Used Cars for Sale at Proctor Acura in Tallahassee, FL

acuracurlygirl

Jun 28, 2016

Just had my first oil change at Proctor Acura this Friday and it was amazing. I made an appointment with Tony and Charles. Stuart met me at the door and was so polite I felt like I was at a four star resort. They explained what service the car would be provided and the price! At other dealerships they don't provide that up front unless you ask. I waiting in the very comfortable waiting area and had very nice conversations with other Acura owners telling me how this was their second or third car. One hour later, I had a car with an oil change and washed beautifully. Stuart went over everything that they serviced and slowly what my condition my car was in.....also, the car didn't need a tire rotation...so they did not do it and saved me money...they explained why it didn't need it and did not charge me...any other dealership may have charged me and done work I would not have needed. My experience at Proctor Acura has been incredible and I am going to count myself in as a lifer from now on.

Greg

Jun 28, 2016

Excellent as usual! Courteous, professional, punctual, and very fair pricing. Thanks to Chuck and the rest of the team. Would recommend this dealership to anyone.

Lauren Campbell

Jun 28, 2016

Every experience I have had with Proctor Acura has been excellent. The service department matches any other high-end vehicle service center. Everyone has been kind and thoughtful during my visits to the service department.

long1991

Jun 28, 2016

Wonderful crew and GREAT service. The staff have always been so friendly and helpful. This is one place I don't mind visiting and sitting and waiting for my car to be repaired. Keep up the great work and wonderful customer service.

Momcar

Jun 27, 2016

I want to thank Tony Bellomio for what was an excellent experience. The pouring rain did not stop Tony from retrieving the specific models and color combinations we wanted to see. The purchase price was fair and easy to negotiate. All the staff are friendly and accommodating. The paperwork portion took less than 15 minutes to complete. Definitely a Platinum 5-star dealership!! THANK YOU

itrJDHmdx

Jun 26, 2016

We called in on Saturday morning and the guys had no problem getting us in and out. The service dept. is always consistant and dependable. We drive an hour and a half for service and plan of continuing to do so. I personally recommend Proctor Acura for service and sales to my friends snd family all the time. Stuart did a perfect job handling our service on our most recent visit.

Kirkland3289

Jun 23, 2016

They are always fast, friendly, & take good care of me & what I need done to my car each & every visit.

aminamaree

Jun 22, 2016

I was very satisfied with the quality of the service provided as usual. My car was serviced for a great price and in a very timely manor as well.

Bubba

Jun 22, 2016

When I go to a dealership I am always doing so in a cautious state of mind and defensive. They cast this totally aside in the first minute of conversation. I knew I was going to be thaken care of to my satisfaction

DaveH

Jun 18, 2016

I had a great experience. In and out in 40 minutes which included warranty work. I'm always impressed by the service and would strongly recommend this dealership and service center.

Sendme

Jun 17, 2016

Excellent, quick, and cordial service. I buy the dealership then the product. All products eventually require attention. How well the dealership performs and responds to me is what ultimately matters. Proctor and its associated have always been first rate.

Eulinda Smith

Jun 15, 2016

Since 2005 when I purchased my 3.2CL from Proctor Acura, my experience with them has been splendid. Their service dept is knowledgeable, friendly, helpful and professional. I've occasionally used the shuttle service and the driver has been the same for 11 yrs I've been with them and he is so nice and equally professional and patient ;) I love the Cashiers I've encountered there also, because they're warm and welcoming especially when you're having to pay out for your service, it makes it a little more light and easy that they're genuinely kind and professional.

Sanlee

Jun 9, 2016

Service personnel could not have been more informative and friendly. My service was complete in an hour which was a pleasant surprise and I had the rest of my day to run errands. Everything was explained to me completely as to what the service involved even showing me filters that were partially used since I bought the car. A great service visit!

Acura guy 22

Jun 5, 2016

Proctor Acura has the best service department in the south east. They were accommodative and nice. Drinks and snacks were offered with a variety of choices. Best of all, the quality of service was great! I told them of an experience I had and they ran multiple tests until they found the problem. I was only there for an oil change. They diagnosed and changed the part that was still under warranty. I was and always has been pleased with this dealership since 2001.

MS.GAINES

Jun 5, 2016

ACURA ALWAYS PROVIDE GOLD STAR SERVICE, I'AM ALWAYS SATIFIED WITH THE CUSTOMER SERVICE I RECEIVE WHEN VISITING. MR. RON PLYMEL ALWAYS GOES ABOVE AND BEYOND TO PROVIDE THE BEST SERVICE HIS CUSTOMERS COULD HAVE. I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO PROCTOR ACURA OF TALLAHASSEE FL.

Carina

Jun 4, 2016

All in all a very positive experience. I received a reminder email the day before, the staff was ready for me when I arrived. Work done quickly and professionally.

Tisha Fletcher

Jun 4, 2016

I always can trust the staff at Proctor to give my car excellent service. I am always made to feel welcome, and usually out of there in a very reasonable amount of time!

NiuAcura

Jun 3, 2016

my Acura3.2TL, Year 2000 keeps leaking oil. Nice service. But the problem seems very hard to be solved. I hope the problem could be fixed in some day.

lsjones47

Jun 1, 2016

This is my 3rd SUV purchased from Proctor Acura, and one of the main reason I continue to be a customer is the professional, courteous and helpful staff in the service department. Charles, Ron and Tony will go the extra mile to make sure that your service problem is taken care of and they also make sure that you as a customer are taken care of by loaner car, car wash. Most of the people there have been there a long time, and they know you by name and make sure you are given courteous service. Also the Acura is a very dependable car. Thanks Acura for over 11 years of service with you.

linz52

May 29, 2016

The service was professional and the staff were courteous and helpful, The service was at a fair price.The customer waiting room was clean, comfortable and offered coffee and water as well as snacks.

fixmycar,pat0170

May 28, 2016

A very pleasant environment to wait in while my car needs are taken care of. Tony is always a joy to work with and gives me a loaner car when I need one. The only place I know that you get a car wash no matter how big or small the job.

BarryJWebster

May 27, 2016

One of the key reasons I buy Acura (this is my 3rd Acura in a row) is because of the service. They are always helpful, explain everything well and are focused on making my experience the best it can be. My most recent service was performed faster than I expected as I was waiting on the vehicle and they told me it would be at least an hour and a half and it was under that. The service team has been working there for years so I have a strong relationship with them.

vscfsu

May 27, 2016

Acura has the friendliest staff I have experienced at any dealership. Professional and helpful. They always provide a courtesy car to use while our service is being performed.

Cristopher Williams

May 25, 2016

Great experience as always! Benn coming here for over 25 years, most times working with Charles Boykin. He's the best! Wouldn't take my Acura anywhere else.

Xxxxxx

May 25, 2016

Excellent service experience except my maintenance journal wasn't updated. Charles explained what would be performed during the service. He concluded with a discussion of all items on the multi-point vehicle inspection checklist.

VIVIANGEL

May 24, 2016

From the moment I bought my Acura from Tony Bellomio, I have been a satisfied customer. I always return to the dealership for regular maintenance since Proctor Acura is the only place I would trust to keep my car in safe, excellent condition. The service department is courteous, helpful, and efficient. I drive out happy in my sparkling clean car, confident that it is well cared for and maintained in the best possible condition.

Holly Cochran Gressel

May 3, 2016

All around great service.!!!!! The service staff is friendly and professional. I was offered a loaner vehicle which my car being serviced which made the process much more convenient.

tknox3205

Apr 27, 2016

I drive 2 hours to have my car serviced here. They are honest and very professional. I went to a local Honda dealership to have my vehicle serviced, and was given an estimate of $600 of items they claimed needed to be done. When I went to Proctor Acura, they did not find my vehicle was in need of these items. It is great to deal with honest service people.

Favor

Apr 23, 2016

The entire service team goes the extra miles. Each service representative knows you by name. Charles, Ron, and Tony make sure you have their undivided attention and you leave there knowing your car was top priority. In addition, if I need something from the parts department Jeffery Jones takes care of my needs. I highly recommend Proctor Acura service and parts department.

Rjennl

Apr 23, 2016

Excellent. Very fast and very comfortable while we waited. Did everything I asked and even washed my car. Several amenities were available while I waiting including drinks and snacks. Very satisfied.

rdekle8

Apr 16, 2016

The service department at Proctor Acura always goes above and beyond to make the service experience a true pleasure. They never fail to offer refreshments, offer courtesy transportation and to fully explain all work done to the vehicle. Service at other dealerships simply doesn't compare to Proctor Acura.

Toya M

Apr 14, 2016

Proctor Acura never disappoints! I love the service and the people! It's been 4 years and they remain consistent. So happy I joined #TeamAcura!

Tracy, Daniels 01

Mar 23, 2016

It is always a pleasure to take my car in for servicing at the Acura dealership.Tony is an awesome service representative and we need more people in the world like him.The cashiers are always friendly and welcoming as well. I do not know her name but she treats you with kindness and great customer service.

aminamaree

Mar 22, 2016

I come to this dealership at least every three months for a variety of reasons such as an oil change or tire rotation. Each and every time I come in I truly enjoy my visit. The people in the service department are some of the most hospitable people I know and I wouldn't want to get my car serviced anywhere else. I'm a very frugal person, and I truly feel like I'm receiving excellent service for what I'm paying for. This Acura dealership has always been exceptional and I'm grateful for the kindness shown amongst the employees.

Rahul

Mar 22, 2016

I took in my car for oil change and other small issues. The service rendered was excellent and the staff specially Charles Boykin was very courteous. It is always a pleasure to take car for service to Proctor Acura.

Jessica Kruger

Mar 21, 2016

First, I love my used car that I purchased from this dealership. However, I had a concern with this vehicle and had a horrible experience with Myron. He was awful with the way he spoke to me going as far as laughing at my concern and saying "There's not a whole lot I can do about this!" Based on this alone, I would never recommend this dealership to anyone.

jkruger

Mar 21, 2016

First, I love my used car (only 3 years old) that I purchased from this dealership. Robert was very patient and kind. However, 3 days after buying the vehicle, I noticed it had rust/corrosion behind the gas and brake pedals. I contacted Robert to ask him about it and he suggested I bring it in. Alex in service was great. I was not exactly thrilled at the response I got from him but that was not his fault. He basically told me that the car I just purchased from them had more rust than I thought. However, he assured me that it was no big deal and completely normal but could not tell me that this rust would not present an issue in a couple of years. I decided to speak to the general manager to voice my dissatisfaction. Myron also assured me that it was completely normal and said that he could take me outside and show me brand new vehicles with rust. My issue with our conversation is that he sort of chuckled "I'm not sure what you want me to do about it. There's nothing I can really do about it!" This really put a bad taste in my mouth. At that point I was just done and proceeded to ask "So you're not willing to take the car back?" He then said "There's nothing wrong with the car!" I then asked "So that's a yes or a no?" He then said with an attitude "That's a no!" I had no intentions of even wanting them to take the car back. I love the car and, if the rust isn't going to present an issue, great. I feel I got a good deal and definitely don't have buyer's remorse as I put down several thousand dollars. I honestly just asked that because I wanted to see how professional he would be with his reply. He failed big time. The only reason this dealer is getting 3 stars is because I don't feel it's fair to rate them poorly based on Myron's poor customer service.

vrjackson1

Mar 21, 2016

I recently had to get service on my 2012 TSX due to the brakes squealing. The squealing started in January, and I had the back brakes replaced. One month later, I noticed that the brakes started squealing again. I could determine if the noise was coming from the front or the back. All I wanted was for the problem to be repaired. Unfortunately, I had to take my car in to the service department 4 TIMES. The 1st 3 times, I was advised that the noise was "normal" because I have open disc brakes. This response was not satisfactory because my brakes were squealing ALL THE TIME (morning, noon, and night, wet or dry). During this fourth visit, 2 servicemen rode with me so that they could hear the noise. This time, the problem was FINALLY fixed. Not only should it not have taken 4 visits for this problem to be resolved, I should have been offered a greater discount off my services.

re1111

Mar 19, 2016

Excellent service visit! I made an appointment which was honored with a smile! It's great to be able to take vehicle straight to the people that know it best. The staff is great. Tony is pleasant as always and the price is as good as it gets! A+ for Proctor Acura!!

RINADB

Mar 19, 2016

I called for a service repair Tuesday evening and received an appointment for Thursday of the same week! Tony was accommodating, courteous and professional! I love Proctor Acura!

anne

Mar 15, 2016

I've been dealing with Proctor through 20 years and 4 different vehicles, and it's always a pleasure. Just a very well-run business, with the emphasis where it should be -- on the customer.

Harley

Mar 15, 2016

Great experience working with staff! Service done in timely matter! Waiting area great filled with all kinds of goodies! Would recommend to everyone! Even washed my car!

kv

Mar 14, 2016

I've always been greeted with a smile when arriving at Proctor Acura for service. Service has always been exceptional! And you receive a car wash!!!

Stuart

Mar 14, 2016

Went into get my oil changed and tires rotated.Service was done quickly and even was offered a complimentary vacuum and wash.Even with the extra service I was out the door within 55 min.While there employees checked on me and asked if I needed anything.Alex went over the multi point inspection with me and made sure I understood what was being done to my vehicle and why.Very professional. I would definitely return.

mdxowner

Mar 13, 2016

I actually enjoy taking my MDX in for service because everyone is so friendly and accommodating and the service is always excellent. The lounge area is very comfortable with a very good selection of magazines and newspapers. The wait is never wasted time

Mincagirl

Mar 13, 2016

Had oil change and inspection. Staff is always courteous and friendly. They address any concerns i may have. Plus complimentary wash saves me time and money later.

Stinglloyd

Mar 9, 2016

Proctors changed my timing belt, replaced the water pump, changed all the other belts, did a full servicing, replaced a brake lamp, replaced the drivers-side airbag, and cleaned the entire car (the interior of the windshield has never been cleaner) in one afternoon. They not only provided me with a loaner car, but also honored a discount coupon that I had inadvertently left at home. All with extremely friendly service provided by Charles Boykin. I don't think one could get better service anywhere, any time.

Tauris

Mar 9, 2016

Great automobile service from a great local family owned company. I look forward to continuing business with this Acura dealership in Tallahassee, Florida. Keep up the good work.

The Beachy One

Mar 9, 2016

Purchasing and service at Proctor is always the same, excellent. You are always treated with respect and your concerns are handled promptly. I have my vehicle serviced promptly as recommended by Acura and it is always a pleasant experience, I drive an Acura because of the way it handles and the safety features. I have been driving an Acura for almost twenty years.

Bnf10d

Mar 8, 2016

I bought my RDX from Proctor Honda, but wanted to take my car for the wellness check to Proctor Acura...the staff at both dealerships are amazing! I was beyond pleased with my service and how nice everyone was! I was also in and out of the dealership within 40 minutes...on a Saturday! I am so glad to have bought my car from the Proctor dealerships!

Burger72

Mar 4, 2016

I always enjoy getting my Acura TL serviced at Proctor Acura.I have always enjoyed the way they treat all customers. I also take my Honda to Proctor Honda. They make me feel like family.

kim12

Mar 3, 2016

I had my car towed to Acura for an unknown problem. As always, Proctor Acura was very professional with a quick turn around time. Thanks!

Dlaawig

Feb 23, 2016

I had my car serviced last week at Procter Acura and as usual, the did an excellent job! Ron, Charles and Tony are the nicest men. I wouldn't go anywhere else!

Lunaacura2

Feb 23, 2016

I went yesterday to take my car to his B1 service and Mr. Tony helped me. He's a great person, always with a positive attitude and a very friendly. He offered a loaner so I don't have to be there waiting for an hour or so. I'm so happy with this Acura service center and the people that works there!

plm

Feb 12, 2016

I called around 10 AM one day to make an appointment for later in the week and when I mentioned the problem, Tony in service was so concerned he said they could take a look at my car that day if I could bring it in before 11:30. Charles made sure I had everything checked that I needed and that I was ready to pick up my car on time. Clarence, the shuttle driver is also a great part of the service team. Everyone is so pleasant and dependable.

Real123

Feb 10, 2016

Overall this dealership seems to be pleasant. Prices for service are in line with market. I've had service occur multiple times and even a hiccup that they fixed and would return.

redfish

Feb 1, 2016

Dropped off my 2014 MDX for oil change and tire rotation. Checked in and was on my way in about five minutes. The car was promised in three hours; they called me in two...washed and ready to go.

aggyally

Jan 27, 2016

Alex Roland and Charles Boykin have once again made my visit into Proctor Acura a pleasant one. They had me in and out in a loaner in less than 20 minutes. I really appreciate their hard work and dedication. They are always friendly when I come in. Thanks guys!

Dacura

Jan 21, 2016

Alex Roland handled this service visit in a very professional and polite manner. They had me out in less time than I had anticipated with a complimentary car wash!

gusbert1

Jan 21, 2016

Always a great experience at Proctor Acura. Charles is great to work with and is always friendly and knowledgeable. I really appreciate that they offer loaner cars on many of my visits. I will be back!

SD

Jan 21, 2016

I've been a customer for over 5 years, and always receive great service from their staff. The waiting area is also very comfortable with great amenities if you have to wait for your car.

vetcar

Jan 21, 2016

great service-timely,took care of all of my concerns and needs Charles is the best ServiceManager I've ever had. Would recommend Proctor Acura to everyone.

Cmd

Jan 20, 2016

Timely, expert care, as always. I've been an Acura Proctor customer for over 14 years and have been treated with courtesy and honesty. Charles Boykin and the service folks are professionals.Cheryle Dodd

RoxCamp

Jan 19, 2016

Kudos to the service team at Proctor Acura. Charles greeted me at my car, quickly assessed my service needs and escorted me to their comfortable waiting area. I was in and out in less than an hour. I was greeted by my sales team and other staff passing by. Charles informed me concerning the status of my car after my service and I was promptly checked out by the cashier. I was able to use the guest wifi and continue my work day while waiting for my car. Great job Team Proctor Acura!! Thank you!!

Sarah

Jan 19, 2016

I recently took my car into Proctor Acura for a standard service and it was very impressed with the Proctor Acura team. Everyone I spoke with was helpful, knowledgeable and patiently answered all of my questions. The process was quick and painless and I could not recommend the service team enough!

Aaren.g

Jan 17, 2016

I scheduled an appointment for an oil change and was immediately greeted with a friendly smile. The service was performed in a timely manor and I was offered a complimentary car wash/vacuum. When it was time to pay I was also offered a Proctors coupon to reduce the cost of my overall bill. All in all, it was a great experience.

Joe Amwake

Jan 17, 2016

The day before the New Year holiday I had alternator trouble and needed service. It was already afternoon, but I called to see if Proctor Acura could help. Tony said that they could see me immediately. They diagnosed my problem quickly and replaced my alternator while I waited. Tony was extremely helpful in keeping me informed. I was well treated and the price was right. I have never had a better experience for a car repair. I am recommending Proctor Acura to all my friends.

alyssataylor20

Jan 15, 2016

The service here at Acura was excellent. Alex was thorough on what was done to my car and what I needed to keep an eye on for next visit!!!

Tally acura mdx

Jan 13, 2016

Proctor Acura ha a great service department, they were quick, efficient and have a courteous service department. The complementary car wash is always a great treat.

Happy customer 01

Jan 12, 2016

The service department at this dealership always go above and beyond when servicing my car! Always finished on time or sooner and always address any concerns I may have in a friendly and knowledgeable fashion.

Mickey

Jan 11, 2016

It was excellent. I have dealt with 2 other Acura dealerships in the past. They were terrible. I find Proctoor Acura is far superior to any Acura or Honda dealership service I have ever experienced. ( about 20 years I have owned a Honda or Acura vehicle)

MPWACURA

Jan 11, 2016

Check in was quick. Staff was very cordial and accomodating. Service was super quick and for a great price. I had my 13 year old daughter with me and she was especially happy with the amenities, including wi-fi, TV and snacks.

1 Georgia Boy

Jan 9, 2016

Customer service by the service dept team at Proctor Acura, headed up by Charles Boykin, is the best I have ever experienced. Their contribution to the good will of the dealership is immeasureable.

Cja1125

Jan 9, 2016

I was in and out of the dealer and the people that help me where Beaty nice to me and toled me what was going on

Stagecoach60

Jan 9, 2016

This was my first visit to the Proctor Acura Service Shop and I was very pleased with the service. The service writer, Alex was very thorough and efficient. The car was accepted and taken into the shop without delay for the Scheduled A-1 Service. The maintenance and service was completed, and the car was washed and cleaned and ready for the road within the one hour estimate I had been given when I scheduled the appointment. Thanks for the fast, friendly Excellent service!WD Pybus

Toya M

Jan 9, 2016

Customer service is always amazing and the staff is super friendly! I used to have a Cadillac and since purchasing a Acura, the customer service alone will make me stay!

mdx12

Jan 7, 2016

I recently had to take my car to fix a problem it was having, not only was Tony courteous he made sure that the problem got fixed. I have been using Proctor Acura for several years now and they are always so nice and professional!

Acura23

Jan 6, 2016

Great experience here, first time returning in a very long time. I hope to return in the near future. The bathroom was extremely clean and fresh.

tfausett

Jan 2, 2016

The customer service is the best I have ever had at a car dealer ship! My saleman even knew me 2 years after I met him when I bought my car.

The Beachy One

Jan 1, 2016

Always on time dependable service with Proctor. I schedule and am seen on time. Very nice waiting area with refreshments, Wi-Fi and TV. Always clean, always friendly. Charles Boykin and staff are truly customer service oriented. Service knows my warranty information and work with that to my advantage.When we get ready to buy a new vehicle we always call Tony at Proctor and schedule an appointment to see what is available to us. This is our third Acura from Proctor, all from Tony. Follow up is excellent. The newer vehicles have so many computerized settings, it nice to just call Tony for a quick change in setting.

Dpope

Dec 31, 2015

I had my first oil change, tire rotation and general check up on my Acura MDX at Proctor Acura on December 29, 2015. The service was completed quickly, they even hand washed and vacuumed by MDX, at no cost.

Rip123

Dec 30, 2015

Charles was, as always, very friendly and attentive to my needs. He exemplifies what customer service should be. :-) when I need work done to my MDX, he's who I will rely on in the future.

Janet54

Dec 22, 2015

I have had great service at Acura. This is my 5th car and I always get great service and the people are very friendly. Highly recommended

Tallybarber

Dec 19, 2015

I had a light come on in my car. I checked the manual which said not to turn the car off with this particular light. I called Proctor Acura and was told to come on over. My car was taken back to the technician's quickly, the problem was simple and was promptly resolved. I was there less than an hour.

221drow

Dec 17, 2015

Friendly, fast, no delays. Friendly and prompt greeting, my car was serviced, washed and ready to roll in about an hour. Outstanding customer service.Thanks

Linda 31

Dec 17, 2015

Only my third visit/service in two years but a wonderful experience each time at Proctor Acura. Tony said service would take 1.25 hours so my husband and I decided to wait on the service instead of utilizing their courtesy car or shuttle. They finished in an hour while also providing a professional car wash . There is a very nice waiting area and refreshment bar with excellent coffee. The experience is always like "old Tallahassee" where they know their customers by name and Tony treats you like their most valuable customer. We purchased a Proctor Cadillac and wanting to stay with Proctor have now switched to Acura. I congratulate the Proctors and all their staff for a well run business that treats their customers well.

steinar

Dec 16, 2015

It is always a pleasure to take the car for service at this Acura service center. Charles Boykin is very courteous and professional with a friendly attitude.

Wisky

Dec 14, 2015

My car was due for routine maintenance plus I requested a diagnostic review for a couple sounds I was hearing from the car. I received honest feedback on the diagnosis and recommendations on repair options. I did not feel pressured to have the repairs done at that moment, which was great. This gives me time to plan for the repairs and have them complete on the next visit.

wheeler

Dec 11, 2015

Everyone at PA is friendly and provides efficient service. There are no negatives when it comes to PA. I would recommend them to anyone for sales and service.

Jesst

Dec 8, 2015

The staff and crew at Proctor Acura are excellent and friendly. I always have a great experience. They explain everything the are doing and have quick turnaround for service.

happyretiree

Dec 5, 2015

Just had first service on 2015 TLX. As always, the service reception was prompt, and the review of the tasks completed was thorough. New service writer, T. Alexander, was very easy to deal with. I will go back.

HB

Dec 5, 2015

I also let only the Acura dealership service my vehicle. Proctor is the dealership I chose in this area. Every visit performed quick and dependable service. The staff is always very pleasant and very professional.

johnsojc

Dec 3, 2015

The Acura products and services continue to impress me. Love my certified Acura and the sales and service team go out of their way to ensure your receive the personal and professional attention you'll come to expect as an Acura owner.

sarje

Dec 3, 2015

As always the service was excellent. No complaints. The staff was very cordial and demonstrated a positive, professional willingness to help. As it turned out, will need to order a part but the what could be completed was done so in a timely manner. Charles Boykins is the BEST!!

redfish

Dec 2, 2015

2015 MDX in for oil change and tire rotation along with a check of engine sound. Engine sound turned out to be of no concern. Finished complete and on time along with a fine wash job.

Blessed Lady

Dec 1, 2015

As usual, the services were customer-friendly, informative, courteous and professional. Continue your services in a Spirit of Excellence. Merry Christmas!!! And a Happy, Prosperous New Year!!!!Marilyn Campbell Williams

KelseyB2012

Dec 1, 2015

I came in Proctor Acura to get a new microphone for my Acura TSX. From the moment I walked into the door, the employees at Acura were so professional and kind. Excellent service!

sam

Nov 30, 2015

Mr. Tony was wonderful on Saturday November 28, 2015. Mr. Tony assisted me by getting my driver signal light fix. Although, my car is a 2009 Acura TL they still make you feel like you are driving a 2016. I really appreciate their courtesy. Mr. Tony and Proctor Acura are superb.

shdawsey

Nov 30, 2015

I had my Acura serviced this past Saturday and the service guy Tony was a great help in assisting me with the updates that my Acura needed.

Tracy, Daniels 01

Nov 24, 2015

I always enjoy the service at Acura.Tony is great and the new express service is awesome.I was able to complete Acura my homework and enjoy the warm customer service.

abby

Nov 18, 2015

My request was heard and quickly taken care of. A new tire was ordered and installed at my convenience. All the work was done as soon as possible Excellent.

cgriffith490

Nov 18, 2015

This service center is great. Everyone is very helpful and friendly. Refreshments are always offered. All employees are always very accommodating. Service is always done in a timely manner. They just make it so easy.

Jenna3608

Nov 17, 2015

The entire staff was beyond friendly and so pleasant to talk to. They made sure every single need and concern of mine was taken care of and went the extra mile to clean and wash my car before I picked it up.

johnb

Nov 17, 2015

The service department is very friendly and helpful. I went in for a routine service, oil change and tire rotation, and they made it very easy. The associate brought my air filter and cabin filter out to show me how they looked and to offer installation of new ones, but he did not make me feel like he was up-selling me or pushing products on me (which I appreciate). In fact, we agreed to replace them next time instead. He looked up my VIN and found there was a recall, which they took care of right then. I live over 60 miles away, but the service department does a good job of making it easy for me.

Mikelittle24atgmail.com

Nov 16, 2015

The online appointment system made it easy to schedule the repair. Friendly staff. The courtesy shuttle made it easy to get to/from work while my car was repaired.

tallymac

Nov 15, 2015

Alex went out of his way to provide exceptional customer service. The new system Acura has in place to complete your service within one-half hour is amazing! My MDX had its oil changed, tires rotated, cabin filter replaced, and an all-points check within one-half hour! When I'm ready to purchase a new car, I will do so from Proctor Acura.

Acurareview28

Nov 13, 2015

great service & very considerate of my time! I went in with my baby & they had my car in and out in 20 minutes! Charles was great!

amieb23

Nov 13, 2015

The service at Proctor Acura is excellent. Service staff is top notch. Friendly atmosphere each time I visit. It is always a pleasure to visit this dealership.

Hangirl

Nov 13, 2015

Charles goes out of his way to assure you that the service you expect is what you will receive. Can't do enough. Charles or Ron have taken care of my service from day one.Darryl Green played a big part.in our purchase.

Eric1238

Nov 12, 2015

Charles gives me personal attention each time I visit. the waiting facilities are excellent along with the snacks. Usually have the opportunity to visit with friends while waiting.

Greg

Nov 9, 2015

Our 2nd visit to Proctor Acura for service on our MDX. From Tony in Service, to the ladies at the Cashier window, and everything in between, a very pleasant experience. On-time, on-cost, no surprises! A very nice dealership. We'll be back.

HB

Nov 4, 2015

Everything was completed as agreed to and in a timely manner. Needed parts were ordered and delivered with next day service. The loaner car was a real blessing.

Rahul

Nov 3, 2015

Charles at Proctor Acura was more than helpful in taking care of my car. I did not have to wait long. The service was prompt. Thanks Charles and Proctor Acura.

Grandma Nut

Nov 2, 2015

I couldn't be more pleased with the service & associates at Proctor Acura! I will always drive an Acura!Everyone there were very accommodating. Offering drinks, snacks while I waited ! The young lady with the Halloween candy was awesome !!

tito

Nov 1, 2015

Appointment time kept as promise. Wait time at the comfortable lobby was appropriate. As far as getting your car serviced, is hard to beat these dealer.

Acuragirl1

Oct 31, 2015

I always receive excellent service and the staff makes everyone feels welcome. I have never had a bad experience with any service visit either in work quality or price

BenP

Oct 30, 2015

As always, service, customer care and staff are excellent. They are able to check my vehicle maintenance history, a major issue with me. The service was fast, friendly and reasonably priced. Charles checked the warranty on my old battery and found I had some credit due on my new battery purchase.

LD

Oct 29, 2015

A+ at Proctor Acura. Sales and Service are professional, courteous and helpful in obtaining end result. In my case, an MDX which I love and would highly recommend!

Rolfe

Oct 29, 2015

Proctor Acura Tallahassee has been my source for cars and service since 2007. Their service department has excellent management, service experts with both the mechanical and the technical skills so important for today"s cars and electronics, and support resources firing on all cylinders. Great, great service.

cheryl

Oct 27, 2015

By far the best service offered by a dealership. I travel from out of town and have been a customer for years. The best way to sum up Proctor Acura's service is courteous, accommodating and efficient.

vrjackson1

Oct 26, 2015

I went in for a courtesy inspection of my vehicle. The serviceman (Charles) greeted me outside with a smile and was very helpful. The service provided was timely and he explained in detail the services performed upon arrival to pick up my vehicle.

Carina

Oct 24, 2015

Had a small problem, taken care of quickly. Service staff friendly, knowledgeable and helpful. No surprise, everytime I have had an issue it had been handled.

Esther

Oct 23, 2015

Met as soon as I drove into the service lane by a very friendly service tech. Sat with Charles to go over what the check up entailed. Escorted to a very clean, comfortable service waiting area. Everyone at this dealership is friendly and helpful. I buy Acuras largely because of this dealership and it's service department.

Sigmagent

Oct 22, 2015

Great Service. Everyone was real helpful and friendly. They really took care of my every need. The waiting area was real comfortable. The free Wi-Fi was nice touch.

luc1.toussaint

Oct 21, 2015

I took my car for an oil change and enjoyed the experience. They always provide excellent service and i always recommend Proctor Acura to my friends.

Manishk0415

Oct 20, 2015

My service experience was great. The service was done very quickly. The staff is very friendly. They also have great amenities like water, coffee, snacks, television, and free wifi! I highly recommend proctor acura

ecd

Oct 15, 2015

After a regular service visit, Proctor Acura had to order a part to repair a broken door lock. They loaned me a new vehicle for the day, repaired my lock, topped off power-steering fluid, and gave me a discount. Great service, as always.

EM2007

Oct 15, 2015

Proctor Acura Service is a gem! I called to set a service appointment on Tuesday morning, and had my choice of appointment times. Less than 24 hours later my car was in and diagnosed, and repairs done in the timeframe estimated. Customer service from the staff is so good, it makes dealing with car problems a pleasant experience!

Packmule1

Oct 15, 2015

Charles and Tony were great to work with and I felt that they did not try to oversell services.Clarence is great company as the shuttle driver.

CK07

Oct 13, 2015

I purchased my 2015 MDX there a year ago and it was a pleasant experience. Now when I return for routine maintenance I'm always greeted and promptly taken care of and it's done right the first time. I highly recommend Proctor Acura!

6speedalways

Oct 12, 2015

Took my 2015 ILX in last week for its first routine service. Everyone was very professional yet friendly. I will definitely continue to use them for my car's service needs.

nancey

Oct 12, 2015

It's always a five star experience at Proctor Acura. Charles and his team of service techs are always accommodating, get the job done quickly and we leave with a clean car and a smile on our face. They always have great coffee, water, cookies and snacks. It's the little things that make the difference and this dealership shows it.

Faith

Oct 10, 2015

My experience at Proctor Acura, is always pleasant. The guys have a great attitude starting at the entrance of the curb, where I entered the property .Outstanding customer service and detailed feedback on service performed.Thanks Proctor Acura

tombeck50

Oct 8, 2015

I needed routine service and used a coupon that the dealer sent to me. The service was comprehensive and verified that everything was working and that no additional work or repair was needed. The car wash was a nice touch also.

Bill1acura

Oct 7, 2015

Outstanding, friendly, accommodating and prompt service EVERY TIME we need service; couldn't be more impressed. Charles and Tony always make feel welcome and appreciated and have our MDX washed and ready at the promised time

dhadley93

Oct 5, 2015

I recently has my 2003 Acura TL serviced at Proctor Acura. I can say that I was pleased to know that everything was checked, car sounded great, the service receptionist, both Mr. Boykin and Mr. Plymel are great people to talk to and get help right away. I was even surprised with the complimentary wash - stepping into my vehicle to find that the dirt that was once there was no more! Thanks Proctor you saved me money and time!

ecd

Sep 29, 2015

The Proctor Acura guys supplied a loaner vehicle, performed my routine service and re-alignment in record time, washed my car, and communicated in their usual super-courteous manner. My car is 10 years old with 100+ thousand miles on it. They treat it (and me) with great care! Highly recommend this dealership.

CC

Sep 27, 2015

I brought my car in immediately after receiving an emission warning on my car dashboard. I pulled up and was helped a couple of minutes after arriving. My car was taken back to the service center. I waited approximately 20 minutes before Mr. Boykin told me that a "critter had chewed through some wires." He was very friendly and told me that the repair could be quite costly. He took my insurance information in case he needed to contact them for the repair costs. I was given a loaner with no problem and was told he would contact me as soon as he knew the exact issue. He called me around an hour later with good news. The damage was not as extensive as he originally thought. I felt like I received excellent service from Mr. Boykin. I also spoke to a mechanic on my way out that talked to me a little more about the damage. I did not get his name but he was very friendly also.

vetcar

Sep 27, 2015

Proctor Acura Service Department (Charles) always takes great care of my car,extra special touches like vacuum and wash . Very timely and true to their word. Very efficient and courteous.

goodtallydriver

Sep 26, 2015

The service department handled my recall notice in a courteous, competent, and timely manner. This was a marked improvement over my previous experience at other dealerships.

tiprevatt

Sep 26, 2015

My vehicle was ready for the 30,000 mile maintenance service. Set up the appointment over the phone. Was met at the door by Charles Boykin. All maintenance was performed in a timely manner. The car was returned to me clean (spotless and shining). Every employee we met, was friendly and very accommodating. Truly, a pleasant experience. I felt the cost of the service I received was very reasonable.

Packmule1

Sep 24, 2015

Service Writers Charles and Tony are very attentive to your needs and time schedule. Kudos to the technicians that did the trouble shooting and made the repairs. They got my daughter back on the road and back to school in time for class.

Lleona518

Sep 22, 2015

The service department at Proctor Acura completely caters to the customer. I was immediately greeted upon arrival and escorted into the check in area to meet with my service rep. The waiting area had fresh pastries, hot coffee and plenty of comfortable chairs. Everything operated seamlessly, exceeding my expectations. Thanks, Proctor Acura!

lsjones47

Sep 19, 2015

This is my 3rd acura that I have purchased from Proctor Acura, and I have loved all 3. But, the most important reason for my continuing to purchase a acura is their service department. They have an excellent service department that takes care of you the minute you walk in. Charles Boykin, in service, is always there to help make sure everything is done right and that I am taken care of. I have never had to go back for anything that wasn't repaired. I will continue to own an Acura because it is a great car, but mainly for the service. Excellent service

Fluffy

Sep 18, 2015

Very friendly and took the time to drive the car with me to asses the issues that I was having. Also answered any questions I had about the operation of the car.

MaryTSX

Sep 17, 2015

Just wanted to say thanks for the excellent service from Tony and the crew. In and out in about an hour and on my way.

Toya M

Sep 17, 2015

Proctor Acura always meets my expectations! I didn't have an appointment so there was a wait but they dropped me off and picked me wit no problem and the driver is super friendly and accommodating! He truly enjoys his job! Tony always greats me with a smile and remembers to ask about my family! We love Proctor Acura!

Drive happy

Sep 15, 2015

I have always received prompt and coutous service Very accommodating Charles always. Rolls the red carpet out. I would purchase another Acura just because of the great service I have always received

dpaluszek

Sep 14, 2015

The Service team at Proctor Acura is excellent - any time I've visited them I've had an incredible service experience. The team always goes out of their on helping their customers and taking care of any issues.

MMOYE

Sep 13, 2015

The service consultant was most helpful as well as the mechanics staff they answered all of my questions and provided outstanding customer service. I was very satisfied.

appearance03

Sep 12, 2015

Took my car in to have over $3500 worth of work done. Charles at Acura Proctor assisted me. He made sure I had a loaner car and that all my repairs were done right. I've been a customer with Proctor Acura service department since I moved here in 2007. They've always been excellent to work with. Charles is amazing. Satisfied customer.

Whitney

Sep 3, 2015

This is my second visit to Proctor Acura for an oil change. Mr. Tony is always nice and friendly every time I see him. Mr. Tony always have a small chat with me, which I like. The atmosphere of the service department is great and I feel my needs are being met in a friendly and timely fashion.

Acura4Life

Sep 2, 2015

I LOVE the experience of going to Proctor Acura. Best customer service hands down. I've always been treated well. Great staff wonderful customer service.

dwalker

Sep 1, 2015

Charles ordered the part and scheduled me the next day for install! Got a free car wash too. Thank you for the great service, Proctor Acura!

RDXLady

Sep 1, 2015

Proctor Acura, Tallahassee, FL, is an outstanding Car dealership and service. I highly recommend the company, and staff (both service and sales) and will continue to use them.

Skebeau

Aug 31, 2015

The waiting experience was very good, and chill. I enjoyed being at the proctor Acura place. They should add a recharge station there, and it would be even more amazing??.

neesamaxwell

Aug 29, 2015

My car was making a noise when I turned. My husband called and made an appointment. The next day they gave my husband and car while he waited and repaired the caright and washed it! Always great service.

aselvey

Aug 28, 2015

Amazing courtesy and a fine staff - Tony is such a gentleman and car always looks beautiful after an oil change and a bath....always a pleasant experience

DedicatedTLdriver

Aug 28, 2015

Service requests are handled efficiently and effectively by all members of the staff. When discounts are available they are automatically applied on service charges. Service staff is knowledgeable, courteous, and professional. Quality of work is superior. I have never had to return my car to remedy any fault int he service. Condition of the vehicle is checked thoroughly, but I have never been or felt pressured to do additional work on my car. I have been dealing with Proctor Acura for 25 years and would not even consider going anywhere else for sales or service. As a plus, light refreshments in a very pleasant environment are offered when patrons wait for service to be completed. On this last visit, I was given a new model year loaner for the day.

katscabat2

Aug 26, 2015

Our MDX is approaching 10 years old and has approximately 115k miles. With Proctor's commitment to high quality service, we fully anticipate keeping the MDX for several more years.Thanks to Tony, Charles, and the service technicians who always do such an excellent job.

nzkiwi49

Aug 23, 2015

Charles and the entire service crew are professional and courteous as always! I trust them with my car! Service is always a good experience at Proctor Acura.

Tracy, Daniels 01

Aug 22, 2015

I would give Proctor Acura in Tallahassee a number 10.They are always willing to assist the customers with their vehicular needs.Transportation is provided if you need a ride or if loaners are available they will offer you one.Tony in service is awesome. Keep up the good work.

MDXRLX

Aug 21, 2015

Exceptional experience for scheduled maintenance, warranty repair, and recall repair on my 2014 MDX. Charles Boykin is hands down the best service advisor I have dealt with across all car brands and dealer locations throughout the country. Mr. Boykin's experience level is shown best by his ability to diagnose what is wrong with your vehicle based on your description of the problem. There is nothing more frustrating than bringing your vehicle in for a warranty repair and having the service advisor not able to duplicate the problem. Mr. Boykin goes above and beyond to ensure the issue with your vehicle is resolved during your visit. Lastly, Mr. Boykin has earned my trust by not pushing unnecessary services, a seemingly rare attribute these days.

Lisajo

Aug 7, 2015

We have purchased several Acuras from Proctor Acura in the past years including ones for our two daughters. We have always been happy with our vehicles as well as the service. I had a projected six hour wait this past week for an over 100,000 mile service. Tony was very accommodating with an awesome car for me to drive for the day. It was storming upon my return to pick up my car so he got drenched placing my car under shelter so that I would not. Thanks, Tony!

GJtalks

Jul 6, 2015

I've had several visits to Proctor Acura's service department with my 2011 RDX. They treat me like I'm special and part of the family. They are extremely kind and accommodating - also very efficient. I will go out of my way for an oil change there. They do a great job, they don't try to nickel and dime me, and every visit comes with a free car wash and vacuum :-)

cfukushima12

May 27, 2015

I purchased my Acura last April and was SO impressed with the staff at Proctor Acura. We recently took our car in for an issue with the transmission and another issue we had been trying to resolve. Tony and the staff were again so wonderful. My car drives better than it did when I purchased it!

Mary2015

Apr 1, 2015

The customer service from all departments at Proctor Acura have always exceeded my expectations.. This is my third Acura. Thank you Tony, Charles and the entire staff

NiuAcura

Nov 14, 2014

I took my 2000 3.2l Acura to the place due to oil leaking. Charles and Tony provided good advises on my car. They treat customers well.

Octavius R. Jackson

Sep 18, 2014

I have continuously had amazing customer service experience unlike I have ever experienced at Proctor Acura. My value as a customer is shown through their hospitality. I am new to Acura. I previously owned 6 Accords before converting. During my first service experience Tony showed me around the service area so I would know the section locations as well as the lobby area. He provided me with his card so I can call him whenever I needed a question asked. While my car was being serviced it was noted that a nail was in my tire. Tony called me to explain and let me know the cost. I okayed the cost of my tire repair, but he later called me back and said further examination revealed that it was actually a screw and it was not embedded in my tire (it was within the tread), so there would be no need to charge me for a repair that was not needed. That really said a lot about the integrity of Tony and the dealership. Arranging my service with Tony is always easy and whether I need a shuttle ride, or choose to sit in the lobby, or if he provides me with a loaner vehicle it is always hassle free. I also love the coupons they send out monthly. They are good reminders of various services I may need to have and the savings from the coupons have truly come in handy! Having these types of experiences eliminate me dreading to get my car service. If nothing else it only guarantees that Proctor Acura will always have me as a loyal customer. Octavius R. Jackson, M.Ed. Acura TL Owner

Orj1906

Sep 18, 2014

I have continuously had amazing customer service experience unlike I have ever experienced at Proctor's Acura. My value as a customer is shown through their hospitality. I am new to Acura. I previously own 9 Accords before converting. During my first service experience Tony showed me around the service area so I would know the section locations as well as the lobby area. He provided me with his card so I can call him whenever I needed a question asked. While my car was being serviced it was noted that a nail was in my tire. Tony called me to explain and let me know the cost. I okayed the cost of my tire repair, but he later called me back and said further examination revealed that it was actually a screw and it was not embedded in my tire (it was within the tread), so there would be no need to charge me for a repair that was not needed. That really said a lot about the integrity of Tony and the dealership. Arranging my service with Tony is always easy and whether I need a shuttle ride, or choose to sit in the lobby, or if he provides me with a loaner vehicle it is always hassle free. I also love the coupons they send out monthly. They are good reminders of various services I may need to have and the savings from the coupons have truly come in handy! Having these types of experiences eliminate me dreading to get my car service. If nothing else it only guarantees that Proctor Acura will always have me as a loyal customer.Octavius R. Jackson, M.Ed.Acura TL Owner

Ybaker87

Aug 30, 2014

I recently came into Proctor Acura to receive my A1 service on my TSX; as always everyone was so friendly, great atmosphere, and fast service. Thank Proctor Acura.

scooper750

Aug 14, 2014

This was our first experience buying from Proctor Acura and we have to say it was a smooth and painless process. Tony Bellomio the salesperson did an amazing job making the process as smooth as possible and for the first time ever we had a sales person truly take the time to explain in details about the different features in the MDX Tech package. We drove from a different city to purchase our vehicle from Proctor Acura and it was worth the drive. We highly recommend you visit Proctor Acura when looking for a vehicle. Definitely ask for Tony Bellomio because he is a very straight forward and honest person to deal with when buying a vehicle. We'll definitely buy from Tony again.

Harper007

Aug 11, 2014

We recently purchased a new MDX and love it. Robert Durand was a huge help and the best salesman I've ever dealt with on a purchase. My wife and I drove two hours to Proctor because of Robert's attention to detail, friendliness, responsiveness, and willingness to answer any and all of our questions even though we started out just as an internet lead. We will continue to visit Proctor even though we have a much closer and more convenient dealership. That is a testament to Robert's and the rest of the staff's great service.

kim.montalbano

Jul 23, 2014

We recently had transmission trouble with our MDX that called for a part to be ordered. Proctor Acura not only provided me a loaner car, but allowed me to keep it overnight! On top of that, my vehicle was ready the next morning by 10:30 am. We have owned Acura's for over 25 years and it's because of their exceptional service like this!!

2010 Callalnger

Jun 2, 2014

one of my best car buying experiences ever the people were friendly truthful and made my purchase with them fast and hassle free would recommend them to all my friends

rogers2010Challenger

Jun 2, 2014

Tony and his co workers are very helpful friendly and competent they delivered on all there promises and stuck to the agreed upon price and got me headed home in 30 min or less my 2010 Dodge Challenger was clean and full of fuel when I got there and the paper work was already done and waiting for my signature. made the trip from Pensacola to Tallahassee pleasant did not have to drive all the way home frustrated and upset thank you Tony.

tbeaudoin

Apr 20, 2014

I recently took my 2012 Acura in for routine maintenance. Charles is always helpful and a pleasure to work with. My husband and I purchased our first Acura in 2000. We have always been pleased with Proctor Acura's service.

LeeFHinkle

Apr 15, 2014

You just can't get better service than at Proctor Acura. They ALWAYS greet you with a smile, tell you when the work will be completed, offer you refreshments and, when the work is done, wash your car so it looks like NEW. These folks beat all the other dealerships in town, hands down!

enowarr

Apr 9, 2014

The services provided at this service center are excellent. Comfortable waiting room with free wireless, tv and snacks. They also wash the car inside and outside for free.

jtas44

Apr 2, 2014

Since buying our Acura from Proctor Acura. We have been back a couple of times for oil change service. The times that we have been the service and employees are always WONDERFUL! If you choose to stay while your car is serviced the wait is never that long even on a Saturday! The customer waiting area is always clean, there is a tv and free wifi, and the beverage and snacks are always great quality and super fresh! The employees are always so polite and helpful! We have never had a bad experience and would highly recommend them to anyone! This has to be one of the nicest and friendliest dealership we have ever been to.

septemberchld

Mar 20, 2014

I normally dont write reviews, but I really feel the need to express my appreciation for the great service I recently received at Proctor Acura Service Center. I went to the dealership to have my automobile serviced, and I decided to wait in the customer service lounge until the auto repair technicians completed the service. While I generally like to drop off my auto for service, I totally do not mind waiting at the Proctor Acura Dealership. The service is relatively quick, the cost of repairs is not outrageous, and the lounge area is comfortable. On this particular visit, it was storming as I parked to wait for the service center to open (I was early). I was prepared to run to the office to tell the service representative why I was there, but he directed me to drive to a covered area of the service center so that I would not get wet. I thought that was really nice. We discussed the estimate for repair and he offered me a complimentary wash and vacuum. In spite of the storm, I accepted and went to the customer lounge to wait for my auto.The smell of fresh coffee greeted me as soon as I approached the lounge. I love that Proctor Acura has a variety of beverages and snacks available for its customers. Wi-Fi is also available. For those who dont have a need for the Internet, a large flat screen television is available for viewing while you wait. My son, whose Acura was totaled in a car accident constantly complains about the service he receives on his non-Acura at another local dealership. This is because he is used to the great service he received at Proctor Acura. He was a teenager when he would bring his car to the Acura Service Center for repairs/service, and the representatives treated him with the utmost respect. That was more than 3 years ago, and he still talks about Acura service. He has even stopped taking his car to the dealership because of the lack of customer service. I think that I will be an Acura owner forever. I love my Acura and I love the service I receive from my dealer -- Proctor Acura.

gusbert1

Mar 5, 2014

The Proctor Acura service department always does a great job. Charles Boykin is always very friendly and very informative. Great facility. The fact that they offer a loaner car on most service visits makes it really convenient and allows me to go about my day as I normally would. Very pleased.

fennojj

Feb 13, 2014

Always friendly and courteous and a great clean car at the end, even when they were such short handed that day. I am bringing my MDX in for service Friday!

sandy173

Jan 23, 2014

We have bought three Acura's from Tony Bellomio. Personable experience, he gives you his full attention. He knows what he sells, must have read the manual for everything he sells. We would highly recommend Tony Bellomio at Proctor.

CharlesBall

Dec 24, 2013

The entire service team at Proctor was great. Although my car is a 2004 model they treated me like I had just bought the best car on the lot. They were super quick delivering the car before it was promised, and gave me a loaner car to get back to my office. the coffee was even great in the waiting area. When I came to pick up the car, it had been washed and vaccumed, a really nice touch that actually crossed one more to do item off of my list. All things considered, the experience would be hard to make better. The service team at Proctor was great.

Ajohnson14

Nov 25, 2013

Proctor-Acura Service Department.Proctor Acura deserves the upmost accolades. Each time I have my car serviced I feel great about that decision I made to purchase my Acura three years ago. They make you feel right at home from the time you step into the building from checking out at the register. I am greeted on first name basis, which makes me feel respected and I feel as if they value my time and money. I don't know much about servicing vehicles, but they explain everything in layman's terms so that I can have a better understanding. Additionally, I did not realize that I purchased an extended warranty for my vehicle. After giving Charles the information he immediately phoned the company so that my service could be expedited. Thanks again Proctor Acura Service Department for another outstanding job!!!!I am one happy customer. ~Anneka C. Johnson

kkelling

Nov 12, 2013

Great service that makes having to bring your car in a pleasure. Very professional without condescending attitude! Love the lounge with WIFI and/or the loaner car.

AndrewChin

Nov 11, 2013

Charles Boykin and the entire Proctor Acura Service team are incredible. The service is ALWAYS professional. The car is returned clean, Charles calls when it is ready and he clearly explains what was done.

suvonnaw

Oct 9, 2013

OMG words can't express my gratitude for purchasing a used vehicle this Proctor Acura. Mr. Robert was very professional and patience with us and Mr. Charles provided great service when it came to minor repairs for my Jeep so I'm happy I stop at Proctor Acura to purchase our used vehicle.

Dander

Oct 1, 2013

Tony was an absolute pleasure to deal with. He came highly recommended by a friend. Tony showed us exactly what we were looking for and made the experience easy. Tony is a credit to your dealership. Diane was a pleasure to deal with as well.

Dominga22

Aug 3, 2013

I absolutely love Proctor Acura! They are really professional and pleasant.I arrived at the dealership at 10:50 and I had another appointment at 11, one of the employees drove me there and I made it at 10:58. As soon as I finished my appointment they came and got me within 5 minutes. I was really impressed. They are always customer-friendly.

Zerb

Jul 24, 2013

From scheduling the appointment, to induction of the vehicle, quick and accurate diagnosis, the waiting area to the return of the vehicle after the completed servie every thing was first class and friendly. Thank youto the whole team!

ouida

Jul 23, 2013

Service was outstanding. We were able to schedule a time that worked around my employment and allowing me to use a car made it even better.

mac7875

Jun 8, 2013

I purchased an 2014 Acura RDX from Tony Bellomio recently. Wonderful vehicle and the family is happy with the purchase. Great buying experience with no high pressure selling. The vehicle was ready in pristine condition on the selling floor on the day of delivery. All paperwork was straight-forward, controls and operations were explained to me in great detail. Highly recommend the Proctor Acura dealership.MacJune 2013

melissatemplar

May 20, 2013

I have been an Acura owner for over 2 years. I have gone other places to service my previous cars but the Proctor Acura service department has won my current and future business. I call to make an appointment a day or two ahead and when I arrive they get me in and out of there quickly. As a busy professional, I appreciate that. Furthermore, when I am there, they make me feel like I am a very important customer to them. Melissa T

Susanrdx

May 20, 2013

7100 miles! Time for an oil change. Amazing! I told my Daddy, that's what we call them in the South, and I thought I heard a gasp. I was even amazed that my Acura RDX went 7100 miles safely and still had 15% oil life. A gentle ring alerted me to the need for service and that's where it started. An appointment was scheduled and a loaner reserved for MY convenience! I showed up and I am walked through the steps of the service procedure. "Have a seat! Would you like water or something to drink?". My paperwork was processed,my loaner was waiting and I was on my way back to work! Three hours later I returned to the dealership and completed the service process by paying a very reasonable fee and collected my RDX with fresh oil AND it was detailed. Charles Boykin handled the process beautifully! I didn't expect perfection but that's what Charles and Proctor Acura gave me! Well done!

claurienzo

May 7, 2013

I brought my car in for the 30 day checkup (I bought my car in February). The fact that they do this on every new car is great, and it was no inconvenience! Everyone is ALWAYS so friendly and the wait room area is comfortable. I especially like the free car wash with every service:) Since purchasing my car, my experiences have been amazing!!

daviddrake

Apr 17, 2013

All the people are very customer friendly and service is excellent, they do a quality job and I would always recommend this dealership because of their fair prices and great work!

RoxCamp

Mar 26, 2013

I brought my MDX in for its first service a couple of weeks ago. Ron met me at my car, with paperwork ready to go. Once inside, he walked me through the serviced items needed. He also asked me if I have my service coupons, but I had forgotten them at home. He saw I had my phone and asked me if I still had the email with the service discounts. I looked on my phone and I did and they graciously accepted my discount. It is the little things like this that make me bring my car and my business back to Proctor Acura! Thank you for wonderful service in a pleasant atmosphere.

lolarusso

Mar 19, 2013

Thank you Proctor Acura for the amazing job on the painting retouch and service on my 2008 ACURA TL. I can't even tell where the damage was to begin with! I also had a diagnostic test done and a new battery put in. I am very pleased. Both Ron and Tony B. were very helpful and explained everything to me to my satisfaction. Everything was ready on time and my "loaner" car was exceptional also. There is one thing - I wish you were closer to Orlando. It's a bummer to have to travel over 4 hrs. to get high quality work done on my car. I have been your customer for over 8 yrs. and Tony B. has been my contact for all work done. He has always made sure that my car was in tip top shape before I left the garage. As a single woman who knows squat about cars but lots about photography.... I truly appreciate it.Of course i could always move to Tallahassee....um, not a chance though. I live next door to Disney. oh well.Thanks againDolores A. Russo

chamberses

Mar 8, 2013

The only somewhat unpleasant part of my recent service experience was the cost- which couldn't be helped, given that I had exterior body damage to my car. Other than that, just like everything with Proctor- it was above and beyond. Mr. Plymel is a sweet man- I sincerely appreciate the kind nature of all the staff, but he really makes you feel comfortable (even when you're about to shell out a large sum of money). I refer to my car as the extravagant purchase I made during my "quarter-life crisis." I don't regret it for a moment- and the care and service I receive from Proctor reaffirms that every time. I won't buy another type of car from any other dealership (although every time I get a loaner I decide that will be my next model Acura).

inasmile

Feb 8, 2013

I have had my TL for about 7 years and I have almost 160,000 miles on my car. I moved back to Tallahassee from South Florida and I always return to the dealership for my scheduled maintenance. I am a newer Proctor member, but I am glad I associate with them. When I go in for maintenance, if there were any issues, they would let me know and provide me options. The service department would let me know if the problem needed immediate attention or if it is something that could be fixed down the road or during my next visit. I have an extended warranty and when my transmission went out, my warranty company wanted me to have someone else look at the transmission and have an adjuster come out. Charles was very accommodating and even recommended a repair shop that I could take my car too. They did a wonderful job. BUT I am NOT happy with the warranty company! lol OVERALL this is a wonderful and friendly dealership that I would recommend ANY and EVERYONE with an Acura or looking to purchase one... go to Proctor!!!

julesMDX

Feb 5, 2013

After extensive research, I purchased an Acura MDX. I wanted a vehicle that would be just as dependable at 150,000 miles as the day I bought it. Each time I have visited the service department, Mr. Boykin has handled my appointment. He is a pleasure to deal with. My appointments are always prompt. He explains everything clearly. He lets me know of any specials being offered that I may be interested in. All of the employees have been very nice. I'm so impressed with the service department and the friendly staff, that I'm certain my next vehicle will be another Acura. The service can't be beat!!

strike87

Nov 11, 2012

Proctor Acura service team is absolutely the best. You are treated as if you are the only customer. This team of professionals does more than required. Their service reminds me of this quote by Steve Jobs Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. I highly recommend this dealership with 5-STARS!

cctally

Oct 25, 2012

Service at Proctor s is always above and beyond Excellent. Charles took care of an item that was technically out of my stated warranty period. This out of the ordinary and kind gesture was simply to help make absolute positive that the recurring issue I was experiencing with a rear hatch noise was finbally nipped in the bud . Peter B. (the service dept. mgr.) was also very generous to see this item taken care of by Acura as well. Tony B. gladly came out when I came to pick up my car from service to explain a few ins and outs of the Navi system to help prepare me for a trip up into the NC mountains in the near future. It s a feature of the vehicle I haven t used much til now. I m positive finding several detination points much greater ease as well as making it quicker to get there. Thank you Tony B. , Peter B, and Charles B. very much as well as Proctor s Acura. I m back in love with my MDX. Sincerely, Chris Chrestensen P.S.: And, I appreciate the common courtesy wash as well. Just one of those little added touches you can only find with Proctor's Acura.

Dolly50

Oct 18, 2012

We worked with Tony Bellomio in order to buy the MDX. He was extremely knowledgable about the car, the phone hookup, and the navigation system. He has worked with me after the sale to get the items I needed setup with the phone and navigation. I would certainly give Tony an A+++ rating on his salesmanship.

gusbert1

Oct 8, 2012

Charles is friendly and provides great customer service. Quality of work is always great at Proctor Acura. Overall experience is always pleasant. Price is slightly higher than the average shop but they always are willing to help out where they can with service coupons, etc. Also, you get what you pay for!

lynnmichael

Aug 23, 2012

We have purchased three cars from this dealer and have recived good deals and great service over the years. All the staff are pleasant and friendly. Robert Durand is a wonderful and knowledgeable salesperson and a pleasure to deal with. The service staff, the two mentioned above and Ron Plymel, who we have also worked with recently, are prompt, thorough, and very professional. They have always properly diagnosed problems on the first try, and we always get our car back cleaner than when we took it in for service. Also, the customer waiting area is a comfortable place to spend time in while your car is being serviced, is clean and spacious, and is well supplied with reading material and snacks/drinks.

s_hannigon

Jul 27, 2012

I had my first visit to Proctor Acura yesterday afternoon and was totally pleased with my experience there. I had been noticing a scrubbing feeling when I turn the vehicle and wanted to get it checked out. Charles, the service employee who assisted me, was very helpful & thorough in explaining what he found. I must say it was good to interact with someone in a service department who didnt make me feel like I was clueless. I must also say thank you for your concierge services. I forgot about an email I needed to forward to a local newspaper before five and would not make it back home in time. However, thankfully I had my thumb drive with me and thanks to Proctors concierge services I was able to use the computer in their lobby and get the file emailed before my deadline. All around this was a very positive experience that I truly appreciate. Oh, also, on a hot summer day in North Florida the complimentary cold drinks are a plus. Thanks!

finnegan2010

Jul 23, 2012

The waiting room is comfortable. The staff is consistently helpful and nice. The job is done correctly the first time. The dealership is convenient. The Saturday hours make it easy to get car serviced.

t-townacura

Jul 23, 2012

Proctor Acura is truly embraces customer service. When I call in for maintenance, Ron or Charles remember who I am and make me feel like an old friend. Its hard to even think of buying a car from another dealership when you get this level of quality customer service and attention to detail.

lfutch

Jul 12, 2012

Proctor Acura is great! They are extremely helpful and nice. They are also fast and efficent, and provide coffee and treats while you wait! Yum!

atserpico

Jul 4, 2012

I have been driving an acura for the past 11 years and I appreciate the hard working service team. I thought I would take the time to mention that I recently took my car in for service and the team did an outstanding job. I appreciate the fact that I can use a loaner vehicle when booked in advance. Thanks Proctor Acura!

blochore

Jun 21, 2012

Friendly staff and they exceed my expectations. I feel very confident with the service provided and they explain what is needed and what they recommended.

gregrn52

Jun 15, 2012

Brought my 04 TL in for service and was greeted by Charles. He was super courteous and made sure I had a loaner car as the repairs took a couple of hours, ( had to have o2 sensor and seat belt sensor replaced). When I returned to the dealership my car was ready to go, washed and vacuumed. I live in Lynn Haven, Fl and could take my car to the local Honda dealer but I prefer the Proctor dealership even though it is 1:45 minute drive.

JanetPhiLips.jp

Jun 13, 2012

Absolutely a positive experience dealing with Mac.He knew his used car inventory and when questioned about new cars, he was also well informed. He let us take a used car for a drive and kindly and patiently told us about a new Acura TL that exactly fit our need. No pressure ever and it was if he really cared about us. We highly recommend this dealership and this wonderful sales professional.

Lriley426

Jun 12, 2012

I just leased an MDX from Proctor Acura and it was a wonderful experience. John and Myron were very helpful and answered all my questions. I have dealt with Proctor Acura for over 15 years with 7 different Acuras and every experience has been positive. They are very customer focused and very low pressure. I really enjoy dealing with Proctor Acura!

Larry Wright

Jun 2, 2012

I purchaesd my 2010 Acura MDX new from Proctor Acura in 2009 and have used them for all of my service needs. Charles has always treated me like a special customer and I have noticed that he treats all of his customers this way. A refreshing experience. Everything I needed was done while I waited a short one hour. Exceptionally good for the amount of servicing I had done. I highly recommend Proctor Acura and will most likely purchase my next, and future new vehicles from them.

Danielalee

May 25, 2012

"I purchased a new vehicle from Proctor Acura last month and I would highly recommend them. There was no pressure from the salesman, unlike some of the other dealerships I visited in the area. The team was very professional and never made me feel any pressure or rush. I compared prices to internet pricing and Jacksonville dealerships and found their pricing was right in line with the others. I would definitely recommend Proctor Acura to anyone looking for a car."

rhweldon

May 21, 2012

I purchased my MDX at Proctor Acura last year and I ve been servicing my vehicle there ever since! They are always a JOY to work with and very friendly. Whenever I have to wait, they really show you the difference. Someone will periodically come and ask if there is anything they can do for me and offer me a drink or a snack and their waiting area is always very clean. And as an added bonus, my car is always returned to me clean and looking like new when I get it back! They really go the EXTRA mile.

LindsaySolomon

May 14, 2012

I couldn't have been more pleased with my frist car buying experience. After dealing with another local dealership in the area, coming to Proctor was a completely different experience. Even though I am very young, Mac treated me with courtesy and respect. I will definitely visit Proctor again for our next vehicle purchase!

CarolynR2

May 9, 2012

Proctor Acura is a great place to do business. Tony sold us our MDX - he was very knowledgeable and courteous, spending a lot of time helping us get to know our new vehicle even after the sale was made. Proctor's Service Department is also great - easy to schedule an appointment, prompt courtesy transport to office or home, free car wash every time, and work is completed thoroughly and on time. Charles helped me yesterday and even took the time to take note of my personal challenges (was having a very bad day on many fronts) and offer words of encouragement. I love Proctor Acura!

jdparker

Apr 25, 2012

I always receive the best service from Proctor Acura. I purchased my car there 11 years ago and the process was simple and fair. I have taken my car there for service from the very first oil change. They are always friendly and helpful and explain any issues if applicable. They have always been prompt and I trust the work that they do. My car is 11 years old and runs just as well as if it were brand new. Proctor Acura has gone out of their way to make sure that I feel safe in my vehicle and not ever having to worry about the reliability of my car is worth its weight in gold.

jordanvonetta

Apr 24, 2012

My wife and I were pleased with the great hospitality and great customer service we received. All of the staff was very professional and nice to us and our son.

894amy

Apr 21, 2012

I was promptly greeted by the service agent, and he called me by name. Since I had an appointment, he knew the reason for the visit. He explained the procedures and charges, and asked if I wanted a wash&vacuum for my car. Everything was accomplished as requested and my car looked great when I got it back. It's almost a pleasure having to take my RDX in for service!

Seminoles2012

Apr 13, 2012

The people are great and the service is excellent. Ashley Wood was very helpful and I really wanted to buy the car because of her!

jimh615

Apr 6, 2012

Excellent service. Service writers were courteous, respectful, professional and knowledgeable. The technician fully explained the issue with my car and the necessary remedy, in laymen's terms. The waiting room was immaculate, modern, free WiFi, flat screen, comfortable chairs and couch and Starbucks coffee with fresh pastries, no less!!! A very nice lady periodically insured the area was clean.

cindybridges57

Apr 3, 2012

Love Proctor Acura Dealership. This is my 3rd Acura and I have been 100% satisfied with my purchase and the service I always get. When I bring my vehicle in to be serviced, I always wait until it's ready...I'm always made to feel right at home while I wait. Can't say enough about the experience...it's always been a very positive one.

carolsews

Mar 4, 2012

This is the third Acura we have purchased from Proctor Acura. In the past purchasing a new vehicle has been like getting a root canal. Not so with Proctor Acura and Salesman Tony Bellomio. He has a very good working knowledge of the product line and deals with the customer in a highly professional manner, making sure the customer is satisfied.

knzd0703

Mar 1, 2012

I am someone who hates car negotiations but loves to have a new car. My salesperson, Tony Bellomio makes this process simple and almost enjoyable for me. His first priority is my happiness with my decision and not just his commission. He is always clear about what he can and cannot do for me. I am someone who tends to trade cars every 2-3 years so sometimes this can be difficult for him to do. His figures are always accurate and there are no surprises when I get to the finance office. It is also obvious that he is trusted by the dealership because my negotiations are only with Tony. It is clear that he is respected and trusted by the company because he alone is able to make important decisions regarding my trade in and new car pricing. There are no back and forth discussions with a sales manager. He is always professional and fair when trying to negotiate my new car purchases. Over the past 14 years, I have bought 5 Acuras from Tony and 8 cars total from the Proctor dealerships. During my most recent purchase, I brought a friend with me who after seeing how easy the process was, also bought a new Acura from Tony that same day. He too was impressed with Tony, the dealership and the ease of purchasing a new car from Proctor. He went so far as to make the comment that since it was so simple, he would most likely come back to Tony to purchase his next car. Of note, this friend lives in Tampa and would consider driving here to make another purchase. I would not hesitate to recommend Tony and this dealership to anyone looking to buy an Acura or Honda.

Knoles

Jan 23, 2012

I have bought all of my vehicles from Proctor Acura since 1992, and all but one vehicle from Tony Bellomio, including a 2012 TL on January 21. I don't think any prospective customer could be unhappy with Tony's "5 star" service. In my car buying experience, he is knowledgable, informative, responsive, and patient. My purchase experience is always casual and relaxing, but professional. The business staff and the service staff at Proctor's Acura are excellent as well and continue a satisfying customer relationship.

Jrmkelley

Jan 21, 2012

Tony Bellomio is the best car salesman in the world. My family and I have bought 7 cars from Proctor Acura due mostly to Tony. Charles and Ron in the service department ALWAYS take great care of my car and me!!! In addition to my own family, Tony has been a huge help to several of my friends in their search for vehicles! Tony, Ron, and Charles are the best. Never let any of them leave. :)

ndwynn

Dec 19, 2011

Proctor Acura was awsome. Makes my buying car out of state was so simple and worry free. Thanks for a 5 star service guy keep up the good work

buyanewcar

Dec 7, 2011

Great experience buying a preowned vehicle from Proctor Acura. Mac Nolan was so personable and easy going that I never felt the stress that one usually feels when purchasing a car.

mkhill

Oct 31, 2011

These guys made this car buying experience the easiest for me thus far. I highly recommend Proctor Acura and would definately buy from them again. Thanks for a great buying experince.

neesamaxwell

Oct 21, 2011

This was my first purchase of a new luxury car. This was also my first time leasing a vehicle. Everyone I worked with was so friendly. They took the time to explain everything and even introduced me to the service department. Robert even took over an hour to explain all of functions available in the vehicle purchased. Robert also followed up with me the next day via text to see if I had any questions about the car. This was definitely a great experience and I plan on continuing a family tradition of Proctor Acura car owners. Great job guys!

cindybridges57

Oct 20, 2011

I just purchased a 2012 RDX; my salesman was/is Tony Bellomio. What I liked most about Tony was the fact he was not overbearing. That made the difference. He answered all my questions and even when I texted him after hours, he responded. He was always very positive and never made me feel pressured at all. He has great people skills. After the purchase, when I needed to come back in for Tony to take care of a couple of things, he went above and beyond even to the point of having Scott (service) ride around in my vehicle with him to determine what the noise was I was hearing...his customer service skills are stellar. My vehicles have been very well taken care of by the guys in the service department (great group of people as well); this is the third Acura I have owned and I continue to get great service.

suzette1

Oct 19, 2011

My experience with Proctor Acura was great. My salesman was Robert Durand. He was very professional, knowledgeable, and nice. Robert and the sales manager made it possible for me to afford an Acura TL. I love driving this car!

jemrockstar

Oct 12, 2011

THIS IS OUR SECOND PROCTOR PURCHASE! We loved our purchasing experience! Zero pressure sales people. Very knowledgable about inventory. They were even able to bring in the exact color car I wanted from an outside dealership. They were so helpful with the set up on features and I couldn't be more thrilled with my new car! The manager even came over mulitiple times to ensure that we received excellent service!We will forever buy through Proctor exclusivly! Thanks for my perfect car!

francine7

Oct 4, 2011

Tony Bellomio was very easy to work with and was very knowledgeable about his product. I had confidence in his recommendatons and had a good experience buying my new Acura. Certainly I would highly recommend him to anyone in the market for an automobile.

Chris

Sep 26, 2011

I have a 2006 Acura TL and taking my car in for oil changes or service at proctor Acura is always a pleasant experience. The service center managers are both terrific and understand the residual value of excellent customer care. Charlie and Ron are the best!

redwine

Aug 14, 2011

This was the second time I purchased a vehicle from this dealer. Both times I have enjoyed working with Robert Durand. He is very knowledgeable about the autos Proctor sells. He is not pushy. Instead he gives me room to figure things out and always works with me to get me the auto I want at a price I can work with.The dealership is very clean and has great waiting areas. The staff is very courteous.Highly recommend!

psysarah

Jul 27, 2011

Robert Durand was excellent to work with when I purchased my used vehicle from Proctor Acura. He stayed in constant communication with me, while at the same time not being intrusive. He also used text messages and emails, which is very important to me because I am not always able to speak via telephone. When I arrived at the dealership, the car needed the decorative trim replaced. They didn't have the trim in stock, so Myron Steen advised me to get it repaired and send him the bill. I live in another state, so having Proctor take care of this repair at a later date was out of the question. I left the dealership not really believing they would ever reimburse me, so when I received the check in the mail I was ecstatic!! Thank you Robert and Myron for making this purchase so easy for me!

perrywalters

Jul 23, 2011

sales person had lots of knowledge and was very patience with the sale . continued to look until he found the right car . I went only with intent to look but end up doing a lease . No pressure was every applied , and all parties in the dealership was a pleasure to work with . Very good on price also . Gave great instructions on electronics after the purchase was completed . Overall great experience from start to finish william walters

lakefall

Jul 22, 2011

Two years ago we bought our first Acura from Tony and we were positively impressed with him at that time and also with Proctor Acura. This is what brought us back to purchase a new vehicle, as we are sure that the last 2 years we have been dealing with Proctor and Tony have been extremely positive!We are looking forward to continuing this relationship for times to come!Peter and Susan Hoffritz

jazzpicker

Jul 15, 2011

Proctor Acura is the best automotive dealership with which I've ever had the pleasure of doing business. The staff is courteous, professional and will do everything possible to make your automobile purchase a pleasure. I have bought cars from Proctor for over 20 years and never had a problem.After the sale the service department will take care of all issues if you encounter any. The service managers Ron and Charles are knowledgeable, professional and polite.Tony Bellomio, Salesman, and Myron Steen, Sales Manager, are the best in the business and will make your buying experience a good one without high pressure tactics. I would like to thank them for helping me with my recent purchase of a new TL. Proctor Acura is simply the best.

sbarnescfp

Jul 11, 2011

Had an excellent experience wieh Proctor Acura and Tony. No hassles, really streamlined the process of buying a car and gave us a great price on our trade-in. Would recommend them highly!

msikes

Jul 8, 2011

My fiance and I went to Proctor Acura to look at a used Acura TL that we had seen on the lot when we visited Tallahasse one weekend. We emailed and Robert followed up with us very quickly AND on a holiday weekend. We were very impressed with that, but that wasn't all we were impressed with. We felt very welcome as soon as we walked in the door. I have bought a lot of used cars and Proctor Acura was our best experience yet. As people say "the small things matter" and at Proctor they believe that and we felt that. I would not ever hesitate to go back to Proctor Acura.

Paul Joanos

Jul 4, 2011

I am in my 4th Acura MDX. Each one is better than the last. Our salesman, Tony has been super and the service department has been exceptional. I will return.

Bouchelle

Jun 20, 2011

I have been a customer for over ten years and Tony is the best. I love the product and the service I receive everytime I walk through the door. Tony provided me with all the information I needed to make an informed decision and didn't push me but was patient and always available to help me. I feel very comfortable and wouldn't go anywhere else. I'll be a returning customer when I am ready to trade my car in the future. I am 110% satisfied customer!!!

pclaypool

Jun 12, 2011

Low pressure sale. Gave me all the information I asked for and all the time I wanted to make up my mind. The actual negotiation was straight-forward, the paperwork went smoothly, and they didn't try to oversell me on a bunch of stuff I didn't need. I've bought several new cars from them over the years (and several from other local dealerships) and in contrast to the others each time with Proctor's Acura it was the same, high-class process.

TDMcRae

Jun 1, 2011

It's always a great experience when purchasing a car with Proctor Acura. The sales staff is knowledgable about your vehicle and shows you all of the features and makes it so easy to understand. The business manager was extremely nice and got us through the mounds of paperwork in a very short time, even though she had a lot to explain about each form we signed. The sales manager remembered us from prior purchases and made a point to say hello and thank us for coming back to Proctor Acura. Charlie in the service department makes you feel like you are the only customer there is and you know you will be taken care of in the shortest amount of time when coming in for scheduled service visits.

kakipopepavlov

May 24, 2011

I have been a customer for 10 years and have worked with Tony at Proctor Acura. He is helpful, efficient, courteous, and informative about my cars and options related to the car. He makes doing business with Proctor easy and enjoyable. I would recommend both Tony and Proctor Acura to all friends.

ytran5

May 23, 2011

I like the way they service:quick and friendly. Robert Durand is a nice saleman. The dealer manager also gives out his quick decision and they try to give me the best rate as they can.The financial department people do their job very professional, quick, and organized.

nrambana

May 9, 2011

By far one of the best experiences I have had working with a dealership to purchase a new car. Their expertise and flexibility with financing made it painless to own an Acura. Looking forward to doing additional business with Proctor Acura. Thank you.

Bossman061

May 4, 2011

Having purchased several cars from Proctor Acura over the years, I feel uniquely qualified to say that you couldn't find a better sales member to work with than Tony Bellomio. As can be seen by his many national and regional awards, he is the ultimate professional in providing product information and explaining options available to you, the customer. It's no wonder that you feel like a "King" who has only to ask - hassel free sales discussions and vehicle test drives followed by on-the-spot credit approvals - the Proctor staff aims to please, and in my case, to retain you as a life-time customer! And it doesn't stop there, service is second to none with all work done right and on time the first time. If this isn't sufficient to convince you to consider your next car purchase to come from Proctor Acura, please don't hesitate to contact me - A Confirmed Proctor Acura and TonyB Customer Larry Champion.

katenelson

Apr 19, 2011

I have been looking at cars for about a year, I've come across pushy salesmen and rude employees. This was not the case at Proctor Acura. Robert and Mac were not only friendly, but very informed with the inventory and meeting my needs. The service department is FABULOUS! The staff at Proctor made the sale easy; I feel if i need any assistance, they are available and polite.

maminnic

Apr 19, 2011

I been a customer of Procter Acura for almost 4 years now. Each time I visit I am treated like family. They're not just trying to sell me a car, they actually care that my needs and wants are met. Whether it's an oil change or a cold bottle of water, I'm always taken care of promptly and treated with respect.

klsnoles

Apr 13, 2011

It is not a case of will I buy another car from Proctor Acura it is When I buy another car from proctor ACURA.........Overall great experience......Every question or issue i had was addressed. I was treated with respect and I will be back for my next vehicle.

mike_lawrence

Apr 11, 2011

This is the second Acura I have purchased from Proctor's and Tony Bellomio. Obviously, we are very pleased or we would not have purchased this new one. Tony is not your standard salesman, in that he tells the truth and does exactly what he promises. Proctor is also a great dealership and stands behind what Tony says. The Acura product is perfect in every way. We have not found anything that does not fit properly or any malfunctions. I would guarantee that you will be pleased if you decide to purchase any vehicle from this dealership. My name is Mike Lawrence at (850) 385-5609 if you would like to verify the above sentiments.

orthoassist

Apr 4, 2011

I continue to return to this dealership, as this is my 8th or 9th Acura and recommend this dealership and sales personnel to all my friends and family. It continues to be a great experience every time and I receive outstanding customer service and prompt delivery of my new MDX.

Georgiajones

Apr 2, 2011

My first experience purchasing a used 2010 Acura TL from Proctor Acura was very good. Mac Nolen was very helpful, personable, and was not a pushy car salesman. He was diligent about answering questions, returning phone calls when we had questions, and helping make sure everything was right. Purchasing a car is a major decision for me. I test drove several other brands of vehicles in addition to the Acura. That alone helped confirm I was choosing the right brand. Completing the sale was very quick and easy; and Mac was willing to even give a lesson on the TECH features to a new "low-tech" owner so that I could get the basic settings to my liking. I was assured the dealership stands behind its cars and is there to help any time needed.

petestone

Mar 31, 2011

Proctor Acura is full of knowledgeable, professional and pleasant people, especially Tony Bellomio. I've not had a better experience with any dealer in my vehicle purchasing life and I will continue to buy from Proctor Acura. Also, they have a terrific product! This is my second MDX in a year.

rhbowers

Mar 31, 2011

I just leased my 5th and 6th cars from Tony and Proctor. It is hard to say in words what a first class sales experience feels like. But my actions say it all. I have sent Tony at least 3 customers who have bought 4 cars. I have neighbors who own car dealerships yet, I choose to drive 65 miles to purchase from Tony and Proctor. Need I say more? Of Course! A great sales experience without great service to back it up is useless. Thanks to Charles, Ron and countless others in the service department who stand behind the product. I will be back!

Teryl W, Todd

Mar 29, 2011

My wife and I purchased a 2010 MDX with 12,000 miles. We are very happy with our purchase and with the professionalism of the Proctor Acura Staff. Our salesman, Mr. Mac Nolen, was courteous, personable, concerned that the vehicle met our needs, and very knowlegable about Acura products, and the features of our MDX, which has the Tech Package. He has good people skills and we will seek him out in the future when we need an automobile.Will ________, who discussed our trade-in with us, was polite and helpful. And Diane ________, who cared for the paper-work was efficient and pleasant.This is the fourth car we have purchased from Proctor. We appreciate your commitment to excellence and customer service! Overall this is the 8th Honda/Acura vehicle we have purchased. And our oldest daughter is now driving her second Acura TL. We love the Honda engines - especially in an Acura body!

zacapa

Mar 26, 2011

In 2009, My wife and I both obtained 2009 TL's from Robert Durand even though he's 180 miles away. Our local dealership refused to give us competitive pricing so we turned to Proctor Acura. It was a seamless, turnkey transaction, they were excellent in all phases of the process.To our surprise, they contacted us last month and made us a great offer on 2011 TL's even though our leases weren't due for another year. They picked up the remainder of the lease and also lowered our lease payments! This transaction was even smoother, we were in and out in less than an hour.Robert is an excellent consultant, highly professional and knowledgeable. Most importantly, he knows how to deal with experienced car buyers who are armed with research. They will not insult you with pricing and understand the value of your time.Even though we have been transferred and are now 300 miles away, we'll be back!

bjhoppes

Mar 16, 2011

Robert made our car shopping as simple and pleasurable as possible! He answered every question we had, plus a ton we hadn't even thought of yet!! The rest of the sales team worked together to get us in and out as quickly and smoothly as possible, and overall gave us an amazing car buying experience. Thank you Proctor Acura :)

dhweldon

Mar 15, 2011

We are repeat customers of Proctor Acura. Our salesman this time, Robert Durand, was knowledgeable, professional, courteous, efficient, and patient. His willingness to provide thorough instruction about the features of our new (second) MDX were most appreciated. A 5-star experience - as always at Proctor Acura!

dcdamico

Mar 14, 2011

This was one of the easiest, most professional new car purchases I have ever made. Tony and the rest of the staff were very professional. The entire deal took less than 3 hours. There was no pressure and they were very willing to work with me on the deal. Everyone involved did an exceptional job making sure I got exactly what I wanted on the car. Tony was very knowledgeable about the car and took time to answer all of my questions. I will definably recommend them to my friends.

shaworth

Mar 13, 2011

Just purchased a new 2011 MDX from Tony Bellomio at Proctor Acura in Tallahassee. I researched a number of different brands and models before I made the decision to buy the MDX. I could not be happier with the price or the service I have received from Tony and the team at Proctor. I'll be back, again.

Hharper350

Mar 5, 2011

I was trying to deal with my local Acura dealer. I had been unable to get a firm price from them on a TSX. One call to Proctor and I was given a price that was great and they were ready to sell a car. I had to travel over 2 hours to get to the dealership. When we arrived the car was ready to go. All they paper work had been processed and they went over the car to show us all the features on the car. They have followed up with us twice in the last 5 days to make sure we were having no problems with the car and if we had any questions. I would tell any one looking for an Acura to make Proctor you number one and only stop.

Richard Hall

Feb 22, 2011

Both my wife, Ms. Benita, and I have had a very good experience in dealing with Proctor Acura. We both are very appreciative of the professional, non-pressure, straight forward and honest way in which we were dealt with.R.E. (Dick) HallValdosta GA

thelawmayor

Feb 22, 2011

Before dealing with Tony Bellomio and the members of Proctor Acura, I, more than one can imagine,abhorred the car buying/leasing process and experience. We returned to Tony and Proctor Acura for our most recent vehicle, however, because our experience was unlike any encountered in over 50 years of auto buying. They were first, very professional and courteous. They know their product and help you understand all the various equipment in your vehicle. Tony checks with you frequently,in an unobtrusive way, to determine how the experience with the new car is going. They also work hard to find a way to meet your financial needs and expectations. In that regard they are honest and straightforward. Essentially, they are not like regular car sales people. They are consumate professionals and they work hard to maintain their excellent reputation. I would not buy or lease a vehicle from anyone but Tony Bellomio or from any other dealership unless they gave it to me free! Wayne Rubinas

newby82d

Feb 21, 2011

This is the second car we have purchased from Proctor Acura!! they are wonderful to do business with. The customer service is outstanding, they take very good care of their customers!! My wife thinks the dealership customer area is the best!! we love Proctor Acura and will refer as many of our friends as possible when they are looking for another vehicle!!

amieb23

Feb 16, 2011

Robert Durand and the entire dealership was excellent to do business with from the time I interacted with Robert on the internet until the day I picked up my new Acura (2/15/11). Their friendliness and professionalism made the transaction smooth and nonstressful. I never felt pressured and have nothing but rave reviews for Robert Durand and Proctor Acura. They left nothing to chance. Everything was provided prior to purchase. I must also say, this is a beautiful car.Annie Moore Barfield (A VERY SATISFIED CUSTOMER)

chipeddy

Feb 9, 2011

This was my first auto purchase with Proctor Acura. It began with an inquiry about a car listed on their website that received an immediate response from Robert Durand. After a couple of questions were answered an appointment was made to see the car. The car was up front & ready for our inspection and test drive. In less than an hour we signed what I felt was a very fair deal. I would recommend Robert and Proctor Acura to everyone looking for a good quality vehicle and a very pleasant buying experience.Chip

cokemeistr

Feb 9, 2011

I was upside down and had a broken transmission. So instead of paying 1/2 what I owed on the vehicle, Robert was able to get me into a new TSX for the same payments. I had to put down a downpayment, but it was almost half of the repair costs. So I am very thankful for Robert working with me to resolve my problem of being car-less. He is very easy to work with. I met with the service manager and he was very professional about setting up an appointment to get my accessories ordered and installed. Diane in the financing department was awesome. She was able to help Robert get us into the new vehicle. They make an awesome team.

keawin

Feb 7, 2011

Very good car buying experience. My family has bought all of our cars from Proctor Acura. Tony was very helpful, quick, easy to work with and most of all gave us a very good deal on our trade-in. I will definitely buy all my cars from Proctor Acura

melsag

Feb 7, 2011

I visited Proctor Acura in Tallahassee, Florida because my current lease on my Acura TL was up. Prior to my visit I spoke to Robert on the phone and he was very helpful and professional. When I arrived to trade in my old lease, they were ready for me, with all of the paperwork ready to go. Robert went over the details of the new car and the entire transaction was quick, enjoyable and very professional. I would absolutely recommend this dealer to anyone looking for an Acura. I will return when it is time to get my next vehicle.

re2011

Feb 4, 2011

A great car buying experience. My family has always bought their cars at Proctor dealerships and now I plan to buy all of mine there. Tony was very helpful, friendly, laid back- no high pressure sales, and he listened to what we were looking for. Good price for new vehicle and trade-in. I wouldn't go anywhere else!

AAWhitt

Jan 29, 2011

My experience at Proctor Acura has always been great. I have bought 4 cars from Tony Bellomio and loved each one. Tony is helpful and knowledgeable and over the past 14 years has always made me feel confident in the purchase i was making. The experience at this dealership is always professional and respectful. From my CL to my MDX to my second TL I enjoy knowing I can trust this product. For routine maintenance I completely trust the service department, it is another reason I will only drive an Acura.

jcorley

Jan 27, 2011

Proctor Acura went above and beyond with their customer service. Every person involved was friendly and ready and willing to help in any way possible. It was a very positive experience across the board and I would recommend this dealership to others.

carmcm

Jan 17, 2011

I had a great experience with the Proctor Acura staff. My salesman, Chuck Wesley was very pleasant to work with and took care of all the details in my recent purchase of a pre-owned vehicle. He was friendly, helpful and honest. I'd recommend this dealership to anyone!

Sthurmond

Dec 31, 2010

What a pleasure to do business with Proctor Acura. From the greeting I received to the wave good-bye as I drove off in my new MDX everything went smoothly. This is my second Acura from Proctor--the first being a 2003 TL. Robert Durand was friendly, knowledgeable, professional and did not pressure me into buying. He let the car sell itself. Knowing that I had looked at another make of car, Robert never once said anything against the other car. He only pointed out the positives of the MDX. He was very patient and did not try to sell me options that I did not want or need. The closing of the purchase went smoothly and Linda (I hope I have her name right) in the business office was very efficient and pleasant to work with. The tutorial session with Robert was great and I feel sure that he will be there for me for a "refresher" session as there are so many new and wonderful features on the 2011 MDX! I would not do business with any other dealership. Robert and Myron are super people to work with. Charles and Ron in the service department will become my new best friends as I would not take my vehicle any where else for service. My husband and I were both extremely pleased with the entire car-buying experience. We both highly recommend Proctor Acura and their sales, service and business staffs.

avpav

Dec 27, 2010

I bought my used Acura RL form Tony Bellomio. Not much haggling, no high pressure sales pitch routines, fair price for the used RL, and a decent price for my trade-in. It took less than three hours from the time I came in to driving out with the RL.

gelmore850

Dec 19, 2010

I am are driving my second Proctor Acura. Tony made the process easy and seamless. I told him what I wanted and basically just had to sign the lease paperwork and drive off in a new Acura RDX. He does not pressure you like a lot of salesmen do,which I appreciate. You have time to think and experience the car you are interested in leasing. If you need a new car, see Tony. You will be glad you did so.

Athey

Dec 1, 2010

We are very pleased with our recent purchase of a certified pre-owned vehicle from Proctor Acura. Chuck Wesley was knowledgeable, helpful, and easy to work with. He gave us plenty of space on our decision making. At no point in our purchase did we feel pressured or hurried. It was a pleasure working with Chuck and the wonderful staff at Proctor Acura. We would recommend the EXCELLENT Service of Proctor Acura to anyone interested in buying a vehicle.

mdx luva

Nov 19, 2010

We are driving our third Proctor vehicle. Although we live in Tennessee, we still buy from Proctor in Tallahassee. We simply call Tony and tell him what we want, and he gets it right every time! All we have to do is sign the paperwork and off we go. Tony is so friendly and trustworthy, I recommend everyone who is looking for a car go and talk to him. He is very efficient, knowledgable, and he really listens to what WE want. Do yourself a favor and see Tony. You will be so glad you did and you will never want to do business with anyone else.

ruthied

Nov 16, 2010

this is the second time I have purchased from this dealership. I live in Dothan, AL and it is worth the drive to do business with Proctor Acura. The entire staff is super friendly and everything was handled the most efficient and professional way. Two thumbs up! Tony Bellomio has certainly earned ALL of my Acura business. btw..the birthday card he sent me last week was a GREAT reminder to me of my awesome experience I have with Proctor Acura. And the timing was perfect, since it was time for me to get a new car! Thanks again!

mrumley

Nov 3, 2010

I have purchased Honda & Acura cars for over 20 years and have loved every one of them. Of all of them through the years, I have to say my all-time favorite has been the Acura RL 3.5 (2002-2004) due to the look, feel, drive and overall quality of this vehicle. I don't think I will ever own any other vehicle. Needless to say living in Orlando that after searching far and wide for my perfect next car, the search took me all the way to Tallahassee and Proctor Acrua. This was a REALLY long way to drive to buy a car sight-unseen, but with their many pictures online and then after speaking with Robert on the phone, I felt very at ease and like this was the car for me. Proctor worked out all of the numbers prior to me driving there and so I went on blind faith. All I can tell you is that when I got there, the car was perfect and just as described AND the paperwork was all completed with the numbers just as promised. With the exception of the 8 hours of driving round-trip, this was the best car buying experience I have ever had. I highly recommend Proctor Acura and Robert to handle your next vehicle purchase.

nitanai

Sep 15, 2010

I've purchased cars from this dealership for close to 13 years so I've always been pleased with the service. But my recent purchase of the 2010 TL was by far the best experience I've ever had with Proctor Tallahassee. From their quick and accurate service to the fact that they didn't give up on me even when I had given up on myself. They worked endlessly to get the right interest rate for me. I can't say enough great things about the Proctor team! I would recommend anyone to this dealership! And I love my new TL!

tgvanl

Sep 15, 2010

This is my second Acura MDX. I love the vehicle and the service has always been exceptional. The salesperson I worked with when buying my first MDX was excellent, but was no longer an employee. Tony was very knowledgable and helpful with the changes from 2007 to 2010 models. He was also extremely patient in helping me understand the changes in the navigation/information center. I live in Cairo, GA, and the drive to the dealership is approximately 45-50 minutes. If I had not had a great experience with the MDX or the dealership, I would not have purchased a second one.

angiet1

Sep 8, 2010

I had a acura about 5 yrs ago and traded it in on a M45 Infiniti and was very displeased with the service there! I expected to get the same quality of service that I had previously gotten with Acura and to say the least was very disappointed. So once my lease was up, I decided to go back to an acura! The customer service is excellent and showmanship of the cars in wonderful!

tpmajors

Aug 30, 2010

Tony is the best. We negotiated most of the sales price over the phone and had a deal worked out within one hour of visiting the showroom.I called in advance of arrival to pick up the vehicle two days later and was in and out with my new vehicle in less than 15 minutes. Try that at any other dealer!

pmbowen

Aug 16, 2010

The sales person, Robert Durand was very knowledgable & easy to work with. He gave us plenty of space & time and did not pressure us at all. It was a pleasure working with him and we would highly recommend him to any of our friends.Patrick & Patricia BowenTallahassee, FL

tallymac

Aug 16, 2010

Everything was excellent. Robert was a perfect gentleman and made the sale easy. The woman who processed my paperwork was also great. Everyone was professional, friendly, and helpful. Superior customer service! A+ experience, and I love my new 2010 Acura MDX with the Tech package!!!

havanacandle

Aug 11, 2010

We took the old acura in for a possible short in the wiring. Not only did they not charge us for this when they found nothing wrong.... they detailed the car! My husband was so impressed that he decided altho. nothing was wrong with our old car, he wanted to buy another car from these same folks. If you are that generous and gracious to a walk-in,we have to expect a fair deal and great service. A wonderful experience! Thank-you. I love the car!! Tonya Roloff

grantmcl

Jul 29, 2010

I was a little fuzzy about what was covered by warranty and certification and was surprised when I met the financial officer that I would need to shell out another $1100 over and above the agreed price to get the cover I wanted. This should have been made clear to me during the price discussion the previous day. It left me with a slightly bad taste in the mouth after what had otherwise been a fairly civilised negotiation.

pby

Jul 29, 2010

We began searching for a MDX a few months ago after looking at another competing vehicle. For almost 7 years, we were driving a Honda mini-van and loved it. It was great to stay in the Honda family because the reliability and quality are amazing. Tony was great at explaining the many features of the car and it sold me instantly. Overall, we had a good experience during our sales negotiations and felt we were treated fairly and without any pushy sales experience.

cbrown

Jun 16, 2010

It is always a pleasure to deal with Proctor Acura whether it is leasing a new vehicle or in having a past vehicle serviced. They are a reputable dealership that prides themselves in good customer relations. Tony is an excellent sales person to work with and makes finding a new car very easy. The TSX is a great car to drive as are the other Acura models I have leased or owned in the past.

jfogarty

May 24, 2010

Great experience. Highly knowledgeable and friendly sales person. The car sold itself but Robert was very professional and helpful and his orientation and explanations of all the features of the car was terrific. I had been looking at this car for a while but the favorable financing at this time made the difference. The no pressure and friendly approach sealed the deal.

jackcanes20

May 21, 2010

When I first saw the car i wanted online i emailed the dealership. Within 5 minutes i had a email and phone call from Robert, i believe his last name is Durant. He was very helpful and stayed on top of things the following day up until i bought the car. Tony who was also very helpful and very knowledgable about the car. He is the one who sold us the car. I was very please w/ the quality of car and great customer help. I couldnt have asked to be treated any better than the way i was treated at Proctor Acura. Great cars, great people, great prices, it was a wonderful experience and cant wait to get my next car there. I look forward to doing business w/ Proctor Acura in the future. Thankyou so much,Sherwood J. Atkinson IV

mcalbarr

May 21, 2010

We are very pleased with our recent purchased of a certified pre-owned vehicle from Proctor Acura. We actually made the purchase without even visiting the dealership. We saw a vehicle on their website that matched what we were looking for and the called the Dealership. Tony was very helpful and accurately described the vehicle. He arranged for the paperwork to be processed and for the car to be delivered to my office in Atlanta, GA. After a quick test drive and some poking and proding, I signed the papers and we had the new (to us) car we were looking for. We are so thankful to have stumbled upon Proctor Acura and have been blown away by how stress-free they made the car purchaseing process.

ecarrouth

Apr 20, 2010

Proctor Acura exudes integrity and the entire experience was a pleasure. This is the 3rd automobile we've purchased from the Proctor Dealerships and our family will never buy from anyone else.Robert Durand, our sales associate, was knowledgeable, kind, patient. . .and the wroking relationship among the employees was such a pleasant suprise.

Dave Parke

Apr 19, 2010

After seven vehicles from Proctors we have never had a bad experience and we feel like family. They are good folks. We have gotten Hondas, Acuras and a GMC. The only negative is the Acura and Honda dealerships are located across town on the West side and we live across town on the East side. We are hoping Acura will be moved to an East side location. The cookies are great, hope we get some.

Carlinomops

Apr 9, 2010

Mike Grinberg is my neighbor in Killearn and I recently started to search for a car for my upcoming job.I found a BMW X3 and could not believe my luck with such a great car with low miles and in perfect condition.Mike was wonderful from the beginning and went out of his way to make the entire process relaxed and easy. He personally drove the car home so I could test drive it and had all the paperwork ready for us when we came to pick it up at Proctor Acura.My husband and I will continue to use Mike and Proctor Motors for our future Vehicles and highly recommend you for your quality customer service.Thank you,Julie Miles

naning

Mar 24, 2010

This is my 5th Acura since 1992 and I don't think I could ever consider another brand--certainly not another dealership! The sales/customer service is unbeatable. The repair service team makes sure all my questions are answered and all service is to my satisfaction. Everyone there knows me personally and genuinely cares that I am pleased. GREAT TEAM! Thanks, Nancy Camp Ingram

Tiffany E.

Mar 11, 2010

I had a good experience with this dealership. Robert was a pleasure to work with. He always promptly responded to emails and phone calls and was very knowledgeable and friendly. I was trying to buy using Power of Attorney since my husband is deployed. I had a hard time getting them to accept the POA even though it was still valid and was specific to buying the car I purchased. I understand their need to be cautious and I applaud that, but from my end it was a little frustrating and delayed my purchase by 2 days. Throughout the process I spoke with several people from the dealership in trying to get the issue resolved. Most of them were extremely friendly but it seemed like one or two didn't want to speak directly with me and relayed messages through someone else. The price was good for a Certified TL with Navigation. Overall, it was a pleasure working with Robert and Myron and I'm sure the entire process would have been a breeze if it weren't for me using a POA.

rhbowers

Jan 13, 2010

The absolute best dealer/staff I have ever encountered! Purchasing a car from Tony is seamless. He communicates constantly by phone and E-mail. I have bought a lot of cars over the years and Tony is the best sales person ever! This is the third car we have bought from Proctor/Tony and we just ordered another to come in next month. Diane was great in the Finance department (no surprises). Finally, no dealership can be successful without a great service department. Ron and Charles are World Class. My wife and I look forward to seeing them. Oh, did I mention that I live 86 miles away. I have other choices but, my choice is Proctor and Acura.

Bob Meter

Dec 31, 2009

This is my 3rd purchase from this dealer. I leased a TSX in Nov 2006 and leased one for my daughter 30 days later. I just bought a 2008 TL yesterday. The service dept is what keeps me coming back. I am a salesman and my daughter is an attorney and we depend on our cars. The loaner program is a must for us. However., this dealer has cut back on giving a loaner for routine work like oil changes which I am not happy about at all. i would like them to re-think that. Even if they lose a few bucks on that for an oil change, they make it ip in goodwill. Tony Bellomio, my sales rep, is very good. He treats me professionally and doesn't play the "salesman games" so many car dealers feel they need to play. I am a very busy person and Tony respects my time. I have recommended this dealer to others. Finally, both my daughter and my wife appreciate the way they are treated by the service staff. Many auto service departments treat women poorly - big mistake as they control most of what is purchased in a household.ThanksBob Meter

WoodwardR

Dec 28, 2009

My experience with your dealership could not have been better! All your employees were extremely courteous and helpful, especially Robert Durand. I narrowed my choices from your inventory on the website. I sent a message through your internet site to get additional information about pricing and interest rates. Robert contacted me and we discussed my options. He was so polite and knowledgable. He treated me with respect from the moment we talked on the phone to the time I picked up my new car. Financing was also a snap! I completed the application online and by the time I arrived at the dealership to sign the papers, my paperwork was waiting for me. You have a great staff and an impeccably clean showroom. I would definitely refer my freinds and family to your company.

David Humphrey

Dec 21, 2009

Robert was quite helpful and I appreciated the opportunity to take the (slightly used) 2009 Acura home for my wife to drive the next day since she did not have time to go to the dealership herself. This also allowed me to experience the car on my own on the way home and returning the car the next day. All in all, it was a very positive experience.

rmurrell

Dec 21, 2009

Was a very pleasant and professional experience. Robert was extremely knowledgable about the cars and the options as well as cars from other manufacturers I was considering. We spent quite a bit of time discussing various leasing options (mostly over e-mail) and he was prompt with his replies. Never did I feel like I was being pressured to make a decision.

850acura

Nov 24, 2009

I have purchased 5 Acuras from this dealer. They are courteous, competitive, and are willing to go to extra mile to make car deal happen for a loyal client. Their service area is also excellent. The service manager Pete and advisor Charles are always treat my wife and I as VIP's. Consistent five star dealer.

askinsj

Nov 11, 2009

My wife and I just bought a new Acura TL from Proctor Acura. I'm not sure what they could do to make the exerience more pleasant other than to just give us the car instead of requiring that we pay for it. Robert Durand politely communicated with us for several weeks via e-mail. What we appreciate the most is that Robert was not "pushy". On the contrary, he was at all times pleasant and honest with us both over the Internet and in person. The same can be said for Myron Steen and Charlie Delgado. These gentlemen have helped to create a warm atmosphere of professionalism at Proctor Acura, along with the Service Managers that we were kindly introduced to. A first-class organization.

carolyn.allen2

Nov 3, 2009

Excellent experience!! I love Proctor Acura! This is my 14th car purchase from them! Their service is impeccable! I thoroughly enjoy working with Tony Bellimio, Charlie Delgado, and the service department. I always recommend them to everyone!Carolyn Allen

mayork

Sep 27, 2009

I live in Mobile, AL and it was really a "fluke" that I ended up buying an Acura from Proctor Acura in Tallahassee. I had been talking with several Acura dealers near Mobile. One dealership wouldn't budge on the price and another dealership didn't have the car I wanted. A salesperson with a dealership in Louisiana didn't even call me back. With my permission, Ft. Walton gave my name/phone number to Proctor Acura. Myron Steen called me back promptly. I had a really good feeling in talking with him over the phone. He had the car I wanted plus a price I was comfortable with, but more importantly he was extremely nice and professional. Robert Durand called and told me he would help me when I arrived to get my car. Like Myron, Robert is extremely nice and professional. He was waiting at the door for me when I arrived. It really made me feel special. Both Myron and Robert were ready for me with all the paperwork, etc. so it was a relatively quick process which was great since I had a long drive home. I can't say enough good things about Myron and Robert. They have superb customer service skills. I would highly recommend them to my friends and family.

Acuralover

Sep 21, 2009

Well.. I did it again.. I bought another Acura from Tony. Tony makes it easy! After putting 100K+ miles on my 2004 TL it was time for a new one. I was not a fan of the new TL 'look' so I was thinking about buying a certified used 2008 TL and Tony let me take it for the weekend. When I brought it back to the lot I could not take my eyes off the 2010 TSX (V6 model) and Tony encouraged me to take it for the day. I was driving a brand new, 2010, with only 40 miles on it! I loved it and came back the next day to buy it. Tony and the entire Acura team (Myron as well) were fantastic. I'm in sales and I know that I want to be treated like I treat my clients. Tony and his team do that. I have had the pleasure of recommending a number of my friends and family towards doing business with Tony and Proctor Acura. Tony has pleased them as much as he has pleased me. Thanks Tony and Proctor!

catfish1

Aug 10, 2009

Great overall experience. Did a cash for clunker deal here, and was the first such transaction for this dealership. We had a bit of a learning curve, but overall the experience was seamless. Tony was our salesman and he was upfront and helpful. We took the car for a 2 day test with no hassle. Other than the hoops the Federal Goverment required for the trade, the dealership was great. Honda products have been good to me for the last 10 years and I would not heisitate to purchase here again. I would recommend Proctor Acura and Tony highly.

fireman452

Aug 9, 2009

work was very poorly done and had to be re-done at another shop in Tallahassee and ended up stranding my family - dangerous to use these people they do not care about your safety, when pointed out they maintained this was not done by them even though I had their invoice that clearly showed they did the work - POOR service

Colonel352

Jul 10, 2009

My experience was great. I visited the dealership several times speaking with both Obie and Robert. Neither were pushy they just continued to provide me information I needed. I told them I was looking at two different makes of cars and they assisted in making the comparison between the two. They never said anything too make the other make of vehicle look bad in fact they stated that it was really my driving preferance that made the MDX look more like the vehicle I would enjoy the most and they were right.They were always friendly and helpful each an everytime I visited the dealership.

paap95

Jul 2, 2009

Great Service. Both employees goes out of their way to assist you and take care of your car problem. I highly recommend this dealership for sales & service.Purchased a 2008 Certifies TSX-with Navigation. Had problems with car not starting up on several occassions, unfortunately I loss a day from work and had to tow the car in the dealership. Found out the Fog lights in the car was never attached, causing a short in the system. The service department took care of the problem immediately and happily went on my way. Thank you Proctor Acura!E. Robinson

mrfarris

Jun 16, 2009

After extensive research, bought a certified used Acura MDX from the Proctor dealership and have nothing but positive things to say about the employees and the dealership. Everything about the buying experience was pleasant -- top notch customer service!

leonardt

Jun 15, 2009

The Service Department is always very friendly and processional. Ive always had a good experience with the dealership until this last appointment. When I called to make my service appointment I was unhappy to hear a loaner car is not offered for oil changes anymore. I think its poor customer service on Acura part to suddenly revoke this service after 5 years. This service was a determining factor for purchasing my Acura. The last 2 times I've brought my car in for service I've asked to have my tires checked due to a vibration. Each time it has been determined the weights have come off the tires and are out of balance. We paid each time to have them rebalanced. I feel the first time should have been on us but the second time should have been on Acura as I have not hit anything or driven my car in any way to make the weights come off my tires.

amykk1

Jun 13, 2009

They made the buying experience as pleasant as possible. The vehicle we purchased is in excellent shape inside and out. Every department was helpful in explaining the process and how Proctor Acura handles the sales and service at their dealership. Thank you.

Daredevil

Jun 12, 2009

The reason why I gave the rating I have was because I enjoyed the fact when I got on your web site it was easy to explore. I even like the fact that you have an online cheat service just in case you have a question about a vehicle. It was very impressive on how quick a representive call me after putting in my request on a vehicle I liked very impressive.Finally after I got to the dealer I was greeted with a smile and was offered something to drink and I was shown to a seat while I waited for Robert the salemen who sold me my wonderful Acura TL. Everyone loves my car and so do I people tells me that this is a good car to have and that they haven't heard of them having any major problem I hope they are right. I do want to thank Robert,Myron,and Charles for a pleasant visit. Mrs. Yolanda Hill

carloshenley

Jun 9, 2009

Being in sales myself, only in Information Technology, I applaud the effort this dealership goes to provide a quality experience. I usually deal with 4 to 5 people at this dealer when engaging in service and sales.. Everyone is concerned about providing that quality experience. Everyone at Proctor is fantastic. Great job guys!

dstorck

Jun 8, 2009

Charles Boykin is absolutely the BEST!! I am always impressed with his product and service knowledge. He has been taking care of me for some seven years now and I have never been disappointed. You can trust Charles with your service needs. My most recent service experience was the 105,000 mile check on my 2003 MDX. I have been driving to Proctor from Panama City every 15,000 miles, when I could go to a closer Acura dealer. Charles is the reason. Thanks again Charles.

frentz

Jun 5, 2009

I have been dealing with Proctor Acura for almost 10 years and have purchased two cars from them during that time. All service done on those vehicles has been done by Proctor Acura. I have always been completely satisfied with the service results, the professionalism of the staff, and the ease of doing business with them. Some minor mistakes have been made during some service visits but it has always been corrected very quickly, with no charge, and with profusive apologies that it was not completely right the first time. They are the best dealership I have had the pleasure of doing business with bar none.

JPocock

Jun 3, 2009

We would highly recommend Proctor Acura, and Robert Durand in particular. Our experience was so positive that my mother in St. Petersburg is already hoping to buy her next car from them.

vivskivs

Jun 2, 2009

It was a wonderful experience and the folks there are always helpful. I really like the service and friendly attitude. Whenever I come in to the shop, the service folks help me right away and I dont feel like I am getting ripped off. They also take the time to explain everything.

mmperryman

May 30, 2009

The service at Proctor Acura is why I gave ratings of 5 (Great). Ron was very professional during my visit. He let me know up front that the cost for the B1 service on my RDX would be higher because of the oil. This attention to detail is a characteristic of the high quality service provided by Proctor Acura.

KAllissonLogan

May 27, 2009

Obie is fantastic! The moment we arrived on the lot, Obie greeted us warmly and made us feel welcome. He is very knowledgable of the products and did an excellent job of uncovering our needs and objections without making us feel like he was trying to "hard sell" us on anything. Obie was very accomodating and the entire buying process felt more like a conversation amongst friends. Myron was also a pleasure to work with and we were impressed that Randy also stopped by to introduce himself and thank us for our business. We have been loyal Nissan owners for years, but thanks in part to the extensive information Obie shared with us about Acura, are now already thinking about our next Acura purchase! Before we arrived on the lot, neither of us were familiar with the RDX that we purchased - it was not even in the running for what we were considering to purchase. We will definitely reccomend your dealership to others and plan to have our vehicle serviced there as well. Many thanks to Obie and the team for making this our most enjoyable car purchase experience yet!

saab321

May 27, 2009

Since I've had my Acura, the service I've received at Proctor Acura has been great. The service personnel is always friendly and go out of their way to explain in detail the issues relating to my car repairs. The shuttle service is always available to take me back to work and to pick me up when my car is ready. One of my friends who had an Acura, but now drives a BMW stated she misses the great service she use to get at Proctor Acura compared to the medicore service she now receives at other place. I also love the fact that every time I get my car serviced my car also gets a good wash and vaccum. Keep up the great job.

BarryJWebster

May 23, 2009

I called at 8:20am and asked if I could get my car serviced that day and they said yes so I took it right then, the shuttle was ready to take me right to work, they serviced it quickly and efficiently, the shuttle was available to pick me up on my timeline and bring me back to the dealership. Great job! Service department is consistently professional and great to deal with...I have recommended numerous colleagues to Proctor Acura because of the great products (solid cars) and excellent service department. They do a great job. Thanks!

Triciann

May 20, 2009

I am so pleased with the service I receive at Proctor Acura. I feel like I can ask questions, I know my car will be serviced with care and quality products. I trust the staff to tell me the truth about the car. Charles usually takes care of me and he tells me what the wait time is. The waiting area is very comfortable. He gives me options when I have choices to consider. He works with me on when to bring my car in. I actually don't mind getting my car serviced because it is a pleasant experience.

francine7

May 19, 2009

The service department at Proctor Acura has been excellent. Charles and Ron are unfailingly helpful -- They repeatedly go out of their way to make my visit as pleasant and as convenient as possible. We've had a tricky situation where mice were making nests in my engine and causing all kinds of problems, but the folks at the service center have been creative and persistent in seeking a solution. I would highly recommend Acura automobiles and Proctor Acura service to my friends --

evaristo

May 17, 2009

The service department at Proctor Acura is the best I have ever dealt with. Charles and Ron always treat me as if I was buying a new car each time. Their professionalism and courtesy knows no boundaries. I highly recommend them to all my friends and acqaintances. Proctor Acura knew what it was doing when they hired these two.

jbowers

May 14, 2009

Proctor Acura is a great dealership. From sales to service it is top notch. You are always greeted quickly and someone is always available to explain everything to you from sales to service. The service dept always has a loaner vehicle available and the service is exceptional. Thank you to all of the Protor Acura team.

adamjoo

May 12, 2009

I did not purchase my Acura from this proctor, but I do have it serviced there. They are friendly and courteous. They honored the remainder of the warranty without hassle. I don't mind waiting a couple of hours at the dealer, they have wifi, TV, drinks and some food stuff available. They also have a shuttle that take you home and picks you back up. I am thoroughly pleased with their service so far.

tfrazier5904

May 9, 2009

Robert followed up with several e-mails after my first inquiry. When I called he looked around the car. He described one of the scatches it had while I was on the phone and said there were no dents. This was correct. He was very attentive and polite. At the dealership there was a misunderstanding about leather seat. When I showed Robert the add showing the leather seats,(after looking at the photos I could see the seats were not leather, although it was not obviouse)he ask what I would offer without the leather I told him. Mr Proctor came out introduced himself and accepted my offer, even though I was over 200 miles from home he didn't try to get afew hundred dollars more from me. Which probaly would not have worked and definetly whould not have left me with the good impression of him that have now. I got a good car at a good price and without the hastel I had at other dealers. I was left with a vert high opinion of this salesman and dealership and will tell others.Tom Frazier

alm12redpit

May 7, 2009

Proctor's is by far the most professional and honest dealership I have ever been to. I always feel like top priority and all of the staff is so happy and polite. The service is top quality and very timely!! Love the complimentary wash and vacuum EVERY time too!

Piggy791

May 5, 2009

As a military service member and internet customer, I found out about Proctor Acura through the USAA Car Buying Service. Through the car buying service, a good and fair price was established upfront and before we even initiated contact with the dealer . . . which made for an easy and negotiation free experience. The internet sales manager, Robert Durand called right away and setup a test drive for us of not only the Acura RDX we were looking at, but also offered and acquired a Honda CR-V ex-L that we mentioned we also wanted to test drive. Robert was polite and professional as he never bashed the other brands of cars we planned to test drive, but simply let the Acura speak for itself as he encouraged us to push its limits during the test drive. Robert was also easy to deal with through email and phone at almost any hour of the night which made it easy for us to purchase from Proctor even though we are stationed 2 hours away in Alabama. The Finance Manager, Will Benedicks was also very helpful in finalizing the financing and working with us to get the vehicle titled in our resident state of North Dakota. Robert and Will had all the paperwork ready for us to sign and the vehicle prepped and waiting for us when we showed up to take delivery. Overall, we are very satisfied with our purchase and enjoyed dealing with Proctor Acura in Tallahassee.

aaliyah

Apr 22, 2009

Mr. Ron was very pleasant and courtesy both over the phone and in person. And the rest of the staff I came in contact with were friendly. The service department was prompt and professional with their service. Ron explained to me everything that was going to be done to my vehicle and the price, so there were no surprises.

dpaluszek

Apr 14, 2009

Service people at Proctor Acura are always friendly here and definitely look forward to working with you. When I first bought my TL, I had a paint problem in the back corner where the body meets the glass. After meeting with the Service Manager, he immediately escalated it and received authorization to take care of it. Within a day, Bryant's Body Shop fixed it and it looked like new.

nole64

Apr 12, 2009

Both Ron and Charles are great to work with. They have always been courteous and helpful. I am not surprised this dealership is so highly rated. I really appreciate getting a loaner and also the phone call when my car is ready. It has been washed and vacuumed. I can't imagine taking my car anywhere else for service--though it is a little pricey, it is definitely worth it for the quality of the service.When we bought the car a little over a year ago, we worked with Darryl, who made the experience pleasant rather than an ordeal. I will definitely go back to Proctor for my next car.

joydoyrum

Apr 9, 2009

THIS IS THE SECOND CAR I'VE PURCHASED FROM TONY AT PROCTOR ACURA. ONCE AGAIN HE AND THE FINANCE DEPT. MADE IT A PAINLESS, PLEASURABLE EXPERIENCE. THEY DID ALL THE WORK AND FOUND ME THE BEST FINANCING AVAILABLE. EVERY DEALERSHIP SHOULD BE RUN LIKE THIS.

terryjames

Apr 9, 2009

Robert was excellent. He was very knowledgeable and courteous. Robert was not pushy and informed us about the pros and cons of the vehicles we were viewing. I would definately recommend Proctor Acura to friends.I will be back to buy another vehicle.Matt Terry

reeds0401

Apr 7, 2009

The service at this dealership is wonderful. My wife and I are certain that our next Acura purchase will be done at Proctor. The service representatives are very knowledgeable and honest. Eventhough are vehicle in no longer under warranty, we cannot imagine taking our vehicle elsewhere. Thanks a lot gentlemen you're the best!!!!!!!!!!!!

hoocat

Apr 4, 2009

Ron was very courteous. He gave me a loaner for the day. He called when the service was completed to inform me of what had been done. My Nav system had been acting up but of course was working fine when they tried to find the problem. They called the Nav people and did a system run through to check it. Ron assured me that if I had problems with it in the future just to bring it right back and they would look at it again. The service department lets me know they are always there to serve me. You can't help coming out of there with a smile on your face!

850acura

Mar 31, 2009

In and out in 20 minutes, I had no appointment, battery was acting up.Service changed the battery, ordered me a new terminal cable, and the car was good to go by the time I finished my complimentary muffin. I always get consistent great service at this dealership.

vscruggs

Mar 24, 2009

I would definitely recommend Proctor Acura dealership. The sales persons are very friendly, especially, Obie. We did not spend all day haggling over prices. We found what we were looking for and Obie made it happen. Vehicles prices are very reasonable.

schinman

Mar 22, 2009

We appreciate the use of a loaner while our vehicle was being serviced. The service was right on time with the estimate I was given. When something was found that needed additional work I was called and asked to okay the work. The only thing not done was the maintenance light was not reset. It is still on.

carloshenley

Feb 17, 2009

I have either leased or owned 3 vehicles with this dealer. Over the course of my lifetime, I have dealt with Ford, Lincoln, BMW and 2 Acura Dealerships. Overall, Proctor Acura and Obie Oberman are the epitome of what a true business relationship should be.

jennghay

Feb 6, 2009

I took my TSX in for its first oil change since I bought the car. I was very impressed with how friendly everyone was, how quickly they took care of the paperwork, and how convenient the shuttle service was. Also, the price was especially good because I had a Web coupon. I really appreciated that because money is tight for everyone now, including Proctor Acura (I imagine). I have to drive to the other side of town to have my oil changed at the dealership, but I'll continue to do it because it was such a pleasant experience.

Leigh Fairbank

Feb 6, 2009

I purchased my MDX from Procter Acura and have taken my car there for service relegiously except when out of town...The service department goes out of its way to accommodate my needs and especially Charles Boykin. Needless to say they always accomplish in a timely manner and if needed provide a vehicle for my use. I highly recommend this dealership and my next vehicle will be purchased from them. Thank you!Leigh FairbankSopchoppy, FL

TLHbuyer

Jan 30, 2009

David shows a lot of patience and I really enjoyed discussing with him face-to-face or by email. The negociations took several weeks, because I searched several dealers, and I was very satisfied with the final price. David explained carefully all the features of the car and answered promptly to my questions following the sale.I highly recommend David, you can see you are dealing with someone with graduate studies by the way.

settlementplanner1

Jan 10, 2009

Wow, what an experience. I had been communicating with Robert for about 4 months to work a deal out on my Acura MDX before the purchase. I have probably shopped around with 8 different dealerships prior to choosing Proctor Acura and Robert. Ultimately, my only complaint is that I live 4 hours away and will be unable to have my MDX serviced at the Proctor dealership.From the initial inquiry, Robert clearly answered my questions and assisted me with the diligence and professionalism that you would expect from a Tier 1 dealership. We never felt like we were being ignored or misguided, and he made us feel like we were respected.My wife really enjoyed the patience and level of personalized attention that Robert gave us as well. He listened to our needs and skillfully matched us to the vehicle of our dreams and budget: an Acura MDX with the Sport and Technology Packages. When we arrived at the dealership Saturday morning and walked into the showroom, our Aspen White Pearl w/ Bordeaux MDX was sitting on the blue carpet with a giant red bow (requested by me for my wife) on it. The paperwork was ready for us to sign and the truck was freshly bathed and waxed. The paperwork process was easy-breezy with Myron Steen and everything was explained thoroughly. Once we were done, Robert took us to the MDX and went over the vehicle. WOW, there are a ton of features in this thing! Robert's presentation was clear & concise and made it more simple to understand. In the weeks following the sale, we have called Robert a few times with questions and he has continued to be most helpful. We feel that we are valued and respected even after the sale. Robert and the other dealership staff were extremely polite, friendly, and helpful and we are extremely grateful. Thanks for the cookies by the way! We would HIGHLY recommend Robert and Proctor Acura.

abusylittlebee

Jan 7, 2009

Charles was an excellent example of what people expect from customer service. He was helpful, friendly and knowledgeable. He went out of his way to explain the details of the service performed on my vehicle. Most importantly, he did not talk "over my head" even though I had limited knowledge on servicing a vehicle. I would definitely recommend Acura because of my great experience and the excellent customer service received. Kudos to Charles in Service!

VIVIANGEL

Dec 23, 2008

Thanks so much for your excellence and friendliness! I love my beautiful 2006 bright blue Acura RSX and Proctor Acura! I am always welcomed and treated like a cherished member of the Proctor Acura family. I drive out with my Acura purring and sparkling clean.

KTD

Dec 18, 2008

I bought a pre-owned certified Acura TL from Proctor Acura. My experience was totally positive. David was very knowledgeable on the car and the pre-owned certified program. He worked to find me a car that met all my criteria (age, condition, miles, price, etc.). When he delivered the car, he went over everything with me and showed me how to set-up my blue tooth with my cell phone. I was pleased with the price I got for my trade-in too. I am not local to Tallahassee so this was a long distance transaction. David handled everything and all paperwork was delivered to my home for me to sign and return. Dealing with the entire Proctor team was a pleasure and David was an extremely knowledgeable and helpful salesman.

Stephen Collier

Dec 17, 2008

I purchased a 2005 RL at a reasonable price. I have taken it in for services and I have been very pleased at the professionalism of the staff. Customer service is priority one at Proctor.I have no complaints or regrets. I am recommending Proctor to my friends for their automotive needs.

lynnmichael

Dec 9, 2008

We just purchased our third automobile from Proctor Acura, and worked with Robert Durand on the last two purchases. Robert is great to work with, is extremely knowledgeable about the features of the vehicles, and is a good teacher when going over the things we need to know about our car. We feel comfortable that we can go back to him with questions and to get additional information.Obtaining service for our cars has also been a good experience, and Charles Boykin and Ron Plymel have always been friendly and helpful. I purchased my first car at Proctor Acura from Charles, and he is terrific in the service area.

mmperryman

Dec 8, 2008

My rating for all the categories is the maximum of 5 based on my experiences with the Proctor Acura Sales and Service teams. Sales: On my initial visit to purchase my 2008 RDX I was greeted by Mr. Durand and he was very professional and patient as he answered my questions about the models and pricing for the Acura models available. His knowledge of the Acura product line allowed him to assist me in making my selection of vehicle to purchase. He asked questions about my preferences which allowed him to determine whether the vehicle was the right price and had the options I wanted. After the purchase he assisted me with setup for my car door lock settings and the hands free link. He always returns my calls and says hello whenever I visit the dealership. I mention to my friends and family my positive experiences at Proctor Acura and recommend they consider Proctor for their next vehicle purchase. If I should purchase a new car in the future I will seek out Proctor and Mr. Durand. Service: Mr. Charles Boykin assisted me when I had to get my car serviced when the alert system indicated a tire pressure problem. The second visit was regarding the lighted visor mirror on the passenger side of the car. He was helpful and patient and did not consider the mirror light to be too insignificant to bother with. Eventually, the entire visor had to be replaced and he scheduled the replacement quickly for me and I did not have to make repeated trips to get it done. The third visit to service was for an oil change and even though my car had less than 4,000 miles he arranged for me to get a free oil change. This was very much appreciated by me. This is an example of the high quality of customer service at Proctor Acura. I would also like to mention the ladies in the cashiers office. They are always friendly and courteous with me.On my visits to Proctor Acura I have observed how the personnel treat other customers and they are always friendly, courteous, and helpful. My perception is that their behavior is consistent towards all their customers and given the current economic environment this contributes greatly to building customer loyalty for the Acura brand. I have owned two other Acuras (Both purchased in another state) and the vehicle I replaced with the RDX was a 1991 Integra. Prior to making my final purchase decision I asked about the customer service and service ratings for Proctor and Robert answered my questions about the ratings received by the dealership. The customer service/support provided by the Proctor Acura dealership is one of the main reasons I decided to buy my third Acura from the dealership.

robertcupp

Dec 8, 2008

My wife and I traveled from Tulsa to this particular dealership to buy a specific car. We negotiated the price before visiting. We were concerned that there may be things wrong with the car, but Robert was very honest and delivered exactly as promised. We flew to Florida and drove the car back. We were very impressed with his professionalism and willingness to help close the deal. We had other options, but the comfort level we got from this particular individual was the reason we chose this specific vehicle.

rhm

Dec 5, 2008

Proctor Acura is a very good dealership to do business with. Staff, including sales rep., and Myron who handled the paperwork, are very professional, courteous, and helpful. Overall, a good experience, quality product, and good value. And, they have been around quite some time and seem to care about reputation - this is the 2nd car I've purchased there. The first was 15 yrs ago. I would recommend Procter.

dancinginthegap

Dec 4, 2008

My experience with Proctor Acura has been nothing but pleasant. I appreciate the help and expertise of Robert Durand who sold me the vehicle I desired and love to this day. He was very professional and customer service oriented, and it was evident he wanted me to be 100% satisfied with my purchase. Also, the entire process of my purchase went smoothly. In general, I have had a great experience with Proctor Acura. The service personnel are extremely friendly and I know that when I bring my vehicle to the dealership, it will be taken care of with the utmost care. I just hope that when I move from the area, I receive the same service as I've received from Proctor Acura.

brianclare

Dec 3, 2008

Best experience I have ever had at a dealership. Car is exactly what we wanted. Everything was negotiated on phone. We drove 4 hours to pick up car, because it was such a good deal. The salesperson, sales manager and even the mechanics spent time with us to make sure we where completely satisfied.

mlruden

Dec 3, 2008

Proctor Acura made my car purchase simple. From start to finish Robert Durant was there to help. I felt comfortable every step of the process and did not feel pressured or intimidated at any point. I highly recommend Proctor Acura for their professionalism and customer service when purchasing a car.

sdsmith

Dec 3, 2008

In a day and age where Customers are often taken for granted and undervalued- I found Proctor Acura to be quite the opposite. Robert Durand is one of the best spoken, most professional sales people I've ever had the pleasure of working with. I feel that he genuinely cared about earning my business, and did all that was possible in order to do so. Myron Steen also did an excellent job, both he and Robert treated me as if I were a friend and not just another car sale.I would (and have) reccommended the services of Proctor Acura to many of my friends and family members.My only regret is that I live 3 hours from Proctor Acura- and will not be able to have my Acura serviced there.Warm Regards,Shane D. Smith

laharlson

Dec 2, 2008

In February 2008, I began searching for a 2008 Acura TL. I had my last vehicle for 12 years and was ready to purchase an entry level luxury/performance sedan. Living in a fairly rural area, I started requesting quotes from dealers within a 300 mile radius from where I live to see what kind of deals could be had. I knew that this was the last year this generation TL was going to be produced and I was hoping to find a good deal. The Acura dealer closest to me was not ready to deal. I sent the request for a quote on a Sunday and within 15 minutes on a SUNDAY Robert Durand from Proctor Acura of Tallahassee called me with a quote, and it turned out that none of the other quotes I received were even close. I wound up having to drive over 2 hours to pick up my car but it was so worth it. The entire process from start to finish was as smooth as silk, down to even being able to get our actual license plate at the dealership the day I picked up the car instead of having to use a paper tag. Robert was patient (I am a little obsessive sometimes) and he answered all of my questions at almost any time of the day or night. We received nice thank you gifts from the dealership as well. I give Proctor Acura of Tallahassee and Robert Durand my highest recommendations.

Pam Alonso

Nov 26, 2008

This is my third vehicle from Proctor Acura. The reason I keep going back is because of the great service, friendliness of the staff, service department is always accurate and on time.I would highly recommend this dealership to anyone. Great prices and a overall nice dealership.

cctally

Nov 23, 2008

To whom it may concern:To whom ever may be reading this review:If you are in the market for a new Acura (I highly recommend a TL) and want not only the best deal but a dealership that is focused on customer satisfaction for all the days that you own the vehicle, then just see Tony B. at Proctors Acura. Should you decide for what ever reason to travel or search any further than our home town then your just wasting your time. This dealership has a top notch service department as well. The service department fully details your car inside and out for what ever the reason you may have it in for, even routine oil changes. And, while you may be waiting for your car, the customer lounge has plenty of hot coffee, several types of high quality tea, fruits, snack bars, fresh pastries or cookies to go along with your beverage. Prefer honey instead of sugar with your hot tea? It's there to choose from as well.What are you waiting for? Call Tony now at Ph. (850) 574-660!!!! Or better yet, just stop in and see him. He's always super friendly, knows the Acura line to the 'T', and there's never any high pressure sales pitch. Once you check out an Acura, you'll see why there vehicles pretty much sell themselves.On a side note, I needed a small body part for my 'TL' this past week. I called Proctors parts department about mid-day to check availability of the part. Although it wasn't in stock, the parts rep said he could easily have it there by the next morning. So, I went ahead and order it by phone with no advance payment required. Believe it or not, the part was there as promised waiting for me to pick up the very next day at 8:30AM.What more or better could you ask for in a dealership who I can only highly recommend as yours and my Acura dealer. Sincerely,Long, long time Proctor's customer & Honda gone Acura Lover - Chris C.

A Siegendorf

Nov 22, 2008

I have been dealing with Proctor Acura since 1995. The salesmen, managers and service technicians have consistently been courteous, helpful and efficient. I am now leasing a 2008 RDX and have owned or leased five other Acuras and my daughter is on her second MDX. The cars are ultra-reliable and with one or two exceptions, have only been "in the shop" for routine maintenance. In the one instance of a major problem (a transmission failure in my wife's 2002 CLS), the local Acura dealer relaced the transmission at no cost to us. I also enjoy working with Proctor Acura's Sales Mgr., Tony Bellamio; very knowlegable and extremely accomodating in finding a requested vehicle and then arranging appropriate leasing terms or financing. I have referred a number of friends and family to Proctor Acura because of the quality of Acura and Tony's outstanding service.

kelleyr

Nov 21, 2008

Tony is the best salesman I have ever met. I have bought cars from him for many years. If he ever left I don't know what I'd do because I really trust him. (Maybe even not buy an Acura again.) He is the reason I keep coming back again and again. I recommend him to all my friends and family. Also, Charles and Ron in the service dept. are kind, friendly, and efficient. Way to go Proctor Acura!!! Thank you so much.

smunyon

Nov 17, 2008

Clearly, I was more than pleased with the service provided by Proctor Acura, but I was most impressed with how they let me "shop". I had very specific criteria, which included a tight budget, and Obie (and friends) worked within those constraints. I had been to several car dealerships with my "list" and they politely hurried me off the lot and did not return my phone calls. Obie was willing to do an internet search for me and follow-up when he found vehicles that met the criteria. From my experience, it is difficult to find people who will "work" for the sale, but I certainly found that in Obie and the Proctor team. Next time we'll start at Proctor Acura and let them do the searching for us!

Helen A. West

Nov 14, 2008

I've been a more than satisfied customer of Proctor Acura for several years. Their focus is on the auto's performance. They have skilled technicians that know my car's engine and want to keep me safe and running smoothly. Generally, I sit and read while my car is being serviced. The waiting room is clean, convenient and comfortable. Of course, having coffee and snacks ia a lovely bonus.The BEST thing about the service department is the competence and sincere desire to put me in a safe car! Charles Boykin is not only a professional, he has a delightful disposition and willingness to insure that my experiences are always A+. No one has tried to get me to 'chunk' my car and get a new one. They seem to care about circumstances and pocketbook. (hard to find)When talking with friends about cars and repairs, my friends who do not own Acuras tell me they wish they did!Sincerely, helen A. West

jjingram

Nov 11, 2008

I have purchased 3 cars from this dealership and due to the service, staff and quality of Acura, I am and will forever be an Acura owner. The staff is always friendly and eager to please. I always feel valued and appreciated with each and every trip there. Charles makes taking my car in for service a piece of cake!