Used Cars for Sale at Paul Miller Subaru in Parsippany, NJ

Italo Potesta

Aug 21, 2016

Nice experience, good service and friendly environment. Since buying process with Miguel, Subaru surprise us.

Janyce Petitti

Aug 20, 2016

I always appreciate the service staff..... They explain everything thoroughly.

Bob

Aug 19, 2016

Delivered what they promised, excellent service .

Carol Cooper

Aug 19, 2016

Overall, I had a very positive experience buying my new car from Paul Miller Subaru. Joe Bigio was my salesman and he was very friendly, knowledgeable, and professional.

Evelyn Montague

Aug 19, 2016

First, I would like to say how amazing this dealership is. My husband, my son and I walked into this Subaru dealership and met the most patient and sincere gentleman named Ingram Lewis. Ingram took good care of us and all of the questions we had. He took us out to test drive 2 vehicles and our son chose the Subaru Crosstrek. Ingram took care of us and everything was done the same day and we walked out of the dealership with the new car. This was the first time, and I mean it the first time that buying a car was a pleasant experience. Thank you to the Paul Miller Subaru in Parsippany for taking such good care of us. Also just a note Ingram was also knowledgeable and professional. After being there for a little while we got to know him and he a truthful client advisor!! See him if you're interested in purchasing a vehicle.

Forest

Aug 19, 2016

Vanessa was very helpful and friendly. This was the best service visit since I have owned my Forester. Very fast and efficient. I was in and out within an hour. Thank you.

Charles Pumilia

Aug 17, 2016

Vanessa, as always, is focused on customer service and satisfaction.

Rich

Aug 17, 2016

Basically needed to purchase a car. Walked in, picked out a car and negotiated. Picked up car ~ 1 week later. Didn't try to sell me unnecessary stuff.

Regina Green

Aug 13, 2016

Salesman was responsive to any questions we put to him and did not just say anything to make the sale! He was not obnoxious or condescending which is rare in this business. Since we ordered the car we appreciated the weekly notifications to update us on it's status. In other words, in our estimation Carlos was the perfect fit salesmen for our needs!! He understood what we wanted and did what it takes to not only make us happy but to make this Subaru dealership look good. Bottom line: He was the game breaker between three dealerships we visited!! And add to that, we even like the car :-)

Christine Brancato

Aug 9, 2016

After leasing a car from Paul Miller Suburu, I did not want to go anywhere else when it came time to buy one, which I did. The service from Ryan Murphy and Ron Sheffield is excellent.

Anonymous

Aug 7, 2016

I had no issues. They were honest and kind. I wasn't sure which mirror I should get and they clarified my decision.

Josh

Aug 4, 2016

From the moment I decided that I wanted a Subaru WRX the dealership did everything they could to make it happen. There were no cars in stock so my salesperson drove all the was to Hartford, Connecticut to pick it up for me! The eyesight technology gives their cars a second pair of eyes which is always great to have. Traffic is no longer tedious with the automatic cruise control! All I have to do is steer and that's it! (I always have my foot by the brake for safe measure). If you want a safe car at a reasonable price look no further than Paul Miller Subaru. I highly recommend using a man named Javier to make your purchase with.

Nick h

Aug 4, 2016

Came in to get an oil change done was in and out quickly everyone was extremely helpful as always!

W montemayor

Aug 4, 2016

Very.satisfied. Surprised it did not take too long.

Jesus R Bisbal

Aug 1, 2016

Was treated well from the first visit to the purchase day, three days later. Servicing required has been excellent.

Tom D.

Jul 31, 2016

We have purchased two Subarus from Paul Miller and expect to by a third later this year. The sales staff is knowledgeable, and the Loaner Car program for repairs is an important factor. (We already owned two Subarus - always services at Paul Miller). Paul Miller Subaru is a First Class operation!

MARTY

Jul 28, 2016

RECEIVED EXCELLENT SERVICE IN THE EXPRESS OIL CHANGE, FILTER, TIRE ROTATION, AND CAR WASH. THE STAFF WAS COURTEOUS AND EFFICIENT. THE SERVICE WAS DONE WITHIN THE TIME THE STAFF SAID IT WOULD BE COMPLETE.THANKS,

Tammy

Jul 27, 2016

I went to Paul Miller after not being able to get my usually Subaru dealer to return a phone call. I called and the friendly voice told me about their express oil change and that could come at anytime. I showed up the next day and WOW. Fast service and nice people.

Tom Shea

Jul 27, 2016

Was very satisfied with my overall experience and found my salesman an great an knowledgeable guy who was ready to offer a great deal! Got 0% financing and drove home same day.

Emily

Jul 26, 2016

Buying experience was incredible! Ryan Murphy (sales rep) has the perfect temperament, making the buying process so simple and calm! This is my first car I'm buying on my own and Ryan explained everything so thoroughly, without judgement, and even helped me with setting up my own car insurance. I loved that he was so available to my family and I, and not pushy or rushing us in any way. Couldn't have asked for a better experience!

George coppola

Jul 26, 2016

I am very happy with your service and sales women Sharon,Respectfully submitted.....George!

Mark Rabson

Jul 20, 2016

Used express service for first time. It was excellent

Ms. Tible

Jul 17, 2016

Everything was done on schedule and adequately. The dealer is professional and pleasant. It was nice to get a reminder card to set up an appointment for the recall.

Satisfied Customer

Jul 15, 2016

Simple, quick service, good explanations of future service and costs, and free car wash and vacuuming!

June

Jul 13, 2016

The service was fine. I hope that I will not have any more expensive repairs in the near future. I just came in for an oil chang.

Linda M

Jul 12, 2016

I brought my 2014 XV CrossTrek in for an oil change. Even though the waiting room was packed, I was in and out in about half an hour. They even gave my car a complimentary wash. Great service.

Mony Aun

Jul 12, 2016

I recently purchased a car from them. The customer service was great. The staffs were friendly. However, there was something wrong with the car that I had to bring it back for a repair. Not only that they wouldn't lend me a car to drive back but also, they said the repair would be one day only, turns out to be one week. They have done this to me TWICE already. One day --> One week. I hope they can improve this. Other than that, everything was great.

Sophie Dyer

Jul 12, 2016

My abs light came on when I started driving my car, I called was , spoke to Vanessa,who was extremely helpful and told me to come right in . My car was fixed and checked, your service was excellent!

Jc

Jul 10, 2016

Very happy with Paul Miller Subaru, my sales consultant Randy, and my new Forester.

Pauline

Jul 10, 2016

I am going on a long trip with an elderly friend. I wanted my car checked out so I would have no worries while on the road. I went to my Paul Miller dealer and my car was serviced right away. Now I can go on my trip with complete peace of mind!

Lee Kirby

Jul 9, 2016

Fast and professional although the review is annoying

Ed Polito

Jul 8, 2016

Came in for a minor recall. Everything went very smoothly and they had me out in no time and I got a coutesy car wash, too.

Scott

Jul 8, 2016

I had a recall for my subaru outback. I called made an appontment and they serviced my car quickly.

C.M. Czyz

Jul 7, 2016

Pleasant staff, clean facility, service was done exactly on time.

Karen

Jul 7, 2016

Outstanding service. Took less time than anticipated plus a FREE carwash!

Bill

Jul 4, 2016

The dealership and salesman made the entire buying experience a pleasure

Laura W. Sacks

Jun 30, 2016

My husband and I purchased a Subaru Outback from your dealership. Sharon Coppola helped us with our purchase. She was terrific!! We appreciated her professionalism, honesty, thoroughness in her explanations, integrity, patience with our questions, understanding, and knowledge of her cars. She is very busy, yet we received her full attention when we were with her. It did not seem like the traditional experience we have had purchasing cars. Usually it seems like the dealer is trying to make it seem like we are getting the best deal, even though we know we aren't. Sharon was great to work with. We didn't have to negotiate anything. She just gave us a good, fair price. I know picking out the color is really a way to influence buyers. I explained my job (a school nurse in an urban district) and how my students know I have a red car. Sharon encouraged me to get another red car. She was right. I feel comfortable driving the same color car, and I hope my students get to know that I have another red car. Furthermore, when we picked up the car, Sharon seemed so excited for us. She really made our experience purchasing our Outback feel special. Finally, I also want to mention that Rick helped me check out the cars when I first came to your dealership, and he did an excellent job explaining how everything works. We appreciated the time he spent with us. We thank Sharon and Rick for a great experience purchasing our car. I have already recommended your dealership and specifically, buying an Outback to my friends.

Vince P.

Jun 30, 2016

Very professional and courteous service. I always feel confident that service performed will be done as expected.

Wilfredo montemayor

Jun 30, 2016

Very satisfied with your sales rep Randy. He was very professional, courteous & helpful. Couldn't ask for more.

Elizabeth Jensen

Jun 29, 2016

Process went smoothly and my car was ready on time. I was consulted before any additional services were performed on my car.

Eric S

Jun 27, 2016

Great job got appointment online and service the next day

David mutchler

Jun 23, 2016

My purchase of my outback was very comfortable to me. My sales consultant Ingram Lewis was patience and answered all of my questions. The process of determining the final price was worked out by the sales-manager and us without a great deal of difficulty. I believe that the three of us were happy with the end result

Kathleen

Jun 20, 2016

Joey Manuel was a very patient salesman. I wish I had known about other possible accessories.

PFS

Jun 20, 2016

Great Dealership.Have no complaints after coming here for more than three years.

Subaru11

Jun 14, 2016

When looking for a new or pre-owned vehicle call Ron S. At Paul Miller Subaru. He and Jim Jr. We're excellent to deal with. Very friendly. I would recommend them to family. I have been in car sales for 22 years and you will not find friendlier people.

Ray Tamburrino

Jun 13, 2016

I am surprised that I needed new tires after only 32,250 miles. I take the car in to your service department all the time. I feel that someone should call me and explain why. I don't mind spending money on the car but I feel that the tires should have lasted longer. The two very nice young lady's at the desk did not really give me a good reason.Ray

Sharon

Jun 10, 2016

Always great to deal with this team - they make the process easy!

Trudy Silverman

Jun 10, 2016

From the first phone call to when we actually picked up our new Subaru, I was treated with respect, all my phone calls and emails were answered in a timely manner and this experience will definitely change my mind about your typical car salesperson! The dealership was clean, bright and cheerful and how very nice to be greeted with a smiled when we walked in the door. We found a very minor problem with the car (the rear view mirror was loose) and by the time we finished signing all the paperwork the mirror had been fixed! Our salesman, Jim Scott Jr was great and even the financial gentleman made the procedure fairly "painless"!I will be needing another new car in the not too distant future and will not hesitate to make Paul Miller my first and I'm sure only stop (and it's almost 40 mins away!)Just as a side note, my daughter had gone to a dealership in Pittsfield Ma where the salesperson was vulgar and treated her with disrespect. Since she didn't have the time or stomach to go to another dealer I started looking for her.She is currently living in Ma and wasn't with us when we picked up her car. Mr Scott offered to FaceTime with her anytime she had questions about the car!

Dolores Canning

Jun 7, 2016

We worked with Jared Vian and he was extremely helpful and knowledgeable about the car we wanted. He was patient with my many questions and explained everything clearly. The manager, Ron, was friendly and made us feel at home. This was truly the best car shopping experience we have ever had.

Jeff Andrews

Jun 7, 2016

Service done on time very friendly and capable staff

Nancy Cummings

Jun 5, 2016

Had an oil change. Quick and Easy. In, out, car washed in 1/2 hour. Didn't even get through one chapter of my book!

Stu novy

Jun 4, 2016

I purchased my Subaru from Paul miller 2 years ago. My expectations have been surpassed from the buying experience to service experiences have been trulyFantastic. The service techs as well as service writers and sales staff are kind pleasant knowledgeable and wonderful to work with. I would recommend the Paul miller team to everyone.

Three time Subaru owner

Jun 3, 2016

I was very pleased with the service I received at Paul Miller Subaru. When I started looking for a new Subaru I went to three different Subaru dealerships and Paul Miller offered me the best trade in on my old car. Each of the people I worked with was courteous, efficient, and had a comprehensive knowledge of both the workings of the Forester and the processes necessary to make the purchase. The individual who explained how to use the navigation system and other settings within the car was very patient, and reviewed certain things more than once to be sure that I understood them. I would definitely recommend Paul Miller Subaru to anyone looking for a new car.

Lynda C

Jun 2, 2016

Excellent Service Thank You!!! Both the staffing and the mechanics are a pleasure to work with.

camille

May 30, 2016

Everyone was friendly and helpful. Service was rapid, generous and I felt supported/informed throughout the entire process.

Jev Honculada

May 30, 2016

My appointment was for the first oil change and a recall/reprogramming of software for the Forester. I was very pleased that it was done in less than an hour. Also, the CSR helped me with reloading my iphone settings (e.g. Pandora, etc.) which was wiped out during the software reprogramming.

Paul Eberle

May 29, 2016

Great experience. Set up an appointment and the Paul Miller service team took my car in right on time. Service was efficient and professional.

frank rossi

May 27, 2016

i had a great shopping for a car at the subaru of parsippany evertybody was great there ron shiefield was dreat and also sam kraier i felt they were my friend for long time thatwhy i bought my car there

Seeguse

May 27, 2016

We love our new Outback and the sales experience was top notch.

J.O.

May 22, 2016

Everyone was very friendly and helpful. They understood that I do much of my own work and helped me with things I could not do myself

Annie

May 21, 2016

This was my first servicing (oil change) on my 2016 Forester. I was in and out. They were efficient and courteous. They also washed my car. Very impressed with this dealership!

NA

May 17, 2016

I enjoyed the process to establish the price for the vehicle, it seemed so much less stressful than past experiences buying a car. The paperwork process was also the best I have experienced, quick and easy.

Pamelakiener

May 17, 2016

Professional service, prompt and efficient. Facility is clean, uncluttered.

Barbara

May 16, 2016

We came in for the first oil change after purchasing our Crosstrek in February. The service was handled quickly, all questions we had were answered, and customer service was excellent. This bodes well for our future service visits. The waiting area is a bit smaller/cramped than we were used to at our previous car's dealer (Honda),

Jerry Glassman

May 14, 2016

Very good experience This has to be the Worst review form and company that I ever experienced in all my years aND I AM 84 YEARS OF AGEIT IS TIME YOU CHANGED YOUR REVIEW FORM,STOP WASTING OUR TIME..I AM REFERRING TO THIS FORM NOT PAUL MILLER ...

Denise

May 13, 2016

I just think your prices are very high. The service is ok. Next time I need tires I will go elsewhere since your are so over priced. Sometime the mechanics cannot explain the steep prices compared to other mechanics either.

Michael Bain

May 11, 2016

Alison was super nice and able to help me get through the express service experience very quickly on what was overheard as a very busy day. Thank you for that and I will see you at my 15,000.

Richard Larned

May 11, 2016

Went well but took a bit longer than expected. It was also a bit pricy for the small amount of work that was done.

acj

May 10, 2016

Very fast and good service. Allison is the best. I needed an oil change for a trip, they got it all done, inspected with tire rotation and washed in less than an hour.

Mike Campanella

May 10, 2016

Sam Kaiser is great . He went above and beyond to make my buying experience spectacular. I will recommend many to this dealership to buy from Sam.

Jeff Benney

May 8, 2016

Work was good as always. One minor complaint is oil has dripped on exhaust every time the oil is changed and it takes 3-4 days for the smell to go away.People in service are always friendly and approachable. They are also very accommodating in keeping my Subaru Outback serviced properly.

Andy5000

May 7, 2016

I stopped by Paul Miller Subaru for an Express Oil Change. No appointment needed! Just drove up and was helped immediately by my Service Advisor, Alison K. Alison was very polite and professional, wrote up my order and kept me informed along the way. The technicians performed my oil change, a safety inspections and then I was offered and accepted a free car wash. I was in and out within about 30 to 40 minutes. Overall very satisfied with my service experience and will certainly be back and recommend to other Subaru owners!

Sam

May 7, 2016

As a new car buyer I was completely satisfied with my experience. The dealer answered all of my questions and got the paperwork done very quickly. I would highly recommend it.

Kathy P

May 6, 2016

Very happy with dealership. Smooth car buying process through internet sales.

Jorge Monteagudo

May 4, 2016

Gerry was AWESOME!!!!!! Best Service Manager.Everything was done on time and as promised, quality work all around. Gerry called me and explained exactly what was goingt o be done to my car.

Tish Gilvey

May 3, 2016

My salesman at Paul Miller Subaru in Parsippany, Carlos Arana, was the best. He was courteous, patient, knowledgeable and a very snappy dresser.

great dealer

Apr 29, 2016

Great dealer , price was good , people very friendly and helpfull

Hilda

Apr 28, 2016

Went for change oil of my Outback. I decided to have AC checked and thought would take that long. They did the job in no time,did not wait that long. Everyone was courteous. Good job,keep it up!

Jim Tepper

Apr 28, 2016

I had a battery with one bad cell (or so AAA told me after they started my car). So I called and then drove straight to Paul Miller Subaru which, as it happened, was having a sale on batteries. I checked into Express service and asked them to put in a new battery and check my wiper blades. The whole thing took about 20 minutes and I was back driving to work with a new batter for $100 plus installation and a new free set of wiper bladed that happened to be under warranty after 8 months. Pretty cool.

Ray Plodkowski

Apr 27, 2016

Thank your staff for a pleasant experience.See you for the 12,000 mile service.

Tribecca Mike

Apr 27, 2016

Robert always gets me what I need (nothing more, nothing less) with a smile. Even a shuttle to work close by.

Sarah M

Apr 26, 2016

Had gone in over the weekend and the salesman we talked to wasn't the best but we chalked it up to him possibly being new. He was not knowledgeable about the cars at all and could barely answer any of our questions. However, he did inform us of a great deal going on (a reasonable down payment and low monthly lease cost). Fast forward to a few days later, when we come in ready to lease, he now tells us that the down payment with fees would be an additional $3K. There was NO mention of these fees on our weekend visit, let alone that they would be DOUBLE the original amount. He had also told us over the weekend that the down payment for a different model would be under $2K with another low monthly payment. When we asked about that one instead, his response was that he never said that which was a flat-out lie. When we asked exactly what those fees were made up of, he couldn't even explain it to us. This guy was such a terrible salesman I honestly have no idea how he is still working there. He completely ruined my opinion of this dealership as well as my father's who had actually purchased his car from them! We walked right out and leased from a different dealer that night.

JENNY VALENTIN

Apr 25, 2016

too good to be true, when i purchased the car for my son, the salesman said bring it back if any problems as they rather fix any problems then get a bad review....well 5 months down the line car has a EVAC LEAK....i have only drove 2k on it since purchased......and they won't fix it.....supposedly salesman said 5 weeks....NO HE DIDNT.....BUT THATS OK CAUSE HERE IS YOUR BAD REVIEW......LIARS AND HORRIBLE SERVICE......NEVER AGAIN WILL I GO TO THIS DEALER.....

Paulette

Apr 24, 2016

Paul Miller Subaru in Parsippany, NJ has a trusted and knowledgeable service staff.

Rosemary tonczos

Apr 24, 2016

Miguel was professional , knowledgeable ,courteous and like able .i am usually frightened by new technology , but he took the time to set up Bluetooth,etcetera and gently showed me how to enjoy it No high pressure. I would buy a car again from him

carol lancaster

Apr 21, 2016

mike Gellar was great. I would buy from this dealer again. I am enjoying my car,

Arthur Reynolds

Apr 20, 2016

Could not be happier. Fast and friendly service. Can't think of any way it could have been better.

sash

Apr 19, 2016

My husband and I were very satisfied. The process was fairly simple and handled quickly by all involved. I had researched the vehicle before we arrived for our appointment, and was able to put a refundable deposit to hold it. This was extremely helpful and necessary because we live over 2 hours away. Previously, at another dealer, the car we had wanted to purchase was sold before we arrived for our appointment. Therefore, Paul Miller Subaru understood our concern and we were able to focus on the specific car we had researched.

Jennifer

Apr 18, 2016

Went to have my car serviced and they got to my car very quickly and it took exactly how long they estimated which was a huge plus since I planned my day around it. As well they didn't come back with a list of "additional" items they saw we needed attended to.

Joseph Tible

Apr 18, 2016

Excellent service as usual. Everyone is so pleasant and the work is done quickly.

BRIDGET

Apr 17, 2016

LOVE LOVE LOVE THE EXPRESS SERVICE FEATURE! PLEASE KEEP IT GOING!

Harriet Ritzer

Apr 12, 2016

Service appropriate and friendly. Appointment honored, work done quickly. Offer tro leave car overnite to check on delay in accelerator, with free loaner car, in the future.

Ernie

Apr 7, 2016

Total satisfaction, Technical service department exceeded expectations.. Convenient location and service hours. .

Gail

Apr 7, 2016

Alison was very helpful...love the option of having the car washed. Waiting area is very welcoming.

Mark Rabson

Apr 5, 2016

Quick and efficient. Clean facility and would return for any additional services

Barbara

Apr 4, 2016

Everyone at this dealership is friendly and very helpful. I like bringing my car here forServicing.

pat

Mar 31, 2016

We always enjoy great service, friendly and capable.

SallyR

Mar 30, 2016

We had an excellent experience with this dealer, and the sales person Ryan Murphy. We solicited quotes from 6 dealers, and they were the most competitive. Equally important, the interaction was very professional from beginning to end, both by email and phone, then in person when we picked up the car. They were kind enough to fedex our EZ pass tag back to us after we left it in the car we were trading in. We hope to do business with this dealer again in the future!

Chris

Mar 29, 2016

Overall, I had a great experience working with Miguel Cely to lease my new Crosstrek. He was easy to work with, informative, patient and not pushy at all.

Edwars

Mar 29, 2016

No matter how big or how small they are always consistent,courteous and prompt.

Joshua Rabinowitz

Mar 29, 2016

When I purchased my car from Paul Miller Subaru I also purchased a warranty that covered flat tires. When I had a flat tire, I brought the car to Paul Miller to repair or replace the tire. Paul Miller replaced the tire and also performed a service in connection with a recall. The services were performed quickly and courteously.

Tapas K Sen

Mar 25, 2016

Simple service, but it was done on time and to my satisfaction. Of course, it is only one day old, and I anticipate no problem, But if I encounter a problem I will contact you. Thanks to everyone involved in the serviceDr. Tapas K Sen

Tom D.

Mar 25, 2016

Paul Miller Subaru is first rate - I have bought Subarus from three other dealers in the past - they are the best!

Diane W

Mar 23, 2016

Very satisfied with the Service and Parts Department. Thorough, understanding and courteous service.

Joe Guddemi

Mar 23, 2016

Service completed in less than an hour with a car wash to boot!

Alex

Mar 21, 2016

Had a very positive buying experience with buying process. Knew what car I wanted and felt the salesman was very knowledgable and presented us with a fair price. Order to delivery was about six weeks, with no problems.

Andy

Mar 18, 2016

Very professional staff and service. Waiting time was moderate but expected since oil changes don't need appointments. A free car wash was a very nice touch. Service manager spent time testing clutch setting and explained how the setting was delt with.

Bhama Ananthakrishnan

Mar 17, 2016

Excellent service Great customer service. The car was to be ready at 12:00 PM Noon. But it was all ready by 11:00Am itself.

Colleen Farley

Mar 17, 2016

The people in service are Awesome :) They provide EXCELLENT Service.

Marylou Brown

Mar 15, 2016

Just purchased my 6th Subaru.....my 2nd from Ryan Murphy at Paul Miller Subaru. I won't go to another dealer after buying from Paul Miller. They are determined to make every customer happy & I'm very happy with my new 2016 Forester. I have been to other dealers (for sales & service) and no one compares! They also have the best service department! Stop looking around & go to Paul Miller Subaru in Parsippany, New Jetsey. Ask for Ryan Murphy.

Shehnaz Pathan

Mar 13, 2016

Satisfied with service . Was easy to schedule service.

Sue Katzenberger

Mar 11, 2016

I went to Paul Miller Subaru dealer on Route 46 in Parsippany, NJ for an Express Oil and Filter Change. The service people were pleasant and efficient. My time spent at the dealer was less than an hour. My car was serviced, washed, and the inside was vacuumed. And I got to relax reading a good book as I waited. Kudos to Paul Miller for quick, efficient service.

Bruce T

Mar 9, 2016

New Express Service had me leaving in a jiffy. Even w/ free car wash I was out the door within the hour, no appointment necessary.

Michele Massey

Mar 9, 2016

Paul Miller Subaru service department bent over backwards to help me get my car there for service. Not only did they bring a loaner car to my office so that they could pick up my car and get it in for service but they also finished the work on the same day and washed my car. I was very impressed.

Rabbi Norman Patz

Mar 9, 2016

The Service crew at Paul Miller all were courteous and responsive to me and my concerns. I am always pleased with the quality of their presentation and the work done!Rabbi Norman Patz

Jorge

Mar 8, 2016

Sharon Coppola made all aspects of buying a car at Paul Miller fantastic!!

Michael Devito

Mar 8, 2016

I've now had three contacts with the Paul Miller organization. Two oil changes/regular service, plus a key replacement. These folks are friendly always, and quick about service. Everyone I have met has been very helpful, and it's obvious that they value their customers' time. It's a real pleasure to drop in there.

Steve

Mar 1, 2016

Friendly and knowledgeable staff. They took the time to explain the repair and treated me with respect. Great place for service.

Bonnie Thwing

Feb 29, 2016

My service experience was handled completely and very well. The Express counter was very helpful and Robert was able to explain exactly what needed to be done.

Rich R.

Feb 29, 2016

Paul Miller service exceeds my expectations when servicing my Outback.

rob romanazzi

Feb 29, 2016

great job, don't make this a chore Everyone is great, except for the sales guys listening to their messages on speaker.

Louis R

Feb 28, 2016

Once car I wanted was available purchase was smooth and done mostly via email

Mary M.

Feb 28, 2016

Brought new Outback in for regular service and repair of gas cap. Loved that they washed the car before I left.

H Ponzi

Feb 26, 2016

I had my car serviced at the stealer. Service reps were very responsive and sure that I have a complete understanding of of the work being done and the work that needed to be done in the future.

Jeffrey Messing

Feb 24, 2016

Service was done in a timely manner. Staff was pleasant and explained everything

Kokil Chachra

Feb 19, 2016

Vanessa at Paul Miller Subaru service is an amazing resource for all service needs. Also Sam the salesman is very friendly and I would strongly recommend buying a car from him.

Patricia Filan-Nudo

Feb 16, 2016

My experience from walking in the door and being greeted by a friendly associate to Randy being a highly knowledgeable, no pressure salesman was a wonderful experience.I was given all the information I asked for, shown the facility including the service department.everyone was ready to answer my questions and were very friendly.A truly great experience. Go see Paul Miller and ask for Randy! You won't be sorry.

njtr1

Feb 15, 2016

Great maintenance place. Easy to work with and fast.

Barbara Gilford

Feb 14, 2016

Love the Service Dept. They are 100% trustworthy!!!!!

Rich

Feb 13, 2016

Excellent service facility. My service rep Vanessa is outstanding. She is knowledgeable, courteous, personable and professional. I seek her out whenever possible.Service is always done correctly. Never had a comeback or return visit in 6 years. The car wash is a great perc.

Charles G Voelker

Feb 11, 2016

Replacement of headlamp was done very quickly without an appointment.

Sandy B

Feb 11, 2016

The express service is great. I did not have an appointment for service but they took my car immediately for servicing. Thank you all!

Jamie o

Feb 10, 2016

came in for express oil change. they said 20 minutes and it was less than that. Fresh bagels and coffee available, comfy seats, Kelly and Michael on. very clean, not loud. I don't feel like I'm in the way....just a quick and pleasant experience overall. most importantly got out of there fast!! stellar

Karen

Feb 10, 2016

Great customer service. Friendly, clean environment. Quick service. Thank you!

Mike P.

Feb 9, 2016

The entire buying experience was seamless from the beginning to the end. Compliments to Jim Jr.

Joel L. Bromberg

Feb 8, 2016

I brought my 2015 Subaru Forester in for repair because (a) three warning lights would go on after I had driven 5-7 miles from my home and (b) in doing the NY vehicle inspection my mechanic noted that the steering wheel was almost 40 degrees off center to the left.I told the Service Manager, Jerry Ciriaco, that the warning light problem had shown up the day I picked up the car and was driving home from Paul Miller Subaru. He accepted my explanation and told me that the vehicle must have hit a pothole while it was being used as a loaner (I bought it with 6,532 miles on it); that apparently caused the alignment problem (which in turn caused the warning lights to go on), but it didn't result in a dented rim or any damage to the undercarriage. I was not charged for the repair, which was expertly done. Outstanding customer service.

Anonymous

Feb 6, 2016

My car was ready very quickly, everyrhing was done correctly and the bagel was delicious!

Eva Fisher

Feb 6, 2016

Quick and covenient oil change and check up for our Outback.

Brian

Feb 2, 2016

Had the brakes done and tires rotated, great job, reasonable price and not a long wait.

joseph plastino

Feb 2, 2016

very good customer service very happy will be back to buy a other car

Ed Gil

Feb 1, 2016

Express service worked very well, in and out in a timely manner.

Trish Kerley

Feb 1, 2016

I had my car serviced here for the first time. Overall it was a very good experience. Thanks.

Steve Kreha

Jan 31, 2016

They actually started on my car earlier than my scheduled appointment and had me out in about an hour.

turbin

Jan 31, 2016

good service came in for express service but was offered and quickly had 15 k service

Marj

Jan 30, 2016

Great, courteous and fast service, even without an appointment.

Barbara

Jan 27, 2016

Great dealership. Sales and Service Teams are the best

Patti

Jan 18, 2016

We were very pleased with our experience. We knew that we wanted a CrossTrek and we knew what the price should be. We worked with another Dealership in our area (Sussex County) and felt like we were getting the run around. One guy had to talk to another guy and then that guy talked to another guy. We felt like we were on a game show. This dealership was offering a special discount and that was exactly what we got, without and problems, double talk, mickey mouse with number or anyother nonsense. We dealt with Ryan the hole time. Everything was straight forward. Simple

Sylvia Fask

Jan 13, 2016

Everyone I had contact with at Paul Miller Subaru was a pleasure to deal with.

Ben

Jan 12, 2016

They are very good and quick. I thought the oil change prices were expensive but cheaper then near by dealers.

Jim Suss

Jan 12, 2016

Paul Miller Subaru had a better selection and lower prices for 2012-2013 pre-owned Impreza models than most other dealers in Northern NJ, Rockland, Westchester and Orange County NY. They were easy to communicate with through emails and in person. Prices started out lower than most other dealers and I was able to negotiate what was a fair deal for both parties without much hassle. Overall a good experience and a painless purchase.

Sylvia Fask

Jan 12, 2016

I had a very positive experience. Everyone was pleasant and helpful.

Pat

Jan 9, 2016

This review does nothing to evaluate the service.We have been informed that anything less than perfect is considered a failure

TwoThumbsDown

Jan 9, 2016

Do not buy a used car from this dealership. They will lie to you about where the car came from. They tried to charge me DOUBLE for the repairs the car needed right after I bought it. Then after arguing with them they realized oops, we thought the job would take double the time it actually takes. I had to take the car back again after they fixed it because stuff was rolling around in my dashboard. They delayed my entire vacation, and before I could leave the dealership I was stopped by another couple who had a very similar story. Safe yourself the trouble and go somewhere else.

Russell Swiatek

Jan 8, 2016

The Service department was Fast, Friendly, Knowledgeable etc.....

JPB

Jan 5, 2016

I came to Paul Miller Subaru for my 6,000 mile service (same dealership where I purchased my car, which was another great experience).Scheduling was very easy: they sent me an e-mail and I could pick any available time at my convenience using their website.When I arrived at the facility, and the staff was very friendly and professional. The waiting area was comfortable: they provided bagels and had a beverage machine [for coffee, cappuccinos, tea, etc.], tables if you wanted to use your laptop and do work, and a children's play area (I plan on bringing my four-year-old next time the car needs to be serviced). My car was serviced exactly within the time frame that they told me it would take.I received 2 coupons in my e-mail and mail, one for service, and one for a discount on parts, so I picked up some weather proof mats on my way out. The parts center was quick and the staff was knowledgeable.

Lenard Wojtala

Jan 5, 2016

I was very pleasrd with the way Randy handled the sale. He was attentive and helpfull and did not come across as the typical "car salesman".I would not hesitate to recommend him and this dealer to my friends and family.

Nan H. Mutnick

Jan 5, 2016

My relatively young car started to show strange messages. The dealer immediately gave me a loaner and kept me Informed on the diagnosis. The problem turned out to be a major issue requiring parts from and involvement with Subaru. My car and I were separated for about 3 weeks but I had the loaner to drive and total confidence that the service department would solve everything. This is my 3rd Subaru and I have always used the dealer for service. Everyone in the service department is very nice, patient, and were so helpful as I learned to drive my new car. I gave 5 stars for quality of repair, not because I have any way to judge that, but because of my level of trust in the service department.

T Wetstein

Jan 4, 2016

Quick, friendly and helpful service! Normally, I avoid dealers, but I love my Subaru and love the dealership.

Sherman

Jan 3, 2016

Was in the market for a new car after driving my last car (a 2007) for quite some time. Was interested in a new Subaru Forester and the crew at Paul Miller Subaru were very helpful in making sure that I got exactly what I wanted. Thank you Micheal.

Elaine Trucksess

Jan 2, 2016

I found that purchasing a car at Paul Miller Subaru to be a very satisfying experience. I had gone to other dealerships and found them to be rather disinterested. Sam was very caring about my particular needs and saw to it that everything was as it should be. Jimmy was so courteous and help[ful and the receptionists were pleasant and efficient. Am I happy?....You betcha!!!

Nancy Cummings

Jan 1, 2016

Routine maintenance appt. Everything was clearly explained, and cost and wait time were exactly what they said.

Huey Cai

Dec 30, 2015

The sales person Migael showed us the best price they could offer rightaway. We shopped around in other two Subaru Dealers within 20 miles, their prize was the best ($500-1000 difference)

Loraine Cestone

Dec 28, 2015

I would like to extend my sincere thanks to Jerry and Vanessa !!! They are always extremely professional, courteous and efficient. They have always gone out of their way to help me with any repairs or servicing of my Forester in the most convenient way for me and my family. Their arrangement of a convenient scheduling time , a loaner, ordering of parts, efficient repairing of the vehicle to perfection and returning her sparkling clean, has made us dedicated customers of your service department. Thank you both so much for all of your continued hard work!! Sincerely,Loraine and Frank Cestone

Elizabeth Foote

Dec 24, 2015

I am very satisfied with my visit to your dealership and extremely grateful that I was able to drop by with very little notice. I am visiting from NC and am in town to visit family. Yesterday morning my tire warning light came on. I figured it was nothing serious but wanted confirmation and peace of mind. I was taken care of right away and in a friendly manner. I am now able to enjoy my visit in North Jersey and make my return home to NC without worrying about my tires. Thank you to all who made my experience a very pleasant one.ELizabeth Foote

BT

Dec 23, 2015

booked same day, got me in and out in one hour as promised

Ferdy

Dec 23, 2015

Service was quick as promised with complementary car wash.

R. Kingsland

Dec 23, 2015

All good as usual. Attentive and informed staff. Clean facility and everyone says hello. Thank you. Keep up the good work.

Ivana Maxwell

Dec 22, 2015

Very friendly staff, oil change did not take long. Nice area to sit and wait.

Beth Sisk

Dec 19, 2015

I brought my 2002 Outback in for repair. The service people were thorough, giving me a detailed review of my car's condition and what needed to be repaired or replaced. In addition, they applied a discount coupon I had just received to bring the price down considerably. They gave a 2016 loaner vehicle so that I could get around and see some of the new features being offered. The showroom was clean and impressive, very new inside. Everyone was pleasant and polite and explained everything that needed to be done. They also offer a free car wash with repairs. Since it was pouring out, they did not wash my car but told me I could bring it back anytime to get a free wash. I will definitely use them again.

David S

Dec 19, 2015

I had an overall excellent experience. I worked with Sharon who was attentive and helpful from the very start. She did not pressure me or make me feel uncomfortable like many dealers/sellers you'll come across - very straightforward and professional. Made the process much better. I also have gone to Paul Miller for servicing the past year and am pleased with their customer service generally. Recommend working with them and, in particular, Sharon, to anyone but especially those who don't have a huge amount of experience buying cars.

SB

Dec 19, 2015

30K Service - dropped off in the morning, picked up a loaner then picked my car up in the evening after work. It is a convenient time and location for me.

Mike

Dec 16, 2015

I'm very much pleased with your Service Dept. -- their quality of work, responsiveness, etc.But . . . I don't care to pay for your new facilities, which is why I don't have more work done at Miller.

eric m carlson

Dec 14, 2015

My initial service response was excellent. Everything was spelled out in a professional and friendly manner and my car was ready exactly when I was told that it would be.

Hodos-Levy

Dec 14, 2015

A very pleasant experience, everyone was courteous, the loaner car was immaculate, service was done in a timely manner, I have no complaints about it

JoeG

Dec 13, 2015

Very pleasant experience, oil change and rotate tires, in and out in less than hour. Bagels and coffee a nice touch.

Mark

Dec 13, 2015

Service was excellent. Dealership was excellent and ploys were excellent the facilities were excellent.

Matty

Dec 13, 2015

Excellent!!! Highly recommended... Quality dealership with quality people.

NMP

Dec 13, 2015

Heavy engine seal repair originally thought to be paid on my dime at over $2K was happily covered by my Subaru Extended Warranty or through a cam seal bulletin at a cost of about 25% of that amount. No cost out of pocket to me. Still so happy I purchased that Subaru Extended Warranty during first year of ownership.

Ed Polito

Dec 10, 2015

Your staff was courteous and professional and added in a complimentary car wash which was first rate.

BBPA

Dec 7, 2015

The entire experience was exemplary! This was my third Subaru purchase, and the sixth dealership with which I delt. By far this was the best experience. The staff was courteous, attentive, and thorough. At no time did I feel as if I was being mislead or manipulated, something that can not be said about the last dealership I visited or the dealerships from which I purchased my first two Subaru's. The car was thoroughly explained to me, all of my questions were patiently and completely answered. The price was excellent, and the paperwork easy. Remember, the Outback is a hot vehicle right now, as a matter of fact, the one I purchased was the only one they had available at the time, yet I was treated as if they truly appreciated my business, not as if I was lucky to be buying one from them. (I have encountered the later attitude at other dealerships). Paul Miller's reputation for customer service seems well deserved in my opinion. I would highly recommend this dealership to anyone shopping for a Subaru.

Lou

Dec 6, 2015

Recently had routine service and found the representatives to be friendly, professional and explained what services were required and the costs of the repairs. The work was completed quickly, and my car was washed when ready. I also needed a warranty repair on the steering wheel and was promptly advised when the part arrived, was scheduled for the repair at my convenience and the a new steering wheel was installed without delay.

Ed

Dec 5, 2015

From the time I entered for express service, to my leaving the facility, everyone treated me politely and with professionalism.

Rolando

Dec 5, 2015

It's been a smooth sailing experience with Paul Miller. Everything has been positive especially with one of their sales representative, Ingram when I bought the car..The people at the Service department are great.

J. Santos

Dec 3, 2015

I went to look at a used car. Because of price difference to a new one is so little. I went for a new car. No hassle, no fuss, no arm twisting involved. Great people. Pick out the car I want. Came back a week later and walk out 2 hours later.

Deb

Dec 2, 2015

Called on Saturday morning to see if car advertised online was available. Person put me on hold, came back and said yes, even asked me when I'd be coming to see it. Arrived there to see the car, couldn't find it. Place very busy and couldn't talk to person that told us it was there because he was with someone else. Get another person who tells us that car isn't there and wasn't there when we called earlier in the day. Horrible communication. Wasted our time and money (i.e. gas).

Greg

Dec 2, 2015

Great service from Carlos and the team at Paul Miller Subaru. Car arrived quickly and in immaculate condition. Great experience from order, through the updates and final delivery. Carlos took the time to talk me through the vehicle features and the paperwork was a painless process. Service guys fitted my winter wheels at no extra charge. Parts guys were great too, advised me on what winter tires to buy. I would highly recommend Paul Miller group to anyone looking to purchase a Subaru. Lastly, they had an STI for a test drive, this is not the case with other Subaru dealers in NJ. Now, would you buy a car without driving it first?

Marcy

Dec 1, 2015

Express is great that you don't need an appointment !

Stan

Nov 27, 2015

Excellent service! I have never experienced dealer service as good as this.They appear more interested in the customer.I recommend them very highly.

Terry M

Nov 26, 2015

We had a hard to diagnose symptom that eventually was tracked to the software that controls the transmission. They spent several hours going over everything that could have been wrong, and the matter was fixed. All we were charged for was the oil change we went in for.

Michael

Nov 24, 2015

So I've been taking my Subaru to Paul Miller for several years and overall am happy with the service, however with this visit I have some gripes...I called to make an appointment for an oil change and tire rotation - I was told that I didn't need an appointment because they have a '30-minute' Express service.So I brought the car in around noon and was told that there were no other cars in the Express line and that it should take 'about' 30-minutes. An hour and a half later, my car was ready, and they didn't even need to do the tire rotation! Granted, they did hand-wash the car and that took about 25-minutes, but still, and hour for the oil change was a bit much.The service facility waiting area is nice and staff is good, so no real complaints about that.Now today I got a call from 'the Service Manager' asking about my satisfaction...Well the voice of the 'Service Manager' was a computer-generated voice and not even a real person!! If you're going to say your the Service Manager, then make it a real recording and not a fake voice.Seems like PM Subarua is becoming a little less personal and more of a factory. I will continue to take my car there for now, but...

cynthia L. Sloane

Nov 23, 2015

I never have a problem with Paul Miller even the new express service is great. I have recommended Paul Miller to several friends.

Walter Cramp

Nov 23, 2015

While this past service was just a quick service, I still appreciate Alison attention to detail and am grateful for Juan's assistance in getting my Forester Bluetooth re-configured with my new cell phone.Thanks much!

Guy Nadeau

Nov 22, 2015

Friendly, helpful (put me in a free loaner car),knowledgeable service.

Paul

Nov 22, 2015

Brought my Subi in for service. Fast service and the work was done right the first time. Great job guys! Keep up the good work!

John Amato

Nov 21, 2015

Not that it makes it "painless", but while waiting for your service to be completed, Paul Miller Subaru invites you to enjoy a delicious coffee and complimentary bagel, while you watch a HUGE flat-screen TV. Not many that I know would extend that courtesy.Thank you Paul Miller staff!

A. Epstein

Nov 21, 2015

Ryan Murphy was a great salesperson to deal with. He made the car buying experience pleasant if you can believe that. He was very knowledgeable and patient. He made suggestions while helped us make our decision as to what model and options to choose. We negotiated really hard and Ryan never lost his composure. We purchased a great car at a very fair price. This is the second Subaru we bought from him in a year. While we were at the dealership they washed my Legacy and checked the air pressure in my tires. You do not get that kind of service anywhere!

Dom D"Altilio

Nov 19, 2015

Brought my Forester in on Wednesday and my Crosstrek today - oil change & tire rotation - used the express service I was in and out in an hour both times - Express Service - The Best!

Jen

Nov 19, 2015

Everyone was extremely helpful and friendly. I was in an out in a timely fashion.

Ian Gale

Nov 18, 2015

Very pleasant visit ..everybody very polite and helpful.Fast easy service!.No Subaru car catalogs in waiting area.Would have liked to look at new Outback ,none in showroom.

Larry H.

Nov 17, 2015

My purchase was a gently used Subaru Forester. The entire buying process was handled very professionally and efficiently. The car itself went though a safety check with your service department, and the car was delivered to me looking brand new. I have heard good things about your service department and, when I need them, I'm sure that the ongoing service I receive will be top notch. I am most impressed with the dealership so far.

mitchell

Nov 13, 2015

Great attention and service to issues, corrected the first time and done promptly. Answered all my questions

Bryan T.

Nov 12, 2015

Excellent salesmanship from Ryan Murphy and the team at Paul Miller Subaru. We are always given first class care and wouldn't consider going anywhere else. The best dealership around.

aa

Nov 9, 2015

I used the dealer's Express Service and arrived at a recommended time when they were less busy. Upon reaching the dealer, Ms. Alison Keith, the service representative, was very helpful, answering my questions about how the dealer operates, and took my car in directly without any waiting. Thanks for excellent service. I will very likely return for future servicing.

Steve

Nov 7, 2015

I brought my car in for an oil change. Their new "Express Lube" service is a huge improvement over their old system. It got me in and out in half the time as my previous oil-change only visit.

maria

Nov 6, 2015

Oil change for my Subaru Impreza came with car wash and very fast.

David

Nov 5, 2015

excellent service and great personalities in the service department. I am very satisfied and appreciate all their effort on my behalf...

dean

Nov 5, 2015

really great experience! my car was ready right on time and in perfect condition.

Robert Houlihan

Nov 4, 2015

Right on time thank you. 1st oil change and the reminders on the bill are very helpful.

Charles Pumilia

Nov 2, 2015

I came in for an express oil change. I did not have an appointment. My Outback was worked on right away. The service rep was great as she always is.

Eileen

Nov 1, 2015

Jerry and team couldn't have been more accomodating. I called in a panic on Saturday afternoon, having damaged a tire and needing to drive several miles the next two days. First Jerry offered a loaner, but then said that they would be able to put on a new tire, align my car and also change my oil. On top, they even washed it. Kudos for a great experience!

Wanda Homyak

Oct 31, 2015

My experience with Paul Miller Subaru has been very positive. The best experience until now has been to deal with the client advisor of Jack Schleiff , he was by far the best in all aspects from showing all the cars available to drive, he explained every aspects of why and what Subaru was all about. He was professional,courteous and amicable. Make the experience better and was a delight to buy the car from him.

Arthur S. Reynolds

Oct 30, 2015

My service experience could not have been better. My battery having died, I showed up without an appointment and was immediately accommodated in a friendly manner. The battery was checked and the results shown to me so I could make the choice of keeping the existing battery or replacing it. When I chose the latter, the new battery was installed quickly. If I buy another car, it will be a Suabru just because of the service reliability.

Lauren C

Oct 30, 2015

They always put in the extra effort to make sure I am a happy customer. Would definitely recommend!

Ivan

Oct 29, 2015

Great buying experience! Took the pain out of buying a car!

Peter F. Sarni

Oct 29, 2015

Our Sales Rep, Carlos, was very attentive to our needs and did an excellent job in locating the Subaru I wanted in a very timely fashion! When we picked up the vehicle, he did a thorough job in explaining everything we needed to know about the operation of the vehicle.

Brian K.

Oct 24, 2015

Excellent car buying experience. Did my research, shopped around and approached Paul Miller Subaru with my asking price. I got it. Sales rep, Sharon Coppola was responsive and easy to work with.

Paulette

Oct 23, 2015

The Service Department is outstanding. They are prompt, courteous, efficient, and genuinely interested in my service experience.Thank you Vanessa, Allison, Robert, and Gloria

Outback Owner

Oct 21, 2015

Just needed oil and filter change plus tire rotation. I just feel for a brand-new car, oil change should be complimentary as it is with every other car dealer that I know about. If we had gone with the Toyota instead, we would have had 3 years of free oil changes.

Vienna

Oct 21, 2015

Great service, quick and easy! Robert is awesome! Thank you!

Alicia lolatte

Oct 16, 2015

My experience was great as always! I took my car in it got serviced for an oil change as well as a tire rotation. The service was quick and the customer service was great!

Car fanatic

Oct 13, 2015

I bought a 2015 Subaru Impreza and The Paul Miller team made my car buying experience simple fast and easy. I shopped this car and test drove at other dealerships but no other dealer made me feel more at ease! Since buying the car I have had two oil changes performed at the dealership and they were fast and provide coffee while I waited. You could not ask for better service I rate them a 10 out of 10!

Krista

Oct 10, 2015

The people in service are always friendly, I like that they call me with recommendations but don't push to do it all in one visit. They will tell you what is needed, and what should be done next time so you don't have to spend a fortune keeping your car healthy.

Joe

Oct 7, 2015

always a great experience! Getting a loaner and having the car washed and ready to pick up is just a great Paul Miller touch.

MGurzo

Oct 5, 2015

I bought my 2009 Forester used from Paul Miller. The purchase was a great experience. This is the only Subaru dealer that I trust for service (I've tried a few others). In 2013, I had the catalytic converter replaced as part of a recall. Recently, the catalytic converter failed. Vanessa and the service department worked with me for the repair and I left a happy customer. Thanks!

Nan H. Mutnick

Oct 5, 2015

Always a pleasure to go there! Used parts and service this trip.

Carol

Oct 2, 2015

Excellent service and friendly staff........................................................................................................

Joe

Oct 2, 2015

Service was great. Kept me informed throughout my visit. Also like the service coupons that are sent periodically.

Brandon B

Oct 1, 2015

At first speaking by phone to the sales manager and reps was a complete disaster. However, I found myself near the dealership and decided to drop by. I asked for a sales rep and was directed to another building and another desk by a sales rep on a personal call. Not comes the good stuff...they assigned Brian to my request, and he went to work on it immediately. Long story short...two and half hours later, I walked out of the dealership with the car I wanted at the price I was willing to pay.

Glenn Hall

Oct 1, 2015

Oil change was done. Quick service. Kind and curtious staff. I will bring my vehicle there again.

Gregory

Oct 1, 2015

Went for my 60,000 mile service. Reasonable price and quick service.

OfcBean

Oct 1, 2015

Outstanding car buying experience and my sales person, Jack Schleiff was very professional and knowledgable. He is always available for any questions or concerns you may have throughout your car buying process! I will, HIGHLY, recommend my friends and family.

Lyn13

Oct 1, 2015

Even though I did not purchase my Subaru at the Paul Miller Dealership in Parsippany, I would highly recommend this dealership because of their excellent trade-in and extended warranty pricing , low documentation fee and excellent customer service with no pressure to buy! Unfortunately, the car that I finally decided on getting was not on the Paul Miller's Dealership lot. Although, after my car purchase, I purchased the Subaru Gold Plus Extended Car Warranty, at this dealership. Normally, I do not purchase car warranties. This time, I wanted that added peace of mind which also included Roadside Assistance, I visited and called many Subaru Dealers because this would be my first Subaru purchase. I truly had an Excellent Subaru Auto Shopping Experience, at this dealership, because of my Client Advisor, Carlos Arana. Carlos is a professional, polite , honest, respectful and a knowledgable Subaru Advisor. He took the time to answer all my questions and concerns and even set up an extended Crosstrek test drive for me. Again, thank you very much Carlos. I truly appreciated all your assistance which is why I wanted to take a minute to write this review. I will see you on my next car purchase!Best wishes for many future sales! God Bless!

OJ

Sep 30, 2015

Thanks, great services, great people, great time!!!

Grig L

Sep 29, 2015

My Forester is less then 1 year old; and one seat in it has has a defect - it is coming apart at a seam. I have been bringing the Forester to Paul Miller Subaru for every service, and assumed that since the car is still on warranty, I would have no problems having it fixed.Rob, the service representative, seemed nice and friendly. Asked me about the car, the weather, and if I have a dog. After taking a look at the car he said he had to talk to the "warranty manager". The "warranty manager" (never told me his name) says that because I have a dog it is not normal tear and wear and will not be covered by warranty! It did not matter that I explained to him that the dog only been in the car a few times and every time he rides in a crate in the back. Moreover, it is clearly not a scratch or damage to the seat from usage but a defect in the seam. Apparently at Paul Miller Subaru service department believes that having a pet voids your warranty! I was considering buying a second car from them to replace our old Honda, but now will look elsewhere.

J. Dolan

Sep 24, 2015

Great facility and staff. Express service works very well. Had oil change, tire rotation, and cabin air filter changed in 45 minutes - in and out. Like the diagnostic check up that is done to check key areas and alert drivers to any potential issues. I didn't know I needed a new cabin air filter. Didn't even know I had one. But boy was the one I had dirty. Thanks Subaru. Love u.

The Forester Subaru is my favorite Subaru.

Sep 22, 2015

They have this new thing going on called Subaru Express. You bring your car in for an oil change and maybe tire rotation and you are out in 30 minutes. It is great. No more sitting around waiting around especially when you are in a hurry. And who isn't these days! They are a pleasant group up there and while I could probably get the same work done for a lot cheaper, well, I always leave with the feeling that my car has been well taken care of by their service department. They are very detail oriented.

Scott

Sep 21, 2015

The Dealership was close and offered a very competitive price.

MJM

Sep 20, 2015

The service team goes,out of their way to give outstanding service. The express oil change was very fast.Vanessa is always helpful to me.

Ryan

Sep 18, 2015

Really wonderful experience throughout the whole car buying process, as well as the first oil change service.

Oil drinking Impreza

Sep 17, 2015

Purchased 2014 Impreza sport wagon manual transmission with in 2000 miles started burning oil. Brought it back for the famous oil consumption test and sure enough it burns oil. Problem still not fixed. Make sure you read the fine print if you are a do it your self. I never thought oil changes were so complex. NOT I guess it's subarus way of avoiding a needed recall on all the boxer engines. Never again. I can't wait till this oil drinking pig is gone.

Happy Legacy owner

Sep 11, 2015

This is not the dealer I purchased from, but it's the dealer closest to my current work location so it is now most convenient for maintenance & service. They were able to accommodate me with a loaner car which is best for my schedule so I look forward to using this dealer for future appointments as well.

Disappointed

Sep 10, 2015

Purchased new 2014 Impreza sport wagon with manual. Has burned oil from first 2000 miles.Brought it back for the famous oil consumption test. Yes it is burning oil the head mechanic said. Still no repair has been made. If you want to add oil every 800 miles buy one. I will never purchase Subaru again and stay clear of anything with Paul Miller on it.

Gersonides

Sep 10, 2015

As promised, I was in and out in about an hour for my service on my Legacy. Thanks!

Jeffrey Singer

Sep 10, 2015

Mr. Bednarz ensured that my 2008 Legacy GT with 193,000 was repaired to the highest industry standards but as importantly to me, remembered my specific situation and made sure the car was delivered on time with a personalized touch that makes me a repeat customer. Thank you (Jerry) and Mr. Bednarz!

Endre Krajcsovics

Sep 9, 2015

I was very pleased with the quality of the repair, however, the "express service" is far from expectation. The car wash is a very nice service and much appreciated.

M.Meila

Sep 9, 2015

Friendly people who go out of their way to make sure everything goes right. The quality of the repairs is also top notch.

Michael D.

Sep 6, 2015

Express Service is a great deal. No appointment needed. In and out quickly. I like this place.

Jamie Laks

Sep 5, 2015

The service was quick and simple. A technician did put my car through the wash even though I said not to, but I had nothing to do that day and I'm not going to complain about getting a free car wash.

Orlando Rivera

Sep 3, 2015

Good Service, Very Professional Sales Person.Fast, frendly and good service.I will recomend it

Carole Vroegindewey

Sep 2, 2015

Excellent service. I made an appointment online and was promptly taken. I was told it would take about a half hour to change my oil, rotate tires and have the car washed.

Isabell Koernig

Sep 2, 2015

Everyone with whom I dealt in the Service Dept., were pleasant and knowledgeable - explained all items before proceeding. I brought vehicle in for a scheduled servicing visit.

Mark Hand

Aug 31, 2015

BE WARNED! On Monday, I test drove used car, had credit ran, and was approved. However, the salesperson (Jack) and manager (Brian) would not let me take car to my local mechanic without a salesperson. The catch was there was never a sales person available all week to go with me to the mechanic. Finally went there on Saturday and they told me not to worry a salesperson would take the car on Monday. I called on Monday and they told me the car was sold. Mark Hand

bob houlihan

Aug 30, 2015

All promises fullfilled in a timely manner. Knowledgeable Staff great product

MES

Aug 30, 2015

My sales person, Miguel Cely was tremendous help when I placed a phone call to Paul Miller Subaru looking for the car I wanted. The process of buying a 2015 Crosstrek was pleasant with no pressured at all. Over all, great buying experience!Thank you,MES

Joe Maraziti

Aug 28, 2015

This was my first service and i was very impressed with the level of attention and friendliness of all the staff i met. I was given personal instruction in how to operate the sophisticated equipment in my new legacy.Thanks for an efficient service experience.

Judith

Aug 28, 2015

So glad I found this dealership - they are the best

M Martin

Aug 28, 2015

Service manager Jerry is awesome! He is very professional, really cares and extremely knowledgeable!

Gaye McVeigh

Aug 18, 2015

Our Sales Consultant Randy Grote of Paul Miller Subaru was fantastic in every detail. He made the process simple and gave us a great detailed tour of the new features in our 2016 Forrester. We had ordered a 2015 but Randy was able to find a 2016 Forrester, which is a better car, better rear camera, radio and quieter ride. The car was shipped to Boston and we had our car in two weeks time.

June Rose Genberg

Aug 16, 2015

Very good service. There was very little wait for my oil change.

Komodo693

Aug 14, 2015

Purchased car through the Costco buying program. The dealership is very nice and accommodating. Terrific price for the vehicle.

Rich R

Aug 14, 2015

Great customer service experience. Repairs and service completed on time as stated. Service area is very organized

WZ

Aug 11, 2015

We went to Paul Miller Subaru over the weekend to start our search for either a Subaru Crosstrek or Impreza 5 door. The dealership was very busy but the receptionist approached us quickly to get a salesperson for us and while we were waiting for him to finish with another customer, one of the service personnel came over and was answering our questions so that we wouldn't be just sitting waiting for an available sales rep. When we determined that we wanted to test drive a Crosstrek, they got us in a vehicle very quickly and it was a great drive. We then sat down with a sales representative (Miguel Cely) and discussed what we did and didn't want in our vehicle. He very quickly got us the available inventory and brought over our vehicle when we decided. It was really nice to not be pressured into a car that wasn't exactly what we wanted. The rep and his management team were able to give us a good price and the buying experience was one of the best car purchase experiences that we've ever had. The financing was also completed very quickly without heavy pressure for add-ons. We told the finance manager what we wanted and he delivered (no pun intended).

Manny E

Aug 7, 2015

When have everything ready to pick up the car buyer the salesperson told me the car sold to another person .

PM SUBARU SUCKS!

Aug 7, 2015

WORST EXPERIENCE AT A CAR DEALER! I drove several hours to this dealer and called them BEFORE I left our home and verified the vehicle was still for sale. The said that another buyer bought out from under us once we arrived at the dealership! Very unprofessional and I would NEVER recommend or do business with this dealership again!

Joan

Aug 4, 2015

Buying a car at Paul Miller Subaru was the most pleasant experience I've ever encountered in purchasing a new vehicle.

NJ Dad

Aug 4, 2015

Got great price. If one complaint the amount of time to get the vehicle in stock but that is just nitpicking. Dealer went over how the car works and blue toothed phone and added extra washer fluid.

Chazoo

Aug 2, 2015

This is a quality oriented dealership that consistently delivers top notch service. The service department is staffed with extremely knowledgeable and courteous representatives behind the desk, and experienced and very qualified mechanics in the shop. The Service Manager takes a personal interest in his customers and often is at the desk to interface with customers first hand. Their sales prices are competitive and they charge a fair (Not Inflated) price for service, often running specials to give their customers opportunities to upgrade their vehicle or obtain a special deal on service, adding to the value of a Paul Miller experience.We highly recommend this dealership for sales and service!

Eric Hokenberg

Aug 1, 2015

Buying a Forester at Paul Miller was a distinct pleasure, rather than the normal pain in the neck experienced in previous transactions. Dealt with Michael Geller, Ron Sheffield and Jeff Petrizzo. They were far more about satisfying our preferences and budgetary targets than just selling an automobile.In terms of establishing a relationship rather than just completing a transaction, they've got it right

Ellen R. Thomas

Jul 30, 2015

The service team at Paul Miller Subaru is perhaps the best service team I have ever experienced. Jerry is a strong leader and has formed a truly formidable, capable, committed, knowledgeable, and supportive team. I have known Vanessa for almost a decade and she has consistently given me the kind of service that Subaru should recognize, laud, and truly appreciate. She is an excellent ambassador for Subaru and brings many gifts to the talented team that Jerry has assembled. Robert, Allison, and now Chrissy complete this remarkable service team. Never, in all my years of owning a car, have I encountered a stronger team!

Terri

Jul 30, 2015

The whole process was simple...they exceeded all of my expectations! Jack was prepared, knowledgeable and friendly.

Fred Infante

Jul 29, 2015

Pleasant seamless experience! Salesperson Sharon Coppola was very nice, straight forward and honest and her assistant Jim was equally so - very competent and knowledgable. Strongly recommend meeting them. Like most businesses, a dealership is only as good as the people they employ - Hats off to Paul Miller!

Paull

Jul 29, 2015

Great service, staff and nice facility. Will service both my Subaru here from now on.

Reddingtons

Jul 29, 2015

Good deal on a great car! Thanks to Costco discount. We expect to keep it until the bitter end.

CCC

Jul 27, 2015

This was my first time buying a new vehicle (2015 Subaru Forester) from a car dealership and I had a very good experience. Everyone was very friendly and helpful, and my sales associate Ryan Murphy was very knowledgeable, responsive, and easy to work with. Highly recommended if you're looking for a Subaru in North Jersey.

Tammy

Jul 26, 2015

Miguel was perfect..not pushy and easy to deal with

Pauline

Jul 23, 2015

Fast and easy service plus a car wash! What could be better? I didn't even have to make an appointment. When I was in the neighborhood I just stopped in. Everyone was courteous and friendly. I wanted my car serviced before I left on my summer trip. Everything was explained to me thoroughly before it was done. I just sat back in the waiting room and had the time to read my new book. Before I knew it the work was done and my car was sparkling clean.

Norman patz

Jul 21, 2015

Very professional except for not getting a callback about a follow up concern , a minor noise that disappeared,which was not returned.

Charles Pumilia

Jul 18, 2015

Vanessa's customer service, as always, was stellar. She is knowledgable, friendly and accomodating.

John Hein

Jul 18, 2015

First service experience went extremely well. Will continue to have this vehicle serviced by Paul Miller.

Carlos

Jul 10, 2015

Knowledgeable staff. Robert, Vanessa, and Allison at the service desk are the best and trustworthy. If you're looking for honest people and no games when it comes to your car, go to Paul Miller Subaru!

Anonymous

Jul 6, 2015

I worked with Sam Kaiser and bought a Subaru Outback that had just arrived for a customer who had canceled his/her order. Service was great, helpful, informative. And the car is great!

Alicia lolatte

Jul 2, 2015

Everyone at this service center was very helpful and kind. Got my car updated and it was God as new! They even gave it a bath!

Joan K

Jul 2, 2015

I have had my car serviced at the dealership since I purchased my car 5 years ago. I have always been satisfied with the service performed on my vehicle.

James Teter

Jun 26, 2015

This was the best experience I ever had buying a car. No tricks or gimmicks. Just honesty and professionalism.

Kathy Borecki

Jun 26, 2015

Needed a new headlight for my Subaru. Even though I had not purchased my car at Paul Miller, and did not have an appointment scheduled, the service department was pleasant, professional, courteous, and fast, replacing the light in a very short time.

Monte Coleman

Jun 25, 2015

I have bought 4 cars from Paul Miller Audi my move to Paul Miller Subaru was a complete pleasure the best car experience I have ever had. I rate the entire thing 10 stars. Very very happy customer.

Virginia

Jun 25, 2015

It was good. They were respectful and accommodating. I'm always pleased when there are coupons involved and they used all that I had which applied..

Frank

Jun 24, 2015

This is my 4th Subaru car in the past 16 years and love every one of them. Our first Subaru was purchased in 1999. We bought another Subaru in 2006. The last 2 Subaru cars were recent purchases as the 2 older cars went for a drive to California and stayed there while the other went north to Syracuse and is enjoying the all wheel experience.And the dealer, nothing bad to say about the experience or the sales person that helped us with the purchases. Friendly, honest and knows the product. We were set to buy a Subaru so it was an easy sell for him and the product speaks for itself.

Richard

Jun 24, 2015

Very satisfied with this dealership. Will recommend to family and friends.

Susan Kander

Jun 21, 2015

Jared was a wonderful sales person to work with. He answered all of my questions. If he did't know something, he was honest about it & tried to get the answer. I felt very comfortable with him.

Hermie

Jun 18, 2015

The service was prompt and right on time to the promised time.

Lauren

Jun 18, 2015

I haven't received customer service like this in a long time! I was having an issue with my bluetooth and when I first brought it in I actually took a ride around with one of the employees until we figured out there was no way to fix it. He ordered me a new stereo as soon as we got back and it was in within a few days. Seems to be working so far so good! My car was even washed--outside AND the inside front mats! I've talked to several of the guys that work there and they are so nice. Would definitely recommend this dealership.

Sherron Rowe-Hohn

Jun 16, 2015

Sharon Cappoli and the rest of the sales staffs were professional, courteous and friendly from beginning to end. They made the process easy and stressed free. It was an absolute pleasure working with them.

Maryjo

Jun 14, 2015

My buying experience was great. Jack was extremely knowledgable about the Subaru Forester and was extremely professional and personable.Wonderful buying experience. Thank you!

Sara Wilde

Jun 12, 2015

The service staff members were courteous and helpful. We were given prompt service after an explanation and price quote.

Yana Svyatskaya

Jun 12, 2015

Great customer service, friendly and helpful staff.

Mary M.

Jun 11, 2015

They always provide excellent service. All the people are very friendly and helpful. They accommodate my schedule. They check with me before doing any repairs. I recently needed new tires and the service person discussed the pro and cons of different tires so I could make a good choice. I appreciated him taking the time with me.

Leanora Kirby

Jun 9, 2015

Paul Miller staff are excellent. Ingram Lewis made us feel comfortable in our lease and help us make a informed decision. The whole team was friendly and professional it truly made the experience painless. I can only imagine the service department will be equal in their task. We left feelinghappy and safe in our decision and look forward to leasing another car soon.

----

Jun 8, 2015

My car had a serious part failure that needed immediate attention. Venessa and the customer service team arranged to get a loaner for me during the extended repairs very quickly. When I had questions about the repairs they again reacted very quickly and went over my questions with me and all was resolved to my satisfaction. A very good team at the front desk and in the shop.

Debbie

Jun 8, 2015

I was looking to purchase another Subaru Outback. I had a 2010 and wanted a 2015. My sales rep, Ryan, is excellent. I had purchased a used Subaru Impreza 2 years ago for my son from Ryan. He helped me order my 2015 Outback, and was I was very satisfied with how he, the General Manager, and the Finance person dealt with me. I have always used Paul Miller service for my vehicles, and they are great to deall with as well. An overall A+ for anyone interested in the Subaru product!

MARK

Jun 6, 2015

Great Experience very knowledgeable about the cars . go there to buy a car SEE JACK IN SALES !!

Carole

Jun 5, 2015

Jared is a very friendly sales rep. Price was good and they didn't try to push all the "extras" on you.

cpesce

Jun 5, 2015

Perfect facility helpful employees close to home. This survey takes too long. No need to write.this.

MJM

Jun 3, 2015

Vanessa, in the service department, is always very helpful. She is very professional and makes recommendations for what needs to be done. She is a pleasure to work with. The tech team gets the work done in a timely fashion and washes my car when they are done.

Adriano

Jun 2, 2015

Ryan Murphy, the sales person we worked with was amazing.

Bob Colucco

May 28, 2015

always get great service whenever we bring one of the cars in. We have purchased three Subaru's from this dealer and are highly satisfied with the dealership and its employees. The place is always clean and the staff always helpful. They never try to sell you something you don't need.

Harry Keyishian

May 27, 2015

I needed two tires replaced on Saturday of Memorial Day weekend, which required two trips to the dealership (with a neighbor's help). The work was done efficiently and well and I was back on the road by the end of the day. I had also called a dealership closer to my home, but they did not get back to me until late afternoon. The price of the tires was somewhat higher than a price I had been quoted elsewhere, but I was satisfied that the work was done in a timely manner.

Mark

May 27, 2015

Very pleased with the quality of service I received during the entire purchasing process.

Michael Devito

May 27, 2015

Very helpful, pleasant staff. Not a long wait either. Excellent service.

Tammy Hopler

May 15, 2015

I had a great experience buying my car everyone was nice and extremely helpful.

plucente330

May 9, 2015

I'm very upset with Paul miller subaru 2nd time ever bringing my 2011 still limited into the shop they let a man drive my car, he didn't know how to drive stick, burned my clutch all the way around the building and also doesn't even shift outta first gear! I brought my car back beca use you can hear 2 knocks in the clutch and the guy said he didn't" feel anything" after it happened no one came and helped me even when one of the workers smelt the burnt clutch and saw me really upset he never even asked if he could help me! I'm very upset with Paul miller subaru and don't think I would ever go here again! I know a lot of ppl that won't go there now after I've told them this! I really hope I don't have to buy a new clutch

David Melvin

May 7, 2015

The car died while driving and had to be towed in on a Saturday. The staff was understanding and helpful, and provide a loaner vehicle. While the part had to be ordered, the repair was completed a day sooner than promised, and the car was returned washed and looking great for a nearly 14-year-old car

Helen

May 7, 2015

Exceptional customer service. Friendly, thorough and flexible. I will always take me car to be serviced at this dealership .

xxxxxxxxxx

May 6, 2015

excellent sales service experience with Sharon Coppola

Maria

May 4, 2015

Best car buying experience ever! I used the COSTCO AUTO PROGRAM and got great help from Ryan Murphy.

Richard Pena

May 2, 2015

We came back to Paul Miller Subaru because of Sharon our salesperson. We bought our 2013 Outback from her and were so happy with the level and quality of service she provided that we did not even consider going Anwhere or to anyone else.

Chuck

May 1, 2015

Great experience, I will go back again. The staff was friendly and the service was done quickly.

Angela

Apr 30, 2015

Great service. I did an oil change and they have complimentary car wash which was a pleasant surprise. I called them at the last minute, and they were able to squeeze me into their work schedule.

Robin

Apr 29, 2015

Over all very satisfied with my service. Friendly and approachable staff.

Debbie

Apr 28, 2015

I was there to get my car serviced. I was out of there in less the time they had promised. The people at the service desk were very nice.

Muriel Bowness

Apr 25, 2015

On line appointment process is great but why ask customer to list problems/ services needed when the entire process has to be repeated when checking in? A simple "check the service" from a list would be easier for the customer and still give service department some advance input about time/ materials needed to complete the job. A message box should show that the actual description of services needed would be finalized at time of registration. Customers would be better prepared to allow time for data entry and service desk personnel need to refine details on services needed would be smoother.

Charles

Apr 24, 2015

Excellent customer service and experience!!! Quality work and very congenial staff and comfortable waiting area.

Happy Customer

Apr 24, 2015

Made buying a new car a pleasant, stress free experience.

Cindy

Apr 22, 2015

Scheduled my appointment on line and was very easy.They had a new system, online scheduling so it took her awhile to check me in, but she was very professional. It was fine I understood Great job

Clara Barrio

Apr 18, 2015

Wonderful service. Everyone was very pleasant and very knowledgable and accommodating.

Dr Tapas K Sen

Apr 15, 2015

The person at the counter was very nice and efficient. I saw some new faces this time. Everyone was nice and smiling. So far the service seems to have been done right. By the way, I have been coming to this Subaru location for ABOUT 38 years!

Laura Zito-Dickovics

Apr 12, 2015

We had an excellent experience with Randy Grote. Extremely satisfied with my new Subaru.

Cal O'Herlihy

Apr 9, 2015

Randy Grote was very pleasant, helpful and informative. I would gladly recommend him to anyone looking for a car.

Jess

Apr 2, 2015

I was told it would take an hour and it did. No extra delays. Very nice service team.

Walter Cramp

Apr 2, 2015

Car runs great.I still need to figure out how to turn off dash display which continues to indicate my Forester still needs service.

Jaytyr13

Mar 27, 2015

Buying my first Subaru was absolutely wonderful. I couldn't have asked for better experience-especially after trying to make a deal with another Subaru dealership which I will not name here. (Ramsey) The Internet sales person Sharon was AWESOME! Very very nice and stayed late so I could take my car home that night!

David

Mar 26, 2015

From the moment we started browsing their inventory to the time we drove off the lot in our new Subaru, the entire team was friendly and helpful. No pressure at all. The sales team even kicked it up a notch to accommodate our unique situation. Super staff and I would have no hesitation to insist someone looking for a Subaru to visit their showroom.

iRun

Mar 17, 2015

I spent months looking up dealers and was extremely disappointed. That's when I found Paul Miller Subaru in Parsippany. Not only did I find the car I wanted, but I couldn't believe the personal experiences I received. Brian and Ryan worked with me to finance my car even with below average credit. Both of them along with the rest of the team there go out of their way to ensure that you leave with a smile on your face. All of the employees I worked with were extremely pleasant, transparent with their conversations and did not once make me feel like I was at a dealership. I think the most significant part of this adventure was standing behind their product. I had a check engine light the Monday after buying the car and they gave me a loaner and repaired the car themselves. I loved working with Brian the sales manager, Ryan the performance specialist, the service department and everywhere else. Please consider this dealership if you have the opportunity, they truly value their customers and will do what it takes to take your business. Do not look any further. This company truly is beyond words.

iRun

Mar 16, 2015

I spent months looking up dealers and was extremely disappointed. That's when I found Paul Miller Subaru in Parsippany. Not only did I find the car I wanted, but I couldn't believe the personal experiences I received. Brian and Ryan worked with me to finance my car even with below average credit. Both of them along with the rest of the team there go out of their way to ensure that you leave with a smile on your face. All of the employees I worked with were extremely pleasant, transparent with their conversations and did not once make me feel like I was at a dealership. I think the most significant part of this adventure was standing behind their product. I had a check engine light the Monday after buying the car and they gave me a loaner and repaired the car themselves. I loved working with Brian the sales manager, Ryan the performance specialist, the service department and everywhere else. Please consider this dealership if you have the opportunity, they truly value their customers and will do what it takes to take your business. Do not look any further. This company truly is beyond words.

Marco. L

Mar 11, 2015

Bought 2015 wrx and 2015 Impreza! Great team and great product! Go see John at paul miller subaru. RT 46.

Susan Moreno

Mar 5, 2015

Good experience. Salesman very knowledgeable and very helpful. Jack is very personable. Great salesman.

O'Brien

Feb 5, 2015

Jeff P. did a great job helping us pic out our Subaru. I would highly recommend your dealership.

bob

Feb 4, 2015

Pleasant experience dealing with Mike. Things went very smooth.

Bonnie

Feb 4, 2015

Jack Schleiff was the best! and the whole team turned around a transaction for me from start to finish on a brand new car in less than four hours! nice job, everyone!

Joe Russo

Feb 4, 2015

Client Advisor John Vorst came as a recommendation from a friend and he lived up to the hype. He really walked us through the process with ease and was a total pro. We are extremely satisfied so far with the Subaru Crosstrek XV and look forward to seeing what else Paul Miller has to offer us.

Ed A

Jan 30, 2015

We bought our last Subaru at the same location, however, it was not Paul Miller at the time and our experience was like night and day. The whole experience was a breeze start to finish. Through our salesman John we found the most vehicle for the budget we had to work with. John really treated us well and earned a friend for life. I never dealt with a Paul Miller dealership before but will continue as they set the bar higher than I believed it could be. Thank you Ron, John and Paul Miller.

Darby

Jan 30, 2015

We needed a new car after my Forester was totaled. After spending 3 hours (unsuccessfully) at another Subaru dealership, my husband saw an add for a pre-owned Forester at Paul Miller Subaru. We made an appointment with Ryan Murphy. What a difference from other dealerships we have visited. The place is very clean, everyone is pleasant and respectful. Every step of our experience with Ryan and this dealership was positive and professional. Ryan was very knowledgeable and made buying a car a pleasant, easy experience. We would recommend Paul Miller Subaru and Ryan Murphy to our friends.

John and Merlene Hein

Jan 17, 2015

John Vorst was very helpful and professional in helping us with the purchase of our new Forestor vehicle. We look forward to doing business with your dealership in the future.

Derrick

Jan 15, 2015

Went in to buy an Outback and walked out if almost new Tribeca. Great buying experience!

New Forester Owner

Jan 15, 2015

When needs in my family changed, I decided to switch from a sedan convertible to a small pre-owned SUV. I was delighted with my experience at Paul Miller Subaru and in particular, with our sales representative Ryan Murphy. My husband and I found Ryan to be knowledgeable and professional as he patiently walked us through the options available to us. We are very happy with our purchase of a Forester and with the purchase experience. Everyone in the dealership was friendly and went out of their way to ensure our needs were met. I would definitely recommend Ryan Murphy and Paul Miller Subaru to my friends, colleagues and family.

Jennifer

Jan 10, 2015

I visited Audi, Volvo and another Subaru dealership before going to Paul Miller Subaru, where I bought my 2015 Legacy. All staff were friendly & helpful. I felt comfortable at Paul Miller, unlike other places where I felt pressured by sales staff. My salesman, John Vorst was excellent. He helped me custom order my Legacy, which took 9 weeks to come in (it was estimated to take 6-12 weeks). John kept me updated throughout the 9 weeks. I also worked with the sales manager, Ron, and the finance department, who were equally helpful. I could not be happier with the buying process and my car!

Ryan

Jan 7, 2015

The staff super friendly and helpful, especially Shannon. She even helped me on her day off to let me know if a vehicle was still available. Got a killer deal on an 05 honda pilot that was 4k under KBB value. The only issue was we drove 4 hours up to buy the vehicle with a loan check from my bank in hand thinking we would be able to drive it off the lot that day, but was not the case. They have a weird policy that you have wait ten days for the check to clear. I can understand this if it was a personal check, but this was a check made out to them directly from my bank (Navy Federal credit union) to them. They said that it is a draft check and because of that they can't release to vehicle in till the funds are completely transferred. This blew my mind, because I have done at least a dozen auto loans with navy federal and buying at a dealership. This is the first time I ever went to a dealership gave them the check from NFCU and was told I can't have it yet. You can imagine how mad I was to hear that after a four hour drive there. Now to be fair they did say to make sure its a cashiers check for same day, but no bank gives cashier checks as auto loan checks, because then it would be a personal loan. Plus as mentioned before I never had a problem before taking it home with same day with NFCU checks, so I disregarded thinking there was a misunderstanding on how I was paying. Nope, you really do need to wait 10 days if you pay via draft check, even if its directly written from the bank. So guess who gets to go drive another 8 hour round trip in ten days! The only thing that keeps them from getting lower then 3 stars is the fact that they were very nice, the price was a amazing, and when it comes done to it wasn't their fault I had to drive 4 hours to get their. The loss of two stars is over a dumb policy that just seems crazy in 2015. Most checks these days are instant. Anyways felt the it necsarry to spread the word to spare some the same head ache. As an update, my bank gave me confirmation that Paul miller Subaru excepted the funds and became available to them, yet they are still making me wait the 10 days. Just crazy, they got my money and my car like some sort of bad hostage exchange! P.S. If you are paying with cash, credit card, or money order I recommend because they do have some good deals. If your are paying with a loan from your bank look else where.

Carol Gaciala

Jan 5, 2015

So far very happy with my Subaru Forester . I would also highly recommend John Vorst. He is very proficient,and helped me to choose the right Subaru to buy . Over all there wasn't anything I disliked about the experience.

Paul Miller Subaru

Dec 20, 2014

Jack Schleiff was a very thorough and pleasant sales associate. He was very knowledgeable and patient. A pleasure to work with and learn all I need to for my new car.

Jeff

Dec 19, 2014

Bought a used car here. Had issues driving it home. Brought it back within two days for service to look at. They admitted that the car needed new shocks to rectify the handling issue but refused to fix. If you are looking for a used car, look somewhere else.

alphonso evans

Dec 2, 2014

I could not the find dealership that had the Impresario 2014 model. I went to four dealers who said they had the car but when got to the deajership there wasn't a car sight. They would try to sell me different car. That is why I tried. a subaru dealership, I could not find this car at other dealerships.

Steven Goldberg

Nov 28, 2014

Outstanding service, communication. No pressure, just an outstanding car buying experience.

Sophie Dyer

Nov 23, 2014

Paul Miller Subaru made our shopping experience very pleasant. The dealer was very knowledgeable. He was able to listen to our needs and present us with various options. We purchased a vehicle and are very happy with it.

Gersonides

Nov 23, 2014

Went looking for an AWD car after last winter. Had a variety of unpleasant experiences at several Acura and Nissan dealerships. Met Randy Grote at 'Paul Miller Subaru', a real gentleman, and we test-drove several Subaru models and I decided on the Legacy 3.6. The car is so popular that we had to order it from the manufacturer, and Randy kept me updated each week.Randy was great to work with, I got a very fair offer on my trade-in, and the new car itself is fantastic. Couldn't be more pleased with the entire experience. Looking forward to calling Randy next year when my son turns 17.

Fishinginasubaru

Nov 17, 2014

I purchased both of my Subaru Outbacks through Paul Miller Subaru. I had such a trustworthy experience that of course I tried to work again with the same representative, Sharon Coppola, and had uniformly great experience. She will tell you exactly what you will get and communicates clearly in writing. She holds to her word and there were no "games". I purchased vehicles at the beginning of the season, when the vehicles were Nationally in short supply. In both instances, the finance terms on the final day of purchase even improved from what was actually quoted when I ordered the vehicles. Their service department has nice amenities and great customer service. Despite not selling $100,000 cars, they make you feel like you are being supported as if you did. It seems like the extended warranties will therefore be a great value.

Bob

Nov 6, 2014

I was looking for a subaru imperza i met with Sharon Coppola she help me find the car i was lookingfor.

Kevin Johns

Oct 24, 2014

We couldn't be more pleased with the service provided by Randy Grote. Randy was attentive to our needs, had great knowledge of the product he was selling, was courteous throughout the entire process and helped to expedite our purchase.

cvet72

Oct 21, 2014

I needed a vehicle quickly for my family to use as the car they were driving finally died. While online looking at dealers in the area saw a vehicle in my price range at Paul Miller Subaru. Upon calling them was put in touch with sales rep Ryan Murphy who was able to put a package together for me in a very professional manner within a very short turn around time. The staff was very pleasant from the receptionist upon entering (I think her name was Cristen) to the general manager (Mr Ron Sheffield) along with my sales rep Ryan were all outstanding and thorough in their ability to accomodate my specific needs. Would definitely do businee here again. cvet72

Ryan Hamill

Oct 17, 2014

This was the best car buying experience my wife and I have ever had. Jack is a tremendous salesmen and a terrific person. He demonstrated a command of the Subaru catalogue and has a geniune passion Subarus. He made buying this car a very friendly and pleasant experience.

bpowers44

Oct 16, 2014

I searched for several months for a specific model used car, and located what I was looking for at Paul Miller Subaru. Sharon Coppola responded quickly to my request and provided the information I needed. She followed up promptly to questions, and we mad arrangements for an appointment. I was a little nervous to drive 1.5 hours, wife and three kids in tow, from our house in CT, but I was not disappointed. Sharon Coppola was friendly and treated me fairly, and she also kept tabs on me throughout the process even though she was incredibly busy. I would certainly buy from her and Paul Miller again!

stacey.russo.16

Oct 16, 2014

Randy was so nice and helpful- I was very stressed about the whole car buying situation (as I've only done it once in my life and was buying used for the first time to replace a car someone else totaled when parked). He was calm, answered all of my questions, gave me time to think, and really tried to make me feel happy and comfortable in my decision. In the end I bought the same model with less mileage from a different auto dealership, but I wish I could have given my business to Paul Miller Suburu. Next time I am looking to purchase a new car I would like it to be a Suburu, and I will definitely come here.

larry

Oct 11, 2014

Seems that they advertise a GOOD deal only to find out that the car was sold. 3 weeks later the car is still advertise. Deceitful way on getting sales leads.

George F. Coppola

Oct 3, 2014

i have been purchasing Chrysler products since coming out of the service in 1967. One big reason is that my nephew is a part owner at Teterboro Chrysler. This is the first time i have moved my allegance from Chrysler to Sabaur. One big reason is that my daughter is the Internet Sales Manager. I have to tell you never have i enjoyed a car as much as i love my Legacy. I found everyone at Paul Miller in Parsippany absolutely wonderful. In 2003 i retired as Corperate Director for Abbott Labs. I was responsible for Logistic ad Material Management. Part of my responsibility was Customer Service of which i found could make or break you if the come in contact with the wrong person. I can tell you for a fact that evereyone at Paul Miller was great. My daughter Sharon Coppola wanted my wife and i to once an for all get the best with all the bells and whistes and by goodness she did it, It did not hurt this morning when on Goodmorning America the visited the car show in NY where they announced the best cars for 2015 and guess which car was #1, Sabaru 2015 Legacy which is what i have.My sincere thanks to everyone at Paul Miller in Parsippany for a great car buying experience.George and Phyllis Coppola!

Harry

Oct 1, 2014

This is our second Subaru from Paul Miller. The G.M., Ron, is extraordinary and pleasure with which to deal. He is not high pressure and does not play games. The entire staff is also commendable. On the first day my wife took her Forester to work someone put a huge scratch on the door. She called Ron and he told her to come down right away. He made sure the detail crew would stay and wait for her. They buffed out the scratch perfectly. We love the car and the dealership.

drater99

Oct 1, 2014

After deciding upon the exact model and accessories we wanted in a 2015 Forester, I contacted more than half a dozen dealerships simply to get their best competitive price quote. Sharon Coppola, Paul Miller's internet sales manager, was by far the best. She worked late nights to provide a fast turn around on the quote, provided the full list of additional fees necessary to determine the 'out the door' price, and never played any old fashioned salesperson games. Straight up and honest in all of our dealings. The Paul Miller price quote was the least expensive of any NJ dealership, beating some by almost $1500!

Anonymous

Sep 21, 2014

This is the 2nd car purchased from this dealer and sales rep within one year. Purchase, including trade-in, was made easy by Nelson and Ron. Everything was done in one day.

rubydog

Sep 21, 2014

After a horrible experience at Morristown Subaru, I went to Paul Miller and had the opposite experience. I got an excellent deal without any games and the salesman, Nelson, was a pleasure to deal with. I highly recommend this dealer.

Denise Gomez

Sep 17, 2014

this is my second purchase from this dealer. both times Ryan Murphy helped and i was completely satisfied with how quickly he processed everything.

Tenor sax Man

Sep 16, 2014

I went in for an oil change .this guy Wayne says "ok We'll start with That" I could tell from his tone that I was in for a problem...Ten minutes in ,he comes out with a laundry list of things I need..Brakes,Air Filter,Cabin Filter,Belts and and the the Topper--a Broken Strut..I say "wow,is anything on this 1700+ bill covered by my extended warrenty . He says no,so not having that cash on hand I opt for just the oil change. I go home and cancel my trip to Massachussetts cause I didnt feel safe taking my grandkids in my car. I research and find out that in fact the struts are covered. So I make an appointmeny For Friday,I get a loaner expecting the car to be ready ,NOT , Wasnt done till the following Tuesday. I go get my car Wayne says how was your trip....I say I didnt go because I couldnt afford to get my strut fixed Because "someone" told me it wasnt covered, No apology or anything, so i say to him,"when I screw up I apologize", so he begrudgingly apologizes....I would think that people who work for you would know what is covered and what is not..... I am done with Paul Miller Subaru and probably all Subaru Products.I am not happy,you guys are just like every other dealership,your job is to separate me from my money

Gary

Sep 6, 2014

Nothing but positive to say about the dealership and our salesperson, Ryan Murphy. After a disappointing experience at a Suburu dealership much closer to home, we visited Paul Miller. Ryan took us through the purchase of a new Impreza smoothly and pleasantly. He was informative, relaxed, professional and patient as we made several trips to the dealership and took many test rides of the Impreza and a CrossTrek before deciding on the Impreza. Highly recommend Paul Miller Suburu and Ryan.

Jay Vreeland

Sep 4, 2014

Very satisfiedThis is an simple questionaire.I tried my best!

Jorge Rodriguez

Aug 30, 2014

Great experience overall. The salesman (Nelson Fonticoba) was very professional and he went out of his way to help my son with the car. He ensured a smooth transition to stick shift with several lessons. This guy is golden!!

Judith

Aug 28, 2014

Shopping for my first used car was an ordeal until I found Paul Miller. I would recommend their Subaru dealership to anyone. I couldn't have asked for better attention.

Forester Driver

Aug 27, 2014

Sharon was great to work with. She was honest and straightforward. Rick was also helpful and polite. This was the best car buying experience I have ever had. I have already recommended Sharon and the dealership to my friends looking for a car.

Elizabeth Buggeln

Aug 26, 2014

I was very satisfy with my experience of purchasing my new car. Randy Grote was very professional, friendly and courteous. He made purchasing my car very easy. I got the car that I wanted very quickly and I could not be more happy.

JKAlfa

Aug 23, 2014

After shopping around extensively both last summer and just this week, we went to Paul Miller Subaru and with the help of Ryan Murphy, bought three Subarus in two years. We think that Subaru offers excellent value, particulary with the Certified PreOwned Program, to begin with and through Ryan and the Paul Miller team we are very happy with the pricing they offered on the cars we purchased! Compared with other dealers, Paul Miller consistently had lower mileage preowned cars available. Ryan made the whole process easy and was very efficient in the use of our time.....he and his sales manager, Jeremy, stayed late after hours this week to process the deal. I am happy to recommend Paul Miller and Ryan in particular.

Isabell Koernig

Aug 15, 2014

My experience was very good - I'm relatively inexperienced in car buying, (always left to my husband) - and am an established "senior". I was treated courteously and made to feel comfortable in returning with any questions about my Subaru - Thank you

Claire MacBride

Aug 14, 2014

I was extremely pleased with my recent experience purchasing my new car at Paul Miller Subaru. All staff that I had contact with were very helpful and polite. Ryan Murphy was my sales person and he was extremely helpful in meeting my requirements in the auto I chose and my budget. I left with a new car and a smile on my face.

Ken Levitt

Aug 12, 2014

The Internet salesperson Sharon quoted me an out the door price that was great!The Finance person was quick and efficient. Jim, the delivery person showed me howeverything worked. I paid the price I was quoted. No nonsense!Subaru Vehicles are the best for the money. Great Value!

Bill

Aug 8, 2014

Due to a recent accident, we were looking for a specific model Subaru. We arrived at Paul Miller at about 2:30. We were told about three cars which had been courtesy cars and were being turned over as well as two brand new 2014 Outbacks. Ryan was out for lunch, and we wanted to deal with him as he had been responsible for our daughter buying a new car from this particular dealership. While we could have been asked to wait for his return, we were assured we could work with him, but at the same time we were helped by the sales manager to look at the cars available and took one for a test drive. Upon Ryan's return, he quickly worked up a comparison of one of the courtesy cars and a new one. We selected the new one and asked when we could take possession. Ryan asked if we would like to drive it home that afternoon. The paper work was initiated immediately, a 0% loan, insurance switch, registration, as well as all the other necessary forms, and the car was prepared by the team in the shop. Long story short, at about 5:30 I was headed home in my new Outback.

I love my Subaru

Aug 6, 2014

I am extremely happy with my Subaru Forester. I have nothing but excellent things to say about Paul Miller Subaru and I am in love with the Forester in particular. The sales staff is friendly and very accommodating. Ryan Murphy is an outstanding sales person because he is friendly and also very smart about the brand. He is always willing to do whatever he can to make the process of buying a car go as smoothly as possible. I will no doubt keep coming back as I have done since 2000.

Author

Jul 31, 2014

Ingram was very attentive and showed us all the details of the cars. He took us on three test drives in three models before we chose which car.

John

Jul 20, 2014

Purchased 2015 Forester. All contacts with Paul Miller Subaru were friendly; gave a good price; no hassles with any aspect of the process.

Anthony C

Jul 8, 2014

After bad experience with a local dealer we found Paul Miller staff to be excellent. Sam (our salesman) was attentive, well versed in teh product , and did everything in his power to make up fo rteh bad experience we had at another Subaru dealer. We will be going back for service, and for our next wehicle.

jackiemessinger

Jun 26, 2014

Service tech was exceptionally responsive to my concerns. Repairs that were needed were thoroughly explained and costs provided. Repairs were made relatively quickly while I waited. The waiting area was comfortable, with a large-screen TV, reading materials, beverages and bagels provided. A very pleasant environment. Car is running like new again! They also gave me a complimentary car wash,

LegacyGT08

Jun 26, 2014

I am alway treated there with great respect. They explained what was needed and why. The price was fine and car delivered on time in tip top shape.

Nan H. Mutnick

Jun 25, 2014

This is my 3rd Subaru, 2 bought from the former owner of the dealership. Paul Miller is very nice to work with and I highly recommend them. I did shop other dealers too but there was no comparison. They had to bring in the color I wanted, but did so. The Sales Manager is very special. I have always serviced my cars there and have been very pleased. Friends tell me it cost more to service cars at a dealership, which may well be true, but I feel they know my car best. I needed to use their free loaner service twice which is actually what sold me on the Crosstrek!

MrD

Jun 23, 2014

Purchased my 5th Subaru since 1986 from 3 different dealers and I have to say that when I purchased my 2015 Forester from Paul Miller Subaru in Parsippany it was the best experience of all of them. Good inventory, no pressure, respects you as customer and an outstanding deal! They are truly professional would recommend to everyone.

moriart

Jun 12, 2014

I came in for an oil change for new Subaru Outback but I had a scratch on new Subaru. Wayne took a look at the damage explain what I could do to fix it and then set me up appointment for the following week to have the work done. Thanks

Pins

Jun 11, 2014

Excellent service! Ryan Murphy was an outstanding advisor! He showed us all the models available, explaining differences as we went along. He was patient and knowledgeable. When we decided on an Outback he covered every option in detail, helped us with insurance, even hooked up our Bluetooth!! Having purchased many cars in the past, this was the best experience anywhere! I would highly recommend Ryan Murphy and Paul Miller Subaru for your next auto purchase!!

angelee

Jun 11, 2014

I have always gone to dealers in person to purchase a car. After comparing various makes, we decided on a Forester. I decided to try the "internet" and requested a quote from Paul Miller (and a couple of others). The quote I received from Sharon Coppola was an excellent price; better than the others. Simply put, I met with Sharon and in one visit, after a couple of minor option selections, I purchased the car for the quoted price and was given an estimated delivery. Sharon kept me up to date on progress, the car came in a bit faster than expected and she made an appointment for us to pick up the car. Our experience with Sharon and the Paul Miller dealership in buying the car was excellent, professional, and went smoothly. We have some friends that also purchased a Forester from Paul Miller a while back and have commented about how satisfied they have been with their service group since their purchase, which also helped us with our decision. I clearly would recommend Paul Miller (and please note I am just a customer, and all the preceding is exactly what transpired).

JackieWO12

Jun 10, 2014

Buying a car can be as painful as a trip to the dentist, but NOT if you have Ryan Murphy to guide you! We were pleasantly surprised to find an extremely knowledgeable, very patient sales representative to guide us through our purchase. He showed us all the models of the Outback which were available, explaining the options on each vehicle. After selecting one for purchase, Ryan went over the car carefully explaining the options in detail. He gladly hooked up our phone, even practiced remote start with us! In short, I would highly recommend Ryan Murphy if you are thinking of purchasing/leasing a Subaru!

CrockettsFriar

Jun 6, 2014

Paul Miller is a reputable and familiar name for a reason. I started coming here after I bought a used Subaru from a private dealer which turned out to be a lemon, and Paul Miller has turned it into a good car. Their service is great and their customer service is fantastic.

Janet Coleman

Jun 2, 2014

My husband and I had a very easy experience just recently when leasing a Subaru cross trek for our son. The client advisor, Jack Schleiff, was enormously knowledgable of the entire Subaru product line. Not only was he able to answer all of our questions about the car in which we were interested, but he was a particularly effective salesman since he himself had a long history of owning Subaru automobiles and was able to impart his enthusiasm for these cars to us.

Janetruth

Jun 2, 2014

Greeted professionally, polite and courteous. They fixed my problem in good time and even gave the car a washing. How nice is that.I would't take my car anywhere else.

rydzaj5d

May 30, 2014

We had to buy a new car because our 1995 Legacy died. Naturally we wanted another long-lasting Subaru. The Impreza fit our budget and was cute. The test drive was sweet -- we didn't need a wagon, but the hatchback was a good idea. And with the Costco membership discount, we could afford to upgrade to a better package! Our salesman, Ryan Murphy, was so easy to work with-- not pushy or overbearing, like salespeople at other dealerships. We are very pleased.

Dawn Marie

May 29, 2014

Very professional, no pressure just the facts. Best experience I have had with car dealerz

miltonfig

May 22, 2014

In January 2014, my wife and I purchased our Jeep Liberty Limited from Paul Miller Subaru. Once we decided to purchase a second vehicle, we immediately visited their web page and came across a Hummer H3. We called Brian (used car sales manager) and visited the showroom the following day and met with Ron Sheffield and Mike Geller for a second time. Just as our first visit, they were professional and superb. We completed the deal without the anxiety we are accustomed to from other dealerships. As a consumer, I highly recommend this dealership. My only issue is that my wife now wants the H3 but I'm sure we will compromise.

coachdaveb

May 21, 2014

Service was excellent except for oil spill in engine compartment requiring return visit to get it cleaned up. I was treated very patiently with my Bluetooth problem.

ericandrei

May 20, 2014

My father and I had been in the market for a 2014 WRX for two months, searching for not only a good deal, but also for a particular color/trim (White or Ice Silver Base Sedan with as few accessories as possible). After exchanging emails and phone calls with roughly two dozen dealers from Maine all the way down to Virginia, we stumbled across Paul Miller Subaru selling the last new 2014 Ice Silver Base WRX Sedan with no accessories they had in their inventory. After inquiring about the e-price and exchanging a few emails and calls with Sharon, we agreed to an 'out the door price" and scheduled pickup for one week later. The transaction was perfect! A few emails were sent back and forth during the week to prepare the paperwork for the car before coming in to take delivery, and once arriving at the dealership, the purchase of the vehicle itself took minutes! Sharon also worked with us to transfer over existing registration/license plates to the new WRX since we were registering the car in New York. All our requests had been met as well, including not to wash the car prior to delivery, and including a copy of the window sticker with the car.Another nice gesture we had never seen at any other Subaru dealership before was the use of no-drill front license plate mounts. This is definitely something any other WRX/STI driver would appreciate, since drilling holes in the front bumper is generally frowned upon. For Paul Miller to install a $35 no-drill aluminum front plate adapter at no additional cost to keep the bumper from unnecessary holes and scratches shows the type of attention to detail the dealership has for it's entire business.In addition to having an efficient and smooth transaction, we have to commend Paul Miller and Sharon for being very courteous and professional throughout the entire process. Unlike the other dealers we had contacted, the Paul Miller staff exhibited no high-pressure tactics, price inflation, or attempt to sell us any unwanted accessories, warranty, or services. All in all, we had a great experience with no problems whatsoever. We will most definitely recommend Paul Miller Subaru or any of the Paul Miller Auto Group dealerships to anyone searching for a new vehicle!

danavag

May 14, 2014

My husband and I leased a 2015 Subaru Forester from Mr. Ingram Lewis. Mr Lewis was extremely helpful, professional and knowledgeable.Our whole experience was very pleasant.

joshtaz

May 6, 2014

This was the absolute worst car experience I've ever had, and I've bought 8 cars. I'm in Michigan and found this dealership through eBay. They just got in an 07 Acura RDX which was exactly what I was looking for. I called them, asked about the condition. They told me everything was great, the fluids were brought back to stock, the car looked and drove great, blah blah blah. My dad was in New Jersey right around this time, so he went to pick it up for me. While test driving it, a transmission error appeared on the nav. Big red flag... They looked at it and found that the car had no issues, so they said. To be safe, my dad convinced them to give me a 30 day tranny warranty. Hesitantly, they did.Once the car was in my possession, I brought it to my local Acura dealership, to make sure the transmission was okay. Lo and Behold, the transmission didn't need to be repaired, but it actually needed a replacement. We contacted them (Brian Gasokosky specifically) and told them the issue since we had the warranty on the car. He didn't believe us! Why would an Acura dealer lie?We then asked the Acura dealership for proof to send to this terrible Subaru dealership. We sent that over and still they wouldn't fix the car. What's the point of a warranty when they don't back it up? Finally, they offered to take the car back, but they wouldn't fix it. What car dealership ever takes cars back? It was very fishy. They either knew the car was crap, they were trying to avoid a lawsuit because we had the proof of warranty, or they didn't think we would accept.Needless to say, we returned it. Then it was a huge pain to get my money back. It took about a week and a half to get it. What a pain in the butt. NEVER BUY FROM THEM, THEY'RE CROOKS!TL;DR - I bought a car with a warranty, it had a bad transmission. Brian would not back up the warranty. We ended up returning the car and were out about $1,000 in shipping/repair costs.

Elizabeth Bochnak

Apr 5, 2014

This is the second time I've had work done here. There prices are competitive. They have online discount coupons. They do what they say, have it ready when they say, the loaner is great, the coffee is great. And they wash your car when they've finished. What's not to like?

wicho

Apr 5, 2014

Salesmen was courteous. He explained everything thoroughly. I was happy with the service. I would recommend your dealer to a friend and family. Thank You for everything.

Wrigleg

Apr 4, 2014

Sharon was super efficient. Collection of vehicle and signing of documents happened in minutes. Very impressive. I recommended the dealership to a friend and he bought an Forester the next day.

hasmik

Apr 3, 2014

It was a pleasure dealing with the friendly and professional staff at Paul Miller Subaru. Especially the General Manager Jim and the salesperson Sam. They made the purchasing of our new Subaru a very pleasant experience.Great service and very knowledgeable staff!!!We are really happy with our purchase. Thank you all!!!!

frazee05

Apr 1, 2014

Purchased a 2014 XV Crosstrek from Paul Miller using the Costco Auto Buying Program. I worked with Sharon Coppola their Internet Sales Manager. Pre-arranged Costco pricing made this purchase a no-brainer. I contacted other dealer with the Costco price and they could not match it. No-haggle car buying experience and Sharon and Jim were pleasure to work with. Costco price + Paul Miller Subaru = Satisfied CustomerThanks!Brian F.

MarshaElizabeth

Mar 30, 2014

My husband and I were considering several different models/brands and had been to quite a few area car dealerships over the course of a couple of weeks. Ryan Murphy at Paul Miller Subaru was by far the most knowledgeable and professional salesman that we dealt with out of all of them.Ryan is courteous, friendly, laid-back and, most importantly, thoroughly knowledgeable and enthusiastic about his product.

Josaphat Lebrun

Mar 29, 2014

The Subaru we wanted has been sold. Salesperson Representative Jack Schleiff introduced us to a 2010 Legacy. We purchased it that day.Thanks Jack,

Robert

Mar 27, 2014

Great deal and good service!

Werner

Mar 22, 2014

Made same day online service appt. Loaner car available and they honored expired 10% discount coupon. All work was completed as promised same day and car was wash & vaccum. Will be going here for all future services.

Rich

Mar 19, 2014

I very pleased with the service provided by Paul Miller. They do a outstanding job. All the people in the servcie department are a tremendous asset in making the Paul Miller organization what it is.

sararox

Mar 15, 2014

Jeff did an excellent job of showing me all the choices of vehicles and options available to me, before I decided to purchase the 2014 Outback. His knowledge of all aspects of the deal (financing, warrantees ,service, etc.), and his positive attitude were outstanding.

Michael

Mar 8, 2014

Called at the last minute to bring my car in for an oil change and tire rotation - they squeezed me in, got the work done quickly, plus gave me $10 off! What more can you ask for...Always happy with the service department here. Fair & honest.

Gene MacD

Feb 27, 2014

Great service! Great employees! Enjoyed the time spent at this dealership. They even washed my car!

Kim

Feb 21, 2014

Service manager Jerry did an excellent job servicing my Subaru. Vanessa also was very helpful and patient with my issues.

Zorn

Feb 16, 2014

I found the dealership through the Consumer Reports' car buying service -- Build and Buy Service. Even on a busy Saturday the associates at the dealership were attentive and courteous. By doing our homework in advance we went into the dealership knowing what options we wanted. 1. A salesperson accompanied us on a test drive and explained the car's features. 2. We sat down to discuss the price which was largely predetermined by the buying service. No hidden fees, no inflated dealer preparation, etc. 3. The car we wanted with specific options was not in stock. We were given realistic waiting periods for different scenarios: a) car was available from an affiliated dealership (dealer-to-dealer trade), b) car would be in next month's allotment from Subaru, c) car would be ordered from Subaru. Result: it was located within one week from an affiliated dealership. 4. Financing: we sat down with the finance manager. Low key discussion, no pressure. We were not offered ridiculous options such as VIN number etching or rust proofing undercoating. When offered to purchase an extended warranty we declined and there was no attempt made to persuade us otherwise. 5. The showroom, the restrooms, and the sales staff work areas are all spotless. 6. We did not come for the coffee available for customers but having ten flavors to choose from with the Keurig-like coffee maker was nice on a cold winter day. 7. The sales person was Sharon Coppola and I will buy my next Subaru from her.

Lorna

Feb 9, 2014

I had my legacy outback 2004 service.Service was excellent.Vanessa explain before and after the repair was done.My car was washed and cleaned,Looks new.Thank you for an excellent service.Lorna

gaben132

Feb 9, 2014

My experience with Paul Miller Subaru was a great experience. Everyone worked with me in a friendly manor, very professional, pricing was great! they were very negotiable but i used True Car Program which I love that this dealer still uses the program it saves customers tons of cash.

PhilipStern

Feb 8, 2014

I gave all "greats" to my review because my experience buying a car with Paul Miller Subaru was completely positive. My salesperson, Ryan Murphy, listened carefully to my needs and created a package that met everything I asked for. Ryan, and everyone working with him, were all welcoming and responsive to my needs. Paul Miller Subaru has a challenge because it is a smaller dealership, and, as such, everything matters, both positive and negative. My experience has been all positive, thanks to Ryan and all with whom he worked. I have since been back for service for my Outback, and found the Service Department (Wayne and others) to be just as friendly and responsive. Count me as a satisfied customer who will be back and who will recommend you to others.

Lindsay9398

Feb 2, 2014

Everyone was so nice and honest that is was most important to me!! Dealer took his time and went over every detail with us ! Thanks

dominik

Jan 30, 2014

it was smooth and a fun process, and they worked for my busniesss and gave me a great deal at subaru

Jagerman

Jan 29, 2014

I've been buying from PM dealerships for years because of the quality and service they provide. My purchase of a Subaru Legacy was seamless. The service has been outstanding. Recently my daughter had the unfortunate experience of having a tree branch fall on the car causing extensive damage. She had it towed to Paul Miller Subaru and when they discovered some items she forgot to remove from the car they called and offered to drive them to our house to drop them off. I've worked with Jerry, the service manager, for year and have always found him friendly and professional.

cturner12

Jan 29, 2014

Went in with a budget of $12000, Ryan was able to convince me to up my budget to $20000+, not by being ridiculously pushy or being your typical "car salesman" he let his personality do the talking. Laid back, explained everything I wanted and needed to know, let me make my own decisions and catered to my needs. He was always on top of everything when asked and gave you the service you want when looking for a car. He was so good my dad is convinced now he will come back in the future to deal with Ryan again to buy another Subaru. He was literally that good. I'll be honest we were afraid of dealing with the whole buying a car process and dealing with your typical run of the mill car salesman, Ryan was far from that and was beyond exceptional. I will be honest and not BS you when I say that Ryan was a good chunk of the reason I bought a new car through his service, politeness, friendliness, personability, and just all around great attitude and personality. He just has IT when it comes to making your car buying experience and overall car shopping experience the best possible and perfection.If you need a car, used or new, TALK TO RYAN MURPHY. He is your golden ticket to the best car sales experience you can have. My dad is over 50 and has bought several cars, and said the same thing, he's that xxxx good.

miltonfig

Jan 29, 2014

After being given the "run around" from a Honda dealership, my wife and I decided to shop elsewhere. We came across a Jeep Liberty Limited that was advertised on Auto Trader which led us to this dealership. From the moment I spoke with Brian the sales manager, then meeting with Mike the salesman, I knew we were dealing with professionals. They were straight forward and honest. I highly recommend this dealership.

mommeila

Jan 29, 2014

they set up a service time that was convenient for me and allowed me to have a courtesy car. Once I was there, everyone was very polite and helpful. they answered any questions I had. they called me during the service to let me know what was being done and again get my OK for it and then they called when the service was finished. the car was ready when promised. and they washed the car before giving it back to me, very appreciated in our current snowy/salty driving conditions.

tojamesv

Jan 29, 2014

I've taken my car to 4 Subaru dealers; purchased and serviced for 2 years in Utah, an oil change once in Chicago, serviced about a year in Connecticut. This service center was by far the best experience. The dealership in Utah was fine, but nothing extraordinary and they seldom had loaner vehicles. My oil was overfilled in Chicago and when I called to talk to them about it they were very rude. The services in Connecticut were very expensive, it was difficult to get and appointment and they were a bit slow.The hours of operation are very impressive and helpful. Fitting me in the morning after the accident was no problem. Vanessa was superb, accommodating, and very helpful. The diagnosis was surprisingly fast. The free loaner vehicle was wonderful. They came in exactly on the estimate. I think what says the most is that no other dealer has EVER sent me an invitation to review my experience.Good work and I'll certainly be coming back.-J V

giullaressa77

Dec 17, 2013

The dealership and its employees are the best. They make the car buying experience easy and actually fun! I would highly recommend it, as I have already!

Ali100

Sep 28, 2013

If you could give more than a rating of 5 for Price, we would go to 10. We used the internet to work with dealers within 100 miles and Sharon's price was the BEST. She responded within 24 hours and we had a new car within the week - the model, color and price we wanted. Sharon was incredibly friendly, understanding and helpful. She went above and beyond in our eyes. We were exceptionally pleased with the whole process.

legacy 2006

Sep 5, 2013

I was driving my 2006 legacy with 175k with my family and the car started to shake and the check engine light came on and the car made a loud tapping noise. I pull the car over and the car shut off and would not start. I call Paul Miller Subaru and was towed in I got to the dealer with in 15 min it was late in the day they held a mechanic there to take a look at the car I had told them we were from up state new york. They look at the car and told me there is not an easy way to diagnose it. they got me car and we were able to go home. The next morning Jerry call me and explained the problem with the car so i can understand it. I gave him the ok to fix the car in no time they had my car repaired , Jerry call me every step of the way and call when it was completed. when I went to pick up the car they explained in detail and showed me the parts that they replaced. when they pulled the car up for me I had noticed that they even cleaned the car. the runs and looked like new. Thank you Paul Miller Subaru for helping me and my family

California ex-pat

Sep 4, 2013

I purchased a 2006 Nissan Frontier from Paul Miller about 3 weeks ago, so this review is based on my experience to-date, and will be updated as time goes on. I reside in NY, so I have been waiting for PM to submit the documentation so I can register the vehicle. I have contacted them by email several times, with no reply. This is interesting, as they were very responsive when I was a buyer. I have phoned, and been told my call would be returned, and not surprisingly, no return call. When I phone back the attitude I get is as if I am wasting their time, and they have no interest in talking to me. As I am writing this, customer service called to tell me the registration documents were sitting under a sales reps pile and will be FedEx'd. This is the first positive experience I have had since purchasing the vehicle, so what was a 1 star is being raised to 2 stars. I do agree with other reviews that say, beware of the paperwork and what you are agreeing to.

Are you kidding me?

Sep 3, 2013

0 friends 1 review Unhappy C. Fort Lauderdale, FL 7/25/2013 Went in for an oil change. Marked my oil filter before hand and it was never changed. Was it dishonest busisness practice or just plain stupidity. Makes you wonder if it is a common occurence for other customers or other services. Can't prove it was done on purpose but also can't prove it was not. Are you gonna risk your car? Oh, by the way when caught and confronted continued to deny until the very end. Beware.

jimloomis

Sep 1, 2013

I was beginning to have some issues with my current vehicle, a 2003 Jeep Liberty, and was first introduced to Paul Miller Subaru through their service department. The Service Manager, Jerry, and the rest of his team made this a very good experience for me, and seem to go out of their way to do the best job possible for their customers. When it was time to consider a replacement vehicle about six months later, I decided to do some internet shopping and came across a 2012 Jeep Liberty with only 13,000 miles that was being offered at a great price by this dealership. I contacted Paul Miller Subaru's Internet Sales Manager, Sharon Coppola, who was very responsive and pleasant to deal with, answering all of the questions I had about this vehicle and the purchase process. I also traded my 2003 Jeep and the value provided by their pre-owned department was more than fair. I financed a portion of the purchase, which included an extended warranty for additional security based upon the high miles I put on my vehicle each year. Again, no issues here and also no surprises.To say this was a smooth process start to finish would be an understatement. Just a few days after seeing the vehicle on line, I was driving off the lot in my new Jeep which had been given such a thorough detail, it looked like I was pulling a brand new vehicle off the showroom floor! I couldn't be more pleased with my new Jeep and the overall purchase experience with this dealership.If you are in the market for a new or pre-owned vehicle, I would highly recommend Paul Miller Subaru and their Internet Sales Manager, Sharon Coppola as a great place to start. You won't be disappointed!!

doherty79

Aug 27, 2013

We started with a different dealer at Hackettstown Subaru. Everything was fine until we said we like the car, but we have to talk price. They stared to do the contract at full price. After we questioned it they said you will be lucky if you get $500 off. Well we left and didn't come back.We Searched the web for more info.... and Sharon was one of the people that got back to us... We like that she gave us a good price ( no games no hassle)

waltcroom

Aug 22, 2013

I recently purchased a 2013 Subaru Impreza Premium hatchback from PaulMiller Subaru in Parsippany, NJ with the help of salesman Ryan Murphy.Ryan Murphy was very knowledgeable about the cars & options, answeredall our questions, and was extremely easy to work with throughout theprocess. The Paul Miller price quote matched the TrueCar price (withoutasking), which was competitive or better than what other dealers offered.Ryan suggested a way to reduce the options cost (port vs dealer installed),which I appreciated. I also obtained low-cost financing arranged by thedealership. The entire process was a pleasant, haggle and hassle freeexperience. Ryan followed up several times after the sale to check thateverything was OK, and he even installed my permanent plates. I candefinitely recommend working with Ryan Murphy at Paul Miller Subarufor your next car purchase. By the way, the Impreza hatchback is agreat car and perfect for us!

tracyjbarragan

Aug 20, 2013

It was a pleasure working with Sharon Coppola and the rest of the Subaru team at Paul Miller Subaru. Sharon was understanding and really listened to what I was looking for. She was very nice and an joy to be around. The rest of the Paul Miller team was kind and I really felt like I was being taken care of not taken advantage of. I would recommend anyone looking for a Subaru to come to Paul Miller's Subaru in Parsippany.

cjh52194

Aug 5, 2013

Great experience buying from Sharon C. at Paul Miller Subaru. I had done a lot of research and test drove a friends 2014 Forester, when I decided to buy without visiting showrooms. I had several bad experiences via phone and internet with a few other NJ dealers. When Sharon called, she immediately gave me a very competitive price and sent me an e-mail with the breakdown of the OTD price. She was courteous, professional and very knowledgeable. No hard sell/told me to think it over and call her if I was interested. I called her an hour later and we finalized the deal. She promised me when I came to pick up the car, that it would take less than an hour (I've heard that before.) She was 100% accurate. In and out of showroom in 55 minutes, of which 30 minutes was spent looking at car and programming bluetooth for phone. Met with business Mgr for less than 15 minutes. He offered me several different extended warranty packages which I declined. Again, no hard sell and a pleasure to deal with. This is what a car buying experience should be like. I've bought many new cars over the years and this was by far the best experience I've ever had. Buy your new Subaru at Paul Miller Subaru!

queenshup

Jul 18, 2013

I am ready to buy a car and looked through this site and asked for someone to contact me over a week ago, never heard anything from them except I got this survey.

Rachel N.

Jul 3, 2013

Brian was great on making this sale happen and giving me the best deal. We've been shopping around for a used car for our daughter for weeks and to get the best value on her trade in and this dealership really came through for us. I highly recommend them and would absolutely go back.

hessoda

Jul 3, 2013

The BEST car buying experience I've ever had! Not only is Subaru a great brand, the place to buy/lease one is Paul Miller Subaru in Parsippany.

canadaysm

Jun 18, 2013

I had been searching for a new 2013 WRX STI and called Paul Miller Subaru to confirm that their website was current before driving out to see the car (it was). I spoke with Ron Sheffield, a manager there and could tell right away that he would make it worth my time if I travelled out in hopes to buy. I arrived that afternoon and loved the STI, after Ron approved me for sale, Ryan Murphy was my advisor. They each had a lot of knowledge with respect to the history of the WRX as compared to other performance cars. Ryan had a lot of great advice with how to take care of the STI, how to break it in and ensure it has the best shot of performing to its full capability. I had traveled almost 4 hours to buy the STI and was treated exceptionally well. I had to return home quickly for a professional obligation and they ensured I was out the door as soon as possible upon purchase. I had no intention of trading in my current vehicle and they kept my STI under lock and key, detailing it prior to me leaving in case I wanted to take it and then again when I returned to pick it up. I would highly recommend talking to Ryan Murphy if you're contemplating one of several cars that can achieve 0-60 mph in less than 5.5 seconds (the STI is 4.7 sec I believe). I had spent a lot of time comparing fast cars and was willing to spend as much as $50000 on a new Audi TTS. I have a TT Quattro now and I'm considering selling it to drive the STI daily. I am beyond happy everyday with my choice and am glad to have done business with them. Great dealership, no pressure, knowledgeable, great price (I'd compared many) and excellent selection. Thanks.

tarz15

Jun 11, 2013

Great Dealership to work with the process took quite a bit of time because I had a lot of questions but they made it as painless as possible. Ryan is awesome to work with! Ryan went through the whole car with me made sure I knew how to use everything including my Bluetooth! you don't find many dealerships who are willing to go the extra mile like this!

gvpatel07057

May 29, 2013

Five star rating. Purchased 2014 Subrau Forester.Excellent sales and tech service team, very cooperative, they listen to customers very well, explain all features of your car very nice way.No Headache, No Stress, very very friendly talking staff.You all deserved five star rating from my heart, God bless you all Subaru team. Sincerely Ghanshyam Patel

rayp18372

May 23, 2013

Traveled from PA to purchase a Jeep Liberty Limited from Sharon. Sharon went above and beyond to make sure that we were satisfied before the sale. Jim was outstanding in assisting with a trip to an independent repair shop for an inspection of the vehicle. Sharon and Jeremy were actually able to secure a much better financing rate than going directly through the bank. I would highly recommend this dealership and especially Sharon. We will consider them for our next purchase as well.

StaceyFutterman

May 21, 2013

I was in the market for 2013 Subaru Outback Limited Lease. I had some bad experiences with getting quotes at other local Subaru dealers. I read the reviews on this site and reached out to Sharon Coppola via email. She responded quickly and was able to get me a quote for a lease that was very fair. Leases can be tricky and reading all the different scams that dealers play intimidated me on making this lease deal. Sharon made it super easy! The dealership all around was great! They set up my car including my bluetooth! Jeremy walked me through the lease process and it was a breeze. No surprises here! I would highly recommend Paul Miller Subaru.

RWQuade

May 2, 2013

I was in the market for a new vehicle and stopped into Paul Miller Subaru. My wife currently has a Subaru Forester and had an Outback prior to that. I was not committed to Subaru, but was pleased with my wife's experiences.I was greeted by a young salesman - Ryan Murphy. I was expecting a pushy salesperson looking to close an immediate sale. Instead, Ryan took the time to listen to my needs and discussed a few different vehicles with me. It seemed that he was more interested in making sure the vehicle was correct for me than he was in making a sale. He was not pushy at all and was completely knowledgeable on all aspects of the car, engine, onboard computer, etc. It was very refreshing.Ryan was also completely familiar with the trim lines, options, and the values of each. He gave me an honest opinion on which accessories were worth the extra investment and which ones simply were not. I never felt pressured. I was introduced to the service staff and their capabilities.I made a decision on the spot that this was a dealership I wanted to work with. I purchased a 2013 Subaru Outback 3.6R and I am extremely happy with it. It is incredible in the snow.Since the sale, Ryan has called me several times just to see how I'm enjoying the car and to see if I had any questions or concerns. Upon my subsequent visits, I have also been greeted by the sales manager - Ron. Paul Miller Subaru is truly a first class dealership.Ron Quade

ChrisD13

May 1, 2013

I had an excellent experience purchasing my new Subaru. They have well trained, professional, courteous staff. This was my first experience with Paul Miller Subaru, but it will not be my last.

rodriguez_fj

Apr 29, 2013

Great experience in buying a used car from this dealer. They listened to my needs and led me to the right car to meet my family's needs. I never felt pressured and I felt that I got a good deal. I would recommend them to my friends... and would return. Good follow-up by them to make sure i was happy after the sale and to see if I had any questions.

ScottIdec

Apr 27, 2013

After months of comparing vehicles on the internet, going to auto shows, and deciding against purchasing a Mitsubishi Outlander Sport, I arranged for an appointment with Ms. Coppola for the morning of April 6, 2013 ready, willing, and able to purchase a 2014 Subaru Forester. From the first moment of my arrival, I felt comfortable working with Sharon to complete this new car buying purchase. I must admit, for a long time I had been procrastinating about going through the car buying purchase, simply because I dreaded dealing with the possibly aggressive nature so many automobile industry salespeople have a reputation for. I feared stepping into any car dealership, just because I didnt want the hassle of dealing with a sales-person. Fortunately, Sharon and I sat down, assessed my vehicle needs, and I was soon presented with a purchase offer that I considered fair (after reviewing Kelly Blue Book and Edmunds sites) for both Paul Miller Subaru and myself. Sharon then went on to detail the additional fees in a manner that was clear, up front, and completely honest. At no point in the process did I feel as if things were moving out of control in a direction that would leave me financially taken advantage of. Sharon Coppolas fluency of the sales process, in my opinion, is exemplary. Her straight-forward and direct presentation of all the facts is what I, as an educated consumer, was looking for. My search was found in Sharon Coppola and, without a doubt, I will highly recommend my friends and relatives to work directly with her in the future. Since picking up my vehicle from Paul Miller on April 11, 2014, I can say that the 2014 Forester has not only met, but exceeded my expectations. I am satisfied with my purchase and pleased that Sharon Coppola was an integral part in making the whole process become reality. Sharon was professional, confident, and ethically oriented manner. If you are planning to buy a vehicle from Paul Miller Subaru, make contact with Sharon, set up an appointment, and proceed from there. You will be surprised how easy and "stress free" the process will be.

ternosky

Apr 21, 2013

Sharon was very professional, responsive and very courtious during the entire sale. Would recommend Sharon to our family and friends. Very pleased with the purchase of our new 2014 Subaru Forester.

tgugliel

Apr 16, 2013

The dealership was large and had many models on display.Everyone was helpful.Our salesperson , Sharon Coppola was one of the reasons we purchased here. She was knowledgable , helpful and straight forward. Great Customer Service .I will purchase my next Subaru here.

Kmcgann

Apr 13, 2013

Last night I purchased a Forester for my partner. I started research on SUVs about a week ago. The Forester appealed to us, as did other similar SUVs on the market. I emailed Sharon Coppola for some information on a vehicle I noticed online on their website. Sharon quoted us a fair price which prompted a few phone calls. The next night, we drove home with the SUV. The Forester is beautiful, the price on the new vehicle and my trade-in were honest and fair. That's what got us in the door. The phenomenal personality of Sharon Coppola is what sold us! I've purchased many vehicles for myself and my family over the years and can honestly say that Sharon is hands-down THE BEST salesperson I've ever done business with. Sharon is fair, direct, honest, knowledgeable, and above all nice. Sharon made us feel comfortable, special even, going above and beyond. I hope to see her again next year, as I trade my Honda for a Subaru. I will definitely recommend Subaru, especially Paul Miller Subaru, to anyone I meet.

rscott1257

Apr 9, 2013

I came to Paul Miller Subaru looking at a completely different vehicle than the one a purchased: an old used Legacy GT. When I got there, they told me that I would have to wait to see the car because the vehicle had not yet been surveyed by their shop and, as such, they were not aware of any work that needed to be done. The next day they called me to inform me that the Legacy had several issues, and that they did not plan on selling the car to any customers, but that they had just taken in a Mazda 6 which was in good condition. From the moment I walked in to that show room until I left with my new car, everyone was very professional and told me exactly what was going on, and they all went to extraordinary lengths to sell me a car that any one of them would be okay driving home in rather than just shoving me in to a car with problems because I wanted it. Both Brian and Anthony were awesome during the negotiating process, and did everything they could to come to a mutually beneficial price. Likewise, Jeremy made my experience in finance smooth and efficient. All in all: the experience was easy and enjoyable, and I'll definitely be recommending Paul Miller Subaru to all my family and friends because of it.

bucketflush

Mar 20, 2013

Found our vehicle of choice via the internet and after contacting and visiting several dealers with similar vehicles that met our criteria, we were most disappointed......until we checked in with Paul Miller Subaru and Sharon. Even though we live nearly 100 miles away, her assuring manner made me comfortable enough to make the trip out to preview their offerings. After meeting with her personally, I knew I had made the right choice. Sharon was most welcoming and knowledgeable. Quite the multi-tasker as well. Professional and organized, she handled all my questions and concerns in an honest manner. No shell games or slight of hand as I had done my homework as well. She stayed in contact with me in the days leading up to delivery, making sure all the details were followed up on from financing through the thorough detailing and presentation as the Forester was brought around for our inspection at purchase. This gal is a genuine people-person with integrity. She is an asset to Paul Miller Subaru for sure. We got a new car and made a new friend today. Looking for a new or used Subi? Be sure to visit Paul Miller Subaru ........and ask for Sharon!

GoMO

Jan 28, 2013

This dealership has a great vibe and makes the purchase very easy. Never had a better time buying a car. Look forward to dealing with them again!!!

Unfortunate Preowned Purchaser

Jan 26, 2013

Do not buy a used car from Paul Miller Subaru. They sold me a vehicle with extensive engine damage entirely covered up with Silicone and then proceeded to try to convince me that I was wrong. The overall feeling the dealer gives you is only look at their cars with a lawyer. Plus they give you bundles of papers to sign to waive them of any responsibility of anything. They don't answer your questions and the Used Car Manager won't even look you in the eye. Absolutely terrible experience. You have to threaten with a lawyer to even get them to return a phone call. If you are driving by the dealer on 46, do exactly that, just keep driving by. Terrible place and low class employees.

cherylann.floystropborne

Jan 23, 2013

Usually buying a used car is difficult. The salesperson will tell you anything to get you to buy the car. "Yes, it's clean." "It was in an accident but no damage." "This deal won't last!" And the cars are often priced above market. Well, this is not true at Paul Miller Subaru.I recently purchased a used SUV from them. The customer service was great. They drove two cars to my mechanic, about 90-minutes away from their dealership. My mechanic told me both cars were clean. Prior I had another dealership bring a car to my mechanic -- a reported clean car -- and my mechanic said it was a piece of junk: leaking oil, brakes shot, front end shaking, two front fenders replaced from an accident, air bag deployed, etc.Paul Miller Subaru puts its used cars through a 51 point inspection. They showed me the list of items that had repaired or replaced on the vehicle that I ended up buying. They do not sell cars that need work.They were prompt in returning emails and phone calls, and quick to find a suitable vehicle for me in my price range. At the showroom, I was treated with the same attention and care as folks buying new $30,000 cars.BTW, they went through all this work just to sell me a $7,000 car. Now THAT speaks volumes!Oh, and no high pressure sales here. I was offered an extended warranty option, which I declined. The gentleman offered me a better price and I still declined. He was polite and we concluded our transaction.I'd say that they price their cars pretty tightly. The car that I purchased was above Edmund's value but below Blue Book value. If you're looking for a new or used vehicle, I recommend that you go to Paul Miller Subaru first. It is worth the drive even if you are not local. Based on my experience, I'd guarantee that you will not be "taken for a ride."

stereostation

Jan 7, 2013

Read what you sign twice before you sign and remember these two words BUYER BEWARE! I have given this rating for the simple reason people should know they practice deceptive sales techniques.Make sure the papers you sign are in full view and not layered one on top of the other.

Ghost

Oct 15, 2012

My wife's 05 outback had a bearing go bad The parts guys went above and beyond to assist me in my repairs including shooting me a text message with the layout of how the parts went together Find services like that anywhere you'll keep going back

kudisherj

Sep 7, 2012

As a Paul miller client for over 25 years, it was a pleasure when he bought Loman out. The service and quality of the dealership jumped to the head of the class as othr paul miller agencyie perform.

pavelt007

Aug 27, 2012

I was searching for the best used car for two years and was afraid. Paul Miller subaru was my salvation. Paul Miller subaru found me the best car on the road. And, with extremely helpful and knowledgeable employees such as Jessica Churchill and Jerry Ciriaco, my continuing experiences keep on exceeding all of my expectations. Having searched alot of other dealers over the course of two years and finally understanding that I never have to search again, is beyound content for a busy person such as myself.Thank you Paul Miller and staff!Sincerely, Dimitry

Peter's Mom

Aug 26, 2012

By far, working with Sharon Coppola made for the smoothest, issue-free car buying experience that I've ever had. I've driven Hondas for nearly 30 years, but am glad I came to Paul Miller Subaru for the great looking and well-maintained Certified Preowned Forester.Sharon Coppola was very thoughtful and thorough and took the time to answer all of my many questions, quickly coordinated insurance and financing, and made certain I was happy with the car. She even had the car detailed again when she thought a little extra cleaning was necessary! Without hesitation, I would recommend this dealership to friends and will purchase my next Subaru at Paul Miller.

qmpash

Aug 9, 2012

I drive a great deal and put more miles on my car than the average user. I bought my Subaru from another dealer and soon learned, to my regret, that I had made a mistake. I had bought a used Subaru and received a (non-Subaru) warranty that wasn't worth the paper it was written on. Subsequently, in a little more than a year I had a meltdown (literally) of the engine and was towed to Paul Miller. It was one of the best accidents I ever had. Jessica, as well as the whole dealership, not to mention Subaru itself, went all out to please me. Even though I had not bought my car from them, they literally chopped my repair bill in half of what it should have been and I was off and running in less than two weeks. A minor miracle considering the extent of damage to my car. And, when I bring my car to them for maintenance they always find things that I know the average mechanic would miss. I know there are cheaper places to bring my car, but not one of them is anywhere near as good as Paul Miller. It's hard to put a price on piece of mind. This is why I gave Paul Miller the rating I did and, if I could have, it would have been even higher. I will be their customer as long as they allow me in their dealership.

anoninnj

Aug 7, 2012

For a new salesman/former service guy Rod was nothing short of spectacular. Easily the most courteous, helpful, and refreshingly honest salesman we have ever dealt with....and we didn't even buy a car from him. We will certainly be referring all our friends to him and the rest of the Paul Miller team.

ImpreZZed

Aug 1, 2012

I continue to be impressed by the quality of service and overall experience at Paul Miller Subaru. I was recently experiencing some minor problems with my Impreza and brought it in for service. They diagnosed, explained and resolved the issues I was experiencing and got me back on the road in a timely manner. I'm normally not one to sit and write a review like this but you guys at Paul Miller have earned it! Thanks, and keep up the good work.

Subarulovesucker

Aug 1, 2012

Bought a 2011 subrau outback not to long ago it recently broke Under warranty. Not sure of what when wrong but The warranty manager was very Polite. ( easy on the eyes) he explained to me what happened, why the problem accrued, and how long it will take. Very friendly atmosphere very nice place love my outback and the dealership.

yfz450nissan

Aug 1, 2012

Paul Miller Subaru is a great place to buy a car. I had a great experience with my salesman and the finance department was fantastic. I look forward to buying my next car at Paul Miller Subaru.

lhackney5519

Jul 31, 2012

fast honest answers to my questions about buying new instead of used. Sales men was very knowledgeable. really liked the dealerships lay out and staff. I will surly buy there again.

okeni123

Jul 21, 2012

Went to this dealership had past experiences with past dealership(not soo good) but purchased and leased many subarus in past. So gave them a shot. Sales person was ok but when it came to negotiating the finance guy super lowballs the trade in by 4000 a complete insult. I know you would say well maybe trade not worth it but being in the car buisness, I understand they have to make a profit but way out of line. Quote "pigs get fat hogs get slaughtered" so beware yea they may offer you drinks but but it could end up costing you a lot of money. I WILL AND SO SHOULD YOU; GO TO A DEALER THAT IS FAIR.

vlang77

Jul 15, 2012

Apparently Paul Miller Subaru took over Loman Subaru in Fall 2011. Had a great buying experience on a hard-to-find model. Would recommend dealership to others. Follow-up on new purchase was good too.

arlenesro

Mar 25, 2012

We were happy with the ease with which we were able to purchase and at a price we were happy with

happysubaruowner

Feb 29, 2012

I just purchased a brand new 2012 Outback at Paul Miller Subaru on Rt.46 in Parsippany , NJ and I must say I finally found a car dealer I can trust. Sharon Cappola was my sales parson and she was an absolute dream to deal with. My credit rating is just fair and I have a lot of debt so needless to say the loan company did not want to give me a loan at all. However Sharon and her manager not only did a great job getting the deal though with the bank, they kept my monthly payments even lower then we originally spoke about without any additional cost. Like most people, I hate dealing with car salesman, however Sharon Cappola is not your average salesman and she made this entire experience wonderful. I highly recommend Sharon and Paul Miller Subaru for your next Subaru purchase. And BTW....... I love my new 2012 Outback!