Used Cars for Sale at Planet Ford 45 in Spring, TX

Jacoby Garmon

Sep 27, 2016

Best Experience, Quick Service, and Best Price... They gave me everything I asked for.

Kaylynn

Jul 21, 2016

I did most of my communication with Matt Hickok from email and phone. Matt was extremely thorough, very informative and helpful salesman. He had a lot of patience dealing with my schedule and his to set up our appt. Everyone was ferry friendly and helpful and really seemed to strive to make their customers happy. Had a very pleasant and hassell free experience!!! A+++

AlexZ

Jun 30, 2016

We had a great experience while purchasing a 2016 Fusion vehicle at this location, our sales rep, Adam Chernosky treated us with respect and like we were the only ones in the place. Adam was professional and low key, answered questions I had, responded to emails in a timely manner and phone calls and didn't try any pressure sales techniques experienced at other dealerships. He answered our questions before we went to see him, and not just try to get us into the dealership. He didn't try to pressure us into buying a car when we were clear that we were just doing research. Once we visited with him we ended up with a new vehicle that we are thoroughly enjoying!! -. If youre going to buy a vehicle, Please pick Planet Ford an talk to Adam!

Colin Walsh

Jun 20, 2016

Best customer experience I have had when buying a car. .

Dwayne Litteer

Jun 1, 2016

My entire experience with Planet Ford was very satisfying. We were greeted at the door by a pleasant receptionist. The salesperson met us promptly and took us look at the vehicle we were interested in. After making a decision to purchase the vehicle the paperwork and sales transactions all went smoothly. The vehicle was quickly washed, cleaned and serviced and delivered to the door. A representative explained all of the features of the vehicle and we we were on our way. The whole process took about two hours. The waiting rooms were comfortable and we were provided cold water and kept informed throughout the process.

Sergio DL

May 10, 2016

I just want to say that my experience at planet ford was amazing!! If you're ever in the market for a car make sure you ask for Fernando Cardenas, he is hands down the best sales man I have ever met. He is also the most down to earth, friendly and nicest person you will ever meet. Its been almost a week that my wife and I bought our car at planet ford and we can't stop talking about how great Fernando treated us. For all you first time buyers don't worry Fernando and Planet Ford will explain and walk you through the whole process and will make sure you walk out of there with the car of your choice. Once again thank you so much Fernando and Planet Ford.

BF & DF

May 4, 2016

Jacoby did a great job explaining the benefits of leasing a car for our teenager versus buying a used car. The manager offered a very good deal as well. Thanks!

Natalie Fawcett

May 4, 2016

They helped me get the best vehicle for my family for the best price! Will never purchase another vehicle anywhere else!

DBO Bowman

Apr 26, 2016

I was extremely nervous about my first car buying experience. I had a lot of questions and wanted to make sure I received the best deal. William Ballard was the salesman I worked with. He was not pushy and made sure that I was comfortable the whole process. Since working with William I have had 3 other friends that has called me saying that they will never go away from Ford because of their experience with William Ballard. Ford is now family!

Corey King

Mar 25, 2016

My sale guy Colton was awesome! My finance guy Chad was awesome

Julio Cisneros

Mar 8, 2016

We had a great experience; no pushing sales; i asked for the person i wanted; they found him for me; Jacoby was excellent; i had 3 trucks i wanted to see; he show me the best deal and was extremely helpful. Explained what we needed to see to complete the deal. It was a great experience and less than 3 hours. Great job.

Antonio Palos

Feb 22, 2016

From the minute we walked in til the minute we left, every employee we encountered, acknowledged us, greeted us, Mr. Bill Lynch and Mr. Chad Jennings were outstanding representatives of Planet Ford. Each was professional and made sure to explain things in deal.I truly wish we would have purchased our van from Planet Ford. We definitely would have been in good hands.

Cody Hatcher

Feb 4, 2016

Tran took excellent care of me, a first-time buyer; I got the car I wanted at the price I wanted, and Tran did everything he could to make sure I was welcome and comfortable during the entire experience. Planet Lincoln is an excellent dealer, and I would recommend them to anyone.

Randall (Randy) Beehn

Jan 29, 2016

WE had a great experience at Planet Lincoln today. We were really surprised we were able drive off in a new Lincoln the same day. No hassles or what I would call game playing. Straightforward relationship.

K Tischendorf

Jan 21, 2016

I haven't purchased a new car in 20 years so things have changed a lot but my salesman(Craig jones) took plenty of time to explain all the options and made it clear I could contact him about any questions I had. I highly recommend Planet Ford and Craig Jones!!

Craig Jones

Jan 20, 2016

The service Craig Jones gave us was more than exceptional. He gave us his personal touch which was special to us and made us feel confident about the purchase. I am happy with this dealership (planet Ford 45) Looks amazing and fun inside as well. I will return for another car eventually. Thank you Craig for a great experiance!

Ron Cherry

Jan 4, 2016

Surprisingly pleasant experience. Friendly and helpful staff that provided all the support and information I needed.

Marilyn Osterholm

Dec 21, 2015

This car purchase was a pleasant experience! Everyone was extremely friendly and courteous. Our salesman at Planet Lincoln was very professional, knowledgeable, and showed a genuine interest in working with us.

James Mitchell

Dec 9, 2015

As a returning customer, I new what to expect from Planet Ford. They did not disappoint.

Richard Davis

Nov 23, 2015

Walked in looking for a California Special Mustang GT. They walked the lot and found it, gave me a no haggle bottom line price and we shook hands and the deal was done.

Steve Smith

Nov 12, 2015

Very pleased with our sales person, Kent Allee, and the rest of the staff of Planet Ford that worked with us finding just the right vehicle for us. We are a repeat customer of Planet Ford and will continue to return for our future needs.

Billy Kirby

Oct 30, 2015

Met Jared when we arrived on the lot. We had just returned to Houston from a job assignment in the Middle East. We had both of our dogs with us and we're trying to ensure their comfort and safety while we shopped for a new vehicle. Jared was very attentive to everything we needed. He provided water for the pups and was more than understanding when we had to interrupt the sales process to tend to them. He admitted up front that he only had 2 weeks experience at Planet Ford and I'm sure we could have requested to work with someone more seasoned. However, Jared had a very easy demeanor, no pressure, and we found him a pleasure to work with. He had obviously done his homework on the F150 because he knew the details from bumper to bumper. Overall, a very positive experience.

GBanks

Oct 10, 2015

Craig Jones was absolutely terrific! He was very patient and understanding to the voice of the customer. Although we did not buy we will certainly seek Mr. Jones out on our next Ford purchase! Way to maintain excellent customer service!

Marissa61461

Oct 6, 2015

I have been a customer of Craig Jones of Planet Ford 45 since 2011. Craig Jones helped me lot from buying, to finance, to maintenance and even collision repair. Since 2011, I have bought 6 cars from Craig Jones because I have three children to take care. Before we used to buy at a small car lot and looked for pre-owned cars. But when we get to know Craig, we traded in our old cars to get brand new car or a better pre-owned cars. Anyway, when buying cars at Planet Ford 45 look for Craig Jones and Mike at Finance Dept. And when it comes to maintenance I highly recommend Donato the Manager in the new biggest Quick Lane bay. He even replaces my car tire locks when we can't find it.

Lizbeth Valades

Sep 15, 2015

Bought a brand new fusion at planet ford 45 dealership it was a great experience, the location is outstanding with so much technology. We had the pleasure to work with Patrick Huygen and Chad Jennings professional people with so much knowledge about the car and very friendly. I walked out so happy and comfortable with my purchase. I totally recommend this place and I will definitely be buying again from here

Cristal red fusion

Sep 10, 2015

Kevin Norris helped me get the car i wanted on a great payment plan at a great price. I even got to choose my favorite color for the car.

Marie Herrin

Sep 8, 2015

There were no problems. Both Denise Kelly and Bill Lynch were very helpful. They fully explained the various function of the car, and were always available when I called

Ingrid Anderson

Aug 20, 2015

You have done it again Planet Ford in Spring !! This is my 3rd purchase with you guys, this is the best one yet. Super deal shopped for a new car yesterday and drove away with it the same day I will always be coming back to you for my cars. Everyone is professional and helpful from beginning to end JR Starika you are a top notch salesman you are a definite asset to Planet Ford !!

Lonnie Boyer

Aug 11, 2015

salesman and finance officer was great to deal with, was able to answer most of my questions.

Cynthia

Aug 6, 2015

I am so impressed with your agents, Frances and \Clennon. They are assisting me in getting a car and whether I get it or not I want to applaud their detail and sincere service given to me..Thank you

Toni Combs

Jul 28, 2015

Coffee's always on with a smile! Great service and a friendly atmosphere.

jerson galess

Jun 30, 2015

Worst experiance ever,my battery on my truck when out, and it only has been 1 week since i got the truck. Planet ford dont check the cars out.

Raymond Dyer

Jun 29, 2015

Treated very well. Anthony was very professional and gracious. Had many vehicles to choose from. Will likely buy a vehicle there in the future.

Not Happy

Jun 25, 2015

I can't find one thing nice to say about the service I got today, I was told to leave my truck for a week for some small items they might get to it by Monday or Thursday or take a card and make an appointment other wise wait, rude, amazing I have always just taken my truck in with no problem before, she didn't even get out of her seat to come look at the problem, I have been a member of the Planet Citizen since 2006 but after today looking at turning in my citizenship, to another ford dealer, thankfully Planet Ford is not the only ford dealer in town, what is amazing is what I wanted fix I had taken to them before and was told they needed to order a part and would get back to me that was at the 30,000 mile checkup,never got a call, so took it in to get a 50,000 mile checkup and this piece fixed and got blown off again, that is not what I call good customer service!

Shawn Peet

Jun 10, 2015

This is the second vehicle I've purchased from Planet Ford and the best/better experience so far. The sales person (Devin Duoto) was professional and helpful. He contacted me originally upon a request I made by calling Planet Ford as I was having issue located the exact F150 I was looking for. This first option of F150 models didn't work out, however Devin was flexible to check others and allow me to find the right truck. He was responsive to my inquires both by text and call when I was out of state. Essentially he conducted himself and acted as a professional and supportive sales person vs. the alternative to which I've dealt with before.

Frank McHugh

May 26, 2015

Everyone was very helpful and friendly. Special thanks to Lauran for taking the time to get my purchase started. You have two great sales staff members in Craig and Noel. Thank you all.

David DeKerlegand

May 4, 2015

Best salesman I have ever worked with in 20 years. .

Micah Dyer

Apr 9, 2015

Excellent!!! This is the second vehicle I have bought from Planet Ford and I will keep coming back. Great prices, friendly staff, and not pushy. They are selling but not pushing.

Michael and Erin Cornelius

Mar 30, 2015

We were provided with excellent service all around. Ryan Allen was very helpful and we enjoyed all of our interactions we had with him. The finance department was easy to work with. We will be returning customers. Thank you to all involved with our purchase we feel that this is how customer service should always be!

Tony F.

Mar 24, 2015

Craig Jones & Kenneth Lazard....I called Craig & Kenneth and told them I need a New car for my wife. It was late and Kenneth Lazard stayed late to wait for me on Saturday night. We started the deal and on Monday again we got there late coming from an hour and a half drive away Craig on his way home turned around and came back to make sure we were taken care of. Kenneth Lazard greeted us with open arms as we arrived. These 2 guys and the staff treat you like they have been knowing you for years. This is our second purchase in a month and we wouldn't have went any place else. Shout out to the Aftermarket Team as well. If you need anything for your car or truck they are the guys to make it happen.

Bobby Beckner

Mar 17, 2015

Craig Jones is the best! I have bought 3 trucks from him and my friends have bought 15

Miguel Valdez

Mar 5, 2015

Mike and Bill did great in taking care of my needs. They found exactly what I wanted.

cathy burgin

Feb 27, 2015

Good. Sales person was great. Devin was very positive and sincere. .

SoCool24

Dec 23, 2014

I went here to look at a new truck cause mine was withering away. I had a good idea of what i wanted and was pretty specific too. Daniel Stevens went above and beyond. I recommend you go see him.

Patricia Walker

Dec 11, 2014

I can honestly say that our sales man Jaime Perez was the best part of our visit to Planet ford 45. He should be given a raise, and made a partner..... Awesome person to deal with.

Kylegf1

Dec 10, 2014

I bought a new SuperDuty and have bought 3 new cars in 3 years, this was my first Ford and the best experience I have had. I came in to look, but my salesman, Daniel Stevens, and worked with me and my trade-in to the point where I got everything I asked, and couldn't pass up the offer. The sevice was prompt, Daniel greeted me before I even made it in to the showroom, showed me what I was looking for and was knowledgeable of all the options and systems of the vehicle. Their original trade-in offer was a bit low, I told them what I needed out of my vehicle and what I was looking to spend. They did what they do in the sales office, and came back with everything I asked for, I agreed to buy and they even finance me at a lower rate than I had researched earlier. I got more than what I was expecting for less than I was expecting... which is always a great feeling. I couldn't be happier with my new SuperDuty and Planet Ford 45.

Johnetta, New F-150 Proud!

Dec 8, 2014

The conclusion to my experience Dec 3, 2014 at Planet Ford in Spring is that it is the best dealership in town. Daniel Stevens is the best Salesman and Dave Moran is the best Sales Manager that I've ever met. If you want the best deal ever, ask for Daniel. He's very professional, knowledgeable, helpful, a great listener, has patience & understanding and makes you feel like you're so special. DANIEL WILL GET YOU WHAT YOU WANT! DAVE MORAN WILL MAKE IT HAPPEN! I got my F-150 Sport, 4 door and I love it! Thank you Daniel Stevens and Dave Moran! Love you guys!

Ms. Peacock

Dec 8, 2014

Daniel Stevens is a great Salesman. He was very helpful in getting me out of my Ranger and putting me in my new F-150. Sales Mgr., Dave Moran sealed the deal. I'm very pleased. Will send everyone to Daniel Stevens! If you are looking for a great experience and a great deal, ask for Daniel Stevens.

Julius Priebe

Dec 1, 2014

Bill Lynch did a great job of handling my new F150 purchase. .

Shari Guttormson

Nov 18, 2014

David Mena was very helpful and walked us thru every step of the process.

Paul Stevenson

Nov 6, 2014

We found our experience at pl to be first class. Jacoby couldn't make it any more plesant. I would recommend pl to friends and family.

Justin Koski

Oct 25, 2014

Overall experience was excellent. Everyone was very helpful and friendly.

nikia hopkins

Oct 15, 2014

I walked in with NO expectations of buting a car..Ken was at the door when i came in and he took it from there..He was so nice and he stayed positive when i wasnt sure i was going to get it..everyone there was very nice and very helpful..Ken is an amazing car dealer..very positive and keeps you helpful..he stayed with me the whole time walked me out, helped me get things out of my old truck and has contacted me via email, to check on me...Planet Ford Is the place to go for a great car and GREAT SERVICE!!! THANK U KEN AND MY FINANCE guy(forgot his name but he was very nice as well)..

Gauthier Becker

Oct 2, 2014

I really enjoyed buying a car at Planet Ford. Daniel, Luis and Chris did an excellent job to make my purchase quick and pleasant

Christopher Calvert

Sep 26, 2014

It was pretty normal for car buying. I just wish the weather was better, otherwise there are no complaints. The two salesmen who helped me were good. I was really appreciative of Patrick H. who helped me find the tiny rings for my key fobs

RICHARD BOUR

Sep 22, 2014

Excellent experience. Professional dealing and willing to do whatever necessary to please the customer.

Colleen Whaley

Sep 10, 2014

From the time I arrived at Planet Ford until the time I left I had a fantastic experience. My new Ford Edge is a phenomenal vehicle. The technology is state of the art. My sales person Hilda Garza stayed with me through the while process. The sales manager Thomas DeJohn explained everything I needed to know to make the right decision. Thank You Planet Ford

Sleepsoldier

Sep 7, 2014

Went in to look at a car and came out buying exactly what I wanted at a better rate than anyplace that preapproved me. Salesman listened and wasn't pushy at all. The whole process went really smoothly.

Bruce Glover

Sep 2, 2014

Went to buy a new 2015 F-250 or F350, after chasing down a salesperson, told him what we wanting and said over there behind building in back of dealership. after walking around for 45 minutes, by ourselves, no salesperson, hot as heck, and trucks just mixed all together, gave up an left.

Gk

Aug 8, 2014

I never heard back from anyone at Plant Ford. I asked for help on Cars.com on a new Ford Focus and no response. So I moved on to another dealership. Thanks, Gk.

Matthew Campbell

Jun 24, 2014

Took my vehicle there a couple of months ago for an oil change even though I heard about all of the horrible reviews. Went to change the oil myself this weekend and found something yellow all over the drain plug (looked like paint or silicone ). After I peeled it off I noticed that oil is now leaking from the plug area. I called and spoke to the service manager, Donato, who says that either I or a different service company must have damaged it. I explained that I have not taken it to anyone else and that Planet Ford 45 was the last one to touch it, and he just repeated himself. He could have just said to bring it in and let them see whats going on and would have made me feel confident that Planet Ford will fix their mistakes which would have given them more of my business. Instead, he just pushed another customer out the door. Shame on you Donato; Planet Ford could use more honest folks.

George Nedbalek

Jun 4, 2014

The very best car buying experience I ever had.Francis and Denice could not have been more helpful and attentive. We were quoted a good price (internet) which did not bounce from "my boss" to "my boses boss" etc. after we arrived. Then! As we drove off the engine light came on, heard strange noise and went back. We were met in the parking lot by "my bosses boss" and appologies were extended. The failure was a fan motor (not available locally) we were then offered a car until our's could be repaired. THEN! Our car will be belivered to us!! In all my car buying experiences this had been unheard of. All business have product problems. The way these problems are taken care of determines the quality of service... your service is awesome! Wish I needed another car to repeat this experience!

Todd Smith

May 21, 2014

This was the 6th vehicle we have purchased in the last 8 years and every time we are treated with the utmost respect and everyone makes it an enjoyable experience.

Diosalen Valdez

May 14, 2014

Our experience wad great John Ryan help us out and was very helpful in helping us find exactly what we were looking for. We will definitely go back to planet ford for our next purchase.

CRYSTAL TALBERT

May 8, 2014

GUY LANCE IS AWESOME!! GREAT EXPERIENCE, HOWEVER IM NOT SURE ABOUT SERVICE. I NEED TO HAVE THE TIRE MONITOR SYSTEM CHECKED OUT, BUT WHEN I BROUGHT THE AVALANCHE TO SERVICE, THEY TOLD US THAT WE NEEDED TO GO TO A CHEVY DEALERSHIP... :/

Rachel Hicks

Apr 28, 2014

John Ryan was my salesman and he was amazing. He was not pushy and did not rush me. He did everything on my schedule and they way I wanted. He was highly recommended by my brothers and several of the people that I work with, and for good reason. Ben Hutzer was also great! He was very thorough and showed me all of the fun little features of my new car. He even sent a follow-up email to ask if I have any questions.

George McQueston

Apr 24, 2014

Great. Really liked dealing with salesman Bill Lynch. Vehicle was cleaned up really well.

Brandon Washington

Apr 11, 2014

It was great overall. Our sales person, Joshua Sandoval and finance associate Ron Stewart really went the extra mile to make our experience memorable. We were only in the market for a truck, but Joshua gave us a white glove type of treatment that made us customers for life.

David Mena

Apr 3, 2014

Just another awesome experience. This is my 3rd vehicle purchase in 1 year. Finance was easy and delivery was just as good.

Steven Lumpkin

Mar 31, 2014

Great experience. No high pressure. Great salesman and management. Will definitely buy from them again in the future.

Christopher Keith

Mar 24, 2014

David Mena was very helpful. He took the info for the vehicle I was looking for and had everything ready when I came to the dealership. No surprises, no crazy sales tactics, just great customer service and a great car buying experience. I would recommend Planet Ford to all my friends.

IGNACIO CERVANTES

Mar 18, 2014

GREAT! THE SALESPERSON WAS KIND, PATIENT, KNOWLEDGABLE, (I HOPE I SPELLED THAT CORRECT)

Trigon United

Mar 6, 2014

Our company Trigon United purchased 2 2014 Ford F250's fleet trucks that we found on cars.com. When contacting the dealer they informed us that the super low price on cars.com was a mistake. Planet Ford honored the pricing and we purchased 2 vehicles.

Rachel

Mar 4, 2014

Their SYNC Specialist - Ben Hutzler is fantastic the best tech person i have every encounter. He explain's thing were you do not feel stupid and when finished you are comfortable in the operation of your vehicles systems. He is a true find for Planet Ford and they should be honored to have such as person working for them.

Blake Miles

Mar 3, 2014

I was able to find the ideal vehicle for me relatively easily & the overall experience was enjoyable

G & S

Feb 28, 2014

Best buying experience we ever had. Our salesman, Craig Jones was extremely helpful and knowledgeable. Everybody that we had contact with made us feel welcome and wanted. Definitely will be coming back when it's time to buy again.

Kimberly Hanus

Feb 27, 2014

Salesman was great. Had the vehicle ready when we got there and settled on a price within an hour. Great experience buying a car this time.

phong duong

Feb 26, 2014

Everyone was friendly and willing to help out. Made purchasing a new vehicle straight forward and very timely.

Adelin Coroiescu

Feb 25, 2014

The fastest process I ever had at a dealership.my satisfaction with everything is 100 plus%. Thank you, I will tell all my friends about Randall Reed Spring.

Sharon Irving-Whitfield

Feb 20, 2014

The experience was very nice and it was not overwhelming. I was presented with options that kept me in control and in the drivers seat. There was no pressure of any kind into something I was unsure, unclear or unknowledgeable about. Everyone cared about my comfort level. This is greatly appreciated. Thank you Thomas Jones, Kenneth Lazare and Denise Kelley

James Glover

Feb 13, 2014

I was extremely pleased with my visit to Planet Ford. David Mena was my sales person that assisted me in my purchase. David did an outstanding job in answering our questions and assisting us in buying the vehicle we wanted. In the future when I am in the market for another vehicle we will definitely be back to Planet Ford.

Michael Owin

Feb 12, 2014

I asked for an internet price and received one very quickly. From there it was a pleasure

Angie Clark

Feb 10, 2014

Damon my sales man made everything painless and none stressful when buying a car...Ron ur finance manager made the transition smooth ...I had no waiting no getting the run around...they did everything they could to help me and they did... I NEVER thought in this economy when people credit is fallen that I would be able to get THE VEHICLE I WANTD AND NIT HAVE TO SETTLE...pleas let someone know they have two remarkable and caring team memebers. In telln everyone to come see them if they need a car!!!

James Gero

Feb 6, 2014

It was fairly easy and not a pushy "car salesman" experience. It was comfortable for the most part, there were a few issues but minor. First, I felt as if the details were not as clear as they should have been. Granted, I was in a hurry to get to work, and the poor weather played a factor in the crunch for time. Secondly, (I understand that it was not an ideal customer with good credit), but I did not feel as if I got a "deal". I understand you are in the business to make money, as am I (I am a store manager in retail), however when a customer makes a large purchase with me I make sure that they are treated with 100% respect, and that they feel that they got a good deal. I was treated with 100% respect,but I did not feel as if I got a deal or value in my purchase. I feel that giving a customer a sense of value in their purchase is essential to repeat business. Even throwing that customer a bone such as "Hey, if there was one thing that you would change about this truck what would it be?" Then either offer them a percentage off of the item, or work the price of the item into the deal. That would show concern for he customer and it would help close more deals by giving them value for their purchase. Word would then spread about the exceptional service and value that Planet Ford offers their customers.

Abraham Reyna

Feb 3, 2014

It was pretty smooth. I knew what I wanted and then told salesman. He contacted me about 2 hours later matching what I wanted.

Jesus Valenzuela

Jan 24, 2014

Good service by the sales person nice and polite and a person you can negotiate with !!!!!!!!!!!!!!!!!!!

Huey Miller

Jan 21, 2014

Ramon Diaz was very professional and attentive to my needs. When I was taken back to F&I David Moran was very helpful and did an excellent job of finding me the best interest rate possible. I had read many negative reviews online about Planet Ford and almost went to another Ford dealership. I decided to give Planet a chance and it turned out to be the best car buying experience I have ever had. Thanks Ramon and David. I have already begun telling my neighbors and friends!!!

Larry Rankin

Nov 25, 2013

Overall it was an easy way to buy an automobile, although Jacoby was the only sales person that showed an interest in me upon my arrival. Most were just sitting around talking to each other.

Betty Williams

Nov 19, 2013

Everyone was pleasant and professional, except the waiting time is entirely too long!

Kevin Champagne

Nov 18, 2013

Came in to review purchasing a vehicle, salesman was very knowledgable and helpful. No big sales pitch and fluff. Listened to what i wanted, took me to it and asked me what he could do to help. Process was very quick and painless. Took delivery that afternoon, all went great, had a few small issues that i communicated back to my sales guy and he is taking care of everthing swiftly.

Christy Steindorf

Nov 12, 2013

Everyone was friendly and very proactive and went out of their way to find us what we wanted.

David Simpson

Nov 6, 2013

Overall buying experience at Planet Ford was exceptional. Our sales person, Dawn Eaton, is a tremendous asset to your organization. Michael, the Finance guy, was outstanding as well. The only negative part of our experience was being panhandled by a young man selling candy. We assumed it was sanctioned by Planet Ford management, but apparently it is not.

Justin Dorsett

Nov 5, 2013

Our experience at Planet Ford 45 went better than expected. I knew what I was going to pay for my new truck when I got there, and the inventory on the website was correct. Jake and Craig did an exceptional job of taking care of my wife and I while we were at the dealership and made it not seem so long.

Casey Wallace

Oct 31, 2013

Very good. Sales persons were responsive, management was professional, finance folks were informative. Over all, very pleased.

Ronald Waneck

Oct 30, 2013

My wife and I came looking for Expeditions, we found two we were interested in. One had a dead battery and we had to wait for about 45min or so to get a new battery and take a test drive. Your sales man Steve Buteri was working hard to help us look and test drive both vehicles and get the one with the dead battery running. The whole experience was very pleasant thanks to him. We were at the dealership several hours and ended up buying the Expedition that initially had the dead battery. And are very happy so far even though its only been a couple days since the purchase

Carol Diaz del Valle

Oct 28, 2013

We were very nervous because we really needed a new car and didn't know if we going to get approve due to our credit score, my husband had a good credit score but no enough history and had I good car payment history but low credit score :( ... But our Sales Consultant Bill Lynch was beyond Exceptional We felt that He really cared about us and our needs, he gave us helpful advise about our purchase and even tough took us very long time (almost 4hrs) to decide our best option and made the purchase, He was always nice, caring and willing to show any car we wanted to see with a Great Excellent Attitude and Sincere Smile !!! Thank you Bill ... Thank you Planet Ford!!

Richard Martin

Oct 24, 2013

Salesman (Eli) was very helpful and was able to "hurdle" all the problems I presented in purchasing the truck. The "Financing" guy was OK until he left Planet and lost the papers that I made a special trip to give him.

Amanda Sprankle

Oct 22, 2013

Great! Bill was great along with the rest of your team...............................

Jason Stryker

Oct 14, 2013

No complaints, great experience, look forward to my next purchase.

Jane Meadows

Oct 10, 2013

Ramon Diaz was a great salesman, very professional and yet friendly. I have recommended him to a friend that is looking , but doesn't know what vehicle they want or where to buy! In the past, the salesmen were nice enough, but honestly I would not have wanted to deal with any of them again and nor would they wanted to deal with me again, but Ramon is different, I didn't fluster him and he didn't bluster me. So I could easily recommend him to people. I would buy from him again! In finance , Al was a pleasure as well, he was very proficient at his job and happy to stay past 10 pm to close the deal. I know it is in their job description , but they did it with a smile, we laughed and had fun! I know it took at least 4 and a half hours to finish the paper work but it didn't seem that long! I once spent over 7 hours in a dealership ( in Conroe ) just getting to the price I would take, and a few more in finance and still a bit to get the car. So around 4 was great! Thank you Jane Meadows

Eric Kirchner

Oct 9, 2013

Met getting out of the car by Chason. Very nice and helpful drove us around to look at many trucks. Brought trucks to look at closer and drive. After market Jax was great. Very helpful and knowledgeable. Also remembered our name when we came back two days later. Buying was very smooth and I really liked the desk IPAD to sign papers. It was easy and even made it more fun to sign all those papers.

Aleska Evans

Oct 1, 2013

First of all, I began a great relationship with Planet Ford online. Then, my mom and I came in to inquire about the vehicle that I was interested in. Mr. Kenneth Lazard was extremely helpful, patient, and understanding, and a great host, not just a sales person. This was my and my mom's first time ever visiting Planet Ford, everyone at this dealership made our vehicle purchase experience very memorable. Mr. Arturo in finance was extremely knowledgeable and executed great understanding and patience as well. The whole experience was great! P.S. I want a "DOCU PAD" for Christmas!!!!:) Thank You Sincerely, a very Happy Customer. I will refer you all to my friends, family and colleagues!!! We love our Ford Explorer!!! Aleska M. Evans and Family

Christopher Hill

Sep 30, 2013

I found both of the people who we worked with very personable, and that very much brightened up my visit. Both Mister Mike Murfin and Mister William Ballard were incredibly helpful in the process.

Unearthlydust

Sep 26, 2013

I should be placing 3 reviews here because I have had 3 different experiences. Lets just start with the Dealership real quick. Its a very nice place, they offer food and drinks, great ionosphere, large selection of cars at cheaper prices then any other dealer and last but NOT least they do have a very friendly staff. That is, if they decide to work with you. Yup, you read that right. If they decide to work with you. (one last note: My friend bought 2 cars there and had a good experience) So 1st trip (1 1/2 years ago) I went with my freind when he was buying his truck. All was well, but I was looking for a car for my wife. I found a car I knew she would like, but they did NOT have the options that she wanted on the lot. I spoke to the sales man and asked if they could find the car with the options. (even spoke to finance and credit was not ran yet, looking for the car) They said they may have a few coming in on the next truck but they would search around. Last I heard from them. They never called me back and they never returned my call. So 2nd trip (8 months ago) my buddy decides to go back and buy his wife a new SUV, while I'm there I told the sales person about my last experience. He got the manager and we talked and they apologized for the miss-communication. OK great. Told them that my wife bought a New Optima but I was now looking for a truck. I wanted a basic F150 Extra Cab 4wd. A work style truck would be great. The only 2 they had on the lot were sold. So they said they would find me one. (I heard that before) Guess what! Last time I heard from them. So now the 3rd time. I don't wanna deal with these people now. I went looking at new F-150 this past weekend. I want a NICE truck and dont want to settle for a work truck. So I go to Ford in Katy and look at the trucks. The rebates were huge so this is good. I humored it and looked at Planet Ford. They have a ton of trucks that are in my budget and available. They were 2,500 cheaper on theirs. So I did the credit app (for the first time) and they called me. We start talking numbers via phone and email. Looks like this one is a go. So I waste my time driving up there. No problem. The last thing I told them was I'm not doing the BLACK BOOK TRADE. Black Book puts anyone 10,000 upside down. My pay off on my car in 13,800 and is selling in its condition on dealer lots for 18,000 but black book says trade is only 6,000.... Nope, I want 10,000 for it, I'll eat the 3,800 and they have an easy 8,000 profit. That was the last I heard from them. They said, "lets see what we can do" I had to leave to take care of a few things. They never called me back. So what did I do??? I went to Katy, traded my car, got 11,000 for it and bought a Rapture instead. Thank you Planet Ford for NOT SELLING ME ANYTHING. If the deal is not 100 percent in their favor, they blow you off. Avoid these people.

Brian McInnis

Sep 25, 2013

I got the truck I wanted at a fair price. The staff was very helpful During the whole process. Thank you

Larry Lotspeich

Sep 19, 2013

Denise was very good about having my vehicle ready upon arrival and the entire staff was very professional. I had two young children with me and although we spent about 5 hours in the dealership they were very content in the play area the entire time. The only negative was the haggling over the trade value which included some incorrect information designed to maximize the profit margin on the transaction. In the end I believe we worked to a fair value without issue and I walked away happy with my purchase and the level of service commitment after the sale has been great. I also appreciate the time spent with Mike Murphy in finance. I feel he did a great job explaining our options to us. Ben did a great job explaining the MyFord Sync system.

Diana Burney

Sep 17, 2013

Wonderful experience. I ended up with two salesmen as my original salesman was with another customer when I returned for the second time. Absolutely no pressure from either rep which I appreciated immensely. I purchased a new vehicle and both salesmen stayed with me until I drove it off the lot. I have already recommended Planet Ford to friends and family. Thank you!

Paul McLaughlin

Sep 16, 2013

Excellent. My second buying experience at Planet and while both have been good, this one was even better than the first. Planet obviously listens to their customers.

Ralph Finale

Sep 10, 2013

I forgot to mention how helpful Alvaro was. He showed me how beneficial the protection plan was so I added it to my purchase. Aaron the sale manager was great. He really appeared to enjoy his job and believed in his product.

JD Hoffman

Sep 9, 2013

It has been a few years since I purchased a new vehicle and the customer service I received from Joe T, Dora, and Kirby went above and beyond my past experiences with other dealerships. They were all very personable, informative, and most of all not the "in your face" type of sales people.

Rachel Wright

Sep 4, 2013

The hardest part about this purchase was deciding what color to choose. While the dealership was crowded and the wait was a little lengthy, Dora did everything to expedite the transaction.This truly was an excellent customer experience. Thank you.

Val

Sep 3, 2013

I called like 8-9 times and spoke to multiple people on the 2008 Navigator but nobody would ever call me back. Horrible service and follow up.

John Marshall

Aug 30, 2013

The best experience I've had purchasing a new vehicle. Everyone from the sales staff to the delivery was very friendly and helpful

Ricardo Zapata

Aug 28, 2013

It was great the sales man was very nice and kept informing me of when I was next at financing

Billy Cunningham

Aug 19, 2013

Called Austin the day before we were going to show up and he was waiting for us. Showed us the vehicle we had picked out on the internet and we wound up buying it. I guess the only thing that could possibly be improved and I am not sure it can, is the wait to get all the paper work signed. I know this is a high volume dealer and we were there on a slow day, but if I had to wait 2 hours or more to get the paper work done, I would have gone to another dealer. We did not have to this day, but heard that is a possibility. Over all the experience was very good.

Skip Comsia

Aug 14, 2013

Overall it was good. My concerns were: 1. selection wasn't as extensive as I would have thought 2. wait time between stations was too long 3. aftermarket sales guy wasn't on par with others 4. option person should have been available before the final deal was completed.

Dale Whittle

Aug 12, 2013

For once, we found a dealership that honored their Internet price with no haggling. Our salesman, Kenneth Lazard, was very professional and the entire experience was enjoyable. As long as you continue to do business this way, we will do business with you.

Samuel Reyes

Aug 7, 2013

Very efficient and well coordinated. Time consumption for each event leading up to finance was great. All was great. Thank You.

Linda and Bob West

Aug 5, 2013

we have bought numerous used cars from Planet and WE ONLY USE JASON SAMPSON as our sales person!! he is very personable, takes time to listen, shows concern for keeping within our budget, and is just a NICE GUY. We have been to other dealerships and always come back to see him.

William Wightman

Aug 2, 2013

Craig Jones is by far the most thorough salesman I've ever meet. I will refer anyone to him. And no he didn't ask me to say that! He is a true asset and I wouldn't of purchased a vehicle from you if he wasn't there.

Cindy Howard

Jul 31, 2013

I always get frustrated with the wait time...so you have too much time invested to turn down the deal. It just shouldn't take 4 hours to purchase a car. Other than that, everyone was pleasant and good to deal with.

David Guarino

Jul 24, 2013

Everyone from sales to financing to delievery treated us exceptionally.

Michael Garza

Jul 22, 2013

This was one of the buying experiences that I have had. If there was any one thing not make it totally exceptional it was the wait for the finance. Over an hour to get into someone. But I must say that when I got in Mike was exceptional. If and when I buy another vehicle I want him AND Ken for the salesman. Ken was the type of salesman I like. He was

Lauren Lindsey

Jul 15, 2013

We had the best experience we've ever had when buying a vehicle. Denise and Mike did a great job! We will definitely be coming back for all future vehicle purchases and will be sending all friends and family to Planet Ford 45!

John Rendon

Jul 3, 2013

Relaxing and low pressure. Denise was extremely patient and helpful as I made my decision & purchase.

James Fowler

Jul 1, 2013

Very good considering it was car buying which usually is not a good experience. Damon Moore was exceptional. I knew what I wanted when I came in and the whole process was smooth and fairly quick.

Peter Kurz

Jun 28, 2013

Chris - very personable - helpfull when we test drove. Will - Very helpful...got the 'preliminary' paperwork done quickly. provided good information along the way. Theo - got the financials done quickly...

david barrow

Jun 24, 2013

well we got the car we wanted we stated a price the used car dept agreeded then when it came to financing they added 750.00 for prep that was not told to us when we agreeded on the price. i had the car 47 days and i got a check engin light come on the gas sealer was broken when we purchased it they did not tell us so i had to pay 100.00 dollars to get it fixed when that is basic equipment that should have been checked. the service dept took one look at it and said this is the problem its broken. i asked the used car dept to fix it since they just now got my licence plates in and they gave me the wrong plates. and that is a safety issue the gas cap being broken. the manager we sdold it as is we are not responsible he said he would pay part of the labor which is just paperwork they charged 2 hours on the fix but it only took them 20 minutes to fix it and he said we are in our rights. so iguess ur used car dept fix as little as possiable so you have ot bring it back in to get it fixed and you make your money back one way or the other. the service dept was great but the used car dept i will not go back there to buy another vehicle. make sure there are broken items on tyhe outside of the car that need to be fixed and have the used car dept stop acting like a tote your note place. just get them in the car then let them deal with it. the service dept could look and tell the gas cap dealer was bad by just looking at it but the used car refused to take responsibility

George Willis

Jun 19, 2013

I tried but failed to get a sales person to help me for 40 minutes in the showroom on Saturday. To be fair, it was quiet busy. Once I did get a salesperson, she didn't really know much about the MyFord Touch System in the car or how to get the car out of transport mode. I provided this feedback to her after the sale. It's never good to look like you don't understand your product. Being in continuous improvement as a vocation, I also understand you can't improve without honest feedback. Along those lines, I had to wait about 1 1/2 after I decided I wanted the car to see the finance department to go through the forms. This seems excessive and is another area you could improve on. On the positive side, I was very happy that I got to pick and choose the dealer installed options. Too many dealerships shove a bunch of options you don't want down your throat by pre-installing them. Overall a decent experience, but definitely room for improvement.

Sarah Lawrence

Jun 17, 2013

Simple and easy. Great service! Jeffrey was great and explained everything perfectly. Also, David our finance manager was very nice and efficient.

Christi McCormack

Jun 14, 2013

I had a great experience at Planet Ford. Shawn and Damon were very helpful in purchasing my Explorer. I would definitley use Planet Ford for my future purchases!

Todd Hughes

Jun 12, 2013

My experience was very pleasant overall. Everyone was friendly & not overly aggressive as I've experienced at other dealerships. The waiting area was very clean & comfortable. The buying process was smooth, although it took what seemed like a lot of time. That might be attributable to me having worked all day & being tired & hungry. I would recommend Planet Ford & have already done so. A co-worker bought a truck from you on Friday & a friend of mine is planning on coming by as well

Verl Seger

Jun 10, 2013

The salesman was very nice along with the other people we talked to.They made it easier for us to find the car we were looking for. Thanks! To all the people involved.

Sam Walling

Jun 7, 2013

The buying experience was great, but pick up was quite a hassle. The salesman told me the body work was done then called to sa it wasn't andw as going to be fixed between 6pm that night and 8 am the next morning. After some pressing he agreed to let me come get it but said I would have to speak to someone else for pickup. When I arrived to the dealership I was onc again told it was not ready but after finding the car myself on the lot it was actually ready. However, I discovered the next morning that the car had been driven over 500 miles more than was signed off on by both myself and thefinance guy. I had been given several business cards by the salesman to give to friends. I will not be doing this after the pick up and delivery experience.

Vic Williams

Jun 6, 2013

I wanted to send you a quick note to let you know how much I appreciated the way I was treated Friday at your dealership. I emailed with MeMe several times before we came down and she was always prompt and professional with her responses. One we arrived we were made to feel welcome and kept informed of what was happening at all times. Adam did the financing and was very easy to work with. Although we had to travel 200 miles to Planet 45, I will not hesitate to recommend y'all to my family and friends. Thanks again for a great car buying experience!

Rick

Mar 16, 2013

Showed up at the dealership and found a minivan we liked. We took it for a test drive came back and was ready to sign. I showed mention I was already approved and had my voucher from my bank so this should be a easy deal. First, they came and tried to up the internet price by $3,000 I pointed this out and the came down. Then they tried to sell me that it was a cash deal so they were going to add $1500.00 to the price. I mentioned that would be considered an unfair trade transaction and they instantly said they were sorry it must have been a mistake. Finally we got to finance and they came back with there was a 27% dealership fee they were going to make me pay when it is a dealership fee. The finance guy then said that we had to finance with them and they couldnt do anything for us. They wasted 2 hours of my time with their shady sales tactics and bs fees. I wouldnt not recommend this dealership to anyone.

Robie

Sep 8, 2012

I was so nervous about my purchase, being a first time buyer. Gino made the experience less stressful and a memorable one! The carI picked was still available on the lot, I test drove and started my paperwork the same day. Upon arrival the next day I was approved for the vehicle of my Dreams!!! My 2008 Lexus IS250! I want to thank Giovanni M. and Arthur W. for assisting me with my purchase! I will most def send everyone I know there!! IF YOU ARE IN SEARCH OF A CAR, GO SEE "GINO" AT PLANET FORD 45! =)

NTtTt

Aug 17, 2012

Last night I made a phone call to the dealership inquiring about a car that was for sale on your lot. A pre-owned 2011 VW Jetta 2.5L SEL (black on black). I made an appointment to come in today and view the car and mentioned to the sales person on the phone I have my down payment of $7,500 cash ready to purchase today. Everything sounded wonderful, I even filled out the pre-approval credit app online after I got off the phone and was approved. I showed up for my appointment only to find that the person I had made the appointment with was unavailable to see me, and then someone else walked me around the facility for 30 minutes and had me waiting around wasting my time only to find out that the vehicle had been sold earlier. Now the credit app goes against me as an inquiry. I wasted about 1 hour of my evening and a few gallons of gasoline to get there only to be told the vehicle I was seeking is gone. My suggestion on how to handle this situation with future customers (because I will not be coming back) is that you call the people interested in that vehicle and do them the courtesy of telling them they don't have to waste their time driving up to see a car that does not exist on the marketplace anymore. The dealership knew I had an appointment to view that specific vehicle, and the dealership then sold the car and failed to inform me, thus wasting my valuable time and testing my patience with your organization. I will not be back and will definitely inform my colleagues and associates as well as friends and family of your lack of customer service.

needusedsuv

Jun 23, 2012

Found a vehicle on cars.com and made several inquiries, emails and phone calls and got no response at all. Must not be interested in selling cars OR they never had the car posted to cars.com in the first place.

The Mother Ship

Apr 12, 2012

I viewed a 2007 Nissan Quest minivan for sale at Planet Ford on the website www.cars.com. It was priced at $11998, which was a good deal for the mileage (68k). I called the toll-free number to verify and to make an offer and I was told that I needed to come into the dealer to negotiate, which I expected. However, I was also told that since the vehicle had been on the lot for a long time, the manager would be more than willing to negotiate because they wanted to move it. I told her I was glad to hear that because I would be driving for over and hour with 3 children to see the vehicle. Upon arrival, the van had a sign in the window stating that the internet price was $24,000 ! This is flatly incorrect, and well over the blue book value, but they were unwilling to negotiate. They either put the sign in the window to make the cars.com price look really good or they made a huge mistake. Either way, my time and gas are wasted, as is my family's patience. I would recommend a more competent dealer.

Grann

Dec 1, 2011

Excellent place to purchase vehicle. Friendly staff. Quick and easy transaction

Chris

Nov 21, 2011

Great place to buy a car. The sales and finance personnel are great.

Mike J

Oct 14, 2011

Very good customer service. great deals and great financing

kinney

Aug 15, 2011

Max was great. He had an excellent personality. Took care of my needs.

chinkie

Aug 2, 2011

It was an awesome experience and the follow up by the staff to ensure my satisfaction has been tremendous.

carlita

Jul 29, 2011

Very friendly atmosphere! They showed they care about customers! Offered soda/water, asked if we were comfortable, asked if we had any questions, came out and checked on us periodically while we waited- these were just a few examples.

bernie

Jul 28, 2011

Excellent start to finish! NO complaints! Nice visit!

ellen

Jul 22, 2011

Richard Fuller, being a Christian man, was the only reason I made the trek to Texas.

Genni

Jul 22, 2011

It was a great experience. Salesman Ed Lambert and finance manager Lico Cisneros were helpful in making my purchase. With employees like these two to help people, I will always be a Ford man.

blondie

Jul 21, 2011

Our salesman was awesome and the atmosphere he created was a big factor in us buying!