Used Cars for Sale at Priority Ford in Norfolk, VA

Kenneth Marks

Oct 21, 2016

It is the kind and caring service I have received, and the confidence I feel in the Service Department that caused me to purchase a new Escape from Priority Ford of Norfolk. Moreover, I enjoyed a painless buying experience. Rest assured, I will tell my friends.

Happy in Norfolk

Oct 20, 2016

I bought a new Fiesta, fun and full of features. The staff were all very helpful and patient, especially Toly Korik. Toly has helped me buy 3 cars now, and each time the experience has been easy and quick. He knows what I want and he gets it for me.

Jetta

Oct 17, 2016

The Sales Representative James Simmons and Naomi were GREAT and always very kind and helpful but others that I had to deal with after the purchase of my vehicles was completely different. They made me feel like since I had purchased the vehicle they were done with me and that I was bothering them when there were issues or concerns.I had been forewarned about this from others that had purchased from Priority but after I experienced it, they were right. No one should be treated that way.. If it wasn't for those of us out there buying vehicles none of these folks would have a job.

AVF

Oct 9, 2016

Very fast and comprehensive. A bit pricey, compared to places in the local area, but very good service.

Douglas Duffy

Oct 2, 2016

Routine oil change on one of the three cars we purchased from Freedom/Priority Ford. We've been a customer since 1998.

Richard Eytel

Oct 2, 2016

Very much appreciated the efforts that the Priority Ford staff put in to ensure that I was comfortable with the buying process

Tom White

Oct 1, 2016

My service rep, Johnathan Drew was polite, friendly and accommodating. He was amazing.

Navydude

Sep 18, 2016

They will say whatever it takes to get you there, even if they've accepted another deal on the same car. They wanted to get me in a bidding war and when that didn't work, put me in a different vehicle. The honestly called me up to deal on a vehicle the bad sold that day. Despicable lot.

JEFFERSON

Sep 17, 2016

There are many scam artists. Do not go here military members. As a sailor, I would never refer these people. Some how everyone important person goes on vacation after you pay, so if any problems arise, then you have to wait. A bunch of BS!!!!!

Anthony Califano

Sep 14, 2016

Great service. Fast and Professional. Bryan is the best!!

Norman Pare

Sep 13, 2016

Pleasant and relaxing with a short waiting period and I didn't get to sleep while I was waiting

Debra Kerns

Aug 30, 2016

I set an appointment for service online. It was quick, easy & convenient. I was greeted by Cindy, who explained everything in advance. My vehicle was taken right back to be serviced and I was on my way in no time. Thank you for outstanding service. This is the only place I take my car for service. Highly recommended.

Nicholas Monroe

Aug 29, 2016

You were wonderful! Enjoyed working with your entire staff. You are all were extremely helpful and professional! Would buy a new car from you again!

Alease Lockett & Damon Lugo

Aug 22, 2016

I had great customer service with my sale person Corey Street and the stuff there. SN: The bathroom at Priority on Military Hwy was excellent nice and clean and smelling good Job to the cleaning person or staff.

Michael Frost

Aug 19, 2016

I took my Escape in for a State Inspection. In addition, I was notified of other maintenance which would be necessary in the near future in the Automobile Status Report. I was fully satisfied with the service I received.

Tessa Ellis

Aug 15, 2016

Ricardo Joffrion is awesome. He took great care of me!

NATHANIEL

Aug 12, 2016

Make sure you dont believe anything the sales representative tell you. If I were you I would go somewhere else. Once you get a vehicle you will have issues with it..and the services sucks..GO SOMEWHERE ELSE..ITS NOT WORTH THE HEADACHE!!!!!

Joanna

Aug 11, 2016

Absolute worst dealership in Virginia. Don't use the service department.

Shannon Ponack

Aug 10, 2016

Great service! The process didn't seem to take long at all. I was able to get exactly what I wanted.

Shantelle Toloza

Aug 6, 2016

I appreciate the sales person and staff being professional and knowledgable.

David Neveu

Aug 5, 2016

We are very pleased with our new Ford Focus. Our purchase experience with Clyde Woodberry (?) was the best. He is an asset to Priority Ford. Our experience will bring us back again.

Raymond Heard

Aug 2, 2016

I will be coming back for more service. Always get great service from Priorty Ford

Gail Solonka

Jul 29, 2016

excellent service, I will continue to have my truck serviced at the Ford dealership on Military Hwy.

Juliette White

Jul 28, 2016

I wanted to give my husband something I know that he has always wanted, but would sacrifice his needs for the family's need. My two daughters and myself have heard him talk about the Ford truck ( he is originally from Arkansas). I remember those F-150 commercials. We went into the dealership with no idea what to get. We just knew it had to be red, because that is the color I like, Ford Truck and F-150. It was the best experience I have ever had buying a vehicle. The salesman took over from there. He was young, kind, curteous, well-mannered, considerate, and told horrible jokes (the jokes were so horrible we just had to laugh) and he help us to choice the truck we bought. He never tried to force us into buy something we did not want. He explain the working of the vehicle. We were well pleased with the service. Although we bought the truck two weeks ago, they will drive it to the house for his surprised 55th birthday party bow and all. I would recommed that everyone go to Priorty Ford when looking for a truck

Rob

Jul 23, 2016

Purchased a 2014 Nissan Altima and a 2015 Ford Fusion. Customer service was excellent.

Peter Rose

Jul 22, 2016

Excellent! I am always satisfied with the service that is provided for my vehicles.

Timothy Evard

Jul 18, 2016

Service was great and the vehicle was returned wham promised.

Patricia Baugh

Jul 15, 2016

My experience was very interesting because I had no real idea of what the bottom line was going to actually be. My expectations were that it would not be expensive since I had warranties in place, but to my surprise the final out-of-pocket cost could have been over $2,000. The service agent helped me to gain a better understanding of my situation and left me very relieved and happy. Thanks FORD.

Chuck Taylor

Jul 12, 2016

Leaving one's car for service is never an experience to look forward to, right? My 2013 Ford Focus' dashboard Sync had become a mess... and I was just beyond warranty. When I took my car in, the Ford dealership's Tammy was empathetic and told me that the system was known for having similar issues... and thus was eligible for an extended warranty. Even better, I was due to have my tires replaced the next day at another dealer a mile away--and when the rebooting of the horrible Sync system ended up becoming an overnight endeavor, Tammy offered to drive my car from Ford to the tire place that next day. I find that exemplary... I could not be more pleased with my experience!

Eboni Paige Thrower

Jul 12, 2016

RT he presented excellent customer service they took care of me and went above and beyond without me having to come out of pocket for the minor damage! 5 star service!

Diane Buie

Jul 6, 2016

Well I came in the 4th of July wanting but not expecting to walk away with my 2016 Fusion. My saleman Micheal Mauzone was exceptionally kind and he worked my deal. The sales manager and the people at Priority Ford were so friendly and they talk to you like they were family. Thank You all for a wonderful experience. Especially Mr Mauzone. I couldn't help but cry. It would be my pleasure to recommend my saleman to anyone who wants a car. Excellent customer service.

RBG

Jul 6, 2016

Can't thank Robert Chen enough as well as Corey (salesperson). The gentleman who handled our financing was terrific as was the fantastic woman we met with regarding options packages for exterior and interior coverage. Excellent experience.

Janet Bryant

Jul 4, 2016

I always receive excellent customer service whenever I bring my vehicle for service

Biker922

Jul 1, 2016

Always available. Outstanding customer and mechanic service.

Terry Whalen

Jun 30, 2016

Overall experience was fantastic! A few hiccups along the way that were not under the dealer's control, but the dealer (and especially the salesman, Norman Marable) were extremely proficient in correcting or compensating.

Nanette Emmerich

Jun 26, 2016

Very courteous and helpful staff who researched and answered my questions.

Brittany Lanier

Jun 25, 2016

Love Rebecca. She is excellent!! Cad was ready on time and shuttle service and driver was outstanding.

Barry Boleyn

Jun 24, 2016

All service personnel were courteous and friendly. I received more service than was agreed to, which was later rectified by management.

Robert Kilcup

Jun 24, 2016

We were down on vacation from Massachusett and our vehicle began running rough. I had a fairly good idea that we had a coil pack going and called first thing Monday morning for an appointment. I didn't know whether to expect a long delay for an appointment or long period of time within the maintenance shop. I was very pleased to receive an extremely prompt appointment, an estimate of repairs and then quick completion of the job! Nice job and many thanks!!!

Jeff

Jun 20, 2016

My salesman John, was great. He was the reason I purchased from priority ford.. He made my sales experience quick and easy.

Tabbath Davis

Jun 17, 2016

The people at ford was very professional and courteous

Kim Elliott

Jun 14, 2016

The service was great i arrived to purchase a used car and left with a new car

Leo Evans

Jun 14, 2016

I purchased a Hyundai Azera, my sales rep Audra was awesome with making sure I got what I wanted and beyond helpful. As long as she's selling cars I will only buy from her.

Sean Banks

Jun 14, 2016

2015 Ford Explorer. The service was great and the staff was very helpful.

Xavier Kenmoe-nganmoue

Jun 10, 2016

Best customer service.Service always well done and affordable.

Kasey Bish

Jun 6, 2016

Everything was so easy to set up, and everyone was friendly and professional. I always know I'll be taken care of by everyone there!

Sharon Oberne

Jun 4, 2016

My family and I have purchased a number of vehicles over the years at this facility. We really like working with Bryan Mertz. Our daughter had been in a bad auto accident totaling her car. I wasn't sure how she might feel getting behind the wheel to test drive several cars. Fortunately, Bryan was patient, as well as professional, providing the encouragement she needed to drive several cars. My personal favorite was a 2014 Ford Focus Hatchback and that's because I drive a Ford Focus. After much pondering, our daughter decided on a Toyota Yaris and that was because the car had very low miles.

Matthew Walter

Jun 3, 2016

To be honest my last time there I was not happy what so ever. Now I can change that to very happy. I went to get some warranty work done and my truck was a mess. Once I called about it the issue, I got a great response and was taken care very well. They went above and beyond to make things right. So to not give a long story but to get to the point, YES I would recommend priority to everyone.

Johnnie Warner

May 31, 2016

I liked the service on my f-150, The salesman (Teddy) knew about the F-150.And the credit people were great to work with. Looking forward to working with allthe people the Ford dealership.

Michael Scales

May 31, 2016

they realy help me out on all of my issus to fine the very best for what is the right one for me.

fverhofstadt

May 30, 2016

Bryan Mertz, Sarah Day and their support team made my truck buying experience painless and highly enjoyable. I love my new truck!!!! Thanks, Freedom Ford

Sirdaro Edwards

May 29, 2016

Everyone had a great attitude and very helpful. The process was quick and easy.

Donald Orluck

May 27, 2016

Great service at priority Ford. Sales staff friendly and courteous, very helpful. Explained everything in great detail. Highly recommend purchasing your next Ford here.

Robert Pruden

May 27, 2016

Overall a great experience. Just a minor snag, still waiting on a decal which is within the normal range of things pretty much wherever you go these days. Great service, Quick and friendly staff.

Terry Wyant

May 26, 2016

Easy peasy. Ford offered to arrange transport to/from shop, but yy DH followed me to the shop, took me home and returned me to pick up my car.

Jose Marrero Valentin

May 22, 2016

Excellent Services Good Customer Service Professionals

Liz Willis

May 21, 2016

Making the appointment was very easy. The staff was on schedule which I appreciated. The service took as long as was stated to me. The only complaint I have is that when I was paying after the service was completed, I was asked if I was having my car washed. I had not been told about this service and would have had them do it; however, I did not want to wait at this point.

James Harris

May 20, 2016

I had a great experience. Mike Mauzone did a great job in assisting me. I highly recommend Priority Ford to all of my friends and family.

Pamela Beylor

May 20, 2016

My salesman was John Throckmorton who was very knowledgeable and helpful in explaining the features of the vehicle as well as handling the initial financing application.

Michael Mcdevitt

May 17, 2016

Staff was excellent. Tammy has always gone above and beyond to make sure my experiences have been as best as possible.

David

May 16, 2016

Good service need to keep me update more on progress of work

Jason Mellish

May 16, 2016

Every one was very nice and helpful. The only downfall was that my wife and I were stuck at the dealership for over 4 hours.

Leslie Price

May 16, 2016

Tammy on the White Team was very pleasant and helpful. My car was taken in for service right on time and completed quickly.

William Nelson

May 16, 2016

TURNS OUT BOTH TURBOS HAD TO BE REPLACED. TOOK A WEEK TO REPLACE BECAUSE THEY NEVER EXPERIENCED THIS PROBLEM BEFORE. THEY INFORMED ME BEFORE THEY STARTED THAT IT WOULD TAKE TIME BECAUSE THEY WANTED TO MAKE SURE IT WAS DONE CORRECTLY. THE SERVICE ADVISER KEPT ME INFORMED DAILY OF THE PROGRESS AND I COULD TELL HE FELT BAD ABOUT THE TIME IT WAS TAKING, I TOLD HIM NOT TO WORRY AND THAT I UNDERSTOOD. MY TRUCK IS RUNNING NICELY NOW THANKS TO THEM. I AM VERY SATISFIED.

Jaime Rodriguez

May 15, 2016

Everything went well, just more costly than I had anticipated.

Kenneth Meek

May 15, 2016

Service was great as usual. Cindy took care of everything had me on my way in short order as she has for years.

Michael Borkowski

May 15, 2016

The Quick Lane service was quick and painless - completed while you wait

Dan Weissman

May 14, 2016

Staff was helpful and did everything I requested. They even stopped in the waiting room periodically to give me updates.

Kenneth Cross

May 14, 2016

The staff was very responsive and helpful. The entire process was seamless. I did not wait for anything more than a couple of minutes.

Christopher Penny

May 13, 2016

The service was excellent. Very professional team members of the green team. I appreciate the professionalism by the Chief of the Green Team and his staff. Very personable team as well. Chris

Thelma green

May 13, 2016

Repair not completed,long wait for parts to do repair,told it could take up to (8) eight. Weeks.

Craig Weaver

May 12, 2016

I have always had outstanding service from Freedom Ford and that has continued now that the dealership is part of the Priority Family. My service advisor (RT) provided outstanding service from checking in to discussing what was the problem with my vehicle and getting it serviced. The Shuttle staff are great as well!

Edwin Hamblin

May 12, 2016

We get the idea that Priority Ford really cares. Lots of friendly people there.

tah

May 12, 2016

I bought a 2017 Ford Escape. Bryan Mertz and Terrence Gregory made it easy, the easiest car buying experience I've had in Tidewater. No pressure, no games. All honest and above-board.

Debra Kerns

May 11, 2016

As always, excellent service in a timely manner. I appreciated Johnathan calling me back with a good time to bring my car in for service with a minimal wait time.

Kevin Mccarty

May 11, 2016

I took my truck in for The Works and ended up getting a new battery, coolant flush and new brakes and all within 3 hours. Wasn't ready to spend that much money but feel safer in my truck now

Paul Tagliaferro

May 11, 2016

Recent oil change was executed timely and efficiently

Angela Ives

May 6, 2016

The service department at Priority Ford is always so friendly and very helpful!

Sharese Thornton

May 6, 2016

I fell on hard times and thought it would never be possible to get another cAr but when I walked into priority ford the staff was amazing and they walked me through the process step by step and didn't give up until I was riding off the lot in my new car!!! It was a gratifying experience and I would continue to do business with them for many years to come!!! Special thank you to IAN at priority ford Norfolk!! Not only was he a great saleman but he has a genuine heart!!!

Teresa

May 6, 2016

The good: The service clerk was great at predicting how long the service would take. Only a 15 minute difference. Also, everything seemed more efficient, and no one tried to sell me extra services which happened in the past.The not-so-good" When I went to retrieve my car, a mechanic was in the parking lot turning off the message about it being time for an oil change. But the message comes up every time I start up my car. Also, the lounge was noisy with the TV running and people talking loudly into their cell phones as a way to pass time. It was tough to bear this, especially that latter, for 1 3/4 hours.

Tommy Gray

May 6, 2016

Nothing at this time.......................................................................................................

Emily Ruloph

May 4, 2016

I took my daughter to Priority Ford to get a new car. We had some terrible experiences in the past with other dealers, but the folks at Priority Ford were amazing. Robert Chen, the General Manager and Teddy, my sales man, were wonderful, friendly, more than helpful and made our day the best one ever. We bought the perfect car for the best price and I will absolutely refer others!!!!

Alexis Perez

May 3, 2016

It was great everyone I dealt with daily were patient with the decision making and changing process. I got everything I need and want so I'm content.

Deana Williams

May 2, 2016

The staff was so welcoming and helpful. My sales agent Ian was awesome I would recommend everyone to go there and see Ian .

James Hahn

May 2, 2016

The dealer was told what we wanted and went right to it. This is our fourth car that we have bought from you people, Jim and Sunny Hahn

Sante Squires

May 2, 2016

I did not have an appoiment but they took me right in anyway. I had inspection, oil change, and they discovered I needed a wheel alignment. It took about 3 hours, but without an appointment and for what they did it was fine. I'm glad to see that the level of service has not changed since Priority took over. See you in 6 months. Thanks for everything.

Barry harris

Apr 30, 2016

The service dept is the best in town.I,ll purchase all my preowned cars here because of this outstanding service dept. They treat their customers the way all dealers should.

EdwardSurratt

Apr 29, 2016

I took my Ford F150 to Priority Ford ,off Little Creek road on Military Hwy, to see why my ABS light was coming on again. This was the second time taking it there for the same problem. The first time they changed the rear ABS speed sensor on the transfer housing. after the work was done I had a problem getting my truck back and what they did took care of the problem temporally. I ended up going back because the ABS light came back on. This time they told me that the wiring was burnt out. The it Cost me $500. The quality of work that was done half xxx. The wiring was exposed, sitting across metal corners. Which means in the future I will be coming back for the same problem.After taking the truck back to Priority Ford and complaining about the quality of work that was done. The service department supervisor came out and inspected the work. He agreed what was done was not up to standard. He made arrangements to fix the problems. Once again taking me out of my way. You would think if I'm complaining about something and you know your guys did insufficient work why not step up and do more to try to please the customer. Detail their vehicle or something. I don't know if they changed worker when they changed from Freedom to Priority Ford but the quality of work has dropped extremely. I will not be going back to them for a third problem

Patricia Cheruka

Apr 28, 2016

best ford dealership in the area everyone is friendly and happy to help

Yolonda Bowden

Apr 27, 2016

I came in with my 2014 Chrysler 200 and the staff was amazing, I could certainly tell the employees were happy. The service also made me want to continue my business with Priority Ford.

Armando Briones

Apr 19, 2016

Service department was amazing. Priority Ford will definitely be where I will get all my maintenance done. 10 out of 10.

Joseph Letourneau

Apr 18, 2016

Very understanding for our needs, car returned very clean, overall pleased with the experience!

Teresa Weatherington

Apr 13, 2016

Great service every time. In and out in a timely manor.

Shanteingo Watson

Apr 10, 2016

It was fast and the customer service was on point, I love the fact that the manager answered any questions that I had I regards to the service.

Gary Waters

Apr 5, 2016

Kudos to Mr. Nick Dyck. I came in on a Saturday, after a 40 mile round trip. You were unable to assist me since I did not have an appointment and you were booked. I needed the "third" bad speaker for my truck. Nick checked to make sure one was in stock. It was not. He told me that he would order one so that I would not have to keep driving back and forth.I really appreciate that he took the extra effort to assist me. I have a Ford dealership three miles from my home, however I would rather drive to Priority Ford in Norfolk because of the good service. Nick saved me a lot of time and money I really appreciate it...Gary W Waters

Angela Carrington

Apr 1, 2016

I've enjoyed the friendly atmosphere they've provided for me. The staff was awesome!

Alan Brown

Mar 21, 2016

Very satisfied. Cindy and team are great! I will continue to bring my 2012 F150 back for service.

Ezikiel Nena

Mar 21, 2016

Fd.fusion,the service was excellent,the staff was so helpful,that's why I kept coming back over there,thank u so much for the service,

Jim P

Mar 21, 2016

This is the third car I have purchased from Toly. He is great and easy to work with.Service here has always been excellent.

Jonathan Boyd

Mar 21, 2016

I recommen everyone I know to buy a vehicle from Priority Ford.

Joseph Gordon

Mar 21, 2016

Didn't realize I had a problem with the controller since I bought the F-150.Now it is working like it should. Thank your,Joe Gordon

Richard Jones

Mar 21, 2016

The Red team completed my 5000 mile service quickly and professionally, including resolving a technical issue.

Ronald Jordan

Mar 21, 2016

What more can I say except that all personnel and services were excellent. General manager Robert Chen and sales associate Teddy Todorov gave me the absolute best vehicle buying experience in my entire life. I thank everyone there for their hard work and to truly provide a customer first enviroment. I will return to and recomend to any and everyone Priority Ford in Norfolk. Once again thanks to all.Ron Jordan

Shanel Johnson

Mar 21, 2016

We went in looking to price vehicles and came out with a brand new 2016 Ford Fusion. We are very happy with our choice to stick with Ford.

Sue Myatt

Mar 21, 2016

The gentleman at the counter came over to meet me as soon as he finished with his current customer. He took my information checked in my car. Asked if I wanted to wait for the car. He brought me the ticket and rang me up quickly. In an out in very short time.

Summerlee Thomas

Mar 21, 2016

Bought my 2013 Ford Explorer from Priority Ford and I love my car. I think that when you do buy your car from a dealership and you go back to get oil changes and things included in your package that they should wash your car as well.

Tiffany Lynn Kraus

Mar 21, 2016

I worked with RT and as always his service was amazing. I actually worked with him when I had a Hyundai and he helped me quite a bit in getting that car running properly. I was so pleased to see him brought over to you here at Ford! I will definitely be looking for specifically him to help me with my car. I am so happy to have someone I can trust here at Ford. My car is in perfect condition and well taken care of. Thank you -Kraus-

David Architzel

Mar 15, 2016

Tammy and team very helpful... 2014 focus has documented problems/issues.... My car is ok, but glad they are aware and standing behind pur roduct

Lcp

Feb 27, 2016

We had a very positive experience at Priority Ford. We were impressed with the salemanCorey Street. He was very helpful when wePurchased our Fusion.ThanksMwp/Lcp

Glenn Degnan

Feb 25, 2016

2015 Ford Flex. Purchased June2015. Drove RT from Williamsburg, VA to San Diego, Ca. Had 2nd oil change done upon return. All went excellent on the trip and service. I would recommend this dealership and especially the Flex for local and long distance travel. It is the most comfortable car/SUV I have ever had. Ford really should advertise the Flex on TV just like its other SUV models.

Nicholas Ramirez

Feb 25, 2016

Hector Meranda and his team took the very best care of me I truly enjoyed my experience with priority ford and my amazing salesman hector Meranda in Norfolk I love my new car

Dorotha Lambert

Feb 22, 2016

Very convenient. I drop off my car for service. The shop brought me home to my home. Called me when my car was ready. Excellent service!!!

Shante Robinson

Feb 21, 2016

I came in for my first oil change everyone was great and helpful the process was easy and smooth. I was able to drop my car off and priority drove me back to work which was great. I have a 2016 fusion

mary schwartz

Feb 18, 2016

I had my vehicle towed to priority Ford for a recalled part. Was there for three days, did not update their system and when I called to check on my car, they had it registered under another person. Then Tammy Bower was in charge of the replacement procedure and dodged me when ever I called. They didn't know what part I was talking about even though I personally disconnected it and argued with me and told me only a clip was being replaced when really the part was a connecter and not a clamp. After I fought with them they did the part, but never told me it was already done until the third day when I asked. Prior to that Sam and whoever else answered the phone didn't know anything about my vehicle. After receiving my vehicle I now hear loud noises that was not there prior, however I can't prove they purposely damaged my vehicle. They do not know how to deal with customers, I stayed calm until I kept receiving the same response which was no one knew anything and Tammy Bower wanted to avoid me. The manager was no better and just as disrespectful. Never again am I dealing with this type of service, they don't know their parts and they don't know how to deal with customers.

croulhac

Feb 15, 2016

My situation is not the greatest right now but I needed transportation. Responding to a letter inviting me to Priority Ford, I was met by Tavis who introduced me to Audra and the two of them went to work for me. Thanks their outstanding efforts, a short time later, I drove away in a brand new 2016 Ford Fiesta. It was a wonderful feeling that Audra worked so hard to help me and I hope she is recognized for the outstanding Priority employee that she is.

KellieD

Feb 9, 2016

Our experience was great thanks to Corey Street getting me the car I wanted at the price I wanted. We went in expecting to pay a little more than I wanted, but Cory got me just under my set price. The car is a great used car and the price was just right for us. We got the extended warranty and still stayed under our price limit. They even touched up a couple of scratches on the car for free. My husband is already thinking of trading in his truck sooner than he planned, when he finds another great deal with Cory at Priority Ford in Norfolk, VA.

A Customer

Jan 10, 2016

Went and bought a car. Process was super easy and Clyde was extremely helpful. Great experience all around.

Syfran

Nov 22, 2015

Mike Mauzo and Matt Seyffert provided excellent customer service! Sending all my friends to them! The best experience I've had purchasing a vehicle! Left a very satisfied,happy customer. I can't remember his name but the sales manager was very friendly!

Leonard B

Nov 12, 2015

Wanted to take advantage of rebates offered and pricing was very reasonable.I test drove an F150 and an mustang.Liked the F150 but since I am retired and had trucks most of my life decided on the 2016 mustang egoboost. Mr Bryan Mertz was very gracious and knowledgeable on both products, never put any pressure on making the sales or trying to push my decision. Give me a good explanation on rebates available and what was not available to me. Sarah Day the delivery coordinator also never pressured me to get the extras, it was all my decision. The finance department was very professional and also gave other options without must do,it was all my decision. In all this was a most pleasurable large purchase for me.Leonard.

Rosie Ed

Oct 20, 2015

Purchased a 2015 Ford Focus on Sat. Our salesperson Frankie was there on his day off ensured price was below TrueCar pricing index and we got every discount possible. Would recommend to anyone looking to buy a new Ford.

Ronmissy

Oct 4, 2015

purchased a new car with Toly (2nd one). Easy and stress free process. No pressure in buying or hassling. Totally an enjoyable experience. I purchased my previous car from here when it was Freedom Ford. Definitely recommend!!!!

Staurt

Sep 16, 2015

Our Salesman Mike went out of his way to make my purchase a smooth transaction. All persons involved were pleasant to deal with, Terrance ,Robert, Bob and Naomi and Sarah and even Barbara, the driver of their courtesy van. Great service team of Cindy and Tammy. I recommend to anyone looking to purchase a new or used vehicle.

Gray

Sep 6, 2015

It started in June. After three trips to the service department and 1200 dollars later, I was told that they could not repair the transmission. Two times I was told that the problem was taken care of. Of course after the third time in the service dept., and the new charge of eight hundred dollars, an offer was made to install a new transmission for 2700. The last charge was waved. Of course I declined the offer, since I have no confidence in the service dept. The new transmission was installed at a transmission shop for less. No more Priority ford for me.

Ben

Jul 28, 2015

Teddy in new car sales is a fantastic honest dealer. He got me into my new pony and I couldn't be happier. We had an issue with delivery and the general manager went out of his way to provide great service and take care of me. 3rd car I've purchased from here and I will keep coming back.

Sully370z

Jul 18, 2015

Salesman Mark H. was straight forward and honest. I just purchased a 2009 370z. Couldn't have ask for better service. Highly recommended Priority ford. Priority for life!!!

buroode

May 30, 2015

Took car into for an oil change. I had a policy with Ford that I get free oil changes for so long. They didn't take the time to look my policy up and charged me. Then after they finished with my car they told me I had two lugnuts missing. I watched their guy drop them several times. I got called a liar to my face from the guy. They sent me on my way with missing lugnuts on two wheels. After talking to the use car gentlemen there he was shocked that they did that, he knows for a fact they had lugnuts they could have put into my car. Last it took them two weeks to refund my money for the oil change they charged me for. Will no be going back to them.

X

May 30, 2015

Went to drop off my car for an oil change and there were two people in line before me. There were two people at the counter. One would lookup and then look back down, never helped one person. The other person took over half an hour to check in one person. If you are in a rush or not willing to wait at least a hour to wait in line to drop your car off avoid this place

Bellamy

May 16, 2015

My first purchase at Nissan years ago wasn't as as good as this purchase went. I felt rushed and as I was only shown 1 used vehicle after I decided to trade in there. This April 2015 I decided to go back to Ford as I was there 2 months before this purchase weighing out options of where to buy another vehicle. The general manager Robert Chen, and salesman Clyde Woodberry were extremely helpful in my decision to buy there. I didn't feel pressured. Mr. Chen & Clyde Woodburry were both were very informative about my buy as I had a lot of questions. Clyde showed me both new/used cars. I couldn't decide but I finally decided on the 2015 Ford Focus and I love it! She's perfect! This dealership has a team of very professional, friendly, nice people.

Park1804

Apr 23, 2015

I purchased another new vehicle from the dealership 3rd to be exact from Clyde Woodberry. All the people listed below went out of there way to make sure vehicle was delivered when promised. Naomi's team did outstanding job preping and putting everything on truck in short time frame.Professional people who are there for you every step of the way.

kwatson007

Jan 16, 2015

Purchased the car from Freedom and took it in for service. They told my mom that a piece broke off and not their fault and it was leaking fluid..$600..I asked for the items and took car to another dealership and they said they had no idea where those pieces came from and no way that piece broke like Freedom said...they flushed the car because they said no telling what the incompetent people at Freedom did to it...$179 Thank you Hall Chevrolet...you get my business from now on.

jccolbert83

Jan 8, 2015

I stopped at Freedom Ford on a whim. The car that I was driving at the time (2002 Toyota Rav) had broken down and I did not have enough money to make all the necessary repairs. I was pretty bummed out, and I did not really expect to drive away in a new car (especially with my credit), but Hector was AMAZING!!! I didn't feel pressured to buy anything (like at other dealerships) and I could tell that he was more concerned about me as a person rather than just "making a sell." Hector got me an AMAZING deal on a 2014 Ford Focus. I can't remember the finance guy that helped me, but I wish I did because he was amazing, too! He was able to crunch some numbers and get me an incredible deal!! They both went above and beyond to make sure that I was satisfied with my purchase! I'm so thankful to the team at Freedom Ford!!If you're in the market for a new car, I DEFINITELY recommend going to see Hector Miranda at Freedom Ford!

Jackie Colbert

Jan 6, 2015

I stopped at Freedom Ford on a whim. The car that I was driving at the time (2002 Toyota Rav) had broken down and I did not have enough money to make all the necessary repairs. I was pretty bummed out, and I did not really expect to drive away in a new car (especially with my credit), but Hector was AMAZING!!! I didn't feel pressured to buy anything (like at other dealerships) and I could tell that he was more concerned about me as a person rather than just "making a sell." Hector got me an AMAZING deal on a 2014 Ford Focus. I can't remember the name of finance guy that helped me, but I wish I did because he was amazing, too! He was able to crunch some numbers and get me an incredible deal!! They both went above and beyond to make sure that I was satisfied with my purchase! I'm so thankful to the team at Freedom Ford!! If you're in the market for a new car, I DEFINITELY recommend going to see Hector Miranda at Freedom Ford!

Garth Ogle

Nov 29, 2014

I drove 525 miles to get my Subaru from them. They had a great price on the car and it was well worth it to go there. Once I arrived they were great! They had my car inside since it was raining so I could see it. From start to finish this dealer was great. I wish I could say that about all the dealers I have used over the years.Garth OgleKnoxville, Tn

kbuhrer

Nov 4, 2014

My F250 had an intermittent, persistent problem, that had proven to be quite elusive to detect. The dealership I purchased the truck from did not have the initiative to pursue the problem leaving me with a brand new, less than dependable truck to pull my horse trailer with. I contacted the Freedom Ford service department, as a very frustrated individual, and could not be happier with the outcome. The truck shop, managed by Ed Burke, was incredible! They did everything they could do to find the problem, including Jeff Roble fitting me in on a Friday afternoon close to the shop closing time to try and get a code to come up. Success!!!! He did get a code, sent the information off and the following Monday I had a call from the service department to bring it in - they had identified the problem. I easily dropped it off before work, got a rental, and had the truck by early afternoon. Rarely does one get this kind of service, Freedom Ford should be proud they have such outstanding individuals as part of their team. Thank you so much Freedom Ford, Ed and Jeff for giving me back Peace of Mind that I have a safe dependable truck to haul my precious horses with - priceless!!!!

gibtack

Nov 2, 2014

I was very unsatisfied with the service I received from this dealer. The salesman did not follow through with the repairs I needed. The service manager told me the problems I was having were normal. The president was no help at all. I ended up having to take the vehicle to another dealer to have the repairs done.

Lauraj530

Oct 30, 2014

Hands-down, the worst experience I have ever had with a dealership- spanning three cars in less than a two-year period. The sales and finance departments did a good job. The service department is the worst I have ever experienced on a customer service level and a work quality level.I bought a 2011 Mustang- owned it for 2 years and traded it in for a 2013 Escape. The steering system failed the first time (3 months into ownership)- took to the dealership they fixed it but forgot to change the oil- took four days to get that completed. I had to pick up their used/oil-filled rags off of white leather seats when I picked it up. Then the engine exploded in the escape six months into owning it. FMC replaced the engine- four days later the steering system failed. I called at 6pm that night asking to bring it there that night or the next morning and was told they were too busy. John Rial, the service manager called me the next morning and started working with me and FMC for a "buyback" under lemon law. The dealership did do the right thing in that process- I was so appreciative of what they did at that time to try to make it right for me that I wrote a thank you letter to Scott Rigell, the owner of the dealership, complimenting sales (David Howell) and finance (Larry Cope). I Have now owned the 2014 escape (replacement for the 2013 model) for 10 months- I have called three times in the last two weeks trying to schedule an oil change and to get them to fix where the plastic has broken in the back off of the back compartment door opener. Every time I call, I am given the run-around. They keep calling me by the wrong last name and referring to the old model of the car- I have explained multiple times who I am. They also told me that my 2014 car is no longer under warranty and I will have to pay for them to fix the door. Just to verify- I called another ford dealership who assured me work of that nature in a brand-new car is under warranty. They refused to take the car each time I called stating they are too busy- they will not provide a loaner car or their shuttle to me to take the car there. The service guy, Ron said I have to pay out of pocket to get the door fixed and for a rental car while they take their time to fix it over the course of next week. I have since scheduled my work with another ford dealership. I will never set foot in Freedom Ford again. Can't believe I was treated this way as a three car customer for them!!Just to follow up- I took the car to another Ford dealership for service (where the service was great!) and the door issue that Freedom Ford refused to fix under warranty was not only under warranty but under a recall. Switching to another dealership was the right decision.

Luciusb

Sep 17, 2014

Over the last 20 years I have not received one ounce of confidence in the car buying experience from a dealership. I have only dealt with owner sales and auctions. This is the first time I have actually felt comfortable enough to work with a salesman without feeling like a victim but a customer. And I must say it " FELT GOOD " they restored my confidence in the car buying experience !

Bobstuff66

Aug 5, 2014

We are from the Baltimore area, but saw Freedom had a car in inventory that interested us, It was a very unusual set of circumstances, as we were going to be in Norfolk for a commitment, but driving down (5 1/2 hours), and home later that same night, we really didn't have ANY free time, much less time to buy a car. Sonny worked with us via the internet, and made the process ridiculously easy! We stopped in for 30 minutes to see and test drive the car, but had pretty much negotiated the price through email. Once we saw the car and agreed to buy, we had to go on to our commitment. We texted Sonny all of the info he needed, and he got our paperwork, and the car, ready. All I had to do was come back and sign the papers before they closed. IT REALLY WAS THAT EASY!!! I'm sure if I had more time, I might have been able to negotiate a slightly better price, but the price Sonny gave me was exactly what was quoted online as the internet sale price - no hidden games or gimmicks. The way the sale went down was really the only way that we could have bought the car, and the folks at Freedom made that happen. We couldn't be happier with them, and our new Mustang!

Bobstuff66

Aug 5, 2014

We are from the Baltimore area, but saw Freedom had a car in inventory that interested us, It was a very unusual set of circumstances, as we were going to be in Norfolk for a commitment, but driving down (5 1/2 hours), and home later that same night, we really didn't have ANY free time, much less time to buy a car. Sonny worked with us via the internet, and made the process ridiculously easy!We stopped in for 30 minutes to see and test drive the car, but had pretty much negotiated the price through email. Once we saw the car and agreed to buy, we had to go on to our commitment. We texted Sonny all of the info he needed, and he got our paperwork, and the car, ready. All I had to do was come back and sign the papers before they closed.IT REALLY WAS THAT EASY!!! I'm sure if I had more time, I might have been able to negotiate a slightly better price, but the price Sonny gave me was exactly what was quoted online as the internet sale price - no hidden games or gimmicks. The way the sale went down was really the only way that we could have bought the car, and the folks at Freedom made that happen. We couldn't be happier with them, and our new Mustang!

jennifer.b.sanford.1

Jun 11, 2014

The dealership management is ethical and easy to work with. The sales reps, particularly Norm Marable, are intelligent, informed, and service-oriented. The service team is extremely efficient and nice. On the used car side, the people are super helpful. We have purchased several cars from this dealership and always had a good experience.

Ksgoad1

Mar 29, 2014

Experience started with prompt response to internet inquiry and continued in dealership. Everyone was friendly, not pushy and very knowledgeable! Bought a new fusion!

ksgoad1

Mar 28, 2014

Experience started with prompt response to internet inquiry and continued in the dealership. Everyone was friendly, not pushy and very knowledgeable! Bought a new Fusion!

mikedub63

Mar 25, 2014

I would highly recommend Freedom Ford for your next vehicle. Terrance was a Pleasure to deal with. He respected the fact that this purchase was going to take some time, as I had a daughter that was relocating, etc. He stayed in touch, e mailed me info, that he thought I'd be interested in. However he never Hounded me. And that's something I Truly appreciate ! Having been in the Automobile business in my younger years, I feel as though Everyone I interacted with at FREEDOM, treated me, as I treated customers that came in to see me. If you want to buy a car, at YOUR Pace, get excellent friendly service, GREAT pricing, then visit FREEDOM FORD ! Mike Williams

desertdune

Dec 12, 2013

Terrence was great! He did a lot of research behind the scenes to help me make sense of the information on the Ford website. He answered my zillions of questions - promptly, professionally and quickly. He instilled trust and has a lovely sense of humor. It's clear that he knows his information and he also treated me like a person and made me feel very comfortable. He absolutely earned this sale. And I know that he's a genuine, caring person ~ if I have questions (post sale), I feel comfortable calling him and I know he'll either have the answer or find out. Call Terrence Gregory for your next car - you'll be glad you did!

Mervis15

Nov 25, 2013

You often hear about the horrors of purchasing a new vehicle, but my experience purchasing from Freedom was smooth and painless. Peppy Bonocore and Larry Cope answered all of my questions and providing me with a wealth of knowledge about financing and my new Ford F-150. Thanks for a wonderful car buying experience!

KevinWagner

Nov 18, 2013

Mike was a pleasure to work with, he helped me find the right vehicle for my needs. Mike is well informed on the vehicles and was able to answer all my questions.

mbetts62

Nov 12, 2013

Extremely pleased with the overall experience. Nate Brown was a true professional and went the extra mile to ensure that my wife and I were taken care of from start to finish! I would and will highly recommend Freedom Ford to anyone looking for a wonderful car-buying experience and recommend they speak with Nate!

JWSVA

Nov 10, 2013

I HAVE BOUGHT SEVERAL CARS FROM FREEDOM FORD, TOLY KORIK. MY WIFE AND I ALONG WITH MY DAUGHTER AND SON IN LAW. I ONLY GO TO FREEDOM FORD AND ONLY TO TOLY. NAOMI ALWAYS DOES A GREAT JOB.

nelsonsm1

Oct 21, 2013

I first met Heidi Allen at an off-site car sale. She was fantastic from that day forward. She did not pressure me, but answered my questions fully and in a timely manner, without trying to "put me in a car today." When I finally decided to visit the Freedom lot, she met me with the same attitude as the first day I met her and she followed through on everything she told me she could do for me. The rest of the staff, from Larry, to Joe, to Naomi, to Scott (the car IT guy) were friendly and professional as we all worked through the buying process together. I would absolutely shop with Freedom Ford again in the future and that is due to the friendly and caring staff.

RossRiddle78

Oct 10, 2013

Sonny Leynes was fantastic in making the truck buying process very comfortable by having all information and dealings very simply on the surface without the typical game playing and haggle type negotiations. Thank you!

svr65

Oct 3, 2013

I called Kevin and with his positive attitude and Bob's financial magic, I am now driving a like new Focus! It was a total pleasure!

DCKibbey

Sep 28, 2013

My wife and I have been using Freedom Ford for almost 10 years for both vehicle purchases and maintenance. Everyone has always friendly, there is no pressure tactics whatsoever and the customer support is outstanding.

Seaton615

Sep 12, 2013

I did not have transportation to the dealership and my salesman, Mike Mauzone came and picked me up in the vehicle I was interested in. The service was great. The team I worked with was very personable and they made my car buying experience painless. And as a single woman purchasing a car, that says a lot because most women don't have good car buying experiences for whatever reason. Their fast, friendly service is top notch. I would definitely, definitely, definitely recommend them and this dealership to anyone, and I have been singing the praises about my experience to anyone that will listen. Thank you Freedom Ford, thank you Kevin Brink, thank you Bob Higginbotham and most of all thank you Mike Mauzone. Awesome job! P.S. I am luvin my Charger :)

seaton615

Sep 12, 2013

I did not have transportation to the dealership and my salesman, Mike Mauzone came and picked me up in the vehicle I was interested in. The service was great. The team I worked with was very personable and they made my car buying experience painless. And as a single woman purchasing a car, that says a lot because most women don't have good car buying experiences for whatever reason. Their fast, friendly service is top notch. I would definitely, definitely, definitely recommend them and this dealership to anyone, and I have been singing the praises about my experience to anyone that will listen. Thank you Freedom Ford, thank you Kevin Brink, thank you Bob Higginbotham and most of all thank you Mike Mauzone. Awesome job! P.S. I am luvin my Charger :)

melb5152

Aug 22, 2013

Mr. Michael Mauzone is very professional and pleasant. He displays job knowledge and works very hard to get the job done. I will recommend him to family and friends.

Flash14302

Aug 10, 2013

No games. After researching online, I came in looking for two specific cars. One had already been sold (that day) and the second was available for a test drive. I got an excellent deal on a used 2013 Ford Focus. Price was exactly as advertised with $400 charged for overhead (my last car in GA was $850 overhead). All Freedom employees were friendly, fast and very knowledgeable. Their service department is outstanding and they will arrange to pick up the car for routine maintenance. I recommend Freedom Ford and would buy my next car from them if I'm in the area.

genglert

Aug 9, 2013

We just purchased a new Fusion Hybrid, and after the first fill-up, noticed the check engine light wouldn't go off, even though we followed the steps int he car's manual. We took the car in to the service dept of the dealership where we had made the purchase, and were told that the first available appointment for this problem wasn't until the Tuesday of the following week (this was on a Thursday) because there was no hybrid certified technician available until then. We were told that we could drive the car without a problem until then. The person we spoke with didn't seem to care that we had a very new car with a warning light that she wasn't able to service in a reasonable amount of time, which was very disappointing, from our standpoint. We did bring the car back at our first opportunity, and the problem (there was one) was taken care of under warranty. I would have just expected a little more empathy from our first contact int he service department.

Terri

Aug 4, 2013

I was in the market looking for a car for my daughter to drive back to college. I searched many dealerships and Freedom Ford offered me the best deal. The customer service was simply amazing! They paid attention to everything that I asked for and made sure I got it all!!! My daughter is so happy to have her first card to be Ford, since I've been driving a Ford for the past ten years! Thank you Freedom Ford for helping me to send my daughter back to college in her first car and making the process hassle free, fun and an experience that we will never forget. Looking forward to purchasing my son a car from Freedom Ford in the next year!!!

favorito

Jul 25, 2013

You can not go to anyother dealer and feel so welcome the way that Mr. Weber makes you feel. He won't put you in something that you are not going to be happy with and he gets to know you. He goes beyond to make sure that you are happy and I would like to thank you for putting me in a great ride.

ExpiOwner

Jul 22, 2013

We had just decided to look for a new vehicle, and having had and loved an Expedition for many years, we decided to stop by Freedom Ford because we were in the neighborhood. Clyde Woodberry was great; none of the Expeditions on the lot fitted our needs/budget, and he took the time to pull information on vehicles that were located elsewhere. Originally, we had planned to shop around, but Clyde answered all of our questions and had such a great personality that we felt like we were in very good hands and that he could find us whatever we needed, which he did. He was also great when we picked up our truck, patiently and thoroughly explaining features that were new to us. We bought our last truck from Beach Ford, which is closer to our house, but we're Freedom/Clyde customers from here on out! Larry Cope was the finance guy, and he was good, as well. Thanks for a great shopping experience!

Bill

Jul 9, 2013

I am 64 years old and have purchased many vehicles. I have never in my life had a more pleasant experience buying my new Ford Truck. There is absolutely no pressure at this dealership. You can tell by these people that they enjoy what they are doing and its a team effort. The friendliness is real and not fake and when they tell you about the vehicle they are very knowlegable. No gimmicks just straight facts. I am now a Freedom Ford Customer for life. Special thanks to Sonny Leynes. He is new to sales and in my opinion will soon advance within the company. Thank all of you for being so great.

BillNelson

Jul 9, 2013

I am 64 years old and have purchased many vehicles. I have never in my life had a more pleasant experience buying my new Ford Truck. There is absolutely no pressure at this dealership. You can tell by these people that they enjoy what they are doing and its a team effort. The friendliness is real and not fake and when they tell you about the vehicle they are very knowlegable. No gimmicks just straight facts. I am now a Freedom Ford Customer for life. Special thanks to Sonny Leynes. He is new to sales and in my opinion will soon advance within the company. Thank all of you for being so great.

tafjkfdaf01

May 25, 2013

We went in today to look at a 2013 Taurus, which we ended up purchasing. We have purchased many cars over the years and this was by far one of the best experiences!! Everyone we dealt with was great. There was no pressure from anyone. Sonny was a very nice salesman and we enjoyed working with him. I would recommend Freedom Ford to anyone without hesitation. The pricing was straight forward and we received an excellent price without any haggling. We would like to thank Joe Smith, Sang Han, Sonny Leynes, Naomi Simmons, and Larry Cope for contributing to this fine car buying experience. The transaction was painless and efficient, two things you don't expect from a car dealer. If you are in the market for a car be sure to check out Freedom Ford!

sofla20

May 21, 2013

I can't thank Mr. Mauzone enough for his assistance throughout the entire purchase process. He answered every question I had and kept in contact with me over the course of many weeks to get me the best deal possible.

Cherijohnstone

Apr 29, 2013

Excellent service from online contact to text messaging and phone calls to onsite visit and test drive to purchase new Ford Fiesta.Excellent communication all around and fast efficient service.Thanks so much for an enjoyable car purchase

lamarquebigair

Apr 13, 2013

My Husband and myself have been working with Joe Smith for the last few years. Joe has helped us with all of our car buying experience.I find Joe to be honest and helpful. I also find that Joe puts us with a sales rep that best fits our needs. Really enjoyed working with Terrence Gregory he was knowledgeable of the Ford Fusion Hybrid that we were looking at. Thank you Gentlemen for your assistance in our car buying experience.

parabel3rd

Mar 30, 2013

The people at Freedom Ford were terrific. They made us feel welcome. What ever we need or wanted, they went out of their way to make it happen. And they did. We purchased a vehicle 4 months ago at another Ford Dealership, and we were treated very well. It was just a little too far out of the way, and we decided to upgrade to a Newer Model. Freedom Ford was closer. We dealt with Freedom Form 30 years ago, and like the saying; "You always go back to the things that work for you", we decided to go back and visit Freedom Ford. So glad we did. We bought a New 2013 Ford Edge. The sales people were just wonderful. Everyone was so nice and offered any assistance we needed. Freedom Ford offers great deals, great service, and the friendship you need in a dealership. My son bought his vehicle there, my sister bought her vehicle there. Freedom Ford is the place to go.

wiscarson

Mar 24, 2013

We were looking to buy a new Ford CMax Hybrid and found the special on the Freedom Ford website. We were surprised the car was still available a week later. My husband contacted Mark online and we set up a time to meet and placed a deposit on the car. Larry was a big help with all of the paperwork including taking care of everything we would need to get our car registered in our home state. Both men made this whole process pretty painless. Mark spent quite a bit of time with us in the new car helping us figure out all of the top of the line features. It really didn't hurt that several employees bought some girl scout cookies from my daughter!

Talbotta

Mar 19, 2013

Great service and good price! No head ache or being hassled. They also have a good customer service team with their service department. Thay also gave me a solid bluebook price for my trade in. Best car buying experience I ever had.

ValeriAna438

Mar 17, 2013

Twice so far I have taken my vehicle to Freedom Ford to be serviced. Once was for repair work when the vehicle was in an accident. The person who did the repairs didn't properly attach the hood to the vehicle, causing it to buckle. The second time was to do an electrical diagnostic on another vehicle I own. It took them 2 hours to tell me they can't fix it because Ford no longer manufactures the part, yet they charged me $105. I never again will take any of my vehicles to Freedom. I preferred Kimnach, but since they closed I'll go out to Barton Ford in Suffolk. The trip is well worth it as long as I don't have to go to Freedom Ford.

t101assassin

Mar 13, 2013

Mr. Brown reflect greatly upon freedom ford.He is extremly professional, knowledgeable, andgoes out of his way to ensure his customer is satisfied. This is my sexon vehicle purchase from nate, I will buy from him again. I will also refer people to Mr. Brown.

angiehopkins74

Mar 2, 2013

Nathan was great. He was super friendly and not pushy whatsoever. Grady also was awesome. Would recommend your dealership anytime. Thanks for your help. It was quick and painless!Also wanted to let you know had to have the vehicle serviced and the service dept. was aweseome. Abby really took care of me. The battery was causing an issue and she really went above and beyond and got me in that day. Battery is fixed and no more starting problem. Thanks for standing behind the 30 day warranty!!

CFDexplorer

Feb 24, 2013

"Built" my car online, selecting a 2013 Explorer Limited. Called David Howell and within 12 hours he found MY car. Pricing was excellent and I received good value for my trade-in. Bob Higginbotham handled the financing and provided low-pressure information on all of the available service and warranty packages. I am particularly impressed with Freedom's valet after-care, including their providing a tutor (Sonny Leynes) to familiarize me with all of the vehicle's bells and whistles. This is my second purchase of a new vehicle from Freedom Ford...and it will not be my last.

jwpvt1943

Feb 21, 2013

Salesman came in on his day off. Gave me the best deal he could.Went out of his way to make mine a great experience. Grady took over and sailed thru the paperwork. No way would I go anywhere else

kjoyner

Feb 11, 2013

I had a overall great experience with Freedom Ford. They meet all my needs and answered all questions and concerned. I felt at ease with any questions I had for Terrence Gregory.

ArielJaeger

Feb 8, 2013

Everyone at freedom ford in Norfolk VA were so friendly and not pushy. Some dealerships try to push you into a purchase of a car that is not exactly what you want but at freedom ford they gave me every option possible of cars they had on the lot and when none of them were the one I wanted they got online and found the exact car I wanted for a great price! I recommend this ford dealership!

jeffkline

Feb 7, 2013

Friendly, sincere. Showed me what I was asking for, and I bought it. Had me financed and out the door in 2 hours. No pressure at all. Very comfortable. I will be back there for my next Ford.

petevabch

Jan 24, 2013

By far the best experience I have ever had buying a car.. Mark and Bob went over and above to make sure everything was done to assist me.! Honest and strieght Forward.

shane.grimstead

Jan 23, 2013

It was a great experience purchasing our Explorer from Freedom Ford. I've been friends with Pat Berry for many years and Pat is the reason we choose Freedom Ford for our new vehicle purchase. While Pat was fantastic at showing us what we wanted look at at test drive, our whole experience was very pleasurable. Pat worked hard to find the particular Explorer with the color and options we were looking for. Our next vehicle will definitely be purchased from Pat and the Freedom Ford Team. Two thumbs up!!Thanks, Shane & Chrissy

dre30us

Jan 21, 2013

From the moment I walked in, Clyde and the entire staff was very warm and friendly. He answered all questions and provided outstanding customer service throughout the entire transaction! Clyde was willing to work with me and addresssed my every concern with unmatched professionalism. His positive, can-do attitude reflects great on the entire Freedom Ford staff! Thanks for an awesome car-buying experience!

bertfull

Jan 17, 2013

Nathan was very knowledgable of the vehicle in question and helped bargain the price to an acceptable dollar figure. I highly recommend this dealership to all.

tec20runner

Jan 17, 2013

amazing experience with a not pushy but rather accomodating approach. I was pleased with the overall experience however was slightly displeased with the final ploys to add to the costs.

theresa.gonsalves1

Jan 14, 2013

Wow...I am fascinated with how Freedom Ford was able to accommodate my needs in such a short time. I wanted to purchase a Ford Connect. I live in Scottsdale, AZ! I called two days before my flight was to leave to give them the information as to what I wanted. They immediately found the vehicle I wanted and in the color I wanted. I flew in on a Friday and drove off the lot Saturday with my new Transit Connect XLT Wagon. Thank you Mark Vasiloff for working the phones on your day off! May 2013 bring you great prosperity! Theresa J. Gonsalves

jphoye

Jan 11, 2013

I dont see Heidi's name on the list but I have to say that she is awesome!! Heidi and Bob went above and beyond to help me get into a new vehicle. I was limited with finances and resources but they pulled through and made it happen. I'm very satisfied.

troydogg3214

Jan 8, 2013

I have bought two vehicles from Freedom Ford over the last 15 years. Been going there for service as well. Each time they roll out the red carpet for me. Enough said.

JoshuaLub

Jan 7, 2013

This is the second car that I have bought from Freedom Ford in the last year. Both times I have had the pleasure of working with Teddy Todorov. He took the time to listen to my needs and helped me to find the car that I needed for me and my family. I would highly recommend this dealership and Teddy himself to anyone purchasing a vehicle.

chris amos

Jan 6, 2013

This is the fourth car I have bought from Freedom Ford with the assistance of Shawn LaMarre. Shawn has been a consumate professional, trustworthy, and very helpful salesman. Shawn has made buying a used car an enjoyable experience. I would strongly recommend Freedom Ford, in general, and Shawn LaMarre specifically while making your next used car purchase.

Kellmck

Jan 1, 2013

I had been dreading buying a new car because I had not had positive experiences in my past. I am happy to say that buying my Ford Focus from Teddy and working with him & Larry to complete all the paperwork was a really enjoyable experience! I will be buying all of my future cars from Freedom Ford. I cannot say enough wonderful things about Teddy, Larry, Naiomi and all of the other Freedom Ford staff with whom I interacted. They have changed my outlook on the car-buying experience.

prittsfam

Dec 31, 2012

Excellent new truck buying experience! Terrence, Namomi and Bob were all very friendly and professional. We live in Williamsburg and after checking with other dealerships, they were by far the best price, so we traveled to Norfolk to purchase our new Ford truck. Would highly recommend them to anyone!

chris.solomon.9889

Dec 15, 2012

Nathan Brown was excellent and very professional in his job. He was very patient while I decided on which vehicle I wanted to purchase. His customer service skills are the best that I have come across in all my years of car shopping. I would recommend my friends to him. Great Job. This is to Grady Ingram.....HOW BOUT THEM COWBOYS!!!! He also was a great service.

lgoley

Dec 14, 2012

We just went looking and came home with a new car! Toly was very upfront and down to earth. There was no BS that came with the sale. I would refer my friends to Toly, a friend refered us. He was a pleasure to work with. Naomi was very friendly and informative with an up beat personality. We purchased the coating protection plan and enjoyed chatting with her. We also spoke with Larry who was also very nice and informative, but at this time thinking about the service warrantee. Overall our experience was a joy and would recommend Freedom Ford to anyone looking to purchase a new vehicle. Thanks a Bunch!

Adriansmom1026

Dec 10, 2012

Great dealership! We won't buy a car from anywhere or anyone else! Toly and Bob were so helpful and new exactly what we would like in a car!

chrissy75

Dec 7, 2012

I wish words could express the graditude that I have for David Howell and Freedom Ford, but they simply will not do. Mr. Howell was more than patient with me and he practically had to hold my hand throughout the entire transaction. The whole process was a lengthly one for him because I am on a strict budget. I am a disabled, full time college student, but most important of all I am a mother. I explained to Mr. Howell that I needed a safe vehicle, gave him the figures I was working with, and told him that financing was not an option. He assured me that it could be done. I approached other dealerships with the same story and they practically laughed in my face and threw me out! David Howell and Freedom Ford are not out for the "quick buck" like so many others are. They want to retain your business for life.

jdavism

Dec 5, 2012

My experience couldn't have been better. I worked with salesman Terrence Gregory who was easily the best sales guy I've ever dealt with. Easy to work with, not pushy at all and worked hard to get the deal done. During my visit we looked at 4-5 different type of vehicles and ended up test driving 4. At no point was Terrence pushy or assertive, at one point we were far apart on the numbers but Terrence worked hard to find a vehicle with similar features we wanted in the price range we wanted to be in. It ended up being a great transaction. Couldn't be more happy.

Jackie West

Dec 4, 2012

This overall experience was outstanding, Clyde was very professional. We were buying a truck for our son - the one we picked out he did not want, Clyde asked him what he wanted. In a few minutes he came back and told us he had found the truck. Our son was very happy . Clyde was friendly, forthcoming with every detail. A truly great person to deal with, his knowledge of the product and the desire to help us was "head and shoulders" above any buying experience we have every had. A true asset to the Freedom Ford staff. Thanks Jackie and Gordon West

cgrove04

Dec 3, 2012

Ordered a beautiful Shelby gt 500 from these amazing guys at freedom ford. It's an amazing car with a big cost but no adm and these guys still got me an excellent rate. Much thanks to Gerald, Sang and Larry

dangles777

Dec 3, 2012

I found a Suburban that Freedom had online through Autotrader. The Autotrader price was the same price on the Freedom website. Right away I felt like I could go there and not have to play any games. I talked with Jermaine Boatner who was just a pleasure to work with. Nice conversation during the test drive with zero...thats right zero pressure. I got my truck appraised for a trade in and the appraisal was decent so I made an offer that I believed was fair. Quick response and we were good to go. I was given the chance to come back to get the truck cleaned and a spare key made since it was late. I would highly recommed Freedom Ford as I felt they were straight to the point and want to sell vehicles and most of all just plesant people.

eaul

Dec 3, 2012

This is the 6th Ford car we have bought and David Howell always provides us with excellent service. He had ready and waiting a few choices of trucks fitting the description we had given him. The second car we test drove had everthing we wanted.....even the color. We are very happy with our purchase....and always happy with the professional, prompt, and excellent service we are given by David Howell.

Emmett Smith

Dec 1, 2012

Absolutely the best possible customer service and attention throughout the sale process. Could not have asked for a more professional and attentive group of people with whom to make this purchase. Long time Freedom Ford customer - vehicle purchases and services. Freedom's service department is as good as their sales team. Totally recommend this team for any purchase, sale or service need you might have. I travel from Kitty Hawk, NC to Freedom Ford. Only place I go!

giftofgab54

Nov 27, 2012

My experience with this dealership will be life long. My main contact and product specialist was Michael Mauzone. He is very courteous and people friendly. He's a hard worker and cares about the potential clients no matter what their circumstances may be.Naomi Simmons and Larry Cope are exceptional representatives of Freedom Ford and the Ford Company. Mr. Sang Han is a very caring, people friendly,and a great asset to Freedom Ford and the Ford Company. Mr. Han has tremendous insight for the Ford Company and customer needs. It is a pleasure being associated and a customer with Freedom Ford.

Will Stewart

Nov 16, 2012

By far my best truck buying experience. Toly was outstanding, Naomi and the rest were very friendly and professional. I would highly recommend freedom ford for everyone. The vehicle was extremely clean and the line-x job was fantastic.

SilviaC

Nov 14, 2012

Pat was fantastic! We told him what we were looking for and he did all the research for us and showed us all that was in his inventory with prices and told us what the best deal would be. We scheduled a few test drives with him and at no point we felt as he was rushing our purchase, he kept communicating with us via email on any new vehicle he felt could fit our needs. At the end we went with his first recommendation and he gave us a great deal. This is the 3rd vehicle we buy from Freedom. All the employees we talked to were also there for over 10 years, and to us that spoke volumes. Great place!

emilio.balboa

Nov 13, 2012

I thought these guys did an awesome job to try and keep me there and buy a new vehicle from them. I was very pleased with my purchase and will buy from them again when the time comes. I like that they did not try to put me in a car that I did not want.

Michellekaye84

Nov 5, 2012

Fantastic service! Made buying my first new car a breeze! I thought I would be stuck for hours getting everything taken care of, but it was so quick! I'm looking forward to dealing with them in the future as well!

Phillip.Lee.Withers

Nov 5, 2012

Mark was very proactive, answering my questions over the chat link in their website - he was no-nonsense about getting a trade-in quote and making sure that every detail of the purchase was completed to my satisfaction. I was in and out in about 3 hours (a record for me...) including the personal attention he gave me in familiarizing me with the exceptional features of the new car. Kudos!

jdt2313

Oct 30, 2012

I've purchased two vehicles from Mark Vasiloff now, and I would recommend him to anyone. His professionalism and willingness to help people through the process are second to none.

garciavega

Oct 23, 2012

Mrs Clyde Woodberry professional attitude was the factor that influenced me and my wife to purchase the vehicle, he was very helpful and very friendly. There was a very small repair needed and he made it happen almost immediately. I personally will recomend this dealer to all my friends and family.

searsbaby15

Oct 23, 2012

What a wonderful experience I had at Freedom Ford.I was so in need of a dependable car and that is exactly what I got.Grady Ingram and Mike Mazoune were the greatest. I am so happy with my Lincoln MVZ 2012. THANKS FREEDOM FORD.

Cr1services

Oct 22, 2012

We have bought many vechicles from Peppy. He has great customer services skills. Makes the paperwork process so easy. Has always gone above and beyond his duties. He has always been so friendly and very detailed orientated. Peppy knows what he's talking about and makes us feel like family. He is always looking out for what best suites our company's needs. GREAT JOB PEPPY!!! Keep up the great work!

george.merritt.90

Oct 22, 2012

Norm, Mike and Dave were very helpful and did not pressure me. I purchased a used truck due to my trust in Norm and Mike.They went the extra mile to make sure I was happy with the purchase.

sepepper

Oct 19, 2012

I have been a Freedom Ford (Norfolk, VA) customer for years, both as a car buyer and for maintenance/service. Most recently I made a new car purchase (2013 Ford Escape) there-- everyone there was extremely helpful in taking me through the purchase process (finding the exact vehicle/trim, trade-in, and prep/aftercare options). From first meeting them for a new vehicle purchase (last Tuesday) til just yesterday (Thurs), it took them only TWO days-- it only took that long because they didn't have the exact trim level & color I wanted. VERY impressive, but then again, they have always impressed me with their attentiveness & interest they take in me as their customer. Thanks to Bryan M, Naomi S, and Larry C for their expert assistance in my new car purchase.

cd1ckey

Sep 10, 2012

Had to shop for a new car unexpectly Toly and Sang helped me and my family. They were fantastic, helpful and went above and beyond for us. We walked away with a beautiful ford focus exactly what we wanted. The vehicle was for me and now I can't stop my husband from driving it. Many thanks to them and freedom ford for all help. Would buy a car from them any time

missy.s.smith.37

Sep 9, 2012

The best experience we have had ever when purchasing a vehicle. Great Job!!! We will return to Freedom Ford to purchase our next vehicle. Thanks

Wcrandall2411

Aug 31, 2012

My husband and I have been shopping around for a ford explorer fora few months and every time we talked with our sales representative he was very helpful and straight forward with all information provided. Once we decided to purchase we had an outstanding experience and would recommend anyone to use freedom ford. I do t have one complaint and I was very impressed with all that was provided.

eastbeach35

Aug 25, 2012

Sales manager seemed irritated through the entire process. Assured me I was getting the best possible deal. The day after my purchase, received an unsolicited offer from another dealer on identical truck, better price plus extras.Wasn't told about oil change specials before I signed on for expensive oil change package "deal". Shame on me all around, I guess. Caveat emptor, but don't trust them.

slm012506

Aug 24, 2012

I went to Freedom Ford looking at a vehicle that we found on the Freedom Ford website. I called before driving down and I spoke with Mr. Nathan Brown to make sure the vehicle was still available. He is very professional and answered all my questions that I had. I was given superb customer service by all employees that I came in contact with, I felt like they truly cared about what I wanted. I would recommend this dealership to anyone that is looking for a vehicle.

eddyhjr

Aug 14, 2012

This is the fifth car I have purchased from Freedom, and Shawn has taken care of me all five times. The first three cars were used, but when I wanted to buy new, there was only one person I chose to see. I feel comfortable dealing with Freedom; they're professional and operate with the #1 goal of complete customer satisfaction. I am treated like a friend, not just another sale. That personal touch is the reason I continue to pass two Ford dealerships closer to my home, and take my business here. In my line of work I understand the importance of quality customer service, and it's nice to see a car dealership that believes in this philosophy.

irishbob979

Aug 2, 2012

I contacted Freedom Ford via email and on-line chat to inquire about the availability of a new Ford Transit Wagon. The response was immediate and professional. I went by the dealership and met Peppy. During my visit Steve Heishman came out on the lot and thanked me for stopping by.I bought the Transit. The purchasing experience was excellent. I would not hesitate to recommend Freedom Ford to any of my friends.

kolton

Aug 1, 2012

Searching for and buying a vehicle is just as stressful, if not more, than buying a house. I dread it each and every time, actually to the point this time where I was balking at even making the drive from the Outer Banks to Freedom Ford, about 1.5hrs away, to grab 'the deal'. Dan Little, car salesman, is a good friend of one of my dear friends and was recommended to us. We gave him our specs and within an hour he called back with 2 vehs matching and gave us a 'ballpark' of a price, listening to our needs and keeping it in our price range. We decided to make the trek up there, 2 vehs in tow and our 11 month old for this 'dreaded' experience. From the time we arrived 6:30-ish til the time we left 11:00, it was nothing less than an 'amazing' car-buying experience from start to finish; appraising Dan for his professionalism, ability to work within our tight price range, no gimicks / no lies - straight forward with us, his knowledge and his friendliness through the whole deal. Dan will not only become our 'go to' car salesman but recommended to any and all family and friends.

scoutldr

Jul 25, 2012

This is the fourth vehicle we have purchased from Shawn and the Freedom team. Dealing with Freedom is a refreshing experience, compared to some of the other dealers I have dealt with. They don't play the traditional "games", and transactions are smooth and painless. Shawn has become a family friend, and knows that customer loyalty is a two-way street. We will be back!

sophia2489

Jul 23, 2012

I had bought my car there brand new and had move to Texas. I had lots my paperwork and needed my contract. He took the time to get it for me! Thank a million Larry! Sophia Sund p.s. he is awesome!!!

chancock6241

Jul 13, 2012

My wife and I were in the market for a quality pre-owned vehicle. We had shopped around several dealerships in the area, and were not impressed with the service or vehicle quality we found. That is, until, we visited Freedom Ford. We pulled into the parking lot, and before we were even out of our car there was a friendly employee there to greet us. He welcomed us inside, and we sat down with Bryan Mertz. It is important to note that we had already selected a specific vehicle from Freedom Ford's online inventory- a 2012 Dodge Avenger. We had concerns regarding financing because the other dealerships in the area had told us over the phone that we were pre-approved for a vehicle, only to offered a lower quality vehicle with exorbitant interest rates, claiming that this was the best they could offer with our credit. At Freedom Ford, our credit was not called into question. We were shown the vehicle we wanted, no "bait-and-switch" tactics included. We didn't need to ask about in-house financing, because they had already qualified us for a bank loan at low interest. We were able to purchase a virtually brand new vehicle at the same price as a five-year old model from a different dealership. Before meeting Bryan and Grady, the entire experience of buying a new vehicle had been nerve-wracking and unpleasant, but these guys were absolutely phenomenal. Grady took the time to print out a comprehensive list of warranty options, including the overall costs, before we even had to broach the subject. He covered absolutely everything we needed to know before we had to ask. The only question we had was whether or not we could drive it home, which was a definite "yes", because Grady gave us our registration, permanent licence plates and tags right there in his office. Overall, I am disappointed... because this review only allows a maximum rating of 5, and the folks at Freedom Ford deserve a 100. My wife and I received exceptional customer service, meticulous attention to detail, an unrivaled warranty, and most importantly a brand new vehicle that other dealerships told us was unobtainable. All these services didn't cost a dime more than the inferior vehicles offered at other dealerships. Freedom Ford turned a total headache into a breeze; we legitimately enjoyed the buying experience, and will absolutely be purchasing from them in the future. Grady and Bryan, thank you for all you did for us, you have customers for life. -Charity and Grant

Chilts

Jul 7, 2012

I have purchased 13 vehicles at Freedom Ford since 1992 and have never had a problem with anyone. Mark Vasiloff made the purchase of my new F-350 King Ranch professionally and courteous. Freedom Ford's success is a direct reflection of all the outstanding employees who truly care about the customer. Thanks and see you again along with anyone that I can recommed.Kind regards,Chris Hilts

dem208

Jul 7, 2012

This dealership was recommended by a friend. Everyone worked with me to finalized my sale. I live in North Carolina and chose a automobile off of their website inventory based on a very detailed description of the vehicle, its options and features. I spoke with Dave Wilson concerning the 2009 Honda CR-V I was interested in purchasing. After going through every aspect of the car's features, he went and performed an actual inspection of the car to ensure me it was actually in the excellent condition as advertised on the website. Well, since I had a trip scheduled to Chicago and could not come to VA to do the needed paperwork, the dealership was kind enough to hold the car until I was able to travel to VA, which was several days later. Joe Smith was kind enough to ensure me that I would not have to worry and to enjoy my vacation. Upon my return on July 3, I was introduced to Nathan Brown, who in turn, actually demonstrated the car to me. He was kind and considerate and very knowledgeable concerning the attributes of the vehicle. He guided me through the whole process. However, due to credit issues on my part, I was not able to obtain financing on that day and had to leave without closing the deal. Mr. Smith was very honest and upfront with me concerning the issues involved, but that they would continue to work on my behalf. On Thursday, July 5, I was contacted by Mr. Higginbotham and informed that they were able to obtain financing for me, with the help of a co-signer. He went over terms, GAP insurance, etc., so that I could be thinking of what I wanted to do once I reached the dealership to finalize the deal. Again, the interaction with all involved was easy, friendly and informative. I will most definitely recommend this dealership to family, friends and acquaintances.

MKoceja

Jul 6, 2012

We have been dealing with Freedom Ford for many years and have always been given top-notch service by both the Sales Dept. and Service Dept. Our salesperson, Nathan Brown, was great to work with helped us get exactly what we needed. We would recommend Freedom Ford to anyone looking to purchase a vehicle.

patrick68_86

Jul 6, 2012

All of the Ford employees I worked with to finally reach the goal of purchasing a new car were very friendly and professional. Mr. Gregory specficaly help put my mind at ease as he noticed that I was uneasy about purchasing a new car. He was very patient while I searched for a vehicle.

Trey38

Jul 3, 2012

They worked very hard to get us what we wanted and needed. I am now trying to figure out how to come back and trade my other vehicle in on another new car. They are great. I will buy from them again!

Geroge Sinkez

Jun 27, 2012

I am a senior citizen and was treated with respect as to what I wanted on the car. Everyone was very friendly, knowledgeable and helpful.

ajives

Jun 24, 2012

When i look for a new car, i expect to talk to people who have the knowledge and are very customer service oriented. They all went above and beyond to make my car buying a wonderful experience! Thank you all for everything! I love my new 2012 Ford Edge!

aabrown90

Jun 11, 2012

Mr. Weber was recommended to me by my grandparents, who always purchase cars from Freedom Ford. I had a budget and a short amount of time to find a reliable car, and Mr. Weber spent a lot of time helping me find the perfect one. I really appreciate the service he gave me, and I will be returning to Freedom Ford for the rest f my car purchases.

sbanagan

Jun 7, 2012

A very enjoyable car buying experience from start to finish thanks to Freedom Ford's incredible team. We were very impressed with everyone we dealt with that day. Kevin Brink was extremely helpful and knowledgeable - very customer service-oriented and a treat to work wirh! Naomi was exceptional - very professional, warm and informative. I don't encounter too many individuals anymore with her customer service skills. She leaves you feeling completely pampered. James provided shuttle service to my office this morning when I dropped my new Escape off for the undercoating application. What a nice start to my morning. He feels very dedicated to Freedom Ford and told me how long he had worked there. He's a great ambassador for the dealership and his commitment speaks volumes about Freedom. I feel as though Freedom will take very good care of us and our Escape in the coming years and would recommend them without hesitation.

maryellengreene

Jun 5, 2012

My husband, Don, and I were very impressed with the courteous, friendly, knowledgeable employees at Freedom Ford We were greeted and acknowledged by everyone we saw.Mark was extremely knowledgeable, and helpful. We were please that there was no pushy sales pitch, just a good price for product. Great product, great experience.

brendabuggs

May 30, 2012

My husband and I are returning customers to this dealership. They made us feel so comfortable while we were shopping for a new vehicle. They have your best interest at heart. They are knowledgeable with the vehicles that are out on the lot. They gave us great suggestions and their honest opinions. They were very comical and entertaining as well. We will be going back to the same dealership to look for our next vehicle. Thank you so very much!!!

Finalheaven85

May 21, 2012

Keven and Sang were great. Very friendly helpful and knowledgeable it fun with every question I had. Took the fear out of car buying and made it fun. Thanks again

MDPrice

May 21, 2012

Sang makes it easy to deal with Freedom Ford. He knows what I want and meets the demands. Toly was very knowledgeable and helful. Naomi was very friendly and helpful with the addtional items I purchased. Larry was thorough and made the paperwork quick and easy.

staceynicolern

May 21, 2012

I had a great experience with Freedom Ford. The staff was helpful, friendly, and never pushy or unprofessional. I got a fair price on a new Ford Fusion and an excellent price on my trade-in. I felt like they were truly trying to help me any way they could. I had to return a rental car in order to pick up my new car. Ms. Simmons came to the airport to pick me up. I also had to bring two small children with me to the dealership to finalize my purchase. The staff was understanding of my situation and even helped me manage the stroller up and down stairs. Overall the experience was great and I am so glad I bought at Freedom Ford. Mr. Han and Mr. Vasiloff made me feel at home.

megily

May 18, 2012

Kevin was very knowledgeable about the Mustang, very easy to work with, straight shooter and made the buying experience a real pleasure. The Mustang that I found on-line at Freedom was sold when I decided to buy, but Kevin found the very same car at an out of town dealer and arranged for it to be transferred, all with no fuss. Naomi and Larry were very friendly and ensured I was made aware of the available various plans available and did not pressure me in any way. This was the best car buying experience I have had and I now consider Freedom, Kevin, Naomi and Larry the best team when it comes time to buy a car.

vgterry

May 15, 2012

I purchased a 2012 Ford Edge. Mike Mauzone was a model sales person. He was well versed when answering questions and explaining information about vehicles and options. He coordinated resources needed to each part of the process to make it go very smoothly. Everyone with whom I had contact was very helpful, knowledgeable, and cordial. Overall, the experience was awesome!

vasteve

May 13, 2012

I purchased my first car from Freedom Ford, and it was mainly thanks to the friendly employees. The staff is very knowledgable and friendly, I would highly recommend seeing Nathan Brown if you need to find a vehicle. Nathan Brown was very helpful from the minute I called the dealership. He was very kind and knew everything I needed to know about any particular car. From his help I was able to pick the correct model vehicle I needed at the right price range.With the wide affordable selection from Freedom Ford, they were able to show me multiple different/similar vehicles at different years/models. I was able to test drive multiple cars no hassle and learn about all the particular features on each model due to their friendly staff. I also worked with David Wilson and Grady Ingram who were also excellent and personal. The staff really knows what they are doing and I was able to buy a great car at a low price. They explained everything I needed to know, all I had to do was choose which car and sign. Everything was excellent compared to other local dealerships their staff was not overbearing, only friendly. I will come back again in the future.

linda1195

May 10, 2012

My experience with Freedom Ford was positive. They are very professional and patient! I very much appreciate the short length of time it took for the sale to be completed. Bryan Mertz was easy to work with and Larry Cope took the time to explain options and details to me. David Wilson is a gentleman. I love my "new" car and hope to have many years to enjoy it.

Aross7176

May 3, 2012

We contacted Mark Vasilof through website (autotrader). He responded immediately answering our questions in a timely fashion each time we communicated through e-mail or phone call. He was professional, and approachable and helpful. Then we were directed to Grady Ingram who was also professional helpful and a pleasure to do business with as well. Thanks to the both of them.

tmariarus

May 1, 2012

We had an superb experience buying an suv from freedom ford. They were knowledgeable, friendly and most importantly efficient. We live in Massachusetts and they were able to find the car we were looking for after one phone call. One week later, we were driving our car back to Massachusetts with tax, title and tags transferred! It was the easiest major purchase that we've ever made! Everyone we spoke to was so friendly and accomodating. This is our second car from them and won't be the last!

joshua.clark2

Apr 24, 2012

I had a wonderful experience with Toly Korik. he was freindly, helpful, and pretty much got me in the seat of my greatest car ever,a 2012 ford focus. So yep, highly recommended

PDO2011

Apr 24, 2012

My experience with Freedom Ford, Kevin Brink, Naomi Simmons & Bob Higgenbotham was exceptionally good. I have given the highest rating, because as a sales professional myself,(Mixing Machinery)I enjoy dealing with other pros. Also, I enjoyed dealing with Kevin right from the start, as he has a lot of industry experience, and I felt that we were always on the same "wavelength". I had done my price research carefully, so I knew about what the car should cost.Kevin gave me a good price right away, without any time-wasting, protracted negotiations.

tuxedoblack

Apr 16, 2012

Kevin was very friendly and could answer all our questions right on the spot...he was not too pushy which I also liked. Do not like high pressure sales people. He was so help full and funny and made this purchase a lot of fun.

BJCamire

Apr 12, 2012

Terrance and the Team at Freedom Ford were excellent. Terrance was knowledgable and so easy to work with I think that is the quickest I have made a decision on an auto ever! Great Team work

cjpuff12200

Apr 11, 2012

Very pleased with the friendliness, professionalism and service recieved from Mark and Grady. Problably the smoothest and best experience at any dealership I've ever dealt with. I would highly recommend this dealership and Mark and Grady to anyone. No hidden strings or gimmicks. Great price on the car I purchased. Straight up deal and everything as promised. Basically in and out without haggling etc. Outstanding overall experience. Would deal with them again.

heinerjr

Apr 8, 2012

The sales people I worked with where knowlegable, informative, and helpful. They answered all of my questions. They also made me aware of services and items that I did not know they had. I would highly recomend this dealership.

mrDjalisco

Apr 6, 2012

Mr. Brown made my first-time car buying experience as simple as possible. He took the time to thoroughly explain all the documents I needed to process my application, and also explained what I was signing.....BEFORE I signed. Which every person who has ever been ripped-off would know from experience is EXTREMELY IMPORTANT!!!!I will definitely be conducting business with this car dealership, if I need to purchase another vehicle or modify my Mustang...

bigplayer2382

Mar 31, 2012

I drove a little over 130 miles to get to Freedom Ford to buy a used car who's price was a steal. Nathan Brown assisted me in the process and was very helpful. They realized I was from another state and helped compensate it very well. We had some problems near the end with the purchase as the dealership wouldn't take many means of payment, but the very next day they drove the car up to me to deliver it for free. Overall my experience was excellent and in the future I will definitely come back for another vehicle. I highly recommend the dealership and Nathan Brown.

JCaleb

Mar 30, 2012

I just purchased a new truck through Freedom Auto in Norfolk. The entire staff was completely delightful to work with and looked after my interest throughout the entire process. Everyone from the product specialist to the gentleman arranging financing made every effort to ensure that I was equipped with all of the relevant information regarding the transaction; and that I got the most bang for my buck, without having to spend money unnecessarily. I have had several years of dealing with their service department, as they have been the folks that took care of all the maintenance on my last vehicle. I am confident that my new purchase will be well maintained and in sound working order for many years to come as a result of the service teams commitment to quality and attention to detail. Freedom Ford is the only place for me to go with any of my needs regarding my transportation.

freedomsteppy

Mar 29, 2012

No work done yet, bu they have been very cooperative and helpful regarding minor work to be done and offered a loaner during the work.So, I expect I'd be giving a "5 Great" for Quality of Work.

jakeman1966

Mar 28, 2012

An absolutely pleasant experience compared to my previous dealer experiences. All personnel dealt with were extremely courteous and professional. Mark Vasiloff went above and beyond to esure that I was satisfied. My only complaint, and it's small, is wait time for trade-in inspection and wait time for financing. But that's just me not being a very patient person. Overall I am quite satisfied.

cw1158

Mar 27, 2012

The employees that helped us with our purchase went above and beyond in their efforts to make our experience as pleasant as possible. They worked hard to make sure our purchase fit our budgit, to make us feel at home and really rolled out the red carpet for us. This was the best and most satisfying car buying experience we have ever had. I highly recomend Freedom Ford Norfolk and their staff to anyone looking to buy their next automobile. Many thanks to Gerald, Joe, Naomi and Grady. You all are the best!

Jglazey

Mar 27, 2012

A friend of mine bought a new F250 about 2 weeks ago from Freedom Ford with Pat Berry's help and spoke very highly of Pat and Freedom Ford. I was in the market for a truck and after much research I decided the F150 was what I wanted. I contacted Pat and laid out what I wanted and he told me they did not have what I wanted but had one coming. Once the vehicle arrived I went to the dealership and found that my friend had not exaggerated in the least. Pat was very friendly and upfront with me. The whole trade-in/new truck purchase went very smoothly with absolutely no pressure. I could only rate this a 5 on the above chart but everyone (Pat, Sang, Naomi and Larry) were 10's. I would definitely purchase from them again and send any of my friends and family to them. FREEDOM FORD ROCKS!!

gibsonj12

Mar 22, 2012

While reviewing vehicles on-line I saw that Freedom Ford had several vehicles of interest. Once on the lot I was met by Mr. Nathan Brown who was very polite and professional. The vehicle that I was most interested was a few thousand dollars over my budget but Mr. Brown asked my price range and said "all I can do is ask my manager". He came back with an answer that I couldn't refuse. Needless to say we closed the deal and I was driving home in a new vehicle within a few hours. Mr. Smith, Mr. Ingram and Ms. Simmons are very easy to work with. Seriously, it was a no hassle deal! I would definitely go back to Freedom Ford.

wwdpjd

Mar 22, 2012

We sought out Freedom Ford after locating a Ranger online. We initially spoke with Bryan on the phone to confirm the Ranger was still on site as we would have to drive all the way from York County. Upon our arrival Bryan was practically waiting at the door! He had the truck brought around immediately and away we went! Our questions were answered quickly and with a great attitude. Mr Smith came out and chatted while we waited a short time for Bryan to generate some paperwork. A reasonable amount of paperwork and time later Bryan turned us over to Mr Ingram who had everything in hand and ready to go. A few more signatures a fat check and we were out the door. Our Ranger was sitting waiting for us, freshly washed with an oil and filter change and a full tank of gas. Overall we are very pleased with Freedom Ford but more importantly with the backbone of the company; the excellent employees who supply superior customer service.

tdavi051

Mar 21, 2012

Very hassle free experience. Polite, respectful staff. Not pushy. All the options were presented to me, as well as other vehicle options thagt could be brought in to meat my purchase needs.

teacher1jd

Mar 19, 2012

Mark and I initially went in to Freedom Ford's used car section where we met Pat Berry. After looking at 2 or 3 used Ford Edges, we realized that we were not going to find a car with the low mileage we wanted. Pat took us to the new lot where we found a new Edge with the price we had in mind. Pat was friendly, sincere and gave us the answers we needed. We will gladly buy another car from him should the need arise.

reina77

Mar 17, 2012

AMAZING! Everyone that I had the opportunity to work with at Freedom Ford made this the most pleasant buying experience of my life. Michael Mauzone possesses extensive product knowledge and was helpful in leading me to the perfect vehicle fit for me. Naomi Simmons is very attentive and helped schedule the delivery of my vehicle in a timely fashion. And Larry Cope is an amazing business manager and helped me get a rate that made my payments feasible and manageable. I will definitely be back to Freedom

anggggela

Mar 16, 2012

Nathan is a great car salesman. He greeted me as soon as I exited my vehicle and was extremely polite and courteous until the sale went through. While I didn't qualify for the car I wanted, he quickly found me a suitable replacement (a new car!) and made the deal so amazing to pass up. I enjoy the time spent at Freedom Ford.

Misz_KJ

Mar 15, 2012

I needed a new vehicle I had been to 3 other dealerships in the area. I felt as if they were trying to take advantage of me being a single mom, I told them what I could afford monthly, everything they tried to sell me was way over my price range. Then I was referred to Freedom Ford, I said I would give it one last shot. I was greeted by a nice salesman named Michael Mauzone, he asked me what I was looking for, what I could afford monthly,then he went over which cars had the best rebates & incentives. After dragging him from one end of the parking lot to the other I finally decided on a 2012 Ford Focus hatchback. Next I met the sales manager Steve & business manager Bob, they were very friendly. Not like the other places I had been where the salesman had to keep going behind the glass window to negotiate the best deal. They showed me what my payment would be including rebates & incentives right there & answered any questions I had as well. The monthly payment was right in the price range I needed to be in. Next I met Naomi the Delivery coordinator, she was wonderful and very friendly as well... They were all very friendly and helpful. The best part is they treated me like I was family.... I have already recommend a few of my co-workers to them.

Mike Anderson

Mar 6, 2012

I found just what I was looking for at Freedom Ford by shopping on the internet. I was looking for two vehicles, Mercury Mariners for my kids. I wanted them to be alike except for the color. Freedom had three advertised online. We drove up from North Carolina and the two we wanted were parked right next to one another. They were identical except for color. We asked the salesman, Shawn LaMarre for a "two for" special price if we bought them both. Shawn LaMarre talked to "The Boss" and came back with a fair price. Freedom also gave us a fair price on two trade ins, sight unseen. We started the paperwork and my wife and I drove the two trade in vehicles up a couple of days later and drove away with the two 2009 Mercury Mariners. We were in and out in less than one hour!! My wife and I had bought both of our vehicles from Freedom in 2009 and 2010. So we now have four Freedom vehicles. Each purchase has been a very pleasant experience. Shawn was a great sales professional to work with. He was very knowledgable about the vehicles and very patient while I inspected them prior to purchase. I LOVE FREEDOM FORD!!

erikschultz4

Feb 29, 2012

Great experience. Freedom made it fast,simple and stress free. Shawn was great to work with and my new(to me anyway) f-250 was the right price and in immaculate condition. I would recommend freedom ford to anyone looking for new or used vehicle

gwagner

Feb 23, 2012

As a result of a poor experience I had with Cavalier Ford, I went over to Freedom Ford. Upon entering, I was greeted by my salesman (Norman) and he was very excited to have me as a customer. He was very professional and really personable. Additionally, he knew the "FORD" products he sold with astute attention-to-detail. He convinced me that my poor experience prior to my visit was not going to be reiterated at Freedom Ford.As the process of me buying a Ford Explorer move on, I was impressed by the promptness and progressive manner in which the employees handled my deal. Shortly, after Norman demonstrated how the car I selected was a good choice, he systematically showed me very detailed information about my car. He assured me that I would get the best deal and he was right!Next, I met Naiomi and she sold me the product "care" package to ensure my new car stayed looking new for the next 5 years. She was very friendly, professional and also very astute.Finally, I met Bob H.the finance manager and he was great as well. Bob is very professional but friendly and I appreciated his approach. I really enjoyed their ability to respect my time, money, and choice to visit Freedom Ford.This dealership can be used as a model for other Ford Dealerships in the Hampton Roads Area.SignedGlenda WagnerHampton VA

gonzalr1

Feb 21, 2012

Bob Higginbotham, Gaythan Lassiter, Naomi Simmons, and Sang Han were great to work with. I would recommend the delaership to anyone looking for a Ford.

mwalden73

Feb 21, 2012

My overall experience at Freedom was great. Mark called shortly after I gave him the amount I would pay on the vehicle. He called me back to let me know all the changes and kept me briefed up on concearns. Once the Sales Manager approved my offer Mark called me promptly. I would recommend this dealership to all my friends. Thank you Mark, Bob , and Naomi for making this purchase simple, quick, and friendly has you did.

bruce.johnson1

Feb 18, 2012

This is the second vehicle I've purchase from Freedom and David Howell. It's a first-rate dealership, focused on delivering tremendous value for the money. David Howell is a consummate professional. Knowledgeable, friendly, very responsive. I can't give him any higher marks. He is the best. Business Manager Larry Cope was extremely helpful and easy to work with. I could have purchased from a dealer closer to my home, but Freedom provides a wonderful experience, unmatched customer service and are a pleasure to deal with.

kekiana

Feb 18, 2012

After looking online at other dealerships in Va and NC I found Freedom Ford in Norfolk had the BEST price on the 2012 vehicle I was looking for. After I contacted the dealer listed (Mark Vasiloff) on the website I made an appointment to look at the car. I was really impressed on how much time Mark took to go over all the features on the car and answered all my questions as well as his allowing me to test drive the vehicle. I also appreciated the fact that he was not one of those pushy salesman that just wants to sell you a car and then push you out the door. He really wanted to make sure the car I was looking at would meet my needs and was the car for me. I would highly recommend Mark to anyone looking to purchase a vehicle. He was great to deal with.I was also really impressed with the Business Manager Bob Higginbotham He had a great sense of humor and worked with me to get the BEST possible interest rate. He also took the time to discuss with me Fords Extended car care Plan and was not pushy either.The delivery Coordinator Naomi Simmons was great. She took a lot of time to discuss the the warranty for the vehicle and the future care that would be needed to keep my vehicle looking great.By the time I left Freedom Ford I felt I was well informed about the car I had just purchased but also the care required to up keep the vehicle as well as the warranties. I feel Freedom Ford has a great staff and I was really impressed with the knowledge and kindness they all showed me and I have to say I have NEVER been treated like that when buying vehicles from other dealerships over the years.

KM6154

Feb 18, 2012

This is the second car I've bought from these folks and they have earned my business each time. Now they have proven to be honest and straight shooters. I simply email Mark Vasiloff and tell him what I want and what I want to pay and he makes it happen. This is the way to do business.

trjeff1

Feb 16, 2012

Great customer experience, it keeps me coming back for all my Ford purchases. Would recommend this dealership to anyone and i don't take customer service lightly, I did it for to long and have high expectations.

The_Martins

Feb 14, 2012

the service was outstanding. when my husband and i had decided to look initially for a new car we had done a lot of shopping around and every other dealer we contacted spammed our phones and emails informing us of what we would miss if we didn't hurry and buy from them. Bryan w/Freedom Ford wasn't like that at all. he made my husband and i totally comfortable when shopping for the perfect family vehicle. he answered all of our questions and addressed all of our concerns without making us feel pressured in any way. gave us plenty of options and ideas and was very knowledgeable about what we were looking for. we left with a 2012 ford escape that day that we couldn't be happier with. since buying the vehicle the entire staff of freedom ford have gone over and above to be certain myself and my husband were happy. when we decided it was time to get our other vehicle detailed we knew freedom ford was the only place to go. Naomi was amazing. she was quick to help us out and always prompt with returning any calls. i seriously love love love the staff here. i know for a fact when my family is shopping again for a new vehicle or just in need of parts service or maintenance, freedom ford will definitely be getting our business!

david elshanti

Feb 12, 2012

The best experiance i have ever had .Will tell all my freinds and family to do business with this dealership.Great service and best prices No hassel at all.

BGGRLTY

Feb 11, 2012

I bought from Toly Korik a 2007 F-150. I was bringing it in for regular maintenance as usual. Once I put my truck in for service the next day, I was walking around the lot waiting for my husband to pick me up. I always like to walk the lot and look at all the new trucks. Well, low and behold Toly happened to be there and came out to say hello. Gave him a big hug. Told him I was thinking about upgrading but didn't want to upgrade my payment. I already knew my payoff and my trade in amount so he said he would run some numbers for me and call me at home. I was looking at a black-F-150 4 door 4x4. Exactly what I had been waiting for. He called me at home, I went on line for the Ford credit app, and it was history from there. Toly Korik had everything ready the very next morning and I was out in an hour. Truly a beautiful experience! I would never go to another dealership than Freedom Ford nor use another salesman other then Toly. He is genuine about your needs and goes above and beyond to get you what you want! He was recommended to me by a co-worker years ago and that co-worker continues to use him as well.Sincerely a Ford girlCasey Labouve

bobosr84

Feb 10, 2012

Teddy was great. He made the family feel comfortable and also helped me at the EXACT price I was looking for when I was searching for my New 2012 Ford Explore. Thank you Teddy.

billj1

Feb 8, 2012

I had nothing but prompt and very courteous service. A professional attitude existed every minute I was there. The staff was fiendly and helpful. They are a great team.

explorer2006

Feb 1, 2012

We originally purchased our 2006 Explorer from Kimnach Ford (the reason is probably carma ) We had a bad business experience with them. Our shining star Freedom Ford where you are treated with professional diginity & respect. We needed to renew our warranty;I left a message that was answered promptly. A knowledgeable employee returned my call; Mr. Bob Higginbotham , he solved our issue with a smile and a hand shake in a most timely manner . Thank You and you will be our service dealer! PMW

leslierayclark

Jan 12, 2012

I walked around the lot on a Sunday afternoon and I was suprised to find the prices of all vehicles were displayed in the windows of each vehicle. I thought that was amazing because several other lots in VA do not display the prices. I was also amazed by the price of the 2010 Honda so I went online to set up an appointment. The next morning I met with Nate and he had the "red carpet" laid out for me the second I arrived to the dealership. The service was outstanding and the salesman was the best I ever had. I would definatly recommend this dealership to ANYONE I know. (In fact, I already have)

mark.aid

Nov 1, 2011

***OUTSTANDING SERVICE!!*** My experience with purchasing an automobile in the past resulted in my walking into Freedom Ford anticipating a negative experience. It was in fact the complete opposite. Norm Marable and Terrence Gregory were courteous, professional and went out of their way to address all my concerns regarding the vehicle I was interested in. Steve Heishman and Sang Han also helped answer my questions and even saved me a trip to the bank (which I greatly appreciated due to the inclement weather that day). When it came to the financing, Larry Cope was just as helpful and made the "paperwork side" of this transaction easy and that afternoon I was admiring my new Ford F-350 in MY driveway.If these five individuals are an indication of how all this organization's employees conduct business then I would like to applaud the leadership/management at Freedom Ford.You guys are doing it right!Thank You.Best Regards,Mark

tenocman

Sep 22, 2011

We had been looking to upgrade from our 2010 Edge Limited to a newer model with the "MyTouch" system. Most of the cars we looked at had excessive options that we did not need or want. We found this new vehicle (a 2011 Edge SEL) on line and called Mark.We were then told this was a demo with 1600 miles on it ,but no excessive option packages. Sticker price 37,800. He quoted us a price of 31,800 which included rebates of 3500.00, which by the way, we were not told about by several dealers. They also gave us a fair price on our trade. 1000.00 more than anyone else.Our experience with Mark and his finance team was outstanding and we look forwards to doing business with them.They only negative is that they dont do free inspections or oil changes.

KLJ

Sep 18, 2011

Very pleasant car buying experience. Professional sales staff. Spent all the time I needed to test drive the vehicle and explain all the technology built into the vehicle.

harlanhendricks

Sep 16, 2011

My wife and I just recently purchased a new Ford Explorer from Freedom Ford. It was a really good experience. We worked with Mark Vasiloff who was extremely helpful. From the test drives, to the explanation of the new technology, to the entire buying process - Freedom Ford was great. We would recommend this dealership to anyone.

tallduade19

Sep 2, 2011

Was very pleased with everything there, salesmen were knowledgeable and had great leadership also. Found the truck I wanted and made sure I was 100% please before I left. I would definitely buy from them again.

ptdalen

Aug 18, 2011

I chose freedom ford as the place to purchase my 2012 ford fusion. I had prevously been to this dealership for service and the customer service was outstanding. I did not know how the sales staff was going to be, and was very happy to find that they were also wonderful to work with. Mark was a great communicator and very friendly. I will be buying my next car from Freedom Ford.

jt'swife

Aug 9, 2011

My husband and I went in with preapproved financing, had a price point and looked specifically for those( thank you for having prices on the vehicles). We found a couple we thought we might like and at the right time Dick came over and started talking to us about what we were interested in doing. Opened the vehicles so that we could get a feel for what we were interested in and then we found a Dodge Journey that we liked, after the first test drive I had some questions. After my second test drive I was sold and my husband said we were good to go. Grady the financial wizard found a better rate for us, all paperwork ready to go, signed and out the door with a handshake and a hug! Great dealership and great guys.

sergeant63

Aug 9, 2011

I have purchased Fords from Freedom Ford before and allways had a great experience so I naturally went to then on line with an application to see if I could trade in my ford E250 for somthing more gas frendly. I was not disapointed when they called me to set an appointment to come in and talk. I was qualified and in a new Ford Ranger within a short time and they were very helpfull in every aspect of the purchase.It really is nice to be treated like you are truley valued customer. It was a great experience, thankyou for surpassing my expectations. Eric William Hummel

jtill8

Aug 2, 2011

Clyde was very attentive to ALL of my car-buying needs. We were able to do most things electronically or via phone so that I didnt have to keep coming in and out of the office. He also relayed all of my concerns to the finance manager so that I wouldnt have to do anything but come in and sign the papers. Larry worked with my finance company to get me the money I need and provided a great deal! Thanks guys!!J. Tillman

suewebb

Jul 20, 2011

I had a very good experience with this dealership. I didn't feel pressured into anything. Everyone that I dealt with had a very good personality and they were very helpful. It is the kind of place that when you go there you feel like you have known these people a long time that is how comfortable they make you feel. Even after I purchased my vehicle I am still being checked on from time to time to make sure everything is ok with the vechile and that if I ever have any questions or concerns I am always free to call anyone of them for assistance. Keep up the good work Freedom Ford.

MsManda77

Jun 30, 2011

After having my share of unsavory experiences with car dealerships and salesmen, I was very surprised by the professionalism and quiet efficiency of Freedom Ford! I had done research online to select the car I wanted. I received an email from Mark telling me what was in stock. It was not the exact color or style I wanted, so he went about trying to find me exactly what I wanted. When I got to the dealership, he and Sang (who I believe was a sales manager) gave me a fair price on my trade, a good interest rate, and a very fair price. I had researched pricing in the area, and theirs was among the lowest. They made sure I got every rebate I qualified for, and got my car in the next day. Mark was quiet, never pushy, didn't exhibit any of the tacky showmanship we've all experienced by car salesmen, and I left with the car I wanted, the price I wanted, and the rate I wanted. It was a perfect experience, and I didn't have one complaint. Can't recommend him enough! We will be purchasing our vehicles at Freedom Ford from now on.

miss_bebe24

Jun 16, 2011

After inquiring online about a specific car that I saw online, I told them what day I would be coming in to check it out. When I can in on the day specified, they had the car I was interested in all ready for me to test drive. Nate took his time explaining each detail to me so there was no confusion about how to operate the different features of the car. I fell in love with the car, and decided to buy. Each member of the team took their time with each part of the car buying process..and it was overall a smooth process. In addition to the rebate I received, there were other discounts that were available to me, so I ended up leaving there spending fairly into my budget. Even after my purchase, they followed-up with me seeing how the car was and making sure I had an enjoyable experience. I would definitely recommend them to others!

hlewis5

Jun 2, 2011

I would ABSOLUTELY recommend this dealership in general and specifically, the two individuals named above. This is our third auto from Freedom Ford in about as many years. Freedom Ford's sales and service employees are courteous, knowledgable, and always go above and beyond what is expected.Additionally, Cindy McGaha and Linda Creason from Freedom's Service and Maintenance have always provided the best service by attention to detail and adhering to an estimated time for check-ups.My wife and I are Freedom's customers for life.

upstateny65

May 23, 2011

I've lost count on how many vehicles my wife and I have purchased from Mark Vasillof at Freedom Ford. He is the best Product Specialist we've ever worked with. From online review to the sale out the door, Mark is top notch. Yes Mark, you know it. We'll be back again. :)

motoamal

May 14, 2011

I wish I was told that the mat at the driver side was missing because when I tested the car what ever mats were available were sitting in the trunk of the car and I assumed they were a complete. I am not sure if I can find the missing one alone or I have to buy a ner set. None of us is going to go broke for the mat set but I thinkfrom a business perspective it is a great principle to apply. Please do not considerthis as a complaint but rather a retired business man observation.Thank you again for the friendly hospitality.

brookerogers1

May 10, 2011

My husband and I purchased our 2nd vehicle in April 2011. We have had nothing but positive experiences with Freedom Ford and its staff! They are all knowledgeable, friendly, professional, accommodating and fair. It's often hard to impress us as our standards are quite high; however, we highly recommend Freedom Ford!!

temueller

Apr 7, 2011

If you intend to buy a Ford, there is no one better to deal with than Shawn LaMarre. He's honest, knowledgeable and and will put you into the right vehicle. I have bought multiple vehicles from him and will recommend him to anyone looking for a car.

Dmm693

Apr 1, 2011

What a great car shopping experience. Terrance was great and knew his product very well. Bob Higginbotham was also great in the finance department. It did not stop there either. We were contacted multiple times following our purchase just to make sure our Flex was doing well and we were happy with our purchase. I would recommend Freedom to anyone looking for a great car and customer service.

Balzer365

Mar 31, 2011

Great people, great dealership would do business again! The dealership does not try to take advantage of you, gives you a low price the first time. They had us in and out in less than an hour, and gave us 1300 more for our trade than the other dealership we were at.

R Morgan

Mar 31, 2011

Great car. Only bad thing is the higher mileage, but car is very tight and in very good shape. Really liked going to a dealership where the salesmen were NOT lieing in wait. Found the vehicle on the dealership's website, went there and met a salesman who happened to be coming outside. He showed us the vehicle, we test drove it and bought it. No regrets.

LaChaun

Mar 29, 2011

This was the greatest car buying experience I've had! I was so nervous, I've had a terrible experience purchasing a car before. The price was exactly what they said, they even gave me more for my trade in than what they initial told me. I drove from NC to get the car from Freedom Ford. I have recomended this dealership to all of my friends and family in NC. I am absolutely thrilled about the car I got from Freedom Ford and it was perfectly in my price range!

rmburek

Mar 29, 2011

We were referred to Freedom Ford because we bought our new Ford F150 through the Navy Federal Credit Union buyers service. The experience was one of the best we've had. David and Naomi were very responsive to any queries we had. Other than two visits to the dealership, (one to order and one to pick up the vehicle) all correspondence was done via the internet, which was great as we live in the Outer Banks. We would recommend Freedom Ford without any reservations, they were top notch. Lynda Burek (very satisfied customer)

Theresa43

Mar 28, 2011

Beginning with Teddy my experience was excellent. He showed me the vehicles I was interested in and answered every question I had so I would be able to make my decision. His presentation in and out of the vehicle was excellent. I had options regarding payment along with the best price comparision I obtained prior to my decision before coming to Freedom Ford. I have leased several cars from you and used your service dept in the past. I would recommend Freedom Ford to anyone. I was raised in a Ford Family and continue to support a Company that supports our country.

AmberFord

Mar 20, 2011

I went to the dealership thinking about trading in my Ford Edge for the new 2011 Explorer (with two extra seats). Clyde was so cool and helpful. Showed us the Explorer, we test drove it and he never tried to push the sale. We had to ask him to go run some numbers :)

crgeary

Mar 15, 2011

Sang, Toly, and Steve made this car buying experience easy. Their attitude throughout my overall experience, friendliness, and customer service is why they deserve all high 5's. The price was a perfect 5. I traded my truck for a new car, and the trade-in price, rebates, and the final cost of the car were very, very reasonable. The quality of work was nothing less than a 5. Before leaving Freedom Ford, my license plates were secured, the car was cleaned, the gas tank was filled, and Toly made sure I was ready for my new car. Thank you Freedom Ford!!

tonyschneider

Mar 14, 2011

Peppy goes out of his way to find what we need and make adjustments when things change during the vehicle selection process. He was able to keep the sale and delivery on track as promised.... even while out of town and away from the office. He has a great reputation in the car sales business.

aimeee494

Mar 7, 2011

I went to Freedom Ford because I needed a more fuel efficient car, but wasn't sure it was going to be possible. Clyde Woodberry and Bob Higginbotham went above and beyond to get me into a 2011 Ford Focus. They were friendly and courteous the entire time and eventhough the process did take a few hours, not once did Clyde make me feel as though he other things he needed to do or other customers to help. I have already, and will continue to recomment Freedom Ford, Clyde and Bob to all of my friends.Thank you so much,Amy Palumbo

gjlink

Mar 2, 2011

This was my first experience with Freedom Ford, I have been searching the internet for a new 2010 F-150 with particular options. Freedom happen to have what I was looking for. So I traveled from my home in Newport News to Norfolk and met saleman Clyde Woodberry, who showed me the truck. The F-150 was what I wanted and we negotiated a price, which I feel could have been better on my trade in for my 2001 F-150 supercab with only 57,000 miles. Overall experience, personell, and service was great.

lennib

Mar 2, 2011

If you go to Freedom Ford go and see Gaythan Lassiter he was wonderful. He knew the perfect car for me before I even said what I really wanted. I had not planned on getting a used car but a new Focus. Well when he showed me the Escape which is what I really wanted, I was sold. It had low miles and he took really good care of me. I purchased a 2010 Ford Escape and I love it.

notwkngnow

Jan 28, 2011

I purchased a 2011 (Jan 5) Ford Escape from Freedom Ford on military highway in Norfolk VA. It has less than 400 miles on it only 23 days later and the transmission went out on it. They said they were sorry and would fix it. I said that would not satisfy me as I would never feel safe that it would not do the same thing again, and asked to have the vehicle replaced with another one since I spent so much money on this one and it broke so soon. They said IM SORRY BUT YOU HAVE TO LET US FIX THIS ONE. I GOT NO SATISFACTION FROM THE SERVICE DEPARTMENT. They could not even have it checked today and said it would be next week. I went to the sales floor and the salesman was not in. I left a message on his cell phone with no answer. I asked to have them give me the number where I could contact the owner and they refused. And said again IM SORRY BUT YOU HAVE TO LET US FIX THIS ONE.

stacielee

Jan 10, 2011

This is the 10th year we have been a part of the Freedom family here in Norfolk VA! As a real estate agent, I know the value of having customer service second to none and that's what you get with Dave Csillag at Freedom Ford! My husband and I are happy to recommend Dave and the team at Freedom Ford and we are customers for life!Stacie Lee Huck

majortom

Jan 1, 2011

I went into Freedom Ford on Military Hiway in Norfolk to talk to Dave C to find out my options for trading in a 2005 Ford Expedition and getting something newer. I found a vehicle they had on sale, and even with some negative equity in my old truck, I was able to walk away very happy. Dave was a busy man that day, but, I waited. He tried to get me to talk to another rep, but Dave is the man to talk to when it comes to a new purchase. Sang also helped out immensely, he sealed the deal by bringing the numbers down a bit, and offered some advice that in the end, will make a big difference. The selection at Freedom Ford in Norfolk is pretty big, and all the people that work there are very friendly and don't hound you.This is my third vehicle from Freedom Ford in Norfolk and will not be my last. I live in Newport News and I will gladly travel to the Freedom Ford dealer in Norfolk to purchase a vehicle if the deals turn out to be this good or better. Each time, they help me out and I have never been disappointed. All I can say is, if you need a new vehicle, think Ford. They didn't take bail out money, have re-engineered their vehicles to look better, drive better and last. What are you waiting for? Go Talk to Dave Csillag down at Freedom Ford in Norfolk for some of the best customer service you can get ! = )

pvahey

Nov 29, 2010

Pat Berry is very personalable, and truthful when asked any question. This is my second car I have bought from him.Since I bought my firsgt car he has not stopped sending a brithday cards. It was from him doing that, that he remembered my name when I came back.

Smitty86

Nov 22, 2010

I had a very enjoyable experience buying a vehicle at Freedom Ford. The Salesman, Toly Korick, was very polite and respectful when I expressed an interest in buying a vehicle. He didn't hesitate to call me with a quote of the vehicle I was looking for. He was helpful in every way possible and even stayed late to wait for me after I decided to look at a Ford Ranger. The final day I decided to make a purchase the process was handled quickly and after taking a test drive I was totally satisfied in what I was purchasing. All my questions were answered and Freedom Ford kept the vehicle held on the lot for me after I made a purchase. Toly Korik, again took care of arranging to have the package deal completed and made arrangement for a courtesy ride to pick me up. I would recommend to anyone looking for a Ford to check out Freedom Ford. Their customer service is excellent.

dfrench23

Nov 11, 2010

Joe and Brian made everything so easy and were both pleasant and personable even though we kept them a bit past closing hours (or very close anyway). We were able to drive our new car home that very night with no hassles. This is the second lease we have done through Freedom Ford, and we intend to continue giving our business to them in the future as well.

sharbur

Nov 11, 2010

Very pleasant experience when buying my Certified Used vehicle at Freedom Ford. Dave Csillag was very helpful and just a great guy to work with. He really took care of us! I really like Eric, with the White Team, in the Service Department. I traded in a Mercury for my Ford Escape and have always had great service in the past. I see no reason to expect any less on my new vehicle.

foor4ford

Nov 2, 2010

I recently purchased my fourth vehicle from Dave Csillag at Freedom Ford in Norfolk, VA. I have purchased a 2007 Ford F150 SuperCrew 4wd King Ranch, 2007 Ford Fusion AWD SEL, 2010 Shelby GT500 and most recently a 2010 Ford F150 SuperCrew 4wd Platinum. I intend to return in the spring to purchase a 2011 Ford Expedition 4wd Limited EL. I continue to purchase from Dave and Freedom Ford because of the selection, competitive deals, pressure-free treatment during the sale and treatment and excellent service after the sale. Dave continually gets me the best deal on a Ford vehicle of any dealer around. During my most recent purchase, Dave strived and successfully got the most money for me for my trade-in. Additionally, the day after we agreed on the purchase price and the deal was essentially sealed, I got a phone call stating the dealership was going to give me an additional $1,000 off the sale as they overlooked an incentive that wasn't originally caught. Additionally, Sales Manager Sang Han and Business Manager Bob Higginbotham were both fantastic to deal with. If you are looking for a dealer with sound values, a good selection, great deals and keeps the best interest of the customer in mind, look no further than Freedom Ford of Norfolk, VA. You won't regret your decision! Freedom Ford isn't the closest Ford dealership to me, but I take the extra time to drive all my vehicles for service to Freedom Ford. Their service department is as good as their sales department.- Rob Foor

RAEZUR

Oct 25, 2010

I had been communicating with Steve Proescher via email for about 3 weeks before I actually found a 2007 Ford Explorer that I really liked. Mr. Proescher was by far one of the most professional and down-to-earth car salesmen that I have ever had the pleasure of dealing with. I admittedly had some humps to get over to get into the vehicle that I wanted, but Steve as well as the Sales Manager, Dave Wilson and Finance Manager, Grady Ingram made it happen for me! They all worked together diligently to get me the payment that I wanted and at the end of the day I left the lot with a smile on my face and the peace of mind that I got a good deal and a great vehicle! I was treated with respect and given the red carpet treatment all around. Freedom definitely lives up to its name and will be my preferred dealership for years to come!

gwflow

Oct 19, 2010

This was the last dealership I looked at....I looked at many different models and makes of cars and instantly, I knew the Ford Focus was for me! Clyde Woodberry was very professional and gave me a great price on a brand-new 2011 Focus! Freedom Ford is easy to deal with; no high-pressure sales and superb customer service!

almostime21

Oct 11, 2010

My wife and I were in need of a new vehicle and we decided to check out Freedom Ford because of a 2007 Edge that we saw online. Everyone was amazing they helped us and were so kind. The Edge is amazing as well my wife and I will go back next time we are in need of a vehicle!

CGD

Oct 7, 2010

My husband and I decided about 10pm one evening to purchase a new car for myself, after my son had an accident with his "96". I was driving a 2006 Ford Fusion SE which I absolutely loved. I decided to part with it and pass it down to my son. I knew that I wanted the new Fusion Sport. We researched online and sent out several inquiries to several dealerships. The next morning we recevied several emails in reference to our inquiries, but Bruce Anderson went one step further he emailed pictures of a "2011 Red Fusion Sport" - the car I inquired about! Seeing the car of your dreams over the internet is one thing but to have a picture sent to you, knowing that car is waiting for "you" is special! He called and set up an appointment with my husband for a test drive. We purchased and drove home with the car that evening! We never felt a bit of pressure he even got us a deal we never would have known about. He also sat in the car with us and taught us about all the high-tech features! I had always taken my "old" Ford to Freedom for scheduled maintenance and received "excellent" service. The staff they have there is #1 in my book. I brought the new car back a few days later to have a remote start installed and the over and undercoating. Bruce and Naomi brought my car to me at work after the service was finished. When I went back into work several of my co-workers were astonished that a dealership would do that! I of course bragged that Freedon Ford does that!

jonwri77

Oct 6, 2010

Mr. Lassister is a true professional, who worked with me to obtain the right vehicle for me and my family. I may not have purchased a vehicle at Freedom if not for Mr. Lassister and Mr. James Church. When I thought the deal had gone sour, they revived it and worked with me to my satisfaction. I will definitely recommend Freedom Automotive to all my friends, colleagues and church members.

akpanchana

Sep 29, 2010

i visited cavalier ford previous to visiting freedom and they misled me in regards to getting an extra 1000 dollars when financing with ford. they used that catch to get me to buying from them, but they did not inform me that it is part of the rebate. wes reilly at freedom told me immediately that it was part of the rebate. i immediately took a liking to him because of his honesty and not trying to deceive me. i also went to kimnach ford and to my surprise, no one came to assist me. when i visited freedom, wes reilly was right there immediately and told me that i will be buying a truck today. once again because of his honesty, he dilengently searched the lot for the right truck, and to my amazement, at a lower price than my max price he found the right one for me. i will definitly go shopping there again and will highly recommend freedom ford to everyone looking for a vehicle, especially an f-150 truck. thank you freedom ford, specifically wes reilly, you made my shopping experienced delightful and stress-less. i love my lariat ford f-150, i think that is the best looking truck of its kind out there. v/r, angel panchana

Sassy1

Sep 6, 2010

I have bought several Ford vehicles from Freedom and Toly Korik was my salesman. He is very helpful, not pushy and great to deal with.That is why my husband and I keep going back to him when we are in the market for a vehicle. Thanks Toly. Bob and Anne Mortenson

billbass

Aug 3, 2010

I recently bought a camping trailer and had my 1998 Explorer Sport fitted with a towing package. It only took a few trips to realize my Explorer was maxed out with the weight of the trailer so I knew it was time to get a more practical vehicle for towing. I had done much internet research of all makes and models of truck and I had made my mind up that I was going to get a Ford F-150 before I visited any dealership. I've had mostly Ford vehicles during my life and found them to be very reliable. It's in my nature to be very slow about spending a large amount of money, so I was taking my time and if it took several months to make a decision that was okay with me. My wife and I have two other couples who are friends and camping buddies. One of the couples recently bought a camping trailer much larger than their previous one and the other couple bought an F-150 from Freedom Ford to tow it with. The couple who owned the trailer were so impressed with the truck that in not very long, they went to Freedom Ford and contacted the same Senior Sales Manager, Sang Han, and soon had their own F-150. I had seen and rode in their trucks and was also impressed and before long I was standing in the Freedom Ford showroom talking to Mr. Han. We told him who had recommended him, what we were looking for and what we planned to use it for. He teamed us up with Senior Product Specialist, David Howell and told him which truck to bring up for us to look at. It was over 100 degrees that particular day so Mr. Howell brought the truck into one of the service bays that was air conditioned so we could look at it in comfort. It was exactly what we were looking for and it was resonably priced. This is the first time I ever bought the first vehicle I looked at at a dealership. Naomi (I didn't get her last name or title) helped us with getting a cover for the truck bed and running boards and the work was done promptly and correctly.Everyone we dealt with was very professional and pleasant. I was already sold on Fords and now I have a favorite dealer.

SANNGLL

Jul 26, 2010

I have a 2002 Ford Explorer that has run its course and i was in the market for a new vehicle. So i went to Freedom Ford in Norfolk traveling from Newport News, VA and i had already previously searched online for the Ford Focus and they had the exact vehicle and features i wanted and the color Blue Flame that i wanted. Toly and Sang worked with me and got me the vehicle with no hassle or trouble and i was out as quick as i got in.

woodeye001

Jul 19, 2010

I drove over to Freedom Ford from Hampton for my truck purchase. Toly handled the transaction in a friendly, professional manner. The entire process was suprizingly quick and without any hassles to purchase additional coverages that I did not want. Wonderful vehicle buying experience !!!!

hajane888

Jul 14, 2010

My daughter and I had been looking for a used vehicle to replace hers that had been totalled in an accident. Went to several dealerships, including a rental car company that sells its vehicles. Also looked extensively on-line, checking into several advertised vehicles, noting features desired as well as price. After looking at some at Freedom Ford on-line, we received an e-mail from Patrick Berry offering to show and a test drive on a 2007 Ford Explorer which looked very good. After arranging for a day and time, we met Patrick Berry at Freedom Ford "Preowned Cars" on a Saturday morning. He had the vehicle clean and parked in front for easy access, and allowed us to take the vehicle for a non-supervised test drive. After thoroughly checking it out, we returned with it to the dealership and decided to buy it. Mr. Berry was very accomodating, and kind. No pressure at all. After some paperwork and getting things in order, we met Mr. Grady ...(last name escapes me now) the financial services mgr. He also was very pleasant to work with and assisted us greatly with no pressure. In summary, this vehicle purchase was very pleasant through the entire process, and we both would recommend dealing with Mr. Patrick Berry and his associates at Freedom Ford Preowned Autos.

va.area757

Jul 13, 2010

My husband and I were looking for a truck that can seat atleast 7 people, had truck space, was fully loaded with a Nav system, DVD, sun roof, & etc. We had been searchig for a truck all day when we happen to stop pass Freedom Ford. We noticed they had several cars and trucks on their lot. We looked at about eight trucks before we realized we had found the perfect truck. We bought a 2007 Ford Expedition that was fully loaded. Although, our truck is a 2007 it has everything in the truck that we wanted and more. Honestly, i dont know how much different a 2010 Ford Expedition would be, but we dont even care because we got the perfect truck. I had to sign about 5 different pieces of paper to buy my truck and they had great customer service I would recommend them to anyone that want a good deal on a almost new truck. In addition, we received a warranty that was affordable for anyone. Thanks Freedom Ford.

sworkz

Jul 1, 2010

My wife and I were looking for a new car and knew the second that we walked into the dealership that the people there loved their jobs and were excited about helping us find the perfect car.5-years later we are still driving the 2005 Mercury Mountianeer and will keep it for another 5-years. The next car that I plan to purchase will be at Freedom Mercury. I now live in Georgia and will drive the 9-hours to the dealership to purchase a new car from this company. I know that they will take care of me and will answer all of my questions. Even when I call from Georgia about the Mountaineer. They help and that is the relationship that you search years to find in a dealership.All I can say is thanks...keep up the great work!

Tim Mangum

Jun 14, 2010

I began the process of selecting and buying my 2011 Mustang before the firstshipment to dealers. The reports on the new 305 engine and evaluations by thecar magazines and independent writers gave the 2011 Mustang high marks. I usedFord's internet tool to "build" the car with all the options that I wanted. After selecting "the final" version, I visited my local dealership. They were unable to locate the car within their network. When I got home, I went on the Ford site and looked at the dealer inventory in my state and surrounding states. I found onlyone Mustang, in Norfolk, Virginia, at Freedom Ford. I called and talked with Peppy Bonocore,sales,and asked was the car still available. After he determined the car was available, we discussed sales price and pickup date and time. The dealershiphad the paperwork completed and the car ready to go when I picked the car up the next afternoon. If you do the "presales" work, determining exactly what you wantand not accepting anything less, the process will go smoothly. You will also behappy after the purchase because you will fill like you had all the facts andbased your purchase on your knowledge. My buying process went very well and Iwould recommend Freedom Ford and Peppy to my friends.

sjm

Jun 1, 2010

Bruce Anderson was very helpful in our purchase of a used 2010 Ford Explorer. He was engaged without being over-bearing. We enjoyed working with him. He made the purchase of our vehicle a positive experience. We would recomend Bruce and Freedom Ford to others.

Extremecpo

May 27, 2010

Did tons of research online of new pickups with Crew cabs. Had it narrowed down to two brands. Looked at both brands and started to work a deal with two dealerships. Whoever would give me the best deal upfront with no haggling was going to get my business, Freedom Ford did that and got my business, the first offer they gave me on my trade in was right in the price range I wanted, the F-150 I wanted had $5,100 in rebates, did not have to worry about haggling over the prices. The other brand dealer thought he could low ball me on my trade and I would just rollover and play dead, to bad so sad for them, he made his offer on my trade and I was actually insulted at the price he offered. Told them they could take that offer and go smoke it, and walked out the door. Went right over to Freedom Ford the same day and a few hours later was driving off the lot smiling from ear to ear with my new F-150. I will send all my friends and family to see Shawn LaMarre and the whole Internet team at Freedom Ford, I have never been treated this well by any dealership in my 30 plus years of buying vehicles. These Ladies and Gentlemen at Freedom Ford absolutely know how to make a deal and make a customer feel like they are family.

jlove1025

May 22, 2010

We have looked into buying a new car for a couple of weeks. We would go looking at night or in the rain as to not be bothered by annoying sales people that wont leave you alone. Most of our research was done online for the same reason. Upon inquiring about the car we liked online, we were contacted by emailto set up a time thats works for us to come see and test drive the new car. Our work schedules are difficult to sinc up so one early am before work I test drove two different vehicles. Several days later we were able to go back and drive again the same two vehicles once we were able to be there at the same time. At no point were we pressured into anything but rather left alone out front of the dealership with both cars sitting in front of us. We were able to talk about our options and decide on what was right for us without our salesperson there. Privacy in discussion was important to me. We chose to check out the options and before you know we had purchased our new car in very little time. It was very simple, laid out, and nothing like any dealership we had ever dealt with in the past.