Used Cars for Sale at Passport MINI of Alexandria in Alexandria, VA

TimothyDC

Oct 2, 2016

If you own a car (found out they work on more than just Mini) Daniel Rodriquez and Frank Rivera are the men to know. From the first call to set up an appointment to the service on my car being completed, these guys are GREAT. I was treated like a valued customer, kept informed on the progress of my service, given a nice loaner car, and educated on options my car has that I wasn't using. My car was returned to me clean as a whistle.Even the cashier (Clarice?) made my visit pleasant by her kind encouragement to "MAKE it a nice day!" The valet (Kwasi?) greeted me with a smile and took time to converse with me for a few minutes. My experience here has been great and I have no reason to believe that future visits will be any less than the same.

Laurel Rodman

Sep 27, 2016

My husband and I live in Rhode Island. About a year ago I was ready to buy a car but was going through chemo and we decided to wait until I was able to return to work. I was very specific on what I wanted for a car. Come time to finally get my car I was told the color I wanted was no longer available. Bummer.My son went online and located my Chevy Sonic in Dragon green in Alexandria,Va.I called to see if the car was still available and to my delight it was. Matt was the salesperson I talked with and he answered all my questions and checked with the sales manager to make sure all was good with the car. Upon that assurance we booked a flight to Dc and flew down on Saturday. The car was as stated and Matt was great. We then drove 7 1/2 hours to get home.Would I do this again? Absolutly!

Dave

Sep 26, 2016

Called with a check engine light, and they got me in within 30 min. My car is now fixed, running better than ever, and Michael was great to deal with. H kept me informed as the repair progressed.

Dave McGinnis

Sep 19, 2016

After six years and the purchase of two vehicles, I'm extremely happy with the quality of this dealership. I enjoy the experience and professionalism enough to drive from Williamsburg, VA do business with this organization.

Kristin Orwig

Sep 5, 2016

I was getting ready to go on a road trip and my mini was showing a low tire. I filled it up but it still signaled it was low. I dropped my car off before they opened in the morning and wrote my concern down on the key drop envelope. My car was finished before lunch and I got a phone call explaining what had happened. They just had to reset the indicator. Easy process and I left for my trip with peace of mind!

Brice

Sep 2, 2016

I'm very satisfied with mini of Alexandria. This is my third mini and I just love my car. Their customer service is great and that's one of the most important thing that brings me back. My partner was very impressed with the vehicle and costumer service. He went with a mini as well. We have had the pleasure of working with two diffent sales men. We were both very pleased. With there knowledge of the cars we have chosen. Overall a great experience and I tell my friends to check them out. Ask for Blake or Vinnie there both great guys to work with.

Rhayne Ashley

Aug 31, 2016

I purchased a used car for my son and my overall experience was fantastic. My salesperson, Mr. Adams, was extremely personable and made the experience even better.

Tye bigdaddy

Aug 31, 2016

Great service.car was ready and cleaned as promised.This is my first mini wishes I would have purchased one earlier.best car I have ever purchased.keep up the good work passport mini of alexandria.

Tahar Boukeroui

Aug 27, 2016

I had great buying experience from Passport MINI of Alexandria. Blake, the sale rep exceeded my expectations by helping me out throughout the process and kept me informed at all time. He even called me for a follow up on my experience.His manager even helped me out for getting low financing rate. If you are shopping for Mini Copper that is the place to go to. I highly recommend it.

RonK

Aug 26, 2016

My experience with the salesman and the dealership was great. The salesman Jamaal Mckenzie, was a pleasure to work with, great customer service, highest marks. We bought a used 2010 mini and Jamaal worked with us on all our needs, concerns and additions - very easy process. Any problems that came up he would check things out and make them right. Just great overall. Best salesman I have worked with.

Barbie Beavers

Aug 22, 2016

As always excellent service. I love my Mini Countryman S (it's my fifth mini in a row), and I would not buy/use any other dealer than Mini of Alexandria....Gomez was great as always!

Matt

Aug 15, 2016

My car is working so much better after their diligent service.

Bminiac

Aug 13, 2016

I have only had excellent experiences with customer service at the Alexandria Mini Dealership. Justin Smith with the Red Team continues to set the bar high for customer satisfaction. He is straight foward, practical and more importantly very kind. He is awesome.

Bridgette

Aug 9, 2016

I walked in to test drive knowing my budget and having already found a vehicle at a different location, but my salesman, Andy was SO patient, knowledgeable, funny and kind that I ended up spending a couple hours, having lunch (they provided sandwiches and drinks on a super Saturday) and test driving all the different Mini's that I'd made up my mind I was purchasing from them. I came back the following Monday (I wasn't prepared to purchase on Saturday---I only went to test drive) and went through the buying process. From Andy to his manager, the facilities, and my repairs since then (two flat tires!) the entire team there is unimaginably awesome. It's rare you get an all around great experience so I assumed it would begin and end with Andy but literally every single person I've contacted or come across either getting a free wash to picking up my registration has been professional, friendly and knowledgable. I should also mention that they're quick! I had a flat tire (on run flats) and dropped off for service a Saturday morning before opening (7AM), by 8:30AM they called to tell me they'd received it, by 10AM they called to tell me I was also due for service and they were going to fix some computer glitch I was experiencing, by 12:30PM my car was cleaned and complete, ready for me to pick up. That may be a long day to some but I was honestly expecting to have to wait until Monday evening to get my car back, I figured they'd be booked completely with service appointments, no loaner vehicles available and wouldn't have my tire in stock, I was amazed to get it back within a few hours. I asked one of the mechanics if he could tell me how to see where I needed service and he took an extra 5-10 mins to walk me through my dashboard computer. Note though that when I purchased, my salesman took the time to go through those things as well but I think the excitement of the new vehicle took over and I only retained the first part of my lesson. Overall, 5+ stars for this location and team, I couldn't have had a better experience, seriously.

Gk

Aug 5, 2016

They always have loaner cars. Service is great. Personnel helpful and always take time to explain issues with my car.

R Glas

Aug 3, 2016

Passport Mini of Alexandria was wonderful, it was actually one of the easiest buying experience I have ever had. Wonderful place great staff.

JW. Happy mini driver.

Jul 30, 2016

I purchased my 2010 mini convertible new from passport mini. They have, and continue to provide excellent service for my mini. For the first three years I paid for nothing. And now the services are still very professional and reasonably priced and the car performs very well. They continue to repair minor items when I'm in for a service for no charge. Thier Service Techs are great!

Dave McGinnis

Jul 15, 2016

I have nothing but praise for this dealership. Six years ago I bought my first Mini S from Ray and I'm now driving a Mini S Coupe; put on lots of miles and enjoy everyone. Justyne is the best Service Advisor; heading up a great team of technicians. My regular maintenance are easily scheduled and if something comes up Justyne is quick to accommodate my schedule and availability without disruption to my calendar.

CooperSClubman

Jul 3, 2016

I decided to special order a 2016 Cooper S Clubman when it was evident that one of the options I really wanted was not likely to be found on any car ordered by a dealership. The ordering process went smoothly, the wait for the car to be built, shipped, inspected, and delivered was acceptable. I am very satisfied with the Clubman, with all the bells and whistles I had included in the special order. Sadly the seats are neither powered nor leather -- MINI has simply priced themselves out of line on both of those options.

HEmini

Jun 20, 2016

I have a certified Mini and normally gets it serviced at a different dealer in Baltimore. I took my car to Mini of Alexandria since I relocated to DC. The experience at Min of Alexandria was exceptional. They had a loaner car at a moments notice and kept me up to date on there findings and fixed the car. The identified other issues that I mentioned to my former dealer and was not addressed. They fixed that as all. Overall, the service as well as the service advisers were great. I am glad I made this trip.

Kevin M

Jun 17, 2016

I go here to get my car serviced. My service representative, Justyne Cannata, was very helpful, knowledgeable about my car repair agreement, and repair options. She was very friendly, was familiar with repair policies, and is a very professional individual. I'll keep going to this dealership.

BrianW

Jun 14, 2016

I love my 2013 mini Cooper, and in part because of the professional, honest, reliable service provided by Mini Cooper Alexandria Service Department. They are fair, honest, reliable. The best compliment I can offer is that I would recommend my two daughters to use them!

Ninoska

Jun 3, 2016

I took my car for oil change and I was having a problem with the low tire light and they fixed all , Gabriel was awesome !! very helpful and friendly.

Mini service

May 20, 2016

Great service They fix a problem in my mini with the check engine light and the person that take care of me at the reception was so nice and professional Thanks Stacie !!

Salman

May 18, 2016

I was in the process of buying a new mini from mini of Alexandria to replace the one I bought from them earlier. To be completely transparent, the salesman (David) and I completed negotiating the trade-in value of the old mini and we were discussing the new car value. He stated a figure and when I informed him that I will not be interested if that is the price he slammed the phone down. I was disappointed not only as a human being that expect to be treated with professionalism and common courtesy but also as a client of the company. He should know better and should be held accountable for this behavior. I am writing this to inform management of this as well as to inform potential clients to expect such reaction even when you are using credible and legitimate proxies such as consumer report as a bench mark for market value. That is not too much to expect from a legitimate company.

Suzette

May 18, 2016

I LOVE my Mini Countryman and I can't believe I've already had it for a year! Passport Mini of Alexandria was such a pleasure to work with on both the sales and service for this adorable car! My car is in great shape, but since I've had it a year, I took it in for a service appointment. I was able to get the service appointment time that worked for me and when I was running late on the day of the appointment, they were super flexible and it wasn't an issue at all. They just moved my appointment to a later time for me - so nice! I was given a loaner so I could run errands while my Mini was being serviced - nice! The service rep told me that the appointment would take about 1.5 hours and that's exactly how long it took. I picked up my Mini from the service appointment and drove off a happy customer. :)

SAS

May 18, 2016

I was in the process of buying a new mini from mini of Alexandria to replace the one I bought from them earlier. To be completely transparent, the salesman (David) and I completed negotiating the trade-in value of the old mini and we were discussing the new car value. He stated a figure and when I informed him that I will not be interested if that is the price he slammed the phone down. I was disappointed not only as a human being that expect to be treated with professionalism and common courtesy but also as a client of the company. He should know better and should be held accountable for this behavior. I am writing this to inform management of this as well as to inform potential clients to expect such reaction even when you are using credible and legitimate proxies such as consumer report as a bench mark for market value. That is not too much to expect from a legitimate company.

FlorenceDC

May 13, 2016

My service was very good. I had strips put on my car and it looks very good. I am satisfied and I like the way my car looks

KimChi

May 12, 2016

I purchased my new MINI convertible from Passport of Alexandria in April 2015 and recently had a service appointment at the dealership. The entire experience was great so far. I had already done a fair amount of research and went there with a good idea of what I wanted - everyone was very friendly, helpful, courteous, knowledgeable and trustworthy. They even helped me get a better interest rate on my car loan which was nice. Highly recommend, they are good people.

Rob

May 12, 2016

Andy was Awesome! The people were great! I just bought my SECOND new Mini! They are too much fun to drive, even in our traffic. I look forward to fighting traffic in my new Mini.

Mike

May 3, 2016

I purchased my Mini Countryman S at Passport Mini of Alexandria three years ago and have had nothing but great experiences there ever since. My last service appointment was just a few weeks ago and, as usual, everything went extremely well. Justyne, my service advisor for the visit, was professional, pleasant and thorough, and went the extra mile to ensure that the work was completely taken care of. It was a very pleasant visit. Thanks Jim, Andy and Justyne!

Kathleen

Apr 26, 2016

I recently bought my new MINI from Passport of Alexandria. The entire experience was great. I had already done a fair amount of shopping and went there with a good idea of what I wanted. I was given attention immediately (those of you out there who are women and who have walked into a car dealership alone and been ignored will particularly appreciate that), and was treated with interest, friendliness and respect throughout the entire process. I am delighted with my car and would recommend the dealership. Thanks Andy and everyone!

KJ

Apr 26, 2016

The service manager, Dan Rodrigues, is professional, warm and accommodating - he finds out what the customer needs and wants and provides it. The facilities are comfortable and provides drinks and food to pass the time when waiting. Scheduling is easy and fast. Every that is done to the car is explained in detail. It is a relief to know Passport is there.

BobQ

Apr 12, 2016

Brought and serviced 5 Minis so far, Thanks Peter Lawford!!

Dedicated Customer

Apr 12, 2016

I just purchased my first car from Matt Karau, and it was an amazing experience. He took the time to show me different vehicles in my price range, and in the end we found the perfect car after looking at 5 different vehicles. Even though I did not buy a MINI and I did not finance with them, he still treated me with the utmost respect, and took the time to go over every question that I had. I will surely go to Matt when I next need a car.

Richard J. Peppin

Apr 4, 2016

Bought my 2010 Mini there. A Mini dealer opened near me. I'll travel toe 40 miles or so to go to Alexandria Mini. Excellent service and customer relations.

Charlcie

Mar 30, 2016

We bought our used MINI earlier in 2016 at Passport MINI of Alexandria and love it. Mo helped us with the buying process and was very helpful and followed up after the sale. Last week my check engine light came on. I was able to get my MINI in for service the next day, was provided a loaner vehicle, and it was ready to go two days later. Frank was really helpful in the Service Dept. We are pleased with the buying process and service!

liza3871

Mar 30, 2016

I did not purchase my MINI from Passport, but I've been taking it to them for service since I bought it. They are always patient, courteous, never rush me when I have questions, and everyone is super friendly. They offer loaner or rental cars free of charge, although I don't know whether that changes when my car is no longer under warranty. They always do exactly what they say they will do and get it done on time. There is no pressure to have unnecessary work done, but they are thorough in explaining what does need to happen and why. The lobby is fun and comfortable with coffee. water, and snacks available while you wait. Passport makes the not-so-fun experience of having your car serviced a much more pleasant one. Love this place!

BobC

Mar 3, 2016

My mini experiences at Alexandria have been very good. The people are pleasant, competent, and efficient.

"GODIVA"

Feb 19, 2016

I have been dealing with Passport Mini of Alexandria for going on 6 years now and have had nothing less than excellent service with them. I have bought two new Mini Coopers through them, a Mini Cooper Hardtop S and most recently a Mini Cooper Countryman S. My Salesman, "Vinnie at Mini" keeps me posted and up-to-date on all the new features and the service department has always been timely and knowledgeable. One of the best things I really enjoy is driving a new loaner car when I go for service. They always leave me wanting my next Mini. Recently I drove the new 2016 4 door Hardtop Mini Cooper S. It had all the bells and whistles, including lights in the exterior handles, passenger-side reverse-mirror turn-down, and Mini Connect. I can hardly wait for my next Mini. Hmmm.....Convertible or Clubman....oh the choices.!

Sabine, MINI fan

Feb 12, 2016

I just leased my 3rd MINI from this Dealership. Like the two times before, it was a great experience. I keep on dealing with the same people, Ahmed and Andy, and this time Mo joined the team. He brought around one car after the other, as I wanted to check out some other models, and then, of course there is the issue of color. At the end, I stayed with the Cooper S hardtop, in black this time with red stripes down the middle. They are fair and friendly, which I highly value. The service team has been as wonderful over the years.They know people are busy and get you in and out as fast as possible, or give you a loaner if necessary. But even if there is a wait, the excellent, always fresh coffee and the cool interior design make the wait easy. I love their cars but the way they sell and service them, I really appreciate.

Charlie Brown and the Football scenario

Jan 30, 2016

Dealership repair group here always does an excellent job of repairing my mini S but forget waiting for any minor repair. I recently scheduled an early morning repair of a leaky air stem valve on one tire and had to wait over 2 hours before it was serviced and I was on my way. Shop was slow b/c of recent snowstorm so it wasn't' workload. Better service management needed here. However the quality of each repair has been excellent when you finally get your car back.

Chris

Jan 14, 2016

Great experience with the service, highly recommend!

a fan of Mike

Dec 4, 2015

Go see Mike Hannon if you want to buy a MINI. He's your guy. Will go the extra mile to get you the car you want! Great attitude, straight up fair.

Ken H

Dec 2, 2015

Our Mini Cooper S (purchased in Germany in 2011) arrived at the port and needed the USA Maps for the Navigation system and a short list of repair items. Julian clearly described the cost estimate, timeline, provided a loaner car, and kept me informed during the entire process. We are very happy to have had such a wonderful introduction to Mini USA!

MEC

Nov 5, 2015

Impressed that the salesperson never tried to upsell me. On the contrary, he tried to understand what kind of driver I was, and ended up recommending a less expensive model for me than the one I had initially expressed interest in. Communication and follow up was excellent throughout my decision making process.

Nick

Oct 23, 2015

My sales agent was easy-going, patient and flexible. The vehicle I wanted was unavailable the first time my wife and I went there, but they ordered it and it was shipped in within the agreed upon period. Since then, the after-sale follow-up has been a wonderful experience. Overall, the experience at Passport Mini has been very refreshing. Nick, Fairfax, Virginia.

John Catalano

Oct 18, 2015

Your service department is a credit to your company. They are a group of competent, courteous professionals. Jilian is always a pleasure to deal with. Great job. Keep up the good work.

Archer

Oct 15, 2015

Took my car in for service and, as usual, their level of customer service exceeded my expectations. Julian Kim, White Team Service Manager was exceptional - very professional, detailed-oriented and eager to provide the best level of service. My car was completed on time and I was given a loaner car while my car was in the shop. I have a 2013 Mini Roadster - my 3rd Mini - and I absolutely love it and love the way I'm treated (like a VIP) at Mini of Alexandria! Kudos to the Mini of Alexandra team - from sales and management to service and the people behind the receptionist desk - thanks for consistently making my experience at Mini like no other!

MINIFAN

Oct 3, 2015

I work at Passport MINI and I am a MINI owner as well. This is my 3rd MINI . We have a great team and a super customer service here at PASSPORT MINI. Please stop by and see us soon. Mike Hannon 703-328-5541

Dennis and Claire

Sep 29, 2015

Ever since I bought our MINI, it has only seen the dealerships service facility and I dont ever plan on changing it....why? Always great and dependable service. It may not be perfect all the time but they sure make up for it and get it right. Shout out to Julian and Carlos, and the rest of the team. Because of your work My wife and I get to enjoy driving our fun little MINI more :)

BlueGin

Sep 27, 2015

I recently had my Mini Cooper in for a problem with severe hesitation - my car was covered by warranty. My service advisor Frank helped me figure out the logistics of getting my car to the dealership which involved getting it towed from my work AND setting up a free car rental with Enterprise near my work. All I had to do was hand the keys to the tow truck driver, and the Enterprise guy texted me when he got to my work. I was back at work with a rental car in less than 25 minutes. Back at the dealership they ran the diagnostics, fixed the problem (computer issue) and I was able to drop off the rental car at the dealership a day and a half later. It was GREAT to be treated to such a high level of service. Everyone at this dealership is friendly and ready to help with anything you might need. I couldn't recommend this dealership any higher.

Barb

Sep 12, 2015

The service and attention to detail at Passport Mini is exceptional. The detailed explanation of the needed repairs was clear and easy to understand. Frank could not have been more helpful. Obtaining a loaner is a quick and easy process. All of the people I have interacted with at Passport really exude attention to the customer.

GailDC

Sep 11, 2015

Staff is extremely helpful and speaks in 'laywoman' terms. I understood everything they did and why. The Mini car is exceptional; the dealer makes the experience like going home.

Jennifer

Sep 3, 2015

This is by far the best dealership in the Metro area...hands down! They more than exceeded my expectations in customer service and salesmanship! I would recommend Passport Mini of Alexandria to my friends and family without hesitation!

L. Williams

Aug 19, 2015

I purchased from this dealer twice: about 6 years ago when I purchased a used Jeep on the lot (I didn't at that time have the capital for a mini but was quite pleased with the alternative) and now when I bought the 2015 Paceman. The service, both times, was impeccable. Buying from anyone who works on commission is nerve wrecking because they are trained to sell no matter what. But the feeling here in buying is that the seller cares about what is best for you and that made the buying process easier. I arrived several days before the new purchase date just to look around and I received first class service from both Peter Lawford and John Dugan as I test drove several models. I returned several days later to complete the purchase of a 2015 Paceman. Peter and John were quite helpful again, and Stacey was wonderful at explaining my options for add-ons, if needed, during the financing paper work. These are true professionals who seem to enjoy making the customer happy.

Mark

Aug 15, 2015

I started my car and found the engine light glowing yellow. Passport's online scheduler let me make an appointment later that morning. My service rep had me in a loaner and on my way in minutes. Repairs and service were completed same day with the usual complimentary wash. As always the show room was spotless, the customer service staff were neat and professional.

Richard Brooks

Jul 21, 2015

Superb service. Justin Smith is the BEST!!!!! The service/repairs were completed in record time and we were able to wait for the car. Justin kept us informed and delievered on time as promised.

Monielove90

Jul 4, 2015

I drove. 2008 Mazda 3 sedan and my 2015 mini cooper S stands in a class by itself. Normally, I take metro but I drove the car to work so my coworkers could see the permanent grin on my face. Professional, personable and most exciting experience I had buying a car, ever. Mike Hannon, my salesman was awesome!! He listened to me and he and Peter searched the heavens got me what I wanted and more! They dont jam into down your throat and no awkward money talk either. These two are the best!!!! Andy, the best finanical guy, educated me on leasing options and what I needed. We also chit chatted alittle and I felt like I was entering a mini family. I felt like I won a "mini" bucks!!! I can't say enough about my experience and my car has gotten rave reviews from everyone!!! Just got to give her an charistmatic name !!

Christine

Jun 30, 2015

My service rep is so helpful and offers good advice.

Dave M.

Jun 27, 2015

Been a customer for five years and I'm driving my second Mini. Fantastic Car and Fantastic Dealership. Julian Kim is a fantastic Service Rep. Ray (the man with the hat) and the rest of the sales team do a wonderful job making sure the customer is totally satisfied.

SOneil

Jun 18, 2015

Excellent service purchasing a used vehicle. All staff were helpful and nice. Was a quick and easy in and out. Definitely recommend.

Kevin M

Jun 11, 2015

I bought my mini cooper a couple of years ago, and since I've moved to the DC area, I frequent this dealership to get my oil changed. I went to the dealership this past Tuesday and was assisted by Justin Smith, who was very accommodating and very helpful when I got my oil changed done. I'll continue to come back to this place thanks to awesome customer representatives such as Justin.

NewSubaruOwner

May 31, 2015

Had a great experience buying a used Subaru from Yves at Passport Mini. He picked me up from the metro station when I came to purchase the car, and was always responsive and attentive throughout the process. After test driving the car, Passport had it transferred to a MD dealer and back in the same day to get a MD inspection for me. The longest part of the process was waiting in line to complete the purchase paperwork with the business office.

Aerynne

May 21, 2015

I've had such a great experience with this dealership. I showed up on a busy day and the sales manager took me for a test drive. This was my first experience with Mini and having a British Sales Manager really made me feel like "Wow, this really is a British auto maker." Their first offer for my trade-in was actually higher than my payoff and that's never happened before. I did have a long wait to get in to see the finance manager, but the other finance manager got fired or quit, so he was backed up. But he did a great job and talked me into getting the tire warranty, and boy am I glad he did because 2 months later I got a screw in my tire. I showed up at service unannounced and they gave me a new tire, replaced my worn windshield wiper and washed and vacuumed my car. All without me even asking for it. The whole trip took less than 2 hours. Everyone at this dealership has gone above and beyond what I always got at the VW dealerships. I love my Mini Roadster!

ILoveGoodService

May 20, 2015

My 2013 Mini Cooper is covered by a 5 year warrantee and the engine check light went on requiring immediate service. The appointment was made the next day. I was given a loaner and the repair was completed the day I brought it in but picked up the next day. My service consultant was friendly and professional. I recommend Passport Mini.

UnHappyCustomer

May 18, 2015

Passport Mini of Alexandria had a used vehicle that I was interested in. Living two hours south of Alexandria, I had to plan to take a day off work to drive to the dealership and purchase the vehicle. After working with salesman Ray Adams for two days, filling out paperwork for financing, and making arrangements to take a day off work, the dealership sold the vehicle hours before I got there. They call Ray "The Cat With the Black Hat." Well, the dealership pulled some Black Hat tactics on this one and instead of being concerned with satisfying a customer and creating trust, they focused on making the cheapest, fastest and easiest sale. I even offered to make a down payment on the vehicle to hold it. I would NOT recommend this dealership to anyone.

A McClenney

May 14, 2015

Julian helped me understand what I needed and worked hard to make sure that all of my concerns were resolved.

Jon

May 8, 2015

Frank Rivera and the Techs at Passport Mini in Alexandria are top-notch. They always go the extra-mile to ensure our Mini is given the service and attention we expect. What I especially like is that Frank is super responsive and very informed. We have dealt with several other dealerships since we've owned our Cooper S and Mini of Alexandria far exceeds all others.

Frank

Apr 16, 2015

Brought car in the morning without appointment for a tire puncture caused by road hazard. Tire ended up being replaced (still under warranty). Was offered a loaner but I declined. Josh the service advisor also had oil changed and overall check-up done. Topped it off with a car wash. Car was ready in two hours. Josh called promptly to let me know car was ready. This was another excellent experience. Staff is great.

J. Jackson

Apr 14, 2015

Sales representative was Mike Hannon. He was well-informed about the inventory, professional and courteous. It was a pleasure doing business with Mike. I love my 2015 Mini and I loved doing business with Mike!

jmichael1971

Apr 7, 2015

Everything about my experience at Mini of Alexandria was top notch!!

RCanter

Apr 2, 2015

I searched and searched online for weeks looking for the perfect Mini Clubman. I found several choices at this dealership so I went shopping there. Jason greeted us within 5 minutes of parking and I was driving the first Mini Clubman I saw within 10 minutes! Jason told me about every little feature this car has. Seeing all the features and how they work, along with the test drive, sold me on this car. I didn't look at any other Clubmans - just bought this one after the test drive. From Jason to the dealership manager to the finance guy, we were treated royally. I would definitely recommend Jason V. and this dealership.

Godiva

Mar 20, 2015

I have always received exceptional service for all three of my Mini's that I've had over the past years. My Service Representative David, is extremely knowledgeable and always courteous and professional. I think the best thing I like about him is his smile which is the first thing I always see (and expect to see) when I'm there. It let's me know everything is going to be OK and that I am going to be HAPPY when I leave.

Joe Dearmon

Mar 10, 2015

I was proud to purchase my wife a Countryman from Mini of Alexandria. The sales agent Mike Hannon was very knowledgeable and customer oriented. He was very attentive and ensure that I was satisfied with my purchase. He made contact with me many times prior to the purchase via phone and e-mail. A few days prior to my purchase of the Mini Cooper Countryman he told me that he would let me know as soon as he get a vehicle in that I was looking for. Early in February he notified me that he had the car that I was asking for. He quoted me a price that was in my range. He made the sale painless. My wife was very pleased. The only problem was that the vehicle had a faulty tire sensor system. I later came back to the dealer with the vehicle and left it with the service representative for a total repair/replacement of the tire sensor system. Although I waited for a number of hours, I was given a loaner vehicle and told by the service representative that he would bring my vehicle to my address and retrieve the loaner car. My sales representative (Mike) was very instrumental in assisting with getting my needs met. I will keep contact with Mike as long as I have the vehicle. I want to say to Mike, good job and great customer service. Mini should be proud to have you as a member of the dealership.

Alexandria girl

Mar 6, 2015

I have received excellent customer service and care for my 2010 Clubman. I would not consider servicing my car anywhere else, and I highly recommend Passport Mimi of Alexandria.

SStrong

Feb 5, 2015

I bought my 2015 Mini Hardtop from Passport Mini of Alexandria. My sales associative, Yves B. was courteous, knowledgeable, and made the experience short and painless. I not only love my mini, I love this dealership team!

heather

Feb 4, 2015

Great dealership. Blake was fabulous and i was happy with his service. Will go back again. I dislike how long the car buying process takes and they tried to shorten the waiting period for me so i appreciate that.

AJ

Feb 3, 2015

Best service crew ! David is the best service adviser.

Irishboy5561

Jan 25, 2015

My wife and I recently purchased two Mini Cooper Countrymen at your dealership. Vinnie Maletesta was our salesman and I must say I have never had an experience at a car dealership like the one I experienced at Passport. From the moment we arrived (not looking to make a purchase) the atmosphere was relaxed and casual. Because of bad experiences at numerous other dealerships over the years when we shop we usually park in the back corner so we can browse without being hassled by overly pushy salesmen who think they know what it is were looking to buy. When we got out and started to look around Vinnie made his way to us and asked if we were looking for something in particular and we said no just looking at the different styles. He told us he would be inside and if we needed assistance to ask for him. After about an hour of looking he made his way back to us and asked if we found anything and would we like to take a test drive. We drove the car and narrowed down our search between two cars and went inside to discuss costs. I was trading an Audi and he had someone take it to be appraised. While we were there he asked if we were hungry and brought us sandwiches and drinks. Making a long story short we were there for the remainder of the afternoon and eventually decided to buy due to the low interest rate being offered by BMW. The unbelievable experience continued when we sat down with the Financial Manager (Don) which is usually were the bad experience gets worse. Typically this is where they try to sell you yet even more things youre not interested in but Don made a great day even better by explaining all our options and allowing us to make a decision on our own. When we declined to purchase one of the protection plans he didnt try to force the issue just moved on to the remaining paperwork with a very positive attitude and very personable nature. I wanted white bonnet stripes, satellite radio and checkered mirror caps installed which we scheduled for the following Friday. Vinnie arranged a loaner car and met us at the dealership that day, took us in and introduced us to our service representative who explained what would happen and that they would call when the vehicle was ready.My wife decided that she was interested in a Mini as well and we scheduled to meet Vinnie the following week. She had seen one she liked while we were there for mine but it had been sold. She told Vinnie what she wanted in the way of options and he located one at another dealership. We came in and he had it in the garage being inspected and cleaned up. Again we were trading a car which they took to appraise so we sat down to work up the numbers. There was too much negative equity in our Honda and we could not get financing. This is where most dealers begin to start pressuring you but not Vinnie, He and Don worked to get us our car. Don sat down with us and explained our options and call it luck or very experienced personnel but Vinnie showed us a 2014 with all the options my wife wanted. Don got our financing approved and We are now the proud owners of two Mini Countrymen.This is the kind of dedication and attention to detail that has all but become extinct in our day to day grind so Accolades to Vinnie, Don and all the team at Passport Mini.Sincerely, Michael D. Shaughney

TLB

Jan 23, 2015

I took my Mini there for some work, and it was taken care of efficiently and professionally. Julian was attentive and knowledgeable as my service rep. I would recommend this dealership if you're looking for a Mini.

Watergate Jack

Jan 20, 2015

Superior service by David R. and associates. My car was serviced in a timely manner and returned to me cleaned and happy. I have never been disappointed by Passport Mini. We will always purchase our Minis from you all and have our service done there, too.

Red Mimi S

Jan 8, 2015

David R does a great job. He provide a loaner over the holiday and my car was fixed quickly and on time

Dennis

Dec 31, 2014

I've bought my MINI way back when they were still building the dealership. All they had then was that trailer office in their lot with some used MINI's. Let me tell you that they've made me a believer and a MINI customer for life. Thanks to David Rockwell at service he has made our MINI ownership experience hassle free :)

Love My Mini

Dec 31, 2014

The dealership always goes out of their way to exceed my expectations. I have a great car (Countryman with 6 speed, turbocharged and All wheel drive.)

Cathy H

Dec 18, 2014

I leased a Mini from this dealership 3 years ago. The lease was coming due so I talked to my salesman about the process. Everyone from my salesman to finance to service people are the same people as last time. There is longevity and loyalty and great customer service. I have a new Mini and wondering what color to get next time!

James

Dec 18, 2014

I purchased my Mini-Coopers from Passport Mini-Cooper in Alexandria, and recently had to take it in for service. I consider the dealer ship outstanding in all areas.Their Customer Service Advisers are friendly, professional, and always courteous. I'm very pleased with the repairs made during my recent service visit, and my customer service adviser kept me well informed. The waiting area within the showroom is clean, well comfortable and pleasant. I highly recommend this dealership.

John

Dec 12, 2014

It's like we're all one big, happy family!! Really a great car and an even better dealership.

Chris

Dec 7, 2014

I called in for a service and got an appointment quickly. Brakes were replaced very fast. Got some useful mini advice while waiting for services.

Mini-HaHa

Dec 3, 2014

I have bought both of Mini-Coopers from Passport Mini-Cooper in Alexandria. They are consistently outstanding in all areas. Their service staff are among the best. Their Cusomer Service Advisors are friendly, professional, always well-groomed and always curteous. My most recent service visit was, like all the others, very good. Repairs were made and I am very happy with the results. The car-buying process is made very easy by their sales department, The waiting area within the showroom is clean, well lit, comfortable and pleasant. I recommend this dealership.

Silvana

Nov 27, 2014

Customer service at Mini of Alexandria is professional and courteous. When an unexpected need for repair was identified, the service manager promptly informed me of the matter, providing estimated repair time and transportation options so that I could pick up my car the following day.

tmills

Nov 23, 2014

Friendly and professional staff; fun facility, great car. Wish they had more service rentals available.

Not my first rodeo

Nov 22, 2014

Jeff Wannall was my salesperson. I met him on a Thursday on my own to test drive two different Mini's. He got me into the cars fast - no weird prescreening questions or other positioning questions. Very respectful of my process. After the test drive, he found me the car I wanted, but it was at another dealership. Told him I'd be back with my husband on Saturday morning to see if we could make something work with him. No hard sell either way. Visited the other dealership on Friday(had a terrible experience there). Came back to Passport Mini in Alexandria on Saturday morning as scheduled. Same fast action to get me and my husband into the slightly used car that best fit my requirements. (only 5000 miles). We negotiated a very fair price for the car and our trade in and drove our almost new Mini Clubman off the lot by 2pm. This dealership treated us extremely well. No strong arming, no hard sells, no making us cool our heels while someone talks to someone else higher up. Jeff in particular was a real pleasure to deal with and I'd recommend him to anyone looking to by a new or used Mini. Thank you Jeff and Passport Mini of Alexandria!!

DC Mini couple

Nov 19, 2014

These men and women were beyond courteous and helpful. They really knew what they were doing, and are good at repair and communication. When our 2008 Mini Cooper S was having serious problems, we were able to be seen the same afternoon, were given a loaner vehicle and were back on the road in less than 15 minutes from dropping off the car and describing the trouble. They were thorough and kept us up to date on investigation of the problems, they made every effort to turnaround the repairs promptly, get us back in our car and running on the road, like new.

PatriciaDC

Nov 19, 2014

The staff at Passport Mini of Alexandria provides exceptional service from purchase to service for boot to bonnet as they say. They are professional, accommodating, flexible and friendly. I just love them and of course my Chocolate Mini Countryman named Godiva. Thank you guys so much for everything.

Only buy used

Jun 18, 2014

After looking for used Chrysler Pacifica's for 2 weeks (my wife had totaled our old Pacifica earlier in the month) this new car dealer had a used one on the lot with 112K miles. I looked at this car 3 times. After traveling from Fredericksburg to Manassas to find one, all the other cars I looked at seemed to be cleaned with dirty water at the independent car lots. The salesman Yves and Syd were great! I got the right car for a great price. Syd had the car re-cleaned for delivery and filled up with gas, everything he said he would do was done. The Team at Passport Mini exceeded my expectation! Happy Buyer

Robert W.

Jun 2, 2014

My purchase of a quality used car (over recent Holiday weekend) was pretty much a painless experience as everything went exceptionally well. My salesman was Peter L. and he was polite, professional, straight forward and accountable. I was pleased with the deal that we agreed to and the delivery arrangements made. The only thing that was slightly disappointing was the wait for the car to be cleaned on the delivery day (Monday) after having made the deal on Saturday. Even so it was a relatively short delay and somewhat understandable in light of the Holiday and the busy "sale" activity surrounding the dealership during that weekend. Overall a very good experience in my opinion.

A.N.Sullivan2802

May 24, 2014

Brought it in to replace power steering pump and fan. DAVE says it's under warranty and it'll be ready next day. Next day FRANK calls and says it'll be $1500 and won't be ready for two more days. No thanks. I'll pick it up today. They still charged me $130 just to tell me EXACTLY what I said "still needs power steering pump and fan". Talk about "bait and hook". Ingenious to say the least.

chris v.

Jan 5, 2014

Blake D.was my sales rep and he was very good too. He was considerate to my time and my budget, although there were some minor damages undisclosed in the listing they make sure they fixed them before I left. I went in with low expectations but was in then end what I suspected was surpassed. Overall good quality delaer with good staff and they made it very comfortable and easy getting in and out.

gualy58

Nov 11, 2013

I bought a Mini Cooper from Mr. Lawford at this dealership in Feb 2013, and Peter made the process easy and enjoyable. His customer service, knowledge of the vehicle and follow ups were and are the best I have ever experienced from any dealership - and I have use quite a few during my life time.When the car presented a problem, their service department was there for me 150%! When I contacted Mr. Joey Bonilla, their service manager, he took it upon himself to find out and fix the problem. When the problem was not fixed to my satisfaction the car was replaced with a new one. The whole process was done with the least inconvenience to me, I have no words to express my appreciation and satisfaction with the service I received.They are the best.

BBTVR

Jun 17, 2013

Drove 2 hours from Pa to pick up a 2012 Countryman All4 only to find the vehicle was not cleaned, service or prepped for delivery. Not only that, the manager pulled me aside to tell me one of the other managers drove the car for a while and added another 4ooo miles to the advertised mileage. They tried to make it right by adding warranty, lower price, etc. The whole deal was a waste of time. Upon further searches on the Passport web-site for alternate vehicles, no help was offered in an effort to correct this deal gone bad. I am done with Passport, and Mini vehicles. Also, the 3 1/2 hour ride home made it all the worse.

Maryjaa

Feb 28, 2013

Our car buying experience was exemplified by the salesmanship and courtesy of Brian D. and Ann C. (accounting). We purchased a 2004 BMW X5. What we experienced when purchasing this vehicle has far been one of the best experiences we have ever encountered while purchasing a vehicle. It was totally hassle free. Brian was very reliable in communicating with us when we had questions. I even had a question on a Sunday and he answered my text, though I was not expecting an answer until the following day. He had gone above and beyond our expectations. I would definitely recommend this dealership to friends. Thank you

va_consumer

Jan 26, 2013

The sales representative never read complete email and responded with questions that were already answered in the email in later part. This happened twice and I stopped dealing with the the rep over email. Also, they were misguiding me on the availability and wanted to add transportation cost for the vehicle.I am glad I took my business elsewhere as they feel there are no competitors for them in the area, their lousy sales department would just function fine with over charging the customer.

SingleMomMD

Jan 25, 2013

After test drives are completed, purchasing a car takes about a day. In my case it took almost a week. The car I purchased could have been sold to someone else considering the amount of time I took to get everything squared away. Blessingly no one esle shopped for the same car; at least I do not think so. Anyway most people that know me know that I am picky, I research and challenge everything. No matter the number of questions I threw at Vinnie, he maintained a calm composure answering all my questions. He offered to help me with every aspect of the car buying process. He kept in touch with me to ensure that I did not need assistance from him or his team. He went to work on his day off to provide support to me. Vinnie was not a pushy car salesman. He new his product and products offered through the dealership by the finance department. Annie Cummings is very helpful in processing and handling paperwork. She is very knowledgeable about warranties and cars on their lot. I know it is her job to know, but you'll be amazed at the number of people that only wants to sell products and care less about the customer. She is a great multi-tasker; not pushy when sharing product information. Best of she is believable because she drives the same make of vehicle I purchased. And, she was able to provide tons of information that I needed to consider with this vehicle. If I say more, then you may think they were paying me. I would definitely recommend Vinnie and Annie to help you with your next purchase.

Srinivas

Dec 12, 2012

My car buying experience at Passport MINI of Alexandria was the best by far. I was greeted well at the door by Salesman Adam. He showed all cars that I wanted to see and took me for test drive on 2 different models that I wanted drive. After I came back from test drive he offered refreshments and shared all information that i asked for. I did not feel pressured at all and I was able to make a decision to buy a car the same day.I also took the finance option from this dealership and the lady at finance department was just awesome. She was very quick processing the loan and I was out within couple of hours with the car after I made the decision to buy.After I reached home I had to call dealership for some follow up items and I received exceptional response from them.I am very happy with my decision to buy the car from this dealership.

Best Service...EVER!!

Oct 31, 2012

I brought my Cooper S in for service after being told by another dealership that I have $1100 worth of services that were, apparently, "not covered" by my rather expensive extended warranty. The previous dealership charged me my warranty deductible of $100 for services/repairs which they did NOT fix. David Rockwell, Passport Mini of Alexandria, not only evaluated the so called "required repairs" for validity; but also, contacted Fidelity Warranty Services to address the coverage(s) and the have the deductible waived for services performed at their location. Overall, my experience with Passport Mini of Alexandria was, by far, the absolute best service and customer care I have ever experienced; and, is all in thanks to David!!!

Bcgaudino

Oct 31, 2012

I brought my Cooper S in for service after being told by another dealership that I have $1100 worth of services that were, apparently, "not covered" by my rather expensive extended warranty. The previous dealership charged me my warranty deductible of $100 for services/repairs which they did NOT fix.David Rockwell, Passport Mini of Alexandria, not only evaluated the so called "required repairs" for validity; but also, contacted Fidelity Warranty Services to address the coverage(s) and the have the deductible waived for services performed at they're location. Overall, my experience with Passport Mini of Alexandria was, by far, the absolute best service and customer care I have ever experienced; and, is all in thanks to David!!!

zdog59

Oct 27, 2012

I worked with Brian Dileo to order my Mini Cooper S Hardtop. Since I do not live in NOVA, I did 90% of my correspondence over email and phone. He was great to work with answering ALL my questions in a timely manner and getting my Mini order in promptly. Picking up the Mini was a great experience. Brian did an exceptional job explaining all the components in the vehicle and insuring I had no questions prior to leaving the lot. This was by far the best purchasing experience I've had buying a vehicle and will not hesitate to recommend Passport and Brian to anyone looking to purchase a Mini. It was well worth the 100 mile trip.

LRupp

Oct 3, 2012

Andy Fortney was great at finding me a last minute Mini lease special. He helped me find exactly what I wanted and never seemed pushy. Thanks for all your help Andy!

clleblanc

Sep 5, 2012

I would like to begin with I love my NEW Mini Countryman and am so glad I purchased from Passport of Alexandria. I went to Passport specifically because of the reviews I read online about the dealership; service department and Sales Staff. I cannot say enough wonderful things about the dealership, Sales and finance staff. Everyone was great from the beginning to the end purchase. When my fiance and I stopped in we told Charles my sales associate that I was looking and just wanted to take a test drive, Instead of getting the put out salesman routine (dont bother me unless you are buying) that I've received from other dealerships over the years, Charles was great he walked me through the large selection of Minis until I found the one I liked, he grabbed a set of keys for me and got into the back seat. And while on the no pressure just have fun test drive he was explaining all the great features the Mini has to offer the driver. I knew when we pulled back into the lot I was going home to get my car to trade in; we told Charles we would be right back. When we arrived back to the dealership Charles and the staff were wonderful made us feel like great friends. Even though everyone was crazy busy (this being Saturday afternoon) everyone said hello and nobody forgot about us. I have to say the main thing that I don't like about buying a new car is going through the finance part. BUT let me say that Annie is the BEST finance person that I have ever made a large purchase with. She was very patient and did the best that she could to make sure that I got a great loan and was taken care of. She explained everything in detail to make sure I understood and not one time did I feel pressured that I had to agree to something that I didnt' want or anything I did not need. I dont usually feel comfortable or at home among friends during this process but that is exactly how Annie makes you feel. All I can say is if youre looking for a fun new MINI, go to Passport of Alexandria and work with Charles and Annie. Sincerely, Christina proud new owner of Oxford green mini country man.. Lets motor?

Sdbach

Jun 30, 2012

Just purchased a 2012 Countryman from Brian at Passport Mini and it was a great experience! This was my first new car purchase and first time dealing with a dealer. I scheduled an appointment at 7pm on a Friday and Brian was waiting for me when I got there. Once we had agreed to terms, we were handed over to Andy. It was around 810pm and Andy had the paperwork processed and out the door in about 7 minutes. He even found me a better interest rate than was originally discussed! Very, very pleased with my new Mini and would recommend Passport Mini to anyone looking to buy one.

jmincey

May 15, 2012

I arrived at Passport Mini of Alexandria from Hampton VA late in the evening on Monday, to late to complete the necessary paperwork. I had located a limited Mini Hampton Edition online and wanted it for my wife for Mother's day. I was unsure if I could re-arrange my work week to accomodate to return trip to Alexandria. Kyle Goodwin offered and shipped my new Mini to my home as not to have my wife and I make the trip back to the dealership. His offer was after we agreed on the deal. My Mini was delivered as scheduled to my front door just in time for Mother's Day. Customer service at the highest level; thanks Kyle.

mjmini

May 12, 2012

Found mini online exactly as one I had on my "bucket"list--worked w/Richard over the phone--he was fantastic--he had all the paperwork ready for me to sign--I got a flight from Atlanta the next day-flew into Ronald Reagan Airport-Richard picked me up at the airport and gave me a brief tour of D.C.area--onto dealership--eveything went very smooth--Richard explained the Mini down the the very last detail(this was my first)I got the car of my dreams and the dealer to boot--what a win/win situation for me.I drove the car back to my hometown near Atlanta-I got 36.9MPG--awesome--Almost forgot to mention Annie in finance-what an awesome woman--had my paperwork all ready-a few signatures and I was gone---thanks again Richard/Annie-for a super experience at your dealership.

donkappel

Mar 26, 2012

Andy Fortney was easy to work with, polite, timely and helpful. Both in telephone conversations and in person, he provided honest information and did everything he could to make the transaction pleasant.

ronal

Mar 10, 2012

Spoke with dealership on phone about vehicle. Made a offer and within 30 minutes had a price agreement. Flew from Wilmington N.C. to Baltomore M.D. Sales person picked me up and drove me to the dealership. One hour later was on my 7 hour drive back to N.C. This was a easy problem free transaction, treated professionally and with respect. Would buy another vehicle from Passport BMW

Kcstark12

Mar 6, 2012

I started out looking at a Volkswagen gti that they had already had on their lot. I ended up calling too late and they sold the car. Brian went out of his way and found another volkwagen gti for me in the same condition as the one they previously had. There was a lot of struggles in me being able to get the finances and everything for the car and he was patient and helped me find a way to do it. The car looked great it seemed brand new. I have had the car for a few months now and I absolutely love it. The customer service overall was fantastic. Not most dealerships you can trust but they really do care about finding you a good car that you are going to like and enjoy. I had a great experience overall and I would definitely go back to them if I'm looking to ever get a car in the future. I recommend them to anyone who is looking to purchase a new or used car.

mxcsmxcs

Feb 24, 2012

I was able to estbalish an excellent rapport with Jeff, Ahmed and Andy ... during my visit and ultimate purchase of a used MB-ML-350. Each of these individuals demostrated their professional acumen, and their "expert" knowledge of the product they are responsible for selling. Each also had an unflagging dedication and willingness to solve any and all concerns arising during the negotiation process and the ultimate delivery of the said vehicle. I salute Jeff, Ahmed and Andy --- for the excellent customer service they provided to me each step of the purchase process and delivery of the vehicle, accordingly --- for that I thank them all so very much!! Regards, Max

jburquhart

Feb 11, 2012

We just had the best experience with Brian at Passport Mini! We live in Richmond, VA and began communication roughly 24 hours ago and ended up driving 2 hours to Alexandria this morning and buying our first Mini! We have been eyeing the Clubman now for a few months, and we finally found the right one, and definitely found it at the right location, and most of all, found it through the right guy. Communication was spot on, the availabilty of everyone in the dealership was phenomenal, and nothing was hidden or suprising. Andy, the man behind the printer and long documents (read financing), despite the fact he was suffering from severe sinuses, hung out for the extra time to take care of us before having to take off. That extra effort, the willingness, the friendliness, the overall feeling of comfort, makes this a dealership that we will continue to stay in contact with and do business with. If you are buying a Mini, make sure you find Brian at Passport Mini!!-Melissa and James- you all need a 7th radio dial to allow us to select "above and beyond!"

woodallheather

Feb 11, 2012

Purchased a 2009 Mini Cooper S. In less than a year - rear tire goes flat - discovered a bubble. Rims were damaged when I purchased vehicle - they buffed out - but should have known would lead to future problems. Found out the hood of the car had been repainted (non manufacturer) if Mini of Alexandria is as good as they say they are with inspections - they would have seen this - which I fully believe they did and choose not to say a word to me - since it had a clean car fax report...legally they probably did not feel they had to be honest and disclose.Extremely disappointed...do not trust them. I traded in my perfect 2008 Acura TL with no scratch or mechanical issues.I will take this to the regional level and hold them accountable.

MiniMe

Feb 4, 2012

I had the best experience in terms of buying my 2012 Mini Cooper S. I had visited another dealership and spoken with several on the phone before meeting my salesman over the phone at MINI of Alexandria. He did not pressure me in any way and went over and beyond to find my car and get me in and out. I have top praise for the sales manager, financial manager, and the service department. They end work full Saturdays while you wait. The dealership itself is also modern and comfortable. A+

sariah

Jan 25, 2012

This review is for service. Alexandria Mini is very quick to call you back and schedule service, in contrast to Sterling Mini. We drive to Alexandria though Sterling is much closer to us, because the service in Sterling is terrible.

happymini

Oct 1, 2011

I spent 5 months working with Vinnie to find my perfect Mini. From start to finish, he was accomodating, quick to respond to e-mails/voicemails, and very informative during my multiple test drives. What I valued most about him is that not once did I feel like he was just trying to make a sale. He was honest and open about all of my options and pricing, and no matter how many times I veered towards other sources in "shopping around", he never pushed. He just waited, knowing how competitive he was being price-wise, for me to return. Vinnie was always right, I always returned. To me that trust he built means that I will be coming back to him as long as I live in the area (the forever complementary car washes don't hurt either :-P ). As far as the dealership itself goes, the service I have been receiving is phenomenal. Even the knowledgeable receptionist (Enrique) stepped up in times of need when I had questions. And when I had the complementary car wash done, not only did my Mini (which I named Schlomo) come out spotless and shiny, but the inside was vacuumed and made to look brand new, in a matter of 20 minutes. Even my experience in the notoriously grueling financing meeting was made comfortable because we talked options over lunch (and amazing catered breakfast and lunch brought in from a local sandwich shop for the customers). And if you do need to wait for anything, they offer an array of non-car-related books and magazines - I personally enjoyed the Guinness World Book of Records. Passport Mini of Alexandria is not just a trip to a car dealership, it's a customer experience, and they know how to do it right.

vizcainoag

Sep 26, 2011

So disappointed. I had anxiety about purchasing a car from any dealership and Passport MINI confirmed my fears of being sold a lemon. I thought they looked like a professional dealership but I have had so many problems since dealing with them that I would NOT recommend purchasing a used car from them. I cannot speak on new Minis because I did not purchase a Mini from them1. I live more then 2 hours from the dealership and made the trip up- being told if you purchase and everything is not ready we will meet you or deliver the car to you Well the rotor on the 2004 Audi A4 was bad. First the sales manager tried to snow us over by saying its an older car- when my husband offered to take it to Audi directly- they suddenly had a mechanic that previously worked for Audi2. Once the car was ready they were not able to meet us and had no mention of any effort to deliver the car so again we made the drive to Northern VA3. I purchased this car almost 2 months ago and still have no received my tags- The dealership pretty much says that is my problem and if I want to drive up to them - 3rd trip- they will help me4. I would consider driving it but... THE CAR ALREADY HAS $2000 worth of problems. For a mechanic that used to work for Audi they did not truthfully present the car. Under the hood was dirty and hoses were broken. The oil pump and oxygen sensors were all messed up and as we speak it is in the Audi dealership being serviced. I called the used car sales manager because my sales person has been out of town every time I call when they send me straight to voice mail- my calls have yet to be returned. The best part was I am trying just to get information about what their Audi mechanic observed since we asked him to look over the entire vehicle because of a noise we heard on the test drive. Now- the only thing that would keep me from continuing to warn others would be an apology and a check- 5. STAY AWAY IF YOU ARE BUYING A USED CAR- they are dishonest and unreliable -

mperryheil

Sep 25, 2011

Wonderful Staff and Extremely helpful in finding the perfect Mini for you. Sheri and Annie worked very hard to get me into my new Mini and I have nothing but great praise for them. A HUGE Thank You to both of them!!

Zeporah1

Sep 8, 2011

the dealership of passport mini is excellent. i am a first time car buyer at 50.the experience was very good. servie in a timely manner. peter and the staffwere effetive communicators. the mini came in as scheduled. i am totally satisfiedwith the purchase. the payments are affordable. the restrooms and complimentaryfood items were very good. iw ould recommend the dealer. the fiance departmentwas accurate as well as professional with dilpomacy.

major027

Jul 15, 2011

i ask for internet price was not given it, upon getting the car home i had a flat tire, check engine light on and brake bulb lights blown out .all this after they claim the car was va inspected and since then all my phone calls to dealership remain unanswered.this is not the place to buy a used car from.I have complete buyers remorse.

NicBaLCA

Jun 7, 2011

I just purchased a used car from Passport Mini. I was not really seriously looking yet. I found the car online and sent an inquiry. I got an email shortly after and a phone call. Kyle was great to work with. He was honest and genuine. He made the whole process easy. I went on a busy day when they were having a Mini test drive event. So far the experience has been great. Update: Although I don't want to change my review of the good experience I had in purchasing my car, my opinion has changed quite a bit since signing for my car. I had to try for 2 months to get a copy of the paperwork which was left out of my stack of papers. I called, emailed, and eventually visited the dealership (which only led to more phone calls). As part of the sale the paint chips and scratches were to be removed as well as a window tint. The window tint was taken care of within about 2 weeks. I was only a little upset with them at this point because no one called me when the car was finished. I had been trying to call but could not get an answer. When I did, I was transferred several times and told I had to pick up the car within the next 10 minutes. As it turned out my key had been passed around and landed on the managers desk because no one knew what to do with it. It's now been 5 months and I have been unable to get the other work done. It was scheduled once and after leaving work to drop off the car and walking back to work I was told it could not be completed that day (also, when I went to pick the car back up I had to wait about 15 minutes because they could not find my keys). I had been in a hurry to get it done due to a job relocation which would make it more difficult to get my car into the dealer. I was told to come back on the weekend to get a loaner so they could complete the work on Monday. When I returned on the weekend I was told the manager would not release a loaner to me. When I expressed how upset I was with how my experience had been I was basically told that it nothing could be done because there is a "process". I called to reschedule and have not heard back yet.

MC3080

May 30, 2011

First of all let me say that I am skeptical of all these reviews on here where people rate this dealership as perfect five out of five on EVERY category. It looks too perfect to me.I do not understand how this dealership gets such good ratings. The sales associate I was dealing with did not return my communication asking questions. I think I pissed him off because I was asking many questions. But hey that is what he is there for to answer my questions.The prices at this dealership are horrible, absolutely horrible. They are hard to deal with on the prices. I live near the dealership and I saw the same exact car there for a very long time and I even recorded the stock number and the car sat there forever. One of the sales guys kept telling me that every car they get is sold off the lot almost immediately. They give you a ton of bs about why you need to pay sticker and such too.Try another Mini Dealer in the area. There are about 4 within a one hour zone of Alexandria and I just got mine for 2075 off sticker when Passport Alexandria would only give me 500.My advice- go to SEVERAL dealers before you buy your car, ask lots of questions, and check prices.....

rlmiller28

Apr 5, 2011

I purchased my 2nd MINI from Passport MINI this evening. As with my first purchase, my experience was exceptional. Each person who works for Passport MINI is first rate, not the least of whom is my dealer, Vinnie Maletesta. Vinnie is low pressure, highly knowledgeable, patient, and extremely personable. I never feel like anyone at Passport MINI tries to take advantage of their customers. If anything, they are exceedingly fair and honest. My experience with Passport MINI service also has been first rate.The purchase I made tonight is my third MINI. I purchased my first MINI from another Northern Virginia dealer. With that dealership, I felt like they treated MINI owners as second-rate customers (they were a joint MINI/BMW dealership). They were unhelpful, it would take weeks to get a service appointment, and I'd walk into the dealership and nobody would even say hello, let alone offer to help. My experience with Passport has been the exact opposite; always friendly, always helpful, always welcoming.If you are in the market for a new or used MINI, I urge you to visit Passport MINI, and ask for Vinnie.

arrestedcloud

Feb 7, 2011

The first contact with the dealership was really quick. I had sent an inquiry from the mini site and they replied within the hour. But the sales person who contacted me was taking off for the day. I really wanted to test drive that day so I show up and a Vinnie comes up and asks me what I am looking for. I mentioned I have been wanting a Mini for years and now they have an almost practical car, Countryman, I would like to test drive it. He immediately got the keys out and we went out on a drive. After the first few awkward minutes, we started speaking and he was very friendly. After the countryman test drive, he asked me if for kicks would I like to drive Cooper S hard top. I knew right then no matter what car i buy I am going to get it at this dealership. I told him i would email him a custom built for the car and he would inquire about the "Costco" discount on the car, even though it is has been just released and they might not have an arrangement with costco yet. On Monday, I check my email and he had already had a follow up email with the formalities but it was a nice touch. I sent him a configuration and in like 10 minutes he had a quote and added the "Costco" discount (500 off). He very patiently answered all my follow up emails and when i said i would like some time and will get back to him, he did not pressure me and told me to get back when i was ready. During that time, more than a week , he did not email me back. I went to another dealer in Annapolis but they would not budge from the sticker price and were not as friendly. Any way a week later on Saturday I made an appointment and met Vinnie again. I had mentioned my budget and he suggested me stuff that I could take off and get equivalent ones and not bust my budget. Then he sat down and looked for a car that matched what i had spec-ed out and we found that we had to order one that would take 8 weeks. He then suggested if i get a different color I might be able to get one sooner. So more searching and after 30 minutes i had found my Mini countryman. Really good friendly service. I would strongly recommend it.

Oakendale

Jan 20, 2011

Worst experience ever!!! Made all the bad stereotypes about car salesmen true. Had to wait more than a month for cables and other options that should have been included in the car. Overcharged me and refused to give me a full credits. The sales person never returned my phone calls or emails. Should have just stayed on with the Sterling dealership.

somatn

Dec 21, 2010

Definitely avoid! I saw a used BMW 335xi Coupe there for sale. Drove from Ashburn to Alexandria to see it. The salesman there who handled the appointment and sales was a genuine used car salesman. He knew I was interested in the vehicle after I put myself on the waiting list if the customer who put down an initial deposit couldn't buy the car. Well he wasn't able to and now the sales guy Ahmed Shaker was going to try and take me for all I'm worth. When I stopped by Sunday 12/19/2010 he showed me the vehicle and was telling me during the negotiations that the vehicle had been detailed and ready to go... nope not true. Marks and areas that were definitely not cleaned up on the inside. The vehicle didn't even have proper service records in the Carfax report. He tried telling me Passport BMW did all the work but for some reason nothing was ever reported to Carfax... anything else not reported?? After I opened with an offer he said he wouldn't even go to his manager with it. I explained to him that his listing price is too high to close to what a CPO vehicle was worth after a real BMW dealer certified it and gave you there discount especially when it didn't even qualify for BMW's year end special of 0.9% financing, $1,500, or free 2 year extended maintenance. He got really pushy and didn't even want to negotiate saying no way he could lower the price. He barged out of the door, ran over to the car parked by the curb and drove it off and parked it in the lot. Wow, they really try to push your buttons here at Passport Mini! Afterward he said if I didn't want it then the sales guy next door sitting there was has been eyeing it and was waiting (uh huh sure...). So why didn't you sell it to him a long time ago?? Then later he actually tries telling me they paid near if not the full trade in value for the fully loaded car! HAHAHA and told me it cost them almost $1,000 to get this down from Jersey from auction... What a bunch of bullsh1t! He thinks I'm stupid or he can talk a bunch of crap to force me to buy it at full value. So now this car wasn't a trade in, it was bought at an auction??? And he expected me to believe he paid near full listing price for this trade in, giving full value to each option? Wow, what a kind and nice dealer!! The trade in value was about $24,000 for the mileage and base price, he was trying to say they gave the guy close to the $28,000 that is listed online for a fully loaded car, hilarious! Even if he met him in the middle with a trade in value of $26,000 he'd still be making $3-4 thousand from me. They mark down the value of options with the trade in guy and expect to get full value for the options when they sell it! Finally he said he could lower the asking price a thousand, maybe $1,500... so what was that whole act and show with driving the car off in a huff and going next door to talk nasty about me with your manager? What they didn't think I could see through the glass walls and see some of the sales guys looking over and snickering and laughing while Ahmed had his back turned to me? So now it went from we can't drop the price of the car to, okay we can go down $1,000-$1,500. He even tried selling me on the fact that the relatively new rear tires were replaced by Passport Mini, when an hour before he was saying he didn't know about the tire conditions and he thinks the rear tires were new! So you replaced them but know nothing about them? Incredible! Nice looking dealership... but all the makeup can't hide the used car salesman tactics. He said, "you can take this or you can leave." What a nice guy you are Ahmed. Obviously we couldn't agree on a compromise. Who heard of a dealer who only comes down $1,000 on his inflated listing price? Especially when the price of the car at $31,000 is pretty much the same as a similar CPO BMW after considering the extended warranty, detailing of the vehicle, and the approximate 7% most BMW dealers give you off their list price, not to consider the current BMW year end promotions worth $1,500-$2,500. I was going to put down a large deposit and even get my financing with them but all they could do was give me an attitude and try to strong arm me. I could have gone up more but the nasty feeling and the taste in my mouth that kept building really disgusted me. I don't know if they treat all Asian like this or maybe just young professionals in general but I don't roll over easy and just take it. I suggest you avoid Passport Mini of Alexandria especially for their used vehicle. You've been warned, they try to play with your desires for their cars and once they have you in their attitude goes sour until they squeeze every last dime out of you. Nasty salesmen and piss poor attitude. I know I'm going to let everyone at work and that I know to avoid this this brand and this dealership for sure. If you absolutely need a Mini or a used car at least save yourself hours of headache in there and go somewhere else.

methodigal

Aug 25, 2010

I purchased my MINI five months ago and am absolutely in love with my car and the team at Passport MINI. Excellent attentive staff make even the worst part of car ownership (getting the vehicle serviced!) a pleasure. I highly recommend this dealership.

closhedbb

Jun 21, 2010

I went to Passport Mini because it was the closest to where I lived, but was glad I went becuase I found a very helpful staff which made my purchase go very smoothly. I had a leased vehicle I wanted to buy out of, and they handled the paperwork for me, making my end of the deal hassle free. They also did a great job of finding the Mini I wanted, and handled the cost of shipping to keep the purchase under the budget I wanted to keep it under.Brian Dileo was a pleasure to work with, and made the experience enjoyable, almost as enjoyable as driving my new 2010 Mini Cooper S.

juanbarnett

Jun 21, 2010

It was a blazing hot Saturday afternoon here in the Mid-Atlantic DC area. Temperatures were easily into the mid 90s. I woke up early and decided I would go out and test-drive a few cars. Like any person, I prepared myself mentality and emotionally to deal with the typical sales environment of a dealership. High pressure, poor manners, lack of product knowledge - you know what you typical can expect at a dealer. My day turned out as expected, frustrated, hot and tired of dealing with the fill out a credit application and well let you drive whatever you like. Keep in mind I wasnt out looking to drive a new 458 Italia or similar vehicle. One salesman said, Its way too much work to get this car off the sidewalk for a test drive. Sorry. The side walk was level with the ground, so I was confused but nonetheless scratched my head and left.After getting something cold to drink I was headed back to Alexandria when I noticed a car in the back of the new(er) Mini Cooper dealership near Landmark Mall. After navigating the dangerous intersection and making my way into the dealership parking lot unscathed I parked and made a bee line to the Cyber Gray (or Grey as the Brits would say) C6 Corvette. Gave it a once over and went inside to find a salesperson. I cant say that Im disappointed the sales staff didnt chase me the mile across the parking lot. I was on a mission and given my speed Im sure no one even noticed me zigzagging through the pool of Mini Coopers. Opening the door the first thing to hit me, besides the blast of refreshing cold air, was the upbeat clean, well groomed demeanor of the staff and the establishment. I made my way to the desk where a sales staff was paged to help me. Giles Bibic was the person charged with helping me out. He grabbed the keys to the Corvette and headed out to check it out with me. He made no attempt to pretend he knew the car (like most salesmen would do) , instead he just said, If you need information I can do my best to find you an answer. Very refreshing to not have an earful of BS spewed at you. After checking out the car fully we made our way back in where he was very accommodating in our transaction. One thing I will point out, like many dealerships Mini of Alexandria still plays the back and forth game with the SM/GM. I find this interesting in that this dealership is on the edge of breaking molds, yet still play the back and forth game. Selling cars is a profit game; I get it. So I play the game. We have agreed on a price, Im happy with the deal Giles even lets me take the car to pick up my wife so she can approve my purchase (comeon guys dont laugh youd do the same). We are closing up the deal and Giles tells me, You cant actually take the car home tonight. I felt like my guts had been ripped out. Given the location of the car on the lot and the lack of people cross-shopping a Mini and a Corvette the staff had failed to notice the car did not have the proper VA inspection. It was late on a Saturday and there was nothing they could do. A loaner was out of the question (the service dept keeps a close eye on loaners which shows great management). I finished up the F&I process, which normally is the worst part. You sit there having decided to spend a good amount of money only to have to fend off offers for yearly oil changes, tire insurance, free satellite radio, nitrogen tire fill ups and whatever else has a back end profit attached to it. I had none of this pressure. The F&I manager was super friendly, VERY detailed in the cost explanation and made the final signing what it should be an exciting last-stop before being handed the keys to your new car. I applaud the staff at Passport Mini for their hard work and diligence to make the car buying experience an enjoyable one. I would be happy to refer any and all of my friends or fellow car buddies to visit this place if for anything other than to check out the decor, have a complimentary snack or water and even take a drive in a Mini! You never know!!! Hats off to the Team at Passport Mini!

myfairmini

Apr 27, 2010

Great customer service! The staff went out of their way to get me the specific car that I wanted and when there was a misunderstanding with the license plate delivery, they went out of their way to resolve the issue quickly. Would definitely recommend this dealership to others!

dwalker297

Mar 11, 2010

I am an out of town client and I travelled to the DC area to have my Mini serviced on a Saturday. I dropped the car off at 8am and returned at 3pm after not having been contacted all day. My service advisor (William) explained that my thermostat had gone bad, and even though he had the necessary parts in stock his warranty repairs were "too high" and therefore I would have to wait until monday for his manager to sign off on that repair. Thats right, he wanted me to stay in DC for 2 extra days and get a hotel room because he needed a signature to do the warranty work that my car needed. He eventually conceded that his solution wasn't acceptable and he gave me a loaner car to bring home and told me he would arrange a way to get my car back to me, and I was happy. THEN I didn't hear from them until Wednesday, he called to confirm my address and said my car was on the way home tomorrow. Finally I had to call the dealership at 5pm on Thursday because my car wasn't home and I hadn't heard anything. I got the General Manager on the phone, explained the situation to him, and he was clearly frustrated, BUT with me, not his employees. He told me I had to drive back to DC if I wanted my car (4 hours each way, 8 total) and that I should have known better to have taken his loaner car. Then he said if I would pay $400 he would get a truck to bring me my car. They have only been a MINI dealer for 8 months, but they have a long way to go. Oh, I also learned that David Hellmuth, the General Manager that I dealt with, was the owner's brother, not sure if he has earned his position or not, but you certainly couldn't prove it by me.

Caren WM

Mar 4, 2010

We had a wonderful experience with Leslie Irby at Passport Mini in Alexandria, VA. I would recommend working with her to anyone looking for a Mini. Leslie was not a high-pressure salesperson but represented the product very well at the same time. She returned calls promptly and followed up with us when needed. She took the online builds of Minis that we put on the official Mini Web site and found a car that matched up well with the first choice of a build for us. The car had what we wanted and more as features. We just love it. The price of the car was lower than what we had on the online builds too! On the day I was to drive the car home, Leslie helped me pick out accessories to spiff up the British racing green and white top. I put a black/white checkered rear mirror cover on, the checkered stem caps and front and rear Mini plates that fit the same theme. Leslie even put the stem caps on the car herself. She also introduced me to Will who is the team lead for the maintenance team for the car. While I was dealing with paperwork and financing during the lunch hour, Leslie brought in bottled water and fruit to tide me over until lunch. When I was ready to drive the car off of the lot, she had printed out directions for me to get back home to Silver Spring from Northern Virginia. We also had a very nice chat while I was test-driving the car. In every way, Leslie gave us personable but not overbearing service and found just the right car for us. As a woman, you really appreciate being listened to on a car lot and not being treated as though you don't know what you're talking about when you're there to buy a car. Leslie did a great job.

GingerBenham

Mar 2, 2010

My previous Mini experience with a different dealership was so terrible I was certain I would never have another Mini. Since opening less than a year ago, every experience I have had at Passport Mini has been positive. My service advisor Will Winston was the reason I even considered another Mini purchase. He was knowledgeable, efficient, and always kept me informed with what was going on with my car. Knowing that the service department could be that responsive, we were willing to look at buying another Mini. After meeting Andy Fortney, we were able to sit down and take the time to create the Mini of our dreams without feeling pressured. We were able to get all the support we needed along the way and Andy was even able to help me personalize my Mini before I ever saw it. Even the tedious paperwork at the signing was a fun experience thanks to Jeanan Oxley. Our experiences at Passport have restored my faith in Mini and I am certain that we will have many happy years to come!

Czember

Dec 29, 2009

I initially came to Passport Mini and Chris LaPorte (my outstanding sales rep) through an Internet inquiry. I had been working with another local BMW/Mini dealer for the past month. However, from the start Passport impressed me with their detailed knowledge of the in's and out's of the car, and especially their superior customer service. I had already test driven several models and knew I wanted the Clubman S, but also that my price range was unlikely to get me that car. Chris LaPorte wouldn't let that stand in the way of gettng me in the right car. He eventually found the perfect fit - a Clubman S with even more features than I thought I could afford, and for the right price. The buying process was quick and painless, and everyone I worked with was incredibly friendly and helpful. Many thanks to Chris LaPorte and Passport Mini!

fbd_skeez

Dec 29, 2009

I wanted to buy a used Honda Accord it was my first vehicle purchase. I got exceptional customer Service from the first phone call, Yves offered to come pick me up and then drive me home to drop off the old car, he was very thorough and honest. I worked in sales for many years and he was knowledgeable and excellent overall. I was dreading the purchase and they made it easy. Jeanan did my paperwork and she was also friendly, patient and clear. I saw the dealer reviews and didn't think they where accurate until I experienced it first hand. Very smooth process. Highly recommended!

rlmiller28

Dec 7, 2009

Passport Mini far surpassed my experience with another local Mini Dealer from which I purchased my first Mini in 2004. I initially visited Passport late on a very rainy Wednesday night and the dealership was about to close. Lesley, who was on her way out with her coat on and purse in hand, graciously asked if I needed help. She put her purse down, and was very welcoming. She showed my the Hot Chocolate Mini Clubman S I had seen on Passport's website. She asked if I'd like her to bring it under cover to get a better look. I offered instead to return to the dealership on a less rainy evening. The following night, I stopped by. Lesley was not at work, but her colleague, Vinnie, kindly showed me the car and took me on a test drive. Vinnie knew I was working with Lesley, but generously spent a long time with me answering all my questions. I returned the next night and purchased the car. Throughout the entire process, I did not find Lesley or Vinnie to be high pressure. Instead, they allow the cars to sell themselves. They are very knowledgeable about the vehicles they sell, and ensure their customers are fully informed.It's no wonder Passport Mini is the number 1 Mini dealership in the United States. Not only do they have an exceptional and highly professional sales staff, they also are one of only 3 dedicated Mini dealerships in the United States. That means that Mini is not an after thought for a dealership whose primary focus is BMW, like the other DC area dealerships. I do not hesitate offering my highest recommendation to Passport, Lesley, and Vinnie.

jfranko1

Dec 1, 2009

Working with Lesley Irby was great. She did it all to help find the right Mini for us. She spent a lot of time on the computer checking inventories, what was being shipped and what was in port as well. We drove many Mini's and never did she tire of my questions or want of another drive. Drove just about every model on the lot and she encouraged driving them all to be sure. She and the company in general are low pressure, understanding, and eager to help. Lesley is organized, knows the vehicles and business. I look forward to easy access service as they've many bays and only service Mini's. I had an older Mini and it could often take a week to get a service appt...not at Passport Mini of Alexandria...for regular service...same day and drive in service should be available. Highly recommend Lesley Irby and Passport Mini. Service managers were available to answer my many service related questions prior to purchase as well.In fact, I've already recommended the dealership to admirers of our purchase.jaf - Maryland

lbridgett

Nov 30, 2009

I was extremely pleased with my experience at Passport Mini of Alexandria. After expressing interest on the mini website, I was contacted by Andy. I had not considered shopping a MINI in VA until his call. His service was friendly, low key and professional. He took time to review all the controls and introduced me to the service manager before I left. I would highly recommend this dealership!

smithstef

Nov 29, 2009

I started out looking on line at the inventory and submitted an information request email. The next morning I received a call from Peter Lawford. A few phone calls and emails later, I decided to set up an appointment for a Saturday morning. What an amazing buying experience! I was terrified of buying a new car. I just hate the haggling and pressure to add this or that on to the car. Buying a new car couldn't have been easier. I was comfortable with the price and felt it was very fair for the car that I was buying. Peter helped me decipher the difference between the S model or the standard model. Not once did he pressure me to buy the more expensive car. I actually went in wanting the S model. He let me drive the S and the standard. I ended up with the standard model and just love it! I had been researching Hondas, Toyotas, Volvos and VWs. Twelve hours later, and I am very happy with the decision I made. It's a great little car without the little car feeling. As a friend said, it feels substantial, not like it is going to fall apart!

jlkd

Nov 28, 2009

Absolutely great customer service. Vincent Maletesta is a gem of a salesman. I would highly recommend him to others in the market for a Mini. He was thoughtful, communicative, and extremely easy to work with. As a woman, I don't normally warm to car salesman but Vincent had just the right demeanor and patience. You owe him a raise! J.D. Arlington VA

beth1schultz

Nov 22, 2009

I had an overwhelmingly positive buying experience at Passport thanks to Kristin Gervais, my salesperson. She is extremely knowledgeable about every aspect of the Mini and has excellent customer service skills. If you want to buy a Mini, ask for Kristin! Thank you!B. SchultzWashington, DC

jabi-najm

Nov 16, 2009

I was so excited to buy my first brand new car and Passport Mini made it the best experience. "Vinnie from Mini" was great from the start. As indecisive as I am, Vinnie was friendly and patient, never pushy or aggressive. He even followed up with me to make sure I enjoyed my first day as a "Mini Girl". Mini gave me a fair price on my trade and Jeanan was so helpful with the Financing part. She explained all my options in detail and I am so happy with the terms.I couldn't have asked for more from a dealer. Thanks Passport!

huffordtf

Nov 9, 2009

The overall experience when purchasing our new Mini was great. You were treated as a VIP from the very beginning to the delivery of the vehicle. The sales rep (Adam Hart) was top notch and very professional. The financing aspect of the deal was painless as well, with no pressure at all. I highly recommend Passport Mini for buying as well as servicing your Mini.

davemark

Nov 4, 2009

I went to Passport Mini because I was very unhappy with my overall experience with my previous Mini dealer. Most of my dealings with Passport Mini were with Adam Hart. He was amazing. Best car buying experience I have ever had. A few tiny things were wrong with the car, but none of those were Adam's fault. Hard to believe they've only been open a few months. Their systems were all in place and they got me in and out in a minimal amount of time. They are definitely my new Mini dealer and I would absolutely recommend Passport Mini to anyone looking to buy a Mini.

applejacks

Nov 3, 2009

Just drove away in my 2010 mini and am loving every moment of my time in it! The whole experience was painless. It changed my perspective on car buying as a whole. Everyone was extremely pleasant and there were no gimmicks, no last minute add-on fees, no pressure to buy extras. I would highly recommend this dealership to anyone interested in buying a mini in the future.

chuck.shadle

Oct 30, 2009

After many years of not buying a new car I finally took the plunge and plunged into the absolute best car buying experience of my life. I have been around - almost 60 years old - and had lots of cars - many new - and this was the most professionally run outfit that I have ever encountered. Vincent (Vinnie) Maletesta was my salesman and he did an absolutley great job. In addition to helping me find the best car - an Chili Red Cooper S with manual transmission - he gave me an insightful and impressive tour of their facility in Alexandria, Virginia. They have a pretty new and obviously well thought out facility that inspired a lot of confidence. I feel great about the deal, the service, and my Mini is the most fun drive I have had since my first skateboard ride down a big hill! I strongly recommend Mini of Alexandria. Talk to Vinnie.

Lin McNamara

Oct 29, 2009

Actually, I started my research on line one evening last week, then made an inquiry as to a particular Mini on the Mini Cooper website. I had to provide my zip code. I received an email within a short time of submitting it[the same evening]from Passport Mini of Alexandria. The email was from Peter Lawford and provided a website to check out their inventory and several questions as to the type of car that would meet my needs. He responded to the characteristics I was looking for by providing the inventory numbers of several cars within dealership inventory[I could go online to look at them] that would meet my specifications. He suggested I set up a time to go for a test drive. That was arranged for Sunday, Oct.25. My husband and I arrived and Peter joined us,we talked about cars and what we were looking for in a car. He gave us some time to look at the various Mini Coopers on the lot both new and used. We decided to take one of the cars I had expressed an interest in for a test drive. He went over the features of the car before starting out, giving us both a chance to adjust seats, mirrors, etc. until we felt comfortable with going forth. Obviously, the test drive was a well thought out route because it gave us various opportunities to experience the many attributes of the Mini. We returned to the dealership, decided to purchase the car that we had test drove. Mr. Lawford asked if there was any features besides the ones already on the car that we wanted and reviewed options. We purchased our Mini, the one we test drove. The great thing about this dealership was there was no pressure to buy. I felt they believed they had a great car and the decision was ours. Mr. Lawford was very professional. He was attentive, engaging,and knowledgeable about the cars qualities, explaining features and why they were important to us. He gave us the "grand tour" of the dealership even to walking through the area where our car would be serviced[it was Sunday]. He explained the standards the company had for workmanship and the concern they had for their mechanics by insuring a safe work enviroment. I, at first, thought the "tour" was silly but realized it was important to me to know because my car would be serviced by someone who was valued and more likely to take pride in their work. The financing of the car was a part of this seamless process. Even when the last signature was on the forms and the car had been delivered, I mentioned I probably had made a mistake by not purchasing one of the added features. Mr. Lawford said , no problem, he spoke with the finance person, Adam[sorry can't remember his last name], they redid alot of the paperwork to include this last minute change of heart. We signed again and with absolutely no regrets we left with our Mini Cooper!