Used Cars for Sale at Powell Watson Motors Inc. in Laredo, TX

Jesse Kuhns

Sep 22, 2021

Aldo was the worst. He let me know that even though I had an appointment, my truck wouldn't get looked at until end of day, but then he would let me know what was wrong. I heard nothing back. The next day either. I called on the third day and was transferred to him, where I was on hold for 15 min. Then transferred back tot he receptionist and then finally back to him. After waiting for another 5 min, he answered and said my truck was finally in the shop and he'd let me know. Then after waiting the entire day with no call back, when I called again, he told me what was wrong. I told him I needed to take pictures so Geico could authorize the work and he said I could pick up my truck to take the photos and y'all would get the work. When I showed up to pick up truck, he left me there for 30 more min and then told me that if I didn't pay the diagnostic fee, i couldn't pick up the truck without authorizing y'all to do the work. But without geico authorizing it, I could either. It was my birthday and I was due at lunch. He was non receptive and rude. I will never get work done there. I would've given y'all the work if he had been polite and not wasted my time. Total fail. But y'all got $140 from geico for the diagnostic fee. When the adjuster got there, they tried to tell him that I had already taken the truck because they'd lost my key. Terrible service.

Stephen Monreal

Jun 17, 2021

I wish I had looked at all the reviews on Powell Watson gmc. I had the worst experience buying and new truck. Service manager should even be a manger. Second they took forever on paperwork when I had filled it out online and then raised the price 1000 dollars more. The sales man Joe G. Was trying to keep me happy thanks Joe. but this place should be more organized. 1 star in order to post

Michael Palacios

May 22, 2021

I gave GM of Laredo the benefit of the doubt after reading bad reviews. They have really started to make a habit of horrible service. I read on 1 post they had waited 4 hours and 30 minutes I found it hard to believe. Iam just now leaving and I have been waiting 6 hours from start to finish. I recommend people go elsewhere. I've wasted my whole day here.

Alex Fernandez

Jul 10, 2021

Really bad customer service. Took my vehicle for a service and they didn’t even bother to call for an update. Had to be constantly calling to the service department. Worse part is that the advisors are always “busy” had to leave messages with the receptionist.

Luis Davila

Aug 11, 2021

Sold me a new 2021 Yukon and they have 0 criteria on service ...