Used Cars for Sale at Packey Webb Ford in Downers Grove, IL

TimSokley

Oct 4, 2015

I bought a brand new 2015 Escape from Jerry Cizek at Packey Webb Ford in Downers Grove. I chose this dealership for its big inventory of used cars, but I ended up buying a new one there, which is my own mistake. (It's 50 miles from my home and many Ford dealers are closer.) I felt comfortable with my sales rep, but as often happens, once the sale was made, the assistance ended.When I picked up my car, only one key/remote was available and they wrote me an IOU. To get my 2nd key, they have told me that I would have to make the 100 mile round trip to their service department. Yes, I chose to drive that distance to buy my car. No, I will not be driving that distance for service when another Ford dealer is 5 miles from me.It's been been three months and I don't have my key/remote. Last month, after many calls/emails, the sales rep finally agreed to arrange for me to get my key from a local dealership. I am still waiting.It's my mistake for purchasing my car at Packey Webb. They could have easily made me a happy customer, by simply making a phone call to my local dealer to arrange this. I won't make this mistake again and I'll make sure that anyone I know who is considering a new car will not either.Tim Sokley

jfedro

Sep 9, 2015

They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was told it wouldn't be possible to have an oil change done. I needed to call in to set an appointment up. Couldnt do it there. So I called in and no answer, and kept calling in. I called 5 times throughout the entire from 10AM until 5 PM and never got an answer. I left a message with a receptionist at lunch and was never called back. Finally on the 6th call just before close I got through, and was told I wouldn't get in for two weeks. Who schedules oil changes two weeks in advance? So I went to local mechanic for the oil change. While there asked him to refill the ac because it wasn't working. The mechanic said it was a crack in the ac unit and needed to be seen by the dealer because I'm still under warranty. So I call Packey back and go to set up the appointment and say I'm close to mileage and Packey Service Department responded with I should drive the truck to not hit the mileage. Is this place ran by a bunch of fools or what. I need to drive to work. It's been a day and am still waiting to hear from the manager of the shop. I am going to find a different service center to help me out with the warranty claim, one that doesnt ask me to not drive my vehicle for two weeks and one that can see me with two weeks.

David L.

May 27, 2015

I have bought three cars at Packey Webb Ford.This is the only store I will buy a car at. With the help of my sales rep Abdul he made the car buying process simple to say the least. And from having bought three cars I have worked with both finance managers Kevin and Chris who are incredible. Now that i live in Indianapolis I will still drive back to buy all my cars. Also, the service department is great always get you in and out. great service.

DG#2

Apr 23, 2015

Thank You again Packey Webb for making my second purchase of a car from your dealership a great experience. Charles Franz was great. Five star all around from start to finish. From the moment I walked into the doors of the dealership, to the wonderful service of the financial department, to driving off in my new SUV, Packey Webb treats you right.

Disappointed Customer

Apr 16, 2015

I had worked with the Internet buying team to schedule a test drive of a used car. When I arrived at the dealer, the car was not there. I was told that the "owner" was driving the car and I was asked if I wanted to wait from him to return. I did not wait and went to another dealership and bought a car there.

Dave S

Apr 6, 2015

I spent two days in the showroom negotiating on price and features only to have the terms of the final agreement rewritten, not including features offered and agreed to. I'd thought we had a deal, so I brought vehicle to my mechanic to inspect. I would never have done so had we not agreed to specifics up front. Very disappointing, and needlessly costly. I thought I'd give them a try, even though their Roosevelt Road location sold and installed a part in my daughter's car that she did not need a few years ago. That makes 0 for 2! A Complete waste of time and money! I will never buy a car here. I'm still awaiting my refundable deposit....

Peter Panos

Apr 2, 2015

Timely, efficient and excellent service. Enjoyed my experience and felt I was in good hands.

3ponies

Mar 31, 2015

Excellent service experience. Everything was done to a high standard and I was treated like a valued customer.

Daryl

Mar 22, 2015

Love Packey Webb they always do right by me for service and price.

Fancy Fusion Owner

Mar 20, 2015

I took my 2012 Ford Fusion into Packey Webb Ford for a routine oil change and tire rotation. I had an appointment and was taken care of quickly. The people there were very professional and courteous. I recommend Packey Ford to anyone!

nanaev

Mar 17, 2015

I just purchased a 2015 Ford Fusion and had one of the best salesmen, Mike S. He is very good at what he does. Packey Webb is very lucky to have him on their staff. During my shopping experience at other dealers, I was not treated as well as I was here. I am very impressed by this dealership.

Wayne

Mar 10, 2015

My oil change went very well and they washed my car as a bonus.

Charlita

Mar 3, 2015

best experience ever when it came to buy a car!! no pushy salesmen no gimmicks! nothing but genuine honest competent businessman I am totally please!! and would recommend all my family and friends who's looking for honest true hardworking salesman!

DLA Satisfied Customer

Feb 28, 2015

I have purchased three vehicles at Packey Webb Ford and they have been serviced at the same facility. The service advisers and mechanics have earned my total confidence in what they do. I usually make an appointment when I need an oil change, however there have been times I simply stop by for them to check something out and they have taken care of my needs while I wait. The service advisers are very professional and are great at what they do. I have never had to return with an issue that was not fixed right the first time. Their skills at troubleshooting and then repair are awesome. I highly recommend Packey Webb Ford Service Dept.

Tim Connors

Feb 28, 2015

Packey Webb found the exact car I was looking for and at a price significantly better than I had anticipated! This is my 5th car from Packey Webb. Wouldn't shop any where else.

Julie

Feb 27, 2015

On one of the coldest mornings of the year and to have our 2014 Ford Explorer not start was not on the agenda for the day.. The key would not turn in the ignition. I called the dealership and was given the road side assistance number. Within fifteen minutes, I had road side assistance at my front door. The mechanic was able to start the vehicle, which I drove directly to the dealership. Mark, in the service department was waiting for me and knew I needed to get to work. He provided me with a loaner vehicle and had my Explorer ready that afternoon. In the past, I have had terrible experiences at other dealerships and am still on guard about service departments. I will be a loyal customer to this dealership.

John

Feb 26, 2015

I have purchased 3 new Fords from Packey Webb. Excellent dealership. From sales to service I am very impressed. This dealership has a lot of personal attention. Great experience in every way.

Padre

Feb 26, 2015

My garage helped break off my antenna on my Explorer. Brought the car in without an appointment and Ken in service took a look at it, had a service repair man replace it with no probelms. in and out in less than a half hour. Great place, good service. I'll be back!

Alan

Feb 25, 2015

Excellent customer service. Good explanation of all services done.

SubVet

Feb 23, 2015

Took my 2010 Mariner in for repair of a transmission leak. Was met promptly by a service advisor who efficiently documented the issue. Since the repair was expected to be several hours, he arranged for a complimentary ride back to my home. The service advisor called me when the repair was completed and sent the Packey Webb shuttle to pick me up. When I went to the cashier's desk to pick up the paperwork and my keys, I found that the entire repair was covered under factory warranty and I owed exactly $0.00 for the work. Call me a very happy customer!!!!

Sherrie Rago-Accomando

Feb 20, 2015

I am always happy when I leave Packey Webb on Ogden & Finley.. Morgan has a great crew there & Brian who took personal care of my car was awesome Before I left he took me through everything that they did to my "Highlander', yes I own a Toyota , as I got ready to drive away Brian said, buckle up & be safe .. How nice was that .. :)

DGJohn

Feb 18, 2015

What a great experience I had at Packey Webb. Jerry K. walked us through the process and carefully laid out our options and explained everything. Jerry treated us like family. Thanks guys.

Steve L

Feb 14, 2015

I have brought my 2011 F150 to Packey Webb Ford twice now for warranty repairs. Ryan in service has always taken excellent care of me and the truck has been repaired on time as promised. It just doesn't get any better than that. Great job guys!!!

Go Hawks

Feb 11, 2015

Morgan (service department) and the team made my move from California to Chicago so easy and smooth. Two days after I had driven my leased 2013 Explorer from Fresno to Wheaton, I stopped by just to familiarize myself with the dealership and to notify them I was a new customer. Morgan immediately jumped into action, volunteering to perform an oil change and anything else needed after the 2300 mile trip, including a car wash. He did all of this in less than one hour, which was great since I had not planned on giving up that time for the stop. I did not discover until a week later, as I was listening to the telephone hold announcements, that Morgan is the service manager. This reassured me I had made the correct decision: the Packey Webb team is genuinely interested in serving me as a customer. I feel very comfortable with this team and will continue to use Packey Webb.

Mark12

Feb 4, 2015

As a senior citizen, I have purchased many cars in my lifetime. I have to say that this purchase was the most satisfying that I have ever had. I requested quotes from several dealers and told them all that I would make a decision on Monday. After receving the quotes and talking to them all (including Chris and Dave at Packey Webb), I made my decision on Saturday and closed the deal with Packey Webb. Dave Gurtler, my sales person and Kevin Sponburgh in finance were simply first class. If I ever find the need to purchase anouther car, Packey Webb will be the place.

Mary

Jan 25, 2015

Fast and easy service. Very professional and pleasant service department

MOPAR GUY

Jan 25, 2015

I'm really more of a MOPAR guy living in Downers Grove but needed odd sized tires for my wifes' RT. After a few hours online it looked like Sears could order a Continental tire but would not do it over the phone, I would have to come in just to order it. I kind of randomly stopped at this dealership to see if they would price match and they did. Saved me 2 trips to Oakbrook. I had my son drop the RT off on Friday and later kicked myself for forgetting to remove my stainless steel valve caps. I know every tire shop replaces valves with tires and I figured I would get a new set of plastic crap. Oh well, I was out of town and too busy to call. To make a long story short, my wife was delighted her salt encrusted SUV was now shiny clean (roads had been a mess a few days earlier) and I was thrilled my stainless steel valve caps were on the new valves. Still can't believe the tech who did the work understood and took a moment to put them back on for me. Attention to details we see makes us believe what we can't see was done right. Thanks Packey Webb!

Ron R.

Jan 19, 2015

I had purchased a used vehicle from Packey Webb in May of 2013. One month later the transmission went out. I took it back to Packey Webb for repair. The told me that they replaced my transmission with a "rebuilt transmission" with 12 mo./12,000 mile warranty and it cost me $1300.00. The service manager Mike at that time was NOT at all personable. 11 months later I stared experiencing some slipping in the transmission. I was over the warranty mileage so did not bring it in. 6 months later the transmission stopped working. I called and spoke with the present service manager Morgan who was very polite and helpful who said that "They would work with me to get me the best deal on repairing the transmission." I wanted to deal with him directly, but he wouldn't be there by the time I would arrive. He would inform Brian the asst. manager of the my issue. When I had the vehicle towed in on 12/30, unfortunately Brian was assisting another customer at that time. I stood there waiting 5 minutes while 2 other service writers, with whom I made eye contact with, stood at their kiosks doing nothing. Finally one of them Ryan asked "Are you picking up or dropping off?" Ryan's voice and demeanor were cold, and his replies short and curt when I explained my problem. Ryan said they would try to get me a diagnosis by Friday. I called on Friday and left messages in Morgan's voice mail but never heard from him. If Morgan has a short coming it is not returning calls when you ask him to on his voice mail. Due to the upcoming holiday I wasn't able to get an answer on the diagnosis for 6 days from when I dropped of the vehicle which came from Ryan not Morgan. My options were a new transmission for $4200 with a 3yr/100,000 mile warranty which would be 3-4 days. A "rebuilt" transmission for $3600 with a 12mo/12000 mile warranty, which would take 3 weeks. Or what they called a "used" which is a junk yard transmission with a 12mo/12000 mile warranty for $2700. I did not think that any of the choices were a good deal, especially that the price for a junk yard transmission had over doubled in a year and a half!! I also had to pay a $140 diagnosis fee for them to tell me the transmission was junk which I already knew and anyone could tell by trying to drive it and looking at the condition of the fluid. I chose to take the vehicle to a transmission repair shop closer to me to have them rebuild the transmission for $2000 with a 24000 mile/ 24 mo. warranty. When the transmission shop had the trans out and apart they found that it also needed a new pump and rear portion of the planetary gear. They found the transmission that Packey Webb had put in was NEVER rebuild, but instead a JUNK YARD transmission which had only been repainted. This in turn cost me a extra $450. The shop showed me the pump and gear which had excessive wear on them. I called Morgan but was sent to his voice mail where I asked him for some sort of monetary assistance seeing the transmission that Packey Webb installed earlier was not what they said it was. Again and to this day have never received any call back from Morgan! For if the transmission was rebuilt as they said I'm sure there wouldn't have been a problem with it. In the next several months I will be trading in the vehicle for a Ford pick up. I have bought several cars over the years from Packey Webb Ford and I WILL NOT be giving them any more of my business now or in the future and will let everyone I know about there untruthful and unfair practices! I plan to pass on a letter to Greg Webb on my experience with his dealerships practices. I hope others have had a better experience than I had!

GMV

Jan 13, 2015

Had a wonderful experience at this dealership. Jerry Cizek was my Salesman and he was very extremely thorough and accommodating. The buying process was very streamlined and professional. I cannot say enough about this staff, they know what they are doing and are honest. one of the best buying experiences of my life.

Richard

Jan 8, 2015

Everything was explained and the service was done. This was especially helpful just before the bad weather hit.

Customer of 5+ years

Jan 3, 2015

I have always heard horror stories about Dealership Service departments and my previous experienced supported those stories, but Packey Webb has changed that. This was not my first visit, it has been the only place I have taken my 2009 Escape and I keep going back because of the continued care I've received. Not only is the normal maintenance addressed but proactive advise has saved my from the inconvenience of unexpected repairs. As my vehicle ages, of course I could get a surprise but I continue to believe I'm in the best hands with Packey Webb.

FordFan

Jan 1, 2015

Outstanding experience from start to finish. I'd visited another Chicagoland Ford dealer to buy a new 2015 Explorer, and we just couldn't reach an agreement on price and equipment options. So I emailed Packey Webb Ford to get some idea of the inventory, since I had a specific wish list. I ended up getting a lot more than I imagined possible for a very affordable price.

Downers Grove Friend

Dec 31, 2014

Overall the oil change was a success, my first one with my new car. My rep was very friendly but extremely sarcastic. He was trying to be too friendly with me that it backfired. I felt nervous talking with him as it was hard to read him. Other than that, it was a nice visit.

BHN

Dec 22, 2014

Sales person was Nick, finance was Kevin and these guys did everything to help me get this vehicle. Love the vehicle and it feels like they actually care, I am very happy with the service.

Gina

Dec 19, 2014

We recently purchased our 2013 Ford Escape at Packey Webb. The dealership as a whole was friendly, efficient, and accommodating from the moment we entered the parking lot. I was expecting to be there for hours and debated going in another day. I am so thankful we didn't, because it was one of the most positive experiences I have ever had...and at a dealership. We got there at 5pm, knew exactly what we wanted to test drive (via website), and by 7:15pm we were driving away in our beautiful new car! We are thankful and blessed that we decided to go to Packey Webb--GREAT customer service ! And thanks Mike Schlamadinger for making our experience and purchase--special and stress free!

A satisfied Packey Webb customer

Dec 18, 2014

I bought my car at Packey Webb, and they have always been wonderful. The best thing about Packey Webb is their Service Department. No one likes to bring their car in for service, but they make it so easy, and they really take care of you. I highly recommend that whatever service you need for your car, Packey Webb is the place to take your car for this service. I always leave with a smile!

Adam Kelly

Dec 12, 2014

Overall, great experience. The Webbs and their employees really understand the concept of customer value and satisfaction. They achieved a lifelong customer in me! Great dealership and awesome family!

SueZ ~ AgingInfoRadio ~ AM 560

Dec 9, 2014

I took my car in for a diagnostic because my engine light was on for a couple of days. Packey Webb found out it was bad gas. I am thankful they did, the foam gas sitting at the bottom if it was water, could have frozen in my tank and caused a lot more problems with bigger expenses. I was a bit surprised to find out the diagnostic was not complimentary., ouch $129.00 Then again, we all must get paid. My suggestions would be for your customers to accumulate points for future diagnostics or other smaller services such as oil changes etc. Packey Webb has been good to me providing extraordinary service since I started going there after my Lincoln dealer closed. Someone had to care for my Zephyr and they have!! They also like my dog, Daisy Mae who travels into the dealership with me sometimes. :).Friendly atmosphere and very busy dealer. Go Packey Webb, capitalism is not yet dead!!

Lam-hygenius

Dec 8, 2014

I was very satisfied with my first oil change appointment. I was taken on time and everyone was friendly and courteous. They seemed to be very interested in my having a positive experience. I will definatly return to this dealership for future service and will recommend it to friends.

RJ, Public Saftey

Dec 3, 2014

I have been to many dealerships over the years, but this one definitely is the best. There is never any high pressure sales tactics when you bring your vehicle in. The service advisors tell you what needs to be done and although they also recommend some items, they will flat out tell you if you actually need it or not. At times the wait can be a bit long, but that should be expected as I have not once ever see the service department not busy.

Dan F.

Nov 26, 2014

I worked with Nick B. on finding my 2014 Ford Focus. I was also talking to other dealers to see what they could do for me, but all of them we're just trying to get me in the door. Not Nick. Nick was calm, answered my questions, and was upfront about what he could do. When I arrived at the dealership, I had my own financing. They did offer to find me a better rate, and while they probably could have, I chose to stick with my lender. Nick and I ended up working with one of the Webb brothers themselves (always a good thing to have the people who's name is on the sign helping you out in the dealership itself). We came together on a price, and I couldn't be happier with my new car. The whole process took around 2.5 hours (compared to the 3.5-4 Ive spent at past dealerships) and I was out the door. Five star rating mostly due to their ability to be upfront. They did not try to play a single game with me, or hide anything.

Sam A.

Nov 26, 2014

My experience was a very pleasant one I bought a 2015 Ford Fusion. The salesperson and manager were very nice and knowledgeable. They explain all the features in the car and show me how to use them before I took the car home. I will continue to use Packey Webb Ford for my future car purchases.

Tracy

Nov 21, 2014

We went to Packey Webb Ford to test drive the 2015 Mustang GT. They are one of the very few dealers in the entire area that even had the car on the lot. After a very informative drive on a bad weather day, (with Carl, our salesman crammed in the tiny back seat!) we decided to purchase the car. Carl managed to find us the exact car we wanted, saving us the time of ordering from the factory. In a week, we had the Mustang & the deal was handled, mostly over the phone since we live almost an hour away. This was a painless experience, no high pressure, no constant phone calls and we were in & out in an hour when we went to pick up our new car. Thanks Packey Webb!

R and L from Lisle

Nov 19, 2014

Great job. Courteous, friendly and very professional. That's why we bought both our cars at Packey Webb Ford!

Terry

Nov 19, 2014

Excellent service experience, as is normally the case for this dealership.

Geri

Nov 18, 2014

My car was recalled for transmission work 10/23/14 the team was very competent .I was called with all the update and progress. My car was returned 11/14/14 all the concerns that I expressed to the service team were corrected as well as the transmission work thank you and Go Team!!!!!at

GirlX13

Nov 15, 2014

I had some remorse over a brand new car I purchased, due to a near accident that left me feeling unsafe. I came to the dealership, basically expecting the worst. I was trying to trade in a 2015 Fiesta for a 2014 Ford Escape and my credit is eh - so/so. First, everyone at this dealership were extremely professional, nicely dressed and the showroom was clean enough to eat off the floor. While I know that the desks, decor and other things aren't something I should care about (and I never did before) it just made a difference here after visiting others. I have purchased 4 cars in my lifetime and I have to say, this was the nicest and well put together showroom I've seen yet. When I walked in, I was greeted with a smile and while I waited, people stopped to chat. The two gentlemen in finance, Chris and Kevin were no less than stellar. They basically pulled off what I'd call a miracle and got me financed. They were professional, courteous, friendly and never made me feel like I was just a walking wallet. My sales rep was Dave G and he was outstanding. He had a lot of patience and never made me feel rushed through the process. While I waited to find out the final approval amount, he explained everything of where we were in the process. When we test drove the car, he explained many features I didn't even know about after test driving at a different dealership. When the sale was completed, he helped me clean out the old car and set up my phone on Sync. He offered for me to call when I have questions in the future as well. I simply cannot say enough about the service he provided. By far, the best I've experienced. Keith (the Business Development Manager) contacted me with a simple survey via email. Before this entire process began, I had a couple concerns I addressed with him. None of which had to deal with any of the people I mentioned here. He called me within 5 minutes of receiving the email, he took the time to talk to me and listen to what I had to say. Customer service seems to be a "lost art" to me lately, but Keith and everyone at this dealership renewed my faith that it still does exist. Overall, I felt this entire experience was amazing. I'm extremely grateful for everyone here who helped me get into my "dream" car. I would highly recommend them and it's a dealership I'd tell my family and friends about.

Jeannine Haffner

Nov 14, 2014

The guys at Packey Webb are always very nice and they do a good job! :)

Mrs. Lopez

Nov 12, 2014

Best service crew ever! My daughter and I bring my Explorer and her Escape for service regularly. Can't say enough good things about the crew. Everyone has always been courteous and respectful, but Brian and John are the ones we deal with the most. Everything is always explained clearly and in a very detailed manner. We will always return to Packey for service, and for my next Ford -- whatever that may be.

GirlX13

Nov 12, 2014

I had some remorse over a brand new car I purchased, due to a near accident that left me feeling unsafe. I came to the dealership, basically expecting the worst. I was trying to trade in a 2015 Fiesta for a 2014 Ford Escape and my credit is eh - so/so. First, everyone at this dealership were extremely professional, nicely dressed and the showroom was clean enough to eat off the floor. While I know that the desks, decor and other things aren't something I should care about (and I never did before) it just made a difference here after visiting others. I have purchased 4 cars in my lifetime and I have to say, this was the nicest and well put together showroom I've seen yet. When I walked in, I was greeted with a smile and while I waited, people stopped to chat.The two gentlemen in finance, Chris and Kevin were no less than stellar. They basically pulled off what I'd call a miracle and got me financed. They were professional, courteous, friendly and never made me feel like I was just a walking wallet. My sales rep was Dave Gurtler, and he was outstanding. He had a lot of patience and never made me feel rushed through the process. While I waited to find out the final approval amount, he explained everything of where we were in the process. When we test drove the car, he explained many features I didn't even know about after test driving at a different dealership. When the sale was completed, he helped me clean out the old car and set up my phone on Sync. He offered for me to call when I have questions in the future as well. I simply cannot say enough about the service he provided. By far, the best I've experienced.Keith (the Business Development Manager) contacted me with a simple survey via email. Before this entire process began, I had a couple concerns I addressed with him. None of which had to deal with any of the people I mentioned here. He called me within 5 minutes of receiving the email, he took the time to talk to me and listen to what I had to say. Customer service seems to be a "lost art" to me lately, but Keith and everyone at this dealership renewed my faith that it still does exist.Overall, I felt this entire experience was amazing. I'm extremely grateful for everyone here who helped me get into my "dream" car. I would highly recommend them and it's a dealership I'd tell my family and friends about.

Faris Khan

Nov 10, 2014

We were in the market for a brand new 2015 Ford Escape Titanium. I worked with salesman Abdul Mohammed. He was exceptional from start to finish. Abdul has a friendly demeanor, has great knowledge of the Ford lineup of cars and their options and pricing, and it felt like he was up front about everything. There was no back and forth haggling that makes the car buying experience so painful, stressful and frustrating. Abdul was straightforward from the beginning. Packey Webb did not have the exact vehicle I wanted on their lot, but Abdul put in the time to do a dealer locate for the car we wanted. Our car was ready for delivery exactly when Abdul said it would be. He and the entire sales staff at Packey were were very courteous and friendly. My total time spent in the dealership was less than an hour, and it was nothing but a pleasant experience. This is the 2nd car that I've purchased from Packey Webb Ford and based on my experience working with Abdul, my family and I definitely plan on going back there again for future purchases. Best Ford dealer in Chicagoland hands down.

JACK MCNAMARA

Nov 4, 2014

I WANTED A EDGE BUT THE WIFE WANTED THE ESCAPE EVERYTHING WAS VERY GOOD EXCEPT I THINK THE FINANCE PERSON TALKED WAY WAY WAY TO FAST I UNDERSTAND WHY WHEN I WAS HOME

Roger the Ford Retiree.

Nov 4, 2014

As always over the many years and many cars, the service and service department personnel exceeded my expectations. Now we're going to try to keep that 2003 Windstar going for a long time yet.

Solange

Nov 3, 2014

Had he most hassle free experience ever when I just bought my new Ford Escape. Mike was great and covered everything I needed, the whole process took only 1.5 hrs the fastest I have ever bought a car, really appreciate the great customer service.

Richard M. Cook

Nov 2, 2014

Part-right side mirror- either ordered wrong or selected wrong by the parts shipper. Caused extra trip to complete repair. Otherwise, service-person and service was good.

Rick Dickson

Nov 1, 2014

After Ford Motor Company announced a national program to repair faulty clutches and transmissions due to seal problems in 2011 Fiestas and Focuses, we scheduled to have our Fiesta repaired. The repair, oil/filter change and tire rotation was completed same day, and the car is performing like new. I want to thank Packey Webb's service technicians for doing great work on the car. Having that repair was especially important to us, because 2 days later, my daughter took and passed her driver's test to get her license!

Rich M.

Oct 31, 2014

I have been going there for years for regualr maintenance. Never did I encounter a bad experience. The service writers are always helpful & willing to work with you. The techs are A++.

Tony Powell

Oct 31, 2014

This was my 1st visit here & I must say, I will return for future service. The service guy, Ken was great- stayed in touch & kept me posted throughout(by phone & email) Guess I will be back since my truck is 10 yrs old Thanks guys!!

Niksa Jovanovic

Oct 19, 2014

I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx.EVERYTIME I WOULD NEED TO LET THEM KNOW THAT THEY MISSED SOMETHING.LAST TWO TIMES I DID MADE A SCHEDULE FOR A SERVICE RECALL THREE WEEKS IN ADVANCE AND THOSE TWO TIMES THEY JUST RETURNED ME LIKE I DONT KNOW WHO DID THE SCHEDULE BUT WE DONT HAVE SPACE NOW.I MEAN WHAT IS THIS A BARGAIN OR WHAT. THREE WEEKS IN A ROW I DID HAVE A SCHEDULE AND THEY JUST DONT WANNA WORK THATS ALL.. LAST SERVICE I TOLD THEM TO REPLACE THE CAB AIR FILTER AND LIKE ALWAYS THEY DIDNT WANNA DO IT BECAUSE IT IS DIFFICULT TO REMOVE IT BUT AFTER THAT WHEN THEY TOOK IT OUT THEY SAID THAT IT IS GOOD THAT THEY ARE CHANGING IT BUT BEFORE THEY DIDNT EVEN WANNA LOOK AT IT.

Daguz57

Oct 18, 2014

Customer service at its highest level, customer satisfaction is top priority at Packey Webb Ford. I highly recommend

Mustang Enthusiast

Oct 17, 2014

Top notch service from the second I pulled my car into the service bay. I have 100% confidence in the trained technicians and the service writers treat customers with professionalism and warmth. I needed a new air filter but knowing I was a Mustang enthusiast Mark suggested I install an aftermarket filter with a lifetime warranty myself to save some money in the long run. Refreshing when the typical repair shop tries to sell you everything under the sun. Packey Webb has my business for life!

Kirk

Oct 15, 2014

Clean facility, courteous, and prompt service. Also, I very much appreciate the shuttle service

JKVR

Oct 14, 2014

I don't know what more anyone could ever want in an oil change. They were courteous, thorough and efficient. They even took the time to go over the report with me to let me know that everything was basically in good condition and that I had X# of miles left on the tires and X# of miles left on the brakes. Another car dealer told me that the tires needed to be replaced immediately, but the Packey Webb rep said this was not the case--there were 10,000 plus miles left. At the other car dealer where I used to get my oil changed, they were constantly trying to sell me more services and I used to say to myself "This is exactly why people don't like going to car dealers for service--when will they ever learn." It was just old school customer service. Packey Webb is new school--treat the customer right and everything else will follow from there.

Cynthiamickles

Oct 6, 2014

Carl and Kevin were Awesome!!!!You made a great hire with both of them!I've already referred several friends to Carl and Packey Webb!Thanks for everything!

Wronged1

Oct 4, 2014

I want to return my car just so I don't have to deal with them. Never get any return calls.

Ed Zalewsk9i

Oct 2, 2014

I was finally able to reach the service manager, Morgan Hackett(?) on Wednesday, October 1, 2014 PM who didn't return my earlier VM regarding the theft of my window mounted GPS from under the passenger seat in my auto that was at the dealership for 2+ days last Friday. I emailed both Ryan Jallick and Matt Horeni late Friday with info on my GPS and my willingness to file a police report the next day. This has been done. I never received a response to my email, and the inability to leave a VM many times for Ryan, service writer on Tuesday and Wednesday. Morgan said he replied to my email over the past weekend, but I never received a response. Note, Matt Horeni was extremely helpful. I discussed what action Morgan has taken, e.g. locking vehicles in your ungated parking lot,etc. And, what will the dealership due to replace the GPS--waiting for a response from Morgan as of Thursday , October 2, 2014. I vote with my $ and will consider the outcome carefully when I replace my 2001 Ford Focus next year, and subsequent service visits to your dealership

Irv

Oct 2, 2014

Repairs were accomplished correctly and when promised. My vehicle was washed and clean when I arrived to pick it up. Packey Webb Ford has been a long-time source of excellent service for my vehicles.

charharm

Oct 2, 2014

I CHOSE MY 2014 FORD FOCUS RUBY RED WITH THE MOON ROOF AND I ENJOY THE SERVICE FROM JOEY B. AND THE HELP AT PACKEY WEBB BOTH LOCATIONS. I OWNED A 2001 FORD FOCUS WHICH GAVE ME 175,000 MILES OF GOOD SERVICE SO I EXPECT THE SAME . THAT IS WHAT SOLD ME ON THIS NEW CAR.

Tony Sr

Sep 26, 2014

Although the cost of automobile parts and services can be worrisome and sometimes expensive these days, Packey Webb does an excellent job in scheduling, keeping you informed during the repair process, and trying their best to limit your worries and the cost. I am lucky to have them in my hometown. Keep up the great job!

Sheri

Sep 25, 2014

My recent visit to drop my car off for repairs on 3 Recalls was very well done. Everyone I spoke with was very nice and professional. Having a rent a car brought to me to use, was VERY helpful and kind. Also, my car was done earlier than originally told to me! Great experience!

David-of-Lombard

Sep 24, 2014

For many years, I have been very pleased with the Packey Webb service department. Their diagnostics have always been accurate, and the quality of the work is excellent. They recommend maintenance to keep the cars running well, but I do not believe that they recommend unnescessary repairs. They are a busy shop; they don't need to do unnecessary work. Packey Webb service managers have always been both professional and personable. It makes for a pleasant experience.

Explorer Mom

Sep 12, 2014

Brought my vehicle in for oil change & tire rotation. A review of my vehicle maintenance history identified three additional 60,000 mile maintenance items. Since we plan to keep this vehicle for several years, we appreciated the reminder and took care of all the work in a single visit. I was also provided a loner car so I did not have to spend an unexpected 3 hours at the dealership to complete the additional work. The service people at Packey Webb always treat me with respect and fully explain what they found and what work needs to be completed.

Kate

Sep 11, 2014

I took my card to this Ford dealership for a repair and a recall. I worked with Morgan, who was very professional and provided outstanding customer service. This was my first time at this Ford dealership, and will definitely go back again because of Morgan. While my car was in for service, he called me daily to update me on the status of my vehicle, and delivered on time. I really appreciate the friendly service. Thanks.

Mark

Aug 28, 2014

I just wanted to thank Brian Hardy for taking the time and energy to have my car diagnosed properly. My car was brought in for an oil change and I had a concern with an engine noise. Brian went out of his way to get a good diagnosis of my engine. The car could not be repaired that day which he told me over the phone, but he wanted make sure the care was safe to drive. Thanks Brian.

Mustang Owner

Aug 22, 2014

This is a busy place, especially in the Summer. I see most service bays active with vehicles being worked on. The vehicle repair may take longer for them to get to at times due to number of cars being serviced. They also perform a vehicle safety check and wash before it is released. I have been happy with repairs performed the first time. I have confidence in this place and have no reason to go elsewhere.

Tony maroney

Aug 22, 2014

I was very please in the way your service man Ken did his job (explaining all the was needed) In my opinion Packey Webb does a great job in every thing they do. Tony Maroney

marku

Aug 21, 2014

I brought my car here twice for the same problem and both tomes they did or could not fix it. All I got were excuses, the service department is not very well run and when I talked to a manager they asked me to give them another chance,fat chance I am going to try another dealer for my warranty work.

mark u

Aug 21, 2014

Brought my car in twice for the same two problems,brought it home twice with nothing fixed just excuses on how busy they were. I made an appointment both times but got no repairs done

Pat Amirault

Aug 20, 2014

Again my visit was a great experience, during both visits recently I had the pleasure of working with Mark and he was great to work with. Morgan has been wonderful to work with as well, thank you!

Eric S.

Aug 13, 2014

My review is based purely on their service department. I had to take my 2011 Ford Explorer in to get an oil change and to get the garage door opener built into the visor fixed. On the first appointment they never even looked at the visor because they ran out of time, they just assumed they need to replace the entire visor. I was promised a replacement part in a day or so, instead it took 1.5 weeks, and then another 3-4 days to get an available appointment. Next when I dropped off my truck the second time, I used their complementary shuttle to get to work. Once the repair was completed, I asked to be picked back up and taken back to the dealer. I called three times asking where the driver was at and kept being promised it wouldn't take too much longer. After an hour and a half of waiting, I finally just walked 1.5 miles to the dealer. What do I find once a get there? The shuttle vehicle just sitting there. I complained to the service representative, Ken, and he had nothing but excuses. He is there by himself, they don't have enough drivers, owner won't do anything about this, blah blah blah. His attitude showed that he didn't care on the phone nor in person. This attitude seems the same anytime I call the service department. Skip this dealer at all costs.

Pat Amirault

Aug 13, 2014

I recently moved here from Canada and was advised of additional 2 recalls, took my vehicle into Packey Webb Ford, check in was fast, staff were courteous and friendly and the service was within the expectations provided. Overall an excellent experience and I look forward to working with them in the future for my vehicle maintenance/repairs.

Robert & Anna J.

Aug 7, 2014

As usual, the service personnel from supervisor to mechanics went beyond expectations. They were polite, courteous, knowledgeable and helpful in all ways. The Service techs were fast & consistent in their work toward the customer's vehicle. Always advising the customer of current or possible future needs. All these were fully explained along with potential cost of repair(s). I would recommend this dealership to all who ask for recommendations. I would be remiss if I didn't mention the young men who cleaned the vehicle before returning it to the owner. On this date they lived up to all expectations. Thank you!!!

Unhappy

Aug 7, 2014

They could not figure out why my car just shuts off. They had it for 2 days and couldn't repeat the problem so returned the car to me and told me to call if it happens again. I think they did the best they could but I'm very uneasy driving not knowing if it's going to happen again and could put me in a dangerous situation. And with only 1 porter that was not available, I waited an extremely long time for my car to be brought to me. Did not make for a good experience.

gsnoor

Jul 29, 2014

I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs on my vehicles. With my older one, I was on my last covered visit and spoke with the service manager about what was going to be taken care of. He informed me that the brakes would be replace, and covered by my warranty. Pretty happy with this news I took it to Packey Webb to have the work done. Upone dropping of my car the service rep rudely told me that they would not be covering my brakes, and that he didn't believe what the other service rep had told me. It just so happens that this individual was off that day. So, after hours of sitting around arguing, I had to settle for just a basic maintainence stop. Just another example of a shady dealership.

Georgianna DeMory

Jul 24, 2014

I did not stay around for the service because I had "Jack" drive me home and pick me up on the 17th. He is a great asset to your company. I do have to return because the clock and date do not change and remained on the 16th. See you later today. Georgianna DeMory

Stranded

Jul 23, 2014

Guys were great. Check-in fast and courteous. Had breakdown on I88 and limped in, unannounced. Helped me right away. Gave me a loaner for situations like mine stranded.(Got me to work.) Called me with status updates, and got vehicle fixed before the end of the day, . All-in-all a happy experience pleasantly surprised. I plan on giving them more business in the future.

Bob

Jul 19, 2014

I was surprised how long it would take to service my car. The dealer had a young gentleman take me home, and offer to pick me up later if necessary. He was courteous and a very safe driver.

Union Pride

Jul 9, 2014

I came in for service work, everyone did everything great, I was greeted by Mike S while waiting. He asked me a few questions and he really opened my eyes. He was very personable and knowledgeable, he did not give me any pressure. I loved the car and bought it that night! Thank you Packey Webb! Another great transaction! I'm sending all my friends and family your way.

R.J.

Jul 1, 2014

Packey Webb Ford knows how to treat customers. Service writers know their stuff and take time to explain what needs to be done and after, explain the completed work. Always polite. Work done on time as promised. Girls at checkout always pleasant and speedy. Past buying experience was excellent.

MarkL

Jun 30, 2014

Very simple transaction. Called Mark to schedule an appt. Shuttle took me to work and picked me up later and repairs were done. Didn't wait at drop off or pickup! Totally painless...

Nancy

Jun 28, 2014

Everyone there is friendly. I used to take my car to Elmhurst Ford. Closed. Went to Larry Rosech.Rude write up man. Said to make an appointment for the oil change & come back. Didn't.

CarolA

Jun 24, 2014

I have bought six cars over the years from Packey Webb. The biggest reason I continue to go back is the service department. Have never had a problem and repairs are always done quickly and right the first time! Highly recommend their service department

Ford guy

Jun 16, 2014

Went to Willowbrook Ford at first because it was closer to home. It seemed very unorganized, and very chaotic there. I felt very comfortable and at ease when I talked with Ken.

Norma Fielder

Jun 12, 2014

My car was serviced last Friday for the first time, and everything went well. The service department was quick in taking care of all the needs for my car, including a replacement part.

GW Rokosh

May 28, 2014

Had the recent recalls and updates completed on my 2013 C-Max and all went as planned. The service writer (Ken) was knowledgeable about all needed recalls and service required.

Comfortably Webb'd

May 8, 2014

The service staff is always friendly and informative. No pressure selling and provide common sense. My wife brought the car in and felt comfortable at PW Ford, Downers Grove.

Hitch

Mar 5, 2014

On paper the truck looked like just what I wanted. Before I took the hour drive up to the dealership, I called and emailed repeatedly to double check. "E-Commerce Representative" Heather assured me that she checked out the truck and it was rust free and a non-smoker. When I got to the dealer, the salesman says there's a problem, the truck is at their Wheaton lot. And it's their plow truck. So Heather "checked out the truck" and yet did not notice the plow? And did she "check on the truck" in Wheaton and forget to tell me it was there? Or did she just tell me what I wanted to hear to get me in the door to sell me anything they had on hand? There are plenty of other dealerships. Do not do business with Packey Webb.

James Curry

Dec 8, 2013

Talk with Charles Frans he was a very nice person to work with.

Nicolette

Oct 26, 2013

We bought a used Mazda for our teenage daughter, Greg Webb personally helped us which I thought was great. Kevin in finance made the process fast and even fun! They wouldn't negotiate very much on the price but I saw another car just like my daughter's at another dealer for 2000 more so I'm very happy.

explorerbasic

Aug 31, 2013

Our experience in looking for and purchasing our car was handled in a 5 star manner. Our sales person Charles Franz and "his team" were courteous, knowledgeable, professional and friendly. I hope they keep up the "Great" work.

DJG

Aug 24, 2013

I leased a car through this dealer. There were constant changing terms. I went in to fill a credit ap and appraise my car. They appraised my car and quoted me a lease payment only to find out that they did not want to stand by those terms. They tried to raise the payment. Then we settled on the original. When they appraised my car I had a payment processing for my current car and the salesperson told me I would get that back from the loan company. Unfortunately after I signed initial lease agreements they took me to the finance guy where he showed me the payoff of my car. I assumed that they would stand by the initial appraisal. How ever they did not and shorted my appraisal $359. They also had contracts on a computer and could not see and they told us to sign thinking we were signing for the lease however we were signing waivers which we were not shown. Also they said the additional miles over 10,500 would be .15 however after he printed up the documents on the computer and I was able to read it and it said .20 mile. They also showed us a document in the store of damage the car could receive and we would not be responsible however the fine print contradicts this. Awful experience and it feels these tactics might be illegal. Why do car dealers not have go through licensing like financial advisors and realtors. They are selling expensive items and they can pretty much do anything they want. Never had a dealer do the trickery this dealership did. Completely dishonest.

Sue N.

Aug 19, 2013

John Rainone and Brian Hardy are wonderful representatives for Packey Webb Ford. I have had some last minute repair work which was not only scheduled prompty but the work was completed correctly. You will always be greeted with a smile by these two men when entering the service department.

Calz

Aug 15, 2013

Packey Webb Ford is the best in service and sales, the service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten years.

tressiethompson

Aug 15, 2013

Great delivery! I was taken good care of the minute I walked in the door. It took days and patience to find the car I wanted but it was Perfect!!! They really went out of their way to satisfy this customer.

alibabo

Jul 10, 2013

Packey Webb Ford tried to steal the $500.00 deposit for a car NOT delivered. They lied about having the car I wanted.They told me it was on their lot and all I had to do was come down and get it. When I arrived, the car was not there, and they said, they could get it because it was at another dealer and it would not be a problem. I was told all I had to do was put down $500.00 cash and that would show good faith on my part and they would have the car on their lot in a couple of days. They could not get the car it somehow went away and they could not find it. I had to show them I was very willing to go to court and then with great fuss and grumbling and berating, then I got my money back.

llink426

Jul 1, 2013

We dealt with Adbul personally and our experience was great! He was very attentive and pleasant to work with. He made our experience less stressful. I would definitely recommend Packey Webb and Adbul to our family and friends.

Sheila F.

Jun 30, 2013

We were treated so great at this dealership. From our sales person Joe to our finance guy Kevin we have always been treated like family here. We have purchased 2 new vehicles and 1 used in the past 1.5 years and we will keep coming back and referring our family and friends! Thanks guys!

Mirest

Apr 11, 2013

Joey and Abdul were really nice and answered all the questions I had. They were not pushy at all, and were patient throughout all my visits. I had 3-4 test drives, and they were all OK with no complaints, not trying to force me to buy. Instead, they were just giving me the facts and letting me take my time to decide. The follow ups were really nice (frequent, but not too frequent to make it annoying). The service here is also really good, and I would definitely recommend, both the sales and the service areas of this dealer

chelveston

Mar 11, 2013

I was shopping for a new Focus. Among the dealers in my area, they had the best price and a great selection in stock. Convenient location just off 355. The financing was easy and the sales guy was great to work with and very patient showing me how to work the new technology in the car.

Mark L.

Feb 27, 2013

I was looking for a late model used Ford Focus for my son because I thought a new one would be too expensive. The dealership was very helpful in showing us both used and new options. With the low price, incentives, warranty, free maintenance offer and the insurance savings, I bought a new Focus for less than what a used one would have cost. Kevin in the finance office was extremely helpful in setting my son up with a loan so he can establish credit for himself. Mike, our salesman, was patient and helpful in showing my son how to work all of the new technology in the car. I don't normally enjoy the car buying experience, but this time I did. Thanks!

Mr. Lee

Feb 20, 2013

I brought a 2010 Ford Taurus SHO with only 717 miles have not had any problems with. Plus, I found this on there internet site, so brought a printed copy with me to be sure and found out the internet price was $4000 under list price. Which ment that the price was a mistake on there part and they had to gave it to me at the advertised priced. The saleman did check with the owner came back and started shaking my hand and congradulated me on making a $4000 deal. I am very happy to date. People who have seen the car love it.

pcp

Feb 17, 2013

no problem ... alternatives discussed ... still researching would go back if had vehicle and pricing were what I wanted..

timoday

Feb 15, 2013

I bought a new Escape for my daughter. I had experienced issues at other dealers so we thought we'd try Packey Webb. Our experience there with Mike S. was excellent. He couldn't have been nicer. Came in on his vacation day to accommodate my schedule and stayed late in order to finalize the deal. Mike is a professional. He is enthusiastic. He is accommodating.I would buy another Ford from him without any hesitation.

Dianne P.

Feb 6, 2013

I would never buy another car from Packey Webb again. I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I wanted so I could get a more dependable car for her. Bought a 2005 Ford Escape on Saturday. My daughter drove it twice and only owned it for 3 days when it decided to break down and leave her stranded. We brought it back to the dealer to have them look at it. They knew we only had it for 3 days and didn't want to cut us a break on the repairs. They ended up only charging us for the part and not the labor. $1300.00 for a part really? Talked to the used car manager and the service department manager and we were told that there was nothing else they could do for us. I feel that they sold us an suv that was ready to break and that they should have fixed it for free. Even if they would have offered to pay for half of the part I would have been satisfied. If you buy an suv from a dealer that they said they checked out and did some repairs on it.......you would think that it would last more than 3 days!

DianneP

Feb 5, 2013

I would never buy another car from Packey Webb again. I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I wanted so I could get a more dependable car for her. Bought a 2005 Ford Escape on Saturday. My daughter drove it twice and only owned it for 3 days when it decided to break down and leave her stranded. We brought it back to the dealer to have them look at it. They knew we only had it for 3 days and didn't want to cut us a break on the repairs. They ended up only charging us for the part and not the labor. $1300.00 for a part really? Talked to the used car manager and the service department manager and we were told that there was nothing else they could do for us. I feel that they sold us an suv that was ready to break and that they should have fixed it for free. Even if they would have offered to pay for half of the part I would have been satisfied. If you buy an suv from a dealer that they said they checked out and did some repairs on it.......you would think that it would last more than 3 days!

chrisallen123

Dec 21, 2012

worst dealer ever met. They sold problemed cars and even if you purchased warrenty from them. They told you they don't want to fix it for you. They ask you to fix it anywhere you like and call the warranty company. That's how they treat the customers. The service manager mike looks like a ganster. He even threaten the customer. Te service personal JR treat people rude.

Nagnurse

Oct 16, 2012

Sold my daughter a car they didn't have and told us we would get the car in two days . Took my deposit and cashed it, and we're very rude when we wanted our deposit back. Was told"you better call your bank and stop payment". Then click went the phone.

hiphop8702

Aug 31, 2012

I ordered and purchased a 2012 F-150 from this dealer. When they put my accesories on, they scratched the paint in a couple of spots. They put window vents and weather tech floor mats in which I did not order and was stuck with. So they say, they sealed my paint but don't think they did. After a month of owning this truck, I had paint bubbling and peeling and took it back here. After 15 days and 3 trips to their body shop, the roof looked worse than before. I was told this was the best that could be done and there was no more they could do. My salesman T.J. Orlicz told me to just drop a match in the gas tank and all my problems would be solved. Now the paint peeling is worse, and the caulk lines on the roof are tacky and not even the same color as the rest of the truck. Anything that has fallen on the roof in those caulk lines is now stuck in there. Their body shop said he won't even touch the truck. I contacted Ford and they won't help either. Is this is what $50,000 buys you today? My truck is 4 months old and I have bare metal on two of my doors. I have tried calling and can't get a hold of anybody and nobody will return phone calls either. I would highly recommend you stay away from this dealer because they will sell you a vehicle but don't want to service them. If you have a 2010 to 2012 F-150, you better check your paint in all door seams, the tailgate, the bed, and under the hood.

Fusion enthusiast

Aug 23, 2012

I contacted Packey Webb using the IM chat. After couple minutes I was asked for my phone # to make the process easier. After talking over the phone and double checking that the info on the website was correct, I was invited to check the car by myself. I was told "the car is available and ready for you to test drive". Two hours later I was at the dealer. When I got there, the car wasn't there. One of the managers was using it and won't be back till the next day. The web ad said it was 15 miles new car but 2 hours later the car was more than 2,500 miles, was a demo, and wasn't there. I can't deal with people that is taking you for a ride and trying to deceive you. So my experience at this dealer was very poor.

Bear72

Jun 20, 2012

Our salesman was awful. I would never recommend this dealership and have had other friends tell me they had bad experiences at the same dealership. We also noticed while we were there, that the other potential buyers sitting at the desks of the dealers looked miserable. So, if you do go to this dealer, don't go with Mike S. as your salesman.

josephgot ripped

May 14, 2012

I bought a Cadillac escalade online through autoTrader.When the vehicle was delivered, it had 3500.00 in damage.It has had paintless hail repair,except they didn't fix the top of the truck (surprise)!!!It had three bald tires with wire showing.It didn't have a key remote.The headrest had pencil holes jabbed in it.The exterior window molding flopped in the wind when driven.It has loose trim pieces in it from the paintless hail repair,it has been stripped out then put back!!!The rear liftgate does not work.I had to replace back glass because defrost prongs were ripped off.It is three shades of white from body repair from the hail damage!!!This car should have a salvage title!!!This is a 2007 escalade with 68000 miles,we paid 28000.00 for it,wow!!!Don't deal with these snakes...

Dr. Khan

Apr 18, 2012

Went to Packey Webb in search of a 2012 Ford Mustang V8. Walked into the dealer and was greated politely and was shown to a salesman's desk. Found out they dont have any V8 Mustangs in stock. Decided to show me a V6. Went out to look at one, salesman forgot the key. I waited for a decent 10 to 15 minutes so have a different salesman come to the door of the building and yell over the parking lot distance that he unlocked the car for me and that the original salesman will be back shortly. I got inside the vehicle and took a look around it, then waited some more for the salesman to come back. Then decided to walk the lot and see what else was available. About 30-40 minutes have gone by and no one has returned to help me. I decided to walk toward my car to leave and saw the staff buying lunch from a delivery truck. I walked by them and no one acknowledged me. Decided at that point that they dont deserve my money. Got in my vehicle and left. Exactly why I'll be buying from a Japanese or German automaker from now on. The customer service at those dealers is at par with the quality of their vehicles, UNLIKE this dealership.

lincoln

Apr 8, 2012

I went into the dealership to look at a Lincoln Continental after talking with a salesman over the phone and when i got there the salesman who approached me did not know anything about the car. When he came back with the keys and opened the unlocked the doors the car was filthy and he began to preach how the car had belonged to Mrs. Packey Webb. I said I was interested in buying a used car but wanted one that was very clean and when the salesman took down my information and called me back he kept trying to sell me the continental I told him I was not interested in. It was obvious the salesman was just out for the sale and did not take what i said into consideration.

lookingforacar

Nov 15, 2011

First salesman i was approached by wasn't very knowledgeable about the vehicles. When i told him i only had a limited amount of time and would be coming back another day in the week he replied and laughed "well i wont be here that day.." so i walked in and looked for someone else. i understand they make commission but it could have been handled a different way. Someone else showed me the car i had seen online and liked it a lot. But id rather buy another car from a dealership that i feel respects me.

vdave

Sep 17, 2011

Good customer service. After buying the car they gave coupon for free oil change. They are pretty firm on price. once you decide to buy there response and process is quick.overall good experience.

Stick

Aug 16, 2011

I was very impressed by the attention given by sales people. They even transferred a car from another location for me to test drive. Problem was the car had issues, and still wanted to make a final sale that night without addressing what needed to be fixed. Sales Manager was nice, sales person - just out for a sale.

dasme

Nov 18, 2009

Excellent customer service in both sales and in service. Sales dept. treated us exceptionally well, even going out of state to find the 2009 vehicle we wanted. Price was negotiated fairly. Service dept. is very competent. Vehicle always ready when promised. Everyone in the dealership is friendly and accommodating.

jason946

Nov 18, 2009

I have to say that if you're in the market for a Ford, you should definitely go here. The employees that worked with me were cool and funny. I decided to get a Mustang, and everything is running absolutely great. I thought that the price was good, the employee that worked with me even decided to trim the price down to a better price for me, which is always a good thing. :)

osmington

Nov 18, 2009

What a great dealership. My visit was a pleasure, i was treated very well and there are no overbearing staff either which makes you feel as though you can take your time comfortably.The level of service is superb and i will highly recommend to my friends and work colleagues. I think a lot of dealerships would learn a lot from these guys !!

Rooster21

Nov 18, 2009

The atmophere was wonderful for car shopping,thanks to the sales people. No Sales pressure at all. I didn't se anything I wanted today. But I will definantly be back to purchase from this dealership. The best part was the no pressure hageling from the sale dept. whatsoever. Kudos to you guys, and gals.

susycorcoran

Oct 19, 2009

My experience with dealership was horrible. I went in there to look at a used car and took it for a test drive and did like the car but still had some shopping around to do as this was the first vehicle I looked at. Bill witt was my salesperson and he asked if I would like to put 500.00 down to hold the vehicle until I made a decision and I agreed but I was very specific about the fact that I still was undecided and asked about the policy if I changed my mind and about getting a refund and he said that wouldn't be a problem. I also asked if I would be able to just phone in my decision to cancel because this dealership was about 45 mins from my home and he said that "could be worked out" as well. So I ended up deciding against purchasing a car from Packey Webb and phone Bill on the date that I specified that I would call him and again he said no problem. Well a week goes by and no refund so I call Bill again and he now has changed his tune. He now says that I agreed to buy the vehicle and wouldn't be recieving a refund after all. so they think it is ok to keep my 500.00 for test driving a car at their dealership. I would be very careful dealing with a dealership that has these kind of policies and manipulations!!