Used Cars for Sale at Pearson Ford in Zionsville, IN

servispg

May 20, 2016

Nice Sales personal. Seemed to have an issue with purchasing for my daughter with no loan but were able to get the sale. Price was a little high but when you find the right vehicle at the right time, you cannot go wrong.

Charica Bowen

May 7, 2016

One of the easiest deals I have ever had buying a car. Michael Daniels, my sales consultant, showed me how to use the sport mode on the Mustang, and that is something I have never experienced. Also, Mr. Daniels is a active listener; therefore, your needs will be understood and met. Michael Burg, the financial guy, is a perfectionist and type A. Your paperwork will be explained, and correct before you leave. Dave Taylor, the sales manager, put me with Michael Daniels because I asked him to give me someone I can trust. Dave knows his team, and will put place you in the right care.

indy resident

Apr 23, 2016

Salesperson became defensive and appeared irritated that he was not going to make a sale. Lack of knowledge of vehicle I was interested in. All he could say is that Fords are better than Chevy and since Fords are better, they will cost more. I will not go back. I will try another Ford dealership for my questions as I look for a new vehicle. While sitting in the dealership, other staff sat at desk with heads burried in computers. No smiles or greating as you receive at other dealerships. Maybe everyone there was having a bad day on the day I chose to visit.... I will buy in the next couple months, they lost a potential sale.

Deanna

Apr 23, 2016

Reggie Ervin,Was extremely helpful. He also went above what I would call the "normal" for customer service. He made the experience less difficult than I thought it would.It made me remember why I preferred Ford over other dealerships.Michael Berg,I did not spend as much time with Michael Berg as I did with Reggie Ervin.However the experience was just as wonderful and he was just as helpful as Reggie.There is no doubt in my mind which dealership I quill be going for my next car.Sorry it took so long to send this review. Thank you so much for such a wonderful experience.

Fountain Steve

Apr 11, 2016

After a rough start at a few other dealers these people made my daughter's first buying experience the best. Transparent, nice people. They were finding her ways to save money.

Bridget27

Mar 22, 2016

Reggie was awesome with helping me purchase my new ford fusion. He was very patient and made my experience the best it could be. I was able to lease a new ford fusion in the exact color and model I wanted. Reggie was extremely patient with me and answered all my questions with very clear, thorough answers. I highly recommend talking to Reggie if you need help purchasing a new or even used car. They also gave me a great deal on my trade in which helped my overall purchase in the end. Very happy with my car! You should check out Ford Pearson if you are looking to purchase a car!

JB

Feb 21, 2016

Jay's ability to not waste my time was so refreshing when shopping for a car. We were able to complete the majority of the deal via email without setting foot in the dealership. Buying the vehicle at Pearson was a nonevent and not stressful at all. Michael was also very pleasant to deal with in the F/I department, no shady tactics just honest no hassle process.

Luke

Feb 8, 2016

Got feedback fast on question about the mustang and order the mustang she made it easy with estimate on the car taking delivery of car

MCVEIGHCP

Feb 8, 2016

We purchased a 2013 Ford Escape from Katrina Jewell. This purchase was by far one of the best and easiest experiences I have ever had purchasing a vehicle. Katrina made us feel very welcomed at the dealership, and never once pressured us into anything. I would highly recommend your next vehicle purchase to be with Katrina.

Mike

Feb 1, 2016

Good customer service and excellent sales person to work with. Would highly recommend this dealership to anyone looking to purchase a new car. The Staff worked with us and did not use any high pressure tactics.

DJPATCH

Jan 27, 2016

Second vehicle I bought from Jay Coyle at Pearson Ford the past several years.I Referred my son and he also bought a truck from Jay ,couple years ago.Ben Weir came out to discuss my options and did not play any games and made me a deal with no smoke and mirrors.

Focus Electric

Dec 30, 2015

I am 100% satisfied I got a good deal from salesmen who are willing to go the extra distance to sell a car at a good price. They jumped over obstacles that prevented me from buying a car at other dealers. More than anything else, they gave me confidence I could trust them. I drove 700 miles to purchase this car and I needed a salesman whom I felt I could trust.

cyndikis

Dec 28, 2015

I started using The Quick Lane several years when I bought a used car there now we take all 4 of our cars there. Peter & his team treat us like they have known us forever. I recommend them to anyone that asks my where to go for the best service. We travel from the east side of town just to go there. I have never had a bad experience there.

pal

Nov 24, 2015

I bought my car at Pearson because of Katrina Jewell. As soon as I met her my car buying experience improved greatly!! She is friendly, courteous, and I was very impressed with her knowledge of cars! A real joy to do business with! If you go to Pearson, you should definitely ask for Katrina!!

Robtriana726

Nov 20, 2015

Before I went to Pearson's, me and my family went to Andy Mohr's Ford in Plainfield and had a horrible experience at Andy Mohr's. Then we decided to go to Pearson's and browse around for a 2015 F-150. After we couldn't find a particular one we we're looking for, Katrina greeted us with smile and told us no worries, she'll find the exact one we're looking for. With a matter of minutes, she was able to find the exact truck we had in mind and was able to get it to us in just a couple of days. She was an absolute professional, kind, and courteous during our transaction and made us feel at ease with no issues. If going to Pearson's, I would absolutely recommend Katrina to help you...

WI Buyer

Nov 19, 2015

While my initial car purchase experience was poor (previous review), Pearson Ford has reset the bar since. Higher much higher, not only for Pearson Ford but for all dealerships. They took ownership of the issues and my perception of the situation (vs. customer is wrong, this is why), made an immediate and concerned effort to address each aspect of the purchase and spent countless hours and staff to work with me on a solution. Im a hard person to crack; Pearson Ford went well beyond the call of customer service and delivered on their promises without reservation. I took delivery several weeks from the first visit. While we (my wife and I/Pearson Ford) had a rough beginning, Im thankful to have worked with team at Pearson Ford: Ben Weir (GM honest (hard to find) and responsive)Evan Myers (Sales young salesman who genuinely listens to understand; bright future)John Pearson (Finance not often you find a finance mgr you could carry a conversation, smile or laugh with)John Pearson (Ownership while our conversation was brief, I appreciated his visit and behind-the-scenes support)In short, Im actually happy how this panned out. I was able to meet and get to know the team as people rather than salesmen. Ill be reaching out to Pearson Ford first, going forward.for a lifetime.Please visit wodforwishes.com Pearson Ford has teamed up with CrossFit to benefit Make-A-Wish.

tjwildrick

Nov 12, 2015

I began looking for a car by using truecar.com. I knew exactly what I wanted. I entered everything online and submitted. Within 10 minutes I received a call from Katrina. We chatted back and forth for a couple of hours. Katrina searched and found the exact vehicle within a few hours. 4 days later I was driving my new vehicle! Katrina kept me informed and was a joy to do business with. She made my new car buying experience very pleasant. I highly recommend Pearson Ford and Katrina.

PeteyCycle

Nov 10, 2015

My entire family has bought nothing but Fords for years from different dealers around Indianapolis and Greenfield. We had never been to Pearson Ford until we were referred by a family friend. I came in on a rainy Saturday and the salesperson and manager spent over 3 hours in the rain with me. I made a decision over the weekend and came back on Monday and purchased a new truck. These people are best Ford dealership around. Reggie, Ben, and Michael are wonderful. The only thing that i'm disappointed about is that I waited so long to try them out.

Rapto2010

Nov 3, 2015

Our new car purchase experience was good, but not our service experience. We took the vehicle in for a first oil change and things seems to be good. At 1,500 miles I checked my oil and it was all the way up the stick. Upon evaluation of the issue, I drained a quart and a half out of the engine to get it to the top of the oil fill mark on the stick. I checked it several times before and after as I could not believe it. I called the GM, Ben Weir, and was sent to voice mail so I wrote him. What I got back was weak as a response. For them to have a Ford mechanic make this kind of a mistake, I was outraged. The GM asked what he could do to regain my business. I told him I wanted the next oil change for free and I wanted it right. He proceeded to tell me that he would send an email stating what they would do and how it was all covered by him. A week passed and nothing so I sent him a gentle reminder. The reply I got back was surprising. He stated in his email to just show the service coordinator this email and it will get taken care of. So much for a full detailed, I care about my customers reply.Never again! If they screw up an oil change, what else will they mess up while the have the car. These things are expensive enough.

Dan.Elliott

Oct 21, 2015

Melissa was absolutely great to work with. They had the car and were able to make a deal happen, smoothly at that! Wonderful experience, and will keep them in mind for friends and family in the future!

water girl

Oct 13, 2015

I called and got exactly what I wanted and more! My experience was pleasant, and short. Every one was helpful especially jay. He worked with me to make sure when I left I was satisfied

Dee78

Sep 27, 2015

Melissa from the beginning to end was nice, prompt and professional. I can see myself working with her again. Melissa and John made sure I was happy. Thx

alkaline

Sep 16, 2015

Originally I had planned on buying a Ford Explorer at another dealership. When I arrived at the dealership (45 minute drive) they couldn't find Explorer. Then they told me that it was in the body shop for paint issue on one of the doors. Needless to say, I decided not to give this dealership my business. I then went to Pearson Ford to look at a Taurus and a Fusion. The salesperson Melissa Whittle did a great job of showing me the cars as well as their features. I requested to take the Fusion home for a 24-hour test drive, which they allowed. I decided the car was awesome and returned to the dealership the next day for the paperwork. I already had financing arranged so I only spent around an hour at the dealership until I was ready to go. John Pearson in finance was awesome as well. He went over different warranty options, but was not pushy when I declined. Overall, a great experience. I would definitely recommend Pearson Ford to family and friends in the future and would return in the future.

cts424

Sep 2, 2015

Every e-mail and phone call were handled with prompt, courteous service. Everything discussed and scheduled was delivered promptly. Very friendly and professional. Thank you!

masonhunter 1420

Sep 1, 2015

From the first E mail too driven away in my new truck the service was fantastic...Evan Myers was my sales rep ...Young guy just starting out and I feel he did a great job!!..Francisco "tech guy" was a huge help with the gadgets!!! The whole team was a pleasure too work with!..good people at a great dealer! Highly recommend them too anyone in the market for a new Ford!!!!

Ange

Aug 29, 2015

Just bought a car here and it was a very good experience. They had the inventory we were looking for. Really nice and easy transaction.

MarthaLee

Aug 28, 2015

Melissa and the team at Pearson Ford made my car-buying experience a pleasure. The car I wanted wasn't in stock but instead of trying to push me into something for a quick-sell they took the time to locate my dream car. I can't thank Melissa enough for comng in twice on her day off to accomodate me. I highly recommend Pearson Ford!

jr

Aug 16, 2015

Over the past 12 years I've purchased 6 vehicles at Pearson, everything from new and used Escapes for my kids to pickups trucks and a Shelby Mustang for all of us. Everyone there has always been helpful considerate and very fair in all of their dealings with me and I would and have recommended them to everyone. Thanks Ben,, and thanks Jay. And a special thanks to Donna Monday. She may be retired now but I think she showed a lot of the younger staff the best way to treat customers. With Ben Weir's efforts and leadership and Donna's examples they have made the best staff of any car dealer in this city. '

Lino211091

Aug 4, 2015

Jay was helpful every step from providing options to keeping in touch and making sure I was happy with my choice! When my lease was close to the end Jay called multiple times to give me the best options on what I really wanted.

MyersFamily

Jul 21, 2015

My husband and I have purchased several vehicles from Pearson Ford and have always been pleased with the vehicle and the customer service. We recently had a situation where we needed to trade in our vehicle and purchase a less expensive vehicle in order to close on our new home 2 days later. Ben Weir helped us to find a vehicle and turned our very stressful situation into a smooth transaction. He went above and beyond to help us out and make sure we got the best deal possible. Every person at Pearson helped us through the process quickly and efficiently. Mike Berg went out of his way to make sure the financing paperwork was processed quickly so we could close on our home. I know we would not have received this level of customer service from any other dealership. I cannot thank the people at Pearson enough for the exceptional service we received. I wish I could give them more than 5 stars.

harpgal1

Jul 14, 2015

Recently bought second new car at Pearson Ford. Customer service is top notch. Every request is met, and a good deal of time was spent explaining every button, gadget,etc on the car. The entire transaction was smooth from start to finish.

djkaufman

May 15, 2015

I really enjoyed working with Melissa when I leased my new Ford Escape. She was very helpful and accommodating of my schedule and was extremely friendly.

tdunsmore87

May 11, 2015

We were completely satisfied with our recent purchase from Pearson. Melissa Whittle helped us through financing every step of the way to provide the best deal we could get. The asking price was fair so no haggling was needed. . The customer service from Mellisa was so great and it is rare and was missed by other dealerships we visited. We WILL be back in the future for our next purchase.

Jamaican mama

Apr 28, 2015

These guys goes above and beyond to get the right loan for me. Great monthly payment to fit my budget. John Wallisa, Don Thompson and John Pearson, these guys know how to get the job done. Looking back, I am thinking, these guys have some magic powers or what. I feel as if these guys knew me a long time ago and we were friends. I did not feel stress out buying this car (third car). John take time to explained everything from the engine to the tires, he did not left out anything. Even when I told them I was good with the monthly payment Don was still working on getting a better deal for me and yes, he did. I will recommend Pearson Ford to everyone who is in the market to buy a car.My fourth car will be from Pearson Ford.Love my Ford Fusion??

Steven, Annette M

Apr 23, 2015

Katrina worked very hard and did everything she could to help us get our 2002 Honda Odyssey. She did everything from finding the right Van for us to getting all the financing information together for Michael Berg and he finished our financing for us. We truly appreciate what they did. But if it weren't for Katrina we wouldn't have our van. Sincerely, Steven & Annette Michael

Ed Gray

Apr 22, 2015

Melissa really new her stuff about the Ford line of vehicles, she was able to help me find what I was looking for quickly. Friendly and helpful, buying a car is not exactly a stressless task and she made it easy to get through. I would recommend her to anyone that is looking to buy a car!

Bob Taylor

Apr 21, 2015

Knowledgable no nonsense staff from top to bottom.A pleasure to do business with.Reggie Ervin is the best of the best.Bob & Beth Taylor

Shelly Ray

Apr 21, 2015

We have purchased 8 vehicles over the last 12 years at Pearson Ford and we couldn't be happier with the level of professionalism and courtesy we receive from them. I have been to many different dealerships over the years and I have never gotten the service and the feeling of comfort that I am making the right buying decision, like I do at Pearson. We won't go anywhere else.

Escapade

Mar 6, 2015

I came to Pearson after initially going to Tom Wood Ford. At TW, they went out of their way to try to avoid doing any diagnosis of the problem, trying to tell me I was responsible for the cost of inspection and repairs (while still under full warranty), and trying to sell me a new car after having just bought this one a month ago. I was so disgusted with my experience at TW that I was genuinely concerned that the issue might not be able to be fixed. Pearson, and Bill Haygood in particular, were friendly, upfront, diligent and honest. They had to call in an engineer from Ford, but they eventually discovered that it was an issue with the timing. Pearson earned a loyal customer for life with this transaction, and not only because my experience was so bad at Tom Wood.If you are considering a purchase or service, please heed the ratings and comments both here and on the Tom Wood site. Notice TW does not list their employees on DealerRater, but Pearson does. High turnover and shady dealing likely means TW doesn't want you to truly know what you are dealing with. Choose Pearson, they will do right by you.

tlcshaw

Jan 29, 2015

As always a great experience at Pearson Ford. Thanks to Ben Weir, Don Thompson and John Wallisa on getting the best deal on our new 2014 F150 and trade in price. Always the consummate professionals. This made our third vehicle which was purchased from the Pearson dealership and we have never had a bad experience. In addition, a shout-out to John Pearson for an easy finance transaction.Thanks again...the Shaw's

House Man Indy

Jan 26, 2015

After shopping 3 other dealers in Carmel, Pearson is the best. I stumbled upon them from a referral that I received from a friend. I contacted their GM and he was out of town but he hooked me up with 2 wonderful people and they took care of me. It was quick and painless.

Stock lady

Aug 19, 2014

I was in Pearson Ford servicing my car and I started talking to the General Manager and he was telling me that I can get additional incentive for having a General Motors lease so I took a look at the Explorer. I was blown away with the technology. This was the first car I purchased at Pearson and the experience was the best that I've ever had. Quick process and great staff. I love my new car!

tsnyd111

Aug 13, 2014

Went to the dealership for a 9:00AM appointment because of a recall on my truck. They told me it would only take an hour when I informed the dealership that I can't have my truck tied up for long. Called them after 3 hours and they haven't even started to wotk on it. It has now been 4.5 hours and they still haven't completed the recall.Very poor customer service!

Pug Fan

May 9, 2014

I submitted my information to several dealers and Katrina was the only Salesperson that actually called my back. I could tell that she was New but she answered all of my questions and was extremely nice. I set out to by a Used SUV but it made so much sense to buy a New SUV. My first New Car! I highly recommend this dealership. I really enjoyed Evan. He spent 20 minutes with me going over the technology in my Escape. Everybody was great. Thank you

RedSoxMomma61

May 7, 2014

We came in to Pearson Ford to purchase a "non-ford" product and the experience could not have been any better. Our Salesperson was with another customer so one of the Manager's Don helped us. He was extremely transparent and that is what we needed. Michael was great in finance and we will be back for a truck.

Sean Wayne

Apr 9, 2014

Purchased a new explorer ... Went in told them what I wanted and for how much . Took a few days to find the right vehicle for the price I wanted !! I went to probably around seven or eight dealerships and they could not get me within seventy dollars of the payment I wanted .. Jay Coyle worked every day to find what I wanted and he did !! If you ever visit Pearson ask for Jay !! He will do everything it takes to make you happy !! I was a pain for him to deal with and he kept going until I was satisfied! Being a family of five we want what we want and were very satisfied !

Out of Town Customer

Feb 23, 2014

We had an uncommon vehicle we were looking for, a used Chevy Equinox with a V6. We live in Champaign, IL and so we had to look far and wide to find one. We found one at Pearson Ford. We made contact with our salesman. He was very easy to work with and was accomodating in setting up times to meet. Once we made the drive there, our salesman made us feel at home even though it was a busy Saturday. He gave us freedom to test drive our vehicle and time to decide. Once we had decided to buy, our salesman got Don the used car manager involved. Don knew that we had made a long drive specifically for this vehicle. He cut right to the chase and gave the best offer he could. He showed us the profit he would make. We felt he was more than fair. Once the agreement was made, the staff helped us with the paperwork and the process of getting out the door was smooth and quick.

kerspamer

Feb 23, 2014

Adam took care of ordering the equipment we wanted and the installation of it. It was done in the amount of time he promised and he even returned the truck to our home.

sswansoniu

Dec 4, 2013

Pleased with my recent purchase of a Nissan Murano. My experience with the sales team and Quick Lane crew has been great and I appreciate the level of customer service they have provided me during the sales process and after.

phayes27

Oct 8, 2013

I pulled up to the lot at 5:30-5:45, walked around the lot, no one came out to assist so I went inside and walked around, no offered any assistance. There were two guys sitting at their desk, neither bothered to ask if I needed any help. I went back outside where another salesman were helping a family with their new car. He saw me earlier outside as well but never offered any assistance. It was about 6:15 wen I finally decided to ask if I needed to ask for help myself when he stated that we are closed and that's why no one is out on the lot. "They closed at 6." Just an FYI, I had a check for $21,000 in my purse to buy a car,,, I guess they lost out on that one!!!!

Bought from somewhere else

Oct 6, 2013

Did not care for the salesperson , so went back a month later and got a salesperson that I did like. I was told I was stuck with the person I had the first time. I bought from another dealership.

rdunn

Oct 4, 2013

Best car buying experience I have had. Just bought the 2013 Ford Edge Sport. The car is great as was the service. I'd recommend Pearson to anyone looking.

Rmcdonno

Jul 25, 2013

Bill Haygood, Jeremy, Andrew, and Katon have always gone above and beyond my expectations. As a gearhead, racer, and someone who does most of his own automotive work, my expectations are higher than most. I have never been disappointed and I highly recommend the guys at Pearson Ford!

faith13

Jul 9, 2013

Ben Weir is awesome I actually went to another ford dealership who could not get the deal done. Working with Ben was awseome I will recommend the dealership to everyone I know.Great Job Person Ford!!!!!!!!!!!!!!!!

pbeering

May 4, 2013

I took delivery on my tenth vehicle this week and could not be happier with the whole experience. On those rare occasions that we have needed service Scott Krouse has been excellent.Our sales experience with Donna Monday and Bill Sawyers has been simply outstanding.Everyone at this dealership goes out of their way to make it happen -- every vehicle, every time!

jkershner00

May 1, 2013

Good overall experience, and would recommend to anyone. The only thing keeping it from 5 stars is the time it took to complete the transaction. If I walk into a dealership, ready to buy (i.e., the car picked out, the price negotiated, and financing in place), there is just no reason for it to take three hours to drive off the lot. The point is admittedly minor, but to maximize the experience (for me), I'd like to get that duration down to under an hour.

Kdogg0652

Apr 29, 2013

The overall experience at Pearson Ford was fantastic. Mark was a great help and made the process smooth and easy. Will definitely recommend Pearson to others!

pm9205

Apr 6, 2013

Great service! Work is thorough & efficient. Love the fact that I am notified when service is due because I have a very busy schedule and don't always remember.

bswan

Apr 2, 2013

Great experience!!!!I would not trade it for the world. Donny and John were great to work with and really bent over backwards to assist!

JamesKaim

Mar 27, 2013

Our experience buying a new car at Pearson Ford was outstanding. Mark Preston (Elvis) was very helpful and laid back. No high stress sales pitching going on. We connected at a personal level and the rest went very smoothly. I'm very satisfied with my experience and plan on trying the dealership out for the rest of my auto needs. Thanks guys!

clmcdonald

Mar 26, 2013

After several long days of looking for a new car (and stopping at 2 other Ford dealers), we decided to drive over to Pearson Ford and give it one last shot. We walked in and were greeted immediately and introduced to Mark Preston. From that moment, Mark made it his mission to find us the car that we wanted and showed us the "whatever it takes" attitude to get the deal done. We will highly recommend Pearson Ford & Mark to any one looking to buy a new vehicle.

IndySteve

Mar 25, 2013

I first went to another Ford dealership that alienated me because they lied to me. Even though that dealership had the exact car I was looking for, they didn't get my business because I didn't feel respected. I had the complete opposite experience and Pearson Ford with Internet Sales/Business Manager Michael Berg. I first made contact with MIchael by email. He guided me through the process of custom ordering the car I wanted. (a C-Max Hybrid) he told me it would take 6 weeks to get the car in, and it took 6 week exactly. The car was ready to go when he said it would be. He matched the best financing that i could find on the web,and he made the process as painless as it could be. Regarding the price of the car, I should note that I purchased this vehicle through the Ford Employee "A-Plan", so I didn't have to negotiate the price. I will say that I have heard from some other people that in some dealerships A-Plan customers are treated like second class citizens. I certainly did not feel like I was treated as a second-class citizen at Pearson Ford.

TheDonniLhama

Mar 17, 2013

Purchased My 2013 Ford F-150 Lariat through Adam. I had used Truecar.com for my research. Adam was the only sales person to actively search and find the car to my specifications. Price we did not mess around because he was spot on for what I was willing to pay. Between Adam and Truecar.com I spent no time playing dealership games with managment. The longest I was in the dealership was to sign purchase agreement which took about an hour. I spent my most time be helped by the staff on how to use all my options on the truck. Overall great experience and would buy from again.Donald HallCamby IN

indijonesmsncom

Mar 2, 2013

It was a pleasure to purchase my new F-150 from Peason Ford. Being a new truck owner, I wasn't totally sure how to configure the F-150. Ben and Reggie were very friendly and they went out of their way to make sure all my questions were answered so that I built it the way I wanted and priced very competitively. Ben and Reggie made the buying experience not only easy, but enjoyable also.

cvetinovich12

Feb 7, 2013

Dealt with Adam,Chris,Clay,and Don. All in all a great experince have always been a Chevy man but my time at Pearson hopefully makes me a customer for life.

brett1304

Feb 6, 2013

Sixth auto I have purchased from Pearson. Have had different sales and service people over the years but the one consistent is the dealership is a pleasure to work with and the people are always nice.

Cjredelman

Feb 2, 2013

Very happy with our new vehicle and happy with the price we paid for it too. There was good service that wasn't pushy and we didn't have to fight anyone to get a good deal.

Paintlvr32

Jan 31, 2013

I made the mistake of purchasing a vehicle from here and have been plagued with nothing but problems since. As a first time buyer, I expected more transparency and forthrightness, even when purchasing an older used vehicle. My expectations of Pearson Ford was that even their used cars would be at least in good serviceable condition. I was extremely pressured into buying the worst mistake of my life. Instead here is what I found instead: 1.) 2 weeks after purchase, the entire accessory drive belt system of the vehicle had to be replaced because it was so worn that the belts were splitting. The belts were obviously coated with some sort of soap/grease that was used to disguise the deficiency in the vehicle at the time of purchase. ~$200. 2.) The transmission fluid in the vehicle was pitch black and tarry. It required 4 flushes before it would run clean. ~$150. 3.) 6 months from the date of purchase, an ignition coil and timing belt in the engine failed. ~$1250 4.) The turn signal system hyperblinks, and the left front turn signal died 3 weeks after purchase due to the removal of a factory part by the previous owner (I am assuming) and replacement with a pair of non insulated electrical spade connectors. I still have not been able to afford a repair for this problem which at minimum will cost ~$400. 5.) I am currently now experiencing a loud squeal coming from the back end, which it still in the process of being diagnosed. I pray to god it's something cheap this time. 6.) The windshield cracked across the entire bottom of the vehicle overnight one day due what I can only assume was a rapid temperature change. 7.) I have just received a recall for this vehicle concerning the back rack used to mount the spare tire, which has the potential to rust and corrode and fall off, potentially while driving, having the potential to cause serious injury. No repairs are being offered for it. 8.) The bed liner in the vehicle is horrible, and holds water in it for days at time after a rain storm, even with the tailgate dropped. I am extremely concerned about the life expectancy of my bed due to rust. Although I had an excellent credit rating, I was not given a reasonable interest rate because I was a "first time buyer." I am stuck with a pile of junk that only values half of what I paid for it. To make matters more interesting, I posted a review on this site 2 days ago, only to find that somehow, it disappeared. To make matters more interesting, even though I chose to remain anonymous, I was contacted by the Pearson Ford today in regards to my review on here, along with an inquiry as to why they were never contacted about these problems. I actually find this a little creepy and unnerving. I chose not to go back to the dealer to fix these problems because I was so badly ripped off in the beginning that my mistrust of this place is probably something that will never be fixed. I was advised by the certified mechanics that did the repairs to my vehicle to avoid the place that sold me this pile of junk like the plague. I will take my excellent credit rating and on time payments to someplace that is willing to work with me and sell me a quality vehicle next time.

Jwarfel

Jan 28, 2013

I purchased an 2003 Toyota Tacoma from here. All I can say is, I was sold a complete piece of junk, which they did extremely well in hiding it's flaws. 2 weeks after driving, the ignition coiled failed, costing me over $1500 dollars in repairs and no help from Pearson whatsoever. I've also had to replace a wheel bearing, serpentine belts twice, and I am also in the process of having to figure out how to fix the turn signal problem this piece of crap has. I will never buy from here again as long as I live, the deception and high pressure sales tactics that were used one me to purchase this pile of junk has made me so angry that I never set foot in that place again.

matc

Jan 25, 2013

Overall Adam and the team at Pearson have been great. Adam was friendly up front and has been a big help setting up maintenance and after thoughts for my new vehicle. He also has gone the extra mile to find a way to work with my schedule whether that meant staying after close, dropping the vehicle off for me, or contacting the company who was doing the work. Thanks.

coldoone

Jan 23, 2013

Both my experiences, in 2009 and now in 2013, were great.Mack and now Adam treated us well. I'm going to enjoy both Escapes for manyyears to come.

kripberger

Jan 23, 2013

Adam worked with me over a period of two months to get me the price I needed and was friendly and patient in the process.

Steve Greenberg

Jan 22, 2013

This was, without a doubt, the most "painless" car-buying experience my wife and I have ever had. There was ZERO pressure from the start. Instead, we were educated on the vehicle and how we could determine if it set itself apart from the competition. Needless to say, it did. We were treated with the utmost in respect across multiple visits and a few phone calls. Never once were we asked, "Where do you need your payment to be?" THAT'S a first! Never once did we feel as if our arms were being twisted. THAT's another first! Management, sales and finance all worked tightly in concert to make sure this was a decision we could feel great about, and we do. We will not hesitate to recommend Pearson to friends and family, and we will buy from Pearson again "next time." Thank you, Pearson staff!

scrum262

Jan 21, 2013

Chris was fantastic from the first contact. I emailed 15 different dealerships and not only was Chris the first to respond but he was also very easy to get in touch with and get questions answered. He respected what I was looking for and did not try to sell me something that I didn't want or need. He "heard" what I was asking for and delivered at a great price. The car I wanted was at another dealership and Chris was able to get it here within 48 hours. He then helped in securing financing at a rate hat was better than my pre-approval. Thanks to Chris, I look forward to my next experience at Pearson Ford

crowezr

Dec 16, 2012

We had a great experience at Pearson Ford right when we walked in the door. We were fairly easy customers as I had done research online prior to our visit, but Mark took it in stride and still treated us great. He was also knew his stuff and was a lot friendlier than another Ford dealer we had visited previously.It took about a month to track down the model and features we wanted, but Mark kept at it and delivered us a vehicle that met our needs. We are very happy with Pearson and our new C-MAX!

sshell90

Dec 13, 2012

Michael understood my timeline and worked very quickly and remotely using email to find the Explorer I was looking for. He also found many discounts to help me with my purchase and had the car ready in a timely fashion. Thank You

Andy Cooper

Dec 10, 2012

Adam was extremely professional and very personal. The pricing was exstremely competetive to any dealership in this area. I highly recommend Pearson Ford and look forward to a long and relationship.

judic1122

Sep 17, 2012

Adam was good with the e-mails, but when it came to in person, he was not able to help me We had another salesman who helped very much and got the car deal done. When I picked up the car, i was not shown any of the features. I still don't know where some things are The manual hasn't been of big help. I guess I have the main things. The man that setup the incar phone was good, but went way too fast and i had to fumble around to answer the phone and to end the calls. Not everyone is tech smart. About 2-3 weeks after I bought the car, Adam sent me an e-mail, asking if there was anything he could do or questions he could answer so that I would buy a new ford. He did even remember I bought a car from him. I must have made quite an impression on him. No one went over the service things for the car maintenance or show me where the service dept is. Very poor customer service!!!!!Judi Cook17712 Crown Pointe CtNoblesville317-797-7726

suziefox4

Sep 14, 2012

I went to Pearson Ford after finding a Flex online I was interested in. Adam Rich was very polite and informative about the Flex. I have visited several dealerships in the past few weeks. The car buying process was becoming stressful. Adam was very kind and went out of his way to ensure I was getting exactly what I wanted. I would recommend Adam if you are looking for an honest salesman. He made the process of buying a car so much more enjoyable. Thank you Adam!

terry.anker

Sep 13, 2012

Nice experience. Buying a new car is often as stressful as it is fun, but the accommodating folks at Pearson work hard to make it as easy and unencumbered as possible.

wachtel12

Sep 10, 2012

Adam Rich made the process simple. From the time he contacted me from my online inquiry to the time I picked it up. Very straight forward.

waiterb

Sep 6, 2012

I called the service department to get me in to change out my Battery, it was dead and I had to jump start it. they sent me to parts, I was somewhat taken back.I called the quick lane they got me in right away and changed the battery out.I am not impressed with full service at all.all of these scores go to quicklane. Peter Charles is the best CS you have.bob Waite317-418-2732

savanderpool

Sep 4, 2012

The sales department at Pearson Ford worked VERY hard to get me exactly the vehicle I wanted at a price I could afford. They worked with me to make sure I did not have to settle on any of the features I wanted. It was very refreshing to work with such an honest, hard-working group of people! I am loving my new car!

dbailey79

Aug 24, 2012

We have now purchased a number of cars within our family and all experiences have been great. Don, Ben and Jeff were wonderful to work with. On one of our previos purchases we hade a tailgate glass issue of which Ben went above and beyond to fix. We have and will continue to reccomend Pearson Ford. David E Bailey

jagriff

Aug 24, 2012

I made the appointment for the service online which was easy and efficient. I was sent an e-mail and received a phone call the day before to remind me which I appreciated. The service was done in a timely manner.

Jessica Sauri

Aug 24, 2012

I found this 2013 Explorer online the morning of August 9. I chatted with Adam online about the vehicle and then had my husband call him to discuss numbers. I was currently test driving another vehicle from another dealer. I took it back that morning and headed straight to Pearson and drove off the lot that day in my new Explorer! It was a smooth process and Adam did everything he could to get our payments/down payment where we wanted them. Very impressed. Love my new Ford!Thank you!

Shelton family

Aug 24, 2012

We have been coming to Pearson Ford for years. I have chalked each experience up to maybe a bad day or I was just happy that I was able to get in for an appointment. I have called to schedule (the day prior) and told I can't get in for two days.I work for an airline, I don't have two days to wait. I have limited days that I am home and the rest of the time my truck is at the airport while I an out of town. If you look in our records, you will see that we have consistently reported an issue with our truck....when we step on the gas, the transmission "hiccups" and the truck moves as if we are driving a 5-speed and do not know how. We had the transmission completely rebuilt (our truck is still under warranty) at another Ford dealer. The same issue continues to happen so we researched and it turns out that the problem is a known issue with our year. Scott couldn't have cared less. I would have hoped that the dealer would have been able to inform us of this instead of us informing the dealer. I also have a power outlet that does not work. Scott checked the fuse and it is fine. But in order to diagnose the problem, he had to charge me a fee .... I told him the truck was still under warranty (you should have that on file). And the oil change was $50! That is ridiculous. We will not be coming back to Pearson.

Admiral Dan

Jul 28, 2012

Another perfect service visit. This time it was in (the Escape) to get serviced and checked out for a 2,000 mile trip. Bill and Mark got me scheduled and out fast and on time. I trust Mark Creek to always check everything on the vehicle 100% for safety and I always follow his recommendations as I do Bill. My five (5) Ford and Mercury vehicles remain in excellent running condition ,....AND reliable, .... due to their efforts. I great appreciate the friendliness and profesionalism of both Bill and "super-tech" Mark.Most sincerely, Tim Gilchriest ...... as well as Amy, Gail and Matt Gilchriest

jeremyashley123

Jul 26, 2012

Michael Berg has been a pleasure to work with. His creativity has sealed the deal on not 1, but 2 car loans from my wife and I in the last 3 weeks. He has beat the offers of several banks and credit unions, and definitely intend on working with him again in the future.

danmarybrady

Jul 25, 2012

Scheduling was a breeze; polite, informative, knowledgeable. Dustin didn't promise more than he could deliver, he needed to evaluate before committing. Yeah, momentarily disappointing he didn't have a crystal ball, but I understand. Work was completed when promised and the car was clean when picked up. My expectations were exceeded.

lazyll

Jul 25, 2012

I was very pleased with my experience the first time I purchased a vehicle that I have returned for the third time. Two trucks and a Edge.

markandalex

Jul 25, 2012

Craig Bowes is honest, sincere, polite, and shows excellent judgement. He listens to our requests to determine which vehicle will best meet our needs. Michael Berg is efficient, polite, and gives a succinct but thorough explanation of the financing and purchase options. Craig Bowes excellent work is the biggest reason I have purchased 5 fords at Pearson in the past 9 years.

Mselke

Jul 25, 2012

I am very pleased with the service I recieved during my purchase of new Ford TransitThe price and time frame to get my vehicle, was exceptional . The dealership evendelivered my vehicle, and closed the deal at my location. For this means so much to me, because I am extremely busy.. I would recommend PEARSON Ford to everyoneThank you Mark SelkeMid America Elevator317 635 5500

khurt

Jul 17, 2012

I was given information that I would not have even thought to check or ask about. Great help! I felt like I was given adequate mount of time to think through my decision.

lemondrop03

Jul 16, 2012

Mike was absolutely fantastic. He worked very hard to get my payments where I wanted. I had never thought about a lease and he walked me through the steps. He was very patient. Everyone I encountered was very friendly and helpful. I have actually referred a friend who may be getting a new vehicle this week. I am very happy with my vehicle. I'm looking forward to getting the running boards added as soon as they come in. Thank you for everything!Sheryl Davis

drknapp2001

Jul 12, 2012

Craig and everyone at the dealership was very helpful. They did a great job of finding the vehicle I was looking for. They lived up to all that they said they would do and I would recommend Craig to anyone that I know that is looking for a car. Thanks Dave and Susan

Vpeko

Jul 6, 2012

We received excellent customer service. Jeremy was friendly, helpful, and honest. Our car was serviced quickly and for less than originally anticipated. The best repair experience we have had so far. We would recommend this shop to others and would return with our own cars in the future. Excellent job! Thank you!

shewroop

Jul 4, 2012

It took a couple of weeks to find a car and then another week before I could pick it up. Due to this it would have been nice to have been offered something extra, like free Sirius radio for a year. I wasn't presented with an option like this.

Bill1234g

Jul 3, 2012

Michael Berg did an excellent job of servicing me and getting the new 2013 Ford Escape I ordered. I used the USAA Buying service for the first time. They provided me a certificate to take into your dealership as well as two others. Michael looked at the certificate, talked to the manager and within a few minutes came back and advised me we had a deal. Everything promised was provided when I received my new Escape. I did not mind the wait to get the vehicle I ordered. To my surprise, it had a full tank of gas. Another associate provided me a short briefing and helped me with adding my phone to the system. This was the easiest vehicle purchase I can remember. I've owned Chryslers, Hondas, Toyotas, Lexus and Fords in my lifetime. After Ford refused to take the government bailout and started producing great cars compatible if that better than others I decided that I would buy my new vehicle from FORD, buy American and keep our U.S. Citizens working to help as a thank you!

mgon2719

Jul 3, 2012

Great service from the phone call to the delivery.Michael is very helpful and understands what business needs to make a deal happen. I am already planning to return to Pearson for compnay car #3 in six months and Michael knows what we we will need to get that. Keep up the good work.

Dompeters

Jun 29, 2012

I recently purchased a new F-150 from Chris DeFord and just had my first oil change. I have worked with the service department through my work and always received exceptional service and everyone I worked with went out of their way to make sure I was happy and well taken care of. Great dealership, great people. My next car will be from Pearson ford. Customer for life, great job everyoneDon Peters

pk441212

Jun 25, 2012

After dealing with a few other dealers in Hamilton county and Kentucky, I have found your quicklube to be far above the others. Price, speed, explaining the situation, and many other things that make me a satisfied customers. Only negative would be all the "stops" on your Wifi !Thanks!PK

ismart

Jun 22, 2012

Very fast service. Friendly and accomodating staff. I called to see if I could get an oil change and a tire fixed. I was able to get right in. My coworker and I went to lunch thinking I would pick my car up after work that day but, I received just as we finished lunch that my car was ready!WOW, no arranging a ride later the car was ready. I drove the car to Florida the next day and I am enjoying a worry fee vacation.Thank you!

MedwardR

Jun 22, 2012

A very good experience, Donnie and Bill went the extra mile to find exactly what I was looking for, I was never pressured on buying a truck that I didn't want.

prrsh1219

Jun 21, 2012

Mr. Reggie Ervin did an outstanding job in helping get the vehicle of my chose. He was very professional and had a full understanding the vehicle I purchase. His overall working knowledge was superior.

gobux1989

Jun 20, 2012

The buying experience started with Don Thompson. Absolutely no pressure and professionally handled all my questions in the initial discussion. Once the decision was made to purchase, the communication from Don was responsive and informative. One thing to note - I did the entire purchase over the internet via email. The truck was placed on order and in the interim, Don was promoted and Michael Berg took over the sale. Michael was professional and communicative as well. Again, all correspondence was done via email. The technical ability to sent forms and information via PDF files was very helpful. No pressure throughout the entire process. I had a very small window to be able to pick up the truck (1 morning). The truck and all documents were prepared in advance and the entire time in the dealership was less than 30 minutes. This was greatly appreciated. I can't guarantee that my future purchases will all be Ford vehicles, but I can say that if I am buying a Ford, it will be at this dealership.

vulnox

Jun 20, 2012

We wanted to see if we could trade in my wifes Fiesta for a Focus. I didn't expect to have many options since we had only had the Fiesta for a year. We just found that it was a bit too small the longer we had it even though our original intent was to just use it for my wife to get to work.Reggie (Salesman), Ben (General Manager), and others at the dealership worked to get us into a very, very nice Focus that was the exact color, body style, and equipment package, that we wanted. They did not try to over-sell us other things we did not need, and were very good to us.As an example, I mentioned Ben Weir above. He is the General Manager of the dealership, and the reason I know his name is because he emailed me personally when we needed help finding the car we wanted, and was quick to respond to any questions we had. He could have easily passed it off, but did not, and that really makes a difference.We love our Ford vehicles, but are always hesitant when it comes to dealerships, but for our first visit having just moved to Indy, they definitely won us over and we will be back soon when it is time to trade in our Explorer.Thank you!

svzsmith

Jun 18, 2012

This morning I was able to get in very quickly and have the issue addressed and resolved and still be at the office by 10:30.

yodersk

Jun 16, 2012

Ford no longer makes Explorer Sport Tracs. The Quick Lane and Pearson Ford workforce is helping me keep mine in good (and safe) running order as long as possible past the 100K mark. It speaks volumes that I live an hour away, yet I schedule my routine maintenance here. Knowing that I come to town specifically for Ford service, Peter, Scott, Joel, Jeremy, and the mechanics pull together as a team to make service visits efficient, in terms of time and effort. If the truck needs to be serviced in more than one Pearson Ford area - Peformance Collision, Ford Service, or Quick Lane, the services are choreographed so that each item is completed before moving onto the next. Thank you for working so well internally to take care of your customers!

260739PDAR

Jun 15, 2012

Am not good at remembering names. Donna Monday sold me the truck. All of the people in the Quick Lane are very pleasent to deal with.They told me to say thisJust joking

lmccr

Jun 15, 2012

I really appreciated Chris' low-key approach. He greeted me warmly, asked what I was interested in and let me take a test drive, even though I emphasized that I was comparing other vehicles and was not ready to buy. He answered my questions and explained the rebate/trade-in details. No pressure. Loved it!When I bought the vehicle, he offered to pick me up so I could drive the new one home. That's customer service!The funniest part of my buying experience was learning about the new SYNC system, when Chris turned me over to Evan, who is 20 years old. I burst out laughing at the young kid teaching the old lady all the technical stuff-how cliched! But Evan was used to that response, and patiently taught me everything.I will highly recommend Pearson Ford to everyone-it was a very pleasant experience all the way around.I have not had the vehicle long enough to need any service, so I can't comment on that area at this time.

mabennett

Jun 14, 2012

I brought my car to the Quicklane last minute for an oil change. They got me right in and turned around the service in no time flat. I will be getting my car serviced her from now on.

Brian B

Jun 8, 2012

The entire group made the car buying process enjoyable. They were courteous and professional, and worked very hard to deliver exactly what my wife and I desired in our new Ford Explorer. They were extremely competitive on the pricing and the customer service overall was excellent. We had some issue with the Sync system and my wife's phone and the service staff, including the general manager of the dealership went out of their way to correct the issue. I would very much recommend this dealership to any friend or neighbor looking for a new or used car. Our experience was a very pleasant one!

jonhathaway

Jun 6, 2012

Jeff Street did a great job. No pressure. Allowed the car to sell itself. Let me test drive it several times and was patient with me. Would be happy to buy from him again.

mungled

Jun 2, 2012

QUICK Lane Service Jun 1, 2012Thank you, Jeremy Linn. Your service and supervision was very much appreciated. I like to use my own brand of oil. (I manufacture oil for my company CountryMark). I also requested a lube scan of the used oil which Jeremy and the service guy did an excellent job. I will share the results if PEARSON would like to see it. Your questions and customer service skills and complete service have always been the main reason I return to PEARSON for all my vehicle needs. Your professionalism and quick service are above expectations. Keep up the fine work. See you soon.

OldZion

Jun 2, 2012

I have used Quicklane for service on my 2004 Saturn Vue ever since GM off loaded the Saturn. I have been very pleased with the service provided and the professionalism of all the staff.

mballard

Jun 1, 2012

I met Don in February 2012 and was considering an Edge. I have never met another salesman like him. He is the perfect salesman in my eyes!! Do to employment or the lack there of, I bought used. Great experience! He listened to my needs, financial restraints and likes. He was honest, sincere and genuine. A love my truck and am extremely pleased with our deal. I will buy again with Donnie's help.

PACLARK

Jun 1, 2012

Adam was extremely helpful in our recent purchase of a used car. Adam drove the car to our mechanic to have it checked out. He worked with us well on the price of the car and was very pleasant during the entire process. We would definitely recommend this dealership. The bird in the lobby was a lot of fun, too!!!

mz1106

May 27, 2012

Dustin was great.He was efficient. My service was completed in a timely manner. I think the price was somewhat higher than I am accustomed to at other dealerships I have had service completed.

mmswango

May 25, 2012

Overall experience was good. The car was not 100% clean - even though it is a used vehicle, buyer still expects it to be clean (back middle console had chewed gum in it). A few other minor things were said during sales visit and during follow-up call - wrong name, wrong vehichle (I purchased an explorer not an edge). I ordered CilaJet and was to call back to make appt. John wasn't in when I called so I emailed him. The next day I called him and left voice mail. I heard back the next day after I left the voice mail message. I like to hear back within 24 hours or if he is out of the office, an email indicator stating he is out or voice message indicating he is out.If the above wouldn't have happened it would have been Great instead of Good.I would still recommend Pearson to family and friends for purchases.

josephmbailey

May 24, 2012

I was very pleased with treatment from Donnie and Michael in purchasing and closing the car. It was a very easy transaction getting what I wanted for a good price.

steelem

May 23, 2012

This is the 3rd time I have bought a new car/truck from a dealer ship (3 deferent dealer ships) and this is by far the most help I have had and willingness to help me with any and all my questions and concerns and have it done my way. Thank you, Carl M Steele

bigmiketurley

May 17, 2012

Scott Krouse is a great Service employee. This is the 5th. time I've had service work done at this dealership with him and I always leave a happy customer.

krpaige

May 17, 2012

Will was very thorough and Joel Steele dug up the record for my wife's oil change of last week made sure I received credit for today's oil change and last week's too. He registered me in the advantage program. Both Joel and Will did a great job this afternoon working on my 2007 Toyota Avalon. Thanks, Kurt Paige

Massage lady

May 16, 2012

My experience with Adam Rich was very pleasureable. I told him what I was looking for and he threw out some options for me . I can't wait to go in to meet him.

mattm232

May 15, 2012

I went to a dealer on the west side before coming to see Mark and the sales difference was night and day. I was never pushed around to get into something I would not have wanted as the other dealer had done. I almost made a purchase before coming to Pearson and thank God that I made this decision. Mark and Clay were super helpful and professional and I will recommend anyone I know to go to Pearson to get a vehicle from Mark. Thanks for the great service.

sjzigmond

May 15, 2012

These guys were thorough yet fast. Great communication and I felt like they knew what they were talking about. I love the fact that they partner with USAA Bank, too.

UTGIRL64

May 9, 2012

I think everyone did everything possible to make this car buying experience as positive as possible. We enjoyed working with John and Clay. Thank you!

Happy Customer

May 3, 2012

My wife and I have purchased 6 new Fords at 6 different dealers over the years. We are loyal to Ford, but have never felt ANY loyalty to ANY of those dealers until now. I had always felt a lot of anxiety in gearing up to buy a new car as if preparing for battle...hours in the showroom shopping/haggling, dealing with high-pressure, shifty salesmen, dealing with the various sales pitches in the finance office, etc. NONE OF THAT HAPPEND AT PEARSON FORD! Our salesman, James was a pleasure to meet and work with. He was honest and eager to answer all of our questions. His sales manager, Don was very fair and eager to make sure we were happy with our purchase. Clay Fulton closed the deal on financing our new car and was able to beat our credit union's rate without using Ford Credit. Clay was great and moved us through that process very efficiently. We love our new SUV and couldn't be happier with our buying experience at Pearson Ford. I will be buying my next Ford at Pearson Ford (even though its 31 miles from our home). BTW, this is my first review on any company. Thor & Rhonda

zachberg

Apr 28, 2012

Quicklane personnel is quick, responsive and very informative as well as very polite. No bad experiences with this team and they show concern for your vehicle rather than just skipping over the details.

heathbar118

Apr 18, 2012

I recently had several random problems occur with my car requiring multiple visits to Quick Lane. Prior visits had just included oil changes. The staff was excellent--knowledgable and accomodating. From my flat tire to the window which fell into my car at 6 PM, I couldn't have asked for better help. The extended hours and Saturday openings were especially useful. One associate even picked me up from work himself after shuttle hours had ceased. They all really went above and beyond to help me and I am very thankful. I would recommend Quick Lane to anyone.

kcmjgm

Apr 16, 2012

We had a wonderful experience with Donnie and would, without a doubt, work with him again. He was straightforward, realistic and really partnered with us. We are new to Indiana and had never heard of Pearson. When searching online, we selected Pearson because of the high reviews and the claim to be the most Female Friendly dealership. Our experience couldn't have been better.

kxbailey

Apr 13, 2012

I can truly say that Pearson Ford truly prides itself in their reputation! You have an awesome motto-I'll say in my own words! A-T-T-I-T-U-D-E=100% excellent customer service!!!! Definitely a cut above and YES I will refer family and friends. Thank you ALL for everything, Have a great day!!!!Kimberly Bailey the proud owner of a NEW 2012 Ford Fusion SEL-RED CANDY Oh yeah!!!!***One more thank you I left out Fransico who hooked up my NSYNC**** I shared my thank you's verbally with these reps and told them I had NO problem writing or doing a survey...Well worth it....Take care wishing you ALL well Pearson Ford

Keith_Quick

Apr 8, 2012

I made the appointment, got right in, service was preformed, was called as soon as it was done, informed what services that would be needed in near future, paid and drove car off the lot. All of the above was done in a professinal manner.

JWhitesell

Apr 5, 2012

Scott Krouse is extremely professional and a great representative for your dealership. I own a Chevy but will be purchasing a Ford in the future just because of the excellent service you provide.

kennethmunter

Apr 3, 2012

We were very pleased with the service we were given resulting in us making a purchase of our 2010 Altima. Reggie was attentive and down to earth person who's main interest was to meet our needs. Thank you to all for the service!

adrianneduff

Mar 27, 2012

I appreciate the honesty, the fact that I'm dealing with the people are able to make the decisions. I had conversations with Reggie & Ben about what I wanted to pay - Ben came back with his best offer. We didn't have to spend hourse going back and forth! I have on several occassions mentioned Ben and Reggie to potential buyers - and will continue to do so!

astultz

Mar 26, 2012

I came in for a test drive on a vehicle, was told that someone had put down an online deposit. I informed Chad I was interested in buying it. He then went and talked to someone,and told me if they weren't here by 4 oclock that it would go to me. Heard from Chad at 4 and went and bought it that same day. Very Impressed with the way Chad got the deal done.

sheriballard

Mar 26, 2012

Service staff were very friendly. I didn't waited very long for my car to be serviced. I really appreciated the car wash. I enjoyed being able to sit at your picnic table outside.

mrbillsails

Mar 23, 2012

Ebay purchase of used vehicle. Only problem was missing temp tags, fixed immediately.Dealer took care of everything including shipping the vehicle. Overall very good experience, although all email or phone.

ljwindso

Mar 19, 2012

i recieved quick and friendly service as soon as I pulled up. They asnwered all my questionsa nd even gave my truck a quick wash. I will use them again.

mrmagoo1952

Mar 19, 2012

I would refer this store to other potential buyers. My sales rep was knowledgeable and able to answer our questions. We like our new Ford truck.

rifogel

Mar 19, 2012

I really liked Craig. He was well-informed and direct. I appreciated his customer focused attiude and the straight-forward negotiation. He got me exactly what I wanted. This is the second car that I bought at Pearson. Keep up the good work.

rm38904

Mar 19, 2012

Was welcomed with great hospitality. It was the first time I have brought my new car in for an oil change. I also had noticed squeakiness on cold mornings with my brakes that went away. They explain this was due to the hybrid but said they would check it out just in case. I appreciated the honesty and the double check. I drive quite a ways and could easily go to other dealerships - but won't because of the great service I am receiving at Pearson!

Aldrin Yalung

Mar 13, 2012

Overall the person who dealt with us did an excellent job.However, what buyer will be satisfied if the brand new car he just bought had dimples when he brings it for paint protection job at the same dealership?When you buy a new car you want it to be flawless and clean. But the Ford Escape we got, had more than 200mi on it and the inside was smudged on the trimmings and even the leather seats.Also, the service for fixing the dimples (dents on a brand new car - imaginge that) was not really to be desired- we had to return the car for it to be fixed.

jbal1066

Mar 13, 2012

No obnoxious sales pressure or tactics. I think Karen made sure I was comfortable with the process. I first started using Pearson for service when my Ford dealer Sharp went out of business. PS: After a couple rejections when I hit send my reaction is to just drop this . You are making it too difficult to say positive things about you.

lsquared99

Mar 12, 2012

I have come to trust Bill Sawyers and believe that he offered me the best possible deal he could. The transaction was very quick and Bill made it very easy.

Indygail

Mar 11, 2012

A special thank you to Chris Deford for his professionalism in dealing with a mature retired female with the purchase of a 2012 Ford Fusion. I never felt "put down", my questions were always answered with honesty. This purchase was a wonderful experience. The icing on the cake was this week when Chris sent Chad to my home to program the garage door opener in the auto. Never once did Chris say to me "read your manual and you can do the programming". I must say I felt like a complete idiot when Chad pulled out the manual and had the opener programmed within 5 minutes.Chris I can not thank you enough for all the graciousness and kindnesses you have shown me. You are one of a kind. All "old ladies" should be able to tell my wonderful story.

berdingj

Mar 9, 2012

Adam did a great job in getting us in the right car for us. Did a nice job on getting the price right while getting the most for our trade in. This is my second purchase at Pearson and despite living right by another Ford dealership, I find myself coming back to Pearson.Thanks,Joe Berding

sboros

Mar 9, 2012

Folks were very friendly and professional. We've dealt with Pearson Ford before and as long as Michael is there we will always deal with you first..

bearben25

Mar 8, 2012

Donnie is a great asset to the dealership. This is my second lease personally and 4th for our business and each one has been flawless. Great Job Donnie.

mmaris

Mar 5, 2012

I started out with a different dealership who seemed to push me out the door on a Saturday. On Sunday I sent the email to Pearson Ford and was responded to on Monday. By Tuesday Don had found the truck that I was looking for and it was sold to me on Wednesday. The other dealer didn't respond back to me until Tuesday afternoon when I was at Pearson Ford. Their loss. Don was very responsive in getting what I wanted.

cwoodard

Feb 24, 2012

Don Thompson is great to work with and always is very courteous and helpful. His knowledge of the vehicles and the financing process helps while we have purchased our vehicles from your dealership

medward2

Feb 23, 2012

Excellent experience working with Craig Bowes, and all of the people in the sales and service department. that is why I continue to use Pearson Ford.

BuyingAmerican

Feb 22, 2012

My initial relationship with Pearson Ford began with email correspondence with Don Thompson.Turns out, Don doesn't 'sell cars'; rather, he assists people in deciding which car best fits within the balance between their budget, needs and desires - and endlessly endeavors to put them in the right car. The (refreshingly) missing element here is 'pressure'.I visited 5 dealerships before I decided on Don Thompson and Pearson Ford; Don was a welcome and refreshing departure from the typical 'car salesperson'. Don made my dealer selection decision a no-brainer, and is the reason which landed me at Pearson Ford. It's significant to note that their price quote wasn't the lowest. However, price is only one component of such a business relationship; trust, follow through, integrity and service after the sale are equally important. Don is instinctively aware of this tenet of business relationships. Salespeople who have been in the business much longer than Don should take some time to learn from him; he somehow possesses the power of understanding both sides of the car purchase relationship.Without hesitation, I would recommend Don and Pearson Ford to anyone in the market for a Ford Motor Company product. Period. Upon delivery of my new car, I actually drove away from the dealership with a genuinely good feeling - un-muted by the usual back-and-forth fatigue resulting from the typical buyer/dealership/salesperson battle. Very refreshing...

Rbking

Feb 22, 2012

The Manager Pete and Technician Chris were very professional & friendly. Chris told what service I needed and saved me money - Very Honest and knowledgeable employees.

Denver Morrison

Feb 20, 2012

I called a day in advance for appointment for oil change and tire rotation. I arrived on time at 9:30 am I was checked in quickly but my car was not finished until 10:40 am.I could choose another time & or date if you have a heavy schedule.I had a coupon for $36 but bill was $47.27 which was hand written below an amount of about $52. It would be nice to see exactly how the amount I paid was arrived at.I will agree to your terms of use but they geve me another reason not to take my three cars to Pearson Ford.

nzero11

Feb 13, 2012

Best car buying experience I have ever had by far. Chris was great to work with. Very helpful and kept in constant contact. I feel like the team at the dealership did everything they could to help me save money. I was very happy to purchase my 2012 FX4 at Pearson Ford, it was well worth the 60+ mile drive. I will most certainly be coming back for future Ford purchases!

kimmy25

Feb 12, 2012

I was very satisfied with the service I received! Karen was very friendly and helpful. I came prepared with my offer to buy a 2012 Ford Fusion. I was introduced to Don and we worked out a deal. I went home to sleep on it and in the morning called to say yes! In no way was I ever hassled about purchasing the vehicle. Don was willing to work with me on the price and even surprise me with a few extras! Thank you Karen and Don for making my experience of buying my car hassle free and fun! I will return to Pearson Ford when I am in the market for another vehicle and have sent some friends your way too!

Dave Ellison

Feb 11, 2012

Mack did a great job following up with me daily to see if he could get me into a truck or car. F150 did not fit in the garage, but I kept trying vehicals at different dealerships to see what they had to offer. We finally got the best of both worlds with our purchase of a Flex! Awesome truck/car combo. I can still pull our speedboat and can carry the family along in comfort. Mack was not a high pressure guy and I like that when I am shopping for a new car!Thanks Mack and the Pearson Ford dealership for all the help and professionalism you displayed to my family and I!!!

Dfrench21

Feb 11, 2012

Don went out of his way to locate the exact car I was looking for. Even when I was prepared to purchase a vehicle with alternative options, he kept looking for and actually found the original one I wanted. In addition, when I had a problem with my sync (my ford touch) system he did everything he could to quickly assess and correct the problem.

asbaun

Feb 2, 2012

The Quick Lane Service Department is a great place for auto service. The waiting area is really clean and nice, the service advisors are quick and knowledgeable and patient. They will keep working to solve your problem and get you in and out.

kimhenry10

Feb 1, 2012

I visited the Pearson Quick Lane for an oil change. I was in and out in less than an hour during my lunch hour...perfect!Everyone was very nice, polite and helpful.The waiting room is very comforable with chairs that had little tables attached. I was able to eat my lunch and enjoy my wait.Thank you!

jen3113az

Jan 31, 2012

Michael was great to work with and very friendly. I had a great experience and definetly will return the next time I want to buy a vehicle. I never felt pressured and this made my first vehicle buying experience a great one. Thanks for the great customer service experience!

soccerteam93

Jan 30, 2012

First time at Pearson service dept - we will definitely come back. I liked being able to schedule service via internet - this made it super convenient. The service area was clean, it went pretty quickly while we waited in comfortable, quiet waiting area. Coupon was awesome.

wright22

Jan 27, 2012

My experience with this dealership and especially with Michael Berg was the best I have ever had. I will definitely be dealing with this dealership again in my future buying on vehicles. He gave me the best deal out of several dealerships and he made a deal that only got better when I got to the dealership by realizing he takes his job seriously and prides himself on customer satisfaction.

kmtroy5

Jan 23, 2012

Scott is always positive, professional and explains the service detail extremely well. I have had questions about the truck as well as warranty items and I have had nothing but an excellent experience with Pearson Ford!

keesalem

Jan 22, 2012

Curtis closed the Quick Lube 15 minutes before the scheduled time. I was there before 7:00pm and could not pick up my car because he locked the shop early, even though I called to tell him I was on the way. I did email and then speak to Pete (manger) who apologized and let me know that Curtis has been reprimanded.

mjsayles

Jan 22, 2012

Mack was very pleasant and easy to work with. Very low pressure, which was a BIG plus. (I've left other dealers for being to pressuring.) Could have used a bit more time learning synch system, but its a bit overwhelming to learn all at one. A little slow in getting the paperwork ready for signing, but the actual signing process went super. Overall, excellent experience.

clark

Jan 21, 2012

The dealer ship was very helpful and I will definitely return when i go to purchase my next vehicle. The rates were very competitive and Clarence was Terrific!

JimRodgers

Jan 20, 2012

We purchased a Ford Edge recently from Don and I am pleased to say it was painless. None of the typical "Used car Salesman syndrome" where one guys starts to deal & another closes. He was very professional and answered a lot of questions we had. It had been ten years since we purchased our last car so there were many questions. He wasn't pushy & allowed to move forward at our own pace. I really appreciated that kind of sales approach.

Expy People Mover

Jan 15, 2012

Scott Krause role modeled customer service. He did exactly what I asked for, met the deadlines he committed to, was very thorough in his explanations, and provided an emailed plan of action for me to review prior to my agreeing to have my 2000 Ford Expedition suspension repaired. I picked them because Google Reviews had them rated highly-they definitely met and exceeded that rating and my expectations.

ljwindso

Jan 9, 2012

The reasons that I rated this dealership as above are as outlined briefly below. I was greeted in a friendly manner as I got out of my old truck. The salesperson listened carefully to what I was looking for and understood that I had visited other dealers. However, he readily listened to what I wasw looking for, especially all the rebates on the 2011s. I did not have enough time to finish working with the sales manager and my salesperson. I agreed that if the other dealers could not deliver on what I wanted that I would be back on the next day. I returned the next day because of the friendly atomsphere and continued to work on making a deal. We split the different in the price and had a deal. It was a pleasent experience.

curry111

Dec 30, 2011

Purchased an 2009 Escape and had to return 4 months later to have a new battery. When purchasing the vehicle I assuming it was checked out and serviced. Not so sure, Dustin said that when it was last serviced a new battery was needed. I have not had my vehicle serviced yet, its not time for even an oil change yet.So I was charged $207.00 for a battery, ridculious. Would have been happy to pay for service but not new battery. Payed too much for vehicle and got hosed again. Will never purchase from pearson again, will tell as many people as I can about your poor service.

tpfriend2000

Dec 30, 2011

We have purchased every one of our family's vehicles from Pearson Ford since our 1984 Escort. The genuine friendliness and personal appeal of the staff as well as our sales person have always been a plus, but even more than all that is the consistently honest, efficient, dependable service department. Pearson not only has supplied us with great cars, but also with wonderful service long after the sale. The excellent service department staff and Scott cause my husband and me to remain loyal customers.

cblewett

Dec 27, 2011

I routinely used Pearson Ford for my routine maintenance as well as repair work. Service team is extremely friendly and always try to be helpful with appropriate reminders. I've been a long time customer and the sales and service staff know me on a first name basis. Pearson is very convenient for me and has good service hours. Almost always get the work done in one day. If I'm pushed on time they really try to have it done by noon. I've never had to take a vehicle back for a second time on the same repair. Cost of service work is on par with what I would expect for a dealership. I can probably have it done for less by a private shop but it would likely take longer and not be as convenient.

Greg Piper

Dec 27, 2011

The shock for the window I was told needed to be replaced to fix the problem. They replaced the shock and the problem is still there. Why did I spend this money?

tlwolford

Dec 27, 2011

I somewhat dreaded purchasing a vehicle from a dealership partly thinking I wouldn't get as good a price as from a private seller and partially because of all the back-and-forth dealing that usually has to take place in order to reach a deal. It was not like that at all. Very comfortable experience and very kind treatment. I asked for some cosmetic work to be done for the asking price (which was reasonable to start with) and Pearson came back with two offers; make the repairs requested for the asking price, or they dropped the price if they don't make the repairs. Both options were very reasonable and felt good about letting Pearson make the repairs at the asking price. Quick completion of the paperwork and again, kind treatment all the way thru the process.Thank you, Todd Wolford

drganoll

Dec 25, 2011

When shopping for my youngest son's first car at Pearson's, we were cordially greeting by Adam. We never felt like we were pushed or hassled into the sale. Other dealerships had salespersons that pushed to hard for the sale. We had already decided what we wanted before arriving there and they fulled met our needs and expectations.

ramos291

Dec 22, 2011

Upon return service inspection I was treated very well by Mr. Gilbert and given the attention I expected. He was very professional and accommodating. He put Mr. Catlin on my 2006 Lincoln Mark LT for inspection and service needs. Mr. Catlin was very thrall. I was provided with a print out of future or possible problems in regards to my Lincoln and made aware of issues to look out for as well as repair cost. Mr. GiIbert explained very well my trucks needs and I left Pearson Ford's Quick Lane auto center with a much better feeling about my Truck and its condition. Thank you Guys very much.

Indygail

Dec 20, 2011

Honesty, all info divulged, caring, met all my expectations. Promptness. Entire dealership personnel friendly. There was a full tank of gas to drive away with a new car. I can remember several years ago driving away from Dellen Oldsmobile in a new auto and didn't get 3 blocks away and ran out of gas. I will always treasure seeing "F" on the gas gauge today when I took possession. Chris made me feel so comfortable in knowing that I may call him at any time with questions or concerns about the car. I know he will treat me as an important person, not just a number in a book.

Brettmyers

Dec 19, 2011

Beyond a shadow of a doubt. I would not buy a vehicle from any other dealership ...Not only are their pices great, but their hands on approach with making the customer number one and happy with their new investment. On like other dealerships I have noticed that forget the customer after the sale. Pearson Ford and their staff are there always there 2 months, or 2 years...They back their product 110% long after the sale. I should know....I have purchased numerous cars and trucks..Bar none Ben Weir and his professional staff are there....as their motto that they stand behind "Pearson For A Lifetime"Brett Myers Family- newer "Lifetime Customer"Forget other dealerships that forget the customers after "the big sale"Pearson for Lifetime!

Mrfrew

Dec 19, 2011

I purchased my 2008 Ford Escape from Pearson Ford off Michigan Road in Zionsville in June of 2010. Since purchase, I have taken my car to Pearson Quick lane for all of my service needs and I will continue to do so as the service is unmatched. As a single woman, in the past, I've felt anxious about taking my car to be serviced simply because I've always wondered "will this place take advantage of me and talk over my head because I'm a woman" I've had that anxiety build up over time as I've had some pretty bad experiences in the past. But I have never felt that way at Pearson Quick lane. Any time I've had any trouble with my car, the mechanic has taken me out to physically show me what the issue is and has fully explained the problem in a manner of which I can understand; I have never been made to feel stupid or uncomfortable (Will is AWESOME as well as all of the mechanics). Every person I have come in contact with has been friendly and helpful from the customer service personnel to the mechanics to the management. I feel that I've built a relationship with Pearson Ford as a result of the exceptional service I've received and I will continue to visit for that reason. As a commuter, I feel safe in my car knowing the guys have taken care of it! You can tell the guys have a passion for the work that they do. I'm pretty protective of my vehicle since I'm in it for 2 + hours a day on average so it really means a lot when I say that I would recommend and have recommended Pearson Ford and Pearson Quick lane to anyone and everyone looking for a place to take their car. If you don't live close it is worth the drive, you simply won't find better service. THANK YOU Pearson Ford and Pearson Quick lane for the exceptional service you provide! You don't know what it means, you make a difference in your daily work and it is greatly appreciated. God bless you all! ~ M. Frew

rhahn

Dec 14, 2011

We just purchased a used Ford F250 diesel truck from Pearson. Part of the purchase agreement was for them to repair some rust on the truck. They did everything they said they would and more. I was provided a loaner truck for 3 days while mine was in the body shop. They referred me to Line X of Indy for a new A.R.E. utility top and they have been great to work with as well. The truck was sold as is with no warranty. When I got home I noticed an oil leak I did not notice at the dealership. I took it to their service department and just asked them to be fair on the repair. I understood I had purchased as is. They replaced the transmission cooler at no charge. It was a sizable repair. I am very pleased and impressed with Pearson. I intend to have the truck on a regular service schedule in their service department. When I am ready to look for another vehicle in the future I will go to Pearson.

melanieaudette

Dec 13, 2011

Professional at all levels. Went out of way to find the car and make the deal that worked best for us. Was negotiable on price and responsive to all communications.

Peggy Khoury

Dec 13, 2011

I was treated very well at Pearson. I really appreciate the upfront way they do business. I had the opposite experience at the other dealerships I visited in my search for a vehicle. I selected the Edge based upon the great value it has. I will recommend Pearson to friends and family.

toddsanger

Dec 9, 2011

I enjoyed working with the team at Pearson Ford to buy my new explorer. They were very friendly and I particularly thank them for giving me a ride to return my car to the old dealer. The only thing I didn't like was the pressure to lease the car that day. I also wish they would have put more information in writing before I decided on it.

msaget

Dec 8, 2011

Worked very hard to complete a deal that was right for us. Even with several glitches in the approval process and a lender who took 3 days to complete their end, the staff at Pearson remained professional and extremely helpful. Overall, the best experience I have ever had with a dealership. I have owned many cars in my lifetime and have never left a dealership feeling like I got the best deal possible. Not true at Pearson.....I definitely feel I was treated like my satisfaction was important to them.

bob

Dec 5, 2011

My GC firm, Domain Contractors, was in need of a new company truck. I stopped into Pearson several months ago to browse around while another truck of ours was being repaired. I was referred to Don Thompson.Don was very helpful and followed up each time a match hit inventory. Don helped locate the truck we needed, for the price we wanted. We will work with Don again for our next truck purchase.

gerri2u2

Dec 2, 2011

Randy was great. He went over the estimate from the previous visit and found that I did not need any work on my truck. Also he install the wiperblades on my truck. He's very friendly and stated that if I needed anything else just give him a call. When ever I need service on my truck I'm going to call Randy.

sidneyndunn

Nov 29, 2011

I knew which car I wanted and was only concerned with the deal that could be negotiated. I was able to get the car that I wanted, a Ford Fusion at a price I thought was reasonable.

tim

Nov 28, 2011

This is my second new car purchase from Pearson Ford in the last two years. I've visited other dealerships, but found that overall, the customer-focused service to be outstanding. Because of the experiences I've had with new car sales and service department, I will likely keep coming back to Pearson for my Ford vehicles.

Annie11275

Nov 27, 2011

I had been a customer of Paul Harvey Ford for over 12 years and never had a complaint with them. When they closed I found it necessary to find a new service center ( and potential car dealership), for my current and future needs for transportation.When I came to Pearson Ford for my first visit on 7/13/11 for an oil change, I made it very clear to Bill that I was seeking to build a new relationship with a Ford Dealer, like I had at Paul Harvey Ford. On that visit it was recommended that I have my front brakes replaced and have my fuel filter replaced along with the oil change. I agreed to have this done.On my second visit on 11/15/2011 for an oil change, I made an appointment online, but when I showed up, it was as if no one knew I was coming. I wanted what I thought was a multi point inspection with oil change. Bill wanted to know which I was there for, a multi point inspection or oil change. I tried to explain to him that I thought they were one in the same. He was less than personable and did not try to explain the difference to me. When my service was completed I was presented with a "Fitness Inspection and Treatment Plan". The first thing I noticed was that my address was spelled wrong. The second thing I noticed was that I had a "marker bulb" burned out. I would have appreciated someone coming in to the waiting room to see if I wanted that replaced while I was there. I asked Bill if this was a break light or turn signal bulb and he said no, but never did explain to me what a "marker bulb" was. I still don't know. After looking at all the items that were listed as "caution items", I explained to Bill that I had completed all of my major services on my vehicle as recommended. These services were all performed at my 60,000 mile service. He just didn't really seem to care too much about talking with me about my vehicle.This inspection report also cautioned me that I needed to replace my "fuel filter". This was just done on 7/13/11, why would that need to be replaced again? To sum it all up, the cost of owning a vehicle is my second greatest expense next to my mortgage. I do not make a lot of money, but I am willing to pay the extra cost of going to the dealership, because I need to deal with people who value me as a customer, pay attention to detail, and take the time to explain things to me about my truck that I do not understand. I plan to always be a Ford driver, but where I take my business will depend on the relationship I am able to build with the service center/dealership.This survey rating is based on the information provided above. After receving this survey I required additional service. On 11/24/11 (Thanksgiving evening), my vehicle broke down (the alternator went out). That night I emailed Bill Haygood with that information and wanted him to know I needed to bring my vehicle in the next day. When I called on Friday morning around 7:45, it was obvious my urgent email had not been read.When I called I spoke to Dustin who started asking me questions about my vehicle. I explained to Dustin that I was a current customer and had just been in last week. I'm okay that he didn't know I was a customer, but I would have appreciated him at least asking me. Once he knew I was a customer, his tone became friendlier. Your service center fixed my vehicle that day (which I really didn't expect with it being the Friday after Thanksgiving), and saved me the expense of getting a rental car. I felt Dustin was responsive and professional. I have not decided if I will return to Pearson Ford for my oil changes/multi-point inspections, new truck purchases. I did not feel valued as a customer at Pearson Ford. A friend at work recommends Andy Mohr. I felt it necessary to fill out this survey to let you know how I felt, because truthfully it would have been much simpler for me to come to your service center.

iversenjohnp

Nov 23, 2011

As a Veteran suffering from PTSD, and unaware of how the process would affect me, I was very pleased. The sales personnel and management were very kind and understanding, allowing help in the negotiation process, and not agrivate the situation as a whole. This by far was a new situation for me, and all those involved made it go as smothly as possible. As far as I am concerned Pearson Ford is who I will deal with, they have earned my business,trust and respect.Thank you

karen46280

Nov 15, 2011

The buying experience was painless. We were treated courteously and with respect. We were shown options, although there was gentle pushing towards a certain vehicle. Which was fine in this case as we did buy that vehicle and are very happy with it. I would caution that options be put in writing and not left to verbal rememberance as misunderstandings can occur.

Broberts3062

Nov 10, 2011

We came up to see the truck that was online after Micheal answered our online question. Michael made this a pleasant, and quick sale. He was very nice to deal with and treated us extremely well.

johndad5

Nov 10, 2011

My wife and I had ordered an Hyundai Elantra 8/15/11 but decided to look at the 2012 Focus on Halloween. We were very pleasently surprised by the quality and appearance. John answered our questions and was no pushy in the least. A very pleasnt experiance of buying a new car. Thank You!!

snicholson

Nov 10, 2011

Everyone we dealt with were very pleasant and helpful. Adam was exceptional to work with. We loved his no high pressure approach and he is the reason we returned to Pearson after our initial visit. Clay explained things very well and made the financing a no hassle experience. Everyone was great.

streetone

Nov 10, 2011

This is the fourth car I have purchased from Don Thompson and the entire experience was very positive. I got the vehicle I wanted and am very happy. Don went the extra mile to make sure I was happy and that goes a long way with me.

jolockusa

Nov 9, 2011

This dealer provided a Great service. They were Very Helpful and Couldn't do enough to help us. We are Very happy with the car we bought from them and wouldn't hesitate to recommend them

Jonesc21

Nov 7, 2011

I am giving a "5" raqting in everything because that'[s how much I like Pearson Ford! This is my 5th vehicle from that dealership and I hope many more!

Laura1

Nov 7, 2011

I was told that I would receive a discount of $5 because I wa s anew customer. No Discount! I was assisted by a different individual than the one who returned my vehicle. I asked for a price quote three separate times for new tires. I have used Quick Lane in Georgia since it opened next to the dealership where I purchased my truck. They were efficient and pleasant-and at no time did an oil change take over one hour to complete.

lindalmorgan

Nov 7, 2011

My steering sensor went out on the vehicle. Dustin drove the car and realized Ineeded help. He kept the car overnite and phoned the next day it was repaired.I truly appreciate the honesty and help I receive from this company.I always bought my vehicles from Paul Harvey Ford because he was a neighbor. However,I have always gone to Pearson for service. It is the best...............Linda L Morgan

cloie123

Nov 1, 2011

I have purchased 2 Fords from this dealership and have been very pleased with the cars and the service I have always received at Pearson Ford. What more can I say. Lois Chouinard

246810

Oct 31, 2011

They gave me a no haggle price up front. No pressure to buy anything more when I got there. Nice, clean facility. Friendly people. Truck was exactly what I wanted, and was clean and ready to go when I arrived. Online shopping process was flawless. I drove 140 miles to do business with them and I would do it again.

DaveS

Oct 30, 2011

Online shopping experience was flawless. They gave me a no haggle price without hesitation or tricks. No pressure in the finance department. Nice facility. I could have been in and out with my new truck in 15 minutes if I wanted to. Nice, up-front sales staff. Truck was clean and ready to go when I got there. I drove 140 miles to get this deal, and I'd do it again.

frugal

Oct 22, 2011

We had bought a F-150 last year from Don Thompson and returned to buy another vehicle. We originally went to look, but Don was so helpful, patient, and informativethat we finally were able to conclusively decide on the type of vehicle with the options wanted. Most importantly, we received a great price because Don thought of any and all rebates and incentives to help us. He generously gave us all the time needed, answering all questions and making the car buying process remarkably easy and FUN! In our search, we had been to most of the car dealerships in Indianapolis from far north to far south, far west to far east. Pearson is so superior in service, kindness, and professionalism, that other car dealers absolutely pale in comparison. The honesty and respect afforded to me as a woman was greatly appreciated. I would highly recommend Pearson Ford and E-Commerce Director Don Thompson.

bubby1009

Oct 21, 2011

Michael was great to work with . He took care of some issues we had with vehicle right away. We had a great experience and would reccomend Pearson Ford and Michael. Erin &Ron Miller

ohab

Oct 19, 2011

After shopping the other dealers it was refreshing to deal with someone that did not insult my intelligence. I would highly recommend buying a vehicle from Pearson to anyone looking to purchase a new vehicle. I will most certainly be dealing with this dealership next time I purchase another car. I will highly recommend my salesman Craig and Pearson Ford to anyone looking to purchase a vehicle.Fred Ohab

pdtoth

Oct 18, 2011

Bill has always been profession and helpful when bringing in my car for service. He has always done a great job for me. Thanks again.

ejchamms

Oct 17, 2011

They were both very helpful and got me a great deal on the vehicle I was trading in. However, I was very surprised when I received my title for my new used vehicle versus the price for the loan I took out to pay for the vehicle. The vehicle selling price was upwards of $8,000, but the price it was sold or traded in for was only $4300? Just a little frustrated after seeing that. Makes me feel like I was ripped off a little bit.

stephmalancuk

Oct 15, 2011

John was easy to talk to. He listended to what options I wanted in a car, and he came though quickly with the match. The process was started the same day, and was effortless on my part. We already knew of "Dealer's reputation" sincemy husband has purchased two trucks here.

dong7375

Oct 13, 2011

Adam Rich and Ben Weir found me the car I was looking for and I got a great deal for it. Michael Berg is very helpful and professional and helped me find the best finance rate.

lily001

Oct 12, 2011

I would suggest always talking direct to the car owner. If the woman drives in with the vehicle, you speak directly only to her unless she otherwise directs you. Do not switch to talking with the male counterpart that showed up in a separate car unless the male counterpart starts interjecting questions. Thank you.

cwild52

Oct 11, 2011

pearson offered a deal i could not refuse. i have had good experienses in the past with pearson. i have purchased at least 4 vehicles from pearson before

tedmich

Oct 9, 2011

I was very impressed with the quality of customer service they have provided. I was shopping for a new vehicle and needed one right away. I talked to their salesperson, Michael Berg, told him exactly what I am looking for and what I needed. He was very helpful, very professional, and did deliver on what I requested. I would highly recommend this dealership and also the salesperson.

BobY36

Oct 2, 2011

The visit was to have the first (10,000 mile) oil change on our 2011 Fusion. Therewas no charge for this first oil change. I did have the tires rotated and paid the cost of that survice. The Pearson staff was very professional and accomplished the work while I remained in the custormer waiting area.

cutler0156

Oct 2, 2011

We were treated extremely well. The information provided before we came was complete and given in a timely mannor. I drove passed another ford dealer that did not respond to my request for information on a simular truck. The deal was made without the normal back and forth grubbing for pennies. I enjoyed the experience and really like the truck. the gentlemen that handled the finance and the bluetooth phone connection were very custoner oriented. I left feeling that if I had any concerns or problems they would be available to help. Thanks to Don and all that were involved.David Cutler

calocook

Sep 28, 2011

Both Ben and Donny were great. I felt at ease working with them in a stressful circumstance for me. This was the first time I purchased a new vehicle on my own. They answered all my questions, explained the process and the vehicle in great detail. I did not feel rushed at all. In fact, I was surprised by the time they spent making sure I understood everything about the car and the paperwork. Both are great guys!!

mimi206

Sep 25, 2011

Donna is always in tune to needs and the real world! Too bad no one could forsee that in 9days some woman would hit me and my car and my body would need repair.

LuvMyTruck

Sep 23, 2011

Don Thompson made the purchase of my new F-150 a pleasure- never experienced this before. Excellent product knowledge, communications, and sales tactics/rapport. I would not hesitate to use this Dealership again.

mmanuelad

Sep 23, 2011

The Pearson service department is always very helpful and informative. They work hard to get the repairs finished quickly. They are willing to discuss the issues and any available options.

Provasc

Sep 23, 2011

Don Thompson was FANTASTIC!! He has profound knowledge of the products, found the truck I wanted, delivered it when he said he would. Communications were on-going & not excessive. No "high pressure" sales- refreshing to say the least. I can't say enough positives for Don & the staff at Pearson. Give them a chance at gaining your business. I will go back when I need another Ford.

querldox1961

Sep 23, 2011

Don was very helpful in choosing and acquiring my new Ford Focus. He quickly answered my questions. At no time did I feel that he was pressuring me into anything. He listened to what I said and help me get a great car. Very good experience.

jhart1969

Sep 19, 2011

One of easiest purchases of vehicle i have ever made. I gave them one chance to give me best deal and was a great deal so well worth the trip to dealership.

088882402

Sep 13, 2011

I am an "old school" wife who's husband has always taken care of the bills,the insurance,the math(lol)and yes,even the garbage. Although I am very competant in my career and have my strong suits,buying a new vehicle (alone)is not one of them! If it looks pretty and has "neat" stuff that's good enough for me. You are beginnig to see the problem here, right. OK, so I set off one Saturday afternoon to "look" at cars. It didn't take long and Matt was escourting me around. We looked at several SUV's. They were OK,then Matt took me into the showroom and there it was! A beautiful black shiny Edge. It was one of those Ahhhhhh moments. I am not trying to write a novel here, I just really want you to realize how much I came to appreciate Matt, Dave and Clay. So,in my "I am an intelligent woman and you are not going to fleece me" way, I proved that buying a new vechicle alone was not a good idea. Chivalry is not dead however,because the three muskateers came to my rescue. I say this because the following Monday,my husband,Bruce had to come and sign the paperwork and Clay had to do alot of things he would not have had to do if I weren't so nieve. At any rate, all the guys were very gracious, patient and kind to me (and treated me like a savvy shopper!)I love my Edge. It is everything I wanted in my new vehicle and I couldn't be happier. My thanks to Matt, Dave and ClaySincerely, Monnie

rkl7110

Sep 13, 2011

Scott, in your service department, is top rate. Very professional and always gives us quality service. I also appreciate the car service you supple in the morning in returning me back to my home. Rita Lingeman

towerj

Sep 13, 2011

I should have looked the truck over closer. Even after pictures from Don did not show major rust issues in the bed of the truck.

abwacyd

Sep 12, 2011

I was so torn about trading my Blazer that my sons gave me when their dad passed away 10 yrs ago, but with the help from Donnie and Ben it turned out to be a very positive and happy trade in.I definitely would recommend your office to friends and family.Took my Ford Explorer on its first trip to NC this past weekend and loved the drive.Thank you,Cyd Rice"Aunt Cyd"

phasbrook

Sep 12, 2011

I was referred to Craig Bowes by a family friend and he met and exceeded expectations. He was able to offer me a competitive price while doing the legwork to secure financing and bring in the correct vehicle from an outside dealership. I enjoyed working with Craig and will be recommending him to anyone interested in a Ford.

PlankJosh

Sep 12, 2011

Donnie is great. He was very helpful and followed up with me several times over 6+ months to keep track of where I was in my car buying process. Once I was ready to roll with the new purchase he did everything needed to make the transaction as smooth as possible,

SteveGiffin

Sep 12, 2011

I enjoyed my experience with Michael. He provided excellent customer service and should be commended. Thank you to him and your entire team for working with me in making our deal.

David Salmons

Sep 4, 2011

My wife and I had no prior knowledge of or experience with Pearson Ford, but we decided to stop there anyway to look at a 2011 Ford Edge, so we could compare one with a 2012 Chevy Equinox and a 2012 GMC Terrain we had looked at earlier in the day. We were just spending the day gathering information on different makes and models to determine what we wanted to buy later this year. As we were looking at a 2011 Edge at Pearson Ford that really caught our eye, we were approached by salesman Mark Glozier. He was very friendly, not at all pushy, and asked if he could answer any questions for us. We talked about the Edge for a short time and then out of the blue Mark asked us if we would like to test drive it. My wife and I both drove it and we found it to be a wonderful vehicle that exceeded our expectations. It had so much more comfort and room with so many more features for the money than the mid-sized competitors that Chevy or GMC offer. Only to have comparative information for my wife and I to discuss when we got home, I asked Mark to "run some numbers" for us on the 2011 Edge we took for a test drive. Ford had $3,000 rebates on the 2011 Edge plus I am able to get X-plan pricing, which is very close to invoice pricing. In addition, Pearson Ford offered us more for our trade in than any other dealer ever would have (considerably more than wholesale). The bottom line price was so good we decided to buy the 2011 Edge right then and there. In our opinion, the great folks we worked with at Pearson Ford all worked very hard to earn our business and they even stayed more than an hour past closing time on a Saturday evening to wrap up our purchase. We plan to order another new Ford product at the end of this year and Pearson Ford will definitely be our first stop for a great price from Mark Glozier. PS...For anyone who plans to buy a Chevy Equinox or a GMC Terrain, you really need to look at a Ford Edge and take one for a test drive first! They are an outstanding mid-sized CUV and we are extremely happy with ours.

zvilleford

Sep 2, 2011

I was treated very well and kept up to date regarding the progress being made to repair my vehicle. Bill Haygood was my main contact, but others were also helpful when Bill was not available.

ptrice

Aug 30, 2011

Scott was nothing but a top notch professional when I came there to get my car looked at and fixed. He went above and beyond to make sure I was completely satisifed and made sure my experience was pleasant. Great Job!

lmezville

Aug 29, 2011

I had an appointment at 9:30. My car was not taken in until 10. I didn't get my car back until 11. I will not be coming back. I take my car to firestone across the street and have never been there longer than 45 min for the same service.

lily2005

Aug 25, 2011

Mark was very helpful and was very nice every time I went to Pearson (as I came a couple different times while I was car shopping). He was willing to work with me and understood what I wanted and didn't want in a car. The reason I gave price a lower score was because at the end when I was set on the car I wanted and had money to put down and a trade-in, we were $400 off from what I wanted to pay and the price Pearson had the car at. It took about another hour and Pearson running my credit through several different times in order for them to figure out how to make the sale work, which ending up being close to a 4 hour process.

srjsrj

Aug 25, 2011

All service items are explained and the decision whether to go ahead with repair is clearly leaft to me. I trust the people I deal with there both now and in the past.

stkkjones5

Aug 21, 2011

Michael Berg was very knowledgable in this sale, and answered every question we had about the car before we drove it off the lot. He made the process of the vehicle quick and painless. I would recommend anyone to go to pearson ford to get a vehicle new or used and tell them to ask for michael berg.

Admiral Dan

Aug 20, 2011

I initially tried other auto dealers' service departments when I moved here in 2006 and they all fell short of my "minimal" expectations. I then made the BEST CHOICE of going to Pearson Ford to see how they operated and the quality they could provide for my family's vehicles. I IMMEDIATELY was very impressed. Not only were they very professional, but have one of the best, most talented service departments in the state of Indiana. I immediately felt welcome and "important". I am especially critical about the details when it comes to my wife's and daughter's cars. Bill Haygood, my service writer and Mark Weeks, team leader; AND THE MOST TALENTED auto technician I have ever met, BOTH provided THE BEST overall service I could ever expect. I literally trust these FORD professionals with my life as well as my family's everyday safety. After the first two visits for regular maintenance in 2006, it became an actual pleasure to have my cars serviced and repaired at PEARSON. Each and everytime, even for a routine service, I know that Mark Weeks will go over the key safety items of the car and recommend BOTH anything immediate, or tell me what should be done the NEXT time I visit. HE and BILL have NEVER been wrong! Yes, I have several FORDS but ALSO a Toyota AND a HONDA that I trust solely to them. HEY! They are THE BEST! Any and all repairs are done right the FIRST TIME. No exceptions. Their recommendations are based on decades of experience and HANDS ON history as well as THE LATEST most advanced training for their technicians to keep up with the rapid advancement in automotive technology. The "details" and keen observations they make on ALL cars that come to them are OUTSTANDING. The cars are returned to me clean and running perfectly each and every time. I would GLADLY drive 100 miles to take my cars to PEARSON to have all service, warranty work and repairs accomplished. In summary, they are THE BEST dealership for QUALITY parts, service, TRUST, HONESTY, VALUE and professional friendly customer service. Every service writer, technician and sales/staff personnel are part of the PEARSON FORD team. Whether your car is old, like my sons, or brand new, they both receive the best service and attention to details from PEARSON's Service Department Staff. I only wish I had gone to PEARSON FORD ... FIRST and saved two worthless trips to other "less proficient" factory service shops. But for the past 6 years they are my ONLY "GO TO" place for everything automotive. And they are EXACTLY where I will buy my next new car! No doubt what-so-ever! Forget the rest, GO TO THE BEST: PEARSON FIRST. You WILL NOT be disappointed.Most sincerely, Timothy B. Gilchriest, Captain, United States Navy, Retired Lebanon, IndianaMy personal thanks go to Bill Haygood, Mark Weeks,.....and to the Service Boss, Randy, who keeps the whole picture in focus and running smoothly. THANK YOU!

Tom/Ruth Eskilson

Aug 19, 2011

Craig Bowes greeted us at the door, let us test drive a truck, and then we decided on an Escape, which we test drove, bought and took home in one day. It was a great experience and we hope that service, when needed, will be just as good. Thanks Craig -- see ya for our next vehicle. Great Ford products so far... Tom and Ruth Eskilson, Zionsville IN

robbietj

Aug 12, 2011

THE PEOPLE WERE VERY NICE AND THEY SERVICED MY CAR QUICK.I WAS VERY SATISFIED WITH THE SERVICE THEY GAVE ME.THIS WILL BE THE DEALER I WILL BRING MY CAR TO IN THE FUTURE.I WILL ALSO TELL OTHER PEOPLE ABOUT YOUR SERVICE DEPARTMENT.

terri5808

Aug 11, 2011

This is my 2nd SUV purchase in the last couple years with Pearson Ford and sales associate Michael Berg. He is a very knowledgeable, attentive and professional sales associate. He went way and above the call of duty in getting me my vehicle and has been there when ever I have needed or required anything. I had a couple small issues with both and all I had to do is give Mike a call and he took care of everything so quickly. He truely made a difference in my car buying experience. When you walk into the show room you do not feel like your walking into a pushy car dealership, it felt more relaxed and at ease especially with Mike. I would recommend Mike and Person to everyone I know. Thanks Terri Rehm

jreynolds1941

Aug 10, 2011

Service advisor called before any workwas done to explain what was covered under waranty, what was not covered and the cost for non-waranty work. The cost of the work was within $5.00 of the quote.Under waranty:They worked hard to find and fix an intermitent problem with driver's door window.They fixed a hard to reach leak in the A/C.Non-waranty:There was a problem with sudden acceleration when the motor was warm and transmission was put in drive or reverse. I had looked on the internet and saw many people had had this problem and few were fixed at their dealer. My problem was solved by their following the Ford procedure correctly.

First New Car

Aug 5, 2011

My Father bought a used Ford Fusion from Pearson Ford on Michigan Rd in Zionsville,IN. He told us about his experiance with Don Thompson. We liked what he had to say so, we talked to Don as well. He evan Stayed pass closing time to give us the time we needed. We got a Ford Fusion that was just off the truck and was not preped yet so, he gave us a loner. Our car was preped and ready for us the very next day. Their was no presuer at all. We had a very Awsome experiance with Person Ford and Don Thompson. I hope this is helpful to you.

bulpeg

Aug 5, 2011

My Father Told us About his great experience at Pearson Ford in Zionsville IN. We needed a car so we went to see the Same sales person my Dad went to, Don Thompson. He was very freindly. He took his time with us and even stayed after Pearson Ford closed to talk with us. The service there is exalent. We bought a Ford Fusion S. The price was what we could aford and the overall experience was Awesome. I will recomend them again and again.

BrianConnor

Aug 4, 2011

Have been doing business with Pearson Ford for over ten years. I have received great attention from sales to service. I like working with Donna Monday on the sale and with Bill and Scott for service. Great people.

Cvandy25

Aug 2, 2011

Chris Deford did an amazing job helping us lease a new vehicle. We have leased several cars over the years and this was by far the most pleasant and easy experience yet. Chris was friendly and extremely helpful. He worked hard to get a deal done that fit our budget. I will definitely tell people about my experience with your dealership. I will also tell them to do business with Chris. Thanks.

Andrew M.

Jul 31, 2011

This was the first time I have used True Car Pricing for an On-Line price on a new vehicle. I have bought several new cars from Andy Mohr Ford usually just calling the salesman and telling him what I wanted. This was a new experience dealing with Pearson Ford and one that will not go unappreciated.. Shortly after submission of our request,we received a quick and courteous response from E-Commerce Director Don Thompson. From the onset of negotiations until conclusion of our deal he was always courteous, helpful, suggestive, and informative. We had special needs and he listened and accommodated each and everyone of them without hesitation. Pearson Ford even traveled 200 miles to retrieve our car and still allowed True car pricing. The True Car Pricing we requested was unavailable due to year end models,so Don guided us in another direction that not only saved us money but got us a new vehicle with more options than we had initially requested. Don sent us everything I requested including window stickers, dealer invoices, and a complete breakdown of all our costs before we even set foot in the showroom. It was a very smooth, worry free, and pleasant experience. We were in and out of the showroom in just over an hour, and 30 minutes was used to go over the options and usage of the new car. He even is arranging additional options for our vehicle which will include a future visit. The great service didn't end at payment. I could go on and on about this experience but suffice it to say, that we will return to Pearson for future Ford purchases and Andy Who?.

hart23bulls

Jul 29, 2011

Quick lane has always provided a good alternative to waiting for an oil change. I can leave my car and go to LA Fitness, come back in an hour and the car is done. Peter and Ali are professional, courteous and represent the company well. I would recommend Quick Lane to all.

kereedy

Jul 28, 2011

Everyone at Pearson Ford worked really hard to get me the particular model of car that I wanted. I had a very specific request in mind and originally we were going to have to wait 6 to 8 weeks to order it, but Mack Marsh decided to do a search of local dealerships inventory and we found one in the local area. This was very fortunate as I was about to move across the country and additional costs would have been incurred if I had to relocate my vehicle. Overall very positive experience with people really geared toward understanding my situation and getting the car I wanted.

pkainrath

Jul 23, 2011

Visiting and buying from Pearson was a great experience! My husband was involved in a car accident just a week before looking at car. When we decided to purchase the Fusion Hybrid, we just called Chris, told him and then he took car of getting everything ready for us! Awesome job! Thank you!! PS-Lovin the car!!!

willi7md8

Jul 23, 2011

Great work by all that I worked with. Wish they could have transferred the title at Pearson Ford & could have kept title of car in my Trust.Wish I could have found a different color. They worked hard to one, but no luck.

Don Andersen

Jul 22, 2011

Mark worked very well with me during a very long Corporate approval process and had car ready when promised. I would recommend him to Family & Friends.

dkeiner

Jul 21, 2011

We have purchased every one of our vehicles from Bill Sawyer for the last 20+ years and Bill Haygood knows our vehicles and their maintenance. He is the very face of your service department. He's articulate, honest and trustworthy. That's why we take our vehicles there to be serviced (for every service and interval that Ford recommends). I'm very happy to do business there and always recommend Bill and Bill and Pearson Ford.

rghelvie

Jul 21, 2011

This was my second vehicle purchase at Pearson Ford. I bought my 2 vehicles 13 years apart and I rememebered how good my experiance was the first time 13 years ago. That is why I came back and I am glad I did. Mack Marsh and his team treated us with respect with no pressure sales pitch, which to me is very important. I highly reccommend Pearson Ford to anyone who is looking to used or new...Rick Helie

Caseybeagle

Jul 14, 2011

This was my first visit to your dealership and I like it a lot. The one thing I find not appealing is that when I was wandering around the showroom, drooling over that black and silver Mustang Cobra GT, the receptionist did not even look up and say hello or ask if I needed help. I feel that unless she knew I was just having a car serviced, I could have been a potential buyer for a Mustang......of which I am on my ninth one right now.You just never know who your next customer may be.The men in Service were wonderful, helpful, and efficient...great team!

Rainer1

Jul 14, 2011

Exceptional customer service via the Internet. Prompt attention to detail in all communication. Established rapport via attention to detail. Exceeded my expectations and I would recommend this dealer without any hesitation. Don Thompson has the art of communication down. He was answering all of my questions promptly, and was even providing me with a rough estimate on my trade in value, sight unseen. I worked with other dealers during this process via the same channel, and it was very apparent that many others were just NOT reading my emails. They saw me as a potential sale and nothing more. Don took the time to read my email and then asked me specific questions regarding the information. Dealers that saw me nothing more as a sale (Penske Chevrolet, Cori Volpe at Hare Chevrolet) kept trying to get me into something I didn't want and ignored the fact that I wanted to gather information via Internet and kept calling me. Payman at Butler Nissan, provided me with a value of my trade then quickly pulled his offer within in minutes after I asked for it in writing. These are the dealers that will never get my business.My experience with Pearson Ford was exceptional. If your doing your research and want quality information, ask for Don, and you will not be disappointed.Rick Rainey

ccie17319

Jul 13, 2011

Don made the experience enjoyable. Out of all the dealers i contacted online Don was the ONLY one who didn't try and force me into the dealership before I was ready. We were able to work through most of the deal virtually. Don was a lower pressure, do anything salesman! I would definitely come back to work with Don.

ejmorton

Jul 11, 2011

Mark made it very easy to buy a car, even when I had lots of personal family issues to work around. He was very patient and helpful!

jtcluck82

Jul 10, 2011

We felt like the red carpet was rolled out for us. John Pearson and on down the line were very personable and informative. Keep the good work!

sanduzzo

Jul 9, 2011

This dealership was not only a surprise but a well-hidden secret. There is something very positive to be said about a smaller hometown dealership. I am planning to continue the association with it.

dstrahan

Jul 1, 2011

The buying process went very well, Mark was a great help and there was no " drama" for me, which was very nice. The Finance manager was " perfect" in the dealings with me and my wife. Have bought a car at Pearson before and with this 2 in a row good experience, will come back when I need to replace thew othewr Ford vehicle. The extra credit given for being a IU Health employee was a unexpected surprise and a very deal.Appreciated the attention we received, no pressure.

gsnodgrass

Jun 29, 2011

This is our third used car purchase from Pearson Ford and Mack Marsh in the last 11 years. I feel their prices are fair and you are treated like a customer from start to finish. We have been extremely happy with their service and will continue to purchase future vehicles from them.

mexicojo

Jun 27, 2011

Don Thompson was the consummate salesman. Never did he hi-pressure us...was always forthright and helpful. I would rate his performance on a scale of 10 about a 12! I believe that our car-buying experience could not have been better.

scvetkovich

Jun 23, 2011

price was n/a due to Ford z plan. Salesman was very nice and knowledgeable. Never had any problems with the new vehicle purchase, except missing 1 key and a clip on the console. Both were rectified.

shijohnson

Jun 22, 2011

We've known Bill Sawyers as the "honest and friendly salesman" for years. He has never let us down on all the vehicles we have ever bought from him. We totally TRUST what Bill suggests to us. Mike was also very friendly, informative and not overly aggressive. We like that! They also have a guy that goes over the Sync system and is very patient. Thanks Pearson Ford for a great experience as usual!!!!

jedavid99

Jun 20, 2011

Friendly and assertive for the vehicles that we looked at. really appreciated the help and contacting us about the pre owned ford explorer as it came available.

kayanddenny

Jun 16, 2011

I have one complaint. Your finance guy offered a plan where 1/2 of each monthly payment is deducted from our account every 2 weeks, and over the course of the auto loan we would end up paying it off sooner and paying less interest.Initially, I agreed to it. Then I went to the website for the company who handles it. I discovered that there is a $399 lifetime fee and a $1.95 fee for each transaction. The $399 is taken out of the 2-week paymnets in the months that would have 3 payments in them. You wouldn't start "saving" until then.I called the phone number for the company and spoke with Sergio. He confirmed the $399 fee and the service fee. He also stated that they don't send the payment to the lender every 2 weeks - they hold it until they have a full payment or more and pay it on the due date.None of this information was provided at your dealership. I think it would be good for people to know these facts. I cancelled the arrangement, and Sergio told me there would be no deductions or fees from them.I just thought you should know. Overall, my wife and I are very pleased with the service we received at your dealership. Mark is great.

shillbrownsburg

Jun 16, 2011

I have bought 6 vehicles from Pearson and will continue to return! Dave and Donnie have always gone above and beyond. Thank you to both of them!!!!!!!!

jenniferlharris

Jun 15, 2011

We've bought or leased 4 new cars (500, Expedition, Taurus, Explorer) in the last 6 years from Pearson and will continue to do business with the dealership in the future. We've always gotten exceptional service and a fair price. I will continue to recommend Pearson to my friends.

jeffshellyray

Jun 14, 2011

Great choice of a car dealer for anyone. No dog and pony show here, just straight forward, friendly and professional. I think anyone at this dealership could be helpful, though I do have my favorites!

rldeuschle

Jun 14, 2011

Great people to work with. After at least 6 new vehicles, they have our business. The service department is great to work with also. The dealership takes good care of me and that is why I go back.

Solarimj

Jun 14, 2011

I was very satisfied with the overall experience at Pearson Ford. They found the Escape I was looking for at the right price. I would recommend them to anyone.

webegreg

Jun 14, 2011

When we first purchased our 2011 Edge we had a problem with the Sync system..it would not shut down when the car was turned off. This happened at 5:45 on a Friday evening. I called the dealership and after several rings Scott in Service picked up and I explained our problem. He stated they were closing, but he would wait until I got there to fix the problem. One, I didn't realize what time they closed, but I didn't expect anyone to wait on a Friday night either. Scott fixed the problem, which was Fuse #29 and we were on our way. This was above and beyond the call of duty, I also go to Scott from now on for service.

AMBERKENT

Jun 9, 2011

Person Ford is the BEST place to buy a car/truck or to have repair/service done because of the amazing people that work there! John Person has hired a staff that goes above and beyond. Everyone is very courteous, respectful, personable and just really really nice! I feel like I am at home when I go to have my oil change or work done. The first time I step foot in Person Ford was 2006 and right then I was made to feel like I am a valuable customer. Now I am a customer for Life.Thank you Person Ford!!

areahard

May 25, 2011

I had an appointment for my first oil change for my Fiesta I bought in November. Everyone, as always, was so nice & helpful. My service consultant, Scott Krouse, met me the moment I entered the service area. I told him about getting caught in a "tar storm" due to poor road repair at 79th & Ditch. He told me that the body shop could check it out after my oil change.While waiting, I saw Michael Berg. I told him about the tar incident, so he went out and looked. He reassured me that he thought the body shop could take care of it. In fact, when my car was finished in the service department, he took it over to the body shop while I waited. They took care of some of the tar, but couldn't get it all from the tire wells. So, Michael took it to Evan in the detail department (I think). He had a special solvent that got it all off for me! Then, he washed the car to get the solvent off......I couldn't believe it! I had been so worried about my poor little car, and now it is as good as new!I just wanted to let you know how impressed I am with everyone at your dealership. Michael was so helpful when I bought the car, and again today. And he's the internet guy!!!Thank you. You were right.....Pearson Ford does an excellent job making all dealings go smoothly!

RatLady

May 6, 2011

We bought our Used Ford Fusion online from Pearson Ford and they were great. No games, great pricing, and the whole process only took an hour. Thanks and we will be back!

davekroeger

Apr 27, 2011

Donnie was extremely helpful in explaining all of our purchase options and trade-in value, as well as expediting the whole purchase process. I look forward to working with him and the rest of the Pearson Ford team in the near future. Keep up the good work.

dermkath

Apr 26, 2011

We are returning customers of Pearson because of the great quality merchandise at competetive prices and customer service above and beyond that which we have experienced anywhere else. The staff is courteous and hard working. The service department is prompt and excellent. The sales staff has always found just the right used or new vehicle for us. We will never go anywhere else.

indybusinessguy

Mar 28, 2011

Don has handled everything from start to finish with the purchase of my 2011 F350 Crew Cab Diesel 4x4. From putting together my order and pricing to delivery, he was there every step of the way. He takes pride in his job and customer service is #1! I'd recommend giving Don a call for your next purchase.

rbailey52

Mar 6, 2011

Car buying experience was excellent. Salesman, Chris DeFord, wasknowlegeable and experienced. We needed to drive the car to make sure it had the power needed and it did. We could have used more instruction when we picked up the carbecause it is a complex machine.

IndianaJohn

Feb 26, 2011

Terrific buy on a new Escape thanks in part to finding the latest Ford rebate program. We got exactly the Escape we wanted which the folks at Pearson Ford found at another dealer in the state. Thanks Donna for the loaf of bread and washing our dirty license plate. This is the 10th vehicle we have purchased from Pearson Ford.

oculidei

Jan 20, 2011

After owning 4 Lexus and 1 BMW, I decided to take a good look at the Fusion Hybrid. Don Thompson was my sales associate. I had the best sales experience ever. I began working with Don over a year ago, thinking I might purchase a car for my son. After deciding to hold off on a new car for my son, I began thinking of trading my Lexus for a new car. I called Don and began working with him a month or so ago. Don is honest, provides good information, and is not one of those "high pressure" sales associates. He always responds in a timely fashion to emails and phone calls. I think he must have sleeping quarters at Pearson. After test driving the Fusion Hybrid, I decided to purchase it. Don is one of the most pleasant people I have encountered in any sales situation. I HIGHLY recommend Don to anyone looking to purchase a new car. I can only hope that the Fusion is as good as Don!

CMShuger

Jan 17, 2011

I have visited the Performance Collision Shop on several occasions, both for my own car, and others cars related to my company.The people in the front office have been friendly, helpful, courteous and have seen to it that the job was done in a timely fashion.I would recommend this shop to anyone. I say the same for the dealership itself and Quicklane as well. I have sent 3 people to buy cards from the dealership and again, service was superb.Carol Shugert-CarlsonconciergeSt. Vincent Hosp.

ironhorse

Jan 17, 2011

I have now leased five vehicles from Pearson Ford. I just took delivery of the fifth. A 2010 F-150 that is just great. A special thanks to Bill Sawyers. I just call and he finds the vehicle I want. Bill the new truck is a home run thats out of the park.Pearson Ford gets my vote as the number 1 dealership in Indiana.Tim McCoy

ncsanders

Jan 3, 2011

After I bought my Ford Fusion, I decided to have it rust-proofed. I was provided with a car and Michael got me a discount for the service. I noticed what I thought was a scratch on my front fender so ordered some paint. When I picked up the paint, Michael looked at my car and said they could buff it out so my car looked like new again. He also had my car washed and vacuumed. I also used the Quick Lane for my oil change. I was having issues with my cell phone, so they let me use their phone. Everyone there was so helpful and friendly.

jjh115910

Dec 31, 2010

I had to keep calling the dealer for everthing. Shortly after we finalized the deal and the car was "ready" for delivery, the interior was dirty and the salesman needed to clean it. After the delievery, we got a recall notice from Ford. We took the vehicle in and the work was very sub-par. Also, we were promised things when we signed the finance paperwork that we had to call repatedly for afterwards (i.e. oil change card, etc.) Turns out the finance guy was let go shortly after we bought the car. Our experience may be exclusive to us, but I cannot recommend Pearson Ford to any of my friends.

williac78

Dec 31, 2010

Very good on getting answers to questions and getting items corrected prior to sale. After the sale completed then not so good on follow-through on addressing MPG concern.Would have preferred more direct answers on whether vehicle (2007 F-150) was experiencing lower than expected MPG requiring maintenance or simply low due to model performance.

fslocum

Dec 29, 2010

Mike was prepared each time I visited.The Ford paperwork is a real drill.The Ford option list can be confusing. But that is a Ford problem not the dealership. Mike knew his product well and all we needed to do was verify.I'll be going back for some systems training, as there are some complex options.

gmanglea

Dec 29, 2010

I do not know all the names of the people who helped us. But the experience was incredibly great. We purchased our Edge via the internet. We were a little reserved to do so and drove over a hundred miles to pick up the vehicle. But everything our salesperson represented to us was true and exact when we arrived to pickup the vehicle. This is my 9th new vehicle, not counting the half dozen new trucks my husband has purchased and this experience has been the absolute greatest. It is no wonder that Pearson can project a logo, "for a lifetime" because that is how long I expect to do business with them.

tanfanny46158

Dec 29, 2010

I have been bringing my car to Pearson Ford for a couple years now and have been overly pleased with the service I have received. As being a woman, I am always scared to take my car some place in fear of being taken advantage of. I have never felt this way at Pearson Ford and am very grateful to be able to take my car someplace and receive such great service. Thank you Pearson Ford!

cblewett

Dec 28, 2010

Latest purchase at Pearson was a 2010 Escape. I have bought several vehicles, new and used, from them over the last 20 years. I always go their first and have a preference to work with Mack Marsh. Clearly the best auto salesman I have ever worked with (covering 35 years). He is attentive, works to understand your needs then find what you want. Does not always push selling up. Excellent follow-up after the sale. Calls appropriately through the year to see if there are new needs.

Hlewisjr

Dec 28, 2010

My visit was a follow up to my new car purchase. I worked Don Thompson my sales consultant who has made my car purchase a pleasure. He continued his white glove treatment by spending some time on his knees removing some overlooked glue missed by the detailers.

mrhappy

Dec 28, 2010

I have been doing business with Pearson Ford for a long time now and firmly beleieve that the service dept determines whether or not I purchase from the same dealer again. Bill Haygood and Scott Krouse have always serviced my vehicles and they are exceptional, never pushy,but always advising me on what my vehicle needs. They always look me in the eye when they are talking to me and I never get the feeling I'm being sold something I dont' need. Needless to say I will purchase my next Ford from Pearson Ford directly because of the excellent service I have received from these two guys. Thanks again Bill and Scott

Netgardner

Dec 28, 2010

Great experience from first online contact to in-person at dealership. Mike wasn't immediately available but Randy took care of us with some test drives like we were his customer until Mike freed up. Never felt any pressure and Finance Guy got us a 2.9 rate. We plan on buying a flex in the future from Pearson as well. Hope the service experience will be as good as the sales experience!

pregat7208

Dec 28, 2010

Found the vehicle I was seeking back in summer. Had a good experience working on the deal that eventually was the sale of the car. Recently had 50k checkup/oil change. No pressure from service dept. to do work at that time, but very informative of items that will need attention soon. Cost was in line with predicted amount.

rbrye

Dec 28, 2010

I have been purchasing cars from you since 1992. (chevy blazer, Pont Bonnieville, Thunderbird, Olds Sillouette, Cavilier, Freestar, Mirage) Due to my last experience, I have no plans to vist your dealership ever again. Maybe sour grapes but I feel you pushed off our issue and cost us $2600.00 for a transmission. We purchased the Freestar in Feb 2008, purchased a warrenty, 3yrs 36,000 miles. The first full winter we took it in because we had tranmission issues. After doing a little internet research, I found numerous complaints that the tranmission would just go out around 100,000 miles (purchased with 69,000). I was told there were no issues with the tranny. Next winter same issues arose, took it back in, and was told once again, the tranny is fine, no issues. Low and behold, 6,000 miles out of warranty, the tranny goes out. I speak to a couple people at Pearson Ford, and they can replace it for a low price of $3300.00. Ask if they can work with me on the price, they could reduce it by $50.00.I had it towed to Edward's Transmission and they did the same work that Pearson wanted to do for approx. $600.00 less.Edwards confirmed the tranny had been going out for awhile and I feel Pearson decided to ignore my complaints (because I could not re-create on demand). Just search Freestar Transmission Issues and you will get hundreds of thousands of hits. Glad to see Ford is willing to stand behind it vehicles.If Ford is so custmer service oriented as they claim, pay me back my $2735.00, less the $100.00 deductible. I had my van in the shop multiple times noting tranny issues, nope no problems, if you can't recreate it then it does not exist.Again, this may be just sour grapes, but two weeks after I had to have the work done, then you send me a survey request, bad timing.Again, I have no plans to ever visit Pearson Fords lot, and be warned, buy cars from them for 18 years, but don't expect to be treated any different than Joe Smith off the street.

ExplorerJunkie

Dec 20, 2010

We love our new 2011 Explorer from Pearson Ford. Pearson Ford was great! Don is a true professional. This is the third new vehicle that we have bought from Pearson Ford in the last five years. It is definitely worth the drive from Fishers to Zionsville.

mh449969

Nov 2, 2010

I've purchased about 6 vehicles and as of tomorrow 11/3/10 8 total. This is the best car purchasing experience I have ever had. It's so refreshing to buy a vehicles from people who feel like friends and not pushy sales people.I enjoy all of my buying experiences because the service continues after the sale.

callred

Sep 17, 2009

Michael Berg was awsome as a salesperson. He replied to my email and was very helpful. I had the Walmart discount and the Upromise and they gave me the best deal and with the Ford rebates I got an awsome price for my Ford Focus SES it was even the color that I wanted. thank you

redmanrj

Sep 17, 2009

Great customer service. Answered all my questions and tailored the vehicle search to my needs. Michael was very personable and able to find me the best value for my price range. I was hoping my first new car purchase would be a good experience and it was.

wagnerjl

Sep 17, 2009

The service was excellent. They were all friendly and helped me in any way they possibly could in getting my new car. I have never had a brand new car, but thanks to them, I drove away in one. Thank you to all of the Pearson Ford employees that helped me.

nomoreclunker

Sep 15, 2009

What a pleasant experience! Normally we hesitate to go to car sales people because they say one thing and then come with something different when the actual deal is done. But with Michael, we did not have any problems. Pearson Ford is very straight forward with no hidden fees or anything! We really appreciate that! We were very impressed and have already referred colleagues to Pearson!