Used Cars for Sale at Pete Moore Volkswagen in Pensacola, FL

inGodwetrust

Nov 5, 2016

Thanks Mark for taking the time to find exactly what we wanted in a vehicle. Everyone was kind, friendly and courteous and the entire car buying experience was seamless. God bless and may you have continued blessings! [the sister and brother-in-law of David C.]

NavyPT

Nov 4, 2016

If you have been turned off by other dealership experiences you have been shopping around at the wrong places. Mark, Rich and Jeff the manager are honest and straight forward absolutely "no hassle" sales people who helped to get me into the car I desired. I was the one who actually walked away to test drive other vehicles before making a decision on a Golf GTI. While I was gone the car I was interested in actually sold. My fault, not theirs. This team went the extra mile to earn my business and found me an alternate model that was actually more to my liking than the original car. The buying process was absolutely no pressure, including Rich the finance guy who did not spend time trying to up-sell me anything more than I asked for. I really recommend these guys over anyone else in the area I have dealt with. I have lived in Pensacola for over 20 years and they are the best, hands down!

Deebug29

Nov 3, 2016

Pete Moore Volkswagen is fabulous. Lots of great employees in sales and service! I have used the service department over the past 4 years and just recently purchased a new Jetta and had a incredible experience!

Spence S

Oct 31, 2016

Great car buying experience! Drew Ferguson was easy to deal with and provided honest pricing. We purchased 2 - 2017 Jetta's and were happy with the car buying experience. Thanks again Drew and Jeff!

Susan1

Oct 25, 2016

I have purchased a lot of cars in my life and never has the experience so enjoyable. Mark Torelli was my salesman and he located the car I wanted promptly and represented the deal accurately. There were no unpleasant "surprises". I was treated with respect and everyone was helpful and friendly.

HHarris222

Oct 25, 2016

Mark followed up with me after I requested more information on Pete Moore's website. He was not pushy at all and I felt very comfortable with how he worked with me from start to finish. I would highly recommend him to friends, family, and anyone looking to purchase their next vehicle in the Pensacola area. The entire staff at Pete Moore is well managed and the way they work together as a team is what makes them such a great business to work with. I have been getting my car serviced with them for a couple of years now and they have taken such good care of me that they have earned a loyal customer.

RSAkerman

Oct 22, 2016

I walked in knowing what I wanted and Mark had me out of there a short time later! This is the second vehicle I have purchased from Pete Moore. On the occasions I have needed to interact with the service department, Jay & Rich have always been professional & curious!

Lakisha104

Oct 20, 2016

Mark P. Torelli was very professional and was very helpful in my search for vehicle. Due to a financial downturn after a divorce, Mark and Kim still treated me with respect and was able to get me financing.

Camj1216

Oct 11, 2016

This was my first time buying a car from Pete Moore. They were knowledgable, efficient, and answered all of my questions. The salesman was outstanding and worked to get me into the car I loved without a bunch of hassle. I would definitely choose Pete Moore again.

TonyM

Oct 11, 2016

Mark and Pete More Chevrolet team has been awesome in all my automobile deals, Also their body shop team is great, they fix my car quicker and a lot cheaper than other body shops in the area. I am also pretty happy with the service dept. (Mike) they'll work with you.This is the only dealership that I trust in the Pensacola area.

Sarah D.

Oct 8, 2016

We recently purchased our third Volkswagen from Pete Moore and specifically from salesman, Cornell Jenkins. The entire experience was easy, fast and pleasant. Cornell took his time with us, showed us a variety of models and gave us information on the best deals. I highly recommend that you ask for Cornell when you are looking for a car and I can't imagine that you won't be as pleased as we have been each time.

Tlev

Oct 8, 2016

Great staff everyone was extremely helpful and knowledgeable,had a wonderful experience with sale and finance. Well worth the 3 her drive from Baton Rouge.

Celeste

Oct 8, 2016

This was the VERY BEST purchase relationship I have ever had and I have been buying my own cars since 1973. The salesman Kyle was just great in showing me all the options He had to offer. The manager Jeff treated me like a queen and just made me feel very special. I would recommend this dealership and Kyle and Jeff to anyone wanting to buy a VW.

Yvonne

Sep 19, 2016

We are back again. We purchased a Beetle Convertible last November. I am having a ball in it this summer with the top down and the wind blowing through my hair. Last week my husband decided he also wanted a Beetle to drive. Now I can't decide which car to drive but I always have a smile on my face. Kyle Prell was our sales rep as he was the last time. Kyle took very good care of us the first time and that is the reason we came back to him this time.

Jbrush15

Sep 18, 2016

Mark torrelli was out sales rep, he worked with me on my budget, finding a car I liked, and setting up the sale from a 3 hour drive away. Great sales guy and they weren't pushy at all. Highly recommended

Alichar2013

Sep 15, 2016

I never knew looking for a new car could be such an easy and stress free experience. We worked Leo Page who was exceptionally knowledgable. The whole team at Pete Moore were polite, professional and truly focused on making our experience first class. We were undecided on exactly which SUV was right for us, but that wasn't a problem. They lent us a vehicle for the weekend to give us the piece of mind we needed before purchasing. As it turned out, the one we thought we loved wasn't right for us! We were so thankful for the ability to try it out for a few days before a potential purchase. We ended up leasing a VW. They worked with us through all of the possible financing/ leasing/ purchasing options to make sure we found the option that was best for us. We can't thank this team enough. Each and every one of them is invaluable. A huge thank you again to Leo Page! You were great to work with!

kathylou12

Sep 12, 2016

I have been thinking about trading in my car for awhile, just spontaneous and decided to look-- so glad I did, the Pete Moore team was great--salesman Bruce Harmon was great, very helpful on showing all the extras with my new car.

Karen

Sep 11, 2016

Buying my Jetta was exceptionally easy due to the great service received from Leo and Jeff. I knew I wanted a Jetta and they helped me pick the perfect car at the right price!

Renrob

Sep 10, 2016

Walked in not knowing what I wanted in a car/ walked out with exactly what I needed. Service from everybody was great. Also was not a lengthy process. Just had to acquire the required information and the process might have taken an hour to an hour and a half and I walked out with the keys a happy customer

Fguyredfhi

Sep 9, 2016

I highly recommend Mark Torelli for a sales person! Top notch approach! Very thorough and prepared he made me feel confident and comfortable with my purchase.

benjh

Sep 8, 2016

Just bought a 2012 GTI and my sales experience was great. I spotted the vehicle online, called and spoke with Leo who helped me over the phone. I was happy he was willing to talk prices with me with out the pressure i felt at so many other lots. Overall I enjoy the car but It unfortunately has some minor issues but they are great and our taking care of everything, even loaned me a vehicle until mine is finished. Thanks Leo, Steve, and Mike I appreciate you standing by what you sale and treating people correctly.

Lilbit

Sep 7, 2016

Alan Brockette was our salesman. Alan went above and beyond to help find what I needed. He was so polite but in no way pushy. He had so much patience as I was the one going from one car to another. I would recommend Alan to everyone! The transaction was quick and painless! I haven't bought a vehicle since 2001 and was apprehensive but Alan made all the difference in this process. Everyone was great but Alan made the difference in my decision.

Michael27

Sep 1, 2016

I spotted the Touareg and knew it was just what I had been looking for. I had no idea the transaction would go so smoothly........From the sales person to the financial professional, I have never had such a quick and thorough business experience...Thanks to all...

Dale

Aug 24, 2016

Buying my new VW was painless. I was able to make the purchase over the phone while I was away for work.Then the day after arriving home I met with Mark Torelli who helped me finish the paper work (No bate and switch...that was refreshing) and I drove my new car away thirty minutes later. I would recommend Talking to Mark if your looking for a new vehicle but if he's not available the whole group at Pete Moore is a pleasure to work with.Dale Dahms....I'm a real customer

Richard B Jennings

Aug 24, 2016

Great staff. not pushy, very polite and patient and helpful. no typical car sales tactics at all. Best car buying experience in 30 years. only dealer id ever give an A+

hollylmh

Aug 23, 2016

I did not get any hazel on the advertised price. When it came to financing, the dealer checked a number of institutions, and even put in some overtime, to get me financed at a good rate. I would highly recommend this sells team.

hurlburtnav

Aug 21, 2016

I went on line looking for a Fiat 500 Abarth...We thought that is the car we wanted.Mark Torelli, talked to me several times about when to come.On game day, the car was ready, he was very nice, and we went our test drive....We were super disappointed! : (So we were talking with him about possible other cars in our price point! He showed us a Turbo Bug they had and encouraged us to test drive it. We did and it was awesome!So we talked price and left to look at other cars.We could not find anything else we like in the price range. Came back and talked price, financing and such.The process was super easy. No getting jerked around. They were clear on the price they could afford, what they could do with my trade in (2004 Passat), gave us a very reasonable trade-in. We felt honored in the process. No games, no waiting around for hours.Just great, clear service!I had been pre-approved for a loan, but they beat USAA by over 2%.Kim Gilbert, was fast, efficient, nice and personable.Danny Freeman, the manager, was clear on what he could offer me, and what he could not. No games.....and no pressure to buy...just what was available, and what was not.After we came back we were driving back home in about 1.5 hours with our new car!We highly recommend Mark Torelli, and Pete Moore VW.

Michael Kite

Aug 18, 2016

I worked with Alan Brockette on the purchase of a Certified Pre-Owned 2015 VW Beetle Classic. Al gave me such a great deal on my wife's dream car!!! He was so friendly, knowlegeable and enthusiastic. He went above and beyond on helping me get the Beetle. My wife loves her car!!! I was so happy with the customer service I received with Al and Kim Gilbert that I bought a 2014 Chevrolet Silverado LT Z71 Off Road 4X4 through him!!! I wouldn't go to another sales agent or another dealership. Pete Moore Imports made me feel relaxed and not pressured to make the sale!!! If I upgrade my truck, I will definitely go to Pete Moore Imports and see Alan Brockette!!! Thanks Al!!!

Walter

Aug 11, 2016

Mark the salesman and Kimberly finance manager were great! We needed something bigger for our growing family. They worked hard to get us financed with not so good credit. We will definitely be back for our next vehicle!

Chandler Johnson

Aug 8, 2016

Mark took me from a 2010 Mazda (tiny) 59k mi to a strong 2016 Jetta TSI with 12mi on it. Not only that but with minimal down payment my car note is now LOWER then my old mazdas!!! Ridiculous! Come in for an oil change got an AMAZING car and saved money!!! Mark is the real deal and there's no such thing as buyers remorse with him he ensures you're getting what you should!!!! Kimberly is always the face of happiness in adversity. When she's touching your money and papers you know it's getting done right!!! Rich is extremely knowledgeable and "happy to help" is what he told me. He's a great guy and knows his stuff!

dlrjr69

Aug 7, 2016

I was very pleased with my new car purchase at Pete Moore. Mark Torelli was quick to reply to my email inquiry about a vehicle I saw on their website. He communicated with me the entire time up until my visit to the dealership. Upon my arrival he greeted me and took me through the whole process very professionally and with good detail. I would recommend Mark and the whole team at Pete Moore for all you car needs from service to purchasing of a new car.

Knauer12777

Aug 7, 2016

Our car broke down and was beyond repair. We went in to Pete Moore where Mark Torelli and Dan Freeman helped us immensely. They were super friendly and kind. They helped us pick the perfect vehicle in our price range. We are very thankful .

BrianHashey

Aug 5, 2016

I have purchased over 16 vehicles over my lifetime and I have honestly never experienced such TRUE PROFESSIONALISM. Mark Torelli is by far the most professional, honest, straight-forward and knowledgeable sales CHAMPION I have ever experienced. He confidently went over ever feature my new VW Golf offered. Mark went out of his way to ensure that there was no issue overlooked. He explained each new car cost and trade in price honestly- without hassle or unwanted pressure- All I can say is WOW- And a sincere Thank You to the entire Pete Moore Team! Kim Gilbert is yet another OUTSTANDING part of my purchase... she had all my contract paperwork ready for signature and fully explained and recommended in detail the options for Extended Warranties, Gap Insurance and Maintenance coverage... which for the first time in all my vehicle purchases I decided to purchase. Thank you both for such a smooth, expedient, seamless and pleasurable experience!

Carbuyer

Aug 5, 2016

I had been to Pete Moore Volkswagen before and received great service on my older car. This time I traded it in for newer model. Sale rep was great. He answered all our questions, helped us find the right car and got us a great price on our trade in.

pmt901

Aug 5, 2016

I drove over from Mobile, Alabama in search of a Golf GTI. It was on a Friday night and traffic was bad in Mobile and in Pensacola. I made it just before closing but they welcomed me with the same energy and care I would imagine at opening time. James and Kim were very patient and helpful with me being a first time buyer and I ended up leaving well after hours in a new GTI!I'm incredibly happy with the service and car. I will be a customer for life!

Steve

Aug 5, 2016

We had to drive a little over 100 miles each way and it was well worth it. Mark Torelli was very helpful with informative emails and followed up with a phone call to answer any questions we had. When we arrived he showed us the vehicles we were interested in and a couple others we decided we would like to see. There was no high pressure sales, just a truly enjoyable car buying experience. Our finance manager Tom completed our transaction being as friendly and professional as was Mark.

Thomas Dunmore

Aug 4, 2016

This was the easiest car buying experience ever. I had an idea of what I wanted. CJ made this process painless. He was very professional and took care of my needs without pressure and hassle free. I got just what I wanted and I was in an out in quickly. Thank you

flcoqui

Aug 4, 2016

Unbelievable, went in for coolant. Drove out in a New Car! Process was very easy. Never have we had such a Great Experience. VW drives sweet. Thanks for your ensuring this went so easy.

ggcajun

Aug 3, 2016

I was recently in an accident and have a cast on my left arm, right foot. We needed to get another car ASAP for the multiple doctor visits and something low to the ground for me to get out of the wheelchair and into the car. The salesmen helped me and made my visit as painless as possible. I can't say enough about our visit and Mark Torellli and Randy. Excellent service

mtucci616

Aug 3, 2016

Everyone was very friendly and our salesman worked with us on our trade in and really helped us get into a car that was perfect for our family!

cbunch

Aug 2, 2016

Everything we expected and more. Great deal and quick results. Our salesman was friendly and very efficient during our sales experience. We will go back for our future automotive needs.

LadyVon

Jul 31, 2016

My Husband and I were very impressed with Pete Moore Team, Mark Torelli and Kim Gilbert !! Mr. Torelli was knowledgeable about the cars, efficient in his work and polite. He is not a pushy salesman. I LIKE THAT :D Lady Kim Gilbert was very impressive, focused, clear and on point, yet still personable. Glad to see that Business Ethics is alive and well at Pete Moore Volkswagen in Pensacola, Florida, YES!!!

lovethebeach

Jul 29, 2016

Best experience I have had buying a car! From the minute my husband and I walked into the showroom we were immediately greeted with warmth and friendliness by the staff especially Jeff Korel the sales manager. Jeff introduced us to Mark Torelli our (salesman who was absolutely fantastic. Mark was patience and not pushy and was excellent in determining our needs. Rich the tech guy is a genius when it comes to linking your phone and car. Kim the sales finance manager was efficient and yet quite personable. We felt right at home and will not go anywhere else to purchase a car. We will always highly recommend the Pete Moore organization. A CLASS ACT!

Jetta Goes to College

Jul 26, 2016

Kudos to Pete Moore Volkswagen for making our experience leasing a 2016 Jetta a very pleasant one. We had the pleasure of working with Leo Page and Shane Miller in test driving several cars in an effort to find the best option for our son. Both were well versed in the features of the cars and how they compared to their closest competition. Financing options were discussed as well. We are pleased with the car, the great price, and the wonderful lease terms. Tom in finance was helpful too and Jeff Korel was gracious in thanking us for our purchase and ensuring we were happy. With an overall positive experience like this, we will be back!

aaronmn

Jul 22, 2016

Leo and Kim both did an excellent job. Leo really helped out on the cars information and at no time did I feel pressured to buy the car. Is definitely worth the hour drive to reach the place. Kim gave me straight to the point answers and was very kind. Very good Business.

Brittany

Jul 22, 2016

My very first car buying experience! I researched exactly what I wanted and loved working w Leo. No hassle, very easy, and he is so friendly and knowledgeable!! Highly recommend!

Barefoot

Jul 21, 2016

Leo is one of the best salesmen I have ever dealt with. He never tried to pressure me into anything, which is unusual for a car salesman. He was very knowledgable about cars and seemed genuinely interested in our satisfaction. Thank you Leo.

VWbuggirl

Jul 21, 2016

Mark Torelli was a great salesman from multiple emails before the sale to following up after. We had to drive more than 2 hours, in heavy traffic, to get to this dealer but it was worth the trip and we will be heading back this way for any service needed. Looking forward to doing more deals here in the future.

James hENDERSON

Jul 12, 2016

My experience when buying my vehicle at Pete Moore was excellent and was the best experience I had in buying a car. Their system is streamlined an affords the customer an experience to remember.

MiaNg

Jul 9, 2016

Thank you Bruce for making our car purchase process quick and smooth. We came in and knew what we wanted and he was able to make it happen for us. Bruce was recommended by a friend of ours and we definitely recommend him to others.

ContraMan

Jul 8, 2016

At the recommendation of a close friend, I went to Pete Moore Volkswagen to look at replacing my much-loved and now totaled out Scion xB. I was greeted by Mark Torelli who had been informed of my needs. Having a good idea of what I was looking for, he asked me my color choice. I responded in kind and in very short order, he pulled a beautiful brand new Volkswagen Golf TSI that was ready to test. After test driving a several more vehicles (including looking at other options and even other dealerships) it was clear that Mark had picked the winner for me.I'm a very happy owner of that Volkswagen Golf TSI and I don't know if I would be in one had it not been for Mark's very easy and smooth salesmanship.

ALLEN SPARKS

Jul 5, 2016

If you're on a budget but you or your significant other have your/their heart set on a particular model, this is the place to go. Mark and Kim kept working the numbers until they had a payment plan that didn't scare the bejeezes out of me. I know the whole team was involved in making that happen but I, unfortunately didn't get their names.. I even had the opportunity to visit the service department for repair of a minor problem after I drove the car home, free of charge, as these folk stand behind what they sell.

P1acebo

Jul 5, 2016

Mark was a joy to work with and made the buying experience enjoyable and hassle free. Look forward to purchasing another vehicle from him in the future.

Stfan229

Jul 3, 2016

I am rating Pete Moore Volkswagen 5 stars because of how much help they gave to my wife and I. I am a full time college student and my wife is the only one working, and the bottom line is, times are just tough right now. The transmission in my old car went out and I couldn't afford to get it repaired and we had to find another car quickly and we decided that we wanted a used Smart Car, because they get great gas mileage and they are pretty cheap. Mark Torelli was amazing and helped us out so much! He was able to cut us a great deal, came down on the price of the car, and helped us to get affordable monthly payments on the car while I complete college. Everyone there was very helpful, and honest and just genuine people. This dealer is not your typical car salesman looking to rip you off for every penny they can. We are very happy with our new car and very thankful to Mark for all of his help!

Herb2013vette

Jul 1, 2016

Being that the saleman and I did everything from two different states. He's in Florida and I'm in New Orleans. The deal went super clean. I appreciate the service that LEO and the Pete Moore team did on finalizing my car. 2013 corvette Thanks Herbert Dawson

VWFAN

Jun 28, 2016

Mark is all of these things. Just purchased my second VW from Pete Moore and Mark and its because I like VW but its more because I like Mark and the entire team at Pete Moore VW. Looking forward to the 3rd!

Ironjd

Jun 14, 2016

I just moved to Florida and I had a strict price range and they worked with me to find a truck in my price range. Even the tiny problem I had with the vehicle I wanted to but the fixed it right a way and got me in my truck and working

Kevinlj0825

Jun 9, 2016

When it is time to upgrade our car or truck, we go straight to Mark Torelli at Pete Moore Volkswagen. He has outstanding customer service skills. Unlike other dealerships that just want to put you in any vehicle, Mark goes above and beyond to put you in a vehicle YOU WANT. My family will not go to any other dealership-salesman as we know where to find the best. Thanks Mark.

lnbishop94

Jun 4, 2016

This dealership has gone above and beyond for my family on more occasions than one when we were looking to buy a car. We do not live in the Pensacola area and have been driving 2+ hours to these guys each time we have needed a car for someone in the family, and we will continue to do so. This is not the type of experience where you feel you are getting jerked around or that you are just another sale. They deal with your needs personally and do the absolute best they can to get you into the best car for the best price. They recently helped me into my dream car and I could not be happier with my purchase and how smoothly everything went. Regardless of where I live, Pete Moore VW will always have my business. You could not ask for a better team than these guys.

Castle

Jun 2, 2016

I was in the market to trade my Beetle for a Convertible. I want a light colored car because of the intense sun. PeteMoore VW had the perfect match right out in front of the dealership. Kyle Prell was my sales rep and he was very knowledgeable and friendly. I financed through VW Credit which took no time at all because I was already a VW Credit customer. The overall experience was pleasant and I left the store that Memorial Day evening feeling very content.

Keith and Kim Arnold

Jun 1, 2016

I had a great experience finding the car I wanted.Mark was very knowledgeable,friendly,patient and wasn't pushy.Mark spent a lot of time explaining all of our questions.Due to the fact that we had our talkative 9 year old granddaughter w/us,who asked a lot of questions,I'm surprised Mark held up so well.Aaron in finance was great too.Thank you for all of your help and patience.I love my new Jetta!

Chuck H

May 26, 2016

They were happy to sell me the car I wanted without trying to upsell. They got right to the bottom line in the price. They were very helpful to my disabled wife. We love our 2016 Jetta

Wxgreg

May 26, 2016

Rick Cribb is an outstanding salesman. I appreciate his demeanor; his focus was on treating the customer the way the customer wanted to be treated. Up front and honest, there was no hidden agenda or surprises. Due to Ricks professionalism and knowledge he made purchasing the fifth Volkswagen I have owned the best experience thus far. In and out in two hours, this is not only a testament to Ricks abilities but to the systems in place at Pete Moore Volkswagen that make customer satisfaction the highest priority. Thanks Rick!

LisaF

May 24, 2016

Mark Torelli was absolutely wonderful,outstanding experience! Mark Torelli is truly one of a kind, making buying a vehicle a pleasure. We highly recommend Mark Torelli

LoveBruins72

May 24, 2016

Highly recommended! Mark Torelli was so beyond helpful with everything from getting my old car traded in to getting me into a brand new 2016 Jetta that I absolutely love! I will definitely be recommending Mark Torelli at Pete Moore to all my friends and family for future vehicles.

Sally German

May 23, 2016

Once I got through the parking xxxx who didn't like the way I parked, things went great. Kyle was so helpful and the transaction was smooth sailing. I'm really enjoying my new car and would recommend the dealership.

bud9342

May 22, 2016

The team at Pete Moore Volkswagen made buying a new car a painless experience; Mark worked closely with us and we reached a deal everyone was satisfied with. This is the forth car we have purchased from Pete Moore VW and their service and hospitality is what keeps us coming back. Mark was a fantastic salesperson, we never felt any pressure, he worked diligently get us in the right car at the right price. His service and the service of everyone at Pete Moore will keep us coming back in the future!

Richard LaFrance

May 16, 2016

Highly recommended! Great service, price and selection. My wife and I purchased a wonderful family car and will visit Pete Moore for future vehicles. Thank you.

sandavid22atgmail.com

May 12, 2016

Mark, Dan and Aaron were all great. Meeting them was like running into old friends. A great experience topped off with incredible service, a super deal and a beautiful vehicle. Thanks guys!

Clark Kelly

Apr 28, 2016

James was the consummate professional, making the transaction quick and easy. We completed most of it by phone, so that I only had to come in to sign and drive!

devonzelleatatt.net

Apr 27, 2016

Mr.Mark Tortelli was very helpful with details. From the Beginning walking into the office it was awesome experience. He make us feel at home as possible. He made it down to earth and personally. He is a very special Guy. I am thankful that, we brought a truck from Him.

Shanonvw

Apr 19, 2016

My husband and I purchased a vehicle from pete moore cheverloet last week, and everyone there was so nice, and professional, especially our sales man Mr Rick Cribb. He made sure we was happy with the car we chose, and took the extra time to show us how everything worked. I would definitely recommend everyone to go see Rick at pete moore cheverloet

VwNick123

Apr 18, 2016

Shopped for months looking for the perfect car until I found Pete Moore VW. Jason and Aron made my experience smooth and painless, no pressure like the normal dealer ships!! Jason was there every step of the way to ensure that we got exactly what we needed and the day we closed on the car we were in and out in an hour and 1/2. I am a retired Master Chief Petty Officer and in my thirty years in the Navy I have seen all kinds of people, Pete sure has found the best of the best as they are a group of true Professionals! I know where I'm going to first next time I'm looking to buy another car!

awhudson

Apr 18, 2016

I purchased a used car from Pete Moore VW and I have to say, as a first time buyer I was impressed with the service. The staff were friendly and helpful and it was an easy, painless experience. The car was in great shape and I got it for an excellent price. I would definitely recommend Pete Moore VW to anyone looking to purchase a new or used vehicle.

ericjbabin

Apr 18, 2016

Having dealt with the Pete Moore Chevy NEW car sales in the past and not coming to a deal I didn't know what to expect from the Pete Moore Imports USED car location. (right across the street from the Chevy dealer).However, they had a car my wife was interested in so I decided to give them a shot.I am one of those buyers that does research research and more research before I walk in so I know what deal I'll accept and is fair.I stopped by and took a very quick look at the car and got Bruce's contact info. I then sent him the info on my trade and asked him if he could give me an idea of what my "out the door" price would be for this trade in / purchase of the used vehicle.He replied promptly with almost the exact numbers I had already come up with using my research. Too good to be true right? I made an appointment the next morning for my wife to drive the car.Car was in great shape so I asked Bruce if I could "review the numbers one more time"... because as I mentioned... seemed too good to be true that the car sales guy came up with the same fair deal I had come up with....Nope...not too good to be true... same great numbers.I've purchased around 30 vehicles in the past 20 years and this has only happened once.... I told Bruce "That is fair, I won't even counter". Deal was made that easy.Minutes later my lovely wife is driving home in her new (to her) car.I'm glad I decided to make the leap of faith. The folks at Pete Moore Imports / used car division will make an honest and fair deal right up front. I highly recommend you give them a chance to make a fair deal for you.

J.leavins

Apr 13, 2016

I called and talked to Aaron Eblen about financing a vehicle , being that I was driving a 1 hour 1/2 to the dealership.. I wanted to make sure it was possible. My salesman was Mark Torelli , he had everything waiting on me to get there and sign. Dan Freeman is the used car manager and is a great guy with any thing you need! Best car buying experience I have ever had! I will always go back to this dealership especially if these three people above are there!

Seven

Apr 13, 2016

We visited several dealershipsmall and Pete Moore Volkswagen were the most friendly with no pressure tactics. The salesman, Mark P Torelli made the process easy and fun. We left in a brand new VW.

Snowball

Apr 12, 2016

I have bought my last three automobiles from Pete Moore due to Kyle Prell making my experience outstanding. Kyle was courteous and listened to what I had to say, then helping me with what type of car fit my needs and budget. Kyle went through details of the Volkswagon and I felt zero pressure. After deciding this car was for me, Kyle made the process quick and painless. I thank you for that Kyle Prell! Kyle introduced me to the service department who also made me feel like Pete Moore has an excellent Automotive Team. I will be purchasing my next automobile from Kyle Prell! Again, Thank you Kyle and Pete Moore. Starley

alicia2cool

Apr 12, 2016

I have visited Mark at Pete Moore Imports on multiple occasions, and I can honestly say every time was great. He is very knowledgeable and helpful. He treats me like family. I will be returning to him in the future...

ruthie

Apr 9, 2016

I normally hate looking for a new car, but that is not the case now. I went to Pete Moore because it is close to where I live and have friends that told me how nice it was there. They were so right, every one that I met there was so friendly and informative. I changed my mind a couple of times about what I really wanted, But, CJ found the perfect vehicle for me! He was very patient, even though he was very busy that day. Can't say enough about him, wonderful to work with. I just LOVE my new Tiguan!

Aubrey

Apr 8, 2016

We are so happy to have worked with Mark Torelli and the team at Pete Moore. Our fourth car from Pete Moore team. The genuine friendliness and care we received during the search, negotiation, and purchase was top shelf and very appreciated. Mark I have worked with for years and each time goes out of his way to help us. He took the best care of us getting a new car for our daughter, we felt like family. Thank you so much. Arron worked hard to make sure I understood everything with care and patience too. Thanks again. Hope to see you all soon.Highest regards,Aubrey

Craig LaChance

Apr 6, 2016

I purchased a 2003 Jeep Wrangler from Pete Moore and the service was fantastic. After we selected our vehicle the staff was very quick in completing the paperwork and registration and we were on our way to enjoying our new Jeep. The air conditioning quit working the next day and the manager Dan Freeman had the repair done for us that day and we were back on the road. I was very impressed with their professionalism and quick response to this problem and I would highly recommend them to my friends and family and I will definitely go to them first for my future vehicle needs.

Lacydloveless

Apr 5, 2016

We went found the perfect representative to help us into the perfect car, and drove it home 3 days later! Would recommend this dealership to anyone!

Norbert Engel

Apr 4, 2016

I purchased a pre-owned Volkswagen EOS and was given excellent Service and Help by the Salesman Rick Cribb and the rest of the Staff at Pete Moore Volkswagen.The few little issues we had were solved quickly without hesitation on their side. I am very happy with the car.This is the 3rd car my family bought there and even that it is an hour drive from our home - we are coming back because we trust the Dealership.Norbert W. Engel

sally

Apr 3, 2016

Thank YOU MARK! We are Seniors and Mark helped "do it our way". We did most of the sit and wait time at home -over the phone. So we saved hours of sitting. at the dealership.

Mark and John

Mar 31, 2016

We were so impressed with the quality of this dealership. From the moment we arrived until we drove away with our car, the experience was terrific.

Mark Clabaugh

Mar 23, 2016

This makes my 2nd purchase from Pete Moore. The means a lot because when you return it is because you felt you were treated with respect and given a good price for your car. My first purchase was a VW EOS, Pete Moore's staff 1st ensured that they were beating competitive prices, then when it came down to car choice, they then went to their contacts and found the exact trim package and color we wanted. It was amazing actually since we thought we were going to have to drive to Mississippi to get a the car we wanted.My second experience came when we traded a car in. Our EOS had been in an accident and repaired at Pete Moore. The repair was flawless and never required a return visit. When it came time to trade the vehicle, Pete Moore's Sales Manager Dan again was more than fair ensuring we got the maximum trade in and the best price on the car we were purchasing. Bottom line, we could not get a better deal anywhere and bought our second car from them.With regard to service, we purchased the Pete Moore extended warranty. When we had oil changes and what amounted to be very few service visits -- we were taken care of immediately, our car was serviced expeditiously and we were back on the road. When our car had to stay, we were given a great car to drive.In summary, I would recommend either of Pete Moore's dealerships, service and body shop. It is a first class operation.

Sandy

Mar 17, 2016

I would highly recommend Mark Torelli at Pete Moore Mitsubishi /Cheverolet/Volkswagen on New Warrington Road in Pensacola for an absolutely no pressure buying experience. I wanted to communicate by email and he honored that wish so I could work the process in my on mind without pressure. Got a affordable price and a really cool looking Chevy Spark. And they literally delivered to Fort Walton Beach ON TIME. He is a natural salesman.

jjavier74

Mar 14, 2016

All I can say about Mark Torelli is that it was truly an honor and a pleasure to have met and worked with this gentlemen who not only loves his work, but is good at what he does. He was very empathetic and sympathetic to my needs and to why I was in search for the perfect vehicle. Not only did he hear what I was telling him, but he "listened" to what I had to say and he took it to heart. Pete Moore should be proud and blessed to have such a great individual as part of his team. I would definitely recommend Mark to anyone who is wanting a great salesman and an even better buying experience. I can truly say that I walked away having made a new friend in Mark.

Insu (Dr. Kwon)

Mar 10, 2016

It is the first-time for driving in my life since I have been got a driver license. My car, which I bought a new version of ZETTA, that is my first-lover. I am so impressed by delicate mechanism and user-friendly comfortable performance of it. In addition, I would like to recommend to contact with "Mark Torelli" as an excellent sales expert. I am very satisfied that not only his favorable attitude, but also professional service mind. Thank you s~~~~o much for your company & employees~!!!

Chaughn

Mar 5, 2016

I walked in waiting to hear my fifth no for the day and Mr. Tortelli was nothing but the best. He's truly one of my angels and he gave the best customer service and overall experience I can never thank him enough

Hard2Pleez

Feb 27, 2016

I would like to commend the performance of Richard Lord, Service Manager at Pete Moore VW. A true professional in every sense. Mr. Lord is exceedingly conscientious and thorough, treating every customer like family, and every vehicle like his own. I have full faith and confidence that when I take my vehicle in for service it will receive his full measure of attention, and that I'll be given the "red carpet treatment" in the process. Mr. Lord really cares, and will assure that your vehicle will be maintained to the highest standards, and that your service experience will be as smooth and pleasant as possible. Rest assured, with your car in Mr. Lord's hands, your expectations will be exceeded.Thank you Rich Lord & Pete Moore VW!

happy lady

Feb 26, 2016

The entire team at Pete Moore was so professional and courteous - no one made me feel rushed or in any way uncomfortable. They delivered what they said they would and listened intently to my needs and didn't try to convenience me to overbuy. I have never had such a nice experience purchasing a vehicle.

TDI1

Feb 18, 2016

For five decades, my wife and I have interacted with many service advisers at various dealers. Rich Lord at Pete Moore Volkswagen is by far the most competent and helpful of all. Mike Kern is also the top service director. With all the issues of the TDI emissions, we could consider other brands, but if we dealt with a different dealer, we would not have Rich to work with, so he (along with Mike Kern) is keeping us as a customer of Pete Moore Volkswagen.

BobM52

Feb 15, 2016

After an extensive web search looking for a specific make and model used car and narrowing the search to three local businesses we ended up visiting Pete Moore VW based on a friend's glowing recommendation of their organization and their service department. I would add my highest recommendation to include Mark Torelli of their sales department. Mark was able to ascertain exactly what was important to us and work with us on several vehicle options, always allowing us to reach our own decision, and even providing backround data to help us weigh our selection. We had gone to the dealership pre-approved for a vehicle loan with our banking institution but Kim Gilbert was able to offer us significant savings. We thank her for it. Without reservation or hesitation I would recommend Mark Torelli as the man to seek out as you make your next car purchase.

soundside

Feb 11, 2016

I would like to thank Shane Miller for a wonderful car buying experience. :) It was so painless and everything buying a car should be. He will be our family's "go to" guy from now on. I would like to also thank Aaron for the easy and efficient finance. :)

kevmich04

Feb 7, 2016

We have purchased several vehicles from Pete Moore VW; and we will continue to do so in the future. The staff is I unbelievably kind, professional but most of all they are honest. I know that when you go to visit them you will be a return costumer like we are.

AudiA3Karma

Feb 4, 2016

I found a car online through cars.com. Upon discovery turns out that my parents actually bought a car from Pete Moore way back in the day. My interactions with my Salesman were 100% respectful, professional and down to earth. Mark Torelli was the team member that I dealt with. Great person, and very understanding. Of course all Sales staff have one common goal and that is to sell. Mark was genuine, respectful and very patient with me. He was very accommodating with sending me information and candid photos internally and externally of the car to my cell. I even got 2 test drives to ensure it was the car that I wanted. He was forthcoming with all information and empathetic to my current financial strains. I have been doing lots of car shopping and this by far was the BEST EXPERIENCE I have had to date when purchasing a car. Once I clean my stuff up, I will be back to purchase a brand new car specifically from Mark, but until then I am going to enjoy this Audi A3 who I now named "Karma".Thanks again Mark for the great experience. I LOVE MY RIDE and walked away from Pete Moore with a very positive, respectful relationship. The interactions with the Finance Department was the icing on the cake. Again, respectful, patient and what a great smile!

Ballew

Feb 4, 2016

I have purchased three cars now from Pete Moore imports. The sales staff in the service department have always been far above exceptional . I love the VW product and love even more that Pete Moore imports Carriesit. And I just recently purchased a 2011 VW GTI from Mark Torell I was once again very impressed with the process and efficiency of the staff And I'm also very happy with my purchase . Pete Moore Imports is definitely the place to go for new and used cars just look for Mark Torell

LanglieThomas

Feb 4, 2016

Everyone that I worked with was very helpful and friendly. I received a great deal on my first car and enjoyed being at the dealership!

yanceyp

Feb 4, 2016

When I'm looking for a vehicle I like for the vehicle to sell itself to me and not the dealer. The dealer is just supposed to answer any questions i may have, inform me of any features/carfacts I may have overlooked or may not know about, and be straight up with me. And I must say Mark was patient, not overbearing, and gave me space and time to make my own decision while providing me with not only the pros but the cons. I respect that and is why i was comfortable with doing business with him. I even came away with a great used vehicle at an awesome value. Very pleasant experience I would recommend.

Terry

Feb 3, 2016

I just bought my second car from CJ at Pete Moore. He and Jeff have always treated me in a way I feel is straightforward. I have used the service department and I have found them to be pleasant and honest.

Hobie852

Feb 2, 2016

Great job presenting the features of the models and working through the sale process swiftly! Knowledge of products helped us select the trim level right for us-love our new Jetta ??????

Yatsguy

Jan 30, 2016

They were very accommodating, very happy with the car. Mark did a good job of showing and demonstrating the features of the Passat. A great experience, would recommend them in the future.

Jacque O.

Jan 27, 2016

I came to Pete Moore to look at a vehicle advertised online. Once at the dealership I realized that the car I came to see was not exactly the size that I was looking for. That was when Leo Page approached me, he introduced himself and asked me what I was looking for in a vehicle. He then proceeded to dig into their inventory to find my perfect car. His recommendations covered all my needs and wants - now to decide which one. He helped me to narrow down the list and in the end he found me the perfect car. In all of my years of car buying, I have never had a sales person be so up front and honest with me. There was never a gimmicky sales pitch, no high pressure, no false promises, Leo was truly genuine. This is the second car that I have purchased from Pete Moore and I will highly recommend them to all my friends and family. Thank you so much Leo!!! I also want to say "thank you" to Aaron Eblen for the smooth transition from my old vehicle to my new one. You made the paperwork a breeze to get through. You guys are awesome!!

insert_noun

Jan 25, 2016

I had a wonderful car buying experience at Pete Moore Volkswagen. I worked with Leo Page in Sales and Aaron Eblen in Finance to get a great deal on a 2014 Jetta. Leo was was very accommodating in assuring the vehicle was ready for a test drive even though I arrived an hour before closing. He was very helpful, personable, and knowledgeable. I never felt any sales pressure and the team was very willing to negotiate with me to assure that I left with exactly what I wanted. I left with a voucher for a free tank of gas, an offer for a detail and floor mats--things I would have bought the car without but I was glad to accept. Leo even ended up assisting me at a gas pump down the road off the clock. I was in and out of there with a car I really wanted, at the price I was happy to pay, within an hour. I'd recommend this dealer and this team to anyone and will consider them in the future for any other needs.

Lsavio

Jan 24, 2016

Had a very pleasant experience buying my new car. Everyone we dealt with was very friendly and at no time did I feel pressured. I've already recommend this dealership to friends and family.

Mitsubishi

Jan 21, 2016

I thoroughly enjoyed my experience at Pete Moore! I purchased a 2016 Mitsubishi Outlander and not only was my salesman great, I was in and out in under 2 hours with better financing than my bank could offer. I would definitely recommend this dealer and especially Shane Miller as he made the process extremely easy for me and did not pressure me for any "extras".

Emygbb

Jan 15, 2016

Great people person and helped me find the perfect car that I felt safe in! Leo knows lots of facts about the vehicles and is very helpful!

mbc17

Jan 15, 2016

I am on my 4th VW and cannot see changing anytime in the future. My first experience was in Columbus OH, with the purchase of a Jetta. The staff was great. Next 2 VW vehicles were with a dealership out of Omaha, NE and they provided the best possible experience from sales to service. After moving to Pensacola in 2014, I had my routine services performed at Pete Moore VW. The staff was great. I do wish they provided a vacuum and car wash with each service like the Omaha location did. When it came time for a new car this month, I immediately decided on Pete Moore VW. I knew I would be in good hands, based on the experience I already had with them. I was out of town, but wanted to see what I could do in order to meet my needs with the car I wanted, along with the monthly payment. Mark Torelli walked me through everything and was always available. He treated me not only as a valuable customer, but as if he was dealing with a friend, and had my best interest in mind. He did not try to push me into something with higher payments by up-selling me, but literally took my concerns and needs to mind. He took care of all of the required needs in order to fit me into what I wanted, even with me being out of town. Upon my return, all I had to do is go in and sign my paperwork.... :) Aaron in finance was great, as well, and mindful of my time. They showed me all the new updates provided with the car (the 2016 Passat will blow your mind!) and made sure they answered any questions. They also made sure to remind me that they are always available, should I have any questions! I left feeling good about my purchase, and secure with knowing my VW dealership and service department will be there if and when I need them.

chief

Jan 14, 2016

The salesman and staff were very professional and friendly, completed transaction in less than an hour, no pressure sale or gimmicks, we were very pleased with how we were treated.

PK2

Jan 11, 2016

We came to Pete Moore thinking we would get a better deal on our 2013 Passat TDI. We were loving our Diesel performance but were uncomfortable with the whole emissions debacle. We had done our homework on what we believed would be a fair trade in price. Our salesman, Mark Torelli was the utmost professional and bent over backwards to find us a car my wife was comfortable with. Then it came time to "Deal" for our best price. The reason we are giving just four stars as opposed to five has to do with this part of the experience. We quickly found that the dealership wasn't poised to make good on the Passat Diesel they sold us two years ago. In fact, the Used Car Manager not only offered a low, almost insulting trade in value, he did it in a very abrasive and disrespectful manor. When confronted with his unacceptable behavior, he finally came back with a value that was more palatable in a more professional and reasonable demeanor. Arron Eblen was professional as always with financials. We will continue to use Pete Moore in the future. Their service department is great and always accommodating

howsa369

Jan 10, 2016

I started looking online for a Golf, found a nice one, so I submitted an online inquiry. I received a text from Leo the following morning and we were able to schedule a test drive. Unfortunately that specific car had a part recalled so I wasn't able to look at it but the situation worked out perfect. Leo showed me a few GTI's and I really liked one but before I test drove it, I explained what I wanted for a payment. This particular car was at the top of the range. I ended up test driving the car anyways and it found out the car is incredible. We were able to work out a good price/payment and I was able to drive away with something I never expected to own. Very glad I went with Pete Moore Volkswagen.

wilscc15

Jan 8, 2016

Looked for Volkswagen CC for 4 months, not able to find the right one. Mr. Dan Freeman mentioned he could possibly find what I was looking for. Now only 10 days later I have the perfect car in my driveway, at an incredible price. The price on my CC was less than I thought I would have to pay, but they also took very good care of me with my trade in. I will tell anyone who is thinking of a new or used car to make sure to include Pete Moore Volkswagen in their search.

caregiver

Jan 1, 2016

Mark was easy to deal with and helped us with transferring our old tag to our new car. Price was fair and transaction was smooth. Ask for Mark if you want to buy a car

Tacpgator96

Dec 21, 2015

Mark was prompt and easy to deal with. Fast and easy experience. Dealership gave a respectable market value of my trade-in and fair price on the vehicle I bought.

CWOODS

Dec 20, 2015

My car shopping experience was the best ever. It has been a long time since I been out car shopping , So I wanted to see every car on the lot. Mr. Rottenberry, my salesman, showed me every car and answered all my many questions. I didn't feel pressured to buy and I was treated with great respect. I am so grateful to him and the great people who helped me to complete my purchase. Thank you and thank you again.Carol Woods

2016GTIPP

Dec 17, 2015

I wanted to give major kudos to all the folks at Pete Moore Imports. I have been a customer of theirs for over 12 years, and they have never let me down. During this transaction I ordered a new VW GTI in April of 2015, but because I was late in getting my order in, the manufacturer pushed it back to a 2016 model. While I did not want to wait for 8 months to get my new car, it ended up being a blessing in disguise. Not only did my sale rep CJ Jenkins keep me informed on the process of when the car was scheduled to arrive, he also had everything filled out and ready to go when I arrived to pick up my new 2016 GTI. Additionally, Jeff Korel was very helpful with pricing because of my extended wait time. Service manager Rich Lord has been my go-to-guy for many years. He is someone that I fully trust for information and ideas on how best to maintain my cars. He is truly a class act and a major asset to the Pete Moore Service Team. And when it comes to needing parts or accessories for my cars, Joe Greer is The Parts MAN!! Overall I am extremely happy with my new car and my overall experience with Pete Moore Imports could not have been better. Everyone there that I have had the pleasure of working with was professional and courteous during every visit. There is no doubt I will be going back for many more years.

FlyNavy15

Dec 11, 2015

I walked into Pete Moore VW with the plan to look at a new vehicle and trade in my truck. I was greeted at the door by Mark Torelli who immediately made me feel at home. He grabbed me a cup of coffee as we sat to talk about the cars I was interested in and I immediately felt at ease. Having been shopping for cars for a couple months now, I had seen all the tactics, but Mark was different. A very honest and straightforward salesmen, we went for a test drive and he showed me every feature the car. While he was showing me the features of the vehicle it felt more like an excited family member showing you their new car, not a salesmen trying to push something on you. After the test drive I expressed an interest in crunching numbers, he was able to work with the Used Car Manager, Dan Freeman, to get me a very fair price for my trade and I decided to go forward with the purchase. From start to finish, this was the smoothest, most comfortable car purchase I've ever been involved in. There was no writing of numbers, visiting the manager, coming back with other numbers and options. We agreed upon a fair price for the vehicle, not a monthly payment and went from there. HIGHLY RECOMMEND THIS DEALER AND SALES STAFF!

Lisa_S.

Dec 2, 2015

Mark Torelli was an amazing salesman! No pressure and he helped me get my 16 year old in an awesome little Mitsubishi Eclipse! He made a usually stressful experience super awesome and very laid back! I will be coming here again and hope to deal with Mark and Kim at that time as well. Thank you Mark and Kim Gilbert for a wonderful experience!

Lbs15

Nov 30, 2015

I have been a customer at Pete Moore for over 5 years. They are a great dealership! This is my second VW purchase & I'd highly recommend Rich, Leo & Kim!

MacPulpitMan

Nov 28, 2015

Such a good experience! I purchased my VW in Texas (AutoTrader), and I I live equidistant from Pete Moore VW and the VW dealership in Mobile. I had a small problem that could be repaired quickly by a technician. I was going to be in Mobile on this particular day, so I called the VW dealership there. They were booked solid and said I would need to make an appointment for the next week. So I called Pete Moore VW and talked to Brian Macquire. He didn't say they would fix my problem, but invited me to drop by and someone would at least look at the problem. After my business in Mobile, I drove to Pensacola, and I was greeted by Rich Lord at the VW dealer. He immediately came out, looked at my car, and he was able to fix the problem himself. But as he was getting information about myself and my car, he noted it was due for the 30,000 mile maintenance, which to my surprise was covered under the original warranty-- and he said they could do it right then. And they did! So wow! The difference is this: All auto dealers know how to service cars, but not all know how to service customers. I really felt like they cared about me, and wanted my business. Pete Moore VW will be handling all the service on my VW.

isaygracw

Nov 27, 2015

CJ is a great Salesman, he makes buying a car very convenient, he helps the customer out in every way as possible, he put your needs first, even the service department is the best,

Reklaimofficial

Nov 25, 2015

Told Leo what I was able to work with, and he went way out of his way to make sure I had every option available to me. When we couldn't find what I was after, he dug deep into anything he could make happen. Walked out of there with a brand new 16 Jetta sport with 21 miles, an amazing interest rate, and great monthly payments. Never tried to give me a sales pitch, and is just a real genuine guy. Thanks so much man!

Cmerrill1713

Nov 17, 2015

I went looking for a new car because my previous car started to nickel and time me. Pete Moore's crew made it easy to find the right car for my budget and helped me work the numbers out to make me happy. Gary DeStefano Was an excellent sales associate and never once tried to push me into an uncomfortable, yet typical car salesman situation. They treated me with respect and just wanted what worked best for me and my family. Thank you for the car buying experience all dealerships should strive for.

Yvonne

Nov 12, 2015

From the time we walked in the door Kyle was very professional and helpful. Wasn't sure if I wanted to purchase a vehicle that day but after the test drive I knew I wanted it. Everyone in the dealership was friendly and helpful. Kyle bent over backwards to make us comfortable with our financing options.

Soca0313

Nov 10, 2015

Lance was exceptionally great! We test drove a car with him- he explained various aspects and new features of the Tiguan. He did everything he could in order to keep us satisfied customers. He was very patient, professional and we never felt pressured. It was our first time making a purchase after 1-2 attempts at the same location, and Lance and Jeff definitely made the difference. Thank you!

StevenPeterson

Nov 10, 2015

Leo Page was my salesman. I couldn't have asked for anyone better. I stepped out of the car, Leo walked over to me, asked me what I was interested in, and showed me a car that fit my description PERFECTLY. Fell in love with it as soon as I sat in it. There was only one thing I wasnt 100% about and he fixed it no problem whatsoever. The customer service was wonderful and I would recommend the dealership AND the salesman to my closest friends and family without a doubt. Thank you Pete Moore VW, Leo Page, and everyone that helped me get an awesome car!

Tyson87944

Nov 10, 2015

Our interaction with Leo was the best sales experience that I have ever had. There was no pressure, it was conversational, he always made sure our interests were protected and addressed. If I didn't have to move I would purchase every single vehicle from Leo. Hands down...best experience.

lrb

Nov 10, 2015

Love being a part of the Pete Moore Imports family. I love it so much- I have purchased FIVE Volkswagen's from them over the years. Will never shop anywhere else.

Jami

Nov 8, 2015

We just purchased our third car from Pete Moore, all of them have been used cars. We set out on a Saturday with 4 dealerships to look at, but at 9 am our first stop was Pete Moore. CJ helped us with great patience, testing several cars, and we finally test drove a used Mitsubishi Mirage. My husband and I took it home for the afternoon and liked it, so we inked the sale. I will add that we've been getting our other cars serviced with both routine maintenance, tires and other issues and the service dept. is top-notch, and surprisingly reasonable!

bob

Nov 6, 2015

This dealer has in my opinion has gone the extra mile. I have purchased two VWs TDIs so far from this dealer. I am sorry how VW has not only let it's customers down, but also their Dealers.

Happy Passat Owner

Nov 3, 2015

The Pete Moore Crew staring with Rick Cribb, Rich in Service, Sales Manager Jeff, made the whole experience so easy & stress free. Love my Passat

bwhelber

Nov 1, 2015

We drove two and a half hours to buy a used 2007 Volvo at Pete Moore Volkswagen. The costumer service was excellent and they gave us a good deal on the car. We are completely satisfied. We will definitely want to buy our next car from Pete Moore. The drive is worth it.

J.E.

Oct 27, 2015

THE SALES PERSONNEL AT PETE MOORE VOLKSWAGON MORE THAN EXCEED THE BUYERS ANTICIPATION. FROM LOU TROTTA, JEFF, THE SALES MANAGER AND OF COURSE THEMOST IMPORTANT ONE IS C.J. OUR SALESMAN. OUR FIRST PASSAT, A 2013, WAS BOUGHT WITH THE HELP OF CJ CLOSING THE DEAL. THIS TIME WE ASKED FOR CJ TO BE OUR SALEPERSON. HE NOT ONLY TAKES TIME TO LISTEN, BUT SUGGESTS POSSIBILITIES AND THEN LETS YOU, THE CUSTOMER MAKE YOUR DESICISION.. WE WILL CERTAINLY USE PETE MOORE FOR OUR NEXT VEHICLE AND FOR SURE WILL ASK FOR CJ TO BE THE SALES PERSON.

jesse123

Oct 24, 2015

my experience with c j was really wonderful. he not only provided me with all the facts I needed but was very patient with me when I was ready to make my decision. I will recommend him to my friends and family.

pokervw27

Oct 24, 2015

I gave five stars because this is the 2nd vehicle I've purchased with this Dealership, and the service was of great quality both times. I worked with CJ, and I am grateful that he was patient enough to deal with my indecisiveness. He answered all of my questions, or he knew who to ask to find the answers.

Ward from Arlington Texas

Oct 23, 2015

Leo made my used car purchase seam list. I contacted him from North Texas on a Mercedes SL550 that has always been a dream car for me. The transaction occurred as he had promised he even helped me load it on the trailer for the trip back to Texas.

Eva.alvarez103

Oct 22, 2015

The staff at Pete More are all very professional and make you feel like they're doing the best they can to help you get the prices you need on the cars that you want.

Goldenk850

Oct 22, 2015

I came in with a VW Jetta for service and waiting around the dealership. Leo approached me and asked if I wanted to test drive some cars. I had a great time checking out the 2016 models. Then he gave me some numbers to think about if I wanted to do a trade-in. I was not looking to purchase anything but I found a brand new sporty beetle and to trade in my car was hassle-free. The whole VW family was very nice and helpful. I've never been to a dealership to buy a new car alone and Leo/Kim made me feel very comfortable about my decision. They are awesome!!!! They will be highly recommended!!!

Princess ruby 2.4

Oct 21, 2015

Sales representative is very professional. He explains the benefit and service of mitsubishi outlander sports. . I highly recommend Pete Moore of Pensacola to my friends and family . Excellent customer service .

Antwoine16

Oct 15, 2015

It was a long process but Billy Childers & Kim Gilbert made my the wait worth it. I left with my dream car with a great deal.

Golfer09

Oct 9, 2015

We knew we were interested in buying a Passat and wanted to test drive it. Leo at Pete Moore greeted us and walked us around the lot showing us different cars and educating us on the ins and outs of each one. After our drive we sat down and had a relaxed conversation about the options and he agreed to call us after a few days. Once we knew we were ready to buy, Leo brought the car to our house where we signed the paperwork. One of the easiest, best car-buying experiences ever!

Lundsaypaige

Oct 9, 2015

Leo Page helped us to find the car we were looking for even though it was not initially on the lot. Pete Moore has been very accommodating on our requests since we bought a slightly used car, and they helped us get the car back into a new condition! It has been a great experience.

DonnaJ

Oct 6, 2015

Mark Torelli made what is usually a difficult job a real pleasure. Fast, easy, no pressure and today I got the car I really wanted! Drove it home in a little more than an hour..and oh yes, it handles well, looks great! Thanks Mark, it was a great experience working with you!

dmosley14

Oct 4, 2015

I recently moved to Pensacola a single woman making a new start. I found Pete Moore Volkswagen on an online search 2 days after moving here. I came without transportation and had no way to get around to find a vehicle. I called the dealership and was put in contact with Kyle Prell. I told him my situation and before I could finish my sentence he volunteered to come pick me up. Kyle is the absolute best car salesman I have ever dealt with. I have bought 10 new cars in my lifetime and this was the best experience of the 10 purchases. Not only was Kyle super but the whole team at Pete Moore went above and beyond great customer service. If you are not buying your car at Pete Moore you are not getting the service you deserve! If I move away across the country I will come back to Pete Moore to purchase my next vehicle. Women who are single and feel uncomfortable going alone to buy a new car because they may feel intimidated, should definitely go to Pete Moore for a non intimidating car buying experience. I never felt as if I was being taken advantage of or that I was getting a bad deal because I was a woman. I honestly can say when I walked away I was more than satisfied with the purchase price of my vehicle!

Bobby Williams

Oct 2, 2015

I didn't plan to buy a car that day. Leo Page approached me in a friendly way and was not pushy in trying to sell. He treated me with respect and answered all my questions that I had. He explained the options very well. He is a very cordial individual.

HarrisFam

Oct 1, 2015

Had a great experience with Bruce. I wasn't even sure what I was in the market for but I had to replace a vehicle that was recently totaled. I gave Bruce a list of things that I wanted and didn't want in my new vehicle. He put me in a new 2015 Outlander which gave me everything that I wanted. The experience was easy and everyone at the dealership was friendly and helpful. I will definitively go back next year when I am in the market for a car for my daughter.Thank you!!!!

Rbull680

Oct 1, 2015

Fast and flexible service from sales rep and finance manager. Mr. Fanucci was able to work the numbers so I was able to trade in my 2013 Tiguan for the exact car I wanted. I didn't have to settle on a car as I got the car I planned to get when going to the dealer. I was also there less than 3 hours which is great

jlstinett

Sep 22, 2015

Had a great time with my shopping experience with Billy, I went there to look at one car, the 2015 VW Golf Sportwagon S TDI. Look at and and took it home with me that night a very happy customer with the help of Billy and Aaron. I am very worried though now after seeing the news about the VW emissions scandal, I love my new car so so much, the reasons is for the size, shape, MPG and power but now I worry I may lose MPG, room and power with a future recall. I don't want this car to not change after the recall but with whatever happens I trust Pete Moore's VW to have my back, it isn't their fault but they will be able to fix it. Thank you again Billy!

Paige R.

Sep 19, 2015

Mark and Kim treated me really good. I had an unusual circumstance happen and Mark and Kim worked together to help get me into a different car. Kim really went above her call of duty to get me financed. The two working together really got me into a great car. I am so thankful to have worked with the two of them. Two great people!!Will definitely buy again with Mark!!!

bmareemoore

Sep 18, 2015

We were dreading to go car shopping. We originally had the plan to just go look and see what we could find. Thats when we met Leo. From the start he was very personable. Asked us how we were and what we were looking for. Never once did he hassle us about credit scores or payment amounts. He never pushed us over a certain car and he just didn't have that "dealership persona". It was the best experience we've ever had and i would recommend this dealership and Leo to everyone! I absolutely love my new car and i couldn't be happier. We were also there pretty late, passed 7pm and the detailers stayed and detailed my car that same night so i wouldn't have to come back the next day. It was just a wonderful experience and i can't thank all of them enough for the service they provided.

am

Sep 11, 2015

I do not often buy a new vehicle because I dread the typical excruciating experience which usually lasts all day and leaves you mentally exhausted. I had a very positive experience at Pete Moore Volkswagen. Mark Torelli did an outstanding job of making the process very positive and smooth. Kim Gilbert, the business person who arranged our financing, was wonderful. I would definitely go back to Pete Moore when I'm ready to purchase another vehicle.

Frank

Sep 11, 2015

I loathe the car buying process, but Leo was awesome. I called from New Orleans to get a better feel for the car before diving all the way to Pensacola. Leo gave a very accurate description and when I got to Pensacola he made the process seamless. He was very transparent and extremely conscientious to make sure he was meeting our needs. The no hassle price was vary fair. If you hate buying a car like I do, see Leo. He will guide you through the process and you may actually walk away with a different point of view.

Millie22

Sep 9, 2015

My salesman was mark Torelli at Pete moore Volkswagen we were treated with the upmost respect and our buying experience exceeded our expectations I would highly recommended this dealership to potential buyers. ...

CZ

Sep 8, 2015

Having purchased several VW's from Pete Moore, we will continue to come back again and again! Both Charley Rotenberry and CJ are wonderful asserts to your dealership! Very courteous and professional in every aspect! Thanks!

Frank

Sep 7, 2015

Treated very well. This is my third Jetta vehicle purchase from Pete Moore VW. The VW incentives, model availability, trade-in value were in perfect alignment for my transportation needs.

Cook888

Sep 5, 2015

Took a test drive on a TDI diesel Took a test drive on a TDI diesel sought Passat. Very pleased with the salesman Mr. Finucci and automobile. I purchased the vehicle at a reasonable price right now and they delivered it to me the next day. No fuss and no hassles!!

NahartBalding

Sep 5, 2015

I had been on the hunt for some time for a '16 Golf R having contacted dealers throughout the Southeast. I contacted Al to see if they had any at the dealer. At that time they did not; but Al stayed in contact with me and kept me update on the cars arrival. I really appreciated Al's professional, friendly and helpfulness in keeping me updated about the car. I would definitely recommend Al to anyone looking to buy a new VW.

Carbuyer63

Aug 27, 2015

Bruce Harmon was straightforward, helpful and friendly. Financing was an unexpected easy process. No hard sell here. I will recommend this dealership to friends and family. These guys are great!

cindyt

Aug 23, 2015

James Wheeler was outstanding as our sale rep. We test drove a 2015 Volkswagen Convertible and explained we were still deciding between a couple of different makes of vehicles. We never experienced any "pressure sales" or unwelcome phone calls. We contacted Mr. Wheeler a couple of weeks later and told him we were ready to make our purchase. He worked with us on scheduling the date we could make the transaction, and he was very friendly and professional in working out all the details. He emailed us all the information that we requested in a very timely manner. We are very happy with our new Volkswagen and would highly recommend Pete Moore Volkswagen to anyone looking to purchase a Volkswagen!

vette-kid

Aug 23, 2015

We were looking for a very specific model and trim level in a used car. Mark Torelli (our salesman) went out of his way to find us the perfect car and have it delivered. These guys were the only dealership to even call us back after they said they would keep looking for us (no one in the area had our car). They were VERY friendly and didn't try to sell us on whatever they had on the lot (we were very specific in what we wanted). When the car arrived, they were very careful to ensure it was in perfect condition and ready to go. They were straightforward and pleasant to deal with the entire time. I feel like we got a great deal on a hard to find car and would not hesitate to go back there or recommend them to anyone. Thanks Mark!

Bones75

Aug 21, 2015

Kyle Prell was an outstanding sales rep. I highly recommend he be recognized with a monthly award. He was extremely professional and delivered my VW for the agreed to price in a very short time period. No haggle, just a great price and buying experience. I'll buy from him again.

Tiguan2014

Aug 20, 2015

I went to Pete Moore Volkswagen to purchase a Tiguan. Alan Brockette was wonderful- they didn't have the exact model I was looking for, so we nailed down my must-haves and got me a great deal on a beautiful Tiguan. There was no back and forth, it was a very straightforward deal. I would absolutely recommend this dealership, and I specifically recommend Mr. Brockette. He's a gem.

Manutd08

Aug 19, 2015

Service was very professional and very helpful. Made sure all the questions were understood and answered. Very pleased with everything and glad I choose there to find my MINI

JenniferJ

Aug 18, 2015

Kyle Prell was my salesman. He was professional, informative, and made my purchase pleasant and time efficient. This was the easiest new vehicle purchase I have experienced. I never knew how wonderful this experience could be! He was very knowledgeable of his product. HIGHLY RECOMMEND! I will send people to this dealership! Kim Gilbert did an amazing job with finance info and questions. What a great team!

ariel-d

Aug 17, 2015

Leo was a tremendous help. I went in looking for just a simple, decent car. He asked questions and was able to point me towards a 2012 Jetta, which had everything I was looking for. I had never really looked into Volkswagen before, so I gave it a try. I fell in love with the car. Then, after deciding I liked it, he gave me a price I couldn't refuse, and then waited patiently for me for hours while I determined how I wanted to finance it. His service was so great that the two people that came with me to the dealership also ended up buying cars that day. They had no intentions of doing so until they saw how Leo helped me. Great employee. Super friendly, and he knows his stuff!

Trigger

Aug 15, 2015

I purchased a Jetta SEL TDI. The Sales Staff and Business Manager made the process stress free. The amount I got for my trade in was in line with Kelly Blue book and the discount on the new car matched various web sites as what I should pay when getting a good deal. 0% interest on the loan made the buy even a better buy.Another reason I purchased a VW was my past experience with Pete Moore's Service Staff.

sschin60

Aug 14, 2015

Easiest car purchase ever! Al Brockette was super! He was friendly, knowledgeable, and extremely helpful. We were looking for a VW Golf TDI for commuting for my wife. Found a certified pre-owned that was perfect! My wife fell in love with the Golf TDI and the rest is history!My wife really needed a new car and was reluctant to part with her aging "dream car", but one test drive and she was hooked! The Golf TDI is far more car than we expected! We showed up late on an extremely busy Saturday afternoon and Al Brockette and the rest of the staff were very patient and thorough throughout the whole process. Everyone stayed late to deliver our new car!!! Thank you!!!We told Al what we needed and he went to work for us and got us a great deal! Throughout the whole purchase process Al faithfully communicated with us making us feel like old friends!!! His witt and candor made this our best car buying experience ever!!!We love our new VW Golf TDI and Pete Moore VW is absolutely the best dealership we've ever dealt with!!! Kim Gilbert shopped us a great finance/service package and helped make the whole process smooth and effortless! We went back three days later to get the splash guards installed and Rich Lord fit us in on a busy morning and had us out the door within an hour and a half! Unbelievably efficient!!! I'm looking forward to bringing my car back for future service calls! Pete Moore VW rocks! What more can I say

rpaige0007

Aug 11, 2015

In May of 2015, I had Pete Moore Volkswagen do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water pump, and some sensors that needed to be replaced. The cost of the repairs totaled close to $1800.00. A few months later my serpentine belt frayed off of the vehicle (which is supposed to be an easy fix) but after replacing the belt myself I couldn't get the car to crank over, so I had the vehicle towed to Pete Moore Volkswagen for inspection. After they looked at the car, a service tech called me to tell me that the reason why my car wouldn't crank over is because I had a missing timing belt cover/guard, and when the serpentine belt frayed off and broke, it wrapped around my crank shaft pulley and it pretty much destroyed my engine. I was told that they knew the timing cover was there when they had the vehicle and did the timing system because they wouldn't have been able to do the job without this cover (because of the markings on the cover). They also noticed that I had a new alternator put on recently and when I was asked who did the installation, I said it was a local mechanic shop, and the way he asked his questions lead me to believe that they were the last people to touch this missing cover, so the fault was on them. When I called my local mechanic shop with my issue, they were very helpful but they said that they had nothing to do with the missing timing cover and they proved this by giving me a print out schematic that showed me where the alternator is in relation to the missing cover, and they explained why they had no reason to touch the cover when installing the new alternator. This brought me back to Pete Moore as the last people to touch the missing timing cover since the cover is directly linked to the service they provided on the timing belt system. After talking to Pete Moore Imports about my findings, the service tech then talked to his supervisors and came back saying that there was nothing they can do for me. I then contacted Volkswagen Customer Care and filed a complaint with the corporate office but was still unable to get Pete Moore Imports to admit fault for the missing cover. They denied me any kind of compensation for the destroyed engine and claimed that their insurance told them that since the broken serpentine belt is what caused the issue, the fault would go to the local mechanic shop because they installed the faulty belt when they replaced the alternator, and that this is what caused the issue. This made absolutely no sense to me because if it was just a broken belt that caused the issue, then my engine wouldn't have been destroyed. THE CORE REASON FOR WHY MY ENGINE WAS DESTROYED IS THE MISSING TIMING BELT COVER/GUARD THAT WAS DESIGNED TO PREVENT THIS TYPE OF THING FROM HAPPENING. If the plate was there, then none of this would of happened the way that it did when the serpentine belt frayed off, and the cover would have done its job by protecting my crank shaft pulley. If they knew that the cover was there when they did the job then where is the cover? And if (by chance) the cover was never there in the first place, then how did they do the timing job and why didn't they report this necessary part as missing? Pete Moore has been stretching this complaint out for to long and has been using every loop hole they can think of so they don't have to pay for their mistake. I want everyone to know I am one unhappy customer!

diana

Aug 11, 2015

This is the 2nd vehicle we've purchased from Pete Moore and will continue to do so in the future. From the time I spoke with Mark on the phone, till we completed the sale it was a pleasant experience. Mark was very helpful in the selection of the Jetta, and Kim made the whole financing process a breeze.

Rodney 15

Aug 10, 2015

I have purchased a total of 4 new cars in the span of my adult life. I would rate this purchase as the number 1 of all of them. The information given to me by Rick was all up front. In dealing with him and Kim (financial department) I did not experience any of the "tricky" numbers many of us have come to know as normal when buying new cars. They were honest and upfront. Additionally in past dealings I would have had to take several hours of my time and dedicate it to the purchasing experience. This one (from beginning until I drove off the lot) was maybe 1.5 hours. I also appreciate the fact that the numbers on the window were actually the amount the car would cost. My wife saw the car for the first time last night and she is extremely satisfied. Great job by all. You have just made me a VW guy.

Tim 16

Aug 3, 2015

Jeff and Alan were great to work with. I was so pleased that I bought a car for my wife as well. Al made the process very easy!

jmason1063

Aug 3, 2015

Kyle did a tremendous job in helping my daughter buy her first car. He was friendly, professional, and gave up front, solid advice to help her get a great deal on a new vehicle. She's still beaming from the experience and loves her new car. As a parents, we were very glad her first car purchase experience was so simple and fair. Aaron helped tremendously to get her set up for financing and seal the deal. We came late in the afternoon and all staff members involved stayed late to get things done in one evening. My daughter was able to drive her new car off the lot that evening. To the whole Pete Moore team...well done! Thank you.

tutch98

Aug 1, 2015

I saw a VW Jetta that had caught my eye on the website. But I really was unsure if I wanted to have a car payment. I was just going to check on what value I would have if I traded. Kyle was able to help me work a deal to get exactly what I needed. Long story short. I ended up driving out with the Jetta after only stopping to see what value I had with my truck. It was a great deal!!

zwwilson84

Jul 28, 2015

My wife and I just leased a 2015 VW Touareg from Pete Moore. Our experience was very good from beginning to end. Shane and Jeff gave us the best price possible up front, and we were not able to find anyone else in the area that could beat their offer.Both were helpful and courteous. Shane was easy to contact and answered all of our questions. We would be happy to buy/lease from Pete Moore again, and we give a high recommendation for this dealership.Thanks to all at Pete Moore for making this recent lease an easy and enjoyable process.

SgtMCRandall

Jul 27, 2015

I have bought two vehicles from Mark Torelli in the past, and as long as he is at Pete Moore Volkswagen, I will be a repeat customer. My wife and I were looking for a first car for our daughter, and I knew exactly where to go. I called Mark and told him what we were looking for, and when we pulled up to the dealership I had no doubt that we would leave with the best car for the best deal. We told Mark what we were looking for, he brought out several that met our criteria, and we chose a 2014 Ford Focus. Mark was awesome as usual through the entire process, he got us the best car, at the best price. He makes the entire process fun and enjoyable, and somehow always gets us everything we want. I know most people do not believe that there is such a thing as an honest car salesman, but Mark is the real deal. When we buy from Mark, its like buying from family. I wouldn't trust anyone else to help me to choose the best vehicle for my daughter. If you want someone who is honest, fair and will do whatever it takes to get you the best vehicle for the best price, ask for Mark Torelli at Pete Moore Volkswagen. Working with anyone else besides Mark would simply be settling for second best...

Itssarahann

Jul 22, 2015

I have never bought a car before, or even thought about buying from a dealership because of the horror stories I've heard. But, Mark was SO helpful and nice. When Aaron, in finance, broke the news that I wasn't going to get the brand new 2015 beetle, Mark, Dan and Aaron all worked together and I left in a 2012 beetle with the payments I wanted. I couldn't be happier. Thank you all so much!

Julie777

Jul 22, 2015

I went to the dealership to help my son find a used vehicle that will last at least a few years. As we were strolling the parking lot Alan Brockette approached us, I told him some ideas of what I was interested in. He invited us inside to look at their whole inventory on the computer. After getting some ideas from the inventory, Alan loaded us up in a car for a ride through their sales lots. My son got out and looked at a few things. A good looking Ford truck caught our eye. I test drove the truck, it was a very smooth riding truck. Spotless interior and LOW mileage! This truck could last for several years. I appreciated Alan doing his best helping us find something to take home that day. We drove an hour an a half to that dealership because of their large selection of used cars. The financing part was the quickest I have had at any dealership. Thank you Alan and the rest of the Pete Moore Volkswagen staff that made our shopping day a success.

Moe Striggs

Jul 21, 2015

When I went in to Pete Moore I met Alan Brockette. I talked with him and told him what I was looking for and how much I was willing to pay. I didn't buy that day but he gave me a call when something came in that fit my needs. He was awsome. He stayed late the day I bought my vehicle. That showed me that he was dedicated to serving his customers. From the first day we met we became friends and look forward to working with him in the future with my next purchaseI don't remember Kim's last name. But, she is top- notch. She was great to work with! She made sure that Alan and all other salesmen kept their numbers in line with what the banks would approve! She is a no-nonsense Christian woman! It's been a month and my wife is talking about how great Kim was and how much she enjoyed working with her!Morris Striggles

Kenny

Jul 18, 2015

Purchased my third car from Leo Page recently (Dodge Viper) and it was another great experience, would recommend this dealership and Leo to anyone, great service and price..

lmf1075

Jul 16, 2015

I worked with James for a few days. He patiently let me drive 4 cars to aid in my decision. I drove a few more and decided that i really wanted a VW. Once I decided on a model - the new Beetle in Reflex Silver (YAH!) I was able to call James on the phone and arrange everything so we were at the dealer for about 90 minutes. I would so recommend this new Pete Moore VW to anyone who is considering a new or used car purchase!

Ccveen422

Jul 12, 2015

This is our third vehicle we have purchased from Pete Moore the staff has always been extremely helpful. Gary destefano has been the most honest and helpful sales person we have ever encountered. His ability to understand what people want really makes him a cut above the rest. Being able to walk into a dealership can not have a high pressure sales force trying to tell you what you need vs trying to find out what you're looking for is one of the greatest feelings during a car buying experience. Thank you all for being so helpful to us.

BoughtIt

Jul 10, 2015

The dealership has a large selection if vehicles and all are easily accessed for inspection and test drives. Staff is friendly and our salesman, Al, was wonderful - knowledgeable, patient and personable.

Honda20014

Jul 10, 2015

From the first phone call to the last paper we signed, our experience with Pete Moore was nothing but excellent. Our salesman , Kyle, was calm, easy-going, and relaxed. He never tried to push anything on us, and simply let us make our own decision. When it came time to negotiate prices, the Used Car Manager laid out all the extra charges, and gave us a deep discount from the start. We couldn't have been more pleased. All of the staff was courteous and friendly, and made the entire experience pleasant. We drove away with a great car, at a great price, and peace of mind that we did the right thing.

Jrh50

Jul 9, 2015

Mark was awesome!! The experience of car buying was phenomenal definitely the best in the area to say the least. Very knowledgable and always delivered on what he said he'll do!!

pro 701

Jul 8, 2015

received an honest, understandable, effort from Bruce Harmon in buying a new vehicle. The finance dept was dependable in their efforts. Have not been involved with the maintainance dept as of this time.

Kevionq

Jul 6, 2015

These guys were great. They helped me find my first car ever with a great deal. I was having trouble ever looking for a car knowing I was a first time buyer but Leo and lance were great! Thanks again guys! I'll definitely come to you guy again in the future!

harry0121

Jul 4, 2015

ONCE AGAIN I WANT TO EXPRESS THE SATISFACTION FOR EXPERIENCED THE MANAGERIAL ACTION THAT Mr. FREEMAN TOOK ON THE PROBLEM I HAD DURING THE PROCESS OF BUYING MY CAR. Mr. FREEMAN REALLY MADE THE RIGHT DECISIONS TAKING A LONG TIME OF HIS TIME LOOKING FOR SOLUTION OF THE PROBLEM. PETE MORE SHOULD BE VERY PROUD OF HAVING A MANAGER OF THE LEVEL OF DANNY FREEMAN. I AM VERY HAPPY TO CHOOSE PETE MOORE TO BE MY CAR DEALER AND WILL RECOMMEND YOU TO ALL MY FRIENDS. IF YOU NEED A DETAILED INFORMATION OF MY CASE PLEASE DO NOT HESITATE TO ASK ME AND I WILL BE VERY GLAD TO EXPLAINED IN DETAIL TO YOU.. BEST REGARDS AND HAPPY 4th OF JULY. H.W.FRY

Sporty

Jul 4, 2015

I don't think I could say enough for Pete Moore Volkswagen and staff. I've had a few Volkswagen over the years but this was my first enjoyable experience. Bruce and everyone else involved with this sale were terrific. If you have sales person of the month I vote for Bruce Harmon, Melody Elliott

VW Gary

Jul 4, 2015

We lost our last car; 2013 Ford Escape in an car accident resulting in a total lost. So we went looking for another vehicle in several car dealer lots to see what was out there that would work for us. However, when we drove in to Pete Moore Volkswagen parking lot there was a different sense to "customer service." We were welcome by several sales reps, and got help right away. Gray DeStefano took us to look at several cars and SUV's on that visit. On the second visit Gary took us for a test drive in a 2015 Jetta se and we were convinced that was the car for us. The feel and ride were smooth and the 1.8T engine sealed the deal. We noticed that all of the sales reps at this dealer ship were professional and knew how to talk to customers. Gray was outstanding and made working with him easy and fast. We liked the suggestion he made to us about the different models and made sure we were 100% happy with the new purchase. When we were introduce to Kim Gilbert the Business Manager we knew Pete Moore had the right people working there. Again "customer service' was top shelf. Gary's Chief Sales Rep was also warm and friendly with a professional attitude. All in all "I Highly Recommend" Pete Moore VW to all my friends.

mgray

Jul 3, 2015

I was involved in an accident and did not renew my full coverage insurance, so I was not going to receive anything for my totaled car. I went in looking for a used Jetta that would fit in my monthly budget. Marc helped me find a good year with great mileage that would be ideal for my family and me. He also helped me get financed for a good rate and manage to keep my monthly payment low enough to fit my budget. Overall process took maybe 4 hours, at most. Best car buying experience I have ever had and will definitely look forward to buying a new car for my wife through them when the time comes.

roadie

Jul 1, 2015

This is the second car I have bought at this dealership and my daughter has bought 2 cars as well plus several friends that I have sent to Pete Moore Imports. I have no problem with sending as many friends and family to purchase vehicles at this place. Very sweet and generous family of car dealers. They have always been gracious and informative to me in past. Like the service, they are always in tune to my needs. Great group of people to deal with. Thanks for their great service.

Jim

Jun 29, 2015

Leo did a great job of working with me on the purchase of a new GTI. He is knowledgeable, friendly and came in on his day off to sell me the car. Nothing but good things to say about him and his professionalism. Would happily recommend Pete Moore Volkswagen to anyone.Jim Trifilio

Laken1990

Jun 27, 2015

In one of the most stressful decisions of my life, Pete Moore's dealership and his salesman Alan made it an amazing experience. I knew what I wanted, but I was so indecisive. Alan took his time with us and was so patient when I would want to test drive something else. The whole transaction was so smooth and everyone there was helpful! I'm extremely happy with my new car and the friendly way we were treated that day. Thank you all so much for your help, patience, and time. :)

shadrickja

Jun 26, 2015

This is my third vehicle from Pete Moore VW, and my second from Gary. I have had nothing but quality support from Rich Lord and his staff in the service department (and Jay Rosenthal prior to him), which created a strong sense of loyalty to the dealership for myself and my family. Even the dedicated work that Jeff from the Sales Dept put in to attempt to whittle down the overall payments for me, and Kim's help with selecting the proper warranty and maintenance plan to add to my financing. It's just a well-rounded team who put their customers first, which nets them return customers.I would enthusiastically recommend this location to anyone looking to purchase a new car.

WilliamG987

Jun 25, 2015

This is the second Volkswagen we have purchased and the service from the sales personnel has just gotten better. Al Brockett was very easy to work with and went out of his way to explain all the new Passat features to my wife and make the buying process very smooth and easy. Never pushy!! When my wife finally made the final list of everything she wanted in her Passat, Al said just give me five minutes, left and came back to the office and handed her the keys to her dream car just the way she wanted. Amazing! He has setup arrangements to have our windows tinted, have Paint protection put on her car and get its initial service setup.. An amazing "no pressure extremely knowledgeable" Sales rep. Once our decision was made, the dauntless task of signing all of the reams of contractual papers was made effortless by the welcoming, friendly professional manner of Kim Gilbert. She went out of her way to keep the process understandable and the entire process was the smoothest We have ever experienced.From the first VW we purchased to this one Pete Moore Volkswagen has proven to be number one in service.

Polo

Jun 22, 2015

Bottom Line Up Front: I'm a senior citizen who has purchased quite a few vehicles in my lifetime both in the US and abroad. This was the most positive car buying experience to date.We bought a new 2015 Golf Sportwagen TDI. Alan Brockette, the sales rep, was very easy to work with as was the sales manager, Jeff Korel. I had very specific requirements and they went above and beyond to satisfy them. I live an hour and a half from the dealership so did much of my communication via email and Alan was always very responsive and above board. I also had contact with Lance Fanucci and Leo Page during the test-drive phase of my transaction and they were both very friendly and professional, too.I did make three visits to the dealership, the first regarding a used vehicle and then two regarding the new one we eventually purchased.. One of the most refreshing things about Pete Moore Volkswagen is their friendly, transparent, and no-pressure approach to sales. It allowed me to do my homework, take my time deciding on a vehicle, and feel like I was in charge of the buying process.... After all, it is my money, right?On the day I took delivery of the vehicle, Alan made sure the vehicle was detailed and fully fueled then covered every aspect of the new vehicle with me. He made sure my mobile phone was paired with the car's hands-free system and personally walked me down to meet the service manager to tentatively schedule the first service which is due in 10,000 miles.In this entire process, Alan and all the others at Pete Moore Volkswagen made me feel genuinely appreciated as a customer and almost like a member of the family. I would heartily recommend this dealership to anyone in the Florida panhandle or coastal Alabama who is considering a Volkswagen product.

InNeedofcar

Jun 22, 2015

Mark Torelli and the Pete Moore group worked with me in time of need when I had very little time to devote to buying a car. Thanks Again!

abc123

Jun 21, 2015

I would like to thank Mark for the great customer service in buying my new car. He was very helpful and a pleasure to work with.

Janet61

Jun 21, 2015

Outstanding customer service and very courteous staff. I would visit again if I need another vehicle, and I will highly recommend to others. Mark Torelli was so attentive and nice, as he was very friendly. Also, Ms Kim Gilbert was also very nice, helpful, and friendly.

Bigfish

Jun 20, 2015

Salesman Mark was fair and professional.. I really appreciate his honesty. I really appreciate everybody there doesn't try to push things. Best dealership experience I ever had! Couldn't believe how fast I was out of there. I made phone deal from out state. No surprises went smooth.

Hi1234

Jun 20, 2015

I recently purchased my car and mark torelli was my salesman. He was very helpful and accommodating. He went over and beyond to help me get the car I was looking for, I actually drove 80 miles to buy my car from him. I passed a couple dealerships because of his attitude and willingness to help me when they wouldn't. I would recommend Pete Moore and especially mark torelli to anyone... By far the best and easiest car buying experience ever. Thank you mark!

Kenny

Jun 20, 2015

Bought my second car in a week from Leo Page, I had told him I was looking for a good used TDI Jetta to drive to work and he found me one very quickly, even went as far as to drive it home for me since I had no one with me to get it home.. Great Salesman

SgtMCRandall

Jun 20, 2015

The dealership was clean and everyone was friendly! Our salesman, Mark Torelli was awesome! He was very knowledgable and was with us through the entire buying process. We told him what we wanted and the price we wanted to pay and he made it happen!!! I know this is hard to believe, but he was on our side like he was working for us! We have already purchased two cars with Mark and plan to make a third purchase in January for our daughter. If you want the best deal for the best vehicle, see Mark Torelli at Pete Moore Volkswagen, there is no one better!

Annie1824

Jun 19, 2015

Hadn't bought a car in 15 years so I was a little nervous! Looked up a car on Auto Trader and went to this dealership to see it. I was greeted immediately by Alan Brochette who is my new hero! He immediately put me at ease and answered all my questions in a professional but friendly manner. I left the dealership that afternoon in the car I went to see. He called me two days after my purchase to be sure I didn't have any issues with my car or the insurance. Gave me his cell phone and told me to call him if I ever needed him! I don't even get this treatment from my Doctor! Thank you Alan and thank you Pete Moore VW!

Provenchervolkswagen

Jun 9, 2015

This is the second car that I have purchased from Pete Moore Volkswagen.My experience with the people at Pete Moore has been great especially with salesman Rick Cribb.I have nothing but good things to say about the people at Pete Moore Volkswagen and I highly recommend this dealership to anyone. Thanks Lee W. Erickson

Lise Comer

Jun 8, 2015

My salesperson, Mark Torelli was excellent. He helped me find the exact vehicle that I was looking for and advised me very patiently when I had questions regarding the vehicle. I found that purchasing this vehicle was the most pleasant experience that I have had. The financial end was quick and the warranty information and exended warranty/service extension was also handled very quickly and precisely with a minimum of wait time.

Charlie.sutton

Jun 5, 2015

Really helped me out in a crunch. Found me the perfect vehicle at the right price. Will certainly refer friends and family! Had a good time dealing with Cody Chambers, and felt he genuinely cared about helping. Thanks!

landshark, moe Joe

Jun 5, 2015

We were looking for a jeep and found what we wanted at Pete Moore, Mark our sales rep was so helpful. Being not from Pensacola, Mark worked with us long distance and was honest and very professional throughout our whole experience. It was a relief being able to make a long distance deal over the phone and getting there and having no surprises. Mark has restored our faith in large dealerships and their honesty, could not have asked for any better service, thanks.

Jetta

Jun 4, 2015

I have had several VW's with the diesel engine going back to 1983. CJ was very helpful and we were able to strike a deal in a very short time. I'm very pleased with the car and the professionalism of the dealership.

bubba

Jun 3, 2015

Enjoyed buying new VW from James Wheeler he was very courteous and very patient easy to deal with Kim in finance was very knowledgeable in her administrative duties.All in all it was a good experience

fbirch

Jun 2, 2015

I just wanted to post a quick note about a very positive buying experience I had in purchasing a vehicle from Pete Moore VW in Pensacola, FL. My salesman was Lance Fanucci, and he made this a very hassle-free transaction. I live in NOLA, about 200 miles from the Pete Moore dealership, so it was important for me to work with a dealer who was willing to set up the transaction remotely, have everything prepared when I arrived at the dealership and who was trustworthy enough to honor the agreement we made over the phone. Lance Fanucci and Pete Moore hit all the marks and more, and truly exceeded my expectations. If youre looking for a hassle free experience, a fair deal and a trustworthy dealer, I highly recommend Pete Moore VW, and remember to ask for Lance.

Hard2Pleez

May 31, 2015

My husband and I recently purchased a Certified Pre-Owned vehicle from Pete Moore VW. We enjoyed the no pressure environment, and felt as though the dealership not only sincerely had our best interests at heart, but also worked hard to achieve that end. Our sales and finance team, Al Brockette and Aaron Eblen, respectively, worked way beyond closing to ensure we got the vehicle we wanted, and were satisfied in every respect.Mrs. B.A.F.

DG

May 29, 2015

I had a great experience buying a used car from Pete Moore. The sales rep and office staff were friendly and helpful. The used car was clean, and they went out of their way to fix a broken fan for me.A free tank of gas, and I was on my way. Thank you Cody and team!

adamgloe007atgmail.com

May 28, 2015

I bought a GTO from Mark Tortelli at this location. The particular car I was looking for was rather hard to come by, so I had to travel several hours to the location to check it out. Mark made this alot easier than other dealerships I had visited in neighboring states. Excellent response time and communication overall. Easy, no pressure sale. Very good follow up after the purchase. He worked hard to get me into the car I wanted despite a few challenges. Overall positive buying experience and I would recommend friends and family to shop from Mark and the dealership in general.

Doc Reams

May 28, 2015

I walked into Pete Moore VW unannounced and spoke with a sales person, Mr. Fanucci, I had contacted via email, and Mr. Destefano had responded to my text, but I was unaware at the time I walked in. Mr. Fanucci, was courteous, professional and he and Mr. Destefano handled the deal for me. There was no hassle, no haggling, no high pressure, and they gave me a very good deal with a liberal trade in allowance. In buying several new cars over the years, this team from the sales to the finance manager, Aaron, were professional, courteous, and honest right from the start. It made buying this car a pleasure. Mr. Destefano took time to explain all the bells and whistles to my spouse, and I received several thank you emails from sales, managers, service dept and others, thanking me for my business. Having been in sales, sometimes when two salesmen have to "Split a deal" which I am sure they did, but oten the salesmen are upset or stand offish, to the customer. These two men worked well together and complimented one another. hats off to them and Pete Moore, and I recommend them to anyone.

GregAllgrim

May 28, 2015

I was interested in a specific make/model/color of a VW, and I saw that Pete Moore had the car I was looking for. I contacted the dealer through the web, and Kyle Prell started working with me. Within a few hours her offered me a price that did not warrant any additional haggling. All via text message! I was impressed. Once I arrived at the dealer to pick up the car, everyone was very professional and it is obvious there is a good team in place across the board. I was also pleasantly surprised by the dealer offer of free Nitrogen and tire rotations for life. Great job.

amburm

May 26, 2015

Best car buying experience ever, coming from someone that purchases a new vehicle every 2 years, this means a great deal.Mark Torrelli was by far the BEST salesman I've ever dealt with. I can't say enough about him. I'm in sales myself and was ready to battle but I didn't have to. Mark and the manager took very good care of me. I was in and out in less than 2 hours!Thanks again Mark!Annmarie Burmeister

erincheri20

May 25, 2015

Cody did an awesome job from the start of the deal. He explained things very thoroughly and did a great job getting the numbers right. He was very knowledgeable about the car and the features. Thanks Cody!! Aaron did a very good job explaining all the numbers and paperwork involved. He made all the information and numbers easy to understand.

DavidP

May 15, 2015

I live in Biloxi, MS and traveled to Pete Moore Volkswagen to make the purchase of a new 2015 VW Golf TDI. Some people may find this strange but the 2 hour drive saved me 1100 dollars at the expense of a phone call and a few text messages. The sales experience was great as Lance Fanucci contacted me within hours of my inquiry. I told him what I needed and he kept in constant contact via email, text and phone with any updates. I am a numbers and statistics person by nature and Lance provided nothing less than what I asked for. Even better, I got the car I wanted and saved a lot of money dealing with this dealership team. The final sales transaction was the absolute quickest I have have experienced. Arron Eblen, the sales manager took over to close the deal and finalize the paperwork. He provided clear financing options by organizing the options and additional services offered by VW. The presentation was presented in clear graphical form which makes it easy for anyone to pick and choose the additional offerings if they so desire. And if your not interested, its no big deal.

Suzique

May 12, 2015

I highly recommend Mark, my salesman, who was patient beyond belief! Dan, Sales Manager, was thoughtful to suggest I compare one Mercedez to another he currently had in the shop before making my selection. Aaron in Finance completed the transaction quickly! Can't beat the friendly "no pressure" atmosphere. This is my fourth or fifth purchase from Pete Moore. Keep up the good work!

warrenksr

May 11, 2015

I had a great buying experience with Cody as the salesman. Would recommend this dealer to anyone.No pressure approach was great.I am looking forward to see how the service for car is.

joe123

May 11, 2015

I was expecting a battle re the value of my trade-in; never happened, they gave me what I wanted....A pleasant experience. Well done...

jimparsons

May 9, 2015

I accompanied my Daughter to Pete Moore Volkswagen to look for a new car to replace her 2007 Passat. We were assisted by Kyle Prell in looking at several Jettas some new 2014s and a new 2015 model. He set us up with test drives and pointed out the various features on each car. He was very knowledgeable on the various engine configurations and the range of equipment and performance indicators. He also assisted us in getting a good financing package. We were introduced to the Sales Manager and the Service Manager, both of whom welcomed us to the facility.

PCola Eos Owner

May 3, 2015

Saw my car on the internet and decided to go to Pete Moore to check it out. As I pulled up Cody immediately came over, introduced himself and we began discussing why I went to the dealership that afternoon. The entire time I was there Cody was incredibly helpful. He answered any question that I had and was even giving me information about the car and the various programs offered by VW and Pete Moore that I was going to ask about.After Cody sold me on the car, he started working w/ Kim to secure a price and financing that I was looking for. Kim took over the purchase and she knocked my socks off! I had certain expectations on finance rates and other stuff and Kim beat those expectations and then some! She also knew what I wanted as far as warranties and maintenance and also went above and beyond and got me everything I wanted and more!Overall, it was an outstanding car purchasing experience and I would recommend shopping here first or second, but Im sure Pete Moore will be your last stop on your car shopping adventure!

JCO

Apr 29, 2015

Do what they can to make everyone happy, made it an all around good experience, we look forward to making more deals in the future.

dseedorf

Apr 26, 2015

Is dealer did not try a ram a car or push something that I didn't want, they listened to what I told them I was looking for and next thing I know they pull up three cars for us to look at. The treated my wife with respect, and not like some other dealerships and only talked to and not both of us. The test drive was not just down the street two blocks like others, we took the car on the highway.Great Job.

pwilliams505

Apr 16, 2015

Leo Page is a very professional sales person. He was very knowledgeable about all my questions. He listened to what I wanted and found me my little beetle bug. The whole experience of buying a used car was great. I will definitely go to Pete Moore in the future when looking for another car.

sue

Apr 14, 2015

Alan is very funny guy, he is nice and friendly helping us to find the car we want. You can feel he is very experience and fun sales person.

Bill Austin

Apr 14, 2015

Always a pleasure to do business with the Pete More Volkswagenpeople. Seems they all are there to help the customer.I am especially pleased with Rick Cribb, as he has helped me get into my third VW.He is there to answer any question during and after the sale.The sales manager, Jeff Korel, is another person that keeps his eye on the ball and helps whenneeded.

kmz

Apr 13, 2015

Just bought my car a month ago from Mark and he got me in the car I wanted. No messing around. He knows how busy and stressed I am at work and he went all out and got all paperwork and finance done for me. =) Thank You Mark. I really do appreciate all you do for me. And of course I would recommend Mark. I have sent my son to buy his first car and 2 co workers.

Carmie

Apr 10, 2015

The salesman CJ made the deal special and his personalized approach to ensure I got an opportunity to see all the cars on the lot to have a broad choice. After the sale he came in on his day off to help set up my car; link my I-phone, and make certain I was comfortable with all the car offered. The sales manager also came over and introduced himself and made me feel valued as a customer of the dealership.

jakenavam6891

Apr 9, 2015

This is our second car purchased here and once again Mark and the guy bent over backwards to get us in the car that we wanted. The entire experience was wonderful from start to finish.

2015TouaregTDILux

Apr 2, 2015

Although the car took much longer to arrive then expected, it was a great buying experience. The sales team was very professional and didn't use the usual pressure tactics. The car arrived in perfect condition and I was treated very well.

fritzl65

Apr 1, 2015

No pressure, Kyle was patient on all questions asked by my wife and myself, I liked that. I would recommend this dealership when buying a car.

IBHAPPY

Apr 1, 2015

GARY WAS VERY COURTEOUS AND HELPFUL IN FINDING THE VW CONVERTIBLE I WANTED .. I AM ENJOYING MY NEW RIDE ... I WOULD RECOMMEND THIS DEALERSHIP AND RICH LORD IN THE SERVICE DEPARTMENT ...

Michael

Mar 31, 2015

I found my Jetta online and contacted the dealership. Rick Cribb responded quickly and was very courteous and helpful. The entire transaction was very easy and the car was ready when I arrived to get it. I've bought four cars from Pete Moore and each experience has been very good.

SunnyFL33

Mar 29, 2015

I had an excellent car buying experience at Pete Moore! Cody Chambers and Jeffrey Korel helped me to purchase the vehicle that best fit my needs. The route that Cody advised for a test drive was excellent at showing off the smooth ride and tight turns that my Mitsubishi vehicle so easily delivers. There was no hard selling or underhandedness. Every number and every form was either clearly labeled or explained to me in a straightforward way. No one acted bothered if I asked a question or read something for my own understanding. Cody went over the features of my vehicle so that I could drive it comfortably from the dealership and the manual is full of great information. I could not ask for a better experience. I am so satisfied with my purchase and extremely pleased with the experience of making the purchase. I cannot more highly recommend this Pete Moore dealership.

Alan

Mar 28, 2015

Lance and the whole team were great. They did everything the could to help us make sure we were buying the right car. He must have shown my wife six different cars to make sure she got the perfect one for her.

NaNa

Mar 23, 2015

I was looking for a VW EOS certain color exterior and interior, went online to ask the three VW dealerships close to my area. Mark Torelli answered me first, stated he only had one on the lot, but he could order any color I wanted. I knew that would be out of my budget, so I told him I would ride to the lot the next day when I was off ( which was Saturday) and talk to him. In about an 1 hour, Mark emailed me and ask if he could send me a text with a picture of a lease turned in... I received the picture it was the exact car I wanted same color inside and out. I told Mark I would be down to the lot, as soon as I got off Friday afternoon, I traded in my VW Jetta and purchased my dream car VW EOS and was on my way in about a 2 hours... they are amazing!! I am employed at Navy Federal Credit Union and have told alot of my co workers about my experience with Pete Moore VW team, Mark Torelli, Danny Freeman and Aaron Eblen, and Mike Kern for getting the car thru the service department so fast. They are an awesome team!!!I will surely purchase another car from Pete Moore.

cdell91

Mar 19, 2015

Pete Moore Imports has definitely earned my business from here forward. The staff from the salesman, finance and even the service department were extremely welcoming and knowledgeable about what they had to offer. I've been looking for a car for 9 months and I felt most comfortable dealing with them.

PBeachExpat

Mar 17, 2015

Dropped into dealership on a Friday after visiting every other dealer in the city. Wasn't expecting to find exactly what I was looking for but did. Salesman listened to my priorities and preferences and recommended a deal I couldn't refuse.

marti2mm

Mar 16, 2015

My experience at this dealership was wonderful. Everyone was helpful and friendly. They helped me get the best deal possible despite my circumstances. Could not have asked for more.

treyp75

Mar 8, 2015

I just bought my 2nd car from here. First used, this one new. Both times I received MORE than exceptional customer service. They're like the Apple of Dealerships. They don't act like salesmen, the product is above par, and the followup with customer service and (if necessary) maintenance is awesome! I can't recommend Pete Moore Volkswagen enough!!

wjean72

Mar 2, 2015

My daughter wanted me to go to Pete Moore .vw. Everyone was very friendly as I entered. Mark Torelli was my sales person, he welcomed me , I told him I was looking to buy a car. He was so helpful in the decision of the car. He went out of his way to give me the best deal he could give me. I really appreciate everything he did for me. He put me in a 2014 mirage I am so happy . He made my day ! I would recommend to anyone to come out and visit and see what kind of deal you can get. My salesperson Mark T, he will do his best to get you in a car you want .

Amazing

Mar 2, 2015

My car buying experience was wonderful. The salesman Mark was friendly, knowledgeable and efficient. It truly was a pleasant experience...not to mention my beautiful car!

hpardo87

Feb 26, 2015

Our experience with car dealerships have varied from decent to just down right horrible. Pete Moore Volkswagen was incredible! some of the best customer service I have ever received, they were up front and actually kept communication open and listened to what we were looking for. If I am ever looking to buy another vehicle this will be the place I go.

marcied

Feb 26, 2015

My son is currently in the Navy stationed in Pensacola. He purchased his first car a used 2013 Mazda 3i sport and was given one key. Most newer cars are equipped with remote entry and he was not given a key fob. Unfortunately he misplaced his one key. Initially he was referred to a Mazda dealer which he did and was told to have his car towed. He called a locksmith to get a new key and key fob. I was not happy and posted a review with my concerns. Much to my surprise the manager of the dealer responded to my post and ended up taking car of the cost incurred from the locksmith. If I lived closer I would purchase all of my vehicles from this dealer.

HBLEVINS33

Feb 23, 2015

FROM THE TIME I WALKED IN THIS MORNING MARK TOOK VERY GOOD CARE OF ME. HE TOOK THE TIME TO SIT AND TALK WITH ME TO ANSWER ALL MY QUESTIONS AND MAKE SURE THAT THE VEHICLE I CHOOSE WAS THE RIGHT FIT. WHEN I WAS PONDERING BUYING EITHER THE CAR I PURCHASED OR A NEWER ONE HE HELPED ME WALK THROUGH IT. DISCUSSING THE PROS AND CONS OF EACH. HE EASED MY FEARS AND MADE ME FEEL MORE CONFIDENT IN MY PURCHASE. I AM SO THANKFULL THAT MARK IS THE ONE ASSISTED ME TODAY. KIM ALSO DONE A WONDERFUL JOB GETTING ME IN AND OUT QUICKLY. TAKING THE TIME TO GO OVER THE WARRANTY. I DID NOT PLAN ON PURCHASING THE WARRANTY BUT AFTER TALKING TO MARK AND KIM THEY CHANGED MY MIND AND I AM VERY THANKFULL. I NOW HAVE PIECE OF MIND. WHEN I PURCHASE MY NEXT VEHICLE I WILL MAKE SURE THAT MY EXPERIANCE INCLUDES BOTH MARK AND KIM!

paint1968

Feb 22, 2015

i was looking for a car and Mark Torelli, helped me find one that would fit me and my budget. And I didnt have to spend the whole day there either! Will buy here again!

paint1968

Feb 21, 2015

Bought 2nd car, thought it was going to take forever but really quick. Excellent experience. Salesman and Finance were all great to work with. Will buy here again.

Carbuyer

Feb 21, 2015

After 2 weeks of looking and driving cars around Pensacola, it took my husband and I 30 minutes too make a decision on a car for our daughter, thanks to Mark. We gave him our parameters and wants and he nailed it. I would recommend Mark to family and friends, no matter who he is working for.

ana

Feb 20, 2015

I just bought my second NEW car from Pete Moore. I love how I am treated, and I drive past another dealership closer to my home because of the excellent customer service. I have worked with Mike Kern for several years and have to say he knows his stuff and knows how to talk and treat people. My car blew up and I had to invest in another one sooner than I planned, but I am now very happy and enjoying my new Passat!

bmills

Feb 19, 2015

I recently purchased a 2015 VW Golf from this dealership. I had previously been in contact with another dealership that wasn't able to accommodate my needs. But, after a quick phone call to Kyle Prell and some texts/emails, he delivered a new Golf to my door two days later! He was honest and great to work with.

Dalia

Feb 17, 2015

I first met my salesman on the phone and he was very pleasant. He answered all my questions thoroughly and we made an appointment for my husband and I to come see the vehicle we were interested in. We were greeted warmly and courteously and we proceeded to make a great deal. Everything was explained to us and demonstrated and we had no questions when our salesman was done. We purchased the vehicle we wanted without any bad experiences which we have had in the past at other car dealerships. From the test drive to the tour of the Service Department I would say that we had a very pleasant experience in purchasing our new vehicle which we absolutely love. Thank you Mark Torelli for making our purchase a great experience and the best Valentine's Day gift for me. Yea! Dalia

deniece

Feb 14, 2015

We went in to look at the 2015 Passat TDI. Rodney Nelson took us around the lot to show us all of the cars they had. When we chose one we were interested in, we took it for a ride and felt like that was the one we wanted. Rodney gave us all of the options available to get the best price we could. Overall, very happy with the experience and the car.

krisko

Feb 13, 2015

I talked to Mark Torelli on the phone about the Z4 I bought. He was very helpful, even going so far as to text me pics of the car. I asked him for a no BS assessment of the car, he told me it's perfect, nearly new condition. Apparently perfect is subjective because there are lots of instances where this car is nowhere near new.The car came with one key, another key will cost $250 or more. The car had no owner's manual, how is that even possible? No floor mats, the slide out cup holder is broken, the latch for center console is busted, drivers side headlamp is foggy. Overall the paint is very glossy and the tires and wheels in great shape. Had I known about all these flaws, I probably wouldn't have flown 300 miles down to get the car. Not at the price agreed upon anyway. The issues are costing me time and about $500 to deal with.Other than that, Mark was great. He picked me up at the airport and got me quickly on my way. I really do love the car but all the little things wrong with it kind of left a bad taste in my mouth.

Kim O

Feb 11, 2015

I found the perfect car on Cargurus.com and sent ONE message with my interest in the vehicle. Within a matter of no time, Bruce Harmon was emailing me about my interest. He made me feel comfortable and so welcome shopping at Pete Moore. Bruce was great! And it didn't stop there - Kim that handled my paperwork was also just as perfect! I do believe that Pete Moore has the best quality staff working for him and I will tell everyone I know about my experience and I will continue a relationship with this Dealership - because of this EXPERIENCE!! So very satisfied!!!Thanks So Much For EVERYTHING!!Kim O

Susan D

Feb 9, 2015

I've bought many cars before, in other states: new cars, used cars. I really enjoyed the whole process with the folks at Pete Moore. I bought a used VW Passat from Jim Pankuch. He is stationed on the Chevy side but helped me from start to finish since I stopped in over there first, really listening to what I was looking for and helping me find the vehicle with everything I wanted, at an impressively reasonable price. Kim Gilbert explained warranties and was very nice. It was an experience I was pleased with, with no hassle.

xlntmark

Feb 8, 2015

Smooth and painless would be the best way to describe my experience at Pete Moore! I found the Jetta TDI I wanted and my salesman Al Brockette made it all happen quickly. The usual extra window sticker (3000 plus dollars full of bs) is NOT at Pete Moore. Sale price, Tax title transfer, trade, and a reasonable 299 documentation fee and I was in my new car! Thanks to Al Brockette and Kim Gilbert for making it all happen.

blonde daisy

Feb 6, 2015

I had a great experience with Luke Johnson and the team at Pete Moore. I am completely satisfied with the customer service and I love my new 2015 Jetta:)

RLMCAR

Feb 5, 2015

CJ was great to work with he was polite and took care of my needs in a prompt and polite manner not like other overbearing salesman I think your company has a keeper with CJ. Thanks Richard McArthur

Savanna1986

Feb 4, 2015

I Highly recommend Mark Toreli. I have now purchased three vehicle's from him. I will always goto Pete Moore imports and to see Mark with all my car need's. -Savanna

bc

Jan 30, 2015

I am very pleased with my Outlander Sport purchase at Pete Moore Imports. The whole processwas professional, streamlined, and hassle free. Kyle Prell in sales was very knowledgable and a pleasure to work with. The rest of the management team was also very friendly and competent.I would highly recommend this dealership if you are in the market for a Mitsubishi or VW.

s.hamilton3

Jan 27, 2015

Once again, great service! From Service, to Sales, to Finance! So grateful! I came in to have service done on my 2012 Jetta S. I was really tired of driving a car with no "techy" stuff. I am in my car so much, I really wanted Bluetooth and seat warmers were a plus! I just wanted to price out what a new Jetta would be with the add-on's I desired. Mark found me a few newer cars, and priced them out for me. It was too much over my budget, (or lack there of. I hadn't planned on getting a car yet) After being there for less than an hour, and the help of Jeff, they found me EXACTLY what I was looking for. I got everything I wanted out of the vehicle, with VERY LITTLE cost to me. Jeff, Mark, and Aaron were all so very, very helpful. They really looked out for me, and made sure I got what I needed, without feeling like I was making a bad decision. Once everybody found out how great my experience was, they were all ready to come and see what they had to offer. For as long as I live in Pensacola, I will continue to come to this dealership.

Afraz

Jan 12, 2015

In September I was in need for a new vehicle. I had never done this process before so I was a little hesitant. I did my research online before going to pete moore. The vehicle I was to look at wasn't what I thought it was. The man I was dealing with Gary D. He showed another vehicle across the street. He was great. Very honest and straight forward. Relieved the pressures of the rumors of car dealership salesmen. He was very helpful. The entire team at pete moore was very nice. Would definitely recommend it.

healingtreeart

Jan 8, 2015

Mark Torelli was so helpful and geared toward our expectations and needs - I had driven a Buick LaCross for ten years and I loved it so much and did not want to part with it, though I knew it was time. At my husband's prompting, we went out to Pete More Volkswagon at the prompting of some of his acquaintances. It took me some time to make up my mind, and Mark was patient, gracious and concerned that I get a vehicle that I really liked and wanted and would enjoy. The team that we encountered while in the process was efficient and friendly. I would recommend Mark and Pete Moore Volkswagon to any and all of my friends that are or will be thinking of buying a vehicle. I hate shopping and buying a vehicle, but will certainly return without the usual anxieties when I need another vehicle. I'm going to love my VW Golf.

airbear4406

Jan 7, 2015

Rick Cribb and his Sales Manager Jeff Korel are the reason I drive from Diamondhead Mississippi to Pensacola when anyone in my "circle of trust" needs a vehicle, new or used. They are honest caring professionals that put you and your needs first. They listen, and will do everything possible to satisfy you as a customer without all the "games" other dealers play. NO PRESSURE, these two individuals treat you like an adult, not a child, and negotiations are quick and easy. Since early 2011, I have been involved in the purchase of 6 vehicles from Rick Cribb, 2 for myself, 3 for my kids, and 1 for the kids mom. December 31, 2014 I bought my daughter a new 2015 Jetta TDI from Rick Cribb. Took about an hour and we drove away in her shinny new Jetta with a full tank of fuel. YES, they even fill the car with gas ! If you want to deal with the best in the business, Call Rick Cribb at Pete More Imports, he's just a great guy to deal with !

Cynthia r. Wright

Jan 7, 2015

Mark Torrelli recently found me a used automatic 2014 Volkswagen Jetta sports wagon at a price I could afford. I have known him since 2006 when I bought a new manual Mazda 3 from him at the dealership he was working at when he resided in Manchester NH. He was then and still is very professional as a salesman, but is also my friend and I would trust him completely. He certainly must be an asset to Pete Moore Volkswagen and the best salesperson on staff.

baptista11

Jan 6, 2015

I received a Black Volkswagen CC R-Line from Pete Moore Volkswagen. I worked with Mark Torelli. My experience was extremely fast and easy. Mark is a great down to Earth guy. To me, he was more than just a salesman. He was a friend. I would recommend working with him to anybody that wants the perfect new car experience. If you want to purchase a vehicle make sure you go to Pete Moore Volkswagen and ask for Mark. When it is time for my next CC, I will be contacting Mark again.

JamisonCook

Jan 5, 2015

Recently, I bought a 2011 Mazda from Mark and it was a very easy process and found all the staff helpful. Fast forward three months and I was in an accident that ended in my car being totaled. So I went back and they were more than glad to help me through the tough situation. Mark, Dan, and Aaron in Finance were all awesome and got me into a 2010 Mini. Highly recommended to anyone. They made it very easy for a first time car buyer, and then eventually a second time buyer. Thanks guys for your help!!!

MDM

Jan 1, 2015

I found a 2012 Tiguan at Pete Moore VW! Mark Torrelli was very professional and extremely easy to work with, very pleasant and timely. I would buy another car from him if I needed one.

Capt Rob

Dec 30, 2014

I have yet to buy my car from Kyle. My experience with Pete Moore is from Delmar at the Chevy dealership. That's why I came back. I stopped last Saturday to get some info on the Jetta TDI. In the rain Kyle walked the lot with me looking at the different models. He answered all of my questions thoroughly. We test drove one and I loved it. I am definitely buy my Jetta from Pete Moore and Kyle Prell. I was very impressed with the knowledge and service at the VW lot.

kyrain5

Dec 27, 2014

I must say it was a great experience. David and Anthony bent over backwards to meet my every need. I must say they went far past the extra mile. They were prompt with their replys.They searched everywhere to find the perfect Bug for me.CJ was excellent in showing me how to use different aspects of my Bug. All three men deserve a rating of 10+Pete Moore has a great team. They work very well together.Thanks. you.Theresa Priddy Harshman=

vwnomore

Dec 25, 2014

I brought my Jetta to Pete moore VW for warranty maintenance service. The car was in the dealership's care for two days. Upon receiving my car back, some of the rare factory-installed body molding was missing.When I questioned Mike, the service manager, he vehemently claimed that the missing parts never existed on my car. No additional support or help was provided by the dealership in response to my inquiry.

kaye

Dec 24, 2014

Yesterday I purchased a 2011 Volkswagen CC . Its a very clean and luxury looking car . The service was great and I got it for a great price . I worked with Mark Torelli and he was awesome and consistent. All in all, it was a great experience, thanks!

arbeffo

Dec 16, 2014

I have been a customer of Pete Moore Service Dept for over 5 years and all I can say is Excellent Experiences! Mike Kern provided excellent customer service over the years and assisted us with finding the right people in the dealership to help with this purchase. Mark Torelli made it the best buying experience ever with excellent customer service service and one-on-one attention throughout the process. Dan Freeman was very helpful and extremely approachable for a sales manager, providing the best experience ever. Kim Gilbert worked hard to get her the right deal on the finance side to wrap things together. Never have I felt the need to tell people about a sales experience at a dealership because it is usually something you want to forget. The staff at Pete Moore VW were successful in making this THE BEST EXPERIENCE in my 38 years. Thank you Dan, Mike, Mark, Kim and all !!

Jimmcdade

Dec 16, 2014

Excellent experience with your dealership. And Bruce made it so. This has been the best car-buying experience I've had in many years. Thanks!

kammerer72

Dec 16, 2014

Mark is a great salesman and is a great example of service before the sale and after the sale . Aaron does a great job of listening to your financial needs and his best to meet them.

fnyoka

Dec 12, 2014

I have been using Pete Moore Service Center, since 2007, for all my VW repairs and maintenance.In addition to being completely satisfied with the service performed, I have always been treated with respect and dealt with in an honest, professional manner. I just recently purchased a 2014 VW Beetle for which I am very pleased with. What I really want to say is, that, without the help and concern for my continued satisfaction shown to me by Gary DeStefano, I would likely not have made this purchase. Thanks

sharon.cochran

Dec 11, 2014

mark was a great salesman found the car I wanted hassle-free.will recommend mark to all my friends.great job mark keep up the good work

donaldvw

Dec 8, 2014

I have leased/purchased six Volkswagen vehicles from Pete Moore Imports starting with a 2008 EOS. I now have three Tiguans registered in my name. I have always admired and respected the personnel at this VW dealer for their professional, honest and caring attitude.Gary DeStefano is the best and caring car salesman I have ever encountered in mt mant, many years of purchasing cars. I wish Gary continued success and I wish all of the folks at Pete Moore Imports a Merry, Merry Christmas mDon Boose

justin suprak

Dec 5, 2014

This is my second new vw purchase. I'm returning because of how well I was treated buying my first (mkv gti) car. Pete Moore held up to my expectations. I got the car I wanted and needed. (MkvI sportwagen). I will be back when my wife is ready for a new car.

melissa.renee.581

Nov 26, 2014

Mark Torelli made our car shopping experience free of anxiety and pressure. We have not worked with a sales associate more friendly and knowledgeable as today. Aaron in finance was equally friendly and had us in and out in no time. We can't thank you both enough!

alohadream

Nov 24, 2014

Mark Torelli made buying our GTI a great experience. He was honest, friendly and did exactlywhat he said that he would do. This is the second car we have purchased from Pete Moore and will gladly do it again when the time comes. Thank you!

paulportillo1

Nov 18, 2014

Mark Torelli Was the best. Fast, friendly and made sure we were taken care of. Made buying a car a easy experience. their website gave great detail about the van

patty.birgel

Nov 16, 2014

I asked for a car that was safe, low mileage and no more than a specified $$$$. They showed me exactly what I asked for and I ended up making a purchase.

ALEKSHAYAMIL2

Nov 15, 2014

Have a lot of option, they. help to get what I wants. The best. Make a great deal. Thank you. The best. Nice like it.

troy.biles.5

Nov 14, 2014

It was an all around great experience! I will definitely tell all my friend ds and relatives where they should go to purchase their next car.

crossbr

Nov 13, 2014

PM VW accepted my trade in despite its many mechanical issues. They set me on the right course by helping me select a new car and provided competitive financing.

ChrispyjVW

Nov 11, 2014

Been working with Mark Torelli for over a year discussing 2 different vehicles before deciding on the Passat. I would like to personally thank him for his patience, no pressure and taking the time to answer all email questions and doing what was necessary to get me in the car I wanted at the price I wanted/needed to be after dealing with 2 other VW dealerships that didn't follow through on their promise. Thank you also goes out to Jeff Korel and Aaron Eblen. Keep up the good work.

Bryanm0606

Nov 10, 2014

Thanks to Kyle Prell for making our car buying experience at Pete Moore VW an easy and comfortable one. Kyle was very knowledgeable, and was able to show us all the features, and answer all of our questions concerning the Passat we were considering. There was no pressure to buy, as his primary concern was for us to find the right car. Once we decided on the car the buying process was an easy and hassle free experience. We felt like we got a good deal, and we're not peppered with a bunch of hidden fees and expenses. Kim in the finance department made financing the car there easy with a great interest rate. I would highly recommend going to Pete Moore Volkswagon and asking for Kyle Prell. Thanks Kyle!

cdemaria

Nov 6, 2014

Looking to replace a totaled Jetta TDI with the money the insurance company paid out. I loved the car so much I wanted another and Bruce came through finding me a certified 2012... two years newer than the one the insurance company paid out on with a 2yr/24k warranty. Thanks Bruce!

donaldvw

Nov 5, 2014

I have purchased or leased five vehicles from Pete Moore Imports. I must say that my experiences have been most pleasant.The staff really do their best to place you in the proper vehicle and and provide excellent and prompt servicing of the purchased vehicle. Additionally, I have experienced that the staff care on a personal level having expressed concern about my health and well being.Gary DeStefano is a most caring sales person who provides the buyer with a thorough explanation of the vehicle features. In addition, I must add that Gary has a most pleasant personality.

bjlanfo

Oct 27, 2014

Mr. Bruce Harmon of Pete Moore VW created an exceptional buying experience. I highly recommend him. His knowledge, courtesy, and willingness to take that extra step are attributes that we haven't found in any of our other automobile purchases. He is a great asset to Pete Moore VW.

John Farr

Oct 27, 2014

I was looking for a low mileage PT Cruiser Convertible GT (which are getting very difficult to find.) Pete Moore VW actually had one in their used car department that was in great shape. I called for information and was assisted by Mark Torelli - What a great guy. I told him that I don't like the haggling game and to give me his best shot. Mark came back with a great price so my wife and I made the 4.5 hour drive the next day. The car was beautifully detailed and waiting for our final inspection when we arrived and was exactly as Mark described. The car drove great, we purchased it, had lunch on the beach and headed home. Unfortunately we experienced a failure on the way home. I called Mark, he jumped into action and got Louis Trotta involved. They picked up the car and offered us a loaner. Then they worked with Chrysler to resolve the issue, tested it completely and shipped it to my door. I am extremely amazed at the level of customer service and the desire to make sure their customers are satisfied and taken care of . . . especially these days. I would gladly make that 4.5 hour drive the next time I am in the market for a vehicle and also HIGHLY recommend Pete Moore VW to anyone looking for a new or used vehicle. You can buy with confidence at PMVW. Thanks again to Mark Torelli, Louis Trotta, Mike Kern, and Jeff Korel for the amazing team effort, kindness, professionalism and fantastic customer service. P.S. We are loving the car.

David Stubbings

Oct 25, 2014

I found the used Jeep Wrangler I was looking for at Pete Moore. Kyle Prell did everything he could to make sure the vehicle was in great shape, and that I got a good deal. He made sure that the transaction went easily and quickly. A great buying experience. I highly recommend this dealer, and Kyle!

ChrisWhit

Oct 18, 2014

I have tried several times to buy an Uplander and I was finally successful at Pete Moore - It's a perfect fit for me - My salesperson was very helpful, as was the Sales Manager - Getting my AC fixed took a little longer than expected, but I was given a wonderful car to drive in the interim

Ryan Cherry

Oct 18, 2014

I noticed that Pete Moore VW had the car that I wanted (2015 VW Golf TDI SE w/lighting package in Tungsten Silver) on their website so I contacted them and Kyle Prell responded quickly, answered all my questions, and confirmed that the car was in transit but still available for purchase and that he would call me when it arrived so we could do a test drive and talk about making the purchase. I live 2.5 hours from Pensacola so I could really only come over on a Saturday. The car luckily arrived on Saturday Morning and Kyle called me as soon as it arrived. I loaded up the family and drove over that afternoon. Kyle and the gang at Pete Moore VW was able to get the car ready for a test drive. We did the test drive and everything went well so I decided to make the purchase. I am a VW Partner Program member and was able to get guaranteed pricing (invoice - $500). Not every dealer participates in the program so I was pleased that Pete Moore VW are a participating dealer. Kyle and the Pete Moore VW team showed me the invoice pricing and gave me the deal no questions asked. They also got me a great rate of financing (1.99%/60mos). After all the paperwork was completed, Kyle showed me a few more helpful details about the car, answered any questions, got us all fueled up and on our way. I am very pleased with the extremely high level of service and hospitality provided by Kyle Prell and the Pete Moore VW team. They really made the whole experience wonderfully quick, simple, and painless especially when the car arrived on the lot the same day I purchased it. I am grateful for the great effort they put in it given the limited time they were given to make deal happen for me. I will recommend Kyle and Pete Moore VW to anyone I know because of the great experience I had with them. Plus, VW TDIs are awesome! Everyone should have one!

NateSC2

Oct 17, 2014

My wife and I went into Pete Moore Volkswagen to look at Jettas, with the expectations of leaving in the car we came in. Rick Cribb was our salesman and was absolutely phenomenal in answering questions and helping us look. He was able to get us a great deal on our trade. This is the second vehicle I have bought at Pete Moore VW, and I would buy another.

bill1972

Oct 16, 2014

The staff at Pete Moore VW were very helpful when it came to trading in our older Passat for a new one. The salesman was very helpful when it came to choosing the right car for us. The whole process from choosing a new car to financing it went very well and took the least amount of time I've spent at a dealership.

Emmett S.

Oct 15, 2014

My wife was determined to buy another Japanese car. I persuaded her to visit Pete Moore VW with me and drive the Passat. When she was inside of it, the superb assembly quality, comfortable seats and conservative styling wowed her! these factors plus the car's excellent maneuverability, worked their Teutonic magic and she was hooked. Our salesman, Steve Beauchamp, deserves the Order of Righteous Dudeness, First Class. He made car buying a pleasure, instead of the usual high pressure ordeal. I would recommend this dealership to anyone!

kelly3133

Oct 15, 2014

I've had my 2014 Volkswagen Jetta TDI for almost 2 weeks. I absolutely love this car. It is so much fun to drive and very comfortable. Thank you, Rick Cribb for always being our "go to" guy for all of our vehicle needs. Rick and the rest of the Pete Moore team are always polite, helpful, and will meet your every need. Thank you, Pete Moore for having such an AWESOME team!

tintan777

Oct 13, 2014

I live close to Houston TX. and only deal with Pete Moore in Pensacola Fl. You might ask why since it is a 568 mile trip one way. Well, friendly and courteous staff who go out of there way to please you. I talked with Mark Torelli new car salesman and Jeff Korel new car manager on my deal which were done by e-mails with pictures of my trade in, and they gave a great offer on the trade in as well as a low price on the new car. Mark Torelli called me on 10/3/2014 and said be there on 10/4/2014 by 10: 30 am. I arrived at 10:00 am. Mark meet me and said the car wasn't there yet and he made a mistake thinking it was there. Jeff Korel came over and said they had personnel there in Huntsville Al. to pick it up but the dealer didn't have the make ready done yet. So Mark and Jeff sais they would put be in a hotel at their expense and feed me and the car would be there around 6:00 pm and I could take delivery then and drive back home at my convenience. I went to the finance department and meet Aaron Eblen. and filled out what I could, since my wife wasn't there to sign Aaron Eblen gave me a FEDX pre-paid envelope to take back to Houston Tx. My wife could sign her part and return. The whole transaction took about 30 minutes. I drove my car to the hotel and returned to the dealer at 6;00 pm an took delivery. Left Pensacola Fl. 10/5/2014 at 2:00 am to return to Houston Tx. This is why I only buy cars from Pete Moore in Pensacola Fl. Give them a try, I am sure they well earn your business, you have nothing to lose but a little time and it might save you a lot of dollars.

gdowe

Oct 12, 2014

The staff was very helpful and very accommodating. They have a wide variety of vehicles and a pretty easy going staff. They gave me a dealer vehicle while they detailed my new vehicle, which was great. Working with Mark and Kim was extremely easy, I'd definitely shop Pete Moore again!

Ashkief

Oct 11, 2014

My Fiance and I first came to the dealership not even sure if we would be leaving with a car or not that day. We asked a lot of questions and Rick Cribb our salesman, was very patient, helpful, and pleasant. We were able to pick out the perfect car in the price range we had discussed. We both were very pleased with our experience. I would definitely recommend Pete Moore to anyone. The staff was amazing and very willing to meet all our needs. We will definitely be back for another car in the future.

Ksteel

Oct 9, 2014

I traded in my car. My salesman Gary was very genuine. He took every step necessary to keep me satisfied and ensure the car was in perfect condition for me. It was done in a timely manner. The finance department was very personable and aimed to please. They met all of my needs, and I would recommend this dealership to anyone!

nedf

Oct 5, 2014

Great dealership! The staff is very helpful and made finding and buying the perfect car for me an easy and fun experience. I am very impressed with Pete Moor!

gladys.fonts

Oct 4, 2014

I was recreating going to a dealer because usually you go with an idea and come out with some thing different, but not with Kyle Prell. He listened to our concerns gave us all the information cleared and he made us feel very comfortable. It was an excellent experience, except for the rude and pushing sales manager. Thank you Kyle!!!

Malgal1987

Sep 30, 2014

It was a GREAT dealership! Great salesman! We had visited other dealerships and this one actually listened to what we wanted instead of pushing it on us:)

ABanister1

Sep 24, 2014

I LOVE my new Jetta TDI, Steve was the best car salesmen that we have ever worked with!! Thanks Steve!! We will be back!! My husband and I actually went to look for new night stands and was only stopping in to look at the Jetta's. Steve was so wonderful. We ended up purchasing a Brand new 2014 TDI that day. I returned on Monday morning and Steve walked me through with a hands on tutorial on every inch of the car (this is one of my personal favorite parts of our new car shopping experience). This truly was the best car shopping experience that we have ever had! We will be singing praises for years to come!!

MOONSHADOWDEBBIE

Sep 23, 2014

I first went to PETER MOORE VOLKSWAGEN 3 years ago and have not stopped singing it's praises. Yesterday I went to get see about trading my car in and got the best care and service possible. I cannot thank this dealership enough for going the extra mile for customers. Coming from Virginia and experiencing mediocre service at best, it was like a breath of fresh air coming and receiving the top notch customer service we all deserve. Hands down the best service I have ever received from a car dealership and I will never stop referring my friends and family to PETE MOORE VOLKSWAGON..........THANK YOU FOR HIRING TOP NOTCH PEOPLE TO REPRESENT YOUR COMPANY! To all: A JOB WELL DONE AND I AM MOST APPRECIATIVE! Special thanks to MARK TORELLI AND KIM GILBERT!!!!!!

VW_PC_FL

Sep 20, 2014

Cliff notes: Bought my 2015 VW Passat TDI at an incredible price from Pete Moore VW. I think the direct discussion with the sales manager on the price took about 20 seconds, the deal price got the nod from the power that be and I was on my way in a short time afterwards. The service dept worked on my other VW and the effort of their mechanic and service advisor (Rich Lord) (and service dept mgr) along with discussion with the general manage (Lou) cemented the idea this VW dealer's reputation, skill set and communication level is far above other VW dealers. Somewhat long story version:I'm not a resident of Pensacola nor do I live in the surrounding areas. I purchased my other VW elsewhere (about 100 miles away, from my hometown dealer) but encountered a serious problem with the car on its maiden voyage as I approached Pensacola. After bringing the car into service, I was promptly greeted by one service advisor and handed off to Rich Lord (service advisor) as I explained the problem. The car was promptly brought into one of the service bays to start diagnostics. Rich regularly updated me about the status. After it was determined the problem could not be fixed in a short amount of time, a loaner was provided and I was on my way to my eventual destination, about 200 miles away. Throughout the repair over the next few days, Rich always kept me informed of the findings, the solution and the testing. After witnessing the high level of service at Pete Moore VW, I knew I made a mistake not buying my new car from them. Service after the sale is important, and Pete Moore delivers it in spades. If you had bad experiences with other dealer's service department, think the opposite for this dealer.While my now previous car was in the garage for the initial diagnosis, I spoke with the general manager (Lou) and after a brief discussion with him, I definitely regretted buying my other VW elsewhere (to be honest, never thought buying a car from a dealer more than a 100 miles would be worth it - but my lesson says it is so worth it!).An opportunity presented itself and I purchased another VW Passat TDI; this time from Pete Moore VW. It was absolutely painless, effortless and entirely great. I entered the showroom, met Lou (general manager) and Jeff (sales manager), talked priced for about 20 seconds for the car on the showroom floor and after the power that be gave approval of the deal, Gary DeStefano was introduced to handle the paperwork. The sales team is very knowledgeable, extremely professional, and quick to handle paperwork. Gary had the car prepped and fueled while the finance guy ran thru the paperwork. Afterwards, Gary introduced the new Passat and its features in a very thorough and professional manner. This is my fourth VW in 4 years and I never experienced the thorough and professional skill set of a sales team like that of Pete Moore VW. Gary was terrific.I'm very happy the latest VW was purchased from Pete Moore VW. This car will be serviced at Pete Moore VW and while I'm not expecting any difficulties from this new car, there is lots of comfort in knowing should there be any difficulties encountered, the service department will get it fixed right and good the first time.If you live in the FL Panhandle, lower AL and MS, you will not find a better VW dealer for sales and their commitment to after sales service, in my humble opinion. Treat yourself to a great buying experience followed up with an excellent service department - talk to Gary to start the process.

balms

Sep 18, 2014

Mark was very friendly, honest & helpful. He did not try to push us in any one direction, just gave us the information & let us decide. He made the experience easier!

smuench01

Sep 16, 2014

My husband and I have visited numerous car dealerships in the past year in our quest for a new vehicle. This was a no hassle experience. Mark Torelli our sales person was friendly and easy to work with.

Chris Durham

Sep 13, 2014

Mark Torelli was a great salesman with a no pressure buy. I told him what I wanted and he showed me exactly that with a few extra options. He did not try to push me into something I couldn't afford. He even asked me to bring one of my dogs in to make sure they would fit in the car without being cramped. Financing with Kimberly Gilbert was great too. She asked me what my needs were and she met them with flying colors. Great team there at Pete More. Will buy my next car there.

Gageschlegel

Sep 13, 2014

Overall we went to Pete Moore for a used car, originally went for a Volkswagen Jetta TDI we had an Awesome sales rep that approached us his name was JR. He handled all our needs he showed us a Chrysler 300 SRT8 that we drove and fell in love with. But their was only a few things wrong with it, the check engine light was on, the mirror was fogged up & the sunglasses holder was broken. Witch we were buying used so we knew we couldn't get brand new quality. But we decided to buy the car, in the contract we had the check engine light & mirror to be fixed! They held up and took our car in to be repaired, we got it back the check engine light came back on instantly when we got the car back 2 weeks later. We tried to give the car back for a different car but they insisted that they would fix the problem! They gave us our car back with 3 more cracks in our bumper!! I told my sales man JR, that we did not have those cracks on our bumper and he handled the problem and told Dan Freeman immediately, Dan told JR in a verbal agreement that we would go half/half on the bumper. We were ok with that, but we still had the check engine light. We take the car back in on a Friday, they fix it all weekend we come back on Monday and our check engine light was still not fixed! But we end up getting our mirror, but it was not installed and it was not the same color as our car and again not installed! Well we called the dealer about our check engine light again they told us that they could not give us another loaner car and to take it down to the place to get looked at where they took it. And we did they said the light could not be fixed! We again tried to give the car back to Pete Moore and they still insisted that they would fix our car for us. Finally after we ran around trying to fix our car because they would not give us a loaner car nor spend their time to send someone to send it to the repair shops we went back to Pete Moore and tried to get them to take the car back again, Dan Freeman proceeded to tell us they would fix our car and he was getting upset with us and started calling us a liar and cussing at us and he never agreed to fix our bumper!! We were appalled that a So called manager would talk to a customer in such way! Our car sales man stuck up for us and proceeded to tell dan it was a verbal agreement about the bumper. We then took the car to a place to get the computer fixed, and they flashed our computer because they didn't have the correct computer to place in our vehicle. Our car has never acted more strange it now chokes up when we gas it and has a really hard shift. We told Pete Moore that and tried again for a new car even said we would buy another off of them. They told us to come on in they could put us in a different car. We go in and picked and test drove a car we were going to buy. We finally go through the process and they proceed to tell us we could not get the car without a down payment. We were highly upset, then they told us to come back the next day when the finance manager was in to get a brand new Jetta with the cash back to use as our down payment. We came back, and we were told we were still have to put down a down payment. We were already furious because they would just not take back our car. We finally called in to talk to someone above dan we got ahold of David. We had talked to David about getting our check engine light fixed again, he told us that the work on the car wouldn't take 1-2 hours. So we took the car in they did nothing, said they didn't have the computer in. We then called back to complain, we called to ask to talk to David again, they transferee us over to Dan. We got mad and hung up and called again and asked to talk to David again! They answered again and transferred us and the man goes " Hello this is David" and we proceeded to complain about Dan how he cussed at us and called us liars about our bumper and our check engine light was not fixed. The man proceeds to go "This is Dan! And I did not do Any of those things to you!!" We were disappointed that we were not on the phone with dan! We finally got ahold of Lou and he sounded not to happy to talk to us and he said " He would personally handle us himself" when we came in about the Chrysler. We have not made it back to see them yet, we now seeking a lawyer to help us with this whole mess, they are a terrible and horrible dealership and I wish no one to go through what we had went through to just avoid this dealership all together!

Lamberti

Sep 12, 2014

Gerrod Green and Brian McGuire combined to make my recent service experience as pleasant as possible. Attentive to my needs and time constraints, they arranged to replace my parts quickly allowing me to get back to work promptly. I hardly had time for a cup of coffee when Brian announced that my Passat was fixed and ready to go. He then reminded me of my upcoming 20,000 mile service interval and reviewed what would be covered at that time.Although the lounge is small, it's equipped with a wide screen TV along with Wi-Fi, free coffee and donuts.I am totally delighted with Pete Moore VW and am happy to award its service department 5 stars.

gford1 972

Sep 10, 2014

I was truly satisfied with procedure and the experience with CJ. I was able to get a 2014 with no interest, it was the best day of my lige

Dcory01

Sep 6, 2014

I love my new 2015 Golf. His is the 3rd Volkswagen I have purchased through Rick Cribb at Pete Moore and it has always been a positive experience.

Nwtrails

Sep 5, 2014

As a young buyer of a new car it's very easy to be taken advantage of or completely ignored. My experience at Pete Moore with Gary was anything but. He respected me and my girlfriend and listened to what I wanted. He did whatever he could to make me happy as well as get me the best deal. I'm very please with the experience I had. Definitely go talk to Gary DeStefano at Pete Moore!

Love my Nissan

Sep 2, 2014

Our salesman, Mark Torelli, did a great job finding a car that was just what we needed. Mark helped us stick to our price range and didn't try to push us toward more expensive vehicles.

joe21201

Sep 1, 2014

Just bought Mrs. Moore's 2013 CC Demo from Mark Torelli. I live over 400 miles away in Texas but drove to buy from Mark. He is very responsive to your needs and will do whatever he can to help you get what you want at the price you want. Send him an email at mark.torelliatyahoo.com or go see him if you live close by.

Jojocro

Aug 31, 2014

I just wants to say that Mr. Mark Torelli and Mr. Lou Trotta went out of their way to help my find my vehicle. They were very helpful and got me a good deal on my vehicle. Thanks!

Jwalker411

Aug 30, 2014

I would like to thank Steve Beauchamp for helping me through this process, he listened to my needs, worries and concerns as a friend more than a sales person, and he helped me find the car I needed. He has a great sense of humor. I felt comfortable, he answered my questions and concerns very patiently, making this decision less stressful. He is an excellent person and I will always remeber him for that. Thank you, Mr. Beauchamp.Mr. Aaron Eblen was also excellent, I was able to finalize paperwork quickly and with ease.Pete Moore and his team are awesome!Thanks a million guys!!!!!! Inis Sanchez

lauraltucker

Aug 30, 2014

Since the year 2000, I have purchased six cars from this dealership. The first five cars were Jetta TDIs and now upgrading. I have always been a satisfied customer with the sales and service from this dealership. Mark, Jeff and Aaron made sure that I will be back for number seven. L. Tucker

robin.sorensen.7

Aug 28, 2014

My sister and I went to Pete Moore Volkswagon to test drive a 2014 Jetta Wagon. I wasn't sure if I wanted a manual or automatic. My salesman was Mark Torelli. He quickly brought the cars to me to test drive. I even took a car home overnight to show my husband. Having the car at home gave me time to see if it really worked for me and my family. The next day, my husband and I went in to meet with Mark to buy the car. It went very well for a car buying experience. I would definitely recommend Mark. So far, Im really enjoying my new VW.

jwaite5452

Aug 26, 2014

I knew which car I wanted and called ahead of time to make sure they still had it. They had the car ready for me to test drive as soon as I got there. I test drove it, and was very happy with the price at which it was sold to me for. I could not find a better deal anywhere else. Mark Torelli was great and and made sure the car was set up as I wanted. Make sure to ask for Mark if you plan to buy there! I got there around noon and left in less than 4 hours!

Alan Zellars

Aug 24, 2014

Was able to quickly negotiate deal for 2015 GTI. Rick Cribb and sales team was able to find car within couple hundred miles and have it driven to dealership .Paper work went smoothly. No hassles and no wasted time. Use the service department regularly for my Jetta as well with no issues.

cnissley

Aug 23, 2014

I was in desperate need of a new car, but did not have success with the dealership in my town. Trying to look for a car was getting stressful and I looked online at Pete Moore and got in touch with Kyle Prell. I noticed Pete Moore didn't have the VW Jetta in the color I wanted and Kyle worked to find the one I wanted and brought it over from Atlanta. Not being in Pensacola and busy with work, Kyle worked with my dad to get everything in order for me to come in and buy my first new car. The entire process was extremely easy and the college grad program worked perfectly for me to get the exact Jetta I wanted.Everyone at the dealership was so friendly and my dad and I had the best customer experience, thanks to Kyle. Got my car back in the end of February and love it just as much as the day I got it.I would recommend anyone to Pete Moore VW.

Sue Colley

Aug 23, 2014

Mark Torelli is an excellent salesperson. He was quick,courteous and seemed as though he was working to get me the best buy on my new car. I would recommend him to any one looking for a new Volkswagen.

isaac.rem

Aug 22, 2014

Wow! I just bought my 2002 Chevy Prizm. Although it was a 4000 dollar purchase, Mark and staff treated me as if I was buying a 40,000 dollar car. The vehicle had a minor problem with the a/c which they were happy to fix before the purchased. Mark called daily and informed me of the status of the repair. Mark is not your average salesmen. He is very attentive and took the time to get a quality vehicle at a price I could afford. Thank you Mark!!

JuPeMalone

Aug 21, 2014

Great experience at Pete Moore VW. Mark Torelli was an amazing help, he is what all other sales people should strive to be! Couldn't be happier with my experience and new Jetta.

rlbrye

Aug 20, 2014

Johnny was very helpful I went to see a specific car. When I got there, the car was already sold but Johnny took his time and found a car that worked for me! Thank you Johnny and hope to do business with you in the nearby future!

rabbittrucker

Aug 19, 2014

I WENT IN LOOKING NOT KNOWING THAT I WOULD BE LEAVING IN JUST THE CAR I WAS LOOKING FOR, THANKS TO JAMES WHEELER, HE LISTENED TO WHAT I HAD TO SAY AN HELPED ME FIND THE ONE FOR ME,,,THANKS JAMES

Rountree71

Aug 19, 2014

I drove over from mobile to purchase my car. I had a terrible experience at the VW dealership there. I cannot express how pleasant this car buying experience was for me. I prayed before I left home for God to line me up with the "right" salesman and HE did. Mark met me at the door. He was very kind and knowledgeable and not pushy. Kim was the loan officer for me. Again, God lined me up with the "right" person! Very kind and personable. I would highly recommend your dealership to others. Thanks for an awesome car buying experience!!!

D&B Bivins

Aug 19, 2014

On August 9,2014 i met Mark,he was a big help to me deciding on what type of car i wanted i falled in love with a 2013 Volvo S60, but could not fine what i want and the color. Mark listen to me and what i want and went and talk with manager Dan and in minutes he was back with an answer we can get this car. I was so happy. And i can not forget Kim who is awesome in Finance. Thanks Pete Moore Automotive Team

Sid Valencia

Aug 17, 2014

Mark Torelli went out of his way to help us find a car by understanding what we wanted and he made every effort to show us our options. We spent the entire afternoon with Mark; he was patient and entertaining. This is the third time working with Kim Gilbert in finance and we feel she is very professional and makes you feel like you have a friend going through the loan process.

u9cpd2

Aug 13, 2014

Buying a car can be very stressful. I'm 57 years old and I never had a car dealership be as friendly and helpful as Pete Moore VW. My thanks to Steve, Kyle, Jeff, and Kim for my "happy" car buying experience. Also, thanks for getting Rich Lord back in service, the best service manager in NW Florida. :)

Sally Maxey

Aug 9, 2014

I would highly recommend buying a car from this dealership. The people are wonderful to work with, and their service department and sales staff truly seem to care about your total experience.

CathiMarc

Aug 9, 2014

My husband and I went in to purchase a 2014 Tiguan. We told Steve Beauchamp exactly what we wanted and how we wanted the experience to be. Steve is a kind and patient person to work with and he has a good sense of humor. He made sure that we got what we wanted. Although he has been there for a short time, he knew his product very well. There was no "game-playing" when it came time to get a trade-in credit and decide on the cost of our Tiguan. Aaron in the financial office took good care of us and got us out quickly. Follow-through has been great. The VW service department at Pete Moore VW absolutely ROCKS - and they have worked very hard to get it that way and keep it that way!

iamexcited

Aug 7, 2014

In all my years of perching automobiles this is the best experience I have ever had with a dealership. Everyone I talked to was friendly, courteous and helpful. CJ my sales consultant was just wonderful, he is very professional, patient and polite. He gave me his undivided attention every time I was there to ensure my satisfaction. He is a great access to the company.

JmcknightII

Aug 2, 2014

Bruce was an absolute pleasure to deal with. I will look forward to bringing him my business in the future. I am satisfied overall with my purchasing experience

Stevebug

Aug 2, 2014

Johnny was a pleasure to work with. The whole buying experience was very smooth. NO hassle just a great experience. Looked at other dealerships/lots and had the best experience here. Thanks guys.

wgbiddle

Jul 29, 2014

Last year while on vacation we purchased a certified VW CC which we loved but realized it not having a full backseat would be as much of an issue as it became. Not sure what we were thinking if we wanted to cart around our kids and any of their friends. This year on vacation we saw that Pete Moore had some 2013 VW CC's at close out prices and those did have a full backseat plus the LED headlights that look really snazzy. We contacted Kyle Prell about them and to do as much fact finding before our drive over. Kyle answered our questions and was very knowledgeable about the product. Of course having owned a CC we were quite familiar with it and mostly just looked for the differences between the two year models. Once settled on the particulars, Kim Gilbert was able to beat the fincancing we had in hand which we thought was an already low rate. Overall, another pleasant buying experience.

Htillett

Jul 28, 2014

We stopped in just to look while on vacation from North Carolina. We were so impressed by the team, service, and process that we ended up buying here rather than waiting until we returned home. This was the BEST car buying experience we have ever had!

amandasilvia

Jul 24, 2014

Great dealership with morals. Rick would never sell a vehicle he wouldn't put his own children in, and that speaks volumes! Everyone is friendly and no one is pushy, they understand its a big decision and do everything they can to help you make an informed decision.

TEarnest

Jul 22, 2014

I appreciate how helpful and patient Mark Torelli was while I was trying to decide on either the Passat or the Jetta. I do not buy cars very often and Mark made the whole process smooth and easy for me.

Sloth

Jul 20, 2014

Everyone at the dealership was very nice and helpful. I am excited about the performance and fuel economy with the new engine configuration of the Passat TDI. I am a BMW owner since 1988. Looking to see if this might be a good alternative.

RAH1956

Jul 19, 2014

We will highly recommend Pete Moore to others. We purchased a new truck a year ago locally and they tried to sell us every thing from extra coverage on the upholstery to the rims. It took as long at the insurance agent as it did to finalize the paper work and drive off the lot. Great job Kyle. Thanks for walking across the highway and the cart ride on this HOT Florida day. Our daughter who has moved on to New Orleans and is a previous customer said she will be back when the need arises. The west side location also made it better!

wesh01

Jul 18, 2014

Our family has purchased four vehicles from your dealership since 2011. This was purchase number five! Each time we go to the dealership it is a pleasurable experience. Mark Torelli was our sales associate with this purchase and he was an amazing sales person from start to finish. There was no pressure and he made the stressful experience of buying a car seem very stress free. We continue to return to this dealership because of the amazing customer service we receive from the sales, to the service, to the administrative. Kim Gilbert was a pleasure to deal with during the financing of this vehicle.Mike Kern and Rich Lord are great service guys to deal with and knowledgeable. I bring my vehicle to them any time it needs a service. They know my vehicle very well and treat me like a person instead of a number even knowing they are extremely busy. They keep me up to date on anything that is going on with my vehicle when it is in there for service. They do whatever it takes to make sure that I am happy with the work that was completed without ever having to argue. If there is ever a question on anything they always tell me "no problem just bring it in and we will look at it." That gives me great peace of mind. I will continue to come back to this dealership as long as I continue to get the same kind of service that has been shown to me by the employees I have worked with in the last few years.

nikki.r.smith.98

Jul 18, 2014

I ABSOLUTELY love dealing with everyone at this dealership! There is no pressure to put you in something you cannot afford or are not 100% in love with. They go above and beyond to make sure you are satisfied with your purchase. And above all else there is no bs...they are upfront and honest about everything from the time you walk through the doors. I will take my business no where else!

brackett01

Jul 14, 2014

We purchased a 2014 VW Passat from Mark Torelli at Pete Moore VW on July 9th, 2014. He did an outstanding job from start to finish and made our buying experience a pleasure. We highly recommend him to be your next sales associate for your next vehicle purchase.

jim.england.505

Jul 12, 2014

No-pressure sales, but Johnny and the whole crew were attentive and helpful, and responded to our needs/wants! With limited numbers of the EOS available nationwide, they managed to track down the exact car we wanted, coming into port in New Orleans, and diverted the car to Pensacola. They managed to get it in about 10 days earlier than anticipated. They honored USAA Cardeal pricing, though they aren't actually a USAA Cardeal participant. As close as they are to Pensacola NAS, one would think they would participate. Johnny is a new addition to the sales staff, but was very knowledgeable and adeptly acquainted me with features, set up Bluetooth, etc. Though he was new, he new the vehicles and the technology-better than seasoned salesmen I've run into. Much better than experience purchasing my wife's Lexus! The whole staff integrated to make things happen very smoothly. It is obvious that they are customer-oriented and eager to please!

minouemp

Jul 11, 2014

Everyone I met made the entire process easy. The sales team were not high pressure and made me feel comfortable. No pressure, no stress, new car!

Thunderheadjoe

Jul 10, 2014

Arrived at dealership to investigate a vehicle seen in local paper after being contacted by Rick Cribb due to my internet query. Vehicle was all it was said to be and was seriously concidering a purchase. I debated with myself if this particular vehicle would actually serve my long term purpose, when the sales on duty sales mgr informed us that a similair like model vehicle had just been traded. After testing this newer and much more feisable vehicle, a deal was struck. Aaron did a great job obtaining satifactory financing and Josh did a great job cleaning the vehicle for delivery. Overall all, probably my best car buying experience.

Jeffery Mohr

Jul 5, 2014

Didn't feel any pressure to purchase. Most other dealerships seem a little pushy, I did not feel this pressure here. I did a lot of the footwork on my own prior to visiting, that may have helped.

jkjack5

Jul 3, 2014

Best salesman we have ever had! Took care of us start to finish. Aaron in finance took his time to find us the best rate also.

Boot Hill

Jul 1, 2014

When I stopped at Pete Moore it was mostly on a look-see basis and maybe look closer if some particular vehicle stood out. This turned out to be the most pleasant auto buying experience ever for me. Jr was very helpful and quite knowledgeable of most anything I asked. He was more than willing to do the "look ups" to obtain information. I wish to thank everyone who assisted in my purchase for showing me respect and not pressuring me but assisting me to make a good purchase decision and all the extra effort in obtaining financing at a rate lower than I expected.Thank you all very muchJohn Reeder

GGStinson

Jun 30, 2014

After 12 years of driving a Ford Escape, I knew it was time for a change. On June 11th, my husband and I visited Pete Moore to look at a used Beetle that we had seen on the internet. There we met CJ Jenkins. What a pleasure! CJ showed us the used car we were looking for. My husband and I questioned what the monetary difference would be between the used car and a brand new Beetle. When we heard the difference, we asked to see the new 2014 Beetle's. CJ took so much time and answered so many questions for us. I found the car of my dreams - a red 2014 Beetle! We knew that we would need to work out the finances. CJ told us that he would be back at the dealership on Friday. On Friday, June 13th, I became the proud owner of my dream car! CJ went over all of the workings of "Ms. Scarlet" (I name all of my cars.). I have had so much fun driving this car. It is wonderful!! My husband and I are so thankful that CJ was the salesman that we met! He made this car buying experience the best ever! I have given his card to a lady we know that is looking at buying a Beetle Turbo. I have had complete strangers tell me how much they love my car. We would buy a car from CJ again in a heart beat!CJ also introduced us to Jeff Korel. He, too, was so kind to us. Pete Moore's dealership is blessed to have these two gentlemen on staff. They were very professional and definitely know their products. I am happy to recommend Pete Moore's Volkswagen Dealership to anyone. Based on our personal experience, I know that anyone that I would send would have the same buying experience. I look forward to a long, happy working relationship with the Pete Moore Family!!

TeriSt5

Jun 27, 2014

The staff went beyond my expectations by staying late to ensure my child had a safe car following an accident. Great third experience with dealership.

cresap

Jun 23, 2014

My new car purchase from Pete Moore VW was simply put easy and a no hassle experience. My salesman, James Wheeler, was very friendly and knowledgeable, answering all my questions and always very responsive when returning my calls. If you're looking for a quality product with a very customer service oriented dealer, Pete Moore would be right for you.

MarieHead

Jun 22, 2014

I recently bought a new VW sport wagon from Pete Moore. I already new I wanted this car and when it was time to trade in. I chose pete moore for a number of reasons: they had one of the best prices within 100 mile radius of us, they were only a 25 mile drive and they a a big selection of VW vehicles. The experience was top notch as soon as I pulled up and got out of the car. As mentioned above, I knew exactly what I wanted and drove out to the lot to decide on a color. Steve, is an excellent salesman, no BS, and was quick to get us what we wanted so we could take it home that night!!!So, if you thinking about buying a new vehicle, please go to Pete Moore and you won't be disappointed.

WilliamTutor

Jun 22, 2014

mark was very informative and professional. did everything he could to sell the car to us. we had been in contact with him on our trip to florida. he responded and called back with answers that we had questions about. would definitely call him again for a car and recommend the dealership with someone else. the moore team was very courteous went out of their way to make us feel welcomed offering us water and just outstanding along with mark...thanks mark ...william & vicki tutor

StevenBothun

Jun 13, 2014

This dealership did an incredible job taking care of my interests and making sure that I got the car that I wanted for the price that I wanted. I was very impressed by Mark and the rest of the team.

darillynnwilson

Jun 11, 2014

Steve Beauchamp was very friendly, personable, knowledgeable, and accommodating. I was impressed that he had already scanned the lot and found just the car I wanted before he drove me to the dealership. I had lost my car in the flood. Everything was ready when I arrived. Aaron Eblen quickly and efficiently completed the paperwork.Darilynn Wilson, M.D.

schrock

Jun 10, 2014

Brian Wimett was extremely helpful and very great to work with. I went into purchasing a vehicle pretty overwhelmed and he helped take that feeling away. He listened to my needs and helped me find a car that my husband and I are so in love with. Everyone that helped me at Pete Moore was extremely pleasant and welcomed us into the Pete Moore family. I highly recommend visiting Pete Moore and don't forget to ask for Brian!

Lthomas412

Jun 9, 2014

I can't say enough good words about my experience at Pete Moore with Mark and the others employees who made my car buying an easy one! I trusted them wholeheartedly and know without a doubt that I got the best deal possible! Thank you all!

usasldier

Jun 3, 2014

Best buying experience I have ever had at a dealership. Walked in at 4 pm and out at 7 pm with my new Jetta! Ross Glucroft went above and beyond to get me in a car I wanted to drive.

connier1

Jun 2, 2014

My husband and I purchased a 2005 used Toureg from Pete Moore several years ago. Unfortunately the car has required one repair after another, beginning one week after the car was purchased. We have; therefore, had many opportunities to get to know the service team and we have found everyone in that department to be helpful and courteous without exception. When the Toureg required yet another costly repair last week, we decided we were no longer able to continue to repair the car and the seemingly endless drain on our fixed income. We decided to trade. However, because the service team has always been so helpful and sympathetic with our plight , we decided we would like to find another vehicle at Pete Moore if possible, and we asked to talk with Mark Torelli, a salesman at the dealership. We had already heard from several different sources of Mark's fairness and concern for his customers. He reviewed our service records on the Toureg, and set about finding several used cars on the Volkswagen lot that he felt would be good, reliable, and more affordable "candidates" for us on trade. I cannot speak highly enough of Mark and his efforts to find us a suitable automobile. He was very considerate and patient with our many questions and made the process as seamless as possible. We decided to trade our Toureg for a 2011 Subaru and Mark continued to be exceptionally helpful as he guided us through that purchase. I would recommend Mark highly to my friends and neighbors, or to any person looking for a caring and knowledgeable salesperson. I feel he is an excellent representative for the Pete Moore Dealership and that my husband and I can call on him if we have questions or concerns about our recent trade. We consider him a great asset to the Dealership.

Mahigdon

May 28, 2014

I just bought my new car from Pete Moore and I was very happy with the service! They let me take my time and did not pressure my into a certain car. They offered to let me test drive overnight which was great! Thanks so much! I am so happy with my car and the derive I received!

rpcarp

May 23, 2014

The price on the vehicle was already down to a good value. No need to hassle about it. I was offered a fair trade-in value on my vehicle after it was evaluated and road tested. Other dealers dont' even test it and offer a very low price. My sales rep Gary was both friendly and knowlegable. He let me take the car over the weekend for 2 nights which was very helpful. There was a bad ding on the front hood but Gary set it up to be repaired by a person that Pete Moore uses. This has yet to be done so I may have another post. I was very satisfied with my purchase experience. No hard sell of additional warranties/products was made at the time of completing the paper work.

Surfzone32507

May 21, 2014

I can't say enough about how we were treated. Mark Torelli was very concerned about finding us the right vehicle. Mark knew his inventory quite well and was very knowledgeable in his presentation. Knowing how we were treated I will recommend Mark to friends and family with confidence. With regards to price, I believe he gave us very fair options. We purchased a new VW Passat and we are very happy and quite surprised with the quality and performance. We have driven a S60 Volvo for the last 10 years. We were very pleased with everyone we came in contact with at the dealership. We look forward to a long relationship with this dealership.Jim & Linda

snrmomfirst

May 20, 2014

After the flood in our area, my car was totaled out by my insurance company. I knew that Pete Moore was not as devastated (product-wise) as many of the other dealerships, and I was recommended by a friend. After doing some research online regarding the different vehicles available, I showed up with three specific vehicles in mind. In the end, I drove two of them, and one other at the recommendation of Mr. Lee. He was very patient and understanding as we drove and talked about the fact I had just paid my other car off in February and had not planned on having a car payment for a while. When it came time to talk money, I was a little hard-headed and Mr. Lee once again showed incredible amounts of patience with both what I was asking, and the situation he knew I was in. Mr. Johnson came over and helped me understand a little more of what I was getting with my Certified Volkswagen, and never once sounded angry or frustrated with me. In the end, I purchased my vehicle from them and am incredibly happy with my choice. It is nice to walk away from an encounter such as a car buying experience, and not feel like you were raked over the coals or taken advantage of. Thank you very much to the staff of Pete Moore Chevrolet & Volkswagen.

jlp02h

May 20, 2014

Gary and Junior were wonderful! The process was quick and simple. They sold me what I wanted and did not defir, process was quick, and excellent!

jsoldo14

May 20, 2014

All of the employees at Pete Moore Volkswagen were extremely helpful and friendly. I had an excellent experience with the entire sales staff, specifically with Don Redhead who took me through the vehicle I was looking to purchase. The buying process was quick, thorough and in the end the price was very fair. Thanks for your time and assistance and I will definitely recommend this dealership to anyone looking. Jesse

malbuquerque

May 20, 2014

We found a truck that we wanted to look at online. When we got to the dealership we found Mark and asked him about it. He took us around to find it. We had our 2 children with us and he was very helpful with them also. We were able to drive the truck around and really liked it and the online price. We sat down and told him what we could put down and afford. He was very nice and helpful with all the papers to sign before going through the process of being accepted through a bank. Kim was the lady we talked to about financing. She was also very nice and helpful. She explained all the paperwork thoroughly. We do need to take the truck back for servicing but everything so far has met or exceeded our expectations.

murphph2014

May 20, 2014

Specail thanks to Bruce Harmon for the friendly insight, specs test drive and sales deal on the 2014 Jetta TDI Sportwagon that we purchased from Pete Moore Imports on 5-13-14. We love the car..... drives and performs Super!!Also, thanks to Aaron Eblen for shopping and getting us an excellent "low interest rate" + great future maintenance service savings for us.

high5

May 19, 2014

This is a return visit (times 3) for me and my husband to Pete Moores' dealerships. We are very pleased with the attentiveness of the salesmen and the no nonsense way they treat the customer. We were able to tell them what we were looking for, the price range Iwe could work with and they were able to match us up with the car we purchased. I have returned to this dealership because of the way they treat you. They do not make you feel like you are a bother and they listen to what you are asking for. Mr. Moore is a hands on dealer and can always be seen in all areas of his dealerships. I give him kudos for being present with his employees. So often owners are too busy to be one on one involved with the workers. I'm sure he uses a chain of command for internal issues but I have observed him on different occasions stopping and interacting with random employees. Something must be very right with this dealership as I know that the same workers have been there for many, many years!!

jrrax12

May 19, 2014

I have been going to Andy Hayes for many years for my automobile needs. The customer service is bar none the best. It has been that way since I bought my first vehicle. It is some where around 24-26 I have bought for myself or family member. I bought my second VW through Rick Cribb because of the quality automobile. Both of these guys are great! They both speak highly of their boss Pete Moore so that tells me he takes care of his people. Not only that but Mr. Moore has been donating $100 for each vehicle sold to Manna food bank which means he cares about his community. That makes him a guy to buy from.Sincerely,John R Rasmussen

snjfisk

May 16, 2014

CJ was a very pleasant individual. Made my purchasing experience very enjoyable. All the staff were courteous and professional. I would highly recommend to anyone.

WilliamG987

May 16, 2014

very satisified with the service of the sales team especially Mr. Ross Glucroft and Kim Gilbert. They demonstrated an excellent knowledge of the vehicle we purchased and were very patient with us and all the questions we asked . Would recommend Pete Moore Volkswagen to everyone.

Mtappelberg

May 13, 2014

Mark was great. Thank you Mark for the best car buying experience Your the best. Once again thanks mark Arron thank for helping make paperwork easy and fast. The Appelbergs

aslonsky

May 12, 2014

This was absolutely the best experience I have ever had when searching for and buying a vehicle. Mark gave us requested space and time until we were ready to speak with him but kept his eye on us so he knew what type of vehicle we were looking for. He even offered us a vehicle he thought would be a great fit that was currently offsite getting detailed. He contacted us later in the day after the vehicle had returned and we came back to look and it ended up being exactly what we needed. The purchasing process was completed painless and the quickest I have ever experienced. I will definitely be giving out recommendations and heading here first the next time I need a vehicle.

matthewb1

May 10, 2014

I had been looking for a car for over a year and had a pleasant experience with Mark last year when I began my search. When I was ready, I called mark and he got me in and out in no time. I didn't have to push Kim, Mark or Danny at all to get the price right. It was as if they were competing against themselves to make sure I got the exact car I wanted and at the price I needed. They kept fighting until we got there and I left exactly the way I wanted to when I walked in...with the car I had been eyeballing for months without breaking the bank. They did all of this while being friendly and I felt from the moment I walked in that they were on my side and not out just to make as much as they could. I highly recommend Pete Moore and will most certainly be back there for my next purchase.

Middle22

May 10, 2014

Provided the information I needed to make my choice and were more professional than other dealers I spoke with about the same vehicle and service

ziumf2005

May 10, 2014

This was absolutely the best experience I have ever had at a dealership. Mark was so personable and he allowed us to look and discuss our thoughts in private and did not bother us unless we specifically sought him out and asked a question. He was full of helpful knowledge about the cars at the dealership and made the entire experience extremely comfortable. After we had looked at the cars on the lot ourselves, he had still been observing us from afar and knew the type of vehicle we were looking for and ended us showing us another option that was not on the lot yet, which we ended up purchasing. I will be steering everyone I know that is in the market for a used car to Mark and the used car team at Pete Moore!

mycatpo

May 7, 2014

After the recent storms in our area, I lost my home and SUV. I purchased a used vehicle in January 2014 at Pete Moore and had such a positive experience, I decided to purchase my replacement vehicle here as well. I spent the later part of Saturday test driving SUVs. I was interested in one in particular, the Mazda CX-7. My only concern was the high mileage on this particular vehicle (96K), as the vehicle I had lost only had 33K when purchased a few months prior. Along with the first vehicle purchased here, I purchased the Freedom Plus maintenance plan for 4 years. I figured the high mileage was nothing to worry about, as I could purchase the Freedom Plus plan for this vehicle as well. I returned on Monday to buy the Mazda. It was brought to my attention for the first time by Kim that the Freedom Plus was going to cost much more and would only cover the vehicle for 1 year. Feeling as though all hope was shattered, Kim compassionately understood my concern. I did not want to deplete my savings account for a vehicle with high mileage and a minimal warranty. The salesperson appeared indifferent. Kim took the time to look through current inventory and protection plans to find options that would best fit my needs. She spoke with the sales manager and was able to reduce the selling price of the Mazda to offset the expense of the Freedom plan. Had it not been for Kim, I would not be driving this vehicle (which I am very happy with) today. Kim went above and beyond her job responsibility. She deserves a percentage of the commission for this sale. I am so thankful that she was there to help!

lbunch

May 6, 2014

Two friends told me I should see Mark at Pete Moore for a used vehicle in excellent condition at a great price. They were absolutely right! His service was genuinely helpful and low pressure. For example, sleeping on the decision was no problem. The certified pre-owned vehicle I chose is in mint condition and I am happy with the price.

BradAndrews777

May 5, 2014

RIck Cribb provided me with excellent service and assistance in finding and purchasing my new Volkswagen. Despite the horrible weather Pensacola received and most of the city being shut down, Rick still worked from home with me to make sure I got my car on time. He made the whole experience stress free and easy. Kudos to Rick and the whole Pete Moore Volkswagen team. I would not hesitate for a second to recommend Rick to someone looking for great car.

EJH123

May 1, 2014

Called about a TC and was helped by Mark Torelli, he said when one came available he would contact us. His manager Danny Freeman was as well even more considerate to the needs of my 18 year old daughter.When mentioning Pete Moore , the called & Pete Took another $500 of the already low price ! AWESOME ! AWESOME ! AWESOME ! Only At PETE MOORE !

CalStewart1

Apr 30, 2014

I came to replace a car for my wife. I was looking for a used car, but Steve showed us around and then suggested a new car that was within our price range. My wife loved the way it looked and the features it had. It has been the hit for our family and friends on the net due to its color and some eye (headlight) lashes we added. All of our dealings were very professional and friendly. We feel we've made some new friends. I can honestly say that talking and dealing with Steve and Kim was enjoyable. When we pulled up 2 days later with the eyelashes and some stickers on the back window many other salesmen came out to admire it and comment. I can truly say this was the easiest and most enjoyable purchase of an automobile that I have ever made. I agree with my husband. I have been rather hesitant, yes afraid to deal with car salesmen. In fact , the first day when Steve suggested I drive the car I refused. After all, your company is not going to sell new cars that can't be driven. I tend to shut out sales pitches. I did tell Steve to tell me everything I needed to know before I drove the car being as I tend to not be able to "walk and chew gum". As Cal said, the whole experience has been most enjoyable. Steve was very accommodating. Kim was a sweetie. I will do my best to encourage friends to visit your dealership.Cal and Ruth Stewart

Hammiezuzu1

Apr 28, 2014

I purchased a 2014 VW Jetta from Pete Moore Volkswagen on Apr 21, 2014. Bruce Harmon assisted me and was wonderful. He was very helpful and answered all questions I had concerning my purchase. He took time with me to show me the features of the vehicle I selected and made the whole experience extremely pleasant. I highly recommend Pete Moore and would tell anyone to contact Bruce Harmon for assistance. This was the most pleasurable and comfortable experience I've had while purchasing a new vehicle.

FrancisShimek

Apr 22, 2014

My experience at the dealership was awesome. Frank was not pushy at all and talked to me as a person and not as a car dealer. We were there for a while but Frank mad the time there great so I didn't mind sitting around talking him and the staff. The owner was also there and was very kind and made you feel at home. If I were to buy a car a gain I would defiantly stop here first before any where else.

marchbanks

Apr 16, 2014

We had exceptional service through the process of buying our Volkswagen Passat 2014. Mark Torelli called us back promptly after showing interest in the vehicle via an email to Pete Moore dealership. He then met up with us when we showed up on the lot and helped us look further into the car that we were interested in. He made some good points to us about how child friendly the car was that I had not thought of before. It was no hassle to take a drive in it with our two kiddos shortly after looking the car over. Overall our experience buying this car with Mark was relaxed, hassle free and enjoyable. He even helped out with our kiddos in a number of ways which we appreciate. Being in the military makes it hard to find childcare so we can go do things without them like buy a vehicle. Mark however helped out with them and never made us feel like they were being a burden. I definitely would recommend Pete Moore to our other military friends, and tell them to ask for Mark Torelli.

PaulJernigan

Apr 11, 2014

Johnny has been a friend of mine for quite some time. I wanted to just look at the Audi I purchased, and to visit with my old friend. Upon arrival at the dealership Johnny was already waiting outside for me to show up. He was dress probably better than Ive ever seen him, very professional. He made me feel very comfortable and never pressured me into a situation i wasn't comfortable with. After a great test drive and conversation about the car I was pretty much sold on the vehicle. The paper work process was painless to say the least, and Johnny constantly made sure I was happy and comfortable. He is a terrific salesman and person to boot. Thank you very much Johnny and to the whole Pete Moore VW team for a great and rewarding car buying experience.

Ccveen422

Apr 9, 2014

Gary is a very honest car salesmen. We have now purchased both of our new vehicles from him, and he really goes out of his way to make things happen!!

Sidmorgan1

Apr 5, 2014

Frankie is great. I would recommend seeing Frankie no matter which dealership he's working at. He worked hard and gave me the deal I was looking for!

Smorgan89

Apr 5, 2014

Great experience! As someone with not a great credit score I didn't expect to get much but Frankie helped and got me into a wonderful car. Couldn't be more happy

jrbravo

Apr 4, 2014

I stopped in at random on a weekday to test drive a Jetta TDI and see what all the hype was about. Donny asked me if he could help and showed me all of the TDI Jettas he had on the lot and gave me all the specs (mpg, options, etc). I told him I might come back for a test drive later in the day and he didn't get pushy and aggravating (as some used car salesmen sometimes do). So I came back later, we took a quick ride around town and chatted. Again ZERO PRESSURE. Just friendly and helpful throughout. We chatted with the service about regular maintenance costs and what the vehicle would need in terms of preventative maintenance at what mileage. The guys in the Service Department were very frank about the costs and did not try to sugar coat anything. Just facts. After running the numbers and thinking about it for a week (without being harassed everyday by phone) I decided to look at newer Jetta with lower mileage. I made Donny an offer over the phone, he came back with a fair counter offer and we made a deal. He even came to pick me up from across town so my wife wouldn't have to drive over to the dealership to drop me off. We did the paperwork, their finance department found me a better deal with a lower APR, and I was driving away (with a full tank of diesel) in less than two hours. Bottom line: No one tried to sell me something outside of my budget, no one harassed me with high pressure tactics, they showed me every single piece of paper I asked to see before I purchased it, they got me a better deal than my own bank, they never talked to me as if I were stupid, they always answered my questions directly, and they filled up the tank without me having to fight over it (which as many of you know is getting rarer in the used car arena). Hands down the BEST experience I've ever had purchasing a vehicle from a dealership. Ask for Donald Redhead.

leonora1

Apr 3, 2014

My experience with Pete Moore car dealership was very pleasant , everybody was very friendly even to our little pooch. Mr. Jenkins was veryhelpful and we really appreciated him. I will recommend this dealership to anybody that's looking to purchase a vehicle.

CRice77

Mar 31, 2014

I was in the market for a newer vehicle and had been shopping and had visited several other dealerships in the area. I hadn't found one that fit my needs and was getting high pressure sales. I had been communicating with Mark Torelli at Pete Moore via email to see what they had in the range I was looking for. Mark greeted my with a friendly handshake and smile that was genuine. Mark was absolutely excellent in helping me find the right vehicle for my needs without the high pressure sales. He worked with me to insure that I was in the right vehicle and the right pricing for my needs. Kim in financing was also extremely helpful and friendly. I would highly recommend Mark and Pete Moore to anyone in the market for a vehicle. I will definitely go back when I'm ready for another vehicle. My shopping experience there was wonderful. I feel I was helped according to my needs and my budget. I felt that they genuinely cared for me and my needs. May "Atta Boys" for you Mark & the team at Pete Moore!!

juliettepro

Mar 31, 2014

I have an uncle that was in car sales for many years in south Florida. I think like most people, I dread the "process" involved in purchasing a car. My recent experience at Pete Moore, with Mark T. was great. I didn't feel pressured to move in one direction or the other. He was a gentleman, and allowed me room to make my decision. I also worked with Jeff on the price, and felt in the end we came to a fair agreement on it. I would definitely recommend Mark, Jeff, and the VW team at Pete Moore to my friends and family in need of a new vehicle. Recently, I brought my new GTI in to have a few things looked at, and Jay was great as well. I'm happy to be a new member of the VW family.

newGTI

Mar 29, 2014

My experience at Pete Moore Volkswagen was great. Kyle Prell was very knowledgeable about the cars, patient, and very easy to work with. I highly recommend Pete Moore Volkswagen.

THOMASMOORE

Mar 28, 2014

On March 5, 2014, I purchased a 2014 VW Passet TDI from the Pete Moore Dealership. I had looked at three other models (Hybrids) but could not make a decision. My husband and I stopped at the Pete Moore VW Dealership to look at their vehicles and were fortunate to meet M. Cornell Jenkins Sr. (CJ), the salesman who showed us around. CJ was patient, pleasant and did not rush us or push us toward a particular model. Instead, he very kindly explained the models, we were interested in, explaining the MPG on each vehicle and pointing out which vehicles featured equipment we were interested in, such as backup cameras, leather upholstery etc. I have to say CJ is an outstanding Salesman and I felt I was informed and the price was fair. CJ told us, he has worked at the Pete Moore Dealership for 5 years and enjoyed working there. He spoke highly of Mr. Moore, so I feel if CJ is happy with the dealership, then I to will look forward to a great relationship with the Volkswagen Dealership. /s/ Margaret S. Moore Thomas J. Moore Jr.

mikemo2041

Mar 27, 2014

My husband and I came to the dealership looking for a vehicle we found online. I emailed about it with Kyle Prell and he was attentive online in answering my questions. We visited the dealership and found that the vehicle we were looking for had just been sold. Kyle showed us other vehicles in the inventory. We found one that said it was sold and he wasn't convinced it was so he checked on it and found out that it was not in fact sold and he helped us make the purchase on it. Kyle did not try to show us vehicles that were outside of our comfortable price range as some salesmen would. He bypassed vehicles on the lot that he felt were subpar and did not try to sell us those either. I have been to many many lots looking for vehicles and have always felt like someone was trying to pull one over on me. Kyle did not make me feel that way at all. We were actually satisfied and not stressed out and miserable when we left the lot both days. Kyle sat around and talked with us also even after the business operating hours were over like we were friends, not just another payday. We ended up trading our subcompact car in and we bought a truck that better suited our needs. We were thrilled with the vehicle and felt that we had never seen one before that was in such pristine shape and condition. Kyle even worked with us and my bank to make sure the price was right for them to finance it. We are very satisfied with our purchase and have nothing but good things to say about this dealership. They even told us about some extra services that come with any vehicle purchase, such as free nitrogen for life in our tires, and free flat repair. I was impressed with Pete Moore and recommend working with it and Mr. Prell.

Smiths24

Mar 22, 2014

Best dealership experience I have had in over 20 years. #1 dealer in my book. Very patient and understanding sales staff. They went out of there way to ensure I left with the vehicle I wanted.

Cowendrew

Mar 21, 2014

Pete moore has always been great to work with, great price and never a hassle . Rick Gribs was very friendly and knowledge. Did not try to steer me toward something that I did not want or need. Thanks for all your help.

outland

Mar 20, 2014

Junior was very patient with me as a senior citizen. I am very happy with my vehicle. I got a very good amount on my trade, better than expectef.

sedele

Mar 20, 2014

I had a great experience at Pete Moore's. The sales person and business manager were both very friendly and helpful. They helped me find exactly what I wanted.

Richardmeans

Mar 18, 2014

Very helpfully, great people, great product, at a great price.When I wanted to think about it, they let me go without hassling me and when I came back they worked with me on the areas I needed help with. All in all a great experience.

mamie72

Mar 18, 2014

Enjoyed the hassle-free experience I had at Pete Moore Volkswagen. Mark was very informative of the vehicle we were interested in on our initial visit and did not hassle me with phone calls. I really appreciate that.

ChrisChua

Mar 16, 2014

I had the best car buying experience with this dealership. This the 9th vehicle I have purchased and this is by far the best when it comes to service, pricing and the whole package. Mr. Mark Torelli treated me like a family member. Very professional, honest, knowledgable and friendly. Fastest transaction--I was in and out in a couple of hours. No time wasted. He had my new car detailed while I sign papers. Very efficient. If you are thinking of giving them a visit, let Mark take care of you. Satisfaction is guaranteed

DikDik

Mar 16, 2014

We initially went with intention of buying a VW Jetta Sportwagon TDI. We wanted a veichle that had the room to accommodate our large family. My wife and I are over 6 foot tall. My son, his car seat, and all his toys take up a lot of room as well. We also have a 65 lbs Lab mix that goes everywhere with us. After listening to what we wanted our salesman didn't think a Jetta SportWagon would be enough and offered suggestions. One of which was a 2011 Nissan Quest LE. At first we were uncertain because we did a lot of research on the Jetta and were pretty much sold before we got there. But, after driving Quest we realized to our surprise he was right. It has every option we wanted. The two little faults we did find on the vehicle they have offered to fix for free. We now own the Nissan and not the VW. It was truly refreshing to have a salesperson who was interested in our needs and willing to listen. We would recommend Mark Torelli to anyone looking for an honest and candid saleman.

dobber92

Mar 16, 2014

No pressure sales,asked me what i was looking for. There was some issues with the title but didn't try and talk me into anything else. Was straight with me , which is very refreshing when buying a car. The staff at Pete Moore Volkswagen were friendly and very helpful. One of the tire pressure sensors wasn't working they replaced it at no charge. Over all a great experience.

ace231499

Mar 15, 2014

I love the new Mitsubishi Outlander and knew that Pete Moore would be able to help me with all of my automotive needs. Thanks again for a remarkable job and amazing customer service. The sales team made it a smooth transition from old vehicle to brand new without any pressure. I wish there were more dealerships like Pete Moore. My family and I will always trust them to put us in the right car for the right price. Thank you again!

dheinz345

Mar 13, 2014

I worked with Jr. Robinson after I walked in and said I needed a used car. He showed me a handful of certified pre-owned cars and wasn't trying to feed me with what he thought I would want. I saw a 128i BMW and was just curious to hear the asking price and I was hooked once I heard it. I test drove it and Jr. Robinson just helped make the process fun all the way to closing. Aaron Eblen explained the extended warranty I purchased throughly. I can tell they both were being honest and would recommend Pete Moore to anyone looking for a used car.

MelissaSmith213

Mar 13, 2014

Everyone there was very polite and friendly. I felt comfortable in the environment and new I was getting treated fairly. As a female, that was very important to me. I would definitely recommend Pete Moore Volkswagen to friends and family for any of their vehicle needs.

mudflap1

Mar 12, 2014

I had a great "first time buyer" experience at Pete Moore Automotive....! They worked with me in the pricing of my "new" but used 2009 VW Jetta, so much so that i was able to then afford to have a 5yr warranty added to the car....! I bought the VW for my son but i must say it is a JOY to drive compared to my Ford Expedition...! Thank You all very much. :)

annhamilton

Mar 11, 2014

Bruce Harmon is one fantastic person! He is knowledgeable and understanding.Bruce allowed me to weigh all my options and helped me make the best decision formy life style. I highly recommend Bruce and the Pete Moore dealership and thank them for all their service.

rustytub

Mar 11, 2014

I generally do not like the car buying experience but was pleasantly surprised. Very helpful from the start, friendly & not pushy to get you to buy. I would recommend CJ as a salesperson.

seanpeterson1426

Mar 11, 2014

Gary provided a perfect customer experience, from knowledge and expertise regarding the car I purchased to the genuine and honest friendliness, it was a perfect car buying experience!

tblangan

Mar 10, 2014

We came to the dealership to pick up my Beetle that had been repaired by service, and stepped into the showroom to view the CC.NO ONE APPROACHED US, YAY, we had to ask for assistance. YAY. The dealership was never, never, pushy. The sales team treated us with respect. While my husband was test driving the CC, (I never test drive, leave it up to him) I wandered the lot because I want to see different styles. I went back into the showroom and asked the gentleman at the desk if I could see inside a Passat. He brought the car to me to sit in, drive if I wanted, and just review the car. He stepped back into the showroom and left me to myself. How refreshing! When my husband returned from his CC test drive, I asked him to look at the Passat. He did. He drove it and stated that was the car we were looking for. Ross Glucroft, sales consultant, assisted us in the new car purchase. He never pushed. Never. We decided to buy since all the stars were aligned. Our next encounter was Aaron Eblon, finance manager. We could have paid outright for the new car. But Aaron told us about the 0% interest rate. That made the deal a simple decision.Here was the best part of our experience, we had ZERO pressure from any employee, including Aaron the finance manager.I highly recommend this dealership. Check them out, I believe you too will have our experience.

REUBANKS

Mar 8, 2014

TIME SPENT AT DEALERSHIP WAS WAY TOO LONG FROM 12:00-4:00 /SPENT MOST OF TIME WAITING ON SALES PERSON/ WHEN I ARRIVED I DID NOT HAVE AN APPOINTMENT WITH MR. PRELL HE LET ME KNOW THAT HE HAD SOMEONE ON THE WAY IN FOR A CAR AND HE SPENT MULTIPLE TIME ON PHONE/ THEN HE TURNED ME OVER TO MR. [CJ] TO DO THE SALE/ WHICH I THINK HE SHOULD GET THE CREDIT FOR MY SALE HE IS A FRIENDLY AND PATIENT PERSON HE SPENT ALL AFTERNOON WITH ME AND ANSWERED ALL MY QUESTIONS/ I ENJOYED WORKING WITH HIM AND WIL RECOMMEND HIM TO EVERYONE. AND AT THIS TIME I AM LOVING MY VW. THANKS

MJeter2608

Mar 7, 2014

Mark Torelli was great to work with. He made the process easy, making sure that what I wanted was what I got. He was great as he showed me the features of the car and answered each question even when I had him repeat some things. I have loved my service that I get, which was why I traded in my Passat and got the EOS from Pete Moore.

cathyedwr

Mar 6, 2014

No pressure sales, told them what I would trade my car for and got the new car's price lowered by $5000.00 before trade.Good service, I don't need to take my car home to wash it after the mechanics have finished their work.( grease & oil ) The work that is to be done has always been done, no surprises and I don't have to inspect the areas afterwards.The only reason I can't give a great for friendliness is both my wife and myself did have a problem with one person that no longer works there or I just haven't seen him.

mrushing

Mar 5, 2014

Buck did an excellent job selling the car. I hate buying a car, but Buck made the entire process easy and stress free. He was friendly and knowledgeable about the cars he was selling. I was introduced to the sales and service managers. They made me feel like I was home. I loved the e-pricing concept and the generous financial incentives I received.

WilliamKapanka

Mar 3, 2014

I purchased this car on February 28, 2014. The services provided by Mr. Jenkins, Mr. Korel, and Green was second to none in my experience buying new cars. They were quick, fair, friendly, and made certain I was totally happy with my purchase before I left. They changes I requested to the car and the setup of accessories were carried out quickly and done well. They knew the product, explained how to the use features, gave me a good price, and a good deal on my trade. I would recommend these folks and this dealership to anyone.

KyleCooper

Feb 28, 2014

This is the second used car that I have bought from this dealership. I also have purchased 2 new vehicles here, and in every case the experience has been very pleasant. I have always gotten a decent price, and the representatives have always bent over backwards to make the experience go smoothly and pleasantly. The last three times we have dealt with Mark Torelli and have to say that as long as he is there whenever we need a new or used car we will continue to go to this dealership and work with Mark.

FlightRNP

Feb 27, 2014

Best experience I have ever had buying a vehicle. Vehicle located, price negotiated without all the usual back and forth, paperwork submitted, and deal closed. Superb!!

MichelleMitchell

Feb 25, 2014

I gave the review I did because it was just that, great service. Mark was very friendly and helpful and did everything in his power to make me happy. I love my new van.

mmk0115

Feb 25, 2014

Great, quick customer service. Sales consultant was friendly. We have used him twice now. I would definitely recommend this dealer and consultant. He didnt show us cars way out of our price range.

october2016

Feb 22, 2014

In August of 2013 year my 21 year old car finally kicked the bucket. I began my car search the next day, and was very unsuccessful. Everywhere I turned to fro help, I was turned down. Different car dealerships and different people kept filling my head with broken promises about helping me get a car. So I decided to wait until income tax time to try to purchase a new car, because I knew dealerships would have deals going on. Once again more broken promises about helping me get a car. Keep in mind that I've been bumming rides to work, church, and everywhere else since August of 2013. Friday morning February 21, 2014 I decided to look up the different car lots in Pensacola. I came across Pete Moore and looked at their inventory. I came across a car that I had my eye on for a while, and sent them a e-mail asking fro more information about that car. Soon as I sent that e-mail, I received a call and two e-mails from Mark Torelli. He was very nice and very helpful. We set up a appointment to meet later that afternoon when I got off work. I got off work and my mother and I came to meet with Mark. We came in, talked, had a few bottles of water, Mark was back In forth taking care of business, he left the building for a sec, and came back with my new car!!! I was beyond excited and wanted to cry. It was a time consuming process, but well worth the wait. Mark Torelli and Dan Freeman made it possible and affordable for me to purchase my 2009 Chevy Malibu and I thank them for that. I got the car I wanted for a great price with great friendly service. So if anybody needs a car, I highly recommend you pay them a visit.

lindarutherford

Feb 20, 2014

I had a great experience at Pete Moore, I would recommend this Dealer ship to any one wanting to buy a new car. CJ was very Knowledgeable and explained every thing to me. Thanks CJ it was a joy dealing with you.

cinregis

Feb 19, 2014

I had the pleasure of buying a vehicle from Mark Torelli and he made purchasing a vehicle such a pleasant experience. Mark went above and beyond to make sure I was comfortable with every step of the process. The professionalism that Mark Torelli and Aaron Eblen showed that day really changed my impression on buying a vehicle and I will definetely be sending anyone I know who needs a vehicle to Mark Torelli. It was an overall outstanding experience. Thank you very much.

beevrstads

Feb 18, 2014

Mark was very helpful from the get-go. In fact, he started helping me prior to them even being open for business. I told him I had a specific time I'd need to leave by, and he made sure to have me out of there on time. Dan, after learning I was in the military, offered me a military discount on the truck without me even asking. I would go back to this dealership (and these dealers...) again.

bill98

Feb 17, 2014

This is the second vehicle that I purchased from this dealiership in two years. Both times I was treated with friendliness, fairness, and a genuine attempt to satisy my vehicle needs. From start to finish it has been a pleasure to deal with Pete Moore.

jdelezen

Feb 17, 2014

Bruce was great! He was very educated about the car & helpful. But he was never pushy or typical "salesman" -- which was refreshing. I'd recommend him (and Pete Moore in general) in a heartbeat.

NORNEE

Feb 17, 2014

Mr. Torelli was very friendly and helpful. I would most definitely ask for him again. Unlike many dealerships I did not feel pressured at any time during the sale. The only thing I thought it would have been nice for the dealership to offer me a FREE set of the rubber car mats for my Passat. The last dealership (GOSSETT VW) in Memphis have me a free set for the 2012 Golf TDI which I traded to you. v/rMoyer Hall

sams1

Feb 14, 2014

we called pete moore imports and spoke with gary destefano about trading our Camaro in on a vw. we set an appointment for the next day and gary was out sick. gary called me and said he was sick to see mark torelli. when we got to the dealership mark met us and was very friendly but at the same time was very professional. he new what he was doing and took our information and showed us the Passat 2013 , we loved it, my husband looked it over and mark went to work on making us an affordable deal. which he did. we love the car and the professionalism that comes from the pete moore imports. I have a 2001 vw beetle as well and these folks are very good at what they do. they are exceptional with customer service and satisfaction.thanks pete moore imports!! sincerely, Stephen and Christi nicholas

powertmaxx

Feb 12, 2014

I hate to buy cars from dealers. I found this car on the internet. I liked my experience with the dealership and with Buck Lee. I think you all have gone more than the extra mile to make this a positive experience for me. Absolutely the best experience I have ever had in buying a car from a dealership. I WILL recommend you all to everyone. Service I did not expect. Thank you. K. Finnie

mevers

Feb 11, 2014

I had called to respond to a online ad and talked to Jason McArthur. Since he was going to be away when I was going to go to look at the car he forwarded my info to Mark and told him to expect me. Since Mark had my description and expected time of arrival he greeted me in the parking lot and had already arranged for me to test drive. The car was not what I had hoped for but Mark was quick to determine my interest and find the right car for me. After that Mark was efficient in getting all of the paper work processed as quickly as possible while still informing me of all of the benefits of working with the Pete Moore dealership.

cgbjetta

Feb 10, 2014

Took a little work to find the right car over the phone and with e-mail. Mark helped me find the right one for my situation, a 2014 Jetta S. Actual purchasing of the car at the dealership was the fastest easiest car purchase I have ever made. My car was out front and ready to go, a few minutes of paper work and it was done. The car is great, what I needed at the price I could afford. Drives great, everything works. So far the car is better than I could have hoped for.

edlt4778

Feb 7, 2014

Mark is an employee Pete Moore should be proud of. He worked with us and showed us the quality and excellence of the CC VW. Mark took the time before the sale on the features of the CC and then after the sale to walk through the setup and hints on using the various features of the CC. When we need another auto we will definitely be back . Thanks to both Mark and Jeff for their excellent assistance.

Ellamar001

Feb 6, 2014

I have always bought my cars from Wayne Freeman and have recommended him to all of my friends and family who have also bought cars from him. He is kind, honest, and very patient. I recently had an accident in my Volkswagon Jetta and was tasked with finding a collision center. In the past I've dealt with home town body shops that my parents knew, but decided to go with the people that have always gone above and beyond for me. I had the opportunity to work with Mrs. Lisa Reed and have to say that she was absolutely awesome! She was so helpful and offered lots of alternatives for me being a very busy professional and single mom. Thanks Pete Moore!

aanderson1978

Feb 4, 2014

I would like to say thank JR Robinson for making our new car purchase a pleasant experience. He went over all the details of the the vehicle, and addressed our concerns professionally. I would also like to thank the Sales manager Jeff Korel for working with us to get the most possible out of our trade. The purchase of our new Passat was very pleasant, and I will definitely refer Pete Moore Volkswagen to my friends and family.

jayhowie1

Feb 1, 2014

We purchased our second vehicle from Mark Torelli. The first VW was a new Tiguan and second CPO Golf. He went above and beyond ensuring we got what we needed. We were in between 2 VW models and with his help and patience we got it nailed down on a Golf. I am not a big fan of reviews, but this one is warranted if even one person goes and has a positive car buying experience with Mark. I am positive they will.

12PAS

Jan 29, 2014

I took my car in for repair and saw the Audi while waiting for a loaner. The salesman who first approached me was Mr. Jenkins. He was professional, knowledgeable and was never pushy. He found answers for me when he didn't know himself. I live in Alabama and go out of my way to go to Pete Moore because of the way the service department treated their customers. The price was fair, I did a lot of checking on line and the car I purchased had great mileage. The offer I received by trading in my car may have been a little less than if i had tried to sell my car on Craig's list but it was hassle free. Their business office was also pleasant to work with.

mbuttrick

Jan 28, 2014

I live in MIami. My wife was looking for a VW Beetle Convertible TDI with Nav. in a particular color combination. There was only one in the entire state, and it was located at Pete Moore in Pensacola. That is literally as far as you can get from Miami while still staying in Florida. Not an ideal scenario but Pete Moore made it easy. Frank Mullikin gave me a fair price and was professional from start to finish. I would definitely recommend this dealership.

Breezer0909

Jan 23, 2014

I had a very good experience thanks to Kyle Prell. He was very helpful and did a very good job in getting exactly what I wanted with the vehicle. He also got everything done in a very timely matter. He also made sure I understood how all the little details of my car worked before I left which was a huge help and much appreciated!

msummerss

Jan 20, 2014

Pleasant shopping experience. Disappointed with trade-in value. Very pleased with my purchase. Staff was professional and friendly on a rainy day. Appreciated the gas voucher to fill up the car.

Slherrin

Jan 20, 2014

Great car buying service! Came in to service our Passat & purchased this great Beetle. We've been considering a car with significantly better gas mileage. You can't beat the TDI! Thanks for the great sales experience Mark!

dmtoler

Jan 17, 2014

Mark Torelli was very cordial and helpful. He presented several vehicles that met our criteria and seemed to act as our advocate while negotiating the final price for our purchase. We did not spend time endlessly time negotiating back and forth with the management. They made an initial offer, we countered and the deal was done. The business managers provided a great deal of help in selecting a finance plan for our car purchase. We were not bombarded with up sales, extended warranties and the like. Overall I would give this dealership and the personnel we worked with high marks for friendliness and customer service and would recommend this dealership to others.

KristalStacey

Jan 14, 2014

Mr. Harmon was exceptionally professional and made the purchase of our new vehicle easy. He was very knowledgeable and courteous, he made not only myself, but my wife and child feel welcome. This is definitely the dealership that I would continue to do business with and would recommend anyone interested in purchasing a Volkswagen, to visit this dealership. Amazing experience!

writeranna

Jan 12, 2014

What can I say? I never write reviews for things, especially dealerships, unless they're scandalously negative and we've been treated horribly (yes, I'm one of THOSE people). But I was so impressed with Mark Torelli and his non-intrusive way of handling our sale that I just had to write a review about it. From the get go, Mark was waiting for us when we got there. He didn't try to find other customers and then pass us on to someone else. We immediately got into the car buying process. Mark could tell that I didn't feel good, and kept asking, to the point of begging if he could get me anything. He even offered to make me a cup of green tea from his own personal stash. When it came time to get our trade in evaluated, Mark brought back a low number from the sales manager (Mark's job/responsibility does not include evaluating trades so this was not his fault). But he heard our arguments on why we felt we needed more for our trade, relayed it to the manager, and BOOM we got what we wanted. The haggling process was close to non-existent, and I truly believe it was because of Mark. We got a good deal on the Toyota Tundra we were buying, we got a good deal on our trade, but I have to say the best part of it all was that we weren't kept waiting hours and hours on end like we were at other dealerships. The car buying process usually gives me an eye twitch, but I have to say this time it was a pleasant experience, despite that fact that I was sick. Mark was professional and kind. We also had the good fortune to come across Kim in finance, who did NOT try to hard core sell us pointless warranties or insurance that we didn't need. She was very straightforward and friendly about our financing options and we liked her immediately. What's more, we could tell we were in good hands with her; her experience and expertise were evident every time she opened her mouth. Over all, we had a great experience with Pete Moore. Mark and Kim are an asset there, and if you're thinking about visiting the dealership, I would insist on working with them. You won't regret it. My husband and I have bought so many cars in the past few years, it's ridiculous. We've had, hands down, our best experience at Pete Moore with Mark Torelli and Kim.

jposey7

Jan 10, 2014

Wonderful experience! My husband and I couldn't be happier with the experience and the vehicle. Bruce was a fantastic salesman. Thanks Pete Moore Volkswagen!

Alongcamemegan

Jan 9, 2014

Mark was extremely genuine, knowledgeable about the vehicles as well as the vehicle I was trading. He gave me the feeling as if I was a values guest instead of a customer and truly understands that sales is really all about service..and also that in the automotive field, the sales department makes the first sale and the service department (maintenance) do the rest, recommending to use their service department. I'm hard to please but i found that Mark made the grade, meaning I never felt pressure and always felt like he aimed to please. Thanks, Pete Moore for having Mark on staff. Best experience purchasing a new car (this one being my 7th.)

eldman90

Jan 9, 2014

We went in to look at the Jeep, weren't sure if we wanted to buy yet. But Mark was more than helpful, answered all of our questions and didn't try to push a sale on us. His positive attitude and helpfulness was one driving factor in making the purchase. Couldn't be more happy with the service we received.

Koppin349

Jan 9, 2014

One of the reasons we hate going to a car lot is we feel the salesman has pressure put on him by the sales manager to make the sale no matter what, and every action is being criticized. Mark was allowed to work with us and I didn't feel like he was having to report his every move to his boss. I felt no pressure and my wife and I had a great experience.

pma316

Jan 9, 2014

Rick Cribb's professionalism and customer service standard were exemplar. In today's world of poor customer service standards, it was very refreshing to encounter an individual attuned to the needs of the individual. I was very pleased with the overall encounter, and am grateful for Rick's assistance.

rtm815

Jan 3, 2014

I purchased my first VW from Mark a little over a year ago, and when it was time to change to a differnt model VW Mark was there again to help. Very personable and level-headed. I would recommend seeing Mark for all your new or used car needs.

bvelez

Jan 2, 2014

Dealership is very honest and treats its customers with respect. Both Mr. C.J.and Mr Korel were very friendly and very customer service orientated. Best dealership around!

salepidi

Jan 1, 2014

I purchased a 2013 VW Beetle from Mark Torelli at Pete Moore Volkswagon. The experience of working with Mark in making this purchase was very positive. His "no pressure" sales approach was very much appreciated and he did not attempt to sway me in any particular direction. He listened to what I was looking for in a vehicle and I was feel that the Beetle I purchased was the best choice for my needs, lifestyle and personality!So far I have driven the car for two days and I love it!

Materialmann

Dec 31, 2013

Financing lady was awesome, Jeff was very patient with me and got me into what I wanted! Even though it was pouring rain that day!

DianeL12

Dec 28, 2013

While looking for a new care and checking out the Volkswagon online Kyle Prell emailed me back answering my questions and asked to set up an appointment which I did. I must admit at first I was a little apprehensive but glad I made the appoint because Kyle was friendly, professional, and answered all my questions. This was the best experience I had out of all cars looked at and car salesmen I talked with. I would recommend this dealership to anyone and have them ask for Kyle. Although Kyle did all the sales Kim did the paper work and she too was very professional, and knowledgeable. Jeff came over introduced himself and gave the OK on the deal., this was my only dealing with him but he was friendly. My only dealing with Jay was when Kyle introduced me to him and told me to contact him for all my service needs. Jeff did explain the inspection services and answered questions I had about the nitrogen in my tires should I move. Overall I had a GREAT experience with this Volkswagon dealership.

schwartz28

Dec 23, 2013

I just purchased my third vw from Pete Moore vw. I looked at Honda, and Gmc. I was just going to "take a look" at pet moore. I am not sure how it happened, but they had the perfect car,the most knowledgeable staff, smiling happy to see me people from the gm, sales mgr, a service writer, and of course my salesman Kyle Prell. I thought the passat was going to be beyond my budget, they made some suggestions as to how i could get more car with minor equipment changes. No haggling, discomfort, or buyers remorse.

FLCoyote

Dec 17, 2013

Mark was courteous, professional, and knowlegeable about the Mitsubishi Outlander we purchased. He was honest and open in all of our negotiations. I have already recommended him to several of my friends and have conveyed a highly favorable opinion of the dealership in general.

ajmugs

Dec 15, 2013

I was very pleased with the "No Hassle" approach used by the employees at Pete Moore. I never felt pressured.The friendly attitude and efficiency of everyone I dealt with was appreciated.CJ is a huge asset to the Pete Moore Team. I felt very comfortable in talking with him and felt that he had my personal interest as his primary concern. I have a habit of "Dressing Down" when I go shopping. Even though I looked like a street person, CJ treated me with respect and courtesy.The other dealers, that I visited on my quest for a used truck, did not give me a second look. This is the second used truck I have purchased from Pete Moore. I can assure you that I have and will continue to recommend Pete Moore as a source for a vehicle, new or used.CJ, I will be sending you some business! I know hundreds of people and they are always asking me for my advice on vehicles.So, thanks for making my truck buying experience pleasurable.

Shellykirby08

Dec 15, 2013

Mark Torelli is great, he did a great job helping me get the car I wanted. He was very helpfulll, very nice. Glad I had him as a salesperson, and when I want another car I hope he is still around.

ChristopherDoshier

Dec 12, 2013

I had a very pleasant experience at Pete Moore Volkswagen. I was able to get the quality sales service needed to help me get the amazing 2011 Kia Sorrento SX, which happened to be the perfect fit for my current situation and lifestyle. All cudos to Mr. Mark Torelli and Ms. Kim, thanks a bunch!

mjf2110

Dec 11, 2013

I went to Pete Moore yesterday to buy a 2013 Golf. Mark meet me and my family when we arrived. He was vary pleasant for the beginning even though the weather was horrible. Mark suggest we look at the used cars for because it was a better value. We did not see any thing we liked. He took us over to the new lot and showed us the new golfs they had in stock. He was vary knowledgable about the golf. We took it out for a test drive and mark explained all the advantages of buying a Volkswagen. We returned to the car lot and mark asked if we had thought about a jetta. I had not but was willing to look at them. Mark pulled up in the last jetta TDI on the lot. We took it for a test drive and again mark explain the differences between the two cars. He convinced me the jetta was a better value for me and my family. I now wanted the jetta but i did not like the light interior color of the car. I have 2 kids and they would trash it. Mark worked hard to find a car that i liked. He came back with a 2012 jetta TDI what had been used for a dealer courtesy car. It only had 4900 miles on it and it had a lot more features than the other two cars. Mark and I sat down and his desk and did all the paper work. We meet the finance officer and she ran the numbers. At first i was not thrilled about whats she was offering and i counter offered $1000 less. I was turned down and mark was concerned about me not getting the car. We got up and were ready to leave and the head finance offer smartly remarks "whats a $1000 to you". I told him I don't know but your the numbers guy. I could see on his face he did not like that answer. But i was there to get the best deal possible for my dollar. He said fine and came back to a price i could agree on. We finish up the paper work with the finanace officer and we also added the basic service plan which brought us back to the starting price. While the car was being prepared for me to take it home, Mark went over everything again and made sure that all my questions were answered. I have played the car buying game 10 plus times and i can say with out a doubt that Pete Moore Volkswagen and Mark Torelli have been the friendliest to deal with. It usually takes me at least a week to buy a car and we had the deal done in under 2 hours.

conciergesandestin

Dec 3, 2013

Excellent customer service. Friendly, informative, patient, and good listener. All staff introduced to me and followed up throughout the leasing process. Very pleased with dealership!

Socal7775

Dec 1, 2013

Pete Moore Volkswagen is, hands down, the best dealership in Pensacola. I first visited this dealership almost 2 years ago when my wife and I were looking to trade in her gas guzzling Tahoe for a Tiguan. This was when we first met Mark Torelli. Unlike other dealerships in the area we had visited earlier that day, we never felt pressured or rushed, and our questions were all answered honestly. We felt like he truly wanted to help us purchase the right vehicle for us, not just sell us something to make a buck. The great service we received that day is what brought me back a second time to compare the Passat and Jetta TDI's. The dealer that initially greeted us showed us a couple of different vehicles that fit what we were looking for. He never tried to sell us anything which was refreshing. He simply showed us what he thought we were wanting to take a look at and answered any questions we had. I had mentioned we bought my wife's Tiguan from Pete Moore and came back because of the great service. He found out we had worked with Mark and went in to get him, as it's their policy to do so. This was fine with us since he was great to work with the last time. Once again we received great service from Mark. He showed me what I went in to look at, as well as gave me options I hadn't thought about. I ended up getting a brand new 2013 Jetta TDI for the price of the used ones I had went in to look at, as they were trying to off load the last couple 2013's. I hadn't even thought that would be an option. Mark always seemed to have our best interest in mind and didn't try and convince us to get something we didn't want or need. Kim handled our financing and was incredibly patient with my wife and I as we crunched all the numbers to decide what kind of payment we wanted to pay, and what kind of extended warranty would be best.

RonaldGriffin

Nov 29, 2013

Mark at Pete Moore was very friendly and professional, he helped make my car buying experance a pleasant one, i wiil recomend the dealership to my friends

donalddonna.alloway

Nov 29, 2013

Mark, Kim and Dan did an excellent job and helping us search for the right vehicle and get it financed and the trade in deal was great also. Could not have picked a better experience with some wonderful people.

nychelle06

Nov 25, 2013

I currently live in Montgomery, AL where there is a Volkswagen dealership there. I chose to make the drive to Pensacola to make my purchase. The experience was great. The staff was very helpful and very friendly. The service that I received was 5 star rated. I was able to get in and out without hassle and without delay. The staff was very knowledgeable and informative of inventory. Even the guy that help with financing and the warranty did a great job. I will and have recommended this dealership to friends and family and I will return for future car purchasing needs. C. Tyrone Jenkins

rbklemm

Nov 25, 2013

Sales person was attentive to my requests. We worked out much of the pre-selection process via e-mail after on-line shopping (by me) which suited my desire to spend minimal time at the actual dealer location. Arrangement for extended test drive was very fair, and cooperative nature of both sales & business units was outstanding. I definitely will recommend this dealer to others. Very satisfied.

priddyboy73

Nov 22, 2013

I have bought many new cars over the years and this by far was the best experience I've had to date thanks to Cornell and his willingness to do exactly what was asked and not waste my time with the whole back and forth that usually accompanies a new car buying experience. I am happy that he was the salesman that approached me upon my arrival to the dealership, his knowledge of the vehicles and features of the vehicles made the decision of which car to purchase easier and more enjoyable. I will be sure to recommend Cornell to anyone that is in the market for a new vehicle, it was a pleasure doing business with Pete Moore Volkswagen and I'm sure I will do business again there in the future.

abaraya

Nov 21, 2013

This is the second vehicle I have purchased from Pete Moore in the last 10 years. As some of the faces have changed the service given by the team never has. I have been privileged to have received excellent customer service from every member of the team that I have made contact with. The staff from the moment I stepped foot on the lot greeted my wife and myself with a smile and a cheerful disposition. Mark Torelli was an absolute pleasure to work with and I thank him for making my car buying experience an absolute pleasure. We could not find a car that we wanted in our price range when we originally came to the dealership but Mark kept in contact with me through texts and when we found one he thought met my list of wants and needs he called us up and the next day we had purchased a vehicle. Our negotiation was easy nothing short of easy. We got a quality car at a fair price and even though it was bought AS IS the sunroof went out on our final test drive and they fixed it at their cost because we had already agreed on a price. That is going above and beyond what had to be done to make sure the customer was taken care of and for that reason when our daughter turns 16 in 3 years the first place I will come to look at cars will be Pete Moore. I can only hope that Mark Torelli is still a member of your quality team at that point.

Colleen_Kiefer

Nov 20, 2013

We had to trade in our lease due to a new job that would have exceded our max milage in a year. We traded in a VW Beetle for a Jetta TDI. Jeff gave us a great trade in and Mark helpd us in deciding on the best vehicle for our needs. Mark showed us our options when it came to trading in the lease and it was hassle free. Mark was not pushy and didn't rush us in making a decision. We believe we were treated fair and got a great new car in the process. We would recommend Pete Moore and their employees for helping with buying a new/used car.

wilso057

Nov 17, 2013

Mark was fantastic and made buying my Sportwagen so easy. He let me keep the car for the weekend and was not pushy at all. I did my research on Consumer Reports before returning to the dealership and came out with an even better deal without having to negotiate. Go see Mark! LOVE my Sportwagen!

gary1800

Nov 16, 2013

My experience at this dealership was great from start to finish my salesperson made the experience pleasant and fast.I would recommend this dealership to anyone looking for a new or used car. I felt I got a good deal and was treated with respect and courtesy.

JudyBlue

Nov 14, 2013

What a great experience for me!!!! Mark was perfect! He was so helpful and kind. He made what I was dreading a great time. He is friendly, kind, and sincere. Mark is a happy person and make you feel comfortable and cared for. What an asset to Pete Moore! Mark is THE MAN!!

shiner7

Nov 12, 2013

My wife and I worked with Mark Torelli and were blessed with a great experience. Mark was the most professional and honest car salesman that we have ever worked with. We had a few different models in mind that we wanted to look at and Mark was very knowledgable about the Volkswagen models and the other manufacturer models that we looked at. He helped us select the right car for our family's needs and at no time tried to up-sale us or put us in a car that was out of our price range. I appreciated Mark's genuine interest in assisting my family. It is easy to encounter car salesmen out there that view you as merely another number in their quota or through the lens of how much commission that they can earn from you. Mark is a rare exception to this stereotype. Once our purchase was made, he was very thorough in explaining the various feature of the car and ensuring we had them set-up properly. He was very patient with us and our 2 young children (ages 2 and 5) through the entire buying process. I highly recommend Mark Torelli to anyone searching for a new or used car. Pete Moore VW is an very friendly and professional dealership and Mark epitomized the standard that they set for customer service.

timwells1

Nov 12, 2013

My mother leased a Volkswagon roughly a month ago and my Honda Civic was coming up on its lease. I went to the Pensacola Honda dealership to potentially buy my car out of its lease, but the customer service was horrible. I was literally ignored by about 3 different salesmen, and I left. So when I went to search for a new car, I went to Pete Moore to search for a new VW. Mark Torelli greeted me right away and I told him what I was looking for and the price range I needed. He showed me this Jetta that was perfect and did a great job telling me everything about the car. He knew how that car was built down to the door hinges. I went to a few other dealerships afterwards, but none left the impression that that Jetta Mark sold me did.

Luiscmhs

Nov 11, 2013

Mr. Torelli was very helpful in helping my wife and I choose our first car. The process was very smooth and we are very satisfied with our vehicle. We highly recommend this dealership and you cannot go wrong with having Mr. Torelli guiding you through the process.

JettaWagon13

Nov 10, 2013

We had a great experience with Mark Torelli. I visited the dealership several weeks ago for service on my old vehicle and when I walked over to the sales floor Mark walked around the lot showing me several different vehicles. He was very informative. When it was time to purchase my new vehicle I called Mark and then returned and spent most of the day test driving different vehicles and learning about different options I had. He never put any pressure on us and made us feel very comfortable. It was a great purchasing experience and I'll recommend Mark to my friends that are interested in buying a VW.

sharky9714

Nov 10, 2013

Dealership is very friendly and has an overall satisfaction for customer support. Sales department is working great for the customers wants, and very helpful with finding exactly what you want.A+++ Highly Recommended

wingnut0524

Nov 10, 2013

From the moment we arrived, Frank Mullikin and the crew treated us with kindness, respect, and showed that they wanted our business. Their prices seemed competitive, and we feel that we got a descent deal on our trade in. Very little "back-and-forth" haggling and a friendly and organized finance staff made for a pleasant buying experience. We've purchased several vehicles in the past and this experience has been the best, by far!

Jon Brandon

Nov 8, 2013

They went out of their way to find my vehicle, they didn't have a manual version of the 2014 Beetle GSR so they found one on it's way to a different dealership and had it for me in just four days.

blackcat682

Nov 7, 2013

My sales associate was extremely helpful in finding me my first car, from the first day I went looking for a car Mark was extremely friendly and helpful. My parents have bought 2 cars from Mark at Pete Moore VW before, and I can see why my mother took me there first. It was not Marks fault that I did not get exactly what I wanted in a car, but he found me a car that was almost there and was actually within my price range! To my knowledge, Mark was presented with an opprotunity when the previous owner brought in his car. I was the first person Mark thought of when he saw this car, he knew that it would be a great deal for me as well as it had many characteristics in a car that I was looking for. I will definitely be coming back in a few years to get another car.

dwkoon

Nov 1, 2013

Upon reaching a decision to investigate the possibility of purchasing a new VW I returned to Pete Moore, previous source. Upon arriving I was met by Mr. Torelli, and after explaining my purpose, he immediately was able to locate Mr. Kyle Prell, my previous sales representative. We exchanged a few pleasantries and then proceeded to find an acceptable vehicle. Having had a very pleasant buying experience thru Mr. Prell on my previous purchase, I was very much at ease and comfortable in the knowledge we would have a successful agreement suitable to both. Upon reaching the finals of pricing etc. we managed to "visit" and discus many common areas in the Pensacola/Brownsville area where we both had been raised. Being raised and schooled in the Pensacola area it was an enjoyable experience to expand a car sale into a personal friendship. These types of business experiences are the life-blood of a successful enterprise. Building customer confidence, having an excellent product and having concern for the buyers are paramount in todays climate. Mr. Moore is very fortunate to have employees who demonstrate these traits. My thanks and gratitude to Mr. Moore, Mr. Prell and the many others involved in this personal experience. To Mr. Prell, again thank you for you kindness, concern and friendly mannerism. May you have continued success. Your Friend, Don Koontz

ErikaMeyer

Oct 31, 2013

Mark Torelli went out of his way to please us with his presentation and friendly manner when we came to the Dealership to buy a volkswagen. We were highly pleased with the swift service.

Gnome_3000

Oct 31, 2013

Awesome sales associate! Made us feel at home and I knew he was there to help and do his best to get the best deal.

Savanna1986

Oct 31, 2013

This was my second visit to Pete Moore imports within a month and two new vehicle purchases. I had the pleasure of working with Mark. Mark goes far and beyond to help when assisting you. I would highly recommend that you give Mark Torrelli a visit when you are searching for a new car, you will not be disappointed.

rn2bgin

Oct 29, 2013

I would have told you never to buy a car from Pete Moore after I purchased a vehicle in 2008 from them. Our salesperson sucked!!!! I still can't believe we bought the car from him that day. The only reason I still did business with Pete Moore was because of Mike Kern and Rich Lord in service. These guys are by far the most valuable assets to VW because of their service knowledge and customer service. Anyway, Mark Torelli changed my opinion about the car buying experience at Pete Moore VW. He is a really nice guy. He treated us with respect. He didn't pitch the car salesman mumbo jumbo. We didn't feel pressured. I believe that he would have let us walk away if we didn't feel comfortable without making us feel lousy, which is important when the car deal isn't right for you. Thanks Mark for all your help on 10.26.13.

110268

Oct 29, 2013

Gary DeStefano is the most friendly sales person I have ever worked with in making a major purchase. He took the time to listen and understand what I wanted and did everything possible to make it happen, this included having my old truck detailed instead of the new Passat I purchased (boy did the truck need it), the Passat looked brand new. I had spent over a year looking for a rare version of this car and was notified the minute he noticed it on their lot. No pressure felt at all in any dealings with this dealership. Thank you for doing all you say you do and more.

PCobbI

Oct 27, 2013

Our visit at Pete Moore Volkswagen was pleasant from the time we first drove up to the dealership, Our salesman, Bruce Harmon, wasvery friendly and could answer any questions we had concerning a Beetle vehicle. He was not pushy but very cordial the whole time weworked with him. We didn;t buy the first day but Bruce e-mailed any information he thought we would want to know. After agreeing on aprice we went back to the dealership and bought a 2013 Beetle. Everyone we came in contact with were very friendly and helpful . KimGilbert was very professional in explaining the warranty and Maintenance packages. She was very helpful.All in all, we had a very good experience at this dealership and will have more as we take the car in for different services. We wouldrecommend this dealership to others.

GeoffH

Oct 24, 2013

Very happy with purchasing from Pete Moore imports, Mark did everything possible to make sure my needs where met and there was absolutely no pressure to "buy now!" For the test drive, they handed me the keys and told me to take the car out and told to take as long as I needed. They even offered to let me take the car home overnight to make sure it was a fit with me. After the test drive, I told them I wanted to think about it for a few days and let them know. It was nice during those few days of thinking not to be bombarded with "are you going to buy it?" calls. When I let Mark know I was ready to purchase, the car was ready and detailed, their offer was within a $100 of mine and the finance department was able to beat the interest rate on the loan I had already secured. Mark stepped me through the various features of the car and has remained in contact to make sure I'm happy with the purchase. I would recommend Pete Moore VW for your next purchase. I felt like they were genuinely concerned about what I wanted and not just trying to sell another car.

newcar14

Oct 22, 2013

Mark and Aaron allowed me to enjoy purchasing my new car. I had not purchased a car since 1998 and had many questions about all of my options. They listened to me and helped me to make a smart decision and I love my new Mitsubishi Outlander sport car. I would defiantly recommend them to anyone looking for a new or used car

Arietta

Oct 15, 2013

This was a very good car buying experience because I normally detest car shopping. Kyle was very friendly and very professional, explaining any questions I had and i did not have to wait hours for your personnel to negotiate the details of my purchase. Kim also was very friendly and helpful in explaining the options and features I could purchase for my car. We went through the paperwork quickly and thoroughly. Other employees I met were helpful and friendly and I did not feel pressed into buying or doing any thing I did not want. Being new residents of Florida was stressful for us but your people made us feel right at home. Keep up the excellent work.

pmccoy

Oct 14, 2013

Mr. Pete Moore my name is Patricia McCoy I had a very unfortunate accident that left me in a very difficultposition. Mr. Marshall, Mr. Doss and Ms. Julie Frith worked very hard to help me get a car. They were caring and very helpful. They did all they could to get me a car. They went above and beyond what people would expect. I would very much like to thank them for their kind and considerate manner.Sincerely,Patricia McCoy

PittsburghD

Oct 9, 2013

This was the easiest and most stress-free car purchase I have ever made. Mark answered all of my questions and had everything ready on time for my bank and for me. Mark introduced me to the sales and service departments as well as giving me a thorough walk-through of my new Passat. I would highly recommend anyone looking for a VW to checkout Pete Moore and the professional staff there. Besides the quality service Pete Moore had the best pricing in the area (to include Alabama and Georgia). Thanks again to Mark and the entire crew at Pete Moore for making this such a good experience.

thouse1963

Oct 6, 2013

We recently purchased our third VW from Pete Moore. We love the Team here so much that we drive over an hour just to get to the dealership passing several others along the way. Jeff Korel is the Sales Manager that we usually deal with. He is very nice and always gives us the numbers we need to make a deal. Kim in finance was a pleasure to work with and did an excellent job explaining everything to us. Mike Kern, Service Manager, you and your guys rock. We have never had any problems making appointments for our scheduled service. You get us in and get us out in a timely manner.Our previous Sales Associate had left the company and we thought we would never find another as good. However, Kyle Prell is our new Sales Associate. We love no hassle, simple, and honest and Kyle Prell delivered!!!! Kyle Prell you definitely exceeded our expectations. We love the Pete Moore Team of professionals and highly recommend them.David & Tammy HouseM. Alabama

Vwdealerreviewer

Oct 5, 2013

Bought two new cars from Frank, excellent salesman. Professional, honest, and works hard to get you what you want, when you want it. Highly recommend Frank, and Pete Moore VW.

leodeluft

Oct 5, 2013

I have done business with Pete Moore twice, they are all you could ask for in a dealership. I can not say enough for the service department going the extra mile for us when we purchased a problematic van from another area VW dealer, they won our business through excellent customer service and the sales department operates in the same manner. Thanks again Gents in service and sales for all your help.

Acaseybryant

Oct 1, 2013

Great service, great cars, great business ethics. There was no space or shadow in the sale from over the phone to over the desk! Thanks guys!

JenOB

Oct 1, 2013

Were greeted quickly by Mark. He answered all our questions and took time with us. We knew it was the end of the day, but he didn't rush us or was pushy. Once we decided on a vehicle, he got us a deal we could accept. Occurred over three days because we wanted to make sure we had the best deal. So far, very happy with the whole experience including financing. Kim? was very patient, got us a great rate and walked us through the numbers.

lynnme72

Oct 1, 2013

After doing a little homework I knew I wanted a Volkswagen, a CC to be exact. I bought a Diamante from Pete Moore about 16 years ago and the experience was great then so when I saw they were the VW dealer it was a no brainer. JR was my salesman and as far as 'car buying' goes, my whole experience couldn't have been better. I told him what I was looking for and what I was looking to spend and didnt' have alot of 'haggle' time because I had my 10 month old son with me. JR was very considerate of that fact and was very helpful. I'd also like to give a big high five to Kim in finance. I went there with my baby and without my husband and never once felt intimidated, everyone was knowledgeable, friendly and helpful. I HIGHLY recommend to anyone if they are looking for an automobile, VW or not, go see JR at Pete Moore. I love my 2009 CC!! THANK YOU JR :)Go to Pete Moore VW only if you want a GREAT vehicle for a GREAT price from a GREAT teamLynn Ellison

rachelquick

Sep 30, 2013

I can't say enough great things about this dealership. I visited Pete Moore after visiting and being turned down at at a few other dealerships. I was wanting a reliable, nice used car to get me back and forth to work. Having no credit, I was a first time car buyer, and a very small down payment...I expected a big no from them too. My salesman Jim Pankuch was awesome though and determined to get me not only in a car, but an excellent car. He worked his magic, along with the finance team and not only got me approved for a car, but for my "first choice", ideal car, which was a Volkswagon Jetta loaded. I can't say enough good things about these people. I will never look for a car anywhere else again nor let my friends or family shop anywhere else. Thanks for the car Pete Moore, I am loving it!!!

SandyAnderson

Sep 27, 2013

I love my Jetta!! My experience with Pete Moore Imports was great!! I feel I got a fair trade in value towards the purchase of my new Volkswagen which whom Dan Freeman assisted with. Jeff Korel worked numbers on the car to meet my satisfaction. Rick Cribb is very patient and kept in touch with me prior to my purchase. Big kuddos for you team!!

standavis

Sep 26, 2013

My wife, Sammie, has been wanting to buy a small convertible--a fun car. We considered a Miata, but concluded that it was too small for our purposes. She favored the VW Beetle, but it had to be red with a beige top and interior. We shopped our local VW dealership first, but we got the impression that even if they could find the right red convertible, they were not really interested in taking Sammie's 2003 Acura TL (one owner, really clean, less than 44,000 miles) in trade. Next we went to Pete Moore VW in Pensacola, and got hooked up with Buck Lee. He showed us a new 2013 red 2.5L beetle convertible equipped with everything Sammie wanted. We took it for a test drive (top up/top down) and Buck bravely explained all the controls and features from the back seat. He also let us test drive a 2.0 Turbo for a comparison, as I had been thinking that was the way to go. We concluded that if a suitable deal could be reached with the Acura trade-in, we'd go with the 2.5L. After a very short, straightforward negotiation, Buck shook our hands on what we considered a really fair deal , both for us and for the dealership. At no time did we ever feel pressured or rushed, and Buck did a good job of acquainting us with all the features and controls of the car. He was patient, understanding, and we were very comfortable with him even though we are old enough to be his great grandparents. We think he is a real asset to the dealership.Once the deal was struck, all hands quickly and thoroughly prepared the car and the necessary paperwork. All the employees we met were friendly, courteous, and efficient, and we drove home in Sammie's new red Beetle. Our only regrets involved leaving behind our much loved and faithful old Acura. (We both tend to get emotionally attached to most of our cars--I can only imagine the degree of attachment that is likely with our new Beetle convertible.)We would recommend Pete Moore VW to anyone.Stan and Sammie DavisNiceville, FL

sunrico90

Sep 26, 2013

Purchased our 2nd VW Passat from Pete Moore Imports on both occasions Gary and Jeff provided professional and friendly support. Gary provided superb and professional customer service that is very difficult to find with other dealers. He dedicated time to answer all of the questions, provided a number of vehicles that matched our needs and maintained a "no pressure" environment during this sale. If you are looking for a new or used car see Gary; best in the business.Jeff also provided superior support and facilitated the financing; his goal was for us to be 100% satisfied as a returning customer. The Pete Moore Import team is best in the area, passionate about their business and customer satisfaction is their #1 goal.Jay & Lilly

Whithart219

Sep 23, 2013

I had awesome service! CJ even came out to look at cars with me while it was raining! Thank you so much for your help! I love my new car!

catcoeurnoir

Sep 23, 2013

Everyone I spoke with was professional, courteous and kind. I left the dealership with a great vehicle at a price I could afford. No high-pressure tactics or bait and switch here, just a bunch of terrific people who are passionate about what they do. I can't thank them enough!

pmedic144

Sep 22, 2013

This is my fourth purchasing experience with Pete Moore Imports, 3 new and 1 used, and as in the past, I was not disappointed. I travel more than 50 miles and bypass several other dealerships in order to deal with this company. Unless I move from the area, I have no intention of dealing with any other dealer when it comes to purchasing or service. The staff at Pete Moore Imports has provided me and my family with exemplary customer service and I recommend them to all of my friends.

AMNMeehan

Sep 21, 2013

An overall excellent experience. The only real issue I had was the distance I had to travel, but dealing with a number of former military (or military affiliated) persons with assistance and professionalism of this caliber it was well worth the hike. Mark worked with me on even the most minute problems/ details and is extending the assistance beyond the sale. As for the 4/5 stars on pricing, I don't think anyone is ever comfortable finalizing, but again I was able to work painlessly with Mark and Danny to find a figure that worked for both parties. Aaron handled the final portion of the sale professionally and had an extensive knowledge of the whole process and was very helpful throughout.

adams02c

Sep 19, 2013

Mark was very nice to me over the phone and through email. I never once felt rushed or like I was being weaseled. I appreciate his time and patience! I love my new Jetta. It's a perfect if for me!

jgballard

Sep 19, 2013

I was referred to Kyle Prell by my mother, who bought a Volkswagen Passat from him. She loves him. He was so extremely help and friendly, no sales pressure, listened to me and showed me cars in my price range. I have been out of work and my credit has sufferd but they worked with me and found me a car I could afford. It was such a nice experience and Kyle was so knowledgeable and helpful that I have since recommended him to another friend. I bought a Mitsubishi Outlander Sport and I love it. I commute and the gas mileage is fantastic. I would definitely recommend Pete Moore and in particular, Kyle Prell to anyone. They listen to you and give you exactly what you want and need. They are the best!!!

cparks13

Sep 18, 2013

CJ was such a pleasure to work with. He was upfront and honest with everything. He listened to what we wanted and we are just so happy with the Jetta. CJ and everyone we worked with made the car buying experience awesome. I would defiantly come back and recommend this dealership and of course CJ to anyone that is looking for a car. I will be bringing my car to this dealership to be serviced. I give this dealership a 10 as well as CJ!!

heather.mg

Sep 16, 2013

Amazing sales team and customer service! Everybody was super nice and friendly, which made for a pleasant and enjoyable car buying experience. They were also very transparent as far as negotiating price, and did not once attempt to pull the "wool over my eyes" like other dealerships tend to. I highly recommend them!

TeriSt5

Sep 16, 2013

CJ is very knowledgeable and friendly. We have purchased two vehicles from the Pete Moore dealership, both from CJ. I would highly recommend him as a salesperson to my friends.

Hudge0308

Sep 14, 2013

From the minute Mr. Mark Torelli received my e-mail, he responded and ensured that I got top notch service. I came there with a trade in, and he conquered by having one very satisfied customer in the end. Well done Pete Moore Volswagon, and a great job by Mr. Torelli. Thanks Mark!!!

hessnancy

Sep 8, 2013

My husband and I were in the process of looking around at options as we were not happy with our current vehicle. Mark Torelli found us wondering the lot and went and got a golf cart as it was a very hot day and proceeded to show us around. We had previously owned a VW Passat and decided to look at those again. We test drove a couple and Mark worked with us to get the price on the new car along with our trade in to the price point we are comfortable with. He was very pleasant, kept us comfortable offered water, soda, coffee etc. I would recommend Mark Torelli to anyone I know that's thinking about visiting Pete Moore VW.

michael1993!!

Sep 5, 2013

Working with this salesman was AWESOME!!!! Mark made buying my first car the best experience and very easy than I imagined. Thanks a lot Mark

johnblack1111

Sep 3, 2013

I researched the car for a couple of weeks and when I went in Mark was very helpful in telling me about some of the safety features the VW has that some of the websites didn't seem to mention. Also whenever we started talking prices they seemed to be right on the number that I had researched to be fair.

pryncecharmyn

Sep 3, 2013

Unlike other dealerships I wasn't shopped around on bogus numbers further lowering my young credit score. Many dealerships in the area take advantage of the military but this dealer is far from that. Mr. Torelli was very knowledgeable in his products and made my first new car buying experience exemplary. This is my second car I purchased from him and both experiences have been superb! Another Thank you too Mrs. Kim Gilbert she is a very honest person as well!

jakenavam

Aug 28, 2013

This was my best dealership experience ever we couldn't get a deal to work and I thought that I wasn't going to get the car. But to my astonishment Mark Torelli and Jeff Korel made it work and got us the car that we wanted with out their help we would not be driving the car we have now. I would recommend this dealership to anyone and if you go there make sure you work with Mark and Jeff.

JKG644

Aug 28, 2013

We were greeted as soon as we walked in and Jeff found out what we were looking for and tho he didn't have the exact car we wanted he showed us one he did have and went over all the features. He then went in and found us one at another dealership that was the one I wanted and said he could have it in two days and gave us a quote that was better than the dealership in Mobile. We asked that he send us the info with all the features that this car would have and he did that right away. Mark was the one that sent the e-mail and he was very prompt to respond to any questions we had. We told them we wanted to see the car before committing and they brought the car to Pensacola and e-mailed us when it would be there. We went over the next morning after it arrived and Mark met us as we pulled into the dealership. He had the car out front and it was detailed and ready for me to test drive. Mark went over all the features again and answered all our questions and I felt very relaxed with him. I felt he was very knowledgeable about this vehicle and could answer any questions I might have. He never tried to push and I appreciated that. The car sold itself when I drove it and I think he knew it would. He carried us through the paper work and did all he could to make things go as smooth as possible. He even charged my husbands phone on his computer so he could program it into the Blutooth.It was the best experience we have ever had with buying a vehicle and would go back to Mark for another car.

R. Lowry

Aug 24, 2013

We were looking for a truck for our son and Jr offered numerous options to chose from; we were able to find the perfect truck.

lucycompeau

Aug 23, 2013

My fiance and I had been thinking about purchasing a new vehicle for quite some time but we were hesitant. We wanted to purchase a vehicle on our own terms and didn't want to be harassed by an aggressive, overzealous salesperson. I had done my research on the Passat and was pleased with my findings, so I decided to visit this dealership. We were pleasantly surprised at the relaxed atmosphere and that our sales person was honest, sincere and very helpful with whatever questions we asked. I was really impressed by his knowledge of the vehicles and his willingness to explain the operation of every feature on the car, most notably the phone system. Kyle has a very friendly demeanor and an ability to put you at ease with great conversation:) The entire staff was very professional. I will definitely recommend Kyle and this dealership to my friends and associates. This was without a doubt, the best car buying experience that we've ever had. We love the car and I will purchase a pick-up truck from this dealership in the near future.

Kappler

Aug 22, 2013

Gary did a great job during the entire process of buying my new VW Jetta TDI. Even when there was some problems with the dashlight he was there the entire time for support. I am glad they were able fix the problem whicht turned out t be very minor. He was even there to negotiate with me to get another car in case the electrical would have been major.Thank you Gary. I sure will recommend you.Kirsten Bennett

tmilanesi

Aug 21, 2013

My experience Buying this VW SE was great, Mark made thing very easy and fast, I bought this car, completed paper work in less than 45 minutes. Everything has been explained to me to the finest detail. I'll recommend Pete Moore for any new or Used car purchase.

SCarpenter76

Aug 16, 2013

My wife and I were very unsure of what we wanted when we walked into Pete Moore Volkswagen until we talked to Frankie Frank. We test drove a Jetta TDI first and were sold on that vehicle. It is rare for us to go into a dealership and come out with exactly what we want. This time it happened. We will recommend this place to anyone.

DanielM31

Aug 15, 2013

I went there looking for particular type of car, once i got there Mark said he saw what i wanted but it wasnt in my price range but he has and idea of what i could go with and thought of a car i might like, well he was right my new car has been the awesome i havent had any problems with it i have enjoyed every bit of it and i am very thankful that i went to Pete Moore Volkswagen.

krupe

Aug 14, 2013

Called Mark Torelli about a used car I found posted on line. He answered all my questions over the phone and I agreed that I would come see him about the car. When I arrived he was very helpful with showing me the controls and features of the Mini Cooper (I had never seen a Mini up close and was completely lost on where all the controls were). Love story short. I was impressed with both the car and Mark. I purchased the car at a very fair (below market value price) I was out the door with my new used car in approximately one hour !! Thanks to Mark and the paperwork lady (Lauren?).

Eabercrombie

Aug 13, 2013

Mark Torelli is a pleasure to work with! In & Out in our new TDI Jetta in no time at all!! He's the best! He knows his stuff!

merribelle

Aug 12, 2013

Pat found a car within my price range and with my strict requirements. He made sure safe and dependable for me. Whoever detailed the car gets an "f" from me as I had to clean the car of a coins, paperclips, a candy wrapper(?), a steel wool pad, and a few other items. The car seems to be in very good shape mechanically.

lynwheeler

Aug 9, 2013

The purchase of the 2007 Chrysler Crossfire Limited was the easiest purchase I have ever made. It took longer to clean the car up than to agree on price and sign paperwork. Mark is a very professional sales person and it was a pleasure to do business with him.

transm79

Aug 7, 2013

Both Kyle and Mark helped us get the price we needed to fit our budget. Kyle helped us look at the truck and at initial pricing. It really helped that Mark stayed in constant communication with us making us sense that we (as his customers) were his priority. We appreciated the communication, friendliness, and helpfulness through the whole process.

rakkvet

Aug 6, 2013

Mark was excellent to work with. He called me back at the earliest and quickest time possible. He didn't haggle at all and was honest and truthful about all matters. Great Salesman

alukoit

Aug 6, 2013

I worked with Mark to seal the deal on our new '13 Volkswagen Jetta SE. He was extremely friendly and helpful from the first email exchange up until the car was sold, along with follow up emails. Mark worked with his team and me to get the best deal and make it possible with the budget we had. Mark at Pete Moore will be my recommended dealership in the Panhandle area. Will be doing business here again.Customer Service - Fantastic. Always replies to emails and returns phone calls in a timely manner. Went above and beyond to send me additional pictures of potential vehicles before deciding on the final car. No push for a vehicle outside our price range.Quality of work - Paperwork was simple and everything was explained properly. Friendliness - Cannot say enough here, the dealership and Mark were wonderful. Worked with me to meet my budget and to get me in the car I really wanted.Price - Couldn't be happier with the final price. Right under our budget.Overall experience - This dealership is recommended as a first time buyer!

brharve

Aug 5, 2013

Mark was great to work with. He contacted me through email and made himself available to my convenience. He worked with me on trade in

johndeere5203

Aug 4, 2013

My overall experience with Pete Moore Volkswagen was pleasant. I started by sending an e-mail to show my interest in a volkswagen Jetta. Gary was prompt to answer my request and answer any questions that I had. He worked with me to find the product I was looking for and when the time came to make a purchase he was very helpful and easy to work with.

tishag62

Aug 3, 2013

My experience with Pete Moore VW was extremely pleasant and non stressful! I usually hate buying cars, but they made it easy! I love my car!

CND2k9

Aug 1, 2013

Mark was very helpful to find us the car we wanted at the price we needed. We drove from Niceville just to buy through Pete Moore, very helpful all the way around and accommodating even when they had to stay pretty late. Highly recommend dealer and Mark Torelli.

churchwell

Jul 31, 2013

I was very pleased with the entire experience of buying my new VW EOS. I brought my neice in to look for her a car and we both left the dealership with a new car purchase. I didn't have to experience the back and forth process that is so often part of buying a new car. They were both very fair in my trade in and purchase price.I have always heard good things about the high standards at Pete Moore dealerships and can now add my personal experience as well.

dondi2735

Jul 31, 2013

I cannot speak highly enough about this dealership and about Mark Torelli himself. From the moment that I expressed an interest in purchasing a vehicle, Mark went above and beyond to be helpful and friendly, and I don't mean in that " I'm a salesman and I want to sell you a car " kind of way. He telephoned me after I had sent him an email and was pleasant and very knowledgeable about answering questions concerning what type of car I was looking for and what he could do to help me find a car that I would love, and LOVE it, I do ! I never felt pressured about making a purchase and there was no pressure to " hurry in." In fact, he was extremely patient. I had made an appointment to meet with him which was to be 4-5 days after our initial conversation and subsequently I had something come up very last minute that required me to phone him with merely a 20 minute "heads up" on the fact that I would be delayed by at least an hour and a half. Mark was pleasant, understanding and more than willing to work with me on MY timeline, even then I was 10 minutes late and he was still pleasant and didn't seem annoyed at all. As soon as I arrived at the dealership, I was made to feel welcome and comfortable. I was immediately offered refreshments, a comfortable seat and very welcomed air conditioner (as hot as it was outside, 90+ degrees) these simple amenities were very appreciated.EVERY member of the staff that I met were friendly, knowledgeable and extremely helpful in assisting me to make my decision regarding my purchase. Kim, whom I believe works in the finance department of the dealership was an absolute doll. She also went out of her way to ensure that my experience was a pleasant one.I was already a Volkswagen lover and this dealership solidified my love of VW. I also spoke to another gentleman (I regret that I do not recall his name at this time because he was fantastic) and all I can say is that whatever these people are being paid, it is not nearly enough.Thank you Mark and Kim for such a fantastic car buying experience. I look forward to continuing to be a part of the Volkswagen family. I apologize for the length of this correspondence but I just couldn't pass up the opportunity to give these people the kudos that they so greatly deserve.Thank you for your time,Dawn Langham,RN

2short

Jul 29, 2013

The best experience ever purchasing a car! Kyle Prell with Pete Moore is very competent and trustworthy-felt like I was dealing with a friend. I love my new car!

TBJB

Jul 28, 2013

I gave this dealership great because of Mark. He was a straight shooter from get go told us all the info on vehicle we purchased. He wasn't out to make just a sale, he wanted us to be happy with what we got wherever we purchased. We stopped in with him first and we went to every lot in Pensacola that had used jeeps and Marks attitude and thoroughness brought us back to make our purchase.

wesleytraver

Jul 25, 2013

My wife and I recently bought our daughter (Charlotte) a new Volkswagen Jetta as a college graduation gift. We looked for several weeks trying to find the color combination that she wanted (white with black interior). We had given up and told Charlotte she would have to settle for a black car when Gary called on a Monday afternoon and told us a white one had just arrived. We went down that night. We went after work and the dealership is an hour away but Gary told us not to worry - they would wait for us. When we arrived the service was spectacular. There was no pushy back and forth salesman to manager conversations just straight up fantastic customer service. Gary took us in and got everything situated. Kim took care of the financing from Volkswagen - we got a great rate. We kept the fact that we had actually found the color combination Charlotte wanted a secret; Gary and Kim were in on that too. When she picked up her (white) car at the front door Charlotte was ecstatic; hugs all round! We've bought several from various dealerships both in the US and in Europe. This was by far our best car-buying experience. From the efficiency to the personal touch that helped us spring the surprise . . . these guys were great. If you're in the market for a new car this is the dealership you want to use. Thanks.

charbau1

Jul 25, 2013

We purchased a 2011 Nissan Juke from Pete Moore. This is the sixth vehicle our family has purchased. We are extremely happy with Pete Moore and expecially Mark Torelli, our salesman. This is the second vehicle we purchased from Mark and probably will not be the last. Mark is wonderful to work with and brings a lot of experience to the table. He is professional and friendly and ready to answer any questions we have. He made this buying experience extremely fast and smooth.

kyoung1958

Jul 22, 2013

I was looking for a lease online and requested quotes from three different dealers. Mark Torelli was the first to reply to my online request, hours and even a day ahead of the other dealers. Mr. Torelli promptly answer all emails and had very good knowledge of the lease products VW offered. The other dealers would not acknowledge their nationally advertise lease options let alone honor them. The showroom experience was exceptional, low pressure and pleasant. The folks at Pete Moore VW acted in a highly professional manner and let me know they really wanted my business. This is my second VW from Pete Moore and it will not be the last.

rhaas

Jul 22, 2013

Recently, my wife and I were visiting Pensacola, and her sister, Charlotte, asked us to find a suitable used car for her. Our time was limited, but we soon found out that we made the right choice by going to Pete Moore. Salesman Mark Torelli greeted us immediately, and after a few moments of conversation he knew immediately the car she needed - a gently used 2007 blue PT Cruiser. We looked it over; he gave us the keys, telling us to "Drive it to her house and let her take it around the block!" We did, and she loved it. We returned to Pete Moore VW, gave him a deposit, and told him we would be back the next day. Less than 24 hours later, Charlotte was the proud owner of her "perfect" car.Mark was outstanding - personable, respectful. patient, and intuitive. This car shopping experience ranks as the best in my experience. I'm glad we chose to deal with Pete Moore VW, and I will gladly recommend this dealership and Mark Torelli to anyone.

jonathanilanan

Jul 21, 2013

I was able to test drive, find a great deal and drive off the car in 2 days. I would recommend this dealership and sales person to anyone finding a good deal on a new or used car.

Owenlloyd

Jul 20, 2013

Not pushy and real helpful, really made it a good experience and I really look forward to going back for service and parts as needed.

Jhart051

Jul 19, 2013

I enjoyed my experience with Pete Moore Volkswagen. Rick worked hard to get me the best deal possible on my GTI trade so i could get into the Golf R I've been wanting to get into. In the end I got my Golf R for less then KBB and also i got more than KBB for my GTI. Rick worked hard and I would recommend him to anybody seeking a Volkswagen.

wgbiddle

Jul 19, 2013

I'm not from here but was down on the Alabama Gulf Coast for a family vacation. Well, we were rained out on the beach so I've been in the market for a VW CC and my home town dealerships haven't had much to offer in the way of inventory. Surfing the web I thought I'd check to see what the area dealerships had here. Low and behold, Pete Moore VW had a 2012 VW CC, certified with low miles and very near my price range. I contacted the dealership. Talked to Frank Mullikin about it. Thought about it for awhile and since it was raining and not much else to do, called him back saying I was coming over to take a look at it. When I got there, the car was pulled up and ready for us to test drive. We looked at it, briefly considered a new CC but I'm a very budget minded individual and the numbers just weren't going to work for me. Frank and the sales managers tried to make it work, but I'm pretty strict on my budget. So, we went back to the certified CC which was what brought us over after all. The negotiations were simple and straightforward. I never felt like it was an adversarial relationship like I've had at other dealerships. I felt like Frank wanted to see me get a great deal and I feel like I did. Frank was great. When I had a question about the car and he wasn't 100% sure of the answer, he wasn't afraid to admit it and then go find the answer. I appreciate that a lot. I would definitely come back to buy again. And, Frank may not want me to mention this, but he was great with my girls too. I had my two girls in tow and I'm sure every kid wants to go car shopping on their family vacation. Frank made sure they had snacks and drinks while we did our paperwork and even gave them a token of his appreciation to them for being so patient with the process. Overall, great experience for us! Felt like I was dealing with genuine nice people and never felt like I was pressured to buy something I didn't want or didn't need.

Barov

Jul 18, 2013

Mark literally went the extra mile when the car we went to look at was not at the lot. He took us to the detail shop the car was at to show us the car. Meanwhile we spotted another car on the lot which he was happy to show us too. We wound up buying the second car. Mark was always friendly, efficient, professional and personable throughout the entire experience. he made used car shopping so much less stressful than it normally is. I would recommend Pete Moore and Mark to anyone In the market for a used car.

techtony44

Jul 14, 2013

This was by far the most enjoyable car buying experieince I have ever had. The day did not start off well for us at all. We started off by going to Sandy Sansing Mazda and were treated so badly there we just walked out. The people were rude, condescending and confrontational. We were not expecting good things from the other dealers after that incident. We went to Pete Moore and were greeted by a friendly sales person named Jason McArthur. He listened to what our situation was, he understood our needs and immediately went into action to correct the bad experience we had at Sandy Sansing. He was honest, prompt and friendly - exactly what you would hope for. We only had to test drive a few vehicles to find the one that was right for us. The Finance Manager - Aaron was awesome as well. He was honest about our credit situation and went to work immediately trying to get the loan that was right for us. When the time came to sign the deal - there were no suprises - AT ALL. This was amazing! He did offer the extended warranties and other services, but was polite and not pushy about selling them to us. When we declined, it did not phase him and we went right along with the rest of the process - which was painless.We have now found our car dealer for life in Pete Moore. The sales people were all friendly - especially Jason - he is easy to work with and a great listener - not pushy or creepy like the others we had encountered at the other dealers. If you want professional and polite service with a smile - go to Pete Moore - we could have kicked ourselves for not starting here.

wildfire1956

Jul 12, 2013

very good sales staff. very knowlegeable and honest. i would recomend them to friends. it was raining and they were still helpful. not like other dealers in pensacola, fl.

ezday

Jul 8, 2013

Buck Lee was OUTSTANDING salesman. Their was no sales pressure from Buck or haggling back and forth over price. As soon as we found the car that we wanted he was ready for us to start. Their was no waiting in offices or small cubicles, he got down to business. Buck not only helped us into a new car, but went over and above on the service aspect of our sale. From ensuring that we had all the future service appointments and complete car walk around. Buck took care of even the smallest details like syncing our phones and electronic devices to the car as well as ensuring the tank was topped off before we left the lot. It does not sound hard or complicated, but Buck really took care of our needs. He was friendly and direct with all his answers. Buck is dedicated to quality and customer satisfaction. I would recommend him to anyone that is looking to buy a great car WITHOUT the pain and discomfort of a typical car salesman.

caraym

Jul 7, 2013

Mark made our experience of buying a new car as pleasant and glitch-free as possible. I would recommend this dealership to anyone in the market for a new or used vehicle. I would highly recommend Mark Torelli as he really went the extra mile to make sure that we were happy and satisfied with our purchase. He is friendly and competent.

mallarytopping

Jul 4, 2013

I looked around at the pete moore dealerships while they were not open, so i knew what i wanted already. mark showed me a few others anyways and explain how the buying process worked, which was helpful. i ended up buying a different car.. but a better one that mark had shown me thank you

Kathleen Baker

Jul 2, 2013

Mr. Torelli was very helpful. He took the time to listen to what we wanted and worked with what we could afford. I felt very comfortable with the Nissan, that my daughter would be driving my grandchildren around town. Thank you, Mark.

WayneSasser

Jul 2, 2013

Mark Torelli is an exceptional person and salesman. Pete Moore should be very proud of Mark and his level of commitment to the dealership, the product and the team.Mark met us at the door as we were coming in, introduced himself and while collecting information regarding our desires and needs for a car, never once seemed rushed or solicitous. My wife and I both came away feeling as though we had not met a typical "car salesman", but rather a knowledgeable, interested salesman. I feel pretty certain the remainder of the team is as professional, however, Mark is undoubtedly our choice for "Salesman Of the Month.'

GUYSTEVENS

Jun 29, 2013

My husband and I went to Pete Moore to look at a Certified Pre-Owned Volkswagen Tiguan. We were greeted by Guy Doss and Kyle Prell, who were very accommodating. They allowed us to go to our own bank and mechanic and gave us a gas voucher! No one bothered us while we were out. In the afternoon, when we came back, we had a check ready to give them and the deal was done in less than 6 hours! The price for the vehicle was lower than NADA guidelines and KBB, as there was an Internet special. Negotiation was no fuss. We would recommend Pete Moore as a reliable, non-gimmick dealership!

RussJamie

Jun 28, 2013

Our 2001 beetle left us strandedon a Saturday. We had it towed to the dealership for repairs. The service manager and service writer waited after hours for us and called ans secured us a rental until our car could be evaluated. It was found that the repairs would cost more than the car was worth. We were in a tight spot. Bruce, Jeff, and Danny made a very difficult situation a good deal for us by using the fantastic sales programs offered by Volkswagen. I would definitely buy another car from Bruce and Pete Moore and would recommend to others to do the same.

qalleyne72

Jun 27, 2013

I was very fortunate to have a very seemless transaction during my recent Jetta hybrid purchase. The staff was very friendly and they took the time to answer all of my concerns.Pat was very knowledgeable about the in/out of the new hybrid technology. His explanation made all the difference in my decision!

redgal59

Jun 27, 2013

I was ready to purchase my vehicle from Chris Myers in Alabama, before I met CJ. I had visited several dealerships looking for a new car, not knowing which one I would like to purchase. No one got up off of their butts to come see if I wanted to purchase a vehicle. As soon as I drove up to Pete Moore dealership, CJ was in my face saying may I help you? I did not get the car that day. I went back on Saturday and sealed the deal with CJ. Thanks CJ and Pete Moore Volks

aehbamafan

Jun 25, 2013

Best car-buying experience I've ever had! We went in looking for a Jetta TDI, not sure if we wanted new or used. Kyle helped us narrow down our choices and find a great car that fit my needs perfectly. No pressure and easy going experience. Highly recommend!

Abljustice

Jun 22, 2013

I worked with Jason in May to help me get into a convertible that I wanted. Then when that car was totaled last week I did not hesitate to return back. Bruce helped me the day I returned to purchase a 2013 Beetle Coupe. Both men have amazing customer service and were very helpful in all that I needed. I would highly recommend Pete Moore's to anyone looking to purchase a new or used vehicle! I chose this dealership because of their fantastic reviews on google. They have definitely earned these reviews!! Thank you, Jason and Bruce!

lzeruth

Jun 19, 2013

Mark Torelli is a stand-up man. He was very compassionate to customer needs. Mark is a very easy person to talk to and he could relate to my personal issues. Mark went the extra mile to ensure customer satisfaction by driving me across the street to find the Infiniti I saw on line, got the keys, allowed me to drive back across the street, and worked the deals to meet my needs.All parties involved came me by far the best appraisal out of 3 companys and did everything at their level to get me the cheapest car payment possible. The staff met all of my needs even the payment. I would highly recommend this company especially to military personnel. Mark Torelli was very personable, respectable, and courteous and ensure 100% satisfaction. Nice job Mark!!

medamit

Jun 16, 2013

mark torelli was like dealing with a good friend, no hype or BS,got my trust very quick ! he worked hard in that hot parking lot and followed up on everything he said- excelent sales and people person !!!!

Kcc0004

Jun 14, 2013

I have been looking for a family car for months. Jason kept looking for months and finally found the perfect car for us. He took all offers to management and got us the best deal possible. Great saleman and guy. My wife and I always had a great time looking with him, and are glad we made the deal. Invaluable employee.

sandersonkjv

Jun 14, 2013

The buying of a vehicle can and is very stressful, but Mark Torelli made the experience as good as possible. He is great guy who is down to earth. The people at Pete Moore were very nice and helpful. Thanks!

thebumps1

Jun 13, 2013

We bought our daughter her new bug from Bruce Harmon at Pete Moore VW. To be honest, we had NO intention of purchasing a vehicle on this date. We had taken her 04 bug in for service. However, Bruce sold us on a 2012 "used" beetle they had on the lot. His attention to my daughter and no pressure sales tactic was impossible to refuse. Once she "fell in love"' with the new one, the negotiation process was perfect. We weren't sure whether we wanted to trade our 04 Beetle or our 08 Nissan. Bruce took the time to look at trade in values on both vehicles. (We ended up keeping the 04 Bug because it's just too cute to part with anytime soon.)Once we had decided to make the purchase, Bruce went WAY beyond the call of duty to explain everything about the car to our 19 year old. Even though Mom and Dad were paying for the vehicle, he knew it was her car, and he took the time to explain everything about maintenance, care and features to her. In addition, while we were dealing with the business office, he took her on a tour of the dealership, helped her set up her phone to the Bluetooth, etc. We appreciated the experience we had with everyone in the dealership. I feel sorry for anyone that tries to sell my daughter a car in the future. The bar has been set VERY HIGH by Pete Moore VW and Bruce Harmon.

heffelfingerdan

Jun 12, 2013

The entire process of buying a "new" Used vehicle from Pete Moore Volkswagen was truly GREAT.. I found the car that I was interested in on the dealerships web page. My husband called the next day to see if It was still available. Mark Torelli was the salesman my husband spoke to on the phone. Mark ask a few questions--and answered all of my husband"s question. After work, we headed for the dealership. Mark met us at the door and walk us thru the whole sale. We had a Volkswagen Beetle but wanted a full size van. We had a price and a set amount we could afford to spend per month... The dealership was able to meet both of these amounts. We have had Volkswagens before.but The staff at Pete Moore's is the best we have dealt with--especially Mark(salesman) Jeff Korel(sales manager and Kim Griffith (finance), We have and will continue to reconmend the dealership to everyone. My daughter(who lives in Louisiana) is coming for a visit .Her son is looking for a good used vehicle.(He just made manager at his job..and needs a reliable car, He wants to deal with someone he can trust..This dealership is truly that..

LindaLake

Jun 10, 2013

Pat was a perfect example of a courteous helpful salesman. He focused on the business at hand and remained with us until the sale was completed then requested that I call if there were any questions after the sale. The sales manager, Guy, was also a gentleman and pleasure to deal with.I know the sales positions can be a challange but neither Pat or Guy entered the conversation with any negative thoughts. Both gentlemen had a "can do" attitude!Sincerely,Linda J Lake

lostkeypro

Jun 9, 2013

The mark of satisfaction is simple... would your do it again. The answer is yes. After having service problems with my car I went home and started looking online at Pete Moore to see if anything caught my eye to replace my car. I saw a Chevy Colorado for sale. It was 7:50 when I pulled in and saw the truck sitting there. Even though it was closing time and Mark and Dan were about to leave they stay to assist me. Mark got the key and showed me the truck. We then set a time the next morning to test the truck out and discuss my car trade. Mark is not your idea of a car "sales"man because not the first time did he try to sale me. What he was....He was the perfect Host and Representative of Pete Moore. During the purchase Dan made every effort to balance making Pete Moore a profit while giving the best deal. Dan did a great job. I actually felt I was being help. Mark introduced me to Aaron in finance, which took all of about 3 minutes to be approved. Aaron also got me a full cover 4 yr warranty. Mark then took me on a tour and introduced me to service dept. and showed me how things flow when I bring my truck in for maintainace. Mark had my truck detailed while we finalized the paper work. Mark , Dan , and Aaron worked as a team and I never felt any pressure to go through with the sale. Would I do this again with Pete Moores Team the next time I need another car..... Yes I would.My Thanks Guys For a Great Job.Roger WilloughbyHead PGA Pro Lost Key Golf ClubPerdido Fl 32507

furgy

Jun 4, 2013

Needed to trade my Hummer and get something with better gas mileage....Jason was very prompt and courteous with the whole DEAL.Of course, I would refer Jason and Pete Moore.Thank You,Tammy Savidge

jayhowie1

Jun 2, 2013

We purchased a VW Tiguan from Mark Torelli. In comparison to other salesmen I have dealt with in the past and present, he is by far the best. He was a down-to-earth salesman, detail orientated, and forthright with us. He is what a salesman should strive to be in the 21st century. Overall, our car buying experience at Pete Moore was top-notch.

Kris030506

May 31, 2013

Mark worked hard to find me the best car he could within my budget, he had a great attitude and my kids thought he was awesome.

markwilson006

May 30, 2013

I purchased a VW Golf TDI from Mark Torelli. I have been buying new or used cars for over 30 years and Mark is by far the best no nonsense, straightforward and NO BS car salesman I have ever worked with. The overall experienced at Pete Moore VW was excellent, I was not pressured, they gave me a tour of the facility and even the finance lady (forgot her name) was quick and thorough with the paperwork and getting the rate I wanted. I highly recommend Pete Moore VW for future car purchases and especially Mark Torelli. Keep up the good work Mark!!!

jparker1284

May 29, 2013

The vehicle I purchased was clean and affordable. Ross and Kim had everything taken care of over the phone so when I came in it was quick and easy to get through the paperwork. They were very professional and friendly. I would recommend Pete Moore to anyone I know.

Lawrencefmorris

May 29, 2013

The sales team at Pete Moore Volkswagen are very professional and courteous. Business with Jeff is always a pleasure. Mark was very knowledgeable and helpful.

plengeb

May 29, 2013

My wife and I recently bought a VW Jetta TDI at Pete Moore. I am giving this review because of the great price and service we received during this purchase. Mr. Mark Torelli (Sales Associate) met us at the door and was very helpful during our purchase. He was knowledgable, professional, and extremely courteous. We got a really good deal on the price again (this was our 2nd purchase with Pete Moore) and I will definately be back when we need out next car!Ben Plenge

sunshynesdaze

May 28, 2013

This was my second time purchasing a vehicle from Pete Moore. Mark Torelli is great. He was very informative and helped me out a lot.

TeacherVan

May 28, 2013

I had always heard that the Passat was the kind of car that might be for me. So I drove out to the business and was greeted by a helpful young salesman, Pat Carrington, who did everything in his power to carefully demonstrate the features of a car I selected. He showed me quite a few, but I wanted an interesting color, so he found it. He knew everything about the car, all the bells and whistles. It was a hot day, so he offered water as we were spending quite a bit of time in the hot sun. He let me drive it and I was very pleased with the whole package..We went inside to write it up, and while that was being done, the men inside were so friendly and made you feel "at home".The Title Clerk was a lovely lady, who also was very informative and helpful. When the whole deal was complete and I was ready to drive off , Pat and another nice gentleman - I do not remember his name, helped me move all of my belongings and stuff from my "trade-in" to my new car.Van Holt

angieblakemore3

May 28, 2013

This will be the second time we have driven all the way from Panama City, FL to purchase a vehicle from Pete Moore and specifically from Mark Torelli. His no-pressure salesmanship enables us to make such a large family purchase and enjoy the experience. His entire team on both sides of the street are amazing to work with and we will gladly share these experiences with our family and friends. Mark does such a thorough job before we make our drive over that once we arrive everythig falls smoothly into place. Both purchases went smoothly and his business approach is commendable. Thank you for all your help!Angie and Doug Blakemore

baeboo69

May 23, 2013

This is the third purchase from Pete Moore in the last year. The main reason we come back is the honest and caring service we receive from Mark, he's straight with questions asked and he's quick with paperwork. Every time we call or come up Mark gives us 100% of his attention, if messages are left he always returns calls promptly. Pete Moore has a wonderful person with a great personality and a winning smile...thanks Mark, I think I'm happy now...if not then we will see u soon.

edarst

May 23, 2013

Awesome experience, Mark met me outside and introduced himself as I drove up. He is extremely knowledgable, courteous and very nice to work with. He explained all the options and their functions on the vehicle, took me around to the various areas like the parts and service centers. Mark isn't "pushy" and is straight up, nothing hidden for him. Mark is NOT your usual 100mph loud speaking salesman. I would highly recommend him and would use him in future purchases! This is our third VW and are from out of town, we have a local VW dealership but prefer to drive 100+ miles to Pete Moore VW to conduct business. The dealership itself is very clean, quiet and has great employees who are cordial as you walk by them. Thanks Mark!! Hope to see you again soon!

jsomsslm

May 21, 2013

was very happy with my experience at this dealership I have bought a lot of cars and have not been treated this good at any dealership. I would recommend this dealership and this sales person at any one! this is the way buying a car should be!

Zmaniacs

May 20, 2013

This was one of the easiest new car deals that I have experienced in my 40 years of car ownership. Kyle Prell was very knowledgable and was not pushy. There were a number of cars to choose from, and I am very happy with my choice.

countrybob

May 18, 2013

I have bought several new cars over the years and have been happy with them all, with only one major breakdown, the service department made it go very easy. My wife bought her second car now from Mr. Cribb just a couple weeks before I bought mine. I usally go through Mr. Cribb, but due to a family health problem that took him out of town, he still worked with me by phone while I was driving to the dealership which takes about 2 hours, having me contact Jeff Koral who set me up with Bruce Harman. Bruce knew what I was looking for pretty much and only looked at two cars. The one I saw on the internet was the one I looked at first. I didn't like the interior so Bruce showed me the one that I bought. Bruce knew I had an older Jetta, but took the time to show me all the new changes in the model year. It was nice not to have to play the so called auto dealer games that makes car buying a real pain in the you know where. The service department has gone out of their way, except for the joke of the big screen TV hint, hint, LOL, and given me great service, keeping me informed of any problems with my cars, with very little down time when there were problems. The routine maintenance was done in short order.

AliciaCook

May 16, 2013

I really enjoyed the experience i had with Pete Moore VW. Everyone was very friendly, welcoming, and helpful. I will always go back for future services and recommend their services to anyone else <3

herksrus130

May 16, 2013

One of the best experiences we have had purchasing a car. These guys were on point through the entire process. Pete Moore has an outstanding selection of new VW's. I will defiantly be back when its time for service or to buy another one.

mlamay

May 15, 2013

After months of stressing about purchasing a car for my daughter, I found the Pete Moore Dealership on line. Mark Torelli was the internet sales person that contacted me. I needed to buy two cars, one for my daughter and one for myself. The response time on every email back to me was outstanding. I am very busy with work and my four children. I have had a hard time leaving the computer to go "look" at cars. Mark stayed late on a Friday night along with Jeff and Aaron for me to drive over from Mobile to take a look at the cars I had found on line. After my test drives, the purchase process was quick. These three gentlemen stayed to finish the transaction and also offered to let me pick the cars up on a closed day, Sunday. They worked around my schedule! I will definitely recommend Pete Moore and Mark to everyone I know.It was well worth the drive. I will go back to them first for my next purchase.

tarablake

May 14, 2013

Great experience. No complaints. Gary was very helpful even when I changed my mind on cars 3 times.I will be back for my next VW!

NewPassatTDIOwner

May 12, 2013

Working with Mark, Kim, and purchasing from the Pete Moore VW dealership was a very easy-going and pain-free experience. I have been to other dealerships in the past where I did not feel anything other than I was just another sale. Mark and Kim went out of their way to be kind, courteous, and respectful to me and my wife throughout the entire process. Yes, I was being sold a car, but they were also very genuine. I cannot stress the genuine part enough. That is why I decided to purchase from Pete Moore, as opposed to other dealerships. They actually cared about me as a customer and what car fit my needs, rather than trying to sell off some other car that I did not want. This has been the easiest and most pain-free purchasing that I have ever done. I have not felt more at ease at any dealership, save only the one that my family has dealt with for the past 30 years. If you are in the market for a new vehicle, I would highly suggest stopping by and speaking with (specifically) Mark, or any of the sales team at Pete Moore Volkswagen.

AndrewClark

May 8, 2013

Friendly and caring and knowledgeable service, best experience i have ever had in buying a used car. When it's time for a new car i will be contacting Mr.Torelli and i have already been recommending his expertise to friends and family.

leslieaglass

May 8, 2013

I am very very pleased with service provided everyone exceeded my expectations. I would definitely recommend Pete Moore to all my follow friends and coworkers.

SOUCEE17

May 7, 2013

THANK YOU BRUCE HARMON AND PETE MOORE for being a SUPERIOR DEALERSHIP!!!!!!! We were looking for a vehicle I,Cindy Mobley, was not able to get in and out due to my double knee replacements in the vehicle we currently had. We live now in Pearl River,Louisiana. We search dealerships from Slidell,Louisiana to Covington,Louisiana. After going to different dealerships, James and I decided to call Bruce. From Pearl River to Pensacola, Bruce advised us on the Tiguan Volkswagen. The vehicle was everything he said it would be! Bruce, also, helped with getting the vehicle financed, serviced, and ready to go by the time we got there! We can not say enough of how we appreciate all Bruce has done in the past and now! When we lived in Pensacola we had bought several vehicles and was always HAPPY! We believe Bruce is the perfect salesman in your dealership! When we decide to purchased another vehicle Bruce will be our MAN! DO NOT Lose him!! Bruce is an asset to Pete Moore's dealership!! THANK YOU BRUCE!!! CINDY AND JAMES H. MOBLEY

goldealox

May 6, 2013

Mark and Jeff were great. They were professional, courteous and knowledgeable. This is my third experience with purchasing a vehicle from pete Moore (first with Volkswagen)...every experience from the beginning to the serive department has been pleasurable. I will definately refer my friends and family to not only Pete Moore but specifically Mark and Jeff. They are an asset to the dealership!Sincerely,TabbathaD. Mcghee

katie11381

May 2, 2013

I first called Mark after my sister gave me his information. Right away he was friendly, patient, and knowledgeable. I gave him my information and explained what I was looking for. By the time I got to the dealership he had several vehicles in mind for me to drive. My five year old daughter came with me and Mark and the whole staff were wonderful with her. We had been to a different dealership where the people were completely rude to her and treated me like an idiot for bringing her, so it was very refreshing to me that they treated myself and my daughter with respect. Mark did not try to get me to drive vehicles out of my budget, he knew what I was willing to pay for monthly payments and kept that in mind. He was also extremely patient with me, I had to drive quite a few cars before deciding on the vehicle he had in mind for me the whole time. Once I had decided on the vehicle and started the paperwork my daughter was restless, one of the employees lent me the golf cart to drive my daughter around the lot to keep her entertained. Overall this was the most pleasant experience I have ever had at a car dealership. In the past 30 days Mark has assisted myself, my sister, and my parents in finding the perfect vehicle. Mark is a real person and does not come across as the "typical" salesman at all. If you are in the market for a new car, or a new used car do not buy one until going to Pete Moore and working with Mark. I promise you will not be disappointed.

minbob

May 1, 2013

Mark was a pleasure to work with. We ended up with exactly what we wanted. He saw that the things on the Expedition were fixed (quality work) as we requested. He worked hard for us and met our needs. We feel like we got a good deal on the truck too.

wootend

Apr 29, 2013

Mark Torelli's courtesy began when we were entering the front door at Pete Moore Volkswagon, just as he was exiting. He paused and asked if we were there to see someone. The rest is history, from looking at the Passat (original interest), changing interest to the Jetta that fit our needs better, thorough description and features, invitation for test drive and skimming the financial details. A few days later we returned to the dealership, got the appraisal on a trade-in, took the Jetta for a test drive and ultimately drove it home!Mark's professional salesmanship is to be commended and we would refer any friends or relatives to him if the need arises!

pauldecuir

Apr 24, 2013

I am usually not a fan of car salesmen but I have to admit our salesmen Mark Torelli was a first class gentlemen. I honestly feel that he had my best interest at heart. He never haggled me to buy the car it was like I was dealing with a friend I new. I would definitely recommend working with Mark because he will not take advantage of you.

caroldos

Apr 21, 2013

This was my third experience purchasing TDI vehicles from Pete Moore Imports Sales Team of Bruce Harmon and Jeff Korel over the years. Each time was a more satisfying experience than the previous one! Bruce is very professional, knowledgeable of his productsyet not intimidated by a customer who does a lot of research on his own before going to a car dealership (me); cordial- yet funny and warm; and both he and Jeff back up what they promise. Both gentlemen are straightforward in their presentations of their products, and if need be they will make every attempt to get the products and services wanted.I look forward to my next trade in 2-3 years. I would highly recommend the Pete Moore Automotive Team to anyone in need of a new or pre-owned vehicle. Thank you for the experience of providing a great dealership for wonderful VW engineering.

donandloriallgood

Apr 18, 2013

My husband and I live in Destin Florida and drive to Pensacola to do business with your dealership. We have purchased two VWs from you previously. My second VW, a Jetta Diesel, was under full bumper to bumper warrantee and the AC went out. I called to the local VW dealership in my area in order to have the repair done (close and quick) and they were uncooperative to say the least. When I called over to your dealership I spoke with the Jay Rosenfeld, service person. Jay recognized me (or he seemed too) and he scheduled my appointment right away along with discussing the opportunity use my warrantee. Upon arrival to your dealership, my husband and I were taken care of immediately by Gerrod Green. Gerrod told us how long we would have to wait to hear the diagnosis of the problem. He then offered us a shuttle to where ever we wanted to go in the Pensacola area. We said how about the Cordova Mall? He said, No problem. Within minutes there was a taxi waiting at the door. About 1 12 hours later I spoke with Gerrod and he said no result yet but they were looking to identify parts that would be needed for the repair. Good decision to go to the mall to kill some time. I asked him if we could get a ride back now and again he said, No Problem. Again, within a few minutes there was a taxi waiting at the door of the mall to bring us back to the dealership. The taxi cab was pleasant and your dealership was gracious to pay the expense both ways.Back at the dealership Gerrod informed us the compressor needed to be replaced in the AC. The work would be under the full warrantee with a 100 co pay. My husband said lets look at a new car..Out on the black top your sales persons were milling around and said hello but it was Anthony Breaux that offer to help us. We told him what was happening with our Jetta and he said No problem and went to work to find us some cars to test drive. The cool thing was that he went with us on the drive. This was helpful as we do not know the area very well and he was able to direct us. He was kind and unobtrusive during the ride. Long story short we bought the second vehicle we test drove, a VW Passat. Anthony was attentive to our requests reference to color and amenities. Jeff Korel was the next person we began to deal with in your dealership. When we first arrived we looked for Jeff but could not recall his name and did not see him. When we inquired if such a person was there it was unclear. Looking around some more we spotted him and we actually felt relieved. Dealing with the same people is an important aspect of purchasing and maintaining a vehicle. There is a need for a high level of trust and I find that level with your people. Jeff was friendly and showed concern for our purchase decisions. We spoke briefly and he said I will come back to you with my best price offer, my husband asked that it be the final price because he did not want haggle. Jeff returned to us and sitting at table we went over some numbers. Our trade in had a lot to offer and we were able to come to a meeting of the minds quickly. Enter Aaron Eblen, we had not dealt with Aaron before but he made us comfortable. He advised us on different packages that were offered and gave good explanation of each one. We signed the paperwork and were ready to leave. Anthony once again helped us to understand the ins and outs or the new purchase, he even enabled by Bluetooth to be compatible with my car. Then he took our picture with the car. Cool idea! (The feeling is and automatic attachment to the car like its a friend or family ) Fast forward 15 hours In the midst of changing insurance over to the new car we identify that the VIN number on the car does not match the VIN on the paperwork. It only took one phone call to Jeff Korel and another trip to Pensacola to fix the problem. We signed the new paperwork with Jeff who had it all ready when we arrived and we were back on the road back to Destin. I must say, it was a very nice thing when Anthony Breaux called to apologize for the mix up on the VIN numbers. We told him, No problem we would be over to see him in a couple of hours. The long and the short is this we want to deal with people of integrity, that stand behind what they sell and know the right answers quickly. We like to deal with the same people, longevity is coming back into the work place and its a good thing and speaks highly of the company who can keep it employees a long time and keep them happy. We like the VW product, we can buy one anywhere but we keep coming back to Pete Moore. Was the car a good deal you ask? Whats the one thing you look for in life but never seem to findA Good Deal. It was a GREAT DEAL! Oh, the price was good too, but now a days, like in the past, the buying experience far outlasts the car payment. The buying experience should be like a favorite way to get to a fabulous destination, you cant wait to get there but you still have to go the miles. ? All the Best,Lori and Don Allgood"Far-fa-nug'n to you all"

kristangrayson

Apr 17, 2013

I really appreciated the fast and excellent service I received, Mark worked really hard to find me a cash car in my budget and found the best vehicle for me and my two boys. And by the way the boys loved him, they didn't want to leave. Excellent customer service! Everyone there was very friendly!

retirednavyman

Apr 16, 2013

What can we say, this was the most wonderful, stress-free experience we have had! Thank you for making it possible for me to purchase my wife's dream car!

ctdewar

Apr 14, 2013

This is the second vehicle we have bought at Pete Moore Volkswagen, and we had another great experience! Mark Torelli was our salesperson, and he took great care to show us all the available models on the lot, and made sure he walked us through everything before our test drive. When the color we wanted wasn't on the lot, he found one and had it shipped in. Mark delivered our new Jetta on time, with the add-ons requested, and he even made sure it had been detailed and was fueled up when we arrived to get it. I definitely recommend Mark Torelli and Pete Moore Volkswagen if you are looking to buy a car!

falconflava

Apr 14, 2013

Mark was fantastic!!! Very knowledgable, friendly and patient. I enjoyed doing business with him very much and he certainly reflects credit upon the dealership. This was a great experience.

larensmum1999

Apr 11, 2013

I have not bought a new car for at least 20 years. I was dreading the experience. After dealing with Kyle Prell all my fears subsided. He was professional, great to work with, and went out of his way to help. I was especially surprised how quick and easy it was to drive away with my new car once a deal was made. He programed my phone, reviewed with me my new cars gadgets and told me to call him if I had any problems or questions. He even called me on my car phone to check on me on my return home. I could not have asked for a more pleasant experience. He certainly made my new car buying experience a pleasant and memorable one. I would recommend Him and your dealership to anyone looking for a new VW.

melvinfletcher

Apr 11, 2013

Mark Torcelli gave my niece I a great eperience in selecting a used VW.He had the right information and knew who to go to to get things done. I would reccomend him as a salesperson. We also met Mr.Moore. Keep being ther for the people.

mccah

Apr 5, 2013

This was my daughter's first new car buying experience and C.J. was absolutely awesome. He put us all at ease, was friendly, took time to explain all details, introduced her to the service team, took a picture of her with her new car, and brought her a VW tee-shirt! We live out of state so much of this process was done via telephone until we got to Florida where C.J. had all of the paperwork prepared which made the process so much faster and easier. He helped work out a payment plan that was affordable to my daughter at an excellent interest rate. The dealership itself is bright and clean and overall we were impressed. Everyone was friendly and had a smile on their faces! You should be proud of your team and it is obvious C.J. is good at what he does. I would definetely recommend this dealership to others and refer them to C.J. Needless to say, my daugher is "in love" with her new car and we are happy that she is driving a vehicle that not only looks good, but is safe and dependable.

Tanikarose

Apr 1, 2013

My experience at Pete Moore VW was the best I've had in purchasing a car. It started with CJ and his professionalism over the phone and can do, no games attitude. I was driving 2 hours to purchase a car and needed to get close to the right number before I made that commute. CJ and his financing team made that happen! Everyone was super friendly and helpful. I will definitely go back to Pete Moore VW when it comes time for another new car.

reammann

Mar 30, 2013

The Pete Moore VW team is exceptional. The sales team of Kyle and Jeff were very professional and straight forward and the price was fair. Kyle set up my cell phone for me which was appreciated. Jeff spent some effort in locating the specific vehicle we wanted. Being introduced to the service manager was a plus and he briefed me on their procedures and ensured that I knew they were available at any time.I have been buying cars since 1955 and this was by far the best experience I have had. Well done, guys.

mrshyland

Mar 30, 2013

We had an AMAZING experience. Mark was very knowledgeable and very kind. It was the best service we could have ever asked for. He kept our 15 month old son in mind and just made it a very pleasurable experience. Anyone going to Mark should consider themselves very lucky and in great hands.

ckriss

Mar 29, 2013

The lease on my 2010 Volkeswagen Eos was almost up, so I stopped in to go find out aboout my options. I was considering keeping the car because I really liked it. But Mark went over all the financials with me and explained that by leasing a new Eos, I would continue to have a car under full warranty and free service for the life of the lease, pluse my payments to buy the car would be considerably more than lease payments for the new one. He worked hard to make sure that my payments were what I could afford. My new car had just come in and he made sure that it was cleaned up, detailed and filled with gas for me to drive home. When I discovered one of the keys did not work, he made sure that it got reprogrammed so that it would.

shawthomas94

Mar 26, 2013

When I went to look for a truck i was not expecting to find the truck i bought. Mark really took what i was looking for and brought me something even better. I would recommend this dealership so one of my friends or family.

sos2o3

Mar 25, 2013

Gary is knowledgeable, helpful, answers all the questions and if he does not know the answer, he will find out for you. Highly recommend him......Our experience at Pete Moore Volkswagen was a great buying experience.

Elodie1973

Mar 25, 2013

Mark Torelli was very knowledgeable on the car, he was professional & friendly. It was a fun & happy experience. He went the extra mile to set up my phone on the car device.

morgan5205

Mar 25, 2013

We have purchased many vehicles from Pete Moore in our family and have always had a wonderful experience. Mark Torelli listened to what we were looking for in a vehicle, requirements and optional things that we were interested in. He found us a vehicle that met all requirements and the price was great! They got our payments where we would want them and sent the vehicle to have all the mechanics checked and fluids changed before we drove it off the lot. Overall wonderful friendly experience and would recommend Pete Moore and especially Mark Torelli to anyone wanting to purchase a vehicle!

WolleS501

Mar 23, 2013

Nice contact, quick service, and very friendly personell!Price was just a little over my range, but still worked out.I can only recommend this dealer!!

ethicsprof

Mar 22, 2013

gary destefano and kyle prell are a very efficient, competent, customer-centered team.we enjoyed our experience with them very much.manager jeff was top drawer as well.kim was helpful in every respect.thank you very much!!!barry and margaret , owners of a new mitsubishi outlander

Ajtofe

Mar 21, 2013

Despite my slow response to rate Rick Cribbs assistance at Pete Morre VW,it should not suggest any dissatisfaction. On the contrary, he knew of our time constraints and had everything prepared for our trade-in and new car purchase. Rick clearly explained the features and benefits on our new Jetta. He is a credit to the sale idepartment at Pete MorreVW. Thank you.

AngieStepherson

Mar 18, 2013

Mark Torelli is friendly, helpful, efficient, and made car buying a pleasant experience with no hassle. He was waiting for me outside when I arrived to test drive the vehicle of my choice. He greeted me, and had the key in my hand by the time I took a walk around the vehicle. He talked realistically about prices and I was pleased with the way he handled my experience as a customer. I was a "new" car owner in about two hours and left with a full tank of gas, no headache, and a good experience overall. I would definitely recommend Mark to anyone who is looking to purchase a new vehicle.

hsanders58

Mar 18, 2013

CJ was patient and prepared. We had some special circumstances, but he took it all in stride. Once the day came to finalize the paperwork we got it completed in a timely and orderly fashion. Kim back in finance worked miracles and got us financed through a program with little fuss. The car replaced my wife's treasured PT Cruiser Convertible which our insurance company saw fit to total even though it could have been easily repaired after her accident. Suffice it to say my wife is enjoying her 2012 Ford Flex now. Although I think I may be coming back to Pete Moore Imports for a convertible for me....

PeggyHardee

Mar 18, 2013

Mark was the best! He and Aaaron have super good customer service skills! I will highly recommend this dealership to others. I was told to come here and ask for Mark by my daughter and son-in-law and now I know why. They bought a new vehicle from him a couple of wks. ago. They were very satisfied also. I will definitely recommend Mark to others. Thanks.

sshiver1972

Mar 18, 2013

My sister bought a used vehicle from Mark, 2 months later it was determined the vehicle she bought had a problem that could not be fixed. I sat down with Mark and Guy at the dealership and they said they would make things right by getting her into another vehicle.Mark diligently looked for another vehicle that he felt Linda would like and he found a vehicle that she liked and Guy Doss is a man of his word by making the process for swapping vehicles right. My sister now has a vehicle she is happy with and Pete Moore is a dealership that my sister and I will tell people about becasue of the way Mark and Guy treated her during this process. A huge "Thank You" to these two gentlemen.

seabunny7

Mar 14, 2013

I have owned three VW, and an Vagoneer Camper. Loved them all . You can't beat VW workmanship.Mark Torelli is an excellent sales person who worked very carefully with Jeff Korel to give me a what I was looking for. They should have an award for patience and understanding. thank you guys.

Brandibit92

Mar 14, 2013

Amazing to work with. Really looked out for the customer and didn't try to screw you over. I would go to him again for another car and refer him to family and friends.

glyndacrabb

Mar 13, 2013

Adam was a pleasure to deal with. He was friendly,knowledgeable , courteous. He showed me around and did his best to get me the best deal he could. I would definitely recommend him and this dealership to others. I love my new Bug!

Gholli1

Mar 12, 2013

After researching vehicles, my husband and I decided to buy a Volkswagen. We were very pleased with the service we received from this dealership and Mr. Torelli. He listened carefully to what was important to us and helped us select the right vehicle for us. We love our new Passat TDI and would recommend this dealership and Mr, Torelli to our friends.

jrorex

Mar 10, 2013

Jeff and the financial lady went above and beyond to help me get a vehicle. Jeff even picked me up and brought me to the dealership to look at vehicles. I had a terrific experience and will highly recommend them.

michaelrd9

Mar 7, 2013

I have had some car buying experience in the past, but I have to say that what I encountered at Pete Moore was different and new from anything I had met with in the past. I bought a used car a couple of days ago and have already recommended your dealership to all of my friends at work. I appreciated literally every staff member I got assistance from because they shook my hand, looked me in the eye, and gave me an honest deal. Anyway, I know your staff works hard. I could see it. But their workload didn't effect their friendly customer service, nor did it reflect in their ability to help me in as timely a manner as possible. I was thoroughly impressed by Kim in finance who was amazing with my daughters, Rich in service, and Danny the sales manager for helping to facilitate the sale, but the person who impressed me the most, and really made the sale happen with his honest service was Mark Torelli. He was warm, helpful, and human, and quickly won my trust by allowing me to know all of my options. And beyond that, Mark seemed to understand how the vehicle I stopped in to purchase would help my family live a better life, and that fact seemed to make him happy. Job satisfaction is a wonderful thing. Again, I appreciated having Mark help me out, and hope he is at Pete Moore the next time I need to purchase a vehicle.

ellarn

Mar 1, 2013

Mark was the first person to greet me once I arrived...very friendly and not at all pushy. He was quick with his service, too, because before I knew it I was test driving and falling in love with a diesel Jetta Sportswagen. I was allowed to take the car overnight and have my mechanic look at it the next morning. Negotiations the next day were quick and relatively painless. I agreed to a price just a few hundred dollars over what I had allotted, but I'm very content and feel that overall it was a simple transaction. I even remarked to my husband afterward, "Is that really it? That seemed too easy!" The day following the purchase, I returned to the dealership to provide title and an extra key for my trade in. My Jetta was serviced for a minor backseat seat belt issue and the service staff was wonderful, too.

KamalaGarrison

Mar 1, 2013

My family and I have bought many cars from Pete Moore and have always found the best deals and service through this dealership! Kyle Prell has served our family for years and we appreciate his honesty and integrity as a Salesman. Kyle works hard to make sure that we are satisfied with our purchase and service and is always made himself available even on his day off. Kyle and the team at Pete Moore is what brings my family back to Pete Moore time and time again for all our car needs.

seminole7354

Mar 1, 2013

When my husband and I arrived at the dealership, Mr. Mark Torelli greeted us and was very nice. He helped us find a car that fit well with our budget. I've been to other dealerships and dealt with other salesmen and they were really pushy, but Mark was not at all like that.Thank you again, Mr. Torelli for all your help it is greatly appreciated.

heywood36

Feb 28, 2013

Great service, friendly staff, easy to deal with. Great prices too. Would definitely refer people to buy from here. I got a great car, and am extremely happy with the service.

jelswic

Feb 27, 2013

Went to the dealer yesterday (02/26) just looking for a car for my son. Mark approached us and told him what price range and type vehicle I was looking for. He helped us through the entire process, let us take the car to have checked by a family mechanic and got the price right. It was a surprise for my son and he was helpful in making it a surprise up to the point when we had all paperwork done and were walking out the door. If anyone needs a vehicle, new or used, I would highly recommend Mark Torelli to assist you through the process, it was a very pleasurable experience.

rpolite

Feb 26, 2013

I bought a 2009 Ford F-250 from Pete Moore. Adam was the sales person that took excellent care of me. The deal started while I was overseas and upon my return and a quick test drive, I was out of there in 30 minutes. On the test drive the truck had a "Check Engine" light come on and Adam assured me that it would be taken care of. It turned out to be a somewhat complex issue was taken care of fairly and very professional. All my contact with Guy, Mike, and Adam was nothing less then stellar. I would have nor problem at all returning to Pete Moore Imports for another car in the future. These guys all set a fine example on how a dealership should be operated. Thanks y'all!

CharlesMarquette

Feb 25, 2013

Everyone at Pete Moore Volkswagen was very helpful and friendly. It's always a pleasure to work with people who know and enjoy what they're doing. I find many car sales people to be very agressive, but that is not the case at Pete Moore. I was given honest information about the 2000 Miata I purchased. It was well worth the 5 hour drive there and back trip. Thank you Jason and Bruce.

Jwiltshire

Feb 24, 2013

Kyle went above and beyond my expectations. He is very friendly, eager to answer any questions I had about my vehicle purchase and just all around an exceptional gentleman. I look forward to purchasing my daughters vehicle from him when the time comes.

zeeman56

Feb 23, 2013

Our entire new car buying experience at Pete Moore Volkswagon was awesome! They were friendly and courteous and really took care of us. Especially our salesman, Mark Torelli. He is just a super person that cares. He had everything ready for us, allowed us to test drive several cars at our leisure. Then when we decided on the one we wanted he gave us the absolute best deal in town! We really appreciated the way we were treated and our happy to be apart of the Pete Moore Volkswagon family!

dyhaleis3

Feb 22, 2013

Mark Torelli was an awsome sales guy, very friendly, made us feel comfortable and listened to what I wanted. I would recomend any one looking for a car to go see him at Pete Moore, Dan is also very friendly!! They offered drinks when you came in and did anything to make you feel at home. Good job guys!

jhkeithb

Feb 22, 2013

Mark and the rest of the team made the entire buying process simple and quick. I went over what my purchase objectives were and Mark showed me a number of products and plans to satisfy my objectives. Once I made a decision they quickly expedited all the paper work and had me on my way.

Kell334

Feb 22, 2013

Mark and Aaron : Thank you so much for making our first visit to Pete Moore such a pleasent experience. everyone we met was so knowledgeable and easy to talk too.Mark you are the best!!! There was no hassle or pushing with you. Every question or concern you addressed and made our buying process so easy for us. We will be telling everyone we know about you, and we will be back in the future. Thanks Agin you our a great team!!!! N & M Posello

Amber_smith2

Feb 15, 2013

I went to Pete Moore looking to trade my vehicle for a different one. I told Mark what i was looking for, He had some cars on the lot, but he told me he would find a car for me. The very next day he called me asking me to come down and look at what he found. It was exactly what i was looking for and for a price we could both agree on. He was just wonderful to me. I would recommend him to anyone looking for a new or used vehicle. Thank you Mark Torelli for your excellent service!!!!!!

rjboyd43

Feb 15, 2013

My recent purchase from Pete Moore VW was the best vehicle purchasing experience I have ever had! I am still amazed at how quick, easy, and painless the process was! I will recommend Mark Torelli and Gerrod Green to anyone! They are the definition of professionalism!

Bfgator15

Feb 13, 2013

Great customer service. Mark was very, very helpful and knowledgeable. I will definitely do business again with Pete Moore and Mark. It was a great experience.

shankapotomus

Feb 11, 2013

The best car buying experience you could ask for.I live about an hour away and they were more than helpful working with me over the phone. I was quoted a price over the phone and it was accurate to the penny when I got to the dealership.

PecoForsman

Feb 5, 2013

Pete Moore Volkswagen is an outstanding dealership with friendly, helpful people.They were fair in their offer for the car I traded in and didn't try to add unwanted extra's to the car I purchased. All in all my experience was excellent and without stress.Pete Moore Volkswagen is a great place to shop for a great car!CCF

DDonaldsonSr

Feb 5, 2013

When I first came to Pete Moore Volkswagen I had my concerns about the dealership because I have always dealt with small dealers and I felt intimidated by the Pete Moore Dealership. As I was welcomed by the salesman, Mark Torelli, I felt completely at ease and welcomed. He answered all of my questions and listened to my concerns and needs, and was able to line up some selections that met the needs to a "T". With his help, I was able to find a mini-van that suited the needs of my family. Rest assured that I will not hesitate to come back to Pete Moore to see Mark for any of my future car needs. Thank you!

Corvettedude

Feb 2, 2013

Having spent 18 plus years in the car business, I am well aware of the character that marks a "Good Dealership." I was greeted with a friendly smile and treated with respect and enthusiasm for the entire transaction. It was apparent that an extremely high level of integrity and professionalism permiated the entire staff at Pete Moore VW. There was no stone unturned and I could not have asked nor, expect anything more of anyone with whom I came in contact. Everything that came from the lips of my sales associate Ross Glucroft could be treated as gold. I am more than impressed with my expreience. Pete Moore can be very proud of the folks looking after his interests.

myshock

Feb 1, 2013

They made buying a car easy, fast, local, and were honest. This is our second VW and we would only choose Pete Moore. They really make you feel like they appreciate your business and the first tank in the new VW got 42 mpg!

JoshMan3089

Jan 29, 2013

Immediately when I spoke to Jeff on the phone he was very professional and friendly. He was very helpful with the entire process. He was even able to give me the deal I wanted as well as drive the vehicle all the way to me in Crestview. I couldn't be happier and more grateful for his service and kindness. I have already been recommending Jeff by name to people. He went above and beyond. Thanks for everything Jeff, you're awesome!!

kevmichelle71

Jan 26, 2013

My wife and I were looking to purchase a nice used vehicle and our first stop was at Pete Moore Volkswagen in Pensacola Florida. Our plan was to shop a couple of different car lots and then go back and make a decision. Things did not go that way because when we entered the car lot at Pete Moore, we were greeted by Mark. Mark come across in a very professional manner in which means a ton to the both of us. We arrived around 9:20 am that morning and Mark showed us various vehicles that we wanted to see. We gave him our budget and not one time did he try to get us into anything above our budget. He was never pushy and was never thinking of himself and "JUST A SALE". The friendliness alone from Mark made my wife and I comfortable saying to ourselves "this is where we will spend our money". Mark was extremely patient throughout the entire experience. Because of Mark, at 12:20 pm, we drove off the lot with the vehicle of our choice. Mark is a very well mannered salesperson and we highly recommend Mark to anyone that is looking for a non pushy, no hassle salesperson. Thanks Mark for everything.

quinterolg

Jan 26, 2013

Dealer representatives were extremely helpful, knowledgable, and committed. The entire time spent browsing all the way through purchase was spent efficiently, not with haste but not with wasted time either. Representatives answered all questions with confidence and in a timely manner. Without the commitment of the sales rep's I could not have gotten the great price I got and or may even have not purchased the vehicle. I had driven an hour to get to Pete Moore Volkswagen and did not realize until after I had got there that my check from the bank was back at home, not only did the sales rep's promise to do their best to come up with a plan to resolve the issue but ended up driving the vehicle to my home an hour away after hours and deliver the vehicle in exchange for the check I had forgotten. I never imagined getting such care from any dealership ever but Pete Moore Employees Jeff Goff and Jason McArthur have gone above and beyond to make the purchase of my vehicle smooth but most importantly possible, making the hour trip back would have been difficult to manage with my work hours.

Ron Singleton

Jan 23, 2013

Hi, I'm Ron Singleton, I joined the Navy in 1976 and started buying cars with my first Z28 1978 at Pete Moore. I Had a new Z28 every other year after that until 1986 when I was stationed in Japan. I bought used cars in Japan then came back to US Corry Station in 1991 when I bought a new 1992 RS from Pete Moore. This was my last New car. I went to Spain 1993 and came back to US in 1997 when I bought a used Saturn from Saturn dealership. In 1999 I traded to a Toyota and purchased a second Toyota in 2001. In 2004 I bought a 2002 Mitsubushi from Darrel at Pete Moore Imports. In 2006 I bought a Volkswagon Jetta from Pete Moore. in 2009 I bought a 2008 Nissan from Pete Moore. I just recently bought a 2007 Suzuki from Scott at Pete Moore. So in the last 30 years I have probably owned about 15 cars state-side and have purchased most from Pete Moore dealership. In that time I have only remembered three names Pete Moore, Darrel and Scott. All the other sales people I have forgotten. I think this says a lot for their personality and my perception of the way I was treated at Pete Moore dealership. Like most customers I am out for the best deal I can find but I know I will consider Pete Moore dealership fist as long as they have sales people like Darrel (no longer with the dealership) and Scott to give customers like me the perception that they are doing their best for "my deal". Thanks again for your business and I look forward to the next business deal we can make..

christopher.corleone

Jan 21, 2013

We had an enjoyable time and the sales staff and finance were very helpful in the selection and purchase of our vehicle. We will definitely recommend them to others we know.

crouse.sam

Jan 21, 2013

Absolutely a perfect buying experience. Ross was the most straightforward sales person I have dealt with, for anything. I would highly recommend him and Pete Moore to anyone. They worked with me to get the car I wanted shipped in, at a price I wanted, and even gave me a nice loaner car while I waited.They promise a simple, honest and hassle free experience and that is exactly what they deliver. I did a lot of research about the car buying process (since I have been duped at OTHER dealerships) and went in with all the info about how much profit the dealer would make, etc. The first offer they gave me was fair to both of us, and I was able to talk them down a touch from that. It's nice to know that even with no preparation they would have given me a good deal.

natural75

Jan 20, 2013

My experience was great and painless. Mark Torelli was the salesman that assisted me with the purchase of my 2012 VW Beetle. He was professional, friendly, very sweet to my children, and I appreciated his direct sales approach.Overall experience = 5 (great)

AnitaAlbritton

Jan 18, 2013

We were very pleased with the service we were given. Mr. Torelli was great to work with and we will continue to use Pete Moore VW with all our VW needs.

LloydAlbritton

Jan 18, 2013

Mark was very helpful,accommodating and knowledgeable. He was exceptionally good at discerning our needs going out of his way to fill them. we also felt comfortable with all the other staff at the dealership, who were friendly, competent and helpful. Teamwork was evident in makin this sale.

Nishae

Jan 17, 2013

If you want a quick, customer focused, no hassle buying experience Mark Torelli is the salesman for you. He understood that I had no patience for haggling or sales gimmicks and didn't attempt to waste my time using any cheesy tactics.

DianBaldock

Jan 14, 2013

We were looking for a used/ certified car for myself and so ventured into Pete Moore while in Pensacola. Mark greeted us and set to work helping to find a vehicle that fit my needs. I test drove a Jetta and knew I loved this car. We had to leave that day but after some research and a few phone calls we decided we wanted that car. We drove back to Pensacola a few nights later. Mark greeted us with the key and paperwork all ready to be signed. He had programmed the Nav system and Bluetooth for me and we were done. We are extremely pleased with the customer service. I will most definitely recommend friends to Pete Moore and to Mark as a salesman! Thanks Mark!

SPSUMMERS

Jan 14, 2013

MARK TORELLI IS A GREAT SALESMAN. THIS IS THE SECOND TIME I HAVE DONE BUSINESS WITH HIM. I ENJOY HIS UPBEAT PERSONALITY. HE IS SO HELPFUL AND VERY KNOWLEDGEABLE. I ENJOY DOING BUSINESS WITH HIM AND WHEN I AM READY FOR ANOTHER TRADE, I WILL CERTAINLY SEE HIM.

gipson9ers

Jan 9, 2013

The buying of my new 2013 EOS was a great experience. The team members from management, sales, and finance made this a great experience. The salesman, Pat Carrington, went above and beyond to get exactly which car I wanted. Also to show and teach me every options on my new car. The management team, Lou and Jeff, were very friendly and personable. They made sure everything was to my satisfaction or else they offered to make it to my satisfaction. Then in finance, Aaron, explained all financial details and warranties to me. He did not rush, answered any and all questions, and made sure I understood everything. This was truly a great experience. I will definitely recommend this dealership and salesman, Jeff Carrington, to my friends, family, and co-workers.

barthmolina

Jan 5, 2013

These guys were honest and straightforward to deal with.The buying process was simple, and I am quite happy with my purchase.I came in with an idea of what I wanted, and the team was friendly, not at all pushy, and we found quickly a good option for me. Happy to deal with them again!

Adamsonsnow

Jan 3, 2013

Mr. Prell was a great person to have as the salesman for my vehicle purchase. He made sure my car was ready to go by the time my paperwork was finished. He shows a dedication to his customers that was hard to find in previous car buying experiences. Thank you Mr. Prell for matching me up with the perfect car.

BernadetteTaylor

Jan 3, 2013

Mark and Jeff did an awesome job helping buy my new 2013 Beattle Convertible!My experience was painless - they are both so easy to work with!Thanks guys!!!

amanda.h.colbert

Dec 27, 2012

i was very happy with are saleman scott kleiner he was very friendly and helpful i love my vw gti i never own a vw but they are great cars and when our kids need a car we will be coming there to buy them scott was great and so was everyone else.thanks for everythink the colberts

Bobby Williams

Dec 25, 2012

I appreciated the friendliness and honesty of the salesman (Scott). Straightforward with product and all my questions. Very knowledgeable on the car and how services are to be preformed in the future. I would recommend this dealership.

larry pearson

Dec 20, 2012

Very quick to see me as soon as I arived. Showed me all paperwork on Jetta, warrenty, carfax, etc. Very friendly, easy to talk with, offered coffee, donuts, water. Good knowledge of car and history of car being preowned. Worked with me on getting a price I thought was acceptable. Mark worked with me several days and several phone calls back and forth between us to provide me with the information I needed before I made a 375 mile trip to see this Jetta. He was very helpful and this was appreciated.

Zodiac_1

Dec 20, 2012

Best dealership experience I have had! The sales team never pressured me into a buy, they took their time with me allowing me to test drive several different cars until i found the one that best fit my needs! They were knowledgable and extremely personable throught the entire visit. Best of all they gave me a great deal on a new car and got me out of my gas gusler! I finally feel like I have a friend in the automotive industry! A big thank you to Kyle Prell (my sales associate) for a great experience. We will be making all our automotive purchasing needs at Pete Moore Volkswagen!

Printace

Dec 18, 2012

My husband and I were originally looking to buy used but were dissapointed with what we were finding so we thought we would go by Pete Moore and check out the newer version of what we were looking for used. Ross pulled up on his golf cart and drove us around the lot showing us Jetta Sportwagons. I fell in love with a red one with black leatherette interior and didn't want to drive back to New Orleans without it! Originally, I wanted a red one with the cornsilk colored interior and Ross did offer to order it for me but I went for the black one and I am so happy with it. He was nice and courteous. We paid about average for the car. I am not one to bargain. I don't love it so that process didn't last long. I just told Ross what I wanted and he got close enough to it for me. THe car is GREAT. Aaron went through all the financing paperwork with us. It took awhile but there was a lot of it. He got us through it pretty quickly though so that is good. All in all, it was a pretty good experience. Check the bill though. We did wind up buying a first aid kit and some floor mats we didn't really want but these mats are probably a better idea since you can hose them down so we didn't make such a stink over it...Good time, GREAT car.

sweetie012605

Dec 18, 2012

We came to Pete Moore to see a few used cars they had on the lot. Scott Kleiner was our salesman and we enjoyed him every much. He took the time to find out what we were looking for and he tried his best to find something close to what we wanted. Even drove us around the lot in the golf cart and did not make us walk. After finding a car he spoke to Danny Freeman the used car manager and he seemed annoyed by our request and continued to show us cars we were NOT interested in. It seemed Danny was unwilling to help us get into a car that day. Scott was very persistant to help us with what we wanted so he started to work with Jeff Korel. After working some numbers on a used car Jeff approached us and told us some information we did not know about payments and interest with old and new cars and some programs that were going on. Needless to say Scott and Jeff got us into a NEW Jetta which we left with that day. So thumbs up to Scott for listening to us and Jeff looking out for our best interest and thumbs down to Danny for being annoyed with us!! Over all my experience turned out to be great and I LOVE my new car!!