Used Cars for Sale at Passport BMW in Marlow Heights, MD

AshleeK

Oct 19, 2016

The gentlemen in the service center are always friendly, knowledgeable and make sure I don't have to come back there unless needed. Meaning, the service provided is done so well that it keeps me away because they are doing that good of job. My car is in great condition...thanks to the BMW Service Center!!!

D. Thompson

Oct 19, 2016

IMY experience has always been great. I bought my first BMW back in 1999. My experience back then was great. I have two family members that own BMW s. I bought a 2016 BMW back in April. The salesman Teric was patiently helping as I went through the process of buying my vehicle. I give Passport five star rating.

MM

Oct 19, 2016

Passport is an absolute pleasure to deal with. They are real professionals but are also patient and thorough with new buyers. I walked away feeling like a very fair price after extensive research elsewhere in the area. The staff was very attentive and communicative throughout the ordering and delivery process. Can't say enough good things about the dealership and the people that work there.

Fernando

Sep 28, 2016

Manager was very innovative, we made fair transactions, and seller was generous with his time, and able to share good technical opinions (a bit difficult in some occasions).

Rene Fernando

Sep 28, 2016

I have a great experience with "Nana", a senior seller, very committed, honest, fair and always eager to do an extra mile in the process of selling. In addition, the manager was superb, very innovative, open to discuss, he was able to see opportunities, and made very good offers. I went for one car for my son, and left with two, changing my old one for a brand new 2017. This is truth. As a team Nana and his manager were exceptional.

Vera CJ

Sep 20, 2016

When the red light for the Safety Restraint system came on, I was in panic mode as that had never happened before. I quickly called Passport BMW for a service appointment and they scheduled an appointment for the next day. After pulling into the service bay area, my service technician, Keith, met me as I was exiting the vehicle. He explained what would happen as the car's computer system was checked and indicated that the car needed another maintenance service under warranty. I was offered a breakfast voucher which I accepted as I had rushed out of my home without eating breakfast. All in all, the service was completed in under two hours, plus they washed the car! Thanks so much Keith!

C. Jetton

Sep 17, 2016

Mr. Renner provided me with excellent service. I was treated very well. I was inform with updates on the status of my car.

Anthony Rice

Sep 15, 2016

Excellent buying experience with William McGhee in Sales and Jeff Steel in Finance. I will absolutely return for my next purchase.

Bill

Sep 15, 2016

I drive a long way to get to Passport because I know the service will be excellent, and I have never been disappointed.

Tiffany Livers

Sep 15, 2016

Had my vehicle in for a check up after. My service advisor David Rockell was great! Highly recommend.

umoja

Sep 13, 2016

came to your dealer ship and walked around for about 30 minutes , no sales person was available. you have some nice cars, but i'm currently not seeking a vehical. no problem things happen, just wanted you to

Rita Salmon

Sep 9, 2016

Mr Ray give me100 percent service I was so please on how great he was. And I just want to thank you for the the job he done. If I could get service like this every time I come there no reason go anywhere else. Thanks again.

Carl

Sep 7, 2016

My salesman Gregory Parker gave me great professional service. He was very helpful in assisting me in this transaction. Gregory knew what I wanted in a new X5 and he was able to deliver. I would reccomend Gregory Parker to all my friends and family.

Lynn Hunt

Sep 1, 2016

I bought a preowned BMW last week at the Suitland Dealership. I worked with Barry Vermilion. Barry was super, he knew what every bell and whistle did, I wish I could remember it all, this was the least painful car purchase I've ever had. Big thanks to Passport BMW, I love my new car!

Patrice Meighan

Aug 31, 2016

I had an excellent sales person who explained everything to me and made me feel at ease with the entire car buying process. He is an excellent sales person. He gave me valuable advice and I appreciate the service I received.

Kendy1

Aug 30, 2016

Passport BMW is great! I worked with Ian Lawyer who was able to answer my questions and concerns regarding my BMW trade in for a newer BMW. Jeff Steel in finance was able to explain the financing and warranty options we wanted. There were no tricks or lies and both were up front with helping us make the trade. My car was on the showroom floor so 5 cars had to be moved in order to get mine outside! We also met the GM who made us laugh with some great stories. Customer service was outstanding!

Josh

Aug 29, 2016

Wonderful place to service or buy a bmw. They gave me free food & were very professional! I will definitely go back there.

Tom

Aug 29, 2016

Just the best overall experience with a car dealership. I bought an X5 for my wife as a xmas present and they let me have the red bow just like on TV!! (then they let me return it, who wants that laying around?) They come and pick up the car when it needs service and everyone is very nice and pleasant to work with. The service department communicated with me every step of the way and really impressed me with their professionalism and attentive nature. Just really a really happy customer.

Salman atHoward County.

Aug 27, 2016

Very satisfied with the service and service personnel. Will recommend Passport BMW without hesitation.

Jornett

Aug 25, 2016

I'm very happy with my new car from passport BMW every one was friendly especially Nana he was very kind and professional, he make me feel comfortable thanks Nana, love my X6

Joyce

Aug 25, 2016

I was very satisfied with the service I received at your dealership My service rep Keith was professional My sales person Frank is the greatest and I would buy again here

L. Rodriguez

Aug 24, 2016

I am going on 10 plus years of having my BMW's serviced at Passport, so that alone should tell you how pleased I am with the service and facilities. The location is very convenient and my current service associate (Balazs) took good care of me, as I am always accustomed to and have always been happy with the way the service associates take care of me. I purchased my current BMW from this dealership and the buying process was as easy as it could be.

Manny

Aug 23, 2016

I was happy with the service provided. All personnel were very professional and courteous. I was provided with a loaner with no issues and was norified when the service was completed on my car.

Tommy Verola

Aug 23, 2016

David Rockwell is a Service Specialist without peers!!! Professional in every way, from the moment I drove through the bay doors until my car was back to the way she is supposed to be, David took care of both of us.... Plus he worked with my aftermarket Warranty Company to make sure everything was covered... That is a job no one wants to do but David took it on with creative effort!!! Thanks Passport BMW for maintaining such a high standard of performance and service!

EddieC

Aug 22, 2016

For the past two years, I've been bringing my vehicle here for service and I have to say that when anyone comes here, they should expect the preofessional and helpful treatment I receive each time I go. This group has one priority and that's customer satisfaction. Thank you Ray Frye for assisting me this past week.

Thomas

Aug 18, 2016

They really cared and made certain all my needs were addressed - working around my busy work schedule to assure I got the best service possible! The valet was icing on the cake.

Monica S.

Aug 17, 2016

This is one of my favorite businesses to patronize, not favorite car dealership, favorite business. I have been coming here for service on a used BMW, purchased a new one there and continue to work with Passport's service department. The guys in the service department are polite, knowledgeable and love cars. It shows in every interaction. Ray Frye and both Joey B. and Joey K. have been my service advisors over these years and I can say they somehow manage to make a trip to the service department pleasurable.My sales experience was wonderful. The salesperson worked with me to find the right BMW for ME; rather then trying to offload the most expensive one my income and credit would allow me to buy. I have said it before, they really should copyright their customer service model and sell it to other businesses.

Curtis Stamps

Aug 13, 2016

Job well done again. Consistent greatness is difficult to achieve but PASSPORT BMW manages to accomplish the the tough task of providing excellent service, every time!!!!

Paula

Aug 12, 2016

Outstanding Service Department at Passport BMW. Thanks Keith for outstanding Customer Service.

Paula Hasty

Aug 12, 2016

My car was serviced on August 10th and I was completely satisfied. Mr. Joey Kestermann was my service advisor and I found him to be very professional and I felt confident that he would assist me with the repairs I needed for my car. Thank you!

BMW FANATIC

Aug 11, 2016

Had a issue that was not covered under my 30 day warranty of my recently purchased used 328i however the service manager agreed to pay half & I pay the other half to have the issue resolved. I felt that was fair! Ray was my service agent who keep me up to date on everything! They also issued me a complementary service vehicle for the few days they had my car!Best Service Department

Dan Murawinski

Aug 11, 2016

Best dealership for quality service in the greater Washington DC metro are. Steve Heath is tops!

Dennis

Aug 11, 2016

After shopping and buying many brands including Infiniti I can honestly say this was the best buying experience so far. The management was very friendly and professional who went over and above to make my deal work.

BMW FANATIC

Aug 7, 2016

My overall experience with Passport BMW of Marlow Heights Md. was EXCELLENT! The car I wanted was at the location however it was on the recall list for its airbag. I put a deposit down to hold the vehicle, was told the bag would be in in a few weeks, and I would receive a call as soon as it was ready. I received a call a little over a few weeks however I got a great deal on the car I wanted! Nana is a great salesman I recommend him! Jeff Steel sealed the deal an was able to get me a great interest rate! This transaction was smooth & easy, I did not feel as if I was being taken advantage of like other dealerships!

Valeria Roberts

Aug 7, 2016

My experience with the service at Passport BMW has always great. The service technician is professional yet personal. He does followup and makes me feel like I am the top priority in getting my car serviced!

Jolene Woood

Aug 6, 2016

My husband and I had a second rate experience at a new dealership while traveling. Upon our return, we went to our normal BMW dealer. Steve helped me get the car taken care of, set me up with a bite to eat and coffee, and placed me in a car when it was decided there WAS an issue with the car. He kept me updated everyday and washed the car before returning it. Excellently done!!

Kee Darden

Aug 3, 2016

Michael Jenkins is my go to everytime. If you have any questions or concerns he's always there to answer them and be a GREAT help! Overall the SERVICE is always great!!!

lgregory

Jul 31, 2016

I took my car in for repairs and the service was outstanding.

DCDuck

Jul 23, 2016

If you are looking to purchase your next BMW, look no further. Passport BMW provides competitive pricing without much hassle and their Valet Service is extra ordinary. I highly recommend this dealership to anyobdy

Marcus

Jul 22, 2016

From the time I pulled on the lot, to the completion and delivery of the sale, Product Specialist Jay Trantham conducted himself with the utmost professionalism of quality sales. Even with the follow up communication, I would recommend Mr. Trantham to anyone in search of a BMW. Last but not least, I want to recognize the high quality of Passport BMW service lane, and the excellent service from Service Advisor Balazs Kiss.

JAcosta

Jul 13, 2016

My wife and I are completely satisfied with our buying experience with Passport BMW. From my initial phone conversation with John Dugan on the sales department, to working with Jay Emadi in Finance, Gianluigi Ramirez in Product Genius, and lastly Ray Fryer in the Service department, we had a great experience and were treated fairly and with respect.John Dugan did everything he could to make sure we were not only happy with the M3 but that it was exactly what we wanted. Never at any point did we feel pressured to buy. In fact, it was quite the opposite. He was very patient with us, especially during our decision making process. My wife and I will recommend John to anyone we know wanting to buy a car and we will definitely buy from him again when looking to make another purchase.I am very happy with my M3 and I look forward to working with your Service and Parts teams in the future. I hope you will share this feedback with the team I worked with.

Will Williams

Jul 13, 2016

In my thirty years of buying automobiles, I have never experience the type of customer service provided by Passport BMW. Peter my salesperson was amazing, knowledgeable and there was never any pressure - his line, the car will sell it self, and it did. Thank you Passport!!

Adam Shively

Jul 10, 2016

When I go to purchase, I will be visiting Passport.

JACKIE CARTAGENA

Jun 30, 2016

I like having my car serviced there they are all great and friendly.

Georgina Onomake

Jun 29, 2016

I am satisfied with my BMW X1. This is my second X1 and there such a vast improvement.The car is larger, there's complete detail like Bluetooth, air conditioning at the back, better crui controls and very comfortable seats.Think of it a car with complete details and on a lesser gas usage MPH. Sales representative Peter Akaeze is absolutely professional. 5 stars

Earthrunner

Jun 23, 2016

Car was very competitively priced and in fantastic condition. The manager, Tony, was very accommodating regarding our trade in. Aarion, the salesperson was very polite, accommodating, patient and friendly. We were extremely grateful for finding this dealership.

C L

Jun 18, 2016

Passport BMW has been the dealership we've turned to for the last 17 years. During that period, they've vastly improved their facilities and now have a state-of-the-art showroom and service area. The buying experience (5 different cars) has been seamless. They truly do work with the customer and do their level best to get you the exact car you want. The service area is exceptional. My service advisor, Keith Renner, is extremely responsive. He also ensures we pay reasonable prices for all non-warranty work. He let's you know what's wrong, let's you authorize repairs if there's any question and provides exceptional follow-up. Simply the best!

Mybeem

Jun 8, 2016

As soon as we enter the Passport BMW showroom, my wife and i looking around the display the Product Specialist person Jay Trantham approached us and he introduced himself to help us what are we interested to see with a very kind manners. We didn't feel any pressure and he answered all the question we looking for and he let us test drive the car and seat down and discussed the discount with his manager. We agreed and happy to buy the car from them Passport BMW of Maryland. keep up the good work Passport BMW.

derrick

Jun 6, 2016

I ran over something in the road which punctured through the metal shield underneath the car. Whatever it was it came close to severing one of the brake lines and that could have been disastrous. Instead the wiring harness was shattered. I called the same day and they were able to fit me in the next day. Keith told me they would be able to patch up the harness instead of totally replacing the wires which ran the length of the car which would have been 3 days of work. Instead it was 5 hours of work. Keith even gave me a discount off the original quote; that was nice of him. Keep up the good work Passport BMW.

Perry Smith, lll

Jun 3, 2016

We have bought four BMWs from Passport and salesperson Frank Parks. He is superb!! In service Keith Renner provides what I need which is a main reason for continuing to come there. Purchase and service are critical to me in selecting Passport. After driving Benzes since 1973 Parks convinced me to change to our recently acquired 2016 750 I xdrive. So far, so good!!!

MP

Jun 2, 2016

From our salesman Teric, and through the sales manager, Anthony and finance guy Marco - we had a great experience leasing our new car at Passport BMW. I highly recommend this qualified and patient sales team.

Ron

May 27, 2016

Okay so I recently just bought a car here. Let me tell you ... The experience was superb. The facility here, amenities , and people are all top notch. This is the first time I have ever wrote a review for ANYTHING. I mean it when I say it. But these guys were awesome. They made my buying process smooth, fast, and enjoyable. There is one major aspect you will notice immediately when dealing with the members of this dealership.. You will realize that they are a family, not only do they care for eachother but they care for you. I immediately felt like I was a part of the family and they were there for me from square one. I want to thank Teric Khairzada and Jeff Steele... These guys are great at what they do and deserve all the credit for my business at Passport BMW.

RaiderX

May 25, 2016

What can I say about Passport BMW? Let me start by saying they delivered top-notch customer service. Ive owned a Range Rover, a Mercedes S500 and a Maserati GT, and let me just say, Passport BMW has raised the bar on customer service. Ray Frye greeted me upon entering the service bay and was professional, welcoming and eager to assist. He explained what service was required and how long it should take, (under an hour). He also inquired to see if I needed a loaner in the event I need to be somewhere. After signing the service order, he directed me to several lounges, I found myself in the upstairs lounge where not only did I find several big screen TVs, computer area and an arcade room. Yes, an arcade room. Im still a kid at heart dont judge me! After several games, I received a call that my 650i convertible was ready, not that I was ready to go! Ray was accurate, forty five minutes and my baby was ready; and she is ready for the warm weather. Passport has earned my business!!!

Satisfied Customer

May 25, 2016

The team of Mr. Keith Renner and Ms. Janavia Harrell were very courteous, helpful and efficient. The extra time and effort that was put in the entire process of arranging the appointment and doing the scheduled maintenance was certainly all worthwhile! Thank you.

Truthbetold

May 23, 2016

I leased a BMW and someone was buying a used Audi at this BMW dealer at the same time I was there.This used Audi was in the showroom with a giant bow on it and the BMW i was getting is parked in the garage?!?!I did most of the paperwork online but was never even offered a test drive before filling out the paperwork.They poly waxed a dirty car; they said they had their best detailer clean it, but there was dirt all over it. And the smell inside the car was sickening. What a mess. I was so embarrassed for them.The sales person kept telling me over and over how to fill out the survey for his 'stellar performance'; what a joke.

Dennis

May 22, 2016

I've been taking my X5 to Passport BMW for the last year and every experience has been great! In fact, they go above and beyond when it comes to ensuring my SUV is in the best of condition.

Sandy Reed

May 13, 2016

I am very pleased with the service Keith Renner provides to me. Good service, clean facilities, always knows what to expect. This vehicle is the 3rd vehicle that I've purchased from Passport and I have always received good care. Keith is responsible, timely, honest, direct and patience.

Curtis

May 12, 2016

Since I purchased my BMW 528i, my selection for Services has been Passport BMW. The team is always courteous and efficient. I receive consistent updates for the status of my vehicle and assistance with loaner vehicles or rental cars if my vehicle is not ready on time. Most importantly, the advice for maintaining my vehicle has been excellent. I am considering purchasing a new BMW; my place for services will continue to be Passport BMW!!!

David

May 12, 2016

Ed and Frank were most helpful. They made the experience 'smooth as silk'

L. A. Hernandez

Apr 26, 2016

I took my car in to my usual service provider Mr. Ray Frye. His service AS ALWAYS was superb. I trust Passport and particularly Mr. Frye to provide the family care one would seek on a service provider. Great work!

Deborah ding

Apr 21, 2016

I had a minimal repair and I wanted to wait. My sales expert said come on in no need for an appt. My service expert offered a loaner but let me know it was a minor repair but I wanted to wait. My service expert offered me complimentary lunch and gave me his direct dial number to call him anytime. I have been dealing with Frank (sales) and Keith (service)for years they care about the customer and the Passport name. Thanks guys, I recommend you often. If I encounter a situation you always make it right before I leave.

Elizabeth O'Neal

Apr 19, 2016

Excellent quick service, done in less than expected time. Quick follow up from management. I couldn't be happier with Passport's quality of customer service.

FraserMD

Apr 8, 2016

Very happy with the service. I was also shown how to determine when my car needs servicing.

Patty and Dick Ryan

Apr 1, 2016

I've been a customer with Passport for 18 years and always received excellent service from their professional and friendly staff.

Dr. Doney Gerardo Olivieri

Mar 31, 2016

As always Passport personnel are always personal and professional. I enjoy taking my automobile to Passport.

Emmgee

Mar 31, 2016

Charlene Campbell at Passport BMW Marlow Heights was amazing to deal with. She enquired gently if I was still interested as I started my search very early, but was never pushy or tried the hard sell. These cars sell themselves so there's no need for that! The day I was ready to buy, Charlene was great - informative and patient. On top of this, Charlene is very personable and it made what is a lengthy process a pleasure

Gregory & Lottie Anderson

Mar 28, 2016

Thanks be to God, when we bought our BMW at Passport BMW, Aarion Browne handled our purchase. He really was an invaluable help to us. Thanks to his efforts and his guidance, we were able to navigate through the buying process. He work incredibly hard to, in addition, make us feel at home. As a result, we simply cannot recommend him too highly.

Tina D

Mar 28, 2016

I have had exceptional service at Passport BMW, the staff is really friendly and accommodating.

Barrett B

Mar 27, 2016

**VIEW MY VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** google search passport collision barrett b youtubeHad very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing. Major bodywork mistake: Incorrect body work caused misaligned doors and accessories not to fit correctly. The body was never fixed to specification prior to painting. Door still hits metal every time it closes, 1/2" gap in interior celling trim. New NISSAN Certified shop in MN (Autoworks Collision of Wayzata) estimate additional $7,200 to rework/fix Passport Collision Centers mistakes. Passport has been unwilling to work with other shop and help pay for rework. Passport Collision Center is not capable of repairing vehicles to manufacturer specifications. Shop also causes major delays and extremely difficult to get a hold of during and after repairs. Were never given the real story from staff and were consistently provided false information.

Nathaniel

Mar 24, 2016

Great facility and expeditious service. I took my 2001 BMW X5 for an oil change and it was done like a breeze. Also ordered spare key. I have never been disappointed by this dealership. They always deliver.

Delaware Dr.

Mar 22, 2016

After searching several dealerships, Passport BMW was chosen due to its large selection of cars. Originally looking for used car, but one I was deciding on sold. Received great deal on 2016. Sales department was awesome. It was a experience that has built a lasting friendship. Everything was done right! If you are in the area and looking for new or used car ask for JC Thomas (Charlene, Jay, & David) were superb. I have already referred Passport to other family members, friends, and colleagues.

Gregory and Lottie Anderson

Mar 22, 2016

I recently had our BMW serviced at Passport BMW and the service especially the Customer Service Advisor Mr. Michael Jenkins!! We simply cannot recommend him to highly!!! He and the staff really made the experience extremely pleasant. In particular, Mr. Jenkins clearly worked tirelessly and assiduously to see that any challenges that we faced were speedily resolved. As a result, he was really an invaluable help to us.

Tony h

Mar 22, 2016

I was pleased with the the service. All staff were kind and professional. A very customer friendly atmosphere.

Texas Cowboy!

Mar 14, 2016

It is a great pleasure to get great professional and courteous service each and every time I bring my vehicle in for maintenance. And I don't have to wait all day for the work to be done right the first time. The clean facilities are an added plus. Keep up the good work!

LucyS

Mar 7, 2016

Passport BMW is a great place to buy from and the service department is also very accommodating. We have purchased 4 cars from them and plan on going back, even though we live less than five minutes away from another BMW dealer. Talk to Mark White if you're planning on buying/leasing or ask for Ray Frye in the service department if you're going there for service.

GT Fan Forever

Feb 29, 2016

I dropped off my BMW 550 GT for an oil change, and Steve, one of the service agents, took charge immediately. He made sure that a loaner car was available for me, and reviewed all the relevant services that were due. He promised to keep me posted on the progress of the repairs, which he faithfully did. They had to replace some seals in the engine which were responsible for excessive oil consumption. He estimated that the repairs will take about a week, which it did. The only blemish with Passport BMW service is that they don't clean the loaner car before giving it to the customer. At least, that has been my experience the last 2 times I had to use a loaner car. The car smelled strongly of cigarette smoke. Overall, the service is great, and I will continue to use them over independent shops because of convenience and quality of service. I have never taken my car to them for the same problem twice, save for routine maintenance.

Chris W

Feb 16, 2016

We recently purchased a 535i GT and wanted to establish a good service relationship with a quality dealer. This BMW dealership was the closest to us, but wasn't in the best neighborhood. I feel foolish now for considering that as a factor and even a little embarrassed. The experience couldn't have been more pleasant, from scheduling to completion. The service techs were all friendly and very cordial. The facility was exceptionally clean and comfortable. I can't remember the last time i left a service visit feeling good. I was very satisfied.

Divadoyle

Jan 15, 2016

Passport BMW is the epitome of excellent customer service. They treat you very well and you don't feel like they are trying to get over on you. The service Manager Keith is the best!

Katrina Peoples

Jan 6, 2016

I had a budget but knew what i wanted. Peter Akaeze understood the importance of me sticking to my budget and helped me to stay within my budget. The financial team was also very helpful - Jeff was attentive and very helpful. Everyone was knowledgeable and made me feel comfortable. I LOVE my new car!!!! And i'll recommend Passport BMW to any and everybody! The place was clean and everyone in passing was just so friendly and inviting. Best experience!

Mark

Jan 6, 2016

Jeff Steel is the business manager at Passport BMW, and I give him and his dealership the highest recommendation. I purchased an extended service contract through him for my BMW X6, and the customer service I received was second to none. The whole process was very professional, and the price was the best I could find. Do yourself a favor and contact Jeff for the best service possible.

Robert

Jan 6, 2016

Excellent service from the sales dept. they made us feel right at home and part of a family. Would highly recommend them and Andrew Ramos to everyone.

Kbs

Dec 27, 2015

We bought our first BMW vehicle from Passport. We are very happy with the buy as well as their service.

John

Dec 24, 2015

The personal from the very first phone response were help and responsive to all questions at all times even on there days off. Ben and Robert were amazing to deal with they make buying a new car a pleasure as opposed to other dealer that made you think they could not be bothered. Passport is 80 miles from my home and I would deal with them again

JohnnyJ

Dec 20, 2015

I had been waiting for the new 7-Series to appear and was one of the first to order a new 750 from Passport--even before full technical details of the new model were available. I have done business with Passport and Tom Foster for more than 15 years and have stuck with them even though I now live 75 miles away. Tom has always made the buying experience a pleasure. He kept me updated on information about the new model as it was revealed from BMW and kept me up to speed on the 750's progress all the way from assembly line to delivery. When I changed my mind about one of the options, Tom was able to make the modification after the order was submitted. So, go see Tom Foster at Passport. He is a pleasure to work with and will add to the thrill of owning a new BMW.

Bert

Dec 15, 2015

I have always been pleased with the services I receive at Passport BMW. Keith Renner, my serviceman, kept me abreast of the services needed and stayed in contact with me during the process. He assisted me in getting a loaner vehicle so that I could make it to work. Like we say in the military, Keith is good people!

DR. W

Dec 15, 2015

Mike Jenkins was the best. I am a classroom teacher and could not miss a day (not even an hour) of work to have my car fixed. Mike offered to have my car picked up from my house and drop off a loaner! I was never inconvenienced while my car was being serviced. That is awesome customer service! Thank you Mike!!!

Fourth-Time buyer

Dec 15, 2015

I worked with Mark, Ian and Jeff, all of whom were more than patient with me. The process was smooth and absolutely zero pressure was put on me at any time. They were personable, knowledgeable and very accommodating. I have purchased from Russel (Catonsville) and Rockville but will be going back to Passport for all my future needs. Great group!

Patricia Murden

Dec 11, 2015

Excellent Service. I would recommend Passport BMW to anyone.

lovebmr

Dec 4, 2015

I saw an ad for a BMW on the internet on December 2nd. This car had no photos posted so I made an inquiry about the car online and later on JC the manager called me and told me this car is being inspected and getting ready for showroom. He said he will call me as soon as this car is ready so I can go take a test drive. He never did( what was I thinking? Honesty!!!). This morning on December 4th someone from the dealership called and said it is sold. The dirty game all af the dealers play and this one is on top of my "never go there" list. Terrible experience.

Erick Gaitan

Dec 3, 2015

It was Amazing experience with the sales person Justin on purchase my new car 20016 X1 and the car is amazing how nice drive it is a wonderful experience drive a BMW car I love it soft nice interior and nice looking car a lot of people like it I'm so happy with my X1 I recommend 100% and it was a nice experience at Passport BMW people over there are nicer to comper other dealers thank you very much Passport BMW and you Justin

Gordon Sumner, PhD

Dec 1, 2015

Keith Renner continues to be the best service representative I have experienced during my 35 years of BMW ownership. He provides the best, personal service anyone could have when it comes to ensuring your car is serviced by true professionals. His attention to details, sound advice and complete explanations are second-to-done. Well done, once again, Keith Renner, White Team!

Nadfire

Nov 25, 2015

I've been a long time purchaser of BMW's from Passport. The level of all-around service has been consistently excellent.

Max

Nov 23, 2015

Thanks to Michael I was in and out of the service center quickly after dropping my car off first thing in the morning. His professionalism and wonderful attitude made my day go well. It's always important to me to receive great service and Passport BMW always provide great service. Thanks Michael.

Jon

Nov 19, 2015

Recently bought another car from Passport and service was excellent. I also had a previous car I bought from here serviced and the rep, Michael Jenkins, was outstanding.

LoriA

Nov 18, 2015

Passport BMW have been the only dealer to work on my BMW. I'm very comfortable with the service department/advisors and their knowledge. Keith Renner have been my service advisor on many occasion and he has always be courteous and helpful with anything I need. I trust his advice when it comes to repairs on my vehicle. Getting a service appointment is excellent with easy in and out service at Passport BMW.

Joe, "Int'l Consultant"

Nov 13, 2015

Passport BMW provides superior service to other dealers in the Washyington, DC area. Close-in location, easy in and out service can't be beat. Service providers give excellent, courteous responses to any and all questions. If you don't want to waste time and or get the 'run-around'.....go to Passport BMW in Camp Springs, Md. You'll be glad you did!

Very Happy Customer

Nov 12, 2015

I recently bought a 435 convertible and my salesperson was Ian Lawyer. He was outstanding in every possible way. If you are looking to buy a car, he is the one to contact. He is a credit to Passport

evanron

Nov 9, 2015

November 2015 - I took delivery of a new 2016 X5 and my experience at Passport was excellent. This is my first BMW, which I ordered from the factory, and I love it. I worked with Aarion Browne and in addition my wife and I met Joe Long, David Comfort, Jeff Steel, and J.C. Thomas. Each was very professional, polite, attentive, and each genuinely listened to any of my concerns and questions.Though no fault of Passport, my vehicle had minor delivery damage which was repaired to brand new quality and fixed to my satisfaction. I was assured Passport BMW will stand behind their workmanship. Thank you - Evan.

aBMWfan

Nov 4, 2015

Recently got a new car from Passport BMW and I have to say the experience was wonderful. I have been really anxious about buying a car and they made it very comforting and easy. My salesman (Teric) was not they typical "pushy" salesperson and he worked with me very well and gave me just wanted I wanted. I would highly recommend them if you are in need of a car and don't want the "over the top" sales approach, but are just looking to buy a car with a dealer that knows how to provide the best for its customers.

Jim

Nov 4, 2015

The coil went out on my BMW and they worked me in the next day and had it finished that day. Thanks

Sheila Easaw

Nov 1, 2015

I bought my car in January 2015 and it has taken me a long time to write a review as I was busy with a new job....but I did remember that I need to appreciate them even if it was going to be late. I spoke to Carla Davis when I needed a new car and she said come on in and we will work with you.....and she did. She was wonderful, worked to make a deal and I walked out with a car that same day. Thank you Carla.

Snjeev

Oct 28, 2015

This was the best car buying experience I have ever had! My total time in the dealership was no more than 3 hours and everything was efficient and easy! I Sales associate at Passport BMW Ian Lawyer excellent guidance help me to choose my best car.

Jose Gomes

Oct 24, 2015

I was impressed by the professionalism and courtesy showed by all Password's employees, particularly by Frank and Jay. It was a very pleasant buying experience. I am sure that I wil be visiting them next year, when I am planning to replace one of my existing cars with another BM W.

Murphy Payton IV

Oct 23, 2015

Shout out to Mr. Rockwell and the cashier lady (forgot her name) for outstanding service! Best BMW dealership in the DMV! Hands down!!

Werks M3

Oct 23, 2015

I bought a used car from Passport with the remainder of the factory warranty. They sold the car to me stating there were no accidents. It turns out there was extensive bodywork done to the car that is now falling apart. They are telling me they are not responsible. Time for lawyers to get involved. Stay away from this dealership.

Dere parris

Oct 22, 2015

When in to passport BMW thinking I wouldn't b able to get a brand new M4, I was so wrong. Thanks to Jerome Maultsby, I was able to drive off with the car of my dreams. The finance manager make sure I understand the contract and that's what I wanted b4 signing any papers. Nothing wasn't hidden, everything was clear. Jerome is a excellent sales guy, I would recommend anyone to him. This is my 3rd purchase from passport BMW and was extremely satisfied with all purchases.

RonT

Oct 20, 2015

This was the best car buying experience I have ever had! My total time in the dealership was no more than 2 hours and everything was efficient and easy! I love my new 3 series and many thanks to Jerome for finding a great car at a great price!

LovemyBMW

Oct 16, 2015

It is always a pleasure to work with the Passport BMW Service Department for the regularly scheduled maintenance visits. Great communication, attention to detail and a truly "customer oriented attitude" has been my experience with Passport BMW Service. They go out of their way to make sure all my concerns are addressed and even deliver my car back to my office--CLEAN! They are the best!

R. Carrasco

Oct 12, 2015

Excellent service. Although I was there to test drive an out-of-brand vehicle, the sales rep was very efficient and courteous, as were all the staff.

KSC

Oct 5, 2015

I can always count on Passport BMW. Service is always great!

L.A.C.

Oct 5, 2015

Very accommodating! Helped us coordinate with glass company to replace windshield as well as repaired car in an extremely timely manner. Very courteous and friendly staff. Beautiful waiting area and nice snack/meals available.

PLK

Oct 4, 2015

We live in Virginia Beach and found a good deal on a BMW X3 at Passport BMW. We were hesitant driving the distance since we had only seen the car online. It only had 5300 miles, but you never know! The car was in new condition and it was so worth it to go the distance. BMW Passport rolled out the red carpet, from sales, finance, management, cashiers and even their "Genius" on site to train us on the tech parts of the vehicle. We highly recommend this dealership and it is worth the drive wherever you live. Also, there is an Enterprise Rental Car facility on site, so it was so easy to rent from Enterprise in VB and drop off there. Then we drove our new BMW home. Great experience all around!!!

Seniordiva

Oct 1, 2015

I was impressed by Keith Renner, who recognized and greeted me very cordially. He expressed concern about my problem and offered me an acceptable resolution. I waited for the service and it was completed in a timely fashion.

Jonathan W.

Sep 29, 2015

Arrived at the dealership with the expectation of having a tire repaired. Pantelis at Passport BMW walked me around the car and noticed another issue with a second tire. In addition noticed my fan button was peeling and offered to replace it and the housing loose around my rare view mirror. It is refreshing to see a dealership who's staff understands what customers come to expect with warranty service and are not trying to nickel and dime you through the entire process. Pantelis also recommended my oil change since we were very close to the change due date. I'm not big on writing reviews but these guys really go the extra mile. Much appreciated!!

harry

Sep 28, 2015

I have nothing but good to say about my experiences with BMW since I purchased my vehicle almost two years ago. The personnel are all friendly and courteous. They exemply what good customer service should be. They Care!

Jbnint

Sep 18, 2015

Jeff Steel is a finance manager that is very disrespectful and dishonest. He will lie to your face and get an attitude as if you are the one lying. I would stay away from Passport BMW until they realize how unethical Jeff is and take appropriate action to terminate his employment. Do not buy anything from Jeff and if possible just skip Passport all together. There are plenty of good people out there to deal with, no need to go through the same pain as I did with Jeff and Passport.

Mrs. PAEW

Aug 24, 2015

I enjoyed the purchasing of my new car. I had not purchased a new car in sixteen years! Passport made the experience great. They were helpful and very patient in assisting me. The environment of the dealership was very friendly! I have already recommended Passport to my family and friends!!!

Keith from Oakton, VA

Aug 20, 2015

Bought a new BMW Z4. What a great experience! Ian lawyer - sales person - and Dave Comfort - sales manager - were fantastic in doing all that was needed to put together an excellent deal for me and making the buying experience absolutely simple and enjoyable. Keith from Oakton, VA

Terri Clash

Aug 20, 2015

My experience at Passport BMW is always professional and the service is excellent. My service advisor, Mr. Ray Frye is very knowledgeable & professional. He provided me with all of the services that were perrformed on my vehicle he had it cleaned and delivered by 1:30 on the same day! Now thats some service!

Helmut Mertins

Aug 18, 2015

I have purchased multiple cars from Passport! I have had service performed and body work done on my vehicles. Passport never fails to exceed my very strick "German" expectations.

Victoria

Aug 18, 2015

The review is of the SERVICE. Sales experience was great and I consider coming back.The service has deteriorated significantly over 6 years. I was extremely disappointed this summer. This is why I decided to write this review. Here are my latest experiences with the PASSPORT BMW Service:1.Safety issues introduced after a job done on my car. Safety inspection failed next day! Issue was fixed after I came back. At the same time, an apparent steering whleel issue was not fixed since they were not able to diagnose it after 2 attempts . As a result I had to go back to another dealer and fix it.2.Alternative shop recommended to replace both (2) vanos solenoids. I requested to do the job which was promised. After I looked at my job summary upon return home, only one vanos solenoid was replaced. As a result I will have to pay deductible twice and waiste my time again to fix it ! 3.Denied servicing my car under maintenance. Denied changing oil after about 14,000miles and after 1 year. Denied to accept in writing that they carry all responsibility and liable for safety of the car resulting from their denial. ! I had to take a loaner and after 2 days learn they will do nothing !!!! Double time spent with no reason!! 4.Bite and switch. Upsell . recommendations NOT based on your specific needs : 2 years ago I was persuaded that based on may specific car needs I have to get warranty and maintenance packages. I paid around 2K for maintenance and had 1 oil change and 2 sets of wipers. Since now oil change is running $74 I lost around 2K altogether !!! NEVER buy maintenance- it is worh nothing!

Aj

Aug 17, 2015

Great dealership. Minimal haggling. Ian is a genuine guy who is easy to work with. Great overall experience.

Chuck j

Aug 15, 2015

Picked up and deliver at my workplace. Was provided loaner. Excellent service.

Leslie from VA

Aug 6, 2015

I found the service at Passport to be a very pleasing experience in general. I was expecting friendly salesmen and difficult service people (after the sale). But I was pleasantly surprised by how consistently friendly and cordial everyone was, not just sales. When I had a bit of a problem with my new (used) car, the salesman (Peter) made all the arrangements to expedite the service on the car and the service manager (Bob) was as nice as he could be in accommodating me, and even better made sure he staff took care of the problem promptly and efficiently. It's been a long time since I purchased from a dealer, mainly because of bad experiences I have had before, but this was like something out of a Disney movie. They far exceeded my expectations, and I'd buy again in a heartbeat.

Beemer

Aug 3, 2015

this is one of the nicer buildings I have visited. I worked with Ben and he provided a great experience. Most dealerships have an atmosphere of approach that makes you feel pressured into buying a car at their price but here I was comfortable in negotiating a fair price. I also worked with Marco for the finance part of the deal and he was also great. He explained the warranty options available in depth but he did not pressure me into buying anything I didn't want. Great experience and will be back for my next car in a few months.

Zuocheng Ding

Jul 24, 2015

Very professional and nice ! I made a deal with and have a good experience.

RaiderX

Jul 23, 2015

After attempting to close the convertible top on my 2012 650i, I received the message that the top did not lock; this occurred around 8:30am Saturday, June 11th. I immediately called Passport and and they told me to bring the car in at either 9:30 or 10am, whichever time worked best for me. Upon driving into the service bay, I was greeted by Pantelis Theofanidis, Assistant Service Manager. I explained to him the problem and he quickly jumped into action. After putting in my information, he notified me of a recall on my vehicle, and processed me to receive a loaner. He gave me an estimated time that I could expect to receive my car back and communicated with me during the three days that my car was there for service. He even went the extra mile and provided me information on parts for my car that would give me the "limited" look. The communication was excellent and every member of the service team was extremely professional. I received my car a day earlier than expected. I would recommend this dealer to all my friends and family members.

Anthony Clemons

Jul 13, 2015

I had been shopping several months for a Lexus 2006 SC430. Getting a little discouraged, thought about giving up and buying a different kind of car - found exactly what I wanted almost 700 miles away. Talked to Justin at Passport BMW - made a decision to book a flight (first flight ever), buy the car which is my dream car and drive it back to Atlanta. the entire transaction was handled in a professional and timely manner. Loved the entire experience and totally loving the car...thanks Justin you made my dream come true. T Clemons

Julius

Jul 12, 2015

I brought in my 2010 550 GT with a defective self-leveling suspension. This was my first visit to Passport BMW so I really didn't know what to expect. The staff was courteous and professional. Ray quickly wrote-up a service ticket and I was out in no time. I especially liked the fact he called and updated me on how long the repair was going to take. It was a good experience, I hope the repair holds up.

Gregory Anderson

Jul 7, 2015

THANKS BE TO GOD, PASSPORT IS FANTASTIC!!!! THE SERVICE IS ABSOLUTELY IMPECCABLE!!! IN EVERY WAY, SHAPE AND FORM IT IS SIMPLY OUTSTANDING!!! IN PARTICULAR, WE WOULD ALSO HIGHLY RECCOMEND PATRICK MEDEROS BECAUSE HE IS ESPECIALLY OUTSTANDING AND IS ONE OF THE HARDEST WORKING SERVICE ADVISORS WE HAVE EVER SEEN!!!!!!!!!!!!! IN ADDITION, THE BMW IS ONE OF THE MOST WELL BUILT AND WELL ENGNEERED CARS KNOWN TO MANKIND!!! IT TRULY LIVES UP TO IT'S REPUTATION!! WE HAVE HAD OUR BMW FOR NEARLY FOUR YEARS AND HAVE HAD NO MAJOR PROBLEMS AT !!! THAT, WE HUMBLY SUBMIT, SPEAKS FOR ITSELF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LONGSTANDING BMW OWNERS LOTTIE AND GREGORY ANDERSON & FAMILY

Cliff

Jul 2, 2015

The facility provides you with the comfort and amenities you need to relax while waiting for your vehicle if you choose to. Service was fast and timely as estimated. Scheduling was great.

Leon

Jun 28, 2015

I purchased a pre-owned X4 from BMW Passport... They have great prices for their cars and offered my trade-in good value.. From sales to service, all their staff has smiles on their faces and work to satisfy the clients. You can tell they put most emphasis on what review they will get in the Customer survey.. compared to most dealers who care about how much money they can squeeze out of you.. I never thought I would recommend a car dealer, I strongly recommend Passport BMW!!..

Reesecc

Jun 27, 2015

I am in the military and came home to visit my parents. While home my 08 Civic required repairs, I had already had the vehicle serviced before I left from my base, so another 1200 dollars didn't make me happy. With that my father suggested buying a new vehicle and since he was a customer of Passport BMW, we went down to the dealership. My thoughts were that a new BMW would be out of my price range, I was looking for one a year or two older for practical purposes. Too my surprise, I got a brand new 2016 at a very good price. I would like to extend a hearty thanks to Mr. Frank Parks (Salesperson) and the entire Passport BMW organization for making my experience an enjoyable and memorable one.

Michael

Jun 24, 2015

Personable sales staff. Drove the car to me when it was ready. Remarkable. Tech master went out of his way to acquaint me with everything the X3 is capable of doing, which is a lot. Salesman found an imperfection in the wax job and insisted he make it right. Took the car, delivered it back in two days. I later found swirls on the hood caused by buffing, brought it back to the dealer. Sales manager dealt with me personally, gave me top priority and I was out in 30 minutes, happy as can be. Would recommend Passport to anyone. In fact all of my friends who own BMW's bought them there. Are all very pleased. You will not be disappointed.

Wings9

Jun 23, 2015

The web is full of dealers who advertise "great prices" or "special deals". I've dealt with many. None have come close to the flat-out terrific offers from the professional sales organization at Passport. Led by Joe Long and his team with folks like Tom Foster, Passport has delivered at prices well under competing Virginia and Maryland dealers time after time. Save your time by doing a deal with Passport - it'll be well worth driving the extra miles. Honestly, I'm amazed at what they can offer and the speed with which a deal is done. You're out the door with a big smile sooner that you'd think possible. If you live in Virginia like me, be aware you'll pay just Virginia sales tax rather than higher Maryland taxes even though Passport is in Maryland. I've written these reviews for Passport several times over the years because Passport folks have been consistently delightful to deal with. Super knowledgeable, consistently outstanding deals. Thank You Passport!

SHale

Jun 21, 2015

My service experience was a great one! My Service Advisor Micheal Jenkins was great. Called, sent email kept in touch regarding my car. Thanks again

Jamison

Jun 16, 2015

Robert and Marco took good care of me and made sure my experience was a memorable one. I recommend checking them out if you're in the NE corridor. They have some really good deals to take advantage of.

Ty

Jun 12, 2015

The service and professionalism at this shop was quite refreshing. They replaced my tire (run flat) without attempting to sell me something I didn't need, unlike other shops. While others said I might need two tires, the dealer showed I only needed to replace the flattened tire. Thanks for the honesty! And the coffee is always hot!

rdparlington

Jun 5, 2015

Dealing with my sales advisor, Brett Robertson of Passport has been very pleasant and satisfying. He was very attentive, efficient and respectful of my time. He was always on time and fully prepared so that all my dealings with him took a minimum of time with little or no waiting. I had ordered a new car and he kept me fully informed of its progress from manufacturing through shipping and final delivery. Marco completed all the final paper work quickly and efficiently. This is our second car bought at Passport and both transactions were very satisfactory.

Mrs. CGJones

Jun 2, 2015

I am always very comfortable at Passport BMW. They have excellent customer service and very friendly customer lounges.

Nikki H.

Jun 2, 2015

I'm still smiling and overjoyed about my recent new car purchase at Passport BMW. My experience from beginning to end was great. Brandt Gess the Sales Advisor that assisted me was pleasant and professional throughout the whole process. He explained everything to me in detail, answered any questions I had and made me feel comfortable about the process. I would definitely recommend anyone who's in the market for a new or used BMW to visit Passport BMW, and ask for Brandt if you want exceptional service. I would like to also add that Jay Emadi, the Finance Manager was pleasant to work with as well as Luigi the BMW Genius who came to my home and gave me an encore orientation of all the features in my car. I'm happy and still smiling about my car purchase thanks to these guys!

JohnnyReb

May 31, 2015

After discussing a Certified BMW with the salesman, I drove 120 miles to test drive it. Should have asked if they will negotiate on prices. Car seemed okay but the salesman said all prices are non-negotiable (which I don't believe is accurate). I think he figured he could drill me since I'd driven so far to see the car and would be invested in it. I walked away,

Murphy Payton

May 29, 2015

Wonderful and outstanding service from Pantelis Theofanidis! Even after I forgot to reserve a rental he came through with a clutch play by offering me breakfast and making sure my oil change was shift! Passport BMW should consider giving him two raises!

RoFlo

May 28, 2015

I recently planned to go out of town and found a nail on one of my tires on my X6 and needed a replacement quickly. After visiting a few local tire locations, I was unable to get service or repairs done on the spot. I called my service tech Patrick. Not only was he able to accommodate me without an appointment, he was able to get me in and out in time for me to leave the same day! Great service!

Passport BMW

May 23, 2015

this is our second 7 series BMW we have been pleased with the car and service. But this time we got run flat tires and they are the worse ever a mini nightmare I don't know what we would've done if we didn't get the tire package. We have replaced over or at least 8 tires in 2 yrs due to tidies in the tires for hitting pot holes.

Murphy family of Virginia

May 8, 2015

As a recent customer my family and I found that Passport BMW offered a wide selection of BMWs. The sales people and managers were friendly and patient. This allowed us to focus on the vehicle we wanted and helped us to work towards obtaining exactly what we wanted in a car. The experience from start to finish was very smooth. For that we are thankful. If you are in the market you should check them out... Why, because we came from out of state to find our vehicle and we were able to find the vehicles we were looking for online and then once arriving there we made our final choice. Great customer service combined with a host of professionals.... We are very happy with our purchase. Happy Hunting... Murphy family

D. Burney

May 7, 2015

I dont normally write reviews; however, stellar service warrants the time and effort to recognize great businesses and the people that make that possible. I was online and found the perfect car that had even more bells and whistles Id hoped for. I was immediately contacted by Client Advisor, Aarion Browne. He was extremely professional and set up an appointment with me to view and test drive the 2015 528i xDrive on MY time. I also informed him that I dont test drive and purchase on the same day because I like to give myself time to crunch numbers and sleep on it. He was more than understanding and did not pressure me at all. Now, Im fairly young and was not in business attire when I arrived to Passport BMW. I was expecting to have to explain myself and prove I can afford to purchase a vehicle, but that was not the case. As soon as I walked in the door I felt like royalty. I was greeted with a smile and assisted just like everyone else. Now, I arrived a bit early for my appointment, so Aarion was wrapping up with another client. He still came down, introduced himself, and immediately sent me off to test drive the car ALONE! I hopped on the highway and was gone for about 30 minutes or so. Once I got back from my thrill ride, we got down to business. The terms we agreed upon were exceptionally fair and much lower than I expected. I received discounts for banking with USAA and other savings I wasnt even aware that I qualified for. Every question I had was answered thoroughly and Aarion was exceedingly transparent with what I was getting myself into. Knowing that I was not going to purchase that day, Aarion offered to allow me to drive the car over the weekend to aid in making my decision. I declined but knowing that was an option was a definite plus. Aarion did however hold the vehicle to ensure that no one else would purchase the car I wanted. I returned on Monday and he had the car right out front cleaned and ready to go. The process was quick and easy. I was there for maybe an hour. After dotting the Is and crossing the Ts, Aarion hopped in the car along with me and went over ALL of the many features this beauty came with. He also informed me that an encore (and a more thorough) overview of the vehicle was available and they would COME TO ME to go over these features again and answer any question I may have after driving the car for a few days. They are even going to hand deliver my hard tags once they come in. All in all, this was THE BEST experience Ive ever had purchasing a new car. Everyone treated me with respect. All of my questions were answered thoroughly and everyone was transparent with the terms and conditions of my purchase. At no point in time did I feel pressured to buy anything. The showroom was immaculate (even the restroom was to be rivaled), and I had a blast getting behind the wheel of all the different models. To the greeters at the front desk, to my Client Advisor, Aarion Browne, his manager (his name has slipped my mind but not his professionalism) the lovely ladies in the finance office, and the entire PASSPORT BMW Team Thank you!!

LPB

May 7, 2015

Passport BMW has consistently provided great customer service on all my repair work. It's very easy to schedule an appointment and the wait time for my X3 was very short. Great job to the Service Team!

JasonNova

May 1, 2015

Passport BMW is one of several BMW dealerships in the DC area. I went to several, but none topped the customer service and smooth buying process I experienced at Passport BMW. The honest and fair negotiations I had with Ian and the financing process with Troia was truly stress free and I will surely recommend anyone to their service.

Ron & Tee Gray

May 1, 2015

My husband and I are very appreciative for Pantelis Theofanidis (assistant service manager) for fixing our 750Li after 2 months of going back and forth with the car dealer that we originally bought the car from on the issues involving our vehicle. Mr. Theofanidis stepped in with the utmost courtesy and respect and did everything possible to help repair our vehicle. He was very attentive to what service needed to be done and was able to go above and beyond his duties to get our car fixed. We are greatly appreciative for his customer service, experience and dedication.

Don Ventrice

Apr 30, 2015

Passport BMW continually shines as a Center of Excellence. Out of the 4 BMW locations in my general area I've dealt with over the past 13 yrs (the closest being 6 miles from my house; Passport is 50 miles from my house), they are hands down the best - an example of professionalism and customer satisfaction that all others should emulate. From sales to service, no one does it like Passport. Specific thanks to JC Thomas and Ray Frye.

Ed

Apr 23, 2015

Great service , got a loaner and got my car the date I was told

Happy Customer

Apr 22, 2015

Service Team leader Sean Peria at Passport BMW always does a terrific job for me with my last minute service requirements. His attention to detail and his communication skills make dealing with Passport a pleasure. I highly recommend Passport BMW and Sean.

Ryan

Apr 18, 2015

Have used Passport BMW for 20 years, always excellent service.

Ayo78

Apr 7, 2015

I got my BMW serviced at BMW Passport area in MD. The service was great and honext when it comes to repairs on my BMW. Also, they are good and courteous about getting my items from the loaner ca and was able to pick up my personal items from BMW dealership even at closing. Best recommended to have your place serviced there.

She'B

Apr 4, 2015

Passport's staff was great! William helped me through my new car process with patience and professionalism. Even after I bought my car, he followed up and contacted me to see how things were going with my new car and to see if I had any questions. Kudos to Passport!

Patrick DC Metro Area

Mar 30, 2015

Once I had completed my on-line investigation of the X6 that I wanted to purchase. I visited four BMW dealerships in the area before ordering a new X6. Each dealership was given the same downloaded as built specifications of the X6 that I wished to order/purchase. Passport BMW provided the best price and highest trade in value of my existing vehicle. Carla Davis was friendly and easy to deal with throughout the entire process. If you are interested in purchasing a BMW in the DC Metro area I highly recommend you add Passport BMW to your list of dealerships to visit!

ajfleming98

Mar 30, 2015

Horrible Customer Service! Sales people and business manager lie and use bait in switch techniques to get you to buy a car. Absolute worse sales experience I've ever had with a dealership. Family has been buying cars from them for over 15 years and will never buy a car from them again. Also, service people are very unreliable and don't know what they are doing! Read all the reviews before you go! NO one likes passport BMW!

John T

Mar 28, 2015

I found a 2007 one-owner Porsche Boxster S on Cars.com being sold by Passport. I followed up with a call and the salesman and I discussed the car. As a long-term Porsche owner, I have a relationship with Porsche of Rockville and wanted my tech to perform a pre-purchase inspection. Passport arranged for one of their drivers to take the Boxster up to Rockville for my tech's inspection, which was an enormous convenience and gave me confidence in the car and the dealership. While at Rockville Porsche, I discussed the car with my tech, we both drove it, and I decided to buy it. While there was little flexibility in the price, my online research showed that the Boxster was very fairly priced given what was available in the nearby market. I am a satisfied customer.

Heather

Mar 26, 2015

It was easy to get a service appointment at the time convenient for me. The service personnel treats customers with courtesy and respect and are very attentive to what service needs to be done. My car was in and out in less than 3 hours. The facility is clean and gorgeous. The waiting area is very pleasant. While waiting other personnel asked if I needed anything - water, coffee etc. They always wash the car which is a nice feature. I've done business with Passport for over 10 years and have never been disappointed.

JSmith

Mar 26, 2015

I live in Washington State but I was recently on the East coast for work. I spoke with the dealership concerning a used 2007 Porsche Boxster. I arranged to see the vehicle while I was in the area and I planned to ship it back to Washington. I made an appointment and drove from West Virginia to MD to see the car after work. When I got to your dealership the sales rep that I made the appointment with said he was with another customer as he was not sure that I was coming. He asked another sales person to show the vehicle to me and that person informed him that the car had sold that morning. Not a big deal as that is what dealerships do, sell cars. However, given that I had driven from two states away to see the car I felt that a dealership that understood customer service would have notified a potential customer that the car they were interested in had sold. When he was informed that the car had sold he simply glanced up and said "sorry" and that was all. Not what I called great customer service.

Owner (TDL)

Mar 17, 2015

Repairs were done and I still had light on service engine soon. What needed to be repaired cost more that I would be able to pay. The service manager was able to get the bill down to an amount that I could pay.

WizDC

Mar 17, 2015

My service on my BMW was excellent and the Service department provide a loaner car. My car was return that day clean and fixed.

Owen Stewart

Mar 12, 2015

Great service.less than three hours. Rotated tires and replaced two tired on front. Then wash car. This my 2nd BMW from Passport. Stewart

Vince Black

Mar 7, 2015

Passport BMW gets it! They treat their customers as if their very existence depends upon it. I visited recently as I received a teaser email that was almost too good to be true. I had to check it out. My sales advisor, William McGhee, worked with me every step of the way and in the end, drove away with a 428i xDrive convertible. All the features I had wanted and a price that I was satisfied with. Passport is VERY clean, bright, everyone smiles. Just wish they were closer. I live in Sterling, VA.

MichelleB

Mar 4, 2015

I purchased from my local BMW dealer the last time, but this experience was far better. Ian Lawyer and his team went out of their way to make my experience as easy as possible. They were so accommodating, especially with the distance from my home to the dealership. I only had to go to their lot once; they came to me for the final transaction. Ian was switching the license plates from my X5 to my X3 on a dark, cold night!! I have never heard of such customer service. I highly recommend Passport BMW to anyone looking for a new or used BMW. There is very little haggling and a respect for the customer - it didn't feel like the stereotypical game playing we all hear about, and dread.

Allen

Feb 27, 2015

I really enjoyed working with the Passport staff. I came to the dealership not necessarily anticipating buying a used car, but hoping that I would find one all the same. They provided a handful of BMW's that fit my pricing and model requirements, and I ended up driving off the lot with a like-new vehicle. They also gave a fair trade-in value for my previous vehicle. The employees were courteous, knowledgeable, and definitely went out of their way to make sure I got what I wanted and expected from the BMW buyers experience. I definitely recommend others at least give this dealership the opportunity to sell you your next vehicle - I don't expect anyone to be disappointed. From a very pleased owner of a used BMW.

GemJ528

Feb 26, 2015

Passport and my service adviser delivered as promised. Very helpful to me in making decisions about product and services. The job was completed as promised, well done, and the price (costs to me) was competitive with prices from other entities in the area.

"Love my BMW"

Feb 17, 2015

Since buying my BMW from Passport last winter, I have been totally impressed with the support I have received from the dealership and service department. I recently had a need for some minor service on my car. My service request was handled quickly and efficiently by the service department. When my car was returned after being repaired, it was cleaned and vacuumed--nice touch! Very pleased!

Dan Murphy

Feb 15, 2015

I have been taking my X3 to Passport for about 2 & 1/2 years, my new service advisor, Keith Renner was excellent. He inspected my car, reviewed my service history and made the appriopriate recommendations. My car was service quickly and all items addressed. I have always had a very great experience with the service department. I can easily recommend the service department as outstanding.

Henry in Maryland

Jan 31, 2015

On 24 November 2014, I went to Passport BMW looking for a commuter vehicle that was good on gas. I was introduced to Mr. William McGhee (a BMW sales representative). He was extremely knowledgeable and professional. I purchased a new X1 that week. Fantastic service. Thanks

I'm Happy!

Jan 31, 2015

Everyone at this dealership takes on the responsibility of the "Buck stops Here"! You are treated as if you are the only customer in the dealership from the moment you walk through the doors. I have had the experience of purchasing a car, having service provided and unfortunately having my car repaired due to an accident, in each instance I felt I could not have had a more rewarding experience. Customer service is this dealerships life and breath.

DJ

Jan 23, 2015

This is the best car dealership I have ever worked with. The customer service is the best in the business and I have nothing but kudos for this dealership. I have owned numerous types of cars the majority being Mercedes but since buying a BMW I will never go back.

MBR

Jan 22, 2015

.....I could not have imagined a better experience. Personalized, professional service from Mark White made what could be an arduous or intimidating process of leasing a vehicle one that was smooth and efficiently handled. I cannot say enough good things about Mark White, and just as he was initially recommended to me, I would highly recommend him to others. He's knowledgeable, personable and considerate, as well as being a consummate professional. My interactions with other staffers has been just as positive. Thus....the five stars.

Cocoa Nut Brown

Jan 15, 2015

I frequent this location for maintenance and always have a consistent experience with staff here. I have had the pleasure of working with several advisors and have had no complaints thus far. Advisors are quick, efficient, and friendly each time I visit. I work nights so loaner cars are a deal breaker for me; a few other BMW locations often have an issue with loaner inventory in the past, therefore encouraging me to try out Passport. I've never been displeased; Passport BMW is a great location.

NC

Jan 15, 2015

Kudos to Keith Renner for being the consummate professional in the service dept. Because of Keith I returned to this dealership service dept. after buying my newest BMW at another dealer. He listens and is very responsive in a timely manner. Look for Keith if you need a leader in the service dept.

Tom Owens T.O.

Jan 15, 2015

I purchased my second BMW from Passport BMW. The car buying process was made very easy by my salesman William McGhee. He worked with me all day until i found the right car at the right price. I have been very happy with my car and I highly recommend anyone to buy a car from William at Passport BMW. I will definitely by my next car from this dealership.

MMoreira

Jan 13, 2015

Client Advisor, Ian Lawyer at Passport BMW was very helpful before, during and after the purchase of my new vehicle. While researching vehicle features and prices, Ian provided me plenty of information to help determine the best fit for my needs. During the visit to the dealership, Ian showed me several vehicles and provided me the opportunity to test drive my chosen vehicle without feeling rushed or pressured. After the purchase, he delivered the vehicle to my home and later scheduled an appointment for a specialist to visit my home to show my wife how to use all of the features of her new car. The process was easy, I am very satisfied with my choice to buy from Passport BMW and happy to have found a very patient and knowledgeable client advisor.

Norman Pugh-Newby

Jan 12, 2015

This was my best ever car buying experience. William McGhee and the other members of the Passport BMW team with whom I interacted were highly professional and focussed on satisfying my needs versus just selling me a car. This is the type of experience every consumer wants when purchasing an automobile.

CJ of Maryland

Jan 11, 2015

What a great buying experience. Accolades, to the seller, Robert Oates, finance manager Troia Collins and the JC the GM? Thanks for your hard work in locating and ensuring that my 2015 X5 was delivered in a timely manner. I am very appreciative of your diligent work and taking the time to listen to what I desired in a new vehicle. Thanks for your integrity and professionalism. You are by far the best team I have ever experienced in buying a vehicle. The overall dealership personnel I met and dealt with was excellent. What a great showroom with a warm and welcoming staff of nothing but professionals. Thanks to all and know that the best is yet to come.. God Bless each of you.

Bimmer4life

Jan 10, 2015

It's always a pleasure when I take my BMW to passport for service... Joey Kestermann always acknowledges a customer of his even if he's busy with someone else at the moment... He always has taking care of any problems I've had with my vehicle. This guy is awsome. This guy communicates with me about my service needs when he's not even at work when I reach out to him.. I'd definitely recommend Joey to anyone looking for a service advisor.... Even though I didn't purchase my vehicle from passport I wouldn't hesitate to..

Marcus

Jan 10, 2015

I will NEVER EVER EVER visit this dealership again. I wish I could give them "0" stars!! The sales department NOR the service department has been trained to give good customer service. Unfortunately I have been rewarded by other dealerships with amazing service so I actually understand what service should look like. These guys tell you what they cannot and will not do the moment you step on their property. When purchasing a luxury vehicle please visit BMW of Silver Spring...as they will treat you like royalty as soon as you walk in. I have purchased 3 BMW's in my lifetime and have tried Passport three separate times to receive horrible service each time. Terrible!!

Mike H

Jan 9, 2015

I contacted some area dealers when looking at the BMW 4 series. I test drove one at a dealer having a special promotion and knew this was the car for me. The inventory that was available just didn't match all the options that I wanted. After I built the BMW 428i that I wanted on the BMW site, I contacted several dealers about the build price and Passport BMW's quote was the best. After talking to William McGhee at Passport about the details of building, purchasing, and paperwork, I felt comfortable going ahead with the deal. He is an easy person to deal with and knows his stuff! All of this was done online and by UPS. I was able to track the build of the car in Germany, transport, and arrival at the dealer. I opted to pick up the car at the Performance Delivery site in Greenville, SC. I haven't picked the car up yet but can't wait to drive around the track there! I'll update after I get the BMW. Woo Hoo!

SamiaG

Dec 27, 2014

My experience with Passport BMW started out just fine but quickly turned sour. I visited this dealership after searching online for local dealerships. I placed an online application and received no follow up call prompting me to call the location to check on the status of my application. I was connected with Mr. Peter Akaeze. He was able to locate my online application and ran my credit app then we scheduled an appointment to meet the following day. When I arrived although I was prompt with my appointment Mr. Akaeze was not awaiting my arrival and had to be paged to greet me. He was very jovial and seemed very nice and warm. Over the phone I explained my financing goals and the vehicle I was originally interested in (an X5). Because I originally stated what I wanted to spend monthly Mr. Akaeze advised that an X5 probably wouldn't be feasible. Therefore, when I arrived to view cars I was a bit indecisive as my original car choice would not be explored. We test drove a 5 series which I was not too keen on. I then saw the 428i and we test drove that. I asked Mr. Akaeze to provide financing numbers on those vehicles and all the while I was still not really totally happy with either and it showed. I spent the entire afternoon at the dealership walking in the rain on the lot with Mr. Akaeze looking at options but I was still unsure. Towards early evening I advised Mr. Akaeze I would be going home as I was a bit mentally drained and also needed to get home to my family. He was hesitant to let md leave. I strolled the lot and then came upon an X3 which I wanted to look at. I asked Mr. Akaeze to view. As soon as I sat in it I loved the feel of the car interior. I'm an SUV gal haven't driven a car in years so this was up my alley. But again, I started out interested in the X5 so why wouldn't it be? I then waited at the dealer as Mr. Akaeze worked on getting finance info for me. He was unable to do so before I left and we communicated via email that evening. I advised that if he could get the vehicle to the price point I was looking for we could close the deal. However, the more research I did that evening the more I realized that the X3 may not be for me and maybe the X6 would interest me more. In addition Mr Akaeze was not clear on the specs of the 428i which I was also interested in but told him that if it didn't have certain luxury features I didn't want it. Well researching online I found it DID just in a different model. Mr. Akaeze never mentioned that to me. So the next morning I returned and it was business as normal however I was armed with this new info. I test drove the X3 as that was where we left off but I didn't get the warm and fuzzies for it. We then walked the entire lot in the fog and cold mist rain looking for another X3 in a different color that I saw was in stock online. We returned to the dealership and Mr. Akaeze began to show clear irritation. His mood became cold. I didn't like his vibe AT ALL. I told him to check on the numbers for the X3 and he came back to congratulate me as he was able to get the financing I was looking for. I was still uneasy and just felt in my gut I wasn't doing the right thing. Plus his attitude wasn't helping either. I kept trying to make light of the situation by saying "I'm sorry, I know you're irritated.." And not once did he respond like one should when a customer comments in this way. Not once did he say "No don't be sorry" or "I'm not irritated." Nothing. Lol. The tension was clear. I then asked to drive the X6. After driving it I was in love. I knew it was for me. Now although it was not the color combo I wanted I was stil willing to get the vehicle. Peter's nasty disposition however was just a total turn off. I sat in his office while he went to his managers office to run the numbers. He then calls me to his managers office with him. Felt like I was going to the principles office. His manager begins to go over the numbers and although they were much higher than what I originally set out to spend I still could afford however in my gut something was saying LEAVE as Peter's disposition was just totally turning me off. Like I know I had been indecisive but dude you are a car salesman. This is your JOB to show me options!! It's not like I'm buying a Kia (no offense to Kia owners) but this car is xxxx there a house on wheels! I need to be completely confident in my purchase so if you have to show me 100 cars you should do so with a smile and secretly hide your irritation! Lol. Well I told them I wanted to ask my hubby, when in all actuality I had the green light from him to get whatever I wanted but I just wanted to get out of there as I felt uneasy. As soon as I said I wanted to wait and talk to my husband Peter gets up and walks out of the office!!! OMG! I look at his manager and say "I must have upset him"! And his manager (JC Thomas) just glosses over it like it was acceptable for him to act in this way. I was appalled! As soon as I left I contacted Silver Spring BMW and lets just say their service was night and day!! Within 4 hours I was leaving that location in my brand new fully loaded X6! Couldn't be happier!! I called and expressed my discontentment with my experience at Passport to the manager JC. He apologized but I feel like the correction should have been made before I left. You don't let a customer leave your premises disrespected in front of you the way Peter disrespected me!! And for that reason all that time you spent with me Peter someone else got paid for it! You just lost one!

Patti z

Dec 26, 2014

Taric was the salesperson and did a great job. Jeff was the finance manager and helped me to get the car.... I also got a good deal on the vehicle.

Derrick

Dec 22, 2014

I just happened to luck out and in my humble opinion get the best salesman at Passport. William was extremely patient given that it took me about 4 weeks to finally make a purchase. During that time William never got frustrated with and never "wrote" me off as just another customer that was wasting his time. William is so accommodating I really don't know how he had time for all of his customers. Meaning is he this accommodating to everyone? During the buying experience, I never felt pressured, rushed and "ALL" my questions were answered, and if he could not answer the question he would get back to me promptly. The experience was so good, I will be back to see William when my wife is ready to buy her BMW. Go see William, you won't regret it.

Patrick M

Dec 20, 2014

No pressure. Direct, very accommodating and responsive, I knew the exact Certified Pre-Owned vehicle I wanted and it was ready to test drive when I arrived at Passport. The experience was surprisingly pleasurable and easy. No one tried to sell me anything -- just answered my questions in a very friendly, courteous, and responsive manner. The finance manager worked hard to find a lower interest rate than my credit union was offering. Ask for Teric when you visit Passport and you will be a happy BMW owner.

Jahmaka

Dec 12, 2014

I went to Passport at the behest of my son who just purchased a Mseries BMW in Germany and thought I may like to own one also. I drove on the lot and I guess because it was cold no salesman where outside, and just as I was about to pull off a lot person engaged me and got a salesman to assist. His name was William McGHee, and I told him what I wanted and he made a couple of suggestions without any pressure or sales pitch. I drove three cars and then decided on another Non BMW product, and to my surprise he was just as pleasant and professional as he began. I did have a couple of issues with vehicle however after a little persistance on my part The Dealership Did The right thing and took care of most of my concerns and I am confidant they will address the rest, I must say I am pleased with my experience overall. The dealership is very well designed almost everyone was personable that I encountered. Mr McGhee was great to work with and actually listened to what I said and asked for and did his best to accomodate me. I will be buying a car for one of daughters soon and he will be my first call..

JT

Dec 12, 2014

My BMW Service Advisor Mr. Keith Renner is the best. He goes the extra mile to help his customers. He makes great customer service a reality. And for me, that makes the difference with Passport BMW. .

Fredrick Joyner

Dec 11, 2014

I received outstanding service from Passport BMW Service Department. Mr. Pantelelis Theofandis, Service Advisor, provided excellent service by keeping me informed on the status of my vehicle. His professionalism coupled with attention to details is a sterling example for all to emulate.

Henry W

Dec 7, 2014

Before making your auto purchase/lease decision, I encourage you to speak with Ian Lawyer at Passport BMW. Ian understands the market-leveling effects of internet buying/leasing services, changes now enabling buyers to avoid the torture of dealer negotiations and endless waits for supposed weighty agent-manager consultations! Ian gets it and I'm certain he'll make your Passport BMW buying/leasing experience the same pleasure he did for me! Here's proof: we never met until I picked up my new 2015 BMW X1! All of our prior contact came via phone, email, and text, and all occurred through Ian's diligent follow-up in response to web inquiries I'd made on BMW offers! Ian is intelligent, affable, and entirely customer-oriented - and is a very positive reflection of Passport BMW's commitment to transparent and fair auto sales, leasing and related services. While I highly recommend Ian Lawyer and Passport BMW, please don't take my word - have a chat, or text, or email with Ian and see for yourself!

Brenda Wallace

Dec 5, 2014

Outstanding customer service. Mr. Lawyer, Sale Advisory provided excellent service making sure I purchase the vehicle I was looking for. He is just a greatttttttttttttttt person!!!!

Jeffrey Siberon

Dec 5, 2014

Salesman did not allow any negotiations below MSRP markup. Dealer invoice 10% above fair price. Customer will pay 4-6k above fair price. BMW manfacture rebates to consumer were applied to offer before reaching a fair deal. Buyer beware.

JohnMD

Dec 4, 2014

I have taken my BMW to Passport for a few years now and I am completely satisfied with the service. The service team, especially Mr. Frye, is so courteous and professional. They make an effort to fully understand why you are bringing the car in for service, especially if it something other than regular maintenance, in an effort to get it right the first time. In addition, they are so attentive and keep you informed as progress is made on your repair. It is a great experience.

fathers heip

Dec 1, 2014

i' contacted this dealer to check out a use car for my daughter, i' did'nt purchase but was contacted by a sales person, whom was very respectful and explained how to jproceed and about the car i' was intrested in.

J Lenzy

Dec 1, 2014

I was happy with the excellent customer service that I received at BMW in Camp Spring, Maryland. I recently purchased a 535Xi and made an appointment to only have the oil changed. The BMW Customer Representative (Steve) was very professional and courteous. I was not aware of a check list was being completed on my car. He ensured the wipe blades were replaced and also disclosed there was a recall on a defective tail light. I was in and out in no time. Thanks BMW!

dleibowitz

Dec 1, 2014

I was in the market for 2015 BMW 428i convertible and had received quotes from other BMW dealers in the area (one where I leased my previous car and the other where I had that car serviced). Before making a final decision, I read a review of Passport BMW and of Adam Hansford in particular and decide to check them out. I called Adam, gave him info about my previous quotes and that I had read about him and Passport on DealerRater and gave them the opportunity to "wow me". I was not disappointed! Though I did not actually meet Adam until picking up my car (I ordered it from scratch and received update emails on the build and shipping process), Adam was a real pleasure to work with -- courteous, responsive, and willing to go the extra mile. In addition to Adam, I also dealt at purchase with Troia Collins in the finance department. Troia also was a pleasure to work with.

Jerry B

Nov 30, 2014

I contacted Passport on a Tuesday about a BMW they had listed that was exactly what I'd been looking for over the past several months. Having never dealt with them before, I was a bit skeptical that they even had the car - as other sketchy dealers had taught me in the past. I live 5+ hours away so my first effort w/Matthew was to verify the listing. After a surprising level of attention and immediate correspondence, by the next day I had confirmed plans to make the 5+ hour trip to Passport to inspect/drive the vehicle. Less than 48 hours after my initial contact, I had signed the deal which included a great price for my trade-in. I am NOT an easy buyer - I do alot of research and know the market well going in. I accepted the first deal that was offered by Passport and was thoroughly impressed -these guys were a class act top to bottom that I highly recommend.

22yr customer

Nov 29, 2014

Service mgr, Joey jester an, did excellent job. Professional, courteous. He went the extra mile to get my service completed promptly.

Christal Gainyard

Nov 27, 2014

I purchased a used 530i from Passport BMW on 11/10. My sales persons were Jerome and Adam. They provided me with outstanding service. They made the searching and buying processs extremely easy as well as confortable. Beacause of them, I was able to purchase myself an early birthday gift. This was my second purchase from this dealership and I am as pleased now as I was in 2005 when I purchaded my first vehicle from this dealership. I'm glad I made the decision to purchase from them again.

JHS

Nov 27, 2014

I was treated very professional and I was in and out quickly.

Helmut G. Mertins

Nov 25, 2014

I had some general service as well as body work done at Passport BMW. The work performed was to the highest standard and the service was second to none. I can highly recommend Passport BMW to anyone requiring their vehicle services.

Damean

Nov 24, 2014

Mark White and Passport BMW treated me very well in every aspect. They did an incredible job.

Jamil, Wail

Nov 22, 2014

I was greeted at the doors by Mr. Matthew Rezza and showed me the car that I wanted, he went into details to explain everything about the car and the paper work for buying the car. He acted professionally and politely. This was the easiest time I have ever purchased a car from a dealership.

Al B

Nov 21, 2014

I've owned several BMWs ... and when it comes to service, Passport in Marlow Heights, Suitland, MD is the place to get it done. The service managers are top-notch. One in particul;ar, Keith Renner, is the best service manager I have come across in years. He is customer focus, keeps you informed, and delivers on his promise to give you the best service. This is why I keep coming back to Passport BMW.

Cyn Z.

Nov 21, 2014

It was great experience working with William McGhee at Passport BMW. He is a top professional who considers customer's satisfaction as his first priority. He took care of all my requests and responded to every question I had in such a timely manner. His efforts made the car buying an easy and enjoyable process. If I were to buy another car again, I will definitely come back and find Mr. McGhee.

Zen0s

Nov 21, 2014

Worst experience ever! Brand new vehicle has A/C unit blowing out white dust/particles and still hasn't been fixed by the dealer. In this 90+ hot weather I have no A/C in a brand new vehicle... What a joke! Also, Sales advior (Aarion Browne) I was dealing with has little to no clue on vehicle information and he is a LIAR! After making the purchase I found a "Stolen Vehicle Recovery" document in the glove compartment with some guy's name with same VIN# as mine. So I asked him about it, and he said the person never got "approved" and sale never went through. Something didn't feel right so I decided to give a call to the guy who supposedly never got approved, come to find out he actually bought the vehicle and returned it within hour or so! xxx! Really? I would never trust this dealer and give my business again! Be aware folks! These people don't give a xxxx about you as long as they make the sale! There is nothing good to say about this dealer. Service is extremely slow and it is so hard to reach anyone, left several messages but never gets return calls from sales advisor & finance advisor! Since the sale has been finalized they could careless. This has been the worst car buying experience I ever had! Avoid this xxxxxxx dealer like a plague!!!!!

BMW Owner - M. C.

Nov 19, 2014

BMW Service representative Mr. Joey is a great adviser.

Cedric L

Nov 19, 2014

I had failed a State inspection because my brakes had worn to below the legally acceptable limits. The garage doing the inspection wanted to repair the brakes and would have charged me over $900 for the "privilege". I immediately called my Service Rep, Keith Renner and not only did he immediately schedule me for an appointment the next day, he made sure the repairs were covered by the warranty I have. He also had a loaner lined up for me. Great anticipatory service...and saved $900 to boot. It doesn't get any better than this!

JoeT - BMW enthusiast

Nov 19, 2014

Superb Customer Service! Mr. Keith Renner is not only friendly and helpful but he gets things done efficiently, all the while keeping the customer informed about what's going on. It's one thing to buy a car but the customer service is what make all the difference for me. Keith is a great asset to Passport BMW.

Hyundai Buyer

Oct 23, 2014

I purchased my used Sonata some months ago. After all the time I can now say that I feel that I made a good decision on on purchase. Upon by entry I was pleasantly greeted by Passport BMW salesperson Mr. Adam and others. I remember being offered water multiple times by different people. Mr. William helped me with the whole buying process. I liked his down to earth attitude and accommodating energy. He wasn't pushy, but simply passionate about this vehicle and trying what it takes to ensure that my questions were answered. I also appreciated the Manager along with Mr. William made sure that my few requests were considered and done (ie. full gas tank and auto detailing). Thanks Passport BMW!

Michael

Oct 18, 2014

Good services, good people, fast buying process, very helpful

Darla Richardson

Oct 6, 2014

Professional car buying experience, not pushy and I was able to buy the car of my dreams.i would defiantly recommend this dealership to anyone.I was able to purchase a car at a great price and great interest rate. I would highly recommend this dealership to family and friends. Also I will only own a BMW

Disappointed Car Buyer

Oct 1, 2014

Contacted Passport through cars.com for a quote on a 228ix. Despite multiple email dialogue between their salesman and manager, neither seemed capable of fulfilling the original request...a quote for a 228ix. I even gave them the opportunity to inform me what set them apart from other bmw dealers and they couldn't even answer that simple question. They continued to blatantly ignore my questions and were only interested in getting me to their dealership. Don't waste your time contacting them.

Sidreddy

Sep 29, 2014

Recently I was in the market for a BMW and zeroed in on an x4. The reason I picked this model was because its a new platform for BMW being released this year and I wanted it stand out in the crowd. I originally wanted to use the Costco auto service, because it offers great rebates on cars from a few approved dealers in the tri-state area. I also shopped around other dealers to see if they could meet or beat the Costco offered price and quite by accident chanced upon Passport BMW. Let me tell you that there are 2 other BMW dealers within 15miles of my house, but I still drove the 50 miles to Passport. I dealt with Adam Hansford the Sales Associate and almost exclusively dealt with him via email. I basically negotiated the car with all the options I needed for the price I had set in my mind. Throughout all this process, Adam was most patient, helpful, forthright and open. It was the most hassle free and stress free car buying experience in my life and believe me I have bought quite a few cars so far. The only time I went to the dealership was because Adam insisted that me and my wife come in for a test drive and get a feel of the vehicle. That was actually a ruse to get us into the dealership, because on that particular day BMW was having a sales promotion and if you signed up for it you got $1000 off on your next purchase, thanks Adam that was a big deal.The vehicle was a gift to my wife and because of my options it had to be ordered and it took us 5 weeks from order to delivery. Adam provided us with the order number and how to track the progress of the build at BMWs Spartanburg facility. It was breathless anticipation and excitement till it arrived. Adam explained every feature of the vehicle and made sure my wife was comfortable and happy. He also introduced us to all the staff and the service personnel at the facility. The paperwork was a breeze and we were out with our new baby and loving it ever sinceThanks Adam and Passport BMW

Dina S.

Sep 24, 2014

My experience at BMW was excellent. After visiting a few BMW dealerships in the DC area I found Passport BMW a very welcome place. I recommend Passport BMW for prospective BMW owners. Our sales rep. William McGhee was great and our accommodated all our needs. I would recommend William and Passport.

lsanes

Sep 18, 2014

I don't understand the bad reviews because my experience was great. I read some of them before going in and was hesitant but I'm glad I visited Passport anyway. I drove in early Monday morning due to a noise coming from the front of my 07 550i, rattling noises and Idrive issues. I was nervous of what to expect because I did not have an appointment, however Mr. Keith Renner greeted me professionally and accomadated my needs. I was even arranged a loaner vehicle as the diagnosis would take a while. I was impressed by this considering that I was just a walk in.Mr. Renner kept me timely informed every step of the process, explained thoroughly the charges which seemed very reasonable and had me back in my vehicle within 3 days. I am very satisfied as I have experienced some horrors before with my vehicle being held up in a service center for weeks. Out of all the years of dealing with numerous service advisors from different brands of vehicles, Mr. Renner is one of the best I have had the pleasure of dealing with. He went above and beyond his necessary job duties to ensure that I was fully satisfied with my experience. I can tell that he has a passion for his job and is dedicated to customer service which is needed in such an industry. I would easily give a 5 rating to customer servcie, professionalism and timeliness. The service technician who worked on my vehicle was also very helpful on the test drive and explained what my issues were. I can tell that he thoroughly enjoyed his job and he put more than the usual attention and care to my vehicle.By the way, I've visited BMW of Silver Spring, Annapolis and Rockville but I had the best satisfaction from Passport.

Lukas

Sep 17, 2014

I ordered and bought some weeks ago a new M4 and the dealer service is excellent. Changed the order to one existing car without any problem after some weeks!

K. Whet

Sep 12, 2014

I just wanted to write a review about my salesperson Carla Davis. I went into passport BMW told Carla exactly what I was looking. For and she nailed it!! White 528i x drive black interior and all necessary Features. She called me two days later and my car was in the showroom On the floor. I was excited as hell!! All I have to say is everytime I get into my car. I feel classy and happy with my purchase. Thank you Carla for your outstanding customer service.. Carla Davis has proven to me that There are genuine people who sell cars.

MotivatedBMWcustomer

Jul 20, 2014

I live in the area of Passport BMW and tried to give business to local dealership. As I exited my vehicle, I met a sales person in the parking lot. I walked over to him and informed I want to buy a 2014-2015 Hybrid 5 or Hybrid 7 BMW as a 2nd vehicle, and asked to see both so I could decide which I could purchase. The sales person said he was busy, and he doubt if they have either vehicle to see. He continued to walk fast through the parking lot, and advise I come inside to see if another sales person could assist with my inquiry. Two Sales ladies were sitting at the front desk conversating with no papers in front of them. The salesman advised them I had interest in Hybrid 5 or Hybrid 7 both Sales ladies informed they were busy. Here were the responses from the unmotivated sales ladies #1 "she had a client in financing and she was waiting", the other #2 sales lady said "she was busy also and went on to state something....". The Sales Manager sat behind the glass window and overheard the conversation, we engaged in eye contact as I said WOW everybody to busy to assist. I continue to say, I will take my business to another dealership (Rockville or Silver Spring) since 3 sales persons here are too busy.. to even advise/check to see if the dealership had Hybrid vehicle available to sale and I had to find another sales person to assist. As I left and entered my Truck (that I love and had for years); I noticed the same Sales Manager standing at the front door looking out into the parking lot. What a why to loose business. If sales persons are not willing to provide inventory information I highly suggest Passport BMW invest in Kiosks or computers or receptionist, so customers can check available inventory, rather than loose business to another dealership as a result of Salespersons that have no motivation to multi-task; especially while they sat at the desk waiting!!!!!

John

Jul 12, 2014

Sales person very courteous and followed up promptly on all e-mails!!

BMW Girl

Jul 11, 2014

I am a die-hard BMW fan. I purchased my first BMW in 1996 and have never looked back. I stopped by Passport BMW to have my car serviced and was not planning to purchase a new car for another 8 months. Robert Oates struck up a conversation. He shared his knowledge and excitement about the newest models. Typically I purchase my cars from my long-time sales representative out of state to ensure a positive purchasing experience. Needless to say Robert had me in the latest model in the next couple of weeks. Robert is personable, straightforward, and genuine in his approach and exceeded all of my expectations. Robert I will see you in two years for my next model.

BMW Girl Forever

Jul 10, 2014

I am a die-hard BMW fan. I purchased my first BMW in 1996 and have never looked back. I stopped by Passport BMW to have my car serviced and was not planning to purchase a new car for another 8 months. Robert Oates struck up a conversation. He shared his knowledge and excitement about the newest models. Typically I purchase my cars from my long-time sales representative out of state to ensure a positive purchasing experience. Needless to say Robert had me in the latest model in the next couple of weeks. Robert is personable, straightforward, and genuine in his approach and exceeded all of my expectations. Robert I will see you in two years for my next model.

Tariq Ahsan

Jul 5, 2014

This is the second time in a row I have done a 3 year lease of a 328i sedan from Passport BMW at Marlow Heights, MD. I now live in Fairfax, Virginia. In fact, when my first car's lease ended I turned it in at Fairfax BMW. They tried to get my business. So did the other BMW dealerships in the Northern Virginia area. But at the end I was impressed by Mr. McGhee's admirable tenacity in winning my business. He was courteous and patient with me and worked hard to fulfill my requirements. He has managed to give me the best possible deal compare to other BMW dealers in the area. In my first BMW from Passport I had the opportunity to take the vehicle to other dealerships for services which included dealership as far as Austin,TX. In my opinion Passport BMW's services overall is unparallel. I very much recommend Passport BMW for great buying and service experience.

Jasmine H.

Jul 2, 2014

After a car accident I was left with a totaled car and the need for a new vehicle in a short period of time. I was interested in purchasing my first BMW and headed to Passport BMW for this task. Carla Davis was my salesperson and truly went above and beyond to make sure that we found a vehicle that met my wants and needs, even in my time crunch. I very much recommend her if you are in the market for a new car and want to work with someone knowledgeable and always willing to help!

William C

Jun 16, 2014

I had been searching for a specific 335 and finally came across one here at Passport BMW. Matt R took care of me, provided great service, followed up, overall easy and enjoyable car buying experience. I was hesitant to purchase a vehicle out of state, however the price was too good to pass up and I owed it to myself to at least fly up and inspect vehicle.. Matt R went out go his way to look the car over, front to back, photographing and documenting any slight imperfections on the used vehicle. I couldn't have higher praise for him or the dealership. If you're looking to buy a vehicle from here 1). Ask for Matt R 2). Feel confident that they will provide great service and you will enjoy your car buying experience.

Cody

Jun 14, 2014

My buying experience for the purchase of my second BMW was excellent. William McGhee went above and beyond to help me make my decision! Service is always excellent. I truly feel special whenever I go to Passport BMW!

Bob Washington

Jun 13, 2014

I wanted more for my trade but it was fair market value. There is not a lot of mark up with the price so the price of their vehicles are reasonable. As for my sales person; here's the difference from others- you feel like you're not being just sold a car . There's a real sense that your concerns are met! If you're looking for a sound product & a hassle free experience; Passport BMW.

RafaelCT

Jun 7, 2014

I bought an expensive M-series car from Passport pre-owned. I live out of state (CT) and my wife thought I was crazy trusting someone I don't know with that kind of money. Passport exceeded my wildest expectations, they negotiated a fair price and closed on the phone. Delivery was short and sweet, and now I'm enjoying my pre-owned M-rocket, it drives better than I imagined. Big kudos for passport!

Danny Blakeney

Jun 5, 2014

Passport BMW of Marlow Heights exceeded all my expectations. William McGhee is a true professional, he made my car buying experience painless. The ease of the process and paperwork was exceptional. I truly appreciate their excellent service and attention to detail. Car buying made easy. Thank you again.

Mickey

Jun 2, 2014

My car buying experience was definitely one of the easiest/smoothest with BMW Passport. Called in to schedule a test drive. Once at the dealership, car was ready to go. All information provided with ease and no stressful pressure applied by the sales consultant. Fast forward, Got to a decision as dealer's pricing was one of the lowest in the nation! Mr. William McGhee took care of me and made sure the car is detailed, and free from blemishes. Customer service is definitely top notch from the showroom/showroom staff/Sales consultants to Finance Manager, they showed professionalism and willing to help and satisfy. I sure am thankful for Mr. William McGhee's services and providing me and my wife a very pleasant car buying experience!

Theodore Thorpe III

Jun 2, 2014

I would definitely recommend Passport BMW as a credible and quality dealer. Their customer service is second to none. They were very helpful to me and assisted me in my search of a new vehicle.

JL

May 30, 2014

Went to Passport BMW because they had a used BMW that was within my budget. Initially spoke and dealt with Ian and agreed on a price to purchase. Upon returning to finalize the deal, a different sales advisor Mr McGhee ended help me as Ian was leaving out of town. I was really weary at first but Mr McGhee was really knowledgeable and helpful. We found a scratch mark on the passenger door on final inspection that was not there before. Mr. McGhee got the car to the bodyshop for a repair and even gave me a loaner for 3 days, this is without me paying for the car yet. I was very happy with their service. And will definitely buy again.

WT

May 30, 2014

Walked in at closing last night to test drive a used SUV that someone just traded in for a '14 BMW X5 (those are amazing too). Anyway, I had my pre-approved loan amount, test drove the SUV, and sat down for one - and only one - round of negotiations. Dealer met my target amount and in 20 mins I was signing my life away. The entire process took roughly 1.5 hours, which included a leisurely test drive (30 mins), negotiation (20 mins), waiting for the finance guy (did I mention the dealership was now closed, so just about everyone was gone or leaving...10 mins), and signing the papers (15 mins). This was the fastest buying process I've ever experienced. Big thanks to Mr. Sean Swartz for your exceptional customer service and for making this a pleasant buying experience.

Matt

May 23, 2014

I found the exact vehicle I had been looking for with low miles at Passport BMW. I reached out to them online and was connected with Racquel Eaton. She was amazingly helpful through the entire process which was all done via phone, email and a couple of FedEx packages. She was very helpful in answering my questions about the vehicle and its condition. She also was of great assistance in getting the vehicle shipped to me in Texas. My experience with Passport BMW resulting in me getting a great vehicle at a good price with outstanding service. I would recommend Passport BMW and especially Racquel Eaton.

Cora

May 21, 2014

My first experience with Passport BMW with the sales person JP and the financial person Marco was such a delight. They went above and beyond to make sure I was a satisfied customer. The experience was hassle-free and much appreciated. So I decided to go back and purchase my second BMW from Passport. This time my former sale person had moved to a new position and directed me to Carla Davis. I was a bit hesitant at first because JP knew my personality. However, Ms. Davis greeted me with a friendly smile and took charge in assisting me in finding the right car. She was very attentive, patience and professional. It took me a while in selecting my new BMW, however Ms. Davis was always pleasant and knew the car that I really wanted. So she did not let anyone else purchase that car until I made my decision. She felt that particular BMW was just the right fit for me. Also, I was very impressed with her knowledge in showing me how to operate all the features of the new BMW. My experience with Ms. Davis was so great that I truly recommend my family and/or friends to visit her at Passport when looking for a new/used car. Again, thank you Ms. Davis and keep up the good work at Passport.

G Mingione

May 21, 2014

After weeks of dealing with different BMW Dealerships in Virginia and not being able to find the vehicle I was looking for, we finally made the drive out to Passport. William McGhee our salesperson was knowledgeable and accommodating. He took the time to show me the different options that would be available and we were than able to negotiate a fantastic deal. The process was smooth and painless and worth the almost two hour drive. I could not be more thrilled with the experience. This is not my first BMW purchase and will definitely not be my last. Next time I will save myself the hassle and go directly to Passport!

Robert at Arlington

May 17, 2014

I was going to tell you my story but no one really cares about my story. But I will say this was the most pleasant and reassuring experience in dealing with the sales process. I was very fortunate to have walked in to this dealership which had access to the vehicle I was looking for. However if it wasn't for the manner in which Teric handled my inquiry about the vehicle. I probably would of walked away and moved on. They say a good car will sell itself but in this case Teric's assistance made the difference. His advice on the procurement process without any intention of trying to get me into something else, was clearly the right person to deal with. Listened to my concerns and smoothed out the process where I was in without being hustled. This man showed a sincere interest in helping me get what I wanted. The car was priced right and I got the right man to sell it to me. I don't know about the other sales reps but in my case, should I have the need for another vehicle I will look up Teric first, then look for a car.

ROD

May 13, 2014

Will Mcghee was a great salesman.Answer all the question I had and was straight up with price,option everything. If you looking to buy a BMW Will is the man to see. Also had old BMW service there and the service is top notch. Car was done fast and return clean to the tee.

bmwbuyer

May 11, 2014

The dealer and sales person misrepresented the vehicle. Ommission of the truth is the same as a lie. This was a waste of my time. Buyer beware. This dealer is a rip off.

Monique Fofana

May 6, 2014

When you go to this dealership, please ask for Racquel Eaton. She was so patient, professional and overall a genuine person. I am totally satisfied with my experience at Passport BMW in Marlow Heights and I am loving my BMW!!!!!!!!!!!!!!!!

Melania

May 4, 2014

I just bought my 4th BMW from Passport BMW, three of them from Passport BMW, and I must say my twenty-year relationship with Passport has been a great experience. Not only have they provided me with great service and quality cars, our children have literally grown up together, I feel they are truly a part of my family. While, I've always gotten great service, from the sales, financial, and service staff, this transaction was no different. The only difference was, I was introduced to a new salesman named Teric K. Teric worked on this deal from that evening until the next morning, which really showed me how dedicated he was in getting me the car I wanted, along with financing that I could afford. And when things got a little tough, he pulled out the big guns, Joe Long and Dave Comfort, to help seal the deal. Oh and let's not forget Jay in finance, who made the numbers sing...! So, the next morning, Teric K. called me and told me to come and pick up my new car, I was ecstatic and could barely keep my composure at work. Once I arrived at Passport, Teric greeted me at the door and took me to his office to sign the paperwork and to see Jay to complete my financing. Upon completion of all the paperwork, he handed me the keys. Not only was the paperwork ready for my signature, the car was ready too, I was overjoyed to hop into my car and enjoy the rest of the beautiful day in my new beautiful car, an Imperial Blue 750i. This is the level of service that anyone would love and Passport delivered, hands down! And to take it a step further, Teric K. called me the next day to check up on me and the car, and to make sure that everything was fine, and of course it couldn't have been better! Thank you Teric K. and the rest of the Passport BMW staff for making this a smooth and hassle free transaction, not to mention enjoyable. So, if you're in the market for a new BMW or any other nice use car, please start with Passport first and I guarantee you won't be disappointed! BMW IS TRULY THE ULTIMATE DRIVING MACHINE!

Majack85

May 3, 2014

I found the BMW I wanted at Passport BMW....a 2014 435ix. Since I am from out of state, all of the discussions on price were conducted over the phone. My salesperson was Robert Oates and he was absolutely fabulous. I got a great price on my new BMW and a very fair trade in on my 2009 335ix. There was no haggling. It was a very professional experience. When I drove from PA to Maryland to purchase the car, my new car was pulled up in front of the dealership and detailed to perfection. It looked spectacular. Robert greeted me and showed me the car and we went for a quick test drive. He had all of the paperwork prepared and ready to go. The dealership was beautiful too. This was a great car buying experience and Robert Oates was great too. He was so great that we will be going back to Passport to buy another new BMW in the next few weeks. Ask for him. He's great and Passport BMW is great too!

Lori

Apr 26, 2014

I came into Passport just to look at the M6 and Carla Davis was my Sales Associate. She was very knowledgeable about the vehicle and had excellent customer service. I told her that I would think about the car and I left. Called Carla the next day and was like is it still there she said yes and there has been a few people looking at it. So, when I got there someone was just coming from testing driving it. I told Carla, I'm ready to get it and she was so helpful in finding me a cheaper interest rate from what my bank was offering. She was very attentive to my needs and concerns. She still to this day, calls me to see how I'm doing and the car. I love that about her.

Ashtyn

Apr 25, 2014

As an unsatisfied customer after my first purchase from Passport BMW, I was hesitant to return to them. When I arrived at the dealership, I was greeted by Aarion Browne and he took extra time to listen to my concerns from my last visit and went the extra mile to ensure that my car buying experience this time around was pleasant. Because I was undecided about what I wanted to purchase, my visit with Passport BMW took ALL day. Mr. Browne was patient and carefully incorporated my needs and wants into his suggestions and found me the perfect vehicle! Mr. Browne and the service he provided on behalf of Passport BMW was excellent. I look forward to working with him in the future!

Derrick Thompson ( BMW4LIFE)

Apr 25, 2014

My sales person was Robert Oates and I would like to thank him for all his patients while working with me! He made my purchasing process very easy for me. I must have changed vehicles 4 times but he remained helpful and patient through out the process. Everyone at Passport were friendly and helpful. I now know what they mean by the Ultimate Driving Experience!!!

First BMW

Apr 25, 2014

Carla Davis is an exceptional salesperson. She was very knowledgeable in the product and she helped me as a female feel comfortable with the overall buying process. I totally recommend Carla Davis when shopping at BWW passport.

Kris & Miyoshi

Apr 24, 2014

The buying experience was excellent and our sales person Carla Davis was awesome. She answered all our questions. She explained all of the features of the vehicle including the fact that it shuts itself off when you stop to conserve fuel. There was not a lot to "haggle" over since we had already done our research. The dealer did surprise us by beating the best price we found so we got a great price on a 2013 BMW X3. I don't know when I have had a more pleasant car buying experience. I would definitely recommend Passport BMW to anyone looking to buy a BMW.

TINA

Apr 24, 2014

I've purchased my 2nd BMW from this location on April 8, 2014. My 1st was purchase thru JC in which he has move up in position and my 2nd from Carla/JC. All I have to say is "2 THUMBS UP"!

DC Lawyer

Apr 23, 2014

My family has bought 2 brand new BMWs from this dealership and specifcally from Robert Oates and we couldn't be happier! Not only do we love the cars, we loved the experience. The facility itself was beautiful! The location was super easy to get to and everyone there was extremely friendly. Robert deserves his own paragraph! Robert was very professional and thorough but he was more than a salesman, he treated us as friends and looked out for our best interests. He was also extremely knowlegable - he answered every question we had (and as an attorney, I naturally cross-examined him but he handled it well)! He asked us questions about who we were, both as individuals and as a family, and genuinely got to know us. We didn't realize it at first, but he asked us all those questions so that he could create the perfect vehicle for us - one that met everyone's needs. I can't tell you how much we appreciated his attention to detail! We bought the first BMW from him over a year ago and Robert still reaches out to us to make sure we are happy with our purchase! We've never had such a positive experience with a car salesman and we would absolutely buy a car from him again and again.

dwayne williams

Apr 23, 2014

Ms. Carla Davis was the best person i ever purchased anything from when it came to a car if you want to buy a car choose Carla davis.

Isaac

Apr 23, 2014

I came to Passport BMW after having test driven cars at other area dealerships and getting the impression that they couldn't care less if I bought from them or not. My experience at Passport was different. Robert Oates did a great job as my sales rep. He had things squared away before I had to ask about them and did everything as promised and on time. I worked with Joe Long, one of the managers, and found him to be very helpful in making sure my specially ordered BMW had all the right bells and whistles. Getting my car serviced there has been very easy too. This dealership runs a great shop. I highly recommend.

Joi Jones

Apr 23, 2014

If you want a enthusiastic, professional, knowledgeable and confident sales person, CARLA DAVIS is the one you need to speak to regarding your purchase. Her suggestions, knowledge and expertise of what BWM has to offer a newbie like me was well worth listening to. I know I'm a difficult customer, but she was with me every step of the way. I know I made the best purchase with my new 3 series, and I know I will never leave their family. Upgrade, Upgrade, Upgrade for me and with my favorite salesperson!!!! Thank you, Thank you, Thank you!!!

ShivDC

Apr 23, 2014

I was put in touch with Ian Lawyer at Passport BMW after my email requesting additional information about a vehicle. Initially I was considering purchasing a new 335xi and he was extremely patient as I sent over various configurations using the "build your own" option on the BMWUSA website. He priced each request promptly and was very transparent with pricing. After test driving the 335 and the 535 my wife and I decided that the 535 was a more reasonable choice since we could use the additional space. After we decided that the 535xi was the vehicle we wanted, we found one available at Passport which had all the packages we wanted. I called Ian that evening and said we would immediately drive over from Falls Church, VA and buy the car that evening if we could agree to a price over the phone. He responded "yes, we can make that happen" and we were on our way. The buying process was painless, primarily due to the transparent way Ian presented all options and costs associated beforehand. I spent 5x as much time with him in the car educating me on the various options and features as I did signing paperwork (10 min). I have purchased cars before and this was, by far the best experience. Thanks again Ian and Passport for making this purchase a great experience. I'll definitely be back.

TTaylor, Rockville

Apr 23, 2014

Carla Davis provided excellent customer service with the purchase of my 328xi Certified Pre-Owned BMW. Carla was professional and courteous. She took the time to go over the many features of the car and the benefits of purchasing a certified pre-owned vehicle. Not only was she helpful with explaining the many features of the car she helped me secure a better rate than my credit union was offering with BMW's financing. Throughout the entire process she consistently went the extra mile which made the process seamless. I would definitely recommend her to anyone who is in the market for a new vehicle. She was GREAT!

Unsatisfied BMW customer

Apr 23, 2014

I hit a pothole which took out my driver side front tire. Passport BMW was the nearest dealership so I went there for the repair. I got there at 12:45 pm and didn't leave until 4:30 pm. I informed the service rep I would be in the customer service area waiting. The two times he contacted me, he contacted me by phone. I finally got my car back and was on my way. About 45 mins later, I noticed a bubble in my rear driver side tire. I'm thinking Passport BMW should have notice this and would have if they had inspected my other tires for damage. The next day I went to my dealership, BMW of Silver Spring where they DID do an inspection of all of my tires. They were surprise that Passport BMW did not catch the bubble since it was so big. Bottom line: I had to pay another $50.00 deductible due to Passport BMW's incompetence. I had thought about switching to Passport BMW because it's closer to my home and work but after this experience........ Silver Spring doesn't seem that far a drive.

Amanda

Apr 22, 2014

I just purchased my 1st BMW from this location! Robert Oakes was my advisor and he went above and beyond to make sure I had a great car-buying experience... the BMW experience! .... He's knowledgeable, friendly, and genuinely concerned about his clients. 5 stars!!!!!!!

Ken

Apr 22, 2014

I cannot express the complete satisfaction I have with Passport BMW. After visiting 3 other BMW dealerships I found Passport to be the most informed, the most willing and the most polite sales professionals. Passport listened to my desires and suggested the correct car that fit my budget. I must stress the word listened. It seemed they were interested in making me a customer for life and not just sell me car. I also must commend Robert Oates my sales professional for valuing my time. I informed him I only had 30 minutes before I needed to leave to attend another appointment. Not only did he respect my time he reminded me within 5 minutes of that time. What a pleasant surprise to find a salesperson who actually respects you and your time. Passport made the buying decision, transaction and process painless.

KMaiden

Apr 22, 2014

I went in for a trade in and learned so much about buying verses leasing. Robert Oates provided me with excellent service from the beginning to now. I've worked with two other BMW dealers in the DMV area and hands down Passport provides the best service!

New BMW Owner

Apr 22, 2014

When I had my initial phone conversation with a salesperson at Passport BMW I was pretty uncertain about whether I wanted or would purchase a BMW, but decided to make an appointment anyway. When I arrived, I was impressed by the lovely showroom and the very friendly staff. The gentleman that I had spoken to had been delayed by another transaction, but had already prepped Robert Oates and asked that he take care of me. Robert immediately made it known to me that he would not pressure me but would answer any question and make sure that all of my needs were met. He did that and more. Robert was very helpful and knowledgeable and he helped me to make an educated decision and the best decision for me. Since this time, I have called Robert with my many questions about my car and he has always been there on the spot to answer my questions and to make sure that I am completely satisfied with my decision to buy a BMW. I am very happy that I did and am very happy that I did it at Passport BMW!

BMW Lifer

Apr 21, 2014

My husband and I left home that afternoon to run and grab sandwiches. For some odd reason, he felt that we should "run by" Passport BMW. Aarion Browne was his name. I'll never forget it. He introduced himself and offered his assistance. That was all that it took. He was professional, answered any and all of our questions, was so smooth and thorough, the next thing that I knew.....we're in finance. Which of course again was phenomenal. Aarion and the rest of the Passport Team made the car buying experience most pleasant. They restored my confidence in the car buying process.

Jason

Apr 20, 2014

I have purchased two preowned vehicles from Passport BMW. They have a very broad selection of vehicles ranging from the highly optioned barely used late models to those with less options and a few more years. All of them have been impeccably maintained and you can trust your purchase because their service department will address any issues that may arise. In my case I found a 2010 X5 35d Diesel SUV. Passport was the only dealership within 300 miles that had one in my price range. In fact they had two! Carla Davis was my salesperson and she was a joy to work with. She was pleasant and accommodating and I really felt like I connected with her during the process. She took me for a test drive and answered all of my questions with ease. Our follow up conversations were direct and to the point and I felt like I was dealt with honestly and professionally. I really appreciated her personal touches and attention to detail. At the time of purchase, the car was without floor mats and an owners manual. Carla immediately walked me back to the parts department and had a manual ordered gave me a set of all weather mats. I would not hesitate to recommend Passport and Carla to my friends and family in the market.

Jessica

Apr 20, 2014

I worked with Ian Lawyer who was great. I was originally interested in a used car, but changed my mind upon test driving the vehicles available. Ian located a brand new model with the color and all the options I wanted. He matched my target price and gave me an even better deal on financing (I had a loan pre-approval from my credit union). An excellent experience.

Veronica R

Apr 20, 2014

I came here looking for a certified pre-owned BMW. After for going to the Rockville BMW, this place was like taking a much needed breath of freshair! Ian Lawyer was very professional and easy going, nothing like the sales guy at Rockville. That and a wide selections of inventory made it an easy and comfortable experience.

Happy new-to-me BMW owner

Apr 18, 2014

I found and purchased my car at PASSPORT BMW, Robert Oates was awesome! I did not own a car to drive over to see what was available, so Robert picked me up after work to test drive my now car. He explained cars features and answered ALL of my questions. I had a lot of questions. Paperwork was quick and I was out the door with a full tank of gas, new floor mats and an extra key. Thank you, Robert!

Vera from Virginia

Apr 18, 2014

Carla Davis was very professional each time I dealt with her, on the phone and in person. She was very courteous (even when I called her cell, and she informed me it was her day off).I was impressed she never lied about anything, like so many other sales people do. I also like that she didn't pester me, and was incredibly patient. She consistently went the extra mile; she was thorough and efficient in terms of following up with pertinent information. I liked that when she didn't know the answer, she didn't fake it... she wasn't afraid to say "I don't know that particular detail, but I'll find out for you". I respect her honesty; it made me trust her quickly. In the end, I didn't purchase from Passport BMW because I changed my mind about the car - which is too bad, because Carla was the most accommodating and polite car salesperson I have ever met. I will definitely refer my Facebook friends to look up this dealer and to ask for Carla Davis when they do!

Dave Bilker

Apr 17, 2014

Robert Oates provided excellent service before, during and after the sale. The dealership is A-1 and I will certainly return to purchase my next cars from Robert and Passport BMW dave

PCS

Apr 17, 2014

I was quite impressed with all aspects of this dealer, thanks for a great buying experience.

June

Apr 16, 2014

My experience with my sales representative -Carla Davis was outstanding. She was very friendly and professional and took her time answering all our questions and was very patient while doing so. I would also like to say that she was extremely knowledgeable about the vehicle that I purchased. I would highly recommend her to others looking for a car from Passport BMW. Overall, my experience with purchasing my new car was a positive experience and would return to Passport BMW to make a purchase of my next vehicle.

M. Benkert

Apr 16, 2014

About two months ago I contacted Passport BMW and the sales team there about trading in my 2010 Jeep Wrangler for a 2014 4 Series. I was put in contact with Aarion Browne and worked with him over the phone, as I was going on travel, to get a trade-in appraisal for my Jeep. After I returned from travel, The Passport team made it easy to schedule a test drive and talk numbers. Aarion made the entire process from start to finish very painless and the best overall buying experience I have had. If you are in the market for a new BMW, I highly recommend Passport BMW and their sales team!

T.H.

Apr 16, 2014

A family member who has purchased two vehicles from Passport BMW convinced me to start my used car search at this location. She raved about how passport BMW had great service and a great selection of vehicles so I decided to give them a try. When I entered the location, I was greeted but not harassed unlike other car dealerships. My salesperson, Aarion Brown listened to my needs and wants and matched me with the perfect car. Mr. Brown did not pressure me or try to sell me something I did not want. The process was not long and drawn out and I got the car I wanted at a great price.

DG in DC

Apr 15, 2014

I recently bought a new car from Passport BMW. I never write these sorts of reviews but I felt inclined because the process was too easy and convenient. My salesperson-- Mark White, was tremendous. He was knowledgeable of the product, he was a straight forward and fair negotiator, and most importantly-- he recognized that I didn't want to spend all day at the dealership, yet I wanted a genuine effort on behalf of the dealership to earn my business. I got that, and for that reason I would highly recommend Passport BMW. It's the closest BMW dealership to Washington, DC, and their loaner car program for service along with a host of other "perks" made this experience too good to pass up.

Dwight Hopkins

Apr 15, 2014

My experience with Passport BMW was outstanding. Mark White contacted me when the car I had in my mind came into the dealership. Needless to say I bought the car. Mark helped me through the entire process and followed up with me after I had the car to make sure I was happy with it. He made it easy for me. Passport was recommmend to me by a friend and I will recommend Passport and Mark to my friends and family.

Bill in Va.

Apr 14, 2014

Great experience buying a certified pre-owned 3 series from Passport! Sales rep Ian Lawyer was professional, knowledgeable and a pleasure to work with. Negotiation process was quick and straightforward. I'd definitely recommend both Passport and Ian Lawyer to anyone looking to buy a great BMW!

Chris S

Apr 14, 2014

This was my first BMW experience. I had conversed with a salesperson via email, Matt R, for a few days leading up to my arrival, about the exact details I wanted with my BMW. When I arrived, not only did the dealership execute on my car, but Matt welcomed me with open arms and treated me like I was the only person in the dealership! He was hands down the most thorough salesperson I have ever dealt with, making the process so enjoyable! From all the paperwork until I left with my BMW, he covered even the smallest details so I felt more than comfortable with everything! The General Sales Manager, Dave C, did an excellent job helping me with all the specifics of financing as well! Matt and Dave both did an incredible job and it was truly a pleasure to come into this dealership! Great job to Matt R, Dave C, and the Passport BMW team!!

David Y

Apr 14, 2014

I did a ton of research long beforehand and came in just having left the dealership at Alexandria, where I really didn't feel comfortable giving my business to; I felt like I was being played or manipulated. I came in and met with Carla Davis, who made the whole experience much more pleasant; she was forthright and honest, friendly and yet professional, and never made me feel like I was being pressured into a price where I could be getting ripped off. More importantly, she let me know when I got a good deal, and handled everything afterwards with expertise and timeliness. I didn't think I'd ever really be saying this about any dealership or sales person, but bring your business to Passport if you are in the market for a BMW. And if she happens to be there, ask for Carla.

Garciel Hill

Apr 14, 2014

I purchased an Infiniti at Passport BMW; Carla Davis customer service was excellent. I recommend passport BMW to everyone that are looking to purchase a new or pre-owned car.

JustinC

Apr 14, 2014

After some not so great experiences at several other area dealerships, we gave Passport a shot. We now have made a total of 8 car purchases at Passport BMW. I can safely say Passport BMW is the best dealership I've ever had the pleasure of working with! Mark White is our guy and he always takes great care of us. Every interaction with Passport has gone smoothly and effortlessly, and there's never any stress! Mark goes out of his way to make sure we are completely satisfied, and without a doubt we will be back when we are ready to purchase our next cars. Highly recommended!

Amanee B

Apr 13, 2014

Rob Oates!!! Amazing , down to earth very honest through the whole process! I don't want to buy a car from anyone else! This is my first BMW purchase and I am beyond please! Even after the purchase, Rob has made sure that everything runs smoothly! I trust and and feel most confident to continue services here. Thanks Rob, you deserve a plaque for amazing customer service! It's beyond this world!

DrAnita

Apr 13, 2014

My experience with my sales representative was outstanding. He was very friendly and professional. Mr. Oats was very patient and took time to answer all my questions and concerns. I would highly recommend him to others looking for a car from Passport BMW. Overall, my experience with purchasing my new car was a positive experience.

KD

Apr 13, 2014

After having a bad experience purchasing my third car from a local dealer in 2010, I was nervous about going through the experience again when I was ready to purchase a car for my daughter. This time around I was a little more knowledgeable and prepared, which made my experience with Carla a lot smoother. I told her what I was looking for, what features were important to me, and the price I was willing to pay. She listened to me and was able to deliver exactly what I was looking for and for a very reasonable price. I was concerned whether I would be a priority since I was in the market for a used car that was not a BMW. Although she was not getting a huge commission, Carla still provided me with topnotch customer service. I had a great experience and would highly recommend the dealership and Carla.

"Happy X5 Owner"

Apr 11, 2014

The sales representative, Carla Davis, was very helpful and accommodating through the shopping process. Most of all, she was honest. I went into the process very skeptical due to the dealership high interest rate for BMW credit based on my stellar credit rating. Once brought to their attention they proceeded to aptly negotiate to a decent interest rate as well as throw in a few other perks to sweeten the deal. I was very impressed with my experience.

Annette Anderson

Apr 10, 2014

I had went to other BMW dealerships in Va and they were not as pleasant as Passport in Maryland. I chose a wonderful X5 and I just love it. My sales person Carla was a wonderful person she listened to me and was very warm and caring. When it was time to pick my truck up she had it clean and ready to do. She also told me if I needed anything else to give her a call. I think when I pay this truck off in 6 months I am going back to her and get a 650I. I love BMW they are wonderful vehicles.

Petty Officer 1st Class

Apr 10, 2014

My intentions for coming to Passport BMW was originally to purchased a used 2014 BMW M5. I arrived with a preapproved car loan and a small amount for downpayment. Carla Davis, the saleswoman had welcomed me after I was browsing the vehicles in the lobby. I had a figure in mind for that used 2014 M5 w/ competition package that was advertised. After a brief discussion and determining what I was looking for, she offered to show me a new 2013 BMW M5 with Silverstone interior (Executive Package, Driver's Assist, and 20' style 343 Wheels). The price was being advertised with huge incentives and price reduction from MSRP. I was offered a test drive, but declined it as I had been in the market for this car and had already had a chance to test drive a used version from other dealerships. I asked them to prepare the car for purchase the next day and finalized all the price details within hours of arriving at the dealership. The next morning when it no longer was raining, I took delivery of this beautiful, brand new M5 and couldnt be happier. Carla had completed all the logistics before delivery, such as activation of the BMW Assist service, tag purchase for out of state (Virginia), and even threw in a few accessories that complemented the car. Overall, I was very impressed with the customer service, ease of negotiation, and the overall quality of the dealership and its staff.

arg

Apr 9, 2014

The sales representative, Carla Davis, was super helpful and accommodating through the shopping process. She also helped me to build the car of my dreams!!! When I walked on the lot I was clear I wanted a unique car and driving experience. Carla, and the other sales associates, helped me to build a dream car from the inside out (a Valencia orange X1, with oyster interior)! More importantly they were honest, kind and made me feel like I was a part of the passport family. Carla was easy to have honest and frank conversations about the car, my budget and my non-negotiables. Even the financial department was helpful in answering each and every question I had and kept me pleasantly entertained during what can be a grueling process. I am so impressed with my experience I cant imagine buying a car from any other dealership or sales associate.

Marcus M

Apr 9, 2014

I visited Alexandria BMW, Sterling BMW and Passport BMW. I received exceptional service at Passport BMW and no other dealership could compete with regards to price. They will provide the best buying experience in DC, MD, or VA. Hands down. I would recommend that you ask for Carla Davis the Sales Associate that assisted me. She provided a no stress buying experience and had my best interest in mind the whole time.

Meenu

Apr 5, 2014

My husband and I bought a 535 sedan from Ian Lawyer. He was excellent! There were no tricks or games. The whole process was effortless and we got an excellent deal. Ian was very kind and efficient. It's nice to interact with a salesperson in the business who is honest and are there to ensure the upmost customer satisfaction. We would definitely buy from Ian again and would recommend him to anyone.

TwentyDunhills

Apr 5, 2014

This is a review for service. They have a great sales department, and an incredibly mediocre service department. I've had experience with this dealership for 4 years now. The service department at this dealer is in a permanent state of disaster no matter when you show up. They are never prepared to handle the workload whether there are 2 people or 20 waiting. Here is what to expect.1.) Making an appointment for anything means you dropping your car off for the whole day. The appointment is not an actual appointment at all and it doesn't matter. If you bring your car in for an oil change, and make an appointment 2 weeks in advance, for the morning, you will be leaving your car and getting a loaner. The oil is likely brought by hand from Germany. Fortunately, you only need it every 8000 miles, because if it was any more often the visits would prove intolerable. You can wait, but who knows how many hours it will take for them to change your oil. I mean it is a performance machine after all.2.) They always wash and clean your car after any service. This is a real perk, except the process often takes longer than serving the vehicle itself. I kid you not I have waited for an hour for the car to be washed after the work was completed. The staff never tell you that it may double your wait time. Why they think waiting an extra hour for some car wash is a perk remains a mystery. Its not free, it will cost you at least an hour of your life if you wait.3.) Inevitably you will need a loaner car. You will wait. If it is the weekend then there is only 1 person working in that section. They will quickly find their cars are out of gas and you have to wait for them to fuel one for you. The gas station is 200 meters from the dealership. Today I waited for 45 minutes for them to fuel a loaner car. Upon finally accomplishing this, the person in charge told me they only filled it to a quarter tank. Yes, 45 minutes waiting for them to put only 1/4 of fuel from a gas station visible directly outside the window. It was the most amazing thing I had heard all week. She told this to me straightfaced as well, as though it was a logical thing to say to a customer. The staff will of course never tell you that whatever basic service is about to be performed will cost you an hour of your life and you could have been at work or home long ago.4.) The cashier's office is where you do all your business. Like all service elements at this dealer, you have to wait. Even if you're just picking up the key from free service, you're often stuck behind someone disputing their bill for 10 minutes.5.) Anything requiring an alignment afterwards, which is many things, basically requires you to forget about your car for a day or several days. The alignment machine is god, because there is only one of them at any dealer and all service reps pray to it. You car can be done in 10 minutes, but will be three days in line to be placed upon the alignment machine. This is because it is a performance machine and cannot be aligned within a humanly conceivable time frame.6.) All representatives in the service department describe a process or a problem as though it is their first day ever working at this dealership. They are professionals at feigning surprise when something takes forever to complete. Although they are the ones managing the process, daily, they will never inform you of the time required or set your expectations.7.) The coffee is free, but it tastes terrible.Again, great sales team. Terrible service team. The reviews on their website are only from people they have contacted to write them a review. I'm providing this one free - as a perk.

ckxodyd

Mar 26, 2014

i visited there, and i looked for my hoply cars. they have so many cars, also they are vey kind. the dealer shop great huge company, and very luxury.

GTKyle96

Mar 12, 2014

The sales representative, Cullen Malone, was very helpful and overly accommodating through the shopping process. Most of all, he was honest. I went into the process very skeptical due to the dealership increasing the price on the car (online) between when I scheduled my test drive to when I actually went in. Cullen addressed that without me even having to ask about it. Felt very at ease having an honest, frank conversation about the car and the purchase. I am so impressed with my experience, I am going to try out the dealership to maintenance my current BMW even though I ended up not buying this car. Hopefully, the service rep. Cullen recommended is as professional as he is.

JamilahWalker

Feb 20, 2014

I am writing this letter to inform you how dissatisfied I Jamilah Walker am with the service that I received from Passport BMW in Marlow Heights Maryland and I am sure that I am not the only one that would say this. My issues, frustration and being taking advantage of all started on January 3, 2014 with my BMW 645i being taken to Passport BMW due to my transmission malfunction light and engine light intermittently coming on at times. I then took my 645i BMW to Passport BMW on January 6th 2014. I explained to the intake service representative Patrick Mederos what the issues are with my car. The service technician ran a diagnostic test on my car and informed me that the software needed to be updated which he recommended it to be updated. I was also told that the coolant warning light illuminating due to leak coming from expansion tank. Expansion tank needs to be replaced and that is what was triggering the engine light to come on. I was also told the vacuum pump is beginning to leak but this was not something that immediately needed to be replaced sometime it takes 2 years before needing to be replaced. I was also informed that no permanent failures stored for the transmission, the technician thoroughly checked out the transmission to ensure there are no problems with it. The transmission is ok, nothing wrong with it. No transmission fluid leaking. That was all that was found wrong with my car at the time. I agreed to have the system updated due to him stating that this is the issue with the light coming because the system had not been updated since 2008. Following his recommendations, I had the software updated and the vacuum pump fixed at the time. I was also informed me that a 21 point inspection was performed in addition to ensure the issues of my car per Patrick Mederos. After my car was in the shop for approximately over 1 week, I responded in to pick up my car and discovered that several other things were done to my vehicle without my consent including changing my left rear tire and lying on the paperwork that I refused an alignment which put my safety at risk due to my car shaking badly. I never refused an alignment because I never authorized my tire to be changed I informed Patrick Mederous that I would get the main work completed and come back to have the additional work completed. However, this caused me stress when leaving the service center because I felt that something would happen to my car after so many complaints.Approximately over 1 week later, I drove my car a few times putting very little miles on it. I then noticed my car still was not riding as usual and the engine light came on which it had in the pass. I contacted Patrick which he informed me to bring the car back in. He ran another Diagnostic Test on it. He informed me that the Crank Shaft Valve was cracked. He recommended me getting it fixed. This caused me more stress and I had to get my Boyfriend (Mr. Atkins) to contact Fred The service Manager on my behalf to try come to a compromise on getting this fixed. Mr. Fred's conduct was unprofessional and which he made some inappropriate comments. This caused me to personally take time from my schedule to come and meet The GM (Joe Long) to discuss the aforementioned issues. Mr. Long who is the GM was very professional and assured me that he would look into the matter. He contacted my boyfriend and me very quickly and we were able to compromise on the cost to get the Crank Shaft Valve repaired because this was another issue that came about which should have been caught during the diagnostic. This relieved the issues to my satisfaction at that time. Once the work was completed I picked up my car after being in the shop for approximately over 1 week again. As I drove off the lot, I was wondering if my car was going to have more issues due to the level of complaining that was done. I wanted to have faith and trust in BMW's skilled Mechanics that they properly diagnosed and fixed the problem but I was skeptical for various reasons.I drove my car with no long distance traveling. On average, I may put approximately less than 30 to 40 miles on my car per day. Approximately 1 week later, I noticed my Transmission light coming on again. This caused me more stress and I started to cry out of frustration because I felt this would happen because I complained and the service manager Fred Gelinzky got fired for his action. I called my boyfriend and told him this is too much for me to handle because my car's transmission light came on again. He calmed me down and told me to contact Patrick. Patrick told me to bring the car in and he ran another diagnostic test on it. My car had been in the shop for over one week and once again and he contacted me on Tuesday February 18th 2014. He informed me of more bad news which was very hard to accept. I was told that the diagnostics test showed that my transmission needed to be replaced and it would cost over $6500 from the same issue that I was having from day one when my car was brought there. I am outraged that I was informed about this. My car had been in and out of the shop since approximately January 6th, 2014. Approximately 50 days had lapse since January 3rd 2014. My car was in my possession approximately 22 days and Passport BMW had my car at the shop for the other remaining days. This had caused unnecessary stress on me and a financial burden of approximately 1000.00 being paid within that time on my car repairs recommended by the BMW Staff. I have done my part as a customer to report these issues and it seems to get worse for me. I feel that I have been a victim since I complained about my car being in and out of the shop for the same reasons and because the service manager got fired for his actions which were not the first time he has behaved like this to other customers per Mr. Long.Patrick had informed me that The New Service Manager Joey requested assistance for a "Good Will" from BMW of North America to step in and help me due to my car being in and out of the shop for the same issues and because they did not perform good service on my car and the complaints that I have because I was told that my car transmission was ok but now after complaining it needs to be replaced is appalling. I am pleading and respectfully requesting that BMW of North America step in and handle this matter on my behalf at no cost to me due to the multiple times my car had been in the shop within a short period of time with the same issues that were previously reported. Here are the facts. My car had been in and out of the shop within a short period of time since January 3rd, 2014 thru Feb 13, 2014 for the same issue but every time I bring it back they find a new issue that was not there when they performed the diagnostics. My car had been driven very short distances and very little miles were put on it after picked up from the shop and me being told that nothing is wrong with my transmission. I followed the Technicians recommendations at Passport BMW. I incurred a considerable amount of loss in currency, loss of time from work, loss of time from school and frustration with lack of the ability to concentrate. I don't have the money to put this much into my car after I was informed that my transmission was ok it was a system upgrade that was need. If this situation happened to you the reader or your family member you would be frustrated and feel that you did not receive the proper treatment as well. On February 20, 2014, I received an email stating that BMW would pay 25% which still leaves me a 5700.00 bill is obscured after being told that my transmission is ok is not acceptable to me, nor is it a fair negotiation for all the problems I have been through and my car is worst than when I brought it in to be fixed. In closing, I do want to thank Mr. Joe Long who have heard my complaints and were professional in dealing with these matters. Your consideration in this matter would be greatly appreciated. I wish all the Best to BMW and its Staff.SincerelyJamilah Walker

Mike

Jan 8, 2014

I found a used car that I wanted to check out on cars.com so I called passport BMW and talked to Mathew Rezza about it. I came in and took it for a test drive. The car looked almost brand new and drove like it too. I put a deposit down and then remembered after I left that the heat didn't work very well when I test drove the car. So I called Mathew back and asked him to check it out and he did. It turns out the Heater core was bad and had to be replaced and they replaced it before I bought the car and now the heat works great. Also, Mathew, Dave and everyone that I met at the dealer ship were very nice people, very knowledgeable about cars and the business in general and provided excellent customer service.

Kelly

Nov 12, 2013

We got a great vibe from this dealership the second we walked in the door. We were offered drinks from the minute we walked in the door to the minute we walked out (with our new vehicle). Everyone we dealt with at this dealership was so helpful and very friendly. We did not attempt to get the dealership down in price on the vehicle we were interested in, because the listing price was spot on. Everyone was willing to work with us and our needs in order to get us the vehicle we came in for. Once again, everyone who we worked with at the dealership were honest and very helpful in assisting us with our vehicle purchase and they were not at all pushy. I would recommend this dealership to anyone who is looking into purchasing a new or used vehicle. One thing I would NOT recommend is trading in a vehicle at this dealership, as we did not get a price that we were happy with and they were not willing to negotiate.

Jesus11

Oct 29, 2013

My car buying experience was by far the best! Jerome took care of the entire process from start to finish. Awesome experience I will make sure I tell all my friends and family to purchase their vehicle from Jerome at Passport BMW

BMWenthusiast

Oct 24, 2013

This has been the worst car buying experience I have ever had. The salesman that was assigned to me was named Barry Vermillion. If you want to deal with your typical sleazy car salesman then go to this dealership. If you don't want to deal with that, then steer clear of this dealership. During the entire sales process he would not comply with any requests that I made and even tried to make me think that a 1 yr, 12,000 mile warranty was included with the purchase of the car. He treats the buyer like they don't know a single thing about cars. Then when I went to go sign the papers I was informed that the warranty was going to cost and extra $2000 dollars. I decided to buy the car despite the sleazy salesmanship. The first day off the lot I had to have the car towed back in for repairs. I got the car back and within a week the car was broken again and back to the dealership. The car is still in the shop pending a confirmation whether my warranty may or may not cover the repair since Passport BMW claims no responsibility. I would never recommend buying a car from this dealership. The salesman are pushy and rude and they do not thoroughly check their pre-owned cars before sale. The service department has been fairly accommodating. I have bought many cars including a few BMW's and this is my worst experience by far.

BATTLECAT

Oct 11, 2013

Customer service was excellent through out the whole process.paper work was completed and a timely matter.answer all my question.Excellent sale person. I will return again and referred my friends.

charlene 1206

Oct 11, 2013

Ian Lawyer was very professional, helpful, patient and kind. Didn't pressure me, allow me to make my own decisions . I will recommend him and this dealership to family and friends. I purchased a BMW the same day.

garrtomm

Oct 11, 2013

John Dugan was the most professional salesman I have ever worked with! Absolutely great in every regard. John's attention to detail and follow up on every item was spectacular. The best experience buying a car ever! Mike Cashman

NotHappy

Sep 29, 2013

While the folks are nice when you are signing the paperwork to buy and the dealership itself is very nice, they are just as sleazy as any other dealer. I bought a used Audi TT at the dealership. Bottom line is that they claimed their pre-owned vehicles are top notch and checked carefully, BUT there were many problems with the car found after it got home. Leaking trunk, broken jack, transmission issue etc. Then when you try to get a hold of them to help with these problems, you guessed it. Like I said, nothing special about this place.

buhuanfang341

Sep 20, 2013

I actually compared two dealers of BMW nearby and found Passport BMW a very good place to shop. The sales person is very friendly and most importantly, the sales general manager offered very good price. So I got my first BMW X3 there. I also recommended it to my colleague. He ended in buying a BMW X3 as well!

Sremsen912

Sep 20, 2013

Direct approach very easy to work with and accommodating no haggling very fair price below other dealers. Use AnnaMarie she is the best, honest and extremely helpful

nayadora

Sep 13, 2013

My husband and I have a long time relationship with this dealership dating back to 2001. We just recently purchased our 4th 750LI in 08/'13. Our Salesman, Anthony Fegan was outstanding in his product knowledge, and he was very patient with us as we are older citizens. He gave us a tutorial on the many technical workings of the vehicle. Mr. Fegan is an asset to this company, and we appreciated his professionalism very much. It would be because of his care in helping us with this process, that we would continue to come back to BMW Passport.Sincerely,Reamer ShedrickLucy A. Nedab-Shedrick

Farellpa99

Sep 12, 2013

This is my 4th BMW lease with Passport. I have continued to return because this dealership treats me with respect, is very professional, straight forward, and hassle free. There are 3 BMW dealerships closer to me, but I don't even give them consideration. I have always done my homework before I call and know what I want. They find the vehicle and within a few days I have a new car. Everything is in order when I arrive and handled quickly and professionally. This time around I worked with John Dugan who was knowledgeable, responsive and a pleasure to deal with. I always highly recommend Passport to anyone interested in a BMW.

clayborn

Sep 11, 2013

Outstanding experience buying my new BMW. Thank you for making the process so easy. Tom Foster is the best!!!

christine1022

Sep 11, 2013

The service received from Passport BMW, specifically from sales representative Anthony Fegans, was impeccable. Mr. Fegan's exceptional communication and customer service skills, and BMW/auto acumen were far beyond my expectations. He ensured 100% customer satisfaction by displaying keen knowledge and in-depth understanding of the various car buying options that were available for me; while addressing my vehicle wants and needs. I was not pressured during my visit and felt very comfortable when making my vehicle purchase. The entire staff at Passport BMW were very professional and I am definitely going recommend this dealership to others!

XavierHughes

Sep 10, 2013

Excellent service and transaction going from a BMW X3 to an X5. The dealership manager and his crew run a great operation. I recommend to anyone.

Tasha

Sep 2, 2013

I recommend ANYONE trying to purchase a BMW to purchase from this location. Ask for Aarion, he's the BEST!!!

coolbzmcd

Aug 25, 2013

I was shopping around for my best deal on a new BMW, and sent emails to about eight dealerships within 90 miles of me. This dealership cut through the games and offered the best deal, and followed through from promise of deal through delivery without any "surprises" or hijinks. Very straightforward, truthful and friendly...hard to believe I'm talking about a car dealership!! The facility is beautiful, my car was perfect. I highly recommend Passport BMW, Annamarie Pistone and General Manager Joe Long. Make sure you give them a chance to give you the best deal and great service if you are in the DC, Virginia, or Maryland region!!!

wangt657

Aug 24, 2013

I bought a BMW X1 from Passport BMW. Overall, it was a good experience. Our sales person was very helpful.The car has been great so far.

lesadkins

Aug 13, 2013

Purchasing my new 2013 BMW X3 could not have been easier! 17,000 miles later, I absolutely love my care and tell everyone I can about the excellent service that Brandon Kim from Passport BMW provided. Brandon worked with me over the phone and the internet to help me find the vehicle I wanted, arriving at a highly competitive price and shepherding all aspects of the transaction. I had contacted various other area BMW dealerships, many of which were closer to my home. None of those dealerships were willing to work with me without my visiting the dealership. I knew exactly the car I wanted and had no desire to spend hours in a dealership getting a hard sell and hagglling over price. Brandon Kim and Passport BMW earned my business by understanding my needs, working with me on the price, and ultimately negating the distance issue by delivering the vehicle to my home in Loudoun County.

mltrinka

Aug 12, 2013

I located the 2013 X1 that I purchased from Passport BMW on autotrader.com, and traveled down from Connecticut to view and ultimately purchase the car. The car was listed with plenty of pictures that accurately depicted the car. I feel that I paid a fair price and received a good rate on financing from BMW financial. J.C. Thomas has been very helpful in communicating with me regarding anything that has come up. When accessories that I purchased were not immediately available when I purchased the car, J.C. arranged to have them FedEx'd to my house in Connecticut. Whenever I contact J.C. with questions or concerns, he is very prompt in following up.

kianaspain

Aug 5, 2013

Passport BMW damaged the interior lining around my sunroof, the lining of the sunroof cover, and the ability to now fully open my sunroof in my 2006 BMW 550i. I had never had any lining issues before July 16, 2013 and I had my car previously serviced at Passport BMW June 21, 2013 where there was no mention of any interior or sunroof damage inside my vehicle. On Monday, July 15, 2013 my sunroof would only close three-quarters of the way then open up all the way- my sunroof would not close. The next day on Tuesday, July 16, 2013 at 7:45 a.m., I brought my 2006 550i BMW to Passport BMW where Dave Cornell sat in the car with me and performed an initialization of the sunroof, which did not work. At this time, there was no mention of lining or water damage to my vehicle because there was no damage! I left my car to BMW for service, rented a vehicle and proceeded to work. Around 3p.m. Dave called me and left a message on my phone stating that service would not be able to get to my car and that my car would be fixed the next day, July 17th. I arrived at the dealership shortly after his message to return the rental car and request a loaner. Eventually, I was put into an X3. On Wednesday, July 17th, Dave called me and said that he tried to re-initialize the vehicle again (still no mention of interior damage) to no avail and that I would need a new motor, which would cost $1290 plus tax. I agreed to have the repair to my vehicle and I was told to keep the loaner. The next day, Thursday, July 18th, Dave called me and left a message on my phone stating that the frame might be the problem and now worse-case-scenario, $2,700 and that my car would not be repaired until Monday, July 22, 2013 because he wanted the shop manager to confirm what was needed to repair my vehicle. I was scheduled as I had mentioned to Dave previously that I was going out-of-town from July 22-26, 2013, so this would not work. At this point no work had been performed on the car and I decided to retrieve my vehicle because it seems they are not sure what problem persists, the price has augmented, and I did not want to keep the loaner while I was out-of-town. I arrived at Passport BMW around 4:30 p.m., but Dave would not release my vehicle to me. He said it would take too much time to put my car back together he wanted the Shop Manager to look at the sunroof to make a determination of what is needed to repair my 2006 BMW 550i. I told them my boyfriend was not paying $2,700 for the sunroof and that I can take it to a place that specializes in sunroof repair. Bob (Service Manager) joins Dave in convincing me to keep the loaner until I come back into town saying they really wanted to locate the issue and they would call me while I am out-of-town to give me my options. Dave ensured that my vehicle would be kept inside since the sunroof would not close. On Wednesday, July 24, I received a message from Dave stating that the sunroof had been fixed free-of-charge. Furthermore, he stated that the sunroof is "operational" but he was not sure if I wanted to open it and if it stopped working, I would now need a cassette to fix the problem. I am ecstatic at this point even though I was not sure why it was zero dollars or why I would need a cassette if the car is supposed to be repaired. Nevertheless, I called and left a message with Dave before my flight home to thank him not foreseeing what had happened to the interior of my 2006 BMW 550i. I returned home on Thursday, July 26, 2013. I picked up my vehicle around 4:50p.m., but did not immediately look up! Once I did a few moments later, there were black fingerprints on both visors, around the sunroof buttons and lights, around the sunroof, the lining is hanging under the visors, sunroof cover, and behind the sunroof (it looks like a bubble). In addition, now my sunroof does not open all the way (the opposite issue). I immediately brought my car back to Passport BMW Saturday, July 27, 2013 and discussed the issues with Bob (Service Manager) and express my disgust. He takes my car to the service area to speak to the technician in regards to marks and damage. He returns with my car and says that he needs to speak with Dave Cornell about the interior, but conveniently cleans up the marks and states that he took pictures and would call me on Monday. Monday, July 29, 2013 comes and goes. On July 30, 2013 I call Bob and leave him a message regarding the status of repair to my vehicle. Bob later leaves me a message stating that Dave and the service technician said I brought my vehicle into the dealership in this condition and called it "normal wear and tear". I have never in my life seen anyone's vehicle interior in such poor condition as mine with the same year of my vehicle or earlier, or model, nor have I ever owned a vehicle with the interior in such a poor condition. I proceeded to visit the dealership on Tuesday, July 30, 2013 to speak with the General Manager, Joe Long. He listens to me, looks at my vehicle, has other staff members look at my vehicle, and proceeds to tell me its hearsay. He did question why they did not charge me for the service BMW performed, which was to have the sunroof fully functional, but now it does not open all of the way. Mr. Long also made a mention of possible water damaged, which was never a thought in my mind. Maintaining my professionalism, I explained to Mr. Long I know every bump or scratch I have on my car and that I keep my car in good condition and have paid for every repair that has been needed to my 2006 BMW 550i and that I do appreciate being characterized otherwise. I am not a mechanic (that is why I brought my car to the dealership) and the damaged areas in question are around the sunroof. Mr. Long states that he does not know how long my car has been this way and that he believes there might be water damage. I told him that I brought my car in immediately and if there had been previous damage to my vehicle, Dave or the service technician would have made a note or mention of it. Also, since my sunroof could not initially close, the sunroof cover was not visible, so how could Dave say that the lining was damaged. I had also had my car serviced a few weeks prior and there was no mention of any damage. I stated to Mr. Long. I did not want this to go to another level and I would like to resolve this situation and have my car repaired. He said he would need to speak with Bob and Dave and get back to me, which I thought he had already done. On Wednesday, July 31, 2013, no phone calls from Mr. Long. On Thursday, August 1, 2013 at 4:02 p.m., I called Mr. Long and he stated that he spoke to the wrong Dave and that he would call me back in an hour. I am still waiting for that phone call. I am embarrassed, distraught, stressed, flabbergasted, and disappointed that I am being treated this way. I have contributed plenty of my funds to this dealership for years, but to experience the lies, disrespect, and most of all unprofessionalism is unexcusable.I worked with the Mr. Klein (VP) for the repair the interior of my sunroof (no water damaged found and no apology). He said they would do their best. Service glued the lining of the sunroof and area around the sunroof buttons. I was told it would be difficult to repair the bubbles they created, but I want my vehicle back in its previous condition before July 16, 2013. The sunroof lining is beginning to unpeel after a couple of days and I really do not trust that my car will be totally repaired at this point. I will have to go to a specialist to properly repair the interior lining and then go to small claims court.

Ggdarlene

Aug 4, 2013

Annemarie was great working with. Her customer service was outstanding. She was very detailed explaining everything to me step by step. I would recommend Annemarie if anyone is interested in buying a BMW.

patrick917

Aug 3, 2013

Overall, I enjoyed my experience at Passport BMW located in Marlow Heights, MD. During my time at Passport BMW I worked with the Aarion Browne who was super friendly and helpful. I especially appreciate the fact that at no point did I feel pressured to purchase a vehicle. I initially came in to purchase a used BMW but Aarion and his team helped get me into a brand new 3 series BMW!! I love my new BMW and would refer him and the dealership to my friends and family. I got a leased vehicle so I'm looking forward to working with Passport BMW in 3 years or sooner to discuss another wonderful BMW vehicle. BMW's are truly the ultimate driving machines!!

jonsmi30

Jul 20, 2013

The level of customer service was superb! Annamarie was very patient and knowledgeable. I wasn't exactly sure about what I wanted and I didn't know if financing would be an issue, but in the end everything worked in my favor. I will definitely recommend Annamarie and Passport BMW to my friends.

HokieXDriver

May 12, 2013

This is my second time buying a BMW from Ed Han at Passport BMW. This time, I traded in the BMW I bought in 2009. The experience was every bit as good. Ed is very transparent and open in pricing. He gave me his best price, which through research I knew was a good price. We quickly came to an agreement and shook hands. The car was ordered from BMW in Germany. Ed responded promptly to all emails on the status of the order.I highly recommend Ed at Passport for a no-BS, "let's make a deal" attitude and for excellent support during a factory-ordered delivery.

Ahmed123

May 10, 2013

Really made it easy for us. Good job. Five stars!!!!!I would recomend him. Got the car we wanted. Top notch management level. Thanks a lot.

Chrisjack1215

May 2, 2013

Good dealer, ok price. The salesman went above and beyond to help me look and find the car that fit my needs. Thanks for everything

Surfmusicfun

Apr 22, 2013

Passport BMW provided us a friendly atmosphere to consider an automobile purchase. Every one we met appeared very happy working there. That was a good sign for my wife and I. We worked with Passport sales representative Brandon Kim. From start to finish, he listened to what we wanted and he provided us information to assist us with our decision making. You could tell that he is truly sincere in making every effort to get you in the car you want. We traded a car and we were very impressed with the handling of this transaction as well. In addition to finally purchasing the car, his follow up is impeccable. I would recommend that you contact Brandon Kim if you are considering a car purchase.

Crispian

Apr 16, 2013

I spent three days speaking with William Mcghee about my wanting to buy a used 2011 BMW X5. I explained at length the price range I was interested in reaching. He called me relentless for three days regarding my interest. I was adamant that I did not want to drive in traffic to test drive the vehicle if they were not willing to discount the vehicle by at least $2k. With this information he asked me to come in. I arrived and immediately wanted to discuss price. He said he could not discuss price until I test drove the vehicle. Then he walked me around the parking lot giving me this nonsense about BMW price policy. I told him, I understand what you are telling me but this is what I can pay and if you can't negotiate then why invite me to come test drive the vehicle. He then called the sales manager, Dave Comfort, after an hour to offer me $200 dollars off the asking price. What a waste of time. When I sad I needed more he just walked away without acknowledging me. I have never been treated so poorly. They must be doing very well given their decision to treat me poorly. Will not get my business. Please run from Passport BMW.

kesean70

Apr 16, 2013

Just purchased my second BMW from Passport BMW. I can honestly say this place is second to none in the buying experience. I worked with Willie McGhee and he made the process seemless. He was very friendly and knowledgeable and showed a sincere concern to my needs (wants) in my new 535i. I didn't feel forced into anything or rushed in the decision making process. I was in and out of the dealership within 2 1/2 hours from start to finish. If you are in the market to buy then I would highly recommend working with Mr. McGhee.

Cbass8631

Apr 12, 2013

After purchasing a used BMW 328i from Passport a year ago, it was the first dealership I considered when deciding to upgrade to a new BMW X3. Both times at Passport, I was treated like royalty. Annamarie sold both vehicles to me, and both times, I was overly impressed by the way she kept the car buying experience fun, yet in a professional manner. I absolutely love my new BMW and without question, I would recommend both Passport BMW and Annamarie to anyone interested in purchasing a new vehicle.

New 1-Series Fanatic

Apr 1, 2013

I went in to see if I even liked to drive the BMW 128i. From the moment i walked in, people were courteous and friendly. I worked with Joe Sable who was great and took the time to listen to what I wanted in a car and so. Since I normally metro to work, Joe was great about picking me up to test drive etc... The car was reasonably priced and beautifully prepared. I have only been driving for a month or so but I LOVETHIS CAR!! The dealer experience made it all the more enjoyable. I would highly recommend Passport BMW if you are in the market for a new or lightly used car. All the people I met were friendly, professional and struck me as being no-nonsense which was a welcome surprise. Their new facility is very elegant and does looks like a fine place to wait in style for your car to be serviced. They have several amenities that I can see would make even a long wait for a repair amenable.

Chocdva

Mar 31, 2013

My experience at Passport was great! My salesman was very attentive, easy going, friendly and gentleman. He made my experience very pleasant and took his time answering all my questions. There were a couple of incidents with my purchase but he followed they with getting things fixed to my liking. I would only say I wish the guys who cleaned the cars were as detailed as my salesman. Even though I love my car and my salesman was awesome they just didn't put that magic shine inside and out on my car before it was delivered. Thanks Paasport!!!!

TerryReid

Mar 31, 2013

In March 2013, my wife and I purchased our BMW from Passport BMW located at 4730 Auth Pl Suitland-Silver Hill Md. We were very pleased with the outstanding customer service provided by Mr. William McGhee. We are happy with our purchase, that we will recommend Passport to all of our friends and family.

fnewt

Mar 21, 2013

My husband and I came in to look at a 5 series BMW and Brandon Kim made our car shopping more than enjoyable. He was more than helpful, much more like a friend. His great personality and willingness to assist us with whatever was needed, made the entire experience fun and memorable. It was a pleasure to have met such a wonderful and helpful individual. I would highly recommend this dealership and Brandon Kim as thier salesman.Many Blessings,Felicia and Gregory Newton

BMWman2010

Mar 19, 2013

Edward Han provided excellent service while I was serving overseas and would definitely recommend Passport BMW for in state and out of state purchases. Thank You!!'

Mariachi

Mar 19, 2013

Thanks to Anthony Fegans my husband and I walked out with two vehicles that we absolutely love. Anthony patiently worked with us and understood our needs and wants. He gave us VIP access to the dealership and made sure that we were pleased. He was punctual, very knowledgable, and made our purchase experience smooth. We would highly recommend Anthony for his exceptional customer service.

erjavek33

Mar 18, 2013

John Erjavek- I had a great buying experience at Passport BMW over the weekend. Brandon Kim, my sales client advisor was very friendly and worked diligently to get the deal done. I would highly recommend buying a BMW from Brandon at Passport. The dealership is beautiful and the selection of models is second to none! I've bought multiple vehicles in several states over the years but will always look up Brandon at Passport BMW first now when I'm in the market for a new automobile.

cjcornell

Mar 16, 2013

We researched buying our car online and found exactly the right car at Passport BMW at a very good price. We arrived at the dealership unannounced and were met by Brandon Kim who quickly located the car we had seen online and brought it around for us. Brandon was excellent and knew the vehicle inside and out. He answered all our questions and was completely open to giving us all vehicle history and confirming our view that the price was spot on. I highly recommend Brandon and Passport BMW for anyone in the market for a new or used car. We will certainly be going back for all our BMW needs.

Snibbor77

Mar 15, 2013

By far the best customer service we have experienced. We are pleased with the care and professionalism we got from Brandon. He made us feel like friends and not customers. I liked that he listened to what I wanted and didn't try to sell me something I didn't want. He made sure to cover all the features the vehicle had and answered all of my questions. I'm very happy with my car but I'm mostly happy knowing that I was treated with care and everytime I go to the dealership I will be treated just the same.

susanbkim

Mar 4, 2013

The experience & purchase of my new X6 at Passport BMW in Marlow Heights was exceptional. From trading in my old vehicle to purchasing my new X6 Brandon Kim (sales representative) & Passport team meticulously reviewed, appraised, and clarified all questions and options throughout the transaction process. Regards,Susan Beasley-Kim

jbargeman

Feb 26, 2013

I purchased my first BMW from Passport in May 2002, an new 330i. The salesman wasn't the most friendly person I'd ever met, but the service on the vehicle throughout the warranty period and beyond was good. In February 2013, after 245,000 miles and 11 years, I was finally ready to purchase another car. I test drove a Lexus but nothing drives like a BMW. This time I did not want to purchase a new car, so I researched several dealers until I found 2 cars that I was interested in--1 at Passport and 1 at another dealer. I had a great experience with Brandon Kim at Passport (I purposely did not request the salesman I had in 2002)--he was very friendly, has a great personality, and meticulously followed up to be sure he answered all of my questions. The customer service I received at the other dealer wasn't very good, so I made a second trip to Passport. Not only did Brandon take me on another test drive, he drove the car himself to show me how well it handles. Even after I purchased the car (a 2010 335xi), Brandon still followed up to be sure I was satisfied and to coordinate between the business manager (who was also very patient) and myself when I had a few more questions about warranty options. I don't plan to wait 11 years again to purchase another car, and I will definitely ask for Brandon when the time comes!Joyce

penry

Feb 9, 2013

Mehrzad Ganjriz was very helpful during the research and sales process for my pre-owned BMW M3. When the car first appeared on the Passport BMW website, there were no pictures associated with it. Mehrzad volunteered to take pictures of the car and email them to me. A little extra effort that was not required, but appreciated. During the negotiation and eventual sale of the BMW, Mehrzad was very thorough describing the features and operation of the car, reviewing its service history, and answering any and all questions that I had. I am pleased with my purchase and satisfied with the quality of sales service provided by Mehrzad and the rest of the staff at Passport BMW.

RyanMagazzine

Feb 6, 2013

I am very pleased with the experience I had when purchasing my new 2013 M5 from Passport BMW. This is my third new BMW I have purchased from Passport BMW. From negotiations with Annamarie and Joe Long down to the final delivery the Passport team was very accommodating and a pleasure to work with. I ordered my new car to the exact specs the way I liked. During the build process Annamarie Pistone communicated very well and kept me informed on the progress of the car. The car was delivered ahead of schedule and when I went to the dealer the car was upfront in the parking lot, perfectly clean and ready for delivery. The entire process took very little time and I was treated very well by Annamarie and Marko in the business office. I truly enjoyed the buying experience and could not be happier with my new M5 from Passport. When the time comes for a 4th BMW I will surely contact Annamarie for that vehicle! Overall I rate this dealership 5 out of 5 stars, just a great dealership that knows the business well and how to treat a valued customer! If anybody is in the market for a new or used BMW please don't hesitate to call Annamarie, she is very knowledgable on the BMW products.Sincerely,Ryan Magazzine

leenasaho

Feb 4, 2013

I had an excellent experience with passport BMW. They offered me a great deal from the beginning. Brandon Kim, my salesperson, did an excellent job in making me feel comfortable with my purchase. He assisted me with anything I needed immediately. He acted quickly and found the exact car I was looking for. Thanks Brandon!

Acrosales

Jan 31, 2013

I had an excellent experience with passport BMW. They offered me a great deal from the start . Benny Evans, my salesperson, did an excellent job in making me feel comfortable with my purchase. He assisted me with anything I needed immediately.

suthart

Jan 26, 2013

This was my first BMW purchase experience. The folks at Passport BMW, especially my salesperson Mehrzad, went above and beyond the normal customer service to make the entire experience a pleasant one. As an example of their customer service, on the day of my purchase I decided to add on a special coating for the interior/exterior for my new 535 xDrive. As it was a Saturday, they recommended that I come back during the week. To minimize the inconvenience, Mehrzad came to my house - picked up my car - and returned it back to my house a few hours later with the service completed. I would highly recommend BMW Passport to any of my colleagues, friends, and family.

don e johnson

Jan 22, 2013

On December 27, 2012, after an initial online contact, I visited Passport BMW to view a vehicle that had been featured on the dealer's internet website. I met with Mehrzad Ganjriz, who had arranged for the X3 SAV I preferred to be brought inside (as it was very cold that evening) in order to view and explain its many features. Mr. Ganjriz took the time to review the vehicle and then took me for a test drive. We discussed the price and the promotions being offered at the time, as well as the trade-in allowance for my current vehicle, and I made the decision that it was a great deal. I drove home in my new X3 that evening! The next day, I brought the title in for my old vehicle and met again with Mr. Ganjriz, who further explained and demonstrated the many technical aspects of my new car. I was very pleased with my new X3, as well as my experience at Passport BMW. I look forward to a good relationship with Passport's service department during the upcoming years.

TingDong

Jan 22, 2013

Excellent service in addition to competitive price! I was offered a loaner car to help with the transition after a total loss of my previous vehicle. And the new car was delivered directly to my home.

cyssycyberspace

Jan 8, 2013

I had been considering trading my 2000 328i for a couple of years and went to a few BWM and Acura websites in the DC area. I was contacted by Annamarie Pistone via email and phone and had been invited to the BMW sales event during the November 17, 2012, weekend. The atmosphere was great, no pressure to buy! Everyone was friendly but Annamarie was the best! She was personable without being too cheesy, you know what I mean (sincere). The best buying experience I ever have had, plenty of options and the warranty included from the dealership took all of the worry out of the purchase. No buyers remorse here! Passport BMW should be No. 1,if they are not already. I have purchased 5 BMW's over the last 18 years from different dealers in the DC metro area and have always had good success at Passport.

rgordin

Jan 7, 2013

Very positive buying experience. Brandon was knowledgeable about the car, stuck to what he told me about price before I came in and followed through after the sale, responding to my questions about the operation of the car. The dealership was impressively presented and Brandon and Jeff Steel, the finance/business employee, were professional and did not attempt to use high pressure tactics.

zacharyu

Jan 6, 2013

Price is reasonable. Facility is nice. After research for a few weeks I finally settled at Passport BMW. Brandon received me and showed me the cart I was looking for. Brandon is nice, knowledgable and professional who helped me cleared all my questions and arranged follow up services and offered great advice all the way. He offered his availability for any question or help after the sale even on him vacation. The service is good too. In followup services, they offered me a new loaner car and the experice was nice. I will recommend Passport BMW and Brandon Kim.

bingxchen

Jan 3, 2013

Ed of Passport BMW quoted me a very good price for the car I like. He showed his price and car options in detail upfront before I visited his office. What you heard from him is what you get from him. No surprise at the end like oh, we need to charge you this / that or oh, everyone pays this / that etc. Also, you dont feel being pushed when working with Ed although of course every salesman wants to gain business. He is very nice and polite. His response is prompt and accurate. One word to describe his work should be Excellent. I would recommend Ed of Passport BMW to anyone who wants to purchase a BMW car.

jcatlin

Dec 30, 2012

Called Passport to ask for their quote on BMW X1 with options. Their price was significantly below other dealerships. I went to the dealer that day and Mr. Ganjriz was very patient in discussing the car and options in great detail, even bringing several BMWs with specific options so I could gauge the value of the option.When I went to pick up my vehicle, Mr. Ganjriz spent several hours with me going over how do get the most from the vehicle and options. All very professional but also personable.When my plates came, Mr. Ganjriz installed them and again was very pleasant to work with.

bryanb963

Dec 19, 2012

After a bad experience with another area BMW dealership, my wife and I decided to stop by Passport to look at the 2013 3 and 5 series. Even though we did not have an appt or notify them we were coming in, they treated us with friendly attitudes and great service. Our CA was nice and made every effort to answer all of our many questions. We ended up ordering our 2013 528i xDrive and patiently looking forward to its delivery in February.

gbruiz1

Dec 4, 2012

A month ago I bought a 2013 328I, Brandon was my salesperson and after shopping around I decided to go with this dealer. At any moment I felt pressure to buy the car even after a test drive and a long conversation on the features of the car. It was VIP service.They honored my USAA quote and on top of that got me better interest rate with another bank. On the financial side working with Mr Steel was a great experience. Very professional and helpful with my needs.just yesterday I got a refund check from xtra money paid on the registration! That was very honest from them.I recommend Passport BMW and Brandom Kim

MSportDC

Dec 2, 2012

Annamarie was a pleasure to work with. She is extremely professional and personable - purchased two new cars from her back to back and would highly recommend to all my friends and family.

Ariv66

Nov 13, 2012

The dealers were very friendly and helpful with the purchase of my BMW 328i convertible. I recommend anyone to buy a BMW from this dealership

ZibaBarimani

Nov 11, 2012

The sales person, Mehrzad, was very friendly and knowledgable. He took his time and patiently explained all the features of the car . We test drove the car and because of the skills of the salesperson, Mehrazd, we ended up buying the car from Passport BMW. Should add the friendliness of all staff particularly Jay Emadi, the finance manager who also was very professional and helpful.

bimmermeister

Oct 23, 2012

My wife and I stopped in as we were in the market for the new F30 platform BMW 3 series. Online reviews seemed to make it a great place to go get the info I needed and make a purchase. I will state that I am not out to get the salesperson we spoke with in any sort of trouble, so for that reason I will not reveal their name. The salesperson was only fairly knowledgeable about the vehicle and after passing along some false information I knew that this was not the dealership I had read about. Three reasons I rate this dealership low are because of the following list: 1) The salesperson told us that the new 328i is powered by a twin-turbo motor, literally that there were two turbochargers under the hood, not the case. 2) I emailed the salesperson a day or so later with some questions, I never got a response of any sort. 3) I understand that the average BMW buyer is about 40 years of age, but being dismissive, when answering questions or waiting until after a test drive to introduce yourself because we fall well below that average is the main reason for this review. Prime example of the aforementioned is when we asked for a pamphlet or literature, we were handed a booklet for the previous 3 series generation, clearly the F30 is not the same as the E90 platform. As stated previous I am not out to burn anyone rather to relay my experience working with this dealership. This is likely not typical of this dealership, but worth noting. Because of this we went to BMW of Annapolis and purchased a new 328i, a missed opportunity for this dealership.

ccanaday

Oct 23, 2012

The customer service received from this dealer, specifically from the salesman - Anthony Fegan, was impeccable. Mr. Fegan's exceptional customer service and communication skills went far beyond my expectations. He ensured 100% customer satisfaction by continually following up with me on a daily basis to meet my wants (prior to the vehicle purchase), providing me with various vehicle options that fit my wants/needs and stayed beyond his scheduled work hours (11PM) and did not complain at all. Passport BMW made it very comfortable for me during my vehicle purchase and I would recommend them to all my family and friends!!!!!!!:)

BMWX5shopper

Oct 18, 2012

I highly recommend Passport BMW and client adviser Brandon Kim. I did a considerable amount of shopping around for both of my BMW purchases and both times I chose Passport BMW. What sets this dealership apart from other dealerships in my opinion was that I never felt like I was a visitor or uncomfortable. My client adviser Brandon made me feel really welcomed at this dealership and he worked hard to earn my business. In fact, he still keeps in tough with me months after the purchase to make sure I am happy with my car. Most advisers will only talk about providing VIP service, but Brandon actually follows through with everything that he says. It was a pleasure talking with everyone there. From the managers and adviser and to the person at the coffee shop. They were friendly and treated me with respect. Never once did I feel pressured at this dealership. Not to mention the facility is pretty impressive. I recently purchased a new X5 from Passport BMW. I can honestly say that it was the most positive experience I had purchasing a vehicle thanks to my client adviser Brandon Kim, who was just amazing.

BMW Lover!

Oct 2, 2012

I was looking to purchase a 2007 BMW 335i. This was my second time visiting this dealership to purchase a car. I was greeted by a salesman, but was treated as if I could not purchase the car. As an individual with OK credit, I was told that I could get financing and I was eager to purchase this BMW. After having my credit pulled, they acted as if they did not want to help me. I was told that I could get the car with $4,000 down. They only submitted my credit to one bank and made it seemed like I was doing nothing to purchase the vehicle after letting them know that I only had $2,000 dollars to put down. If you do not make $100,000 or more a year or have a 750+ credit score, DO NOT go here to purchase a car!!!! They don't deal with the average blow Joe.

Ime21

Oct 1, 2012

One word comes to mind when I think about my buying experience at Passport BMW: Professional. From the moment I walked through those doors, to the moment I left, I felt like I was in new hands. I personally want to the Ed Han for helping me out. I would recommend him to anyone!

alonzo.alston

Sep 22, 2012

Anthony was patient and showed me multiple vehicles with different features and was very patient. Anthony showed me multiple vehicles that met my needs and desires. He did not try and sale me more vehicle than I needed. He was a very good salesman and valued my time.

BigSarge

Sep 5, 2012

I know that Mehrzad will say that he was just doing his job, but I am truly happy with both vehicles. I will gladly tell everyone where I got my vehicle and who was my salesman with pride. Great job and a great dealership.

Hik12150

Sep 4, 2012

This dealership,was ready to,work with me and wanted to do business'. I give much credit to annamarie pistone. She is an excellent salesperson.she went out of her way to make the deal- so I went 40 mi.es from home and drove by 2 other dealers to,work with her.

picodoc

Aug 25, 2012

I live in Virginia and went to two local BMW dealerships. The one in Alexandria was terrible, no one even acknowledged me or assisted me. The other one wasn't bad, but wasn't great. So I went to Passport BMW in Marlow Heights, MD. As soon as I walked up I was greeted professionally and in a courteous manor. I took a couple of test drives and then bought a car. I related well with my salesperson and she was very enjoyable to work with. I plan to go to Passport BMW for my future needs, even though it is farther away from my home than other BMW dealers. It is amazing what a little customer service will do.

Kris

Aug 6, 2012

I had viewed the vehicle online on a Sunday(7/29/2012) and contacted the sales rep the same day. We scheduled an appointment/ test drive for the Wednesday(8/1/2012).The test drive went very well and I expressed to the sales person that I definitely wanted to purchase the vehicle and would arrange financing. I left the dealership with a printout with my name,DOB,Lic.#,insurance carrier(mine),the car price, mileage,VIN# stock#,color,model year,salesman name and ID #,and amount I would need to finance. I had been looking for a vehicle for over two months and was over joyed to have found the vehicle at what I thought was a reliable dealership in the auto business, Passport BMW. On 8/2/2012 I received a call from the sales agent to inform me that the car was taken to auction the morning of 8/2/2012. Is this how a business is managed?, does the purchasers time and energy mean anything to the company? Obviously this companies word CAN NOT be trusted nor is it honorable. WHAT A LET DOWN

nycnsc

Aug 5, 2012

The worst service I have ever received. I was charged for services I did not authorized. The service department is very unprofessional, they do not return your calls. They are focus on trying to rip you off, rather than providing good service. I will never bring my BMW to this dealership again.

norbertbrada

Jul 29, 2012

I really enjoyed working with Ed at Passport BMW - he made it such an outstanding experience to buy our BMW. Ed was very professional, efficient, knowledgable and friendly. He gave us great price and my overall buying experience was a ten. I would recommend working with him and this dealership to everyone!

BrentBozell

Jul 3, 2012

The place is utterly professional. And friendly. And NOT pushy. In the car dealer business, that's a breath of fresh air! From the salesmen to their customer service, it's a pleasure doing business with them.

ewilliams84

Jul 3, 2012

Unfortunately I had just totaled my car and do to the rough economy, buying another luxury vehicle was challenging. JC worked with my situation and was very diligent in putting me in a vehicle. He was very knowledgeable, responsive, and a joy to work with.

Barbara Toy

Jun 8, 2012

I would like to take time out to thank you Annamarie Pistone for helping me in purchasing my new car. This is my second BMW, and I must say that you assisted me with deciding which car to purchase. Thank you for being direct and upfront throughout the process. Thank you for being available when I needed assistance. Thank you for explaining in detail. Thank you for being patience when I didnt know exactly what I wanted. Thank you for not haggling and giving me a fair purchase price. Thank you for being available to answer question after car delivery. Thanks for being knowledgeable about the cars and products. Thanks for helping me throughout the sales process. I love my new car!! I would definitely recommend friends and family to Annamarie Pistone.

BrigitteB

Jun 3, 2012

I tried giving my business twice to my local BMW dealership, even though Passport had been recommended. After the second frustrating visit to the local dealership,I called BMW USA to confirm an illogical statement made to me by the local dealership, they thought it was illogical as well and connected me with John Dugan at Passport. Within the short ride home, he had identified a vehicle that matched my non-negotiable requirements and confirmed that I could custom order. No pressure. Direct, accommodating and responsive, I ordered the exact vehicle I wanted and the experience was surprisingly pleasurable and easy. No one tried to sell me anything I did not want, yet they were very friendly courteous and responsive. Visit Passport and ask for John Dugan,you will be happy.

brigitteb

Jun 3, 2012

If you are considering purchasing a new or pov bmw, it will be worth your time to visit John Dugan at Passport bmw. I tried giving my business 2 times to a dealership within 5 miles of my home, eventhough passport had been recommended to me,and finally purchased my vehicle from JohnDugan at Passport. Easy, direct and clear transaction! I got exactly what I wanted and found it to be a surprisingly pleasant and easy experience!

VirginiaJoeD

May 24, 2012

Ed and the team at Passport did a great job convincing me to drive 180 miles (from VA) to Maryland to close the deal and buy from them.

CDavis22

May 16, 2012

The customer service I received from Benny was excellent. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle.

suesams

May 9, 2012

RSS- I bought a 528ix drive from Nan Wong at Passport BMW. First and far most, Nan is the best sales person I have ever met. She was professional and personable. She was not pushy or rude like some of the sales people I have come in contact wiith. I have been browsing for a car for approximately one (1) year but started SERIOUSLY looking approximately two (2) months ago. I have visited if not all, close to all of the BMW dealerships in the DMV and the service was not up to par. In all fairness I have met some cool sales people but none who comes close to Nan and the staff at Passport BMW. No offense meant, but Nan's supporting cast at Passport BMW were Dave Comfort, Joe (I think he is the manager for pre-own cars), Jeff Steel (Business Manager), Leonard (Service Department) and the two ladies in the business office Dorthea and Phyllis. (My apologies if the titles or work location is incorrect). Everyone was friendly and welcomed me to the Passport and BMW ownership family. The service was so good, I felt like a celebrity. Oh, did I mention, I got an outstanding price for my car. I know my commets are long, so to sum it all up, I would refer my family, friends and a stranger to Passport BMW. Keep up the outstanding and friendly service you provide! NAN, YOU ROCK!

ssheikh

Apr 30, 2012

Ed Han and the staff at Passport BMW were extremely professional and friendly at both our visits to this dealership. They were very supportive during the time we were waiting for our vehicle order to be completed. All our questions were answered in a timely manner. The whole experience was pleasant and better than any previous car buying experience.

tmclash

Apr 21, 2012

Im not much of a writer, but my recent experience at Passport BMW led me here. I could not have asked for a better sales person, Mehrzad Ganjriz, is an excellent salesperson he took the time to explain the vehicle, contract, and then the features in my car upon delivery (2012 BMW). He has followed up with me and continues to help me when I go to the dealership. I have had quite a bit of contact with several people at the dealership, that I have to mention them by name. Mario, Finance Mgr, James Hampton, Parts Dept, Fred, Service Manager and last but not least Jay Klein, General Mgr, all employees have made the experience at Passport BMW a memorable one. I thank everyone for all of their great customer service that they have given to me.

gkm1

Apr 18, 2012

My sales person, Anthony Fegans, provided me with the easiest car buying experience I've gone through. He was prepared upon my arrival for the appointment, he worked through the pricing efficiently, and when the deal was completed, ensured I drove away in my new vehicle a happy customer. I was very impressed with Anthony and the team at Passport BMW.

asepopo

Apr 17, 2012

We started out with the BMW dealerships close to where we live in Hampton, VA, but didn't get anywhere and pricing was always an issue. They always wanted to work from MSRP down instead of invoice up. We were planning to order the car we wanted with the options we wanted. We contacted Mehrzad Ganjriz at Passport BMW through the USAA car buying service and he was very knowledgeable and accomodating. He always called or emailed, and made an excellent sugggestion about an option/package that actually saved us money. We drove up (181 miles from home) to Passport BMW, ready to order our car, Mehrzad suggested we look at 3 cars on the lot that didn't have the interior we wanted, but had pretty much everything else. He even moved the cars side by side so we could compare and see what the interior would look like. We realized the interior didn't look as good as we thought it did with the exterior we wanted.Mehrzad offered us a test drive and explained the cars features better than at the dealer we had visited at home. We were sold after the test drive and the level of customer service we experienced. There was no pressure during the transaction and we got the price our USAA service quoted. We dealt with Jeff Steele for the financial part of the transaction, and the whole process was fast, efficient, and also with great costumer service. Passport BMW is definitely the place to buy a BMW. They have a great selection and will do whatever they can to get you into the BMW of your choice at a great price. Ask for Mehrzad Ganjriz, he will take care of you.

lips3

Apr 17, 2012

Great Car Search/Buying experience with Mehrzad Ganjriz! I utilized USAA's Car Buying Service and Passport BMW was 1 of 7 BMW dealerships that contacted me. Within a few hours, I had spoken with 4 out of the 7 dealerships either through e-mail or the phone.... Mehrzad impressed me from the get go! He is extremely courteous and knows his product line! He didn't haggle with me at all.... Though he did not have the vehicle with the upgrades that my wife and I desired... he was able to find one with almost everything that we wanted. Completed most of the paperwork prior to vehicle arrival and within 3 days it was on the lot... washed and ready to go! Mehrzad gave my wife and me a very thorough brief on specifics of the vehicle and with a few more final signatures.... we were driving our new BMW home! Overall, the best car buying experience for both of us! We love our X3! Mehrzad has continued to follow up with us to ensure our satisfaction. Don't hesitate to contact Mehrzad and the Passport Team!

rgino

Apr 16, 2012

This is the place to buy a BMW in the DC/Annapolis area. I wasted 2 weeks with Annapolis BMW trying to get a new car at the right price. They searched, but had difficulty finding a car with what I wanted on it. When they did find an acceptable car, their reactive instead of proactive approach resulted in the car going to another dealership. The worst part is, I always had to call them to find out what was going on. When that deal fell through they could only find me a more expensive care with options I didn't want and were unwilling to lower the price. Then, I contacted Passport BMW and bought the right car at a lower price in an hour. Mehrzad was great. He was proactive and made things happen. The pricing was upfront without the standard "car salesman" games I found at Annapolis BMW. The car had just what I wanted and the price was lower. The best part was Mahrzad made phone calls to get things done instead of waiting for emails. The whole process was fast and efficient with great costumer service. Go to Passport BMW and ask for Mehrzad.

kevbo222

Apr 10, 2012

I had a very good experience buying my new BMW from Passport last month. My wife bought her BMW from this dealer 4 years ago. I was not sure I wanted a BMW, but it was definitely one of the cars i was considering when I started shopping for a new vehicle. My wife's sales guy, Ed Han, was still with the dealer and he made the whole process very easy. He is a professional who cuts through all the crap so you can make an informed decision. This dealer was way beyond the competition in making me feel like they wanted my business. I attribute 95% of that to Ed and I hope he is still there the next time my wife and I decide to buy a new car.

phunt19

Apr 7, 2012

Prior to purchasing my car from Passport I had visited two well known BMW dealerships in Northern Virginia and communicated with several salespersons over the internet. At one of dealerships I stood in the showroom for about 25 minutes before anyone even asked me a question, so I left. I received an email and follow-up phone call from Annamarie at Passport after completing a Truecar.com quote online. Annamarie was very attentive and listened to all my wants and concerns when it came to buying a car. She was direct, upfront, honest and genuine throughout the entire process and didn't play the typical salemanship games. Once I decided on the type of car I wanted I knew that I would buy from Passport because of the service I received from Annamarie. I would definitely recommend my friends, family members and associates to visit Passport when they are in the market for a new car!

connie cowley

Apr 2, 2012

Nan Wong is a highly effective professional sales rep committed to providing excellent customer care in the automotive sale industry at PASSPORT BMW.Nan is customer driven and is very effective in promoting a warm and sincere rapport in developing a positive relationship with you and the dealership. I feel she is honest, open in communication and most interested in maintaining a professional attitude which speaks to ""I'm here for You and we want to make you happy".It is without a doubt that Joe Long and his dealership have acquired a dedicated and devoted team player for life. One who is truly committed to the mission of PASSPORT BMW of MARLOW HEIGHTS or as some would express and say, the location in Suitland, Maryland.

Shack1

Mar 30, 2012

Myself and other Half on March 24, 2012 went out just to look at BMW'S. Sad to say the first dearlership we went to we were not happy so of course we left. someone told us about Passport BMW'S in marlow height so we decided to stop in and I am so glad we went. Nan wong was my Sale person and she was so GREAT that I brought my first BMW.Very knowledgeable, kind, friendly, pleasant, ect. David Comfort Sale Manager, introduce himself. very pleasant,friendly, kind ect.Jeff Steel Business Manager made us feel right at home closing out the deal. I have told alot of people about our experince there, myself YES I do plan on going back. I give THANKS to the staffs, keep up the good work you made my visit a blessing.

sanorx

Mar 26, 2012

The salesman Kevin is a very nice person. He explained every thing quite clearly and when my wife and I have questions about the car, the financing and even the property tax, he gave us an answer quickly. We are welcomed here and hope to do business again in future.

siobhanmc7e

Mar 21, 2012

I was referred to Nan Wong by my HR at work, who has leased two BMW's from Nan. Nan's warmth, knowledge and customer service 'wowed' me! I am in sales, so that is not easy to do. She is amazing! Kevin Lee, the pre-owned Manager evaluated my trade-in and even with our short interaction, I was impressed by his friendliness. The last person I encountered was the Finance Manager, Javad Emadiazar, who could not have been nicer to me. The dealership is gorgeous and immaculate, and I was truly impressed. I have always been a Cadillac owner, but this experience at Passport with every person I encountered now has me switching to not just BMW, but this particular dealership and these particular people. WOW!

ivanedgardo

Mar 19, 2012

ANNA MARIE was very professional and friendly. She was inviting and always respected my opinion and was NEVER pushy!!!! I have had very negative car shopping experiences in the past but not at Passport BMW and definitely not with Anna Marie. As a matter of fact I went in to purchase a new car and called my buddy up and he ended up buying one from her as well! I recommend this dealership to anyone who is looking for a hot new or used BMW!!!! GREAT SERVICE, GREAT PRICES, GREAT DEALS!!!!!! SUPER FRIENDLY STAFF!!!

Smoats

Mar 19, 2012

Nan Wong IS: Pleasant, sincere, friendly, knowledgeable and a true professional! She was informative throughout the entire process and extremely responsive. I would highly recommend and encourage anyone desiring those qualties in a person, let alone a sales associate, to definitely go to Passport and ask for Nan!!

wetvmt

Mar 19, 2012

I have purchased many vehicles in my life, both new and used, mostly high end models. I can honestly say that no other salesperson that I have ever dealt with can match the level of enthusiasm and professionalism Nan gave to my purchase. Even though my purchase was only a $20,000 used car she made me feel like I was a senator buying a $100,000 X6 M.

Tosha217

Mar 13, 2012

They deserve a Zero! Stay away from BMW Passport service center! I have never been so insulted by BMW staff since I purchased my BMW! (2006 then 2011) If you live in the area and need service make the drive to BMW Fairfax, you will not regret it! My car was stolen and once recovered, my tags were missing and had to be replaced. I live in DC, and after taking off work, leaving DMV (3 hour wait), I decided to drive to Passport BMW to purchase the BMW license plate holders so I could screw on my replaced tags. I purchased the BMW license tag holders and screws for $70 and was told by the parts department sales person that someone from service will assist me putting them on my car. I was surprised, since I had planned to drive home and screw the tags on later. I smiled and said "thanks!" ??I drove through the drive-in service area with my bag in hand and was told by Keith Renner, to receive service, it would cost $80 for a half hour. I responded quickly, with a smile, that I didn't need service, but that the parts salesperson had informed me I could get this done for free by the service department. He said, where do you work? Do you do your job for free? My mouth was hanging open! I asked to speak to the manager, Fred Gerlinsky, who was even more rude than Keith! I told them both, if I went to Autozone or Pepboys and purchased anything, someone would offer to assist just as a courtesy to the customer. I had not asked for something for free, the service was volunteered by a member of BMW staff. I am not sure if there is a belief by the staff that "everyone" is trying to get something for free, but I was extremely insulted by the reference that I was wanting free service. Walking back to my car, I passed four service technicians standing in the parking lot, laughing and smoking cigarettes. I spent $700 the day before at BMW Fairfax to have my car serviced after it was stolen, and I only wish I had driven back to them to buy my license plate holders. I WILL NEVER RETURN TO PASSPORT BMW!

janeenwalls

Mar 12, 2012

Nan Wong was the absolute best and if I could give more stars I would. Here's my story I was looking to purchase a BMW Coupe 328i.I previously had an appointment with BMW Fairfax that evening. I made two trips to BMW Fairfax and each time the car I wanted to test drive wasn't ready. The next day I went online to passport BMW and I chatted with NAN online. This was conducive for me especially during work hours. I told Nan my budget and type of vehicle I was looking for she immediately provided me with a list of options within seconds... I told her I wanted to come in but I had scheduled another appointment with another dealership. She then ran a comparative analysis of the vehicle I was interested in at the other dealership and the vehicle she thought would be an excellent fit for me. She pointed out very distinct differences from Satellite radio ready and satellite radio installed, from RWD and AWD and a host of others... and the price differential between the two was $800 for a lot more features. Just through online chatter I felt comfortable with her and I decided to go to the Passport BMW. Upon arrival EVERYONE was very nice from the assistant at the front as well as other car salesmen. We then went to find my vehicle it was apparent that she knew A LOT about BMWs.. Within 20 minutes I test drove a black 2009 BMW coupe with navigation system it was great. When I finished test driving the vehicle I told her I was interested.. She then sat down and went over the car fax report with me and even did a search for other vehicles within the area that have the same accessories. I found they were priced MUCH higher than Passport BMW after 30 minutes of discussing everything imaginable about BMWs in general and the vehicle I was interested in purchasing. I told her I was interested in purchasing the vehicle she stated the vehicle would be ready the next day. The following day I picked up the vehicle it was sparkling clean with a full tank of gas with 4 brand new tires and it was even more beautiful than the day before. After purchasing the vehicle she then took her extensive time and showed me everything I needed to know about the vehicle. I was so impressed. This dealership was great from the finance manager who explained everything I needed to knowto the sales personal that were assisting other customers. I took the time to write this long review because you hear so many horror stories about car sales men and horror stories with dealerships. This one was great A++ I recommend everyone interested in getting a BMW buy from this dealership. Thanks again NAN! I love my car!

ged8done

Mar 8, 2012

The entire purchase experience was simple, complete and quick. The visit took less than three hours...from entering the doors to leaving with my new car.Nan Wong led this experience the entire way. She has been working in the BMW sales business for over 15 years, and knows her stuff. She even taught me how to use all the cool features of my new car including pairing my bluetooth cell phone.Passport assumes that the BMW shopper has done their homework, and knows how to deal. I found the entire process professional, courteous and humble. I could not be happier.

kander1958

Mar 5, 2012

The whole experience at Passport BMW was a positive one. Nan Wong was extremely knowledgeable, very friendly to work with, and just made the overall experience a pleasant one. I thought that Carmax was one of the best dealerships around, until I had the recent experience at Passport. I would highly recommend Passport BMW to anyone looking for a great deal in a great atmosphere. The dealership itself was absolutely beautiful!

paul.sroczynski

Mar 3, 2012

Kevin made the car buying experience very pleasant. Would highly recommend Kevin and the staff at Passport BMW. Kevin was very helpful without being too aggressive .

pary

Feb 27, 2012

We were deciding between the BMW X3 and Audi Q5. We decided on the X3 not so much because of the car but because of Nan. We knew we were going to get great service with Nan. She is that good. That is our second car with Nan. Our first car buying experience with her was in 2008 for a 2007 328i certified. She was great then, she is great now!

Bmwliz

Feb 23, 2012

Mehrzad Ganjriz at Passport BMW found the perfect car for me, and I couldn't be happier! The dealership has a great variety of used, top quality, BMWs at really affordable prices, and was definitely worth the drive from Richmond. Mr. Ganjriz is extremely friendly, knowledgable, and patient, and really made the effort to get us in every car that met our criteria. We didn't intend to buy a car that day, but we found one we couldn't pass up, and Mr. Ganjriz and his colleagues worked with us to make it happen in a pressure free, relaxing environment. If you are looking to buy a BMW, I highly recommend Passport BMW, and be sure to ask for Mr. Ganjriz!

gordonlim23

Feb 22, 2012

Brandon Kim was my sales representative. He had shown knowledge and skills of professionalism. Brandon explained in detail of my options to a perfect buying experience. The process of purchasing a brand new BMW X5 was a smooth transaction and I will most definitely recommend him and Passport BMW to my relatives and close friends. Best,Shao Lim

mshive67

Feb 22, 2012

Nan Wong is the BEST!! Her customer service approach is truly top notch! Nan and the team at Passport made my purchase experience better than ever. We spoke on the phone prior to my visit and when I arrived, she had the exact car I was looking for sitting out front all ready for me to test drive. The entire process was "painless"! Even down to calling my insurance company for me and having them fax over the new policy before I even drove off the lot. I highly recommend Nan to anyone seeking to purchase a BMW!!

syncrodave

Feb 21, 2012

Brandon and the whole team were great to work with. I found the car I wanted and they were very helpful in getting it in my hands and out the door. I will definitely see Brandon when it comes time for a new BMW :)

Alcmene

Feb 18, 2012

This is my second BMW from Passport BMW in Suitland / Marlow Heights MD. I could not have had a greater experience! Nan Wong is an absolutely amazing salesperson. I had a great time buying my lovely car while being in the company of Nan, a genuinely kind, utterly professional and awesome lady. I really am impressed by the way Nan expedited the whole process. She tried to help me in every way possible to get exactly what I wanted. I have to say that Marco in the finance department was also extremely professional and pleasant. Overall, the employees at Passport BMW are exceptional and highly recommended. Alcmene

Weston D Burnett

Feb 11, 2012

I had a fantastic service experience ordering a new Z-4 for my wife. She loves it and the whole process was handled to perfection. We bought it in Dec 2012. Our sales person was Ed Han the same one we bought another new Z-4 from four years earlier in 2007. I came back because of him and we will back again in another four years again. My wife only drives it roughly 3000 miles a year but she loves the new one with the navigation system and the hard top much more than the 2007 one. Well done!I asked for this contact as I never recevied a follow up from BMW and I wanted to make sure you heard of my experience.I bought my wife her first Z-4 in 2003 from Fairfax BMW but found it a better sales experience at Passport the last two times hence my loyalty.Weston D Burnett

cindyphall

Feb 10, 2012

My experience at Passport BMW was first class all the way. Nan Wong took the time to care about my purchase and displayed a level of "BMW" knowledge that was superb. I would recommend Nan and Passport BMW to anyone.

tminardimoser

Feb 9, 2012

I had the most amazing experience at Passport BMW. I bought my last BMW from a different dealership and Passport is hands down the best overall BMW dealership I have experienced. The facility is new and beautiful. I was able to get the exact car I wanted at a great price and fast. My salesperson, Nan Wong, is the absolute best. She is super efficient, professional and a really nice person. Customer service is definitely of the uttmost importance at Passport BMW. I won't go anywhere else!

keithparnell

Feb 7, 2012

I recently purchased a 2012 BMW 640i from Passport BMW after visiting 4 other dealers. None of the other dealers were able to locate the car that I wanted. Nan Wong went out of her way, making numerous calls and inquiries tracking down just the right car for me. Four other dealers found no options for me. Nan/Passport found 6 options that I could choose from and take delivery in less than 3 weeks. I can't say enough good things about Passport. They are clearly the best dealer I've been to and go out of their way to help make their clients experience nothing less than excellent.

elchen

Feb 4, 2012

I was in the market for an X5 and knew the specs I wanted and the price I wanted to pay. Annamarie found the car I wanted, we traded e-mails and couple of phone calls and the deal was done basically in one hour. It was a total no hassle experience vs other dealerships I had been dealing with earlier. I wish I had just gone to her in the beginning instead of dealers in the area that started off numbers that made no sense.There was one small hiccup in the delivery that had nothing to do with Passport or Annamarie but they did a great job correcting it.The follow-up service has also been great and actually look forward to see how they do when it comes to maintenance, I assume it will be pleasurable as the rest of the experience.She is definitely high recommended and if I decided to buy another car, I will be sure to go see Annamarie and Passport.

bigmike31081

Feb 2, 2012

My salesman John Dugan and my finance manager Marco Ugalde were GREAT. These guys went above and beyond the call of duty. I would highly recommend both them and the dealership to anyone looking to buy a new or used car. Passport BMW is by far the best dealership that I've ever entered. Stop by there just to walk around and you'll see what I mean.

Reba

Feb 1, 2012

Problems started in Nov. My car would start but immediately cut off. It got towed to Passport and they said it was the idle control valve. So I told them to fix it - it was $700. The first week of Jan the car did the same thing and had to be towed again to Passport. They had the car 2 weeks and finally decided I needed a new vent valve - supposedly had a hole in it even though it was fine when the car was there in Nov. Another $600 which I paid. They said they definitely fixed the problem - I won't have any issues and if so they would pay the next tow bill. I get the car back and that very night the car is running horribly. I attempt to drive it back to BMW but don't make it. Car starts and immediately cuts off. Car has to be towed a third time. Now they say I need a new fuel pump and they want $750 to fix that and pay for the tow bill. I refuse to pay that. I said the car needed a fuel pump the first time and you didn't fix that. I call BMW NA and get them involved.. They are not much help but do call the dealer. Finally, the service manager calls me. I agree to pay for parts - $440 but not labor and not the tow bill. Still arguing....PS BMW NA told me that maybe I should find another dealer to take the car to... GOOD ADVICE TO FOLLOW - I WILL NOT BE BACK

sam.evans

Jan 29, 2012

Passport BMW is a class operation. My buying experience was professional from the beginning when I was just gathering information up to and including the sale. I dealt with several sales people over a period of months, who were all very helpful, providing all the information I needed and not pushing to close a sale. I highly recommend Passport BMW.

lilyb

Jan 26, 2012

Searching for your next car is never an easy task. Unlike other dealerships that will do anything to get you to sign on a new car, at Passport BMW, your needs come first and all your concerns are addressed. Brandon Kim was very friendly and made sure we were comfortable. He also explained some of the features in the BMW X3 I bought. I love this car and it was a great purchase. I would definitely return to Passport BMW in the future.

cammfl

Jan 24, 2012

My family and I have worked with Nan Wong for over 15 years now, and we just purchased our first BMW from Passport because of her move there. It is a wonderful showroom, well organized, customer friendly, and as always, Nan's service is beyond compare. She is simply the best in the business, and Passport is lucky to have her. And we are lucky to have discovered Passport as a new place where we will do business! Thank you again!

Jbass020

Jan 23, 2012

Passport BMW provided excellent customer service and I would gladly return for future purchases. The salesperson was very accommodating and wiling to provide a detailed demo of the car.

jocubu

Jan 12, 2012

I'm a car enthusiast and buy several nearly new interesting and fun cars annually just for my own enjoyment. There are very few dealerships that understand the motivation behind this and they try to treat everyone in the same manner.... not Passport and not Kevin Mellett. I pay cash cash so I'm not interested in financing and other frills.... I just want to know what the bottom-line price is going to be and what they are thinking on my trade if I have one... online via email. I don't want to be hassled and create a scene at the dealership arguing about price.... I want to know before I go what I'm going to pay. Then, if my car is what I said it was and the dealership's vehicle is as nice as I was hoping we have a nice clean low impact to both of us deal. Very few dealers will give you even an indication of a trade-in allowance online even when everyone is clear that it is contingent on seeing the cars. I don't even go look any more if I can't get some pretty firm pricing. Kevin Mellett has worked on two deals with me so far and there will certainly be more. Passport doesn't try to hit a home run on pricing their high end trades so they are a great place to shop for nearly new cars.

klairm

Jan 6, 2012

Brandon Kim was very helpful and friendly during the process of buying the car. He explained everything I wanted to know. He also followed up with me by phone calls and emails to answer all my questions. I'm very satisfied with his performance and I recommend this dealer and this dealership. Brandon was professional and he gave us a very good price to earn our business.

drjreese

Jan 4, 2012

My first BMW purchase at Passport BMW was from a salesman named Joe Long. Everything he promised was delivered, and more. He even drove to my home to accomodate me on more than one occasion. It's no wonder why he is is general sales manager now. I have since acquired 8 BMW's from Passport for myself, wife, and daughter. I have found Greg Parker to be of the same caliber as Mr. Long. I have traved as far away as seven hours to get my cars at Passport. They place a high value on loyalty. I believe they are in business to serve their customers in an honest and fair fashion, not get their money. That's why they will always get my business. My last transaction was January 2, 2012! I'll be back. Dr. James Reese, Williamsburg, VA.

cbcb77

Dec 30, 2011

I came to Passport to look at a Used SUV and was impressed with the services of Brandon Kim and Passport BMW. The treated me like I was buying a new BMW when I was buying a used Jeep. I would recommend Passport BMW and Brandon Kim if you are in the market for a vehicle.

MBrahms

Dec 28, 2011

this is the 5th BMW I have bought from Passport...despite being on the wrong side of the river(I live in VA) the dealership goes out of its way to accomodate you for both the purchase and most importantly service,from my perspective passport has the most convenient "Concierge Service" that brings a loaner BMW to wherever you are and returns your car when its done...this is genius and far and away a clear differentiator! Nan Wong was my sales associate, she was incredibly professional and service centric...I would HIGHLY reccomend her to anyone who goes to Passport.

slerman

Dec 28, 2011

Nan Wong is awesome. She does not oversell or pressure, but explains the features of each car very succintly and accurately. She is also extremely helpful in every phase of the sale process, and even delivered my car to my home and then spent over an hour with me explaining the features on the car. She is extrememly knowledgeable about the car and its complexities, and made them seem easy. I have know Nan for fifteen years and this is the sixth car I have bought from her. I went to Passport solely because of her even though it was far out of the way for me; otherwise I would have purchased through VOB BMW (where Nan used to work) which is much closer to my home. Although car salespeople are generally not among my favorite people, Nan is a very warm and genuine person, who makes the difficulties of buying an expensive vehicle much more enjoyable. In short, Nan is a consummate professional--knowledgable, trustworthy and helpful in every way. And, I should add, the dealership supported her efforts and made the process extremely tolerable. Bravo Nan and Passport.

SVTSaleen351

Dec 28, 2011

I found a used car on Passport BMW's website on a tuesday. They hadn't received the car yet and told me that it would be available by Friday. Due to the holiday (Christmas), I couldn't get to the dealership until Monday. When I called on Monday, they told me that someone else was already looking at buying the car but because I had called first- I would have the first shot at buying the car. The dealership is two hours from my house so Anthony Fegans made sure the car would be available for me when I got there so I wasn't wasting a trip. Upon my arrival, Anthony walked me through the process like a professional even though he had only been with the dealership a short time. He explained everything in detail and if he didn't know the answer to a question- he made sure he found out instead of guessing and wasting my time. Anthony introduced me to the one of the finance managers and made it a point to check up on me every so often to make sure I was being taken care of and didn't need a bottle of water, coffee etc. After checking the area for the car i wanted every day for two weeks, I bought an amazing 2007 Mazdaspeed 6 from Anthony for MUCH less than the retail value. I'm definitely a satisfied customer!

gjfarmer2000

Dec 27, 2011

Nan Wong was our Santa Claus this year. Because of her patience, care, and flexibility my 16.5 year old sister celebrated a Christmas to remember with her new 04 Lexus RX330. I was impressed with Nan from our first telephone conversation. Her no-pressure professional approach put us at ease. Moreover, the speed with which she was able to arrange a test drive was impeccable. Nan and her colleagues went out of their way to stay 1.5 hrs PAST closing time to work with my mother and I! That is simply outstanding customer service.I'm not a "BMW" person, but if I ever decided to purchase one Nan of Passport BMW would be the first person I'd call.

Mellbmw

Dec 27, 2011

Nan and David were a pleasure to work with. During our time at Passport we were made to feel as if we were the most important customers. There was no pressure to buy, and all of our questions were answered in a kind, clear, and concise manner. All of our needs were met, and we feel that we received the best deal possible! Over the years we have purchased vehicles at other places, but none of those dealers compare to the quality of customer service at Passport. We definitely recommend purchasing a car from Nan and David. We will definitely return to Passport for our next vehicle!

depan287

Dec 23, 2011

Easy and quick to work with. Met my expectations completely. I was able to order exactly what I want with the price that I was pleased with. As the car was being built, even with the multiple questions and inquries per day Brandon had no issue responding. Thank you and I definitely would come back for my next BMW.

mfathelbab

Dec 23, 2011

Years ago my family purchased 3 cars from Tony Gore at Passport BMW. Everything was straight forward. The deal was excellent and his service was great. When her retired I was truly saddened and I assumed this was the end of the line working with Passport.Boy was I ever wrong. I contacted the Sales Manager, Joe Long and he responded within 5 minutes and introduced me to Nan. Nan responded to me immediately.By next morning, as promised, I had an email with the various cars that met my criteria. A few emails later and I'd completed all the paperwork for my lease.Upon arriving at the dealership my car was out front, clean and ready to go. I was introduced to Joe and Nan. Nan gave me a great orientation of the car then I met with Jeff to finalize the paperwork. I was in/out in an hour -- a miracle!My experience was terrific and I'm mostly excited to know that next time I'll be going back to passport without a doubt.

wdmeadows

Dec 21, 2011

I needed a good used vehicle for my DC commute and found what I wanted via their website. The vehicle was priced to sell-below KBB value. Nan was great becasue she didnt pressure me at all. No hard sell here at this dealership from Nan. After I made the decision to buy, the paperwork was short, sweet and fast!! It was easy and no hard sales pressure. Good experience and an easy transaction. Dave M, Mt Vernon VA

joemamafoo

Dec 20, 2011

My wife and I had such a wonderful experience buying a 2012 X3 from Brandon Kim. From ordering to delivery and registration, Passport BMW has been a first class dealership and Brandon is a class act. We shopped BMW of Alexandria, BMW of Fairfax, and many others in the DC area and purchased our new BMW from Passport after just one visit. They even found me a better loan rate than my credit union. Additionally, the 2012 BMW X3 has been absolutely AMAZING! If you are in the market for an SUV, visit Passport BMW, ask for Brandon Kim, and buy a Bimmer!!!

spyclke

Dec 19, 2011

I went into Passport BMW with the intent of purchasing my dream car. What I left with was simply that. I had also been in love with a blue 3-series sedan with beige interior. I was looking at purchasing a used car or depending on the situation even a lease-to-buy option. When I got there, I was greeted by Nan Wong, who I had known from a friend's previous purchase at VOB BMW in Rockville, Md. I had spoken to her on the phone the day before and let her know what I was interested in so she had already had a car pulled up ready for me to test drive. However, I was more interested in sitting down and seeing what was still available as far as used cars. She immediately put me in direct contact with her manager, David, the pre-owned car sales manager. Although the dealership was extremely busy from it being a Saturday and there being a James Bond movie promotion going on, he took the time to go over everything I wanted from color schemes to packages to pricing. Although I was now dealing with David in his office, Nan took the time to come back in and give me her input on the cars we were looking at. After looking at several options, I did find the car of my dreams and it turns out it was the price leader of all the pre-owned listings. They immediately pulled it up and ready to test drive. It was a 2011 Blue (ext) /Beige (int) 328i and it being a previous loaner car with only 20,000 miles on it, I got it for $30,000. Perfect !!! After I told them this was the one, I sat down with Nan to fill out some paperwork which she made extremely effortless. One of the things she had mentioned was Passport's surpassing customer service as compared to VOB BMW. This was one of the reasons she had transferred in the first place. Passport BMW will come pick you up in an always BMW loaner car and take your car into the dealership when any maintenance is required, even though I live in Herndon, Va...40 miles away !!! At VOB, they give you a rental car. I was definitely excited to hear about how they take care of their customers. After filling out the paperwork with Nan came the signing of paperwork which can usually be a very tedious endeavor. It was far from it as Jeff Steele was more than entertaining with his lively personality and more than honest with his forthright suggestions of what is best for you as a borrower. During all of the paperwork, they had taken my car back to get her all cleaned up and ready to go. It was an amazing day and one I'll always remember as being the best car purchase experience ever for me. Thanks Passport for helping to make my dreams come true.

jglobal

Dec 17, 2011

My salesperson, Nan Wong, was professional, friendly, and knowledgeable -- She answered plenty of my questions, she always got back to me in a timely manner, often by cell phone or Blackberry; while I was anxiously awaiting delivery, she e-mailed me PDFs of the vehicle inquiry reports with each change in the car's status; and on the delivery date, there was a nice walkthrough of the car. I am a repeat customer of hers. I intend to buy my next vehicle with her again. She is an honest person who does not waste a customer's time. I highly recommend her. I normally do not spend the time to write reviews. However, I think it is important for others to know what a great salesperson person she is.

Sassy Shopper

Dec 15, 2011

Nan and Passport BMW came through for us in a huge way. We were looking for a used BMW with low miles and they provided us with a used vehicle that not only was barely used, it was in unbelievable condition. Nan did everything possible to make the transaction smooth and quick. It was one of the easiest purchase of a car my husband and I have ever experienced. Everything was explained to us before we arrived at the dealership regarding the car, and then when we did arrive all the paperwork and the car itself was ready to go. I give Nan and this dealership an A+!

Mike Altomare

Dec 14, 2011

I would recommend this dealership for a purchase of a new or used vehicle and the service of a vehicle. This was my first experience in buying a new car from Passport BMW and it will not be my last. I was very impressed from the salesman to the manager. i will definitely recommend this dealership to anyone!

ypark

Dec 14, 2011

Brandon Kim was very easy to work with while I purchased my very first BMW. He was very gracious and answered my call when I phoned him at 9:00 one night to answer my questions and reassure me about the car that we had already made a deposit on. He and his manager were even willing to work with me if I wanted to transfer my nonrefundable deposit to a different car or if I decided to order a car to my specifics. Working with Passport BMW was a great experience and I would recommend this dealership as well as my salesperson to others.

135i

Dec 13, 2011

A no-nonsense experience. Nan was easy to work with, took into account our requirements, made certain that we got what we wanted at the price that we wanted. Pleasant experience without the drama that usually goes with a car lease or purchase. Would highly recommend working with her.

bst553cd

Dec 5, 2011

Mehrzad was great to work with and did everything he could to make the purchase process go as smoothly as possilbe. I would purchase another vechicle from Mehrzad and Passport.

davcbb

Dec 5, 2011

My recent purchase of a pre-owned 535xi was a pleasant experience, and the Passport team handled the transaction smoothly and very professionally. My advisor, Nan Wong, was extremely knowledgeable and detail-oriented, which made the purchase and delivery of the car a pleasure. I shopped a number of other BMW dealers before coming to Passport, and am certainly glad to have made the trip. I would recommend them highly.

mavado

Dec 4, 2011

Mr. Ganjriz:Wonderful person,very professional, great experience,very easy to deal with him.Mr. Mehrzad gave me all the arguments that convince me to by the new BMW 535i.I wish all the sales people will be the same.Congratulations !Dr. Marcel Maican

phivinhnguyen

Dec 4, 2011

Mehrzad Ganjriz is very helpful and professional. He helps me a lot during the process. I highly recommend him to anyone that want to buy BWM X5. I believe I got a very good deal that I bought my X5 here at Passport BMW (4730 Auth Way Marlow Heights, MD 20746). I want to mention that David Lee (manager) is very helpful also.

fglorioso

Dec 3, 2011

Just received new BMW I ordered through JC Thomas/Passport BMW. Excellent experience; they offerred me the lowest price and did everything they told me they would do! I negotiated with three BMW dealers, one of them 10 minutes from my house in Virginia and I decided to drive the extra half hour to order the car from the sales representative and dealer that really wanted the deal. I plan to service my car with them and use their VIP program.

murmur11

Dec 3, 2011

4 years ago, I had great experience at Passport BMW when I bought my X3 through european delivery. Now it was my wife's turn to replace her E46. Of course, Passport BMW was the first dealer I wanted to start with. In response to my email, Mehrzad Ganjriz at Passport BMW came up with a couple of examples that fall into what my wife was looking for. 3 days later, we were at the dealer and going through a couple of different cars in their stock. My wife finally found the one she liked the most and we were sitting in his office. He was honest, professional and the whole process went very smoothly. I knew that it is the last model year of 3 sereis so I expected a great deal, but I didn't have to explain or negotiate. He knew that I'm a returning customer and all I had to do was telling him what I want and that was it. If you are in market for a BMW, I would highly recommend Mehrzad Ganjriz at Passport BMW.

macaines

Dec 1, 2011

I can truly state that I had a wonderful and enjoyable buying process with Brandon Kim, of BMW Passport of Marland. I have been in the market for a car (BMW M3) for some time now and I fully researched the car. Brandon's efficient, professional, courteous, and friendly manner made this process so seamless and effortless. My local BMW dealers could not match the price that I paid for my car at Passport. I ordered the M3 the same day I spoke with Brandon. My purchase process was all done over the phone. I highly recommend Brandon Kim without any reservation.M. Andrew Caines MD

bteach

Nov 30, 2011

Our overall experiense with Nan and the staff at Passport BMW was incredible. I went in to look at the 2011 328 XDrive and was not sure what options I wanted. After spending nearly 2 hours looking at color combinations and option packages I was sure what it was that I wanted. I left that day with the car that I truly love.I would recommend Nan WOng and Passport BMW to everyone.

Sagacity

Nov 29, 2011

Finally a BMW dealer that understands a buyer's priorities: 1) offer a competitive price2) have inventory available3) cut the customer a break on damage during the lease turn-in4) make service calls stress free5) don't BS the buyer, be truthful Ask for Nan (she really will go to bat for you!)

dr-bishop

Nov 28, 2011

My experinece at Passport was very positive. From the moment that I drove into the dealership the reception was great. I appreciated being able to explore the lot without the disruption of a salesperson following me. I was directed to the area of the model I was interested in and was not pressured.Nan Wong was my sales rep and she is great. The over-all process was smooth, she answered all of my questions, the buisness office was great in explaining the details of the contract, and I was out with my new purchase within 2 hours.I appreciated the asthestics of the facility as well as the atmosphere that was very welcoming.I will definitely recommend this dealership to my colleagues and frieds.This was my first bmw purchase since most of my previous vehicles were Mercedes products.

Greg F

Nov 28, 2011

Nan Wong was recommended to me by a friend. I wished to purchase a new or slightly used vehicle. Nan listened carefully to my needs and budget restraints and homed in quickly on several vehicles. She was patient and never pushy. I had planned to visit several other dealerships but I liked Nan so much I canned those plans and bought a vehicle from her and I am very pleased. Her boss, Mr. Comfort, was also very pleasant Nan also made the actual purchase transaction quick and efficient. This was the easiest and friendliest car purchase I have ever made. I have already recommended Nan to a friend and will continue to do so. AND, I know who to call when I am ready for my next vehicle.

runbmw

Nov 27, 2011

Mr Kim has been helpful, courteous and very knowlegible. I really appreciate his help and will continue to visit him for all my vehicle needs.

rhondakaplan

Nov 26, 2011

Nan made my entire experience from start to finish a great experience! She is such a professional saleswoman. She knows everything about current BMW's and those from 10 years ago. She had all of my paper work ready to go when I arrived to pick up my new car and once that was done she spent a long time going over specific details of the car with me. There wasn't a question that she couldn't answer and she made it easy for me. We have already recommended Nan to someone my husband works with who is buying a BMW. She is an asset to Passport BMW and they should treasure her!

delmarva

Nov 21, 2011

I would highly recommend Passport if you are in the market for a new BMW. We worked with Greg Parker, who is a fantastic Client Advisor. In the DC area, there are quite a few BMW dealers, but it's important to consider a couple factors. The smaller dealers will not have as many models in stock if you are looking to buy immediately or not as many allocation slots if you want to order. On the flip side, the larger ones sometimes don't have the greatest customer service because they are so focused on hitting volume targets.During our buying process, I spoke with many dealers in VA and MD, and my experience with the others was far inferior to our dealing with Greg. We bought a 2012 X3 less than a month into the new model year. Most dealers were giving us the standard runaround with inflated pricing ("we don't discount, we are selling them like "hotcakes!") and turnaround time- between 4-8 weeks.From the beginning Greg was direct and no games. He treated us the way most customers in a high-end car dealership would like to be treated: like informed and educated consumers. Greg presented a great price without any hidden fees and was able to get our order into production weeks before other BMW dealers could promise. He also facilitated every aspect of our Performance Center Delivery experience in South Carolina. And an often overlooked part of the process (post-sale) was great- Greg followed up with us and made sure everything was just the way we liked.We could have bought from 3 BMW dealers closer than Passport, but didn't. Greg will tailor the buying experience to your needs: if you want to conduct the majority of the process over email or phone, he will save you a lot of valuable time. Like I said, no games, he's absolutely straightforward. Greg surpassed all of the others in customer service, professionalism, and price.

sweetheart0722

Nov 15, 2011

Mr. Kevin is very friendly and accommodating. He made all the effort to really serve me well within my financial means and surpass my expectations. He made it possible for me to take home my dream car in an instant. I will surely see Mr. Kevin again when I'm ready for my next upgrade.---Mary B.Arlington, VA

jayqik

Oct 1, 2011

The service that we received from Passport BMW was outstanding! From the initial moment I was contacted by Mr. Mehrzad Ganjriz, to the moment of the final sale, I have never felt so at ease when purchasing a vehicle. There was no discomfort or anxiety that I usually feel when making a substantial purchase, such as this. We were immediately greeted at the entrance of the sales floor, by a smiling face, and directed promptly to our client advisor. The facility was immaculate. We were given a tour of the facility and were thoroughly impressed by all that Passport BMW had to offer its customers. Based on the service we received, I would highly recommend Passport BMW to all my friends, family and anyone else. Respectfully, - Jay Jay Jennings

panther398

Sep 21, 2011

I came in to the dealership to browse and was immediately hooked up with Annamarie Pistone. She asked me the usual questions, what brings you in, price, what are you looking for, etc. After reviewing a few cars Annamaire made the BEST suggestion that no other dealership or BMW dealership made which ultimately put me in a 2011 328i. I was looking to buy a 2006-2008 used BMW. However, Annamarie proposed a great deal which worked to the best benefit of me and I am completely happy. Annamarie was a straight shooter and we connected after several minutes together. She understood the position I was in and took into consideration my needs vs. my wants and provided the best possible solution which no other dealership offered. Annamarie is sharp, honest and simply a pleasure to work with. Although I was skeptical of the dealership once I connected with Annamarie those doubts were quickly erased. For my first time there it was absolutely a positive experience. Thanks Annamarie!

JanetG420

Aug 24, 2011

I bought my most recent BMW 5-series (2008) from Matt this past December. But I still had not been able to pair my garage door opener to my car. Matt patiently walked me through the pairing process today and everything works great. He also helped me pair my new Blackberry as well. Go figure. Old garage door opener, new Blackberry, middle-aged BMW. Matt was able to make them all work together. Thanks Matt!

aborwick

Aug 13, 2011

I purchased a new 3 series BMW from Passport in July 2010. The price was fair, the trade-in price was good and Stephen Ludwig, my CA, was very helpful. Subsequent service has been good. My service adviser is Ray Fry and he is helpful and informative. Passport always sends a pick-up when I use the Metro to commute to the dealership.

ByeByeBMW

Aug 2, 2011

I brought my 2005 BMW525 in for service directly from the car wash do to vibrations at speeds above 50mph. After inspection, the technician showed me the two rear tires steel belts separated internally and began to cut through the tread. Both the service advisor and the technician stated they had only seen something like it 5 times and that it was a rare event. I stated that it happened to me once before on a 2000 BMW 745iL. The technician also showed me a leak from my transmission when removed the pan. I had less than 60,000 miles on my 525 and now the transmission is leaking fluids. [This was beginning to be de'javu all over again...same problem with my earlier 745iL.] Total bill for tires, wheel alignment, oil change, transmission service, and car rental was over two thousand dollars. But, the story gets worse. I came to pick up my car with a state of Maryland Credit Union cashier's check for the bill only to be told by the cashier that the service department does not accept cashier's checks. I asked to speak to the Service Manager. Fortunately, a new car salesman was passing through the cashier's office and overheard my story and could not believe his ears. He stated that in new car sales cashier's checks are accepted all the time. The service manager seemed lossed for words and returned to the accounting department for a solution. He returned with an 'OK' to accept my cashier's check from the state of Maryland Credit Union. The service manager sent me on my way still confused about the policy. When I went outside to get my car, I couldn't believe my eyes! The car was covered with bird poop!! "That's it!" I said, "I am through with Passport and BMWs.

brobin1428

Aug 1, 2011

I have utilized the services of this dealership several times in the past 2 years. My service manager, Dave Cornell has always kept me informed of the status of my vehicle. I am always greeted courtesly the entire staff. I usually wait for my vehicle in thier beautiful spaceous waiting room. My vehicle is always returned to me washed and ready to go. I highly recommend this dearlership for sales and services.

jp2011

Jun 29, 2011

I began shopping online for a new vehicle. Matt answered my inquiry promptly and helped me to find a vehicle that fit my needs. He then offered me a great deal. Passport is close to an hour away from me, and Matt had no problems bringing the car and all of the paperwork to my home. Whereas most dealers just beg you to come in, he brought the dealership to me. Great customer service!

amkafa

Apr 22, 2011

told me the tires were in stock, then told me it shouldnt take that long for them to receive it, its been 1 month. no sign of tires.they scratched the wheels while removing tires...they get in to the car with greasy/oil hands and make sure they leave their marks

Disgusted555

Mar 15, 2011

Initially upon buying my car, they were very helpful and friendly upon getting my paperwork finalized for a used car. But soon i would find out that their follow-up customer service is not as good as sales. First let me mention the numerous times that I have been out there to get little items fixed on my car. Next to my dismay I find out that the tags that I paid $240.00 was never ordered or picked up, and my tags were soon to expire. Upon going out there and calling on several occasions and receiving the run around no one seem to know why my tags was not ordered, or partically seem to be interested in finding out. I have talked to the general as well, who assured me on 3/12, that the first thing Tuesday morning someone would be going to get my tags... Well guess what today is Tuesday and I have not heard anything nor is anyone answering their phones again... They have very good customer service to get you to buy a car; however after that any complaints or concerns a customer has, I must say you are on your own. I wish someone would have told me about them before I went.

mgeib

Mar 12, 2011

Ed took a lot of time to explain pros and cons of different used car to me and was able to answer all of my questions. The overall buying experience was extremely good. Everything went quickly and smoothly. Last but not least, Ed is a super nice guy.

Valeria

Mar 3, 2011

03/18/10,I went to BMW to fix my air conditioner.It was blowing not getting cool. Ray Fry told me, freon ran out of the air conditioning.I was charged $225. I returned on 05/15/10,same reason and I was told by Ray Fry my repairs cost $245.66.They discovered a leak in the value after the diagnostic testing. 6/21/10,I went back to BMW there was no cool in my air cond.06/22/10 Ray Fry left the following message,?Mrs. Wynn,this is Ray out here at Passport BMW David our shop technician he is actually the foreman was in here working on your car personally.There will be no labor charge or anything like that he did find from extensive testing here that one of the pressure hoses was leaking & he wants to replace the O ring & recharge with 134A & 20 ounce AC quiet.Everything parts wise comes to $315.00.Uh..there will be no labor charge accessed cause you been back in here 3 times.Uh if you could just give me a call back at 240-695-5401we will try to see if we can get this resolved & taken care of.If you have any questions, this is Ray & I can be reached at 240-695-5401.Thank you.?I called BMW, Fred Gerlinsky,told me the cost is $2,103 not $315 as previously quoted by Ray Fry.He said,he would not honor the offer that was made.07/02/10,I picked up my car and the doors would not open after pressing the button on the dash.07/03 at 9:15,I returned to Passport BMW for reconnection of the dash board.2 hours later,I got my car back & drove off,when I found the fabric around dashboard & window were not secured.I returned to BMW to get it repaired.Later that same day,I returned to BMW at 3:15 after discovering the cigarette lighter & ash tray fell onto the floor & the seat warmers both driver & passenger did not work. 07/05/10, Fred Gerlinsky called; asking to meet with him & Jay Klein. They listened to my complaint about Saturday; and told me if my complaints were just about repairs or oil change he offered me a discount of $20.00 on a $79.99 oil change, so I would pay only $59.99.

lpr4444

Jan 20, 2011

Ed was absolutely wonderful and continues to answer all of my questions. I have had many question about the different features of my car. Ed Han continues to answer them in a very timely manner. He has also been extremely patient with me. I would highly recommend him to my friends.

comps

Dec 30, 2010

I went to this dealership to buy a used CPO vehicle I found from the bmwusa site. They flatly refused to honor the price and jacked up the price by 4 K when i wanted to buy the vehicle. David , the CPO director is one of the rudest car salesman I have dealt with. I already own BMWs and Lexuses, these guys are definitely not getting my business.

2bimmers

Dec 15, 2010

We have purchased two cars from Passport this year. Ed Han is amazingly responsive to phone and e-mail queries and very efficient in all aspects of the search/purchase process. Passport also offers much better pricing than its competitors (that I visited).

StamatisAlexis

Sep 29, 2010

Passport is by far the best BMW dealer in the DC area. They staff is cordial friendly and provide a pleasant buying experience. Ed Han in particular is an outstanding salesperson, forthcoming and easy to work with. He provided me with all the information I requested in order to make a decision I was comfortable with and delivered the vehicle on time as he promised. No attitude or pressure at all, unlike other dealerships.

Iskander

Sep 18, 2010

I bought a 2009 Audi from Mehrzad whom I found friendly but ill informed and without any authority to get things done. I requested instructions to wire transfer the funds to their bank account from Canada. The instructions were incomplete. After several calls I was transferred to a general sales manager, J. Long, who was equally ill informed and argumentative. Instead of obtaining the correct wiring instructions from their bank, he argued that the instructions were complete. I called the dealership's Bank in Atlanta, GA which promptly supplied the proper wiring instructions. Mr. Long never followed up as promised. It has now been several days since they received the full price while I remain without the car or needed documentation, including Title in-spite of prior assurances by Mehrzad. I have already missed an opportunity to have the car picked up for shipping to Canada. Unless I receive Title, by Monday, I'll miss another.I'll update this review as warranted when this transaction is completed.

jones7028

Jul 1, 2010

Mr Afshar, is an outstanding salesman. He provided me with outstanding!!!!customer service. He is a true professional that puts the consumer first. This was my third (3) BMW 5 series that MMr. Afshar assisted me in obtaining. He continually gives me great customer service. I'm very satisified. I will recommended all my friends and associates to use his service skills at Passort BMW. Thank you Mohammad.Regards,Michael Jones

marilynnk

Jun 30, 2010

We have visited 4 area dealerships and think that Passport is by far the best. Kevin Mellett, our salesperson who moved from another dealer, is absolutely the most attentive, most helpful, and certainly easy to work with. He KNOWS the cars and understands what the customer wants. This will be my second purchase of a car from him and we are extremely happy to work with him! He went out of his way to bring the car to us (37 miles away) ...superior salesmanship! And the dealership is wonderful too...gorgeous facility!

TDTylerSr

Jun 30, 2010

I went in for service (with an appointment) and stayed over 5 hours with no one updating me on the service. They caused me to have to get a cab to take my daughter to the Airport. They reimbursed me for the cab fare only after I contacted BMWUSA and made it right. I thought that was just a bad incident and gave them another chance because I needed a second car. I bought a pre-owned CERTIFIED 2007 BMW 328XI on 17 April 2010. We have not had the car in our possession for 3 consecutive weeks. It is currently at the dealership and they still have not finished the registration. I have received nothing but empty promises from them and lip service. I am at the point now of seeing if the dealership can or will buy this car back so that I can end this nightmare. Feel free to contact me at TDTylerSratgmail.com if you would like to discuss further.

massabf

May 31, 2010

While on my way to Ocean city for memorial day weekend, my car started acting op. I pulled off the highway and drove into passport BMW fully expecting be turned away. I was immediately greeted by Tony on the red team. He said that he would work me in as soon as possible, offered us coffee and led us to the lounge. He not only fixed our car, but even had it cleaned up!. Thank you Tony for saving our vacation!! I'll be sure to let all my fellow BMW owner know about the great service I recieved. Goodbye Fairfax, Hello Passport!

lgoscha

May 19, 2010

Purchased a used 2008 Corvette by internet and over the phone. The employees went beyond expectations by contacting the original owner of the car and allowing us to discuss the car with him. Ed was outstanding to deal with, very professional and kept us updated on the status of shipping the car. Not having seen the car, it was exactly as described by Ed. Definitely an outstanding dealership and I would hightly recommend both Ed and Dave.

CINCYFAN

May 9, 2010

Contacted Passport BMW through Carsdirect.com and Matt Charske sent me an email very quickly. The pricing was aggressive and up front. He was very responsive and answered all of my questions over a two to three week period before I was able to actually get in to see the selection. I also contacted other dealerships (much closer) and their prices were significantly more and their dealer fees were 4x what Passport charges. We discussed six cars I was interested in seeing, test drove my #1 choice and did one last look through to see choices 2 and 2A. Jay Emadi in the finance department explained my extended warranty and service options but didn't push me to purchase. The loan process was simple and relatively quick. I've been driving the car a month and my only regret is that I didn't test drive a CPO BMW in 2005 when I bought my Volvo. My best car buying experience ever...will definitely go back.

vacarbuyer

Mar 17, 2010

Just purchased a 2007 used car (not a BMW) two weeks ago. The sales person said the car I purchased had a navigation system in the vehicle (had the screen and other components) but it wasn't working at the time I drove the vehicle because the enabling code was missing. They said that only I (as the owner) would have to take the car to the appropriate manufacturers dealer to get the code, which I did. I then found the navigation system didn't work (i.e., no maps), but other parts associated with this system did function properly. I brought this to the attention of Wydell and they said that since I already purchased the car, and it was under warranty, I would have to take it to a dealer to get it checked. I was disappointed that Passport did not take care of this issue for me or for that matter, it should have been fixed before I purchased the vehicle. The sales associate has been very nice and would recommend him. He drove out to my office in VA, gave me a loaner car while they are fixing a minor paint chip on the car. However, I do believe he should have brought this to the attention of the used car sales manager, instead he said that I should contact him directly.

jeff80

Mar 8, 2010

Passport is awesome!I worked with Chris (and briefly with Peter, as Chris had to go attend to another client who had made an advance appointment, whereas I didn't have an appointment). They were both very helpful and did an excellent job of getting my questions answered.What really struck me about my experience here is that it was zero pressure. No one talked about money up front. No one pushed me to buy ASAP. I truly felt that Chris' only goal was to help me find the right car, and he succeeded in that.

laketa1

Feb 23, 2010

I travel from Germantown to Marlow Heights. There are 2 other BMW dealerships closer to me, and I find the customer service at Marlow heights far surpasses any experience I have come across at the other 2 dealers. I will continue to take the extra miles to get the great service. Just walking in the door I am greeted with hellos from every passing employee and that alone makes a huge difference.

muk978

Nov 3, 2009

I am really happy with the purchase of the new BMW from Passport BMW. Frank Fowler (Sales) and Mark Valcich (Sales Diretor) were ready to make the deal. I would recommend Passport BMW to anyone based on my experience. Really great customer service!

mel3964

Oct 26, 2009

Greg Parker is the most helpful, thoughtful and considerate car saleman I have ever worked with in a car purchase. He went far above and beyond to deliver a perfect car at a perfect price. When I buy my next car, it will be a BMW from Greg at Passport. The level of service and attention is amazing. You truly feel that you have purchased a luxury car before you even get behind the wheel.

sergewing

Oct 24, 2009

I recently purchased a new BMW and had an exceptional purchase experience. My salesman was Ed Han. It was not a high pressure experience in the least. He understood that I was considering making a big investment. Even after my payment for the vehicle, Ed sat in it with me to go into great detail about all the features the vehicle has for an hour or more. My financee is also in the market for a vehicle, an M3, and I have strongly encouraged her to contact him for her purchase as well.Anyone else in the market for a car, I strongly recommend you working with Ed Han at Passport BMW.

dduty

Oct 23, 2009

We were having issues with the Engine light coming on in our 2009 BMW X5. We had bought the BMW in Germany through the Military program. The Engine light had come on 4 times in 4 months. Each time the Passport BMW service team helped us out tremendously, but for some reason the engine light would always come back on. After the 4th time We called George Ault (the service department manager)to see what our options were because we were getting frustrated with always having to bring the BMW in every month. George put us in contact with Ed Han to do a vehicle exchange. Ed was extremly helpful and friendly. He took the time to make sure that the BMW X5 we were exchanging for had at least everything that our old one had. I would recommend any of my friends and family to him if they are looking for a new BMW.

A Lee

Oct 17, 2009

My overrall buying experience at Passport BMW was great. I purchased a 2006 7 series LI. I went to the other BMW dealers in the area more than once,but BMW of Passport delivered. I stopped by Passport at the last minute while on my way home(Wed). After talking to Emile(salesperson) for a few minutes and telling him my price range( I'd done extensive research).I decided that I would come in the following saturday with my wife.I made it known to him that if he could not deliver, don't waste my time and certainly not my wife's. Emile delievered,he stayed true to his word and I'd purchased a car spending less time here than at any of the other four dealers in the area that I'd visited. Emile is a salesperson that's true to his word, he was patient and addressed any concerns that I had. Also I must mention the sales/financial manager Dave, he is a Beast! I worked with a total of three people during my buying experience, regrettfully I can't remember the name of the other gentlemanwho was also great during the processing of my application. My buying experience here at Passport was great, perhaps it could be said that I brought a car from the Dreamteam of Dealers. Sincerly, A. L. A First Time BMW Owner

TheMatrix888

Oct 17, 2009

I strongly recommend Passport BMW located in Marlow Heights, MD on Auth Way over the immediate BMW dealers in Metro DC area because of the professional and no nonsense service that I received. Right from the first contact with Mr. Peter Brizan, an aire of professionalism with a down-to-earth flavor was perceived. The team at Passport BMW are knowledgeable, friendly, and courteous. Oh yes and "top shelf." Mr. Brizan is "top shelf" when it comes to handling his customers. Even after a day or two when I had questions, though minor, he was still assisted me with the same professionalism.Also, the customer service rendered by the receptionist is "top shelf." They always answer with professionalism and your call will never be forwarded leaving you in the bounce-around mode as so many other dealers do. The service team is very responsive and even with the most trivial of questions, they are always eager to serve you with the same level of professionalism as Mr. Brizan.I really believe in "selling" a product or business that I believe in, after all it's my reputation on the line as well!Yes, Passport BMW is a little further than most would travel but it's worth the drive and you won't regret it. Just call the Passport BMW team today SEE, HEAR, and EXPERIENCE the Passport BMW 1st Class service for yourself. P.S. This message is written of my own volition and no, I am not being paid for this. Passport BMW is just that good.Thanks Peter and the Passport BMW team....

tawjaw0909bmw

Oct 15, 2009

My wife and I have purchased a number of vehicles throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The Sales Consultant, Ed Han, treated us with respect and plain talk. He listened to us and when asked, provied helpful information and guidance. He left this important purchase decision to us. My wife and I did our homework and we believed we were prepared for another agonizing car buying process. Ed made the process simple and stress free. His no pressure, honest approach was refreshing. He spoke intelligently to us and did not have to "See the manager" to make any pricing decisions. We received the pricing we wanted. We were extrememly happy with the negotiation process. The entire purchase process went well from initial e-mail contact with Ed until his thorough final review of our new BMW right before we left the lot. Jay Emadi, Sales Manager, was also honest and professional. He even came into work early to meet our scheduling needs. My wife and I appreciated it. The true litmus test is this... We would certainly return to Passport BMW, recommend it to family and friends, and buy another BMW from Ed. They are on our Christmas Card list.

gjalaw

Oct 7, 2009

My Brothers and I have known Joe Long and Tony Medeiros for last 20 years. Joe Long was the sales associate 20 years ago when my brother bought his first BMW. Ever since then we have been loyal to him, as he is one of the most trusted person in the auto business. His level of integrity and honesty can not be matched. Joe (General Sales Manger) and his team have always delivered exceptional service that I have not seen anywhere else.

jamesanoble

Oct 6, 2009

This dealership, and especially Tom Foster, went above and beyond my expectations. They were super-easy to work with and very professional. I would recommend this dealership to anyone looking for a new or used BMW. They took service to the next level and they did a ton of work without me having to get involved. I literally went into the dealership after the car arrived and spent about 30 minutes signing documents. That was it! All of the staff is about the highest caliber I have dealt with (and I have bought many BMWs in this area). So they won my business and I would suggest you give them yours (even if they are not in your immediate area they are worth it).

negeda

Oct 6, 2009

I used to get my BMWs from VA dealers. But this time I heard about BMW passport and how they treating their customers. I decided to try them and was surprised when i met Matt who was really very professional and very nice to the point i finalized everything in the same day. Now after 3 weeks i got 4 contacts from Matt and Mark ( Sales Manager ) to follow up on everything which really make me feel satisfied about the decision i took.

mdwallach

Sep 10, 2009

My excperience with this dealership was better than any other buying experience I've had in a long time. The sales people are helpful, knowledgeable, not pushy and have a colear understanding of what the buyers needs are and try to meet those needs in a very professional manner. I would recommended this dealership to my friends and family who were interested in purchasing an automobile

rqprill

Sep 7, 2009

I would like to state that my sales experience with Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by far the best experience. The staff at Passport was extremely professional and was able to conduct most of the transaction electronically (email, etc.), which made the transaction very easy for a customer like me who resides in Virginia. Once it was time to conduct the business in person at the dealership, the staff was extremely helpful and professional and the facilities super modern and spacious. By far, the best dealership and sales experience. Highly recommended!

aholzman

Aug 31, 2009

EXCELLENT service! these guys are top notch and I highly recommend them. Dont bother going elsewhere, this is the place. I am very pleased with the sales team there and also all of the service people, specifically including Keith Renner. They are very good at providing loaner cars.

bimmer71

Aug 31, 2009

Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passport) our high-pressure fuel pump recently had to be replaced for the FOURTH time. The 07's had a problem in this area. It just so happened that we had an inordinate number of near failures. Each time, they came and got the car, brought us a BMW loaner and then drove the car back to us when the work was completed.Needless to say, the latest replacement left us shaking our heads in frustration. Sure, it was all warranty work. But, these failures are not what one expects from a $45,000 vehicle. We kindly expressed our displeasure and Passport immediately stepped up to the plate and acted on our behalf with BMW of North America to get us into an '09. While I can't discuss the details, their efforts resulted in us not having to lay out so much as an extra penny per month for the new vehicle. It was a seamless transaction and I look forward to many years of doing business with Passport BMW.Both Passport and BMWNA secured a customer for life with the way they handled this situation. It was THE best customer service experience my wife and I have EVER had.

lawrence.pemberton

Aug 28, 2009

I have purchased 12 cars over the last 25 years and my BMW purchased at Passport BMW was by far my best car buying experience. Our salesperson's, Ed Had, genuine concern and knowledge about your vehicle was exceptional. This was our first BMW and we fully intend to purchase future BMWs from Passport BMW and Ed Han. We would not hesitate recommend Ed and Passport BMW, because they have earned our complete trust. Lawrence Pemberton

barinic

Aug 10, 2009

Even though I live much closer to another BMW Dealer I decided to give Passport a try since I had heard really great things about them. The entire process from start to finish was terrific. Peter and I exchanged several emails before I came in to test drive the vehicles. He was super responsive always getting back to me quickly as we discussed various options. I ended up ordering the car and he kept me informed of the build status from start to delivery. On the day of delivery all of the docs were ready when I got there. No hard sale tactics on extras, everything was very straightforward. He reviewed all of the features of the car and I never felt rushed. I had one small issue setting up my sattelite radio and he intervened with Sirius to get it straightened out immediately. This was the overall best car buying experiece I have ever had. I can't imagine why I would look at purchasing a BMW anywhere else.

jimmyalexanderdc

Aug 10, 2009

From the time you walk in the door you will find men and women who go out of their way to help you. I've gotten two cars from them and they have gone above and beyond to give me the best service. If I have ever needed anything or had a question they always call me back and do what they can to help. I could not see me getting a car from any other dealership outside the passport family.

thomas.scully

Aug 10, 2009

Tom Foster was great. Never even went to the deal--worked out everything--and signed papers at home. Took delivery at home. VERY easy.Third car I have leased from Passport in the last decade. All from Tom Foster. prices have been competitive, and the service has been excellent. Totally pain free.

nakemiin

Aug 4, 2009

Super experience with sales and delivery -- special thanks to Jeff for working with us a couple of years ago (but decided not to buy then) and this time with Greg Parker. Greg was personable, helpful, responsive, and most importantly not pushy. He went to great effort to deliver the vehicle as a surprise for my wife -- taking time from his off day to do so. If your service turns out to be as good as the buying experience this will be a great car and relationship.

tonypts86

Jul 23, 2009

This was my first time buying a BMW. I live out of Northern VA and a recent college grad. I did a lot of research and found that this dealership had the best deals for certified pre-owned. I found the car I was looking for (2006 325xi) for a good price, but there was some scratches on the car and on the leatherette driver seat. I agreed to buying this car if all these were fixed. It took some time to fix these items, but for the inconvenience they gave me a loaner to drive. After about a week or so the work the car needed was done and it looked great. Overall, the sales rep was very friendly and kept in touch well. He knew I lived pretty far away (about an hour) so he drove the car to my work when it was finished to save me time. He did not rush me into anything, which is hard to find when purchasing a car. The owner of the dealership would also call to let me know the status of the car, which was also a nice gesture.The only thing i would advise people on when it comes to buying a certified pre-owned BMW here is that make sure you look at everything in the car. Their prices are lower than the average bmw dealership. This is because they let some minor things slide by in order to have the price lower. Be patient and do not rush when looking at all the features and test driving it.

drivendriver

Jul 15, 2009

I bought two cars from Ed Han this year. Both times it was a pleasure. Dealing with Ed and his manager was very open and straightforward. During price negotiations, Ed never disappeared and left me waiting to "talk to his manager". Actually, when I bought the first car, I was able to talk to the sales manager himself. Both times, "running the numbers" was very open, and we reached a deal within minutes. Ed was also extremely patient with test drives and option selection. I particularly appreciated that he let me "test-drive" cars after I had bought one :) Ed is outstanding, and both him and his sales manager conduct business in a fair and open way.

JSA1

Jul 11, 2009

I came to Passport by accident. I used to dislike BMWs, the image they conveyed, etc...However, my brother was looking for a car and was very close to buying one at BMW of Arlington but I encouraged him to "think about it" for a couple of hours because something just did not feel right (besides the fact that the car proposed by BMW Arlington was not quite what he wanted and that he would be settling). Still looking for options, we decided to drive to Passport. There we met Ed Han who immediately listened to my brother's concerns and answered all our questions. He searched high and low to find a car that would suit my brother's needs and answered questions truthfully (unlike the person we dealt with at BMW of Arlington but that's another review all together). The experience was so easy and hassle free (Ed is possibly one of the most patient man on Earth)that my mood actully improved while at Passport (after looking at cars all day I was getting pretty cranky!!).THEN... I decided I wanted a new car and I have to say that after driving my brother's I realized I actually LIKED BMWs :). I liked the feeling of "safety" and stability the car gave me. However, I did not know what I wanted and had many pre-conceived ideas of what type of car I should have. So back to Ed we went... and the search began. It took me over three weeks of trying every car I could think of (128, 3Series Coupe, Sedan, X3, automatic, manual, etc...) to come to a decision and let go of my apprehensions and chose the right car for me. Through the whole process, Ed Han provided advice, listened to concerns, pointed out options I had not considered, was never pushy... and finally made me a deal I just could not refuse :) So, I am now a proud BMW owner and I am hooked. I have to say I cannot imagine buying a car from anyone but Ed from now on. In addition, everyone (Jay, the finance manager who made the whole paperwork deal easy as pie, the general manager who helped with my brother's trade in...) we've worked with at the dealership was very friendly (and not in a pushy sleezy way like at other places). Finally, the dealership facilities are pleasant, bright, and comfortable. As a final note, I live less than two miles away from BMW of Arlington but felt so uneasy there that I would never use that dealership.

crump1123

Jun 29, 2009

I just want to say that my experience with Passport has been nothing but outstanding. My salesman in particular, Mohammad Afshar, who worked with me throughout the deal. Mohammad was just simply outstanding in getting me exactly what I wanted without hassle. He acted more like a personal friend than a salesman. Joe Long, General Sales Manager, was not only professional but very personable in his dealings with me. If I had a problem, it was dealt with swiftly and efficiently. I can't say enough about Passport and their outstanding customer service and products. I can certainly say without hesitation, that BMW stands behind their product, unlike some others. I will always buy from Passport BMW. This will make my third BMW and my tenth automobile I've purchased in my lifetime and by far the BMW is the best. I've also owned a Mercedes, that cannot touch the BMW. The BMW is the best thing out on the road in my book. This experience was one of the best car deliveries I've ever experienced. I told Mohammad that Passport will be experiencing a definite increase in BMW sales in the very near future. I will tell all of my family, friends and colleagues of their outstanding customer service and outstanding cars.Thanks again for another job very well done!Linda Crump

jhaskins

Jun 11, 2009

Emil was my salesman and he was so patient and professional in my purchase of a new BMW. I picked out one car and at the last minute, changed my mind to get something different ( a women's perogative). This did not phase Emil, he wanted to ensure his customer was happy with her purchase, and I certainly am. Emil deserves a bonus in my estimation of no less than $1000 because of the outstanding service, and his patient and professional demeanor. Bravo to Emil and the top notched staff of Passport BMW. Janice HaskinsUpper Marlboro, Maryland

phil

Jun 4, 2009

I have been in professional sales for over thirty years and can not remember writing a testimonial on behalf of another sales person. I have just purchased my sixth BMW and the third from Passport! Unfortunately I have not had the time to express the exhausting level of attention and professionalism extended to me by Mr. Mohammad Afshar until today. I must admit it was a bit awkward due to the fact that this was a corporation purchase and Mr. Redden had to negotiate on my behalf with my partners. He did well obviously because I have the keys. Once the paper work was complete Mr.Afshar went into action and I will recommend him to anyone that walks onto Passport. Both were complete gentlemen and reinforced why I travel from Montgomery County to purchase and to receive service from your organization! I did complete the BMW survey and believe you got all 5s.With our economy being upside down you can not top the enthusiasm I witnessed and it is my sincere hope that the compensation Mr.Afshar receives is commiserate to the expectations to those that follow his example.Sincerely,Philip Dellinger

islandroots

Jun 1, 2009

I am availing myself this opportunity to thank you for the world class treatment I received while leasing my BMW X5. I have been a Cadillac owner for the past four years, and have never received service that even comes close to the caliber of excellence that Passport BMW delivered. The quality of my experience was unquestionably exceptional. I have referred, and will continue to refer, your dealership to all of my colleagues. Again, I appreciate the attentiveness Passport BMW delivered, and look forward to a long-standing relationship. Sincerely, JDR

DL Brown

May 29, 2009

On May 28,2009, I wrote the following to the sales managers at Passport BMW:I want to take the time to express the excellent, professional and courteous service I received at your BMW Center. My Client Advisor, Peter Brizan, provided exceptional service and assistance during my recent visit. My selected vehicle is a 750 Li. Mr. Brizan service was exceptional during the sales and ordering of my new BMW 750 Li. I had contacted three other local dealerships and expressed my desire to purchase a new vehicle. I provide the exact build that I wanted and asked each dealer to provide me their best offer. I was already sold on the car but was shopping for a dealership to feel comfortable at for my purchase. Needless to say, Mr. Brizan took me seriously and provided the best price quote in his first offer. While the other salesmen were reserved in giving me the best price quote and wanted to wait and undercut the other offers, Mr. Brizan provided the offer in a detail and clear quote. Since I came in through the internet buying plan, I had expected to receive the best pricing without negotiating. The only dealer that respond to my expectations was Passport BMW ( Peter Brizan). I just wanted to express my satisfaction with the level of knowledge of the vehicle , the sales service and the professionalism. I am looking forward to having Passport as my Service Center because of my introductory experience. Also, I chose Passport over a dealership that is closer to my residence. I will also be recommending Passport and Mr. Brizan to my friends and associates looking for and excellent brand of cars and sales experience.

Jonese

May 28, 2009

I was, and am always, very satisfied with the superior customer service Passport provides. Because of that, I am encouraging my husband as well as friends and family members to buy BMW. The BWM brand is first class all the way! My husband, an avid lover of Mercedes, was very impressed with Passport's courteous and professional staff. He even mentioned he "might" buy BWM the next time around. Keep up the good work Passport(Suitland)!

tomvango

May 21, 2009

I purchased a BMW 535xi last year and the experience couldn't have been more pleasant. The process and experience with Joe Long was professional, competitive and one that has resulted in several referrals to the dealership because the experience was so positive.I would without hesitation recommend Passport BMW to any friend.

aawad

May 20, 2009

I would recommend this dealer over the rest of the BMW dealers in the area. The sales team is highly experienced, knowledgeable, honest, responsive and willing to go the extra mile to make a deal. I got a very good deal for my new 535i - XDrive.I did an extensive search and talked to most of the dealers in the area, i.e.; Fairfax, Sterling, Rockville VOB, Tischer Silver Spring and I can vouch for Passport BMW over all of them for the price and the sales personnel.I am extremely satisfied and would recommend Passport BMW to anyone who is in the market for a new BMW.

sc6463

Apr 10, 2009

We just traded in our relatively new BMW purchased from Passport BMW. Sadly, we found out some very disturbing facts about the BMW Extended Service Contract and the BMW Extended Maintenance Plan that Passport sold to us.First off, when sold the car, Passport attempted to sell us a third party extended warranty without informing us that it wasn't actually a true BMW factory warranty. We caught them at it and received the actual factory warranty after demanding it instead.Another issue regarding both of these extended contracts is Passport never told us that they have suggested retail prices for these plans and that they can basically charge whatever they decide or can negotiate from you. I believe if something has an MSRP, you should be informed about it.In regards to the BMW Extended Maintenance Plan, Passport never told us that this $2,195 contract designed to cover the maintenance costs for mileage between 50,000 and 100,000 miles actually belongs to the vehicle, NOT YOU, and that once you buy it, you cannot be refunded any money unless the vehicle is wrecked and deemed a total loss. We lost that $2,195 when we traded in this vehicle with less than 50,000 miles because of this serious information omission. It was a case of: sign this, sign this, sign this, etc.As for the BMW Extended Service/Warranty contract, we've found it is partially refundable, but Passport never told us this plan pro-rated. I should add, severely pro-rated. The pro-ration is apparently based on the mileage or time you've owned the vehicle under 50,000 miles, whichever is least advantageous to you. With roughly 34,000 miles on the vehicle at trade-in, and the plan completely unused, we will receive slightly over $1,800 dollars back from an initial $2,875 dollar cost. Passport is receiving over $1,000 plus interest paid on the loan, because the plan was financed, for what?As to why we purchased these two extended coverage products, we did so because both the salesman and the finance representative made a point of emphasizing how expensive BMW maintenance and repairs are to scare us into purchasing the protection.Last, we feel the Passport did a very poor job of explaining BMW's free portion of their maintenance plan, the part that covers the car up to 50,000 miles. At delivery, the representative told us oil changes/services are performed every 10,000 miles on the vehicle. That turned out to be false since we drive mainly highway miles. In our case, and with our driving habits, the vehicle system was reporting to only need maintenance every 20,000 miles. During our 34,000 miles of ownership, we had received just one oil change.Our advice to future customers of this dealership is to ask tough questions!

calofrio

Apr 4, 2009

I recently experienced the most satisfying and fun car buying experience ever at Passport BMW (Jan-Feb 2009). I've just purchased my very first BMW and could not be any happier with my investment. When I first spoke to my sales guy, Ed Han, he wasted no time in giving me the bottom-line "out-the-door" cost details of the BMW 3-series model I wanted. I was very grateful that at no time did Ed try to pressure me to buy something I did not want. I am a stickler for details and expect my salesperson to know their product as well as answer my questions adequately. Ed exceeded my challenge with a smile and lots of laughter. He always took the time to answer my questions and used laymans terms when necessary. More importantly, Ed never got tired of explaining my choices of options and always offered suggestions when and where appropriate. I really believe Ed wanted to ensure I made the best informed decisions.Based on the all options I selected (fully loaded), it became very clear to us both the car I wanted would have to be ordered from the factory. After we did all the paperwork to begin the process of purchasing my new car, Ed took the time to set me up with a BMW online account. The fun part of this whole experience was tracking my car online while it was being built. However, the very best part was the very short length of time it took my car to be built from start to finish to delivery (4-weeks and 4 days), after being advised by another Dealership it would take 12 weeks. When I buy my next BMW, I will definitely be contacting Ed Han and Passport BMW to handle the sale. Thanks! Denise

bmwowner1014

Mar 19, 2009

A coworker suggested this service center to me after I had a bad experience with the service center in Annapolis. I called in for an appointment and they took me in the next day (When I called the service center in Annapolis, they weren't available for a month!) Everyone was friendly, they have a great lounge area and cafe. It was clean, bathrooms were nice, two TVs and 3 computers in the lounge room. I waited for two hours for just routine maintenance, but it was well worth the wait. When I got to my car, the seat protector they use was taken out and my car had been washed. (Although, not as good as my carwash, but good enough to notice it had been cleaned.) I was sure to walk around the car before driving off to make sure they're weren't any dents/scratches (a lesson I learned from the Annapolis one).All in all, I was really impressed with my service at Passport BMW. :)

smoney117

Feb 26, 2009

In short, it was extremely refreshing working with Ed. He is the Assistant Sales Manager. Ed is a legitimate good guy and first class individual who epitomizes the way a car salesman should conduct business. I very much look forward to dealing with him on future deals. I am delighted to endorse Ed and Passport BMW and I would be more than happy to give them a solid recommendation. If quality, integrity and professionalism mean anything to you then you need to contact Ed at Passport BMW. I guarantee you won't find a better deal anywhere else nor could you be possibly treated any better.

rjp1029

Nov 5, 2008

Once I communicated to Mr Shah that I had made my decision (via phone) on a different BMW at another location, I was harassed and this is unacceptable.I'm the customer - and as such, I hope that someone communicates the value of this to Mr Shah. I have EVERY right to make a decision and should not be harassed for doing so. I would not recommend your dealership to anyone based on my experience-

lear

Oct 27, 2008

Purchased a new X5 from Passport. Instead of having to wait 2 months for my vehicle to be built, Joe Long called another Bmw dealer and found the exact car I wanted. Two months turned into 3 days! Tom Foster delivered the vehicle to my work to accommodate my busy schedule. Very impressed!

cdb22309

Sep 2, 2008

I bought a 335i convertible. The price was negotiated through USAA, it should have been a quick experience, I already had the price negotiated, I already had financing approved. It took one hour and 45 minutes to get a price for my 2006 Lexus SC trade in. It has taken me six weeks to get the second key, and they the wrong key was delivered. The customer service and attention to detail at this dealership is missing. It it the one thing that you expect from a high end luxury dealership. I would not recommend them.

blueboy

Aug 7, 2008

first of all my sales person was Berry Vermillion purchased 530i on 06-2008 was great sales person. Then it gets ugly was told if you dont drive a bmw it will knot up but knots will go away the more you drive it thought this was a little strange but hey he is the sales person and he should know the product. 2nd day of driving brakes was making horrible sound thought this was just brake dust I just could not see BMW selling a preowned with out checking everything out in this car. I found myself on the 3rd day checking under the hood found out there was only enough oil to touch the tip of the dip stick this made me to say the least angry. But the kicker is the transmission went out 35 days after purchasing this lemon called Berry told him about this his reply was this is why you have a warranty. wrong f ****** anser but prior to this told him about papers I found from previous owner how she had same problem with brakes and transmission how about come and get a new f****** car, fast foward to the service department and Tony Medeiros never calls to give updates had to call him to only find out that the car needed a new transmission on the 25th of july drop the car off on july 22 was told on 25th would recieve call on 28th, transmission would be put in on 28th have not yet recieve call, the only time I talk to Tony is when I call, called today 08-06 left message to call me back at this number stated number in wich I wanted him to call me on did not recieve a call when I called was told Tony was gone for the day I feel like I been robed by BMW and your customer service stinks so Bmw please keep that car I will never drive that car AGAIN I WILL LET MY LAWYER HANDLE MATTERS FROM HERE Thanks for nothing

barefootblondie0

Jul 30, 2008

Passport BMW is a horrible company. I bought my car from long distance, the only nice thing they did for me was pick me up from the airport. When I got to pick up my car, which I had not seen prior to this purchase, there were chunks taken out of the windows as if someone tried to break in the car and steal it. The salesperson, seemed shocked that I actually noticed that there was something wrong with the windows of the car. The manager, however, was nice and took care of the problem. But, since I have had the car, I have had many many issues that should have been fixed if the car was in fact "Certified Pre-Owned". Passport takes no responsibility for fixing the car and it was even hard to get them to fix the windows on the car. My BMW dealership here waited for a long time to have the payment sent to them. Please make sure that they treat you weel since you are buying a very expensive car from them. They do not give the service of other dealers. When I did rate the dealer, as BMW calls you to ask how your experience was, and did not give them all 5s (which the sales person said, when I was driving off and he did not show me how everything worked on the car, remember all 5s!) he called my father, who helped me purchase my car, this was my first car I bought, and complained to him and asked why he didn't get all 5s. My dad's name is no where on the title or the agreement of the car so I have no idea why he called them. I know he didn't get a bonus because I did not give him all fives, but he did not deserve it. Please never ever purchase a car from Passport. They do not treat you well and do not have quality certified pre owned cars.

e36power

Feb 10, 2008

Passport was the only dealer that had the car that i wanted in the country. I contacted Ed and we negotiated a deal out very quickly. They aren't giving cars away but they will give you a fair deal. I flew in To Baltimore and Passport picked me up at the airport and after some quick signatures had me on my way. I live in Chicago and went to every dealer in the area to try and close this deal and none of them gave me even close to the customer service that Passport did. They can and will ship cars anywhere i just decided to pick mine up. I suggest you give this dealer a shot no matter where in the county you reside.

FTjoe

Jan 7, 2008

this is the 3rd CPO BMW i have purchased from this dealership and all 3 times it needed to go back to the dealer for repairs that should have been corrected during the inspection. last time, it took 5 trips (5 personal days off work for me) and its still not right. in fact, while driving home the X5, we were pulled over by the police for inoperative brake lights. turned right around and went back to the dealership, who put us in a loaner for over a week. and this was a certified pre-owned (CPO) car. can you imagine if it was not?service does what is least required to get the cars ready for the sales lot. this is a BMW, not a chevy. guess they try to cut corners to save a buck, but what happens is they lose a customer for life. i even bet the owner of the dealership that i could find one obvious thing wrong on any CPO car on the used lot. never heard back from him.what is a terrible shame is that used BMW sales is outstanding, which is why i returned and bought more cars. not anymore. price doesn't sell cars; service does.

JVeitch

Nov 16, 2007

Bought an X3 from this dealership via internet. Would not recommend this dealership to anyone!!!Sent desired X3 specs direct to dealership off BMW website. Good price quote. Unfortunately no response to calls and very slow response to emails up after deposit. Had to show up with cheque to buy car after no response. Car lacked mats as ordered and had stains in back area. Offensively low trade-in quote on 2001 Audi which manager refused to explain. We sold it for $6K more than their offer. We were promised BMW Assist would be transferred to fiance's name - still not done after 1 month. Promised title in 2 weeks - not received until we called after 1 month. No call from Sales Manager as he promised. No response from Owner regarding problems after I called. Had to go directly to BMW Headquarters to resolve these problems. Good service from BMW headquarters. What a disappointing experience for a car we are very happy with.

akhanna

Oct 19, 2007

This has been one of the most horrific experiences I have had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service department. Day 3 of the lease, I had to get the car towed since the car would not move from the Park position. They kept it for 2 weeks and when it returned, it had less than 2 miles gas available on it. I had to go and get gas from the gas station so I can drive it there for refuling. The car looked Dirty from the inside and outside. I complained to the new sales manager and he apologized and promised that this would not happen again.2 weeks ago, I had problems with the console and iDrive on the vehicle. My car went in shop for over 4 days and I have not received any proper updates. I had to request everyone in the service department several times to get more information. Finally I received my car back today and SAME PROBLEMS. The car is filthy and NO Gas. I called to let them know, and TONY (Manager of Red team service department), tells me that the car was cleaned and not driven anywhere. He had told me earlier that they ran the car for 3 days while running tests on it continuously. Then he starts talking in a bad manner and thretning to hang up when I am trying to explain to him the whole situation. I was about to recommend a friend of mine to buy a vehicle from this dealership because of the pricing and promises they made about the service but this is surely changed my mind.

Mike Jones

Oct 12, 2007

Service Dept employee who makes appointments is the Nastiest person Ive talk to at a customer servie organization. Very rude and hung up the phone in ear before I was finish with my call. This was my first experience with Passport, but with mployees like her it will most likely be my last.

zmannan

Aug 2, 2007

I bought my car form Passport BMW on 07/15/2007, I have not driven it yet because it was not ready for sale. I went several times thinking the car would be ready, taking off from work but the same problems were there. I am extremly un satisfied!

mreinertson

Apr 11, 2007

My X-5 is a lease and has been in the shop 15 times in the past 30 months. The general manager Joe Long and Jay Klein have done NOTHING for us and refuse to do anything for us. They do not return calls or e-mails. The car is still under warranty, but it is still not in normal working order. BMW customer service is not responsive either. They have referred us back to the dealership and the dealership ignores us. My frustration is growing!!

750fan

Nov 22, 2006

Met with Joern and Dave Myers. Very professional, courteous, prompt response and upfront in the dealings.You have to know you numbers b4 u approach them though. Other than that, its a GREAT experience.I would recommend anyone who wants to get a best deal through them only after you have DONE your research. Visit www.bimmerfest.com/forums for ACTUAL wholesale pricing, ask a dealer topic for any leasing info .. etcEveryone is out to make a profit. We as a customer want to reduce the price and they as the salesperson wants to increase the profit.Negotiation will go back and forth and if you do know your numbers well, you will get a GREAT DEAL.Do not hesitate to do comparison with other dealers for a better price. All in all, VOB is willing to offer me a much better price if I FAX OVER the numbers provided by Passport but I stayed with Passport simply because of the professionalism.Hope this helps for future lurkers

ufool

Aug 4, 2006

beware of the nice guy and big bill service. before you start digging a deeper hole, find another service center. this is the only service department i have done business with that makes the customer feel like its your lucky day when the bill is below a $1,000. fool me once shame on you...fool me twice same on me....Stay away!!!

BK330

Jun 11, 2006

Purchased a E90 330i from Peter Brizan in the Internet sales department. Excellent price, no hidden fees, and Peter is very knowledgeable about the cars.I originally went to a BMW dealer closer to me, then I read on other Internet forums that Passport was the best place to buy a BMW in the DC area. I can't comment on all the DC area dealerships, but I can say that Passport, and particularly Peter, was extremely friendly, honest, and professional. He also gave me a great price, so I bought from them.I will update my review once I take delivery of the car in 6-8 weeks. So far, I could not recommend them more highly.

BMWSteve

May 22, 2006

Bought my first BMW from Passport. Absolutely no games, ended up paying about $1000 over invoice on a $45K E90 330i. During the manufacture, shipping and delivery of the car, I was kept up to date.On the day we picked it up, it was a no hassle experience. Sadly Jim is no longer there but according to the various message boards, there are several friendly sales associates that stepped into his shoes.Passport is a 150 mile round trip for me - I live in Bel Air, MD. Their responsiveness, friendly non-snooty attitude and pricing made me go there and bypass Towson and Bel Air BMW for my business. I will certainly go there first for my purchase of a 335 next year.Highly recommended.

sdcolbert

Mar 21, 2006

The cost for repair is a lot greater than their competitors. I live within 2 miles of this dearlership and I travel all the way to NorthWest BMW in Owings Mills, MD, which is about 50 miles out just to get something as small as an oil change. I would not recommend this dealership because the customer service is not good and they do not provide loaner vehicles for the majority of the work they are performing on your vehicle, especially considering the cost of the work being done.

KL2DC

Mar 16, 2006

Hands down...best pricing with no BS / games and best service (responsive and professional) - sales and finance departments. This dealership came highly recommended from various BMW forums. Also due to high-volume they get the most build slot allocations and the fastest delivery (my order came in within 5-6 weeks when others only promise 6-8 weeks).

wmehra

Feb 27, 2006

Trust me 10X better than anyone at BMW of Fairfax. Worked with Jeff on my lease in 2003 and then on reverting the lease to a purchase in 2/06. Jeff did a great job setting up the lease, and an awesome job at getting my car certified so I could purchase it. Once again these guys are 10X easier to work with than BMW of Fairfax.

wwb4

Jan 3, 2006

Bought my BMW & "3" days later took in to Passport to have oil changed, and have several minor things repaired. I had picked vehicle up in Ohio, and after roughly 600 mile drive back to DC metro area, where I lived, I wanted to make sure that every thing was in tiptop condition. (although I had BMW dealer inspection prior to purchase) I was able to book an appt. to have my vehicle's oil changed sooner than any other local dealership at Passport (all other dealerships were at least 1 week further out for service appts), and the service was impeccable. My service advisor was extremely knowledgeable, straightforward, and honest. In addition he got me out of the dealership "2" hours sooner than expected. I'll continue bringing my car to them, even though my car was out of warranty, and I didn't buy it from them, my hat goes off to them, and I highly recommend them to anyone looking for excellent "thorough" and complete servicing.

Petrescu

Aug 14, 2005

When I started shopping for my 750i I initiated the search via Internet. Dave Myers was the first to answer and then the most curteous and prompt in providing the info and following up. He ended up by earning my business, and his professionalism and high ethics have been outstanding. I highly recommend this dealer and Dave Myers to anybody. Overall, all people I have dealt with in the process have been very polite and forthcoming, something I've seen only at Lexus.Thank you everybody for your service!

dazzlng

Jan 12, 2005

I brought my first 328 from Frank af Passport BMW. My experience with Frank was pleasant and professional. I purchased my second 3-series from Frank as well. This time Frank new the type of customer I was and had the perfect vehicle ready for my inspection once I arrived at the dealer. I highly recommend this dealer to all my family and friends.

cozmo

Dec 23, 2004

If it wasn't for Don Vermillion, the dealer would be low class. I love Bimmers and the closest dealer to me is Passport. Their sales force sucks. The Vermillion sales guys are great, but the others just want your money and will kiss up while they're trying to get it, but once they got it - forget good after-sales service. Don Vermillion and Barry are fine, but the rest of them follow the sales managers lead and they don't have balls to put together a respectable deal. FYI, I've purchase three BMW's from Passport before the latest sales manager arrived and haven't purchased another from them since. That says it all.<br><br>

jbonilla

Dec 22, 2004

Did all the negotiations via internet/email, agreed upon OTD price was honored and Rob was very helpful and friendly, most definetely the best new car buying experience I ever had. Haven't taken the car back for service, hopefully they'll be as good as their sales Dept.

sail2345

Oct 31, 2004

My experiance with Passport and John Dugan were outstanding. I called based upon a internet availability of a new vehicle. All my questions were quickly answered and we negoitated a good fair price without a lot of games. The car was delivered detailed, floor mats, full of fuel, and a BMW hat to look great with the top down. . John did a great job of going over the vehicle and Andrew Lee make the paper work quick and painless for a smooth delievery.<br><br>I would certainly go to Passport again and would recommend that you give them a shot at any future BMW purchase.

jamilaz

Aug 15, 2004

Purchased 2004 530 through Joern Esser. Heard great things about him from bimmerfest.com. He was quick to make me the best deal I could find in the whole country. Great email communications and a very sincere individual. He took care of the whole european delivery process, along with arranging for the car to have windows tinted, clearcoat car bra put on car and out of state car registration once the car was in the US. I was in NYC and went all the way to Maryland for Joern's pricing! He is an exceptional, reliable and dependable salesperson. Ask specifically for him when you call. Other salesman try to steal his customers. Being of German background, he can tell you all the tips on your Munich visit.

jingorm

Aug 5, 2004

John was upfront and personable during the car negotiations. He left my wife and I some time to test the car and examine it closely without feeling rushed. Once we decided to buy, he made sure the car was in perfect shape before we drove off. I would recommend that anyone going to Passport deal with John.<br><br>As a side note, the service waiting area includes modem ports and free local phones to dial up while waiting for the car to be ready. A nice touch.

rag1983

Jun 17, 2004

This was by far the worst purchasing experience I HAVE EVER HAD, I bought a used 2003 BMW 330Ci, before I could drive it, the low oil light flashed up (they couldnt even fill the oil before selling the damn thing), in addition, I had to spend $1300 in window repairs as the car was vandalized before the purchase (sratches that were all over the car windows, which I had missed during the test drive), they refused to help me with the problem, eventually making me pay for it (the car was only 2 wks old at that point). In addition, they would even attend to the problems that I specified (side molding falling off), they are content to give you the "run around" unless your willing to feed them more cash, in which case they will become your new best friend. THIS DEALERSHIP IS ALL ABOUT THE $$, no professionalism or customer satisfaction...they just care about sales, I will never buy any of my cars there ever again

EuroBMR

Mar 1, 2004

This was by far the best time around for buying a new car. Using the internet I was able to quickly check the market from Alexandria to Baltimore. Passport was the only one who lived up to the concept of an easier buying experience with the internet. Joern was outstanding and his knowledge of vehichles shows by hitting the right areas and without boring you to tears. I am going to go thru the European delivery experience and will update this in a couple of months. But for now if you want to buy a BMW in this area this is the place to go.

Emillion

Nov 24, 2003

Posted requests on different websites. Passport was the last one to bother, two days after, with games like "call me, important information to share". If I have wanted to call I would have done it from the beginning! Some dealerships don't get the internet idea yet !!!

pegasus8723

Oct 23, 2003

I initiated the sales inquiry via autobytel.com and Rob responded almost immediately. After getting my requirements, Rob came back with a great proposal and a great price. The entire transaction was done professionally. There was no sales pressure; no feeling that I got smoothed talk into getting something that I dont want. At one point, the deal almost did not go through because we couldnt agree on a trade-in price for my old Lexus, but even then, Rob was patient in answering my other questions on my way out. I wanted to look at the engine compartment; instead of just opening up the hood and said, Here you go, have a look; he proceeded to spend the next few minutes explaining the layout. This was when he thought the deal might not materialize! The best thing was when Rob called the next day with a drastically improved trade-in price, and I drove away with a new 330xi.<br><br>Ill keep you posted on the service department experience, although the first service appointment will be at 15,000 miles (BMW uses synthetic oil nowadays). Keep my fingers crossed.<br>

ProB

Oct 21, 2003

In July of 2002 I scheduled an Inspection II maintenance service to be done on my 1999 BMW 323i. The invoice for the complete service was $647.82. At the time, the vehicle had 62,365 on it which is an appropriate time to have an Inspection II service completed.<br><br>On October 17, 2003, the car had 94,000 miles on it and I scheduled some maintenance to be done on the car at an independent mechanic that I have gone to before on several occasions. The mechanic performed the maintenance and noticed the following:<br><br>Transmission fluid removed was black.<br>Spark plugs were extremely corroded.<br>A/C filter was dark black.<br>Differential fluid was black.<br><br>It was the mechanics opinion that none of the maintenance was performed on July 29, 2002 due to the appearance of the fluid, filters and spark plugs. The wear on these components was not characteristic of just over a year of use and 30,000 additional miles. I paid for $647.82 worth of maintenance that was not completed.<br><br>I have photos of the sparkplugs and ventilation filter from the car. Please email me to see them.

MonkeyMan

Jul 22, 2003

Great buying experience. Worked my deal out over email and phone. Car was detailed and ready to go the same day it rolled off the truck. Finance experience took minutes. <br><br>No other dealer would give me firm quotes over the Internet. Most didn't even respond..others responded days later. My note stated that I wanted a car within 72 hours...I guess they ddn't care.<br><br>Go to Passport ask for Jeff and have your first good car buying experience.