Paul Schuster

11 de nov. de 2015

Jamie & Frank went out of there way to find the truck I wanted with all the right equipment ..

Tom i

2 de ago. de 2015

Had 2015 ford f-250 with 5100 miles plug up it exhaust filter Phil Long service dept replaced it

B. J. Charbonneau

30 de jul. de 2015

Phil Long Ford of Raton ? ReviewEnroute to Angel Fire, New Mexico, for family reunion, our car suddenly powered down on the highway. We were able to get safely to the side of the road and checked the manual on our Ford Escape Hybrid. We made the decision to try to make it to Raton to see if we could get repairs. Phil Long Ford of Raton was a Godsend. We limped into Raton on Sunday evening, got a motel room and went to Phil Long Ford website. It was informative, amazingly well set up, and had both an on-line appointment book and a feature to speak to a service person. WOW! We made the earliest service appointment available, for Tuesday morning, and found that a rental car agency was located next door to the service department. We managed to get our Escape to the service department the next morning. The service desk was manned by knowledgeable, efficient folks. We turned the car in, the young man said he thought the problem might be associated to a recall, and they would let us know as soon as they evaluated the difficulty. We went next door, rented a vehicle to continue our vacation. The way we were welcomed and treated by everyone in the dealership and service department from management to the custodial staff was exceptional. Everyone went out of their way to reassure us and get us safely on our way, confidant that we were in considerate, capable hands. We went on to our reunion, and received a call on Wednesday afternoon that our Escape was repaired, that the problem was involving a recall, and that it was covered by the Ford Company. We picked up our car from these amazing, professional folks, and it is running like a top. We are truly thankful for Phil Long Ford and the expert service department in Raton. They saved our vacation, and quite possibly our lives.

Beverly Loredo

25 de jul. de 2015

Friendly and kept me advised of the service as they were servicing my car.

Gina Sanchez

24 de jul. de 2015

Great experience. I will be referring all of my family and friends to Phil Long Ford in Raton. They went above and beyond.

WES

18 de jul. de 2015

Needed an oil change on my Ram truck and this is the only place in town. They did a good job and did it quickly.

Gary Garver

17 de jul. de 2015

Broken belt on my 38 ft motor home. Parked behind dealership off property. Service repairman did all work off site. He was Great & very helpful. Was very pleased, & happy to drive back home to Florida with no issues. Thank you.

Nadine Marchetti

11 de jul. de 2015

Just had my 2010 Focus serviced. As far as I can tell all is well with my car. Service manager Pete, is the best. He really cares about his customers. Thank you, Nadine Marchetti.

Ralph Naccarato

8 de jul. de 2015

Great Service, friendly, helpful, knowledgable, curteous

Karen Walton

6 de jul. de 2015

Always great professional service and informative staff.

Cal Hall

1 de jul. de 2015

I brought my 2011 F250 6.7L in for service. Pete got me in and out quickly. There was a fault in the computer which required the replacement of the heating element control for the DEF tank. Steve was able to troubleshoot it and had the part in the next day and got us back on the road quickly. All the staff were very helpful.Thanks Guys.

Sabra Jeeves

11 de jun. de 2015

The service was quick and well done. Pete, the service manager was very friendly, informative and helpful .I appreciated being taken home and picked up when my repair was completed. all in all, I am a very happy camper - thank you to all who worked on my Fiesta: you gave me a fiesta in my heart.

Mark Wilder

10 de jun. de 2015

informed me of possible future problems, but didn't pressure to buy right now.

Margaret Evans

7 de jun. de 2015

My air conditioner was not cooling. After repair at Phil Long Ford in Raton, it works fine now. Very pleased!

VV

5 de jun. de 2015

Daniel respected my wishes not to be pressured into purchasing a vehicle. I told him what I wanted and he looked until he found me the perfect vehicle. I did not like when the finance person tried to get me to purchase a warranty. The car still had warranty and I felt as if they wanted me to pay for that.

Etta Briscoe

27 de may. de 2015

When I went into to get my first car, I was nervous. Not only was I getting myself a new car, but I was doing this all by myself. The car salesman and well, all the staff I ran into at Phill Long Ford were very nice and helped me get a great deal on my brand new car. I would recommend anyone going here.

Rome Taylor

13 de may. de 2015

needed repair got me in immediately and out in no time

Joyce

1 de may. de 2015

While traveling my change oil message came on. The service department got my car in even though they had a full schedule. Greatly appreciate!

Paul

23 de abr. de 2015

Jamie and Hector do a excellent job very helpful and found the vehicle I wanted .

Colorado Customer

15 de abr. de 2015

The service and quality of repair are excellent. Raton Ford exceeds expectations.

Gary Grammer

11 de abr. de 2015

It all started when they helped me get out of debt on my previous vehicle. They set me up with affordable payment options PLUS paid off my previous vehicle. Since then, I've had all my repairs, new tires etc. taken care of by Phil Long Ford. And, I will continue to do so. I've been treated fairly, with respect and honestly!

Tina Passarelli

18 de mar. de 2015

The service manager was professional and courteous.

Ray & Kay Damba

7 de mar. de 2015

Our transmission went out 60 miles S of Raton, NM. We had it towed to Phil Long in Raton. This was after 7 pm on a Sat night. We live in the Denver area and had to be back at work on Monday. We called the following Monday morning and spoke with the service manager, Pete. He assured us they could take care of it, and keep us apprised of all costs involved. They replaced our transmission and had the vehicle ready for us to pick up in no time. The price for parts and labor was exactly as it should have been. They did not take advantage of us, but treated us as valued customers. I appreciate their professionalism and customer service. Pete and Louis were very helpful, courteous, prompt in all communication, and spot on in all of the costs involved. They turned an unpleasant situation into a positive experience. If you are going to breakdown in the middle of nowhere, These guys are pretty terrific at taking care of you!

Rich of Colorado

4 de mar. de 2015

The only thing I wish they would do is power wash the vehicle during the service. It's really a nice touch to the service experience.

Gaditano

25 de ene. de 2015

Phil Long Ford Raton is outstanding! I was treated with the utmost respect and care while purchasing my 2015 Explorer. The staff is knowledgeable, helpful, friendly and professional (thank you Hector, Frank and Greg). I highly recommend Phil Long Ford of Raton to everyone who is looking to buy a new Ford!

j.garcia

16 de dic. de 2014

Had the oil changed on my ford 500 in a timely manner

Jack

14 de dic. de 2014

Thank you Phil Long Ford of Raton! You have exceeded my expectations again. I really want to make a special mention to the heavy set gentleman who helped me. I think his name is Pete. Be sure to pat him on the back for me. He went out of his way to make sure I was happy and it worked.

Terry Kamm

28 de nov. de 2014

Matt Caroio and Pete Eggenbrecht were wonderful! Servive was on time and everything was fixed as I had asked. Thanks for being so efficient and professional with your services!

RKNDD

10 de sep. de 2014

Very considerate and helpful salespeople. Anthony and Frank were a pleasure to do business with. We found what we needed they worked with us on the price and so far so good. Thank you!

Electric Bronco Fan

8 de ago. de 2014

Hector Verdin did an outstanding job working with me on the purchase of my new Ford 150 Eco Boost 4x4. Due to the big sales push on this particular model right now I was working with another dealer to take advantage of year end prices. Hector and Phil Long Ford would not be underbid. I really appreciate working with Phil Long Ford of Raton on this purchase and I am looking forward to working with them on maintaining this excellent vehicle.

JEB

2 de ago. de 2014

Got the SUV in at the time scheduled and got the work done ahead of time. Had free WiFi to help pass the time. Would recommend their service department to anyone. The only bad thing was trying to get them on the phone. This is a busy place and I kept being put on hold for 10 to 15 min. Had to hang up and try again. The answering service available is not working so I couldn't just leave my name and number. If you are going to put someone on hold for an extensive amount of time, please get back on and take their name and number and get back with them. Just Sayin'

Dick and Pat Robertson

26 de abr. de 2014

Nice Nice Nice They were so nice to work with them . They work so hard to get us back on the road .Pick us and took us back to the motel. they were just nice.

James Martinez

22 de abr. de 2014

Great team! Purchased from Ford of Raton and service my vehicles there.

jmeisd1

26 de nov. de 2013

Jamie and Frank were the managers who handled my purchase and were excellent. I have previously bought out of town due to lack of interest by previous dealer, now I have a reason to buy local! Thanks guys and we will be back yo buy again and again.

psemaj2

16 de mar. de 2011

I started my vehicle search in Albuq. and was not impressed with there high pressure tactics while I was there. I then went online with Ford.com to get a price quote on a new F150. I received a response within 10 minutes from Chuck McGuire who gave me the available trucks that met my requirements. He then gave me a competitive quote and earned my business. Phil Long stood by the quote and made buying a vehicle, enjoyable.