Used Cars for Sale at Pohanka Honda of Fredericksburg in Fredericksburg, VA

Elexes Waddell

Nov 14, 2016

Over the weekend I purchased my first vehicle through Pohanka Honda of Fredericksburg. I had a fantastic time touring the facility during there "Vets and Pets" event. I was referred to the dealership by my uncle and aunt who purchased their HR-V through Nathan Coleman. Nathan made the experience quick and easy while fulfilling all of my requests. At the end of the day I love my CR-V and thank Nathan for his service! #5STARS

Jodygood

Nov 14, 2016

I wanted to lease a car to replace my 15 year old CRV. This was the only dealer of all I tried that even tried. I got the perfect car. Thanks to Terry Jones and Mallie Stevens, Jr. for all they did to make it possible.

Stevie Lane

Nov 13, 2016

Yesterday I left home with my beautiful brand new 2017 Honda Civic. The entire process was easy with no pressure and I couldn't be happier with the entire buying procedure. Our fantastic salesmen Bruce Thomas was amazing to work with. Gave us all the details on the car and made sure we were happy with all the specs and answered any and all questions we had. He is by far my favorite at any car dealership I have ever been too!! Thank you Bruce, for making my experience at Pohanka Honda great.

Jodygood13

Nov 12, 2016

The sales staff treated me cordially and with respect. They listened and then came up with a plan that fulfilled my needs. Then the finance people followed it up with the same type of service. I was impressed with the overall management and professionalism of all the employees that I had the pleasure to deal with. I would recommend then to anyone interested in either a new or a used car.

Bonnie

Nov 7, 2016

Brought my 2015 Accord in for a software update. While relaxing in the comfortable waiting area, I was approached by Sandra Jones, Upgrade Specialist. I had been thinking about the possibility of updating to a new Accord, but felt the financial impact on our budget would prohibit it. Sandra called Chad Hines over to discuss options. I had previously purchased 2 new cars from Chad, Sales Consultant, and knew him to be easy to work with as well as a "straight shooter." Turned out that because we don't drive a whole lot of miles, and we like to drive a new car, made sense to lease instead of buy. Now leasing a 2017 Accord, same type as before, for 100.00 less than our previous car payment. In 3 years we will bring it back in and lease a new one! Tyler Coles , Financial Manager, explained all costs and paperwork with care and efficiency . The whole process was stress free and went smoothly. My husband and I wholeheartedly recommend the great people at Pohanka Honda! Oh....and Dixie, who handled the software update on our "old" Accord" was just great, too! She checked my car in and kept me updated on progress of the car, and even called the next day to see if I was satisfied with service and to offer assistance in the future. Well done, Pohanka Staff!

Trey Lindsaey

Nov 7, 2016

Excellent buying experience!Nathan Coleman (saleperson) was wonderful to deal with - he provided straightforward and honest pricing. There were no changes or games when we arrived at the dealership to buy the car. He is not aggressive or the hard-selling type, just honest and easy to deal with.Also, Santo in finance was wonderful to deal with - no games, no hard sell, just honest good service.The whole buying process did take 3.5 hours but this is pretty much typical, and our deal took a bit longer with a military out of state registration (PA) which Santo handled so the PA plates will just be mailed to me.Highly recommended dealership.

Happy Car Buyer

Nov 7, 2016

Contacted Pohanka, dealt with Alexandra Seaman and Jim Calvert for a wonderful car buying experience and would highly recommend Jim or Alexandra and the dealership!

Jeff Snavely

Nov 7, 2016

Excellent buying experience! Nathan Coleman (saleperson) was wonderful to deal with - he provided straightforward and honest pricing. There were no changes or games when we arrived at the dealership to buy the car. He is not aggressive or the hard-selling type, just honest and easy to deal with. Also, Santo in finance was wonderful to deal with - no games, no hard sell, just honest good service. The whole buying process did take 3.5 hours but this is pretty much typical, and our deal took a bit longer with a military out of state registration (PA) which Santo handled so the PA plates will just be mailed to me. Highly recommended dealership.

Scion owner

Nov 3, 2016

My sales person Jenny was not what you expect for a used car salesman. No pressure buy. I'm sure it helped that I was in love with the car. This was my first car buy from a dealership and I'd say a pleasant one. They were upfront. Personable. And even threw in a free pretzel. I bought a 2011 scion tc and she's been driving like a dream. The only reason I gave four stars on the repairs is because I noticed a day later that the right passenger side headlight display had a missing bulb (Jenny I'll give you a call about this! Ahaha) other than that I was very happy with the experience, the treatment and the buying process.

Scott

Nov 3, 2016

Went in to purchase a used 4 Runner I had researched online. I'm a single Father and was very pinched for time. Jenny made it happen is short order! Fantastic experience all around!! Dealership provided a ride for me to return my rental vehicle during rush hour in traffic. Was picked up and shuttled by an amazing gentleman, Yousef. He then saw to it that my daughter and I had a vehicle to go get dinner while the truck was being prepped. Overall, Fantastic exp. !!

Krishna Suman Gagannadamu

Nov 2, 2016

I was shopping online for almost a month looking for the right trim/color w/honda sensing package, within my budget and found pohanka honda fredericksburg which is 100 miles away from my home in Maryland. I requested for a quote over the email/phone and finally got an incredible deal from Pohanka Honda and no one in MD was ready to beat that. I drove to fredericksburg and bought a new Honda civic 2016 EX-L trim with sensing package and I absolutely LOVE it! Its worth the trip!! My experience at Pohanka was amazing. Great and trustworthy dealership, neither sales nor the finance folks were pushy or trying to up sell anything. I'm glad Alexandra Seaman was my sales consultant and she went above and beyond my expectations. All the pricing/numbers have been discussed upfront with Alex and she emailed me the pricing information clearly before my trip to the dealership. No games/tricks played.The entire purchase process was very smooth, She is very professional and friendly. I asked numerous questions during the test drive and while signing the papers and she answered all my questions patiently. In fact, she stayed very late for me, helped me hookup my phone with APPLE Car play, Google Maps and demonstrated all the features before i drove off from the lot with the new car. If anyone is looking for a new car. Go see her for a great deal..Alex, you made my day!! Thank you again!!!!

Sheree

Nov 2, 2016

Alexandra Seaman went above and beyond for us when we bought our car through Pohanka. She personally delivered our new car to us and was so great during the whole process!

krishna gagannadamu

Nov 2, 2016

I was shopping online for almost a month looking for the right trim/color with honda sensing package and a good deal, finally found pohanka honda fredericksburg which is 100 miles away from my home in maryland. I requested for a quote over the email and finally got an incredible deal from Pohanka Honda. I purchased a new honda civic 2016 EX-L trim with sensing package and I absolutely LOVE it! My experience at Pohanka was amazing. Great and trustworthy dealership, neither sales nor the finance folks were pushy or trying to upsell. Im glad Alexandra Seaman was my sales consultant and she went above and beyond my expectations. All the pricing/numbers have been emailed to me and explained clearly. No games/tricks played.The entire purchase process was very smooth, She is very professional and friendly. I shooted ton of questions during the test drive and while signing the papers and she answered all my questions patiently. If anyone is looking for a new car. Go see her for a great deal..Alex you made my day!! Thank you again..

Liz Chagnon

Nov 1, 2016

Jenny Reid was as awesome sales representative to work with. I purchased one used car on September 26, 2016 for my daughter. We were both devastated on September 29th when it was in an accident with a hit and run driver and had to be totaled. Jenny knew that time was of the essence and she was able to help us find snort car on October 1, 2016. Jenny is a true professional who believes in surperior customer satisfaction.

Tonterlisa Norris "2017 Honda Accord Touring"

Oct 31, 2016

I have to say, working with Jenny was pure pleasure. The process went very smoothly, and her service was beyond OUTSTANDING. She even took the extra step to make sure the service department did their due diligence, when they forgot to install accessories I purchased for my new Honda Accord. But Jenny, ensured all accessories were installed and working properly, and even made sure I was comfortable with driving the vehicle prior to leaving the lot. I would definitely work with her again, should I purchase another Honda from this dealership. Tonterlisa NorrisUSMC MGySgt (RET)

G. Whitehurst

Oct 30, 2016

We live in Va Beach, VA (2.5 hours away) but it was well worth the drive to get our new CRV. Sean Bennett was an excellent sales person. Gave us a great price, met us at 8:30am to expedite the process, personally added wet shine to our tires. I can't say enough wonderful things about him! This is our 7th Honda and this, by far, we our best experience yet! This dealership is A1 and will become our new place to buy our new cars!

George

Oct 30, 2016

Jenny made the complete buying process painless. From the test drive to the purchase it was just as smooth as the car I bought. Thank you very much. George

Jeanette

Oct 30, 2016

I had a very delightful experience with Pohanka Honda . Nathan Coleman was very knowledgeable and helpful in identifying a vehicle based on my preferences. He went the extra mile in getting me a price that worked for my budget (getting me a 2016 price for my 2017 vehicle!). Mr. Hawkins worked with other banks to get an even better interest rate than what I walked in the door with. The amount of time, however, that this process took was over 4 hours and was too long. The latter is the only reason my scores are not 5 across the board. If there was a 4 and 1/2, this would have been my "overall score".

Marlon McBride

Oct 30, 2016

Great car buying experience from top notch salesmen Nathan and Yusef. They are the living embodiment of "customer service". If you are looking for a great, stress free experience, Pohanka Honda is the place for you.

Courtney

Oct 29, 2016

Nathan was very kind and helpful. I will refer him to all my friends and family

Nancy and Don WIlson

Oct 29, 2016

We have just purchased our second Honda Accord from Don Erickson of Pohanka of Fredericksburg. It was a pleasant experience due to Don's knowledge of the Accord. He explained all of the latest electronic features of the Accord Touring model. He was very helpful but not high pressure. We would recommend him to anyone interested in a Honda. Joe Mang was also helpful in giving us a talk on the electronic features of the car. Both of them encouraged us to return for more help if we encountered any difficulty with the new technology.

Raja

Oct 29, 2016

They not only give great deals on cars, the customer service is awesome. Drew was the sales guy that I worked with for my car purchase , he did a great job By making the whole process look easy and smooth. I highly recommend.

Doris and Leo

Oct 28, 2016

Juanita Murphy was a great salesperson. She was well experienced and very patient with us through the buying process. We enjoyed working with her and we were surprised that she followed up with us after we bought the car. She was available even after we bought the car for any questions that we had.

Love Hondas!

Oct 28, 2016

I went to Pohanka Honda in Fredericksburg, VA for my car to be serviced. I had recently received an invitation in the mail to come in to take take a look at their new vehicles. I had been shopping around for a mid-sized SUV for several months and decided to see what was available at Pohanka. I used the car buying service through my insurance and was immediately contacted by Ms. Jackie Palmer. She was courteous and professional and knew the vehicles well. I ended up purchasing a 2016 Honda Pilot and love it!! Jackie was amazing and never made me feel pressured into anything. She was patient and I would recommend her to anyone looking for a vehicle with Pohanka Honda. GO SEE JACKIE PALMER!!

lovin hondas

Oct 28, 2016

Went to Pohanka Honda to have my Honda Accord serviced I had also been browsing for a mid sized SUV for several months. I used the car buying service through my insurance and was contacted by Jackie Palmer from Pohanka. I felt very comfortable with her and she was very knowledgeable about the Honda vehicles and products. I was very impressed with her professionalism and was very happy with the fact that I did not feel like she was pressuring me into purchasing anything. I purchased a 2016 Honda Pilot with Ms. Palmer and have not regretted it for one moment. Jackie was excellent and I would refer anyone to her. She was great to work with! If you are in the market for a vehicle, go see JACKIE PALMER!!

TheDawnMarie

Oct 26, 2016

I visited Pohanka Honda a few weeks ago and purchased a 2012 Nissan Sentra and I absolutely LOVE it! There is not one bad thing about it. My experience at Pohanka was amazing. Alex Seaman was my sales consultant and she went above and beyond for me. I plan on sending everyone I know her way! Thanks, Alex, for my car!!

C. Toups

Oct 25, 2016

I shopped online for a used work van and found the best deal at Pohanka. Tyler Massey answered all my questions quickly and was great to work with. I flew in from 1100 miles away and he arranged to have Emily Nouv pick me up at the local train station and bring me to the dealership to finish the paper work so I could drive home. They both made the process as easy as possible. Many thanks to them!

Karen Eroh

Oct 25, 2016

Everyone involved in my Honda purchase today has been friendly and very informative. My experience was pleasant.

Lthomas

Oct 1, 2016

Had a great car buying experience at Pohanka Honda of Fredericksburg. Dana took the time to show all the options in my price range and was very patient while I made a decision. I would recommend Pohanka!

Karen

Sep 19, 2016

I went to this dealership with no intention of buying a car that day but to look at the colors available on the Ridgeline and to see what the "out the door price" price would be. I was introduced to Matthew Lazar who was extremely pleasant and very sociable. Matt was very knowledgeable about the new Ridgeline even though Honda did not make a Ridgeline last year. Matt worked with me and was able to get me a great trade in price on my old Honda (sight unseen) even with a head gasket leak! I left that day with a new 2017 Ridgeline in the color I wanted. I highly recommend Matt Lazaar if you are looking for a pleasant buying experience. Thanks Matt!

Honda Civic Owners

Sep 17, 2016

We wanted to upgrade our 2009 Honda Civic to a new 2016 Civic Coupe. We had contacted Alexandra Seaman before driving down to test drive a car. She gave us an out the door price that we found to be reasonable. We test drove the car and found it to be what we wanted. We traded in our 2009 Civic and received a fair and reasonable trade in. This was the best car buying experience we have ever had. Alex was extremely knowledgable and easy to work with. We would definitely recommend buying a car at Pohanka Honda!

Jon Whiting

Sep 3, 2016

In spring 2016, my mom and sister broke down returning from D.C. Mom's Honda van was not shifting right and stopped running. After being towed to Pohanka Honda, we were given a quote of between $2500 and $3000 for a new alternator and transmission overhaul. Mother decided that she would not repair the 1997 vehicle. When I went to settle the diagnostic bill, I was shocked that they charged us $450! Afterwards, having charged the battery, I DROVE the van to my mechanic who informed me that the issue was the alternator only. It seems the transmission won't shift right if the charging system falls below a minimum. The fix cost less than Pohanka's diagnostic! The van shifted perfectly. Either the dealership mechanics didn't know about this issue or they were trying to make some serious profit by overcharging my 90+ year old mother! I sent an email and left a message for the service manager without reply. Whether incompetent or unscrupulous, I'll not go back.

Satisfiedconsumer

Aug 31, 2016

This is our fourth Honda purchased from this Honda dealership ! We've always had a great response from sales service or questions . This car was no exception! I can't imagine shopping anywhere else. We highly recommend Yousaf as a pleasant and knowledgeable sales person. Issac, Sandra and Nathan helped form a great team to get us in our new car and out the door ! Kudos to Pohanka Honda .

Mwss78

Aug 30, 2016

Terry made it easy to purchase a new vehicle. Good deal and service. He made sure that we were satisfied our car. Recommend Terry to our friends.

Penney

Aug 23, 2016

I just purchased a Honda CRV from Pohanka Honda of Fredericksburg. This by far was the best car buying experience I have ever had. I worked with Terry Jones and he was a huge pleasure to work with. He listened to what I wanted in a vehicle and is very knowledgeable and told me everything I need to know and answered all my questions. From start to finish Terry gave me AAA++++ service all the way and the follow-up is great too. If you go to this dealership I highly recommend that you ask for Terry Jones. Pohanka does a wonderful job and is a great dealership and definitely would return to purchase another car.

Another Happy Customer

Aug 17, 2016

The entire team at Pohanka Honda of Fredericksburg - including Terry Jones - are professionals in every sense of the word. The process from start to finish, resulting in our decision to buy a 2016 Honda Odyssey, was very positive and seamless thanks to Terry's outstanding customer service. He has my, and my wife's, highest possible recommendation!!

hapy customer

Aug 11, 2016

Hadd a wonderful experience at this dealership. All the employees were very bice even those who were not involved with my purchase. Mr. Adams was THE BEST sales person. He put no pressure on me to buy. Walked me through all the extra in my car.

pryo7654

Aug 7, 2016

I recently purchased a Honda Civic from Pohanka Toyota of Fredericksburg. The sales represent was very knowledgable of the cars features. he went out of his way to ensure I was completely satisfied. I will defintly go back there in the future.

A Happy Buyer--SAD CUSTOMER...

Aug 5, 2016

The Service Department needs more people. Work quality is thorough and very good, but it also takes too much time to complete simple tasks. The most important aspect of a complete customer satisfaction is a good product with good support and Honda lives for that ideal. I hope they can improve wait times but retain their excellent work quality.

Ares

Aug 4, 2016

I recently purchased a vehicle from Pohanka. Terry and Don who assisted me were very professional - experienced, knowledgeable, and patient. Their email responses to questions were very prompt. I sent Terry an email that we will be at the dealer in 15 minutes to test drive a car, within minutes of arrival, Don had us set up and ready to test drive the car that we like. It was already late that Thursday night but Terry and Donald accommodated us until all our questions were satisfactorily answered. It was already past 9 pm and so didn't want to start the transaction and to ensure that we like the vehicle that we test drove, Terry surprised us with an approval to take the vehicle home with us and return it the next day. The quality of customer service was superb. I never felt pressured into buying nor even felt trapped in to a deal. The finance department was very helpful too; Nathan was able to get me a lower interest rate, better than what I already had. Overall, it w as the best car buying experience I ever had. Pohanka, specifically the "Dynamic Duo" Terry and Don are very highly recommended!

A Happy Buyer--SAD CUSTOMER...

Aug 2, 2016

Pros: Concise but informative coverage of all sales related topics. Competitive pricing and excellent overall products. Accommodating salesforce and average customer friendly environment.Cons: Long waiting times for service. Non-transparent sales contracting. Accurate product pricing requires thorough review of the fine-prints and details. Dealership employees seems to be too busy and stressed-outOverall: Great sales team! Kuddos to David and Nathan. Both has been very helpful and very patient.

clarissa505

Aug 2, 2016

Kelly Grimes did not disappoint me. The day i decided to buy my CRV i was driving my rental car and since i cannot find nobody to drive my newly bought CRV to my home Kelly offers to drive my car all the way to my residence. She went above and beyond and it made my day.

s12345

Aug 2, 2016

Had a wonderful experience with this dealer and especially the sales person Mr Terry who had been very helpful and was available during the entire purchase process.There are still areas that the dealership could improve.

Alec1234

Aug 1, 2016

I completed most of my research on the internet and when I decided to go with a Honda, Pohanka Honda stood out on price and I received tremendous service from Terry Jones. He was professional and very knowledgeable. The whole experience was A+.

nackerel4

Jul 30, 2016

Shawn Bennett was a fantastic salesman for Pohanka Honda. He listened to our feelings about the car we were searching for, and worked with us to find the best car to fit our needs and budget. He was not pushy and was very patient with my wife and my questions. We got a fantastic price and my wife is looking forward to driving her new Civic for years to come. Although a long process, it was a very easy process. When the time comes to purchase a new car, we will definitely visit Shawn at Pohanka again.

PTucker

Jul 26, 2016

My wife and I drove over 3 hours one-way to buy from the wonderful people at Pohanka Honda in Fredericksburg VA. Before and after the sale, Keisha Cancel was a pleasure to work with. Keisha went the extra mile through the entire car buying process. The sales manager, Tim Willis, also went out of his way to make sure we were taken care of. If getting the best deal wasn't enough... the service we received made it well worth the drive. I would highly recommend giving Pohanka Honda of Fredericksburg the opportunity to earn your business, you will not be disappointed.

Loving my 2016 Honda CRV Touring

Jul 25, 2016

This was a very easy process, since we were just at this dealership 2 months prior to purchase a 2016 Honda CRV-Touring (it was totaled in an accident). We had already picked out the new CRV-Touring, we even had the dealer # of it when Terry approached us. Terry did an awesome job, and thought we would have been in and out within 2 hours. But the financing department, once again, dropped the ball. WE were going to just write a check for the new car, ended splitting 50/50. We were there way too long for a simple process. Terry kept us calm and we thank him for all our concerns to be met.

Kathyj51

Jul 21, 2016

Shawn Bennett listened to my timing and what I wanted and needed for my next car. He let me know what the deals were, which led me to a used Hyundai Tucson that I am very happy with. After financing was obtained, I met with Isaac Hawkins for financing He led me through the experience with knowledge and expertise.

ajminear

Jul 21, 2016

We had an amazing experience with Pohanka Honda! Kelly Grimes answered all of our questions through e-mail, since we were overseas at the time, and then over the phone. She was knowledgable, kind, and enthusiastic, and worked hard to get the best deal for us. We recommend Pohanka Honda for a great new car, and Kelly Grimes above anyone else!

12Bryan12

Jul 18, 2016

I went to Pohanka looking to lease a Honda Civic. I was assisted by Terry and received amazing assistance in finding the perfect lease at an affordable price. It took a while to process all the paperwork and the business managers took longer then I would have expected, but Terry was by far a knowledgeable and likable sales representative who made sure all my needs were met. I would recommend going here if you are interested in leasing a vehicle and ask for Terry. I would take future business to him and the future.

Scott471

Jul 14, 2016

I dealt with James Pontius regarding the sale of a new Honda Accord. Due to my hectic and unpredictable schedule, all correspondence was done via email. James was very professional and friendly throughout the entire process and answered all my questions and concerns promptly. All the employees that I encountered at Pohanka Honda were a pleasure to deal with. I would highly recommend this dealership. It was one of the most stress free car buying experiences I have had to date.

Tina75

Jul 9, 2016

I arrived at 6:30 p.m. on a Tuesday night and Mr. Terry Jones met me at the door with a smile! He had the van I had seen online all ready for me to test drive. He was Very professional and Great to work with!!! I couldn't ask for a better sales man.

hondaguy

Jul 4, 2016

Pohanka Honda's Terry Jones is exceptional! He is very friendly, knowledgeable, and seems to go out of his way to set a fair price. It's obvious how much he values the satisfaction of his customers! I would recommened him without reservation. The dealership itself seems a bit predatory with its over 2,000 dollar fees (including taxes, "dealership fees", etc.) just to lease a car -- none of which were negotiable unlike other dealerships.The wait time was long: 5+ hours (including test drive, negotiating, and paperwork). The financial manager seemed over his job and complained the whole time about being there past closing hours, which is understandable but not very professional.

Nudave

Jun 30, 2016

I highly recommend Pohanka Honda of Fredericksburg and, in particular, Terry Jones our sales rep. Very professional and easy to work with. This will be my first stop when I buy my next car!

Teresa Young

Jun 29, 2016

Terry Jones, Is a great Sale Rep. He did everything I asked and finally we agreed on a price. He explained everything about the car I brought. I believe there should be the Sales Rep that your dealership uses for everyone! Mr. Hawkins was not happy about because he tried to included an extended warranty onto my sales that I did not ask for and didn't tell me. I didn't know until I look what he added. Was disappointed in that. Sharon Martin chatted with me while Terry check with Management. She was great!!

James loves his car

Jun 25, 2016

Place is so convenient to go,a lot of cars to choose from many brands,service is great.Place is clean,waiting area and coffee shop,lobby area nice.I will recommend this car dealership to my family if they're looking to buy a new or used pre owned car.

chey2016

Jun 23, 2016

Hopefully I drew you in with the title of my review. Recently moving to VA as an intern and dealing with a broken down vehicle within the first month and a half upon arrival, Virginia had not proven to be the place for me. As a college student frequently traveling for work and soon to be on the way back to school after the summer, I needed to find a reliable vehicle. The representatives that appear on their website were ACTUAL reps that were alive and well at this facility. Although I felt a little pressured into rushing into buying a vehicle in the beginning of my process, my overall experience was phenomenal! I absolutely love Mr. Jones and Mr. Stevens for assisting me with buying my vehicle and also comforting me into making such a huge decision by myself. They were both honest and respectful, and they were extremely personable. Even received a card in the mail! (Thanks Mr. Jones) I appreciated all of their assistance and recommend that if you are to come across this establishment, whether it be for a new or used vehicle, speak with these two. They make a great team and you can tell they enjoy what they do...but of course keep in mind that they are salesmen at the end of the day. :p

John G.

Jun 23, 2016

It has been over a year since I purchase my used Honda. There was no hard sale and they listen to my needs and what I could afford. When I think about buying another vehicle, they will be my first stop in looking.Sincerely,John Grimes

Tim

Jun 10, 2016

My wife and I went in Sunday to buy the new 2016 Civic. The dealer had the car I wanted in stock, but unfortunately the passenger seat was too low for my wife to see over the dash. Our salesman (Terry Jones) was very understanding and worked to find a solution. We looked at the 2016 Accord and this car was unfortunately above our price point for the options I wanted. The solution was a 2015 certified pre-owned EX-L/w NAV with less than 4500 miles. Absolutely a wonderful car to drive on my daily commute with great gas mileage and power from the 4 cyl and CVT. The entire experience was very pleasant and low stress. I had pre-approved financing, but BreAnn Waller was super helpful and found me a better rate through Honda financing.Without a doubt, one of our more favorable car buying experiences.

3DJ's

Jun 10, 2016

Yusef Adams the sales consultant that came to greet me and my family was very cordial and knowledgeable of his job. He was extremely helpful and made the car buying experience great! I'd remind my family/friends ask for Yusef when looking to buy a car!! Kudos

CleverB

Jun 5, 2016

This is my second new Honda purchase from Pohanka Honda and they did a fantastic job! The car I wanted was very specific and very hard to find. I inquired online to be sure they had it in stock before I made the long drive there to see it. Shawn was amazing and VERY patient. He was very helpful throughout the entire process and even after. I will be sending business his was and plan to purchase another Honda from him next year for our son.

JTHALL

Jun 3, 2016

Ms. Kelly Grimes is no nonsense, customer service-oriented Sales Consultant of the highest caliber. I have purchased (7) vehicles through the years and dealt with many more Sales Consultants in the process. I've never met one with the professionalism, enthusiasm, knowledge or candor as Kelly. Throughout our discussions, I never felt as she trying to up sell me or "blow smoke" in response to my questions. In fact, I weighed different options before purchasing the model/trim/package that I did and her counsel was informative and reflective of my concerns that enabled me to make a decision I am very satisfied with. Pohanka Honda of Fredericksburg is a great place to do business. However, I'm always on guard when entering a dealership and leery of the upsell. Kelly disarmed all of that and made it feel more like a friendly conversation than a business transaction. For that, she earned my trust and future business.

wdwynn

Jun 3, 2016

My daughters have loved this place for their free hot chocolate since the first time we came several years ago. I personally like their coffee drinks! The dealership is very open, comfortable and clean. The bathrooms are excellent also. But the service was great too... Yusef was a Fantastic salesman, very knowledgeable, accommodating, and patient. Jacob in finance was Terrific. He explained everything and made the paperwork easy even late at night when we were all exhausted. Conner in the Service Department, was Great! He was very helpful, courteous and ensured we were happy with our end results. And I can't forget to mention A.C. our shuttle driver - he was very congenial. Normally you feel uneasy when a stranger has to give you a ride but he made us very comfortable. Getting a free shuttle to and from a restaurant or store while you wait for your car's service is a great amenity. Every time I have come to the dealership whether getting service or buying a car, everyone is very friendly and helpful. I highly recommend Pohanka Honda of Fredericksburg and usually I'm not one to enter a review, but Yusef, Jacob, Conner, and A.C. made me want to enter one! We had to come back several times over the Memorial Day weekend and when they saw us, even if we weren't there for them, they stopped and spoke, great bunch of guys!!!!!

JTHALL

Jun 3, 2016

Ms. Grimes is no nonsense, customer service-oriented Sales Consultant of the highest caliber. I have purchased (7) vehicles through the years and dealt with many more Sales Consultants in the process. I've never met one with the professionalism, enthusiasm, knowledge or candor as Kelly. Throughout our discussions, I never felt as she trying to up sell me or "blow smoke" in response to my questions. In fact, I weighed different options before purchasing the model/trim/package that I did and her counsel was informative and reflective of my concerns that enabled me to make a decision I am very satisfied with. Pohanka Honda of Fredericksburg is a great place to do business. However, I'm always on guard when entering a dealership and leery of the upsell. Kelly disarmed all of that and made it feel more like a friendly conversation than a business transaction. For that, she earned my trust and future business.

Wdwynn

Jun 3, 2016

My daughters have loved this place for their free hot chocolate since the first time we came several years ago. I personally like their coffee drinks! The dealership is very open, comfortable and clean. The bathrooms are excellent also. But the service was great too... Yusef was a Fantastic salesman, very knowledgeable, accommodating, and patient. Jacob in finance was Terrific. He explained everything and made the paperwork easy even late at night when we were all exhausted. Conner in the Service Department, was Great! He was very helpful, courteous and ensured we were happy with our end results. And I can't forget to mention A.C. our shuttle driver - he was very congenial. Normally you feel uneasy when a stranger has to give you a ride but he made us very comfortable. Getting a free shuttle to and from a restaurant or store while you wait for your car's service is a great amenity. Every time I have come to the dealership whether getting service or buying a car, everyone is very friendly and helpful. I highly recommend Pohanka Honda of Fredericksburg and usually I'm not one to enter a review, but Yusef, Jacob, Conner, and A.C. made me want to enter one! We had to come back several times over the Memorial Day weekend and when they saw us, even if we weren't there for them, they stopped and spoke, great bunch of guys!!!!!

S.M.

May 26, 2016

I had a great car buying experience with Yusef. He was not at all pushy and was all around very easy to work with. He fought hard to get me into the car I wanted at a price I could live with. Yusef worked with us, management worked with us, and in the end I left truly happy with my purchasing experience and my vehicle. Financing didn't take nearly as long as I thought it was going to, which also made me very happy. That certainly hasn't always been the case for me with car buying experiences so I'd definitely go back there again.

CapsFan

May 19, 2016

I decided to trade my Toyota Sienna for a Honda Odyssey. I contacted Pohanka Honda in fredericksburg via email for a price quote. Shawn Bennett contacted me back and was able to provide me with quotes that beat the other DC area dealerships. When I came to the dealership Shawn and Kingsley did everything necessary to meet my financial goals in this purchase, and ultimately sold me a new Honda Odyssey EX-L with RES several thousand dollars under MSRP. They also matched the Carmax appraisal on my trade. These guys truly want to sell cars and deserve a visit if your shopping for a Honda!

Definitely an Odyssey

May 18, 2016

Due to a number of recalls on my aging Honda, I have had several experiences with the service department at Pohanka Honda. Their waiting room is second to none - and it needs to be. If they tell you it will be be one hour, expect it to be three. Three hours - make sure you have a neighbor get your kids off the bus - you'll be moving in for the day. Cost of repairs is high. Upsell pressure is high. Nice that they have coffee and tea...but since I don't drink either of those...no help here. Grateful that they fixed my car...wishing I did not waste an entire day here...over and over and over. If it were not for the I95 traffic, I would go into D.C. or into Falls Church to get my Honda serviced.

Aaron

May 12, 2016

Purchasing from Pohanka average. Took much to long as I knew what I wanted. I had some accessorys put on the vehicle along with multiple problems with my new van. Needless to say I had a lot of interaction with the service department and they are great. Dixie Storm is the only reason I did not call Honda and raise xxxx about the vans issues. I would go back to Pohanka almost solely because of Dixie. Is it normal to like your service agent more than your new car?

NedO3

May 11, 2016

I called to ask if the team would be able to get our family in-and-out in an hour or less so we could get the kids to a Doctors appointment. Mike said, "should not be a problem at all." When we pulled into the lane, there were maybe six to eight other people pulling in for service as well. Mike kept to his word and got us out in 50 minutes. We can't say enough good things about this Pohanka store. Ray O'Bryhim the GM and Mike Fink in charge of service keep giving exceptional customer service around every turn. Thanks ALL!

pcharran

May 7, 2016

I went to several dealerships knowing exactly what I wanted. Pohanka didn't have what I wanted on the lot. So, they went out and found me the vehicle I was looking for. You can't over sell service like that. An all around excellent experience.

DevM

May 7, 2016

I went to several dealerships knowing exactly what I wanted. Pohanka didn't have what I wanted on the lot. So, they went out and found me the vehicle I was looking for. You can't over sell service like that. An all around excellent experience.

New Honda lover

May 7, 2016

Was looking to trade my 09 altima in for a 2013 Honda accord but got a better deal and walked out with a brand new 2016 Honda civic. Yusef was so very easy to work with and did everything to get me in my brand new car. Everyone I had contact with at this dealership are so friendly and knowledgeable will definitely recommend other. Thanks Yusef, Shawn, Nathan and everyone else that took care of me!

Tish0876

May 6, 2016

Was looking to trade my 09 altima in for a 2013 Honda accord but got a better deal and walked out with a brand new 2016 Honda civic. Yusef was so very easy to work with and did everything to get me in my brand new car. Everyone I had contact with at this dealership are so friendly and knowledgeable will definitely recommend other. Thanks Yusef, Shawn, Nathan and everyone else that took care of me!

SaranR

May 4, 2016

To start with, even though I had a similar offer in other place, the one & only reason I gone with Pohanka was Salma Khalifa!She came over on her off day to help me with my purchase and she made sure I'm fully aware of all features in different models so that I can make a choice which fulfills all my needs.And finally we bought 2 cars. Yes, my friend who came with me was able to trade in his old car and got a new car as well. Again, all credit goes to Salma's salesmanship.Everything is best with Salma and to top it all she's even more helpful after sales whenever I had queries from other departments. Once you copy her in your communication you can consider it's resolved. She calls and gives utmost importance to resolve the queries.Basically, she never changed her friendly nature from the day I first talked as a potential customer to till-date.I appreciate her good work and would sure recommend my friends to work with her.

Ashley Kinder

May 4, 2016

My experience at Pohanka Honda of Fredricksburg was great!! I went in for a slightly used Accord but James was able to get me a deal I could not pass up for a new 2016 Honda Afford Sport. No other dealership could touch the price and he was a pleasure to work with. The car was cleaned,gassed up and ready for me to drive off in when I got there. I would definitely recommend James to other people that are interested in purchasing a new car.

Rhalla

May 3, 2016

I'll be up-front that as long as the vehicle test drove well, it had pretty much already sold itself. Color I wanted. Mileage in my range. Practically all of the options I wanted. And the price was great. That being said, the staff at Pohanka, and LeighAnn in particular, made the buying experience an absolute pleasure! Not pushy, very responsive (in a good way), and extremely helpful. I will direct any of my friends their way in a heartbeat.

rhalla

May 3, 2016

I'll be up-front that as long as the vehicle test drove well, it had pretty much already sold itself. Color I wanted. Mileage in my range. Practically all of the options I wanted. And the price was great. That being said, the staff at Pohanka, and LeighAnn in particular, made the buying experience an absolute pleasure! Not pushy, very responsive (in a good way), and extremely helpful. I will direct any of my friends their way in a heartbeat.

Praveen

May 2, 2016

I bought Honda accord sedan EXL from this dealership. I got a good deal and overall experience is great. I would definitely recommend this dealership at anytime.

shummel

May 2, 2016

I love my new 2016 Honda EX-L w/ sensing (Cosmic Blue Metallic -- what a stunning color!). Even though I live an hour and half away in Maryland, I'm 100% satisfied that my search for a new car ended at Pohanka Honda of Fredericksburg. When they say they deal in volume sales, they mean it -- their inventory is huuuuuuge (there's even cars on the roof)! They had the exact model, trim, options, and color I was interested in when every other dealership in the DC, MD, and VA area couldn't locate one. And even for such a hot-ticket car as the new Civic is, Pohanaka offered me the most competitive rate I was able to find without hassle. They also honored an additional e-mail discount (thanks again Kingsley!) and even beat my own independent financing pre-approval quote. LeighAnn in the Internet Sales Dept. was very receptive to my initial inquiry and did everything possible to streamline the car buying process. She is willing to bend over backwards for you to make sure everything meets your needs and most importantly, will do it with a smile because that's who she is. She even reached out to me the very next day I bought the car just to make sure my trip back home to Maryland went well. Thanks again for everything you've done, you rock!Unlike other new car dealerships I have encountered in the area, there were no awkward sales-pitches that make you feel uncomfortable, no shady window stickers with additionally installed dealer options, and no hidden or unexpected fees -- the out the door price they quote you at, is what you will knowingly expect to pay in advance. Unthink what you know about "car dealerships" and "car salesmen" because Pohanka Honda of Fredericksburg deserves to be in a class of their own.

John M

Apr 30, 2016

Terry Jones was very knowledgeable, professional and personable in helping me choose between various model options. Also, he was very thorough when describing/demonstrating the multiple electronic and other vehicle features before I left the dealership. Sharon was also very helpful throughout the transaction and I was fortunate to have both make the entire process a pleasant one. Finally, Brianne handled all the finance and extended warranty paperwork in a very professional manner making the entire process less tedious than anticipated. I recommend the entire Pohanka dealership team without reservation! I am enjoying my new CRV even more than I had anticipated, especially the cushy seating, the great sound system and the overall vehicle handling. John M. 4/30/2016

Ronnie41

Apr 27, 2016

Friendliness of salesperson and quality of service were definitely a good sell. The service so far has been exceptional and timely. Would recommend this dealership to everyone.

jessica green

Apr 27, 2016

Excellent service with a smile! LeighAnn and keisha were on top of everything and it mattered that me as the customer was satisfied. Isaac worked with my down payment and I am thankful for that.

Donna540

Apr 26, 2016

From start to driving off the lot in my new CRV it was a great experience. Jackie was friendly and professional. She asked me what I wanted in a car - everything down to what color I liked, found the car that had everything I wanted, plus! Then she did a great job of getting the price down. I've never liked buying a car, but Jackie made it a pleasant experience. And I LOVE driving my CRV!!

Sissy Ridings

Apr 26, 2016

Buying a new car is an exciting and often frustrating process. I am not comfortable working with "Sales" people, however, working with Jacqueline Palmer made it a whole new and very pleasant experience. It is so refreshing to find someone who truly listens, took time to research, and find the perfect vehicle for us. You do not have to settle for a vehicle when Jacqueline will work hard to make it a personal transaction that meets and exceeds your expectations!

momamia50

Apr 24, 2016

I had a very nice, comfortable experience when I purchased my CRV in October 2015. Shawn Bennett was my salesman, and he was everything one could hope for when buying a new vehicle. Shawn took a great deal of time with me and showed tremendous patience with me. I was not rushed into my decision. He took time to show me around the vehicle made the experience enjoyable. We walked the lot so I could be sure I was purchasing the exact vehicle I wanted. I highly recommend doing business with Shawn and Pohanka Honda. Shawn has done regular follow up wtih me to ask how I am enjoying the CRV and to answer any questions I have.

patrickfamily

Apr 21, 2016

We wanted to lease a 2016 Honda for our daughter. Jacqueline Palmer did an awesome job getting us into the vehicle and with a montlhly payment in our budget! This is our first experience with a Honda and we are extremely happy!!!!

Kira

Apr 18, 2016

Shawn Bennett was my salesman. I wanted to trade my vehicle in for 2 Honda Civics as my daughter needed a car. So I brought in my 2013 Ford Explorer and Pohanka gave me "Top Dollar" for my trade. We are very pleased with our new cars and I personally was very pleased with Shawn's communication during the whole process. All employees at Pohanka are friendly, helpful and I have never been in a car buying situation so pleasant. No pressure, beautiful showroom and great communication and that made all the difference!

Kira

Apr 18, 2016

Shawn Bennett was my salesman. I wanted to trade my vehicle in for 2 Honda Civics as my daughter needed a car. So I brought in my 2013 Ford Explorer and Pohanka gave me "Top Dollar" for my trade. We are very pleased with our new cars and I personally was very pleased with Shawn's communication during the whole process. All employees at Pohanka are friendly, helpful and I have never been in a car buying situation so pleasant. No pressure, beautiful showroom and great communication and that made all the difference!

EliseB

Apr 17, 2016

Several months ago I brought my vehicle here for an oil change. Brandon wrote up my work order and I signed off on it. After the work was done, Brandon tried to tell me the charge for the oil change was more than the price he gave me. He claimed the mechanics put premium oil in it (which I did not want or need.). After demanding to talk to the service manager, I found out regular oil was put in my car, but Brandon was trying to charge me for premium. I decided never to let Brandon deal with my car again. Today I went back to Pohanka for a minor repair job. A gentleman named Mike helped me, then I found out Brandon was training Mike. I honestly can't believe Brandond is still employed and he was up to his old tricks again today. After my repair was done, Brandon told me my car had been recalled Honda can't or won't fix the problem at this time. Maybe they will fix it in a few months they said. Meanwhile, Brandon wanted me to sign form stating that I WILL NOT DRIVE MY CAR until they decide to fix it. It turns out Honda is supposed to offer a free loaner until they fix the car, but of course Brandon did not do that. He just tried to get me to sign the form so Honda has no liability if I am killed or injured do to their faulty part. Seriously, don't buy a Honda. They won't stand by their products. Don't deal with Brandon in the Pohanka Service Center. He is a liar and will try to overcharge you and take advantage of you. If your vehicle is recalled, get a loaner. Don't put up with Honda's nonsense.

HondaCRV

Apr 14, 2016

We highly recommend Terry Jones at Pohanka Honda of Fredericksburg, VA. He is knowledgeable about Honda products and cars in general. Terry is an excellent salesman - PATIENT, reliable, follows up, informative, helpful, polite, and honest. To these points, Terry guided us through a complicated decision and coordinated effectively with the other involved parties at Pohanka - finance, service, and the general manager.

Naseer Ahmad

Apr 14, 2016

Making the deal so painful for us at first place and then turned the already made deal from us to a lady and used us to sell the deal to a higher price to the lady. Told my brother to go outside in the parking lot and wait, if the lady did not buy it we will sell the car to you, when i reached there I request to give us our paper work to leave. When he brought back the papers and asked us to fulfill formality if we were interested in any other vehicle, I told that even if you give a free car I won't take it from this dealership. Very disrespectful behavior. Sell its costumers for few more bucks.

noorul85

Apr 13, 2016

It was a good experience at the dealership. The Salesmen I worked with was very kind and friendly. I like my new car and I am glad I brought it from this location.

AW

Apr 13, 2016

Shawn made the car buying process so painless! He was very accommodating! I would recommend him to any one who wants to buy a new Honda.

shashi

Apr 7, 2016

Yusef Adams and Salma Khalifa was very helpful , informative and accommodating during the whole sales process. They went above and beyond our expectations. Even post sales they call up to check if we had any questions,issues about the car, which I rarely see any sales person doing it, that speaks volume about them. I will surely recommend my family and friends to work with him Thanks Yusef and Salma for your help

ksr

Apr 7, 2016

Yusef Adams and Salma Khalifa was very helpful , informative and accommodating during the whole sales process. They went above and beyond our expectations. Even post sales they call up to check if we had any questions,issues about the car, which I rarely see any sales person doing it, that speaks volume about them. I will surely recommend my family and friends to work with himThanks Yusef and Salma for your help

Mr. Not Happy

Apr 4, 2016

Got a spare 7 hours? That's how long I spent over a 2 day period trying to make a simple purchase.Yes, I finally made the deal but it was one of the more painful and frustrating car buying experiences I've ever had and I've bought more than 20 cars..First, the Insight I bought from Pohanka in 2013 had a Takata airbag (yes the one that explodes and kills people) but Honda only informed me of that fact a week ago. Trying to make the recall a win-win I thought that Honda would be happy to sell me a new car rather than pay for a loner car for up to 2 months (they don't know when the parts for the recall will actually arrive). In reality, Pohanka couldn't have cared less about the cost to Honda and said my car was worth less because they would have to keep it on their lot till the repair parts came in. Really!!!! You're a Honda dealership not Ford!After wasting 3 hours and being rather poorly treated by the "Sales Manager". I pulled over to service department and picked up my loaner car. As an aside the service manager did an excellent job and tried to make things work as well as possible.The next day I got a call from the salesperson to see if we could reach an agreement. The reality for me was that, for multiple reasons, having a rental car for 2 months was going to be a giant pain. So I told the salesperson that I would come back but only if I could be out the door in little over an hour. I also asked what the monthly payment would be a the 0.9. I was assured that the process would be very quick and that the 0.9 would depend on my credit rating.Reality: I spent over 4 hours before I could get out of the dealership and the 0.9 didn't apply to the model I wanted. Oh, I would have to pay an extra $40. because my hybrid tags couldn't be transferred to the new vehicle.So if you want to deal with a company that uses the "make them invest time and wear down their resistance" and the "tell them what they want to hear and then say oh so sorry" methods of negotiations - this is the place for you!!!!!Finally, I did get a call the next day asking "how much I loved my new Honda" so I explained my experience and interestingly enough have not relieved the standard "tell us about your experience" e-mail". Wonder why?

Apiro

Apr 3, 2016

Terry was very professional and accommodating. Terry followed up and did all he promised to do. Would definitely recommend him and/or go to him for my next car buying experience.

Praveen T

Apr 2, 2016

Yusef Adams was very, informative and accommodating during the whole sales process. He went above and beyond to our expectations. Even post sales he did call up to check if we had any questions about the car, which i rarely see any sales person doing it, that speaks volume about him.I will surely recommend my family and friends to work with him.

Subhasis

Mar 31, 2016

We drove 50 miles from Falls Church to reach Pohanka Honda, Fredrickburg to buy Honda CRV. But it was well worth drive. We found just what we were looking for and also in our budget. I got a fair price for my trade in. And moreover they are real quick. I had a great experience with sales associate Salma Khalifa. From start to end she gave us the best car buying experience to date. She made sure that I understood what I was buying. Not only was she extremely knowledgeable of the cars and friendly, Salma went above and beyond to ensure we saw all of the available options and the difference between those models and also she explained all financial stuffs. And after driving a long way to reach home, she called and ensured that our driving experience was good with new CRV. She also followed up couple of times about the new car after that. Her salesmanship is warm and inviting not pushy and overbearing. I would like to refer her to all my friends.

jgheen06

Mar 31, 2016

Salma was hands down the most knowledgeable, helpful, and professional Sales person we have ever had the pleasure to deal with. She has outstanding customer service, truly cares about you and your needs and is concerned with finding the right vehicle for you not just making another sale. She listened to what we needed, found the perfect match to those needs, and even stayed late on a Saturday night to make sure we were able to complete our purchase and come home with our new vehicle. I initially met with Salma a few days prior, went over some information and then went home. To my pleasant surprise she sent helpful emails, a follow up phone call all things I had requested and she was right there to provide the support and information I needed. Any time we had a question she was there with an answer. She even called a week after to follow up and see if there was anything else we needed. Look no place else for your next car and to be honest make sure you deal with Salma directly. Anyone else just isn't going to be as good.

Petra "JS"

Mar 31, 2016

Kenny Samuels was our salesperson and it was the best buying experience we ever had. We did not have a trade-in but the dealership gave us a fantastic incentive and made us a deal on a brand-new 2016 Honda Accord with all the bells and whistles, we just couldn't refuse. We were able to utilize the online tools and complete a lot of the preliminary paperwork before even getting to the dealership! Everything was processed quickly and efficiently, even the scheduling of the test drive. Before we knew it, we got a call to come in to the office (on a Sunday!) to sign and drove away with our new car. Kenny had come in on his day off, to make sure we were taken care of. Thanks, Pohanka! We are loving the new Accord!

jgheen06

Mar 31, 2016

Salma was hands down the most knowledgeable, helpful, and professional Sales person we have ever had the pleasure to deal with. She has outstanding customer service, truly cares about you and your needs and is concerned with finding the right vehicle for you not just making another sale. She listened to what we needed, found the perfect match to those needs, and even stayed late on a Saturday night to make sure we were able to complete our purchase and come home with our new vehicle. I initially met with Salma a few days prior, went over some information and then went home. To my pleasant surprise she sent helpful emails, a follow up phone call all things I had requested and she was right there to provide the support and information I needed. Any time we had a question she was there with an answer. She even called a week after to follow up and see if there was anything else we needed. Look no place else for your next car and to be honest make sure you deal with Salma directly. Anyone else just isn't going to be as good.

AWESOMECIVIC98

Mar 22, 2016

We just baught our second crv from pohanka honda fredericksburg va both times our experience was great my wife and i will only buy from pohanka they really care about thier customers no matter what you are there for everyone is so friendly and ready to answer any questions you might have and our sales person Chris Hayden was great, he did everything he said he would, we have no doubts that he got us the best deal possible he will do everything he can to get you into a good quality vehicle . Looking forward to working with Chris Hayden the next time we decide to buy again. He made our exsperience enjoyable we feel like we left with a friend as well as an amazing new crv. Thanks Chris Hayden for everything you done. A++++ across the board.

Matt114

Mar 22, 2016

James Pontius and the staff at Pohanka Honda of Fredericksburg made our family's car buying experience by far the best we have ever had. James patiently dealt with what we needed in a used vehicle and stayed in touch with us to keep us appraised. His professionalism and dedication to finding our car impressed us greatly. When you stop by, find this man, he will get you what you need and will make you feel like the only customer at the dealership. The rest of the staff were wonderful as well as professional.

pipe 22

Mar 22, 2016

I purchased NEW Honda cr-v ex ,I recommend this Dealer ,they are very professional and courtesy, now one of my daughters will buy a civic Thanks to Yusef Adams my sales consultant and all staff of Pohanka..

taustin29

Mar 22, 2016

Terry Jones was great. It was fun dealing with him. Terry did everything he said he was going to do. Next time whens its time to buy a car I will make sure I go to him.Thanks Terry Jones

Larsonrd

Mar 19, 2016

I recently purchased a new 2016 Honda Accord from this dealer. I conducted lots of research and visited many dealers. Pohanka was professional, kind and gave me a great financial offer. They catered to my personal needs and listened carefully to me. For example, I told them I did not need a lengthy sales pitch or description of the vehicle so they backed off. They provided a car for me to test and it was waiting for me at the dealer with my name on it. Their financial offer was far and away the best deal I could have imagined even after all my research. It was an easy decision and they got the exact car I wanted. They stayed late to accommodate my schedule and let me keep my old car parked in their lot for 4 days as a courtesy. They were not "fake" and were very transparent regarding costs and process. I recommend them highly.

Rick L.

Mar 19, 2016

I recently purchased a new 2016 Honda Accord from this dealer. I conducted lots of research and visited many dealers. Pohanka was professional, kind and gave me a great financial offer. They catered to my personal needs and listened carefully to me. For example, I told them I did not need a lengthy sales pitch or description of the vehicle so they backed off. They provided a car for me to test and it was waiting for me at the dealer with my name on it. Their financial offer was far and away the best deal I could have imagined even after all my research. It was an easy decision and they got the exact car I wanted. They stayed late to accommodate my schedule and let me keep my old car parked in their lot for 4 days as a courtesy. They were not "fake" and were very transparent regarding costs and process. I recommend them highly.

kbush1984

Mar 18, 2016

THANK YOU SOOOO MUCH TO BILL AND LEIGHANN!!! I PURCHASED MY VERY FIRST BRAND NEW HONDA CRV. THEY MADE THE EXPERIENCE SO WONDERFUL. THEY BOTH MADE ME FEEL WELCOME AND NEVER TRIED TO PUSH ME INTO A DEAL. THEY WENT OVER ALL OPTIONS TO ENSURE I RECEIVED THE BEST DEAL! BOTH OF MY DAUGHTERS AND A DOZEN FRIENDS HAVE PURCHASED VEHICLES FROM BILL, AND I NOW KNOW HE IS MY SALES MAN FOR LIFE ****** EXCELLENT CUSTOMER SERVICE *******THANKS AGAIN! TROY AND MELODY CURTIS

Spyderfan

Mar 17, 2016

I did my homework on a car I wanted. Did my research and had firm prices from Tysons and Chantilly Honda. I wanted to by the car from Pohanka but they couldn't even come close. I showed them their advertised price but they insisted either the dealer didn't have the car or couldn't sell me the car at that price. Oh boy were they wrong. Justin at Chantilly Honda was absolutely great to work with, had the car I wanted in 2 days and no BS. I am very dissapointed with Pohanka and their inability to be flexible and competitive. I would like to do business in my home town but I will certainly drive 1 hour to get the same car at $1800 less.

gh17

Mar 16, 2016

This dealership doesn't let you down with their prices, making sure no one beats their price. Buying a car is always a headache, but Salma was a pleasure to do business with, making the experience such a casual deal. She's so willing to help with any concerns that you may have, and even making sure to follow up with you to make sure you enjoy your new car. She makes herself available around your schedule which shows great customer service, and is extremely helpful. I highly recommend working with Salma if you decide to go to Pohanka Honda of Fredericksburg.

Karen

Mar 13, 2016

Nathan was our salesman and he did a great job. He was very knowledgeable about the vehicles that we test drove. He made sure that we understood all the options and how to work all of the equipment. Once we determined to buy, he made our process of buying quick and easy. We could not have had a better experience. We would highly recommend this dealership to anyone and especially our salesman Nathan Caskey.

Karen

Mar 13, 2016

Nathan was our salesman and he did a great job. He was very knowledgeable about the vehicles that we test drove. He made sure that we understood all the options and how to work all of the equipment. Once we determined to buy, he made our process of buying quick and easy. We could not have had a better experience. We would highly recommend this dealership to anyone and especially our salesman Nathan Caskey.

nicelyrwbj

Mar 10, 2016

The salesperson was Terry Jones. I had check on the internet using USAA Car Insurance. That is the way Terry White located us. (my wife and ). This is our first Honda Odyssey ( first Honda). He made the experience of buying a Honda very enjoyable. Terry is a excellent salesman he is very knowledge of the Honda's. He had call us several times on the phone trying to set up a meeting. He was always very polite and very good manner's. He went over all the whistle and bells with us. After we had purchase the Honda he call us at home to see how we were during. I would highly recommend him.

Sam

Mar 10, 2016

We just bought a Odyssey Touring and cannot be happier with the experience we had with Terry Jones! He was very helpful, honest, knowledgeable and patient in explaining all the new features on our test drive. He was not pushy, forthright, and professional. I will definitely recommend him to any friends who want to purchase a new vehicle.Thanks Terry, you are awesome!!Sam K.

Chandra

Mar 8, 2016

Thanks to Yusef Adams , Kingley and Isaac for making my first car purchase in USA the best experience. I would say its a seemless experience from the point I entered the Car showroom till I got the car delivered.

jhow1417

Mar 6, 2016

We were there looking to buy a new 2016 Honda Accord Sport and that's what we got. It was easy and the salesman Yusef was very pleasant and not pushy at all and the only one at the dealership that greeted us with a warm welcome. We're very happy and we will definitely tell our friends and family members about Yusef and this dealership. Thanks

manoj verma

Mar 1, 2016

Thanks Terry Jones and Kingsley for good buying experience. Special thanks to Terry Jones to come early to make my car delivery process fast. I was new to Richmond and planning to buy Van for my wife. Same time i was looking for good deal. I spoke to many car dealer in Richmond city area but i tell you no one can beat Pohanka Honda dealer price. One of dealer ask me do you have price in written then i can match up but when i show them price he backed out. He simply say Pohanka can sell it because they got volume of sales. Terry is very good sales man, he is still in touch and keeping inquire about driving experience of my car and make sure that everything is alright. I told him I'm having one small issue he told me bring it over here, we will be happy to fix it. or take it to any near by dealer.So as far as purchase experience I'm totally satisfied and update service experience soon.

BAR

Mar 1, 2016

Purchased a new Honda CR-V EX-L for the price I wanted to pay and the process was smooth from start to finish. The sales representatives Terry Jones and Joseph Seward were very helpful with explaining the SUV in detail and breaking down the purchase process. I got it for a great deal and I would recommend to my friends as well. Though the entire process took a bit more time at the dealership, I was happy to drive back my new SUV on the same day. I also appreciated the Sales Manager Kingsley Kwakye introducing himself to me and showing a genuine interest in my overall car buying experience. Overall, very satisfied with the folks at Pohanka.

MG

Feb 28, 2016

Thank you once again to Kingsley and Yusef for providing an outstanding and stress free sales experience. I drive 85 miles past 4 other Honda dealers to do business with this group. I would highly recommend these guys. I have also had several positive experiences with the Service team here as well. Thank you so much to Kingsley and the whole Pohanka Honda of Fredericksburg team for meeting the needs of my family and I for a second time!!. I will see you guys again!MGMidlothian, VA

momamia50

Feb 25, 2016

Friendly, helpful, personable staff put me in a great 2016 Honda CRV. They did not rush me but gave me as much time as I needed to choose the right car and the right deal.

Deborah Cully

Feb 22, 2016

We were looking to purchase the 2016 ExL Honda Accord with the navigation and sensing package in a particular color for my husband. I contacted five Honda dealerships in Northern Virginia-explained to them what I needed and ask them to please email or text me with their OTD price. Nathan Caskey was the FIRST to get back to me. During our first conversation, Nathan seemed capable, efficient and very businesslike. Two other dealership in the Fairfax area were very close in his price. Tony and I were not anxious to drive 45 minutes to Fredericksburg but we did because every time I wanted something Nathan would get back to me immediately!!! I felt like Nathan was more respectful to me and what Tony wanted in his new car than the other two salesmen. The BEST part was when went to pick the car up-we drove into the dealership at 2:30 p.m. and drove out at 3:30! WOW!!! Nathan was not just efficient-he was extremely efficient! He made sure that everything was ready for us. The car with the five accessories, the manager to meet us, the financial manager to talk with us etc. It was such a wonderful experience-seeing that when I purchased my 2013 Honda Odyssey Touring it took FOUR at the dealership. This was ALL thanks to Nathan Caskey! I would recommend Nathan to any one of my friends. This is our fifth Honda and you know we will be back! Again many thanks Debbie Cully

michael_mjy

Feb 21, 2016

Shopped several dealerships throughout Richmond without success. Reached out to Pohanka after previous experience and found my 2016 Accord at the desired price with zero hassle. Shawn Bennett was a delight to work with. He was very responsive and easy to deal with. He had the paperwork ready when I arrived and took the time to show me all the features of my vehicle. He is an all around nice guy. Pohanka is well worth the ride! They offer the best pricing in VA and customer service is their priority.

Thamilto320

Feb 20, 2016

I was looking to trade my 2012 Honda Accord which had $6000 bad equity. I went to several Honda dealers in the Richmond area and the offers were horrible. I decided to check Pohanka Honda of Fredericksburg and I found Shawn Bennett! I told him what I wanted and how much I was willing to put down and for days he emailed and called until I was satisfied. The customer service was EXCELLENT from the beginning until the end. The signing process was quick and easy and the nice young lady explained everything and answered all of our financial questions. I am in love with my brand new RED 2016 civic ex! Pohanka honda of Fredericksburg and Shawn Bennett you now have new lifetime customer!!

odyssey owner

Feb 18, 2016

The whole Pohanka team made our new Odyssey buying experience easy, straight forward and stress free. Kingsley was responsive, cooperative, and helpful throughout the entire process. Shawn was professional, knowledgable, and attentive to all of our questions and concerns. We were particularly impressed by his ability to communicate and explain the features of our new Odyssey. Perlita was courteous, friendly, and clearly explained all financing options. We were most pleased with the team's overall professionalism and their ability to set the conditions for a stress-free car buying experience. Thank you!

lunenburgcounty

Feb 18, 2016

Great dealership! Drove a good distance to purchase pre-owned certified car. Experience was very satisfying as everything went along smoothly from beginning to end. Shawn Bennett was a great salesperson and helpful through the entire process.

lunenburgcounty

Feb 17, 2016

I live 130 miles from dealership but it was worth the travel time to deal with Shawn Bennett as I traded in my Mercury Milan for a pre-owned certified Honda Accord. Shawn was very helpful and knowledgeable. Everything went smoothly with the transaction and others at the dealership came by to shake hands, introduce themselves, and to thank me. Isaac Hawkins, in the business office, was also very welcoming and accommodating. Thanks for a great experience, Shawn.

RichmondB

Feb 16, 2016

Bought a new 2016 Civic to replace my previous 10 year old Civic -- what a great car! Shawn Bennett was very responsive and particularly helpful with all the new car technology. Even though I used TrueCar pricing, the time spent at the dealership was longer than I would have liked.

laplatamaryland

Feb 11, 2016

Bought an Accord three months ago and so far, so good. Shawn Bennett was helpful, knowledgeable, and personable. This was an overall pleasant experience and I would recommend Shawn and Pohanka to anyone I know in the market for a new or used car.

EXFED

Feb 9, 2016

Honda Odessy engine light came on. Service department found that the oil pan drain plug had been stripped by tire dealer I had used for the past 3 oil changes. Pohanka service not only correctly diagnosed and replaced the oil pan, but also provided me with information to get the tire dealer to reimburse me for the repair cost. Thank you Dixie Storm! Great customer service, advice and hand holding I needed.

bmag

Feb 7, 2016

Dana was great! He loves Hondas and is knowledgable of the product. I've received two follow up calls from Dana just to check on the car, my family and my experience with my Accord. I would send anyone looking for a car to Dana.As a dealership they made it as easy as possible. Buying cars sucks, but Pohanka made it as quick and painless as possible. Their service department is accomadating, straightforward and quick.If you are looking for a Honda go to Pohanka and ask for Dana.

Sree_sow

Feb 3, 2016

We went to frederisburg on a Saturday evening to check on the showrooms for our new car.... We met terry jones in pohanka showroom who was such a nice person and took us so patiently to shows us available cars models and discussed with us the best rates. Though it was taking us a real long time to finalize terry jones waited patiently on us an helped us to make a discussion. Though towards the last few minutes we turned upset for the reason we need to face terry jones boss to ask him for more discounts( who doesn't ask for ??) and his boss was a bit rude for no reason ...... He could have just refused a little politely ..... Still it was for terry jones the sales person who turned the bitter situation to be a pleasant one.... We drove home with our new car and terry stayed and worked late just for us!!!! Thank you for that.....

davis,teresa

Jan 18, 2016

The dealer was very nice and courteous. The car that I bought did not have floor mats or an owners manual but, my dealer ordered them for me at no cost, Plus I got a great deal !! Thank you Andy !!

EJW

Jan 9, 2016

I drive by Pohanka routinely but live elsewhere. I had quotes from my local dealership but decided to check out Pohanka's online inventory and price. They responded almost immediately. After an exchange of emails I received a quote. I stopped by on my way home the next day and leased an Accord EX-L with navigation/sensing for the price I wanted to pay. When I picked the car up two days later I was told they made a mistake in the price and in actuality it was much better so they tore up my lease and wrote me a new one for the better price. I got the car I wanted at a better price than I was looking for and far superior to the dealership in my hometown. Everything was first rate and I loved the look and feel of the car as I drove it home.

Jaqadish

Jan 4, 2016

Never would have I expected a car purchase to be so stress free, consumer friendly and not tiring/frustrating, thanks to Joseph and his amazing patience/friendliness. I and my brother spent almost 7 hrs trying to purchase one minivan after the other (1 for each one of us) and Joseph was great through and through. When we drove out at 10pm, he waved good bye to us and offered to help even on his way home. Never before had I experienced such. From the pricing standpoint, Joseph and his manager did their best to give us the best deal that we were hoping to get and clarified upfront all the fees and monthly payments etc. Now, I know where to go for my next Honda purchase. Do your research online, take the lowest price you find to Joseph and work with him to get you lower than the lowest you find and I am sure you will not be disappointed. Best of luck.

Elizabeth N.

Jan 4, 2016

Just bought a 2016 Honda Accord Touring. I adore my new car. I had a great sales experience with Terry Jones. He was extremely knowledgeable about all models and trim levels. Everyone was very professional and friendly. The facility has a children's area and a free (and very nice) concession area. My experience at Pohanka was awesome and Terry helped to make that happen.

jaqadish

Jan 4, 2016

Never would have I expected a car purchase would be so stress free, consumer friendly and not tiring/frustrating, thanks to Joseph and his amazing patience/friendliness. I and my brother spent almost 7 hrs trying to purchase one minivan after the other (1 for each one of us) and Joseph was great through and through. When we drove out at 10pm, he waved good bye to us and offered to help even on his way home. Never before had I experienced such. From the pricing standpoint, Joseph and his manager did their best to give us the best deal that we were hoping to get and clarified upfront all the fees and monthly payments etc. Now, I know where to go for my next Honda purchase. Do your research online, take the lowest price you find to Joseph and work with him to get you lower than the lowest you find and I am sure you will not be disappointed. Best of luck.

Uday

Jan 4, 2016

I was looking for a new CRV touring for the past 2 months but could not get a good deal until my brother referred me to Pohanka Fredericksburg . I had a conversation over phone with the dealer and got all the details before I went to dealership. The sales representatives Amelia/Joseph and the Sales Manager Kingsley are very helpful in explaining about the car in detail and the purchase process. I got it for a good deal and I would recommend to my friends as well. Though the entire process took a bit more time at the dealership , I was happy to drive back my new car on the same day. Thanks again.

Venkat Mallela

Jan 4, 2016

I just tagged along with my brothers just to see the cars but not to buy one even though I was in a need for a family car. Having seen the way Joseph appealed to us I was at ease and to make my choice. I was just relying upon my brothers to do the price analysis and I believe we all walked with a best price possible at that point of time. Thanks to Joseph and Kingsley. Next time if I have a need for another car , I will definitely go to POHANKA.

RB

Jan 1, 2016

Purchased a new Honda CR-V and the process was smooth from start to finish. Normally, one would expect the sales rep's enthusiasm to dip once the booking is confirmed. But, in this case, till I drove out the car, they were very helpful and explained the things patiently.

LDouglasL

Dec 23, 2015

This is my second car purchase from Pohanka of Fredericksburg. Based on our pleasant experience with sales and service over the years, we gave them first dibs to see if they could match my out-the-door price. Well, they met my number and had the exact model and color in inventory, so there was no need to visit another Honda dealership. Yes, I will return (again) to Pohanka of Fredericksburg for future car purchases. Special thanks to Terry Jones, you're the best!

LDouglasL

Dec 23, 2015

This is my second car purchase from Pohanka of Fredericksburg. Based on our pleasant experience with sales and service over the years, we gave them first dibs to see if they could match my out-the-door price. Well, they met my number and had the exact model and color in inventory, so there was no need to visit another Honda dealership. Yes, I will return (again) to Pohanka of Fredericksburg for future car purchases. Special thanks to Terry Jones, you're the best!

Jamey

Dec 21, 2015

Tammy was my sales rep, and she went so far out of her way to make me not just feel comfortable but truly glad I was at your dealership and Tim and James where the exact same. You are not paying them near enough for the kind of professional yet friendly service they provide. I will shop at your dealership again as well as refer others to this place because of type of service I received and am still receiving. Thank you for having such great employees.

A Pohanka Fredericksburg Customer

Dec 16, 2015

Bill Hamilton has been our 'go to guy' in the family for over 10 years. Our entire family continues to purchase cars with Bill. He always has the patience with us and never forces a decision. He will always, first, listen to what our requirements are, whether changing or the same, and based on our needs, help us in finding the perfect vehicle, including keeping the monthly payments where we need to be. Bill, you have always been very honest with us and Honda is lucky to have you on board as such a key asset. We can not imagine going to anyone else and will always continue to refer our good friends and family to you as we know, you, Bill Hamilton, we never let them down! Even after a purchase you are always there.

Happy Pohanka Customer Again

Dec 15, 2015

Bill Hamilton is our family 'go to guy' for all our car purchases! He is always honest and never pushes us for a decision. He listens to what our needs are such as a specific monthly payment or our car requirements, and goes by this. Bill's customer service is always ABOVE AND BEYOND and even after a purchase he will contact us to see how we are liking our new vehicle and if there are any issues at all. Bill always takes care of us at Pohanka, he really is a key asset for Pohanka! Thanks Bill for all you do.

NeverHondaAgain

Dec 14, 2015

The service adviser was completely unfazed by the fact that there was a service bulletin outlining that the 2103 and 2014 Honda Accords had a problem with the starting of the vehicle. Nothing I could do and had to except that BS. Will never go back and never buy another Honda. The adviser was only concerned with the survey that I will fill out and rate him poorly. I will give him credit for one thing, he gave me a $50 coupon on an $700 bill. WooHoo! I quote from Quora: "So lets just say that a starter is good for about 100,000 miles." Car has 65,000 miles and there are a lot highway miles.

Cat&Nip

Dec 9, 2015

My husband and I just purchased our 5th Honda from Pohanka Honda in Fredericksburg. After visiting a few dealerships in our hometown and not finding what we were looking for, my co-workers recommended I contact Pohanka and I can't thank them enough. Our salesman, Terry Jones, was immediately on it with assisting us to find the car we were looking for. When arriving at the dealership, he had the car already to see and test drive. He was EXTREMELY helpful!!!! He walked us through all of the car's features both inside and out and answered all of our questions. I would highly recommend any Honda buyers to start your search at Pohanka!

Cat&Nip

Dec 9, 2015

My husband and I just purchased our 5th Honda from Pohanka Honda in Fredericksburg. After visiting a few dealerships in our hometown and not finding what we were looking for, my co-workers recommended I contact Pohanka and I can't thank them enough. Our salesman, Terry Jones, was immediately on it with assisting us to find the car we were looking for. When arriving at the dealership, he had the car already to see and test drive. He was EXTREMELY helpful!!!! He walked us through all of the car's features both inside and out and answered all of our questions. I would highly recommend any Honda buyers to start your search at Pohanka!

Sue

Dec 8, 2015

We just purchased our second Honda from Pohanka. Terry and Tammy did a great job explaining our options and answering all of our questions. We got a great deal on a great car! We'll definitely come back.

srikanth Sharma

Dec 4, 2015

I was apprehensive about trading in my BMW and getting a honda. But Terry Jones and Chad were excellent in helping me out and getting a good deal. I definitely recommend Pohanka Honda for your next Honda.

Pebbles

Dec 3, 2015

Thanks Jim for your patience with, me, would recommend everyone to buy car from you. Your patience waiting on me to make the right decision was greatly appreciated. Thanks to Chris Norrell for your great advice.

Mounika Naveen

Dec 1, 2015

Excellent service the staff is wonderful and courteous. They are happy to answer any questions you have . Joseph Seward as our sales consultant and he is great patience. Thanks to Terry jones also. finally we got our first car - brand new 2016 honda accord. Thanks to pohanka honda.

AbsolutelyLegit

Nov 30, 2015

We really enjoyed our time working with Pohanka and Terry Jones. We had been looking for cars for a couple of months now and after searching high and low, we decided to drive an hour out of town to Pohanka. Their website was the most helpful, they seemed to have a great selection and when we used their online chat feature, we were connected with Terry. We were surprised it was a real person!We set up a time to meet with Terry the Wednesday before Thanksgiving. We weren't thinking about the traffic, so we ended up being late for our appointment. Terry greeted us with a smile and offered us some beverages after our long commute. He already had some cars lined up for us to see so it was quick getting to look at the cars!Initially, we wanted to see a certain car we saw online, but realized it was at a different location. If we could recommend anything, it would be to adjust the website so that you can search for cars by location. Although the car we wanted to see wasn't there, we still had a great experience and a few cars to look at.We test drove one car and decided it was the one. Terry was super informative, relaxed and nice. We never felt pressured, nervous or overwhelmed because Terry answered all of our questions! Car buying isn't our favorite activity, but Terry made it such a great process. We highly recommend him!We also financed our car through Honda and the process was excellent as well!

revdan

Nov 26, 2015

I had been debating leasing a car for the first time, and Terry Jones at Prohanka was excellent in explaining the lease vs. buying, finding me the right vehicle and getting me the best price! I couldn't be happier!

ddparsons

Nov 25, 2015

My wife and I shopped three dealerships and we were very impressed with the sales person at Pohanka of Fredericksburgt., Nathan Caskey was our sales consultant. He was very knowledgeable and helpful. He took the time to discover our needs and then show us the vehicle that met them. After the purchase he called to make sure we were satisfied. We would highly recommend him! In addition the service manager was very helpful and easy to work deal with.Linda and Dennis Parsons

Andy

Nov 23, 2015

Brian was my salesman and everything went smooth and easy. All employees at this dealer were helpful and never felt pressure to buy. Would recommend this dealer to anybody.

tiger6218951

Nov 23, 2015

Brian was my salesman and everything went smooth and easy. All employees at this dealer were helpful and never felt pressure to buy. Would recommend this dealer to anybody.

Shannon

Nov 20, 2015

Brian Ashston was our salesman. As much as I hate buying cars, we had a great time with him. I'm pretty sure he could sell anything to anyone. He was helpful, knowledgeable, and the perfect amount of persuasive . If he is there when we buy a new Honda he is my guy! Thank you, Brian!

Another Happy Pilot Owner

Nov 20, 2015

Brian Ashston was our salesman. As much as I hate buying cars, we had a great time with him. I'm pretty sure he could sell anything to anyone. He was helpful, knowledgeable, and the perfect amount of persuasive . If he is there when we buy a new Honda he is my guy! Thank you, Brian!

One

Nov 19, 2015

Jim Calvert was helpful and friendly from the brginning. Went out of his way to answer all my questions honestly regardless of making the sale or not. Always a wait buying a vehicle but he made sure I was taken care of as fast as possible. Tamika Morefield worked up the finance for me. She was imformative and always friendly and cheerful. I had no questions when I left the dealership.

Susan Bates

Nov 2, 2015

I bought my first new car in over 10 years over the weekend. I am recently retired and my last purchase of a VW Beetle was not a great experience at all. I first communicated with Terry in August and he patiently stayed in touch with me. Although I thought the Honda Civic was my perfect car I had just begun to look after 3.5 years in China and had to go through the thought process of whether to go with a used or new car. Terry was able to get me the deal that I needed to feel comfortable and I absolutely love my new car. He patiently showed me all the technology, and I felt great driving it home. We were also able to do some of the work over the phone which greatly streamlined the in dealership experience.

Brent

Oct 29, 2015

Dealing with Pohanka Honda of Fredericksburg could not be an easier. Andy Dompke strives for total commitment without any pressure to the customer. Tim in Management is great and knows his return customers. I have bought multiple cars from this dealership and will return as well as telly others of the great experience.

Golfing in Fredericksburg

Oct 26, 2015

highly recommend this dealership to purchase your vehicle

C Schanbacher

Oct 21, 2015

This place was a nightmare. I've never written a bad review before, but Im writing this one because I would have appreciated it beforehand.Summary: Our experience with this dealership is that they are responsible for some very serious issues of integrity, customer service, and even significant financial processing errors. In short, they are all about a sale which benefits them and nothing else. Our story below is long, so thats the short of it.To start, the car-buying process took way too long. Over seven hours. It started with an engine noise that was clearly not normal. Our salesman Joseph Mang did not seem worried about it, until we said it was a deal breaker. He told us hed fix it while we were at lunch; when we returned he tried upsell us on a car that was well out of our stated budget (all the while pressuring us to finance). Once we refused, Joe immediately brought back our original car and told us the problem was a missing bolt. It made us wonder If it was that easy to fix, why didnt this happen 2 months ago when they got the car and tried to sell it to other people? After a lengthy negotiation in which after every offer/counteroffer was met with a 30-45 minute wait, we were shuttled over to the finance department who continued to heavily pressure us into financing and purchasing liability that they didnt even describe correctly. Six hours in, we were about to leave with our car until we realized just outside the parking lot that the dealership had made a serious error in processing the deal they let us drive out of there without signing the financial paperwork - yes, really, we went back on our own, and the ordeal added another hour. The next morning we attempted to wire our payment, and it became clear that they gave us the wrong account and routing numbers. We also noticed that a set of all-weather floor mats which we had negotiated for when settling the car price were not in the car.Our salesman Joe at first denied agreeing to include the floor mats (our fault for not getting this is writing) but then conceded. He had used their value as a selling point of the car, so the agreement was hard to deny. I had a follow-up phone call with his manager, who was quite bent out of shape because she had to go through the trouble of sending the mats to us. I have never before interacted with another professional, let alone a manager, who seriously thought that guilt and moaning was an appropriate customer service tactic.After this, we still had to interact with them because they had screwed up more of our paperwork. It took two weeks and many phone calls to get a reply after we took the initiative to find what paperwork was missing and send it to them to sign some of which was legally required for them to have signed at the time of sale to process the title and licensing. Finally, it took another two weeks of patiently attempting to reach Joe, and then going around him, for a set of temporary plates to avoid being fined while waiting on the dealerships paperwork negligence.My wife did have a good interaction with a separate salesperson there, Sandra, and a manager in the financing department who ironically was the best person at resolving the temporary plate issue. The staff in the service department seemed knowledgeable, customer friendly, and timely. However, the people you will meet at the front door and have to interact with during a car purchase - and one month after, such as in our case - are likely going to be more like our original salesperson Joseph Mang and his manager Judaea.Overall, this dealership is poorly run, with no accountability to customer service or following through in any aspect once you purchase a car. You are at their mercy, so please be careful in buying from them. Also - they're just downright horrible people to interact with.The Jack Evans dealership nearby had a similarly-priced car and friendly staff, who were in no way like the people at Pohanka. We should never have chosen this place over them.

Jeff Johnson

Oct 7, 2015

All I can say is THANK YOU BRITTANY! Two times now I have had to take my 2012 Honda Civic Hybrid into the dealership to have it fixed. Each time, the service department rep said, "There's nothing wrong." However, Brittany wasn't working...and then she took it over - problem solved! She didn't do anything crazy, except she listened to us, took what we said we heard or felt in the car and magically duplicated the issue. She is always on top of her game, always professional and is out "go-to" car doctor. Not that the other service reps aren't good, but she is GREAT! If you ever have a problem with your car and are sure there is something wrong, call ahead and ask if she is working and have her take a look and listen with you. Most recently, we had a problem with the car surging when you taper off the gas and slowly re-engage. Once again, the first service rep said, "Nothing seems to be wrong." I texted Brittany (she was off) and the next morning my anxiety was gone. She took the car over, took the technician with her on a drive and not only duplicated it, but she lead him to discover not just one, but two broken motor mounts! Don't ever leave Brittany....you're gold!

SAM LEE

Oct 4, 2015

My wife and I have just had a great, efficient cat buying experience with Mr. Kingsley Kwakye and Mr. Eric Eckert at Pohank Honda. Mr. Kwakye responded very promptly to our initial inquiry via e-mail and through out the negotiation process him and Mr. Eckert were friendly and yet professional to answer our questions and request on vehicle. Our whole purchase experience including test drive was under 2 hours. We drove away with an amazing vehicle.We will highly recommend this dealer/dealership to all who ask.

Kirit

Sep 13, 2015

Wanted to purchase 2016 Pilot Elite. Mr. Kingsley and Mr Jones. No pressure sales. Elite was not available so i wait to get one and Mr. Jone kept me update when is coming. When he saw one is unloading from truck and called me while it was on truck. I went there and did all paperwork in no time it was late night. Had to add some accessory so he said will be ready in Morning. He called me in morning about it and it s that simple to deal with these team. Mater of fact this is my third car from Pohanka and second from Fredericksburg. After my first purchase, at least six car ware purchase from Pohanka at Fredericksburg. Good Dealers and all of above all people are friendly.

Keaonda

Sep 10, 2015

The team at Pohanka went beyond the call of GREAT service. I came from Durham, NC to pickup my brand new 2015 Honda Pilot. I made my first inquiry via the website I was called back within the hour. I spoke with Terry and Kingsley and make them very clear of what I was looking, I was very specific. I expressed that the deal had to be right before I got on the road. They both assured me I would leave in my new Honda Pilot. When I arrived the sales team had everything ready for me to sign, pickup my keys and back to NC before lunch. No haggling, didn't nickel and dime me. Even after a month Terry called me to followup to make sure I was enjoying my new truck. This experience is by far the best I have ever had when purchasing a vehicle. If you are in the market for great service when trying to find your next vehicle.... Please make this your first stop.

Samurai

Sep 3, 2015

After placing an inquiry with this dealership online through the USAA used vehicle search engine, I received a call-back the next day at 8am from Terry Jones at Pohanka. He offered to drive the vehicle (2011 Honda CR-V) out to my location so I could test drive it, which was located over 45 miles away. I was impressed with his tenacity, despite this as a best effort sales tactic. I was pretty much sold on this vehicle because it fit exactly what I wanted, was relatively fair priced, didn't have all the extra bells and whistles which I find extraneous, and, I had no vehicle as I had just relocated from Hawai'i a week and a half prior for school. I drove the vehicle back to the dealership and went through the lengthy paperwork process that comes with any car buying experience.The salesman, Terry, was knowledgeable, kind and incredibly patient with me and the many questions and issues I had concerning this purchase. This was after all, my first used car buying experience though a dealership. He had informed me that I could be eligible for a lower interest rate loan than what I was offered through USAA (prequalified, low interest 5 year loan). I told him that I didn't want to go through the inquiry process, run my credit again, etc. if this rate would not be lower. He told me he could almost guarantee that I'd receive a lower rate. After filling out more paperwork, I was approached by the loan officer Tamika Morefield, who sat down with me to cover my income. She informed me that I would need proof of income with what I had claimed, which was income from a part time job I had just recently left as a result of moving. At this point, I had been at the dealership for three hours and it was approaching 8pm. I told her that I was not interested in moving forward if a lower interest rate would not be offered because of my income, in comparison to what I was already offered (an already low interest rate) with USAA. Proof of income for the jobs I have been working with were not possible after only a week and a half of working, which I assumed she needed in order to find a lower interest rate. She then told me that she wasn't going to move forward with me to find me a lower rate if I didn't provide proof of income and was unsure of the rate Pohanka would offer me. Her exact words to me about this were "don't waste my time if you're not going to go with the loan option we offer". I responded quickly to her by noting that this was HER JOB and that the process of buying a vehicle under a 5 year repayment loan is a big decision for any individual and that I'm allowed to weigh all of my options before choosing a loan option. Again, I told her that if she couldn't find me a lower interest rate loan, I wasn't interested. I found her to be rude and unprofessional in this manner. The attitude was unnecessary and really turned me off from considering any loan option Pohanka offered, especially if it meant having to deal with her attitude further. I'd like to think that despite the fact that this beautiful woman was so unpleasantly rude, she may have been having a rough day and the late hour and perhaps hunger at a dinner hour, caused her to snap at me. I'd like to give her the benefit of the doubt about this. However, after being offered a 3.something rate through a loan option she found once she ran my credit score without proof of income, I decided to stick with USAA's 4.24 rate simply because I wanted to avoid any further action with her and any other loan company they were encouraging me to sign with. I fully trust and appreciate USAA and as a 10 year member and I have never had an unpleasant experience with their customer service, banking associates, finance and loan officers, or insurance agents. Financing tip: Bullying tactics don't work and only serve to drive people farther away from your end goal by displacing trust in what is being offered.After sorting out the final details of the paperwork in Tamika's office and waiting for my vehicle to be serviced and detailed, I was led out at 10pm to drive my new CR-V home. During my initial inspection, I noticed that the rear left light housing was cracked/damaged and I requested that this be fixed before purchase. This was done, as well as new front tires put on the vehicle. Upon last inspection, I noticed a scratch in the paint (through to the buffer) on the front bumper. I also noticed a crack/chip (both) in the windshield that had been covered up by the vehicle sale information that was taped on the windshield. I had told Terry that these were issues that I would like addressed, especially the windshield because driving, wind speed, and weathering cause cracks to grow and I certainly did not want to have to replace this windshield a few months after this purchase. I told him this before getting behind the driver's side and driving off of the property. Terry assured me that he would be in contact with me about addressing these issues and that they were minor fixes that we could work out. I drove my CR-V home, happy, yet, exhausted.Over the course of the following days, I left messages with Terry concerning these minor issues and when I could bring the CR-V back for these fixes. Terry and I were in correspondence for several days and I was waiting for these issues to be resolved. I was told by Terry that these issues would not be addressed because the vehicle is not certified pre-owned and I didn't purchase an additional warranty with them. This was almost a week after purchase and I was still below the 1000 mile mark. I was forwarded on to the sales manager as a result of my lack of satisfaction and I expressed my frustration in having to prove that these minor issues were present on the vehicle at the time of purchase, before driving it off the lot. I feel that he misunderstood the situation and assumed that these minor issues happened after I had made the purchase and drove the vehicle off the lot. After a rather heated discussion (particularly on my part) with the sales manager, I was forwarded back to Terry who told me that I could come in at any time to have the windshield fixed and they would mail me paint for the front bumper. Terry also made it a point to make sure that I brought the vehicle in for repair (instead of an outsourced third party windshield repair) and that the proper equipment for fixing the chip/crack was available for service. I appreciated this extra step in providing me with information on a level of care I could count on. Finally, I could be at ease about these minor issues. I brought the vehicle in for service and was offered a complimentary car wash. They fixed my windshield, and even rebalanced my new front tires. The tires caused the vehicle to vibrate at high speeds. There were quite a few people waiting for their Honda's to be serviced as well, so it was a long wait (4 hours). I didn't mind the long wait because I was happy and grateful these issues were being addressed and I didn't want it to be rushed, only to have to return again soon. The service staff were wonderful and very thorough (John Goodman) and apologized for the long wait, despite it not being a big deal for me.Overall, I give Pohanka four stars because Terry was very pleasant to deal with, made sure I was satisfied with the vehicle, and took the time to drive over 40 miles to my location for a test drive, the service staff were incredibly welcoming, informative, and kind, and lastly, because I absolutely LOVE my Honda CR-V! Although it took longer than anticipated to get the minor issues addressed and I had to work consistently (and get angry with the sales manager) to get answers and receive resolution on these issues, at least they finally did address them. I would recommend Pohanka Honda of Fredericksburg to friends and family in the market for a new car. However, I will suggest that they go with a pre-qualified loan option and shop around for the best interest rate and loan company so they don't feel bullied into going with the dealership's loan options. I would also strongly suggest a very thorough inspection (especially with used Honda's) before signing any papers or moving forward with the purchase of the vehicle. I wish I had been more thorough in the inspection process because it would have saved me time, stress, and money in gas if I had found these issues before signing any papers. I still love my CR-V though! Thank you!

JMWhite

Sep 1, 2015

Arrived at Pohanka Honda to look at there cars and met Bill Hamilton who was very friendly and personable, he made us feel right at home. After discussing what we were looking for we ended up choosing the CRV Touring, it was made for us. Met with Tamika Morefield, very friendly and personable she made our purchasing experience very easy and smooth. Thank you Bill and Tamiya for taking care of us you guys are great.

TPayton002

Aug 27, 2015

I just went to the dealership on August 22 to see what I would have to do to get out of my car. I browsed through the used vehicles on the website prior to going, picking my top 5 for sometime in the future. I did not expect to be driving away with a BRAND NEW CAR. I worked primarily with Bill Hamilton and finished up with James Dosado. Bill is great at what he does. I felt very comfortable working with him. He's extremely personable, very understanding, and made sure I got everything I wanted. (And I didn't even know I wanted it) If you are reading this and looking for a car, go to Pohanka Honda of Fredericksburg!!! Even if you're thinking about looking for a car, go to Pohanka Honda of Fredericksburg!!!They're the best!!

Chowee

Aug 17, 2015

My wife and I purchased a Honda Accord EX last 8/15/2015 at this dealership. I must say that it was the best car buying experience I've ever had. Our salesman, TERRY JONES, made the whole process very comfortable for me and my wife. Not only was Terry helpful , very friendly, patient, but also knowledgeable about the car that we bought.We would definitely recommend this dealership and most especially TERRY JONES to our fiends andfamily and to those who plan to buy a a new or used car.Solomon & Doris Ibanez

NGSanta

Aug 8, 2015

Mark Ross did a great job getting me not only all the features I needed, but also the ones I wanted but could do without, and close to the price range I stipulated. I didn't think it could be done, but both he and Isaac Hawkins worked well together to find a way to make it happen. Thank you!

NGSanta

Aug 8, 2015

Mark Ross did a great job getting me not only all the features I needed, but also the ones I wanted but could do without, and close to the price range I stipulated. I didn't think it could be done, but both he and Isaac Hawkins worked well together to find a way to make it happen. Thank you!

jimmywoo

Aug 3, 2015

I had the pleasure of working with Ray O'Bryhim and Chris Hayden. Both of them made my transaction easy and painless. The went ABOVE and BEYOND and had my vehicle delivered to me, since my wife just gave birth, leaving me unable to find another person to go to the dealership with, while also ensuring her health at home. Chris made the paperwork simple, painless, and extremely efficient to get through. These days, it's tough to find vendors that transact business the old school way (build and foster relationships and earn the business). It is safe to say that Pohanka has earned my business relationship moving forward. First impressions are the lasting ones and I look forward to working with Ray and Chris again.

N De Sett

Aug 3, 2015

Anthony Edwards was my service advisor. He was very customer friendly and informative. His advice and recommendations were on point. I plan to request him in the future. Thank you for your service.

Dbbooks

Jul 27, 2015

Good experience with Pohanka. Sales person Anna Gannon, was very nice, courteous and helpful with the process. The only down side was the wait to do our paperwork.

nizanthece

Jul 24, 2015

Last month i have bought a new Honda vehicle from Pohanka Honda. Sales man was good. He helped me find out good car and everything went well on the day i purchased. When i went back home checked my credit history, my credit history was checked twice without intimating me. I was very polite is ask Pohanka employee, why there are two request, he gave multiple irresponsible replies. Again, today i got a call from their Sales head(Person claimed himself) , he was very rude in asking few documents. Buying Honda from Pohanka does not mean that, they can talk anything to a customer. But is the attitude he showed me, when he was speaking with me. Be very careful. Post purchase experience is horrible.1. Two time credit check for single purchasethis is purely because of poor co-ordination between your departments.When i question about these, i was given some irresponsible answers.2. Worst attitude shown post purchase:Some one one claimed him self as a Pohanka Honda Sales head, spoke with me, something idont want to speak with others or hear from anybody.

jodylynn

Jul 23, 2015

Mark Ross really had my best interest in mind and made sure that I got the best deal I could possibly get on my new Civic EX.

Accrd2015

Jul 21, 2015

Pohanka Honda of Fredericksburg had exactly the 2015 Accord we wanted and at a great price. Anna Gannon and Pohanka ensured we got all we needed and followed through with their word so that we were happy with our purchase. They were polite, courteous, and responsive to all our needs and desires. Anna has also contacted us afterwards to ensure we are happy and we are. I highly recommend Pohanka Honda and Anna.

mark11

Jul 18, 2015

I've been going here for years and this place has always been great. The service advisors are friendly and the salesfolk are not pushy at all. They treat you well, have the best waiting area I've seen at a dealer (Massage chairs! unlimited Starbucks coffee or espresso-based drinks! A nice TV area or a quiet room where I can get on wifi and do some work) My wife and I (and now my kids) have had many hondas over the years and I wouldn't go anywhere but here for sales or service.

jm123

Jul 15, 2015

Mark Ross really went the extra mile to ensure that I got the best deal possible! I had been searching for a car for awhile, and almost purchased a different one, but Mark got me a better deal and provided a much better experience overall. He was friendly, knowledgable and extremely attentive! I travelled 5+ hours from NYC to get this car and Mark made certain I was well taken care of - from picking me up at the train station, to walking me through all of the paperwork, to checking on me to make sure I had arrived back home in NYC safe and sound. Sebastian, who handled the financing and paperwork, was also stellar - he was kind and knowledgable, making sure I understood all of the terms and fine print before signing anything. I would definitely make the long trek to purchase from Pohanka Honda again!

jm123

Jul 15, 2015

Mark Ross really went the extra mile to ensure that I got the best deal possible! I had been searching for a car for awhile, and almost purchased a different one, but Mark got me a better deal and provided a much better experience overall. He was friendly, knowledgable and extremely attentive! I travelled 5+ hours from NYC to get this car and Mark made certain I was well taken care of - from picking me up at the train station, to walking me through all of the paperwork, to checking on me to make sure I had arrived back home in NYC safe and sound. Sebastian, who handled the financing and paperwork, was also stellar - he was kind and knowledgable, making sure I understood all of the terms and fine print before signing anything. I would definitely make the long trek to purchase from Pohanka Honda again!

LOU-N

Jul 8, 2015

The entire team is wonderful. We work with Tim Willis and his team often with 5 Honda cars over the past 15 years. Now all of my kids have one and we owe a THANK YOU to Pohanka and Tim Willis for the service and client support. Lou N

lflores40

Jul 8, 2015

My sales person, Olga Kerry was great. She worked hard to get me into the car and payment I wanted. I loved the new HRV so much. The dealership is wonderful. It was clean, they have a small cafeteria, and everyone was very friendly. But, I have to say working with Olga was the best part. She is a hard worker and she took excellent care of us. Pohanka Honda is our new dealership of choice. I will be back for our next purchase!

kimn429

Jul 7, 2015

I had been in the market to purchase a new vehicle for some time and had been working with multiple local dealerships in my area but when it came to finally making a purchase on a vehicle I ended up driving 3+ hours to Pohanka Honda of Fredericksburg because not only did they provide me with the best price and financing on my vehicle but I felt that this dealership did more than any other local dealership to earn my business, Both Olga and Emily were especially great to work with, both responded to any questions and concerns I had promptly and aiding me in the car buying process each and every step of the way. Purchasing from this dealership was undoubtedly worth my time and the drive and I look forward to working with Pohanka Honda of Fredericksburg again on future vehicle purchases.

CPK

Jun 26, 2015

Richard Slater and Isaac Hawkins were absolutely awesome, and Pohanka Honda of Fredericksburg continues to be the ONLY place we buy our cars. We have bought our last three new vehicles from Pohanka Honda over the last 6 years and haven't regretted any single purchase. Of each of them, the best experience we've had took place a few days ago. Richard Slater was our sales agent, and he gave us the information, counsel, space, and assistance that made this our best auto buying experience ever. We never felt like we were being sold a car, we truly felt like we were being respected, assisted, and treated as a potential customer but valued patron of their facility. Richard made my wife and I feel at home, gave us the space we requested, and helped us as we requested and needed. He was professional and courteous and treated us not only like a customer but...well like family. Isaac Hawkins handled our paperwork and he too was...in a word...awesome. He and Richard worked with us until about midnight (it was a busy evening) and both were personable and courteous throughout the entire evening. I suggest you take Richard Slater, copy his playbook, and make it required reading for all of your new sales force...he has what it takes to make the purchase decision a very good experience for your future life-long customers.

Paigemar001

Jun 23, 2015

Mark handled the sale of my new Accord Hybrid with speed and ease. He made sure I understood the functions of the vehicle. Thank you Mark!

Tweety1_64

Jun 15, 2015

I received excellent customer service from the professional and gracious Honda sales staff members. I really appreciated their great services and my great buying experience! I would highly recommend Pohanka Honda to other Potential buyers. Much thanks to my purchasing team.

Mike123456

Jun 14, 2015

This has been by far the BEST experience ever buying a new car! Olga Kerry brought a whole new meaning to the definition of excellent customer service. She has far exceeded my expectations. We have negotiated the out the door price over the phone and when I arrived, she had EVERYTHING, ready for me, just a couple signatures and I was on my way with my new car and I got a better price than all the other dealerships in the area (to include those out of State).The other staff members that I interacted with (to include the Sales Manager Tim) also gave excellent customer service. Though my interaction with him was just for a simple inquiry, not haggling back and forth. In fact, this was the first time I ever bought a new car and the sales person did not have to go back and forth with the manager while I sat and waited (Olga already did that as I was driving to the dealership).The facilities are great for the entire family. They offer a quiet room with multiple PCs available to use, massage chairs, and a kids play room, and to top it all off, free Lattes!If you want the best deal on a new car in this entire area, and a pleasant experience, call Olga Kerry, you will be amazed! Pohanka Honda of Fredericksburg has the best customer service around. Kudos to Olga and the entire Staff!

tweetu1

Jun 14, 2015

I received excellent customer service from a professional and knowledgable Honda staff member, and would highly recommend my buying experience at Pohanka Honda. Thank you to my purchasing team.

kr1234

Jun 5, 2015

I have purchased three vehicles from Pohanka over the years. They have always been great to deal with. This purchase in particular impressed me. I started with Olga who took the time to contact me and discuss my options over the phone. Not being in the office at the time I wanted to come in, she scheduled an appointment for me with Dana Wheaton. Upon arriving at the dealership, Dana was ready and waiting. There was none of the "well I'm with someone give me a few minutes and I'll take care of you". Dana was pleasant and great to work with through the process. He was quick, efficient, and easy to work with. I next signed my paperwork with Isaac Hawkins. Again, Isaac was very efficient, and friendly as we went through all of the paperwork. I didn't feel the pressure to buy options like I have in the past at other dealerships. Pohanka is an honest, tell it like it is dealership. I hope to buy many more vehicles from them in the future. Thank you everyone for making this process easy.

VCook

Jun 5, 2015

The people there made my experience personal. Never did I feel like I asked too many questions not were the responses rude! I really respected the knowledge of my sales report & the fact that the manager of the dealership came out on my return visit to welcome me back. Not only was it a welcome but a sincere welcome! Thanks for the awesome experience

kr1234

Jun 5, 2015

I have purchased three vehicles from Pohanka over the years. They have always been great to deal with. This purchase in particular impressed me. I started with Olga who took the time to contact me and discuss my options over the phone. Not being in the office at the time I wanted to come in, she scheduled an appointment for me with Dana Wheaton. Upon arriving at the dealership, Dana was ready and waiting. There was none of the "well I'm with someone give me a few minutes and I'll take care of you". Dana was pleasant and great to work with through the process. He was quick, efficient, and easy to work with. I next signed my paperwork with Isaac Hawkins. Again, Isaac was very efficient, and friendly as we went through all of the paperwork. I didn't feel the pressure to buy options like I have in the past at other dealerships. Pohanka is an honest, tell it like it is dealership. I hope to buy many more vehicles from them in the future. Thank you everyone for making this process easy.

Rufus Point

Jun 3, 2015

I just wanted say that RICHARD SLATER is an Amazing Car Salesman with the Experience of being Patient, Knowledgeable and having a Positive Ablility to Make a Deal. My wife and I had every intent to purchase a new car but due to our baby's health, we were having a difficult time trying to get a car. Despite the numerous days of conversation back and forth with Richard, I was amazed of his patience to wait for us to contact him. Then when I finally met him, I knew he was going to sell me a car because of his approach of understanding my desires for a new car, the budget for the car we needed, and the ability to just make us feel comfortable with the entire sale process. His thorough knowledge of the Honda Accord was impressive and you can tell he was a Seasoned Veteran with an Enthusiastic Passion for Cars. His Sales Manager, Mark Russ was also an impressive fellow who was willing to get the job done to sell us this car.The Finance Manager, SEBASTIAN HOODLESS, had Very Thorough Knowledge of the Contracts which we had to sign and his Impeccable Detail of Explanation further enabled us to sign the contracts without feeling loss. He patiently allowed us to read the contracts (because we like reading, especially contracts), and at the same time he thoroughly explained to us what we were signing. We just felt enlightened and his attention to detail has given us the Vote of Confidence in this group.Therefore, Kudos to RICHARD SLATER, SEBASTIAN HOODLESS, MARK RUSS, and company! We will come back again for a Mini Van!

Addie124

Jun 1, 2015

I was really excited to buy my first car and Mark was extremely helpful and made it super easy. Everyone involved were very friendly and great in helping me find the car I want and working to get it at a price that worked for me.

wags1969

May 31, 2015

Thanks for a great car...so positive for a business owner. Snazzy too...or as my 17 yr. old says ..sexy. And my 13 yr.old says she doesn't get headaches in this car...yeah! Ride's so smoothly.

Wallace

May 26, 2015

It was no easy feat to get me a car, with my young credit and waitressing job that made it difficult to prove income, but Mark did not let that discourage me from getting one. after a week of searching for the right car for me, I decided on a 2015 Honda Fit and I love it. Couldn't be happier! Their customer service was amazing and Judaea is a pleasure to work with as well! Mark is a compassionate and determined salesman who actually tries to find exactly what you are looking for. Bring in a list of your requirements and he will make it happen! Let's not forget Tamika who got us through those terrible signing your life away moments as easily as possible while somehow making it fun in the process! Would definitely recommend going there. Everyone is so helpful and not only that, you know you are buying from a great dealership.

NGO

May 23, 2015

Richard Slater was an amazing sales representative who displayed a genuine interest in the needs that my husband and I had while looking for a vehicle for our daughter. He understood that safety and reliability was our top priority and that we needed to maintain a budget that our daughter could manage on her own. His concern with making sure that our needs were met was top-notch!!! I highly recommend Richard to anyone looking for a salesman who will lookout for the customer first!

Velma

May 12, 2015

On 5/9/2015, I went into Pohanka Honda of Fredericksburg on invitation by Olga Kerry. Although I needed a new car, I had no intention of buying one from Honda. However, both Olga and Maureen Summerill captured my heart with their listening skills, attention to detail, and knowledge of their products (cars functionality). They did not just want to sell you a car. Their first priority was meeting the customer needs. There was no anxiety on their part to just "close a deal." They found the right fit car for me. Can you tell? I bought a new 2015 Honda Accord and amazed at the space, comfort and features of the vehicle. Ms. Kerry and Ms. Summerill efficiency allowed me to be out of the dealership in just a few short hours. Additionally, Ms. Olga followed up with me after the purchase via email, phone conversation to make certain that all was well with the car and to answer any questions that I might have. Thanks to Olga and Maureen, I am in a car that meet my every need: personal, business and financial.Velma Davis

Velma Davis

May 12, 2015

On 5/9/2015, I went into Pohanka Honda of Fredericksburg on invitation by Olga Kerry. Although I needed a new car, I had no intention of buying one from Honda. However, both Olga and Maureen Summerill captured my heart with their listening skills, attention to detail, and knowledge of their products (cars functionality). They did not just want to sell you a car. Their first priority was meeting the customer needs. There was no anxiety on their part to just "close a deal." They found the right fit car for me. Can you tell? I bought a new 2015 Honda Accord and amazed at the space, comfort and features of the vehicle. Ms. Kerry and Ms. Summerill efficiency allowed me to be out of the dealership in just a few short hours. Additionally, Ms. Olga followed up with me after the purchase via email, phone conversation to make certain that all was well with the car and to answer any questions that I might have. Thanks to Olga and Maureen, I am in a car that meet my every need: personal, business and financial. Velma Davis

Ealbarenga22

May 12, 2015

So I recently got into an accident where my car was totaled and the other driver fled the scene which left me in really bad shape and my insurance company was only offering me whatvthe worth of nun car was not including what I owed on the car because I was still paying a note (I made the terrible decision of not having gap insurance when I was younger) anyway. I got in touch with a lawyer for my claim, who referred me to bill Hamilton of pohanka. They were able to get me in a brand new 2015 Honda civic with my terrible credit score and no co signer AND paid the remainder I owed on my car. My note was still in a reasonable price range and my interest rate was cut in half!!! They were a blessing

cjbully5

May 9, 2015

Took my daughter in to look for a used vehicle and left with a new Pilot! When we walked in there was no competition for our attention. Greeted by a friendly woman who introduced us to Don Erikson. Don was very friendly, knowledgeable, and not pushy in any way. I was looking at a used Pilot but was given an excellent deal on a new Pilot. Also given an excellent price for my trade in! Don also advised my daughter on an upcoming vehicle. We will be returning to see Don when that comes in.

millerj333

May 9, 2015

Excellent sales skills. Asked questions to measure what was important to you and then answered the mail. Polite and courteous through out the buying experience. Kept us informed on where we were in the purchasing process. Outstanding product knowledge and in the rare case he didn't have the answer at hand, he did research to get the answer. Would definitely look him up to buy my next new car. Experience was like working with a friend.

Kim and Nick Foundos

May 6, 2015

We went into Pohanka Honda of Fredericksburg last Friday to look into trading in our 2012 Honda Odyssey for the new 2015 Honda Odyssey. We had made an appointment with Olga Kerry and she introduced us to Mark Ross. Mark let us know all of our options and told us everything we needed to know about the new Odyssey. We ended up making a deal and Olga and Mark helped us from start to finish. They are both very professional and helpful. Pohanka Honda of Fredericksburg is lucky to have such great employees! We will recommend Olga and Mark to our friends, family and co-workers. Thanks for the great experience!

Thompson77

May 6, 2015

Our experience at the Honda of Fredericksburg was excellent!!!!! Mark greeted us as soon as we walked through the door and was able to find myself and my husband a car that we both loved! He was incredibly knowledgable about the Honda Civic we test drove and answered all of our questions! He was able to keep us within our budget and made us feel comfortable in knowing Honda values its customers! I'd have to say for my first car purchase experience, it was not as stressful as I imagined since Mark was so personable!! Even though the process took time, we felt like we had fun the ! It really helped me feel like I was making a great choice by choosing Honda! He really is a rock star and should be the offices rock star of Honda!Sincerely,Gloria and Cedric Thompson

omio64

May 5, 2015

Terry Jones was our Sales Consultant. He made the whole process very easy. We did not have to waste time trying to haggle. He was staright forward and vey helpful and resourceful as well. This is the second car we bought from him for our family.

Megunnoo

May 2, 2015

In the beginning of April I went into pohanka honda of Fredericksburg looking for a new car, where I met deon. Not only was he a very professional and great sales person, he was an honest sales person, he was not trying to just get my money and watch me leave, he made me feel very comfortable and developed a form of trust with him with this being my first car purchase at just 20 years old. He didn't steer me in the wrong direction and was very patient with me as I was indecisive in the beginning. Even after my purchase he called to check in on how I was liking my new car and if there was anything else he could do to help me! I have recommended many of my friends and family to go to Deon, and I can honestly say because of him the next car I buy again will be from honda and HIM! HES GREAT!!

Price and Deidre Jett

May 2, 2015

Recently we had the pleasure of interacting with Bill and his team at Pohanka Honda. We have dealt with Pohanka for nearly 15 years. We were seeking to sell our current Odyssey (which we bought there 100,000 plus miles ago). Bill was professional and educational. He shepherded us through the process and purchased our existing car on the spot at a fair price. We could not have been treated with more respect and professionalism. Later when we decided we wanted to but a new vehicle we worked with him, Olga Kerry and Jim Calvert. I would highly recommend the dealership and that specific team in particular.

Granger Danger

May 2, 2015

Pohanka gave us the best price around and even drove an hour to deliver the car to us. This is the second new vehicle we've bought from them in the last 6 years and were especially impressed this time by their customer service.

happydriver 11

Apr 30, 2015

Terry Jones was the most knowledgeble and thoughtful salesman I have ever met. He bent over backwards to make our experience a good one. He managed to bring in the best price as well. We will recommend him to others.

Jfward1

Apr 28, 2015

Hands down Mark Ross has been the best car salesmen I've ever met. I have never seen anyone go out of their way as much as he did to help us! He not only made us feel comfortable but was able to explain things thoroughly and profosessionally! Over all, I am beyond satisfied!

Gem777

Apr 27, 2015

Mark was awesome and a huge asset for this dealership or any dealership for that matter. He is beyond the typical Car Sales Person that everyone encounters every time. I was always reluctant to even try my luck in looking for a new car because of financial reasons. Olga connected me to Mark and he just broke things down for me that was more realistic and honest but at the same time he wanted to make sure that I would be driving a car that I really love. And he said "Short term pain, Long term gain." And I truly appreciated the education, the honesty, and realism that he has given me. Then he had Jeff, Russ, and Eileen come out to meet with me in person as oppose to me being brought to them and wait for them. That extra touch of customer service gave me confidence that everyone in the team was really pushing for me to be in a new Honda and at the same time I think they all wanted me to feel confident and really work with me on things.

mrsmeadows

Apr 23, 2015

Victor was professional and friendly. Extremely helpful and ensured a smooth transaction! I would definitely recommend this dealership and sales person! This was my 5th Honda purchase.

lovelylady

Apr 20, 2015

Excellent customer service,made our purchase of our odyssey 2015 stress free ....and made us feel like family.will definitely recommend Mark Ross to our friends and family

JAM8412

Apr 15, 2015

We brought our Honda in to have the air bag replaced. They were kind enough to provide a vehicle while they worked on ours - probably paid for by the main company. When they replaced the air bag, they also did an inspection and noted a lot of things that needed attention - including a lug bolt. The lug bolt had been sheared off when the techician took off the front driver's side tire - he carefully placed it in the cup holder. We did not know about the lug bolt until we were looking over the recommendations - price to replace it $175. When the Service Advisor John G. was called - he also did not know about the lug bolt. He agreed initially that if someone broke something they should fix it. However, when he called back 3 hours later after talking with the technician, he stated that the lug nut had been placed on too tight and it was not their fault that they ripped the bolt off when they used their impact wrench on the tire. He recommended going back to the last place that serviced it to see if they would pay. Since that had been in January - I hadn't needed to take the tire off - except for the visit to them - I felt and still feel that Pohanka Honda is responsible - and this shows their poor professionalism and quality of service. I will NOT take my car back to them.

Bill

Apr 14, 2015

Olga Kerry contacted me about selling my old 2006 Honda Odyssey and buying a new 2015 model. She put me in touch with Mark Ross, my salesman, and I ended up getting a great deal. Olga was very friendly and helped us have a great experience at Pohanka Honda!

Bill

Apr 14, 2015

Olga Kerry contacted me about selling my old 2006 Honda Odyssey and buying a new 2015 model. She put me in touch with Mark Ross, my salesman, and I ended up getting a great deal. Olga was very friendly and helped us have a great experience at Pohanka Honda!

Moirodriguez3

Apr 14, 2015

I recently purchased a Honda 2015 CRV-EX, I was in and out within less than 2 hours!!!!! Cindy Cloud-Thompson was and is amazing!!!!!! She's explained everything well and is a former Marnie, being from the Navy she helped me out a lot and understood my situation. I totally without a doubt recommend the dealership and CINDY lol! They're great trust me! Oh and Jim the guy from Texas was awesome as well!!!

sangram134

Apr 12, 2015

I recently bought a new 2015 Honda Accord EX from "Pohanka Honda of Fredericksburg". Victor, my sales person, was very friendly and patient in explaining me all the features of the vehicle and answering all my questions. This was my first car and I had so many questions. He answered everything with a smile in his face. I had a very complicated case where I drove from a different state in an one way rental car and dropped off there. He took care of everything for me. I returned my rental car in their shop and they returned it to rental agency. To my pleasant surprise, they even reimbursed my one way drop charge for rental car also (Thank you so much for this). He completed all the paper work well before in time, so that I would not spend much time there. I must tell, I got the best deal for the car, best customer service and the best sales person. Thanks Victor :)I would definitely recommend "Pohanka Honda of Fredericksburg" to everyone

Scott Paris

Apr 8, 2015

We recently traded in a used vehicle to get a Pohanka certified Pilot. Mark Ross walked us through all of the inventory and made sure we understood all of our options. When we selected the vehicle we wanted to purchase Mark helped us get through all of the paperwork with great ease. Mark is a pleasure to work with and we plan to make him our go to person on future purchases.

Joe D.

Apr 6, 2015

I sent this response to a recent Manager email about my service, and thought other's should know, "I am sorry for not responding sooner, but the service I experienced on Saturday was superb! The service personnel all seemed very engaged with each customer, and for me Dixie Storm was truly outstanding in professionalism & courtesy. She was quick to check me in, and full of eager to assist me look for an item while exiting the car. I was rather shocked how many people were in the service area awaiting their cars, but I noticed that nobody seemed anxious or tense...must be that everyone had the same experience as me! I admit the massage chair longs for me to return, however I hope that my CRV doesn't require too many frequent visits in course of ownership. Thanks for being a great neighborhood dealership, and having such energetic staff - like Dixie Storm."

carbuyer33

Mar 28, 2015

Spoke to Don Erickson, seemed to be straight forward salesman. He wrote back beating my best price by a significant amount. He wrote "We are at $30,000 plus tax, Tags and titling fees. That includes roof fack and rails, cargo tray, both uninstalled. Also includes destination." On numerous occasions he confirmed that it included all dealer fees in the price. If you add the dealer processing fee again, their price is not worth considering.Planned to take a long drive in the next day to purchase vehicle and asked for OTD price. When the OTD price was put together, I was told Manager named Tim Willis did a bait and switch and said the $599 dealer processing fee is not included. I spent numerous hours planning trip and purchase only because they sent me the original email and then verbally confirmed that processing fee is included. I spoke to Ray O'Bryhim, the GM and he wouldn't admit it was an error, instead of justified that title fees means dealer processing fee and that I misunderstood. Don sent an email basically saying that management changed their mind. I assume they either priced it too low or bait and switched. GM would not stand by original quote and basically told me that I read it wrong and that he didn't see the problem and that it doesn't matter what the written or verbal quote said.Old fashion waste of time and bait and switch.

Rob22554

Mar 23, 2015

I wanted to say what a great experience we had this weekend with Chris Hayden. I had been receiving email after email from Honda for over a week. I reluctantly told the wife about the Honda event and of course she decided we should make an appointment. I had no intention of purchasing a car this past weekend. I was very happy with my 2005 Honda Accord Hybrid. After looking at the new 2015 Honda Accord Hybrid my wife and I determined that it just didn't make sense to purchase a new car. The payments were more than I wanted and we just couldn't see making a $700 a month payment when we were happy with the car we already owned. Chris was very patient and suggested we look at the same car without being a Hybrid. We test drove the car and were very skeptical that Chris and the team at Pohanka Honda were going to persuade us with any offer to make us change our minds. However, Chris came back with an offer that made sense to us and we decided to make the purchase. It was nice not to feel pressured or harassed to make a purchase. This is the second car we have purchased from Pohanka in three years and our fourth Honda vehicle. Please tell Chris how much we appreciate his time and understanding while we made decisions. He was instrumental in helping us make a solid decision.If you ever need service at Pohanka Honda, ask for Shane Yingling. While my wife and daughter were sitting with me in the show room we came to the same conclusion. We had all been helped by Shane over the past year or so and without knowing it had all come to the same conclusion, that we wanted his help every time we came in, oil change, tire pressure, or service, it didn't matter we have all been impressed by his willingness to help and honesty in what we needed to do now and what we could put off.My family and I highly recommend Shane Yingling and Chris Hayden to you and your family.Robert and Teresa Bader

MBW

Mar 21, 2015

Recently purchased a 2015 CRV from Pohanka Honda of Fredericksburg. Victor Gutierrez my salesman did a great job informing me of the features of the new CRV and guiding me through the buying process. Mallie Stevens was also great working with me on the financing side of this car purchase.Will definately be back if I need another Honda.

MBW

Mar 21, 2015

Recently purchased a 2015 CRV from Pohanka Honda of Fredericksburg. Victor Gutierrez my salesman did a great job informing me of the features of the new CRV and guiding me through the buying process. Mallie Stevens was also great working with me on the financing side of this car purchase. Will definately be back if I need another Honda.

Nishant Sharma

Mar 16, 2015

When we decided to buy new 2015 Honda Odyssey, friends recommended Pohanka Dealership in Fredericksburg. I must say we were not disappointed at all visiting only one dealership for this sale while we called up few other dealers as well to check on rates. We were helped by salesman Victor Gutierrez who stayed very patient all along answering all queries and providing relevant information in timely fashion. It was a pleasurable experience dealing with him and with this dealership in general. Thanks Victor for making the entire process so smooth and easy for us! I would strongly recommend this dealership for not only absolutely great prices but also their customer service and ease of doing business.

NishantSharma

Mar 16, 2015

When we decided to buy new 2015 Honda Odyssey, friends recommended Pohanka Dealership in Fredericksburg. I must say we were not disappointed at all visiting only one dealership for this sale while we called up few other dealers as well to check on rates. We were helped by salesman Victor Gutierrez who stayed very patient all along answering all queries and providing relevant information in timely fashion. It was a pleasurable experience dealing with him and with this dealership in general. Thanks Victor for making the entire process so smooth and easy for us!I would strongly recommend this dealership for not only absolutely great prices but also their customer service and ease of doing business.

Felicia

Mar 14, 2015

My husband and I recently decided to purchase a used vehicle. The first dealership we went to (upon recommendation from a friend), tried to work with us. The people were generally nice. But they were quite pushy, made us feel guilty for choosing not to purchase from them, and didn't offer us a great deal. Pohanka Honda was completely different. Everyone we encountered was pleasant, helpful, and not at all pushy, especially our salesman, Terry Jones. Unlike the first dealership, which only wanted to show us the most expensive used vehicles they had, Terry listened to what our needs were and delivered. In spite of needing to work on the numbers a little bit, even that was a pleasant process. In the end were were not only pleased with our purchase, but at peace as well. I would definitely return to Pohanka Honda

Felicia

Mar 13, 2015

My husband and I recently decided to purchase a used vehicle. The first dealership we went to (upon recommendation from a friend), tried to work with us. The people were generally nice. But they were quite pushy, made us feel guilty for choosing not to purchase from them, and didn't offer us a great deal. Pohanka Honda was completely different. Everyone we encountered was pleasant, helpful, and not at all pushy, especially our salesman, Terry Jones. Unlike the first dealership, which only wanted to show us the most expensive used vehicles they had, Terry listened to what our needs were and delivered. In spite of needing to work on the numbers a little bit, even that was a pleasant process. In the end were were not only pleased with our purchase, but at peace as well. I would definitely return to Pohanka Honda

thubenthal

Mar 12, 2015

Mark Ross was absolutely great and definitely a great addition to the car business. I told him exactly want I wanted and he got it no mistakes no hassle and no pressure. Any future purchases I will go to him!!

Happy2015

Mar 5, 2015

The car buying process is one many dread; let's face it, salespeople have a bad reputation. Luckily, our experience couldn't have been better because of the salesman who assisted us: Terry Jones. He was honest, no sugar coating, and he didn't pressure us to make a decision. He straight up told me the pros and the cons of the vehicle, not just pros. When we told him we wanted to look elsewhere too, he wasn't all weird and anxious like some salesmen.. He made us feel like he really wanted us to make the best decision, regardless. Days later we purchased the 2012 Jeep that Terry showed us. The right salesman makes a huge difference, and we couldn't have had a better one! I highly recommend him. Thanks Terry!

G$$$

Feb 27, 2015

I was in the market for a car, but wasn't really "LOOKING" looking, just browsing. Had no real intention to purchase the day I walked in, but Chris Hayden and Tim Willis made me such a great offer and worked so hard to meet my expectations that I ended up driving away with a new fully loaded Accord. I'm glad I walked in and drove away with a new car. I'm a customer for life. It's nice to do business with a company that actually "gets" what customer service is all about and actually walks the walk and isn't just all talk. Thank you Pohanka Honda of Fredricksburg, Chris Hayden and Tim Willis for all your hard work, excellent customer service and for my new car. I'm actually looking forward to having it serviced there as well. How many times can you say that about a business?

Krystal

Feb 26, 2015

I had the best experience with Pohanka Honda in Fredericksburg yesterday! Mark Ross and Olga Kerry helped me out more then words can describe! I have poor credit, but they did not judge and did everything in their power to get me into a car! I absolutely love my new Civic and will come back and purchase all my vehicles from these two! I honestly can not say how grateful I am for them. The customer service I received from these two and Tamika in Finance, was outstanding! Pohanka, preformed a miracle for me and I am so thankful! They all went above and beyond what they needed to do. I left with a smile and tears of joy! Thank you all very much, you will see me again and will recommend you to everyone I know!

Krystal

Feb 26, 2015

I had the best experience with Pohanka Honda in Fredericksburg yesterday! Mark Ross and Olga Kerry helped me out more then words can describe! I have poor credit, but they did not judge and did everything in their power to get me into a car! I absolutely love my new Civic and will come back and purchase all my vehicles from these two! I honestly can not say how grateful I am for them. The customer service I received from these two and Tamika in Finance, was outstanding! Pohanka, preformed a miracle for me and I am so thankful! They all went above and beyond what they needed to do. I left with a smile and tears of joy! Thank you all very much, you will see me again!!

Cheryl Russell

Feb 25, 2015

This is by far the BEST place to meet ALL your NEEDS! I started with there service department for a simple oil change 4 months ago. The Service Advisor was so informative! Not only that my car was returned to me with my driver seat in correct position, radio left as I left it, and it was washed! It's no wonder I returned to purchase a car on 2/22/15. Tim Willis & Chris Hayden jumped thru hoops to make sure I walked away happy with my purchase. My spouse was so impressed by the professionalism he too purchased a brand new car on the same day. We are now the proud owners of 2015 Honda Accord Sedan's. Thank you Pohanka of Fredericksburg, Chris Hayden, & Tim Willis! Pictures to follow this afternoon on my FB page of both of our new Honda Accord's!

cahampton70

Feb 25, 2015

This is by far the BEST place to meet ALL your NEEDS! I started with there service department for a simple oil change 4 months ago. The Service Advisor was so informative! Not only that my car was returned to me with my driver seat in correct position, radio left as I left it, and it was washed! It's no wonder I returned to purchase a car on 2/22/15. Tim Willis & Chris Hayden jumped thru hoops to make sure I walked away happy with my purchase. My spouse was so impressed by the professionalism he too purchased a brand new car on the same day. We are now the proud owners of 2015 Honda Accord Sedan's. Thank you Pohanka of Fredericksburg, Chris Hayden, & Tim Willis! Pictures to follow this afternoon on my FB page of both of our new Honda Accord's!

JTB Lake of The Woods

Feb 17, 2015

I have owned three cars that I have purchased from Pohanka Honda of Fredricksburg. Needless to say I believe Honda makes a very fine car and I have been pleased with Pohanka. I have tried to always have my cars serviced by Pohanka. A couple of years ago I did have an incident that one of my shock absorbers was defective, although it was past its warranty the Service Manger worked with me and met with the Honda people and needless to say they were able to give me a full rebate on it. That is service!. This time around I went in for my normal B16 service, during my last service I purchased a set of tires and of course had both balancing and alignment performed at the same time. Because of this Mat told me I did not have to have it done with the B16, which did saved me over $100.00. Honda could have went ahead and performed those items, as they are part of a B16 service, but I consider this to be a real positive that they did their job appropriately. All to often people are quick to complain and sometimes it is valid, but overall I have found Pohanka Honda of Fredricksburg to be extremely professional with its level of service. I also like the way they have their easy to read paper work that describes in easy to understand detail the service that was performed. Bravo Honda, my service provider this time was Mathew Peter Feigleson and my tech was 3937 Joseph Parker. Thank you both!

Tim

Feb 17, 2015

We went to Pohanka Honda of Fredericksburg looking for a 2015 CR-V Touring and it had to be a specific color inside and out. Once it was determined that we would have to wait a month or so before one might come in, we didn't mind the wait because we knew we were in good hands with Terry Jones. The professionalism and willingness to go out of his way to keep us updated made our entire process from start to finish a truly pleasant experience. The contact with Terry even after the sale has been helpful as we get adjusted to the different options and layout on our new CR-V.

bella

Feb 14, 2015

This is my third purchase inside a year. Each time I have worked with Bruce Wells, has been professional. The ordeal of purchasing a vehicle has been painless and on target. It has been stress free. All the staff members that I have been in contact with have always been friendly and professional. My questions where answered and I never felt pressured. The dedication that I have received from Bruce has won my loyalty. I will always go back. Last May, I worked with Bruce Wells and Mike Felice. I was sad to see that Mike was no longer part of the team.

myangelsjns1

Feb 11, 2015

Our experience at pohanka honda of fredericksburg was awesome. Mark Ross and Perlita Roberts, as well as some others was very respectful and helpful and the financial department too. They helped us with finding the right vehicle. Customer service was also a A+. Was there longer then expected but it was well worth it. Thanks you so much Mark Ross and Perlita Roberts for all you've done to get us in a great vehicle.

R&SBoisvert

Feb 9, 2015

Im not one who frequently writes reviews, but great service duly deserves acknowledgement. My husband and I each recently purchased vehicles from Terry Jones within a two months span. Terry won our loyalty and trust by his professionalism, availability, efficiency, dedication, and genuineness. Throughout the two months, Terry had spoken to me several times on the phone, addressing all my questions, and they werent all easy! If he didnt know the answer at the time, hed call back within a couple of days. Though Terry worked hard and was a dedicated salesman, he was never pushy and even presented lower priced options. In addition, Terry is the type of salesman who keeps in touch with you from the beginning to the end of the sales process. Two months after the purchase of our vehicles, he is still calling and keeping the lines of communication open for any concerns or questions we still may have! Incredible. As a side note, Kingsley (Terrys boss) was quite accommodating as well. In the end, Kingsley gave me a higher than expected trade-in value for my old vehicle, which was a HUGE pleasant surprise!

Adora

Feb 5, 2015

Terry Jones, From the moment my husband and I met him we knew we could workwith him at that time we was not sure of buying a new car,Terry work with us,and assureus he would do everthing to make us comfortable buying this Honda CRV it is only threedays getting used to all the features,but loving every minute of itOur sincere Thanks to Terry and he come highly recommended,also Pohanka Honda. The Clintons.

2015 CT

Feb 4, 2015

I brought my 2012 Crosstour into the dealership for an oil change and wash on superbowl sunday. By the time the service was complete I was convinced that I needed to update to a 2015 model. Mark Ross was instrumental in my decision by outlining the advantages of leasing vs buying. He took the time to listen and understand my needs (and my wants), and made the deal work. Jim Calvert exercised the financial transaction in a quick, understandable fashion. My last 3 new car purchases were made at Pohanka Honda of Fredericksburg. World class service, void of games and gimmicks, by employees like Mark, Jim, Judaea, and Shane is what will keep me coming back.

lizimsick

Feb 4, 2015

I arrived to pohanka to service my 2010 civic that I purchased without a warranty from another dealership in 2011. I was not fully aware of how taken advantage I was until today. Pohanka Honda employees represent a great product that sells itself so when you are approached they are truly trying to get you in a car for your benefit and can do it in a few hours. My interest rates are low with so so credit.

kanorris29

Feb 2, 2015

Mark definitely took us on a journey to get exactly what we wanted. He was willing to negotiate and work with us to get exactly what we wanted where we only had a to sacrifice a little on price, but well worth it all to us!

SPEndicott

Jan 30, 2015

Today I worked with Dana Wheaton and Jim Calvert to purchase my first car. Dana was very knowledgeable with my questions regarding the purchasing process. Jim was very thorough and patient in explaining the various protection plans and add-on packages for the vehicle. All-in-all, I could not have asked for a better experience purchasing my first car.

Doris Honda 2007

Jan 28, 2015

My wife and I went without an appointment for a recall defective door lock driver side. The professional staff met us and continued to provide professional service the entire time of our visit. Victor Munoz was our service advisor our tech was Duane Bryant. We were offered coffee or hot chocolate while we waited in the clean waiting area and bathrooms. My wife visited the show room and discussed the Honda experience with Ken Thatch sales consultant. Ken advised that most Honda last 300,000 miles. Ken explained that a owner had a Honda that lasted 1,000,000,000 miles the dealership traded a new Honda for the this vehicle. Overall we found the staff and facility outstanding and would recommend anyone to stop by for a visit. George and Doris O'Connell

kristingirl

Jan 22, 2015

We worked with Cindy Cloud-Thompson and it was an excellent experience! I was contacted by her in September of 2014 and she stuck with me until we were finally able to make our purchase in January. She took the time to understand our situation and made the whole process as seamless as possible for us. We couldn't have asked for anyone better. Thank you Cindy and to Pohanka for letting her do her job-hassle free!

Lee

Jan 14, 2015

Exceptional internet sales experience! Kingsley and Terry were fantastic. To be honest, I had not purchased a car in 10 years, and I wasn't quite sure what to expect (though I have used awesome Pohanka service for years). What happened was so positive and so far exceeded my expectations that I'm still having a hard time putting it in words. Terry was a superb salesman who took time to understand what I was looking for, but equally importantly, he was particularly attuned to what I didn't want and did not push...ever. From initial contact via email to the phone to the dealership visit, every aspect of this experience was superb. My last fear was the session with the Finance Manager. Ms. Tamika Morefield was equally superb. She explained the options and advantages of various services and programs, but always attuned to processing my sale expeditiously, efficiently, and in the most friendly manner possible. Truly a Six Star performance, across the board. Thank you sirs and ma'am!

kperegoy

Jan 12, 2015

We had a wonderful experience working with Mark our salesman. He was upfront and honest with us throughout the entire process. Not only could we trust Mark, but he was tentative to our needs and respected our personal space. All of the employees that we worked with down to the final finance department were exceptional. I would highly recommend Mark, his coworkers, and Pohanka Fredericksburg to any of my friends and family. Top of the line service for sure!

Mbmagneson

Jan 4, 2015

Our experience at Pohanka was very good. Our salesman Mark Ross is very through in his work, he found the car we were looking for in less than a day. And then worked out the details to get the car on the lot and the financing we desired. I was impressed with process and the dealership.

Igs5510

Jan 3, 2015

I can't write enough negative things about pohanka. They people who work have the worst customer service skills. They aren't friendly and won't process your paperwork in a timely manner. Took them 3 weeks to pay us for our trade in and that was only after we went up there and demanded it.

Mom

Dec 31, 2014

Awesome experience! Left with a great deal on a 2008 Accord and super happy teenage son. I appreciate the customer service on New Years Eve! First Honda purchase and very happy with it. Wishing I had considered Honda when I purchased a Nissan in 2011.

Stevie Boy

Dec 16, 2014

To Whom It May Concern, Let it be know that the customer service at Pohanka Honda of Fredericksburg is top notch! My personal experience is one in which I will be a faithful customer as long as I am in the area. The best part of it is, I bought a used FORD. I felt as if I were their number one VIP. This treatment is unparalleled to ANY car buying experience I have ever experienced. My hats off to Maureen Summerhill. She was so sweet and honest with me. She never once tried to push me or over-ride me in any way. I will recommend anyone that is interested in buying a car (new or used) to this superb sales lady.Honorable mention of course goes out to the manager, Tim. He authorized and took care of all issues. He is as professional as they come. I'm sure he will be running the whole operation someday.Finally, the Mike in finance was as easy as can be. In and out, service with a smile. "Have a nice day Sir." and I was gone.If you are looking for a car buying experience that makes you feel good once you leave the lot, then look no further than Pohanka Honda of Fredericksburg.Sincerely,Steve CheathamGunnery Sergeant United States Marine Corps

set3p

Dec 5, 2014

Our salesman Terry was detailed and helpful. The showroom and waiting areas were clean and comfortable. Our salesman did his best to answer questions and move us through the buying process quickly and easily. I would certainly deal with him again as we are considering getting a new Odyssey soon. The finance person at the end of the process was the opposite. After being at the dealership for two hours I just needed to sign a few papers and take my new car home with my wife and 3 year old. Instead he proceeded to pummel me for 20+ minutes with how quickly my new car was going to fail. How the electronics in these vehicles are terrible and unreliable. Only a fool wouldn't extend their warranty because many of the parts are poorly made. If I don't get the exterior treatment all the paint will peel off the car within a few short years. I'm sure he is incentivized to sell warranties and other post sale items but his approach was pushy, rude and assumed we were morons. This turned the experience on its head. I left tired and annoyed. Still recommending the dealership because until the final 30 minutes it was a good experience.

Steve

Dec 3, 2014

To Whom It May Concern, Let it be know that the customer service at Pohanka Honda of Fredericksburg is top notch! My personal experience is one in which I will be a faithful customer as long as I am in the area. The best part of it is, I bought a used FORD. I felt as if I were their number one VIP. This treatment is unparalleled to ANY car buying experience I have ever had. My hats off to Maureen. She was so sweet and honest with me. She never once tried to push me or over-ride me in any way. I will recommend anyone that is interested in buying a car (new or used) to this superb sales lady. Honorable mention of course goes out to the manager Tim. He authorized and took care of all issues. He is as professional as they come. I'm sure he will be running the whole operation someday. Finally, the Mike in finance was as easy as can be. In and out, service with a smile. "Have a nice day Sir." and I was gone. If you are looking for a car buying experience that makes you feel good once you leave the lot, then look no further than Pohanka Honda of Fredericksburg. Sincerely, Steve Cheatham Gunnery Sergeant United States Marine Corps

brianjlowry

Nov 15, 2014

My wife and I recently decided we wanted to purchase a Honda Odyssey. We narrowed it down to the exact model and color that we wanted and then started our search. We visited and called multiple dealers in the Richmond area and were told time and time again that we needed to put down a deposit to start talking pricing so that they knew we were serious buyers. I reached out to Pohanka and was connected with Terry Jones who gave us an offer over the phone (the only dealership of 4 which gave us any number). We talked and came to a very fair verbal agreement on price. After telling the other dealers we had made a deal, ALL of them suddenly were willing to beat Pohanka's price by $500 (they didn't know the price we settled on). They had already lost my business by not being straightforward with me - as I had asked.We drove to Pohanka last night and bought our first van. The experience was great!On a side note, I think Mike Felice from Finance has a part-time gig as a comedian.

JohnB

Oct 30, 2014

I had an excellent experience in the service department. While I was only getting an oil change, the staff treated me like I was most important customer in the building. They were professional, courteous and had my van ready ahead of schedule. Additionally, a multipoint inspection was performed with the results thoroughly explained to me. This information is very useful in planning ahead for future preventative maintenance. Thanks again for a wonderful experience, I will be back.

JayG

Oct 28, 2014

Purchased a certified 2012 low milage civic to replace a 2006 civic lost in a crash. Our daughter was hit from behind hard, the 2006 civic was a tolal loss but no one was injured! Chaise Walker helped with all aspects of vehicle research, available inventory and navigating the purchase process. He was knowledgable, informative and friendly. There's a reason we've purcahsed 3 vehicles from this dealership - Pohanka has a great team provdiing exceptional service. Thanks to all.

brenda.m.bates.5

Oct 27, 2014

We got our new 2014 Honda after trading in our older SUV. We love the car, had a great experience. We are life long customers now.

LeeHef

Oct 22, 2014

I would like to comment that my experience with your service department this time around was extremely pleasant. My service rep, Dixie, is very personable and outgoing. She performed a comprehensive visual inspection of my vehicle, was complimentary about the condition I keep it in, and made sure I knew about the refreshments in the waiting area. Dixie took the time to explain the recommended additional services that your shop informed her of and was not pushy in trying to "convince" me that I needed to have any of them done right now (which I found somewhat surprising and was thankful for). She exhibited a great sense of humor in our discussions after the work was completed when going over the tech sheet and bill and let me know that the dealership really appreciated my business. I have taken my vehicle in to Pohanka several times for service or tires and I would grade this visit as an "A". Dixie very much gave the impression that she cares about her customers, enjoys her job and desires to be as helpful as possible! At my place of employment "Customer Service" is #1 on our mission statement and Dixie exemplifies this attribute very well

kristiea

Oct 18, 2014

I just purchased my very first vehicle, a 2013 Honda Accord Coupe. Mark Ross had been working with me for a few months helping me keep an eye out for the perfect car. Initially, I came in looking for a new vehicle to ensure I got a great car with a great warranty. My budget was limited so Mark suggested a certified car. He was patient and diligent helping me find the right car within my price range. He managed to find the perfect fit for me. A fabulous car with a fabulous price and an even better warranty. He met every single request I had. Additionally, Mark and his team worked hard to make my first experience as smooth and easy as possible. They walked me through the financial aspects to ensure I was comfortable and understood all of the process before making the commitment to buy.Thanks for all your hard work, guys! I am one proud Honda owner!

charles.major.735

Oct 16, 2014

Purchased a low mile one owner Certified Honda CRV from Pohanka Honda after shopping the net on CARFAX to get a feel for who had what I wanted. Excellent purchase experience with Terry Jones, our salesperson. He is a pleasant and knowledgeable employee, attentive to our needs, as he treated us as if we were the only prospective buyers in the dealership. Every feature of the car was demonstrated to us and all warranty and extended warranty information was explained. We were even taken on a tour of this state of the art sales and service facility and introduced to employees we may come in contact with in the future. I never have liked shopping for cars and dealing with sales people but this was a refreshing refreshing experience for my wife and myself.

Nm05

Oct 10, 2014

Great customer service. Mark explained things easily to me and discussed multiple options for me to choose from. This being my first car purchase, he also discussed everything with my mom so she knew I was in good hands. Bruce also helped us with the financial part and made me feel comfortable with my decision.

GloriaWilliams

Oct 8, 2014

I purchased my first vehicle from Pohanka Honda of Fredericksburg in 2007 and have been loyal to this dealership ever since. In total, we have purchased seven cars from this dealer. All the cars we have purchased, new and used, have been in great condition. Additionally, we maintained all of our vehicles with Pohanka of Fredericksburg service center and have established a trusted relationship with Micheal Kut. In September 2014, our daughter totaled her vehicle. I contacted Chris Hayden as we were in the market for a used vehicle. We were provided information about a used car that may have been of interest. Chris Hayden and Tim Willis treated us as if though we were purchasing a top-of-the-line luxury vehicle. I receive the same OUTSTANDING treatment when I'm purchasing a vehicle or servicing a vehicle. My husband and I do extensive research before purchasing used vehicles, and Chris Hayden and Tim Willis were able to address all of our concerns with the utmost professionalism. When the Sales Manager (Tim Willis) came to Chris Hayden's area to speak with us about the vehicle, I thought to myself, "Customer Care at it's FINEST." I've visited other dealership (Mercedes and Toyota) wherein interaction with anyone other than the sales person did not exist. From a customer's perspective, Pohanka Honda of Fredericksburg epitomizes strong ethical business practices. They have perfected the science of customer care, and their business practices should be utilized as a model for dealerships that are struggling in the area of customer care and customer appreciation. Again, great job. The service provided at this dealership has improved with time like fine bottles of wine. I have and will continue to recommend your dealership to anyone in the market for a new or used vehicle. YEAAHHHHH for POHANKA of FREDERICKSBURG. Your personable, professional and extremely knowledgeable staff has given us yet another POSITIVE experience at your dealership. And Kudos to Danny Wright. Every time we work with him, it feel as though we're interacting with a family friend. He's a great person, and he really believes in the Honda product. He has a warm smile and was able to put all of our anxieties at ease.

GloriaAWilliams

Oct 8, 2014

I purchased my first vehicle from Pohanka Honda of Fredericksburg in 2007 and have been loyal to this dealership ever since. In total, we have purchased seven cars from this dealer. All the cars we have purchased, new and used, have been in great condition. Additionally, we maintained all of our vehicles with Pohanka of Fredericksburg service center and have established a trusted relationship with Micheal Kut. In September 2014, our daughter totaled her vehicle. I contacted Chris Hayden as we were in the market for a used vehicle. We were provided information about a used car that may have been of interest. Chris Hayden and Tim Willis treated us as if though we were purchasing a top-of-the-line luxury vehicle. I receive the same OUTSTANDING treatment when I'm purchasing a vehicle or servicing a vehicle. My husband and I do extensive research before purchasing used vehicles, and Chris Hayden and Tim Willis were able to address all of our concerns with the utmost professionalism. When the Sales Manager (Tim Willis) came to Chris Hayden's area to speak with us about the vehicle, I thought to myself, "Customer Care at it's FINEST." I've visited other dealership (Mercedes and Toyota) wherein interaction with anyone other than the sales person did not exist. From a customer's perspective, Pohanka Honda of Fredericksburg epitomizes strong ethical business practices. They have perfected the science of customer care, and their business practices should be utilized as a model for dealerships that are struggling in the area of customer care and customer appreciation. Again, great job. The service provided at this dealership has improved with time like fine bottles of wine. I have and will continue to recommend your dealership to anyone in the market for a new or used vehicle. YEAAHHHHH for POHANKA of FREDERICKSBURG. Your personable, professional and extremely knowledgeable staff has given us yet another POSITIVE experience at your dealership. And Kudos to Danny Wright. Every time we work with him, it feel as though we're interacting with a family friend. He's a great person, and he really believes in the Honda product. He has a warm smile and was able to put all of our anxieties at ease.

Tim

Oct 6, 2014

If you want Exceptional service for your vehicle, that also caters to the typical M-F workforce, (with operating hours extending well beyond that of any other dealership I've dealt with) then Pohanka Honda of Fredericksburg is the go-to place. Friendly, knowledgeable & willing to go the extra mile to take care of you AND no appointment necessary. That's what I call service!! On another note, I would like to personally thank the Service Department team! Dixie & Shane (Service Reps) and Jim (Technician) went out of their way to take care of my 14' Accord. Thank you guys for your OUTSTANDING customer service and going out of your way to identify and resolve the issues I had with my sunroof and repairing the rear tire!!

tim.sherriff.54

Oct 6, 2014

If you want Exceptional service for your vehicle, that also caters to the typical M-F workforce, (with operating hours extending well beyond that of any other dealership I've dealt with) then Pohanka Honda of Fredericksburg is the go-to place. Friendly, knowledgeable & willing to go the extra mile to take care of you AND no appointment necessary. That's what I call service!! On another note, I would like to personally thank the Service Department team! Dixie & Shane (Service Reps) and Jim (Technician) went out of their way to take care of my 14' Accord. Thank you guys for your OUTSTANDING customer service and going out of your way to identify and resolve the issues I had with my sunroof and repairing the rear tire!!

Terri Mullen

Oct 5, 2014

I told Mark what I wanted. He gave me many options and was fantastic with other ideas and explained everything to be. He was very enjoyable to work with ! Mark spent time explaining all the features the car had and helped move all the things from my other car into the new one. He was both friendly and very professional. I will tell anyone looking for a Honda to contact him.

TMUL

Oct 5, 2014

I told Mark what I wanted. He gave me many options and was fantastic with other ideas and explained everything to be. He was very enjoyable to work with ! Mark spent time explaining all the features the car had and helped move all the things from my other car into the new one. He was both friendly and very professional. I will tell anyone looking for a Honda to contact him.

Anola

Sep 29, 2014

After being run around, unsure and very unhappy with our car shopping experience all week, we decided to visit with Mark Ross at Pohanka of Fredericksburg this Sunday. I am so glad that we did. I regret wasting our time at those other places. Mark was honest, kind, helpful and put up with us for hours!! He is extremely knowledge and was very patient while we made some very important decisions. I could tell that he really cared about us and wanted to make sure we would be happy with what we chose for our big purchase.

Anola13

Sep 29, 2014

After being run around, unsure and very unhappy with our car shopping experience all week, we decided to visit with Mark Ross at Pohanka of Fredericksburg this Sunday. I am so glad that we did. I regret wasting our time at those other places. Mark was honest, kind, helpful and put up with us for hours!! He is extremely knowledge and was very patient while we made some very important decisions. I could tell that he really cared about us and wanted to make sure we would be happy with what we chose for our big purchase.

Kbenn011

Sep 22, 2014

This was the sixth dealership I had been to in 6 months. I had been searching for a particular car that I was interested in and pohanka hadn't had any, otherwise they would have been my first stop due to the fact that my last car was purchased from them and two other cars in the family had been as well. Pohanka offered me the best deal on my trade in, I knew I was leaving with the used car I went in to buy. After much deliberation, I decided to get a new 2014 civic si. Not only was I impressed with the level of professionalism, but the personal interaction was great as well. Mike Ross was very patient and understanding. He listened to my wants and needs and worked with me on many levels. So much so that he actually took the time to teach me how to drive my new stick shift. I was very impressed. I took up about 7 hours of his day but he didn't care how long it took, as long as I left happy and in the car I wanted. The finance team was outstanding as well. After I had signed the contract, another wonderful team member came in and said they were able to get me a lower APR. I was very appreciative. This happened with the last car I bought as well. I received a phone call from them saying that another bank (not through honda) had a better offer. All of the associates were very polite and helpful. I recommend this dealership to anyone and everyone!! You'll be in good hands!!

Blew

Sep 19, 2014

Terry Jones worked so hard to give us the ultimate customer service experience while helping us to get the best deal possible on our purchase. His professionalism and expertise reinforced the research that we had completed before we began to shop for a new vehicle. The dealership is outstanding, and we will be loyal customers, returning for service on our vehicles and for future purchases. This is undoubtedly the most impressive Honda car dealership we have ever encountered.

Heather

Sep 17, 2014

As someone who has worked in customer service for many years, you tend to be very critical as a consumer. If I were QA (quality assurance) I would have given Mark Ross a 100 on an evaluation of his customer service skills. We went in to Pohanka to trade one vehicle and ended up trading in two. Mark approached us and right away discovered our WIN's (wants, interests and needs). He also was very thorough in explaining the FAB's (features, advantages and benefits) of the Pilot and Civic, as well as the extended warranty plans. He was very good at acknowledging what features we wanted but always kept in mind the financial goals of our purchase to what we could afford and never made us feel pressured. Thank you Mark Ross, you've earned a loyal customer.

kevandheather

Sep 16, 2014

As someone who has worked in customer service for many years, you tend to be very critical as a consumer. If I were QA (quality assurance) I would have given Mark Ross a 100 on an evaluation of his customer service skills. We went in to Pohanka to trade one vehicle and ended up trading in two. Mark approached us and right away discovered our WIN's (wants, interests and needs). He also was very thorough in explaining the FAB's (features, advantages and benefits) of the Pilot and Civic, as well as the extended warranty plans. He was very good at acknowledging what features we wanted but always kept in mind the financial goals of our purchase to what we could afford and never made us feel pressured. Thank you Mark, you've earned a loyal customer.

A.Watts

Sep 13, 2014

I don't even live near the area of this dealership and was still treated with the utmost respect. I received as much help as possible to make the purchase I wanted. The sales associate, Terry Jones, I stayed in contact with went above and beyond what I expected from someone just trying to make a sale. If I wanted something pertaining to the car whether it be updated pictures, info that wasn't necessarily posted, or specific things that could be done in my particular situation, it was DONE. Being 19 years old and in the Navy making my first car purchase I flooded them with questions and verified their answers with my superiors and not once was I given fraudulent info. Every suggestion given to me made the process of getting the car I desired quicker, more efficient, and truly more forgiving to my wallet. I have no complaints with the vehicle AT ALL. Their service is once again very professional and exuberant. They made it possible for me to get the 1 car I wanted possible and cheaper than anywhere else I researched. You won't be dissatisfied with the service and attentiveness of the good people here at pohankahonda.

jake alan

Sep 13, 2014

Richard Beauchamp is a consummate sales professional that made the whole purchase process quick and easy. Likewise, Danny Wright is a long ball hitter when it comes to working out the financing and extended warranty details. He's one of the few individuals that truly appreciates service members and goes the extra mile to ensure customer satisfaction. Now, I wasn't exactly pleased with the amount offered by the sales manager for my 1-yr old Honda trade; however, in my experience this is usually the case. Also, the detail shop did not do a very good job of cleaning up the car before I accepted it.

Jman

Sep 8, 2014

I have bought 3 new cars from Pohanka. They treated me fairly and have an outstanding service department. Chris, my service advisor listened to what I wanted and needed and was a true professional along with Mike Traber. An honest team serving the customer. I know that my service needs are done correctly and they back up their motto of service with measurable action. OUTSTANDING SERVICE!

DaleMcClure

Sep 8, 2014

My wife was looking for her 3rd CRV after putting nearly 200K of no issue miles on her 2004. Among the features she really like about her first two CRVs was the open space between the drivers and passenger sets where she could place her pocketbook, or fold down the table and reach a grandchild in the back etc. Boy was she disappointed that the newer models all had consoles like every other SUV out there. A little research indicated that 2011 was the last year without the console, so we started looking for a low mileage 2011, Richard help us find one we really like, and he was a pleasure to work with. Generally: I despise purchasing cars and furniture, because of the typical sales tactics, personality and lack of sincere customer service. Our experience with Richard and Pohanka was just the opposite, a comfortable approach with sincere customer service. I have no hesitation recommending both Richard and Pohanka.

Jay G. (Yeti)

Sep 5, 2014

- Needed a vehicle to replace the my totaled vehicle courtesy of one of the many bad drivers out there - Went looking for a used car to try and not get an expensive monthly car payment as my car was paid off - Excellent service from Mark Ross, Danny Wright, and John Adams (would recommend these guys!) - Thought all dealerships were evil since they always made me a sad panda and I needed a shower after leaving them - Came out knowing at least one dealership out there is out to make money but not screw you in the process in doing it - Didn't need to stress over the whole ordeal like I did and actual didn't mind buying a car Mark Ross at PHoF along with Danny Wright and John Adams made this experience of purchasing a vehicle the best experience I have ever had when purchasing a vehicle and dealing with everything you have to deal with when purchasing a vehicle. I would highly recommend Mark Ross to sell you your next vehicle at PHoF.

jgottschalk

Sep 5, 2014

TLDR;- Needed a vehicle to replace the my totaled vehicle courtesy of one of the many bad drivers out there- Went looking for a used car to try and not get an expensive monthly car payment as my car was paid off- Excellent service from Mark Ross, Danny Wright, and John Adams (would recommend these guys!) - Thought all dealerships were evil since they always made me a sad panda and I needed a shower after leaving them- Came out knowing at least one dealership out there is out to make money but not screw you in the process in doing it- Didn't need to stress over the whole ordeal like I did and actual didn't mind buying a car- PROFIT!Sorry for the wall of text but should be a good read to you all. If not just stick with the TLDR above as it covers everything.Went looking with my wife for a used car to replace my car that was totaled by another driver that hit me. While looking around at the used cars, Mark showed up and asked if we needed help and we just told him we were looking at the used cars here that we found online. He asked me why a used car and I let him know I just wanted to walk away if lucky with little to no car payment after using the insurance check for the full/partial payment. After he asked a few questions on what I was looking for and what was wanted and then out of that what was needed; he walked us over to the other side of the lot and zigzagged us through a few rows to the car that basically had my name written all over it. Mark then proceeded to tell me about the car and what was different about it from the other models of Accords. I was impressed with his detailed intimacy of all the model Accords without having to study the window sticker and explaining some of the portions I was not knowledgeable as I was just looking at used models and none of the models 2013 or newer. He did the leg work for my wife and I to take it out for a test drive by ourselves. After returning he was there to greet us and talk to us about what we liked or didn't like. I talked to him about what I thought of the vehicle and what my wife and I spoke about as she will ask me all questions I need as I will think way too much on the issue and over analyze. After that it was to what I have come to know as the dreaded haggle of pricing and excessive fees that I thought all dealerships did and Mark could sense this. He let us know it would not be like that and it would be painless. I didn't believe him and he told me he would make not just me but also my wife a believer after today. He also assured me we would get a more than fair price after everything was said and done. We filled out the needed paperwork and then Mark would walk back and forth from his desk a few times and then I saw the window sticker on the desk with the keys in between him have small talk with us which was very personable and didn't feel like he was reciting from the Car Salesmen Conversation Starters 101 book I thought they all kept in their back pocket or desk. Mark showed us some numbers and and only one fee not 3-50 fees like you see at most dealerships and then the taxes and such that are required by law. I was actually taken back with this and the actual price of the vehicle which was lower than what I found online when researching it while sitting there and also looking at other dealerships. The wife and I agreed with the bottom line for the car and it was on to the next step. Next thing I know we were being introduced to this very serious professional but personable looking gentleman by the name of Danny Wright. Now Mark told us all these wonderful things about the Business Manager for Pohanka Honda of Fredericksburg and my wife and I just couldn't believe it. By the way Mark spoke it Danny was the guy that looked out for everybody that bought a car from PHoF and went to bat for you to get you the best loan and interest rate and yadda yadda yadda. Something we have all heard from any salesman at any dealership you would go to.I have to say I was wrong yet again on this and after speaking with Danny for just a few minutes because of a few computer issues he was having that day he was verifying everything manually to not slow down the process and getting us out of there as a happy customer of a new car. Mark then discussed with us the different warranties and all the so called bedazzle of 123 xyz and so forth. He didnt try to push everything under the sun on us to protect the car and keep it looking like new for 20 years scenario. Mark explained everything as he got a feel for us as are we wanting to keep the car for a couple of years to longer and then just answered our questions and let us make our own decision on the options. Because of the time my wife had to go to ensure someone was home for when the kids got home from their first day of school and I was left to finish up the paperwork and drive the new car home. We spoke with Mark and Danny about this and he ensured us everything would be good and they would work with our schedule. This is where Mark took care of things with the car and I worked with Danny. Let me tell you I was glad I was wrong about Danny and lumped him in with other Business Managers out there. The guy really knew his stuff and you could tell he was genuine with wanting to get you the best that met your needs without feeling like you always do when buying a car. He talked a few numbers showed me a few things and the next thing I knew I signed everything that was needed and was back with Mark he handed over the sets of keys to my new car and also showed me a few things on the vehicle. Now being the tech-geek that I am, I already looked up everything I needed to know about the car online to get it all setup before I even left the dealership for the drive home. Mark wanted to still go over it just to make sure I didn't overlook anything. Drove the car home and the wife and I were satisfied that I got what I wanted at the price we wanted.Next day we went up to the dealership to drop off the last of the paperwork and also spoke with Danny as I found a defect on one of the stock floor mats that were in the trunk since I opted for the all weather mats this time around (good investment and really like the way they lock into place). I let Danny know about it and he made a quick call from his phone in his office and had us drive to the service center as he walked over there to meet us. Introduced us to John Adams and gave him a brief rundown of the issue and went off to into his day to day doings of his job. John looked at the mat and saw the issue. I thought he would just replace the one mat but he replaced all of them to ensure they were all matching and didn't want us to have any other issues in case the defect found on one was to show up later on one of the other three or possibly all of them. All in all I was really taken back on how smooth it all went, how bad I didn't feel after buying a car, how I didn't need to stress out like I did since my feeling that all car dealerships are crooks, and how professional, personable, and just down to earth everyone was. I would happily recommend PHoF to anyone I speak with that is in the market for a new/used vehicle.Coming from a perfectly running 2008 Honda Accord Sedan EX-L V6 with 91k miles which I truly loved when I had to go sit in the parking lot of I-95 that I miss a lot as I spent a lot of time in the car. I came away with a 2014 Honda Sport which I didn't think I would like because of the lack of leather, sunroof, or a V6 engine. I couldn't be happier with the new car so far. I like the new fabric they used for the seats over leather and so did my wife. I also like the differences between the 2 vehicles. The car drives smooth and you can sense the ride is a little louder compared to my older car but not so much that it is irritating or annoying. I like the way it handles and if I need to pass a car I can still do it. I will enjoy the savings in gas with this model over my older car. All in all I like the car and I see my wife and I doing business with Mark Ross at PHoF in the future when it is time to replace or upgrade her vehicle.

mark4karen

Sep 4, 2014

Mark Ross listened to us and found the vehicles we wanted at the price we needed. Excellent customer Service. Great buying experience. Highly Recommend Pohanka.

SilentD

Aug 31, 2014

Pohanka Honda of Fredericksburg and Terry Jones were the most honest and Professional I have ever worked with on a deal. I told them what I wanted up front and it all got better from there. The Finance Manager "Ms. Tamika Morefield" was one the most friendly and motivated I have ever met. They told me up front about their hidden charges, which there was none. I went to 2 other D.C. Metro Area Dealers and none were even close. The other dealer managers played a cat and mouse game and had added dealer options that I did not want and they would not remove their options or the price for them (Pin Stripes, etc) and additional handling charges. If you are looking for a new Honda and live in the D.C. area you need to go to Pohanka.

cmb1127

Aug 31, 2014

I went to Pohanka honda of fredericksburg yesterday and was greeted almost as soon as I set foot on the lot. I had a pretty good idea of what I wanted and when we couldn't make a deal with my first car choice, Carlo suggested a different car choice. I didn't know if I would like it but once I saw it and actually test drove it, I fell in love with it. So, even if you can't get the car you want at first, they'll definitely be able to help you find a car that you'll probably love even more. Thank you guys!

john.hair.1610

Aug 30, 2014

Pohanka Honda of Fredericksburg and Terry Jones were the most honest and Professional I have ever worked with on a deal. I told them what I wanted up front and it all got better from there. The Finance Manager "Ms. Tamika Morefield" was one the most friendly and motivated I have ever met. They told me up front about their hidden charges, which there was none. I went to 2 other D.C. Metro Area Dealers and none were even close. The other dealer managers played a cat and mouse game and had added dealer options that I did not want and they would not remove their options or the price for them (Pin Stripes, etc) and additional handling charges. If you are looking for a new Honda and live in the D.C. area you need to go to Pohanka.

Garrett720

Aug 29, 2014

We have yet again had an amazing experience buying from Pohanka. My wife and I purchased our second vehicle from this location and from Bill Hamilton. He again showed great professionalism, politeness and understanding without being a pushy sales person. We will continue to highly recommend this location as well as Bill to everyone.

garrett720

Aug 29, 2014

We have yet again had an amazing experience buying from Pohanka. My wife and I purchased our second vehicle from this location and from Bill Hamilton. He again showed great professionalism, politeness and understanding without being a pushy sales person. We will continue to highly recommend this location as well as Bill to everyone.

Horacep

Aug 25, 2014

I had no intentions of purchasing a vehicle at the time that I visited Pohanka of Fredericksburg. I had planned to just look at the inventory after I had conducted an Internet Search. Upon arrival, they had a Ridgeline up front that I was interested in. I was then assisted in getting an up-grade at a price that I didn't think would have been possible! I received a Fair Market value for my Trade-In and there were no pressures from any of the staff. I felt totally comfortable and in control! I had other dealerships lined up to visited but the deal I received at Pohanka would have been hard to beat. Oh...did I mention that they are in the neighborhood? I didn't have to drive a great distant to get some respect! Big thanks to Terry Jones! He is a very patient, kind and knowledgeable person with your best interest at hand. Thanks, Pohanka of Fredericksburg, crew!

johnston12

Aug 25, 2014

Mark was extremely helpful and helped us find the perfect vehicle. Everyone there answered our questions knowledgeably and confidently. I would buy from here again!

Victor A.

Aug 16, 2014

One of the best car buying experiences I ever had! The staff at Pohanka's Honda of Fredericksburg is friendly, professional, and exceeded all my expectations. They have a variety of cars to chose from and you can't beat their prices. From first contact, internet salesman Chaise Walker, answered any and all questions I had. He was overly friendly, knowledgeable, and professional. I never felt like he was trying to "push" the car on me. On the management side, Kingsley Kwakye, Manager, and Tamika Morefield , Finance Manager, handled my questions and concerns and made the whole process a breeze. You can see why Pohanka has such a great reputation with management like Kingsley and Tamika on staff. Thank you guys for a great buying experience and I will be sure to send my friends and family your way!

JMN

Aug 12, 2014

My family and I were out looking for a new minivan and the sales representative was very helpful. We told him what we wanted ( options and colors) and he had it pulled up next to our vehicle in minutes. There was no stress involved and The sales rep facilitated our decision making by meeting our price point and getting us the options we wanted. I do not enjoy purchasing a new vehicle but Mark at Pohanka Honda made it as stress free and easy as possible. The entire honda team was in fact very helpful.

Jaron Nix

Aug 12, 2014

My family and I were out looking for a new minivan and Mark was very helpful. We told him what we wanted ( options and colors) and he had it pulled up next to our vehicle in minutes. There was no stress involved and Mark facilitated our decision making by meeting our price point. I do not enjoy purchasing a new vehicle but Mark made it as stress free and easy as possible. The entire honda team was in fact very helpful.

Career Woman

Aug 11, 2014

t's rare to say what a great experience it is to work with a Sales Person as well as the Finance Director of a car dealership but I can say that I did! Terry Jones and Bruce Wells were terrific, incredibly professional, helpful, patient,knowledgeable, and provided a great experience in purchasing my new car. Everyone I met at Pohanka were top-notch ... first when I was greeted upon arrival from Bill to being helped throughout my time at the dealership. Love the team atmosphere that the Owner and GM created! I am already sending out messages to friends and family that THIS IS THE DEALERSHIP to purchase their next car! Thank you Terry, Bruce, Bill, Greg, Cindy and Gerald just to name the few names I worked with. And the massage chairs in the quiet lounge that were available make for a really fun experience. Really do appreciate everyone at Pohanka that made this a wonderful experience in purchasing my car. Love all your personalities too ... especially Bruce! Terry, you are a great young man who was a gentleman in every instance. Thank you all! I'll remember this experience and speak highly of it to others.

lindiharvey

Aug 11, 2014

It's rare to say what a great experience it is to work with a Sales Person as well as the Finance Director of a car dealership but I can say that I did! Terry Jones and Bruce Wells were terrific, incredibly professional, helpful, patient,knowledgeable, and provided a great experience in purchasing my new car. Everyone I met at Pohanka were top-notch ... first when I was greeted upon arrival from Bill to being helped throughout my time at the dealership. Love the team atmosphere that the Owner and GM created! I am already sending out messages to friends and family that THIS IS THE DEALERSHIP to purchase their next car! Thank you Terry, Bruce, Bill, Greg, Cindy and Gerald just to name the few names I worked with. And the massage chairs in the quiet lounge that were available make for a really fun experience. Really do appreciate everyone at Pohanka that made this a wonderful experience in purchasing my car. Love all your personalities too ... especially Bruce! Terry, you are a great young man who was a gentleman in every instance. Thank you all! I'll remember this experience and speak highly of it to others.

Lauryn

Aug 6, 2014

We drove 2 hours to purchase this car because it had everything I was looking for. Everyone was very helpful and kind to us. Everything about the car itself and the process of buying the car was explained well. This was my first experience buying a car from a dealer and I never felt like I didnt know what was going on. Mark did a great job of making the process efficient for us considering that we had to drive home that same night and even stayed later than the normal office hours to make sure all the loose ends were tied up. It was well worth the drive to get everything I was looking for out of my Honda!

CarrR35

Aug 5, 2014

I'm very pleased with the service of Olga Kerry, Tamika Morefield and the Pohanka Honda Team. After being overseas for more than two years, the level of care and focus on providing me a positive experience and allow me to receive car in short order was very much appreciated. Thank you.

colin.coleman.39

Aug 1, 2014

I just purchased a 2014 Civic Coupe from Olga at Pohanka Honda yesterday. Olga was amazing at communicating with me prior to my visit to the dealership by sending me multiple e-mails and leaving me several voicemails. Once I made it to the dealership, Olga was extremely friendly and walked me through every step of the process with ease. She found THE car I was looking for and was able to work out an AMAZING price for me. I had a 2012 Pilot which I still owed on. The wonderful team at Pohanka worked with me to buy out my Pilot and work out a great deal on the new civic. I could not have been happier with the service I received from start to finish. THANK YOU POHANKA FAMILY!

koolaid1077

Jul 29, 2014

I was trying to choose if I should go Honda or Toyota. So, Pohanka Honda of Fredericksburg was my first stop. That's where I got introduce to Mark Ross. I was straight up with Mark right from the start, he listen to every word I said, then he laid the cards on the table and he gave me all the options of leasing and buying. I was in awe, "like wow this guy really listen" I wanted to make the deal right then and there. But I had to be patient, this sounds to good to be true, I was skeptical, but Mark was not pushy he told me to think it over and to get back at him. The next day I went to a Toyota dealer and this guy had his head somewhere else, because I felt like my words went in one ear and out the other. Anyways, without any hesitation I left that dealer and went straight to Pohanka Honda to see Mark Ross. I am so happy with this Honda Civic LX, bumper to bumper warranty and everything I asked for that I could financially afford. I love my Civic! Mark Ross is a straight up, stand up person. Go in there be straight up with him and he will listen and workout the best deal for you." Finally someone that listens". He makes you feel like this is your home away from home. I will be dropping in from time to time just to say hello.

Dana

Jul 28, 2014

I bought a used CR-V and traded in an old civic. Both Kiley (the sales person), the business manager, and sales guy were wonderful. They were able to work with me and my budget, and still get me exactly what I wanted. Kiley was always responding to messages right away and always willing to do whatever she had to to make sure I was happy. The business manager was straight forward and gave me all the options I had and made me aware of everything I needed to know. I had been getting my previous car serviced there for about a year, and they service people were always great as well. Overall this dealership has great hours and fabulous employees. Will definitely continue going there as long as I am in the area!

Hondalovers

Jul 26, 2014

Isaac was great. Not pushy and very helpful. Very nice facilities as well as great stock oh Honda Odysseys.

sppatel2307

Jul 21, 2014

What a bad experience it was at Pohanka of Fredericksburg, I purchased used 2008 Honda Odyssey from Cindy. She was one of the best sales person but her managers were very bad, rude and very unprofessional. After finishing my paperwork and going out in my car with my family, we noticed there were two crack on the main wind-shield. I turned back from 3 miles and showed them those spot. And her manager said we can't do anything, he signed all the papers and if I don't want car he can returned the money. They gave me 30 days warranty on couple of things and when I asked what about the warranty they said these are not covered. These people already know about the cracks be they didn't tell me.When I asked for the complaint or review form, they said check on our website. The manager not even came out to see me from his cabin, so rude. He was using Cindy as a communicator and just passing some unthoughtful comments. Also I had done with sales in 20 minutes but their finance took 1.5 hours even I was paying through cash. So, if you are counting for time please make sure in ahead. I even asked couple of time before reaching there are I lived 2 hours far then also they took my full half day.I felt that because I paid them and bought the car they were treating me rudely, not going to recommended any one to buy from there.Hope so this review can help someone or can alert others before buying through them.

SPP

Jul 18, 2014

What a bad experience it was at Pohanka of Fredericksburg, I purchased used 2008 Honda Odyssey from Cindy. She was one of the best sales person but her managers were very bad, rude and very unprofessional. After finishing my paperwork and going out in my car with my family, we noticed there were two crack on the main wind-shield. I turned back from 3 miles and showed them those spot. And her manager said we can't do anything, he signed all the papers and if I don't want car he can returned the money. They gave me 30 days warranty on couple of things and when I asked what about the warranty they said these are not covered. These people already know about the cracks be they didn't tell me. When I asked for the complaint or review form, they said check on our website. The manager not even came out to see me from his cabin, so rude. He was using Cindy as a communicator and just passing some unthoughtful comments. Also I had done with sales in 20 minutes but their finance took 1.5 hours even I was paying through cash. So, if you are counting for time please make sure in ahead. I even asked couple of time before reaching there are I lived 2 hours far then also they took my full half day. I felt that because I paid them and bought the car they were treating me rudely, not going to recommended any one to buy from there. Hope so this review can help someone or can alert others before buying through them.

Anrostan

Jul 17, 2014

This was our first visit to Pohanka of Fredericksburg and Mark could not have been more accommodating or easy to work with. He was upfront, honest, "no pressure", and spent a great deal of time answering our questions. We purchased a certified Honda Pilot and he was extremely knowledgeable about not only the "certified guarantee", but the actual car itself. We weren't happy with one small aspect of the car and Mark went out of his way to make sure it was cleaned up and shining before we left the lot. Thank you Mark for your assistance in purchasing our vehicle and your service to this country! We will be back!

Steve Drill

Jul 13, 2014

I purchased a used 2011 Honda Odyssey from Carlo at Pohanka of Fredericksburg today. What a lovely experience this was. Great price on a Honda Certified vehicle, simple transaction, and exactly as advertised. Not even a hint of games, shenanigans or funny business, just an absolute straight deal from Carlo and finance guy Mike. And everyone was happy and pleasant. I wish every car dealership was like this.

Frank

Jul 6, 2014

We buy our new honda crv-2014 a few days ago, we got the parking and see nice sales person Jim Calvert, he ask us if we need some help and he answer all the questions we got, all the process was smoth, not like the acura dealers where they play with people even if you already buy a couple cars from them, definitely we are really happy for the profesional attitude that Jim Calvert. Thanks and yes we are very happy...

cait5678

Jul 4, 2014

Bill Hamilton and Valerie Sorrensen were extremely helpful in helping me find a car. Its perfect! So thankful. The whole dealership is amazing and I absolutely love the car they put me in !!

Carmen G

Jul 3, 2014

We've bought 2 Hondas there and we get our oil changes there as well. The staff are always polite and helpful.

Shenandoah Andy

Jul 2, 2014

Amazing service. Dixie met me with a huge smile and great enthusiasm. I came in for what I believed was a battery problem and they tested the battery multiple times on different machines to verify it was working well. Lee, my mechanic, spoke to me several times as we tried to identify the issue. Lee thought it might be an AC electronic issue as he had seen that issue before cause battery problems. A quick test and he confirmed it. I can tell you that lots of work towards solving my issue correctly the first time meant a lot to me. There was no giving up. Thank you Dixie and Lee for great service.

nctrooper

Jul 2, 2014

Purchased my 3rd new Honda today and was very pleased. Don Erickson is a great salesman and a great man. He made me feel like family. Greg Altman welcomed me to the dealership when I arrived and again made me feel like family. I drove 3 hours from North Carolina to buy this new Honda because nobody could touch their price or their service. If you buy a new Honda from another dealer I can assure you u ou are making a mistake. These people at Pohanka Honda were the best I have ever dealt with. If and when I buy another New Honda it will be from Pohanka Honda. ...Not one time was i pressured by anyone and when I arrived all add accessories were on my new vehicle as promised. .Thanks Don and Greg for a job well done..

wshuptrine

Jul 2, 2014

This is the first vehicle we have purchased in quite a while. Delijah was very nice and a complete professional! She was not pushing products on us and she took her time to assist us with our purchase. We would definitely recommend for others to purchase a vehicle from this dealership.We highly commend Delijah for taking care of us...Wayne and Teresa Shuptrine

RVAcarbuyer

Jul 1, 2014

Great purchase experience I worked with Bruce Wells and Chaise Walker when I purchased my 2014 CR-V. They are very knowledgeable and with great courtesy. It has been great experience both before and after arriving at the dealership. It took less time than I expected to seal the deal. I would definitely recommend buying a Honda from Pohanka and working with Chaise and Bruce.

OzoneHours

Jun 30, 2014

Best Overall Car Buying Experience Ever! Purchased a new 2014 Honda Accord from Olga Kerry at Pohanka Honda in Fredericksburg, VA. I consider myself a very informed consumer and wanted an excellent price with no problems or pushy sales pitches. Well, this is exactly what happened! The negotiations went smoothly and the car was ready when I arrived. Olga Kerry was great to work with and there were no surprises or "pushy" sales pitches. Best car buying experience ever! No kidding! And I love the car :-)

dreadfull

Jun 30, 2014

I worked with Bruce Wells and Chaise Walker when I purchased my 2014 CR-V. They are very knowledgeable and with great courtesy. It has been great experience both before and after arriving at the dealership. It took less time than I expected to seal the deal. I would definitely recommend buying a Honda from Pohanka and working with Chaise and Bruce.

OzoneHours

Jun 30, 2014

Purchased a new 2014 Honda Accord from Olga Kerry at Pohanka Honda in Fredericksburg, VA.I consider myself a very informed consumer and wanted an excellent price with no problems or pushy sales pitches.Well, this is exactly what happened! The negotiations went smoothly and the car was ready when I arrived.Olga Kerry was great to work with and there were no surprises or "pushy" sales pitches.Best car buying experience ever! No kidding!And I love the car :-)

NewNurse

Jun 28, 2014

I never ever ever thought I would buy a Honda Civic. I went to this dealership for the Accord hybrid, but quickly realized I would not be able to afford this car with no money down. I went to this dealership because Mark Ross was recommended to me through a mutual friend. If I had not dealt with Mark I do not believe I would have purchased my Civic. He was more than persistent without being annoying. When I got to the dealership, I thought I knew exactly what I wanted and did not want, however I was very wrong. Mark stayed with me through the entire process while I figured out what I really wanted and helped get me into that car. Greg Altman was the "numbers guy" who helped balance everything out to get my monthly payments where I needed them to be. Financing through Honda was the best choice for me based on the interest rate they were able to offer me. Tamika Morefield was more than friendly and personal for the final steps of my process and getting all of the paperwork signed so that I could get home in my sweet new Civic. I would recommend this dealership to anyone I know considering a new Honda based on the experience I had. Mark is one of the best salesmen I have ever had contact with, his dedication to his job is evident in everything he provides for his customers and dealership. This dealership is lucky to have him on their team.

AEPod

Jun 28, 2014

Mark Ross went above and beyond to make me (and most importantly my wife) happy with the purchase of our new Civic Lx. Everything went over smooth. My trade in value was higher here than in any other dealerships we had gone to and we were happy to make a deal.We can't thank Mark enough for his hard work in getting us a great deal, and treating us the best we've ever been treated at any local dealership. I will highly recommend Mark Ross, Pohanka and Honda to all of my friends, family and co-workers. We will definitely be coming back in the near furture. We are extremely satisfied with everything and we love our new Civic! Thank you, Mark Ross!!!

kfisher89

Jun 27, 2014

I never ever ever thought I would buy a Honda Civic. I went to this dealership for the Accord hybrid, but quickly realized I would not be able to afford this car with no money down. I went to this dealership because Mark Ross was recommended to me through a mutual friend. If I had not dealt with Mark I do not believe I would have purchased my Civic. He was more than persistent without being annoying. When I got to the dealership, I thought I knew exactly what I wanted and did not want, however I was very wrong. Mark stayed with me through the entire process while I figured out what I really wanted and helped get me into that car. Greg Altman was the "numbers guy" who helped balance everything out to get my monthly payments where I needed them to be. Financing through Honda was the best choice for me based on the interest rate they were able to offer me. Tamika Morefield was more than friendly and personal for the final steps of my process and getting all of the paperwork signed so that I could get home in my sweet new Civic. I would recommend this dealership to anyone I know considering a new Honda based on the experience I had. Mark is one of the best salesmen I have ever had contact with, his dedication to his job is evident in everything he provides for his customers and dealership. This dealership is lucky to have him on their team.

QnBMitch

Jun 23, 2014

My mom was especially hesitant about how the transaction would go. That is one of the main reasons why I accompanied them to make this purchase. Olga was a very good balance of being patient and knowledgeable. Olga explained everything clearly in a way that my mom and dad could easily understand. I'm especially grateful that Olga let them make the decision, and was not in anyway pushy. It was clear that Olga wanted to make the sale, but she was more interested that my parents were happy and wanted them to make the decision of their own accord. This was especially memorable because we came to see someone that I had initially contacted via the internet, but since the person was unavailable, we were handed off to Olga and she did a remarkable job. Near the end of the process the other person came and she was very good too. We'll always remember how good both she and Olga were towards my parents.

dsarah757

Jun 20, 2014

This was my first time buying a car on my own and it was so much easier then expected. Bruce made it a smooth transition and I didnt once feel like I was getting ripped off. I got a great deal and would gladly recommend him to my friends and family.

Greg Petty

Jun 19, 2014

After visiting a couple of Honda dealerships closer to home, we made the 1.5 hour drive out to Pohanka and it was clear from the beginning that we should not have wasted our time on the other dealerships. Not only did they offer the best trade-in value for our previous vehicle, they also provided the best price for the new one! There was no haggling necessary - Olga provided the best prices up front. This removed all of the stress that normally comes along with purchasing a new vehicle! There was a little mixup on the paperwork at the end, but the finance officer admitted the mistake and fixed it immediately. My parents have bought two new vehicles from this dealership, and strongly recommended them. I understand why now! Pohanka Honda has just won a customer for life!

aljaririj

Jun 19, 2014

Bruce was a very nice and friendly sales guy. Did his best to help me with great customer service. I felt very comfortable talking to him and he didn't try to pressure me into anything I didn't want. Overall very satisfied with this dealership as this is our second car we buy from them.

GregPetty

Jun 19, 2014

After visiting a couple of Honda dealerships closer to home, we made the 1.5 hour drive out to Pohanka and it was clear from the beginning that we should not have wasted our time on the other dealerships. Not only did they offer the best trade-in value for our previous vehicle, they also provided the best price for the new one! There was no haggling necessary - Olga provided the best prices up front. This removed all of the stress that normally comes along with purchasing a new vehicle! There was a little mixup on the paperwork at the end, but the finance officer admitted the mistake and fixed it immediately. My parents have bought two new vehicles from this dealership, and strongly recommended them. I understand why now! Pohanka Honda has just won a customer for life!

Heny Giron

Jun 18, 2014

I went to pohanka honda Fredericksburg the car that I want it was there. Everything was good during the purchase but when I drove the car the car starting falling in part. First one of the wheel cover fell. After five days of having the car the left does work it doesn't go up or down and pohanka honda of Fredericksburg can do anything about it. Which I think is very disappointed. Now I just waiting for something us to happen. Next I will prefer to buy a car In the street. Maybe the one is going to better and cheeper.

EFR123

Jun 18, 2014

Buying my new CRV with Olga was a very pleasant experience. I particularly dislike the high pressure sales tactic some dealers use, and I didn't feel that at all with Olga. We negotiated the price over email, setup an appointment and I bought my car without any surprises. I believe I got a great price and I'm very happy with my car.Ernesto

maryenutter

Jun 18, 2014

Delijah Walton was great! Helpful, knowledgeable, professional and funny. Everyone I came into contact with at the dealership was great. Would highly recommend Pohanka Honda. Love my new Accord

Renko

Jun 16, 2014

Juanita, Bruce and John were exceptional in making my purchase of a new Honda Accord a pleasant experience. I am very happy. Thank you for all your help.

wilkinsae

Jun 16, 2014

I live in Richmond but am from Fredericksburg, so I had a few options in mind when purchasing my recent vehicle. I ended up making the drive to Pohanka after work instead of sticking around Richmond due to the awesome customer service Cindy provided. She was super attentive to my needs and was quick to communicate via email (my preferred method of communication and a request that was honestly not met by any other dealership I contacted). She was so nice both to me and to my mother who came along with me. She was really everything I was hoping for in a salesperson. She really took care of me and listened to what I wanted in a car. I felt like I had an true advocate in Cindy, which made my car-buying experience so much better than I had anticipated. I have had my 2012 Honda Fit for a couple months now and I'm still loving it. I'm so glad that I made the decision to buy from Pohanka and from Cindy, and I have been telling everyone I know about the awesome experience I had here.

shallabh

Jun 14, 2014

Olga was very professional and helpful in finding us the van we needed. I have been buying new Hondas and this was my third. She was the best sales person, I have encountered so far.

dameyn

Jun 14, 2014

I typically approach buying a car from a dealer as something like guerrilla warfare. However, dealing with Tammy Woods at Pohanka Honda of Fredericksburg was a surprisingly surprisingly low stress experience. She didn't give away the shop, but gave me a very good deal, without making me feel that I owed Pohanka Honda my business and was obliged to buy a lot of extras I didn't want or need. The entire staff whom I encountered acted professionally and courteously, and answered all my questions honestly. I recommend Tammy and Pohanka to anyone in the market for a Honda vehicle.

barbarakgarnett

Jun 12, 2014

Please accept my heartfelt gratitude for all the professionalism, kindness, and integrity that Bruce Wells, Greg Altman, and Dixie Storm provided me with the purchase of my new 2014 CRV. My Sister who passed away on 1 May 2014 gifted me this vehicle, I am just so sad that I wasnt able to drive it home to show her. But I know she is looking down saying Good job Sis! It is just beautiful and I thank you from my heart.

coelhome

Jun 12, 2014

Olga was very knowledgeable about the van we purchased. She took her time to show us all the features in the van. She also set up all the personal features in the van before we left the dealership. She made our purchase fun and efficient.

ReneFry

Jun 2, 2014

I have purchased or leased over 20 vehicles in my lifetime and this was the best experience in dealing with a dealership I have ever had. CarMax was a great experience but hands down, Pohanka Honda has thought of everything a consumer wants. I felt like I was the customer. There are only a few qords that descrivbe Richard Beauchamp. He is a gentleman and a very kind person. I started my experience with him on the internet and when I was done, I leased a top of the line Honda CRV. I really don't know whihc is better, Richard or my new vehicle. Truly a wonderful experience and Pohanka has all my business as long as I live in the area. I look forward to my next visit (service department). Thank you Pohanka and god bless Richard Beauchamp.

KMSmith

May 31, 2014

Went to Pohanka of Fredericksburg to purchase a new Honda Accord but chose a new CRV instead. The deal was set up through my bank but due to a ridiculous problem on my banks end everything fell to pieces. Kiley Canady had been working with me all day and the deal was falling through. The offer was extended to me very graciously from Kingsley Kwakye to walk away no harm no foul(except that I wasted everyone's time as far as I thought) even after I had signed the paperwork and had the vehicle fitted with extras. Mike Felice stepped up and made a financing offer that was fantastic and the deal was done. At no time was anything ever pushed on me nor was I ever treated with anything but the greatest respect from all three of them. I have used Pohanka for service in the past but this was my first purchase there. When the time comes I won't hesitate to return and purchase another vehicle.

BRDGUY

May 31, 2014

Went to Pohanka of Fredericksburg to purchase a new Honda Accord but chose a new CRV instead. The deal was set up through my bank but due to a ridiculous problem on my banks end everything fell to pieces. Kiley Canady had been working with me all day and the deal was falling through. The offer was extended to me very graciously from Kingsley Kwakye to walk away no harm no foul(except that I wasted everyone's time as far as I thought) even after I had signed the paperwork and had the vehicle fitted with extras. Mike Felice stepped up and made a financing offer that was fantastic and the deal was done. At no time was anything ever pushed on me nor was I ever treated with anything but the greatest respect from all three of them. I have used Pohanka for service in the past but this was my first purchase there. When the time comes I won't hesitate to return and purchase another vehicle.

SteveJackie

May 30, 2014

When we decided we needed a second car, we knew exactly who our "go to" guy was - Isaac Hawkins at Pohanka Honda. This is our third Honda purchase from Isaac and our fourth with the Pohanka dealership. As expected, Isaac is the consummate professional - concerned with what we needed and patient as we wound our way to a decision on what to purchase. Our decision was arrived at over several days of email to get the ball rolling, and then an in person visit to make the final decision. Once decided, Isaac moved quickly to get all of the details set - his understanding of our tight schedules and need to rapidly conclude the business portion of the deal was very apparent. On the next day, when we came in to finalize the paperwork, the car was ready when we got there and the finance folks were right on top of how we wanted to settle the deal. In summary, Isaac again showed his excellent ability to listen and to react positively to our expressed needs. And Pohanka staff did a great job - making the overall experience OUTSTANDING!

HOLDERK

May 29, 2014

Living in Southeast Virginia (Yorktown), my son just couldn't find the "right" V6 Accord within his budget locally. So, during the Memorial Day weekend we headed to Pohanka Honda in Fredericksburg to see if we could make a deal. Dana Wheaton greeted us on our arrival and quickly put us at ease, as if he were my son's long-lost uncle and by establishing common interests. Based on my son's stated desires, Dana showed us all of the V6 Accord's he had in stock...all just out of affordabilty for my son. Dana then started to dig deeper into how my son would be using the car, clarifying his requirements and budget. After this discussion Dana threw out some other ideas and got my son to drive a 2013 Accord Sport with only 7K miles on it. To make a long story short, Dana got us into an extremely low mileage car my son loves, at a price he can afford. I wish Dana and Pohanka Honda were closer to home, because I'm confident that their after sales support would be just as exceptional as the buying process. Right car, right place, right time!The entire Pohanka team stpped up to make this buying experience one of the best ever...they were still helping my son complete the financing and titling process well after their regular closing time. In addition to Dana (one of my new super heroes), I need to give special recognition to Tim Willis and Joe Rafanello for their help (above and beyond) in closing the deal and getting us on our way home with my son behind the wheel of his new ride!

mswa82298

May 28, 2014

To Whom It May Concern:I would like to take the time to acknowledge and express my appreciation for the outstanding service I received at Pohanka Honda of Fredericksburg. I was recently shopping for a 2014 Honda Accord EX. I made many visits to several Honda dealerships including Williamsburg Honda, West Broad Honda, Colonial Honda, and Mechanicsville Honda. However it was Pohanka Honda of Fredericksburg that got me to drive 45 minutes after work, stay out late and sign on the dotted line the same day with one phone call.Some special recognition goes to Mr. Richard L. Beauchamp III, Internet Sales Assistant Manager. His communication skills are impeccable and un-matched by anyone else I have talked to during my car search. First, he answered the phone, he replied to text messages, and he answered all my emails and silly questions never once hesitating to think that it was a silly question. Mr. Beauchamp was great at making me feel like he was doing all he could, all while giving me the best deal. He listened to what I wanted, giving me confidence that I made the right choice during my car search. The best part of my experience was that, Mr. Beauchamp beat my best offer from anybody else by a great amount. Never did I see the car, test drive the car, or meet face-to-face; the numbers alone made me agree to the deal. At the end of the night, I wanted to buy two cars or at least call my friends and tell them who they needed to talk soon if they were in the market for a car.Even the Finance Manager, Tamika Morefield, was super friendly and I went in her office thinking the worst. Once again, never once did she force anything on my wife and I or made us feel uncomfortable in the closing process. Ms. Morefield had a great attitude and showed exceptional professionalism with her pleasant conversation, all while informing us about all the wonderful extras we could purchase. Ms. Morefield is definitely an outstanding asset to the Pohanka Honda family.Based on my remarkable experience I would have to stop and ask myself a few simple questions? Do I like the car? Absolutely, its a Honda, enough said. Can I afford the payments? Mr. Beauchamp gave me what I asked for with a sincere polite smile, Check... I also appreciated the 5 or 6 other Pohanka employees who just walked up to congratulate us on our new purchase and gave us other helpful information about the car. You just dont get that at other dealerships.Best of luck to Richard L. Beauchamp, with his unique business cards; and Tamika Morefield, with her private stash of candy treats. Keep up the outstanding work.Respectfully submitted,Marcus R. SwailesHappy Honda Driver

Black Beauty

May 27, 2014

Great experience, would highly recommend! I had a very positive experience at Pohanka Honda; Bill's knowledge and personal touch during the sale was unprecedented. The whole Pohanka staff worked hard to make my experience a great one. The Pohanka team works hard and compassionately with their clients. I appreciate the honestly and integrity Bill and the others at the center provide myself and my husband; even providing us with a loaner car to drive until our car was ready for pick up. Well, not much more to say other than it was another positive experience, I can say that Pohanka Honda is definitely doing it "the Honda Way" as far as human dynamics is concerned.

Nikkimouse

May 27, 2014

We Will Come Back! We started our car shopping day with salesman Mark Ross. Mark was friendly, patient, kind, and polite ALL. DAY. LONG. My husband and I were deciding between 3 different Honda Pilots. After 2 hours of still being unsure of which Pilot we wanted, Mark took us over to the new Pilots. Knowing we did not really want a new Pilot, Mark was kind enough to humor our indecisiveness. Our decision process on choosing the right Pilot for our family took a total of 3 hours! Mark never once rushed us with our decision. Once we made a decision it was time to talk numbers. Mark was very fair and kind. There was no playing that silly game, 'let me talk to my manager' , back and forth, etc. Tim (the manager) came over and we finished up our number talking. At the end of day 1 (5 hours total) we did not agree on numbers. Mark and Tim walked us to the door, shook our hands and thanked us! Imagine that? We took up most of Mark's day, did not buy a car (at that point), and we still got a warm send off! Day 2 we were back at Pohanka, and looking for Mark! Again a warm, and kind greeting. After another 4 hour stint we ended up with the most wonderful Honda Pilot! Our family is thrilled! If you need a trustworthy, kind, polite, and knowledgeable car salesman Mark is your guy! We dreaded this process, but with Mark helping us out it made that car buying experience great!

currrly15

May 27, 2014

I had a very positive experience at Pohanka Honda; Bill's knowledge and personal touch during the sale was unprecedented. The whole Pohanka staff worked hard to make my experience a great one. The Pohanka team works hard and compassionately with their clients. I appreciate the honestly and integrity Bill and the others at the center provide myself and my husband; even providing us with a loaner car to drive until our car was ready for pick up. Well, not much more to say other than it was another positive experience, I can say that Pohanka Honda is definitely doing it "the Honda Way" as far as human dynamics is concerned.

Nikkimouse76

May 26, 2014

We started our car shopping day with salesman Mark Ross. Mark was friendly, patient, kind, and polite ALL. DAY. LONG. My husband and I were deciding between 3 different Honda Pilots. After 2 hours of still being unsure of which Pilot we wanted, Mark took us over to the new Pilots. Knowing we did not really want a new Pilot, Mark was kind enough to humor our indecisiveness. Our decision process on choosing the right Pilot for our family took a total of 3 hours! Mark never once rushed us with our decision. Once we made a decision it was time to talk numbers. Mark was very fair and kind. There was no playing that silly game, 'let me talk to my manager' , back and forth, etc. Tim (the manager) came over and we finished up our number talking. At the end of day 1 (5 hours total) we did not agree on numbers. Mark and Tim walked us to the door, shook our hands and thanked us! Imagine that? We took up most of Mark's day, did not buy a car (at that point), and we still got a warm send off! Day 2 we were back at Pohanka, and looking for Mark! Again a warm, and kind greeting. After another 4 hour stint we ended up with the most wonderful Honda Pilot! Our family is thrilled! If you need a trustworthy, kind, polite, and knowledgeable car salesman Mark is your guy! We dreaded this process, but with Mark helping us out it made that car buying experience great!

ErinB

May 25, 2014

I had a great experience buying my Kia at Pohanka Honda. I was pretty nervous about the whole car-buying experience and making a decision but they helped me get financing and I was able to get a great car at a really great price and at the payment I was looking for. Olga Kerry is a knowledgeable and very helpful sales associate. She was understanding and made me feel much more comfortable and confident in my decision. I would buy my next car from Olga and Pohanka Honda without hesitation.

Erinbeltran

May 24, 2014

I had a great experience buying my Kia at Pohanka Honda. I was pretty nervous about the whole car-buying experience and making a decision but they helped me get financing and I was able to get a great car at a really great price and at the payment I was looking for. Olga Kerry is a knowledgeable and very helpful sales associate. She was understanding and made me feel much more comfortable and confident in my decision. I would buy my next car from Olga and Pohanka Honda without hesitation.

Marcus

May 22, 2014

Can't wait to recommend This was the perfect example of how a car sale should go. I knew what i wanted and i knew what i was willing to pay and Richard Beauchamp and Tamika Morefield made my dream come true of buying my wife a new car. Thanks Guys I will keep in touch

mgoodwin8

May 21, 2014

I have bought a good number of cars from Pohanka in Fredericksburg. This time I dealt with a young man names Mike Botelho. He was well versed in the car I wanted to purchase but importantly he listen intently to what we were talking about. I had a trade that was an older version of what I was looking to purchase. He didn't waste time on the entire car but more on the recent difference between the two. What a relief. The guy knew is stuff. If I need another car I hope to come back to him.

parkinsonjp

May 20, 2014

Olga was very friendly and helpful in answering our questions about the Honda CRV and choosing the right model. Dealership and sales management were very helpful in price negotiations and navigating through the paperwork process.

mark0500

May 18, 2014

Carlo Rubio ensured that we had the Accord we wanted without pressure and without badgering us. He was professional at all times and he was truly concerned with our needs in a new car.We selected the car we wanted after considering numerous choices. We feel Carlo helped us select the best model for our price and need. We will definitely recommend him to our friends and family.

tmharmer

May 18, 2014

We had Great Service from Mark Ross. We love our new Honda 2014 Civic.Thank you for all your help with new car. We look forward to buying another car from you.

DJVince

May 16, 2014

I couldn't be happier with my 2014 Honda Odyssey and I owe it all to Bruce Wells. The sale wouldn't have been the same without salesperson. He truly went above and beyond to ensure my expectations were exceeded in every way. From selection to satisfaction... he guided me with excellent advice and attention to detail. I wish I could say I made the sale easy, but I presented a number of considerations that helped to highlight Bruce's experience and relentless commitment to customer satisfaction. All the while, he made me feel valued like I was the only customer in the world.I love my new car...Thanks, Bruce.

Caroline Williams

May 14, 2014

I had the pleasure of working with Bruce Wells and Carl Biggs. Bruce had everything prepared for me to come in after graduation on Saturday to purchase my new Honda Accord EX-L. I was so anxious to celebrate a huge day with a new car. Unfortunately, Bruce had to be away for another college graduation so he arranged for Carl to complete the purchase. Everything went smoothly and there were no surprises. I couldn't be happier with my experience at Pohanka Honda and still feel on top of the world.

Satisfied Customer

May 14, 2014

My wife and I were 1st time customers to Pohanka Honda of Fredericksburg. Ms. Olga Kerry was very prompt in responding to my internet inquiry (via email and phone call) about a car that we were interested in. Prior to our arrival, she had the car newly washed and presentable. These things clearly demonstrate that she is respectful of our time and wishes. Ms. Kerry was approachable, friendly, professional, efficient, patient, and respectful. She is one that I would personally request for with future purchases. We also commend Mr, Mike Felice for his friendliness and professionalism when finalizing our purchase. Mr. Michael Kut from the Services Department was also awesome as he helped my wife on the service of our other Honda (the one we drove to the dealership) while I was busy with our new purchase. Pohanka Honda of Fredericksburg is definitely a great place to purchase a new vehicle and to have your car serviced. They have staff who are friendly, professional, and eager to help.

dmheil

May 14, 2014

After months of research I purchased a new Honda CRV EX-L from Pohanka in Fredericksburg. I began my relationship with my salesman Carlo on line in a chat session and he was extremely helpful and answered all of my questions. He worked with me to make sure I got exactly what I wanted and when I wanted it. He could not have been more helpful. The business manager was awesome in handling the closing of the paperwork and took care of everything with a helpful touch and a great attitude and smile. All in all this was the best car buying experience I have ever had.Most importantly, I saved more than $3000 over the price I was quoted in the town where I live. It was well worth the 90 minute drive to go to Pohanka!I highly recommend this dealership and most importantly my salesman Carlo. He will go the extra mile to help you out and get you what you need and work with you to stay within your budget.

dhmann

May 13, 2014

I just wanted to take a moment to let you know how satisfied my father and I were with the professionalism and ease of sale when we purchased a 2014 Honda Accord this past Saturday. Last week, I contacted one of your sales representatives via email, Richard Beauchamp expressing an interest in a black accord EX-L V6 for my father. Richard was very attentive to our financial needs and easy to deal with. I have purchased many vehicles over the years from a variety of dealerships; Ford, Honda, Toyota, etc and by far this was the smoothest, easiest, and most stress free transaction I have had. Thanks again to Richard and your dealership for a great purchasing experience! We will certainly recommend Pohanka to our family and friends.

Honda Mama

May 13, 2014

Olga Kerry was extremely responsive as the internet sales person at Pohanka Honda in Fredericksburg (Costco Purchase Plan). Within 15 minutes of loading the information into the Costco Car Purchase Program, she had responded with a phone call. My husband then talked with her about the options that we wanted on our new Honda Accord, including color, and she came back with a price for both the Accord EX-L and the Accord Touring. We decided on the Touring package. From beginning to end, the process took less than 3 hours-all on the phone or internet. Of course, it is easy to make a decision when the price is below our local competitors. As we live an hour away from Fredericksburg, the car was ready when we arrived. The paperwork process was friendly and relaxed and we left entirely thrilled with not only our new Accord, but our first experience with Pohanka. I would recommend Pohanka to anyone looking for a new car carried under the Pohanka umbrella. If the car of their choice is a Honda, then I would definitely recommend that they ASK for Olga Kerry at Pohanka Honda in Fredericksburg. This was by far our best car-buying experience.

dhmann911

May 13, 2014

I just wanted to take a moment to let you know how satisfied my father and I were with the professionalism and ease of sale when we purchased a 2014 Honda Accord this past Saturday. Last week, I contacted one of your sales representatives via email, Richard Beauchamp expressing an interest in a black accord EX-L V6 for my father. Richard was very attentive to our financial needs and easy to deal with. I have purchased many vehicles over the years from a variety of dealerships; Ford, Honda, Toyota, etc and by far this was the smoothest, easiest, and most stress free transaction I have had. Thanks again to Richard and your dealership for a great purchasing experience! We will certainly recommend Pohanka to our family and friends.

thu_phu

May 13, 2014

My wife and I were 1st time customers to Pohanka Honda of Fredericksburg. Ms. Olga Kerry was very prompt in responding to my internet inquiry (via email and phone call) about a car that we were interested in. Prior to our arrival, she had the car newly washed and presentable. These things clearly demonstrate that she is respectful of our time and wishes. Ms. Kerry was approachable, friendly, professional, efficient, patient, and respectful. She is one that I would personally request for with future purchases. We also commend Mr, Mike Felice for his friendliness and professionalism when finalizing our purchase. Mr. Michael Kut from the Services Department was also awesome as he helped my wife on the service of our other Honda (the one we drove to the dealership) while I was busy with our new purchase.Pohanka Honda of Fredericksburg is definitely a great place to purchase a new vehicle and to have your car serviced. They have staff who are friendly, professional, and eager to help.Thank you Ms. Kerry for making this purchase a great experience for our family!

willi3ce

May 13, 2014

I had the pleasure of working with Bruce Wells and Carl Biggs. Bruce had everything prepared for me to come in after graduation on Saturday to purchase my new Honda Accord EX-L. I was so anxious to celebrate a huge day with a new car. Unfortunately, Bruce had to be away for another college graduation so he arranged for Carl to complete the purchase. Everything went smoothly and there were no surprises. I couldn't be happier with my experience at Pohanka Honda and still feel on top of the world.

Bgdmmint

May 12, 2014

I have bought many vehicles in my life but never have I had this pleasant and easy an experience. Richard and the management were exceptional.

emilyromani

May 12, 2014

I had a great experience working with Bill at Pohanka. He was very knowledgeable and put me in the exact car that I was looking for. He was very reassuring and patient with me. I have already recommended friends to go see him for their next car.

jamatkinson

May 12, 2014

Olga Kerry was extremely responsive as the internet sales person at Pohanka Honda in Fredericksburg (Costco Purchase Plan). Within 15 minutes of loading the information into the Costco Car Purchase Program, she had responded with a phone call. My husband then talked with her about the options that we wanted on our new Honda Accord, including color, and she came back with a price for both the Accord EX-L and the Accord Touring. We decided on the Touring package. From beginning to end, the process took less than 3 hours-all on the phone or internet. Of course, it is easy to make a decision when the price is below our local competitors. As we live an hour away from Fredericksburg, the car was ready when we arrived. The paperwork process was friendly and relaxed and we left entirely thrilled with not only our new Accord, but our first experience with Pohanka. I would recommend Pohanka to anyone looking for a new car carried under the Pohanka umbrella. If the car of their choice is a Honda, then I would definitely recommend that they ASK for Olga Kerry at Pohanka Honda in Fredericksburg. This was by far our best car-buying experience.

Kdominick

May 5, 2014

This will be the third car we have purchased from Honda and the sales rep Donald Erickson. Don has helped us select the car of my dreams! The service dept is also very friendly and accommodating....would highly recomend this dealershipKaren

tsandersware

May 5, 2014

Everyone was very patient and willing to do everything possible to meet my needs. I will admit, I am a very difficult customer but that did not stop Jerusalem from always smiling and willing to assist in my request. The sales manager Judaea was also very helpful and we were able to come up with a common decision. By the time we got to finance, Danny Wright was able to make the transistion run smooth and we were out of his office within 20 minutes. Iwould definately recommend Pohanka.

wshccae2009

May 5, 2014

Kudo's to the Pohanka Honda, Fredericksburg Team, I want to first thank the dealership for being a sponsor for the Riverside Center Theater, As to the personnel I interacted with I have to first acknowledge Bruce Wells my salesman who initiated the contact, after taking over for my past sales person. He called me and introduced himself some months ago and followed-up to get me into the showroom to lease my sixth Honda. Bruce was with another customer when I arrived, but saw to it that I was in a waiting area checking back from time to time to be sure I was okay. We also had a Honda Accord in mind so he had Joe Mang appraise my returning lease and take me out for a test drive to see if I liked the new car. Joe was very accommodating and a pleasure to work with. By the time we returned Bruce was finished with the other customer and was now ready for me. After hearing my situation and what I could afford on a fixed income he brought the manager, Judaea Horn into the act to see how I could best be accommodated. She worked it out with me so I could afford the new vehicle. Being late in the evening I didn't have time to unlock my credit score so we agreed to finish in the morning giving me time to open up my report. When I returned we finished the paperwork. While Bruce coordinated the new car prep and plating of the new Honda Accord-XL-4 Juanita Murphy, one desk over, kept me company. When Bruce returned Tamika Morefield was ready for me to finish up the purchase and complete the finance documents-of course selling me additional insurance protection. She was very congenial as well and made her part as painless as possible. Then it was back to Bruce for the orientation rundown in the new vehicle, a final handshake and I was on my way. I also appreciated Bruce's thank you note he sent for allowing him and Pohanka to do business with me. I wanted to share with you these details because i wanted you to know how much I appreciated the teamwork performed in making my experience at Pohanka Honda, Fredericksburg, VA a good one. I want to conclude by saying thank you and to let you know I have no problem recommending your dealership to my friends and neighbors and please continue sponsoring the Riverside Theater.

kimdfitz

May 4, 2014

I recently purchased a 2014 Honda CRV at Pohanka Honda of Fredericksburg. The sales person, Mike Botelho made me feel welcome and stress free. Every question that I asked was answered quickly. If he didnt have the answer he got back to me with an answer in a timely manner. The next day after the sale Mike called to see how I liked my new Honda and to set-up a date to have my upgrade components installed. Once again this was done in a timely manner. The finance officer, Tamika Morefield was great. When I set-up financing Tamika found the best interest rate and monthly payments that would work for me. Also, Tamika was helpful when I added accessories to my new Honda.

dubuke

May 1, 2014

The dealership did what they advertised. I was checking to see if I could work out a deal on a new Honda lease and did not have any problems. They also had more that one or two cars at this price. Great to do business with and would urge you to give them a call.. Just do your homework on the car that you want and I think they will work with you on the price, Jimmy Dubuke

Tomcattwo

Apr 30, 2014

After determining that we wanted to piurchase a new 2014 Honda Pilot to replace our outstanding (but aging) 2003 Honda Pilot, we used the Truecar/USAA service to obtain quotes from three local Honda dealerships, one of which was Pohanka Honda of Fredericksburg. I asked all three dealerships to provide the same specific pricing information for accessories, fees, and taxes, from which I calculated my price comparison. Pohanka's Internet Sales Manager, Mr. Carlo Rubio, contacted us immediately after the Truecar offers were received, and provided exactly what I had requested. Pohanka's Truecar offer was $700 lower than the closest competitor, and the other two competitors required two or more follow-up emails to obtain the information Carlo provided me immediately and thoroughly. After receiving information from all dealerships, Mary and I selected Pohanka Honda because they provided the lowest price, quickest response, and best apparent value among the three dealers we reviewed. We would like to thank them for a very fair proposal,fair trade-in value without a lot of haggling, and fast, professional responses to our questions. It was important to us that Carlo answered our questions straight away and with all the information we asked for on the first go-around. We were also very pleased with the fast and professional way Pohanka's Finance Manager, Tamika Morehead, concluded the purchase, with no pressure to procure after-market services. We are extremely happy with the purchase, and would most strongly recommend Pohanka Honda of Fredericksburg, and particularly Carlo Rubio, to any of our friends for a fair, hassle-free purchase experience. Hat's off to Pohanka for this excellent service.

Mrs. Gabriel

Apr 29, 2014

Excellent Customer relationship I had test driven 5 cars and was unsure what to do. My finance situation is difficult and these gentlemen all were very considerate and answered my gazillion questions. I was always treated with utmost respect and found a terrific buy on a CertifiedCar. They all made the old pushy sale person image at a dealership become a genuine pleasant experience. I like the current approach and it helped me. Thank You especially to Brian who test drove with me and answered every question. :) Mrs. Gabriel

vanealon

Apr 29, 2014

Sincere thank you to Maureen for assisting us with our new Honda Odyssey purchase. She was very helpful and professional throughout the entire process. While there were closer Honda dealerships for us to consider purchasing from, none were able to match the price and service that Maureen offered. We finalized the entire transaction online. Maureen took all our information in advance and set aside a time for us to meet. When we arrived, the car was ready and Maureen was waiting. She took the time to sit in the van and walk us through all the features (there are plenty!) We never felt rushed. The hand-off to financing was simple and easy as well. No high-pressure tactics that we have experienced elsewhere. I highly recommend Maureen to anyone in DC-Richmond looking for their next vehicle.

joew22406

Apr 29, 2014

I have been having my older Hondas serviced at Pohanka for several years, but this was my first opportunity to make a purchase. I went in knowing exactly what I wanted, and Cindy helped me get it without adding extras I didn't need. The whole process was fast, easy, and pleasant. Thanks very much!

Tomcattwo

Apr 29, 2014

After determining that we wanted to piurchase a new 2014 Honda Pilot to replace our outstanding (but aging) 2003 Honda Pilot, we used the Truecar/USAA service to obtain quotes from three local Honda dealerships, one of which was Pohanka Honda of Fredericksburg. I asked all three dealerships to provide the same specific pricing information for accessories, fees, and taxes, from which I calculated my price comparison. Pohanka's Internet Sales Manager, Mr. Carlo Rubio, contacted us immediately after the Truecar offers were received, and provided exactly what I had requested. Pohanka's Truecar offer was $700 lower than the closest competitor, and the other two competitors required two or more follow-up emails to obtain the information Carlo provided me immediately and thoroughly. After receiving information from all dealerships, Mary and I selected Pohanka Honda because they provided the lowest price, quickest response, and best apparent value among the three dealers we reviewed. We would like to thank them for a very fair proposal,fair trade-in value without a lot of haggling, and fast, professional responses to our questions. It was important to us that Carlo answered our questions straight away and with all the information we asked for on the first go-around. We were also very pleased with the fast and professional way Pohanka's Finance Manager, Tamika Morehead, concluded the purchase, with no pressure to procure after-market services. We are extremely happy with the purchase, and would most strongly recommend Pohanka Honda of Fredericksburg, and particularly Carlo Rubio, to any of our friends for a fair, hassle-free purchase experience. Hat's off to Pohanka for this excellent service.

vondaw22

Apr 29, 2014

Mark Ross is the best saleman Pohanka has to offer. He listen to my every need and he delievered. He is very patient, I never felt pressured by him and that is what made my experience buying my new Pilot a great buy. He is very knowledgeable about different vehicles and that how I as able to narrow down which vehicle I wanted to buy to fit my needs. He showed me allot of new and used vehicles to narrow down what I wanted. And what impressed me the most about Mark Ross was in the end signing all the deadful paperwork with Danny Wright whom explained every detail about my purchase, a hour and a half after the dealership closed Mark was still there to make sure I was fine with everything. When he took me to my new Pilot he still took the time to help me programed my phone, xm radio, gps and more. Bottom line if you are in the market to by a new or use vehicle at Fredericksburg Pohanka Honda, Mark Ross is your guy. He will get you what want or need, he will never give.

latinawife44

Apr 28, 2014

Would recommend Pohanka Honda of Fredericksburg to everyone I know. So happy with everyone. Feels like family, there. Courteous. Friendly, caring. Will send you customers.

vanealon

Apr 28, 2014

Sincere thank you to Maureen for assisting us with our new Honda Odyssey purchase. She was very helpful and professional throughout the entire process. While there were closer Honda dealerships for us to consider purchasing from, none were able to match the price and service that Maureen offered. We finalized the entire transaction online. Maureen took all our information in advance and set aside a time for us to meet. When we arrived, the car was ready and Maureen was waiting. She took the time to sit in the van and walk us through all the features (there are plenty!) We never felt rushed. The hand-off to financing was simple and easy as well. No high-pressure tactics that we have experienced elsewhere.I highly recommend Maureen to anyone in DC-Richmond looking for their next vehicle.

davidstadulis

Apr 28, 2014

Cindy showed us an Accord Sport which we took for a test drive. Then few days later came back to drive again and then purchased it. Cindy is very nice and easy to talk to. She isn't like the stereo typical car salesman. Not pushy at all. It was a very pleasant experience. We will recommend friends to her.

1972vergessen

Apr 26, 2014

This was a very easy no pressure Honda Pilot purchase. Curtis and Tim were awesome to work with. This Pilot is Honda number 8 for me. I plan on purchasing my next Honda from Pohanka.

civicobsession

Apr 26, 2014

I originally went into the dealership with no intention of buying a car that day. I only wanted to test drive so I would know if I truly wanted the Civic. I had agreed with my husband that only if I got the deal that I wanted would I buy the car today. I walked in and Bill Hamilton greeted me and asked if he could help me. I told him that I wanted to drive a civic. He pulled it up and let me check it out while he went to get the plates. After the test drive, we made a deal on the price of the new civic and the trade-in on my accord. The whole process was smooth, not stressful. I financed through the dealership as well and Tomeka (sorry if I spelled the name wrong) was wonderful! She was very nice and was able to get everything complete in a timely fashion. Thank you both for a wonderful experience while I bought my forever car... for at least 5 years. :)

Rodaly

Apr 25, 2014

I had the pleasure of working with Curtis Shannon in selecting and purchasing our new Honda Fit. His easy going personality put me at ease and made the car buying process a very pleasant experience. I will definitely recommend him and Pohanka Honda to my friends and family.

jprince1278

Apr 23, 2014

Our original intent for visiting Pohanka Honda was to just look at and price a new vehicle. My husband and I were pleased with the pleasant greeting and hospitality we received and did not feel pressured into making a purchase. The vehicle selection, pricing and financing offered during our visit was excellent and too hard to resist, so we left as proud owners of a new Honda Crosstour. We had an absolutely great experience at Pohanka Honda.

SmithAndy

Apr 23, 2014

Cindy was really helpful in our entire process for buying a Honda CRV. She explained everything very well. She is a fun loving person and I would surely reccomend her to anyone who is looking for a new Honda.

Rob

Apr 23, 2014

I got a nice 2008 Honda Fit for a little under book. I think that's not too bad when buying from a dealer. James Henry was my sales guy and did a great job. Kingsley was a tough negotiator but a pleasure too deal with and gave me a good deal.

aashbrook

Apr 22, 2014

Mark Ross was so helpful in helping me get my dream car at a great price! Every question I had was answered professionally and Mark made sure that I got a great deal on my 2012 Jeep Liberty. I was nervous about my first big purchase, but Mark made the experience an enjoyable one. Afterwards, he even made sure that I got my old plates because the DMV would give me money for them! He is on his customers' side. This man will always answer your calls, and he will be on your side 24/7. I would absolutely recommend him to anyone looking to purchase a vehicle.

Anupamnandan

Apr 20, 2014

My wife and I were a first time car buyer and we're little apprehensive about buying a new car. But mike took good care of us. He offered us a very very reasonable price , did not try to sell us any extra unwanted accessories or features. He clearly understood our needs and offered what we really wanted. The whole paper work was very fast and smooth and our brand new accord was ready in couple of hours. Pohanka provides the best deal and no one can beat their prices. I am very satisfied with the accord I bought from them and I would definitely go to mike again when I buy my next Honda.

robertmbarnard

Apr 19, 2014

Everything was great. I was very happy. The Honda Civic is perfect for what I need. Bruce is the man, you should give him a raise.

nickigirl212

Apr 17, 2014

I really loved my blue Honda Accord V6 and had only owned it for a year when it was totaled in an accident. I wanted to replace it but it was a very hard car to find. This dealership had a replacement of my exact car but newer and with upgrades. When I called Mike Felice, he actually held the car for me for several days and checked back with me daily, even though another customer was interested in the car. I so appreciated his willingness to do so until my insurance claim was settled. He showed a great deal of honesty and integrity.Yesterday I went down and purchased the car. It was in like-new condition with low miles for a great price. The finance team was very good to work with as well. Rather than sending out multiple inquiries to see what came back, they actually contacted a few sources one by one to get me the best rate without damaging my credit report. Everyone I met at this dealership was friendly, professional, invested, and really went the extra mile in good service. I left the dealership loving my car, loving the service, and confident that I will be happy with not only this but any future transactions with this dealership team. Thank you Mike Felice and the team.

pntcar

Apr 17, 2014

We had recently purchased a 2014 Honda Pilot from Pohanka Honda of Fredericksburg. Bill Hamilton was our salesman (this is actually the second vehicle that we purchased from the dealer and the same salesman). Being a small business owner ourselves, it is important to help out other local businesses. Since we had such a wonderful experience the first time, we decided to go back. Bill brought us the car to our business to test drive. The best part was that when we decided that this was the car that we wanted, Bill had all the paper work done and brought it for us to sign. I didn't even have to set foot in the dealership (which as we all know can be a lengthy process). Pohanka Honda and Bill understand that our time is precious and scarce and they went above and beyond what they needed to do to help us out. I have never seen a dealership that does these things for their customers!!! I would definitely recommend both Pohanka Honda and Bill Hamilton, the customer service is excellent and that is what keeps us going back there. Thanks again!!!

rhodge3332

Apr 17, 2014

We purchased this vehicle due to the salesman, didn't go to buy any thing just looking.He did not push and knew all the ins and outs of the vehicle. Which made our minds up!

Bennett

Apr 17, 2014

Wonderful Experience I really loved my blue Honda Accord V6 and had only owned it for a year when it was totaled in an accident. I wanted to replace it but it was a very hard car to find. This dealership had a replacement of my exact car but newer and with upgrades. When I called Mike Felice, he actually held the car for me for several days and checked back with me daily, even though another customer was interested in the car. I so appreciated his willingness to do so until my insurance claim was settled. He showed a great deal of honesty and integrity. Yesterday I went down and purchased the car. It was in like-new condition with low miles for a great price. The finance team was very good to work with as well. Rather than sending out multiple inquiries to see what came back, they actually contacted a few sources one by one to get me the best rate without damaging my credit report. Everyone I met at this dealership was friendly, professional, invested, and really went the extra mile in good service. I left the dealership loving my car, loving the service, and confident that I will be happy with not only this but any future transactions with this dealership team. Thank you Mike Felice and the team.

HondaFan

Apr 17, 2014

Our original intent for visiting Pohanka Honda was to just look at and price a new vehicle. My husband and I were pleased with the pleasant greeting and hospitality we received and did not feel pressured into making a purchase. Sandy Jones did a superb job helping us with our selection. The vehicle selection, pricing and financing offered during our visit was excellent and too hard to resist, so we left as proud owners of a new Honda Crosstour. We had an absolutely great experience at Pohanka Honda.

Virgil Gordon

Apr 16, 2014

Virgil Gordon's Pohanka Honda Truck Buying Experience My truck buying experience was great due to the outstanding customer support and service I received from Mr. Mike Felice. His attitude and professionalism was superior. I called him on the phone, explained to him what was required to get my business and Mike to care of the rest. I live in Waldorf, MD which is quite a ways from Fredericksburg. That said, I told Mike that I wasn't going to make the trip to Pohanka Honda only to discover the deal couldn't get done. Mike assured me that he and his management would be able to make it happen. He stated boldly "that if he couldn't get the deal done that he would fill my gas tank for the long ride home." I new then that Mike was serious about earning my business. What I respect most is that Mike kept his word and because of that I'm now enjoying my brand new 2014 Dodge Ram 1500 pickup truck. I had a great salesperson in Mike, I got a great deal on my vehicle, and now I'm enjoying my new Dodge Ram. Life is good! Thanks Mike for facilitating my incredible truck buying experience at Pohanka Honda in Fredericksburg. I really appreciate your efforts in making my buying experience a successful and memorable one.

jdellsworth

Apr 16, 2014

Pohanka is the best dealership in the DC area. Our purchase was in and out in less than 3 hours and their prices were over $1000 less than any other dealer. Great kids area with toys and movies. Top notch people.

mstrfreeze_030

Apr 16, 2014

My truck buying experience was great due to the outstanding customer support and service I received from Mr. Mike Felice. His attitude and professionalism was superior. I called him on the phone, explained to him what was required to get my business and Mike to care of the rest. I live in Waldorf, MD which is quite a ways from Fredericksburg. That said, I told Mike that I wasn't going to make the trip to Pohanka Honda only to discover the deal couldn't get done. Mike assured me that he and his management would be able to make it happen. He stated boldly "that if he couldn't get the deal done that he would fill my gas tank for the long ride home." I new then that Mike was serious about earning my business. What I respect most is that Mike kept his word and because of that I'm now enjoying my brand new 2014 Dodge Ram 1500 pickup truck. I had a great salesperson in Mike, I got a great deal on my vehicle, and now I'm enjoying my new Dodge Ram. Life is good! Thanks Mike for facilitating my incredible truck buying experience at Pohanka Honda in Fredericksburg. I really appreciate your efforts in making my buying experience a successful and memorable one.

joekrzemien

Apr 15, 2014

Mr. Botelho was thoroughly professional throughout the entire transaction process. His was a particularly difficult assignment as he had taken over for a sales person who had departed the dealership. He ensured the smooth completion of our vehicle purchase despite conflicting information regarding price and options. As a team, Mr. Botelho and Ms. Morefield were the picture of competence. I will not hesitate to recommend Pohanka and particularly Mr. Botelho and Ms. Morefield to my friends.

JenniferHayes

Apr 15, 2014

If you think you might be even slightly interested in driving a Honda, check out Pohanka Honda. Based on my experience, here's why:1) The facility is very nice. You should be comfortable the whole time--massage chairs, WiFi, a cappuccino machine, etc. I either don't get out much or the dealership goes out of its way to make the entire process very comfortable. Obviously, the cappuccino machine should not be a reason you spend thousands of dollars on a car, but it's nice to have it around! Being at the dealership wasn't a chore.2) A better reason to actually buy a car from Pohanka is the price. The price I was offered was well below Edmund's and KBB's fair market price. 3) The service the sales consultant, Terrell Robinson, provided was the most helpful of all the dealerships and car lots that I visited. He was not at all pushy, he listened, and he was quick to follow up via email, texts, and phone with answers to my questions.Overall, I feel that I got a very good car, at a great price, through a very good buying experience. I would hope the same for anyone else.

Desmond Pagan

Apr 14, 2014

I rated Pohanka Honda of Fredericksburg the way I did because of the excellent customer service I receive each and EVERY time I walk into their dealership. Pohanka Honda of Fredericksburg is a very large establishment, yet it's always so clean and inviting to walk into. This is the 4th vehicle I have purchased from Pohanka Honda of Fredericksburg within the last 2 years and I have been to the same sales person, Jim Calvert each and every time. Jim is an amazing sales person, he is passionate about his line of work and thrives to make sure I am happy with not only my experience but with my purchase as well. I have and will continue to recommend family/friends/co-workers to Pohanka Honda of Fredericksburg as well as Jim Calvert. If there is an issue with the vehicle or experience, Jim does everything he can to ensure it is taken care of and that I am satisfied. Another reason as to why I rated Pohanka Honda of Fredericksburg so well is because of the finance manager, Joseph Rafanello. He as well makes sure that I am taken care of each and every time he completes my financing. Joey is also passionate about what he does and it reflects when he is taking care of his customers. I actually request for Joey to complete all of my financing every time I go into Pohanka because we've already built that wonderful customer rapport. Keep up the great work Jim and Joey!!

dpagan2014

Apr 14, 2014

I rated Pohanka Honda of Fredericksburg the way I did because of the excellent customer service I receive each and EVERY time I walk into their dealership. Pohanka Honda of Fredericksburg is a very large establishment, yet it's always so clean and inviting to walk into. This is the 4th vehicle I have purchased from Pohanka Honda of Fredericksburg within the last 2 years and I have been to the same sales person, Jim Calvert each and every time. Jim is an amazing sales person, he is passionate about his line of work and thrives to make sure I am happy with not only my experience but with my purchase as well. I have and will continue to recommend family/friends/co-workers to Pohanka Honda of Fredericksburg as well as Jim Calvert. If there is an issue with the vehicle or experience, Jim does everything he can to ensure it is taken care of and that I am satisfied.Another reason as to why I rated Pohanka Honda of Fredericksburg so well is because of the finance manager, Joseph Rafanello. He as well makes sure that I am taken care of each and every time he completes my financing. Joey is also passionate about what he does and it reflects when he is taking care of his customers. I actually request for Joey to complete all of my financing every time I go into Pohanka because we've already built that wonderful customer rapport.Keep up the great work Jim and Joey!!

mtct5

Apr 13, 2014

SALES PERSON I HAD SET AN APPOINTMENT WITH WAS DEALING WITH ANOTHER CUSTOMER. WE WAITING FOR 30 MIN BEFORE THE SALES MANAGER FINALLY ASSIGNED ANOTHER SALES PERSON. THAT PERSON WAS VERY GOOD. HAGGLE A LITTLE ON PRICE, THEY CAME DOWN A VERY LITTLE, I HAD TO INCREASE MY DOWN PAYMENT. WE FINALLY AGREED ON A PRICE. WHEN YOU PURCHASE A VEHICLE, I FELL THEY SHOULD GIVE YOU ONE CAR ACCESSORY AS A GIFT. TO SHOW THEIR APPRECIATION ON MY PURCHASE. THEY WOULDN'T GIVE UP SOMETHING AS SMALL AS WHEEL LOCKS OR SPLASH GUARDS. NOTE: I HAD TO BRING THE CAR BACK TO SERVICE BECAUSE THERE WERE NUMEROUS LIGHTS STAYING ON THE DASH BOARD. STAYED IN THE DEALERSHIP THREE HOURS WAITING ON THE CAR WAS BEING REPAIRED. I FELL THAT I AM OWED SOMETHING FOR THIS INCONVENIENCE.

bdelperal

Apr 12, 2014

Working with Bruce Wells has been great. Bruce went above and beyond with helping us decide on what Honda Accord would be best for us. So much so we walked out with two new Hondas ! We loved working with him and we are sure to come back and visit him again soon for our up coming driver. Loved coming to a dealership with friendly people and not all that pushy pressure ! Thanks again Bruce Wells and Pohanka.Brenda Del Peral

grahamk

Apr 12, 2014

Just purchased a 2009 Pilot from Pohanka. Mike Botelho did a wonderful job helping us locate the right vehicle and making the process go smoothly! Tim Willis also assisted us in the process. Great team at Pohanka!

Brooke107

Apr 11, 2014

I purchased a brand new honda CRV last month. Bill Hamilton was the salesman and was such a delight. He answered ALL of my questions and was so friendly. John Melber helped me with the financial part of the deal and he was so nice and helpful. I will tell all my friends and family to come see Bill Hamilton at Pohanka Honda in Fredericksburg to buy a car and also to make sure John Melber does their financial paperwork. Thank you again for the wonderful service!

wulwine

Apr 10, 2014

Mike Botelho did a great job! We are about 2 hours away in Hampton Roads and he worked to get and keep us as customers

NewHondaOwner

Apr 9, 2014

GREAT SERVICE Maureen is amazing! She helped turn a terrible experience into a memorable one! When my friend and I went to the dealership earlier in the day, we were told that we could not test drive a new Civic because no one was available. That we had to schedule an appointment and come back later! In working in retail and customer service I found that insane!! When we got back home, we started chatting with Maureen online and without telling her of our previous experience at first, right away she asked "when can you come drive this car!!" We headed back to the dealership and got to actually drive the vehicle! We then spoke to Greg, the Director of Sales and he apologized for our experience earlier and ensured that we were taken care of! Maureen truly changed my view of this dealership and in having a large family and group of friends I will now be recommending them to everyone!! Thanks Greg and Maureen!

estafford94

Apr 9, 2014

Maureen is amazing! She helped turn a terrible experience into a memorable one! When my friend and I went to the dealership earlier in the day, we were told that we could not test drive a new Civic because no one was available. That we had to schedule an appointment and come back later! In working in retail and customer service I found that insane!! When we got back home, we started chatting with Maureen online and without telling her of our previous experience at first, right away she asked "when can you come drive this car!!" We headed back to the dealership and got to actually drive the vehicle! We then spoke to Greg, the Director of Sales and he apologized for our experience earlier and ensured that we were taken care of! Maureen truly changed my view of this dealership and in having a large family and group of friends I will now be recommending them to everyone!!Thanks Greg and Maureen!

Brooke

Apr 8, 2014

I purchased a brand new honda CRV last month. Bill Hamilton was the salesman and was such a delight. He answered ALL of my questions and was so friendly. John Melber helped me with the financial part of the deal and he was so nice and helpful. I will tell all my friends and family to come see Bill Hamilton at Pohanka Honda in Fredericksburg to buy a car and also to make sure John Melber does their financial paperwork. Thank you again for the wonderful service!

Barnacle74Bill

Apr 7, 2014

I have been very fortunate being associated with Honda.. Pohanka has a great crew to be proud of. For years I did business with individual Mike Hinkle, then with a great service/manager Jeff Dobson & the now service manager Mike Traber whose personality and 1 on 1 with customer with 100 thoughtful questions - that he handles expeditiously. I purchased one (2012) & leased one (2014) Honda Civic Pohanka Honda. Additionally I have dealt exclusively with Pohanka Honda for over twenty years for cars and service. My sales man for the 2012 was a fine gentleman named Don Erickson. At that time he recommended a Leased car proposal, however my wife & I were determined to buy one Don was such a great sales man I described his service as "Supercalafragililisticexpialidousis" an when I came back for a traded for another new car Don was out recovering from surgery. We met and were thankful to meet Bill Hamilton. He presented fantastic options for a new & leased car. After a very cordial and well coordinated presentation we realized our best course of action was to lease a 2014 Honda Civic - Thank You Bill). Bill & Don are a dynamic duo to represent and sell Honda's or any car for Pohanka Honda or Honda America. Bill also deserves to be described as :Supercalafragiliilisticexpialidousis". Thank You all, Thank You Pohanka for providing Expert, Cordial, Respectful, and Knowledgeable professional individials. I will not use any other dealership in the entire Washington -Fredericksburg, Richmond area. William J. Legge III I meant to submit this earlier but misplaced the email address. Bill Legge

jpolo1

Apr 7, 2014

This is my second time I buy a car form Pohanka Honda and both times I had a good experience. Both the service and car prices matched what I was looking for and that is the reason why I returned for my second time. This time, no difference on my expereience. I would recommend this dealership to anyone looking to have a great and quick experience while buying a car!Thanks Bruce and your team for a pleasant experience!

ltlwhitedevil

Apr 7, 2014

I met Bill Hamilton years ago and I noticed right off there was something about him. He was different from other sales people. He was very friendly not pushy also kind and efficient, courteous and knowledgeable and definitely a man of his word. I new from that day forward I would only buy my Honda's from him. I recently bought 2 Brand New Honda Civics which now makes a total of 10 from Bill Hamilton and Tim Willis. The 2 worked together to make sure I was happy and my needs were met. They were Great!!! Very helpful and accommodating. The negotiation process was fast with no haggling just quick and easy. So with saying those " AWESOME" things about my experience. I would definitely recommend that you go to Pohanka Honda Of Fredericksburg and get the Service You So Deserve.... Service With A Smile!!!KEEP UP THE GOOD WORK GUYS!!!

Kellywalker22

Apr 5, 2014

I cannot say enough kind words about our experience today at Pohanka! Bar none the best sales consultant we have ever dealt with! We went in very hesitant of being at a dealership and was immediately put at ease with our sales person! He was so easy to talk to and very interested in our needs. Mike Felice made our whole experience with Pohanka a pleasure! He was extremely nice and professional. We walked out very happy and satisfied customers. I highly recommend Pohanka Honda! Thank you Mike Felice for making our daughter unbelievably happy!

mannymarine

Apr 5, 2014

I just arrived home from Pohanka Honda of Fredericksburg. What a wonderful experience! Congratulations to Mrs. Tammy Woods for a superb job helping me and my wife find the perfect Honda (2014 CRV 5DR AWD EX-L w/NAVI)! I have yet to meet a more courteous, professional, and knowledgeable sales consultant. Tammy patiently listened to our needs and satisfied them with good humor, an industrious attitude, and factual information. She is an absolute pleasure! Tammy Woods is a great asset to the Pohanka Honda team. I am an active duty United States Marine Corps officer with over 28 years of service. I know quality people when I see them. Tammy Woods exemplifies the highest quality. Promote, retain, and afford her the opportunity to continue sharing her gift: Providing outstanding quality service to Pohanka customers! Keep up the great work, Tammy Woods! I also want to acknowledge Mr. John Melber (Finance Manager) for his great help in getting me the Platinum Coverage Plan! His assistance was magnificent and exceeded all my expectations! Another pleasant experience indeed! Thanks, John!I look forward to recommending Tammy Woods and John Melber to all my Marines at the Pentagon, Washington DC.Thank you for your loyal service to the community, Pohanka Honda of Fredericksburg!Semper Fidelis! (Always Faithful!)Manuel Munoz, USMC

mannymarine

Apr 5, 2014

Pohanka Honda of Fredericksburg is AWESOME!!! I just arrived home from Pohanka Honda of Fredericksburg. What a wonderful experience! Congratulations to Mrs. Tammy Woods for a superb job helping me and my wife find the perfect Honda (2014 CRV 5DR AWD EX-L w/NAVI)! I have yet to meet a more courteous, professional, and knowledgeable sales consultant. Tammy patiently listened to our needs and satisfied them with good humor, an industrious attitude, and factual information. She is an absolute pleasure! Tammy Woods is a great asset to the Pohanka Honda team. I am an active duty United States Marine Corps officer with over 28 years of service. I know quality people when I see them. Tammy Woods exemplifies the highest quality. Promote, retain, and afford her the opportunity to continue sharing her gift: Providing outstanding quality service to Pohanka customers! Keep up the great work, Tammy Woods! I also want to acknowledge Mr. John Melber (Finance Manager) for his great help in getting me the Platinum Coverage Plan! His assistance was magnificent and exceeded all my expectations! Another pleasant experience indeed! Thanks, John! I look forward to recommending Tammy Woods and John Melber to all my Marines at the Pentagon, Washington DC. Thank you for your loyal service to the community, Pohanka Honda of Fredericksburg! Semper Fidelis! (Always Faithful!) Manuel Munoz, USMC

TLGriffis

Apr 5, 2014

I met Bill Hamilton years ago and I noticed right off there was something about him. He was different from other sales people. He was very friendly not pushy also kind and efficient, courteous and knowledgeable and definitely a man of his word. I new from that day forward I would only buy my Honda's from him. I recently bought 2 Brand New Honda Civics which now makes a total of 10 from Bill Hamilton and Tim Willis. The 2 worked together to make sure I was happy and my needs were met. They were Great!!! Very helpful and accommodating. The negotiation process was fast with no haggling just quick and easy. So with saying those " AWESOME" things about my experience. I would definitely recommend that you go to Pohanka Honda Of Fredericksburg and get the Service You So Deserve.... Service With A Smile!!! KEEP UP THE GOOD WORK GUYS!!!

Kennydm7

Apr 4, 2014

Can't say enough about how happy I am with the way things went yesterday when I purchased my first car (09 corolla). As a recent college grad it was essential that I get a car to help me get back and forth to my job. I hadn't established a lot of credit besides my student loans but pohanka was willing to work with me and my finances. Ended up being able to finance the car all on my own without a cosigner which will be great for building my credit! I was so amazed with how friendly and welcoming Patrice and Laurie were. They both worked hard to make sure I left satisfied. Finance dept. Was great as well. I was a little skeptical about coming to a dealership at first but pohanka has changed that for me. Patrice made the process painless and wasn't pushy. Made sure I was satisfied with the purchase before purchasing. Thanks!!!!

Kris36

Apr 3, 2014

Everyone we worked with was very helpful. Our only complaint would be that the process of buying a car was time consuming. It took hours to purchase our new Honda, but everyone did try to get us out as quickly as possible.

Moi22

Apr 3, 2014

Bruce Wells was very nice, knowledgable and professional. The transaction was a pleasant experience. I would return to this dealer and work with this kind salesman again.

Luther

Apr 3, 2014

Bruce Wells is a fantastic representative of Pohanka Honda and made what can be a tedious process (leasing a car) very enjoyable. I will return to Pohanka Honda to work with Bruce again in the future.

deyolu

Apr 3, 2014

Bruce Wells is a fantastic representative of Pohanka Honda and made what can be a tedious process (leasing a car) very enjoyable. I will return to Pohanka Honda to work with Bruce again in the future.

patti - lake anna

Apr 2, 2014

Very reasonable to work with. Bill Hamilton was very approachable. Followed up on our initial conversion without being overpowering. Overall process was pleasant. Once we reached agreement on cost, trade-in and arrangements, it was effortless to process the sale. In and out in an hour. This is my third Honda purchased through Pohanka. I would definitely purchase there again and I would highly recommend using Bill Hamilton as my sales associate.

brookiedad

Apr 2, 2014

It was a truly a pleasure working with your whole sales team, especially Mr. Wells. He showed me nothing shy of true professionalism throughout my entire buying experience and was a true pleasure to working with him.Mrs. Murphy whom was also very instrumental in my purchase was incredibly knowledgeable and a pleasure to work with as well. It was apparent to me that Ms. Horn was in her position for a reason. She closed my deal quickly and pain free. I truly believe I received a fair deal and have spoken about my experience with friends and family so you might want to stock up... Great car, greater people.Sincerely,Brad

jkerwin18

Apr 2, 2014

We were greeted with a smile at Pohanka Honda of Fredericksburg. Bill Hamilton and Timothy Willis worked together to match us with the perfect car for our family. We are a family of 5 so interior space played an important role. We were currently in a Hyundai Santa Fe. Bill suggested a Honda Pilot. After test driving several cars we were sold. There were many friendly faces at the Pohanka Honda of Fredericksburg. The dealership was very clean. The fact that they had a play area for the children made buying a car way less stressful. Anyone who has 3 small children knows how stressful it could have been. We were very happy with the excellent customer service we received. When the time comes to purchase another car we will definitely be returning to Pohanke Honda of Fredericksburg.

joelackey62

Apr 1, 2014

Mark ross was very friendly and worked his butt off for me. He did everything he could to put me in the truck I purchased.

patti68

Apr 1, 2014

Very reasonable to work with. Bill Hamilton was very approachable. Followed up on our initial conversion without being overpowering. Overall process was pleasant. Once we reached agreement on cost, trade-in and arrangements, it was effortless to process the sale. In and out in an hour. This is my third Honda purchased through Pohanka. I would definitely purchase there again and I would highly recommend using Bill Hamilton as my sales associate.

emcguy

Mar 31, 2014

A great car and a great experience Bruce as well as several other people at the dealership worked closely with us to complete a complicated deal where we were trading both of our existing cars for one new car. They did a great job of helping us to find just what we were looking for and showing us different models and options to choose from. Terrific "no pressure" sales experience focused on what we wanted and needed. In the end we left with a new car at a very attractive price and felt that we had also received good value for our trade in's.

Heather Blakley

Mar 31, 2014

Very pleased with my purchase at Pohanka Honda. Bruce Wells spent all the additional time with me needed to feel confident about my decision to buy my civic. Top notch customer service! Extra thanks to Danny Wright for making the financial portion of the sales pain free! Great employees, kid friendly dealership. I would highly recommend Pohanka of Fredericksburg!

emcguy

Mar 31, 2014

Bruce as well as several other people at the dealership worked closely with us to complete a complicated deal where we were trading both of our existing cars for one new car. They did a great job of helping us to find just what we were looking for and showing us different models and options to choose from.Terrific "no pressure" sales experience focused on what we wanted and needed.In the end we left with a new car at a very attractive price and felt that we had also received good value for our trade in's.

hblakley

Mar 31, 2014

Very pleased with my purchase at Pohanka Honda. Bruce Wells spent all the additional time with me needed to feel confident about my decision to buy my civic. Top notch customer service! Extra thanks to Danny Wright for making the financial portion of the sales pain free! Great employees, kid friendly dealership. I would highly recommend Pohanka of Fredericksburg!

DMB providence

Mar 30, 2014

Excellent service We purchased a used 2006 Honda Accord in perfect condition in January 2014 with Dana Wheaton as our sales representative and John Melber as our financial rep. We were very pleased with the service and the professionalism during the entire process and said we would return with our business as soon as we needed a new car. Little did we know that we would need to return in March of 2014 as we had a bad accident in the Honda Accord and it was totaled. We used the same people, Dana and John and also Tim Willis the Sales Director. They were all so helpful in getting us into another car in an expedient and pain free manner- a 2011 CR-V which we love and are very happy with.

Rhondamark

Mar 30, 2014

I could never say enough about just how great our experience was with Bill Hamilton and Joey the finance person. From the moment that we walked in the door we were treated like friends that they had known forever. We will definitely refer all of our family and friends to Bill and when we are in the market for another vehicle we will look no further than Pohanka Honda!Mark and Rhonda Page

uvabum04

Mar 29, 2014

We purchased a used 2006 Honda Accord in perfect condition in January 2014 with Dana Wheaton as our sales representative and John Melber as our financial rep. We were very pleased with the service and the professionalism during the entire process and said we would return with our business as soon as we needed a new car. Little did we know that we would need to return in March of 2014 as we had a bad accident in the Honda Accord and it was totaled. We used the same people, Dana and John and also Tim Willis the Sales Director. They were all so helpful in getting us into another car in an expedient and pain free manner- a 2011 CR-V which we love and are very happy with.

HEW72

Mar 29, 2014

From previous experience we were familiar with the excellent service of the dealership. We found Olga's attitude and helpfulness to be consistent with that of other personnel at the dealership. From her first email before the sale to her continuing emails after the sale, her desire to please and assist us in anyway was evident. Her personal interest and concern were appreciated.

jenniferthorpe

Mar 29, 2014

My husband and I bought our new Honda Pilot here. The service was excellent and we are very happy with our purchase.When we buy again we look forward to working with this dealership again! Great service all around!!!!!!

Jadakins

Mar 27, 2014

I've never been happier! I received the best service ever! There were no surprises, no back and forth! As a first time car buyer, this was the most unforgettable experience! This has shown me what a true sales man is! I will always be a faithful customer of Pohanka Honda in Fredericksburg VA

rwomeldorf

Mar 26, 2014

I bought a great little Honda CRV from this dealership, but ultimately decided I wanted to trade it for a 2014 Acura MDX. Mark Ross made it happen for me, at a good price, and without any hassles. He got me into the car I wanted and actually made the process enjoyable. You won't go wrong working with this guy. He is all about customer service. Would definitely recommend Mark to friends and family in the market for a Honda.

cristilouh

Mar 23, 2014

Why am I completing this rating? I was in need of a vehicle; my vehicle at the time was a BMW 328i. Prior to going with my son-in-law to meet Mr. Hamilton, I did not trust car salesmen nor car dealerships. I want Pohanka of Fredericksburg to know of my experience with Mr. Bill Hamilton and Mr. John Melber. Currently I am in a Master's program with GWU and I work full time as a Vocational Rehab Counselor therefore I do not have the time to spend on a survey YET I strongly feel that you need to know how I feel after meeting Mr. Hamilton.My son-in-law recommended Bill Hamilton due to having conducted a lot of business with Mr. Hamilton in the past at Pohanka of Fredericksburg. Upon meeting Mr. Hamilton, I was impressed with his character and respect for MY desires. Mr. Hamiliton did not try to sell me what I did NOT want. Mr. Hamilton took his time and did NOT rush me with the sale. Also, I was impressed with the professionalism that Mr. Hamilton presented to me as his customer. Mr. Hamilton is friendly and a gentleman. I stronly feel that Mr. Hamilton is an asset to Pohanka of Fredericksburg and you need to know it! Mr. Hamilton is the reason I will recommend Pohanka of Fredericksburg to my friends, family and co-workers. I have lived in King George County since 1972, I know a lot of people. Also, I would like to say that Mr. John Melber was an excellent surprise to the sale. Mr. Melber is gentle and knows his humbers which is impressive! Mr. Melber took his time in explaining the contract to me which I appreciate; he did NOT rush me. I enjoyed working with Mr. Melber. Cristi Hill

njb236

Mar 20, 2014

After an auto accident destroyed my new Honda, Bruce at Pohanka acted as a concierge for my car replacement experience. He showed remarkable patience and accommodation as I struggled to balance the demands of health, insurance, legal, and personal turmoil. If you need a new car, you must start by speaking with Bruce. A compassionate person and class act.

Hamiltonian

Mar 19, 2014

I had my 2009 Honda Civic in for service (new wheel bearing, new tires, four wheel alignment). I worked with Mr. Bert Gent in the service department. Mr. Gent was a pleasure to work with in every way. He explained all of the necessary service work in detail and was very clear about the associated costs of each item. All of the work was performed correctly and at a reasonable cost. I highly recommend working with Mr. Bert Gent and the Pohanka of Fredericksburg service department.

hamiltonian1

Mar 19, 2014

I had my 2009 Honda Civic in for service (new wheel bearing, new tires, four wheel alignment). I worked with Mr. Bert Gent in the service department. Mr. Gent was a pleasure to work with in every way. He explained all of the necessary service work in detail and was very clear about the associated costs of each item. All of the work was performed correctly and at a reasonable cost. I highly recommend working with Mr. Bert Gent and the Pohanka of Fredericksburg service department.

jmlyie

Mar 18, 2014

Bill was friendly and wonderfully helpful. As a new car buyer the dealership was exactly what I needed. I would pick recommend this dealership everytime. Best experience. Thank you!

dwpersel

Mar 17, 2014

Olga Kerry is an exceptional person to have help you. She and the dealership made the car buying experience pleasurable. Never in the past 40 years had such a painless purchase at an excellent price. By all means, ask for Olga!

Smarkee04

Mar 14, 2014

Bruce helped me get into my absolute DREAM Jeep! I drove almost 100 miles just to check this vehicle out & he made sure myself, and my father had everything we needed at the right price & I'm proud to say I am a owner of a brand new Jeep! Thanks for your awesome work Bruce!!

Adrienne505

Mar 12, 2014

I would have to say this was probably my most enjoyable car buying experience ever. Mike helped us on our initial visit and took us on our test drive - he was VERY knowledgeable about the vehicle we were interested in, explained features in detail and provided comparisons and fantastic follow up. Then we found out he was NEW!!! That made it even better. We never would have guessed he hadn't been doing this for quite some time. In the end we made our decision to go with the Accord EX and couldn't be happier both with the vehicle and Mike's continued support in making sure we understand everything!!! Thank you to everyone involved:Mike BotelhoJudaea HornJamesTamika MorefieldWe will definitely recommend your dealership to any of our family and friends!

hondarobin14

Mar 11, 2014

Bruce was a great sale's person to me. He did a lot more to help me into a new car than any other dealership I went to. I am very happy with the customer service I got with everyone that worked on my deal. I would be more than glad to send people to speak with Bruce or any other sales person at Pohanka.....very happy and I want to thank them all for helping me and giving me a chance at a new car.

Adrienne

Mar 10, 2014

I would have to say this was probably my most enjoyable car buying experience ever. Mike helped us on our initial visit and took us on our test drive - he was VERY knowledgeable about the vehicle we were interested in, explained features in detail and provided comparisons and fantastic follow up. Then we found out he was NEW!!! That made it even better. We never would have guessed he hadn't been doing this for quite some time. In the end we made our decision to go with the Accord EX and couldn't be happier both with the vehicle and Mike's continued support in making sure we understand everything!!! Thank you to everyone involved: Mike Botelho Judaea Horn James Tamika Morefield We will definitely recommend your dealership to any of our family and friends!

Sunset2217

Mar 8, 2014

I recently bought a new accord. The staff was great - very helpful and accommodating. The negotiation process was fair and didn't take too long. I was able to drive home the same day as a happy customer.

aduruchaithanya

Mar 4, 2014

I purchased new Honda accord sedan EX-L, I got what I expected,had nice experience with Pohanka Honda. Overall I am happy with service.

Dabldoya

Mar 4, 2014

I took one of my cars in for service and ran into Bill Hamilton who sold me my other car when I was going through a hard time. Two years ago, he got me what I needed with a payment I could afford. I'm in a better place so talked to him about trading that car as long as I could do it for a small increase in payment and no money down. Bill worked with John Melber who also did an outstanding job of meeting my auto purchase needs. I got a great new car for a great price and they made the whole process easy and personal. I would highly recommend these gentlemen and the dealership to anyone. Thank you Pohanka Honda

khawbecker

Mar 3, 2014

Kiley was very helpful and attended to all of my needs in buying a new car. This dealership has a huge inventory and I was able to get the exact car I wanted without the need to order it.

poopypants5811

Mar 3, 2014

Unlike every other dealership/dealer I visited over the past three weeks, Bruce was the ONLY dealer who seemed to actually care and be genuinely interested in what I was looking for. I put on over 300 miles last Saturday alone shopping for a new vehicle. Bruce was quick to help and cater to my family's needs, he made the whole experience very pleasant. He has a no nonsense approach to selling vehicles. He worked hard and stayed passed closing time to help close the deal. If there is a spot for promotion and advancement, Bruce is your man! The service of being able to turn in our rental car to Pohanka was an added bonus for sure.

Eileen

Feb 26, 2014

I was a little intimidated walking into the Service Center for the first time, not sure what to expect. As I walked through the door, Bert Gent looked up from his computer, smiled, showed eye contact and then said, Ill be with you in a minute. And he wasnt kidding, he finished up what he was doing and greeted me again with a handshake and a, what can I do to help? He was professional, friendly, and informative; I was put at ease in a moment. The Service Center is showroom ready and comfortable, although honestly, my time there was short :)

EileenRedd

Feb 26, 2014

I was a little intimidated walking into the Service Center for the first time, not sure what to expect. As I walked through the door, Mr. Gent looked up from his computer, smiled, showed eye contact and then said, Ill be with you in a minute. And he wasnt kidding, he finished up what he was doing and greeted me again with a handshake and a, what can I do to help? He was professional, friendly, and informative; I was put at ease in a moment.

Dnash129

Feb 25, 2014

Our experience at Pohanka Honda in Fredericksburg was handled in a professional and courteous manner. Bruce Wells dd a fine job working with us and finding us the right vehicle. A pleasure to work with...Would highly recommend this dealership and sales rep.to all local customers.Love the new Touring Pilot!

GreenGirl2014

Feb 24, 2014

Bill was GREAT!! We have purchased several brand new off the lot cars and I hate dealing with pushy salespeople! We did not have this experience with Bill. We traded in a 2012 Honda Pilot for a 2014 - so this is our second purchase through Pohanka. In fact I have recommended several others to him and one ended up working with and purchasing a car through him! I would definitely recommend him and/or this dealership to anyone!Keep up the GREAT work!!!Thanks!

Rnsam

Feb 22, 2014

Great customer service at the service dept. The service people are all nice and will to help and answer any questions that are asked. Great team

twomcqueens

Feb 19, 2014

No pressure easy to work with and the understanding of our situation and what we wanted to accomplish were second to none. Me and my wife will never go to another dealership to purchase a vehicle again. Pohanka Honda of Fredericksburg will be the only dealership we will ever do business with in the future.

nickshelton376

Feb 16, 2014

My experience at Pohanka Honda of Fredericksburg was my first car buying experience and it was perfect. I felt welcome and important as soon as we got there. My car salesman, Bruce Wells, was nothing short of incredible. He was excited and eager to work with me and I could tell he would spend all day with me until we got a deal done. Every employee I came across that day was upbeat, warm and displayed great customer service. I will definitely be a customer of this dealership for a long time.

Hawaii2007

Feb 14, 2014

Of all the dealerships I have been to in my life, I must say that Pohanka Honda of Fredericksburg has exceeded my expectations for sales, service(ROCKS!), and overall customer service. Since moving to the area, I have purchased 3 Honda's from Pohanka and have referred several friends for their new vehicles as well. This time around, I worked with Bill Hamilton to trade in my used vehicle and purchase a new 2014 Honda Pilot. He came highly recommended by my friend who had just purchased a vehicle with his assistance the following day. Bill was efficient, courteous, knowledgeable, and a man of his word. This last purchase took two days to complete and another day to install options. Bill had given me instructions to just come and see him and he would prepare and execute all that was necessary to get the job done, which he did. I am naturally a bit leery of salesman but Bill made sure the car buying experience was as pleasant as this sort of thing could possibly be. He is a great addition to the Pohanka sales team! Mahalo!

Hawaii2007

Feb 14, 2014

Of all the dealerships I have been to in my life, I must say that Pohanka Honda of Fredericksburg has exceeded my expectations for sales, service(ROCKS!), and overall customer service. Since moving to the area, I have purchased 3 Honda's from Pohanka and have referred several friends for their new vehicles as well. This time around, I worked with Bill Hamilton to trade in my used vehicle and purchase a new 2014 Honda Pilot. He came highly recommended by my friend who had just purchased a vehicle with his assistance the following day. Bill was efficient, courteous, knowledgeable, and a man of his word. This last purchase took two days to complete(due to MY schedule) and another day to install options. Bill had given me instructions to just come and see him and he would prepare and execute all that was necessary to get the job done, which he did. I am naturally a bit leery of salesman but Bill made sure the car buying experience was as pleasant as this sort of thing could possibly be. He is a great addition to the Pohanka sales team! Mahalo!

Norman Raflo

Feb 5, 2014

I purchase my Civic from Pohanka and have been extremely pleased with the automobile. I even average 42 MPG with my top rating of 44.2 MPG. I recently had my first service and was greeted by the friendly staff immediately. The service needed was reviewed and completely explained and they evn accepted coupons which had been mnaile to me to help keep the cost at a minimum. My car was washed after the service and check out was easily accomplished. I would recommend this dealship to any prospective buyer.

linbryan1

Feb 5, 2014

I am so fortunate to have a technician like Craig King. His thoroughness diagnosing my Honda is much appreciated, especially since most of his findings were safety related. Im very pleased he was able to identify and correct all findings. Thank you Craig King and Pohanka Honda. My Crosstour is looking and running good as new!

HondaEXL2010

Jan 31, 2014

Mr. Mike Felice represented Pohanka Honda of Fredericksburg extraordinarily well. He maintained professionalism throughout the transaction and displayed patience while being peppered with questions throughout multiple emails. Mr. Felice was not overbearing in his interaction with me, but instead showed sincere understanding out of respect for the important financial decision inherent in purchasing a new vehicle and the impact it has on a family. I would recommend this dealership, as well as Mr. Felice, to anyone looking for a professional, non-threatening automobile buying experience.

Sarah Pevehouse

Jan 27, 2014

Overall, this was a great experience. When I found Pohanka I had been looking for a newer used car (certified preowned) for about two months. I had started looking very hard the last two weeks b/c I recently started commuting 2 days per week over 130 miles round-trip each time. I was checking out all of the large and small used car lots/dealerships all the way from the Stafford (610) area to the Fredericksburg "car row" (Rt. 1) area. In just the last two weeks I had test driven 8-10 cars from 5 different places. Bill (Hamilton) was by far the least pushy and most easy-to-deal-with salesman I had encountered during my feverish search for a new car. I let him know that I was test-driving multiple cars and that I was hoping to make a choice within the next day or so. I really hate to deal with someone trying to "sell" me on a car when I'm already doing my own research! Bill was very intuitive for my needs and didn't try to "lead" me to a decision. Just the type of salesman I needed. Overall, the buying experience was great! I wish that they offered the free manicures and free oil changes for life like some of their competitors do but hey - you can't have it all!

avoca123

Jan 26, 2014

Bruce was great to work with. He is a great asset to Honda and this dealership. I will recommend him to my friends when they plan to purchase a car.

spevehouse1

Jan 26, 2014

Overall, this was a great experience. When I found Pohanka I had been looking for a newer used car (certified preowned) for about two months. I had started looking very hard the last two weeks b/c I recently started commuting 2 days per week over 130 miles round-trip each time. I was checking out all of the large and small used car lots/dealerships all the way from the Stafford (610) area to the Fredericksburg "car row" (Rt. 1) area. In just the last two weeks I had test driven 8-10 cars from 5 different places. Bill (Hamilton) was by far the least pushy and most easy-to-deal-with salesman I had encountered during my feverish search for a new car. I let him know that I was test-driving multiple cars and that I was hoping to make a choice within the next day or so. I really hate to deal with someone trying to "sell" me on a car when I'm already doing my own research! Bill was very intuitive for my needs and didn't try to "lead" me to a decision. Just the type of salesman I needed. Overall, the buying experience was great! I wish that they offered the free manicures and free oil changes for life like some of their competitors do but hey - you can't have it all!

nick15252

Jan 23, 2014

I came in at a late hour and was greeted by Bert, one of the service department personnel. He quickly and professionally addressed my service light for my oil change and told me what else was included. He was fast, professional, friendly, and on top of things. Definitely knew the timing in which a vehicle would be done and I'm extremely thankful for that so I didn't have to wait long. Though he may only be a service employee, I'll look for him the in future and bring my vehicle into service for him.Definitely thankful Pohanka Honda of Fredericksburg, you have a life business partner here.

Nick

Jan 23, 2014

I'll never go to another dealership as long as Mike Felice is working. I cannot express my gratitude and service that was conducted. Thank you!

Coop26

Jan 21, 2014

Cindy went above and beyond checking out the car for me so I didn't waste 8 hours driving to check it out. Ended up it wasn't the car for me, but she gave great, prompt and clear communication and great customer service.

angelwolf

Jan 19, 2014

Cindy was excellent at her job. She answered all my questions promptly and accurately. I ran into a lot of issues with my credit and Cindy never stopped striving to help me and get me in a car. She was friendly, personable, and very knowledgeable. I could tell her love for her job and her love for great customer service. I couldn't of asked for a better sales person. I would highly recommend her to any of my friends, family, or co workers. Im very appreciative of all that she did to help me and make me happy. I was very satisfied with her. I have never bought a car from the dealership and she never stopped helping, she made sure I knew exactly what I was doing and had everything that I needed. I love cindy!!!!

bopegram

Jan 19, 2014

Mike Felice was great to work with. He was informative, answering all of our questions and did not rush us or make us feel pressured to make a decision. I would go back to him without question and recommend him to anyone looking for an automobile. Danny Wright, sales manager was also great. He was also friendly and took his time in explaining all the details of the sale. Thanks to both of you for your attention.

CarmelaJames

Jan 19, 2014

My experience at Pohanka Honda, on Saturday, 11 Jan 2014 was excellent. Once I was finally seen by the Service Rep, Chris Behrens who was full of energy and maintained a positive friendly attitude throughout the entire time. From what I saw and heard...with everyone he dealt with that day,And added pleasantry was finding out that my SRS malfunction was under warranty ... no charge!Pohanka in Fredericksburg provides a comfortable place to wait to have service done on your car. The coffee was great too! The only thing they need now is donuts or pastries...LOLOLOLOLOL.

kevog

Jan 19, 2014

This was absolutely, by far, the most terrible experience I've ever had in over 30 years of working with car dealers!?!Pohanka Honda had a very specific car I wanted. Although I lived about 3 hours away, I was more than willing to drive that far and make a deal.Well then the nightmare started...I had many e-mails and phone calls not returned? I was told at least 5 times that one of two people would call me back, but that never happened! When I could actually could get Shavon or Rocky on the phone, they were rude, shuffling papers, or even attempting to talk to someone else while dealing with me? They also would not give me specifics about the Honda Accord I wanted and the deal itself?!? They were verydeliberately evasive and deceptive!I was treated so rudely and in such a disrespectful manner, I'm amazed that these two could ever sell a single car. I wasted a week trying to deal with these two extremely unprofessional and rude individuals!There's something to be said for common decency and having good manners...

mg10

Jan 19, 2014

I was not interested in a pushy approach or a strung out negotiation. Pohanka of Fredericksburg did not subject me to either. Bill Hamilton was professional, courteous and accommodating. I am very pleased and have already engaged for a second vehicle.

kbush1984

Jan 17, 2014

I recently purchased a 2014 Honda Sport from Pohanka Honda. I worked with Bill Hamilton. Bill was kind, courteous and made me feel like he really cared about finding the best auto for me. He didn't make me feel as though I was just another sale.He took the time to educate me on all of the different features and explained in great detail how everything worked- going as far as programming my phone to ensure I had hands free phone use before leaving the lot. SAFETY FIRST!Bill followed up we me 1 and 2 days after the sale. He wanted to make sure I was comfortable in the new car. Since my purchase in early January, I have had 4 friends purchase auto's from Pohanka with Bill. They all have had the same kind words and shared their awesome experience with him. I left the dealership not only with an awesome new car, but a friendship!Hats off to Bill Hamilton - sales and Joey from the finance department who too, was amazing to work with and made me feel as if he really cared about me and the purchase of my new Honda.

licky

Jan 12, 2014

Bought my Honda FIT with carlo. He was very honest and very customer services oriented consultant. Took his time to explain all the different models that will not go over my budget. I am looking forward to do more business with carlo and recommended him to my friends and family. Good job carlo. Thank you

big_mama_mack

Jan 10, 2014

Bruce Wells is awesome! I bought two cars from him and would definitely go back if I were looking for another. He is friendly and knowledgeable. He and the dealership also went the extra mile. They stayed late to accommodate me on two occasions. They also worked with me in difficult circumstances. Hard to explain, but it involved a divorce situation. Trust me, it was way beyond what they get paid for. They really treated me as a person and not just a sale. If you think customer service no longer exists, you just are not shopping at the right place!

bethanyg

Jan 6, 2014

We leased a 2013 Civic from this dealership. Bruce Wells was FABULOUS to work with! I wouldn't want to buy/lease/etc. from anyone else, honestly. He was fun, kept us informed of where we were in the process, and made sure our experience was a breeze.

bethanygraace

Jan 6, 2014

We leased a 2013 Civic from this dealership. Bruce Wells was FABULOUS to work with! I wouldn't want to buy/lease/etc. from anyone else, honestly. He was fun, kept us informed of where we were in the process, and made sure our experience was a breeze.

DebbieJones

Jan 6, 2014

Dana was a wonderful person to work with on our new car purchase. He worked very hard on getting us the deal we wanted. We would definitely buy from Dana again and recommend him to our family and friends

Tclem540

Jan 5, 2014

Bruce Wells was very easy to work with. He was not pushy. He explained every part of the process and made things as stress free as possible. Valerie in finance was wonderful as well. The customer service both of them provided to me was outstanding.

Rcgreeney

Jan 4, 2014

We had a wonderful experience; it actually made buying a new car fun! Bruce met us just outside the door with a warm welcome. We told him that we had just begun to look for a car to replace my husband's 2002 Trailblazer and were not sure whether we wanted a new or a used car. We had done some research and thought the Honda Pilot might fit the bill. We need a car that is capable of pulling our deck boat. We looked at both new and used cars and realized that we really wanted a new one. Bruce's knowledge of the Pilot was wonderful. He patiently showed us how to use all the bells and whistles on the various models. He is a great salesman since we had originally planned to buy either a used car or a basic new one and ended up buying a new one with all the bells and whistles! We love it and my husband is having lots of funlauing with his new car.Our only complaint is the amount of time the transaction took. We arrived shortly after noon and did not leave until 8:30 p.m. It took a great deal of time for the car to be readied (we did have a carrier installed) and they were not able to detail it. It was necessary to take it back at a later time. Financing and the signing of papers with Joe Rafanello was quick and done very efficiently, but then we waited a very long time for the car!

HondaFan

Jan 4, 2014

I experienced friendliness, concern for my needs and attention to detail even though I presented a stern demeanor. I do not act friendly toward salesmen until I'm sure that they genuinely care about my interests. Over several visits, my salesman convinced me that he was sincere, so when I had the opportunity to buy a car from either of two dealerships, I bought from him.

accord1307

Jan 4, 2014

I experienced friendliness, concern for my needs and attention to detail even though I presented a stern demeanor. I do not act friendly toward salesmen until I'm sure that they genuinely care about my interests. Over several visits, my salesman convinced me that he was sincere, so when I had the opportunity to buy a car from either of two dealerships, I bought from him.

Hollyy123

Jan 4, 2014

Bruce was so nice and knowledgable! He took such great care of us we ended up leaving with two cars! Definitely ask for Bruce if you go to Pohanka!

Rott1964

Jan 3, 2014

I was looking to purchase a new Honda and was immediately greeted with a warm and friendly smile by Bruce Wells one of the sales representatives from Pohanka Honda. Bruce was extremely knowledgeable and took the time to explain all of the many features on my new Accord. My past experience with dealing with car dealers brought up feelings of anxiety but after speaking and dealing with Bruce I felt confident and relaxed shortly after. The overall experience with Bruce and pleasant atmosphere at Pohanka will surely make me a repeat customer! The selection of vehicles on site was much more than I had expected and the waiting area and vast service hours will work great around my work hours for when I need to stop in for my vehicle servicing. I found the perfect vehicle and the price was absolutely spot on! I didn't feel pressured at all like in the past.I would highly recommend Pohanka Honda and Bruce Wells to my colleagues at work for when they are ready to purchase or get service on their vehicles. I would give Pohanka Honda a 5 star rating!

user1023

Jan 3, 2014

This dealership had great people. This dealer had excellent service. I would highly recommend them. Very nice people, and definitely very easy to work with.

rodkrick1125

Jan 1, 2014

Mike Felice was outstanding ! This is the second Honda product we bought new this year, both from Pohanka Honda. The dealership is clean, friendly, courteous...an overall excellent experience. Mike was informative and knowledgeable. Job well done to all the folks at Pohanka !!!

Saints Fan

Jan 1, 2014

Mike Felice was outstanding ! This is the second Honda product we bought new this year, both from Pohanka Honda. The dealership is clean, friendly, courteous...an overall excellent experience. Mike was informative and knowledgeable. Job well done to all the folks at Pohanka !!!

Davedude66

Jan 1, 2014

I had a great experience at Pohanka Honda while buying my new Honda Civic.. My salesman Bill Hamilton got my a great deal and was a true pleasure to work with in purchasing my new car.. I would highly recommend Bill and Pohanka if your are looking for a new vehicle..I have used!!!

Rita Pinion

Dec 30, 2013

I first met Chris Behrens a few months ago when I took my 2007 CRV in for service. He was a pleasure to deal with. He took the time to listen to my concerns, was very knowledgeable and professional in handling my concerns. He was the most outstanding service consultant that I have found in all of my past experiences with service departments. I had the pleasure of having my service situation handled by Andrew Mudd on Sunday evening, December 29th. Even tho I am sure it had been a long and busy day for him, he was polite, accommodating and professional. He handled a difficult situation with tact and diplomacy.

IITTYBIT75

Dec 29, 2013

I first met Chris Behrens a few months ago when I took my 2007 CRV in for service. He was a pleasure to deal with. He took the time to listen to my concerns, was very knowledgeable and professional in handling my concerns. He was the most outstanding service consultant that I have found in all of my past experiences with service departments.I had the pleasure of having my service situation handled by Andrew Mudd on Sunday evening, December 29th. Even tho I am sure it had been a long and busy day for him, he was polite, accommodating and professional. He handled a difficult situation with tact and diplomacy.

sgripper

Dec 29, 2013

From the very the first time when I met Kiley Canady she has been nothing but professional in every since of the word. She worked withme until I got what was best for my situation.

MorrisParsons

Dec 27, 2013

I purchased a 2014 Honda Accord Sport. This is my second new vehicle purchase from Pohanka - I WENT BACK FOR A REASON!This time I had the privilege of dealing with Carlo Rubio from internet sales. He was knowledgeable, sent quick replies to communications and was easy to deal with. There wasn't much haggle on the final price that I paid either. Pohanka provided a fair deal and did not try to hide their real asking price with all those added incentive pays that only apply if you finance through Honda. Pohanka's up-front honesty was greatly appreciated and will bring me back again if I need another vehicle!

myoung1

Dec 27, 2013

Everything about the dealership from customer service, knowledgeable and courteous sales consultant was superb. Buying a vehicle was a big decision for me but thanks to Mr. Bentley it was okay.

npzme

Dec 21, 2013

I thought she was well prepared after phone conversation to help us. she did not give us any run around and did exactly what she said she would try to do. she was very pleasant and we recieved excellent customer service. Sabrina is very personable, has a positive and friendly attitude and is very customer service oriented. I will recommend her as a point of contact for anyone looking to purchase a vehicle.SincerelyNorman and Mary Nixon

DonnitaMae

Dec 16, 2013

Kristy promptly contacted me after I submitted a request through Costco for a dealer referral for their automobile buying program. She was knowledgeable and attentive to my needs. For the first time in my life I did not walk away feeling disgusted by the whole car buying process. I would highly recommend Kristy to anyone who would like to purchase a new car and Pohanka Honda of Fredericksburg if you are in the area!

jcullenh

Dec 12, 2013

Bill was courteous and informative, a pleasure to work with. Although it took some time to negotiate the price, it was worth it. The actual delivery of the car was quicker than most of my past purchases, particularly the financing. The staff was helpful all around. I would highly recommend this dealership.

Leelr7818

Dec 11, 2013

This dealership is amazing!! Each time I've gone there I've gotten excellent customer service. It feels like family when I'm there. I would recommend to everyone.

AndrewSentipal

Nov 25, 2013

I came to the dealership yesterday afternoon upset that my original equipment tires on my 2011 CRV had not made it to 40K miles. I talked to a gentleman in the parts department who I beleive was Mike Cooper. He made recommendations on tire options the dealership could offer along with the pros and cons of each. Sensing my disappointment with the tires I had he offered me an outstanding price on a set of Michelin tires. I took advantage of the offer and purchased the tires, an alignment and had my regular service performed. Chris Gott was my service advisor and was very helpful as well. You have some outstanding people on your staff. I left very satisfied. Thanks for the great service.

Marge

Nov 20, 2013

Yesterday, I was feeling out of sorts but had to have my first oil change before my next trip. Everyone I met, from Francis San Pietro who greeted us to the two folks at the counter, made my day with their joyful natures. I don't care if it took me nearly 50 minutes to get to Pohanka, you are my Honda family and I will return.

Senior Citizen with 6yr son

Nov 18, 2013

We went shopping for a 3-5 year old Honda because we felt this is what we could afford (Expectation from local Honda Dealer). But they did not have a Red one. Bill asked what our budget was and said how about a new one? He found a car that matched our needs, our budget, our expectations, and it was RED. What more could you ask from a dealer. No high pressure. No insults, True concern that we left with a car we felt was OUR CHOICE. And so we did. We are now a very proud owner of a NEW 2013 RED Honda Civic and love it. I have bought Hondas from four dealers in the Washington Area. Went 40 miles to try this dealer out because of our BAD experence with our local Honda Dealer. The distance was worth the difference. I do not know if it was the sales person or a combination of the sales person and the dealership but on a scale of 1 to 10 they get a solid 12! Thank you Richard

KCDriver

Nov 15, 2013

I thoroughly enjoyed my buying experience at Pohanka Honda, particularly working with Dana Wheaton. Dana was a pleasure to deal with and very knowledgeable about Honda automobiles. Pohanka Honda sold me the exact car I wanted for the price I was willing to pay. The negotiation process was clean and professional. I highly recommend giving Dana the opportunity to earn your business.

mmb919

Nov 4, 2013

On a Monday morning I was traveling from Washington, DC to my home in Richmond, VA. My car began to overheat on 95 south and I pulled over at the closest exit, which just so happened to be the exit for Pohanka. I did not know at the time how lucky I actually was. After hearing from the service department that I would need a new engine, I decided that a new car would be the way to go for me. I was immediately escorted over to sales and met with Bill Hamilton. I had never bought a car before without my parents, and never a new car. I explained my story to Bill and let him know that we had already put a lot of money into my old car and were not interested in putting any more money into it. I also told him that I had never had a car payment before because we had always bought used. Bill was wonderful in explaining to me my options. he explained leasing, certified pre-owned, and the possibility of buying a new car. I told him up front that I did not plan to buy a car that day, and I did not feel at all pressured to do so which was such a relief. Bill allowed me to make a very big decision without feeling rushed or tricked into anything. A week later after a little shopping around and some research, I returned to Pohanka to purchase my very first car. Bill knew that I was coming from out of town and had to be back to Richmond in the afternoon so he worked hard to have everything ready to sign by the time we got there. The process was very quick and enjoyable and I love my 2013 Honda Civic. Bill even texted the next day to make sure I liked the car.I felt as though Bill made what I had been warned could be a very stressful and unpleasant process into a very easy, comfortable, and fun experience. As a first time car buyer, I learned a lot from the great people at Pohanka, and they helped me to get the car that best fit my needs, and at a price that I was comfortable with. I will always be grateful for their help!

mb2424

Nov 4, 2013

On a Monday morning I was traveling from Washington, DC to my home in Richmond, VA. My car began to overheat on 95 south and I pulled over at the closest exit, which just so happened to be the exit for Pohanka. I did not know at the time how lucky I actually was. After hearing from the service department that I would need a new engine, I decided that a new car would be the way to go for me. I was immediately escorted over to sales and met with Bill Hamilton. I had never bought a car before without my parents, and never a new car. I explained my story to Bill and let him know that we had already put a lot of money into my old car and were not interested in putting any more money into it. I also told him that I had never had a car payment before because we had always bought used. Bill was wonderful in explaining to me my options. he explained leasing, certified pre-owned, and the possibility of buying a new car. I felt as though Bill made what I had been warned could be a very stressful and unpleasant process into a very easy, comfortable, and fun experience. As a first time car buyer, I learned a lot from the great people at Pohanka, and they helped me to get the car that best fit my needs, and at a price that I was comfortable with. I will always be grateful for their help!

heermann

Nov 2, 2013

Jim met us out on the lot which was nice. He has a pleasant not pushy attitude. We were looking for a Honda Civic with a navigation system (a must for me) which you know is not standard equipment in this model. Jim found that there was one on the lot in the color that my husband had chosen from the internet. He took us out, after a very good explanation of most of the bells and whistles on the dashboard, for our test drive.It was a rather easy sale. My husband is an engineer so he likes details. Jim was knowledgeable about what he was selling. It was really a good experience and we are enjoying the car. As a sideline, when I arrived at the dealership I asked Jim if there were any Military Veterans employed there. Jim thought there was. I am a strong believer that every company in the USA should be actively seeking out our returning Vets and offering them employment, opportunities.

Vmmson

Oct 25, 2013

Great service selection and price. I drove up from North Carolina to pick up my new Pilot and they waited for me after closing on a Sunday! Dana is great to work with - he delivered my new car to me in Alexandria on Monday. Greg, the sales Director even stuck around to thank me for buying from them.

melwilson56

Oct 22, 2013

I told my salesman Mike that I was looking for a vehicle that was 2010 or newer, hatchback, can fit my three kids, and is gas efficient. When I came for my interview he showed me just one vehicle and it was perfect, a 2010 Honda Insight. I didn't need to see anything else. I was able to trade in my three vehicles and finance the rest of the balance. The finance manager, John, was able to get me a loan at 6%, which is low considering I have no credit. I loved my experience at Pohanka and would go there in the future as well as recommend all my friends and family. Also I quite like the coffee.

Golyhervey

Oct 11, 2013

Don provided exceptional customer service from the moment I walked in. He went above and beyond what is expected to help me. He is a great asset to Pohanka.

wergoods

Oct 11, 2013

We always have a good experience when we have needed service on our Honda. The service is done well, our vehicle runs very well, and we are satisfied with the work. Makes us keep coming back!

NAVET2

Oct 10, 2013

Our purchase was a great experience! Bill Hamilton was very professional and did not pressure us. We were able to negotiate a price on a new Honda CRV that worked for both us. Would definitely recommend Bill and Pohanka Honda!

lam61157

Oct 9, 2013

We want to give Olga a huge Thank You in the recent purchase of our daughter's reliable CUTE Honda Civic. Your time, patience & willing to "stay in the game" with us we appreciate your kindness. We wish you good luck in your career with the Pohanka Honda Family.

Lee Anne

Oct 9, 2013

We want to give Olga a huge Thank You in the recent purchase of our daughter's reliable CUTE Honda Civic. Your time, patience & willing to "stay in the game" with us we appreciate your kindness. We wish you good luck in your career with the Pohanka Honda Family.

dmetz003

Oct 7, 2013

My husband and I visited Pohanka to check out the 2013 Accord. We were still in the browsing stage and hadn't made up our minds as to whether we wanted to trade in our sedan for a new sedan or our SUV for a new SUV. We were fortunate to have Bill Hamilton as our sales consultant as he offered several different options to us at the dealership. We appreciated his patience as he knew that we were not ready to make a decision. My husband and I left the dealership questioning what type of vehicle we would purchase and when it should take place, but knew for certain that Bill would be part of the deal. When Bill followed up with us several days later, we were happy to report that we had made a decision. We decided to go with an SUV but with an Acura. Since Pohanka owns several different dealerships, one being an Acura, Bill was able to get the exact vehicle that we wanted. The whole buying experience could not have been any easier. We communicated via email, texts and phone. Bill went to the dealership in Chantilly and picked up the vehicle for us. When I arrived to pick up my new vehicle, it was parked right in front of the showroom doors with pink balloons and a Mylar "Happy Birthday" balloon. In passing, I had told Bill that my husband and I had set out shopping for a new car as a birthday gift for me. This goes to show you how Bill goes above and beyond what we expected in our sales consultant. I have purchased many new cars, but I can say that my experience with Pohanka and Bill Hamilton have been the most favorable.

Dave

Oct 6, 2013

Carlo was very patient with us and got us to an end result that was perfect for my family. Thanks!

Adnoh1234

Oct 4, 2013

Cliff was friendly, professional, knowledgeable, understood my needs, provided options for what I needed within budget. I chose Pohanka over another dealer's lower price.

Larry Smalls

Sep 21, 2013

I have purchased quite a few new cars over the pass twenty years and have not gotten the quality of service received from Mr. James B. Calvert of Pohanka Honda, Fredericksburg, VA. My experience with Mr. James Calvert was as easy as paying a regular utility bill online..If you can imagine how easy that is...Many thanks to Mr. Calvert and his team mates.. Larry smalls

smalls53

Sep 21, 2013

I hve purchased quite a few new cars over the pas twenty years and have not gotten the quality of service received from Mr. James B. Calvert of Pohanka Honda, Fredericksburg, VA.My experience with Mr. James Calvert was as easy as paying a regular utility bill online..If you can imagine how easy that is...Many thanks to Mr. Calvert and his team mates..Larry smalls

simonelathan

Sep 19, 2013

Judaea was friendly,professional and made buying a car so easy.She understood my needs and worked very hard to get me the best deal possible.She made my car buying experience the best!!!

PattyRiester

Sep 11, 2013

I was willing to travel over an hour to purchase a used vehicle at Pohanka Honda because I knew the dealership had a good reputation. Judaea Horn was the sales associate with whom I spoke when I first called about the car -- she was incredibly helpful, knowledgeable and responsive. I never felt rushed or pressured, and she and the service department did all that they could to make the car perfect for me. A number of times Judaea said that she wanted me to love the car and be happy with my purchase, and I can honestly say that I am. Thank you, Judaea!!

Patty

Sep 11, 2013

I was willing to travel over an hour to purchase a used vehicle at Pohanka Honda because I knew the dealership had a good reputation. Judaea Horn was the sales associate with whom I spoke when I first called about the car -- she was incredibly helpful, knowledgeable and responsive. I never felt rushed or pressured, and she and the service department did all that they could to make the car perfect for me. A number of times Judaea said that she wanted me to love the car and be happy with my purchase, and I can honestly say that I am. Thank you, Judaea!!

animinal

Sep 11, 2013

My last vehicle was a 1999 Ford van. After almost 15 years, I decided it was time to do some research and make a buy. My main focus this time was gas millage, safety ratings and rate of repairs. I finally broke it down between Toyoto or Honda. After visiting several places, I went to Pohanka Honda of Fredericksgburg. There I was met by Judaea Horn and the rest is history. She understood my needs and provided me the information needed to make a wise decision. After doing a test drive and taking a few days to make that decision, I was sold on a 2014 Honda CRV. I am very happy with my choice. I am amazed with all the storage inside this small car and the way it handles. It has all the extras one could need. Bottom Line, I COULDN'T BE HAPPIER. My sales consultant, Judaea Horn, was a great help to me in making this important decision. She is very patient and committed to doing the right thing. She is truly an asset to Pohanka Honda.

Jane More

Sep 6, 2013

Cliff Jackson was patient, straightforward, customer-oriented, humble, and knowledgeable. He took time to listen to my needs for a CR-V and budget, explain all questions, and sought options available to meet my expectations. He did not use tactics, game or pressure, helped me be informed to make the final decision. And I was definitely a picky, meticulous and persistent customer. Also, Joseph Rafanello at the Financing Office was very competent. We got the paperwork and all explanation done within less than 20 mins. After all, I left the dealership with a beautiful, new CR-V EX more than I had expected with a satisfying purchase price and a strong good impression of customer service and sales from Cliff and his team at Pohanka.

bandityeti

Sep 6, 2013

Carlo is a wonderful sales person and goes the extra mile to make sure that I felt comfortable about the deal and the vehicle. He took my desires presented via email and crafted the perfect vehicle for me. This is the third vehicle I have purchased from the dealership and the second vehicle that Carlo helped me with. I look forward doing business with this dealership and Carlo in the future.

TrangMore

Sep 6, 2013

Cliff Jackson was patient, straightforward, customer-oriented, humble, and knowledgeable. He took time to listen to my needs for a CR-V and budget, explain all questions, and sought options available to meet my expectations. He did not use tactics, game or pressure, helped me be informed to make the final decision. And I was definitely a picky, meticulous and persistent customer. Also, Joseph Rafanello at the Financing Office was very competent. We got the paperwork and all explanation done within less than 20 mins. After all, I left the dealership with a beautiful, new CR-V EX more than I had expected with a satisfying purchase price and a strong good impression of customer service and sales from Cliff and his team at Pohanka.

StephEllis

Sep 3, 2013

Overall this dealership was very pleasant to deal with and the staff were very friendly and helpful. Richard updated me via email on the status of the vehicle I was interested in every step of the way while it was going through Service and Detail (they had just taken the car in on trade). When it was time for me to test drive he did his best to tell me what he knew of the car, and it was understandable he didn't know the car completely since it was not a brand he is used to selling. The buying process was smooth and Richard did his best to speed things up since I was there until after closing. The major factor in me rating this dealer 4 stars out of 5 is the fact that the salesperson did not inform me he would be drilling two holes into my car. Before I took delivery I noticed the car did not have anywhere to mount the front license plate and the whole front bumper was smooth (which I would have preferred to keep it that way). After delivery, I noticed that my salesperson had DRILLED two holes into my front bumper for my license plate and also put the license plate on too tight to where it scratched the bumper. As a car enthusiast, I take pride in how every part of the car looks, and it infuriates me that he practically ruined my bumper without my permission. I had planned on buying a mounting bracket for the license plate, so it wouldn't ruin my bumper. Now, looking at prices online, I'm going to spend $400+ easily to replace what he shouldn't have done. I understand most people would not care if you did this, but it would be nice to ask before drilling into my new car.

Ameyj

Sep 1, 2013

Pohanka Honda - I'd like to share with you that Mike Kut does a fabulous job at building relationships w/ your customers. Not only has he been extremely friendly w/ me during my recent few visits, but I observe him doing the same w/ many of your other customers. I currently own three Hondas, and have had several more in my past, but the reliability of great service certainly helps keep me coming back to Pohanka for both service and new car purchases. Great employees are hard to find, but it is clear that you have several great employees who are committed to ensuring your customers are well cared for. Keep up the great work Mike!! Joel

teatyme

Aug 28, 2013

I must say Pohanka Honda of Fredericksburg gave me again the greatest service. This is one reason I always go back and tell others in my family about the service. Mr. Hamilton, my sale rep was very personable, answered all my many questions, went the extra mile as to take care of finding and selecting the vehicle I wanted. I loved the fact that he never tried to pressure me into a new car but listened to what I was looking for and took care of it. Most importantly to me, He was very considerate to my grandson (16 years old) who is purchasing my other Honda CR-V 2002 from me. He treated him as a young man with such respect. Mr. Hamilton spoke and advised him with pointers about the CR-V he was about to own. My grandson stood tall. I would like to thank Mr. Hamilton for all the time, efforts and speedy service he took with my family. Thank you Honda for such an outstanding employee. Thanking you, Brenda Steele

rkaspersen

Aug 24, 2013

Tamika and Sabrina were awesome. Not only did they convince me that I needed a new 2013 Honda CRV rather than a preowned one, they gave me lunch, and while I waited for the door guards to be installed, they set me in a super massage chair. It was the best car-buying experience ever! Danny Wrigtht was great and gave me the best deal possible. Truly an awesome team! Thank you.

lkhdearmas

Aug 23, 2013

Had a wonderful experience working with Bill Hamilton in buying our family vehicle and Brandon Johnson in financing our vehicle. After purchase, we encountered a small issue with our new vehicle and Bill took care of it immediately. We were extremely pleased with their superior level of customer service and will return there again for future purchases!

VirginiaNurse

Aug 21, 2013

We had a fantastic experience at Pohanka Honda with Tamika Morefield as our sales consultant. She was very knowledgeable, efficient, and personable. The price on our Honda was very reasonable and the value given for our trade was not "low ball", which is always a concern. Tamika negotiated a great deal for us and even threw in a shirt for hubby! Most car shopping experiences are truly painful- from the pushy salespeople to the inflated prices- this was none of those. Beautiful dealership, friendly people, great prices, awesome experience.

bnwlfrey

Aug 21, 2013

We had a fantastic experience at Pohanka Honda with Tamika Morefield as our sales consultant. She was very knowledgeable, efficient, and personable. The price on our Honda was very reasonable and the value given for our trade was not "low ball", which is always a concern. Tamika negotiated a great deal for us and even threw in a shirt for hubby! Most car shopping experiences are truly painful- from the pushy salespeople to the inflated prices- this was none of those. Beautiful dealership, friendly people, great prices, awesome experience.

hollandak

Aug 21, 2013

I traded in my Hyundai Tuscon for the Honda C-RV and Bill Hamilton made it the easiest process ever! He took great care of me and I feel as though he went above and beyond to make sure I was happy with my purchase and even after the sale with the installation of my running boards. I would highly recommend this dealership and Bill Hamilton.

VG

Aug 20, 2013

Sheer waste of time, efforts. Do not trust their internet department. THEY DO NOT STAND BY THE QUOTE THEY GIVE YOU. I was working with the Carlo Rubio from the internet department. I have multiple emails from him confirming the price, and the date of purchase. We drove from Richmond to Fredricsburg to buy 2014 Odyssey EX L RES. Carlo was insistent that he will give me the price that he quoted. We reach there and we were told that Carlo was not in the office. Maureen came out of the building and said that Carlo is not there but she will honor whatever Carlo has committed. I confirmed... Are you sure and she said - Yes. So we went around to pick the color. We finalized one. We test drove the vehicle and said we wanted to buy it. She looked at the price and said I cannot do it. I don't know how Carlo committed to it... Jeez... It was your team member you should know it... Don't waste my time. She said that she would have to talk to the manager. And she was out for a long time. She came back and asked me for a competitor's quote that Carlo was trying to beat and I gave her that. I also told her that we were going for lunch and if we do not hear back favorably by the time we were done with our lunch, we will go back to Richmond. She called me 10 minutes into the lunch and said her manager wants to talk to me. I asked if you guys are ready to give me the car on the quoted price and she said my manager has worked out the numbers. Her Manager Kingsley Kwakye, probably the worst sales person ever, came out and said that he cannot match the price. All of us were furious. He opened up the price sheet and said that this is the price sheet that he has. I told him about the discounts that are not included in the sheet and he said yes those are not included. He was ready to haggle the price with us and did not give us the price that he could have sold the vehicle for... He said it was my employee who was at fault.... We all knew that and there was no point telling us that one more time... Every time we asked for a reason, he blamed his employee... kudos to his management skills. Finally, he offered us gas that we wasted by driving from Richmond to their dealership. I will actively let all my friends, family, colleagues and all possible social media know about my experience at this honda dealership.

BadPohankaExp

Aug 19, 2013

Sheer waste of time, efforts. Do not trust their internet department. THEY DO NOT STAND BY THE QUOTE THEY GIVE YOU. I was working with the Carlo Rubio from the internet department. I have multiple emails from him confirming the price, and the date of purchase. We drove from Richmond to Fredricsburg to buy 2014 Odyssey EX L RES. Carlo was insistent that he will give me the price that he quoted. We reach there and we were told that Carlo was not in the office. Maureen came out of the building and said that Carlo is not there but she will honor whatever Carlo has committed. I confirmed... Are you sure and she said - Yes. So we went around to pick the color. We finalized one. We test drove the vehicle and said we wanted to buy it. She looked at the price and said I cannot do it. I don't know how Carlo committed to it... Jeez... It was your team member you should know it... Don't waste my time. She said that she would have to talk to the manager. And she was out for a long time. She came back and asked me for a competitor's quote that Carlo was trying to beat and I gave her that. I also told her that we were going for lunch and if we do not hear back favorably by the time we were done with our lunch, we will go back to Richmond. She called me 10 minutes into the lunch and said her manager wants to talk to me. I asked if you guys are ready to give me the car on the quoted price and she said my manager has worked out the numbers. Her Manager Kingsley Kwakye, probably the worst sales person ever, came out and said that he cannot match the price. All of us were furious. He opened up the price sheet and said that this is the price sheet that he has. I told him about the discounts that are not included in the sheet and he said yes those are not included. He was ready to haggle the price with us and did not give us the price that he could have sold the vehicle for... He said it was my employee who was at fault.... We all knew that and there was no point telling us that one more time... Every time we asked for a reason, he blamed his employee... kudos to his management skills. Finally, he offered us gas that we wasted by driving from Richmond to their dealership. I will actively let all my friends, family, colleagues and all possible social media know about my experience at this honda dealership.

nikki0108

Aug 18, 2013

I was referred to Bill Hamilton by a friend. I live in Stafford, so there was a Honda dealer right next to my house. I AM SO GLAD I DID! Bill took the time to help me with a couple of different Pilots I was considering. He got everything started quickly and made what can often be a long, painful process into an easy and very pleasant one. He helped us out A LOT on the price and stuck to his word. No games, no "tricks". I had also gone to other dealers near my house and the experience with Bill and Pohanka was on a totally different end of the spectrum. No pressure, no pushy sales pitch - he also got me an even better model for a much better price. He even followed up with me the next say to see how everything was going. I told him I loved the car He assured me I could call or text him anytime if I had a question about the car since there are so many features to it. He connected my phone to the car's system before I left, showed me how to use some of the main features and off we went. Most pleasant car-buying experience I have ever had. I will definitely refer Bill and Pohanka Honda to anyone that asks. Thanks Bill!

gleehornlockster

Aug 17, 2013

I hadn't purchased a car in 12 years and the process and attitude of dealers had changed greatly to the better overall, especially for women. This was my third Honda purchased at various dealerships in the MD/VA area. I did my online research, reached out for internet prices and then pursued my best price via e-mails. After comparing apples to apples, Carlo Rubio at Pohanka Honda gave me the best offer. When I came to the dealership, he listened to me... and after a few twists (accessories, car color), he closed the deal. After the drive away, he followed up when I asked questions. He's an energetic young man who will go the extra mile to make your purchase experience as good as it should be. After all, why should "car buying" be perceived as such a stressful, agonizing chore. Cliff Jackson, co-internet salesman, provided initial knowledge of the dealership, service department, vehicle on the test drive of CRV and a much-needed cup of coffee. Kudos!!

newredaccord

Aug 15, 2013

I contacted Judaea based on her excellent rating on the dealerrater website. After purchasing a new Accord from her, I can see why her customers love her. She is very professional, but down to earth and friendly. She knows all the features of the new Accord well, and is smart enough to know when to let the product speak for itself.The transaction was very smooth and stress free. Judaea was just a great person to deal with. I would highly recommend her for a great car buying experience.

LEXI7119

Aug 14, 2013

I was referred to Bill Hamilton by one of my employees. I live in Fairfax, so the drive to Fredricksburg was far and at first I was a little weary of driving down there when I had a Honda dealer right next to my house. I AM SO GLAD I DID! Bill had the two different Pilots I was considering ready and waiting for me when I arrived. He got everything started quickly and made what can often be a long, painful process into an easy and very pleasant one. He helped us out A LOT on the price (as it is the end of the model year) and stuck to his word. No games, no "tricks". I had also gone to the dealer next to my house and the experience with Bill and Pohanka was on a totally different end of the spectrum. No pressure, no pushy sales pitch - he also got me an even better model for a much better price than what the other dealer was offering. Bill has sold cars to many people in my office and everyone had nothing but great things to say about him. He even followed up with me the next say to see how everything was going. I told him I loved the car but sadly a pebble had hit my windshield driving home and caused a little ding and Bill offered to call someone to help me fix it! That's customer service! He assured me I could call or text him anytime if I had a question about the car since there are so many features to it. He connected my phone to the car's system before I left, showed me how to use some of the main features and off we went. Most pleasant car-buying experience I have ever had. I will definitely refer Bill and Pohanka Honda to anyone that asks. Even if you live far from there, it is worth the drive!Thanks Bill and Pohanka Honda!

Alexis G

Aug 14, 2013

I was referred to Bill Hamilton by one of my employees. I live in Fairfax, so the drive to Fredricksburg was far and at first I was a little weary of driving down there when I had a Honda dealer right next to my house. I AM SO GLAD I DID! Bill had the two different Pilots I was considering ready and waiting for me when I arrived. He got everything started quickly and made what can often be a long, painful process into an easy and very pleasant one. He helped us out A LOT on the price (as it is the end of the model year) and stuck to his word. No games, no "tricks". I had also gone to the dealer next to my house and the experience with Bill and Pohanka was on a totally different end of the spectrum. No pressure, no pushy sales pitch - he also got me an even better model for a much better price than what the other dealer was offering. Bill has sold cars to many people in my office and everyone had nothing but great things to say about him. He even followed up with me the next say to see how everything was going. I told him I loved the car but sadly a pebble had hit my windshield driving home and caused a little ding and Bill offered to call someone to help me fix it! That's customer service! He assured me I could call or text him anytime if I had a question about the car since there are so many features to it. He connected my phone to the car's system before I left, showed me how to use some of the main features and off we went. Most pleasant car-buying experience I have ever had. I will definitely refer Bill and Pohanka Honda to anyone that asks. Even if you live far from there, it is worth the drive! Thanks Bill and Pohanka Honda!

Tom Bilen

Aug 12, 2013

Carlo was great to work with. He was very knowledgeable and easy to communicate with. He was also patient and willing to work with me as I was working with several dealers. I had contacted every dealer in my area (around 8 or so) and Pohanka was able to make me a deal that my local dealer couldn't match. The actual dealership was very nice, large, and new as well. I would recommend working with Carlo and Pohanka to anyone.

tbilen

Aug 12, 2013

Carlo was great to work with. He was very knowledgeable and easy to communicate with. He was also patient and willing to work with me as I was working with several dealers. I had contacted every dealer in my area (around 8 or so) and Pohanka was able to make me a deal that my local dealer couldn't match. The actual dealership was very nice, large, and new as well. I would recommend working with Carlo and Pohanka to anyone.

bama042

Aug 11, 2013

First experience at Pohanka Honda of Fredericksburg and i have to say it was a pleasure. Went into the dealership on a Monday and test drove one of there CRV models. Really liked the CRV, but thought the car was a bit overpriced. Saw a comperable model on-line at CARMAX which was about 3K less than the one at Pohanka. We called our salesperson and asked if they could come close to the price of the one at CARMAX. After another phone call we had the Honda we wanted that came with the certification, navigation system and AWD. Tuesday we went and picked up our Honda CRV and things have been great ever since.Financing was easy too. We already had an approval in out pockets when we went to pick-up our car. Out of curosity we asked what kindof financial rate they would give us. Aftertalking to the financial person we were able to secure an APR of 1.24%. Try to find that anywhere else for a certified used car.Great salesperson, deal, and experience. I'll always give Pohanka the first shot whenever i plan on buying another car/truck.

j.w.

Aug 10, 2013

My daughter and I recently visited Pohanka Honda with my daughters intent of test driving and purchasing a new Honda. This was my daughters first new auto purchase, and she had decided to focus on Honda since Dad had been driving Hondas basically as problem-free, and with great longevity since 1974. We had contacted Don Erikson a week earlier, and all was set to test drive the Fit and Civic on a Saturday morning. The test drives went well, and Don answered a number of questions to my daughters satisfaction. She decided to go with the 2013 Civic LX, and her targeted price along with the trade-in value of her 1998 Accord (~ 255,000 miles) were met directly to her satisfaction. Financing through Honda Financial Services was a breeze, and at nothing less than a favorable 0.9%. Don and my daughter negotiated directly, and both were satisfied with their successful Honda transaction from start to finish. In closing, I was very impressed with Dons knowledge of vintage Hondas. Although our discussions were limited, Don and I reflected on Hondas N600 (and AZ600) from the early 1970s, leading to the initial Civic production for 1973 and 1974, and finally to the technologically advanced CVCC engine that was introduced in 1975. Thanks Don.

NitinB

Aug 9, 2013

My sincere thanks and special kudos to Maureen (and her team) for providing an excellent car-buying experience atPohanka (Fredericksburg).It all started 2 yrs back when i was scouting for a HONDA MINIVAN in/around DC/NOVA area and must say Maureen atPohanka offered an unbeatable price. Unfortunately deal fell through due to unavailability of MINIVAN color we wanted. We ended up buying MINIVAN somewhere else.2 yrs on, when we were in the market for our 2nd car, i did some research but started with Maureen and for sure, she offered great price (NOVA/DC). However, it was Maureen's professionalism and customer service during the entire buying process(email exchanges, phone conversations, car delivery schedule, final paperwork) which was unbeatable -- it was swift and precise. Thanks to Maureen's efforts, I am a HondaatPohanka (fredericksburg) customer for life.

brooxie81

Aug 7, 2013

ABSOLUTELY AMAZING EXPERIENCE!!!!! I just bought a 2013 Honda Civic from Pohanka and my experience was beyond the stars! Dana Wheaton, Bill Hamilton, Renee' Davis, Joey Rafanello, Valerie Wedderman and Shawn Suvio (sorry if I missed up the spelling) made me the happiest woman alive today! I can't tell you enough how amazing Pohanka Honda of Fredericksburg is and sorry to be blunt, but you would be out of your mind if you bought anywhere else! These people are the best at Pohanka! I have purchased 3 cars from Dana Wheaton and Pohanka and I am a lifetime customer! I will be back for everything I need regarding services or sales! These people work their behinds off to make sure their customers leave happy! Thanks again to all of these special people for making yet another purchase at Pohanka an unforgettable one! I appreciate all of your hard work and I will be telling EVERYONE that I know to come see you all if they are looking to purchase a vehicle!Love JenniferXOXOXOXO

Pat55

Aug 6, 2013

Carlo is a personable, knowledgeable and no pressure sales person. He treats women, and men, with respect and listens attentively to our concerns. This was our sixth--yes, 6th, car from Pohanka and he by far excels as a positive representative of a salesman. From a male perspective, he explains...all---all-- the features of the car thoroughly, not just the engine. From the female perspective, he was patient and thoroughly answered all my questions, not hurrying me up to get to another customer, or thinking I don't know anything. I highly recommend Carlo for your next purchase. The sales manager, John, was thorough, fast and a pleasure to finish the transaction. Pohanka gave us a very positive experience! Thank you.

lgates

Aug 5, 2013

We came in looking for a reliable and affordable third car for our college-age daughter to drive. We stated our price point and our needs. Dave worked hard to locate the available cars they had in stock and we were able to purchase a safe, affordable car for our use.

lgates

Aug 5, 2013

We came in looking for a reliable and affordable third car for our college-age daughter to drive. We stated our price point and our needs. Dave worked hard to locate the available cars they had in stock and we were able to purchase a safe, affordable car for our use.

First Time New Car Buyer

Aug 4, 2013

I would highly recommend Pohanka Honda of Fredericksburg and Bill Hamilton in particular. I am a 58 yr old female who made my first new car purchase. I walked in to the dealership wanting to look at used cars, knowing that I had a limited budget and wanting to get the most for my money. Bill was so patient with me, he helped me to narrow down my requirements and educated me as to my options. A combination of Bill's knowledge, Honda's year end deal and the help of Pohanka's finance department, I walked out with a brand new CRV that meets my needs and my budget. The customer service didn't end there, I drove into the dealership with my current car, with no intention of trading it. Bill realized that logistically I couldn't get both vehicles home so he delivered the CRV to my home in Springfield. Talk about going out of your way for a customer! Kudos to Pohanka Honda of Fredericksburg and Bill Hamilton for making my car buying experience a pleasure!

dlabud

Aug 4, 2013

I would highly recommend Pohanka Honda of Fredericksburg and Bill Hamilton in particular. I am a 58 yr old female who made my first new car purchase. I walked in to the dealership wanting to look at used cars, knowing that I had a limited budget and wanting to get the most for my money. Bill was so patient with me, he helped me to narrow down my requirements and educated me as to my options. A combination of Bill's knowledge, Honda's year end deal and the help of Pohanka's finance department, I walked out with a brand new CRV that meets my needs and my budget. The customer service didn't end there, I drove into the dealership with my current car, with no intention of trading it. Bill realized that logistically I couldn't get both vehicles home so he delivered the CRV to my home in Springfield. Talk about going out of your way for a customer! Kudos to Pohanka Honda of Fredericksburg and Bill Hamilton for making my car buying experience a pleasure!

JLD18

Jul 28, 2013

Bill Hamilton was our sales person! He did a wonderful job with our deal. He and the management staff made us feel as though they really cared about us as consumers and really went out of their way to meet our needs. They provided a sense of trustworthiness which is not the typical emotions one would expect to feel when buying a vehicle. We would like to thank Bill and Management for such a wonderful experience. We will definitely be purchasing from Bill and Pohanka Honda again!! I highly recommend that you ask for Bill Hamilton when visiting this Honda location...

gdriest

Jul 20, 2013

I had not yet decided on a make or model when I visited the dealership. I knew I wanted a crossover, and I knew the color I wanted, but my husband was having an operation that day, and I was just wasting some time with a look at what Honda had to offer. Judaea Horn was just outstanding. I asked to drive a CR-V and explained that I was a USAA member and had been quoted a price for a vehicle. I did not want a lot of extras on the vehicle, and Judaea did not apply any pressure. I left a Kia dealership the Friday before because they were pushy about taking a vehicle that had lots of extras. Although I did not have the USAA certificate or any of my insurance information on hand, Judaea took me through the entire process in less than two hours. It couldn't have been any easier, and she was very patient with this old lady who does use electronics, but has not embraced them. I would recommend the dealership and Judaea, in particular, to anyone looking to buy a new car.

epgt99

Jul 17, 2013

I purchased a used Nissan Altima from pohanka honda, it was by far the best experience I have ever had. This is my fourth car I have bought from them and each time is better then the last. Bill Hamlton my salesperson was easy to get along with and made my shopping with them fun and worry free. I recommend to any one stop in a see Bill he will do everything he can to get you in the car you want.

ABDR

Jul 15, 2013

The actual car buying process was typical of every other car purchase I have made. Several trips to the office by my salesman with plenty of attempted slight of hand and slightly insulting sales techniques. The unacceptable issue arose after the purchase. A personal check was written to buy the car over the holiday weekend. On Monday I called to inform the finance department that a check from another account would be sent and not to process the original EFT. A message was left on Monday with the finance manager that handled my deal. A message was left on Tuesday with the salesman and the Director of Finance. On Wednesday a message was left for both of these individuals again. On Thursday message and e-mail was left for the General Manger. I finally received a call from the Director of Finance that afternoon. I have never understood businesses that handle post sales issues in this manner. I will be in the market for another car in approximately three months. My neighbor is looking for a new car and my boss has to replace his recently totaled car. I will make sure they are well aware of my experience at Pohanka.

Marie F.

Jul 15, 2013

My mother referred me to Bill Hamilton after having a pleasant experience with him when she purchased her new car. I immediately felt comfortable with Bill. He was kind, curteous and attentive. He asked all the right questions upfront so he could better serve my needs. I told him exactly what I was looking for, how much I could afford and he made it happen. I'm now happily driving a Honda Civic. Bill took the time to show me how to use the features in my new Civic and even linked my iPhone with the car's Bluetooth. Based on my experience with Bill and other employees at Pohanka Honda, I will likely purchase another vehicle from them in the future and will defintitely refer people to this dealership. Thank you!

grrzeegirl

Jul 15, 2013

My mother referred me to Bill Hamilton after having a pleasant experience with him when she purchased her new car. I immediately felt comfortable with Bill. He was kind, curteous and attentive. He asked all the right questions upfront so he could better serve my needs. I told him exactly what I was looking for, how much I could afford and he made it happen. I'm now happily driving a Honda Civic. Bill took the time to show me how to use the features in my new Civic and even linked my iPhone with the car's Bluetooth. Based on my experience with Bill and other employees at Pohanka Honda, I will likely purchase another vehicle from them in the future and will defintitely refer people to this dealership. Thank you!

skzoumb

Jul 14, 2013

Judaca Horn did an outstanding job of working with us to find the Toyota Takoma truck that perfectly met our needs. She also provided the best service we have ever experienced. We drove to Fredericksburg to look at the truck and she made sure everything went smoothly, even getting the car delivered to us so we did not have to drive several hours to pick it up. We recommend her and the dealership to everyone who asks about our pickup truck. Thanks Judaca for a job well done! Norm and Sharon

Candymha

Jul 12, 2013

I was very pleased with the time Bill Spent with me. I drove two cars, he was patient and not pushy, he offered suggestions but let me make the decision. Pleasant way to spend the morning of July 4th

thawda

Jul 11, 2013

I have researched a lot and finally ended up at this dealership because of their very good reviews. I live in Lynchburg and local dealer is not as good as theirs. Carlo, he is a wonderful guy, he know what he is doing about the sale. I bought Honda Accord 2013 EXL for a very good price from Pohanka. Make sure you work with Carlo. He is very patient and very knowledgable about the car. I would highly recommend this dealership since it is a pretty big one and they will beat any price that other dealerships has offer.

M and A Jones

Jul 9, 2013

From start to finish, our experience with Tamika Morefield at the Honda dealership was amazing. What a blessing she was to my family and I. We came in under unfortunate circumstances after our car broke down unexpectedly. It was going to cost more to fix it than the car was worth but we were not necessarily prepared to purchase a new vehicle either. Tamika and her sales manager spent an extensive amount of time working out several possible scenarios (lease, trade in for a used vehicle, trade in for a new vehicle, ect). They approached the situation from OUR perspective and what would benefit US the most as opposed to how they could benefit as a dealership. After much discussion, it was obvious that purchasing new was the best option for us. We came into the dealership feeling hopeless about our vehicle situation and left with a brand new car. The price was RIGHT and they bent over backwards to make it work for us. They even helped in any way possible to reduce the amount of negative equity we had in the broken vehicle. They did everything possible to make it work for us financially! I cannot tell you how appreciative we are for Tamika! Finding honest, genuine, caring car sales reps is not always easy. Tamika conducted herself with integrity and she was a joy to purchase a car from. From start to finish she made us her #1 priority and she was genuinely happy to have been involved in rectifying our car situation. We live in a world where one bad experience can be blasted on social media sites. Rarely do people take the time to blast about good experiences. Well, having a "good" experience is an understatement for us! I highly recommend Tamika and the Honda team to anyone looking for a new or used vehicle. Thank you Tamika for everything you did to help us. You have truly been an angel! God bless you!

AirMail

Jul 9, 2013

Ive written a number of reviews for Pohanka Honda of Fredericksburg over the years, and this review is just one more for the positive category.I currently own three Hondas that were purchased, and that have been serviced by Pohanka since 1998 -- a 1998 Accord (250,000 miles), a 2005 Accord (105,000 miles), and a 2010 Fit (32,000 miles). All three cars have been serviced over the past three months for routine maintenance. Additionally, the two Accords have required immediate service on two different occasions, because of performance issues. Fortunately, my experience with serious performance issues hasnt been routine with Honda. Thats impressive, given that Ive been driving Hondas for almost 40 years.The 2005 Accord had a recent stall-out while commuting to Washington, D.C. on I-95. I had the Accord towed to Pohanka around 5:45 AM, and by mid-morning the problem had been diagnosed and resolved. The problem was minor with respect to an ignition relay switch failure, and it was replaced at a minor cost. Within the past month the 1998 Accord experienced a more potentially serious problem with both an excessive oil usage issue (VTEC malfunction), and a second gear pressure switch failure with the automatic transmission. Fortunately, and again with respect to the problems being diagnosed and resolved quickly, my cost was minor. Aside from the normal scheduled maintenance over the years, these two problems were the only issues that Ive had with the need for an immediate repair.Finally, my 2010 Fit recently needed new tires. Tire selection for the Fit isnt as abundant as other cars. After a little research and discussions with the Pohanka staff, I decided to go with a set of Yokohama tires (AVID Ascend) over the factory equipped Dunlop tires. These tires have proven to be excellent performers as an all-season tire, and their wear over time will be more durable than the Dunlops. Additionally, I was able to purchase the tires with an alignment and mounting at a competitive price through Pohanka.What more is there to say? Quality sales and quality service Thanks Pohanka. j.w.07/09/2013

amyf88

Jul 8, 2013

From start to finish, our experience with Tamika Morefield at the Honda dealership was amazing. What a blessing she was to my family and I. We came in under unfortunate circumstances after our car broke down unexpectedly. It was going to cost more to fix it than the car was worth but we were not necessarily prepared to purchase a new vehicle either. Tamika and her sales manager spent an extensive amount of time working out several possible scenarios (lease, trade in for a used vehicle, trade in for a new vehicle, ect). They approached the situation from OUR perspective and what would benefit us the most as opposed to how they could benefit as a dealership. After much discussion, it was obvious that purchasing new was the best option for us. We came into the dealership feeling hopeless about our vehicle situation and left with a brand new car. The price was RIGHT and they bent over backwards to make it work for us. They even helped in any way possible to reduce the amount of negative equity we had in the broken vehicle. They did everything possible to make it work for us financially! I cannot tell you how appreciative we are for Tamika! Finding honest, genuine, caring car sales reps is not always easy. Tamika conducted herself with integrity and she was a joy to purchase a car from. From start to finish she made us her #1 priority and she was genuinely happy to have been involved in rectifying our car situation. We live in a world where one bad experience can be blasted on social media sites. Rarely do people take the time to blast about good experiences. Well, having a "good" experience is an understatement for us! I highly recommend Tamika and the Honda team to anyone looking for a new or used vehicle. Thank you Tamika for everything you did to help us. You have truly been an angel! God bless you!

lull3d

Jul 7, 2013

Let me start off by saying that they gave me a great price. I checked with several other dealerships in the Northern Virginia area and the price offered to me by Pohanka Honda of Fredericksburg was the best. In fact, it was the best without even having to negotiate. I did use truecar.com, but other than that they just gave me great prices compared to what others were offering.For the most part, I did not feel as if it was a high pressure sale which appealed to me as well. I talked on the phone before driving in as it was about an hour to an hour and a half away for me depending on traffic. I showed up to look at the car and get some accessories added. I went down to finalize the sale and pick it up two days later. I interacted primarily with Mr. Isaac Hawkins, but there were a few others who were involved as well. The whole time everyone was very friendly and worked with me to make sure I got what I wanted.I'd definitely recommend them to others in my area (Fairfax) regardless of the commute.

Kah025

Jul 6, 2013

I had a great experience buying my first car with these guys! Everyone was very friendly. I wish the price could've come down a little more, but you definitely get what you pay for with a Honda!

MGer

Jul 6, 2013

About one month ago , we traded in our pathfinder and we needed a new family SUV. After weeks of looking at all the premium SUV's we decided on the Honda Pilot Touring, for our family. We live in northern Virginia, (northwest Loudoun County) and there are 3 Honda dealerships considerably closer then Pohanka of Fredericksburg. After pricing the vehicles, and test driving several, we were convinced that the Pilot was the vehicle for us, now it was just a matter of price AND customer service. Several of the dealerships near Dulles, were very.......... lets say nonchalant about the potential of gaining our business. Not so with Pohanka of Fredericksburg. They earned our business with hard work, honesty and made us feel that our business mattered to them. Greg Altman, Bill Hamilton and their entire team were awesome. We spent 6 hours there, and left with a Pilot Touring that had 3 miles on it. It drives great and the service and attention to detail from the Pohanka team was unbelievable. They took the time to explain everything, about the process, and they went through every option. They would not let us leave until we were completely satisfied and happy with what we purchased. I left there and felt like Bill Hamilton was a friend from the old neighborhood, though I had only met him that day. The experience was so positive, and the quality of the vehicle was so impressive that 3 weeks later I purchased a new 2013, Honda Civic for my kids, from my new "old friend" Bill Hamilton. Honda's are great vehicles and the reliability and quality of the vehicle speaks for itself. But if you are looking for that personal touch, that feeling that your business and opinion matters, then go to Pohanka of Fredericksburg, you won't be disappointed. 2 new cars in one month, and I have not regretted either purchase for a second. Wherever I am living,when it is time for another vehicle purchase, I will make the drive to buy from this place. They are that good, and the experience was that great.

vparchuri

Jul 5, 2013

I bought Honda civic lx 2013 from pohanka Fredericksburg, va couple of weeks back. Judaea Horn was the sales person who assisted me in buying the vehicle for great price. She is very friendly and offered great customer service. She has very good knowledge of the vehicle and helped me understand all the features. I highly recommend her for her great customer service and knowledge.

venkat parchuri

Jul 5, 2013

My friend and I shopped around a couple of dealerships and ended up finishing at the Pohanka Honda of Fredericksburg. From beginning to end our dealer Judaea Horn was amazing. We went in thinking about Honda civic 2013 lx and she gave us all the info we needed. She was extremely patient and explained all the features Honda civic has. I am so excited about the Civic i bought and the price just couldn't have been beaten, Would absolutely recommend this dealership and Judaea Horn who helped us out.

Joshua Garrett

Jul 1, 2013

My fiance and I shopped around a couple dealerships and ended up finishing at the Pohanka Honda of Fredericksburg. From beginning to end our dealer Bill Hamilton was amazing. We went in thinking about two different cars and he gave us all the info we needed and more to decide. He was extremely patient and gave us plenty of time to decide which was the best for us. We are so excited about the Civic we bought and the price just couldn't have been beaten. After he helped us find our perfect car, we met with Sean to do all the paperwork. Surprisingly, he was just as friendly and easy going as Bill. Neither were the "sharks" that are too common at car dealerships. Would absolutely recommend this dealership and the two gentlemen that helped us out.

Garrettjg88

Jul 1, 2013

My fiance and I shopped around a couple dealerships and ended up finishing at the Pohanka Honda of Fredericksburg. From beginning to end our dealer Bill Hamilton was amazing. We went in thinking about two different cars and he gave us all the info we needed and more to decide. He was extremely patient and gave us plenty of time to decide which was the best for us. We are so excited about the Civic we bought and the price just couldn't have been beaten. After he helped us find our perfect car, we met with Sean to do all the paperwork. Surprisingly, he was just as friendly and easy going as Bill. Neither were the "sharks" that are too common at car dealerships. Would absolutely recommend this dealership and the two gentlemen that helped us out.

mcook06

Jul 1, 2013

We just bought a used Civic at Pohanka Honda, and we would highly recommend them! We looked at MANY dealerships before deciding on this one and we're so glad we did. We had a strict budget, and specific parameters we needed in the civic and Judaea made it happen. She was very knowledgeable about the car, and totally understood our needs. Judaea had all the paperwork ready to go when we arrived, and we were in and out within an hour including the test drive! We will definitely come back when we need another car, and we will definitely want to work with Judaea.

Krafanello

Jun 26, 2013

I am new to the area and went into Pohanka Honda of Fredericksburg to buy a new vehicle. Bill H. in sales listened to what I wanted in a vehicle and showed me my options. He treated me with respect and alleviated any concerns I had. Joey R. in finance was incredibaly friendly and very personable as well. He was able to get me in my dream car that very same day! Thanks to everyone at Pohanka Honda of Fredericksburg for your professionalism, friendliness, and honesty!

ashu55

Jun 21, 2013

I live in Richmond VA and wanted to buy a Honda Accord 2013 EXL, I tried a lot to find a best deal close to my place but I could not get the best price what I was expecting. Finally, one of my friends asked me to check with Pohanka Honda, I negotiated with them and they gave me a great deal, there was a $1500 difference in final and negotiated price between Pohanka Honda and the other dealers close to my place, although it was 60 miles away from my place but that was fine. Judea Horn in sales, is very nice and helpful. I would recommend this dealership.

LynnGillis

Jun 17, 2013

We chose this dealership out of the entire country because they had the car we wanted, with the features we wanted, at the best price.Carlo was especially knowledgeable and patient in explaining all the high tech features of the car. Thank you for a beautiful car!

BREIHMS

Jun 16, 2013

Overall, this was the most pleasant buying experience I have had at any car dealership to date. Low stress, reasonable price and I didn't have to spend the entire day at the dealership haggling. Maureen Summerill was initially going to assist me, but since she was with another client when I arrived, she introduced me to Bill Hamilton. Bill was knowledgable about the vehicle, responsive to my questions and was very personable. I have had my past vehicles, a Honda Odyssey and Acura TL, serviced at Pohanka for several years and my interaction with Service personnel was always positive. It was an easier decision to purchase a vehicle from Pohanka. Maureen, Joey (Finance) and especially Bill's professionalism made it a painless experience. I highly recommend this dealership.

BrianReihms

Jun 16, 2013

Overall, this was the most pleasant buying experience I have had at any car dealership to date. Low stress, reasonable price and I didn't have to spend the entire day at the dealership haggling. Maureen Summerill was initially going to assist me, but since she was with another client when I arrived, she introduced me to Bill Hamilton. Bill was knowledgable about the vehicle, responsive to my questions and was very personable. I have had my past vehicles, a Honda Odyssey and Acura TL, serviced at Pohanka for several years and my interaction with Service personnel was always positive. It was an easier decision to purchase a vehicle from Pohanka. Maureen, Joey (Finance) and especially Bill's professionalism made it a painless experience. I highly recommend this dealership.

mark1lefebvre

Jun 10, 2013

My wife and I both bought new Honda Accord Coupes from Carlo. He was very knowledgeable, polite, and patient with both of us. I have always found car negotiations to be very stressful until I met Carlo. He is honest and has a genuinely helpful attitude. I truly believe he had our best interest at heart and gave us a very competitive deal. I have gained respect for Carlo and appreciate what he has done for my wife and I. I look forward to doing business with him in the future. I know if I need and work done or accessories for our cars that I would be wise to go to him and Pohanka Honda of Fredericksburg for the work. Thank you Carlo!!

Tamishapiro

Jun 9, 2013

We had a great experience at Pohanka! We just traded in for a Honda Odyssey. We told them what we were looking for and our budget, and they went above and beyond to meet it. They gave us a fair trade and were super easy to work with. We will definitely go back for future vehicle purchases. Ask for Bill Hamilton! He was great to work with!

Honda#4

Jun 9, 2013

I recently purchased a new/used Accord at Pohanka Honda in Fredericksburg. I contacted Bill Hamilton in sales and told him what my needs were... before I even walked through the door, Bill found the perfect car for me. Bill went above and beyond and I couldn't be happier!! I would recommend Bill and Pohanka Honda to anyone in the market for a car or in need of a service department with integrity. Thank You Bill!!! :)

TamiS

Jun 9, 2013

We had great experience at Pohanka! We just traded in for a Honda Odyssey. We told them what we were looking for and our budget, and they went above and beyond to meet it. They gave us a fair trade and were super easy to work with. We will definitely go back for future vehicle purchases. Ask for Bill Hamilton! He was great to work with!

abc3soup

Jun 9, 2013

I recently purchased a new/used Accord at Pohanka Honda in Fredericksburg. I contacted Bill Hamilton in sales and told him what my needs were... before I even walked through the door, Bill found the perfect car for me. Bill went above and beyond and I couldn't be happier!! I would recommend Bill and Pohanka Honda to anyone in the market for a car or in need of a service department with integrity. Thank You Bill!!! :)

SteveJackie

Jun 8, 2013

Isaac did a great job of explaining all of the features of the 2013 Honda Accord Coupe. He answered every question and anticipated some of our questions based on our prior experience with Isaac and on pre-visit emails that set the stage. He was especially respectful of our time constraints, which allowed us to move through the initial review of features, the test drive and the sale piece very quickly. The car was clean and ready to go when we were finished with the financial phase. He even too the initiative to remove a special key fob from our main set of keys. Isaac was a pleasure to talk to and deal with. This was our third Pohanka Honda and it will not be our last. Thank you Isaac. And thanks to all the staff at Pohanka for a job well done.

SteveJackie

Jun 8, 2013

Isaac did a great job of explaining all of the features of the 2013 Honda Accord Coupe. He answered every question and anticipated some of our questions based on our prior experience with Isaac and on pre-visit emails that set the stage. He was especially respectful of our time constraints, which allowed us to move through the initial review of features, the test drive and the sale piece very quickly. The car was clean and ready to go when we were finished with the financial phase. He even too the initiative to remove a special key fob from our main set of keys. Isaac was a pleasure to talk to and deal with. This was our third Pohanka Honda and it will not be our last. Thank you Isaac.And thanks to all the staff at Pohanka for a job well done.

EriconlyEric

May 31, 2013

I researched our new vehicle purchase thoroughly beforehand, and was able to find the best deal at Pohanka Honda of Fredericksburg. I dealt with the internet manager - Tamika - and the Sales Manager Kingsley. Both were a pleasure to deal with... we arrived late in the evening, about 7:15, and ended up leaving around 11 PM... really appreciate everyone taking the extra time so we could leave with our brand new car! As we were coming from over an hour away, this was important, and they made sure they stuck with it until they could get everything just right. Tamika spent a lot of time showing us the features, helping set some of the initial settings, etc. She was patient, personable, and very entertaining - she made the whole process fun! Of course that doesn't really matter if you don't get the right deal, but we got treated in a very straight-forward manner - the deal they agreed to over the internet/phone was exactly the deal we walked out with... no last minute surprises... just the way it should be. Friends of ours had mentioned checking out Honda of Fredericksburg as the place to get the best price and that proved to be true in our case. I recommend them unconditionally! Overall a great experience.

ericrob

May 31, 2013

I spent a fair amount of time researching cars and prices in advance. Fortunately someone mentioned to us to check with Honda of Fredericksburg if we were looking to purchase a new Honda because they were pricing more aggressively than other dealers. I do most of my "legwork" via the internet and was pleased they had a fully-enabled "click to chat" feature from cars.com to Pohanka. (Some dealers show as "online" but don't answer the chat). That was our virtual introduction to Tamika Morefield, who was our internet sales representative. She was outstanding to deal with in every way - personable, entertaining, patient, and she dealt with me fairly and honestly every step of the way. Buying a new car can be a stressful experience but she made it fun! We got what I felt was an outstanding deal - in fact the dealers in my area (Northern Va) tried to convince me they were giving me a "bait and switch" price and the actual price would be different when I arrived. Well guess what - it wasn't. They committed pricing upfront that I was satisfied with, and that was EXACTLY the deal I got at the end of the day... no games, no surprises. Sometimes surprises can be fun... not so much when buying a new car. I had other dealers quote lower prices, but then when you peel the layers of the onion, they exclude destination fee, their "doc processing fee" (code for additional dealer profit) and they've thrown in active military discounts that you can't actually get unless you are active military. If you are in the market for a new Honda and are anywhere within 50 miles of Fredericksburg, I urge you to check out Pohanka Honda. Ask for Tamika - you'll be glad you did!Eric

Honda Accord Buyer

May 27, 2013

Pohanka received the highest ratings because staff exhibited tremendous service from initial email inquiries to friendly welcomes at the lobby. We appreciated the relaxed and competent sales staff, manager of trade ins & the loan officer. Nice not to deal with haggling or high pressure! The staff dealt with us in a straightforward and friendly manner. They respected our "no's" and delivered so efficiently on our "yes" that we left the lot today with TWO purchases.

nwaggener

May 27, 2013

We needed to find a car for my college-age son after a transmission failure (Acura). Fortunately, we went to Pohanka Honda in Fredericksburg. The Service and Sales staff were great, particularly Bill Hamilton. He was thoughtful, attentive, and considerate throughout the process. We were able to find an Accord with low mileage the same day. I would definitely recommend Pohanka Honda. The level of service was exceptional.

TSD69

May 27, 2013

Pohanka received the highest ratings because staff exhibited tremendous service from initial email inquiries to friendly welcomes at the lobby. We appreciated the relaxed and competent sales staff, manager of trade ins & the loan officer. Nice not to deal with haggling or high pressure! The staff dealt with us in a straightforward and friendly manner. They respected our "no's" and delivered so efficiently on our "yes" that we left the lot today with TWO purchases.

happybulldog

May 26, 2013

The employee I worked with was fantastic--he was attentive and helpful in showing me around the Honda line, but I was overall very dissatisfied with the negotiating experience at Pohanka Honda. They not only couldn't beat the offer at another dealership--they wasted a lot of time in the process by hemming and hawing instead of simply admitting that they were unwilling to do so. I left feeling frustrated, impatient, and as though my time had been wasted. I feel like this had more to do with the manager than with the salesperson. Doug was actually quite nice. I highly encourage anyone who would like to be treated better to go to Rosner Toyota--they have the best deals in town and their process is efficient, smooth, and great.

kingkham

May 22, 2013

I am very happy with the Honda Accord EX-L V6 2013 that i bought from your car dealership. The experience of looking for a new and reliable transportation that my wife and I received from Carlo Rubio and Chad Hiner of your Pohanka Honda of Fredericksburg was nothing short of excellent! They both are very knowledgeable, experience, courteous, and humble in helping customers like myself feel at ease. They helped my wife and me get what we want and need! Also, Brandon Johnson, Finance Manager, helped guiding us through the closing of the sale with a full helping hand and respect. Thank you having for having great people in your team! I will not hesitate to recommend your car dealership to my friends and relatives or anyone looking out to buy cars, be it pre-owned or brand new cars!Thank you!Kingkham Khamvongsa

rdw9876

May 19, 2013

I got the exact Honda Civic Coupe LX that I wanted and was able to do all of the price negotiations with Carlo without having to step foot in the dealership. I would definitely recommend this dealership as they have one of the largest vehicle inventories in the DC area and are willing to give you a fair price up front.

ADAMES78

May 16, 2013

Hi, its not first time buyiny a honda product, however your custer service was great. Chris Gott gave me estimate on my CRV2002 also introduce me to the sales dept. in the I decided to trade in my car for new 2013 CRV. I decided to go home and talk it over with my wife. At home I went to the internet selected two cars, CRV and CivicEX, also ran my credit score and check my trade in. In meantime time I receive a call from Tamika made appointment for the next day May 07 At 9am. She gave both my options and test drive both and chose CRVex 2013. the service render by Tamika and her associates was great. Could not ask for better.I would recommend Pohanka Honda to anyone that would ask. I want to thank Tamika and your associates for your frendliness and your service. Ramon Adames

Mrs.C

May 11, 2013

Antonio Patlan-Ortiz was absolutely amazing with my husband and I. It was our first time purchasing a car and it was such a smooth process. Antonio, was friendly, accommodated our every need, very attentive, personable from the moment we met and moved quickly to assure our stay was worth every minute. Also, John in the Financing department was spectacular. Great customer service! I look forward to purchasing our next vehicle with Pohanka Honda, Antonio and John! Thank you for a wonderful experience! :)

carrera92712

May 11, 2013

Antonio was absolutely amazing with my husband and I. It was our first time purchasing a car and it was such a smooth process. Antonio, was friendly, accommodated our every need, very attentive, personable from the moment we met and moved quickly to assure our stay was worth every minute. Also, John in the Financing department was spectacular. Great customer service! I look forward to purchasing our next vehicle with Pohanka Honda, Antonio and John! Thank you for a wonderful experience! :)

hoppy38

May 11, 2013

Our salesman, Bill Hamilton, made us at ease immediately. My wife and I were not sure which model we wanted. Bill patiently showed us three models which we interested in. After driving two different models, we purchased a 2013 Honda Odyssey. Bill was very helpful in working with us on USAA buying service sale and financing. I would recommend him highly.

GAR5567

May 8, 2013

The deal was mostly arranged over the phone and email. The numbers and the deal were actually a little better once I made it to pickup the car. The car was ready and waiting for me when I arrived. Maybe the first car in recent memory that had a full tank of gas. In the past I've had just enough fuel to make it to the nearest gas station. The only thing to make the experience better would be to speed up the process at the dealership, In and out in a hour would be great!

Tammy & Tony

May 6, 2013

Our experience purchasing our certified used Honda was great! We were contacted by Carlo Rubio after submitting a request for more info on the USAA car buying site. Carlo called us immediately and after assuring us that Pohanka Honda would be interested in looking at our leased Subaru and possibly buying it, we decided to meet with him in person the next evening. Let us say, that buying leased vehicles of other makes/models is not the policy of all dealerships and those dealerships were immediately cut from our list. Carlo was very knowledgable and professional. He did not pressure us or make us feel we took too much of his time. He worked with us to stay as close to our stated budget. Overall, we are extremely happy with our experience buying a car thru the USAA car buying program and with Pohanka.

thrickman

May 6, 2013

We purchased a certified used Honda thru the USAA car buying program. Carlo was very professional and knowledgable from our initial contact. He called us within minutes of our request to have a Honda representative contact us and we knew we wanted to meet with him in person and see what Pohanka Honda of Fredericksburg had to offer. Carlo was very attentive and met with us the following evening and after sitting with us for a few minutes to listen to what we were looking for, he took us around the lot to show us several cars. He was very knowledgable and personable and never made us feel pressured or that we were taking too much of his time. He tried to keep us close to our stated budget and really worked with us to take our other leased vehicle off of our hands. Overall, the experience was very good. The employees are friendly and helpful. The dealership itself is very clean. This was our first experience purchasing a vehicle thru the USAA car buying program. Carlo is a member of the Internet sales team. He is an exceptional member of the team and we are delighted with the car that we purchased with his assistance.

uglyfish42

May 1, 2013

We went to Pohanka Honda of Fredericksburg to buy a new car. The sales staff was very friendly and knowledgeable. Our visit did not take too long, and we were able to agree on a price with minimum haggling. The finance department also treated us very well, and provided excellent service. We would recommend this dealer to anyone looking to buy a new Honda.