Used Cars for Sale at Pohanka Chevrolet in Chantilly, VA

Brian in Bristow

Mar 29, 2016

Excellent and fast service. They know how to work on a Corvette. Go the extra mile.

CamaroGirl

Mar 28, 2016

Tanya White-Deyo was very helpful as I wanted to order the new 2016 Camaro to get the color and all of the features I wanted. After my test drive, I appreciated that Tanya kept in touch with me but did not pressure me to purchase a car off the lot and let me take my time to place my order. She worked through determining all of the specs with me, placing the order, and did an excellent job keeping me posted on the status of my car until it arrived for my pick-up. She was helpful with getting my phone paired and basic set-up and took care of my requests for additional accessories, keys, and more. Overall it was a great new car purchase experience!

scags1982

Mar 22, 2016

My experience with Tanya White-Deyo and Andrew was by far the best experience I ever had at a car dealership. Both salespeople were very informed and answered all my questions to my satisfaction. In addition, both were extremely family and truly made me feel like I was part of the Chevy Family. I will certainly do all future business at Pohanka Chevrolet.

Doreenanguaybarker

Mar 16, 2016

my husband had a silver do and I wanted to get it appraised so I can get a new suburban. I didn't think we would get much to cover our loan and didn't think we would qualify for a 2016 suburban. We just went to get an estimate to see where we stand and what we needed to do in the next couple months so we can get the car we wanted. Tanya came up to us and I explained to her what we wanted to do. They took the car and we filled out one form to see where we stand with our credit. While they were doing th'e appraisal, I told Tanya what kind of car I wanted and the two colors I wanted. Tanya took my form to the manager and they pulled our credit, 10 minutes later she brought keys to us and said I found something that will fit what you want. It was a 2016 suburban, I test drove it and fell in love. She asked me how I liked it and I told her I loved it, we went Back to the dealership and 30 minutes later she came with an offer and our monthly payment options.. They gave a good appraisal and with the rebates it covered what I owed on the truck. The payment options were high but we agreed to the lowest option. Awe waited 45 minutes to sign our financial agreement with the finance manager, Tanya played with my 3 kids because they were getting restless and they enjoyed playing with her. She stayed with them when we got called into the office And we met our financial manager who was very nice. He told us sorry for the wait, he was on the phone with the bank to get us a good rate. We went over the payments and he definitely surprised us with a lower interest rate which resulted to a lower monthly payment. He was very quick and he reach our expectation as a finance manager. We will definitely refer more people to them

JH60

Mar 15, 2016

Walked in looking for a used 2500 van for our office. Tanya helped me right a way. Found the right van that we needed. We worked out the deal in a very short time and it all was done. Great experience, best in a long, long time.

Tbos1993

Mar 14, 2016

Walked in not expecting to buy a car because I didn't have any credit and didn't have the money to buy it yet. Tanya was able to give me some information on how to make the car affordable. I now am the proud owner of a 2016 Chevy Malibu. Tanya was great and so was everyone else in the process.

Ttg

Mar 14, 2016

I asked for a straight forward, low stress experience on a new purchase and they were able to meet my expectations. I already has experience with their service department (7am-11pm).

SHANNON

Mar 13, 2016

I couldnt be anymore satisfied with this Dealership. In 24 hours Pohanka Chevrolet was able to diagnosis and fix the problem with my 2012 Malibu that Manassas Chevrolet couldn't in 45 days. Pohanka Chevrolet is honest, meticulous, and has the BEST customer service that I have ever seen for a Service Center in any industry! I will now drive past the Manassas Dealership (1.5 miles away) to take my vehicle to Pohanka Chevrolet of Chantilly for service or repairs.

Kh23

Mar 12, 2016

This was my first time buying a car and I couldn't have had a better experience. Tanya was not only very understanding but excited with me! I felt comfortable, safe, and that they understood my needs and were willing to help me achieve my goal. Everyone at the dealership was incredibly nice, from finance to the shop, and laughed along with me as my parents took pictures of me getting my first new set of car keys!

ScottDC

Feb 12, 2016

Fast, efficient work. Professional, courteous welcome on arrival.

Hubster3

Jan 13, 2016

I bought my New Chevy Cruze about a month ago now, the experience was amazing I didn't think I would get approved with my credit and that, but the team and GM there were amazing! They didn't make me feel embarassed, but rather treated me like I was human and they understood. I am writing a review today because I locked my keys in my car(which happens a lot) and I called OnStar with the advice of my salesperson after calling them frantically- and not even 5 minutes later my doors were unlocked for free(since I am still in my free trial period)! I will be renewing with Onstar and will forever be a client of Pohanka Chevrolet, they are still great with me even after I bought their car!

Brian

Sep 15, 2015

My wife needed a new Headlamp on her truck. Pohanka wanted $360 just the part. That doesn't include labor. I did some searching and I found the same headlamps, brand new, from multiple vendors, for $75 a piece. Its sad but you can't trust dealerships at all.

Deb

Aug 5, 2015

Very helpful staff, they worked with us to get us in the SUV we wanted! Love it!

Avoid Pohanka

Jun 19, 2015

I would like to say all went well, but the fact is I have been treated very poorly. Two years ago I purchased a 2010 Equinox from Pohanka. I had a letter of credit from my credit union but Pohanka told me they could get me a better rate. What they didn't tell me was they would run my credit repeatedly and in fact they could not beat the rate I already had. But that is not my issue here. My issue here is that I sold them back the car and now I can't get paid. I have never had such frustration dealing with a car dealership- and that is saying something. It has been 9 days, they had the title with the car, and all I get is a run around as to when I will be paid, why I haven't been paid, etc., etc., etc. They have my car. They have my title. I have no money from them. I am being treated so poorly that my family has decided to never purchase a car from any Pohanka dealership again- and we have purchased over 12 cars including more than 10 from their Lexus dealership. If you had a good experience than I am happy for you. Unfortunately, dealing with Pohanka has been a nightmare- again. Sorry, but in my game it is 2 strikes and you're out. I'll never purchase a car from them again.

Ron

Jun 13, 2015

Fixed a complex braking problem. I was kept updated throughout the repair. Also provided a rental to cover the time of repair. Service staff professional and competent.

Croslin95

Apr 21, 2015

Very good service as well as customer service. GREAT JOB POHANKA SERVICE DEPT!

Johnson

Mar 9, 2015

I purchased a car from this dealer and I left the dealership feeling good about my purchase, my experience and most importantly myself. I've never experienced this type of service before. I was determined to make a purchase and they made it so easy for me. The vehicle was even lower than the blue book value. I purchased from Steven Rodriguez and I will definitely return for another pain free buy.

ThomasP

Feb 23, 2015

I had a very simple request for the service department at Pohanka Chevrolet, for them to change my oil and filter on my 2007 Silverado extended cab with an oil and filter that I provided. Both the oil and filter were on the passenger seat. After arriving home and getting under the truck, I noticed that they didnt use the oil filter I provided, which means they obviously didnt use the oil I provided. I returned to the dealership immediately and asked the service technician to go and fetch the oil and filter from the mechanic who worked on my truck, which he did. The mechanic had obviously tried to steal my oil and filter, both of which were premium grade. Avoid this dealership if you need to bring your Chevrolet vehicle in for service. This was both the first and last time I will ever use Pohanka Chevrolet for service. It would be a gigantic coincidence if they were caught the first time they had attempted to scam a customer, and if they are willing to do it for oil and a filter, I can't imagine bringing my truck in for service for something substantial. If you do get your vehicle serviced here make sure that the services you paid for were actually performed, but take my advice and avoid them altogether.

Ron Wolf

Feb 12, 2015

I bought my car at Pohanka Chevy; I have it serviced there and I buy my parts there; the dealership is clean, efficient and very customer oriented--Always an excellent experience in every department and my cars are always fixed right the first time.

Scott

Feb 9, 2015

I began searching for a pickup truck in October of 2013 and had made an online inquiry by mistake to pohanka Chevrolet. An associate Doug was relentless so finally I went in. I was not prepared to buy that day but Doug knew I wanted a specific truck and did not stop trying until he found the right truck and got me the best possible price. Dan was the sales manager that I dealt with and it was a pleasure dealing with him. Dan made the deal and the overall buying experience a memorable one. Any misconceptions about shady car salesmen or car sales manager would not be the case here. I asked him straight questions and I got straight answers. Dan is truly good at what he does and pohanka Chevrolet is lucky to have him. There was not a time when I felt like I was being handled. Since then I have been back to pohanka to buy two more Chevys because of Dan the sales manager and the finance team. If you are looking for a chevy go to pohanka Chevrolet in chantilly they will make you a good honest deal.

rudy.romero.792

Nov 19, 2014

Let me start off with DO NOT BUY / SERVICE A VEHICLE HERE. I have been in a battle with GM for months now. I purchased a lemon from Pohanka Chevrolet and they WILL NOT stand by their vehicle (2014 Silverado). The 2014/2015 Silverados are plagued with problems and recalls. If you buy one you are putting YOUR FAMILY, YOURSELF and the PUBLIC at risk. I will try and update this with information as it happens so you all know how serious this really is. This is not a joke nor should it be taken lightly. The vehicle will engage into 4WD while driving at highway speeds as well as slow speeds. While driving straight and while turning. They keep telling me they have fixed it, but I have gone back multiple times now.The service manager Jeff D told me to keep a mental note of when the problem occurs. He is a coward whom would not even meet with me. I have contacted the BBB and GM told me they will give me a replacement vehicle, but will not buy my vehicle back. This replacement means I have to pay$$$ for multiple aspects.

Proud Owner of a Corvette

Nov 17, 2014

Pohanka sold me a new 2015 Corvette Stingray under MSRP...need I say more?!!!! Forget all other dealerships in the area. I bet they won't match that!

nbarton2

Nov 17, 2014

Simply outstanding! I was searching for a 2015 Corvette Stingray and Clark Sharp was extremely knowledgeable of the vehicle and he showed the vehicle quite impressively. He is a real asset to corvette sales for sure. He answered all of my questions right there in the lot, explained what I was feeling as I drove the vehicle, and answered questions I had when I went home. When I decided to come back to make an offer, Clark and Glen got me an outstanding price under MSRP which is simply unheard of on a 2015 Corvette Stingray!!! I have purchased many vehicles but this one was hands-down the best experience I have ever had at a dealership. I would highly recommend this dealer to anyone searching for their next vehicle....that just goes without saying.

Shannon

Nov 6, 2014

I got the car I wanted with the monthly payment I needed.

Coop

Oct 17, 2014

I love not to call for an appointment. Plus, fast service.

Jazmine Jazmine

Sep 18, 2014

They had great customer service. However they gave me a bit of a runaround when it came to locating a car for me. Also, I feel like they shouldnt have encouraged me to sign the lease until they had my new car in their possession.

Rick Tornello

Sep 17, 2014

I have purchased many many vehicles, over 60 of them, not counting motorcycles. The people and the management at Pohanka were an absolute pleasure to deal with. They went out of their way to do the deal, to find me the right car, providing me with all the data I requested, and no pressure. Other dealers were a bit less forthcoming to say the least. I do enjoy the bargaining process and they did accommodate me. I let them know that up front. The give and take was good and fun if you understand the bottom line rules. They are in business and they have to make money. Anything else is wide open if you want to play that way. Their prices are fair and honest no matter which way you want to do the deal. I highly recommend them and ask for John Marsden. 703 968 6677. Rick Tornello

Cheryl

Sep 5, 2014

I can't say enough good things about the service department at this dealership. I had some serious trouble with another local Chevy dealer and brought my car into Pohanka hoping they could help. Their service director Jeff Dobson went out of his way to solve my problem and get me back on the road in just over an hour.

Car Lover

Sep 2, 2014

Buying a car from Pohanka Chevrolet was one of the most easiest and pleasant experiences my wife and I have had in the past 20 years. We would strongly recommend friends and family members purchase their next motor vehicle from Pohanka Chevrolet. The GM Adam and the Internet Sales Rep Daniel were excellent low pressure gentlemen with whom I'd be happy to again deal. Aiman our salesman was equally impressive! After mentioning to Daniel that I did not have transportation to the Dealership, Aiman came to our residence and picked up my wife and I and took us to the Showroom. He also answered every single question we had regarding the car and even assisted us with getting On-Star services activated. Hands down, Pohanka Chevrolet of Chantilly Virginia is the best Dealership on the Eastern Seaboard and may well be the best in the U.S. The most important factor is that we saved a lot of money and love our new car!

Robin

Aug 3, 2014

Purchased an 2011 GMC Arcadia, brought it back 2 weeks later (1 week I was out of town) because the front wobbled when I put on the brakes. I have been driving for 40 years I know enough to understand when the front rotors are warped. Dealership had the manager of the service department drive the car, he said it has a slight wobble however when we got back from the drive he told the general manager he thought it was in an acceptable range. This condition only got worse. This weekend I had to get front rotors and brakes. Although these guys was friendly I felt this was all for the sale. Certainly they didn't want to have anything to do with me afterwards. I willl not recommend anyone to this dealership and will not use them for servicing my car. I have in the past but if you cannot tell if a car is in need of rotors I don't need you.

Robin Wallace

Aug 3, 2014

Purchased an 2011 GMC Arcadia, brought it back 2 weeks later (1 week I was out of town) because the front wobbled when I put on the brakes. I have been driving for 40 years I know enough to understand when the front rotors are warped. Dealership had the manager of the service department drive the car, he said it has a slight wobble however when we got back from the drive he told the general manager he thought it was in an acceptable range. This condition only got worse. This weekend I had to get front rotors and brakes. Although these guys was friendly I felt this was all for the sale. Certainly they didn't want to have anything to do with me afterwards. I willl not recommend anyone to this dealership and will not use them for servicing my car. I have in the past but if you cannot tell if a car is in need of rotors I don't need you.

Gary_R

Aug 1, 2014

The service adviser explained all that would be done, the estimated price, and the estimated time the service would be done. He was spot on for all of them.

hug4menu

Jul 8, 2014

I purchase 2008 GMC Acadia and received the BEST service starting from the Sales Consultant, Demetric Braxton to the Sales Manager. The staff was very courteous and made my buying experience uncomplicated and no pressure. Demetric went out of his way to ensure that I got the car that I wanted and that it was ready when I picked it up. Thank you guys! I love my car!

D. Morrow

Jul 2, 2014

I experienced a scary ordeal with my Chevy Cobalt. The power steering went out whilst driving. To make the long story short, Adam Berman went above and beyond to make sure that I was put into a new car in less than 24 hours. His customer service, caring spirit, and genuine concern for my safety made me feel valued. If I had 10,000 tongues, I couldn't thank him enough. I cry tears of joy when I think of how good Pohanka and Adam were to me. John, Terry, Mr. Crabtree, and Dawn were all instrumental in my car purchase. In the words of the late Maya Angelou, "...people will never forgot how you made them feel". I can honestly say that I felt valued and cared about. When I look back at my first car buying experience, the dealership didn't give a rat's butt about me, but Pohanka did and that means the world to me. It's more than just a car purchase. Pohanka, along with Adam Berman and the others, SAVED MY LIFE!!!! They refused to let me step foot back into that Cobalt and run the risk of another power steering malfunction. To them, I wasn't just a number or another car sale. They genuinely care about me. They've even called and texted to see how I'm doing. I feel so loved! God bless you, Adam!! Thank you!! Thank you!! Thank you!!

Johnnie

Jun 16, 2014

The service rep was knowledgeable, dealt with my service, and got me out on time. He did quite well and I am completely satisfied.

Elizabeth

Jun 15, 2014

Customer Service Rep was great. Very professional, courteous, efficient and friendly. Service was quick, and the car is running great!

Brandon

Jun 12, 2014

The thoughtfulness and work ethic shown at this location is far superior to any I have come in contact with. Thanks again.

Ronald

Jun 12, 2014

Stephen Rodriguez, Terry Long, and Daniel McVicar were very helpful. Thank you for the beautiful car, my wife Staci and I are very happy. Thank you Stephen, Terry, and Daniel. You have a good team.

Anthony

Jun 9, 2014

My service representative was thorough and efficient. He was refreshingly knowledgeable about my type of vehicle and kept me informed on the progress of the maintenance I was having performed.

Jerone

Jun 9, 2014

love the convenient weekend service hours. It allows me to have my car serviced on my on time during the weekends and not be forced to take time off of work during the weekdays.

Sandra

Jun 9, 2014

I brought my vehicle in for a recall and window replacement. I was notified within the hour about my vehicle being finished. I experienced excellent service.

Dennis

Jun 7, 2014

my 98 Corvette is inportent to meI knew parts would be hard to findI was right,but your shop re built the parts that were neededMy vette now works like newyour shop made my car like newTHANK YOUDennis A. Hoffman EXCELLENT

Orlando

Jun 7, 2014

I took my Spark 2013 for a recall service to Chevrolet Pohanka after it was not provided at Chevrolet Manassas. I had to go to Chevrolet Pohanka twice because they did not have the spare parts. But service assistant Chad Travis Jenkins told me he would take care of the problem and would call me in less than 24 hours. He did and I had the problem fixed the following day. He should be commended on his promptness and courtesy.

Arne

Jun 6, 2014

I came to the dealership with a list of items that I needed. The service stop was productive. All but one of the items were taken care of so that's why I didn't give an excellent rating.

David

Jun 6, 2014

I have owned five GM cars before I purchased the new Malibu. My three Chevys all came from Pohanka, and I have been coming to Pohanka for service since around 1993 for my Oldmobiles and Buick and, of course, my three Chevrolets. When I bought my 2008 Impala, the salesman said something like What can I do to earn your business? Well, Pohanka is place where it is a pleasure to do business!

J

Jun 6, 2014

I appreciate the patience and communication on the part of service Rep and Technician, working with me to make decisions on maintenance / replacement items. Also, thank you to the Service Manager, Jeff Dobson, for making an extra effort toward to fix an issue with my account.

Carol

Jun 5, 2014

My visit this time was wonderful, however on my last visit I asked about a cargo net for my Equinox 2013. The parts person said he'd order one and call me. I still haven't received a call or cargo net. That was 5000 miles ago.

Megan

Jun 5, 2014

The team was amazing and took good care of me. Adam was attentive and Israel did an outstanding job of explaining and showing me different features of the vehicle. Overall a stellar team that will go down as the best car buying experience in my book.

Christopher

Jun 3, 2014

The was my third time there for the same issue. It seems to be resolved though a note on my invoice suggest the fix is not guaranteed. Adam and Jeff were quite helpful.

Benjamin

Jun 2, 2014

When I come to the dealership everyone is on point. This is why I keep coming back. I like the service and the people. It is really a great experience with no hassle.

Christopher

Jun 2, 2014

I've had two experiences with the service department since purchasing a new vehicle there. So far everyone I've interacted with has been very professional, friendly, accommodating and competent. I appreciate the service departments weekend operating hours. The waiting facility is well maintained. I'm not sure who the service manager is but I'd like to express my appreciation for his help on Sunday. I have experience with other local Chevy service departments and would say yours is tops.I will return and would not hesitate to refer someone to Pohanka

Daniel

Jun 2, 2014

We had another wonderful experience with Pohanka. Adam, Clark and Terry were great. Clark continues to support us in anything we need.

Herbert

Jun 2, 2014

I really like the service advisor Adam's approach very friendly and professional. Also always there for any questions and service, that to me is customer service!

Robert

Jun 2, 2014

Even though I was unable to purchase my 2014 C7 from Pohanka the maintentance team treated me as though I had. Awesome job!!!

Ali

May 31, 2014

My sales person (John Alexander)was very helpfull and he did his best to find the best deal also financial department was very helpful and knowledgable as well. That was my second car from that dealer and I will definitely would recommend them to my friend and family .Thank you guys!

Steven

May 31, 2014

Anuj was helpful and courteous. He explained my new vehicle's operation very well. He was very helpful with syncing my phone and doing the OnStar and Sirius accounts updates. He is looking into a headrest being too short for me with GM.

Richard

May 29, 2014

60 K service price was much higher than expected for the amount of work done. Wait time was longer than expected. However, I was very happy after I was told that I could hold off on a brake job that I didn't need. I felt sure that dealers try to get every penny they can, when they can. This was not the case on this day. Good job. I'll be back. P.S. Lower your services charges and you will get more customers and more work. When it was discovered that the repairs would take longer than expected I was immediately provided a loaner with hesitation.

Neil

May 28, 2014

Clark was very professional and made my experience one to remember. This was my first new car purchase in over 10 years and he took the time to answer all my questions and made sure I was a happy customer.

Edward

May 27, 2014

As I picked up my car, I was disappointed that there was still dirt and grunge on the chrome wheels. An empty Styrofoam cup was left on the passenger seat.Today, as I went to work, found the front headlights do not turn on.

Dennis

May 26, 2014

I have a 2007 Corvette Z06 Ron Fellows Edition. I am always worried above service. Done right, scratches, joy rides, burned up tires and clutch. While I am unable to say 100% all is perfect, the tech writer Adam did his best to relieve my stress. And the report by the mechanic was thorough and the work seemed well done. At this time I am hopeful I have found a quality shop capable and handling my special to me Chevy.

Ryan

May 26, 2014

Could not be more pleased, they fixed my warranty work in 4 hours and were very nice and polite. I have been trying to get this fixed through another chevy dealership through multiple trips and gave up on them. Pohanka is my new dealership!

Michael

May 25, 2014

Everyone I dealt with was courteous and pleasant. The information about the work that needed to be done was communicated clearly and the work was completed when expected.

Tracy

May 23, 2014

The salesman was knowledgeable, sincere, was willing to help get us both on the same page to make the deal for me to buy my new vehicle. Professional, friendly, stayed until the close of financing even though it was hours past closing.

Kevin

May 22, 2014

Had some hot chocolate, stayed connected with work via wifi and got a car wash. This was my first oil change with the Volt. I love my Volt.

Brent

May 20, 2014

I noticed after my visit, the internal lights don't work when I use my remote or when I open the doors. I will take this back to be fixed when I bring it in for the sate inspection in July.

Robert

May 20, 2014

Troy from the Service Dept. did everything to accommodate us in a most pleasant and professional way. We had no criticism except that the fact that the machine used in replacing drive-flat tires was broken should have been discovered and repaired sooner.

Linda

May 19, 2014

Everyone in the service department was very helpful My car was serviced and washed. My car was ready in less than an hour. Great Customer Service - Thank you Pohanka.

Ryan

May 19, 2014

I FELT THE SERVICE ADVISER WASN'T REALLY TRYING TO WORK WITH ME WHEN HE CALLED ME TO TELL ME THE ISSUES WITH MY CAR. I WANTED CERTAIN THINGS DONE AND WAS WILLING TO PAY FOR IT AND HE WANTED TO WAIT TO DO IT ANOTHER TIME. WHILE I CAN APPRECIATE THAT, IF I AM PAYING AND I WANT SOMETHING DONE, PLEASE JUST GET IT DONE FOR ME. DON'T MAKE IT DIFFICULT FOR ME TO GET DONE WHAT I WANT. I SWITCHED FROM KOONS TO POHANKA SOLELY FOR THE SERVICE, AFTER MY LAST DROP OFF THE THOUGHT CROSSED MY MIND TO MAYBE LOOK INTO SOMEWHERE ELSE. ALSO WHEN I PULLED UP FOR THE FIRST TIME, I GOT OUT OF MY CAR AND STOOD THERE FOR ABOUT 2 MINUTES, WHILE AT LEAST 3 PEOPLE WALKED BY WITHOUT SAYING ANYTHING TO ME. ONLY AFTER I SAID "HI HOW ARE YOU?" TO A PREGNANT EMPLOYEE DID SHE RETURN WITH, "SOMEONE WILL BE WITH YOU SHORTLY". IT WOULD HAVE BEEN NICE, WHEN I PULLED UP AND GOT OUT TO DROP MY CAR OF IN THE SERVICE LANE, OF THE THREE PEOPLE WALKING AROUND, SOMEONE COULD HAVE SAID, "HI GOOD MORNING, LOOKS LIKE EVERYONE IS BUSY AT THE MOMENT BUT THEY SHOULD BE RIGHT WITH YOU."

Daniel

May 16, 2014

Adam Berman, Clark Sharp and Terry Long were great. We always have a great experience when buying our cars from Pohanka.

Richard

May 16, 2014

Performed all service as requested, did not perform service I thought I needed - saved me big bucks. Job well done.

Craig

May 15, 2014

We brought the vehicle in for service to have a key fob programmed. Once they wrote it up the vehicle, they realized it had a warranty recall and they wanted to take care of it. We said fine, but stated we were pressed for time and asked how long it would take. They said about an hour. That was NOT the case. We had to get a rental car in order to get to where we needed to be on time. Pohanka paid for the rental, but the estimated time to do the recall repair was sadly understated. Troy was great however and took care of us with the rental, etc.

Jay

May 13, 2014

It was pleasant, yet I wish the dealership was able to fix my Clock/Time Zone on the dashboard by replacing a simple microchip instead of telling me I have no option but to replace the whole unit for over $2500! Why should I pay that much for an electronic malfunction that came with my vehicle when I purchased it in 2011? I love my car and I'm sad to see the dealership incapable to fix the simple error ... I just can't afford spending $2500 for a manufacturing error, and not in my control :(

Jerone

May 12, 2014

was able to take care of my car's service needs on a sunday which is awesome. It allowed my wife and I to run errands while the car was being serviced. It was great not to waste valuable time waiting at a delearship for my car to be done. Service hours are very convenient!

Patricia

May 11, 2014

The service writer was very friendly. It was nice that I got a loaner car because that way I could come and get my car at my leisure.

Sarah

May 10, 2014

I was VERY enthusiastic after speaking with Troy upon arrival and in the quick turn around time. I am very leary in general of service departments having been mistreated on numerous occasions at other dealerships. This was the first time I have ventured away from Carmax where I purchased the truck and tried Pohanka even though you are much closer and more convenient. What I'm unhappy with was my experience with the cashier. She was nice enough, but she didn't seem to understand the service invoice and was seemingly confused most of the checkout process. A few hours after leaving your dealership she called me to tell me she hadn't charged me enough and wanted my card number to charge an additional amount over the phone. She was unable to adequately explain why the incorrect amount had been charged and when pressed I asked the service manager to call my husband to clear up any misunderstanding. Two days later your dealership called me asking for additional payment but unable to explain why. Again I asked them to contact my husband, which no one has done. If I genuinely owe an additional amount, I am more than willing to remit payment however I am very uncomfortable with the way in which this has been handled. I feel as though your service department has either not been honest or is taking advantage of my lack of knowledge. I am utterly disappointed as I had hoped to come to you for service moving forward.

Brian

May 7, 2014

They were quick to diagnos the issue. Never like the cost, but tney made the repair. Always nice people to deal. Bought our ladt new car there Sept 13.

John

May 7, 2014

Chad checked me in quickly and got back to me promptly with an estimate on some maintenance items. My Corvette was ready when promised and at the price quoted. Very please with the work you and your technicians are doing.

Daniel

May 6, 2014

Once again, Pohanka has provided to us excellent service at a reasonable cost, even better than our local "well-known" shop!

Franklin

May 5, 2014

I went in, to have maintenance performed on my car. The service technician understood what needed to be done. A little later he came to me to tell me they found the problem, but the parts were not in stock. He would order the part and have the part by the following week's end. As promised, we received the call. I was able to have the part and my safety inspection performed on my schedule. I had the same technician, he remember me (big plus),and. I was in and out in the appropriate timeframe. This is the customer service everyone else could learn from!!Frank Rowland

Karen

May 5, 2014

The staff was very friendly and willing to work with me. I had the best salesman I have ever had. His name is Demetric Braxton and he went the extra mile to get me the car that I requested. He is personable and I felt confident that he was honest and had my best interest at heart. The excellent service I always receive through the Service Department is the reason I felt confident in purchasing a vehicle from Pohanka. Thank you.

Patricia

May 4, 2014

Clark Sharp and Adam Berman were the most knowledgeable and respectful folks in the car business I've encountered in my 50 yrs of car buying. When my two sons are ready to buy, I intend to steer them to Clark & Adam. This was the best car buying experience I've ever had.

Timothy

May 3, 2014

Bill, the Pohanka service representative, was especially helpful and even provided me with a loaner car. The repairs to my Chevrolet Traverse were completed very fast and efficiently. Thank You.

Ashley

May 2, 2014

This experience started out bad (I had a terrible, lazy service rep), but I started working with Bill who is extremely proactive and helpful. He made the experience so much better. I will never work with one of the other reps again (historically they haven't been good), but Bill is amazing. I will always take my car in and ask for him.

James

May 2, 2014

The car was fixed for the two problems but I wasn't happy about all the grease the was on the carpet, floor mat (carpet) and side panel of the drives side. I pointed it out to the Service Advisor and it was cleaned up, I had to wait an extra 45 minutes for the cleaning. A mistake that should have happened.Plus the mileage for "in/out" was incorrect on the invoice. The correct mileage was 97,780 not 97,012. I also pointed that out to the Service Advisor and he could only make a hand adjustment on my copy to 97,780. Couldn't reprint the invoice. That could affect the 12,000 warranty by eating up 768 miles before I left.

Judy

May 2, 2014

The staff at your dealership are a cut above for sure. From our salesman Clark Sharp, Sales Mgr Lenny Pighini, our finance director Waqar Malik, service consultant Bill Lawrence and GM Adam Berman. Made us feel that they truly wanted us to find the right vehicle and become part of the Pohanka cliental. You have a group of men to be proud of.

Forrest

Apr 23, 2014

John was awesome. Explained what I wanted to know about the car... But was not too pressing about the sale. Dan/Sales Manager was willing to work with me and my individual requirements. Finance department explained all payment and extended service options in great detail. Thanks for the help!

scotty75

Apr 22, 2014

I now start taking my 2012 Chevrolet in for my 30,000 mile check up and oil change, this oil change will be my car's second oil change. im hoping to get Mr Martin Bird to do the service.

Carolee

Apr 17, 2014

Experience was fantastic. While waiting the service guy came in to brief me on what was going on with the car and the approximate time that the car would be completed.

Christopher

Apr 17, 2014

My salesman Israel was excellent and made me feel very comfortable and confident in the purchase I made. His approach to people is refreshing and I appreciated the fact I did not feel I was being pressured to do anything.

Mike

Apr 17, 2014

Service was excellent. Don Whitmer repaired my car and I was extremely satisfied with his approach and the results. I will recommend him to anyone that asks

Jeffrey

Apr 16, 2014

I came in for a routine oil change, however went ahead and had 10,000 mile service done after being offered by service adviser. I used a coupon that was mailed to me in a flyer (thank you). The work was done in a timely manner. I inspected my vehicle afterwards for missing parts, I found nothing missing. Missing parts has been a problem with me in the past at another dealership and that made my decision to come to Pohanka a tough one.

Robert

Apr 15, 2014

Bought my Silverado there, from Rosa Rulon; always excellent service, bravo zulu to Lindsey Rose during recent visit. Only negative is salesmen seem a bit "stiff"; too overdressed with the suit and tie monkey suit. (If I'm buying a truck, I don't want to talk to a guy in a suit!!). Two ladies in service department also very nice.

William

Apr 15, 2014

Did not have anything major done, just an oil change and Inspection, but the Service by Adam was great, and although they had a lot of inspections that day, I had the car back within 2 hours, and it was washed. Great Job as usual. thanks Mac McSweeney

Thomas

Apr 11, 2014

Service was good and prompt. Would like to have told before hand about recall item being done. Glad recall item was done but should have been told of it being done before hand.

Philip

Apr 9, 2014

Troy and Chad were very friendly and helpful. My car was fixed and it was detailed when I picked it up. Very pleased

Philip

Apr 8, 2014

I have one issue with the website, I scheduled the appointment based upon a sale email offering an oil change. When I arrived there was no record of the appointment or the discounted oil change. I will ignore the emails from now on.

Ronald

Apr 7, 2014

I always get top service at Pohanka Chev. I bought my car there and I wouldn't trust it to anyone else. I also give top marks to the Sales Dept. and the Parts Dept.

Gary

Apr 5, 2014

I came in a for an oil change and Virginia State Inspection and oil change and they did a 21 point check up and I was out of there in 2 1/5 hours and had no problems.

Tyrone

Apr 5, 2014

Although I didn't expect the cost for repairing the socket on running light socket to be nearly $200.00; nevertheless, I do appreciate professionalism of the Pohanka Chevrolet team that assisted with repairs to my vehicle. Thank you for the support!

Angela

Apr 4, 2014

I have purchased several cars over the years and I just wanted to take a moment to say that by far my experience at the Chantilly Pohanka was hands down the best!From sales to financeI would like to thank Badr Boujellal for his patience, pleasant personality, and exceptional follow-up skills. He made me feel that I could always call with any question, and I did. Always; an answer.Terry Long, the Business Manager is by far one of the best professionals that I have encountered. He makes you feel like family from the moment you sit down through post finance and follow-up. Thank you Terry! I would recommend this Chantilly Pohanka team to anyone.Thanks to Dan for your team! Angela Jackson

Donald

Apr 4, 2014

2nd in line for an oil change and inspection sticker. Only complaint is that I was there for an hour and a half.

Gary

Apr 4, 2014

I had to come back twice for my check engine light. It was taken care of for one problem and then the light came on again the next day for a separate issue. Bill made sure that my items were covered under warranty and helped me with the loaner car twice. I understand that sometimes these things happen and I was happy that the issue was resolved. Everyone at Pohanka is always friendly and pleasant. I feel like I get excellent service every time I come in.

Jerone

Apr 4, 2014

Really appreciate the customer service hours because it allows me to get my car serviced after I get off of work at 6p.m. which is valuable. This way I don't have to miss work to go get my car fixed by a certain time.

Melinda

Apr 4, 2014

THE SERVICE TECH WHO MET ME AS I ARRIVED AND WHO TOOK CARE OF THE SERVICE MY VEHICLE NEEDED WAS TERRIFIC. I WILL WORK WITH HIM IN THE FUTURE.

Randy

Apr 3, 2014

My 2012 Chevy Volt was a new purchase from IL and only had one owner as a leased vehicle from FL. The vehicle had close to 100K mileage when the Volt battery warranty expires so I brought into dealership for the first time for a battery checkup. Thank you for your awesome service! :-)

Sidney

Apr 3, 2014

Oil change & tire rotation plus a wash performed while I waited for a good price. Chatted with my salesman while I waited and checked out the 2015 Tahoe.

Danny

Apr 2, 2014

I was completely satisfied with my experience. I had the oil and transmission fluid changed during my most recent visit. Everyone was friendly and helpful.

Gregory

Apr 2, 2014

Service Advisor Adam Lebo always greets me with a smile and makes sure I am in and out very quickly!I keep coming back because of him!

Melaku

Apr 2, 2014

When I ordered part I was told part will be on site on in three days but didn't get any calls for two weeks. I should I been notified for the delay which made me disappointed.But during my visit to check on my order I received very good service and status update from Troy.

lilbbop

Apr 1, 2014

We have purchased many vehicles over the years and I would have to say that this was the easiest transaction so far. Our Salesperson, David Wheeler was quick to answer questions and provide information. There were no surprises and everything was as we expected upon our arrival to pick up the truck. I would highly recommend Pohanka Chevrolet and David Wheeler.

Gary

Mar 29, 2014

Bill Lawrence was excellent. He had me in and out in no time. Even though I brought my vehicle in for routine maintenance he gave me his contact information and told me to get in touch for any reason whatsoever. I would certainly recommend him, this service department, and this dealership to anymore. Kudos on a job well done!

Kevin

Mar 29, 2014

Competitive pricing and wonderful customer service. Enjoyed our first experience buying a new truck. Both Doug Appich and Denise were very patient with us.

Benjamin

Mar 28, 2014

This was my first car buying experience and I must say was a great one. Anuj is a fantastic associate and he was very knowledgeable about the vehicle that I was looking at purchasing. He made me feel very comfortable and helped make my decision easier to purchase my vehicle. That was followed by encounter with Mr. Long. Mr. Long was very reassuring and did a great job at explaining financing options and actually got me a better rate than my personal bank. Everyone that I met was very pleasant but those two gentlemen provided me with a great first time buying experience.

Cary

Mar 27, 2014

I had the BEST car buying experience ever (even though it was actually a lease)....everything was straightforward, simple and I didn't feel like anyone was trying to "pull a fast one"...

Charles

Mar 27, 2014

Lindsay greeted me with a smile. Walked me through my options. Helped me weigh cost of various services. Told me when it would be ready and prepared communication so I would know when it was done. This all was while the computer system was down. My car was done 2 hours later.

Francisco

Mar 27, 2014

Again the service department outdid there great service...I had just came in for a oil change.. But the service writer had ask me if I wanted the 40,000 mile check-up..so I said sure..service that day was really quick, thought it was gonna take awhile..but those guys was didn't take that long..thanks Phohanka ..love the service..

James

Mar 27, 2014

Mike & Troy are excellent Service Managers. Together, they did an excellent job. The helped me deal with what I considered a difficult situation. I am glad my Chevrolet will be serviced by Pohanka in the future

Alvin

Mar 25, 2014

Gary, Dan, Israel, and Junehee provided excellent, professional service throughout my entire purchasing experience. I am a very satisfied repeat customer of your outstanding dealership. I am also an enthusiastic brand ambassador for both Pohanka Chevrolet and the extraordinary 2014 Camaro V-6!

Candice

Mar 24, 2014

When I first got to the dealership I was immediately helped by an employee there named Troy Fleming I think. He was very nice and my car was looked at and fixed immediately the next day. I was very pleased with the service and I will take my car back there anytime.

Michael

Mar 24, 2014

First, everyone was professional. Second, they understood competitors' pricing (another aspect of professional). Third, responses were quick, accurate and to the point. All of this included cooperation among sales staff in pitching in when the lead person was busy. I appreciate that staff cooperated rather than treating sales leads as their personal domain, not to be shared or intruded upon. That made the whole experience better, because we weren't made to wait even when the person we were working with was busy. Thanks!

David

Mar 23, 2014

I have been coming to Pohanka Chevrolet for over twenty years. This is my third purchase from Pohanka. Even when I purchased Oldsmobiles or a Buick, I still came to Pohanka for service.

Stephen

Mar 20, 2014

The sales representative (Doug Appich) and the Business Manager (Terry Long) exceeded our expactions and helped walk us through the process. Although it took longer then we had planned it was a pleasent experience.

Karina

Mar 19, 2014

Overall, I had a pleasent experience, however, I did feel that the time I waited for the service to be completed could have been reduced by the technicians/staff.

Alton

Mar 18, 2014

GREAT service and timing...In and out in less than 60 minutes (first in, first out)! My service tech lead Chad is on his game!

Richard

Mar 18, 2014

I have always been greeted and serviced promptly at Pohanka. This was another good experience. The problem was resolved in a convenient time frame for me and my wife on a Saturday.

John

Mar 12, 2014

I'm 67 years old and have been to many Dealerships...The system you have, dropping off and picking up is real good. The turn around time for my inspection and oil change was great. Any questions I had were answered and was treated with CPR ( Courtesy Professionalism and Respect), I used to oversee a Help Desk for a major Hospital Network and keeping customers happy and coming back isn't easy. I didn't give you 5 stars and a 10...Their is always room for improvement. My hat is off to you ,,,Nice Job. Thank You.

Louise

Mar 12, 2014

Salesman Israel met us outside when we were looking at the Equinox and invited us inside. From that point to meeting the sales manager, negotiating the price, buying the car and sitting with the financial person it was smooth sailing. A very positive experience.

Scott

Mar 11, 2014

I thoroughly enjoyed working with Don Young. He worked hard to get me the vehicle I wanted at the price I wanted. He made the car buying process easy and enjoyable. The staff at Pohanka were all very accommodating and made my experience a good one.

Donald

Mar 10, 2014

This is the tenth car I have bought from this dealership so it is obvious that I like the prices and services I receive from the dealership.

Karen

Mar 10, 2014

Bill Lawrence, a service consultant helped me and he was outstanding. Drew me diagrams to help me understand what was wrong with my truck. Since we buy only Chevrolet cars and trucks for our farm, it's important to have good contacts.

Robert

Mar 10, 2014

The service department staff were attentive and responsive to the details of the questions I had regarding the service I received and other service topics.

Bruce

Mar 8, 2014

Went in for an annual inspedtion and emissions check. Also had a percieved problem with heater, but it was my error. The techs were kind enough not to give me a hard time. Thanks for your good work.

Rebecca

Mar 7, 2014

I brought my 2007 Trailblazer in for a window which was stuck down and to get a recall taken care of. The service associate was prompt, courteous and answered all my questions. I was even provided with a rental car so that I could go in to work while my car was being worked on. I was extremely satisfied with the service and timing that it took to fix the two problems. I also appreciated that they brought a couple of other house keeping items that needed to be taken care of to my attention.

Brenda

Mar 6, 2014

Great Sales Team. If we are ever looking for another car, I will go see Gary. He was able to get the car I exactly wanted at a great price.Gary Slighter was courteous and a straight up salesperson. No reason to where boots that day.

Kenneth

Mar 6, 2014

The folks at Pohanka were GREAT, they make the process so painless and really are there to help every step of the way. Clark Sharpe really goes out of his way to make everything smooth and hasslefree. Special thanks also to Steve Waersch for helping get all the numbers where we needed them to be. Terry in finance great to work with also, in and out of there in record time . Every person there ready and willing to help, highly recommend them!

Scott

Mar 6, 2014

David Wheeler took care of us and we truly appreciated his style. He answered all of our questions and put us at ease. Rather than a hard sell there were options. We will happily return for our next car.

Willie

Mar 6, 2014

Everyone was friendly and went out of their way to ensure that my needs were met. Explained service area drop off and told me to call when I come because I didn't need an appointment.Thanks,Willie

Francisco

Mar 5, 2014

Service was great..I had no appointment that day, but they manage to get me in an out which was great..

Maurice

Feb 27, 2014

Adam did a great job attending to my service requests. He was professional and kept me informed while services were being performed.

Alan

Feb 26, 2014

Equinox brought in for an intermittent problem, explained issue and I felt everyone did their best to fix the problem.

Rosemary

Feb 26, 2014

Chad was very helpful and professional. He took very good care of my car. It is always a pleasure bringing my car in. Thank you.

Ann

Feb 24, 2014

I can't praise Clark Sharp enough - he worked diligently to find the car I wanted and made the process as painless as possible. He was in constant touch with me to update his findings. He was always courteous, friendly, and above all, always made me feel as if I was his only customer. I would recommend him to anyone I know who is buying a car.

Catherine

Feb 24, 2014

The staff at Pohanka is always professional and courteous. They greeted me immediately, documented the service requested, and notified me as soon as my vehicle was ready. I drive an hour for the service here. I recommended several friends to purchase vehicles and visit for service. Excellent! Thank you!

Theresa

Feb 24, 2014

This is my second car bought at Pohanka. The staff is just awesome. Friendly and courteous and knowledgeable. Makes for a great buying experience.

Thomas

Feb 22, 2014

John Alexander was our Sales Consultant. He did an excellent job taking care of the sales transaction. He was courteous and professional, answering all our questions. There was no pressure or hype during our time in the showroom or during the test drive. It was a pleasant experience overall. I will recommend John to anyone I come across shopping for a new automobile.

Chris

Feb 19, 2014

I had a pretty good experience overall but when I went to pick up my truck for the Check Engine light being on the Check Engine light was on. I understand mistakes happen. I get in my truck this morning and my Check Engine light is back on. I'm feeling uncomfortable that the correct $900 part was replaced.

Lillian

Feb 19, 2014

Great customer service. Dropped my car off for routine maintenance and my car was ready in half the amount of time I thought it was going to take.

Tarvaris

Feb 17, 2014

Great experience. Troy in the service dept was very insightful. He kept me informed on my the status of my vehicle. Thank you for the fast service.

Liangju

Feb 13, 2014

Sales person Mr. Badr Boujellal did a wonderful job to make the purchasing process easy and smooth for a customer like me (could be many out there like me!)--who of course doesn't mind a small bargaining "game" but cares way more about pleasure of buying a car with a person who gives you trust-worthy feel. He did that with style.

Charles

Feb 11, 2014

This was my first visit to your dealership. I can't begin to say how impressed I was. From my first interaction on the phone with Lindsey, she displayed a professionalism, demeanor, and obvious attitude that she wanted to help, was anxious to help, and would do anything she could to help. Being a business owner, this is the kind of employee we all are looking for, but is so difficult to find. On my arrival, within 10 minutes of my arrival, my car was in the back and being worked on. The problem was found, and completely fixed....it was quick, it was professional, and it was fixed correctly. I will definitely be coming back to this dealership. We tend to trade in and buy new cars every 2-3 years, and I will be giving this dealership the first opportunity for a sale when buying a new car or truck in the future. I am 100% satisfied, and cannot say what a pleasant experience I had. Lindsay made this experience flawless. Thanks!

Frederick

Feb 10, 2014

Been taking cars to Pohanka Lexus for service for yeArs. Dealer we bought the 2500 from does not do em missions inspections so thought of pohanka. Service was every bit as professional quick and high quality as we have come to expect from our car experience with pohanka. Clearly a world class culture across the whole corporation. Chad the service rep was especially helpful.

Kevin

Feb 10, 2014

I had the 60,000 mile service done on January 4. On this recent service, to repair my rear window defroster (on Feb 7), they discovered my battery was leaking and needed replacing, and the cables needed cleaning. This should have been discovered during the 60,000 service. I rely on the service department to notice such matters, the battery being a rather basic item.

Mark

Feb 10, 2014

Came in for a simple State Safety Inspection. The customer support representative was great, the waiting room facility is great. The service took longer than I had hoped but I realize it's first come - first served and I didn't have an appointment. No complaints.

Melissa

Feb 10, 2014

Dealership performed regularly scheduled maintenance. The staff we very friendly and discussed with me what to expect out of the maintenance. All is good

Patricia

Feb 9, 2014

It was nice except there was a mix up when they we supposed to pick me up at lunch time.

James

Feb 7, 2014

Came in to get a recall taken care of, was told there was two was done in less than half an hour.

Walter

Feb 7, 2014

I had a transmission problem right after work by AAMCO. Your guys didn't want to get involved but offered to install a rebuilt unit at a fair price for N. Va. So I took the car to a specialist on the 4L60E in North Carolina, who wrote an estimate. AAMCO claimed I had bad motor mounts.

James

Feb 5, 2014

Since moving here we have used Pohanka for all our automobile service needs and for the purchases of our current autos.

Peter

Feb 5, 2014

69 years old and best car buying experience ever! Everyone was extremely pleasant and professional, especially John Alexander. Would definitely recommend Pohanka Chevrolet to anyone.

Hahn79Solo

Feb 5, 2014

Clark was simply great to work with. It was a little easier because I was a buyer who knew what I wanted. The great thing about dealing with Clark is that he went above and beyond to ensure my satisfaction and didn't push but provided additional details as needed while I worked through my decision. Even though I knew what I wanted, the deal itself was at my pace, my comfort level, and when I was ready. Clark easily answered all my questions, was very personable, and above all, NOT pushy!! :) Clark was excellent in staying in touch. When I had questions his response time was highly acceptable. It was just a great experience, I hadn't bought a vehicle or even test drove one since 2006 and I couldn't have picked a better place to do business!

Ralph

Feb 4, 2014

I was pleased with the work, but the only problem was that it took about 5 hours to complete my work. maybe the solution would have been to offer me a loaner car until the seat problem could be figured out. Other than that, everything was fine.

Brette

Feb 3, 2014

A part on my year and a half old cruze broke and was replaced as requested. Thanks to those who helped!

George

Feb 3, 2014

Great job with the oil change, tire rotation, and emissions inspection. A car wash this time of the year is always a treat.

Glenn

Feb 3, 2014

I am always greeted with a smile and a "how may we help you". The requested work is completed in a timely manner and any recommended items are always left up to me to make the final decision. I receive good advice as to what should be done immediately and what is okay to put off for a few days. I feel comfortable at Pohanka service department. I appreciate the free WIFI but I missed the hot chocolate machine on the last visit. I really like the extended service hours.

Timothy

Feb 1, 2014

I was promptly met by a service manager and he was courteous and helpful. I brought my car in for an oil change and it was done well and best of all, Pohanka washed my car, which was filthy with road salts due to recent snow.

Michael

Jan 30, 2014

I am always pleased with the service and timeliness. The only negative thing I can say is, the last two times I came there I waited over thirty minutes for the courtesy shuttle; both times I had to call for alternate transportation back home.

Stephen

Jan 30, 2014

I brought my car in for an oil change and a "maintenance special" per a coupon I had received. The work was handled quickly. The service rep recommended changing the air filter, which I had already thought it was time for, and cleaning the throttle body. I authorized this work and the car runs much better. Great job.

David

Jan 29, 2014

I stopped in without an appointment and was served immediately. Everyone was very professional and accommodating. I recently relocated to this area and will return to Pohanka for all my future service needs.

Emery

Jan 29, 2014

They were fantastic, after a poor experience with the auto body shop the service department really went above and beyond. I didn't get his name but he had red hair and he was the only one working. I will buy all of my vehicles from this dealership

Garrison

Jan 28, 2014

Gary was very considerate, professional and honest, which is and huge plus for a first time car buyer. He walked me through the process and explained everything to me that I had questions and or doubts about. Gary even accommodated all of my requests and was patient as well as understanding of my particular situation. I have already referred many friends and family members to him and I hope to see Gary do well and achieve the highest level of success. The dealership as a whole, was fantastic and I greatly enjoyed my experience.

Daniel

Jan 27, 2014

Erik Schlosser was a joy to work with and super helpful during the purchase process, giving me an overview of the car, and even helping with a problem related to my tags a month after I purchased the car. Kudos to Erik!!

Jared

Jan 27, 2014

Upon parking and getting out to check out the vehicle of interest I was approached by a smiling Clark. This superman of Chevy immediately recognized after speaking to me for a quick second I had studied up and knew what I was looking for. He helped me with my questions very well, showing his knowledge of what he was selling was excellent. I've been to a few other dealerships as well and a lot of the sales force is ignorant to a lot of the features of the cars which is a big turn off. After picking the car, the negotiation process was pleasant and easy, no back and forth games, he made it work for me, so I put a down payment down that very night. His confidence in knowledge, value and reliability of your dealership and product puts a great face on the Chevy brand. I highly recommend you keep this gentleman very happy and he will return the favor back to you in high sales and happy customers.

Jim

Jan 27, 2014

I was picked up at my place of work, brought to the deealership, processed and brought over to enterprise to get my rental in a very efficient manner. I got a nive rental, which Pohanka covered for the length of time needed to repair my car. Dropping off the rental and getting my car were as easy as could be as well

Duane K

Jan 24, 2014

I selected the model and year of the car I was interested online. I was contacted by Nick Humphries to discuss my interest. He was very persistent and answered all my questions. Upon visiting the dealership my wife and I were treated well and professionally. The finance manager Korosh Maghasoodi was also very professional and pleasant to work with. I would highly recommend buying a vehicle from Pohanka Chevrolet!

Cher

Jan 23, 2014

Could not be happier with the level of service we received from Mark Califa. In fact we have already referred him to a friend. Thank you Pohanka!

David

Jan 22, 2014

Have already recommended your dealership to multiple family and friends. Excellent job and the most professional / pleasant experience that I have ever experienced during all my car buying over the years.

Keith

Jan 22, 2014

Clark Sharp was simply outstanding! On my 55th birthday I decided to order my first new car. I always drove used cars (purchased new for the wife and kids). I wanted to order a 2014 Corvette. I did my research, shopped around at other dealers, but other dealers had a $15K mark up over MSRP. Pohanka had no mark up and Clark was very knowledgable and helpful throughout the process. He kept me well informed and knew a lot about the new Corvette. This purchase was a "once in a lifetime" event for me. He made the entire experience a great one. Clark Sharp is the Best!

Kirstin

Jan 22, 2014

I took my truck in to check an intermittent shudder I'd noticed, as well as two things my mechanic had brought up that would be covered under warranty. They were unable to replicate the shudder, but fixed the other two items. I noticed the shudder as soon as I picked the truck up and was driving home, so I will take them up on their suggestion to stop by and take someone out with me to point it out. Other than that, completely satisfied with the service.

jn10bv11

Jan 10, 2014

Our saleman Dave Wheeler was very attentive and made us feel like we had known him for years. He was also very enthusiatic and his pride in his work showed. We have already referred others to Dave and Pohanka Chevrolet for their future car needs. Terry was also very friendly when doing the financial paperwork and reviewing other warranty options and didn't push us to buy them. We would definitely deal with Pohanka in the future.

Bob

Jan 2, 2014

Terrific experience. They even helped me look up receipts for a gas sensor issue identified by GMC. Of course, I should have left the forms with servicing for processing... but I'll get by there again in the near future. It's rare to feel a sense of trust when you take your vehicle in for servicing. Pohanka is great!

Daniel

Jan 2, 2014

Clark Sharp was on the ball from day one of working with him. The entire dealership staff was extremely friendly and helpful. The purchase process was over an 8 month stretch due to pre-ordering the new Corvette. I received continuous updates throughout the process as I was deployed to the Middle East during the process, photos when the car was delivered and the best car buying experience I have ever had the pleasure of receiving. I will go back to Pohanka Chevrolet for all future car buying needs.

Diana

Jan 2, 2014

The day after Christmas my Volt (with a full tank of gas) began to rapidly decelerate on Route 95 south of Baltimore. After pulling over and contacting Onstar, a diagnostic evaluation could not determine the cause for the loss of power. After approx 45 min down time, I continued the trip without inicident. The following day I took the Volt to Pohanka - their diagnostic was able to determine an event had occurred, but no further info regarding WHY it occurred could be determined. The customer service at Pohanka was excellent.

John

Jan 2, 2014

The service at Pohanka has always been excellent. I recentlybrought my Tahoe in for an oil change, and was politely reminded that my 70000 mile checkup was due. I told the gentleman that I was in a hurry and didn't have time but was interested in getting the sevice later. I asked him for a quote, but I left without following up. Could someone work up a quote for me please? Thanks.

Theresa

Jan 2, 2014

Due to the recall of my 2013 Chevy Cruze, I took my car in for the replacement part. I was greeted by professional and friendly personnel offering an explanation as to why my car was being recalled. Within hours, the part was replaced and I was on my way. It was, as always, a very pleasant, stress free visit. I always share my experiences with friends and family and always make a plug to buy a Chevy when it's time to replace the current vehicle they are driving.

Emily

Dec 30, 2013

Clark did an amazing job with handling the sale. Even though we were purchasing the car from out of state, it was a smooth and seamless process. We are extremely satisfied.

Magdalena

Dec 30, 2013

The service person was extremely nice and professional. Service was done faster then I expected and included car wash. The only place I go to service and fix my car.

Shane

Dec 30, 2013

The experience was positive. My salesman, Mark Califa, was excellent and represents the establishment very well. I was a bit disappointed that I had to haggle so much. My trade price was very low. The vehicle price was ok. I felt that the dealership could have met me with another 1-2 K for my trade. Again, Mark was excellent but when I am ready to trade my truck, you likely will not get my business if my trade is priced so low when the vehicles shape is excellent.

Vern

Dec 28, 2013

Staff was friendly, service was within the timeframe quoted, waiting area was comfortable. It was my first time there and I would be very comfortable going back there.

Timothy

Dec 21, 2013

Arrived for State inspection and oil changeAfter car returned noticed tire pressure was still low as when dropped off, would have thought this was part of overall systems inspection during oil change

Michael

Dec 20, 2013

I needed a recall repair. Troy courteously and cheerfully greeted me at my car window as I pulled in before I could even turn the car off! He made sure I was comfortable in the customer lounge, and saw that the repair was done quickly. Upon completion he explained everything well to me. Additionally, there had been some damage done to the car due to the brake problem that the recall fixed, and Troy gave me the number to contact the GM Client Services people.

Linda

Dec 18, 2013

Rudy Romero was excellent. I liked his straight forward approach. When I walked into he dealership i was undecided about the car I wanted (it was between a chevy and a hyundai). He was very knowledgeable about the various chevy products and was instrumental in my decision to buy the Chevy malibu.Terry in financing was also excellent

William

Dec 18, 2013

Mr. Clark Sharp was an outstanding representative of Pohanka. His responsiveness and helpfulness were the very best. Unfortunately, a Sales Manager was introduced into the proceedings. His first name is Dan. I can't identify him beyond that: he is the first Sales Manager I've ever met who did not open the conversation by presenting me his business card! His actions proved to be the reverse of his mouthing of the mantra "we want to make it as easy for you as possible"! He interposed more obstacles to my purchase of my new Chevy than I care to enumerate. I came very close to walking away from the deal and Pohanka Chevrolet because of his negativity, but hung on only because I realized Clark would be most hurt by that action. Dan is a deal-breaker and should be removed from future contact with customers. Clark, on the other hand was an excellent contact. If I have the misfortune to have to deal with Dan in the future, I may seek another dealership rather than be treated so poorly again.

SantiagoOtero

Dec 8, 2013

Clark is an excellent young salesman that provided a no-hassle selling experience. Buying a car, new or used, is one of the experiences I hate the most. However, from the initial telephone call, to the welcome at the dealer and issuing the keys to the car, Clark provided a superb, easy buying experience. He is respectful and professional. And once we established the baseline for negotiation, he came back quickly with a reasonable offer. I will add that the sales team at Pohanka Chevrolet were fair and friendly. They are a USAA certified dealer, so you can use USAA for additional savings. Finally, for me the most important part of buying a car is the after-sale service. Clark has provided a superb after-sale support and has been timely in communicating with me and providing answers to the questions that Ive had. Overall, I had a good buying experience and therefore I can honestly recommend Pohanka Chevrolet and Clark Sharp for your next car purchase.

maimel

Nov 23, 2013

I needed a coil pack replaced and an oil changed and they diagnosed the problem and fixed it in a timely manner. I stayed in the lounge and was very comfortable. Overall great eperience. Thanks to much!

r_garris4411

Oct 28, 2013

Began the relationship with an on-line lease query on available leases for 36-months under $200/month. Within 24-hours was in a 2014 Chevy Cruze LT in the color I wanted at $209/month. Great car for great rate!! Can-do sales team exceeded my expectations.

klhonaker

Oct 26, 2013

This is by far the best vehicle buying experience I have ever experienced. We worked with young John Alexander and he was so very courteous and helpful. I would recommend him to anyone who wants a pleasant purchase experience. One of the things I detest about purchasing a new vehicle is the back and forth, back and forth, we did not have to experience this and John made the experience one of the best ever. You have a great asset in John.

Experienced car buyer

Oct 11, 2013

did the netire purchase virtually- Had a great experience- Car could have been cleaned a little tighter and sales rep could be trained a little better on functions/buttons in car but these things change so fast I couldnt even keep up...Great experience everyone should buy from pohanka- call Doug!

D. Morrow

Sep 23, 2013

I brought my car to Pohanka to get the camshaft position actuator replaced. It was my first time there. Adam was beyond phenomenal!! I was so satisfied with his customer service. This was the first issue I've ever had with my car and I was terrified. Adam assured me that everything would work out fine. He was kind, humorous, and showed genuine care. I wish the world was filled with more people like Adam!! I will definitely return to Pohanka for all of my car's needs. I am so happy!

AndyVT

Sep 21, 2013

I recently purchased a new 2013 Tahoe at Pohanka. I thought the car buying process was very straight forward and professional. Korosh (Sales) and Terry (BM) were very pleasant to work with, and made the transaction seamless.

WGS

Sep 13, 2013

I can't see a need to ever go to any other dealer. I have always been treated well at Pohanka.

Saleen00

Sep 12, 2013

I am writing about my recent car buying experience and the exceptional service we received from your salesperson, Mr. Clark Sharp. After visiting numerous dealerships to look at both Jeep Grand Cherokees and Toyota Highlanders, we decided to visit Pohanka to check out a 2012 Jeep Grand Cherokee that we had seen online. Shortly after our arrival we were approached by Clark who was very disarming and relaxed, which immediately put us at ease. He answered all of our questions and took a great deal of time with us to make sure that this was the right vehicle for us. He did not pressure us and was extremely patient during the entire transaction.I particularly dislike negotiating price and have frequently left dealerships when I feel like I'm being played. Clark was very straight forward in his negotiation of price and did not waste a lot of our time getting to a number that we felt was very fair. He gained our trust early in the process and that carried through to the final deal. Clark should be praised for his calm demeanor, his knowledge, and his patience. He is a true professional and is an asset to the Pohanka team. We will highly recommend others to visit Pohanka to receive the same excellent treatment that we experienced from Clark.

Rayrod14

Sep 9, 2013

Korosh and the entire team at Pohanka Chevrolet were very helpful when I was searching for my new Tahoe. I had been working with Korosh for about 3 months waiting for the right time to purchase my vehicle and trade in my leased vehicle. Korosh remained in contact the entire time and consistently sent updates on new vehicle specials and financing options. I was very particular in the financing rate and term I wanted for the loan and Pohanka was able to make it happen by searching for the right bank who would finance the loan for me. I have to admit I was placing a lot of demands on Korosh and Pohanka for the vehicle I wanted and how much I wanted to pay and both consistently worked with me and continued to search for every option available to make the deal happen. If you are looking for a great Chevrolet and a great deal, go visit Korosh and the team at Pohanka Chevrolet. They are honest, up front and willing to work with you to get you into the vehicle you want.

strarthe

Sep 6, 2013

I purchased a used Lexus RX 450h from them and I have received excellent customer service. When I drove my vehicle home, I discovered a dent. I called the salesman and he scheduled a service with Dentmasters at their expense. Very impressed with with them!

rtjarrell

Sep 5, 2013

We made a trip to Phohanka with my son for a first car purchase. He had chosen a Spark.David Wheeler really made the deal with trade in work for my son and then financing but the icing on the cake with his loan.Could not have been happier for my son.

Savvy Mom

Sep 1, 2013

Gary Slighter was so patient and professional. I've already recommended him to a colleague.

Scott A.

Aug 12, 2013

Unlike two other dealerships I contacted, Pohanka Chevrolet took the time to locate and acquire the exact vehicle I wanted. This alone accounts for the fact that I bought the vehicle. The other two dealerships tried to down-sell me on vehicles they had in stock and made it obvious they would not be willing to find the vehicle I wanted elsewhere. Had Karosh and Junehe not gone above and beyond in their effort to locate and acquire the vehicle I wanted, I would not be driving a new Chevy Camaro today.

mrbs1163

Jul 31, 2013

Our sales associate was Korosh. He was a pleasure to work with and made the experience of purchasing my 2013 Traverse effortless. And he has been there to answer all of my questions after my purchase was completed. Terry Long was also wonderful to work with, he explained everything to me before I signed the final paper work. Thank you both, Korosh and Terry!!!

lkmoore

Jul 25, 2013

Great buying experience. No hassle, just straight forward, friendly, and respectful. Will recommend to all looking for a great deal! Thanks to Clark and Karosh for an amazing vehicle!

Jason

Jul 17, 2013

I originally worked with Mark Califa in 2012 and he helped me with getting a great deal on a 2012 Equinox and made sure the buying process went quick and smooth. After that car was totaled in an accident I was then in the market for the new 2013 Equinox. I requested him because of my first experience and once again he proved to be a great help in getting me a good car at a great price. This is my third car I've bought from Pohanka (including my first car from high school) and so far have no complaints. They treat repeat customers with value.

New Happy Subaru Owner

Jul 11, 2013

I was in contact with Korosh through email for the buying process. Figuring out everything with the numbers to make it happen. I was looking at the 2011 Subaru Impreza 2.5i Premium and basically said I want this car. After many emails I finally came in to seal the deal. Handed over proper paperwork he needed from me and it was essentially painless. Though the buying process can be long, it was very easy. I did not have the sales manager in my face as I did at Ted Britt Cheverolet in Sterling pressuring me to purchase a vehicle. Korosh even apologized on their behalf even though he did not have to! I would like to thank the Pohanka Chevy team making this an easy and painless purchase. I am very happy with my new Subaru. Hopefully, I will be coming back again one day when I'm ready to purchase another vehicle.

Ali S.

Jun 28, 2013

Mr. Wheeler was a great representative to put up with me! I am very pleased with my new Chevy Cruze and will recommend his name personally to anyone who shall ask.

Gregory

Jun 10, 2013

I really enjoy the service that you provide when I come to get the oil changed in my car. I never have to wait very long and your hours make it so easy to do on my time so keep up the great work.

Patrick G

Jun 8, 2013

I was looking to purchase a rust free truck, which is impossible in ohio. After looking through countless trucks online from different dealers, i found one that looked perfect at Pohanka. I used the autotrader online chat system and had all my questions about purchasing out of state answered by Clark, We kept in contact via email knowing that I was not going to be in the area for a few weeks. Luckily the truck was still available when i was ready, and we met Clark at the dealership. The truck was more than expected, Clark and the rest of the staff were excellent. He even bought us lunch while we waited for our financing to come through. Time in and out was great, everything went smoothly, and I love my new truck. I would recommend Pohanka and Clark Sharp to anyone and next time I am looking for a quality used GM vehicle I will be certain to call him first, even though they are 7 hours away.

patgizz

Jun 7, 2013

I was looking to purchase a rust free truck, which is impossible in ohio. After looking through countless trucks online from different dealers, i found one that looked perfect at Pohanka. I used the autotrader online chat system and had all my questions about purchasing out of state answered by Clark, We kept in contact via email knowing that I was not going to be in the area for a few weeks. Luckily the truck was still available when i was ready, and we met Clark at the dealership. The truck was more than expected, Clark and the rest of the staff were excellent. He even bought us lunch while we waited for our financing to come through. Time in and out was great, everything went smoothly, and I love my new truck. I would recommend Pohanka and Clark Sharp to anyone and next time I am looking for a quality used GM vehicle I will be certain to call him first, even though they are 7 hours away.

rwest70133

Jun 4, 2013

The service was great, I received a great deal on the car, and I continue to be impressed by Pohanka Chevrolet's service. I found David Wheeler very pleasant to deal with.

t_mccarthy1

Jun 4, 2013

We purchased a new Traverse in 2010 and the experience we had brought us back to Pohanka for our next new vehicle purchase. The staff at Pohanka is accommodating- responsive to our questions and willing to make us a great deal on the purchase of our new Camaro 2SS. We'll recommend Pohanka to our friends and will be back in the future.

jlpitt

May 31, 2013

David Wheeler made sure we got all discounts available to us. He knew what car I wanted and did the homework to find the right car at the right price. Anuj helped post sale and did a great job walking my son through all the features of the car making sure he fully understood the car.

Katie

May 28, 2013

Buying my new Cruze at Pohanka was the best choice I could have made. Anuj and Terry were excellent to work with and took the time to make sure I got exactly what I wanted. I will certainly recommend Pohanka to anyone I know looking to buy a car. While looking for my new car, I went to at least five other dealerships including Toyota and Honda, and even one other Chevrolet dealership. The people at these places didn't even compare to the knowledge and expertise of those I worked with at Pohanka. Not only did they give me the best deal possible on the car, but they had it washed, inspected and put the license plates on before I even got there to pick it up. If you're looking to buy, definitely head over to Pohanka. You won't be disappointed.

Bryan

May 23, 2013

John, as well as everyone else, was fantastic and very helpful throughout the process. I know I will definitely be coming up to Pohanka in the future to purchase vehicles. Thanks again!

ctriordan1

May 22, 2013

Having found the vehicle I was looking for online, I proceeded to Pohanka Chevy to evaluate it (2008 GMC Acadia). When I arrived at the lot, I was thankfully met by John Marsden, and not one of the 15 newbies that were walking the lot at the time. While I am sure they will be great, I am used to experience, and that is what I got when John approached me. I told John what I wanted and that I wanted to make a deal that day. He skipped the typical sales guy B.S. of trying to get me into something new or different, and took me right inside to pre-qual and grab the keys. Having done some research and looked at a few other higher end cars, I knew what I wanted, and I knew that I would be getting it at a great Price, based on what Auto Trader had it listed for. John walked me though the inspection process and the carfax, and even evaluated a steering column noise that we could not determine the origin of. After some research it turned out to be loose steering wheel volume knobs, which I was able to quite down with a twist of a screw. While I did not get what I wanted to my trade (I had a bit of a higher quote from Carmax for my trade), the price of the vehicle off set that, and I still got something that I considered very reasonable if not a great deal. After about 1400 in equity on my trade, and a full 3yr 36000 mile GMPP warrenty I walked away with a deal 1K below retail. In my mind this was pretty great, and boy did I shop. Take it from a picky person, John Marsden did an excellent job, and walked me though the whole process. The finance guy, who I can't think of his name, was GREAT. Matched my credit union quote just about dead on. CU had 2.99 for 84 MO. But I was able to get 2.99 for 72 MO, which was certainly reasonable for a normal bank loan. Overall I give my experience a 9 out of 10. With the only point missing being the trade value. However, for the price they list their cars, I could see why they did not want to go higher. Certainly an A+ place.

mmt9327

May 6, 2013

I wish I could give ratings that exceeded "5 - great," because my experience with John and Terry at Pohanka in Chantilly was fantastic in all aspects. John, my salesman and Terry in finance were both outstanding and couldn't be more helpful. I went into the dealership this past Saturday in hopes of finding a new car. The experience was both easy and enjoyable! The way I was treated went above and beyond all expectations. I will visit Pohanka for another car when the time comes without question. John was not a cheesy car sales guy, who you just want to roll your eyes at because you feel their lies being thrown at you. He was very matter of fact, up front, genuine...he was young and full of energy. It's clear he loves his job and has a great attitude. He showed me a variety of cars and test drove the one I decided was my favorite. I felt he was the perfect salesman to fit my needs. He answered all my questions and made the process easy. After making it official, Terry in finance arranged the paperwork. He also impressed me. He was one of the friendliest, sharpest, and informative people I've met at a dealership. He answered every single question I had and broke the costs down in clear detail which was I was really appreciative of, especially as a young first time buyer. Terry was great with finding me the best interest rate in order to finance my car. I could tell he genuinely cared about me as a customer and it wasn't just an act, he was truly upfront and honest. Everything was simple and efficient and I couldn't be more impressed by Terry. I also met the general manager (I think his name was Dan) and he was just as nice and helpful. I knew there was no shadiness going on at Pohanka whatsoever. They all took great care of me and I was lucky to get a great deal on the car. They even stayed well past closing time in order to finish up the deal so that I could drive the car off the lot. I am so grateful this dealership goes above and beyond to help and will do anything they can to make the process of purchasing a car easier. The overall car buying process was fun! Couldn't be happier. Thanks Pohanka!!

wkee57

Apr 29, 2013

After finding my match for a used auto on the internet at the dealership, I called and Mr. Wheeler promptly replied with information to fulfill my needs. Test drove and he answered all my questions. He was sensitive to my time constraints and respected my needs for a used auto without being pushy. He delivered on time and met my expectations. A very satisfying experience in buying a used vehicle.

"The Enforcer"

Apr 22, 2013

This was definetly one of the most enjoyable experiences I have had when purchasing a vehicle. Your sales guy John Marsden did an outstanding job providing us with a hassle free customer friendly experience!!

Cassundra

Apr 18, 2013

My salesperson Clark was very efficient, effective and friendly. He was patient with me and showed me all the new whistles and bells in my new Equinox. Clark worked around my hectic schedule and I really appreciate the personal attention. He even listened patiently to my stories! The finance office Terry was also amazing. Terry was able to get me a great deal. I just bought the vehicle Tuesday and have already make recommendations. I have never recommended a car dealership before and it is my pleasure to do so based on my experience with those two gentleman. Thank you Pohanka (Clark and Terry) for my new wheels -- I LOVE IT!!!!

Twashington

Apr 18, 2013

I was pleased and shocked when Badr gave me the keys to my new camaro. The car I always wanted. Mr. Malik got us a great interest rate. Couldn't have asked for a better car buying experience. Thank you so much.

Amp64

Apr 4, 2013

In a email exchange I found his choice of wording with me insulting. I accept his explanation but I find it difficult to visit the dealership.

Armypsych

Apr 4, 2013

I have purchased five vehicles now from Pohanka Chevrolet and while each experience was positive, this time the sales staff was exceptional. They made the purchase extremely easy, accommodated my hectic schedule and went above and beyond when working the trade-in vehicle, even removing the after market stereo for me. I am not sure they could have done anything to improve the experience.The salesperson, David Wheeler, stayed in contact even while I was out of town. I gave him the specifications of what I wanted and he delivered. I realize this cannot happen without strong leadership and the entire staff is to be commended. Finally, Terry Long was very professional in explaining the various options. He was honest, respectful, and trustworthy. It is very important to me that a salesman makes an honest personal connection with a prospective buyer. I looked at vehicles at a number of dealerships and the reception always seems to be a facade and the sales force pretentious. I am glad I came back to Pohanka. It has been six years since my last purchase so none them would have recognize me. However, I was treated like they have known me for years. That is customer service! I give Pohanka Chevrolet my highest recommendation and would recommend them without any reservation. v/rMike Lynch

smuscar

Mar 31, 2013

The experience of leasing our new Traverse from Pohanka was very pleasant. Our family connected with David Wheeler very quickly, who was outstanding throughout the entire process. We were under a time contstaint to get everything done, and David made the process as seemless as possible. He made us feel at home at Pohanks, personally followed up with multiple phone calls to check in and ensure our satisfaction with the car. We really felt comfortable working with David, and look forward to the continued relationship. Would highly recommend David and Pohanka.

Brewsterlab

Mar 16, 2013

I had been researching the availability of low mileage Impalas. Pohanka is my local dealer. David, Lenny, and GM Steve took the time to learn my needs for my next vehicle and communicated regularly with me on pre-owned vehicles in their inventory that would meet my needs. They all were very upfront, fair, and transparent in appraising my trade (Malibu) and pricing the Impala. The delivery made it an even better experience because it was quick but thorough. I have used this dealer in the past for service on my Malibu (and intend to continue with my Impala). I highly recommend the sales team (especially David) and the service department and confident that they will exceed your expectations.

danvutru

Mar 14, 2013

Hi Steve Waersch;You have a winner here, As a business owner I can tell when a sale rep wants to earn my business or wants to take my money and do as little as he/she can.As a well-known , successful in in sale/marketing for Statefarm, Clark is the kind of talent I want to be in my team. He earned my deal because He worked for it and he is very pleasant to deal with. He knew a great deal of nut &bolts for the time he being there.Next time I call him, I would not be surprise if he moves up into your leadership position..Dan Van Duong, Agent Providing Insurance & Financial Services ? Phone 703-663-8670? Fax 703-663-8721? Email dan.v.duong.ng4gatstatefarm.com? Address 7001 Kilworth Lane, Ste 200, Springfield, Va 22151 http://IkonAgent.com

cheryleenapoleon

Mar 6, 2013

Clark immediately made me feel at ease, very friendly, very caring, this has been the best car buying experience ive ever had, not only did i get a very good deal, i met a VERY courteous down to earth, sales person, just like i said before the very best car buying experience. Clark you truly made my visit worthwhile.

Claudia

Mar 2, 2013

My car leasing experience was one I will not forget. I was a Ford girl who always drove Mustangs. Came into Pohanka to test drive a Camero. Fell in love with it and my sales staff. Great group of men from my salesman to the manager. I hope to be with Pohanka for a long time. Thank you for making my first Chevy Purchase a great one!

Wvuoo

Feb 27, 2013

The whole experience was great! David Wheeler is the best salesman I have ever dealt with!! He was friendly & took the time to answer all my questions. Terry Long in the finance dept. was also very helpful & a pleasure to work with. In my opinion, these two gentleman are the best pohanka Chevrolet has! I would highly recommend buying from David Wheeler & Pohanka.

MuddJones

Feb 25, 2013

Convenient - I was pleasantly surprised that I could bring my car in on Sunday and receive just as much service as I can during the week! Love this! Plus I received great service - it didn't have the feel of lesser quality weekend workers at all! Fair and trustworthy - I felt like the resolution to my problem was the most cost effective to me while not putting me in any danger or causing any issues down the road with my car. I did not feel like I was being asked to spend money unnecessarily. I appreciated this - makes me feel comfortable that I can trust your opinion in the future. Excellent service - I brought the car in for an oil change and to evaluate an issue. Not only did they address these items (in a fair way as stated above), but they also caught that my inspection was due and handled that for me as well. That saved me a trip - I greatly appreciated that! They also washed my car which was very much appreciated as well. It had gotten quite dirty traveling in the latest weather and I hate having "my baby" dirty (especially that dirty), but I didn't have time to get it washed before taking it in. It was not the greatest wash, but it was great for what I needed that day! I had an excellent experience with Chad and his team this past Sunday! I cannot thank you enough!! When you're in a hurry, all of these little things mean the world!! I greatly appreciate the wonderful customer service!

JJsFarm

Feb 21, 2013

My salesperson, David Coggin was wonderful to work with. I needed a bigger engine in a truck to pull a new, larger horse trailer I had just bought. He was very knowledgeable, was very willing to help me find a used or new truck to suit my needs. He was helpful and not high pressure at all, which I really appreciated. Everything about my buying experience went smoothly. I would definitely recommend him and Pohanka Chevrolet.

88corvette

Feb 19, 2013

In general getting to the root cause of the brake problems did take a considerable amount of time, trial and error and expense. I had several other problems that were addressed immediately. So having said that I am very pleased with the professionalislm of everyone I came in contact with. Kyle Cox was outstanding. Introducing me to the mechanic Bobby was extremely helpful and it was great to have discussions with him as he purused the solution. He was direct with me and honest in saying they he was having a challenge sorting it all out. I never felt he was going to give up. The car is a 1988 corvette and finding parts was sometimes a challenge. Bobby and Kyle worked with me to locate parts on the internet. I also want to add that the service manager, Adam, was also very straight forward in ensuring me that the problems would be corrected. In the end the feeling i had was I was involved in the process, my thoughts considered and treated professionally.

D'Doc

Feb 18, 2013

I brought my 2004 Chevy Tahoe in for some service. It needed tires, inspection and a few other things. The transfer case was leaking and was going to take a day or two longer to repair. Troy bent over backwards and got me a loaner to use while the Tahoe remained in the shop. I no sooner got home and my phone was ringing. Good news, "we can have your truck ready in an hour". It seems that the Technician ( sorry did not get his name) and another employee got together and got it done !!! I have said before and I will say it again.... I have been driving the 20 miles back and forth to Pohanka since I bought this truck there in 2004. Why when there are other dealers closer to home?? Because Pohanka takes care of the customer with service that is second to none. I have found that the employees really go the extra mile and always make difficult situations more tolerable. Please make sure that you recognize Troy and all the tecnicians because service really makes all the difference. Thank you !

myCruze2013

Feb 17, 2013

This review is not a reflection of the sales department, finance or the good people in the service department. Unfortunately it is a review of the the service departments manager, Mr. Stauffer. I brought my 2013 Cruze LTZ into Phohanka for a part that was damaged and covered under the warranty, the rubber outer seal that surrounds the door, in this case the passenger side door. The seal was not seated properly at the factory. While inspecting the seal, he's trying to talk me out of wanting to have it properly fixed, I'm hearing things like, 'it's not easy to get the new seal seated correctly','it's not an important seal to keep the rain out', 'we could cut the rubber piece that's sticking up with an exacto knife, make it look even'. What? How dissapointing. Is this the new GM or just the same o same o? I'm waiting for wheel locks to be installed and Mr Stauffer comes into the waiting area they finished but at the same time he says that he did the exacto thing. Bells go off. I go up to the car and the rubber was sliced in a feeble attempt to even out the strip and of course it doesn't take much to know how it looks. I look at him and say, I told you not to cut anything, he says we didn't cut that. That's the way it was???. I showed him the strip no more than 1/2 hr ago. In a short time I'm being called a liar and my imagination is running wild. The more Mr Stauffer denied cutting it the more his foot got in his mouth. Is this how GM turned out, they think so little of their cars a slice and dice fix to correct a factory issue will do? Implying the mechanics are to stupid to remove and replace a door seal properly. Arguing with customers who just paid over $30,000, or is that not enough? I wonder if the folks at Audi, BMW, Acura or Lexus would be the same way? Answer: No! I owned two of the four and the service department personnel and technicians are top notch. I gave the sales department an A+ and now the service manager a D. For what. All you needed to do was to own up for your mistake, not blame anyone or double talk me with your buddy you called over to agree with you.

Bryce

Feb 14, 2013

I went in with my wife with the intention of just checking out a few cars and pricing out a trade in. I was met by Ira Hewitt at the front door with the vehicle I wanted to see ready to go. At first I just wanted to see it and I thought huh he's eager lets go look at this other one over there, to which He responded okay let me get the key. No worries laid back and there for the customer, we went and looked at it and really were not so sure about that vehicle anymore; (we didn't have a specific vehicle in mind) and said okay so what else is in your inventory we can look at within these parameters? He thinks and remembers what they have and runs the list three hours later and we are absolutely satisfied with our purchase had a great negotiation process on trade in and vehicle purchase price. He had no problem working with us, helping us and really making this one of the best experiences we have ever had at a car dealer. The General sales manager made sure he congratulated us and made some worthy conversation, not just small talk. Terry Long the financial and contract specialist was also very friendly, cordial and professional; he knows his job very well and that makes the finance process very easy, fifteen minutes and done. I would recommend this dealership, "Pohanka Chevrolet" to anyone in the market for any vehicle and especially Ira Hewitt, he brings a welcome Island smile to an often dreaded experience.

SpyderJack

Feb 9, 2013

Always looking forward to going to Pohanka when I am in need of service 4 my car! Kyle Cox is a friendly "down to earth" kinda guy & a great serviceman!!!

Casey C.

Feb 5, 2013

We had a single day to go car shopping, which fatefully fell on 12/26/2012. If you'll recall how bad the weather was, sleet, snow, rain - it seemed to be an omen for things to come. We went through the PenFed car buying service and Pohanka was our last stop on that dismal day. I anticipated that at Pohanka it would be the same impersonal, pressure-filled meeting. In a nutshell, another waste of time. Enter Ira Hewlett. While he had contacted us via email and was very cordial - It was nothing compared to the warm, friendly, no pressure, laid back attitude he exudes. He's a shining example of how easy car buying should be (not like pulling teeth or getting a root canal). We drove off the lot in 2013 Tahoe and couldn't be any happier with the customer service or the vehicle. Everyone that asks me about my Tahoe - I tell them to go to Pohanka and ask for Ira Hewlett. He seriously is the best salesman we've come across in years. He's an asset to Pohanka - and to car salesman everywhere. Give that man a raise!!!

Ingrid S

Feb 2, 2013

My first experience was with my 2001 Saturn L300 that was giving error codes. I wanted a full diagnostic to determine what could be fixed. After a Buick dealer and another Chevrolet dealer in my area turned down service to even look at it, I picked Pohanka for its location to my work area. Their service department was very nice, even provided me with a car to drive for the day. My 2nd experience with Pohanka Chevrolet was when the 2001 Saturn L300 died of engine failure on my way into work. I had it towed into Pohanka. The service department explained to me what went wrong and what was going to happen to fix the Saturn L300. Needless to say that I didnt have it repaired. About one day later I got through to the sales department; spoke with John Marsden, who was very helpful, listened to what my concerns were about the Saturn and possible getting a new vehicle. Even offered to drive over to my work to pick me up, to go back to Pohanka to discuss options for a new vehicle and rid of the dead Saturn. That was on a Friday evening, where I test drove a Chevy Cruze, a few Chevy Equinoxes and a Chevy Traverse. Ended up, picking out a Chevy Equinox.

Tokina Ragghianti

Jan 28, 2013

John Marsden was my initial contact through the internet. He was prompt in response and offered me all the information that I requested so that I could prepare for my arrival at Pohanka. Mr. Marsden was able to accommodate me on very short notice, and when he realized that he was overbooked by the time of my arrival, he offered for me to work with David Wheeler so that I did not have to reschedule. David Wheeler was by my side for every step of my purchase from the moment we shook hands to the moment I stepped out of the dealership with the keys to my new Spark in hand. Every question or request was met with patience and understanding, and Mr. Wheeler took the time to make sure I understood the features of my new car (including set-up for Onstar) before leaving the lot.

Janea L.

Jan 27, 2013

My car search began on December 13th went I was in an accident on 95 South on my way to work (total loss). I found Pohanka thru the PenFed Car Buying service and off all 23 dealerships that the services forwarder my request to, Pohanka Chevrolet was the first dealership to take the time and actually type out a response that was in response to my specific request (Advantage #1) while the other dealerships simply sent me an automated response that they probably send out to the hundreds of other people that might be looking into purchasing a vehicle. My consultant, Ira Hewlett, Jr., was extremely personable, could sense my frustration, sincerely dedicated to finding me what I needed for a price within my budget and promised me that he would not put me in a vehicle that he wouldn't be proud to have his sister drive. He payed particular detail to the features that I was looking for (great gas mileage, cruise control, key-less entry, Bluetooth wireless technology, etc.) and only showed me options that met or exceeded that criteria. (Advantage #2). Given my budget and no down payment, I had already made up my mind that I would only be able to afford a used car, which I would have been satisfied with as long as it could safely make the commute from Baltimore to DC everyday. However, by the time Ira was done with me, I was driving off the lot on December 19th in a brand new 2013 Chevrolet Sonic with only 13 miles on it( 6 of which I added during the test drive) and all of the features I wanted for less than what I had been approved for by the Credit Union for a used car. (Advantage # 3) This is the fourth vehicle that I have owned in my history of driving and my first brand new car. I visited 3 other Chevrolet dealerships during my search but I have to say, my experience at Pohanka Chevrolet was the most pleasant, convenient and rewarding(Advantage #4). Most of all, my sales consultant, Ira, was "The Best", making the car buying process a walk in the park. Thanks you so much Ira!!!! Overall, I am glad that I made the decision to visit Pohanka Chevrolet in Chantilly, VA and I wont hesitate to return in the future whenever I decide that I want to buy another vehicle.

Gary C.

Jan 26, 2013

My wife and I were looking to trade in a vehicle and buy a new Equinox. We had talked to a few dealerships and decided to visit Pohanka first. A friend of ours had referred us to shop there, as he had just purchased an Equinox there a few weeks earlier. We already had financing through our bank and got an appraisal from Carmax on our truck. When arrived at Pohanka we test-drove the Equinox and they gave us an appraisal on our truck. Not only did we get a great deal on our Equinox, they were able to match our appraisal from Carmax. The customer service was flawless and we never felt pressured to make any commitments. I will recommend buying from Pohanka to everyone I know looking to purchase vehicle.

fgillesp

Jan 26, 2013

This is my second new car purchase from Pohanka Chevrolet. Mark Califa is the reason I look to Pohanka first. For both of my purchases, Mark C. has been knowledgeable, helpful, and demonstrates a desire to put my needs first. Additionally, Mark reamained with me through the sales process ensuring my needs were addressed all the way to the point where I drove off the lot. There were many "trivial" details towards the end of the process where he could have walked off, but he did not. This aspect makes a great impression on the customer. I was also very happy with the Financing process managed by Mr. Malika. He was informative without being pushy and helped me make decisions that best fit my needs. I definitely look forward to future vehicle purchases with Mark Califa and Pohanka Chevrolet. I will also refer my family and friends.

TokinaRagghianti

Jan 23, 2013

John Marsden was my initial contact through the internet. He was prompt in response and offered me all the information that I requested so that I could prepare for my arrival at Pohanka. Mr. Marsden was able to accommodate me on very short notice, and when he realized that he was overbooked by the time of my arrival, he offered for me to work with David Wheeler so that I did not have to reschedule.David Wheeler was by my side for every step of my purchase from the moment we shook hands to the moment I stepped out of the dealership with the keys to my new Spark in hand. Every question or request was met with patience and understanding, and Mr. Wheeler took the time to make sure I understood the features of my new car (including set-up for Onstar) before leaving the lot.

mawiggington

Jan 16, 2013

I was interested in buying the Chevy Cruze LTZ and talked to David Wheeler. He informed me of all the features and other car options to see if I was interested in other car options. David helped to get me a great price for my car and worked with me throughout the entire car-buying process. He explained all necessary and important information. He also stayed with me after all the paperwork was filled out to help set-up the OnStar service which was extremely nice and helpful. David also called me the following day to make sure that I was still happy with the car and to see if I had any questions. I also worked with Terry Long to work out the financing aspect of purchasing the Cruze. He explained everything very well and helped to make sure that I understood everything about financing my car. Both David and Terry were wonderful and made my experience painless and easy. I would highly recommend both of them to a friend if they were interested in buying a Chevy.

Examples: "JanetDC", "sportsfan"

Jan 15, 2013

Wow.... I really loved buying my new Cruze at Pohanka in Chantilly. The whole process was smooth and extremely professional. I shopped all over the internet and found the exact car I wanted, and got the best price by over one thousand dollars! Dont waste your time going anywhere else. CUSTOMER FOR LIFE! Thanks Pohanka! - Becky

dianaack

Jan 12, 2013

My recent ecperience with Pohanka Chevrole Chantilly and and especially with Sales Specialist Mark Califa was of the highest caliber. Through the partnership of Costco and Pohanka's Mark Califa, I would able to navigate the sometimes stressful experience of acquiring a new vehicle. Mr. Califa was courteous, respectful and extremely patient with a customer who is not knowlegeable of the process. My last vehicle purchase was ten years ago at Pohanka and I expecedt no less in customer satisfaction and service than I have experienced in the lasat ten years. I was not disappointed in that expectation. My thanks also to the gentleman who delivered my new Volt to my home address the next day. I believe his name was Anuj - he patiently and courteously made sure I understood the process to "power up Volt" in my garage. I look forward to the same level of service and courtesy from Pohanka in the future. And......I'm lovin' the Volt so far!!! Diana Acker

myCruze2013

Jan 10, 2013

I am 63 years old and have sat in front of many a sales person. David provided me my most comfortable experience ever. He made me feel relaxed, more than a customer and treated me with respect. Honest and truthfull are words that come to mind. He promised me a good deal and a great car for the price I wanted to pay. I came in at 1PM and around 6PM I drove off in my new 2013 Chevrolet Cruze LTZ fully equipped. A very nice looking car that I have received compliments on. Terry Long was the finance manager that got me the great deal David promised. Pohanka Chevrolet is a friendly place to be, the staff is friendly and greet you with a smile. I know because I sat there 5 hours and was comfortable. I would highly recommend Pohanka Chevrolet. Their inventory is huge.

cdk20

Dec 29, 2012

The dealership is full of friendly faces and helpful people. My husband and I originally walked in looking to lease, and three weeks later ended up buying as it was the better solution for us. Mr. Wheeler did not just treat us as a customer, but welcomed us as family! The dealership worked in tandem to make sure that we received the lowest interest rate, and also explained in full detail exactly what we were getting with our purchase. The quality of service at Pohanka Chevrolet in Chantilly was amazing, and we would happily work with these people again. And we are very happy with our purchase!!!

b46286

Oct 19, 2012

My visit to Pohanka was awesome! I met two of the most honest, dedicated and compassionte men ever. Thank you David Wheeler and Terry Long!! These guys worked diligently to get us into our new Chevrolet Spark and we couldn't be more happier.

Car dude

Oct 17, 2012

Got an OTD price online which was very low for a car they do not have in stock. salesman had been emailing several times a day, very helpful, until this low price . Now have not heard from him in 7 days and he won't reply to my emails. scary!

oelprince

Oct 11, 2012

Jim Cestare was very patient and helped me pick the right vehicle for me. Pohanka Chevrolet in general offer great deal and great service. I highly recommend.

cshade

Oct 5, 2012

Korosh met me in the parking lot and helped me with my buying decision in a friendly, low pressure manner. We were able to close on our new truck with the dealer holding our check until we were able to wire transfer the necessary funds into our checking account.Overall--great experience, great truck, great price.

demkojm

Oct 1, 2012

Overall experience was "ok" (aka "3" using aforementioned criteria within your page above). That is because I just did not get a good feeling that the numbers were correct. The salemen (Bailey, McVicar, and Marsden) all were friendly and knowledgable, but were INCREDIBLY pushy; too pushy; too "salesmanly". At the end of the day, I signed the deal and love the car. I think I could have gotten a better deal, but I was way too tired and I had not prayed sufficiently over this purchase.

drezee

Sep 27, 2012

Jim was great. I actually ended up decising to buy from Pohanka while I was getting the run around at a dealership near Tyson's. The deal was done in minutes. I would recommend Pohanka for sure.

LaToii

Sep 26, 2012

Sean Fernandez was very informative with a pleasant and gracious professional manor. Sean made sure I was comfortable and that I understood every aspect of the process of purchasing a new car for my self and family. He followed up with me in reference to my new purchase of a Chevy Malibu and willing able to assist me with any concerns that may occur after the purchase. LaToya Benjamin

jwkeiter

Sep 25, 2012

My expierence with you guys was great ! and Jim Cestare made it this way. by far the best car salesmen i have ever worked with. he went out of his way get me the best deal.

aaron.hoban

Sep 24, 2012

Josh is awesome. He is a great guy and should be promoted. SERIOUSLY. He is an awesome guy and cares about the customer and their needs.

andrew.newton.319

Sep 24, 2012

Josh really helped me out in looking at purchasing a vehicle, I am still in the early stages of the buying process but when I do will def. be calling Josh.

basmall09

Sep 24, 2012

I came by to check out the Malibu and Josh was incredibly helpful from square one. He was extremely knowledgeable and was able to answer all of my questions about the car. Josh put me right at ease, and I will certainly be recommending Pohanka to any friends looking for a new vehicle.

beaknit

Sep 24, 2012

Came by for a look and he was very helpful. He was clearly very focused on customer service.I am very interested in finding a dealer/service-center for the Chevy Volt.

BruceStea

Sep 24, 2012

I'm still in the car shopping mode, as usual, taking loads of time and giving things loads of thought. Josh Bailey has been helpful and has provided me guidance along the way. He has offered important insights and information to my process.

bsrauto

Sep 24, 2012

Jim was great, the car was exactly what I wanted. I really felt comfortable with him and he made it really easy.I felt like he cared.

CarUser123

Sep 24, 2012

We had a great experience! We would definitely recommend him to all of my family and friends. Can't wait to come back for our next new car!

ccg2288

Sep 24, 2012

I was curious to see what other cars were on the market and in my price range. My sister suggested that I take a look at Chevrolet (she drives one and loves it). I was both surprised and impressed by Chevrolet and the Pohanka dealership. While I was looking around I was approached by Josh who was friendly and excited to tell me about the cars. I wanted to know more about the Tahoe and he was able to thoroughly answer all of my questions. He encouraged me to take a test drive and talked to me about different options for buying. I had a really positive experience here and could confidently send anyone here for great service on the vehicle that you are looking for.

Cmwidmann

Sep 24, 2012

Great experience. It is so nice to have a professional sales person like josh, he was very honest and that is refreshing for the usual auto sales person.

jbreedlvoe21

Sep 24, 2012

Jim was really helpful when it came to helping me purchase my first car. He was friendly and made the experience easy. He helped me make a great decision and I am very happy with my car!

jeff.schmitt2

Sep 24, 2012

Jim thoroughly walked me through the entire sales process from start to finish and made the decision to purchase a Tahoe a very easy one. His knowledge of Chevy trucks and his great personality are second to none.

Kbradley1025

Sep 24, 2012

Josh made the car buying process look easy! When we came in looking to buy, he was knowledgeable, friendly and most of all, not pushy. I would definitely recommend him to my friends and family next time they are looking to buy.

lauren.leigh.796

Sep 24, 2012

Josh was very friendly and knowledgable. Even though we were just looking, we felt totally accommodated but not pressured. He was very helpful and when we do decide to purchase, we'll be very likely to buy through him.

ledonovan06

Sep 24, 2012

I came by and checked a Chevy Cruze, loved it but had to put off purchasing it. Josh was wonderful and very helpful! It was a pleasure working with him and I will definitely recommend Josh and your dealership to others. Thank you!

ma21nq

Sep 24, 2012

Josh made my car buying experience easy and enjoyable. I always thought buying a car had to be a nightmare. I would definitely recommend Pohanka, and Josh Bailey to a friend

Mike.Tufaro

Sep 24, 2012

I was truly happy with the way in which Josh communicated with me. His general manner, and overall friendliness made me feel instantly comfortable. He wasn't pushy, but was suggestive. I didn't feel like I was trying to be oversold, but instead was trying to be fit to the right auto. It turns out that I am just not in a payout ion to purchase right now, but I am sure that when it is time I will come see Josh. I never thought I would say this, but I trust him as a car salesman. Thanks for having people like him in your employ

MrsSwan

Sep 24, 2012

Mr. Josh Bailey is very professional and knowledgeable. I would highly recommend anyone who is in the market for a Chevy to go see him.

rskinner77

Sep 24, 2012

I went into the dealership on a whim just to look at the Camaro when in fact I already had a deal working with Ford. Josh was fantastic! I told him exactly what I was looking for and he had something on the lot that I test drove and bought that day. From a sales perspective, he was very good at overcmoming any/all my objections and went the extra mile in his personal interaction while I was waiting for the Finance Manager to be available. The whole process was very smooth and I would certainly recommend Josh, specifically, and the dealership.

Russian101

Sep 24, 2012

He was great, knew what he was talking about, and really listened to what I wanted. He definitely helped me a lot, I would recommend him to all my friends and family!

tommy.walker.102

Sep 24, 2012

Josh was knowledgeable about various vehicles and was very patient with us as we considered options. I did not feel pressured or uncomfortable asking questions. I would recommend him to my friends.

2008F350

Sep 22, 2012

I had a great experience in purchasing a used truck from Pohanka. The dealership exceeded my expectations with financing and Christian was professional and met his commitments. I would buy from him and Pohanka again.

haydo48973

Sep 22, 2012

Josh took enough time to explain the car's features with me. The staff was friendly and was not pushy. Overall, it was a good experience.

jchudovan

Sep 22, 2012

I had a friendly sales person who wanted to be certain that I purchased the best vehicle for me. I did not feel any pressured to buy and was encouraged to take my time. I felt like I was a valuble customer.

patty.davidson.16

Sep 22, 2012

Josh was very plesant to work with. He answered all questions and seemed willing to spend as much time as necessary to make sure we were comfortable with our purchase. The Cruze is a fun little car!

sed1127

Sep 22, 2012

I had a great experience shopping for my Chevy Equinox. After visiting other dealerships, none could match the payments and lease terms with the payment I wanted. Josh Bailey was friendly, respectful and did not pressure. He was able to get me what I wanted and helped me through the whole process. I would definitely recommended this dealership to others looking to buy a new car. The finance department was efficient and helpful, and everyone made the process easy. I walked out with the new car I wanted, at a price I could afford, a few hours later. I have been happy with the car as well.

atek1207

Sep 21, 2012

I bought a brand new Tahoe LTZ from Pohanka. Josh was very helpful and stayed late the night I finished up my purchase. I would definitely recommend Josh and Pohanka to anyone looking for a new Chevrolet.

jasonfees

Sep 21, 2012

Chris was helpful and I walked away with a new car. I felt that he wanted me to buy a certain vehicle rather than to go the extra step to find out if we could find another color or vehicle that would work. I asked him twice to check and was going to walk away. The only reason that I stayed is because my 17 year old son liked the vehicle we were looking at. In the end, I am happy, but I would have given him higher praises if he would have at least tried to work-up the other vehicle that I was looking at which was in the same price range, so I didn't understand if it was laziness or just an excuse to push a vehicle that may be hard to sell based upon color.The other problem is that I was told a price and a payment, which in the end did not match-up. $51K was the sales price on the vehicle, I paid $56K in the end plus the negative equity in my BMW. This turned out to be $69K. While this is my responsibility to review the documents, I was told one thing and the paperwork read another. The difference in the end was about $5,000+. I did not truly benefit from the rebates, sales price, or military discount. I only caught this after reviewing the documents days later, which has left a bad taste in my mouth.Again, in the end I am happy with the product, but I didn't get a deal at all even though it was sold to me that way. I wouldn't have bought the car if I would have taken the time to check the numbers.

kat.fox.16

Sep 21, 2012

Josh is great! He was really helpful and I felt like he was genuinely interested in helping me find the car I was looking for. I will definitely go back and see him for future purchases.

Mcoan

Sep 21, 2012

Josh was very helpful. Knew his product and delivered what he promised. He kindly set up my phone for hands-free calling. I will use Pohanka again.

mjessie

Sep 21, 2012

My experience at Pohanka was really good. My salesman, Josh, was friendly and was able to answer all my questions. I was not able to purchase a car that day, but when the time comes, I will definitely go back there and look forward to it.

MYD LIFE

Sep 21, 2012

I bought my 2012 Camaro SS 45TH Edidition on May 18, 2012. In the days leading up to that, I dealt with Josh Bailey several times, in person and on the phone. My experience, from beginning to end, couldn't have been any better. Josh went above and beyond what he needed to do to make sure I drove off the lot in the car I wanted. I would definately come back to Pohanka based on his job performance alone. I love my new car, and smile every time I turn the key! Sincerely,Don Fink

northeastconst

Sep 21, 2012

We bought a new Chevy Silverado and had an excellent experience. Josh was very personable and patient with us as we kept changing our minds as to what we wanted. Far more patient than I would ever be.Kim

Rickster

Sep 21, 2012

I purchased my new 2011 Suburban 2500 from Josh at Pohanka and my sales experience couldn't have been better! I live over 3 hours away and went to Pohanka because they had the best price on the 2500 Suburban out of the whole mid-Atlantic area. I got everything done over the phone before coming up to Pohanka. I took the train from Newport News to Washington where Josh met me at the train station and took me to the dealership. All I had to do was sign the paperwork. Josh really takes pride in his job and you can really tell that he loves what he does! I would highly recommend Josh to anyone looking to purchase a new Chevy!

Romeroaquiles75

Sep 21, 2012

Couldn't have asked anything more from Pohanka. Everyone there was professional and friendly. Made my first new car purchase easy and stress free. Thanks Pohanka i love my new Camaro!

seejay1234

Sep 21, 2012

Sales people are often too pushy or have that fake, 'overly friendly' thing going... But Josh seemed like he really just wanted to help. He seemed really knowledgeable. What pushed me to write this review ( I never do these things) is the fact that I told him that I was just browsing and not in a position to buy at the moment... And he didnt just turn his back on me; he hung around and answered a bunch of questions. Nice guy. Ill be coming back!

Hammond87

Sep 19, 2012

Chris was a wonderful sales associate. He took time to take us around the lot and helped us with all of our options. Answered all of my questions and was very knowledgeable.

Hellen Davis

Sep 19, 2012

Chris was very knowledge about the Equinox. He is very friendly, did not rush me in making a decision, but was very patient. He bought water and coffee to me while I was completig the paper work. Because of Chris I highly would recommend this dealership to freind and refer them to him.

paul.spicer.353

Sep 19, 2012

I went into this dealership as a first time car buyer and didn't really know what to expect aside from prior research. When I arrived, the car that I called about was already up front ready for me to test drive. Afterwards, the dealer was able to provide me with all the background on the car, the previous owner, and a comparison between the model I was test driving and other similar models. I wasn't 100 percent sure if the car I inquired about was what I wanted. But after talking with Junehee, I was ready to start the buying process. He informed the finance guy that I was a recent grade and that I was new to the credit world, and because he did I was able to get referred to program which got me a lower interest rate, that alone made this process a great one. Other than that, the dealer was friendly and seemed honest. I even got help with minor things after the sell.

chadaylestock

Sep 18, 2012

Christian did a great job working to get me a good deal on a used vehicle. However, when I brought it in for a couple things to fixed under the short warranty, two of the smaller issues were just overlooked. To their credit, one of the major issues was fixed free of charge; but the other major issue I don't feel was given any time. I was told it would cost me $150 just to have it looked at.

curt.dorman

Sep 18, 2012

Chris was great! It turns out the vehicle we bought needed a couple thousand dollars worth of work like a week after we bought it and even though we have purchased the "gold" warrenty it was not covered. Other than that it was a good place to buy a car.

kbmccool

Sep 18, 2012

This was the 6th car that we have bought from Pohanka. We have been completely satisfied with each transaction from purchase to service and trade-in. When we came in to buy our current vehicle, we were priveledged to meet Chris Montana who was a pleasure to work with. He was able to answer our questions in a very calm and professional manner. It was nice to do business with him as he made each step of the process uncomplicated.

lindz4489

Sep 18, 2012

We came from Maryland to look at a preowned vehicle that was being sold as we pulled up. Chris helped us find a comparable vehicle on the lot and he let us take our time to look around. Chris was not pushy or over bearing and was a pleasure to work with. The only complaint I have does not have anything to do with his service, but with the vehicle itself. When we took our vehicle to get MD inspected it did not pass inspection due to a leak that cost nearly a thousand dollars to repairs. Luckily, we purchased the warranty which did cover the repairs, however; the shop where it was repaired said it seemed to be pre-existing and should have been caught before it was sold to us. I think that the dealership should consider doing a more thorough maintenance inspection before putting the vehicles on the lot.

onrpadeway

Sep 18, 2012

I will definitely buy my next car from this dealership. These guys go the extra mile to earn your trust and your business; no-pressure sales approach and willing to make the customer happy. Everybody was helpful, knowledgeable and not pushy...they have gained a life-long customer.

rmm1

Sep 18, 2012

Chris displayed a quiet calm assurance that inspired confidence and made an otherwise long process seem quite bearable. He was both helpful and attentive in making sure that I understood exactly what was what, working out the finder details of my intended purchase, and checking on my level of comfort during the visit. More telling was that he was not overbearing and insistent though he knew I was prepared to postpone purchasing to a later date, but remained calm and invested while I thought everything through.Given his manner, I would highly recommend him to any of my friends looking to purchase a vehicle, and definitely any wanting to join the GM family.

gpcontracting

Sep 17, 2012

After contacting several dealerships in the hunt for 4 specific trucks, I contacted Jim Cestare at Pohanka Chevrolet. He did not try to sell me what he had available, as the others did, but listened to what I needed and successfully fullfilled my request quickly. He was very professional and did not play games or leave us sitting around the dealership. I would definately recommend Jim!

mcabusao

Sep 17, 2012

Overall great experience! Jim was super-friendly and helped me get the lowest price possible without any pushback. He's a very responsive contact (via phone and/or email) and more than willing to help. Would definitely recommend this dealership and would consider going back (if I hadn't moved away).

Rayscar

Sep 17, 2012

I love this dealership. The customer service is top notch. Prices are very competitive. I would recommend Pohanka to my family and friends. Their service department is open every day and no appointments are needed. Everyone there goes out of their way to give the best customer service possible. The waiting room has TV and free refreshments, even wifi. Jim Cestare made buying my recent car purchase painless which is the second car I bought from Pohanka. They do not believe in a hard sell. Try Pohanka and you never use another dealer again.

dedixon

Sep 16, 2012

We had a great experience at this dealership. The salesman, Jim, was very friendly and very helpful. We felt that we got a good deal with a minimum of haggle. All our questions and concerns were addressed. The car is great and we got exactly what we wanted. We will definitely recommend this dealership and Jim to others!!

Tsuga

Sep 15, 2012

Very positive buying experience. Salesman was attentive, patient and personable. Answered questions accurately. If he didn't know an answer, he found it. (I asked a lot and kept going back and forth between models!) No B.S., no manipulation, no snow job effort from salesman or sales manager, just straight service to make a deal.

ehlana77

Sep 12, 2012

John is professional, courteous, straightforward, and has a great sense of humor. I went in to Pohanka on 12 September 202 with my mom - we were both in the market for new cars. I knew what I wanted, she didn't. John was able to help both of us in exactly the way we needed. He was able to answer my specific questions, and knew the questions to ask to help mom figure out the best vehicle for her. From start to finish, the experience was fun. I didn't feel pressured at any time, which is always a concern while buying a car. He also took the time to introduce us to the service department manager.Terry handled the financing. He was friendly, knowledgeable, and I feel like he really worked to get me the best deal possible. He also gave me some great tips for increasing my credit score, and some great advice regarding future financing options. He was very straightforward, and again, I didn't feel pressured to buy anything extra. I felt very comfortable working with him. I fully intend to bring my new car into Pohanka for service, and when the time comes to buy again, this will be where I go. I've been a loyal Chevy driver for almost 20 years, and Pohanka is the best dealership I've worked with.

Padma Nilakanta

Sep 11, 2012

I had the worst experience with this dealer they try to be nice but they are just a regualar dealeship that try's to get your money my son went over there last Saturday looking at a car the first thing he saw where a bunch of sales people standing infront of the showroom trying to bite each customer who stops his car he tried looking at a car and the only thing they wanted is to get him in and make a deal is this a way to treat people this is not a nice attitude he test drove the vehicle it had a rattle sound and lots of issues and the sales person was telling him we take care of our cars before we put them on the lot so this appears to be a lie when he said ok and pretended he likes the car they gave him a piece of paper with numbers for financing and he never asked for financing and the second thing is how do they know his credit score, he went to another dealer found the right vehicle with no hassle I hate this dealership and I always hear bad reports from people in my neighborhood but I thought they were something different but its true what people said about them FOLKS DON'T GO THERE it's a big mess

taina808

Sep 11, 2012

When I was looking for a new car,Pohanka was one of my first choices. Jim was very attentive via email and I was and still am very happy with my new Chevy Cruze. Although, I had to go back to the dealer after purchasing because of the recall, their service department worked quickly on my car.

barryjoe

Sep 4, 2012

This is how a car buying experience should be, John Marsden is a true professional. He was honest and true to his word on every aspect of the deal. I walked away very pleased with my new vehicle and the entire experience. I've shopped at many dealerships, but after my experience here, i will look to Pohanka and John for future purchases. Thanks again John Marsden and Pohanka.

amissihou

Sep 3, 2012

My wife and were extremely pleased with Mr David Wheeler customer service. He kept his word on everything we discussed prior to our arrival and he worked diligently to make sure we were comfortable from the minute we pulled up to the dealership. We highly recommend Mr Wheeler as the best sales consultant at Pohanka Chevrolet and though we did not work with others at this location, by far from other dealers we've been to, Mr Wheeler definitely is the best we've come to known.Anani & Gboyinde"Purchased 06 Infiniti M35X"

JSLSlim

Aug 31, 2012

Worked with James Cestare and Dave Coggins on ordering a new vehicle and both were very friendly and helpful throughout the process. James assisted me with the final purchase and offered me some additional value from the sale that I did not know I was entitled to.

OSU89

Aug 31, 2012

Not only was Jim professional, but did research for us as Military members into what the absolute best deal was out there for our family. He beat the heck out of the competition! We've already recommended Pohanka and Jim specifically to 3 sets of friends.

JGG_23

Aug 30, 2012

I was referred to Pohanka Chevrolet through Pentagon Federal Credit Union Car Buying Service (Zag). I was contacted promptly by phone and email regarding my online request for information and had regular follow-ups to any questions I had via email. Once in the dealership, I was greeted promptly and was behind the wheel within minutes for a test drive. While I didn't get as much out of my trade-in as I had hoped, I actually did get what I was expecting. With the pre-negotiated pricing through PenFed, I got a great price. The closing process was quick and painless. Overall, this was an excellent experience and I got the exact vehicle I wanted.

mikedaltonmd

Jul 18, 2012

We knew we wanted a Traverse and visited many dealers. We found many other dealers to be very pushy and not knowledgeable about the product. Howard had a answer (correct) for every question we had. He was not pushy and only followed up twice (as we asked him to). Compared to competitors Howard and Pohanka completely blew them out of the water. They made the process very easy and stayed in the office over two hours past closing to help us. The price they gave us was the best on the market and there were no hidden fees (like several of the competitors). Their interest rate was great and nothing else could be said for how well they treated us. If you are in the market for a Chevy they are definitely the place to go. Everyone that helped us was not only knowledgeable they were very pleasant. This cannot be said about almost every other dealer we visited. We walked away with the deal of a lifetime and the truck that will transport my family for years from now. We will be back to purchase all future vehicles from Pohanka and Howard from now on. We are 150% happy. This is the ONLY place to purchase a Chevy new or used.

Nitro905

Jul 4, 2012

I am from New Jersey and was visiting the Manassas/Chantilly area due to a family emergency. My 2011 Chevrolet Silverado HD was due for service at the same time. There are several dealerships in the area to choose from and I was not familiar with any of them. I chose Pohanka Chevrolet mainly because of the the reviews on this site. Then, I nearly fell over when I saw that their service department is open until 11:00 pm on weeknights! I had never seen that anywhere before. I called at 10:53 pm the night before I needed service and a very pleasant service advisor said to just come on in the next morning and my needs would be taken care of. No set appointment was necessary.The next morning, I went in and was greeted by Mike Seed. I told Mike what I needed done and he saw to it that the work was done around my schedule. Some of the work was covered under warranty. Unlike other dealership experiences in the past, this was no problem. (I had problems with a Ford dealer years ago that would not do waranty work for me because the truck "was not one of theirs.") In the end, my truck was ready later in the day as promised. I could not be happier with the service experience. Thank you Mike Seed and Pohanka Chevrolet!

jaydub727

Jun 15, 2012

Amazing service. No other way to describe it. I called for an appointment and was told to just stop on by. I did that and my car was taken care of immediatly. A minor scuff happened to the lower bumper, and I informed Adam, and he wasted no time and took care of everything. Kept me informed everystep of the way. I would recommend this dealer to all of my friends if they were in the market for a GM vehicle. I will continue to be a brand loyalist. Thank you for the amazing job you did on my Buick!!

shawn972

Oct 28, 2011

Howard was very personnable. He was knowledgable about the car which was refreshing.Howard also did not make us wait for answers to our questions. Being in my 40's and working in retail I find it insulting to have play games. Howard was professional and to the point. His employer should seek more employees like him.

Tim Parmly

Oct 27, 2011

Bought my truck at Koons Tysons(big mistake) and after that experience I decided to take my truck elsewhere for service. Heard good things about Pohanka and said okay. Every experience with Pohanka has been very good. Customer relations are great and service is tremendous.

bsellers415

Oct 21, 2011

I had a great experience from start to finish with this purchase. From Bart's help over e-mail, to the great customer service I received with Phil et al at the dealership, I'd recommend Pohanka Chevrolet any day!

DennisPMurray

Oct 20, 2011

Great service! My wife and I thoroughly enjoyed dealing with Badr Boujelial. He was friendly, honest, forthcoming, and truly wanted to see us get the price we wanted. As far as some of the other personnel at Pohanka Chevrolet, each and every one seemed genuine and down to earth. We drove from Pennsylvania to Virigina to deal with the sales people there and we were completely satisfied. In addition, I felt the entire experience was fantastic. In the future, I would not hesitate to deal with Pohanka personnel as well as upper management. We also ended up dealing with the Chief Operating Officer who was extremely personable, honest and very jenuine.

Mike S

Oct 19, 2011

I have tried to buy a I'd vehicle from these people twice. The first time my wife and I were looking for a used Corvette. We are quite young to be buying quite a toy and to make that obvious the young salesperson got the manager when we asked for a test drive. The manager came up to us and asked us straight up if we were "here to joyride the car." needless to say we went elsewhere. A couple years later we decided to get an SUV. They had a decent one that needed some minor mechanical work. We negotiated an out the door price including the maintenance. I tried to get a loan approval but the bank was closed. The next day I was contacted by the salesperson saying they had another appointment to come look at the truck. Within 15 minutes of that notification I had the approval of my bank in Michigan and they we overnighting me a certified check. The salesman never responded when I texted hi telling hi mi got the loan. 5 calls to his cell two voicemails, a call to lineman line, my bank calling and finally a call to the sales manager and 3 hours after I told hi I got the check the sales managers informs me they sold the truck 1 hour ago.

terrible1one3

Oct 18, 2011

Letter I sent to the GM explaining my situation and reason for rating:I had test drove the 2004 Suburban at your dealership on Friday 10/14. Then Saturday I e-mailed Steve Waersch (the only e-mail I could find on my mobile device) that I was interested in the vehicle and wanted an out the door price, I also wanted a quote for some maintenance on the vehicle as it had a bad intermediate shaft causing the steering clunk and the front passenger output shaft seal was also leaking quite a bit from the transfer case.I was contacted by Charles Thomas (who I talked to on Friday) on Monday as a follow up to my e-mail, he went over the price, tax, and service fees for having the issues repaired, I told him I would try to get the loan information and approval for him later that day but by the time I was available the bank was closed. As a follow up to that I told him I would know for sure Tuesday as to whether the bank will approve the loan or if we would just pay cash for it. Charles contacted me Tuesday afternoon saying he had other appointments for it. I then got on the phone and got approved through my bank for the vehicle.Charles asked at 1:02 if I was still planning on purchasing the truck. I responded at 1:18 saying it would be later this afternoon because I was in a meeting and my wife was a school teacher and wouldn't get out until later.At 1:35 I told him I got the loan approved and don't know how to get him a check today because my bank is a federal credit union in Michigan, he responded at 1:43PM with the fax number and asked if I could fax it. I asked the loan officer as I was on the phone and she said they don't fax checks but she can send me an approval letter today with the vehicles information and the check will be here tomorrow, she also said she had to contact the dealership regarding the vehicle anyway. I told him that information at 1:45 and was never contacted by him after that 1:43 text message.I called 5 times, all to his cell starting at 2:08, then again at 2:19, then 4:03, then 4:40. And once to the main phone at 2:40 where I was told he was with a customer.I then called your sales manager Jeremiah at 4:41 where I was informed the car was sold. He told me Charles would call me back, which he hasn't done.Needless to say I am very upset about this experience. When Charles first approached us on Friday when we were looking at the truck I told him I had to beg my wife to come back here because of our first experience with this dealership. The first time we came we were looking at a 1998 Corvette, after looking at it I requested a test drive, the salesman went and asked the manager (Jeremiah if I remember) who then came out and asked us point blank "are you wanting a joy ride."That kind of treatment led us to quit negotiations (which were also intolerable, trying to make me sign some paper before we even started) and look at a different vehicle. After purchasing a different 2002 Corvette for more money I returned and found the salesman I originally dealt with who had been calling me once every few days to ask if I was still interested in the car. I pointed out my new one which I was getting the service history printed for (it was originally purchased and serviced at Pohanka) and told him I am no longer in the market for a Corvette.The first experience was excusable but this latest one just isn't. Working hard to get loan information and checks overnighted only to have the salesperson disappear and then sell the car out from under me (I can only assume he sold it because if another salesperson had an up on it I'm sure he'd be doing everything to get a deposit out of me).My wife and I are new to the area (2 years) live in Bristow, VA, 26 years old so have a lot of time left here, and have owned nothing but Chevy's (me 8 of them in the 10 years I've had my license, her 5 in her 10 years). Our latest two being a brand new 2011 Camaro Convertible purchased from Country Chevrolet and a 2011 Chevy Cruze purchased through the same dealership. We were not overly impressed with their sales department either and were shopping for a new dealership. This experience has driven us away from your dealership for life. We will never come back no matter how good of a deal you have on an automobile.

clayprice

Sep 6, 2011

I've purchased several cars during the course of my life (18) to be exact and I have to say that I've never had a better car buying experience than I did last week at Pohanka Chevrolet. I had the priviledge of working with Badr who was extremely professional and knowledgable about the Chevrolet Tahoe. He has a bright future with Pohanka! I was also shocked when I received Pohanka's offer for my trade-in. The trade-in price exceeded my expectations. Every car buying experience should be handled the same way Pohanka handles their customers. OUTSTANDING. I'm a customer for life.

nteh90b11

Aug 11, 2011

Great service and no games. I have purchased three cars from Pohanka and I have always been satisfied. I'll be back to purchase another vehicle.

Mathew.Cronin

Aug 8, 2011

Everyone was great. The people I interacted with were fantastic. From sales, to finance, to the managers who I spoke with during the process - it was great. Very easy, they did everything to take care of me and make sure I got to drive away in the car I wanted. I would go back here even if I move out of state and anyone looking to buy an American car should go to Pohanka Chevrolet.

biggym

Aug 4, 2011

Using USAA Buying Service as a guide, I was provided with three dealership quotes for a 2011 Chevy Traverse with two options. The lowest quote came from Mr. Jeff Bounds,Pohanka Chevrolet, who provided an excellent, but unexpected, out-the-door price. The other two dealerships responded with offers, but not the "out the door" price, which is very, very important to the buyer. Although Pohanka Chevrolet was 60 miles from my home, I felt that Mr. Bounds offer was the only one that covered all the unknowns. I knew the exact price I was going to pay for the Chevy Traverse when I visited Pohanka Chevrolet, and I got it. Mr. Bounds, as his name reflects, does just that. I couldn't slow him down. He quickly negotiated my desires with the sales manager, and finally came up with a satisfactory deal for the dealership and me. I have already recommended Mr. Bounds to one of my daughters, who is interested in a Traverse, as the salesman to see at Pohanka Chevrolet. I then met Mr. Dan McVicar, Finance Manager, and he carefully explained the various items that would benefit my car and me. All his offers were inviting, but the only one I took advantage of was the financing that he offered from Suntrust. Although I had a pre approved loan from NFCU, his offer lowered the monthly payment to what I wanted. Thank you Dan. It was late in the day and I wanted Roof Rails installed on my Traverse. I was told it would take a couple of hours to install them, and I really didn't want to wait another extended period. At the moment, Mr. Bounds introduced me to Ava Kelly, Client Relations Manager, and he told her of my dilemma with the roof rails, and she offered me the use a "loaner car" that evening, and to return the next day and the roof rails would be installed on my new Traverse, and ready to take home. Throughout the years, I have continued to enjoy the excellent relationships with the Pohanka family of dealerships, but this one has been the best. Well done, Pohanka Chevrolet.

hawkeyenow

Jul 27, 2011

First, right after I pulled into the dealership, I was immediately greeted by Phillip Williams. He was upbeat, polite, courteous, and a truly knowledgeable professional. He asked me what my needs were with regards to what vehicle I was choosing and we arrived at the Silverado 1500 with the towing package. The overall experience was quality, the staff at Pohanka get my highest rating for friendly customer service. As for the price well that wasn't bad either. Best Regards!!!

eal

Jul 26, 2011

We had a very responsive, low-pressure, no haggle sales experience at Pohanka Chevrolet. Mark, our sales rep, was very knowledgeable about the car we were interested in. He efficiently led us through the sale process, then spent as much time as WE needed to discuss features and set-up on the car. After visits to other area dealers, we were very pleasantly surprised at how straightforward and supportive our experience was at Pohanka. We will definitely recommend this dealership to others.

pamelaerath

Jul 22, 2011

T. J. was very helpful in finding an Equinox for my daughter with the equipment she wanted and in our price range. He even drove down to Richmond to pick up the perfect car for her!

Alexander42

Jul 20, 2011

Everything was great, and I would recomend (and have reccomended) Pohanka and Howard to others. I would recomend toning down the phone calls and emails after the sale. I seem to be a bit bombarded. Other then that it was great!

chemosaab86

Jul 19, 2011

I purchased a new Cruze for my son. I paid cash. The salesman Anuj was professional and answered all emails and phone calls propmptly. One issue I had was the requirement for a credit check when paying cash. I was led to believe it was the law....9/11 was mentioned. However I have learned it's just corporate policy. I also asked before closing "when are the 2012's coming out" I was informed "not until September" In fact they were probably already on the lot. My fault for not checking before I got there. If I had know the new models were already available I would have probably declined the great offer they made on the 2011. The real problem is that I was contacted by a company representative who I explained my concerns to. I was to receive a return call.....I did not. I have been in contact with Anuj since, and as always he promptly responded.

gmac1

Jul 19, 2011

I actually had a pleasant buying experience for a new Malibu for my daughter. I was contacted by Tim Dabney who was exceptionally friendly, helpful and professional over the phone and in person. I gave him my criteria and he provided me a list of several cars matching my list. The price was super competitive and I was able to pick up my car and complete the necessary paperwork in about an hour. Great experience. I can highly recommend this dealer/salesperson.

LeeAnnHorvat

Jul 18, 2011

Jeff was a great salesperson. Everyone at the dealership was friendly. As a woman, I didn't feel like I was being taken advantage of like I had at other dealerships in the past. Overall, it was a good experience and I got a great car!

sheba1913

Jul 18, 2011

The best group of guys ever. Amir, Mark, and Steve provided great information, and wonderful advice. Thank you for helping me with my new truck.

malcol6

Jul 6, 2011

Great sales and service at Pohanka Chevrolet.Failed to use USAA Auto Buying Service up front which would have GREATLY reduced price. USAA GM $750 discount was applied.

ddeangel

May 18, 2011

I have had multiple cars leased and purchased over the years at Pohanka Chevy in Chantilly, VA but this purchase of a new LTZ Equinox easily surpassed any other buying experience my wife and I have had, not only for a car but for all other purchases! The price was more than a fair deal based on Chevy discounts plus Pohanka's willingness to understand a fair value with their discounts. It was the easiest and fastest car buy of all, and the salesman, Mark Califa, had an honest approach to sales that made the buy such a good experience. My white Equinox LTZ is a knockout and people are very surprised it is not a luxury class SUV. It looks and drives like it. So, we got to know Mark and Eva Kelly, the client relations manager, and we will be going back for service and visiting Mark and Eva to let them know how we are enjoying the car. I had other SUVs in mind after going to the Washington Auto Show but went to Chevy as our first choice - We are so glad we went back to Pohanka!Thanks particularly to Mark, to Eva and Dan, and to Steve Waersch who worked out available discounts for us.Dom and Gail DeAngelisPotomac Falls, Virginia

jpthomas21

May 9, 2011

I have bought my fair share of cars over the past 10 years and without a doubt the best experience I have had came from my most recent purchase at Pohanka. There was a team atmosphere that was so refreshing I am going back for future purchases. Thanks for taking care of my family throughout the process, shoping for a car with a 3 year old is usually a pain, but the sales team made her part of the process and we were very satisfied with our purchase. Thanks so much!!!

Deeking

May 4, 2011

The service I rec'd was exceptional and excellent! I was very happy with my new Chevy Malbu, THANKS POHANKA!When a dealership treat you with respect and just a simple attentiveness like u matter that says to me that I am I. The midst of excellent customer service.

mgoldid

Apr 21, 2011

My old Saturn finally died with 190,000 miles on it and it was not drivable so I needed a new car quickly. I had test driven a CRV, RAV-4 and the Equinox. I really liked the Equinox and picked it up last Thursday.I went in to the dealer tested the car, got approved for 3.59 financing and drove away in about 2 hours. Great service.

NVAShopper

Apr 7, 2011

My purchase was through the GM Family First Program which set a predetermined price on my new 2011 Equinox. My previous GM purchases were Pontiacs and since the Pontiac line was discontinued, I chose Pohanka Chevrolet because it is the closest GM dealership to my home. My salesman, Dave Coggins, was very helpful and answered all of my questions. He was never a pushy salesperson; that is definitely something I appreciated.

Bmblb310

Mar 16, 2011

I was having problems with my Tahoe, walked into Pohanka and Tim Dabney was quick to assist me. I was in a bind and needed to find a resolution. I was helped to find a solution to my problems with my truck and was in there for a few hours. Tim let me look around showing me what I was in need of given my stipulations. I left satisfied with my new Malibu. I appreciated Tim's curtesy and professionalism.

krcole

Mar 16, 2011

My overall experience with pohanka was excellent. My first contact was with Anuj in response to an on-line request I made through my insurance comapny, USAA. He was very prompt and professional in his response and helpful with questions that I had. His follow-up was appropriate and not over zealous. Anuj was very helpful through the closing and gave a very thorough review of the cars controls and features and helped me get the electronics set up.The selection at Pohanka was impressive and Pohanka was the only dealership that came close to having what I was looking for. I felt like I got a fair trade-in on my old vehicle. Although Pohanka is quite a distance from my home, I would do business with them again in the future.Kevin ColeMarch 12, 2011

Kacross

Mar 11, 2011

Tim gave me a very good price on the phone. The dealer in Leesburg didn't attempt to match it. the financing was quick and painless. They were willing to work with us on having my wife sign the paperwork at a later time.I will recomend this dealer to others.

kinchao

Mar 5, 2011

My experience with this dealership was great. I live in Maryland and I was hesitant to go so far to buy a car since I was getting a good deal in Maryland anyway. I'm glad I went to Pohanka. The dealership offered me the best price. I purchased a 2011 Chevy Malibu. I would highly recommend this dealership. I got great price with no hassles and very friendly and fast service. The initial person who contacted me was Charles Thomas. At the dealership, Mark Califa assisted me with everything. Thanks for the new car.

spcg1945

Feb 28, 2011

I FOUND MY BUYING EXPERIENCE TO BE THE BEST I HAVE EVER HAD.EVERYONE AT POHANKA WAS EXTREMELY HELPFUL. I WENT TO POHANKA BECAUSE ONLINE THEIR INVENTORY SEEMED LARGER THAN OTHER DEALERS, SO I KNEW THAT THEY HAD THE CAR I WANTED.THERE WAS NO PRESSURE, NO HARD SELL, JUST A FEELING THAT I WAS GOING TO GET A GOOD DEAL. IN FACT, I HAD A BUDGET FOR ONE MALIBU, SO I WAS OFFERED A MALIBU WITH LOTS OF OPTIONS FOR THE SAME PRICE. MY TRADE IN WAS WORTH MORE WITH POHANKA, AND I GOT FINANCING AT A BETTER RATE THAN WITH CAPITAL ONE BUYING.ALL IN ALL, I WOULD GIVE POHANKA 5 STARS ALL THE WAY AROUND, AND WOULD NOT HESITATE TO RECOMMEND POHANKA.

dickblom

Feb 25, 2011

Got great price through USAA car buying service and Pohanka made it easy to finish the deal within the price parameters agreed beforehand. In stock car matched what I configured in my search. In the process the introduction to the service team helped build rapport.

sgoodri1

Feb 25, 2011

I tend to be weary of auto dealerships, but I have to say my experience with Pohanka and Mark Caifa was on very good. My reason I used Pohanka was that they are affiliated with the Costco Buying Program, there are Chevy dealers that are closer to my home and work. This is my second Tahoe and while I knew that I wanted another Tahoe I needed time to figure the model and options. After multiple visits and working with Mark Califa I figure out what I wanted and the dealership attempted to find one to my specifications. When they could not find what I desired they order it from the factory. I had never done this before, but everything went very smoothly and I had my truck in about a month. The attention to my needs, lower pressure, very good pricing and good communication thru out the buying process was above my expectations. I highly recommend this dealership.

sfmd19

Feb 23, 2011

I was looking for a Malibu in black and cocoa interior. I talked to almost all the dealers and only two of them had it. They were not willing to negotiate any bargains on that 2011 malibu.I got in touch with Pohanka Chevrolet in Chantilly and discussed details of what I was looking for with Tim. He was able to get the car in a couple of days. They were able to offer internet price that was several thousand dollars below invoice.I only had to make one trip to get my car. Tim was exceptional in getting the car delivered to his dealership, all required items installed and detailed in just a few hours. Paper work was ready and I was able to drive away in as little as two hours!I would recommend this dealership to anyone in the market for a Chevy.

MattCarr

Jan 31, 2011

Friendly, professional, customer-oriented dealership. Gave me what I wanted, not what they wanted to sell. Genuinely wanted to make sure I got a good deal and gave me additional factory incentives I was not aware of. Easily the most pleasant experience I have had purchasing a new car.

thansenr

Jan 18, 2011

Pricing was the lowest of the dealerships I'd visited. Tim was very knowledgeable regarding the vehicle and has been able to answer all of my questions. The vehicle arrived in perfect condition and I was able to quickly arrive and drive it off of the lot.

smittyandco

Nov 21, 2010

From the moment I received a responsed to my online search request, Pohanka Chevrolet has exceeded any expectations from the purchase of my 2011 Avalanche. My wife and I spend several months researching with six different dealerships contacting us for business. Pohanka Chevrolet's sales rep Mark Daniels consistently took the time and went the extra mile. Though this dealership was approx a four hour drive from my actual home I was willing to make the drive to get the absolute best deal. The exact same vehicle was located at a dealer in my home town but unfortunately was not willing to work or deal with me. I made the four hour drive to Pohanka and was not disappointed. The entire sales staff even through financing provided a superb experience. I strongly recommend Pohanka Cheverolet for anyone wishing to purchase another vehicle.

traverse2011

Nov 9, 2010

This is the second car we purchased from Pohanka Chevrolet and could not be more pleased. In 2004 we purchased a new Suburban and were very pleased with the price and the staff we encountered. Enuj, salesman, could not have been better in any way, looking out for our best interests while at the same time working for the dealer. In the five years we had the car we returned to Pohanka for every service and were just as pleased. The Service Managers are all outstanding and go out of the way to ensure that the experience is top notch. In 2009 we "downsized" and made a huge mistake in the purchase of a Volvo XC90. The car was nothing but trouble and the Volvo dealer to which we took the car was completely unsatisfactory. Last Sunday we returned to Pohanka and purchased a 2011 Traverse and found all the reasons we liked Pohanka before to be intact, if not better. The experience was completely satisfying from the test drive, to the discussion on different models to the assistance with financing. We in and out in a timely manner. I would highly recommend this dealership to anyone.Thanks,Will Macht

m3tky73

Sep 15, 2010

my relation ship with the dealer personal its emazing cause there always on top of there game and always up dating me with the info about my avalanche thank you so much for the great service that you guys gave me and looking forward for future relation!

lawandco

Sep 10, 2010

I was highly satisfied with the experience of buying at Pohanka with the exception that I wished the inventory had contained a white Malibu that we could deal with in my price range. The people and their professionalism however was highly commendable.

chris2011

Sep 7, 2010

It was a pleasure to work with the staff at Pohanka. They honored my desire to have a 'no-pressure' buying experience. All of my questions were answered quickly, the price was the best deal in the area, and they bent-over backwards to get me every USAA saving possible. I will be using them for all my vehicle maintenance, as well as any future purchases.

oldtar

Sep 3, 2010

Daniel McVicar is an outstanding representative of General Motors and Pohanka Chevrolet. He availed himself to ensure that I was offered the precise vehicle that i was looking for. Pohanka Chevrolet is an impressive facility, both within and without. No high pressure sales such as I encountered at other dealerships. I would definitely purchase another truck vehicle from Pohanka.

jwulff5

Aug 21, 2010

I have rated the dealership the way that I did because our salesperson, Anuj Bharadwaj was so friendly and professional to deal with. Both during and since buying our car from him, he has gone above and beyond our expectations. Anuj really worked to find us the car that worked best for us and get us a good price. He also took so much time in explaining the features of our new car. After the sale, Anuj coordinated service appointments for us. If we we are shopping for another new car, we would definitely return to Pohanka and work with Anuj again.

katbeth2

Aug 21, 2010

Excellent experience! This dealership renewed my faith in Chevrolet. I was so close to never purchasing another Chevrolet in my life.I would highly recommend this dealership. They were honest about the price they could give me for my trade-in and made every effort to get me the lowest car payment based on interest rates and cash back incentives.I would never go to any other Chevrolet dealership in the future after working with Pohanka Chevrolet!I love my new Tahoe!

rahlstrom

Aug 18, 2010

Had a very good, low pressure buying experience at Pohanka on a new 2010 Suburban. Started off looking at two used suburbans after reaching out through cars.com. One thing led to another and the new one is now in our driveway. It was a fast buy cycle as we were leaving the next day for vacation and needed to get home for packing. They pushed things through quickly and our sales rep even followed me back to get a few signatures from my wife rather than make her drive to the dealership. Very professional staff from our sales rep, manager and finance person. Highly recommended.

bwillis

Aug 15, 2010

I worked with both guys: Daniel McVicar and Jeremiah Hill. Both were very friendly, knowledgeable, and professional. I believe they were very sincere and working with me to get the best deal possible. I did not feel pressured nor tricked, when dealing with these two guys. There are a lot of "awful" car salesmen out there - and I dread going to the dealership looking for vehicles, because I do not have the patience to "play the game". I did not feel this way at this dealership and working with these two guys. This is my third Chevy. My very first car was a Chevelot, then I moved up the a Corvette, and now my Tahoe Truck and I am loving it. Thanks guys!!

n2hispower

Aug 12, 2010

All the personnel - salesmen, sales manager, finance manager - were great to work with, very friendly, knowledgable, and put no pressure on us to buy. It was a great all around experience buying our new car. I would definitely recommend Pohanka Cheverolet!

ccifh1

Aug 9, 2010

Mark and Pohanka Chevrolet did a great job in processing our purchase of a chevy equinox. Mark took us on a test ride and it seemed that after we made the decision to purchase several things were going on at the same time. They provided the license plates and inspection saving us a trip to the DMV. THey did the credit check and set up the loan. Mark did an excellent job explaining all of the features of the Equinox and he set up the blue tooth. The reason we purchased the car from Phoanka was because it offered us the lowest price. These cars are very hard to get and we needed one right away and John - the USAA rep there reserved the car for us as soon as we called.Our daughter will now be driving the equinox to Nashville, TN. We are delighted that she will be traveling in a safe car with lots of room to haul personal effects.Frank and Donna Hall

CBaird

Aug 7, 2010

Great sales person, listened to my needs very well and got me in and out of there within 3.5 hours...Got me to a good price on my truck and was able to get my trade-in assessed close to my payoff amount. Bottom line, he was able to meet all my needs and was very friendly in doing so.

djpose

Aug 6, 2010

My family and I have purchased or leased 4 vehicles from Pohanka and each time we have had a positive experience. Daniel McVicar was very patient and helpful with me as I was deliberating between all the different trims and options until finally deciding on the 2011 2LT Camaro. I was very pleased overall and would recommend him to anyone interested in purchasing or leasing a new vehicle.

abbyuhl

Aug 2, 2010

As a sales professional myself, I truly appreciated the service I received by David Coggin at Pohanka. Buying cars is not my favorite thing to do, but with David he was very thorough and treated me like the decision maker that I was.I went to 5 dealers and everyone except this one did not treat me with respect or professionalism. As a woman, I was treated differently than a man. When I went shipping with my husband a second time, every sales person was addressing him first and did not talk to me directly. With Pohanka and specifically this sales person, I had an excellent experience and would strongly recommend them.

rca0850

Aug 1, 2010

Internet buy from USAA. USAA directed me to Pohanka Cheborlet. I knew exactly want I wanted, however, Pohanka in Chantilly did not have it. Mike searched other dealerships, found it quickly and got it to me within 3 days. Great experience. . . new customer for life!

pattywak

Jul 31, 2010

Daniel was great the entire time. He was very nice to work with was able to get us the car of our dreams. We would definitely go back to Daniel to buy our next vehicle. He kept in touch before and after we purchased the car to make sure we were happy with our purchase.

fgillesp

Jul 29, 2010

I chose to purchase my 2010 Tahoe from Pohanka Chevrolet specifically based upon the quality of service received from Mark Califa. I made contact with Mark while reviewing and shopping for vehicles online. My hectic work schedule did not allow me to spend much time in a dealership or on a phone. Mark lived up to my expectations of an internet sales professional to a tee. I shopped several other local dealers who gave me the basic sales tactics trying to lure me into the dealership or ignoring my requests for information. I have already referred a colleague to Mark. This colleague will likely purchase a Silverado in the next few weeks. I look forward to a long relationship with Pohanka Chevrolet and thank Mark Califa for a professional, comfortable, and hassle-free sales experience.

krbrown

Jul 17, 2010

This was a learning experience for my 22 YOA son Jamaal who is just establishing credit after his return from a 1 year deployment to Iraq. The entire experience was great and I think that it is due in a large way to Mr. Mark Califa, beginning with his response to my USAA internet request up to the time we drove the car off the lot. I did notice that the price and availability of the vehicle we orignally chose online was not available and USAA should specifiy this fact when shoppers are looking to buy through the USAA Car Buying Option. However, in spite of everything we were offered a great interest rate that compared to the USAA loan and the car was just what my son Jamaal needs to start off with in his financial endeavors.Thanks Pohanka Chevrolet! My son has a question however about the large poster that hangs in your Chantilly showroom. Can you tell us a little bit more about it and why there is such a disparity between the men in the photo.

latina10

Jul 10, 2010

The overall experience at Pohanka Chevy was amazing. We arrived during their rush hour and still received the fast car buying experience out there. Thanks to Jeremiah we are very happy with the whole experience. The managers and even the GM stopped by to make sure my needs were completely satisfied.

dexeul

Jul 7, 2010

Charles Thomas was my sales person when I purchased a Tahoe from Pohanka Chevrolet. He was very attentative to both my expectation and requirements. We were able to get the vehicle that I desired down to my expected price.I was impressed with his technical knowledge and his professional demeanor. Additionally, the administrative and paper work of the sale were smooth and timely. I am completely satisfied with the sale process.

stewart.xx

Jul 3, 2010

I went to a few other dealers and then to pohanka. Pohanka had a better price at the start than the others had at the end of negotiating. The actual buying process took a long time but they were very attentive and detail oriented. Charles expertly answered my questions, without ever being pushy.

ziggy101501

Jun 2, 2009

I brought my car to Pohanka Chevrolet this spring(09) because the AC was not working I was told by several employees/mechanics that there was a crack in my AC compressor and it needed to be replaced I received an estimate of over 1500 for parts and labor, the "mechanic" refused to even try to recharge my ac saying that the "crack was too big" and that "all the coolant would just pour right out" I took it to another garage who recharged my AC and have had no problems since, being as there was no damage at all to my compressor it just needed new coolant. This dealership is the epitome of a dealer ripoff shack there is no way the mechanic saw any type of damage there was none. During that same visit I was also charged 45 dollars (which I was told was a discounted price) to have my spark plug re-threaded after they damaged it on a tune up they had performed a month earlier causing a spark plug to misfire. I was told there was nothing they could do about the charge even though the damage was theirs.

gmguy01

Mar 14, 2006

Had fuel pump serviced at this dealership. When I arrived to pick it up, I proceeded to the gas station to fill 'er up. As soon as I inserted the nozzle and began the fill up, gasoline quickly rushed from underneath the car all over the place. I took it back immediately and the tech forgot to attach the nozzle to the tank... Brilliant! I then proceeded back to the same gas station and filled it up this time without the super-soaker action from underneath the car. When I started it back up, the fuel gauge still said I had an 8th of a tank. Those rocket scientists forgot to attach the fuel sensor! What a waste of an entire evening after a long days work. Thank you Pohanka for being a crackerjack waste of time, space, and air!