Used Cars for Sale at Parkside Kia in Knoxville, TN

got-a-miata

Oct 5, 2016

Neil Rocha was terrific - showed all the car features and genuinely shared in my son's enthusiasm and excitement about getting his "dream" used car! Frankie (manager) also did a great job working with us to make the numbers work out $$$! Thanks!

Jessica Talbott

Oct 3, 2016

Big shout out to Neil Rocha at Parkside Kia for working out a fantastic deal for me. Buried in a car that I felt trapped in, he made it possible for me to get into a 2016 Optima!! Loving the new car and all its features! The best part is when I decided to go ahead with it, he drove the car clear to Ohio through the night and delivered it to my house the very next morning! The ease of buying from him even out of state was incredible! Thank you so much for all your effort in making this transaction smooth! Would higly recommend :)

William Allen Braswell

Sep 28, 2016

Ron Yelen is an outstanding person to work with because I never felt pressured, and Ron was also knowledgeable about the vehicle I purchased. I strongly recommend going to Kia on Parkside drive if you are interested in checking the diverse vehicles that KIA makes.

Will

Sep 22, 2016

Said I would never again buy a new car after my last experience, but the staff at Park Side restored my faith in dealers. Really...no pressure, no gimmicks. I love my new Kia and would not hesitate to recommend these guys.

TammyAustin

Sep 21, 2016

We bought a new Kia Soul today at Parkside Kia in Knoxville. The people and their friendly, helpful attitudes are what stand out most. It's obvious that they were looking for long-term customers and not just a quick sale.They worked with us on price, explained everything thoroughly, and got us financed and on our way very quickly. The facility is beautiful and comfortable. But it's the people that really make the place special.Great reviews for Aaron White, our salesperson. He did a fine job getting us exactly what we wanted at the price we wanted.

Dangerdanjd

Sep 18, 2016

My wife and I purchased a new 2017 Kia Sorento from Neil at Parkside Kia. Neil was straigt forward, honest and fair. Our experience was very positive and we feel like we got a great deal. We highly recommend asking for Neil Rocha if you are in the market for a new or used vehicle. Dan

LindaM

Sep 18, 2016

I purchased a new Kia Soul today and Matt Warner was my sales consultant. I was in and out in just over 3 hours. I had been to another dealership the night before and was unable to get the car I wanted for a price I was comfortable with. I found the staff at Parkside Kia to be easy to deal with and to go to great lengths to assure you get what you want and leave a satisfied customer. I would definitely recommend then to everyone.

Blair

Sep 14, 2016

I have purchase a lot of cars never so easy as this one my sales man Hurb Lambert was good he did all the work in less then a hour I drove in my new car. Lee the financial manager had me out in 15 minutes I will buy next car with them. If you need a car ask for Herb he is great.

Phantom554

Sep 9, 2016

You know the excellent experience all car dealerships brag about but you never receive when you visit their lot, well, that is not the case here. Spencer and Herb were great. From the moment we arrived, they were extremely helpful without being pushy or persistent. They were personable and easy to relate to. We pretty much knew what we were looking for and did our research before visiting their lot, so the selection process was easy. The negotiation process was what you would expect; they offered, we counter-offered. However, the difference here, was they started at a fair price, they worked with our numbers, and we were able to make a deal exactly where my wife and I needed to be. Every employee was helpful, friendly, knowledgeable, and as far as I could tell, honest! That is rare. They were also great with our two children (7 and 3) and tolerated the breakdowns, our and the kids, and even involved them in the process. We drove away with the car we wanted, happy about the price, not stressed, but very satisfied. Thank you Herb and Spencer, and the rest of the Parkside Kia Team!

martin rupley

Sep 5, 2016

Great experience. Very friendly place. Great car. Love it.

Joseph

Sep 2, 2016

Went in Saturday just looking, but they gave me a high value for my trade in so the offer was too good to pass up. Car was in my garage that evening, KIA SOUL. brand new!!This is the second vehicle I've purchased from this dealership. They make the whole process very easy, usually concluded in couple of hours.

Catherine

Aug 31, 2016

Ashtin helped us pick out our Kia and she did a phenomenal job! She really knew what she was talking about. Such a pleasure to talk to! I highly recommend her

Jrwgolf2005

Aug 31, 2016

All of the associates at Parkside Kia were very friendly and courteous. It was a pleasant shopping experience. There wasn't any high pressure and they really tried their best to satisfy my buying needs.

Anna23

Aug 29, 2016

Excellent service! They were very friendly and not too pushy! Parkside Kia in my opinion is a great place to buy from! And the staff that took care of us were super nice!

Raquel

Aug 24, 2016

I was browsing for that one car, not sure exactly what kind but knew what the basics were I wanted. Mike came out and did not give me the up my rear regular salesman experience. He asked a couple of questions, I gave him the basic of what I wanted it to have he said he had one he thought was exactly he thought I was looking for. He took me to it, I took it for a test drive and bam, it was the car for me. He made it way to easy like someone from the grocery store showing me where to the find the olives. Finance and Gary Beeler were all great guys who just made this no pressure, quick and easy. I would recommend them to everyone. Not to mention I was a woman that they did not try to take advantage of as some of the others out there would try to do. My husband walked in and was quite proud of what I had done. Don't let them push you around at the others go visit Mike and all the guys at Parkside Kia. You won't regret it.

BrittCoffm

Aug 21, 2016

Okay, so my husband and I were lost on what to do because he was being stationed in California soon and my car currently would never hold up to get me there or around, only option was to get a new car! I contacted Parkside Kia and I received Ron Yelen to help me. I told him about cars being California Compliant and all that, he went beyond my expectations and researched that for me, even and actually informed me more. I was wanting a newer car and switched from sedan wanting to SUV wanting back to sedan wanting and he gave great recommendations the whole time. However when I finally met him, having no credit it seemed I would have little options... Then, he told me about a Nissan Versa SV, a car I had looked into and thought about. It was pre-owned by one owner and I absolutely fell inlove with the car. First car I was shown and test drove. That was MY car! And Ron answered all my questions and if he didn't know, he found out ASAP for me. I am very happy with my purchase! And very thankful for Ron Yelen! I definitely recommend him as the person to go to!

Happy mom69

Aug 14, 2016

Great, understanding employees, helpful and honest. Great sales lady with relish hair and Victor. They knew what they were talking about-very patient. They went above and beyond

Donald

Aug 13, 2016

Ron was our sales person. He was so nice and sincere. He also knew his stuff about the Kia Soul that we bought. He told us all the specifications and safety information without having to look it up. He showed us all about the car and features even before he knew we were going to buy it. Our finance person was also very knowledgeable and showed us all are options. I would definitely recommend Parkside Kia to anyone. Ask for Ron Yelen.

kids are 16

Aug 8, 2016

I initially contacted Stephen about a used Honda on their lot. He was professional in his follow up messages and didn't push. He followed up timely. Once on their lot, he asked if and then suggested we consider a used Kia. After some internet research, we decided to take a look and liked the Sportage better than the Honda and Toyota models we were previously considering.Stephen was fantastic every step of the way. He was honest, thorough and respectful. I would highly recommend him.

Steve Perry

Jul 28, 2016

Neil,Thank you for all the help explaining all the great features of my new Kia. My wife did not seem to like the Kia until I brought her to Parkside and you showed her the great value of having a KIa. Once again, thank you, good job.Steve

Kassie16

Jul 26, 2016

We bought a used Kia soul there just 3 months ago, little did we expect to have to have it fixed so soon. After having a different kia dealer look at it we ended up driving back to parkside where we purchased it in hopes to have it fixed or them make it right. We dealt with Matt and Gary both times. Gary got us a great deal and put us in a brad new car of my pick. I love my 2016 Kia Soul+ and would go back to do business again.

Brian1972

Jul 25, 2016

This was an awesome deal Matt the sales guy went over and beyond good job guys !! Will visit and buy again ! Gave me a good overview of the vehicle before i left put up with me cause im always in a hurry great job parkside kia !

Connie a Kia fan

Jul 14, 2016

Neil and Frank went out of their way to be sure we were satisfied with the service and care that we received. I received a text from Neil asking if everything was going alright with the car and if I had any questions. I have never experienced anything like this I have bought several cars and no one has ever called to see if everything was fine, and if I was satisfied with my car. I enjoyed the great care and respect that we received. They were willing to take the paper work to my husband to sign because he does not like to drive west. I told them it would not be necessary I would go and pick him up and bring him back. They explained everything about the car, over all they were both great to deal with I wish they were more salesmen like them. Most are pushy and what you to buy something you don't want.

Garyf

Jul 9, 2016

I had not ever looked at kids before the day of purchase. I liked the roominess I felt in the front and back seats and especially the trunk space. I like the mileage and the ride.

Theresa Phillips

Jul 8, 2016

We had an excellent experience with our recent purchase of our 2013 Kia Sorento. Highly recommend the dealership and our salesperson, Steven Abshire. Prompt, informative, helpful are ways I would describe our experience.

Scott

Jul 7, 2016

Parkside Kia went above and beyond to make our car buying experience a good one. Our salesman Ron Yelen did an exceptional job in explaining the process and giving us information about all the vehicles we were interested in. If we were to buy another vehicle we would go and see Ron.

Gary & Linda

Jul 6, 2016

It was the best experience we've had with any car dealer ever. Our sales woman was calm, friendly, and very knowledgeable about the Kia model that interested us. Her approach was absolutely pressure-free. She gave us all the time we needed to learn about the car, inspect the car, and test-drive the car. When we came back the next day to negotiate a selling price, everything was completely transparent. We asked to see the Dealer Invoice for the car, and the sales manage brought it over to us. That led to a calm conversation about a price both seller and buyer could agree was fair. It was actually a pleasant experience. Even the required visit to the F&I guy was surprisingly nice. There were no dreaded F&I theatrics. Just a quiet presentation of the products he had to offer, and a quick acceptance of our decisions to buy or pass. That's how things went for us at Parkside Kia in Knoxville Tennessee. On a scale of one to ten, we'd give them an eleven. That's why every car dealer could learn from this one. And why we'll head right back to them when we buy our next car.

sueb

Jul 1, 2016

The Parkside Kia is an outstanding company. Not only is the staff excellent, but the showroom & maintenance department is clean. I had a great experience with this dealership!

1vctknrK

Jun 29, 2016

My husband spent days researching cars. I just picked a few I wanted to look at and test drive because I thought we had narrowed it down by going yo this past car show here in Knoxville. however, we spent two long days looking at 3 cars. Day two we started at Parkside Kia with Steve Shelton. He is an extremely patient, knowledgeable salesman and I would buy a car from him any day. He answered each and every question that my husband and I had, and they were numerous as we hadn"t bought a car in over ten years. Kia has a jewel in that man. He stayed with us from about 1030 til 2000 and we drove away in a beautiful Snow White Sorento. Bless you, Steve !!

DarPearson

Jun 29, 2016

I would like to give an excellent review for Robbi Denton at Parkside Kia. She listened to what features I wanted with a car, my price range, etc. and found exactly what we were looking for. I never felt pressured to buy and everything went very smoothly. I absolutely hate car buying but this went very well. Congrads to Parkside Kia.

delallre

Jun 28, 2016

Came to Parkside KIA to look, liked the Sorento, the dealership worked with us to get the right package to meet our needs and budget.It was a great experienceOur salesman, Matt Warner, worked hard to get us into the KIA we wanted. Enjoyed working with him.

Fredrick Giles

Jun 28, 2016

Matt Warner went out of his way to get me in a new Kia Soul. I could not have asked for a better experience. I recommend this dealership to everyone

hall95

Jun 28, 2016

We went in on a Saturday morning not sure what we were going to buy, had an idea but not sure on a KIa. We dealt with Matt Warner, he was very professional, helpful and just and all around good guy... We will definetly use this dealership again.

Smart car Quinton 123

Jun 22, 2016

Found what I wanted online did the preapproval and went got it sarurday.truly honest love the experience!

Angb919

Jun 21, 2016

I purchased my new Kia Optima from Parkside Kia last week. I dealt with Steven Abshire, but everyone there was fabulous. Since they had their prices online, it was easy for me to shop and when I called, I bought my car over the phone. Great experience, great customer service.

Recent buyer

Jun 18, 2016

The service received during the sales process was great-of course. The service and response thereafter has certainly been lacking. Multiple requests needed for a response. If you desire great service after original purchase, I recommend you seek an alternate dealer.

Recent car buyer

Jun 18, 2016

Service during purchase is great. Follow up requests frequently go unanswered. If you want great long term service, seek an alternate dealer.

SherryCostello

Jun 17, 2016

The leasing experience was exceptional. I was not sure of my options but I knew the vehicle I wanted. I have had Kia vehicles for many years. These folks all worked tirelessly to get me a deal I could work with on my budget.Although it always seem to take forever signing papers at all dealers these folks tried to make it as pleasurable as they could.I will definitely return to use this dealership on my next vehicle.

Vanessa Brown

Jun 17, 2016

Parkside Kia is not just your average dealership they go above and beyond! Robbi Denton was amazing I couldn't have asked for a better car buying experience. She was very attentive she made sure that we got what we wanted and I'm so thankful that we got a chance to meet her. If you're in the market to buy a car I strongly recommend working with Robbi.

MsHarness

Jun 16, 2016

Matt was awesome and very helpful. He asked what I wanted in a car and the one he chose was a perfect fit! Payments and all! I love my Kia Soul!!

Keira

Jun 13, 2016

Matt was great to work with, I went in expecting to purchase a used vehicle and walked out with a 2016 Forte! I absolutely love my new car. Thanks Matt!!

Cory

Jun 12, 2016

Talked with Ron Yelen, he was really easy and great to deal with. In the end was able to make a really good deal on a car. I would say anyone would really get a good deal going to parkside kia.

Pinky Lee

Jun 11, 2016

Robbi Denton is Amazing Lady! She helped me and my daughter (grandbaby on the way) purchase the right vehicle that met my daughter needs. My daughter can now safely transport herself and the baby where ever they need to go! I would totally recommend Parkside Kia to buy a vehicle and you must meet Robbi Denton to help you out in purchasing a vehicle to meet all of your needs.

jt&gt

Jun 10, 2016

Robbie was determined to make our Sorento purchase as perfect as buying a new vehicle can be. She is an outstanding representative of her KIA family. The whole Parkside dealership is a bee hive of friendly activity and they all made us feel special.

ONE HAPPY CUSTOMER

Jun 10, 2016

I was impressed with my salesperson "Robbi Denton" . I knew the car I wanted and I do not like to haggle when it comes to a major purchase. Robbi introduced herself and asked if she could be of assistance, no pressure, totally stress free, long story short, I purchased the car and the experience was great ! Professional dealership from the greeting, through the finance, to the call back to make sure everything was satisfactory. I will make sure they are first on my list for next car(s) to be purchased !

Patrick

Jun 6, 2016

Robbi Denton was super helpful in assisting my young daughter to buy her car all by herself. She acted as a strong advocate on my daughter's behalf, almost as if she was one of her own. The management team went above and beyond to make this a pleasant car buying experience. Thank you very much!

Ruth98!

Jun 4, 2016

Matt Warner was very professional, he went above and beyond our expectations. We love new van and our daughter will be buying her new car from you in January. Thanks again.

Theresa

May 29, 2016

Robbi in sales and Gary in Finance are great. We left knowing they value customers. Very impressive managers. I appreciate the Kia of Parkside group for their professionalism and how they worked with us. Love my new car too!

Bernie and Dianne

May 28, 2016

Matt Warner and the sales team at Parkside made the purchase of our 2016 Optima hassle free. Their price was very competitive and the entire process was completed timely. I would recommend Matt and the Parkside team.

PAM AND JACK

May 26, 2016

WE HAD ROBBIE DENTON, I JUST WANT TO SAY SHE IS THE BEST FROM START TO FINISH. SHE HELPED US IN MANY WAYS. SHE IS FUNNY AND SUPER NICE. ASK FOR HER WHEN YOU VISIT.

tduke009

May 26, 2016

First of all, Ashtin was very professional. I work at a car dealership, so I know first hand what excellent customer service should be. She went above and beyond my expectations, and was extremely patient with me. I absolutely love my kia optima, its the best purchase I've ever made. Thank you Ashtin for spending so much time on me, I truely appreciate it!

Doglover

May 24, 2016

I had Robbie Denton as my saleswoman. I highly recommend her. I'm a first time buyer and she went above and beyond to help me get my new car! I just wanted to say thank you to her and all the associates there to make me feel comfortable with my situation.

orgndnr

May 20, 2016

I cannot say enough about my experience at Parkside Kia. The entire staff there is awesome. There is none of that typical pushy car salesman mentality there. I bought my first ever brand new car, not just new to me, and I am beyond satisfied. If you are looking for a car, you must go to Parkside Kia. But I am going to share with you the star in their crown. Her name is Robbie Denton. Please make sure you ask for Robbie. She will listen to what you are looking for and do everything in her power to make it happen. I went into Parkside Kia just curious and with the help of both Robbie and Alex, I left in the most beautiful brand new red Kia Soul. Yes, I got the hamster car!! Make sure your car buying adventure starts at Parkside Kia with Robbie Denton. You will not be disappointed.

Megan_ashley17

May 19, 2016

I would reccomend this kia dealership to everyone! I have had nothing but good customer service!! I love my 2017 kia sorento!! Thank yoo so much Matt Warner for making my experience today great! Thank you for being so patient and getting me exactly what I wanted!!

Jamie

May 14, 2016

Thomas Vaughn was the best salesman ever! I will most definitely be using him again!!!!!!

J.patton7

May 14, 2016

Hands down the best car buying experience ever! Thomas Vaughn is not your run of the mill car salesman, he is a genuinely good guy!!!!! I came with my mom and after dealing with Thomas Vaughn I will trade with him in the future!

Torihickman125

May 13, 2016

Ron yellen and Russell the fiance guy took awesome care of me. I had horrendous credit and they still helped to get me into a car I enjoy!

nicoley8

May 11, 2016

I just bought my first ever brand new car with the help of Matt Warner. He was the most amazing person to help me, and was very patient with me as we went though the process. He answered every question I had and explained everything to me so I would understand. I'm so thankful for his help and thankful I got a new car that I love!

mcastonguay

May 5, 2016

My sales consultant Thomas Vaughn was excellent. He worked with me ,found me what i wanted, and worked to get me the best interest rate!! I will definitely be a life long customer! He was AWESOME even though I took hours driving cars ... Everyone was great from my arrival to my departure (in my brand new optima)

james caywood

May 4, 2016

Great sales person and finance person. We will be back in the near future. Could not ask for a better experience. Very friendly. No pressure at all

Two cars

May 2, 2016

Make sure that Robbi Denton is your person!She did a great job! She will take care of you and follow up to make sure you are happy with your car.Best salesperson in Knoxville!

TheDeansList

Apr 30, 2016

Saillens did an absolutely fantastic job. We came in on a capital one mailer and he stuck with us the whole time! He didn't get bummed when we wanted to test drive 3 different cars. He made everything very simple and I would recommend him and Parkside KIA to anyone in the market!! Sailboat kept us afloat!

Brian223

Apr 29, 2016

Wrote the book on wheeling and dealing. This man will make you feel right at home and he is brutally honest. He tells it how it is and you trust his judgement. Professionalism is a 10/10. The site itself is great and clean and welcoming. Anyone looking to buy a Kia won't have to go much further with their massive selection.

Matt123987

Apr 29, 2016

I went to Kia of Parkside even though it is a hour and 45 minute drive for Asus 45 minutes to Chattanooga. I dealt with Matt Warner. He couldn't have been more helpful. I talked to him and said when I come in to buy my car I would like to have all the paperwork ready to go and everything so it wasn't a long drawn-out process. Being it's a very long drive for me up there. I was in and out of the dealership in under an hour he had all the paperwork that could be taken care of prior to me being there to sign paperwork. It was the most pleasurable car buying experience I have had. Everyone was there was very friendly he was more than helpful answered any questions I had. And Matt Warner was willing to go the extra 10 miles. I recommend Parkside Kia and Matt Warner to anyone looking to buy a car or a enjoyable no hassle experience. Thank you again Matt

Diana

Apr 28, 2016

I had been to 2 car lots before finding my way to Kia and I must say the hospitality and Kia was the best I had ever experienced at any dealership. My sales person Robbi Denton was a truly amazing person she paid close attention to what my wants were and made sure she did everything she could to find me right vehicle for me the entire process was fast and hassle free. I drove away in love with my new purchase. I am Kia girl for life. Thanks Kia

Keith

Apr 28, 2016

I had a great experience buying my first car from Parkside Kia and Matt made it as easy as it could be. I was told the truth about everything and 100% approved befit I stepped on the lot. Great people and my parents are trading with them this summer for a new Sorento.

Tina

Apr 23, 2016

Matt Warner was amazing to deal with. He was patient as I looked for the right car and answered all my questions. Love my new purchase!

mire

Apr 22, 2016

We just bought our third Kia from this dealer. They have always had the vehicle that met our needs on the lot. The trade-in value was good each time. The salesperson was knowledgeable and patient with us. The dealership building was clean and comfortable. We enjoyed our visit and appreciated the friendly atmosphere.

Alliecat

Apr 20, 2016

By far one of my best car buying experiences! Driving in a few hours from out of town to see a specific car, they had the it ready and it was perfect; clean, polished, and drove like a dream, fabulous for a used car! The buying process was flawless even in light that road construction cut their internet lines and they bent over backwards to make sure the sales process proceeded and we left with a fabulous car for my daughter. The post sale service has been nothing short of spot-on! Justin Garza you rock!

Angi Babe FlyAngel

Apr 20, 2016

I love my New 2017 Kia Sportage Turbo SUV!!I It literally saved my life driving on interstate yesterday with the New Technology!! My Car literally took over when a road rage person flew in between 2 truckers and almost side swiped me! My New Guardian Angel!! A huge THANK YOU TO CHRIS AND CHRIS AND DAVID SUTTON for making this happen!! I am a very Happy Customer and THANKFUL to still be here!!!

Lambs123

Apr 19, 2016

We purchased a 2017 Kia Sportage from Robbi and Ashton. It was a pleasure to work with these ladies. Robbi was knowlegable and genuinely happy to help with any questions. Ashton has a promising future in the industry. We are very happy with our purchase!

Scotty

Apr 17, 2016

Thomas Vaughn was awesome in dealing with my soon to be wife and I. He was courteous and honest with any and all questions asked.

Buddygrizz

Apr 17, 2016

Thomas Vaughn was awesome in dealing with my soon to be wife and I. He was courteous and honest with any and all questions asked...

Vanita Cobb

Apr 16, 2016

Thomas Vaughn was an excellent sales person. He was professional-courteous and very knowledgeable. I would highly recommend him to family & friends. The 'Parkside Dealership as a "Whole-was just 'Exceptional-Including Dave Sutton-Sales Manager & Russell-Finance Manager-The Best I have ever experienced with a Dealership.

Shafola

Apr 16, 2016

We were very pleased with our experience at Parkside. Thomas was extremely helpful without being overbearing. As we dealt with Thomas, Russ, and Alex, it was very clear that they supportive, energetic, and kind. All aspects from showing and driving to the financials arrangements were straight forward and enjoyable. Well done, guys. Thanks so very much. I strongly recommend Parkside and Thomas, Alex, and Russ.

TNGirl83

Apr 11, 2016

Our experience with Parkside Kia and our sales person Robbi was great. We have made two purchases from this dealership and both times were a wonderful process.

Shenna

Apr 8, 2016

Parkside Kia was so easy to work with and so helpful. Robbi was great! I love my 2015 Kia Optima! Victor was nice to work with also!

Staciet48

Apr 6, 2016

Matt Warner is the "Greatest". He was so kind and considerate of my needs and met everyone of them. I highly recommend Parkside Kia. Thank You Matt

sheri Nicole bagsic

Apr 5, 2016

Was by far the easiest, less hassle car purchase I have had. I would recommend highly. The sales manager, Robbie and Matt were very helpful and attentive. The finance department was great as well.

Nichols19

Mar 30, 2016

Did the all day car shopping thing yesterday and I started at Kia and ended back up there at the end of the day. Robbi was the wonderful lady that helped us, she was sweet and honest and the manager we delt with made sure to help us in any way he could. They have a great selection of cars at decent prices and all the staff was friendly. Over all pretty great experience. (Well as great as buying a car can be) Will return for any car needs. :) thanks guys!

Courtaney

Mar 24, 2016

I bought my first car here! I will be back. I have always wanted an Optima, and I got to buy one!! I love my Optima. A dream come true! I couldn't be happier. The experience was great!!

Donna

Mar 22, 2016

Had a very positive experience with Parkside Kia. Felt relaxed and not pressured. Saillens and Dave made it a wonderful and hassle free transaction. I felt like I got a very good deal and was treated fair. I would highly recommend them to anyone. Ask for Saillens!!! Donna B.PS love my new Optima ex Premium. :)

CAITFIELDS2016

Mar 21, 2016

Matt Warner was my car guy and he was awesome. He listened to what I needed done and he done it no matter what it was he helped me get to where I needed to be in a almost impossible task he managed to make it possible. Excellent place.

Ken, Norine & Shearon

Mar 21, 2016

Matt Warner was our sales agent and Dave Sutton handled a lot of the email part of my parents' purchase. Both guys were friendly and efficient. They went overboard to accommodate our needs. Matt was very thorough explaining the inner workings of the 2016 Kia Sedona which does everything but hover to my parents. It was a fun experience and my Mom and Dad are super excited about their new car. I am equally excited because I plan on borrowing it occasionally! Thanks guys! You were great!

Nancy Brady

Mar 19, 2016

My experience was wonderful. They are professional and work to get you the best deal. They are caring and respectful to their customers. I recommend them if you are wanting a new car.

Rochelle

Mar 15, 2016

Parkside Kia was so great to me. Darko Martinovic was so nice to me. He wasn't pushy and he was very patient as I took my time choosing the right car for me. I bought a wonderful Kia Soul and I love it!!! I recommend this dealership to anyone and everyone!

Kimberly

Mar 11, 2016

Wonderful experience, Matt, Gary and Brady were very courteous and professional. They were very friendly and accommodating. I would highly suggest if you are looking for a new or used vehicle to visit them.

Soul Sister

Mar 8, 2016

To begin, I was just interested in finding out what my van was worth and the price range of the Sorento when I signed up for info. I was rather surprised when I got a call on a Saturday morning from Matt Warner who gave me some pertinent info, options, and an invite to stop by. On Sunday afternoon, I dropped by to take a look mainly out of curiosity and to sort out whether I even would want that car. Matt wasn't in, but Jarred Henson stepped up and showed me the Sorento, Sportage, and Soul with an amazing amount of info which was direct and to the point since I didn't have much time. He noted my preferences and suggested options. On Monday I get a call with the news that they have brought up and prepped the Sportage I'd liked, so I decided to see if a test drive would be worth the trip. Matt had the patience of Job as he let me test drive the Sportage and the Soul. After I'd finished the drives, I really wasn't going to buy either one because they didn't have the seats I wanted, but Matt finds a Soul that has leather seats which we discovered were perfect for my back and neck. Unfortunately that car had all the bells and whistles which were above my budget, so I figured I would soon be on my way home. But he finds 3 cars with the seats at a lower price, they give me a trade-in and discounts. Gary Beeler gives me several options on the payment amounts and brings in a lease exactly in my price range. Well, I drove home in the Soul, and while it wasn't in my favorite color, I really like the color I got, and now a week later, I LOVE, LOVE, LOVE the Soul I got. The thing I like best is that all these guys work together as a team to get you in the right car without beating you to death. Many dealerships I just drive right past because of intense pressure to buy something even if it's not what I really want. But I really appreciated the time, effort, and understanding extended to my being a happy customer. Thanks to all from a Very Happy Soul!

Heart and Soul

Mar 8, 2016

After my online inquiry regarding pricing for the Sorento, I received a very prompt and informative call from Matt Warner who gave me several options of cars, prices, financing, and an invitation to drop by which is unusual in a phone call. I don't have time to run around looking for info. So I drop by for a quick check of the Sorento, Sportage, and Soul...Matt wasn't in and Jarred Henson shows me around and shares great, honest info about each car. I was able to narrow my choice to the Sportage or Soul. Next day, I get a followup call letting me know they had cleaned and brought up the Sportage I had liked. Dropped by for a test drive, and Matt spent a great deal of time testing out the two cars, narrowing my choices, judging prices in my target range, finding THE car, and making the price manageable. I mean the man is PATIENT! No pressure! Helpful! To be totally honest, I never expected to find the car I wanted in the price range I needed. The perfect car pops up a bit too high, then the F&I Team kicks in to make it happen. Gary Beeler explains all my money options, and while I'm finishing the paperwork, the service team shines and cleans the car so I can drive out in a brand new Soul...really love it!These guys use Teamwork in the RIGHT way...getting the customer in the right car without chasing you down in the parking lot. I drive right past dealerships like that. This team does it the right way!

GaryH

Mar 1, 2016

My wife and I were treated very honestly and fairly with no pressure to upgrade or add accessories or trim lines, etc. We arrived at a rock bottom price and no attempts were made to add "fees' at the closing as we have seen at other dealerships. Follow-up calls from management and sales with assurances of help on any problem are appreciated by us.

CarrollFamily4

Feb 29, 2016

We came into Kia not sure if trading our car was even possible. Robbi went out of her way to make sure we got a car that we were happy with, but also fit in our budget. She was not pushy and made us extremely comfortable. The stress we were previously going through suddenly went away when we started working with her. We are beyond thankful for her and the finance manager, Gary, for going out of their way for us. We were able to walk away with a brand new Kia Sportage and are very happy!!

cw childress

Feb 29, 2016

Matt Warner and the Parkside team went above and beyond helping my wife and I deciding on leadsing our neww vehicle! We look forward to working with you guys more in the future.

The Kraken

Feb 29, 2016

Robbi did an excellent job getting us into the vehicle we could afford without all the unnecessary trim packages that seem to come on all of them. She searched high and low for the right one. My 2016 Kia Sorento is perfect for my needs. Didn't pay a thing for anything extra. Robbi was very patient as I told her I hated to come to dealerships. She was going to let me test drive everyone of the vehicles on the lot until I was satisfied if thats what it took. Fortunately, they had what I wanted and we struck a great deal that I felt happy with. All of the staff are very friendly and say hello each time I came in. They hold the door, they point you to the coffee, they treat you like royalty when you walk in. Thats the way a customer needs to be treated when they plan on spending 20-50K for a vehicle these days. Nice clean, well lit facility. Very clean service department. My car was detailed, gassed up and placed in a separate bay all ready to go. Truly a wonderful experience.

Amrhodes94

Feb 28, 2016

I bought a 2016 Kia Forte and absolutely am inlove with it. I would like to thank Robbi Denton and jamie cole for selling me such an amazing vehicle.

sadlersoul

Feb 27, 2016

My husband and I purchased a 2016 Kia Soul from Parkside Kia and we absolutely love it! We want to thank Justin Garza & Chris Bulford. Justin Garza was our salesman and he was very professional & respectful. He was also very helpful with our needs. Chris Bluford helped us get familiarized with the car, he was very knowledgeable. Thank you both again for a awesone experience.We highly recommend Parkside Kia-Awesome people.Awesome car. Awesome dealership. Thomas & Deeann Sadler

Robin16

Feb 26, 2016

This was outstanding experience. Contacted day before by email inquiry, car was waiting for us when we arrived. From test drive to driving away with my new car no hassle, no fuss. First time ever at any dealership I have dealt with in the past. I will defiantly refer the dealership to others.

Hikerdogs101

Feb 25, 2016

I would like to thank personally Matt Warner, for all your hard work,he stuck with me thru all of it, Great work Park side Kia.

Jmc13dolfan

Feb 23, 2016

From start to finish my experience at Parkside Kia was excellent. Robbie Denton guided me through my purchase every step of the way!Best experience ever!

Mary F

Feb 21, 2016

Great Experience!! Our sales person was very helpful

Miss Skittles

Feb 21, 2016

Matt was wonderful. He met our every need and ask all the right questions. Matt let us ask questions and done the best for us by looking out for our needs. Great place, customer service to buy a new car. Thanks to all.

DebCowell

Feb 12, 2016

What a great car buying experience! I went into Parkside on a day that they were very busy and was greeted promptly. They did everything possible to find a salesperson for me right away. Sallense was super friendly and down to earth and I felt no pressure from him. My credit is less than stellar but they got me super close to the payment I wanted. The car is great and I love it. After all was done I was called back by Gary in finance who told me that not only did he get me a much lower rate and payment but he got 6 months knocked off my loan, a 5 year maintenance plan and gap insurance included. Mia at the front desk was friendly and welcoming as well. What a great team!! I can't say enough about what a great, professional, experience I had. Thank you all so much!

TLHavlik

Feb 11, 2016

I appreciate Parkside Kia and their approach to car buying. They took the time before my visit to find out what I wanted and needed in a new vehicle, and they had the perfect Sorento sitting there waiting on me when I pulled in. Robbie is very knowledgeable on the Kia line, which allowed her to answer all of my questions immediately.

aura neri

Feb 9, 2016

We had the opportunity to meet the best sale man:Ron Yelen, his is excellent, he explained everything in the simple and best way, I really so happy did buy my new car with him, I will recommend with all my family and friends .I got the best price and the extended warranty, everyone was nice in this place.

C.Dish

Feb 9, 2016

I cannot begin to express how pleased I am with Parkside KIA!! Matt Warner, Dave Sutton and Gary were professional, caring and went above and beyond my expectations..

ashleydunf

Feb 6, 2016

I had been in the market of looking at cars at a few different dealerships for a month or so. I randomly decided to give Parkside Kia a try after having a very bad experience at a different dealer that almost turned me away from looking for a while (it left that bad of a taste in my mouth). From the beginning I was met with nothing but friendly faces and positive vibes. Jarred Henson was the sales man and he honestly acted more like a friend than a guy relying on this sale. We talked about what I was looking for and he found a few different cars that were perfect for me. Hes worked in service and detailing before which I felt was a bonus as he was extremely knowledgeable about each car I tried. He was able to tell me a lot about each one including fun little tidbits about each company or make. The manager, Alex, was also extremely friendly and not pressuring at all, it made me feel super comfortable in a usually very stressful car buying decision. After that first visit I knew I wanted to continue working with this dealer and Ive had nothing but positive experiences each time I went back. I just signed my paperwork and Im leaving with a great car! Im even taking a friend to go see them next week!

great experience

Feb 4, 2016

I had brought my mother in law into the dealership to assist her with looking and buying a car. We had the awesome pleasure of having Robbi Christmas as our saleswoman. She was probably the most patient and knowledgeable sales person that I have ever dealt with. I highly suggest this dealership and especially Robbi Christmas. She was great!!

Yoaker

Feb 3, 2016

I was looking for a specific car and Robbi Denton found the one I wanted and I drove it home. Very simple process and VERY helpful.

Frank & Amanda

Jan 31, 2016

My wife and I were out looking to see if we could get a good deal on a new KIA Sorento. The team at Parkside KIA worked hard to not only work a deal with payments we could live with, but also to find us the Sorento that had the bells and whistles we wanted. They were all very friendly and helpful; even though we had them pull more than one for us to look at. If you're looking to buy a new KIA; we recommend Parkside KIA!

Anne

Jan 30, 2016

I had a positive experience from the first day I walked in the doors until I drove my new car off the lot. Robbi was very professional in sales. I would wholeheartedly recommend Parkside Kia.

Hackney12

Jan 27, 2016

Robbie Denton is amazing and got me into the car I wanted. I have never had a better experience. I have never seen people at a dealership be so welcoming and truly want to help their customers like they do at Parkside KIA!!!! Thank you to everyone who helped me at Parkside KIA!

Josh_18_2011

Jan 26, 2016

I had a wonderful experience with Parkside Kia. I got an amazing car for an awesome price. I worked with Robbi Denton, Dave Sutton, and Jarred Henson; They made my car buying experience easy and stress free, and I left feeling like family. My auto purchases will remain loyal to them for years to come. Thank you for being so good to us, Parkside Kia!

Hannah

Jan 22, 2016

Todd Bain was a great guy to work with! Todd worked hard to make trading my 2012 Soul for a new 2016 Soul possible! Todd seemed like a great family man that is putting food on the table for his family while not pressuring others! Great experience!

BMcClure

Jan 20, 2016

Dave Sutton, Robbie Denton & Gary Beeler made this care buying experience EXCELLENT, they set up an appointment for me to meet with Robbie and she already had the car picked out that she thought I would love. The whole buying experience was perfect and Robbie made us feel welcomed and at ease during the whole process. I will HIGHLY recommend Parkside Kia to everyone looking to purchase a vehicle

NewKiaOwner

Jan 19, 2016

I have always owned a Nissan. This is the first year I wanted to go with something new. I did a lot of research on the Kia Sorento and decided to give it a shot. Jarred Henson was such a big help and seemed to have an answer for all of the questions I had. I recommend letting him help you with your next purchase!! I hope to enjoy this Sorento for many years to come!

Lawrence from eastern Tennessee

Jan 17, 2016

The first thing that I noticed. The people were very attentive, polite and courteous. We had Ron Yelen as a sales person. He had a great personality along with being very helpful without being pushy toward purchasing. We purchased two cars from him on January 16. The people that authorized the sale price were Alex on the first car and Brady on the second car. I have never felt so comfortable in a dealership. I felt like I received a very fair price for the purchases. This was my first opportunity to look at the KIA automobile. I was very impressed in the quality, safety features, fit and trim on these cars, plus the fact the price is much less that others of the same caliber. The other feature is the long warranty on the automobiles, much longer than the other brands.

ParkKia Satisfied Customer

Jan 17, 2016

I worked with Todd Bain in Sales (assisted by Dave Sutton) and experienced one of the most pressure free automobile purchases ever. They were prompt, honest, and worked in every way possible with my wife and I to make it possible to purchase the exact car my wife wanted. They are all very professional and help to make sure the transaction process is not drawn out for hours. I highly recommend Parkside Kia.

Henry Rotters

Jan 16, 2016

A really great buying experience. Jarred Henson was terrific. Very knowledgable, extremely courteous. Dave Sutton went above and beyond to help make the deal I could afford. Everyone most courteous. Service dept is excellent and willing to work with you. Bought a 2016 KIA Sorento. My second vehicle purchased from them.Highly recommend. See Jarred Henson for assistance in purchasing your next vehicle.

reedclan

Jan 16, 2016

Awesome staff! Made buying my Soul a fun experience instead of a giant pain like every other dealership I have been to. From the top management through to sales and financing, everyone was great!

Johnny

Jan 11, 2016

Impressive service and excellent product. Great value for the cost. Sales rep very knowledgeable and helpful and the entire process was very positive and enjoyable.

caltrishnjim

Dec 31, 2015

Todd Bain (Sales) & Russ Bebb (Finance) were very professional and very understanding. We have never had such a positive car-buying experience. Todd listened and did not try to rush us into purchasing something that we did not want. We recommend Parkside Kia to anyone looking to purchase a new vehicle. Ask for Todd. Russ was very informative, patient and understanding. Thank you Parkside Kia, we love our new Sportage.

1happycustomer

Dec 22, 2015

Can't say enough about Todd Bain (Sales) and Gary Beeler (finance) not only did they take the time to truly understand our needs ,they also understood we had a budget that we couldn't go over. Absolutely NO pressures Truly Proffesional and got the car under budget . AMAZING! Can't say enough about these Guys!

barwickma

Dec 22, 2015

I must say that this dealership is beyond exceptional! Their service is excellent & their staff is extremely friendly & helpful. 5 stars all around! Thank you to Donita, Matt Warner, & Alex for everything...it was a pleasure working with all of you! You guys truly do feel like family. I would most certainly continue to go to them for service & would absolutely buy from them again!

cargirl,814

Dec 19, 2015

Recommend dealing through jared henson. He was a nice guy to work with. Our deal worked out incredible. But when we brought my mamaw back they were a little tough to deal with. One Guy wasn't completely honest with us. The deal worked out fine though.

S & J Denton

Dec 11, 2015

Ron and Sarah made our car buying experience a positive one. They are not pushy and salesy. They are there every steps of the way to talk to us about the details of the car and even after 4 days of going back and forther between 2-3 dealerships, they never showed signs of impatience. They were very helpful in the test drives and a great liason between finance and their managers. We absolutely recommend this dealership and especially Ron and Sarah.

RobertP

Dec 9, 2015

Wasn't sure what to expect going here. I know sales people can be pushy and only care about making money, but I needed a car, so I had to go somewhere. My wife and I went to purchase my first car ever and so we needed a decent car with a good deal. Not only was the car that we purchased marked down by a $1000+ but it also had good mileage for the price, carfax and I got to test drive it for the day! Yes I said that correctly, the day! I thought that was pretty awesome. We worked with Robbi Denton and Ron Yelen and they both made our experience very memorable. They were both friendly, genuine and very helpful, even got us an extra 500 bucks off on top of what was already taken off. Robbi even called us a few days after to see how the car was working out! Couldn't believe she actually did that. Wherever I go I pay attention and look for great customer service and I certainly found it here. Hence the review. 5 stars all-round.

Debbie G

Dec 6, 2015

Sarah was a great salesperson. This is the 2nd vehicle we have bought from her. Would highly recommend her to our family and friends- Professional service. Thank you Sarah for your fabulous service!

Angloamerican

Nov 28, 2015

My whole experience at Parkside KIA was excellent.Justin Followed Up my initial enquiry within seconds!!I came prepared with a package I was looking for, and Robbi Denton greeted me and looked after my needs, including a test drive.The vehicle I was looking for was available in the specifications I wanted.Brady was a pleasure to meet and worked out a very satisfactory packaged.This was meant to be one of three dealers I intended to get a Quote from, including Rusty Wallace, who have looked after me very well over the years, but I liked the whole team spirit that prevails in this dealership, not forgetting Russ Bebb's inclusion in this.Thank you all very much!

Kristenc09

Nov 24, 2015

Thank you to Kia Parkside and Matt Warner for making my car buying experience great! So glad I came to you guys! Thanks again! -Kristen

Tutt12

Nov 24, 2015

Justin was amazing. He got me in the car I want and was willing to work to get me the payment I needed! I would defiantly do it again!

DDrumpal

Nov 20, 2015

Parkside Kia in Knoxville provided an excellent & seamless environment/experience when purchasing our new 2016 Sorento. Our salesperson, Ron Yelen, was excellent and guided us through the process efficiently and in a very professional manner. Very Pleased!

Jake Ealy

Nov 20, 2015

Just a quick note-- my wife and I came in and Freddy Grubbs greeted us and we were off on the smoothest car buying experience I have ever had!! Freddy was professional, courteous, and did a fantastic job on delivery of our new 15 Optima!! Would recommend to all my experience at Parkside Kia.

Madison Sietsema

Nov 20, 2015

Sarah was great help in finding us a better car to fit our needs!

PatrickG

Nov 20, 2015

This is my favorite place to get my Kia oil changes and tire rotation. Everyone is courteous and professional. I have owned my KIA Soul for 8 months now and still love it. On today's visit, the mechanics found a nail in the sidewall of my tire. This saved me from a potential blow out on the road. I am very grateful. Thank you!

November22

Nov 20, 2015

I bought a fantastic Kia Sorento with everything I could want or need for a more than a fair price. With the help of Matt Warner is was an easy process. After a decision was made he went out of his way to explain everything about my new vehicle and I drove away without any doubt I chose the right car and the right dealership. Knowing I have a go to, dependable person if I have any questions or issues is GOLDEN. Thanks to all at Parkside

peggy

Nov 20, 2015

Our experience at the Kia dealership was outstanding. Matt our salesman was friendly , knowledgeable, helpful and a pleasure to work with. In fact everyone was courteous and friendly. We willdefinitely recommend this dealership and Matt to all our friends. They made purchasing a vehicle easy.

Denice Marlow

Nov 5, 2015

Wonderful customer service ! Best buying experience I have ever had ! Jarred Henson was awesome .. Knowledgable ! Patient ! He knows a lot about this brand !! No pressure at all :-)

Suzy

Nov 5, 2015

I bought my car due to the kindness, patience & interest of Justin. He never gave up getting me the deal i wanted. This kindness continued after i bought the car. He was always willing to answer my MANY questions & work with me for my best interest. Also Russ Bebb made the experience even better. He was very detailed with all information & very nice. I liked the way financing was discussed in a private, separate manner.

ddrumpac

Nov 4, 2015

Leaving our Subie Outback in Parkside's parking lot this past weekend was made much easier by the Parkside team, especially Ron Yelen. We felt comfortable from the beginning when we "were just looking" a few weeks earlier. Ron was very professional and never pressured us to do anything we weren't ready to do, and was there with all the answers when we were ready. Ultimately, we returned and traded in our Outback and have been very pleased with the transaction. Kudos to Ron and all the Parkside Kia staff. Keep up the good work.

BHunt

Nov 2, 2015

My experience with Sara and Ron was fantastic. They got me into a vehicle that was in my price range, while not sacrificing quality of the vehicle. I would come back again! Everyone I interacted with was friendly, personable, and smiling!!

Sharon P

Nov 2, 2015

Ron & Gary were wonderful. they found the car we wanted and at the price we wanted. Excellent service.

Billy Bell

Oct 31, 2015

Big thank you to Ron Yelen for his help in the purchase of my 2015 Soul. Also for his help in setting up my phone (Im 68 years old and dont understand all these things).

Chicago 37934

Oct 31, 2015

No words can express the appreciation and gratitude I have toward Parkside Kia. I had experienced nothing but disappointment trying to find a reliable and affordable car after being laid off my job of 17 years. Mr Shannon Bolling not only showed me a car that was my dream car but Mr Russell Bebb provided the most affordable loan that fit my budget. The customer service at Parkside Kia that these 2 Gentlemen showed me had not been shown to me anywhere else! To that I say Good Job Parkside Kia!!! And God Bless guys like Shannon and Russell who make this dealership a great Kia dealership. I will not buy anywhere else!!!

Jen

Oct 27, 2015

My sales person helped make buying a new car a breath of fresh air on a cold rainy day! Car is beautiful and paperwork minimal... and price is right!

Moe

Oct 26, 2015

My Forte was the first brand new vehicle that I've ever purchased, I was a bit nervous and not sure what to expect or avoid. Ron Yelen made sure that all my questions were answered quickly and correctly, maintained excellent communication, and wasn't pushy in the least bit. Been almost 3 months since the purchase and I'm still extremely satisfied. Happy customer right here!

Sandy

Oct 23, 2015

My buying experience was more pleasant than my last car purchase and Parkside Kia made it simple. Very satisfied...

HappyKiaOwner

Oct 22, 2015

By far the best car buying experience I have had. Ron Yelen was very helpful and knowledgeable in showing me the vehicles that met my needs. He was not overbearing or pushy like some sales associates can be. The financing department was great also. Worked diligently with me to get my payments where I wanted them. Parkside Kia will definitely be at the top of my list for future purchases!!!

JT

Oct 22, 2015

Our experience at Parkside Kia was the absolute best we've ever had purchasing a new car. Our salesman Ron Yelen was extremely professional and knowledgeable. We never felt pressured into buying a car. We took our time and are very happy with our new Kia Sorento. The staff at Kia made buying a new car easy. Our first service appointment was quick and simple. We have recommended the Kia Sorento and this dealership to our family and friends.

Soul Man

Oct 22, 2015

Service Advisor Jordan Coleman has been very professional, effecient and personable while working with me. The part for my heating and cooling system was quickly ordered and received. Jordan Coleman was very prompt in notifying me when the part was available and great in helping me in setting a repair appointment which worked with my schedule. I would convey to the company that as a customer, I view him as a valuable asset.

Bob Ballard

Oct 2, 2015

I wasn't sure I wanted to buy a vehicle. But Austin was so easy to deal with and the deal was so exceptional I couldn't pass it up. The dealership was newly built and pristine, and everyone I dealt with was competent and professional.

JesycaSno

Sep 29, 2015

I GIVE 5 STARS simply because these guys realize we are real people with realistic goals for payments. Got us in the car we wanted for the price we wanted without playing the ...welll... nobody else has this to offer or the ... nobody else will pay what we will for your trade in. Thank you for an easy, pleasant and quick First New car ever expierence. Thank you Ron and Russ!

Debo

Sep 21, 2015

I had a great experience working with the people of Ted Russell Kia, Robbie my sales lady was amazing and went far above expectations of a sales rep. All the people I worked with were friendly and helpful answering any questions I might have had, and I had quite a few. After visiting other Kia dealers in the area I came back to Ted Russell because of the people that work for them.

jneub60

Sep 21, 2015

I went into this dealership ready for a fight. I had not bought a new car in several years so I had done my homework. I knew what the car should cost and I was ready to walk if they wouldn't deal. But they made me an incredible deal with really no reason to haggle. I got a fantastic deal and my salesperson, Robbi Christmas was amazingly helpful.

Allen Harkleroad

Sep 20, 2015

Mark and the team are great people to deal with! I usually don't look forward to buying a new car, (and I think most people can relate to that!) but this was a pleasant, easy, no pressure experience. Mark made sure I found the car I was looking for. Gary made the paperwork hassle free. And Victor helped make sure that I understood all the features of the new Sorento before I left. If you choose to do business here, I'm confident that you will not be disappointed!

Ethnenid

Sep 19, 2015

Very great group up there that work to make your buying experience awesome. Mark Hess was wonderful with helping me get the right car and financed with management even though I have horrible credit. This is my second experience with them and I will definitely be back for my next car.

rdk3568

Sep 15, 2015

I am thankful for kindness of Robbie Christmas and her manager in an unexpected purchase of a used car at Ted Russell Kia. We found ourselves torn to let go of our long time van full of memories which was in need of significant repairs. They walked with us step by step and did everything they could to help us. Thank you for caring, not just about a car, but a family.

juandasportage

Sep 11, 2015

AUSTIN APON WAS OUR SALES REP. HE MET US. AUSTIN ASKED WHAT MY WIFE AND I WANTED TO LOOK AT. WE DISCRIBED THE NEED FOR A NEW CAR. A CAR WE COULD EASILY GET IN AND OUT OF. AUSTIN SHOWED US THE SPORTAGE AND THE SONATA. AUSTINE EXPLAINED IN DETAIL THE FEATURES, OPTIONS, SAFETY, AND WARRENTY. HE DID NOT PRESSURE US TO "BUY NOW". AUSTIN INVITED US TO CONTINUE TO LOOK AT OTHER MANUFACTURERS TO COMPARE FEELING CONFIDENT WE WOULD SEE THE VALUE IN THE SPORTAGE. AFTER OVER A MONTH, WE CHOSE THE SPORTAGE. AUSTIN HELPED US SELECT THE VECHICLE, COLOR ECT. I NEVER FELT PRESSURED . HE GUIDED US COMPLETELY THROUGH THE PURCHASE PROCESS.

Stephani1026

Sep 9, 2015

When we first arrived everyone was super nice and helpful. He found the car i was looking for with no problems and was very helpful and the gentlemen at financing was super nice and got us in quickly to take care of all our paperwork. and the gentleman showing us around the dealership and helping us with all the stuff inside and outside the car was helpful and made sure we were okay with everything before we left the lot. It was the best experience that i have ever experienced at any car lot i have ever dealt with.

kia

Sep 6, 2015

I would not hesitate to send someone up their be cause I know they will get good service. and the team up their will help them as much as they can

Zray

Aug 24, 2015

The experience was great!! NO pressure and very honest!! This is where you can show up and expect to get what you where told. I am grateful for the deal and the help we received to purchase our new car.

molly911

Aug 19, 2015

Robbie Christmas was very knowledgeable about all the cars on the lot..that along with her friendly attitude will keep me coming back when it's time to buy another car..

Rckwd4

Aug 16, 2015

Absolutely my best experience ever of my life in buying a car. Everyone worked for me, with total awesomness! I shall recommend all of my friends.

jdance49

Aug 11, 2015

In the past, trading cars has always been an experience that I personally would rather avoid. The experience that I had at Ted Russell Kia has totally changed my mind. Matt Warner and Gary Beeler were exceptionally great to work with. At no time did either of these two individuals make me feel any pressure to buy. They were very knowledgeable of the product and the financing. It was quick , it was smooth and they were very considerate of my time schedule. When the time comes for me to trade again, you can rest assured that it will be with Ted Russell Kia and hopefully with these two individuals again.

kg

Aug 10, 2015

The salesman, Matt, was very knowledgeable and fun to work with. He knows how to make the process as smooth as possible. My experience exceeded my expectations.

Bethb86

Aug 6, 2015

From the beginning when I applied online Matt was great, his partner Mark was who we met with when we got there, he was down to earth, knew what we were looking for and did his best to do that for us ! I would definitely recommend the guys at Ted Russell Kia. We never once felt pressured at all!

dvid&louise

Jul 30, 2015

Our experience with Ted Russell KIA exceeded our expectations! Robbie was very knowledgeable and courteous. We were even called 2 days later after purchase with a lower finance rate! We had looked at other dealerships that same day and our experience with Robbie and your entire staff sealed the deal! We would and have recommended your dealership to family and friends. We also notice, while there, the repeat customers you have returning to purchase other Kia's from you. In our opinion, that speaks of your customer's satisifaction! Excellent all around experience!!

Lovemykia

Jul 28, 2015

Excellent sales experience. I will be recessing ted Russell Kia to my friends and family. Matt was very knowledgable and patient while we made our decision and explained everything in detail. This is how car buying should be.

dghyde

Jul 22, 2015

Matt Warner was our sales person and I would highly recommend him to my family and friends who are looking for vehicles. He was patient and highly knowledgeable of the Kia brand. Thank you again for a fantastic buying experience.

Kelly

Jul 22, 2015

Very Curtious and didn't take me all day to get everything done. Wonderful experience! I would recommend this dealership to my family and friends!

godsgrace49

Jul 20, 2015

We did not make an appointment to test drive on our first visit nor did we call Matt and tell him we were still interested and coming back on the second visit. He was busy with other clients on both visits and yet he did his upmost to accommodate us from finding other sales people to help us and even the General Sales Manager at one point. But he always stopped by during our visit and checked in to make we were well taken care of. I love that everyone of these people worked as a team and never once acted like it was - "not my job"!" Good leadership!

Johnathan 423

Jul 2, 2015

I purchased a used Kia optima from Ted russell kia. The salesman in work with Russell Goble was very knowledgeable about the kia brand. I felt like a friend after 10 minutes with him. Also dealt with Russia Bebb in finance which helped me make the best decision. What a great facility and friendly sales team. I almost look forward to buying a car again. My only complaint is that the dealership warmer inside than any other dealership I have ever been to. The complimentary water is great, would be a little better if the water was not warm. But if that's the only problems I found... I will take the bad for all the good I experienced.

dontneed

Jun 29, 2015

Ted Russell staff had to put up with a lot when they dealt with my family. We had a lot of things we required and wanted out of our new purchase. Robbie Christmas was an outstanding salesperson. I would recommend her to anyone! The guy who did our financing was also exceptional. I believe his name was Martin. This is my second purchase with Ted Russell, and if I make another purchase I will use them again! We left a happy person!

Bahbah4

Jun 25, 2015

Everyone was super helpful and I am a second time customer. Mark Hess and Victor took special care to make sure I got what I wanted and knew how to use the updated equipment

banjomusic

Jun 25, 2015

This is the way car buying should be. Our salesperson Matt was patient and explained our options throughly. Victor was excellant with his explanation of the features to our new car. I couldnt be happier. Thank you all for a fantastic buying experience.

Vanna's guy

Jun 25, 2015

Our experience at Ted Russel Kia was quite positive. We spoke with three sales persons over three visits, and each person was courteous and professional. Each sales person also offered thorough information regarding the products they sell. We learned quite a lot. The sales department was willing to work with us on a final price for an excellent vehicle. We came in at a very acceptable NADA value. As this is our first Kia vehicle, it is now time for the vehicle to make us proud. If the vehicle is as dependable as we hear, we will be back again.

Leaval

Jun 12, 2015

Robbi is the bomb as far as car sales personnel go! She was quick with service, answers, and she was very honest in her dealing with me. Ted Russell gave me a wonderful trade on my 2011 Kia, and I now am the happy driver of a 2014 Kia Sportage. Love it!! Thanks Robbi and the TR team.

kgdisney

Jun 10, 2015

Everyone was friendly and welcoming. Made my experience enjoyable. Very knowledgeable about their products. I would recommend Ted Russell KiA to everyone. Gene and Robbie were very helpful in my buying experience

author01

Jun 9, 2015

Matt and Dave were very helpful and friendly. I will come back. The finance guy was also friendly and helpful but I have forgotten his name. Sorry about that.

Big Brewer

Jun 9, 2015

Best car buying experience I've ever had. Awesome staff. In and out in less than an hour. Done a lot of the deal over emails. Got there checked the car out drove it signed the papers and left. Awesome.

dhuskey

Jun 4, 2015

The sales staff was very friendly, especially assisting in keeping my 3 year old happy, while we made the deal. Both sales staff that assisted us were very knowledgeable with the vehicles and answered my questions. The entire purchasing process was smooth and the staff made ever effort to speed it along since we started late in the day with a restless toddler.

Macman

Jun 2, 2015

I was in the market for a mid-size SUV and looked at Lexus, Nissan and several others. Then I arrived at the Kia dealership and talked with Matt Howerton. No pressure, friendly, and knowledgeable about the various trim levels for the 2016 Sorento. We looked at most of them on the lot and I drove several. Truly a comfortable, non confrontational experience and everyone in the dealership was very helpful and friendly (Sarah was very helpful also). Worked out the lease the next day and when I met with Gary it took about 10 minutes to complete the paperwork. I picked the car up the next day, spotless and with a full tank of gas, and had a great review of the car before heading on my way. Kia has a great product now, and when was the last time you had fun buying a car at a dealership! Do yourself a favor and give Matt a call.

tammer3535

Jun 2, 2015

Perfect 10 everyone was so nice and helpfu,l they did everything they could to help me an make me feel at ease. I have in the past recommended kia to friends and family and will continue to in the future. I wanted a blue kia sportage and that's exactly what I took home so I am very happy

redman4

May 31, 2015

The best experience that I have ever had in buying a car. Really appreciate everything that you did for me on Friday to make my purchase a success.. Thank you

spartanwolf

May 22, 2015

Cannot say enough good things about Robbi and the rest of the sales team. I first met Robbi when she was a service writer, and we have maintained contact since she joined the sales team. The last time I brought my Optima in for service, I spoke with her about purchasing a used pickup. Very soon she called and we looked at what was available, but none fit my criteria. I changed my price point to reflect reality, and asked her to keep a lookout for what I wanted. She did, and about a week later I became the happy owner of a used truck! The actual sale was painless and Robbi was delightful to deal with, as was the finance guy.

jamesrhoten44

May 21, 2015

From the minute we stepped foot on the lot we were treated with the utmost respect and kindness. Excellent customer service experience. We now have a fabulous new car that we love and we got a great trade-in value and really good financing.. We highly recommend Ted Russell Kia and Robbi Christmas.

brian phillips

May 17, 2015

Robbie Christmas was awesome! The whole Ted Russell team where very professional but not to the point where they were not friendly... It felt like being at a friends house everyone was so friendly... Robbie worked deligently to get the process going and Dave Sutton and Russ finished it up very professionally. I had to be at work at 4 pm and they expedited the process to accommodate my needs. I had bad experiences in the past with dealerships but this was far from that... Will recommend to all whom are looking to purchase a vehicle.

Dundoinitnow

May 15, 2015

My transaction with Ted Russell KIA was a pleasant experience. In fact, I ended up getting a new Soul. The time spent at the dealership lasted close to an hour. I usually spend several hours getting a car, So I was very surprised when yesterdays transaction went so smoothly. I want to thank Robbi and Gary for all there help. Linda Kroeger

TLovell

May 15, 2015

We had a great experience at Ted Russell Kia. The entire staff was friendly and was willing to work hard to get us the deal we wanted. Robbi Christmas was exceptional to deal with. I called a day ahead to set up the appointment and told her what we were looking for. Upon our arrival she met us at the front door and had a vehicle ready that matched excatly what i had told her we wanted to see. Her coustmer service was the best I've experienced.

geardhead

May 10, 2015

The saleswoman and staff we very helpful in the hunt for my wife a good dependable car. They listen to what we wanted price wise and the options we ask for and did not try to sell us something we would just settle for. To me that is what takes the hassle out of buying a car, just give me what I ask for. Robbi Christmas our saleswoman did just that and we thank her for it. Our next car buying endeavor will be at Ted Russell Kia.

Newcar2016

May 8, 2015

This was the easiest car purchase I have ever made. Robbie Christmas is the best sales person I have ever dealt with. She made buying a car a pleasure. I would recommend her to all my friends & family

one happy family

May 4, 2015

We were unsure what type of vehicle we wanted.(normally a dodge fan). We meet Robbi outside, very friendly, never once did we feel pressured into buying any vehicle.She really cared about our family. She wasn't just trying to get a paycheck. We took the Sedona out for a test drive and feel in love. So much room and comfortable. We went inside and starting with the numbers. The sale's manager (cant remember his name) and Russ (finance manager) went above and beyond helping us get to where we needed to be. After the paperwork was finished, Robbi took us to meet the parts dept, very friendly gentleman.

harrisl2

May 3, 2015

Had a great experience. Love my car, and the process wasn't bad. Only negative thing is being pressured by one of the sales man, but when the other salesman took over it was wonderful.

crabcake

May 2, 2015

I rated Ted Russell Kia 5 stars because they all deserve it. I just thought I wanted a Kia when I drove on the lot, but those guys, expecially Jason Taylor, made me feel right at home. This was the best car sales experience I have had in a very long time. I would recommend them in a heart beat. Dave Sutton was the sweetest Sales Manager ever. Phone calls to the dealership were alway pleasent.Thanks to everyone I dealt with (happy face).

akrohn4

Apr 26, 2015

Thank you! You guys were very nice and quick to help me. I would not hesitate to work with you again or come for other services.

Bgarman2

Apr 17, 2015

I gave this dealership an elexcent rating because I had a great time when buying my car. They were very helpful, informative and willing to work with us.

Fran

Apr 17, 2015

Came in to get car fixed and left with a new car! Great sales experience and I was very satisfied I got a great deal!

Kelli1421

Apr 14, 2015

Salesman was very patient and helpful. Finance was also extremely thorough and explained everything perfectly. Overall great experience. I would absolutely recommend this dealership to others.

Kristina

Apr 10, 2015

I would definitely go back to this dealer. I appreciated the customer service that Kevin Fisher gave to me family and the rest of the TR representatives were cordial as well. We were in and out in 2 hours with a new vehicle and everyone still had a smile on their face.

Dave M

Apr 9, 2015

My salesman, Trevor Wells, worked with me to arrive at a deal that I was comfortable with. He made every effort to explain each step in the purchase process to ensure we could come to an agreeable price For the Sorento. Trevor was knowledgeable on the vehicle's features that indicated he had spent time getting familiar with the newest Sorento. Would recommend him to anyone wanting to buy a Kia.

amy.sturgill

Mar 29, 2015

My husband and I had been looking for a Ford Edge for months. We had visited several dealerships before Ted Russell Kia and ended up mad and disappointed when leaving. I emailed Kevin at Ted Russell and was able to get a quick response. He answered all of my questions about the vehicle and the process in a very professional manner. Once arriving to Ted Russell Kia, Robbi Christmas introduced herself and told us that Kevin was busy with another customer and if we minded to work with her. She was FANTASTIC... she made the experience so much more than buying a car. She entertained my children and was helpful in every aspect of the purchase. She truly listed to us about the amount of money we wanted to spend and what we wanted out of the vehicle overall. My four year old hugged her probably five times while we were there. After we decided that we wanted the Edge the process did not take long at all and they did everything they could to make the process go by quickly for the sake of our children. I must say that we are very pleased with our purchase and the overall experience at Ted Russell Kia.

booger

Mar 28, 2015

Jeff is knowledgeable and knows how to deliver great customer service. He asks the right questions, gets the customer to talk, then matches the needs of the customer to the right product. There's no time wasted on being shown the wrong car. All the deals were presented in a transparent manner, I knew what I was getting, and I felt confident that I could trust Jeff to guide me through the process. Thank you.

Scotto

Mar 28, 2015

I have recently purchased a 2015 Kia Sorento from Ted Russell in Knoxville Tennessee. I became familiar with Ted Russel by using their service department to perform maintenance on my Ford. I found the service department to be experienced, efficient and reasonably priced. Terry Flummer and the Staff at Ted Russell did a great job while selling the 2015 Kia Sorento to me. Terry had the vehicle that I had requested and while we were on the test drive, I found him to be knowlagable about the vehicle, and I did not experience any high pressure sales tactics while talking to him. When we returned to the dealership, I got a great deal and purchased the Vehicle.

george

Mar 27, 2015

Terry and Dave met all expectations in making me a very satisfied customer!!!! It was a excellent experience dealing with them Monday 3-23-15. gn

ginny

Mar 26, 2015

I have already recommended Robbie Christmas to a co - worker! ! She made our experience Amazing! She and Victor Borrego were so knowledgeable and sweet. Robbie helped us make the right choice and made us feel welcome. Thank you !

PGreene

Mar 25, 2015

Kevin Fisher made this a really good experience. He stuck to the price he gave me and I feel like I got a pretty good deal. His manager was nice as well. I didn't feel like there were any games being played with me. The finance manager shot straight with me. All in all, it was an excellent experience all the way around.

DianeF

Mar 13, 2015

Dave and Robbi went above my expectations in making me a happy customer. I never dreamed I would be leaving in a new awesome car. Thanks you guys!

Me

Mar 9, 2015

Often times when you go to purchase a car the sales associates actually make the process uncomfortable, they can be pushy and at times seem short tempered even hateful. It seems like you're being forced into something at times. Definitely NOT the case here. My sales associate Matt Warner is awesome! (Awesome sauce as they say these days lol)Matt was very knowledgable about the things I asked about. Matt also took the time to really listen to me and understand exactly what I was wanting. I felt very at ease and comfortable when asking Matt questions and truly felt I wasn't being lied to. Out of the cars I've purchased in my life this is most definitely the BEST EXPERIENCE!!The associates I dealt with were amazingly friendly and made me feel at ease, like I was talking to a family member without the arguments though lol. Seriously though it did feel more like talking to a close friend. A very enjoyable experience.I am terrible with remembering names but I want to mention the sales manager Dave and Victor who went over the car specifics with me. These two guys also made the process very easy and enjoyable. I couldn't be more happier with my experience. There is always room for some constructive criticism and all I can say on that is, while passing other employees that aren't working with a particular customer they could and should be more friendly. It seems as if once they find out you're working with someone then BOOM that's it. Even if you're not a particular persons customer I feel that they still should be just as welcoming and express the same attitudes my sales team did. For example, I pass a different sales associate and rather than just a quick hello and avoiding eye contact, go ahead and go the extra mile. Say things like I'm glad you're here, thank you for coming in etc. make everyone feel welcome whether they are your customer or not. I'm not saying that other associates weren't friendly in any way. I'm just saying make them feel welcome as well. Treat everyone like their your customer. They may send a friend or relative in to purchase and that person may wind up being your customer.In summary Ted Russell Kia ROCKS the competition in my book. No need to go anywhere else.Thanks to everyone to helped in the purchase of my 2015 Kia Sorento and thank you again Matt, Dave and Victor other sales teams need to take a lesson from you guys. Thanks again.

Dolynn

Feb 25, 2015

Thanks for everything. No pressure experience and love my new car. First car with a sunroof! Loving that and love all the bells and whistles. Thanks.

BIGBR1979

Feb 15, 2015

When I pulled on the lot for the first time I was in a bad mood. I had only been to one other dealer and was already frustrated. My sons and I had just got out of our truck and here comes a salesman. I though wow here we go again, my feet have just hit the ground and here comes the vultures. That is how my car buying experiences have always been. This time it wasn't. The salesman's name was Aaron Wright. He walked over, said hi I'm Aaron, let me know if I can help you. I was shocked that I didn't get the same old car salesman bologna like we've got some great deals today on our brand new super rockets with triple shift side pocket engines and look how good our prices are now let's go sign some papers. He just let me know he was available if I had any questions. It put me at ease and I told him what we were looking for. Aaron showed us a 2014 Sorrento first. For some reason it just wasn't a hit with me. He asked if I would be interested in seeing a 2016. We walked over to it and it was great. He went with us on a test ride and talked about music and life. Again, no fancy car salesman talk. He was very knowledgeable and answered all of my questions but, you guessed it, with no car sales pushyness. When we got back to the lot he asked if I'd like to see some other features of the Sorrento. Again, he asked, he didn't push. Now I guess I may be different than most people and maybe a dealership would want their salesman to be more aggressive but I can tell you for sure that I would have drove off and not bought from Ted Russell if Aaron was a "typical" salesman. I generally know what vehicle I want, I'm simply shopping for the right salesman. I'm very pleased to have found a salesman that met my needs over his desire to sale a car. This is my first KIA and so far I am completely sold on them. All of the staff that I dealt with at Ted Russell was great and I look forward to seeing them in the future. They have my vote for best dealer ever. Thanks, Brian Ray.

copeclay

Feb 9, 2015

Loved Aaron, our sales rep. He was so kind and not pushy. Truly listened to what we wanted and tried his best to accommodate us. We are loving our Kia Sorrento. A luxury look and feel for a not so luxury price!

NK

Feb 4, 2015

Grateful for the service that Matt gave me.Matt understood what I wanted, helped and was not pushy unlike the other dealers I had visited. I know where I will be coming back when it is time to buy another car.

Melissaglo

Feb 3, 2015

I love my car and Matt Warner was a pleasure to deal with! When every other dealership told me no they got it done! I will buy another car from there again!

ejyoumans

Jan 18, 2015

This is the second time my wife and I have purchased a vehicle from Ted Russell Kia. We have been very satisfied with the way we've be treated. I really appreciate everything they've done for us, specifically Dave Sutton. He has gone above and beyond to make sure we get the deal that best suits us. I will definitely be returning to do business here..

jimc

Jan 7, 2015

We enjoyed the experience very much! Everyone we met at your facility was very polite. We will recommend this dealership to anyone we know. Thanks!

Arkw3

Dec 29, 2014

I was impressed by the attention and willingness to suggest available options to my initial thoughts about buying a basic Sorrento. I ultimately bought a Sportage with a wide range of options I had decided to forego. Every person I had contact with during the process was well trained and thorough in explaining the "nuts and bolts" of the cars I test drove and pointed out the differences in each car.Finance department and sales manager were extremely helpful in closing the purchase. The sales person Dave Sutton was patient and determined from start to finish.If service is as friendly and provides quality service on a time efficient basis, I will continue to use this dealership throughout the time I own the suv.

Edith Reeves

Dec 7, 2014

After dealing with sales people who were insincere and over eager to sell what I didn't need, Dave knocked it out of the park! There was no pressure & patience for fifty million questions was exemplary! He asked me questions to find out what I really needed to walk away complete happy and he helped me find the perfect vehicle to fulfill me wish list at a price I could feel comfortable with. I highly recommend this experience!!

joedrey

Dec 3, 2014

I would like to start out saying that Matt Warner is a very positive, up beat sales rep. He addressed all of our questions to the best of his knowledge and if there was something he was not sure about, he got right back with us. When test driving the car, he answered all of our questions and had great knowledge of the vehicle we were interested in. Matt worked very hard in getting us into the vehicle we wanted. I have great confidence in Matt and would definitely be a return customer!

SandiBoyd

Nov 19, 2014

Dave worked hard to secure us a quality vehicle at a great rate (considering our BK)...I would have liked more than one option to choose from though. I like the Borrego..but it is LARGE and I would have liked something smaller to compare with. Overall, a good experience and I would be glad to recommend them!

Rainwaters2001

Nov 15, 2014

Have bought multiple cars from this dealership. Just bought a 2015 Kia Sedona (van). Very impressed with all aspects of deal. Mike Franklin was a friendly, no pressure, great sales professional. Victor did an outstanding job going over all the features.

gkm2014

Oct 29, 2014

My experience at Ted Russell Kia buying a new vehicle was the best I ever had. I want to thank all of the people who worked with us. Gerald Mustin

Bigbeard

Oct 17, 2014

I bought a Soul 2 days ago from Dave Sutton. He is an excellent salesman, he was friendly and very quick to get me on the road with my new car. The only thing I was not crazy about was I found a Soul with a window sticker for a little $19,000. So I test drove it and told Dave I would take it. Then Gene Sturchio the sales manger said we can't sale that car for that price.....it would be a little over $21,500, a $2500 increase from the window sticker. Besides that it was a good experience. I would suggest them to anyone.

bigredgreg

Oct 17, 2014

I have seen the TV commercials for the Kia Soul and like the unique shape of the car. When the advertising appeared that Ted Russell Kia was offering generous trade in values, I had to check into the offer further. Jeff Bryant was excellent at explaining the car and the offer and I was pleased with his knowledge of the vehicle and his low pressure approach to sales. Overall, I am quite satisfied with the car and Jeff and the overall experience of dealing with Ted Russell Kia.

thomaswebber

Oct 14, 2014

My experience at Ted Russell Kia, was at delight working with such experienced sales people. I want to personally thank Gene Sturchio, Russ Bebb, and Dave Sutton for their care and attention. I will be very happy to do business with this great bunch of guys. I will also recommend them to all my friends and associates. Thanks again Thomas Webber

marley1234

Oct 2, 2014

It was a pleasure working with this dealership and Dave Sutton in sales. I have looked at other brands of cars and the Kia worked for me. I know I will be happy with my purchase

casey1712

Oct 1, 2014

When my husband and I first arrived at the dealership, we did not have any intentions on purchasing a new or used vehicle that night. We spoke to Dave Sutton about our payment range and what we would like to get and see if he had anything for us. He was very helpful in getting us into our payment range in a 2013 Kia Optima that we did not think we could get at our monthly payment. Mr. Sutton was very courteous and friendly in our decision and explained everything very well. While we were waiting to fill out paperwork, everyone was very friendly to us. None of the salesmen ever pushed us into buying a vehicle that we did not want to get or that we couldn't afford. I would definitely recommend this dealership!!!

sfernie47

Oct 1, 2014

Dave Sutton renewed my faith in the Ted Russell brand. He is a very knowledgeable, respectful salesman and I will definitely do business there again!

thefoxes

Sep 16, 2014

We bought our first ever new car from Ted Russell Kia, a 2015 Kia Soul. I was very surprised and pleased with the financing that Dave was able to obtain for us...our credit is less than great. We weren't at the dealership all day...I think the whole process took a little under two hours from start to finish and I appreciated that. Overall, it was a good experience and we love our new car.

travyclaus93

Sep 5, 2014

Dave did a really great job!! Pleasant to speak with on the phone and you can tell he really knows what he is doing in the car lot too.

Stephenmullinix

Sep 2, 2014

It was the easiest most non hassle experience ever. I will buy more cars from Dave down the road. All your workers need to be like Dave sutton! Thanks Stephen

lloydjones20

Sep 1, 2014

We had a great experience with Dave Sutton and Ted Russell Kia. Dave had great product knowledge, wasn't pushy, and was a pleasure to work with. My wife and I were there four or five times over the course of a week as we narrowed down our choices, and they were always friendly and patient with us. I would highly recommend them.

Justin865

Aug 25, 2014

Car buying for me ranks up there with going to the dentist. I was pleasantly surprised with my experience at Ted Russell Kia. Dave Sutton was very friendly, and uses a no pressure approach to sales. He answered all of my questions and made the entire process easy. They even gave me a great value for my trade in. I highly recommend Ted Russell Kia!!

Just Wally

Aug 18, 2014

The story goes like this. My wife and I met Tony in the spring and looked at a few cars.we explained our needs as well as our budget at the time .we were unable to make a deal and he was just as cordial as if we were buying a brand new car..by the way. No pushing what so ever!! We promised we'd be back when the time was right to buy.it was to willingness and his easy manner of sales that brought us back..did I mention NO PRESSURE! We were in the dealership on Saturday August 16th to see Tony again. I felt sorry for the man,! We must have test drove 3 cars,but he gladly let us and carefully explained each feature of each car we drove. Then came the payment issue again..we had a budget to stay in and there were really no cars on the lot to fit that my wife really liked. Tony and the sales manager hatched a wonderful plan for us so we could afford the car my wife wanted. We drove home a 2013 optima hybrid for less than we ever imagined..I hate to buy a car because as a rule car salesman seem to be quite pushy,that was not the case here.!!! On a scale of 1-10 we had a 10 + experience with our purchase??we are lifetime fans of Ted Russell Kia and of course!Tony the car dude! Thank you for making our car purchase a pleasure guys!! Kudos!!

marci531

Jun 29, 2014

I was satisfied with the overall helpfulness of the salesman and others at the dealership. I would recommend this dealership to anyone looking for a new or used vehicle.

MelMiller

Jun 24, 2014

Jeff Bryant helped me to find a great deal at Ted Russell Kia. What really sold me was a test drive within 30 minutes. Cars have a lot of features these days but the test drive sealed the deal. The sales department also helped me to find the right Kia at the right price. Amazing crew at Ted Russell Kia. Thanks so much!

Strykker

Jun 24, 2014

Great price..Very friendly and knowledgeable people. Overall it was a great...no pressure(thats is great)I will buy there again..no doubt....We shopped for a car for nearly a month..If we would have known about this dealership on day one ..we would have bought our car last month.KIA NEEDS TO ADVERTISE MORE ON TV..glad I saw tge Ted Russell Kia ad ...while searching another dealership.

SidneyG

Jun 22, 2014

This was my 3rd time buying a car from a dealership. My first 2 experiences were not great. Going to Ted Russell Kia and working with Trevor (and everyone else along the way) should me how buying a car should be! My husband and I went to test drive and had no intention of leaving with a car, but that's what happened. However, it wasn't due to a pushy salesman. Trevor made us feel like family and in no way did we ever feel like we were under pressure. All of our wants and needs were considered and met and we couldn't be happier with our new car! From the time we pulled in to the time we left with our new car we were treated exceptionally well by everyone we came in contact with. I would recommend Ted Russell Kia to everyone!

Cmcook88

Jun 19, 2014

As first time car buyers, we had a fabulous experience. Matt was extremely helpful and did everything he could to ensure we left with our car. Thank you!

Bpfeffinger

Jun 18, 2014

Matt was very nice and helpful. No pressure! Everyone was so nice at Kia . Fast , friendly , and trustworthy. The entire staff put me at ease during the purchase of my car.

Carol Ballard

Jun 17, 2014

These gentlemen not only took the time to place me in a vehicle I not only liked but was economically wise! I would definitely consider buying another vehicle here.

Lenna

Jun 16, 2014

My experience purchasing a new Kia at Ted Russell Kia was exceptional! We worked with Mr. Trevor Wells. He was knowledgeable about the Kia brand and options. He answered all of our questions, and he helped us decide on a Kia model that met our needs. Mr. Wells is a great listener, we felt comfortable talking with him, and the process was "hassle free." Thank-you for a great experience :-) It was also a pleasure to work with Mr. Russ Bebb. The paperwork and financing went smoothly. We are very happy with our purchase!

glondavid13

Jun 3, 2014

Mr. Dave Sutton is an honest,sincere and knowledgeable man. He went above and beyond to make my experience easy and quick. In my numerous years of purchasing a vehicle, dealing with Mr. Sutton was by far the most pleasant experience EVER! I highly recommend Dave to handle your car purchase. The entire staff at this dealership was friendly, knowledgeable and went the extra mile. Thanks to all.

kelly36

May 27, 2014

I had a great experience buying this car. Matt was sure to listen and to accommodate my needs and wants to the best of his ability. He explained the car thoroughly and was very knowledgeable about the car and its features. He also, as well as his team, made the whole experience go as quickly and smoothly as possible. Past times of buy a car I remembered to be very lengthy and miserable to say the least.

Runner14

May 24, 2014

Trevor Wells was a great sales person to work with and all the guys that helped . Thank you all so much I love my new car

tmottern

May 22, 2014

I had never even seen a Kia up close; much less thinking about buying one.I was met by Dave Sutton and the rest is history. My wife is now driving at Soul and me out of my mind. I hope to see the car again sometime.Dave has outstanding product knowledge and was helpful in everyway. He was assisted by Jeff during Dave's sick day. Ski did his thing as only an F&I man can and gave me good advice, too.I look forward to the company's help in maintain my vehicle.

fairieheart

May 20, 2014

I had a great experience and everyone was great! They met me at the door and helped me with all my needs and even stayed late! I will definitely be coming back!

dnguffey

May 15, 2014

Well to start off with my wife and I traded cars last year but our new car had some paint problems that we had not been told about before we bought the car. so over time it became clear that for us the only way to solve the problem was to trade for a newer car ,Mr. Struchio began to help us to seriously solve the problem we had being trying to solve for about a year, once he got involved it seemed like he went out of his way to help us and we really appreciated it. Mr. Wells was our sales person and was instrumental in helping us to decide on a trade he too seem to really care about giving us a helping hand, he took care of the paper work for the trade, all but the paper work for the financing . Any how thanks to all the personnel at Ted Russell Kia.

PaulFCollett

Apr 27, 2014

I entered the dealership not necessarily intending to purchase a vehicle. I was in no way pressured, but was treated so well, courteously, and fairly, I decided to purchase a new Sorento. When I walked up to the door, Trevor met me and simply asked if he could direct me to someone. I told him someone in sales, and he was awesome from that point throughout the entire experience-he and Victor even helped me transfer my belongings from my old car. Truly my best car buying experience to date. Thanks guys.

jbradc01

Apr 23, 2014

My experience was fast friendly and most of all, they all were knowledgeable of the product. Truly professional and coming from a salesman that is as high of and honor you can get. Great job!

brookshirer

Apr 2, 2014

David sutton your the man!! I can see why Kia has chosen u to sell the best vehicle on the market. Your are a great asset to them. The moment that I talked to u on the phone. I told u about my wife and her passing. And about our young boys. U put me to ease. And the moment I arrived at Kia, u treated me with such respect and explained everything and made me feel like I was family. I know Rebecca was watching and was very happy with it. My boys was so happy that day u would have thought they had hit the lottery. Their smiles and and happiness because I got them a new car and that took their mind off missing their mom. I'm so emotional now as I write this thinking about the Kia kindness. It will never be forgotten. Thank you David God bless you and all the Kia family. Randall Brookshire

hampstergirl

Mar 14, 2014

My husband & I had been to several other Kia dealerships between Knox, Morristown, & Johnson City to find me a Kia Soul at a good price. I had a VERY bad experience with a VERY rude finance manager at our trip to Morristown Kia so I was NOT looking forward to another dealership or rude staff. I had gotten bad information from my finance company & was mislead & so upset when we finally found what I wanted & was unable to get it. I was ready to leave these nice people & just go home. Thank God my husband said to just let them see what they could do & that's what I did & I am so thankful for it because they got me a better deal than ANY other place we went to. Even after I took the car home, they continued to make sure they got me the best deal for the next 2 days. Next thing you know, I got an interest rate half the rate everyone else found. They all three went above & beyond for us & we're so grateful. Even gave Mr Beeler, the finance man a hug lol, and Tony restored my faith in car salesman! Thanks!!

sabrinavol18

Mar 14, 2014

Absolutely the best car buying experience ever. Everything was perfect! Everyone was helpful and went over and beyond. Thank you all so much for all you do.

pnutjelly

Mar 13, 2014

Trevor and the crew were amazing. They got the deal done fast and made the process easy. I will definitely be back for my next purchase.

Linda5351

Mar 11, 2014

My very first contact was with Trevor. He was very helpful in helping me with the vehicle that I wanted. He was very knowledgeable regarding the vehicle on every question that I ask. He pointed out the things about the car that I knew nothing about, but was very helpful to me in selecting the car. I would highly recommend and will recommend to all friends to come to Ted Russell Kia and ask for Trevor. Ted Russell dealerships have always been outstanding --I have purchased several vehicles in the past from them.

cvaughan9

Mar 4, 2014

Dave was very helpful...I told him what I was looking for and he had it waiting for me when I showed up. He was very helpful with paperwork and almost as detailed as I am. I think he knows his stuff and met me where I was with my car lease. I told him price range, features, color and mileage and he had everything I wanted and did not push stuff that I did not want or need.

ashleym0921

Feb 26, 2014

Dave and Gary were absolutely great! Dave was awesome and then Gary stepped in and did everything he could to get us in our car. I came back the next day with an alignment problem and Gary took me to service and got it done right then and there. My experience with these two men and service were over the too. I will never go anywhere else ever!! I still can't believe how Gary just took us under his wing and got us the approval we wanted. He is an amazing man!

tnsister03

Feb 23, 2014

When I came to Ted Russell Kia, I had not intended to buy a car. However, Mr. Bryant approached me as I was waiting for my Kia Sportage to be serviced, and we began a conversation. Mr. Bryant took the opportunity to show me some of the new vehicles at your lot, and circumstances combined to lead me to purchase a new Sorento. There were a lot of factors that entered the decision to trade vehicles, but Mr. Bryant make things as easy as possible when buying a car, and I would not have bought this car if not for Mr. Bryant.

melissagail

Feb 19, 2014

I was looking for something particular, I checked out a few Nissan dealerships and they were very pushy. I showed up one night after work, with the intention of just looking at the car in hopes that it had something wrong with it so I could cross it off my list. When my friend and I got there we were greeted by Jeff, he wasn't overly pushy or obnoxious. I told him what I was looking for and he showed us to the car. While we were looking at the car, Jeff asked if I wanted to test drive it. I said no, I didn't want to get my hopes up or talk price since I didn't have my car there to see what they would offer as a trade in. Jeff answered the questions that I had, he was professional and not like any of the other sales associates I spoke to at Twin City Nissan. I got what I was looking for and left, I'm sure Jeff didn't think he was going to get a sale, and certainly not that night. We went to run a few errands and within an hour we were back at Ted Russell, I test drove the car. I loved it, they offered a decent trade in on my car, and I ultimately got the car that I wanted. Everyone I spoke to was nice, their employees were not the typical sales associates, yes they have to make a profit but I don't feel like I got a bad deal. The next day I noticed something wrong with car and called Jeff, he told me to bring it by and he fixed it right then and there. I appreciated his professionalism, I would totally recommend buying a car from them.

mdspence33

Feb 17, 2014

Excellent service very friendly and helpful to all my questions help every way they could treated like family would definitely recommend this dealership and sales employees to others

hickmoncharles

Feb 4, 2014

Very helpful stayed in contact work within my schedule glad to do business with them would recomend them to all my friends and will come back next time I'm looking for a car

lwbryant

Feb 2, 2014

What a Great Experience!! Finally a dealership that I trust and had my best interest in mind. The sales team was not pushy and the financial department broke down the overall deal for us and he was Awesome. We told them what we wanted and they got it for us. I highly recommend Ted Russell Kia and the enjoyed the team that represents the name.

tredhayes12

Jan 28, 2014

The sales team at Ted Russell Kia are the best! They helped me, a first time buyer and college student, get a great car! I didn't expect to get such a great deal like I found here. I went to many other places, but they tried to rip me off by charging way more than they should for broken down cars. But Matt Warner and his team were dedicated to getting me into my first car, and a reliable one at that. I didn't have any credit history, but they still found a way to work for me. And after I bought the car, they still continue to keep in contact with me to make sure everything is going well. I feel that if I have any problems or concerns, I can give them a call and they'll square everything right away. I am so glad I went to Ted Russell Kia and I would recommend them to everyone!

carrerat17

Jan 23, 2014

I came in for an oil change on my 2012 Kia Optima and left with a new 2014 Kia Optima SXL Turbo and it wouldn't have happened if Trevor wasn't the sales rep. He was very professional, not pushy, and I felt respected and treated fairly. I already knew what I wanted but was there for an oil change and was just looking around. Trevor produced my wants with the right price and I left in a new car. The process was quicker than when I bought my 2012 from another Kia dealership in Knoxville. Trevor was knowledgeable about the product and process. Overall, it was his personality, professionalism and most importantly the fact that I didn't feel rushed, or push into getting a car that was the real reason I decided to leave in a 2014. All my questions and concerns were answered and I didn't feel belittled in the process. Trevor and the whole staff was amazing. I would recommend this dealership and specifically Trevor to friends, family and co-workers.

rimmervol3

Jan 13, 2014

We had an excellent experience at Ted Russell Kia purchasing a new car. We worked with Dave Sutton in finding a new car for our family. Dave was very helpful and extremely knowledgeable and about Kia's and other brands as well. Everyone at Ted Russell was very easy honest and easy to deal with. we would highly recommend them.

Juliett42

Jan 12, 2014

This was by far the best car buying experience I have ever had. I have owned over 15 vehicles in my life and usually the car buying process caused stomach ache, head ache, and a few choice words. Dave and Russ are absolutely wonderful to work with and I will definetly recommend them and the dealership and when I buy my next car I will be coming back to them without a doubt.

geneburkholder

Jan 11, 2014

Having dealer experience with Ted Russell Kia in the past, I returned when I had the desire to change vehicles. Our Kia Sorento was in need of service and we decided if a deal could be arranged we might trade. Mr. Smith greeted us at the door and was very cordial and understanding of our desire. Management worked with us to close a purchase without any hassle, meeting our goal. Thanks

Jclm2519

Jan 9, 2014

Matt Warner and the team from Ted Russell Kia made car buying easy. They worked to get a price we could afford. I would definitely shop here again.

mjmcafee

Jan 9, 2014

Donnell was so professional and friendly. And done such a good job in giveing us the information we needed to make a decision on a car. I am pleased with his customer service and pleased with the purchase of my car. Keep up the work Donnell Smith and Tedd Russell Kia

robbinsmsdc

Jan 9, 2014

first of all we were given a lie about what was paid for the car on trade in. we were told trade in was 24,900. which is way above average trade in value on the car. then discovered it was lease vehicle. then when asking about if the car came with mats, spare tire i was cut off and told that it came with all this stuff. we get home and the car has no spare tire. called dealer first and was told by nick that he would look into it. didnt hear back from him, waited week. called back and was told it was not in agreement and that we would have to buy one if we got it and would be between $300-400. will not recommended dealer to anyone and will inform everyone i know or who has computer access to not go to ted russell. we are not the type of people to cause uproars but we do expect better service than what we received at ted russell.

rkthpg

Jan 6, 2014

A great experience all around. Fair price, no hassle negotiation, and very responsive, thoughtful, and courteous customer service. One of the best, if not the best, Automobile Dealer purchase experiences ever (and I have bought A LOT of cars)! Will definitely visit them again, and if their service department is anywhere near as good as the sales staff, we will be visiting them as well!Sincerely,Keith Thompson

teecee1006

Jan 6, 2014

Very helpful group of people. I felt like I wasn't trying to be taken advantage of and they gave me what I asked for.

delcul

Jan 4, 2014

I dealt by email and negotiated an out-of-the-door price. I then went to the dealership and everything as agreed. Straightforward, cordial and painless.

ashley.herrell

Jan 1, 2014

They were very friendly as soon as we stepped on the lot. They all were very professional. We recommend anyone to coming there and purchasing a vehicle

footballfatman

Dec 31, 2013

Have traded with Ted Russell KIA Before, in 2011 bought 2012 KIA Sorento. We came back to get A GREAT DEAL on a 2014 KIA SORENTO!!!!

Marklyndoncarroll

Dec 14, 2013

Great atmosphere from the greeting to the delivery of the vehicle. Dave Sutton did a great job. I will recommend him. Russ Bebb was great too. It was a pleasure to work with professionals. Dave understood my budget, what I was looking for in a vehicle, and worked within those parameters to find a vehicle that I would like. Thanks!

Shmolms

Dec 14, 2013

My fiance and i just bought a used 2013 sportage with 22000 miles and love it! We got a great price and buying was a nice and painless experience. Trevor Wells helped us out and he was awesome! He was very knowledgable and able to answer any question we had. He took us for a test drive and when we returned there wasnt any pressure to buy the car. Just a "let us know if your interested and we can go from there." Sure enough after some negotiations we returned to buy the car and the process was very quick. We signed papers with Trevor for about 5 minutes then we went back with the finance guy for about 20 minutes and that was it. I read a lot of horror stories with other people and their car buying experience so you never know what to expect but we didnt experience anything negative. I think if you just do your homework and go in prepared and knowing what to expect everything will be great. I highly recommend Trevor Wells and ted russell kia and will absolutely do business with him again.

lkennedy0415

Dec 12, 2013

Very satisfied would recommend again there were others that served me but I can't remember their names they were nice also I have no complaints

johnswisher

Dec 5, 2013

Met by very friendly sales representative who directed me to vehicles with features that I was interested in. Sales representative was very knowledgable about the vehicles. Very fair pricing options for lease and purchase were provided. On delivery of the vehicle selected, a very thorough explanation of vehicle features was provided before leaving the dealership. Extremely satisfied with the overall experience.

AndreaMurphy

Dec 3, 2013

I was very impressed with my experience I had. The sales guy (Jeff Bryant ) was very friendly and very informative about the vehicle I was looking at. I was there just looking and I had looked at different car lots and I was blown away with how nice and friendly the staff at Ted Russell Kia was. After the test drive and how nice everyone worked with me on the sales staff ,I decided that I would like to do business with Ted Russell Kia. I am very pleased with my vehicle and the great service that I received that evening. I was very impressed with sales man Jeff Bryant and also Russ Bebb. I would give these two gentlemen A+ on professionalism . This is my first Kia purchase and experience, and it was very positive and I would recommend others and family and friends who would like a Kia on doing business with Ted Russell Kia. Thank you and I look forward to doing business with you all again in the future.Andrea Murphy

damrowdp

Dec 2, 2013

Jeff was not pushy and arrogant as many salesmen can be! I appreciated his honesty and letting us go home and think about buying this car. I don't ever buy on my first visit, so he was exactly what I liked in a salesman. We called back the next morning and made an appointment Once we bought the car, he was very thorough in showing us all the bells and whistles. We would definitely recommend him to others and would also go back to him when time to buy another car!The only negative I had with the buying experience was that we were there for 4.5 hours before we left with our new car... we paid cash and didn't have to apply for a loan, and did not trade, so we figured we'd be out of there in time to attend an event in 3 hours after we made our appointment to see the salesman to buy the car. 3 hours should be plenty of time to do all this!

kfinney

Dec 2, 2013

I had an amazing experience at Ted Russel Kia. Dave Sutton was the best salesman I have ever worked with. He was very helpful, and I actually enjoyed my time selecting cars with Dave at Ted Russel Kia. I love my new car! I would recommend Ted Russel Kia to any friend looking to buy a new car.

alfiejclark

Nov 23, 2013

I have never considered KIA before, but upon arrival we were greeted with warm kind welcomes, we originally came looking for some one that had treated us very kindly & understood our situation.We met with another team member & were treated very respectful, we let this staff member know upfront that we were browsing & were deciding between Toyota & KIA. We explained that the reliability of past Toyota's ownerships had let us to go back to a Camry once more.We explained our needs & limitations, we test drove our wants were we all start off wishing. Then we drove our needs. We were surprised by the Forte its a economical vehicle with out looking economish! Great style, features that surpass entry level Camry we were considering.We didn't get our hopes even tho we found a Forte we felt was a fit for our little family. We were surprised once more when we were asked to give it a financial shot within minutes we were told if Metallic Bronze was the color we liked we said its a great hue not common & we think the car is lovely. We were told its yours to take home if we'd like it. Needless to say the Forte has a family to love it. Thank you for the experience & give us a vehicle we hope to be around for many years of great service to our family.

Amullen6

Nov 22, 2013

Staff was very nice and very willing to help me. When we thought the Kia was not going to work due to the payments he continued to look at the other Ted Russell lots. Because of this we decided to go with the Kia Rio. Their service was outstanding and made this difficult situation a lot better! Thank you!

pattip74

Nov 5, 2013

Friendly/helpful staff, answered all my questions and insured that I understood the basics of my car's operations, before I left the lot. I have also been contacted to insure my continued satisfaction.

dmpitts

Oct 30, 2013

First of all, all the employees I dealt with were all very professional and helpful. Kevin Fisher, in particular, exhibited a level of professionalism and initiative seldom noted at other dealers. For example, I first met Kevin while searching for used Kia Sorento, but later ddecided a Mazda CX 9 was a better fit for me and my family. Kevin followed up with me about the Sorento, and upon learning of my interest in a CX 9 , he actually found a CX 9 at another Ted Russell dealership, moved it to the KIa dealer, and then called me to come take a look at it. I subsequently purchased the Mazda. The "buying process" was pleasant with all costs disclosed up front, and the negotiating process very smooth and non-adversarial. Then the closing went fast and was again very professional - no undue pressure to buy a warranty or to change lending sources. The car was cleaned up quickly and looked great - another very impressive service.Overall, this was probably the best experience I have had buying a car.Thanks for allowing me to report my experience.

LMC3313

Oct 27, 2013

This was our second purchase from Ted Russell Kia. Dave Sutton is a big part of the reason why we came back. Wewere very happy with our first purchase from Dave and the dealership. And with our most recent purchase, ourexperience was even better. I really feel like Dave goes out of his way to help...and he is wonderful to work with.Everyone at the dealership we spoke to has been great, from finance to management. Thank you for making thisprocess so easy. Dave Sutton is the best!! We will not buy a car from anyone else!! Thank you for following up with us...great customer service!!!Lonnie & Lynn McGhee

frankin

Oct 21, 2013

Because the salesman listened to my needs and promptly involved management to get an immediate answer. He did a great job and I would recommend Ted Russell to my friends.

Terri4

Oct 15, 2013

We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I asked to speak to the general manager and left on hold for 9 minutes then Fay Mullins Transfered me to a general voice mail contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone at 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! I asked to be Transfered to the GM and Fay stated he was not in the building. I called back the main number and spoke to the GM . I told him I would pick up the car in the We were leaving fir a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone at 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said the filled my fluids and they were never filled along with the lubricant. My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!morning This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said they filled the fluids and they were never filled by your service dept and my invoice stated it was done .My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!

kuntrygirldawn

Oct 14, 2013

Our experience was wonderful!!! Everyone was so nice to us...it was no hassle and easy process to our buying experience. We plan on buying again in future months and will return to Ted Russell to buy!!

debcam

Aug 31, 2013

After having an issue we were unhappy about, dealership worked to resolve the matter for us and we now have no further complaint with this dealership.

Eugenia7

Aug 18, 2013

We did not feel pressured to purchase a car. All of our questions were answered. Their staff were all very polite and helpful. We will definitely return.

haydee288

Mar 27, 2013

The sales team at Ted Russell Kia was very helpful. Everyone made sure that I picked the best vehicle for my family. The sales manager even came by to make sure that I was happy with the vehicle I chose. Great customer service. Will definately recommend Ted Russel Kia to other people.

Elliotjustice

Mar 16, 2013

Stress free, to the point pricing. Super friendly and fast paced. In the past it has always taken, minimum, 3 to 4 hours to buy a car. They had me finished in an hour and a half. It was easy for me o make the decision to buy from Ted Russell Kia, from the friendliness and sincere workings with the sales rep, to the efficiency, how quickly everything was done. I recommend anyone buying a Kia go check them out. Just don't drink their coffee. I said wow when I tasted it. Super strong.

sarge12345

Feb 15, 2013

The staff treated me the best that I have ever been treated. They were on top of everything and everyone was so friendly and helpful. They got me the car that I wanted and I will tell everyone about them!!!

CLIFF56

Feb 14, 2013

This is my 4th car from these guys, and they were great once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work.

rosaix57

Feb 14, 2013

I was treated very well, and the employee was very knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends.

buslady408

Feb 8, 2013

This is one of the best dealerships I have dealt with. From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome saleman, not high pressure but works with you until you find the exact car you are looking for. Jeff is very knowledgeable and you can guarantee that you will get the best deal possible. Dave in Finance walks you thru completing the contract and takes the time to explain everything so that you understand all the contracts and legalities involved. I Would certainly recommend these guys over any other dealership in town.

dtrentwood

Nov 14, 2012

Management is poor and misguided and dishonest. They have told everything but the truth. From General Manager Jeff Potts on down and likely upward, ethics are lower thn I have ever been exposed to.

joey4100

Aug 23, 2012

They just lead me on promising financing, then after taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. I said no and they flat out told me to hit the door! I will just go to a dealer with a larger and better inventory.

granite75

Aug 7, 2012

By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or the keys, we were left waiting an hour. Then we ask about leasing a new vehicle, after pleading with us to work with them while pulling out of the lot, they made us a 'deal' on a car they either deliberately misrepresented, or the salesperson was uninformed. The process was extremely slow and dragged out the entire afternoon. Only after the paperwork was done did they inform us the vehicle was not all wheel drive, when we specifically went there looking for an all wheel drive vehicle. The salesperson then got snippy and lashed out inappropriately when we were upset. Tried to contact Ted Russell, his office never called back. My best advice is to stay away, I wish I did.

Kinte2347

Jul 18, 2012

I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better service anywhere.

elwood_p

Jun 23, 2012

We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to trade. Stan told us he had located what we wanted, could get the car in a few days, and the offer was close to what I hoped to pay. It seemed like a pretty good deal. We returned the following Saturday thinking we could complete the deal when Stan comes up with an entirely different quote, considerably higher, of course. It was the old switch-aroo scam. When I said I wanted to go with the original written quote, Stan tells us, "Oh that was just fiction"!! In my opinion, he had no intention of honoring the first quote. Do not even consider a purchase from Ted Russell Kia.

ritchism

Mar 26, 2012

Darrell, Brandon and J.D. were great to work with! I honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpark. However, I was very excited to know that I could proudly drive off with my daughter in a new car!!! Darrell was informative and seemed eager to help. I also thought everyone was very nice to my daughter -- which is the ultimate way to show customer service (at least in my book).Thanks all! I will definitely recommend this dealer and sales team!Stephanie, Elizabeth and Brutus (our new little red Kia Soul)

sassy1et

Feb 8, 2012

I went to Ted Russell Kia on a Sunday afternoon, with my lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me with my car buying experience. He and I looked at several different makes of Kia's til I decided on the Kia Forte SX. All the way from test driving to signing the papers the staff at Ted Russell Kia was very nice and accomadating. The finance manager JD Jackson was also fantastic. I would recommend Don Peters at Ted Russell Kia to any of my friends and family that is in market for a new car. He is a non-pushy salesman and very knowledgable about the cars. Don has called me after the sale to see if I was happy with my purchase and JD also called and told me great news. It was a Sunday and the limited resources he had for that day, he had went to work on getting me a better interest rate on Monday he had got me a lower interest rate and lower payments. My experience at Ted Russell Kia was exceptional and Don went above and beyond to make sure I left a happy new Kia owner.

johnsshadow

Feb 7, 2012

I had a problem getting the information I requested online. I tried getting most of my information from the online because I dreaded working with a salesperson. Once I began working with Don Peters all my questions were answered and I was really having a great time. My kids love him and he made the experience interesting for them to. I recommend Don Peters at Ted Russell Kia every time someone stops me and asks me about my car. I am now looking forward to my next purchase due to the experience I had with Don.

TupeloHoney

Feb 7, 2012

I have seen a lot of new Kia's on the road lately. They all catch my eye because of the sleek new design. I wanted a luxury vehicle at an affordable price, so I decided to check them out. I went to Ted Russell Kia because it was really close to where I live. When I pulled into the lot, I was greeted by a man named Aaron. I told him that I was interested in an SUV and needed to stay within a certain dollar limit. He was very friendly and told me that he would make sure I got a vehical that I was happy with. I test drove a Sorento and loved it! It handled very well and had a lot of extra features. After looking over a couple different trim levels, he told me that I might also be interested in the Sportage. It was a slightly smaller SUV, but the one they had on the lot had the panoramic sunroof and a turbo engine. I instantly fell in love with the car! My dad drives a nice Lexus SUV, and this car felt nicer than his, but with a much more appealing price tag. I decided to buy the Sportage and went to sign all the papers. I was able to get a low interest rate and keep my payments at a comfortable price. Overall, I had a very pleasant car buying experience. Everyone at the dealership that I worked with was very friendly and helpful. I will definitely do business with them in the future.

hdepot744

Jan 30, 2012

Our salesman Darrell Robinette did a great job assisting us with the purchase of a new Kia Optima EX. Our family was looking for a car with great mileage and room. Darrell did a fantastic job accomadating our needs. Brandon, the Sales Manager, got us a great deal on the financing with super low interest rate and an awesome deal on our trade. I would recommend Ted Russell Kia to anyone interested in people who want to take care of their customer.

KKSteele

Jan 30, 2012

We love our Sorento. Ted Russell Kia gave us the deal we wanted on the car we wanted. We appreciate the excellent follow up after the sale as well.

Coach T

Jan 23, 2012

MUCH easier to deal with than other car dealers I have visited. Got the deal done that I wanted. Great experience. Ask for Shawn Echols.

jloveday

Jan 23, 2012

Our Salesman- Darrell Robinette did a great job for my Wife and I during our visit. He was able to get us into a new Kia Soul and at a lower monthly payment and much better interestdeal on our loan. We couldn't be happier with how we were treated and how much we saved by working with them. This Kia Soul is the best kept secret in town and we recommend Darrell to anyone since he did us right.

sabrina11

Jan 11, 2012

WE were shopping for vehicles in Knoxville shopping for 4 different makers and about 6 vehicles, our deciding factors were vehicle, warranty, gas mileage, but the main over all factor that made our decision was the knowledge, personality, and trust in the sales person that we developed trust in and he made our purchase a wonderful experience. Not was his knowledge of the vehicles helpful he made sure that my wife was the most involved after all this was her vehicle and she was the absolute most important person to make happy and he did that. top notch, and far above average

akilgor2

Jan 10, 2012

Ted Russell Kia was very helpful in my search for a new car. I traded in my Honda Accord and purchased a used four door Jeep Wrangler. I dealt primarily with the Used Car Manager, and he was very easy to deal with and made my experience very easy. The customer service was great throughout the deal, and I have been back several times and everyone remembers me by name. The price they gave me for my trade in was also very competitive, actually it was more than Car Max. Overall, I would abosolutely recommend Ted Russell. If you are looking for a dealership that is honest, const-efficient, to the point, and has great customer service, Ted Russell Kia is the way to go.

DaMailman

Jan 10, 2012

Dealing with Don was a pleasure. No pressure , no hassle. He answered all of my questions, never pressuring me to make a decision "right then, and there".Just a small hiccup with the financing dept.

j.whaley

Jan 10, 2012

I just recently bought a new car from Ted Russell Kia and I am so pleased with everything in every aspect. I chose to rate a 5 (great) on everything because of the great service and deal I got. Everyone I came in contact with made me feel welcome and at ease about the whole concept of buying a new car. I had previously searched around several places and not one dealership could compare to the way I was treated there. They were awesome! I would definately do business with them again as well as refer everyone I know that is in the market for a new/used car to shop with them first. You will not be disappointed. Great Sales! Great Customer Service! Great Price! Trust me and you will see/experience it for yourself when you shop there at Ted Russell Kia. I dealt mostly with Aaron Wright and was wonderful!

tcody

Jan 10, 2012

I bought a used Ranger on 1/5/12 from Shawn who was very easy to work with. This is my second purchase from Ted Russell and I plan on doing business with them again. Next time, I know to work with Shawn again. Everyone was very friendly and didn't give me the run around.

hhersey10

Dec 5, 2011

Friday night on November 25th around 5pm my grandmother and I started off going to Ted Russell KIA to purchase a truck, an F150 to be exact. They had one on the lot that I was interested in. They had it in their AD for 12,500 for 35k miles. Not too bad of a price. We arrive there, and a woman named Susan Schneider greeted us. I told Susan that I was interested in the truck that was in the AD I purchased 3 days prior. She seemed to look lost while roaming around the lot. She could not find the truck, so I start to eye the lot. I spotted it about 500 ft away. I said There is the truck and I started to walk towards it. She was hesitant to take me over to it, but I proceeded to walk over to it anyways. I walked up to the truck and looked inside. I saw trash all on the inside, and mud all over the tires and tail gate. Also, it had scratches all over the outside and a dent in the bumper. I am not sure why they would put this truck in the paper if it was not ready to sell. Susan wants me to test drive it, so she runs to go get the keys. She was gone for no less than 20 minutes because she could not find the keys. I start to re-think the truck due to gas costs. I then see a Black Ford Edge listed in the AD, too. We go for a test drive, and I love it. Susan takes me inside to run my credit, and such. She tells me I am approved, and gives me numbers on the Edge. She wanted me to pay around $500 or so for this car a month. I told her that was simply out of my price range. She said due to the mileage of the car they couldnt do more than a 3 year payment, and that is why it was so high of a price. I proceeded to ask her and the finance manager if they had any other SUVs because I liked the feel of them. They then lead me out to the car I will soon purchase, a 2008 Silver Saturn VUE. I really liked the look of the car when I saw it. My grandmother, Susan, and I load into the SUV to take a second test drive of the night. We are pulling out of the lot and onto the highway when I notice my feet were very cold. I lifted my foot up and tapped it down onto the floor board, and heard a little splash. It was water. The water was soaked into the carpet on the drivers side front and back. Also, on the passenger side front and back. Susan stated that she did not know how long the water had been there. Could have been a week, or so. We then pull back into the lot. I jumped out of the car to see how bad the water was. I put my hand into the rug and water rose around my fingers. The water was obviously there for a long time collecting, or it was sudden flooding from maybe something that just exploded? I then try to find where the water was coming from. It looks like there was water dripping down out of the vents by the ground on both sides. I suggested that maybe the AC exploded. I wasnt even sure if that was possible. We then proceed to walk inside and sit back down in her office. She gets the numbers for the vehicle ASAP. I work out a deal with them where I felt comfortable, $337.00 a month. I start to ask her when is the fastest she could have it fixed. She said Oh; I will have it fixed first thing in the morning. I will even come in early, and have it waiting on you. She then tries to get us to sign the papers right there. I was not comfortable doing that at such a fast pace. I needed to go home, and think about it over night. I was not comfortable enough with how the car looked with the water. It made me nervous about future problems. Around this time it is 8:30pm. I really need to go home, and sleep on this. My grandmother and I arrive back at the dealer ship on Saturday November 26th, at 9am. We were told the car was being looked at, and then they were going to start fixing it, so by the time we were done with the paperwork it would be ready. She then pulls out the paperwork, and proceeds to go over it. In my mind, I am thinking OK, the car is being fixed and cleaned so by the time I get done signing this paperwork I can leave. We get done signing all the paper work with Susan, so she takes us into John S. office, finance manager, and we start to do the final paperwork. In the mean time, I am still thinking in my head Yay, I get to have my car soon when were done. We put $2,000.00 on the car and an additional $1,940.00 for the bumper to bumper warranty. I wrote them out a check for $3,940.00. Before I wrote the check I asked John when they were going to be cashing it because my grandmother lives in Florida, and she was going to be putting the money into my account Tuesday. He stated that they would hold the check until Thursday for us. We agreed, so I wrote the check out. We then get out in the hall way for Susan to greet us, again. She stated that the car had a leak in the bottom seal, and that they could not make an appointment for it until Monday. I was told to call them back then. I was very frustrated, but said ok. I had no other choice. She then tells us that the man that details the cars, that is going to suck all the water out, was late. At this time it was 10:45am. We waited until 1:30pm to walk up to my car to find it just as wet as it was when I left it the night prior. It just smelled like something was sprayed on top. I told Susan that I was not accepting the car until it was taken to be dried. I do not know what the detailer was thinking but he did not fix the water issue. She drove it back over to the KIA detailer and drove back with it. She gets out of the car, and says that she has to take the car to the Nissan dealer. We did not want to wait there any longer because we had plans that day to go to the Smokies. We then have Susan take us back to my house. My father, grandmother, and I all went out to lunch, and when we were driving back to my house we decided to have my dad go by the dealership and talk to them. Susan pulled right in behind us with my car. We went to feel the rugs and it was still wet but not as bad. I realized it wasnt all going to be dry right away. My dad had susan write down that she was going to have the windshield fixed, plus any damage that was caused by the water and that it meant even if I had to have a loaner if it took any longer than expected. She agreed to all of that even volunteering the loaner car more than once if the car had to be kept overnight. She wrote down something short, and crossed out a couple other things and had her boss sign it. She handed us the paper and I put it with the rest of the paperwork. We also asked her for a car fax. We left the car lot with an empty tank. Wow, they cant even fill the gas tank when I just purchased a car from their company. We stop at the gas station, and my dad notices the bottom of the passenger door was catching and that it needed to be adjusted upwards. He told me I need to point it out when they take my car in Monday to be fixed. We got home, and my dad was looking a little more at my car. He noticed the passenger side hood had a thicker gap then the drivers side, and he thinks it had something to do with the bottom of the door being messed up. Maybe it got in an accident and didnt show up on the car fax? Who knows. As we were leaving the lot Susan suggested we go get a tarp to cover the car on Sunday the 27th. My dad and I went and got a tarp and covered the car. My dad and grandmother left that night to go back to Florida. I was bummed I did not get to go drive my new car the next day. Sunday November 27th came along and I was stuck inside all day because it was pouring down rain. I did not want to move the tarp off my car the way it was. I would go outside in the rain every now and then to make sure the tarp was doing its job. I would dump the water off every time that had collected on it. I tried getting a hold of a lady I work with that lives in the same apartment complex as me, but she was on vacation until Wednesday November, 30th. Monday November 28th was just the beginning. I get up an hour early to make sure I have time to deal with this tarp I have to face by myself. It took me roughly 30 minutes to get this tarp off of the car so I could drive it. I drive the car to work with the cracked windshield and cover it back up in the pouring rain by myself. I go into work, and call the Shop Manager Robbie Ball. He tells me he has not heard from the glass man, and that as soon as he hears from him he will call me. I called him a couple hours later and asked him if he had heard from him, but he was in a meeting. I called back at this point around 2pm. He still had not heard anything from anyone. I then call Susan to see if she could ask him, and he said that she would be there Tuesday November 29th for my appointment, and that she would come get my car. She stated she would be there at 12:15pm.Tuesday November 29th rolls along, and I call Susan at 10:45 to confirm our appointment. She said we were still on for it. I then proceed to call her when 12:30pm came along. She stated that she lost my address to my work that I had given her the prior day, and that someone threw it away when they cleaned her office. I again, gave her the address. I left the keys at the front desk and gave her directions how to get there. I told her that I was leaving for my lunch break with some co-workers. I come back to work and my car was still there. As I am walking into the building she rides up. I walk with her to get the keys, and bring her back down. I show her the noise the passenger door is making and the gap in the hood on the passenger side, also. I wanted to also point out that I didnt think it was just the windshield that was making the car wet. There was water seeping out of the speakers on the back passenger side. She said it was from the tarp getting it wet when I took it off. It was not from the tarp. The water kept dripping every time I wiped it. Susan then drove away with my car. She calls me roughly an hour later to tell me the windshield was cracked and that they couldnt fix it until Thursday. I already knew the windshield was broken. I did not want the car back until it was fixed. I told her that. I also told her to bring me a loaner car so I could use it for the next 2 days. LIKE WE HAD AGREED ON. She said okay she would bring me my house keys and the rental. I then get another call roughly 2 hours later from a Brandon. He also was a finance manager. He proceeded to tell me that they were not bringing me a rental and that I had to either take my car the way it was or find a ride for 2 days. I argued with Brandon for about 10 minutes how I was told I was getting a loaner more than one time, and she agreed on it. He said it was not in the contract and they could not help me. I hung up on him. I asked my father to give the man a call. He told my dad he could not do anything but give me a rental for $25 a day, and some free oil changes and details. I told them to bring me my car back (the Saturn). I was not about to have them take any more money from me. Susan brought me my car back, and told me she would come get the car again on Thursday December, 1st at 8:30 am. to have the windshield replaced. It is now Wednesday night and I am still stuck with the water soaked car. I drafted this letter on Wednesday night Novemeber 30th. Mind you they were supposed to get my car fixed on Thursday like they told me for the 234,572,345 time. Again, they could not fix it until Monday. I was left stranded again on Thursday, Friday, Saturday, Sunday. Today is Monday December 5th and they still will not give me my car back. It is a little odd to me that I was promised all these things and 10 days later I still do not have the car I purchased.

carolc1968

Nov 23, 2011

I was jerked around for many hours on the lot, as we all know this can happen on a dealership lot,I was prepared and held my ground. Needless to say I got the deal I needed, BUT this dealership did not pay off my trade in on time so I got a delinquent mark on my credit report, NOR did they report the vehicle change to my insurance company!!!! I must explain...I made a payment on the vehicle that I traded on September 25, 2011 for a payment that was due on 10/3. I traded this vehicle to Ted Russell Kia on October 8, 2011, I get a phone call from my previous car finance company over a month later telling me that they have not received my payments, they are reporting to the credit agencies to mark my report yadda yadda. I call Ted Russell Kia back to find out what is going on and it takes days to get to someone only to be told well we don't know what happened but cooperate was supposed to send a check. I was also told that they needed my insurance info so they could alert my company of the change in vehicle. Have found out two months later they NEVER contacted my insurance company or bothered to do anything else they promised. Yet the salesman told me that if I did not rate him a 10 when the Kia company called me he would not get paid for the sale of my car. He even went so far as to tell me that he actually called a lady that did not rate him a 10 and told her he was not going to get paid for selling her a car. I am not sure if it is the Kia brand or the dealership that I dealt with, but what started out as happy and loving is turning into pain, misery, heartache,and bullchit!!!!

bdap123

Nov 10, 2011

Same thing happened to us with the not sending us a tag. was told they would send me a new one my tag has been expired for a week now and I haventrecieved a replacement temp tag OR my actual tag. Told they would fix things and then we would go up there to have things fixed and be told they didnt have the part or didnt have a the due bill. 2 of the 4 problems have finally been fixed after about 2 or three trips my husband got tired of spending his day off wasting gas to go back and forth so we would rather pay out of pocket than to have them give us the run around anymore!Ted russel kia if you are reading this I have NOTHING but time on my hands and would love nothing more than to make sure everyone knows of your POOR POOR business ethics and customer service. If that means reporting to BBB or standing out there daily with a sign that tells customers to run away from doing business with you I will do just that!

acrannis

Nov 5, 2011

Seven weeks after purchasing a new Kia Forte for my son we are still waiting for the permanent licence plate. The dealer tried to switch the plate from my trade in to my son's new vehicle. They were told that this can only be done for a spouse. As a result weeks were lost in this futile exercise. I would have thought that a car dealer would have been well aware of this rule and not wasted time applying for a transfer of the old plate. This is a disgrace and reflects not only on the dealer, but also on Kia. I suggest that anyone wanting a new Kia try another dealer.

Cbailey220

Oct 12, 2011

The service manager had no idea about the warranty on our vehicle. He called and stated the problem was a hose and gave price of $78.00 to replace. He was told not to fix it. There was recall that they did fix and he said they tightened a screw on a handle. He would call back with total price of repair. He never did. We called him and told him we spoke with KIA and we still had warranty the 10 or 100,000. He became very defensive. He quoted a 50.00 plus dollar repair bill and transferred call to cashier. She went over bill and stated there was a parts fee when asked what the parts were she reconnected to service manager. When he was asked about what the parts fee was for since he said he tightened a screw he became angry stated he would wave the fee and lock the keys in vehicle for us to come get it and do whatever as we where trying to tell him we didn't have a second key he hung up. He was called back and lied said he thought the conversation was through he was told we didn't have a second key he stated he leave them up front and hung up again. This is the most unprofessional treatment we have ever received from any business. I would not recommend this dealership to anyone I would drive miles to get treated better.

chelseyrea91

Sep 15, 2011

I mas lied to and im very unsatisfied. I went there wanting to buy a kia soul, was told over the phone i was approved for one, dave pretty much refused to sell me a soul, he told me it was out of my price range that i was approved for a 2012 forte which was the same price as a soul. I was lied to about the people i financed through and about who they tried to get me financed through. I was lied to about the price of the vehicle. They promised to give 1,000 of KBB value for my trade in, which they didnt. Promised to send me my tags within 30 days, now my tags are expired and they refuse to overnight me another dealer tag. I spend 20,000 dollars there and they cant afford to spend $15 on overnight charges? And a few days ago i tried to refinance my car through TVA (which is what i had originally requested) to get a lower interest rate and found out that they havent even sent my title to nashville yet and when i called to find out why it was because they needed a copy of my s.s. card...and they never bothered to call and tell me that. VERY unorganized and untruthful. After all this i called to speak with a manager but i kept getting the runaround. after the 3rd time i called i finally spoke with "one of the managers" not the manager. A man named Brandon , who did not want to listen to me and who did not believe me. He kept interrupting me and didnt listen to all i had to say, he said "dave sutton? we never get complaints on dave sutton. I cant believe this" with a cocky attitude like he didnt believe me. Then said he would find out what he could do and call me back anddidnt even take my number, so how is he going to call me back? on top of that he lied to me and said i couldnt speak to dave because he was busy with a customer, but earlier today i called to speak with dave and the receptionist told me it was his day off. So how was he busy with a customer when he wasnt htere? I work in timeshare sales and know no matter what you do they dont care, doesnt matter how much you complain or who you tell...but trust me i will get the word out. They wronged the wrong girl.

CLIFF56

Jul 15, 2011

TED RUSSELL KIA HAD THE BEST SELECTION OF NEW OPTIMAS IN TOWN. NOT TO MENTION THEY HAD THE BEST PRICE TO. I CONTACTED DAVE SUTTON ON THE INTERNET TO SEE IF THEY THE OPTIMA SX I WANTED. AFTER SPEAKING TO HIM FOR 20 MIN ON THE PHONE I NEW I WOULD BE BUYING A CAR FROM HIM. ANOTHER DEALER CONTACTED ME AFTER I SPOKE TO DAVE OFFERING A BETTER PRICE, BUT I TOLD THE OTHER DEALER I AM BUYING FROM DAVE BECAUSE HE WAS VERY HELPFUL. EVERYBODY AT TED RUSSELL KIA IS GREAT, I TELL EVERYBODY TO GO THERE NO MATTER IF THEY ARE LOOKING FOR NEW OR USED!!!!!!!! GREAT JOB GUYS, LOVE MY OPTIMA SX!

vincentagusta

May 28, 2011

It is over 30 days and I still do not have my license plates. My temporary tag ran out and when I called the dealer to see if they could over night me another temporary tag the flatly said NO! Evidently it is their POLICY to leave their customers without any automobile on a memorial day weekend plus now I can't get to work on Tuesday because of the expired temporary tag. What a way to treat a customer. If they did the paperwork correctly and on time they would not have to worry about the additional $15 overnight expense which they are telling me I am NOT WORTH.