Used Cars for Sale at Pollard Friendly Ford Company in Lubbock, TX

raiderman7878

Sep 15, 2015

Pollard Ford has been nothing but excellent when helping me look for my perfect car. Matt Slocum listened to my thoughts and suggestions and found my dream car. Love Pollard Ford!

Shead's sister

Nov 6, 2014

My sister purchased a used Ford F150 from Pollard Friendly Ford with a cracked windshield. 11/05/2014 I took it back to Pollard Friendly Ford for the windshield replacement promised by her salesman Shy due to the windshield having a large crack at the time of purchase. When I asked the gentleman completing the repair why the F150 logo wasn't on the replacement windshield he stated, "This is the windshield they (Ford) always orders because it's $200.00 or so cheaper. When I asked Shy why the F150 logo was not on the windshield like the one taken off the vehicle he stated very rudely. "I told her I'd get her a brand new windshield and that's what I'm doing unless she wants to stay with the cracked one." I contacted my sister informing her of the situation where she in turn called Shy. I have never had a salesman to be so rude. I was thinking about coming to Pollard to buy a truck but after what I encountered, Pollard will not get my business. A customer should never be treated like I was today. The Friendly needs to be taken out because none of the salesmen possessed a warm or friendly face. The environment was not friendly at all. I wasn't even offered to go inside and wait while the repair was being conducted. I had to ask Shy if that was the service waiting area. Very poor customer service.

Dale

Nov 2, 2014

Contacted them about a vehicle inquiry through this site. They never responded. Good thing maybe as they have a lot of one star rating on here. avoid.

LarryH

May 9, 2014

Needed the coolant in my air conditioner checked. Drove into service area at 2:30 Friday afternoon, waited about 15 minutes to be acknowledged. During that time, 7 different employees walked into the service office. I know it was late in the day and at the weeks end, but I would have liked for someone to acknowledge my presence and offer service as soon as possible. Drove off and will not return.

JMart

Aug 6, 2012

I went to this dealership to have my car serviced for 60,000 miles and expected to pay the $459. When I returned to pick up my car and questioned them about paying I was told that it was covered by warrenty. I left and went home. Two days later I was called up by the GM Mike Edwards who had originally helped me and told that they were mistaken and I still needed to pay them the $459. He did not apologize for their mistake or offer to discount it. I will not be returning here.

jodagr

Jan 1, 2012

The guys at Pollard really took care of me and my wife, and got us in a car we BOTH loved. They were friendly, knowledgeable, and great to work with. I would definitely recommend them to anyone who wants a great car buying experience.

SARG81411

Jan 1, 2012

After being treated poorly at a few other dealerships, I finally checked out Pollard Ford. They were AMAZING. I cannot describe how great they treated me. We went through everything I wanted in a car and what my overall budget was. They showed me the cars I knew I was interested in, as well as some others I was not familiar with. In the end, I got a car I am IN LOVE with (an Edge) and I cannot thank them enough. Our salesman, Cameron, was knowledgable about all of the cars we looked at and answered all of my questions honestly. The whole experience was great, and I am thoroughly impressed. Not only was Cameron great to search for cars with, but when we found the right car he made sure to get us a GREAT deal that I could not refuse. They guys there made sure that all of the bases were covered. They weren't concerned with making a sale and getting me out the door, they really took care to make sure that the car I had picked would last me a long time and was the right fit for me. Pollard Ford's used car department definitely changed my opinion about used car salesmen. I will never shop for cars anywhere else.

yeah, right

Dec 15, 2011

Horrible, pushy salesman, pushing any car that would fit into our budget at us instead of listening to what we wanted and helping us find the car we really wanted. I would NOT recommend Pollard Friendly (Ha) Ford to anyone.