Used Cars for Sale at Pohanka Hyundai in Capitol Heights, MD

vcw6036

Nov 4, 2016

Salesman was professional and helpful. Not satisfied with follow up. I am a first time buyer of Hyundai and know little to nothing about the car or the warranty other than it's 100,00 miles

jonesvl

Nov 3, 2016

I'm very ecstatic about my new purchase -Totally Satisfied. Mr. Barmore and team has made my purchase a remembeable experence. I am sooooooo happy with my selection!

gaimeemarcelle

Nov 2, 2016

he was very helpful and very understanding regarding my needs. I told him what i was looking for and what i needed as a features and he delivered as promised .

karida0

Oct 29, 2016

My mother Donna Christensen bought her car from Pohanka and I knew that I would be in safe hands when I was in need of a new car. That time came and I was. I felt like part of the Pohanka family. I recommend you guys every time I'm asked about Midnight (my car(55357)(56832)).

luvrulezu

Oct 29, 2016

I have no complaints This is my 4th Hyundai from this Dealership and my next purchase will be from them as well. I'm a long time customer

robertasinclair3

Oct 29, 2016

I received an outstanding service. My salesperson (Karim Shabazz) was really helpful with all my needs and questions. He did an amazing job. He made my experience smooth sailing.

anncoak

Oct 22, 2016

I was very pleased with Chin Anasoh he listen to what I wanted and delivered! My experience was better than I expected, it was a Great experience.

kristengraphix

Oct 22, 2016

Pohanka Hyundai representatives were very professional, provided excellent service, and convenient. They delivered my perfect car to my house. That's excellent customer service. Thank you.

veejay_321

Oct 21, 2016

Value for the money when it comes to Sonata. I like the built that Hyundai offers for the price. And the vehicle is loaded with featuresome and quality is not compromised. I look forward to see the reliability of the vehivle.

mozelle_smith

Oct 20, 2016

Very good service had no problem and everyone was very friendly and cordial. Walked out with the car. No other comments. Offered water and coffee and snacks.

deanne_del

Oct 13, 2016

This dealership was the best I've visited. Mohammed the salesperson was the best. Very honest, and was able to deliver. Would recommend anyone to this dealer. Please ask for Mohammed. Very hardworking and honest.

bruhdon

Oct 11, 2016

I had a pretty awful time from the sales man to the sales manager to the finance manager. From lies to more lies. I did not enjoy my experience... the only positivity I had, was my new car.

dianablue.db

Oct 11, 2016

My experience has always been excellent for me over the years and I'm pleased to share it with my family and friends. Hyundai vehicles have become very popular and I'm thankful to be a loyal customer. (55357)(56842)

justme0

Oct 7, 2016

From start to finish my experience at Pohanka Hyundai was enjoyable. I knew what car(s) I was interested in and made an appointment with Chin to meet on Saturday. Once I arrived at the dealership, Chin greeted me, and we went on a couple of test drives. By the following Sunday I was driving my new car home, & although I am still learning about all the features, it is great.

jac52683

Oct 1, 2016

Came here because closest hyundai dealer to me. Worked with karim and he was pleasant to deal with. My wife and I took a few hours to decide and he was patient during our back and forth and negotiating with him and the sales manager. If I have friends looking for car I'd suggest pohanka and karim as a place to atart.

shirley.watson5

Sep 30, 2016

All persons involved were very accommodating and pleasant to deal with. Superb service and attention was administered sufficiently. The sales person was highly knowledgeable of everything pertaining to the vehicle operations and helpful features, and took time to ensure that we were well-informed.

dink1508

Sep 28, 2016

Mr. Shabazz, is an awesome salesman to be new on the job. He will go out of his way to get you just what you are looking for. So, if you are ever in need of a new vehicle and in the Capitol Heights, MD area please ask for Mr. Karim Shabazz . He is the salesman you want to have servicing you and your family/friends needs.

kamalfamily1

Sep 28, 2016

The purchase process and the courtesy extended by the Salesperson (Mr. Chin) was excellent. What I was disappointed with was delivery standard: the car was washed but not properly. Mr. Chin sent it back to the Wash team after i pointed it out to him. Also, the gas tank was not full (it was little over 3/4th tank full). I was in a rush so I did not mention it to him. My conclusion is that delivery team should be more diligent in prepping a car for Delivery. But, Mr. Chin did all he can to make me happy!

nanibernie

Sep 23, 2016

I received excellent service from the time that I pulled into the parking lot until the time I left. The salesperson, the manager and the other staff were all welcoming and accommodating. They wanted to make sure that I got exactly what I wanted in a vehicle - color - accessories, etc. They even went to another dealer to get the car that I wanted because they did not have one in stock. I appreciated that very much.

geraldine.gilchrist

Sep 16, 2016

Everything was at a point to long in the process of getting the right car, for me. I might have been a little difficult. Thank you.

nanny301996

Sep 15, 2016

Great and friendly place, with awesome sales service! I will definitely go back if purchasing another vehicle. I would recommend asking for Mohamed Elkarim! He's very friendly, knows the cars inside and out and not pushy! That's a deal breaker for me!!!!!

shawc53

Sep 12, 2016

I've brought 4 vehicles from this dealership. Charles Bivans is an excellent representative. That is why I continue to purchase my vehicles from that dealership.

tolton.tamela

Sep 11, 2016

Cound't ask for better customer service...they made sure that I understood everything about my new car...I've already referred a neighbor and coworker to buy a car from Charles Bivins.

fortiz.joshua

Sep 8, 2016

Danny Pena is the best guy to talk to if you need to buy a car. I seriously would never go to another salesman other than Danny ever again.

jwwaoh

Sep 8, 2016

Very professional and friendly environment...provided the extra care and quality that all dealerships should mimic for their customers. Will use this dealership for any future purchases. Salesman Ellis provided excellent personal care during the process.

m.michael.metcalf

Sep 8, 2016

I went through the Edmunds Buyer service but was treated with respect by the Internet Sales manager Min Park and the salesperson Takema Owens. Both were top-notch. Everyone at the dealership was pleasant to work with and talk to.

tauruslady511

Sep 8, 2016

This is my second brand new Sonata; you can't beat the quality vehicle, great customer service and friendliness of the overall dealership staff! I had a wonderful experience, twice, at Pohanka Hyundai of Capitol Heights, MD.

darius

Sep 3, 2016

I enjoyed the buying process for the first time in a while

afe.2000

Aug 28, 2016

No words than saying wonderfull. Thank you Mohamed. You efficient.we will remember you always.young, energetic and non persevere. Thank you thank you thank you!!!!we will definitely refer to friends and families.

yeseniaacosta2013

Aug 20, 2016

I love the job danny pena did for me i would recommend anyone there whos looking for a new car came out with an amazing car.

lavangelasmith

Aug 19, 2016

I am grateful for the salesman knowledge, honesty, and personality. I could not have wished for a better salesman. He made the process of purchasing a vehicle the best I have ever experienced.

reyesfamily1018

Aug 19, 2016

Danny Pena has been by FAR the very best salesperson we have ever met. We have purchased or leased 16 cars in my life from the cheapest models to the luxury brands and again Danny has ALL of them beat by miles. Very much a gentleman and very honest and straightforward in our interactions. Danny was the sole reason we went to your dealership after us doing our research with 5 other Hyundai dealerships in the area and going as far as Annapolis, that is how professional he was during our phone calls and emails prior to our arrival to your dealership. Promote Danny, reward him and Clone him if you can. He will go far in his life and hopefully Hyundai corporation can help and influence that progression. We were also blown away by your Finance Tim Newton. Again, after 16 car experiences Tim was the most fabulous and easy Finance person to work with and we told him as such. He presented the information clearly and did not pressure us to make any additional purchases. Very much a gentleman as well!! Thank you very much for allowing us the opportunity to opine!!

b1105

Aug 18, 2016

Excellent service would recommend same agent to those looking for purchase. Purchases new Elantra as first time buyer. Recieved through explanations and assistance to stay in budget.

jlrincon14

Aug 18, 2016

It took a while to make my final decision on getting a Hyundai but I final got my car and I love it so much

sam.joseph.rosenberg

Aug 13, 2016

Superb experience! Would recommend to anyone. Chin was a true professional and a pleasure to work with. Car was priced fairly and negotiations were quick and professional. Delivery was smooth and the dealership went out of their way to make the experience pleasant and efficient.

dan.kerr66

Aug 11, 2016

Danny took the time to explain options and answer questions to help me select the best vehicle for my needs. I would highly recommend him.

dcstratton1116

Aug 11, 2016

Both the Salesperson and the Finance Manager were very friendly and professional. They both took the time to answer all of our questions. They also offered drinks to us which was iimportant because it was a very hot day. My husband and I both give them an A for customer service.

lhunter072424

Aug 11, 2016

This has been the best car buying experience ever. Danny Pena is most trustworthy professional and knowledgeable car salesman I have ever met. I wouldn't want to go anywhere else. I am extremely pleased with my experience.

jomontg

Aug 10, 2016

Excellent service...attentive, fit pricing range, described features in details. Financing and payment range fit my desires. Got the vehicle that I wanted. Left dealership satisfied! Would recommend to all.

alstonml603

Aug 9, 2016

Chin and Ire were great. You should hire more like them. They were knowledgeable and patient. Enjoyed working with them. Those guys were on point with everything. They made the car buying experience a enjoyable event and I would recommend Ire and chin to anyone I know who is in the market to buy a Hyundai.

lawrence.manley

Aug 9, 2016

I am very satisfy and happy with my new car, POHANKA HYUNDI made buying a car a lot more affordably. They made it easier to understand how to operate all the features in the car..

estaffor11

Aug 8, 2016

Pohanka is amazing. I will most likely have my car serviced there. The staff was professional and kind. Everything was done relatively quickly and in a timely manner.

renard.johnson2

Aug 8, 2016

I was satisfied with the purchase of my Hyundai sonata. I would recommend this dealer ship to any one who was looking to buy a car. Professional staff and quality service.

gladysriggsgriggs

Aug 6, 2016

HYUNDIA was very Excellent there were no issues I would always recommend people there. The Sales person that I had she was very Excellent. Hyundia is number one in my book.

rgray3000

Aug 6, 2016

This is the 5th Hyundai that I've owned. The 3rd from this location. By far this has been the best car buying experience I've had so far. My salesperson Danny Pena was great. He's very knowledgeable and really shows that he cares about the customer. He is what made this buying experience such a good one. I'd recommend this dealership to my friends. But more importantly I would recommend Danny Pena as the salesperson.

sonja.crowder

Aug 6, 2016

My experience was great. Dan was friendly, helpful and funny. He was very knowledgeable. I would definitely come back when I plan on getting a new car.

devin8191987

Aug 4, 2016

Pohanka hyundai is awesome, I'll fill comfortable buy from them. The dealership was clean. Danny offed me beverages, and wanted to make sure I felt comfortable buying my new car.

simmstesha

Aug 3, 2016

The best experience at a dealer ship great cystomer service verry nice and well taken care of I had the best car picked for my income

sinanciddi

Aug 3, 2016

Dan Goodwyn was my sales representative. He deserves to be recognized for his exemplary performance as a sales person. The pricing was pot on. I walked into the dealership having obtained a price for the vehicle I wanted through truecar.com. Based on the price agreed upon on the truecar.com certificate Dan and the dealership honored this and priced out the lease price of the vehicle I wanted. It came to $355 a month for 12,000. The exact certificate was also issued for the first dealership I first went to: Alexandria Hyundai (Mt. Vernon Ave., VA). They ignored the certificate and prices the exact same vehicle at $420 p/m. This was predatory pricing on their part which I did not appreciate. Do NOT purchase/lease a vehicle from Hyunadai Alexandria! Hyundai Pohanka staff and sales experience were transparent, fair and as car buying should be. Dan Goodwyn is a good person and deserves to be emulated.

batemanjp

Jul 27, 2016

Chin was a great salesman and did his best to stay in contact with me well after the purchase on the vehicle. He was just amazing

novatate

Jul 23, 2016

I went in just to look and get a feel for Hyundai cars. I had no intention on purchasing this day at all. I was greeted on the lot as soon as I got out of my car and the end result was me being a new car owner.

tonyabrowndennis1

Jul 22, 2016

My experience was positive and pleasant that day. The manager really worked with me re: price and discounts. Dan Goodwyn is an excellent salesman who really went above and beyond rregarding getting me a good deal with financing.

jamilalee60

Jul 21, 2016

The staff member I worked with was most helpful and professional. He made my car buying experience very enjoyable and easy. He met my needs and did not try to sway me to buy anything I didn't want. He stuck with me every step of the way extremely accomodating.

cardenas50450

Jul 18, 2016

My overall experience was great. Danny tried to meet my needs the best he could. I didn't mind being there for whatever length if time because I knew Danny was working hard to give me what I wanted.

Carcut96

Jul 15, 2016

From the time I walked in the dealership, I felt a great vibe. The staff was very helpful and friendly. The level of customer service exceeded my expectations. Hats off to Chris...my parents and I LOVE our new vehicles!

orlando.duran.jr

Jul 9, 2016

Great service and awesome staff best dealership I have been too ever.Will definitely come back again when in the market to purchase a vehicle. Will definitely recommend to friends and family.

cherylthomps.ct

Jul 7, 2016

The staff at Pohanka Hyundai were very warm and professional and made my car buying experience stress free and extremely pleasing and pleasant. I would highly recommend this dealership to anyone that is in the market to purchase a new car.

deloreseverest

Jul 7, 2016

I have purchased three vehicles and two came from this specific dealership. I love the atmosphere and the staff have such a warm and friendly approach.

carlos.reyes2639

Jun 30, 2016

Great dealeraship The staff is great, very friendly, and knowledged, Also the service is great. I highly reccomend this to anyone.Thats enough words too many

ceeanyea

Jun 30, 2016

Mr. Akil Marshall was great helping me select my new car! He made sure i had everything i was asking for. He also helped me find the color i wanted.

wardbetty1

Jun 30, 2016

My salesman, Mr Goodwyn and everyone helping me were highly professional as well as attentive, making me feel that they had my best interest in mine.

monicaymiles

Jun 28, 2016

I came in around 10 and was out by 1! I was very impressed!!! I will recommend Dan and Hyundai to anyone. I been a Toyota fan since 2001 I have now switched to an Hyundai fan!! Thanks for all your help

james.bowman

Jun 25, 2016

The salesperson, Christopher Smith made this a very exceptional experience. He was genuinely friendly, knowledgeable, and very professional. I am a person who does the research and I enjoy the haggle. Christopher made the experience very enjoyable.

Margaret Brooker

Jun 24, 2016

The stigma attached to the car buying experience seems like bologna if you've visited Pohanka Hyundai. My sales rep was Mrs. Owens. She made it a wonderful experience from start to finish. She was very personable, and she fought to get me the car I wanted, and to stay in the budget that we specified in the very beginning. She was very knowledgeable of the cars and her patience amazed me, as I am very indecisive. I would recommend her to anyone scarred by the car buying experience, and guarantee that they will leave Happy. Thanks Takema

paul.newman3113

Jun 24, 2016

anyone looking for a car should contact him .This is by far the best buy I have ever did. Danny Pena facebook him or google him

Cee Williams

Jun 23, 2016

I highly Recommend Akil Marshall when purchasing your next vehicle !! He's very personable and have great knowledge of every car on the lot!! He helped me until I found what was perfect fit for me! I now have everything I ever wanted in a brand new 2016 because of his drive to help make me satisfied!! Again thank you Mr. Marshall :)

candycet06

Jun 23, 2016

Overall excellent special thanks to Mr. Chin and Mr. Min for there excellent service. I felt welcomed and confident of my purchase would definitely recommend them and the dealership Capitol heights MD.

christineunderwood

Jun 23, 2016

I've been cheesing from ear to ear after purchasing my 2017 Hyundai Elantra last Sunday. All thanks to Chinedum "Chin" Mr. Customer Service himself for all of his help through the fun process of purchasing a new car. Chin was informative and funny,which is a good thing knowing you're going to spend a few hours in the dealership no matter what but I really enjoyed working with him. Thanks again Chin!!!!!!!

convertible Jim

Jun 21, 2016

Took car for a test drive and the trunk ajar light and chime were going off the hole time. The sales man closed the trunk but we couldn't get the light out or the annoying chime to stop.

cnikkiken

Jun 21, 2016

The staff was great especially my saleswoman Tamara. I went online and she reached out to me in less then 30 minutes. I came in and she helped me tremendously. This is my first Hyundai and it won't be my last. Tim in financing was great as well.

p44right

Jun 21, 2016

My sales person Danny Pena was outstanding . Not only did he look after my needs for a vehicle. I felt he went above and beyond to ensure I got the vehicle I wanted at a fair price, and that I was satisfied with my purchase. best experience ive ever had from a sales person.

gwfrank

Jun 18, 2016

Went beyond the call of duty in every way. Gave me tips and tricks regarding the newer features that were extremely relevant and made it intuitive for me to learn the operation of the vehicle.

jw_tigers

Jun 18, 2016

Always good service at Pohanka Hyundai. Danny Pena was at the top of his game, excellent, he listened to what I was looking for and came through with flying colors. Great car salesman.

nehemias_castro

Jun 18, 2016

Danny Penia showed me the best customer service I ever experience in my life that I didn't even know really exist. He showed me everything on my new car to pricing number that I didn't even understand. He made sure I understood everything I didnt feel pressured at anytime. The staff was really professional.. Best dealership around in my eyes.

perolman

Jun 17, 2016

Really appreciated the personal service and great price! Gave us the opportunity to drive the car for lunch so we could take a break in the purchasing process.

jwillhines13

Jun 14, 2016

The best Dealership hand down!! Pohanka Hyundai Of Capitol Heights will always be my go to dealership..I am going to recommend this business to everyone I know..

dale.carrow

Jun 10, 2016

Dan Goodman was a good guy to work with. He was very knowledgeable and attentive and professional. He picked up the pieces from a new guy that should never be left alone with anyone.

fre2sing2004

Jun 9, 2016

Thank you for and awesome experience in purchasing my first brand new car. Your staff was exceptionally nice in assisting me and my family in our purchase. Thanks Twanda M. Godard

dallen3boys

Jun 2, 2016

The process went smoothly and I enjoy the people, Ms. King was polite and a very good sales consultant, there were pressure from Ms. King or anyone else's.

omartinez200827

Jun 2, 2016

excellent custumer service sale representative was really helpful and friendly. The Manager was really helpful and try to help me buy the car i wanted . i also got a good price and interest rate .

grahamronda32

Jun 1, 2016

All I can say is if you go to Hyundai go see Mohamed; excellent service. He was patient and professional. I left the dealer ship satisfied.

thompsov

May 26, 2016

As I mentioned on the previous page, me and my daughter had a great experience. Our sales representative Ms. Tameka Owens was knowledgeable about the cars, kind, and hospitable. I have been to car dealerships before and spent the whole day their just trying to buy a car. I was so amazed at how quickly we purchased the car. Tameka did not try to sell us something that was out of our price range. In fact she considered our budget and what was affordable for us. I really enjoyed the conversations me and my daughter had with her about her family and ours as well. Everyone there was so kind to us. Several gentlemen just came over to introduce themselves and congratulate us on buying our new car. The finance lady was wonderful. Everything went so smoothly. As I said before Tameka is a people person and is definitely an asset to your organization.

trevonbeale

May 26, 2016

I came to this dealership originally just looking for a potential first vehicle. I met with Nate Harris and had a pleasant conversation. He didn't push me to get anything I didn't wanted and offered good deals for me to take if I did decide for something today. I eventually did on a vehicle I wanted and he worked with me to get affordable financing to help get my first vehicle. I would definitely recommend this dealership and this employee to other people inquiring about vehicles.

zim_zum33

May 26, 2016

Great service, great price, great dealership. Chinedum was an excellent dealer, he was honest and not overly aggressive. Tomarra gave an excellent tutorial of all the features of my Hyundai.

Stephanie Jones-Levy

May 25, 2016

I highly commend Akil Marshall for the outstanding service, I received during my recent visit on Friday May 13, 2016. Mr. Marshalls professionalism service and knowledge was outstanding. Mr. Akil Marshall thank you.

Tasha

May 25, 2016

Arnie King was so great!!! She was personable and helped me find exactly what i was looking for. I had been to 3 other dealerships in the area and FINALLY i came to pohanka Hyundai and got the Great Customer Service I was looking for! Now i have my new car and couldnt be more excited. Thanks Arnie you are the best!!!!!

mfia1

May 24, 2016

After over 8 months of researching and coming to a final decision on the vehicle and options I wanted, Pohanka Hyundai had the best value offer. I purchased a 2016 Sante Fe Sport 2ot Ultimate AWD. Our sales person, Dan Penna, was extremely helpful in finding our vehicle of choice. Mr. Penna came in on his day off to meet with us, provided excellent customer service and was very thorough throughout the sales process from beginning to close as well as follow up after the sale. We are extremely happy with our purchase and hope to enjoy it for many years to come. My friends have questioned why I drove to Maryland to purchase my vehicle instead of having it sent to a local dealer to pick up. The value and fantastic customer service made the trip worth it and I wouldn't hesitate to do it again should the need arise.

mrn13pr

May 24, 2016

Tomarra Garner was quite friendly and professional explain the whole process to buy my first car. She was very responsive to all my questions about prices and monthly payments. She helped me get my car without any problem.

tiona.daley15

May 23, 2016

I can't express how proud I am to own my 2017 Elantra. It's all thanks to my customer service experience with Danny Pena. I test drove the vehicle twice and decided against purchasing the less expensive Chevy Cruze solely because I felt Danny appreciated me as more than just a customer. He wasn't pushy and he was honest and sincere. I upgraded to the model with the ultimate package and would buy almost anything from Danny at Pohanka Hyundai. He was just that exceptional.

Luxury Owner!!

May 17, 2016

On a recent Saturday, I entered the Pohanka Hyundai dealership on Exit 13 of the Washington Beltway. What a wonderful experience. I would like to extend special "kudos" to my sales consultant Mohamed Elkarim for helping me to buy my 2016 Hyundai Sonata. Mohamed was patient, knowledgeable and above all -- "not pushy." Having a sales consultant full of facts and accomplishing a financially satisfactory deal was the key for my purchase. I look forward to using their lovely facilities for service with time schedules to meet my demands. Without question, I would recommend Pohanka Hyundai at Exit 13 to all. Seek out Mohamed Elkarim to be your sales consultant. Such a pleasure.

FREDRICKAD1

May 17, 2016

They were great and very fun I'm very satisfied with my experience at the dealership my salesman Christopher was great and very helpful they made the process easy

family0

May 13, 2016

Excellent salesman that went above and beyond to give me a wonderful experience. They forgot to include the plug and floor mats for my plug-in hybrid and the salesman Dan drove all the way to laurel to meet me with the items!

perfect_designs

May 12, 2016

Extremely unsatisfied customer that regrets even coming into the parking space to just look at the vehicles to weigh my options also regret the test drive becausw the car was made to be mine whether i wanted it or not my tags was off my vehicle even before i went into the finance department

kmw1212

May 10, 2016

Our sales representative was Takema Owens, was fantastic! She was personable, professional, funny, and extremely knowledgeable about the vehicle. She answered all of my and my husband's questions, and if she didn't know, she got the answers for us quickly. She was just on top of her game. She made the car-buying experience enjoyable for both of us. The entire team at Pohanka Hundai was top notch. Joann Nolta, who took care of our financing, was quick, efficient, and very personable. She was a pleasure to deal with. I'll definitely recommend Pohanka to anyone looking to purchase a car. I actually am looking forward to my first service visit!

kzanders94

May 7, 2016

Satisfying, informative and comforting. Everything worked out in the best favor, test drive was very good. Sales person explained the paper work throughly so it could be easier to understand.

toyaharrison

May 7, 2016

I was greeted immediately inba very professional environment. Everything was explained and showed to me in a to where i understood completely. I wasnt there all day and i would recommend this dealer and dealership to anyone.

jenfitz_77

May 5, 2016

Sales people and finance person was great. Accounting department was terrible. Had to call several times to get issues worked out with paying off my trade in. Accouting staff was rude.

maryispalma

May 4, 2016

Working with Charles was an absolute pleasure. He is the main reason we returned to Pohanka to buy our third Hyundai. Your other staff were pleasant.

tony.esposito

Apr 28, 2016

I have purchased numerous cars over the years - both new and used. This experience was the best one I ever had. The primary reason for this outstanding experience was the superb professionalism and knowledge of my sales person. She was attentive but never overbearing. She answered every question I had and also solicited assistance from one of the other sales team members who also had a wealth of knowledge about the vehicle. She has called me twice since I purchased the vehicle to check on my level of satisfaction and to determine if I had other questions related to my new car. Unfortunately, I live outside of Maryland and will not be able to have the car serviced at this dealership.

neona.nicole

Apr 27, 2016

The service was by far the best I am truly thankful for such a hassle free experience. I will be telling everyone searching for a car to visit you guys before any other dealer.

Kathleen568

Apr 25, 2016

I went in to look at a new Elantra. My husband had arranged for a test drive a couple of days before. When we got there, the car was ready, in front, and all the doors open. Takema Owens, our sales representative, was extremely knowledgeable about the car, the packages, service. She was fantastic! She was funny, polite, and she listened to and answered all of my questions. I actually left the dealership to look at another car before returning to Pohanka to buy the car. The manager was personable and excellent to deal with; very fair and reasonable. The woman in charge of financing, Joann, was excellent as well. I have no reservations about dealing with anyone at this company. The entire process was exceptional.

Kenneth Johnson

Apr 25, 2016

Arnie, Is a good sales woman, she was very patient and answered all our questions. If I ever purchase another Hyundia and sure that I will, I'll ask for her name. We are pleased with our new Tuscon. Ken

christopher.murnane

Apr 21, 2016

"My experience was so positive that I now trust Pohanka Hyundai. They honored the TRU Car price. Other dealers tried to use the TRU Car estimate as a means to ""get you into the door"" to up the price. Other dealers don't honor the TRU Car estimate."

kstemple91

Apr 21, 2016

I had a great experience working with Minn Park at this location. He was able to find me a brand new car in my price range and took the time to listen to what I wanted. I didn't feel pressured at all through the process.

jasmineb0893

Apr 16, 2016

Mr.Bivins was the greatest car salesman. He made the sure that everything was to my standards which was the car in general and the price. I did not have a lot questions because he answered all of them with all of explanations. I woke recommend Mr. Bivins to anyone. He is the best.

AngryTHill

Apr 12, 2016

This has been the worst car buying experience I have ever had and the worst customer service. I found a reasonably priced vehicle online and went to test drive it. The vehicle was vandalized by an incompetent employee so they say and would fix it within 5 days. I proceeded with the processing of the purchase and they provided me with a loaner vehicle on a Friday explaining my vehicle would be ready by Wednesday at the latest. Wednesday comes, no vehicle yet another excuse, Thursday and Friday comes with more excuses. Finally it is Tuesday of week 2 and still no vehicle. I have heard that the man did not order the correct paint all the way to the parts department ordered the wrong part. This happens all the while they have my down payment and check from the credit union. A learned lesson to never purchase a car from this dealership again and wait until the vehicle is completely finished before proceeding with the purchase of sale. Oh and let's mention that I purchased an SUV while they provided me with a car as the loaner. How is this comparable? Absolutely NO customer service. The sales person sends me text messages instead of calling with updates when they finally happen. Otherwise, we need to call her for an update. Stay far, far away from this dealership. The sales people are unprofessional, the manager never returns calls, and they blame each other.

dondon9853

Apr 12, 2016

Come down to the Dealership for a upfront and passionate team of salesmen and saleswomen that will help into the car of liking or need

n4cer98

Apr 1, 2016

My experience with Pohanka Motors started in 1983, been a loyal fan since, In my opinion this is how a dealership should be managed Looking forward to my next purchase

wineshop.ashley

Mar 29, 2016

Tomarra was amazing! Had a great experience. I have already recommended Tomarra to friends. Sheey of Waldorf was terrible. What I experienced with Pohanka is how it should always be

VBrown

Mar 27, 2016

This is by far the best buying experience that I've had to date. Tomarra was our saleswoman. She really worked to get us the best deal possible for our 2017 Hyundai. The process was pressure and stress free. Before we left the lost we were very familiar with the car, the staff and all the perks that came along with our purchase.

kimberlysain6

Mar 25, 2016

Wow! Everything I wanted! Loved my old Genesis and was offered a fair trade in. My new Genesis has everything I wanted at a great price!

Melvolia A

Mar 24, 2016

After spending most of my day at another dealership and not getting the deal I wanted, I was very disappointed. When I entered the Pohanka Hyundai dealership, I was greeted my Danny Pena. He was very professional and courteous. He listened to me and provided excellent service. I felt very comfortable and no stress. I purchased the perfect car for me, the Elantra. I would highly recommend Danny to all of my family and friends. He is a great asset to your company.

danylebullock

Mar 24, 2016

I went into Pohanka just to see whether I would trade in my car for a larger vehicle. I meet Kevin and Shawn, and they provided me with a lot of information. I was very pleased with there customer service and the whole process itself; they assisted me with all of my needs. A lot of my family members purchased a car from this location and we will continue to do our business there.

Melvolia Alvarez

Mar 23, 2016

I just purchased a 2016 Elantra from Danny Pena. He was very professional and courteous. My entire experience was stress free. Mr. Pena was very knowledgeable about the car I purchased. Mr. Pena is a great asset to your company. I would highly recommend him to my friends and family.

drmwright

Mar 18, 2016

I have not bought a brand new car in over 25 years. I was a bit nervous and didn't know what to expect especially being a female. Mr. Smith and the Pohanka staff were very friendly and took care of me. I love how the team congratulates you at the end; they made me feel very special to the point I brought my mother back and she bought a new car as well. Awesome staff and customer service....

tonygul

Mar 17, 2016

Overall great experience and friendly salesperson and staff, even after we changed cars at the last minute. The change needed new docs and delivery preparation. However, our time at the dealership was reasonable.

jansaye21

Mar 14, 2016

I just purchased two new 2016 Hyundai vehicles, a Santa Fe and an Accent. We liked our salesman Mr. Dan Goodwyn. At the moment other than a few little quirks with the Santa Fe my husband and I are satisfied. It has taken us about 26 years for use to get the nerve to purchase another Hyundai and that long for Hyundai to prove themselves to us. It was 26 years ago when my husband and I bought our first new Hyundai. While my husband was driving Hyundai back then on a major highway, it suddenly stopped and caught fire. It was gutted. So although I'm happy with our salesman and Pohanka, I will let you know how the next few years go with these two new vehicles.

solomon.shin

Mar 14, 2016

I've bought two cars at Pohanka Honda and Pohanka Hyundai and definitely enjoyed the lower pressure and faster service offered at the Hyundai dealership. Would recommend.

venna08

Mar 12, 2016

Danny Pena is the BEST salesman in the area, he takes care of me and my car. I really appreciate him and his work ethic, he does a wonderful job every time I come by. I didn't get a chance to give him a review for my first car but he really is the best hands down! Thank you Danny!!!!! I would recommend anyone who's looking for a car to go to him he's quick, trustworthy, honest and helpful.

anesha46

Mar 11, 2016

You guys did a awesome job i would recommend this dealership. I love my car it fits me perfect. Thank you guys again love Hyundia

constancemoore871

Mar 11, 2016

Charles Bivens was my sales associate and he is a thrall person. I would be happy to refer him to anyone needing a vehicle. He took plenty of time to explain the benefits of my Santa Fe. This is my third Santa Fe and they are getting better. Everyone I encountered at the dealership were friendly.

drehinson

Mar 11, 2016

My experiene at the dealership was great. I would like to thank Mr Harris for arranging a first class service as I honor my daughter with a gift (new car) for her birtday and going off to college.

sgilbe01

Mar 11, 2016

Pohanka Hyundai customer service is excellent!!! I've never been treated so kind and caring from any sales person like I did with Tomarra. Her and her team did everything they could to get me into the car I wanted. It feels like I made a new family at Pohanka Hyundai. If you're looking or know someone looking into purchasing a car tell them to call and talk to Tomarra. She's a star

agd.vendors

Mar 10, 2016

I'm very happy with my new 2016 Hyundai Tuscon, and my experience at this dealership was very positive. The test drive, explanations of everything, pricing, paperwork, and delivery were all handled very well and straight forward. Overall, I'm a very satisfied customer!

LEMONTREE012

Feb 16, 2016

I got a much better deal than what I anticipated. Most of all, the experience was stress-free and super quick. Thank you Min and Pohanka Hyundai!

LVPOOLE7

Feb 11, 2016

I would purchase there again and recommend to others. Good customer service, friendly and professional staff. No haggle pricing. I test drove car, selected vehicle, completed the sales transaction and was done in about 2 1/2 hrs.

DOMAMANZE

Feb 10, 2016

It was pleasant and very satisfactory.Everyone was satisfied at the end of the deal.No complains.The dealership team are great professionals.They are customer service and business oriented people.I love their team work approach and the way they do business.Thank you so much.

JBTHEALL

Feb 9, 2016

Sales staff not pushy, but looked somber and bored. It was repeated often that they do not like the True Car pricing. I get it, but as a customer, I do like it! Service dept was nice & I was just inquiring about service intervals, etc. Parts guy was amazing. Double checked floor mats for me with price & availability. 2 service staff came up to me to see if I was being helped while parts staff was researching. That was nice. He's one of few that actually smiled. The front desk rep smiled each time I came in and out. She was very helpful.

KMARYTHOMAS

Feb 9, 2016

Best experience I've ever had period. Everyone was very friendly and welcoming. Made sure we knew knowledgeable of the process. Will definitely come back when I trade my car in to upgrade.

CABACHMANN

Jan 27, 2016

I highly recommend Min Park at Pohanka Hyundai. He was the epitome of professionalism. No hassle, no pressure, just good customer service. He answered all our questions, did not try to oversell us on anything. In short he took care of us like you'd want to be taken care of.

CHUCK2ANDER

Jan 15, 2016

Danny Pena was great to work with in selecting and buying our new Hyundai Accent. Having had a great experience with Danny, it came time to go to the finance guy. Working with Tim Newton was a great experience as well. Overall experience was the best I have ever had in buying a car from dealer. I also go the chance to meet Sean Tolton, Service Advisor. He was as welcoming as Danny and Tim.

SAMLIN472

Jan 15, 2016

As I stated earlier this is second car I brought in my life and that's what's the greatest experience what the sales personnel that I had was excellent

VENUSWILLIAMS92

Jan 13, 2016

I would and will buy my car truck from this dealership and bring some of my friends and family member I'm trying get some of my friends this weekend

Chante11

Jan 11, 2016

I thoroughly enjoed my car buying experience. My sales rep was Danny Pena. He was very personable and knowledgeable and made my first car buying experience a memorable one. My dad and I went in to look at used Hyundai Elantras and Sonatas and decided on a 2013 Hyundai Elantra. The car drives very smooth and I love it! Thanks Danny!!

Henry Waller Jr.

Dec 21, 2015

The entire staff of Pohanka Hyundai treated me very well. Thank you, you have earned a loyal customer. A special thank you to the financial team.

C.HUSICK

Dec 14, 2015

It was a real pleasure to work with Danny Pena at Pohanka Hyundai. I felt no pressure to buy and felt very comfortable. I strongly believe I received the best price possible after much research and am very happy with the experience I had with everyone there including the General Manager and the Finance Department.

WALLACE25

Dec 14, 2015

sales consultants DANNY PENA provided excellent service this was my best experience I have ever had buying a car. I would recommend this dealership to all my friends and family and coworkers.

MARSHALLG85

Dec 9, 2015

Everything was wonderful I had a great time there making my decision and I was comfortable,not rushed and well tooken care of..Me and my family

MTIMMENS

Dec 9, 2015

The best part about my experience with Pohanka was the no hassle price. I got exactly what I wanted at a price that I could afford. Thank you for offering Black Friday, previous Hyundai owner, and military discounts!! The price and ease of buying a vehicle was the best I have ever experienced. I was at the dealership for about an hour and 45 minutes from start to finish--that includes a car wash and filling up my car with a full tank!

BUNNYRUN5

Dec 8, 2015

Danny Pena was my sales person. He was not pushy and he knows the Sonata very well. My entire experience was so good. College Park can take a few customer service from Pohanka.

SoMdGirl05

Dec 3, 2015

It was such a great experience working with Pohanka Hyundai. The entire process was seamless and I was patiently guided through everything. Danny Pena spent a significant amount of time happily answering my questions and guiding me through what could have been a very overwhelming process. Joann in the fiance department was wonderful also! I am so excited with my new car and very appreciative towards the staff and general manager Danny Martin - together we worked on a great deal and an amazing car!! Thank you!!!

NAISHAMOORE

Dec 1, 2015

Looking for a new car ask to speak to Danny Pena. H goes his job to get you into the car you want at a great price. He really knows his stuff.

ed wallace jr

Nov 24, 2015

danny pena provided me ed Wallace jr with overall excellent service 5 stars out of 5.

STEWART_MIKE

Nov 22, 2015

Takema Owens went above and beyond in order to get us in the right car. Pohanka Hyundai was very clean and had a pleasant atmosphere.

C_BRENT25

Nov 18, 2015

Best car buying experience I've experienced. Drove off in the car I wanted and it didn't take the entire day. Every associate I encountered was professional and helpful.

MEROE.KO

Nov 18, 2015

It's rare I have a good experience with Dealerships, but I will say Pohanka Hyundai changed my impression of them. They were clean, professional, quick and did not BS me. I am on my third lease and this was by far the smoothest transaction. Keep it up guys!

MYRONWALKER

Nov 16, 2015

Dealership is professional and salesperson was excellent. Price was arranged by Costco; otherwise i would not have traveled two hours from my home to the dealership.

DSMITHJR66

Nov 11, 2015

Everyone at Hyundai was fantastic. They treated me like family. Will continue my relationship with Hyundai for many years to come. Thank you for everything.

ASHLEYHAYES226

Nov 10, 2015

I had an AMAZING experience buying my very 1st car! Dan Goodwyn helped me picked the perfect car for my family and I. He took his time explaining everything I needed to know! It has been a little over 2 weeks since Ive purchased my car and I am very please! Thank you once again!

CHELPRAISE

Nov 10, 2015

Most importantly my sales person welcomed me any my wife when we arrived and Danny did not rush us as we tried to decide what we wanted. Danny was professional and personable. We really appreciated his service and we really love our 2016 Santa Fe Sport!!

DENG01ZHAO

Nov 10, 2015

My sales person Min Park is great, this is my second Elantra. I will recommend this dealership to all my friends and family. Thank you for a great service Min Park

JAYPURCELL010

Nov 10, 2015

Thanks too everyone that helped make my first time butting a car a great experience and easy time. Would recommend this dealership to many people.

TIMOTHY_BANKS91

Nov 10, 2015

I titled my review "patience" because Mr. Park was extremely patient with me. It took almost 4 hours to get me to make a deal because I had to make sure the car was the right price, and he did just that. I had a previous horrible experience with my first car purchase from another dealership, which I won't name, but Mr. Park at Pohanka worked with me, and gave me some great discounts and overall met all my needs.

JEFFSOWA

Oct 30, 2015

Tomarra was very helpful and new all about the car. She explained everything and made sure I was satisfied with my purchase. Not pushy very helpful.

ASYA680

Oct 13, 2015

This was my 2nd time purchasing a Hyundai and When I first came in I wasn't to happy with the service & one sales rep was being to aggressive and pushy, So i left, but My second sales rep Tomarra was awesome and she did a great job with getting me what I wanted at the price I wanted, explaining everything to me from price to what was featured in my car and made sure I was happy which I am. She was never pushy or aggressive at anytime and was also considerate of my time and didn't have me there very long and that was appreciated. I also had a time limit to purchase my car and she helped me meet the deadline. Once again Tomarra was great and I would come back to her and also refer my friends & family

HASKINS7028

Oct 9, 2015

My sales experience with Chris Smith was excellent, and his manager was excellent! I give them 5-stars! I would recommend his services to others. My excellent rating is for Chris Smith and his manager ONLY. However, my experience with the Service Department at this location was "poor." I give the service department from top to bottom a ZERO! That is why I traded in my OLD vehicle.Please improve your Service Department at this location! In particular, the customer service representatives working the front desks and answering the phones. they are unprofessional. They're impolite on the phone and in person. Chew and pop gum, wear flip flops to work, and sometimes no one is at the desk and customers are left waiting for service. I was also given the wrong set of keys that belonged to another customer's vehicle. The staff in the service department seem as though they don't want to work there. I will not take my new car for service at this location. Chris Smith in sales is excellent! I wish every staff member in each department provided the same level of pleasant and professional service!

AABIDMARKAR

Oct 8, 2015

Staff not fully aware of the product and services they are selling. I was told my car has Bluelink and the remote start package that allows to start the car, stop and set the climate control. Unfortunately, with my bluelink I can only start the car, but I cannot stop or set the temperature remotely.

LUCINTCLEANNUSA

Oct 5, 2015

I have never experienced such knowledge and professionalism from a salesman and dealer ship as with Hyundai. My overall experience was great. My sales representative was very thorough and knowledgeable of the car that I was purchasing. Most importantly he was patient. He did not rush me in making up my mind. He didn't act like he was trying to make a sale. My next vehicle will be a hyundia SUV.

GERALD114

Sep 29, 2015

overall very favorable experience. Sales person treated me fine and was very kind. Do not believe I would have purchased this vehicle if nor her effort. Thank You!

KIMMYRB

Sep 28, 2015

I love my new Elantra! A very nice dealership. Great selection of vehicles to choose from. The staff is very nice and location is great.

DBARNER98

Sep 24, 2015

The Pohanka dealership was a timely blessing. The sales and finance department worked their magic in a timely manner putting me on the road in a brand new car. I will be returning in 3-5 years. Awesome Experience!

HUGHCATHYMBB

Sep 24, 2015

Want a painless and stress-free way to buy a new car? Go to Pohanka Hyundai and ask for Min Park. We bought a Santa Fe and were happy with price and the professionalism of Min and the Pohanka dealership. When our second car died unexpectedly six weeks later, we went straight back to Pohanka and Min. We got an Elantra, and are happy with both cars. Thank you Min. Thank you Pohanka.

GONZALEZ.BRAELYN

Sep 23, 2015

I highly recommend them. Very friendly. Very thorough. Loved my experience as a first time buyer. I went in knowing what I wanted and left very happy.

LS.STRADFORD

Sep 22, 2015

I knew exactly what I wanted when I arrived at the dealership. Dan was my sales person and he was awesome. He was very accommodating and super friendly. I hate to wait but Dan kept me entertained the entire time with his charisma and professionalism. He made my car buying experience very pleasant. I never once felt like he was wasting my time and I liked that.

CJPSTOCKS123

Sep 21, 2015

Friendly service with no hassle purchasing. Great selection of cars and nice showroom.Would purchase from this dealership again andrecommend to family and friends.

ECUMBER

Sep 18, 2015

I went in looking for a specific look in a car and Takema did exactly that. I had already been to 7 dealerships and Pahanka Hyundaiwas the first to actually work with me to fit my needs and price. Takema broke down each spec of the car with a detailed tour. I love my car and I'm soooo happy I went with Hyundai.

KENNETH.CATLOW

Sep 18, 2015

Honest and fair, lived up to promises. I would be glad to work with this dealer in the future and especially Min Pak. Thank you

NADAOSMAN91

Sep 18, 2015

This is not only my first car but also my dad's and I's first time buying from a dealership, and it was a great experience. Min was very professional and extremely helpful and informative on many levels, and him and the dealership as a whole worked to meet our needs as much as they could.

RONALD.ROBBINS

Sep 18, 2015

Great experience at Pohanka Hyundai. We had previously worked with another dealership and became frustrated with the level of service we received. It was very refreshing working with the sales team at Pohanka. It reassured me that it doesn't have to be painful to buy a vehicle.

JEWELLKING

Sep 9, 2015

Fun experience, I had fun shopping, i returned 5 days straight before purchasing my car, I love the car, Im happy with all that I got inside and out.

KEISHA4_LIFE

Sep 3, 2015

excellent service very friendly. upset that i didnt get a touch screen radio but he did work it out for me to get a 2015 and my favorite color

RONDALETTEA

Aug 29, 2015

We walked in and answered a few questions about our needs and wants and we were testing driving in a matter of minutes. After the test drive we looked around for different options and found it. Soon after that we were driving away with our new car. Thanks Guys, you did a wonderful job.

TURN2CHRISTNOW

Aug 29, 2015

My experience was the best that I have had when purchasing a car. The salesman was friendly and very helpful. He listened to my needs and wants and provided me with a car that completely covered what I wanted. There was no long draw out waiting time or battles over the price and financing.

KEIARRAHENDERSON

Aug 15, 2015

sales rep was the best I have worked with! After shopping around for months I felt comfortable working with this Hyundai dealership! Everyone there is on there job.

KARIS.CHRISTIAN08

Aug 9, 2015

I recently purchased a 2016 Hyundai Elantra from Pohanka Hyundai off exit 13. Worked with Danny Pena again due to purchasing a 15 Hyundai Tucson from him in January for my husband. We love his professionalism and knowledge of the vehicles. Danny always goes out of his way to make sure that the customer is EXTREMELY satisfied and happy with their service and purchase. Tim in finance was also very helpful and made the paperwork process extremely easy and quick since I had a baby with me also. I overall love the staff at this location and their professionalism. My previous vehicle was a Hyundai also and it was time to trade it in for something new after having it for 10 years. Will always be team Hyundai and most importantly will stick with this location for service of my vehicles also. Thanks again!

TOMIAHY23

Aug 7, 2015

not to good but manager took time to address the issue after I had written an email explaining our concerns and treatment when arriving at dealership.

BRIALEAUNA

Aug 6, 2015

The people were friendly and allowed me to make my own decision. I was not looking to buy a car that day but the more they helped me the more I really wanted to buy! I appreciate all the help they offered me and am 100% satisfied with my purchase.

BJEFFERSON3

Aug 5, 2015

walked in expecting an older model/used. walked out w/2016 new vehicle. Salesperson very kind, listened, did NOT hassle, and smooth transition. memorable experience! GO to the KING OF THE BELTWAY FOR YOU NEXT VEHICLE. well worth it!

JLANCASTER9486

Aug 5, 2015

Wanted to first thank my salesman Dan Goodwyn, and the entire sales/finance team at Pohanka Hyundai for a excellent opportunity/experience. My overall rating for the dealership was a 10++ out of 10! The process was so easy it didn't make you feel like you pressured to buy a car and we where not just thrown into any vehicle, actually drove off in a new Hyundai Sonata, very impressed! The staff was very thorough, Professional and overall caring, actually felt like you were family during this experience. Our salesman Dan took the time and worked with our approval/ took the time with selecting the perfect vehicle, and went over all the specifications/updated technology of the vehicle. I would definitely recommend Pohanka Hyundai to any of my family/friends for there next car purchase, and I will most definitely be returning when its time to trade in for a upgrade in the future! Thanks again Pohanka Hyundai Team! Robin & John Lancaster Jr

KIM.L.BETTER

Aug 3, 2015

I have brought cars before and I just want to say that I will be back when the time comes for me to purchase another car. The salesman was not pushy and actually listed to what I wanted and needed.

ADIA.DOORES

Jul 30, 2015

My experience at the dealership was great. The sales man Mr. Brooks was a pleasure to work with and very professional. for my next car purchase I will also contact Mr. Al Brooks at POHANKA HYUNDAI

WILLIE_RODEN

Jul 29, 2015

Good dealership. Friendly. Great salesman. Was able to get in and out quickly after agreeing on Internet pricing. I would recommend the dealer to friends and family

KHAVYSUONG

Jul 24, 2015

Overall a great experience. Overpaid for new car but can't really blame it on staff. the people were great in explaining everything and assisting me with my purchase. Pohanka also had a huge inventory compared to other dealerships closer to home which is why I picked the dealership.

ROWJOHGN10

Jul 19, 2015

From the time Danny began our visit to the drive off the lot, we felt comfortable enough to appreciate the great deal. I look forward to a repeat visit at the end of the lease.

ANG4223

Jul 17, 2015

D. Pena was very professional and knew the vehicle well. He took the time to make sure I understood everything and told me to call him anytime I had questions.

DOMOMA

Jul 9, 2015

Ms.Takema helped me and also took me about my options. She took her time in making me understand and know what I wanted in a car.

HAROLDPSMITH38

Jul 9, 2015

The dealership was very professional and courteous. I am very happy with everything. I would recommend Pohanka Hyundai to everyone. Dan and Min was very helpful and professional.

JWAT1948

Jul 3, 2015

The sales and delivery experience was awesome. The sales and finance staff were very professional and went out of their way to locate and deliver the exact car we were looking for. Danny drove to a dealership in Virginia to get the car and bring it back to us for delivery. The extended warranty and finance people made very professional thorough and concise presentations without any hard sell tactics which is VERY unusual in my experience. We worked primarily with Danny during the process but our associate sales person Tamara was quite helpful as well and Don the sales manager could not have been more accommodating. We almost walked out of a dealership last year while purchasing a vehicle for my daughter due to the laborious multi hour up sell process we endured AFTER we had the vehicle prepped and were just trying to pay for it and go home. The Pohanka experience was the complete opposite of that ordeal. We have and will continue to recommend Pohanka to our friends and family. We will certainly plan to purchase our next vehicle at Pohanka

M keefe

Jun 11, 2015

Danny Pena did a great job providing all the information I needed and is available to help me himself or get me the help I need before, during and after the sale. He is a credit to this dealership!

ThinBlueLine

May 6, 2015

Danny Pena really helped me out a lot I was able to smoothly trade in my vehicle for an upgraded version and also Tim Newton the finance guy and his team really helped me lower my interest rate I'm very happy and satisfied I actually got my brother to also come in and buy a car from Danny Pena also and again my brother is very pleased this is his first new car and the experience at pohanka was amazingly smooth. Thank you guys.

Bill H

May 2, 2015

Just bought a Hyundai Genesis from the sales person Raymond Walford. He was very easy to deal with and made the process easier and quicker than cars I've bought in the past. I would definitely recommend Raymond and this dealership.

Amanda

Apr 26, 2015

I just bought a 2013 Hyundai Sonata Hybrid yesterday. After looking at a couple dealerships in MD and VA, I went to Pohanka Hyundai. I had heard of them from my roommate who has a 2009 Sonata that has been serviced there with great results and when I was at another dealership, the salesman noted how their Sonata Hybrid didn't come with a warranty (saying hyundai doesn't extend warranties to second owners) and that it'd be best to save some room in my budget to get a warranty from my local dealership. Since Pohanka is my local dealership I looked to see if they had the type of car I wanted, they had 3, all with included original warranties, plus their two-year used car warranty! Their sales price was higher, but with the warranty and negotiating for a better trade in value for my Toyota Corolla, they price was the same as other dealerships without the bumper to bumper warranty - which is great peace of mind, especially with the amount of driving I do. I worked with Danny Pena, and compared to the other salespeople I dealt with at other places, i felt immediately at home with. We chatted on and joked like old friends, took it on a test drive, and the process felt very straight forward and smooth. I did my research on the value of my trade and the value of the car I was getting and feel confident that I not only got a great deal but that looking toward the future that I have a great service center in my corner in case anything happens to my new car. Nothing but good feelings so far with not only Danny but every representative that I met with. Highly recommend!

Beth B.

Apr 1, 2015

We had the pleasure of buying a new SUV from Pohanka Hyundai. Our salesperson Raymond Walford was pleasant, knowledgeable, and very easy to work with. Everyone we met was warm and friendly. All our questions were answered. We would not hesitate to buy another car from this dealership.

Anonymous

Mar 30, 2015

I came in to have my Honda serviced and everyone treated me with respect and kindness. I will be back in for future service.

Laura Thomas

Mar 23, 2015

I purchased a used 2013 Hyundai Sonata and my sales person Nate Harris was awesome. The staff there was great and made me feel like family. I left there feeling loved. There were a few things needed taken care of due to a mere oversight but the manager Eric Woodward, Nate Harris my sales person had no problem getting it resolved. Thank you to everyone who worked with me at Pohanka Hyundai. This is my second Hyundai, the first in 1985 and my second car from Pohanka (2004 used Impala). We still have the Impala.

S. Medina

Mar 1, 2015

Raymond you are the Best!!! Go see Raymond. He makes DREAMZ come TRUE!!!

Sheree Queen

Feb 27, 2015

I haven't purchased a car in 14 years and I was dreading the experience. Danny Pena took care of me like I was family. From start to finish it took approximately 3.5 hours. We would have been done sooner but it was Presidents Day and everyone was taking advantage of the sale. I love my car. Pohanka is an amazing place to purchase a car.

aretha lyles

Feb 15, 2015

My visit was great Mr.Raymond was very supportive, warm welcoming with a positive spirit. He is great with making customers feel right at home

CWalker

Feb 5, 2015

The salesman, Raymond W., provided 100%product knowledge , hospitality, quality customer service, professionalism and excellent time management. I reviewed the 2012 Hyundai Sonata on TruCar mobile application and went to this dealership to see vehicle, only. After my inquiry with the dealer and God, it was determined to purchase vehicle. I would highly recommend this dealership, salesman and staff.

blessed551

Jan 22, 2015

We purchased our 3rd Hyundai from Pohanka and it has been a nightmare. We incorrectly thought there was a three day period to review the contract and although we discussed this with three different staff - no one corrected this. We had been there for hours with a two year old and signed off on documents repeatedly saying we would review for the 3 days. We were charged far more for the vehicle than quoted, did not receive any incentives advertised including loyal customer although we traded in a Hyundai which was paid in full. We were there until closing and returned the following morning at opening with the discrepancies in charges and were basically laughed at and told we signed it - it's ours and there is no 3 day grace period in Maryland and they were under no obligation to tell us that even though they knew we were operating with that assumption. We have tried to resolve this over the past few months and they do not return calls, e-mails or letters. We ended up trading the car (which was useless because of the size and was misrepresented) with another Hyundai dealership (College Park the absolute best!!!) and found that Pohanka never cancelled the optional coverage as requested (this coverage can only be cancelled by the dealership) and Pohanka will not return calls or e-mails. We have paid close to $700 for insurance that we cancelled in April 2014 for a car we no longer have. Pohanka crossed the line of unprofessionalism to downright disrespectful when my last attempt to reach the manager, Mr. Leeds, was transferred to many offices and placed on hold finally with someone finally hanging up on me when I began to talking. Read the yelp reviews before you purchase -- this is standard procedure for them -- I wish I had. RUN from this dealership!!!

Lola

Jan 2, 2015

After dealing with a different area dealership for the last two years and being told I can't have the vehicle I want. I felt taken advantage of. I went to Pohanka Hyundai of Capital Heights. There I met Mr. Raymond Walford who sat down with me and asked my exactly what I wanted and didn't past judgement on me. Instead he processed my past experiences and I walked out of the dealership with exactly what I asked for. I would "HIGHLY RECOMMEND" Mr. Raymond Walford and the Pohanka dealership to everyone looking for a vehicle. I am now a memeber of the Pohanka Family!!!!!!!

caveman

Dec 22, 2014

Highly recommend this dealership from sales the entire staff. Saleman was professional, knowledgeable and best of all, did resort to pressure sales tactics. The finance department got me better rates than I could get from my credit uninion which is highly unusual. For one of the few times I can remember, I walked away with a very positive feeling and experience with my car purchase. I will come back to this dealer the next time I'm in the market for a car!!!

nmwilson81

Dec 6, 2014

I had a great experience at Pohanka. The salesman that helped me was Raymond and he was amazing! Helpful, caring, informative. He made me feel very comfortable throughout the entire process!!! If I could rate him at 20 stars I would!

scorpio767er

Nov 23, 2014

I had been looking for a new car because my Toyota failed me. I had been car shopping at different dealerships trying to get the best deal. I met a salesperson by the name of Danny Pena who I was really impressed with. This is my 4th time buying a new car and I can say that I have never had service like this. He was really attentive to my needs and didn't just try to sell me a car. He made sure that all of my questions and doubts were answered. After going back and forth on different cars, I was able to finally decide which one I wanted and he did a great job in closing the deal. If you are going to buy a car, I recommend you have Danny Pena handle the sale. Due to his professionalism and business acumen, I will buy from Pohanka again.

bigzowe

Nov 21, 2014

I Lorenzo Thompson experience with pohanka was excellent. All his hard work ended with me having my the car i love. Will recommend any friend or family to Mr. Warford. Superb dealership. Thank you again.

sam3825

Nov 11, 2014

Just purchased a used 2014 Honda Accord from Pohanka Hyundai that we found using USAA's car buying service. Our salesperson, Danny Pena, was very accommodating in finding a time we were able to make the trip to the dealership. Throughout our test drive and purchase, he was extremely friendly courteous and helpful in getting us the monthly payments to fit our budget. He was interested in making sure we were happy with our purchase, not just selling us a car. The rest of the staff were also very courteous and helpful, and overall the process of buying this car was very positive.

Melyssa Laird

Nov 2, 2014

I had the best car buying experience with Mr. Raymond he was very kind & respectful he educated me on buying a new car & cars n general he made me feel very comfortable buying a new car no pressure to make a quick decision he pulled strings for me to be able to get the car or my dreams i am so grateful.

DavJohn

Oct 30, 2014

I found this location to be easy to work with and there was no high pressure. Everyone in the dealership was friendly which added to the casual, relaxed atmosphere. I worked with Danny Pena who explained every step of the process. He was patient and answered all of my questions. He made sure that my needs were met. This was by far the easiest purchase I have made. I would definitely recommend Pohanka and I would buy from them again.

A. Jackson

Oct 18, 2014

I had a great experience at Pohanka Hyundai. Tamara and Danny Pena helped me out. They were wonderful. They helped me get my first car and I'm happy. Thanks again Tamara and Danny.

Sherbriana

Oct 13, 2014

Just purchased a 2015 Genesis from one of the most amazing young man named Danny Pena. He was very friendly, persistent, knowledgable throughout a difficult sale and two trips to the dealership. Throughout it all he remained very courteous and professional, and honestly if it wasn't for his great personality we would have waited to purchase a third car we didn't need. Once again, hats off to Danny Pena and the rest of the sales team that made our shopping experience outstanding

lafonda.carvey

Oct 1, 2014

Raymond Wayford is the man to see! I spoke with Mr. Wayford over the phone because I was out of state, we worked the deal I told him what I needed and what I wanted, I send my husband to the dealership, within in a hour of his arrival Mr. Wayford had him in finance doing our deal. We walked in with our own finance, but Pohanka was able to get us rates with another company that was better than what we had. Thank You, Pokanka and Mr. Wayford a job WELL DONE. We'er loving our 750i, along with the notes! The Carveys

Tamara King

Sep 18, 2014

My salesman Don Wiseman made my car buying experience so wonderful! it was a smooth transition, as I was able to leave with a brand new car, 2015 Hyundai Sonata. His customer service was outstanding and I would most defnitely recommend any potential buyers to seek his service.

marak2005

Sep 18, 2014

I just purchased a 2015 Hyundai Sonata from this location. I have to say Don Wiseman is who you should ask for, he is simply amazing. I cant thank him enough for making my car buying experience such a pleasure. He made it such an easy transition. I would most definitly by from him again, his knowledge and customer service is simply outstanding!!

Scalleywag1

Sep 9, 2014

Arrived at the dealership and knew the car I was interested in purchasing. Before parking my vehicle there was a salesman at my car, not a good thing. My attempt to purchase the vehicle was anything but pleasant. I visited another dealership a few days later and had an awesome experience and purchased my new vehicle.

yvettemp

Sep 1, 2014

I walked into Pohanka wanting to buy a nice used car, with low miles for a very good price. When I arrived there was a tent sale, hotdogs, a DJ, and swarms of customers. Needless to say everyone was very busy but the atmosphere was very comfortable. There was no pressure just friendly sales persons, warm hospitality and complimentary lunch. Danny Pena welcomed us with a very warm smile and worked relentless to get me an excellent deal. If you are serious about buying a car go see Danny Pena, he is serious about getting you the best deal on a great car. I commend the supervision and all employees at Pohanka Hyundai in Capitol Heights. Thank you for your outstanding Customer Service.

Barbara Eloi

Aug 29, 2014

Was very satisfied with the service. The agent was very helpful in helping me select the right vehicle.I am very pleased with my new car.

Laur

Aug 21, 2014

Danny Pena with the Capitol Heights Pohanka helped make my first time car experience easy and painless. He went above and beyond to make me feel comfortable and to work with the facility to ensure that I could fine everything I was looking for in a vehicle. I highly recommend this dealer and Mr. Pena. My only star off was not related to the service while buying my vehicle. I had difficulty reaching the financial department and having them return calls. The staff is amazing in person though and they figure out how to get you what you need, even if you just happen to be stopping by.

saml320

Jul 27, 2014

I recently went to Pohanka Hyundai to service my 2013 Hyundai Sonata with an oil change and walked out with a 2015 Hyundai Sonata thanks to Mr. Raymond Walford who assisted at making this possible & stress free with the terms and conditions very suitable for me even though I had no intentions on a new vehicle purchase.

Dee

Jun 30, 2014

I am writing you to let you know how I was treated in one of your Dealer Ships.I am a previous Hyundai owner and was looking for an SUV because I can know longer get into and out of my car comfortable because on Rhum. Arthritis . I went to Pohanka Hyundai located at 1770 Ritchie Station, Capitol Heights Md. With a per-approved 15000.00 check and a trade in 2002 Jaguar w 58000mils and also willing to give my last saving 2000.00 to get a vehicle. I dealt with Manager Don Glorius. He had me get up walk over to see him (mind you I walk with a cane) to let him know that I was serious in buying a SUV. Not only did I walk out with out a car I was embarrasse with this type of behavior. I have never been insulted by a dealer representation. I am 55yrs old veteran and would not have gone there if I didn't want to buy. Also If I had know this is how I would have been treated I would not have gone there nor will I return to this place even for services. Thank You for your attention.

Think Green

Jun 30, 2014

I went to this place for service to my car two days in row. They told me both day, it will only take 2 hours. I went Saturday and Sunday and both day waited 3 hours and gave up and left home. I had to go to other regular mechanic to fix my car. I wasted my 6 hours on weekend for nothing. I ll never go to this place.

Verna

Jun 25, 2014

I want to thank Raymond Wilford for the experience in my purchase of the Sonata which my daughter and I love

Lisa Nicholson

Jun 17, 2014

Danny Pena was outstanding. He made the process painless and I purchased the exact car with payments I wanted.

Jennifer Gross

Jun 14, 2014

I would like to give Sales Consultant Danny Pena a standing ovation!!! He is very informative, patient, kind and funny. Mr. Pena makes you feel comfortable with the whole process of purchasing a car. I will be recommending all friends and family to Mr. Pena. Keep Up The Great Work

Deecar

Jun 6, 2014

I came to Pohanka looking for a car for my daughter. I was greated immediatly and did not feel any pressure to make a deal. Raymond Walford was my sales person. He was friendly and knowledgable. I did purchase a vehicle during this visit and had an overall grerat car purchasing experience. I will refer Raymond and Pohanka to friends and family.

Don Wiseman

May 24, 2014

This was my first experience buying a car. I was nervous going into the dealership but I was greeted by a wonderful sales consultant, Don Wiseman. I felt like he really cared about making me feel comfortable. Even when I was worried about pricing, he assured me he would do his best. He answered all my questions and was very patient with me ( I'm very indecisive!). I want to thank him for taking his time with me and making me feel comfortable with every decision I made! :) I would highly recommend Don Wiseman when you come to buy your car here!

Boughtmyfirsthybrid

May 19, 2014

Raymond Walford was helpful salesman and intent to see me in a new car. The overall experience was pleasant; I would recommend checking out this dealership to anyone looking for a car.

MiMi0810

May 5, 2014

Danny Pena was a great sales person. He made sure that our request for a used car was met. I absolutely love the Honda accord. It's clean,good tires,and runs very well on gas. It is fast justlike I expected it to be. I definitely would recommend this dealership to someone-else and also refer them to Danny Pena. Thanks again!!

Mandisa W

May 2, 2014

I just bought a 2010 Toyota Camry LE (Pre-Owned) from Danny Penny. My husband and I went to only look but couldnt resist the great deal that was on the table. The moment I test drove the car, I knew it had to be mines. Danny was very friendly and made me and my husband feel very comfortable. He provided a step by step process and was there to answer any questions we had. This was my first time purchasing a car and the experience was a good one. I definitely appreciate the excellent customer service shown from Danny and the entire team (financial officer, the manager, etc.) at Pohanka Hyundai. Thank you all for working with us, A+1!!!

Nic haze

May 2, 2014

I had a no hassle purchase at hyundai off the capital beltway exit 13. Don Wiseman assisted me with my purchase and was quite helpful by getting the vehicle at the price that I wanted.

DSHARPS

Mar 26, 2014

Excellent Customer service made sure I was completely informed and set up in my new purchase even set up my first service for my new vehicle..

Juni

Mar 22, 2014

An all around professional as well as knowledgeable, the service provided was exceptional. We applaud you Mr. Don Wiseman for your kindness and down to earth demeanor. You have shattered all the stereotypes of a Sales Man and performed with great diligence in assisting with my first car. Thank you! P.S. hope to get your autograph if they do another Lincoln movie.

artistman

Mar 16, 2014

When we first walked into the Dealership, Raymond Walford greeted us with a smile. His affable character and personality exhibited the welcome a customer looks forward to when purchasing a vehicle. He showed us the car we were interested in, let us test drive it, and then sat down with us and we started the process. He was not only professional and knowledgeable, he also made the experience stress free and relaxing. The entire staff there were also just as professional and friendly and the atmosphere was great. I would recommend this Dealership to anyone and tell them to see Raymond Walford. Jeff Fox & Tanya West

jelantra

Feb 19, 2014

After spending 4 hours at Bowie Honda and getting the run around from the sales team there I left and went to Pohanka at Capitol Heights. I entered through the Hyundai section. The Sale Person, Raymond Walford approached me and asked if I needed help. It was a breath of fresh air to know that sale rep at Pohanka recognized customers whether they are there to make a purchase or just looking. I was interested in a Honda Civic and wanted the Honda department. He could have just pointed me in the direction of the Honda area, but he offered to walk me there and that I considered a good customer service. I did not make it over to the Honda section because we chatted about Hyundai vs Honda and he offered me the option to test drive both the Honda civic and the Hyundai Elantra. I took a past on the test drive on the civic because I was familiar with it, but took the offer to test drive the Hyundai. After couple minutes driving the Hyundai, I was satisfied and went back to the showroom. He asked how was the test drive and if I had any questions about the car. I love the drive and feel of the car, so I asked some more comparable questions about the Honda Civic vs the Elantra. Raymond was very knowledgeable of both cars and provided me all the information I needed to make a decision. One of the things that I admired about Raymond is he never gave any negative points about Honda or pursued me in any way. He is just a respectable sales person and wants a satisfied customer. I was ready to make a purchase, but did not want to go through another ordeal like I did at Bowie Honda. Raymond assured me that at Pohanka they do not treat customers like that. They keep their customers informed throughout the buying process and he demonstrated that to me. I got the Hyundai Elantra! My experience at Pohanka was the best! He walked me through the process keep me abreast on the status while I waited for all the approvals and notified me immediately when all the approvals was done. After he handed me the key to my car, he took me to the car and showed me the features of the car and even walk me through setting up some. I rated Pohanka a great car dealership and Raymond Walford an excellent sale person. I would recommend Pohanka Hyundai and please ask for Raymond. The best sale person one can ever ask for. He even followed up the next day with a customer call to make sure everything was alright.

GSpinelli

Feb 11, 2014

After many years of loving my Lexus, I decided it was time for a new car. After researching cars online, I decided to check out the Equus and loved the bells and whistles of the car, along with the look. It was July of last year when I test drove the car I wanted and I noticed some terrible thumping noise and some vibrations. The dealership said it was from flat spots in the tires and fixed it and it seemed just fine after that so I bought it. This turned out to be huge mistake.As soon as I drove it home I noticed more vibrations and the dealership claimed it was probably a balance issue this time. I brought it back in after a week and they supposedly fixed it by replacing a balancing weight. I went away on vacation for a little while, came back and the car was still not driving right. This is now October, I bring it in again and they changed the drive shaft, and two rear axles. Car still vibrating. Now it's November. They tell me to bring it in later in the month when they would have new tires and a regional manager could speak with me.SO I wait and on Nov. 25 we test drove the car with the regional manager and service manager of the Alexandria Hyundai. We ALL agree the front end vibrations are still there. The local manager says changing the tires in his opinion would do nothing. The regional manager asks me to wait ANOTHER two weeks for some engineers to take a look at it and I told him I'd had enough. I told him the car was a lemon and I wanted a new one to replace the POS they sold me. They've declined and I've hired a lawyer. They refused to work with me on this and now we are going to court. Stay away from the Equus, and for that matter, stay away from Alexandria Pohanka in Maryland. Not worth the headache for the extreme price tag. Dreaming of having my old Lexus back!!!

shamody1177

Jan 29, 2014

Danny was a huge help in finding me my dream car!! Danny fit all my needs to buying my first car. Danny was a GREAT salesman!!

TLathon

Dec 31, 2013

I had a pleasant experience at the Pohanka Hyundai. Danny Pena was my sales guy and he sweated bullets for me. Danny found my car in 3 days after I gave him the final OK. Danny made sure that I could contact him with any questions that I may have had. He had awesome energy with this sale and was excited to sell his first AZERA on the account of me. He was happy he sold the car and i was happy with the sale. Granted the pricing for the AZERA is way more costly and I lost a lot of features that I had in my trade in, but all in all. I had a great experience with the service that I received from this dealer

DCDan

Dec 28, 2013

I was nervous about buying my first car but Danny Pena helped calm me down. He was funny, compassionate and I felt like he really tried to give me the best deal he could. I really enjoyed the experience and I've told everyone I know to make their next car a Hyundai.

crews1067

Dec 27, 2013

My experience at this dealership was good and had I with great respect. I enjoy negotiating the pricing for my 2013 Hyundai Sonata. Thanks for you helpfulness with purchasing a new car.

_Arletta

Dec 23, 2013

I'm writing this review to share my wonderful car buying experience with other potential buyers.My visit to the Pohanka Hundai dealer on (21 Dec 13) was nothing short of amazing. As we walked into the dealership I noticed how clean, neat, and friendly the environment was. My family and I were greeted by a salesman that took interest in not only me but also my family by becoming acquainted with our names. Next he asked what sort of vehicle was of interest to me - I didn't have a preference so he proceeded to show us the cars on the showroom floor as well as the lot outside until I came up with what I thought was a good fit for me. He was able to answer every question with poise and confidence. Since this was my first major purchase without my spouse, I was sort of nervous. As he walked me through what appeared to be a seamless process, he reassured me by way of his actions that he was in control of the car buying negotiations on my behalf which put me at ease. He never once pressured me to produce what I wasn't comfortable with and I was able to drive away with a brand new car. The process was short and sweet. He took his time and patiently walked me through the many highlighted features and controls of my new car. I will recommend this dealership, particularly Mr. Raymond Walford to my family and friends. This is the only dealership from experience that I have given a (5) star rating which still cheapens their worth because they are an outstanding dealership that deserves (6) stars for AMAZING!!!

csamos24

Dec 10, 2013

We were searching for a 2013 Hyundai Santa Fe GLS but were interested in a color that no dealership in the DC metro region seemed to carry. After some searching, we saw that Pohanka was the only dealer in the area that had a Santa Fe in the color we wanted. As VA residents, we hadnt purchased a vehicle out of state in over 14 years, but decided to give Pohanka a try. Our salesperson was Danny Pena (assisted by his floor partner Riddick), who was responsive, courteous and knowledgeable from the start. He explained features of the vehicle and gthe buying process, and after a brief negotiation and financing application, secured the vehicle at a better price than we were given by another dealership for one wit fewer features. The process was smooth and the entire Pohanka staff, from the finance team, to the sales managers and service department (to whom we were introduced during a brief tour) were all professional, courteous and knowledgeable as well. I would absolutely do business with Pohanka Hyundai again and enthusiastically recommend the dealership to anyone looking for a high level of customer service and a great deal on their vehicle of choice.

natbijou1

Nov 13, 2013

The was an overall excellent experience for me. After doing my research, I knew what type of car I wanted and how much I wanted to spend on it. At Pohanka Hyundai, I found more that what I was looking for in a car, and was able to get a better price than I was expecting. Raymond was very patient with me and Joanne in financing was very helpful. I would recommend this dealership to any one.

Kenni

Nov 12, 2013

I recently purchased my vehicle from the King of the Beltway and they as a team made my buying experience worth it. After being belittled and almost taken advantage of by another dealership not worth being named (College Park) Pohanka Hyundai took care of me and made true I was comfortable throughout the entire process. I was referred to LaShawn from a friend on facebook and when I say I felt like family from the time I called her to this very moment (Today is my birthday and she called to sing me happy birthday) Not only did I get the best deal but I felt comfortable in their beautiful facility clean spacious and they have a very cute staff lol anyway everyone should definitely buy from Pohanka Hyundai don't cross the imaginary line on the parking lot to Honda though they get a little sensitive Great job guys Thanks LaShawn JoAnn and the entire staff I really appreciate it -Kenisha

SherrDC

Nov 8, 2013

Great Service!!! I love my car!!! Great Service!!! I love my car!!! Great Service!!! I love my car!!!Great Service!!! I love my car!!!

Q.

Nov 5, 2013

I recently traded in my 2011 Sonata for a newer model and I was assisted by Raymond. He said that he would guarantee that I walked out of there with a new car and he was right :)

A and A mom

Nov 4, 2013

I just bought a 2013 Hyundai Sonata Limited from Danny Pena and I have to say that the experience was great. He went above and beyond the call of duty. I test drove the car and he explained all of the features with great detail. He kept me updated at every step of the process and provided explanations. Once the process was over he actually set up my Bluetooth feature and gave me a step by step tutorial on how to use the navigation, phone and radio! This is my 6th new vehicle purchase and he was by far the BEST salesperson I have worked with! Keep up the great work Danny!

ricij

Oct 30, 2013

Dan was great. He took his time to show me all the car features. I was only coming to "look", but ended up buying a top of the line elantra. I look so good in my new whip!

Paul and Quinn

Oct 25, 2013

My son and I had a great experience purchasing a 2012 Hyundai Sonata working with salesman Dan Goodwyn and his colleague in finance, JoAnn Nolta. They made the whole process very painless, found me a better financing deal than even my credit union was offering, and my son is thrilled with his Sonata. You won't go wrong working with Dan.

StephanieVale

Oct 22, 2013

Everyone was very friendly. Raymond walked up to us polite as can be. I wanted to test drive two different vehicles (one Hyundai and one Honda). Raymond had no problem with that and walked me next door to Honda and set me up with a Salesperson. He never once knocked a Honda. After test driving a Honda I went right back to Raymond and he helped find the exact car I was looking for. He then sealed the deal and a couple hours later I was out the door with my new car. The day after Raymond called to make sure everything was alright with my new purchase. I even had to return to Hyundai a few days later and Raymond came right over and chatted.

Romico Davis

Oct 19, 2013

Hi this is Romico. LaShawn just recently helped me buy my Toyota Camry SE. I really appreciated the time she took to explain everything to me, and my mother. She did her absolute best to advocate for me and get the best deal she could. She managed to be very professional, while still showing concern. She didn't treat us like her next "Deal". She also seems like an excellent mentor for Seth. I am more than satisfied with the customer service she gave and my mother gives her 2 THUMBS UP!

smoch1734

Oct 16, 2013

Danny gave me a good quote on a new 2013 Elantra. It was a fair quote and much better than any others that I had seen. It was nice not being hassled by salepeople. It made purchasing the vehicle easier.

SayG

Oct 7, 2013

I decided to come to Pohanka Hyundai after hearing a commercial on the radio. This is where I would begin my search for a new car. Even though I didn't end up with a car that day, I just wanted to comment on the excellent customer service I received from Don Wiseman. While showing me around, Mr. Wiseman was very patient and knowledgeable of the car inventory. If you are someone who is looking for a first car, he would be the one to help.

Shelby I

Oct 6, 2013

I just bought my 2013 Hyundai Elantra from Delphine Wilks at Pohanka Hyundai. I have to say that this process went much smoother than expected. I named price and they did their best to get me to that number. I was in and out with my brand new car in about 2 hours! If you are looking for a quick and knowledgeable sales representative, go visit Delphine!

KK

Oct 5, 2013

Purchased a new 2011 Elantra from them a few years back when they we're in Marlow Heights Maryland on saint barnabas road. Long story short, I left the dealership after 6 hours not even 100% satisfied. Fast forward 2013 and I am looking for a SUV. I was greeted by Andrew Kelly who was genuinely up beat. I told him who my previous sales person (not going to mention) was no longer with the company and I shouted "GOOD!" I told him about my last purchase experience with them and he mentioned the whole management team has been reconfigured. I was excited but kept my cool because I didn't want to seem like the anxious female customer willing to sign any paperwork handed to her. To my surprise they actually presented very attractive numbers up front! NO NEGOTIATION REQUIRED! Needless to say it was a painful process. Granted my information was in the system already but I still had a trade. The process only took a little under 2 hours. I want to thank Andrew Kelly, Daniel Leeds, Eric Woodward, and Bill Nash and the whole Pohanka Hyundai team for treating every customer like they are your last! Proud 2013 Hyundai Santa Fe customer!

BabyBballa

Oct 5, 2013

My car buying experience at Pohanka Hyundai was fun and quick. I had an idea of what I wanted and LaShawn my salesperson gave me all my option plus their pros and cons so I could make an informed decision. I decided to purchase a 2010 sonata and I was given a great price the first time. I think I was completely done with the process in 2 and a half hours which went by fast. Their facility is huge, clean and the sales team are very welcoming. I think almost everyone said hi when they walked passed and we were offered refreshments by a couple people. Definitely go to Pohanka they will keep you laughing and you will get a good deal. GREAT people

jbiele

Oct 5, 2013

After having a terrible experience with another dealership, I contacted Danny Pena at Capitol Heights Pohanka Hyundai. I told him the exact vehicle I wanted and that I had a quote from that other dealership; he immediately sent me photos of the vehicle (in stock) and promised to match the quote. I drove from Virginia, they had the vehicle, matched the quote, made arrangements for my rental car to be picked up and I drove home that day in my new car! The entire process was seemless; everyone at the dealership was professional and the customer service was excellent. I highly recommend Danny and the team at Pohanka; thank you!

Maria Reyes

Oct 4, 2013

I came in with my kids for a new car and met Danny Pena. He showed us around offered my kids cookies, coffee, or hot chocolate. He was very patient and I was worried because I don't speak very good english. Luckily he spoke spanish. He showed me options and I walked away in my new Red Hyundai Accent. He called me to see how things are going and I said very well. He asked me if I could write him a review, so I had my daughter help me out, because he is a very good person and I was surprised that I didn't feel pressured to buy a car. If you are looking for patients and someone who will tell you could trust I would tell you to go to Danny. He was great! Gracias Danny de la familia Reyes

MariaReyes5

Oct 4, 2013

Danny Pena was very helpful. He was patient and showed me and my family courtesy. I was happy to see that someone their at Pohanka spoke spanish. I took my kids with me so they could translate but Danny helped us. Gracias Danny por un trabajo bien hecho estoy sumamente alegre con mi Hyundai Accent Rojo!

cherrypop1010

Oct 3, 2013

My experience with Min Park was excellent. Very patient and stress free. He guilded me every step of the way because I was a first time buyer. I will be referring him to all my friends, co workers and family.

Hyundai Elantra Owner

Sep 12, 2013

Pohanka Hyundai found me a fantastic certified pre-owned car in my price range. Their staff was very pleasant, and the dealership is practically brand new. The process was fairly simple, which was helpful to me as someone new to the process of working with a dealership.

cheryljmd

Aug 11, 2013

We visited this dealer because we wanted to see a specific car that we were wanting to purchase at another dealer that we really liked. We were up front and honest about this with every person we encountered but they insisted on trying to beat or match the deal that we received. They were aggressive and pushy and I didn't feel comfortable at all there. They kept mentioning that they had a brand new facility but never actually told me what "deal" they were planning on giving me so I suspect it was all talk. They refused to give me anything in writing and I didn't trust them at all. I will never be going back there again. They should be very careful because Ourisman Hyundai of Bowie is very close and the buying experience is totally different. Everyone is up front and honest and they aren't afraid to back up their words with paper. I highly recommend them.

Sully

Aug 3, 2013

Just recently purchased a used vehicle from this dealer with the two year pohanka warranty. Seemed like an awesome deal I've been researching for awhile. Upon purchasing the vehicle all the sales people including the sales manager couldn't find the vehicle should have been a sign there but I continued to go further. Eventually they found the vehicle and came up with excuses why the couldn't find it seemed fair. After being at the dealerships for 7 hours I finally purchased the car. I didn't not take the vehicle home that evening being it has a scratch on the bumper and they were gonna fix it and they would deliver the car to me in two days they have me a loaner vehicle being I had no other way for transpiration. After the end of day two I called to speak with my sales person of coarse he was not there and no voicemail available I tried his cell phone number of coarse out of service. Afer attempting numerous time and auguring with the receptionist who seemed like she hater her job and never liked it I got thru to a sales manager I think but he acted like he never heard of the vehicle I just purchased and told me it was my fault and to wait for my sales person to call. After a week without my vehicle and minimal contact with the dealership I have my car. All in all I will not return to the capital heights dealership I can't believe how they would treat a customer who just purchased a vehicle and one that has bought from Pohanka honda before. I will never go back there and I will be writing reviews on all the review sight I can so no one will have to go thru what I went thru.

Yaakova

Aug 1, 2013

I looked to buy my vehicle through both Costco's car buying service as well as USAA's car buying service. Pohanka was one of the dealerships that came up. Delphine of Pohanka was the only salesperson to call me, rather than sending me an email response. Delphine was very helpful and together with the sales manager was able to beat USAA's target price by hundreds of dollars. She exerted no pressure on us to purchase anything we did not want, she even offered us her discount for extras if we wanted, which we did not end up purchasing.Financing was a breeze. Delphine took care of everything. We just sat there as she walked papers around the dealership. She arranged for our trade-in without the vehicle even being present, just form our description and a couple of pictures and they kept their word on the valuation even when we brought it in the day after the sale.The only time we had to get up was to see the vehicle and go to the business office to sign the paperwork. By the time we were finished with the paperwork, Delphine had our car ready and waiting for us. She then patiently explained all the features and hooked up my phone to the Bluetooth. We were at the dealership just 2.5 hours and then drove home in our new Elantra.We thank USAA, Delphine Wilks and Pohanka for a great car buying experience.

svtaylor

Jul 29, 2013

Mr. Anene went out of his way to provide not only the best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Anene gave me the best price. He also gave me a careful, honest explanation of the price and the process of buying a Sonata. Everything about the process was smooth and I am very happy. I wholeheartedly recommend Pohanka Hyundai, and especially Mr. Anene.

Slicks1013

Jun 29, 2013

I did buy a car there but would never again.... Customer service is poor at best... Service dept took forever... Unprofessional. Got a trainee pawned on me who was more concerned with his Facebook page... No one wants to have time wasted especially when u come prepared.... Didn't even give me a full tank of gas... Called min... He apologized... Didn't even offer a gas card... Really!!! Poor service

Rebecca G

Jun 6, 2013

Absolutely the most horrible experience I've ever had with a place that is supposed to be a professional business. I bought a 2005 Toyota 4Runner from Pohanka Hyundai in Capitol Heights, MD. I was assured the car had been checked out and given the thumbs up by their service dept. It only had 37k miles on it and came with two warranties from the dealership as well as the remaining Toyota warranty good til June 26, 2013. Within 10 miles of driving away from the dealership the check engine, vsc on and vsc trac lights came on. I immediately drove back to the dealership where they profusely apologized and took it to the service shop to hook up to the machine. They said the catalytic converter went which is strange but no problem because it's covered under the Toyota warranty. I live in MA so they said I could take it to any Toyota dealership in MA and get it replaced for free. I did that when I got home and while replacing the cat they discovered other issues which were not disclosed to me. I informed Pohanka of these issues and they promised me they were mailing me a check for $400 to put towards the repairs. I went ahead with the repairs which cost me $610 plus a rental car while they were done. I never received the check. After getting those repairs done I had my car back for about two days before all the lights came back on! There are now even more repairs needed and I've been calling and emailing Pohanka Hyundai every day since May 22 with absolutely no response whatsoever! They never sent the money they promised and will not even speak to me or email me back. I am absolutely furious! They knew they were selling me a broken car and completely lied to me and misrepresented themselves. Thinking of buying a car from this place? RUN THE OTHER WAY!!!!!!!!!!!!!!!!!!!!!!!!!!

nscolon

Apr 26, 2013

I was looking for a new vehicle because I needed more room. I checked a few Hyundai dealerships and Min was about one of the less interested person to put any effort for me to buy a car from them. He told me during the conversation that "I would never do that for a customer", "I do not think the car will come in that color" and other comments that kept making think that he was just not interested in me to buy a car from them. One of the best comments was "when you are ready I will give you the best price possible"! I already had a very good quote from College Park (were I ended up buying my NEW car!!!!) The exterior and interior colors I wanted the accessories I wanted!!! everything he said that it might not come!!!

kjd112

Apr 20, 2013

I originally set an appointment to meet with Ronnell Seales. When I arrived at the dealer for my appointment however, I was told that Ronnell wasn't there yet. I then called him and he told me that he would be there very soon and to speak with another guy who was supposed to be waiting for me- turns out that guy wasn't there either. When I called Ronnell back he then decided to ignore my calls. He never did show up so I ended up speaking with another sales person. This guy was nice and friendly but he had no idea what cars they had on the lot, or even how to navigate the dealer's website. I told him that there was a specific car that I was interested in that was listed on their website. When he was unable to find it and told me they didn't carry the car, I pulled out my laptop and showed him myself. He told me that this car was at another location and he would contact that location the next morning and then give me a call. He never did call and I never heard any more from Ronnell either. I was really excited about buying a car from Pohanka Hyundai because I was referred through the Navy Fed Auto Buying Program. However, after this experience I went elsewhere and got a much better deal. I am definitely going to contact Navy Fed about the experience. conclusion: TERRIBLE CUSTOMER SERVICE, DON'T BUY HERE!

K.

Apr 19, 2013

I originally set an appointment to meet with Ronnell Seales. When I arrived at the dealer for my appointment however, I was told that Ronell wasn't there yet. I then called him and he told me that he would be there very soon and to speak with another guy who was supposed to be waiting for me- turns out that guy wasn't there either. When I called Ronnell back he then decided to ignore my calls. He never did show up so I ended up speaking with another sales person. This guy was nice and friendly but he had no idea what cars they had on the lot, or even how to navigate the dealer's website. I told him that there was a specific car that I was interested in that was listed on their website. When he was unable to find it and told me they didn't carry the car, I pulled out my laptop and showed him myself. He told me that this car was at another location and he would contact that location the next morning and then give me a call. He never did call and I never heard any more from Ronnell either. I was really excited about buying a car from Pohanka Hyundai because I was referred through the Navy Fed Auto Buying Program. However, after this experience I went elsewhere and got a much better deal. I am definitely going to contact Navy Fed about the experience. conclusion: TERRIBLE CUSTOMER SERVICE, DON'T BUY HERE!

Stephanie Davis

Oct 5, 2012

I started out at this dealership with another sales person that kept me waiting for almost an hour in order to test drive 1 vehicle. I wasn't sure whether I wanted an SUV or a car and wanted to test drive both. This sales person didn't want to make the time to work with me and gave me erroneous information when talking about the vehicles.Mr. Seales offered to take over and walked me through the pro's and con's of SUV ownership vs car ownership. I test drove 2 SUV's the Tucson and the Sante Fe. I loved the Santa Fe, but thought it was just a little too big for my driving purposes. Mr. Seales was very patient. He was very knowlegeable about all vehicles that I wanted to test drive. He spent 4 hours with me answering all my questions. My last car was a Honda. It was 16 yrs old. I loved that Honda so this was my first time having to purchase a car all on my own. The experience overall was very comforting, I wasn't rushed and appreciated his patience. When I made the final decision, I called him up and he came by to pick me up (I no longer had a car) and we finalized the paper work and took a quick review of how the car works. Once he turned me over to the finance department again everything went smoothly and I have a car note that doesn't break my budget. I am loving my 2013 Hyundai Sonata Limited. I only wished that I had the backup camera but you can't have everything. I would definitely recommend Pohanka Hyundai to others. This actually is the 2nd car I have purchased from Pohanka. I once purchased from Pohanka Oldsmobile. I look forward to the relationship I will build with service for the up keep of my car. My first appt is scheduled for Wed, October 10, 2012 and I am sure they will resolve whatever issues I have.

d_down

Sep 22, 2012

Mr. Min Park went out of his way to provide not only the best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Park gave me the best price. He also gave me a careful, honest explanation of the price and the process of buying a new Sonata. Everything about the process was smooth and I am very happy. I wholeheartedly recommend Pohanka Hyundai, and especially Mr. Park.

huixu

Sep 13, 2012

I liked the cheapest out-of-door price compared in 50 miles around zip code 22312, and give Min Park's extra mile service a 5 of 5.

Mrarmisi

Aug 6, 2012

I was initially attracted to Pohanka Hyundai because of the professionalism of my Sales Associate, Bill Edwards. His responsiveness to my questions, keeping me informed about all details of my car and ability to communicate in a timely manner both via email and phone made this an awesome car buying experience. The process was easy, the professionalism was second to none, and I would recommend both Bill and Pohanka Hyundai to everyone. Happy driving!

notopohanka

May 11, 2012

Did the classic "Bait and "Switch" quoting me a price on the phone which was confirmed by email by the sales rep, Raquel Eaton. That email detailed all options and the make, model and year. Knowing how many dealers do the bait and switch, I contacted the general sales manager (Kip Douglas) via email to confirm the pricing prior to traveling to the dealership. He would not honor the price confirmed by his sales rep and proceeded to tell me there is no way anyone would sell the vehicle for the price his sales rep had just confirmed with me. He failed to acknowledge the commitment his sales rep made and his actions suggests that the sales reps have not accountability for how they represent the dealership and can not be trusted to do so, despite being told that the price agreed to had been approved by management. They also did the bait and switch on model year, saying their pricing was based on a 2012 rather than 2013 model, when 2013 was cited in all of our written correspondence. Kip Doughlas then quoted me a price that was close to $2,000 more than what his sales rep quoted me. The Stay clear from Pohanka Hynudai.

kwiswell

May 4, 2012

I hate buying cars...I'd really rather have a root canal than go to a car dealership. However after buying from Pohanka, I no longer feel that way :) I found a used Santa Fe I liked online however had no way to go look at the car as our only vehicle was in the shop. Diego, our salesperson, was awesome! He followed up with me via email and phone. He came out to our house (30+ miles away) and picked us up in the vehicle to take us to the dealership. He was warm, personable, knowledgeable, and efficient. We were never turned over to another manager or supervisor - we only dealt with Diego and Finance.We had had a foreclosure on our credit and weren't sure how easy it would be to finance a car - Pohanka made it a breeze. Michael, in Finance, was great - there were no hard sell tactics, just efficient, knowledgeable, caring service. If I had known buying a car could be this easy, I would have done so much sooner - I would definitely buy from them again!

joycewillis

May 3, 2012

Dealership was a great. Min Park found the car,we went in and was very pleased bought the car same day and drove it home.

Crossover

Apr 14, 2012

This dealership was the worst I have ever experienced. We were promised to be able to look at the exact car we wanted, but neither were there. We drove almost 3 hrs. to get there and spent another 8 hrs at the dealership. It seemed like nobody knew what they were doing or what was going on. The car was not prepped thoroughly and there were parts missing.

jgutierrez79

Apr 13, 2012

I applied through truecar.com and was given a list of several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my situation. I was looking to trade (I am a current hyundai owner) out of my currect car and into a New Hyundai Genesis. I gave him a price I was ready to pay and recevied an email he would be working on this with me. Communication at first was good, then when I requested to be given the sales figure, percentage rate, details of the purchase was told he would get the information from his manager and have it to me the next day. 24 hours later, no information. I emailed Min telling him I would be looking else where due to the fact I was not given the information but asked to put down 4k down payment and I could do half now and half later after signing even though I did not know any of the information. I recevied an email stating that I should just "google" the averages and that would give me my information. In my opinion any sales person who does not want to honor their word, or give you facts is a dead give away to stay away from the dealership. I still have not heard from the sales person or been given any information on the 2012 purchase. Very shady deal with this dealer at your own risk.

Car Shopper

Apr 11, 2012

When I pulled up to this dealership I could practically see the drool coming down the side of the salesman's chin. He was sure that he would be able to sell me a car that day. I explained I was "just looking". He was very nice throughout the shopping process when I was ready to leave we exchanged numbers so that we could keep updated on my decision to buy. The salesman kept in touch with me and answered my questions. I was VERY displeased however when I informed him that I decided not to buy. He was VERY rude with me following that conversation. I will NEVER give my hard earned money to this dealership.

Dpaige

Mar 19, 2012

This was a great experience here at Pohanka Hyuandi. The staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was the best experience by far. I would highly recommend Pohanka Hyuandai to my family and friends.

BAMMORMAN

Feb 17, 2012

Our sales-rep, Mr. Bill Edwards and all the sales-reps at Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all questions pertaining to the vehicle. The financial process was very timely and the finance-rep went step by step during the process, so that we understood everything presented to us. We really enjoy our car and the purchasing experience.

cdbowens

Jan 29, 2012

Min was an excellent salesperson. He treated us with great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to our friends and family.

Pintle

Jan 28, 2012

I wanted to purchase a Hyundai Genesis online. Using TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called me. He was very cordial, told me they didn't have the exact car I wanted on their lot, but he said he would look for it and get back to me. He called back later that afternoon and said he found the exact car I wanted at a dealership about 100 miles away. He said if I committed to the purchase, he would go get it the next day. I asked him for the name of the dealer where it was and was able to see it online under that dealers web inventory listing. I told him my wife was away, coming back on Wednesday, and I would love to have it in my garage when she got home. He offered to come pick me up on his way back from picking the car up, another 100 miles out of his way. All told, he would have committed the better part of that Tuesday just to me, but I declined. At the dealership, the paperwork processing experience was friendly, fast, and stress free. Min took me through all the car's features, introduced me to the service manager and facility, then I spent maybe 15 minutes with finance to complete the paperwork, and then met the dealership general manager, who led a brief "Thank You" celebration in my honor. This was the best car buying experience I've ever had.

teai2011

Jan 11, 2012

Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasure to deal with. I highly recommend him.I had a problem arise with my vehicle when I contacted Dan, he was eager to assist me and help to resolve the issue quickly. I will recommend Pohanka to my friends and family.Thank you Dan and the rest of the Pohanka family in Marlow Heights for making my purchase easy!Teai Williamsport, MD

gjsabina

Nov 27, 2011

The salesperson was very friendly and helpful. The exact car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot took more than 4 1/2 hours. Way longer than I anticipated. It seemed that all I was doing was waiting. It shouldn't have taken more than 2 to 2 1/2 hours. The showroom was not crowded at all. There may have been only 1 or 2 other customers there while I was there. I had to drive home to Silver Spring at the height of rush hour.

amandm

Nov 26, 2011

I was interested in a deal offered via TrueCar. When I submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, despite the late hour! We discussed a few things by email, and then we talked a bit more the next morning by phone. I came over right away.My visit to Pohanka Hyundai was enjoyable: he helped me with a useful test drive, and he walked me through the paperwork in a friendly and efficient way. I've never bought a brand-new car before, and I was a little worried about it, but this worked out very well. Thanks so much!Michael Gorman

Gloria Cristwell

Nov 25, 2011

I will always purchase my car from Pohanka Hyundai, but I refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed the information in order to get my money and hehad to call Lojack and ask them for the same information that I had just asked him for. All he had to do was just give me a copy. He even had the person from Lojack called me later that day. By that time, I had already send the paper work off and was told when I would receive my check. All of this was not necessary.

jjnewbe

Nov 25, 2011

I went to two different Hyundai dealerships before Pohanka. The other dealerships did not has large a selection of the type of vehicle I was looking for. Also, their sale staff was not as friendly or knowledgeable as Pohanka. My sales person, Mr. Edwards, asked what I was looking for and then found me a selection of vehicles on the lot that fit my requirements. Not like other sale people who you tell that your looking for "A" and they bring you "B." I would and I have recommend this dealership and Mr. Edwards personally to friends and co-workers.

blaher

Nov 13, 2011

Bill and the rest of the employees at Pohanka made my husband and me feel as if we were part of the family. We knew exactly what we wanted and how much we were willing to spend when we walked into the dealership. Bill did not pressure us at all, which we appreciated, and he answered all of our questions. Before Bill let me drive out of the dealership, he made sure that I knew where all of the car's essentials were located and how to use them (such as lights, wipers, radio, etc.), and helped me to sync my phone to the car's bluetooth. We walked around the car looking for anything that needed to be fixed and we set up an appointment to have a couple of dings repaired. In addition, he showed us where the service department was located and explained the procedures for when we bring the car in for servicing. Before I drove away, the entire Pohanka staff, led by Kip Douglass, welcomed us into the family by singing to us, which was unexpected but fun! Then, each person shook our hands and gave us a personal welcome. All in all, it was a pleasant experience. I'd highly recommend Pohanka.

jpugsr

Nov 11, 2011

On behalf of my wife and I we would like to thank Pohanka Hyundai for the excellent customer service we received. Every one was very polite and professional and made this experience the best we ever had when purchasing a new vehicle. We love our new car.Thanks again,Jim Pugliese

ACBland

Oct 3, 2011

I am a previous Mercedes Benz owner and when I test drove the Genesis, I was hooked at the "pep" of this V-6. Raquel Eaton was wonderful!!! I never felt pressured or haggled. This was the most relaxed car buying experience I have ever had in my 40 years of purchasing cars.The dealership was low profile, no service person "swoped" on us as we were looking about. When we had questions we saw Raquel, who was assisting another customer and she came over to discuss with us what the features of the vehicle were.We discussed the vehicles and left for medical reasons. We came back as promised the next day to close the deal on a Genesis with full warranty and no fincancing last minutes add on's. We also got full pay off on our trade in. We had gone to a chrysler dealer and they would not pay off the trade. Pohanka did pay off the trade and put us in the Genesis at a lower monthly payment. We have recommended Pohanka Hyndai to all our friends......Great car buying experience and we Love the GenesisA and C Bland

johnsmith99

Sep 27, 2011

No games, no gimmicks. Everything is delivered as promised. I checked several dealers before going with Pohanka. Other dealers are either not friendly / didn't know their product or cannot compete in terms of price.

msanidad

Sep 12, 2011

This was my first time buying a new car, so I walked into Pohanka Hyundai being very cautious and was intimidated by the whole process. I had been to 3 other Hyundai dealerships in the area, and I received varying degrees of customer service at each (from not helpful/bad to good/ok). However, from the moment I walked in, the salespeople at Pohanka Hyundai treated me (and my guests) very well. While Terry had only worked at Hyundai for a couple days, he was very honest about what he did and did not know (and made sure to ask someone for the responses to questions he couldn't answer), and he had a great personality. I didn't feel like I was being aggresively "sold" on the car at all. At the end of the night, as I struggled to make the big decision on whether or not to buy my first car from Pohanka, I never felt pressured - in fact, Terry and Bill told me to sleep on it and come back if I was sure, which is what I did.I felt like I got a good price - without having to haggle, the price that was quoted to me was by far less than the prices that had been quoted to me from other dealerships.And last but not least, I definitely enjoyed the tradition that Pohanka Hyundai has of serenading their new customers. Thanks, Pohanka, for making my first car buying experience such a stress-free and enjoyable experience.

tnhenry

Sep 11, 2011

Overall, I had a great experience with this dealership. Bill Edwards was very patient and made sure that he met all my needs. Very Please.

Marty

Sep 6, 2011

I recently purchased a 2005 Honda Odyssey LX here. The van seemed to be in very nice condition. I signed papers and took it home. It had a few problems. The CD player didn't work and the rear seat didn't latch. I called Mike and he said bring it in and they would loan me a car while they fixed it (I live 60 miles away). Mike called me the next day and said they had trouble finding a Honda replacement CD player. He asked if I would mind picking out a replacement radio from Crutchfield. That was fine. They ordered it and installed it. When I picked up the van everything Mike had said would be fixed was. Everything is fine with the van. I am very skeptical of car salesman. Mike was great! He did all he said he would and went above and beyond to make this a good experience. As I said, I live 60 miles away and I would have no problems buying a car from Mike again.

lanieran

Sep 6, 2011

Eugene was great to deal with. I did not like the financing options. I was told that I wouldn't have to pay for 90 days if I chose to buy that day and that was not the case. I was also told that there was a $400 rebate for beings a recent college graduate and it wasn't until after papers were signed that I was informed that I had to finance through Hyundai to get the rebate and the financing was available but the interest rates were unreasonable. Joann was a great person to work with as well. She tried to get me the 90 deferred payment but it was out of her control.

MFeatherstone

Sep 6, 2011

Purchasing my new Hyundai Genesis at Pohanka Hyundai in Marlow Heights, Maryland was the best experience I have ever had buy a car, new or used. The folks at Pohanka Hyundai were superior in every sense. Although Pohanka Hyundai in Marlow Heights, Maryland is quite a distance from my home in Virginia, I plan on traveling there for my scheduled maintenance requirements. Arranging financing with Joann was a piece of cake and she saved me $2,500 in incentives I was not aware of. I will definitely recommend this dealership to anyone in the market for a Hyundai.

hanankalek

Aug 19, 2011

Jane was friendly, she understood what I need and she worked hard to get the deal for me. She was so professional and I highly recommend asking about her when you want to buy a car there. Hyundai car wasn't an option for me but after all what Jane explained, I bought a 2010 white sonata, it's really the best car that they had. Victor helped us to finish finance process quickly and by the way that was the first time I met a nice guy who can smile in a dealer finance dept!!Thank you jane and victor for all the help

tihunt

Aug 18, 2011

Started off well. I was told that my car would be in around mid-August. August 11th comes and I call Ronnell (who by the way was an excellent sales person) and request that a manager call me so that I could get a better understanding of when my car would be in. All day, no call. I decided to visit the dealership. Waited 15 minutes to speak with a manager. I spoke with Kip, the other, whose name I don't know but was seated right next to him. I started to tell the manager about how I was unhappy and I didn't understand why I could not receive a firmer delivery date of my vehicle. While both managers listening, they were also adamant about telling me that I needed to be patient and that many of their customers wait an extended amount of time for their vehicles to come in (as long as 1.5 months!). I expressed that not knowing when my car was coming in made me uncomfortable. The manager said so if it's not here on that exact date, what are you going to do?! After a few rude comments and frustrating gestures, I left the dealership that day feeling defeated. When I left I was in my car speaking to my husband with the door open contemplating getting my $500 refunded when one of the managers I just spoke with said to me, "I see you are still out hear making noise." Overall, I felt that my business was not appreciated and that because they had other customers who, at the time, were satisfied, they were not obliged to satisfy me or address my anxiety about my purchase. The day a came in to get my refund, magically, the dealership's receipt of my purchase, which had been stapled to my paperwork, was not intact...hmmmmm. Luckily I had my copy. Ronnell and Joanne were nice. The managers- the opposite when confronted with an unsatisfied customer. Instead of being compassionate, tolerant and defusing a situation, they seem to antagonize it and challenge my option to WALK as a customer. If you want to be treated like your business is valued from START to FINISH, you may want to go somewhere else.

rlauderdale

Aug 15, 2011

Best car experience of my entire life. Friendly, no surprises, very professional, made you feel like family. Everything was first class. Not problems what-so-ever. One of the best!!

tgarrett07

Aug 13, 2011

The staff at the Pohanka Hyundai dealership was very friendly and efficient. I came into the delaership with a simple inquiry and left with a new 2012 Hyundai Elantra! I was very statisfied with the service provided by Ronnell Seales and the other sales associates as well. The highlight of the visit, besides leaving with a new car, would have to be the staff singing to me once the sale was finalized. I have been raving about my experince at the dealership and my new car since my day of purchase!I would definitely reccommend Hyundai to friends and family and am happy to be apart of the Hyundai family!

sydsimone

Aug 9, 2011

Eugene was very patience, understood what I wanted and what I wanted to pay for it. He made follow up calls to me regarding the first car I inquired about. I went from the 5 door Accent in Mocha Bronze to the Elantra to the Sonata (Which I purchased). I think everytime he called me I had changed my mind about that car and had moved on to the next, he understood and found the last car I wanted, went got and and give me everything I wanted.I hope that the next Hyundai I purchase whether it 2 years or 5, Eugene is avaiable to work with me.

jasritt

Aug 1, 2011

Everything went smoothly. Our salesman was great and service was great. We went through the Costco auto sales program and could not have gone much better.

Cat

Jul 22, 2011

I was pleased with the service that I received from the Dealership. Mr. Harris was very easy to work with and very courteous. He was very patient with me and took the time to let me review at least 4 different cars before I made a decision on the one I wanted to purchase. He also gave me a very detailed overview of the features on the car that I chose so that I was very familiar with their use and how to operate them. Overall, Mr. Harris was a pleasure to work with and I appreciate that he took the time to ensure that I was comfortable with my choice before we discussed my purchasing options. He seemed genuinely concerned that I was a little nervous about buying another car, and that I was looking a car that was safe and reliable, yet also reasonable. He fully explained the details about the Hyundai's safety ratings and the features of the vehicle that made it a safe and reasonable choice. In short, everything was great, the experience was not uncomfortable as I envisioned and in fact pleasant and relaxing.

gailmarten

Jul 22, 2011

My membership at Costco brought me from Columbia to Pohanka Hyundai in Marlow Heights to buy my Elantra. My sales representative, Bill Edwards was very helpful, as was Joanne, the finance officer. The other employees were warm and friendly, and the overall atmosphere here was very pleasant. None of the predatory approach found at some other dealerships. I had checked around, and couldn't find a dealer in my area that had the silver color that I wanted.

teepees26

Jul 17, 2011

No purchase from us! We drove 45 minutes to get to the dealership for an arranged appointment to test drive and get a quote on a 2011 Tucscon. The women we had an appointment with was not even there or they couldn't find her, though they didn't try hard.. they paged her once in 15 minutes. They basically ignored us when we tried to get someone to help us in the dealership. They left us waiting to talk to someone for 15 minutes then some guy came out and introduced himself as if we should know him. He meandered out into the 90 degree heat, waved at a scraggly line of Tucsons on the lot and then said he'd get keys and a plate for one. Ten minutes of standing in the sun and nothing. We go back in, and we get ignored for another 10 minutes. Finally, we gave up and drove away to Mazda to spend our $25k. If shopping for a new Hyundai is your thing, avoid this dealership.

bigfoys600

Jul 12, 2011

Very happy with my salesperson and vehicle thanks. Ronell was very young but not to be taken for granted. He knew all the specs of the vehicle I bought and made the whole experience non stressful.

young66

Jul 12, 2011

Did not have the best of credit so I know financing might be a problem but I was in and out of the dealership within 2 hours with the car of my choice and I am very satisfied with my purchase.

william lofgren

Jul 6, 2011

It was the most pleasant, non-stressful and satisfactory experience I have ever had at a car dealership. Much of this was due to Nate, who was great, but the entire staff was friendly and welcoming. We came a long way, Marlow Heights is not exactly in our neighborhood, and we are very glad we did.Bill Lofgren

DRChellytwit

Jun 28, 2011

Racquel was extremely helpful in scheduling time to view/test drive vehicles. She was very knowledgable about the car I was looking at purchasing. She understood what I was looking for and exactly what I wanted in my vehicle. She made every attempt to ensure that I got exactly what I wanted. This included having Navigation in my vehicle. Although the vehicle did not originally come with that, she ensured that it would be installed at a later day. Racquel was extremely friendly and has a very warm personality.Racquel informed me that the navigation system was in and ready to be installed on my vehicle and gave me the day I needed to drop the vehicle off. On the scheduled day I dropped the vehicle off. The day (at the end of the day ~ 5:30PM) I was supposed to pick my vehicle up, I arrived at the dealership to find my vehicle parked in the same exact spot where I had left it and no navigation installed. I walked into the dealership and was asked "How are you?" I stated that I was fine until I saw my vehicle with no navigation installed, what happened. At that point, I was provided information that the navigation system that was ordered was not the correct one for my vehicle and that the correct one had been ordered and that it should be in within a few weeks (early July). This I don't understand as this vehicle was new and all the specs should have been in the system when ordering the part. They stated they would contact me again when the part arrives and schedule the installation. I said all that to say, why could I have not been contacted by someone/anyone earlier in the day when it was realized? Regardless, I know I would have to pick up my vehicle anyway but it would have been proper customer service to inform me prior to my anticipated arrival. Customer service should be follow-up, communication and ensuring the customer is kept abreast of what is going on. This is the reason why I rated customer service as OK instead of Good or Great. I have been promised by the manager Skip that everything will be taken care of and that I will receive everything that was promised to me. All in all I am very satisfied with my purchase, I just wished that the customer service dealing with the navigation system installation could have been better handled. Thank you for taking the time to read my survey response.

nmaddhikunta

Jun 28, 2011

I had good customers service from the sales person with whom I interacted from the day I started vehicle and the most which impressed me is the delivery of vehicle on time.

vbowden

Jun 28, 2011

Pohanka offered me top quality service and I am glad that I made the decision to drop on by. The staff was very professional and friendly and worked with me to make my first new car buying experience a major success. I have had my car for one week and the benefits of great gas mileage, security and comfort were all worth every penny spent at Pohanka!!!BUY POHANKA TODAY and experience a brand new day!!! Thanks Pohanka...Valerie B

pamthorne

Jun 27, 2011

They were really great with me. I was very particular on what I wanted. They brought in several cars for me to look at and finally found the one that I wanted. I can't say a bad thing about them.

crichter

Jun 26, 2011

Bill was terrific: very informative, candid, patient, and helpful. He really made an already good experience that much better.Joann, too, was highly professional and friendly.

samuel_oliver

Jun 17, 2011

Thanks for pleasant buying experience: we were greeted promptly treated courteously and offered coffee, allowed to nose around by ourselves and then receive information when we were ready. And we enjoyed the opportunity to sing to you all. sam and Kaye Oliver

ajsween

May 16, 2011

Very friendly and up front. Knowledgable staff that was not trying to nickel and dime, but rather help the customer meet their budget and needs. Sales process was very efficient and saved me a great deal of time compared to other dealerships I've been to.

ekolb

May 6, 2011

Great experience - highly recommended! Windell was very communicative and prompt in replying to all of my emails and questions. I received a warm welcome at the dealership and didn't feel that I was being swindled at all. The price I thought I was going to pay for my new car was the price that I actually paid, and I am very satisfied with my purchasing experience.

kemcmanus

May 4, 2011

Thought the service was great. Sales person helped me find the car for me and my wife by listning to our needs and showing us what was on the lot. Tested several trims of the Sonota.My gut however tells me someone else somewhere paid less so I can only give a 4 for price.

Thrashlauren

May 4, 2011

Mr Ellis was a delight to work with. I have heard many horror stories about bad car buying experiences but Mr. Ellis went above and beyond to ensure I understood all measures of what I was agreeing to. He was kind, honest, and very pleasant. Overall great experience!

jazziej

Mar 24, 2011

I am a returning customer; the service was even better the second time around! The team at Pohanka makes you feel like family. Raquel, Joann and Eric were all very informative. They answered my many questions and showed alot of patience as I made my decision. They offered suggestions without pressure and gave me time and space to make an informed decision. If and when I purchase another vehicle, Pohanka Hyundai will be my choice. Pohanka Hyundai, Marlow Heights is a winning team!

Monte41877

Mar 24, 2011

When my daughter and I arrived at Pohanka on Sunday we were greeted by Nate. He asked were we here to see someone in particular. We told him no and explained what brought us to Pohanka. He introduced himself and gathered some information about us. As to what we were looking for and colors. The both of us has never had a chance to meet a salesperson like Nate. He knew his facts, provided very detailed information about the Hyundai Sonata to include the interior, exterior, and under the hood. He didn't leave out anything. He was very friendly as was the rest of the Pohanka staff. We appreciated meeting an individual who enjoyed what he did and was very knowledgeable.

AndyHare

Mar 9, 2011

Of all the car purchases I've made in the last 28 years, this was by far the most comfortable, professional and enjoyable experiences I've had. Our salesman was extremely easy to work with, seemed to understand our limitations on cost, and never once pressured us to make a decision. The main reason we came to Pohanka past two other local dealers was his prep work with me to find our vehicle, keep the price reasonable and within our limits. I will be purchasing again from Pohanka this Fall solely because of the way we were treated this time around. Excellent dealership, friendly faces and a commitment to treating us right. Thank you very much. We love the car, we feel we received an extremely fair price, and we will be back.

jessetimika

Mar 9, 2011

I must say, this was the most pleasant car-buying experience i've had. I didn't look forward to the process, but after I decided what it was I wanted, Mr. Harris was very helpful in making the process go as smooth and as quickly as possible. I really appreciate all of the personalized attention I received.

ngarcia

Mar 9, 2011

Customer service and sincere interest in providing the service expected was evident. Windell Rogers took the "bull by the horns" in making sure I received exactly what I was looking for in my new 2011 Hyundai Elantra. The entire process went smooth from beginning to end. I would most definetly recommend this dealership along with Windell Rogers to each and every one of my acquaintances currently in the market for a new car.Thanks for the superb service!

kak_esq

Mar 4, 2011

I would recommend Pohanka Hyundai without reservation. The staff were very friendly and our salesperson, Terry Grant, was extremely knowledgeable. At no time did we feel that we were being pressured to purchase a new vehicle. We were able to trade in our vehicle for a new Hyundai and are very pleased with our purchase.

4Maya

Feb 25, 2011

I did a lot of research through Consumer Reports before buying my car. I used the zag (build and buy) and got a very competetive quote from your dealership. Terry Grant, our sales rep, was friendly,not pushy, straightforward, professional, all qualities that I really appreciate. My husband and I test drove an Elantra sedan and Touring. Terry was very thorought explaning the features of both cars. He was very patient with my many questions! I LOVE my new Touring! I am a very happy customer. Thank you!

catweiler

Feb 25, 2011

Our salesman, Albert Brooks, was friendly, honest, and did not pressure us which was a major reason we went back to him to buy our new car. The whole sales department at Pohanka Hyundai made us feel welcome. We will definitely recommend them to our friends.

CherylT

Feb 14, 2011

Mr. Harris was extremely helpful in purchasing the car. He made sure my husband and I were completely familiar and comfortable with the car before driving it off the lot. He even made sure my phone was synced to the car and working! The car was clean and shiny with a full tank of gas.

KCB03

Feb 14, 2011

Overall experience was very good. The salesman was very helpful and friendly, although the whole process could have been a little more smoother and taken less time but great job overall. He also made us feel comfortable, answered all of our questions from not just me but my family members as well, and we were taken good care.

mrwoody

Feb 14, 2011

The process of buying the car was pleasurable and seemless. The vehicle was ready when we arrived, we took a test drive, had a nice conversation with Mr. Brooks, met wit hthe finance manager, paid for the vehicle, and my wife and I thought the sendoff by the staff was first rate. While our distance from the dealership will prohibit us from having service there, as we are over 1 hour away, I will certainly recommend the dealership to anyone in the Baltimore area considering the purchase of a vehicle. The follow up call by Mr. Brooks also added a personal touch. I also appreciated the fact that I was not prssured to buy any other products, warranties, protection products, etc. I waited 6 weeks for this car, and it was worth the wait.

foxynet

Feb 8, 2011

I bought a 2011 Hyundai Elantra from Pohanka. My experience went well, the only challenge was my desire for a special color and special equipment, which the dealer had to go locate. But everything went well, especially the financing part, and my salesman Nate Harris even delivered the car to my house.

Dennis Spokany

Feb 7, 2011

I put in a request on the internet. Within five minutes of entry Racquel called, found the exact car I was looking for, was delightful, funny, pleasant, knowledgable. I was picked up and taken to the showroom, where Racquel had all the materials for me to review. After going through the purchase process, she then took me to the car, directly in front of the showroom, under the canopy ({it was raining) and proceeded to show me all the details of the car (many, many) I must say, while corny, I was delighted to be invited back into the showroom and thanked by all the employees with a round of applause. It left a warm positive impression. I appreciate the sincerity shown and hope to enjoy my Genesis for a long time.

mihlefeld

Feb 7, 2011

My experience with Pohanka was very quick and pleasant! The staff was very friendly and my questions were answered promptly. I sincerely felt like the staff cared and was just as excited as I was!My overall experience was very positive and the investment was well worth the drive!

sutto308

Feb 7, 2011

This is my second purchase from Pohanka Hyundai. The first time my experience was great, I was very pleased. I rated them an A+.This second time I got the opportunity to work with Racquel Eaton. She brought Customer Service to a whole new level! She was very efficient - making sure that my car was being detailed while I was filling out paperwork so I weas never waiting for a long time. She showed me all of the buttons and gadgets without making me feel "dumb". It is obvious that she enjoys her job and she is very good at it. I plan on going to Pohanka Hyundai for a long, long time. This time I rate them an A+++!

bp95

Feb 6, 2011

Mr Brooks did a very good job of showing the car and its many qualities and advantages. He also did not bug me and pressure me like some other dealers did. He did call and ask weather I was still interested and let me know when he would be available to be there if I had any other questions l

hookphisig

Feb 6, 2011

Pohanka Hyundai Salesman Steve Pristoop is an excellent salesman. My sales experience with Steve was superb. He was very organized, friendly and courteous. I have bought cars in the past from other dealerships, and I have never had a quick expeditious sale like I did when I purchased my car from Steve. Thank you for making it a pleasurable experience. Omar

hyundia 2011

Feb 6, 2011

From the time I stepped into the showroom I was treated as a person that was serious about purchasing a vehicle. The service was exceptional. I did not feel pressured or feel not cared about from the time I met Racquel, to meeting Eric and to Joann. Racquel went over the vehicle, insisted I take a test drive and gave me a tour of the facility after I made the purchase. She kept in contact with me a few days after the purchase. However, the thing that made the most impression on me was after I made the purchase, the whole team at Pohanka gathered around me to shake my hand to congratulate me on my purchase and welcoming me to the Pohanka family. That was special. I have already told others of my experience!!

PJJD

Feb 5, 2011

My experience in purchasing my new vehicle wit Mr. Nathaniel Harris was awesome. Everyone at the dealership was very pleasant, including Charles from the service department told me how to keep the shine to my new Apple Red Elantra. Since purcashing my vehicle, I have recommended others who are talking or thinking about a new vehicle to try Honda Hyundai.

Edward Blair

Jan 13, 2011

The service I received was of excellent from the first time contacting the dealership to time that I purchased my car. I found the service to be very friendly and personal (they really cared about your needs). I really appreciated the fact that they took the time to fit your needs to the product that they were offering.

barblehigh

Nov 22, 2010

Great experience - Greeted by the sales staff and all questions were answered very well.Located the color and model on their lot - had it prepped and after the necessary paperwork I was driving my new Sonata Limited.This is my family's second purchase from Pohanka Hundai and we have been very satisfied with the product and service!

Rysyonok

Nov 14, 2010

UPDATE 1/3/11: Unfortunately, our dealer experience has been marred by not having received our tags yet - they never arrived. Our salesperson, Nate, tried telling us to handle that with DMV ourselves, claiming tags are lost; title clerk, Tracy, has been attempting to help, but her lack of attention to details made things only worse. I had to involve Hyundai Motors and BBB.ORIGINAL REVIEW: We bought a new 2010 Hyundai Elantra SE. The overall experience was great. There was no hard sell of unnecessary add-ons (just a quick once-over), there was no push to buy today, the price offered was even lower than one negotiated over Internet. There was several minor scratches on the car, and those got taken care of immediately - we even had an option of getting another identical car instead. My only advice is, do not use Victor as the finance person. Otherwise, this purchase was painless and pleasant.

Scott1136

Nov 14, 2010

Knew I wanted to purchase a 2011 Hyundai Sonata Limited for my wife within a week. Used the Hyundai USA web site to get quotes on the car and options I wanted and to have the various dealers bid against each other. I was very up front about what I wanted, the bidding process and when I was going to buy. Told all that the one with the right car at the lowest price gets the sale. Pohanka gave me a price that was a few hundred under all the others (Washington area and 2 dealers from Baltimore). I told the salesman ( Wendell Rogers) That I would be in that next day to buy the car. After that, I was contacted by College Park Hyundai with a little better deal. Since I had already told Pohanka I would buy from them, I kept my word and went there. I was supposed to meet Mr. Rogers at 9am. I was early...he was late. After listening to Mr. Rogers talk about his sales expertise, and his desire to become a premiere salesman who can sell an upcoming high end model of Hyundai, I finally got down to purchasing. Suddenly the price was not what I had negotiated. I was told I gave him the wrong Sonata package. Funny, 8 other dealers who got the same e-mail had no problem. I told him there was no mistake and I expected him to be a man of his word. After numerous "consultations" with the sales manager...he said the best he could do was $350 over the agreed price. I walked out of the dealership and drove that day to College Park Hyundai and purchased a new Sonata for my wife and a used Elantra for my daughter. College Park was able to correct bad info I was given about the Sonata and warranty by Pohanka. Do yourself a favor...don't waste your time with the "Bait and Switch" from Pohanka.

PRELOVR

Aug 27, 2010

I am not happy at all with my experience at this dealiership. Their tactics are shady at best. After doing extensive research I came to this dealership to look at two cars. After getting their final price. I told them I was happy but I was going to sleep on it one night. The sales manager yells "What the F*** are you doing here then?" I was so stunned at being cursed at I just left with my wife. I don't know about you, but I don't drop $40,000 everyday. Excuse me for taking a rational approach to car buying. The next day we purchased the same two cars from a dealership in Waldorf that did not feel the need to curse out their customes.There are plenty of Hyundai dealerships in NCR, there is no reason to come to this dealership. They have no respect, no class, and got no sale from me.

CQLivingston

Jul 16, 2010

David and the entire staff was excellent. I've bought 3 cars from the various Pohanka stores over the years but this was my first new Hyundai.I definitely recommend them to anyone when it comes to being professionals, courteous, and honest. The price was good, they gave me the most for my trade, and I left quickly without much hassle. Pohanka is the way to go for anyone in the the DC area.

MSSonata

Jul 7, 2010

I had a great experience buying a 2011 Sonata at Pohanka. The salesman and other staff I dealt with were friendly, knowledgeable and straightforward, and the price was almost precisely what I had expected to pay. I have to comment especially on the fact that this dealer did not attempt in the least to add on any extras that I wouldn't want. I had been to another the day before, and it added $3,000 worth of useless stuff, including door edge strips, pin stripes (on a car with those lines?), etc., to every 2011 Sonata. I had only a single question about dealer add-ons at Pohanka, and that was from the finance manager, who asked before we did the signatures whether I wanted to buy anything else. I really appreciated the absence of this frequent source of car-buying friction. I can't emphasize this enough: There was no funny business at this dealership. I was in by 5:30 and out before 9 with a new car. A good experience overall.

mad_as_hell

Jan 28, 2010

First off, let me say that this has been the WORST, I repeat WORST car buying experience that I have ever had! This was my first new car purchase ever, and I have owned almost 10 vehicles, and have never had such shotty service or reliability in my life. What drew me to this dealership was that my mom bought a 2007 Accord (DEMO) in Sep. 07 from the affiliated Honda across the street from Hyundai. She got an excellent deal on her car, and to this day has had NO problems with her car, aside from general maintenance. So, naturally I put in a request to look at a 2009 Hyundai Sonata at the close of the 09 year, expecting to get an excellent deal. Pohanka was the first dealer that called m e in regards to the online request. The salesman, NH, told me to come on in to look at their inventory. I explained to him the situation that I was having with trading my 2006 Explorer for more cost efficiency. He assured me that if I gave them a try, I would have a memorable experience. Let me say that it has truly been MEMORABLE, and not for good reason. I work in DC and I live in Waldorf, so I told him that it takes a long time for me to travel, and that my time is money and valuable. Well, I arrived to their dealership around 7pm and was greeted by the salesman I spoke with on the phone. We go inside and start the process. Well to begin, much to my discomfort I was told that there were NO 2009 Sonata's in their inventory, mind you this is after I talked to him around 5 and was told there were plenty. WTF!! Stupidly I stayed and listened on to what he was talking about....BIG MISTAKE. He kept telling me (and Mom) of how imperative it was to trade out the gas-guzzling, value-depleting Explorer and into one of the Hyundai's. So, there was this incentive offered only to 2009 Hyundai's, minus the Genesis (figures right), and that the only 2009 he had on his lot was a DEMO 2009 Hyundai Azera Limited. This car had 6000 miles on it, mind you my moms demo 2 yrs earlier from Honda had 1200, so I was a little skeptical. But I figured what the hell?? Test drove the car and loved it. We worked the numbers and the Sales Manager, KD, was offering little to no room for negotiation, in spite of the high miles and tarnished Hyundai depreciation. In the past I always bought "nused" top-of-the-line vehicles, so I figured 6000 miles isnt that bad, plus I was getting the full 10 year/100k warranty, which would have changed to 5 year/60k had the car been deemed used. This in my opinion, given the situation now, IS. The purchase took place 12/30/2009 and the car was delivered to my house 12/31/2009. A new car, for the New Year! Or, so I thought. Not even a week later (3 days actually), the vehicle was brought back to the service shop to have an AIRBAG sensor reset. No biggie right? WRONG! They fixed it, (yeah rite) and again that Friday the car was rite back in the shop. Not to mention that the day of the first incident I was at the service shop all morning and they had the nerve to call me back to the dealership that evening to put more money down on the car, like WTF, I was just there!! Now bringing the total down payment to over 5k! So Friday, I was a little concerned with the swift return to the service dept., so I asked for a print out of the vehicle history, and sadly a new car had one! 1 page at first, but the printer had jammed, once fixed, 6 more come out!!! OMG! One record which is actually for the same problem that Im experiencing, which arose 4 months before I walked onto their lot! So, I didnt look rite away because I was already running late for work. So when I got to work I was looking thru the pages and come to find out the car has had 2 steering column replacements, a new tire, and no oil change with 6k miles! And come to find out, the person that was "DEMO-ing" the car was their loan officer, VS, who did all my paperwork and had me come back for more money, yet failed to mention any of the problems that he himself was well aware of. Are they kidding me! Then the Sales Manager has the nerve to tell me that the sales dept. doesn't liaise with the service dept on vehicle histories, and even told me that I should/could have asked for the history prior to purchase. Excuse ME!! Who in TF asks for a CARFAX on a NEW VEHICLE? Whether its a Demo or Not. Food for thought: MAYBE YOU SHOULD. At that point I was more than pissed. And the Friday date for the 2nd return was 01/11/2010. Please note that this review is being written on 01/28/2010, and the car has been in the shop ever since the 11th. They claim that the part it needs is in Korea and they don't even have an ETA for it to the US. Shall I mention that my car note is due in 2 weeks? Then they keep giving me loaner cars (number 3 now), that are nowhere near comparable to my purchase. The most recent loaner is a 2008 Azera that reeks of piss (I think), and wobbles, and has 47k on it. This is after they had given a 2010 base Azera, and I just so happened to call in and ask the status of my car and was given the "usual" we don't have an ETA yet. The Sales Manager then goes onto say don't worry you have ours and we have yours, and don't worry about the miles. Well, I just wanted to throw out there that the car has almost 4oo miiles on it and he says oh, ok. Not even an hour later I get a phone call from Pohanka saying that they have sold the 2010 Azera to somone and need it back. Are you serious? More than ironic rite? Meanwhile, the car that I own and will be paying for, sits in the shop until God knows when. I didnt even call them about the deficiencies of the 08 Azera b/c at this point I have realized that they are shady Money-hungry SOB's that could give a **** about their customers. Talking about we can't do anything b/c by law my car is considered un-drivable. Oh, really? But VS was driving it all over the planet, but now that I purchased it, its unsafe? Better believe that I have contacted Hyundai Motor Company and the owner of Pohanka (got his assistant) and made them aware of this unjust treatment, and if I need to go any higher then dammit I will! I cannot stress enough that you REALLY THINK IT THRU B4 YOU BUY FROM THESE PEOPLE PLEASE! This has been and continues to be a nightmare.