Used Cars for Sale at Radley Cadillac in Fredericksburg, VA

Charles

Feb 15, 2016

i am very pleased with Radley personnel and the work that they do. I WILL CONTINUE TO DO BUSINESS WITH RADLEY.

Lisa

Feb 12, 2016

Very happy with the service this time. The staff always treats you like family. Would recommend this dealership to anyone.

Burr

Feb 9, 2016

GREAT SERVICE & PERSONNEL AT THE DEALER SHIP,,,,PERFORMED ONLY WHAT I ASKED FOR & DIDN'T TRY & SELLME ANYTHING I DIDN'T WANT OR NEED.I'LL BE BACK.

Garrett

Feb 9, 2016

I was able to obtain the last appointment of the day. I ensured the Service Assistant I would be on time and I acutally arrived to my appointment an hour early. Service was fast and my SRX was clean and ready to go by 4:30PM. My only recommendation would be to keep more Tire Shine in stock, that really let's you know your vehicle has been properly cleaned.

William

Feb 9, 2016

Very professional staff and treatment could not have been better. The entire experience from negotiations to delivery were seamless, removing anxiety and hassle. This was my second purchase and I will return.

Anne

Feb 8, 2016

Good experience and fast and I don't like being forced into a 20 word reply noway no way Norway one two.

George

Feb 8, 2016

Have always had confidence in Radley Cadillac service personnel. Just wish it was closer for traveling to get the car serviced.

Michael

Feb 8, 2016

The service department began work on time and finished close to the promised time. Vehicle was cleaned and delivered in front of the dealership as promised.

Tanya

Feb 3, 2016

Go see John Druiett heist nice guy and very helpful

Katherine

Dec 31, 2015

The work we requested to be done was completed in a professional and timely way even though we had more work requested than originally planned.

Michael

Dec 29, 2015

Same as my previous visits to Radley....excellent. Scheduled service for oil change the day after Christmas. The Radley group was excellent....got oil changed and car wash.

Marcus

Dec 25, 2015

Easy to speak with sales rep an John very knowlegable. Simple to purchase my new vehicle an everyone was willing to help me surprise my wife for her christmas gift.

Octavia

Dec 7, 2015

Tony Thornton was very cordial and polite. He is a excellent salesman, answered all questions, showed and explained the different components of the car. No rushing or hurrying. Very clean.

Steven

Dec 3, 2015

The experience was great as always when we bring in our Cadillacs. We have purchased 4 vehicles from Radley and always depend on them for our services.

James

Dec 2, 2015

The service is always completed in a timely manner and well done. the personal are experience and truck is returned cleaned.

We'll be back again!

Nov 30, 2015

The best car shopping experience we've ever received! A huge thank you to Penny for the quick response and answering questions before we traveled to the area. Thanks to our salesman John for answering all questions related to the history of the car. A final thank you to Michael Jordan for his professionalism.

Donald

Nov 22, 2015

My wife reports that it was the best car service experience she has ever had!!! Staff was professional and courteous, and a loaner car was provided.

Vita

Nov 7, 2015

The service was prompt and they made sure they called beforeperforming a service. They took very good care of my car.

Hans

Nov 4, 2015

The service is always good. Would recommend Dealer to anyone and have done so in the past. I have never been dissapointed.

Anthony

Oct 23, 2015

Steve was my service writer this visit. He did an excellent job. Please thank him for me. I continue to be extremely satisfied with Radley Cadillac.Tony Fiore

Joseph

Oct 20, 2015

GREAT SERVICE AND ANSWERED MY QUESTIONS CONCERNING OTHER ISSUES WITH MY VEHICLE. ALSO LOVE THE CAR CLEANUP WHEN SERVICE IS FINISHED!!

Francis

Oct 19, 2015

My 2015 ATS was on a recall for a problem with the defroster line.Radley scheduled me for a time to correct the problem.They met their schedule and fixed the problem.

Steven

Sep 24, 2015

Friendly and efficient staff. Comfortable waiting room. Clean facilities. A thoroughly enjoyable experience! Overall a great dealership and service department.

William

Sep 22, 2015

Received excellent advice and prompt, courteous service. Problems were quickly identified and work was completed as promised. Facilities are excellent and well maintained.

Andrea

Sep 12, 2015

Service rep offered some initial guesses as to what the problem might be, and that it was not critical to immediately address the problem. Left my car later in the evening. Flexibility in drop off is very convenient.

Yiqi

Sep 4, 2015

the service was good, the price was good, the car is excellent. Great experience in Radley Cadillac. Haven't found any problem yet.

Gregory

Aug 31, 2015

Very good service. Good communication every step of the way. Technicians have very good knowledge of vehicle repairs and service.

Byron

Aug 27, 2015

Great store to deal with. I am in the RV Industry and appreciate and recognize quality work and professional attitudes, which is what I have experienced every time I have dealt with Radley.

Andrea

Aug 11, 2015

I appreciate that the service dept is open on Saturday. Answered my questions and did a state inspection - I hadn't noticed it was overdue by a week! Thank you for the attentive service!

Kelly

Aug 4, 2015

It was clean and the people were nice. $100 for an oil change was a little much, but over all it was good

Samuel

Jul 31, 2015

My experience at the dealership started off a little rocky at no fault of your staff. My tire did not arrive on time, because of a outside agency. I waited for 3hrs, no tire. Your staff research other companies in the area, but the tire was not available. Your staff did everything possible to make me comfortable. Next day the tire arrived, place on the car and even though it was not your staff fault, they apologized. I want to thank your staff for their support. OUTSTANDING Crew/staff, OUTSTANDING SERVICE

Charles

Jul 27, 2015

The mirrors on the doors didn't function properly, probably because someone hit the driver's side mirror in a parking lot. You diagnosed the problem and ordered a replacement mirror motor. That fixed the problem. You're competent, efficient, and courteous. I'm hooked on Radley Cadillac.

Joseph

Jul 22, 2015

Your sales staff and finance people did everything they could to get us into a car keeping the monthly payment where we needed it to be. Even with minus equity and small amount of down payment they succeeded. Our salesperson, John Trueitt - was patient, and extremely knowledgeable about the SRX. What we really appreciated was he did not push us - he gave us the respect and allowed us to make our own decision about the vehicle. He is awesome!

Antoinette

Jul 21, 2015

I brought my car in for an alarm issue and the service department worked diligently to rectify the issue which they have and I am grateful. Whenever I have a problem they always make sure they handle it as quickly as possible. I'm am very happy with the service I received there and would continue to recommend them and i will continue to be a customer.

Charles

Jul 2, 2015

The driver side mirror wouldn't function properly. You identified the problem as a damaged motor and ordered a replacement. You'll call me when it comes in. Meanwhile you did a temporary fix which is acceptable until the motor arrives.

Richard

Jun 29, 2015

I was having OnStar problems and the problem was corrected in approximately 15 minutes. The Radley people couldn't have been nicer.

Robert

Jun 23, 2015

very friendly staff (Steven/JoJo) and the technician(David) explained what things I would want to keep an eye on...making me feel like he really took a good look over my vehicle.

David

Jun 12, 2015

Every thing was done very well, Service mg. was attentive and his comments were helpful. I will be back in the futureThank youDr Russell

Cheryl

Jun 8, 2015

Everyone was professional and pleasant. I didn't have to wait long and will continue to bring my car here for service. I had one small issue that surprised me. I live in Manassas and it was time for my emission test. In the past, the dealership always did my inspection/emissions testing. I explained that I needed a an emissions test and was informed that this deal ship does not do emissions testing. They proceeded with servicing my car which included a recall that reset my computer. I took my car to another place to get emissions testing and was told that because my computer was reset that I had to drive the car a week first. I w is the dealership would had told me to go and get the emission test and then bring the car back another day. I did write that an emissions test was need when I scheduled the appoinment.

Antoinette

Jun 5, 2015

I was taken care of right away for the needs of my vehicle. Service was excellent and everyone was very nice and helpful.

Franklin

Jun 5, 2015

The staff was very knowledgeable and professional and completed my service an less time than I expected. Troykept me informed on the progress of my service and Ireally appreciated the information, Kudos to the service team.

Gregory

Jun 5, 2015

I always have a pleasant experience when waiting for service in your dealership. Your staff is kind, courteous and extremely helpful. I have only one recommendation: the little brown chairs in your waiting room are very low and quite uncomfortable. The sides are high causing one to either keep their arms inside (and that feels like a straight jacket) or lifting your arms up on the top of the chair arms, which are high and narrow (one can easily hit the next person's arm). I am not a large person, but I can't even imagine how the chairs would feel to them. Please consider changing them and perhaps giving 2 types of choices. Some of us do better in a straight back chair while others prefer softer choices. ;) Janet Resch

Dennis

May 30, 2015

The personnel of Radley Cadillac are so courteous and polite that it is a pleasure to deal with them. I have yet to hear a complaining word from a single member of their organization, Great place to do business.

William

May 29, 2015

I would like to compliment Mr ric. Robertson, service mgr, on his outstanding performance as my initial assessential of the service he personally took care of my vehicle. His management and control of the maintenance facility and personnel speak highly of the perfectionism and professionalism expected, a customer service oriented you need to keep.

Nick

May 24, 2015

may issue still exists. the problem is not the techs fault. he worked hard to solve the issue. I was treated well by the personnel of the dealership. the problem is more design. I have confidence they will get it right.

Darren

May 20, 2015

Head Mechanic (Robert) was very knowledgeable as always...I really like his professionalism. Routine recall and the service department was on top of it once part was ordered and installed.

Andrea

May 17, 2015

Minimal wait time for my scheduled appointment and no uneccessary add-ons and expense. Very pleased to have problem withcar corrected without any surprises! Thank you!

Robert

May 17, 2015

The deal brokered by my salesman and senior management team was outstanding! This was my 7th new vehicle purchase since 2010 from the Radley Auto Group. There is a reason for this - in addition to being car and truck crazy! Radley simply makes the BEST deals in the area! The sales teams at Chevrolet and Cadillac have become family to me! Thanks for constantly feeding my car and truck craziness with high quality/value GM vehicles!

Charles

May 13, 2015

Very professional and courteous. Attention to details were particularly admirable. The closing and delivery went very smooth and without a hitch. Radley Cadillac have diffidently earned my trust and confidence. The sales person was with me every step of the way.

Naomi

May 13, 2015

Our person who handled us when we brought ur car in took care of everything needed for the car without having to ask us questions. He was quick in getting the car finished and us out the door.

Samuel

May 12, 2015

Radley has made a 360 degree turn around. I have not return for visit in almost a year for several reasons. I have tried several time to get a appointment, but for some reason they stated it was not recieved. After my visit last week, they have regaing my confidence in them. Thanks for great service. Everything was transparent and this what I like.

Najee

May 8, 2015

Radley Cadillac service department was excellent...very professional and courteous. Troy and his crew were very knowledgeable of my vehicle and gave me great service advise to include information regarding any recalls on my year and model and schedule me for my future appointments. Additionally, the customer waiting area was clean and had refreshments to add to the comfort.

Gregory

May 3, 2015

Dealership was clean. Customer representative was courteous. Work was done in a timely manner. Salesman John Druett checked to make sure everything went well.

Nat

May 1, 2015

I ENJOY COMING TO RADLEY FOR SERVICE BECAUSE THE SERVICE IS GOOD,THE PLACE IS ALWAYS CLEAN AND THE EMPLOYEES ARE VERY KIND.

David

Apr 21, 2015

Bob our Salesman was great when we brought our car in for service. It was greatly appreciated that he took the time to make sure everything was done as promised.

Carolyn

Apr 13, 2015

Great service! My service manager kept me informed every step of the way. It took less time than estimated and I was on my way in a clean vehicle. My thanks for your professionalism!

Sonya

Apr 2, 2015

Never has purchasing a car been so enjoyable. Our sales guy, Bob Anthony, was so personable it was like car shopping with a friend rather than a sales person looking for a quick sale. In fact, everyone we have met at the dealership has been very helpful and friendly. We absolutely love our new Cadillac and if Radley Cadillac lives up to their service level commitment, they will have a customer for life.

Robert

Mar 28, 2015

Troy set up my appointment perfectly. I was able to get in, get my loaner and be at my doctor's appointment on time! Upon my return, all service had been performed, paperwork was ready and my vehicle was washed and vacuumed even though it was a rainy morning. That's Cadillac service! Thank you.

Vonita

Mar 28, 2015

It was a comfortable experience. I was told when I checked in that it would take an hour to repair window. However, it took 2 hours. However, Eddie did a great job correcting problem and service representative at desk was very professional and courteous.

Edna

Mar 27, 2015

Each time I use your Service Department I am more than happy that I am treated so well by everyone in that Department. Everything is always explained to me and they make me feel at home and that my problem is very important to them which means a lot.

Cheryl

Mar 26, 2015

Vern Davenport has sold us both of our CTS'. He is great, he works hard to get you the best rate and deal. It was late on a Friday evening when I wanted to take delivery, I was too excited to wait until the morning, so Michael stayed late and made signing all of the paperwork very enjoyable. I had switched from a CTS to a Pathfinder what a mistake. I only lasted a year without my Cadillac. I couldn't be happier and I can't wait to bring my car in to the top notch service department.

Joyce

Mar 21, 2015

I've been experiencing the same problem since the lease of this vehicle in Oct 2014. A recall soon have been done, in order to prevent future distractions.

Carroll

Mar 20, 2015

Whole team worked to get me in car I wanted, within the monthly payment I wanted. Could have been better on the trade in price for my 2013 CTS. Understand you can't have it all, but, this vehicle was in excellent condition with very low mileage.

Ziad

Mar 17, 2015

My experience at Radley Cadillac dealership is always superb. These folks have set the highest standards for excellence in every way. They are knowledgeable, professional, helpful and very accommodating. They know you by name and make you feel as if you are their only customer. They exceed our expectations every time we service our vehicle there. They are simply the gold standards, indeed the Cadillac, of customer service. Great job. Best regards,Ziad and Rania Malaeb10409 Powderhorn DriveSpotsylvania, VA 22553Ph. (540) 898-4060

Brian

Mar 13, 2015

I always have an enjoyable experience when I visit Radley Cadillac. I value the opinion and suggestions of Service Advisor, Rich Holzshu. He greets me as soon as I enter the facility. The facility is always clean and the work is top-notch.

Richard

Mar 10, 2015

All the people at Radley could not of been more helpful. Sales, Serivce and Finance answered question quickly and knowledgeably.

Gregory

Mar 2, 2015

Everyone at Radley Cadillac was extremely friendly and efficient. It was a pleasure to deal with the salesman John Druett, the finance manager, and the sales manager. Everyone took their time and explained every step of the process.

Jeffery

Feb 25, 2015

Quick installation for Seat Belt Tensioner recall which enabled us to get the car home prior to expected snow. Car at dealership less than 1.5 hours.

Michelle

Feb 25, 2015

I love Radley!! Every experince has been a great experience!! I Know that they have my best interests in mind with every interaction. I have recommended them to all my friends and clients that are in the market for a new vehicle. Impeccable customer service!! Thank you!!!

Harry

Feb 19, 2015

Having lost one of the keyless entry/ignition fobs I was desperately looking for a replacement before the weekend. Your parts department had what I needed in stock and your service rep arranged an appointment after work for me. Taken care of with no fuss or problem, I'll definitely be back again.

Elanor

Feb 17, 2015

So far I am pleased with my new purchase. The real test will be on the future endurance of the car in hopes of it lasting a long time. The salesperson was very helpful and I was satisfied with the purchase price. Since this was the purchase of a new car I fail to understand why I must rate the quality of repairs. There was a small nick on the door which was repaired. I did find the buying process way too long and too many papers. I find many dealerships offering free interest for the first three years which yours did not and that would have been a nice option.

Alvin

Feb 4, 2015

I went in for emission inspection as I meet up with JoJo Cox whom told me that it was not to be done at Radley Cadillac service dept but he knew of nearby service to handle that. He took my car over for inspection while I remain in Cadilliac lounge. As well JoJo helped me to set up DMV online acct for me to pay Tags bill online. What a fine great employees JoJo & Troy whom helped with information. Hat off to them both!

Roger

Jan 31, 2015

I've always received excellent service. Rich is always very pleasant to deal with and is very professional. Everyone there are very friendly.

Paty

Jan 30, 2015

I asked for a ride home and was told that as soon as the driver was available I could get a ride. But was told that the service would be done in about an hour. So instead of using the shuttle I decided to wait. My car was done in under an hour. Staff was friendly and informative about questions I had, regarding sales and service both.

Helen

Jan 23, 2015

Very pleasant. Relaxing and friendly. Todd was very helpful in his knowledge of the Cadillac I was interesting in and eventually leased.

Mary

Jan 8, 2015

This was the first time I had brought my car for service that nobody tried to upsell me anything. It was the most enjoyable experience I have EVER had at ANY dealership. It really left me with a positive feeling.

Janet

Dec 22, 2014

It's always a pleasure working with Rich in service. He helps explain things and makes sure I understand what they are going to do and how much it will cost me.

John

Dec 21, 2014

friendly staff and mechanics do a great job! Plus the free auto wash is a great perk to bring the vehicle to your service department!

Dennis

Dec 19, 2014

Very pleasant visit. Went in to have my 2013 Cadillac serviced and left with the 2014. The sales department people are all very courteous and Todd was exceptional. I'll be back. Merry Christmas to all.

Andrew

Dec 15, 2014

I would highly recommend Radley Cadillac to anyone looking to buy a used or new car. I found the car I was looking for online and gave Radley Cadillac a call to schedule a test drive. Within minutes the appointment was scheduled with an email to confirm the vehicle details and directions. When I arrived on Saturday, the car was ready out front. The Carfax was available and all questions/concerns I had were fully explained. Todd was excellent throughout the whole process and couldn't be happier with my purchase. Karen was wonderful to work with in their finance department. They beat my Credit Union's rate and was able to save me $20/mo off my payments. Overall I had a great experience with everyone at Radley Cadillac and would definitely recommend them to anyone in the VA/MD/DC area.

Beverly

Dec 14, 2014

Your true rating is now on the scale, my recent visit was "Outstanding". Troy and crew told me things about my Cadillac that I didn't even know to include all the free services covered by my warranty. All the service staff that I encountered there was friendly, helpful and very informative. This is and will remain my dealership until I leave the area. They even drove me to get breakfast on a cold, rainy day while the caddy was being service. When I left the lot, my car was working better than ever. GREAT SERVICE People! BJ Terry Woodbridge VA

Gary

Nov 29, 2014

This was our first time using the Radley service department and we are very pleased with the service performed. Everyone on the staff that we met was very friendly, knowledgeable, and professional.

Walter B.

Nov 29, 2014

I enjoyed everything about my experience. Your representatives were friendly and courteous and the coffee was a nice touch. The only negative - blaring TV.

Antoniette

Nov 27, 2014

The customer service department personnel are very professional, courteous and informative. It's a pleasure to bring my automobile into the shop for repair. They greet me by name prior to me giving it. Which goes to show they do pay attention to detail.

Charles

Nov 25, 2014

Pleasing; took a bit longer but there were problems replacing a rear light bulb. Technician persisted in completing the job correctly.

Frank

Nov 20, 2014

Sales Department very Professional and respectful. John Druiet's knowledge of product line is exceptional, and what he didn't know he researched and got answers.

Ernest

Nov 19, 2014

Recall service was clearly explained. Never received a recall notice on an earlier recall advisory. Key Fob is falling apart--not reflective of quality product.

Sharon

Nov 17, 2014

Service reps are always very friendly and professional, both when making an appointment and when you come in for service. They keep you updated on the status of your vehicle while being serviced.

Barry

Nov 6, 2014

Rich was great, always professional and attentive. Rich took time to explain the services needed and called with update. Waiting room was clean with a great selection of hot coffee... Great first thing Saturday morning:)

Christopher

Nov 5, 2014

I keep coming back to Radley Cadillac because of Rich in the service write up area. He has taken care of my vehicles since 06 and I completely trust him not to take advantage of me as a customer.

Melody

Nov 4, 2014

I enjoy the personal attention that your service personnel (Rich) has. He is truly one in a million and your tech staff is amazing. I purchased my vehicle from Radley about 3 years ago and your dealership is the only one that I take it to. I look forward to trading my vehicle in soon to purchasing another one...LOVE YOUR BUSINESS ! ! !

Steven

Nov 1, 2014

Dealership had the exact car I wanted, and sales and financial staff were extremely friendly, professional, and committed to selling me the car quickly and painlessly.

William

Oct 31, 2014

I had a road emergency and needed immediate service to repair a tire on my 2013 XTS. As always Rich Holzshu showed an interest and made me a slot in that day's work schedule. I appreciate that and the fact that Rich is always pleasant, interested, and proficient.Bill Long

Stephen

Oct 30, 2014

Received an email for the first service (oil change, tire rotation, etc.). When arriving, also found out there was a recent recall. All services were handled with this appointment!

Elizabeth

Oct 15, 2014

I had a hard time getting through tho the service department to set an appointment. I was there in part to take care of a recall on my vehicle. I was disappointed to learn that the part wasn't there for the recall and I will have to make a second trip. Everything else was fine.

Fernando

Oct 4, 2014

I own a Cadillac CTS V. When my car had a complex mechanical problem, the service manager and mechanic remained focused on repairing the car until the problem was fixed and provided a very nice loaner car. Their exceptional work will keep me coming back to your dealer.

Shannon

Oct 4, 2014

Great service on my escalade! Only thing I would change is to have more loaner vehicles available. That the only thing that other luxury dealerships do better at.

Wilke

Oct 3, 2014

Vernon Davenport is a very seasoned professional. He obviously was interested in putting us in the car of our dreams, not just getting a sale. He knew the product line. He knew what was on the lot. And he understood that what we asked for was not necessarily what we wanted. With the additional insight Vern provided, we found that we did not know what we did not know about the make and model of car we were seeking. And we ended up with a car with which we will be very happy. Michael Jordan went the extra mile with us to ensure we had all the details we needed before we finalized the sale. All in all, these two professionals made our purchase quite a memorable experience!

Curtis

Oct 2, 2014

I did a online search for an Escalade 2015; I was contacted almost immediately Karen Jerman called me. Ms. Jerman followed up reassuring me of the services I would received. I scheduled an appointment, met John Druiett. I told him I wanted to purchase the Escalade in the showroom; mr. Druiett ensured that I understood all of the options, he provided excellent service and courtesy throughout my visit. Mr. Druiett continues to follow up with me today to ensure my satisfaction. Thank you Radley Team!

Thurman

Oct 2, 2014

As always, customer service was very professional. The only thing preventing me from give 5 stars is due to pricing. I know that's to be expected with high end vehicles, but nevertheless it's still a consideration factor.

Ricardo

Sep 25, 2014

I am always treated well i just wish there were more loner cars and or some type of snack machine at the dealership

Jailine

Sep 23, 2014

My experience was great. My salesman made me feel very relax to ask questions and he did a very good job in educating me in making my selection for the purchase. I was not pressured into purchase my vehicle. Purchasing a vechile is a major decision and I was not stress out as some car dealers can do to customers.

Dirk

Sep 20, 2014

First rate!!! The attention & care to detail pertaining to my 2008 DTS by Rich Holzshu instills confidence that my car iswell attend to. Even my wife commented on the caring & cordial personnel at Radley Cadillac. Thank you.

Edna

Sep 20, 2014

Your Service Department is always so good. They treat you with the utter most respect. Make sure to let you know that they are working on the car and when they expect it to be done, what they are doing and then make sure that everything is done to your satisfaction. Chris even helped me with my computer and showed me how to change something on my car door locks that i couldn't figure out so I appreciated that very much. It is always a pleasure to use your Service Department, great service that is for sure.

Larry

Sep 17, 2014

Great sales and service dept. The purchase of my new CTS Sport Wagon was flawless. Thanks to Vern and Mike Jordan. In and out of F&I in just minutes. Great Cadillac Experience. Good job Guys.. TOP SHELF DEALERSHIP

James

Sep 16, 2014

Richard was excellent by keeping me updated on the progress of my vehicle, which made the wait fill shorter. The waiting is normally the hardest part of getting work performed on your vehicle. Thanks Richard your service team my wait was not noticed.

Burton

Aug 30, 2014

My SRX is not there yet, but the staff was awesome, timely and very informative. Couldn't have asked for better help.

Thomas

Aug 22, 2014

I had made an appointment but when I arrived they had no record of it, however, they took me anyway and things went great.

Larry

Aug 19, 2014

Bob, Michael, and Karen were excellent. They took care of me as if I were family. From the time I walked in until the time I left with my new vehicle they were very helpful and answered all of my questions. The team at Radley Cadillac were able to help me make a memorable experience for my wife's 35th birthday. Thank you Radley! - Larry and Christina

Michael

Aug 12, 2014

The internet sales and new car sales staff -- actually, everybody I had contact with at the dealership -- were extremely helpful with no pressure whatsoever to purchase.

Victor

Aug 7, 2014

Chris and Rich (in the service department) are wonderful! I am especially appreciative of all of the effort that Chris will do to accommodate his clients (usually he is my contact...he is the best! And Vern is the best salesman in the world!!! WE love him!

Nicholas Zallis

Jul 23, 2014

Hello readers, Please read because this going to open your eyes I am not the type of person to ever do this but after this experience I need to WARN YOU!!!!! I purchased a 2013 XTS on Monday and after looking at this vehicle I wanted 2 things fixed a minor scratch on the bumper and the CUE system frame (Media Display) on last Monday. After all paper work was done they said they were able to do the scratch before I left the lot but they had to order the frame for the CUE system, second key because they cant find it and a smog because I live in Stafford. They said that they would do it all at once when the CUE system came in which would be Wednesday or Thursday. Thursday came around and I called first thing in the morning they said that they didnt have any opened but I can drop it off Friday at noon and be ready at 530 and they would get me a rental car. I said no need for a rental car and if I can drop off at 10 because I had a friend in town we would be in the area. I came back at 5 and told me that they could only get the smog done on the car because of being short hand. I said fine when can I bring the car back they said they didnt have an appointment open until Monday at 1. I took the appointment and watch them put it into the computer. So I ask how long would it take and I was told 1 to 2 hours. Then Michael Jordan ask to speak with me and took me in the office so he was able to get information from me and then tell me he was sorry for the inconvenience and would detail the car again and fill it up. I wasnt to upset because of where I work I know things happen and we do as much as we can to fix any mistakes that occur. I came back at on Monday 1245 to drop off the car and they told me that they were back up and had to get me a rental car. I figured since I had an appointment at 1 and a job they said would take 1 to 2 hours I would have gotten my car back that day. So I went to the rental car place got a Camaro, which is nice, but I want a luxury car thats why I purchased one not a sports car but thats all they had to compare to my car. So I took the car and left and did errors in fredericksburg because if you know 95 traffic I didnt want to drive from Stafford south in traffic. So I came back to the dealership at 5 and they told me the car wasnt ready. The car wasnt even touched nothing was done no key work or CUE work just been sitting there. They just told me sorry we get it done by noon on Tuesday (today) that they would call me. Noon went by and no call and I really didnt want to sit in traffic so I called at 4 and they said my car was done and needed to come before 6 to drop off the rental car because I would not have a ride because the rental car places is closed. Well they do have a drop box and no one in the dealership could pick me up. I was not about to get into that over the phone but I did make it before six. To get drop off at the dealership to walk in and be greeted with paperwork to sign not lets go check out your car but whatever. So I signed the paperwork and then they couldnt find my keys for the car. It took them 15 minutes before finding the keys. So I grab my keys and at this point just want to leave as I go to open the door part of my door handle missing!!! Really had my car for 3 days and cant finish the job to the end. I had to pull myself together so I wouldnt walk in the store to let all the people looking at cars know what has happened to me. So I go in and tell them that a part of the door handle is missing and they go out to look for the part. Had to wait in a place that made me feel robbed from buying a car from them that the smiles I got were fake! So remember they said they going to make this up to me was detail the car again and fill it up. Yes they detail the car but of COURSE THIS JOURNEY WITH RADLEY COULDNT END WITH A SMILE MY CAR WAS NOT FILLED UP the simplest part of all the work couldnt be done.

Michael

Jun 17, 2014

The staff supported my wife in my absence and took care of every request she had. Upon my return I was briefed on my bill and the vehicle was clean and repaired.

Beverly

Jun 15, 2014

Chris is a great service representative. He is always helpful and considerate. I would rate him an A+ for his work.

William

Jun 12, 2014

I was working the food pantry Tuesday and Chris promised to have it ready afterwards and even offered me a ride. It was ready as promised. He is a great asset to your company and customer focused.

Jacqueline

Jun 11, 2014

Todd Gough was a wonderful sales rep. He listened, let us look without pressures as we were so undecided. Speaking with him during the week he was patient with our decision making. We returned after one week and purchased the car we looked at the week before. A great asset to your sales force!

Charles

Jun 7, 2014

My SRX was taken right in when scheduled and the service was performed quickly and satisfactorily. The service manager was informative, friendly, and efficient.

Charles

Jun 3, 2014

It was a delight doing business with Peter and Bob during presale and sale as well as John and Laura during post sale for two vehicles. Highly recommend all four of them. They made the process easy. Radley (Chris) had been managing the servicing my former vehicle and was confident that I wouldn't be disappointed purchasing my new vehicles there..

Lou

May 30, 2014

First oil change on this car. they also performed a recall and an update. Found a screw in my tire and repaired it. Very pleasant people. Expected about 30-45 minutes and was there for about 3 hours due to the unknown issues. Didn't like that part, but lived through it. It would be nice if someone would focus on the seating in the waiting area for those of us who are a little older,,,,,the current seats are low to the ground, making it difficult to stand up. Thank you!

Jeffery

May 28, 2014

Quick Premium Service accomplished in a very timely manner. Service Rep contacted us as soon as car was available for pick-up.

Leon

May 28, 2014

My sale associate was very friendly and extremely knowledgeable of the vehicle that I was purchasing. I felt very comfortable and not pushed into any car. The manager and the finance personnel was very nice and knowledgeable as well.

Kelly

May 21, 2014

When I was just getting an estimate...weeks before I brought my car in, the techs went out of their way to help patch up to keep rain out, explain the process, offer advice and suggestions. Then the repair itself...it looks like a new car. Everyone I've dealt with is professional, friendly and helpful. Wonderful experience

Richard

May 21, 2014

The salesman Pete Brichant was a pleasure to do business with. I would highly recommend him. I look forward to doing business with Radley Cadillac regarding any service needs I have in the future.

Michael

May 9, 2014

I had an issue with the new Cadillac I purchased Rich and his staff were very professional and made sure my concerns were addressed completely and professionally.

Roger

May 9, 2014

Great people and great service. I can always count on Rich to take excellent care of my CTS. I'll be back.

Larry

May 8, 2014

I called service dept in the am of the day I needed service. They worked me in on short notice and had me on my way within 1 hour. Once again the service was great and very friendly people. Would highly recommend this dealership.

James

May 2, 2014

Salesman Vernon Davenport and Finance Manager, Karen McCormack were very professional, courteous and knowledgeable throughout the process of selection, test driving and processing of the sale. Radley Cadillac made this a pleasurable experience -- the SRX is an awesome vehicle!

Bill

Apr 30, 2014

Friendliness of staff and keeping the customer apprised of what is being done to their automobile is comforting. Radley Cadillac is doing well for General Motors and is a pleasure to deal with..

Hans

Apr 30, 2014

The service is always very good. I have never had a bad experience with the service or the dealer in general and would recommend the dealership to anyone.

Johnny

Apr 25, 2014

Karen, Karen, John and Bob made buying my new Escalade truly a "Cadillac" experience. The vehicle is truly a pleasure to drive.

Pamrose

May 6, 2013

Excellent job top to bottom these guys are top notch. Best car buying experience I've ever had. Scott and Michael went above and beyond to make sure I felt comfortable through out the whole process and I'll send family and friends to Radley. Thanks again Scott and Michael!!!