Used Cars for Sale at Paul Moak Subaru in Jackson, MS

gransan8

Mar 5, 2016

The employees and ownership are trustworthy.The employees' helpfulness in explaining details were clear.All questions and return phone calls have been held in a timely manner.

newowner

Mar 4, 2016

The dealership was terrific. The sales associate was pleasant and knowledgeable. He answered our questions and demonstrated all that the Outback would do. We appreciate his professionalism.

Agast

Feb 5, 2016

Paul Moak Subaru rated a 5 Star rating because of how friendly, knowledgable, and personable they were which put me at ease in buying a car. I knew when I arrived I was buying a Subaru Forester. They answered each of my many questions and describing to me what a Forester is and does confirmed what I had discovered upon my research. Greg Scales, sales representative, show me in detail all of the features and how to use them in addition showing me the quick reference guide, which was very helpful. The people at Paul Moak Subaru should get more than 5 stars......for the treatment you receive when you go to buy or just look at a vehicle.Thanks guys! Your Aces in my book

SubaruX2

Feb 2, 2016

The sales team and financing team were very helpful and friendly. There was an excellent selection of automobiles to choose from. The salesman was very knowledgeable of the automobile that he sold.

fgials

Jan 20, 2016

They are the best dealership I have ever dealt with!! They Will definitely keep my business!4 Subarus and counting!! Give them a shot! You won't be disappointed.

lwbishop16

Jan 16, 2016

I was able to get the car that i wanted without haggling or hassles. very pleasant experience, i have a beautiful new car now! would highly recommend Paul Moak Subaru.

cyrus

Jan 12, 2016

BEST PLACE I HAVE EVER HAD FOR SERVICE SALES STAFF IS VERY COMPETENT FRIENDLY YHEY KNOW THE PRODUCT VERY EASY TO DEAL WITH LYNN HANCOCK FOUND THE RIGHT CAR FOR ME

Sucker

Dec 26, 2015

I'm glad friends and family do good reviews for you .. You are the worst WOMEN BEWARE .. You will get robbed .Sad when u have to bring a homeless man with you to have one .. I just wanted a car that in my long drive to work would be economical and would not physically cause pan to my back ... They said we will add leather 2 weeks later they try to give me this 2 nod grader master piece got pics of everything you guys are wrong ripple do not spend your money here when I trade out in a year not ever going to then

ryan

Dec 15, 2015

Greg was awesome to work with. He totally knew all about the Subaru's and was very patience with us. He went over all the details and helped us learn all about the new Outback.

rj016

Dec 14, 2015

Our new car purchase at Paul Moak Subaru was a very pleasant experience. Everyone at Paul Moak was friendly and professional. Our sales person Chip Burns was very knowledgeable and provided all the information we needed to make a comfortable decision on a new Forester.

cbailey0262

Dec 3, 2015

Our sales person Chip was great to work with as well as the other employees we talked with during our visit. The paperwork was completed quickly.

Annie

Nov 23, 2015

Greg Scales (sales) and Jerry Warfield (manager) went above and beyond with me in my car search. Once I had decided on a vehicle (I even changed my mind once), Greg sat in the car, programmed my radio stations and navigation system, and explained every little detail in such a way that I actually remembered when I got home. He also helped me move ALL my items from my old car to new one, even installing a car seat in the process. Jerry prepared the paperwork and he was always so helpful and had such a relaxed and friendly attitude .They both helped me in every way possible, without pressure, and made it an enjoyable experience. I love my new car--thanks, guys!

zth1122

Nov 19, 2015

Greg Scales was my salesman. He went out of the way to help me find the car I needed. He also was very helpful in showing me all the many features and how to use them. Very pleased. Jerry Warfield was also helpful with the paperwork.

Connie

Nov 14, 2015

Greg scales was my salesman he is great. Very informative. He knew everything about my car. I asked all the questions I needed and he didn't rush me. I took all the time I needed.

mcsand

Oct 29, 2015

I must say the five star rating we gave is due to the personal care we got from the sales person. She went out of her way to accommodate us in every was. From searching for the color we wanted to coming in on her day off to make sure we were taken care of. She was very knowledgeable about the vehicle. We never felt pressured, it was a pleasant experience.

richburg1

Oct 26, 2015

First visit Chip understood I was just starting my search for a new suv and all I wanted to do was test drive. No annoying follow up calls and emails. Second time in I had done my research thru Edmond, blue book and consumer reporter and knew what I wanted. Chip was helpful thru the buying process. I'm thrilled with my new Forester.

Samantha creel

Oct 23, 2015

Everyone at Paul Moak Subaru was super niceThey were Very helpful with all my questions Had a great experience I love my new car

Joel

Oct 16, 2015

I dealt with Ed and he was very helpful while not being high pressure. He was knowledgable about the vehicle. It was a pleasant experience.

blehr

Sep 20, 2015

We ordered a 2016 Subaru Outback from Paul Moak Subaru and had a great experience from the first test drive to the purchase. Everyone was most helpful.

Charlie

Sep 15, 2015

Chip Burns did a fine job of working with us. Chip spent time with my 21 year old daughter and he spoke with her respectfully as an adult and he never treated her as a little girl. Chip was patient given the back issues I have and with explaining the advances in technology since I had not purchased a new car in several years. The Paul Moak prices were very competitive which I appreciated.The lone negative was with the financing representative. In the introductory comments I said that I work as a financial planner. I carefully read the loan proposal and the finance rep asked sarcastically, "Are you sure that you are a financial planner?" My wife heard this as well and we both agreed that we heard the wise crack correctly. The irony of this matter is the finance rep made an error in his paperwork which necessitated us re-signing the loan agreement days later. At the re-signing of the paperwork, there was no apology offered for the error by this representative. Please know that I am not trying to get this man into trouble. On the other hand, if I had an employee that behaved this way, I would want to know of the incident.

mellen

Sep 4, 2015

Such a great, easy experience buying my new car. No pressure and extremely helpful staff. I will certainly come back to Paul Moak for my next car purchase.

mopkat

Sep 1, 2015

The best car buying experience we've ever had. My wife and I were very pleased to find a dealership that put the customer first.

Diona

Aug 31, 2015

This was a great experience! Lynn was friendly and knowledgeable and being a Subaru driver herself, she understood how much I appreciate the car and the experience. This is my 2nd Subaru and it was hard to part with the first....it was the first car I had driven after a very bad auto wreck.The dealership was clean and cool. The bathroom was spotless. I don't typically deal with the car purchase in our family but I was glad that I got to do this one and would recommend Lynn and her group to anyone looking to purchase a new Subaru (as a matter of fact, I have already given her card to a friend who is seriously looking)!

dragon

Aug 31, 2015

Great dealership, friendly knowledgeable staff, the whole process was good from start to finish. I highly recommend this dealership for all of your Subaru needs.

Randy Russ

Aug 31, 2015

Paul Moak Subaru is a great dealership. This is our second Subaru purchase from Paul Moak in a year...one for my wife and now one for me! His and hers white Subaru Foresters. Chip Burns is highly knowledgeable about the product and there is no pressure to buy or to spend money on extras when working with Alan in finance. If you want a #1 Consumer Reports rated car or suv at a fair price with no pressure or hassle, then Chip Burns and Paul Moak Subaru is the place to go! I have recommended Paul Moak to my adult daughter for her next new car purchase. There may be 3 Foresters in our family's future!

Lgdm

Aug 30, 2015

Chip was extremely knowledgeable and was able to answer every question about the vehicle I bought and made the whole process very easy and stress free

D.H.S.

Aug 27, 2015

Can't say I've ever had a more pleasant new car-buying experience than I did recently at Paul Moak Subaru. Very professional, attentive and friendly folks. You would think, given the way they treated me as a customer, that there is a lot of competition breathing down their necks, but Paul Moak is the only Subaru dealership in this state.

Ana Moral

Aug 14, 2015

Mr. Chip Burns and Mr. Jerry are a great team to work with. The process was so very fast and easygoing, it is the best car buying experience I have ever had.

Jason6743

Aug 11, 2015

Had a very strait forward no hassle experience. 10/10 will buy from them in the future. Exceeded my expectations, the easiest car buying experience I have ever had.

Ladybug1

Aug 11, 2015

My husband suggested that I consider a Subaru as my next new vehicle. I decided the time was right and went to Paul Moak Subaru. I was met outside on a very hot day by Greg Scales. I told him I wanted to test drive a Subaru Forester because it was rated as a recommended buy by Consumer Reports. He told me about the car and then let me test drive the car. Greg provided a lot of info about the car but there was no pressure to buy anything - just positive info. By far the least stressful new car buying experience I've had. Good, friendly, knowledgeable Sales Consultant in Greg Scales.

Chasmo47

Aug 3, 2015

On July 21, 2015, I took delivery of a new 2015 Subaru Outback. This is my second Subaru from Paul Moak Subaru. I had claimed it before it had even been delivered. Sales Consultant Greg Scales, and General Sales Manager Jerry Warfield, led me through the purchase process. It was efficiently done, with an easy going manner from Greg and Jerry. I feel I got a good 'deal' on a very popular vehicle. I think Paul Moak Subaru is an excellent place to buy a new car! And I also want to say a word about Service. My Service Consultant has been Brian Baskin. He has been most helpful in answering any question I might have on the mechanicals of my 2013 Outback. I trust the Service Department to do good work on my Subaru. So far, by the way, the only service I've had is the no-extra-charge 2 year maintenance that I got. :) (This is the same review I left on Google).

dmboring

Jul 16, 2015

Chip and Allen were very knowledgeable and polite. They answered all my questions in understandable detail. Chip kept in touch in a timely manner by phone text - even answered questions after purchase. I was totally pleased with my Paul Moak Subaru experience.

Psh43

Jul 15, 2015

We purchased our 2015 Subaru Outback from Paul Moak in Jackson, MS. It was a pleasure dealing with Chip Burns . We were pleasantly surprise when the car we purchased arrived several days ahead of time. Chip explained different features of the car to us, he set up my phone and gave me useful information without overwhelming me. I appreciated his knowledge and his patience - it was an enjoyable experience.P Hart

DCon

Jun 24, 2015

I wanted a particular color car with particular options. The salesman located the car and had it brought from another state to their location. I inspected it and it was exactly what I wanted. The deal was made and the car delivered.

anon25

Jun 22, 2015

had an excellent experience buying a new 2015 cross trek. Chip Burns was great. Very helpful and no high pressure sales pitch. Great to have a Subaru dealer in MS.

Junebug

Jun 22, 2015

Lynn (sales) and Jerry (Finance) were great. I really loved the no-pressure environment. I felt like I was NOT getting pressured to buy which is a great thing. Everyone was very friendly and low-key--again, this is a good thing. I enjoyed my experience buying a 2015 Subaru BRZ at Paul Moak in Jackson and will do so again. Scot E. Long, PhD.

Jeffwhoslookedateverysedan

Jun 19, 2015

Employees' were very helpful, especially Lynn Hancock, our salesperson. So far, service department has been good to work with, though have only had a 25K service on our other Subaru. Love the 2015 Legacy, quiet ride and the Eye Sight features are great.

BLewis

Jun 10, 2015

On June 3, 2015, I made my first visit to Paul Moak Subaru to look around and ask about the Forester. Greg Scales convinced me to take a test drive, and he answered my questions about the features and packages. I was interested in purchasing a Forester with the Eyesight safety system, and he found one for me that would be delivered in a few days. When the Forester arrived, he explained/demonstrated the safety features as well as other controls on the dash and steering wheel, and he even set up the bluetooth connection for me. In a friendly manner, Greg Scales informed me about my new Forester, and that made my purchase a pleasant experience.

rroberts

Jun 10, 2015

I worked with Chip Burns and Jerry Warfield on the purchase of the above vehicle for my parents who are in their 80"s. All of my questions about the care and my parents trade in were quickly answered and tended to.. Chip and Jerry were very responsive and answered all of my questions. My parents traveled about an hour and a half to pick the vehicle up and they report that their experience was excellent. Thanks to Chip and Jerry for their help on this. I will do business with them again and recommend them to my friends.

lizm524

Jun 9, 2015

Lynn Hancock undoubted provided the best car buying experience of our lives. She was recommended by Rebecca McCarty who made sure we had all of our questions answered.

Cmcmullen

Jun 1, 2015

My car buying experience with Paul Moak was excellent. My salesman, Chip Burns, was very thorough and knowledgeable. I felt that I was treated fairly and given the best price on my new Subaru.

Subaru Buyer

Jun 1, 2015

My primary focus when buying a new vehicle is convenience, level of service to be expected after I buy the vehicle and then the actual vehicle itself. I have learned that Paul Moak Subaru has two master mechanics in their service department. They are convenient to where I work and am comfortable dealing with the staff. Greg was very knowledgeable and spent a great deal of time going over the features before I drove it off the lot. They were professional and courteous, and I would recommend this dealership to friends and family.

12345

May 29, 2015

I contacted Chip by phone and he did a great job at keeping in touch with me. He told me when the car i was looking for showed up and we came to a very fair deal in price. I would recommend this place to friends and family.

Taftbaker

May 27, 2015

I was satisfied on the overall experience on dealing with this dealership. I would tell someone else about this dealership

Weavco51

May 26, 2015

So refreshing to experience a professional buying experience. From start to finish. Very professional. Bo long. Greg. Jerry and Alan. All did great job. I have 40 yrs experience in auto industry. My experience with Paul moak was superior to any. Thank you. We look forward to long relationship

subaru107

May 21, 2015

Lynn Hancock was "SUPERB" even though she had recently had surgery she still managed to accommodate us in getting our WRX. She is very knowlegable and efficient. I highly recommend her.

comdoc58

May 16, 2015

First new vehicle I've ever bought. I've always avoided dealerships The process was easy and through. Chip Burns & Allen LaBan did a great job! I'll recommend Paul Moak Subaru to anyone in the market for one of these vehicles.

rushton

May 15, 2015

Nothing more could have been done to accommodate my Wife and me in this purchase of her new Subaru Forester. This is her 3rd new vehicle in her life. The last new one was 43years ago. She loves her new SUV.

Hoofesus

May 7, 2015

The sales person and finance person were helpful,friendly, andcourteous. They answered all questions, gave a fair value for our trade and an d an overall enjoyable buying experience. I would not hesitate to recommendthem to friends and family. We love our Forester already.Thanks.

simbad_reb

Apr 22, 2015

Great people that know what they are doing and they got my WRX shipped in very quickly. I would highly recommend this dealership to another person.

msuengineer

Apr 16, 2015

Best car buying experience EVER! Enjoyed working with Chip Burns and Jerry Warfield. Both were very friendly and helpful. Mr Chip spent plenty of time showing us the options and working with us on the price. S.SowellMagnolia, MS

DaleHall

Apr 14, 2015

Overall, my purchase was a pleasant experience. I was treated with respect, and left there in my new car feeling happy with my deal. Mr. Edward Townsend was very thorough in explaining the features of my car, and I certainly would seek him out if in the market for another automobile.

go tigers

Mar 31, 2015

HAD A VERY ENJOYABLE EXPERIENCE IN THE PURCHASE OF OUR SUBARU OUTBACK. EVERYONE WAS FRIENDLY NOT PUSHY. I LIVE OUT OF STATE AND WOULD TRAVEL TO PAUL MOAK TO MAKE A PURCHASE AGAIN. SPOKE WITH JERRY WARFIELD, GREG SCALES BOTH WERE VERY KIND. GREG WALKED ME THROUGH ALL BELLS AND WHISTLES AND HELPED US ON OUR WAY. THANKS GUYS.

Jasmine

Mar 30, 2015

Edward was very accommodating and patient with us. He was knowledgeable and made the buying experience of our 1st Subaru easy and fun! Thank you, Edward!

Awallace

Mar 23, 2015

Mr. Burns was very nice and accommodating! We actually spoke with Mr. Burns a year prior and he answered all of our questions and wasn't at all pushy which I liked. I knew immediately that when we decided to buy, we would contact him first.

tst1966

Mar 23, 2015

Everyone that helped us was very helpful and knowledgeable. it was a very nice experience and we will do business their again. thank you. again thank you.

Jennanney82

Mar 19, 2015

Thank you to everyone at Paul Moak Subaru for making my first car buying experience a memorial one and such an easy one. I absolutely love my new Outback and I so appreciated the kindness and length of time spent with me going over details and a tutorial of all the features my new car offers me. I highly recommend this dealership for their politeness, kindness, and knowledgeability about their vehicles and services offered. Excellent customer service!

Insley1085

Mar 4, 2015

My experience with Paul Moak Subaru was great. They gave me a fair price on my trade-in and on the new vehicle as well. I wanted a specific color and trim crosstrek that was not in stock at their lot. But they were quickly able to locate an exact match at another dealership and it was delivered in a few days. We were given a very nice new Volvo as a loaner car in the meantime. I plan on using them again in the future for another Subaru purchase.

mikenhobbes

Feb 27, 2015

Greg is easy going and knows his Subarus. He was able to explain everything from the engine to all the options to me and got me set up with the Outback I wanted. He also kept me informed on the order status. I would buy from him again.

newcargirl

Feb 27, 2015

Chip Burns helped us with a new car purchase. He had been recommended by a friend.He is highly knowledgeable, not pushy, and delightful to deal with. We felt like he knew hismerchandise and was proud of it but he did not try to manipulate us in a "hard sell" that too many car salesmen use. He was straightforward in the negotiations over price and we believe we got a fair deal. Of course we have had the car only one day, but so far we feel very good about the overall experience and would recommend both Paul Moak and Mr. Burns to our friends.

Floyd

Feb 20, 2015

The sales team is so friendly! They look out for your best interest and make you the best deal. This is my 2nd Subaru purchase at this dealership.

emwilson

Feb 16, 2015

We had done a lot of shopping online and knew what we wanted, and a price had been quoted by phone. However, we were very pleased with the attention received by the salesman and other employees encountered during our inspection of the car, the test ride, and questions to be answered. The vehicle prep and paperwork as well as trade-in issues all went very smoothly and efficiently, which was very much appreciated since we had driven over 100 miles to the dealership and still had a long ride back home.

DK

Jan 27, 2015

This dealership had a vehicle with exactly the features we were looking for, newly arrived on the lot. The purchase process was streamlined and efficient, and our salesperson knew how to help us with the details.

jrobinson

Jan 9, 2015

Easy process, no pressure. Chip was friendly and very helpful. He made the whole experience smooth and quick. The quality of the Subaru are excellent.

oneal

Dec 31, 2014

Dealer was very helpful and friendly. The entire process was easy and worked with me on the trade-in and was wrapped up in one day. I would use them again if needed.

martha bullard

Dec 19, 2014

this was our second time purchasing a Subaru from Paul Moak Subaru we have had an amazing experience and will definitely come back if we ever need another vehicle. Chip is a great salesman.

msuginger

Dec 6, 2014

Chip was very friendly and did a wonderful job keeping me informed about my ordered vehicle. I would buy a car from this dealership again.

tinytim5651

Dec 4, 2014

Chip was wonderful. Easy going, very helpful and followed-up every step of the way. He made the entire process as easy as it could be. Worked with us on the trade-in, and had the whole thing wrapped up in no time. I most appreciate that Chip is not your typical sales person -- just a nice guy happy to help explain the car's features and handle the sales process once you've decided to buy. Because Subarus are such great cars (they can sell themselves), it really comes down to the folks at the dealership, which is why we chose Paul Moak. Happy to recommend them, and will certainly buy my next car at Paul Moak.

Jpf

Nov 21, 2014

Greg was very attentive, and went well beyond the norm to go over all the details of the car. Jerry Warfield was also attentive. And the finance man was also very good.

David Spencer

Nov 18, 2014

A terrific experience. Over and above the usual. The staff made the buying process a breeze. The car is terrific. So is the dealership. I'd do business with them again in a heartbeat.

claramartin

Nov 15, 2014

Lynn made my experience at Paul Moak one that was enjoyable, and she is the only person I would have wanted to be helping me with my car! I will be sure to refer her and Paul Moak to any friends who might be buying a car. Lynn was attentive, and very thorough, taking her time to explain all the features of the car so that I felt well taken care of! She is extremely professional, and any time I have any questions about my new Subaru, I will be going to her immediately because I feel like she is honest, and making sure that I have the best experience with my Paul Moak Subaru. Thank you Lynn for your amazing help, I wouldn't have wanted to go to any other sales person. Five stars!

grubbs

Nov 13, 2014

I could not be more pleased with my experience with the sales person and business person who helped me with my purchase. They were very accommodative, knowledgeable, efficient and pleasant to deal with and had a sincere desire to make my first experience with the dealership and Subaru and excellent one.

dwarren

Nov 10, 2014

Very pleased with the salesman and dealership. Found the car we wanted and delivered when promised. Very pleased. The salesman explained everything well. Finance people were great.

onlinebret

Nov 3, 2014

The guys at Paul Moak worked very hard to get me the right car in the right price range. While I wound up paying a little more than I'd hoped, I was satisfied with my purchase and plan on revisiting this dealership in a few years for my wife's car.

emilywarren

Oct 31, 2014

I had a great experience with Paul Moak Subaru. If I am still in the area when I need to purchase a new Subaru, Paul Moak will be my first stop.

rjwilli2

Oct 15, 2014

Great experience all around and am loving our new Subaru!! Would totally recommend this dealership to anyone wanting an amazing vehicle! The salesman were so helpful and made the buying experience easy.

kthrash

Oct 3, 2014

Lynn Hancock at Paul Moak Subaru, is the sales person you want to encounter at any dealership, knowledgeable, and no gimmicks involved.. you get what you want how you want it. Zero High pressure sales tactics, no hiding your keys from you, just a pure perfect sales experience. Thanks Lynn for my brand new 2015 Subaru BRZ Limited.

citjet

Sep 5, 2014

Edward Townsend made purchasing our new Subaru Outback one of the easiest and most pleasant car buying experiences we have ever had. After coming off of a terrible experience recently this restored my faith in customer service from a dealership.

Clkwelch

Sep 2, 2014

After much research I decided to buy a Subaru Outback and went to Paul Moak and worked with Lynn Hancock to make my purchase. From start to finish she was great to work with and even met up with me on her day off to get me the numbers I needed to make my decisions. The General Manager who helped finalize my sale was also great. Lynn sat with me in my new Outback the day I picked it up and helped me sync my phone and went over all the buttons and gadgets and gizmos. It was a great experience. I am already loving my new car and have taken it on a short trip already. I met the service manager and was impressed and know that I will be taken care of by my dealership.

jamerson7

Aug 30, 2014

After much deliberation, I decided on purchasing a new 2014 Subaru Outback. I had not set up an appointment on my first visit; I was treated almost right away by Mrs. Lynn Hancock. She was extremely well informed, and the one question I had that she did not know the answer, which was transmission-related, she was happy to direct my question to the necessary employee.One thing I truly appreciate about this dealership was their honesty. On a different visit I talked to Mr. Kelvin Quick because Mrs. Lynn was off work that day. He let me test drive an Outback and through much of my research I had several questions pertaining to oil consumption. He (and later Mrs. Lynn, also) both brought that issue up and presented the fix Subaru felt would be necessary. So I highly commend this dealership for their honesty.

cdharrell

Aug 22, 2014

Chip was very friendly and helpful. The whole experience was easy and stress-free. I would definetely recommend the dealership and Chip, our salesman, to anyone.

Tcoco

Aug 20, 2014

Edward went above and beyond helping me obtain this vehicle, from giving me daily updates, to in-depth info on the car itself. I would strongly recommend Paul Moak Subaru to anyone in the market for a new or used vehicle.

sherri.puder

Aug 19, 2014

I inherited my first Subi, bought my second and third!!!! I'm am sold since my first! I doubt I will ever own another vehicle! Awesome vehicles! Superior value! Fantastic dealerships!!!

caus8877

Aug 18, 2014

I'm sold on the Subaru brand as a good quality product. This is the second time to buy a Subaru from Lynn Hancock at the Paul Moak dealership. There was no pressure nor any hassle in the transaction. My wife and I were able to walk the lot and check any and all of the automobiles. Our sales representative, Lynn Hancock, even brought around a new Legacy that had just recently arrived. We really liked it and Lynn helped us come to an agreeable deal. After just a short time in the dealership we drove our new Subaru home and are well pleased with it and the purchase at Paul Moak Subaru. We would recommend both the Subaru product and this dealership, Paul Moak (and this sales rep, Lynn Hancock) to anyone in search of both a great car and great place to purchase a great car.

Randy Russ

Aug 13, 2014

My wife and I are loyal Toyota Camry owners, but based on the top-rated Subaru Forester we took a look at this wonderful small SUV. We were not familiar with Subaru or the Paul Moak dealership. Chip Burns made it easy to chose Subaru and Paul Moak. He was extremely knowledgeable about the car and very down-to-earth...no pressure. He explained the features and benefits of the Forester to my wife and we made the decision to replace her 2009 Camry. She has not been disappointed. If you are looking for a small SUV...you owe it to yourself to check out the Subaru Forester from Paul Moak, be sure to ask for Chip Burns!

sfcgreenwood

Aug 8, 2014

My wife and I had a great experience from your sales team. My wife was nervous about trading in my Jeep since I am currently in Kuwait, however, everyone was very freindly, offered a fair trade, and provided outstanding assistance. I will will definately be a lifelong customer.

wclark587

Jul 29, 2014

I was so pleased the first time, i bought my daughter a car from Paul Moak. Went in for a used car and bought a new outback

lvmaher

Jul 25, 2014

Our salesperson, Kelvin, was excellent. Very patient and knowledgeable. Everyone was very professional and courteous to us. Has been in touch to follow up as well.

killacorn

Jul 17, 2014

I was very impressed with the professionalism and the quality of service. I would highly recommend this deal and all other dealers in the Paul Moak family.

Cslonak

Jul 10, 2014

Was a pleasant shopping experience with nice building accomodations. Knew very little about the Forester when we began the experience. Chip explained features very well and was patient in our process of making a decision.

Graham2014

Jun 27, 2014

I drove from Mobile, AL with my wife and 18 month for the best car buying experience I've had. The salesman, Edward Townsend, and the General Sales Manager, Jerry Warfield were absolutely professional and accommodating. I highly recommend Paul Moak Subaru.

Bkintner2

Jun 25, 2014

Kelvin was very helpful during our visit. He saw to all of our needs and provided an appropriate solution. We would recommend him to anyone.

capoore

Jun 25, 2014

I have dreamed of owning a Subaru Outback for over ten years. After searching for several months for the perfect car, we ended up at Paul Moak with the perfect Sales Associate-Mr. Kelvin Quick and the perfect Sales Manager Mr. Jerry Warfield. We couldn't have been more pleased or blessed with the way we were treated from Mr. Quick staying overtime to let us test drive as many cars as we needed to to Mr. Warfield getting the price right for us. Truly, the most professional car dealership we have ever been involved with and we are now driving our perfect Subaru outback-brand new 2014 with all that we wanted in a vehicle. Thank you so so much!!

MSmathmom

Jun 16, 2014

Everything about this experience was so pleasant. I am a lifetime Honda driver that on a whim test drive a Subaru. I am so glad I did. From the first visit I was treated with respect. I didn't feel pressured. I was given a wealth of information on why the Outback was right for me. And when it was time to buy, I was comfortable and happy.

mnpasdn

Jun 12, 2014

Our sales person was very knowledgeable and friendly. She supplied us with all the information we needed to make a qualified decision about purchasing the car, but did not push us to purchase until we were ready.

salmoreno

Jun 10, 2014

Chip was very cooperative, patient and understanding. He tried to explain what I needed to know as a new owner. He was honest and straight forward.

djdh

Jun 7, 2014

I had an excellent experience at Paul Moak. Chip Burns, our salesman, was very professional and helpful. I am very pleased with my Suburu Outback.

Foley1

May 26, 2014

My experience at Paul Moak Subaru was very easy and enjoyable. The staff was very professional and friendly and they were extremely knowledgeable. I would recommend them very highly and they were very helpful.

sfpeters1

May 21, 2014

Bought a CPO 2011 Subaru Outback that was totaled 8 days after i bought it, the whole staff help walk me through some of the insurance issues and then bought a 2014 Subaru Outback a couple weeks later. Could not have had a better experience on top of the fact that I love this new car.

mgodom61

May 17, 2014

One of the easiest car buying transactions ever. Wonderful staff and where extremely helpful. I would highly recommend Paul Moak for a new or used vehicle purchase.

kjnurse2004

May 11, 2014

This was by far the easiest process that I've ever had with car buying. Greg never pressured us as it took several months to decide whether to buy a new car. The entire staff was completely genuine and seemed to care about our needs. They made sure that we walked out of there with exactly what we wanted and how we wanted it. I will certainly tell others to give Greg a call if they are in the market for a new car. I'm hoping that the customer service will be just as great as the sales experience.

circe1518

May 10, 2014

Three car purchased from Paul Moak and the experience was great again. Easy to do business with and handled the transaction in a timely matter.

kylebozeman

May 1, 2014

The sales people at Paul Moak Subaru were great! They were super friendly and knowledgeable! They fit me into just the right car, at just the right price! I would highly recommend this dealer to anyone.

Aducote

Apr 26, 2014

I sent an email inquiring about the car I wanted. I received a quick response and follow up emails. Dropped by the dealership and they set me up with what I wanted. No pressure to do anything else.

13mulvihill

Apr 25, 2014

I worked with Lynn Hancock and Jerry Warfield on selecting a new vehicle. Lynn was helpful and patient as I examined and triedseveral models I was interested in. Lynn explained the features of each model and helped me settle on the Subaru Forester. Lynn and Jerry helped to find a model I liked and in the price range I targeted. I would recommend them to anyone that values a professional when looking to make a purchase.

sherrin6

Apr 16, 2014

My experience at Paul Moak was positive. I found the employees to be helpful and friendly. They were knowledgable of the vehicle I purchased. The car was ready for pick-up when promised.

shickson01

Apr 16, 2014

My husband and I have puchased many vehicles in our 30+ years together and we both agree that our experience at Paul Moak was the best yet. Edwards knowledgeable and low pressure sales technique was a welcome change. He patiently waited while I flip-flopped between vehicles and did not try to sway me to more expensive models. Jerry in finance was also very helpful and efficient in getting the terms that we wanted.

step13hens

Apr 15, 2014

Lynn was very accommodating and knowledgeable and I enjoyed my experience. Jerry and Allen were very helpful in the overall traction. volvo is the brand purchased but the selection was not there so had to pick subaru. Thank You Paul Moak.

b29sd

Apr 9, 2014

We had previously bought a Subaru in 2010 and worked with Chip Burns who was very accommodatingin that sale. We have been very satisfied with the 2010 purchase and decided we wanted to get a2014 and Chip Burns again helped us. He and the personnel at Paul Moak were very courteous andmore than willing to answer any questions we had about the vehicle and did everything they couldto make the two trips we made over there very pleasant and we would recommend the Subaru andPaul Moak to everyone. I had many people ask where we got the first Subaru and I willingly and happily told them that Paul Moak in Jackson was the dealership and without hesitation always recommended the car.

rnelson989

Mar 26, 2014

Very enjoyable buying experience at Paul Moak Subaru and highly recommend using Chip Burns to complete your purchase. Very clean dealership and pleasant people throughout. Would definitely buy from Paul Moak Subaru in the future!

shadyal

Mar 26, 2014

pleasant environmentgreat people, clean comfortable and informative.all things good for a good buying experience I would recommend to anyone, and it's likely when our other household vehicle needs replacing it will come from here

scribbler

Mar 24, 2014

I had a very pleasant car-shopping and car-buying experience. The car was just what I was looking for. The staff was knowledgeable and friendly. The sale itself was transacted very quickly and easily.

tlorinser

Mar 12, 2014

My wife and were on a driving vacation from Minnesota to New Orleans. We were staying in Vicksburg MS for two nights when on the first day our check engine light went on in our Forester. We found Paul Moak's Subaru dealership through our roadside assistance. We explained our situation to Tyler Crumb and he and the mechanics at their dealership went out of their way to find out what was wrong with our car and fix it so we could continue our trip with minimal interruption.

jrcolby

Mar 9, 2014

GREAT EXPERIENCE, CONCERN ABT WHAT I WANT THEY GAVE ME THE SIZE, COLOR OF VEHICLE GREAT FOLLOW UP IN PHONE CALL, LETTER AND EMAIL I AM PLEASE WITH MY PURCHASE.

toby jones

Mar 7, 2014

The salesman was very nice and knowledgeable. We came by the dealership on three different occasions and he was welcoming each time. He also didn't seem to mind us bothering him.

banshee39305

Mar 6, 2014

Very satisfied. Would recommend purchasing a vehicle from this dealership to others. Everyone was very helpful and friendly during my visit. All my expectations were met.

Trijohnnytri

Dec 28, 2013

The dealer and salesman were very friendly and helpful. They helped clear up any questions I had and were very clear with helping me choose my car and made the process very easy

LindaLau

Dec 19, 2013

Very reasonable deal. The sales person Mr Burn is honest and straightforward, ever so willing to negotiate the best price and most of all, he is very sincere and genuine.

5dogs

Dec 13, 2013

Subaru is well known for it's reliability and quality. After researching other vehicle information I decided Subaru was the best value for the price. Chip Burns has been with Paul Moak for over 20 years and it shows through his knowledge of the brand and his friendly way of explaining all the features. He and the finance manager went above and beyond by staying late to make my purchase pleasant, quick and easy. I have been extremely satisfied with my purchase of the Crosstrek and would definitely recommend this vehicle and using Paul Moak dealership to my family and friends.

barbaraking

Dec 13, 2013

My husband and I had planned only to look at the new Subarus on our visit to Paul Moak but ended up buying our Forester that day. We had bought Hondas from Paul Moak in the past and had been very pleased with the dealership. We've always appreciated the professionalism of the sales people, the absence of high-pressure tactics, and their extensive knowledge of the automobiles that they're selling. Our most recent experience did not disappoint. The entire experience was a pleasure from start to finish.

RFGarretsonsr

Dec 13, 2013

Mr Scales knew his product well. He was interested in my selecting the right vehicle for my wife and myself. I especially appreciated his not pressuring us to make a decision.

vzvzasdf

Dec 12, 2013

Had a great experience because we were treated nicely, fairly, and the deal was straight to the point. Mr. Scales came in on his scheduled day off to help us.

gtorinese

Dec 9, 2013

Most of the time when you walk into a dealership, you feel as though you are a mouse being stalked by cats. The sales force jumps to see who is going to be the top cat. That was not the feeling I had with the Paul Moak dealership. They greeted me and my wife and we looked around without being hassled. When we were ready to sit down with a sales rep we were introduce to Lynn. She was very knowledgeable on the Subaru and I learned a lot from her. I had already done my homework on the Forester and Knew what I wanted. We left that day after putting a down payment on the Forester that I wanted and waited for it to be delivered. Delivery was just as smooth as our initial visit. I was introduced to the Service Dep't, Parts Dep't and most importantly my new Subaru Forester Touring.I will be back in the future and I will buy another Subaru and it will be from the Paul Moak Dealership

Stanleyb

Oct 21, 2013

We drove 250 miles to purchase simply because the price was negotiated before we arrived. All paperwork was ready, took 15 minutes. This is the way we like to do business

minghou1

Jun 13, 2013

I currently own three Subarus, I had a fourth but traded it in in 2012. Three of these cars I purchased at this dealership and paid cash for each one. I love Subaru but this experience has really soured me and especially with this dealer.my situation is one in which two of my cars have been recalled; one for a defective steering column and the other for corrosive brake lines. My husband is very ill (end stage COPD and Alzheimer's) cannot be left alone for long periods of time. He does not drive. When I received the recall notice (steering column) the letter stated that if I were uncomfortable driving the car the nearest dealer would come and get it. Then a week or so later I got the second letter(corrosive brake lines). I called the dealer, spoke to service (Val) who told me to call corporate as she knew nothing about it. I did so and spoke to a very pleasant customer service rep who gave me two service request numbers and tried to help. I asked that the dealership pick up both cars and the customer service rep led me to believe, that because of my extenuating circumstances, they may do it, she would speak to dealer. The answer was a pretty rude "No". They were willing to pick up one but not the other and would not deliver back to me, even after I explained my situation. My options at this time are to try to get the cars to Jackson, MS or sell all three and try to fine something comparable and a dealer who is a bit more user friendly. I am leaning towards the later at this time. This is not sour grapes but I would think that after my track record of three cars and paying cash, this dealer would have reconsidered. Given the dealer strategy of telling corporate what they are willing to do or not do, I see nothing but a decrease in sales for Subaru. Subaru is a good automobile but I just wish they would treat their repeat customers with a bit more respect and consideration. At this time I cannot give this dealer the rating I gave them back on 7/13/2011.

cdhlong

May 25, 2013

Great experience!! Chip Burns was extremely helpful and knowledgeable about Subarus. I love my new car, and would definitely return for future autos. Thank you for everything!

lauramerrill

May 14, 2013

My experience with Paul Moak Subaru was overall a very positive one. I feel as though I got fair trade in for my vehicle which was important to both me and my husband. The individuals that helped, Jonathan and Chip, us were very informative but not pushy. They took the time to go over various options with us and were able to present us options that were complimentary to our budget. Overall a great experience!

mennefield

Apr 16, 2013

Everyone at the dealership is very nice and friendly. I have never had a problem with the service. The sales Advisor Ms Alexander is always helpful. I was under no pressure to purchase a car. The Sales team worked very well with me at getting the price affordable for me. This is my 5th purchase and I will continue to be a customer. The men in the garage take good car of my car. I have never had to return it for something they didn't complete. I know they will take good car of my daughter's new Subaru.

Gfxandrea

Mar 5, 2013

The sales was very nice and knew his product very well.great customer service from the start to finish..ade sure I was pleased with everything and took time to make sure I could work all settings

jsjones23

Feb 20, 2013

We had an excellent experience, starting with the friendly and knowledgeable Chip Burns. He was able to answer all of our questions about the Impreza and most importantly was laid back, professional and NOT high pressure. The test drive was easy and the negotiations were fairly simple. We would buy from again.

stangs4me

Feb 20, 2013

We have thoroughly enjoyed working with everyone at Paul Moak and we look forward to being long-term customers - thank you!

susanldenton

Feb 20, 2013

I called the dealership the morning my husband and I decided to come to Jackson. The representative asked when we expected to arrive so someone would be available for us. She also said that we should ask for Jerry when we arrived. My husband and I arrived at 2:00 and asked for Jerry and were told that he was not back from lunch. Greg Scales was there and said that he could help us. We were glad to meet Greg. He was most helpful in showing us our options, taking the car for a test drive, and pointing out features on the car, and beginning the process of trading our former car for the new one. My husband and I were quite satisfied with our experience with Greg Scales and Paul Moak Volvo and could not be happier with our Volvo. The only negative aspect was the time it took to complete the sale considering we were not financing. We walked into the dealership at 2:00 and left at 6:30.

mjshawolson

Jan 25, 2013

Everyone was very pleasant. A minor complaint is: it took a very long time to for the shop to 'detail' the car to take home.

Lau

Jan 15, 2013

Chip is awesome. Honest and sincere sales person.willing to meet what I need ane willing to spend time to negotiate. Would Highly recommend him to anyone.

NewOrleans

Jan 14, 2013

I rated this dealership the way I did because these gentlmen were great with helping me get the car and SUV that I wanted in a timely fashion. Thank you.

jrmrss

Jan 2, 2013

Chip was excellent to work with. Very nice guy and very willing to work to get me the car I wanted. The use of email made the process easy and Chip was always quick to respond to my inquiries and questions. I would recommend this dealership and would buy there again.

NRP9835

Dec 6, 2012

This is the third vehicle I have purchased from Paul Moak - one Honda and now my second Subaru Forester.Although I check out other lines and dealers every time I am looking for a car, Paul Moak's salespeople are the best to deal with. I have known Jerry Warfield since he sold the Honda to me, a long time ago. He is the General Sales Manager at Subaru, and he's not only a nice guy, he is a good manager. Chip was my salesperson and he is typical - he listened to what I said I needed and directed me to the car that filled the bill. Here, no one talks down to the "little woman," or tries to sell me more car than I need - a problem I have had at other dealerships - dealers I have never bought cars from!

max.jordon

Nov 30, 2012

Both Jerry and Lynn stayed late for both me and my wife as we came in to the dealership. They both took the time needed to help us through our first car buying experience. They were very knowledgeable and very helpful in helping us buy our first car together. I would recommend going to Paul Moak Subaru to anyone!

NewOrleans

Nov 14, 2012

I gave this rating because these gentlemen were very knowledgable about the car that I purchased and extremely helpful with making sure I received quality service. Thank you.

Bcalt

Nov 10, 2012

I experienced a very positive new car purchase experience with Chip Burns a year ago and decided to go back today. Mr. Burns was very professional and helpful!

aschnei521

Sep 18, 2012

The quality of customer service at your dealership is an embarrassment. The level of customer respect is infinitely lower than the quality of vehicle Subaru makes and they should be ashamed to have you as one of their dealers. I requested an online quote from Subaru on 9/5/2012. I received an email from Kelsey with a link to vehicles I didnt request, or broken links to vehicles that did not work. I then repeatedly asked for a quote on a specific forester I built online and finally received an email from Dewayne (9/12) with a quote. While waiting for Dewaynes first email, I received multiple spam emails (on 9/7, 9/10, & 9/11) speaking of how breathtaking and stunning a car is that Ive already test driven and asking me to come in and see it when I said I was from out of town. I then asked Dewayne to break down the quote for me (9/12) based on the price of the car, taxes, and the individual fees of your dealership. I have yet to receive an email reply. Instead, I have received more spam (9/14, 9/17). I will now be purchasing my Subaru from elsewhere and warning any friends or family about your pathetic idea of good customer service. I have done everything I can to make sure I been removed from your email list.

lailablue

Aug 20, 2012

Had a wonderful experience purchasing a new car with Lynn and Jerry. Would go back for another car in the future. No pressure and were willing to work with me to find the perfect car.

Newtosubarus

Aug 7, 2012

I hadn't bought a car in 15 years when I came to Paul Moak. Lynn was very patient with the numerous questions I had, and I am enjoying my Subaru more than I imagined. I would definitely recommend this dealership to others.

aomullin

Aug 2, 2012

I had a very friendly, no-pressure sales experience. The salesperson Greg Scales was very knowledgable and answered all my questions on my initial visit and when I told him that I still needed some time to consider my purchase of an XC60, left me alone for the couple of weeks I needed to make my final decision to purchase the vehicle. He then gave me the numbers for the final purchase price that I was being offered before I made the trip back to the dealership. Bo Long guided me through the paperwork and forms I needed to complete and sign in a quick and efficient manner, explaining along the way.

moosashi

May 1, 2012

I am from Mobile AL and I was looking for a 2012 subaru limited outback in green because it was not available at Koby subaru in Mobile. I spoke with Jamie Moak who was very nice and helpful and she confirmed it was there and expressed that they may be able to offer a better deal if I was willing to travel 3 and 1/2 hours to pick it up. The salesman from Koby subaru expressed that they had a good relationship with Jerry Warfield and he would have no problem shipping the car to Koby. But, since Jamie had made me a good offer, I was contemplating buying from Moak. That was until I recieved a call from Jerry. He was rude, arrogant, and imposing. He tried to make it seem like if I wanted the car I had no choice but to drive to Jackson. After he had tried to strongarm me into buying the car from him,I was totally uncomfortable doing business with him. Furthermore, since I didnt want to buy the car from Jerry he prevented the car from being shipped to Mobile so that if I wanted the car I had to purchase it from Paul Moak. I dont recall being so angry at a complete stranger,I have no idea hot this guy has been successful selling cars, because he is a liar and a jerk.

Melissa A Stanley

Mar 30, 2012

Chip was very helpful. He had me fill out a credit application on line that saved A LOT of time.He handled the deal with Great Customer Service.Jerry & Chip make a Good Team. I would recommend my friends to this dealer.They were very helpful in assisting us.Jerry was very thorough in handling the paperwork & if I did not understand something stopped & explained in more detail.Melissa Stanley

kfa

Feb 24, 2012

They were very helpful and stayed in our budget, which was our most important factor. We really appreciated the prompt, friendly service. We love our new car!

jklacourrege

Jan 31, 2012

My salesman Greg Scales was very helpful and persistent about getting the deal done right. He made sure evrything was taken care of down to the last detail so that the car was ready and waiting, all cleaned up and ready to go. He was very understanding about the nature and purpose of the purchase and worked to answer all questions. Definitely ask for him if you go in.

lisainsavannah

Jan 31, 2012

Chip and Jerry are excellent!! They have been working with us on the trade of our 2009 Forester since October of last year. They were patient and kind. Overall, their service was excellent and they made buying a new car a hassel free and pleasant experience!! Everything was done for us ahead of time...all we had to do was come in and sign on the dotted line! :)

stephenmcole

Jan 20, 2012

Fist of all, I should say that I purchased a Honda CR-V, rather than a Subaru car. However, I worked with Jamie Moak all the way through (I first looked at a couple of Subaru cars before deciding on the CR-V). This was my first car-buying experience, and it could not have been better. Jamie was very friendly, not pushy AT ALL, made sure we found the right car for me, and worked with me A LOT on the price of the car, the price given for my trade-in, and the interest rate for my loan.Jamie was always available for me to ask questions to and talk with. She returned all of my calls and emails very promptly, and very thoroughly. Since this was my first time purchasing a car, I had a lot of questions. She made sure I understood the ins and outs of everything that was happening, and was very honest with me.I had an excellent car-buying experience, and Jamie was the reason why. I'm sure Paul Moak has plenty of great sales persons, but if you're looking at any of their cars, I would highly recommend working with Jamie. She will be honest with you, will work with you on price, and will work very hard to find the exact car you want (and in the color you want!).

Don Philip Mims

Dec 30, 2011

This was our first experience with Paul Moak Subaru and I have to say it was our best experience of all the dealerships we have bought cars from. No Gang of sales people waiting to pounce on you before you can get out of your car. Chip was great and did everything he said he would do.Paul Moak Subaru is the only dealership we will deal with in the future. WE have found a home with the folks at Paul Moak Subaru.

msgbrandon

Dec 27, 2011

Been a Paul Moak Subaru Customer for 10 years. Outstanding Service Department and that is why I returned to buy again. Greg and Jerry were very helpful with the deal. GREAT Sales team too and everyone at dealership works together to make sure customers are satisfied.

huddy1

Dec 22, 2011

Everyone I have dealt with at Paul Moak has been informative and helpful. I would definitely recommend them to anyone who is looking for a new or used car!

ruthrosty

Dec 21, 2011

We really appreciated the quiet approach to car sales exhibited by Sam Cain. He was very knowledgeable about his product and gave us a good introduction to Subaru. He showed us what we wanted and left us to make up our minds. Jerry is just one great salesman--smiling and confident! A great package: Sam and Jerry!

bjochimsen

Dec 20, 2011

Jamie walked me through this purchase of my third Subaru, giving me much support as I tried to decide which model to purchase and which options would best meet my needs. I am thoroughly pleased with the Outback I finally chose. Jamie and Jerry were both a joy to work with.

dpsubaru

Dec 8, 2011

I had a very pleasant experience arranging the lease of my new Subaru Outback. Jamie Moak knows the product well and goes out of her way to be helpful. She is also helpful in discussing the issue of lease versus purchase. I will recommend Jamie and Paul Moak to anyone considering the lease or purchase of a new vehicle.

DeniseA.

Oct 29, 2011

Sam Cain made me feel very comfortable with my car shopping experience. He did not pressure me in any way. He was professional and knowledgeable about his product. I look forward to a long time of enjoying my Subaru Outback.

JxnMS

Oct 4, 2011

I was recently in the market for a crossover SUV. I had visited several dealerships in the Jackson Metro area already (with mixed results) when I finally got down my list to a Subaru Forester. I arrived on a Saturday afternoon and met Jamie Moak. She talked with me about the Forester model. Unlike my previous experiences with salespersons, she was never pushy, fidgety, nor distracted. She was focused on describing the details which interested me, and did not overreach on topics in which I had little interest. Pleased with my experience and the product, I put the Subaru Forester near the top of my list. The following week, I narrowed my choices and test-drove the top three contenders. That Saturday, I test-drove the Forester with Jamie. Again, she showed poise and knowledge in making sure I was getting the information I needed to make an informed choice. After the test-drive, I decided to get a Forester.Then I got a little picky. I did some more research online. I decided that if I'm getting a vehicle, I'm going to get exactly what I want! I picked a trim level, a color, and a few extras. I researched prices and set in my mind what I was willing to pay. With my selection and a price firmly stuck in my mind, I called Jamie and told her I was ready to buy. When I met with her, I described exactly what I wanted in a Forester. The dealership didn't have it in stock, but Jamie said the sales manager, Jerry Warfield, would try to find a vehicle as close as possible to my selection. Within days, they had located almost exactly what I had in mind (minus the few frills that I was going to add). When it came to price, Jamie was, as always, very honest and forthright about matters. The intial price given by Paul Moak was within $100 of my researched "fair price." Jamie and Jerry stayed until closing and later to accomodate my and my spouse's schedule. We worked out a deal quite easily.Getting both signatures to close the deal, however, was going to be tricky. Once the vehicle was delivered from out of state, my spouse and I were going to be in two different places. Jamie was a trooper, and we got each set of signatures. I was off and away in my new vehicle! I can say that during the entire process, I never felt strong-armed nor overtly manipulated into any consideration or sales tactic. Every piece of information, mechanical and financial, was handled candidly and professionally. Every concern, including the service department's hours not matching my own, was met with satisfaction.IN SHORT, I got what I wanted, from a candid and accomodating dealership!

minghou1

Jul 13, 2011

I originally contacted this dealer because the state in which I live does not have a Subaru dealer and Paul Moak was the closest one to me - 2 hours away. I have a 2008 Subaru Outback which needed to have some recalls done. I called and spoke to Val in service, who took great care of me. While I was speaking to her, I mentioned that I would love to have another Subaru but no dealer in my state. Val explained to me that they have services many from Louisiana.....So, I explained that I would love to look at another Subaru Outback but that I really did not like car sales people because of bad experiences of the past. She promised to link me up with a "right" person and that she did. While the service was being performed on my car, I actually test drove and purchased another, but a Subaru Tribecca this time. The sales person was not only informative but showed me how to save some $$ - her name was Jamie Moak- she is nothing less than Phenominal!!! She closed the sale in record time and followed up with style, grace and knowledge!Thank You Paul Moak Subaru and thank you Val in service and Jamie in sales. I have forgotten the financial persons name but I think it was Jerry W. He was equally as efficient and very polite!Thank You, Thank You, Thank You Paul Moak Subaru

MySubaru

Jun 30, 2011

I took my Subaru for a service, they did an okay job, but the price was pretty high compared to other places. That wasn't my problem with them though. The problem was that they would not call me back at all. I had a 9am appointment and by 5pm they had not called me to tell me it was ready for me to collect my car. They close at 5:30pm and I did not realize that until almost too late. I left 3 messages and no one called me back. Luckily I had a friend who had stopped by to see me who took me down there right away. If I had not had that ride right there, I could not have made it to the dealer before they closed as they had given me a taxi voucher. There is no way a taxi could have gotten to my place and all the way to the dealer in time. So when they did talk to me they said "they just finished" and that I could give them my credit card over the phone and they would leave the keys in my car. In downtown Jackson? NO FRIGGIN WAY. That's IDIOTIC. So, I did get my car and leave. BUT on the way home I discovered I have TERRIBLE steering wheel shake. They were not asked to do ANYTHING to my wheel balance etc, and it had been perfect when I drove there, but after they "serviced' my car, it was all out of line. I called and now, 3 days later, NO ONE has returned any of my calls. All I get is voice mail. This company is DISGUSTING. Do NOT go there. I now have to pay another company to fix what Paul Moak (JOKE) screwed up. It's going to cost me another couple of hundred and it's not like the almost $800 I had to pay Paul Joke wasn't enough!

folive

Jun 27, 2011

The overall experience was very good. We felt no pressure at any time. We were allowed to make our decision in our own time. They made it very clear they would work with us to earn our business which is just what occurred. We also feel comfortable that the Subaru team at Paul Moak will be there for us if we need them in the future as they promised.

geosheep1

Jun 17, 2011

We experienced a no pressure pleasant attitude from our sales lady, Jamie Moak. Jamie related well with my wife for whom we were considering buying the car. This looking and returning lasted about two weeks. During that time we shopped around but had not found anything to our liking and budget. We went back to look for a good used outback and once again drove a new outback that my wife really liked. We shopped around a bit more that very day and decided the outback was the car for her. We were given what we finally felt was a good price. Along with the price I had a few options I wished to add. The manager, Jerry Warfield was very helpful in getting us into the position that I felt they valued my repeat business and structured the complete transaction such that I was a happy purchaser and they were happy to sell me the car. I will go to this team next time I'm in the car market and will not hesitate to recommend them to others whom I know are considering buying a car. We ended with what I felt was a win win deal and I appreciate doing business like that.

Stielg

Jun 10, 2011

I had attempted to purchase in Memphis, not a lot of success. I had a contact who put me in touch with this dealer in Jackson MS. They were willing to deal and meet my price. In exchange I had a way to Jackson from Memphis to purchase the car. They made it very easy to purchase the vehicle. Financing, information on the vehicle use after purchase, only piece left is waiting for the company they helped me work with to get tags and title done for Tennessee. It was worth the drive to work with this dealer. Now they probably will not see me for service, but I would expect that to be first rate as well.

caus8877

Feb 24, 2011

We bought a used Subaru Outback a couple of years ago. Because of its mileage and the need to pass it along to our young son, we were in the market for a new car. We looked at Toyota's and Nissan's at dealers located closer to our home, but really could not settle on either of those makes. We were so pleased with our old Subaru that we decided to drive further from home and visit Paul Moak and check out the new Subaru's.We're glad we did. The salesperson, Lynn Hancock, was most helpful. She did not pressure us and was knowledgeable about the products (we also looked at a Honda and the Forrester). After test driving the Honda and Forrester we knew that we had to buy the Subaru. We decided on buying another Outback.The Sales Manager, too, was most helpful. There was no "tug-of-war," back-and-forth, but we were able to quickly settle on a price and get to the paperwork.I would certainly recommend this dealership to anyone looking for a new or used car, and most assuredly recommend the Subaru Outback.

dbtrotte86

Feb 12, 2011

I had originally purchased a new 2010 Subaru Outback from Paul Moak and made the purchase at a time when the Outback was in high demand. I felt like due to the dealer having the pressure of availability, they were unwilling to negotiate a lower price for me on this original purchase. I was pleased overall with the Outback but felt I needed to have towing/hauling capability which I didn't have with the Outback--the towing hitch was about an $800 dollar Subaru factory option, which I think is a bit inflated. I ended up trading the Outback for a full size GMC Sierra truck which I was very happy with--minus the fuel economy. After some six months or so of hard thinking and weighing out the cost-benefit of truck ownership, I determined that even though I used the truck bed a great deal on a recent move I made--I just wasn't seeing the true value in my circumstances for continuing to drive a full size truck. At this point I contacted PM again, to see what pre-owned Subaru vehicles were available. I worked for some two weeks with Mr. Long until I finally agreed to trade my GMC truck even, in exchange for a higher mileage 2010 Subaru Outback, which included an extended warranty agreement for 3yrs/36,000 miles. In summation, I feel the sales team at PM did all they could to accommodate me wanting to get back into a Subaru Outback. They were sensitive to my situation and made me the best deal they could; I am thankful for that. I would recommend the Paul Moak dealership to anyone.

PEGraves

Jan 22, 2011

Buying a car (SUV) for the first time - Mrs. Hancock and Mr. Long were helpful, knowledgeable, and all-in-all a pleasure to work with. They helped us through everything from the test drive - with a very reasonable route, that helped me test the car over local roads and the interstate - to the trade-in to the sale with courtesy and fairness. I came away feeling like I had been treated with utmost respect. They were willing to work with us on pricing on a remaining 2010 - balancing our needs against their own. At the end, I got to drive away with the car of my dreams, and feel that if I have any questions or concerns in future, they will be able to help me through that, too. I would highly recommend both the dealership, and the employees - and as far as I can tell so far, the SUV, as well!

cat.fosteriii

Jan 4, 2011

After stopping at two other dealerships, I went to Paul Moak to try out the Forrestor. I'd read that it was a good fit for vertically challenged drivers. I liked it. Sam, the salesman, also showed me other vehicles. He willingly grabbed keys for five different vehicles so I could test out the fit. Being shorter, finding a steering wheel that was far enough from me while I am still able to press the pedals, is easier said then done. So Sam let me sit and test drive multiple vehicles. As I had been looking at cars for hours, not only were the cars all confused in my mind, but I was tired of sales people. I told Sam up front, I wasn't buying today. I didn't want new. I wanted to see what fit. So we tried the used vehicles he had on hand. I even drove the Forrestor home for the night while I reviewed our finances. Alas, it was out of our price range. So I returned it, knowing it wasn't econmically wise and didn't make me jump for joy. A few days later, Jerry called me with a different vehicle that was in our price range. He offered to have Sam drive it out to me. I test drove this car. And bought it that night. This was all done with no pressure, with understanding and kindness. And I do appreciate that.

J Waller

Dec 14, 2010

I had a great experience at Paul Moak Subaru. The employees are professional, friendly and courteous. The whole experience from looking to buying was positive. I feel like they are more than a business but also friends. When I had trouble getting my GPS and Bluetooth working, Lynn and Jerry took time to sit in my car and troubleshoot with me. Lynn wrote me a personal note and called me to thank me for my business. She also checked back in with me throughout the process. When the first car I looked at did not work, she helped me find a better choice. I am totally satisfied with my experience at Paul Moak. My family buys our cars from no other dealership!

Stevens2984

Dec 13, 2010

The best way to describe the experience that my wife and I had at Paul Moak is to say that we were treated like family. Jim McLeod was the first person that introduced himself, and he took the time to sit with us and get to know us while we waited to be helped by Bo Long, who was the second individual we met. Bo was great to work with, was willing to answer all of our questions, and was incredibly friendly throughout the whole process. We then met Jerry, who handled our actual purchase and paperwork, and were again treated very hospitably. They uphold a high standard of excellence and integrity, and we would highly recommend them to any of our friends or family.

kredford67

Dec 4, 2010

My family has bought vehicles for years from Paul Moak and our experience has always been great. When we purchased the cars, we were treated with courtesy and respect. No hard sell. When we returned for service later, the work was done promptly and they resolved any problems with as little inconvenience to us as possible.

jxnurabus

Nov 29, 2010

There was a bit of break down in communication at one point, wherein Paul Moak was acquiring my car via a dealer transfer, unbeknownst to me (when i requested a dealer locate on the car, they did not mention Jim Keras Subaru, which is where I found the model I wanted. Perhaps, however, Jim Keras did not release it to PM for that reason and that's why PM couldn't 'find' if/offer it to me, I'm not sure). Once it was near the end of negotiations, however, things ran more smoothly and both Chip and Jerry were friendly and helpful and transparent. Overall, a good experience, and I would recommend Paul Moak Subaru to others!

Chemgrl

Nov 28, 2010

I recently was involved in an automobile accident in which my car was totaled. I also just had a baby (six weeks old) and will be returning to work this week and therefor needed to purchase a new car rather quickly. I found the car I wanted to purchase at Paul Moak Subaru in Jackson, Ms. but having a newborn makes things challenging, I don't have time to just go browse. Ms. Lynn and Mr. Jerry handled as much of the deal as possible over the phone and internet. I requested that the day I planned to test drive the car that the paper work be ready in the event that I liked the car in person as much as I liked it online. They had no problems with that. I arrived at the dealership with the car cleaned, full of gas and ready to go. We drove the car and in less than an hour I was driving the car home! They showed a great deal of courtesy and respect. I truly felt like a valued customer which was totally different from my last car buying experience. (2010 Honda Accord) The last car I purchased took 6 hours to process the paperwork and all the while they were acting like they were doing me a favor by selling me the car. I did not leave there feeling appreciated or as satisfied with the experience even though it was the car I wanted. I would gladly recommend to ANYONE looking to buy a new car that they go see Jerry and Lynn at Paul Moak Subaru. They are truly great people to work with. They didn't pressure me to look at anything I wasn't interested in, nor to add any options that would drive the price of the vehicle up.

lyoung1954

Nov 23, 2010

My wife and I have purchased 5 vehicles with Paul Moak, and we have always been satisfied with the services provided. We can go in anytime and they are always there for us. I gave this ratiing because they have always treated us like family, and we will certainly buy another vehicle from them in the future.

cj1war

Nov 20, 2010

He was verry professional.I highly recommend Paul Moak subaru to all who are in the market for a new or used vehicle. They made it very easy to do business with . The finance dept was very professional as well as the sales force. Jamie Moak was very easy to work with.

M. E. Ridlehoover

Sep 2, 2010

My rating is based on two different Subaru Outbacks, a 2002 and a 2010. The service on both vehicles has been easy, friendly, professional, and cost effective. The 2002 received alot of work to keep it in good condition in March, 2010. Brian Baskin was instumental in getting Subaru to replace the catalytic converter at no charge to me in August, 2010. The 2010 has been in for two recalls; however, the appointments were at my convenience and cost me nothing. I can truthly say that it is a pleasure to visit the new facility. I have been treated with with respect and courtesy each occasion.

csherwood

Aug 29, 2010

I am nearly sixty and have purchased 7-8 cars from different dealers over the years. I have purchased my last three vehicles from this dealer. It is very easy to state that Paul Moak is far and away the most exceptional I have dealt with. My most recent experience was 6-8 weeks ago when I purchased a new Subaru Outback for my wife. The salesman, Greg Scales is very professional and easy to deal with. First and foremost he knew the product extremely well and made comparisons very easy. He did EXACTLY what he said he would. Jerry Warfield, the sales manager was helpful and efficient on deal closure day. Absolutely no sales games that I have experienced at so many other places. Both of these men have been with this dealership for over 20 years which says a great deal about the operation.I have had my mother's Honda Civic and my previous Volvos serviced (and purchased) here. The Volvo unit also services Subaru. I have never had a problem. Technical staff have been very helpful in breakdown situations, giving good advice even when this has happen out of state.I think all this is a reflection of family ownership instead of corporate. It is very well run from a customer's point of view. Service prices have been quite reasonable and I have never caught them in any scheme to find additional things to fix. I am sure they have some weak points but I have not come across any yet.

ddavischrn

Jun 30, 2010

The 90 mile drive over from Meridian was definately worth the trip! It was our anniversary and we got recommendations and directions for dinner. Everyone was so helpful and friendly. We also got an AMAZING deal on the car! I would recommend Paul Moak to any and everyone! Lynn was very knowledgable of the workings of the car and sat down inside and made sure we knew how everything operated before we left. My husband got the sales manager to go through every possible way and figure number after number to get the best possible deal for us and he did without any frustrations. Great customer service!

johncurtisroberts

Jun 22, 2010

Lynn Hancock did an outstanding job managing the purchase of my new Subaru Forester. She was very helpful and attentive during the ordering/purchase process, ensuring all the options I requested were included on the vehicle. She alerted me as soon as my new car arrived and was equally helpful in assisting me complete the purchase transaction, even calling to follow up days after I took possession of the vehicle. I would gladly do business with Paul Moak Subaru again based on this experience.

dstewart

Jun 8, 2010

When Our Subaru broke down about a 1,000 miles away from California, where we live, I had it towed to Paul Moak Subaru, the only way for myself and the dealership to communicate was by phone. The empathy, understanding and patience given to myself and family members involved put us at ease and we were able to make the best decision in our situation, This dealership is a fine example of character and awesome customer service, Brian in the service department, you are one of the most courteous people I've come across. We thank you the Stewart family.

cindy p

Jun 5, 2010

Lynn was very pleasent to work with. She answered all our questions and then toldus things we did not know to ask concerning the differences in which car was best suited to our needs. She made it very easy to purchase our new car. We would recommend Paul Moak to anyone looking for a new car.

nataliarv

Jun 5, 2010

The overall experience was very good. They treated me well and explained all the different options and showed the different cars. I was also able to try all the cars that i was interested on. My only disappointment is that i had qualified for a VIP discount from ASPCA, but the dealer would not apply it, as apparently the outback (the car i finally got) is their best-selling car.

ddanahar

May 17, 2010

In the midst of moving to Jackson, MS from Illinois my beloved Subaru Legacy wagon was hit by an other driver and declared a total loss. Chip Barns, Sales Consultant, was an absolute pleasure to work with and helped to secure a price within my limited price range (the move was in the budget not a new to me car). I am very pleased with my 2006 Subaru Outback and my experience with Chip and all of the other staff at Paul Moak. My questions were answered fully and without hesitation. when i needed time to think things through this was respected and I felt no pressure to make decisions. This will now by my go to dealership for car needs in my new town and I would recommend them without hesitation.

M. M. Yeates

May 14, 2010

My first impression was with the cleanliness of the facility. Several salesMEN appeared taken aback when I requested a female salesperson, but Lynn Hancock was worth every minute of my half-hour wait for her! I was very impressed with Lynn's knowledge of the Subaru Forester. Lynn did not pressure me to test drive a more expensive model; she did suggest that I experience the power of the turbo engine for comparison with the lower horsepower. I'm glad that she did; I would not have been satisfied with the slower acceleration of the lesser power. Lynn didn't rush me to choose a vehicle. We spent a lot of time talking about the differences between my candidates. Lynn also didn't rush through the money talk. I expected the fast, confusing trickery of a car deal, but was so thankful when Lynn walked me through the calculations several different ways until we reached a mutual agreement on price. Our business was completed in about 3 hours; I honestly didn't feel taken advantage of; and I didn't have to bring a man with me to feel like I was treated fairly! I told Lynn that I felt like my experience that day was "decent." And it was. The follow-up thank you call from her the next day was unexpected, as was her card that said I was appreciated. They both felt genuine. And I liked those feelings enough that I will recommend Lynn Hancock regardless of where she works! Oh, and the car's nice, too.

t&g

May 14, 2010

Our vehicle required a major repair. (Headgaskets) Repair was timely.All employees were friendly. Service and communication throughout was outstanding (For example, though we did not ask for them, the technician provided photos via e-mail during the repair). We are very happy with the work and the cost. We enthusiastically reccomend this dealer's service to all. They have our trust.

Bill Beane

May 13, 2010

Replaced timing belt, water pump, belts, etc. I thought it was pricey but it could have been standard prices. Service was quicker than I expected. People were very friendly and seemed very knodlegeable. Dealership was clean, even new looking. If it stays running a long time I will remain a happy customer. Mechanic came and answered my specific questions about filters, etc. Seemed very accessible.

bdj238

Apr 15, 2010

Great Dealership, friendly people, knowledgeable staff & maintenance personnel. Beware of easily being pushed for un-needed maintenance; in other words get details. i.e. squeaky brakes may not need changing, just anti-squeak put on. Overall, great staff and experience working with them. They have always been prompt on service and quality of work.

Charlibart

Apr 15, 2010

Although we reside in West Monroe, Louisiana, we have bought our last 3 automobiles from Paul Moak in Jackson, Mississippi. We have always returned for service on both a previous Volvo and our latest two Subarus. The fact that we choose to drive approximately 250 miles for both sales and service should speak to how highly we value both the dealership and its service departments. Personal attention, genuine concern, efficiency, and good workmanship can be counted on with Paul Moak people. My wife and I look forward to years of continued good experiences with Paul Moak Volvo and Subaru.

Crystie57

Mar 9, 2010

I was out shopping on Saturday, March 6, 2010 for a new vehicle and had test driven several SUV's. I had seen a commercial about Outbacks and decided to stop by and winded up buying the Subaru Outback 3.6R. I was very satisfied how the Outback made me feel safe and how the SUV feels heavy on the road. I decided that this was the one I wanted. I had a very hard time making the decision because I inherited my mom's 2001 Lincoln Town Cartier due to her death and this was my first vehicle purchase without my mom beside me. Overall the staff made me feel comfortable and I made my decision to purchase the Outback. The hardest thing was cleaning out my mom's car and saying my goodbye. Today I'm very happy and pleased with my purchase.

Jenny Price

Mar 1, 2010

My husband and I just recently purchased a Subaru Outback, which we love! It is a 2009 CPO car, and it is in excellent, like-new shape. As for our experience working with the Paul Moak dealership in Jackson, the service was as great as the car itself. Everyone was so friendly. They were very patient with us while we were making our decision; they even let us have the car for the afternoon to help in making our decision easier. (I think they knew the car would sell itself.) After purchasing the car, we noticed the floor mats were missing - the car had been previously owned by a rental company. Ms. Hancock, the sales represtative, ordered us replacement mats free-of-charge. We could not have asked for a better car-buying experience. We highly recommend working with Paul Moak Subaru in Jackson.

Navydave97

Dec 30, 2009

This dealership is exceptional. I have bought several Subaru's here and from other dealerships around the country because I am retired from the US Navy. This group of fine people and this dealership always remembers you and what your needs are. Paul Moak's Customer Service and the dealership are number one. I look forward to a long and continuing friendship and relationship with them. Thanks for all you do Paul Moak Subaru.

brandoncarbuyer

Dec 17, 2009

I purchased a used vehicle from Paul Moak automotive and after making my purchase discovered it did not have a few of the accessories that were listed on the sticker and internet ad. The executive management team at Paul Moak went above the call of duty to be sure I was satisfied and had the accessories added at no cost to me. Needless to say, a situation that could have become very unpleasant was resolved quickly and they made sure the customer was satisfied. Thank you.