Used Cars for Sale at Piazza Acura of Reading in Reading, PA

schmehlc

Jul 19, 2014

Great service recovery by Piazza's service department. John and Marco were very helpful, and I appreciate it. Thank you for accommodating me in every possible way.

Linda905

Jun 7, 2014

We visited Piazza Honda/Acura of Reading on 6/4/14, with the intention of purchasing a car. We were left to sit for 1&1/2Hours, only to fill out a credit application & tell us to check with them the next day, AFTER 12 Noon! They DIDN'T show us ANY vehicle, let alone test drive one! We've been a little down on our luck recently & I feel that they just wanted to help people that were going to be an EASY sale! They told me I could get a 2008 Mini-Van... I thought you were SUPPOSED to tell them what YOU wanted to get!! In ALL OF MY CAR-PURCHASING EXPERIENCES, I HAVE N E V E R BEEN SO EMBARRASSED, DEMEANED, & HUMILIATED IN ALL of MY LIFE!! Like we were common criminals! OUTTEN CHEVROLET treated us with COURTESY, DIGNITY & RESPECT & was VERY happy to get our business. We purchased a BRAND NEW CAR with them!!

iupswimmer92173

Jun 1, 2014

I have leased or purchased my last four cars from this dealership & have been well taken care of and extremely happy each & every time. I would highly recommend this dealership & sales person to anyone looking for a new honda or acura!

herb46

May 31, 2014

Can't believe how quickly the staff took action after a freak hail storm hit in Reading and damaged the car we were about to close on. Got us an exact replacement almost immediately over the Memorial Day weekend--that's performance!

smoliatu

Apr 14, 2014

From the moment I first walked into the dealership to look at an MDX, to them moment that I signed the papers, I had the best experience ever at a car dealership. Bob Ruhe is a very knowledgeable and helpful sales consultant. Thank you Bob and everyone else at Piazza Acura of Reading for such a pleasant experience!

kstonerdesign

Apr 5, 2014

This is our 4th lease from Mark, he always makes it so easy to move into our new Acura. He also worked with getting the exact colors inside and out that we wanted. Thanks Mark, Love the RDX!

Domingo14

Feb 12, 2014

This was our second vehicle purchase from this dealership. it's quite obvious why we are repeat customers...very happy with their services (at least for the sales part). Mark Steltz was such a nice person to deal with (not sure about the managers...they are "tough"!). Their price was very competitive and we didn't really feel any "pressure" at all. Thank you folks! We would highly recommend this dealership for your next Acura!

MillerTB3

Dec 18, 2013

Could not have asked for a better car buying experience. I never felt pressured into any decisions, and the customer service from the start was top notch.

EthelindaAdams

Sep 17, 2013

Mark Steltz is an extremely personable man! His knowledge and passion for Acura shows and I truly appreciate all of his sincere efforts. He is an honest and trustworthy man, and I will recommend him to anyone seeking to purchase a new car.

redacura

Sep 10, 2013

I live in the Lehigh Valley and did not have a good experience with Lehigh Valley Acura so my husband and I found Reading Piazza via the internet. Chuck Whitby was honest, helpful, and not "salesy" in any way and I really appreciated that. The price and terms were worked out over the phone and when I got there to sign the lease, there were no surprises.

meekb

Aug 29, 2013

Chuck did great job offering me a great deal on my 2012 Honda Accord. I made an offer and he beat it. The customer service at this location was the best!! The other reps were helpful and informative as well. I would recommend other friends to go to Reading and deal with PIAZZA in Reading PA.

soonerleen

Aug 28, 2013

The service department was great. They explained everything in detail for me on my service and my car was ready to go when promised. I would highly recommend this dealership.

LT21

Aug 17, 2013

5 is the only rating this dealership should ever receive. I have always been pleased with Piazza Reading. Recent service to my car was completed with a level of excellence. The service department went above and beyond in caring for my car. Great people, great service. Thanks Piazza.

Jenosw

Aug 8, 2013

Would recommend dealer to friends and family for their auto needs. Everyone was very helpful and accommodating throughout the entire car purchasing experience. I am very pleased.

EdwardIII

Aug 1, 2013

Low Key. No pressure. Easy to work with the sales person and the managers. Better selection than at the other regional Acura dealers.Will return there with my wife in a year or two when she is ready for a new car.

tessibw

Jul 30, 2013

Zachary Kuhn was phenominal! He listened to me and my needs and concerns and made the entire buying process experience superb! The entire staff was amazing and just as excited as I was as I drove away in my new car!

AcuraILX12

Jul 24, 2013

It was an overall great experience, and I would recommend this dealership, especially, Mark Stelz. He was willing to work with me to find the best deals for me. And sure enough, I found a great deal at Piazza Acura.

rtalkington

Jul 19, 2013

It was an excellent experience I would love to do every day. Nancy gave us the attention we needed and she never had a problem with our request. Robert helped us thru the financing with such a good attitude as well. We really felt at home there. This is my third Acura and each one is more fun to drive. Thank you so much!

kpiper48

Jul 18, 2013

I always receive excellent service and my car is returned to me clean and ready to go. If i need a car, they provide one while service is being done. This is the best service i have ever received!!!

jodietpf

Jul 15, 2013

Chuck Whitby really made our purchase of a new Acura RDX a very pleasant experience. There were no surprises when we arrived at the dealership. (i.e. additional bump stickers, or I'm sorry but your trade value has changed, etc. ) We had been to three other Acura stores and experienced the aforementioned surprises. We called the Acura store in Reading, Chuck was the salesperson who answered the call, he seemed to listen patiently to our experiences at the other dealerships and said that the dealership had the exact RDX in stock and that the trade value we were looking for seemed to be a fair market value and that we should come to Reading for our new Acura. My wife and I drove about an hour to get there the next day and our new RDX was fully detailed, we got the trade value we expexted, the financing process went very smooth and we are extremely happy that we drove the extra miles to meet Chuck and the other members of the dealership who made the trip very worthwhile. We recommend anyone looking for a new Acura to give these guys a shot. Chuck Whitby gets five (5) stars.

maohara

Jul 8, 2013

My experience at Piazza Acura of Reading was excellent. Chuck Whitby was unbelievably helpful and instrumental in the purchase of my dream car. He went above and beyond to ensure this deal went through.For a guy who had only been on the job for a couple weeks I would of thought he had been there for 10+ plus years. I called every Acura dealer in the Tri-State area and Piazza Acura of Reading was the only dealership who came back with an honest and fair estimate, and that is exactly why I drove an hour from my home to do business with them. I would highly recommend Piazza Acura of Reading and specifically Chuck Whitby. If your serious about an Acura, he'll make it happen for you.

domramos

Jun 27, 2013

Reading Piazza is a great place to buy and service Acura cars. They provide excellent technical and administrative services. I have always recommended family members and closed friends who are looking for a car to visit Reading Piazza.

dale21

Jun 11, 2013

Truly a pleasant experience and well worth the travel to Reading. Our salesperson Chuck was very courteous and prompt - greeting us with a smile at the door. Gary was also very nice and made us feel comfortable and relaxed. They worked with us and not against us, listening to our needs and then delivering above and beyond those expectations. Overall experience was very positive.

benarce

Jun 10, 2013

Not only did they have the best deal, they gave their best deal from the beginning. I didn't have to beat them up. I was at the dealership in record time, they got me in and out.

tpass1

Jun 3, 2013

Chuck rates a 5 due to his obvious vehicle knowledge, as well as his ability to convey the advantages of leasing due to our personal situation, and doing it without feeling we were being pressured into a decision. The mark of a good sales rep.Mark took us through the vehicle financial closing process seamlessly, and was very personable. A minor discrepancy in the agreed upon lease mileage was resolved within minutes. Mark easily rates a 5.

donnalutz

Jun 2, 2013

Bluetooth was entered by an employee whose name i do not recall....He did it quickly and I was not following what he did. When we drove away from the dealership..there was constant reminder made that we needed to do more to make it work .It was very frustrating to us. Finally she stopped...and I just turned the bluetooth to off on my phone. So.... , I do not have or use this feature that is available on this car.. We are older and not very tech savvy...I do think I would like this feature but am intimidated to try to do it myself.The salesman was very nice, but very new at his job... Wondering if I should or can return and ask for help !

anda72

May 22, 2013

I totalled my car in an accident and then had to immediately leave for vacation. When I returned, I needed a car - and fast. Not just any car, but a quality vehicle with a good reputation and an affordable price that I would be excited to drive. Good luck with that! I knew that I liked Acuras, but doubted that I'd be able to find a "good" used one that I could afford. Piazza Acura of Reading just happened to have a beautiful 2012 TSX SE with less than 10,000 miles that was in EXCELLENT condition. My friend and I drove down there and were pointed in the direction of Chuck Whitby. I was tired, stressed, and dreading the entire process (because basically, car shopping is a nightmare regardless of the circumstances). Chuck was great though - and ended up making a very frustrating situation (i.e. car shopping on a budget and time constraint) bearable. Everybody we interacted with at Piazza was helpful and pleasant. I absolutely LOVE LOVE LOVE my Acura and couldn't be happier with the entire package. Thanks to Chuck and Gary MacCloskey and the entire Piazza Acura team!

rbhsingh

May 13, 2013

Chuck Whitby was very helpful, good attitude and so informative, he helped me to find out a good vehicle that I have been looking for, greatly appreciated all his helpThank you Chuck Whitby, I wish you all the best :)

Linda_hbg

May 12, 2013

Chuck went out of his way to secure the exact model of the car I was looking to purchase and made my buying experience a good one.

Smittyd64

May 10, 2013

Jake Green is wonderful..I cannot say enough about him and his fabulous customer svc. Jake and Mark Kosak are the reason I have and keep buying my cars from this dealership... They are the best!!!!

ddolzani

May 5, 2013

I have owned Acuras since the first year they have come out and work the best with the team from Reading.They are great. I enjoyed working with Bob as our salesman. I bought my last two Acuras elsewhere and the dealership and service was fine; but I missed dealing with Bob and really missed Jake and the people in theservice department. They always are very personable and treat you like a true friend.

Billdonna

Apr 23, 2013

Chuck was the person we dealt with, he was very professional. We found out later that he was a new sales person but that was not obvious to us because he conducted himself in a very professional way which was greatly appreciated. Chuck answered all of our questions. If there was anything he wasn't sure about he would consult one of his colleagues and everybody was very helpful making this deal possible.

jedrumh

Apr 19, 2013

Great car buying experience at this dealership. Very professional atmosphere. Mark and Mark are very knowledgable and helpful. Deal was very smooth from top to bottom. Highly recommended!

nomram

Apr 18, 2013

I had purchased 2 TLs from this agency in 2005 and2008. Mark Steltz was my salesman and I found him to be candid, knowledgeable and fair in dealing with me. Consequently, I leased a third Tl from this agency on April 15, 2013. It was a wise decision on my part.

rjcheng08

Apr 13, 2013

I cannot recommend Chuck enough from my recent experience with Piazza Acura. He was very friendly. He was very low-pressure and to the point. I communicated with him via emails and Chuck was very respectful with that matter. He was willing to provide me with great quotes without speaking to me through the phone. When I finally decided to visit the dealership, he did not waste my time and we got down to business. I hope he stays with Piazza for many years and he will be my contact in the future.Gary the sales manager was also very friendly.

mhiddemen

Apr 11, 2013

Chuck Whitby, the Acura salesman, was a savvy, accommodating, low-pressure salesperson who made the car-buying experience a lot less stressful than my car-buying experiences in the past. The sales manager was very knowledgeable and professional, and expedited the transaction. Overall, this was an excellent experience.

bjspiege

Apr 8, 2013

I purchased my Acura in 2005 and have only had it serviced at Piazza in Reading, PA. Their staff is consistently friendly and their service isgreat. They openly communicate an estimated price and immediately notify you when additional issues are found for your approval. I would recommend the Acura and the Piazza dealership to anyone.

matchless

Mar 30, 2013

I really value my TSX and I expect the service personal to treat it as if it were their own. They do this and are proactive in alerting me to issues that may need attention in the near future before they can become a problem. I just had the battery replaced which they had warned me about following my previous visit. This is a good example of what I mean. The folks behind the counter seem to understand the importance of customer satisfaction and this is very apparent by the way they communicate with them in spite of the fact that they are clearly very busy. I value Honda products , we currently have four cars in our family and I expect my next vehicle to be a Honda probably a 4WD Crosstour. I had no idea it had so much capacity in the rear.

Elliot Mercado

Mar 23, 2013

I was very satisfied with the people and the service that I received. Took my car in for oil change. Was In N Out and the price was right. Received a service car to finish my Aarons for the day and I loved it.

Knward05

Mar 22, 2013

I came on to the lot for business purposes and happen to see the new TSX. I instantly fell in love with it! I loved everything about it, especially the way it drove! The XM radio makes for a great drive into work, and I am excited about the heated seats during these cold winter months! There was just one problem....I had only been driving my trade-in for less then a year and I knew it would be very difficult if at all possible to get in to the TSX. With Rob Szymanski's hard work, and some number crunching, we made it happen! Allen Guido showed me all of the features on the car and took me for a test drive. Kevin did my paperwork, and was very friendly and efficient! The whole transaction was started and completed within a short time! I am VERY pleased with the service I received while at the dealership! All of my friends, family and co-workers will be getting referrals from me to get their next Acura or Honda from Piazza!

jonesrs

Feb 26, 2013

4th consecutive Acura TL I have leased. Each has performed very well and has met my expectations.Piazza service is excellent and the staff is very professional.I recommed Piazza Acura to anyone looking to drive a first class vehicle and receive excellent service along the way.

nduong

Jan 4, 2013

This is an outstanding new car sale service with an excellent customer-oriented atmosphere and a very friendly staff. We would return to purchase the next new car from this dealership.

hartmiller

Dec 21, 2012

I always get the best sales & service everytime I visit Piazza. I have bought 4 cars from Mark Steltz and I will continue too. He will treat you right! All my service has been done by Steve Hatt (If he'savailable) Very Pleased with the work he does! Excellent Experience from all that work there! Happy Customer-Rich Miller

JudyReitz

Dec 17, 2012

Mark Kosak was the salesperson we bought our first Acura from in about 2000. He has guided us through each of the four purchases with great skill. He knows the car he sells. But beyond that he takes care of his customers. He takes our car to be serviced. Mark goes to the service department with me when I return his car to pickup mine. I am in and out of that area in 5 minutes. I realize the cost is a a bit more than if I would go to a local service station, but we know that people who know the Acura are working on our car. We will continue to be Piazza customers.

ClementLau

Nov 6, 2012

Piazza Acura of Reading is a pretty small dealership in the township of Reading, PA. They share a lot with Piazza Honda of Reading and seem to be carrying a large variety in their inventory. The lot, along with their satellite locations, carries almost every model and trim available from the manufacturers. For the enthusiasts, they even had three 9th gen Civic Sis there when I visited. As a side note, all the cars on the lot seem relatively clean both inside/outside and were well maintained to look their best and shine at any given moment.For my first visit, I had not previously contacted the dealership nor did I make an appointment. I simply walked in with an interest to check out a pre-owned 2008 Civic Si I had seen on AutoTrader. From the moment I walked through the door, I was welcomed and greeted by a sales representative (Jessica Knier (Diefenderfer)). I inquired about the 08 Si and I was quickly led out into the lot where the car was. The key to the car was handed to me so I can inspect the interior with greater detail. Without any doubt or hesitation, the saleslady kindly asked if I would like to test drive the car. All throughout the 15 minute test drive, Jessica was very informative about the car and the town of Reading. (Felt like a tour guide). She provided me and my family with information about the vehicle as well as the previous owner. This was a very nice touch because as Im sure we know, a used cars owner history is one of the most important factor in determining a cars mechanical condition and maintenance record. Also, she allowed me to test out the clutch for slippage as well as the VTEC switchover on the Si. As I requested, I was allowed to take the vehicle on a mix of highway, city, and bumpy suburban PA roads. Going to Piazza Acura of Reading on subsequent visits and communicating with saleslady Jessica was comfortable and informative as expected. Jessica, along with the rest of the staffs, were all very friendly and accommodating. They will work around their schedules and go out of their way to serve their customers. Whatever it is that the customer requests, the staff will do all they can to make it happen. On my second visit, I had inquiries regarding the new ILX as well as the 2013 Accord. Jessica was very kind and had set up an appointment that worked out for both parties. Upon arriving, I was given the keys and allowed to inspect the cars in full detail. Understandably, the sales teams are often quite busy. However at Piazza Acura, I was able to spend up to an hour on each car to learn all the features and feel at home with them. As consumers, Im sure many of us would like to take as much time as possible to examine and get comfortable with the car. Needless to say, I was very pleased with both test drive experiences. Overall, Piazza Acura of Reading is honestly one of the best dealerships I have ever visited. At no point did I feel pushed or rushed to make any type of decision I was not prepared to. They simply did their job and showcased the vehicle in a very comfortable and informative manner. All my requests were satisfied and my concerns for each vehicle were kindly addressed. I highly encourage anyone looking for an Acura/Honda to visit Piazza Acura of Reading and be sure to ask for Jessica Knier (Diefenderfer), the awesome saleslady!

Linda Yates

Nov 6, 2012

We returned to Piazza to purchase a new MDX because the service we had received on our old MDX (with 153,000 miles) was excellent. Jake (our service rep) was kind enough to refer us to Jessica, the most competent and likeable sales person we have ever had the pleasure of dealing with. One of the activities I hate most is buying a new car, but Jessica made this not only painless, but actually pleasurable. I had been looking at an RDX, but Jessica suggested I drive an MDX, too. I was glad she suggested the MDX, because I liked it so much better! I would not hesitte to recommend Jessica, Jake, and Piazza Acura to anyone searching for a car.

DianeAcc

Oct 20, 2012

My husband and I purchased a 2013 Honda Accord from Piazza Honda/Acura of Reading after looking at several other dealerships. Our salesman, Michael Cambardella gave the best test drive in the business, was very customer friendly, knowledgeable, and made sure we were happy with our purchase. He pointed out the features and overall quality of the vehicle. Kevin Bridgman and Gary MacCloskey worked with us on the financial end. Both were friendly and efficient in their jobs. I would recommend this dealership and will refer family and friends.

mary.braun

Oct 5, 2012

Jessica was so knowledgeable about the Acuras I was looking at. I was originally looking at a MDX but I went on the website and saw the RDX which is more the size I need. She had me drive both and explained the differences between each of them, the financing that was offered for both, the incentives on each of them. She showed me the different features between the two. Even though I picked the lesser priced RDX, she knew that I would not have been as happy with the MDX. They did not have the color car I wanted in stock with the interior I wanted so they said it would be 2 weeks, it ended up being only 5 days. Jessica came in on Friday night, even though it was her day off, I did not feel rushed - she would have answered any question I had. She explained all of the features again how to set up my phone, which we did right then. She said call her anytime with questions. I received a phone call on Monday asking if I needed additional help with any of the features or if I had any questions about the vehicle at all. What a wonderful experience.

DeannaBradleySlamans

Sep 21, 2012

Had a wonderful time in the store and looking over their work. Great salesmen and friendly service! We will definitely recommend this dealer to family and friends! Thanks again!

jedrumh

Sep 17, 2012

Great experience at a great dealership. Purchased 12 vehicles from this dealership and will continue purchase vehicles in the future. Mark Kosak and Mark Steltz are very professional and great to work with. They make the car buying experience stress free and enjoyable.

Ashley kohn

Sep 17, 2012

I had a wonderful experience at your dealership. Everybody was very nice, polite and helpful. I would reccomend your dealership to everyone. You work with the customer on the price and try to give the best deal possible for them. I love my new car thank you very much for everything!

rkosak

Sep 12, 2012

Been dealing with this dealership since 1998 and have always provided excellent service. This is my 8th Acura I bouth from them and never had any issues or problems. I will continue to deal with them in the future.

dkriebel

Sep 11, 2012

This began with a well timed and planned marketing campaign initiated by Acura. In Aug., I received a postcard informing of the new 2013s and inviting to test drive one. In fact, I'd receive a free $59.95 valued A1 service just for doing so. Within the same week I received a letter from Jessica, discussing trading in my 2010 MDX, moving a new 2012 off the lot and lowering my payments. She followed with a call about a week later; I'm a marketing manager, and this was a well-timed plan. I did not act, until my A1 service light appeared another week later. I hope that Acura has all of my onboard information in their datamart; as a customer-based database marketer, this seemed like an even more customer centric plan. I obliged Jessica; we drove the 2013 RDX, since my wife is looking for a new car to replace her '03 Accord. Jessica provided me with the A1 service voucher and I set up my appoint for 8/25.I still wanted to test drive the TSX and the newly nominated TL as one of the best for IIHS frontal crash tests. On Thurs, Sept. 6, I dropped off the MDX for a little warranty service, cup holders and access to the 3rd row seat. No questions asked, they took it and had to overnight parts for Fri, Sept. 7. Except I had a lunch meeting and all of their loaner cars were booked. Jake took the initiative and called me Thurs evening, explaining this, offering to call at 9am Fri morning to find out if service could replace the seats and have my car ready for an hour-long lunch meeting. At 8:30am Jake called to inform me that I could borrow, and test drive, Acura sales manager Mark Kosak's TSX! They even sent a concierge car to shuttle me to the dealership. Again no questions asked. The lunch meeting was very productive. When I returned, Jake informed me that my MDX was ready but would take 30 minutes to cleanup. It was now a little after 1pm and I had a contractor coming to my home at 2pm. Jessica asked if I wanted to drive the new TL while she was with another customer, so I did, returning in time to p/u my MDX and make it home in time for the contractor. This, without a doubt was superior customer service. In the business world, more companies need to integrate their sales teams with their customer service just as Piazza Acura did; I know this for a fact and have used my customer service reps to help "sell," or retain, people who already buy the company's product. Best of all, I never once had to ask for this service; I never had to get defensive and play the victim. Jake, Jessica and Mark took the initiative and solved my problem without question, just like the warranty work. Thanks, Piazza!

marygilbert93

Sep 10, 2012

I bring my car in for service all the time and have always been pleased. Mark is excellent and I will continue to bring my car in.

zxxiheloc

Sep 6, 2012

Avoid this dealership! They are a bunch of liars. Fail to perform promised work. Very rude to its customer. Did not provide any history of the car (after I bought the car and got the Title, I realized it was a company leased car). The only thing they care is your money. Avoid it!!!

kidcraze90

Sep 5, 2012

GREAT DEALERSHIP!! Took my Odyssey in for service a week or so ago. The Service Dept. is always friendly, prompt and professional. I did not purchase my Odyssey from this dealership but will not hesitate to come back for my next vehicle purchase. It was refreshing to walk around the dealership and be greeted by pleasant salesmen that were happy to answer any questions that I had while browsing. I found "Mark" to be very knowledgeable and eager to answer any questions that I had! Always a great experience at Piazza!

JAltomonte

Sep 4, 2012

I have purchased my last three vehicles from this dealership, and each experience has been better than the last. I purchased my latest behicle, an Acura TL last week. Brandon and Steve were not just excellent while I was at the dealership, but they were proactive in alerting me to added incentives available on the vehicle I was interested in prior to my visit, and made sure the vehicle and color I wanted was in stock before my drive there. Once there, the vehicle was already washed, detailed, in spotless condition, and ready to be driven. I was in and out of the dealership in one hour. The biggest reason I drive an hour out of my way, and directly past two other Acura dealerships, to buy my vehicles from Reading Acura comes down to one word: Trust. I trust the trade in quotes will be the same when I get there as they were over the phone. I trust the price/payments discussed over the phone is the same as when I get there. I trust that when we talk about a TL over the phone, they won't have an MDX ready to test drive when I get there. They come through in every facet of the car buying experience. They are fair, easy to work with, and a fun bunch of people. I'd recommend anyone looking for a vehicle to Reading Acura for a straight forward, honest, easy, and fun buying experience!

Nick09

Jan 23, 2012

This is a great dealership to buy a car from. We have bought 2 cars from them over the last 10 years and have had all of the service on the cars done at Piazza. The sales team is very helpful reviewing the features of the car and when you buy the car they set up all of the key fob features with you. The service department takes care of routine maint. on the car without any problems and handles trouble shooting by solving the issue to root cause and your satisfaction. I would buy anothe car from Mark Kosak and Piazza of Reading.

LENNY S

Dec 5, 2011

BEST DEALERSHIP I'VE EVER BEEN TO BROUGHT 3-CARS FROM THEM NO HASSLE PRICE AND SERVICE WAS OUTSTANDING MARK IS THE BEST DROPPED THE CAR AT MY WORK WITH PAPER WORK READY TO GO

colkurtz

Feb 16, 2011

Lousy Customer Service.Corrupt Salesmen who will lie, cheat and deceive. Made a deal on a MDX with Michelin tires. The MDX did not have 'certification' yet so we gave the dealership three (3) days to get it certified. On the third day got a call from Saleman wanting to know if I wanted Hangook put on the MDX. I then stated that I thought we had agreed on leaving the Michelin tires on the car. He completely disregarded what I said. After going back and forth for tem minutes I stated just put the Hangook tires on the the car. The salesman stated the car "was ready". I indicated we would be their in two hours. An hour later the salesman called stating the car rear window actuator,(motor), did not work. It would take two days more to fix it. He then went on to state that before they fixed the car or did the certification, we; my wife and I "had to come down and sign the ownership papers" then, and only then, would they "fix and certify the MDX". we said n. Two days later the Sales Manager called men and stated he had to change the tires because they were not "road reliable", meaning they had too much wear. He then asked if I "needed the certification?" Because he could NOT certify the car, put the old not"road reliable' tires back on the car and sell it to me 'as is'. I then asked him if he was nuts and said noway. A day later they offered to deliver the car to our home with all problems still in it.

lvndlfe

Jan 5, 2009

Piazza acura of ardmore and reading are the worst dealerships I have ever been too. Please stay off of it. Don't waste your time with their sales team. They don't have any knowledge of what they are explaining. You will understand that in ur first visit itself.

finnegre

Dec 19, 2008

I took my 2004 Acura TL in for 2 safety recalls (power steering hose, windshield wiper motor).Well after they performed the recalls the following occurred. #1 they never called when the service was completed #2 when I went to pick up the car my rear view mirror was damaged. I immediately called to notify them about the mirror. They ask me to bring it in the next day. I brung the car back and they agreed the mirror is damaged, but refuse to pay for it.The service manager offers to split the cost of the mirror they damaged! They could not see how their service person could have damaged my rear view mirror. I'm very disappointed with their service.The mirror cost $115.00, I do not think it's worth alienating a customer for $115.00.