Used Cars for Sale at Pauli Ford in Saint Johns, MI

Lee Janis

Jun 20, 2016

Brought car that I purchased at this dealership for service and the team was quick, friendly and efficient!

Paul Love Mich

Nov 23, 2015

Have purchased several cars and pkups from them, the last one for my Granddaughter and she has had some trouble with that car, they seem unable to get the problems fixed right so far.

Rodger Crum

Nov 23, 2015

I called and talked to Dawn in the service department to have new tires placed, alignment, oil change/lube done on my F-150. Dawn did a great job finding the best deal on a price for my new tires, setting an appointment date and time and completing the work. I have never had a better experience with your service department over the years as I had this time due to Dawn's efforts.

Joe H

Nov 17, 2015

Had a oil change and tire rotation, work was done completed quickly. Check in and out smoothly!

Lori

Nov 16, 2015

A great experience from a supportive staff that works as a team.

CoachC

Nov 13, 2015

Work completed as expected. No sales push. Friendly and professional.

spartanfan471

Oct 23, 2015

Took our 2011 Ford Edge, which we purchased at Pauli, in for install of a remote start system. Staff was very helpful in choosing the right system for us and the service was top notch. In and out in a few hours, even allowed me to use a loaner car to run back home. Thanks Pauli!

d

Oct 13, 2015

Best dealership i have ever worked with! Best car buying experience overall as well.

Lu Biology Queen

Aug 25, 2015

They got me to work on time just like they said they would

Buster 101

Aug 8, 2015

I brought my truck in for an oil.change Thursday 8/6/2015. Service was on time , everyone was professional and friendly. Everything that was done to the truck was explained thoughly and Ryan came out to talk with me about up coming service that was close and asked if I would be ok to contact me next month as a reminder. It was an overall great experience

Ann and Dick Stout

Jul 29, 2015

We just purchased a 2015 Ford Escape through Pauli Ford, St. Johns, Michigan while trading in our 2011 Ford Escape. As in the past 15-17 years, our experience in dealing with the sales and service staff was exemplary! Kevin McCrackin, Bill McCann (sales) and Glenn Dittmar (service) did an outstanding job in meeting our transportation needs...

Pat Doody

Jul 29, 2015

One of the easyest experiences of buying a new vehicle

Frank B. Cranmer

Jul 21, 2015

I meant to give this dealer the highest ratings but selected the wrong box. My experience was very positive and would highly recommend Pauli Ford

Joe Mich

Jul 21, 2015

I have a 2014 Escape that I leased at Pauli, I have always worked with Kevin McCracken in sales and have never had a bad experience, On this day I just had my third oil change .....smooth-professional.

Heather

Jul 14, 2015

I have the 2014 Ford Focus, it constantly shutters when stopping and going. I have had it 4 times and they say that is normal. I hate the way it hesitates when trying to pass cars. Who ever came up with this car, thy should be fired. The salesman should have disclosed this before I bought it. We bought 10 brand new vehicles from this dealer, they should help me out and buy it back.

Kurt Moffit

Jul 14, 2015

First Oil Change & Tire Rotation for my Ford F-150. Awesome Service. I will not shop for my Ford anywhere else. Keep up the EXCELLENT Work!

Robert E. Pratt Sr & Caroline K. Pratt

Jul 3, 2015

Had to have power steering unit checked because of a call back from Ford. They had to chance 3 bolts that were rusted,, didnt' take long either. Very good job and now I don't have worry about losing my power steering. Thank you.

Robert E. Pratt Sr and Caroline K. Pratt

Jul 3, 2015

I am sorry I meant to make them all gold and hit the wrong button. Should be five gold stars.

Fatemeh

Jul 2, 2015

The staff at Pauli are always friendly and courteous.

mtracy11

Jun 7, 2015

We were in need of a used truck and needed it within the same week. They were able to get us a used truck in great condition. Roger was our salesman and he was awesome to work with and found us exactly what we wanted for a great price as well.

George

May 5, 2015

Great & trustworthy Service - horrible computer for customer Use - slowest computer I have used in 10 years! Virtually unusable - internet is so slow I could not get work done. Turned off TV, but office help turned it back on even though no one was watching. However, the important matter of good & trustworthy service would bring me back.

Marilyn J Simmons

Apr 29, 2015

We had a great experience at Pauli Ford starting with our initial visit last fall right through our final lease transaction two days ago. Our sales rep, Cher Vue was friendly, knowledgeable, and made our entire experience quite pleasant. The finance manager, Bill McCann, made the experience easy and comfortable for us as well. We also met several members of the Pauli family and were impressed with how friendly everyone was.

Jimi T

Apr 28, 2015

just a oil change but the customer service is great with pick up or drop off, nice

2015 Fusion Owner

Apr 23, 2015

This is our second purchase from Pauli Ford. Brain Pauli our sales person is a pleasure to work with. Their service department is a nice place to take the car for maintenance and warranty work.

Dawn Pizzoferrato

Apr 14, 2015

Brian Pauli really went beyond the call of duty. It started when we showed up at the dealership AFTER closing time on a Saturday and he helped us anyway. Then when it came time to actually buy the car, he gave us a great deal! Who could ask for anything more?

Andy

Apr 10, 2015

Pauli Ford is a very friendly dealership and they went out of there way to accomadate us. The entire staff made us feel comfortable and made the buying process much easier. I would recommend Pauli Ford to friends and family.

Bill, Fowler MI

Mar 26, 2015

It was raining outside when I was looking so they brought the car I wanted to look at inside so I could look it over. Took it for a test drive, Roger Epps is a very good, no pressure salesman, he not only pointed out strong points of the vehicle but even pointed out some of the down sides to help me make my choice. Over all had an excellent experience.

Gary Fedewa

Mar 24, 2015

Dropped my truck off for an oil change. I also saw a new truck that would be the one I would want if I were to replace my current vehicle

Deuce4663

Mar 6, 2015

Found my used 2007 Ford Escape on cars.com at Paul I Ford. Couldn't asked for anything better! The car was immaculate (almost as clean as the day it was produced) sales staff willing to go above and beyond. Nice smaller town Ford dealer unlike the mega inter city superstores found elsewhere. I will be back for my next vehicle.

Kara Nowacki

Feb 10, 2015

Very happily, recently purchased a vehicle from Pauli Ford. They are the reason I like doing business with dealerships located in smaller towns. They offer a no-pressure, hometown feeling and were great to work with. Especially Sales Associate Cher. He was very eager to earn our business!

Gil Barish

Jan 13, 2015

This was the best experience I ever had buying a new vehicle. All of the staff at Pauli Ford was just so friendly and helpful. I now have my new truck and miss stopping in the dealership to see everyone.

Rob Wheeler

Jan 8, 2015

Nice clean family dealership, great service, friendly people.

Kevin

Dec 29, 2014

I am a first time buyer of a car. Pauli ford made it easy. They showed me options that fitted my needs and not just the most expensive versions of the cars. The sales staff was very friendly and knowledgable.

Duane G

Dec 26, 2014

Nice experience. Professional. Very neat and clean.

Gary McCampbell

Dec 17, 2014

Needed passenger mirror repaired or replaced-DONECar stopped working, fuel pump modulator-Needed to be replaced-DONESmiles, expert explanation to go with fine workmanship, that is standard at Pauli Ford.OK this sounds like a advertisement for Pauli Ford, it "ain't" it is what I have gotten from Pauli for the past couple of decades. The staff has changed quiet a bit over that time, but the quality of performance has always remained the same. Now about the free donuts to go with the free coffee and popcorn-OK there are no free donuts, coffee, popcorn and smiles are still there.

spazann

Oct 26, 2014

I hadn't needed to buy a car and get financing since 1991, and Roger at Pauli had me fixed up and in a car in one day! They even came and picked me up and towed my old car away! These guys are all great! I would recommend anyone go see them first when looking for a car!

Rooney

Oct 24, 2014

We bought our Ford Edge at Pauli Ford, the staff was friendly and knowledgeable. Roger really listened to our car needs, very professional but also personable. We feel very comfortable in telling friends and family to go to Pauli Ford. Thank you!

Satisfied customer

Oct 7, 2014

Was very pleased with the service performed on my Escape yesterday. After the service, a customer rep approached me and went over the work done and the findings of the check up. It was nice to have him do that and not just tell me the work is done and hand me the keys. I appreciate the nice facility to wait in as well.

C.K.

Sep 29, 2014

This year as always we got the best place to go to to get a new car and as usual it was easy and great. We got a great car, even though it may take me a while to find out what all this car does, but beautiful to drive. really enjoy it and find new things that it does every day. Great buy also and Kevin was his as always doing his best to explain all this car does. He is a great salesman and that is why we have got out cars there for the last 12 or 15 years, can't remember exactly but was a great choice as usual. Thanks Kevin. Really appreciate your patience with us. Car is smarter then we are. LOL. Take care.

jimmynoww

Sep 5, 2014

I recently purchased a 2014 F-150 from Pauli Ford. I dealt with Kirstin Wright as a salesperson. It was pretty simple. I told her what I was looking for in a new 150 and she showed me Multiple options on their lot in stock. She offered to find something out of their inventory if they didn't have what I was looking for. They had a lot of 150's in stock when other lots were bare. I never felt pressured , got a fair price on my trade and was leaving in my new truck. It was a pretty seamless transaction. The entire staff I dealt with was fast, friendly and courteous.

Angie Robinson

Aug 21, 2014

We had been looking at new cars for a few weeks. We just happened to stop by after the Mint Festival. Even though we weren't dressed the best and it was within an hour of closing, a sales person (Cher Vue) came out and greated us. He was very nice, not pushy, and knowledgeable about the vehicles. He let us test drive numerous cars and SUVS. After we finally decided on what we wanted (a week or so later), Cher found the exact car. Never once was he pushy. He was very open regarding all the financial information. Cher and the dealership made us feel very comfortable because of the honesty and friendly manner. I would recommend this dealership to anyone looking for a vehicle. They may not be one of the larger ones in the area. They have a great selection to decide from. If the exact vehicle with all the options you want is not there, they will find it for you. Side note, we had also gone to other dealerships. One of them three times. No one ever came out to greet us. They seemed more interested in doing internet, non-personal, business.

ST

Jul 25, 2014

Pauli Ford provided me an experience quite the opposite of the stereotypical car-buying scenario. I was most impressed by my sales consultant, Roger, who was very respectful, patient, honest, and helpful. His intentional customer service outdid every other sales rep I worked with. The dealership seems to operate on a commitment philosophy that extends beyond just an isolated purchasing experience to a continuing dealership-customer relationship.

Dennis Ziel

Jul 22, 2014

I have been using this dealership for the maintenance on my vehicle for the past year. I could not be more pleased with their service.

hufnagel

Jul 22, 2014

smoothest transaction I've ever experienced at a dealership. excellent staff. no pressure in buying.

JM

Jul 21, 2014

Every staff member I have interacted with has been friendly and very helpful.

Lee

Jul 17, 2014

Kevin McCracken was great to work with and has been for our family. We have purchased our last five autos from him and really like his help and appreciate the dealership.

Paul Love

Jul 16, 2014

The purchase of a car was done with ease, and I got the car that I wanted.

HappySenior

Jun 20, 2014

Moved into area from another state and was in need of a new car. I checked out other dealers and vehicles - they just didn't match up toPauli Ford. Roger Epps worked with me (I was undecided about make and model) with his knowledge and ESPECIALLY HIS PATIENCE) I decided on a Ford Focus. When Roger introduced me to Pauli Ford's service department, it was a done deal! I have never in my very long life, saw such an organized, clean dealer service area. Although it was the end of the day, everyone took there time with me and were very friendly. At no time at all was I pressured - it did take a few days for me to make a decision but when I did it was easy My next hurdle (in my mind) was finance. Bill McCann immediately put me at ease and told me what all my options were, again with no pressure. I was introduced to Frank Pauli, owner and his entire staff. This is an outstanding dealership with outstanding personal!!! I LOVE MY NEW 2014 FORD FOCUS AND ALL THESE PEOPLE MADE IT POSSIBLE - GREAT JOB FOLKS!!!

marynascar

Jun 12, 2014

I have bought my last 5 vehicles from this dealership. The sales staff (esp. Kevin McCracken) are great. There has never been a time I felt like they were tslking down to me because I am a woman. There is no hard sale, just facts and true numbers. The service department is excellant and very honest. They won't try to sell you something you don't need. I always leave there feeling like I got a good deal and my business was appreciated.

Rob Wheeler

Jun 4, 2014

The staf at Pauli are always friendly and helpful.

vasgen

May 22, 2014

We purchased a pre-owned certified Ford vehicle at Pauli Ford. Our salesman, Roger, and business manager, Bill, made the experience about the best I can imagine it to be when shopping for a new (to us) car. They were knowledgeable, interested in knowing what WE wanted and needed. No pressure on us at all to buy - just courteous and friendly. These are folks who really do seem to live "the golden rule". Very positive experience. We would definitely work with them again, and recommend to friends and family shopping for a vehicle. We have not used the service department there, so cannot rate.

saxplyr123

Mar 10, 2014

Every aspect of the transaction was handled in a kind and professional manner. Time was taken to listen to our families needs and concerns. When faced with an issue regarding our trade in, extra consideration was provided that far exceeded any dealer experiance that we have had in the past. When the papers were signed and we had the keys we knew that we had made the correct decision. Our only wish is that we could rate each category as Excellent as great is not enough to express the service provided by Roger Epps and each employee that we worked with. We highly recommend Paul I Ford and Roger Epps if you are in the market for a new vehicle!

SRSRSRSR

Feb 28, 2014

Highly recommend this dealer! They went out of their way to find a certified pre-owned car that fit our needs. The certified pre-ownedTaurus we really liked from their website was in the process of being sold upon our arrival. Roger Epps, sales, took his time showing us different cars but understood we really had our hearts set on a Taurus. He continued to work with us in a sincere manner, keeping our list of "wants vs. needs" in mind until he had one to sell us. We experienced fast, friendly service even though we had specific expectations. The actual purchase was quick and painless. Roger Epps and Brian Pauli were a pleasure to work with. This was our first Ford purchase and we will be going back for sure. We are extremely happy with our Taurus and the overall purchasing experience. It's worth the drive to St. Johns!

ralphster

Jan 30, 2014

Our company has dealt with Pauli for half a dozen company vehicles since early 2000. Kevin is always easy to deal with and very accommodating with our schedules. He is also knowledgeable about the vechicles and features. The service department is quick to call you after diagnosing a repair and performs the work in an expeditious manner.

blweinner

Jan 26, 2014

Pauli Ford offered a professional, yet friendly, small-town experience. Ensuring customer comfort was of utmost importance. There was a welcoming team approach from every department. Our sales person, Roger, listened to our wants and needs and patiently worked with us for several weeks until we found the used vehicle that was right for us. We look forward to working with Pauli Ford and Roger again, when we replace another of our vehicles. Thank you, Roger and Pauli team, for making our car-buying experience, not only painless, but fun as well.

jseg

Jan 4, 2014

Ryan was great to work with on our second vehicle purchase with Pauli. A+ sales experience. We'll be returning again in 3 years for our next vehicle.

jim melvin

Dec 6, 2013

Had a oil change and tire rotation .The service was fast and friendly.Great people and an excellent building.

zee

Dec 6, 2013

Had my car in for regular service. Everything went fine as usual. They always treat me well.

nicole d

Dec 2, 2013

Roger is a keeper... He was excellent on his service and very workable. Not too mention very kind hearted!!

anelson716

Nov 11, 2013

I chose Pauli Ford not only because they are local, and I believe in supporting your local merchants, but also because they have always been very good to me. They follow up with me several times to see if I have any questions or problems, and they always seem to be very grateful that I do my business with them. They take the time to thank me for my business, whether it is through email, or cell phone, they let me know how much they appreciate my business, which I appreciate that!

pollymatheson

Nov 7, 2013

I loved working with Bill. Everything that he told us went 100% well. I would buy a car from this dealership again. And I will recommend this dealership and this salesman to everybody I meet. I had two little minor problems with my car; a windshield wiper and a housing for an interior light. I pulled it into service and they got it all done very quickly. I couldn't be more happy with my car!!!!

Bobby2013

Oct 10, 2013

The Service Department diagnosed quickly my no-start problem with my 2004 Ford Taurus, advised me and got it fixed in just a few hours. It runs well now.

sarahjoannjohnson

Oct 9, 2013

After speaking with and visiting 4 other local dealerships, including one I used to work for, we arrived at Pauli Ford with our Certified 2010 Mercury Milan from a Lincoln Dealership in Sarasota, FL. Right off the bat we could tell this experience would be different. The staff at your dealership actually made us feel like they cared and they listened to everything we said without judging us or making us feel stupid, as ALL of the other dealerships had. It turned out our transmission needed a major software upgrade, something that none of the other dealerships could figure out/didn't try to figure out. Beyond that, they explained in detail everything that was going on and they had our car completely finished in no time. Thank you so much for the incredible customer service and the technical ability to fix our prized Milan. We will definitely return and we will tell all of our family and friends (who still buy American). Thank you again!!!

parrot48910

Oct 5, 2013

Had one of my vehicles at Pauli for service, and decided to check their website to see what Ford Escapes they had in stock. I spotted two that I liked and called to arrange a test-drive of the one I preferred. Roger was very helpful and informative, as was Bill. The buying experience from beginning to end was great, and I'm really enjoying my new ride.

r1024w

Oct 2, 2013

They replaced the tires on our 2010 Ford Edge. Because the car had only 23,000 miles and we rotated regular, Ford covered 60% of the tire cost to put factory tires back on the vehicle. Glenn called Ford and got us the deal on the tires.

rusanda1

Sep 16, 2013

Looking through the lot ,sales rep approached us and conversed over prices and inventory. Upon reviewing stock we choose a used F-150 pickup. Credit check was run and signed a purchased agreement. Very happy with the over all experience.I would highly recommend this Dealership to friends and family for the purchase of a new or used vehicle.

r1024w

Sep 13, 2013

received a recall letter from Ford that the fuel pump neede replacing..PAuli Ford called me when the part was in, Kevin provided me with a loaner, the work was completed in a timely manner, and I'm a happy camper.

beach2013

Sep 10, 2013

Just wanted to say a BIG thanks for all the help!!!! from the minute i walked in every person was wonderful, when i was there i had my 7 yr son with me Ryan gave him a poster of a shelby mustang and my son thought that was wonderful. i had a rental car and was trying to figure out how to return it Ryan took car of it for me .. i will recommond anyone whos shopping for a car to come in to PAULI FORD!!!!! THANKS AGAIN SHEILA BEACH

6027steve

Sep 9, 2013

My overall experience was excellent. I enjoyed working with Ryan Mallory, Brian Pauli and Roger Epps. Everyone was very friendly and worked very hard to get the price I thought was fair for my trade and the purchase of my new F-150. I look forward to taking my new truck into Pauli Ford for service in the near future.

Magyar641

Sep 9, 2013

Pauli Ford does a great job on my service. They stick with working with me to get problems fixed, even if it takes a couple of visits.

Easyday129

Sep 2, 2013

I recently purchased a new truck from Pauli and can't say enough good things about the entire experience. From the moment I walked through the door the entire staff, particularly Roger, Bill, and Brian, were helpful and courteous during the entire process. They were able to find the right truck for the right price. They were able to find enough rebates and come down on price for a great deal! Additionally, I felt very comfortable with the price they gave me on my trade.I highly recommend Pauli Ford to anyone looking to purchase a new or pre-owned vehicle. Or needing service on their existing vehicle. You know those hairs that stand up on the back of your neck when you sense something wrong? There is none of that with Pauli Ford. They are a respectable, fair, and hard working dealership that values it's customers. These guys get it!Roger, Brian, and Bill...thank you! You guys have earned a customer for life! We fully intend to use Pauli Ford for all our vehicle purchases and service needs.

r1024w

Aug 30, 2013

I just broght my new Fusion in for a routine 5000 mile oil change and tire rotation. THe service was fast and efficient. price was fair, and there was a $10.00 mail-in offer. What's not to like!

BE1958GO

Aug 26, 2013

Pauli Ford met all of our needs with the purchase of a new Ford F150 pick up truck. While driving car lots one night we decided to visit their dealership as we had purchased our used truck from them in 2008 and felt they were fair and top notch. Roger met us in the lot with an umbrella and asked if he could assist us. He offered his umbrella and escorted us inside to talk. We traded in our 2006 Ford Pick Up for a new model and couldn't be happier. Roger was able to beat any previous price that we had been quoted and he exceeded our expectations with options on the pick up. Our used truck sits on the lot ready for a new home. It runs great, miles are about 83,000 and it's in great condition. Why did I give Pauli Ford such a good rating, because they deserve it by exceeding our expectations with a great price and friendly customer service. We will return again when its time to replace what we own.

porterd

Aug 21, 2013

I stopped at Pauli Ford while travieling through St. Johns, to take a closer look at the car that I ended up buying.Bill McCann came out and was very friendly and helpful. I then emailed the dealership about the car and got an iimmediate reply, plus two telephone calls from Brian Pauli. I bought the car and worked with Ryan Mallory. He wasvery up front and friendly, and made me feel at ease in dealing with him. It was a very good experience and I amgreatly enjoying the car.

BillandPam

Aug 17, 2013

After requesting information for the Ford Edge online, we were promptly contacted by Pauli Ford, St Johns, MI and invited to set an appointment for a test drive. Upon arriving at the dealership, Roger Epps, Sales Consultant, greeted and questioned us regarding our specific needs in a new vehicle. After test driving the Edge, Roger suggested we might also want to look at the Escape and Fusion. After test driving each of these vehicles, we found the Ford Fusion best met our specific transportation requirements, and have since purchased this vehicle. We are very happy with our purchase at Pauli Ford, and appreciate the professional way that we were treated and assisted by Pauli Ford personnel, especially to Roger Epps who guided us to the perfect match for us.

gehrls

Aug 12, 2013

I recently purchased a hybrid C-max at Pauli Ford. At the time I was ready to buy they did not have what I wanted so Brian found exactly the color and accessories and had it shipped from another dealer. I did alot of research and the price I got was below the average price others had paid for the same car in my area. Bill was the "financial guy" and he really knew his stuff as he helped fill all the loan paperwork and pushed us to pick us all the extras...... I met Glenn the service manager who offered to answer any of my questions about driving a hybrid and told me about the upgrades they had done on my car earlier in the day. He also spent extra time giving me good suggestions about suggested maintenance. Brian has called me to follow up and make sure that I am happy with my purchase. YES!

r1024w

Aug 12, 2013

Service was prompt and courtious, price was fair, and there was a $10.00 rebate on the service from Ford. Also they made us aware of our tires needing to be replaced before winter.

dave9955

Aug 8, 2013

Kevin explained everything about the new Ford Fiesta very well. said to come back in if there were any questions we had. everything to purchase the car was ready when he said it would be. I would recommend this dealership to friends and familyL. Lowe

sgibat

Aug 1, 2013

This was the easiest car purchase I have encountered. The car I wanted had to be found, brought to Pauli Ford and I received it in 2 days! Brian was an excellent representative and answered all questions we had from accessories to pricing.Love my car, so glad I went with Ford and the Pauli Ford Dealership in St. Johns MI

spencerterpstra

Jul 29, 2013

My experience at Pauli Ford was a great one. I was treated well by Ryan Mallory and Brett Pauli, and I would have no hesitation in returning to this dealership in the future.

dvfox

Jul 19, 2013

Recently I purchased a 2013 Ford Explorer and was very pleased with my experience. Pauli was very up front with me throughout the sales process as we worked out the details of the purchase, and they also followed through on all promises made. So when I drove the vehicle off the lot I felt I had been treated very fairly, along with great customer service. In addition I previously owned a 2003 Ford Expedition that Pauli had been servicing for 10 years. The Service Department is outstanding and is another reason I keep going back.

DennisZiel

Jul 7, 2013

I had a very good experience purchasing a new ford escape. Brian, my sales person was very informative and did not put undue pressure on me. I am very happy with my purchase and am looking forward to my interaction with the service department for my scheduled maintiance

fredballou

Jul 6, 2013

Needed a car,they had two we liked. I would have been pleased with either. Bought the one the wife liked. Very pleased with the overall experience.

NormanFarhat

Jul 2, 2013

There is no other dealer that is as friendly and pressure free as the Pauli experience. I have dealt with them solely for the past 9 years, and I hope to never have to change. I started going here after Kevin McCrackin joined the team, but they operate very similar to the McCrackin team used to when they had their own dealership and that is why I will continue to bring my business to Pauli.

wsk

Jun 27, 2013

This is the second new Ford we have purchased within the last 2 years from Pauli Ford. Our sales consultant, Ryan Mallory, has been excellent both times. He returned phone calls promptly, answered all our questions, and found the answers or information we needed if he was unable to provide them immediately. Frank Pauli and Brian Pauli both were also very helpful in making sure we were taken care of. The followup service they provide has always been very good. No problems with scheduled maintenance, making the appointment and having questions answered in regards to maintenance. Through the years, I have purchased a few Ford vehicles, from my very first Maverick car, to our latest purchase of a F150 truck w/EcoBoost... Love it! We will diffidently continue to be a return customer of Pauli Ford. I would highly recommend them for your next Ford purchase.Thanks,WK, Ovid, MI

Magyar641

Jun 19, 2013

My last two service visits were for minor warranty repairs. Both were fixed efficiently, quickly and correctly. The service department always takes care of me and my 2010 Mercury Milan. They do a great job, are very friendly and get the job done correctly the first time.

Cstyka

Jun 14, 2013

Pauli Ford has been our go to dealer for over 13 years. Kevin is top notch. He is friendly, respectful and fair. No haggling is necessary when you deal with Pauli Ford. They always give you the best price and treat you like family. Their service is always top notch, they don't try to up sell unnecessary products or services. They do what is necessary and nothing more unless you ask. We fully trust Pauli and wouldn't dream of shopping with another dealer. Thank you, Kevin! You truly are one of a kind!!

fordfriend

Jun 10, 2013

I have purchased at least 3 cars from Pauli and have been very satisfied with the purchases and the service. Rates are reasonable and they even offer to drive you back home or someplace else if you need to after you drop off your car for service.

Liamtoh11yzus

Jun 10, 2013

I bought my Escape at Pauli Ford and have had all service done there,10 years so far. Great, honest dealership and service department. I highly recommend Pauli Ford for sales and service.

jd51mt

Jun 5, 2013

Are Lincoln MKZ was idling rough so we took it to Pauli to have it looked at. We dropped it of on Sunday night and first thing Monday morning they called and said that they found the problem and you could pick the car up that afternoon. I thought it would take a couple of days. Great job once again from Pauli Ford.

roto3122

May 27, 2013

We have received continued exceptional service from Pauli Ford. The staff was professional and knowledgeable, even though the vehicle that we had serviced was not a Ford. Great job!!

jegilbreath

May 20, 2013

The Pauli Ford team is wonderful to work with. They are very knowledgeable and honest with all aspects of the buying process. This is my 3rd purchase from the dealership and I would recommend them to my friends and family.

sbartz

May 17, 2013

Excellent customer service & outstanding communication! I tried to work w/a couple dealerships & they did not have customer service at all. Hats off to Brian.

julienlu

May 16, 2013

Pauli Ford has consistently provided great service. Everyone has been friendly and honest. I strongly recommend this dealer to both purchase and service your vehicle.

r1024w

May 16, 2013

Kevin was very helpful and accommodating. I rated everything great because he took his time with us, let us drive several vehicles, and explained everything we had a question on.

JoKelMil

May 6, 2013

I have always had good service at Pauli and will continue to come back for service on both my vehicles. They always go out of their way to be helpful. I can't say enough about the good service I receive from Pauli.

karlbruning12

Feb 23, 2013

It was a pleasure working with Brian Pauli on a lease of a Ford C-Max Hybrid. Bill McCann took his time to introduce us diligently and expertly to the electronics of the vehicle. My wife and I liked the attention we received and the expert advice we got.Thanks so much, Karl & Brigitta Bruning.

karlh

Nov 25, 2012

Leased a Ford C-max Hybrid SEL on Nov.12, 2012. Dealt with Pauli Jr. Was a good experience. Car not available. Car delivery projected for middle of Jan.2013

frobo

Sep 12, 2012

We found the purchasing process simple and honest. The salesman was sincere and didn't pressure us. We have ordered a replacement part that they said they would take care of, so we don't have any "service" input.

wildstang95

Aug 2, 2012

Stay clear of this Dealership, YOU'VE BEEN WARNED!

theronb

Jun 22, 2012

Pauli Ford went out of the way to get me the car I wanted and get it to me as fast as possible. They were all very friendly and helpful.

jjvillarr1

Jun 19, 2012

We had a great new sale experience at Pauli Ford. We also have had good customer service while having general maintenance on our previous vehicles in the past. We highly recommend this dealership to our friends and family.

bkloenhamer

Jun 16, 2012

Kevin travelled to my house, due to knee surgery to deliver the car and help answer my questions. He also spent time, after normal work hours, to help set up the car for me.

Misueda

Jun 5, 2012

This Dealer did not high presure My wife and myself, and we enjoyed that very much. All dealer personnel treat us with kindness and respect. We are sure future visits will be the same.!!!!!

DavidMarr

May 31, 2012

I first dropped in on a Friday afternoon with a "door ajar" light on. It was fixed in 5 minutes at no charge. Transmission repair was done quickly ans inexpensivly. Very satisfied with Pauli's Service Department.

racrum

May 29, 2012

My appointment for service started on time and was completed in a acceptable time. During my visit I was greeted by numerous Pauli Ford employees who answered any and all questions that I mentioned.

Gerald Snyder

May 27, 2012

I was dealing on a new Ford Escape at a different dealership and was not satisfied with the price of the new car or the trade-in. So I went to Pauli Ford and they gave me a much better deal on the price of the new car and also more for the trade-in.

carolsford1

May 23, 2012

Once again my experience with the service department exceeded my expectations. They went out of their way to find the right tires for my Fusion with the product and price requirements that I needed. They offered me an appointment that met my scheduling needs and they were on time. I am very happy with both the service and the product I was sold.

Walter Hoten

May 16, 2012

everyone treats me great ! Provides great sales and service ! I will reccomend Pauli Ford to everyone. I will work with Pauli on my next vehicle.

bpowers

May 11, 2012

The sales department didn't pressure us into buying just anything. They let me test drive whatever I needed to. They were very friendly and courteous.

tmtarn

Apr 30, 2012

From the moment that I called, Service was wonderful! They addressed my problem once I brought the vehicle in and my wait was very reasonable for the service done. Everyone was SPECTACULAR!!

czarne11

Apr 24, 2012

Pauli is always very friendly and prompt! I would highly recommend for sales and service. Because they are often busy, you must book in advance for service.

saramyers

Mar 28, 2012

The taff is very friendly and I was approached and greeted by numerous employees. The Pauli's are very knowledgeable and helpful and the guys in the service department were thorough and very fast changing my oil. I would reccommend their work to others.

wsk

Mar 28, 2012

Wanted to buy Ford product ...at local business....Ryan Mallory was very friendly, helpful and professional. Any questions he did not have 100% answer for, he found the answer and returned it to me. Entire staff great!...Nice to meet Mr. Pauli himself.Thank You....look forward to continuing a great business relationship. Proud to drive a USA ....Michigan...local dealership product!!!

Magyar641

Mar 22, 2012

Pauli Ford has always given great service to my Ford Fusion. I'm impressed with their staff and facility. I like their attention to detail.

Shircon13

Mar 21, 2012

Always get in when I want to get in and the service is the best, why I keep on coming back to Pauli for my service and questions and trading at the end of our Lease.Great company. Thank you. Robert E. Pratt Sr.

Karen Patrice King

Mar 19, 2012

My experience with Pauli Ford exceeded my expectations! Thanks Guys! Everyone we met at Pauli (my Dad and me) was so friendly,patient,and knowledgeable.

jdedyne

Mar 15, 2012

Ron gave me great service and was very responsive to my issues with the car. Great job Ron. I really appreciate all that the staff does for me. Thank you again! Jim Dedyne

jeanetteclark

Mar 1, 2012

I had set up the service appointment for both maintenance items (oil changce and tire rotation), as well as to address some ongoing issues with the vehicle (remote start stopped working, and sync technology issues). When I arrived for my appointment, my appointment time was confirmed, and the items being asked to be looked at confirmed. I was informed it would be about a 45 minute appointment, depending on what they found related to the sync issues.Almost 1.5 hours laters, I was informed that the oil change and tire rotation were done, but they were unable to troubleshoot the issue with the remote start because I did not bring with me both remote starters. Ron apologized for not informing me of that when I made the appointment,or letting me know that when I arrived, but that I could stop by any time with both of them and they would re-initialize them.Ron also informed me at this update that were going to re-initialize/load the snyc software and that would be a few minutes longer.After nearly another hour, Ron came back out to the waiting area and informed me that they were unable to address the sync issue because the service area equipment needed was not working for them (he mentioned th USB was not working on the PC).At check out, Ron indicated he would contact me when the service equipment was working and that they would accommodate my schedule by either providing a loaner vehicle while they worked on my car again, and/or provide pick up/drop off service.Although I appreciate the gesture to minimize the impact of needing a 2nd service apptointment - this dealership is 22 miles from my house - so in addition to the inconvience of a second appointment, I am also inconvienced by 44 miles against my lease miles and the associated gas cost (of a vehicle that takes premium gasoline). We have purchase many vehicles from Kevin McCracken with this dealership over the years and continue to try to use their service department because of that relationship - however, incidents like this make it difficult to continue to consider that when there are much closer Ford dealerships/service areas to our home.

claudav

Feb 17, 2012

All contacts with Ryan and Brian were great. They were friendly, willing to search for what we wanted and willing to work with us on price. Defenitely would recommend the dealer to others. We love our new car!

napsboyle

Feb 16, 2012

My wife is one of those people thats not fond of buying a new car or having to deal with pushy sales people. They have sold her four cars now and if she ever has a question or needs something they are all ways there for her and I have never herd her complane. I have a F350 4dr.dauly & a F350 4x4 supper cab,work truck and they have all ways done a great job on my trucks and at keeping me on the road. I would recomend Frank Pauli and his dealership to any one as a mater a fact I got my dad a long time GM man a F250 supper cab diesel there and he says its the best truck hes ever owned.

anelson716

Feb 13, 2012

Everybody did a fantastic job. I am very satified. I would most definately recommend Pauli Ford to anybody looking for a new vehicle! I like to support my local merchants as much as possible, and Pauli Ford makes it easy to do that.

bkimmel

Feb 13, 2012

I trust the Service Department to do the repairs my car needs the right way, to repair my car quickly, and to charge me a fair price for them. I have been using this dealership to service my car for about seven years and they have been really good to work with.

tmtarn

Jan 27, 2012

Just the BEST service Department in the Area. Scheduling an appointment is easy and quick. The service team was at my door opening it for me the minute I pulled in the garage. They were all extremely friendly. I remained at the dealer waiting for my service to be completed. It was completed very quickly and they even offered to hand wash it for me upon completion of my service since my car was so dirty. (I declined since I had a coupon that I had not used that they gave me at the last visit for the car wash across the street) I will NEVER go anywhere else for the service of my vehicles!!

Roy Sly

Jan 26, 2012

As usual, everyone was extremely friendly, welcomed me to the dealership and had a "Good Morning" to everyone. Ron King and his guys have always been very upfront with work estimates and time. My whole family takes their cars to Pauli Ford and have been very satisfied every time.

bbvanells

Jan 15, 2012

I would recommend Paul Ford as we felt we were given a good price for the vehicle purchased. I didn't know which vehicle I wanted going into the showroom, including if I wanted to purchase a Ford. Our salesman, Ryan Mallory, was very informative without be "pushy" during our decision-making process and his follow-up was great. He was very helpful during the whole process, including selection, price negotiation, vehicle pick up and explaining all the features of the vehicle.

dubieltr

Jan 10, 2012

Very responsive to internet inquiry. Great service during visit and very interested in meeting my vehicle needs. Great review of the vehicle and all the options. Straight forward deal. Easy to work with and follow up after the sale.

phorn7

Jan 8, 2012

I have gotten new vehicles from this dealership since the l980's and have always had excellent results. Love the vehicles, service is great and the people have always treated me like a friend not a customer. My former husband and I did an ad for St. Johns Ford several years back (names of Jim and Pam Hornyak). Check it out!!! Until I have a problem, I will always do business with Pauli Ford.

jdedyne

Jan 5, 2012

I always get great service from Pauli Ford. I worked with Brian Pauli on this last purchase. Brian was very responsive and gave great insight into our questions. Great job Brian! Thank you again. Jim Dedyne

shirleah

Dec 28, 2011

I got a great price on new tires, and they found problems with my heat shield (missing 2 bolts) and fixed it at the same time. I get my Taurus serviced there because they are prompt, thorough, and there are no $ surprises.

jd51mt

Dec 27, 2011

The staff at Pauli Ford are always friendly and helpful. They always have hot coffee waiting in the customer area for you. The service is fast.

Felcoint

Dec 15, 2011

The service department at Pauli Ford always has a great attitude towards the service of a customer and his needs. They are a great group and I commend their effort and good customer service karisma. The people that perform the work always tried to do what ever is necessary to complete their work in their best knowledge and provide a fast turn around while the customer waits. I like to wish the entire staff at Pauli Ford a great holiday season and thank you for your hard work.

jjba2008

Dec 13, 2011

I hate to be one of the folks to comment negatively, but if it serves a purpose to better the personabilty and customer service, then it may be worth while. I will say first and for most Jessi and Bill, were absolutlely superb, hardworking, and geniune at heart. Frank the owner on the other hand, was not friendly, very business like, not personalbe, with poor customer relation/service. We brought in two vehicles to be evaluated, both especially our van was offered below what the direct Ford Motor company website (for current/retired employees only) stats were. Our van is a 2004, and has 144,000 miles granted, BUT no rust, no body damage, never been in an accident interior has zero rips or damage, other than need of detailing cosmetically, all leather with DvD player, Limited edition, we were offered $3000.00.....this was offensive to say the least. If the rebates were not as good as they were on an Expedition, we would of walked out from that point. Any Owner or higher up, has the authority to move numbers around, or offer something more resonable to folks who are looking for that new start. Our sales man was insistent we "test drive" the show room vehicle, we said we were not interested till we better knew what the offers were on our vehicles, needless to say we were told the "owner" prefers the "old school" of doing business. To us, that sounded pretty good, seeing the "old school" way of doing business was a personal relationship with your customers, and valued respect. Well that title for Frank, was not fitting after all, old school mentality, is personal customer service and an understanding of each ones needs and requirments. Frank was an advocate for us to buy the 2011 Expedition, but unwilling to utilize his authority and means of better customer service to provide better customer service. Sadly, we will never go back there and even consider doing buisness again, when the time comes for us to become financed, I found an exceptional finance person, Jessi, who exampled true geniune customer service, but she can't and doesn't posses the ability/authority to work numbers and offers, that is where EVERYONE as a team works together, one/two people can't pull off something more challanging, that takes someone in seasoned authority to do so.

kyle.thornton

Dec 12, 2011

Everyone at Pauli Ford was willing to help. Bill did a great job of helping by showing our kids all of the different trucks and cars, so we could look at the truck and sit down and talk to Jess about the payments. Thanks for everything!

yodertoo

Dec 10, 2011

Have used Pauli Ford before. Always have been satisfied. This time they forgot two things: oil change , so I had to drive back to the dealership to have that done. Also I was not charged the quoted price on the tires that I ordered. Both problems were fixed promptly. Also they gave me some money off my total bill, (not much but a nice gesture)Great people there and I will go back.

czarneckij

Dec 9, 2011

The employees we dealt with were very helpful. Service was provided in a very professional manner and were very satisfied. Waiting room was very clean and coffee was available.

vlvandeusen

Nov 28, 2011

I would highly recommend Pauli Ford for any sales needs or the service department is great. I have had a great deal of respect for Ron King every time I got into the service department.

MOORTHOM

Nov 17, 2011

They are always courteous and make me feel like Pauli appreciates having my business.I happen to work a few miles from the dealership. Whenever I schedule service work/maintenance, I can drop off my vehicle and they give me a ride to my office, which is great! When the vehicle is done, they deliver it back to my office parking lot so I'm not stranded. This works out perfectly for me because then when I leave for lunch I can just walk out to the back lot, get into my vehicle, drive back over to the dealership and go to the cashiers window to pay for the service work performed!What could be better than that!! These people are the best. . .

plattmeg

Nov 10, 2011

I found the salesman to be very nice and he is the reason that I traded my car and purchased from Pauli rather than another dealership. My experience with Pauli after that was less than impressive. It took 2 weeks to get parts in that were ordered when my car was purchased then it took 2 days to successfully install them. All the while it took me having to contact the dealership to get updates on any progress. When I did pick up my vehicle from having a remote starter installed the sensor is obstructing the view out of the windshield; this is the first of 3 vehicles that I've owned that this has ever happened in. I called another Ford dealership who confirmed that the placement was unusual.

william lynch

Nov 7, 2011

I was pleased as usual with your service. I was disappointed to find out that if I had bought my car a month later, the cost for the service would have been less, plus I would have able to receive a free car wash. I still will continue to use your service, and I will continue to recomend your dealership

Magyar641

Nov 5, 2011

This visit was for routine oil change and tire rotation. It was also recommended, and I was asked, that the air filter be changed. I did. Service was performed properly.I also had a few minor nick picky items on my list because I like having my car as perfect as I can get it. Ron was more than happy to get these things fixed. The tech, Jerrod, even asked me to come back to the shop to make sure he understood what I wanted done. I have to say Pauli Ford's shop is the cleanest shop I have ever been in. They should be very proud of it.In the end all of my requests were resolved, and everyone was happy to help. Ron even helped me save money on one of the parts I needed. I appreciate that! Ron double checked one of the repairs personally to make sure it was done before I pulled away.Thank you to all for another excellent experience.Michael Sawyer-ToddEast Lansing, MI

dbukantis

Nov 4, 2011

The service department at Pauli Ford (Ron and Glen) always take care of my vehicles professionally. More importantly they always treat us with courtesy and professionalism whenever we are there. I have never had to return due to something not being completed as expected. I trust the dealer ship and their employees to service my vehicles as needed.

martinj

Nov 2, 2011

I have always had great service when I have brought either of my vehicles in for an oil change and or other maintenance needed. The staff has always went out of their to accomodate us in getting our vechiles in. Would recommend family, friends and/or neighbors to this dealership.

racrum

Nov 2, 2011

Pauli Ford went the extra mile to find the vehicle of my choice and made sure it was equipped the way I prefer. Kevin McCrackin made the purchasing process as smooth as possible and and utilized all the rebate and saving incentives available.Frank Pauli gave me a fair value on my 2009 Edge trade-in sealing the deal.This is my fifth vehicle that I have leased or purchased from Kevin and I have been very satisfied with all of them.

cdsherman

Nov 1, 2011

Very friendly and knowledgable staff; willing to bend over backward to help. No high pressure tactics, just a relaxed and helpful atmosphere. I highly reccomend them.

RobertDavison

Nov 1, 2011

Called that morning and they were able to schedule my vehicle to be repaired that evening, my vehicle was taken at the appointment time and I received it back a hour later.

carlsonra2

Oct 27, 2011

We have purchased 5-6 vehicles from Pauli now. Ron in the service department always takes care of our needs. Honest estimates, work is done correctly and completed on schedule.All employees have been friendly, courteous and helpful. Very competetive pricing when purchasing cars. I spend quite a bit of time doing homework before purchasing a car. Pauli has always come in with very good prices and the service department has been great to us. We'll continue to do business with Pauli.

ddepond

Oct 25, 2011

I haven't bought a lot of trucks, but I like to buy from Pauli. If I can recall correctly I've bought since about 1984. I bought one from Campus Ford. I am more comfortable at Pauli than other dealers for some reason.

69olds

Oct 10, 2011

I would recommend this dealership for sales, but not for service. I frequently bring in my car for maintenance and it is difficult to schedule in adavance (5 days or less) and sometimes the wait is long. My experience with other dealerships (Glenn Buegie, Sawyers and Snethkamp) did not require a scheduled appointment, but rather a drive-up service with minimal wait. It seems they had enough technicians/service bays, where Pauli Ford does not.

pjrounds

Oct 7, 2011

We had a nice experience buying our 2011 Edge. From the moment we walked into the dealership, we felt welcomed and the staff was very helpful. Will go there again for our next purchase.

julienlu

Sep 30, 2011

I highly recommend Pauli Ford when purchasing your next vehicle. Everyone at the dealership was friendly, helpful, and accommodating. I had been to three or four dealerships prior to Pauli Ford and found them to be the most straightforward and honest. I will be visiting them again the next time I decide to purchase a vehicle.

Mattslip

Sep 22, 2011

Kevin went out of his way without being pushy and treated us like a customer would like to be treated. He was very knowledgible and was able to answer any question we would ask of him. I would recommend Kevin as a sales person to anyone looking to buy from Pauli Ford. He represented the Dealership in a very positive way. Pauli Ford should be proud to have him on board with them. Thanks Kevin!Eric Feldpausch

dawnpizzo

Sep 21, 2011

Need to get my rear backup camera fixed. It needs a part, it's been ordered, but they were able to fix it temporarily. Good job!

whttulip

Sep 12, 2011

I am always pleased with the customer service I receive at Pauli Ford. Every person I encounter at the dealership is always friendly and helpful. I have had my car serviced many times over the past 7-8 years and I trust the repair information and repair without hesitation.

wyoming1

Sep 12, 2011

Kevin and Frank did an excellent job satisfying my every request, find the right vehicle, and even get me the money I was hoping to get for my trade. No one could do a better job I assure you. All other staff of the facility were also always asking if we needed anything and were extremely accommodating. If you want a Ford or used car I would recommend no other dealership than Pauli Ford. This is at least the 6th vehicle I have purchased from Pauli over the last 20 years and have never had a complaint. Check them out you wont be disappointed.

Pat Carlisle

Sep 5, 2011

The service work was to install a remote starter and to fix a headlight that was not in proper alignment. The Service Department was ready to work on my SUV when I arrived. Thank you.

bergrena

Aug 29, 2011

Our experience with Pauli Ford was wonderful. THe night before purchasing our 2008 Ford Edge we dropped my husband's 2005 F-150 off for service and went home to decide if we wanted to do repairs or trade it in for a more family friendly vehicle. The next day when the service department called we asked them not to do any work until we came in that afternoon. When we got there Bill McCann greeted us and we told him about the truck and the decision we were trying to make. He was very willing to help us weigh the pros and cons and listened to our concerns/plans. He showed us the Edge and we took it for a test drive. He worked with us to get a price we could afford and was very polite and professional throughout the entire process of negotiating and buying the Edge. Within a few days we were driving the Edge down to South Carolina for a family vacation and noticed a loud, constant squealing sound. We called Bill at Pauli and asked what we should do. He told us to get it checked at a Ford Dealer and to have them call him. He took care of everything for us by talking with Beach Ford in Myrtle Beach. The repairs were done at no charge to us. Beach Ford said that Bill was the easiest and most professional salesman they have worked with.

frank&diane

Aug 25, 2011

Mr. McCrackin was very esay to work with and offrered a low pressure sale experence which is what I was looking for. The information provided by the service dept. made using my new car easier.

dbukantis

Aug 23, 2011

I had picked up a leak in one of my tires. This was not a planned event or servce request. I called and need to get my vehicle in and fixed quickly. My dealer was able to get my vehicle in and repaired quickly so I could get to work.

nancy.huntley

Aug 22, 2011

This was a superior experience in auto purchasing. The entire staff was helpful and thoughtful. There was no pressure--thank goodness. We will definately recommend this dealership to our friends--in fact we already have. Although Ryan is realitively new, he did a thorough job and repeatedly offered more assistance. It is to the owner's credit to have assembled a superior staff!

mjohnson2300

Aug 19, 2011

This is the best dealership I have ever worked with. They are friendly, smart and fast with everything they do! The Pauli's all know what they are doing and you can tell every time you walk into the shop.

biddy boo

Aug 17, 2011

Brian was all about service... I have never stepped foot in the Paulli Ford Dealership. I told Brian what I wanted and he searched and brought cars to me. He even delivered my car to my home and we filled out the paperwork there. When my license plates arrived her brought them over and put them on for me. He has stopped by to set up my in the car garage door opener.Paulli appears to be all about service and satisfied costumers ... and I am. Oh and by the way I LOVE my new Ford Escape.

APLove

Aug 10, 2011

Repair work was done on my Granson's F-150 that has 280,000 on it as part of a recall for rust, they did good.

bjfoster68

Aug 3, 2011

I was injured in an automobile accident and needed to replace my car while unable to travel to the dealership. I was able to purchase and have a vehicle delivered to my home by the salesman. This exceptional service and processing to get the vehicle i wanted. I am very well pleased with this dealership and I bought a 2009 earlier and a 2012 this time and both the service and sales people have been great.

chunck

Jul 26, 2011

It has been a long time since I have been to a dealership where I get greeted by 1st name and actually interfaced with the service manager. I would like to say that Ron King and his crew are all top notch and do a great job at what they do.I would also add that I am impressed and appreciate the service after the sale from my salesman Bill McCain. In all my service trips thus far to your dealership Bill as long as not occupied with another customer has always taken time to come out and say hi and ask how I am doing and how the truck is. This level of customer service has been unmatched in all my vehicle purchases and I just want to again say thanks to Bill, Ron and the crew for making this vehicle purchase a simple no stress and great experience.Thanks Again,Mark Chamberlain

bascom62

Jul 25, 2011

Bill was excellent to work with on the purchase of our new 2011 Ford Edge. He took the time to understand what options were important to us and then found the ideal vehicle with only the options we wanted which saved us money. His communication with us was excellent and at the appropriate level, not extremely aggressive like some of the other dealerships we had spoken to which is one of the reasons we chose to buy from Pauli Ford. Bill was also very upfront with us on the incentives that we qualified for again another sign of a reputable sales person and dealership. I would highly recommend Bill and Pauli Ford to anyone that is looking to purchase a vehicle.

Magyar641

Jul 14, 2011

From start for finish, Pauli Ford's service department is top notch. I bought my used 2009 Ford Fusion from them (Kevin McCrackin)and have stuck to using their excellent service department. Normally, all I need is an oil change, but I recently bought new tires. Ron checked around and found the right tires for my vehicle and also the best price. They compete with the chain tire stores and have better service. Service does not oversell maintenance, but does fairly represent what should be maintained on your car.The staff is very friendly and professional and everyone that works at the dealership says hi. It really feels like a family run dealership. I am happy to drive up from East Lansing for the extra service.The place is extremely clean and maintained. I also take advantage of the free WiFi while I wait for my car to be serviced. Service time is fair for the work that is performed.

franksamples

Jul 13, 2011

Knowlegeble, no BS, good email communication, good price. Was in and out in 1/2 hour with my new Fiesta. Just what I wanted in a dealer!

Frank maniaci

Jun 19, 2011

Pauki Ford has a great staff that always insures your satisfaction. It's nice to have a competent dealer in our small town of 5,000 people. Having owned a Ford Sport Trac and now a new F-150 they have gone out of their way to satisfy my needs.

dbukantis

Jun 8, 2011

The team at Pauli Ford explained clearly what work needed to be performed on my vehicle. All work was performed as stated with no issues. They worked with me to ensure that it would be ready for pickup when I needed it.

seymourhm

Jun 7, 2011

Sales staff was very friendly and helpful each time I visited before and after ordering! Ordered a new vehicle with plan pricing, so did not have any experience haggling with them, but feel confident they would be fair. Once vehicle was ordered, they kept me informed on the progress and even sent me a photo right after it was unloaded from the truck at the dealer. All in all a good dealer from my perspective.

dianayount

May 31, 2011

Super nice staff. Friendly. Greeted as soon as you walk in. Paperwork was prepared and ready for my service call. Young man that dropped me off at work was professional and courteous. The dealership called me later in the afternoon, as they said they would, and the cost was less then the origianl estimate.

goosenj

May 23, 2011

I have always been treated very well by Ron in service and have recieved good service at a reasonable price. I know I could maybe find things a little cheaper at other venders, but I like the way I am treated and the quality of work. Keep up the good work. Jerry Goosen

GrandLedgeResident

May 18, 2011

Within 24 hours of us contacting Pauli Ford, their team was able to locate and price out two cars according to our specifications. After the test drive, we priced out the same vehicle, but none came close to the price Pauli Ford was able to offer. The certification was done and finance paperwork was complete the day following our decision to buy. The staff was extremely accommodating and easy to work with. The level of service and efficiency will defiantly have us coming back in the future.

raysuts606

May 18, 2011

Overall great experience, customer service was excellent and time for service was minimal. Getting in for appointment at the last minute was very much appreciated. Car was picked up at my place of business and brought back clean and in a timely manner.

alaga58

May 17, 2011

The service dept listened to my needs and took care of them all. In addition, I was given an opportunity to save $ on future oil changes, which I took advantage of. Also, I thought the wait time was very acceptable. Upon return from my walk, I was kindly directed to the cashier as I did not know where to pay for my services.

jimrobie

May 16, 2011

Fast service from the time I made the appt. to greeting when I arrived to completion of service. Friendly and helpful.Determined I had a leak in differencial ordered part called me at 7:30 next morning to tell me that part was in and made appt for the next hour. Part installed in less than time than stated.

jamesgop

May 9, 2011

My wife and I wanted a new truck and we love shopping local whenever we can. We went into Pauli Ford and were treat great! We found the truck we wanted, got a great price and a full tank of gas. Brian Pauli is great and went out of his way to make sure we were happy. Thanks Pauli Ford in Saint Johns!!! James and Renee T.

Captainhoser

May 8, 2011

The people are great! Ron in service is so friendly and the owner Frank took time out of his busy day to recommend great books to me while I was reading my Kindle...Water for elephants was fantastic by the way. They are very personable and I appreciate not being treated like a number.Betty StoneDewitt, MI

jd51mt

May 6, 2011

They always get me in when I need to have service done. The dealership is always clean inside and out. All the staff are very friendly. They always have lots of hot coffee waiting. They have answered all of our questions that we have had about our vehicals, in a way that we can understand.

fairclothcl

May 2, 2011

I have been buying my cars and having my service done at Pauli for about 20 years or more. They have always been quick to take care of any problems with my cars over the years. Like 'Cheers', it's nice to go where they call you by name when you walk in the door. I have recommended them to several of my friends and family over the years and will continue to do so.

JimHaddrill

Apr 29, 2011

knowledgable staff, friendly atmosphere, cleanliness of building and especialy waiting area, refreshments for customers in waiting area, explanation of service work being performed that day and explaining need of maintenance work needed to be performed in the future, offering to transport me to another location while my service work was being performed.

Gary Fedewa

Apr 25, 2011

This is the third vehicle that I have Purchased at Pauli and I will continue to do so. the staff is always friendly. Service people are easy to deal with and seem concerned that the repairs are made correctly.When purchasing a new vehicle the sales staff are concerned that I get what I want in the new vehicle.

edstrial

Mar 29, 2011

This dealership had no pressure sales. They were fair and provided all the information I requested as well as additional information to help me reach my decision. Kevin was very informative and caring! I liked his use of e-mail to answer questions without being committed to taking phone calls.

jskelly716

Mar 26, 2011

This dealer never quit working on trying to find me the vehicle I wanted and when my first car deal fell through, within 24 hours they had a more than acceptable alternative and worked with me on price to make it happen! This is my first Ford, and it won't be my last!

linda dallal

Mar 1, 2011

Brian Pauli is the best salesman ever. It was so much fun ordering and receiving my 2011 Ford Mustang. He was very thorough in explaining options, too.Ron in service is awesome. He even delivered my car to me at work after a check on my airbag was done. How great is that?

angcarsyd

Feb 28, 2011

Great customer service. Pauli Ford met and exceeded my expectations. I was impressed with the facility and all of their employees. Brian was excellent. He answered my questions and followed up on everything I asked. He located a car right away, took care of financing, state registration papers, and even contacted my insurance company.

Walter Hoten

Feb 24, 2011

Our family has purchased several new vehicles from Pauli Ford. We get the best customer service in both sales and service depts. The staff is friendly and informative. They make you fell comfortable and also confident in making your purchase decision. I do recommend Pauli Ford to everyone !

Magyar641

Feb 23, 2011

Great customer service. I like that they took their time to do the job right. Really worked on getting my tires mounted correctly and the aligned. Service worked before hand to find the right tires I needed for my car over the phone and ordered them ahead of time. I also get a free car wash!

jlehman306

Feb 6, 2011

Frank Pauli I believe went farther than most dealers would for my business. He gave me a fair deal knowing I was not familiar with purchasing a vehicle. Kevin McCrackin was an excellent person to deal with,he also understood my hesitation in the purchase of a vehicle.

Marleen Matson

Feb 5, 2011

On a very busy day full of appointments my battery went dead. I called Kevin and he volunteered to come to DeWitt from St. John's to pick up my car and bring it to the service garage to replace the battery while I rushed to an appointment. When I came home later my car was back in my garage ready to go. This was especially important to me because I had to leave town early the next morning. Thank you Kevin. Dan Matson

bphh2005

Jan 31, 2011

My overall experience with this dealer has been very good. We started bringing our vehicles here because it is close to our house and was recommended. We ended up purchasing a new vehicle as well as purchasing our leased vehicle. Service is always good, when they say our vehicle will be ready, it is ready. Everyone at the dealership is always friendly.I would recommend this dealer to anyone looking for a vehicle.