Used Cars for Sale at Piazza Volkswagen of Ardmore in Ardmore, PA

jjowett

Mar 9, 2015

Saw the selection of Beatles online and came in. The car I wanted was on the showroom floor. Jamie greeted me right away and was SUPER helpful. She immediately got a few cars ready for me to test drive then organized getting the car I wanted out of the showroom for me to test. I wasn't planning on taking the car that day. I thought I would have to come back later in the week as I was pressed for time. Jamie and John (the manager that day) were fast with the paperwork and just the right combination of personal and business. I couldn't have been happier to drive out of there in my new car! THANKS!!!

samstudent

Mar 7, 2015

I had a bad experience at this dealership and within 3 days David Greaves (upper management) had reached out to me to make it better. He went above and beyond to make the situation better and made me feel that he truly cared about the customer and that he honestly wanted to make it right. The car I wanted was hard to find but he was able to search high and low to find the model I requested in order to make it right. I truly can't say enough about the level of dedication that David and the team at Piazza VW showed me. They truly turned my experience around.

GaryFrancione

Feb 25, 2015

I was there on Monday, February 23, to have some minor things done and to get an estimate for some body work. I was told it would take one hour. They were right as to the minute. They are competent and thoroughly wonderful people to deal with. I dealt with Shannon and Vince. Terrific place

cc

Feb 1, 2015

Had a great experience purchasing our new Golf from Sue Choi. She was friendly, informative and patient, especially since this was our first time purchasing a car! Ended up getting a good price on our car. We only wish we were staying in the area so we could continue dealing with them for what looks like a great maintenance schedule.

kjgause

Jan 30, 2015

Jon Zecchino made our buying experience a pleasure. He found us the car we wanted, got us the best deal possible, and even contacted my insurance company to get the insurance squared away for me. Jim also helped us by giving us a user lesson when we went to pick up the car.My husband has previously used the service department, so we already know to expect top quality service from them.

AHooper

Jan 28, 2015

Dealing with Chris Whitehair and the rest of the team at Piazza Volkswagen was truly a pleasure! They went above and beyond to accommodate our special circumstances of purchasing a car, being new to the area! Their professionalism combined with genuine caring ensured a win-win outcome! I highly recommend them!

soz

Jan 27, 2015

Danit did a great job explaining all the new technology in my new Jetta GLI. She helped me hook up my smart phone, address book, and helped me select the radio stations on my screen. This stuff would've been complicated for me to do on my own. Danit and the folks at Piazza help turn buying a new car from a hand wringing experience to one of sheer pleasure - from the test drive to vehicle prep. Danit introduced me to the service manager and I intend to do all my service at Piazza. All in all - a great experience.

vwfans

Jan 23, 2015

We purchased our first VW from Piazza Volkswagen of Ardmore five years ago, and have been so pleased with the sales and service teams that we decided not to even bother "shopping around" for a new car. The staff--including our salesperson Jaimie Manley--have been exceptionally helpful, courteous, and professional. No hassles. No pushiness. Piazza makes buying a great product a great experience.

dealerraterrob

Jan 8, 2015

Although my wife and I decided to buy a used car from a different manufacturer, we were very close to purchasing a Golf GTI that I am sure we would have enjoyed. Chris, our salesperson, was very patient as we worked our way through the many configurations to try to figure out which of them would work best for us (GTI or regular, stick or automatic, base model or SEL, etc.). When, after many visits to test drive the various models, we informed Chris that we had, suprisingly even to us, gone in a different direction, he couldn't have been more pleasant in reply. We had expected nothing less given our experience with him up to that point. If you are looking for a new VW, go see Chris at Piazza VW of Ardmore!

tiffheater

Jan 6, 2015

A business, and a brand is only as good as the people that represent it. Every person that I dealt with at this dealership was rude and arrogant. We went there to buy a car and left because everyone was so rude.Truecar.com had the best prices listed at this dealership so we went there first, but we were told by Rocco that the listing online had nothing to do with their inventory. He offered us a car 11,000 more than the one we came there to buy. The old bait and switch trick. Well Rocco, the Truecar.com inventory is accurate for every other dealership in the area. But let me back up a minute. We actually had an appointment with Marissa . A set time to meet. But noone could find her and they kept us standing around for 15 minutes. When they finally located her, she said hello and passed us off to a really young boy that was going to give us a test drive.He said they didn't have the car we wanted on the lot. We could drive something completely different or wait 5-10 minutes and he would go get it from the holding lot. Well, of course we want to test drive the car we want to drive so we agreed to wait. The waiting room at this dealership is much lower end than other dealerships I have been to. I was offered tea but was never given it and the coffee was terrible swill. (Time for you guys to upgrade to a keurig like everyone else!)I wouldn't normally review the bathroom, but we sat there for 40 minutes before we were passed off to Rocco for the Ol' bait and switch. The bathroom was filthy, grime around the knobs on the sink and urine on the floor. But to make it even classier, there was an airfreshener on the counter that someone had marked with a p-touch machine like 5 times to say "do not steal." I thought I was in a luxury dealership.Anyway. I would not recommend this dealership to anyone. We visited another VW in the afternoon and bought our car from a place that treated us with integrity.

nicole.ponsioenstowell

Dec 11, 2014

Jaimie did an awesome job helping us select our new car. She was great to work with. We are so happy with our purchase. We would definitely work with Jaimie again. She knows the cars inside and out and was able to give us all of the pros and cons of the two cars we were considering. We did not feel pressured at all. She wanted to answer our questions and help us make the right decision for us. We had our own financing, but their rates were very competitive. Lauren was awesome too!

GaryFrancione

Oct 10, 2014

I purchased a pre-owned New Beetle from another dealer. I have brought the car to Piazza for service on several occasions. Bottom line: they are terrific. So far, I have dealt with Neil Berger, the Service Manager, Shannon Deegan, and Ken Dacanay. All of them have the "we cannot do enough for our customers" attitude. They are totally professional. They go out of their way to do repairs in an efficient and economical way, and they explain why they propose any particular work. I was in today and they had the technician who worked on my car, a very nice man named Rudy, explain the work he did. I have also found their parts people (I have dealt with Steve Sargent primarily) to be very nice and helpful. There are two other VW dealerships that are closer to my home than Piazza. But Piazza is where I will take my car because they have a customer service philosophy that is, quite frankly, remarkable.

timr327

Sep 24, 2014

This dealer gave me a fair price on my recent Jetta lease. I went to several other local dealers and this was the one with the best price.

dank81

Apr 14, 2014

After a couple of visits about dealing and financing app., picked up the car in the evening. SInce the finance manager was out of the office had to come back to sign the contract. Next day in the afternoon, JC called me and saying they started hearing a noise from my trade-in want to discuss further once I come in.Went in with my wife, they started saying the noice is coming from the engine, and basically they said they cannot offer what they gave me in the first place, which is about $1900 less. Then JC talk to used car sales manager in Acura dealer, now the new appraisal is $1400. I said that's not acceptable. So my wife and I walked out. Next day, Greg, the dealer, not the manager, called me and said JC wouldn't change the price. I was already at a Toyota dealer and finalized the sales. Then about 30 min later JC called me and say if I am still interested the car. He said he would value my car back to the original offer, $2400.I said I already had bought a Toyota where the actual appraisal was $200 higher than Piazza VW. He asked me if I signed the deal, and picked up the new car.I was very pleased with Greg's service and his personality. But JC...he's not a personal who you wanna talk to. Can't stand his own words? Too bad that everyone has to go through that guy to make a purchase.

JonMellor

Mar 31, 2014

I took my car in for a 20k service and had a problem with the internal computer that needed replaced. They had my car for 5+hrs the first day and 8+hrs the second day for a job that took 1hr + the service. Upon completion they didnt call the correct number to let me know that it was complete. My car was returned unwashed (inside and out), it had a torn wiper blade (which it didnt have before and was one of the items on the list of inspected items), one of the rims was bashed up and to top it off the car had an additional 45+ miles on the odometer. I can prove this due to the milage that they logged when i dropped the car off and I took a photo when I picked the car up. In addition, the fuel light was illuminated on the dash and stated that it only had 20 miles left in the tank. I had 1/4 of a tank when I dropped it off and the light wasnt on (comes on at 50 miles). I called the service center and the representative told me that I was wrong and that couldnt have happened while it was with them. No apology, just a grumpy man with a bad attitude.In December 2013 I also had a PA state test, they lost my registration and insurance card. I called and was basically told that I was a liar and that they had returned the documents to the car. I couldnt believe this. I had no choice but to buy a replacement registration out of pocket. I didnt receive a reimbursement nor an apology.Needless to say we will never to returning to Piazza VW of Ardmore for a service or to buy a new vehicle!

JandMK

Mar 4, 2014

Chris Whitehair, the salesman with whom we dealt, went above and beyond what would normally be expected of a salesperson. He was exceptionally helpful, knowledgeable, friendly and professional. In addition, he traveled in the snow from Pennsylvania to Connecticut and back again to pickup and successfully deliver the specific model and color Beetle that my wife and I wanted. He deserves exceptional praise and extraordinary recognition for his efforts! I will, without question, recommend Chris and Piazza VW.

dschwadron

Jan 27, 2014

I have leased or purchased no less than 12 VW's from this dealership, notwithstanding that I have lived in other counties and states and could have purchased or leased anywhere. Good people make it a great dealership.

cane617

Jan 18, 2014

I had a great experience. We communicated through phone, email & texts. No pressure. Worry free. He was totally accommodating during the negotiation process and delivered everything he promised.

TJHaub

Nov 2, 2013

We came in to buy a car because our family car died. The mechanic said it would cost more to fix it than what it was worth. We were not ready to buy a car for another few months. I came into the dealership just to get a idea of how much it would cost us to buy a used car big enough for my family. Greg Riepce was my salesmen. Greg asked me what I was going to use the car for and asked how many miles I put on my car per year. He mentioned that leasing a new car may be a option to consider. I thought leases were just for companies that provided cars for their executives. I came in to buy a used Jetta basic model and after we test drove a couple cars Greg recommended I really liked the Sportswagon. I was surprised when Greg told me I could lease the car I wanted not buy the car I needed. We got a larger car than we originally asked for with the Bluetooth and Sunroof within our price range. I explained to Greg there was a monthly payment maximum we could afford and he gave us a lease option well below that. Greg took the time to explain all our options without being a pushy car salesman that I spoke to at the other dealerships. It was a overall great experience.

Keng61

Aug 29, 2013

My car sales person was great and the people were friencly but the car I purchases, a certified pre owned VW C. broke down 2 minutes after I frove it off the lot. No one had checked the car before they delivered it and a CV joint was broken and the enitre bottom of the car had been ripped up. I returned the car and I waited for an hour only to be told by a manager that there was not another car like the one I had purchased in the entire USA. I called the next day to see if they had found a solution to the problem and they never called me back. I bought the car I wanted the next day from another VW dealership. The whole thing was a total farce. They should be sending me a check for the time I wasted.

jtkbox

Aug 21, 2013

I recently decided to investigate turning in my 2010 VW Jetta Sportswagen for a newer model. I contacted Ardmore and was quite particular about the specs for my desired car and the price point / financing terms I would accept. Ardmore VW, specifically Jamie DiFebo, made my wish a reality.After locating my car, they had it shipped to Ardmore for final inspections and pick up. During the inspection scans a small abnormality was detected with my car on the same day I was to pick it up. Jamie was immediately informed and contacted me to schedule a new pick up time (very considerate of him to ensure I would not waste time). Upon pick up, my new Sportswagen was delivered in perfect condition, at the time scheduled, with the terms and conditions agreed. Other than signing a few papers, I arrived in a 2010 and left in a 2013 in under one hour. Jamie DiFebo made a wish a reality and the process a pleasure. Bravo Jamie, I'll be back!

Shuptar

Aug 8, 2013

Great experience! Sue and Lauren went beyond their call of duty ... Great to work with! They made it a pleasure.I love my new bug!

Richard19096

Aug 1, 2013

We have been coming here for many years. They are quick, friendly and reasonably priced. They keep us up-to-date on the status of the work and charged fairly. We couldn't be happier.

lzhang18

Jul 23, 2013

We are extremely disappointed with happened at Piazza VW. We almost bought a "NEW" car with over 500 miles on it had we not asked our sales consultant, Sue Choi, about the mileage at the last minute before we do the paperwork! We definitely should be upset. Let's say you bought a brand new TV, you discover it has been opened and put back in the box. You call the store and ask what the heck? They say "It's new, it's just the manager took it out of the box to watch the Super Bowl over the weekend, that's all." That doesn't make any sense to us. 50 Miles from test driving around and near the dealership is one thing, but employees taking the car home for some weekends, putting a couple of hundred miles on it, and trying to sell it as brand new? That's totally unacceptable.

mastermom

Jul 22, 2013

Sean has been my service coordinator for a year. He always does a great job explaining everything and keeping me posted on progress. I have a Routan and three boys, so my car takes a heavy beating. I visit Sean frequently! His customer service is always consistent. I get a loaner whenever I need one. Pricing for service is competitive with other service centers in the area. The manager even told me he would match pricing on tires from another tires center near by. Piazza knows how to build customer loyalty.

bubbaluchee

Jul 21, 2013

these guys always go above and beyond to make me happy when I get my Routan serviced. Love that they give me a loaner car for free whenever I need it.

scotde

Jul 19, 2013

The dealership that we purchased our Jetta from was misleading and ill informed. Our insurance adjuster asked us to deal with Piazza in Ardmore. Customer service and workmanship were excellent.

cckakos

Jul 18, 2013

We have leased VW's for the past 12 years, from the North Penn dealer in Colmar, PA. However, eversince we discovered the Ardmore dealer (closer to my job) we do the services here. It's always been good, really good, prompt and very professional. Will not change it for anything else.Thank you...!

jimgoods

Jul 12, 2013

From scheduling through return of my car, the service reps at Piazza VW provide a smooth, pleasant and reliable service. There's always plenty of flexibility about scheduling. The service reps are good at estimating how long the service will take and then calling with questions, to let me know about delays, or to let me know it's complete. They walk through the bill with me, letting me know what was done and why.

Veejayy

Jul 7, 2013

Outstanding experience at this dealership. Jaimie was great. She is no pressure but effective. She is a natural born saleswomen. Lauren Byrne iin finance was excellent and knowlegable. John Cantallicio runs a great shop.

RodgerK

Jul 5, 2013

We were interested in purchasing an affordable and reliable used car. After almost being taken advantage of at another dealer over a VW bug, we continued to look online. Your cars were priced consistent with KBB and were in great condition. After finding the car that we ultimately ended up purchasing, we looked at another dealer. We liked the car, but not the price and damage on a same year VW Jetta. It was the work of Jaime and your sales team that brought us back to Ardmore. They were friendly and helpful, but never pushed us to purchase a car. We gave them the range of what we would be comfortable paying and they placed us in a car that was just a few dollars over what we planned. We've had the car one week and drove it over 100 miles for vacation. So far we have been very pleased.

rjursca

Jul 1, 2013

The service department continually finds new ways to surpass my expectations. They have always been very accomodating for my schedule, very clear on when I can expect my car back and always delivered as promised. The work has also been done to expectations.This past week I scheduled an inspection and routine maintence for Saturday morning. Due to my schedule I dropped the car off late Thursday night. I was totally surprised to get a call FRIDAY morning, a day ahead of schedule, discussing the work and tellilng me my car will be done in about an hour. Unbelievable.This is on top of great sales service when I purchased the car over a year ago.I have never liked dealerships in the past. They charge too much, are full of excuses, rarely get the work done on time and just are another drag in life. I also rarely do surveys.BUT because of the OUTSTANDING service I recieve ALL the time, I felt compelled to take some time to provide this feedback. From sales to service Piazza VW is changing my view and experience of dealerships.

rob3rd

Jun 24, 2013

The dealership has very friendly people also professional. I live 30 mins from the dealership and still come because of how i am treated there.

MathewGarrett

Jun 23, 2013

I purchased my 2013 VW Jetta GLI on 06/10/2013 and spent eight hours at the dealership on a rainy day. I took possession of my vehicle that night when it was still raining and starting to get dark. I wake up the next morning when it is light out and noticed some heavy swirl marks in my paint. I called my salesman Angelo, who no longer works at Piazza VW, and he and the sale manager Damian agreed to pick the car up for another detail. I write down some other concerns about the steering being out of alignment, the wheel having a curb scrap on it, and a scratch down the one side. Angelo came and picked my car up on 06/11/2013 and I personally picked it back up on 06/13/2013 where it was raining once again. I get the car to work on 06/14/2013 and noticed yet again in the sun light the heavy swirl marks and called the dealership right away. I literally played an all day battle with Angelo of the back and forth game until finally he told me I would have to wait until 06/15/2013 when Damian got into work. I finally get in touch with Damian again and he sets up a date to have my car brought back to have it taken to an outside detail shop where they were going to wet sand the clear coat and that it should remove the swirl marks almost completely. Damian tells me that he would have the car picked up on 06/19/2013 and it would be done that night but he was going to take it home and bring it to me in the morning on 06/20/2013 so I could see it in the day light. I also discussed with Damian the fact the my wheel was never addressed and that the scratch was not dressed either. He states it would be taken car of then he gets the car back. On 06/19/2013 Marvin a salesman comes and picks up my car and leaves me another loaner. Around 11:00:00 on 06/20/2013 I have still yet to hear anything from Damian and contact the dealership. I get in touch with Dave, another manager, who tells me that my car is just going into the rim shop and will be off to the outside detail shop shortly. I tell David that this is not what was agreed upon and that Damian was supposed to be bringing my car to me in this morning. He tells me that he cannot get ahold of Damian to find out what the mix up was about and that I probably would not get my car back until 06/21/2013. After much back and forth and many headaches later I finally hear from Damian and he tells me that David is a worry wart and he really doesn't know too much of what is going on, ever. Damian tells me my car will be back to the the night of 06/20/2013. I finally to possession again of my car and everything seems to look ok until I have my car to the car wash on 06/22/2013 and the second it comes out of the drying portion I see all the exact same swirl marks as if they just put a cover up on the car. I call Damian immediately and tell him what just happened and his first response was the reason I have swirls is because of the car wash. I told Damian I have owned black cars in the past and I know what kind of car washes are acceptable and that I feel as though they didn't even do anything to address the paint issues like the last time my car was brought back. I told Damian I want to take my car to my own detail shop and I want them to take care of the bill. Damian told me he would have to talk to his boss but he highly doubts it will happen.

LauraFreakinAnne

Jun 21, 2013

I love the service team over at VW Ardmore. They always help me to understand the work being done to my car and call me with updates. I trust them to do the work correctly the first time and they have never let me down. Everyone is always pleasant as well :) so happy I have a great place to get my car serviced!

CiCiTuck22

Jun 13, 2013

This was my first time at this dealership for an oil change since my VW dealership was all the way in NJ. I was told it was going to take 1 hour but it took 2 hours and I had other things to do. I was also told that my car will be washed and vacuumed. I informed them that I had been waiting and they were very accommodating. I was given a discount for my service and the mats that I bought. However, when I got in my car the new mats were in but my car wasn't vacuumed. I was disappointed about that and the fact that an oil change here is almost $30 more than the cost of it at my regular dealership.

Larry2553

Jun 10, 2013

Service appointment was at my convenience. My Jetta Sportwagen TDI, was serviced to my satisfaction. The waiting rooms were clean and well appointed.Great Service TEAM !!!!

Levittallen

Jun 8, 2013

This was the best new car experience I ever had. If anyone ask me I will tell them to please go to this dealer and ask for Bobb. He was great and really help me from beginning to end. Overall I would give him a 10 out of 10. Give Mr Voss a raise!!!!!!

km464471

Jun 6, 2013

Had a great experience buying from VW Ardmore. Staff was helpful, friendly and made the process easy. I got a great value for my trade in and was able to work out a reasonable price for the new car. When I had an issue after driving off the lot, they apologized and worked with me to get it fixed at no cost. Overall, I would recommend

Nts1130

Jun 6, 2013

I have been a customer since 2005 having bought/ leased 6 cars in that time. My son's 2006 Golf was in for service last week for general maintenance. It needed all new tires and several other things. I spent 1200$. I'm not complaining about that. My son drove the car home all of 3 miles last Thursady night. He left early Friday for the weekend, not using his car. It sat all weekend. When I left for work early Monday I noticed his left front tire seemed slightly low, but thought I must be mistaken. Later that day, my son found his tire flat. He called AAA who changed the tire. They did not see a nail in the tire and said it was likely defective tire. I called you that day and my son brought the car in to have tire replaced. He was told that the tire was covered under warrantee but he was charged 25$ as service charge! Are you kidding me??? He was told a nail was in the tire. I'm not calling you a liar but I have conflicting information here. Certainly it's possible that AAA person missed the nail. regardless of that, if you were good business people, there is no way you would charge me after I spent all that money the week before. It truly Is absurd. 25$ could have bought so much good will, standing behind your product. Now when my leases are up, I seriously need to consider my relationship with your dealership. There is no shortage of car dealers on the Main Line that would be happy for my business. I was previously happy with the dealership and service, but asking me to pay anything to have that tire replaced after spending as much as I did the week before, and all I've spent at your business over the years clearly has me upset.

misterkenb

Jun 3, 2013

I made an appointment for inspection and service on short notice. An appointment was accommodated the same week and the car was inspected/serviced earlier than anticipated. I was also able to secure a loaner on short notice. I also bought my car from this dealership. All good experiences.

sylvia630

May 29, 2013

Great buying experience! Best car buying experience I've ever had. Was able to take care of everything online, finding the car I wanted and getting the financing approved. They were very helpful and friendly. Danit is an excellent employee and a great car salesperson. The day I went to pick up the car I was in and out of the dealer in an hour, since everything had been taken care of online before I arrived. I would strongly recommend this dealership to any of my friends if they are looking into buying and Acura or a Volkswagen!

lynnecarestio

May 27, 2013

Not knowing exactly which car I was trading in my current car for, My daughter suggested I check out the VW. I went to Piazza, Ardmore dealership, because I am from the area and thought the location was perfect for service , etc.I met JC the Sales Manager who was extremely helpful and he referred me to his associate Sue Choi. I explained that price /monthly was a major consideration for me, and JC worked with me to give me the best deal he could. Sue took me for a test drive and I liked how the Passat drove, so it was a good choice...We talked some more and agreed on our deal and price. It did not take me long to decide.I picked up my new white Passat over a week ago and am extremely happy both with the car and the wonderful and helpful service.I will look forward to working with this helpful dealership and especially JC and Sue.Thanks so much!Lynne Carestio

mmandia

May 17, 2013

I had a great experience at Piazza VW of Ardmore. Every employee that I spoke to was pleasant and helpful (from the woman at the front desk to the service manager to the woman that took my payment to the gentleman that pulled my car around). They called me to let me know exactly what was going on with my car (what needed to be fixed, price etc). The process was very smooth from start to finish. When I went to pick up my car there were no surprises, and the service manager went over my bill line by line and also told me what I should look to have done at my next visit (with pricing).Five star experience. :-)

humesr1

May 4, 2013

My recent visit to VW Ardmore for service was good as usual, except for one thing...and this is why I can only rate a 4 for overall experience. When my car was returned to me, the gentleman driving my car left the seat reclined, the seat lowered, and the steering column lowered. Additionally, the A/C was blasting on 3 with the windows completely down at a time of day when the air temperature was barely 60 degrees - there was actually no need for A/C at all on that day. I don't know how it completely works, but it doesn't seem to me that the drive from the garage to parking lot is so long and involved that it requires the driver to "settle in" to his comfortable driving position. The least he could have done was returned the seat, steering column, and fan to its original settings...after all its MY car, not his. Other than this completely unprofessional act, my experience at Ardmore VW was very good. Please address this issue with your employees. Thanks. UPDATE - The service manager and I spoke and the above issue was addressed. I appreciate the him contacting me and addressing the issue in a timely fashion.

brmary

May 1, 2013

Evey one is always helpful and friendly.It is always very easy to get an appointment. The Cost of service is included in purcase deal.

SFC1

Apr 22, 2013

I reached out to this Dealership twice- once in January when i was not ready to purchase and in April when I was ready. In both instances, Danit got back to me promptly and in the second instance found me a Jetta which had everything that I was looking for in a used car. I had financing in place before I walked in and she got me a better rate. I have never left a dealer feeling like I got the best deal that I could- no knock on Danit or the Dealer- i had a great experience here.

andyvw

Apr 18, 2013

At about 9 AM on Friday,04/12/13, the air bag warning light in the dash panel of my 2012 VW Jetta (at 2,240 miles driven) came on, so I immediately took the vehicle to the service department of Piazza VW of Ardmore (PA). Although I had no appointment, I was courteously greeted by Shannon Deegan who qiuckly and efficiently took the information on my vehicle and the problem, shared this with Vincent Paul, after which they said that they would be pleased to examine the vehicle immediately to try to diagnose the problem. If the the problem could be fixed within a reasonable period of time that morning, they would so advise me and have me on my way well before lunch if I wished to wait in the comfortable waiting room for service customers. I agreed with this. After an ahour or so, Shannon, with great embarrassment , advised me that things had taken longer than expected because the service department diagnostic computer had crashed when the research was mostly done, but no problem had been discovered up to that point. She went on to say that after some delay to get the computer up and running, when the analysis was restarted, the warning light was no longer on and the diagnostic procedure was completed without any indication of trouble. She reassured me that I could drive my vehicle safely now that the warning light was no longer on, but suggested that If it came on subsequently, I should bring it back for repair along with the complete written service report which she handed me. As she wish me well, she advised me that there was no charge for the morning's work.When I got home late that afternoon, I discovered that the passenger side seat belt would not retract, so I called Shannon to schedule another service appointment ASAP. She immediately advised me that I didn't have to wait until the following Monday because she could take care of me first thing the next morning (Saturday, 04/14) if my schedule permitted. I was delighred to accept and brought the car over early on Saturday as agreed. She directed me to the waiting room and work commenced immediately. The retraction mechanism was disassembled and the belt rewound such that I was on my way in a half hour with a written service report, Shannon's best wishes, and no charge. As I departed, I told Shannon that my two service experiences within the last 24 hours were a clear indication that Piazza VW of Ardmore had the best service department I have ever encountered in over 50 years of automobile ownership, and that I would be glad to be quoted !

MWeng

Apr 11, 2013

very friendly dealership, i had lot of works done on my car, and they didnt seem like mind my mods, and was wiling to help me, great service, and quick, didnt have to wait for days for an appointment. overall, it has been great experience so far.

NoushigH

Apr 7, 2013

I had a great experience at Piazza Volkswagon of Ardmore and absolutely love my new Jetta! I worked with Bob Vos and he was very attentive to my Lease requirements. He made sure that I was able to accept my new car in no time. The sales managers, David Alkassmi and John Cantalicio, were also very friendly and the finance team was also introduced to me and my mom as soon as we walked in. The dealership provides a very professional and friendly experience.

HarryPettyjohn

Apr 4, 2013

This was the 3rd new car purchased or leased from your dealership by this family in 4 months.My son in-law leased a Passat in Nov.2012, my son a Jetta in Dec. 2012 and I got my CC in Feb.2013. We dealt with Sue Choi,Lauren Murphy and Steve Mills.We felt that our expectations were exceeded in all aspects of the sale process.I retired as a car salesman a few years ago and the family usually consults with me on their vehicle purchases,the fact that 3 vehicles in 4 months were purchased from your dealership should speak volumns for Volkswagon,your dealership and the above mentioned people.You have an excellent,knowledgable,friendly staff.They come highly recommended by myself and the rest of the family.

RobertDD

Mar 29, 2013

My initial contact with Piazza was with Lauren Murphy, through the dealer's website. She was very helpful regarding both their current and inbound inventory. I appreciated that she was respectful of my time and didn't pressure me to "come look at what we have and make a deal" even though it was close to the end of the month. I elected to visit the dealership to view a car that was close to what my son wanted. Sue Choi allowed my son to take a test drive that bordered on a road trip, allowing him to drive the car on a variety of roads. Sue was knowledgeable about the car and its features and was able to answer my son's questions. We elected to make an offer on the car and Sue met our price. The car was delivered the next day, and the only issue we needed to address was to update the inspection sticker, which the dealership readily agreed to do. The only complaint in the whole process was with VW Credit. Since VW Credit had sent the approval to a different dealer (at my request), the application process had to be redone. This has nothing to do with Piazza, but I would suggest that VW Credit issue and approval to the customer, and the customer should be free to take that approval to any dealer.

schuszter

Mar 28, 2013

The Check Engine Light came on and the problem was fixed the next day with no cost. I got a ride home and everybody is very friendly all the time.

Racr201w74

Mar 22, 2013

Danit was amazing. I was relocating to Philladelphia and Danit faciltated everything prior to my move to Philadelphia, all I had to do is pick up the car. The service was amazing. Thank you Danit and Piazza.

sugreg

Mar 18, 2013

Excellent service, my battery died and they replaced it same day, on a Saturday. The inspection was due and they did that too so I didn't have to return for a second time. Very friendly and efficient, went out of their way for me.

blaboski

Mar 1, 2013

Before I set out to buy a car I was very apprehensive because of all the bad experiences people have had with sales consultants. To my surprise those fears vanished when I was introduced to Mr. Bob Vos. He was very pleasant, patient ,efficient , answered all my questions and above all I never felt pressured. I really appreciated the time he took in explaining all the technical features which were new to me in the VW Jetta SEL. In fact everyone that I spoke to was very friendly and efficient and I would certainly recommend this dealership. Thanks again to you Bob and to all for the great service!

bakes51

Dec 9, 2012

Mel was great from the very start. He was a pleasure to work with and took care of every request I made. He was on top of every detail and made the purchase of the car a pleasure. He took time to explain every detail of the car. I will certainly work with Mel again

sferris23

Nov 28, 2012

My visit to the dealership was a fantastic experience. My sales manager Sue Choi was very friendly and related well to what I was looking for. She also showed great interest in things I enjoyed beyond just looking for a car which was very good to make the visit easy going. Sue also showed excellent knowledge of the Passat I purchased and fully covered every detail and option in the car. The test drive was a very good expereince to get a feel for the handling of the car. Everyone in the dealership was very pleasant as well and worked well as a team to help Sue and I work out a deal on the new Passat. The service center looked very professional and everyone was very pleasant there as well and I look forward to bringing the car in for the 1st checkup.Overall this was by far the best experience I had in getting a new car and am very pleased with the dealership as well as my sales manager Sue Choi.

Erykahaven

Nov 24, 2012

Great service. Everything was taken care of quickly and I felt that they were really willing to work with us to find a car that fit out budget

gelfin

Nov 21, 2012

Leased 2013 VW CC. Worked with Danit Klovsky and her manager. In overall, great people and great experience. Was able to pick up the color I like within the same day. Smooth transaction! Thanks to them.

Marlene Spangler

Nov 19, 2012

Mel was such a pleasure to work with. He greeted us right away when we arrived and did not try to pressure us at all. He was more than willing to take whatever car we asked about for a test drive. During the drive he was knowledgeable on all the features and ratings and answered all our questions.When I asked to return the next day, he did not hesitate or hand me off to someone else, even though it was his day off. He took all the time I needed to be comfortable with the car and the deal. He even set up the phone sync for me!My husband and I have been looking at different brands of cars and this was the first dealership we visited that the sales rep was relaxed and seemed to genuinely like the products he was selling. The car is great, but I would never have considered it without Mel's help.Lauren handled all the paperwork for me. She was personable and very good at explaining all the details surrounding the lease. It was nice to have someone go over everything instead of just saying "sign here and here". Since I have never leased a car before it was great to have Lauren explain what I can expect.

Pei Yin

Nov 14, 2012

I leased a 2013 Beetle under the Foreign Business Professionals Program with Jaimie assisting me throughout the whole procedure. It was her second time handling a customer under this program and it went very smoothly. She constantly updated me via phone calls and emails on the progress of the lease. I obtained my car only after 5 business working days in the color that i wanted! All in all, it was a painless and fast procedure. I would definitely recommend Piazza VW and Jaimie as your car dealer and sales consultant respectively.

Shon2500

Nov 14, 2012

I recently leased a 2013 VW CC and my wife and i were very pleased with the overall service and care they provided. We would recommend anyone in the market to stop and speak with their staff

jillsteve143

Oct 26, 2012

I brought my 2012 VW CC in for the 10,000 mile service and a recall yesterday. I had a great experience. Sean was very knowledgable and courteous. Before doing business with Piazza 2 years ago I couldn't stand going to dealers. It didn't matter if I was going in for service or buying a new car. I couldn't stand dealers. Now since doing business with Piazza I will NEVER go anywhere else. They get it! They understand customer service. One example is the courteous car when you vehicle is in for service. THAT IS HUGH!!! That is great customer service and is invaluble. That is only one example of many. I brought my 2011 Jetta in for service Feb. 2012 and Sean loaned me a CC to use while my Jetta was in for a few recalls. I bought a CC within the next week and I love it. Thanks Sean! Thanks for your great customer serice.

melilong

Oct 26, 2012

Overall good experience. The whole process was pretty quick and easy. Everyone that I dealt with at the dealership was very knowledgable and helpfull. l

kselfridge81

Oct 22, 2012

Everyone was friendly and efficient. I felt like they were interested in making sure I got what was best for me and didn't try to talk me into anything.

ACT222

Oct 18, 2012

Everyone was extremely nice and helpful. They made the experience of buying a new car very easy and the financing portion was a breeze! I'd definitely go there again and recommend my family and friends to check them out!

cbudd

Oct 18, 2012

These guys were awesome! They made buying my first car a pleasant and rewarding experience- which is not an easy task. I will be going back for years to come!

kmoneill

Oct 16, 2012

Melcom was great to work with. He was flexible, accommodating, and patient. Melcom shared a wealth of information with me about the car and the Volkswagon lease program, but he was not overly pushy or demanding. Melcom really listened to my requests and worked with the budget and limitations that I had in mind. He was easy to communicate with and served my needs to the best of his ability. Melcom is a friendly, honest, and knowledgeable dealer and I would highly recommend him and the Piazza Volkswagon Dealership. I had a very positive experience!

jdp459

Oct 10, 2012

Had a wonderful experience buying my second car from Piazza, would definitely do it again. They were extremely helpful and wonderful to deal with. Im extremely pleased buying my second car from them, and will do so again if I buy another VW in the future. Melvin was extremely great to speak with over the phone, in the dealership, JC and Andrea were extremely helpful getting everything together and working with me due to my special circumstances. Sue, as always, was a joy to work with again, she sold me my Rabbit in 2007 and now my GTI in 2012 and she really takes her time with her customers and is always friendly and fun.

Merodgers

Oct 6, 2012

The Piazza team is incredible! I was blown away by the customer service, the straight-forward way of dealing with customers and all of the information I received during the sales process. Everyone from Melcom, to the incredible manager, to the individuals who helped with the financing, was just terrific. I got a car I love (the Passat is as great as they saw it is!) and will gladly go back for any future car purchases!

MJSmith148

Oct 5, 2012

This dealership definitely deserves 5 stars. It was the best dealership yet I have been to yet. To start, Danit had the car I was interested in parked out front waiting for me as I pulled in. I was greeted and given the keys for my testdrive. During the drive she was very knowledgeable about the specific model i was interested in. Not only that but made the drive comfortable and not awkward. We talked about normal things, she didnt try to push the car to me or ask about prices or try to oversell it. We talked numbers and working with the Pre-Owned sales department was very stress free. Overall i was very pleased with the service, dealership and just the overall atmosphere. It made purchasing a car fun not aggravating or stressful. I love my new car and will be back for future purchases!

jamenda

Aug 26, 2012

Recently leased an Acura TLX and my experience with Melcom was super smooth and professional. He and the team in Ardmore made my leasing experience easy and worked with me to ensure I secured a price I was comfortable with for the car and my trade-in value. On the day of delivery, the car was extremely clean and Melcom took the time to explain every feature. The paperwork process was easily understandable and quick. Top notch customer service and no pressure. Highly Recommend.

kmsand84

Jul 5, 2012

The customer service at this location is possible the WORST I have ever experienced. They refused to replace the valve body under an extended warranty because they "could not replicate issue" of jerky shifting when they only drove it for 7 miles at a time. They had inflated the price of a new radiator almost TWICE as much and then changed their mind after I got a second opinion who gave me book value for part and standard hours of labor. They recanted price and had no reasonably explanation for this inflation. The AC immediately did not work after I left the shop- I called to ask about the possiblility of them failing to add coolant. They said there was no way and to bring it back to check it out. They indicated a VISIBLE leak and that I needed a new fan and compressor for $1078 (after which I already paid $1200+) previous visit. I took the car to get a 2nd opinion who told me that they panel over the RADIATOR was missing two screws and in turn had damaged the AC. I called dealer to ask but they said they had no idea what I was talking about and that would never happen.On top of all of this, customr svc rep at the dealership, Vince, was agressive, mean inflated prices, and created a very tense situation when I was only concerned about the car being fixed. Sales Manager Neil was also "unable to help" and couldn't see how anything could have happened- there is no ACCOUNTABILITY for the service here. They are greedy and I believe they forgot to replace screws which accounted for the AC damage. My 2nd opinion told me the only way the plate could have lost screws is if they were not tighten properly or if they were just not put in at all. The only thing the Sales Manager Neil had to offer me was that "everyone loves Vince, I can't see how you could have a problem." REALLY?

alalbaugh

Jul 3, 2012

The Dealer that I worked with to get my brand new Jetta was tremendously helpful! Some dealers can be pushy but he was not. He just made it an overall great experience as a first time buyer.

2012PassatSE

Jun 14, 2012

This was my second car that I leased from VW of Ardmore, and this time I went through Melcom. Let's just say that I consider myself a "difficult client", yet Melcom was extremely patient with me, making sure that I got the EXACT car I wanted, for the price that fit my tight budget. Very professional dealership (not sleazy what-so-ever), and the selection is great. He was very quick to get back to me via email too, which is great so I could gather all the info I needed quickly so I could make a decision. Absolutely recommend!

tlawrence001

Jun 10, 2012

I went to Piazza to compare prices I got from the dealership I leased my first VW from. I was a return customer so thought I'd get the best price...that was so not the case! I went to Piazza and in less than 10 minutes Danit gave me a range of options that far surpassed the numbers I received from the first dealership. I told her I wanted to think about it because although I was looking to lease another Jetta the Passat numbers were impressive. She just said "Ok, here's my card so let me know if you have any questions". In 30 minutes I went back test drive the Passat. Danit was very knowledgeable about the car and VW. It was a nongame-playing experience...go see her!

surfcowboy

May 28, 2012

I'm a car guy, and Danit was able to talk car better than any male salesman I've met. She is extremely knowledgeable, pleasant, and smart--we came with our toddler, and she made sure we received prompt attention. Additionally, one of the other salespeople came by and gifted a little VW Beetle toy car to our daughter. I would definitely recommend the dealership in general, but Danit in particular.

brucepricern

May 2, 2012

Melcom was very helpful in suggesting that the car we were looking for was not necessarily a Jetta, but a Passat. And he was right. It had all the features we wanted, and the cost was very minimal over the Jetta for all the extras we received in the Passat. And the drive is much better.Melcom was knowledgeable about all the features we inquired about, know exactly how to operate the navigation system, bluetooth devices, showed us exactly what was included in the satellite radio, and when to expect a call from sirius regarding a renewal package.On the day of pickup, I was working with very tight time constraints, and Melcom, the dealership, and everyone involved in my purchase worked above and beyond to make sure I was out in the timeframe I gave them. I would definitely consider Piazza Volkeswagon of Ardmore for my next vehicle purchase.

orthodocjb

Apr 14, 2012

no bs and low key. fair price, right to the point. knowledgeable about the car and the competitors. i did get a spiel about buying products i did not want at the time of closing, but it was done lightly-almost if the man knew he was required to sell me an extended warranty even if he knew I did not want it. (I ultimately bought it the next day, after reading about it extensively online).

robinrosecky

Mar 24, 2012

If it wasn't for Jonathan, I wouldn't have bought this car. He was knowledgeable and confident about the quality of the brand, and he took the time to see that I could easily get my new car home after I bought it. I had been to two other VW dealerships, and the experience was not positive. I would recommend the dealership and Jonathan to anyone (and I have).

jahayesjr

Mar 23, 2012

We contacted Greg and he was very helpful in researching the appropriate vehicle for us. He answered all of our questions promptly and addressed all of concerns.

dsoeffing

Mar 22, 2012

I dealt with one salesperson (Jonathan) from start to finish.Jonathan gave me one price in writing which was good for several weeks.All my questions were answered on the spot.Great selection, pricing and service.Best car buying experience ever. Best VW dealership visited.

vberk

Mar 21, 2012

I was referred to Danit by my friend and I was extremely satisfied with my experience! She is very knowledgeable, friendly, and a fantastic communicator. I would definitely return to her in the future and recommend her to all my friends!

amleinheiser

Mar 19, 2012

Both my wife and I were extremely pleased with the professional attitude and courtiousness extended to us by our sales representative, Kevin Chan. There was absolutely no pressure of any kind exerted by him. He took the time to make sure that we understood everything about our new Passat. I would highly recommend Piazza and Kevin to everyone we know.

girlwonder

Mar 17, 2012

From the very first email correspondence we had with Sue, we were impressed with her manner of doing business. She was knowledgeable, and NEVER pushy ( which is often hard to find when looking for a vehicle!) We had shopped around online with dealers for a competitive price for a new Jetta Sportwagon TDI, and we were very specific about what we wanted. Sue gave us ( by far) the best price for our vehicle, and made every accommodation in getting us the car ordered in a timely manner, as it had to come from the factory in Germany! Sue was extremely friendly and personable throughout the entire experience, and sincerely, it was the easiest and most stress free large purchase we have ever made. Highly recommended!

drewdeal

Mar 16, 2012

I went to Piazza and sought out Kevin on a recommendation from a friend. Kevin was really pleasant and easy to deal with. There was no bull. He was pretty straight forward and explained things thoroughly. I honestly felt he wanted to earn my business. The transaction was efficient.

sbouy_311

Mar 16, 2012

I've been a customer of Piazza Ardmore for about 4+ years and the service has always been good. I like wifi, cable, soft drinks and coffee in the lobby. The shuttle and loaner car service is among the best. Most dealers around the area offer loaners via an on-site rental company with a fee. Furthermore, I like that Neil Berger can be seen walking about the service area. I can't tell you what the other service managers look like in other dealership.

tom_huyett

Mar 15, 2012

The entire experience was wonderful. We drove over an hour to deal with Sue. She was amazing and treated us very fairly. Demian was also a pleasure to deal with. We shopped 3 other dealers and it was a an easy decision to deal with Sue. She is the opposite of what people think of car salespeople. She is honest, doesn't try to take advantage of customers, and truly believes in repeat business. We will not even shop around next time, because we know Sue is not going to take advantage of us. Due to both Sue and Demian's efforts, we have nothing but positive things to say about Piazza Volkswagen in Admore. I own a real estate sales company and deal with salespeople all the time and Sue is excellent and spent time with us. She reviewed the car and its features very thoroughly. THUMBS UP!!!!!

laurenklewis

Mar 14, 2012

John was extrememly patient and easy going during my decision making. He was easily accessable, and made my decision to but a VW a confident one.

Merrell McGuire

Mar 14, 2012

Kevin was a pleasure to work with. He was very courteous and helpful, no pressure, extremely knowledgable, and I believe he did his best to get me the best price. I have always hated buying cars and disliked the style of typical car salespeople, but Kevin was different. He did a great job going over all the features of the car after the sale and also helping to facilitate the sale and transfer of my own car to a private buyer.I would recommend Kevin and Piazza to another buyer. I really appreciated the ease of the entire transaction. Kevin's helpful and pleasant approach took a lot of the stress out of the purchase.Merrell McGuire

arila166

Mar 13, 2012

we purchased our vehicle one year, Kevin Chan at Piazza Acura VW of Ardmore was friendly and responsive and able to commondate our requests. We happy we bought the car there.

birdguy

Mar 13, 2012

John was super friendly and helpful. He made significant effort to make a deal happen. I was treated very well at the dealership in every part of the process.

hacksaan

Mar 13, 2012

It was my first experience to buy a new car. My sales person is very nice and kind and very cooperative.. The volkswagen Passat is also very nice and charming. I am satisfied 100% with this purchase. I highly recommend this dealership and Kevin Chan.

jmoshen

Mar 13, 2012

Everything went great, had a wonderful experience!!! Danit took great care of me and even to this day she is always very attentive to all of my questions!!!

Kerri Holt

Mar 13, 2012

Jonathon was great. He was patient with my husband and I and our 3 young children! A few weeks after he sold me the car he met with me and showed me how to use all the great features. Very patient and kind. Thank you.

MegBerlin

Mar 13, 2012

Danit is great! She listens attentively, and she's very knowledgeable. She's extremely professional, punctual and reliable. We were very pleased with the service she gave us when we had questions, and she was prompt in getting back to us. I would recommend Danit to anyone!

pennir

Mar 13, 2012

Gregory Coleman was the extremely congenial salesperson who sold me a Volkswagon CC. When the CC was totaled through a mishap I called Mr. Coleman who walked me through the process of obtaining another car. I was extremely pleased with the service as well as with the car, so much so that I wish I could make a commercial on the benefits of owning a Volkswagon. In addition my experiences with Piazza have always been extremely pleasant and I have recommended my friends who have bought their cars from Piazza. So in a sense we are family and we compare notes regarding our vehicles. Thanks Mr. Coleman for all of your assistance!

reesejv10

Mar 13, 2012

Greg and Andrea were great to work with, easy going and straight forward. I got a great deal on a like new certified and would recommend to friends and family.

scgale

Mar 13, 2012

From the moment we entered John was attentive, responsive, and extraordinarily helpful. Best car buying experience -- ever. My wife and I were undecided with respect to VW. It was Jihn that convinced us that the GTI was perfect for us -- and helped us to make the deal work.

carlodimilano

Mar 12, 2012

As soon as we got to the dealership, Melcolm treated us respectfully and with honesty. It is easy, because he sells Volkswagon, and there is nothing to hide! The Jetta Sportwagen we decided on is very family oriented (we have a new baby), and Melcolm quickly pointed out everything nervous parents would want to know! He was able to take us for a test drive in the car we wanted to purchase and was articulate and thorough so that we could follow his demonstrations while actually driving, and this was a great help in our decision making process. We love our new car, Thanks Melcolm!!!Charles and Meredith Reinhardt

chayton

Mar 12, 2012

Great overall experience with Katie Ireland, particularly after having an extremely bad experience with a competitor / other VW dealership. We appreciated the straightfoward manner with which we were dealt.

cmcgowan

Mar 12, 2012

I took my Volkeswagon for service and I was able to get the appointment on the date I requested. They expalined all the work prior to and after completion. The entire staff could not have been nicer and asked several times if I needed anything. Multiple people stopped to see if I wanted any refreshments. There was also complementary Wi-Fi access and I was able to kep working while I waited for my car. The entire service time was a little more that an hour and I was on my way.The service department is one of the best I have ever worked with.

DickSchiller

Mar 12, 2012

I started buying cars from Demian when he worked at the Acura store and changed my brand loyalty to Volkswagen because of him. It is not often that you can say you trust a car dealer but over the years I consider Demian and his staff friends. I have purchased 5 cars from Demian and will never go anywhere else. Someone reading this review considering purchasing a new car from Piazza just take make one phone call to Demian to have a breath of fresh air in a not so honest industry. It's not by luck that Piazza VW is the top VW dealer in state of Pa. Make the call and you will not buy a car elsewhere agian.

eferst

Mar 12, 2012

overall great experience. originally spoke with Kevin over the phone to start the conversation on a new lease. Was able to do all pricing and negotiating via email and phone. Came in for a test drive and Kevin was busy so Charles stepped in and helped with the test drive. price was exactly what we discussed and beat your competitors Fred Beans. Only had the car for a couple weeks but so far so good.

gvelasco

Mar 12, 2012

My overall experience was extraordinary, I found lots of help and the final price was really the decision making point. The staff was really friendly and helpful too.

hozackj

Mar 12, 2012

Sue was a wonderful salesperson and I would recommend her to anyone. She was helpful, kind, and explained all of our questions about our new Jetta. The best at what she does! I will definitely be back for my next car to Sue!

johnmcquaid

Mar 12, 2012

I was looking for a car that was hard to find, and various dealerships were not very helpful beyond cars they already had. Piazza tracked down exactly the car I wanted, got it within a week, and offered a good price. Service was courteous, friendly and efficient.

jrieder

Mar 12, 2012

Jonathan was very friendly and knowledgeable about VW's. My visit was easy and stress free. Follow up communication and setting up The 90 check up was also very convenient. Lauren also sent me a Darth Vader Lego key chain which brought a smile to my face.

jt123456

Mar 12, 2012

This was my first experience purchasing a vehicle and Katie made it completely stress free. My questions were answered quickly and honestly and I left the dealership without any doubt that I made the right choice.

kimmeb99

Mar 12, 2012

We were referred to Kevin through a family friend. He was very professional, patient, and proficient throughout the entire process. The numbers we were quoted were extremely competitive from the initial conversation. We came from out-of-state to purchase the vehicle from Kevin. He has put our faith back into the car-buying process. We would gladly recommend him to any of our friends and family. It is a shame there are not more associates and dealerships such as Kevin Chan at Piazza VW.

krishanep

Mar 12, 2012

Buying a new vehicle from Piazza VW was very pleasant from the time i walked in to the dealership until i drove off, very competitive prices and very knowledgeably and friendly staff

mickshrimpton

Mar 12, 2012

Kevin was extremely knowledgeable and friendly. No pressure and easy-going. I absolutely recommend him without hesitation. The paperwork process was simple and everything was flawless. Most of all, I love my new VW!

mofork

Mar 12, 2012

Katie is awesome! Ask for her if you want a non-pushy and honest salesperson. She gave me the best price in the area from the very beginning with very little need for negotiation. I would absolutely recommend Katie and this dealership to my friends and family!

myoakleyo

Mar 12, 2012

I called the delership with hopes of having most of my paperwork taken care of so I didn't spend hours in the show room. Kevin took my call and was so helpful with all of my demands. He kept me informed from start to finish! This is my first VW and I can tell you that I won't hesitate to buy another one and I speak very highly about the service and I will direct everyone to Kevin!

racheldiamond2

Mar 12, 2012

Danit was great to work with. She was extremely responive via email whenever I had follow up questions. She was extremely knowledgeable throughout the entire sales process and her selling was consultative which made it seem less "sales-y" and more like she was just trying to help me. She wasn't pushy at all and I thoroughly enjoyed working with her.Rachel

2quick6

Mar 11, 2012

Service department very helpful in resolving past difficult problems with vehicle. I am very confident in the abilities of the mechanics and the quality of the work the produce.

daniellep82

Mar 11, 2012

I drove all the way from Spring Lake, NJ because I was given the best deal through your dealership. I was highly impressed and very pleased with the customer service I received.

Gguay1

Mar 11, 2012

The dealership offered a fair amount for my high mileage (135,000) Volvo, a competitive price on a Sportwagen TDI and good financing rate with a smile! What more can you ask?

Hlcole

Mar 11, 2012

I was very pleased with my experience at Piazza VW. The salesman Mr. Kevin Chan was very nice, knowledgable and did not make me feel pressured into a sale. I felt that he was honest with me and gave me a fair trade-in price for my older vehicle. I had visited two other VW dealers in the area and would use Piazza again in the future.

broadway96

Mar 10, 2012

I went there to get a oil change with a coupon. They found that a tail light was not working. But after I left I realized that it wasn't the taillight light bulb it was the taillight it self that wouldn't hold the bulb so the shop put a piece of electrical tape on it an charged me $100. Also they were suppose to rotate my tires and fill all fluids didnt do cause my Antifreeze light went on and it was almost empty. they didnt realy do what I needed. But they are a good shop and friendly. Very expensive though.

dianavr

Mar 10, 2012

I bought my Beetle here in 2009, the salesman was great. I have taken my Beetle back ever since for service and everyone in the service department is outstanding.

Jtrocker

Mar 10, 2012

Katie was great during the sales process-- attentive and informative but not overbearing. I would recommend her and the team at piazza vw to anyone who asked.

mastererrob

Mar 10, 2012

I've been into this dealership several times for a pesky noise, oil changes, and various other fixes for my 2007 GTI, they are always quick to service, pleasant to work with, and provide pretty cool loaner cars which makes the experience easy and convenient.

Michael Scaven

Mar 10, 2012

John Ruggiero and Ardmore VW changed my life. I had been to 4 other dealships in my area and John Ruggiero was the only one that listened to what I wanted the New Bug with sunroof sound & nsvagation in the color I wanted and got it for me in 3 days. Being a Beattie owner of 15 years I will only go to Ardmore VW and John Ruggiero and I will tell all my friends only to go to Adrmore VW and see John Ruggiero. I am beyond satisfied.

Pajohn

Mar 10, 2012

Katie was great. She answered all my questions and seemed knowledgable about the features, etc. Not too pushy but didn't ignore me either. When she wasn't available, she returned phone calls promptly. It was such a pleasant experience, I may even buy a TDI Passat later this year!

paulm287

Mar 10, 2012

When I came to Piazza VW of Ardmore, I was a bit skeptical after my experience in Cherry Hill. I initially expressed my interest in purchasing a new car through the web portal on Piazza VW's website. Jonathan Ruggiero contacted me within an hour of my initial request and I was at the dealership conducting a test drive 2 hours after that.Jonathan made the entire process so easy for me, and was patient with me while I decided between the GTI that I purchased and a Jetta GLI. I was impressed that he gave me his honest opinion on each of the two cars that I was considering as I was having quite a bit of trouble deciding. Before I left Piazza VW that Saturday, Jonathan and I had agreed on a sale price for both the GTI and Jetta GLI, so that all I had to do was tell him which one to order me. Jonathan kept me in the loop through the entire process; I really appreciated that. The credit application and paperwork were a breeze as well.I would aboslutely recommend Jonathan and the entire staff at Piazza VW in Ardmore to my friends and family, and will be going to them first when I need a new vehicle.

ShrinkMD

Mar 10, 2012

I was more than pleasantly surprised by the friendly staff and straightforward approach to purchasing my new Golf R. I had put a deposit down 6 months ago with a very specifically configured car, and Sue & Piazza delivered. I had been shopping around other dealers, and they tried the usual tricks and gimmicks to bump up the price (i.e. adding window etching security, wheel and tire insurance without asking me) and needless to say I was pretty upset. With Sue at Piazza, there were no hidden fees, and what we agreed upon was the ACTUAL price, and even though I paid sticker price, I'm happy because i got what I wanted, and from what I understand, other dealers are charging a premium over list. Sue was in constant communication with me, and Demian emailed me the window sticker as soon as it was available to him. The finance staff were friendly and shopped around for the best rates. EVERYTHING was explained to me, and optional warranties were offered but not pushed. There was a small scratch on the shift knob, and it was replaced in no time. I can't say enough great things about Piazza of Ardmore and the staff, attention to details, and professionalism. I am now a lifelong customer and can't wait to see what I buy next!

starbits

Mar 10, 2012

At first, I was hesitant to walk by myself into a dealership, but I needed to trade in my 99 car and I am a loyal fan of VW's.But from the minute I arrived, "just to look around," John Ruggiero was the best car sales person I had ever met. He was friendly, but not pushy. I felt he was really listening to my view, not just tolerating it. I decided to lease the new VW Passat based on his ability to answer every question I asked and making the whole transaction a pleasure. The financial paperwork was a breeze and I left a very happy customer.

cretinshopper

Mar 9, 2012

I recently had a great experience purchasing a new Tiguan at Piazza VW. We'd been working with our salesperson Jonathan for over a month before our actual sale. From the first day we walked in to finally driving off the lot, Jonathan was helpful all throughout the process in pretty much every way possible. He helped us get all our pre-purchase needs in order, including out of state title transfers for trade-ins, obtaining car insurance, financing and utlimately negotiating a price. Overall - as a first time new car buyer the folks at Piazza VW made the experience a lot less painful than I'd imagined. Dare I say fun? If you're shopping for a VW near Philadelphia, this is absolutely the place to go. Ask for Jonathan.

Danielaiizuka

Mar 9, 2012

Jonathan was the perfect salesman for me. He was neither too pushy nor too reticent. He was friendly, helpful, and relaxed; attributes that made me feel more comfortable than i have in any other previous car-buying experience. Plus,after the sale was made, he took a lot of time explaining any and all additional aspects of the car that we hadn't gone over earlier. John was thorough and considerate....in a word: wonderful! I would absolutely send friends or acquaintances to him, should they be thinking about buying a VW.

degladden

Mar 9, 2012

I went to several dealerships before going to Ardmore, PA and dealt with several other dealers online. I was first so impressed with the immediate and continued responses with Demian. He answered all of my questions and provided detailed information regarding the car. He was very up-front and reassuring. When I got to their office I was pleasantly impressed with how well their team worked with me. Demian was with another customer and Danit Klovsky met with me and went over the primalary details needed to process the sale. Demain introduced himself after we were through with processing the insurance call/coverage. I really loved meeting my salesman after so many email correspondences. I then was moved to the financial contact who had everything up on the computer and reviewed all the details as well as my options. Veronica helped me pick the best options for my purchase and took the time to explain everything. The paperwork printed out and signatures were done.The Danit took me to the car, put the temporary plate on and proceded to show me how to use all the programs in my car. This woman spent a good 1/2 hour with me setting up my phone, favorites on radio and setups for the various options in my very first new car. I was directed to this dealer by a call to my Costco rewards offer. My son saw the offer while we were entering the store. Ten days later I had my beautiful car with a great deal at a great friendly Piazza VW dealer. Thank you!

shelmerdine41

Mar 9, 2012

With Danit it was a pleasure.She was very helpful,knowledgeable and patient.It was the very best experience that I have ever had at a car dealership.Thank's again Danit p.s.and the car is great.I will see you again in 33 month's.

vcascarina

Mar 9, 2012

I had a great experience at Piazza VW of Ardmore and Danit Klovsky helped me with everything in order to get my 2009 Volkswagen GTI.

robingottfried

Feb 21, 2012

We worked with Sue Choi to purchase a new GLI for our son. Initially my contact was via email with very quick & accurate responses from Sue. My husband visited the dealership to view a pre-owned GLI and realized that Sue could locate a new vehicle with all the specifics that we were desiring. Within a few weeks we had delivery of the exact car we were seeking at an incredible price. The delivery was awesome with every detail and then some covered by Sue & her team. She was exceptionally knowledgable about the technical features of the car & helped to program many features prior to us leaving the dealership.We couldn't have asked for more. Obviously, it was more than worth our trip to travel 1.5 hours to this dealership & we would highly recommend Sue & Piazza to anyone in the market for a new VW.We would rate our experience a 10 plus!Regards,Robin GottfriedSkillman, NJ

Dcoslett

Feb 18, 2012

I have nothing to say but wonderful accolades. Right from the start I had a great experience. I purchased my vehicle through the web and email correspondence. The quote I received was the best right form the start - form more than 2o dealers !!! My entire experience was delightful and EASY!! From sales personnel to finance department all were pleasant and helpful. I travelled more than 100 miles and saved a lot of green backs by doing so. I would do it again without thinking a second thought.

jillsteve143

Feb 16, 2012

My purchase experience with Kevin and Demian was great. They were very informative, knowledgeable and courtious. I would never buy a car or have service done anywhere else. They gave me a great price and made me feel very comfortable during this purchase, from start to finish. I will always recommend Piazza to everyone. I would also like to say that Kevin and Demian are true assets to Piazza VW. I hope they are there each and everytime I come back for a new car. And I will definitely come back every time I need a new car and service. I love Piazza.

dublinjohn

Jan 24, 2012

From the moment I entered the dealership I found a friendly, no pressure environment to do busy. I worked with Jonathan in sales and Andrea in financing. I got a very fair deal on my trade in, $2,000 more than another dealership, and got a very fair deal as far as interest rate and price. The GTI I purchased was handed to me in mint condition with a full tank of gas and rubber mats. I will be using this dealership for my next purchase and would recommend them.

CCgirl

Dec 6, 2011

Danit was the saleswoman who helped me purchase my new car. She made the experience a pleasurable one! She provided me with answers to all my questions and made the car buying process an easy one (it's certainly not one of my favorite things!). I would certainly recommend her to someone looking for a Volkswagon - she does not fit into the stereotypical car salesman mold.

syvanj

Nov 7, 2011

The salesperson who helped me was MAGNIFICENT!!! She gave me the best price- no haggling. She was extremely informative and helpful. This dealership is one that can be trusted. I would definitely recommend them if you are looking for the easiest, most helpful deal.

briangrant

Nov 3, 2011

This was by far the BEST experience I have ever had buying a new car! I have been driving for 22 years and buying a new car every 3 to 4 years, so I have been to a few dealerships in this process. Danit was very helpful, friendly and knowledgeable. She worked with me and my very busy schedule to find the specific car that I had been searching for. She was very thorough and went over every option that the car had with me. Even days after the sale, I have called and stopped by with questions and she did not hesitate to take the time and help. Also, Andrea in financing was delightful, and explained all the paperwork and extended warranty information to me and answered all my questions with a smile. Overall, this was a wonderful experience and I would recommend this dealership to all of my friends and family.

fitz1970

Nov 1, 2011

I had a great experience at Piazza VW of Ardmore. The salesman Charles Firestone was excellent in terms of knowledge and honest. I knew what I wanted and test drove my car on a Sat. The following Tuesday, I bought the car. It was the BEST dealership experience ever! (and my father spent his whole life at a dealership so I've been to several). I didn't even have to negotiate the price. The price was better than I had expected to be offered as soon as I sat down and I qualified for 1.9% financing. It doesn't get better than that! I signed the paperwork in 5 mins and was out of there. I scheduled the pickup and did the paperwork in the dealership the following weekend. I had a massive migraine so I was not in any mood to speak to anyone. Andrea, who was taking care of the paperwork, spoke softly and warned me when the printer was going to blast off. I was sooooo grateful! I wasn't sure about the extended warranty and asked for some time to think about it. Andrea was great and told me to email her. I did that Monday. She sent a driver with the new paperwork so I didn't have to leave work. I also had a problem with Sirius satellite...Charles called them and took care of it immediately. I couldn't say anything bad about my experience. It was excellent! I love my new TDI too!

stn26

Oct 27, 2011

I have recommended many of my friends to Piazza when in the market for a VW or if they need service on their VW in the Philadelphia area.

golftandan

Oct 2, 2011

I just purchased a 2010 Volkswagen CC Sport from Ardmore Volkswagen. I was very impressed with the level of service I received from my salesperson Jonathan R. As a professional sales executive for 18 years it takes a lot to WOW me. He was professional, courteous, informative and easy going. I never once felt like I was being sold ... only helped. When looking for a used vehicle I visited Audi, BMW, Infiniti, Saab dealerships and none offered an shopping experience even close to what Johnathan delivered. Lauren in fiancing also was great to deal with. Thanks for a terrific shopping experience! Daniel H.

size5soon

Sep 19, 2011

I hate to say this but I beleive I wiil be forced to take my Jetta elswhere for service. I cannot afford the dealers prices for parts and labor,this is the same reason I cannot recommend them.

Doc&Mick

Sep 18, 2011

This is the third car my wife and I have purchased from Piazza VW in Ardmore, PA and each time has been a personable and pleasant experience.Our most recent purchase on Saturday, September 17, 2011 was made exceptional by our salesman Jonathan who, beyond his professionalism, knowledge of the car, and overall friendliness, was very patient and polite as he worked with my wife and her questions and concerns.Jonathan answered all our questions, sought information from others when he needed to, and always made us feel welcomed and his top priority. Thanks to Jonathan -and, of course, everyone at Piazza VW- my wife and I happily drove away in a 2012 Jetta.Regards,Debra Wolensky and Michael Chiaradonna

pkramer1

Sep 18, 2011

We had been in contact with many VW dealererships, both locally and nationally, to inquire about purchasing a Tiguan. Piazza VW in Ardmore, Pa. was the only dealership that was professional and knowledgeable. Many of the competing dealerships either didn't have an answer to our questions, made one up, or promised to get back to us with an answer and never did. Piazza was only the only dealership with a consistent "yes, can do" attitude, always with a follow-up email or phone call. The general attitude in the showroom is always friendly, never aggressive, always available for help if that is what one desires. Sometimes car shopping is just a browsing process in the beginning; Piazza always allows room for casual browsing with appropriate staffing waiting in the wings to answer questions. We appreciated the no-nonsense approach to vehicle purchase price; Piazza offers a fair price and eliminates the need for back and forth haggling. Our only experience with service thus far has been for the complimentary 90 day new vehicle service check, which was scheduled easily and done within the estimated time, with a prompt follow-up phone call when the service was finished. Piazza was such a pleasure to work with that we are back to purchase a second vehicle within 60 days of the first transaction!

sameersoi

Sep 17, 2011

As someone with a VW Rabbit in center city Philadelphia, Piazza VW is a convenient location for having my car serviced. Beyond the convenient location, the service staff at Piazza is friendly and generally exudes trustworthiness. This is important in the auto service business given the potential for all but the most savvy customers being swindled. I highly recommend Piazza because of this and their flexibility is scheduling appointments (I always get my first pick). My only gripe is the cost, but I believe the labor rate at any dealership would be comparable.

violetamuraru

Sep 17, 2011

It was a very pleasant experience. Chris Gray was very helpfull,very profesional, prompt with every question that i had. He matched me with the best option that fit my need.All other stuff that i came in contact with was very profesional and very nice.

Nikstar13

Aug 31, 2011

Alex Mallon was an excellent sales associate! The dealership atmosphere as a whole was extremely welcoming! Piazza is not the type of dealership that pushes you into buying a car or tries to get you into a vehicle you didn't want to buy. They had the car I wanted ready with all the features I had asked for and did not try to force me into any extras. Alex and the dealership worked extremely hard to get me into a car for a great down payment and monthly payment. I was extremely satisfied with the service and honesty from everyone! Not only to they provide great service upon the purchasing but, Alex emailed and called to make sure I was completely happy with the car and tomake sure it was running smoothly! Everyone from the time I walked in was very down to earth. I will be buying again in the future!

dynasonic

Jul 28, 2011

I highly recommend Piazza Volkswagen. On every occasion that I have had to take my Passat in for service, the work has been completed in a timely and most professional manner. The customer service associates are extremely helpful and polite, always addressing me respectfully, and going the "extra mile" to be sure the work on my car is complete. The mechanics are skilled and meticulous in their workmanship. Never have I had to return to have the same problem worked on again after they first repair it. I have found the dealership to be honest and always exhibiting integrity and thoughfulness. My car is returned to me with the interior in immaculate condition and the car having been washed and looking new. I have had no regrets for ever taking my car to Piazza Volkswagen for any repairs or warranty work. Again, I highly recommend this dealership to anyone who is looking for quality work, courtesy, and satisfaction in having any repair made to their car. Caesar Salmieri, Folsom, PA

DBilicic

Jul 7, 2011

Just purchased a new CC from Piazza Volkswagen. I was very happy with the experience and my salesperson, Kurt Snyder was terrific. Very knowledgeable and made the process run smoothly. Highly recommend Kurt and the team at Piazza; they are top notch professionals.

nfernand

Jun 30, 2011

Was browsing/test-driving cars from all the major dealership in the area, and did not intend to make a purchase that day. However, after going to Piazza VW of Ardmore, I ended up leaving with a new 2011 Jetta SEL, due mostly to the extremely knowledgeable and helpful staff. I love the new car, and will definitely recommend this car and dealership to others in the future.

wbrog

Jun 27, 2011

I started my search for a new car online with an email inquiry. I was quickly contacted by an experienced salesperson who was able to match me up with the car and options that I wanted.(2011 VW Jetta) I had emailed other local VW dealers with the same request, I received quick responses but the salespeople seemed inexperienced. I received the best price by far from Piazza VW. When I stopped into the dealership to complete the transaction it was easy and completely stress free. When I picked up the car it was perfectly detailed and the salespeson (Sue Choi)spent a great deal of time explaining all of the workings of the car. I could not be happier wiht the car or the transaction.

saart

Jun 22, 2011

I have had my VW Jetta TDI Wagon for two years and have mainly only had to have routine service which the staff at Piazza VW of Ardmore have handled with professionalism and consideration for the customer. However on two occasions I have had to come in without an appointment when I had a situation I was concerned about and on both occasions the service I received was outstanding. The problem was taken care of in a timely fashion with concern for my time and safety. Everyone I have encountered in the service department at Piazza is extremely friendly and helpful, which has not always been my experience with other car dealerships.

Helmut

Jun 18, 2011

The salesperson was not pushy and gave me the longest and best test drive I ever had for a new car, and this drive sold me on the VW Golf I ended up buying. The dealer offered a very satisfactory price without too much haggling and had the car ready as promised. A week after delivery I went back to service department to have an option installed, and this was done to my satisfaction. So far I've been a very happy customer and would recommend the dealership.

Andrea12478

Sep 15, 2010

My sales consultant, Sue Choi, was so sweet and had a great sense of humor. Throughtout my search for a new car, I went to several dealerships where the sales staff were cocky, overbearing and untrustworthy. I knew Sue was different as soon as I met her. She was friendly and cracked fun little jokes that had me laughing throughout the test drive and signing. Throughout the approval and signing, I felt Sue was invested in my happiness with the car and the sale. Sue made me feel personal. Her warm and pleasant personality won me over, and I was more than happy to give her business (which I could not say about almost all of the sales reps I met during my car search). I was also impressed that Piazza VW of Ardmore honored an online special with no arguments or ploys. Customers always respect a fair deal.

kbwiltz

Jan 8, 2010

I went to Ardmore Vw in search of a new Jetta TDI, I did most of my homework before entering the dealership. Before arriving at the dealership we called in to make sure that they had a vehicle for us to test drive (which they informed us they had three vehicles that matched what we wanted) We were greeted by the Internet Manager who was very friendly and even had a car waiting for us to drive.It was very refreshing to meet with someone who valued our time as much as he did. I must say we have gone to other dealers who do not have a problem making you wait for everything. The Sales Manager took the time to show us a couple of other colors and options and let us make up our mind. We made a deal with them that day and we got a great deal too!We could not have asked for more from a dealership and they offer Loaner cars for service too, even scheduled maintenance. By far the best car buying experience we have ever had (and in 60 years we have had a few to say the least)Great people, highly recommend!