Used Cars for Sale at Performance Toyota (OH) in Fairfield, OH

john townsend

Oct 31, 2016

dealt with patrick mcgraft and alexia and was plesantly surprised with the whole experience. we purchased a 2016 highlander and their expertise made the whole eperience easy and enjoyable.

Samantha Turner

Oct 31, 2016

Wow! Every time I go in this place I feel like a queen! Lol even if I have just got off work, (I am machine operator, so not looking my best lol)The waiting area is so nice and the employees are just super nice. And I am not spending a lot of money on an oil change either! Love this dealership!

Lisa

Oct 30, 2016

I just purchased a new Corolla S plus from Evan Stephens at Performance Toyota. He was very professional but also approachable and easy to talk to, which made me more comfortable. Also, he did not pressure me to buy, which added to the experience. I hope to have as much success with my new car as I did with the last car that I bought from Performance, which has served me well for 15 years.

Toby Mathias

Oct 30, 2016

Mr. Jeff Rhoads was excellent and extremely knowledgeable about all features of Toyota products. His offer to answer any questions about all the high tech features well beyond purchase date was very much appreciated.

auntdeb

Oct 29, 2016

I had a great experience at Performance Toyota when I took my Corolla in for its 20,000 mile checkup. Everyone, especially Bryan, was friendly and professional. And my wait time was even less than predicted. Altogether, a great experience.

Carol Neidhart

Oct 28, 2016

I cannot thank the team at Performance enough for their patience and support through the leasing process. From Andy to Nate to John Campbell, the sales force was amazing and really went over and above what was expected! I would recommend this dealership to anyone looking to buy or lease a new Toyota!!

My carpenter

Oct 26, 2016

Best most curtious ever and did everything possible to help us through the prossess. Oz did the very best at making us comfortable at Fairfield Toyota and every one there was very houspitable and polite. Your finance man searched and found the best interest rate possible on the payment plan for us. I'm looking forward to doing more business with you in the future.Pastor carpenter and Mrs Kitty

AJAY WARRIER

Oct 23, 2016

Always my one-stop shop for any of my Toyota service needs. I always try my luck with performance first. They are exceptional in terms of customer service. The only thing i would wish they could do better is try to accommodate regular customers in the same week instead of next week, but i know that might be tough considering how many customers love them and always choose them for their service needs.

Jim B

Oct 21, 2016

Excellent service performed courteously and in timely fashion.

P.Rooney

Oct 21, 2016

Eddie was great! He explained everything to us so that we understood how everything worked!

Deb S

Oct 20, 2016

I highly recommend this dealership to anyone in the Tri-State area. Everyone at Performance is knowledgeable, professional and genuinely happy. I have purchased vehicles, had warranty work, had service work done at this dealership for years and have always been extremely happy with the results. Great job to all levels of team work at Performance!!

Ken Benjamin

Oct 18, 2016

My salesman was extremely helpful in the selection process and purchasing my vehicle.Everything was done when he said it would be done and he helped me with setting up the car's systems.

Jill B

Oct 17, 2016

I bought a Tacoma at Performance Toyota this past weekend and I was very impressed with my whole experience. The entire staff was friendly and welcoming. My sales rep was Jeff Rhoads and he was outstanding! He is very, very knowledgeable, low pressure and easily accessible.....even on his days off!

Liberty

Oct 13, 2016

I just bought a new vehicle within the last week from them. It seems like their process is okay, but they screw up the little things.For example, right after they handed me the keys to my new car to start it, the battery was totally dead. They had left the door open the entire day and it drained the battery. Not a deal killer, just really annoying.Once I got the vehicle home, I notice a 2 foot side access panel inside the car was just missing totally. I don't see how the panel disappeared, but then I had to call and they are ordering a new one. The good news is they have been responsive to ordering the new part.They told me that the car comes with free car washes. The next day after I got home I was wondering how that worked, so I called. Turns out you need to get these tickets in order to use the car wash. Would have been thoughtful to include the tickets when they gave me the vehicle, so I didn't need to come back to get them. Again, not a deal killer or anything, just could be a bit better.Finally, when the car was detailed it looked very rushed. There was left over polishing compound in many different areas of the car, there was lots of dirt still on the rims that they missed when they wiped it down, and there were large pieces of something on the dashboard where it was clearly visible. They also hadn't removed the sharpie marks from the headlights until I asked.Overall, they have seemed responsive to fixing things once I notice them and ask them to get fixed, but if they slowed down a little on the front end of things, it would be a much better experience.

Angela

Oct 11, 2016

Greg actually was the only reason I probably bought a car. After a bad first experience he made sure that I was happy. I feel that he went above and beyond what he had to do to make me happy. He didn't try to up-sell me and actually spent a considerable amount of time searching online for the exact car that I wanted (we didn't find it unfortunately). I would highly highly recommend anyone in the area looking for a Toyota to go see Greg at Performance! My only complaint is that the buying process is WAY TOO LONG! That isn't a Performance issue, that's a buying a car anywhere kind of issue.

Wendy

Oct 2, 2016

Had a great experience at Performance this time. I came in three years ago and was disappointed with the customer service, but the place is under new management now and it shows. We were greeted promptly and shown great courtesy. Our salesman Logan did a great job showing me exactly what I wanted. It took me about a month to drive other cars and settle on the Hybrid Rav-4, and Logan remembered us as soon as we walked into the shop.We made the deal as painlessly as any deal has ever gone (there's always the dance, but we kept it to a minimum).Beth did our finance and did a great job.Overall I'm thrilled with my new car and I got it for exactly what I wanted to pay. So happy to be back in a Toyota.

B.E.

Oct 1, 2016

This was surprisingly easy. A vast number of choices and attention to every question (including quiet patience) by Blake made us feel comfortable during our visit and purchase. The sales manger explained their offer in understandable detail and we felt appreciated for our business. the business manager, Beth, had all the paperwork ready and we moved through the usually tedious closing with ease.We'll be back for another lease negation in 3 years.

TJ

Sep 26, 2016

I dealt with Greg Cossman. Very easy to work with and personable. Booking an appointment, test driving, and negotiations all went smoothly. After that though, I had to wait almost three hours to see the Finance Manager and finish the paperwork. I'll grant that this was a Sunday, so they were busy, but in that case, you think there would be more than one finance person working. Other than that, I was pleased with the service at Performance.

Carl

Sep 19, 2016

The staff was very friendly and knowledgeable. They went above and beyond to find me the best financing deal. I will definitely be back when it is time to purchase my next car.

Chrysten

Sep 3, 2016

I bought a used car from Oz at performance Toyota and it took forever! As in 2 days forever... We knew exactly what we wanted within 15 minutes, told them we wanted to buy it. No negotiations were needed. We proceeded to wait 4 hours- 2 of which were after hours, then was told we needed to come back the next day to complete the sale as the business office personnel left- which is who we had been waiting to meet with for hours. Oz was great though. Just wish their business office was a little better.

ayhennen

Aug 31, 2016

This is the 6th or 7th new car I've purchased from this dealership. That says it all.

Melanie

Aug 31, 2016

I was really nervous and upset due to the circumstances leading up to the buying of my car (car wreck, totaling of my car, & dealing w/insurance) it wasn't the first time buying a car but I loved my car that was wrecked so I looked very hard to see if I could find one like it and my hard work payed off. I found one just like it. When I went to Performance I was greeted by Mr. Craig Treon and from there on was taken very well care of. I asked to see the car and he brought it around all my questions was answered upfront and truthfully. The credit prossess was handled VERY WELL, being there was a few bumps in it. They worked with me until my car was financed. They didn't talk down to me or belittle me, even complimented me on getting my credit score back up. So the whole process was a great experience so much better than I thought it would be. When I found out I could get the car, they removed the sticker from the window (got rid of ALL the sticky stuff) the car was spotless, filled the tank w/gas, the only thing that I was kinda aggravated at was I asked that they fill the coolant tank (it was empty) and the windshield wiper fluid tank (empty) asked SEVERAL times to be filled. They never filled it. Anyway may be petty but I thought they should have done it. Overall it was a great experience looking forward to see how the service part will be when I go for an oil change when my time comes.

Stephc45

Aug 2, 2016

First time to buy a car in eight years (and I'm now retired), so I was nervous about the process. But with Oz as my salesperson, I learned all my options. We explored buying vs leasing. I ended up leasing a 2016 Corolla and it was the perfect option for me. Everyone's was extremely friendly and helpful. I would definitely recommend Performance Toyota to anyone in the market for a new vehicle!

Savannah johnson

Jul 28, 2016

Worked very hard to get me into the car I wanted, at the payment I could afford. Would definitely recommend performance Toyota!

Larry R

Jul 17, 2016

always been fair and would work to make it work for us

Preston

Jul 1, 2016

Rashawn was a pleasure to work with. Buying a new car can be a royal pain but he was most helpful and really helped me understand all the new features.

Thomas E Dexter

Jun 27, 2016

Our salesperson was Tommy ! He was amazing ! Honest, friendly, knowledgeable , and helpful.

Kelley

Jun 25, 2016

Our sales person, Tommy, was amazing. He was friendly and so helpful . He was extremely knowledgeable about the product he represents. He turned die hard Ford truck fans into Toyota lovers ! Will never buy anything else.

smiliept

Jun 23, 2016

Evan Stephens was great. He is not your typical salesperson. He is very down to earth and is not pushy. He is willing to answer any questions I had. He even took the time to stay late on "mother's day" with us instead of rushing us out of the dealership to spend time with his family.

MaMa Hood

Jun 21, 2016

we had a great experience buying my daughters first car. They were able to meet our needs for safety and budget! All the staff worked together to make sure we were completely satisfied. We recommend Performance Toyota for your car buying needs!

R.L McMahan Sr.

Jun 10, 2016

Performance Toyota treated me and my wife great. Our salesman was very courteous and treated us way better than any salesman ever has. I visited several dealerships and the fact that I was treated with respect was the main reason I bought from Performance. I cannot say enough about the salesman Yair Arroyo. Wonderful buying experience.

Ryan N.

Jun 1, 2016

I just bought a new 2016 Toyota Corolla for my daughter. Jarred Newman was the salesman and I could not be happier with his service. I do not have a lot of time to sit in a showroom and work out a deal. Jarred was willing to work with me over the phone to get me where I needed to be. The paperwork and finance manager we worked with were both quick and effortless. I will in the market for a new Tundra in a couple of years and these guys will be getting my business.

Jimmy Parikh

May 29, 2016

Ensure the cars is properly checked by the service centre else later you would have to take the car for servicing and pay $50 for each servicing a. The Power outlet was not working in the car. b. Not all 6 speakers of the music system are working 2. The car came without Floor mat and trunk mat - spend additional bucks to buy it. Two weeks and financing is still not processed. Have to follow-up to know the status and ask if any other document are missing. Have to visit the dealer more than twice to submit or sign on documents.

nancy green

May 26, 2016

I recently leased a 2016 toyota prius. my sales associate was yair arroyo. He was very nice and answered all of my questions and when I asked him to try to get a lesser monthly payment for me he was very willing to talk to his manager and was able to reduce it. he also tried to tutor me on all of the options and welcomed me to come back any time for another review----which I am going to do because I still don't have a good grip on how to use everything.

anikay

May 11, 2016

The sales rep was recommended by a friend. He was friendly, helpful, and very accommodating. He was knowledgeable about the vehicles and tried to match our needs with the right car. What I liked best is that he wasn't too "pushy."

Julie McKenzie

May 9, 2016

Had a great salesman, Courtnell Francois, was very caring. Made sure that everything went well with the sale. Showed me how everything worked in my new 2016 Sienna. Couldn't ask for anything better.

JWB

May 9, 2016

Outstanding car buying experience. I have bought several cars from dealerships and this was by far the best. The salesman, Jeff Rhoads, was very knowledgeable, patient and helpful in working with us to find the car we wanted. When it was time to deal with the finance department we were very happy with the assistance that we received from Beth. She was professional, efficient and the paperwork and financing took less time than we expected. Everyone we met at the dealership was polite and respectful. So different from experiences I have had in the past from other dealerships. When the car arrived it was well prepared. Jeff gave a great introduction to the vehicle and how it works. Told us to call him anytime if we had questions. Great buying experience! Thank you Performance Toyota, Jeff and Beth.

NC

Mar 23, 2016

We came into Toyota to find my stepson a used car and a very nice salesman by the name of Rashawn Jackson helped us through this process. My stepson was a picky person so we were there for awhile but that didn't stop Rashawn he was very understanding and let us look at any car we were interested in. He is definitely a great employee and you can tell he cares about his customers and follows through all the way to the end. I will definitely be back when I need a new car. Great customer service and I would refer everybody to this business

Mark_and_Terrika McCoy

Mar 14, 2016

Working with Eddie G. was a DREAM COME TRUE. When you say zero pressure to purchase, he exemplified our experience. He was kind, courteous and willing to go the extra mile. I admit, I am fairly to moderately hard to impress, but he DEFINITELY changed our perceptions of what car buying should be. I gave the entire experience nearly 14 days- just to see if he was legit! He was awesome. He never over solicited me, and took care of us. My husband literally came in, test drove a few of the selections Eddie and I made (yes, I'm THAT customer) and signed. Eric intercepted us toward the purchase/document signing, but they were a great team. In regards to the facility, I have a Lexus so I am definitely spoiled... If you are ever at Toyota, ask for Eddie G. or Eric K.

Ben

Feb 2, 2016

Amending this review after the excellent customer service I received after working with Toyota Performance. I'm satisfied with Peformance Toyota. They did everything they could to make sure I had the best experience possible. I appreciate their willingness to uphold their customer satisfaction by putting the customer first. Their sales reps and finance dept. was very friendly and personable. The buying experience went smoothly! Ben Mishler 2008 Nissan Sentra

kathymwebb

Jan 30, 2016

We were looking for used RAV4s and happened to see 2 at Perf Toyota that we wanted to check on on 12/30/15. Drew Hallman was our sales person and was very easy to work with. He did not push us but was very helpful in all ways. The facility is very nice with a comfortable customer waiting area. The bad news was that alot of folks buy cars at year end. There were about 6 people ahead of us to sign paperwork; we waited about 2-2.5 hours just to sign papers. Because there were so many folks waiting and it was getting near dinnertime, the dealership ordered pizzas. We really appreciated that because we had not planned on being there that long and I was getting hungry. One of the folks said they always do that when they have lots of people waiting around. Again Drew was very helpful without being overly pushy. We appreciated that SO MUCH. Thanks again Drew!

michael

Jan 19, 2016

Our buying experience was excellent and our salesman was very helpful. Our salesman Courtnell Francois was informed on the vehicle and was able to discuss all the features of the Sienna.

Ben

Jan 12, 2016

Disappointed with our service we received from performance Toyota. We were told from our sales person that performance Toyota takes pride in their customer satisfaction and cars. Also, that their service department ensures a trustworthy vehicle. We were told that was the case for our vehicle and even given a 3month/3000k mile power train warranty for it. On the test drive, nothing seemed wrong. After our quick and easy buying experience, we drove the car an hour home and noticed crunching coming from the front right and left struts and a bad fuel smell as well as a fluttering coming from the engine. Took it to my local mechanic and he said the car had bad struts and a ripped air intake valve. Tried calling performance to see if there was anything they could do to help, as the problem clearly was happening before we bought it, and they've given us the cold shoulder ever since. Even a "no" would be nice to hear. They've not come through on their promises. Sure, they were happy to sell us a vehicle but forgot to mention that it's going to need over $1000 worth of repairs. We've called every day but have had to jump through hoops to talk to someone who cares about what's going on with our situation. Haven't found him/her yet. It's been a terrible experience owning a vehicle purchased from Performance Toyota.

Jessi

Dec 15, 2015

We loved the first guy who approached us, Bill. Great car, great buy!

Eli B

Oct 24, 2015

I had a great experience at Performance Toyota! They had a lot of cars to choose from at very reasonable prices. The facilities were very clean. The sales-person, Alexia, was professional, but also friendly, hospitable and did not make me feel pressured. I have been to OTHER dealerships, where the sales staff seems to care more about getting the sale than helping the customer. But at Performance I felt like they wanted the best for me. I purchased a Prius C. The next time I buy a car, I'll call Alexia. Thank you Performance Toyota!

Allie

Sep 18, 2015

Everyone at Toyota is friendly and they want the best deal for you! They make sure you have everything you need and you are comfortable with your purchase before you leave the lot! Definitely recommend anyone who is shopping for a new or used car to go here!

Greg

Sep 12, 2015

We were doing our initial shopping to find a suitable replacement for one of our vehicles near the end of its lease. We really didn't expect to make a deal on a Friday evening, but the staff at Performance Toyota made it happen for us. Quentin Tincher, Jermaine Dixon, and Neal Carroll made it a pleasant experience. Thanks!

M & B

Sep 7, 2015

Sales manager person was too pushy on making a sale to a vulnerable young lady. All the cost of the car were not openly disclosed.

Aleisha Johnson

Sep 5, 2015

I originally went to the dealership in search of purchasing a used car. I wasn't sure 100% of the car I wanted at first, but I knew I wanted a Toyota Corolla or Toyota Camry. John was able to educate my spouse and I on A LOT of information about cars, financing, leasing, models, and tons of other things that plays a role in purchasing a car. Since I'm am younger in age John said it would be a good idea to lease, if possible. I immediately was against leasing because I didn't have much information about it, I thought my credit score would be too low and I was concerned that it would be a hassle for me. After meeting with for about 3/4 weeks I came to a conclusion that leasing was he best choice. John gave me so much information. I learned that it could help to build my credit score, I wouldn't have to worry about maintenance issues (being a college student that's a big deal), I had the choice to purchase the vehicle at the end of the lease, and monthly lease payments are typically cheaper than a purchase payment. I am so happy that I met with John and he was able to provide a great experience without being rushed, harassed, and bombarded into an agreement that was not right for me. John is a very patient salesman who listened to your questions and answered anything I didn't understand, even if I asked it 3 times in a row lol. The entire staff at Performance Toyota were extremely welcoming and provide excellent service. I love my 2015 Toyota Corolla, and I look forward to leasing another after this lease is up ! Thanks Performance Toyota & John Campbell !

Patricia Westmeier

Aug 28, 2015

My concern is the under the wheel well finishing in regard to safety and quality, As I have been driving and purchasing automobiles for 50 years, the fender splash shield is non existant on this model. It leaves me concerned as to the maintance of the wires and equipment therein.I feel it should be on the vehicle when completed and purchased as standard equipment as it appears unfinished and this area volnerable to the elements on today 's roads. I do not believe I have ever owned a car without this piece of equipment attached. Again, safety and quality is my focus.Thank you for your attention in regard to this matter.

SThomas.

Aug 23, 2015

I was in the market for a new Avalon2015 SE trim. One of the dealers that i enquired about the availability/price and other details on email was Performance Toyota at Fairfield. Within 30 minutes of my email request, I received a email indicating someone had my request and would getback to me. Within 45minutes i had answers to my Query from Rachel Root. Further emails were exchanged, and Rachel was very helpful in answering them promptly to my satisfaction. After few days I did get followup email from the Internet Sales Manager (Angel Hablutzel) checking if the Dealership had answered all of my queries promptly, and inviting me over a test ride at my convenience. Both Rachel/Angel setup a test ride for me in advance. On the day of the test Ride i was warmly greeted at the Deaalership by Crystal Coleman, offered beverages, and introduced to the Product specialist (Mr. Arroyo Martinez). It was a rainy, overcast day and Mr. Arroyo had the test vehicle pulled up right at the entrance, and explained all the features of the car. He was very patient as i asked more details, and explained all questions in detail. He came across very knowledgeable. Once back at the dealership after the test ride we decided to pursue the next step of negotiating a deal. Mr Martinez introduced me to Mr. Neal James Caroll one of the Sales Managers, and again the reception was warm. The discussion was cordial, The entire negotiation process was pleasant , and we agreed to buy the car. Nowhere was there pressure, pushy tactics applied on behalf of the dealership to sell a car ! All incentives offered were shared upfront for the customer to make informed decisions. Mr. Martinez showed me the showroom, visitor areas, sales/service offices (as service had closed when i was there ). The paperwork was a bit lengthy with lot of signature - but well explained by the Finance manager ( Michael Miglio). Expected to a transaction of this magnitude. Since i live in KY, and the dealer is in OH there were some additional forms as well. Delivery of car was smooth, and again Mr. Martinez had the car prepped,detailed, gased up,sitting in the first visitor parking spot next to the Dealers front door. I'd wanted a early morning delivery at 9:00am and that was accomplished - making it possible for me to drive to office in a new car. The Dealer staff were appreciative of my business, and did followup emails/phone at my home to check on the same. Overall a very good experience. It is too early to write about the car/its workings but the little i've driven ( few days - it is a very nice ride.) I strongly recommend this dealership - given my experience dealing with all the named personnel has ben stellar. This is definetely one dealersip I'll come back for my next purchase. Thanks S. Thomas (purchased Avalon 2015 SE on 8/14).

DebLovesRav4

Aug 3, 2015

I recently purchased a 2015 Rav 4 using Drew Hallman as my salesperson. I had previously owned a 2008 Rav 4 so I was excited to learn the features in the new 2015. Drew was a wonderful salesman explaining all of the features and offering to answer any questions i might have in the future. He not only answered any questions I had plus answered and anticipated questions I might have but didn't know enough to ask. The entire experience was fantastic!

Amit

Jul 7, 2015

Overall had a pleasant experience at performance toyota. My car salesman Tyler was very helpful, and helped me get a good deal on my toyota camry. The sales manager Neal was also friendly. They did not have the pushy for salesman demeanor and were much more lax throughout the car buying process. They also were upfront with me about which incentives I qualified for and included incentives that I didn't even know about. There were no painful negotiation tactics, they didn't try to sell me on any add-ons or extended warranties. The paperwork was straight forward. I would easily buy from here again.

Amanda

Jul 6, 2015

Bill Langdon was great! I drove up from Louisville to look at a used truck I found on line, the staff was professional and efficient, showroom and facilities were clean and beautiful, I am very happy with my purchase, the truck is in excellent condition and was immaculately detailed when I picked it up!

Dan P.

Jun 30, 2015

Kelly was super nice and took good care of me. I didn't plan on buying a new truck but she sold me a 2015 cheaper than a used 2013.

Tom

Jun 17, 2015

Friendly environment, great selection of vehicles, modern facilities and a great deal. What more could you ask for when shopping for a new vehicle? I would describe my experience at Performance Toyota as customer-centric. It was all about me - just the way it should be when purchasing a new vehicle. My salesmen was Craig Treon. Craig was knowledgeable, didn't rush or force my decision and ultimately was able to put me in the car of my choice - a Toyota Camry with special chrome wheels - at a price point that met my needs and expectations. If you are searching for a new Toyota, you owe it to yourself to visit Performance Toyota, and ask for Craig.

MEP

Jun 1, 2015

I had a great experience when purchasing my Highlander. The sales person, Eric, was very professional and the process went very smoothly. I called him prior to my coming in and he promptly got back with me. Liked his attitude and salesmanship. The only complaint that I have is that while waiting, the facility was very cold.

Madeline and Wes

May 31, 2015

We were on a time crunch and Eric was so helpful in helping us get our car in an appropriate amount of time! We were in the area looking at a car from another dealership. After being extremely disappointed with the car we were going to buy we stopped in Performance Toyota by chance; I'm so happy that we did! All of the staff were super friendly plus they were able to work with our needs and our budget!!! I avoided dealerships before this one but no more! These guys are seriously great!! Eric you're the bomb! We love our new Avalon!

PegNP

May 31, 2015

I was very pleased with Performance Toyota when I purchased my Camry Hybrid. My salesman, Drew Hallman was very knowledgeable about my vehicle and even helped me setup my Bluetooth and radio presets. He stayed after the store closed to finish the sale and the finance person also stayed. Service after the fact has been equally good. I would not hesitate to purchase another vehicle from Mr. Hallman and I frequently recommend him and the dealership to friends.

G. Gillespie

May 29, 2015

Purchased a new Highlander from Performance Toyota. I've always been a Honda fan, but love the new Highlander! Very happy with this SUV. And I could not have picked a better dealership to have purchased from. The sales staff were all so friendly and a joy to work with. Glenn was my salesman and did an awesome job! I will definitely be a repeat customer when the time comes! And I will certainly recommend this dealership to family and friends! Thanks Performance!

Justin B

May 28, 2015

I am not prepared to commit to another car payment today, but I really wanted a jumpstart on shopping as I have a particular truck in mind. I spoke with Glenn and was pleasantly surprised that I was not met with high pressure or that all too common impression that I am waisting precious time. My search did not start, or end, at Performance Toyota, but that's where I'll buy my truck.

Smitty

May 27, 2015

Leased a new 2015 Toyota Camry. Craig Treon was professional and courteous throughout the transaction. He explained the leasing process, got me the best price on the car, explained all the features, and setup bluetooth. A great car buying/leasing experience. I would definitely recommend Craig to anyone interested in buying/leasing a new car.

Chris B

May 21, 2015

If you are looking for a great car buying experience, this is the place to go! Drew Hallman was a great sales rep. Very knowledgeable without the high pressure that I have found at many other lots! Definitely will return for my next car!

Lawlessmom

May 21, 2015

We purchased a used Toyota from Performance Toyota last year. Drew Hallman was professional and courteous throughout the transaction. I don't like a pushy salesman so Drew was perfect to work with because he was far from pushy! He took the time to answer all of our questions.

S. T Lloyd

May 21, 2015

I went in just to do some window shopping and a dealer, Drew Hallman, helped me decide on a 2013 Corolla that I desperately needed. He helped me make sense of the buying process so that I knew the car would be affordable. The car itself and service I've had for it since have both been awesome. i know I can count on Toyota Performance to help me with any of my car needs moving forward!

Abbie Driscoll

May 20, 2015

I have dealt with a different Toyota Dealership in the past, but after meeting and working Jeff Rhoads, I felt much more taken care of and thoroughly enjoyed my experience. Jeff was personable, professional, and informative. He went out of his way to help me out and made the process and decision as easy as possible for me.

Joe

May 20, 2015

I've been looking for a replacement vehicle that's not only suits my needs, but fits within my budget. Last week, I visited the local Toyota dealership and spoke with Drew Hallman, who was not only able to give me a wide variety of vehicles to choose from, but had a number of pricing options available to fit within my budget. He was kind, and accommodating, especially yo my two young children. When I had specific performance questions, he found a mechanic that had exact numbers backed by real life experiences to put any of my reservations to rest. He instilled the kind of confidence in me as a buyer that would promote repeat business because (for once) I didn't feel pushed or bullied into buying a vehicle that wasn't exactly what I was looking for. I look forward to continued business in the future!

Laura22

May 20, 2015

I went to buy a car at Performance Toyota and was helped by Drew Hallman. He helped me find exactly what I wanted with excellent customer service. I had such a good experience that I am taking my son back here to buy one!

MJ

May 20, 2015

Like many others, I was dreading the used car buying process. I had found with several dealers that what was on-line looked very different in person. Not so with the product from Performance Toyota. It was exactly what I expected. If anything it exceeded my expectations. I felt the salesman, Drew Hallman, was really trying to find the right vehicle for me, not push what he had. In the end, I believe I got a fair price and that I was treated with respect.

redsfan

May 20, 2015

I am very pleased with this dealership. I have purchased 2 vehicles from performance Toyota with the help of my salesperson Craig. He has been very helpful during the entire process of purchasing my new car. He was very determined to give me the best deals he possibly could. He was able to get me into my new car while keeping me in a comfortable price range. He made the process of buying a car less stressful. I would definitely recommend performance Toyota, because of their friendly atmosphere and great service. The times I have purchased vehicles from this dealership I have been very satisfied with what I have gotten out of it.

sheim

May 20, 2015

Had to buy a company vehicle with stipulations that seemed crazy, but Drew Hallman worked out the financing so I will pay the vehicle off before I have to buy a new one for work! Very excited that he was able to answer all my questions, make me feel comfortable about the decision I was making and drive off the lot the same day! I love my car and will be a repeat customer!

Nicole

May 19, 2015

I purchased a Toyota Forerunner from Kelley Taylor at Performance Toyota in Fairfield. Kelley made the process go much smoother than I have ever experienced. Kelley was professional, courteous, and easy to communicate with. She was able to meet my needs and answer any and all questions I had. I love my vehicle and the two year free service that comes with it. When I bring in my vehicle for service, I feel like royalty. I would recommend Kelley Taylor to anyone. She is why I will purchase my next vehicle from Performance.

Ross McLain

May 19, 2015

The salesperson, Drew Hallman, was excellent. I was shopping for a new minivan for my wife. Drew was able to show all the different models available. He actually saved me thousands by asking what were my specific needs and letting me know we could do a lower trim package and get everything we wanted and more. Drew was patient, while I was asking questions to get educated on lease or buy decisions. The store itself was awesome as my 3 daughters were able to watch a movie while Drew and I worked out the details on the Sienna. I would definitely recommend Perfomance Toyota and Drew Hallman to anyone looking to buy a car.

tracyj888

May 19, 2015

This is by far the best place to buy a car. No pressure, caring and knowledgeable staff. Drew hallman made sure we were well taken care of. Great customer service!

Travel Fanatic

May 19, 2015

We have made two purchases during the past year with Drew. One was for a new Camry and the other for a used vehicle to use at our vacation home in Mexico. We have enjoyed working with Drew especially with the new format used when buying a car. He has worked hard for us to get us what we wanted and needed at the right price. We would definitely seek him out again if we were in the market for a car.

Evan

May 18, 2015

I stopped by the dealership on a whim because I have been looking for a very specific Tacoma pickup truck. While they did not have it in stock, David Parker, the salesman that helped me, was able to find the model I was looking for and get it delivered to the dealership. I was never under pressure to buy and made it clear from the start that I was just looking and doing preliminary research and David understood that. We spoke about the cost of the truck, options, financing and having the dealership put on 35 inch tires and a 6 inch lift as well. Everything was very professionally done and while I have not yet decided about purchasing the truck, if I do, I will buy from David and Performance Toyota.

Jenny H.

May 18, 2015

I've purchased two vehicles at Performance Toyota, my salesperson each time was Kelley Taylor Rion. She has always been extremely helpful, patient, answered all questions, and made the entire buying experiences pleasant, and no troubles. I would highly recommend Kelley. I also receive exceptional service from the Service Department. They are always helpful, the online scheduling is a great help as well.

Kim

May 18, 2015

This is my second experience with Performance Toyota and I must say that both times have been fantastic and it has a lot to do w/Rashawn! He is very good at his job and seems to go above and beyond to make you feel welcome and like family. Kelley the vehicle exchange manager could not have been any nicer to work with. She made things go smooth and does a great job. Thanks to you both I will always return and will recommend others there as well. Thanks:) Kim

CDA

May 17, 2015

Our experience while looking for a used car was great. Even though we didn't find the car we wanted, David Parker was the best car salesman I have ever worked with. He was great at telling us all of our options and we never felt rushed or like he was only trying to get us to buy something whether it was what we wanted or not. We will definitely continue to come back to performance Toyota to keep looking for the right car.

John Bill

May 17, 2015

David Parker is a phenomenal salesman. He made the buying process incredibly easy, I was very impressed by how quickly we were in and out. He was very knowledgeable and friendly. 5 stars from me!

JwcOD

May 17, 2015

Always enjoy spending time with Jeff Rhodes while buying a new vehicle. He makes it an easy process!

satisfied customer

May 17, 2015

entire sales experience with Craig was great will definitely buy from him again and I have recommended many of my friends

Colette O'Brien

May 16, 2015

About 2 months ago I visited performance Toyota with interest in trading in my Ford Edge on a new tundra. I was hesitant due to the fact this was the first toyota I have ever purchased or been interested in. I worked with a young man by the name of David Parker. He was very knowledgeable and helped me make informed decision on how to best purchase the tundra that I now drive. I will continue to enjoy the free maintenance that came with my toyota and will probably purchase from Parker again.

TriciaC

May 16, 2015

Our family has purchased 3 Toyota's from the Route 4 location. All experiences have been exceptional. Eric Keaney is the specialist that helped with the most recent purchase. Although I did not plan to purchase that day, Eric paid attention to my questions and interests and was able to find a car that was exactly what I wanted and needed. He was knowledgeable, courteous, personable and patient. We stayed 2 hours past closing and Eric continued to give top service to the last moment when I was handed my keys and shown my way to behind the wheel. Car shopping can be very time consuming and stressful, but I have a difficult time shopping around because this location is the best. Thank you Oz for past purchases and Eric for my favorite car so far - I love it.

Brandon C

May 15, 2015

I recently purchased a 2015 Tacoma from Performance Toyota from product specialist Zack Baver . Zack was hands down the best we have ever worked with, and he made the whole car buying experience exceptional for us. Zack worked with us to ensure we got the truck we wanted . He never treated us like all the other car lots we have been to he was not pushy and not rushing us the the hole Time and he was great with our kids he had taken his time to ensure we got the best car buying experience possible I highly recommend Performance Toyota!! And I highly recommend Zack Baver!!

brianC

May 15, 2015

zach was very helpful pulling information on the exact specifications we were looking for. zach was able to track down the vehicle options we wanted and make it happen.

DanaC

May 15, 2015

Great experience with Zach. attentive servic and worked hard to find the car we wanted

David K

May 15, 2015

My wife and I bought a Toyota Corolla from Performance back in February. Given that this was our first experience buying a car together, we were a little nervous about the grueling process of dealing with pushy salespeople. However, upon arriving at the dealership, we were not attacked by employees trying to make the next sale - rather, we walked around for a few minutes before someone kindly asked us if we had been helped. That was the beginning of a very enjoyable car buying process! We worked with and were immediately impressed by David Parker, our relationship manager. Throughout the process, my wife and I both felt like Parker had our best interest in mind and that he wanted us to walk out of the dealership with exactly the car WE wanted. Toyota's 'no haggling' model of selling was quick, easy, and we still got a GREAT price on our new car. David Park and Performance Toyota have won us over and they'll be the first place we go when we need to get another vehicle! David K

John Campbell

May 15, 2015

I went in the dealership to see all the new Toyota for my self (they all look good on TV) John pointed out all the details of each one .

Mike former Navy man.

May 15, 2015

David was a fine young man with which to deal with on the transaction. They are very organized at this dealership and the follow up with Amanda in the optional parts area was excellent as well.

mommy's car

May 15, 2015

The best car buying experience ever.wr we ouldnt yhink of buying snywhere else

Tom Karnes

May 15, 2015

Dave Melendez was great to work with while buying my new Toyota Tundra SR5 TRD 4X4. Explained options well and found the truck I wanted.

CaptainCamry15

May 14, 2015

I contacted Zach Baver to inquire about a new Camry. He laid out all the features and benefits that came with this particular lease option. I felt well-informed and confident in my purchase. Zach spent hours with me on the lot, driving, and even supporting me as I made my decision. Because of Zach, my eyes were open to the quality and durability of Toyota cars. He offered many personal anecdotes about his own cars: The super fast Mr2 that he never drives, the durable and rugged FJ cruiser he took to red river gorge and his fancy Lexus he lavishly drives around town in. Thanks Zach!!

Josh the Fireman

May 14, 2015

I recently purchased a used truck from Performance Toyota. I service was great. They took time to show me the car fax and have me what I needed for my trade in. The sales person Tammy Nortman was not pushy and seemed very knowledgeable. All in all the experience was very pleasant. Thanks Ms. Nortman.

ltcagle

May 14, 2015

Salesman David Melendez was not the stereotypical car salesman. No pressure,well informed and a pleasure to deal with. My wife and I felt that he went over and above to earn our business including having the car delivered to our house in time to surprise our son. Would be more than comfortable in referring anyone to contact him if they are looking to buy or lease a new or used car.

Randy Stinger

May 14, 2015

Excellent experience buying my new car. Zach was very helpful and made the process simple.

blondie

May 13, 2015

Performance Toyota really knows what customer service means. From the time I walked through the door, during the test drive, and till the very end, they provided great customer service. My salesman Craig, made sure that I left there with the kind of vehicle that I wanted. This was the first brand new car that I have owned. I will, and in the future continue to deal with Performance Toyota, and Craig!! Way to go guys/gals on providing excellent customer service

Fan

May 12, 2015

Highly recommend seeing John Campbell to assist you with your next vehicle purchase! Personable, professional, and efficient. He can be reached at 513-370-0217.

Darryl Schulz

May 8, 2015

We were in a bit of a time crunch (weird huh?) and needed to get the process done quickly. Our sales rep (Glenn), understood that and worked hard to meet our time crunch. We were in out in a couple hours. Even the financial rep understood that and got us in out VERY quickly. We drove our new Camry home that night! I would definitely return! Darryl J Schulz

D. Campbell

Apr 16, 2015

Great experience! Very smooth process with absolutely no pressure. I would recommend to anyone.

HildaW

Apr 11, 2015

Glenn was excellent. He was very informative and courteous (not pushy or attempting to slide something else in on price of vechicle. Explained to him what I needed in the Rav4 and he was able to show me several models per my request. Time was of the essence and Gleen was there to assist me to get the purchase completed. Neil (sales manager) was also very helpful. They held truck for over a week as I attended to some personal business. Thanks guys. I really appreciated all of your thoughtfulness.

steelcityfan

Apr 4, 2015

i was pleasantly suprised with my car buying experience at performance toyota. i didnt feel pressured, there was no back and forth negotiating, and i really felt like salesman wanted me to get the car i wanted almost as much as i did. drew allman was the person who made all that possible. he was up front, thorough, and efficient. the whole process went pretty quick relatively speaking. furthermore the customer area was great. huge flat screen, comfortable seating area, and great coffee. performance toyota and drew allman set the standard of what a car buying experience should be

Jamie Robbins

Mar 25, 2015

I bought my first new car! 2015 Toyota Corolla! I love it. .... Jeff Rhodes made my first time buying experience so smooth.... he showed me every feature of my car and connected my phone via Bluetooth before I drove off! I went to a different dealership before his and felt like they were just getting me to hurry up buy a car and get on my way. ... Jeff actually sat down talked joked around and still got down to business! I felt like I was buying from a friend instead of just another salesman.... and it being my first time that's what I really needed! The whole dealership was awesome always laughing getting along it felt like a family in there!

Anthony berry

Mar 17, 2015

I was a little concerned for when the first guy I talked to left Eric and Mario excellent

mathfeline

Mar 14, 2015

This is the third time that Paul Schulte has done work on my car. He does an excellent repair job, and his prices are reasonable. It is always a pleasure to do business with him.

Frank R

Mar 10, 2015

I recently brought my 2002 Toyota Rav4 in for repair because the transmission was slipping, but I found out that the cost to repair the transmission was more than the car was worth, so I was in a pretty tough situation. I have been working with Melissa F there for several years, and she is a fantastic service professional. She talked to Kelley there who works with that kind of situation. Kelley was also amazing, she showed a lot of patience and helpful assistance and helped me into making the decision to get a new 2015 Toyota Corolla which gets better gas mileage than my old car. I was fortunate to be able to trade in that way, but even more fortunate to have worked with such a great team. Amanda M was also amazing in my transition. The craziest part though was the night I came home after trading in, I got a promotional ad from Toyota, and it basically was a romantic style note from Rav 4, saying what a great partner I was, and to continue my Toyota relationship. It gave me chills, but confirmed that I made a great decision. Love the new car!

SeanN

Feb 16, 2015

My letter to the GM below... Good afternoon Shane, I very rarely feel compelled to opine about some level of customer service Ive received. The truth is, as consumers, we just dont get a reason to do so very often. In the case of shopping for a new car, expectations are even lower. With that backdrop in mind, I have been completely floored with the level of service I received from Performance Toyota. On 2/13, I signed the paperwork on a new 2015 Toyota Highlander thus concluding a process that started 6 weeks earlier with my first visit to your dealership. Tommy Dexter was my salesperson from day one. Tommy was knowledgeable and impressive in his ability to be attuned to my needs after one conversation. He delivered every step of the way and earned the sale. Neal Carroll was outstanding as well. I had a sense that Neal recognized me for who I am, a knowledgeable customer looking for a fair deal with no posturing or wasted time. He was thoughtful and listened to my needs. Mutual respect is what I strive for and Tommy and Neal delivered on all fronts. Lastly, Amanda Moore. Amanda was fantastic. After spending a little bit of time at your dealership, its pretty clear to me that Amanda is the hardest working employee you have. She juggles chaos while somehow providing me with excellent service. As you know, I could have bought the car from many other dealerships in town for roughly the same financial considerations and the truth is, I did visit these other dealerships. I decided to give my business to Performance Toyota because of the human connections I made with your staff. Congratulations on running an organization that recruits and retains talent like these three individuals. You are obviously doing something right. I expect to be back to Performance Toyota in the future. Sincerely,

Richard smith

Feb 15, 2015

My sales rep. Craig Treon was very helpful and got me a very good deal on my new 2015 Corolla.

Taser one niner

Feb 13, 2015

Great people here at Performance Toyota, bought a new car Dave was our salesman never left our side the entire time ( 4 hrs at least ) drove the Corolla it was perfect. This is our Second Toyota, we drove the first one 120000 miles never failed us thru thick and thin.The showroom and restroom were spotless ( this is where you make a good first impression ) in my book. I have owned Volvo, Lexus and Cadillac I thought they had the lock on how to pamper customers but Performance Toyota has trumped them all I had to look at the sign to know it was not a high end car showroom. Can not wait to experience my Rav 4 purchase (smile). The coffee is the best (Green Mountain) Dave Wolford and all at Performance I am a toyota fan for life. Thanks again. Jess Isaacs

JAson

Feb 12, 2015

When something goes wrong, or isnt done correctly, everyone tends to hear about it. It is not often when something is done the right, that it gets the same attention. I am sending this e-mail for that reason specifically. It is my belief that recognition not only deserves to be given when it is due, but should be mandatory and I only hope that this sees the eyes of all within your organization. On Saturday 2-7-15, my wife came in to test drive a vehicle. I called ahead and spoke with a salesman by the name of Bill. Before we arrived, he had gone ahead and had the vehicle washed not only so that he could show us how nice the vehicle was, but to show us any flaws the vehicle may have had instead of trying to hide any imperfections the vehicle had. (Note that the vehicle was perfect.) Upon arrival he met us at the door with a smile and was ready to get down to business. Since my wife and I had our 10 month old son with us, we went on separate test drives. He was very understanding of our needs as we would have had to transfer a car seat and we did not want to do this at the time. Upon my wifes return, we briefly spoke and decided that this was the vehicle for us. There was no undue or unnecessary pressure from Bill of any kind. The only question he asked was, what do you think. Once the decision had been made, the process was fairly straight forward and easy. Bill even filled out the application for financing for us since we had our hands full with our son. He was not only knowledgeable about the process, but was very informative about what he was doing and why it was being done. Once we had gotten all of the financing applications out of the way, he then went to work to get us the best price that he could from the finance manager not only for the vehicle we were purchasing, but for the one we were trading in. The price we got for our trade in was fair, and the final sticker price we got on the vehicle we purchased not only fit in the range we needed, but overall was one of the best prices we had been given by any dealership for the vehicle we were looking at, with the features it had, we had been to... and we went to 4 dealerships. After Bill was done, the finance team kicked into gear. I cannot remember her name, but she too was very knowledgeable and was able to answer all of our questions with the exception of one, and she went to get a manager that could answer that question. After everything was said and done, from start to end, we were only there about 3 hours. The only thing left was the due bill that had been given to us for 2 items that needed to be fixed. This is when the service team jumped into the game. I received a call from Dustin in the service team the following Monday. I explained that we were over an hour dive away and if we could, we would like to get everything resolved in 1 visit due to the distance that had to be travelled. He took some notes and promised to call me back. Not only did he call me back shortly thereafter, but was able to give me options to best suit our situation. From start to end, this has by far been the best car buying experience we have ever had, and I have bought 4 cars in the past 3 years..Apparently I have a heavy foot and dont know how to drive so the wife says. Everyone on your teams deserve to be recognized and commended for the work they are doing in your organization. I can firmly say that when we start looking for another vehicle, our first and hopefully last stop will be your store. Again, I hope that this is able to be read by all in your organization as you guys are doing things right. Keep up the good work and thank you

B. Stall

Jan 15, 2015

After being a loyal customer of Toyota for over 20 years because of the BAD experience from Performance Toyota I will NEVER purchase another Toyota ever! When my lease was up I went in to lease a new car and from the salesman to the Finance department to was the worst experience I has ever had purchasing anything. Had to sign 3 different agreements because they keep telling me they had the wrong amount on the lease agreement. Everytime they had me do this the payment went up with a different story why. The salesman told me one thing then after the payment went up said something else. The finance department was being handles by a 19 year old new employee who said she had been hired to be a receptionist but that both finance people had left the company so they had her doing the finance and she was training a salesman to learn the financing. 10 days after my new lease Toyota took a payment out of my bank account for the old car. When I called they knew nothing about my new lease and never gave the money back. Yesterday I get a monthly bill for payment on the old lease plus a monthly bill for payment on the new lease. After continual contact with Performance nothing has been resolved.

Toyota Rob

Jan 14, 2015

Had an appointment to get my oil changed. Harry helped me out with a better deal than I found online. Used the free shuttle while my oil was changed. Awesome service. Great Job Performance.

Platinum Tundra Mark

Jan 7, 2015

After purchasing my 2014 Tundra, it was time for my included 5000 mile service as part of 2 year free maintenance program. Service advisor was friendly and efficient in processing me into the system. She set expectations accurately in terms of the duration for the service and made sure I knew about their waiting area and amenities. Services were completed on time (actually they got the car back 15 minutes earlier than planned which is always a bonus) and as requested. Overall experience was very efficient and pleasant. Would recommend this dealership to others!

Ben from Maon

Dec 9, 2014

Service tech was ready for me when I arrived and had the service completed in a short and reasonable time.

Heather

Nov 30, 2014

My husband and I purchased a Toyota Highlander at Performance Toyota this week. Our experience was a great one. Our sales person, John Campbell, was extremely professional, efficient, and friendly. He took care of every detail with great expertise. The process was flawless. We will definitely return to Performance Toyota in the future to purchase subsequent cars, and we will recommend it to our friends as well.

Beth

Nov 25, 2014

Only issue...my "extra" floor mat on driver side was taken up removed and placed in plastic bag. The issue was my Toyota mat on driver side had ground dirt or sand all over the Toyota mat. Usually there is a paper mat placed down.

BengalGirl

Nov 23, 2014

The customer service I received from Drew Hallman, Product Specialist as well as Crystal and the finance department staff was great. The process was easy and I left with exactly what I wanted at the price and terms I expected. The facility is very nice as well. This was a very positive experience!

jen

Nov 18, 2014

Love the no haggle approach and the sticker price is what you get. Their prices were the lowest in 150 miles so you know their pricing is competitive if not downright better! I went to 6 car dealerships before theirs. I drove 100 to get my car and would do it again! Great experience. No pressure from sales people just information. Facilities were comfortable and people friendly.

Buckeye Tim from Az.

Nov 12, 2014

being from out of town I had warranty issues with my 20133 corolla. I took my car to performance Toyota without an appointment and was on my way in less then half an hour. very satisfied.

Richard Yenser

Nov 12, 2014

Prompt repairs done exactly as promised. Service waiting area very comfortable. Staff very friendly and knowledgeable.

Ben

Nov 10, 2014

I have had a lot of issues with Toyota salesmen in the Ohio and Indiana on my path to buying a Tacoma. I met with lies and miss truths from several dealerships in the area. Drew Hallman was the ONLY sales rep in the area worth a damn that I met and dealt with. I ended up not buying from him only due to their present stock and I was in a hurry. I would have much rather bought from Drew. If you are reading this and have come this far... then go ahead and save yourself the hassle and just contact Drew. This review is for Drew Hallman only. If it weren't for him I would rate my overall regional Toyota sales experience much much lower....which is too bad as they are great cars.

Joanna

Nov 7, 2014

Bill was very approachable and knowledgeable of the information about my new 2014 Toyota Corolla I purchased on Halloween. I would definitely go back and purchase from Performance Toyota.

Steve S.

Nov 7, 2014

We found a used Toyota Tacoma online at Performance Toyota. We made an appointment to see it, and it is in excellent condition. Drew made the purchase of the truck very easy. A good guy to work with. We have our Scion serviced here and will do the same with the Tacoma. Over all a very good experience, and an excellent dealership.

Christina

Oct 31, 2014

I really enjoyed working with Parker at Performance Toyota on Rt 4. He is very knowledgable about the various cars I was interested in and was also very patient with me. He had just bought the same car I was looking at and let me check out the gas mileage details in his car. I also like the way they put the 60 month payment information right on the window of every car. I'm payment driven and I liked not having to waste time inside while they figure out the payment. This way I know if I can afford the car as soon as I look at it. Love my new Camry!

Kim

Oct 27, 2014

Our experience with Performance Toyota was excellent from beginning to end. We worked successively with Tommy Dexter and Neal James. Both guys were professional and helpful. We walked in at 7:15pm looking for a car we'd seen online but it was not on the lot. The guys did a little research and calling and sure enough within the hour we were purchasing the car at the price we wanted! They both went the extra mile to make sure everything was perfect! This was our second purchase of a new car at Performance in 2 years. Performance had the lowest 2014 Avalon prices of all local toyota dealerships.

Dorothy E. Reese

Oct 25, 2014

I bought a Certified 2012 Corolla S on October 10th 2014. I was very pleased with my Sales Consultant Oz Osmanoglu. I didn't feel pressured or rushed to purchase this car. This is the second certified car that I have bought from a Toyota dealership. When I owned my 2005 Corolla and would bring it in for service, the sales manager I dealt with was Valerie Cox, I must say she is very helpful and knowledgable. May God bless you Valerie Cox, Oz Osmanoglu, and Amanda Moore for making my experience with Performance Toyota so pleasant.

Russell Latham

Oct 25, 2014

I have to say the service and attention from all your staff was excellent! You made my buying experience as pleasant as possible. I left the dealership feeling satisfied that I got a reasonable deal on my trade-in and one on my purchase. I love the car I purchased and look forward to dealing with Performance Toyota for any future purchases.

Mike

Oct 22, 2014

We purchased a Chrysler 200 touring car from Performance that had issues after we got it home. Long story short, we didn't have a car for about a month because of those issues. We came to Paul Baker at Performance with our problem. He worked with us and got us another Chrysler 200. We appreciate him keeping us up to date on the situation with getting another car and also checking out the situation with the first car. He was very kind and kept us calm (especially my wife.) We appreciate his concern for us.

J. McGhee

Oct 13, 2014

I would like to thank Tytus Stebbins of Performance Toyota for the outstanding service he gave me while looking for and purchasing a new truck. Tytus went out of his way to help me find the vehicle that I wanted and was able to make a dealer trade in short order. Tytus made the process of purchasing a new vehicle easy with no stress. He even delivered the vehicle to my home for me! When you shop Performance Toyota be sure to ask for Tytus! Thank You.

Tom

Oct 11, 2014

We have purchased cars from this dealer for a number of years. The buying experience has always, for the most part, been good. The dealer has been fair and reasonable. We would go back there again.

Happycampertom

Oct 9, 2014

I have recently purchased my 2nd truck from Performance Toyota (4th overall vehicle from the Performance Family). I upgraded my Tacoma to a Tundra to pull my camper. Although both trucks were able to handle the payload, the Tundra is a BEAST. I do not even realize I am towing. My experience with the staff from Performance Toyota has been nothing but outstanding. I routinely take my truck to the service dept for the recommended service. Bruce Brissie and his staff have always welcomed me like family. When I upgraded to the Tundra, Jeff Rhoades also took the time needed to explain what the Tundra is capable of handling. I was amazed! After test driving multiple full size trucks, the Tundra just out performed them all. Again, BEAST is the only word that can describe the Tundra. Jeff Rhoades is most deserving of the title "truck champion". Thank you Performance for making car buying a positive experience for this happy camper!

CRC Camry Driver

Oct 8, 2014

The entire buying and delivery process was very efficient, excellent facilities. There was minimal waiting time. Would buy another Toyota from Performance.

Lori P. onebigmickeyfan

Oct 4, 2014

Everyone was helpful and made the buying process pain free. Thanks to Drew for going the extra mile by not only realizing that I love Mickey Mouse but then hand drawing two of them on the banner on my windshield, he did a fantastic job and it really meant a lot to me.

Dave

Oct 1, 2014

My experience with Performance Toyota was excellent from beginning to end. I worked successively with Tommy Dexter, outstanding service from him. Tommy was warm, patient and helpful with all my questions, and never resorted to anything close to a hard sell, even as we had to range up and down the price range of vehicles to find a good fit. I really felt that Tommy wanted to help me find the car that was best-suited for us, rather than the one that would generate the best commission. He was an excellent listener, and as we began to settle on a vehicle, was very willing to negotiate fairly. The price and terms we finally settled on were very fair, better in fact than I had hoped. I am extremely pleased with the car we finally purchased.

Derek

Sep 29, 2014

I bought a Certified 2011 rav4 here a couple of months ago. There was some windshield damage the GM Tony Curtis, said would be fixed. Once he found out how much it would cost he said It needed to be taken care of through my insurance company. Then after my insurance company accused him of insurance fraud he changed his story to, they already fixed it and the work was guaranteed. Knowing the work wasn't done, I asked him to email me the work order, receipt, and the guarantee. He then changed his story yet again saying the work can not be guaranteed because the work "must have been done by the previous owner." It is still an ongoing battle.. I do NOT recommend this dealership at all!

Hank R.

Sep 28, 2014

My wife and I just purchased a new 2014 RAV4 from Performance Toyota. We worked with salesperson Jeff Rhoads throughout the process and found it to be a very pleasant experience. Jeff was totally professional and knowledgeable and was very respectful of our needs. Working with him was a pleasure. This was the forth new car we have purchased from this dealership and Jeff hit a home run in service and professionalism.

Paul Strong

Sep 25, 2014

The entire process was great from looking for the right vehicle or should I say the right Avalon to the purchase process all seamless. This was done with the dedicated product specialist Drew Hallman with me throughout the entire process. It was quick and easy to drive away in my opinion the best car made in the USA!

Mike

Sep 22, 2014

We purchased a CERTIFIED Chrysler 200 touring car on 9/1/2014. We took it home for 2 nights and both mornings the remote keys would not open the doors and other electrical issues. We were told because it was still under Chrysler warranty to take it to Jake Sweeney Chrysler in Tri- County. They told us it was an electrical problem and would have to keep it. That was two weeks ago and we still don't have our car. They thought it was fixed once but turned out the same problem existed. Tytus was the young man that sold us the car and he was great. He stayed with us all day trying to find a good fit for us and we appreciate his hard work and concern. I didn't think we would have any problems with the car this quick. Just wanted to let you know we are not happy with this CERTIFIED USED car.

ToyotaLover

Sep 19, 2014

The purchasing process for our Toyota took over 4 hours, but the Salesperson who worked with us made it worth the wait. Our car was delivered to us exceptionally clean, and with a full tank of gas. The quality of the body shop repairs were excellent, and Tommy even sent a box of balloons to my Granddaughter and a Gift card to help compensate for the 4 hr wait ! If you have a lot of time and patience, this dealership is worth visiting ! (**ask for Tommy)

Pat Holland

Sep 17, 2014

I appreciated the unhurried time Jeff Rhoads took to explain purchasing the car, leasing the car, and the tour of the facilities. All of the explanations during the test drive were needed and helpful, as was all of the help before I drove it away after the lease was finalized. Damiel Cosmah and his team led me through the financing with ease. Everyone at the dealership was friendly and professional. I'm enjoying the Corolla.

J Kish

Sep 9, 2014

Work was done in the time stated. Customer waiting area was pleasant and clean. Service personnel were friendly.

PCM

Sep 9, 2014

Shopping at Performance Toyota was a great experience. Everybody was very professional and they got for us an excellent car according to our budget.

Paulette Parsons

Sep 1, 2014

It took me a long time to buy a Toyota. I wanted to be pro-American and stayed with a Ford or a Chevy. However, I finally decided that if they build them here, I could buy one here. I sure am glad I did! I bought my Prius at Performance Toyota in Fairfield, Ohio in the summer of 2010. I couldn't be happier. Just this morning I pulled into a gas station and filled up. I never stop being amazed at the mileage I get in my Prius; however, I am also pleased with the very low maintenance cost I have experienced. The people at Performance are professional and kind. They make it very easy to understand what is needed to keep my car running beautifully, always explaining why something is needed. I enjoy their waiting area and always help myself to a freshly brewed cup of coffee or tea.

Mark B

Aug 27, 2014

My experience with Performance Toyota was uniformly excellent from beginning to end. I worked successively with Lyera Sturm, Tommy Dexter, and Neal Carroll and had warm, outstanding service from each. I recently moved with my family to Cincinnati. Being New Yorkers, we had never owned a car and knew we would need one here. Having done research on the kind of cars that would work best for us, and considering our financial position, and considering our relative inexperience in owning a car, we were looking to maximize utility and reliability in our price range. I eventually settled on looking at used Toyota RAV4s, ideally a certified pre-owned one. Our move schedule made the window of time we had to purchase a vehicle quite small. Researching via Cars.com from the east coast, it quickly became clear that PT has very competitive prices for the area. Lyera Sturm was my first email contact and quickly and honestly answered all my questions, and as someone with connections to New York, could also provide me with a bit of perspective about Cincinnati. It was extremely helpful to have her in the loop during all my dealings with PT. When after some moving difficulties we were finally able to schedule a test drive, she put me in contact with Tommy Dexter, who became my main point of contact as we looked more closely at sales. Tommy was warm, patient and helpful with all my questions, and never resorted to anything close to a hard sell, even as we had to range up and down the price range of vehicles to find a good fit. I really felt that Tommy wanted to help me find the car that was best-suited for us, rather than the one that would generate the best commission. When our travel situation made it difficult for us to schedule a second test drive, Tommy drove a car to our house at a time convenient for us. Tommy's supervisor Neal was present and extremely conscientious. He was an excellent listener, and as we began to settle on a vehicle, was very willing to negotiate fairly. Financing was an early concern for us, and Neal was also able to speak clearly about that during our negotiations, which were quick and efficient, but not rushed. The price and terms we finally settled on were very fair, better in fact than I had hoped. I am extremely pleased with the car we finally purchased, a CPO 2010 RAV4 with about 52000 miles on it, and I feel especially pleased that we have established what feels to be a very good relationship with this dealer, one that I hope to maintain as they shift to our point of service for the future. Based on my experience, I would unhesitatingly recommend Performance to anyone looking for a CPO Toyota in the future.

MarkB

Aug 27, 2014

I had an excellent experience buying a 2010 CPO RAV4 from Performance Toyota. I worked successively with Lyera Sturm, Tommy Dexter, and Neal Carroll. They were warm, honest, no-pressure, and most concerned with helping me find a car that best suited our needs, rather than bringing them the highest commission. Their prices were extremely competitive, and we negotiated a final price and financing deal that was even better than I had hoped for. They were very available by email, phone and in person, and were able to answer all my questions. At all times, their customer service was outstanding. The car itself is a delight, and I look forward to brining it back for regular service. I can highly recommend PT to anyone in the market for a CPO Toyota.

LS

Aug 26, 2014

Really nice facility and was in-and-out for my oil change (and comprehensive care) in about an hour.

Susan

Aug 25, 2014

My experience with the service department at Performance Toyota was hassle free. Josh was assigned to our service that day. He was polite....very informative....and did everything he said he was going to do in a timely manner. We need to return for an additional issue for which a part has been ordered. It was well worth the 45 minute drive to receive this excellent service. We will continue to return for any and all service in the future. I would highly recommend Performance Toyota for your purchase and service!

Stan

Aug 19, 2014

Our 2005 Sienna was purchased new from Performance Toyota. The buying experience was pleasant, efficient, and we got a better price compared to what Consumer Reports said was a good price. All service has been performed at the Performance Toyota Service Department and it has always been a pleasant experience with all work performed correctly and efficiently. Cost was always very competitive. I highly recommend this dealership for purchasing a vehicle and/or servicing it, based on about ten years of consistently excellent experience.

Chris

Aug 18, 2014

I left personal items in my glove box of trade in and called asap to let salesman know before it was detailed to get items for me including credit cards . I ended up getting credit cards back but not other personal items including about 5 dollars in change. I was told the detailers throw everything away! The mystery is they were supposed to remove my items before it got to the detail stage so there should have been no problem removing my stuff first, especially since my credit cards were returned!

Buck

Aug 13, 2014

Valerie took great care of us in the service dept. Car was in for a recall and was done earlier than expected. Don't know the tech's name that did the work but they did an excellent job! Thanks!

Ken

Aug 12, 2014

I have purchased 1 car in the past 4 months at this dealership & shopped for another. The experience when I bought my van 4 months ago, I dealt with the internet sales department. We were passed form salesman to salesman when we visted to look at the car. It took the sales a long time to find the keys to a van we wanted to look at just after a lot tech parked the van. So, long that we had to leave, because we were out of time for the day. When I return the next day to look at the van and test drive it the process of getting the test drive going was slow. Once I drove it and decided to buy it took several hours to complete a cash deal. We shopped for a car four weeks ago at this dealership. I called and ahead to find out if the car we wanted to look at was still available and to set up a time for 3pm. Bill the sales manager told me the car was in the service department and that someone else was coming to look at the car at 2pm. I requested Bill call me if the car was sold or unavailable. We arrived at 4p.m. and Bill had to locate car, and after about 20 minutes he returned to us and told us the car was in the body shop. I asked what he did for the customer coming at 2p.m. and he indicated that they arrived at the same time. Bill assigned us Kyle, to see if there was anything else we would be interested in. We test drove another car, drove by thir body shop and the car we came to see was not there either. We requested Kyle call us when the car we came to look at was available and 4 weeks later we still have not heard from them. The car is still listed on their website. Also note we have visited this dealership on previous occasions and the cars listed on their website are not there.

M. McKinley

Aug 11, 2014

I can honestly say this was a first for me after many other less-than-happy car-buying experiences. Kelley and Jacqueline have the right touch, and made the trade-in of a much loved 2010 Prius V to a 2014 a positive experience. I have never had a better rapport with any other salesperson, ever. Keep up the god work, ladies!

Lynne Mayo

Aug 9, 2014

This is my second Rav 4 from Performance I love the car . I was happy with the salesman I bought the car from and I just recently had my free oil change and service from the service department. The service personnel are very pleasant and I am pleased with the service. Thank you keep up the good work.

Bate N S

Aug 8, 2014

Called Bill at this dealership four weeks ago about 2009 Car from the cars.com website, asked if I could come out about 3 to check the car out. Bill said that would be fine the car was in the service department and someone was coming at 2 also to look at it. I provided bill my name and phone number and requested a call if the car was not available, before I arrived. When I arrived at 4 (was delayed leaving work) I was told the car was in the body shop. Asked bill what he did for the person coming at 2, he told me we both had arrived at same time. Bill assigned a salesman to show me other options on the lot, we looked at one other option, test drove it by the performance body shop and did not see the listed car there either. I requested a call when this car was ready from the body shop, and it is now four weeks later and I have not yet received a call.Did not decide to buy a car at performance this time. I did buy a vehicle within the last few months at this dealership. During that experience I found the buying process slow, from requesting a test drive to finalizing the paperwork. I did not finance the car I did buy.

Golfnut

Aug 4, 2014

Just leased a Toyota Camry Hybrid. Worked with Jeff Rhoades. Never pressured me. Not once did he say those words " What kind of of payments are you looking at ?" or the infamous "What can I do to get you in this car today ?" . He was very professional, honest, and it was the easiest car buying experience I have had. I would recommend seeing him anytime.

Michael

Aug 2, 2014

It's all in the title above. Great deal, incredibly friendly staff, but lots of periods of waiting around due to computer issues. However, their service was excellent aside from the amount of time I was idle. When I needed a ride due to trade-in/title snafu, their service team helped me in every way they could to ensure I was accommodated.

Priusfan

Aug 2, 2014

I had bought my Prius at another dealer and had been using their service. I wasn't happy with the attitude of the personnel and switch to Performance and have been very satisfied for the last 10 years.

katekebo

Aug 1, 2014

I purchased my 4th Toyota in 6 years from Performance. As always, the buying experience was excellent. Oz Osmanoglu is the salesman from whom I bought all four cars. He takes the time to listen to my needs and pick the right vehicle for me. He is knowledgeable, not pushy, and strives to make the sale experiences as smooth as possible. I also service my cars at Performance Toyota and have always received great service and quality work.

Laineybird

Aug 1, 2014

Rick took care of getting a few "dings" removed and chips touched up on my preowned vehicle purchase. As I relaxed in the dealer's "quiet Zone", the work was finished in under an hour. Rick met with me to get my approval of the work. Very good work this experienced body man performed!

Patrice

Jul 29, 2014

Service was so prompt I didn't even get to read one chapter in my book!

Michelle Lloyd

Jul 28, 2014

I would highly recommend going to see Drew Hallman at Performance Toyota! Drew took exceptional care of my car needs. Most dread buying a new car, but dread no more! Drew was able to get me in the car I wanted for the price I needed, with a timely and quick process. The dealership was also fantastic to work with and friendly.

Stacy DeVer

Jul 22, 2014

We had the pleasure of dealing with Drew Hallman at Performance Toyota. Our attempt to acquire a new vehicle with other non Toyota dealers proved to be a complete nightmare. Drew made sure we felt comfortable in making a vehicle purchase and customer care was of his utmost importance. The process was completed in a timely manner and enjoying our new Venza.

Benson46

Jul 21, 2014

This was the easiest vehicle purchasing experience ever. I sat in and drove as many vehicles as I wanted. I asked many, many questions. My salesman was very patient and never pushed me to make a decision. He was very knowledgable about all of the vehicles. Mario was excellent! The showroom was very comfortable to pass the time while they prepared my paperwork and prepped my vehicle.

cindy

Jul 21, 2014

I absolutely love Perfomance Toyota! I was in the market to buy a new car and stopped in to look around. I asked for a salesman at the front desk and was rewarded with meeting Evan Stephens. This was the first time I had bought a car by myself and Evan was the greatest. He did not pressure me into purchasing that day and he even looked for me a car that he thought would fit my lifestyle. Evan held my hand through all of the process and I came out with a car I love. Much appreciation and many thanks for everything Evan did for me!!

PCLAYTOR

Jul 21, 2014

Friendly knowledgeable sales team. Great discount. Overall Super Buying Experience. We love our new PRIUS.

Slauffer

Jul 21, 2014

Went in with my son because his car broke down and he needed to get something. We went and asked for Craig Treon. I have talked to Craig before and even though I've been in twice and still haven't gotten a car from him yet, he has never made me feel like I am wasting his time. I knew he was trustworthy and cares about what you want and he's not pushy. Another great experience. He went out of his way to help my son get exactly the car he wanted. My son is absolutely ecstatic with his car and Craig made the process easy for him. When I am finally ready to get my new car, I will definitely be going to Craig at Performance.

Dustin

Jul 20, 2014

I had a great experience dealing with my salesman Evan Stephens during the purchase of my used car. I drove 2 hours to look at it and it was exactly as detailed. Then they worked well with me on pricing and was very happy with the deal. Left a happy customer.

SparkleDar

Jul 20, 2014

My experence With your company was great. Mario Hood is a great salesman.He was great help and did not hurry me. I would buy from him again......

Aodd

Jul 19, 2014

from selection, to follow up and repair our sales person< Kelly Taylor is awesome. Not to mention Melissa Fischer in service is just as great to deal with!

Christiona

Jul 19, 2014

Kelley Rion was our sales lady, she was fantastic! We bought a Scion TC and she did everything she could to get the best price for us!

happy customer

Jul 19, 2014

we love our camry great millage and so comfortable Kelley taylor rion took great care of us

Jeff j

Jul 19, 2014

I bought my Tacoma from kelley Taylor rion. She was a pleasure to work with and I will definitely be coming back to get my next care from her.

Courtney

Jul 18, 2014

I searched around for months looking for the perfect car. I Went to a few dealerships before I went to performance Toyota. My experience at Toyota was completely different from the others. I felt welcomed by everyone and not pressured. This being my first car I bought on my own I was very picky and knew exactly what I was looking for. Evan Stephens did an awesome job helping me find the perfect car. I was very happy with the overall experience and recommend this place to everyone.

Erica

Jul 18, 2014

My sales man was Mario Hood. He really helped me with my situation. At the time I was in between car he helped get me a nice car with very rreasonable payments and I didn't have to put down a huge down payment either. Everyone was very friendly and professional. I would definitely recommend them to anyone look for a new or used car.

HAPPY Performance Toyota Cust.

Jul 18, 2014

While looking for a second car to save on gas, I found the perfect car with the right price for my budget online. I called and spoke with Mario Hood, he was very eager to help me and answered all of my questions of concerns about my credit. My experience was so great that I sent my mom back a month later to buy her car from him!

M Hampton

Jul 18, 2014

I had been to several car lots to find the Camry ES. I worked with a Mario Hood. You talk about being knowledgeable, very professional, and well dressed!! Wow I was taken back by him. My deal was done in no time. He is a great asset to Toyota and I would recommend him to anyone that needs a car. I had a great experience especially since this was a first time in a dealership.

Matt D

Jul 18, 2014

We leased a Venza XLE and worked with Drew Hallman. He was exceptional with being prompt, informative, honest, and easy to speak with. This is what makes getting a new vehicle an enjoyable experience. This reflects on a quality Toyota dealership. We appreciate the relationship we have with Drew and would encourage anyone to speak with him.

Mildred Hampton

Jul 18, 2014

I was pretty new to the whole car buying experience so I decided to stop by Performance Toyota and Mario Hood was my salesman. I had no idea what to purchase at that time. Mario took the time to explain the difference between the vehicles and pulled out several for me to drive. I'm pleased to say he had a ton of patience and I purchased the Camry SE. I will definitely recommend him to family and friends. He's a great asset to your company. My car buying experience was amazing. Great Job!

retiree

Jul 18, 2014

Salesman was very responsive to requests and buying process was pleasant.

rosettadavis70

Jul 18, 2014

My buying experience was great!!! Mario wasn't pushy and listened to my needs. Love my new Corolla!! If you're in the market for a vehicle go see Super Mario in his Stress Free Buying Zone!

Tim Killion

Jul 18, 2014

I was looking to purchase a new Toyota Camry. I went online and asked for a couple of quotes from different dealers. All that most dealers wanted to do was "Make an Appointment" to come in and talk. Not OZ from Performance Toyota. He sent me a price quote that was exactly what I asked for! In fact, I was almost leery that once I got there to purchase my car there would be some catch. I was wrong! When I went to Performance to purchase my car, Oz pulled out the quote and that was the price I paid. No catch, no problems no haggling! AWESOME DEAL!!! Best Car Purchasing experience ever!!! Thanks Oz.

BethySue

Jul 17, 2014

I have purchased three Toyotas from Craig Treon at Performance Toyota. I did not know him, but at my first visit I was in the show room looking around, and he immediately came up to me and offered to help in any way. He was very informative, friendly, knowledgeable and never pushy. I recommended my fiance to Craig at Performance, and he bought a Toyota as well. Craig always calls us with updates and offers. KUDOS to Craig!! Beth George

C.Miller

Jul 17, 2014

I met with Craig Treon to look at a truck. He was not pushy like most dealers and answered every question I had. Test drive was great. The rest of the purchase process was just as professional and courteous. Craig even added an extra thank you to the sign in my new purchase photo for my service in the Army. That little gesture meant a lot. I highly recommend a stop at Performance Toyota when you're looking for that new ride.

Drew

Jul 17, 2014

I found a great selection, excellent assistance from the salesman, easy purchase process, easy financing, great car.

irishfan221

Jul 17, 2014

Zach Baver was the salesman who helped me out while I was in search for a new vehicle. He was very helpful and knowledgeable. He knew exactly what I needed to fit my needs. I recommend him to anyone who is looking for a salesman who knows his stuff and won't pressure you to make a decision that you aren't comfortable with. Excellent service.

Kira

Jul 17, 2014

I bought a new toyota from this place. The experience was great. I made my fiance come with me because I thought it was going to be ridiculously intimadating. I had written Craig Treon about a used car I saw on cars.com and we set up a time to meet. He could not have been nicer and more informative. By the end of the visit I felt so comfortable. In the end I decided to go with a brand new camry. I have never owned a new car before in my life. All in all a great experience and I totally recommend this place and Craig if buying a toyota.

Mark Miller

Jul 17, 2014

Had a wonderful experience at Toyota Performance in Fairfield. Craig Treon was my salesman and will be on future purchases. Craig help make my visit easy and pleasurable. When I took my car in for an oil change he stopped me and checked on how I was enjoying my car and actually cared. The shop guys were very attentive and knowledgeable and made me feel right at home. Cant wait till the next time I need to get a car , I will be back to Toyota

Mil H

Jul 17, 2014

I had been looking around for a car and I ended up at Performance Toyota to purchase the 2013 Camry. My salesman was Mario Hood who was very professional. He took his time explaining every detail of my car , and answering all my questions. Keep up the great work. I will definitely return!!

redhawk2015

Jul 17, 2014

I went into Performance Toyota to get an idea of what car I'd like to buy in the near future and Zach Baver helped me out so much. He gave me lots of knowledgeable advice and information about the cars that I showed interest in and was overall a big help!

Angela W.

Jul 16, 2014

Had a great experience when purchasing my new car. Craig Treton was awesome in helping me find the car that I wanted.

CindyIN

Jul 16, 2014

Evan Stephens was our salesman at performance Toyota in Fairfield. My husband and I were looking for a new car and Evan made us feel so very welcome and help us make decisions about a new car. He explained all the different options we could get on the car and helped us with the financial part . Evan and the staff at the performance Toyota made everything easy for us and we drove away with a brand-new car later that evening

DEBBIE H

Jul 16, 2014

WE HAVE PURCHASED A 2014 TOYOTA FJ CRUISER AND A 2012 JEEP COMPASS. OUR SALESMAN CRAIG TREON DID A WONDERFUL JOB FOR US.

Derek C

Jul 16, 2014

Excellent staff at Performance Toyota. Drew Hallman was my sales man and I literally felt like he was my friend or a family member that's how comfortable he made me feel. He helped me get the best possible price for my car. The next time I need to get a car I'm going back to Drew for help... I'm 100% sure of that!

Jeff Davidson

Jul 16, 2014

I recently leased 2 vehicles from Performance Toyota and had wonderful success with each. Craig Treon made the experience very positive in both instances. His professionalism was spot-on and I fully intend to do business with him and Performance Toyota in the future.

Marshalld

Jul 16, 2014

I had the best experience here! I am looking for a really nice Tundra and I've gone to so many other dealers. This is exactly what I like to see in a dealership. They had super clean, and a very modern facility. Everyone one was smiling. It was great. Zach Baver is the one that helped me look for what I was looking for in a Tundra. He was super nice, he knew how to speak, and he was really wise when it came to cars. Which helped a lot. Thanks again!

Zach Adams

Jul 16, 2014

I recently purchased a used vehicle from Performance Toyota and had an awesome experience. I received amazing customer service from Craig Treon. Craig made me feel very comfortable while browsing the different makes and models, and never pushed me in one direction. He was very genuine and seemed to care about my needs, and not just the sale. His kindness and knowledge of the vehicles were hands down the best experience I have ever had on a car lot. After the purchase he went above and beyond his duty of helping me schedule a basic oil change. I would highly recommend Performance Toyota and Craig Treon.

cwoody

Jul 15, 2014

Awesome experience during my visit! I have never had a Toyota before but bought I would drop in and take a look. I was quickly greeted by salesman Zach Baver and all my questions were promptly answered. Wonderful experience thanks Zach

GSlvr

Jul 15, 2014

I came into Performance Toyota looking to buy a new vehicle. I met with a car salesman named Zach Baver. He helped me find the car I wanted and let me test drive a few options. Unfortunately, I had some money issues come up and had to post-pone my purchase. Zach was a big help though, and never pressured me, which is not what I've dealt with in the past with purchasing vehicles. Once my money situation is under control again, I will definitely be back and request Mr. Baver to help me get into my new car. Overall, it was a great experience.

haynesba

Jul 15, 2014

I've never had such a great customer service experience at a dealership before. I was greeted immediately after stepping onto the lot and the salesman, Zach Baver, was very personable and helpful. He wasn't pushy as I've found some sales reps can be. Thanks for the great service!

Livingcn

Jul 15, 2014

Loved the experience we had at Performance Toyota and our dealer Craig Treon. I would recommend Performance & Craig Treon to anyone!!

MCee

Jul 15, 2014

The staff was amazingly friendly (they want business), but also seemed genuine in wanting to help you enjoy the experience and make you happy. Looking back I'm not sure I made the best decisions about my car selection or pricing negotiation , but that is my own weakness. What I wanted was not available and I probably should have waited until another time instead of settling for what was available. The staff made it easy to decide on what's available by emphasizing the qualities and guarantees to put you in a comfort zone.

Bill

Jul 14, 2014

I recently purchased a Camry from Drew Hallman at Performance Toyota. Great experience! Great salesman!

Harry Ritter

Jul 12, 2014

Everyone at dealership was exceptional. The experience was just great from beginning of selection of a vehicle to purchase and follow thru after delivery. I would recommend the people and dealership highly. in a short time I was driving selected vehicle home, much like just going to grocery store and making a purchase, no hassle. I would recommend them highly.

Michael

Jul 12, 2014

Andre was my sales person. He did a great job and handled the points that I brought up. They agreed to address the couple of issues that I wanted taken care of. Andre sent me a thank you note. Kristy in the service dept. has been very informative with my fixes that needed to be taken care of. I would recommend Performance to anyone that asked.

Jeff, from out of town

Jul 9, 2014

The process started out bad and I have not seen anything to improve it yet. To start I called the dealership and inquired about a truck they had in stock, I talked to the "sales manager," and told him I would be coming in from over an hour away to look at a specific truck. He told me he would pull the truck off the lot so I could look at it first, the next morning, while I was on my way to the dealership, I tried to call the sales manager repeatedly, he finally answered when we were about 15min away, only to tell me he had just sold the truck I was coming to see. ( that should have been my red flag), but said he had another truck ( which was more expensive, of course) so I came in and did like the truck and bought it, I thought, I had to come back to resign papers again, waited for over a month to get info from lending institution, that I supposed we had a loan through, called the institution to find out that they were waiting on info from the dealership. I can tell you that I am not going to pay any more interest or make another trip to Performance Toyota. This proves that you should buy local if you want to be treated right.

Sam T

Jul 9, 2014

Very good experience. This is the second Toyota we have bought from Performance Toyota. Our salesman, Tyler Wood, was excellent. He ordered a Highlander with the color and package we wanted. Kept us well informed throughout the process. Did a good job of making us feel appreciated. Price was very good. Beat TruCar price and another dealer. All and all a very nice place to do business.

Retired Professor

Jul 8, 2014

Transparent, friendly, providing important but not overwhelming information--that was our salesman, Bill. And that's why we bought our Camry! The finance folks were well-organized--not a lot of waiting around. We're looking forward to bringing the car in for regular service--the customer waiting area is beyond belief!

Micah

Jul 5, 2014

I think you'll usually do best buying a car from somebody you know. If you're looking for a dealership in the northern Cincinnati area, though, this is the one I'd go to first. Huge selection, helpful salespeople and administrative staff, great facility, solid shop, and (most important for me) great prices. We found a vehicle that we're very happy with.

Clifford Forest

Jul 3, 2014

I brought my car in on June 27 2014 for a recall repair. I worked with Josh, as I have several times for regular maintenance, He told me it may take a little more than 2 hours to fix, and it was done in 1 hour & 45 minutes. This was helpful, because I had several stop to make that day. To date I have always been satisfied with the work done on my Van, and the time it took to complete the work.

JoradnJC

Jun 30, 2014

I bougth a brand new toyota highlander from performance toyota and Drew was my sales associate. He did a very good job explaining everything to us and the process was so smooth. Drew is an excellent sales associate and I will recommend him to anyone who want to buy a car. The experience was awesome.

Smarino

Jun 29, 2014

I dropped my car off in the morning before work, and I was able to pick it up at lunch. They did all of the necessary repairs and cleaned my car very well. I am very pleased with my visit.

Surprised purchaser

Jun 28, 2014

We approached the prospect of buying a new car with dread. we went on-line to get quotes and met up with Mario Hood. We researched our new vehicle fair price and that of our trade in before we met with Mario. The negotiations were fair and close to what we were looking to achieve. The whole process was the best we have ever experienced.

Michael

Jun 23, 2014

Drove an hour away to get a low-ball over on my car. The also said that they will give you a gift card for just coming in and would give you the best offer. I went there over 2 months ago and my salesperson Drew H. is suppose to mail it. Never received it. Oh well, plenty of places to shop.

Avoid Performance Toyota in Fairfield Ohio

Jun 22, 2014

Must be dealer strategy to wear the customer down with a lot of WAITING 7 hours!!!!!!! Each negotiated bid took 20 minutes each time to have a manager look it over and come back with feed back. Each time they rewrote the offer they added more cost and left out cost reductions so I felt they were being very shady in the negotiations. Same thing happened to my siter 2 weeks prior when she purchased a vehicle there. Had to wait 1.5 hours for the finance guy to finalize the paperwork. POOR POOR POOR!

Christina W

Jun 22, 2014

My son bought his 1st new car at Performance Toyota May 2014.....and he was very happy with the service and his Salesman Zach Baver. So when it was time for me to get a new care even though we had a toyota dealer 10 min from our house we decided to drive 40 minutes to see Zach Baver for our purchase and we were not dissappointed.... Zach Baver is a GREAT salesman...and everyone at performance toyota know their job and how to treat a customer!! I will recommend them to everyone i know!! Thanks again Zach!!

Kb

Jun 22, 2014

Josh V. and Amanda were both very helpful. My car broke down on a Saturday. Mon. I called before 8 AM. I explained that I needed a car for Tues. Amanda reserved a loaner for me.Thanks to Josh and the mechanics, my car was ready after some major repairs , by 3 PM. so the loaner was not required. They made a difficult situation a lot easier.

KSS

Jun 22, 2014

I worked with David Parker. He was pleasant to work with and was up front and honest. The facility is clean and modern. I am very pleased with my experience at Performance Toyota.

BirdWatcher

Jun 21, 2014

Working with Zach Baver was an absolute delight. In my old age I've found working with car dealerships to be a real pain in my backside. But I do enjoy a new car and Zach really made the process very easy and I didn't have to deal with too much bull hockey. He was just the sweetest young man and also quite sharp looking. I'll be sending my family and friends his way, especially my grand daughter.

Monica Feldmann

Jun 21, 2014

David Melendez was terrific in helping us find just the right car for my arthritis plagued husband. He listened patiently and carefully to everything my husband had to say, immediately understood his problems and found the solution. We are very happy with our purchase. Thank you, David and Performance Toyota!

Rodney

Jun 21, 2014

I can't believe how happy I am with my new car! When I started my new car search I thought I knew a decent amount about all the models I was interested in but I found out there was still plenty to learn when I stopped at Performance Toyota and talked with Zach Baver! After our test drive instead of going in to the dealership and sitting at some desk where we could get the high pressure sales pitch telling us why we should buy this car, Zach hopped in the passenger seat and he showed me all the great features of the car. He really knew the features of the vehicle and it was obvious which ones he enjoyed using. The enthusiasm was contagious and my mind was made up! Thanks Zach for a great buying experience!!

Cincyfan

Jun 20, 2014

Zach Baver was a very genuine guy. Highly recommend him and the guys at performance Toyota.

Gezahegne Tamene

Jun 20, 2014

when I was there to purchase my new car. from drew Hillman I received the best customer service

Goreds

Jun 20, 2014

I looked on Route 4 and i'm so glad that i chose Performance Toyota as my dealer. They have fantastic staff and they're always ready to help everyone. My sales person was Tyler "TJ" Wood and he was very friendly and professional. I recommend this dealership and Tyler.

Jenny

Jun 20, 2014

I went to Performance Toyota because my husband had recently purchased a vehicle from the dealership and was happy with the service he received and still very happy with his new Toyota. I bought a new Rav 4 and love it. The people at Performance Toyota are friendly, efficient and knowledgeable. I have not taken my car in for service yet but I'm sure I won't be disappointed.

Jonathan Wiley

Jun 20, 2014

Drove 45min to Performance Toyota, passing multiple other Toyota Dealer's simply because they had no Scion xB's in stock. Walking into Performance Toyota, I knew exactly what I was looking for, 2014 Scion xB. Not only did I find the car I had been looking for, but I found an amazing salesman in Zach Baver. It took him no time to get me in my future xB for a test drive. He was awesome to worth with, very fun and out going. Was awesome doing business with him and Performance Toyota. 10/10 Will shop there again.

Rick S.

Jun 20, 2014

My wife and I purchased his and her Prius's from Rashawn Jackson and Darla Landers. The whole experience was handled very professionally. We definitely recommend these folks.

Ryan

Jun 20, 2014

Went to Performance with poor/non-existent credit. My salesperson acted like that didn't matter, as he went out of his way to make sure I was able to get into the car I needed. I don't see any reason to go anywhere else as long as I'm around. If you're looking for a dealership, check out Performance and ask for Drew!

Workaholicwithtoyota

Jun 20, 2014

I bought my car 2 months ago and i honestly couldn't be happier with the service! Tyler Wood in specific was fantastic! He catered to my need and was very patient while i drove multiple cars, until i found the right one. He talked me through all the steps and all the requirements. I couldn't imagine my first car purchase experience without him! He made it very personable and I hope his managers know how great he was. I referred my friends to him and they all thanked me.

Gina P.

Jun 19, 2014

We found everyone from the receptionist to our primary salesman (Tommy) to be very knowledgeable, gracious and friendly. They had to work well past closing the night we purchased our car and were very accommodating during the entire time. Our only concern is the speed with which they process our title paperwork as we need it ASAP!

John Coda

Jun 19, 2014

I received my new car on the 16 of June. The car is fantastic! Andre Knotts was the salesperson and he was great at helping me and being resourceful.in helping me find the right car for me. The car is great and I am that I came to Toyota. A friend of mine Chris Boldt brought me to the dealership.

jw

Jun 19, 2014

When I went to look at a used car, I was greeted in a friendly but professional manner. The employee was able to answer all my questions and make accommodations for my busy schedule. Employee dealt with- Zach Baver

KP

Jun 19, 2014

We had a very good experience in purchasing our Prius V two from Toyota Performance in Fairfield with their sales person Zach Bevar who gave excellent service to us.

SStephens57

Jun 19, 2014

Thanks So Much for making our 1st TOYOTA Purchase such a pleasant experience . Our salesman Drew Hallmann . made us feel very comfortable through out the whole transaction . Professional .Polite . and great to do business with . Very Pleased with this new Toyota . This dealership rates A-1 . .

Abby

Jun 18, 2014

I wen to Performance Toyota to buy my first car and was apprehensive about the experience, but I was soon put at ease by the friendly and helpful staff. Drew Hallman helped me find a car that was a right fit and right price for me. The entire buying process was easy, fast, and painless. Drew really puts forth the extra effort for all of his customers. I would definitely recommend buying your car from Performance Toyota!

Abigail Camry lover

Jun 18, 2014

Excellent dealership,everyone was very friendly, specially liked that they had someone that can speak my language( Spanish ). He was very friendly, accommodating and went out of his way to make sure we were happy with our purchase.

Drew

Jun 18, 2014

I love the car. The dealership had great selection, were helpful throughout the sales process, and has offered great service as after the sale. I would recommend them to anyone.

ebrate

Jun 18, 2014

I have not bought a new car in 20 years. I had a great experience at Performance Toyota. Salesmen and manager were friendly and very helpful.

Fran T

Jun 18, 2014

Recently bought a slightly used Avalon from Drew Hallman. Inquired about the vehicle on the internet and Drew called right away. I went out to test drive it and he wasn't in, but two other people took great care of us during the test drive and answered most of the questions. Drew got back to me the next day with the answers. We went out to look at it again and Drew had the vehicle cleaned and detailed ready to go, even before we worked a price, etc. He even took a couple scratches out. Drew did a nice job with making us feel comfortable with the car and the purchase.

Gerry D.

Jun 18, 2014

Had a positive experience in purchasing my new Toyota Avalon. Salesman Andrew Hallman listened to my needs and found a car for me quickly. On the day of delivery everything was smooth and he spent the time necessary to make sure I knew how operate all the new technology on the car.

leattebery

Jun 18, 2014

I'd never purchased a car from a dealership before so I was feeling incredibly anxious when I arrived at Performance Toyota. Drew Hallman greeted me very quickly, and immediately started to set me at ease. He was incredibly patient through my uncertainty and wrote out figures for me (I'm a visual person so this was incredibly helpful). I never thought it would be possible to get a new car but Drew showed me how I could lease for less than financing a used car. The car of my dreams was onsite and ready to go. Test driving, learning about all the different packages and selecting the best ones for me, lease signing and final paperwork all flew by. Before I left Drew connected my cell phone to the car via Bluetooth so I could take advantage of the hands free calling feature right away. I came in worried but left excited and would recommend Performance Toyota to everyone I know.

NewMom

Jun 18, 2014

I bought a Corolla in April from Performance Toyota. We are expecting our first child and we wanted a safe and reliable family car. The Corolla has been a joy to own so far and the service I received was first class. My salesman was Drew Hallman, Drew worked tirelessly to get me financed at a good rate. He even followed up with me after the sale to improve my experience. While test driving the car, Drew was very informative and allowed me to truly experience the features of the car. Overall the Corolla was the car for me, and I looked at many other options. This was my first experience buying a new car and I have recommended Performance Toyota to my friends and family. The staff was knowledgeable and friendly and NOT pushy! I am so happy to drive my car everyday and just as happy with the great deal I paid for it. I was financed in lieu of an average credit score and also received a substantial trade in for my old car. Performance Toyota made my car buying experience a pleasure. I Love My New Car!

RAVATARRUNNER

Jun 18, 2014

My recent purchase of a RAV4 from Performance Toyota was a perfect experience. My sales person John Campbell was very helpful and knowledgeable. The sales staff and my paperwork was perfect!!!! I like the fact that they took the time to verify the spelling of my name, address, etc. They were very efficent and answered all of my questions. I was driving my new RAVATAR away 47 minutes later after I said YES! That is impressive customer service and I would NEVER buy anywhere else! PERFORMANCE TOYOTA lives up to their motto: We'll Put A Smile : ) On Your Face!

Sports Nut

Jun 18, 2014

Bought a new Camry at Performance Toyota and the salesman Drew Hallman could not have been more accomodating. Not only was he very knowledgeable about every aspect of the car I purchased but he was also very courteous and friendly. The entire Performance team was professional in every aspect. It had been 11 years since my last new car but I wouldn't hesitate going back to this dealer.

tracyj888

Jun 18, 2014

Drew Hallman provided amazing customer service. He was attentive but not pushy and he made sure we were completely happy with our purchase. Good customer service is hard to find now a days so this was refreshing!

ANDY

Jun 17, 2014

Drew was wonderful throughout the entire process of purchasing my used vehicle. I would highly recommend doing business with Performance Toyota again!

Brad Kuntz

Jun 17, 2014

A great experience from start to finish and my salesperson, Drew Hallman, provided me with exceptional help and knowledge along the way. I can't say enough about my salesperson and Performance Toyota. Will definitely be purchasing my next vehicle through Drew. This is saying a lot coming from a previous owner of all Ford trucks. Drew helped find the right truck for me. Also, we have a BMW, and the services and customer service that is provided, blows BMW away - which is an impressive feat, considering that BMW sells themselves on their service. Thanks!

ToyotaFan

Jun 17, 2014

Performance Toyota made the process of buying a car easy. Drew was very helpful and made the process go smoothly. This is the 4th car bought at this facility and each time is gets easier and more efficient. The new showroom is beautiful and inviting. The entire staff throughout the buying process were efficient and friendly which makes for a happy customer.

Treva Applegate

Jun 17, 2014

I bought a brand new Avalon on June 16 th and I'm so happy with it . It is so beautiful and rides like a dream . It has so many features that will take me awhile to figure them out . I had an excellent experience when purchasing this car . Tyler Wood was very helpful in every way possible . He even said for me to come back and he would teach me all the wonderful things this car can do . This is the second car I have purchase here and I will be back for future car purchases . I want to thank a couple other people , but I only have first names . Jermaine in financial and Daniel , he did all the signing and paperwork . Thank you all for making my visit great !

Michele

Jun 11, 2014

I bought a 2011 Toyota Sienna from Performance Toyota.The process was good and the price I paid was fair.I was disappointed by the fact that I did not receive a full tank of gas[only about 3 gallons] when I purchased the van and was never contacted by my salesman Oz after the sale. Oz was quite personable during the sale process.

Toyota service Customer

Jun 10, 2014

I recently went in for a service at Performance Toyota Fairfield and every time i go in there they always tell me something else is wrong with my car, I need this service or that service and it's going to cost more money than i can afford. I really feel like they're just trying to take advantage by trying to get the most money they can out of you. They never tell me i need the same services twice even if i don't get those services which to me confirms exactly what i feel, That they don't value me as a customer and only want as much money as they can get out of me. If my car really needs a service they would say i need those services each time i come instead of trying to sell another service my car may or may not really need. They don't explain the car inspections either, they don't explain what needs to be replaced and what's still in good condition. I understand up-selling, It is a business and they want to make money, but if they really wanted to provide great customer service they would take the time to explain the car inspections, talking about what's still in good condition and what needs to be replaced, how bad it needs to be replaced and how long someone can realistically go before it needs to be replaced and BE HONEST about it. Don't say i need a service when i don't, or if i do need a service, say why i need that service. For instance, if a belt for my car needs to be replaced they should say " Your Belt should look like this, and instead it looks like this, your belt controls all of these things in your car and needs to be replaced in x amount of time or this could happen. Inform customers about what the Minimum mandatory service requirements are for their car that will keep it running smoothly, then inform them of services that are good to have done but are of dire need, and of services that aren't necessary at all but may just increase car performance, such as increased fuel efficiency, and let them choose which services they want/need to have done. That way the customer is informed, they feel valued and know that your not just trying to take advantage. There are customers who will want all of the non mandatory services and will pay for them because they don't want to do it themselves and there are customers who will only want whats mandatory in either case they customer should feel like they care and are valued and not just another someone they can try to get money out of.

Toyota Customer

May 28, 2014

You would think if a spare tire falls off a car, and nearly causes a major wreck, Toyota would take it seriously. Not in my case. It took numerous calls between Dealer and Toyota Corporate, and then a recall notice that made the news, until I finally got some help. And two weeks later, I am still waiting for a spare tire.

Performance Toyota customer "For Life" !!

May 27, 2014

Performance Toyota IS THE ONLY PLACE TO GET YOUR NEW TOYOTA'S!!

Bonnie Dooley

May 23, 2014

My husband and I recently replaced our 2002 Avalon with a 2014 Avalon Limited. Our salesperson was Oz. who also was the salesperson when we purchased our 2011 Sienna, and he provided excellent customer service and positive buying experiences for both purchases. We would definitely recommend Oz at Performance Toyota to our friends and family.

Robert Neal

May 21, 2014

Shopped extensively for 8 months to find a quality SUV that had enough head & shoulder room, good gas mileage, excellent apps, and good resale value. Narrowed it down to the Hyundai Sante Fe and the Highlander. Shopped only on line through internet and communicated with 8 Toyota dealers. Narrowed down to the dealer that had reasonable inventory & worked will with me through internet. Found Performance Toyota to be reasonable and responsive. The internet sales woman introduced me to Oz who was informative, respectful, and had great listening skills. The Toyota HIghlander XLE is beyond my best expectations. Smooth, high ride. Quiet and luxurious. The passenger space in front and 2nd row seating (captain chairs in 2nd row) is quite spacious. This is my first Highlander and I am more than impressed. Can't recommend it more highly to families that want a safe, spacious, quiet & luxurious ride. I simply love this new car and had the best car buying experience ever. That is saying a lot as this is my 10th new car purchase.

Darrell Sargent

May 15, 2014

It was the most pleasant car/truck buying experience I've ever had. Jeff Rhoads is very knowledgeable when it comes to trucks. Jeff and Marcus Campbell ( Sales Mgr.) really made me feel comfortable. We talked like we were old friends. The transactions were smooth and quick. I was finished be I knew it. Everyone I came in contact with there was really nice. I will definitly recommend Performance to my friends, and I have a lot of friends! :)

surfergirl

May 15, 2014

Have bought both of my cars at Performance Toyota in Fairfield, Ohio. Tried several other dealers but they were terrible! One of my cars was a 2005 Toyota Camry which I loved but, unfortunately, a 16 year old girl proceeded to total it at a red light. The next car was a 2010 Toyota Corolla which I still own. The price on both cars was good (took a report from Consumer's Union with me). I now go there for service on my Toyota Corolla and it is well worth the drive. I've often thought they should open up a corner of the dealership's floor and teach customer service skills to employees of corporate America!

Jessica S.

May 14, 2014

I purchased a certified pre-owed Toyota Camery. The car had "hail damage" on the trunk deck. I personally think when they detailed the car someone hit the ice with something. That night when I got home I noticed that they paint was not matching on the driver side. The car was in a minor accident with previous owner. They did give me a scion to drive, but when we called to follow up on the progress of the car, they would not tell us what was going on. After 3 weeks we got our car back. Noticed that it did not have floor mats and Andre said he would order some and it has been over a month and have yet to hear from them. '

Ganesh Kota

May 13, 2014

I purchased my new 2014 Sienna here.It's great dealership with more customer focus and would recommend it to everybody who would choose to buy any Toyota vehicle in Greater Cincinnati area.

Clara Hurt

May 7, 2014

The service was good, but we needed two filters changed. The service tech. told us the price of the filters but didn't tell us there would be a $50. installation fee. We were not happy when we received the bill.

MAD JOHN

May 6, 2014

The last three times I have went here the service for my car became totally different than what I came in for. I was told it would be less than 150>00 this time. Before I left I was told it would cost 980.00 plus tax. When I went online to look these parts up for a junction box and a switch , and I know their labor is involved but the parts were less than 150.00 online . They are very overpriced, nothing they say is the truth and I will never be back again for service on my car again. Just be upfront and honest . The last time I went I took it somewhere else and the bill was a thre hundred dollar difference to the good and not what performance had told . CARX YOU GET MY BUSINESS ANY DAY!!!!!!!!!!!

Indymoto

May 5, 2014

Wow, what a great transaction. They had the truck I wanted in stock, with a great price. Beautiful show room and waiting area with snacks. Highly recommend Performance Toyota

Tina Kaelin

May 5, 2014

This is my 3 scheduled maintenance that went great. My last appointment took 45 minutes and I was done. The waiting room is excellent; nice coffee machine, oversized leather chairs, and quiet. Definitely recommend the service department.

Andre Knott

May 3, 2014

Daniel was great in helping find a Product Specialist. Andre Knott was polite and wonderful in helping me to to find the right car that suited me.Took his time and answer all the right question,I was very please. Marcus was very informative I like the way he went over the contract with me,may sure I under stood the entire contract.

Lisa

May 2, 2014

This is my second purchase from Performance Toyota. great customer service from Rashawn Jackson and Kelley! Thank you for everything. love, love, love my new vehicle!!!

Emilys

May 1, 2014

Highly recommend Performance Toyota! They were responsive with an internet price, which was competitive. Our salesman was great to work with and had the vehicle we wanted to test drive waiting (in a holding area since it was raining). They gave us a good deal on our trade-in.

Brandi

Apr 30, 2014

Bart and Theresa were very helpful and really knew their products! Excellent service! Thank you very much!

DebM.

Apr 29, 2014

This is my second car from Performance Toyota. What used to be a dreaded task of buying cars is now an enjoyable one. There was absolutely no pressure to buy, very helpful, informative salespeople and finance department. They really work with you to get within your budget. Also, their service department is just as excellent and trustworthy! Very friendly and helpful - I had a tire that somehow had a slow leak from multiple punctures and I would air it up on Sunday and by the end of the week it would be low again - took the car in to find out if it was the sensor or actually the tire and they said since I was such a good customer, they GAVE me a new tire for no charge! You just can't beat service like that.

New Prius Owner

Apr 29, 2014

By connecting with them via the internet I got a 10% price reduction. They had a car in stock that fit our needs but the purchase process/paper work took about 2 hours to complete.

CHARLIE BOY

Apr 14, 2014

It all begins with Sonja at the desk. She is great! Then our salesman..Bobby Cross was the best!. Then to the internet sales manager ..Neal Carroll...He is sooo smooth!We were in & out on a Friday in no time! Beautiful showroom & everyone treats you very well...offering beverages or anything you need! Free car washes for life to boot. The best selection! I would go with Performance Toyota here in the Tri-State! Bart Sturm is the GM and coaches a great team!

jerry

Apr 12, 2014

Just bought a new camry. My salesman was Vernon giley. Really nice and answered all my questions. Everything was smooth, fair, and handled efficiently. I was done and in a new car in less than 2 hours.

Mark A

Apr 8, 2014

Josh and Dustin are great in customer help, service, and satisfaction.

D.H.

Apr 5, 2014

We contacted Performance Toyota on a Tuesday evening using their internet link. Tommy immediately responded to us and told us he had two Rav4 models that fit our exact specifications. Talked to Tommy on Wednesday and told him the price we were looking for on a new model and what we wanted for our trade. Met with Tommy and Neal on Wednesday evening and went home in a new Rav4. We were treated professionally and with respect. Tommy knew everything about the new vehicle and Neal understood our financial considerations. First time purchasing a vehicle at Performance Toyota but will return in the future. Outstanding customer service, thank you Tommy and Neal.

Luis A Flores

Apr 4, 2014

My sales person, Theresa Reid did an outstanding job. She is very honest. Took the time to attend my visit at the dealership. Found me the model I wanted. I will continue to recommend Theresa Reid as the sales person to my family and friends. Top Management cared about keeping their customers satisfied.

Dennis

Apr 3, 2014

Theresa Reid-Boyd went all out to find the Tundra with the options I wanted. After not being able to locate one we ordered a new 2014. During the whole building process she kept me informed of the process and when it was to be build and also the projected delivery date. when it arrived she was very up to date on teaching me the basics on the new Tundra. My hat off to her for a great experience!

1stTimeShopper/Buyer

Apr 2, 2014

Great Experience! Very helpful staff, answered questions thoroughly and worked with me on payments and financing. This was the first time I had ever went car shopping!

Don B

Apr 1, 2014

I am 78 years of age and have purchased many cars from dealers. Performance Toyota & Scion of Fairfield has been the best experience of my life in purchasing an automobile. They have obviously chosen their employees very carefully and trained them very well. I have never met a more customer friendly group of people. Congratulations to Performance Toyota & Scion."

frustrated cat owner

Apr 1, 2014

I purchased a Rav 4 last year from performance. Buying the car itself was a mess the sales man kept locking the keys in the car and so it took forever for them to clean it out when purchased. Recently, I have had some service needs and the service dept was horrible. Never a smiling face. I was told often that they could not find the issue I was reporting or that it is my fault due to not getting all service including oil changes with them. My last visit I brought it in for a recall and due to my heater was not working. I was told the issue was a stuck button. And went I left the dealer a bunch of dash lights came on so I called them and I was told no help could he made till next day. Mind you I was only about a mile from dealership when it occurred. So when I threw a fit they allowed me to bring it right back and they found the issue was a loose tub that they claim was my fault due to again not all service was done with them like all oil changes. Mind you the spot when the tub was is the same location of the recall update. My heater was still not working and after another visit to another mechanic it was found to be the blower motor was bad it was fix and all is well. I will never go to performance again and recommend the same to others.

Paul W. H.

Mar 31, 2014

The purchase procress for our new Rav4 would be rated a 10. The salesman, Tommy Dexter, was both courteous, knowledgeable with no sales push. He had the answer to all of our questions, took all the time we needed to make our decision. The entire staff including the manager were all very courteous and everyone got all the answers we needed. Since my spouse was unable to drive either the new car or the car we came in due to an injury Tommy and another staff member actually even drove the car to our home. This is what we call OUTSTANDING. Tommy also took the time to set up our cell phone to operate on the phone/radiio screen in the car. Could not have asked for better service.

Rodney Bertsch

Mar 26, 2014

Although I've been thinking about changing cars for a couple years now, it wasn't until this past Friday that I actually started looking. Since we're new to the area I searched for auto dealers in my area and decided to visit the dealers that had the cars I was most interested in. The first was Hyundai for the Veloster. I drove the car, liked it and kept it in my top two (I had about six cars I was considering). Then we went across the street to test my second top vehicle at Performance Toyota, the Prius C. We test drove the Prius C and liked it very much. Our only complaint was the size of the back seats. However the Prius comes in a variety of models and the standard Prius was perfect for our needs. In fact, it was a game changer, it would change the purpose of my vehicle from being just a runabout for me to a family vehicle for all of us. We sat down with Zach Baver to discuss the vehicle. But initially we didn't sit at his desk, we sat in the car. With the engine on, he talked us through all the amazing features of the Prius and wowed me with the tech details this car had to offer. I'm a very techy person and still was blown away by all the functions available in this car. Zach even used his own iPhone to show us how easy it was to connect via bluetooth and all the apps available through the car's entune interface. Once we discovered all the benefits of the hybrid engine, the entune apps and bonuses like the solar A/C and sunroof I was sold! All other vehicles fell by the wayside! However the Prius with the option package Four and color of Sea Glass Pearl with solor sun roof wasn't easy to find! In fact, it looked like I was going to have to go out of state to find the exact match I wanted! Saturday night I was sitting at a movie theater obsessively searching to my dream car when suddenly one appeared closer then a five our distance, in fact it was IN CINCINNATI! The car wasn't at Performance Toyota though, and we REALLY wanted to work with Zach to get the car as we were so impressed with his knowledge and time he'd spent with us Friday. Sunday morning I contacted Zach by cell and explained our dilemma. Even though he didn't start working until noon that day, he started helping us by contacting his boss and beginning the process of finding out if we could get the Prius to to Performance Toyota. Zach traveled to the other dealer and picked up the Prius himself and brought it back. He and I kept in touch during his journey so we could coordinate getting my trade in vehicle settled and meet up at Performance Toyota when he arrived. The dealership was swamped with customers but Zach spent the day with us working out all the details and getting the car ready. By the end of the day I had my dream car! And as an unexpected bonus Zach told me about the unlimited car washes from Performance Toyota as well!! Thanks to Performance Toyota and Zach Baver for making this an amazing experience and helping me get my Prius!

Alice N.

Mar 24, 2014

Nathan did an outstanding job providing us with information needed to purchase our used Toyota Venza. Excellent customer service skills. All the staff was friendly and helpful. Many, many cars to choose from. Would gladly give them my business again.

Luis Flores

Mar 24, 2014

My sales person did an outstanding job. Top Management cares about keeping their customers satisfied.

Marino

Mar 23, 2014

A very well rounded dealership. Their facilities are clean and organized. A friendly and knowledgable staff. The vehicles to choose from are impressive. I would recommend this dealership for anyone wanting to buy a new, or a used, car.

Very Satisfied Camry Owner!

Mar 20, 2014

This is the first car we have needed in 9 years. Much has changed in vehicles and the process since then. Steve Doan made our experience smooth and enjoyable. He is so easy going, no pressure here.He only wanted for us to be happy with our choice.Would recommend Steve to anyone looking for a vehicle and Performance Toyota as a great place to do business!

Maria

Mar 19, 2014

Excellent as always. This is the third car I have purchased at this dealership

CWyatt

Mar 18, 2014

My last new car purchase was 9 years ago.Lots has changed in that time. Reviewing the inventory online helped the process and we knew what we were looking for. However, no matter how technology has changed, the personal touch is still key when making a purchase of this size. Our sales specialist, Steve Doan was wonderful. He was very helpful,informative and reassuring.He made sure that we left the dealership with all of the knowledge he could impart, on the Camry which is much more technology driven than my previous vehicle.I will be referring any of my friends that will be looking at a new car to Steve. Yhanks for a great experience!

Wanda B.

Mar 16, 2014

Lashawn was personable and knowledgeable in sales. Easily the smoothest transaction on purchasing a new auto in forty plus years of doing so.

Mark

Mar 12, 2014

Made an appointment dropped my vehicle off, picked up 7 hours later like promised. Had to get two recalls taken care of and an oil change. Only small problem was trying to read there check off list and identifying what there saying is needing repaired or there terminology written along side the check off list.. Other than that, my service rep was great, all were very friendly..

PSB

Mar 12, 2014

Got the usual high-quality service I've come to expect

Season

Mar 12, 2014

I rated 4 stars only because the lack of professionalism I received from the internet sales manager Neal Carroll ... Purchased my car from Theresa Reid and would buy another or reccommend others to her in a heartbeat. She went out of her way to make sure I was happy ... ran numbers on nearly every Highlander on the lot for me until I came upon a decision. The finance manager that did my paperwork got me thru the process in no time as well and was very knowledgeable about the process. If you are in the market for a toyota, stop out and see Theresa ... she will definitely take care of you! Very genuine and honest ... that can be hard to come by these days!

Brandon

Mar 5, 2014

Toyota performance in Fairfield is greatest car buying experience I have ever had the employees are great the finance people are great and dealing the general managers was a wonderful experience the best car buying experience that I have ever had I would like to personally thank Jermain Dixon and Rashawn Jackson I would recommend this dealership to anybody

Ted Toothman

Mar 4, 2014

I made an appointment to view a car on a saturday morning salesman said he would call if car sold I saw on the internet car was gone so called they had sent car to auction and didn't call or notify me it was gone I was made a 300 mile trip for nothingwhen I called nobody knew where the car was or what happened but wanted to know what else they could sell me

DavidM

Mar 2, 2014

This is my 2nd Toyota dealership buying experience, I must say that the staff knows there cars well, are friendly, and make you feel as part of the family! I bought a Toyota Venza and am very satisfied, I bought the Venza off the show room, which brought accessories,(rims, tinted windows,light covers) and I must say who ever puts these accessories on the cars did a great job! I recommend to any one to go to Toyota performance of Fairfield, it's worth the drive.

HappyHighlander

Feb 20, 2014

I have been buying cars at Performance Toyota in Fairfield for many years....this is my 7th car and my 3rd Highlander. I love my 2014 Highlander! Our sales person, Jeff Rhodes could not have been more professional and knowledgeable. He knew this car in and out, explained and demonstrated each new feature to us on our test drive, even though it was just received at the dealership. We purchased this car at a fair price, without pressure to buy or add on extras. Paperwork is always time consuming, but feel Jeff and his crew put it through as quickly as possible. My experiences at Performance extends to the service department. Melissa has always provided quick and efficient service for all of my vehicles and the lounge area is great for waiting when you need to.

Chris H

Feb 19, 2014

Recently puchased a 2006 Avalon from John Kozlowski. We were given plenty of time and space to make a decision on the car and I was never pressured to purchase. The vehicle was very clean when I test drove it (other Toyota dealerships should take notice) and it helped make my buying decision much easier. It was a very busy day in the showroom, but John made sure we were kept informed during the whole process. I was very pleased with the entire sale. Thank you!

Connie

Feb 15, 2014

The buying process was great. I wasn't pressured into buying.

Dani

Feb 15, 2014

I had a very smooth buying experience of my car. Zach was very helpful and accommodating to our schedule and time restrictions. He was very helpful, and even surprised me by adding a remote start to my car! So awesome! Thanks Zach and everyone at performance Toyota. I will be back the next time I need a new car.

Venza Fan

Feb 8, 2014

We had a great experience at Performance Toyota. The Venza we purchased was featured in the Performance Toyota advertisement in theCincinnati Enquirer, so no price haggling was required. There were no high pressure sales to buy add ons when dealing with the finance department. That in itself was worth the trip. Our salesperson, Andre, was very nice and offered to set up the Bluetooth and phone app system on our vehicle. Being electronically challanged, I'm sure he saved me a lot of time and frustration!

jd

Jan 29, 2014

car was good. communication was bad. lots of waiting with no explanation. didn't find out there was only one key and no keyless entry fobs until entire deal was done and was leaving (asked a couple times and was told "i'm checking on it") discovered a headlight was out on my way home as it began to get dark. it was disappointing to buy a 2012 and be sold it with one headlight from a dealership.

Ralph and Mary Beam

Jan 23, 2014

First talked with our sales associate, Mario Hood, on the phone and felt very comfortable about going to Performance to look at the Prius V. Everyone was personable, friendly and helpful. We fell in love with the car and bought it on the spot. Mario took time to explain all the features and make sure I understood the workings of each one. The buying process took only a few minutes and was actually a pleasure to do. Mario took me on a tour of the facility, explaining the service process and the amenities available to customers being serviced. We are some distance from Performance, with a Toyota dealer within 5 miles of us, but we will go to Performance for all our service needs because of the way we were treated. And, we love our Prius V. It is above and beyond any car we have owned in both performance and value.

George H.

Jan 21, 2014

Without a doubt, the absolute best Toyota dealership in the Cincinnati area !!! I give a standing ovation to the entire Performance Toyota service staff from top to bottom especially Melissa who is my service advisor. I highly reccomend this dealership !!

Pastor Lesley, Truth & Destiny

Jan 15, 2014

This was a great experience. I knew what I wanted both Drew and Jermaine made it happen. Getting to signing the paperwork took much longer than expected but overall things went well. The hot chocolate was great!

Lisa Kuykendall

Jan 13, 2014

This dealership has been my go to for any and all repairs/maintenance (except new tires) for my 2011 Camry. My recent service was for a check engine/skid light that came on at 60K miles. Dustin was my service tech who coordinated a drop off the night before. The work required an oxygen sensor to be replaced. I picked up the car that evening (Wed). The next day, my husband and I were carpooling and the same lights came back on. I immediately called Dustin who said that if I dropped the car off Friday morning he would give me a free loaner car. They found that the air fuel sensor was now defective and needed to be replaced. He thoroughly explained to me that the two can coincide, or that one can create another but that everything checked out on the first repair. He worked with me on the price for this repair since I was just in two days prior.

Big Tommie G.

Jan 5, 2014

John Campbell was a delight to see in a car salesperson. First I inquired in a car they had for sale online. When I contacted the salesperson, I was informed the car had already been sold. John took down some information as to what I wanted in a car. Said he would call me back. That is where most calls stop! Fifteen minutes later he called with a car he thought would fill my needs. I told him it sounded good, but was not able to come see it now as I was at the shopping center with my wife and daughter. He solved that problem for me to. He brought the car to me to see, about 15 miles away. When he showed up I was astonished. The car was everything he said it was and his professional manner was absolute. We bought the car. My wife loves it. The salesperson is in my call book for the next time I want to buy a car.

Kaitlyn

Jan 5, 2014

Thankfully, I had done my work online and knew what I was looking for when I went to the dealership! There were 2 SUVs I wanted to look at and test drive. I was able to find the 1st vehicle on the lot by myself and not a salesperson in site. After I asked the receptionist for help, I was assisted by a salesperson that made many trips in and out of the building due to forgetfulness and frankly "just not being on top of it." I was finally able to test drive a vehicle but with every question I asked, the salesperson would hesitate, look at the sticker on the window and then respond. That was reassuring! As I mentioned earlier, I did my research so despite the horrible customer service I proceeded with negotiating a price. The salesperson gave me some quotes on estimated loan amounts/monthly payments (Because he said "I have been doing this a long time")....that were completely wrong and not even in the ballpark!!!! To make a long story short, buying a car is a long process as it is and the salesperson made it even longer! Not to mention, I could not trust a word he said! I felt like he really didnt care if he made a sale. However, the facility and other employees I met were great!!!

Terry L. C.

Jan 4, 2014

I drove almost a hundred miles because they had several Toyotas that I was interested in. John K. My salesman was super. I now own a new Toyota from there. No pressure, just a salesman and a customer doing business.

Lou

Dec 29, 2013

Nathan was our salesperson and was so friendly, fun and helpful. I have owned Toyota's for 20 years and all of my cars have been purchased or leased from Performance Toyota. I have always had good experiences there and Nathan was extremely helpful. Not pushy at all. Good kid. Love my new RAV4!

Patsy Owens

Dec 27, 2013

Everything was excellent. Particularly like salesperson.

Eric D.

Dec 17, 2013

Outstanding buying experience. Evan and Marcus were honest and made the purchase very smooth.

Tyler Stegman

Dec 15, 2013

One thing I always had a problem with at other dealers was since I'm 22 they didn't take me as a serious buyer... I would walk around a lot for a good 10 minutes and not one person would help or ask, but here at Performance Toyota. I was treated like a serious buyer and Drew was very eager to get me the car of my dreams that blew me off my feet. If there is one thing that I know stands out to be the best than any other place for treating customers right. Its Performance Toyota!!! To be honest I wouldn't even buy from the Honda side. They never helped me but the Toyota side is awesome!!

MikeD

Dec 11, 2013

The process was painless and pleasant. All the employees were kind and courteous. They were ready for me when I walked in and it went somewhat swiftly.

Kathleen

Nov 27, 2013

The day I went in to buy a car I was kept there for "one more question" that continued into 3 hours. I bought the car that day because they met the price I was willing to pay. However, 3 hours? Other dealerships that I've visited offer you a beverage and bring the test car to YOU, instead of trekking across a large parking lot in cold weather! After 3 hours I could stay no longer, called the next day to please have my paperwork ready to sign and the car ready. Again, I was detained for 25 minutes before a credit manager came for me. I told the credit manager, Beth, I was an unhappy customer and how long does it take to get my car! She was apologetic, went through all the paperwork completely but quickly. She wanted me to be "happy" with Performance and even found a lower finance rate for me. So, yes, Beth is one of your best performers at Performance! All the other employees? Average to poor.

Diane maycox

Nov 25, 2013

Jeff R. was very professional and he made the entire experience go very smoothly. He was full of information and explained so many things to me. I love my new car!! I went back yesterday for help with the phone and he graciously helped me get the phone to work again. Thanks, Jeff!!

stevevon

Nov 19, 2013

I recently visited the Performance Toyota dealership to casually look for a new car. I have purchased several vehicles from this dealership and have been happy with the experience. My first experience was with Theresa Reid-Boyd, who contacted me following an on-line request for information. She followed up a couple of months later, just to see if there was anything she could do to assist in my shopping experience. I went to the dealership on a Monday afternoon, which was Theres'a day off. However, another salesperson assisted with a test drive of a 2013 Toyota Avalon. He reminded me that Theresa was my point of contact and that he or any others could assist with my needs. I went back later in the week and test-drove both a RAV4 and a Camry SE; my purpose was to confirm that, in fact, the Avalon was the car I wanted. Theresa was with another customer, but I got very good service from Joseph Feliciano who answered all my questions. I went back on a Friday to see if we could arrange a deal on the 2013 Avalon XLE Touring edition. Theresa allowed me another test-drive, and then we discussed the terms of a purchase, the value of my trade-in and other details. Unfortunately, while we agreed on a price for the Avalon (which was extremely good for me), the value of my trade and the amount of 'ready cash' for a downpayment suggested a deal could not be me. Since I did not need a car, I was ready to walk away and come back in the spring, when I would be ready to buy. At that time, manager Bobby Cross asked if I had ever considered leasing. Since I had leased in the past, I asked for more information (since I put over 22,000 miles on my car each year, I thought a lease was out of the question). Bobby prepared a lease quote - based on the same selling price and a very reasonable residual value - and gave it to me for consideration. I took the information home, did my research, and decided that a lease would work out (and, if I decided to buy the car at some point, I could do so with no 'penalty'). I returned to the dealership, where Theresa, Bobby and Marcus finalized the paperwork with me while the car was being prepared for delivery. The process was efficient and painless, and I drove home that evening with an awesome vehicle. The entire team at Performance (especially Theresa and Joseph) were AWESOME! I never once felt pressured, and got the car I wanted at a very good deal. I would recommend them to anyone.

Steve - Kentucky

Nov 5, 2013

Not happy with customer service. I have left (4) phone messages and NO one call called me back.

2014 Toyota Corolla

Nov 3, 2013

Performance Toyota was very helpful when buying the new 2014 Corolla. The salesman was knowledgable. The process of buying the car took longer than was expected. It was always another 30 minutes until the next step. It ended up taking around 4.5 hours from start to finish which was a lot longer than 30 minutes. Luckily I did not have any place to be for the first 2 hours. I wish they would have been more upfront with the amount of time it would take to finalize the process.

Steve - A Loyal Customer

Oct 23, 2013

I have bought 3 Toyota Camrys (2000, 2012, and 2014) from Courtnell Francois. He has always treated me very fairly from our first visit. It is refreshing to find an Car Salesman who has stayed with the same dealer for more than 12 years. It says a lot about the dealership and the integrity of both Courtnell and Performance Toyota. The 2-year Free Routine Maintenance deal is working as far as I am concerned. I have found a Service Department who is not only responsive to my needs but they all do it with a very warm smile.

Gwen

Oct 17, 2013

I bought a used Sienna and was very happy with the experience. Our salesperson, Kelly, was extremely friendly and helpful and didn't keep us waiting forever during the negotiations. She arranged for another salesperson, Mario, to help me the next day when I returned to get the vehicle. He was also very nice and professional. We did discover some battery problems and an unworking DVD player once we brought the vehicle home. Both Mario and Kelly were superb in helping me get those problems fixed as well as Mr. Dixon , the used car manager. Very accommodating by offering a loaner vehicle and a full tank of gas for my trouble. The van was repaired and the DVD player was replaced. Christi in the service department was extremely knowledgable and kept me informed on what they were doing and when I could expect to get my vehicle returned. I had never purchased a vehicle from Performance before but will definitely return. Thank you all so much!

Jim Z.

Oct 16, 2013

Was at the dealership for 5 1/2 hours just to be screwed by unscrupulous tactics in the purchase of an extended maintenance plan.The fact that I had to wait 51/2 Hrs. to spend my money is ridiculous in itself.The fact that I was sold a maintenance plan that was almost 1000 dollars over what another dealer quoted me after the fact,is obscene.The first offer on my trade in was so low,I almost left and should have,if I would have known what was to follow.Worst car purchase ordeal I ever had.Would not set foot on Performance Toyota"s lot ever again.

DArt

Oct 11, 2013

Oz Osmanoglu really helped me find a great new car with the car payments at a reasonable monthly payment by helping me get more for my trade-in. I would not have purchased a new car otherwise. The temporary facilities were alright: their new showroom is still being finished. The buying process was a little long. I was there for 4.5 hours from the start of my appointment: test driving 2 cars, trade-in value on my old car, talking about options and prices, and then waiting for new car to be filled up and cleaned. The Prius has been great and I'm very happy with it! I recommend Performance Toyota for your next car! Get an internet quote from Oz! He answered all of my questions about the new cars and really worked hard to fit my budget!

Deanna J

Oct 8, 2013

This is the best car dealership around weather you are looking for a new Toyota or a used car. My salesman Rayshawn Jackson is amazing and every time I buy a car I go to him. He is such a wonderful person and knows Toyota brands above and beyond expectations. I will not shop anywhere else for a Toyota and if you decide to go there ask for Rayshawn!!!!!

joann hopper

Oct 8, 2013

Craig was great throughout our whole process as was Daniel. This is the only dealership we will be going too anymore.

Ric&Judy

Oct 8, 2013

Our experience at Performance Toyota was excellent. Our sales rep, Mr Jeff Rhoads, provided us with a no-hassle deal, sticking to our original requirements throughout the process. He even went to the trouble of getting certain items that we did not want removed from the "build order," so that we re not paying for an accessory that we were not interested in. We have not had such a pleasant experience in the past. Love our new Avalon Hybrid.

Charles M

Oct 3, 2013

Asked questions aabout the the truck and gave ne the run around. The price was raised an addirional 3000 afeter i said i woud buy iit if it had a cd player . They said they didnt have the information at hand. they lost a sale. Iguess they are too big to worry about a small customer like me. Idont trust this dealership.

ex-customer

Sep 25, 2013

worst salesman ever rude, inept, Had an appointment to buy a car. Had agreed upon a price over the internet. Called salesman and made an appointment to come in to buy the car. Asked the salesman to please have the car ready and the paperwork ready to save time because we had a commitment later that afternoon. We arrived on time for appointment and waited 30 minutes for salesman to join us. He went to get the car and another 30 minutes elapsed. We went to see the car and it wasn't ready to go in any way. Then we waited while he got the paperwork. He then left and started working with another customer while we again waited for 30 minutes more. He disappeared again and we saw him outside with another customer while we again waited! After 11/2 hours of this we decided to leave. He never apologized, and was quite arrogant. He wanted us to return the next day. We bought the same car from King's Toyota the next week and received excellent service.

Jeannie

Sep 25, 2013

I am more than delighted to share my review with you. Andre Knott was my salesperson and I was very pleased with him. He was friendly, articulate, knowledgeable and honest. I love my car and if I have any questions about it, I know I can call him or stop in anytime to ask any one of Performance's sales personel. Considering some of my experiences with other dealers, I am glad I walked into Performance and met Andre. A very easy process for me. And he made it fun. Thank you Toyota!!

Jerry in N.KY

Sep 23, 2013

I recently had to purchase a used vehicle in a short period of time, due to accident that left our family short one vehicle. I went to the two dealerships where I last purchased vehicles--one was Performance Toyota. I spent 30 minutes with a salesman and explained my situation, provided my general purchasing requirements (price, mileage, equipment, etc.)--and asked him to find some vehicles for me to test drive two days later. Upon my return to the lot two days later, the sales person at Performance Toyota was prepared. Prior to my arrival, he left a message indicating the types of vehicles he found for me--all of which met my purchasing criteria. One vehicle in particular was a make/model/low-mileage car that would certainly sell-- and despite that, the vehicle was kept aside for me to test drive. As a past customer, I expected Performance Toyota to provide a high-level of service and to work with me on creating a fair deal---and my expectations were exceeded. The salesman at Performance was knowledgeable and experienced, and helped me gather all the information I needed to make a well-informed buying decision. The finance team did a good job to ensure that the price point created a win-win for both myself and the dealership. Kudos to Craig Treon and Mike Schultz for their efforts. I am now a happy repeat-customer of Performance Toyota.

Terri

Sep 22, 2013

Our lease of a new Rav 4 was a great experience. Our salesman Courtnell Francois is the only salesman we have ever dealt with and will deal with. He is honest and fair and so very personable. We have been dealing with Performance Toyota for about 13 years and it is the only dealer for us. Thanks again for a great experience.

"happycustomer"

Sep 20, 2013

by far the best dealership I ever dealt with. The General Manager Bart Sturm goes beyond expectations.

Jdavis

Sep 17, 2013

My salesman, Courtnell Francois, was understanding about what I needed in order to buy a car. He was very patient. Understood my need to trade my car for a new car. Got a new car at a fair price and was happy with my trade-in allowance. Will go back for sure.

GAgrad

Sep 11, 2013

The customer service was great. Tracie was amazing; I would refer her to friends.

KEN / LINNETTE

Sep 9, 2013

We had a wonderful experience purchasing our recent Used car at this location. Kelly B was extremely knowledgeable about the cars available and financing! I usually hate buying a car, but actually ENJOYED the experience! She walked us through every possible avenue we could take regarding financing, and I felt she was honestly working for "us"! She and the other sales personnel were not pushy, but readily available to answer questions. She made very helpful recommendations as far as what might work best for us, and spent her time allowing us to explore every avenue of our decision to buy, without feeling pressured, as other sale people had been doing during our search. I felt she was honest and very understanding to our needs. Her knowledge about cars was quite impressive! I would highly recommend this dealership to anyone looking for their next vehicle, and when it's time to get our daughter a car in a few years, we will definitely return!!! THANKS SO MUCH KELLY!!!! :) It was truly a pleasure!!!!

Don K.

Sep 7, 2013

Even though the lease termination date of my current vehicle was still a few months away, I nonetheless decided to spend the last couple of weekends at area dealerships checking out new vehicle possibilities. I was pretty sure that it was too early to seriously consider leasing a new vehicle, but I figured that it was worth the time and effort to at least test-drive some of them. With the 2013 models being cleared out, there would at least be some good deals out there. A friend suggested that I contact Steve Doan at Performance Toyota. She said that Steve was a professional, knowledgeable, patient, likable guy who had helped her get a good deal on a RAV 4 just a couple of weeks ago. Maybe it wasn't too early to shop for a new deal - maybe I'd get lucky! When I arrived at the dealership, I found that it was in the midst of a major renovation, with a roundabout path to a temporary sales area located in the rear of the facility. My initial impression was that this visit would not be productive or worthwhile. After some trial and error, I located Steve and quickly discovered that, despite the less-than-ideal working environment there, the entire Performance team was working very hard to please their customers and to attend to all of their needs. My friend who referred me there was right - Steve Doan is a good guy who went "above and beyond" in helping me select a new RAV 4. He had an open, honest approach to the whole process - not always commonplace in the auto sales business - and was willing to spend the time to give me lots of useful information regarding the vehicle's features, equipment, improvements, etc., how the high-tech (and low-tech) features worked, and went out of his way to answer all of my questions. Steve and the Performance management and finance staff even provided me with a creative solution to end my current auto lease early without having to "break the bank" - something the other dealers apparently didn't consider. Overall, I was quite impressed and pleased with Performance Toyota, from the friendly, helpful, attitude of the employees to the great deal I ultimately received. They really are excited about their new, upcoming showroom space and I really like the quality and styling of my new RAV 4. I would definitely consider doing business with them again and highly recommend them!

JoCo

Sep 5, 2013

I dread working with car sales people because of the high-pressure tactics and deception that invariably is part of the experience. What a pleasant surprise it was working with the folks at Performance Toyota. I'd gotten a firm quote on the car of our choosing via the internet sales manager, but still needed to test drive and make the final decision. Sales rep Rashawn Jackson couldn't have made it a more pleasant experience. He was amazingly knowledgeable about all aspects of the Corolla we purchased, and patiently answered all our questions. He worked hard to get our college grad rebate application approved, and also offered a reasonable value on our trade-in. It was a real pleasure doing business with him. Sales manager Oz Osmonoglu and Dan Cosmah, the business manager, were also great to work with. We'll be back.

BJ

Sep 4, 2013

Worked with Nathan. Got an outstanding deal on both the new car and trade. Very happy with experience!

PriusPower

Aug 31, 2013

I bought my first car here. I got a great deal on a used 2006 Toyota Prius and LOVE the car. The salesman was excellent. He got me a great deal on the car and didn't try to sell me things I didn't need or want. I would recommend Performance Toyota to anyone looking for a car.

dono

Aug 17, 2013

I would like to add my name to the list of satisfied buyers that gave Performance Toyota a five star rating after purchasing a new car. When I decided to replace my 2000 Avalon, Performance was the only dealership I considered because of the excellent care I have received from the service department the past several years. I met with Jeff Rhoads who guided me through the options available with the new Avalons. What impressed me the most was Jeffs knowledge of all the new(to me) things on the car particularly the electronics. He didn't just show me how they work, but taught me how to use them. I was more than happy with the whole experience from the start with Jeff to the finish with Elizabeth Schoen to complete the necessary paper work.

2timetoyotabuyer

Aug 16, 2013

I just recently purchased a new vehicle from this dealer. I received good quality service even though they are currently renovating and working out of trailers. The process was smooth sailing until it came time for fianancing. This took more time than I expected.

Gene B

Aug 14, 2013

Our recent experience in buying a new Camry from Performance Toyota was very satisfying. Evan Stevens was most patient helping us decide between a SUV and sedan and then deciding between their different colors. After purchase, he had the service department install the additional features we wanted and let us know when it was ready to be picked up. Afterwards, the service department followed to make sure we were completely satisfied with the installations. The main reason that my wife and I purchased the vehicle from Performance Toyota was the excellent service weve received for more than thirty years.

Marianne

Aug 14, 2013

Craig made the process of buying a new car much easier because of his courteous and easy going manner and no high pressure sales approach.

Angie

Jul 30, 2013

I recently went to Performance Toyota to trade in my Staurn. I had purchased the Saturn from them 2 yrs prior, and decided to back and see if they could work with me on a trade in for a new car. The sales person whom sold me my Saturn was still there. Craig is his name. He remembered me from 2 years ago and that was a relife to work with someone I already knew. He showed me around and explained my options. I was so excited to learn of their promotions they had on their corolla's. Craig helped me find the perfect car. Beth was the one who done all the paperwork/finacial stuff and she was great. Real down to earth. I'm so glad I went back to Performance. If I ever need anything for a vehical I will go there. I would also reccomend others to try them out as well.

mark evans

Jul 30, 2013

Everyone on your team was fantastic. They worked with me, and gave me the deal that fit my wants. They were courteous through the whole process. I'll be back when looking for a new car in the future. Mario Hood litterally stopped me from driving off the lot to get the deal I was looking for. I was so confident that I wasn't going to get the deal I wanted, I didn't have my trade in cleaned out to transfer over. By the way, I love new radio in the 2013 Camry, that alone was worth the switch. Best in class from internet sales manager to the finance person. I'll be sure to leave +++feedback tonight when I get home.

Matt Barber

Jul 29, 2013

I recently went through the long process of finding a new car. After weeks of driving cars and talking about cars I stop into performance to check out scions. Since no one else had a XD that I could drive I was just wanting to drive one and think about it for awhile. The had exact color and everything I wanted and sold me right away with there knowledge and ability to work with my situations. Needless to say I got the car I wanted and got a way better deal than I had found anywhere else in the area. Jeff Rhoads was a exceptional help in the whole process from the welcome handshake to the final passing of the keys. Everyone in the building helped or offered to help in some way. From my family I would like to say thank you for making my experience a great one and look forward to doing business with you all in the future.

Brian W.

Jul 28, 2013

Walked in to Performance after a getting the runaround with another dealer earlier in the day. RaShawn Jackson met us with a smile, and delivered on everything that we asked for during our visit. Even with the construction that is going on with the facilities, bottom line is that your buying a car, and service trumps all. The other dealership can keep their gimmicks and salespeople who can't keep their stories straight. I would recommend Performance Toyota to anybody buying a Toyota, if they want to be treated with respect and an overall enjoyable experience.

Clint M

Jul 25, 2013

I had a great shopping experience with Performance Toyota. Was in the market for a used car and the staff was very knowledgeable, even though I wasn't looking at a Toyota. Kelly was very professional and friendly. I would recommend Performance Toyota to anyone! Thanks!

LibertyU

Jul 24, 2013

Jeff Rhoads offered outstanding service during the purchasing process. If he was not at work, he encouraged me to call him on his cell phone. He was extremely knowledgeable; however, he was never pushy. I never felt pressured at any time. He will be getting a call when we begin looking for a replacement vehicle for my wife. Awesome job! Couldn't be happier. If you are in the market for a Toyota truck, Jeff is the man.

Bill W

Jul 23, 2013

Had price from online before I walked in. Walked in, drove it 2 miles, got cashiers check for quoted price and walked out 30 minutes later. No pressure, just a fair deal. Will definitely consider Performance for next car. Rated Facilities average due to selling out of trailer for major remodeling of showroom.

JB

Jul 21, 2013

I had always wanted to purchase a new Toyota Camry, and Performance Toyota made it possible for me. The thing that I loved the most about purchasing my car from Performance is that the staff that I worked with were warm and welcoming. They didn't pressure me at all into purchasing a car right away or steer me into purchasing another model, unlike some other dealerships. I felt welcomed and comfortable at Performance. The salesman and sales manager both worked with me into getting me a good trade in value for my old car and helped me get what I wanted in my new car. I had come to this dealership from out of town in search of a great deal, and I must say that the long trip was well worth it! I just wanted to thank Sales Manager Germaine and Oz Osmanoglu for making my experience at Performance Toyota wonderful and making my dream of getting a new car possible! If you are looking for a new Toyota and are in search of a fantastic deal, then I highly recommend that you visit Performance Toyota. They will give you the best deal!!!

Rob L.

Jul 18, 2013

I've been a Performance Toyota customer for over 20 years and a Toyota customer for over 30. Last year I bought a Rav 4 from Steve Doan and I had a great buying experience. Last week I leased a Prius. After all the paper work was done Steve spent an hour and a half sitting in the car explaining all the features of the Prius. Since this is my first hybrid, there is a lot to learn. Steve took the time to answer all my questions. He also gave me some good tips on how to get the best mileage. My daughter will be needing a new car soon and I will definitely call Steve

Karen

Jul 17, 2013

The folks at Performance Toyota really take care of you. We have worked with Kelley Taylor Rion for our last 3 vehicle purchases, and the service department for all maintenance. Top notch!

Brian

Jul 15, 2013

Nice purchase of a 2013 Sienna and 2013 RAV4. Kelly B, was wonderful to work with and stayed right with me throughout the process with all the questions I had. She located the vehicles we wanted and are very happy with our purchase of both vehicles. Highly recommend to others. Even though construction is being done at the present moment, all sales people work very well pleasing customers. The future even looks brighter at Performance Toyota-Fairfield.

swm

Jul 15, 2013

I've been buying new cars for over 30 years, and this was one of the smoothest transactions of them all. From the internet sales person, to the sales manager, to the finanace manager - all were not only extremely knowledgeable and efficient, but pleasant as well. I highly recommend this dealership.

Toyota Fullhouse

Jul 15, 2013

Facilities are being expanded so they are currently in a temporary building still over all a good experience. I researched the vehicle online their pricing was below list with a good trade in value. this is my second purchase from Performance Toyota.

Chuck & Eva

Jul 14, 2013

Our salesman, Craig Treon, demonstrated tremendous patience with us. He was very product knowledgeable and was willing to spend an inordinate amount of time with us. He skillfully guided us through the buying process. Their staff were friendly and obviously service oriented. The facilities are being renovated and should be first class when completed. We would recommend this dealership to anyone.

Scottintrenton

Jul 12, 2013

My wife and I had a great experience buying a new Prius from Performance Toyota!! Even with the remodeling construction, we had a truly enjoyable time buying our new car! The sales team was very dedicated and went far out of their way to provide us with excellent service. We will definitely be back for our next car..

Greg

Jul 10, 2013

The ratings above are based on my experience with Oz the salesman I worked with in purchasing my 2013 Highlander. The facilities are under construction but it did not matter. Oz was very professional and competent.

Ken

Jul 4, 2013

Looking for the model of Tacoma I wanted, I took the internet shopping route. Four or five dealers contacted me, but none had my vehicle. 2WD, five-speed, Access cab models are tough to find this late in the model year. Only the Performance Toyota associate, Kelley, offered to search for one at no extra cost. She also offered me a price well below that of her competitors. After a search for about a week, no vehicles turned up. Another associate, Oz, began to work with me and followed through until the end. He asked whether I would consider an automatic transmission, and when I agreed, he initiated another search, contacting me with periodic updates. It took another week, but he and a third associate found my Tacoma some 200 miles from Cincinnati, where I live. From my perspective, Performance associates work well as a team. Oz in particular is personable and competent, and he spent lots of time on my behalf, efforts that had to be frustrating, possibly fruitless, and with no guarantee of a sale at the end. I appreciate his efforts, and I'm very pleased with the whole experience at Performance. I've bought two other Toyotas. Next time, I'll go to this dealership first.

Dave R

Jul 2, 2013

Just purchased a 2010 Toyota Tundra - Jeff Rhoads knows his trucks and I would recommend seeking him out when looking for a Toyota truck. He was able to answer all my questions and took time with me. A good experience from someone who usually does not like the car buying process.

JC and CC Callebs

Jun 29, 2013

I bought our car at Performance mainly because of our salesman Mario's persistance. He was great and explained things until we got it. Appreciated very much his efforts and will certainly contact him again when I buy.

BLH

Jun 28, 2013

It had been a long time since I bought a new vehicle and was a little worried about how this might go. I actually sent an Internet request through AAA looking for a new Tacoma, and they brought me here. Kelly Taylor-Rion did a great job working with me from the test drive to finding the color of truck I wanted to the final delivery. The whole experience went very smoothly and much quicker than I had seen in the past. At this point, i know I will enjoy my vehicle even more because the whole buying experience was an enjoyable one!

simplytg

Jun 24, 2013

Love, Love, Love Performance Toyota. Don't waste your time like I did by starting at another dealership. I wanted to stay local, so that's where I started. I then called Performance Toyota and thats where I stayed and thats where I will continue to give my business and anyone I can tell about it!!! They are the total package! Thanks to Oz and the rest of the staff during my process of buying my 2013 Sienna.

2new Toyota's

Jun 18, 2013

I've been looking around for a 2013 Avalon for about two months now. Went to three other dealers wasn't happy. Never even gave Performance Toyota a thought. As soon as I pulled out of one of the other dealers lot I called Performance Toyota and talked to Mario and told him what I wanted and price. By the time I got there he had the paper work all done with the right price. I was so pleased with him that I decide to also buy an 2013 Corolla LE. Same Night, Same Time in and out in no Time. Why Go Anywhere Else

SJP

Jun 18, 2013

Purchased a 2013 Tacoma Sport on 6/15/13. Jeffrey Rhoads is extremely well versed in the Toyota Truck line, and went to great lengths to answer all questions and make the best deal possible. I would highly recommend Jeff and Performance Toyota to anyone looking for a quality truck.

Santhakumar Valliappan

Jun 17, 2013

Bought Camry 2013 SE model from Performance Toyota at very good cost.Theresa Reid and Kelley taken good care in explaining various options and finished all the papers work less than an hour. Customer service was excellent. I highly recommend Performance Toyota at Fairfield OH.

PKGoyal

Jun 12, 2013

Sales people were very helpful in getting the car I wanted.

DKShep

Jun 5, 2013

We had an excellent experience from start to finsh with the choosing and purchase of our new care. Our sales rep was very knowledegable and thorough and very pleasant. I would highly recommend purchasing a car through the dealership.

Russ

Jun 5, 2013

Just bought a camry for a very fair price and Mario and Kelley took very good care of us. We followed them through the internet process, which helped come up with a decent price and were able to buy slightly below Blue Book value. They worked aggressively on pricing and the only complaint was that the car took a little longer than expected to get it ready, but it was completely done and we are very happy with the car and the service received.

John

Jun 3, 2013

A comfortable and pleasant experience for buying a car. I would recommend this dealership to all. Very good work by Theresa Reid from the internet sales department from selecting the car and leading me through the process.

Performance Toyota

May 31, 2013

Dealership: Fairfield Perfomance Toyota Salesman: Oz Experience was very positive. I worked with Oz mainly thru email besides the test drive and final signing of papers. I requested that the price of van and appraisal of trade in be emailed. I requested quotes from 2 other dealerships as well. FPT was the lowest by $3k on the same model van. The appraisal for trade in was fair as well. The dealership was quite busy and it took a while for them to get the final paperwork printed and go thru financing. I still ended up at the dealership for 2 hours to process paperwork. Oz responded promptly to all correspondence and followed through with what he said. He helped process the paperwork with my spouse out of town and communicated via email. Everyone that I met was extremely helpful and courtious. Only improvement would to have all the paperwork printed before the customer got there. Not sure if that can be done though.

Shawn

May 31, 2013

Very professional and friendly atmosphere, after hearing nothing but good reviews about performance toyota i decided to go in and purchase a car. My car salesman wasn't your typical salesman he didnt try and up sell me. He simply helped me get into the car i wanted and informed me on the best deal possible. I was in my car in a quick and timely manner with affordable monthly payments will be coming back to purchase another. If you want a salesman you can trust ask for Rashawn Jackson!

katekebo

May 28, 2013

This is the third Toyota I buy from Performance Toyota in Fairfield, OH. My salesman is Oz Osmanoglu. He is a great salesman, knowledgeable and nice to work with. He is very responsive and works hard to find a good option for you - the right car at the right price. He does not "push" you to buy a more expensive car or options that you don't need. Always a pleasure to work with. This is also the dealer I take my cars for service and never had any issue. Only once I complained about not having my car washed after service, and my next service was free. Great customer service.

P Franklin

May 27, 2013

Recently visited Performance Toyota and took out a lease on a 2013 Toyota - Kelly Taylor, Product Specialist, was an amazing representative of the dealership. This is the third time I have worked with her and each time she is more accommodating and more knowledgeable. Performance Toyota is always an enjoyable experience and truly works with their customers. I will be back.

MD

May 22, 2013

I was going to look at a Highlander, didn't really want a minivan, but after being given the tour and a test drive I had to admit this was best for my wife...and she loves it! Never thought I would take the plunge, that says something about their Sales staff I guess. Gave me a good deal as well. Thanks Steve!

Angela H.

May 21, 2013

Courtnell was great to work with! He was able to get all the paperwork completed in less than 90 minutes, as well as look at different options. He made it easy and painless to buy my camry! Thanks you Performance Toyota!

Change up

May 19, 2013

Beware of un met promises once you ARRIVE to make the deal agreed to over the phone. Also, when I inspected my car it was free if dents, when I got home, there was one....after having it detailed.

DaveC

May 15, 2013

Second car we have bought from Rashawn he is great!

Becky

May 6, 2013

My husband and I went to Performance Toyota last Thursday looking for a vehicle for my husband. I have known Evan Stephens for the past 8 years and let him know ahead of time that we were coming. Evan has a great knowledge about cars. He recommended the RAV4 (because of how much we wanted to spend) and off we go on a test drive. In conversation with Evan I mentioned to him I would be trading in my car and didn't necessarily have to have a new one. He immediately mentioned the 2010 Avalon that had just come in and and hadn't even been cleaned up yet. My husband and I took a test drive in it and we were SOLD. The young man back in the financial section was so very nice during all of the signing of lots of paperwork. I was impressed when we first came in on Thursday morning when we were greeted by the sales manager with a handshake. I also liked the fact that the sales people wear shirts and ties. Since I am older I have to say that still having a dress code is impressive. Our entire experience with Performance Toyoto was a good one and I would highly recommend you to anyone who is car shopping. Becky Childers

pveepp

May 6, 2013

Beth was professional all the way. The deal was completed on time and she was thorough in explaining the details of the new Prius v. Have not dealt with the service dept yet so I may do another rating when I do. I hope it's just routine maintenance. Thanks,,, Beth

DD Whitman

May 2, 2013

I bought a 2013 Prius V last week. The salesman I worked with (OZ) was curtious, effient and very transparent. Oz even offered to come pick me up at my house and drive me to the car lot to pick up my new car because my husband was out of town. I would highly recommend Performance Toyota.

Prius enthusiast

Apr 30, 2013

My wife and I just purchased a new Prius V from Performance Toyota. It was the most pleasant new car purchasing experience I have ever had. It was a pleasure doing business with this company.

Used car buyer

Apr 29, 2013

Bought a used Ford Explorer. Good experience with the dealership. Car was in great shape.

Familyoffour

Apr 24, 2013

I have no complaints! Craig was very helpful and not pushy:)

James

Apr 24, 2013

I bought a 2013 Toyota Camry. My sales person was Kelly who did an outstanding job on my purchase. Would recommend this dealership to friends.

MPD88

Apr 23, 2013

Bought a new Prius from Performance Toyota in August of 2012. My wife and I discovered that she was pregnant in February of 2013 and learned (to our dismay) that an infant carseat will not fit easily into the Prius. Went back to Performance to see about trading up to the larger Prius V. Sales person Theresa treated us fairly but when we wanted to take the night to think the deal over they brought in "Bobby" who tried very hard to cheat us with the old "what payment do you want to be in" scheme (adding extra years onto the loan to lower the payment) and by offering us $3000 less than Blue Book for our 7 month old Prius trade in that we bought from them. He was extremely pushy and insulting - treating us like idiots because we wouldn't buy into his bad deal. We walked into Performance as loyal customers and walked out vowing to never return. Cheating customers is NOT the way to win future business guys.

RAV4 girl

Apr 23, 2013

Tried to work with dealership, but unwilling to work with me. I tried both epricing and going to the dealership. Did not quote me on what I built on line and unwilling to bring in what I wanted. Tried to give a second chance and did not even return email after going there in person. Went to Joesph Toyota where they were much more friendlier, willing to get me what I wanted and a great price.

Brittany

Apr 21, 2013

I love Performance Toyota Fairfield! I purchased my first car out of college in 2008 and had a great experience. I was almost done paying of my car and looked through the inventory just to browse. I called and Mario (Super Mario) not only put me in a car with new car incentives, he got me into the car that I picked out without trying to intimidate me into getting a car that I didn't choose. I was in and out of the dealership in 1 1/2 hours in my new car! Thanks to Mario! I will definitely purchase from here again in the future if Mario is still around.

Car enthusiast

Apr 16, 2013

I started the buying process over the Internet and was pleasantly surprised when Performance Toyota sent the quote I requested with a very aggressive price. No hassle no games no gimmicks. Mario Hood treated us with what we all want when deciding to make a major purchase, "respect". I purchased the Highlander and left feeling great instead of like going through a meat grinder which most dealers make you feel like. I will be recommending Performance Toyota to anyone needing a new car.

JasonR

Apr 16, 2013

I recently bought a new Toyota Tacoma from from Performance Toyota and they did an outstanding job. My wife purchased a vehicle from Rashawn a few years earlier and talked about the outstanding job that both Rashawn and the dealership did. Since the specific truck I wanted was not available in Cincinnati I gave all of the Toyota dealerships in Cincinnati the opportunity to win my business. Rashawn and Performance Toyota easily won my business and made the entire car buying experience as smooth as possible. I will absolutely be going back to Rashawn and Performance Toyota in the future because of the experience I had.

driver

Apr 12, 2013

I my wife and I stoped in on monday picked out a car I went back on tuesday the salesman had all the paperwork ready but I changed my mind on the model I wanted he was not upset at all he just did all that work again and got on with it this didn't surprise me as I know Courtnell very well and he is a great guy this makes the 4th car Iv'e bought from him but all the sales staff there are very nice as well they make you feel like family.

Fire Service Village Bicycle

Apr 12, 2013

I just bought a brand new 2013 Camry SE, I went into the store knowing I didn't want a Toyota, but I listened to my father and just gave them a shot, to appease him. I met with a gentleman by the name of Steve Doan, he understood my concerns, that I wanted a sportier looking car, that got good gas mileage (being a firefighter that goes all accross the northern kentucky area for work I put over 20k miles a year on my truck) but also had to provide me with a decent music quality and navi. Steve went to work and found a vehicle that I was sure I would hate and wound up falling in love with. He went out of his way to show me a comparable new car (the one i was originally looking at of another manufacturer) and allowed me to test drive it. After I drove both, I knew my father was right and that Toyota was the way to go. Performance Toyota helped me with excellent financing options that allowed me to stay well within my budget and save me money on payments as well as fuel. Overall, Performance Toyota and Steve proved they were willing to go out of their way to EARN my business, not just demand it, and I was beyond impressed. I highly recommend Performance Toyota to anyone in greater cincinnati looking for a vehicle, because I wouldn't spend my money ANYWHERE else.

Truecar.com customer

Apr 11, 2013

We receive great service from Mario Hood. We went on truecar.com and Mario contacted us literally after 10 minutes. Great service and out of Joseph's of Colerain and kings Toyota. performance beat them both by over a thousand on our 2013 xle sienna. Best service and value. Made a loyal customer out me. Highly recommend them especially Mario Hood.

Van Mom

Apr 7, 2013

Positive experience. Theresa Reid was our contact. Initially we were communicating about a used van, but ended up going for leasing a 2013 Sienna. She stuck with us the entire time. She was interested in getting the sale for a unit and for us to get a van - not so concerned about the dealer making a profit. We plan on going there for our services on the van even though it is a bit out of our way. I recommend them based on our experience.

not necessary

Apr 4, 2013

theresa reid was the person that helped us w/our purchas. she is professional and knows her job...she was very easy to talk w/and encouraged us to ask questions. we have never had a female assist us when buying a car...she adds a real plus to your dealership.....susan hunt

Scion love

Apr 3, 2013

Performance Toyota is an excellent dealership, and I would recommend them to anyone! They are very concerned with exactly what you want and are looking for and they will go above and beyond to make you happy. All of the staff there are very friendly and willing to help in any way they can.

highlander

Apr 1, 2013

Nice sales, I changed my mind at the last minute and requested a different car color. The salesman was extremely nice and accommodated my request. The manager is very welcoming. I like this dealer pricing.

Pamela

Apr 1, 2013

Our experience with Performance was great! We had picked out a Rav 4 with just the options we wanted. We had a specific budget and the salesman did not high pressure us to add more to the car than we wanted. This was by far the best car buying experience we've ever had! We have already recommended Performance to a family member who is currently car shopping.

Working Mom

Apr 1, 2013

I was offered an opportunity to sell back my 2010 Prius and purchase a new one at a lower interest rate. The new car is exactly like my 2010 with a few upgrades thrown in. I picked out the car and rest-drove on a Wednesday afternoon. At 7 pm, I returned to sign papers and drive off in my new car. The most painless new car purchase I have ever made! Honest people, great service department - you can't ask for anything more!

In search of new car

Mar 23, 2013

We worked with Theresa Reid at Performance Toyota and she did an excellent job for us. We purchased a new 2013 Highlander and we got a great deal. I found the dealership by using the Consumer Reports website. Since we do not live in Fairfield and are about 1 hour away we did the entire transaction over the internet and phone until we picked up our vehicle. Theresa was able to locate our vehicle for us as we wanted a specific color (both exterior and interior). There was no high pressure. We just told her what we wanted and she found it for us. She was prompt in returning our calls and gave us an update at least once a week because it took a few weeks for our car to come in. Was a great experience and I hate buying cars!!

Regretful

Mar 21, 2013

They make an agreement on payments. Then shake your hand (GENTLEMAN'S CONTRACT). Then after that they can not make the the deal!! They are not good people at PT. Wasted my time. DO NOT BUY FROM PERFORMANCE TOYOTA THEY LIE LIE LIE

NEAmember

Mar 10, 2013

We had a very easy time buying a new car at Permormance Toyota. Our salesperson, Beth Hunt, was very professional and helpful. She quickly found the exact car for which we were looking. The price was VERY right. It was simply the best and easiest experience buying a car that we have ever had.

General Public

Mar 6, 2013

It was great to work with Oz to get a deal completed. Is was a no hassle, no pressure situation and it worked out to both our benefits. Jeff in Finance worked out a better rate as well so it was an all around job well done.

khagedo

Mar 4, 2013

My car buying experience at Performance Toyota was excellent. Mario Hood and Valerie Frech were incredible. Mario was very knowledgable about the new Camry I bought with all its features and even took the time to walk us around the facility when there was a wait for financing. Overall, it was the best experience.

Happy Prius Owner

Mar 3, 2013

Came in with the lowest price and promised the blue color that I wanted. Turns out they had not got it in stock and were relying on a dealer trade. After 10 days they said they could not get one in blue but could get one in red which I accepted but it was another dealer trade so had 300 miles on the clock where 2 weeks previously another dealer had one in stock in red. Salesman and staff were all very friendly if not very competent. The finance guy 'accidentally' missed the the rebate and I had to correct him.

Brian

Feb 26, 2013

Took our son in to trade in his Mazda 6 and possibly purchase a Scion FR-S. Our experience was awesome...Rashawn was absolutely great to work with. Wasn't really thinking the deal would go down that night but it did thanks to Rashawn and everybody else there. Saved us a trip from Indiana.

Disappointed Buyer

Feb 25, 2013

My salesperson was great. His name was Mario and he was very helpful and informative. The problem I had was the way they worked me. Tellinf me they were doing all they could for me to get the payment where I wanted it and get the items I needed to make the sale successful. Then when it came to signing the paperwork they went back and tried to sell me on something I wanted included, but they swore they couldnt make it happen. THey told me they got me a better deal by going with Toyota as the finance company, but all they did was get me financed for a higher amount and a higher payment. I ended up with the car I wanted, and paid a little more than I expected. I will however not go back to a place that tries to sell you on I am doing all of this for you, but when you get to the bottom line it was all they could do to get more money out of me. It is sad that it happens, but it is legal for them to lie to you. Unfortunately I realized it too late.

ginny

Feb 24, 2013

I was looking for a new car and had done business with this dealership before when purchasing a used truck. The service was always very good, I talked with Theresa on the phone and when she wasn.t there I talked to Kelly. I was very happy with everything they did for me.

bobbert

Feb 18, 2013

I am not a kid or an inexperienced buyer, almost 65 and have bought my share of new cars in my lifetime. I simply wanted to test drive the 2013 Camry, but what I got was way more talking (selling) and less driving, and when trying to get a brochure and leave they pulled the talking with the manager deal, checking incentives etc. I told him honestly when I came in I was just test driving and had other cars I wanted to test drive as well. I got tired of waiting for the brochure while the sales guy and sales manager tried to figure out how to sell me a car, and left. This is why I hate buying cars, you have to deal with these guys.

Prius Owner

Feb 17, 2013

I recently purchased a new Prius after my one year old Prius had been totaled in an accident. I used an internet car buying service which put me in touch with Melinda Bailiff in internet sales. She was very easy to work with, answered all my questions, and walked me through the entire process. I had a great finance rate from the car buying service and there was no hassle or attitude from the finance people at Performance. Overall, it was a great experience.

idontwantone

Feb 15, 2013

My sales person was Melinda Bailiff, She is awesome to work with.Very nice. The only thing I would like to see changed is,it took way too long to do the paper work.

car man

Feb 12, 2013

very good to work with , treated us fairly on pricing, good follow thru by the salesperson . very helpful explaining all of the accessories

KateL

Feb 12, 2013

The best experience I've ever had buying a used car. Everyone was very professional, prompt, and knowledgable, and we easily negotiated a very fair price for the purchase and the trade-in. Highly recommended.

srootster

Feb 10, 2013

One of the easiest, hassle-free car shopping experiences I've had in the 23 years I've been buying cars. The staff was courteous and non-pushy and bent over backwards to make you feel welcome and appreciated.

corolla 2009 s

Feb 6, 2013

worst service call ever had. husband employee. Had been servicing my car there for 4 years and never had a problem, but this service call told me take 2-4 hours, but did not start until 2 hours after brought in, should have been started when brought in. when expressed with manager said give me next service call free, not what wanted wanted credit toward current service call,said couldnt and therefore will not bring next service call there again. worst service ever!!!!!!!!

Mike Y

Feb 5, 2013

Just bought a Toyota Camry at Performance Toyota. Service and sales were excellent. I highly recommend Performance and Courtnell!

Larry

Jan 29, 2013

I bought a used Rav4 at Fairfield Performance Toyota five years ago. I was very happy with the salesman, Steve Doan, and everything about the whole experience. That's why I contacted Steve again when I was in the market for a used truck. He fixed me right up. Another great experience.

GMomInPa

Jan 23, 2013

Looked at a van, 1 year old that just came in over the weekend. Went through inspection but not cleaned up. I specfically asked if this car was a rental, the salesman checked, told me no. I found rental receipts in the glove box that confirmed it was definitely a rental. Needless to say, no sale.

Pammer

Jan 13, 2013

after owning 1 car for 13 years, I was in the market for a new car. I do not make on the spot purchases and it was important for me to research the car and take time to make sure what I wanted. My salesman, Randall Mincher understood the type of buyer I was. It took me about 2 months to make my decision. He checked with me a few times, but no pressure. I really appreciated the no pressure tactic. When I called him to say I was coming in, he had the car ready for me to see and drive again. After the purchase he went over all of the details of the car. Since I am not very high tech, he even set up my bluetooth. I have to say I love my Prius V and the bluetooth. I would recommend Mr. Micher and Performace Toyota. Pam in Fairfield OH

Mark.

Jan 10, 2013

I recently purchased a 2013 Tundra from Performance Toyota, and I can honestly say it was by far the most pleasant auto purchase process I have ever experienced. Working with Theresa to decide upon, and procure my new truck was a very pleasant and no-pressure process. This is what buying a new auto should be live for everyone. I highly recommend doing business with this dealership. Everyone I interacted with was very responsive and helpful. I must say I was truly impressed with the sales process and hope this level of service carries on with any future service needs.

TacomaMan

Dec 30, 2012

I worked with Kelley Taylor in the internet sales department in purchasing a new vehicle. She was very professional and attentive to the specific vehicle options i was seeking. I was surprised there was no "push" to make a sale. Once i decided to special order the vehicle to get the specific options i was seeking, Kelley worked with me to keep me updated on what stage the vehicle was in, and when to expect its arrival. Overall, this was by far the most pleasant experiance I've had in buying a car.

BarbL

Dec 29, 2012

Theresa is the best sales representative I have ever done business with in buying a new car. She was expecting me each time I visited the dealership. When I arrived for my first visit to look at new cars, she immediately located the car I was interested in. She brought the car up for a test drive and she selected a good place for the test drive. I loved the car and knew that it was the one I wanted. Then she took a friend and I into the pleasant show room and brought coffee and tea for us. I spent a long time asking questions which she answered clearly and directly. She focused on what I wanted in a car and NEVER tried to talk me into buying a bigger car or one with more bells and whistles. Theresa understood what I wanted and what I would spend. She completed paperwork with me that showed me what I would be getting and the amount I would be spending. I enjoyed talking with her and her understanding of my needs. Theresa was relaxed and did not try to hurry me through the decision to buy the car. She never tried to convince me that I needed any other car. She was focused and unhurried even though I spent a great amount of time with her and the paperwork. Her figures on the paperwork were almost exactly the same as the final ones. We were at the dealership for hours and she was never in a hurry. She put a sold sign on the car which pleased me because I did not know how long I would have to wait for my money. I called Theresa several times because my money did not come as fast as I would have liked. She was always available and reasured me that my car was waiting. A friend drove me to the dealership because I did not know how to get there. She commented on Theresa's ability and how much she enjoyed meeting her. Since I am 78 years old, I have bought several new cars in my life and I have never met a better sales person.

Johnboy

Dec 21, 2012

I found exactly what I was searching for. The saleswoman was very helpful, the price was fair, and the overall experience was positive. Unfortunately, once I got the vehicle home I found two very disappointing problems I hadn't noticed, and I wasn't informed of. The left rear tail light was broken, and the hitch was permanently fised into place so it can't be removed. Now it sticks out 10 inched beyond like a long sword

markrunner

Dec 21, 2012

My husband and I went to this dealership upon a referral from our bank.We met with Courtnell Francois. We came with heavy heart because we were there to trade not only my camry but my daughters car as well that had just passed away. He treated us with extra kindness and respect to her memory (sorry for all the crying!) At the end he prayed for us with wishes that we will heal (who takes time to do that these days?} Even though we were filled with sadness he made the experience much much easier and we thank him for that. Thank you Courtnell, Mark and Bonnie

xxxxx

Dec 13, 2012

The buying process at Performance Toyota in Fairfield was excellent. The service provided by Damien, Elizabeth and Jermaine was outstanding. This is my 6th year and second car thru this dealership and they have high quality in employees and service. My 2007 Yaris served me well and I hope this 2012 Scion will do the same.

carbuyer

Dec 11, 2012

Performance Toyota is a great place to not only shop for a car, but also to buy one. Our Product Specialist Robert Booth was not only knowledgeable, easy to work with, & patient but considerate, energetic, and thoughtful. He was always doing what needed to be done behind the scenes as well as in front. We didn't finish until late into the evening---long after closing and everyone there maintained their energy and upbeat attitudes. Our comfort and satisfaction was their main concern; nothing like the stress we had always felt when buying a new car. If you want a car (new or used) go---talk to them---they are great!!!!!!!

NanaN

Dec 3, 2012

I requested and promptly received an online price quote on a new Camry from Theresa Reid at Performance in Cincinnati. The quote was excellent,Theresa's followup was great.We met at the dealership a few days later, and we received excellent care from Theresa: She was prompt, knowledgeable and very good to us. This was the most stress-free car-buying experience in my life. I would recommend Theresa and Performance to anyone.

cfromohio

Nov 26, 2012

My husband and I just purchased a 2009 Lincoln Navigator from Performance Toyota. Drew was great to work with from my first phone call to the buying process. We love our car and will return the next time we are looking to buy a car!!

Love my car

Nov 26, 2012

We had an excellent experience purchasing our new car at Performance Toyota on Route 4. Steve Doan was very helpful and went over all the details on the vehicle. Will definitely recommend them.

kimwood2

Nov 24, 2012

This is the 3rd time my husband and I have bought a new Toyota from Performance Toyota in Fairfield, Ohio. Performance Toyota is #1 for customer service. I live almost 50 miles from this dealership, but I only trust them to take the best care of us. This was the easiest shopping experience I've ever had with them. Mario Hood was our salesman, and he was awesome. I'm loving my new Rav4.

jenkinkn

Nov 21, 2012

I went in for a service, and had some additional things I wanted looked in on while I was getting the regular service. Lo and behold, they didn't perform the regular service at all, and stated they couldn't look into the additional things either. I basically parked my car in their shop for the duration of the day, arranged for transportation that inconvenienced other people, and got absolutely nothing out of it. A total waste of 3 people's time.

former dodge owner

Oct 20, 2012

Chris, Service was exceptional. I feel certain every effort was made to find the problem. Doris did an outstanding job to make me, the customer feel welcome and to locate and solve service problems. I will be back.

Buckshot

Aug 5, 2012

After driving 3.5 hours to Cincinnati the Toyota T100 had rust on the rear quarter panels, rust on the frame and the check engine light was on and they knew about the light. The salesman stated it would only cost a couple hundred dollars to fix. None of the above was mentioned in our conversations over the phone or shown in pictures on the net. The salesman was polite and attentive but was not interested in addressing the problems with the truck. Overall it was a wasted 7 hour drive.

New Mazda Owner

Apr 13, 2012

Although we did not buy a Toyota,the salesperson was very pleasant and went out of their way to answer any of our questions.They let us drive many cars to try to find the one that possibly would please us. never tried to high pressure us to rush a decision from us.

Shellbell

Oct 26, 2011

I had been researching cars for a little while and happened onto a Ford Escape at Performance Toyota. I emailed the dealer and scheduled and appointment for that Saturday. He had the car pulled up for us to test drive within a few minutes of us arriving and even had cold bottles of water in the cupholders! I was happy that we were able to test drive the car on our own, so we could discuss candidly what we liked about the vehicle. We were given all information we asked for and all questions were promptly answerred. The transition to the finance dept for processing was also easy. My only complaint was that we were there for several hours. Overall, we were quite pleased with the service.