Used Cars for Sale at Performance Ford Lincoln in Charlotte, NC

Chris C.

Oct 4, 2016

Blake did a great job at getting me the suv I wanted at a great price. I initially was in the market for a used Ford Explorer but with the great price and package he put together for a new Explorer, I couldn't pass it up. All the other dealerships I went to were pushy and made me extremely uncomfortable. Blake actually listened to what I said and got me a better car and deal than I thought was possible. Thanks Blake for everything!

PJ Coles

Oct 3, 2016

The sales staff was wonderful, found me exactly was I was looking for with no hassle. Would recommend Berry my sales person, great personality and fun to shop with. Jason the sales manager and Brian the finance manager were also great. Follow up has been wonderful, will continue to purchase my vechicles from Performance Ford and tell everyone I know to do the same

Abby

Sep 21, 2016

This is the best dealership I have ever dealt with so far! Everything was very smooth and a very delightful process. I enjoyed al he is a very great man who sells you what he thinks is best for you price wise and will not sell you something you can't afford!

Eric G.

Sep 17, 2016

Performance Ford did a great job from start to finish. Dennis Lee took excellent care of me and listened to what I wanted in a car. After visiting a few dealerships I was very happy I went to Performance Ford as they really took great care of me.

Maria Sofia Carrillo

Sep 12, 2016

I felt I was in good hands with Mr. Sanjay Arora from the instant I walked into his office to complete the purchase of the 2007 Nissan Murano. He was friendly, trustworthy, and efficient. I plan to service my car at your dealership. Thank you! Maria Sofia Carrillo

Mirecka Bankhead

Sep 3, 2016

I brought a car from them. As part of the agreement they did my oil changes, rotation of tires, check battery, check brakes, etc. I've had the car but even a year and they rotated the tires one time I think because I was standing there watching. This last time I went in they have me a piece of paper as usual stating that everything was GOOD!!! 2 days later go to get in the car and it will not start after missing work, calling them with no help, I called AAA only to find out my battery was no good, I took it the manufacturers of the car, and at that point realize I needed brakes, windshield wipers and even though i the future had been changed the oil had not, it was horrible.

Eric Patterson

Aug 27, 2016

I wanted to surprise my wife for her birthday, and I saw 2015 Honda EX-L V6 in February. I took her to the dealer, she loved it and we decided on a fair price and 2 days later we purchased the car in cash. The paperwork was so messed up half of the paperwork had my name the other half had her name. We couldn't get the car registered, get tags or pay the taxes on the car. After my wife and I missed several days of works because of going back and forth to the dealership, DMV and the tax office I was ready to return the car. We had four 45 day paper tags. I went to the dealership and decided I wasn't leaving until I had everything I need to get the car registered, 3 hours later everything was done in June. Never received a apology or anything. If buying a car with cash do no go to Performance Ford!!!!!

Troy and Leona Rogers

Aug 17, 2016

By far the BEST experience we have ever had buying a auto. Everyone is knowledgeable, courteous and friendly. We were not there very long at all. Service was also wonderful as well. I can not say enough about this dealership. We will be going back next year to purchase a new truck for my husband. Yes I will drive over an hour to go to Performance Ford!!!!! Quinton was our salesman and what an awesome one he was!!!!

Truth

Aug 13, 2016

First time that I met a very honest desk manager at Performance Ford Linconln. Mr. Colin Ocello fixed the mess that a former finance agent had done to me-- from outright lies that I just discovered. This matter happened when I went back to have my car serviced for: an air conditioner, a broken lock on the driver's door, and for the regular maintenance (change of oil and filter).I was very confident that my warranty that I bought from Mr. Chapman, an old Financing employee of Performance Ford, was still in force. I had the warranty which took effect the day I had purchased a used car, Ford Fusion 2011 Model, on December 27, 2014. Mr. Chapman suggested that since the car had 127,000 miles, that I should purchased the warranty along with the maintenance insurance.I relied on Mr. Chapman's representation that everything would be fixed and I do not have to worry about a broken part in the car and especially the engine or transmission; Ford Performance will cover them all without cost, according to him.However the sad thing, the warranty that cost me $1,800.00 was good only for one year. I called the service provider of the warranty, and the customer service representative verified that my warranty expired; it was good only for one year. I was totally shocked. The maintenance, though, is still good and found out that it will be expiring December 2017 (no problem). My issue was the warranty. Why would I pay for a warranty that would last only for one year? It was a complete misrepresentation of the finance person (Mr. Chapman) by not telling me that the warranty would only last for one year: this was a very material misrepresentation by not disclosing the fact that I paid $1,800.00 for the warranty alone. And Mr Chapman was reported as no longer an employee there at Performance Ford. He did a big scam perhaps to other customers as well (I assumed).I asked for the desk manager, when I called the dealership from home; my car was still in the car repair shop. Mr. Colin Ocello was a good man to talk with, and after the second time around, I met him personally at the dealership. He said that he would make things right and my broken door lock, air conditioner, and the change of oil and filter would be on him (meaning Performance Ford Lincoln would bear the cost through Mr. Ocello).Praise God for His goodness and Mr. Colin Ocello was the man at Performance Ford that personally attended to my car issues: he made things right and it did not cost me to pay anything more for warranty that I had paid for $1,800, when I bought the car in December 2014. The repair cost could had been $875.00 for the fixes, if Mr. Ocello did not intervene. Thank y ou Mr. Ocelo.

Brian - from NJ

Aug 4, 2016

I was in an accident recently in NC on interstate 77 in a construction zone, rear ended by another vehicle and my car was totaled. I went to Performance Ford and found a 4 Fusions that I liked, the sales rep showed me everything on each of the cars and got the keys so I could test drive all 4 if I wanted to. The first one I drove was the one I selected to purchase; he had the keys for the other cars and offered to let me test drive them just in case I wanted to but I was happy with my selection. We took care of the price for the car with the help of a friendly helpful sales manager who seemed not to have anything else to do but make me happy but I'm sure he did. While working with the finance team who was also very helpful and friendly they prepared the car for me. When finished the car was mine and the only thing left was to get the car registered in NJ for me. Prior to returning to NJ I spoke to Shawn (sales manager) and we talked about any possible issues with the NJ registration as all states are a little different and he assured me that he would do anything necessary to make sure I got my registration and everything necessary in NJ. When I arrived at the NJ motor vehicle office they had one additional form and after a call to Performance Ford and explaining what need to be done with the finance team it was faxed over, completed and faxed back in short order. Within 30 minutes I was on my way with license plates, registration and inspection sticker - my purchase was now complete. Shawn talked to me a couple of times with I was at motor vehicles to make sure everything was going correctly and that I had everything needed to complete the process. Once again everybody there did everything they could to help me. I'm sure they don't sell a lot of auto's to NJ residents but they worked with me just like I was local and didn't worry that it was a one time purchase, unless I move to Charlotte but that's another story. I would highly recommend they to anybody looking for a new or used auto.

Dennist704

Jul 28, 2016

Took my truck in for a warranty issue, tire rotation and oil change. The service rep was friendly and professional and kept me up-to-date on my service. While she did a good job the department leaves a lot to be desired. When I picked up the truck I was charged more than the agreed price by about 20% and they would not fix the error. To make matters worse, they did not rotate the tires although I paid for the service. When the technician was questioned, he said, " I inspected them but didn't think they needed it". However the charge was not removed. They did rotate the tires promptly when I called them on it but did they did not wash the vehicle as promised. I am now wondering if they actually performed any service. My trust is shattered. I am sorry the service rep does not have a team behind her she can count on..

Disappointed

Jul 23, 2016

We had a written offer from Performance on a used vehicle . We said we would think on it. Tried to offer a little less .but they would not come down on original offering..OK. This was a CPO vehicle which they showed came with an extensive list of checks ---quite impressive and expensive but assured us the vehicle was in good working condition. 4 days later.we decided to go with their offer but then the vehicle was in shop and back light panel needed repair/replace? Was it CPO ready when we got a price or not? They seem to think that now that they are fixing something costly that was already on the CPO check list that added "VALUE" to the vehicle and they upped the price $2,000. If they find something else wrong will they also add to price of vehicle? They now say that was only that day's price....REALLY? My worst fear about car dealers was realized in short order. Collin (the new manage today) said that was a 1 time offer. NEVER was that said besides being a sales tactic I look down on. One should have time to think and be confident in one of the largest purchases they will have. CARFAX says this was CPO ready May 2016. Today Collin said they missed this problem during the original CPO. That CPO assurance cost either 1700 or 1750 ..I forget. I'd be worried about what the CPO really means and how much more is added if they find something else wrong. I NEVER write these reviews but I was compelled due to the way the "deal"( i use that term loosely) went down. Buyer beware.

vjburnette

Jul 5, 2016

Liza Santana always gives great service. I feel like I'm taken care of when I visit her for service.

Mirecka Bankhead

Jul 3, 2016

She takes her time to make sure you understand what's going on, NO MATTER HOW LONG IT TAKES. She gives you her full attention

Sam Baker

Jul 2, 2016

I drove 4 hrs to this dealership to buy a new 2016 truck that I had priced (And confirmed) on the internet. Upon arrival, the salesperson says quote,"No one ever qualifies for the internet price". He says the internet price includes 79 rebates. His sales mgr "Elvis" later reduced the number of rebates down to 10 or 11. The REAL price was 10k over the advertised internet price. "Elvis" went on to say that ALL Ford dealers advertised their internet pricing incorrectly and he was forced to go along with the practice or his phone wouldn't ring. I am furious and I frankly don't care who knows it. VERY VERY DECEPTIVE!

Jerald Carson

Jul 2, 2016

Mr Nigel Young took great care of me this time. Everyone is always very pleasant as a Mrs. Eliza in quick service took car of me last time. I have a dealership near me but I come to this one because of the great customer service and attention to the detailsThank you

Kaye Benson

Jun 27, 2016

The Team at Performance Ford worked tirelessly with us past closing time and found the exact car that I wanted. Dennis Lee supported us through the process and was very honest, knowledgeable, and friendly. Matt White worked his magic on the showroom computer to locate the car I wanted, in the color I wanted, with the trim package I wanted, without the expense of the accessories I did not want. He understood that I planned to drive this car for many years, and every detail was a big deal to me. We met everyone all the way up to the owner and with every hand shake we were made to feel respected and valued as a customer!

Linczph06

Jun 27, 2016

Good service on my car and customer service is great at the quick lane and inside dealership.Needs repairs are suggested urgent or within a few monthsI enjoy the option of being texted about my service

Rbyrnes

Jun 26, 2016

On a recent 95+ degree day my A/C began blowing hot air on the passenger side. My car is essential for business. I called Nigel Young at Performance Ford. Nigel took my car I. Right away. They quickly repairs my car and the service was excellent. The pat on line feature may it faster. Nigel arranged for a ride back and forth. The service was excellent. I am disappointed that a part would fail at on 35k miles.

Augustin Kasongo

Jun 25, 2016

I had an appointment at 11:45am in order to get my car's radio fix. The service agent was on time, and my car was redy in thirty minutes as she told me. I am pleased with the service

Cat R

Jun 15, 2016

When I purchased my Lincoln MKZ at this dealership everything seemed to be going great. I signed all the forms, asked if they needed anything else from me and then drove off the lot. On the drive home (on a Friday night) I received a panicked call from the finance manager who was rude and threatened me because he hadn't completed my credit paperwork and was having issues with it. Mind you, I asked specifically before I left, if they needed anything else. Multiple calls late into the night and the next morning, plus me threatening to return the car and take my Prius back, led to the root cause of the threats. I have exceptionally high credit and credit monitoring to maintain it. A hard credit pull requires simply that the business doing the pull get me to authorize it via phone, which they didn't know to do. So rather than following the instructions of the credit monitoring service, they threatened to take my car back. Eventually, with a call to Lincoln's corporate finance department I found a woman who helped me out by calling the Finance manager at Performance Ford Lincoln and explaining to him how credit pulls work when a customer has monitoring and alerts on their credit. I kept the car, but not without a bitter taste in my mouth. There's only this location nearby for service, so I've been servicing my car here ever since. Initially my service manager was Micheal Harper, but he's left the company. I showed up this time for service, was quickly shuffled to a podium where a man took my keys and wrote "the works" and "Lincoln wash" on a notepad and then sent me off to wait. Normally I'd have spoken with Micheal about the issues/questions, if they had any software updates for my system, etc. The new Lincoln service manager, Brian, wasn't in his office. I had no one to talk to, so I assumed they'd just do the regular work and software updates that are necessary each time, as the system always has a bug that needs a patch for it seems. 90 minutes later, a woman came out calling a name that wasn't mine, with my keys in her hand. I recognized my keys so I approached her. Her paperwork for MY car had an entirely different person's name and information on it. I also noticed when I got home that it stated it was a 2013 (not 2014) Lincoln MKZ. I told her I was concerned. She handwrote my name, address and phone number on their copy of the work order, and handed me the other copy with the other person's private information (name, address, email, phone) on it. I asked about software updates, she had no clue. I asked where my service manager was, she didn't know. So I left. This place is a joke. For "premium" service, it's the worst service I've ever experienced. I got a routine oil change and that's about it. I'm not even sure they did the right work to my car since they clearly pulled up the wrong car in their system. The color of this other car isn't even the same as mine, based on the work order. Don't know who is running Performance Ford Lincoln, but this dealership is clearly mismanaged. I'm hoping I can find a more qualified dealership for service within an hour's drive because I trust no one at this dealership to do their jobs right.

Chassie blackwell

Jun 13, 2016

Just like any other dealership there is a process but my sales guy Dennis Lee made sure my husband and I was very comfortable. He explained every step so we weren't confused about anything. He also knew we needed something and he made sure we got into a vehicle that we like and could afford. Dennis Lee did his part at the company and I really appreciate him. I've had bad experience with some salesman but he showed me that he really cares about the customer needs. If you are going to purchase a vehicle be sure to ask for Dennis Lee he'll get you what you need. Thanks again Dennis

ChrisH

Jun 11, 2016

Excellent buying experience thanks to Blake. He showed me several models and was very patience during the purchasing process.

EParrish

Jun 10, 2016

Had my 2014 Edge in for the regular "First mile" service and tire rotation. Samantha White checked in my Edge on time with the appointment I had made by phone. All work was done in a quick manner and the waiting area is very comfortable. I would have received a car wash but the machine was down. Samantha offered to have me come back at another time for the wash. Very satisfied with the improvements since my first service in March.

APMech

Jun 6, 2016

A year and a half ago, I got a Mini from Performance ford, and they ripped me off big time.Last month, I went in to see if they would make it right and I could get a new vehicle and they could undo the financial burden from when they took advantage of me when I got the car from them after being in a head on collision. They handed me off 3 different times between salesmen (the first salesman, Albert Paille, took one look at me and ran away). I told the third guy I only wanted to talk numbers and he insisted he show me the car, then take me on a test drive before he would talk numbers. He said they would make me a deal, and came back from the managers office with an offer. They said I was ineligible for any of the Ford incentives advertised on the Ford website, and they couldn't refund any of the service contract (which was never used). Their offer basically traded in the Mini for far less than what it's blue book value was, and roll all of the negative equity onto the new car. He insisted this was their only offer, and they had changed management and were not responsible for what the previous management did, so I left. They wanted to sell me a base Ford Focus for $30k. The salesman tried to tell me it was my fault for falling for the bad deal last time, and their offer was the best I could do anyway. I don't remember his name, but it was a skinny guy who wears large, auto-tinting glasses.

gracehomes

May 21, 2016

Went into dealership to get the works package done on my car. When I got home I notice they did not rotate tires. Called the dealership and service manager was not pleasant to speak to and offered a refund for services only if i bring car back in! I will never go back to this store. Also have left several messages for the GM and he will not return calls. GO TO FORT MILL FORD great customer service!

Shawn Goorey

May 20, 2016

Great service on my 2015 F150 Platinum. No issues, and quick turnaround. Thank you Nigel Young.

Eric

May 18, 2016

I just traded my 2014 Lincoln MKZ on a 2015 Lincoln MKC. I was very pleased with my sales guy, Jean, and the F and I person who handled the paperwork. The entire process went smoothly; and there was good give and take on the deal that we arrived at. We bought a 2014 MKT at this dealership 2 years ago. The process this time was more professional and efficient. KEEP UP THE HIGH QUALITY CUSTOMER BUYING EXPERIENCE !

Shar

May 15, 2016

We purchased my daughter's second vehicle from performance and I wish that it was her first. Russell was our salesperson and he was absolutely amazing. Very friendly, knowledgable, and an overall good guy. The customer relations manager, Mrs. McCrorey was amazing as well. She made us feel like we were part of her family. If I ever need to purchase another vehicle again, performance will be my first and only choice.

Nascar

May 7, 2016

Lisa Santana was quickly to help me. She also came in the waiting room to inform me about what was needed for my car. She was very helpful. Always have a good experience. Been coming to this dealership since 2011.

Knicks58

May 6, 2016

My first time coming in for service and the experience was good. Service was explained to me and was told there was no charge since the vehicle was bought there. Vehicle was taken in promptly and I was out before I knew it. Liza Santana handled everything professionally.

Doc Mitchell

May 5, 2016

Nigel and Bryan were both excellent service managers. Polite courteous and prompt. Great customer service and appreciation. They are concerned with your experience and will do whTever it takes to make it right

mad as xxxx

May 4, 2016

bad dealer ,liers, been waiting 6 weeks to finish deal, not worth buying from these people run away as fast has you can sorry dealer

Dennis

May 2, 2016

From time to time I bring my Mustang in for a hand-wash. It was one of those perks that I considered important (Among many others) in making my decision to buy my new car at Performance Ford Lincoln. Ms. Jackie Bartolac was instrumental in taking care of my request that afternoon. I was in and out in what I think was a reasonable amount of time. And, most importantly, my 2014 "New" Mustang, still looks brand new and smells that way! Thank you Ms Bartolac, and thank you Performance Ford Lincoln! Dennis Rayfield

Morrison, J

Apr 24, 2016

I took my car in a week ago for an oil change and was treated so well, I decided to return with some general maintenance upkeep. Trever Flott was the name of the gentlemen that assisted me both days. He made sure I fully understand what needed to be done, and didn't mind taking the time to explain my options with me. They got my fusion sync software updated and replaced two recall parts all in one afternoon. I'm so thankful to how found a place that cares about me and my car as much as I do. I'll be referring everyone I can to Performace Ford and specifically to Trever Flott.

FordDriver

Apr 13, 2016

My visit here is always welcoming! From the time I scheduled my appointment and up until the time my car was finished being worked on, I had nothing but great customer service!

Explorer 301

Apr 8, 2016

Liza Santana was on top of what needed to get done with a spot on my hood and tire rotation/oil change - and got me in and out in a flash! Will come back to Performance Ford for oil changes in future.

mdrbikes

Apr 7, 2016

Liza Santana was most helpful to me and my Escape... The heater/blower was not working. She handled the repair very efficiently. She kept me updated as to the progress and arranged a courtesy car when the repair was more involved than first thought. She knows her job and is professional and friendly, too. My car was washed and clean when I picked it up. Thank you, Liza

J Smith

Apr 6, 2016

My service advisor is Trever Flott and he provided excellent service by fully explaining the possible things I might need in addition to an oil change. The service was completed in less than an hour and was less expensive than I had anticipated. The waiting room is very nice and the whole experience was great. I would highly recommend Performance Ford.

Abc123

Apr 6, 2016

7500 mile service diesel Clean. Quick and enjoyable. Nigel Young moved the sign in and sign out part quick. Steven Miles did the Actual work with care. Providing feedback and a quick turnaround.

buckfan

Apr 3, 2016

We were traveling through the area and our 2012 Ford Explorer needed some service related to the car shaking at acceleration. After calling 3 other dealerships and hearing "we can see you next week" after we told them our situation we called Performance Ford and they got us in right away and had the repair completed within 24 hours. This saved our vacation! The Service Manage, Brian, could not have been more accommodating and polite. He was communicative and set expectations on price and time to repair that were spot on. If we lived in the area we would never go anywhere else.

Lucille's mom

Mar 31, 2016

I had not driven my car for some time because of illness. I decided to make a trek to the Ford dealership where I bought my Fusion in '13. I found many people who were willing to assist me get around as well as service my car. I can't think of a better place to trade. Keep up the good work.

Al Robinson

Mar 30, 2016

Bryan Gunter was our adviser. He was on the ball regarding our recall even though I had not spoken to him before. He emailed us about the process and was very quick to respond to our inquires. The work was completed on time and the little extras, such as a car wash, were very much appreciated.

Brian248

Mar 30, 2016

I recently had my vehicle in for some work and at the end of the day while the technician was driving my vehicle out the spring on the garage door broke and the door came down on my vehicle causing some minor damage. Nigel Young is my service manager of choice because he cares and always treats me right, well he called to explain what happened, asked me to come and see the damage before it went to get repaired. Nigel got me a loaner to use until my vehicle was fixed and when it first came back he refused it because it wasn't right. Nigel kept in touch with me throughout the process and took care of me and my vehicle. Need a great service manager call Nigel Young he has my vote.

bryan

Mar 29, 2016

very good service Liza and joe Holland did a awesome job would recommend to friends.

Ford Family Girl

Mar 24, 2016

I always take my Ford 500 to Performance Ford for servicing because they consistently do a good job and I feel I can depend on Liza Santana and the technicians to give me solid advice on how to keep my car well maintained.

Lonnie & Katrina

Mar 23, 2016

Barry Meyer and Susan were very helpful and pleasant to deal with making it a good experience. They even followed up by phone calls and emails

STEVE SCHELL

Mar 23, 2016

STEVE SCHELL HAS A GREAT CUSTOMER SKILLS. i WAS AMAZE BY HIS SKILLS.

Marilynbbenton

Mar 18, 2016

I recently purchased a 2015 Edge. Glen Self helped my husband and I through the whole process. He wasn't your typical pushy car salesman. He was very knowledgeable, down to earth, and personable. All the staff at Performance have been very helpful and work very hard to ensure a positive buying experience. I'd like to mention Susan McCrorey 's outstanding customer service and Mr. Joshua in the finance department for going above and beyond for my husband and I. We appreciate it!

Ebbii

Mar 8, 2016

They always take care of me. My family has 4 vehicles purchased there and we love working with them. Best experience with a dealership I've ever had. Only dealership I would deal with again

Wendydavis00

Mar 8, 2016

I took my vehicle in for service on a Saturday morning without an appointment. The staff was friendly and efficient and were able to get me in and out in a timely manner.

Dennis Rayfield

Mar 5, 2016

The efforts of Ms Iffe Oni are much to be praised. She made sure that my Mustang was taken care of quite handily. I also want to comment on the free hamburgers and bakery goods available that day; great idea, I hope you keep that up!

byron.haag

Mar 5, 2016

I had the opportunity to work with Al Paillie and Barry Meyer who provided a wonderful buying experience when I purchased my new 2016 Mustang GT. Along with me I brought one of my employees who also purchased a car from Al and Barry it was his first time purchasing a vehicle and he was led in the right direction and walk through the process perfectly.

Javiel

Feb 28, 2016

Liza Santana makes getting your car serviced fast and easy...Great customer service! And there's free coffee, you can't beat that. I purchased my car here too.

Forgiven

Feb 26, 2016

My experience was a good one and the visit was a pleasant one and everyone was friendly and helpful during my visit, they took good care of my needs and my vehicle.

TONY1967

Feb 26, 2016

Gracias por su amable atencion y en mi idioma LIZA SANTANA y por supuesto que la recomiendo por su amable atencion MUCHAS GRACIAS :) Atte: M Guerrero

Megan Williams

Feb 24, 2016

Mindy Delgado was so helpful at my last oil change! Kept me updated in the waiting room and explained every detail to me! Hope to see her again in 5000 miles!

customer

Feb 19, 2016

This place is a joke! I called Performance Ford about a truck (this specific truck that is shown above 2015 FX4) and spoke with 3 different people the first day. The second person would not return my call after speaking with him once and leaving several messages. I finally asked for a different salesman. I then spoke to the 3rd person. She was less than helpful but at least set up an appointment to come and see the truck the following day. I asked all 3 people to ensure the truck was there before I drove 4 hours to buy it. The following morning, I spoke to the same sales person and confirmed my appt. I then received a call from a 4th person. I asked this 4th person if the truck was there and also asked to hold it so that it did not sell before I arrived. I arrived around lunch time and the sales person was absolutely the worst sales person I've ever dealt with. (For the record, I've purchased 15-20 vehicles in the past) She was less than attentive and was very condescending towards me. I guess I didn't fit her criteria for a new car buyer. After about 45 minutes of BS I was finally informed that the truck I had wasted a whole day to go and "buy" was no longer at the dealer. It had been traded to another dealer over 3 hours away. They ensured me they would make it right and find a truck on their lot to sell me. After another hour...she tried to show me a 2012 truck. Not quite the 2015 I came to look at. After telling her I was not interested, she said she would show me a 2014. (Closer!) She then pulled the 2012 to the front door and tried to lie to me and tell me that the window sticker was wrong and that it was actually a 2014. Unfortunately for her, I'm not as dumb as I may look and proved her wrong with the factory placed year model. After asking 4 people for the keys to my vehicle (they delayed as long as possible to try to keep me from leaving) I left the lot. NEVER EVER do business with this bunch of idiots. Absolutely terrible dealership!!!

donstewart1964

Feb 10, 2016

had my brand new truck serviced for the first time and had a great experience. Steve Schell was my service writer and really treated my great. would recommend them to anyone.

Rob Gman

Feb 10, 2016

While getting service done at Performance Ford, Nigel Young was very professional and had great costumer service. I was surprised after reading some reviews from the past. Something must of changed because I was extremely happy with the service he had provided. My service was also completed in a timely fashion. Thank you Nigel Young!

Dgw151

Feb 8, 2016

Drove five hours to buy a truck after speaking to six people about a specific truck. Got there to find truck miraculously just got transferred to another dealer. Sorry, sorry service. Please shop elsewhere unless you love horrible effort to service customer.

Alfu

Feb 5, 2016

This is by far the worst dealership I ever experienced. The staff are not trained to give the customer experience buying a vehicle. Too many people giving me the run around and finally when the car was ready, I was left waiting in reception for a loooong time before getting the vehicle.

S. Mitchell

Feb 4, 2016

DO NOT....I REPEAT DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. I bought a Lincoln six months ago and have deliberately not written a review to see how things would go. They will try to get you on everything from the purchase price, warranties, interest rates, service, maintenance etc... They are not above lying to make a sale or to keep from making covered repairs (even with a warranty). You will need a business degree to deal with these people to get a fair deal. I plan to take the vehicle to another dealership for maintenance and repairs until I am able to trade for another vehicle. There will be no repeat business from me./ S. Mitchell in NC

kimbr

Feb 3, 2016

From the beginning to end! By far the best purchasing car experience ever! Would highly recommend this dealership! My Sales assoc. Miguel bent over backwards to get the specific SUV that I wanted! Very happy and excited about my new purchase, they made the hole experience easy and stress free.

MIkeH

Jan 30, 2016

**Note, this is the same review I wrote on Yelp.comThis review is for the Service Department only, although if their service is this bad I am left wondering about their Sales Department?Here is my story, I moved to North Carolina a year ago and needed to find a place to service my 05 F150 (which I have had since new). I took my truck here in 2015 for a checkup and oil change and at that time they were unfriendly and failed to acknowledge my presence.However, I received my service and all seemed find so I chalked it up to them having a busy day. Jump forward to today when I was scheduled to take my truck in for an oil change, I thought I would give them another chance to gain me as customer (service and my next new truck soon).Between the time I scheduled the appt. and taking it in this morning I received a flyer from them about a 125,000 mile check up and a few other specials. When I dropped the truck off at 9:05am I was again not greeted and several of their staff are very unfriendly (Isabella or Izzy is the worst!!), I was finally greeted by Rick (who BTW is friendly and seems to appreciate us, you know the customer). After showing Rick the flyer and inquiring about the 125K checkup or this other thing called "The Works" Rick explained The Works is what I need. I agreed and stated I wanted full synthetic and would pay the extra, I hand him my keys and leave.Now it is approx. 1:30 pm and I am talking to my father and the topic of my truck came up and that it was in for service. As I was mentioning to my father it was an oil change and tire rotation it dawned on me I forgot to tell Performance Ford where the locking key is located for the aftermarket chrome. I called them right away (1:38pm) and explained where the key was located. Silently I thought to myself why after 4 1/2 hours they hadn't called to ask where it was? 20 minutes after I called them they called me back to tell me my truck was ready. I thought it was odd they called me right after I called them (20 minutes) and I wondered to myself did they even rotate the tires? I commented to my wife as she drove me there that I would know if they even did the rotation as my driver side front wheel is missing some chrome and I have been trying to figure out how I would deal with it. I show up and the same wheel (missing chrome) is still on the drivers front, same way I brought it in at 9:05 this morning. I also noted that the oil change sticker is the same one THEY put on there as a reminder for my LAST oil change, no new oil change reminder sticker, now I am wondering if they even did the oil change?I go in and speak to Rick and he comes out and I explain to him I am concerned about my service and I will not be paying for a tire rotation that never happened. I also noted the sticker for the oil change and voiced my concerns. I then crawled down to look at the oil filter and it in fact was new, so I know they at least changed that, not sure if I got 100% full synthetic liked I asked.Rick comments the work was performed by his "best technician" and he goes off to talk to him I assume. They come back, Rick, some other service advisor and apparently the Tech who did the work. I explain again about the missing chrome on the wheel and that I am very aware of the position of that wheel on my truck due to the fact the chrome is peeling, etc.. The tech then goes on to tell me how he rotated the tires, I explain again that is impossible, again due to the unique wheel with missing chrome.At this point I said I would pay for the oil change, although I am concerned about paying for synthetic given the dishonesty that has already occurred. Rick stated they would not take my payment, I then demanded to pay for the services (the oil filter at least) that I know have been completed. Rick and the other service advisor both state they will not allow me to pay. I comment to Rick I am not mad at him, I am disappointed in the customer service, the blatant dishonesty and the fact I now have to find another reputable Ford dealer to do business with. I ask who owns the dealership and Rick tells me who and hands me his card and I shake his hand.I am very particular about all my cars and I know when they have scratches, etc. and I do quite a bit of service on my vehicles so I am not the average unknowledgeable auto consumer. I build motorcycles as a hobby and am very mechanical. I state this because I am concerned about their other customers who don't know how to check if their tires were really rotated or their oil changed or their brake pads are truly worn. Auto businesses like Performance Ford and Lincoln are what give the good ones a bad name.I now scheduling the same service, "The Works", including another oil change at another Ford Dealer.atfordofcharlotte

rubyred1219

Jan 29, 2016

Contacted the dealer about one car and ended up looking at another was told needed co-signer got that and was told we had a deal placed my money down but did not have insurance had to wait another day contacted the dealer the next day after arranging insurance and was told all i needed was to come pick up the vehicle and go when i got to the dealership after working 8 hours was told that in order to receive the car had to put another large some down in order to receive the vehicle after being told earlier that everything was after being told this i decided to back out of the deal and ask for a refund of my down payment getting my down payment back was never told that it will take 3 to 5 days to receive i checked my account no refund then called dealer back to learn that it would be 3 to 5 business days before receiving it which it only took one night to take it out long story short if dealing with this dealership make sure you have a deal before the bank close

Eagle7222

Jan 27, 2016

I have purchased 2 cars from them since 9/2014. I traded in my F150 on 10/31/2015 and purchased a new mustang. When I traded in I submitted paperwork to have the warranty refunded from the F150. After a month of no response or refund I took it to the executive level. So my warranty was 72 months and 100,000 miles. Doing the calculations I should have received a refund of $1220. On 1/18 I received a refund of $896. Now I can understand a simple mistake but after 75 days I would hope that the issue would be resolved quickly. Since the 18th I have had no response to my calculations via text or email. Multiple emails to Steve Schell as well as execadmin (i think that is the owners assistant) have gone silent.They did the calculations incorrectly and I am out $324 and they wont even respond. In the last 18 months I have spent over $100,000 on Ford vehicles and now I am just in the dark. As a sales manager in a different industry, I would fire someone that thinks a solid customer is just a waste of timeWorst post sales experience I have ever had, at any company. Ever. DO yourself a favor and take a drive to a different ford dealer. You see examples of this all over teh internet with these guys

Velma T.

Jan 22, 2016

Very pleasant, good price, met expectations. --Posted as a service per authority of business review written by customer.

#LoveMyFord

Jan 18, 2016

Receiving great service is one thing, but gettng it with a smile takes the cake, thanks to Mindy.Was very helpful, answered any and all the questions i had.

Liza Santana

Jan 17, 2016

Last week (Thursday), January 14, 2016, I went to Performance Ford to have my oil/filter change. This was after 4:00 PM. Liza happened to be there at the car express service office, and she attended to my car needs. I also mentioned to her that a tire was leaking air because every two or three weeks, I had to put air on my tires. She told me that all tires would be checked in which service is regularly included whenever there is an oil change. After I waited, she came to the waiting room and said that my car was ready. Then she handed me the nail-like object that caused the air leak in the tire, and she had that particular tire repaired as well. I was amazed how good the service was. I could not thank Liza enough because the service means a lot to me. I don't have to put money in the air pump and it is such a hassle as well to dirty my hands in the process, which I did for many months. In addition, the mechanic had my car washed. Liza Santana and Performance Ford made my day!

Lizards Santana

Jan 17, 2016

Very good first experience and customer representative was very informative in giving details on what can be done.

flipnnofx

Jan 17, 2016

I was given a price by their internet director over the phone for a used Dodge Ram truck. She told me what the price would be and I asked her to send me over the documents so I could put down a deposit. I had to wait over 24 hours before I was finally contacted by a different salesman, who know told me he had no record of that previous price and that all pricing had gone up $2,000 overnight due to "supply and demand". I asked what had happened to my previously agreed upon amount and he said it was no longer available. This deceptive method of bait and switch pricing is why most people dread having to buy a car. This dealership is one of the most dishonest companies I have ever dealt with, both in and out of the automotive market. Steer clear!!!

MickG

Jan 15, 2016

Nigel Young, Lincoln service manager, did a great job for me. Very professional.

Brenda

Jan 15, 2016

It was a great experience for me to have to have a Certified Lincoln Specialist work with me. That made me feel comfortable because I knew they were prepared for any questions I had. When I got there, I was so excited they had the car and color I wanted inside and out. The staff who were not directly involved were supportive and making sure everything was going well for me. I left there as a Lincoln customer :-)

Jim12345

Jan 14, 2016

My wife, Dianne, and I shopped together at Performance Ford Lincoln in Charlotte, North Carolina. We want to give you our individual thoughts on the outstanding experience we had and our customer service/sales representative, Miguel Acosta.RE: Miguel AcostaMiguel Acosta was fantastic! He was more concerned with helping us find the right truck or car than forcing a sale. He was extremely personable, patient, honest, and knowledgeable. He was absolutely meticulous in going through all of the features/functions and their uses while we were looking and before we drove off the lot with our new Ford F-150 SuperCrew pickup.For the first time in my life, I actually enjoyed myself and had fun at a car dealership. Although I have always sworn I may be buried in my 1995 Ford Explorer (I love it that much!), I will not hesitate a second to seek out Miguel, as well as to refer others to him and to Performance Ford Lincoln in Charlotte, North Carolina.Thank You Miguel!!! Sincerely, DianneRE: Miguel AcostaI agree with everything Dianne has written. From the moment we arrived at Performance Ford Lincoln, I was impressed with the clean, professional, and attractive facility -- and with the people working there -- especially Miguel Acosta who was waiting to greet us as we arrived for our appointment. Miguel showed us several vehicles and we quickly zeroed in on two F-150 trucks of interest. After test-driving each truck, Miguel left the decision as to which was the best choice to me and my wife; he patiently and honestly answered our many questions and demonstrated his deep product knowledge. Miguel spent several hours with us and at no time did we feel rushed to make a purchase decision.Since purchasing our new Ford F-150 SuperCrew, I have had the opportunity to talk with Miguel as miscellaneous questions have come to mind. In fact, Miguel provided me with his personal cell phone number and asked me to call him whenever I needed anything going forward. He has certainly demonstrated outstanding customer support and service since we drove off the lot with our new pickup-- and what a wonderful vehicle the new F-150 SuperCrew is -- it is truly an exceptional vehicle, purchased from an exceptional dealership with the assistance of an outstanding sales representative (Miguel Acosta).I have told several of my friends and family of the outstanding experience we had dealing with Miguel Acosta and Performance Ford Lincoln, and I will not hesitate a second going forward to contact Miguel, or to recommend others to Miguel at Performance Ford in Charlotte, North Carolina.Thank you Miguel !!! Sincerely, Jim

Danny

Jan 13, 2016

They were really great, worked really hard for us to get what we wanted

performanceford

Jan 13, 2016

Ta'Quila Payne was an excellent representative of the dealership. She was professional, informative and courteous. She was able to address my questions and was an integral participant throughout the purchasing process. Kudos to her.

Heartbroken

Jan 11, 2016

If you want to rebuild your credit, go to Performance Ford. Don't sign anything until you fully understand what they can do for you. If you decide to do agreement with them then make sure they are to full commit to what you have agree to. Broken a promise. Say they can help and they didn't

jan

Jan 10, 2016

Mindy Delgado in Service Department went way out of her way toaccommodate my appointment that was scheduled in error. Excellentjob and friendly staff all the way.

Dale123

Jan 9, 2016

If you decide to purchase a car from here look her up, she's great! They worked with us to get us around the payment we wanted.

Janell S.

Jan 6, 2016

Mike Morman was phenomenal and made sure he got the best deal he could for us. Corey was great as well. We did not feel pressured to buy a car and actually bought a car that I did not think I could afford. They made it affordable. I was impressed with the atmosphere also. Nice lounge area with flat screen and children's play room. We were very comfortable. This will be the first place we look the next time we are looking for a car!

Terry

Jan 6, 2016

Everyone was very helpful, didn't have the Truck we were looking for on lot, so found the exact one we wanted from another dealership. and got the price we wanted. I wanted to thank Liam Jerome, Al Pailly, and Sandra Karges. thanks again Terry and Deborah Moore

Betty

Jan 6, 2016

The dealership had a wide variety of vehicles to chose from and had the exact MKC that we were looking for.The staff met us in the parking lot and walked us into the dealership and explained what was going to happen and who our salesman would be. Miguel Acosta came out and seated us at a table and listen to what we told him about what type of car we were looking for.Could not have been more pleased with the way things went.

Theresa K.

Dec 31, 2015

Mindy Delgado was the service rep that assisted me, she was prompt in getting back with me, the repair estimate was accurate and repairs were finished in a timely manner. The car was returned along with a car wash which was a nice touch, the whole process was handled efficiently and I would recommend this service dept.

lwadsw2

Dec 30, 2015

My service consultant was Nigel Young and he did an excellent job explaining the procedure to me and insuring my car was fixed in a timely manner. They also provided me with shuffle service home after dropping my car off and also to pick it up. I had an excellent first experience with Performance Ford!

Diane Hudson

Dec 29, 2015

I went in on 12/20 after being told "we will get you into a vehicle "which they did , for 8 days !!! I came in on 12/28 because my temp tag fell off and was told we need the car back .... apparently they issued me a temp tag , and keys to a car that wasnt mine after the congrats speach by the salesman . Then the finance mgr. Wouldnt even come out and explain the finance issues. I cant believe how disrespected i felt when i wasnt even important enough for an explanation.

Xman22

Dec 29, 2015

Went to get my car serviced, employee was very friendly and made sure I was Informed on what was going on with my vehicle and the time frame it would be done.

Matthew Murray

Dec 28, 2015

12/28/2015 My wife made an appointment for 8am on the Saturday after Christmas, there was an engine rattle an i thought it was the engine mounts. The manager on staff, Rick, told my wife he also thought it was the engine mount and told my wife the guy who does that was not in that day and she should make an appointment for monday. My wife made appointment for monday at 8am, explaining my wife and i share the car and would need it back as soon as they could. I dropped the car off Monday, 12/28/2015 and they kept it for 6 hours with no word. my wife and i both tried to call up there and just got the run around and when i finally got upset enough to drive up there, they had not even looked at my car. WHY MAKE AN APPOINTMENT AT 8AM IF IT TAKE 6 HOURS TO NOT EVEN LOOK AT IT. WORST SERVICE I EVER RECEIVED. At the end i just got a "hey sorry" from the service staff, Liza and Mindy. I wish i could do more than just complain, its not just the wasted two days or the fact that i still dont know what is wrong with my car, it is the feeling that i absolutely don't matter, that they left me with. They were not helpful, they offered no solutions, they jsut made me wait 10 minutes to get my keys back and continued to help everyone around me while offering a "hey sorry" under their breath.

Didi8

Dec 28, 2015

My visit was to QuickLane and they got my car serviced within the time promised. The staff at the dealer is always friendly and Rick Theobold was efficient in making sure they provided an accurate estimate of when to expect the car to be finished.

tllitherland

Dec 25, 2015

We went down to Performance Ford Lincoln Charlotte to check out a great deal on a Mustang. We had been looking for a less bulky car to upgrade our Lincoln Navigator. There is NOTHING worse than being met by a "used-car salesman work ethic and manner" and so when we were approached on the lot by Michael B. we were welcomed with a warm and friendly, non-salesy approach, which we were SO appreciative to experience. We for one, dislike salespeople and avoid dealerships for this reason. We informed Michael that we had enquired online and spoke a rep. He escorted us to the office for further assistance, all the while maintaining the most friendliest conversation. At the office we were introduced to another Michael. Unfortunately, he made us feel uncomfortable and so I said to my husband that we had to leave NOW, when Michael #2 left to take care of some information for us. 20 mins later he returned, and again left because he had NOT taken care of our stuff at all, and again left for another 20 mins. We stood around waiting... After nearly an hour of waiting around we were introduced to Mr Glen Self. Glen was very friendly, quiet spoken, and on task. He exuded intellect and was light on his feet to accomplish things for us. He went above and beyond to help us get exactly the deal we were after without forcing us into a corner and without breaking us out of our financial comfort zones. He stood by us, kept us company while we waited for transactions to be processed, and even gifted us with beverages and snacks as needed. We had our 2 little girls with us and they were very irritable after an hour of waiting around, so Glen's manner and friendliness helped sooth their moods too. All we can say is THANK YOU Glen Self for your amazing service. You ought to be Salesperson of the Year! You made our transition and upgrade so much easier. Happy Holidays!!!

Lincoln Oliveira

Dec 24, 2015

Liza Santana did an awesome job helping me out during my car regular maintenance visit to performance Ford Lincoln. It is for this kind of nice treatment that I always referred people to and come back with much pleasure. My car and I just loved it!

jjcillie

Dec 23, 2015

I am in the market for a used vehicle and found one really close to what I was looking for at this dealership. As soon as I came into the store, they started harassing me on how I wanted to pay because they require you finance through them or they will add $1000 to the price. All this harassment (which is what it felt like) was even before I looked at the vehicle. Since I drove about 3.5 hours to see this car, I thought I would suck it up and deal with it, but the lousy customer service did not improve one bit.I can second on the other customer reviews -- poor customer service, annoying salesman habits holding your trade-in keys so you can't leave, $799 documentation fee?! which is not common and can be waived at other places, and they claimed to add $1600?! of treatment and cleaning to the vehicle, which was not advertised.I could have mustered up and paid their ridiculous fees, since they had the car I have been seeking for a while. However, they did not let me choose my own payment method, they were at the top of the price range already, and I did not trust a single person there. I have read most of the bad reviews here and can agree or have witnessed about 75% of them, so I won't repeat. I DO NOT RECOMMEND THIS DEALER AT ALL! very shady

Mark W

Dec 18, 2015

Will Martin was the consummate professional and made this car buying experience seamless and a pleasurable experience. I truly appreciate his knowledge, passion and expertise.

GO 'NOVA

Dec 16, 2015

Worked with Mindy Delgado. Mindy was helpful and resourceful to make my service call quick and efficient. I will be calling Mindy for all future Service calls on my '14 Explorer.

rocky227

Dec 16, 2015

Liza Santana is awesome! Listens, asks questions and really takes care of all of your requests. She makes sure that your car is repaired to your satisfaction. Very pleasant person to deal with. Alwayssmiling and very, very attentive.

EscapeJo

Dec 9, 2015

Deon Childs and his team stayed until midnight helping me meet my price and model so I could leave happy and confident in one of there vehicle's.

Dee Haynes

Dec 7, 2015

Even though the service department was inundated with service requests, staff was friendly and accommodating. A friend who accompanied me got ill during the wait and staff offered to drive me and the friend to my home and return me to the dealership. Liza Santana was the ultimate professional. Kudos to the Service Dept. at Performance Lincoln.

JosephDoody

Dec 5, 2015

So.....they got me with the old bait and switch. I contacted this dealership about a vehicle I saw on the internet. I was told it was a great time to come down, all used vehicles were supposed to be going for thousands less than asking price, great sale, my fiance called separately and got the same spiel. I drove from Trinity to Charlotte, almost 2 hours with traffic, ready to buy this car if it was what it seemed. It was, the vehicle drove superbly, wow at 15,000 quoted over the phone as asking price, and this sale where all used vehicles are going for thousands less than asking price, so worth the drive. Until I find out I can get the car I want for 14,900, with 6k down. Oh wait, I can get a 2015 model for next to nothing down, drive off the lot. These people got me down there with the vehicle I wanted, at a great deal, changed the deal making the car nearly impossible to get and tried to press me into a brand new car purchase. Stereotypical sales ploy, by stereotypical sales people. Will not return!

Lotz123

Dec 4, 2015

Liza Santana provided outstanding service in helping meet my needs. She showed interest and concern in resolving my car repairs. Was top notch in communicating vehicle status. Exceeded my expectations and has made me a loyal customer.Thank you for making a potentially unpleasant situation into a comfortable and pleasnat experience. Keenan Lotz

Jason D

Dec 2, 2015

Excellent service guys worked with me to get to a target.

Escape Driver

Nov 30, 2015

I was impressed by Liza Santana's courtesy and professional manner. The work, while lengthy in nature, was done in as little time as possible.

RubyRicks

Nov 30, 2015

Jean Ediamen was very knowledgeable about my new MKX. He quickly helped to connect the blue tooth to my smart phone and demonstrated all the features and gadgets that were available on my new Lincoln. My car was washed and polished to perfection before we left. A very pleasant salesman.

mdrbikes

Nov 29, 2015

I took advantage of the "friends and neighbor's" promotion. It was a more pleasant experience than I expected. Corey Dye,, Michael Moorman and Wanda Sanders were excellent in answering my questions and meeting my requirements, too. Plus they handled all the paperwork. I am happy with my 2016 Escape, and Ford has. "gently used" 2013 Escape to resell in return. I'll look for this promotion again.

Mike C

Nov 24, 2015

Great! Quick service, transparent, no issues, felt like I got a fair deal with trade in and my purchase.

jlm

Nov 24, 2015

trove from Columbia SC to Charlotte to see vehicle listed on internet at Performance Ford. Clicked on "Request Sale Price" for a vehicle listing for $25000 and was followed up with email from dealer stating the price listed is the price I will pay even though you can "Request Sale Price".... FALSE ADVERTISING at it's finest, so I still went and drove vehicle and the price had increased when I got there to $27000...BAIT AND SWITCH at it's finest. They offer me $5000 less than any of the previous dealerships in Charlotte and Columbia SC for the actual cash value not trade allowance. They deducted some BS fee of $1500 for "Reconditioning Fee" from my trade which was a joke because my trader was cleaner and in better shape than their vehicle since they had not buffed any scratches out or even detailed the car. I went to another dealer and purchased and got what made trade was worth to everyone else. Poor dealer and ripoff, buyer beware you will get a better deal somewhere. Salesman ,Reggie was professional not his fault, as usual its the sales manager trying to steal a car.

lucasfosho46

Nov 23, 2015

told them where I wanted to be and they matched it. Great experience. Have kept up with me to see if everything is okay on my end and I really appreciate that

manchr3513

Nov 22, 2015

The person who helped me was Liza Santana and she went out of her way to make sure my needs were met!! I was very satisfied with my experience here.

Jones.tywana

Nov 14, 2015

Mike Harper you are the best! From the time I pull up, you kept me update on what was going on. You took care everyone of my needs. Thank you so much!

Amber M

Nov 6, 2015

George Scott was amazing at listening to and acknowledging my needs in a vehicle. He brought in the manager Cory who made me believe that he will help me get into the vehicle that I love. I got my Fusion and Im in love. I will surely refer friends.

NA

Nov 6, 2015

Nigel Young came to my rescue with a speedy repair. Definitely going back and asking for him. I made a "cold call" and he answered. The part was in stock and I waa in and out in less than an hour

Reggie and Christina Randolph

Nov 5, 2015

Great car and service. Personally want to thank Francisco who was straightforward and made the buying process the best ever. Ask for him when you come.

Tedmodee

Nov 5, 2015

I went in on a Sunday & they had the one 2016 Mustang GT Premium I had been looking for. I dealt with Dwayne Thompson. I had some trade in issues but he & his staff went above & beyond to get the deal done. I was able to drive out of their satisfied to the fullest and will recommend this dealership to all the folks I know. Thanks Performance Ford Lincoln!!

Roddy B ~

Nov 4, 2015

Rob Milligan at Performance Ford is a life saver.. I bought my Ford C-Max as I commute 700 miles a week to work and travel and when needing service I can always count on Rob to get me in and out as well as complete the repair and maintenance tasks. His communication skills on the phone and via email help tremendously as Im always mobile and on the go! Thank you Rob, Rick and the Performance Ford Team Strength and Honor,Roddy Broadnax

Manoj Acharya

Oct 29, 2015

I went to the dealer for an oil change. The process went smoothly. Got my car back. However suddenly after the oil change, my car's mpg dropped drastically. I was shocked at what happened. And so, I booked another appointment and visited this place again. I was told to speak about my problems with an "expert". Well, atleast they claimed to be that. I narrated my story and to this the expert said "There's nothing much we can do. What kind of gas do you use? Why do you use premium gas? You're not supposed to use premium gas? Sorry, there are no tests that I can run to tell you why the mpg has dropped". I was shocked and I said, "If you don't know your cars, who will?" Had some more discussion and no word could persuade him or the other experts to actually believe my tale. So I had to just walk out of the service center in total disgust. I had to do some research myself to find out what went wrong. Got it fixed and my car's mpg has improved again. I dont think I want to visit this place ever again. I wouldn't recommend it to my friends.

Judy

Oct 26, 2015

Michael Harper assisted me with my oil change, vehicle check and NC inspection. Michael and Performance Ford are always so reliable and reliability is very important to me. I trust my vehicle to them.

ValueConscious

Oct 25, 2015

I was shopping around for a competitive price on a new Transit Connect. It came down to Atlanta or Charlotte. Thought Performance might be serious about making a sale. They were. Salesman Jean E. was helpful and informative.

jas0033

Oct 23, 2015

In the beginning of my sales process things were going great. I was preapproved and talked with the manager for a set car payment. All I had to do was bring my license and proof of insurance to the dealership and finish paperwork. Plans were made Monday night and we were scheduled to pick up the car Wednesday since we were traveling from Atlanta to Charlotte on a busy schedule. Unfornately I received a phone call Tuesday night around 7:30pm stating that the car I was picking up had been sold. As you can believe I was incredibly shocked, especially since I spoke with the manager personally and he told me that my vehicle would be ready waiting for me and he would make sure to be there to help me with anything I needed. If this isn't poor customer service I don't what it. How can you tell a client that you will have their vehicle ready then turn around and sell it. The manager didn't even have the guts to call me himself! He had one of his salesman call me and tell me the horrible news. I don't know if this is a common thing at dealerships but that is sad! Of course after I received the phone call I immediately called the manager so I could see what was going on. After about calling 5 times and not getting through to anyone he finally answered and told me they don't hold vehicles. If that was the case he should of not promised me that the vehicle would be ready for me Wednesday morning! He basically lied to me and called me last minute about change of plans knowing I would be there the next day! I stated to him that I was highly upset and that they needed to find a vehicle for me ASAP. Since they have such wonderful customer service (sarcastic line) of course I never received a phone call back. SMH I wouldn't even recommend this dealership to my enemy.

Wheels12095

Oct 21, 2015

Whatever price they throw at you - add $800 for "Doc" fees. Their real cost - about $75. Red "sale" tags on their vehicles show insanely high prices. Guess these guys want to cater to low IQ buyers

Sorncwc75

Oct 11, 2015

I was provided service beyond my expectations. I contacted the service department Saturday morning with a need to have my car engine checked. Liza Santana was able to provide me a loaner vehicle on short notice, as well as get my SUV repaired on a Saturday. I am extremely satisfied and highly recommend the service department at Performance Ford Lincoln.

JJRayborn

Oct 9, 2015

Mark Roman was very helpful in both scheduling a time for me come to the dealership for a test drive as well as answering any questions I had about the vehicle. He quickly responded to both my texts and phone calls and created a very relaxed interaction during the purchase process.

SuperBob

Oct 2, 2015

Called ahead for scheduling with Mindy. Arrived 6:45 am Saturday for first appointment of day. New car complimentary first oil change and tire rotation at 4k miles with another comp; car wash. IN AND OUT QUICK! Brought work laptop anticipating 1/2 day in spite of 1-2 duration estimate. Barely got started on work from lobby. Great interaction. Superb first encounter with Service Department. One suggestion I for a value add with vacuuming floor mats. What's a wash without a vacuum? Where I come from all car washes include vacuuming the vehicle cab. Second suggestion is to turn down the PA in the lobby especially at 7 am on a Saturday. Loud music competed with loud TV in service wait area. A little much. Noise, noise, noise...Just two suggestions...

Jason M

Oct 1, 2015

I enjoyed dealing with the ford co very nice and helpful salesperson. --Posted as a service per authority of business, review written by customer.

Alice McGinley

Sep 29, 2015

Terrance Raynor did a great job as always. My only comment about the dealership in general is getting return calls when I leave a message. I happened to be on South Blvd. for another reason and ended up stopping in to make my service appointment after leaving 2 messages. I waited at least 20 minutes before being able to speak with Terrance and explain why I needed to bring the car in for service. I see this as as a short coming and was an inconvenience. Terrance did his best to make sure everything was addressed and the work was completed in a timely manner.

cmgenter

Sep 29, 2015

Placed special order with Albert Paille. Received a couple updates during the waiting period, truck came in exactly as ordered, ahead of schedule. Albert had all paperwork ready at pickup so I was out the door in no time with my new truck. Great transaction, give Performance a try, ask for Albert.

janet456

Sep 28, 2015

Jerome Winfield assisted me when I took my car in for service. He was courteous knowledgable and just all around helpful. He inspired confidence. I was confident that the job would be done in correctly and in a timely manner. Jerome is someone that I would tell my friends to ask for. He is someone you should be proud to have for an employee.

a_austin0

Sep 22, 2015

Performance Ford provided excellent service and guided me through the repair process. He even added a complimentary car wash/detail. Highly recommend repairs at Performance Ford and ask for Terrance.

Javier Castelan

Sep 22, 2015

Michael Harper from Lincoln Service has a great customer service attitude all the time. Works to be performed perfectly explained since the beginning and finished within the estimated time.

Fred capitani

Sep 16, 2015

The quick lane department personal are excellent employees.Lisa Santana was very helpful in helping me with car service.These people should be running this ford dealership.Kiddos also to Jerome and Mindy.

DR

Sep 16, 2015

Terrance Raynor is always open to my concerns and needs. He delivers on his promises, and makes the service visit pleasant. He always follows through on my questions and concerns.Dennis Rayfield

Mkzer

Sep 12, 2015

Brought my car for service, told Michael I had to get it back by 10:15. Got it back at 10:05 washed and ready to go. Great job Michael!

Emilio C

Sep 9, 2015

A very good experience Matt is very good salesperson

T. McConnell

Sep 9, 2015

The good: Had a great experience with Nick Bobota as our sales guy, very easy to work with, friendly and no pressure. Thumbs up to this guy. The bad: Bought a 2015 F150 and went back to get a drop in bed liner installed yesterday 9/8/15 at 3:00 and was told it would take 30 minutes, 2 1/2 hours later I was finally out the door for a drop in bed liner. Not cool at all as this was a scheduled appointment and was told it's a quick 30 minute job. Thumbs down. Customer lives matter!

Focus13

Aug 30, 2015

Jerome Winfield provided great and friendly service. Dropping my car off was a breeze and the 20,000 mile service on my Focus was finished within an hour. Thanks for the reliable service Performance Ford. Best Ford dealership in CLT.

Stephen

Aug 27, 2015

This dealer has a terrible staff of mechanics. I took my 2010 Explorer to get a differential seal repaired, and the car has never been the same since. When i picked the car up it missed, backfired, and was hard to start. The car has a howl in the drive train, which was not there before the "repair." Michael Harper got the car to run decently, but the howl is still there. Then I bought a new set of Michelins for the car (installation included alignment), and now I have a problem in the steering linkage (thumps & rattles). I would not recommend this dealer's service to anyone.

James B

Aug 26, 2015

After a harrowing experience with a blown tire the staff at Performance Ford Linclonbent over backwards to accommodate my installation of a new part squeezing me in to a mechanic in the Quick Lane and charging me a token amount for my trouble on the install.Thanks for the VIP service Liza

william

Aug 26, 2015

Liza Santana is the person I can depend on to take care of both my Lincoln and my Ford. She is always willing to step out of the box to help her customers, a rare thing in today's world. Thank you Liza for always taking care of my vehicles, just like in the old days. I hope Performance Ford knows how valuable you are to them. I would not go to any other dealer. Thank you!

BobMcd

Aug 24, 2015

Jerome did a outstanding job helping me when I brought in my car for its 20K check up. He was quick to help, kept me informed of how much longer it would be, answered all my questions, and came and got me as soon as everything was done. As someone who works in customer service, he showed me that he understood what it take to keep a customer happy.

garibaldi

Aug 23, 2015

Performance Ford, formerly Keith Hawthorne Ford, has a superb service advisor in Micheal Harper who specializes in Lincoln vehicle service. He is absolutely the best service advisor with whom I have ever worked with at any dealership, including Volswagen, Audi, and Acura. He listens carefully, is focused on solving problems, works well with the mechanics, and remains committed to excellent outcomes. If you have a Lincoln being serviced elsewhere and aren't satisfied, I recommend calling Micheal Harper at Performance Ford Lincoln for help.

lincolngal

Aug 20, 2015

My husband and I went to Performance Ford/Lincoln planning to purchase a new Lincoln for him, and ended up coming back three days later to buy one for me as well. Our sales representative, Jean Ediamen, was very knowledgeable and personable. He was able to answer every question we had about the vehicles, and it was so easy working with him throughout the purchase of both cars. In fact, we chose to come back to purchase my car on his off day, but Jean came in to assist us anyway, which we greatly appreciated. The rest of the staff was very friendly and helpful and made our entire experience pleasant both days we were there. I would highly recommend Performance Ford/Lincoln to anyone in the market for a Ford vehicle!

Why???

Aug 20, 2015

Liza was amazing! Got my car to me when she said she would even after they sent her the wrong part from Ford. Thanks Liza!!!

Charlie S

Aug 14, 2015

Mindy in Quick Service was outstanding. She did a great job and was very customer service friendly. Great experience! --Posted as a service per authority of business, review written by customer.

Jj0001

Aug 13, 2015

I went to the service department to get my car worked on and ended up buying a new 2016 the sales staff was really great and it was a easy process. I had to take the car back for some added service and I had a problem with a service Sandy Karges went above and beyond to help resolve issue, also John Leckwart was wonderful though the financial side of the process. Would recommend them to anyone need great service.

EL GEE

Aug 12, 2015

I walked into Performance Ford and it was a great experience from start to finish. I had no intentions on purchasing a car that day. They asked me what I was looking for and if they could find something that would fit my budget would I consider buying. I gave them my particulars(price, payment range., etc.) I found a car that I really liked at my price and they made it fit my budget! I drove off the lot that afternoon in a 2013 Chevrolet Impala LT. Micheal Tullos was my sales associate. He was great. Very knowledgeable, attentive and friendly. Great Job Guys!

It's new to me

Aug 9, 2015

First car that I have bought in a log while. The staff were all very nice. Joel Beck, the salesman assigned to me, was patient and listened to my needs. Busy day so the place was crowded. Brian stayed with us until 11:00 pm , was patient and never seemed aggravated or hurried.

Priya

Aug 1, 2015

Michael Harper is a great asset to your company. He makes sure my vehicle is up to date on the services and always gets me in right away. Very pleasant to work with. Thank you Michael!

Kathie

Jul 30, 2015

Loved this dealership. The process was easy. Albert Paille was an awesome sales man. Very quick and efficient. Everyone I met was friendly even the finance guy Brian. I received exactly what I wanted at an affordable price. Thank you Albert I will definitely be back and recommend. Kathie

James C

Jul 29, 2015

Very friendly, knowledgeable and willing to work with customer. --Posted as a service per authority of business, review written by customer.

Unhappy customer

Jul 29, 2015

Buyer beware customer support is atrocious. Huge waste of time thx Operator who answers the phone is the first problem very rude.

JIM L

Jul 27, 2015

MY MAIN CONTACT AT THE DEALERSHIP WAS MIKE TULLOS, I FOUND MIKE TO BE VERY ATTENTIVE TO WHAT I TOLD HIM I WAS LOOKING FOR AND WHAT MY BUDGET WAS. MIKE WORKED HARD GET THE RIGHT SPECIFICATIONS AND AFTER SEVERAL CONVERSATIONS WITH THE SALES MANAGET WAS ABLE TO ARRIVE AT A PRICE WE COULD BOTH BE HAPPY WITH. IT WAS A TRUE PLEASURE WORKING WITH MIKE TULLOS AND THE REST OF THE STAFF AT PREFORMANCE FORD.

F150_2015

Jul 27, 2015

We purchased a 2015 ford f 150 at Performance Ford Lincoln just a couple weeks ago . The staff were very attentive and helpful. We left happy and will definitely look at the offerings when another car is needed.

TSexton

Jul 21, 2015

Albert Paille was very informed on the (2) vehicles I was interested in learning more about to make an informed decision on new car purchase. Al took the time to answer all of my questions, spent time on several test drives, and was diligent about finding me the best price. Al took a geniun interest in me as a customer, and provided me with great service. I would recommend Performance and Al to my friends.

D Vercaemert

Jul 15, 2015

Michael Harper was extremely sensitive to our needs and especially not being able to be out of work for very long. A loaner car was ready upon arrival and we were kept well up to date on the progress of the service being done so that we could plan our day and especially for a pick up time. Additional problems were found and parts needed to ordered which was done expeditiously and again we were not out of any productive time at all. We were kept well updated during this process as well and when car was ready we learned that they detailed the car again even though it had been done a few weeks earlier.

PaperboySMD

Jul 15, 2015

All In all a good experience. Im not a huge fan of car dealerships to begin with, but all in all I have seen worse.It took a little back and forth to come to a price that I felt was fair but we eventually got there.Also had to send the car back in to be cleaned up a couple of times to buff out some scratches from being in the lot, but that worked itself out as well.

Dennis Rayfield

Jul 14, 2015

Jerome Winfield was just excellent. I recommend his services any time. Dennis Rayfield

DMW-

Jul 3, 2015

I wanted a very specific vehicle and set of options for my next purchase. Jim Cash at Performance Ford worked diligently to locate the exact vehicle. He was great to deal with. He kept me informed about the search with text messages, emails and phone calls. I took delivery about a week ago and I love the car. The dealership has a nice environment to look at vehicles and complete the purchase. Friendly and inviting with a nice customer lounge.

Jeannette

Jul 2, 2015

I recently experienced some car trouble while I was out of town. Since it was time for my regularly scheduled oil change and service anyway, I brought my car to Performance Lincoln/Ford, where I've always had great service. Liza Santana was very helpful and made sure I was kept up to date on the progress of the necessary repairs. She went to extra effort to make sure the car was cleaned, vacuumed, and ready to go when I arrived to pick it up. She walked through all the repairs to make sure I understood everything. I will definitely ask for her anytime my car needs service!

william

Jun 26, 2015

Liza Santana, was my service writer. She first told me that it would be 2 to 3 hours to perform the work on my car. I told her I couldn't wait that long and I would come back another time, I did not call ahead just stopped in. Liza when out of her way to get take if me and was out in one hour! Customer service is still alive at Performance Ford service center. Thank you Liza.William

Amanda H

Jun 25, 2015

I needed an oil change in a hurry and Liza Santana ensured that my car was done fast. She said I'd be and out in about an hour and then it was done even faster than I expected. She was very friendly. I always have a great experience when I have my car serviced there. --Posted as a service per authority of business, review written by customer.

diane1001

Jun 25, 2015

First time at performance ford Lincoln came in for recall on my Ford fusion, the service received from Terrence starting my first phone call. Very courteous. I work in customer service I pay attention to great customers service, Terrence is the best.

Javier Castelan

Jun 24, 2015

Great customer service and personal attention from Michael Harper at Performance Ford Lincoln!!!

Cherille 355

Jun 23, 2015

Albert Paille is an outstanding sales associate. I told him everything I was looking for not only did he do that he went above and beyond the best experience I have witness. I highly recommend ford performance dealership .

Car

Jun 22, 2015

Outstanding professional customer service from Michael Harper. He is patient, helpful, and dedicated to making your experience getting your routine service for your vehicle quick and efficent. He made sure I was satified with how well my car was washed. Everything was suberb.

Judith Neal

Jun 18, 2015

Great customer service - Nicholas Bobotas was very helpful.

Ginger F Bolin

Jun 12, 2015

I stopped by Performance Ford to trade my Acura on another used car. I had been hearing a lot about the Ford Fusion. Hakim Dennis came out and talked with me about the Fusion. We decided to go for a ride and I was instantly in Love with this car. I picked out the style and color I liked and Corey Dye made it happen!!! I was very pleased at how nice everyone was and how easy the purchase was. I will be telling everyone who asks who I recommend to Performance Ford for their next car purchase!!! Thank you Hakim Dennis and Corey Dye for a great experience!!!

Lish123

Jun 12, 2015

They just treat you like a number. The sales staff is rude and doesn't seem to care about anything but making a sale. Every time I asked a question it was like I was bothering them.

Glenn C.

May 20, 2015

I drove into Performance Ford on Monday afternoon 5/18/2015. I was greeted by Albert Paille. I told Albert what I was looking for and that I did not want to do a special order. I wanted to buy a new 2015 set up as I needed, and asked if he could locate one for me. Albert found exactly what I was looking for early the next day, and there were only 2 to be had on the East coast. The one I wanted was located at a ford dealer in New York. Albert said if I wanted it he could have it for me here in Charlotte, NC Friday afternoon (3 Days!). The car was delivered in perfect shape, no hassles at all. Albert Paille did exactly as he said he would do! I'm a happy customer. Albert wants to sell cars, and it shows. He goes the extra mile and delivers.

Irish Car Guy

May 20, 2015

I found the used car I was looking for at Performance on the internet. I was reluctant to purchase a car that was 150 miles away but took the chance and coordinated everything up front with Jean who was excellent through out the process. I traded my truck at a good market value and purchased the used car with out any surprises. I would recommend others to Performance as a result.

Diane

May 18, 2015

When experiencing unexpected matters with my car, Terrance Raynor a service specialist went above and beyond in helping me to getting my vehicle repairs done in a timely manner and back on the road again. I am truly satisfied with the service and they provided even how they treated me throughout the process.

socrate1969

May 18, 2015

Stephen Greene was an excellent sales rep and got into the exact car I was wanting.

blkmach1

May 14, 2015

I had been looking for a used car for several weeks, I don't have the best credit so I didn't think I had the option of going to a big dealership. Everything I had found on other car lots had very high miles and a high price. I saw a car on Performance Ford website that was good price. I emailed them for more details and the next day was contacted by a sale associate. I set up a appointment for that weekend. Arrived Saturday car was setting up front clean and ready for me to test drive. I really liked the car and explained to the sale associate that my credit was not the best. There finance team got me a loan with a payment I could afford. Everything was very easy, no games about the price of the car, terms of the loan. I was probably there for about 2 hours total from test drive to signing the paperwork. I would definitely buy another vehicle from them in the future.

no

May 14, 2015

Walon Dixon did a great job. My Edge was ready when I got to the store. He shoed me all the features and made a very through presentation. Introduced me to finance( finance had computer problems).Walon took me to my new Edge when the paperwork was complete. I love my 2015 Ford Edge.

Rachel

May 9, 2015

Awesome time here! Bought my car on a Saturday and it was pretty busy. My sales person Mark had two customers and I never felt neglected during the process. In finance Ken Wynn did my paperwork and we had a good chat!! Purchased the Lincoln MKC and love the vehicle. Drives like a dream! Will def be bringing the vehicle for service, and referring my friends and family here in the future.

jackson

May 9, 2015

Based on the limited experience I had with this dealership during a collision repair I am truly dissatisfied and would never recommend them .... Actually I would encourage people to avoid them!

ScotlandRising32

May 7, 2015

I contacted internet sales at Performance Ford in an attempt to find or purchase a Chevrolet Avalanche. Jean "Maurice" Ediamen answered my call for an Avalanche with a specific set of options. On that Friday morning Maurice and I spoke about the truck. I told Maurice that I would arrive later that evening, to view the truck. . When I arrived we met with Maurice, I took the truck for a quick test drive, and in no time at all, I was headed back home in a beautiful black Avalanche. This was about the tenth dealership I've visited, I have been pleased to find and purchase this truck at Performance Ford, but this was by far my best experience. If you are in the market for a new or used vehicle, call Performance Ford and ask for Maurice Ediamen. Who would have ever thought I'd find the right truck at a Ford dealership.

Explorer

May 4, 2015

Lee Kearney did an outstanding job. He greeted me when I walked in, slotted me in for my service and he had me in an out in no time. Kudos to Lee and the rest of the crew

FordF150

May 1, 2015

Always love the convenience of the quick lane experience and Joe McCarthy loaned me a rental car when my 60,000mi checkup took extra time.

J. Harris

Apr 29, 2015

Tried to drop my car off this morning for service, after making an appointment last week, and was simply told it couldn't be done today. I was given no suggestions or offerings to try and make something work. I called Fort Mill Ford and explained what I needed and and treated like I was the only customer they had at that time.Needless to say, Performance Ford lost a customer and any future recommendations.

mrs_ry_d

Apr 28, 2015

We visited another dealer in the area and were far from pleased with their level of service and inventory, so we left and went to Performance Ford Lincoln. The minute we walked in the door we were greeted warmly, introduced to Ryan Friday and offered coffee. He listened intently to our needs, checked the abundant inventory on hand at Performance and proceeded to pull every one that matched our needs right up to the storefront one by one. He did this because on that particular day it was raining quite persistently and he didn't want me to have to get wet while I was trying to view the cars. Such a small gesture, but it spoke volumes as to the high level of care and service being provided and it continued the rest of the evening. Ryan was very knowledgable about the car and it's features when I had questions, so it made my decision effortless and with Ryan and Corey's help, we also achieved the price we were committed to. We had a check in hand, so no dealer financing was needed and the documentation process was seamless. Our Sync account was set up right there for us, and Ryan, as well as, a handful of amazing staff were so gracious enough to occupy our two boys while we finished the paperwork process, which at that point, was leading late into the evenings when most of them should have already been home for the night. Everyone was wonderful and we will definitely recommend them, as well as, go back to them for any needs we may encounter in the future. (FYI: To my knowledge, Gaither Hendrix did not assist in our purchase, Ryan Friday did, but it would not allow me to submit this review without selecting that name.)

Bryan C.

Apr 23, 2015

Very good got a great deal with our purchase. Very helpful and hardworking. --Posted as a service per authority of business, review written by customer.

Jay of Thomasville

Apr 23, 2015

I contacted internet sales at Performance Ford in effort to hopefully purchase a new Ford Fusion. Luckily Jean Ediamen answered my call and and for a full week worked with me to help me obtain the car I was looking for with a specific set of options. On that Friday morning Jean and I spoke about the car, and agreed on a sales price (very fair price I must add). I told Jean I would arrive that evening at 5:30 to finalize the deal. When I arrived, the car was ready, paperwork was prepared as much as possible, we took a quick test drive and in less than an hour and a half I was headed back home. This was the third new car I have been lucky enough to purchase, but this was by far my best experience. If you are in the market for a new Ford, call Performance Ford and ask for Jean Ediamen.

Rev Dr Burnie Perry

Apr 19, 2015

From the time that I visited your website and then came to the dealership, my experience has been outstanding based on your superior level of customer service and service levels! Your facilities are as clean and maintained than any Hospital I have been in!!!! Rev Dr Burnie Perry

ericobxfan

Apr 14, 2015

From the moment Nick Bobotas introduced himself to the final sale, everything was done professionally and with respect. Nick and the team at Performance Ford did an excellent job. They were able to pay off my trade-in Fusion and get me in a brand new 2015 Fusion at the price I had targeted. Great job!

GenieRose

Apr 4, 2015

Jerome was very accommodating. He paid attention to what I need for a change of engine oil as well as a print out of history of services that were done to my car since I bought the car used at Performance Ford. No problem; he gladly gave me all that I needed including a free car wash. He also replaced the nuts on my car wheels since they were worn out. I bought the maintenance service as well as the warranty so I got all the services free. Good job Jerome. Thank you.

Gina88

Apr 3, 2015

I needed an oil change in a hurry and Liza Santana ensured that my car was done fast. She said I'd be and out in about an hour and then it was done even faster than I expected. She was very friendly. I always have a great experience when I have my car serviced there.

Robert Abel

Apr 2, 2015

The Performance dealership has put together an amazing team of caring professionals who seem only interested in helping you in every imaginable way to have the most wonderful experience possible in buying a car. I experienced pressure and dishonesty in dealing with their competition, and then discovered some of the most genuinely helpful and friendly people you can imagine at the Performance Dealership. Mark Scott was my salesman and I feel I hit the jackpot just meeting him. He is very knowledgeable, professional, and kind, but most of all he is your dream of a car salesman. Genuinely friendly helpfulness in meeting your every need without any pressure, he answers all questions in a most helpful manner and makes you feel that his entire day is yours alone to help you in your search for just the car you hope to find. For me, Performance is the perfect dealership we all hope to find and enjoy in our lives. Yet, their people like Mark Scott are the icing on the cake the perfect car buying experience at its very best.

Casey

Mar 28, 2015

Had an ongoing problem with pulley wheel and tension wheel bolts bending .... each time the issue came up .... Joe McCarthy ... service manager ... took charge of the situation ... arranged for a loaner car ...kept me apprised of status ...he is a great example of someone who loves his job and takes charge of the situation and brings the matter to closure in a timely manner. I was very impressed with Joe and his excellent customer service skills. PERFORMANCE Ford has a great person working for them and he clearly demonstrates that when your his customer ..... thank you Joe for great service.

Surfish

Mar 28, 2015

Joe McCarthy was the best service consultant I've ever had the pleasure to work with. He took the time to explain what to expect with the software update and navigation upgrade. He answered my questions and wanted to make sure I was comfortable with how to finish the install. He was gracious enough to call later to make sure everything went well; which it did.

Daniel C.

Mar 24, 2015

Jerome was helpful and it took less time than I was originally told. Everyone likes that! Service has been nothing but great from this dealership. Thanks y'all! --Posted as a service per authority of business, review written by customer

Joy

Mar 20, 2015

Excellent service, prompt and courteous staff. Michael Harper in the Lincoln division is fabulous!!

glochar

Mar 20, 2015

We could not open the door of our MKC, called Performance Ford Lincoln, spoke with Michael Harper and he suggested we contact Lincoln Roadside Assistance and when the car was driveable bring it to Performance. Roadside Assistance was at our home within 30 minutes and soon had us up and running (they relayed to us that our battery was very weak). After they left we took the car to Performance Ford and met with Michael Harper. He took our vehicle and gave us a loaner to use until our MKC was repaired. Michael told us the battery cables were loose and he had checked the battery to make sure it was OK. We had already received the recall for the MKC so Michael arranged for it to be done that day. Our total experience with Performance Ford Lincoln was great and all involved were very professional, but we do think Michael went above and beyond to make our experience satisfying.

L DeRiemacker

Mar 18, 2015

We are new to South Carolina , and your dealership was very friendly and helpful .Mr Lee Kearney was very helpful and very courteous . We have found our Lincoln dealer in NC . Thanks. Al DeRiemacker

StillLincoln

Mar 17, 2015

It has been some years since I had dealership services and warranty on a vehicle. I have to say the professionalism and courtesy is bar none. Everyone, from the people who were directly involved with my purchase and maintenance to other friendly and helpful staff. No problems at all and I expect there won't be any in the future. Looking forward to the experience. Lastly I might add the the quality of the vehicles and prices were better than other dealers in the Charlotte area. StillLincoln

WGH

Mar 15, 2015

Liza Santana was very thorough and professional when I took my car in to get four new tires and an alignment. I called the day before I got the new tires and she explained everything to me. I also had questions about another issue with my car and she got me the information that I needed. Liza was thorough, knowledgeable, helpful and professional.

Richard Suddreth

Mar 14, 2015

Many thanks to Micheal Harper who was very friendly and provided excellent customer service.

Atbotero

Mar 14, 2015

I came in for an oil change and tire rotation. There was no wait and the service technicians were fast and friendly. Jerome Winfield took great care of me and I would definitely recommend him to everyone!

TerriTheTaurus

Mar 11, 2015

Jerome was helpful and it took less time than I was originally told. Everyone likes that! Service has been nothing but great from this dealership. Thanks y'all!

FEISTA BEAUTY

Mar 3, 2015

Hello, Just recently I bought my first car from preformance ford. Right when I walked in I was greeted wonderfully by all sales reps. But one in particular stood out to me. I was coming from a bad day from another dealership who just wouldn't work with me or my budget. In a instant preformance ford was willing to help by putting a smile on my face and listening to me. Boy did I feel really confidant in getting my first car. I filled out my paper work and waited for a few minutes And BOOM Ms.Alexa Matos said congratulations and shook my hand. Like are you serious I asked her and she said yes mam. I was jumping for joy literally jumping. With her presence and personality she made me feel so welcomed and enthusiastic to buying my first car. I strongly prefer everyone go to PREFORMANCE FORD AND ASK FOR ALEXA MATOS. By the way I LOVE AND ENJOYING MY FORD FEISTA .

harhaw64

Mar 1, 2015

My son and I stopped in because the engine light came on and Terrance Raynor sat down with us to ask what was wrong and what the vehicle was doing. He then pulled the van in to the mechanic and after a reasonable wait came out and explained in detail what was wrong and what needed to be done. We had a nearly 2 hour drive back home but the van would take a couple of days to fix so Terrance gave us a loaner vehicle at no charge and told us he would have the van delivered to us and the loaner picked up NOW THATS SERVICE!!!! THANK YOU TERRANCE

Selina Davis

Feb 27, 2015

Omar is the salesman to see for great service and a peaceful car buying experience. The people are so friendly and work well as a team to make me the customer happy thanks so much 5 stars! !!!!

Carrie T.

Feb 26, 2015

I worked with Jessica Kay on the purchase of a new F50. Jessica was very helpful and professional on the phone and in person. The sale was no pressure and I would highly recommend her. --Posted as a service per authority of business, review written by customer.

Greg C.

Feb 25, 2015

The salesman went above and beyond. Miguel found me a vehicle that exceeded my expectations. --Posted as a service per authority of business, review written by customer.

NickG

Feb 20, 2015

During the week of 2/8/15 I found a used car I liked at Performance and sent an email to confirm availability. Visited the dealer on sat. 2/14, saw the car on the way in and walked straight to it. Did a walk around, stood around for a few minutes, walked across the lot to look at other cars and back to it, again standing around for a few minutes before anyone greeted us. The girl that finally came up to us was polite enough, asked if we'd been helped and I replied no and asked a question; her response was "I don't know, I'm just the greeter..." and she wandered off to find a salesman. The salesman finally made his way out, greeted us and asked if we had any questions. Told him I was looking at the car I was standing beside (for the last 10 minutes) and wanted to get a look inside. He didn't have the key on him so had to wander back inside and get it and back out. He was in no hurry the entire time. When he returned I asked a question about potential accidents as the finish of the car was pretty beat-up for a 4-year old car. Instead of answering my question he shoved the carfax print-out at me. Little to no conversational skills, he offered no information about the car, when I asked about test driving he basically shoved the keys at us and got in. He sat in the back silently; my fiancee tried to make conversation by asking how long he had been selling cars and he took offense like we were questioning his sales ability. We finished up and left. I followed up with some questions via a phone call to the "internet sales manager" who had originally answered my email. She promised she or the salesman would get back to me with the answers (which shouldn't have taken more than 5 or 10 minutes). 6 hours later no phone call, no email. I sent an email to follow up and she replied almost immediately with the answers. I replied back expressing my concerns about the paint on the car and the stains on the interior leather and asked what could be done to protect my purchase if I decided to buy, and what sort of flexibility they might have on price. Her response was that it was typically wear for a vehicle (far from it) and that they were "all in" at the price listed. The car has been on the lot for 90 days at that same price and they were unwilling to negotiate. I called again, looking for the used car sales manager to confirm that they were indeed nonnegotiable on the price and that they thought the finish was typical of a 4-year old car. He was unavailable, but they put me through to his cell phone; it left a voicemail with all my info, the stock number of the car and asked for a call back. I then emailed him, forwarding the string with the internet sales manager, again including my info and asked for a call back. That was two days ago, no response. I really liked the vehicle and I'm ready to buy but the whole experience has turned me off of this dealership. My fiancee has said she doesn't care if they mark the car down 50%, she won't deal with them and I'm inclined to agree at this point. It's kinda sad as I was pretty excited about that car. It seems like their lack of service is a systemic issue that needs to be addressed from the top down. I can only hope the GM sees this and effects some change, unfortunately I'll probably never know...

Nancy

Feb 17, 2015

OH NO!! Michael Harper is not in today and he always takes care of me. Michael is a true professional but a person truly dedicated to customer service. And he never forgets your name. I called ahead and spoke to Terrance Raynor letting him know I was coming in. How will this service visit go without Michael I wondered. By the time I arrived, Terrance had looked up my car in the computer and found I was consistent in using Performance for my service needs. He knew all about my situation and had a courtesy car ready for my use. A big smile greeted me and he assured me that he would see that my issues were resolved. When I asked him to see if my favorite mechanic, Bobby would be able to diagnose my problem, he made sure that happened and I was very pleased. Now, I know I am in good hands with Terrance., Michael and Bobby. What a great service TEAM!!

ARothwell

Feb 10, 2015

I recently brought my Explorer in for service because an alert came on about leaking brake fluid. Micheal Harper was very quick to help me out, and was able to diagnose the problem quickly and effectively. I greatly appreciated this since I had my 1 year old with me and he was so helpful in getting us set up with a rental car while my vehicle was being serviced. Mr. Harper also ran a few extra tests on my SUV to ensure that it was functioning correctly and safely. I plan to visit Michael and Performance Ford Lincoln for all of my future service needs!

Judeh

Feb 7, 2015

I had a issue with the buttons on my steering wheel for my Lincoln mkz and Micheal Harper took care of me.

Not from here!

Feb 3, 2015

I made an online request for an internet price for a car. After several emails and phone calls from the dealership I received a text from Nashanda Johnson (I did not ask to receive text from the dealership). 1st I felt that the text was completely inappropriate saying Hey ...... how's your day? Only reason I know who it was because I had cross referenced the number to the email Nashanda had sent. 2nd When I did arrive to the dealership I was put in touch with a sales man. He took all of my info on the car I wanted and said he was going to pull the car around so we could test drive. 10 minutes later, another sales man took over for him, then again I had to explain the car that I wanted to him. After the test drive, yet again I was put off to another sales man. Really guys???? After chasing down all of my information from the previous sales people we were finally able to make some progress. After evaluation of my trade, the sales man came back and said that I would have to contact them on Monday due to the negative equity in my trade. I do know that I have negative equity in my trade, but there was NO further discussion on price, trade allowance, and down payment. This was by far the WORST experience I have ever encountered at any car dealership. I reached out to Nashanda on Monday and inquired on the status of the process. She said Cory was working out the details and she would call me back in 45 minutes. Tuesday morning at 11 am I receive a phone call from her, and yet again still working out the details. At this point I am completely done with the run around and being put off. I have bought several new cars in the past 3 years, and plan on making an additional 2-3 new purchase this year, but it wont be at this dealership!

Fordowner

Feb 3, 2015

I made an online request for an internet price for a car. After several emails and phone calls from the dealership I received a text from Nashanda Johnson (I did not ask to receive text from the dealership). 1st I felt that the text was completely inappropriate saying Hey ...... how's your day? Only reason I know who it was because I had cross referenced the number to the email Nashanda had sent. 2nd When I did arrive to the dealership I was put in touch with a sales man. He took all of my info on the car I wanted and said he was going to pull the car around so we could test drive. 10 minutes later, another sales man took over for him, then again I had to explain the car that I wanted to him. After the test drive, yet again I was put off to another sales man. Really guys???? After chasing down all of my information from the previous sales people we were finally able to make some progress. After evaluation of my trade, the sales man came back and said that I would have to contact them on Monday due to the negative equity in my trade. I do know that I have negative equity in my trade, but there was NO further discussion on price, trade allowance, and down payment. This was by far the WORST experience I have ever encountered at any car dealership. I reached out to Nashanda on Monday and inquired on the status of the process. She said Cory was working out the details and she would call me back in 45 minutes. Tuesday morning at 11 am I receive a phone call from her, and yet again still working out the details. At this point I am completely done with the run around and being put off. I have bought several new cars in the past 3 years, and plan on making an additional 2-3 new purchase this year, but it wont be at this dealership!

rgolden

Feb 3, 2015

What great service we had! We drove from Lexington SC bc we found the car we were looking for. It was definitely worth the trip! Albert Paille was our salesman and he was great to work with. He was down to earth and would tell you straight up...and I liked that! Na'Shanda Johnson was awesome in getting me the information I needed before we even made the trip. They both called to check on us a few days later which was very impressive. Last but not least, our finance guy Chip...great to work with. I don't think I could have found a better dealership to buy from! Thank you guys very much!

Wade

Feb 2, 2015

Liza Santana was very helpful, courteous, and professional. She introduced me to the mechanic who gave me his recommendations. After the work was completed, Liza Santana explained all the charges on my invoice.

Ann S.

Jan 31, 2015

I must say that this was the first time I have ever enjoyed the process of purchasing a car. My salesman, Albert Paille, was delightful, knowledgeable, courteous, and listened to me. I was actually able to purchase a bit more car than I thought I could afford, and Albert made sure that it was within my parameters. Performance Ford is a clean, well run operation, and everyone I came in contact with was very helpful, cordial, and all had a smile or a pleasant word. I will be recommending Albert, and Performance Ford every time I have the opportunity. Thank you Albert, great job!

Unhappy Client!

Jan 30, 2015

I purchased more than one vehicle from this dealership and within just a few months both needed costly repairs. The service was sub-par and even management was short and impolite when I brought my concerns to their attention. I would not recommend doing business with this company.

Janice M.

Jan 28, 2015

The service was excellent, the salesman was very informative and helpful. I was happy when I left the store. --Posted as a service per authority of business, review written by customer.

Harley2006

Jan 17, 2015

No heat on 2004 Lincoln Town Car left at dealership was notified of cause and repair needed and cost . Notified when ready Great service Nigel Young was courteous and went over all aspects of repair. I really appreciate the car being cleaned up as a service it helped after seeing the cost lol. I worked at Ford dealerships in the past and washing a car is a little that goes a long way. I told Nigel I would be bringing my Truck back in for service a little later. Thank you for your help in the past and look forward to dealing with you in the future. Your Friend Bill Sturgis

rsgayle

Jan 13, 2015

I found a car online and went into the dealership the next day to check it out. The initial sales rep was friendly and joined my father and I for the test drive. The car rode smooth enough, but it was priced high (as the advertised price was only halftrue) and there were features I did not care for. As soon as we were back in the door the sales manager 'Bobby Jessup' tried to bully us into buying the car on the spot! He didn't want to hear any of the questions I had about the model, it's availability or price. Most of the conversation was him saying "I don't know.. do we have a deal?!" The more questions I asked, the more irate the man became. I wanted a minute to talk it over with my parents who would be sharing the financial burden, but after only 5 minutes of discussion Bobby eventually kicked the chair and walked away! Even after the incident, when the junior salesman was apologizing, I could visibly see Bobby shaking his head at my father and I and muttering to his colleagues. We were only 10ft away and hadn't said no to anything!! I've worked in the hospitality business for years and have NEVER been so shocked and offended by someone's behavior. Notice his name is not in any of the other reviews, he was completely rude and unhelpful. By far the worst shopping experience I've ever had. I had fully intended on buying a vehicle from Performance, but they refused to work with us- didn't look up any other models or prices on the lot or at nearby locations. How lazy is that?! Didn't care about us and what we were looking for in a car. And to top it off, I spoke later with an HR rep that justified the manager's "rude" behavior and who said I was "short sighted" for letting one salesman ruin my experience.. Well I do not reward rudeness with profit. There is NO customer service here and no reason to give them your business when better (more enjoyable) experiences exist. I did not let this experience turn me off of getting a Ford Focus. I went to the Town and Country Ford on Independence Blvd and had an AMAZING experience. There, the reps are salary and not commission based, our rep stayed with us for THREE hours to ensure we walked out with something we loved. I honestly paid about the same as I would have at Performance, but the experience at Town and Country is FAR worth it.

Mary Smith

Jan 7, 2015

I lost power steering on my 2007 MKZ and had it towed to Performance Lincoln. When the car was assessed they found that a rodent got into my engine and chewed through the power steering system and other expensive engine parts! Micheal Harper in the service department was extremely helpful and explained exactly what was damaged and the cost to repair everything. Mr Harper kept me updated on the progress and arranged for a 'loner' car while mine was being fixed. The customer service is the best I have ever experienced!

muanda

Jan 5, 2015

Great customer service and friendly know how to treat customer

Truth

Jan 2, 2015

Richard was very kind to show the car and whatever it entailed to make me comfortable. He was attentive and listened to me. The car was spotless and he waited until the moment I left the parking lot driving the car away.Please be aware though with the Accountant who prepared the papers for signature. He inserted figures and changed some. I came back the next day to correct and cut the unnecessary charge. Whatever the Sales Director say in the negotiation, watch the bottom line on the papers that you are signing: changes occurred and made payment much higher than anticipated through the accountant/finance person.

Jamie P.

Dec 30, 2014

Alexa was awesome. Worked to get me in the car I wanted with the options I needed. Very pleasant experience. Will refer everyone. --Posted as a service per authority of business, review written by customer.

margherita g

Dec 23, 2014

Terrance Raynor was absolutely wonderful! He treated me with courtesy and respect and went above board in making sure I understood all of the repairs needed for my Ford truck. I would recommend Performance Ford's service dept to anyone.

Patrick Wilson

Dec 23, 2014

I had a great experience the sales process was great I sent in a request and set up a time to come in. When i got there the explorer was pulled up we took it out for a ride and came back in to do the paperwork. I was prepared for a wait but i was in and out and on my way back home with my new 2015 Explorer. Great place to buy from and extremely nice place to go. Great job

Urbangirl

Dec 18, 2014

Terrance Raynor was perfect! He helped us with our initial purchase and then handled the recall repair quickly, professionally and with friendly warmth. The facility is attractive and focused on a positive customer experience. I would go there again IF I ever tire of my Ford Fusion hybrid.

Danny L.

Dec 16, 2014

It was an extremely pleasant experience. The people here Brandon and Anthony were very nice and listening. They helped me get the best car for me. I talked to Alexa on the phone and she was nice to talk to. --Posted as a service per authority of business, review written by customer.

tuckerichard

Dec 16, 2014

Worked with Jerome Winfield in the service department and he was very courteous and professional . Auto inspection and oil change/tire rotation was performed on my 2014 Ford Escape in a timely and professional manner. I have been completely satisfied with my experience(s) every time I have visited Performance Ford Lincoln. I was also satisfied with excellent service I received when purchased auto 11/2013 when dealership was Keith Hawthorne.Service Department is excellent, friendly and professional.

Michael Bryant

Dec 15, 2014

I purchased a 2013 Ford Fusion from this dealership in February 2014. The purchase process was standard issue negotiations. The bad came when waiting for them to send payoff to my trade-in finance company. It took much longer than normal for them to process and payoff the previous loan. It doesn't end there. I requested to cancel my vehicle extended warranty and prepaid service contract on September 3 of this year to Wes Downey, then current Finance Manager. He assured me this would be taken care of. I left 2 voicemails, and spoke to him on the phone once over the next 30days. No action was taken on my refund. After a 41 day wait, I decided to show up in person at the dealership. A new Finance Manager named Ken(last name slips my mind) found out my refund had never been processed, and it would be approximately 4 more weeks to get it taken care of. I asked Ken to please keep me in the loop on this and to let me know when the check is mailed. This was on October 14th. Today is December 15th and my loan STILL has not been credited and I have heard nothing from Ken. This is beyond rediculous to have to wait over 3 months for a simple warranty/service contract refund. They make it a point o want your money as quick as possible and bend over backwards prior to the sale. Their service after the sale is severely lacking, and I would not recommend anyone do business with them based on my experience. I would also recommend they fire every person in the accounting/payoff/refund department and hire people who are competent and can get the job done in a timely manner. I have left a message with Ken as of today. We will see how quickly they take care of this(past experience is not in their favor). My next option will be to show up at the dealership this week, and not leave until I have a check in my hand. Be warned. Unless they fix their issues, stay away.

Family Chauffeur

Dec 9, 2014

Bought my Lincoln Navigator at Performance 4 years ago and the service department has kept it running smoothly ever since. I would recommend Performance for all your buying and service needs. I'll be a lifelong customer.

mrtimmreck

Dec 6, 2014

Erin Roberts was very courteous, professional, attentive, and friendly! We had communicated via email and phone prior to my visit. Once I arrived at the dealership, Erin gave me prompt attention. Due to my work/family schedule, I didn't have much time and didn't want to go through the traditional song and dance that most sales people give. She listened to my desires in a vehicle and produced just what I was looking for! She was very receptive, efficient, and respective of my time. Overall, I would rate Erin as an excellent sales person and would refer others to her. Once I was transferred to the finance department, my experience wasn't as efficient. Though my representative was friendly, the process seemed to go slowly. Though I was assured that I had signed all of my paperwork and would not have to return, I had to return twice more over the next couple weeks. Aside from Erin (who communicated quickly and throroughly with me via call/text), my experience with service after my initial visit was to be desired. I called the dealership numerous occasions, but was never able to speak with the person I needed to. Also, on the day of my last visit, the receptionist completely ignored me (not even acknowledging I was standing in front of her) and continued to speak on the phone (which was a non-business related call). The finance manager I was suppose to speak with passed me off to another individual (Sandy, who was excellent). Tired and frustrated, I almost left the dealership. Fortunately, Sandy provided me with excellent service and was very considerate of my time and concerns. I would rate my experience with Sandy as excellent as well! I gave an overall rating of 'average' due to my experience with service after the sale. I would definitely recommend Erin Roberts (sales) and Sandy (finance), but suggest the rest of the team needs improvement with their customer service.

Bobchism

Dec 4, 2014

Micheal Harper is a consumate professional and I commend him on his honest and sincere customer satisfaction. I just had an issue with my Lincoln Navigator that required it to be towed to the dealorship. I called Michael and he took control and even had a courtesy vehicle waiting for me. He kept me informed of progress and notified me immediately upon completion. I am honored to work with such a confident professional and will continue to use Performance Lincoln as my primary dealorship. Thank You. BOB CHISM

magangrigg

Dec 4, 2014

We worked with Dan Stumpf at Performance Ford. He was great! He got us what we needed, what we asked for, both in a timely manner, but most importantly at a reasonable price. He was easy to relate to and made our purchase easy. Performance Ford was a great dealership to work with and purchase from. Would definitely recommend Dan!

daniellemig

Dec 3, 2014

My husband and I went to Performance Ford Lincoln to look at cars 2 weeks ago. While test driving one of the Explorers, my husband dropped his license in the vehicle. Our sales associate Nashanda text messaged him 2 days later to let him know that another salesman had found his license and that it would be at the front desk. My husband went in the very next day to get his license, but it was not at the front desk and no one could find it. They said that they would keep looking for it, but never got back to us. On the Monday following Thanksgiving, I called and left a message for Nashanda and then called her manager, Cory Cadden to explain the story. I also explained that my husband sent away for a new license (that would take 14 days to come in) and went to DMV, but was only issued a temp paper license and that he has to be on a business trip next week and needs his license to get on the plane. I told him that I was going to give the dealership a horrible review on here, but was giving him the opportunity to make it better before I did. He assured me that he would get on top of it and find out what was going. WELL, that was 3 days and 3 voicemails ago. Not one person from the dealership has ever gotten back to us to give us an update or let us know that they definitely did lose his license. When I call back to speak to general managers, I just get voicemails. I would NEVER recommend this dealership as they are unorganized, unreliable and completely unprofessional. I'm glad I purchased my Ford Explorer elsewhere. I am writing a letter to Ford Corporate to let them know about my experience. I am livid.

Lisa Boston

Dec 3, 2014

I brought my 2014 Ford Fusion in because I had a cracked windshield. When I explained my situation to Mr. Terrance Raynor and Jerome Winfield, they immediately handled my problem. I now have a new windshield and both gentlemen did a great job providing excellent customer service to me. Thank you so much!

SLKatzdorn

Dec 2, 2014

I recently purchased a 2012 Ford Explorer and there where some minor issues with it. I took it to Performance Ford and met with Terrance Raynor. He assisted me with diagnosing and resolving the problems quickly and professionally. He went above and beyond to work with Ford to get everything covered. I would recommend visiting Terrance!

SLKatzdorn

Dec 2, 2014

I recently purchased a 2012 Ford Explorer and there where some minor issues with it. I took it to Performance Ford and met with Terrance Raynor. He assisted me with diagnosing and resolving the problems quickly and professionally. He went above and beyond to work with Ford to get everything covered. I would recommend visiting Terrance!

Janet A.

Nov 21, 2014

Terrance Raynor has an outstanding attitude and was a pleasure to work with!

Nathan F.

Nov 18, 2014

I have been completely satisfied with any experience with Jim Cash at Performance Ford. --Posted as a service per authority of business, review written by customer.

s0rd3z

Nov 13, 2014

The purchase went fine. Erin Roberts was easy to work with, the usual offering of this price and then pigeon holing you into insurance you don't need after you have already agreed to a price is common but none the less annoying. It appears however that once they have made a sale they no longer care about you as a customer. They failed to notify me when they received plates, my temp has expired and they refused to help me out until the plates arrive in the mail. They also refused to acknowledge the fact that they did not notify me of having the plates treating me very poorly.The first person I spoke with referred me to another person whom referred me to another person. This last person would not accept any responsibility. I am moving out of state and now have an invalid license plate. I do have valid tags as I have fulfilled my part but Performance Ford does not care about the customer once their sale is made.I do not recommend this dealership to anyone. You are much better off going some place else.

nick.corzo

Nov 11, 2014

I have never had a dealership go so far above and beyond to make sure I got a Great price and experience. But when it comes down to it, it's the people who work there that make the dealership what it is. I'm just really grateful to Cory Cadden, Nelson and Sandy for taking the time and patience make sure everything was done right. As an Army Veteran, I want to that you all for everything you did for me and my family.

Megan McGlamery

Nov 6, 2014

I had a great experience at performance ford in Charlotte. The facility was very nice & clean. Everyone I spoke with was welcoming and helpful. My salesman was Gaither Hendrix, he was very professional and knowledgable. He made my first purchase of my own car a great one!

Junior and Kaylan

Nov 5, 2014

We were very pleased with our experience purchasing our Tundra from Performance Ford. Most of our purchase was handled online or over the phone and everything was ready when we arrived at the dealer. Our salesman, Mike Muckenfuss went above and beyond to get our deal done and helped us out tremendously. And Chip in the finance dept was excellent as well! We highly recommend this dealership!

Ronnie And Mary

Nov 5, 2014

My wife and I had a wonderful buying experience from two top sales people- Jim Cash and Mark Scott. Both men were were very personable and knowledgeable about their vehicles. They never applied pressure to buy a vehicle and answered all of our questions thoroughly. We will certainly recommend this dealership to others.

Tammy M.

Nov 4, 2014

Came to compare the Escape to other small SUV's I was considering. Did not have to look any further. Miguel Acosta helped me with my purchase from start to finish in a professional, no-nonsense manner. Before leaving, I had pricing information and all of my questions answered. Talked it over with the husband and then called Miguel to discuss what our pricing expectations were in order to close the deal. In less than 30 minutes we were on our way to pick up our Escape! No hassle, no pressure, no games--just straight talk! Have never had such a simple car purchase!

Pamela

Nov 3, 2014

Michael Harper, Service Manager, continues to go above the expected for service on my Lincoln. I detest sitting in a car service waiting room, but Michael is always punctual and prepared for the required service. The facility is clean, easy to navigate, and has a nice hot cup of coffee.

Bob T

Nov 2, 2014

I am and will be a frequent visitor to Performance Ford and Lincoln. I own a Lincoln MKZ and lease a Ford Edge. Micheal Harper greets my wife and me with a smile and pays particular attention to our needs, no matter which vehicle we bring in service. He, is at all times, cordial, accomodative and considerate. The professional demeanor exuded by Mr. Harper is second to none.

Wanted to buy from you.

Oct 28, 2014

I contacted this dealership over 3 weeks ago. Poor Customer Service from the General Manage, to Receptionist, to Sales Representatives. The "Topper" . . . the vehicle is still for sale!!!

Pete Pope

Oct 23, 2014

I was very impressed with everything at the Performance Ford/Lincoln Dealership. Since I have purchased my Ford car I have been to dealerships throughout North Carolina, Virginia, and Florida. Performance Ford dealership has set the bar high for any dealership I may go to in the future. I was assisted by Anabell Starnes and she was a fantastic liaison between myself in the waiting area and the repairs that were being done on my vehicle. She was very polite and professional the entire time. It was a busy morning in the dealership and she was sure to keep everyone updated on what is going on with their vehicles, how soon they would be ready, and any follow on repairs that may be needed. Her customer service skills and diligence to duty in the dealership were astounding. She has the ability to perform at a higher level. I have not been to a dealership previously that goes out of their way to keep you updated and comfortable. Anabell is a great asset to the Performance Ford team. I have been in a managerial position in my workplace for some time now and immediately could sense her work ethic while helping me in the service station. If I had the ability to hire an employee like Anabell Starnes I would do so immediately if not sooner. I was very impressed with the quickness and cleanliness of the repairs done. All the facilities and customer areas were very clean and family friendly as well. After all repairs were complete they ran my car through the car wash and I was on my way. I had an excellent experience at Performance Ford and would recommend it to anyone.

LukeD

Oct 22, 2014

Had to take my car back for 2x recalls, Terrance Reynor took great care of me. Friendly service and a great person to work with. Thank you

duffy25

Oct 22, 2014

Had to take my car back for 2x recalls, Terrance Reynor took great care of me. Friendly service and a great person to work with. Thank you

Sherrie Gilmore

Oct 18, 2014

Annabelle Starnes was very helpful. She got me in and out fast !!

Drea Fuller

Oct 17, 2014

Mark Scott was the man for me. I had been to a few dealerships and no one was willing to assist me. I felt like O would not ever get a vehicle. By the time I looked in the auto book (the one you get from the grocery store) I was at my wits in. I called the number listed made an appintment, (which was so quick an easy)Next day I came into the dealership and what do I see my name on the BIG board (loved that). Mark said hello as soon as the receptionist verified who I was (she was nice) here comes Mark with a big smile. Now coming from a background where I spoke to rude dealers or dealers that tried to swindle me I was apprehensive as one would be. But you know what Mark Scott made sure I knew he was not just trying to put me in any type of car. I tild him what I could pay and Mark said ok let me look at some things and we can go from there. Now I can go on and on with how excellent Mark was and still is a great dealer to work with. I will leave you with this THANK YOU MARK FOR MAKING MY DECISION ON MY HONDA GREAT THANK YOU FOR ALL THE FOLLOW UP CALLS AND THE BIRTHDAY WISH MY DAUGHTER LOVES THE NEW CAR. Oh one more thing hey Kenneth that is the Finance Man who do the rest of the paper work #THANKS GUYS #MARK SCOTT ENJOY ALL IR WEEKENDS

James Morton

Oct 17, 2014

Service from Terrance Raynor was great and the shuttle servic was really helpful.. But I'm not that happy with Ford in general or some of the charges that I had to pay.Having problems with my FX4 ecoboost, not running that great, gas mileage is down plus keeps going into limp mode. They are continuing to work on the truck with hopes they can get it back to normal. On my bill they now charge a tire excise tax...What the heck is that for 5 bucks and charged 33 bucks for shop supplies. If its not warranty work be prepared to pay big!

Luke Clark

Oct 14, 2014

My wife's van was recently totalled and we needed a new vehicle. We found a Dodge Grand Caravan on their site and I put an inquiry in late Tuesday night. Early Wednesday I was contacted by Nashanda Johnson who setup an appointment for me to see it at 6:30. I showed up 2 hours early and was greeted by the wonderful staff and Nashanda came right down to see me. The facilities were immaculate and there was no pressure to purchase. After seeing the vehicle I decided to purchase. The process was smooth and hassle free. The facilities were immaculate and Nashanda was amazing. The only issue I had was that just after I drove away the oil change light came on. Happens. I would recommend this dealership to anyone. They really are amazing.

Amonaldi

Oct 11, 2014

Hands down, best buying experience I have ever had. Ask for Daniel Stumpf....THANKFUL he just happened to open the door for us when we walked in. Best salesman I have ever experienced...felt like we made a friend by the end. No pressure, highly knowledgable, great guy. Manager and Vince is finance, equally amazing. Will buy from them again and again. Mainly because of Daniel. Do yourself a favor and go pay him a visit.

Aggravated

Oct 10, 2014

I was in recently to buy a vehicle, you would think the customer service would be outstanding. In fact it was the complete opposite. For starters the price was raised more then once with out my knowledge, it immediately needed repairs, and the manager was completely rude and unprofessional when I brought my concerns to him. I would definitely not go back to this dealership.

C. Merk

Oct 10, 2014

Performance Ford Lincoln has resolved the issue. Thank you!

Very Unhappy Client

Oct 10, 2014

I am very disappointed with my experience at Performance Ford Lincoln. I purchased a vehicle from them and I immediately had to have $800 worth of repairs done. The price changed several times within the time frame of completing my purchase. I had some concerns and contacted one of the managers who was incredibly rude, sarcastic, and unprofessional. If you are looking for a pleasant car buying experience I would not recommend this dealership.

fairylover46

Oct 7, 2014

I found the truck I wanted on their website and contacted Mike Muckenfuss. He was very helpful and knowledgeable about every aspect of the truck. He even got me pre-approved over the phone so the buying process wouldn't take so long when I got there.Even had the truck freshly washed and waiting in front of the dealership when I got there. Kenny Wynn is great, signing the papers was actually very entertaining because of his quick wit and great sense of humor. I got a beautiful truck at a very reasonable price. The place was spotlessly clean. This is just a great place to buy a vehicle. Even though I live 3 1/2 hours away, I have been telling everyone I know about Performance Ford. Coolest dealership I've ever visited!!

H.D.Yates

Oct 7, 2014

Erin Roberts was very helpful in finding the EXACT used car I was looking for. The buying process was very simplified, I would refer Performance Ford Lincoln to anyone. I LOVE my new to me vehicle :-) Thanks again ERIN!

James

Oct 7, 2014

I saw an F-150 online and called the dealership to verify it was still there. They said "yes it is, come on down." Siah, the sales rep that I had talked to met me, said hello and then left. After 20 mins, another person came by, said hello and then they left. After 45 mins of sitting there I talked with the manager (who had seen me sitting there for 40 mins) and he finally got someone to help me. Ok, poor start, but I was still interested in the truck. Dan, the sales guy who helped me was actually very nice. He apologizes for the delay even though it wasn't his fault and goes to get the truck. After 10 mins he comes back and tells me that the truck has a couple of issues that kept it from passing inspection and that he is unable to sell it to me like that. He says the "repairs" will be $800-1000 and tells me he'll see if he can still honor the online price. His manager hears that and immediately comes over and tells me that I'd be responsible for the extra repair costs even though none of this was noted online nor was I told about this when I called to verify that the vehicle was available. He "apologizes" for the mistake that his IT department made in posting the car for sell online. So, by now I've wasted an hour sitting the dealership. No alternatives were offered to me and I left. On a positive note, the facilities were nice ... however, I wouldn't recommend hanging out there for an hour.

C. Merk

Oct 6, 2014

Performance Ford Lincoln did not hold up their end of our deal when we purchased our Acadia. Since the Acadia we wanted to buy from them was advertised as having a DVD system, we expected that it would be a DVD system that was in working order, but it was not. They agreed to write us a check to pay for a replacement DVD system. That was on August 16. It is now October 6 and we have yet to receive the check. Anytime we call or drop in to inquire about the check, we are given the run around. Steer clear of this dealership!

Javier Castelan

Oct 6, 2014

Great service and high quality attention from Michael Harper.

Cjdww

Oct 6, 2014

I service my Navigator at Performance Ford and am always greeted in a friendly and professional manner. On my last visit, Jerome Winfield quickly processed my paperwork, had my vehicle serviced, and I was back on the road in no time. I would most definitely recommend Performance Ford Lincoln to friends.

laddone01

Oct 6, 2014

Purchased the Navigator over the phone with Jim Cash my salesman's help, very professional. Vince in Finance done a great job handling the paper work for my lease. Hat's off to the Management, salesman all the way to the porter that cleaned my new Lincoln, job well done..... Blaine LaddMyrtle Beach,SC

michelle and ken

Oct 3, 2014

My husband and I expressed want we were interested in and our circumstances, which were well respected. We were in and out of there quickly. Stephen Greene was accommodating and kind and most of all honest. Thank you for making our experience pleasant. We will be back when my daughter needs a vehicle. Sincerely, Michelle and Ken Nivens

llawson123

Oct 3, 2014

I was in a jam.my GPS computer died and I was visiting charlotte from another state .I was lost without my navigation system .the wonderful folks at performance ford worked me in on a busy friday afternoon .they were all friendly and professional .bless them all .a loyal ford customer for life

David

Sep 25, 2014

My wife and I enjoyed the experience we had at Performance Ford. Our salesman was very helpful and quick to help us when we requested. Posted as a service per authority of the business, review written by customer.

JC

Sep 23, 2014

I had a starting issue with my Truck. Michael Harper in the Service Department got the issue resolved quickly and at a reasonable price. A few hours later I was back on the road. I really appreciate getting the issue resolved in one day. Thanks! JC

Jake in Charlotte

Sep 18, 2014

Mike Harper is very professional he has been supervising the service on my 2013 Lincoln Hybrid. Since it was purchased. He threats you as a friend and wants to know how things are going. I have 28,000 miles on my Lincoln and Mike has been envolved in the total service. FYI always give the car a wash.

Jcbrabbs

Sep 15, 2014

I was looking to purchase a new vehicle and had been searching online for a new small cargo van. I became interested in the new Ford Transit Connect Wagon, so I stopped by on a Friday afternoon to just get a quick visual of this vehicle. The salesman, Walon Dixon, who was happy to show it to me was very pleasant and accommodating with my quick visit. There was no pressure for me to move any further in the process. I told him I would return the next morning with my wife.We returned, took a test drive and a thorough go over of the van. We purchased it! From the salesman all the way through the finance, with Vince Jefferson, it was indeed the best buying experience I have ever had with any dealership and over 25 years of vehicle purchases.

Garibaldi

Sep 14, 2014

There is no better Service Representative for Lincoln than Michael Harper of Performance Ford/Lincoln. I have been working with Michael for the past 2 years for service on my 2012 Lincoln MKZ Hybrid. I have had Audis, Acuras, Saabs, and Volkswagens in the past, and can compare the quality of the service advisors and the mechanical repairs needed with that of Michael Harper's at Performance Ford/Lincoln. Michael is the consumate service representative. He always is able to answer questions, schedule times that are convenient for me, and explain the significance of the work needed (mostly just service at specific mileage intervals, since the Lincoln MKZ Hybrid has been flawless at 30,000 miles). Michael just doesn't enter the information required into the computer, he LISTENS attentively and makes sure that he understands any issues or concerns I might have. He is proactive; he noted that on my last visit, my tires needed balancing because some of the weights had fallen off. This I had not known and I have never had that kind of attention paid to my car at any previous dealer. Because of the Michael's quality, the quality of the mechanics at Performance Ford, and the sense of ownership that Michael takes in providing service to his customers, my next automobile will be bought at Performance Ford/Lincoln.

Unhappy customer

Sep 13, 2014

If you go here please secure financing while you are there. You sign a paper where its basically telling you that if financing is not approved after a couple as in two searches then you would either bring the vehicle back and get your money back or find financing elsewhere. Well i inquired about this as im signing paperwork telling the finance director we do not want this car if we have no financing now, well we were assured everything was done. This was in July we were told we were leaving the dealership with financing already done, mind you this car was for my son, ok fast so in mid august we still have not heard anything from the credit union we were supposed to be financed through so i called the dealership to be told we needed to come in and redo paperwork because we were not Financed!!!!! Im livid, so we redo paperwork to be told this deal is done we have you guys with another credit union, so during this waiting time we got the tag for the car, paid property tacts and everything. Ok so fast forward to sept 12 2014 we were called to bring the car back because we were not financed!!!!! This broke my sons heart!!!! No sorry or sympathy just a this was our fault ( the company) and we need the car back today. This place is terrible!!!!!!! Stay away

Jcbrabbs

Sep 12, 2014

I was looking to purchase a new vehicle and had been searching online for a new small cargo van. I became interested in the new Ford Transit Connect Wagon, so I stopped by on a Friday afternoon to just get a quick visual of this vehicle. The salesman, Walon Dixon, who was happy to show it to me was very pleasant and accommodating with my quick visit. There was no pressure for me to move any further in the process. I told him I would return the next morning with my wife. We returned, took a test drive and a thorough go over of the van. We purchased it! From the salesman all the way through the finance, with Vince Jefferson, it was indeed the best buying experience I have ever had with any dealership and over 25 years of vehicle purchases.

James

Sep 10, 2014

i had to get the rear camera replaced on my FX4. Keith Cheatham handle it all for me, although I purchased my truck when this location was under different ownership they still took care of me. Thanks to all!

Stephanie

Sep 8, 2014

Terrance Raynor was very friendly, personable and worked to have my vehicle put on the schedule ASAP. I had extensive work done on my truck due to water damage. Terrance Raynor called each day while my truck was being serviced to give me and update on the parts ordered and the work being done. He explained everything thoroughly which I greatly appreciated. :)

Rick

Sep 5, 2014

Let's start off by saying this dealership is awesome. I flew in from Wisconsin to purchase this car. They had a driver pick me up which was a nice touch. I love my 2013 MKZ. Mike Muckenfuss treated me like a member of his family with the service they provided. I highly recommend this dealership to anyone in the market for a new ride.

Bullock

Sep 3, 2014

Anthony Peake was extreamly helpful and knowledgeable great service over all!

Gilmore

Sep 3, 2014

Anthony Peake was very easy to work with. He provided a straight forward, low pressure experince.

Inga

Sep 3, 2014

Great experince with Anthony Peake friendly and easy purchase.

Fordriver

Sep 2, 2014

Taking a car in for repair is never convenient, but Keith Cheatham delivered excellent personal customer service. I elected to wait and he regularly came in to the service lounge to check on me and update me on the progress of my repair. He was professional and represented himself and your dealership well.

jbt3rd24

Sep 2, 2014

Having only one day to prepare for a last minute vacation, my son's 1995 Ford F-150 required immediate action due to a Service Recall involving the braking system. Terrance went above and beyond to not only squeeze us into an already tight service schedule, but also delivered on a price that fit our budget! I would highly recommend Performance Ford for all of your service work requirements!

jsuther

Sep 2, 2014

After being told by Firestone that I needed $1700 in repairs I decided to get a second opinion. I then took my 2006 Ford Escape Hybrid to another shop that does work on Hybrids. The service there was excellent but due to the feedback they got from the diagnostic, they recommended that I go to Performance Ford on South Blvd. Now on my 3rd shop, I was feeling pretty frustrated and extremely worried about the amount of repairs and cost! I was immediately greeted by Keith Cheatham and he quickly worked to calm me down. Keiths customer service was excellent and I especially appreciated the extra time he took to explain to me the details of my situation. It turns out that Firestone triggered an issue in my vehicle by improperly changing the battery, the one they claimed I needed so desperately. Keith was able to rectify the situation and it only cost me $130. Having a special vehicle like a Hybrid does required trained technicians and I am glad I found one at Performance Ford. I also appreciate the extra effort Keith made to put me at ease, educate me about my situation and reinforce the need to have a trained Ford Hybrid technician work on my Escape. THANK YOU for not taking advantage of me!

Bobchism

Sep 1, 2014

Micheal Harper has been my service rep for 4 years. He is the most professionally dedicated and loyal person I have ever met at this dealership. It is a pleasure to be his customer. A true asset to your team.

Catmoma

Sep 1, 2014

My recent experience with Performance Ford was handled very fairly. I could not have asked forbetter service. All of the gentlemen in Service, Nigel Young and Tristan were very friendly and courteous and handled my Ford Escape problems to my satisfaction. Nigel went over and aboveto get my problems handled very fairly and in a timely manner. I have trusted all of my service workto this dealership and would recommend them to friends and family. Thank you to these guys to making my experience a successful one.

Al Moore

Aug 31, 2014

Performance Ford Lincoln has excellent performance!!!

Fabien Dass

Aug 31, 2014

My Performance Ford experience was awesome! Nashanda Johnson is just GREAT!!! She is courteous, professional, and worked really hard to get me a great deal on my new car. I have never had a more pleasant buying experience than the one I had at Performance Ford. I went to Scott Clark Nissan and East Charlotte Nissan and they are nowhere near the level of customer service that Nashanda Johnson at Performance Ford gave me.

sdpage

Aug 31, 2014

Whenever my vehicle needs to be service Performance Ford it the first place I take because when drive up you,you are always greeted with a smile.

Jlconiglio

Aug 29, 2014

Michael did and excellent job of diagnosing my problem and charged me a fair and reasonable rate. He gave me a loaner car while my MKX was being repaired which made the experience very convenient

Ely

Aug 27, 2014

Anthony Peake did a good job with our deal I had not planned on purchasing, but the deal made change my mind.

Jerry

Aug 27, 2014

Anthony Peake Provided me with great service. Treated me nice and proffesionally. I do recommened South Charlotte Hyundai to my fmaily and friends.

Keller

Aug 27, 2014

Anthony was very helpful. He explained things well and make sure I got the vehicle that I wanted.

Stanley

Aug 27, 2014

Anthony Peake was great. Very helpful found the right car for me on the first try.

cvpimp

Aug 27, 2014

We had a fantastic experience at performance Ford. They respected our time and made us a super deal on a great car. Michael was a great salesmen with great communication even after the sale. I have already recommended him and the dealership to other people. Thanks again.

lbj

Aug 27, 2014

I would have to say, that my experience with Performance Ford was very pleasant. My son, Jack was purchasing his first car and always wanted a "Tang". I went to the dealership to cosign for a 2010 Ford Fusion when I noticed this bright yellow Tank in front of the dealership. He felt he could not afford it because it was so nice. As it turned out, the dealership worked very hard on the numbers to reach a payment that was acceptable to him and his finance situation.I have and will continue to recommend Mike Muckenfuss and Performance Ford of Charlotte, NC to all my friends looking for a new or used vehicle.

Nick.C

Aug 27, 2014

Let me start off by saying this is the most honest and professional dealership I have ever purchased a vehicle from. The entire purchase was smooth and fast. Everyone I worked with went above and beyond to make sure I was happy and got a great deal. I can't say enough good things about this dealership. Once they found out I am a veteran, they surprised me and stepped it up to another level of kindness and professionalism.

Barb

Aug 24, 2014

Anabelle Starnes was my customer service representative. She was helpful in letting me know when my car began its service and letting me know what was wrong with it. The service was quick and the problem solved.

Ravin K

Aug 22, 2014

I visited this center for the first time and am pleased with their service. Anabell Starnel, who attended my inspection and service, was very appropriate in explaining the details of what and how about my case. It was very quick and i did not lose much of my working hours time waiting. I hope, I get same positive experiences in my next visits as well. I would recommend to prefer this center to my friends.

Steve C

Aug 20, 2014

Just stopped in for a question of the sales staff and asked if service had time to rotate the tires on a car I did NOT purchase at Performance Ford Lincoln. The service area took the car immediately and finished the job in less than 15 minutes.

TH

Aug 20, 2014

Michael Harper was excellent in assisting me with the service of my Lincoln MKX. He checked out my vehicle from start to finish and kept me informed during the process giving me personal attention. I am very satisfied with the service, especially since it was my first time visiting Performance Ford Lincoln. Sincerely, TH

barbbrown

Aug 19, 2014

Ray Ray moved the required Ford recall to fix some problems on my car so that I waited only half the time estimated. I was surprised and pleased.

Andrew

Aug 18, 2014

Anthony Peake Great Guy. He help me so much that I got the car that I wanted.

Jeremy

Aug 18, 2014

Anthony Peake great job getting me in my first car.

Maritza

Aug 18, 2014

Anthony Peake well informed and worked hard to get us approved with a rate we desired.

glochar

Aug 17, 2014

James Cash was very helpful in our decision to purchase the new MKC. All questions were answered completely showing respect for our lack of knowledge of this SUV. We found him to be very professional and personable. (On this form the Vehicle Brand Purchased or considered had only one option and that was Ford, but we purchased and considered only the Lincoln.)

mdkimsey

Aug 16, 2014

I bought my 2009 Mercury Milan here. It was loaded with the expected mileage and a few hundred over bluebook. I do not have any credit, but I was still able to get into this awesome car with no money down; just an old 2000 Taurus as a trade in. Willie was very optimistic and helpful throughout the process and made the buying experience much quicker and smoother than I expected.

Robert

Aug 14, 2014

Anthony Peake was most helpful from the fist contact through the last. He was patient over the sevral weeks it took me to make a decision. He made sure I got the vehicle I wanted at a great price. He is an asset to South Charlotte Hyundai. I would buy another car from Anthony and recommend him to my friends.

JLH

Aug 13, 2014

Beware! After several phone calls they accepted the price I was willing to pay for a car for my daughter. So my husband and I brought her to drive it. While there my husband decided he wanted to lease their top of the line Lincoln and they were to come up with a lease price for him by the following morning. All was good. After running my credit and coming up with an awesome interest rate they decided that they had too much money into the car to sell it to me for what they had agreed to as when they brought me the papers to sign it was for $2500 more! I seriously have never been so insulted and we immediately walked out. They lost two sales from us due to their deception! It is practices like this that keep the stereotypes of used car dealerships alive and well! Today we bought a similar car with less miles and more upgrades for the price Performance Ford originally agreed to.

Louis

Aug 13, 2014

Anthiony was very helpful, cooperative. Did his best to correct mistakes from other dealership. Explained all the details and choices. Wasn't pushy.

Micah

Aug 13, 2014

Anthony Peake was not only patient with me and concerned of my current problem, but was able to come up with a solution. His patient, knowlegeable and made me feel better about trading in my car. I'd certainly recommed him to friends.

Norwood

Aug 13, 2014

Anthiony Peake my experince with Mr. Peake was excellent. Everything was explained. Everything was explained to me. He is a good man. Happy to have meet him

Brob327

Aug 13, 2014

Scott Davis was very helpful and extremely punctual. Smooth process and would definitely recommend going through Scott Davis to purchase your car or truck. Bought a F-150 and absolutely love it!

Lrbear14

Aug 12, 2014

everything about the place was great from the time I stepped on the parking lot until I left the parking lot with my new mustang

Panther Fan

Aug 11, 2014

Tristan Ash checked me in very quickly, performed all the services I had requested, pointed out that I needed two air filters replaced and that my tires were getting low on tread. Everything was done in under an hour. Very pleasant service call!

hkystick

Aug 10, 2014

Everything during the buying process went smooth and without hitches. My salesperson, Dennis Poletti was very courteous and worked very hard on my behalf to get the very best price. I would buy again from Dennis.

evenmej

Aug 9, 2014

Do yourself a favor, if you see "Performance Ford Lincoln" run away as fast as you can, you DO NOT want to do business with this company. Early in July, I walked into Performance Ford and spotted a car I wanted. I regretted the moment I decided to purchase that Ford car. The initial attention was given promptly and the sales man (Mr. Chip Harris) was very nice at the beginning, but that was the only good thing I have to say about this company. Their business practices are horrible, not to mention their customer service (if that even exist there). There wasn't a single thing they could get right. I had been pre-approved by a credit union so I did not need financing. However, they insisted on looking for other financing options and made several (not sure yet how many) hard pulls of my credit. I had issues with my vehicle, which I ended paying more to get it fixed. My temporary tag expired and I found out that they hadn't filled the paperwork. It took hours of my time to resolve the issue (after having threatened them to take this issue to court and thanks to the only person that seems to care about customer service in there, we got this matter straighten out in a few hours. Her name is Tina Hayes. I really appreciate her assistance). After talking to Tina, we talked to the Sales Manager (Yoseph Alejandro) to let him know about our concerns of how things were handle and the reason for them for pulling out my credit so many times. He is the most disrespectful person ever; he was on his phone texting during the time he talked to us. He didn't apologize for the way I had been treated. I also felt that I was treated differently and somewhat felt some discrimination against me (I am a young Hispanic business professional who has an accent in English but comprehend and speak the language very well. I have an MBA degree from a university in the U.S.) My intent by sharing my experience is to prevent others from going through all the burdens I went through. I wish I would have known better about this company and one lesson I take from this experience is that I would never ever purchase a Ford car again; I should have bought my car through a Toyota or Nissan Dealership, who stand for what their brand represents and know the value of taking care of a customer. It's difficult to summarize the entire burden I went through with this dealership. I just hope you don't become another victim of them... and now you know.. if you see Performance Ford, run... run away that's the best advice I can give you now.

Hartz

Aug 6, 2014

We had a great experince with Anthony Peake. He went way and beyond for our expectations. Great Guy!!

Wiston

Aug 6, 2014

Anthony Peake very nice person and easy dealing with explained very well warranty and process of purchase very knowledgeable of the vehicle sells.

Alex

Aug 4, 2014

Great Customer Service! Anthony was very caring helpful. He took him time to show me what I was looking for making sure I was happy with my decision. Thank you.

Deanna

Aug 4, 2014

I cam in Saturday morning just to get an oil change while waiting Anthony approached about possibly lowering my interest rate. within an hour I got a lowe rate, new vehicle all at no inconvenice to me! He has been great and I appreciate it! Thanks Anthony

Madertiz

Aug 4, 2014

Thanks to Anthony was are a returing customer to South Charlotte Hyundai. His experince and knowledge made the process very painless and simple. I will be back to see Anthony again for my next suv.

Alex

Aug 1, 2014

Great Customer Service! Anthony was very caring/helpful. He took his time to show me what I was looking for making sure I was happy with my decision. Thank you.

Madertiz

Jul 31, 2014

Thanks to Anthony was are a return customer to South Charlotte Hyundai. His experince and knowledge made the process very painless and simple. I will be back to see Anthony again for my next suv.

Rachael

Jul 30, 2014

Anthony Peake was very quick, immensly helpful in getting the right car finding the best financing and credit for my needs. Thank you so much!

Barbara

Jul 28, 2014

Anthony Peake was very professional and courtious to us. I would recommend anyone to come here.

CBRYANT

Jul 28, 2014

Mr. Safa was very helpful in helping me purchase this car Could have not ask for a Better saleperson - will send other people hear. To let them see how great sale person he is. Thank you

JC

Jul 28, 2014

It has been an experience. Safa & Dwayne made the best of a bad situation. Thank you

PJ100

Jul 28, 2014

Safa Yousef and his sales management team executed a great offer for my purchase of an awesome, carefully detailed luxury automobile. Angela was very helpful in my purchase

Reid

Jul 28, 2014

Anthony was very professional and to the pont on all of his presentations. Great Job.

S_Myers

Jul 28, 2014

Saf Yousef was execellent and was great. Good working/buying a new car was easy and smooth transaction. Thanks Safa

Teresa

Jul 28, 2014

Anthony Peake has been the most honest helpfull salesman I have ever dealt with. I had a very low opinon of salesman but it has been renewed because of South Charlotte Hyundai and Anthony Peake, I will send everyone I know here.

TODD_C

Jul 28, 2014

GEORGE: EXCELLENT CUSTOMER SERVIEC & KNOWLEDGE SAFA: EXCELLENT CUSTOMER SERVIEC & KNOWLEDGE GOOD FOLLOW UP AND VERY POLITE SALES PROFESSIONALS.

Z.E.

Jul 28, 2014

Mr. Yousef was very helpful and friendly. Buying a car isn't usually a pleasant experience but he made sure we are happy and comfortable with a purchase we made

Barbara

Jul 24, 2014

Anthony Peake was very professional and courtious to us. I would recommend anyone to come here

BSELF

Jul 24, 2014

Safa was very thouorugh in giving us options on multiple cars. I am pleased with the experience as I was referred by a friend.

JCOREY

Jul 24, 2014

Safa Yousef was professional. He showed us several cars in our price range without pressuring us. Overall, experience was a good one.

KGRIND

Jul 24, 2014

Sales Advisor Safa was very courteous and I had a great buying expirence

KMITCHELL

Jul 24, 2014

Safa is very well knowlegdable on cars and Sandy is a very good sales person & helping in agetting a good monthly price. Safa got me a great interest rate

Teresa

Jul 24, 2014

Anthony Peake has been the most honest help full salesman I have ever dealt with. I had a very low opinion of salesman but it has been renewed because of Anthony Peake and South Charlotte Hyundai. I will send everyone I know here.

WILLIE

Jul 24, 2014

The service from Safa Youself was in very good standard for purchasing my vehicle

Makeshwari Sattanadin

Jul 22, 2014

Too good. Sandy has been so helpful to identify the car we need. Thanks to her for all her patience and follow ups with the deal. We got what we wanted and too happy now. She has stayed late this week for us. Thank you Sandy. We appreciate it a lot.

ragland

Jul 22, 2014

Anthony Peake was very professional and courtious to us. Would recommend anyone to come here.

Tarik Frelow

Jul 22, 2014

My experience was superb. Sandy my sales rep was the absolute best when it comes to knowledge of the vehicle and what I wanted. Definitly a hassle and stress free deal!!!

Strawn

Jul 21, 2014

Anthony Peake was our salesman. He is awesome. He went above and beyond to get us the car we wanted and a great interest rate. He is always patient and has our best interest at heart would always recommend him to friends and family.

Linda

Jul 20, 2014

Anthony Peake was extremley helpful in purchasing my new vehicle. Patient knowledgeable wiling to let me test drive different cars to make sure I was satisfied. Answer all questions promptly very personable

AT28226

Jul 18, 2014

SAFA YOUSEF WAS PROMPT & COURTEOUS THROUGH OUT THE ENTIRE PROCESS. HE REPRESENTED YOUR COMPANY VERY WELL. THE PROCESS WAS BOTH PROFESSIONAL AND UPFRONT WHICH I APPRECIATED.

KWILLIS

Jul 18, 2014

Having had a couple bad experiences prior to meeting w/ Safa I am glad I took his call, trusted him to come to his showroom and make a deal as promised even over the phone. Super professional, layed back. So happy to be driving out of here in a new car! Thanks Safa!

MY2HANDS

Jul 18, 2014

Safa was very professional not pushy. He was patient w/me and I would recommend him as a sales associate.

OMAR

Jul 18, 2014

Great person and knows about the car. Just a great person. Safa explained all my options

Laureen

Jul 14, 2014

Anthony Peake was great. In my opinion not your typical car salesmen. He was very relaxed and had a laid backk way about him. I appreciated his non-pushy demieaher. I would recommend S. CLT Hyundai to anyone.

Peggy

Jul 12, 2014

Anthony Peake was courteous, showed us the car the engine, and back was very honest and was helpful my grandma said he was nice and picked a nice color car out.

Malik

Jul 11, 2014

Anthony Peake made the hard task of buying quite simple

Michelle

Jul 11, 2014

Anthony made buying my car very easy. He took the time to explain eveything and answer all my questions. The process was also faster than expecited. Everyone at the dealership seemed to enjoy their jobs and they were all very friendly. Scott in finance was also great to work with Thank you!!!

Middleton

Jul 11, 2014

Great experince everytime. This is my third (3) transaction with Mr. Anthony Peake

Rhonda

Jul 11, 2014

Anthony Peake has great customer serivice and work hard to get you a car in your budget. Willness to work with and let you know up front of what your getting. When I have someone that I knows need a vehicle I will always send them to Anthony Peake

Batista

Jul 8, 2014

I love the car shopping experince here with Anthony Peake. Everyone is friendly and knowledgeable. But most important the one genuine, they one respectful treated you. Nest experince I ever had.

Billie

Jul 8, 2014

Anthony Peake was very pleasant he explained everything very well and was not pushy drove me over to the bank and waited 1 hour for them to process the loan.

Monica

Jul 8, 2014

Anthony Peake was a kind and knowledgable salesman I cme in today only to look and test drive a couple of cars buit I am leaving a proud and excited owner of the perfect car thanks!

Brian

Jul 7, 2014

Anthony Peake was courteous and explained the car features and financing options well. I apperciated his professionalism.

Chalrotte NC

Jul 7, 2014

Anthony Peake was a great salesman. Mr. Peake checked in on me just to see if I was intrested in buying or if I had ionly service issues. Mr Peake was upfront and honest will all the information I needed.

Monica

Jul 7, 2014

Anthony Peake was kind and knowledgable salesman I came in today only to look and test drive a couple of cars but I am leaving a proud excited owner of the perfect car. Thanks!

vanhoughton

Jul 6, 2014

Buyers beware!! Worst car buying experience ever. They took longer than they were supposed to for everything. My trade in was paid off late, my new car was registered after 30 days, and all they did was avoid me, and lie to me. Trying to reach someone was a nightmare. Nobody will take or return your calls. Then when you throw a big enough fit that someone gets on the phone, all they do is lie. I ended up having to file complaints with the BBB, and the North Carolina Attorney Generals office to get everything resolved. I wouldn't recommend Performance Ford under any circumstances. I purchased a 2014 Ford Explorer that was brand new. I love my Explorer, cant stand Performance Ford!

Carl

Jul 5, 2014

Anthony Peake was courteous, friendly, fast service, honest and easy to work with very enjoyable experince for the third time.

Brian

Jul 4, 2014

Anthony Peake was courteous and expalined the car features and financing options well. I apperciated his professionalism.

Devaris

Jul 4, 2014

Anthony Peake was a great salesman. Mr Peake checked in on me just to see if I was intrested in buying or if I had any service issues. Mr Peake was upfront and honest will all the information I needed.

R.E. Vaughn

Jul 4, 2014

This particular dealership sold me a great car at a great price, BUT I will not recommend them for service on my, your, or any vehicle. My last three visits have not been without incident: $136 out of my pocket for parts that went missing after a repair there on the first visit, spin-off/splatter all over the side of my car from excess tire cleaner not wiped away on the second visit (plus dirty rags left in floorboard), and being charged $59.74 for "The Works" oil change advertised at $39.95 (the service customer rep said it was because my car needed 6, not 5 quarts of oil . . . even with all the cursory add-on fees, taxes, that was still an expensive quart of oil) on the third last visit. While all the staff were friendly and courteous on each and every visit, I will have try to find a dealer that can service my vehicle without any negative post-service effects. Three consecutive incidents of less-than-quality care and customer follow-up have this dealership "struck-out at the home plate" as far as this customer is concerned. Any suggestions as to where else I can take my car? It's still covered under warranty plus has an extended warranty/service package. Any information as to an alternative will be greatly appreciated.

Clare

Jul 3, 2014

Dealt with Anthony Peake while trying to buy the new Accent. He was exteremly helpful he went great lenghts to make sure we were comfortable with our purchase and go the best deal possible. He was geniue and has turned me into a customer for life.

Vivan

Jul 3, 2014

Came in for service and Anthony approached me and asked how I like my accent and I told him love it only 4 doors would be better. He told me I could get a good deal because the condition and mileage (low). Good service always Anthony treated me very well. I plan on being a Hyundai customer always

Kimberly

Jul 1, 2014

Thanks Anthony Peake it was very quick and to the point!!!!!!!!!!!!

Emma

Jun 30, 2014

Mr. Anthony Peake really worked wonders with my sisuation really made him work. When I was giving up he was very supportive and worked very hard to call whoever he neded to to get me in his car. I am so thankful with him and his tam I will send friends and family.

John

Jun 30, 2014

Anthony Peake was great!!!!!!!! No pressure answered all questions very knowledgable about the product.

Lee

Jun 30, 2014

Anthony Peake did a great job. His customer service was great

Amy G

Jun 25, 2014

Anthony Peake was execptional- Honest and straight foward. I was able to take my car the same day. I would definately come back. to do business with him again very simple transaction.

Anton

Jun 23, 2014

Anthony Peake was very helpful and explain everything to me very well great guy

Duran

Jun 23, 2014

Anthony Peake did a great job. His customer service was excellent. He did a great job following up with me from the last car I bought 2 years ago.

Ebony Peay

Jun 23, 2014

Sandy was great. She wasn't just trying to sale me a car she cared about my needs and family. Thanks!!!

Jose Gamero

Jun 23, 2014

Very friendly and accomadating and willing to work with you, specially Sandy.

Joseph Rogers

Jun 23, 2014

Sandy was very personable and helpful with my experience. She was patient and was willing to work for me.

Katrina Boozer

Jun 23, 2014

Sandy was easy to work with, and very friendly. Marcus didn't hassle and he was also very friendly. If I need another car i would come back. I am telling my family to come here and buy a car.

Robyn

Jun 23, 2014

Anthony Peake was my repeat Saleman. Will continue to do business with him and no one else!!

Sharmilla Miles

Jun 23, 2014

My salesperson "Sandy" was amazing. It was nice not to be pressured, she explained everything. It was a great experience to come to a dealership and look around and have a salesperson so wonderful!!

Steven Garvin

Jun 23, 2014

Outstanding customer service, great personality, very polite and also very patient.

Terry Davis

Jun 23, 2014

Sandy was very helpful and straight forward. If you are looking to buy a car, I recommend you use her service. You will most likely leave in the car you want at the price you want to pay.

Robyn

Jun 21, 2014

Anthony Peake was my repeat salesman. Will continue to do buiness with him and no one else.

DKRAEMER

Jun 20, 2014

Safa has been very refreshing to work with. He made the process both fun and easy. His knowledge and passion for cars came in handy when narrowing down the choices. We would absolutely recommend him to all our friends and family.

JSILVA

Jun 20, 2014

Safa was very personable & knowledgable about the vehicles. Great Experience!!

LUCILLE_J

Jun 20, 2014

My salesperson was Safa Yousef. He was very nice and patient. I think my overall experience was very positive and I would recommend this dealership to my friends.

SDOCTOR

Jun 20, 2014

Safa Yousef was very helpful and worked with us through the entire process from start to finish.

T_JONES

Jun 20, 2014

My experience w/Safa Yousef was excellent, very knowledgeable and inviting. =)

AL_H

Jun 18, 2014

Safa made our shopping experience very pleasant. We will definitely recommend him to anyone interested in purchasing a vehicle.

BCASTRO`

Jun 18, 2014

My experience at South Charlotte with my sales consultant, Safa Yousef, was extremely positive. I'd highly recommend him and the dealership to anyone of my friends/family. They made the car buying experience easy, quick and painless!

DM

Jun 18, 2014

Eficient, Professional, Patient and knowledgeable. Thanks Safa Yousef and Bradley Camp

DMARTIN

Jun 18, 2014

Safa Yousef, my sales rep, was excellent. I will refer him to anyone looking to buy a reliable and affordable car. He was honest and forthright with me. I was upside down with my car and I was able to get a beautiful car with a piece of mind that I would not trade for the world.

EKIM

Jun 18, 2014

This is my 2nd Hyundai and I have been very pleased. Safa was very informative but not pushy. He did an excellent job. I felt he was representing me as he helped me get the price I wanted. I visited several dealerships this weekend and he is one of the best salesmen. I will come back in 4 years for my daughter's car.

KODOM

Jun 18, 2014

We had a great experience with everyone and couldn't be more pleased with the dedication shown by our salesperson Safa and the rest of the South Charlotte Hyundai team.

LBond

Jun 18, 2014

I was very pleased with Safa Yusef's customer service. he was very informative and knowledoble about the cars and did what he could to make sure I was satisfied.

MiggeE

Jun 18, 2014

Safa yousef was very friendly and easy to deal with .

NDEVOE

Jun 18, 2014

Mark and Safa were both very helpful. They were not pushy and helped me get the vehicle I wanted.

NICKOLAS_D

Jun 18, 2014

Great. All was good. 10/10 Safa Yousef. Great. All was good. 10/10 Safa Yousef.

RLUHRS

Jun 18, 2014

Safa Yousef was our sales consultant. He was very professional, knowledgable and warm. Thank you very much!

sflores

Jun 18, 2014

Safa was very knowledgeable and personable. He provided excellent, efficient service.

TJONES

Jun 18, 2014

Safa was the most patient salesman I have ever had the pleasure to work with. He actually took the time to figure out what I needed even when I had no clue! I could not have asked for better service. Taking the time to educate me on all vehicles in which I showed interest so I could make an informed decision. World class service!!

Vsawyer

Jun 18, 2014

Safa Yousef was a pleasure to work with! Thank you for a great experience. I would definitely recommend him to my friends in the future

CFULBRIGHT

Jun 16, 2014

The customer service here is amazing! Safa is very professional and knowledgeable. He was very easy to talk to and never pushy. I feel like he went above and beyond to make this purchase happen for me. I've really enjoyed doing business with him.

JBENNETT

Jun 16, 2014

My salesperson Safa Yousef was amazing. I was nervous about the whole process of buying a car and he was so helpful and caring. I will recommend him to everyone I know.

MtnBiker14

Jun 16, 2014

Longer post, but please read The reason I titled this Great People, Questionable Service is because I recently bought a used car from them and the people there and the buying process was great. The whole process was really long but other than that no complaints. They worked with me on a few things I wanted done before I bought the car and were very accommodating. Questionable Service - I wanted tires put on the car. It was a used car and it had bald tires on it and I was not going to buy a used (New to me) car with bald tires for me to then go the next day and spend 900.00 on tires. So the Manager came out and worked with me on that and I told him that I would most likely be in to buy the car the next day. The next day, I called them about 3:00 and told them I was going to come and buy the car. They were very nice and said they would have it washed/serviced and the tires changed before I got there. When I got there I looked at the car which was being detailed at the time and I also gave the ""New"" Tires a look over. They were a little worn but had 50-60% left in them, so I was happy. On the drive home the tire pressure light came on, the next day I took it to Discount Tire Co. they do free air checks and other small free services. They informed me that my tires were 7 years old. Of course I was said WHAT... and sure enough they were that old. When I looked really close they were in fact in the beginning stages of dry rotting/cracking. I do lots of relatively heavy boat hauling with family and friends, so I was not happy that they put 7 year old, almost dry rotting tires on my car. So, I called Performance Ford that day and they again were very accommodating and said "Sir bring it back and we will make it right" My mother brought it back since I had to work the next day and waited 2 hours for them to drive my car to a Tire Depot up the street to change the tires. The tires were about the same tread but only a couple years old. So again, I could live with it. At this point I or someone in my immediate family had been in their dealership for about 8-9 hours over the course of 3 days. I come out of work today and I have a flat tire. So again I called them and they said "Sir we are tired of dealing with this situation bring it back and we will put brand new tires on it." Which is great, but that should have happened the first time. So I will now have gone back to the dealership 4 times for essentially the same issue. They should have put new tires on it in the first place, especially since that was "Worked" into the deal. Overall I had a decent experience, but would have to say I would not immediately recommend this dealership due to the time I have spent dealing with the after affects of bad service. Sorry for the long post but I had to get it out. Again, great people, but questionable service.

Crawford

Jun 14, 2014

Anthony Peake made the entire process painless. He explained everything. Was low key and I felt like I had the best offer first. The entire experince was positive

Gary

Jun 14, 2014

Anthony Peake Wonderful Experince. You have sold a new Hyundai first time buyer.

Barrett

Jun 12, 2014

Thank you Anthony Peake so much for everything and looking out for me to lower my intrest and get into a new car with 0 miles. It was a pleasure to work with you and I will be sure to send all my friends and family to you as well.

Batista

Jun 12, 2014

Anthony was grat my husband has purchased 2 cars and this the 3rd one. We really enjoyed his laid back amd honest attitude. He made the most enjoyable & buying a car more salesman should be like him.

Cameron

Jun 12, 2014

Anthony Peake assisted me with the purchase of my Sonata. He was awesome and made me fell very comfortable. Best purchase experince so far and I've owned 4 vehicles!

David

Jun 12, 2014

I had a awesome experience the salesman Anthony Peake was very helpful and very polite. He also knew his information very well I enjoyed my experience

Don

Jun 12, 2014

Mr Peake did a great job very informative. Easy to do business with.

Gabriel

Jun 12, 2014

I want to thank Anthony Peake for getting me my new Hyundai Elantra. I love my new car very much

Grissiom

Jun 12, 2014

The experince I had at Hyundai with Anthony Peake was great!! He has been there with me for 3 years. Always calls, send cards making sure Im ok. Best service I ever experinced. Thank you so much for you help.

Ian

Jun 12, 2014

Anthony was pleasant to work with us on hte purchase on a cerfified Hyundai Elantra

Jessica

Jun 12, 2014

Anthony Peake is great to communicate with both on the phone and in person. He explained everything very well and made me feel open tp asking any questions! Thanks to him I had another great experince with this company!

Marko

Jun 12, 2014

Anthony Peake is and has been a very reliable. depenable and honest sale person with us. We will definatley keep working with him in future purchases

Michael

Jun 12, 2014

Anthony Peake did an excellent job in helping me purchase a new Hyundai Elantra was very helpful

Miller

Jun 12, 2014

I worked with Anthony Peake to lease a new Sonata. A truly enjoyable experince. He asked the right questions on my needs and wants for a vehicle and found just the right vehicle. Excellent service & professionalism.

Sharpe

Jun 12, 2014

Anthony Peake did a great job. I really did not think I could even get done with my credit but he got me done. Anthony has a customer for life.

Shuback

Jun 12, 2014

Anthony was efficent and professional during the entire process. He followed up and did everything he said he would do.

Darrell Massenburg

Jun 10, 2014

We had a very enjoyable experience-better than I had anticipated. Sandy was very informative,understanding and patient. She made this car buying experience very painless and actually enjoyable.

Sherry Bell

Jun 6, 2014

Outstanding customer service-Sandy Karges was a person of integrity, trustworthy, dependable,etc... She responded to phone calls, answered numerous questions and most knowledgeable about all business aspects. I never felt intimitadated, rushed or pressured. Sandy worked with me on several occassions to get me into a car that fit my driving habits and most importantly my budget and extra features and high tech fun stuff!!!!

Jack

May 17, 2014

This was my first experience at a Dealership, and I want to thank everyone their that helped me with new vehicle. I was very prepared when I walked, did my homework on the car, and went in with a plan. Everything fell into place, and I am very pleased with whole process. Greg was amazing, and I would recommend him to anyone. Thank you again, and you absolutely have my business again.

Carl Terrell

May 12, 2014

Very nice people who worked hard to find the right vehicle and deal for you. Special thanks to Sandy "Skittles" Karges and Aki Henderson!!!

Jim Hobbs

May 12, 2014

Working with Sandy,Anthony and Luke they are super!! Would definetly come back and tell friends.

Kelly Hayes

May 12, 2014

Sandy Karges was a pleasure to work with, very professional and honest. Will definitely come back.

Ladreina Perry

May 12, 2014

Ms. Sandy - was great!!! She was very honest with me during the process and didn't make me feel pressured. She was able to keep me within my budget with a great new car!!!! Thanks Sandy!!!

CynthiaFromAtl

Apr 29, 2014

I am a professional female in her late 30's that walked in already knowing that I was interested in a Lincoln MKZ Hybrid. In essence I was fairly low hanging fruit for any salesman. Even knowing that, the salesman still interacted with me as though I was a man interested in a pick up truck - not a professional wanting a luxury sedan. We were never on the same page as far as discussing features. He clearly didn't know his product and on a few occasions gave misinformation about the vehicle. The sales process took over 5 hrs, across 2 nights. I had to sign paperwork multiple times because the appropriate contracts weren't available and then there were printer issues. Even worse, details agreed upon at the negotiating table (such as 15K miles/yr instead of 12k) were not carried through to the 'signing' table. When I attempted to hold my ground they tried to coerce me into signing the papers anyway by stating "don't worry about the miles, we'll get you out of your lease before your 3 yrs are up anyway". My salesman informed me that I would be receiving a survey regarding my car buying experience and if I rated any question less that Exceptional that would come out of his paycheck! Nothing like making your customer feel uncomfortable. Not to mention the fact that he never expressed any concern for wanting to know why I might rate a questions less than Exceptional... Sales/Finance Managers didn't follow through on commitments made to the customer. In fact, it was like an act of Congress to even get someone to return my phone call, never mind call me when they said they would. I have never experienced such buyer's remorse. I would give anything to get my dented, 6 yr old, Toyota with nearly 100k miles back.

Cynthia11

Apr 29, 2014

I am a professional female in her late 30's that walked in already knowing that I was interested in a Lincoln MKZ Hybrid. In essence I was fairly low hanging fruit for any salesman. Even knowing that, the salesman still interacted with me as though I was a man interested in a pick up truck - not a professional wanting a luxury sedan. We were never on the same page as far as discussing features. He clearly didn't know his product and on a few occasions gave misinformation about the vehicle. The sales process took over 5 hrs, across 2 nights. I had to sign paperwork multiple times because the appropriate contracts weren't available and then there were printer issues. Even worse, details agreed upon at the negotiating table (such as 15K miles/yr instead of 12k) were not carried through to the 'signing' table. When I attempted to hold my ground they tried to coerce me into signing the papers anyway by stating "don't worry about the miles, we'll get you out of your lease before your 3 yrs are up anyway".My salesman informed me that I would be receiving a survey regarding my car buying experience and if I rated any question less that Exceptional that would come out of his paycheck! Nothing like making your customer feel uncomfortable. Not to mention the fact that he never expressed any concern for wanting to know why I might rate a questions less than Exceptional...Sales/Finance Managers didn't follow through on commitments made to the customer. In fact, it was like an act of Congress to even get someone to return my phone call, never mind call me when they said they would. I have never experienced such buyer's remorse. I would give anything to get my dented, 6 yr old, Toyota with nearly 100k miles back.

kristi4013

Apr 29, 2014

I spent an entire Saturday purchasing a vehicle. Little did I know that this would not be the end of my transactions. The purchase too another 45 days to complete. I will start from the beginning. My husband was looking for a specific truck. This dealership received a truck they wanted us to look at. The dealership called us on a Friday asking us to come in on Saturday. We made an appointment with that person for 10am the next day. A half hour later another salesperson called us and asked if we were planning on coming in the next day and verified the appointment time. We were at the dealership at the correct appointment time. The original person who made the appointment was not in the dealership that day. They sent us to another salesman. This salesman took us all over the lot to try to find the truck that we were supposed to see that he had no idea where it was. The dealership is very large and we walked all over it. When we finally located the truck, it was up on a lift getting a repair to one of the arms under the truck. We were asked to return after lunch time to see the truck when it was on the ground. We returned around 12:30 and saw the truck. It was not cleaned yet, it had been traded into the dealership. We test drove the truck. We were not fully convinced we wanted the truck. The salesman suggested we test drive a few other trucks while they cleaned up this truck. We did that. The washing of the truck was taking a while. We decided to talk in the mean time about the value of the truck we were trading in. This took on another life of its own. About 3 different people came to look at the truck and get the info they needed to get a trade in value. We were in our truck in the heat the entire time this was gong on, with two young children too. Back and forth getting the trade in amounts took over an hour. During this time they ran our credit and told us a percentage that the new truck would be financed at. Finally the truck being washed came back around to us. We test drove the truck again. We decided to purchase the truck. The truck being traded was in my name and the new truck being purchased would be in my husband's name, so we both had to be in the financing office. We sat in the lobby of the showroom waiting on the salesman to get the papers together for us to sign to send to the finance office. We were given an amount that our payments would be based on the finance rate earlier. The salesman took about 30 minutes with us to go over the paperwork. We then sat another 30 minutes waiting on the finance person. When we were finally directed to the finance person, they began their paperwork. He told us there was no way we were getting the percentage rate we were told and that our payments would be more than we were told. We told him we needed to stay under what we planned to spend and that we would not have agreed to purchase the vehicle otherwise. He huffed at us and left the room to go talk to the person who quoted the rate. He came back in about 15 minutes later and said that they would be able to get the rate, but the monthly payment would be a bit more still than we were told. It wasn't quite as much as he had originally thought but just a bit, so we agreed and continued the paperwork. We were finally through with the purchase (so I thought). We had been at the dealership since 10am and left just before 7pm. The next hurdle was waiting on the tag that they were to obtain for us. They sent me away with my old tag since it was in my name and applied for a new tag in my husband's name. The paper tag put on the truck expired in a month. I turned in my tag. 3 weeks later we received a letter from the dealership stating that we have not turned in our new truck's personal property tax paid receipt from SC to them so they could process the new tag. Since the dealership was in NC they are required to have that on hand. Included with the letter was a page that we signed stating that we knew they were getting the tag. The small section on the bottom of the page where it stated we needed to get the receipt from the tax office had a spot to be initialed, but it was blank. We were not told we needed to do this, nor did we sign stating we knew we needed to do this. We called the dealership, but no one returned our calls about this. My husband went to the dealership. He was told that he needed to provide this receipt the following day in order to get the tag processed in time. I went to get the property taxes paid. I sent the a copy of the receipt with my husband. Another week went by, and we received another letter stating we did not turn in the receipt again. My husband called and called and no one returned the calls again. He went to the dealership and finally found a manager. They explained that the dealership had been purchased prior to us buying the truck and that they knew they had a lot of kinks to work out. The manager made a copy of the receipt again. The next day my husband returned to the dealership to get the tag. This was trip number 5 to the dealership in total. Thinking this is over...not yet! The final blow was receiving a call from the finance company for the traded in truck stating that the payment was past due. Past due? I traded the truck 45 days ago! That's right! No payoff has been received they said. My husband was told when he picked up the tag that the payoff was sent already. Nope! Lie!! I called and spoke to a sales manager and he said he would call me back in minutes with some information. An hour later he called. He said he was sorry, but the payment had not been sent and that he was overnighting the payment this day. I wait to see if the follows though. Oh almost forgot, the truck we purchased had work done to it, remember it was in the air getting an arm replaced. Well the mechanics didn't tighten the bolts. During the first week we had the truck we noticed the steering wheel was not centered when the wheels were facing forward. My husband found the bolts very loose and tightened them before my steering column fell off!So good luck to any buyers dealing with this dealership! Hopefully they will work out all their kinks!!

clintserafi

Apr 21, 2014

I knew exactly what I wanted in my next car and Performance had one with low mileage at a competitive price. The process would have taken less time had I been approved for my financing prior to buying. Also, the Certified Pre-owned warranty cannot be beat!

Katie Courson

Apr 4, 2014

After a month of looking at cars and having a lot of hits and misses, Dennis listened to our requests and was able to seal the deal.

Michael Chambers

Apr 4, 2014

Paul was very pleasant to do business with. Very knowledgeable an an easy buying experience.

Tammye Riddick

Apr 4, 2014

Excellent service and wonderful people. Very nice car buying experience.

Jennifer Calderon

Apr 3, 2014

My experience was great. I am overall satisfied with today's visit. There is no comparing to Ford.

Lillie Miller

Apr 3, 2014

Vito was very helpful and made sure I was well taken care of. I enjoyed working with him. I will tell all of my friends and family about him. Your showroom is beautiful but very cold.

Stacy Robyck

Apr 3, 2014

It was great. Waylon was very helpful on helping me find a car that had everything I wanted at a price I was comfortable with.

Kimberly Mcilwain

Mar 31, 2014

Jeff Hayden and Vince Jefferson are great! Great prices and the service from everyone was exceptional.

Ryan Tobias

Mar 31, 2014

Very pleasant, good prices, met expectations. Very satisfied.

Travis Yarborough

Mar 31, 2014

Very friendly staff and service, both on the phone and in person. Very nice layout and selection,.

Ashley Poe

Mar 28, 2014

Matt White was very helpful and attetive. Aki was also very nice and helpful

BARBARA ADAMS

Mar 28, 2014

We have been very impressed by the professionalism of and courtesy of all we have met at Performance Ford especially Vince Jefferson ad Paul Smith. We think your showroom is very impressive. Most of all, as retired military, we are happy to support and recommend Performance, especially to own a Ford/Lincoln product-USA manufactured!

Karen McMillan

Mar 28, 2014

Michael was a great salesperson, very helpful and professional. Will recommend him to anyone I know. Love the atmosphere, very welcoming, professional and heart warming. Keep up the great work..

Michael Bliley

Mar 28, 2014

Very professional. Everyone very nice and professional.

Roger Hunter

Mar 28, 2014

This is my third automobile bought from this dealer. They have always handled me professionally and with great service.

Scott Bovit

Mar 28, 2014

Service was exceptional and everyone very helpful. Completely satisfied

Christopher Wolfe

Mar 27, 2014

Vito is awesome. 10/10 This was our est car buying experience ever...and we've done it a lot

John Larem

Mar 27, 2014

Smooth sailing! Our experience was great. Very pleased and happy

Fred Vulgamore

Mar 25, 2014

Jamie Hull is awesome! He is very knowledgeable about the products and is very helpful. he answered all of my questions and was available during the entire process.

Lisa Garcia

Mar 25, 2014

I had excellent service and I would come back again for another car.

Todd Steinhardt

Mar 25, 2014

I had excellent service. Everyone at Performance Ford was very helpful and friendly.

Elaine Youmans

Mar 20, 2014

My experience with Performance Ford was excellent. They helped me get the car that I wanted with the accessories that I wanted.

Jennifer Harris

Mar 20, 2014

I was treated well Most business was completed over the telephone and went smoothly..

Lauren Huckabee

Mar 20, 2014

Vito was a great salesman. He helped me get the car that I wanted and was very professional.

Deirdre Oliver

Mar 11, 2014

Anthony Peake was great! He is the best salesman I have seen in my life.

Farheen Asghar

Mar 11, 2014

Sales staff was great. The best salesman I have ever seen in my life. Great experience

Roy Cook

Mar 11, 2014

Blake was great. The best salesman ever. Great service.

Doris Leake

Mar 8, 2014

Excellent customer service, all very friendly. They are giving us a fresh start. We really appreciate this.

Mark Bouchard

Mar 8, 2014

Marvelous Mel Moye makes car buying manageable and meaningful! No kidding, Mel will work to the end of the day t get you approved

Vickie Davis

Mar 8, 2014

Wonderful experience buying my car. Everyone very friendly and knowledgeable.

Deandra Alfero

Mar 5, 2014

Safa made my transition to new lease enjoyable and my experience was excellent. FIVE STARS.

Eric Hailey

Mar 5, 2014

Outstanding customer service from sales associate Safa. He went over and beyond to make sure that I was taken care of.

John Byrnes

Mar 5, 2014

My experience was very good. Very professional, friendly abd helpful. Anthony Peake was extremely helpful in getting us what we wanted.

Angie

Mar 2, 2014

My experience with Antonio was wonderful........ He got the job done!

David

Mar 2, 2014

I worked with the GM and our sales person was Sandy, and they both were great. They did not push me into anything even though I work for the company, they handled very fast and answered all the questionsmy husband and I had. :)

Jermaine Foote

Mar 2, 2014

Chip was quick, honest and extremely helpful. He worked with me on the down payment and made sure I left with my car today.

William

Mar 2, 2014

Safa was very pleasant to work with. He took plenty of time to answer all of our questions and applied no pressure to make a sale. We would certainly recommend him to others.

Antonia Mitchell

Mar 1, 2014

Great doing business with many well informed people. Wonderful Experience.

James Dooley

Mar 1, 2014

Antonio was pleasant and helpful, good sense of humor and clear communicator.

William Mikeal

Mar 1, 2014

Anthony and Brad were extremely helpful with the whole process. Thank you very much!

Crystal Blount

Feb 27, 2014

Proud owner, Awesome! Great doing business with you, Always knowledgeable. Excellent customer care. Thank you for the smooth experience.

Debbie

Feb 27, 2014

Safa helped with my buyer/sellers contract. He is knowledgeable, very business minded. Answered all my questions. It has been a very great experience working with him. Sandy has been very easy to work with, processed my paperwork in a timely manner. Also explained each step very clearly. Pleasure to work with her also.

Dennis Johnson

Feb 27, 2014

William and Chip are two of the best sales people my wife and I have had the privilege to purchase cars from. God bless you both.

Jennifer

Feb 27, 2014

Fast,excellent service! Thanks Antonio for making my experience so great!

Kenneth Davis

Feb 27, 2014

Charles G and Safa were helpful and courteous. I would recommend them to family and friend to purchase a new or used car.

Kevin

Feb 27, 2014

The process of trading in my current car for a new model was an easy process. Everyone I deal with at Hyundai and Ford are so very helpful.

Kristofer Johnson

Feb 27, 2014

Mel took great care of my needs. Excited and happy with my purchase.

Thomas White

Feb 27, 2014

Great experience, wonderful customer service. A pleasure doing business with your company

Maibis

Feb 26, 2014

We are repeat customers. We love the car buying experience here and the wonderful staff. They are simply awesome! Thanks Chip

Mia

Feb 26, 2014

Chip wa a wonderful salesman. I truly believe he made this experience smooth and very easy. He provides a warm and friendly way of getting the sale. Once again I truly want to say thanks for everything Chip.

Ohenrico Blake

Feb 26, 2014

Great experience very accommodating. No pressure to buy. Thanks Anthony Peake

Chris C.

Feb 25, 2014

I just came by to look... Well I left with a brand new 2014 F-150. Steve Green showed me all the buttons and gadgets, and i had to get rid of my old explorer. The process was easy and painless. I wold go back to these fellas anytime. Thanks for my new F-150!!!

Emily Edwards

Feb 25, 2014

Sandy Karges was a wonderful sales representative. Very friendly and wonderful!.

John

Feb 25, 2014

Experience was pleasant/quick and percise! Great dealing with this Dealership in Charlotte. Mel was professional, and got me the deal I needed.

Marye

Feb 25, 2014

Anthony did a great job in explaining the features of the car.

Matt

Feb 25, 2014

Quick Service, with excellent pricing! Fast and friendly, too.

Michael Aglinsky

Feb 25, 2014

Chip was very accommodating and professional. I would gladly purchase another car from him.

Robert

Feb 25, 2014

William was great! No pressure. Smooth. He knows his stuff! Would definely recommend him!

Jennifer

Feb 24, 2014

Fast excellent service!! Thanks Antonio!! I love my new 2014 vehicle.

Ricky

Feb 15, 2014

The sales person Mel was very polite and caring. The friendly atmosphere made me feel very important and I was pleased with the options on the scale of 1-10. The rate of being a ten gets my vote, 100%

carlife NC

Feb 11, 2014

everyone there was so nice,helpful and friendly!!! the easiest car buying experience thus far

ABBA

Feb 8, 2014

The selection at Performance Ford is amazing, loved being greeted with a smile and the buying process was super easy, they were even kid friendly while I was buying my NEW FORD EXPLORE (love it )

Car girl

Feb 8, 2014

I purchased a used car from this dealership and was very surprised by the customer care. Johnny Utah was very through and actually made sure I understood the whole process!!! Ask for Johnny when you Come here... Not only a cool name but also a great guy

denverdoll

Feb 8, 2014

Was referred to this dealership by a good friend and was very happy with my experience.The staff was professional and courteous. It was a great car buying experience and I would definitely recommend others to check them out!

mommyto3

Feb 8, 2014

Came in to trade in my old car for a kid friendly SUV. We are expecting our third baby this summer and needed a third row. I worked with Roberto and I felt he really customized the car buying experience for me. I gave him a list of options I wanted in my new mommy mobile and he showed me a variety of vehicles that would make me happy. He was extremely knowledgeable about the vehicles and seemed to really care that he put me in a vehicle that was a good fit for me and my family. I purchased a Ford Explorer and could not be happier about my decision!

SC2NC

Feb 8, 2014

Great service! Vince was great and professional. Thank you for accommodating me and making my experience pleasurable.

TaraLynn

Feb 8, 2014

Salesmen were very friendly and knowledgable. We were very happy with our experience and look forward to returning when we are ready to purchase.

Yankees98

Feb 8, 2014

My husband and I were shopping for a used truck to surprise our son for his birthday. It was a pleasure working with dealership during the buying process. Everything went smooth and we are happy with our purchase.

Stephanie

Feb 7, 2014

Mario did a great job and went above and beyond!! My car was beyond repair and he was honest with me about it. He took me to the sales manager and I love my new Fusion!!! Performance Ford Rocks!!!

Brian3486

Feb 6, 2014

I was satisfied with my salesman and finance staff at Performance Ford they had a down to earth attitude/professional which was refreshing. I would recommend my wife, buy her next vehicle there. "Posted as a service per authority of the business, review written by customer."

Disappointed

Feb 3, 2014

I tried to let this dealership make it up to me but they ended up with 3 strikes. First I went in to check out a car, was told it was available - even test drove it. Then when I said I was interested, they told me it was already sold. Oops sorry. They showed me something similar, but a little higher in price. I said I would think about it over the weekend, when I said I was interested, the price went up by $1,500! and they had some "recon" work to do to it - that took 2 weeks! I was told they would not budge on the higher price because of the recon work - even though the lower price was still being advertised on the internet... and as soon as the recon work was finished the price would be adjusted online. Then I received notification on the day that I was to (finally) take it for a test drive that the internet price was lowered - so now they are trying to charge me $2,000 more than their own advertised price! I can't do business with people that are deceptive. I probably gave them too many opportunities to correct the situation as it was - but they kept making it worse.

MICHAEL WADE

Jan 23, 2014

Although the dealership had just changed management, the service was still excellent! The only thing they didn't do that I was expecting was a car wash. Previously when I took my cars in to be serviced they would run them through the car wash after the service was completed. I very much liked this and thought it was the perfect finishing touch to getting a vehicle service at the dealership.

camilanavarro93

Jan 2, 2014

First of all I must say that I LOVED LOVED LOVED the Customer Service received. Roberto is the nicest, sweetest sales person you can meet. He did a great job getting my husband, and I a deal, which I appreciate so very much. Roberto worked very hard on getting the deal! I don't think anyone else could of done it like he did. Overall I really enjoyed the five hours I spent there thanks to him and the rest of the staff that worked on my car. We will definitely be returning to Performance Ford. I recommend this dealer to anyone that might be looing for Ford in Charlotte, because these guys really are the best! Thank you guys, so very much, specially Roberto! Great job!!!!!!!!!!!!!!

jslone01

Dec 23, 2013

Great service throughout the entire deal Cortney Rock was also great to deal with will buy from again without a doubt. Service department was great to deal with also