Used Cars for Sale at Pohanka Nissan Hyundai in Fredericksburg, VA

Iris

Sep 3, 2016

My husband and I started out not having the best experience. Our sales representative, Julius Gordon and the owner of Pohanka, Tim Pohanka went above and beyond our expectations. Both Tim and Julius were determined to have happy customers and they both succeeded. My husband and I left with the new vehicle I wanted. We will gladly let people know where to go for a new or used vehicle. Thank you so much, Tim and Julius. Iris and Tim

Ricky Ross

Aug 31, 2016

I like the fact that I don't have to make an appointment for service. Within seconds after I arrived I was taken care of and the service was prompt and courteous. While waiting I like that I had access to the Internet with free coffee and bottled water

Justin Hinken

Aug 20, 2016

I love this service department! My service advisor went above and beyond to make my repair process was quick easy and affordable! Mr Roodhouse made sure I was informed and well taken care of. I wills eel him out every time I get my vehicle serviced!

Travis Veeney

Aug 19, 2016

Good and clean service. Had an issue and it was fixed with no problem!

Timothy Young

Jul 18, 2016

I received exception service on my recent purchase from Pohanka Nissan. I saw a car advertised on Cars.com and was exactly what I wanted and the price I wanted to pay. I arrived at Pohanka and they assisted me until closing and I drove away that night in my new car. The management gave me great military discounts and offered me guaranteed service anytime I need it. My sales person Matthew Baden worked to get me the price I was satisfied with. Customer service and finance was friendly and very professional.

Naquita Beasley

Apr 28, 2016

I had my car towed to Pohanka after several people told me that my axel was busted and that's why my car wouldn't move and would grind when put in gear. Eddie called me and told me that it was my transmission and it would cost $5k to replace everything in it. I called him a day later and told him that after speaking with my uncle that 5k was too expensive. He calls back and says that he fought with the service manager and they could do it for 4k final. Later that day I went in to see what the diagnostic report said and it was blank, paper just had the price for the test on it. When I asked why it was blank Eddie the service manager (I guess he fought with himself to knock off 1k)said that Nissan doesn't give you exact codes which is a lie. I called my uncle and he advised me of what questions to ask. When asked what exactly was wrong with my transmission Eddie said either your belt is shredded or some other bs, I asked did they drop my transmission and check it, he said no because there was no need to and it would cost $350 to do and he was saving me money. By this time he's getting frustrated because I keep firing off questions and he realizes this is not an easy sale because I am a female. After giving me the run around and no real answers, I had my car towed to a transmission place in Richmond and low and behold it was my axle, nothing wrong with my transmission and it only cost me $375.

MsLotta

Mar 17, 2016

After being treated so badly other places due to my situation Angel went above and beyond to help me get a car! I love MY NEW VERSA! Thank you Pohanka Nissan

C.Johnson

Mar 10, 2016

Pohanka Nissan has the best service that I have ever experienced. Angela is very friendly, in person and over the phone and always greets you with a smile. Any service I receive is always quick and while waiting I enjoy the coffee and wifi :) Pohanka is a trusted name within the community, and the only place that services my vehicle. Keep up the good work!

PCA267

Mar 10, 2016

This was by far the easiest car buying experience of my life and I have purchased several. The sales staff was extremely helpful and knowledgeable and Logan in finance went above and beyond to get me a fair interest rate and help me protect my vehicle to the fullest extent. When looking for your next vehicle there is no reason to go anywhere but here.

Moe

Mar 4, 2016

Thanks to a salesperson named Matt I was able to get a Great deal and my Dream car. He treated me with the respect a customer deserved.

greyeyes59

Feb 29, 2016

Tyler Coles is one terrific guy to work with . Everything he said he could do for me to put me into my new car he did and more. I felt very comfortable with him and I truly love my new car. He introduced me to everyone there in service and these folks as well were fantastic (sorry I cannot remember everyone name) but I know your faces and the customer service you showed to me was tip top. If you are in the market for a car I highly recommend contacting Tyler . I cannot express enough how happy I was to drive away with my car and I owe that to Tyler.........thanks again.Matt in the finance department did a fantastic job getting me low interest with long term and I appreciate all he did for me.PS- there really should be more stars for rating that is not enough for these guys!!!

Janis Bowen

Feb 29, 2016

Tyler Coles is one terrific guy to work with . Everything he said he could do for me to put me into my new car he did and more. I felt very comfortable with him and I truly love my new car. He introduced me to everyone there in service and these folks as well were fantastic (sorry I cannot remember everyone name) but I know your faces and the customer service you showed to me was tip top. If you are in the market for a car I highly recommend contacting Tyler . I cannot express enough how happy I was to drive away with my car and I owe that to Tyler.........thanks again. Matt in the finance department did a fantastic job getting me low interest with long term and I appreciate all he did for me. PS- there really should be more stars for rating that is not enough for these guys!!!

Bonnie Nyswaner

Feb 27, 2016

We received excellent customer service during our visit, from Edward Roodhouse. He was very helpful and attentive. He made an irritating experience a little more than tolerable and was able to guide me into the right direction.

Naples4

Feb 25, 2016

This was by far the best experience I have ever had purchasing a car! John and his manager Angel went above and beyond my expectations.

cindy schmidt

Dec 22, 2015

Paul was a great salesman! We had a grest experience while purchasing my new car! He really tries to go above and beyond to make sure his customers are ALWAYS happy! Thank You! Cindy & Sylvia

Miss

Dec 10, 2015

I was greeted when I walked in the door with a friendly smile and a handshake. Looked at the used cars while getting my car fixed. Not ready to purchase yet but will definitely be back to see these guys when I'm ready to buy.

Georgia C

Dec 10, 2015

Great dealership! Everyone was friendly and knowledgeable. Would definitely recommend this place to my friends and family.

RLando

Dec 2, 2015

Could not of have been better. I had to leave my car overnight because i usually dont get off till late and i was able to pick up the vehicle in the morning before work. Their service department is top notch great customer service

Rod

Nov 30, 2015

I had a great experience working with Paul he was very knowledgable about all makes and models of Nissans.

Happycustomer

Nov 28, 2015

Pohanka has the best collections of cars and their team is very knowledgeable. Will definitely return.

Richard

Nov 28, 2015

All of the staff of Pohanka Nissan of Fredericksburg were so friendly and willing to help in any way they possibly could. Their selection of used cars is great as well, I would recommend anyone who is in the market for a new vehicle to go and pay them a visit. They made sure the whole process of buying a new car was completely effortless and comfortable for me. I am a customer for life.

Blharper3

Oct 2, 2015

Stopped by Nissan Fredericksburg on Monday Sept 28 trying to look for options on a new car. Paul was fantastic and helped us out. Brand new 2015 Nissan Sentra. Our first brand new car. He mad sure that it was what we wanted for the price we wanted. Thank you Paul

K & L, Aexandria

Jul 25, 2015

We recently purchased a 2016 Nissan Maxima from Pohanka Nissan of Fredericksburg. Carlos Creamer was our sales person. We can't say enough great things about Carlos and this dealership. We would definitely recommend Carlos and Pohanka Nissan Fredericksburg to anyone in the market for a new car. They have won our business and we will return next time we need a new car. From the moment we walked into the dealership until we drove away with our new car the following weekend, they were all class. Carlos was extremely honest, patient and helpful. He got us the car we wanted at a great price. We were hesitant about going through the new car buying process based on previous experiences, but Carlos made it a pleasure. In addition to Carlos, Cathy Fritzges, the Finance Director, and Nate Hogarth, the Service Advisor, were super. Extremely knowledgeable; Cathy walked us through the entire paperwork process and Nate gave us advice and readily answered all our questions. They are a wonderful group of people. You can't beat their inventory, price, and customer service/satisfaction. On a scale of 1 thru 10, they are 11s!K&L, Alexandria VA

Ekube15

May 5, 2015

Wow! Amazing customer service! Dylan and his sales manager gave me the most amazing deal for my growing family! I was able to keep my current car payments and get gap insurance. I am so impressed with the 0% interest I received on this car as I know it is the best possible deal. Everyone was so kind and they even found my sister lotion and gave her a hot dog! Definitely the best experience I have ever had in buying a car. The process was made simple and not intimidating! I will continue to visit this location for any future car purchase or trade in.

2014 Sentra

Apr 11, 2015

Great sales experience! Got a great deal! I would purchase another car from this dealership. Also they have a great service department. I have never taken my car any where else.

Sarah M

Mar 22, 2015

Donnie was extremely nice! He knew I traveled a distance just to purchase from this dealership and was there to greet me as soon as I got there. Offered water and anything else I made have needed. He was helpful with getting my things in my new vehicle as it had started to rain. Angel the manager was extremely pleasant and helpful with the our experience also. Cathy was also there to lend a helpful hand and was very informative with the finance process. When I was done my sales person had already prepared my car for my drive home! Couldn't ask for a better buying experience, a better dealership, or a better staff to work with! I felt that I made new friends that evening.Sarah M.

Randy

Mar 17, 2015

Salesman asked me if I knew what I was looking for and what options I wanted. When I told him all of that he took me out and showed me what he had with the options I wanted. He pointed out one of them that he thought I would like (and no it wasn't the most expensive one). I told him ok and now lets see if I can afford it. We went back to his desk and he got on his computer and did his thing and after a few minutes he said he would be right back. He went to another desk for about two or three minutes. He came back with a paper and pointed to a number that would be my monthly payment. Instantly I told him "I WILL TAKE IT." It was like he knew me all my life and knew what I would like. For the record, I love this car. Tyler Coles is the salesperson and I would and have recommended him to a number of my friends.

perpetual

Mar 16, 2015

Oh my God!!! Dylan is awesome. He is worthy of as many stars as his last name. Six!!!!! Dylan did everything he could to get me just what I needed. From the color, to the type of car, to the payment. Service here is awesome. And Cathy was fantastic. These two are super friendly. Joey is another fantastic fella I met. They made me laugh so much my cheeks hurt. It's not about just selling cars here, it's about making friends and making them satisfied. I even met and had a few laughs with workers I wasn't dealing with. How great is that? It's like walking into a room filled with people you can call family. Awesome, awesome, awesome!!!! Love 'em! :)

George

Feb 28, 2015

My wife and I were looking for a new car. We went to multiple dealers in the Stafford/Fredericksburg area. We found a 2014 NISSAN Maxima online at Stafford NISSAN. When we went to purchase the Maxima we were given a higher price than listed online. We could not understand as we both have credit scores 800+ as well as cash on hand to purchase. When they would not honor the online listed price we left. Several days later while shopping in Fredericksburg we noticed that the old Pohanka Cadillac dealership was now a NISSAN dealer. We stopped in and talked with Paul Satterfield, showed him the Stafford NISSAN advertised price and he honored the price. He was very professional as were all the employees we met and my wife and I were extremely pleased. We purchased the 2014 Maxima and the twist of fate was that the car we purchased came from Stafford NISSAN! Thank you Paul.

garden

Feb 28, 2015

I am looking for a Pathfinder. Jack took the time to show me several Pathfinders in some really lousy weather. He allowed me to test drive the car I was looking for. He was very patient and helpful.

marcelle ford

Feb 23, 2015

I had an outstanding salesman, had a great personality and was extremely professional. I came in knowing exactly where I had to be to do the deal on a New Versa, and the sales manager Joey Mastin helped me out and did everything he had to do to make me happy, the first time around. Thank you Dylan and Joey for an extremely pleasant car buying experience!!

cycleguy67

Feb 18, 2015

This is my 4th car purchased here since 2000. Staff was great to work with and it was a great experience. Thanks so much for the help!

jeep123

Feb 18, 2015

great customer service, staff is wonderful, process was simple enough....Only one complaint, there was a good sized paint chip in the one of the doors on the used vehicle I was interested in. I told him we could make a deal if the paint chip could be fixed. we agreed and a deal was made. well my wife took the car back a few days later to get the paint chip fixed, she was promptly greeted, gave up the keys, and was even given a temp car to drive while the dealership was doing the work. well, when she went back to pick up our vehicle, the paint chip looked exactly the same. It looked like no work was done at all. when she addressed the issue, she was essentially brushed off and ignored. due to other commitments, she couldn't stay to discuss it further, and unfortunately i was out of town, but I will be going back this Friday to work this issue out. If they are able to REALLY fix this paint chip, then I have no major complaints. If not, then I will NEVER return to this dealership.

tanika

Feb 13, 2015

Never had to haggle...they treated me with respect and looked out for me financially. I will recommend anyone to buy a nissan here...new or used.

w020d701

Nov 28, 2014

they advertised a Nissan frontier 4x4 and when i got there I was told it was a typo mistake and the vehicule was unavailable at this price. In fact they had no trucks available at this price!!

brittany.stringer.5

Nov 20, 2014

Thanks to Timmy Pohanka I love, love my car, I have traveled to Houston from Baton Rouge two times the gas mileage is wonderful. I filled up in Baton Rouge and when I made it to Houston 280 miles later I had only used a half a tank of gas. The ride is smooth, really smooth, I didn't realize I was going as fast as I was until I was stopped by the state trooper. But I still love my car. I will recommend everyone to him! Thanks Timmy!!

brobrooks

Aug 12, 2014

Claudia met me in the lot and was very nice. She answered all my questions and got answers to the ones she didnt know. Angel was the mgr on the floor and was extremely fair with me and my trade. I will definately return and recommend pohanka for the place to buy a car.

Jeneka

Jun 4, 2014

I'm a first time car buyer and am a VERY indecisive person. Dylan Six was very patient, helpful, easygoing, and even humorous when it came to me trying to decide what I wanted. Matt Himes, in Finance, was very helpful, nice, and sociable all while keeping me in my budget! Going in I was nervous about what I wanted, prices, being able to stay within my budget, but throughout the entire process, I was told "We'll make it work." If I had a dollar for every time that was told to me, I'd be rich! After Dylan's and Matt's hard work, and trust me I was a piece of work, I walked out of Pohanka Nissan happier than a kid in a candy store! If there was a rating survey, Dylan Six and Matt Himes would get the highest rating I could give. I wish there was more than one way of showing these two employees my utmost appreciation of them for my experience! I STONGLY RECOMMEND ANYONE LOOKING FOR A CAR TO GO TO POHANKA NISSAN IN FREDERICKSBURG, "CAR SHOP" WITH DYLAN SIX AND HAVE MATT HIMES WORK OUT YOUR FINANCIAL PAPERWORK! At Pohanka Nissan, they'll "Make it work!"

LB1211

May 20, 2014

I went here to find out what was causing the rattling sound that was coming from the back of my car. They told me it was my resonator pipe and that it would be over $1000 to replace it. Luckily, I took it somewhere else for a second opinion and it turned out that a bolt had come loose on my exhaust shield and that all it needed was to be reattached. Something that was very simple and very cheap to fix. Seems that had I gone through Pohanka Nissan I would have paid a bunch of money to not even have fixed the problem.

Carmahin

May 5, 2014

I bought a 2006 Nissan Ultima from this dealership 5 months ago. Now the steering columb is requiring repair and will not even pass VA state inspection. I have owned many vehicles over many years and NEVER had an issue with a steering columb, including an 86 Pontiac Fiero I did have to rebuild BUT NOT THE STEERING COLUMB After doing some research I find this is a common problem with Nissan. Not only was I told it was my fault and my responsibility by the very dealer that I bought this from, it was approximattely 2000.00 when I can find the U joint for 300. really??? What kind of scam are you running. Sell faulty cars that you already know will require major repair. If seeking only those that care for money. Go to Pohanks Nissan. If looking for customer service, loyalty, responsiveness, and ethical behavior run to another dealer

mfahlsing

Apr 13, 2014

I received an email stating that I would receive $1,000 more than KBB value if I sold my used car to the dealership. So, I spent 4 hours in Spring Break traffic in my car with no A/C to get there to have my vehicle appraised. Maybe 10 minutes later, which means that the appraisal was rushed or cursory at best, I was given an offer $500 LESS than CarMax's. I was glad that I had gone to CarMax first for a reference point. KBB listed my vehicle at $2,234 for FAIR condition, which my car easily met. So, I was led to believe by Pohanka Nissan's very badly worded e-mail to me that I would be paid $3,234 for my car, which is much higher than CarMax's offer. So, when they presented me with their $1,500 offer, I immediately said, "I can do better," stood up, and walked out.I was hot from being in my roasting car for 4 hours, tired from the inordinately long drive, and I am 7 months pregnant. So, I was understandably of low patience and very angry about the deception. As it turns out, the dealership was actually looking for trade-ins and would only "sweeten the deal" if I was buying one of their new or used cars. However, as I had clearly stated to them in my initial e-mail responding to the ad was that I had purchased a used Volvo just 2 days before. One of the first things Michael Williams told me was, "I think you made a huge mistake in buying a Volvo. You're going to be hit with major maintenance and repair costs and you will regret your decision," or something very close to that in effect. I was livid! I bought the used car which best met my needs as a first-time-mother looking for a safe vehicle in which to transport my precious child and her necessary gear. He effectively called me stupid, insulted my choice, and made me very angry all while being slightly xxxxxx. Unacceptable!For these reasons and more, Pohanka and all of its lots, dealerships, etc. have PERMANENTLY lost my business. In the words of Fex from That 70's Show, "I say good day, sir. I say GOOD DAY!" Never again!

shaw2

Jan 19, 2014

I have had several car buying experiences and by far this has been the best car buying experience ever. Saturday morning we arrived around 9am and despite all the cold weather and rain Tim took time to show us the all the cars we wanted to see, take us for a test drive, helped us purchase our selection before noon. Tim was a true professional all the way. There was no pressure to buy, no haggeling over the price and the whole experience was so fast. I will recommend Tim and this dealership to all my friends.

Lisa32667

Dec 13, 2013

I had an older car that had over 200,000 miles on it. It was time to start looking around for something reasonable that possible had some warranty on it. I went to a dealer in Fredericksburg and found a car I was interested in and there was too much wheeling and dealing going on, wanting too much money down and a high interest rate, I decided against it. Needless to say their attitude changed against me. So on Friday night the 6th of December I was searching used cars on Pohanka's website and came across a 2010 Mercury Mariner. It looked really nice from the pictures and had low miles and was a certified vehicle. I decided that I would go the next day and take a look at it. Pat Elsey was the dealer that worked with me that day and did everything he could to ensure we were comfortable and taken care in a timely manner. He was very helpful and kind. Took the time to go over everything with me, set up my blue tooth for me and went over all the vehicles features. The used car manager Greg was working really hard to get my finances in order, a few hours later I was driving home in my new vehicle. I love it! and would recommend this dealer to anyone looking to purchase a new or used car.

CChesley45

Dec 12, 2013

Timmy was great from the very beginning. He was always available when I needed him. He was very patient during the financing process with the Navy Federal Credit Union. I also feel he worked hard in getting me the best deal for my purchase as well as the trade-in.

Sherry8591

Oct 25, 2013

Everyone was very friendly and very helpful and I would highly recommend pohanka Nissan of fredericksburg to anyone! This was my first time there and I intend to go back!

ladybug1973

Oct 8, 2013

I had done business at this dealer in the past and it was lacking to say the least. Still i went back to try again and was amazed at the transformation!! Timmy was GREAT!! He helped me find my perfect car and listened to what I wanted. The manager that was there during my last purchase was rude and abrasive and openly said he wouldnt talk to me. This visit he is no longer there and the new manager Angel was more than willing to sit with and help me figure out what was best for me. Thank you Pohanka!!!!!!

Ddww1234

Oct 7, 2013

Friendly, efficient service. Jack helped me with a Hyundai even though his expertise is in Nissan and was knowledgeable and helpful. Purchased 2005 tiburon. Derek wilson

DispWo

Jun 5, 2013

Made a deal with this dealer, Pohanka Nissan of Fredericksburg, for a 2013 Nissan Leaf SL over Pohanka web site's chat for $25,614, the sales person said to call me back to see if the deal is approved by his sales manager, Mr. Tim Dunlat, three hours passed, the sales person called me back and told me that his manager approved the deal and asked me to come in at 6PM. I came in and met Mr. Dunlat, He seemed to know nothing or pretend to know nothing about the deal that I made in the morning. He then looked up the chat log and probably the phone conversion that I had with his sales person in the morning, then Mr. Dunlat told me: "can I see the paper" on my hand (this paper has my personal infos on it) and replied "no". Then he assigned me to another sales person, George. George seems to be a nice guy and started to show me the Leaf SV. I told him this is a wrong trim, then he went to get the SL trim. When George came back. We both sat down and talked. Then Mr. Dunlat came to our desk and asked me again to see the paper on my hand. I just said: "no". Then he told me he could not sell the car to me at that price. I wonder why he approved the deal this morning and why told me to come in at 6PM. I absolutely understand that an oral deal is not an official one, but why approve it and told me to come in and wasted time. Just wanted to let you all honest consumers out there to know and whatever the conclusion you can draw from this incident. Watch out for gimicks.

Big_Poppa

Jun 3, 2013

I've purchased several cars over the years and had some good experiences and bad experiences at dealerships. Now that I'm a more seasoned and experienced buyer thanks to modern technology which allows me to know the right questions to ask and have the majority of my answers before I hit the showroom floor. My daughter came in to purchase a new Altima which she has always wanted but not being as experienced as her "Pops" she asked me to come along with her so she wouldn't get the bam-boozle and hide your trade-in keys run-around that some get. Well she didn't get that here at Pohanka Nissan. The dealership was upfront and honest with her about her credit situation and she was still able to walk out the door with her first new car, more for her trade-in, got a rebate and had the team come outside to congratulate her. I was proud of her and I will more than likely purchase a vehicle here in the future.

ralph4322

May 6, 2013

The sales people were very nice. I bought a 2010 Nissan Rogue with 36,000 miles on it. They did the paperwork to fix all the scratches on it, but it has almost been a year and no one has called me to get that done. I bought it in May 4, 2012 and the inspection sticker on it was for January. When I went in January to get it inspected, it passed but the garage said I would need new tires in around 5 thousand miles. This car was used car certified, so why am I having to buy new tires after only six months. I was told used car certified meant it passed all these specifications to make it a better used car sale, so the price could not be dropped anymore. I like the vehicle, but only gave a ok rating because they never kept their promises and fixed all the scratches on my Nissan as well as selling me a used car certified vehicle with tires that should have been changed before they sold it to me.

dldunnivan

Mar 20, 2013

I came to Nissan To Find a New car that would better suit my needs. 1. Something that would be "GREAT" on gas {Most important). 2. Needed a warranty and wouldn't break down on me leaving me stranded with my children. 3. Had to be a comfortable ride and I couldn't feel like a sardine riding in it. 4. I have to be able to handle the payment. I walked in and the first person to meet me was Donnie Youmans. I stressed my needs and concerns with him and he said " I'm going to get this right for you on the first try. Are you ready?" He had suggested the Nissan Versa. Me I was confused. I get the mileage is great.. I get it. It was not to expensive, so check for the price range . It would have the warranty and I didn't see it leaving stranded anywhere. But ,What about the, I don't want to feel like a sardine part? I looked at him and was like, "Do you remember what I was driving when I came in?" He laughed and said "I know what you are thinking...lets just go drive it." I said fine. Still laughing at me he said I'm 100% confident this will be your car. He handed me the keys I got in and my first thought was oh...this isn't to small of a feeling. He said, Don't worry just have faith in me. Lets drive. I drove the car. It felt nice... I liked it! He gave me the run down. Now Im a proud owner of "THAT" Nissan Versa. Then he thanked me for having faith in him. No.. Thank you Donnie Youmans. You were right on target . I didn't have to waste a bunch of time trying to find the "Right" car. You did it on the first try. And to be honest, I wouldn't have never thought of testing out the Versa. Glad I did.

mj5johnson

Mar 20, 2013

I came in to the dealership to shop for a car for my 16 year old daughter, Donnie Youmans was our salesman and was very helpful. He was polite and patient especially dealing with a teenager! We have not made a purchase as of yet, but when we do we will come back to see Donnie!

K.bear

Dec 29, 2012

I recently purchased a used vehicle from this dealership and was very pleased with the service I received. It was kind of late in the evening and I wasn't even sure of what I was looking for but the salesman and everyone I spoke with made me feel very comfortable and helped me make an informed decision on what vehicle to buy. I couldn't be happier with my purchase!

Woods&Waters

Dec 17, 2012

I recently purchased my second Pohanka NISSAN. I turned in a Pathfinder and picked up an XTerra for Woods & Waters Magazine. I visited the dealership and spend over an hour with Tim Grant looking at and driving trucks and SUVs. He was very patient, never pushy and a pleasant person to work with on the deal. In fact, everyone I worked with, from the sales manager to the gal in financing, was very professional and genuine. Thank you Frank and Tim for running a dealership that truly serves the community. I am looking forward to three more years of adventures in my Pohanka XTerra!

klu1021

Nov 30, 2012

I recently purchased a vehicle from pohanka nissan in fredericksburg va and just have to say that I had the best shopping experience with my salesman Tyler Coles. I've alway been a little weary about car shopping because I don't want to feel pressured but Mr. Coles made me feel so comfortable I felt like i'd known him for years. I woud recommend this dealership to anyone and I LOVE my nissan :)

ladygirl3

Nov 27, 2012

My son bought his first car from Pohanka Nissan in Fredericksburg. Hank Weber and Don Garrett did a great job of staying with him through the whole process of finding the perfect car at the perfect price. He ended up with a Nissan Versa and he loves it. Right on time with the payments, too. This may have been because Matt Himes helped him with the finacing choice by going through Nissan Co. All in all, a great experience thanks to these gentlemen.

star1

Nov 27, 2012

Tashuana was the best sales person ever. she made me feel comfortable and got me into the car that I really wanted. I will refer all friends to Tashuana to get the best service possible.

actor1021

Nov 12, 2012

Timmy Pohanka was the best salesperson I've ever had. He was so smart about the products and so friendly and courteous. I would send all of my friends to buy a car from him too. He actually made me feel like family.

torico07

Apr 21, 2012

On April 7 I bought a NEW Nissan Versa for my daughter and the SUPERB customer service provide by Melody Clemmer and the rest of the Pohanka team was the best I have ever received. They answered all my questions and met all my needs as to the price and the features that I was looking for in a vehicle. I felt no pressure to buy and the experience has left me with having to come back and buy from them in the near future. This was my first time buying a NISSAN and I should have done it sooner. I HIGHLY RECOMMEND this dealer and Melody Clemmer for your next car buying experience.

Tinkerbell21

Mar 28, 2012

They were wonderful! I had a great experience at the service department. Everyone was so friendly and helpful! I was greeted promptly, all my questions were answered, the service and checkout were speedy, and I loved having complimentary snacks and beverages while I was waiting! I will definitely be recommending your service center and dealership to all my friends and family! Thank you again for the wonderful experience!

registrant

Mar 1, 2011

Melody Clemmer was a pleasure to work with. The dealer is clearly motivated. I highly rate Melody and for good reason.I will caution buyers to know the value of their trade-in. Be firm and engage the dealer on this value. Fredricksburg is part of the Washington D.C. commuting area and MPG and value factor into dealer resale. Know your Kelly Blue Book (and price your car on AutoTrader!).Matt with Financing knows how to extract value for his employer. Go to the financing table knowing your financing options outright. I opt'd with NMAC financing, but I came to the table knowing exactly what USAA (typically my preferred financing organization) offered me. Matt was able to match and beat USAA, after some colorful discussion of options.

foxynet

Feb 11, 2011

I have purchased over seven Nissans and every one of them is from Pohanka Nissan in Fredericksburg. They have outstanding service and sales, I got such great deals, they way the general manager treats me is outstanding, and I get such great service from Angela Dolan in the shop, who takes care of all three Nissans I now own. I will keep buying Nissans and the only place I will buy them is from Pohanka Nissan. Thank You.

Mo_wash

Oct 25, 2010

I gave such a great rating because my buying experience was great. I was not expecting to walk into the dealership and walk out with a car. The customer service was great from all three employees. I was even given an umbrella from an employee because mine was broken. It was an overall great expercience and you all really worked with me to get me a great price, great APR, and great monthly payments. Thank you so much for this great experience. It was one of the best birthday presents I could have had!

dc70golf

Jun 24, 2010

Visited a lot of other stores and never really thought dealers could be as professional. I was treated with respect not only in terms of my time but in the value I got in my purchase. If your in the Washington area, you need to go to this dealership.

Spinman79

Jun 23, 2010

The sales deptment (Corey Applin) was terrific which is why I purchased my brand new Nissan Titan from them. But since purchasing the vehicle I have had nothing but problems with it and the service department. There have been numerous issues with the Titan and they have been unwilling to resolve most of them including two that were caused by them. The service dept is a joke with the exception of the service writers. My family has purchased many vehicles from them (14) and they won't be getting anymore of our buisness.

B MORGAN

Jun 2, 2010

First i have to say that this young lady made finding my car at Pohanka Honda stress free.I contacted her by phone after checking some cars on the web .She explained she was new at this but would try to answer my questions .We met at the dealer the next day. She had the cars she felt would fit my need and the price range .Devona told me how much she loves her work and it showed ,She made arrangements to get the car i brought and love to my home the same day .Thanks Pohanka for having people like Devona Hunter working with you .My sister will be visiting your store soon and i'm sure she will be buying a car.Sincerly, Bernie Morgan

eglenn

Apr 29, 2010

Solid dealership. I usually hate the new car buying experience but Pohanka and Corey change my opinion of that. Highly recommend. The finance department matched and gave me a better rate then I received for the preapproved loan. Every thing was quick and easy

kris.rayman

Apr 23, 2010

I have always gone to Fairfax Virgina for purchasing and servicing my vehicles because of their good customer service. I own a 2007 Nissan 350Z convertible. I was having problems with my top and my low tire indicator light. I have never been to Pohanka before, but I decided to go because it was convient. As a leader in my profession, exceptional quality service is imperiative to the success of a business. I would like to give you constructive feedback regarding their service department:-I could not tell which desk to go to. There was at least 3 or 4 small desk with very busy associates attending to calls..etc. I stood there looking around to find where I should check in. No one acknowledged me until I approached Susan's desk.-My recommendation is for a reception desk with a greeter who will focus on recognizing the customer and escort the customer to the service associate.-Susan was very friendly, and had effectively communicated the plan of service for my vehicle. She directed me to the customer lounge and stated there was sodas and coffee for me while I'm waiting.-I was very impressed with the customer lounge! I expected to have to purchase a soda out of a machine, but I was delighted to see a refrigerator stock with drinks. The lounge was clean with comfortable seating. This attention to the small details like this makes a huge difference!!-While I was waiting in the lounge, I recieved a call that my father had been taken to our local Emergency Department for treatment. I told Susan my situation. She was very compassionate and helped to expedite my vehicle servicing. -Once my vehicle was finished, the gentleman who worked on my vehicle (unfortunately I can't remember his name)escorted me to my car. He provided me with accurate and direct communication regarding my vehicle servicing in a very professional manner. I definately felt he went above and beyond to ensure my vehicle was working properly!!It is evident that Pohanka is striving and targeting on opportunities for achieving greatest business results!! With your associates like those who have served me, Pohanka will achieve their goals!!Thank You,Kristin Rayman

mark neisser

Apr 21, 2010

My experience with Pohanka Nissan was a pleasure and an enjoyment for me. From my first contact with Brenda via email and then over the phone to my finally meeting her was pleasant and a professional experience. Brenda and the team at Pohanka made me feel comfortable and not pressured into making any decision that I didnt want to make. I LOVE my new Murano !!!!!

mandyross71

Apr 19, 2010

Why I rated this dealership with such a high rating,because there customer service is just phenomenal. The salesman that worked for me he was just the nicest man that I had ever met. Mr.Mackove went above and beyond to help me find a car that was perfect for me and that was in my budget. I would recommend all my friends and family members to Mr.Mackove he knows how to treat his customers. He is just an all around super salesman.

lrjackson

Apr 5, 2010

My husband and I needed a second vehicle. With two kids in college and the economy, we did not know if we would be able to afford a brand new car. We have been to Pohanka Nissan in the past and decided to go to them with our situation and see if we could work a deal. Jeff Crizer was the first person to greet us on the lot. We already had an idea which vehicle we wanted (Nissan Cube) and Jeff was knowledgeable of the vehicle and was most accommodating with test drives and answering our questions with respect to the Cube and other Nissan economy cars. My husband and I felt comfortable with Jeff and explained our situation. He was most understanding and worked diligently with us to get the price we needed. It was a pleasure working with him and I feel confident that he put our best interest in the forefront of the negotiations. Bottomline: He was able to get us into the new vehicle we wanted. Thanks Jeff; you are an asset to Pohanka Nissan.Lisa and Dan Jackson

Robin_Aldo

Apr 2, 2010

Pohanka has been very accomadating as for service, customer service, and seeing that I have transportation while vehicle is being worked on for me. When I can't afford the service package deals for servicing my car they work with me by breaking it down so I can afford the service being done at the time. Then I bring my car back for the remaining service, etc. It's really been very accomadating for my situation. They don't do any unnecessary service like most dealers have done to me in the past. I feel very confident that the work that is being done is good. No problems there. Susan has been so good to me with my vehicle that's what brings me back. Under normal circumstances I wouldn't feel at all confident in a dealership working on my car, but this dealership has been great from all aspects. I even bought my truck from them. Prices have been pretty affordable considering the work being done. I really appreciate everything! Thank you!Robin Aldo

charlespeterson

Mar 31, 2010

They were great. I got a great deal and everyone was friendly. Brenda was perfect, balancing being helpful with understanding our need to think it out and come to a decision. Matt really came through for us and guided us through the copious amounts of paperwork. Nashaye handed us to Brenda when she knew she couldn't help us right away, which really tells a lot about the spirit of helping the customer first! Billy was not involved with the sale, but helped out in many of the little things (including entertaining my daughters and getting them balloons) that added to the experience. Jesssica helped us find the perfect protections and upgrades. GREAT TEAM!

meyersdc

Mar 28, 2010

I went to this dealership to compare the Altima against the Mazda 6 and Toyota Camry. Fortunately I met with Frank MacKove as the available salesman. During the 5 day process (took me this long to be sure on the deal), he was consistent, patient, courteous, professional and really held our interests in mind (despite not so discrete pressure from his manager). During the initial negotiations, when Frank did the ever-present car sales good-cop/bad-cop drama of 'consulting the manager,' I could easily hear (probably intentionally) the whining and arguing. I just didn't expect the paper-crumpling and F-bombs (not very professional). At the end of the day though, with Frank's help, I got the model I wanted at the price I hoped for. The lower score (4 vs 5) on the Quality of Work speaks to the car prep. Although I thought I was reading all the forms we signed, I do not remember signing the Delivery Checklist (but the signature is there). Several items on that list are checked off that either did not apply to the car or were not covered during the turnover (which of course makes me wonder about the other dealer inspections performed). It specifically says in two places that the car was full of gas, but there was less than half a tank. Not a big deal in the big scheme, just sort of bush league. Could be indicative of attention to detail. The Service Shop introduction and discussion of extras (paint protection, theft protection, etc) was courteous, professional and low pressure. One the other hand, the registration and extended warranty coverage options discussion was more painful. We received several not-so-veiled insults to 'our intelligence' in declining the packages. Bottom line - we're happy with the purchase and the important parts of the procees went very well! Thanks Frank!

cstevemitchell

Mar 27, 2010

I didn't visit the dealer with the intentions of buying a new vehicle, as I was completely happy with my current truck. However, Laura and Paul made me feel comfortable and were able to exceed most of my requests (price, options, etc..) They made the process easy and painless! It is likely I will continue to shop with Pohanka in the future.

JSlatt8904

Mar 27, 2010

I like the positive attitude, the intial price, However I did not like the extra packages and charges. I feel that this process was not explained up front and some of thses charges seemed to be a ploy to get extra dollars from buyers. Pressure sale for some of these additions.

hogman96

Mar 25, 2010

We have lived in the Northern Virginia area for 11 years and we've purchased a few cars in this time period. Pohanka is the only dealership that we've gone back to purchase as second car. My daughter who had never purchased a new car was in the market for one. She has champagne taste on a beer budget so I did some of the initial leg work. I called around and went to a few dealerships hoping to narrow the scope of her. She really wanted a Nissan Maxima, thought the Altima was scheme but would settle for the Sentra. I made a cold contact call to the dealership and was lucky enough to speak with John Stoner. I told him what I was looking for and what we've already seen. We agreed to meet on a Saturday to test drive the Sentra. From the moment we walked in the door John and the other car consultants treated my daughter like she was the only customer they had. Between John and the sales manager they were able to get my daughter into a 2010 Altima. It took awhile to work through the color she wanted but John was patient and worked with her until she was satisfied.I have purchased my share of vehicles, motorcycles and boats over the years and I will say from the first phone call to this day John Stoner and the sales staff at Pohanka Nissan are top shelve! Thanx for making my daughter's first car buying experience a pleasant one!! Kevin

g4genius

Mar 23, 2010

I have purchased 5 vehicles in the past 10 years. I have also sold cars years ago.I have never met a more professional and informative sales associate as I did with Heather. She explained all the features and options for the two vehicles. I was interested in purchasing. The Rogue and Altima. She really made me feel like she was really concerned with my happiness. She never rushed me and was very patient with me. I am very slow when it comes to making selections. I am very particular. It has to be the right color right, right options, right price and right feel. She and Matt worked very hard to get me into an affordable car. I will recommend friends and family to this dealership. I was really impressed with the care and thoughtfulness of the entire staff. Everyone was friendly. It seems most car sales people at other dealerships really try to get you to purchase vehicles that they want to get off the lot. Heather gave me many choices of colors and options and I test drove both vehicles. I owned a Pohanka Honda a few years ago and from what I remember the staff was very nice and courteous too.Thank you Pohanka!

mzjoanzee

Mar 18, 2010

I had an excellent experience at Pohanka Nisssan with Laurie. Her customer service was phenomenal in that she made the experience hassle-free and really focused on what I wanted. I found a Nissan Altima with very low miles, manual transmission-which I was looking for!! There's a lot to be said for working with someone like Heather. Very professional and knowledgeable start to finish. Great experience!!

packers53

Mar 15, 2010

I have purchased several vehicles and recommended others to Pohanka Nissan, specifically Frank Makove. He is very professional while being friendly, aggressive while not being pushy, he is a GREAT asset to the NISSAN team. Frank has always been able to correctly answer my questions whether I was purchasing a car, truck, or SUV. He has the nack to readcustomers to see how they need to be dealt with in order to have the customer go away feeling completely satisfied they received their best deal! Frank has showed the same courtesy to me and my wife whether it was selling a vehicle, getting the right person to assist in getting service, introduced meto several employees that all had a part in the many deals I havs made with Pohanka Nissan, he was the GENERAL of the action! I will continue to be a loyal customer to both, Pohanka and Frank in the future. In the past week, I have changed my mind as to what vehicle I wanted, Frank stayed with me and asssured I bought what was right for me and that I got a great deal.