Used Cars for Sale at Performance Lexus in Cincinnati, OH

MikeWV

Oct 28, 2016

Overall good experience buying a vehicle from them. Will recommend others to purchase from Performance Lexus.

rcorbett24

Oct 17, 2016

I met with Jeff Smith, on a whim, with an interest in buying a Lexus for the first time. Jeff was extremely helpful and had a deep knowledge of the vehicles I had interest in. After a couple of test drives and some indecision on my part, Jeff went above and beyond with making sure I was comfortable. It was nice to work with a salesman that made it feel like it was a consultation rather than a "Pressured" sale. I had a fantastic experience working with both Jeff and Jason Morgan.

kellymm68

Oct 16, 2016

Geoff was phenomenal! He listened to what I was looking for and found a car that fit me perfectly. The process was so easy. They gave me a great deal on both my trade in and my "new" previously owned car. My BMW is a dream to drive. I couldn't be more satisfied.

Vernon & Linda "P" Norris

Oct 5, 2016

This was our best experience ever in buying a new car. Everyone at this dealership treated us like they were a member of our family. Words cannot express how well we were taken care of by everyone, including Ralph, Jeffrey, Jason and others. Folks, it just doesn't get any better than this. It was a "magic carpet ride" from start to finish. Whenever you go to Performance Lexus, it feels like going home to your family. Please stop in and see Ralph Sells, Mgr and Jeffrey Bopst salesman, for a once in a lifetime experience, that you will never , ever forget! My wife now feels like a "PRINCESS" while driving this spectacular car. She cried when they showed it to her when it was prepped and ready with a big red bow over the top of it. It was breathtaking to say the least! Good feelings start a chain of events that create good circumstances and we sure feel good about everyone at Performance Lexus!!!

Ash

Oct 3, 2016

Knowledgeable, helpful and very courteous staff. Great buying experience .

dbess

Sep 29, 2016

I recently visited Perfomance Lexus and worked with Jeff Smith. Jeff was very knowledgeable and bent over backwards to help with my purchase. He took time to understand what I liked and found me the perfect vehicle in my price range. If you are thinking of purchasing a new vehicle I highly recommend visiting Jeff and being treated like an A+ customer by a professional and knowledgeable salesman! I simply love my 2014 certified Lexus!!!

Damon Bess

Sep 25, 2016

I had a great experience working with Jeff Smith. He made the purchase of my 2014 Es stress free and was very helpful and efficient in making the deal happen. I would like to give Jason Morgan a kudos as well. Your employees are professional, knowledgeable and helpful.

M&MIndiana

Sep 22, 2016

The sales experience with Robb Kelly was excellent. The entire sales team worked with us to make us have a good experience. Tony Baxter also gets a call-out for good customer service. We got the car we wanted, and they encouraged us to do comparison pricing on the internet. They wanted to be sure that we bought the car we wanted. The service by Ron Riek was also excellent, and he met us and did the service we requested the same day. Remember to ask for a loaner car if you need one. I would highly recommend Performance Lexus as a dealer to do business with.

carguy,richard123

Sep 4, 2016

I enjoyed buying a car at Performance Lexus! My experience was great! I have owned a Toyota Sequoia, 2013 Lexus RX350, and 2016 Lexus RX350.

A Mahesh

Aug 28, 2016

My family was in the market for hybrid crossover since 2014. I originally contacted Doug Greenup at Performance Lexus after working with him many years ago. Fast forward to 2016 and we became really interested in the 2016 Lexus RX 450h. I worked with several other dealerships and found the best experience at Performance Lexus of Cincinnati. Not only was Doug Greenup extremely helpful throughout the ordering processes, he made sure everything was done my way, not the usual way. I ordered a custom ordered RX hybrid and got a great price as well. I was given useful updates by e-mail and he responded to all my requests in an acceptable amount of time. I even asked that the car not be washed or waxed and he made sure no one but me touched the car. Once at the dealership, it was nice chatting with everyone that helped us. Shout out to Ralph Sells, Jonathan Gutman, and Jason Morgan! The buying experience was so good; Im looking forward the servicing my car there as well.

RebaFan

Aug 28, 2016

From start to finish the entire process was way to easy. The GM (Dan) handled my transaction fromTrade value to pricing within a matter of days. I was in no rush and at no time felt pressured into buying in order to gain a last minute deal nearing the end of the month. This was my fourth purchase from Dan and his team and of course won't be the last. If you want a group that will listen, explain and deliver be sure and ask for Dan or Doug Greenup when visiting. It's almost a 100 mile commute one way for me to purchase so that says something considering I pass several other Lexus dealers on the way.Thanks again for a job well done!

Kanerberry

Aug 24, 2016

Tony Baxter have us one of the best car buying experiences we've ever had (and we've owned over 10 vehicles). He listened to our desires and needs and delivered a car that met them all.

Joe Maloni

Aug 21, 2016

After speaking by telephone to Maria, we traveled out of state to Performance Lexus and purchased a used automobile. Maria could have shown the car to others but honored the fact we were on our way. It was a first class experience.

loveourcarmary

Aug 21, 2016

Jeff Smith our Sales Consultant was outstanding. He explained all the choices we had as far as finance and listened to what was important to us in our car choice.

campbell34

Aug 17, 2016

I'm a honest Christian person looking to deal with people who are not going to lie/cheat me, they were very up front AWESOME!

BJC7

Aug 11, 2016

I purchased a new Lexus RC from Performance Lexus and the experience was excellent. I had heard negative reviews of the dealership previously but there was no arrogance at all. The salesman was genuine and willing to work with me and seemed to genuinely care about what I needed and worked with me. Highly recommend.

Campguy

Jul 29, 2016

This was by far THE BEST CAR BUYING EXPERIENCE EVER! In the past, having teeth pulled was more fun! The staff were all very nice and professional. John Milazzo, our salesperson, was awesome! He took to the time to search the U.S. for the exact car we wanted. We ended up having to order one - a 3 month process. John kept us informed on this progress of our car. We are very happy with our purchase. Performance Lexus rocks!!!!

ZFreeman

Jul 23, 2016

Jeff Smith helped me find a nice reliable car within my price range. I am a college student with not too much credit but we were able to work out a great deal on my 2011 Hyundai Elantra without me needing a cosigner. He was very accommodating and friendly.

Terry hendrixson

Jul 5, 2016

Went there and looked at a used car. Worked out with salesman over phone to buy a car. Approved and paperwork was in process. Suppose to be there at 6:00 to buy car and they sold it to someone else at 3:00. NOT very happy. I understand first come first serve but our paperwork was in the process.

Michelle777

Jun 27, 2016

This was the best car buying experience I have ever had. Tony Baxter was so friendly and took the time to get to know me, talk with me and put me at ease. I love my new car, and even though I live in Dayton, I'll likely have my car serviced at this dealership.....it will be worth the drive! Thank you to the entire team for making me feel comfortable with my decision.

msarmstead

Jun 9, 2016

This business does not stand by its reputation. Tony Baxter did everything in his power to sell me a lemon. I am not their regular Lexus customer, I purchased a used Kia, that had problems within the first week and is now broken down less than 60 days of purchasing the vehicle. Therefore, I received lies, deception and fraudulent customer service. Tony said before he let his reputation become smeared by anyone they would trade or buy the vehicle back. Now they want to act as if buying the vehicle back is an issue. If I were the right complexion it wouldn't be an issue. The vehicle would be purchased in a heartbeat. I believe that wholeheartedly.

Steve Marakovits

May 29, 2016

My son and I shopped and bought a used car ~$12,000 for his college Co-op job , but were treated as were were buying a new Lexus. Best experience I have ever had at any dealership! I am very impressed by the entire staff in how they treated my son. Thank you Performance Lexus for a wonderful experience.

Hadley 1

May 28, 2016

There is no other way to rate Performance Lexus of Cincinnati, than 5 star! Best care taken of the customer! We love them! We got 2 new cars yesterday. Never a glitch, or worry about what was going on in the financial picture! They have taken care of us for years now. We wouldn't even look at any other cars!Love this dealership!H. Bretz

james15

May 24, 2016

Excellent service. Very responsive and helps in all facets of my purchase. Helps me with numerous things needed to be done that were not in his area of responsibility (i.e. changing insurance to new purchase) taking me to get title from trade in car). Great positive personality!

Tony413

May 23, 2016

My wife and I had a wonderful service and a great experience with Tony. We would highly recommend him to whom considering buying or leasing a Lexus.

Janel123

May 21, 2016

We had a wonderful experience with Tony. He was very patient and professional and went above and beyond what we expected to deliver our vehicle. I would highly recommend him

Tiffany

Apr 21, 2016

God has Tony in place at Performance Lexus to do work for the Kingdom. It was an awesome exhilarating experience to encounter Tony. Just when my husband and I thought that no one one was left to do the work of the Lord, God stepped in and said, "I have reserved seven thousand in Israel, all whose knees have not bowed to Baal, and every mouth that has not kissed him." Tony, thank you for not bowing down to Baal. I pray that you always continue to do the work of the Kingdom of God, Jesus Christ and the Holy Spirit. God Bless you brother!

Grahamclan25

Apr 17, 2016

Overall, the experience was a positive one. I would recommend contacting Tony if you are interested in leasing or buying a new or used Lexus if you live in the Cincinnati area.

Morgies5

Apr 17, 2016

We were so happy with the service that Tony provided for us!!! So easy going, no pressure and so accommodating to our hectic work schedules!! Thank you to Tony for making us all feel at ease with this somewhat stressful shopping experience! Congrats to Performance Lexus on a wonderful employee:))

jglexus16

Apr 9, 2016

I want to thank the PL team that helped me find exactly the car I had in mind! To start, the dealership is in great condition and I look forward returning for any and all car needs in the future. First off, Jeff Smith was my first contact and he led me through the entire process up to my driving away in my new car. He was knowledgeable and offered a myriad of options as we moved along the process. Jason Morgan, Ryan Frankenburg and Paul Cerrezin were part of the team that helped me through the process without pressure or curve balls. After a couple of visits to the dealership I ended up getting the exact car I wanted, which had to be transported from another State. I'm very thankful to the team and I highly recommend them to anyone considering getting a Lexus, which although I knew was a great brand, I'm super impressed with the quality! I can see myself coming back here in the future!

Randy7452

Mar 22, 2016

I placed a special order on November 30th for a NX200t f-sport. I took delivery on March 2nd and love my new Lexus. It was a first class experience through the entire process. I am a trust but verify kind of person and the sales/delivery process was extremely straight forward and honest. It was nice to have no surprises. I had a deal agreed upon for my special order and I can say with confidence that Performance Lexus will not only honor their commitments and do as they promise, they will also work to exceed their customers expectations through the entire sales/delivery process. Service after the sale was exceptional as well. Special thanks to John Huling, Dan Kommeth, and Jeff Butler for an excellent experience.

mgibson040

Mar 21, 2016

I recently leased a car from Performance Lexus and it was the best car buying experience I have ever had. The sales staff that I worked with were very friendly and knowledgeable. They wanted to understand what my goals were and worked with me to achieve them. They took what is normally a very frustrating process and made it very simple. I would recommend Performance Lexus to anyone looking to buy or lease a car.

Murali Ramakrishnan

Mar 21, 2016

We were shopping for a car for my wife and went through a number of makes and models over a period of two weeks. We very quickly converged on Lexus and Performance Lexus because of our awesome experience there - great car and a truly delightful experience which beats all other dealerships in the area. We would like to specifically call out Jason Morgan and Maria Schrudder who were excellent - very caring and pleasant and at the same time very professional! I would strongly recommend this dealership!

Mkelley

Mar 10, 2016

Tony was patient, knowledgeable, caring and understanding to my needs. He made me and my daughter feel comfortable about the decision I made to purchase the RX350. Thanks for being such an awesome person, and sharing your lunch with us! Thanks for the chocolate ...

Aculyer

Mar 5, 2016

You never expect to walk into a dealership and think that you would become friends with the finance and sales people but I did. Tony Braxterand Jason Morgan pretty much made my day. The top notch service given along with true and honest compassion was unbelievable. Best car buying experience EVER and would recommend buying new or used with this team.

Ljmartinez66

Mar 1, 2016

The service was increible starting with the emails then the meet in person i knew the car would be mine. It wasnt as easy as we thought but Tony motivated me to not be down that it was going to work. I am so happy i found him and that he help me end my 4 month long search and it was the best price out of 15 dealers i had contacted in a 150 mile radius. I will always keep this desler in mind and i think i will purchase from here only. I know they will go the extra length to get it done and will not give you the run around. Jason Morgan also helped close the deal and he was increible also with the good warranty deals and if you soeak spanish he can help you also. It was our best experience purchasing a vechicle.GO TO PREFORMANCE LEXUS!

Standbyme

Feb 29, 2016

We were very pleased with the buying experience and feel that we bought a great vehicle at a fair price. We would recommend Tony and Performance Lexus to our friends.

Ucats8790

Feb 15, 2016

Tony is wonderful! We are very thankful that he is the one that we got to work with on our purchase. He is kind, professional, personable and genuine. He made this the best purchasing experience we have ever had.

T. Kelly

Feb 5, 2016

The staff at Performance Lexus are friendly, knowledgeable, entertaining, and efficient. Not only did our sales consultant (Jeff Smith) convince us to purchase a 2014 BMW 650 xi, but he convinced my husband to upgrade his old truck to a 2013 Lexus LX 570 on the same day. Jeff is very professional and eager to help in anyway he can. He made sure before we decided on vehicles that all of our needs were met. After working with sales the finance team sealed the deal(s). I would say that this was my best car buying experience, yet!

Marion

Jan 23, 2016

Fast and efficient. They pick my car up from my place of employment and return my car fast and efficiently. I have no worries while driving a lexus as i have a great team behind me...

xxxxxx

Jan 6, 2016

I wanted a certain car, RX 350, and called the dealership. I was directed to Tony; he was honest and direct. I was also talking to other dealerships in OH and IN. He had a no nonsense attitude and we closed a deal in record time. This was the best new car experience I have ever had.

newcar

Jan 2, 2016

Nice ,friendly people. Tony did a great job. I don't like shopping for a new ??, but this was the best of the best experience to date.

LAAB 2

Dec 31, 2015

I met Tony through a follow up phone call through a lead generated by the Consumer Reports web site. I was researching satisfaction and ratings for various SUV's. As I narrowed my choices down, a link popped up showing a couple dealerships that had models with features and colors close to what I was looking for. A couple hours later, Tony called me and we spent 30 minutes discussing details on the Performance Lexus available inventory . He sent me several individual car spec sheets with additional pictures as requested while we were talking. We made an appointment for the following day. When we arrived, Tony had a car picked out for us and after looking at several available options, we test drove the one he had selected. Tony provided several financing options and answered various questions over the next day very quickly. When we decided to go ahead with the purchase, Tony had the paperwork all organized so the delivery was seamless. As other delivery and financial specialists mentioned options we had, nothing was a surprise as Tony had covered it during our conversations.I highly recommend Tony for a complete, no pressure review of Lexus vehicles for your consideration.

Mamyx5

Dec 28, 2015

This was our fourth Lexus purchase in the last five years. We workedspecifically with Tony Baxter and as always he was not only Attentive to our needs but in this case went well beyond my expectations. We purchased a 2016 and NX 200. This was going to be a Christmas surprise for my wife and Tony went out of his way in a short timeframe to make it happen for us. He went as far as delivering the car personally Christmas morning at 6 AM which made The surprise perfect. Can't thank him enough and we will be back in the future.

MikeyV

Dec 27, 2015

I have purchased a fair number of cars, trucks and vans in my lifetime. This is a 1st rate dealership from top to bottom. It was a refreshing and pleasurable buying experience. I highly recommend stopping in for a look.

Coach Judy

Dec 24, 2015

I had not purchased a car of any kind for fourteen years. I'm just one of those drive it til the wheels fall off. Wasn't sure what I wanted. I'm a pretty trendy person but came of humorously like a cave woman when it came to cars. My husband and Jeff Smith gently guided me. Jeff ask me great questions to help me shape my thoughts and narrow down what I really wanted. No pressure. I am a behavior coach for a living. He was funny and very kind. Cars have changed a lot in 14 years. LOL

barry52546

Dec 21, 2015

Tony was attentive to my auto needs and my physical needs while on the Kings' PL campus. Went for a very complete test drive. Super!

1bchum

Dec 19, 2015

This was the second Lexus we have bought from Tony Baxter. He went above and beyond to find us the exact vehicle we wanted and made the whole experience easy! Would definitely recommend buying aLexus from Tony. Appreciated the blessing too!

Lsbno

Dec 19, 2015

After searching for cars at several different places with no luck, we went into performance Lexus. We were instantly greeted by a smiling gentleman who was eager to help us find the car for us. He patiently showed us different options and took time to make the options for our budget. We were able to find a car for a price we could not pass up. Our experience was phenomenal. The whole process was extremely smooth and non stressful. Everyone we worked with was great and very friendly. I would definitely recommend paying Performance Lexus a visit when shopping for a car and be sure to ask for Jeff Smith! He was 100, I am sure you will be satisfied! :)

StevenD

Dec 2, 2015

Katie Sweeney, my Sales Consultant, and the other people I dealt with at Performance Lexus made my purchase of a new Lexus a fun and painless buying experience.

Lauren79

Nov 28, 2015

I was referred to Tony by a friend who works for Lexus after I'd had a bad experience with a different dealership. From the first moment I met him, my experience was wonderful. He had already picked out a car that he thought might meet my needs and it ended up being absolutely perfect! He listened, offered me all available options and encouraged me to go and look at other cars for comparison. Never once did he pressure me into buying a car. He was incredibly patient ahd has a wonderful sense of humor. I love my car and will always remember what a great experience i had in the process!! I'll be calling Tony when I am ready to buy a car again! Highly recommend!!

Megan0309

Nov 28, 2015

I went in knowing almost exactly which vehicle I wanted to purchase. Tony had listened to exactly what I wanted and only showed me vehicles that met my specifications. When it came time to purchase, Jason and Tony worked together to have everything organized so I was in and out in no time. The ease of this experience will have me coming back in the future.

Michael

Nov 28, 2015

I was extremely impressed with the service that we received through Jeff Smith, our salesperson, Jason Morgan, the Finance Manager and Jonathan Gutman the delivery specialist. Everyone treated us with great care.

Boeing Lover

Nov 23, 2015

I purchased a LS460 CPO earlier this year from another dealer. I chose to have some warranty work completed at Performance as it was closer to my home. I was given a loaner car. The work was not that extensive, but the CPO paperwork did not catch up to the vehicle for several days. My service adviser was Jessica. She really did a great job keeping me informed of the progress of the work. She insured everything was completed. Since then I have had the car back for the fuel campaign and Jessica took care of it with no subsequent problems. She also took care of detailing a carpeting issue I had. I just had the car back for service and Phyllis was my adviser. She also was very helpful regarding the work done. Bottom line here is the Performance team really does a nice job and it is a pleasure to come here for service. I have a technical aircraft background and I appreciate what the shop does.. The techs in the service department never seem to get any credit being behind the scenes. I want to include them here. I appreciate all the training and experience they have to deliver a trouble free vehicle after the service is performed. I cannot say enough about my Lexus experience. Thanks.

Craig CC

Nov 23, 2015

I decided to buy and new car, which usually is an arduous experience. I was just starting the process, stopped at the Jaguar dealer (and no one even talked to me)... went to Performance, and the experience was completely different. Approached once, and wasn't ready (but no pressure), then when I wanted help they were there. listened to what I wanted, and showed me the perfect car... like new, good price, bought it on the spot (not my style at all). The Sales guy (Mike), has even followed up twice to just thank me and make sure I still like the car. I love these guys,

CarlaG

Nov 22, 2015

Tony shared great knowledge of the NX200t. He spent a great deal of time with us helping us select the right one for our needs. He also spent a good deal of time reviewing all the financial options. He has a fun sense of humor which we enjoyed as well. We were totally impressed with everyone that touched our buying experience. All of the employees are very friendly and go out of their way to make it a personal and positive experience. We also loved all the amenities of the facility.

Xiao Yan

Nov 22, 2015

I have already bought my first new car from Tony and due to the happy buying experience, this time I directly went back to him and planned buying new RC 350 and thanks to Tony again, who actually made my interest about new RC 350 into a real buying experience with a reasonable price, his unique sense of humor and patient custom service. I was afraid that buying a new car could turn out to be a tough and struggling experience but Tony did make it easy, fun and smooth. I really appreciated his help and support!Xiao Yan

hmhoward

Nov 2, 2015

This was the best car buying experience we have ever had! It was easy, and no pressure or tacky salesman techniques. We loved the atmosphere and the culture at Performance Lexus. It has a "family" feel to it. We can't speak highly enough of Robb Kelly!!! He was wonderful to work with, very knowledgeable about the vehicle, and super easy to relate too.

hmhoward

Nov 2, 2015

This was the best car buying experience we have ever had! It was easy, and no pressure or tacky salesman techniques. We loved the atmosphere and the culture at Performance Lexus. It has a "family" feel to it. We can't speak highly enough of Robb Kelly!!! He was wonderful to work with, very knowledgeable about the vehicle, and super easy to relate too.

Longjas

Oct 23, 2015

I submitted an Internet lead and Tony Baxter promptly contacted me via email. We visited the dealership and was able to look at the vehicle immediately. I didn't want to drive the vehicle until we knew about the my trade so the quickly evaluated a fair price. Overall I was treated like I was buying a brand new RX even though I didn't. Very happy with the Tony and the dealership.

Mbleill

Oct 15, 2015

My wife and I had a very positive experience buying our new Lexus. Our salesman Jeff Smith was very personable and informed. Jeff found us our dream vehicle and helped us through the whole process.Jason Morgan was also very friendly and informative.

Lexus Happy

Oct 12, 2015

Tony Baxter was friendly, knowledgeable, and Professional. We would recommend friends and family to go see Tony if they are looking for a car. He gave us great advice and we felt quite comfortable with him.

ub1969

Oct 9, 2015

I can't imagine a better experience from the sales staff, sales manager and the General Manager. Thanks again, its the 4th car purchased here and always a treated incredibly. Only one word, PERFECT!

Dawn

Sep 23, 2015

I received exemplary service. When I arrived, I was greeted immediately and politely. The work was done very well. Phyllis Hackman was particularly remarkable. She was extremely attentive and focussed on providing the service I needed and answering all of my questions. I did not feel like "just another customer". She advised what would be done, what to expect and that is exactly what happened. No unpleasant surprises. Very impressive! Thank you to the Lexus service team!

V. Norman

Sep 21, 2015

This review is to specifically address outstanding customer service by Jeff Smith. Jeff was extremely professional in his manner. He was observant, and always available but not to the point of being pushy or annoying. Jeff answered all questions quickly which shows he has excellent knowldge of the products he sells. His calm and trustworthy demeanor made purchasing a new car an experience without stress. Fantastic job Jeff! We appreciate your committment to great customer service!

Anna Marie Isgro

Sep 19, 2015

I am so blessed and thankful for Amanda introducing me to Chris Patterson, my salesman! And I am also thankful for Jason Morgan in Finance! And we were so blessed to meet Carmine who talked to Mom in Italian in her native language and was from her hometown in Italy!!!! I am so grateful and I thank God and my Savior the Lord Jesus Christ for leading me to Lexus of Cincinnati again after 11 years when I bought my first Lexus. I am a loyal Lexus customer because you all are like family and just the sweetest people! And you all really care and are so different from other car dealers. And thank you for buying my other car which was practically in mint condition. Thank you so much for doing business with me. You all are getting Italian Christmas cookies... before Christmas!!!! Oh, and thank you for my very first beautiful RED 2016 Lexus ES 300 Hybrid, after owning the RX and GX over a period of 11 years.

PrettyFawn

Sep 19, 2015

I am so blessed and thankful for Amanda introducing me to Chris Patterson, my salesman! And I am also thankful for Jason Morgan in Finance! And we were so blessed to meet Carmine who talked to Mom in Italian in her native language and was from her hometown in Italy!!!! I am so grateful and I thank God and my Savior the Lord Jesus Christ for leading me to Lexus of Cincinnati again after 11 years when I bought my first Lexus. I am a loyal Lexus customer because you all are like family and just the sweetest people! And you all really care and are so different from other car dealers. And thank you for buying my other car which was practically in mint condition. Thank you so much for doing business with me. You all are getting Italian Christmas cookies... before Christmas!!!! Oh, and thank you for my very first beautiful RED Lexus ES 300 Hybrid, after owning the RX and GX over a period of 11 years.

John

Sep 17, 2015

Everything was great as always. ES 350 has 118,000 on it Love the car and love there service. Looking to buy another one and will certainly buy at Performance. Thanks John

John

Sep 17, 2015

As always another great experience at Performance.They always take great care of my ES 350. It has 118,000 miles on it RUNS GREATThanks John

Chief Engineer DB.

Sep 15, 2015

Great experience! Check the place out you will not be sorry! Make sure you go to the correct street. They are behind Costco. I've been to many dealers . This one was the best!

Car Time

Sep 13, 2015

Tony Baxter is the guy!!! If you want an experience to bring you back, you MUST see Tony Baxter. Outstanding customer service and extremely knowledgable!!! Thank You

mrsritamz

Aug 31, 2015

We smile, just remembering our recent purchase experience through Tony Baxter! Outstanding professional, well informed, respectful, honorable, and enjoyable interactions with him. Love our car!

akh

Aug 29, 2015

Great customer service. Everyone was very patient and helpful. All of our questions were answered. Everyone took the time to explain the process in detail.(especially Jeff Smith))

Browns Fan in Bengal Land

Aug 27, 2015

Just purchased a 2012 L/Certified Lexus ES 350. The car looks brand new. Worked with Mike Witte who was personable, professional and made my buying experience a pleasure. As this was an unexpected purchase, I had a tight budget. Mike worked with me and I walked out of Performance Lexus with the car of my dreams and my budget in tact. If you are in the market for a new or L/Certified Lexus, I highly recommend Performance Lexus and Mike Witte.

Browns Fan in Bengal Land

Aug 26, 2015

Just purchased a 2012 L/Certified Lexus ES 350. The car looks brand new. Worked with Mike Witte who was personable, professional and made my buying experience a pleasure. As this was an unexpected purchase, I had a tight budget. Mike worked with me and I walked out of Performance Lexus with the car of my dreams and my budget in tact. If you are in the market for a new or L/Certified Lexus, I highly recommend Performance Lexus and Mike Witte.

Willstem7123

Aug 26, 2015

Tony was very helpful and professional. He was very knowledgeable about the Rx 350 we purchased. Would highly recommend him and Performance Lexus for any new or used car purchase.

budge123

Aug 25, 2015

I HAVE BOUGHT TREE CAR OVER THE YEARS AND THIS WAS A GREAT EXPERIENCE WORKING WITH TONY BAXTER AND JASON I BOUGHT A 2015 RX350 AND I LOVE IT.

cjimmurray

Aug 25, 2015

My experience that performance Lexus with Tony Baxter could not of been better. I went to the dealership to talk about my currently switch expires in mid-September and the bottom line is I ended up with a new car by the end of the day. Everyone who I dealt with at performance was professional and courteous. I would recommend this dealership to anyone.

Eric S

Aug 13, 2015

It was a quick and easy first service appointment at Performance Lexus. They got me in a loaner vehicle quickly and got me checked out and on the road in even less time when picking up my car.

bmachhadieh

Aug 5, 2015

Everyone at Performance Lexus was very friendly. I loved working with Jeff Smith. He was absolutely phenomenal, very knowledgeable and friendly. From the beginning of showing me and my wife different cars to setting up different test drives. Everything went very smooth. I would most definitely go back there for my next car....soon

Joe

Aug 2, 2015

I recently purchased an SUV with 66,000 miles, 10yrs old, at about $700 below market value. Within 700 miles, a squealing was coming from under the hood upon start up. I figured the belt needed replaced. I knew I had "no warranty," however I thought I would give them a call anyway and see if they would fix it for me free of charge. I set up an appointment for them to look at it under the impression I would likely be responsible for either parts or labor. Not great, but better than anywhere else right? I could not make it, due to work, so my wife and children took the SUV up. My wife texted me and said that they were going to replace the serpentine belt free of charge. I was so glad that this dealership did the right thing by us. It is not often that one goes out and buys a car and the dealership does the right thing for the customer just because it is the right thing. Thank you Performance Lexus for being honorable.

Dbess1221

Jul 23, 2015

Sales consultant was very friendly, extremely knowledgeable and did not pressure us. Tony went out of his way to help us through our decision process!

Stan

Jul 21, 2015

I was treated very well and the work was performed with no delays. It doesn't get any better than this. Always great service at Performance Lexus. Thank you!

mcollins

Jul 20, 2015

He did a wonderful job with the deal and was very pleasant with the entire process. He was very prompt with all requests and an overall easy process. Great customer service

RS

Jul 20, 2015

Tony was professional.....very responsive.....attentive......pleasant. The purchase of the car was straight-forward and basically conducted online..... The entire purchase process (selection, placing the order for the car to be built with the options that we wanted and the pricing) was seamless. It was a great experience to work with Tony and Performance Lexus.

Valerie

Jul 18, 2015

Had a great experience when searching for a vehicle to purchase, my sales person was John who was knowledgably and explained every step of the process which made the situation great.

TJ300

Jul 16, 2015

Service is always superb. Ron Riek always provides great customer service and is always pleasant to work with. Service is usually timely. I appreciate it when the service consultants provide updates about your vehicle when you are sitting in the waiting area.

noscreenname

Jul 15, 2015

Tony and the rest of the Performance Lexus staff were excellent. They were patient with all my questions and I never once felt rushed or pressured. Tony is a very polite, straight forward salesman. The Performance Lexus facility is amazing. My family and I were very impressed. We will shop there again, and would most definitely recommend them to others.

Lisa Sersion

Jul 13, 2015

Recently purchased a NX200 and we are loving it! Performance Lexus IS a wonderful place to buy an upscale vehicle. Doug Greenup was our salesman and we definetly be going back to him whenever we need another vehicle. Doug made sure we got got everything we asked for. He listened to us and that was very important. He went over and beyond to find our new vehicle with the interior we wanted. He was very polite, caring and professional. Not to mention my husband even wanted a big red bow on the vehicle when we picked to up to fulfill a dream of mine! DOUG made sure the big red bow was on top the car and that just put the icing on the cake! Thank you Foug for OUTSTANDING service! Anyone who needs a new/used Lexus ask for Doug Greenup. You will not be sorry! I tried to give an excellent on all of the above but the system wouldn't allow me too. It would click the other ones on good. PLEASE KNOW IT WAS EXCELLANT ALL THE WAY!!!! Couldn't have been any better!!!

Tom S

Jul 12, 2015

We continue to value Doug Greenup for his professional salesmanship, attention to our driving needs and friendship. Dealing with Doug and Performance Lexus has been a pleasure and we continue to feel valued as customers. Doug has been there for several Lexus purchases. I highly suggest you contact and work with Doug.

JLB

Jul 11, 2015

I have bought and sold many cars over the years and these folks have got it right. This was the easiest transaction I have ever had. They gave me what I needed on my trade and leases me a great car at a fair price. I told them I didn't have a lot of time to come in and sign the paperwork and they took this very seriously. I was in and out in about 30 minutes. Tony made this transaction a pleasure!

Christine

Jul 10, 2015

My Lexus experience was nothing short of expectation! I'd like to thank Brenna, the receptionish, John Milazzo, Ralph Sells, Don Kommeth, Jeff Butler, Jonathan Gutman and Tony Baxter for their special attention!! I cannot wait to refer my co-workers and friends to the Lexus Family! Thank you!!

smiling and driving with evonne

Jul 10, 2015

I came into the dealership not knowing what to doShould I keep the old or buy brand new?Out of my confusion, anxiety and excitementEntered a salesperson who was a surprising "Gent".Tony Baxter is his name. He was positive, patient and very real.I walked out confident with an excellent car deal!!!

tinemb611

Jul 10, 2015

My Lexus experience was nothing short of expectation! I'd like to thank Brenna, the receptionish, John Milazzo, Ralph Sells, Don Kommeth, Jeff Butler, Jonathan Gutman and Tony Baxter for their special attention!! I cannot wait to refer my co-workers and friends to the Lexus Family! Thank you!!

Van Go

Jul 9, 2015

Everyone we met was very friendly and helpful, especially John Milazzo. He was very knowledgable, pin pointed exactly what we wanted and great to work with. We're looking forward to buying a car from him.

CG Gibson

Jul 8, 2015

Great salesman and great follow up by all staff members.

Summe

Jul 8, 2015

Tony was a great help in helping me find the exact car I wanted. When the car presented itself to the dealership he called me right away. He helped facilitate the loan and was wonderful. He was genuine and personable. The dealership is fortunate to have him as part of their team.

Chatman

Jul 6, 2015

It was a quick, knowledgeable, experience. And on top of that, they did a outstanding job cleaning my SUV.

HappyCustomer

Jul 6, 2015

Was looking for a reliable/safe used car for my daughter to drive this summer (back from college). The search was broad, spanning 5-10 local dealerships. Tony Baxter was by far the best person we worked with across the dozen sales people/dealerships we met with. Tony has great product knowledge, and was very easy-going and more interested in us finding the right car than putting on the 'hard sell'. Beyond pure 'technical competence, I prefer working with people who have great interpersonal skills and a sense of humor is always a plus. Tony provided all of those.

ArunP

Jul 4, 2015

The sales executives are very knowledgeable and courteous, I got the car of my choice for the right price.Tony and Chris are just awesome.

DRobb

Jul 2, 2015

I was extremely happy with the service provided, as always at Performance Lexus. I have been to many dealerships for service, but their facility and staff are way above the rest, including other Lexus dealerships I have been to.

CPAGE7933

Jun 30, 2015

RALPH SELLS & MIKE WITTE MADE THIS SIMPLE, PAINLESS & EXPEDITIOUS. THEY GAVE ME A FAIR TRADE FOR MY 2010 ES350 AND A GOOD PRICE ON A ES300H WITH MULTIPLE OPTIONS. I LOVE BEING ABLE TO LEAVE A DEALERSHIP AND NOT FEEL LIKE I'VE JUST BEEN ROBBED!

Ken

Jun 29, 2015

Performance Lexus performed above and beyond as always. My service rep Wayne kept me updated and provided exceptional customer service.

AmosJ

Jun 28, 2015

I've been taking my 2006 GS to Performance for over 4 years of service and during that time I ran into Amanda and Tony contemplating trading in my GS. They were always professional and never pressured me. A few weeks ago Amanda reached out and told me they received a few more SUV's and thought I would be interested. I called Tony and he took care of me. Tony and Amanda were very easy to talk to and made the process simple. The car I purchased had a few scratches and were missing some items in the car. Tony took care of all my needs without any hesitation. Thank you for all you did I really appreciate it and will always be a Lexus owner!!!

Racer11

Jun 28, 2015

Went to Tony with some unusual needs and request. I am proud to say Tony Baxter and his manager got it done. They were both a pleasure to work with. I am sure all the employees at Performance are great but I will send my friends to see Tony. Thanks for all you did for me and my family.

Ken

Jun 24, 2015

Tony was great to work with. Knows his business, gives you areal sense of interest and engagement, is willing to enjoy a good laugh, and made the entire experience, even price discussion, a pleasure.We are returning customers who had been extremely pleased with our Lexus experience. This return to purchase was better than I remembered.thanks much. Good luck with reaching your targets!Hats off to finance as well. Quick, easy, informative, and helpful. thank you

Doris Osborne

Jun 20, 2015

Our Lexus experience. We have purchased lots of vehicles from Performance Toyota & Lexus. We have come to expect the top of the line service. This time was no exception. Our Service advisor was Mike. He was excellent. Couldn't ask for a better person to handle our problem. When I had a problem the first thing Ralph, manager, asked me is was I in a safe place. I felt very secure at that point. Now for our salesman John Milazzo. We have bought approximately 9-10, lost count, vehicles from John & every experience was FANTASTIC. He makes you feel like you are the only one he has sold a vehicle to. Does not push you, offers you coffee, water etc. We followed John from Toyota to Lexus. We feel John is part of our family, as well as Lexus. You walk in & if John sees us he immediately greets us, no matter if he is with someone else he finds a way to greet you. I can't say enough about John. Thank you for a wonderful experience.

barrygib

Jun 20, 2015

Just bought a new Lexus NX. Performance Lexus sales, management, and technical delivery personnel provided the best, personalized buying experience I have ever had at an auto dealership. Special kudos to John Milazzo, Ralph Sells, Jason Morgan, Jonathon Guttman, and Kim Jones. This team is terrific.

howard12

Jun 20, 2015

Just had someone run into the back of my car and the bumper dislodged part way. No insurance adjuster on weekends so couldn't get a rental car. Ralph Sells at Performance Lexus was able to tape the bumper back on so I could use the vehicle and get to work without worrying about causing further damage. Kudos to Ralph for allowing me to rest easy until my Lexus can gets repaired.

My Luxus

Jun 20, 2015

I had a problem & Lexus took care of it with out any hassles. They know customer service even in bad times. Mike in service was excellent. Ralph Sells helped me when I had a problem with my present car.His first question to me was are you in a safe place. I felt very safe then. Jason Morgan Excellent people to deal with. John Milazzo has been our salesman from Toyota & we followed him to Lexus, because of his professionalism. We have purchased 9-10 vehicles from John due to his honesty & caring in what our needs are. Thank you John & Lexus for helping us to enjoy buying a new vehicle very enjoyable. We will see you on the next one we purchase.

KitCar

Jun 16, 2015

this is the second vehicle I have purchased from performance Lexus - both times, I felt I was getting all my questions answered and getting a fair price. Do you have to play the bargaining game? Yes. Like it or not, you need to be informed about prices and options and you need to be prepared to negotiate. But, both times I went to Performance Lexus, I walked out with the vehicle I wanted for a good price.

Pam

Jun 10, 2015

Most recently, Jessica, the service liaison, really helped me out by guiding me through a process to get my car running so I could get it to Lexus for service. She had all the paperwork ready to go when I arrived just shortly before closing. I've told several people about my experience with this dealership - you all are consistently professional and accommodating. It makes for a wonderful experience, despite the fact that it's costing me money. Having been a customer for a number of years, I never ceased to impressed with the hospitality. I make my sister, who drives a Bentley, jealous.

LuxuryCarLover

Jun 8, 2015

Just bought our second Lexus from Performance Lexus! Purchased a 2015 NX200T on 5/25/15; which I love love love!!! We went back for a reason. Yes it has a beautiful fully equipped showroom with all the extra goodies (love the theater and snacks). But, that's not what brought us back. Performance Lexus provides an outstanding quality that is unbeatable for years. We could have tried other dealers, but why? They have for years treated us like royalty and provided the most excellent customer service. We feel like family when we stop by. Our sales person Doug Greenup took his time with me. I test drove at least 5 cars. Each time Doug was patient and didn't mind answering questions that I probably had already asked. When we buy our next one; I would only go to Performance Lexus and ask for Doug. Also a big THANKS to Ralph Sells the Sales Manager for working to get me the best price and thoroughly explain the lease agreement.

CookieB

Jun 3, 2015

I always dread the whole process of getting a new car; however, Performance Lexus reduces the anxiety each time. This year's lease of my ES 350 was seamless and pleasant. Working with Maria, Ralph and Jay was a pleasure. For the first time I left understanding all the workings of my new car, especially the technology.

Madeline

May 31, 2015

The entire experience was very enjoyable and Tony's candor and professionalism were much appreciated. There were no surprises when we arrived to the dealership after determineing the terms online.

Sindie

May 30, 2015

This was the second time I've purchased a vehicle from Performance. I wanted to go there again because they were professional, knowledgeable, and honest. I could trust I was getting the best deal at the best quality.

UKfan

May 30, 2015

Found a used ES350 on the internet that met most of my wants. Since I live out of state, called to check on availability and set up a time to test drive. When I arrived at Performance Lexus, Maria (who I talked with on the phone) had the vehicle front and center and ready to test drive. Negotiated a fair price and bought the vehicle. Very pleasant experience, very professional staff.

Jerry

May 30, 2015

Outstanding customer experience.with Tony Baxter. Presented himself very well and covered all aspects of the deal completely. Never felt uncomfortable and he injected humor appropriately. The whole Lexus experience was top notch. Amanda was super in initiating the sale and her tenacity paid off. Turned me over to Tony and I can see why. Jeff Zi believe handled the paperwork and he to was super

Sindie20

May 30, 2015

This was the second time I've purchased a vehicle from Performance. I wanted to go there again because they were professional, knowledgeable, and honest. I could trust I was getting the best deal at the best quality.

Paul

May 28, 2015

I purchased a new vehicle working with Maria Schrudder and Jeff Butler. It was a pleasure to do business with them. This was not my first dealing with Performance and I wouldn't hesitate to send any friend there.

C & H

May 22, 2015

We bought a 2015 GX 460 from Performance Lexus within the past week. I had the pleasure of working with Katie Sweeney on the purchase. Katie was absolutely wonderful to work with as we worked through options and colors. She was so patient and accommodating through the process and if buying another Lexus in the near future would want to work with her again. I also had the pleasure of working through the deal with Rich and Ryan who were also great in helping put the deal together. Jason in finance was excellent as well and probably provided the most efficient paperwork side of buying a car I've ever had. Everyone was so professional and easy to work with that it created an excellent buying experience for us. In addition to the GX 460 being my wife's favorite car thus far, we believe future trips to the dealership will be not be a dreaded trip due to the beautiful facility and amenities offered to Lexus customers. A class act organization through and through. Looking forward to the ongoing relationship with Performance Lexus. Thanks to all of you!

Pradeep Gupta

May 20, 2015

I had extremely good experience, I did not have prior appointment and yet I was taken in and got my car serviced professionally and in a timely manner. I have all good words today, I have always loved this dealership and its service department. Thanks again for taking me in and servicing my car. Pradeep

Trina Barnes

May 20, 2015

Best experience I have ever had in buying a car, no pressure upfront and open conversation with manager directly with pricing instead of the let me go talk to my manager that I always get at every other dealership and the finance department was fast and easy to deal with. I have definitely found my new dealership for my next car buying experiences from here on out.

Jim Pottebaum

May 20, 2015

Rob Kelly was very helpful and informative in my decision to buy an IS350C. Jonathon, at the time of pick-up, got me "out the door" with a strong knowledge base on all the operating details of the vehicle. All the folks at Performance Lexus during this process were very friendly. If service in the future is like the buying process, I'll be very pleased. Thanks.

ths41017

May 20, 2015

Best experience I have ever had in buying a car, no pressure upfront and open conversation with manager directly with pricing instead of the let me go talk to my manager that I always get at every other dealership and the finance department was fast and easy to deal with. I have definitely found my new dealership for my next car buying experiences from here on out.

Albert D

May 17, 2015

Recently I purchased a pre-owned vehicle from Performance Lexus and the experience was effortless. I was communicated with openly and honestly and treated very fairly. Not only by my Sales Representative, John Milazzo who was outstanding but the entire organization. I could not be happier. I will without hesitancy purchase my next vehicle from Performance Lexus with the assistance of John.

paddy

May 15, 2015

Everything was well done and satisfactory. High quality people. All terms were as presented. Will return for service and reccommend to others. Best car I've ever owned.

Bob

May 8, 2015

Wayne is definitely customer focused. I observed Wayne dealing with other customers inPerformance Lexus Service Area while I was waiting for my Lexus. Each customer received his full attention. He listens! He definitely exceeeds customer expectations.

Gene

May 6, 2015

We just had the 10,000 mile service for one of our cars. As always, the service was flawless, friendly, and efficient...and I was given a loaner to run errands. Doesn't get better...and I got a car wash on top of it. This is what keeps us coming back.

KD

May 5, 2015

We just picked up our 2015 RX-350 today at Performance Lexus at Kings Mills. This was our first experience with a Lexus dealer and were very, very impressed with everyone with whom we had contact, from the receptionist, to Maria, to Mr. Butler and to Jonathon Our salesperson Maria was wonderful and went out of her way to accommodate our requests and we could not be happier with the entire process. We will definitely recommend family and friends to this dealership and to Maria in particular.

KD

May 5, 2015

We just picked up our 2015 RX-350 today. This was our first experience with a Lexus dealer and we were extremely impressed with all the staff, from the receptionist, to Maria our salesperson, to Mr. Butler in finance and Jonathon in delivery. They were all so helpful and very knowledgeable. Maria was wonderful to work with and she went above and beyond in helping us purchase the vehicle we really wanted. We were sold on the car from the moment we test drove it. We are very excited to be new Lexus owners and will definitely recommend this dealership, and Maria in particular, to our family and friends.

kmcwhor937

May 1, 2015

Excellent service by Doug Greenup, Jonathan Gutman and Jason Morgan. Very thorough and patient with our many questions. Worked out a creative funding strategy. Very patient in explaining options and demonstrating use of special equipment.

buccaneer airman

Apr 30, 2015

Overall I was completely satisfied with my dealings with Performance Lexus

Prachi R

Apr 28, 2015

Salespersons are knowledgeable and would work out a good deal. Had best experience ever. Thanks to Maria Schrudder and Jeffery Smith!

ladydi

Apr 28, 2015

I fell in love with the new 2015 Lexus RC 350 and Doug Greenup and everyone at Performance Lexus made it all happen! Doug was very knowledgable on all the specs and features and once I drove it I was sold! He and his sales manager worked with us on a trade-in deal and Jason Morgan assisted us in the finance department. Our whole experience was effortless-no pressure, no hassle. Thanks for everything. I love my new Lexus!

Chari

Apr 19, 2015

I was looking for a used certified LX570, I saw one advertised on the dealer's website, I stopped by on my way home from work, talked to Katherine Sweeney. There was no pressure, not much negotiation, however the advertised price was reasonable. Bought the car the same day and drove it home, We have been very happy with it. Ms. Sweeney called to followup and make sure everything was OK. I recommend this dealer. I cannot rate the service department as I have not tried it yet.

Dave

Apr 17, 2015

My buying experience at Performance Lexus was by far the best experience I have had purchasing a new car. Scotty, the salesman, didnt apply pressure and allowed me to take my time with the decision. We agreed on a price and the rest of the process was just as pleasant. Scotty welcomed me to the Lexus family and explained all the perks that are associated with being a Lexus owner. I am very pleased with the experience and expect to be a loyal Lexus customer for years to come.

Anthonyt

Apr 16, 2015

Tony and the Performace Lexus team were awesome! My wife and I have bought several cars in our life and this was a completely different experience is s great way. They rolled out the red carpet for us and you can tell this is the normal treatment they give. We will be buying all of our future cars here!

Pawel

Apr 14, 2015

Recently purchased an RX 350 and could not be more pleased with the experience. Very professional and knowledgeable staff as a whole and felt very welcomed in the dealership. My salesman, John, went above and beyond to help me get the vehicle I was looking for without making me feel pressured. Will definitely return.

MZ

Apr 14, 2015

This is our second Lexus from Performance Lexus and a fourth weve owned; we had the opportunity to work with many dealers, but Performance trumps many of them.This go around we worked with Doug Greenup at Performance Lexus to re-new our lease and replace RX350 with a new NX F-Sport. We were very pleased with Doug and the whole team at Performance Lexus. Doug was always available to us over the phone and in person. He is professional, yet knows how to have a little fun; he never pressured us into a purchase and was straightforward and easy to deal with. Its been over a week, yet Doug still takes his time to follow up with us and check how the vehicles is and if we have any questions, and how we like the car in general. This is definitely not necessary, but shows that he is there to build a long lasting relationship, which we truly appreciate. Another great quality we have noticed if Doug didnt have an answer for us, he wouldnt make one up, but rather research it and provide us with accurate information.To Performance management you guys do have a very talented sales person on your team who makes a stressful process a lot less stressful.This review wouldnt be complete, if we didnt give the credit to Rich Cook and Jason Morgan in finance department gents, thank you for taking the time to explain everything and your patience during the process.All in all, we had a very positive experience and would strongly recommend Doug Greenup at Performance Lexus for your next Lexus purchase.Will see you all during our next purchase.

Jules

Apr 12, 2015

Doug Greenup was very helpful with our questions regarding which models we needed and working out other details we needed to resolve. It is our 3rd RX and was very happy with our process this time. Jeff Butler also made the paperwork very easy and quick.

JohnT

Apr 9, 2015

Maybe it's because I've purchased three LS's from Performance -- I'm not sure -- but they treat me like family on every visit and most recently i had a complicated sound system issue that they stayed on top of until it was like new. They have my loyalty.

nospmis

Apr 8, 2015

I started out looking in one direction but Tony Baxter (my salesperson) listened to my needs and wants and offered his experience and guidance. I ended up going in a slightly different direction. I could not have made a better decision for my family or myself. I would go back to Tony and the Performance family without a doubt.

KenG

Apr 4, 2015

Just last week I took my 2013 ES350 in for the 30,000 mile maintenance. My appointment was scheduled for 12:30 but as last we finally had a beautiful day for golf. I called and Performance Maintenance team got me in and started on my car at 11:00. They also put two people on the job and I was out in 2 hours rather than the normal 3 hours for this maintenance. The car was clean, clean, clean when I got it back. The maintenance was explained in detail and everything is ready for a trip to Florida. Thanks to Wayne Hill my for his assistance in making this an excellent experience. Thanks to Phillip for getting me in earlier and on the course early afternoon. This is my second Lexus from Performance and in the five years I have been going there I have never been disappointed in service or sales

Mike

Mar 31, 2015

Purchasing a new car is made easy when John Huling is your salesman. Product knowledge and a commitment to customer satisfaction helps to make for a geat experience. Everyone at the dealership was very knowledgeable and able to answer every question I had. Finally, the ES350 I purchased has every option that I was looking for and a ride that is unmatched.

jaye

Mar 24, 2015

I was purchasing a used car and live out of state from Lexus Performance.Maria, my salesperson, could not have been more helpful.She was honest and hard-working. She went to bat for meand helped me immensely. The dealership did everything in theirpower to work with me to my total satisfaction. I would neverhesitate to buy a car from Performance Lexus.

Mary Ann

Mar 19, 2015

Our experience purchasing a new 2015 RX 350 from Doug Greenup can be summed up simply; a sales professional with complete product knowledge. In addition, Ralph Sells and Jeff Butler made the financial process simple and interesting. With the technology included in new cars, Performance's concept of a "Delivery Specialist" (Jonathan Gatman) completed the process, albeit we intend to return for further "training".I would also add we were a repeat customer having purchased a used RX 350 a number of years ago, our subsequent experience with the service department first class.The RX is a great vehicle supported by a professional staff.

Sandy

Mar 18, 2015

We have had three Lexus. Much of the reason we keep buying these cars is to do their service. We have had nothing but tremendous service and attitude from the people at performance Lexus. The cars are obviously of high quality but the service is been unmatched and continues to be that way.

Scott

Mar 17, 2015

Our neighbor recommended seeing Doug Greenup at Performance Lexus as we were looking to replace our Buick Enclave lease that was coming to an end. We really appreciated his professionalism and knowledge of the Lexus lineup. My wife selected a very specific color and option package equipped NX200t F-Sport that wasn't available prior to our lease ending. Much to our surprise Doug was able to put us in a loaner vehicle until our F-Sport arrived. What was impressive about the "loaner" was the fact that it was a brand new RX-350! Negotiating the sales price was stress free and we were pleased that this was straightforward as well. The delivery process was excellent too, we met with Jeff Butler in the finance and insurance department and Jonathan Gutman, the technology specialist, paired our phones and gave us a thorough explanation of the features and settings. In summary, I was impressed with the consistency and professionalism of everyone we dealt with at Performance Lexus, our thanks to Doug, Jeff and Jonathan for making this an excellent purchasing experience.

NDPEGGY

Mar 16, 2015

From the intake personnel, to the service department employees to the customer service reps, all go out of their way to make sure we, the customers, are satisfied. They make me feel special and welcome - and take the time to answer all my questions, whether silly or not. The waiting area is comfortable and lush, just what you would expect from Lexus. The complementary car washes are a real bonus as well! Thank you...

Debby0

Mar 16, 2015

I contacted Tony via the internet and he was helpful and courteous from the very beginning. I told him what I was looking for and he got back to me within 15 minutes and we were able to begin the negotiating process. Prior to contacting Performance Lexus, I visited other Lexus dealers thinking I would get my best deal face to face but I was wrong. I live in Northern KY and had to drive 50 minutes to finalize the contract but it was worth the drive. I will be picking up my car next week and I expect delivery will go just as well. Thanks Tony for all your help.

VanMom

Mar 11, 2015

My husband and I went here to look at a Used (non-lexus) car that we saw online. When we pulled up, we felt slightly out-of-place since we weren't there for a Lexus. However, Tony made sure to take care of us. We drove the car we wanted to and although we liked it, it was the first car we drove so we wanted to make sure. He didn't pressure us to stay and buy it but said to let him know if we decide to come back. After going to multiple dealers, we knew we wanted to buy from Lexus. We started the process late in the day. It was almost closing time when we started negotiations but no one, including Tony and Jeff, the finance manager, tried to rush us or make us feel bad. We were final done with everything almost 3 hours after closing time. My husband and I felt horrible but they said it was perfectly OK. I would definitely recommend buying from Performance Lexus and Tony!

Bryan

Mar 10, 2015

First I was a little nervous about online purchase from a dealership. Tony from Performance Lexus helped me made the move. He was knowledgeable and courteous. There was no pressure and Tony followed up with calls and allowed me to test drive in a very bad weather. Jason is very efficient and explains terms very clearly. Transaction process was very easy. The first impression of Performance Lexus was good because of Tony and Jason! I wish the future experience will prove to be positive as well.

Dorinda

Mar 5, 2015

I purchased my a newer Lexus 460 from an awesome salesman, Jeffrey Smith. Mr Smith was professional, patient, considerate of my budget and ensured I was 100% happy with my decision. He was not pushy. No forced sales here. I love the dealership atmosphere, the ambiance and the fact that I can get my vehicle services and wait in comfort. Love them. Thank you Jeff Smith and Performance Lexus

Jcampbell

Mar 5, 2015

Bought a used car (and not a Lexus) from Performance was thrilled at the entire process. They made everything so easy. Without a doubt the best experience I have had buying a car. I will be back!!!

Mikie

Feb 28, 2015

Rob was very responsiive, open, honest and professional. Closing was easy and quick. This was a very easy experience. I would highly recommend this dealer.

busmy1dog

Feb 24, 2015

I live north of Dayton and I contacted several dealerships in Dayton area also Cincinnati area. Tony Baxter was courteous and returned my calls promptly while other dealers (lexus of Dayton) gave me the run around. I drove an hour and a half that evening to pick up my new car and he had it ready to go, and all my paperwork was ready to be signed. It was a quick and easy process and I thank him for that. This is a great dealership with great employees that treat you with respect and kindness. Totally made it worth the trip to get this car. I would recommend this dealership to anyone looking for a new or used vehicle.

jascar

Feb 24, 2015

I had a very positive experience buying a vehicle from Performance Lexus and Tony Baxter. Tony, like the rest of the employees we encountered, is extremely friendly and helpful. I would recommend Tony to anyone buying a vehicle.

Paige- "Glad I chose Performance Lexus"

Feb 23, 2015

Recently bought a pre-owned Lexus and was treated like I was buying a brand new car! It was nice to feel so welcome. Rich Cook, Sales Manager, and Jason in Finance made the process easy and stress free. Check out Performance Lexus before you go anywhere else. You will be glad you did!

ketteljm

Feb 16, 2015

From the first call on my cell phone, I was impressed with Tony Baxter & Lexus! He made the whole process very streamlined for my husband and me. I was able to go get a Lexus in the morning, and bring it back home to test drive and have my husband test drive (we were juggling two little kids and couldn't both get there at the same time until later in the day!). I appreciated Tony's willingness to work with our schedule--as well as his straightforwardness and sense of humor. That kind of stuff matters when you're making such a big decision!When we came back to the dealership in the afternoon, Tony led us seamlessly through the process. Never once did I feel "sold" or pressured. Everyone at the dealership was great to work with--obviously Tony, but also Jeff Butler (who did our financing paperwork), and Jonathan Gutman in technology (who helped me get my phone set up with Bluetooth and all of the other tech stuff). We were treated with such respect and care. It was a GREAT experience. I would recommend to anyone.

VictoriaG

Feb 16, 2015

I would highly recommend Performance Lexus and Tony Baxter! Mr. Baxter made my first buying experience worth it! My parents have been loyal customers for many years now and it was a blessing that Tony was my salesman. Tony is very professional and gave me a very smooth transaction as a first time buyer!

tanders

Feb 10, 2015

Great Lexus team! Ian, Jason, and Ralph are all top notch and were a pleasure to work with! We love our new Lexus! Thanks guys!

Eric M

Feb 7, 2015

I just purchased a certified, pre-owned RX350 from Performance Lexus. I worked with Doug Greenup. Doug was very knowledgeable and helpful throughout the process. I really appreciated Doug's friendly, no pressure approach. He personally made sure everything was taken care of before I left the dealership. Before purchasing a vehicle, I had started working with Performance Lexus because of their outstanding service department. I would highly recommend Doug and Performance Lexus.

TGL

Feb 1, 2015

Doug Greenup was great to work with. He was very easy going and patient while we made our decision on what make and model to purchase. Would definitely recommend Doug Greenup and Performance Lexus to friends.

Mark Y

Jan 29, 2015

Leased a RX350. Worked with Mike Witte who really worked hard to give us the best deal

Janet GO BUCKS!!

Jan 17, 2015

I had a great experience when I purchased my 2nd RX. My first car was new - this one is a 2013 - with all the bells and whistles! Everyone at Performance Lexus, from the Sales Mgr. to the Sales Consultant, to the Financial employee, Service Dept., and mechanics are all the best. Everyone is so knowledgeable - and patient - and I am a person who asks many, many questions, so patience by the staff was really necessary! Pete Beck was the Sales Consultant who told me everything I needed to know about my car - he took me on a "test drive", and helped with trying to bring me up to speed with the Navigation System. I had to call him more than a few times from home to "get it" and he was always more than willing to help in any way he could! I truly couldn't imagine a better and more positive experience than the one I had at Performance Lexus, Cincinnati.

Krishna

Jan 17, 2015

I enjoyed the experience and it was fantastic!!!. Robb Kelly took time to detail various features of ES 350 and helped me to select the right car. It was a very pleasant experience to work with Robb and he understands what a customer wants. Jason explained everything about the documents and I liked his honesty. Jonathan Gutman delivered the vehicle like a professional and took time to explain the all the important tips to drive safe. Thank you...

bimmerZ

Jan 10, 2015

I was very pleased with Performance Lexus from my initial contact on their website through picking up my new vehicle, the experience was excellent! I dealt with Tony Baxter from internet sales and he was a great help! He was direct and efficient on first contact and very friendly to deal with. The vehicle I purchased needed to have a few minor things repaired before picking it up and Tony stayed in contact throughout the process, responded very quickly when contacted, and ultimately delivered excellent customer service and a beautiful product at a great price! I have purchased many vehicles and dealt with various salespeople in the automotive industry. Tony was hands down the best person I have dealt with. His willingness to help, friendly and upbeat attitude, and no pressure approach were very much appreciated by me. The dealership itself if very big with a great selection, comfortable customer lounge, and clean/new appearance. I would definitely return for another purchase and would not hesitate to recommend Tony and Performance Lexus to anyone in the market for a new or used vehicle.

jreichman

Jan 7, 2015

Tony was great to work with. I only needed one trip in to pick up the car. Everything was easy and simple. I would go back again.

Kcoyne

Dec 21, 2014

Doug Greenup always makes it easy and enjoyable when purchasing my next RX. I won't go anywhere else. I didn't plan to trade in my old RX F-sport yesterday, but they helped make the transaction enjoyable. I always know I will receive a great car and good value.

David G

Dec 10, 2014

The quality of service I have received over the years has been excellent. I trust the service department to keep my car running well

jholtke

Dec 8, 2014

I had never shopped at Performance Lexis but when I saw online that the car I was looking for was on the lot I paid them a visit. It was a very busy Saturday at the dealership and although I did spend several hours from beginning to end on my purchase it seemed much shorter. The showroom is comfortable and the staff are very friendly and accommodating. And my salesman Tony Baxter was excellent! He made me feel like I was just hanging out with a friend only better because when I was leaving this friend's place I was leaving with a new sweet ride! I will definitely shop for other cars here in the future and recommend this dealership to anyone I know that is car shopping.Thanks!

bhulshult

Dec 5, 2014

One of the easiest car buying experiences I've had. Everything from the test drive to the trade in to the financing was no pressure, comfortable, very easy. Thanks Tony!

robbie.orth

Dec 2, 2014

I would highly recommend Performance Lexus and Tony Baxter. Tony made our buying experience worth the drive and we have visited other dealerships prior to meeting Tony. Tony is very professional, considerate and an outstanding sales associate to deal with. Jason Morgan in finance was just as friendly and professional during the smooth finance process as well. Many thanks Tony and we are extremely satisfied with our purchase.

Dick

Nov 5, 2014

My wife and I were looking for a used RX 350 and found what we were looking for at Performance Lexus at Kings Auto Mall. I have purchased a lot of vehicles over the years (new and used) and our experience at Performance Lexus was, hands down, the best ever! We had looked a few vehicles at other dealerships prior to arriving at Performance. Unlike the salespeople at the other dealerships, Pete Beck, at Performance had complete knowledge about the vehicle we were looking at and was able to answer each and every question we had. There was virtually no sales pressure and Performance even repaired a minor blemish on the bumper to new condition without charge or hassle of any kind. Everyone we met at the dealership was courteous and professional and their facility is the best we have ever experienced. We'll definitely return!

Edward S.

Nov 5, 2014

I guess I shouldn't be surprised that the people who would be Lexus Owners would trade in used cars in impeccable shape. We jus bought a 2012 Toyota Camry and got an awesome deal. The salesman "Smitty" was helpful, polite and very knowledgeable. The Finance guy was great and the car was detailed to a T. Great experience. I will definetly buy from Smitty and Performance Lexus again.

Jordan S.

Nov 5, 2014

We just bought a used car and the experience was fantastic. The sales person "Smitty" was knowledgeable, friendly and patience. We will definitely buy from Smitty and PErformance Lexus again.

Happy Clients from Loveland

Nov 3, 2014

It has been 8 years since buying another car and this was a great experience. We found the used car we wanted, everyone was very polite and helpful to answer our questions and they did not give a hard sell. They were fair and worked with us to work out a deal for the car and trade-in. I love the car! We've already recommended the Lexus Used Car Center to friends.

echiarenzelli

Oct 20, 2014

Tony was great to work with. I'd definitely buy another car from him and refer friends and colleagues to do the same. A+ across the board.

Church Family

Oct 19, 2014

I have bought my last four cars over the phone without working with a dealership salesman. This time was different. I met John Milazzo as my wife and I were "looking" at new Lexus GX 460's. John was a true professional, he wrote down exactly what we were looking for, the price I wanted to pay and promised to research and let us know what he could find since the exact color combination was not on the lot. Two days later we were back at the dealership w/ John as he identified a new 2015 GX that was on the water and scheduled for delivery in three weeks. He gave me a fair deal on my trade and an excellent overall experience. Everyone at Performance Lexus was professional and made our experience a great one. I highly recommend John and the entire Performance Lexus team.

Dfly58

Oct 19, 2014

We stopped by with the intent of getting the final information so we could compare models and dealerships. We ended up walking out with the IS350 F-sport we had in mind, but with upgraded wheels and exhaust system. Negotiations were fair, professional and quick. It's how the process should be!

Holly Schwab

Oct 12, 2014

We recently purchased a Lexus RX350 from Performance Lexus and couldn't be happier. Everyone we met was extremely helpful and knowledgeable especially Doug Greenup and Maria Schrudder. We are enjoying our new vehicle and recommend Performance Lexus without reservation. Thank you!

EvelynCM

Oct 9, 2014

I am extremely happy with my purchase of a 2013 ES after working with Ian, Jeff, and Ralph. Very low, and they worked to find what I wanted most -- A RED car, and they even found the same Matador Red that was very close to matching the red on my previously owned GS.In my initial visits, Ian did an excellent job of helping me to get comfortable with choices, patiently talking through all the features, fully informed, professional, and credible regarding all aspects of the car. He clearly listened to and respected what I needed and wanted in this purchase. I was looking for something quite specific, and he was careful to find it and to help work through the process. He was a true gentleman.Jeff was friendly, very personable, clear, and helpful in working through the service and warranty packages, and he made sure that I understood and was absolutely comfortable with those arrangements and all the details. I appreciate his patience, attention, and the time he spent.Ralph was kind in going out of his way to help to make this purchase happen.I appreciate the outstanding experience!

anita.williams.18062533

Oct 7, 2014

During my visit to Performance Lexus, I knew that my needs were top priority. John was extremely attentive and patient, addressing my every concern. He also took time to show me how to make the best use of the new technology. His responses to my requests demonstrated his interest in ensuring I got exactly the car that best suited my needs. I appreciate his efforts and highly recommend him to anyone purchasing another vehicle.

Billshannon

Oct 6, 2014

Great job Maria! We really enjoyed working with you. You are not the "typical " car salesman. We feel you really worked with us on this purchase. Excellent follow up skill.Bill and Shannon

Ryan Koster

Sep 29, 2014

I found the whole crew at Performance Lexus easy to work with and would recommend the dealership to anyone. My sales guy, Smitty, was always prompt at getting back to me and bent over backwards to ensure I had a good experience.

Lprover

Sep 25, 2014

Our experience at Lexus was outstanding from the first moment we walked in the door, We were treated like royalty. Maria's no pressure attitude played the biggest role in our joining the Lexus family. Maria wanted us to be 100% satisfied & helped us find the perfect car, with the option we wanted. We didn't feel oversold, or given a bad deal. Maria, Jeff & Jason are all amazing. Our car was delivered with some extra goodies like leather key holders, and an umbrella. Performance even takes that extra step to show you how to use your new car! The facility is also amazing. They have a movie theater, gym, and a world class waiting room with plush leather chairs. The waiting room also has great snacks and drinks along with free WiFi. We will definitely continue to purchase from performance Lexus and can not thank Maria enough for making a dreaded task an enjoyable experience.

Terry and John

Sep 24, 2014

John M and Doug G were really terrific...very knowledgeable and most helpful. Doug even programmed my phone into the car's blue tooth before we left the dealership. My "new" care is great but the buying experience was even better. thanks, guys!!

Dorothy

Sep 22, 2014

I provided a four star rating to customer service because when I arrived for an appointment that I scheduled over the phone the week before, the service department had no appointment on record. However, a service person immediately took care of the mistake, and my car was serviced without postponement or delay. I have been taking my car to Performance for the past five years for all maintenance as required and recommended. This is the first time ever that there was such a display of incompetence. The saving grace is that this error or incompetence was immediately rectified. In the future when I schedule an appointment, I will maintain a record of with the person's name, date and time that I called.

Janice Leverington-Bird

Sep 22, 2014

Jonathan Smith was very friendly, informative and efficient. We would not hesitate to use his services again and/or recommend his services in the future. Very enjoyable and thorough.

GoCards

Sep 15, 2014

This is the place to buy!!! I had looked for used cars online and came across the prefect one that just happened to be at Performance Lexus! After inquiring online I began to work with Maria who was awesome and gave me a great deal! Once at the dealer I began to worry I wouldn't be approved for financing due to short length of credit history but Jason made this process a breeze! Overall, everyone at Performance Lexus was friendly and helpful! It was a great first time car-buying experience. I will definitely shop here again and recommend this place to family and friends!

GoCards2014

Sep 15, 2014

This is the place to buy!!! I had looked for used cars online and came across the prefect one that just happened to be at Performance Lexus! After inquiring online I began to work with Maria who was awesome and gave me a great deal! Once at the dealer I began to worry I wouldn't be approved for financing due to short length of credit history but Jason made this process a breeze! Overall, everyone at Performance Lexus was friendly and helpful! It was a great first time car-buying experience. I will definitely shop here again and recommend this place to family and friends!

m180

Sep 15, 2014

We recently purchased a used Acura MDX from Tony Baxter at Performance Lexus and it was an amazing experience! From the first conversation, Tony was a pleasure to work with and went above and beyond to make sure our car was exceptional. I highly recommend contacting Tony if you are in the market for a new vehicle.

easyway

Sep 11, 2014

It was the least time consuming experience we had in car buying. "Smitty" Internet Sales Specialist had everything ready to the point that just in two trips we were able to drive away our car. The used car Sales manager, Ryan Frankenberg did not act like normal used car salesman breathing on our shoulder heckling the price, indeed very professional customer oriented. Generally when it comes to used car loan sometime one has to spend more time in finance department than negotiating the car price. Jason Morgan the Finance Manager's experience and his efficient way of processing the paper work made entire loan process very smooth.

58tomp

Sep 8, 2014

Pete Beck made it easy for me to trade my 2013 for a new 2014. I could not resist the offer to get a new car at the same price as my exisitng car.

kab46

Sep 8, 2014

The best experience ever when buying a car. The facility was amazing, The staff very curtious and knowledgable. I have already recommended this facility to my friends.

Ben

Sep 5, 2014

The entire process was a great experience. Tony Baxter was fantastic every step of the way. He was busy with other customers and still made me feel like I was the only person he was dealing with. He made the entire day calm and enjoyable. More than a great car salesman, a great person.

Moeyo1018

Sep 4, 2014

I just purchased a new lexus es350. Tony Baxter was great to work with. He was very knowledgable and more importantly was a very good person. I would recommend anyone considering a lexus to work with him. I will again.Ben

chelsa33

Sep 3, 2014

Jonathan made buying a car fun, relaxed and easy. I am really impressed with the overall facility and customer service. Everyone was so polite and helpful. I will recommend this dealer to friends and family and will continue to take my vehicle to this location for future services. I had a great experience! Thank you to all who helped!

J Townsley

Sep 2, 2014

Just completed my 2nd Lexus purchase. Service and personnel have always been a positive following our 1st purchase about 3 years ago. Walked in on Labor Day to test drive a used SUV and walked out with a new RX 350 instead! Thanks to Mike Witte and Jeff Butler...and Dan for a 5* dealership experience. J Townsley

jdeatley

Sep 1, 2014

This was my first purchase from Performance Lexus and I have to say one of the most pleasant I have had at any dealership. Starting with the test drive to negotiating a deal, I was never pressured. Maria was professional and friendly and was there to answer all of my questions and address any concerns. She came in during her day off just to make sure I met with Jason for the purchase - I was truly impressed.A dealership is only as good as it's people and Performance Lexus is definitely Outstanding!

bhorejs09

Aug 28, 2014

I had received a call from Amanda a few days prior to my visit regarding the Trade in Program. I didn't think too much about it, as I was very happy with my 2012 RX 350. However, since I was at the dealership for an oil change- I was curious and thought to have a conversation and explore. Amanda was great at explaining the program to me high level and connecting me with Mike in the Sales Dept.. Mike Witte was phenomenal to work with. He was able to walk me through the numbers and provide a solution with me leaving with a brand new 2015 model of the RX! He was very thorough and made the process so easy. The entire sales process and his follow up after the sale made him someone I will continue to work with at Lexus. Overall great experience and everyone at Performance has been so good to work with.

CT200h_WR

Aug 25, 2014

My family purchased our 5th car from Performance Lexus and the service continues to exceed our expectations. Doug has worked with us on the last 4 purchases and we have a high regard for his professionalism and sincerity. It's a pleasure doing business with him. He listens to our needs and provides excellent service.

Marty Schilds

Aug 22, 2014

Smitty was my salesperson and he did a fantastic job. He kept me informed for over a month (or more) of all 2013 ES models that met or came close to what I was looking for; i.e., model, color, extras, miles, etc. He notified me whenever they received an ES that met any of my criteria. He did not pressure me. He was very polite, courteous and professional. When he finally found the Lexus that met all my criteria, he reviewed the functions, extras, warranties, etc with me in a relaxed and informative manner. The negotiating and purchasing process went smoothly. Smitty did a wonderful job thoughout the entire process. I highly recommend him.

Penelope_19

Aug 22, 2014

Gr??? sales lady to work with. Very knowledgeable and friendly, I felt very comfortable working with her. I would definitely come back and purchase another car from her.

bubbatoy

Aug 20, 2014

Pete Beck and Dan Kommeth are great people to deal with. This is our second RX 350 that we purchased from this dealership. I recommend this dealership to anyone in the market for a new or used car.

Cardinal Nation!!

Aug 19, 2014

I have purchased more than 12 vehicles over the last 10 years and I have never had a better experience. They were very respectful of my wife and I. They didn't hassle us with pointless pricing. I drove from Kentucky just to get the vehicle and I will drive there again for my next. We purchased a 2007 Chevy Suburban 1500. The entire staff is great from sales to financing. One highlight was the tailored video that was sent to my cell phone with a walk around of the vehicle I wanted. I have never seen that before and honestly it was a deciding factor for me to take the drive. See you on the next purchase!!!

Tienhn4

Aug 18, 2014

The service and staff at performance lexus was great. I originally went to lexus river center in Kentucky, but the service and staff were very poor. I wanted them to search for a 2014 lexus with my color and options. They said they would call me within a week. Then two weeks went by and it kept getting longer with no call. They didn't even take a deposit from me when I offered. Performance lexus of Kings Automall was GREAT! They took good care of me. It was double the driving distance but well worth it. -

Lexusman2

Aug 16, 2014

Pete always tries to find the right auto that im looking for with a competitive price. I have bought 5 card through Pete and wouldn't trust anyone else

Kapta1n

Aug 15, 2014

We worked with John Milazzo and he was friendly and courteous. John helped us pick a great vehicle that my entire family enjoys. I would recommend John and Performance Lexus. I will be back for my next vehicle purchase as this is my 2nd Lexus.

Shadobie17

Aug 14, 2014

Wonderful purchase experience... The sales and finance teams really went out of their way to help me with a bit of a difficult situation. Everything ended up working out much better than I imagined was possible. And did I mention I love my car? I also had a great experience with the service department when taking my car in for the first recommended service. Very friendly and helpful!

Bill0826

Aug 13, 2014

As a representative of Lexus, Azra Blanusa was my outstanding sales consultant. She presented Performance Lexus as a premier Cincinnati, Ohio, dealership and Lexus as a top tier automotive luxury brand. Not only did I work with Azra but I made contact with other Performance representatives (sales manager, used car manager, finance manager, delivery/technology specialist, and receptionist) in completing my purchase. Everyone worked to meet my expectations. Being pressured was never my experience. Through everyones work, it was clear that their primary goal was to assist me to make a transition into a Lexus vehicle an exciting process. Based upon my forty years of purchasing new automobiles, this was the first time I have ever experienced such high quality in a sales consultant and a dealership. Thanks Azra and Performance!

cmastro

Aug 13, 2014

Pete Beck was very friendly, informative and professional, which helped me decide to buy my certified pre-owned Lexus. The service at Performance Lexus is first class and everyone is courteous and accommodating. I recommend them (and Pete!) to anyone who wants to have an enjoyable, comfortable car buying experience... as well as great service after the sale.

Crashdave

Aug 12, 2014

I worked with Smitty to find a low mileage RX; he was responsive to my needs, found me what I was looking for and made the overall experience pleasant. Ask for Smitty !

ayannerella

Aug 11, 2014

Over all Ian davies did a excellent job helping me get into a new IS250 AWD Fsport. The young man (name not known) did a fine job detailing the car for pickup. He cared.

Eljen

Aug 11, 2014

Ian was very helpful friendly and professional in servicing customers. I highly recommend this dealership. I've bought many cars over the years, and this was the best experience overall I've ever had doing that. I love my new car.Thank you!

jeongkwanna

Aug 11, 2014

Overall, it took only two hours from walking-in to driving-out a vehicle I wanted. Jay was really friendly and professional in servicing customers.

Coop

Aug 10, 2014

I have purchased multiple cars from Lexus over the last 15 years. This is the only dealership that sets an expectation and always exceeds it. I believe their ethics, professionalism, and knowledge surpasses any other dealership I have visited or purchased from. This should be the only dealership you should work with.

garylynn0

Aug 10, 2014

I have to commend the sales and finance staff at Performance Lexus. I came in to test drive, of all things, a 2008 Honda Odyssey van. My sales associate was Maria. She was pleasant, courteous, and did not play the "high pressure" sales game that you see elsewhere. With the sales manager ( I sadly do not remember his name, it was either Ryan or Dan) we negotiated a fair deal on a fantastic vehicle. Although Maria was actually in the process of selling another car while I was there, I never felt neglected or trivialized. Lastly, Jason in the finance department got me through all the paperwork in short order. I highly recommend this dealership. I've bought many, many cars over the years, and this was probably the best experience overall I've ever had doing that.

honch6

Aug 9, 2014

This is our third purchase from Performance Lexus and are again pleased with the overall process. Doug was very knowledgeable about the RX350, personable and, most of all, very patient with us. He and Ralph were able to find the vehicle that met our specific criteria. Jason was also very helpful in completing the paperwork process. Jonathan familiarized us with vehicle and system operation and got us on the road.

dougjudy

Aug 7, 2014

The whole process of buying two cars at one time was not at all difficult. Tony was extremely knowledgeable about the vehicles that we purchased. It was a pleasant experience dealing with Performance Lexus in all aspects. I am duly impressed with Tony and the whole experience at Performance Lexus. Keep up the great work and you will continue to be extremely successful.

podsman

Aug 2, 2014

I have been looking for a SC430 convertible for well over a year, both in Ohio and South Carolina. Ralph Sells (the greatest) called me in South Carolina and told me he found one that I was looking for. I worked with Ralph and John Huling(who sold me my first new Lexus in 1992) and as usual the experience was great!! This is the eighth vehicle I have purchased from Performance Lexus and the second one since I have been in South Carolina, I purchased a RX350 for my wife in January 2013. As with the RX350, they will bring my SC430 to South Carolina for me. I am committed to driving a Lexus and would not think about buying it from anyone but Performance Lexus!

Lstraughn

Aug 1, 2014

My recent purchase experience was nothing like I imagined it would be! Jeff Butler made the process very easy to go through. His professionalism and customer service has been exceptional. Jeff and Jason made sure that I completely understood all documents, and more importantly Jeff was very patient in teaching me how to work all the bells and whistles in my new "Motorized RED Stilletto." Thanks Guys - You are Awesome!

Red Devil in Kentucky

Jul 28, 2014

Buying? See Mike Witte for no non-sense deals and after sale support as well. Need service? See Jason Watkins and get your car back on time detailed and billed as estimated. Looking elsewhere? Why?

drbiglu

Jul 26, 2014

Maria and Jason worked hard to get me into the vehicle I wanted for the price I wanted. I spoke with 5 other dealers and they gave me the best deal and where awesome to work with. They made it worth my while to drive from Indianapolis.

Pcleveland27

Jul 26, 2014

I called about a 2010 acura tl online. Tony was friendly and down to business. They worked with my local credit union in kentucky and delivered the car a day later to me in frankfort kentucky. Will buy here again.

emac7

Jul 21, 2014

Smitty made buying a new car stress-free, professional, and very fun. He is extremely knowledgeable and put us at ease throughout the entire process--as did everyone we encountered while we were there. The level of customer care provided at Performance Lexus is simply second to none.

djb2112

Jul 20, 2014

Only place i would purchase a vehicle period! Ralph and his team are the best. This is my 3rd time purchasing from Perfomance and i wouldnt go anywhere else

jjd2220

Jul 19, 2014

My husband and I traveled 70 miles to purchase a Lexus RX350 at Performance Lexus afterphone conversations with Tony Baxter. He was so professional and offered us a deal that wecouldn't pass up. We love our new car!! Thanks, Tony!!Jackie Dailey, West Jefferson, OH

thomas55

Jul 6, 2014

Purchased a new Lexus. Excellent experience! Outstanding facility with outstanding people. Everyone was friendly, professional, and prompt. We are very happy with our new car.

debruine

Jul 5, 2014

This was my 10th Lexus purchased at performance. The purchase experience was much better than the recent past. Maria Schrudder is the quality of sales people that Performance used to employ. Ralph stepped in, took the lead and quickly closed the deal based upon our past relationship. Feels like things are heading back in the right direction.

dtravis1

Jun 30, 2014

Everyone was very professional and courteous. I was impressed that there was a prompt response to email. I purchased my Lexus 250 from you and have been pleased with the service. It is a wonderful little car but no so friendly to 91 year old father-so i needed something easier for him to get in and out of. When it is time to replace my Lexus I will be back.

binman

Jun 29, 2014

Tony Baxter Sold us a nice Used Honda Accord . It was a Great Experience ! I would Recommend Tony and the Dealership to anyone/everyone . It was World Class.!

FC265070

Jun 29, 2014

The transaction of starting this deal was conducted while my wife was out of town. When she returend Tony Baxter in particular spent a great deal of time with her going over the features of the car and the Lexus experience. My wife felt very comfortable with him and he was a big help in answering her questions and uncertainty. Thanks Tony.

Srg1

Jun 29, 2014

I purchased a Mercedes GLK 350 almost 2years ago and my last 2cars previously had been Lexus. I missed the luxury , quality, features, ride and dependability. I should have purchased this vehicle when looking for a small SUV, costly error. Very happy with my new vehicle thus far and the customer care at the dealership.

FC265070

Jun 27, 2014

My wife was out of town when I first started the process of buying a car. The deal and situation began to look to good to pass up so we moved forward. I did not dare finalize until my wife returned to town. When we arrived at the dealership together our sales person greeted us in the parking lot. He immediately took us to see the car in a somewhat private area of the new car delivery room. My wife is very particular about everything and had many questions. Tony Baxter our sales agent spent 2 hours with her answering her questions and making her feel really comfortable. The more she spoke with him the more positive she became. He even assured her after she drives the car for a few days she can come back with as many questions as she wants and all will be answered. Afterword she told me he was a very nice man. Thank you Tony for helping make my wife feel so positive about our buying experience. Buy the way I would suggest to Lexus engineering design a sunglasses holder above the drivers door, she had one in her previous car by Toyota and felt Lexus should have one as well.

happy RX 350 owner

Jun 23, 2014

We visited Performance Lexus on Monday, June 16, 2014 with the idea of looking at new (2014) and pre-owned RX 350s. Maria Schrudder offered to assist as we were just looking around the show room. There were only a couple new RX 350s and they were not the color that I wanted, so we just looked at the pre-owned cars. We identified a low mileage 2011 that fit the color and had the desired equipment. My husband took it on a test drive and he said it was the smoothest driving car he had ever driven. We left that evening without making a decision as we wanted to check out a couple other options. We returned on Wednesday afternoon and made an offer on the 2011 car. After some negotiating, we agreed on a price and purchased the car with cash. The paper work was handled by Frank Hoskins. He was very efficient in preparing and explaining all the paper work that needed to be signed. We did not want to wait for the car that afternoon, so we said we would be back in the morning to pick it up. Maria Schrudder was not available when we came back, but another salesman, Rich Cook, spent at least 30 minutes with us explaining all the features including connecting my smart phone to bluetooth and how to use the navigation system which were new to me. He was very patient and allowed me to ask all the questions that I had about the car and said I could talk to his technical assistant if I had further questions. The 2011 manual for the car was not in the glove box, so Maria promised to get us one and if necessary order one. Also, Rich could not locate the second key, but assured us that we would receive one. We have not received a phone call or email since we picked up the car, and we are still awaiting these items. Overall, it was an efficient and pleasant experience dealing with the Performance Lexus people including the receptionists who were very friendly. We trust that we will receive excellent service at Performance Lexus.

Thang Nguyen

Jun 21, 2014

READ BEFORE GOING HERE...I have came to this establishment about a month ago for a used car and was very please with the vehicle. While i was please with the vehicle, my buying process was horrible. The sales associate was very bad with returning calls. There was two days of negotiation and finally my offer was accepted. To make the story short, they ended up selling the vehicle without letting me have any notice. I called in to make sure that the vehicle was still there and was told that they were completing the selling process of that vehicle to someone else but wasn't sure if it was going through or not and they would call me back to confirm if they would still have the vehicle. I did not receive any call, nor did they answer when I called in to ask if it was still there. Overall, I feel that this establishment deceived me. I think that it is not right to accept my offer, then turn around to sell it to someone else the next day. I don't know if this is how they do their business to everyone but they have made my car buying experience terrible. Maybe it is easier to buy a brand new vehicle here but when it comes to buying used car. PLEASE DON"T BUY FROM THIS ESTABLISHMENT!!!

bthang1030

Jun 21, 2014

READ BEFORE GOING HERE...I have came to this establishment about a month ago for a used car and was very please with the vehicle. While i was please with the vehicle, my buying process was horrible. The sales associate was very bad with returning calls. There was two days of negotiation and finally my offer was accepted. To make the story short, they ended up selling the vehicle without letting me have any notice. I called in to make sure that the vehicle was still there and was told that they were completing the selling process of that vehicle to someone else but wasn't sure if it was going through or not and they would call me back to confirm if they would still have the vehicle. I did not receive any call, nor did they answer when I called in to ask if it was still there. Overall, I feel that this establishment deceived me. I think that it is not right to accept my offer, then turn around to sell it to someone else the next day. I don't know if this is how they do their business to everyone but they have made my car buying experience terrible. Maybe it is easier to buy a brand new vehicle here but when it comes to buying used car. PLEASE DON"T BUY FROM THIS ESTABLISHMENT!!!

TomS

Jun 14, 2014

Thanks to Doug Greenup and the rest of the Performance Lexus team for a very professional experience. Keep up the good work!

southforkky

Jun 11, 2014

Salesman was great! Everyone made me feel like a VIP. Instructions on how to use features on my car was very helpful and so was instructor.

BengalsFan

Jun 7, 2014

I would definitely recommend purchasing a vehicle from Performance Lexus. The entire staff is friendly and helpful. Tony Baxter is the salesman who I worked with on my purchase. He did a magnificent job of providing me with all the information that I needed to make my decision. He was very friendly, accommodating.and knowledgeable about the vehicles and the maintenance schedules. The high level of service had an impact on my decision to buy. The quality of vehicles, in addition to some good pricing, offered at Lexus was a major plus.

rons92

Jun 6, 2014

Traded in a old Lexus I had for for a new ES350 so I knew what to expect from the car, what I didn't expect was the service from the dealership. The process was great from start to finish. Everyone there was professional, friendly and easy to work with. The best experience I ever with a car dealer.

Tommyjs

Jun 4, 2014

We leased a new ES350 with the help and professional guidance from Doug Greenup. We have obtained other Lexus from Doug and found each experience to be very professional and helpful. We highly recommend Doug.Jonathan Gutman introduced us to our new ES and left feeling even better about the car and dealership.

Steve and Lynn

May 21, 2014

My husband and I were very impressed with our salesman, Jeff Butler, the best we've ever dealt with. Performance Lexus operates as smoothly as one of their vehicles, each team member we dealt with was efficient and pleasant. From start to finish, truly a pleasure!

NewLexusOwner2014

May 19, 2014

I have purchased 3 different vehicles in the last 9 years, all of them of the German brand including Volkswagen, Mercedes, and BMW, and unfortunately with each of them, despite being luxury brands, the sales experience was worse than a root canal. Every experience offered a "used car salesman" or a terrible experience either before, during, or after the close of the sale. Needless to say I try to stay away from buying cars if I can help it as I kept my Mercedes for 7 years before trading on a BMW SUV. One day on the highway a flashy, sleek, and very sharp looking car caught my eye and was very surprised to find it was a Lexus IS250 AWD. I'd never really taken to the Lexus brand and stuck to German models, but this car really caught my attention. It made me realize after having the SUV how much I missed the zippiness of a car that hugs the road. I got rid of the Mercedes because of the rear wheel drive (snow), but the IS250 offered a solution to that with the AWD model. After doing some research it appeared this vehicle fit my needs perfectly, but felt it was out of my price point.After talking to a close friend that has owned Lexus before he strongly recommended Performance Lexus, specifically Doug Greenup and Dan Kommeth. I was hesitant at first since it is about 1.5 hours away from me, but he raved about the excellent customer experience and no pressure sales experience. He spoke at length of Doug and Dan "not playing games" and being absolutely 100% honest and upfront about what they could do and what they could not do. After hearing such great things, I made contact with Dan and Doug and provided them the car, options, and price point that would make me a new Lexus owner. Both Dan and Doug worked for approximately 2 weeks to find, much to my surprise, the perfect IS250 AWD with all the options I desired and at a price point that was within my reach. I might also add they found a car that my local dealer said "didn't exist" and would not work with me.After working the deal completely via phone and email, I set a date to pickup my new car, but in all honesty I was extremely hesitant based on my previous experiences. I still felt that "something was going to change" from the numbers we discussed or the car we discussed and I'd end up paying more given I was driving 1.5 hours to get it. I couldn't have been more relieved and happy at the warm welcome I received at the dealership from Doug. Doug came to meet me at the door and walked me to his desk where he immediately informed me that Finance was going to be a few minutes because they were with another customer but that he went ahead and started as much paperwork as he could. We quickly filled out the necessary paperwork and he provided me with options for tire care, exterior care, and interior care that I could purchase at finance. After approximately 15 minutes, Finance was ready for me, which is where I expected the ball to drop and learn that something with my deal (car price, trade value, interest rate, payment, terms etc...) was going to change. This did NOT happen. Finance was the easiest Finance experience I have ever had. Frank Hoskins was fantastic and I literally walked in and signed the documentation and was finished within 30 minutes and NOTHING CHANGED from the deal I worked out via email and telephone. Frank was extremely honest with me in regard to what protection plans and warranties I needed or didn't need by asking me questions on how I use the car and how many miles I drive. He easily could have recommended the most expensive plan, but he did not do so. Instead he focussed completely on what would be best for me.All in all, I don't think I spent more than an hour in the dealership before I was on my way back home. It was the best and easiest car purchase I have ever made. The IS250 AWD is also by far the favorite of the cars I have owned, without question. You may think that is due to it being new and recent, but I can assure you this car is everything. It is luxury, sport, and functionality (AWD for snow) wrapped up into one car. The GPS and technology options are the best and far superior to any of the German brands I've owned in the past.If you're looking for a no hassle and easy car buying experience, Performance Lexus is where I would go, even if you have to drive 2 hours to go there. Dan runs a top of the line dealership, Doug was the best non-salesman salesman I've ever worked with, and Frank was great during Financing. I couldn't be happier!

PRD

May 16, 2014

I actually purchased a previously owned vehicle from Performance Lexus over e-mail because I live in NC. I had a great buying experience with Ralph Sells years ago so I thought it was worth a shot to speak with him and his team again. I shared what I was looking for and Ralph gave me a call about eight days later about a trade-in that they had just received that seemed to fit my needs. Ralph also had me work with John Huling on his sales team and he was terrific. The Performance Lexus mechanics gave the car a quick thumbs up after their review so I purchased it sight unseen. I did have them detail the car as well and I must say that the car looked spectacular when I received it (even under the hood!). I wish I lived closer so I could utilize their service team but I'll certainly continue to look to Ralph, John and Performance Lexus for future car buying needs.

Ohhankes

May 13, 2014

We have purchased and maintained two Lexus RX vehicles from Performance Lexus. No other dealer or make of vehicle can measure up to the quality performance of this dealer. The low pressure buying process with professional sales people will keep us coming back. The vehicles are super reliable and very comfortable. The service department gets the job done quickly and a Lexus loaner car ensures we sample the current year models. The dealership waiting areas are so nice that I hesitate to take a loaner vehicle when the service is a few hours. TRY Performance Lexus and you too will live the performance!

Frobbins

May 11, 2014

The employees of Performance Lexus made my car purchase a very pleasant experience. They found a great car for me, low pressure environment, and the personal attention and personal service if very impressive. It is very easy to recommend this dealership.

Viox25

May 11, 2014

We had a great experience with the dealership and it's team of salesmen. All were kind and courteous and informative.We would definitely recommend the dealership to anyone looking to purchase a vehicle.

scoops0201

May 8, 2014

If you are looking to buy a Lexus from someone who will put ZERO pressure on you, who will work hard to get you in whatever vehicle YOU want to drive, and who has YOUR best interest in mind, call Tony Baxter at Performance Lexus! The whole car buying experience is a nightmare as far as I'm concerned. Tony makes the process as painless as possible. Tony is personable and follows-up on every request. There are no games with Tony. No running back and forth from Tony to the sales manager, no haggling over price, no pressure to buy a car that you really do not want. Just an honest, open dialogue where Tony will listen to your needs and match you up appropriately with the car that best fits those needs. Today was the second car I bought from Tony in the past 6 months and as long as Tony remains at Performance Lexus, I will continue to purchase cars at this dealership! Thank you Tony!!!

Ash3780

May 7, 2014

Jonathan Smith took care of me in the most professional manner I've come across in any car dealership I've ever been in. The ES350 2014 is beautiful and the new changes are great. The dealership was a great experience for me and is as good as it gets.

BillFerrell

May 6, 2014

Without a doubt one of the best experiences I have ever had in purchasing a vehicle. My sales consultant, Mike Witte, worked with me to find the exact car I wanted and made it easy to do business with Performance Lexus. It was a pleasure dealing with Mike...as it was also with Dan, Ralph, Jason, and Jonathan. I highly recommend this dealership!

jeh2

May 4, 2014

Nothing could have been easier or more rewarding then purchasing a vehicle from Performance Lexus. Everyone I worked with, from sales to finance to pickup, was courteous, friendly, and low pressure, making the overall experience most pleasant from start to finish. Special recognition to sales consultant, Doug Greenup, who was with me at every step to ensure I received all the advice and help I needed. Doug even came in on his day off to assist me with everything needed to complete the purchase. Not only will I recommend Performance Lexus whenever possible, I will recommend Doug as the sales consultant to begin the buying process. Also, as a previous Lexus owner, I am very familiar and comfortable with all the superb amenities the dealership has to offer, and I never hesitated to visit their outstanding service department as well. Waiting could not have been more enjoyable!Overall, I could not be happier with Performance Lexus and everyone who made my experience truly outstanding in every way.

Cincy Executive

May 3, 2014

Ralph Sells does a great job. I just purchased my 5th car from him (2 ES, 1 LX, 2 LS). The sales rep he assigned that day, Doug also was a pleasure to deal with. I checked out a few models, test drove one, and then negotiated a fair deal. Within a few hours of arriving at the dealership, I drove off in my new 2014 Lexus.

Columbusshopper1980

May 1, 2014

I always purchased my Lexus vehicles at my local dealer and after being in the industry later learned how dishonest they truly were. I met Dan in 2013 by chance and found him to be upfront, trustworthy and to the point. I have a busy schedule and really don't have time for back and forth. When I decided to go back to the Lexus brand I let Dan know and he arranged my first deal. I found myself a few months later back in his office purchasing a used certified Lexus. This past weekend I had the honor of picking up my new RX and drove it off the showroom floor. The experience with Dan, Doug and Jason has now flowed over to others as my partner recently purchased a brand new IS from Dan. We love our new cars and the features on the RX are absolutely amazing. Lexus has come a long way since 2007 and Dan definitely made it worth my while to make the drive and helping to decide between a $56k GX or $57k RX. I'm so glad I chose the RX for the smooth ride, chrome wheels and cruise control features. Thanks to this amazing team of young men for all of their help and loyalty along the way. Gold stars across the board.

LexusConvert

Apr 30, 2014

Really appreciated the low key, no pressure approach I experienced. I felt that I could ask the questions I wanted to when I wanted to, which was a nice change from some of the more high pressured salespeople out there. Ian was great, never made me feel like I didn't know what I was talking about (another pet peeve of mine). Actually, everyone at the dealership was very helpful, polite, and respectful of my time.

Priestdj

Apr 25, 2014

Tony understood my timing and respected it. He moved the negotiations and paperwork through quickly and minimized the amount of time I was at the dealership. He was extremely courteous and helpful and I highly recommend Tony and Performance Lexus.

brodeyo

Apr 22, 2014

Tony and team took care of me from the moment I stepped through the door. Tony worked tirelessly to ensure the right vehicle was found for me and the right deal was put in place. The experience was straight forward, smooth, and without pressure. I would highly recommend Tony and Performance Lexus.

scottsandusky2014

Apr 14, 2014

Simply put, a nice experience. Tony was great and the process was easy. I have had the RX 350 for a week and I could not be happier. I would recommend Performance Lexus to any one looking for a new or used car.

JMac

Apr 7, 2014

As always, service was excellent and reliable. Suggestions for additional work made sense and were appreciated.

kssterusky

Apr 7, 2014

This was the second time we purchased a vehicle from Performance Lexus and it was also the second time we worked with Tony Baxter. If and when we buy another Lexus we will absolutely positively choose Tony as our sales rep. He is knowledgeable, funny, professional, and overall a wonderful person in every way. By the end of the entire vehicle purchase process you almost feel sad that it's over. Tony is like making a new friend. The dealership has friendly knowledgeable associates and you don't feel pressured in any way to purchase a vehicle. We give Performance Lexus and Tony Baxter an A+ !!!

hrose

Apr 2, 2014

Ian was VERY helpful and helped me purchase my new Mazda! I love that the car was clean, a full tank and there was a comfy place for us to relax while the paperwork was being put together. I felt like Ian was on "my side" when it came to coming to an agreeable price. He may be fresh behind the ears but an awesome addition to the dealership!

Bert Thomas

Mar 27, 2014

Wow, I can not say enough about the level of customer service I received from Jeff Butler at Performance Lexus in the Kings Auto Mall. I too am in sales and I understand exemplary service when I see it. If you are in the market to buy a car... any car, you owe it to yourself to visit Jeff and his fine team first.

zettiefan

Mar 27, 2014

We purchased a used GMC Yukon XL Tuesday night from Performance Lexus. We originally worked with Smitty and then Tony Baxter helped to close the deal late into the evening. The sales reps and the General Manager all were very willing to work with us based on our budget and our family needs. They never lost sight of the fact that we were seeking and had found the right car and the dealership was seeking to sell us a car that was on the lot for a while. In the end we got the perfect car for us at the correct budget. We appreciate everyone staying later to get the deal closed, from the finance manager, to sales to the man who detailed the car and was out there in the cold with Tony changing out the plates. It was a wonderful experience considering how stressful buying a vehicle is, especially with 3 kids in tow with us.

DKP

Mar 21, 2014

Bought a used car I saw online. During the entire process everyone was very friendly and actually had a good time negotiating the deal. Tony Baxter was great to work with. So far very pleased with the purchase and will definitely go there 1st for the next purchase..highly recommend.

Stan

Mar 19, 2014

A very pleasant experience from the initial test drive with Mr Davies, to the buying process with Mr Smith and Mr Baxter, and the delivery process with Mr Hoskins and Mr Gutman. Mr Kommeth, General Manager, and Mr Frankenberg, Sales Manager, were obviously concerned with customer satisfaction. It seems that the amount of paperwork has increased since I bought my last vehicle, but that's not the fault of the dealership. The dealership is focused on providing good service and I highly recommend Performance Lexus for anyone in the market for a new car.

pillroller

Mar 19, 2014

This is the best place to purchase/lease a Lexus I come 500 miles from South Carolina back to what was home to continue to please from Ralph as I have been doing since he has been at Performance LexusI did visit two dealers in South Carolina and two in Georgia in the past but will NOT either of them visit again In a visit to one store I spent 30 minutes sitting in an IS on the showroom floor and never was greeted or spoken to by anyone except another guestRalph has always had very informed and people friendly sales people - the take home message is Ralph is a KEEPERRob is new but he is a keeper alsoJim Mullaney

XavierMBA

Mar 18, 2014

In my past experiences, the process of purchasing a car has been everything but enjoyable. Performance Lexus changed this trend. I was contacted by Tony Baxter shortly after submitting an online inquiry about a 2008 Infiniti G35. He was very professional on the phone and made me feel respected as a first time customer. The experience only got better during our afternoon appointment. Unlike the typical salesman's tactic, Tony did NOT pressure me into a sale. Instead, he focused solely on providing excellent customer service. He gave me the space I needed to evaluate the car while at the same time being readily available to answer any and all questions. When it came time to do business, the low stress experience continued. In summary, Tony was pleasant to work with. He was very professional throughout the entire process. He even stayed after hours to send me off in my new car. Great work! I also worked with Jason Morgan in Finance. Like Tony, he thoroughly explained the financing process and made sure I knew what I was signing. He also made it a point to converse at a personal level, making the time consuming process more enjoyable. I should also add that he stayed after hours to complete the paperwork. Thanks, Performance Lexus for a stress free experience. Your customer service is exceptional.

gongyaohui

Mar 15, 2014

Wonderful experience, very friendly staff and provide all helpful information. The agent, Smitty, is super good, he event made extra steps to make this a delightful purchase. Will definitely recommend to my friends.

Bearctdent

Mar 14, 2014

Fantastic experience working with Robert Marion , salesman and Jason in finance. Both were extremely professional, honest and sincere. By far the best experience I have ever had at any dealership in the past. Highly recommend working with both of these outstanding individuals! This is a quality dealership, I can now see why they are so popular and sucessful!!!!

jmajor79

Mar 13, 2014

Coming from the BMW experience, I can personally say that my experience at Lexus was outstanding. From the first moment I walked in the door, I was treated like royalty. Tony Baxter's calm demeanor, and no pressure attitude played the biggest role in me joining the Lexus family. Tony helped me find the perfect car, with just the right options. I didn't feel oversold, or given a bad deal. Quite the opposite. Tony, Rich, and Ralph worked up a fantastic deal that even beat the monthly lease special! My car was detailed, and delivered with some extra goodies like leather key holders, and an umbrella. Performance even takes that extra step to show you how to use your new car (which is necessary with today's technology). The facilities are also a huge factor why I decided to purchase my vehicle there. They have a movie theater, gym, and a world class waiting room with plush leather chairs. The waiting room also has great snacks and drinks along with free WiFi. If your looking at Audi, BMW, etc., do yourself a favor and give Performance Lexus a chance. You won't be disappointed. See you at the gym!!

Jonekm

Mar 10, 2014

This was the first time I purchased a vehicle from Performance Lexus and was very pleasantly surprised. I spent a lot of time with Maria Schrudder who took me on my test drive. I was interested in leasing a 2013 CT 200h. I found Maria very knowledgable about this particular car and later found out she ownes a earlier model. She offered great personal insight as well as wonderful information about leasing a Lexus in general. I was extremely impressed with her professionalism and felt that she was genuinly excited for me during my process. I also spent some time with Ryan Frankenburg who worked very hard to help me meet my payment requirements and ensure that I was completely satisfied with the price and terms of my lease. I was extremely impressed and would abosolutly return to Performace Lexus in the future.

Icarus

Mar 10, 2014

Performance Lexus is a quality dealership. The staff is helpful, not pushy. We were fortunate to have worked with Tony Baxter. He was very informative, insightful and straight forward. Tony worked with our family to choose the right vehicle for us that will enable us to have the safety, comfort and relaibility we depend on for our drives. Pricing was good, the CPO program is a great asset. The staff assisted us in educating us on how to program the many options and functions on the vehicle. This is the second vehicle we have purchased at Performance, our third will be purchased there as well.

pgpetty

Mar 8, 2014

Doug, Ralph and Jason were so very helpful and made the process go smoothly. We will go back to Performance Lexus for all our cars. They are the best.

rlexus

Mar 6, 2014

Smitty rates a 10. The sales manager gets a 0 for playing pricing games. Did not expect that from Lexus. Frank Hoskins was also very helpful. The people who prepared the car for sale rate a 10. The RX was very clean, looks like new. Thanks, except the sales manager!

PaulaW

Feb 23, 2014

Mike Witte and the staff at Performance Lexus are a class operation. From our initial contact in the showroom through the delivery of my vehicle, customer service always was a driving factor. I would highly recommend Mike and this dealership to anyone looking for a new vehicle. Thanks Mike for everything.

messma02

Feb 17, 2014

Tony was excellent to work with. He provided the information I requested in a timely manner and then provided the same level of excellence when it came time to fulfilling the sale. I look forward to being able to do future business with him.

222cj

Feb 14, 2014

I have always previously purchased my new and sometime fun used Lexus vehicles from my local Columbus dealer (8 in the last 4 years to be exact) I have to say from start to finish Dan and the others who helped me at Performance are in a league of their own. I originally started to trade back last fall, but decided I wasn't just ready. In January when I contacted Dan I honestly imagined he would ignore my calls. I was completely wrong. He text me a week after my first inquiry to let me know that a new Lexus that he thought I would love had just arrived. He sent me photos and within a few hours I had a deal. It was almost two weeks later that I went to pick up my new car and it was just as he described. The salesman and finance advisor who assisted me were both very efficient which was a plus. I will definitely use Performance again and I have many many former clients and friends who drive Lexus that are well aware of my experience. One last thought......maybe I'll get to meet the man behind my deal one day. I still have yet to meet Daniel K. Until then thanks for making my deal and experience a great one!

mike crain

Feb 13, 2014

Scheduling service is very easy provide loners when needed. Very friendly, listen to my concerns and offer solutions without having to ask. I will continue to use Performance Lexus for all my service needs and when the occasion arrives that I want to purchase a new vehicle they will certainly be considered.

Jennifergetty

Feb 11, 2014

Doug Greenup was a pleasure to work with and very accommodating with our schedule. He was knowledgable about the vehicle we purchased and went above and beyond to answer all of our questions and make our whole experience easy and stress free. We would not have purchased a vehicle in Mason, being from the Dayton area, if not for the great customer service we experienced.

PurpleLooksGoodOnJoe

Feb 5, 2014

Thanks to John Milazzo (sales), Ralph Sells (management) & Frank Hoskins (finance) for superb work on my lease. Dealership was comfortable - Everyone was polite. Overall great experience. I will recommend everyone I know. Thank you again :)

Andi

Feb 4, 2014

John Milazzo (sales), Ralph Sells (management) & Frank Hoskins (finance) hosted the perfect car-buying experience. They were quick, yet thorough, walking me through what could have easily been an all day event, but ended up being a delightfully speedy affair. I love my new car and will recommend these three outstanding professionals to everyone I know.

1st time Customer at this store

Feb 3, 2014

Sales personnel was professional, knowledgeable, and most of all focused on what I wanted, not what was for sale, this was most refreshing. Providing quailty service and a quailty product in a timely manner.

trevor

Feb 3, 2014

Fantastic salesperson and a great experience all around.

Retired gal

Feb 2, 2014

I was accommodated for a last minute appointment which worked out great for me for a 65,000 mile service. Ron took my call at 7:30 am and was there to greet me upon my arrival 2 hours later. Turns out that rear brakes were needed as well. I was offered a loaner car but decided to wait at the beautiful facility. Ron said the brake service would take about 2 hours and 2 hours later, I was on my way. I have been a Lexus owner for 9 years and couldn't be happier...my car, customer service, the facility and just the overall experience is outstanding. My husband bought a new GS last year and I plan on a visit to Lexus for my next new car purchase in 2015.

Satisfied again

Jan 30, 2014

Purchasing a certified Lexus IS 250 was the best car decision I made, only surpassed by the experience at Performance Lexus. Pete Beck displayed the same superb customer service I received 6 years ago when I purchased my last used car with him. Every detail was addressed and my satisfaction was clearly the number one concern. I will be back in the future.

Oleh

Jan 28, 2014

This was one of the very best car buying experiences for over 60 years of car buying. Tony was very patient with us - no pressure. Very knowledgeable. We were able to drive the car home the day we purchased it. Tony kept us entertained the whole time we waited. We did a lot of research prior to buying. We believe we got a good price. We have had the car for about a month now with no problems. My wife loves the car.

John C.

Jan 27, 2014

I've had a Lexus from Peformance for the past 21 years and have never been disappointed by the level of care provided. Most of my interaction has been with the service Dept and most recently with Jason from whom I've received the absolute highest level of care without exception.

Tara Nguyen

Jan 27, 2014

It was a great buying experience. Jonathan "smitty" was very nice and made sure I got what I was looking for. All the tech specialists are extremely awesome! I would definitely recommend my friends.

SushuptaSudarshan

Jan 24, 2014

Tony and Jason are fantastic - patient, friendly, cheerful, knowledgeable, and very nice!! I really appreciate all their help!!! I would recommend them to my friends and family.

wjharris

Jan 24, 2014

Tony Baxter (and Jonathan Smith) were extremely responsive, courteous and consultative during the vehicle evaluation and pricing process. While this was our first visit to the dealership and our budget was for a pre-owned vehicle, we were very much treated as valued customers.

Powell & Caryl Toth

Jan 22, 2014

This is the 4th new RX 350 we have owned and the first one from Performance. Although we have been satisfied with all of our Lexus purchases, they all have been with Doug Greenup at both dealerships. He is an outstanding salesperson. He is both knowledgeable, and understanding of our needs. He attends to detail and follows through after the purchase. Our experience at Performance was outstanding. Everyone we dealt with was very professional and kind. We felt when we left with our new RX 350 that everything, finance and function, was described in detail and to our understanding. We would not rate any previous dealership higher than Performance! We will be back!

MPGHound

Jan 14, 2014

Had my CT Hybrid in for regular service and as usual everything was fantastic. Jason, the service manager, checked everything out for me, and always good to catch up with Mike Witte. Helpful, comfortable, timely = great service.

Trailerguy

Jan 14, 2014

In 2005 I purchased a ES330 that I have been very pleased with. When it was time to purchase again, there was no question but to buy another Lexus. My salesman, Mike Witte, made the buying experience an exceptional one. He found the car I wanted down to every detail. I purchased a 2014 ES350 and I couldn't be more pleased. Thanks to all at Performance Lexus!

TonyaBaker

Jan 8, 2014

I had been researching vehicles for over 6 months and found one that caught my attention. I live in Dayton, Ohio (approximately 45 minutes from the dealership). Prior to going into the dealership, I called to inquire about the vehicle I had seen online and got sales agent, Tony Baxter. I gave him the details of the car I wanted and he started researching their inventory. He couldn't find it right away so took down my info and promised to call me back as we were en route He called back within 30 minutes and by that time we were pulling into the dealership. Tony and Ryan were at the front desk waiting for us as we walked in. From the introduction, Tony greeted us with a smile and was very apologetic that the car I was coming to get was sold the previous evening, but he was ready to help find me "my car". And that is exactly what he did!!! His service was exceptional. He was personable, caring and worked within the parameters given to make sure I was satisfied. He worked with Ryan Frankenburg to go through the inventory again and again until they found a vehicle that met all my needs and stayed within my budget. Tony went the extra mile (even staying 90 minutes beyond close). I'm so thankful we decided to take the drive to Performance Lexus. I'd recommend them - and Tony - to anyone looking for a Lexus!!

Dan G

Jan 6, 2014

Just bought a 2014 RX350 and had probably the best experience in buying a car ever. By luck we had the General Manager, Dan Kommeth take care of us with the assistance of Sales Consultant, Mike Witte. Dan was knowledgable, friendly and really did everything to get me a deal that was incredible. The Finance Manager, Frank Hoskins did great job in explaining the lease closing papers. The delivery tech,Jonathan was very efficient in helping me with the features some of them are reverse of what I was use to on my German car I traded in. The best thing of the experience was not going through the typical car dealer game of what payment do you want which I experienced at another dealer just a few days earlier. I used Performance Lexus in 2001 and had a positive experience then and was very happy to enjoy that they have set a new level excelling in customer service. I would bet this is one of the top customer satisfaction Lexus dealers in the country.

Ralph1234

Jan 5, 2014

I have been leasing vehicles from this dealership for over 20 years. I have leased or purchased about 15 vehicles. Mr. Sells and the sales staff are the best, and in this case, excellant service by the sales department and most importantly Mr. Tony Baxter. Always concerned, continuous follow up, not just at purhchase, but throughout the term.

Al K.

Dec 30, 2013

I took my 2012 RX350 in for 15,000 mi. service, and thought I'd investigate the deal on leasing a 2014 RX350 while I was at the dealership. I found that I could upgrade to the 2014 with identical options for even less per month than I was paying for the 2012. I decided to add Blind Side Monitor and installed GPS options and was able to negotiate a satisfactory monthly payment while waiting for the service on my 2012 too be completed. As a result, I traded in my 2012 and drove out in the 2014. I found John Milazzo to be an honest and knowledgeable salesman and would definitely recommend him to anyone interested in buying or leasing a Lexus vehicle.

Nazeer A.

Dec 29, 2013

It was a real pleasure working with Tony Baxter, very knowledgeable and professional. He came in on his day off and helped me pick out my new 2014 Lexus ES. Out of all the Lexus stores in my area I drove hour and half to Performance Lexus to pick it up. From Sales to management everyone is very nice and professional. Thank you for all your help Performance Lexus team and especially Tony Baxter.

sumera

Dec 29, 2013

It was a real pleasure working with Tony Baxter, very knowledgeable and professional. He came in on his day off and helped me pick out my new 2014 Lexus ES. Out of all the Lexus stores in my area I drove hour and half to Performance Lexus to pick it up. From Sales to management everyone is very nice and professional. Thank you for all your help Performance Lexus team and especially Tony Baxter.

Gene Kopaygorodsky

Dec 24, 2013

Outstanding customer service. Great showroom. My wife and I loved the whole experience.

KPalmer

Dec 21, 2013

Best buying experience ever. John Milazzo , Ralph Sells and Jason in finance made the process work smoothly and comfortable.

Weezy

Dec 21, 2013

I did quite a bit of research before narrowing my decision. I test drove a BMW X3 and an RX350 before I finally decided on a 2014 RX350. The product spoke for itself, so the only thing that would have made me not buy would have been the sales experience. Being a single female, I always have my guard up for disrespectful salespeople who put on full court pressure. I was pleasantly surprised by my salesman Doug Greenup. Very friendly, knowledgeable, and low key. Because I drove to the dealership by myself, he even offered to drive my other car home for me. While he was at it... he programmed my garage door opener. Something easy enough to do on my own, but the gesture was very much appreciated.

Phil

Dec 10, 2013

I have a 2005 Lexus ES 330 which I purchased new when I lived in Minneapolis-St. Paul. Since I moved to Cincinnati in 2010, I have taken my car to Performance Lexus. This last visit was for routine maintenance, which have have done about every 6,000 miles. Jason Watkins was my service representative, who was attentive and fast. While I waited, I was able to get some work done in the quiet section of really nice and comfortable waiting area.

RonOH

Dec 6, 2013

I didn't like auto dealers. My experiences had not been pleasant. All that changed after I contacted Tony at Performance Lexus through the internet. No high pressure. No manipulating. My wife and I were encouraged to test drive the Certified Pre-Owned ES-350s we selected. Tony took all the time necessary without rushing us. We bought the car that day. It was an excellent experience. The facilities are outstanding, and the ES-350 is a very comfortable road car.

swtchksmom

Dec 6, 2013

We love our 2010 Certified Lexus RX 350!!!! Tony Baxter did an exceptional job selling us our first certified Lexus vehicle. He took the time to listen to our needs as well as provided us with a no hassle internet price on the vehicle which allowed both of us to get away from the uncomfortable "back and forth " traditionally done at other car dealerships in the area. Tony spoke knowledgeably about the vehicle and alleviated all of our concerns about purchasing a pre-owned vehicle. Tony was personable, honest, passionate about the Lexus vehicles in your dealership inventory and presented himself in a manner that was entirely consistent with the outstanding customer service Lexus is known to provide to both new and returning customers. We would definitely recommend Tony and Performance Lexus to anyone searching for an honest dealership committed to providing outstanding customer service!!!!! What an extrordinary experience!!!

Expected More From Lexus Certified Used

Nov 6, 2013

I had corresponded for a week with internet sales and drove 1 hour and 15 minutes from my home to the dealership AFTER calling the dealership to let them know I was coming to drive (and hopefully buy) the car. The salesman did not inform me on the phone that the care I specifically was coming to see had been moved to another dealership closer to my home the very day before. Upon my arrival he told me this news and offered to show me other vehicles. Needless to say, I declined.

Scott C

Oct 30, 2013

Prompt response time, xcellent sales representative (Tony) and smooth process throughout the sales experience. Facilities are top notch!

Richard S.

Oct 28, 2013

I just had a great experience with an Internet sale of a used Camaro that I purchased. Tony was on top of everything with e mails and questions as I drove over from Indianapolis to look at the vehicle. All of the paperwork was complete for my trade in as I arrived, and the transaction literally took only an hour from test drive to drive away.

Fun Nana

Sep 24, 2013

I had a great experience buying my ES 350. The sales man John was so patient, I wasn't sure what color or accessories I wanted but he never made me feel that I was wasting his time. The person who put all the numbers on paper was especially patient because I am very detail oriented and probably asked more questions than most. I would recommend this dealership and my car to everyone.

Todd

Sep 10, 2013

I was impressed with the sales and buying process. The salesman was very friendly, low pressure and took the time to show me the options so I could make a well informed decision. Despite the fact they were very busy, I felt like I was the only customer in the facility.

Lexus lover

Aug 30, 2013

Just bought an RX 350. The SUV is great. The buying experience was GREAT. I worked with Johnathan Smith "Smitty", and his manager Rich. The entire process was smooth and trouble free. Everyone involved was helpful, courteous and friendly. They were knowledgeable and patient as I asked my questions. I've bought several cars from Performance Lexus now and each experience has been pleasurable and pressure free.

JCR

Aug 27, 2013

Pete B. was quite helpful in explaining the features of the RX450h. He and the sales manager made the entire negotiation process stress free and without a lot of pressure. We finalized the deal via email while I was out of town.

LovinLife

Aug 16, 2013

I called in and spoke with a sales rep. about a specific vehicle, he said he wasn't going to be in the following day but would have someone contact me to set up an appointment.. no one ever called me. After I drove about 45 minutes to Performance Lexus, I realized the car in which I was interested in had the wrong color listed online (I was looking for a black car, which was listed on Cars.com but the car was actually Gray). I ended up purchasing the car on Wednesday and they sent it off to be cleaned and detailed, but there were still quite a few stains on the ceiling, in the trunk, on the leather and a big wad of gum stuck on the inside of the lift gate. I was told they would arrange for someone to meet me to finish the interior cleaning of my car the following day, it has now been two days and I have yet to receive a phone call.

Rocky 57 (Dave M)

Aug 16, 2013

I first purchased a new 2006 GS 300 AWD from Performance Lexus in 2006. I loved the car for all these years. It still looks like new but I had the itch. I stopped in one day and met John Huling. I told him I was just starting to look and was interested in the GS 350 F-Sport or the IS 350 convertible but I was also looking at a couple of german cars. John was not high pressure just through and made sure I was equipped to make the best decision for me. He called a week later to tell me they had a IS 350 C in and I could test drive but bad luck as I was out of town. I looked at the Audi's A6 and A7 but knew I needed to test drive the GS 350. I did and I made my decision. From there John and Ralph Sells worked hard to find the car I wanted. I'm now in a 2013 Obsidian exterior with black interior AWD GS 350 F-Sport. The car is great but these guys are awesome! I definitely recommend Lexus and John and Ralph and thank them for working so hard for me and providing such an enjoyable buying experience. By the way, the 2006 GS 300 is still in the family as my son-in-law just had to have it. Thats what you get when you buy the best cars and work with good honest people.

King of the Driving Range

Jul 31, 2013

Can't say enough good things. From Dan (general manager), to Ralph (sales manager) to MIke Witte, they're just great. Always helpful--and they take care to value your time. Just bought our third car and couldn't be happier with the vehicles, with the support after the sale, and with the process of buying the cars. Unlike any other experience I've ever had with a car dealership. A+

Florida Ron

Jul 8, 2013

I recently purchased a 2013 Lexus ES from/through John Milazzoa a sales person at Performance Lexus. John spent about 4 hours with me making sure that this was the right vehicle for me.. I am a Florida resident but spend 3-4 months each year back in the Cincinnati area. My previous vehicle (also a Lexus which I purchased several years ago from Performance) was registered/licensed in Florida so it was necessary that the new vehicle also be registered there. Since I was not planning to return to Florida for a few months, John and Dan Kommeth, the General Manager, took over the problem and handled the entire process of having the new car titled and licensed in Florida. And they gave me a very attractive deal. This was the best and smoothest car purchase experience that i have ever had. I am looking forward to the next time i am ready to trade in my Lexus.

GreenUpgiri

Jun 30, 2013

I recently bought ES300h from this dealership. When I first started looking around for cars at Performance Lexus, Doug Greenup showed up to explain to me about the choices and features in the Lexus cars. I test drove the car the same day I met him. He was courteous and professional throughout the buying experience. I very much liked the interior and exterior styling, technology, and fuel efficiency of this car. I was waiting for a car like this with a perfect combination of luxury and gas mileage. This is an ideal car to make an environmental statement while driving around in style. I test drove a Camry, but ES300h feels like a day and night difference from Camry despite having the same engines. Without much haggling, we decided a reasonable price point. I had a long chat with the finance guy about my experiences with cars of different brands and he helped me with good interest rate and loan terms. Buying experience is only part of the story, I value the dealership's vehicle service experience the most. I owned luxury vehicles in the past, but the dealership's service experience was disappointing to say the least. It takes company culture and commitment to build trusting relationship with the customers. I have heard good things about Performance Lexus and I hope to have good experiences with them in the years to come.

Ken G Happy Performance Lexus Owner

Jun 22, 2013

This is the second ES350 I have purchased from Performance Lexus. The sales person(John Milazzo) was excellent. My initial contact was David Bethel who was also excellent as he was responsible to work deal for my Lexus trade.. Finance group of Jason Morgan and Rich Cook also excellent. Another great experience and I am a happy Performance Lexus owner.

GreginLex

Jun 18, 2013

I saw a car on the internet. I called the dealership. Salesman Mike Witte received the call. He was very welcoming and gave me all the information I needed to determine my interest in the car. We made an appointment to see the car the next day. Meanwhile, I asked my son, who was visiting friends in Cincinnati, if he would drive by the dealership to get a look at the car. I gave him Mike's name, he drove to the dealership and, despite the fact that he arrived one hour before closing and without notice, Mike spent time with my son as if he were the buyer. Again, without notice or appointment. Next day when we arrived, Mike's humor, knowledge, and easy manner made us immediately comfortable. He introduced us to Dan Kommeth, General Manager. Dan, too, made us feel very comfortable. The same comfortable, welcome feeling was imparted by Sales Manager, Rich Cook, and by Michael Stain in Finance. I really have never had such a pleasant car buying experience.

Tami

Jun 18, 2013

Was extremely satisfied with the entire experience from start to finish. Smitty was our sales representative and he was so enjoyable to work with. The process was extremely quick, seemed very honest and quite frankly a lot of fun! Mike and Rick were great to work with as well. My friend purchased her car here a couple of years ago and recommended me to just stop by before I made my final decision and I was so glad I did. I left the lot with no regrets and extremely happy with my purchase:)

Ron James

Jun 9, 2013

Mike met my wife and I, understanding our needs for a new Lexus. He was very attentive to the options and colors we were interested in. Unfortunately they did not have the model/color in stock at PERFORMANCE LEXUS, but Mike offered to get model/color from a dealership in Kentucky and had it for us the following day! The action of a true professional and one who is interested in customer satisfaction. Also an individual we'll deal with the next time we're in the market for a new car!

Overall Satisfied Customer

May 21, 2013

John Drennan was my sales associate and I thought he did a good job. I used the gym while my new car and trade in were getting processed. Overall, I thought it was outstanding except it just took too long. I showed up with my USAA certificate for the no haggling price for my 300h and thought it would shorten my time there but it was literally an all day process. When I went back for my new floor mat installation, I wanted a car wash and almost didnt' get it because their person was saying it was not open. On top of that, he rushed through and my car was sort of wet with spots when I left. By far, the best dealership I've been to, except for some minor inconveniences.

Jigar

May 7, 2013

My wife went there for service, she had part of inner mirror missing. She asked them to look into it. Instead of looking and tell us what to do they removed whole mirror and told us that front windshield was from different company so they can't attach it and if we want to get it fix we have to put Lexus windshield. It took my wife lot of argument get it fixed. And the job was done poorly. Mirror fell off with in few days. We called them back and they didn't bother to admit their mistake and just came up with excuses. I mean my mirror was fine until they removed it. This was just service part. I would never go to this dealer again not even for purchase.

QueenOfSpades

Apr 2, 2013

Recently purchased a new car (RX 350) at Performance Lexus. Rob helped us find the right fit for us, while being patient as we chose exactly what we needed. The car sells itself but the staff was friendly and attentive to our needs. Would buy again!

Hands

Mar 8, 2013

I recently purchased a Lexus ES 350 and I found the buying process to be a positive experience. My salesperson was very professional and went out of his way to accommodate our needs.

Slammin Sam

Dec 19, 2012

Tried to buy a used car from these folks Was told to get back to salesman next am to see about the deal. Told original salesman I would agree to price. No one returned numerous calls I made the next day. Was told by 2 salesmen they would return my call after they looked into it. Finally, at the end of the next day; a salesman called and said the car had been sold. They won't tell me the whole story. Don't do business with these people. I acted honestly and in good faith, but it seems they don't care. It's not the way I would run a business.

Future BMW Owner

Nov 7, 2012

My wife had her ES330 serviced on 11/6/12. It wasn't the first time that she came back home from Performance Lexus (King's Mall Cincinnati) frustrated by the way she had been treated by some men at the service desk. Service time estimate was double to what they promised, so was the estimate of how long it would take to get the vehicle washed, and her complaints were not met with due seriousness. All in all, combined with similar past experience, this service team doesn't live up to the company slogan.

LoveNotBeingHassled

Sep 8, 2012

Recently purchased an IS 250 and could not be more pleased with the experience. Very professional and knowledgable staff as a whole and felt very welcomed in the dealership. My salesman, Dave, went above and beyond to help me get the vehicle I was looking for without making me feel pressured. Will definitely return.

LS enthusiast

Jul 30, 2012

I found and completed a deal for a 2008 LS460 in 2 days. Working with my sales guy at Performance Lexus in Cincinnati was effortless since it was all done on line. They were attentiv4e and focused on getting a deal done that was good for me as well as for them. It was a pleasure.

UsedCarBuyer

Jun 4, 2011

A lavish dealership, Performance Lexus creates a first-class buying experience. You pick up your car directly from an indoor customer showroom and drive it off the floor and out the door. I bought my car over the web. The salesman met us at the airport, bought us breakfast, met our every request.

Karen Pringnitz

Mar 14, 2011

I was in the market for a used Lexus RX. I was promptly greeted and was shown a large selection of used Certified Lexus RX350's. All were very clean inside and had new tires. I met Chris Patterson and was treated like a VIP! I couldn't ask for a better car buying experience. I was given a tour of the dealership,service area, and all the lounges. I was even treated to a Lexus Owners Brunch! A+ to all at Performance Lexus!

stacypick32

Mar 14, 2011

I recently purchased a New 2011 IS250. Extremely friendly and informative sales people. Ralph Sells was excelent to do business with.Got the price I was looking for and free car washes for life. Performance Lexus has it all! Great Dealership and staff!

chetmaan23

Jun 22, 2005

In July of 1999, I purchased a used Lexus for approximately 34k. I was told the vehicle had no prior damages, was inspected and being sold as a Certified Pre-Owned Lexus. I specifically wanted a high quality, damage-free car as I had seen on the t.v. commercials for Certified Pre-Owned Lexus vehicles. I experienced numerous electrical problems and waterleakage in the trunk. I learned through another C.P.O. Lexus dealer who serviced my car, it had extensive body repair work done prior to my purchase.<br>It is my opinion, I was sold a vehicle under a program designed to protect me (as a consumer) but instead deceived me for the sole purpose of Performance Lexus' monetary gain. I still own a Lexus vehicle but have lost faith in the integrity behind dealerships who misrepresent their product. I learned a valuable lesson from this experience, no matter what the circumstances...buyer beware!