Used Cars for Sale at Porter Ford in Newark, DE

Jim C.

Aug 8, 2016

Excellent service from Porter Ford personnel. Kept me informed during an extensive repair procedure. They handled the my insurance and warranty request promptly and effectively. Great service team and personnel.

Richard Wallace

Jul 31, 2016

I arrived expecting to wait 4 hours for necessary recall repairs. However I was informed that the service should be done in an hour and a half, the gentleman overestimated and I was out of the service area in a little over an hour. Thanks for great service.

Gina

Jul 22, 2016

I absolutely LOVE my Ford Edge. I worked with Mike Williams and could not be happier with my experience. I have already referred two of my family members to Mike and will definitely send more!

Charles Coates

Jul 21, 2016

Everything is fine Air conditioner works as it should/ Thanks for your help

Darrell Putnam

Jun 21, 2016

4th vehicle I've purchased from Porter Ford in the past couple of years along with the same salesman, Christopher Drew Mann. The inventory and professionalism is by far the best around. I can't even begin to count the little things this dealership has done that keeps me coming back. The initial search, the deal and financing are always a pleasure instead of a task. After the sale the service department keeps up the standard set from the beginning. I'm not going to trash the other dealerships I've dealt with in the past, I just don't return. Porter Ford.... I'll be back.

Donald Verrico

Jun 20, 2016

Wow...Lorenzo...what a cool guy. He really helped me out. Brand new set of Hankook tires and a $60 rebate that he did the paperwork for...Washed and detailed my F 150 Limited truck and matched the price of Tire Rack and a local tire store for installation.

Jered Price

Jun 8, 2016

I purchased a 2016 Focus ST from salesman Roy Argelander, he was very helpful and seemed like a genuine person. He helped the experience go smoothly and I appreciate that. The only thing I would like to have been made aware of is that they purchased plates, as i wanted to purchase specific plates and now I am unable to do that, was not very happy about that.

Thomas Nearey

Jun 8, 2016

Excellent work from good people! My repairs were completed in a professional manner and the service tech. was very helpful. I will continue to have my vehicle serviced as your dealership.thank you!

David

Jun 7, 2016

I had a great buying experience at Porter ford. Chris Mann was very helpful in getting me a great deal on a F150 truck. I got a great trade in on my car and everyone worked hard to make sure I was happy with my purchase . The store was clean and organized. I look forward to working with the staff to keep my truck running smooth and having a long life on the road. Thanks again to everyone at Porter Ford !

Sherry Humphrey-jones

Jun 6, 2016

Very pleasant, courteous, and efficient. Great atmosphere.

Tammy Layer

Jun 4, 2016

Justin was helpful and respectful, no complaints with him. I feel like every time I leave my car to get the oil changed though something ends up broken. This last time, the hood release in the car was "broken". I don't know that I have ever even opened the hood of my car, so not really sure how it could have been broken. The time right before that, I started my car to have the low tire light on. It had not been on when I dropped it off, I went back inside and they told me I needed a new tire when this tire wasn't even 6 months old. I am getting discouraged. Thanks, Tammy

Richard Pileggi

Jun 2, 2016

Lorenzo always looks after my car and my satisfaction. I will continue to ask for him each time I need service. Thank you!

Michiala Batson

May 29, 2016

Awesome service. Justin and Mike provided shuttle service even though the service is not offered on Saturday. Thanks!

John Racine

May 20, 2016

two surveys every visit is too much. One from Ford and one from Porter. Too much.

Mr. & Mrs. T.

May 20, 2016

We were trading our 2013 Edge lease for a smaller vehicle. We knew what we didn't need and what features we really wanted. Also, we didn't know whether to lease again or buy outright. Our salesman, Chris Mann, listened carefully and gave advice on every purchase option. He was honest and forthright. We decided to lease once again and we are extremely happy with our Ford Escape. This is the third vehicle we bought from Porter Ford and Chris Mann has accommodates us each time.

William Bliss

May 13, 2016

The purchasing experience in 2013 was not good; the service experience was excellent.

Harry VanSant

May 10, 2016

All was good. No problems. I always take my Ford cars to your service.

Matthew Clair

May 7, 2016

The staff was polite and helpful. My vehicle received the service that I brought it in for. Will return for next service.

Richard Judd

May 7, 2016

Always excellent service. Work completed in a timely manner.

Donna Wolter

May 6, 2016

The salesman and all members of Porter Ford made me feel very satisfied with every aspect of the transaction. I will be back again. Friendly and knowledgeable. Thanks.

Sharon Mchugh

May 6, 2016

The staff was very helpful and the service was good. The only disappointing thing about my experience is how the service department handles oil changes. Originally, I only scheduled an oil change. I received a phone call from someone asking if there was any other services I wanted. When I said no, I was told to bring my car in using the Express Oil Change service. If I wanted to sit and wait for my car, I wouldn't have scheduled an appointment. I had to reschedule and add additional services so I could have an actual appointment. VERY DISAPPOINTING!

Christopher Hewlett

May 2, 2016

Mr. Meginnis was terrific. He communicated exactly what was happening during the service. The lady at checkout was very helpful and cheerful, as well.

Tab

May 2, 2016

I am very happy with my vehicle and the staff was wonderful

Karen Hruz

Apr 26, 2016

Lorenzo, the Service Manager (or should be) is always very friendly and truthful. If I need something he tells me, if I don't, he tells me that as well. I value honesty, that's why I return.

Maria Sylvanus

Apr 20, 2016

I was greeted by your Amazing employee who despite having a broken foot, was so cheery and sweet! The Service, Support and Quality are consistently Wonderful. You have a Great Staff! Great reflection on your company.

Mary Winiarski

Apr 14, 2016

Now everyone please read this; as the advertisement says Stop the press... Wow, wow, wow! I was sitting home on Saturday looking online for my next pre owned vehicle and found exactly what I wanted My new Ford Escape 2013... Yes I call it NEW because the car is immaculate and had only 9016 miles and the price way below any competitors list price. I requested online to see the vehicle and within 5 minutes I heard back from Gina then within another 2-3 minutes had my test drive set up for Monday. One ride in the vehicle sold me. I wanted to be test drive a few other Escapes just to positively certain that my first choice was the one. So Gina took the extra time and showed me several others, moving vehicles around the lot to get to the other choices, with such patience and positive attitude. Now I have to mention Rob the finance manager worked his magic...got me the best rate...oh my trade in was a very acceptable offer also. When I sat down with Rob he thorough and knowledgeable about the best extended warranties, rates and other valuable offers they had to offer. By 7:00pm I was driving home my new Ford Escape, only was that late in the evening because I had to go back to work after my test drive and had to complete sale after work. Both Gina and Rob stayed way past their shift so I could drive home my new vehicle that day. I purchased the car I traded in 4 years earlier and returned to Porter Ford in Newark, Delaware because of sales and service team. I work in Homecare as a therapist and when I took the car in traded in for service they always provided me with a loaner vehicle so I could go treat my sick patients. If you need a car, truck or SUV I highly recommend Porter Ford in Newark, Delaware. Thank you to all. I LOVE MY NEW PRE-OWNED FORD ESCAPE Mary

Shawn Greener

Apr 12, 2016

Service writers do a great job in your excellent facility. On 3 occasions the mechanics left tools in my engine bay. Not good.

Jeffrey Gautier

Apr 11, 2016

Great service quick service clean facility fresh coffee nice people

Johnnie Turner

Apr 6, 2016

2015 Ford Explorer. Oil Change, service was great as always with the Porter group , the only thing was it took over two hours for the oil change, but in there defense I was told it was 1.5 to two hour wait. Will always take it to Porters as long as I am in Delaware. I have purchased 3 vehicles from them that says a lot about the Porter Team .

Phyllis

Apr 5, 2016

I have been looking for a car for weeks. When I stopped at Porter Ford I saw a large variety of vehicles all types and styles. I did not know what type of car I wanted. When Christopher Mann greeted me, he asked me a few questions. He was able to help me decide what type of vehicle was best for me. He showed me several cars that met my wants and needs. I purchased a beautiful car that day. Financing was very easy. I got the protection plan I needed. I am very satisfied. Porter exceeded my expectations.

BarrientD

Apr 1, 2016

I purchased a 2007 Chevy Aveo from this dealership. When I initially bought the car I was having a minor issue with the air bag system and I contacted this dealership about my issue . No later than 24 hours the sales manager Jacob contacted me and was willing to take my car into service and get it fixed with no cost to me . He made my experience a memorable one ! He was the nicest guy I had met in a long time ! He made sure whatever I needed as a customer was given without any questions and addressed all my concerns ! I will continue dealing with this dealership in the future ! I recommend others to buy from this dealership as well ! Thanks again Jacob

Kimba

Mar 31, 2016

I purchased a 2011 Ford Mustang GT for my husband and the experience was amazing. Very knowledgeable about Mustangs and he knew what my husband liked. Showed him everything about the Mustang. Chris Mann has years of experience in sales, kind, generous, knowable.

Kimberly Musante

Mar 29, 2016

I always enjoy going to my dealership for service. They are always so kind

John Runyon

Mar 28, 2016

The service department is the best that I have ever dealt with anywhere across all industries! I would recommend Porter Fird service department to everyone. Best dealership around!

Deborah Vernon-snyder

Mar 24, 2016

I already to recommend Porter. I am still very happy with my Mustang.

Harry Finney

Mar 22, 2016

My 2014 Ford Edge Sel AWD is one of the best Suv's I have ever driven and I have had quite a few in my lifespan. So far, I have had nothing but great service with no complaints about the service department. This time I was greeted by a wonderful service advisor, Lorenzo Hines who wrote up my invoice for an oil change. He was very friendly and very helpful and quick. He said the oil change would not take long, and he didn't disappoint me. It was quick like he said. He really knows his job well. Thanks for the Great service. Harry Finney, A Satisfied Customer!!!!

Beatrice Martin

Mar 21, 2016

2015 explorer ! service was excellent and Chris Mann was excellent salesman. This was my second explorer that I purchase from Porter with Chris being my salesman.

Charles Rudewick

Mar 18, 2016

Our "shopping" experience started with an email from Jill Porter regarding our 2014 Ford Escape and the dealorship wanting it for their inventory. Our Salesperson, Garrett Otto, from whom we have used twice previously contacted us about a 2016 Ford Escape. He is awesome to work with, extremely professional, knowledgable yet personable. He took great effort to find us the exact vehicle we wanted. We did complete the purchase and everyone we met from the staff at Porter was extremely nice to us. The fact that our last three vehicles were from Porter and the same salesperson shows our loyalty not only to Ford, but Porter and Garrett Otto.

Ken1952

Mar 13, 2016

Purchased a Mustang GT working with Lee Stephenson and Jacob Curtis. They made the entire process easy and fun ... both were very knowledgeable about Mustangs - enthusiastic about the product too! Highly recommend Porter Ford.

Kenneth

Mar 12, 2016

Porter Ford had a Mustang I was interested in purchasing ... worked with Lee Stephenson and Jacob Curtis to complete the deal. Both were fantastic to work with and knowledgeable about the product ... and they're car enthusiasts. Definitely recommend Porter along with Lee and Jacob!

Laurette Handy

Mar 11, 2016

I was beside myself from the less than professional treatment I had received from other dealerships. My trusted Colleague and friend suggested I visit Chris Mann "you will not be sorry, you will not leave empty handed." Well needless to say, Chris did NOT disappoint. Chris was like a big brother guiding, walking and driving me through the process. I did my homework. Chris made sure I was comfortable with my choices by going above and beyond. Chris is a people person, and has a passionate understanding of the value of customer service.

Steve

Mar 5, 2016

This place was awesome! Starting with Gina who I !contacted online after wasting 2 day of my life dealing with Barbera in philly! Then Eric the sales manager and Rob in finance! These guys and girl worked non stop to get a deal done that I thought was impossible. I was there a few hours and treated with respect the entire time no games! I would not even waste minutes of your life at another dealership go right to Porter ford and see these great people!!

Charles

Feb 22, 2016

The buying experience was great. My sales associate Roy was excellent. Jacob the used car manager worked hard for me to receive a great deal.

Donald Verrico

Feb 16, 2016

This is one of my favorite places to visit. Everyone from Sales to Service is great including Chris Mann in Sales, John Meginniss and the receptionists. They let me hang out with my dog while my truck was being serviced and gave me a complimentary car wash just for an oil change. That will keep me coming back.

Jeffery Olson

Feb 15, 2016

Great Job. Got me right in without an appointment. Always the Best................

Thomas Colombo

Feb 7, 2016

Purchased a 2016 Ford Escape Titanium 4WD w/EcoBoost. This is the third Ford product purchased (2nd Ford Escape) from Porter Ford and salesman Garrett Otto. Everything was ready when we went to pick up the vehicle. We just signed the papers, got the keys and drove off. I have used Porter Ford's service department since purchasing our first Ford vehicle in 2009, and will continue to do so. Their service staff has always been as friendly and helpful as their sales staff.

Shawn Curran

Jan 28, 2016

2015 Ford F 150 XLTStaff was outstanding. Great communication with Roy.

Ryan Buckland

Jan 25, 2016

The whole experience was great. Chris showed me a few trucks and I found the one I wanted. Chris was great. Rob Dollar helped me figure out the numbers and I walked away happy.

Susan Maxwell

Jan 25, 2016

We are (so far) very satisfied with the level of service we received from your dealership and plan on doing more business with your company in the future!

Suzanne Cavanaugh

Jan 18, 2016

Everyone was very courteous & efficient.This is about the 4th time I've had Lorenzo as customer service rep.He has always been very helpful.

Susan Parsons

Jan 15, 2016

Garrett Otto was great to work with while purchasing our 2016 Ford Explorer. He was very knowledgeable about the vehicle and accommodating with regard to our inquiries and multiple test drives.

David S

Jan 12, 2016

My first visit was for scheduled service and went very well. Second trip to Porter was for a suspected problem with the front brakes. My concerns were quickly identified and repaired in a reasonable amount of time while I waited. John Meginniss did a great job of monitoring progress and keeping me informed. The facility is clean, well maintained with some very nice perks. Thanks John and the Porter team.

Gina Mccoy

Jan 12, 2016

Chris Mann was extremely helpful with this purchase.

John Bigham

Jan 12, 2016

Very easy visit. There were 6 vehicles in front of me and I was still in and out fast.

Joseph D'Amico

Jan 12, 2016

Whenever I need my card serviced I always get excellent service.

Larry T.

Jan 8, 2016

We are back for the second time to look for a Ford Edge, last time in 2009 and enjoyed another good experience with Porter. Sales associates were prompt in taking care of our request and courteous to the end resulting in getting the car we were looking for.

Raymond Gogola

Jan 7, 2016

Simple oil change took less than 30 minutes. No pressure to do anything else. Recommended a service next time.

Robert D.

Jan 7, 2016

The staff was friendly and didn't push me to spend beyond my budget. It was important to them that not only did I get the exact car that was for me, but that I got the best price and financing rates around. I would definitely suggest this dealership to anyone.

Wayne Boulden

Jan 5, 2016

2014 Ford F150 King RanchService was good.John was excelent.

Patricia Edwards

Jan 1, 2016

Ford Fusion. The service was great and the staff was very friendly and extremely helpful.

Roxanne Davis

Dec 30, 2015

I had a great experience at this dealership!!! Would highly recommend. Ask for Rodney!!!

Richard Campbell

Dec 29, 2015

Great service representative. The world need more just like him.

Richard Wright

Dec 29, 2015

Efficient and friendly and helpful. I don't think 50 characters is necessary but I will keep writing until I get 50.

Pike Creek Girl

Dec 21, 2015

The staff at Porter Ford were very very welcoming. Gary Spencer and Erik Dammeyer were very customer oriented and very attentive to my needs when looking for the right vehicle. I would absolutely recommend them and the vehicle to anyone who asks- I've driven it now for just under a week. I love my new Ford Escape!

Tim Waite

Dec 21, 2015

I made an appointment to complete a recall, was greeted promply, offered to complete an additional recall, all within an hour while I waited. No hassels.

Lakesha Gardner

Dec 19, 2015

The service manager Justin is always professional and has a winning personality. He has mastered the art of customer service and as a customer makes me feel like Porter is family. I continue to use you all for service, have purchased more than one vehicle from you guys and plan to purchase another vehicle with you soon, because of employees such as Justin. He should be commended for a job well done!

John Cardone

Dec 18, 2015

My wife and I have been looking for a specific 2014 Mustang Convertible for some time. We were able to find one that matched our wish list perfectly, the only problem was that it was at Porter Ford and that was 350 miles from where we lived. We made an initial contact with our sales consultant first by email and then by phone. The people I talked to couldn't have been more helpful in answering all of my questions and concerns, as we had never purchased a car this far away before. Chris and Jacob couldn't have been more patient and helpful to us. After agreeing on a price if we liked the vehicle we took the trip to Newark to see and drive the car. Upon arriving at the dealership we felt so welcomed and without any pressure we eventually bought the car and the staff there had us in the car on the way home in about 3 hours, amazing. it was truly one of the most enjoyable purchasing we have ever made. I highly recommend Porter Ford to anyone who needs a car.

David Thorp

Dec 15, 2015

Staff was very courteous and service was fast. My truck was as clean as I left it.

Joseph Visalli

Dec 15, 2015

I bought a F 150 Super Crew Lariot 4x4. I was coming off a lease from another car maker and the staff made it a very easy transaction.

Matthew Morrison

Dec 15, 2015

I brought my 2013 F-150 in for an appointment to have the 4WD looked at by a service technician. I was greeted promptly and checked in without any problems. I waited for the shuttle driver in the customer waiting area. I was dropped off at my house and picked up at the end of the day to retrieve my vehicle. I really enjoyed the free shuttle service as this allowed me time to complete things around the house during a very busy time of year.

Jimmy Price

Dec 6, 2015

We purchased a 2016 Ford Escape. The service was great. The staff was very friendly.

Lenis Franklin

Dec 2, 2015

2015 F-150 4X4 this was our second Ford pick up purchase at this dealer excellent both times

Debra Post

Dec 1, 2015

I started the process by searching the Porter Ford inventory database and finding exactly what I was looking for. I clicked the link for someone to contact me with current pricing information and was pleasantly surprised how quickly I received a response. Along with the quick response, I received a VERY competitive price for the vehicle.I made an appointment and was able to come to an agreement on the price. Everyone I met and dealt with from the Sales Person to the head of Service was amazing. I look forward to having this be the beginning of a wonderful and lasting business relationship with Porter Ford.

Kathleen Riley

Nov 30, 2015

Fabulous as always. Clean, warm (rainy day). Staff is pleasant and very clear about charges etc.... I always have a good experience. AND...my headlights were back to the setting I always use. Nice!

Mike Petrowsky

Nov 30, 2015

We bought a 2016 Escape. It is our 3rd Escape. The second sales person we worked with was very helpful and followed through with the process of buying a car. We appreciated Rodney Redmann's(?) Knowledge and expertise.

Thomas Kirk

Nov 30, 2015

Rear window replaced under warranty after defroster stopped working. Hassle free.

WNaylor

Nov 30, 2015

I have now bought 4 cars from Porter Ford and have enjoyed every experience from ordering the cars, financing, trading in, service, and even warranty repairs. Everyone from the receptionist to the salesman and sales manager to the service writers and the service manager have been pleasant and extremely helpful to deal with. No matter what the issue was I always received the help I needed and deserved with no questions asked. Absolutely would recommend Porter Ford to anyone!

Loretta Dobbins

Nov 27, 2015

Rodney and the rest of the team were wonderful. No hassle and Rodney was a dream helping my mother find the right fit. Well done. I would highly recommend Rodney Porter's

Virginia Thomas

Nov 27, 2015

2012 Fusion. It was thorough and completed in reasonable time.

Julia Kennedy

Nov 26, 2015

Everything has been absolutely wonderful. Friendly service.

Robert Scali

Nov 22, 2015

MY WIFE HIT A CURB WITH OUR 2014 ESCAPE AND THE TIRE WAS LEAKING AIR. SHE WAS CLOSE ENOUGH TO THE DEALER TO BRING IT IN, UNSCHEDULED AND HAVE IT LOOKED AT. JOHN MEGUNNUSS, WHOM WE HAVE DEALT WITH IN THE PAST WAS ABLE TO HELP US. HE IS A GENTLEMAN AND GIVES US THE BEST ADVICE. WE TRUST HIM. ALL WAS TAKEN CARE OF IN ONE DAY TO OUR SATISFACTION. WE ALWAYS GET GOOD SERVICE AT PORTER FORD.

J Sheridan

Nov 16, 2015

Chris Mann was extremely helpful. He was never pushy. He helped me to find the car I wanted, at a price I could afford. I would highly recommend him to others. The general manager - Eric (?) was extremely nice as well and we also enjoyed working with him.The finance guy - I can't remember his name - was also nice and we have no complaints except that we waited a long time, probably an hour, just to get to his office.

Dan Mignogna

Nov 12, 2015

My service representative, Justin Gatling, was excellent! I was having an issue with my breaks that could have been dangerous and he made sure it was corrected. Justin demonstrated extreme professionalism and customer compassion. Once the work was completed he test drove the car with me to assure that I was completely satisfied. I would highly recommend Porter for service! Thank You Justin!

David Ditzel

Nov 12, 2015

We purchased a 2015 F 150 XLT. Our salesperson, Gary Spenser, was awesome !! The finance manager, Rick, was very thorough about the details of our loan. The entire dealership experience was GREAT!!! We have already recommended someone to Porter Ford.

Gregory Newman

Nov 10, 2015

Quick, easy, responsive. Listens and takes correct action(s). Very nice experience. Lorenzo was most knowledgeable and kept me informed at all. times.

James Metz

Nov 10, 2015

Chris Mann and Jacob Curtis went above and beyond to make me a great deal and Rick Neil back in the Finance office was awesome as well. They guys are great and make you feel like a friend not just another deal.

Kathleen Backof

Nov 10, 2015

2016 Ford Escape loaded with all the extras....love it. Our salesman, Rob, was very helpful and professional. We enjoyed our experience at Porter Ford and would pass along our recommendation.

Jinlin Jiang

Nov 9, 2015

Ford fusion 2016. It took a little bit longer than I expected.

Kathleen Greenbaum

Nov 9, 2015

I was kept well informed of the progress of the service, it was done in a timely fashion

Cynthia Moreland

Nov 4, 2015

A quick and easy transaction. We were able to buy the car and bring it home in one trip. Very knowledgable and friendly staff had us on our way in a very short time. The buying experience was well worth the travel so we will be repeat customers and recommend Porter Ford to all our friends.Thanks very much!

Leland Devine

Nov 1, 2015

Painless experience , had a very nice waiting area

Connor gray

Oct 31, 2015

They worked hard to find a vehicle that fit me and that was also in my price range. I love my new f-150.All sales associates were polite and were very helpful.

Tammy Layer

Oct 31, 2015

Lorenzo is so helpful and customer oriented. He goes out of his way to ensure you are satisfied.

Jay

Oct 30, 2015

fastest car buying experience ever had everything ready when i got there gary was awesome

Patrick Murphy

Oct 29, 2015

Everyone was friendly and nice. It was a simple 7500 mile service on my leased 2014 Fusion. Overall, I'm happy with the service, the lounge area, and the people that I interacted with.

Margaret Dubrier

Oct 28, 2015

Justin is a wonderful addition a long with John & Alfonso very pleasant gentleman they make it a pleasure to drop off your car for service. Thank you

Rick

Oct 26, 2015

In for routine service. The staff was friendly and efficient. I was in and out in less than 1 hour.

Thomas Kirk

Oct 26, 2015

Standard 22.5k service interval no issues or concerns to share

Karen Carradin

Oct 23, 2015

The service was great! I was told it would be an hour for the 45,000 mile service and it was finished before the hour was up. Staff was wonderful as always.

Virginia Thomas

Oct 23, 2015

It was very nice. My car was taken in and serviced quickly.

Deborah Pierson

Oct 22, 2015

The sales person that help me and my wife was amazing. There was no pressure to buy. We would buy from that person again.

Donald Verrico

Oct 22, 2015

John Meginniss is the best guy in the dealership. Great service.

Leonard Stapen

Oct 22, 2015

One great experience. Justen was great had us in and out in record time

Sherry Humphrey-jones

Oct 21, 2015

Much quicker than I expected. Staff very friendly, courteous, and supportive. Felt comfortable there.

Catherine Voultsis

Oct 18, 2015

I was surprised how quickly all services were completed!!!

Hugo Neu

Oct 16, 2015

I dropped in early for an oil change -- fast, friendly service with a comfortable waiting area & cup of fresh coffee.

Melissa Smith

Oct 12, 2015

This was the best experience! From the salesman Randy to Erick to the financial guy Rick and the staff that helped us learn everything about our new truck, we had the best experience. This is our 5th vehicle from Porter and we won't buy anywhere else!! Thank you thank you thank you!

LMAJ

Oct 10, 2015

2015 Ford Escape in for 2 recalls and an oil change. Used the night drop, for a call early in the morning to confirm what I needed, and my car was done within hours. Pick up was just as easy.

Colleen Jones

Oct 6, 2015

I came looking for an affordable vehicle. I'm a single Mother, recovering from an awful divorce and harsh financial situation. I was worried if I would even qualify. Garrett and Jacob did an awesome job throughout the entire process! I will share my story with all my friends and coworkers! Thank you! :-)

Donna Marie Hess

Oct 5, 2015

They were very kind, helpful and it was nice doing business with them. It did not take a long time to process the paper work and they work hard to get a great monthly payment. I will recommend them to family and friends.

Suzanne Cavanaugh

Oct 5, 2015

Brought car in due to recall on 2013 Ford Fusion re electrical air bag problem.Mechanic immediately took car to check on everything, then went inside where Lorenzo again gave me very courteous & efficient service.Also very courteous shuttle service.

Christine Pohlig

Sep 23, 2015

service writer assissant was very pleasant as was the service writer

Daisy Mccarter

Sep 22, 2015

Always a pleasure to visit Porter, whether for service or to talk to my favorite salesman (Garrett Otto).

Evelyn Ford

Sep 22, 2015

I appreciate that the serviceman attempted to address the issue with my sound system. I will just need to make an appointment for resolution

Maria Sylvanus

Sep 22, 2015

I have a Ford Edge...Coincidentally I ran in to an old friend in the waiting room who also has a Ford Edge. We both discussed what a nice vehicle our Ford Edge's were...and what a Great Job Porter Ford's Service Department does for us. From the minute you drive in to the bay drop off area to check out, you feel important and treated very nicely and professionally.

Chujun Ye

Sep 21, 2015

I really appreciate the service Roy Argelander has provided.

David Mccann

Sep 21, 2015

Sealesman and the finance department where wonderful in helping me with my situation and helping me with all the opportunities that they could thank you for the Porter ford

James Brown

Sep 20, 2015

Service writer was very helpful and curtieus. Nice waiting area and shuttle service was prompt

Jeffrey Johnson

Sep 17, 2015

Some poor communication on the front-end to set-up a time to drop-off. Web-site does not allow you to choose a time, it chooses it for you. I got a drop-off time from web-site of 2 PM but needed to drop-off in morning so I called and then was told the 2 PM would not work. so why even have a web-site if the appointments aren't real? No real person answering phone - all voice-mail. No call backs from messages left. However, after finally getting the appointment set it was great service. If the front-end communication was smoother and easier, I would have given top ratings for all.

William Polis

Sep 16, 2015

Porter ford resolved a problem from last service promptly and no charge for rework on an alignment issueu

Christopher Heldt

Sep 15, 2015

best part of service is speed (little or no wait time) and efficent & correct service donebad part is the service recommeded that is not required - or may be needed at a future dateyour investment in cars is so large , service must be done a qualifed shop. a little r&m geos a long to keep your vehilce running in top condition - pay a little now or much more later

Lorraine Wagner

Sep 15, 2015

Initially, I wasn't sure I wanted to trade in my '12 Mustang GT. Then the paint started to bubble. It was out of warranty so Ford wouldn't fix it. Porter Ford was willing to give me a fair trade in and I got a '13 Mustang GT with full warranty and a very good deal. No fuss, no muss, just fair treatment! By the way, their service department is fantastic as well.

Starr Messer

Sep 14, 2015

The service staff are always friendly and helpful. I was in and out in a reasonable amount of time, even without an appointment. However, I was able to have my brakes replaced at another establishment for a much lower price. I was very disappointed in the inflated quote I was given.

Thomas G. Lewis III

Sep 13, 2015

We purchased a 2016 Fusion. Traded-in a 2013 loaded Focus with only 13k miles. Loved that one too, but wanted bigger. In both cases, it was the same salesman. Always has the time to thoroughly explain answers and/or find answers. We looked at several potential buys before we decided on the Fusion. I don't and won't hesitate to call Rick Neil if I need direction. TGLIII.

Thomas G. Lewis III.

Sep 13, 2015

Submitted a "satisfied" text already twice today (9/13/15)on subsequent contacts from Ford. TGLIII.

Rodney Redmond

Sep 10, 2015

Excellent! Very prompt service....Great team! Work done and delivered at the time it was promised

John Daquanno

Sep 8, 2015

Ford Focus SE, great first car buying experience, Michael Williams was a great salesman, will definitely refer my friends to visit him.

Janet Nibblett

Sep 4, 2015

ALL AROUND EXCELLENT, THANK YOU VERY MUCH, NOT MUCH ELSE TO SAY

Steven Weber

Sep 4, 2015

I purchased two vehicles, an Explorer Limited and a F-350 Platinum. Garrett Otto was great to work with and took great care of us.

Michael H

Sep 3, 2015

Service was great, Lorenzo is a real strait shooter who set expectation then exceeded them. Your sales department though needs some serious fixing at this point I was getting ready to buy a new Expedition our Tahoe in the next month or two and there is no way I would walk into your showroom.

Clint Rector

Sep 2, 2015

Kailynn and Lorenzo made the scheduling of my services very convenient for me. I appreciated that. Also, I had a couple of questions that were answered promptly.

Victor Buono

Sep 1, 2015

John was very helpful in getting to the root cause of the annoying clicking sound, which they ultimately found to be a faulty installed tire pressure sensor in my right front tire. Also, Gene the shuttle driver was great and very accommodating. I had a co-worker drop me off at the end of the day, but Gene called me to see if I needed to be picked-up. Very enjoyable experience all the way around. I'll keep coming back!!

Mark Kramer

Aug 30, 2015

'15 Ford F150. Worked a real creative approach to get me out of my current lease and into this vehicle. Porter was able to prep the vehicle quickly so that I could drive away next day (Monday morning). A very satisfying purchase experience.

Joseph Colazzo

Aug 29, 2015

This is the third vehicle I have purchased from porter ford and it's certainly not the last. I really appreciate all the effort that was put in to get me into my new f250. Thanks again to Brett for all his hard work. He truly made it an easy process. Thank you. I will be back for another vehicle but hopefully not for a while.

Sean O'Grady

Aug 29, 2015

I've purchased two vehicles from the dealership and have always experienced: friendly, knowledgeable, and accommodating services from the staff.

Robert Grassi

Aug 28, 2015

Work required completed on timely manner. Courteous and helpful staff.

John Watson

Aug 25, 2015

I pulled into "Express" and was greeted immediately. I told them what I wanted and the truck was whisked away. I went to the lounge area and relaxed. 45 minutes later and my truck was ready to go. The advisor walked me through the service and I mentioned the rebate offer. He took care of it for me. Fast, friendly, and easy on the wallet: what's better than that.

Soma Chakrabarti

Aug 24, 2015

Excellent service, customer friendly, helpful and fast service.

Victoria Bandy

Aug 24, 2015

Everyone was courteous and respectful. I had an opportunity to chat with Kevin Wickstrom regarding my interest in the F-150. He gave me some guidance and introduced me to Jason in the sales room.The recalls were handled promptly and my vehicle was delivered to the garage entrance so I wouldn't get drenched in the rain.

Adam Cohen

Aug 23, 2015

My Ford Ranger died and I bought a Nissan Versa from Scott Goldstein at Porter Nissan. Rob Stellfox at Porter Ford spent a lot of time helping me find a car that fit my needs and budget and found the right car for me at Porter Nissan and passed me over to Scott. The service was excellent, the staff was extremely helpful, and Rob and Scott were both great.

James Maxwell

Aug 22, 2015

Lorenzo was very helpful, courteous and professional

William Short

Aug 21, 2015

Usually I'm very happy with your service but not so much this time. HOWEVER, the service staff is always pleasant and punctual.F150 was running starting with noise and vibration and running very rough under load and the "check engine" light was on. This has happened before, under warranty, and was rectified via a computer adjustment. This time shop diagnostics and test drive failed to duplicate the issue (which I find hard to understand because whenever I tried to pass a vehicle at 55 or 65 MPH it was very obvious) uncover the cause. #1 and #2 ignition coils were swapped which I don't quite understand. Engine light is back on and still running rough. It looks like I'll be coming back.Isn't there a way to test ignition coils instead of swapping them and waiting to see if the issue resurfaces?

Francis Cantera

Aug 19, 2015

When I arrived at the dealership for service on my 2013 F-150 Ecco Boost , I was greeted promptly and courteously. Granted it may have been a little longer then expected but that's the price you pay for service second to none . The dealership was very clean and pleasant , and special thanks to Lorenzo for making my stay that much more assuring keep up the good work .

Kriste Elgart

Aug 17, 2015

I own a Ford Escape. The customer service was EXCELLENT. When I first arrived for an oil change, I was told there would be a 2 hour wait. I was going to have to leave and come back. But then, then took me in and I was done in 45 minutes.

Deborah Vernon-Snyder

Aug 11, 2015

Mustang GT 50th Anniversary: Michael reviewed the features of the car on day of demonstation, then again when I picked up the car the next day. This was very good reinforcement teaching.

Kathy Quillen

Aug 11, 2015

I was pleased with the fact that they could squeeze me in for an oil change despite the fact that there was a 3 hour wait. I was in and out in an hour. The only complaint I have it that there were greasy handprints on my door and my steering wheel and also black footprints on my carpet, but we can clean those up.

Mark Licenzi

Aug 11, 2015

Quick log in and start. Friendly staff and shuttle service.

Michele Thompson

Aug 11, 2015

I came in on a very busy day to get an express oil change & brake inspection. Even though the parking lot was getting paved& it was very hectic, everyone I encountered from the guy who checked me in to the shuttle driver who kindly took me home due to a three hour wait, were great! They were all pleasant & courteous & all seemed to be happy doing their job! Justin the service advisor was especially helpful. He was great, couldn't do enough for you! All of the encounters at porter ford made my day so much easier! Thank you

Nicole Valentine

Aug 11, 2015

The facility is clean, the staff is accommodating and friendly.

Austin Good

Aug 10, 2015

2015 Ford Focus ST. Garrett was very helpful throughout the process. He was accessible via text at any time even while on vacation. Would do business with Porter Ford again.

Craig Rotenberry

Aug 10, 2015

Lorenzo did a great job.I was kept up to day through the service process.My vehicle was ready when promised

Deborah Vernon-Snyder

Aug 10, 2015

2015 Mustang GT 50th Anniversary. Service was great. Michael Williams was very patient and source of great information.

Tammy Salzbrenner

Aug 10, 2015

I was very impressed with Lorenzo-he recognized that there was an issue with my vehicle as it stayed overnight waiting for a part and when he was inspecting it realized there was an issue with my Mustang's bumper. He has helped me to coordinate getting the issue resolved, and his manager is also involved with the matter. While the repairs are not yet complete, I could not be more pleased with the assistance they are providing.

David Hick

Aug 7, 2015

I purchased a focus ST. Love the car.Rick was a great salesperson.The service dept was quick and very polite.

Tracy Birney

Aug 6, 2015

Great guys, helpful & informative. I walked away feeling like I got a great deal, especially financially, even though I didn't get the exact car I wanted.Gals at the front desk could be more engaging. They only spoke to me if I asked a question.

William Leeman

Aug 4, 2015

I always have a good and uneventful experience at Porter Ford. I would not recommend the life time oil change to friends only because it does not include tire rotation. Other car dealerships include the tire rotation. To have the tires rotated costs as much, if not more, than a oil change and tire rotation with a couponfound weekly in the local news paper.

Debra Anderson

Aug 3, 2015

I always have a very pleasant visit from the moment I pull into the service area. Keep up the great work!

John Maguire

Aug 3, 2015

The process was very easy. I was also VERY pleased with the way the folks worked with me to come up with a better rate than what I originally had from my financial institution. Garrett helped me get familiar with the features of my new Escape, which was absolutely spotless.Thanks to all!

Leif

Aug 3, 2015

Very helpful staff. Low pressure and listened to what I wanted/needed and were very accommodating.

Jan Unflat

Aug 2, 2015

Very relaxing place to wait, with great coffee. The sales people are very nice and talk to you, not at you.

Carolyn Baker

Jul 31, 2015

Very friendly and fast service! I will definitely be back again!

Jim Coverdale

Jul 30, 2015

The staff at Porter ford went above and beyond to find the right Ford vehicle to fit my needs.Chris Mann was able to locate a 2008 Escape that was in my price range with the requested features and do it all in just a few hours. Justin Gatlin in service is another individual that should be singled out for exceptional service and customer care. The entire buying experience from reception to titles was pleasant and efficient. Starting with a 1949 Ford Custom Club Coupe till today our family has owned 23 new or used Ford or Lincoln; cars, trucks or SUVs and everyone was great. The experience at Porter was by far the best.

Donald Verrico

Jul 29, 2015

I only deal with John Meginnis in service...he is the best service coordinator that I ever met and I'm 70 years old so I've met a lot. He's not only friendly but also knowledgable. I will buy my next truck and hopefully live long enough for another from Porter because of John. Although when my wife dropped me off to pick up the truck after service she said..."See you in an hour because you'll be tall;king to John forever".

F Prusak

Jul 29, 2015

I arrived without an appointment and the service person was very helpful and took care of my needs. The care service was completed promptly while I waited.

Clarence Lyons

Jul 28, 2015

42,500 mile express service was performed on my 2013 Ford Escape. Lorenzo took the time to check my maintenance history and make recommendations for service I needed. As usual Lorenzo got me in and out quickly, and he reviewed with me the current condition of my brakes and tires. Porter Ford's express service has worked great for me.

David

Jul 28, 2015

I needed an oil change and to get my wheel locks taken off because my wheel lock key deformed while I was rotating my tires. They didn't have the replacements in stock so Justin put a rush on getting them from another dealership and took care of me.

Douglass Kwart

Jul 28, 2015

John, as ever, got the job done ! I always search him out as I know I'll get perfect service.

Dremeatria Oliver

Jul 28, 2015

Thank you very much for the service provided during my visit

Jason Yarnall

Jul 27, 2015

Chris is great this is the 5th vehicle I have bought from him. He always treats me well and I will never buy a car he is not selling.

Jean Derickson

Jul 27, 2015

The staff found the noise we told them about and replaced all pulleys.They check air condiiton and changed the oil.

Ron Fisher

Jul 27, 2015

John Meginniss was very helpful in getting the Escape repaired quickly.

David Reed

Jul 24, 2015

It is always painful to bring my car in to service, I have a hard time finding rides to and from work, but Lorenzo was very helpful and friendly that it made the trip worthwhile.

Furman Phillippe

Jul 24, 2015

Same "old" excellent service....?Friendly service people.....they had me in and out ver quickly!

David Mccann

Jul 23, 2015

happy with the service and the knowledge of their products thank you Porter Ford

Thomas Kirk

Jul 22, 2015

Oil change only. Quick and easy. Liked the email notification and option to pay online.

James Stout

Jul 21, 2015

Service appointment was ok. Biggest improvement could be with the communication style of the service adviser. I'm not hard of hearing but he was very difficult to understand and the explanation of what was wrong with my vehicle was almost incoherent. Like he didn't know what the issue was so he could not elaborate. Time is precious. I need clear, concise communication. Had to go online with some of the key words he used to determine what the actual issue was. This review is not meant to be overly critical but addressing my comments will make future experiences better.

Gregory Newman

Jul 18, 2015

Performed the 30,000 mile service OK, but did not repair the center console as asked. Center consoleis still broken and flapping around.

Kenneth Maag

Jul 17, 2015

The service was very quick. I appreciated the attention to my concern. Nice work!

Mary Bauer

Jul 17, 2015

Even though there were quite a few cars ahead of me, the service tech got my oil change done in a little more than a half hour. Great experience!

Douglas Keener

Jul 14, 2015

We were half way into our trip towing a boat when we started having overheating problems. We thought it was a thermostat and couldn't find anybody on a Saturday at noon to help us. Somebody suggested we call Porter. I spoke with Justin who asked some techs to stay until we got there. It wasn't a thermostat and they were not able to get all the parts to fix it until Monday. Justin provided us with a car so we could start vacation. The truck was fixed Monday as promised and running well. The people at Porter saved our vacation. They didn't know us and had no reason to go out of their way for us but they did.

K. D. Chalmers

Jul 14, 2015

As always when we use Porter Service we have never been disappointed with any phase of the experience. Our Service Writer, Lorenzo, was a helpful, courteous, gentleman who explained exactly what was going to happen & cost of service. He didn't try to push "EXTRAS" on things we didn't need or couldn't afford. He is a wonderful representative for your Public Image. As always the work performed was completed in a timely fashion and at a reasonable cost. Please don't become complacent, keep up the good work!

Kimberly Auen

Jul 14, 2015

Ford Focus 2012 oil changeJustin was very helpful to get my oil change done quickly since I was there earlier in the day & was told to come back later because they were backed up. When I returned I was told it would be over an hour wait. Justin was sure to have my service expedited because I was there earlier.

Robert Donnelly

Jul 14, 2015

We own a 2012 Ford Taurus. John Meginniss, service consultant, has done everything I have asked, and even more. Haven't had too many problems, but when I have he has made sure they were corrected. Feel very comfortable when I take my vehicle in for service. The car was in a wreck about a year ago. When we picked the car up I stated that there was to much play in the steering wheel. They said it was normal. Recently it stared to get worse, and had a clicking noise when turning right. I took it to Porter Ford and they fixed it.

Christopher L. Mcmullin

Jul 13, 2015

Friendly, Professional and trusted! I always have a good experience and any of the Porter dealerships. You guys are great!!!

Steven Grant

Jul 13, 2015

I have a 2014 Ford Edge purchased 4/15 and I love it. I brought the car in for a 3,000 mile oil change. They were nice, friendly and very professional. I was in and out in about 45 min. Not bad for a Saturday!! thank you!!

Leland Devine

Jul 11, 2015

I purchased a 2015 F350 4x4 crew cab, my experience with porter was excellent the staff was very helpful and had all the paper work in order when I arrived at the dealership. They explained everything about the vehicle! They were very friendly, they even had my new insurance card ready for me, this was the first time I bought a new ford and will highly recommend this dealership!

Valued Customer

Jul 10, 2015

We are an auto shop that took care of a customer for warranty purposes. We towed the vehicle to Porter. Great service, with the exception of one thing. The tech that worked on it knew that it was a warranty so the service inspection was rushed through. Comparison between our facility's inspection, and Porter Ford's inspection print out yielded two different results. We had to explain to the customer that the Ford dealership was not thorough in their inspection because it was a simple warranty job, and the Ford tech knew that he was not going to up-sell any extra work for going over the vehicle. She will be returning here for the necessary work. Thank you.

Harry Hutchison

Jul 9, 2015

Received a letter about a recall, called Porter for an appointment, arrived for appointment was advised when car would be done, got a call before the time picked up car. All GOOD. THANKS!

Michael O'Neal

Jul 9, 2015

john was great walked me threw all the repairs. the work was done fast and well.

Matthew Smoot

Jul 8, 2015

Purchased a 2015 Ford Escape. The service was great and everything went according to plan with my salesman Chris Mann. Staff was very helpful always offering any assistance if needed.

Donald Ricciardi

Jul 7, 2015

Thank you for the Oil Change Service Quick and dependable

Marie Sowa

Jul 6, 2015

The service tech was helpful and professional. I would like him to work on my car again.

Ruthie Toole

Jul 6, 2015

The service folks are always wonderful at Ford. Especially John and Justin! Thanks for your superior service.

Charleen Ritter

Jul 5, 2015

Justin and the whole team were wonderful. I passed two other Ford dealers on my way to Porter Ford. I'm glad I did. I am a loyal Ford owner and since moving to northern Maryland I have been looking for a dealer I can trust. I found it in Porter. Thank you.

Lisa Berkoski

Jul 4, 2015

I was taken in immediately for an oil change, and was out again in no time!

Matthew Smoot

Jul 4, 2015

Purchased a 2015 Ford Escape. Service was very responsive to all my requests and easy to communicate with the salesman. All of their staff was friendly and kind making sure I was being taken care of.

Matt Savage

Jul 3, 2015

Chris Mann was my salesman and he provided an overall great experience. I left feeling great about my new car and the price I received!

Shawn Greener

Jul 2, 2015

Justin and John are awesome. So is Lorenzo! The system at Porter Ford, brought about by a new way of thinking about the customer experience and the totally renovated facility, is awesome!

Robert John Grassi

Jul 1, 2015

Service done on time and with no surprises. Courteous staff. In and out quickly

Chimene Jones

Jun 29, 2015

All of the service staff was kind and courteous. Once they understood my concerns with my vehicle, they were off and running to determine the cause. I was not inconvenienced as they were sure to provide me with other transportation (loaner car) to go about my daily routines. Thank you Porter Ford for not making my service experience one to dread. :)

Patricia Kolski

Jun 29, 2015

The customer Svc at Porter Ford is absolutely awesome! Will always go there for my service and will Definately buy my next car from them!

Randy Duncan

Jun 24, 2015

The service department at Porter Ford is excellent. The service coordinator, Justin, made sure that I was aware of everything that needed to be done and kept me updated on the progress of the service. Service was finished in a timely manner.

Vernon Davidson

Jun 23, 2015

Took my C-Max in for service. The traction control wouldn't engage, the airbag light was on and my Navigation would not track. I have a extended warranty thru Porter Ford. I was told that there was a recall and a part was ordered. Three day later I got a call that the car was ready but an update to the navigation was needed and there would be an $89 charge. I explained I had an extended warranty and though it should be covered. After some discussion the service manager agreed to cover the update under the extended warranty. I've had problems with navigation tracking system sense I bought the C-Max and think there should be a permanent fix for it. There "updates" seam to work for a while but then it can't track reliable again. At the very least the updates should be free.

Wayne Bishop

Jun 23, 2015

Great service everytime I am at the dealership! Thanks for the great facility.

Hugo Neu

Jun 22, 2015

Had a problem with front end shaking when I braked on my F-150 -- Rich, the Porter Service Manager, overheard my conversation with the service writer and offered to take a test drive with me right then. He quickly identified the problem, explained the problem and suggested solution which Lorenzo, Porter's service writer, quickly scheduled into the shop after securing an opening. This on a Friday at 12:30! Took the Porter "taxi" home, Lorenzo called me when the job was done and helped me feel as though the cost was the lowest amount to do the job right. Wow! Great service guys.

William Mccabe

Jun 22, 2015

Good work by a friendly staff at a great price--What's not to like?

Debra Anderson

Jun 20, 2015

My visit was very pleasant.No complaints staff were very professional.

Justin Levering

Jun 20, 2015

Rich Neil was very knowledgeable about the product line and bent over backwards to get me in the truck I wanted for a great price. Easy to work with and excellent staff. A+++

Cintia Phillips

Jun 19, 2015

Good Company - fast to Work with. Car was in prestine condition.

Lem

Jun 19, 2015

Last year bought a Ford Flex from Porter Ford and the dealer Brett was very nice. So when we bought two used Taurus wagons in MD for our daughters, we took them to Porter service to get them checked out. Porter does honest work and didn't charge us for work the wasn't necessary. Thanks Porter!

J Dunson

Jun 18, 2015

Routine summer checkup for an old Focus in your Medi-Car program in preparation for State inspection. Service was quick and professional; battery did not pass check and so needed to be replaced.

Donald Payne

Jun 16, 2015

oil changed, vehicle returned on time as requested. Vehicle ready when i arrived to pick it up.

Robert Poniatowski

Jun 15, 2015

Service was great, John did a great job of explaining everything.

Joseph D'Amico

Jun 14, 2015

I am always satisfied with the staff and the quality of the work that is done.

Do Not Display

Jun 13, 2015

Always helpfulAlways helpfulAlways helpfulAlways helpfulAlways helpfulAlways helpful

Gil Martin

Jun 10, 2015

The recall was handled quickly and painlessly. I got an appointment the day after i called.

Nabil Abdulaal

Jun 10, 2015

Every person in the service department is courteous and friendly

Michael Barnett

Jun 9, 2015

Car was serviced and I was happy with the experience. Shuttle service is very helpful and reliable.

Karen Webster

Jun 8, 2015

I bought a Ford 15 C-max hybrid, after having been a Toyota owner for years. I had 2 priuses and loved them, except for the lack of bells and whistles. I admit, the luxurious bells and whistles won me over to the cmax, and now I'm enjoying driving it, except for the slightly less efficient mpg. the staff was very helpful

James Druss

Jun 6, 2015

Service manager John Meginniss and Sales Professional Chris Mann both have unsurpassed knowledge and experience in the auto sales industry . Chris was very helpful and demonstrated his years of experience !

Lisa DAquanno

Jun 6, 2015

We purchased a Ford Edge Sport. Everyone was extremely courteous and helpful. We are very happy with our new car. Thanks to Michael Williams and all of the staff.

Michael Powell

Jun 6, 2015

Service & staff where just great. John McGinniss in service was great getting my Escape in on short notice.

Gerald Welch

Jun 5, 2015

Justin Gatling did a great job. He got me in and out quickly. Look forward to working with him again.

Richard Betz

Jun 5, 2015

Routine service was prompt and complete. Necessary Installation of trunk pistons was done immediately, and I am very satisfied with the service which took only one half hour.

Robert Yarnall

Jun 5, 2015

The entire experience was completed in a timely and efficient manner. The staff was friendly and informative.

William Moses

Jun 5, 2015

I thought it was just a blown fuse and could be fixed in just a few minutes. But Lorenzo warned me that even if it is a blown fuse they are still going to want to figure out why the fuse blew. It turned out there were actually seals that were missing and had to be replaced. It was all done in the same day. My appointment was made quickly and my problem was resolved quickly. Even the shuttle drive home was fast friendly and efficient.

Explore This

Jun 4, 2015

Worked on my 2004 Ford Explorer. Get more value (current and future resale) by letting these EXPRESS techs loose on your vehicle. They'll find and fix everything wrong. I had a relatively small laundry list of items to fix -- typical Explorer concerns btw -- and they fixed promptly and threw in several service discounts as well. I'm very happy.

Lenis Franklin

Jun 2, 2015

Always great service & friendly folks at the Service Dept

Chelisa Green

Jun 1, 2015

John in service always make my visit a good one. Thanks

John Foley

Jun 1, 2015

Easy check in process, clean facilities, and speedy service.

Patricia Delisi

Jun 1, 2015

I received a card in the mail describing trade-in values on Ford Escapes, so I thought I would come over and take a look at an Explorer as well as the financing. I had some scheduling issues, so I called Michael Williams and he was terrific in working me into his busy day. I had already purchased the Escape from him 3 years ago, so I was familiar with him.He is someone who truly takes the time to go the extra mile ~ he was a pleasure to deal with the last time, and my experience with him was just as great this time. He is very knowledgeable and makes the information so easy to understand. I can't say enough about him and his Professional manner. I liked the numbers and ultimately settled on the 2015 White Explorer. . . which I only had approximately 4 days before I took it on a road trip for a vacation. I love it. . . it handled beautifully! Plus I am enjoying learning about all of it's features and how to work them. I believe everything was fully explained to me before I left the parking lot . . I had no questions when I got home regarding anything that was necessary for immediate use.I have no problem recommending Porter to friends ~ I haven't dealt with any salesman other than Michael, so he is the first one I would send my friends to.

Kenneth Miller

May 30, 2015

Had my 2011 escape in for service. As always all points were checked and any problems detailed with what to do to remedy it.

Jasmine Alonso

May 29, 2015

Lorenzo was a pleasure to work with. He made me feel at ease with all the issues that have occurred with my brand new car. I highly recommend Porter.

Ruthie Toole

May 29, 2015

Fast and easy to get oil changed. Just get in line early! Three people followed behind me at the garage and I got there around 7:30!

Ernie Jr

May 28, 2015

Although we did not purchase from this facility, our experience there was one that for our next buying experience we will return to this dealership first. I was never treated as kindly as I was here. Every attemp was made to put us into the vehicle we wanted and could afford, and that meant a lot.

Renato Cabral

May 28, 2015

Michael Williams was extremely helpful as we went thru the entire process

Xavier Lopez

May 28, 2015

The service was great and the staff were helpful. Overall good experience.

Roy Beck

May 25, 2015

Service was very good. Awaiting a back order on a part.

Ruth Kuch

May 24, 2015

Helpful staff, courteous. Service was performed quickly..

Michael Heiberger

May 22, 2015

No major issue... great customer service... took a little longer than I would have expected.. but happy overall.

Dennis Edward Greenhouse

May 21, 2015

The service writer was excellent and very helpful. I had a paint issue and both he and the sevice manager couldn't have been more helpful.

John Smith

May 21, 2015

Very fast and a real nice job. I like the late hour.

Margaret Dubrier

May 21, 2015

Justin is a great addition to the front end intake dept.

Nicole Valentine

May 21, 2015

Service was quick, the staff is friendly, informative and helpful. Justin did a great job with letting me know all that dealt with my car.

Dorothy Mundy

May 18, 2015

This was an in and out experience. Everyone one that I talked to from getting out of my car to the time I left were so courteous. I give the Porter Newark Group "KUDOS" for hiring great people.

Kenneth Wassmer

May 18, 2015

Service Tech was very professional and efficient. Problem was solved quickly and I am back on the road. Thank you.

Yi Xiao

May 18, 2015

I bought a 2015 Mustang and everything is wonderful.

Philip Capriotti

May 15, 2015

My transit connect had some minor electrical problems and all issues were addressed and corrected in a very prompt and professional manner. I'm very impressed and will always purchase my vehicles from Porter auto group because the good service hasn't changed since I purchased first auto from them in 1988 . The good service I get from them is why I purchase vehicles from them because being in business you can't have vehicles down without good service. The transit connect is most practical work combo vehicle I've ever owned. Great job Ford !!!

Marie Sowa

May 13, 2015

My AC problem was corrected; all service people were polite, helpful, and knowledgeable.

Susan Scanlon

May 13, 2015

As always everyone was pleasant and courteous. I went for an oil change as I usually do and I went at a later time in the day than usual, there were several cars before me and the gentlemen said it would be about an hour and 10 minutes, and that they would try and have it done earlier if possible. So I decided to wait and went and talked to the salesmen Chris Mann who sold me my car and the time flew by, my phone rang and I didn't answer it due to talking with Chris. When I went back over to see if my car was done it was outside and done. I paid and left. when I got into my car I listened to the voicemail of the call I didn't answer, it was Ford calling me to tell me my vehicle was ready and what they did. I thought this was beyond good business, they knew I was waiting for awhile and wanted to make sure I was notified promptly when my car was ready. As usual always pleased with their service.

Bernard Grabusky

May 12, 2015

Folks, As usual your service was excellent from start to finish. While there I visited your showroom because new car fever is setting in again. I'm considering several options but the vehicle must be American made. I am not interested in buying any vehicle made south of the border only because American workers need jobs. Our Fusion was made in Mexico and I was not aware of that fact until after we bought it. The smallest American made vehicle in your showroom was the Explorer which is larger than we want. In addition it should be a Ford product based on bad experiences with GM and Chrysler vehicles. One of our vehicles in a Mazda Tribute which is really a Ford Escape made in Kansas City. It has less than 50K on it and is basically like new. I looked at a new Escape and was not impressed. Fortunately I am not in a hurry and will probably wait but unless Ford makes something that makes sense to me, It's going to be Subaru SUV.

Clarence Lyons

May 12, 2015

I brought my Ford Escape in on Saturday May 9 without an appointment for 37,000 mile service (oil change, lube, rotate tires, check brakes and complete safety check). The service was completed within 40 minutes. Great!I also test drove the new 2015 Ford Edge Sport. I really liked the technological enhancements, but I am not ready to purchase at this time.

Frank Patalano

May 12, 2015

Very well done - was always in the loop. Justin even used his personal cell phone to text me:

Mechelle Hawthorne

May 12, 2015

2015 Ford Escape. Service is always great, no complaints and the staff is always helpful and pleasant.

Smith

May 12, 2015

Fantastic service, excellent customer service, wouldn't take my F150 anywhere else. Oh yea, shuttle is also great.

James

May 11, 2015

The transition from our lease of a 2012 Focus to a 2015 Escape was very easy. Rob and Erik were great.

Keith Davis

May 8, 2015

This was simply a oil change and I was in and out of there in 45 minutes!Thank you!!!!!

Anan Huangli

May 6, 2015

excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Noelle Randall

May 6, 2015

Mustang gt...service was excellent would defintley buy from again

Christopher Stein

May 5, 2015

Fair Price for Quality Work that was performed in a timely manner

Gina Quinones

May 5, 2015

Everybody was professional and helpful, good experience always!

Jeffrey Stapen

May 5, 2015

>Great salesman and excellent facility...I would definitely recommend the dealership

Kandice Messinger

May 5, 2015

My husband and I purchased a 2013 Ford F-150 raptor. We have been looking around for this truck for the last few years. It's exactly what we were looking for and wanted. Rodney was our salesman that day. He did a wonderful job taking care of us and making the process run quickly and smoothly. When it came to closing the deal the finance manager did all in his power to seal the deal. I would most definitely come back again when I'm in the market for a new vehicle. Thanks guys!

Joseph Sladewski

May 4, 2015

My new Escape's first service was great. I dropped it off for a express service and was called within an hour to pick it up. I had questions about an BLIS alert and have already made the appointment to get it checked out. I have confidence that my Escape is receiving the best possible maintenance. Thanks!

William Rushon

May 4, 2015

The Service department is very well organized and they service my vehicle very well. The staff is knowledgeable and very courteous.Repairs are done right the 1st time and the quality of the work is great. Nice Job!

Sandra Millard

May 1, 2015

My most recent experience was on Thursday April 30, 2015 when I brought my Ford Edge in for 60,000 service and a mirror outside repair I had damaged. As usual, John Meginniss provided excellent service. Both Lorenzo Hines and John are the service staff I normally deal with and both are excellent. I purchased my Ford Edge at Porter Ford from Garrett Otto in Newark in 2011, and had not owned a Ford until then for about 20 years. My experience was so so positive, that my husband purchased Ford Taurus from Porter soon after. One of the very positive things is the service at Porter Ford. It is very customer oriented from the moment the service manager comes to the car to log me in with the wireless laptop, to the friendly shuttle bus drive who transports me back and forth to work. The newly renovated waiting area and coffee are also appreciated. Communication about issues that arise when my car is being served is also immediate by phone, with options. The service would be one reason I would purchase another Ford from Porter Ford.

Christmas Reed

Apr 30, 2015

The service staff was extremely helpful very kind, answered alll my questions Explained what needed done and everything was done in a timely manner. Very happy with this service center!

Deloris Thompson

Apr 29, 2015

Listened to my details of a grinding sound I thought I heard when applying brakes. Reviewed it with mechanics who checked it out and could find no problem.

Lorraine Wagner

Apr 28, 2015

As usual, staff were friendly and informative. Waiting time was reasonable and updates to service timely and professionally delivered. I've been dealing with Winner for a long time and don't expect to change any time soon!

Tiffany Stevens

Apr 28, 2015

Gary was very helpful in getting us the deal we wanted for the 2015 Explorer Sport. We had a 2013 Explorer Limited and really loved it, but we wanted to get into a Sport and we love it even more. Thank you for the fast service and for working with us to get us the deal we wanted.

Vincent Ray

Apr 28, 2015

I have had a great experience with the purchase of my vehicle. The service has not been great at all until this last time. After dealing with the general manager to get things corrected.

Ahron Augenbraun

Apr 24, 2015

very satisfied, your staff and facility-----EXCELLENT...

Andrew Petrowsky

Apr 24, 2015

I really don't have much to say except the service people were friendly and professional. My car was finished when they said it would be done. I'm happy to say my 2013 ford edge drives good as new. Basically, I'm a satisfied customer. Thanks for the great service.

Anne Jacobsen

Apr 24, 2015

Excellent service by Lorenzo Hines! Provided clear communication and excellent customer service! I felt in very good hands!

Douglas Ennis

Apr 21, 2015

Great service as usual. Quick response as I drove into the service area, and got me in and out quickly wit the "Works". I will be back every 5,000miles.

Furman Phillippe

Apr 21, 2015

The staff is always first rate. They even kept my 2014 Edge in the garage area so I didn't have to walk in the rain to retrieve it after service. Service writer was quite helpful and saved me some money on services that I could do later. Lorenzo is the best!

Paul More

Apr 21, 2015

Porter serviced my Escape, and provided top notch service. John the Service Manager is excellent at what he does; highly recommended to anyone looking for professional service for their vehicle(s)! A++++

Patricia Kolski

Apr 20, 2015

Great service at your Newark delaware facility..............

Pamela Gilmore

Apr 15, 2015

Everything was great, but I asked for the windshield wipers to be replaced & during the inspection the team did on my car they failed the windshield wipers but the wipers were not replaced.

James S.

Apr 14, 2015

Very much enjoy doing business with Porter Ford primarily due to the salesperson I have worked with buying my last two Escapes. With the knowledgable and professional salesperson, sales manager and finance person Porter Ford has a great team that make it very easy to do business with.We are on our second Escape the newest a Titanium with all the electronics you could want. This gives the passenger all sorts of fun on longer road trips. Great dealership selling a great product, we will be back.

Hugo Neu

Apr 13, 2015

Lorenzo always makes service easy and comfortable. He explains what I need and why and keeps me informed while I'm waiting. I have confidence in what he recommends.

Eric Klier

Apr 10, 2015

My visit was for a routine oil change. This service was a little longer than usual, but I was warned in advance & the service rep was very helpful & patient in describing what repairs & service I should consider on my next visit.

Gerald Reed

Apr 10, 2015

Quick and friendly. Thank for taking care of me. Jerry

Jose Restrepo

Apr 10, 2015

good customer services, on time and quality control

James Maxwell

Apr 9, 2015

service persons were very courteous, friendly and attentive.. great service!!!

Cheryl Swift

Apr 8, 2015

The service experience could not have been better. I was greeted at my car when I pulled into the service area, directed inside to explain what I needed completed, service was completed in a very timely manner

Stacey Hackney

Apr 8, 2015

My 2014 Ford Escape has a power lift gate option that malfunctioned. I contacted Porter Ford and let them know, they got me in within a few days and fixed the problem. It only took 45 minutes to assess and fix it which was great because I had my three-year old with me :)

David Barczak

Apr 7, 2015

I have worked with Koon's Ford and Ahmed for a few purchase now and this time it was for my father. He is 80 years old but knows what he wanted and it was a Ford Fusion. A ruby-red Ford Fusion to be exact. I found a local dealer and he and my step mother test drove it and loved it. I then worked with Koon's Ford of Baltimore to work on a price and Ahmed was wonderful. Within a week we had everything wrapped up and what a wonderful Easter surprise they had.

Geoffrey Squier

Apr 7, 2015

there was a recall. Set up appointment and the car was ready in about an hour or so. very pleased

Robert Martin

Apr 7, 2015

The service was quick and I was kept informed on the progress. The service advisor John Meginniss is very nice and makes me want to come back to Porter.

Vincent Mynuk

Apr 7, 2015

I love the new waiting area and showroom. It makes you forget that you are waiting for your vehicle to get done.

Cecilia Sanders

Apr 6, 2015

Very informative that I can make a just call. Prompt and courteous.thanks.

Elbin Casey

Apr 6, 2015

A good experience. Everything went as expected, no surprises. Treated courteously. Thanks

George Steele

Apr 6, 2015

Routine oil change and tire rotation - Ford Fleet Quality Service Plan

Mary Page Bailey

Apr 6, 2015

2014 Fusion oil change. Even though there were quite a few cars in front of me. They moved quickly and had it done in less than an hour. All staff were very courteous especially Lorenzo who recognized me from prior visits and as always was an excellent representative.

Robert Novak

Apr 6, 2015

First let me say how much I love Porter Ford and the service staff. I have dealt with both Lorenzo Hines and John Meginniss. I brought my Ford Explorer in for service on Wednesday April 1, 2015, I was greeted immediately by Lorenzo - who set up the scheduled service. I was having trouble with my gear shift showing that it was in park, and I was also in need of an oil change. The part for the gear shift was ordered earlier in the year but with the weather I was unable to get it back any sooner. Lorenzo took the time to look up everything that was needed for my SUV. I am in the Ford club - so my oil changes are free, but I did upgrade to the premium oil change after being informed by Lorenzo of all that it offered. I was called the next day (Thursday) at around 10 that my SUV was done and that it was ready for pickup. I arrived around 6 (after work) to pick it up on Thursday - paid for my service $100 deductible( member of Ford Premium) and the 24.00 for the upgraded oil change. Drove home and did not move the car again until Friday when I used it to run errands for our Family Easter Gathering. Imagine my surprise when I notice that yes the gear shift was replaced but that the bag or sack around the gear shift was loose and just flopping around. I had my whole day planned out and was very upset that I was given my car back with the job incomplete. Like I said I had numerous places to stop and a number of things to do around the house on my day off. I called my husband who told me to bring it home and he would look at it. He did and said the the console had to be taken apart and that the bag/sack had to be completely snapped in. This required a follow up to Porter Ford. Knowing that I had numerous things to do - my husband had to stop what he was doing to take the SUV back to Porter for someone to fix the problem. He was gone about 45 minutes. I really think that whoever installed the new gear shift should have known that it was not installed properly when they drove the car out to the parking lot. I am always 100% pleased with Porter Ford - but this time - no so much. As stated above Lorenzo and John are the best. They always treat you like friends. Always have a smile on their faces. Thank you for listening!

Evelyn Ford

Apr 5, 2015

My experience exceeded my expectations !!!!!!!!!!

Thomas Maxwell

Apr 5, 2015

Gary Spencer was excellent! Didn't care for Jacob Curtis' lack of people skills and insulting of my intelligence.

Roy Quinn

Apr 2, 2015

I have a 2013 explorer and every time I have this vehicle in for service, I have received nothing but top notch service. the people are great to deal with

Kenneth Miller

Apr 1, 2015

Just had my 2011 ford Escape in for service. All employees are helpful and very pleasant to deal with. I was in and out in approx. 1 hr. and may have been quicker except they were very busy.

Jeannette Mcbride

Mar 31, 2015

service agent was great and kept me informed of status had bill ready and explained all charges

Lavoria Thompson

Mar 31, 2015

GREAT CUSTOMER SERVICE ENERGY..... The service was exceptional...

Barbara Lewis

Mar 30, 2015

Purchased my 2014 Mustang from Rob Stellfox in September. Great salesman & a wonderful experience.Took my car for oil change & the staff was very courteous & helpfull.It was a busy Saturday, but the service was great. Thank you, Service staff.

Kim Hamilton

Mar 28, 2015

I visited Porter Ford on Thursday, March, 26 to get a basic oil change.Mr. Hines was very pleasant and explained the difference between the basic and premium oil changes. It was no pressure and I decided on the premium oil change. The wait time was standard about 1 hour and 10 minutes. I will definitely visit Porter again for service on my Ford Fiesta.

Larry Tims

Mar 25, 2015

My service advisor was extremely helpful and pleasant. I will bring my Lincoln there for service everytime and recommend the dealership.

Dorothy Imperatrice

Mar 24, 2015

Ford Fusion, service was great, & Chris was extremely helpful.

Andre Dixon

Mar 23, 2015

Very good lobby area. The best I have ever seen. I was especially impressed with the children's play area.

Cheryl Hart-Kimble

Mar 21, 2015

I was invited by Rick Neil to bring my 2012 Ford Focus in to trade for a different car, and I decided to do so. I intensely disliked the Focus that I was in. It was not what I wanted, and because of previous personal issues, I had terrible inequity from a former car., causing me to afford th i s vehicle. Rick Neil and Jason the general manager, work together to put me into a brand new 2015 Ford Fusion. And in my favorite color ruby red. They both knew the struggles I was having in my life to be able to afford this vehicle and they listened and really cared about my situation and worked very hard to get me into a vehicle that I not only could afford, but like very much. I love the car. I've been buying Ford for a very long time and would come back again in a New York minute. The customer service in Sales was great. I've been going to various Ford agencies, but I prefer Porter Ford over any other. Thank you so much.

Gerald Kishel

Mar 21, 2015

i was very pleased with the service and timely completion of the work. My truck is running fine. Thanks to service writer John and the mechanic, and the folks that took care of me with the vehicle I rented while my truck was in for service.

Charles Hall

Mar 20, 2015

Got a warm greeting and service was completed quickly.

Danielle Glaviano

Mar 20, 2015

The staff was very helpful and very efficient. I was called as soon as my car was done and it drives great!! They were super fast I'm completing everything!

David Galligan

Mar 20, 2015

Ford 150, 2013. The service was excellent and timely.

James Davies

Mar 20, 2015

This was a service visit for my 2002 F-150. Service was prompt and completed on time. Personnel are very professional.

Peter Cronin

Mar 20, 2015

The staff was very friendly and helpful, and has a comfortable waiting room

Jade Clark

Mar 19, 2015

everyone was very nice and very helpful. they took care of my quickly and it was a good experience

Jeffrey Davidson

Mar 19, 2015

Staff was professional and courteous. Work was done quickly and well. No surprises! Great service department.

Early Akings

Mar 17, 2015

My overall experience at your Dealership was Excellent. Please keep up the great work.

James Sikorski

Mar 13, 2015

Service was fast and courteous. Great experience as always.

Michael Evans

Mar 12, 2015

Thank you very much for the assistance servicing my truck, everyone who spoke with offered their assistance and direction, The waiting room was clean and enjoyable, I made the right decision to purchase my truck from Porter and their employees. Thanks again to all that helped

Amanda Lewicki

Mar 11, 2015

Bought a 2015 Ford Explorer from Rick oneil!!! He was great!! I'm 100% satisfied with my car and the service!!!!

James Hedrick

Mar 11, 2015

Service was very good, staff was very professional and kept me updated.

Ronald Campbell

Mar 11, 2015

your service was not up to it's normal speedy usual.

Tammy Worsley

Mar 11, 2015

They put the part on quickly but you need to tell the customer there's a fee for ordering the part. I was told there's no fee but when I get my final bill at checkout the price is different from the quote at write up.

Walter Johnson

Mar 10, 2015

This was my third car from Porter Ford. Traded a 2012 Edge for a 2015 Explorer. As has always been my experience, the sales staff was professional and helpful. My salesman, Rodney Redmond, is certainly a key reason for my returning to Porter. His knowledge and friendly personality make the process of buying a car almost fun! Have only had the car for three weeks but am quite sure it was a good choice. I have and will continue to recommend Porter and Rodney.

Bruce Hampton

Mar 9, 2015

I bought a 2013 f-150 at Porter.This was my first time using their service. Very impressed.All I needed was a license plate light replaced and they took care of it.Everybody was very nice.

James Bollinger

Mar 4, 2015

staff very helpful and pleasant; prompt service; comfortable waiting area

Robert M.

Mar 4, 2015

Rob was excellent and I appreciate the time he took with me even though I started my contact with him via web messaging. Other dealerships did not take me seriously and Rob did. He took the time to work with me and followed up when he said he would. Plus the price of the car was very reasonable and my trade in value was fair.The auto detailing did leave something to be desired. Windows had marks on the inside and there were two spots on the seats. I will bring this up when I bring the car in for the remote start.You have an excellent organization and I applaud all of the people I interacted with. I look forward to my next car purchase with your team.

Thomas Vichich

Mar 4, 2015

It exceeded expectations. Communication was excellent.

Deanna

Mar 3, 2015

Quick, easy service. The technician clearly explained all findings and recommendations for my vehicle.

FiST

Mar 3, 2015

It's always nice walking in to a dealer and not being pressured, getting all of your questions answered, and dealing with nice people instead of car salesman. Porter Ford's buying experience is always the best in the business. Rick was great as always. We will buy from them for as long as we can.

Janet Worrell

Mar 3, 2015

C-Max - staff was very helpful and extended themselves to research answers to our questions.

Michael Arpino

Mar 3, 2015

Great staff and managers. New sales person needs more experience but other staff stepped in as needed. Super friendly atmosphere and friendly managers.

Kerry Miller

Mar 2, 2015

I appreciated your prompt and attentive service along with your comfortable and accommodating waiting area. Thank you.

Maria Sylvanus

Mar 2, 2015

The wait wasn't long and they were friendly and professional from start to finish! GREAT Experience!

Ralph Lamenzo

Mar 2, 2015

Visit was good. Experience was a positive one. My service of the vehicle was done to my complete satisfaction.

Stanley Zimorowicz

Mar 1, 2015

Check engine light came on & was I able to get service immediately the next morning without an appointment. Parts were in stock & time taken for the repair was quick & I was on my way.

John Siebold

Feb 27, 2015

Stopped in for an oil change. It was done promptly and no upsell techniques were done afterwards. I just wish my car had been washed.

Jose Restrepo

Feb 26, 2015

experience and on time, The assistance was clear and right to the point

Linda Camacho

Feb 26, 2015

Service was quick and efficient. My 2012 vehicle has never been anywhere else. I trust the service advisors and technicians to take care of my car and have never been let down.

Matthew Kearns

Feb 26, 2015

staff was very helpful. Service was excellent .communications awesome

Mykola Druziako

Feb 26, 2015

I bought my 2013 fusion back in July of that year, and had been fully satisfied with both the car and the services from porter ford. So much so, that when I recieved an email regarding their buyback program, I jumped at the chance to come back in to look at what's new, and ended up trading my car in for the new 2015 mustang, which also happens to also be my wife's dream car. The service was spot on once again thanks to my sales guy Gary, who worked with me on getting the financing that was right for me. The car itself is impressive both aesthetically and through its performance thus far, and I'm more than satisfied with my experience at Porter Ford.

Catherine Bogdanowicz

Feb 25, 2015

All I had done was an oil change but it was done quickly so I liked that.

Graceann Roy

Feb 25, 2015

I went to the dealer to get an oil change and the service advisor Jason I believe was his name pointed out that I needed brakes very soon. We scheduled the brake and rotor job within two days and I appreciated the advice before any more serious damage may have occurred with the brakes on the vehicle.

Joseph Rendeiro

Feb 25, 2015

Good sale had what I wanted price was ok I would buy again.

Mariann Carr

Feb 25, 2015

I brought my ford Taurus in for an oil change and as always, the service was wonderful. Everyone was friendly and helpful. Plus it took no time at all.

Norma Carre

Feb 25, 2015

Courteous, clean, resolved problem quickly. Never a problem with the service I receive. Many thanks!

Randy Duncan

Feb 25, 2015

I was a drop in and Justin treated me like an old friend. Because I had some issues that needed to be taken care of, he gave me various options and explained them well. Had me out in record time considering I didn't have an appointment and the work that needed to be done. Great experience.

Wayne Bishop

Feb 25, 2015

You have been great over the life of the car. Tried to buy a new one while I waited, but couldn't work a deal. Thanks again.

William Rushon

Feb 25, 2015

Nice jobgreat service!!!!!!!!!!!!!................................ .........

Ronald Jamarowicz

Feb 24, 2015

Service guys were great. They kept in contact with me on every step they where doing on all the repairs. ..

Elizabeth Hall

Feb 21, 2015

I purchased a 2014 ford focus. The service and staff was very helpful. I was able to purchase the car I wanted. I love my new car.

Lisa Larkin

Feb 18, 2015

I bought a 2008 escape , my salesman was extremely helpful

Gail Botluk

Feb 17, 2015

I stopped by with a tire problem. They had it fixed in to time. They were fast, friendly.Thanks

Jim Martin

Feb 17, 2015

Great service staff. Excellent facility. Quality repairs

Valued Customer

Feb 17, 2015

I was taken immediately and my car was returned promptly

Eric Wagner

Feb 16, 2015

We are part of the "OIL CLUB". Called in the AM to make appt. to come in. We were told no Appt needed. Pulled in / Checked in and went to get a cup of coffee. A short time later it was finished. Battery tested Mjr. parts check list finished and we were on our way. This is the way it should be.

Jo Mcglaughlin

Feb 16, 2015

I had an emergency situation with my '97 Ford Explorer. I was in Newark helping my daughter move but I am from Gettysburg, PA and needed to get home. My vehicle was leaking engine coolant badly and I was afraid to drive back to PA. I arrived at 8:00 am on Saturday at the dealership without an appointment. My vehicle was evaluated and by 9:00 I was told that I would need a radiator hose and a new radiator. The radiator had to be gotten elsewhere but all the work was done and I was on my way home by 12:30 pm! I had a very comfortable wait in the waiting area with hot tea and coffee, the TV, magazines, and newspaper all available. I was offered a ride somewhere but I chose to just wait in the waiting area. I was very pleased with the service and professionalism of everyone that I dealt with. Everyone was so helpful and accommodating.

John Bigham

Feb 16, 2015

As always, the service was fast and efficient. The Service Advisor took the time to review my vehicle at both check in and check out.

Stephen Klebon

Feb 16, 2015

I always have an A+ experience at Porter Ford, love the acknowledgment and service by ALL of your employees at Porter!

David Ferguson

Feb 15, 2015

I purchased a 2014 Ford Focus Sedan. The staff, especially John Yates, was very helpful, professional, and courteous. This was my first Ford car purchase and so far I'm very happy.

Elizabeth Milotte

Feb 13, 2015

as always everything was completed in an orderly fashion and I was in and out.

John Harris

Feb 13, 2015

everything was awesome this is the 2nd truck i bought from porter ford and have been treated very well

Jose Restrepo

Feb 13, 2015

Very good and knowledgeable customer care programs, as an old customer, feeling very well receiving.

Valued Customer

Feb 13, 2015

Always a fast friendly convenient check in . I used the shuttle for the first time. The driver was friendly as well.

Daniel Wicks

Feb 11, 2015

Had recall work and 2 other minor issues taken care of. Fast clean and courteous,overall a great experience.

Erin Radulski

Feb 11, 2015

Great job. Service was quick and efficient. Thank you

Fah Liew

Feb 11, 2015

Thank you Lorenzo for taking time to understand my concerns and help resolve the auto-problem I had. also, thanks for helping me arrange for transportation.

James Mozee

Feb 11, 2015

The staff was very helpful (Lorenzo Hines)service was the best will have no problem recommend any of my family or friends.

Jennifer A

Feb 11, 2015

The service was excellent!! I called and was able to get our Ford Explorer in for service promptly. The friendly staff and shuttle service is one of a kind. Thank you for a job well done!

John Clare

Feb 11, 2015

My vehicle was due for an oil change and also subject to a recall repair. Both issues were promptly and efficiently completed. Staff was extremely helpful.Facilities are most impressive, great design and interior decorating.

Valued Customer

Feb 11, 2015

Got me in right away with no hard sells. Pleasant, fast, and clean.

Elisabeth Posey

Feb 10, 2015

Staff was very friendly, courteous, and respectful. Only problem is i am having a problem with my back sensor on my hatch/rear door of the 2013 Ford Escape. I have asked to have the problem evaluated twice, on two seperate visits, with no avail. They are not able to replicate the problem, but i clearly have the issue sporadically over and over. There doesn't seem to be anything blocking the closure latch, but i receive a sensor notification on my panel that the hatch is not closed. A few days ago i had to get out of the car and close it three times before the sensor went off. This is a problem i have had with the vehicle since i bought it, and would like to have this resolved.

Robert Brown

Feb 10, 2015

No matter what time of day I arrive your process includes getting me serviced quickly. The service staff was so supportive in spite of my 4 hour late arrival. You make me feel like you value my business. Now I am concerned about buying a Lincoln instead of a Ford. Will I get the same customer service that Porter Ford provides?

Roy Quinn

Feb 10, 2015

great people, great service, everything was a 10. have always at my vehicleserviced here.

Stephen Maichle

Feb 10, 2015

service was great. I was on a tight time crunch and was in and out as promised.

Clint Rector

Feb 9, 2015

Ford Fusion Hybrid. Took me when I requested; answered all my questions; completed my service in a reasonable amount of time.

Dean Sommers

Feb 9, 2015

Your service department was very helpful and communicative with an unusual arrival, since I live in NJ. However, my car was taken care of efficiently and as promptly as possible.

Devin Calhoun

Feb 9, 2015

My advisor greeted me and processed my service very quickly. He recomended a service for my vehicle and I agreed. The service was completed very quickly, and I was out the door.

John Alioto

Feb 7, 2015

Routine service on my car - great service from the Porter team as usual!

Tamara Wales

Feb 7, 2015

Lorenzo is SO friendly. He does a great job of making the customers feel special. I watched him take time to interact with each customer as they entered the service area and as he came to get them to check them out. Quick service.

Bob Corradetti

Feb 6, 2015

Was quoted one price but then the work entailed more than was thought. While I was initially unhappy, the staff was more than helpful. They took me in and showed me what was needed and why and were able to employ some tactics to help with the price. Discussed implications of repairing vs not repairing vs partial job. John Meginniss was the writer/ service advisor and was very helpful. So was Paul, the mechanic.Now I just hope my vehicle performs for awhile

Elizabeth Kwiatkowski

Feb 6, 2015

my car was done timely and the associate was very helpful in explaining the work that was to be done

Erin R

Feb 6, 2015

My service guy was really helpful and quick. When I had a question he was responsive and prompt. Excellent! thank you!

Anthony

Feb 5, 2015

Had a great experience with Porter Ford. the service staff is awesome. worked with me and explained everything to me. Lorenzo was the best.

Debbie Ziomek

Feb 4, 2015

Staff was very helpful in that when I went to pick up my car, it was not easily visible or located on side where cars typically are after service and I could not find it, so the staff went and retrieved my car for me.

Teresa Grabinski

Feb 4, 2015

every time we have come in for service, we have been in and out in record time. it's nice to have it done without having to commit a whole day to the process. thank you

Carol Hobbs

Feb 3, 2015

Experience was good. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Judith Cinnamond

Feb 3, 2015

Great service on my Lincoln MKZ that needed a new battery. Job was completed within an hour of arriving.

Kathleen Burns

Feb 3, 2015

*********fast, friendly and helpful service personnel********

Pat Mroz

Feb 3, 2015

The service was great and the work was completed before the time that I had to leave by.

Renee Aiken

Feb 3, 2015

I have been getting my vehicle serviced at this location only. I have always been pleased but it seemed it always took a long time to hear from the service guy to get an update on my car. I was always working with Abraham. This last Time Lorenzo was my service guy and when I got an update the same day I was shocked Lorenzo was great and kept me in the loop definitely a better experience

Darin Beddow

Feb 2, 2015

We had a great buying experience with your dealership. We live approximately 2 1/2 hours away and your salesman Rob was great keeping in constant communication with us throughout the buying process. We had a very quick and easy buying process when we came to pick up our vehicle and the finance department was very knowledgeable as well. If we are in the market for another Ford Mustang your dealership will be first on our list!

David Hill

Feb 2, 2015

The staff was very helpful and kept me aware of everything that was going on with my vehicle .

Don Blackburn

Feb 2, 2015

The service department was very quick to get me in and I was out in 45 min. They addressed all my concerns and not just the oil change and recommended services. The pricing was fair and comparable. The service agent was kind and easy to get along with.

DON ELLIOTT

Feb 2, 2015

SERVICE 2010 FUSION....SERVICE AND STAFF WERE EXCEPTIONAL

Harry Rash

Jan 30, 2015

Employees were very helpful and nice to us. We had our car back to us early, we appreciated it.

Peter Roehsler

Jan 30, 2015

The service experience was excellent. Lorenzo was very attentive and communicated very well.

Charles Taylor

Jan 29, 2015

Great experience. Work done in a timely fashion. Friendly staff. Would definitely recommend services.

John Kmetz

Jan 29, 2015

Everyone I had contact with, from John Meginniss at the service desk to the cashier when I left, was friendly, courteous, and professional. The new lounge was great, and I was able to get some work done in the short time I had to wait. Needed parts were in stock, and everything in the Explorer is running fine. I couldn't ask for more.

Emanuel Kanas

Jan 26, 2015

My service advisor was excellent. He kept in touch with me and was able to accommodate my needs.Thank you Manny

Ronald Godwin

Jan 26, 2015

Great customer service. Car was ready BEFORE promised saving me an extra trip to pick it up!

Mary B

Jan 24, 2015

Prompt curteous service. Had my oil changed, got an estimate for a part AND one of the tecs synched my new phone.

Jon Barber

Jan 23, 2015

very satisfied and will continue with their services

porter fan

Jan 23, 2015

purchased car at porter and have had card serviced here and nowhere else. always friendly and and prompt. excellent!

Robert Gerbounka

Jan 22, 2015

Ford Reps were very helpful and informative during the routine maintenance of my 2012 ford escape. Wait time for service was minimal.

Ronald Craig

Jan 22, 2015

porter nissan customer for 10 years. first time experience with porter ford. they were prompt, professional and courteous.

Rob Allen

Jan 21, 2015

I purchased a Ford Transit Connect for my company. The sales team and service department are great to deal with.

Eric Klier

Jan 20, 2015

My oil change and tire rotation was done at the time promised. In addition, one of my taillights was found to need replacing and that was done with little extra time. With my free tire rotation coupon and free oil change with my maintenance plan, this trip was a particularly tremendous deal for the dollar!

Francis Cantera

Jan 20, 2015

When arrived for service easy check in and polite employees

Mark

Jan 20, 2015

I purchased a 2015 Ford Fusion SE. I am very happy with the new car. The service was great and I have gotten several follow up calls since purchasing only a few months ago. The car was detailed and full of gas when I got it. They are very concerned with your satisfaction.

Anthony Meholic

Jan 19, 2015

Michael Williams was our salesperson and he was an absolute joy to work with. His knowledge of the various models we were evaluating was very impressive. Through his assistance we were able to come to a decision to purchase the Fusion Hybrid. The rest of the staff was very helpful and accommodating. We stayed past closing hour to finish our purchase and everyone was nonplussed and got us through very efficiently. This is our 7th vehicle purchased at Porter and this was the best experience of all. We will not hesitate to recommend this to friends and family and we will be back for our next purchase too.

Robert Nobles

Jan 19, 2015

Service was great as usual. Service write was cheerful and Helpful

Satisfied with my Saturday Service

Jan 19, 2015

As always, Lorenzo was a delight to deal with despite the fact that he was clearly very busy. He was polite and attentive. He acknowledged that I was waiting, apologized and got to me as soon as he finished the work he was doing. My only issue was the tech turned my headlights off (I had them set on auto) and did not return the setting. Considering how quickly it was done, it was still great. Thanks Porter Service!

Scott Riddle

Jan 19, 2015

Found the problem 1st time and discovered some things that needed attention that I was not aware of such as battery was on it's last volt. All covered under warranty, no charge. Thanks FORD! :-)

Erica Harrell Tompkins

Jan 16, 2015

This was a great experience. Everyone was very courteous and friendly. I will be bringing my car, a 2014 Ford Escape, to Porter for all servicing. Thank you.

Kevin Rudnitsky

Jan 16, 2015

Smooth registration. Oil change completed promptly. Suggestion for keeping an eye on the battery appreciated.

Sharon Baptiste-brown

Jan 16, 2015

The hood on my Explorer was replaced. When I picked up the car, the hood was not closed shut. In general, the staff was very courteous and helpful.

Tanya Walters

Jan 16, 2015

I love the drive-in service! All the staff were great. And the service was amazingly quick!

Dennis Williams

Jan 15, 2015

The service was great. I couldn't ask for better. Mr. Hines is a low-key, pleasant and effective service rep.Thanks.

Charles Kennedy

Jan 14, 2015

It is a pleasure to get my ford's maintenance done at porter ford. I will continue to use porter ford as my preferred dealership

Christopher Malinowski

Jan 14, 2015

Great job as always!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edward Doyle

Jan 14, 2015

the personnel needs to be more friendly when you go in for a problem with your vehicle. I was not greeted very pleasant. I was not very happy.

Michael Johnson

Jan 14, 2015

Special thanks to Lorenzo. Very knowledgeable about the services I needed. Also help me save money on everything.

D. Ferry

Jan 13, 2015

Got me in and out fast. Originally quoted me :45 - 1 hr to do recall repair.I had to get to a re-scheduled medical apt a mile (+?) away :45 min later. Had intended to walk, but with health problems in the bad weather that day (schools opened 2 hrs late) I never would have been able to endure the trip. Was done in :25 so was even able to get gas along way to make NECESSARY appointment.I am also satisfied with friendly service past received in this professional, clean facility.

Joseph D'Amico

Jan 13, 2015

I receive excellent service whenever I am at the dealership

Mary Jackson

Jan 13, 2015

My experience with getting an oil change and my car winterized was fast and and efficient.

Michiala Batson

Jan 13, 2015

The service was quick and the staff was helpful. Lorenzo is always a pleasure to work with. It was raining that day so he had my car left on the inside so I wouldn't have to go out in the rain

Paul Larson

Jan 13, 2015

Serviced a recall for my Escape. That repair went excellent but I think between my online appointment and speaking with John at the service desk, it got lost that I wanted an oil change at the same time. It seems that when you ask for services online, I need to list everything again when I check in even if the phone call to confirm mentions everything.

Richard Gall

Jan 13, 2015

Service was great! Kept me informed, done the same day - took some extra effort on the part of Porter employees to do that. Very pleased all around, including Lincoln!

Richard Judd

Jan 13, 2015

Everyone was courteous and the work was done in a timely fashion. We always comment on how well the service department is run at Porter.

Dremeatria Oliver

Jan 12, 2015

Thank you for the service provided. It was a good experience.

Lois Williams

Jan 12, 2015

2014Ford Focus. My previous car was also a Focus and was very pleased with you it. Ford has been my choice partially because they did not accept the government help.

Michael Petrillo

Jan 12, 2015

First class dealer, first class people and first class facilities. Will always buy from Porter

Ellymae

Jan 10, 2015

Michael Williams was AWESOME!!We told him what cars we were interested in, he had them lined up and ready to test drive. No pressure on anything - he is personable, friendly, pleasant attitude, and made sure we got exactly what we were looking for. We have dealt with your service department over the past year for a few issues and were impressed by the service. Porter Ford was our first stop when looking for a new vehicle.

Robert Gerbounka

Jan 10, 2015

Service and technician people were very helpful, kind and infomative on the routine maintenance of my 2012 ford escape. Service was performed in a extremely timely manner and I could not be more satisfied.

Daniel Day

Jan 9, 2015

I was very happy with everything from start to finish. A suggestion might be to have some donuts available for your early morning appointments by your coffee area. Just a thought. Thank you for your great service.

David Jason Hopkins

Jan 9, 2015

Timely, curtious, and informative. Clean place and good coffee

Happy with Porter

Jan 9, 2015

2012 Ford Edge - easy oil change. no appt. needed. wait wasn't long at all. the tech who met me at the door was very helpful and conservative in my car's needs.

Adham Almassou

Jan 8, 2015

Great services. From the time I got in the dealer to the time I got my key was great service. Everyone were very friendly and helpful

Jeffrey Johnson

Jan 8, 2015

Prompt service.Great Service, prompt, clean facility

Starr Messer

Jan 7, 2015

Service was friendly and very quick. In and out in less than an hour, and I didn't even have an appointment.

David Reeves

Jan 6, 2015

Brought my 2011 F-150 in for an oil change. The service was fast and friendly.

Andrew Harris

Jan 5, 2015

More work needed than expected but it was explained and work completed quickly. Also heads up that next servicd (30,000 miles) is a bigger service and more expensive which i appreciated

Christopher Heldt

Jan 5, 2015

I bought my truck at porter porter takes care of their customers reagrdless if the car was origianally bought them or not great service from a great dealer

Kelly D

Jan 5, 2015

I purchased a new Ford Fusion. It is a beautiful car with lots of bells and whistles. My salesman was just great at healping me set everything up. He gave me how to videos and took all the time I needed to be comfortable with the accessories on the car.

Nancy Smith

Jan 5, 2015

My experiences with Porter Ford are always positive. Having been unemployed for an extended time, Lorenzo worked with me to have the most critical 60,000 mile service areas completed within my budget. He was, like everyone else I've encountered at Porter, very pleasant, helpful and went out of his way to accommodate my needs. I have recommended Porter Ford to many people since purchasing my car four years ago and will continue to do so. Porter Ford rocks!

Raymond Gogola

Jan 5, 2015

The service was fine and the required and recommended services were explained well. One gap to excellence was noted when the oil service life counter was not reset to 100% after the oil change. I had to go back to the dealership to have that corrected.

Ayn Powell

Jan 1, 2015

Service is Top Notch. Everyone is always very friendly. Vehicle has always been serviced in the time frame quoted.

Joseph Sladewski

Jan 1, 2015

The exact Escape that I wanted was not available at any of the local Ford dealerships. Porter Ford factory ordered the car for me in mid-October. I had hoped to receive it by the end of November or beginning of December. I got the call from Porter on 30 December almost a month late but exactly what I was looking for.

Victoria Hoffman

Jan 1, 2015

The mechanic located some repairs which are needed, and John McGinnis explained them to me. I am bringing my car in when I am on vacation for the repairs, since they involve more than a few hours. I wouldn't trust my Mustang to anyone else.

William Kisner

Jan 1, 2015

Excellent service, very quick. Very friendly staff.

Anne Skala

Dec 31, 2014

The purchase of my new 2014 Ford Focus Titanium went smoothly. The service was great too. The sales consultant was very knowledgeable about the vehicle, curtious and professional.

James Maxwell

Dec 31, 2014

All was good. I would like to see more detail on the receipt, so I can keep track of the services performed. It just says 30,000 mile service, air cleaner service and radiator flush, but I thought they did a transmission service also. I will be back, Abe was very helpful and professional. The staff was very friendly and the place was clean. Nice having a warm comfortable waiting room with free coffee, bottled water and clean rest rooms!

Stephen Zaharchuk

Dec 31, 2014

Was in and out fast!Appointment was easy to make, service team friendly faculty clean.

Bryan Cockshutt

Dec 30, 2014

Inspection of Ford Edge fuel tank recall was performed promptly, even without appointment,and no problems were found.

Kathy Viscount

Dec 30, 2014

I purchased a Ford Fusion in 1 day. Everything went smoothly and I would recommend Porter Ford to everyone.

Ryan Nuttall

Dec 30, 2014

Great service and staff. Appreciate the quality of service but would recommend not trying to sell every package/repair/upgrade every time. If needed great but only if needed.

Valued Customer

Dec 30, 2014

Prompt and courtious , very satisfied . ..........................................

Bryan Henry

Dec 29, 2014

Excellent service as always. 2013 Fusion. 1234567890

Elizabeth Robinson

Dec 29, 2014

Salesman Garrett was extremely well educated on every aspect of my new car. I value the expertise of someone trying to sell me something and he was not the typical pushy salesman which would have sent me right out the door. Instead I drove out in my new smart Ford Fusion Hybrid. The gentleman who did the paperwork was great as well.

Giles White

Dec 29, 2014

Repairs due to recall, handled well. Also, the service dept. did an oil change at the same time. Completed in a timely manner, courteous staff. Thank you.

Janet Edwards

Dec 29, 2014

I had my son-in-law do the negotiating for me since he is very knowledgable about buying/selling cars. He knew I wanted a Ford Escape with back up camera and heated seats. I test drove it and loved the ability to set my seat height and lock it in on a keypad. The visibility was even better than on the 2010 Escape I was trading in. This is very important to me since I am less than 5 feet tall. The price he negotiated was very good with my 2010 as trade in. The salesman was very helpful, showing me the different aspects of the car and going out of his way to make sure everything met my needs and expectations. While I waited for the business office to be available, he even contacted my insurance company by phone and had my insurance transferred immediately. My father, who has been deceased for 30 years, used to come to visit us in Delaware and started buying his cars when it was just Porter Chevrolet because the price and customer service was outstanding. This is not my first purchase at Porter either. We bought a Hyundai which we kept for 10 years there.

Maria Sylvanus

Dec 29, 2014

Caitlin made helping make my 2nd service appointment at Porter Ford easy and efficient! She is so professional and friendly!My Service Representative Abe was Wonderful! He was very helpful since I forgot to bring in my service coupons for my service. Still getting in the grove of a new system. He was very nice and made the experience quick and great! Thank You!

Michael Bowers

Dec 29, 2014

Had a good car buying experience. Except for i had to get a out of state inspection but wasn't told until last minute ok

Rodney Redmond

Dec 29, 2014

The service was prompt and efficient.I didn't have to wait around at all.My service writer Lorenzo was great!! Keep up the good work!

Sandra Bendistis

Dec 29, 2014

I purchase a 2015 Escape. The staff was very helpful and knowledgeable.

Cindi And Richard Rand

Dec 27, 2014

The service was excellent and the customer service representative was very professional.

Janet Eldridge

Dec 27, 2014

Every time I've been into Porter Ford I have always had excellent service from everyone I encountered.

Margaret Kennedy

Dec 27, 2014

My salesman Garret was accomadating,professional and friendly. The finance manager was happy to answer questions and assure that I understood everything.

Eugene Kissinger

Dec 26, 2014

Porter offered a courtesy car but it was not necessary. They admitted the cause of the brake problem and repaired it beyond expectation at no cost

Valarie Thawley

Dec 26, 2014

Very friendly and treated me like we had friends for years.

WNaylor

Dec 26, 2014

Brought car in for service. Completed in a timely manner and everyone was very professional

Christen Williams

Dec 25, 2014

We were very pleased with our expericance. The Ford team was so helpful and guided us to exactly what we were looking for.

Philip Capriotti

Dec 25, 2014

My buying experience at porter has always been pretty much stress free. I purchased a 2014 transit connect and like it pretty much. The staff was knowledgeable and located a vehicle quick and took delivery next day.

Anthony Bacchetta

Dec 24, 2014

My recent purchase at porter ford was very comfortable and easy. Garrett Otto made the sale successful and was truly a nice person. I would highly recommend others to ask for him when they are ready to buy, lease or trade. The staff and manager are also a big plus, they help put the sale and other process together to get a great deal. Thanks go's to Porter Ford in Newark De. Anthony

James Mckelvey

Dec 24, 2014

John Meginnis is my sevice rep.He makes sure that all my questions are answered and that I get the service I need. He uses my reward points and informs me if there is any recall or problems I should know about. I trust John.

Angela Gyuro

Dec 23, 2014

I still think the waiting area is pretty horrible. Every 10 mins or so some device was blasting "one head light" by the Wallflowers. A few people in the waiting area commented on how annoying it was. It would be nice if they offered complimentary bottle of water. Even if you had to ask for it or they kept it behind a counter and gave it to you when you said you were staying.

Jason Song

Dec 23, 2014

The staff was great! The waiting area is nice too.

Gerald Reed

Dec 22, 2014

The oil change service was fine, no problem but the service report didn't mention any about a bad engine the mist. A couple of past oil changes the reports indicated I needed new brakes including parker brake. Every oil change I would get a service report prior to the report that I needed new brakes everything was okay. So within 3,000 miles my brakes went from okay to complete rebuild including new rotors. If the inspections were performed every oil change the inspections should had noticed the thickness of the brake pads so the brake job should had been done sooner so that I needed new rotors. I took my car to S&K on route 72 and they did my brakes. The rear disk didn't need replaced, nor did the parking brake system. The parking brake system, the pads were out of alignment no need for replacement. They also cleaned my throttle plate for me, the cost was 89 cents verses your price of $89. I don't know if I can trust your inspection reports and service fees. The mist will be taken care by S&K by cleaning the throttle plate. I wanted you to notice the engine mist in your report but it wasn't included. What do you have to say?

Laura Naegele

Dec 22, 2014

Excellent ,. Great staff. Very helpful and knowledgable. Always willing to go above and beyond. Thank you

James Sikorski

Dec 20, 2014

Only got an oil change this time. The work was done quickly even though I didn't have an appointment. Excellent experience as usual with Porter Ford!

Jennifer Taylor

Dec 20, 2014

Staff is always helpful. They explain things fully and always give updates while I wait.

Myron Kaczmarsky

Dec 20, 2014

Very responsive to the Customer requests. Good explanation of work to be perfromed.

Richard Allen

Dec 20, 2014

It is always a pleasure to take my vehicles to Porter Ford as I am always treated great and my vehicles needs are met.

Christina Hilliker

Dec 19, 2014

I have always had amazing service at Porter. The staff is so friendly and so helpful. I recommend them to everyone I know.

Dennis Attarian

Dec 19, 2014

Service is great people are very helpful I am very satisfied

Diane Brown

Dec 19, 2014

Great service with a friendly staff We always receive great service

J Poling

Dec 19, 2014

We got an oil change in our porter ford purchased escape. The service was fast and friendly.

Kriste Elgart

Dec 19, 2014

2014 Ford Escape. Service was Excellent. Staff friendly and very helpful.

Martin Oconnor

Dec 19, 2014

Your staff provided excellent service on my car and also they resolved an ongoing problem involving my headlights. You have selected your staff well.Merry Christmas.

Mary Beardsley

Dec 19, 2014

Explained time schedule; explained the service needed at the mileage; explained cost.Appreciate it...................Thank you and Merry Christmas

Rebecca Tversky

Dec 19, 2014

Don't force me to give details I don't want to give. It makes me less likely to say something positive. The staff was helpful. The work, hard to judge but it seems okay.

Ruthie Toole

Dec 19, 2014

Very quick. My husband was pleasantly surprised! Appointment was made very easily.

Ronald Sylvester

Dec 18, 2014

I purchased a 2014 f150 and I am very excited to own it. This my second purchase at this dealership, because of the excellent service from mr.g.otto and financial staff. It has always been a pleasure , and they will be highly recommend to friends and family. Thank you.