Used Cars for Sale at Pine Belt Subaru of Lakewood in Lakewood, NJ

cynthia lewin

Jul 26, 2016

The sales persons were very nice and would have liked to make a deal, however they couldn't come down to my price for trade in of my 2014 subaru crosstrek with purchasing a 2016 subaru crosstrek.

samafe

Jul 11, 2016

Just purchased a 2016 Subaru Crosstrek and LOVE it! Matt and Scott were tremendously helpful throughout the whole process - even before I stepped foot into the showroom. Both were extremely competent, promptly answering any questions I had and making me feel at ease with my purchase. As a female young working professional, I highly recommend Pine Belt Subaru not only for their selection but also their tremendous staff. I went to a couple Subaru dealerships in the NJ area and Pine Belt blew them out of the water not only because of price, but how well they treat their costumers. This is my first Subaru and it will certainly not be my last!

Arlene Whyte

May 8, 2016

I have bought at least 5 new cars in my lifetime. Never in the past did I receive the service that I just did from Pinebelt. My personal salesman was Andrew Moy and he and everyone else at Lakewood Suburu were more than helpful. Andrew still calls me frequently to see how I am progressing and to ask me if I have any questions or problems and continually thanks me for purchasing my car from him. Whenever I am asked how I like my Suburu, I tell individuals I Love it and if they are considering the purchase of a new car, to go to Suburu at Pinebelt in Lakewood and ask for Andrew Moy!!!!! My friend who was with me when I made my purchase, is still thinking of purchasing from Andrew too and. I think one of the many outstanding features of dealing with Andrew was that he NEVER got tired of my questions and frequent requests.

Sara&Paul

May 3, 2016

We walked into the dealership and found an awesome sales associate, Greg. He was so great to work with. We really enjoyed our experience and couldn't be happier with our new 2016 Legacy.

Nicole B.

Apr 19, 2016

Every car buyer knows the feeling. You're excited about the prospect of having a new car and instantly drained over the mere thought of buying said new car. UUUGGHHH, the dreaded sales process! Salesman and managers with seemingly indiscriminate rebates and discounts applied to fees and handling charges that I've never heard of. I'm told the deal is good, but good for who? You just never know. After visiting multiple Subaru dealerships and each giving me, "the best possible price", I ended up at Pine Belt Subaru. It was a little out of my way however, they had the exact Outback I wanted, white with tan leather and all the bells-and-whistles, so I decided I'd take the drive. I was greeted by Christopher Sirianni in the parking lot. Seemingly nice enough guy, but they all seem nice in the parking lot! Well Christopher's demeanor did not change through the entire process. From finding the vehicle I wanted, to negotiating with his manager Eric, Christopher stayed positive, humble and appeared to be genuinely on my side. I bought the car from Christopher and I can without hesitation emphatically say, I got the best possible deal at Pine Best Subaru. It may sound like a commercial, but it's true. I shopped online and off, and I was courted by several dealerships, each giving me a better price than the next to "earn"my business. When the smoke settled, the best deal was at Pine Belt. Christopher being a super nice guy was just icing on the cake.Christopher even drove out to my house because he forgot to put an inspection sticker on my window, I mean really! Anyone else would have asked me to "stop by the dealership when you have time". Christopher drove 30 minutes to bring it to me.Christopher is new to Pine Belt, new to auto sales, so new he's not even listed on the website, or as a selection on this website under, "select employee(s) worked with" (I had to type it in). Christopher, if you're reading this and you decide to stay in auto sales, don't stop being what you are today, because regardless of the deal, I bought the car from you because of who you are at this moment.Anyway. best deal, super salesman, good coffee, blah, blah, blah - If you go to this dealership (and it should be on your short list), ask for Christopher Sirianni - he's a good one.

SMurray4211

Apr 2, 2016

My salesman Greg did a great job and was very easy to work with. The atmosphere was professional and laid back. Eric, the Sales Manager, was very personal and friendly. Highly recommended.

Longshorewoman

Mar 16, 2016

Thank you Roy Hudec for a great buying experience. The test drives were great and most of all you took your time with us. I hadn't bought a car in 15 yrs and was overwhelmed at first but thanks to u everything went great I am so happy with my new Subaru. Thanks again Linda Lugo

Bianca1990

Mar 11, 2016

Greg was amazing! He was beyond helpful and attentive and informative. I wasn't even initially thinking about a Subaru because I knew they were costly. However Greg assured me that I could indeed afford a safe and stylish Subaru. It wasn't as nearly as difficult as I thought it would be to make a purchase. Greg simply breezed through the whole process with my family and I. I'm just so ecstatic with my new 2016 Subaru Forester! I will definitely be recommending both Subaru and Greg to all of my friends and family. He was honest and straight foward from beginning to end and got me an excellent deal!

Jeff

Mar 6, 2016

We went to Pine Belt to take a test drive. After driving both the Legacy and the Forester, we chose the Forester. Both are excellent cars for the money. After much thought and discussion, we decided on the Forester. We knew what model and options we wanted, but the particular build we desired was not available at the dealership that day. Fortunately , our salesperson, Bill Brand, along with Eric Cenname, were able to locate the exact model and options we were looking for. We negotiated a fair price for the car, and were able to pick it up the following Monday. As buying experiences go, this was easy, no pressure, and both Bill and Eric were knowledgeable and up front. No games. I would recommend Pine Belt Subaru to my friends.

Gen123

Mar 4, 2016

By far the best, no stress experience We have had at a dealership. Geo was knowledgeable, attentive, and gracious. Would recommend Geo to anyone. Thanks for not stressing us out!

JS

Mar 3, 2016

"Painless"My sales consultant Brian Hynes is awesome. There was no pressure, and he addressed all questions and concerns as quickly as possible, and followed up more than one time with phone calls or texts to make sure everything was ok. He made himself available for a phone call or text any time, and in fact returned calls on his day off. If you are going to buy a Suburu, go see Brian Hynes! The sales manager Eric Cenname also was concerned with my satisfaction with the sale, and made sure that all concerns were taken care of. Much appreciated Brian and Eric!Less

DARyan

Mar 1, 2016

Have been wanting a Subaru for some time. My son and his wife both have one and love them. Had the usual jitters about going into a car dealership and having to buy a new car. The experience with Greg and Eric couldn't have been better. Eric put me at ease and Greg's knowledge and patience were wonderful. EVERYTHING was done before I left there. Would highly recommend having Greg as your salesman!

jackhornetman

Feb 28, 2016

great sales man, best prices around walk me thru it all step by step

jack

Feb 27, 2016

Brian was great!!! He made us feel very happy with our new purchase of our new Outback.... We did not feel that we were pressured or ripped off. He made us feel that we got a great deal... We left very satisfied with all of his help.... And looking forward to working with him towards our next new purchase.

mfowler

Feb 16, 2016

This was my first car buying experience. Matt was friendly and informative. He laid everything out on the table, no games or gimmicks. I was maybe there for two hours and that included applying for insurance for the first time. Matt worked out a leasing opportunity that fit my budget and gave me the comfort and safety of a new car. It's been a week and I love my new Subaru Impreza!

Wilma

Feb 15, 2016

I was actually at this dealership last Spring, but didn't lease at that time; however, because of my positive experience with them at that time, I did come back to lease a vehicle now. The Pine Belt staff is very friendly and do their best for you without becoming obnoxious as some other dealers in the area. I recommend them highly to anyone looking to buy or lease a vehicle with them.

Paul H

Feb 9, 2016

My wife and I recently picked up a 2016 Outback from Pine Belt and we couldn't be more pleased with the experience. The sales team team is very welcoming while not being pushy at all. It was a pleasure to deal with our salesman, Geo Padilla. Geo is exceptionally knowledgeable about all things Subaru and represents the brand exquisitely. He listened to our needs and wants and provided information about various trim levels for our new Outback. Geo knew every feature available and presented the information in a very casual manner. Not once did he make us feel like we were being pushed into a car that we didn't want. Similarly, the management at Pine Belt Subaru is as friendly and approachable as Geo. Eric and Scott also ensured our decision was the best for our family and, most importantly, at the best possible price. They were very courteous and professional and took the time to make sure everything felt right to us. If you're in the market for a great car from a great manufacturer, stop in and see Geo and he'll make sure you leave nothing less than perfectly happy and confident with your new Subaru.

Paul

Feb 9, 2016

My wife and I recently picked up a 2016 Outback from Pine Belt and we couldn't be more pleased with the experience. The sales team team is very welcoming while not being pushy at all. It was a pleasure to deal with our salesman, Geo Padilla. Geo is exceptionally knowledgeable about all things Subaru and represents the brand exquisitely. He listened to our needs and wants and provided information about various trim levels for our new Outback. Geo knew every feature available and presented the information in a very casual manner. Not once did he make us feel like we were being pushed into a car that we didn't want. Similarly, the management at Pine Belt Subaru is as friendly and approachable as Geo. Eric and Scott also ensured our decision was the best for our family and, most importantly, at the best possible price. They were very courteous and professional and took the time to make sure everything felt right to us.If you're in the market for a great car from a great manufacturer, stop in and see Geo and he'll make sure you leave nothing less than perfectly happy and confident with your new Subaru.

pogo52

Feb 9, 2016

From the initial greeting outside the showroom through purchase and delivery of our new Subaru Outback, salesman Roy Hudec and the Pine Belt dealership made our purchase an enjoyable and satisfying experience. We've already recommended them to our friends, who are considering a new car purchase.

ALeks11

Feb 8, 2016

Had been looking for a new 2016 Outback all over NJ for weeks. Pine Belt gave me the best price and had the nicest sales reps. No hassle, drove away same day with my new car. Eric and Ray absolutely the best! My 3 year old daughter wouldn't leave till she hugged Eric:) Thanks again guys!

Cathy

Feb 8, 2016

Geo Padilla was "Outstanding". He was very knowledgeable and caring. Even after having the car home, I called Geo with questions regarding certain features in the car, and he was always very helpful and eager to help. I have never walked into a dealership like Pine Belt Subaru in Lakewood. The whole staff was amazing. They made us feel extremely comfortable and not once did we feel pushed in any way like at other dealerships. The whole process was handled very efficiently and fast, thanks to Geo, his manager and Scott in Finance. I would highly recommend this dealership and Sales Rep., Geo...

Edstulak

Feb 6, 2016

The customer service we received from Roy & Pine Belt Subaru was absolutely satisfactory. We will be recommending this Dealership to everyone we know in search of a new car! Thank you Roy for your amazing service & thank you Pine Belt for our new Subaru which we genuinely love driving!

Jennyh36

Feb 6, 2016

Amazing experience with Greg. So knowledgeable and felt like I was talking to a friend I've known for years! Would recommend going to see him if you want a salesperson who is awesome and cares about your needs! Who doesn't want that???!!!!

afs300

Feb 4, 2016

One year ago I purchased my first Subaru Outback from Pine Belt Subaru with Geo as my sales rep. The process leading up to the sale and the after-sale service is nothing short of fantastic. Geo provided knowledge and patience with my phone calls, emails, texts and visits. I would recommend Geo and Pine belt all day, every day!

Chuchbeachguy

Feb 3, 2016

My wife and I went to Pine Belt to see a used Kia Soul. We had a set amount to spend. Our salesman Greg worked tirelessly to help us get this car at the pice we could afford. Our experience with everyone involved was fantastic. We would highly recommend Pine Belt Subaru to everyone.

Joanne

Feb 3, 2016

Greg G was an excellent salesperson and dedicated to helping and thoroughly informative about our new car. We would highly recommend him to family and friends.

subaru27

Feb 1, 2016

Was great to work some knowledgeable people. No pressure, and had a great buying experience. Discussions were comfortable and friendly. Would definitely buy a car from these folks again.

Anne B

Jan 30, 2016

excellent buying experience.Eric and Ed were amazing.

Afit458

Jan 30, 2016

As soon as I pulled into the location Ray greeted me with as huge smile. He was so helpful and very quick to getting answers for every question I had. What a great experience for my first lease. I would highly recommend this location to any one I know.

Drewsully

Jan 26, 2016

Normally buying a car and dealing with the salesmen is a not so enjoyable experience , but Greg is just as knowledgeable as he is hard working. He worked his tail off to get me in the exact car I wanted for a fair price . overly pleased with my experience

Tinamarie

Jan 26, 2016

I always dread when it's time for a new lease but this time was so different. Greg was my salesman and he was awesome!! Made the experience very pleasant and actually enjoyable. Had some great laughs during our talks and I got exactly what I wanted with no hassle. I walked out with the perdect car and the financial arrangements I needed. Have been talking about the dealership and Greg ever since!!

Sriedinger

Jan 25, 2016

RAYMOND WAS TERRIFIC.....VERY KNOWLEDGEABLE AND FRIENDLY.....WALKED ME THROUGH STEP BY STEP WITH PATIENCE AND EASE.....I HIGHLY RECOMMEND HIS SERVICES AND THE DEALERSHIP AS A WHOLE..EACH STAFF MEMBER MAINTAINED THE FRIENDLY ATMOSPHERE

Ray and Kara

Jan 23, 2016

Had a great buying experience with Jim and Eric at Pine Belt. Jim was extremely courteous and explained all the options. He educated us on all the technology Subaru has to offer. They found us the car we wanted and had it shipped to the dealer, a skylight blue Legacy with the 3.6 engine. What a gem of a car!

krazeyraze

Jan 23, 2016

Leased a 2016 Subaru Legacy 3.6 from this dealership and cannot be happier. We negotiated a custom lease price that was very fair and we love our new Subaru. Jim and Eric educated us on all the options and made the deal a pleasant experience.

NJdevilsrock2!

Jan 23, 2016

I was hesitant to come to a dealership to get a used car after my previous experience. Greg completely swayed my opinions on car dealers. He was prepared, courteous and professional. I would recommend Greg to anybody looking for an new or used vehicle!

Janice A

Jan 18, 2016

I never had a great experience like this when buying a car. I will recommend this deal ship and Greg to all my friends and family.

StephanieRose_84

Jan 18, 2016

Lets face the facts everyone loves a new car but dreads the whole buying process. We had an appointment with Geo Saturday morning and were with him until about 5pm. He was so patient, knowledgeable and not pushy AT ALL. Geo along with Eric made our experience painless! They went above and beyond to make sure everything was perfect for us! We really can't thank them enough!

John Sully

Jan 13, 2016

Buying the 16 Subaru Forester was a very enjoyable experience at Pine Belt Subaru in Lakewood. From the sales person Ed Pagan to the Managers Brad and Eric. It was totally effortless with no going back and forth. A great price for a great vehicle. Thanks Pine Belt

Reenie

Jan 11, 2016

I had just leased a new Hyundai and wanted to get out of it and into a Subaru. Pine Belt salesperson Matt Mazza was very understanding and conferred with his manager Eric to help me with as little hassle as possible. There was no rush to make a sale. All the financials were openly and correctly stated. The road test was longer than the other dealership. It made me get used to the handling of a Crosstrek and its many amenities. Considering my unusual situation, I feel the staff was as helpful as possible.

Pat F.

Jan 5, 2016

Hands down, the best car buying experience I've ever had. Geo is the one of the nicest people I've ever met anywhere, let alone in a car dealership. Any questions I had about any vehicles were met with perfectly detailed answers; the man truly knows his Subarus, and is passionate about what he does. I felt absolutely zero pressure during the whole process, and wound up with a new car at an absolutely amazing price. I can't speak highly enough about the entire experience, the staff, and Geo especially. I will not purchase a vehicle from anyone else!

1016

Jan 5, 2016

Ray Montgomery got the sale but Bill got me the price & deal. Thank You for getting me my price and color that I wanted.. You found the car and delivered it quickly.

Riverdog

Jan 5, 2016

I had leased an Outback in February 2014 but due to a combination of life changes realized I was going to be well over the allowed mileage if I kept the vehicle to the lease's ending date. So I stopped in at the dealership to go over my options at this point in the lease--13 months to go--and ended up working out a deal on a 2016 Forester (this vehicle better serves my changed needs better than another Outback.) Discussions/negotiations of my options were very professional and "pressureless" (if there's such a word!) In the end I accepted the lease deal offered and drove home with a new vehicle. (I arrived at the dealership at about 11 a.m., and my new Forester and I were "home" in my garage by 3:15 p.m.) This was my third Subaru from Pine Belt and the easiest overall experience yet. Jim and Eric were excellent to deal with.

Grizzlypat99

Jan 4, 2016

Hands down, the best car buying experience I've ever had. Geo is the one of the nicest people I've ever met anywhere, let alone in a car dealership. Any questions I had about any vehicles were met with perfectly detailed answers; the man truly knows his Subarus, and is passionate about what he does. I felt absolutely zero pressure during the whole process, and wound up with a new car at an absolutely amazing price. I can't speak highly enough about the entire experience, the staff, and Geo especially. I will not purchase a vehicle from anyone else!

Jordan

Jan 2, 2016

Brian Hynes- Great sales consultant. Very patient. Took time explaining everything about two different Subaru models we were interested in. No high pressure sales approach. Overall comfortable atmosphere. We decided to purchase a 2016 Legacy. Highly recommend this dealership.

rachel brandon

Jan 2, 2016

exceptional sales team, Ed Pagan was super. Eric was very attentive to our needs.Loved the process

speaker0822

Jan 1, 2016

When I entered Pine Belt I was very upset, do to shopping around at other dealerships, Roy Hudec greeted me , listened to my complaint and went out of his way to insure my new car purchase would be a positive experience. Thank you Roy Hudec and thanks to all at Pine Belt.

AHBW15

Dec 31, 2015

The staff at Pine Belt Subaru are terrific. They're very knowledgeable about their vehicles and are willing to really spend time with their customers. Also put in the time to get you a great deal. My experience was very pleasant

M&M2012

Dec 31, 2015

We had a great car buying experience. Our salesperson, Brian Hynes, was very helpful and knowledgeable. We also interacted with Eric Cenname and Bill Taylor, both of whom were very helpful. We paid a very reasonable price and we love the car so far!

Diane B

Dec 30, 2015

I would highly recommend purchasing a car from Pine Belt Subaru, mainly because of our salesman, Geo Padilla. I usually dread working with car salesman, but Geo made the experience great. There was no pressure, and Geo really listens to his customers. He worked to get me exactly the car that I wanted, at an affordable price. He goes the "extra mile" both during the purchase AND after! I ended up purchasing two new cars! After recommending Geo to friends-they ended up purchasing as well and are in agreement that Geo is the rare thing - a car salesman that puts his customers needs first! I have also returned to Pine Belt Subaru for routine maintenance and have been accommodated quickly and professionally and for a reasonable cost. I used to go to local shops for maintenance issues, but have decided to bring my Subaru back to this dealership for maintenance. I am surprised and happy to have found a dealership that has a great team. Again, I would highly recommend Pine Belt Subaru!

Diane B

Dec 30, 2015

I would highly recommend purchasing a car from Pine Belt Subaru, mainly because of our salesman, Geo Padilla. I usually dread working with car salesman, but Geo made the experience great. There was no pressure, and Geo really listens to his customers. He worked to get me exactly the car that I wanted, at an affordable price. He goes the "extra mile" both during the purchase AND after! I ended up purchasing two new cars! After recommending Geo to friends-they ended up purchasing as well and are in agreement that Geo is the rare thing - a car salesman that puts his customers needs first! I have also returned to Pine Belt Subaru for routine maintenance and have been accommodated quickly and professionally and for a reasonable cost. I used to go to local shops for maintenance issues, but have decided to bring my Subaru back to this dealership for maintenance. I am surprised and happy to have found a dealership that has a great team. Again, I would highly recommend Pine Belt Subaru!

Emily

Dec 30, 2015

Just bought my 2014 car here. Spent the past three days with Raymond. He helped get me the best deal to purchase my dream car! Thanks to everyone at Subaru for all of the help and making this a very enjoyable experience!!

Rich

Dec 29, 2015

the process was friendly and the sales person Ed was great.A great car buying experience.

Eddie

Dec 29, 2015

I found all those I dealt with to be very helpful and knowledgeable on the Subaru I was interested in purchasing. I think I got a decent deal and while have only had my car for one day I hope to be very happy with it.

JANTHEMAN

Dec 28, 2015

SPECTACULAR and HONEST transaction- oh and, of course, WONDERFUL, EASY correspondence with Greg and team. After months of research and due diligence, I walked into the dealership with the exact model and price point I had in mind. Surprisingly enough, I looked all over NJ to find this model with only about 3 dealerships that would barely meet the low price point I wanted. First, I went to Cherry Hill - lousy service, promised me to have the vehicle in stock that day and didn't have it! I was extremely frustrated. Luckily enough, I called Pine Belt (have loads in inventory, great selection to choose from unlike other dealerships), spoke to Lisa Daly and she explained that the vehicle was available and ready for viewing. Upon my arrival, I was immediately greeted by a very friendly gentleman to Greg. Greg had EVERYTHING ready in no time, matched my price point and had the vehicle ready for a test drive. Greg did not try any of the typical sales pitches or try to sell other superfluous items - he was straight to the point and answered my questions. He was extremely well-informed about the product he had in stock. He was definitely reassuring! I also spoke to Eric C. - very nice gentleman as well. Straight to the point and respected all the decisions I made......I WOULD HIGHLY RECOMMEND PINE BELT SUBARU! ... I can go on and on about how great the service was but I'll save my breath and let you take a chance with Pine Belt Subaru. Just talk to Greg, you'll be in good hands! ... THANK YOU!

Smalls121

Dec 27, 2015

I just bought my brand new Subaru Impreza at Pine Belt Subaru from Raymond Montgomery and let me tell you, I was blown away. Everyone was so kind and helpful. It really is true what they say.. "Everybody Loves Raymond!!" If your looking for a car I would highly recommend this dealership!

scott halpern

Dec 26, 2015

great dealership excellent sales person in Ed Pagan.very pleasant very knowledgeable.

Charles

Dec 22, 2015

The car buying process was a joy and dealing with ed pagan was like talking to family.

OutbackOnTheGo

Dec 22, 2015

Bill Taylor and Geovannie were very much wanting to understand our needs as well as make us feel comfortable throughout the process. This was our first Subaru purchase and they made sure we knew the differences between the Crosstrek and Outback - we opted for the Outback.

AJM

Dec 22, 2015

I just leased a 2016 Subaru Forester Touring, my 3rd Subaru from Pine Belt Subaru. I love the car and the customer service. Everyone is very nice and helpful, like family. My salesman, Geovannie, is very knowable about the cars he sells. He (and their other staff) even stayed late two nights and had everything in order and set to go. I never felt rushed or pressured into a deal. I will definitely be purchasing here in the future. Thank you everyone at Pine Belt Subaru!

OutbackOnTheGo

Dec 22, 2015

Bill Taylor and Geovannie were very much wanting to understand our needs as well as make us feel comfortable throughout the process. This was our first Subaru purchase and they made sure we knew the differences between the Crosstrek and Outback - we opted for the Outback.

Joseph Shenn

Dec 19, 2015

car inventory was great and the salesperson Ed Pagan Was excellent. Great shopping experience

Car guy Greg

Dec 18, 2015

It was a wonderful experience!! I wanted a black outback fully loaded, there wasn't one available at the time in July, so I waited a couple weeks for a 2016 and they made it wirth my wait! I just love my Subaru and my wonderful salesman Greg Geran!!!

Kimlo2015

Dec 18, 2015

Purchased a Forester in July and it was a positive experience with the best deal. I have brought the car in for its first oil change and also a positive experience.

Merkel

Dec 18, 2015

Buying a car was stressful enough but the salesmen here treat you like family. Everything is straight forward and their number one concern was our satisfaction not just selling another car. They spent the time and never pushed. Instead of shopping around and wasting my time, I know I can just go back and be treated with honesty.

wgithens

Dec 18, 2015

Quick and easy. David Costello was easy to work with. We were in and out quickly and there was no haggling over price as their offer was very reasonable.

Samantha

Dec 17, 2015

Great dealership! Matt (salesman) was VERY knowledgeable. Very satisfied

Gerry

Dec 17, 2015

Well, to make a long story short, because of a break in the rear window defroster grid, the radio would play static when turned on with rear defroster. Zurich the warranty vendor advised Pinebelt to repair a suppressor first. They also advised that if that was not the problem, that we would be responsible for that cost.... Which is totally ridiculas. Of course the suppressor didnt work and we had to replace the rear window which Zurich paid for.After many phone calls, Eric Cenname of Pinebelt was able to get us reimbursed for that additional expense.Many thanks to Eric and Pinebelt.

Marty

Dec 15, 2015

Brian was easy to work with and very approachable. Overall, good experience.

Andrewp86

Dec 15, 2015

I was very happy with the level of professionalism and courtesy the salesman and sales manager showed throughout what was a very unpleasant and complicated situation for me. I was over my mileage by a significant amount on my previous Kia Optima lease and they were able to get me into a brand new Legacy for very reasonable and fair financial terms. The salesman even delivered my plates and registration when I could t make it down to the dealership. Trust is the hardest thing to earn as a car dealership, and they earned mine.

Hyperblu89

Dec 15, 2015

I cannot say enough about Geo at Pine Belt Subaru. He makes everything painless and is a wealth of knowledge about the cars. I've referred 3 people to him already and will continue to do so, because of his amazing customer service. Geo and the Staff bent over backwards to make sure the Purchase of my Hyper Blue STI was hassle free. They even made sure hat my mom's new car was at the best price and the best car for her needs. Absolutely wonderful!

RyanBritton85

Dec 15, 2015

Family Orientated, Friendly, Great Product & Great workers. Geo is AMAZING. I have referred 5 people so far to the dealership and will continue to push friends and family there way. They don't sugar coat anything they just want to make you, the consumer happy. They enjoy nothing more then watching you pull off there lot with something that your truly happy with and proud they were able to put you in that vehicle From Top to Bottom this is a TOP NOTCH dealership with great work ethics and REAL people. .

Sauchellix

Dec 14, 2015

I have owned Nissans since I started driving at 17. I never thought I would ever not have a Nissan. When I started traveling to school, I need something with 4-wheel drive. So, hearing only good things about Subaru's I had to find out for myself. I was recommended to Greg Geran and could not be more pleased with my experience with not only him, but also Scott Cerosimo. They special ordered me a car and made sure I was taken care of paying a reasonable price. They took hours going back and fourth with my dad and I to make sure the car had every last thing that we wanted in it along with interior and exterior colors. Greg took my cell phone number and kept me updated on when my car was coming and even gave me exact dates! I now own my 2016 Subaru Crosstreck and could not possibly be happier! I have had my car for about 3 weeks now and Greg has followed up with me asking how everything is and if I have any questions. He was extremely knowledgeable, friendly, and patient. I did not even feel like I was buying a car. Thank you Pine Belt Subaru and especially Greg Geran for everything!

CaptChaz

Dec 7, 2015

Was looking for a first time lease. After doing some research found Pinebelt Subaru in Lakewood, NJ. Showroom as well as car lot clean and uncluttered. Sales person by the name of Jim was very helpful and spent all the time I needed to find out about leasing, and to find a Subaru I was interested in. Very nice experience but would want the time for processing to be much shorter in duration. Overall I would rate the dealership with an A+ for service and knowledge of the vehicles they sell as well as pricing..

jc

Nov 27, 2015

Beware of this dealership, this is the worst car buying expierence I have ever had. Please just buy your car anywhere but Pinebelt you will save yourself a lot of money, and avoid the shady dealings of this dealership.

Scott11803

Nov 2, 2015

I came to this dealer because my lease with Volkswagen was up and went I went to Volkswagen they were very unfriendly. My mom recently leased a vehicle from Pine Belt Subaru and mentioned I should try them. I came in and Greg assisted me. I was nervous because getting a new car always creates anxiety and was a bit stressed about credit. Greg, Eric, and Scott were extremely helpful and friendly. They were able to get me into a brand new 2016 Subaru Forester and was able to keep the lease in my price range. The process was smooth, and all employees were extemely friendly. They even gave cookies and snacks! Overall, I could not be more pleased and look forward to seeing the team again in 3 years when my lease is up! Thank You to the entire team!!

Frank Alphonse

Oct 9, 2015

With my 2010 Forester which I have journeyed several times across this country and always serviced perfectly when in New Jersey at Pine Belt Subaru. The experience here has been of great courtesy, confidence and expertise from the service teams and management. Consequently, I drive a trouble free, safe and enduring vehicle. My rating for this dealership application is excellent. Thank you.

family23

Sep 19, 2015

Beware of this dealership, this is the worst car buying expierence I have ever had. The manager Eric is not to be trusted at all. Please just buy your car anywhere but Pinebelt you will save yourself a lot of money, and avoid the shady dealings of this dealership.

trnjjohn

Aug 15, 2015

I went to Pine Belt Subaru with my son to look for a specific model of Subaru. My son was leaving for military training in a couple weeks so didnt have much time. The car he was looking for was not in stock, but the sales manager told us they could get the car he wanted in just a few days. When we questioned him about why he was so confident about that he said in all the years he'd been in the business there was only one time he couldn't get a vehicle. We gave them a $1000 deposit with the understanding that it was refundable if they didn't get the specific vehicle we discussed. Surprise, two days later they called and said they couldn't get the vehicle, but within a couple weeks they could get us another one. Needless to say we no longer trusted them and got our deposit back. The unfortunate part of all this was we lost out on a deal on another car at a different dealership. It wasnt my sons first choice, but he would have bought it as his second choice. It was sold by the time we went back.

jchang419

Aug 14, 2015

These guys were awesome and very knowledgeable. Made the car buy experience painless and effortless. Jim even stayed late after closing to introduce me to the vehicle and help me set up the infotainment center. I highly recommend at least visiting these guys if you are in the market for a new Subaru.

Richard

Jul 22, 2015

My wife and I were prepared to purchase our third Subaru from Pine Belt. Here's our story. Tuesday, 7/14/15 we met with Eric and Greg to discuss a Legacy. Did not have the color but could swap with another dealer. Wednesday, Pine Belt found a car will arrive later on Thursday, ready on Friday. We went in on Wednesday to sign a Deal Sheet and leave a deposit. Friday the car came in and I got the impression it was sold to another customer. I wanted to cancel the deal but Eric wanted to keep my business and in very short time he found a car and he threw in a moonroof at no extra charge to compensate for our inconvenience. Car to be ready by Saturday. We were out of town all of Saturday and had a medical commitment on Monday. We arrange to pick up the Legacy on Tuesday. Tuesday we arrived to pick up our car and found it did not have the side molding door guards we had requested. This was an important option needed to protect the car doors in parking lot situations. The showroom vehicle had this option and when we put the deal together I had told our salesman Greg that I wanted that option. The car that was available had the door edge guards but not the side molding. A brief discussion ensued and I requested my deposit back which I expect to get today, 7/22/15.

Susie2015

Jul 18, 2015

Hate the idea of car shopping but at Pine Belt I felt right at home. Jim Pfister was very patient with all my questions, Eric Cenname couldn't have been more helpful, and Scott Cersosimo was very professional and knowledgable. I would definitely recommend Pine Belt to family and friends.

bayville1965

Jun 27, 2015

Our experience with Pine Belt was extremely positive and we definitely would recommend them to our friends, and buy from them again in the future. Matt Mazza was great to work with, and spent a lot of time going over the features of the car. It was great to work with a dealership seems to have integrity and once the deal was struck, the numbers and terms were solid. Picking up the car and finalizing the paperwork was faster than most other dealers we have dealt with - it was a pleasure not to kill an entire day finalizing the deal.

tommy

May 28, 2015

they did a poor job replacing timing belt on 2002 outback, the I idler pulley went and belt broke wiped out the engine 4000 miles later. The kicker is they did the timing belt at 114,000 and at 216,000, both times they never replaced the Idler bearing, they had the records for the service on this car and they ignored good common sense, any good mechanic would have said better replace the idler pulley its the original, no they did not, blamed it on the car, this car was well maintained and always serviced at Subaru,Pine Belt/They tool no responsibility for this and the car is destroyed,Do not take your car to this Butcher shop that only cares about the money.The service manager did not know what he is talking about and a smooth talker.

adilakif

May 12, 2015

Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website.On the website they say $2000 down, when you go to the office it becomes $4000. I got really excited when I first hear the deal. Disappointed.

pinebeltsubaruexperience

Apr 24, 2015

Pine Belt Subaru... My experience with this dealership started when I searched the internet for local lease deals on the Subaru Impreza. I've visited numerous dealerships and was actually about to sign a lease when I came across a "special" at Pine Belt Subaru listing a 5 door Impreza at $57 a month with only a $2,000 down payment and a $595 bank fee. Word of advice: if advertisements seem too good to be true, there's usually a good reason behind it. I began my communication with Pine Belt over live chat when I was assured that the down payment could be rolled into the 36 monthly payments, but the lease required an additional $2000 down due to being a new customer. This was definitely not mentioned anywhere, but putting $4595 down to achieve a $57 monthly lease was still a fantastic deal even when factoring in $607 for NY registration taxes. I was hassled to come in for a test drive, something I was cautious about doing due to the dealership being a solid hour's drive. Fast forward a few days and I receive a call from a salesman by the name of Ed, who offered to get me an exact quote on a lease prior to coming into the dealership. Firstly, I spent 3 days waiting on the salesman to obtain a quote for a lease which was advertised on their site. I was warned that this offer was only applicable to those with excellent credit and we agreed to move forward. I made it very clear at the start of the converation that I was only interested in persuing this lease if the advertised pricing was honored. Ed and I calculated that the monthly cost of the lease would equal to $201 if we rolled in taxes, bank fees, and the downpayment into 36 monthly payments. Sounds like a good deal no? Several hours later, Ed told me that the offer was for manual transmission cars and that I'm looking for an automatic. Under normal circumstances I'd agree to being mistaken, had the advertised "special" not stated that it is for an automatic Impreza... After wasting 3 days of my time convincing me to test drive the car, the salesman retracted the original offer going from $201 a month to $249. Reason? The car advertised is a hatchback... What the heck does that even mean? Yes, the lease advertises a hatchback Impreza for $57 a month with $4000 down. Yes, the advertised car has automatic transmission. And yes... the "special" is still being advertised on their website. Pine Belt Subaru uses misleading prices to reel potential buyers into their dealership only to pull a BAIT AND SWITCH by increasing the quoted amount by over 20%...

nor

Apr 7, 2015

Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at a different address, and has her own separate insurance, would be the person the title and registration would be made out to. This was gone over with the team at PBS ad nauseam, to which myself, my wife and my in-laws were guaranteed it would get filed properly. Car gets insured fine, however when the paperwork was picked up at PBS my name is to whom the car was titled and registered to... thus causing a rather major annoyance. I have now waited and still have not had confirmation that the paperwork is done/fixed, am told WE have to pay for the error. The point of contact/person who filed the paperwork also keeps calling in regards to the wrong people/incident. If this gets resolved in the next day or so, I might consider ever doing business here again, I am just tired of this area's dealerships dropping the ball on paperwork. thankfully thus far my identity hasn't been stolen like it was at LG a few years ago. ------------------I recently went with my wife's parents looking for a new Forester. After having been to several dealerships, Pine Belt actually had the trim and color my mother in law was searching for. We were approached by Ed (Edgardo Pagan). Ed provided a great test drive and actually knew a lot about the vehicles. His demeanor, as well as the rest of the staff's attitude put myself and my parents more at-ease. We decided against putting a deposit down, even after being offered to take an extended test drive (have the car over night), due to wanting to ensure finances were good for the price of the car. We came back about five days later, finding that the car my MIL wanted, had been sold a day or two before. Here's where the good experience comes in...After having several horrible experiences in the past with bait-and-switch tactics from a certain other big name here in NJ - I was just expecting to do a dealer swap (i had found cars nearby that would have worked). However, Ed and Robert took an interest in making a deal on an upgrade... going from a base 2.5i to the premium (in the particular color the MIL was looking for). I was hesitant, as they were not really looking for all the technology in that trim... but I had thought to print out truecar data on both the base and the premium model. After a little back and forth (nothing painful at all) Robert came back with a shockingly great deal on the premium car, and I was shocked to see it was well below the estimate that truecar even offered in NJ,DE, and PA lots... After a few small discussions with my in-laws we decided that it was a far better deal, and one that could not be passed up. My wife's parents LOVE the car - which says a lot since my wife's father has always been an american car person, specifically ford... and loves the car the longer he owns it, between the technology/safety/ride comfort he's now a huge fan. I am personally a big fan of how PB's staff here treats customers, Ed is a true PLEASURE to work with, and even my least favorite people on the lot - finance and sales managers... were INCREDIBLY helpful and honestly nice. This was pretty much the first time that the true car sheets were put away within minutes, and certainly the first time that I was not inclined to get up and walk out (helped or directly purchased 4 new cars in the past 3 years for various family). The finances and contacts were handled by Bill, another amazingly friendly and no-pressure team member. Looking forward to doing more business with these guys in the future.TL/DR (too long-didn't read)Found the color and trim the wife's parents wanted, it got sold because we didn't put a deposit down. Ended up with far more car than expected, for less than we could have hoped, and ended up meeting some of the nicest sales and finance i've delt with. Car is great, parents are in love with the car... and I didn't feel like jumping in front of a train or bathing in bleach for once after dealing with a sales guy.

lsebel

Mar 29, 2015

I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone telling him about the type of new Legacy I was interested in. I told him about the internet price I received from the dealership and told me to bring it in and they would honor it. He was friendly and informative over the phone and made me feel at ease. Living 30 miles away I took a chance and met Matt yesterday along with my wife as per our appt. made over the phone. Matt was prepared for our visit and had the vehicle in front of the dealership waiting for our test drive. I appreciated this and being it was a Sat. they were very busy. Matt took the time to explain all the features on our test drive and never rushed us. I was very impressed by his knowledge and he knew the exact car I wanted. He honored the very low internet price and we came to an agreeable price on my 5 year old Legacy trade in making the deal possible. Matt never pressured us to buy the vehicle which we truly appreciated. I would definitely recommend Matt and this dealership, it was worth the trip!Sincerely,Larry S.

ssalvato

Feb 28, 2015

We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we could afford.

Michael

Feb 3, 2015

I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure to deal with and very knowledgeable about the Subaru Brand. I never felt pressured to purchase the vehicle, which made this experience enjoyable. Scott Cersosimo handled all the paperwork and financing. It was such a smooth and effortless process that can definitely be attributed to his positivity and care for the customer. After purchasing the car, I did have a small issue that was immediately handled by the General Manager Jamie Palazzo. It was refreshing to see a manager who cared for the customer experience and took pride in his work. He listened to the issue at hand and took the necessary steps to insure I was happy and that the issue was resolved. This care was reflected throughout his entire staff at Pine Belt. What a pleasant experience!

dsorchinski

Jan 25, 2015

Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I left it there one more time. The car was there all day Tuesday...Wednesday and Thursday.Late Thursday afternoon the service manager left message that they re-programed the Bluetooth and if it didn't work than I needed to re-program my phone. When I picked up the car the Bluetooth didn't work. The strange thing is that when I got into the loaner they gave me I paired the phone and everything worked fine. Now I'm told that I will just have to live with it.I guess they are just interested in selling cars.

gibbysilva

Jan 14, 2015

This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes from the general manager who's name is Jamie. I worked out a long negotiation process on a used vehicle. The asking price was online for 12999.00. The description of the vehicle was not correct online. I explained to my salesman Paul that because the vehicle was missing items such as a spare tire, spare rim, tire mount for the rim and tire I would put an offer in at 11,000.00. General Manager Jamie like I said makes the final call on all negotiations. He counter offered at 11,600.00. We finally agreed to a price of 11,300.00. I asked if I could take the vehicle to my personal mechanic and he agreed. My mechanic went thru the entire vehicle and found some items that need to be repaired. I gave the list to my salesman Paul. The vehicle needed a drive shaft and front upper ball joint, has a frozen tire sensor and a few other items such as a leaky radiator cap and blown out marking bulbs and a front headlight that was not working. I told Paul about the front headlight not working when I took it for a test drive a week earlier but Jamie decided a front headlight is not important. I returned to Pine Belt Subaru and gave the list to my salesman Paul from my mechanic. I told Paul the additional cost for parts and labor would be around 1000.00. They dropped the price down from 11,300.00 to 11,000.00 that's 300.00. we agreed to the price of 11,000.00 I put a 500.00 deposit down and told the I would come back the next day late in the afternoon and would pay cash. The next day I called and asked a simple question which I think is not something that would be out of the norm. I asked since it will be dark when I purchase the vehicle could you please put a bulb in the front headlight so I could drive home safely. My salesman Paul said no you are buying the vehicle as is so we will not replace the front headlight bulb. I asked to speak to the General Manager Jamie and this is where it gets real bad. I inform Jamie that I will be in at 4:30 pm to purchase the vehicle could you have the parts department put a bulb in the front headlight so I could drive home safely in the dark. Jamie says to me no we will not put a bulb in the front headlight there is no more negotiating on this vehicle. I said to Jamie why would you let a vehicle that you know has only one headlight leave your lot at night after a sale. Jamie tells me if you don't want to drive the vehicle home and feel it's unsafe without a headlight We can call the whole deal off and we will refund your 500.00 dollars. I could not believe that Jamie was willing to cancel the deal we maid because he would not put a bulb in the headlight. I accepted Jamie's offer of cancelling the sale and getting my deposit back. I still can't believe that a dealership like Pine Belt would cancel a cash deal that was made on one of there used vehicle because the General Manager Jamie refused to put a bulb in a headlight. I am writing this so that everyone knows my story and it is 100 percent the truth. I wonder if the President of Pine Belt knows about this. I will try to find a way to let the owners know.

nygiantsfan1029

Jan 10, 2015

I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me a great deal.

RichM

Dec 20, 2014

Stress Free Experience and products are well explained. I've purchased four cars from Pine Belt over the last five years. Salesman in this case, Bill Brank, was professional (not pushy), informative, and made the experience stress free. His management (GM Jamie) also professional. Price on trade in and new purchase were fair with first offers, not a negotiation hassle. When I went back a few days later to finalize some paperwork, a salesperson who had nothing to do with my sale (Matt) hooked up my blue tooth, explained how it all worked, and showed me some additional features of the car. The entire experience was a pleasure, I'd highly recommend. I've used there service area for last five years as well; reliable and they don't try to sell me repairs I don't need.

dsorchinski

Dec 20, 2014

I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I purchased the same vehicle. I financed my first Forester through my bank, but Scott Cersosimo got me a better rate. The car and sales staff are great, but the service department lacks honestly and is not professional.For that reason alone I don't know if I would every purchase a vehicle from this dealership.

mjgiblin

Nov 28, 2014

This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a problem. The deal was made when Dave Mitchell, sales mgr. explained the options and cost of financing the purchase of a new Forester versus the leasing of the vehicle for 3 years. With his explanation a lease agreement was executed.

shamilton0429

Nov 22, 2014

I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had originally been in contact with Lisa Daly via email and phone. I went to the dealer to take a look at the car and was told to speak to Bill Taylor. Bill was very friendly and got me the keys to start inspecting the car while I waited for a salesperson to be free. What felt like only a few minutes passed and I met Matt Mazza who came off very friendly and knowledgeable about the vehicle. At first meeting a deal could not be struck based on my personal credit and down payment needed. The next day I contacted Matt who had gotten me a better deal on financing. I came into the dealer and felt welcomed. Scott Cersosimo handled the finance end of my deal and kept things light and explained everything very well. Overall had a great experience and based on that I will give their Service department the chance to earn my business. As far as sales, they won't have my business for (hopefully) a very long time but that is said in the best of terms because I believe in the longevity of Subaru. That being said they will be the first dealer I contact when I am in the market for a new, certified or used car.

Laura

Nov 17, 2014

Great customer experience! They go above and beyond!

Albert

Nov 12, 2014

Carlos did a wonderful job in presenting all of the features and benefits in owning a 2015 Subaru Outback. We bought the car and hope to enjoy it for many years. i am a repeat customer at Pine Belt. They are very customer focused.

Gertrude

Oct 25, 2014

This was a great experience. Fast, competent staff made the purchase fast and efficient. I would recommend this dealer. The showroom was clean including the repair area.

jzk13

Oct 21, 2014

I purchased a 2014 Subaru Crosstrek from Pinebelt Subaru about two weeks ago. Not only do I love my new car, but my experience at Pinebelt was one of the most positive buying experiences I've ever had at a car dealership. I'm someone who usually despises the car buying process - definitely not fond of haggling or the typical shenanigans. This is also the first time I've ever ventured into a car dealership alone, without dragging along my husband or male companion for support. From start to finish, I was treated with the utmost respect. My salesperson, Matt Mazza, was very informative and provided the full rundown of technical specs about Subaru's in general, in particular the Crosstrek. He answered all of my MANY questions and accompanied me on a test drive. Even price negotiations went smoothly. I'm a numbers person, so I came prepared with a solid idea of what I wanted to spend, how much I needed on my trade-in, and what I could afford to finance. Matt worked with me and there was reasonable give & take on both sides until a deal was made. I couldn't be happier with my purchase, how I was treated, and the price I paid. Bill in the Finance department was also very helpful, pleasant and personable. Overall, my entire experience at Pinebelt surpassed any expectations I previously had. I highly recommend this dealership!

Doranne H. (enthusiatic Subaru fan)

Oct 11, 2014

This is the fourth Subaru I have purchased, so obviously I know, like and trust Subaru's. I was not even shopping for a new Forester, but stopped in to ask a "recall" question. While chatting with Jamie Palazzo (sales manager), I admired the 2015, and he said he could put me in it a super-great price. He did...with absolutely no pressure or pushiness. He is really customer-service-perfect ! My previous salesperson was Jim Pfister, but he was not there, so I worked with Matt Mazza who was just terrific. In fact, everyone there seems to work together which is wonderful. They always answer all my questions & concerns, professionally and completely. This is unusual because I am now an "old lady" who is on my own and who needs to know everything possible about car buying, servicing etc. I was horrified when my 2015 Forester was about a month old and a young man crashed into the side of it !!! That's when I discovered that Pine Belt has its' own body shop. Ed Donahue, the manager, took me through the whole repair process. Many thanks to every one and every department of Pine Belt Subaru.

bills105

Sep 25, 2014

This was the letter I sent: August 27, 2014Dear Mr. Palazzo, I am writing to you to complain about the 2005 Subaru Forrester XS I bought from your dealership about a month ago. The first mechanical issue occurred about two weeks ago, the resonator pipe gave out on us; the rust was so bad that it made a big hole on the pipeline so I had to buy a new one to replace it. Then 3 days ago another mechanical problem occurred; the check engine light came on, P0302, cylinder 2 misfire detected. As of this writing, I have not had the chance to have the car looked at by a mechanic since I know this is going to cost me a lot of money, so this car is sitting on my driveway. I havent even paid for my first months due and all of these problems have occurred already. I am so disappointed and frustrated that your dealership sold me a car as my wife calls it, a lemon. I let go of the fact that even the tires were 50% on its thread life, scrapes on the rear bumper and the fact that it had a collision history. This was because I trusted that this dealership would sell only top notch quality used car. Bill Taylor even stated that this dealership sells only quality cars and that whenever a vehicle is not up to par to this Subaru dealership standards, they end up in auctions. (He mentioned that because Bill Brand and I tried to find the red Subaru car that was sitting on the lot when I went there which ended up being sent to the auction as per Bill Taylor). Even your website mentioned the same thing as what Bill Taylor and Bill Brand said during my visit, that:At our greater Lakewood new and used Subaru dealership your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday low prices, Pine Belt Subaru is your connection for a QUALITY, stylish and RELIABLE new or USED car by Subaru. At Pine Belt Subaru, we proudly serve customers from Belmar, Howell and Neptune, NJ, and we would like to have the opportunity to earn your business. It even added,Get a WELL MAINTAINED, competitively-priced, USED Subaru in Lakewood at Pine Belt Subaru. Our auto technician PERFORMS A DETAILED INSPECTION ON EVERY USED CAR, truck, SUV and van at our Subaru dealership. I went to your dealership because of the rave reviews I saw from your website from people that just like me, wanted top notch superior used cars. I understand that when I bought this car, I bought it as is. But like what I mentioned above, I had faith that buying from your dealership would give me a QUALITY used car. I did my research on this car and would have bought the warranty if the head gaskets were covered by it since this was what appears to be a fairly common issue with this car. I did mention it to both Bill Taylor and Bill Brand that an asterisk on the bottom of the warranty documents that was given to me said, that cars with over 100,000 + miles are not covered by it. I dont expect a used car to be equal to a new car, but I didn't envision that driving just over 1500 miles and almost a month after buying it, these issues would be appearing. I am hoping that you will rectify the current issue with no cost to me. But if not, then I will be sending a formal complaint to the Better Business Bureau.Sincerely,WiL A.As of today,9/20/14, I have not received response from any of them; I sent a complaint to the BBB today as well.

b thomas

Sep 11, 2014

I was assited by managers Eric Cenname and Bill Taylor. My sales rep was Matt Mazza. the process seemless from begining to end. the guys did there best to come close to the deal i wanted . Will deffinately buy from them again in the future.

Cindy Loyal Subaru Owner

Aug 30, 2014

all personnel were friendly, informative and helpful. They made buying a car a pleasurable and stress free process. Carlos was an excellent salesman!!!!!!!!

simeone

Aug 16, 2014

i came in we were treated like family we received a great price for our forester they are wonderful people. geovannie was great

Amanda

Jul 31, 2014

My father and I came here to purchase a new car that was safe and affordable. We ended up buying a Subaru Legacy. All of the staff were very friendly and informative and thouroughly answered any questions we had about the vehicle or during the buying process. Overall we were very impressed with our experience and would definitely do business with them in the future!

Rich Donohue

Jul 17, 2014

Very good attention to customer requirements. Salesman and Salesmanager bent over backwards to help purchase exactly what we wanted. 5 stars to both Carlos and Eric!

Sonia Bell

Jul 15, 2014

I have been buying Subaru's for 14 years. I will only buy from Matt Mazza. My experience is always beyond excellent.

Debbie P

Jul 7, 2014

Thought we would keep our 2012 Outback forever, but then we test drove the new 2015. Even better! Everyone here at Pinebelt is very nice. They make the tedious process of buying a car a whole lot easier. Love the service department too.

Kathy Nisivocci

Jul 7, 2014

My husband and I just bought a Subaru Forester from your dealership. My husband does a lot of research and takes time in between conversations to think about what he's going to do which can take a lot of time. Each time we came by to research, test drive or negotiate through the process, your sales team was a pleasure to deal with. I say team because I think we interracted with almost everyone on your team before making a decision; particularly, Ralph, Sam, Geovanie, Scott and Jamie Palazzo. Each of you were knowledgeable and provided consistent information, were patient and pleasant to deal with as we struggled with our decision about which SUV to purchase or lease. The deal, in our opinion, was more than fair. You met our criteria to make the vehicle affordable. And, you found a way for us to afford the model one step up from what we thought we could afford. We are very happy to be able to enjoy a better-equipped Forester for several years to come! When we came to pick up the vehicle, everything was ready to go. Of course my husband tried to find anything wrong but nothing was. We were good to go. Bottom line: You can't beat an experience like this. So, when we're ready for another vehicle, we'll be back.

Andrew

Jul 4, 2014

I knew I wanted a subaru impreza but was not sure which model to get. Jim helped me pick one out that is perfect for me. The experience I had inside was very quick and seamless and best of all is they gave me an outstanding unique experience. This is the place to come for your vehicle!

rrreed0

Jul 4, 2014

Carlos and the rest of the staff were extremely helpfull in buying a new vehicle from this dealer. He made an usually stressful process easy and enjoyable. He went out of his way to make sure I was satisfied. I would highly recomment Carlos and this favilty to anyone purchasing a new car.

Dean

Jul 3, 2014

Went to Pine Belt Subaru looking to purchase my first Subaru Forester. The entire staff was extremely helpful and friendly. I made them stay late in a thunderstorm and everyone made this experience enjoyable for me.

Laura

Jul 1, 2014

Everyone at the dealership was very polite, patient and helpful. I'm so glad that I chose to come to Subaru this time around. I will definitely be recommending this dealership to friends and family :)

Diane

Jun 30, 2014

First time buyer of a subaru...I can tell I am going to love it......doesn't compare to honda crv.

Arthur J. Paone

Jun 27, 2014

This was the easiest buying process for a car that I have had and with no feeling that anyone has pulled something on me. People here are easy to work with.

Holly Ribertone

Jun 20, 2014

Carlos gave us great service! It was a battle but he stood by us and got the job done. We will definitely come back to buy from him and Pine Belt Subaru again when I'm ready to trade in my 2005 Forester and get into a convertible

Carole

Jun 18, 2014

Just purchased our third Subaru Forester!! We called Pine Belt Subaru and told them the color, model and options we wanted. They told us they had the car so we made an appointment. Upon arriving at the dealership the Subaru Forester we wanted was in the lot with our name on a sign marked reserved. We went inside and our name was also on an appointment sign. They made us feel welcomed and special. -- we were impressed. Our salesman -- JIM PFISTER -- was patient, knowledgeable and made the purchasing of our new FORESTER a great experience. Also want to thank SAM for helping close the deal.

Jeremy M

Jun 17, 2014

Car buying made easy, fun, and done with class. Matt was informative patient and proffessional the whole way through. The entire sales team works well together and gives Pine Belt Subaru of lakewood a much needed old time feel to buying cars. From cars being brought to the front door for review to offering beverages and even a family play area for kids to be entertained.

Peter Jersey

Jun 16, 2014

Bought my first car at PineBelt - Jim did a great job showing me the Subaru Forester and made the buying process very easy and transparent. Thanks!

JULIE Z

Jun 14, 2014

Carlos was extremely excellent with information and making me feel confortable with purchasing a new car. He was accomodating and make extreme efforts to make me feel comfortable with purchasing my new car on my own for the first time. He went through extremes with staying late and treating as more than just a customer. I will buy another vehicle from Carlos only again when the time is needed.

Kat

Jun 14, 2014

I thought this dealership was very friendly. My questions were fully answered and I did not hesitate with my leasing decision. Thank You.

Linda K

Jun 14, 2014

Carlos Ramos was a very knowledgable young man. He kept the flow going and has a very grateful customer. I am the last of four family members who have come to this dealership and have been completely satisfied with the professionalism of this organization.

Jason Donoghue

Jun 12, 2014

I had an excellent experience with the sale people at Pine Belt Subaru of Lakewood. It was my first new car purhcase in over 10 years, and made the experience a pleasant one. They worked with me and was able to get my payments where I wanted. I would recommend Pine Belt Subaru of Lakewood to anyone looking for a new or used Subaru.

Jen

Jun 12, 2014

Great service and friendly consultants! Sam and Jim were helped me find the car that I wanted.

WSD MD

Jun 12, 2014

Great service and friendly consultants! Ralph was through and help me find the car that I wanted.

Sandra Ferguson

Jun 9, 2014

I was extremely satisfied with this dealership. Jim and Sam were so great to work with! I will definetly use this dealership when it comes time to purchase my next car.

BeetleBug

Jun 7, 2014

This experience changed our view of auto dealers. We had the most pleasant and friendly experience at an auto dealership ever. Carlos worked with us from start to end and helped us achieve our price. Definitely ask for him for your purchase. Keep up the great work Carlos!

Diane

Jun 4, 2014

Everyone was super friendly and informative!!!! Staff had an extensive knowledge of the product.

mary ferragamo

Jun 4, 2014

GREAT EXPERIENCE . FRIENDLY AND CARING.CARLOS IS A GREAT SALESMAN.

CPeak

Jun 2, 2014

Carlos was a pleasure to deal with, Very Straight foward and Honest! Spent all Day with me so that I can have my new Truck!!! I will be coming back and sending all of my friends Too.... Thanks!!!!!!

Cheryl Toucher

May 31, 2014

Took a long time but good things are worth waiting for. Great sales person.

Dave Aker

May 31, 2014

Excellent sales force and management team, no high pressure a very good experiance.

Marina

May 31, 2014

Great Experience. Bill B is a great sales man very honest and up front. Everyone was very honest and helpful. Thank You

Shelby

May 31, 2014

Excellent service. great staff. Thank you Pine Belt!! WooHoo!

Charles Glauda

May 30, 2014

Our sales consultant James Pfister was very cordial and helped my wife and I through every step in arriving at a satisfactory deal.

John Accisano

May 27, 2014

Great friendly service. First time Subaru buyer. Would highly recommend Geo Padella he explain the car in great detail to us as well as Rich Caruso. Jamie Palazzo was also a great help to us. They made us feel like family. Would come back again in a minute.

ROD TANNEN

May 27, 2014

Was treated very well from the minute we arrived to the purchase of the vehicle

debbie

May 24, 2014

if your looking to buy a car go to pine belt and save your self some time because after being there you wouldn't want to go anywhere help they are helpful and honest . thank you for all your help Deborah

Frank

May 23, 2014

Pine Belt Subaru truly out did there selves with helping me purchase my brand new car. Salesman Jim and manager Rich did an awesome job listening to what I wanted and delivering.

Gulman

May 22, 2014

We visited the dealership to buy a Crosstrek. We were met immediately by Jim who took us on a lengthy test drive - which was appreciated because we could really get a handle for how the car drives. They were completely accommodating, something we are not used to at dealerships. We've had some bad experiences but this one was the complete opposite. They even sent us out to dinner on their dime while they got the car ready. The manager Jamie went out of his way to get the color my wife wanted and surprised her with it when it was ready. She was elated. We will definitely be back when we're ready for a new car! We highly recommend this dealership. It is staffed by people who actually care about making you happy and completely satisfied with your experience.

onepinkthreeblue

May 22, 2014

After visiting another local Subaru dealership that was not very helpful we found Pine Belt Subaru. David Walter listened to us and helped us find the right car to meet our needs. He was very knowledgeable in all the cars he showed us. Not only was David a great salesman but the entire staff was friendly and very welcoming. We are so happy to have found Pine Belt Subaru and love our new 2014 Subaru Legacy. Thank you David and Pine Belt Subaru.

Emily

May 21, 2014

My experience with Dave, Matt and Bill was excellent. They were all very helpful and I am excited to drive home the 2nd Subaru from this dealership. My first Impreza was purchased in 1997 I resold the car after 7 years and it is still on the road.

philip corde

May 21, 2014

Initally went in to look at the Crosstreck, but wound up falling in love with the BRZ. Jim was very helpful and got me a great deal on the car. Always a pleasure and a great experience dealing with these guys.

Robert

May 21, 2014

Pine Belt Subaru was excellent at accommodating with the vehicle and price especially. Bill Taylor, the manager was very knowledgeable and great with helping me in the buying process. Geovannie Padilla was also excellent with his patience and knowledge of the Subaru product. I would recommend this dealer to all my family and friends. Jamie the General Manager is running a well oiled machine at Pine Belt and he should keep up the good work.

Tom

May 21, 2014

Good buying experience, excellent staff. Would recommend family and friends to Pine Belt Subaru.

Diana gentile

May 19, 2014

every one at this dealership was extremely helpful made me feel at home the manager jamie was very nice as was my salesman dave brown .Both were very helpful so I did not heasitate I bought my car that day . would highly reccommend this dealership and my salesman

MMurtagh

May 19, 2014

Well, I showed up at Pinebelt Subaru to just "look" at the new 2015 wrx sti launch edition to make sure I liked it. You know, sit in it, open the trunk etc etc. Well, I fell in love with it as soon as I sat in it in the showroom floor. Jim greeted me and to my surprise it was the same Jim I worked with about 6 years ago. Jim made the process easy and smooth for me to trade in my 2013 FRS and get into the wrx sti. He even took the extra step to re-look over my car I traded in to get what belongings I forgot. The sales manager was very pleasant to talk to and was never pushy. The finance manager kept giving me good news on how my payments kept going down. Overall, I am very happy with my car and I am happy that I went to Pinebelt, my neighborhood Subaru Dealer and I will will recommend anyone looking for a Subaru or even a pre-owned vehicle.

cgtuck

May 18, 2014

We had a great experience. Jim our salesperson was straightforward, honest, and very knowledgeable. He went the extra mile for us. Plus the dealer demonstrated integrity, and the whole experience was smooth and efficient. And I love my new car!!!!!!!!!

ctuck

May 10, 2014

We had a great experience, everyone couldn't have been nicer, and the process went so smoothly. Jim our salesman was clear, straightforward and went the extra mile to help us. Plus, a car dealer with integrity - how often are they used together in the same sentence?

MARJIE AND GERMAN

May 2, 2014

OUR EXPERIENCE at PINEBELT WAS AMAZING. AS WE MADE A PRIOR APPOINMENT, WE WERE GREETED BY NAME AS WE WALKED IN THE DOOR. THE VEHICLE THAT WE WERE INTERESTED IN PURCHASING WAS WAITING THERE FOR US. JIM, OUR SALESMAN, WAS PROFESSIONAL, KNOWLEDGABLE AND FRIENDLY. THE PROCESS WAS SMOOTH AND SUCCESSFUL!!!!! WE DROVE AWAY WITH A BEAUTIFUL 2015 SUBARU FORESTER. THE ENTIRE STAFF WAS VERY PLEASANT AND ATTENTIVE TO OUR COMFORT, FREQUENTLY OFFERING BEVERAGES AND SNACKS. EACH DEPARTMENT WE WORKED WITH HAD OUTSTANDING PERSONEL...MANAGEMENT, FINANCE, REPAIRS AND CASHIER. THEY ALL WORKED WELL WITH EACH OTHER, THEY HAD A GREAT RAPPORT. KEEP UP THE GOOD WORK GUYS!!! YOU ALL ARE HIGHLY RECCOMENDED BY THE GEORGIEFF FAMILY!

irwin lefkowitz

Apr 23, 2014

great experience again at pine belt subaru . staff was terrific

Mike G

Apr 19, 2014

I had a very nice experience with my Salesman Bill Brand. He seemed genuinely interested and was very personable, as was the Sales Manager and the GM Jaime Palazzo Thanks much Gentlemen for your professionalism. I was able to buy a car that same day knowing that I received a good price. My only complaint is that it is not clear that the Salesmen/Women that you speak to when you first contact the dealership may not be the actual salesperson which you will meet. So after you call or email and develop a rapport with one of the reps and schedule a meeting the person who meets you may not be he same. This was surprising and I feel not a good way to do business. Otherwise, the place is highly recommended. I will repost when I begin to service the vehicle.

Jorge Cag

Apr 10, 2014

I have been a customer of Pinebelt Subaru in the past. This time was no different, excellent service, all communicated very well, no pressure....in short, very pleased all way thru. Thank you to Dave Brown for helping me thru as well as Jamie, Bill, and the rest of the crew.

W N

Apr 10, 2014

My experience at pinebelt subaru was excellent. Got great deal from trade in. Sales staff was very professional. Great experience overall.

Aryeh

Apr 9, 2014

Took me for a ride. Overcharged me by almost 3,000 over market price and then told me I couldn't get the loan unless I paid another 3,400 dollars for gap coverage and an extended warranty which was an outright lie when I spoke to the bank some months later they said it was not required

Youssef

Apr 9, 2014

I recently bought a used Toyota that they had online and I was very satisfied with the overall experience. They showed to be very helpful when I called them to check if the car is available and they brought it out from the lot so that I can see it right away when I get into the dealer. The staff is very friendly and not pushy the manager and the staff have a nice habit of making sure everyone is very comfortable and in the right place. So far the car has been running great with no problems and I am very happy with the purchase. Great buying experience thanks to Jim Pifister who was very very helpful and sincere.

harrislevinson

Apr 9, 2014

I had a lengthy email correspondence with Erin in the internet Department regarding a 2014 Subaru XV Crosstrek. I let her know it was a 2 hour drive to get to her dealership and I was not going to come unless the deal was worth it.I was informed that the posted price was $25,356. The manager would be able to discuss further discounts. That additional discount ended up being ZERO. Their price was $600 more than comparable dealers.Next came the trade in. I specifically asked for the Galves values knowing they would offer wholesale trade in value. She refused to send it (That should have been a clue). They referred me to the KBB website which showed a $9,500 trade in value. The car needed a $250 windshield so I informed her I would be looking for a $9,000 trade in value. She said that they were in that range. She was offered $8,350 which was less than the listed value for a car in ROUGH condition. The car is in far from rough condition.Then came the financing. They offered a rate 0.5% ABOVE what other dealers were offering. The finance manager was unwilling to even try to get a better rate and provided a reply that "You can get your own financing". Why go to a dealership then? All in all their net price would have ended up being $1500 MORE than comparable dealers. Not to mention 6 hours of wasted time.

jackmar

Apr 9, 2014

Had a great experience at Pinebelt Subaru,Geovannie Padilla was the sales consultant that helped me through process of purchasing a used 2006 Subaru. He was very helpful and knowledgeable through out purchase of vehicle. I would recommend Geovannie and Pinebelt Subaru to any body looking to buy a new or used car.

Gary Guiliano

Apr 8, 2014

Salesman Geovannie did an outstanding job in explaining all aspects of the sale, making it easy for me to understand my purchase. I was not rushed, nor did I feel pressured into this sale..This is my families 4th Subaru with Geovannie being our salesman..The General Manager, as well as Finance were very professional as well.

jackson

Apr 7, 2014

Geovannie Padilla and PineBelt Subaru of Lakewood made my experience in buying a used 2006 Subaru very easy and comfortable. I would reccamend them to any one looking to buy a new or used Subaru.

Vince P Brown

Apr 7, 2014

When I first stepped on the lot, I was quickly and professionally created by the sales person, Brad Belcker. Brad was instrumental in helping me pick the correct vehicle with the proper features for the price.

Gail from Point Pleasant

Apr 1, 2014

I went to buy a car last night after wook. All the salesmen were friendly and helpful. Unfornately there was alot of people also buying a car last night so the wait was long. The good news was the dealership went out and bought pizza for everyone. It was like having a party. But seriously the process was smooth and efficient. I would recommend Pine Belt to all my friends.

Exechef123

Mar 31, 2014

I was told I could only get the financing I needed if I took the extended warranty and gap coverage. And they also raised the price on the car 2000 dollars over the sticker and I didn't realize it until 3 months down the road. Generally they are just not trustworthy.

golf5152

Mar 30, 2014

I have visited this dealership twice and on the second time I bought a used Subaru . Geovannie the sales man and Bill the sales manager went the extra mile to work with me to fit the car in a tight budget . I had a very good experience the first time and that's why I went back a second time to buy the used car . I would recommend both the sales man and the sales manager and when I am in the market again I will visit Pinebelt Subaru again.

Deb2014

Mar 29, 2014

Dave was very knowledgeable and helpful when I came in with questions about the Crosstrek, he answered all my questions and told me more things about this car than I ever expected. He made my experience a great one!

deb2014

Mar 29, 2014

Dave was very knowledgeable and helpful when I came in with questions about the Crosstrek, he answered all my questions and told me more things about this car than I ever expected. He made my experience a great one!

Patrick

Mar 22, 2014

Great experience throughout the purchase. Very courteous and knowledgable. Overall great service. Thanks!

J.G

Mar 19, 2014

Carlos is the best dealer here. He is so nice and so patient. He is also very helpful and works with what you have. I will definitely recommend him for everyone !! I came in for a Subaru Impreza and left with a Subaru Legacy because of him .

Ba

Mar 15, 2014

Everybody was helpful. Everything worked out and the buying experience was great. Bought second car here.

Greg

Mar 15, 2014

I bought my first Subaru here and it was a great experience. The saleman Carlos was very professional and knowledgable. If you are interested in a Subaru, I highly suggest checking out Pine Belt Subaru.

John

Mar 15, 2014

Brad was very helpful and straight forward. They were able to get us in a new Subaru Crosstrek within an hour. Excellent customer service.

Sandra Alvarez

Mar 15, 2014

I went to Subaru Pinebelt in Lakewood NJ and the dealer there was very friendly and very helpful.He took his time with me and made me feel very confortable and worked with us to get a great deal. Great place and I highly recommend this dealership for your next car purchase!!!

rich

Mar 12, 2014

overall good experience purchacing new car i would buy from pine belt again

PineBeltFan

Mar 10, 2014

This was hands down the quickest and easiest car buying experience we've ever had. Salesmen Jim and Dave were very informative and knowledgeable and made our purchase stressless. General manager Jamie made us feel a part of the Pine Belt family and was extremely personable. We will definitely come back to the Subaru team here at Pine Belt for our next car(s)!

Rick G.

Mar 10, 2014

I have purchased several vehicles over the years and this was by far the smoothest and most pleasant experience I have ever had. Our salesman Carlos Ramos was an excellent salesman with quite a bit of knowledge and he made us feel safe and at ease with our purchase of a 2012 Subaru Impreza. If you are looking to buy a new vehicle definitely look this young man up! The rest of the staff was also very pleasant and helpful and made us feel at home while waiting for our vehicle.

FrankWRX

Mar 8, 2014

Im a picky customer, but Pine Belt was willing to work with me to get me in my new WRX. Thanks!

jeraz475

Mar 8, 2014

Dealt with Brad from Pine Belt Subaru in Lakewod NJ..From day 1 Brad was very helpful and appreciative to my needs.. He stayed in contact with me and in no way was he an "overbearing" salesman trying to sell me something I didn't want..These characteristics go along way with me when buying a new vehicle..And I thank him for that..

NewCarr

Mar 8, 2014

I was in need of a new vehicle and the great crew at pine belt subaru came through! Thanks to GM Jamie for all his hard work!

Reig3

Mar 8, 2014

Incredible buying experience. See Vin Wittmann for your next or new Subaru, highly recommended.

Toni Amoruso

Mar 8, 2014

Courteous and professional service. Salesman was very informative with knowledge of the car .

Rajkumar Singh

Mar 7, 2014

I was quite impressed by the hospitality of the staff right from my initial contact. The staff were very courtious and helpful in accomodate my needs. Overall I also loved the car. Bill , Eric, and Scott helped me all the way . Overall Pine Belt crew was superb. Raj

Jenn

Mar 6, 2014

Vin and Jaime were excellent my experience was great and I would absolutely return in the future.

annamaria alamo

Mar 3, 2014

I recieved very good service. Everyone was very helpful, in finding me what I was looking for.

lsantangelo

Mar 2, 2014

I was nervous about purchasing my first new car but Pine Belt Subaru was so patient and helped me through the whole process. I definitely recommend them!

Krem

Mar 1, 2014

Jim and Eric were excellent. While the whole process was a bit long, we are very happy with the deal an service we recieved.

Steve Y.

Mar 1, 2014

Very happy with new car purchase. James my sales associate was excellent as well as Scott in the business office. Would return for next vehicle

Angela Wainwright

Feb 28, 2014

My experience at Pine Belt Subaru was the BEST! Our salesman Carlos was very knowledgable and found me the perfect vehicle. He was in contact with me throughout the whole time. The finance guy Scott took great care of us and explained everything so I felt comfortable. All of the staff made us feel comfortable. I would definitely shop here again and would refer everyone here. Thank you guys you were amazing!

Chuck Finley

Feb 28, 2014

Friendly and knowledgable sales rep. Hidden fee (detailing kit that they put on all of the cars?) but was cancelled out by a very low internet quote. Broke down all the costs as soon as we asked.

DannyC

Feb 28, 2014

Everyone provided a friendly atmosphere. Very understanding of my needs. Thanks Pine Belt!

MSlininger

Feb 28, 2014

The staff was more than helpful for the entire experience. Proffessional and knowledgable staff. Great Dealer

Arlene M.

Feb 27, 2014

This is the 3rd Subaru we purchased from Pine Belt. The people there are the best - helpful, courteous, and very patient. Needless to say, we love the Subaru cars - they are the best cars we have ever purchased from the best dealership we have ever dealt with!!

Bill

Feb 27, 2014

I already had an Outback picked out, and was very close to purchasing at another dealer. I took a look on the net, one last time, and found a nice match. Called Pine Belt, and spoke to Erin. She was very professional and spoke to me honestly. I asked her if it was worth my time to come down and talk, and she convinced me. That night, we almost had a deal, but if fell through over a couple hundred dollars. For the next week, I continued my search. Out of no where, Erin gave me a call to see how it was going. It was THAT call that brought me back to the table, and a few days later, purchased the car. Pine Belt is blessed to have such a great employee such as Erin, and so was I.

Jay

Feb 27, 2014

Customer service is excellent. Every customer who comes in was greeted with smile and make you feel comfortable. They are very through explaining every question you ask them.Carlos Ramos was a great customer service/salesman. friendly, polite very respectful and it was very great dealing with Carlos.

Ryan

Feb 27, 2014

Great experience, Carlos (Salesman) was informative, attentive, and was able to meet my required needs for a new car. I would highly reccomend Pine Belt Subaru to friends and family.

Sue G

Feb 26, 2014

I dealt with Jaime and Vin. Both were excellent salesman. They were extremely helpful and informative. I would recommend them and the dealership to anyone. Thankyou! I highly enjoyed my experience here!!

Bill

Feb 24, 2014

Just bought the car. Hoping for many years of use.

John Boor

Feb 23, 2014

Best service! The best service you could imagine! All the employees are the greatest ever!

Jen Q.

Feb 22, 2014

My experience was great with Pine Belt Subaru. Carlos, our sales person, was very helpful and knowledgable. I did not feel any pressure during my buying experience. All the staff was friendly. I would recommend Pine Belt Subaru to anyone.

Steve Kohlbecker

Feb 22, 2014

My wife and I made our first new car purcahse today and it would not have been possible without the professionalism of Brad Blecker and the other staff at Pine Belt Subaru of Lakewood, New Jersey. They were ethical, honest and gave us the very best deal. They were even funny! Thank you to everyone and we will certainly recommend your dealership to friends and family.

Donna H, Waretown

Feb 21, 2014

AWESOME SERVICE! We were going to buy a used car for our daughter and they told us the TRUTH that the car we chose had some issues and they found us another one that was better and safer! Thank you so much for helping us. We will definitely recommend you to our friends and family!

DonnaH

Feb 19, 2014

The gentlemen at this dealership are very patient and accommodating. We were buying used cars for our teenagers and I felt that we received the same service as if we were buying a new automobile. I would definitely come back again when it is time to buy new.

Jess

Feb 18, 2014

Friendly and knowledgeable staff, easy buying process, and overall smooth processing. No complaints here! Would definitely recommend getting a car from this dealer.

Olivia Carr

Feb 18, 2014

Going into buying this car I had been turned down by several other dealerships before coming to Pine Belt Subaru. I was a little wary approaching yet another car buying process but the guys at Pine Belt were very friendly and professional and kept the air light while we waited for approval from the banks. The whole process did not take that long in my opinion and I left a couple hours after coming in with a car that fit my needs and wants.

Christine

Feb 17, 2014

Dave, Gio, Scott and Jamie were fabulous! They made buying a new car effortless and stress-free. Plus I have the safest car on the market. Thanks to four great guys, NOT your basic salespeople! Pine Belt has a wonderful team!

Doreen

Feb 17, 2014

I had a great experience overall today, starting with the Internet Sales Woman, Alana who answered all my questions. Carlos greeted me along with GSM's, the salesman was extremely knowledgable about the Forrester and was patient while negotiating. Also each salesman said hello as we walked throught the dealership. The Finance Manager was also pleasant along with the staff at the MV counter. The General Manager Jamie also greeted us and made us feel welcome. I would recommend this dealership to family and friends.

Jason Hisey

Feb 17, 2014

Great experience. I was happy with the deal I received. This is my second Subaru. Staff at Pine Belt is excellent.

robert

Feb 17, 2014

Great car buying experience. Brad my salesman was a pleasure to deal with. Eric the sales manager was very helpful and instrumental in getting the deal done.

Sherri

Feb 15, 2014

Purchasing a car can be a nightmare it all depends on the people you have to deal with at the time. My experience at Pine Belt has been better than I expected and I would recommend them to my dearest friends and family. All dealerships should be as positive, friendly and professional as Pine Belt Subaru.

aicfan

Feb 14, 2014

It was my first time buying a new car and the entire experience was fantastic. Geo and the rest of the sales team management worked tirelessly to get me the deal I wanted. I was extremely happy with my transaction and would recommend the dealership to anyone. The staff was very friendly, personable, knowledgeable and fair when dealing with me and my needs.I wanted to provide a review on here to demonstrate how great the sales team is at accommodating it's customers.

aicfan

Feb 14, 2014

It was my first time buying a new car and the entire experience was fantastic. Geo and the rest of the sales team management worked tirelessly to get me the deal I wanted. I was extremely happy with my transaction and would recommend the dealership to anyone. The staff was very friendly, personable, knowledgeable and fair when dealing with me and my needs.I wanted to provide a review on here to demonstrate how great the sales team is at accommodating it's customers.

DJFFD3S

Feb 11, 2014

Good dealership, friendly personel. Vin was able to get the Forester exactly to my specs, within a few days despite not being on the lot or within 200 miles. The whole process didnt take long at all and everything was fully explained to me. Being local(within 3 miles) was important as well. Overall a good experience and recommended!

Katie ;-)

Feb 9, 2014

Staff was extremely knowledgable, helpful and went over the top to make the purchasing experience an awesome one!!! Come here...these guys are THE BEST!!! ;-)

Patty O'Connor

Feb 8, 2014

Customer service was excellent. saleperson informative and excellent .Prior car way Hyndai, this experience was a pleasure and i am very pleased now driving the #1 car

harry mote

Feb 7, 2014

Buying a new car here was a painless and pleasant process. The internet department, Lisa Daly, helped me initially and di a great job.

Chris Rasmuson

Feb 5, 2014

Matt knows the car inside and out. He was very curtious and was very thorough in descrbing the car and all it can do. I am sure we will enjoy this purchase.

Flyersfan29

Feb 4, 2014

Pleasantly surprised by me car buying experience. Salesman were not pushly and very knowledgable about their products. Finance department was also helpful in making informed decisions and offering up alternate options.

mdipalma

Jan 20, 2014

I went to Pinebelt to look at some certified cars following an internet search; I was treated in an above average manner that exceeded my expectations. I started with Carol through the internet she was knowledgable and answered all of my questions. When I was unable to connect with her on my way to Pinebelt I received a call from Erick, the sales manager who went above and beyond with having my needs met. The sales consultant, Jim was equally as wonderful in making my visit a comfortable one. My freind and I were treated to lunch and made to feel very comfortable. Last but not least Scott helped to finalise the transaction in a timely manner and provided a wealth of knowledge pertaing to extended insurance for the vehicle that I purchased. Overall a wonderfull experience.

QuinnR

Jan 18, 2014

Just Bought a 2014 Subaru Forester. Had a great experience with the dealership the salesman. The price was great, I saved money everyone was HAPPY HAPPY HAPPY. Matt was very helpful and met all our needs would recommend this dealership and Matt to anyone looking for a Subaru. Robert

1111justme

Jan 2, 2014

The whole process of the "The Car" shopping scares me .. so when i went to PINE BELT .. the team there put it all together for me ..somewhat painless . . car deal . . i was happy .. only sad thing was i had to pay for it .. a lil more then expected . .but hey you gotta make a living i understand that .. the car i love .. it far surpasses what i thought a Subaru was ..but that was the past ..lol ..the future right .. PINE BELT is good in my book .. looking for a car tell them patrick sent you .. its worth the trip .. just me .p.

Exechef123

Dec 8, 2013

they out right lied to me i have bad credit but they took advantage of me by 5000 dollars the raised the price on the car from sticked by 2000 dollars and diet tell me they also told me the loan wouldn't be approved by the bank unless i took both gap and extended warranty which now has me upside down on my loan by 5000 dollars

tdebona56

Nov 23, 2013

Customer service is the best. I had a small problem and EVERYBODY pitched in the help. Service is the key I will buy another care from them. Jamie is a true manager and he took my problem to the top and was able to make me very happy. Here at Pine Belt the Customer IS always right.

sherad8

Oct 19, 2013

I PURCHASED MY FIRST CAR! THE SERVICE WAS EXCELLENT I WILL RECOMMEND THIS DEALER TO EVERYONE I KNOW.IM TRUELY HAPPY THIS WAS THE BEST DECISION EVER ! NOT TO MENTION THE CAR IS BEAUTIFUL ! AND RUNS AWESOME . I APPRECIATED EVERYTHING WONDERFUL DEAL THANKS GUYS ! =)

DMarch

Oct 17, 2013

Best experience from any dealer. Finance manager was forthright and showed integrity.No sales pressure, honest approach and friendly and quite professional in each area of this dealership.General Manager was exceptional.

Evone

Sep 11, 2013

I will never purchase a car again from Pine Belt Subaru, they make promises they don't keep. VERY DISAPPOINTED in the customer service !

joiful23

Jul 30, 2013

All in all it was a good experience. I would strongly consider purchasing another car from this dealership in the future, either new or used.

suebeeroo

Jul 23, 2013

Overall a great experience. Bill Brand is a knowledgable professional who helped us throught the entire process. You hear about bad experiences when buying a car. Pine Belt Subaru breaks that stereotype. Everyone was friendly helpful and accomodating.Buy your car here - you wont be sorry.

grumpy116

May 28, 2013

Matt Mazza was wonderful he made the buying experience very pleasurable and easy with a little hiccup in the deal he and John managed to get me in my new truck and I left the dealership a very happy person. I will recommend Matt to any of my friends looking for a used or new car. They were wonderful.

maritza3

May 20, 2013

John Maillot from Subaru Pinebelt in Lakewood was patient, understanding, and professional. Peter Schwartz was also very helpful and understanding. Thank you for your patience.

TarynL22

May 19, 2013

I had a very good experience at Pine Belt Subaru. Jim Pfister was very friendly and informative in helping me choose the best car for me. He worked with me in finding a finance program that worked for my budget. The entire staff was very welcoming and made the buying process very quick and easy.

jolyntwo2

May 17, 2013

Matt perceived my needs in options on a vehicle and sought out the perfect vehicle for me. Matt went over and above to provide me with the best price Pinebelt could offer and there were no surprise fees added in at the last minute. Of course, it was a little bit more than I wanted to pay, but overall, Matt negotiated well on my behalf. The entire transaction was completed professionally and I am very happy with my purchase.

jaime811

May 16, 2013

My wife and I drove from weehawken,nj to Pine Belt Subaru dealer and we were just very please with everyone. They were so polite and helped us to get our new subaru. Geo was so nice to us . we will recommend this dealer to our friends and families. Yhank you so much

crohrv

May 15, 2013

This is the second vehicle I purchased from the Pine Belt family, first being with Pine Belt Jeep where I was treated great and decided to come to Pine Belt Subaru for a vehicle that is AWD and good on gas, when I first met Jason Sansone he was professional, courteous and always had the answers to my questions.We wheeled and dealed and finally came to an agreeable price for my Subaru but the one thing that I really respected about Jason was the fact that after the sale was done, I had the keys to my car he could have easily said thank you and shaken my hand but instead asked me if I had an extra 10 - 15 minutes so he could better explain some of the features in my car, he showed me how to link my phone with the car radio and how to save numbers, did I say this was after the sale was done? I have told my co-workers, friends and family and I plan to be a return customer.

bfm2013

May 11, 2013

Matt, the best car salesman by far in all my car buying years, courteous, knowledgeable, patient and efficient, that I have ever had the pleasure of doing business with!

norskee

May 7, 2013

things got hectic when the vehicle I had come to purchase (from an internet search) couldn't be found on the lot. I had made an appointment to come and see the vehicle, and I had been in contact with the internet sales department (Alyson) and the manager, John about my visit. When Matt was unable to find the vehicle, I spoke with John and he jumped into action - found the vehicle (which somehow had been up for wholesale just moments before my arrival) - and the rest was up to Matt. Matt's years of experience were quite evident in his handling of me - and we worked out an arrangement which resulted in my purchasing that vehicle which was almost wholesaled!.......Stuff happens - that is understood.....the reaction of these employees to a potentially embarrassing situation was commendable, and quite frankly, had a lot to do with my final decision to purchase..........Of particular note were the actions of Matt. With the absence of the finance manager, Matt was called upon to handle all of the paperwork - a task which he accomplished with aplomb. The entire process was a bit lengthy, but the result was well worth it.

Shecht1

May 5, 2013

The experience was good...everyone was very friendly and knowledgeable. I got a good price and they found me the exact car with the specific options that I was looking for.

ForesterMan

Apr 23, 2013

First, let me explain why I chose to shop at this dealer who is about 30 miles from my home and further than three other Subaru dealers; including one whom I purchased from before and was satisfied with.A month, or so, ago I was in the middle of a long drive when a potential problem made itself evident in my vehicle, At 5:00pm, on a Saturday evening, I pulled into Pine Belt Subaru hoping that the service department was miraculously open. Well, it wasn't! But, to my amazement, John Mailot (the sales manager) was able to resolve my issue (at no charge) and get me on my way in under 20 minutes. This was Owner Service as it should be. I decided that the next time I needed a new Subaru, this was a dealership to visit.The opportunity came up much sooner than expected. My daughter and son-in-law decided that they wanted to update one of their cars (a 2005 Forester 2.5X) for a larger vehicle (my 2011 Forester 2.5X Premium). Being a parent, this was a no brainer - - do it. That would leave me with my 2012 Forester 2.5X Touring and the need for a second car.Wanting a smaller car, to better fit in my garage, I investigated numerous models at Toyota, Honda and Kia. Of course, being a Subaru owner made me lean, heavily, towards another Subaru. After test driving several models at Toyota and Kia, I visited a local Subaru dealer and then headed down to Pine Belt. I was going to go on to a Honda dealer - - but never got there! I had wanted to test drive a specific Honda and when I mentioned this to Jason Sansone, my Subaru salesman, he told me he had just taken one in trade and offered it for a test drive (last year's model, but good enough). Less than a mile told me that it was another Subaru for me.Back to Pine Belt Subaru, where every model I wanted to look at was available and quickly brought up for my complete inspection and test drive.Once I settled on a vehicle, 2013 Subaru Impreza 2.0i Sport Limited, Jason and I quickly completed our negotiations. I received an excellent price on my new car and a satisfactory value on my trade in (my daughter's 2005). During our negotiations and subsequent paper work, I was happily munching on available freshly popped popcorn and sipping from a dealer provided bottle of soda. More like visiting friends than doing business!John joined us and we shook hands on the great deal we had arrived at.From there, it was a brief visit with Scott. There was no pressure to add anything to the car. At my request, I purchased a 6 year 60,000 mile Subaru Gold Plus protection plan - - at a price substantially below what other dealers were asking.Shortly, car was delivered to the front door. Jason went over some changes that were made in this model year (CVT, paddle shifters, automatic headlights, etc.) I wrote a check, we did the Motor Vehicle Commission paperwork and I was on my way in my new Subie.From start to finish, a pleasurable experience.Pressure, people are always asking if there was pressure in a new car transaction. Well, there is a salesperson involved and it is his job to present you with a vehicle to satisfy your needs and wants. Is it pressure if he does this in a way that makes you want to buy and buy from him? If you are getting what you want and/or need....maybe a little pressure is called for. In any event, NO, I did not feel I was being pressured at any point. I felt I was getting good advice, and a good deal, from my new "friends" at Pine Belt Subaru.I have been driving Subarus since 1997 and this Impreza makes 11 (not counting the 2012 Outback bought new by my daughter and her husband) that have been in the family fleet. At times, the four drivers in the family were all driving Subarus!! Between moving from NY to NJ, competitive issues, a poor experience with one dealer and closing of two dealerships ....the family has bought Subarus from seven different dealers (to say nothing of the five other dealers we used before we discovered Subaru). Many of them were excellent, but only one of them ever made me feel as much at home as Pine Belt Subaru ...... and that Brooklyn NY dealer went out of business about 20 years ago!My next new car purchase, probably a Subaru, is scheduled for 2015 - 16. I look forward to returning to Pine Belt at that time.Of course, with the fantastic rewards program they offer on service - - - I will be seeing them sooner, rather than later.

bakejmb

Apr 21, 2013

This is our 3rd car bought from Matt Mazza, 2 bought at the same time in March 2011 and one of those traded up to a newer model this time. Matt is very easy to work with, explaining all our questions and more. He negotiated extremely well with us and we were very happy with the price after trading in a car we'd only bought (from him at Pine Belt) 24 months ago.

sh02445

Mar 13, 2013

I literally just got back from buying my very first car and I have to say I had an amazing experience at Pine Belt Subaru. I did my homework and had been shopping around a lot (both at dealerships and online) and I have to say I was getting really frustrated. I started to understand why car salesmen had a bad reputation for being slick and dishonest. BUT, my experience with MATT MAZZA redeemed my belief that purchasing a car can be a great experience! A BIG SHOUT OUT to ***** MATT MAZZA!!! ****** This guy is really down to earth, honest, knows what he's talking about, and extremely helpful. He wasn't pushy and he didn't try to fast-talk me into buying a car. It was honestly like buying a car from a helpful friend who just wanted to see me get the right car for me at a great price. They beat the quotes from other dealers and Matt made the entire purchasing experience really straightforward and extremely pleasant. Even after I bought the car and signed on the dotted line, Matt Mazza still made sure to walk me through everything, go over the car with me to make sure it was in pristine condition, taught me how to use all the controls, helped me to sync my iphone to the car using bluetooth, etc. After the paperwork is signed, some sales people leave you behind while they focus on the next customer. Not Matt Mazza! He treated me like I was the only customer there and I could tell he wanted to make my purchasing experience the best from the moment I walked in to when I drove the car off the lot. Actually, come to think of it, he was the one who came out of the dealership to greet me when I arrived at the dealership and got out of the car. Amazing service! Also, I wanted to say good things about ** Scott Cersosimo (sp?) ** who did all the paperwork with me. He was extremely patient and took the time to explain everything to me, while also being extremely efficient with all the paperwork that had to be done. He was organized, straight forward, patient, knowledgeable, and really pleasant to work with. Lastly, Jaime Palazzo and John (sorry, don't know his last name) were really helpful and kind on the phone. I actually had a less-than pleasant initial experience with the internet sales department, and John called to follow-up with me afterwards. The only reason I decided to bother coming into the Pine Belt Subaru dealership was because of my phone conversation with John and Jaime. They gave me a great price over the phone and honored their verbal quote when I got into the dealership the next day. Some places give you a quote on a car and then try to convince you to get a different car with expensive options when you actually get to the dealership. They didn't do any of that high-pressure, fast-talking, bait-and-switch stuff. They were straight-forward, honest, and truly very pleasant! THANK YOU, PINE BELT SUBARU! I'm so happy with my car purchase and the overall buying experience with you guys! I wish every dealership was like yours!

Zailik

Mar 11, 2013

Very pleasant car buying experience, no pressure and great price. Jason was very helpful. Consumer reports saving certificate led us to this dealer and we would return to purchase another car from this dealer again.

Eboylan1310

Mar 8, 2013

I had a fantastic experience at pine belt Subaru. The staff was extremely nice and helpful. They answered all of my questions and treated me with respect.

dianna345

Mar 2, 2013

I had done some reseacher on the different model types online before I went to the dealership. My intent was to just test drive and sticker shop since I was in the beginning stages of looking for a new car and told that to,Vin Wittmann. He started off by asking my usage for the car, how long I intent to keep the car, and what kind of cars I was comparing to the Subaru. He showed my husband and myself the different models of the Impreza, Forester, and then the CrossTrek. I immediately fell in love with the CrossTrek and during the test drive I knew this was the car for me. Before we left on the test drive he had his fellow team members number chrunch so when we returned to the dealership they were ready if I wanted the car. Also while on the test drive another dealership called about purchasing the CrossTrek that I wanted for another customer. Vin knew our max monthly payment that we could afford and went to bat for us and knew he was under a time constraint since we had a meeting to get to about our son. Vin had Jamie Palazzo calling different lenders to get the best rate and terms for financing (leasing was not an option for us) and John Mailot also made sure of the max monthly payments. I thought that I was going to have to settle for a different model but they all came through to get me the car for the monthly payments that I wanted. I dont know what magic they worked but they all knew I was really excited about the CrossTrek instead of settling for another model. I signed all my paperwork with Scott Cersosimo and he explained all the finance terms, lemon law, and extended warranty. After all the paperwork was signed and car was detailed Vin took the time to help me set up the bluetooth and made sure I knew how to work it. He also took the time to go over the owners manual, quick reference guide, and all the lights and buttons on the dash since the last car I purchased was in 2001. I had mention to Vin, that my previous car I purchased from my cousin who was a sales manager for a Honda dealership at the time and all I did was had to make a call to say this is the car I want and ask he when I wanted it. I will have to say for purchasing my second brand new car this experience was just a easy and painless. Also I work for car insurance company so I speak with a lot of different dealers daily and some are all about the commission. I can honestly say that is was nice to know that I was more then a commission to them and was treated like family just like when I purchased my previous car. Thank you for this painless process and look forward to purchasing another car from Pine Belt Subaru in the future.

TeddMcG

Mar 1, 2013

My wife and I were looking for a pre-owned car after the Hurricane claimed hers. I met Jason at a store and he had overheard us talking about our negative dealership experiences in the past, and offered his services. My wife gave him a description of what she was looking for, not interested in etc. We stopped by the Subaru dealership a few days later, and Jason had a list of hand picked cars for us to take a look at! That really narrowed it down and made the process a lot easier. My wife, being very specific about her car, was not interested in the first two cars that we looked at. Jason had another idea - a car had come in earlier that day and was being cleaned up in the back. We decided to wait, and another associate Vin offered us Hot Chocolate and some fresh popped popping corn, movie theater style! After a brief wait, the car she was looking for pulled up, an Accord, which she owned before and loved it. Long and short, everything else went smoothly, the price was right (actually lower than what we expected to pay - don't tell them that though!) And we were in and out in around 2 hours. Overall, a great experience.

Daisy7387

Feb 28, 2013

Vin helped me get a great deal on a brand new 2013 forester. He explained the entire car top to bottom. The entire staff was very friendly and easy to work with. I will definitely be coming back here for my next Subaru!!

macbrown

Feb 27, 2013

I traveled from CT to visit Pine Belt Subaru in Lakewood, NJ. Jim Pfister kindly greeted me when I walked in and was very helpful and patient with helping me test drive three cars. He was not pushy and was very well informed about the cars. Jamie Palazzo, who managed the financing, was straightforward and easy to deal with. Overall, I was very pleased with my experience at the dealership. It was my first experience buying a car so I was skeptical at first.To fill in more of the details, I had been searching for a specific CPO car and through cars.com I had found a great Outback with low miles at Pine Belt. I had called in to the dealership and spoke to both Ephram and Lisa. Ephram helped me one day and was very helpful. The next day when I called, Ephram was out but Lisa was kind to help answer any question I had. I decided that it would be worth the trip to see the car. However, the car that I had driven almost 4 hours to see was a disappointment. It had a significant amount of dings and it had been a smoking car. I am sure it would still be a good car for somebody but it wasn't for me. Over the phone, I had specifically asked if the car had been smoked in. Lisa said that she would get back to me about that but never did. Perhaps she just forgot but this was a important consideration for me. I also wish she had been more upfront about the dings on the car. That is my only complaint. Had the experience ended there, I would have been disappointed because of my long trip but Jim and Jamie worked hard to find a great car that worked well for me. I settled on a CPO 2013 Outback with low miles for a reasonable price. They seemed to have a good supply of CPO cars. Scott, who helped me with the paperwork, was very friendly and quick.I would surely recommend this dealership to a friend.Thanks to all.Good luck!Mac

redwitch23

Feb 25, 2013

We mentioned during the test drive that the heater blower was not working properly. Before we even got into the truck, we were told that they go over all used vehicles completely and replace or repair whatever is needed before the vehicle gets sold. This comes with a charge to the buyer of $795. We were told by our salesman that he would have it looked at again. We were told during the time we waited to purchase the truck that they would NOT look at it again, as it had already been done. We purchased the truck because it was exactly what we were looking for, however, we think that the blower should be checked out since we are paying for the service.

John20133

Feb 24, 2013

Came in to purchase a forester. Geo showed us that and more. Very knowledgable on all subarus. Respectful, none of the back and forth ridiculousness experienced at other dealerships. Purchase price very fair. Very refreshing to know that there are still dealerships run this way.

psy5030

Feb 23, 2013

My salesman, Jason Sansone was very friendly and a pleasure to deal with. He worked very hard on getting me the best price he could.

Bbakk74

Feb 12, 2013

I was very happy with The no pressure no hassle friendly saleswoman Brianna. She answerd all my questions and went above and beyond to find the rite car that suited my needs.

gallitzin

Jan 16, 2013

I have purchased quite a few cars in my past, but I can honestly say that the sales crew that I worked with were fair, friendly, and efficient. From my first contact with Ron Sikkema to my new vehicle checkout with John Mailot, it was a pleasure to deal with them.. I would definately recommend this dealership to others, as a matter of fact, I Have !!

julspan

Jan 12, 2013

I was greeted by Geo in the expansive parking lot. He escorted me into a beautiful showroom, much nicer than others I've recently been to. I met Jamie, the manager, and he offered me a drink. Then Geo listened to my car needs, pulled up a car for me to test drive, and before we took it out, he showed me the interior, exterior, and trunk areas. He was well spoken and explained things clearly, answering the many questions I had. I took my test drive and then sat down with Geo and Jamie to discuss price. They were both friendly and patient and my experience was excellent.

Mrs.Karlok

Jan 12, 2013

All people I met were friendly and polite. I had a "Friends & Family " letter as an introduction.I do wish the salesman had spent a little more time to explain the various dials, buttons,etc on the dash & the steering wheel.

xARCANExRABBITx

Jan 12, 2013

From the moment you walk in the door you feel welcomed at this dealership. Everyone there works together to try and help get you into the right vehicle for you. Their prices are very reasonable. Beyond their prices, they review all current offers on the vehicles for any that you qualify for. What you see is what you get with these people. If you're looking for great deals and friendly service be sure to check out Pine Belt Subaru!

Marnesen7

Jan 6, 2013

I was pretty upside down in my GMC Acadia and needed a car with better gas mileage. I went into Pine belt Subaru to see what they could do for me. My salesperson, Bill and the manager John worked to get me out of my car and into an outback. I felt the customer service was great and would recommend pine belt to others

mjroman318

Dec 27, 2012

I had an older BMW that I had purchased about a year ago from a dealer near me, and it had started to give me problems. I decided to see what I could do about trading it in. The BMW was high mileage and had a few problems I just no longer felt like putting the money into to fix. When I was looking around the lot, I met Brianna who was very friendly and eager to help me. I told her I wanted an Impreza sedan and she said that they had one left. It was a very well equipped limited and I loved it. My credit wasn't the greatest, and I was very heavy into my trade in, but Brianna, Jamie and Lindsay did not give up on me. They worked with me for hours to get me out of my BMW and into the Impreza. I offered to come back the next day because it was closing time, but they insisted on staying. In the end, I left with the Impreza for a great price and I was very happy with the service I received. I would recommend Pine Belt Subaru to anyone! Thank you everybody!

ssalvato

Dec 20, 2012

We lost 2 cars in Hurricane Sandy, we went all over to find a car we like.The crew at Pine belt worked hard to help us find a car that fit our needs.They were all friendly and made us feel like we were family.Check them out.

Kjkihl1

Dec 18, 2012

Dealership personnel is friendly and personable. Parts prices are reasonable and service is down to earth and pleasant to deal with! Rudy the parts manager is great and the sales man Jason is an asset to the dealership, he was honest and to the point! Price of the Forester I purchased was fair but not great! Jaime the manager and Lindsay the financial person were both accommodating. Pete the service manager has a hard job but does it without much problems he is a professional as well. I would rate my experinces with the dealership about a 4.5 out of 5.

Rcatania15

Dec 3, 2012

I went in to find a new car and dealt with a associate who I don't want to reveal, the dealership was really pushing to put me into a car that they knew I was very unhappy with.. They also tried slipping a sheet that released the title, insurance, and the car to them and we didn't even work a deal.. They came out with a ridiculous offer and I was about to leave.. Then the salesperson told me they put the wrong amount of miles in.. And the deal dropped 100 dollars.. I know for a fact miles drop the price about 11 dollars.. I went for a second opinion and the other dealer couldn't come close to th deal.. Saying if I want that car go sign the papers because its an unheard of deal.. So I went with another car from a different dealer and I couldn't be happier.. Don't waste your time.. There is sketchy business going on here..

Debcleary

Dec 1, 2012

We currently have 2 Subarus which we bring in for service at Pine BeltThe staff is always courteous and professional. When it came for us to trade in our car we knew we wanted another Subaru Our salesperson Ron listened to what we needed and came up with a car that fit our monthly budgetWe will always use this dealership and are lifelong Subaru ownersI woul recommend this dealership

Trudy Pisciotti

Dec 1, 2012

A great experience. Honest and up front. Gave us a good price and negotiated. Thank you.I would recommend this dealersip to my family and friends, they try really had to sell you a Sabaru. A great car.

jgumina

Nov 27, 2012

Matt is a courteous and knowledgeable salesman. You know when you deal with Matt is is giving you an honest deal. We have purchased over the last 10 years 6 or more Subaru vehicles for ourselves and family members, always from Pine Belt!!!Peter Furmato the service manager is the best. He truly always wants to satisfy the customer and he always does!!!!

richichilisal

Nov 27, 2012

My experience at Pinebelt Subaru was one in a million I assure you that your experience here will be stress free because mine certainly was. In fact the whole Subaru crew was so jolly and merry they were setting up Christmas decorations all around the store while they sold me my Brand New 2013 Subaru Impreza Premium in under 2 1/2 hours. Jason my Sales Consultant was extremely easy to work with and answered both me and my mothers demands graciously and immediately with the purchase of this hot automobile. John Mailot and Jaime Palazzo were both gentlemen of their word and have me and my families business for bother Service and Sales for many years to come. I would like to thank them again and look forward to customizing my vehicle effortlessly through Pete and Rudy in Service in the near future.

itereshin

Nov 26, 2012

I was looking for a 2010 Subaru Outback. I screened cars online and found 3-4 available in this dealership that met my criteria, while other dealerships only had 1 each. Pine Belt Subaru have large inventory of new and used cars. It made it easy to choose one without too much driving around. I took Monday off to buy the car and arrived at 10:30 in the morning. Bill met me at the door, took basic info and then showed me 2 cars I was interested in primarily. They had 2 more I saved for backup. We went for a test drive, I inspected the vehicles and I made my choice. The car I picked was really the best available from my screenings. It had the lowest mileage, the color I liked and the features. It was a little dirty inside. Looks like previous owner spilled a few things on the seats. But what can you do. Anyway, Bill answered all my questions and was generally helpful.Then we went over prices. Bill said they advertized online their "internet" price. It was $19,999 vs $22,000 blue book value for the car. And that they charged everybody extra $675 over that plus taxes, titles and registration. So $19,999 became $22,791 after all the taxes and charges. Which is still at the KBB value for this car. They valued my trade-in - an old 1999 Volvo and offered me just $750 for it. I declined. After that, the process was smooth. We went over options and signed the documents. The only hick-up was with my pre-arranged financing. I got loan in advance from Bank of America, who offered me low rates and no fees. It took some time to get my bank and the dealer to negotiate all the formalities, fax each other documents and deposit money to my account. Another hick-up was with the dealership manager's insistence to sell me extended warranty for extra $1000-$2500. I have had bad experience with warranties before, so I declined. But it took a while to say no to this. It's probably extra money maker for the dealer. It may have been a good deal, especially for $1000 with $100 deductible, but I was going over my financial limits and didn't want to add more to my monthly payment. In the end, we left around 3pm, very tired but happy that we finished in one day. Really the financing from a bank with whom this dealer doesn't do regular business was the most complicated part and took most time. But I saved a few hundreds on interest and fees that way. Bill Brand is a great salesman. Very pleasant and friendly. So if you are looking for a new or used Subaru, I highly recommend Pine Belt in Lakewood.

keithd561

Nov 20, 2012

My experience started as an internet inquiry handled by Carol Ferguson. She was very accomodating and followed up professionally with all our questions and a price quote. She set an appointment for me to help my mom select a new Legacy and couldn't have been ore helpful. We were introduced to Ron upon our arrival who handled the whole transaction professionally. Thanks also to Jamie Palazzo.

Patty Raneri

Nov 19, 2012

We are return Subaru owners and returned to Pine Belt Subaru where we bought our first Subaru Forrester. We believe and trusted in our friends at Pine Belt because of the wonderful experience we had purchasing and servicing our 2010 Forrester. Unfortunately, our return was under not such great circumstances. We lost our 2010 Subaru to Hurricane Sandy. Jamie, John, and Vinnie welcomed us with compassion and sincerity. We shared Hurricane Sandy stories, then they matched our needs with a new 2013 Subaru. Vin and Lindsay were able to deliver us our new Imprezza within the same day so we can begin our "new normal" by having a car again! Vin was very knowledgeable in showing us how to operate the vehicle safely during the test drive and re-reviewed prior to handing over the keys. The entire team at Pine Belt Subaru is a well oiled machine and their kindness extended to us will never be forgotten. The Team put the human element back into purchasing a car. We love the Subaru product and would highly recommend the team at Pine Belt Subaru. Thank you all again from the bottom of my heart! Patty Raneri

kvanepps

Nov 16, 2012

Jason was very nice went out of his way to make sure we were happy. He even went to other lots to find the vehicle that fit us. Very good man even worked with the price . Everyone here are really good people. If you are looking for a car come here.

RyanGiberson

Nov 13, 2012

Jason went above and beyond to provide an enjoyable and informative buying experience. Even though I did not purchase a vehicle, my mother-in-law is completely thrilled with her Tribeca. Overall, I would recommend that anyone looking for a new or used Subaru, GO SEE JASON!

ktsickles

Nov 9, 2012

I negotiated with the salesman and manager here to trade in my truck for a new Impreza. We got to the point where they would give me $15,500 for my truck and the car would be $23,000 and my monthly payment would be $337 per month. I said I would think about it and for them to get back to me if they could do any better. A few days later they contacted me saying that was the best they could do. I said if you could take off another $12 a month we would have a deal and they agreed. This would be $325 a month according to them. This would give me another $864 to be added to my truck or taken off the price of the car. I went back to finalize the deal and when I sat down to do the paper work things didn't add up. The monthly payment was $328 a month so I started looking at the purchase price of the car and the trade in value of my truck. Instead of giving me more for my truck the contract said $15,000 and the car price was just under $23,000, I think it was $22,930. According to my agreement with Geo Padilla I should have been at $15,500 for my truck and $22,136 for the car or the $864 applied to my trade either way i borrow the same amount. This was $1,364 off. This was all after I've spent two nights there negotiating with them because the truck I purchased from them two years prior had been in an accident before i bought it. That I only found out when looking for a new car this time. They told me when I bought it that it had never been in an accident but i found out that it was. I gave this Dealership a second chance and that was a big mistake and i definately wont do it again.

Somar7

Oct 28, 2012

This was possibly the best overall dealer experience I have ever had!!It was great from the sales aAssociate Jason Sansone to the manager Jamie Palazzo straight through to finance with Lindsay Mulrain.! A totally great experience. I will come back to Pine Belt Subaru again!Paula Ramos

S&CP

Sep 29, 2012

Im not a huge fan of posting anything online as everyone has different expectations and opinions but Im gonna relate my experience here for all to read. I was recently in the market to replace 2 of my vehicles. As a former Subaru owner, there was little question about what I wanted. My wife also knew exactly what she wanted. After searching online databases we knew there werent a lot of the specific models in the required colors available within a reasonable range. I have previously purchased from Ron at Pine Belt and was very comfortable in dealing with him. The main issue is I didnt want someone trying to sell me something other than what it was I was looking for just because it was on the lot or a more profitable model. We did visit the other local dealers but returned to PB for the purchase. I assume selling cars is selling cars no matter where you are but Im writing this because I feel that the guys at PB went a bit above and beyond to locate the 2 vehicles we were looking for. We were not adversed to ordering exactly what we were looking for and waiting, but they did find both vehicles and had them ready for pick up in a week. It was a pretty involved day as we traded in several vehicles and picked up a couple. We dealt with Ron, Matt, John, Jaime, and probably a couple others behind the scene on the locate end. As always Pete and Rudy were helpful in some of the after sale items. If you live in the area and want a Subaru Id recommend this dealership and yes we now have Subaru number 6 and 7.

sub/out543

Sep 27, 2012

Jason Sansone and Vin Wittmann provided excellent service. I would highly recommend dealing with them, especially Jason. Jason went out of his way to make sure I was a satisfied customer. He knows what he is doing and will spend time to insure that you purchase the right car. He is very professional and follows up on what he says he will do. He made my car buying experience good. If you are looking to buy a Subaru, contact Jason. He will treat you right and get you the best deal.

onegun

Sep 26, 2012

I have dealt with this Dealership three years ago for two other Vehicles which I owned.One of them came due today. Of course most of the faces from three years move on. So aside from meeting the new salesman and always introduce yourself to the GM, the deal can be made with a smooth transition. Today took a little longer than I expected, but I always factor that in for car shopping. I was happy with my deal, the quick prepare time and can't wait for next one to come due in Aug 2013.Sam Tomaine, long time customer.

nkw

Sep 25, 2012

We found Ron, the salesman, very much in tune to what we were requesting which was basic information about outbacks. He answered our questions thoroughly without any high pressure sales. His approach was just right. He would highly recommend him.

anthony.anselmo.35

Sep 20, 2012

Not that I have purchased many cars in my lifetime, but I have to admit that our experience with Pine Belt was the most pleasant of all. The entire staff that we dealt with was pleasant, curtious, knowledgable, not pushy, exuded a level of trustworthiness that is hardly felt when dealing with car salesmen and a nice touch was allowing us to take a car home to test drive. We pretty much had our mind set on a Subaru Outback and Pine Belt was our first and only stop as the experience warranted no further shopping. We are now happy and proud owners of a 2010 Subaru Outback thanks to Pine Belt.

erinsheafarber

Sep 15, 2012

I have just leased my 4th Subaru vehicle. I have spent the last 14 years driving only Subaru. I have loved every single one of them. I have dealt only with the Pine Belt Subaru dealer in Lakewood NJ. This dealership has always treated me with courtesy, professionalism and has never made me feel obligated or pressured to purchase any of the 4 vehicles I have leased through their dealership. My first lease was a Subaru Legacy; I drove that car for 5 years and it was wonderful, never a single issue and it drove beautifully. I then leased the Subaru Forrester, LL Bean edition, again, simply perfect. I loved the Forrester so much my 3rd lease was also a Forester, limited edition. Never a single issue with the car and the safety features ( all-wheel drive, anti-lock brakes, I.H.S. top safety pick for all 2012 models) is the reason I continue to drive only Subaru. My most recent lease was the 2013 Outback, what a beauty! This car is simply amazing! The gas mileage is terrific; the heated seats are just an absolute bonus, 6 airbags and the most comfortable ride! Need I say more? Subaru and I are perfect together! My salesperson was Ron Sikkama, I personally requested him because he was my salesperson for my last Subaru lease 3 and half yrs. ago, and he was excellent. Ron is the kind of man all car dealerships should strive to employ. He is so laid back, friendly and incredibly knowledgeable about the Subaru line. I inundated Ron with so many questions, and he answered each and every one without hesitation or annoyance (I was quite annoying with the number of questions) Ron made me feel comfortable, very comfortable, that is a rarity at any car dealership. It was very clear to me; he had only my best interest at heart. I can only hope Ron is there in 2015 when I WILL be back to lease my 5th Subaru. I also spent a great deal of time with Jaimie Palazzo, the General Manager. This man is a saint. Jaimie was responsible for the financial end of this deal. I kid you not, when I say I put this man through Hell and back. He sat down with me in the showroom and quoted me a price for leasing the 2013 Outback. I am not exaggerating when I tell you, I sent this poor man back to his office time and time again to re- crunch the numbers. I wanted a price for 12,000 miles, then 10,000 miles, and then 42 months, and then 36 months, then with auto start, I then had the audacity to ask him not to forget about the Lease Loyalty Program. I think Jaimie lost a good 10 lbs. that day, going to and from his office from the showroom. Long story short (I guess its too late for that) I got the most amazing deal. I could not be happier. Finally, I had the pleasure to meet Geo Padilla. Geo is also a sales associate and his job was to explain to me how to use the blue tooth hands free phone option in the Outback. Well, this would not be an easy feat. Technology and I are not on the same planet. I still have no idea how to program or use my blue ray DVD player, Record a show to my Dvr, GPS forget about it, and my iPhone 4s is an absolute mystery. Geo had his work cut out for him on this one god help him. Geo sat with me in the car and very patiently explained how this feature works with my I phone, the same I phone I only know how to text or make a call on. Amazingly, Geo was a success. I am still in shock over this one! I am fully knowledgeable in the use of the blue tooth phone feature; simply astounding! I would highly recommend Pine belt Subaru of Lakewood to anyone and everyone. The staff and the Subaru line are top notch!

danielle.lynn.5621

Sep 6, 2012

I recently purchased a new car from Pine Belt Subaru on Rt. 88 in Lakewood and I was thrilled with the amazing level of customer service I received, not only from the salesman I dealt with (Jason Sansone) but from all of the employees at this dealership.When I arrived at the dealership I wasn't sure what I wanted but after Jason thoroughly explained the safety features on several cars and let me test drive a few, I finally decided on the Impreza. Jason didn't only make the car buying experience wonderful for me but he got my children involved in the excitement as well. I have purchased 4 cars and I have never had such a fast, friendly and overall positive experience before. I intend to purchase all my future cars from Pine Belt Subaru!

vr6glx96

Sep 1, 2012

I had a wonderful experiance at Pine Belt Subaru. Everyone there was extremely friendly and it was a pretty relaxed experiance. I would reccomend anyone to go to this dealership and talk to Jason Sansone. What a great guy he is. He helped me get into my first Subaru thats a 2010 WRX 5 door. Ive been to quite a few dealerships in my day and i have to say that hands down this obe is the best.

thomasrg4

Aug 28, 2012

OUr trip today was very easy going and comfortable. Not once did we feel pressured or any stress when making a big purchase. John, Jason, and Jamie were very friendly and helpful with all our questions and we walked away with a great car and feeling of joy over our purchase.

walter przywozny

Aug 27, 2012

Service prompt and complete. Minimum wait time to have all services completed. Worked with me to get the most benefit from coupon sent by Subaru. Prices are still high with coupon.

KierraSno

Aug 25, 2012

Everyone was friendly and helpful in choosing my new Subaru. When I arrived I wasn't sure if I preferred the Outback or the Forester, so my salesman spend a lot of time finding me the right car, letting me test drive both models, and working out the best deal for me. Thanks.

rosanne2415

Aug 25, 2012

the men who worked to sell us the car were extremely helpful, letting us take a car overnight and helping with the finance but truthfully we only came in to look and think about buying a car. so i guess they did their job right, as we are now proud owners of a 2012 subaru!!

jwhitejr

Aug 21, 2012

I was in the market for a new car with a few makes/models in mind. My first (and only) stop was Pine Belt Subaru. I convinced my father to come along and when we left our home neither of us spoke of it, but both of us dreaded this would be an all day affair. We rolled into the dealership parking lot where we were greeted by Jason Sansone. To keep it short, Jason was not the stereotypical car salesman that many of us imagine. He is a normal guy that values much the same in life that I do: family, friends, pets, sports etc. My father and I were able to walk about the lot of new Legacys until i was sure of the one I wanted with no pressure at all. After choosing one I told Jason where i wanted to be with the payments and there was NO running back and forth to sales/financial supervisors. I think he went into that office twice, once with their first offer and a second time with mine, and that was that. Matt in finance dept. was helpful in giving me a great deal on the extended warranty and gap insurance. The car was washed and brought out front for me where Jason assisted in cleaning out my old car. I didnt time it exactly but we got to the dealer a bit before 12pm and we were taking off towards home before 3pm. To no fault of anyone inparticular, and I had not even realized, I didnt leave with my temp registration. No worries because Jason had drove to my home to drop it off at 9pm on his way home. This was a great overall car buying experience that wiped the slate clean of the bad experiences I had from years ago.

sgriggs

Aug 16, 2012

Pine Belt Subaru employees were incredibly friendly, greeting me whenever I walked onto the sales floor and keeping me entertained through the entire process. They made sure everything I needed was included in my package, and I am happy with the deal I signed. I've used them for service for many years, and I am happy to finally have a new car from Pine Belt Subaru. I appreciate that the salesmen took their time, explained things to me, let me ask questions, and gave me time to think over my big decision.

nickyboy1946

Aug 13, 2012

Just stopped by to see if it was feasible to trade my car for one that fit me better...now I am driving a car that does just that!Jason showed me three cars and was able to find a great match for my needs.From the greeting in the parking lot to the final goodbye...my experience was fantastic...no pressure and easy to work with....I got a great buy on a car and they gladly took my car on trade.Thanks guys for a great experience!

trnjjohn19

Jul 30, 2012

Gil, my salesman, was very friendly and knowledgeable, and the sales manager was very friendly as well, just make sure you go over your contract line by line and get exactly what you pay for and don't pay for what you don't get. My contract had a window etching added in and the window was not etched. I caught it and had them remove it from the price. Besides, it's just a moneymaking scheme anyway. It costs about $20 to etch a window and they charge $375. Another thing to watch for is their lifetime warranty and one year free oil change scheme. They say that if you get all your service done at their dealership you will get a free lifetime warranty on your car. They say the car needs and oil change and preventive service every 7500 miles. What they don't tell you is that the oil change is just that, oil and a filter, nothing else. The 7500 mile service that they require you to get for the free lifetime warranty, costs about $150. That's where they rotate the tires, fill your fluids, and inspect the belts, hoses, etc. Every other shop does all that as part of the oil change except for the tire rotation, but that is usually about $20 extra. If you don't pay for the service, you don't get the warranty. So it's really not a free warranty. In the long run, you are paying for it. You should also know that most auto insurance companies will sell you mechanical breakdown coverage at a very reasonable rate that will cover you for most mechanical and electrical failures on your car. I have this coverage with a $250 deductible and it costs about $100 per year per car.

BrLaH12

Jul 28, 2012

I wanted to say that my experience at Pine Belt Subaru was fantastic. While they did not have the exact vehicle I was looking for in stock during my initial visit, they worked tirelessly to track down and bring in the exact model and year I was looking for. Throughout the entire process they kept in contact with me, gave me updates, and reassured me that they would do their absolute best to find the vehicle I was looking for. I couldn't be more thrilled about my 2012 Impreza. Gil did a fantastic job tracking down the vehicle, going over the features and options, and made the overall experience excellent. John made the paperwork quick, easy, and painless. The overall atmosphere was very friendly and helpful. Again I cannot express how thrilled I am about my purchase and will definitely be recommending both Subaru and this dealership to friends and family. Thanks again guys!

lvcooper

Jun 4, 2012

The price I payed for the car seemed to be a far price. They were extremely friendly even the employees I wasn't dealing with were also friendly.The only negative thing was they made it hard to leave without buying something. They kept coming back with a better price. I would definitely promote any of my friends and family to at least give the dealer a shot at selling them a car.

maryjo326

May 31, 2012

The guys at Pine Belt Subaru were amazing to me. They saw that I needed some guidance, and they really came through for me. Jaime, Ray and John were a great team and I would definitely refer friends and family to them.

newusedcar

May 27, 2012

I appreciated that Ray and John took good care of me, my husband, and my daughter. We had visited several dealers before we came to Pine Belt Subaru and none of them gave us the quality of service these guys did. I felt like from the moment we walked in the door they were very welcoming. Ray did an absolutely excellent job of explaining the features of our car to us, and I really appreciate that they took the time to answer my questions without dismissing me because I was a woman (that happened at all of the other dealers we went to). Overall we had a wonderful experience and the refreshments, showroom with kids' play area, and memorial day bbq were AWESOME!

RichLepore

May 20, 2012

After arriving at the dealership they were very friendly making me feel comfortable before I selected a new Impreza Limited,and they were very helpful in working with me to provide extended coverage for my vehicle(I explained that I usually keep a car 7 years or more) and keeping my car payment low.

rogers11292004

May 9, 2012

We came in looking for a vehicle today. We drove away with one that fit out life and budget. Ray was so helpful. He ran around to find the right car for us. He was very patient and i will certainly be using him for any other vehicles we decide to purchase.

JSPA

Apr 8, 2012

I was in the market for an Impreza. I had contacted the dealership via email and had several questions answered via this media. When I arrived at the dealership I was greeted by Bill Brand. Bill was knowledgeable of the vehicle in question, was not pushy and responded to all of my questions in a professional and courteous manner. I was able to secure a deal on the vehicle I was interested in. Both John Mailot and John Mastro were great to work with. After the sale Bill Brand reviewed all of the features in the vehicle with me when it was delivered. I have purchased vehicles in the past from Pine Belt dealers but this was the first time I purchased at Pine Belt Subaru. This dealership is not the typical highway dealer with the high pressure sales people and the "let me talk to my manager" mentality. I was able to speak directly to the finance manager and the sales manager. I recommend Pine Belt Subaru and the Pine Belt family of dealerships.

lEmily Young

Apr 5, 2012

Has followed up after making sale to see if we have any questions or needed any help. They were all gentlemen and seemed to work as a good team. I would like to see them all get credit. Mr. Treudsson was a pleasure to do business with and certainly gave us plenty of his time as did the office mgr.M/M Millard Young

Steven206

Mar 31, 2012

The car buying experience was a pleasure. My wife and I do know after many years...auto buying is stressful and totally non pleasurable. We performed our due dilligence on the vehicles. We found...spoke...and drove away pleased. Outstanding dealership..and the personnel were as accommodating, if not more. Highly recommended and will return for next vehicle. Thank you Pine Belt Subaru.

dianediane

Mar 22, 2012

I found my sales person, Ray Montgomery, to be very informed and helpful in assisting me to get the vehicle I wanted. They went out of their way to get me the color I wanted from another dealership.

laurenmirabelli

Mar 19, 2012

I have been a Pine Belt Subaru customer in the past, where I purchased my beloved Forester. It was definitely time for an upgrade after 10 years with my fantastic and reliable Forester, where new and exciting things in my life warranted a new automobile. I did a lot of research on many different makes and models. No matter which I looked into, I kept coming back to a Subaru. I really liked the look of the Impreza, in person and on paper. Safety was a huge concern to me, and Ray took the time to patiently go over all of the safety features the Impreza had to offer. John and Ray worked with me on prices that I could afford--they were compassionate and generous and very professional in their delivery of the material and information. We could tell immediately that they loved their job and invested a great deal of themself into what they do. We had ventured to the Pine Belt dealership with just the intention of "looking", and we left the lot with a brand new Impreza! I am extremely delighted with the 2012 Subaru Impreza. I can guarantee that I will be a repeat customer in the future and will not hesitate to recommend this dealership to friend and family who are in the market for a safe, reliable, affordable and amazing automobile! Many, many heartfelt thanks.

AdonisF

Mar 17, 2012

I went to Pine Belt knowing full well they didn't have the car i wanted but i wanted to know if they could get it and make a better offer for my trade in. I was pleasantly surprised that they were welcoming and open to me and my daughter. i was offered options as to how to get what i wanted and i wasn't just heard, i was listened to. John and Larry were very flexible and courteous. We settled on the car i wanted and they were able to located it and transfer it to their inventory in roughly 24 hours. I went to the dealer prepared with numbers, printouts and financing done. John Mailot outdid my numbers and offered me an even lower rate than i already had. that impressed me greatly. So much so, my wife's truck will come from Pine Belt when the time comes. All in all, I was pleased. Larry Zwick himself delivered my new 2012 Subaru Legacy GT to my door. I'm Pleased.

alecorley

Mar 9, 2012

Well I guess cold calls pay off for all parties involve. It was due to a call out of the blue that intrigued my husband and I to test drive the new 2012 Outback.We had looked at the Outback2 years prior but decided on the Forester. However after owning the Forester for two years we felt we need for a little more room for our road trips. Jim Pfister was wonderful to deal with. Very informative and did not intimidate us with high sale pressure techniques. The car itself had improvements made to it that we noticed since our previous test drive. Handling for one and even something as small as the seat adjustment. It was now better for my short stature. This time i could adjust the seat to see over the hood. Jamie and John were also pleasant to deal with. I felt that all parties treated us with fairness and respect. I had an negative experience with another "local" dealership 2 years ago that caused us to walk, and that is how we originally came to Pine Belt. Our negative experience was turned into a positive one with our Forester purchase at Pine Belt and now we're back!When opportunity arises I will highly recommend this dealership and specifically Jim Pfister for sales. The amount of time he spent with us going over the car was phenomenal as I am very technically challanged.Buying a car can be very stressful for many of us, it's a big purchase in an area where the buyer has limited knowledge even when they've done their homework, and Pine Belt made it virtually painless.Thank you so much.

santorinidream

Mar 1, 2012

My husband stopped in there to look at what was available, and wound up leaving with a new car! The sales associate, William Brand, that he worked with was fantastic .He was not the least bit pushy, and was extremely pleasant and helpful. We also spoke to Jamie, the general manager and Pete the service manager who were both fantastic as well. I will definitely reccomend this dealership to anyone looking to purchase a vehicle. We are extremely happy with them.

BoulderSOL

Feb 22, 2012

Working with Ron at Pinebelt Subaru was my first car-buying experience and it was a pleasure to meet, test drive and ultimately find a fantastic car with him. He took the time to go over differences between models, trim packages and really went above and beyond what good things I had already heard about Pinebelt. This being my first new car, it is such a strange and great feeling to look forward getting back inside your car and I thank the guys for their help.Jamie the general manager and John in financing were also great help and I appreciate their time too.Thanks Ron and Pinebelt-Dave

Deb I

Feb 19, 2012

Around the holidays, I visited the dealership for service on a car. I wasn't really thinking about getting a new Subaru, but while waiting, I began looking at new cars in the showroom. That was the first time I met Matt. He was friendly and shared really interesting information about the newer models that made me begin thinking about the possibility of a new car. He followed up in a professional way, without being overbearing at all. My husband and I went to several other dealers to price cars and returned to talk to Matt this past week.When we arrived, he showed us exactly what we were looking for at a competitive price. He was extremely professional, courteous, and helpful in every way possible. Our experience of purchasing a Subaru was so positive, and we believe that was due to Matt Mazza and the team at Pine Belt.

trnjjohn

Feb 4, 2012

I went to Pine Belt Subaru with the expectation of taking a 2012 Outback for a test drive. I found a car on the lot I was interested in and was met outside by Gil, my salesperson. He was friendly and very knowledgeable on the Outback. I took the test drive and really liked the car. I had done a lot of research ahead of time so I knew what I was looking for. I didn't expect to be buying a car because I figured they wouldn't give me anything close to what I was looking for on my trade.I gave them the opportunity to appraise my car with little expectations. I was surprised at their first offer. It was much higher than I expected, but I knew that my trade was in mint condition and a very desirable vehicle so I held out for more. After some negotiating we came to an agreeable price. It was a good experience for me. I'm not intimidated by these kind of situations like some might be. I also negotiated a good price on a 5 year 100,000 mile warranty, and on top of everything else, I got a free Garmin GPS unit. The overall experience was very good and I would recommend this dealership to anyone looking for a good selection of Subaru vehicles.

Nancy62

Jan 31, 2012

I had a great experience buying a car from Pine belt Subaru. Sales associate Larry Z. was very knowledgeable and also very pleasant to deal with. John Mailot helped us to close a deal in which we were very happy with. I am thrilled with my new Impreza hatchback. Thank you! I would definitely recommend your dealership.

rpietropinto

Jan 31, 2012

Purchased a new Subaru after 5 or 6 visits over a 6 month period of visits to the dealership. The fourth visit was when we were lucky enough to speak with Dave. Very helpful and laid back. Great person to deal with since we did not know if we wanted used or new. He was very patient with us. We finally purchased a new Subaru Outback. The price of this automobile was more than I wanted to spend but we worked it out. I must say that all the sales people we spoke with during all of our visits were knowledgeable and were responsible for our final decision to purchase a Subaru.

flrace

Jan 25, 2012

Mark Kriegstein was very helpful and patient with us while we decided which car to buy. Then, while purchasing our pre-owned 2009 Subaru Forester we noticed a couple of things that needed the attention of the service department. The Service Manager, Peter, took care of the issues in a manner that showed us that they were really interested in trying their best to keep us as very satisfied customers. The assistant manager, John, has also been extremely helpful and accomodating in dealing with us and our purchase.

jjnico167

Jan 13, 2012

They both made the experience of buy and new car pain free. I first went to Lester Glenn and was looking at a 2011 Forester left over with 9400 miles. At Pine Belt I paid $ 1021.00 more and have a new Forester.Pine Belt gets ***** Lester Glenn 0. I will recommend Pine Belt to my friends

mas851

Jan 5, 2012

I purchased my first car this past Tuesday at Pinebelt Subaru. I walked in to the dealership with my father and mother on hand to help me make the right decision. I'm 28, but I know nothing about cars or negotiating! We met with Ron Sikkema, and he was ultimately responsible for handling the sale of the car to me. It was freezing on the day that we went. Ron spent as much time as we needed walking around outside looking at the different models and providing valuable insight as to the benefits/drawbacks of certain Subaru models. I can't speak highly enough about Ron. I was nervous that whoever I worked with was going to pressure me into a sale that I wasn't comfortable. Ron never pressured me to do anything. He made suggestions based on what I told him I needed from the car. He never told me to buy a specific model or push me to upgrade to the premium or limited options. My whole family agreed that he was just so comfortable and easy to work with. A VERY nice man who genuinely wanted to see me leave with the right car. And I did! I purchased a 2012 Subaru Legacy, and I am ecstatic. Ron was very thorough in helping me through every step of the purchase process (pricing, finding insurance, etc.) I believe I got a great deal on this car. My mother and father are both going back to Ron in the next few months to buy Subarus as well. We are a subaru family, because they really are such great cars. They loved working with him as much as I did. I would highly recommend working with Ron Sikkema if you're in the market for a new car.John Mailot handled the paperwork end of my car sale. He was extremely professional, kind, and friendly. He is also very knowledgeable about the Subaru brand so he has good insight to provide. A very nice young man. John and Ron made a great team. Definitely go to Pinebelt Subaru to buy your next car!

ritaz2

Jan 1, 2012

I went on line to see what cars were available and then called. Both Lisa's were very helpful and made me feel very at ease. Gil was an excellent salesman. I knew nothing about the Subaru when I walked in the door but I was given an education about your cars and was very impressed. The receptionist was also helpful. I commend you on your wonderful staff. They know they are selling a great product.

Rich Roberts

Dec 28, 2011

They gave me a very competitive bid initially, were straight forward/honest, and did not try to pull any tricks. I was very pleased dealing with them and I would recommend others to consider purchasing at this dealership. To be frank, I dreaded having to deal with car salesmen but these guys were a pleasure to deal with. This includes the salesman Gil and the manager who did not remain behind the office door, playing "good cop versus bad cop", but he also dealt straight with me. I hate to admit it but it was a pleasure dealing with them.

550

Dec 22, 2011

I had a great time at the agency. I was well schooled on my trade in car and had a price in mind what I wanted to pay for a new car. We went around a little (but thats the fun of it) and made the deal. I was well satisfied and felt the dealership made a profit

AngryBulldog75

Dec 21, 2011

I called in to Pine Belt Subaru only to get information on the new 2012 Foresters. I had zero intent on purchasing a car at all. I was connect with Matt who was the complete and total opposite of what you would assume a car salesmen would be. He was the nicest, and most polite car salesmen I have ever dealt with. By the time Matt and I were done on the phone I was more then willing to look at a car for purchase. I went to the dealership the next day and talked with a number of different employees within the company and ended up buying the car. I would not only highly recommend Pine Belt, but I would hands down say to deal with Matt Mazza directly.

gesauto

Dec 12, 2011

From the minute I walked in I was treated like family. My salesman, the general manager and the finance manager all made me feel comfortable throughout the whole process. It's also nice to work with people who really know about the cars their selling! I've been buying cars from Pinebelt since 1984, and have always been treated like my needs come first. Thanks!

HeadedforAK

Dec 4, 2011

Excellent price quoted by Internet Team. Tried to get lower price, but could not be beaten. No qualms about Internet price quoted for exact type of new car wanted and preferred options. Visited showroom 11/17/11 and had brand new Subaru Outback 2.51 Premium in the color (high demand) and all options picked, which I drove home on 12/1/11. No trade in. Everyone was very nice and worked with me; no high pressure sale or warranty. I would buy another car from Pine Belt Subaru, it was such a wonderful experience.

masmu

Oct 31, 2011

Excellent overall. This was the second Subaru dealer I visited. First time purchase at this dealer and everyone was friendly, helpful, and knowledgeable. Overall the price was fair and they were honest with what they could do with my trade. Dave Charlesworth did a great job making the experience easy.

gtx4719

Oct 27, 2011

My wife and i went out looking for another vehicle and not finding it stopped by pine belt sabaru to check out their lot. We met gil who was very friendly and helpful without being pushy and helped us get a car we really wanted and didn"t think we could get.The whole staff was very friendly and helpful and we feel we got a good deal and treated very well.We would not hesitate to buy our next car there.

isb6481

Oct 26, 2011

I searched all over New Jersey and New York for the best price I could get on a 2011 Subaru Forester. I got the best price from Pine Belt and nobody could even come close to the price. The employees were very friendly at the dealership and they even drove to Pennsylvania to get me the car in the color I wanted. I would never go anywhere else but Pine Belt from here on out. I also have had bad experiences with management at other dealers but the manager John was excellent and extremely friendly.

jafried

Jun 21, 2011

Ron is a gentleman, no pressure,makes you feel at home and comfortable..a pleasure to know and work with..honest and truthful..demonstrates solid work ethics and values..Matt is also a pleasure to deal with..met manager Jerry and GM Roy who introduced themselves, were concerned with my satisfaction, worked with me to give me a fair and good deal and experience...Pete of the service department also a pleasure to deal with..always makes the service convenient, complete and easy..

JARB

Jun 20, 2011

DEALING WITH PINE BELT SUBARU WAS A VERY PLEASANT,FRIENDLY EXPERIENCE.MATT MAZZA WORKED WITH ME,AND UNDERSTOOD MY NEEDS AND CONCERNS.HE SEEMED TO KNOW WHERE I NEEDED TO BE IN TERMS OF PRICING, AND PREFERENCES.WE GOT ALONG VERY WELL,AND IT MADE THIS PURCHASE A VERY POSITIVE ENDEAVOR.I KNOW I CAN COUNT ON PINE BELT SUBARU, AND MATT FOR ANY FUTURE CONCERNS.I WILL HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE.

Susan Andrews

Jun 16, 2011

Service was excellent and staff was friendly. I went in with a concern about the hood and the air conditioning and both of these issues were addressed and fixed.

Anita Belkin-Evans

Jun 12, 2011

Peter (the service manager) is always accommodating and polite, as well as knowledgeable about my car. He is always available and helpful regarding any issues that arise with my vehicle. My mechanic, (Eric Heck) is the best mechanic at Pinebelt Subaru. He is always able to diagnose and fix any problem that arises with my car. Peter always keeps me abreast of any information he receives regarding my Subaru. Rudy (in Parts) is an asset to Pinebelt Subaru; he is always helpful and efficient. I would highly recommend any of the employees in the Pinebelt Subaru Service Department.

lizardprincess

Apr 1, 2011

loved dave charlesworth would recommed him to anyone. It was a very laid back easy going no one was pushy. Went to purchase a used car walk out with a brand new one well worth every pennie. He answered every question. Couldnt have asked for a better service...

JSY1221

Feb 24, 2011

Was interested in a 2011 pre-owned car, car was listed for $23915, they changed the price, increased by almost $2k, per the salesman because it was "certified pre-owned", yet they advertised it as certified pre-owned at the 23915 price. I'm out of state so they met me in PA to deliver the car but the pictures they sent prior to delivery neglected to take a picture of the dent in the front passenger side fender. They did not secure an inspection in my state, so I had to go get the car inspected at an additional cost to me, they gave me temp tags which expired yesterday and although I have contacted them since last week for my new tags, they would not get back with me, they didn't answer my emails, they promised to call back and didn't, they promised to overnight them and they didn't. Finally called a tag/title company in my state and they verified that my tags have been issued and gave me my title number so that I could print temp tags, where as Pine Belt has still not sent the tags that were issued. I would not purchase from them again, they do the bait and switch and once the sale is complete they don't care if you have the tags to operate the vehicle legally.

pattiee1

Jan 16, 2011

This was my first visit to Pine Belt and the experience I had has expelled all those ugly rumors and horror stories that I've heard in the past (about any and all dealers).John handled us with the utmost respect and courtesy. Looking forward to doing business in the future with this dealership.