Used Cars for Sale at Pohanka Acura in Chantilly, VA

AcuraILX2017

Nov 15, 2016

Ended up getting a 2017 Acura ILX and my experience was wonderful dealing with the salesman Yasir Raphael. He showed us the vehicles and was very knowledgeable about the different specs of the car. He was not pushy or rude when talking about the cars and was very respectful and helpful when answering questions. He got me a great deal on the car and i walked away a happy customer..

C.H.

Nov 15, 2016

Worked with Phuong while looking into buying a 2017 MDX and a used 2016 MDX. Phuong demonstrated a in depth understanding of the cars she was selling. She worked hard to be sure that we had time to decide if the MDX was the vehicle for us. She even coordinated an over night loaner so that we could 'live' with the MDX for a day.Her negotiating style was straight forward and honest, and lacked the misleading statements and tactics used by many other new car sales people. Ultimately, my wife decided she wanted a minivan rather than the MDX, but working with Phuong was a pleasure. If you are looking to purchase a new or used car. I would recommend Phuong.

chellenewrdx

Nov 13, 2016

Bought 2017 Acura RDX recently and had a wonderful experience. Linda Hemmer was the ideal salesperson from the beginning of the process to the end. She was very professional, very personable, not pushy, provided honest suggestions and opinions and allowed me to figure out what I wanted before committing to the right car. I'm very happy with the process and my new car!

Bill

Nov 8, 2016

I would highly recommend Frank Ha and Pohanka Acura. Although a volume dealer Pohanka Acura has clearly put an extra effort into customer service. I recently purchased a 2016 TLX Acura I found on line. Frank Ha was my sales agent and I will say this was the smoothest, friendliest car purchase that I have ever experienced. Frank was VERY prompt in answering my emails, texts and returning my calls. A price was negotiated over the phone and it only took only an hour or so to complete the sale with NO hidden costs when I picked up the car. Again, I would highly recommend Frank Ha and Pohanka Acura.

Acurarlx2016

Nov 8, 2016

I have bought vehicles from Pohanka Acura for the last 15 years and have never had any issues with service or sales. The sales process is always professional and quick thanks to the GM Lenny and the GSM Jamal. The sales crew is exceptional. I highly recommend this dealership and brand...they are the number one dealership in the country for a reason!!-Spicer

Bill

Nov 8, 2016

I would highly recommend Frank Ha and Pohanka Acura. Although a volume dealer Pohanka Acura has clearly put an extra effort into customer service. I recently purchased a 2016 TLX Acura I found on line. Frank Ha was my sales agent and I will say this was the smoothest, friendliest car purchase that I have ever experienced. Frank was VERY prompt in answering my emails, texts and returning my calls. A price was negotiated over the phone and it only took only an hour or so to complete the sale with NO hidden costs when I picked up the car. Again, I would highly recommend Frank Ha and Pohanka Acura.

Cyndi

Nov 7, 2016

John Brockmeyer was/is amazing! I reached out online for info and consideration of the new 2017 Acura MDX. When I went in I had no intention of buying a new car on the spot but John's attention to my needs, explaining the vehicle features, taking me over to the service department to talk, and not applying pressure in any way to settle for less than what I wanted really put me over the edge. I bought the car on the spot and am LOVING IT!

micazz54

Nov 6, 2016

Yong Kim provided excellent sales and service support for our new purchase. He was willing to work with us and bring together the best deal possible. I would highly recommend Yong and Pohanka Acura for your next car purchase.

JLM

Nov 5, 2016

I appreciate the way the dealership worked with us so efficiently and carefully. It was evident they work well as a team and they truly know the vehicles they are selling.

Jomini

Nov 1, 2016

I have bought numerous cars before from high-end sedans, customized SUV's, to standard CarMax purchases, and I have never encountered a sales person that I would recommend. Mostly I felt I needed a shower after dealing with the sales personnel, but Wally and Pohanka changed all that (mostly Wally). I felt that both the dealership and I got a good deal on the transaction and I can honestly say that Wally took great care in supporting us and providing service. I would happily recommend Wally to any and all friends that were interested in an Acura, and I would suggest they search him out if they want an Acura.Thank you Wally and thank you Pohanka for having the dedication and foresight to hire such a great brand representative.

nathar123

Oct 25, 2016

I called Pohanka to inquire about an RDX I saw online. Brian assisted me and we set an appointment to come in that day to see the car. Brian was very friendly and answered all my questions. He even had the car waiting outside ready to test drive. Everyone I came across with at the dealership was very friendly and had great customer service. I am VERY happy with my new RDX and I would definitely recommend Brian for any car purchase!

Sp1

Oct 24, 2016

I recently made my first car purchase here at Pohanka Acura and was very happy to have had a great first time experience. Josh sat down with me and walked me through the whole process - breaking everything down and answering all of my questions with patience and enthusiasm. I felt that all of my needs were catered to and the support that I received was personalized for me and my preferences. I believe that they truly work with you to help you get the best possible deal you can get. I would highly recommend this dealership for anyone looking to purchase a car :)

Rachface

Oct 23, 2016

I've purchased other vehicles in the past, but always had the opportunity to pay in full. This time around, I financed so that I'd be able to get something that would be nice for years to come. I was scared to do it, but Josh and the rest of the staff at Pohanka did an excellent job making sure that I was comfortable with my purchase. It was a pain-free process, I was treated with respect, there was absolutely no pressure, and I drove away in love with my RDX! 10/10 definitely recommend.

Yon

Oct 23, 2016

Frank was so helpful! He made our car buying experience very enjoyable and painfree. We are very happy with our purchase and our experience. Thank you!

MPower

Oct 12, 2016

I called Pohanka to inquire about a car I saw online and spoke to Hana. She was very pleasant and answered all my questions about the car. We set up a time to meet the next day. I informed her I did not have a lot of time since I had two young kids at home and wanted to get right to the point if I was interested in the car. I decided I wanted the car and she went above and beyond to get me a price I was comfortable paying. Not only that she offered me a price on my car for trade in which I could not refuse. I was not planning on doing a trade in. She made the process simple and fast and made sure my new car was detailed to my liking. I came in with my old car, left with a new one in a matter of a few hours happy. Highly recommend Hana!Thank you

Jeffrey

Oct 11, 2016

Elizabeth is Awesome!! She worked tirelessly to ensure that we not only received a great car, but an excellent deal. The Pohanka team makes the new vehicle car buying experience about as efficient and seamless to me as it can be. Thank you!!

Chichman01

Oct 8, 2016

I had been working with Hana Supnadi at Pohanaka and other dealerships. I received an offer from Frankel Acura that turned out to be a ploy to get me in (if it seems to good to be true, it probably is). I was honest with Hana and she came through with a great price that made me realize customer service still does exist!!! She was effiecient, more than fair, and extraordinarily pleasent to work with. I would recommend her and Pohanka to anyone.

GAK NJ34

Oct 7, 2016

Phillip Carleton is indeed "The Man". From the moment I first made contact with him on the phone, after conducting an extensive hunt for a well-priced fully loaded 2016 MDX SH-AWD Advance with Entertainment, I knew I had find an honest and fully engaged sales rep.We spent a lot of initial time on the phone, because the dealership was 200+ miles from my phone -- I had found the car on AutoTrader. Pohanka's price was dramatically better than anyone else's -- and I knew I'd best gobble that black-on-black '16 up -- because it was a steal.In numerous conversations with Philip he was transparents about everything - I didn't feel he was sandbagging me.Now I'm not stupid -- I know that the dealers WANT you to believe that you've done better than you have - and that there are holdbacks and other incentives which make them whole even when the price is low. But fundamentally, the pricing on the car was so rock solid that it didn't matter -- I felt they had a right to take something off the table.We did a trade-in. He worked hard to ensure that I got the same price offered to me that had been offered at another dealership, even though initially his used car evaluator was well below that number.On the day we showed up to pick up the MDX, it was almost funny -- he recognized me immediately - and we had an easy and fun time transacting the details of the purchase.He also did what others have not -- he went to great trouble to make sure we had genuine comfort with the car, and coached us in GREAT detail on the myriad systems. And finally, we got a follow-up call a couple of days later, wanting to be sure that we were satisfied and that all was right. He was entirely sincere -- this wasn't a kiss-off -- and when my wife had concerns about how her Samsung Bluetooth was working properly between the car and her Waze app, he took genuine interest in helping us resolve it.So - bottom line -- he's a great fellow, entirely affable and likeable -- and conducted himself with professionalism and warmth. We got a very fair deal from Pohanka.What more can you ask for?

happy123

Oct 3, 2016

I had a good experience at Pohanka Acura. The original salesperson I began working with had to leave before all the paperwork was completed on my purchase and Joshua stepped in and ensured the remaining time at the dealership was stress free. He was very helpful and was able to answer any questions I had. He offered his services to help explain some of the technology functions on my vehicle and other questions I might have after driving my new vehicle for a couple days. After speaking with him I could tell he was very knowledgeable about the vehicle and provided a lot of informative information. I would definitely recommend Joshua to friends interested in purchasing a Acura vehicle.

romanocj

Oct 1, 2016

I just got my 4th Acura from Pohanka and am very happy with the help I received from Phuong Davidson (703-652-3664). She is the bomb! She took care of me and worked hard to get me what I wanted. Super sweet, a hard worker, and real cares about the customer. I got my last new Acura from another Dealer in the DC area and was not as happy with the assistance I received. I got my first one at Pohanka in the early 2000s so I went back to Pohanks. They are also where I historically have had all my service done as well and that is also a great experience. I was also looking as going American with a Chevy Malibu (which Phuong also helped me with since they are part of the Pohanka family) but ultimately decided on Acura after owning 3 of them 2 TLs and a TSX. I got the TLX this time with the Tech package. The Business and Finance side of it was super fast and efficient. Usually you sit with the Finance guy for an 45-60 minutes. I was out in 30! Love that! Great experience overall.

wdeng123

Sep 29, 2016

This is my fastest car shopping experience, thanks to Yong Kim's professional services. He's very knowledgeable on Acura features and come up with competitive offers. We did our homework and Mr Kim is working hard to get our expectations met. Overall I'm happy with the service and the new car. Would definitely recommend Pohanka to my friend.

Taipei0707

Sep 22, 2016

Yong Kim is an awesome person! I am very impressed for his service. I search lots of car from CarGurus but Yong Kim is the only one who kept tracking you whether you buy car or not. Briefly to say, great experience and great dealer!

Susan

Sep 21, 2016

Purchased a new Acura MDX. John Brockmeyer was my sales representative. Very helpful, professional, respectful.........The entire experience was positive and I highly recommend Pohanka Acura as well as working with John.

Cynthia

Sep 19, 2016

My sales person Hani was very helpful and courteous. He helped me get the deal and the car I want.

Jayjay

Sep 19, 2016

From the moment I walked in I felt the staff at Pohanka was working for me. After speaking with Ziad on the phone he was confident that he could get me in the vehicle I wanted. I have delt with other dealerships even another Acura dealership where I felt my time was wasted but at Pohanka they got the deal done and I will certainly be back and recommend Pohanka to family and friends.

Krishna Peddireddy

Sep 14, 2016

Josh was very helpful and customer oriented. I had to change my options a day after my car purchase was completed. Josh was so friendly and with so much patience he walked me through the new options I was looking for. Finally I got my new 2007 Acura MDX delivered with the packages and customizations I was looking for. It was a great buying experience.Thank you Josh.

Scott Kim

Sep 9, 2016

Prior to Pohanka Acura, I had bought 4 cars from Toyota, Honda, Nissan and Hyundai. However, I have been to a lot more dealers, more than 20 to buy those 4 cars. Every single of them, I was exhausted to deal with those sales people in price and trade-in price. I was even getting a headache when I decided to get a new car because my CRV was getting old.However, the experience with Frank Ha was totally different. Actually, I was enjoying it.He was very friendly and knowledgeable. He first took care of my car's trade in value while we are checking out the new car. Usually, they do this last because they don't want to waste their time. However, he did it first even he was not sure if I am going to buy a new car or not. This made a big difference and it helped us to speed up the negotiation. So far it was my best buying experience.

C. Rush

Sep 7, 2016

Joshua Gettis was friendly and straightforward and helped me find the right vehicle, in the right price range for my budget. He was patient and very well informed. He was happy to show me around the lot as I looked at every possible option to find the right car.Once we selected a vehicle, he made the trade-in/buying process very quick and easy. The customer service provided by everyone at this dealership was prompt and friendly. I would definitely buy from here again.

Banker

Sep 7, 2016

We are very satisfied with our purchase at Pohanka, mainly due to the excellent service rendered by our salesperson, Hana Supandi. We walked-in to the dealership to a warm welcome by her at the doorstep and walked out in less than two hours with a new RDX. Would certainly recommend the dealership!

Catherine Rush

Sep 7, 2016

Joshua Gettis was friendly and straightforward and helped me find the right vehicle, in the right price range for my budget. He was patient and very well informed. He was happy to show me around the lot as I looked at every possible option to find the right car.Once we selected a vehicle, he made the trade-in/buying process very quick and easy. The customer service provided by everyone at this dealership was prompt and friendly. I would definitely buy from here again.

Darrell White

Sep 6, 2016

The car buying experience at Pohanka was great!! We visited Pohanka Acura back in February and were met by sales associate Elizabeth Kim. She greeted us with a friendly smile and quickly put us at ease. She asked what we were looking for and offered us a test drive of a new TLX. We completed the test drive and then informed Elizabeth that we weren't ready to purchase. She asked if she could stay in touch and we said that would be fine. She continued to contact us at least once a month for the next several months. We were finally ready in August and met with Elizabeth again and were able to close a deal on a new TLX. The process that evening took only a few hours. Everyone at the dealership were extremely friendly and helpful. This is the second new Acura we've purchased from Pohanka, and it won't be the last. I would certainly recommend Pohanka Acura to anyone looking for a new car!

Dr. X

Sep 6, 2016

Great experience from moment walking in. Yong Kim was knowledgeable and extremely helpful. He took the time to understand what I was looking for and he then shared his expertise thoughtfully.

Bobby

Sep 3, 2016

We worked with Hana and she made buying a car a nice experience and made exceptions to their process since we were traveling form SE North Carolina. She made sure everything was in order when we arrived and it was. She explained most of the cars features and demonstrated them on a test drive. Very difficult to cover every detail the first time.She is highly focused to make buying a car or SUV a pleasant experence and is on a jouney to become an outstanding sales resource for Pohanka Acura.

Jules

Sep 3, 2016

The customer service at Pohanka was amazing. I worked with Shawn and Hana to purchase a used 2016 MDX. I have been in many other dealerships and they were a cut above the rest. They even drove me where I needed to be and dropped my car off at my house. Shawn was very knowledgable about the vehicle and Hana is such a doll to work with. I would definitely work with them again!Customer Service is key to me. I will pay extra to have great customer service, but I don't think I had to a Pohanka!

Joelle

Sep 1, 2016

My car buying experience with Pohanka Acura with Anas Najjar was simply amazing. After a test drive with Anas explaining all of the features of the car we started talking price. I gave him the price I wanted to pay and he came back lower than my requested price using an online deal. I walked away feeling like Anas had sold me an awesome car and he got me the best deal he could. I would definitely recommend Anas to anyone in the market for a car at Pohanka.

toniomex

Sep 1, 2016

We've just bough a used 2013 Santa Fe at Pohanka Acura, and Hana was very efficient for the deal : all was clear, the presentation of the car was perfect, and we were able to complete the process very efficiently.I strongly recommend buying your car there, specially with Hana.Antoine

MKRoccketMan

Aug 31, 2016

Elizabeth worked tirelessly to get me the excellent deal I was looking for, and made the new vehicle car buying experience about as efficient and seamless to me as it can be. This is my 6th new vehicle with Pohanka Acura over the last 11 years, and they keep getting it better and better making the experience as customer focused and friendly as possible, and I will continue to purchase my vehicles at Pohanka.

Stewart372

Aug 31, 2016

This is our second Acura my wife and I purchased from MR Yong Kim from Pohanka Acura. MR Kim was extremely helpful and informative throughout the transaction. We specifically scheduled an appointment with Yong Kim based on our previous relationship when we purchased our first Acura several years ago. We are very pleased with our new car and the kind assistance from Yong. He is a pleasure to work with.

Hung Le

Aug 31, 2016

Anas kept up with the email communication on our inquiry for a 2016 MDX and spent time to explain about the car features as well as a test drive for demonstration. He is knowledgeable about the product and courteous, not pushy. We agreed on the sale price within half hour, which is something we did not experienced with other car buying deals. We definitely recommend Anas and Pohanka!!!

Ashley Tauzier

Aug 30, 2016

Hana did an awesome job! Her knowledge of the MDX was so good. She walked me through all the different features during test drive and at delivery. She really knows her stuff!

Marine

Aug 30, 2016

Hana did a great job. Her pleasant personality and knowledge about the Acura made it easy for us. She was persistent in pointing out benefits of the Acura. Her phone call on the day we were about to purchase another car was convincing and led to our purchase of the Acura. Will recommend her to our friends who are considering buying a new vehicle.

ralexander1211

Aug 30, 2016

I spent many hours working with Anas Najjar at Pohanka Acura to find the right Acura at the right price. He was very patient with me - I visited their dealership several times over several days and test drove several different cars; mostly because I was unsure of exactly what I wanted. I also had a trade-in that needed a little TLC for which they gave me a very fair offer. Anas never showed impatience when I tested 4 different SUVs between used RDX and MDXs. Their pricing is extremely aggressive. It's clear that they want to start the conversation by having the lowest list price in the area. Everytime I extended a search for a specific model they were showing up with the lowest price. Throughout the process, Anas and Jamaal (Sales manager) made me feel very at ease. I had my preconceptions about how the negotiation process would go, expecting it to be very intimidating and stressful. They disproved my assumptions by making it really easy, casual, and I never once felt pressure to make a decision I was not comfortable with. There were times that we did not agree on a price, but it's not like they were pushing me any more than I was pushing back at them. All in all I was really happy with the whole experience. When the hardest part is figuring out what car you want, I'd say it went pretty well. I went in planning to buy a used 2016 RDX, and ended up leasing a brand new 2017 MDX and I could not be happier with that decision. Their professionalism and courtesy throughout the process made me much more comfortable with my decision. I encourage anyone in the market for an Acura to stop in and ask for Anas.

Acura Lover

Aug 29, 2016

We were treated in a professional and courteous manner. Joshua explained the features in the car. He assisted in setting up my iPhone in the car.

JHall1389

Aug 29, 2016

Purchasing a vehicle can be an exhausting process with various factors in your decision making. Its often intimidating as some dealerships apply sales pressure as soon as you express interest in a vehicle. That was not the case at Pohanka Acura working with Phillip Carleton. From the very first interaction he was laid back making you feel comfortable as if you had known him for years. The test drive is where I feel he stood out above any other experience Ive had. Instead of just giving you the keys to circle around the block, Phillip took the time to sit in the driver seat showing all the interior features of the vehicle. Next he drove the vehicle a short distance to demonstrate all the additional features that I possibly wouldnt have noticed/tested had he not done so. During the sales process he was very knowledgeable on a lot of tough questions I had and made himself readily available with quick responses to any email/phone call. During the final sales process he was extremely detailed on every document making sure I had a full understanding before moving on. Its not often you make large purchases feeling as if you 100% made the right decision but Phillip made the process so transparent I drove away smiling with confidence. Additional Ryan Cartee provided me multiple options for additional packages while purchasing a vehicle. He did not pressure or over elaborate on anything like I have experienced in the past. After discussing multiple options he customized what exactly I was looking for instead of a fixed package of something I did not want.

Shawn Milletary

Aug 28, 2016

John Brockmeyer (sales) and Ziad Rahme (finance) are Rockstars! Tons of patience throughout the entire process! Thanks for the wonderful experience!

Scott T.

Aug 28, 2016

This was an extremely fast and satisfying car buying experience. Mr. Kim was extremely helpful and knowledgeable about the vehicle we purchased. No pressure, hassle and haggle free, the way car buying should be. I highly recommend if you are in the market for an Acura!Scott Taylor

Ram

Aug 26, 2016

Joshua helped us get the price we were looking for. Professional, courteous and patient. would recommend him for purchase of any car at this dealership.

Willie

Aug 26, 2016

I usually find buying a new car to be lengthy process and not always a pleasant experience. My experience this time has been a good one. I credit this to my search on line for the internet price and the friendly negotiation for a fair price. I spoke to a two employees who quoted a price and set up my test drive. Elizabeth Kim showed me the many features of this 2017 MDX including the safety features . We took the test drive and then sat down for the price negotiation and later approved by Jamal Edmonds. What impressed me when I picked up the car is Elizabeth's special attention to details of the car and even set up the many details including the navigation, radio, home link .

Melvin10

Aug 26, 2016

Joshua not just helped me to find what I was looking for, he also gave me important information about the dealership. The service in this dealer is pleasant.

nishan

Aug 25, 2016

I went to Pohanka Acura in Chantilly to buy my first SUV. I spoke with Hana Supandi to see my options. She is very friendly and very knowledgeable with the products. She showed me all the options I have and once I decided which car I liked she explained me A to Z about the car. My credit score was not that good, but she worked with her financial manager to get approved me. She gave me a very good deal with the loan and the car, I and very satisfied and happy with my car buying experience with Pohanka Acura. Specially with Hana Supandi. I just want to say thank you so much for making this happened and We will come to your dealer shop years to come.

Woody_ACURATLX

Aug 25, 2016

Yong Kim was upfront, friendly and knowledgeable of the Acura vehicle line. I reached out to him via email initially with specific questions and he provided me quick sales numbers and offers for me to consider when purchasing my new 2016 TLX. I had received poor experience at another dealership close to my home but after Yong's friendly approach, I decided to check out the Pohanka Acura dealership in Chantilly. It was an amazing experience. The offer to purchase was exactly what he presented me with before coming in. The only surprise was that Acura was able to match my already low interest rate that I received from Navy Federal Credit Union. It was a deal that I could not walk away from! After purchase, Yong spent time giving me an introduction and setting me up with all the new features in my car. I drove home with the understanding of the different features and the great feeling that I received an amazing deal. While there, the General Manager (Lenny Gonzales) introduced himself to me and thanked me for my business. It was an unexpected and sincere gesture that made me feel truly appreciated for being a customer. I will refer all my friends, family and colleagues to Pohanka Acura and suggest they work directly with Yong Kim and Lenny Gonzales.

kevinacura

Aug 24, 2016

I came in late to see Lenny Gonzalez for a TLX. He assigned me to Elizabeth in which was the end of the day. She had no problem to assist me and my cousin to buy their new car for his family. It was after 10:00 P.M. when we left and she was right by our side the whole time. She is full of product knowledge which is important being new to the Acra family for us. I definitely recommend doing future business with Ms. Kim for future business. Lenny Gonzalez will take care of the numbersame for you ;)

Bdelany

Aug 19, 2016

I went into Pohanka Acura to meet with Josh and instantly felt comfortable. He was professional, welcoming and ready to help. Being my first car buying experience of my own, it was a slightly overwhelming prospect. Josh and Ryan made me feel at ease and was incredibly patient with me and helping me through the process step by step. I walked out with the car of my dreams and felt like they really took what I was looking for and made it happen. I could not be happier with my experience and with my new TLX!!

James Lyons

Aug 18, 2016

Low pressure buying experience overall meaning they will not try to force a sale on you if you're not willing and make that clear If the car you want is not on the lot, they will try to find you a similar car although it may be slightly higher prices than what you had asked for originallyOne critique is the amount of time you may have to spend waiting to close on your documents and then walk off the lot with the car. Once they have you sign preliminary paperwork and they know you are committed to the purchase, you may have to wait 2-3 hours to close on your loan or sign the appropriate paperwork. Your sales guy will try to expedite this waiting period but he or she will likely go back to selling cars (which is fine) while you sit and wait for your car and paperwork to get processed at the dealership. Overall, a very positive experience but don't expect to leave the dealership quickly after you've reached terms

Murray113

Aug 18, 2016

Young was verify helpful. I have never leased a car. He made the process easy. Very Professional. I did not feel pressured at all. I emailed him he called later that same day. It rained for two straight days and we scheduled a time for me to come in. Other dealerships called for days in a row; which is why I returned to Pohanka. A stress free process

Mslovesponge

Aug 17, 2016

My son and I were acknowledge from the time we entered and there after. Hana & Joshua were EXCELLENT! We drove out with a new and pre owned vehicles!

stevea

Aug 16, 2016

This was the second Acura we bought from Pohanka Acura and we received the same great service as was the case with the MDX purchase a few years back. Both Hanna and Scott did a great job, were very responsive, and professional during our negotiations with the dealership.

tonggi

Aug 15, 2016

Phil did a great job calling me and keeping me posted with the sale. The car was prepped perfectly for our arrival and his very welcoming attitude was nice to have, made the deal more laid back and easy going. He made us feel very welcomed and appreciated even though we purchased a used car.The transaction was smooth and fast, got us in and out on a busy Saturday morning. Even though we are hours away I wouldn't hesitate to come back to VA and deal with Phil again.Thanks again Phil!

Vincent Dasari

Aug 15, 2016

Hong did an awesome job in selling me my 2016 TLX and gave an amazing deal that I couldn't even say "NO" to. He was very helpful in giving me all the information I needed to buy my very first car!Thanks Yong!

Will jones

Aug 15, 2016

I happened to be in northern Virginia for a conference while visiting from the Norfolk area. Had been looking for an SUV and am a loyal Acura customer. I noticed on line that the Pohanka Acura dealership was the largest one in the US so had to think that they would provide a very competitive deal for the SUV I was looking for. Got in touch with Elizabeth Kim at the dealership and stopped by for a test drive. She was awesome as was the dealership with what I thought to be a super "deal" on the vehicle that I wanted. Couldn't have been more pleased with the experience and would recommend Ms Kim and Pohanka to anyone! William

Happy buyer

Aug 13, 2016

Hong did a very good job selling us our RDX. He knew the car and what it could do. He wasn't pushy but work to earn our business. Best of all he did what he said he would- a rare experience with car buying.

Galupe10

Aug 12, 2016

John Brockmeyer welcomed us warmly and offered us something to drink when we get in. He speaked so calm that we don't feel like we are pressured. John is very helpful, very professional. His costumer service is very exceptional. He displays professionalism in his job and knowledgable of his position. He was so patient and thorough on every single detail of the car and he was able to answer our questions about the car. To John " what a great experience, thank you so much for your help, we really appreciate it!! By the way WE LOVE OUR NEW ACURA!!!"

thuynh

Aug 12, 2016

David Knight was great, made leasing the new 2017 Acura ILX very easy. Got us in and out on a busy Sunday. Great experience! Thank you David. Kent and Karen

Marie

Aug 9, 2016

Clearly a volume dealer that will not put the extra effort into customer service. I recently bought an Acura from another dealership, which was the smoothest, friendliest car purchase, and took only an hour or so working with an agent. Hoping for the same experience since we love our Acura, this has been the complete opposite. The sales agent was unwilling to answer questions as easy as how much time was left on the warranty (since it was an older "new" car with a warranty which had already started) suggesting they basically wanted to hide that information and continued to list it as "New" on their website. I also inquired about sales prices since their website only lists MSRP and says to contact the dealership for prices... after getting only one sales price and looking into other cars, no response other than, "It's listed on the website." If you are looking for detail-oriented customer service which strives to address your concerns, I would recommend against buying here - it's better to get their sales prices and ask another dealership to match it.

Costa Soteropoulos

Aug 9, 2016

Hanna was very knowledgeable and accommodating and helped us get the right RDX for the right price. I liked the selection of pohanka and would recommend them.

Marie R.

Aug 9, 2016

Clearly a volume dealer that will not put the extra effort into customer service. I recently bought an Acura from another dealership, which was the smoothest, friendliest car purchase, and took only an hour or so working with an agent. Hoping for the same experience since we love our Acura, this has been the complete opposite. The sales agent was unwilling to answer questions as easy as how much time was left on the warranty (since it was an older "new" car with a warranty which had already started) suggesting they basically wanted to hide that information and continued to list it as "New" on their website. I also inquired about sales prices since their website only lists MSRP and says to contact the dealership for prices... after getting only one sales price and looking into other cars, no response other than, "It's listed on the website." If you are looking for detail-oriented customer service which strives to address your concerns, I would recommend against buying here - it's better to get their sales prices and ask another dealership to match it.

A

Aug 8, 2016

Frank Ha and Yong Kim were very knowledgeable, kind, helpful and straight forward. Frank and Yong worked with us to match our preferences/needs to the right car as opposed to some other dealers that try to convince you that what they want to sell you is what you want/need. We went back a few times and they took the time we needed to explain our options, make appointments, review every feature of the car and make sure everything was programmed and set up for us. They also didn't waste our time.

SUBHASH POTU

Aug 8, 2016

great experience working with Kim. i like the way of approaching and sales.he is so kind and friendly to all.its a great experience working with him.

Satisfied Buyer

Aug 5, 2016

I purchased an RDX from Pohanka. Yong Kim was very professional and easy to work with during my transaction. I strongly recommend Pohanka to all my friends.

Carguy123

Aug 2, 2016

My husband and I worked with Anas Najjar and walked out of the dealership with two cars!! Anas is knowledgable, kind, a car enthusiast, and a consummate professional. He made the experience we had great. He does not seem like a car salesman in that he was never trying to sell us -- the cars sell themselves, he was the facilitator of that transaction and the kind of guy you would want to have a drink with! We had a great experience all around and would highly recommend Anas to anyone!

rab5210

Aug 1, 2016

We worked with Anas Najjar to purchase an Acura RDX. He is very easy to work with and a low pressure sales person. Anas was very effective in identifying the model and closing the deal. I would highly recommend him and the Phanka dealership.

D Stephens

Jul 31, 2016

John Brockmeyer was extremely patient, kind, respectful and helpful in solving our car needs. He's the only person I'll ever use.

4doorts

Jul 31, 2016

I recently bought a used Acura RDX through Pohanka Acura w/ Yong Kim. He was absolutely zero pressure and very helpful. He had great knowledge of the Acura RDX and was very helpful in getting me and my family into the right vehicle. We asked for some time to ourselves and he respected the completely. When I went back in to get him, he was right back to be our salesman. He brought his manager in where we needed him and he was extremely accommodating. Our Acura Experience has been awesome so far. We have to go back and get some touch ups to the car done and get a loaner. I am expecting it to go smoothly but will up date when it is complete!

Bobby

Jul 29, 2016

Elizabeth and her colleagues were very friendly and pleasure to deal with.Lease process was smooth. I very much appreciate their service in the leasing process.

Acura lease17

Jul 28, 2016

Elizabeth and her colleagues were a pleasure to deal with . The lease was seamless and smooth. I very much appreciate the service and follow-up let alone the excellent concierge service .

Jamie

Jul 27, 2016

from start to finish I have been completely satisfied with Pohanka Acura and my sales person, Elizabeth Kim - everything was professionally handled and I left full satisfied with my new 2017 MDX

K. Jackson

Jul 27, 2016

I never thought taking my vehicle to be serviced as a pleasant experience...however, this service department changed my perception. When I say I have the best Service Advisor, it shouldn't be taken lightly. LESLIE WEST IS THE BEST!! I will put it like this: I schedule my service around her schedule. Why? Because she's earned my trust. If it isn't right, she is on it. When it comes to diligence, commitment, consistency, honesty, knowledge (the descriptions are endless), Leslie sincerely exudes and execute. She's definitely an asset to the Service team and a jewel of Pohanka.

lcalhoun92

Jul 25, 2016

Linda was a pleasure to work with. She was so personable and helpful. As this was my first car buying experience, I trusted that she had my best interest in mind and was helping me find the right car for me. My mom and I really appreciated all Linda's help.Yong Kim was also very helpful to my car buying experience. He took the time to sit in the car with me once I bought it and went over how to work everything. He helped me sync my phone to the car and made sure I was comfortable before driving off the lot. I would recommend both of these employees to anyone looking to purchase an Acura!

Mimi

Jul 25, 2016

I'm Very happy and satisfied with Acura Pohanka that I would like to recommend it to other customers who are looking for new cars or would like to sell their old ones; they will get excellent prices and service. Mr. Anas Najjar and Mr. Ziad Rahme are honest and professional. They helped me to choose my new car without the hassle of going to different places and testing. I got an excellent price for my old car that I was able to pay my loans. They gave me the proper amount of time to make the right decision and choose my new car. They explained the advantages of Acura ILX , and let me drive it many times. Acura should be proud to have such staff. They deserve the best promotion and highest commission. They were so kind that I felt like we were family. So, dont hesitate to go there, and make it your first option. Good luck

Rafael Urrutia

Jul 25, 2016

Trading in my old Acura and getting a 2017 model was an easy and trouble free process at Acura Pohanka. Two of the most friendly, professional and efficient employees helped us in transacting business, Anas Najjar, our sales person, and Ziad Rahme, the Finance Manager. Outstanding all around employees and the dealership has its act together!! Looking forward to servicing my new RDX at Pohanka.

TJ1980

Jul 25, 2016

From the start Young was very warm and professional. I respect his honestly about what my options were and as a result, decided to lease a TLX. Even after I signed the papers, Young made sure I understood the car features, hooked my phone up to blue tooth and did not leave until I asked all of my questions. Young was patient, nice and very upfront. I will recommend him to anyone needing Car. Thank you Young!

Redskins70

Jul 23, 2016

My Sales Rep, Frank Ha, made the whole buying process easy and trouble free. He went over all the features on my new TLX and answered all my questions. He even followed up after the delivery that I was totally satisfied with the purchase. I will definitely recommend him to my family and friends.

Jai Song

Jul 23, 2016

My Sales Rep, Frank Ha, made the whole buying process easy and trouble free. He went over all the features on my new TLX and answered all my questions. He even followed up after the delivery that I was totally satisfied with the purchase. I will definitely recommend him to my family and friends.

bobbyjwilkes

Jul 22, 2016

Yong Kim was very helpful assisting me with my purchase of my 5th Acura. He made the transition easy and was extremely thorough helping me understand the features of my MDX. I always look forward to dealing with Pohanka Acura and the team of professionals at their Chantilly facility.

trcyncle

Jul 22, 2016

Yong was very helpful and personal during my car buying experience at Pohanka Acura. He was extremely knowledgeable on both the car, and buying options. Yong took a considerable amount of time to make sure I understood all of my options before purchasing. As well as making sure I understood all the features of my recently purchased vehicle. I would highly recommended anyone looking to purchase or researching new or used cars to visit Pohanka Acura and to ask for Yong.

tmd0831

Jul 20, 2016

We haven't walked into a dealership for years and always thought that car buying can be very dreadful and stressful; turns out we were wrong! Elizabeth Kim and Shawn Walker were both super helpful throughout our whole process, which took less than a few hours from start to finish. We walked into the dealership knowing exactly what we wanted and the approximate out the door price (tip: it's very important to do your own research first!), and we happily drove away our new RDX in less than two hours! Elizabeth was very cheerful, approachable, and friendly. She was the person that we spoke with on the phone for an initial quote. When we went in after hanging up with her, she introduced us to Shawn Walker whom we then worked with. We came to a price agreement in no time. The financing, and tags/registration process all happened very fast. At the end, Elizabeth even spent about 20 min showing us everything we needed to know about our new baby. We also came back a few days later for some accessories and Shawn helped us right away. I highly recommend this dealership to anyone in the market for an Acura!

SCDotson

Jul 19, 2016

Yong Kim was so easy to work with, he was pleasant, helpful and made sure that we were totally comfortable with the sales process. I was not going to drive the car since my husband drove it and really liked it, but he made sure that I did take it for a spin since this was to be my car. Yong Kim even assisted assisted us if we had questions or needed further instructions after the sale as well.

Fowler,JoAn 19

Jul 19, 2016

Initially my husband and I were just going to look at the Acura, but Elizabeth met us at the door and was really listening to what we wanted in a car. She was very informative and took a lot of time with us answering our questions and making sure we knew all there was to know about our ILX. She was kind and friendly and definitely sold us on the car. I would definitely recommend her to others interested in buying an Acura.

sudeep

Jul 14, 2016

It was great expriance with Hanna and creates good inviroment thoughout .I am loving my car and runs great and worthy. Hanna should be promoted to sales manager becasuse she is realy good on sale...

anand2002

Jul 11, 2016

We recently brought a Acura MDX 2016 from Pohanka Acura and it was the best car buying experience ever. we initially worked with Greg but on the day we brought a car, Greg was off but David took care of us and get us a great deal. He was patience and courteous and never made us uncomfortable. we knew how much we were going to spend on MDX and we came very close to that price range. David was knowledgeable and knew exactly what we were looking for. He called us that morning and told us that Greg is out of office but if we could make it , he would make sure we will get the vehicle for the best price and he certainly delivered on his promise. Thank you Pohanka Acura and the great Staffs they have, specially, Greg and David. Car buying was never this easy !!!

OP_VA

Jul 8, 2016

After finding the car that I wanted online, I used the online communication tool from www.pohankacura.com to contact one of the new car sales personnel. I explained that I was looking for lease pricing and general information on the vehicle. After David Knight was able to run the numbers for me, he called my cellphone to discuss the pertinent details. I was more than pleasantly surprised at the terms which definitely further engaged my interest in the TLX. David was more than helpful when discussing this feature rich sedan even prior to me seeing it in person. I scheduled my test drive for two days later. When I arrived at the dealership, David was in the process of completing another car sale so he asked that another gentleman named Joshua Gettis, to take me out on the test drive. Josh was extremely personable and highly informative on all of the features of the TLX advance model and even the safety features which to me was a huge positive aspect of this car. Even though it was a busy holiday weekend, with many people in the showroom, I didnt feel any pressure from either gentlemen to complete the deal that day. To wrap this up I purchased the car and could not be happier, not only with the car but the overall process.

daluzda91

Jul 4, 2016

Working with Hana Supandi and the rest of the Acura team was nothing short of fantastic. Right from the get go Hana made my family and I feel welcomed and made sure that we were properly taken care of. She was extremely knowledgeable, transparent, and we could not have asked for a better experience. I highly recommend her!

acurapurchase

Jun 29, 2016

Mr. Kim took excellent care of me. He is very knowledgeable and answered all my questions with patience and courteously. He took me for an extended test drive and gave me explanations to question I had not even thought of. I would purchase a new automobile from him again without any reservations. In fact, on a rating scale, I would give him the perfect 10!!!

SP

Jun 27, 2016

Frank, John, and the rest of the staff are fantastic. Even after a miscommunication mishap, Frank worked with us to resolve the issue and get the best deal possible.

India Daniels

Jun 22, 2016

This was perhaps one of the best car buying experiences I have ever had. Hana Supandi was gracious, experienced, knowledgeable and patient with my family. She gave us insight that many car salesman neglect to provide. She explained details of our cars while trying to get us the best deal possible. I highly recommend Hana Supandi!

4ever4

Jun 21, 2016

These people are fraud!!! raised the price of the car by $4000 while I was communicating with Phuong Davidson.... stay away specially if you are planning to visit them from out of town.

DelawareHopper

Jun 11, 2016

This makes the 4th car I have bought from Chantilly Pohanka and have always been been treated very professionally with courtesy and kindness. Mr. Young Kim is an outstanding salesman who is one of the best salesman I have ever worked with. I look to buying my next car from Mr Kim!

Heather Hong

May 30, 2016

Yong Kim was very helpful throughout the car buying experience. The dealership was a little busy, but he was quick to get us seated and got us squared away. If you're in the Northern Virginia area looking for a new Acura, I would definitely recommend this dealership, specifically Yong Kim!

Hiram Prichard

May 25, 2016

We enjoyed working with Hana in buying our 2016 Acura RDX. Hana was friendly, courteous and helpful. Hana explained to us in detail about the RDX and made sure to answer all our questions. Thank you to Hana and Ray Morton for making our car buying experience a pleasure!

Mraza2

May 24, 2016

Elizabeth and Hana helped us lease our new 2016 Acura ILX! Both of them were very enthusiastic and helpful with all of our questions! They were both very friendly and stayed professional throughout! They worked with us tirelessly until they could make us very happy and comfortable with our car. The sales experience was very streamlined and very organized. Even if we came into some issues both Elizabeth and Hana helped us through them and made us feel as comfortable as possible. I cannot imagine better sales representatives than Hana and Elizabeth! Both are very hard working sales members of the Pohanka Acura team and deserve promotions! I will make sure all of my friends looking for Acuras come to Elizabeth and Hana.

Monkey1

May 23, 2016

We had a great car-buying experience with Hana and Linda. They were very helpful and listened to our questions and concerns. We were definitely happy with the whole experience.

dchang0710

May 23, 2016

Yong Kim assisted me with my purchase of a 2017 RDX. I had worked out an online deal and finally agreed to a price. I was happy to come in and see the cars I wanted were ready for my viewing and that they didn't trick me about any pricing and stuck to the agreed amount. Any concerns I had were immediately addressed. Being that I've worked in car sales before, I can say without a doubt this is one of the easiest purchases I've had and went smoothly and quickly. Not to mention the best part was I got a great deal for the car! I would recommend Yong Kim and this dealer to anyone interested in buying a great car!

Melanie Curtis

May 19, 2016

Steve Phillips was very friendly and helpful during my visit to Pohanka! Everyone should have more employees like Steve!

Bill Brownley

May 19, 2016

Elizabeth Kim helped us buy our new Acura. She was outstanding! Enthusiastic, professional, and highly competent. She clearly knew her business, worked very hard on our deal, and did so in such a friendly and helpful way that she made the whole experience most enjoyable. She was focused on our needs and providing service to us--not simply moving a car off the lot. I would highly recommend her and Pohanka Acura to anyone!

Du&Mic

May 19, 2016

We dropped in to Pohanka Acura on what turned out to be a busy Sunday Afternoon. Hana met us cheerfully and took great care of us. She listened to our needs and concerns in choosing a new vehicle. She patiently took us out for test drives in multiple models and patiently answered all of our questions. I have never (in over 30 years of driving/shopping for vehicles) had anyone explain in such detail all of the functions and accessories of a vehicle. Then while, Ray Morton seamlessly took care of financing, Hana ensured every accessory was skillfully installed. Great experience and well worth the extra few miles we drove to get to Pohanka rather than the other Acura dealers in our area.

Christina

May 16, 2016

I had recently purchased a brand new 2016 Acura ILX with Tech Package from Pohanka Acura. Throughout this process, I had worked with the sales consultant Frank Ha. He was very easy to work with and provided me with exceptional service. Frank Ha was able to answer all of my questions and helped make the car-buying experience wonderful. I would highly recommend speaking with him if you are ever in the market for an Acura.

Purplehsir451

Apr 20, 2016

It was the fastest and most professional experience I've ever had at the dealership. Mr. Ha was knowledgeable, kind and very pleasant. Highly recommended.

Ross Giuffre

Apr 12, 2016

From the service team to Yong Kim & Ray Morton in Sales & Finance, the dealership & people are top notch. I strongly recommend Pohanka Acura to all.

Daniel S

Apr 10, 2016

I recently leased a new car from Pohanka. My salesman was John Brockmeyer, and he was fabulous. His manager Rob Ferris was also a true gentleman. These two individuals got me a fantastic deal for the exact car that I wanted. I will recommend this dealership and both of these gentleman to family and friends.

Sandeep Pulavarthy

Apr 9, 2016

Yong Kim provided excellent customer service and was very to answer all my questions and responded promptly. I definitely recommend Yong and Pohanka to my friends and family. Pohanka provided the best price in the market.

NewRDXOwner

Apr 8, 2016

Thank you so much! I am loving my new RDX so far. Phillip Carleton and Frederick Asiedu were wonderful! Thank you for a wonderful test drive and buying experience!

Lin

Apr 8, 2016

Bought my car from them in Dec. Unfortunately, they made a careless mistake when filing in the title registration to DMV. I called the salesperson in February to enquire. He called me back the next day, give me a long story and basically saying no mistake has been made and ask me to wait from DMV. I checked with DMV again and get the email statement from them saying there is a mistake in paperworks done by the dealer. Only then Pohanka take me seriously. The salesperson refer me to the finance manager. The finance manager acknowledge the mistake and promise me to rectify within 1-2 weeks time. After 3 weeks and still no news, I contacted her again. She asked me to wait for another week. I waited but yet nothing happen. Tried called her to no available and leave numerous messages through the receptionist and voice mail but she never response back. At the end she just response to my email by referring me to the Title Manager. And the title manager?? Is almost non existent. Can't get her through emails or phone calls for days. It takes her a full week to response to my email saying nothing has been done since she cannot get hold to the person who can rectify the mistake. It has been more than a month from my first enquiry but yet nothing has been done??? I have been very frustrated with their slow response and yet they manage to give me more frustration. Oh..and don't expect an apologetic gesture from them. So far what I can get, is a feeling that I have been a nuisance to call them to rectify their OWN mistake. I'm not sure if this is Pohanka standard customer service or I'm just unlucky to get the rotten eggs in the basket. Mistake can happen everywhere but these people do not put any effort to rectify them or being apologetic about it.

Melissa

Apr 5, 2016

My husband I worked with Frank Ha in purchasing a 2016 RDX. Frank was fantastic!!!! He is pleasant, knowledgeable, honest, patient, and thorough. He walked us through every facet of the purchasing process. He introduced us to the maintenance department and assured our understanding of the process. He drove my car to my home to get it to me as soon as possible as I had to get to work! He really went above and beyond!!!

Kieuhanh Bui

Apr 5, 2016

Thank so much for your hospitality and excellent customer service. We had a smooth buying experience. The salesman, Yong Kim, was very knowledgeable and caring for our needs. We would recommend others to purchase a car here.

melissa

Apr 5, 2016

My husband I worked with Frank Ha in purchasing a 2016 RDX. Frank was fantastic!!!! He is pleasant, knowledgeable, honest, patient, and thorough. He walked us through every facet of the purchasing process. He introduced us to the maintenance department and assured our understanding of the process. He drove my car to my home to get it to me as soon as possible as I had to get to work! He really went above and beyond!!!

TFrost

Apr 4, 2016

Frank Ha was an excellent salesman at Pohanka Acura. He was knowledgeable and really let me drive the process. He was available to answer questions, tell me all of my options, and pursue the deals that I asked for. He did a great job and I would work through him again.

SuzR41

Apr 2, 2016

I had been in contact with Hana for a couple of days prior two coming up to the dealership. I explained to her that I would be commuting from three hours away so I needed to make sure I was getting exactly what I have been looking for & doing research on-a gently used Acura TLX. She was very professional & made it a priority to return my phone calls and provide me the information I needed to make the purchase an easy transaction. I absolutely love my car!

Jk1731

Apr 1, 2016

Phillip and the whole pohanka team were great! Flip was so great to work with and made the process very easy. Best experience I've had with buying a new car by far!!

Kc

Mar 31, 2016

Hana was great about being understanding, and really listening to me to make it work. She made sure I knew everything . I love my new rdx!

Tina

Mar 30, 2016

I enjoy working with Yong for many years now to purchase my Acuras, his knowledge is topnotch and customer care makes the sales process easy.

driving in style

Mar 28, 2016

My new 2016 TLX with tech package Is an awesome ride. I am in love with the comfort and technology the car offers. I look forward to getting in my car and driving to work or letting my car literally drive me to work....either way its a great ride....... This car is unbelievable...It is a dream ride all the way. Thanks Hana Supandi for helping with this car sale.. Angie

Sreeat4605

Mar 26, 2016

Ziad helped me with reasons to buy the appropriate car.He is friendly and the customer support is awesome .I can goto the dealership and can get the best with consultants like Ziad.He has a sound product knowledge and process overview.Thanks for the support during the sale

DanF

Mar 25, 2016

Very easy to work with and his response time is excellent. I drove 500 miles to pick up my TLX due to his great service and the great price I received.

Ashburn MDXer

Mar 24, 2016

This is my fourth Acura vehicle. I highly recommend Pohanka Acura. My salesman was Ziad. Ziad was very knowledgeable of all the features on the MDX explaining to me each one in detail. When we sat down to discuss the price it was totally a no pressure, no hassle, pleasant experience. We all know the normal drill of I need to check with my manager. The sales manager Jamal Edmonds actually came over and stayed until the deal was complete. How refreshing. Jamal is the best. The total process including the test drive was approximately 2 hours. No wasted time. The general manager Lenny Gonzales stands behind his customers always placing the customer first. My future Acura's will be purchased and serviced by Pohanka Acura.

alexleemd

Mar 23, 2016

We've been a long time happy customer of Pohanka since we bought our MDX 5 years ago. I recently bought ILX for my daughter. We received an excellent price for this car. Our sales agent Christopher Marshall was also excellent. He was very knowledgeable, courteous, and professional throughout the process. My only complaint of Pohanka was that it took rather long time to get the car from their off facility parking lot.

Charles Russo

Mar 23, 2016

We have purchased 3 MDX's, an RDX, and an RSX over the years from Pohanka Acura for my wife and kids. The customer service at Pohanka is absolutely fantastic! Wonderful product made even better by wonderful people. Adwoa is phenomenal.

jlgardner

Mar 22, 2016

We had a great experience working with Hana and Rob buying our car last week. Both were very responsive and worked with us to get to a deal we felt comfortable with and thought was a good value. We also had a roof rack and running boards added to the car, and Jerry in the service department was efficient and awesome. We love the car, and would buy from them again.

manochandra

Mar 21, 2016

Bought MDX from this dealership.Sales person Ziad Rahme is a pleasure to do business. very helpful and friendly.I would have given five stars , except the sales Manager was in hurry to leave for the day and we felt, we were rushed to make a decision.

bigtree56

Mar 17, 2016

Overall a fairly good experience. Gave four instead of five because of lack of communication between funding and transportation of car. I would buy from them again.

Yun

Mar 16, 2016

I bought MDX from this dealership few days ago.Excellent customer service and satisfied the price.Yong Kim is very friendly and highly recommend to buy from Yong Kim.

Jen T

Mar 15, 2016

It was very easy!!! I never felt pressured not even when we were just looking. We didn't go to buy that day just started looking but it was the perfect match. The staff was awesome!!! Best car experience to date, and we have bought plenty before. Thanks

gbengawe

Mar 14, 2016

had a very good experience, was treated with courtesy and professionalism by the agent right from my first call. Will definitely buy from dealership again.

VDX

Mar 14, 2016

I've purchased two cars from Pohanka Acura over the past 10 years and it's because I feel I'm working with a professional organization, and the products they support and the service they provide are always above expectations. My wife was looking to replace our mini-van with an MDX - tech package. Hana and Linda assisted us in both qualifying our needs, showing us existing inventory / test drives and engaging us to find the right MDX for us. While we consider ourselves educated consumers, we're not the type of people who walk into a dealership and say "if you want to sell me vehicle X - this is what I'm going to pay...or I'll call Radley etc". I want a place I trust and people to help me get a good deal at a fair price - and that's been my experience at Pohanka Acura. We shopped around online, took our existing vehicle to Carmax for a trade in value and in the end - we found a tremendous deal at Pohanka with a better trade in value and a car above our expectations. Hana did a great job supporting us and manager - Francis was helpful without feeling he was pushing us - and we ended up finding a great MDX. I would highly recommend this dealership to anyone looking to buy a new or used/certified vehicle. My service experience has always been positive and I appreciate their professionalism and attention to detail.

ReggieC

Mar 8, 2016

Yong Kim is an Amazing Rep. The customer service he provided was great! I would definitely recommend him to anyone who needs a new car. He was very knowledgable and courteous. Answered all of my questions. He Helped me choose the best car for my budget and also worked out the best price available. Even after the sale he continued to show me EVERY feature on my car to where I didnt even need to look at the manual. Helped me set up my personal settings. Where Kim goes, I will follow simply because of the service provided.

Sunny L2E

Mar 8, 2016

I just bought MDX from Mr Yong Kim and I am so confident that I will find him and buy my next car for sure. He was very honesty and professional, also he is so knowledgeable on all the vehicles that help me able to make quick decision. Once again thank you so much.

cjbwvuit

Mar 8, 2016

From the moment my wife and I arrived at Pohanka to shop for a new car, we had been well taken care of. Nathan went out of his way to show us options, ratings, etc. on the type of vehicle we were interested in buying.

ashrash

Mar 2, 2016

Pohanka acura gave me one of the best price on the car and had a great personalized customer service.John was just amazing and the whole process from purchase to delivery was seemless.They do have a very professional and personalized service which i felt was differentiator from some of the other dealership i have been.

Nguyen

Mar 2, 2016

We just bought a new 2016 Acura RDX. Kim was very helpful . We did not feel pushing at all when doing business with him. He answerd my questions by email within an hour, he picked up my phone on his day off, he did not hesitate to ask the boss too many times to satisfy our "strange" questions... That was a great shopping experience we never had before. Highly recommend him to any one who are looking for an Acura purchase ! Thanks Kim again for your services!

pj

Mar 2, 2016

Mr. Najjar provided us the best car buying experience we have ever had. He was knowledgeable about the Acura RDX and the dealership gave us a good price on the vehicle. My wife and I especially appreciated how Anas was very helpful and patient with us throughout the whole process. In fact everyone we dealt with from the sales manager to the finance department gave excellent service. I would highly recommend Anas and the dealership.

Siddiqsa

Feb 29, 2016

Pohanka acura gave me one of the best prices for the car and for someone who flew for the purchase it was a seamless experience. Yong Kim, my salesman drove 30 miles to pick me up at the airport and then patiently worked with me through the process. I am impressed that such work ethics exist in the current car sales industry. Highly recommended.

GSD

Feb 27, 2016

Given that I have only purchased two other vehicles in my lifetime, the experience I had at Pohanka with Phoung Davidson was nothing but a pleasure. Nothing like before with the constant back and fourth. I do a lot of work out of state and she even worked with me to get the deal done via phone, fax, and email. After all the negotiations I was simply able to get back in town to review the paper work and sign off. It was by far the best car buying experience I've had. Thank you Phoung! And thank you Pohanka!

Max Oh

Feb 26, 2016

I just bought 2016 MDX, and Mr. Ha's knowledge and kindness helped me to choose a right car.Highly recommend to all!! Thank you Mr. Ha!

Lynda Schmitz

Feb 24, 2016

This was my third time purchasing a used Acura MDX, but it was my first time dealing with an Acura dealership. I worked with Ziad Rahme and he was very prompt to answer my emails and any questions I had about the MDX I was interested in. I had to drive 85 miles to see the car and test drive it with my three children. When I arrived, he had the vehicle out front waiting for me. My children were a little hungry after our long drive and Ziad graciously brought out snacks and drinks for them while we were filling out paperwork. The process was very smooth, I got a great deal on the MDX and a good value on my trade in. They were able to get me a much better interest rate than my previous loan, the whole process was complete in about 2 hours. I highly recommend Pohanka Acura to any prospective buyer. The next time I am ready to purchase another Acura I will definitely be back to see Ziad!

Dino & Terry Tan

Feb 23, 2016

This is our fifth time leasing a car, but first time working with Yong Kim of Pohanka Acura. What agreat experience. We consider him the best car salesman we ever worked with and highly recommendhim to other customers. Yong Kim was very patient, knowledgeable and very professional. Best of all,he was able to negotiate a deal we are satisfied with. He spent time showing us the Acura TLX Tech new features with great enthusiasm.

RB

Feb 21, 2016

I have been very impressed with my purchase experience experience with Ziad Rahme and the Pohanka Acura dealership. They gave me the best price quote on my 2016 MDX, had the right vehicle (including my color preference) in stock, went extra miles to get me the best possible value for my trade in and even arranged a financing that was better than my Credit Union could offer me. Most luxury car dealerships have very courteous and helpful sales professionals, but Ziad stood out from the rest in each and every aspect. I would highly recommend Ziad Rahme and Phoanka Acura to any prospective buyer.

Kayeby

Feb 19, 2016

Ziad made my experience SEAMLESS! I initially stated that I didn't want to be forced into a situation. He immediately replied that he had no intentions of doing so. He offered to send a car for me to come in to see the car even thought I lived 60 miles away. The time we agreed upon was not amenable to the schedule of the concierge department, so he came to get me personally. This was by far my best car purchasing experience! This is the type of treatment that ensures company loyalty!

Prashant

Feb 18, 2016

Working with Yong Kim and Hana from Pohanka Acura was a great experience. This was the best car buying experience ever. They were very easy to work with and provided all the necessary information. Was very satisfied with the purchase. I would recommend meeting Yong at Pohanka Acura to everyone looking to buy a car

AK-Acura RDX

Feb 16, 2016

Yong Kim was extremely easy to work with. I had done my research and knew what I wanted and had some prices from other dealers. Yong matched the price quickly. The entire purchase process took less than an 1.5 hours, including 45 minutes Yong spent showing me all the features in my new car. This is how buying a car should be!

Hchang

Feb 16, 2016

Walked in to their show room 11am Saturday morning... Walked out completely satisfied with a new MDX three hours later!! Mr. Frank Ha has been very helpful and provided an exceptional service!!! Highly recommend this dealership!!

Anonymous2016

Feb 11, 2016

Yong knew exactly what I was looking for and was able to provide information that I didn't even consider. It was a great experience dealing with Yong and he really took the time to walk through all the specifics and features of the 2016 RDX with me. He was very knowledgeable about what the car offers and made sure that I had a great experience. Would definitely go back again!

Sandeepkalepu

Feb 10, 2016

I bought a 2016 Acura MDX from this dealer. Excellent customer service. Yong Kim was very friendly and I got the best price for the vehicle. I would definitely recommend this dealer.

xiaolingz

Feb 5, 2016

Yong Kim was patient and knowledgeable. He helped us making the decision that works the best for our need. I would recommend Yong Kim to my friends.

Azs2599

Feb 5, 2016

If you're looking for a sales rep with a phenomenal background this is your lady! I cannot say how impressed I am of the service I received at this dealership from Ms. Aline. She is extremely well rounded on all of the information on the cars she knows what she's talking about! I told her my concerns and interests and she lead me to the TLX and followed that up with such precise details which really showed me that she was listening to understand and accommodate my needs not just to sell. That really made me feel at ease because it also showed me that she was not trying to rig me off like other sales reps I've previously dealt with at Chrysler, Leesburg. After the service I received here I am most definitely suggesting this dealership to my friends and family. I really wanted to thank Ms. Aline for all of her assistance, It really seemed like she was looking out for all of my best interests. She was very attentive and consistent on following up, her efforts truly did not go unnoticed it's truly rare to find a sales rep that truly cares about the customer that's some serious work ethic. In return I'll be following up with loyalty for my gratitude, Thank you Pohanka Acura!

Julie

Feb 3, 2016

I had decided to change my 4 year old Honda cr-v. On test driving the RDX with Hana, I was amazed on how much knowledge this young girl had. She is very impressionable and a delight to work with. Hana is a asset for this dealership. I would certainly recommend her to friends and family.

Zion

Feb 3, 2016

This was probably the smoothest car-buying experience for me! The sales rep provided the best price in the area, professional mannerism, and hassle-free negotiation. Awesome customer service in terms of making me and my family feel comfortable and satisfied with the purchase!

CarBuyerinMD

Feb 1, 2016

We drove over an hour to meet with Yong Kim after being impressed by his attentiveness and product knowledge. He immediately responded to my original email inquiry, quoted us a fair price, and then kept in touch without being pushy while we made sure the Acura MDX was the right choice for us. I would definitely recommend Yong and Pohanka Acura to anyone looking to buy a new or used car!

MAS123

Jan 26, 2016

Great dealership. Friendly service and no hassles. Found my car on line and made an appointment the next day to see it. Would definitely recommend Pohanka to others.

Wendy999

Jan 26, 2016

I found my experience at this dealership extremely efficient and professional. The dealer whom I dealt with was knowledge, helpful and patient. I highly recommend buying a car here

tmokok

Jan 21, 2016

I had been in contact over the phone with Aline for several weeks discussing MDX & RDX options. Then my wife & I came in to see her and discuss a 2016 RDX. She is great...very helpful and professional. My wife picked out her car...Aline took us through the car and explained all the features...we test drove it...and then the buying process went into full swing. We met the sales manager (Francis) and quickly cut a deal and drove the car home. We love the car, and the service Dept is GREAT. I know because I service my MDX at Pohanka. Wonderful people and great service.

KillerSmile

Jan 21, 2016

Bought 2016 MDX, and the best car buying experience I've ever had in my life. Only took about 20 minutes for negotiating the price. It was only possible because our sales rep Yong Kim offered great price to start with the negotiation. He only made 2 trips to GM to get the price I wanted get approved. If I were to buy an another car, I would buy from him again. Highly recommended.

marty

Jan 19, 2016

Downsizing from an 11-year old MDX to a 2016 RDX. This was the best car buying experience I've ever had, bar none. Yong was very patient, accommodating and knowledgable. He helped us zero in on the right vehicle, negotiated a great price and demonstrated all of the features.

jbuycars

Jan 18, 2016

Buying a car is very different than it used to be. Gone are the times where the negotiations are an intense stand off where both parties duke it out for hours. Mr. Kim offered a fair price and after a discussion, he offered an even better price and we left the dealership with a new Acura. He took the time to explain the new features and was very knowledgeable about all the cars on the lot. Overall a great car buying experience.

Guleer20

Jan 16, 2016

I had spoken to Aline Dilanian over the phone a couple of hours before specifying what I was looking for. A couple of hours later I came in and it was clear that she had done her research because she was ready to roll! Which was awesome because I didn't have much time to waste. Aline did a phenomenal job explaining everything down to the last detail before I selected the car I wanted, which really helped ease up the decision. I left with a beautiful Acura that night and I haven't stopped smiling since. Thank you Aline and thank you to the Pohanka Acura staff!

Lchisam

Jan 16, 2016

My husband and I visited this dealership yesterday with our 4 month old. We wanted to trade in our MDX that had 170,000 miles on it! (Great car!) Philip "Flip" Carleton made the whole thing so quick, easy and painless! Even with a 4 month old! He was so personable and considerate! He clearly and patiently explained things to my husband and I who are inexperienced with the leasing process! We will definitely be making a point to see him for all our future car needs in the future!

ilbga

Jan 15, 2016

We went in to get information on the promotions and to test drive an RDX. My husband and I were helped by Jose Dominguez and it was a smooth purchase. We are both very happy that we ended up going in.

benpenjr

Jan 5, 2016

I've owned an Acura since 2003, but this is my first time for a lease, Frank did an excellent job explaining the pros and cons as well as give us plenty of options to choose from. He got us an excellent deal on our TLX and will definitely request for Frank again once we are ready for another vehicle.

chrisdave

Dec 31, 2015

We are very happy with our TLX. Yong Kim was very knowledgeable and is an excellent representative. He made the purchase easy and with no pressure.

gmlee

Dec 31, 2015

Frank is very efficient at what he does. He worked very hard to find the best deal for the MDX we purchased, and was very knowledgeable when explaining everything we needed to know thoroughly about the car. In addition, he was very respectful with our wishes and needs. This is our first time buying a car from Acura, and we are very happy with our purchase. Frank was an efficient, knowledgeable, and well-mannered dealer. Highly recommend him!

MDXLover

Dec 31, 2015

Frank is straightforward and effective, I am very happy with him!! He explain details clearly, so you can make your decision easily. My whole families are happy working with him.

Nandini&Pradeep

Dec 31, 2015

Hana was a great professional! She has excellent product knowledge and the process was pleasant. We are delighted with the experience and our purchase of a brand new MDX (which we love) from Pohanka and we will definitely buy from there again. We will surely recommend the dealership and Hana as the Acura Product Specialist to our friends and family seeking an Acura.

cdkan

Dec 30, 2015

Just purchased my MDX from Pohanka Acura in Chantilly, VA. I am very happy with the purchase experience at the dealership. The sales person, Frank, was extremely help and professional which made everything very easy and smooth. I highly recommend Frank for whose who are interested in any Acura vehicles. In addition, I highly recommend the Pohanka dealership and this is the third vehicle that I purchased from them. And will do it again when time comes. Thank you!

Chang

Dec 29, 2015

Both Yong and Elizabeth are very kind and professionally impressive, making them a good team work. They provided me frank advises technically as well as financially, and that helped me to make a quick decision to trade in my RDX for the 2016 MDX.

Cnelsonmd64

Dec 29, 2015

Very professional group of people. Hana was great! I was in and out very quickly, the process was very smooth. I'll definitely buy from there again

lifeissweet2

Dec 29, 2015

We had a great experience at Pohanka Acura. Our salesperson, Hana Supandi, was knowledgable and helpful. She showed us numerous cars, drove several and even accompanied us to a neighboring dealership to compare another vehicle.

Dr Joe Welch

Dec 28, 2015

What can I truly say for the excellent service provided me by Mr. Frank Ha.. Mr. Ha is very knowledgeable about the Acura inside and out, I would be pleased to recommend him to my colleagues for the pleasure he shown to me was outstanding. These two employees deserve and raise for they are what make Pohanka Acura such a outstanding auto dealership,

jychl09

Dec 28, 2015

Frank was truly amazing when helping me trade in a 2014 Corolla to a 2016 ILX. He's honest, patient, very friendly and took such great care of me when I was trying to make my decision. He definitely made it easy for me to be able to call him for any questions or concerns about my new car and not hesitate to make a trip to the dealership whenever I need to. I strongly recommend him as your next Acura salesman!

MindyS

Dec 23, 2015

Ziad was the first truly knowledgeable sales person we have met in decades. We've owned BMW exclusively for over a decade and knew we wanted a luxury SUV for our growing family. Not only was he thoroughly professional and approachable, but he was also extremely willing to go the extra distance to ensure a satisfied customer. He ensured every detail and concern was met expeditiously and thoroughly. Ziad was a pleasure to work with. His expertise and passion sealed the deal on us buying the Acura MDX over another competing model we were also considering. Ziad was so exceptional at articulating the nuances of the Acura technology features and benefits, and relaying that knowledge to our lifestyle, that we never even test drive the other vehicle. We purchased the MDX from Ziad and Pohanka Acura immediately. Truly impressed with this dealership and owe it to our experience with Ziad.

Donnie

Dec 22, 2015

I went to Pohanka looking to purchase a new car and left not only with a new car but a sense that I was listened to. Hana was truly exceptional in all aspects. In my position at my company, I deal with customers every day. I try to make each of them understand how important they are. It was great dealing with Hana because she did the same! Her professionalism, knowledge, and can do attitude were outstanding. She knew what I was looking for and made sure I got it. She did a good job of up-selling without being pushy. I definitely appreciated that skill. I also had worked with Andrew and I could tell there had been communication between the two of them that made the experience better. Both were on the top of their game. I will buy from Pohanka again in the future. She is a keeper and her knowledge of the features of the vehicle showed me she takes a great interest in not just selling a care but selling an experience. Super job! Donnie

Great car

Dec 21, 2015

We always get our cars here and get great service and good deals. Hana was a cooperative and wonderful sales lady. She made the whole process so much much easier and I felt I got a wonderful car at a great price.

Jcoombsy

Dec 20, 2015

After going to several dealerships and listening to some of the pushy sales people's pitches, we found Hana and Francis at Pohanka Acura. Hana took the time to go over and test drive a vehicle that fit our families needs. Hana was able to answer all of our questions and concerns. More importantly, Hana wasn't pushy at all. There's nothing worse than an overzealous salesperson. The vehicle was a little out of our price range but Hana introduced us to Francis who worked out a deal that allowed us to pay cash. What a great experience, they have secured our families business.

Verafam

Dec 15, 2015

Had a great experience at Pohanka Acura in Chantilly. Hana Supandi was very knowledgeable and made the difference when I had to choose which dealer I choose to go with in the end. Loving my 2016 MDX!

Acurafanatic

Dec 10, 2015

I went online to get a quote for my previous car. Frank Ha, my salesman, called me and we scheduled a time to meet. He was not only very polite, but he worked so hard to help me find the best car and the right deal to an extent where I couldn't refuse to get a car. Frank by far is the best salesman I have ever gotten a car with. Best experience ever at a car dealership thus far. The customer service there is excellent and he always went out of his way to ensure great customer service and satisfaction. I am so thankful that I got him as my salesman because he made me feel very comfortable with getting a car. And he consistently checked back with me to ensure that I was not enjoying my car, but to see if I had any questions or concerns. Very satisfied with my purchase. Ryan the finance director was also very friendly and helpful. Overall, this place is awesome.

Iliana Blue

Dec 2, 2015

My husband and I had a very good experience and a smooth purchase. Jose Dominguez is extremely knowledgeable and customer service focused. We would highly recommend this dealership and Jose Dominguez as an experienced not pushy sales person. Jose answered all of our questions and made suggestions that we had not considered, overall a great experience!

Atlas332

Dec 1, 2015

This is the 6th auto I have purchased from Pohanka Acuraand my first from Frank Ha. I traded in a 2008 MDX for a 2016 MDX. My time was short and Frank worked quicklybut thoroughly to ensure an efficient transaction. He wasalso pleasant and patient.Best dealership and best autos in the D.C. area. Toughto beat.

16RDXvera

Nov 29, 2015

Jose Dominguez is an outstanding Sales Associate! Very knowledgeable, very attendtive and a pleasure to deal with. Makes the buying experience easy and fun. I will alway purchase my vehicles from him and Pohanka Acura. I'm on my 7th Acura vehicle in a span of 10 years. My wife and I love our new 2016 RDX. Thanks again to Jose and the Pohanka Acura family.

arabinda

Nov 28, 2015

My experience with Yong Kim and Pohanka Acura for Acura RDX was really awesome. Thanks to Yong Kim for his timely and prompt service. I contacted few other dealerships near by for because of the service provided Yong Kim I was forced to drive 120 miles far to purchase it from Pohanka. Young is very pleasant to work with. If I were to go to Acura again for me or any of my friends, I will definitely recommend him. Over all, very satisfying experience and excellent service from Yong Kim.

missahaatpohanka

Nov 28, 2015

Hana Supandi, employee has been very nice and kind.Her attitude for customer very comfortable and awesome.I have been visited in three time over there,because Hana made me to purchased it.Finally I purchased a RDX.She is really excellent.

18116

Nov 26, 2015

The entire staff was cordial and inviting. Ziad (sales person)was especially professional and well mannered. Even though the dealership was closing, he took his time and made sure everything was to our satisfaction. Never once did we feel rushed or otherwise "tricked" like some dealerships have in the past. Kudos to Mr. Pohanka and his staff for the #1 Acura Dealership in the country!! Now I see why.

Buyer

Nov 17, 2015

I called the dealership several days before coming in and told them what I wanted to do and Ryan Cartee was the sales person that I had talked to. When we finished talking I let him know that I would be coming into the dealership early due to , I work nights so he said he would be in early to help me and he did come in early. Ryan is the first Saleperson that I have ever had dealings with that was honest with everthing that he siad over the phone. He delivered what he said to me . If in need of another vechile he would be the first salesperson I would call...... Great person !!!!! Great Salesperson!!!!

DAPOOH

Nov 17, 2015

I been looking around for a new car and really wanted acura again. Had 2001 CL Type S & 2009 TL Tech. Loved everything about it. Looks, performance on car. But when new 2015 TLX came out I was little disappointed because it changed so much from the previous models but THANKS to Nathaniel Adams, I LOVE LOVE LOVE my new acura again. He helped me to get my 2015 TLX AWD TECH and I LOVE LOVE LOVE it. He made the car buying experience so easy and comfortable for me and I honestly dont think I had that experience before. To me buy car process was too long and boring. But this time he made everthing so smooth and easy and specially his customer service was excellent. I had to go back to ask him more questions (most of them was same questions that I asked him before) about the car, how it works and stuff, he didn't even get bother by it and took his time with me to explain the features and answered all my questions AGAIN and made me enjoy my car the way it should be. I'm so glad that I had chance to meet him as my salesperson and hope he stays with Pohanka for long long time because I'm sooooo going back there again for my next car and the dealer needs a person like Nathaniel Adams. Thank you for much for your EXCELLENT CUSTOMER SERVICE Nathan.

nsch88

Nov 11, 2015

The moment we walked into Pohanka Acura, we were welcomed with open arms and felt comfortable from the get-go. We worked with Jose and he went above and beyond to ensure our needs were met and in the end we drove away with a car that fulfilled exactly what we were looking for. Jose and the entire staff were a pleasure to work, I highly recommend paying Pohanka Acura a visit when looking for a new car.

Amir

Nov 9, 2015

Andrew Yeboah and the Pohanka Acura Dealership team are phenomenal experts who explained the performance capabilities of our new Acura TLX. We were referred by Omar Nafey and also received detailed guidance about other core enhancements like the body kit we added. We appreciate Pohanka Acura's hard work. Excellent customer service!

Michelle

Nov 8, 2015

Best experience as a first time car buyer. Chris was knowledgable and I felt genuinely cared for as a customer. I know from dealing with other car salesman/dealers around the area, I received a great deal on my Acura. As a result, Acura Chantilly has a customer for life!

michy217

Nov 7, 2015

I bought my car from Andrew Yeboah and all I can say is that I will forever buy my car from his wherever he goes. I purchased a preowned Jeep Grand Cherokee, and for him to know a lot of information about my car inside and out, yet his dealership is an Acura dealer, it just shows that he goes above and beyond to make sure that his customers get exactly what they want and a little bit more.

Ramki

Nov 7, 2015

I would rate my purchasing experience for Acura MDX the best one. Credit goes to Yong Kim for his timely and prompt service to get me connected to test drive the car and also taking care of everything on the day of buying. Yong Kim is very pleasant to work with. He advised me on the accessories that I picked. If I were to go to Acura again for me or any of my friends, I will definitely recommend him. I would like to mention the detailed walk-through of the car features by Nate Schroer. He did it before the test drive and also helped us program the car on the day of purchase. Over all, an enjoyable experience and excellent service from Yong Kim and Nate.Ramki

Aguerosilva05

Nov 6, 2015

Best purchasing experience ever. Andrew was super helpful and friendly in finding us our new Acura and we are so happy! Gave us the deal we wanted and took time to address all our needs. I'll definitely recommend this dealership to my family and friends. Hope Andrew never retires!!!

nxn1126

Nov 4, 2015

Great experience in purchasing 2015 TLX with Mr. Kim. I'm really happy with my 2015 TLX. Also, he was very helpful and explained detail.I recommend him who want to visit Pohanka Acura in chantilly in VA.

vpapadim

Nov 2, 2015

Andrew was very nice to work with. Very professional, showed and explained all the options, and without pushing me to buy just to make a sale. I would totally recommend him to everyone.

wumpmugg

Nov 2, 2015

Mr. Kim made the experience very pleasant and was extremely helpful and honest about what he could and couldn't do for me. And sat with me for a good while after the transaction, synched my phone and explained all features of the car and said I could call or text with any questions. Great customer sservice!

david

Oct 31, 2015

I had a great experience at this dealership because of Mr. Kim. He was straight forward and explained all the details to make the process smooth and easy. I would definitely recommend him to someone looking to buy a car.

Mountain Hi Guy

Oct 30, 2015

We live in Colorado & found a used car (2013 Volvo XC70) at Pohanka Acura on Autotrader.com. This car had all the features & color we were looking for & the price was fair. Anas Najjar answered all our questions, sent us a video clarifying certain concerns we had, & at our request took the car to a Volvo dealership to have full diagnostics & service run (at our expense) to satisfy our concerns regarding the condition of the engine & software. Anas even picked us up at Dulles when we flew in to close the deal & drive the car home. The finance manager was outstanding. Frankly, this long distance transaction surpassed our expectations - made up for the baby on the plane that screamed most of the 3 1/2 hour flight. Anas was superlative - the polar opposite of most car salesmen we have worked with in the past. Highly recommend!!

Nambi

Oct 29, 2015

I recently visited Pohanka Dealership to get my car serviced but was also interested in trading my 2007 TSX if possible. Hanna from the Sales Department was excellent in providing me with a great buying experience. She explained in detail all the options that were available to me and cared more about my car buying experience than just closing the deal.I ended up buying a new car :)!

SNL

Oct 29, 2015

I gave an excellent rating because I had an excellent experience. Surpassed my expectations of the process. Andrew was fantastic and had me in and out very quickly.

High Country Steve

Oct 29, 2015

Found our used 2013 car online & contacted the dealership via email/phone. Anas Najjar was our salesperson & was excellent!! He answered every question with video, documentation, & prompt responses. Anas even took the car to the original dealership & had full diagnostics & service done to prove that the car was in top shape. We flew in from Colorado where Anas picked us up at Dulles to takes us to the dealership to close the deal & pick up the car. The finance guy was very informative & efficient. This is one of the best transactions we have ever had with a car purchase. Highly recommend!

Bravo

Oct 28, 2015

I just purchased a certified pre-owned TLX from Jose Dominguez at Pohanka Acura and could not have had a better experience. This is my second car from Jose and third from the Pohanka automotive group. Taking additional family members in to account, we have purchased seven vehicles from Pohanka in the last three years. Jose handled six of the seven transactions and the only regret I have is not getting the seventh one from him personally as well. Jose is fantastic to work with. He is responsive, knowledgeable, and genuinely epitomizes customer service. He was incredibly easy to work with and transcends beyond the simple sales / client interaction and truly establishes and maintains real relationships. I have never felt more valued as a client. In addition, Pohanka had the best price in the DC metro area on the car I wanted and the best finance rates as well.

alice

Oct 28, 2015

Surpassed my expectations on every level from my sales consultant Anas Najjar, to the Finance Manager Korosh who got me a really great rate (also unexpected as I was quoted DOUBLE at other dealership. I'm impressed with the culture which is diverse, friendly and we'll educated. Totally refreshing!

Brian P. F.

Oct 28, 2015

Lenny and Jose got me a great new TLX. The process was quick and easy and the deal was unmatched. I am glad I took the ride to Pohanka Acura because the customer service is something you'd never get in DC.

lgball

Oct 27, 2015

My husband and I had a wonderful experience working with Anas when we first purchased a TLX for my husband. He was quite picky, but Anas listened to his "must haves" and was able to find him his perfect car. We were so impressed with his willingness and ability to work with us that we went back the following week so that I could upgrade to an MDX. We would highly recommend working with Anas when purchasing from Pohanka!

terryandrob

Oct 26, 2015

We purchased an Acura MDX from this dealership in October and it was an overall great experience. Chris Marshall found us the car we were looking for at a great price and extremely low mileage. He was easy to deal with, answered all our questions, and didn't pressure us to buy. We would definitely recommend him to any potential buyers.

Venkata Majji

Oct 26, 2015

It was overall a great experience for me to buy a car with Pohanka Acura Dealer. Nathan Adams was great with his demo skills and also offered a great price. Me and my wife walked around the showroom with Nathan looking at all the vehicles and comparing models & prices. Nathan assisted us with a vehicle that fits in our budget with great pricing. Paper work was quick and the finance staff is cool as well. I would definitely recommend this dealer to my friends.

music00000

Oct 22, 2015

BEST SALES EXPERIENCE EVER! Mr. Kim was very helpful and thorough on explaining the details.He explained to me about the new features of the 2016 ilx acura, pricing, and etcWould totally comeback for another car!

TSX Buyer

Oct 22, 2015

Buying a car here from Hana was a great experience. She's highly knowledgeable, personable, and works hard in terms of time, scheduling, and overall effort. Her work led my family to buy two cars from her, and both times she exceeded expectations. Would definitely recommend buying from her to anyone who goes in.

cjsutton78

Oct 22, 2015

The Staff at Pohanka Acura was friendly and very helpful. My sales consultant Phillip Carlton was very knowledgeable and helpful in the purchase of my 2014 Acura RLX. Also my financial consultant Leah did a fabulous job of getting my paperwork prepared and done in a timely manner. I recommend this dealership and the services of Phillip and his staff to anyone.

Mike20169

Oct 22, 2015

Great experience. I worked with Jose Dominguez, he was fantastic. kept me informed as to when they had the car I was looking for in stock and made sure that the entire process was fast and easy!Highly recommended

MDX Buyer

Oct 19, 2015

I worked with Jose Dominguez and had a fantastic buying experience. I would highly recommend Jose and Pohanka. I found him to be straight-forward, honest, and willing to work with me to get a deal done. I had already visited 3 other Acura dealers in the area by the time I got to Pohanka. I had significantly less "back-and-forth", "check with my manager" conversations at Pohanka than with other dealers, making the whole process much easier and quicker. Our family is considering another Acura in the next year or two and I definitely going back to Jose/Pohanka!

RPittman

Oct 19, 2015

I discovers Pohanka Acura via the Costco Auto Program. Nathan Adams was quick to respond and very patient with me during my buying process. Nathan was very informative so I had a good experience during the entire process. They have a lot of eager salespeople ready to sell you a car so for me personally, online sales is the best way to go.

luluseal

Oct 15, 2015

I had searched online for many months looking for the perfect car and decided on a used 2013 ILX at Pohanka because of their low prices and wide section. I completed the online info and "Flip" Carleton called me the same day and answered all my questions. When I went for the visit to Pohanka to test drive i was shocked at the size of inventory and the selection of cars available. I then inquired on the new stock and Flip was right there with the car cost and the model that was in my price range. He went on three test drives with me and was smiling and excited through them all. He was patient and VERY friendly through the entire process. I decided on a new 2015 TLX and could not be happier! Flip even took me on a tour of the lot so I could decide on the color of interior I wanted that matched with the exterior of the car. He explained all the bells and whistles and was knowledgeable in every sense.100% impressed and satisfied with my purchase! Flip is the go-to guy at Pohanka!

sun

Oct 14, 2015

Best sales experience! Mr. Kim was very professional, friendly, and courteous.He took the time to explain every features and was very respectful throughout the entire process.I was very satisfied with the service. I would definately come back here and buy a car from him again in the future.Strongly recommend!!

hammad413

Oct 12, 2015

I took my car here because my rear view mirror was loose. Not only did they not fix my mirror they broke my windshield. They refused to fix it and now I am left with the bill. They damaged my car and refused to take responsibility. For a $200 repair they took advantage of me!

Chris1983

Oct 10, 2015

I don't usually write reviews but after the fantastic assistance at the Pohanka Acura I had to. Now as far as the whole process goes I will say it has been pretty straight forward. Exactly what you would expect when financing a new/used vehicle. That said. The thing that really made my day was the sales guy Nate. I've gotta say he makes car buying enjoyable and fun. He made my day the second I walked in. We had been searching multiple dealerships for an Acura TL all day. I was pretty much done with it when my wife decided to give it one more shot. Over the phone we were able to find a TL in my price range. Nate, the salesman even took the time to send my wife a short video of the vehicle. When we got there Nate was absolutely the nicest sales rep I've seen in awhile. Long story short, I chose to get the car thanks to the unbelievable help of Nate. 5 stars Nate. I will be back for my next car.

BobV

Oct 9, 2015

Phoung worked with me on the deal over a few days and after the deal was made she has on several occasions helped me thru with the functions of the 2015 TLX-here's what I liked besides her friendly and courteous service- she really took care to make this new driving experience special for me. She follows up and delivers on her word.

Chris

Oct 8, 2015

Hana was very friendly and helpful and did a great job with the test drive and showing the features of my car. I got the tlx and love it

Djsuelto

Oct 7, 2015

I have known JD (Jose) for many years but I just finally decided to buy a car from him recently. Let me just say that he is a very good salesman that provides excellent customer service. He found me a very good deal and I was able to leave with a car that same day! I recommend JD 100% to anyone!

McKeagues

Oct 1, 2015

Having received a few emails from Frank Ha, we walked into the dealership without an appointment and were met by Yong Kim. He told us Frank was in DC with another client, but Yong called him as a courtesy and Frank asked Yong to serve us. This was the first surprise, but a welcome one. Yong immediately asked us what we were interested in (AWD TLX Tech) and throughout our experience, never did he try to dissuade us or add confusion (another surprise). He clearly knew his product and readily answered our questions, both in the showroom and during the test drive. He was very patient with us (despite the rainy conditions), as well as humble, respectful and polite in his demeanor (another surprise), particularly as we wrestled with exterior and interior colors. When he made us the offer, there was not an ounce of pressure. And as we discussed his offer, and even began to waver, he did not interject and allowed us to work it out in our minds (and hearts). He sensed our uncertainty, calmly said he would be back, and then came with a sweetened offer. We accepted and truly felt good about our decision. Even when Yong discussed dealer accessories, he was even-handed and frank which enabled us to settle on what we wanted and not what someone else was pushing (surprises three times over). He was very efficient in producing and explaining the paperwork, immediately put the vehicle into detailing so it would be ready for us to take, and then spent 30 mins going over the myriad electronic features of the car. From start to finish, Yong Kim was the consummate professional and made this a highly positive experience for us. Thats no small feat because our last 4 cars were used cars purchased from private owners, and our last new car purchase was 14 years ago. One final note--we noticed a 2014 Salesman of the Month board and Yong was on it 4 times, which after leaving Pohanka, made perfect sense.

Akhorn

Sep 29, 2015

I've gone through the car shopping process many times and I dread it! I was very pleased that my experience at Pohabka was very different. Yong Kim, our sales person was super helpful and never pushy. He knew all the ins and out of the entire car. I have to say that pohanka has the best prices and service in the DMV area.

John's View

Sep 29, 2015

The sales process was painless. The salesperson was not pushy and let me and my wife take our time as we discussed the various options.The show room and sales area was clean and spacious and we were given space and privacy to go over the deal.

Jason

Sep 28, 2015

So, I just posted earlier about radley giving me a good price and then adding 920 at the last minute and also stating the car was sold when it was flat out lie. Pohanka re-raised Radley with a $4,000 price increase. Don't do business with these folks guys.

Kelly T

Sep 28, 2015

"Flip" is top notch. Process was painless, he explained everything with no hassle or pressure to buy, and he saved me $$ and put me in a beautiful new TLX in less than an hour. He even found my wedding band when clearing out my old 2012 TSX. He's the real deal and I highly recommend buying a car from this awesome sales person! Thanks Flip!! :-)

rich

Sep 22, 2015

Yong Kim and Frank Ha make an awesome team! Yong took time to explain all about the car that my wife and I ware interested in purchasing our new MDX. Yong and Frank were very professional, polite and patient and when we decided to Lease vs purchase Yong explained every detail to us. They took us for a test drive and did everything that they could to make us feel comfortable. Sue and I would go back to Pohanka Acura to purchase another car and would ask for Yong or Frank as my sales person. Plan to refer Yong to many of my friends interested in purchasing a car from that dealership.

RDX

Sep 21, 2015

As usual we stepped in Pohanka Acura on a week end, Hana Supandi and team greeted us with smile. We took test drive, She explained the features in detail and was very accommodative on our requirements. She is experienced, has good knowledge, very detailed, knows the customer requirements very well. My overall experience with them was sweet.

Acura2013

Sep 18, 2015

Hana and the people at Acura made it very easy for me to decide to trade in my 08 TSX for a 13 TSX when I had some repair problems with the old ride. Hana and the team worked around my busy schedule to get me the car I wanted and make the deal/price worth while. They also repaired the break pads a week after I had the car when I noticed the steering wheel was shaking and they repainted the bumper which had a few dings. Great stuff. Highly recommend .

GMart

Sep 17, 2015

Having had an effortless experience in leasing a 2015 RDX for our daughter in June - we returned to once again work with Hana Supandi to lease a 2016 RDX for us. As we expected, she and the whole dealership team really came through. This time we special ordered the car, extended the lease on our 2013 RDX (yes - we like the RDX) and Hana made sure that we were kept informed of manufacturing dates, shipping and finally receipt of the vehicle. We were able to complete the transaction in very short order with all of the paperwork ready to go, additional accessories installed and the car completely detailed. Hana is simply the best!

Liem

Sep 16, 2015

I recently bought a 2016 Acura RDX AWD with Tech Pkg & AcuraWatch Plus from Ziad Rahme. A week before I decided to close the deal with Pohanka Acura and Ziad in Chantilly, I test drove the car. At that point, I didn't know if i wanted the RDX or another car. I was not pressured to buy the car that day and they were very helpful with any questions I had. This dealership has practically any color that is available from Acura in stock or they can get it ordered quickly. After dealing with all the sales consultants for Acura dealerships around the area in Northern VA and Maryland, Ziad continues to be friendly helpful and able to get me a car for the best deal. If you want to have an honest and friendly sales consultant, come to this dealership. Even after the purchase he calls in to check up on you to ensure you are okay with the car and if you have any questions. By far, this is my best car purchase experience ever. If I were to buy again, I could come back to Pohanka Acura and Ziad. I recommend him and this dealership to my friends and family. Thanks Ziad and Chantilly Pohanka Acura for this great purchase!

C. Clemons

Sep 16, 2015

I was a bit hesitant to consider going to Pohanka Acura because of the distance from our home. Mr Kim said the experience would be worth the drive. He didn't disappoint! He greeted us at the door and that set the tone for a wonderful car buying experience. I also appreciate the time spent after the purchase was complete going through all the features of my awesome new car. ?? I would recommend this dealership to friends and family without hesitation.

Koonce75

Sep 16, 2015

I walked into the dealership looking for a used Acura TL. I wasn't expecting good results because I had been looking for the right vehicle for almost six weeks now and had only recently narrowed my search to an Acura. The online inventory didn't show any used vehicles in my price range. I walked in without an appointment and was introduced to Nathan who in a very mild mannered way showed me the new Acura TLX. He went over all the features and carefully listened to my concerns over pricing. After a well thought out test drive; he discussed options so that I could purchase/ lease my desired vehicle. He worked with managers to get me a to a comfortable lease agreement. The financial manager, Ray walked me through the paperwork. The overall experience was great because it ended my summer blues that was caused by my prolonged car search. I recommend Nathan and Pohanka Acura for the excellent service provided from the time I walked in the door and was greeted by Chris who introduced me to Nathan.

D. Garrett

Sep 15, 2015

I've been a customer of Pohanka Acura in Chantilly since 2007. I had my 2007 TL serviced there throughout the time that I owned it. I now have a new TLX which I am very excited to drive. Acura's are very good cars and the dealership is very good with customer services and appreciative of my business during these last eight plus years.

acurajunkie

Sep 15, 2015

Extremely happy with the sales and support of my Acuras, so much so that I have gone back and leased 5 Acuras (TL/TLX) in the past 10 years.

D. Garrett

Sep 15, 2015

While a major car purchase/lease can be very unsettling, my experience was done professionally and with the focus on me as the customer. I felt that my business was appreciated and that the goal of Hana, Jamal and, even the most unsettling place...finance, was to make the experience pleasant. Even the financial part was pleasant, but I've forgotten the gentleman's name. I've dealt with this dealership since 2007 and will continue to do business with them in the future.

LN_13uLL

Sep 15, 2015

I recently bought a 2016 Acura RDX AWD with Tech Pkg & AcuraWatch Plus from Ziad Rahme. A week before I decided to close the deal with Pohanka Acura and Ziad in Chantilly, I test drove the car. At that point, I didn't know if i wanted the RDX or another car. I was not pressured to buy the car that day and they were very helpful with any questions I had.This dealership has practically any color that is available from Acura in stock or they can get it ordered quickly.After dealing with all the sales consultants for Acura dealerships around the area in Northern VA and Maryland, Ziad continues to be friendly helpful and able to get me a car for the best deal.If you want to have an honest and friendly sales consultant, come to this dealership. Even after the purchase he calls in to check up on you to ensure you are okay with the car and if you have any questions.By far, this is my best car purchase experience ever. If I were to buy again, I could come back to Pohanka Acura and Ziad. I recommend him and this dealership to my friends and family.Thanks Ziad and Chantilly Pohanka Acura for this great purchase!-Liem

Kathy55

Sep 11, 2015

I investigated several new car purchases via the Internet and connected with Phillip from Pohanka Acura. He followed up quickly with several options for me, called to set up an appointment, and was very flexible with my budy schedule. At the dealership he was very coureiois, extremely knowledgable about the models and the features and gave us a good deal. I'd recommend him for your next car purchase

Carbuyer from MD

Sep 10, 2015

Hana was very helpful in our recent visit to Pohanka Acura--being very considerate of our time and prioritizing our happiness with the car. We ultimately ended up going with the V6, and were happy we did! Hana wanted us to be 100% satisfied with our driving experience. Hana made it a point to be available to us when we came into the dealership and made sure that we understood all of the awesome technology and features the TLX has to offer. Thank you!

Rie

Sep 10, 2015

Christopher was a professional car representative. He took his time to explain all about the car that I was interested in purchasing. He was very professional, polite and patient. When I was doubtful that I wouldn't be able to take the Acura home that I so desperately wanted he reassured me that the finance person was wonderful and great at her job. He told me that she would work out a deal so that I would be able to drive the car home that evening. Even though I arrived late because I got lost he waited for me to arrive at the dealership, took me for a test drive and did everything that he could to make me feel comfortable. I would go back to Pohanka Acura to purchase another car and would ask for Christopher as my sales person. I plan to refer him to many of my friends interested in purchasing a car from that dealership.

n0bunaga79

Sep 9, 2015

This is the smoothest car buying experiences I had. I requested a quote via their website and got back a fair quote right away from their online sales Manager Yong Kim. I did some additional research on truecars.com and no other dealers were able to beat the initial quote from Yong. I basically did much of my price negotiations with Yong via email (I'm not a natural haggler). The good thing that I was able to get an "out the door" quote so I knew exactly what I was going to pay prior to heading in. When I finally came in for the purchase, I actually was able to do better than the quote since it was labor day weekend. Very happy with the experience, and super happy with the new MDX.

Countrygirl

Sep 7, 2015

Phillip Carleton is a great salesman and a super person to work with. We shopped online with Phillip and then met him at the dealership, he could not have been more helpful or attentive. We came looking for a used vehicle and found the one that I had been interested in and with Phillip's help we came away extremely satisfied with the salesman and the dealership.

isik33

Sep 7, 2015

I began my journey of searching for a new car online, friends, CL and every other place imaginable. I went to about 4-5 dealerships before I got to Pohanka Acura. Hana Supandi assisted me with searching for the car that met all of my criteria. She went above and beyond with her service, knowledge of the vehicle, reaching out to me during the process and checking in to see how things were going after the purchasing my car. It was refreshing to go to a car dealership and not to feel pressured into a sale. Everything I wanted I found in impeccable service and a beautiful 2013 Nissan Rogue! Definitely in love with this car and appreciate all of her efforts to make this a smooth transaction!

hstoor927

Sep 4, 2015

My family and I needed another car so we went to pohanka. We had many cars in mind. Like the acura tl great car love it. The saleswomen was amazing we had a great experience with her and the process was not that big of a chore. The experience was great.

echien9911

Sep 2, 2015

It is a very nice, easy, no hectic car purchasing experience. Mr. Yong Kim is a very knowledgeable, detail oriented person. He knows when and what to show us, during test driving, he explains in great detail with great patience. For a couple who owns old cars more than 20 years, new technology could seem to be intimidated, but he repeated the important part, make sure both of us got it. It is not purely "Luck", Mr. Kim works hard and builds up customers' confidence little by little, he provides key information at the right time. We are lucky to have him helping us filter out what we want and exactly what we need! "We will let friends and family know where to get their next vehicle if they aim at Acura!"

Vadim F.

Sep 2, 2015

We agreed on the price with Joey ahead of time by email and he was expecting us when we arrived. The overall buying experience was great, Joey helped to guide us through the options and was patient with us.

kyawthutun19

Sep 1, 2015

It was my first experience buying a new car and I was really happy to be assisted by Hana. She was on top of things to make sure I understand what I'm getting and gave her best effort to negotiate the price for my CRV trade in. Admittedly it was a tough deal and I think Hana handle quite well and she was wonderful. The entire process was flawless and Hana did a superb job with explaining about the vehicle during the test drive and giving honest opinion. She follow up with me a couple of times after purchase to make sure that I've got everything needed and overall I was extremely satisfied. Thank you Hana and hopefully you'll still be with Pohanka when I return for an upgrade in a couple of years.

Meme

Sep 1, 2015

Jose was very nice and did not pressure me into buying. The service was fast and friendly and they took care of my needs. They even helped me purchase new tires for the car.

Ashburn Family

Aug 30, 2015

We had a fantastic experience with Mr. Yong Kim. Excellent knowledge of the vehicle and pricing plans and not pushy at all. We had such a great experience we called him to upgrade our vehicle this year. Wouldn't do business anywhere else, we got a fair deal and we LOVE the Acura! The Sales process and Financial office were quick... everything was explained very well and most importantly we were in and out quickly.We will keep coming back.

MWA

Aug 29, 2015

I had a first rate experience with Pohanka Acura. I was there twice - once to gauge how they would treat a single adult female who showed up in jeans, and then again to actually purchase a new automobile. I have never purchased an Acura before. Pohanka Acura was FABULOUS! The first time I visited, I met Hana Supandi, a young and very professional consultant. Even though I said I was just researching, she spent time with me explaining the cars and even letting me test drive one. During the following weeks, she kept in touch with me, but was professional, helpful and kind. Never obnoxious or pushy. When I was ready to purchase, I made an appointment with Hana and purchased a car (an RDX). The process was flawless and pretty quick - even for a Saturday morning with a busy showroom. Hana was focused on me the entire time, professional, honest, and wonderful to deal with. Some of the other sales managers even stopped by to introduce themselves and offer assistance. They also introduced me to some of the service professionals. I felt like a VIP. My companion was so impressed that he is planning to return and purchase a car from Hana Supandi. I'm looking forward to working with the service department that is open 7 days a week! I will definitely return to Pohanka Acura and absolutely recommend them as a top dealer.

mwarthur

Aug 29, 2015

I had a first rate experience with Pohanka Acura. I was there twice - once to gauge how they would treat a single adult female who showed up in jeans, and then again to actually purchase a new automobile. I have never purchased an Acura before.Pohanka Acura was FABULOUS! The first time I visited, I met Hana Supandi, a young and very professional consultant. Even though I said I was just researching, she spent time with me explaining the cars and even letting me test drive one. During the following weeks, she kept in touch with me, but was professional, helpful and kind. Never obnoxious or pushy.When I was ready to purchase, I made an appointment with Hana and purchased a car (an RDX). The process was flawless and pretty quick - even for a Saturday morning with a busy showroom. Hana was focused on me the entire time, professional, honest, and wonderful to deal with. Some of the other sales managers even stopped by to introduce themselves and offer assistance. They also introduced me to some of the service professionals. I felt like a VIP. My companion was so impressed that he is planning to return and purchase a car from Hana Supandi. I'm looking forward to working with the service department that is open 7 days a week!I will definitely return to Pohanka Acura and absolutely recommend them as a top dealer.

twochris

Aug 29, 2015

We started the day at Pohanka Chevy where we discovered that our car was going no farther, a bit of a shock since we had planned on keeping the car for many more years. I described what we were looking for and the Chevy people took us to the Acura side which was fine with me as I had had a very good experience with the Chevy folks and family members raved about the excellent service at the Acura dealershipWe spent the entire rest of the day and evening choosing which car to get. We were very appreciative of the knowledge and assistance of our sales rep. I had told them that I do not like high pressure sales tactics and did not feel that we were subjected to any at all. I was presented with car options, a very long test drive and the ability to make my own choices. At the end of the process, my sales rep took plenty of time to go over all the features of our new MDX and answer my many questions.

Student123

Aug 28, 2015

The dealership was very helpful along with Chris Marshall the salesman that helped me. He was very knowledgeable and helped us throughout the process. I would recommend his services to anyone.

ITAS

Aug 27, 2015

Doing business in the right way. Information and purchase options were exchanged before the visit. Questions were answered before me showing up. On time test drive with deomonstration. Negotiation were quick and to the point for a good deal.

Jim S

Aug 26, 2015

Yong Kim did a great job from greeting us by phone following up by text and meeting us at the dealership. He thoroughtly explained the features and options of the model we were interested in to help us decide on our choice.

Lisa H

Aug 26, 2015

Jose Dominguez is awesome ! Very professional , got right with it when I purchased 2 nd ILX with pohanka . Highly recommend Pohanka Acura & Jose Dominguez. Very good experience !

coxmccatgmail.com

Aug 25, 2015

From the prompt internet response, to the follow-up phone calls, to the whole driving experience, Ryan never once felt pushy, uninformed, or just looking for the sale. He and his manager, Jamal (another individual I highly recommend you meet), were both understanding and helpful even when I explained that I never buy on the first day. True to my word, after visiting their Lexus branch up the hill (and having an unfortunately poor experience there), I came back to buy the next day. They gave me a fair deal on my Audi trade-in, and didn't meet me 'halfway' with my counter-offer: they came all the way to me. I couldn't have asked for a better buying experience, especially when this is my only positive experience in doing so after several instances in the past with other dealships.

lizbeth87

Aug 25, 2015

I knew I wanted a new Acura and Pohanka had the largest and best selection in the area. I was fortunate to work with Jose, he was so easy to talk to and helped me get exactly what I wanted. I would highly recommend anyone that's in the market for a new or used vehicle in Northern Virginia to use Pohanka Acura!

BGable

Aug 24, 2015

Our choices for a lease came down Pohanka Acura and a local Volvo dealer. Yong Kim was more courteous than the other company's salesperson. He wanted our business but didn't pressure us. Unlike the other dealer's salesperson, who excluded tax, title, and tag from the lease estimate he initially quoted, Yong was honest from the start. He didn't engage in any games. He made the process easy.

Richard

Aug 17, 2015

We stopped in "to look" and were very impressed with the cars and the sales staff. Ryan Cartee met us at the door and answered all of our questions and provided a wealth of information. We decided to test drive a vehicle. Throughout, Ryan was very helpful and polite. He has a very comfortable style....very professional without the pressure. Overall, the best car buying experience I can recall.

SCunnane

Aug 17, 2015

I bought a 2016 MDX in May and by chance was teamed up with Joey when I initially started looking a couple of months prior to buying my Acura. From start to finish, Joey was friendly, knowledgeable and hands-on without once pressuring me. I immediately felt like I was able to trust Joey with his straight forward, no games attitude. He made what usually is a dreadful experience very pleasant. I appreciate the extra mile that he went, offering to program XM stations, offering a tutorial on all of the technology, etc. Not only would I recommend this dealership but I would highly recommend having the priviledge to work with Joey.

SSC

Aug 17, 2015

My Wife and I drove 2.5 hours from PA to make a deal at Pohanka Acura and I'd strongly recommend this dealership. Joey Lackovic provided us with a thorough explanation of the TLX's features and drivability. All involved in our transaction were professional, personable and accommodating. Their inventory is second to none and I got a great deal. These guys want to sell you a car!

SthreeJ

Aug 17, 2015

Five years ago we bought our first Acura MDX from Pohanka and we were very pleased with the process and the wonderful service provided by Pohanka after the purchase. We recently traded it in for a 2016 MDX and had the same positive experience with Pohanka and Ryan Cartee. Ryan is very knowledgeable about the cars and the process. We wouldn't go anywhere else.

arandall

Aug 10, 2015

I recently purchased a new Acura MDX from Joey Lackovic at Pohanka Acura. I first met him through their e-pricing service and then I met with him in person days later. I found him to be very forthright, knowledgeable about the vehicle I purchased, and they provided me with the best pricing of any Acura dealer in the area. Following the purchase, he was a great asset in teaching me about the various technological services that the MDX provides. I would definitely recommend.

Il Cho

Aug 10, 2015

Yong Kim is a very though and professional sales contact. He knows his stuff, very polite not too pushy and seemed interested in our needs. Excellent follow through. The whole process was short and sweet; the dealership has good people and great cars.

Edwin

Aug 6, 2015

This is my 2nd time buying an Acura from Pohanka in Chantilly. I bought a 2007 Acura TSX in 2011 and one week ago I bought an Acura RDX. I worked both times with Jose Dominguez. I received great customer service and the whole process from beginning to end went smoothly. No complaints and I would highly recommend friends and family to Pohanka in Chantilly. When I do end up buying another car in the future I will definitely be coming back.

DrRys86

Aug 5, 2015

Bought a new car from Pohanka last week. The dealership itself doesn't have the usual predatory "sales" feel -- everyone seemed genuinely interested in getting people into the right car... My salesman, Phillip Carleton, was very professional, polite, and patient with me. He took time to show me all the features of the car and was able to answer all my crazy questions. When it came down to the actual purchase, the process was smooth and painless. I'll definitely be back for my next car purchase! Tl;DR: Go to Pohanka. Ask for Phillip Carleton. You'll be happy you did. :)

abc123

Aug 1, 2015

Frank made every effort to get a good deal on Acura MDX. He took time to show and explain to us all the features. I would definitely recommend him to my friends.

klark

Aug 1, 2015

I had been working with Jose to find a used car. The dealership had a trade-in that met our needs and I went to look at it even though it was more expensive than I was willing to pay. Jose was able to get the price point we needed and though we were not prepared - paperwork wise - to do a deal Jose was able to help us meet all the requirements to buy the car in a very professional and effortless manner. We are completely satisfied with the car, the cost and the service we received from Jose and the dealership.

phxroxy

Aug 1, 2015

Yong Kim is a knowledgeable, patient and helpful representative. He found the best car & the best deal. I have recommended him to all my friends.

Weiss,todd321

Aug 1, 2015

Our salesman guided us through the purchasing process in a very professional manner. He was able to answer all of our questions about the Acura. He communicated in a clear, concise manner. We found the purchasing process to be quite pleasant.

New Owner

Jul 29, 2015

I had an outstanding experience at Pohanka Acura due primarily to the excellent interaction with Phuong Davidson. She is one of the best sales representatives I have met. She attended to every need and spent hours making sure that I completely understood how to use all of the features of my RLX. I now feel comfortable driving this great car and know that I can always call on Phuong if I need assistance. She is an outstanding professional and great representative of Pohanka.

Happy Owner

Jul 29, 2015

Phoung Davidson is one of the best sales representatives I have met when buying a car. She attended to every need and spent hours making sure that I completely understood how to use all of the special features of my RLX.. I now feel comfortable driving this great car and know that I can always call on Phoung. She is an outstanding professional and great representative of Pohanka.

Rajanila

Jul 26, 2015

Great service and information. Friendly wish and details about every minute thing. Thanks.The best of the best dealers. Quick tips to handle the vehicle efficiently.

wefoundourMDX

Jul 25, 2015

We had been shopping online for our specific car for some time, so when one that fit what we wanted popped up at Pohanka Acura, we wanted to see it. Phillip responded to our online request immediately by calling us and we set up an appointment for that same night. When we arrived at the dealership that evening, Phillip already had the car parked and waiting our front for us. He was very personable and helpful through the experience and even stayed late while we worked with the finance manager, who was also very nice and helpful. The dealership and repair center were very clean and we definately plan to return there to service our new car. Would highly recommend this dealership and Phillip C.!

elenz

Jul 25, 2015

Smooth, quick and great customer service. Adwoa exceeded my expectations and was able to get most of my paperwork done and agreed to terms and conditions before getting together. The day of the transaction, it only took 30 minutes to sign all paperwork. Thanks Adwoa!

grossryan79

Jul 24, 2015

Anytime I start a financial business deal, I do so with hesitation. Three years ago my life started over when I received a closed head injury that left me with a traumatic brain injury. I try to take as many steps as I can to be a productive and responsible person, while still acknowledging my weaknesses. With that being said, there are many things that I still struggle with. When handling business it is a must the person I am working with is honest and straight forward. Joey Lackovic was the individual who I was trusting, to not only help me get a new Acura, but to also help me trade in a very complex lease. I am pleased to say Joey not only earned my trust, but exceeded my expectations. Joey was my guide through the entire process from deal initiation to drive off. He returned my first email requests promptly , worked with the store GM (Lenny Gonzales) to get me out of my lease, matched out of state pricing, came in on his day off, got me top dollar for my trade, and insured I hit my payment goal. From the first email to putting on my new plates Joey was world class. There is not enough positive praise I can give the Pohanka Acura Team, from the gentleman (Mr. Guiterrez) that showed my wife and seven year old son to a private lounge to relax. To the finance manager (Ray Morton) who made sure the protection I wanted on the vehicle was affordable. I was a Cadillac man trading my 2015 Escalade for a 2016 MDX, I am now an Acura man, soon to trade my CTS V for an TLX. That being said, no matter what brand I choose I will now always stay with the Pohanka family. I will also share my experience with my local community and my online community. Doing this will ensure others have the opportunity to enjoy the world class service and competitor beating pricing I received. Please take these comments and my future business as a formal Thank You to everyone at Pohanka Acura!!

ash20022

Jul 21, 2015

Hana Supandi was a great person to deal with it. She was extremely professional and knew what she was doing. I was happy to buy a car from her and would recommend her to others as she was a great sales person.

Jeffeisen37

Jul 21, 2015

Joey Lackovic, orchestrated a pleasant buying experience from initial phone conversation through in-person meeting for completion of sale. Overall experience working with Joey, the sales manager and finance person conveyed professionalism and experience, and a non-stressful process, and followed up after the sale. Joey was organized and very familiar with the sales process, and honored all parts of my negotiated deal, including trade in value of my used vehicle. Joey also was patient and took the time necessary to get acclimated with the internal controls of the new vehicle before taking the car for a test drive. I will consider buying my next car from this deanship, when a need arises. I would also recommend using Joey and this dealership for the purchase of a new car.

sarang

Jul 20, 2015

I recently bought a 2015 Acura RDX with technology package at Pohanka Acura. At that time, I also had to trade in my 2005 Acura TL. The sales team at Pohanka, Ryon, Jabrel and Young, helped me through what proved to be very easy and smooth transactions. They gave me good trade in value for my old car, a great sales price for my new car, and gave me a great APR for a financing loan, too. All of sales associates worked for me with great teamwork for a smooth and painless transaction. I strongly recommended this dealership to anyone who wants to buy a car with an honest and peaceful experience. They don't play games, and they do their best to make the customer happy.

Sharon Lord

Jul 20, 2015

Hana Supandi, the product specialist at Pohanka Acura displayed excellent customer service qualities.She dealt with both my husband and I and was very professional, educated on the product itself and very informative.My husband and I was very pleased with her service and would like to thank Hana for going the extra mile.

That_was_easy

Jul 20, 2015

Joey made what most would agree to be a stressful process easy, sensible and just plain liberating as compared to other dealerships. He was not the only sales consultant I had meet with that day. I had gone to other dealerships to explore the possibilities, as I had strict financial limitations. At these dealerships I was met with a slew of "let me get back to you" lines and other blatant deflections. I decided that I was wasting my time and headed back to Pohanka Acura to see Joey Lackovic. The transaction was done and over with in about an hour, most of which was me dragging my feet. I couldn't have found a more patient individual to discuss these details with and he clearly knows his job and the brand. I highly recommend him.

Bill R

Jul 16, 2015

CJ ZHU was my sales Consultant and made the purchase at Pohanka Acura a very smooth transaction. After receiving a very good sales price, I ordered a 2016 RDX AWD Advance vehicle. CJ prepared all the necessary forms to complete the order. I was finished within an hour and received a tentative delivery date for the new vehicle. The vehicle arrived on time and CJ had everything ready to go by the time I arrived at the dealer. He had all additional documentation prepared for my signature, and after smoothly completing the financial aspects of the purchase, CJ installed the new tags on the car and it was ready to go. CJ provided an excellent overview of the systems within the car and assisted in setting up my SmartPhone for Bluetooth operation. I had a few questions relating to the vehicle and it's electronics and he was able to tell me everything I needed to know. Clearly, he has an excellent understanding of the product that he sells, and that is very important, since technology is moving at light-speed in the automotive industry. He suggested that I spend a few days with the car and then call him with any questions concerning it's operation. Finally, since I was a new customer to the Pohanka dealership, CJ brought me into the Service Center and introduced me to one of the Representatives, who provided an overview of Pohanka's Service operation. Within a few days, CJ phoned me to check in and see if there was anything else he could assist with concerning the car. He also told me he was available anytime in the future to provide assistance. Buying a car at Pohanka was a very efficient, yet personable experience. I highly recommend CJ and the staff at Pohanka for your next automobile purchase. Bill R.Great Falls, VA

Car buyer

Jul 15, 2015

Joey, my car salesperson was fast, direct, and understood my no-nonsense approach to buying my car, which I appreciated. He has followed up and I love the car, so all is good. I would buy another car from Pohanka and ask for Joey.

cjj9881

Jul 15, 2015

Young Kim was the sales person whom I dealt with. I was so impressed with him over the phone & how he handled things. That I drove from Chesapeake, Va, just to purchase a new Acura from him. Actually from Yong Kim (salesperson), at Pahanka Acura, in Chantilly, Va. I went to Hall Honda in Va. Bch. Va. the day before I spoke with Yong Kim. Just to look & maybe test drive an Acura. That was the second & last time I will ever go into a Hall dealership. They sure could take a lesson from Yong Kim at Pohanka Acura. Yong Kim was very very personable, & so patient with me. Regardless of how long I spent at the dealership, & the 100's of questions that I asked him. He also was extremely knowledgeable of his job. He went above & beyond. Thank You.

honda1628

Jul 15, 2015

I am a loyal customer of Pohanka Acura. They know what customer service is all about. CJ Chen, sales, Ray Morton, finance, were amazing when I purchased my used 2010 Acura RL. I would recommend anyone looking to purchase a car, to stop into Pohanka and see what they can do for you. In addition to sales, Pohanka's service department is excellent.

ID with the MDX

Jul 15, 2015

The title says it all! I was interested in trading in my car for an SUV and came to this location because I felt that they had a bigger selection of certified/used vehicles than the previous Acura dealership that I bought my first car from. The moment you walk in the door, you are greeted and someone is there waiting to assist you. There was a lot of people car shopping that day so I thought the speed was impressive. I came with a very unique situation and my salesperson, Joey Lackovic was more than helpful! He listened to my concerns, addressed my questions and informed me of every step throughout the process. He even transferred my things from my old car to my new car so all I had to do was adjust my seat and drive away. I received financing through Acura and I am very appreciative of the efforts from both Leah and Rob to make this process as painless as possible. Buying cars always stresses me and they both were very accommodating to my requests. Even though I was not being serviced directly by two other gentleman, I also appreciate Phillip 'Flip" Carleton and Jabrel Mines "words of encouragement". Like I said, I was stressed and they also listened to my concerns and reassured that I was making a good decision.I even met with Cedric SingletonI have other dealerships that are closer to my home but I will be returning to Pohanka due to the service!

drno09

Jul 14, 2015

I bought 2 previous generations of Acura TLs, so when I saw the latest I knew I wanted it. In the midst of deciding if I wanted to buy or not, I dealt with 2 prior salesmen who were not as knowledgeable before Ryan Cartee came along and made my decision a easy one.Great buying experience once again from Pohanka, and Ryan Cartee was great. I'm sure I will be buying an Acura again after this one.

Stew

Jul 10, 2015

We bought a used ILX at Pohanka. We went to Pohanka because it was open on Sunday but did not want to buy a car there because it was far from our home. We test drove a ILX and liked it very much. We returned two days later and bought the car. Ryan's sales approach was very low key. No pressure sales. We worked with Finance manger Ray Morton to get a loan. Ray was great to work with. He was very knowledgeable and walked us through all the extra warranties being offered. We have bought many cars over the years. This was the fastest and most efficient buying of a car that we have ever had. .

OldGuy

Jul 7, 2015

I am a loyal customer of Pohanka Acura. They know what customer service is all about. Adwoa Yeboah, sales, Ray Morton, finance, and Lenny Gonzalez, GM, were great when I purchased my new RDX. I would recommend anyone looking to purchase a car, to stop into Pohanka and see what they can do for you. In addition to sales, Pohanka's service department is excellent. Steve Phillips always takes excellent care of my service needs every time I come in for service.

Munger

Jul 6, 2015

My wife and I have been looking for a replacement to my 2010 Acura TSX. After visiting quite a few dealers throughout the Maryland area, we narrowed our choices to the Acura RDX and the Lexus NX 200T. Pohanka provided us the unique ability to compare both side by side so we decided to make the 1 1/2 hour trip to Virginia. It was well worth it! Our salesman, Chris Marshall, was very helpful and accommodating throughout the compare process and took the time to show us both cars. He explained each and every feature and worked with us until we found the exact car that met our needs. We love our new RDX!

pratap123

Jul 6, 2015

Recently we purchased AcurA TLX 2015 from Pohanka Acura. We were greeted by Sales consultant Hana Supandi and Chen and assisted in every possible way throughout the buying process and made purchase easier and hassle free. It is a wonderful experience meeting people at dealership. I would certainly receommend this place to friends.

Pratap

Jul 6, 2015

Recently we purchased AcurA TLX 2015 from Pohanka Acura. We were greeted by Sales consultant Hana Supandi and Chen and assisted in every possible way throughout the buying process and made purchase easier and hassle free. It is a wonderful experience meeting people at dealership. I would certainly receommend this place to friends.

Joshvw

Jul 6, 2015

I have bought a number of Acura's including MDX's and RL's. I will not deal with any other Dealers in the Washington area because of top down leadership is always superior at Pohanka Acura. The GM , GSM, and my salesman Christopher Marshall , and Finance personnel were all excellent professionals in every respect. I received a great price and everyone treated me like they really wanted my business. I also have my service done at Pohanka, and because of the 5 star treatment I receive each time I visit , I just will not do business with any other dealer.Thanks Christiopher for my new 2016 MDX sale last week .

Grizzlies

Jul 4, 2015

Hana did a great job helping me purchase my new car. She wasn't pushy which I hate when dealing with sales people but she worked hard to get the job done. I was satisfied with my deal and I would recommend Hana to a friend.

vlee

Jul 4, 2015

We recently purchased a 2016 RDX at Pohanka Acura. We were highly impressed with the staff at this dealership They were highly professional and very courteous! If you're looking to purchase an Acura look no further this is the dealership to go to!

RDX Purchase

Jul 3, 2015

Bought a 2016 RDX. Finance Manager, Raymond was terrible. My wife felt threatened by him when we declined the warranties he was trying to sell. Burped and cracked his knuckles.When I picked up the car no one showed me any features. Had to figure it all for myself. Car is great. Too bad our experience was not good.

A Smith

Jul 2, 2015

I recently purchased a second vehicle from Pohanka. Ryan Cartee was extremely helpful in this process. Having visited several other dealerships (Nissan, Toyota), I found that many salesmen provided inaccurate information regarding their product. Ryan not only was accurate and thorough with his responses to my questions, he was prompt, consistently replying to my emails within an hour. Other dealerships salesmen were very pushy and arrogant. Ryan did not possess these traits, nor did he treat me differently because I am a female. Lastly, what truly impressed me with Ryan was when I was unable to come out to Chantilly for a test drive. He came out to my residence. His dedication to his customers is superb.

orange987

Jul 1, 2015

Yong Kim made buying a car unbelievably easy! He was honest and trustworthy, he had lengthy knowledge of the MDX and could gauge exactly why I was looking for. He was straight and to the point. He is the man you want to see when you go to Pohanka.

AcuraTLX

Jun 30, 2015

I bought a 2015 TLX SH-AWD car at Pohanka Acura in Chantilly. It is my first Acura car. The salespersons I had were Mr. Yong Kim and Ms. Hana Supandi. They were super kind and friendly. Especially Mr. Yong Kim was very helpful, knowledgeable and professional. He answered all questions I had and he helped me out which car fitted me best regarding my budget and a car performance. I am very happy with my choice. The trade-in and purchasing process were quick and smooth. I would go back to him again. I highly recommend Mr. Yong Kim at Pohanka Acura to be your salesperson!

Gregg

Jun 30, 2015

I am on my fifth Acura and just moved my wife from a Lexus to an Acura and we could not be happier. The Pohanka team makes the entire experience easy and pleasant. Hana worked with me throughout the entire process and was a genuine advocate for me. I will be back.

lar

Jun 29, 2015

We had a wonderful experience buying our car from Pohanka. We've been using Pohanka service for years and this was the third car we've bought from them. We worked with Flip on the past two purchases and he was knowledgeable and very helpful and we would definitely go back to him the next time we need a car.

Xtinechan

Jun 28, 2015

The dealership offered speedy , professional & comfortable yet knowledgable service. Will continue to recommend friends, family and colleagues to consider future purchases and other car services

BL

Jun 27, 2015

I had a wonderful experience at Pohanka Acura of Chantilly. From the time I walked in the door it was like red carpet treatment. I traded in a vehicle and purchase a brand new Acura MDX. I had nothing but a positive and great experience with this dealership. The salesperson I had was Phillip and he was extremely helpful during the entire process. I would like to thank the sales managers and Phillip for the wonderful experience I had. I highly recommend Pohanka Acura.

Jeffers

Jun 26, 2015

For the past 15 years, my husband and I had our cars serviced at Pohanka Acura. We had decided that when it was time to replace our cars, we would only consider this dealership. Our service consultant, Jerry Soriano, was the main reason. Over the years, Jerry has consistently exceeded our expectations and his team has always taken excellent care of both our cars. Recently we purchased two cars from Pohanka Acura. On the day of the purchase, Jerry introduced us to Hana Supandi our sales consultant. In a short period of time, she gained our trust and impressed us. Hana was mindful of our needs and budget. She was also very patient and determined to help us. Although we had just met her, we felt very comfortable with her. Since the year 2000, we have experienced exceptional customer service at Pohanka Acura. This dealership has associates like Jerry and Hana, who truly take pride in their jobs and contribute to the positive customer service experience!

Leslievj

Jun 26, 2015

Ziad Rahme, his sales manager and finance manager made the purchase of my new car painless. I arrived at the dealership at 2:00, after having to leave to obtain documents, take my kids to a swim meet, and pick up my husband from the train, I left the dealership by 8:20 with my new car. I found everyone to be kind, and willing to help wth our credit challenges. While driving home, my husband and I said, that our next car will be purchased at Pohanka.

coryt

Jun 25, 2015

I recently traded in a vehicle for the purchase of a brand new Acura and nothing but a positive and great experience with Pohanka Acura. All staff were extremely helpful without being pushy. I worked specifically with Hana Supandi who did an outstanding job showing me both certified used vehicles and brand new. Ultimately I chose brand new as the price was just that good in comparison. The process of trade-in to purchase was smooth and quick. I would highly recommend Pohanka Acura.

coryt

Jun 25, 2015

I recently traded in a vehicle for the purchase of a brand new Acura and nothing but a positive and great experience with Pohanka Acura. The staff was extremely helpful without being pushy. The process of trade-in to purchase was smooth and quick. I would highly recommend Pohanka Acura.

Jeffers

Jun 25, 2015

For the past 15 years, my husband and I had our cars serviced at Pohanka Acura. We had decided that when it was time to replace our cars, we would only consider this dealership. Our service consultant, Jerry Soriano, was the main reason. Over the years, Jerry has consistently exceeded our expectations and his team has always taken excellent care of both our cars.Recently we purchased two cars from Pohanka Acura. On the day of the purchase, Jerry introduced us to Hana Supandi our sales consultant. In a short period of time, she gained our trust and impressed us. Hana was mindful of our needs and budget. She was also very patient and determined to help us. Although we had just met her, we felt very comfortable with her.Since the year 2000, we have experienced exceptional customer service at Pohanka Acura. This dealership has associates like Jerry and Hana, who truly take pride in their jobs and contribute to the positive customer service experience!

Thomas N

Jun 20, 2015

The employee, Hana Supandi, gave an educated and interactive experience for me as I was buying my first car (2013 Acura TL). I was able to do more with my test drive that some other dealerships did not provide me with. When presented with the car, Hana did not try to push my family and me to buy the car like many other salesmen. She was knowledeable and well prepared to talk about the car features. While attending to us, she stayed professional as well as friendly and sincere. She truly works to provide her clients with the best experience that she could. If I could get another car, I'd prefer my specialist to be Hana again!

SamanthaC

Jun 20, 2015

My husband and I both left with new leased Acuras yesterday. Thank you to the entire team at Pohanka for being so easy to work with. Process was transparent and no nonsense! From Gary in sales, to Jamal the sales manager and Korosh in finance the entire experience was a pleasure.

ThomasN

Jun 20, 2015

The employee, Hana, gave an educated and interactive experience for me as I was buying my first car (2013 Acura TL). I was able to do more with my test drive that some other dealerships did not provide me with. When presented with the car, Hana did not try to push my family and me to buy the car like many other salesmen. She was prepared to talk about it and show me another car. While attending to us, she stayed professional as well as friendly and sincere. She truly works to provide her clients with the best experience that she could. If I could get another car, I'd prefer my specialist to be Hana again!

TWILL08

Jun 20, 2015

Ray Morton continues to deliver. Superior service and supreme car buying experience is what keeps me coming back to Pohanka Acura. I purchased my fifth car because of the superior service Ray Morton and team has provided. Pohanka Acura is the blueprint for success.

tbone70

Jun 17, 2015

This is my first Acura ever and Mr. Yong Kim has provided me fantastic service. He was courteous and professional. The entire process went very smoothly like the other side of pillow . Mr. Kim was awesome and I am extremely happy with my new RDX.

billardis

Jun 13, 2015

Great sales and service. Small problem: the SiriusXM hadn't been installed in our ILX. So it took extra time and energy to get it setup.

Helena Jackson

Jun 12, 2015

We have known Jose Dominguez of Pohanka Acura, Chantily for many years! My latest purchase was just as smooth as all the rest. The staff is friendly, knowledgeable and always gets me the best deal. I always feel welcome and valued as a long-time customer. Go meet him if you want a great experience!! One of my best car buying experience ever nice people in and out quickly.

HJ

Jun 12, 2015

We have known Jose Dominguez of Pohanka Acura, Chantily for many years! My latest purchase was just as smooth as all the rest. The staff is friendly, knowledgeable and always gets me the best deal. I always feel welcome and valued as a long-time customer. Go meet him if you want a great experience!! One of my best car buying experience ever nice people in and out quickly.

Acura owner

Jun 9, 2015

I recently purchased a TLX from Ryan Cartee. Ryan demonstrated all the safety features and the merits of the car. There was no high pressure to make this purchase before leaving. I went back 2 days later and purchased the car. I appreciate his politeness and willingness to address all my questions. Phillip reached out and scheduled the original appointment and the two of them were extremely helpful. Phillip even treated my niece to a snack in the vending machine. This was a very thoughtful and he ensured the purchase went smoothly.

B R.

Jun 2, 2015

I bought a new Acura there with the help of Phuong Davidson. She was very helpful, took lots of time with me on four separate occasions before the final purchase and then spent time explaining in detail the features of the car and what each tech innovation and safety feature did.She was incredibly knowledgeable and patient to go over each detail.Never during this process did I feel pressured to buy a car and in fact, I told her I was looking at othersSales experience I had with Phuong and the prior experience I had with the Pohanka service department were why I ultimately bought the car.

Atul Sharma

Jun 1, 2015

Just purchased a wonderful Acura TLX from Pohanka Acura. Overall great service, especially from Hana Supandi. She was amazing and patient with my crazy self. However she got me the best deal possible and I love my new purchase.

RepeatCustomer1

Jun 1, 2015

Worked with Jose Dominguez over a week or two on leasing a new 2015 RDX. Never had leased before but trust this dealership as had bought 2 other Acura's there in the past. Jose was knowledgable, helpful and upfront making the whole deal easy and painless. Pricing was more than fair. There's a reason we keep coming back to Pohanka and btw the service is excellent also.

RepeatCustomer1

Jun 1, 2015

Third purchase of an Acura at Pohanka and 4th vehicle overall at Pohanka(1 Lexus). We had always bought before and this was a first time ever lease for a 2015 RDX. A bit unsure going into it butJose Dominguez was upfront, helpful, knowledgable and made the whole experience as easy as it could be. Would definitely recommend and plan on sticking with the easy way to buy a car with confidence.

Acura RDX Owner

May 31, 2015

We found the car online. We called the dealership and connected with Jose Dominguez. He was courteous and professional on the phone. When we arrived at the dealership, he had already pulled out the vehicle and had it waiting for us. We liked the vehicle, an RDX, but it was late and we wanted to see the vehicle in daylight. To accommodate us, he met us at 7:30am. He already had meetings scheduled for first thing in the morning, but he came in earlier for us. He was knowledgeable and helpful. Similarly when we completed the paperwork Ray was also polite and friendly. Our experience was a good one.

Wenninger

May 29, 2015

I went to Pohanka looking for a lease on a TLX. My sales rep was Jose Dominguez and he was extremely knowledgeable on the TLX and very polite. I would definitely refer a friend to Jose. He even assisted with walkthroughs of the entertainment system and Bluetooth set up after the sale was over. Great experience and I will for sure be coming back after this lease is over.

2015 TLX

May 27, 2015

I have been a Pohanka customer since 2001, and last week purchased a 2015 TLX SH-AWD Advance. Hana Supandi was my sales rep. She is one of the Pohanka staffers i have had the pleasure to work with. She has been at Pohanka for only two years and has an amazing knowledge of this technologically complex vehicle. The entire sales experience with Hana has been excellent. I would easily give her an "A".

2015TLX

May 26, 2015

Hana Supandi was my sales rep. I was amazed at her knowledge of the TLX's features, especially given that she has been with Pohanka only two months. She was very professional, helpful and courteous and was able to answer all of my questions. I have dealt with a lot of Pohanka's staff over the past 15 years, and Hana ranks at the top. I give her an "A" for all aspects of the sales experience.P.S. Jose Dominguez has trained Hanah well.

mrpo3tic

May 26, 2015

If I had to refer anyone to any dealership. I would more than surely direct them to Pohanka Acura. The associate Ms. Solita Barr whom I spoke with was very well mannered and extremely knowledgeable. Unfortunately I was unable to make a purchase that day but I will make sure to return to this specific location!

Mr and Mrs M

May 23, 2015

We were so pleased with our experience shopping at Pohanka. Mike Williams and Hana Supandi helped us initially with test drives. They followed up with phone calls and answered any questions we had. They were always very personable! They worked with us as we sat with manager, Francis Mendiola, who was very efficient and helped us get a great deal. Hana then sat with us in our new vehicle and explained all the dashboard features. This was very helpful before we drove off. Hana expressed a desire to keep in touch anytime we have needs or questions. Overall, a friendly and great experience working with the above at Pohanka Acura.

gensan101

May 23, 2015

I am very grateful to Yong Kim for being patient and thorough in his explanations. He was able to present to our family the options available based on what we initially wanted and made sure to explain what he thought would be the best route to take. In the end, our family got the car we wanted and we feel that Yong Kim offered the best dealership compared to other dealer experience we had at other locations.

Josh Eisenhardt

May 23, 2015

I recently bought a new RDX and the experience was the best. Ryan Cartee was my salesman and he was very helpful. We got a great deal from Pohanka on our RDX. This is our third Acura and all of our dealings with Pohanka from our purchases to our service has been very good. I highly recommend Pohanka and Ryan to anyone interested in an Acura.

slee

May 21, 2015

I've been driving MDX for 6 years and my lease was due this summer. And I wanted to try something different this time. I tried many different cars but I chose 2016 MDX this time again! It has whole different features I couldn't resist, and I couldn't find the better car for the money. Thanks Frank Ha for calling me for test drive the other day. Otherwise, I would have missed the whole thing. This is second time to do business with him, and I highly recommend Frank to anybody.

vusxdr

May 19, 2015

I went looking for an Acura and came home with one. The dealership was professional, clean, and ready for my business. Hana was an excellent sales representative and worked hard at making sure the deal suited my financial needs. I would definitely recommend this dealership and working with Hana. Thanks.

ABNMDX

May 19, 2015

Adwoa Yeboah took as much time as we needed to make an informed decision. She is knowledgeable and patient. We got the car we wanted with all options we asked for added in a timely manner.

homerice

May 18, 2015

Mr. Yong Kim has provided me an excellent work of leasing my new 2015 RDX. The entire process went well and very smoothly including the finance. If you want to hava a deal then you don't want to miss working with Yong. Awesome dealer!

hotdream320

May 18, 2015

I had a great time at the dealership with Frank Ha. This is second time I purchase through him. I highly recommend him to be your sales consultant.

tcoyne302

May 16, 2015

The staff, particularly Jose Dominguez was very easy to purchase a new SUV. Jose listened and then provided the items that my wife requested. Jose obviously had a lot of experience dealing with people. As a result we purchased a new SUV. Jose was very patient as well as knowledgeable and made purchasing the SUV a pleasant experience.

polandjc

May 15, 2015

Phillip was very good to work with. Not too pushy about earning my business like a lot of salespeople tend to be. I had come looking for a used car with low miles and he helped me find a brand new one for a price very competitive with the used one I originally looked. Then he went so far as to drive over an hour out of his way to deliver the car to me at my convenience. Courtney was very easy to deal with, again, not too much pressure for buying extras along with the financing. I have a very good credit rating and she still found a rate better than what my bank offered me.

Dan S

May 15, 2015

I recently leased a 2015 RDX from Adam Edwards at Pohanka Acura. I live out of state, and emailed the dealership as they are one of the largest dealers in the country, and had significant inventory on their website. I emailed Rob Ferris (a sales manager), and received an email back from him, as well as Adam Edwards within one day. Within a few days, I had the exact car I wanted at a price that significantly beat my local dealer. Adam is honest, and was a pleasure to work with. I look forward to buying more cars from him in the future. Thanks!

H3U5

May 12, 2015

I stopped by Pohanka Acura on a Friday to look around, and to see if they had a black TSX for sale. I combed the lot for a few minutes, but did not see anything that fit what I was looking for. I was about to take off, when Hana approached me on my way back to my car and asked if she could help me. I told her what I was interested in and she informed me that they had just brought in a TSX that might catch my eye, but that the car was being detailed and would not be available to drive until the following day. Hana, was however, able to take me back to the detail garage to take a look at the car to see if it made sense for me to come back for a test drive. Just so happens the car was exactly what I wanted, so I stopped back the next day to take it for a drive, which led Hana and I to discussing whether we could agree to a deal or not. I have purchased cars in the past, and this process was by far the most smooth experience that I have had to date. We were able to reach a fair price for the car with very minimal road blocks along the way. If you are in the car buying mode and looking for a professional buying experience I would highly recommend stopping in to Pohanka Acura, asking for Hana, and taking a look to see if they have what you are looking for. You won't be disappointed!

TR5859

May 11, 2015

We had the pleasure of dealing with Yong Kim.. He was courteous and professional.. The process was smooth. Ray Morton was also very helpful with the financing. Would highly recommend.

Safia

May 10, 2015

We visited this dealer to purchase a used Nissan 350Z. Hana immediately approached us while we were viewing the vehicle outside. She was very friendly and professional, yet did not pressure us into making a decision. We were so pleased with her demeanor and the vehicle that we went back the next day to purchase it. When the time comes, we plan to go back to purchase another vehicle through her because we enjoyed working with her so much.

DyerKiev

May 8, 2015

We had a spare day off to shop for a new car. We stopped in and test drove an Infiniti QX60, a Lexus RX 350 and the Acura MDX. Hana Supandi greeted us with a smile and a warm welcome as we were looking at the cars on the lot.Hana grabbed the key to a shiny 2016 MDX and promptly got us off on a test drive smartly explaining and demonstrating the many features of the car as we drove. After returning to the Pohanka dealership she gave us time to explore the show room floor model and discuss the test drive,options and comparitive prices. We decided to think over the prices and options.Hana followed up with a phone call answering a couple of questions and informing us of a potential end of month opportunity to further negotiate a good price. We were going to wait a few more weeks before buying, but we're back in closing the deal the following day.Hana is continuing to help my wife in getting some options added and calls on occasion to make sure we are getting the full benefit of all of the buttons Acura has loaded on the dash

Rohit Arora

May 7, 2015

Hana Supandi worked with me on getting my Acura TL 2012. Dealing was pretty good. I wasn't so sure if I want to get such an expensive car, but Hana gave me a good deal. So overall, it was a good experience.

Mygift

May 7, 2015

I appreciated that there was NO pressure demanding a decision. Very friendly, professional staff. Some people needs some time to feel comfortable about a purchase it's to buy a new vehicle; I'm one of them. I'm very happy with my RDX.

Btdibella

May 5, 2015

I have bought 2 MDXs in a row from Pohanka. I feel like the employees at Pohanka are smart and professional. I have taken both cars to the dealership for all services. Quality experience every time. Jimmy Mendez has helped me a great deal there -- really appreciate it. B. Dibella

Harry

Apr 30, 2015

I recently purchased a '16 MDX from Adam Edwards at Pohanka Acura. I went through the Costco referral program and quickly got reliable pricing on the car with different sets of the available options. I got a price quote in writing without the "I need to check with my manager" stuff.Once I picked my options Pohanka was able to have one ready for me the next morning. I'd go back again.

Lturner

Apr 30, 2015

We have purchased 3 cars from Adam who is amazing! He is like a family member now. LolHe took my call when it came to purchasing the vehicle I wanted told me to come down and I went home in what I went to go get. Highly recommended. I wi never go anywhere else

sg22

Apr 30, 2015

I recently bought a TLX from Pohanka. Considering it was my first time buying a new car on my own, the overall experience was great! My sales person, Ryan Cartee was very helpful and made sure I was well informed during and after the buying process. I would definitely recommend coming to this dealership as well as having Ryan as a sales person.

avajoon

Apr 28, 2015

leased a brand new car everybody was beyond helpful from the GM, Finance guy and salesman fred it was smooth and breezy and I will continue to always come here!

macker924

Apr 27, 2015

I just bought a 2015 TLX from Pohanka. Ryan Cartee was great to work with and made the entire process enjoyable. His communication was key to the purchase and he made himself available at all times before, during, and even after the sale. We hope to be going back in a few years when the wife needs an upgrade.

meag5329

Apr 20, 2015

I just bought a 2014 Acura RDX from Joey Lackovic at Pohanka Acura and I had a great experience. He was very patient and gave me many options to choose from. After I test drove the RDX the first time, I left and emailed Joey with some other questions. He was very prompt on his emails back, and gave me some great information. Also, when I asked about some other RDX's, he gave me a list of other options, and did not just try to sell me the one I had test driven earlier that day. When I returned I ended up purchasing one of the other options he suggested post test drive. I would definitely recommend Joey Lankovic at Pohanka Acura when you are looking for a new car.

jimihal

Apr 16, 2015

The Pohanka dealership has been servicing my wife for years now, think she is on her 7th MDX or RDX. She's always talked about the excellent service she receives, so when it was time for me to get a new car, I went with the new ILX. We negotiated everything over the phone so the transaction was as quick as could be possible in buying 2 new cars the same day! Frank Ha was real helpful and facilitated the sale, even threw in a cargo net when I asked if that could be included. The ILX is very unique with the dual-clutch 8-speed transmission, it always wants to be below 2K RPM so you do have to step on it to accelerate well, but the shifts are quite smooth thanks to the 2 clutches. The paddle shifting makes driving a lot sportier, as intended. Looking forward to the same great servicing that my wife has talked about for so long.

Frank F.

Apr 14, 2015

Salesman Joey Lackovic Jr. was truly excellent from beginning to end. He responded back to me immediately following an email inquiry I made on a beautiful 2013 Chevy Cruze ECO model. Mr. Lackovic is extremely laid back, not pushy at all, and someone I would send my elderly parents to who typically stress when negotiating a vehicle. Ray Morton of the finance department was excellent as well; explained to me about the various warranties available, but never pressured me in purchasing the plans like others often do. In the end, I came prepared and we negotiated a very good deal on the '13 Cruze.Overall, a fantastic experience... well worth the drive and visit to Pohanka!By: Frank F. of Prince Frederick, MD

MDX Buyer

Apr 14, 2015

We purchased a CPO MDX and the overall experience with trade in and negotiation was very positive. All sales staff were very accomodating and friendly. Thanks!

Jill S.

Apr 12, 2015

I bought a used MDX from Pohanka Acura in December and had the best car buying experience because of Linda Hemmer and Ray Morton. Well, yesterday, I returned to purchase another car from them and had the most stress free, pleasant, and quick car buying experience. Linda and Ray remembered me, my family's needs, and once again listened and delivered! Before you go anywhere else to purchase a car, go to Pohanka Acura and ask for Linda Hemmer and Ray Morton. You will not be disappointed!

Jill S.

Apr 11, 2015

I purchased a used MDX from Pohanka Acura and had the BEST experience because of Linda Hemmer, a sales and leasing consultant. Linda is a buyers dream. She listens carefully and works tirelessly to meet your needs. She shares insight and lots of information about the cars that fit your requests which allows you to be an informed buyer. Linda doesn't just want to sell you a car, she wants to build a relationship where you are totally satisfied. I would recommend that everyone run to Pohanka Acura to experience the positive buying experience with Linda. Ray Morton, the finance manager, rounded out my extremely positive purchasing experience. He was knowledgeable, efficient, and worked with me to get the best deal. I couldn't have been happier. If you are looking to purchase an Acura, look no further. Linda and Ray are a wonderful combination!

Stronglydislikespohanka

Apr 11, 2015

Rob Ferris, Sales Manager, in two words is arrogant and rude. Worst experience at a dealership because of him. Do not go here.Nathan, while informative of their cars, displayed lack of patience and short tempered. Rude during pricing negotiations.

Tcalvert84

Apr 3, 2015

Mike Williams was a great sales person. He was very attentive and professional. Rob Ferris the sales manager helped get my deal through. Both rob and mike bent over backwards to make sure I was satisfied. I will definitely make sure all my friends and family know how great this experience was!!! Thanks Pohanka Acura

Mr. "B"

Apr 1, 2015

Over 12 years ago, we purchased our first Acura --- a 2003 3.2 TL --- and within six months we purchased our second Acura --- a 2003 MDX. Based on the quality of both vehicles and the outstanding service we have consistently experienced, we decided to replace the TL as it had over 186,000 miles. We had several compelling Acura products to choose from ... TLX, MDX, RLX. We were fortunate to have the opportunity to work with Phillip "Flip" Carleton as we considered our choice of a new car. It was truly a pleasure to work with Flip in this process. Flip was truly a gentleman --- no uncomfortable sales pressure, very knowledgable, very accommodating to our questions and requests, and very patient. Over the course of two full days of investigating our options, Flip was always there to line up a test drive, answer questions, and negotiate our deal. It was clear to me that he was going above and beyond, staying late into the evening well past the scheduled closing time. Working with Flip made the experience enjoyable. In the next few years, the time will come when we need to replace our 2003 MDX. The highest praise I can think to give Mr. "Flip" Carleton is that we look forward to buying another Acura car from him and the Pohanka Acura team.

jlwhokie94

Mar 30, 2015

I loathe car buying, but my experience at Pohanka was outstanding. My heart was set on a pre-owned, certified vehicle at another dealer who simply wouldn't work with me, so I left. I found myself inquiring through a car-buying service about a car similar to my requirements & desires and they lead me to Pohanka. From the first phone call (within a matter of minutes from my inquiry), Yong Kim was fantastic - no high sales tactics, no pressure, he listened to my frustrations and assured me my time with Pohanka would be well worth it. Not only did he work with me, but he found me exactly what I wanted in the "new car" category for the price I was looking for. Pleasant, kind, and genuine. Financing was easy, the whole process was painless. Thanks!

lgleague

Mar 30, 2015

Over the course of 13 years, I have purchased 4 Acuras at Pohanka Acura in Chantilly. I looked online and decided to go in and check out a few MDXs and knowing what I like and wanted in my vehicle, my decision didn't take long. I communicated via email with the salesman, Frank Ha several times and scheduled a time to stop by to test drive the vehicles of interest. Frank was great! He was genuine, knowledgable of the vehicle and made the test drive relaxing while explaining the details of the vehicle. I decided to purchase the 2015 MDX and enjoyed the devotion of Frank and love my new SUV. I've even contacted Frank since I've left the lot with my new MDX and he was stll eager to ensure my questions were answered about my vehicle. I really enjoyed working with Frank as I was confident he gave me the best deal he could for my trade in and purchase. Buying a car can be very stressful but if you have trust in your dealership, salesman and finance team, it should be a smooth transaction and at the end of the day, you'll love your purchase with no regret.

johnnova

Mar 28, 2015

Ryan, your continuing friendly and excellent service will keep us back to Chantilly Pohanka Acura. Thanks to Joey providing us the good service. Best regards.

PhilWelch

Mar 28, 2015

Frank made the car purchase experience smooth and painless for the first time in my life!!! He took the time to stay in touch even after I walked out 3 weeks prior due to his professionalism and determination to answer all my questions. Frank took more time walking me through the cars "bells and whistles" than it took to purchase and sign all the paperwork!! Frank has all my business for now on and more sales folks should learn his style and maybe the car purchase experience could become a positive event again!!!Also like to thank Korosh for a rapid and smooth financing experience!! You set a record for me and now the bar is set for me to only own Acuras!! Thanks again!

janetsmercer

Mar 27, 2015

Our experience art Pohanka Acura was excellent! Our sales person Phuong Davidson was very helpful and accommodating , as well as professional. Ray Morton was also friendly, professional, and patient with our many questions. We are very happy with our new Acura RDX!

DeShonta

Mar 23, 2015

We went in on Saturday to make a final decision between the ILX and TLX, Adwoa showed me both cars and the decision easy with her amazing help through out my first Acura purchase!

Bkbowers

Mar 12, 2015

Frank Ha was excellent throughout the whole process and was very thorough in answering all questions I had in a very friendly and informative manner. He also followed up with me promptly afterwards to see if I had any follow up questions or concerns.I felt comfortable with Frank the whole time and never felt like I was being forced into doing anything I didn't feel comfortable with. I would highly recommend Frank Ha to any potential car buyer.

john

Mar 11, 2015

My wife and I are very pleased with the deal we recieved on our new MDX. The salesman Jabrel was very helpful and answered all my questions.Thanks for your patientsJohn Thomas

wallace

Mar 10, 2015

I showed up to the dealership and knew exactly what I was looking for. I was introduced to Phillip "Flip" Carleton who is a very honest salesperson. He listened to what my wife and I were there for and executed a natural approach for our visit as opposed to a "salesman" approach. He was very professional and also down to earth which made my wife very comfortable since she was buying the car. I would highly recommend this dealership and "Flip" the sales consultant for your future car buying experience. Thank you all for making us feel like we were long time customers when in fact this was our first time there. EXCELLENT!!!

joeperrino

Feb 18, 2015

I am not one to haggle about price and Frank was a pleasure to work with. He listened to what I wanted and didn't try to push anything outside of that on me. I will see you all again in a year!

Megan Lantz

Feb 18, 2015

My husband and I were in the market for a new SUV and Ryan Cartee was great to work with. Within two hours of our first visit we had made a decision and purchased an MDX. Ray Morton from the Finance Department made the paperwork process efficient and was able to answer all of our questions. This was our first experience with Pohanka and I can't see purchasing a car anywhere else.

sisu1996

Feb 16, 2015

This is a volume dealer and you have lots of options to choose from. I got my MDX from there and took my third MDX in 8 years.

Stephanie R.

Feb 16, 2015

I was not planning on buying a new RDX, but the deal Ryan and Francis were able to put together persuaded me otherwise. The buying process was easy and the team was respectful and friendly... very happy with my experience.

marymarinodavis

Feb 6, 2015

My husband and I were in the market for an MDX. We looked all over the Maryland and VA areas for what we wanted, and found it at Pohanka Acura. We live in Annapolis and really did not want to make the drive to VA to look at cars. Flip sent us pictures of the car we were interested in and got us a great price. He also drove the car to our house - an hour away - sight unseen - to make sure it was what we wanted. We filled out all of the paperwork at home, and the car he delivered to us was in excellent condition. We are extremely happy with our purchase, and Flip was such an awesome sales person to deal with.

cbrooks

Feb 5, 2015

I just purchased a new TLX from Pohanka Acura and I love my new car. I traded in my TL that i bought from them awhile back and though I loved that car too this one is just amazing. Besides the car I had a great experience dealing with Pohanka again. Ryan Cartee was my sales person and he was very nice and new a lot about the car. Also, I dealt with Joey O'Bryhim and finance and he made sure the process wasn't too stressful. I definitely would recommend getting a car from Pohanka and would definitely recommend looking at the TLX.

murmur11

Feb 2, 2015

We just bought 2015 MDX last weekend and it was a great buying experience. I was working with Rick Praml and he is really great to work with. I requested the quote over the phone and he sent me the price within an hour, which was the best price in this area. When we met him at the dealer, he gave us a list of MDXs with different color combinations and luckily we found the one with exact exterior and interior color we wanted. After a test drive and going over some other details, I shook hands with him and we were introduced to Ray Morton. We thought the interest offered by Acura was a bit high and told him that we could do better from our bank. It didn't take that long for him to check the rates and got the loan from our bank. We spent little more time than we expected because we were late for our appointment and there were a lot of people at the dealer. It was packed on Saturday afternoon! Overall, it was a great experience and I would highly recommend Rick, Ray and Pohanka Acura to anyone.

Ranidas620

Feb 2, 2015

Jose is always helpful and friendly and always takes care of me. Every visit has been pleasant. He is the reason I always come back to this dealership for all my car service needs.

Tim White

Jan 22, 2015

I bought a Used Avalon from Phoung today and she could not have been any nicer. I began by submitting an inquiry through cars.com and she answered every email I sent out very quickly. By the end of the first day of communication we had struck a deal. I drove out the very next day and she came in on her day off and had the car ready warmed up and ready for me to test drive. After the drive we did the paperwork at the price she promised me and had me in and out in about 1 hour. Great Job!! If you are looking to buy Phoung is your girl!!! Tim White

Reddy

Jan 21, 2015

It was a great car buying experience. I was working with Ryan over phone/emails and he is really good at responding with the information I want. Working over phone/emails made my job easier and saved me a lot of time. I will be glad to work with Ryan in future if I get a chance.

mnmblair

Jan 13, 2015

We brought our 14 MDX in for service during the holidays and were treated very well. Mustafa Wali was our service consultant. He went out of his way to make sure we were satisfied. My spouse left something very valuable in the car and he did not hesitate to secure the item while we returned to pick it up. The diagnoses process was explained in excellent detail and the car was fixed to our satisfaction. Thank you for making our experience as painless as possible,

Jennifer N

Jan 7, 2015

I had a terrific experience purchasing my 2015 AWD RDX from Adam Edwards. I did most of my negotiations online and also visited a couple of dealerships in the area to test drive. Adam provided excellent service! He made the process easy and fun. He was nice, knowledgeable, professional, honest, and most importantly not pushy. I felt no pressure to buy a car but I believe I received such a great deal I just could not pass on it! They definitely gave me the best price in the area. Holiday season was busy but Adam was very patient and went above and beyond to make sure all of my questions were answered and thoroughly explained all of the features of the car. The financing process was quick and painless. Everything was explained in detail but I did not feel any pressure to purchase anything. I was in an out of there in no time! Great Experience!! I would recommend this dealership and Adam in a heartbeat!!

Wendy

Dec 29, 2014

Purchased a 2015 RDX from Linda this weekend. In a word, she's terrific. I visited 6 dealers in 2 states considering this purchase and she was by far the best. Why? 1) Low pressure - checked in via email and phone, but with "remember me" messaging and not pushy language 2) Fast - "read" body language on test drive day and knew patience was waning when I walked in. Asked the right questions and gave me a quick highlights tour and took me out for a drive. On purchase day, she had my final color choices out front to look at, and had the car prepped while I signed paperwork so I was able to walk out the door after paying w/o a wait 3) Professional - You can tell she's been a top seller in past careers. Made a personal connection fast w/o being intrusive. Never asked if someone else (spouse or SO) would be involved in the decision, which I heard from at least 2 salespeople at other dealerships. 4) Price - Felt like she was on my side to get a great price. Yes, we had some back and forth with "the manager" for price approval, but it was all very direct in person and via email. Only made two trips to the dealership. One for the test drive and one to pick up the car. All in, less than 3 hours.

jinthapa

Dec 28, 2014

We visited 4 dealers earlier in the day, and most of them were very pushy and aggressive. This was not the case with Moses. He worked with us whether or not we were going to get one. The second my wife and I walked in to Pohanka Acura, we were greeted with a smile right away by him . He was genuinely friendly and comfortable to work with. He was no where near pushy, but more helpful and telling us all possible options/scenarios for the RDX we were looking at. After deciding on one used RDX, he came back to us with an option for a much lower interest rate on a brand new RDX that was not much more expensive. We picked the one we wanted but then it turned out they didn't have it in stock...then this happened maybe 2 more times. After finding out we could have the brand new one for not much more, we were set on it and certain colors. He showed us around the lot and showed all options of other colors (exterior and interior). Even if they didn't have what we originally wanted he was able to quickly turn it around with a smile.Aside from being friendly, he was also very knowledgeable and able to tell us all the information and answer any question we had. All around, Moses was very friendly and knowledgable.Same thing goes for Ray Morton, who we worked with on the financial aspect. He was very friendly, humorous, and knowledgable when explaining all warranty and protection options. Although only got certain warranty/protection options, the fact that he went through each thoroughly was great. Other cars I've purchased in the past just quickly go through it and try to sell it; Ray didn't force it on us but gave great detailed reccomendations on what he thinks would be good, but at the same time respected our decisions.All in all, we had a great car purchasing experience at Pohanka Acura.

Ava

Dec 24, 2014

Doing business with Mr. Frank Ha as we purchased our Acura MDX was an absolute pleasure, especially during a busy holiday season. His explanation of the many features of the car was conveyed in much patience, knowledge, and thorough mannerism. Enjoyed being respected as an individual with different needs, wishes, etc. Without a doubt, 5+ stars earned for both Mr. Ha and Pohanka Acura's for its supurb, professional, and personable customer service!

Lan

Dec 23, 2014

I recently purchased an Acura RDX and I did all of my negotiations through the internet. The only thing was doing at the dealer was my trade in and it went smooth. The entire waiting to drive car home at the dealer was less than 2 hours. Ryan and his partner Michael were joyful to deal with.Thanks Ryan and MichaelLan

John

Dec 20, 2014

A highly respected neighbor recommended Pohanka Acura, Chantilly and I started working with Joey about four months ago, in the process of investigating a multitude of makes and models. During this time he kept me informed of various dealership offers but he did not bug me or pressure me to move forward on a purchase. When I finally homed in on the Acura RDX as best meeting my family's needs we began negotiations. Knowledgeable of his own and the competition's products, Joey definitely had an impact on my final choice. At the outset he said "Let's make this easy" and that he certainly did, along with others on the Pohanka Acura team. I know I bought a good product and I'm convinced we struck an exceptionally fair deal. The sales process was so positive I can only look forward to Pohanka Acura, Chantilly's service after the sale. See Joey for a low key but highly competent transaction.

aklrdy

Dec 19, 2014

Helpful Customer service, friendly and have a great quality working skills. Best car buying experience so far for me...Thanks for my new Acura RDX.

Johnfoti

Dec 14, 2014

Yong was great to work with and very professional! He made the buying process a very positive one! We are extremely happy with our mdx purchase

lester ryan

Dec 10, 2014

I've heard nothing but good things about the reputation on Pohanka Acura. From friends, family, neighbors, etc. I wasn't planning on purchasing a new Acura, but when I went for a test drive they made it so easy and pain free. When looking for your next new car I'd recommend Yong Kim at Pohanka Acura and you won't be disappointed! No pressure, nice guy who made the process super easy. Korosh Maghsoodi the finance manager also provided excellent service, made things easy and got me superb financing without any hassle. Come to these guys if you're looking for a great deal!

lester.ryan

Dec 9, 2014

I've heard nothing but good things about the reputation on Pohanka Acura. From friends, family, neighbors, etc. I wasn't planning on purchasing a new Acura, but when I went for a test drive they made it so easy and pain free. When looking for your next new car I'd recommend Yong Kim at Pohanka Acura and you won't be disappointed! No pressure, nice guy who made the process super easy. Korosh Maghsoodi the finance manager also provided excellent service, made things easy and got me superb financing without any hassle. Come to these guys if you're looking for a great deal!

Swolk

Dec 7, 2014

We worked with Ryan Cartee, Yong Kim and Ray Morton. All 3 were very knowledgeable without being pushy. My husband first contacted Pohanka Acura and got a price over the internet. The service was great and made the long process of signing all the paperwork more enjoyable.

asadexpert

Dec 5, 2014

My sale side man was Ryan Cartee and finance man was Ray Morton. Both, Ryan and Ray displayed exceptional performance with friendliness to address my car buying experience. I'm in love with my car and will be looking forward to working with this dealership again. Ryan did not pressure me into buying the car and Ray saved me lots of money by lowering my interest rate. I recommend for anyone buying Acura from Pohanka; go see these two individuals and put them to work for you. I'm sure you will be impressed by their work ethics and values.

felicia.blair

Nov 30, 2014

We had the pleasure of working with Yong Kim and Frank Ha for sales and Ray Morton for financing. We went in just to test drive and loved the fact that they had what we were looking for but did not feel the pressure to buy. Yong took us out, broke down the pricing, and made us feel very comfortable throughout the whole process. Frank helped out with the paperwork and their awesome teamwork expedited the process despite the obvious overload of customers. Ray also answered all our finance questions and again did not try to up-sale us on anything we didn't want. On a side note, we brought our Aunt and Uncle and they also ended up buying a car. We tried negotiating a buy one, get one for half price, but I guess cars don't sell like shoes:) Overall, our experience was very satisfying and we highly recommend Pohanka.

AlexAlex1

Nov 26, 2014

We were impressed that this dealership gave us a written price. We started the process by going through consumer reports and true car.com on the Internet. Of course, true car.com gets a price for you but it is far from the price you might negotiate in my opinion.Mr. Praml was the salesman who contacted us. We found him to be very forthright and convincing in a gentle way. We were impressed that he gave us a written price through the Internet, without us even asking. We especially liked this. We found there are a number of car dealers who will not give a written price.The salesman was quite forthright, applied no pressure and was very patient when we visited him and took the test ride. However, we found that Acura TLX has a ride that is too sporty for us. We were looking for more of a soft smooth feel of the road. Only for that reason were we unable to purchase the Acura even though we were impressed with its quality and especially the price.

johnvonisakovics

Nov 22, 2014

I worked with Yong Kim & Erikk Shupp (on the sales side) and Ray Morton (on the financing side) and had a great experience on both fronts. Highly recommend.

jerazo

Nov 19, 2014

I went to Pohanka for the first time and leased an Acura TLX. I had an awesome experience working with Steven Le as my sales rep and Ray Morton as the finance manager. All of my questions were answered and I was taken care of throughout the whole process. Definitely recommend this dealership and these two guys!

jnostrebor

Nov 19, 2014

My family throughout the past 10 years have successfully purchased four Honda (Pohanka) vehicles. Last week after visiting three other Honda dealerships shopping for a Honda Civic for my youngest daughter, we ended up at Pohanka Acura in Chantilly, where we drove away with a low mileage, Honda Civic in immaculate conditions and within our price range. My wife and I were particularly pleased with the very courteous, patient and professional service received from the Sales and Finance Manager, Ryan Cartee and Ray Morton respectively. We were correspondingly grateful to Steve Wersch, the General Manager, for taking the time to work figures and getting the best price close to our budget.

brooksal2

Nov 11, 2014

This was my first car shopping/buying experience. My sales rep, Moses, was a great help from start to finish. He went above and beyond to ensure I got everything I wanted while car shopping. My finance manager, Ray, went out of his way to help me receive the best financing offer available. I never felt an ounce of pressure, both employees made my needs their number one concern. I drove two hours to purchase my Acura TL and it was well worth the commute. My car buying experience was just as great as the car I purchased! I couldn't have asked for better!

the.kab

Nov 10, 2014

Went there on a hunch one afternoon to look at the car I wanted, drove off the lot with it that night without hassle. Adam Edwards and Ray Morton were excellent, i'd do business with them again.

rlh.kak

Nov 7, 2014

I got the car I wanted at a reasonable price with outstanding service throughout. Both Philip Carleton (sales) and Ray Morton (finance) were very professional. Overall: a great experience.

carlbryant001

Nov 5, 2014

I drove 4 hours to do business with these guys, and I'm glad I did! Ryan and Korosh were professional, friendly and helped me get into my new TLX without any hiccups! I would recommend this dealership if you want a straight forward car buying experience without any funny business! I love my new car!

Nagender Chittampelly

Oct 15, 2014

I recently bought an RDX from Pohanka. Working with Ryan Cartee was the best car buying experience I have ever had. He was very knowledgeable and professional in his sales approach. I would highly recommend him!

Jerry Haymarket

Oct 9, 2014

I recently bought an RDX from Pohanka. Working with Rick Praml was the best car buying experience I have ever had. He was very knowledgable and professional and not high pressure in his sales approach. I would highly recommend him!

cedyoung86

Oct 7, 2014

I drove all the way from Lumberton, NC to purchase a vehicle from Joey Lackovic. The best process ever. We negotiated options and pricing over the phone and the price didn't change once I got there. This was worth the 6 hour drive and I will gladly do it again in the future in 5-10 years when it is time for another vehicle. Joey was very informative and very patient. Finance manager (whose name is also Joey) was fantastic! He explained all the options from gap, warranty, etc. and I didn't feel pressured not one time during the process. Out of 7 brand new cars this dealership has truly made me walk away like I wasnt robbed blindly and that they actually care about you as a person. If you need a new/used car see my man Joey L. he has you covered!!!

tjac67

Oct 3, 2014

I went in to buy a new MDX but it was a little more than I needed, so Yong showed me the RDX and it was a perfect fit. He and in finance helped me get it to where it fit my budget. I love my new RDX and I would definitely recommend Pohanka

JenChaikin

Oct 1, 2014

At the recommendation of a friend, I went to Pohanka Acura to lease the RDX. The entire experience was great and exceeded my expectations. Ray and Adwoa were both attentive to my car and finance needs, super professional, and very kind. I will be back for my next lease/ purchase.

chandru

Sep 16, 2014

Great experience. Frank responded to my phone calls even very late in the evening. Also he did a very good job with going over the features.

Red65Sox

Sep 13, 2014

I recently purchased a 2015 RDX AWD. Love the new car. Ryan and Jamal were great to work with and made the experience pleasant, quick and rewarding. Keep up the good work.

Walter Kulyk

Sep 10, 2014

I was very happy with my experience with the Pohanka Acura dealership and with Ryan, the salesman. He was very professional and informative and steered me to the right vehicle. I also worked closely with Jose and was impressed with his style. Kudos to both professionals. Great Job!

Eightis great

Sep 9, 2014

I purchased my first MDX a little over 4 years ago from Pohanka and have always loved the service and attention to detail that they provide. Top notch all around. I took my car in about two weeks ago for routine service and decided to look at the 2015 MDX while there. Yong Kim was extremely knowledgeable, patient, friendly and just a pleasure to work with. After working with Yong and Ray Morton the finance manager to reach the desired price I wanted, along with a trade-in value I felt was fair I decided to purchase the new 2015 MDX a few days later. WOW is all I can say. Love the car! What I loved even more was the thoughtful follow up from Yong who was never over-bearing yet attentive to the details. It was a busy Labor day weekend for them, but Yong never rushed us and allowed for my husband and I to take another test drive just to make sure. He knew the vehicle I was eyeing up and "hid" the keys from his colleagues to make sure that it was available for me when I got there which I loved. Ray was also helpful and made the back-end finance discussions easier and less intimidating. Both were fantastic and I would recommend them both to everyone. I also wanted to recognize Jimmy in Service. I've had him a few times and he is always helpful, friendly and great with follow up. Thanks Pohanka!

teddybear301

Sep 5, 2014

I had the best experience that I could ever asked for when purchasing my 2015 Acura ILX. Joey O' Bryhim, the Financial Advisor, really took the time to sit down with me to talk about options that will be best for me. He was very knowledgeable and kind, and relieved some of the anxiety that I had when purchasing a new vehicle. He was able to answer all my questions and always responded to my messages even after my purchase. Courtney Lindquist, the Financial Director, was really sweet and friendly and made sure that I understood each and every buying power that I had so that I could make the right decision without regret. Also, Rick Praml, who was the sales expert, took the time to sit down and test drive cars with me until I finally found the car I truly loved. The team that I was paired with really understood my wants and needs and I will definitely go back to them without a doubt for future purchases. No other Acura dealership can compare to the level of service that I received from them.

Jason & Dexter

Aug 31, 2014

Pohanka made the best deal. Gave best trade-in, discount, and financing option. Trade-in: $600 more. Discount: $1,000 more. Interest: .9%.

stephylista

Aug 28, 2014

Took my 2006 Acura TSX to get a routine oil change expecting to have to wait for a while; however, i was in and out very quickly. My service consultant was JImmy, he was very nice and helpful. Car was washed and done in less than 1 hour. Great Service!

NoVA_Driver

Aug 26, 2014

Worked with Adam Stauffer and had an excellent experience from start to finish. Great info along the way and summary at the end. The technicians working on the vehicle were able to find some issues that would have required additional service soon and Adam recommended having the work combined with what they were already doing while my car was in, saving me both some money and another trip to the shop. Definitely appreciate the fact that they give the car a good once over and think of things like that. very thorough/great communication/great attention to the details of the service-will definitely be back.

LAM

Aug 26, 2014

I had a great experience with having my Acura TL repaired. I had help from Jimmy Mendez. He was helpful, clear, and straight forward. I will be sure to take my car back should anything come up.

heidirenee

Aug 14, 2014

I purchased a 2014 MDX In March of 2014 from Pohanka Acura. Our sales person was knowledgeable and supportive when we purchased the vehicle, but the service didn't stop there. Now having the car for five months, Philip Carleton, our Sales Associate, remained committed to us as his customer, when we noticed a manufacturer repair issue. We called him and he was able to connect us with the service team as well as provide us with a loaner car overnight, due to the inconvenience. I have owned three BMW's and was never provided a loaner car or had the process run this smooth. Our salesperson, Phillip's professionalism and commitment to us as customers reinforced our overall satisfaction with the Pohanka Acura experience. If you are looking for a excellent car buying experience as well as dedication and commitment to you as a consumer you should visit Pohanka Acura and ask for Phillip.

harriszeng

Aug 13, 2014

My wife and I had a great experience buying our dream vehicle with Frank. He is knowledgeable, courteous and professional. The transaction was smooth and enjoyable.

Fore by 3

Aug 5, 2014

I love my car and my buying experience with Pohanka Acura. I found the car that I eventually purchased on the internet. I live 4 hours away, near Raleigh, NC. I spoke with Philip and he made me feel so comfortable, that I placed a deposit on the MDX. Both Joey and Korosh in finance were able to answer all my questions and made doing the entire transaction online a breeze. When I arrived to pick up my MDX, Philip and Joey in sales answered all of my last minute questions and helped me move my gear into my "new" car. Korosh helped me with my last minute finance questions and I was back on the road. Thank you Philip, Korosh, Joey, and Joey for making this a very easy transaction...especially since I live so far away!

tdp07

Jul 30, 2014

I had a great experience purchasing my vehicle with Pohanka Acura. The sales staff was very helpful and honest. They made the buying experience very easy. I would highly recommend Pohanka Acura to anyone who is in the market for an Acura!

jaysadhu

Jul 29, 2014

Rick has helped us from origination through closure on our 2015 MDX! My wife and I were thoroughly impressed by Rick's friendliness & professionalism, his knowledge of the hard product right down to the smallest details, his customer service and approach to keeping us informed throughout the process and willingness to win our business. We have been very pleased with the price and the experience of our purchase.From the outset Rick kept me informed through email and phone and worked with me on options and price over more than a week with my travel schedule and made a compelling offer to get me in to the store and drive out with a car my wife and I love.I also like how he did a tour of the premises and the services dept and got me introduced to the head (an equally courteous Erkin) making us feel even more valued as a buyer of a premium vehicle as he discussed the Service process. The Finance Manager Ray was also courteous and friendly adding to the already smooth no pressure sales process.I would like to add that I came to Pohanka not just because of the price but also a referral from a friend who also recently purchased a similar vehicle and in turn have no qualms paying it forward recommending Rick or Pohanka to my friends.

jgards2

Jul 26, 2014

Adam Stauffer assisted me with a flat tire on July 26, 2014. Previously, he also assisted me with an electrical problem that has been ongoing for an extended period of time, which no one else could seem to diagnose. Adam was very personable and kept me up to date on the status of the repair. I highly recommend visiting Adam in customer service, he is one of the best in the customer service industry. If customer service in other fields could be half this friendly, customers would be more patient when things don't go as planned.

01corina

Jul 13, 2014

Having severed in the military for over 20 years, I have purchased many vehicles from around the world and never experienced the excellent customer service I received from my sales associate Adam Edwards, and finance manager Ray Morton. Adam was very knowledgeable on the RLX and made sure he worked to give me the best deal possible, and never pressured me. Ray provided me with in-depth details of the various warranties available and I never felt pressured, which allowed me to select the best warranties for my current/future needs. Without the teamwork and dedication to detail that Adam and Ray exhibited, I would have chosen a dealership closer to Frederick, MD. Thank you for making the purchase of my car a positive experience, and I look forward to a future with Pohanka Acura.

praheja

Jul 12, 2014

We visited multiple dealerships and Pohanka Acura was by far the most knowledgeable of their products!!! Adam Edwards was incredibly personable and did an amazing job. Our purchase/negotiation experience was effortless. They honored lowest price matching that we found online - couldnt be happier. We initially purchased a 2014 without realizing 2015 models were available. Pohanka promptly swapped out the cars with no hassle. Thanks Adam!

JStenson

Jul 8, 2014

We went to four dealerships the day we bought our Acura. Ryan Cartee was very knowledgeable and patient with us. We bought our 2014 MDX that day. Thanks Ryan!

Stanton

Jul 3, 2014

Had a great experience at Pohanka Acrua in Chantilly, VA. Purchased a 2013 ILX with 5,000 miles. Believe the price was fair and the vehicle value was excellent. Excellent customer service - friendly personnel, straightforward negotiation. Surprised by the remaining warranty and an inexpensive extended warranty to take coverage to 7 years/80,000 miles. Finance went the extra mile to get me a value that beat USAA by almost a point. A good experience overall.

anabelt

Jul 3, 2014

I just purchased my car from Pohanka Acura and was very pleased with the entire process. It was very easy to get along with everyone, they were very pleasant in a "non-pushy" way. Not what you would expect from a normal dealership. They're awesome!Finance manager Korosh Maghsoodi was extremely professional, not pushy and exceeded my expectations by working to get me to my desired monthly payment! He went over all my options in a clear precise manner. This is the second car I've purchased from Pohanka Acura and I will be sending more people their way.

autumn.jones.351

Jul 3, 2014

My experience at Pohanka Acura was amazing. Usually when going to car dealerships, theres always some sort of hassle or issue but not at Pohanka Acura. I bought a used car here 10 days ago and i had great service the whole time. Adam was very helpful when trying to find the right car. Everyone at the dealership was friendly and didnt force me into buying something i didnt want (like most places do) Overall I had a great experience at Pohanka Acura and I would definately recommend this dealership to anyone I know!

jmarcia

Jul 3, 2014

I had done my research before dealing with Pohanka Acura and I am very happy I chose to do business with them! I live four hours away and wanted to make sure I had all the information I needed before driving to pick up my new TL. I submitted my credit information online and was contacted by Mr. Maghsoodi, the financial manager at the store. He walked me through the entire process, personally took care of me, set me up with a professional salesman who knew what he was talking about and most importantly was able to beat my rate at my credit union and saved me some money! I will 100% recommend Pohanka Acura to anyone looking to buy a new car!!

stanton11

Jul 3, 2014

Had a great experience at Pohanka Acura in Chantilly, VA. Purchased a 2013 Acura ILX with 5,000 miles. Believe the price was fair and the vehicle value was excellent. Excellent customer service - friendly personnel, straightforward negotiation. Surprised by the remainder of warranty remaining and an inexpensive extended warranty to take coverage to 7 years/80,000 miles. A good experience overall.

BVA8778

Jun 30, 2014

We have been happy Pohanka customers for many years but have moved out of the area recently. We drove 2 hours (past a more convenient dealership) to get to Pohanka because of our experience through the years. We were very pleased with the attention given us by Phillip Carleton and drove away with an MDX, after trading an RDX.

jennifer.freeman.906

Jun 30, 2014

Our sales person took the time to understand our needs and matched us to the perfect vehicle at great terms. The entire process was so quick and we are completely satisfied with our purchase. We will be back for future business and have recommended this dealership to all of our friends and family. Go see them you will be so glad you did!

Golden0531

Jun 27, 2014

We recently purchased our MDX from Pohanka Acura, and we were so pleased with the experience from beginning to end. Phillip Flip Carleton was a no pressure salesman who immediately made us feel comfortable. He went above and beyond to ensure that we got the exact vehicle that we wanted. If you walk in to Pohanka, look for Flip- you will enjoy your sales experience. Sales Manager, Francis Mendiola was phenomenal. He ensured our business transaction was done right, and followed through to make sure we were happy customers- even days after the sale. If you need to service your vehicle, Adam Stauffer and Kyle Caudle in the service department are top notch. They did an outstanding job helping me out and should be complemented for their hard work. All of these employees made my Pohanka experience a great one!

Golden0531

Jun 27, 2014

We recently purchased our MDX from Pohanka Acura, and we were so pleased with the experience from beginning to end. Phillip Flip Carleton was a no pressure salesman who immediately made us feel comfortable. He went above and beyond to ensure that we got the exact vehicle that we wanted. If you walk in to Pohanka, look for Flip- you will enjoy your sales experience. Sales Manager, Francis Mendiola was phenomenal. He ensured our business transaction was done right, and followed through to make sure we were happy customers- even days after the sale. If you need to service your vehicle, Adam Stauffer and Kyle Caudle in the service department are top notch. They did an outstanding job helping me out and should be complemented for their hard work. All of these employees made my Pohanka experience a great one!

Aubyn1584

Jun 25, 2014

My car experience at Pohanka Acura Chantilly was excellent!!!! Phillip Carleton (Flip) was my sales consultant and he made sure I was satisfied every step of the way. I couldn't ask for more. He listened to my concerns with purchasing my truck and did not try to push me out of my budget. He went above and beyond to make sure that I received an excellent price for my purchase. I would definitely recommend purchasing something in the future from here again! Don't waste your time going at other dealerships. Go to Pohanka Acura Chantilly and ask for Flip.

hbmathewsii

Jun 24, 2014

Rick did a great job with the entire process. I told him up front that we were looking for an efficient and clear process. He provided that and the followed through with professionalism and thorough knowledge. I would recommend Rick to anyone looking for a new Acura.

Laura G.

Jun 22, 2014

I found the car I wanted online and came in to test drive it. I dealt with Jose and Khalif, and had a wonderful experience with both of the salesmen. I have bought several cars in my lifetime, and this was the first time I felt like I wasn't being pressured or rushed out the door before I had a chance to think about my purchase. The Financial Manager I worked with, Ray, did an outstanding job finding me a loan with a much lower rate than I expected. I wanted a basic powertrain warranty, but he didn't try to sell me a more expensive warranty or anything else that I didn't need. They helped me every step of the process, and changed my opinion about "big dealerships." When I'm ready to get another car, I would definitely consider Pohanka Acura again.

Walter44

Jun 22, 2014

Rick was terrific in all aspects of the sale of our new 2015 RDX. He answered all of our questions and ensured that we had a very good understanding of all aspects of our new vehicle. Rick is extremely personable and has great attention to detail which helped make the sale all the more pleasant.Rick is a "top notch" professional who puts customer service as his top priority. Our sales experience was totally outstanding because of Rick. We would certainly recommend Rick and Pohanka to all of our friends and potential customers.

SuperMom92168

Jun 19, 2014

This was the best experience I have had in purchasing a new vehicle. Adwoa and Ray were great and I am super happy with my 2014 MDX! What an awesome way to start my summer....thanks!

JoCBee

Jun 18, 2014

I had been on the hunt for a specific TL for almost two weeks. I visited Brown's Manassas Subaru, Koon's in Tyson's, and Karen Radley Acura in Woodbridge. All of them had subpar customer service and left much to be desired. (Especially noteworthy is the arrogant finance manager at Karen Radley, but that's another review.) I came to the lot on a Sunday afternoon after an online search yielded a TLX (I was at the point of settling) was available. Upon arriving, I saw the advertised TLX had 30-day tags on it. Unfortunately, it was sold earlier in the day and the website had not yet been updated. Linda spotted me on the lot just as I was turning to get back in my car. I told her the situation and she stated that had just received two TLs in that had not been cleaned but were going to be put up for sale. Linda suggested that I give them a chance. I hesitantly agreed to test drive both vehicles. And I am SO GLAD that I did. I fell in love with one of them and purchased that day. Linda explained the features of the car and even mentioned her personal experiences with the brand. When it came time to talk stats and price, Linda and her sales manager offered a very fair price and didn't try to sell me ridiculous extras that I did not need. They provided CarFax reports of both cars and allowed me the time to look over them and ask questions. Overall, Linda was GREAT!(Ray, the Finance Manager, was very professional and made it easy to complete the transaction, as I was paying in "cash".)(I only dropped their overall rating down due to the time I had to wait for my car: purchased Sunday, promised Tuesday, and wasn't ready to pick up until Saturday.)

ScottDrew758

Jun 15, 2014

Had a bad experience that had me doubting if I would ever go to this dealership again. The Service Manager for the dealership contacted me when he found out what happened and I am 100% satisfied with the resolution. In fact, Drake went above and beyond. I have purchased two vehicles from this dealership and was contemplating a third when this happened. I had serious doubts until this conversation and now they are gone. So the point is, if you have a bad experience with the front line person, give the system a chance before you get angry and talk to the Customer Service Manager about it. You might just be surprised.

larhazel

Jun 12, 2014

I purchased a new car at Pohanka Acura and really enjoyed the experience. The staff were very professional and attentive. They took the time to walk me through everything. All the way through financing I felt as if I was getting a good value.

lcjimeno

Jun 8, 2014

My overall buying experience at Pohanka Acura was excellent. My Sales Advisor, Phuong, was very friendly, patient, and quite knowledgeable. The Sales and Finance Managers were also very helpful. Unlike most traditional dealerships, Pohanka Acura was stress-free and I highly recommend this location to anyone looking for a new or used vehicle. Their service department is also among the best in the area. Their hours are very convenient and they offer vehicle loaners, tasty snacks, and gourmet coffee.

StellaFraz

Jun 7, 2014

I had been considering an MDX for months and when Memorial Day came around I had to jump on the deals they were having. I wrote Pohanka for a quote and Frank Ha responded to me quickly and with a no hassle quote. I scheduled a test drive with him and he was extremely knowledgeable and professional. The transaction went amazing and fast! Frank was courteous and I never felt pressured which is huge to me. He followed up with a phone call a week later and even addressed some questions I had with the car's tech system. Overall I had a great experience with frank and would definitely recommend him and Pohanka. I can now see they deserve all the rave reviews!!! I love my new car :)))

daviakem

Jun 5, 2014

These two gentlemen went above and beyond to work the deal out for us. Their professionalism is exceptional. My wife and will continue to purchase Acura products for that simple reason. Thank you for making in painless.

brent1492

Jun 4, 2014

I recently purchase my third Acura from Pohanka. This was also the third time Frederick Asiedu assisted me with my purchase. As usual, it was a fantastic pain free experience. Frederick (Freddie) was able to assist in quick (I didn't want to be at the dealership all day) and professional manor. He was able to work with me in finding the right car at the right price. I will continue to Purchase from Pohanka with Freddie's knowledgeable and friendly support.Brent Baker

amcave

Jun 3, 2014

Adam Edwards went out of his way to make sure we left in a new car and Ray made the finance part quick and easy!

Drivera15

Jun 3, 2014

Phillip took great care of me from start to finish. Left happy and satisfied! I would definitely recommend anyone who is looking to buy a new car to see Phillip! Great service!

khalil03

Jun 2, 2014

My overall experience at Pohanka Acura was wonderful! I love my car! Phillip provided excellent customer service, answered all questions and concerns, and was able to get my monthly payment in my price range. I highly recommend Phillip to anyone and I will definitely go back to Pohanka Acura for my next car.

gerriarnold

Jun 1, 2014

I had one of the best "car shopping" experiences when buying my RLX. Qudrat (Q) is an awesome and attentive sales rep. He made sure I was completely satisfied with my purchase both "before" and "after" driving my car off the lot. When I picked up my certified vehicle, it looked like they had driven it off the showroom floor. Q made sure that every little detail was handled with excellence from buffing the car to changing a wiper blade. This dealership has a lot of camaraderie amongst its employees. They work so well together. I felt like I had a team of sales reps working just for me. The gentlemen in the service department were also friendly and accommodating. I would definitely recommend this dealership to all of my friends who are looking to buy an awesome automobile and desire to receive excellent service while shopping for one.

Slee12345

May 31, 2014

I recently purchased a new Acura RDX at this dealership and received an excellent service! Mr Frank Ha helped me and it was the best car buying experience ever!! He was so pleasant and helpful throughout the process and I got exactly what I wanted!! I highly recommend this dealership and Mr Frank Ha!!

Supervet1

May 31, 2014

My wife and I reviewed the Acura MDX and were impressed by the features offered on the vehicle. "Q" at the dealership was great to work with and explained all the features on the SUV, which really helped to sell the car. Even though it was a busy Saturday on a holiday weekend, we were pleased with the promptness and preparation of our new car. Many thanks to "Q" and Pohanka for making our buying experience very smooth. We love the vehicle and look forward to many years of driving pleasure.David Brown

Tedistoyan

May 31, 2014

I recently purchased my second Acura MDX from Pohanka Acura and the whole experience went very smoothly and pleasant. Mr. Dominguez, my salesperson, was friendly and professional. Best buying experience ever. CMR

shimcinn03

May 30, 2014

Jose did an awesome job helping me buy my new used car! He made the process easy and he was very nice through out the whole thing! Loved the service, great job!

Rani Das

May 30, 2014

Jose Dominguez is amazing!! Go see him for all your vehicle needs. I purchased an Acura TL from him about a year ago and I could not be more happy with my choice. He is always willing to help me with a smile and will go above and beyond to meet my needs. Thank you! Excellent customer service!

kh945005

May 29, 2014

We bought a vehicle from this dealer. From the walking in the door, test drive, and later on buying, we were treated with fast and courteous service.The sales person Yong Kim was really helpful and honest, not pushy at the slightest. It was a great experience and my Excellent

marz319

May 29, 2014

I was looking for the car to purchase and stopped by Pohanka Acura to see recent models.I puchased my car through sales person named Yong Kim and he was exceptionally helpful. He helped me alot on putting decisions, there wasn't a long process or hassles. Finally I purchased the new car here, which I am also very happy with.I would recommend this dealership to my friends and family too!

Suzicraft

May 29, 2014

Online inquiry - Jose called right away. Set up appointment for the next day- purchased the car. Best experience in car buying we've ever had! Jose was awesome! I will recommend him and Pohanka Acura to all of our friends!

Carlo10

May 28, 2014

I went to Pohanka and met mr Jose Dominguez and was very friendly and very knowledgeble, thit is my 3rd acura from Pohanka, my expirience could not been better...

kimchkiller

May 28, 2014

I have so many experience to buy new and used car but I have best deal ever I did with Lexus CT200h. Linda is so Friendly, professional, offer reasonable price and smooth negotiate deal without rude or any pressure!Thank you so much,Linda!

Haidong

May 27, 2014

Just got Acura TL yesterday! Linda was very friendly and help me found a nice car! :))) My wife love it, she so happy. Thank you Linda

J21n

May 24, 2014

I recently bought a 2014 Acura TSX. It wasn't my first experience on a brand new car, but it was the best experience ever . Linda Hemmer, who worked with us throughout the sales process was great. She is very nice. If you are looking for a car, go to Pohanka Acura in Chantilly and ask for Linda Hemmer, I bet, you going to love it as I do.

sebastianmatt

May 24, 2014

I walked into this dealership to get a look at the new Acura models available and Phuong spent time with me understanding my needs and budget. Despite being a very busy day, she answered all my questions and even researched into different options from me with her manager (Francis) and Finance Manager (Korosh). Together they worked out a win-win solution and I left the dealership with a brand new Acura ILX. I thank Phuong for her sincerity and attention to detail that made my buying experience rewarding. Would definitely recommend her to anyone!- Matt Sebastian

SMB2014

May 20, 2014

My wife and I purchased a new RDX last week. Although she has driven Lexus SUVs for almost 9 years she wanted a smaller unit and the RDX was recommended to us by one of Pohanka's principals. The team who helped us, Jamal Edmond, Steve Camp and Ray Morton were professional, helpful and not pushy. They meet her and my expectations. If you are in the market for great car, this is the place you need to be. This is the third car in the past two years we have bought from Pohanka group and every purchase has been done in a professional and helpful manner. The have the best products at the right price with great employees. Thank you Pohanka!!

queensrs56

May 19, 2014

This is the fourth car that I purchased from Pohanka Acura. I was at the dealership to have my TL serviced and decided to take a trip to the show room. Well, I met a salesman by the name of Philip Carleton, and we begin to casually discuss my car buying needs. I was interested in a 2014 RDX and decided to give Phillip my conditions on another TL instead. To my surprise, he had negotiated a deal on a 2014 TL that I could not refuse. I couldnt believe how quickly he was able to get me in my new car at a price that made me very happy. WOW!!! Phillip was very professional, friendly, knowledgeable, accommodating, and always concerned about putting the customer needs first. I was then introduced to the Finance Manager, Ray Morton. This made my day because I worked with Ray in the past. This young man is the best in the field when it comes to efficiency and providing you with all of the options and recommending the best products to fit your specific needs. He is Awesome!!!!!!! The car buying experience is very exhausting and it takes up too much of your time. However, Phillip and Ray was able to take away all of the pressure and stress that made this a painless, yet pleasurable experience. If it were not for these gentlemen, Im not so sure that I would have brought another Acura. If you are in the market to purchase a new Acura, go see Phillip Carleton and Ray Morton at Pohanka Acura in Chantilly.

lovemytsx2014

May 19, 2014

Phillip was great to work with. I was unsure about buying new versus certified. He explained all the options and was determined to help me get what I wanted. I also had to bring my 10 year old son with me and Phillip was a great help keeping him as entertained as possible. Overall it was a good experience with great customer service. I would recommend to others.

begench

May 18, 2014

I recently bought an Acura RDX from this dealership. Linda Hemmer who worked with us throughout the sales process was awesome. She was very attentive and not pushy at all which is rare these days. I felt like she was on my side as opposed other sales folks (not in this dealership) I had to deal with in the past who were just trying to sell me something with almost no regard to what the customer needed and/or wanted to buy. She worked patiently and diligently to get us the best deal she was able to offer. Linda was honest and straightforward. I strongly recommend working with Linda the next time you visit Acura Pohanka in Chantilly. Begench

Tmscoville

May 18, 2014

Linda Hemmer was wonderful!! Very friendly, patient, knowledgeable and very willing to meet our needs. She found my daughter a car that she loves!! If and when I am in the market to buy another car, I will definitely ask for Linda. She made my car buying experience very pleasant and stress free. Thank You!!

Kathy_Lee

May 13, 2014

One of the best car buying experience! Yong was awesome, very friendly, understood my needs, and helped me to select the best option for me!!!! I had so many problems with my previous car and was trying to find out the best option for me. Yong Kim gave me several options, explained very well about the options, and helped me trade-in my car with the new Acura at the best price on the both side. I have never had such great experience in car buying with trade-in. When I went to the dealership after making decision, the car and all the paper works were ready, so my wait time was very minimal. I just needed to wait for the technician to check my previous car I traded in. Yong was very knowledgeable and answered all my questions. It was one of the best car buying experience I had. Highly highly recommend Yong Kim!

ratnakarbabu

May 10, 2014

When i decided to buy Acura, i visited Pohanka Acura. They had wide variety of vehicles with various packages/options that i was looking for. Sales consultant and his manager very kind and co-operative, they made by first car buying experience hassle free. Particularly sales consultant was very patience in answering all my questions and gave me best options.I would definitely recommend Pohanka Acura for all the new Acura buying lovers, its worth it.

vondellw

May 8, 2014

I recently had the most pleasurable experience shopping for a new vehicle. I first dropped in at Pohanka Acura one afternoon just after work. Although I didn't have a scheduled appointment, when I approached the showroom entrance...I was immediately greeted by one of the Pohanka staff. He promptly introduced me to Christopher P., who was very friendly and enthusiastic. (It's easy to see he loves his job!) I explained to Christopher what I was searching for and an idea of my requirements. He was very knowledgeable about the Acura brand, and quickly led me to a selection of vehicles on the lot. We test drove a few cars, reviewed some trim packages on the dealer's inventory, and scheduled a follow-up test drive the following day. The next day Christopher gave me a phone call...informing me that my requested vehicle had arrived at the dealership. After work, I went to the dealer...test drove and inspected the in's and out's of the vehicle. I took my wife, who also commented on Christopher's knowledge and easy going attitude. There was no pressure to make a deal (purchase) and we had a 10 minute negotiation. I was then introduced to the Finance Mgr, Roy M. He was very helpful and reviewed all the financial matters efficiently and with clarity. He even looked up my Acura finance application, made a few adjustments, and had me on my way with the brand new vehicle.The morning of the deal, I was approx. 90% sure that I'd make a deal with Pohanka Acura. After the phone call - I was 110% sure about making a deal!. Summing it up: Over the 24 hour period, between first contact with Pohanka and before completing the purchase...I was extremely delighted with the entire experience. I now have a new found relationship as a member of the Acura family. Thanks Christopher and Roy!

langley951

May 8, 2014

This is my second Acura, and both have been purchased from Pohanka Acura. I returned to Pohanka because of the positive experience I have had with the service department, where my service needs were always met quickly and professionally. Phoung Davidson helped me with my recent purchase. Phoung is not only very pleasant to work with, she is extremely knowledgeable about the different cars, and able to help me select a Acura model that I find an absolute delight to own and drive. She has been totally responsive to helping me with any after purchase questions I've had on the vehicle. I thoroughly recommend Pohanka and Phoung Davidson.

Riccigar

May 7, 2014

Moses and Ray took care of me from start to finish with no BS whatsoever - exactly what I want when buying a car. Extremely satisfied.

RichardMatheson

May 5, 2014

We took our 2012 RDX in for service. While waiting, we looked at the 2014 RDX. Met with Andrew Yeboah and decided to go for a test drive. Love the drive, space and technology package. We for it. It was another painless process as Andrew and Ray made it happen. Thanks for the outstanding service from Ray Morton and Andrew Yeboah. This is our second vehicle we have purchased from them and the experience is always the best. We definitely would recommend to anyone who wants to by and Acura to buy it from Pohanka of Chantilly.

barblmarkl

May 5, 2014

We used Ryan Cartee for our recent purchase and cannot say anything but good things about him and our experience with Pohanka. It is our second Acura purchase here (previous salesman retired since our last purchase) and Ryan was the consumate professional. Ryan knew the car backwards and forwards and did a great job of explaining and demonstrating everything.

cseminar

May 5, 2014

I purchased an Acura RDX yesterday at Pohanka Acura and Ryan Cartee was my sales associate. My boyfriend and I worked with Ryan over the course of a week on the pricing of the RDX and on the trade-in value for my car and he was always very responsive and helpful. When we went in to make the purchase Ryan honored all of our previously discussed pricing, even though I decided I wanted a car that was different from what we'd previously discussed. He didn't waste any time in getting our deal approved and even saved us a few dollars by installing our all-weather floormats and cargo tray himself (rather than having the service department do it). The financial savings due to this wasn't much but the gesture showed Ryan's great customer service and was appreciated. We also worked with Ray in the finance department, who was very easy to work with and quickly presented all options to help us choose the best products to fit our needs. I am very pleased with my experience at Pohanka and with both Ryan and Ray and will definitely recommend them to my friends and family.

Bkkparam5

May 4, 2014

The best of the best saleman in dealer help me a lot of job done like.ever say no to me at all.Most alway say thank you

jas2244

Apr 30, 2014

The salesmen, Fredrick was very helpful and made the buying experience quick, fair and easy. I would highly recommend looking him up for your Acura purchase.

JLJR_1945

Apr 30, 2014

I've purchased many cars over the years but few times have I received as exceptional service as what I received from Phuong Davidson at Pohanka Acura. She made the car buying experience extremely pleasant, she was patient in answering my questions and was knowledgeable about the different Acuras they had. Phuong also gave me a fair price for the car I traded. I feel the time was well spent and I really am happy with my new RDX!

cgorham

Apr 29, 2014

My husband and I recently purchased a new Acura from Pohanka Acura. Ryan was extremely helpful, professional, and was willing to work with us without a lot of pressure. He was knowledgeable about the car and did such a great job that he sold us a car we weren't originally looking for. Thanks Ryan! We love our new car.

JasonCollins

Apr 29, 2014

We dropped in on a Saturday to "just look" and met with Ryan on the lot who displayed professionalism and product knowledge and quickly gained an understand of where we were in the buying cycle. He respected our position and asked to exchange contact information to provide a trade in quote and a price for the RDX we were looking for. Buy Friday we were in the dealership finalizing the sale with a great offer and were in and out in less then two hours. My Wife is extremely pleased with her Black RDX (14) on parchment AWD w/ Tech and we would recommend Ryan and his team at Chantilly Acura to others.Sincerely,Jason R. Collins

science412

Apr 29, 2014

My car-buying experience at Pohanka Acura, specifically working with Linda Hemmer, was excellent! Not only was Linda knowledgeable, courteous, and patient, but she was always available by phone any time I had a question or needed assistance. Buying a car can be an exhausting experience, but Linda helped to make it smooth and easy.

tonysmith74

Apr 28, 2014

I am looking for a new family vehicle and Jose at Pohanka showed me the new MDX. He is knowledgable about the vehicle and showed me the features of the new version with confidence and ease. And when I am ready, Jose will be the person I contact to make my purchase.

ttsweet

Apr 28, 2014

Yong is a very good sales person, he knows what we want and person who is willing to give us the price we asked for.

Danielle

Apr 28, 2014

I was shopping for a vehicle last week and was introduced to Jose. He took his time showing me the vehicles that fit my needs and was not pushy when I told him I was not ready to buy. When I am ready, I will be sure to come back and purchase my vehicle from Jose!

NOVA buyer

Apr 28, 2014

Jose Dominguez was easy to deal with and gave us a good deal on a new 2014 TL. No typical salesman run around; pleasure dealing with him.

BandVDavis

Apr 28, 2014

My wife and I had a great experience working with Yong to purchase her used vehicle. Yong was very responsive to calls and texts and even took additional pictures of the car and texted them to us because we wanted to see more of it after we test drove it. He was waiting for us each time we came to the dealership and we were able to negotiate a fair deal. I would definitely purchase another car from him and have already recommended him to others.

Vaallday

Apr 27, 2014

Mr. Kim was a pleasure to work with. He was very straight forward with what to expect and he offered me a price that was very fair. He often guided me with advice that ultimately saved me money in my purchase. Would highly recommend working with.

bel136

Apr 26, 2014

Linda helped me every step of the way in buying my new car. She has followed up with me several times to see if there are any issues since my purchase and has promptly responded to all my questions. I greatly look forward to doing business with Linda in the future. As far as the dealership goes, I spoke to most of the employees and they're all very friendly. The facility itself is top notch. You will have a great experience buying a car if you go to Pohanka.

maddmexx1

Apr 25, 2014

I bought a used vehicle at Pohanka Acura from Adam Edwards and I had the worse experience ever. At first we shook hands for the sale of the vehicle for $5K and then comes back and tells me that he couldn't do the price after all (that should have been my first sign to walk out from the dealership). But then we agreed on another price of $5300 to include a new filter for the after market air intake and "All weather floor mats". When the paper work was done, he comes back and says that the car won't be ready till the next day, it wasn't. They dropped it off to me a week later and it didn't have air filter or floor mats. So they pick it up "AGAIN" and took it to get everything taken care of. Over two weeks later, they drop off the car "again" with the new filter but no floor mats. I call Adam and he says that he will dropped them off the next day; he never showed up. I called him again and says that he "mailed" them instead but was returned because he misspelled the address and says that he is mailing them again. Now two weeks later today, still no floor mats. Long story short, this guy will tell you anything "you" want to hear just to make a sale but won't follow through with his "word".

kostrzebski

Apr 22, 2014

We were not side-tracked at all. We came, we saw, we purchased for the agreed on email quote.Frank is a great fella! I would purchase another car from him in a heart-beat.

aparkhurst

Apr 18, 2014

My wife and I recently had our first child so we were looking for a used minivan to fit our needs. When we requested information on a Toyota Sienna, we were expecting an early morning call from a sales rep. Instead we received a call mid morning from Phillip who ensured he would do his best to help us through the process. He scheduled an appointment that fit our schedule. As soon as we arrived, he was waiting at the door and made us feel welcome immediately. He talked us through the car details, took us through a test drive, and then made sure we were comfortable through the paperwork process. This guy communicates and makes sure his customers are aware the whole way. Our vehicle needed a bit of body work, and Phillip offered to come in on his time off to ensure we were taken care of as far as time and a loaner vehicle. He sets a fine example for this dealership.

hfernandez12345

Apr 14, 2014

Phillip Carleton was my sales representative and I was pleased with his knowledge, expertise on all of the vehicles. Kudos to him and the dealership on A class customer service.

JMvT

Apr 12, 2014

After spending 3 months leisurely test-driving a range of "Cross-Over" vehicles at several local dealerships, we ended up picking an Acura RDX. Pohanka Acura's Mr. Yong Kim made it a very pleasant, stress-free experience. Besides being very knowledge concerning the vehicle, he struck a nice balance between staying in touch during our long search and not putting any pressure on us to decide which car to buy. Then when our decision was finally made, Mr. Kim ensured the buying process was quick, open, and easy. Great experience!

cpclement

Apr 10, 2014

I had a very good experience buying a 2014 RDX at this dealership. I never felt pressured. Negotiating the price was straight forward and upfront. Once we came to terms, I needed a pretty quick turnaround on the paper work and Joey Lackovic and the rest of the staff made it all happen within 2 hours. Quickest car-buying experience I've ever had. There were a couple of marks on the seats when I took delivery of the car but Joey threw in a future car detailing. It took almost 5 months before I was able to take him up on the offer but he kept his word and my car got detailed. Joey was professional and courteous throughout the process.

Holl0427

Apr 9, 2014

Phuong made the process of buying a vehicle easy and enjoyable. She made it easy to get answers to my questions. She delivered on all her promises and stayed in touch with me throughout the process. I would highly recommend Phuong and this dealership.

lxuchen

Apr 9, 2014

I had a great purchase experience and quick deal today to get my new 2014 TL. I have been dealt 3 cars with Edwin and he is always kind, easy and polite. Even this is not my first time to own a TL, he still went through everything with me. It's like talking with your old friend in the whole process. Edwin is definitely a sales that you can trust with and I would like to recommend the service here. 5 stars in a row!

Will Ferrell

Apr 5, 2014

Very upfront and addressed concerns in a timely manner. Salesperson very personal and respectful and very easy to talk to.

kevinleeva

Apr 4, 2014

I got my new 2014 MDX and I was really pleased with my experience at Pohanka Acura!!! You be SO happy to meet Frank Ha as your car sales rep.. Great Customer service, Very help full, fast and NO hassle Thank you for the positive buying experience and we look forward to telling our friends and family about how great Frank Ha & Pohanka Acura is.

Modziw42

Apr 4, 2014

I was referred to this dealership and employee Mr. Asiedu by a friend. My experience at Pohanka Acura of Chantilly, VA was great. The actual dealership was easy to find and had a friendly and clean atmosphere. The employees were cordial and helpful. Mr. Asiedu was extremely professional as well as knowledgable of the vehicles. There was no hassle or pressure to purchase, which is good,as a consumer that type of atmosphere causes you to become uncomfortable and unsure of a purchase. I would highly recommend this dealership and employee and will definitely continue to do business here.

wmarshall2014

Apr 3, 2014

Fred did an exceptional job finding the auto I was looking for at the price I was willing to pay. Everyone at the dealership treated me with respect and kindness.

ceals410

Apr 3, 2014

Great experience with Yong Kim! Extremely knowledgeable about Acura cars! Provided demo of tech after purchase and set up my bluetooth. Go see Yong now!!

ejvandam

Mar 31, 2014

Met Rick at 2014 Washington auto show. Visited Pohanka Acura in Chantilly specifically to see him. He made the process SO easy and friendly with no pressure. We purchased an RDX without haggle or hassle. Rick made that possible for us and we are very likely to seek him out in the future for our 2nd Acura!

heidirenee

Mar 27, 2014

I worked with Phillip to lease our 2014 Acura MDX and found him to be highly professional and knowledgable about the Acura products. He made sure the leasing process was smooth and answered all our questions. He was a pleasure to work with and I highly recommend him.

julesmartin

Mar 27, 2014

Me and my husband just bought our first car together and Phillip made it a great experience. We got our dream car for a great price, done with great service, and had me talking to others about it. I would recommend this dealership!! ?

stefi1379

Mar 23, 2014

I went to Pohanka Acura looking for my firts car and met mr Jose Dominguez, he was very professional since we met, I told him what I was looking for and he got me the right car, Im in love with my RSX, next time you are looking for a Vehicle go to Pohanka Acura and ask for Jose Dominguez he would take care of you.

Garrett

Mar 20, 2014

I worked with Dave Waters at Pohanka Acura, he was very good and professional, we had a price already worked out so i did not have to haggle on that. I was in and out in about 2 hours. The vehicle was in Excellent condition and after a few days of having it, i am still etremely happy with the purchase! Thanks again, and when it is time for another new car I will see what they have to offer first.

bdhanks

Mar 18, 2014

Overall, I was impressed with my car buying experience at Pohanka Acura. I believe I received a fair value for my trade-in, and they were a bit flexible w/ regards to the overall purchase price of the used vehilce. I am particularly grateful to salesman Frank Ha for his attention to detail, courteousness, and his efforts in making sure the process went as smoothly as possible. He was very helpful and answered all of my questions. I would definitely recommend Pohanka Acura and Frank Ha to other potential car buyers.

PvilleCarBuyer

Mar 18, 2014

The staff was professional and courteous. Our sales representative, Jose Dominguez, listened to what we wanted, made helpful suggestions and worked with us to get a price that we felt good about.

Liam123

Mar 15, 2014

Pohanka Acura is the best experience you can have buying a car or SUV. We have bought 5 cars from Pohanka in past 10 years.

Luke B

Mar 14, 2014

Top rate experience; will only buy from Pohanka if purchasing an Acura. My extended family and I have bought 5 cars from this dealership.

meminem

Mar 14, 2014

Darly Joseph and Stephen Camp provided excellent assistance for me in selecting and purchasing a car. I was having a hard time deciding on what car to buy and Stephen pointed out an Acura that I would have never looked at and I bought it and I love it. Darly and Stephen worked as a team. I normally dread going to dealerships but this team didn't fit any of the stereotypical characteristics that I had in my mind. I believe that they really wanted me to buy a car at a good price that I would be very happy with. They were both very knowledgeable about the many features of the car and they spent a lot of time showing me all the bells and whistles. Even after the sale, they have been available at the dealership and by phone. They have answered every call and every question. Both Darly and Stephen are top-notch. They gave me a fabulous car at an incredible price.

katie9887

Mar 5, 2014

I purchased my brand new RDX from Edwin a few days back and I couldn't have had a better experience. He was very kind and made sure I felt comfortable with my purchase. Of course buying a car takes some time to make sure you get what you want, but the Edwin and his managers made sure to make it as quick and easy as possible. Even Joey in the finance office made sure that I knew what I was signing up for without taking up too much of my time. I told them I was in a little bit of a rush and normally this can be ignored, but they actually listened and made sure I got out of there on time. I really appreciate Edwin and his staff for making this an enjoyable experience.

Aloha2014

Mar 3, 2014

Previously, I ve had horrible experiences with other car dealers and didnt look forward to going toany dealership.Frank and Pohanka Acura have changed my impression of the car purchasing process to an happymemory. Frank overcame our fear with his professionalism and easy going personality. Hedisplayed outstanding customer service, prompt responses to our inquiries, and was very knowledgeable on about our car. My husband had read his profile from dealers website and earnedmy husbands trust to work with him. We are thankful to work with him and more thankful that his service had exceeded our expectation. Frank is honest, trustworthy, professional and top of class service has won our loyalty. The overall atmosphere of Pohanka Acura was friendly & comfortable. I would also recommend this dealer as well. My husband and I will definitely work with Frank again and with this dealer. We will definitely recommend all our contacts to him in the future.

cristinama

Mar 3, 2014

Joey L. Was awesome to work wirh - not a pushy salesman, very honest and definitely worked with me to give me a great deal. I love my car!

Alison Yun

Feb 28, 2014

I recently bought a 2014 MDX from Pohanka Acura and the experience was outstanding. When I went, I only intended to take text drive, however, because of the great service and knowledgeable sales rep (Jose Dominguez) , I went ahead and moved forward with making a purchase. The process was quick, easy and painless with no hassles. The financing process was also quick and easy. Rob Farris did an outstanding job of explaining options and plowing through the paperwork process quickly. Pohanka gave me a great deal and I would definitely recommend anyone to go to Pohanka for an Acura!

Justin Decker

Feb 28, 2014

Came to pohanka Acura, and I was greed it by Mr Jose Dominguez, as soon as I got in the doors, big smile very friendly, any way I bought a 2014 MDX love my SUV also RoB Farris was very helpful and friendly as well. When you are ready to buy your next vehicle make sure you visit Pohanka Acura and ask for MR Jose Dominguez!!!!

alisonayun

Feb 28, 2014

Recently bought a new Acura MDX at Pohanka and Jose Dominguez was my salesperson. I've bought a lot of cars in my time and this was one of the easiest and best experiences I've had. Jose was very professional, easy to work with and extremely knowledgeable about the features of the MDX. He was great to work with! No hassle experience. I will definitely go back to this dealership!

Cbr900rr

Feb 28, 2014

I bought 5 cars from pohanka acura thit is my 2nd car from mr Dominguez, he is the best sales person that I ever had, very helpfull, knologible and friendly, if you ever in the market for a new or used vehicle please come see Jose Dominguez.....

Modanker

Feb 19, 2014

I recently purchased a new MDX from Joey Lackovic, Jr. at Pohanka in Chantilly. He was awesome to work with from start to finish. Very professional and had great knowledge of all of the vehicles various features and options. We were very satisfied with his assistance and would highly recommend Joey when you are next in the market for a car!

seoscd7

Feb 19, 2014

I just bought Acura ILX from this dealer shop. Great price with great experience. Thank you so much for your service. I would like to buy another Acura from this dealer.

mswhite76

Feb 11, 2014

I found this dealership online and was excited about potentially purchasing a used Acura from them after reading the reviews. I have my own financing through my credit union and I live about 2 hours away from this dealership. The salesperson, Aleksey Shvets, tried to get me to come there before giving me an out the door price for the vehicles I was interested in. After a bit of back and forth, he finally provided me with prices. I was still excited but inquired on whether or not I needed to wait until my bank was open the next day before driving all that way, and he ensured me that it was an extremely easy process. He told me what documents to bring and then ended things by telling me that THEY WOULD HAVE TO PULL MY CREDIT AGAIN. Ummm, why? Why would they ever need to pull my credit when I have my loan approval letter in hand? I said that if it wouldn't be a SOFT INQUIRY, then I'd never approve them pulling it. He then replied that "IF MY CREDIT IS GOOD, IT WOULD BE A SOFT INQUIRY". Umm, how crazy does that sound? I spoke with my loan specialist at my bank who verified that this process was not normal and to not allow them to pull my credit again. Basically, they are trying to force me into applying for credit with them so that they can fish my information around to one of their preferred lenders. THAT IS NOT GOING TO HAPPEN!!! So, now I am back to square one in the car search but not before I warn all you potential customers in the same situation that I'm in. I've purchased many vehicles and have never heard anything as crazy as this...I really believe that they are trying to take advantage of me because I am a female. Too bad that I am not as dumb as they seem to be. They just lost the easiest sale of their lives. Smh

mswhite76

Feb 11, 2014

I found this dealership online and was excited about potentially purchasing a used Acura from them after reading the reviews. I have my own financing through my credit union and I live about 2 hours away from this dealership. The salesperson, Aleksey Shvets, tried to get me to come there before giving me an out the door price for the vehicles I was interested in. After a bit of back and forth, he finally provided me with prices. I was still excited but inquired on whether or not I needed to wait until my bank was open the next day before driving all that way, and he ensured me that it was an extremely easy process. He told me what documents to bring and then ended things by telling me that THEY WOULD HAVE TO PULL MY CREDIT AGAIN. Ummm, why? Why would they ever need to pull my credit when I have my loan approval letter in hand? I said that if it wouldn't be a SOFT INQUIRY, then I'd never approve them pulling it. He then replied that "IF MY CREDIT IS GOOD, IT WOULD BE A SOFT INQUIRY". Umm, how crazy does that sound? I spoke with my loan specialist at my bank who verified that this process was not normal and to not allow them to pull my credit again. Basically, they are trying to force me into applying for credit with them so that they can fish my information around to one of their preferred lenders. THAT IS NOT GOING TO HAPPEN!!! So, now I am back to square one in the car search but not before I warn all you potential customers in the same situation that I'm in. I've purchased many vehicles and have never heard anything as crazy as this...I really believe that they are trying to take advantage of me because I am a female. Too bad that I am not as dumb as they seem to be. They just lost the easiest sale of their lives. Smh.

tisher27

Feb 8, 2014

Great sales experience with Phuong Davidson. No pressure, time limited offers, which we appreciated. Offer today is also good tommorrow. And she was able to match an internet special from another dealer.

photographer890

Feb 3, 2014

I recommended to my boss that we buy our next fleet from this location. Ray was especially helpful with my credit issues. Great bedside manner

Tori577

Feb 3, 2014

Fred was very knowledgeable of multiple models. Ray gave me a better price than I expected. Being a first time buyer was scarey but Ray explained everything in plsin english.

dakickz

Feb 3, 2014

I have bought 6-7 cars from Pohanka since I moved to Virginia. I have never had a bad thing to say about them. They always find a way to make my purchase easy. The finance guy Ray was quick with my paperwork. Also My sales guy Fred was great too. I will keep coming back to Pohanka Acura .

Dale567

Feb 3, 2014

The selection was great. They had just what I wanted in stock. All the sales reps seemed friendly and eager to converse. I'll be back to help my Mom buy her car.

Samslibby

Feb 1, 2014

I had a great client purchasing experience at Pohanka Acura with Edwin Kumi and other employees. They deserve a 5 out of 5 review. Shopping for a new vehicle can be a tough task for anyone but when you have Pohanka Acura - Edwin Kumi, and General Manager, Lenny Gonzales, it is effortless. The financing process with Joey was fantastic. Overall I recommend purchasing and servicing your vehicle with Pohanka Acura.

VimalNair

Jan 26, 2014

The most hassle free car buying experience I have ever had. We negotiated a great price on the phone and email. Drove 2.5 hrs from Pennsylvania to the dealers office on a Friday Night and all the paperwork was ready for me. Took less than 30 minutes to get the beautiful MDX in our hand. Alex was patient and very friendly. Have already recommended the dealer to all my friends.

jcpino18

Jan 15, 2014

This was my first time buying my own car, therefore I was somewhat in the dark of the process, but Joey was very helpful throughout the entire process. He was very informative made sure I understood everything and answered any questions I had. The dealership had a larger selection of used Acuras than I had seen at other dealerships, and Joey made sure I picked the right car for me. Buying this car was special for me, and Joey and everyone at Pohanka Acura made sure that this experience was as smooth as possible.

rhaque991

Jan 9, 2014

i bought a car from Fred Asiedu and Yong Kim. These guys were extremely polite, flexible, and great to deal with. They were very accomodating and did everything right to get my business. Yong even came to my house to deliver the floor mats. The guys rock.

Danish22

Jan 7, 2014

Outstanding experience. I've had some bad car buying experiences with dealers in the past and this was the complete opposite. Everything was completely honest and upfront with no surprises or last minute changes. I bought a 2014 RDX and the price beat out all local competitors and their people treated me very well with the whole process lasting just an hour or so. My salesperson was Yong Kim who did a great job for me. Very straightforward and did a great job for me. Highly recommend them.

JThomas23

Jan 6, 2014

I just wanted to take an extra step to thank the professionals involved in my purchasing experience of my new MDX from Pohanka. From the moment I walked in and was greeted by Phillip, to the time I left Rob's office, I felt like I couldn't have had a better experience with buying a vehicle. Both individuals also have spoke with me since to make sure everything was perfect with my MDX, you don't see that very often anymore no matter what you're purchasing.

NewMDXReview

Jan 6, 2014

I couldn't believe how excellent the service at this dealership was. I chatted with Rick over the internet to find the deal I was looking for and decided to go to Pohanka. When I got there, the car was ready for me exactly how we discussed and between Rick and Rob in finance, I was out of the dealership driving my new car in less than 2 hours! I expected this to be an all day affair especially being that it was a Saturday in the end of the year. Thank you both for a pleasant experience and thank you Acura for such an excellent vehicle!

Austin umd 96

Jan 5, 2014

Adam was very upfront and truthful about my new car purchase. Although I wanted a lower price, he politely sat me down and gave me information to suggest that my price was not possible. After contemplating his response, and evaluating my overall experience, I trusted Adam was giving me a great price! I did go home an do additional research and YES I got a great price. This is the reason for my Great Review!Joey in finance gave me the peace of mind that the warranties and additional coverage was given would benefit my investment for years to come. When I had a question, he made sure to stop and answer them until I was fully content.Adam and Joey are the best and would highly recommend both of them!

gmfelvis

Jan 5, 2014

Had no real intention of buying a new Acura, but the experience could not have been better. Yong Kim, Lenny and Frances worked with us to create a package we could not say no to. This is the 3rd acura we have purchased at Pohanka. Each experience gets better and better.

KSNJ

Jan 5, 2014

My wife and I began searching for an Acura SUV, either the RDX or MDX and 2013 or 2014 model years, back in September 2013 with Mr. Yong Kim. We were in our earliest stages of searching, and also let Mr. Kim know that we were not going to purchase that day or in the weeks ahead...more like several months down the road. Nevertheless, he took the time to show, test drive, and discuss with us some potential options. He also indicated a potential (and quite reasonable) cost that he'd be able to negotiate for a 2014 RDX. Fast forward to Pohanka's winter deals (beginning around Black Friday in November), we were ready to purchase and returned to make the sale, along with a trade-in vehicle. My wife was also having her 2006 Acura serviced that day, but when the estimate for maintenance/repairs came back, we decided on the spur of the moment to trade her car in, and capitalize on their deals and low financing. All through this process, Mr. Kim was very helpful, and not pushy at all. He was very patient, and processed things for us quite efficiently. We were also able to get a freebie accessory approved by the store manager the next day upon Mr. Kim's request as a birthday gift to my wife! Such a great gesture from the folks at Acura! In summary, Yong is a great asset to the sales team and staff at Pohanka...we had a very pleasant experience.

Kushnirlauren

Jan 5, 2014

My wife and I were in the market for a new car considering both of our vehicles had very high negative equity We stopped in to Pohanka Acura and were greeted immediately by Adam Edwards. Adam was very professional in his approach and took the time to listen to us and get a true understanding of what we were looking for in a new car. He was never in any way pushy or aggressive in his sales style and made sure that we were comfortable with our decision to lease a 2014 Acura RDX. We couldn't be happier with our new Acura and would recommend Adam to anyone looking to buy a new vehicle.We would be unfair to not recognize Joey OBrhyn for his wonderful efforts of thoroughly explaining the finance process and how to stay on the positive side of the negative equity game. We were so pleased and thankful for Adam and Joeys combined efforts, we came back and leased a second RDX the very next day!!! Thanks again Adam and Joey. You guys were the best! See you in 3 years.

npferrara

Jan 4, 2014

We came in today to lease an Acura TL. We worked with Eric Escueta and he was great. He was very knowledgeable, friendly and a pleasure to work with. We are excited about our new car!

Wuzie

Dec 27, 2013

Adam was great. My friend and I went to pohanka Acura for separate purchases and Adam made sure we received the the true car price and then some.

nlaliberte

Dec 18, 2013

I went to Pohanka Acura in Chantilly, VA to check out the new 2014 Acura MDX. My sales associate, Joey, was very pleasant to work with and very patient explaining the different options. They do not use high-pressure sales tactics. In the end, we were able to complete the transaction and felt that I got a good deal. I would recommend Pohanka Acura.

lealjr73

Dec 14, 2013

I had very pleasant experience with my car purchase and working with Fred Asiedu. He made the process easy and hassle free. The dealership gave me a very generous offer on my trade in. I would highly recommend Pohanka Acura to everyone!

MiloL

Dec 12, 2013

I sincerely appreciate the honesty of Mr. Edwards. I have recorded Mr. Edwards in my directory and when I consider buying another Acura I will definitely ask for him. Mr. Edwards was very friendly and professional to us throughout the negotiations. I found Mr. Edwards to be a very honest person. Mr. Edwards was extremely knowledgeable about the Acura MDX we purchased. Mr. Edwards was ready for us when we arrived at Pohanka Acura and had our selected Acura MDX prepared for us. After we finished the loan application and finalized our purchase, Mr. Edwards accompanied us to our new Acura MDX and made sure all of our questions were answered. Pohanka Acura's financial person, Courtney Lindquist, was very professional and thorough in guiding us through the financial/loan transaction. My wife and I were very impressed with Ms. Lindquist. Ms. Lindquist was extremely efficient and we were finished with the loan application process without delay. I know Ms. Lindquist must be considered a very valuable employee at Pohanka Acura. It was a total pleasant experience at Pohanka Acura. Thank you.

Bloodshot

Dec 11, 2013

Have purchased multiple cars from Frederick Asiedu and Pohanka Acura. The shopping process was low-pressure, the vehicle selection and pricing more than competitive, and the buying process about as pleasurable as buying a car can be. Highly recommend both Frederick Asiedu and Pohanka Acura, and will continue to give and direct business to them.

Damayanti

Dec 11, 2013

Young Kim has been very courteous, honest and truthful in negotiations. Liked his approach to customers. Highly recommend him for my friends. Recently bought mdx from him.

desiree1022

Dec 9, 2013

I bought a Lexus from Pohanka in 2007, so I expected the same high-quality level of service from Pohanka Acura as I received from Pohanka Lexus. I was not disappointed. I met Rick Praml who took me out in my brand new Acura RDX. He was very friendly and patient with me, given my hectic schedule. He walked me through the finance process with ease and made everything super easy. I love my RDX and I would definitely recommend Pohanka Acura for the quality of cars, and the easy buying process. Thanks Rick!!!

raven27

Dec 4, 2013

Phillip was great about listening to my needs and was responsive in meeting them. He was straightforward and honest - and I appreciated his cut-to-the-chase approach. Negotiations took almost no time - the easiest experience I've ever had in buying a car.

Billy_Martin

Dec 1, 2013

Pohanka Acura has the best prices and finance deals I have seen on new and used Acuras. They also have very nice and professional personnel like Phuong Davidson, the sales consultant I dealt with, who impressed me with her knowledge of the Acura vehicles and answered my questions better than other places I had gone to previously. She was able to get me the price I wanted for my new car without insulting my intelligence. They made my car buying experience a breeze compared to the experience of people I know who went to other places.

DmitriyKalabin

Dec 1, 2013

I was referred to Alex Shvets and Pohanka Acura by one of my friend who purchased Acura from him before. I want to commend Alex for making this by far the best buying experience. The pricing he gave me was very competitive and I didnt feel the need to any further negotiations. I was in and out of the dealership in about 1.5 hours. Would definitely recommend Alex to anyone looking for an Acura.

NickiandPaul

Nov 30, 2013

Adam was extremely friendly & helpful. I left something in my old car & he mailed it right back to me that day. I would highly recommend him. He made the process quick and easy on the terms I was looking for. It was worth the 90minute drive coming from Maryland

RichK68

Nov 29, 2013

I bought a certified Acura MDX from Pohanka Acura and am glad I had a chance to meet Ms. Davidson, a wonderful sales lady who helped me buy my car without any hassles. She was very knowledgeable and answered my questions, we agreed to the total price before I came out to the store so the only thing I had to do was sign the paperwork, and she had my car cleaned and ready with real tags so I didn't have to bother going to dmv myself. Ms. Davidson explained that it is good to buy a certified car because of the longer warranty so you know your car has been through Acura's 150 point inspection which makes it like getting a brand new car and it is like new to me.

patrawson

Nov 27, 2013

This was by far the most proffessional car buying expierience that we have ever had! I will always use my sales rep when we decide to purchase. She was very informative, positive, and most importantly honest and direct. She truely did work for us placing us ahead of money or comissions.

tbstallings

Nov 25, 2013

Corresponded with Rick over a week or so prior to visiting the dealership from NC. The information that Rick provided was clear and accurate to my experience when I arrived at the dealership. I agree with other reviews that the experience was complication-free. Rick was informative and helpful, and I never felt pressured in any way. I had done a lot of research on the front end, and had identified a specific vehicle that I was interested in purchasing (2014 RDX). I was in and out of the dealership, with a trade-in, in about an hour or so. Very positive experience overall, and the price was unmatched elsewhere. Definitely worth the commute from NC to VA for the savings, and I would definitely recommend Pohanka Acura to others. One final note is the Financial manager, who also did not try to pressure me into any add-on packages with my purchase. The options were presented, and I respectfully declined. Simple and straightforward, as carbuying should be.

sangramd

Nov 23, 2013

very good overall experience and very professional people to deal with. Quick response and easy to access. very good overall experience and very professional people to deal with. Quick response and easy to access.

Gwan

Nov 20, 2013

Mr. Yong Kim is definitely very knowledgeable, friendly, responsive, and easy to talk to. I would absolutely recommend him to my friends. He made my car purchasing experience enjoyable and stress-free.

kellykj

Nov 15, 2013

I recently bought a 2014 RDX from Amir Seyedan. He was AWESOME to work with. I really hate the process of buying a car and working with car salespeople (sorry). I was ready for the high pressure. Amir was kind, very responsive and communicative throughout the buying process while still doing his job of selling :-) Even after the sale, he has followed up with me several times to make sure everything is great with the car and has gladly answered my simple questions about some of the bells and whistles. The next time I am ready to purchase a car, I will definitely be talking to Amir.

magri

Nov 13, 2013

My experience with Pohanka Acura was excellent. I have dealt with this dealershipin the past and wanted to purchase a new RDX from them as long as they coulddeliver the color/package and price that I wanted. I spoke on the phone with Adam Edwards who was professional and responsive to my needs. We finalized the purchase that same night.

kschoenfeld

Nov 7, 2013

We worked with Joey Lackovic Jr. and he provided excellent service. He was very responsive over email and phone. He was patient and very knowledgable about the car. We will be back!

LaurenD691

Nov 3, 2013

I decided to buy a TL this month and ended up purchasing it at Pohanka Acura. From beginning to end the experience was enjoyable. Yong Kim my salesperson was very knowledgeable about all the products. He made sure I understood all the features even after the sale. I was a little worried that at some point things would go wrong especially when it came down to the final paperwork, but what I was told is as what they delivered in terms of price and features. Also, Joey in the finance office made sure I understood all of the terms I was agreeing too and was very patient because I tend to be a stickler for reading over everything. I will definitely purchase my next Acura at Pohanka.

Betty "Northern Virgina"

Oct 31, 2013

My 2009 Lexus was towed to Pohanka Lexus. It was very late in the evening. My dealership was closed and no envelopes were available near the drop box. Mr. Erikin Besorak from Pohanka Acura stepped in to assist me with my car service. He took care of the paper work and noted several concerns I had about my car. He also made available a rental car for me to get home safe. This was so important to me - being a female on the road alone with a flat tire. The next day Mr. Besorak called to discuss in detail the work needed on my car and received my approval. He stayed in communication with me throughout the process. The service crew did an outstanding job on my car. Thank You Mr. Besorak for your outstanding professional service and taking care of me just short of Pohanka Acura's closing hour.

loarthur87

Oct 29, 2013

I showed up to Pohanka Acura at about 6:45 on a Saturday night. (they close at 7!) I figured no one would want to talk or help me since they were just about to close. However, Phillip Carleton came and introduced himself and talked to me for a little bit. I didn't leave until probably 730ish because he was assessing my needs and wants. I even went on a test drive for the Acura TSX. I ended up making an appointment with him for the next day.The following day I spent probably 4 or 5 hours at the dealership and felt that Phillip and the rest of the Acura team really took care of my needs. I needed a good deal on a car as this is my first car purchase and Phillip really reasoned with me and his managers to get me a great deal on a spanking new 2013 Acura TSX. He made sure all my needs were taken care of through the whole process. Phillip in my mind is reliable and you don't find that in many car salesmen. I know that if I experience trouble with anything in my car or need help with learning something about it that I can email or call him and he will help me out.Buying your first car is an exciting process-and I can happily say that I not only LOVE LOVE LOVE my new car but I had an easy, smooth, and fun experience.If you want a good deal and a fun car salesman go ask for Phillip!--Lauren

aprlgrl

Oct 28, 2013

This is my 4th car with acura so you can say that i am a long time Acuara customer. But I must say the service that i have received from Adam was just fantastic! He listened to my needs and offered me a car which was sutiable with my current situation. He did not push me like a lot of sales people tend to do. He was genuine and was super helpful. I give him A++.. i am planning on switching my car in 2.5 years and you can bet that I will be coming back to him and all my referrals will be going to him. Thank you so much.

Msface78

Oct 24, 2013

Adam went above and beyond. He was a pleasure to deal with and made me feel like an old friend. He also continues to offer excellent customer service long after the purchase of my vehicle!

svilly3

Oct 21, 2013

I recently purchased my 2014 Acura ILX from Pohanka Acura in Chantilly, and could not be more thrilled about my purchase and the overall experience given to me by Pohanka Acura and their sales and service teams.I was fortunate and had the great pleasure of working with Amir Seyedan - I cannot emphasize enough how confident, taken care of, satisfied, and excited I felt leaving Pohanka in my new Acura after working with Amir.Not only did Amir do his utmost to work with any pricing issues or comparisons I had, he made sure that I had a full understanding of what each cost meant and did everything he could to accommodate my desires with cost and financing. While Amir respected and upheld previously made appointments, he made sure I was well taken care of by another sales rep as well as making sure I was comfortable - encouraging the free snacks and refreshments be taken advantage of; a "Pohanka Picnic" as he called it :)I respected and appreciated this, as when it was my turn, I had his full attention.In my contemplation stage I was still not 100% sure how I felt about the whole deal, though they were giving me a GREAT one. Amir introduced me to the Sales Manager, another pleasant experience that lead to me having the ability to spend more time with the car - time, respect, and trust needed in order to solidify my feelings - no pressure, no worries. They even offered to give me a loaner car free of charge until my preferred vehicle arrived at the dealership so that I could return the loaner that was given to me by my insurance company - doesn't get any more "family" than that.After some pretty painless back and forth, I was given a deal I was completely happy with. With the money I ended up saving, I added a spoiler - Amir introduced me to the service writer (Katie Herrick) that would be overlooking the spoiler addition - Katie had it installed and turned around for detailing within an hour; I can only imagine the great service to come.Amir spent the last 10 minutes until closing and the next 40 minutes after closing making sure that I knew every single feature of the vehicle - taking his time, thoroughly explaining, and making sure I was comfortable - even wiping some barely noticeable smudges for his own sake as I was too thrilled to care or notice.My initial needs to buy a new car were not the greatest - an unfortunate accident, and a designated time period before my rental car cost would be out of pocket..pressure. I'm pretty practical in nature, so I explored Acura with a bit of hesitation. Pohanka was not one of the dealers that my USAA auto circle tool selected, but Pohanka appreciated and actually BEAT the USAA / TrueCar base value - a respect for those who served you hope every merchant has. Amir and the Pohanka Acura Sales and Service teams made me feel very comfortable, very confident, and very much like part of the Pohanka Acura Family. I could not be happier, and am very grateful that I was able to have such a great car buying experience despite the reason being due to not so great circumstances.Thank you Amir and Pohanka Acura!

bassjd

Oct 7, 2013

I recently purchased a used Honda Ridgeline from Pohanka Acura. Andrew Abebe, Branch Service Representative, was my salesperson. Andrew is a non-pressure sales person who goes the extra mile to accommodate the buyer. He listens to the buyer and finds creative solutions to all concerns. I would recommend Andrew as a sales representative. He understands the meaning of "customer service". JB

k1m1n

Oct 7, 2013

I made my first car purchase through Yong Kim and it couldn't have been better. After visiting various car dealerships, my experience at Pohanka Acura was by far the best. I was impressed with his professionalism and how comfortable he made the sales process for me. He actually made the car purchase an enjoyable experience for me and I would definitely recommend him as the go-to Acura dealer. Yong Kim was also helpful following-up after the purchase. He thoroughly answered any questions I had about my 2014 ilx and was quick to respond. I am very happy with my new car.

pjbm3

Oct 5, 2013

Frederick answered all my questions and worked very hard to get me the best price for my trade in and also for the vehicle I eventually purchased. He was very patient in all our dealings and very pleasant and friendly to deal with. He ensured the vehicle was detailed to my expectations and also has followed up on the car since purchasing. I have purchased several cars through Pohanka Acura and Pohanka Lexus and have been happy with my purchases. I will gladly recommend Frederick to my family and friends.

tinacolada8310

Oct 2, 2013

Philip was so helpful and friendly! This was my first car purchase and I could NOT be happier with the service, how attentive Phillip was, and how great the Financial Advisor was (he was a gentleman but I do not have his name). I highly recommend this location and will send anyone looking for an Acura Flip's way based on his amazing customer service and knowledge of the vehicle. Thanks!

JJMDX

Oct 2, 2013

I had a very pleasant experience at Pohanka with Jose while looking for an MDX for my wife. We purchased a certified one and Jose was very helpful after how picky we were. We also were assisted by Robert in the Finance office with the loan and warranty. Overall, a smooth transaction and I would recommend anyone to Pohanka Acura.

fasomani

Oct 1, 2013

I visited this dealership on Thursday September 26 to test drive a used car . Upon my arrival, I run into Mr. Asiedu who was professional and cordial. He took the time to inquire about my needs and suggested leasing as an option. He was not pushy, yet showed extreme patience to work with me. I ended up leasing a new Acura TSX and I'm very happy with the car.. Thank you Frederick

Branjh81

Sep 30, 2013

Darly provided thorough and caring service through the trade-in and purchase of a new vehicle. He was extremely knowledgable and quickly addresses all of our concerns. Thank you.

dealerratersux

Sep 30, 2013

Darly's service was efficient, timely, and courteous. He guided me through the process of viewing, inspection, negotiation and purchase of the vehicle and allowed time for adequate question and answer periods. The buying experience was pleasant. Darly was great, this survey and website is a PIA.

TomRodgers

Sep 30, 2013

I bought my Acura TSX last December. The enitre buying process was a good one from start to finish. This was my first service, an oil change and it was complimentary. I loved being able to drive into the bay, have someone come out to greet me, scan my car, record what is needed, and then direct me to the lounge. They were done in 30 minutes, and I got a clean car back as well. Everyone at this dealership is glad to see you! Very happy that I chose the TSX as well, it is an awesome car.

wumpmugg

Sep 30, 2013

Mr. Joseph was extremely professional, courteous and above all honest during the entire transaction. No game playing or deception, and he worked to get me the best deal possible. I never thought I would ever find buying a car to be a pleasant experience but that's what I had with Daryl. If I ever buy another Acura it will be from Mr. Joseph.

bobbyjwilkes

Sep 29, 2013

I had an outstanding experience purchasing a vehicle at Pohanka Acura. Yong Kim was very knowledgeable and helpful assisting me over an extended period of time as I selected my automobile. Upon delivery, Yong ensured I was familiar with all the equipment and understood all the operating details. The car is a dream, the deal was excellent, and Yong made this a pleasurable experience.

AndyMcKinley

Sep 26, 2013

Couldn't be better! Pohanka and Philip Carleton understood exactly what I was looking for in a certified used car. Philip listened to what I had to say and used this in an informative manner. He explained what I didn't know about the MDX and patiently answered my rather technical questions. Most importantly, I felt valued as a client. My time was valued and I was treated with respect. The one time Philip had to speak to his manager, it was legitimate. Pohanka and Philip do not engage in manipulative tactics frequently used by other dealers. I've been even more impressed in the following days. I've had questions about certain aspects/features of the MDX, and Philip has responded to my emails and phone calls. The dealership goes to great lengths to ensure that you are completely satisfied with your purchase.

amalanow

Sep 22, 2013

Individuals were personable, friendly, competent, responsive, professional working through purchase and trade-in, diligent following through with factory on production of our vehicle; outstanding overall.

deedmonds

Sep 15, 2013

I went to a total of 6 dealerships in the VA/MD area; searching for the Acura TL My girlfriend told me to go Pohanka Acura and said they had excellent service and spotted a Silver TSX. After talking with Nik who was willing to work with me, I decided on the 2010 TL. None of the other Dearships I visited offered me the same incentives nor quality of service that I received from Pohanka Acura. My Internet Sales Consultant, Rick Prami, was very knowledgable, informative and told me the incentives if I chose Pohanka Acura.vs Enterprise car sales; I was also given material to read prior to my decision. Right up until I purchase the car at Pohanka Acura on 9/14; two dealerships kept trying to work out deals with me such as picking up some of my rental car expenses or other incentives. None of the dealerships could beat the price, incentives or the customer service that Pohanka Acura provided.. Rick even had two of the guys follow me to drop of the Fiat 500 rental at Enterprise! All I can say is : Excellent Customer Service - Thank you Rick Prami - Kudos Your an excellent Sales Consultant! Nik Namidar- Frances Thank you both for your support! Excellent Customer Service - Thank you

hfeather

Sep 10, 2013

Rick Prami and Pohanka Acura make the entire car buying experience easy and enjoyable. There was no pressure. The products were superior. The sales representative was attentive to our desires and showed us all our options. All questions were answered in detail. And, price was right! At pickup we were in and out in record time. Service, if needed, is going to be superior. Recommend Rick and Pohanka without question as THE dealer and rep to see if you are in the market for a new car.

Steve A.

Sep 6, 2013