Used Cars for Sale at Paddock Chevrolet in Kenmore, NY

Chris OLeary

Sep 26, 2016

Steve Sinatra was amazing with getting me information and answering all my questions. Overall an extremely pleasurable experience. I am pleased to have traded my vehicle with such an amazing team of professional sales reps and managers. They got me exactly what I needed for payments on my new purchase.

Gail Fetters

Sep 14, 2016

Was very satisfied with the service I received. Everyone was friendly and helpful. Made sure I knew all the deals available.

Louis Bosco

Sep 9, 2016

Sent my daughter there as she is attending school in Buffalo ; the initial phone experience to schedule service was great; the women who took the call was friendly and accommodated her in a timely manor. No issues there; however this is where the happy experience ended; once in the shop she was not comfortable; she felt they were very condescending; when I called they were not crisp on the solution and when pushed for a clear answer we receive a vague response. We ended up leaving She left; we called a non GM shop where the experience was the opposite. and they immediately responded to provide a solution. Two hours later we are good to go As GM owners this is very frustrating and it seems that you really need an understanding of the services before you can go to the dealership .Maybe this was a one off; in the future if we need to go back to these folks I will call the Service Manager prior to avoid this experience.

NJane

Sep 3, 2016

From the minute you walk in the door, someone is asking if you need help. Been to other dealerships where no one has come around or you spend time with someone and they never call you back. Love Paddock!!!!

Ghostknight41

Aug 17, 2016

I purchased my truck from paddock 2 years ago, on July 4th this year the oil light came on checked the oil it was low got a oil change from paddock and I've had nothing but problems since I have loss of power the oil pressure warning light comes on and the gauge drop to zero but with oil in it, ok so I take it back they tell me it's normal for the oil pressure to drop when not pushing on the gas, I understand that but it shouldn't drop off completely, they replaced the oil pressure switch for 15 days it was fine now it's back there again today August 3 2016, oil light is on again and the engine is now shuttering really hard and the oil gauge is all over the place, and the service writer Aubrey that was there lastnight when I took it in has a huge attitude problem. Kept interrupting me while explaining the issue and continue to tell me the oil gauge will drop to zero if your not pushing on the gas, I have 2friends at work that have a year before and a year after my Silverado and there oil gauge sits between 20 and 40 marks on the gauge, don't tell me it drop to zero.

Joesys

Aug 17, 2016

They have a excellent staff willing and able to assist in whatever questions you may have and a great atmosphere I would recommend anyone to paddock

al Barth

Aug 16, 2016

as usual , the Paddock team scored a gold medal with me! everybody was super accommodating, especially Steve Sinatra! I had a few credit snags,but today, i'm elated with my 2016 Malibu! see you in 3 yrs!

John M. Vines

Aug 12, 2016

We would suggest being more sympathetic and open to people looking to purchase rather than lease. We felt a strong energy trying to convince us to lease even though we were looking to purchase. JT was outstanding in getting us what we wanted in our vehicle as a purchase. If we were to recommend Paddock we will recommend they deal with JT.

Dewey Kennedy

Aug 10, 2016

Andrew Mcgraw gave a Excellent run though of the new vehicles so i could make a solid financial choice

marcella

Aug 6, 2016

staff is friendly, warm, inviting and the work was done quickly.

Mary Fiorella

Jul 28, 2016

Excellent sales person who was very easy to work with. If you stop in, ask for Shane!

Scott

Jul 22, 2016

Shane did a great job helping us with the lease of our new Impala, even keeping an eye on our baby for me when I needed to take our potty-training toddler to the bathroom. Everything went smoothly, and as always, we got a great deal with Paddock.

Jinni from North Buffalo

Jul 7, 2016

Very smooth non stressful experience.Nice sales rep Kevin very helpful. I leased my vehicle and very satisfied.

Josh

Jun 19, 2016

I purchased a used minivan and was mostly satisfied until the brakes failed. Despite the fact that they assured me the van had been through their mechanical inspection and a NYS inspection, the brakes failed within 1200 miles / 2 months. The left front caliper was seized and had been seized for a long time. The LF pads were down to the backer plates and it looked like they had removed the wear indicator (squeeler).There is really no way a competent dealer and/or mechanic could have missed this. Frankly, I'm not sure how it passed the NYS inspection that they performed. Obviously, it was disappointing to have to put several hundred dollars into a car they sold as safe. When I contacted them to see if they were willing to stand behind what they sold, the response was to have a sales "manager" contact me and try to sell me another car.

Ms. Cyn

May 31, 2016

I've been with Paddock for several years and I've sent my family there. One of the main reasons we stayed with Paddock was because of the service dept and Phil-your Manager, He always reassured us the whatever the problem was it would be addressed. We never felt like we were going to be taken advantage of like I do in so many dealerships. Plus he knew us by name and always greeted us with a smile. Where is Phil?

Holly Prior

May 26, 2016

I dealt with Joe Franco and he was very knowledgeable and helpful in helping me with my lease. I was very pleased with the short amount of time it took to close on my lease. Mr. Franco followed up with me after my purchase to make sure everything was going well and to see if I had any questions. I was very pleased with him and the dealership. I will definitely go back for my next lease and also refer other people to Mr. Franco.

slee39

May 23, 2016

I went there to fix something but eventually they opened up my camshaft and most of the prts in engine but its okay they are machanic but eventually they installed camshaft wrong how stupid. Even students can install simple camshaft

scrap106

May 13, 2016

The service department was very helpful and accommodating and made sure I was kept in the loop daily.

Ron

May 10, 2016

Well Paddock chevrolet you have out done yourself again, today I went in for a break service and was approached by your service advisor Merissa. I have got to say Paddock you have found yourself one great personality, I was greeted with a big smile and great big hello. Everything was from start to finish was excellent, even your shuttle driver Gary is fantastic and well personable. Well done paddock I've been coming to you for years and will forever be a loyal customer.

Chuck

May 9, 2016

Bought a new 2016 Silverado at Paddock Chevrolet. I must say that thanks to Bill W. And Tony C. I had a very pleasant and professional buying at experience. This is my 5th vehicle not counting friends and family who have purchased cars here. You can be sure my next purchase will be from Bill and Tony. Thanks for the can't be beat deals.

seattle2016

May 8, 2016

My purchase of a car a Paddock Chevrolet was done under fraud and duress.I had all the information but the Finance partner would not take the time to look at them or even make copies.Was very combative, unprofessional, bad language and called my information ridiculous and my case was meaning less.And this person was the son of the owner of the dealership.And the other part is that the finance company is at fault also.But the carsalesperson started the fraud with the help of the Finance company.The Finance Company would not work with me either.So my only alternative is to write a Complaint not only against the Dealership but against the Finance Company Ally Financial.I f any one else could help me in this complaint email me at pirates197910atgmail.com.

Ekent

May 6, 2016

I just leased a 2016 Chevy Equinox, and it was an excellent experience. This is our 4th car purchased through this dealership, and will be looking for our 5th very soon! The environment is clean, open and welcoming. The employees are friendly and knowledgable. I explained what I wanted, and they gave me various options meeting my requirements. It was an overall very pleasant experience, and I highly recommend for anyone in the market for a vehicle.

purly rx

Apr 23, 2016

I recently traded my vehicle in for a 2016. The first was from David's chevy and the customer care at paddock was outstanding compared, EVERYONE was welcoming. Even after returning the staff was very helpful, solved all my issues. I'm happy I choose paddock for my new vehicle.

linda

Apr 22, 2016

had appt. to have car (2009) Cobalt on 4/19/2016 at twelve noon. Was there at 11:30 they took vehicle in I waited until 2:00 P.m.. Went to ask if vehicle was almost done. They John informed me it was not even taken back yet to be serviced, that there was six cars ahead of me. Why would you give me an appt if you cannot service the vehicle at least within a couple of hours. I told the service guy John to bring me my car and that I would not be back. Terrible customer service. I bought this vehicle there and invested in there dealership. Will not go back.

JeanineD

Apr 14, 2016

Very pleased with the entire experience from the moment I arrived and was greeted in the lot, then the comfortable waiting area and complementary coffee, to the moment I left 30 minutes after arriving. Talk about quick lube!!!

pool guy rod1p

Mar 18, 2016

bought a used car from them. When I picked the car up I noticed the brake light didn't work as the salesman backed the car out for me (Mike S.) A week later used the horn, didn't work. A week after that a friend told me the 3rd. brake light wasn't working. They must not check ANYTHING on a used car. Just brutal. Cross them off your list. Never again!!!

Leasha13695

Mar 15, 2016

This place is horrible. I want to make everyone aware of the issues so that they can better make a decision. Do not buy a car from here. I had a normal visit today just to get my car inspected and I was there for almost 2 hours. My appointment was at 11:30 and it wasn't seen until after 12:30. I was given two excuses. The "appointment" time is only to talk to someone which doesn't make sense because you don't even need an appointment to be seen and the second excuse was that the guys were coming off their lunch breaks. You do have more than one service tech right? The lady who checked me I'm was rude and unsympathetic to the wait time. Overall I would prefer my original dealer over this. I had no problems at Henrich Chevy but I moved to Tonawanda so that is why I used Paddock. Never again. I'll take the half hour drive just to get decent caring service.

Leslie Sanmiguel

Mar 11, 2016

Bad experience and a waste of my whole day... I was told I was getting a new car got my money out the bank then they call me saying they can't get an approval of any Bank cuz I owe too much money on the truck I already have and they were only trying to give me half of what I owed plus that same day I took my trunk for service cancel my service cuz I was told I was getting a new car . So like things aint go as planned I called and asked if I could take my trunk back to get service and they told me I can't take it back till another 3 more days now that's a very inconvenient because it was their problem not mines for telling me difference and my trunk needed to be fixed never again I will deal with them cuz they wasted not only one day I went there 3 times already trying to trade in my vehicle and 3 time left with nothing

janetta

Mar 9, 2016

Wonderful service department at Paddock. Went in for an oil change and was out quickly. Thanks to all the hard workers!

Don H

Feb 18, 2016

My car was towed to Paddock because it would not start. I approved $125 diagnostic test. I was told the battery needed to be replaced & that it would cost $111 for the battery & 1/2 labor. I told the tech I didn't need the 'best' battery as I am no planning to keep the Malibu much longer. He said he could apply a $40 coupon to reduce the cost. When I talked to him about the labor rate to install the battery he said he could talk to his supervisor. The tech told me the supervisor agreed to waive the labor fee. When I arrived to p/u the car the bill showed the labor rate deleted however the $40 battery coupon had been w/drawn. The tech didn't clearly explain this to me over the phone. He told me at the Paddock that the 'coupon' was not really a coupon but rather a credit that he was authorized to apply but that Paddock couldn't waive the labor rate and allow him to also apply the 'coupon.' I paid the bill (I ended up leaving my copy at Paddock) and left. While not pleased with the cost to replace the battery I felt as if I was mislead by the tech as to what the final cost would be.

anniebell93

Feb 2, 2016

Bought a 2010 equinox less than 2 yrs ago. Last yr found out engine was full of sludge. Check engine light stays on. Can not get ensp. Cost over 1300$ Since I get the oil changed every 3000miles I KNOW I was not the cause. You had to know you were selling a damaged product.I will tell every one I know to stay clear of your dealership. Want to make it right

Gary M.

Jan 28, 2016

The salesman JT made my truck buying experience a smooth process. JT was down to earth, no games, All questions were answered. Thanks for making it go so well.

JohnDiPo

Dec 29, 2015

Excellent experience. Multiple people remembered me from previous purchases and went out of their way to assist me. I love my new car and the deal. My Salesman Greg and manager Tom were excellent to deal with. I have been telling everyone I know about how wonderful they are. Planning on taking other family members to get cars in the near future.

Matthew

Nov 28, 2015

Just a great experience. Makes you feel like a priority and I have already recommended Paddock as a recommended dealer to people who are looking for a car with an excellent quality of customer service.

Mike DuPilka

Nov 15, 2015

best used car experience I ever had thanks to steve,joe and bill keefe ,used car manager.bill new everything about this car a 2004 cheve SSR and set it all up for me thanks for everything

Vicki & Steve

Oct 24, 2015

Our sales rep. Adam Kandefer was very helpful. He was very patient and friendly taking the time to get to know us and help us threw this process. I would recommend Paddock to anyone looking for a car or truck or suv.We would also recommend Adam as a sales rep. he was extremley helpful.

msmith1

Sep 29, 2015

I had the pleasure of buying my car through Joe Gagliardo! He is very knowledgeable and genuine ! My husband and I will only buy our future cars with him! Thank you for incredible service.

carwolf

Sep 1, 2015

Linda and Darren was very welcoming and friendly. They made sure I understood the details of the lease and set me up with a nice car!

K35

Aug 30, 2015

Bought a 2008 ford fusion. We think that it was I'm a major accident as time goes by. Sold it to us with dry rotted tires .Also think that the miles were turmed back. Did replace but after that experience we didn't want the car because we wetent sure what else they let go. Wouldn't take it back and now after almost 3 months we are finding more and more things wrong. Don't go there they are crooks. Seriously don't buy from them. They only want the sale. They don't care about you as a customer.

Anne

Aug 8, 2015

Very nice experience. Alex, Greg and Joe did all they could to make sure we were satisfied with our purchase. Alex did an amazing job. He was very thorough and even stayed after hours to ensure that we knew all about the vehicles systems and features. Thank you so very much! Sincerely, Mike and Anne

Happy Cruzer

Jul 22, 2015

A friend of mine told me about the excellent deal he had received at Paddock Chevrolet. Even the largest auto group in our area couldn't touch it, and told him nobody would sell him the car he wanted at that price -- yet Paddock did! I went in as I was curious about lowering my car payment, and suspected with current rebates I could purchase a new car and still do so. My salesman, Joe Hollinger, took the time to make certain I was first comfortable with the model I was interested in, and to find out what features were most important; we then crunched some numbers to find out what was possible. With the rebates available I not just lowered my payments, but also was able to find the car with more features than I was expecting to be able to find at my target payment. I had researched my trades value and they also offered me a very fair value for my trade and I didn't have to haggle over it like I had to do in the past at some other dealerships; even ones I had previously worked at. I also ran the numbers on my deal(which I already knew was very good) through one of the national car buying websites and the deal they put together for me was amazing; well below the average sale price; and again, without having to haggle. When I took delivery of my car, everything was ready on time, and the procedure was painless and quick too. I also appreciated that my salesman took the time walk me through pairing my phone to the vehicle and to review all the features of my new car and make sure I had no other questions on them before letting me depart. I know from my past work history that this level of professionalism isn't always the standard. I will definitely make certain I shop there first for our next vehicle purchase -- then again, there may not be a need to go anywhere else.

elsie

Jul 21, 2015

Amy yockey was my sales associate she did an excellent job she answered all my questions if she didn't know the answer she found it for me she gave me her cell phone number and communicated by text with me when I was working could talk on the phone she was real down to earth and not pushy which I loved I love my car and when my lease is up I will be back to paddock. Brian in business dept was also very helpful and Mr. Paddock thank you for a great experience

Barbara and Frank Bucholtz

Jul 10, 2015

Our experience with your facility was excellent. Your sales rep. Linda Monaco was very helpful and informative in understanding vehicle and paper work involved. Look forward to working with your staff in the coming months and years. So far, so good. Thank you.

Eva Lyon

Jul 1, 2015

WE HIGHLY recommend Paddock Chevrolet to anyone who needs a new vehicle. The ease with which we bought our new Trax made this experience very enjoyable. Our sales person, Alex Wrosz, was awesome! He was exceptionally nice, well informed about all the models we asked about, and made this car buying experience stress-free! Alex called my husband and I a couple of times as our lease was drawing to a close on our Chevy Cruze-which we also purchased at Paddock 3 years ago. We were not sure what we wanted to do-keep the Cruze or get into something new. Alex offered to sit down with us and go over all the numbers to see which option would work best for our family. We decided to lease the 2015 Chevy Trax in our favorite copper-orange color. It was supposed to have pinstripes on it, which was supposed to be an extra charge, but the vehicle we purchased actually didn't have the pinstripes. Paddock ended up giving us the model with the pinstripes from the show room-free of charge! The customer service was excellent and the finance manager, Mike, was also very helpful and explained everything in an easy way to understand. Our favorite item that was included in the purchase of the Trax was the tire coverage-our daughter went through 4 tires in 3 years-so we really appreciate that! We've already told all our friends and family about our great experience at Paddock Chevrolet!!!!

Susan ridge

Jul 1, 2015

I wouldn't recommend Paddock service to anyone! Chuck the service manager very unprofessional Went in for routine inspection Came out with major damage to car 2200.00 to be exact because their techs actually make you drive your car into the bay yourself surrounded by concrete poles that have been hit so many times it's ridiculous! I took pictures of poles-amazing how many different colors of paint are on them! After arguing with asst mgr Phil they agreed to pay half of damages and told me to go to Gabe"s! 2200.00 are u kidding? Went to smaller shops in Tonawanda and they all heard similar stories about Paddock! I decided to trust my insurance agent to investigate which I know he will and hope for the best! By the way' smaller shops estimate only 1200.00! Message left by Chuck tonight he rescinded his offer to pay half!! Worst Dealership in WNY!!!!!!!!!!!!!!!

JFORDHAM

Jun 11, 2015

It was the best car buying experience I ever had.No bargaining or pressure tactics. Friendly and respectful.

David

Jun 9, 2015

Dropped off my car Thursday night for Friday appointment. A recall. Nicole filled out my paperwork and took care of everything even offer a ride home for me (which I did not need) but was a nice touch. Pick up on Friday was good thank you.

John

Jun 7, 2015

Repair was covered by a service bulletin and because The car was unsafe to drive until fixed, Chuck Briggs got us in Quickly. He was awesome as was our service manager, Luigi. Great sales experience this year and now a great service experience!

Leni

Jun 5, 2015

I appreciate that Roland LaVigne went above and beyond to make sure my day off from work wasn't spent waiting for my car!!!

Mark

Jun 4, 2015

Very prompt and courteous service. No appointement Oil Change / Tire Rotation Sevice is very convenient. The service tech Dan showed me first hand issues with my front end alignment.

Deloris

Jun 3, 2015

Alex and Steve helped me get the truck I wanted and I'm very HAPPY with it and them for the great service I received.

Michael

Jun 3, 2015

I came in for a oil change and a smell of antifreeze was immediately given a loaner vehicle for the weekend and received my car back on the following Monday zero money out of pocket for water pump thanks to warranty still in effect!!

Phyllis

Jun 3, 2015

Your staff are exceptional in making the entire process easy and stress-free. I especially commend Ceaser for his help in explaining the problem with my car, providing a loaner, and particularly for his availability and his patience!

Thomas

Jun 3, 2015

Iam very happy with my new car, You guys covered every aspect of my new car. The service was excellent, The price was very reasonable, Ive gotten many compilmens on m new car.I would will recomend Paddock to all my firends and family, You did a fine job. Iam very pleased with the car Ive chose! Thank you again for your great service .My car is awesome.

Anthony

Jun 2, 2015

I felt at ease and not pressured, which was important. I felt comfortable with the information given to me, and the answers to my questions.

Deana

Jun 2, 2015

Alex W. Was a very friendly and knowledgeable person. I had a very good experience buying my first car on my own. I would definitely recommend him to my friends.

Jerome

Jun 2, 2015

I am a return customer to your dealership. While I had some hesitancy about returning (I had questions about your service dept.) the efforts of Darren Paddock carried out in a remarkable fashion by Ms. Deb Lill convinced me that your dealership deserved my business. The sales staff ,while tough to negotiate with , were fair in the resulting deal.

John

Jun 2, 2015

Hands down the best dealer I have ever worked with. No hassle, no worries. Great selection. From sales to service and beyond, I have no complaints only praise. I tell all my friends and family if they want the best deal and best customer experience then you go to Paddock Chevrolet.

Robert

Jun 2, 2015

Our Service Representative (Marissa), was extremely helpful in having our car estimated and repaired. She also helped us get a loaner during the repair. She made a frustrating experience almost pleasant.

William

Jun 2, 2015

Chris did an excellent job, he knew his merchandise and where to find it. We would definitely buy another truck from Chris and we are telling our friends!!!!

Christine

Jun 1, 2015

Very low key, no pressure. Steve Bocker answered every question and spent a lot of time showing me all the features of the car. Very good experience.

Shirley

Jun 1, 2015

Pat Coyle was very accommodating to my needs and wants in a vehicle and helped me successfully find the right one for me!

Victoria

Jun 1, 2015

i brought my car in for the inspection w/o an appt. i was offered a shuttle home and back so I would have to wait. n/c

Elizabeth

May 31, 2015

I came in because of a recall notice and my car needed an oil change. Your service representative, John, was very pleasant and helpful. The price for the oil change was very reasonable. The only complaint I have is that your service area is so limited in size. It is difficult to pull into.

Richard

May 30, 2015

The staff was very friendly & professional. The waiting room was very clean & comfortable & we were impressed with the free beverages that was offered as soon as we drove in. Plus, our service was completed in a timely manner.

Brianna

May 29, 2015

Did a great job accommodating what kind of vehicle I was looking for and doing everything possible to get me the best deal. Very happy about my new car!

Donna

May 29, 2015

It was my first experience and I felt very comfortable as there was someone walking me through from a welcome in the parking lot, discussing service, and then A friendly summary of service and back on the road.

James

May 29, 2015

All the service people i talked to were extremely helpful in answering my questions. The service done on my car was excellent and fast.

Kevin

May 29, 2015

Whenever I need something addressed on my Silverado ,I head straight to John Carpetyan ,your outstanding Service Advisor.Not once has John been too busy to help me out when I've stopped for service ! With John , you have trust , you have knowledge , and most of all you get honesty from John 100%.I'll wait half a day to see John if I have to. ! He's a keeper Duane Paddock !

Lucinda

May 29, 2015

Enjoying and painless experience. Mike Saccamanno referred me to someone who took great care of me. Alex Rose was a friendly and efficient salesman!

Barbara

May 28, 2015

Fast,friendly courteous service. Knowledgeable on the vehicle I was looking to purchase.offered beverage on very warm day. Offered to service to take me home once discovered I was on bus. Very respectful Salesman.

Daniel

May 28, 2015

Great service, awesome waiting room, workgroup was very kind. Got in and got out in a timely fashion. Love my Truck

Donald

May 28, 2015

I received excellent service. We have been customers of Paddock Chevrolet for many years, and have had never had any problems.....

Helen

May 28, 2015

The person who assisted us was called Caesar and he was very helpful and explained the whole process in detail.

James

May 28, 2015

All I can say is "Thank you Caesar." He and the service department took excellent care of me and Trax!

Cheryl

May 25, 2015

The metal strip around my rear drivers window fell off and I took my car in for the appointment. I was promptly greeted and waited only a short time while it was replaced.

Dennis

May 25, 2015

Our sales person was very knowledgeable about the trucks in stock and what would best suit our needs, he was polite,personable ,patient, and extremely helpful..our thanks to Chris Furlong.

Pamela

May 22, 2015

My experience from the time I entered the service dept. right up until my car was fixed & ready was a positive one. Although it took several hours to complete the work, I was offered a ride home (which I declined), the staff in the waiting area was friendly & attentive to everyone's comfort, and the mechanic came in twice to update me on the progress of the work. Once the work was completed, I was checked out & on my way within 10 minutes. All in all, it was a stress-free, pleasant experience.

Brenda

May 21, 2015

When we pulled up to the location and seen all the cars lined up to be serviced, I thought to myself that this was going to be a long day. But to my surprise the mechanic got us in right away we were done within 20 min and we exited all the cars were cleared. I was impressed

Elenora

May 21, 2015

Paddock is well represented by John Carpatyan; he is always professional and thorough.Could a car wash be included with the service? It would be a very nice touch that only takes a few minutes extra?

Geraldine

May 21, 2015

Quick and easy to deal with. My family and I have bought 10 vehicles over the years from Paddock and I wouldn't go anywhere else but Paddock. Joe was an awesome Manager and helped us to the end. I tell all my friends and family to go there!!!!

Jeffrey

May 21, 2015

Excellent experience. Highly recommend our sales guy, Anthony Marshall, who took the time to figure out what we needed and at the best cost. Our finance guy, Brian, also did a super job at cementing the numbers for our financing deal.

Joann

May 21, 2015

Everyone was very friendly and helpful. I was very happy with the work done and the friendliness of Paddock Chevrolet.

Kenneth

May 21, 2015

I was very impressed with the service that I received. Joe was fantastic as a salesperson, and his patience with me and my questions was welcomed also. the whole operation seems to run my clockwork, & I will definitely recommend you to my friends who are in the market for a new car.

Nicholas

May 21, 2015

As an employee here at Paddock Chevrolet one would expect my opinion to be somewhat biased. On the contrary, I take a lot of pride in maintaining my vehicle, and when it comes to service, I expect perfection. Recently, I brought my 2008 Silverado through the service lane at Paddock for its anual state inspection. I was greated by friendly faces and felt confident that the service was going to be done promptly and with the utmost care.Customer Care Manager, John Carapetyan, was my primary contact. He was friendly and helpful, even following up with a phone call later in the day to see if any other services were desired as they hadn't had my vehicle in for oil changes in about 20,000 miles (I change my own). John made something as simple as a state inspection feel like a priority and for that I appreciate and thank them.The service team at Paddock Chevrolet should be proud for doing such a wonderful job on a daily basis.

Peggy

May 21, 2015

I dropped in to Paddock for an oil change, no appointment. My oil was changed, tires rotated and I was quickly on my way.

Robert

May 21, 2015

I was treated with the utmost courtesy in a most friendly atmosphere. No push ...no shove. It was the most pleasant experience in car purchasing I have ever had.

David

May 20, 2015

Patrick Coyle was one of the best sales people i have ever dealt with. He was attentive caring, listened to everything we wanted and made it happen.

Jennifer

May 20, 2015

Was a great overall experience. My salesman, Tony Caradonna made everything very easy and made sure all my questions and concerns were answered.

Jerry

May 20, 2015

Very perfessional. Listened to me about what I needed - did not hassle me in anyway. It was a great and easy experience!

Kevin

May 20, 2015

Amy was fantastic, even though we played phone tag for a few days it was worth it, also the other gentleman I saw was great. Thank you for the fantastic service, you have a customer for life.

Mary Grace

May 20, 2015

Sean and Mike were great. Sean was professional, personable and quite honestly, that made my day. Purchasing a vehicle wasnt on top of my list for things to do but Sean was a pleasure to work with. I had recently been in an auto accident and wasn't looking forward to car shopping. Sean didn't make me feel intimated, I actually had fun at your dealership. I have been telling everyone to go visit Sean Hennesey at Paddock! Mike was friendly and made it a breeze signing the purchase papers. My over all experience at Paddock Chevrolet was a 10! Thank you, I love love my new Silverado! See ya in 3 Years!

Robert

May 20, 2015

When my work and inspection was finished I was called on my cell phone and picked my vehicle up at service area.

Ronald

May 20, 2015

Was meat with enthusiasm within 10min. of appointment time. Car was in for manufacture recall. Car was ready for pickup within 2 and half hours. Courtesy car provited both ways. Very satisfied.

Adam

May 19, 2015

It shouldn't take an hour+ for an oil change/tire rotation. Also I do not want someone to sell me on something every time.

Bonnie

May 19, 2015

They took care of my recall right there. It took 20 minutes total to pull in and get out. I was nervous after losing my car once before on a different recall for 6 months.

Susan

May 18, 2015

The salesperson Amy, was very knowledgeable, took her time with us and was extremely professional. I was very impressed with her. When it came time to pick my vehicle up, again she took her time explaining and showing me how everything related to the vehicle worked.

Faye

May 17, 2015

excellent service - very friendly sales people - reliable service. would definately buy another vehicle from them - make you feel like your important

Mary

May 17, 2015

Time for my oil change, my tech went over my car with me and suggested a tire rotation which I agreed to. He was very professional and I could see right away I would trust him to service my car. Done it abut 20 min. with an explanation of the service. Thank you.

Robert

May 17, 2015

Paddock Chevrolet is my Dealer of choice. I know I can get honest and professional service from this Dealer, even after the Warranty has expired on my purchased GM vehicle. Kudos!

Salvatore

May 17, 2015

Jason did a great job overcoming my objections and sold me a truck that I needed. I Had also called basil who came to my restaurant to appraise my trade but never called back they really dropped the ball.

Michael

May 16, 2015

Roland is the reason why I continue to come to Paddock Chevrolet for service, and eventually, to buy my car there. He is the best service person there.

Anthony

May 15, 2015

My experience at Paddock Chevrolet was excellent. From the moment I arrived, the salesman treated me as if I was a valued customer. I was allowed to take my time to find the right truck for my fit. I also would like to add the he took the time to demonstrate the on star remote telephone features on the truck. Great Job!!!

Audra

May 15, 2015

Very happy with the amazing service from Bill the GM and Joe H. Great job and had a wonderful experience

Brian

May 14, 2015

Highly efficient and friendly sales rep Jim Burgio made my transaction very easy. Brian Zanni was also very helpful and very clear in explaining the terms of my lease. A+ to both.

Carol

May 14, 2015

Linda Monaco salesperson. She went above & beyond taking care of me. When I went to pick up the car I selected, I didn't like the interior and wasn't happy with it. She was gracious enough to let me select a different color inside & out. A very pleasant lady, & I enjoyed doing business with her. Every person I had contact with was very nice, including Steve from the financial department. Thank You for your service.

Kristine

May 13, 2015

I have been a loyal customer to Paddock Chevrolet for 30 years or more. That should say something about the dealership.

Alexandra

May 12, 2015

very pleased with how fast it was to get my new car. So happy with my purchase! Like always, paddock is a great dealership with friendly salesman!

Daniel

May 12, 2015

Very helpful with my financial needs. Worked very hard to get me what I wanted. I am very grateful for everything they have done.

Darlene

May 12, 2015

While I was waiting for my service whom of all were very nice. I walked over to the used car lot and as well they were all nice too.

Kathleen

May 12, 2015

Linda Monaco, my sales rep. made me feel like a part of Paddock's family. From service up through business department were great. That is why I will always buy from Paddock Chevrolet. (Plus my dad worked for Chevy 35 for years!!)

Linda

May 12, 2015

I felt valued as a return customer and I know the staff involved worked very hard to make the deal happen. I appreciated it greatly and I've shared my experience with others...it was an above & beyond transaction.

Mary

May 12, 2015

At first I was not happy because I waited about 5 minutes until someone came up to me and asked if I was waited on. Then after he took my information, I went to the waiting area (where it was comfortable). Before I knew it, he came in to tell me my car was ready. I left satisfied and pleased by the prompt service once I was acknowledged. Thank you.

James

May 11, 2015

Came in for an oil change and tire rotation, and while I was waiting I had at least a half a dozen people ask me how I am, is there anything I need. Everyone was exceptionally friendly and made me feel right at home.

Carolyn

May 9, 2015

Even with an appointment, it was over 2 hours for an oil change. But all the employees were polite and helpful. Also the waiting room was comfortable and clean. They were extremely busy while I was there.

Dawn

May 9, 2015

I was at paddock for a recall, There was no wait just pulled my car right in. The advisor told me the wait time was 1 and 1/2 hours and as promise it was ready in the time frame given to me, Excellent. No hassles or worries.

Theresa

May 9, 2015

I have been going to paddock for YEARS, my last car I went to another dealership ( not Chevy ) big mistake! Had my car less than 3 years called paddock told them about the horrible customer service, and all around experience and they totally took care of me and got me back into my Chevy without any headaches !!

Maryellen

May 8, 2015

It could have been a little easier dropping my car off....that was only downside. No one was outside to give direction. Rolland was very pleasant and helpful ... he recommended I get my Transmission Flushed as I was over 45,000 miles on my Equinox. I was glad I did that as I want to keep my car fully maintained.

James

May 6, 2015

The entire staff was courteous and very professional. I was certainly made to feel important, and that my business mattered to the company. Paperwork and car prep were handled as quickly as possible. I will be a return customer.

Gail

May 5, 2015

The staff is wonderful, My tech. even ccarried my boxes to my rental car. pleasant all around from the girls at the counter, to the girl that helps you when you pull in. I have been a customer for 25 years and will continue doing business with Paddack. Its a pleasure.

Marianne

May 5, 2015

I came in for an oil change. I was the first in line when the doors opened at 7 a.m. They said that the oil changes started at 8 a.m. My vehicle was done at 7:45 a.m. Very fast service & I am very pleased!

Raynardo

May 5, 2015

The time it took, to get my oil change, from beginning to end was excellent! The service I received was extremely professional. It's experiences like these that makes me proud to be a Paddock customer.

Albert

May 4, 2015

All the people were friendly and tried to help. It was nice to know that the teams did not try to get rid of you as they did at Joe Basil Chev dealership.

Sharon

May 4, 2015

This is my third vehicle from Paddock Chevrolet. I have always received excellent and pleasant experience when I come in. I had an enjoyable day on April 30. Both Jeff Wojcik and Anthony Marshall made my day. Thank you.

Donna

May 3, 2015

I have bought cars at Paddock since 1998 and this was by far the best and easiest of all. My salesman Greg Johnson was the best. He gave me the deal I asked for and worked until We got it. Thanks Greg.

Tammy

May 3, 2015

They helped fixed something that wasn't even broken, just had to be adjusted& they showed me how to do it & didn't cost me a thing. Thank you

April

May 2, 2015

Was one of the best car buying experiences I have ever had. I would highly recommend this dealer to anyone looking to buy a vehicle.

James

May 2, 2015

Mike B my sales person and the rest of the team did a great job helping in the purchase of my corvette z06.

Michael

May 2, 2015

I have never bought a car on my first visit to a dealership, let alone two! My experience with Joe Kotrys was outstanding. He sold us what we were looking for, not whichever car he needed to sell. Met our cost expectations without the gamesmanship I am used to when buying a car. Keep up the great work!

Bernadette

May 1, 2015

The service was very efficient and the people were very friendly and helpful! (better than when I first started coming there abut 1 1/2 yrs ago)

Duane

May 1, 2015

Your staff met all of my expectations. The experience of purchasing a vehicle was absolutely flawless. My salesman, Alex Wrzos, was wonderful. He took care of everything and answered all of my questions. Will definitely do business with him, again, and am recommending him to everyone I talk to who's thinking of a new vehicle.

Kathleen

May 1, 2015

Salesman joe hollinger was excellent.he got me what I was looking for,informative,no pressure & explained everything. My purchase was hassle free from taking my trade -in to changing my insurance,transferring plates and agreeing on pricing.

Dave

Apr 24, 2015

Jim Burgio is awesome! A number of salespeople called and left messages as our lease was due to expire. He left 2 messages, liked the tone of his voice and called him back. Told him what we were interested in, met with him, he had exactly what we asked for PLUS was able to have sunroof and remote start put in. I recommended him to my mother-in-law and she picked up her 2015 Cruze today. I will continue to recommend Jim to anyone interested in getting a new car. He is professional, knowledgeable, patient, no pressure, and works with you. Sincerely hope he's there in 3 years when it's time for a new lease; if not, will track him down. He is the best salesperson to deal with. Mike in Finance was very good also. They both put the customer at ease and it's a very smooth, pain-free process. Jim deserves a raise, Mr. Duane Paddock!

Jamie Cook

Apr 11, 2015

Hands down the reason I buy from Paddock is because of the way I'm treated...First class all the way around! Them boys should know that their Daddy would be very proud!

Latonia

Apr 3, 2015

This was the worst experience I've had a at car dealership. The sales person had horrible customer service & was not organized....I was interested in a 2014 Impala the specific car I wanted took 30 minutes to locate as they couldn't find it. When they finally located the vehicle any concerns I had the sales person addressed them with an I don't care, nonchalant attitude. I didn't purchase this vehicle strictly because of the vibe I recieved & my experience. The next day I went to another dealership where I was welcomed & treated with respect & purchased my 2014 Chevy Impala

Roger & Kim

Apr 2, 2015

We were very pleased with the professionalism and friendliness of our salesman Jeff Wojcik. He wasn't pushy at all...very helpful and down to earth. Gave us our space when we wanted it to discuss our deal. So nice when having to make such a big purchase to have someone understand your needs and not be pushy. Greatly appreciated!!!

HateLiars

Mar 28, 2015

I asked them on a Saturday if there were promotions starting the following week (beginning of the next month) in 3 Days as another dealer had told me...the manager and sales person DENIED it to my face. Three days later $2,000 cash back I lost on. THE DEALERS KNOW THE UPCOMING PROMOTIONS ESPECIALLY 3 DAYS BEFORE!!! RUN DON'T WALK FROM THIS PLACE...

Hockey99

Mar 28, 2015

I asked them on a Saturday if there were promotions starting the following week (beginning of the next month) in 3 Days as another dealer had told me...the manager and sales person DENIED it to my face. Three days later = $2,000 cash back I lost out on.THE DEALERS KNOW THE UPCOMING PROMOTIONS ESPECIALLY 3 DAYS BEFORE!!!RUN DON'T WALK FROM THIS PLACE...

Luke

Mar 26, 2015

Wonderful experience would recommend paddock to any one looking for a family like atmosphere and wonderful experience

Anxiety ridden

Mar 5, 2015

I was looking for a car casually and stated I am just looking. Within a half hour the sales person was giving me quotes reeling me in. He told me my great deal was ending in a hour. He drove me to another location going so fast that I was afraid for my life. I did not end up buying my car because of my finances. This salesperson must of texted me 20 times ignoring me that I requested to hold off. He actually texted me that now he wont get his commission now. I would feel less anxiety if I jump over Niagara Falls..DO NOT BUY A CAR

Spencer

Feb 28, 2015

I can't say enough great things about Paddock Chevrolet! I was treated with the upmost respect and amazing customer service from the moment I walked in the door, to the time I drove off the lot in my new vehicle. It was a WORLD of a difference coming from Joe Basil Chevrolet and dealing with the bully salesmen there. I never felt as if I was dealing with your "typical" salesman at Paddock as they weren't pushy, rude or over demanding. I have already recommended Paddock Chevrolet, and my salesman Jeff Wojick to numerous family and friends and will continue to give them my business.

SUSAN BEDIENT

Feb 26, 2015

I cannot say how wonderful everyone was, especially Pat !! He took special care of us and making sure everything went smooth .He was such a professional but treated us like we've been friends for years! So very happy with my new Equinox and couldn't be happier with the payments. I have told EVERYONE about how fantastic my experience was and will be recommending Paddock to all!! Thanks again Patrick Coyle for everything!!!!!!Top notch company

Russ

Feb 17, 2015

We were very pleased with the service we received from both Jason Smith and Brian Zanni. They were able to successfully negotiate a contract for a new car which we were very happy with! Very satisfied with your customer care!

Emily

Feb 11, 2015

I just want to say that Alex my salesperson was amazing. He truly made the whole experience wonderful. He went out of his way to show me all of the features of the equinox. He stayed with me to help to set up all of my phone settings, radio settings and even helped me transfer my satellite radio to my new vehicle. He worked with me to find a deal that fit my budget and even got me many awesome perks. He emailed me my vehicle and kept me updated with my purchase. He had great customer service and made sure I was happy with my purchase. He even gave me the pink pen I used to sign my contract! I would recommend paddock to all of my family and friends. My family has been going there for years!

Nettie Bee

Feb 6, 2015

2015 Chevy Trax is the perfect SUV...New car General Manager, Tom K. is very accommodating...our salesman, Anthony is knowledgeable and trustworthy. Extremely pleasant experience! We'll be lifelong customers!

Ray Shedrick

Jan 27, 2015

Linda Monaco was incredible! From the first call to the moment she handed me the keys to my new vehicle; she made me feel important. Linda is one of the reasons why I love doing business at Paddock Chevrolet. Customer Service & Trust are important to me and Paddock delivers in a huge way. I can't wait to recommend Linda Monaco & Paddock Chevrolet.

Racerman

Jan 21, 2015

The salesman, Patrick Coyle, was very helpful, polite and understood what I wanted and was looking for. When we brought the car home, for my wife to see it (she is disabled), he was very nice to her, helped her with her seat and even explained about the seat belt extension. She was impressed with him also. He was helping us to get a vehicle, not selling a car...he was not pushy, and did everything he could to make me comfortable, and get what we wanted!

mr & mrs anonymous

Dec 29, 2014

I have bought quite a few cars in my life however I have never had the experience go so smoothly the sales person chuck made things happen very quickly and not with out a few small glitches he was able to make the experience one of the best ive had he was very straight forward with us and me and my wife were very pleased with that.

Zayne A

Aug 13, 2014

I found a car online, so I sent an email. I received a Phone call about 3-4 days later that the car was not on their lot any longer.

pixiedustlisa3727

Jul 30, 2014

I've bought 3 cars through Paddock and will never go any place else. I've always gotten the vehicle that I wanted & the price I wanted it for...In fact, my hubby just bought a new Equinox there two weeks ago..Brad is awesome! Thanks Paddock Chevy!

"not happy"

Jun 18, 2014

November 2013, went to look at car advertised in newspaper ad, salesman kept me there for over an hour showing me every car but the one I came to look at. One of the cars he showed me showed an accident on car fax, when I brought that to his attention he told me that made the car better because it showed it was repaired. Now 2014, had and appointment at 8am to have ignition cylinder fixed which is covered by recall, (easy fix) by 4pm car was still not ready. When I arrived to pick my car up they told me the car needed over $1,100 worth of repairs and that they could fix the car for me. The problem I have is, I didn't ask them to put my car on a lift and inspect it, all I wanted was the ignition cylinder repaired, they said car needed front end work, breaks, rotors, I just had $600.00 worth of front end repairs completed 2 months prior. I have had nothing but bad experiences with this dealership and will Never go back.

tim

Jun 17, 2014

I came in to paddock looking for a pick up truck.i was greeted by joe miller he was very friendly and made me and my family feel like we were the most important customer in the world. Joe made the whole buying process very easy and we had a good time during our time together.joe was honest and straight to the point. Joe and paddock have earned a customer for life.

Carolynn

May 20, 2014

My sales person was Charles Avery he was extremely knowledgeable listened to exactly what I wanted and then showed me the Subaru outback it had everything I wanted he took the time to show me the vehicle and how everything worked and I couldn't be happier I will look for him for my next purchase that is for sure.

Greg

May 20, 2014

Sean Hennessy was the most helpful and honest Salesman that I have ever met. I didn't feel like he was trying to take advantage at any point and he helped me find exactly what I was looking for. Tony Rao the Manager came out to talk to us and was very friendly and fun. I wouldn't buy from anywhere else! See you guys next time!

RON & CLAIRE K.

Mar 19, 2014

WE HIGHLY RECOMMEND PADDOCK CHEVROLET FOR YOUR NEXT GM CAR PURCHASE. We had a few months left on Our 2013 Equinox Lease and we were contacted by Pat Coyle, Our Sales Consultant, inviting us to discuss some ideas of getting a new vehicle lease for 2014. Some GREAT incentives were offered and we decided to follow through to obtain some figures for a new lease. It is a very friendly and relaxing atmosphere at Paddock Chevrolet. My Wife & I were also greeted by Our Old Salesman, Robert Jung and also by The New Cars Sales Mgr,, Tom Kanaley, who made us feel very comfortable. The wished us GOOD LUCK toward the purchase of a new vehicle. Pat Coyle was able to meet all our car wants including a great looking color of Champagne Silver. We signed all the papers for a new 2014 Chevy Equinox which rides very smooth and an elegant looking Compact SUV. Pat showed us all the GREAT features of the car and assured us that we will be very happy with the purchase - and of this review - WE ARE VERY HAPPY with Our New 2014 Equinox. THANK YOU PADDOCK CHEVROLET!!!

got my green vette

Jan 9, 2014

The purchase of my new Corvette from Paddock Chevrolet exceeded my expectations. It has been the most enjoyable purchase experience I have ever had. The day I took delivery was one of the most exciting and enjoyable days of my life. The car was displayed beautifully in the showroom. My salesperson Jeff Wasik greeted me at the door and presented me with the keys. Jeff then had us sign all the paperwork and completely explained each one. Steve Fields went over all of the finance and extended warranty paperwork explaining each one in complete detail. Tony Caradonna spent over an hour explaining all of the controls features and accessories which made me very comfortable with the car. General Mgr Bill Wertheims knowledge of the C7 Corvette and the options available was very helpful. Bill and Jeff did an outstanding job of keeping me informed of each step of the assembly process of my car. I am extremely satisfied with Paddock and would highly recommend them.

Todd Kinsman

Jan 9, 2014

I contacted Paddock Chevrolet along with many other dealers and not only was Paddock the quickest but also had the most information. After selecting my vehicle I was phoned by the Finance Mgr Steven Fildes and was giving a variety of options. He thoroughly went through different terms and $ down to help the payment but fit my budget. Cant thank him enough for all his help in getting me approved at the terms and payment I felt comfortable with. Im so glad I purchased the extended warranty it has already paid for it self. Steve is an asset to any company and cant imagine not using him and his expertise in the future. Paddock Chevrolet was incredible. Everyone was so happy and helpful! Only place me and my family buy there cars going forward is only PADDOCK CHEVROLET!

Happy Sarah

Nov 6, 2013

Family and friends recommended that we see Bill, the General Manager. He had us work with Jeff, who was the most knowledgeable sales consultant that we have ever met. Jeff helped us pick out a brand new Impala and Bill took his time explaining all of our payment choices. I now see what all of our friends and family have been talking about. Paddock has a customer for life !

DrB

Oct 25, 2013

I purchased a 2013 Chevy Silverado from Paddock. It was a great experience from beginning to end. I highly recommend Paddock Chevrolet and my salesman, Steve Sinatra.

Bradley

Oct 24, 2013

I contacted Paddock regarding a Silverado truck that i viewed on cars.com.I walked into Paddock Chevrolet unannounced,and was greeted at the door by Mike Caruana,my new salesman.This guy is a pro.I knew right away that he knew his job well,and excelled at it.He showed us the truck we came to see,and,we took it for a long test drive.When we got back,Mike was there and answered every question we had.We also were offered to test drive other,similar trucks.The truck was priced VERY fairly(had been out shopping at other dealers all day)and Mike addressed all of our concerns,and,had all of our minor issues about the truck corrected,and made us a GREAT! deal,all with no pressure,or tricks. We took delivery on a Saturday morning,and the place was BUSY!Mike was with a customer,and had another waiting.The used car manger,Tony Rao,stepped up and helped speed things along.We finished up the paperwork,shook hands with Mike,and were headed out the door,when Mr. Rao stopped us,and shook hands with me,my wife,and my son,and thanked us all for our business!I have bought many vehicles over my fifty years,and thats a first for me. I highly recomend Paddock Chevrolet to anyone looking for a quality vehicle.You will be pleasantly suprised,as i was.

Sam Buffalo

Oct 3, 2013

Very pushy sales staff that will sell you a lemon and not answer or return your calls when your car starts having issue the week after the sale.

phred

Aug 30, 2013

Good follow up to email. Not pushy but informative. Cars were available for sale as listed on cars.com. Purchased different car from alternate location on cars.com.

Kathic

May 8, 2013

We have never had such a great car buying experience. Rob was amazing. He helped us find a great car and made sure we paid a great price. We would definately encourage everyone to go to Paddock Chevelot if your looking to get a great deal with out all the usual car buying games.

mike p.

Apr 19, 2013

I went to paddock to trade my car in to buy a new truck. Spent almost 4 hours with a salesmen to finally agree to a 60 month deal. Come back the next day when my truck was ready go to sign the final papers and they switched the agreement to 72 months without telling me!!! Not ht e way to treat people!!!

trifivebob

Feb 14, 2013

I recently made another purchase of a new Chevrolet Avalanche at Paddock Chevrolet in Kenmore NY. It proved again,to be a very pleasant experience. I got good money for my old Silverado and a super deal on the new Truck. I dealt with Mr. Bill Wirtheim again, and as before, he found me all the extra discounts I was entitled to and made it a seamless transaction. Once I chose the one I wanted, it was ready for me the first thing the next morning and I was on my way. I have bought here several times before, and my family has also. It has always been hastle free, as well as, what I feel to be, a great deal. I have in the past, and would continue to, recommend Paddock Chev. to my friends, family and neighbors.

chevyman

Feb 12, 2013

After weeks of online car shopping i finally decided to stop into paddock Chevrolet on 2/7/13. I was greeted by Rob and then introduced to my sales man Steve Sinatra. We sat down and discussed my budget and what i was looking to spend. We then started looking at trucks the first one i was shown was at the top of my budget but indeed a beautiful 2011 chevy silverado z71 with a mild 3 inch lift and a custom red and black leather interior with 35 inch tires. Then he showed me the truck i originally came there to look at a 2009 chevy silverado ltz. I was at the dealership for a total of 7 hours that day i was not rushed and Steve even let me test drive both trucks multiple times. After haggling on price for both my trade in and truck we finally met in the middle and made the deal and picked up my truck on 2/8/13. The entire time i was treated with the utmost respect and i WILL buy my next truck there. It was a great buying experience and i will recommend not only the dealership but Steve SInatra as the sales man.

achimento

Feb 11, 2013

Recently my husband and I were looking to buy a new car. We knew the expierience would be filled with lots of questions and mostly be filled with questions we didn't know the answers. We decided to try Paddock Cheverolet on Delaware in Kenmore, It's repuatation is amazing and that was mostly what told us to try the dealership. We were able to be introduced to Bill Wertheim, the General Manager and he is why the dealership is so sucsessful. He is class and Paddock exhumes class. The expierence from the treats that were given to us to the special way you're made to feel in the Paddock Dealership. It's all to let you know that you're very important to them and that they want you to feel not only comfortable but to know the information about what you're interested to buy. Bill took us through thr dealership, that made us feel aware of all we were to chose from. we knew we were in the place to buy our new vehicle. Bill Wertheim was so thorough for all of our questions we asked and he knowing in detail how to explain to us what we needed to know was very affective. He's so kind and the knowledge that he is able to educate which is amazing and allowed us the perfect information. We knew we were ready to make a deal. During our evening at Paddock, Bill Wertheim introduced us to Arron Oliphant, a Sales and /leasing Specialist at Paddock. Then we thought the expierience couldn't get better the fit of putting Arron Oliphant with us was outstaning. He gave so much detailed information to my husband and I. It was refreshing to be taught how good the vehicles brought us were. What ever we were interested in Arron brought us, with no hesitation. Arron was able to let us know the purchase wasn't only good for us but also for our budget. When discussing another purchase of a vehicle with my husband we will only buy from PADDOCK CHEVEROLET IN KENMORE. Bill and Arron proved we made a great choice. They proved it would be a sensational. Thank You, Satisfied Equinox Owners

Shotz1971

Dec 30, 2012

Joe seems to like the number 18k for some reason for trade ins. Gave me and at least 2 others the same trade offer for 3 very different vehicles. In my case offer was extremely insulting and I took my business elsewhere. Basil gave me a lot more for my trade and made me feel like they wanted me as a customer.

Knight

Dec 16, 2012

Bought a 2013 silverado. Art IZZARD Was very professional and helpful

john f.

Nov 1, 2012

While I had my offer on 9/29/12 with Paddock Chev who just gave me a "general" $4003 discount off of a Chevy VOLT(no rebates available from ANYONE according to them though my research suggested otherwise). Prior to signing the deal 9/29/12, I received a call from a competitor of theirs that said a NEW deal was starting and they could go another $2000 off (Total $6000 off). Clearly, this dealer had received the Chevy bulletin for October promos which for the Volt in addition to the 0% financing with Ally, Ally also started offering a $2000 cash incentive effective 10/2. However, on 9/29 Paddock claimed to not know about any NEW incentive starting that the other dealer mentioned (I asked TWICE in front of witnesses) which clearly was not credible given the new promo was, in fact, became effective on 10/2 and another dealer already had that info. Obviously, they wanted to book the sale by the end of the month as they are a volume dealer and advertise as such which is why they told me I had until 9/30 to decide. They could care less about the customer and in fact lied to my face TWICE in front of witnesses that were with me when asked...

cherokeechief56

Oct 23, 2012

car sold to me had rust spot on the right front spring which popped and could have killed me if I had been on a highway. I had the car for a year and it was not due for inspection until the end of this month. Spring broke early this month. Paddock mechanic should have seen this spot upon inspection for sale. Speaking with representatives of Paddock, I find that this compromised spring was my fault and the fault of my mechanic. The latter should have seen it during yearly inspection; please note, inspection was not due until end of this month and spring broke long before then. Note also, that normal wear and tear applies to the whole spring and not just a quarter-sized rust spot; also, I drive perhaps twenty miles a month, but I was told that normal wear and tear also happens when the car just sits there. I have recommended Paddock before, but will never do so again. The careless approach to this car before it was sold, resulted in a giant repair bill and could have killed me.

heather7002

Oct 20, 2012

I wanted to purchase a used car from a dealer, and thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved right away. The whole sales transaction was very smooth. As for their service department, that is a WHOLE other story. Please, if you know what is best for your car and you want your car in good hands, do NOT take it to Paddock Chevrolet for service. They kept our car for 9 DAYS, with 8 of those days, it sitting out on their lot. They left our car doors unlocked the whole time and we know because we drove by and checked; These were not major repairs that had to be done either. The power sear motor needed to be replaced, we had a gasket leak, etc. We drove by Paddock daily, and it was just sitting there, every time we called we would get the excuse, oh well the adjuster hasn't come out to approve the repairs yet. All the time im getting more upset so I decide to call the warranty company myself and come to find out that the approval for the repairs could be done right over the phone! So I call Paddock back and all of a sudden they have the approval. The warranty company stated on several occasions they tried to contact Paddock with no response. This whole time we were given a rental because the warranty allowed us to have one. When we tried to return the rental, they tried to charge us for 5 days that we had it cause they said we had it too long and the warranty company wasn't going to cover it. But it wasn't our fault we had the rental for that long, no one called and said hey, you need to give the rental back or you will be charged. No one fixed our car so what were we supposed to do? Have no car? The charges for that are still "pending" against me. when we got our car back, it was fine, we picked it up the 9th day which was a Saturday. The next morning when I went to start the car, its making noise near the transmission. Turns out that when someone was making the repairs, they didn't put something back on correctly and it was hitting the flywheel inside the car so we had to go back again and they fixed this problem. I had to miss work because this could not be taken care of until Monday morning, as their service dept. is closed on Sunday so we couldn't even drive the car when we got it back. Never in my life have i dealt with such unprofessionalism. It was like when i tried to ask someone there else what was going on with the vehicle, they would patch me to someone else. Noone wanted to listen, i felt as if i was helpless. Please take my advice and go to someone else.

maxreturn

Aug 1, 2012

The superlative of Dealerships. Trustworthy. Honest. Marc Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA!

Edna Wolff

May 14, 2012

Last week, My daughter and I went to Paddock with the intent of seeing how she could upgrade to a bigger car,since being a single working mom, with 3 children, and get it in her own name. Her sales representative was Jeff Wasik. He took consideral amount of time making her experience memberible. She chose a New Silver Malibu. But the real hero was Bill Wertheim. He not only got her financed,but he also got her interest rate down to a 2.5 without a co-signer (me). What a wonderful Mothers Day we both had,thanks to Jeff and Bill.

Caller31

Mar 10, 2012

This was a great experience ,from start to finish. I was given a great price and financing from the truck manager Tony Rayo and personal service from Art Izzard. I would recommend Paddock Chevrolet to anyone looking for a great deal and I love my new Silverado

SVriesen

Feb 28, 2012

It was a great experience. Just bought our 2nd new vehicle in 2 years. Hope to go back next year to help our son buy his first new car.

doodaa

Nov 2, 2011

I as in to pick up a part and the recptionist was very helpful to me and it was clear she is very experianced at her position. Thank you for your assistance Miss Grunsweig.

Jackieob8

Oct 31, 2011

I bought my last three vehicles from Paddock. The salesmen I dealt with were all very professional and I was able to get a great deal and an overall pleasant experience doing so. No wonder they are #1 Chevy dealer in the nation. I have recommended Paddock over the years to friend and family and will continue doing so.

joesmom65

Oct 29, 2011

Linda went over and above, to not only to sell me the car, she introduced me to the service manager and helped me with a service appointment I had recently. She didn't just sell me the car, she took the time to help me after the sale.That is the important part for me.

mjbender

Oct 29, 2011

I was waited on promptly by Charles Butera, and he was able to answer any of my questions. When I picked up the vehicle, he had all the necessary paperwork as well as the vehicle ready.

Gainer

Oct 27, 2011

I went to paddock to find a Vaue on my Vehicle so I could sell outright, to later by a new truck. Bill Werthein helped me go through all my options and was very thorough, knowledgable and Courteous. So from shopping to find the Value on my Vehicle he Sold me on a New Chevy Avalanche fully loaded.

Connjs

Sep 21, 2011

We drive back 200 miles every 3 years to get our cars! Bill and Mike have taken care of us for coming up on 20 years. They go above and beyond each and every time.

angrydriver

Mar 16, 2011

We purchased a used vehicle in 8/2009. When we purchased it the A/C was broken and needed repair, the service dept. told us for over a month that the part was backordered. However when I told them I found the part for sale at multiple sites online they refused to buy the part and fix my vehicle. Since then we have had it in for service three more times. Including the A/C problem needed to be fixed twice. Yesterday we had to take the truck back for repairs, as an EMERGENCY service, well apparently emergency at Paddock means nothing they will not even tell us when they can LOOK at the truck and hopefully they said by Monday we will have it back, it went in Wednesday night. And in the meantime they will not provide us with a rental per our warranty agreement. The best part of all this is, they are supposed to do a 22 point safety inspection and had they actually done it when we brought it in for service two weeks ago, they would have found this problem and it could have been fixed. But of course, they just want to make sure they get another deductible out of us for the service work. Please, take it from me, never buy a vehicle there.

Paddocktruck

Mar 16, 2011

Salesman was very nice, but avoided needed repairs that were discussed. I gave a 4 to the my salesman.Service department was unfriendly and short sighted. They got a 2 because they did at least say hello and goodbye.I bought a nice used truck (nice for me) and was told that needed relates would be done before delivery. The repairs were not done and when I came back to address them within the warranty period they refused to do anything.

yehbuf3

Jul 30, 2010

My first visit was in 1996 to buy a new truck. My husband and I went all over, including, Keller, Basil, and West Herr. Finally, we stopped at Paddock. The salesman was great! No pressure and no lies to get a sale. The main reason for the review, however, is to comment on the service you get from the great service department. If it wasn't for the wonderful service department I don't know if I would still be going there after our first purchase. All the service reps. are always very knowledgeable and are there to help get the problem taken care of. This is especially true of the assistant service manager, Phil Buyzer. He is the main reason why I keep coming back to Paddock. Now, 14 years later, not only do we still continue to buy from them but our 2 daughters do as well.

hasagoodman

Sep 23, 2009

The sales man I had was great. That I had taken my daughter and my best friend to buy a car from him. As far as the Service Dept. the service stinks and I am putting that mildly. Your car is never fixed on time no matter what time of the day or night you bring it in. Bought it in Oct. 2008 and has been in the garage 4 times and needs to go back again. Different problems each time I have brought it in. They keep telling me they are replacing parts but then why do I keep having problems. I have called the owner and he has pushed my problems to the service manager. He couldnt talk to me himself. I have told the survey people who call me to quit calling me because my opinon of Paddock will never change.

BuffaloHonda

Jan 2, 2009

Let me start this reviewing by saying I'm a very picky car buyer but there have been plenty of dealers that have pleased me so I'm picky but not impossible. I was looking for a 2004 Honda Odyssey EX in either dark blue or red but Paddock had a low mile '03 in some shade of blue from Texas. I called to inquire whether it was the dark blue or the light, they responded that it was in the detail shop & they would have to get back to me. They never called back in any reasonable amount of time so I called back & it was on the lot by this point & in fact, it was the dark blue. I told the guy (forgot his name) I'd be down in 30 mins to have a look at it. When I arrived at the noticeably less nice Used lot, my sales guy was off at another lot showing someone a car so they wanted to wait until he got back but I was able to look at the van. It was actually nice to look at a vehicle with no sales people around but they did assign someone to me to "answer any questions". I was immediately disappointed with the condition of the van, huge dent in the C pillar, interior a mess (although it had been detailed) due to abuse (yes, I know a minivan is not a BMW but this was awful). When asked what I thought, I told them it would be fine for most people but not me. To this they said they may be able to make it right for me by dropping the price (already was a decent price), needless to say this piqued my interest. Up until this point, things were OK but this is where it all goes bad.They bring me into the dealership to talk about things (all I want to know is how low they will go), which turns into the usual car salesman games of taking all my info (including SS #), financing, trade, etc. I refuse to go down any of these roads & stick to the price issue. Next, the sales manager comes over to see what he "can do for me". I state the issue, which leads us back outside to go over the van. I state again that it's good enough for most people but not me but it would be for a price reduction. This leads into the same circle of crap of trades & financing instead of just a simple price. I promptly thank them for their time & leave having wasted over an hour & gotten nowhere. Now they have another negative review & Motorcars Honda in Cleveland Heights, OH has a sale for more $ than this van was. See my review for them, it was worth the 3 hour drive.

nonyer

Jan 24, 2007

this place is scam central. they are obviously out to make money anyway they can. there is a review in the buffalo news that they are a 'booming business'.. gee, i wonder why! no sooner do you drive of the lot after a repair and wham! something else mysteriously goes wrong with your car. coincidence? i think not. IMHO, they tamper with your car so you have to bring it back for another pricey repair.