Used Cars for Sale at Ramsey Mazda in Ramsey, NJ

Adrienne240

Oct 7, 2016

I had the most wonderful experience buying my first car. I was extremely undecided about the type of car I wanted, but decided to look at the CX-5 in person and ended up falling in love. Victor at Ramsey Mazda was the nicest salesman and extremely helpful to me during this process. I originally was going to buy a pre-owned CX-5, until Victor informed me about the new 2016.5 model that comes standard with navigation. I had no idea about this feature and it changed my decision to buy a pre-owned car into buying a brand new CX-5. It was a breathe of fresh air working with him. Victor was patient, informative, available to talk at any time, and thoroughly explained all car options and packages. Victor was especially extremely patient with me when I was undecided with what color to get my CX-5 in, but the whole time he was giving me helpful information to guide my decision. I truly could not have done this without Victor. If I could buy 10 more cars with him I would! I 100% will recommend to all of my family and friends to buy a Mazda car with Victor after the amazing sales experience I had! Thank you so much Victor! I love my black CX-5!

Charlie and Noreen

Sep 21, 2016

Adonis was extremely friendly and knowledgable. He answered all our questions and spent as much time as we needed to feel comfortable with our car. It was our first time checking out the Miata and we were just going to take a look, and it was his personality and knowledge that sold us the car on the spot!Also, we have never purchased any warranties on a car but Donovan made us very comfortable knowing that it would be to our advantage to do so and we happily did!Adonis also followed up leaving a very lengthy message that he would be more than happy to assist us with any additional needs or to answer any additional questions. We are also considering purchasing another vehicle and would surely like to deal with Adonis again!

DU30

Sep 19, 2016

We had a good experience in buying our brand new Mazda CX5 Grand Touring. No pressure at all. The price is within our expected range. Our salesman Jason Spanarelli is very helpful and also Donovan Lou the business manager. Great job guys!

Aunt Sue

Sep 16, 2016

This was an excellent experience. They respected my needs and respected my negotiations.Great team! I gave Mike a hard time (negotiating monies) and he was always patient and friendly. I am not sure who won and I think that is perfect.

gpiazza

Sep 12, 2016

I was looking for a used car, and found a Mazda CX-9 below average market price at Ramsey Mazda. Mike DePaolo made it easy to work through the numbers, and was patient in explaining the ins and outs of the deal, and showing me what a great vehicle the CX-9 is. He's also personable, and easy to deal with, which made the whole experience that much better. Donovan Lau did a great job of walking me through the contract details. It was great to deal with Ramsey Mazda, and we'll be looking at using their dealership again in the future!

Eric S.

Sep 10, 2016

Found Willy and Donovan to be very upfront AND HONEST. A pleasure to work with. I would recommend this dealership to friends and family. Thank you.

Nick K.

Aug 29, 2016

I was pleasantly surprised by the exceptional salesmanship Rocky Dunn exhibited. I had been to a number of auto dealers in the past month and I was disappointed by their hard sell practices. My experience with Ramsey Mazda, Rocky Dunn and Brad McGowan was the complete opposite. Rocky was an exceptionally patient salesman. I was first time leasing a car and I had many questions, all of which Rocky answered with great patience. Brad was very helpful when the deal was made. Finally, the finance person, Donovan, was helpful and explained every aspect of the deal and what to expect. This was my first time dealing with Ramsey Mazda, it certainly won't be the last.

Carguy7

Aug 28, 2016

I was very impressed with my experience at the Mazda Ramsey dealership. My salesman, Willy Elkammary, found ways to help save me money and made the experience pleasureable.

Krup20

Aug 17, 2016

Having two previous leases with this dealership, my lastest experience was by far the best one! Mike D. answered all of my questions and made the whole process enjoyable!

Goodbye Dodge...Hello Mazda CX5

Aug 15, 2016

The salesman name JOE GUADALUPE ("JOE") was AMAZING. This was my FIRST time leasing a car and JOE took his time and explain to me (and my girlfriend) all there was to know about my car and the paperwork involved.I was very HAPPY with working with JOE and when I am in the business for a new car (or the option to buy the car) I am definitely going to seek out JOE. I feel like "when you have something good, you just don't want to let it go", and that is how I feel about JOE. JOE is the "go to person" for me when I am in the market for a new car. Thanks to the entire staff at RAMSEY and most of all THANK YOU JOE!

Vanessa S.

Aug 10, 2016

My experience with Mazda Ramsey dealership surpassed any other. My salesman, Willy Elkammary, put me in my dream car with such ease. I had my heart set on the Mazda CX-5 and Willy helped confirm that I had made the right decision. He was extremely professional, knowledgeable, and answered all my questions. I am so greatly appreciative and thankful.

Clover Rhoden

Aug 3, 2016

Sale person was very militant. Even when I made an offer he flatly denied me. Asked to speak to his manager he refused to let me see him. His approach and lack of concern was appalling. I took my business to another dealer and got the same vehicle with a better offer and more customer service atmosphere.

Robin S.

Jul 31, 2016

Simply stated, our salesman, Willy Elkammary is the best! We came in to look at the new Mazda CX-5 after considering another brand and Willy immediately put us at ease. With his warm and friendly manner, he educated us about all of the features and then presented us with a very attractive options package and price. Many of my friends and colleagues had recommended Willy to us because of his honesty and trustworthiness and they were right. We made our decision then and there and felt comfortable every step of the way. We then met with Donovan Lau who was very knowledgeable, personable, and respectful of our time. Donovan took us through the rest of the process in a very professional manner and with ease. After having several bad experiences at other dealerships, we can't say enough about Willy, Donovan, and the management at Ramsey Mazda. We will recommend them to our family members and friends without hesitation.

av954

Jul 28, 2016

Very pleasant dealership. Very professional, answered my questions thoroughly, did not overly pressure me. Had a very good experience and loving my new Mazda6. Will highly recommend you.

Pastahow

Jul 28, 2016

Great dealer. Joe was an excellent person to work with. Terrific personal attention. Went over the car in a complete manner so easy to understand. Answered all questions we had and was there for us.

BVaughn

Jul 25, 2016

I could not recommend this place enough! My first visit was just to test drive a Mazda CX-5 and I stated as such up front with Glenn, the sales person I worked with. He heard me loud and clear! After taking me on a great test drive where he highlighted the vehicle's strong points (both through the route and conversation about features), he asked me "Is there anything else you wanted to test drive?" He did *not* try to throw numbers at me or rope me into something that day. He gave me his card and said "You have any questions at all, call me." After test driving a couple of the CX-5's competitors, once at a dealership where I had my worst sales experience ever, I came back to Ramsey Mazda to talk to Glenn about some numbers the next day. I was not marooned at the dealership for 4 hours like some other experiences I've had in the past. I think settling on a specific vehicle, talking numbers and locking everything in took an hour and was concluded with "Come back in 2 days and we'll have your vehicle all ready with the additional remote starter you asked for." Very pleasant surprise and huge improvement over my last new car experience! I'm back 2 days later and the car is ready. Now I'm ready for the finance/numbers person - sometimes a trying experience in and of itself. Donovan could not have been more accommodating. He even took the extra time with me when I made note of a discrepancy in what we discussed 2 days prior and the number I was getting from him - the window etching was left out of our estimate 2 days prior and that was throwing the numbers off. But that discrepancy was the only thing that came up. I was not pressured into buying ridiculous expanded coverage options. I had a couple explained to me. When I said "No," there was no hesitation in moving on to wrapping the whole thing up.Long story short - Ramsey Mazda did everything they could to combat the stereotype of the "dreaded car buying experience," and they succeeded. This was my best experience at a car dealership by far and really could not recommend them enough to my friends.

Kelly Murphy

Jul 12, 2016

From beginning to end, I was very pleased with my interactions with both Victor and Donovan. Victor was very informative and thoroughly answered my questions and addressed any concerns that came up for me in the car buying process. They were both helpful, genuine and professional. Its very refreshing to deal with honest and up front businessmen, who are also both extremely nice people. I would recommend this dealership to anyone looking for a honest and competitive deal.

AnnaSteen

Jul 11, 2016

I highly recommend this place. I recently leased a Mazda cx-3 grand touing. I love it !!! I appreciated the way the team at Ramseymazda did business. My salesman Mr. Glenn Toker make the process easier than I thought without any pressure. Professional and polite salesperson.Thanks also go out to Sales Manager Brad McGowan for his assistance and for staying true to his word.Not only he was extremely genuine but also a true professional. He gave me the best deal and I really appreciated. Also a big thank to Mr. Donavan Lau the business Manager -Quick and clear communication with no hidden fees. I will definitely go back. :) Thank you all !!!

AnnaSteen

Jul 10, 2016

I highly recommend this place. I recently leased a Mazda cx-3 grand touing. I love it !!! I appreciated the way the team at Ramseymazda did business. My salesman Mr. Glenn Toker make the process easier than I thought without any pressure. Professional and polite salesperson.Thanks also go out to Sales Manager Brad McGowan for his assistance and for staying true to his word.Not only he was extremely genuine but also a true professional. He gave me the best deal and I really appreciated. Also a big thank to Mr. Donavan Lau the business Manager -Quick and clear communication with no hidden fees. I will definitely go back. :) Thank you all !!!

CiaraS

Jul 9, 2016

The service from Ramsey Mazda was fantastic before I even set foot in the door. A few simple questions were answered over a phone call and I was impressed by the professionalism and courtesy. There were no pushy salesman, only outgoing attentive employees. They made my car buying experience great. They have definitely earned a life time of my business!

marsant

Jul 8, 2016

Price is important, but courtesy and professional comes first. Yes. I said that. I bought my second car at Ramsey Mazda (2013 Mazda 5 via Truecar and, now, a 2016 Mazda 6 as a walk-in.) Both were pleasant and easy transactions and, truth be told, fairly equally competitive pricing. I'll keep driving past the nearest Mazda dealer to buy from these guys again. Charlie (sales rep) was attentive and professional, while Donovan (business mgr) was equally so, plus quick with no hard-sell BS. I'll be back.

gaem

Jun 29, 2016

My third car at Ramsey Mazda with Mike DePaolo. My sister got her first new car from Mike at Ramsey. These will not be the last. These guys know how to treat their customers.

A.

Jun 27, 2016

Went to Mazda to look for a new car to lease and was extremely satisfied with the service I received. Charlie was very accommodating and helpful with making sure I chose a car that worked best for me and fit within my budget. Will definitely be coming back once this lease is up.

M.

Jun 27, 2016

It was a pleasure working with Willy Elkammary to choose and buy my new Mazda3. He was friendly, helpful and knowledgeable and I highly recommend him and the dealership.

Steve D

Jun 26, 2016

Just picked up a brand new Mazda yesterday and couldn't be happier. I travel all the way from Manhattan just to deal with this dealership. As a matter of fact, I've done so twice in the past three and a half years. Why? No curveballs, just straight talk and honest deals. A salesman named Mike, the one I dealt with, made certain I walked out of there (drove out of there?) happy and satisfied. You're not going to find a better dealership. They treat you with courtesy and respect. Imagine that? They make it look easy. Highly recommended.

Cindy1

Jun 25, 2016

The sales staff and business manager are easy to work with. My husband and I keep coming back when our lease is up. This is our 5th Mazda purchased from Ramsey Mazda!

Collleenl

Jun 18, 2016

I dealt with Willy and he was amazing. No BS at all. I got a fantastic deal and felt for the first time ever that a dealership was working with me not against me. The manager Jim was great, Willy is awesome and Donavan in finance was terrific. I will be buying or leasing my cars from these guys from now on. Couldn't be happier with my experience.

Kimc524

Jun 18, 2016

Just wanted to take a minute to thank Ramsey Mazda. They made buying a new car a stress free experience. Love my new car. Thank you!!

fred

Jun 3, 2016

I had a very good experience buying a car from Ramsey Mazda. I dealt with Willy Elkamarray in sales and Donovan Lau in Finance - two of the most professional and decent people in the business. I recommend buying a car at Ramsey Mazda, and would give the overall experience a ten plus!

Cooch

May 23, 2016

I have dealt with sales consultant Rocky Dunn twice since 2013 and every time he has been a perfect gentleman . He is fair and always followed up with my concerns . For example I scuffed up my rim on my Mazda 6 and Rocky set up an appointment for the repairs and in 2 days the rim was repaired .. I have also had good experiences with Donovan Lau the business consultant who directed me to what extra protection coverage That worked for me . And within a week that coverage came in handy when I scratched my rim and the repairs were done flawlessly . Also the new service manager their who's name I don't recall and I apologise . He was awesome I had my car serviced and he personally set everything up .

LC1983

May 11, 2016

Second time leasing a CX-5 from them and the experience was great. Joe, Jim & Donovan made my first lease to lease transaction go smoothly and helped me to make the right decision on which vehicle would suit me best. Totally recommend Ramsey Mazda!

AmedeoS

May 9, 2016

This is my second deal with Ramsey Mazda. This experience was even better than our first. Willy was our sales person. He was honest, thorough, personable and got us a great deal. I recommend this dealership, but recommend Willy even more. Make sure you ask for him when visiting the dealership. Donovan completed the financial aspect of out purchase (CX3). He presented all the numbers exactly as quoted and provided insurance options without any pressure. We had a smooth experience and will return for our next vehicle. Regards Amedeo

nkd123

May 9, 2016

Ask for Victor! I prefer to buy cars via the internet and Victor at Ramsey Mazda understood my preferences immediately and perfectly. While long discussions with other dealerships mostly left me frustrated, Victor was extremely responsive and we came to an agreement in a couple of emails. Victor even offered that I could call him any time on the following day, which was Sunday, to clarify the closing process. We picked it up a couple of days later where Victor and Donovan did a great job getting us introduced to the car and completing the paperwork.

Ashwin

Apr 25, 2016

If you are buying a Mazda, turn to Ramsey Mazda. Those guys there are amazing, friendly and take the time to explain the car, help with couple of long test drives and assist with both car details and finance options.Special mention goes to two gentlemen. One is to Charles who spent phenomenal time to make me at ease with the car features, very long test drives and price options. He is a great guy to interact with.Another go to person is Donovan who took great time to explain finance options in detail and not just complete the task just to get it over with.

sjb217

Apr 23, 2016

Mazda of Ramsey New Jersey has a very friendly and helpful staff.They have fair pricing on their vehicles, and I would recommend them again.

Roberta431

Apr 18, 2016

Mike and Donovan were very knowledgeable and efficient. I told Mike what I wanted in a car and in less than 2.5 hours, I was driving home in my new CX-5 Touring model. The car and dealership practically sold itself and I didn't even bother to go down the road to Toyota as I have been inside many RAV's. Donovan made the financing portion painless and easy. My new Mazda is the best car ever! Thank you Ramsey Mazda.

janet123

Apr 9, 2016

A Mazda vehicle was one out of 3 potential automobile choices for me, along with Toyota, Hyundai, and Honda. I came into the dealership still undecided and met a sales representative, Willy Elkamarry. He was extremely knowledgeable and informative about the features of the Mazda line and comparisons with other car makes. We quickly zeroed in on the Mazda 3 as a choice with all the right options. I was impressed with just how many options were standard. Willy's knowledge, courtesies and style made the experience and my ultimate choice of a Mazda 3 unparalleled. He was attentive throughout the transaction and personally took charge of insurance matters, Mazda lease financing, as well as personally got involved with difficulties I was having with the surrender of my existing Hyundai Elantra lease. He was extremely pleasant and helpful throughout. This is also true of Donovan Lau, the Business Manager at the Ramsey Dealership. He, too, was so professional and was the final crowning service experience at Ramsey Mazda. I have conveyed the experience to a number of my friends and colleagues. They were very interested in specifics given the mostly unfavorable experiences people have when shopping for a car. Not only was the service impeccable, but I couldn't be more please the Mazda 3. Thank you, Ramsey Mazda!

rachiebaby

Apr 9, 2016

I leased my second Mazda3 iTouring today from Ramsey Mazda and couldn't be happier. Great service as always. Thanks so much Brian, Rocky, Donovan, and everyone at Ramsey Mazda.

Robfilms

Apr 5, 2016

I just purchased a very gently used 2016 Mazda CX-5. I had already done a ton of research, found several interesting cars, emailed several dealers for more information but was most interested in a 2016 CX-5 on the Ramsey Mazda lot. The email exchange with manager Brian Wallin was surprisingly (for me!) straight forward. There was no hard sell, just an offer to come out and look the CX-5 over. I drove to Ramsey Mazda, looked the car over and was then greeted by Brian. Again, no hard sell. He gave me the key fob and let me continue to look over the car and said when I was ready for a test ride or if I had any questions, simply ask. Joe Guadalupe accompanied me on the test drive. He directed me to a nice twisty area to show off the CX-5 handling. We then hit the some open highway to get a sense of the car's punch. All the time, Joe answered questions. He knew the CX-5 very well. He was not "selling" in the classic sense but letting the product-the CX-5-sell itself. Brian, Joe and I then huddled in an office and we talked pricing. I pushed. They pushed. I explained. Brian explained. We found a reasonable middle ground. I was satisfied. I called my wife, explained the situation and we agreed to purchase the car.We picked up the CX-5 two days later. Again, no hard sell, no additional charges, no excuses, everything went very smoothly. We went over the pricing with Donovan Lau and all was good. Joe then spent a considerable amount of time going over the car with me and my wife. I very much appreciated the insight and the experience he brought to the walk thru.I am a guy who takes his cars to 100k+ miles so I do not buy cars very often. Brian has put together a good team and it shows. This was my first Mazda purchase and Brain Wallin and Ramsey Mazda made it very easy.

Steve H

Apr 1, 2016

2 years ago I purchased my Mazda6 from Ramsey and had a wonderful experience with the team there- My Salesperson- Mike DePaolo, and the Finance Manager- Donovan Lau. Great price on a great car and financing was a breeze. Last week I inquired as to the purchase of a 2016 MX-5 Miata, detailing specs and price. I met with Mike DePaolo again to confirm specifics, and to my surprise- they located the car in 2 days and I picked it up yesterday! Mike again reviewed all of the cars featured and Donovan again walked me through the paperwork. Great experience all around, Love my Mazda's, and highly recommend Ramsey Mazda!

LYNNE PETERMANN

Mar 31, 2016

This is my 7th Mazda, but this was my 1st experience at Ramsey Mazda, what a great, friendly dealership, had a wonderful experience! My visit was quick and easy.

charlieNJ

Mar 30, 2016

Great Sales team. Mike was very professional, delivered the car as promised and spent a considerable amount of time going over every detail of the car. Never before have I seen such a knowledgeable salesperson. Don in fiance explained everything to me as this was my first lease and answered all my questions. My 2nd vehicle from the Ramsey auto group and I have no issue driving an hour passing other dealerships to make them my #1 dealership!

LauraNJ

Mar 30, 2016

I assisted my daughter as she wanted to get a CX5. The buying experience was excellent. Her salesman (Victor) was very thorough in explaining the car in detail. And at the time of delivery he again was exceptionally thorough in going over everything about the car. The actual contract signing was handled by Finance Manager Donovan Lau. He also was thorough and explained everything to our satisfaction and more. Both Donovan and Victor were a pleasure to worth with. Would we return to this dealership to purchase another car? Definitely Yes.

Livliv2016

Mar 20, 2016

Willy and the entire Mazda team were extremely helpful in this buying experience. I will recommend this dealership going forward. Five stars all around. Thank you willy for all of your help and I love my new beautiful car!

tarco

Mar 17, 2016

Willy made a complex process (moving from one lease to another) feel smooth and effortless. I felt very taken care of by him. And he was fun to talk with as we worked through the various steps. Also, he clearly knows and values the Mazda product, which helps me feel good about my investment. I don't generally enjoy the car purchase process, but he made it a great experience!

MAP

Mar 16, 2016

I had a great experience buying a Mazda here. Willy and Donovan were awesome. It was really refreshing coming here after having a negative experience at another local Mazda dealer.

Ron Coll

Mar 13, 2016

I am eighty one and have had many experiences purchasing cars, most of them a hassle before hitting upon a dealer that was professional and understood how to make customers. I worked in sales and marketing for fifty years and at all levels and trained/managed many sales people. I'm a good judge of sales talent and like most sales executives appreciate talent. I also abhor the silly games many car sales people put customers through. I had a good experience twenty years ago at this dealership and went there with confidence in their reputation but not knowing the salesman I was to meet, Rockstone Dunn is a very capable and likable salesman who at a relatively young age has obviously learned from colleagues how to make a customer want to buy from him. If I hadn't retired twelve years ago I would try to hire him for my business. The contrast between dealing with him and the same day visiting another Mazda dealer that performed abysmally made Rockstone look really good. Donovan Lau continued the good work. I am a happy customer.

Trudy5954

Mar 8, 2016

We were very impressed and happy with our car lease experience at Ramsey Auto Group Mazda in Ramsey New Jersey. Mike DePaolo answered all our questions and was very patient and extremely helpful in every way. We are very happy with our new car!

Mlocurto

Mar 3, 2016

I have leased my first car with my family this week ( Mazda6 2016). The outstanding service provided by Willie, was not only professional, but he was also extremely friendly. When we had walked into the dealership, he was the first person to come up to us with a big smile, ready to help. Willie is a gem and I would recommend his services to anyone interested in purchasing a car at Ramsey Mazda.

CalvinK

Mar 1, 2016

I called the dealership and spoke with Brian Wallin. Brian was very helpful in explaining the details and purchase options of the Mazda 6 I was interested in. I made an appointment the next day to check out the car. From there, I met Joseph Guadalupe. Joe and I went on a great test drive on highways and back roads. I got a really good feel for the car. We went back to the dealership and Joe showed me everything there was to know about the vehicle. Lastly, I met Donovan Lau. Donovan was very nice and patient when explaining the extended warranty options so I can make the best choice for my use.The guys were very cool and not pushy. This was the best car buying experience I've ever had.

Michele

Feb 27, 2016

I have purchased my last 3 cars at Ramsey Mazda because of the excellent customer service that Willy Elkammary provides. Willy is honest, professional, conscientious, and listens to what your needs are as a customer. I have recommended him to my friends and family who in turn, have leased or bought brand new cars from him. I highly suggest that you stop in and talk to Willy when you are looking for your next car. He is the real deal!!!

JeffR

Feb 22, 2016

I've been driving my Miata for 19 years, but all the buzz about the new 2016 version was something I couldn't resist. Not having bought a car so many years did make me nervous about the process. The team at Ramsey Mazda made everything so simple for me. Glenn Toker, my salesman, was a true professional. Being in high-end sales myself, I know what kind of treatment customers are expecting. Even though I was already interested in a specific car, I never felt like I was getting a sales pitch. Glenn and I discussed the features and upgrades, and he helped me make my selections wisely. The car I wanted had to be made overseas, and took almost 4 months to get. I was informed every step of the way, and don't regret for a minute on waiting for the new car to arrive. The day it came, Glenn spend time going over all of the features of the car with me. He introduced me to Donovan, who reviewed various coverage packages, and helped me find the one that worked best for me.These are really nice guys to work with, relaxed and knowledgeable. I am soo happy with my new car, but also very happy that the experience of buying my first new car in almost 20 years went as easy as possible. Ramsey Mazda gets a full-throated recommendation from me!

Jlowen96

Feb 21, 2016

My current lease is due in April with Hyundai. Prior to this lease I had a Mazda 3 and loved it! I wanted to go back to Mazda but stay within my budget. I knew exactly what my budget can be and walked into the dealership to work with Rocky. I have worked with Rocky prior to this and didn't make a deal so I knew I was in for a negotiation right off the bat. Rocky is a great salesman. He knows his stuff and numbers. He even said to me at one point " I'm being aggressive." Which fortunately I knew that ahead of time from last time. But this only meant he was good at doing his job and me doing my homework, knew a deal can be made. Rocky answered all my questions, always responded back quickly, and was very patient with me even when I knew he was challenged to sell me a car. I also worked with Donovan Lau at the end and he couldn't have been any nicer! I felt very comfortable with him and didn't feel the pressure to buy more packages available. He was very informative and professional and quick! Overall, I ended up with my CX-5 that I always wanted with an amazing price and Rocky made the deal happen! My advice to the costumer is to go in knowing your numbers and do your homework. Everyone was happy in the end! Thank you Rocky and Donovan!

krissifitz

Feb 5, 2016

I was not looking forward to shopping for a car but after having my Toyota Celica for 16 years, it was time to let go and get something new. I had a few cars in mind but the Mazda3 was on the top of my list. We took a ride to Ramsey Mazda since I saw there were a few cars in their inventory that matched my needs. We went in expecting the worst, the usual numbers game, the hidden fees the "let me talk to my manager" etc etc. Instead, we were introduced to our salesman Victor. We told him what we were looking to spend and that I didn't want anything "extra" beyond what I requested. Victor said no problem, he showed us the cars that I had looked up and took us for a great test drive. He made a point to take us on side roads and the highway, curved roads and sharp turns, I felt like I got a true feel for the car. Once we said we were interested, Victor showed us the breakdown on all the numbers and explained any fees on the invoice. He checked out all the available rebates and offers available and told us about the 0% financing that was available. We were at the dealership for a few hours because the car I wanted was at a different lot but the time flew by. He made us feel comfortable, offered us coffee and hot chocolate and had a great talk with my fiancee about car stuff while we got all the details taken care handled. He then introduced us to Donovan from Financing, another great experience! I told him straight out that I'm not one to buy "additional warranties and third party offers. He made it clear there was no pressure to buy anything and he would just explain what was available. He explained both offers in detail and I actually ended up buying the 5 year Allstate package which he built into my financing (Bonus- all at 0%!!) Just like Victor, he went over every line of my financing and showed me the breakdown, the difference in payments with and without the add on package I had purchased. We left Ramsey Mazda in shock over how pleasant the whole buying experience in up being...my fiancee was so jealous since he had just bought a Nissan Maxima a month earlier in Hasbrouck Heights and had a horrendous experience from start to finish! Needless to say, I have already told a few people to go to these guys if they are in the market for a new Mazda! Oh and just when we thought our great experience was done, Victor offered to program my favorite radio stations, paired my phone to the blue tooth and helped me adjust the drivers seat. He gave us his card and said I should feel free to call him if I had any questions about the car! I also got a followup call the next day to be sure everything was good. And just today I got a call (not even a week from buying the car) from the dealership telling me my plates and registration are ready! Wow Wow Wow all around!

M

Feb 4, 2016

Quickly got a competitive quote via email, and closed it out exactly as promised with no hassle and a minimum of effort. Highly recommend working with Adonis.

LotaP

Feb 3, 2016

My wife was in the market for a 2016 CX-3 so we contacted Willy based on all the positive reviews about him. He did not disappoint us! Willy was an absolute pleasure to work with. He was very accommodative to our needs considering we had the whole family in tow. We spoke on the phone prior to our visit so once we arrived, Willy immediately knew what we wanted and got down to business. It did not take long to agree on a price either. Donavan in the finance department also offered a hassle free experience. We were in and out of the dealership in just a few hours. My wife drove home in her brand new CX-3. I would definitely recommend Willy!

xx

Jan 26, 2016

Ramsey Mazda has redefined my idea of what purchasing a car means. The customer service team was outstanding and made the entire experience actually pleasurable -- not the long, stress-filled evening we were expecting! The sales team was extremely professional and went out of their way to explain anything we had questions about. Thank you Glenn Toker: I have never seen such a detailed tutorial demonstrating how to use the car's new features (which would have taken awhile to figure otherwise). And thanks to Donovan Lau for making the financial portion of our purchase -- which is usually filled with anxiety -- pain-free and comfortable, with all questions answered and all details explained clearly and calmly. Thank you Ramsey Mazda for making us feel like welcome customers and for taking the time to be personable and friendly. In this age of electronics and automation, it's nice to see that customer service is still alive & well!

Lrsabo2

Jan 21, 2016

I just leased the new CX-3! How lucky am I? I couldn't have asked for a better experience than working with Ramsey Mazda. My sales consultant Willy was fantastic! He was sincerely interested in making sure I walked away with everything I wanted and more. We were like old friends by the time I drove my car off the lot. Also, a shout out to Donovan Lau. He made the financial portion extremely smooth and painless. Great job, thanks!

Mazda girl

Jan 21, 2016

I've leased many cars and worked at many different dealers from Lexus to Hyundai. The experience I had a Ramsey Mazda was the most smooth easy transaction ever! I basically wanted a certain vehicle and got exactly what I wanted for a very good price without hours of pointless negotiations. It also went very smooth with finance dept. I am due for another lease in 5 months and wil definitely be leasing my second Mazda!!

Tony

Jan 18, 2016

The second MX-5 Miata that I bought from Ramsey Mazda in the past 5 years. Glenn Tocker and Donovan Lau were fantastic - no pressure!

HappyNurse1004

Jan 16, 2016

I just leased a CX5 from Ramsey Mazda! This is my second lease from them, I went in with a list of what I wanted and they did not disappoint! My salesman Willie was exceptional, he made me feel comfortable, he listened to me and took an interest in what I wanted! And........what I wanted and got was under budget! Kudos! See you guys in 39 months.

Nels

Jan 14, 2016

Several days ago my son and I visited Ramsey Mazda for the purpose of purchasing a Mazda CX-5. From the time we entered the store, we were impressed with the friendly sales staff ,as well as the overall professionalism of the staff. We had an appointment with Victor Jacobson who, during the previous day , spent a significant amount of time on the telephone with us answering a myriad of questions. From the moment we arrived, Mr. Jacobson exhibited professionalism . and patience and thorough product knowledge. He reflects significant credit on Ramsey Mazda's reputation, its sales organization and himself.

EG1836

Jan 9, 2016

Willy Elkamarry has been a wonderful person to work with. He is patient, knowledgeable and remains enthusiastic while taking my calls regarding technical questions, as I familiarize myself with the car.Donovan clearly explained the gaps and benefits of supplemental insurance on my leased vehicle. The dealership itself is a pleasure to be in.

Roxanne

Jan 9, 2016

Leased a 2016 CX-5 and Willy made the process smooth and easy. We came prepared with our research and Willy did not disappoint in meeting our expectations in terms of what we wanted in a car and price. Willy will not disappoint you.

scottsoxfan

Jan 9, 2016

Just want to shout out kudos to Mike DePaolo and Dominick Lau for ease of purchase and a pleasure to work out a fair deal with these two gentlemen. Mike's knowledge of his product is uncanny and Dominick well versed and professional. We enjoyed our experience and would recommend to look to Ramsey Mazda first if you are intending to buy a Mazda. Great product, perhaps a little less in price than Toyota or Honda, and people who care about servicing a client.

Sandra F.

Jan 2, 2016

Went in to test drive a 2016 Mazda 3 and a few hours later I drove it home! Glenn is a fabulous no pressure salesperson. Made the process so easy and did not try to sell me something I did not need or want. Donovan made the financial end of it quick and did not stick fee's and such in our agreement. What he told us is what we paid. This is the second car we bought at this dealership. I HIGHLY recommend Ramsey Mazda!!Sandra F.

Wendy N

Dec 29, 2015

I came into buy my son a certified pre-own Mazda 6 i touring. I had requested Willy from reading reviews. I was more than pleased with Willy as he was courteous, kind and genuinely wanted to make our experience one to remember. From the time I test drove the car to the time I drove it home, Willy was a pleasure to deal with. Willy made the purchase as smooth as possible with no pressure and treated my husband and I with respect. He even followed up to see how our son liked his new car as it was a surprise gift!

nicole

Dec 26, 2015

Willy came in on his day off. He was personable, knowledgeable, and kind. Had a great experience!! He even called me after the sale to wish me a Happy Birthday!

Violet T

Dec 22, 2015

I came into buy my son his first car he wanted a mazda 3 . I was so shocked at how kind courteous and fast this experience was. Willy is the best person to deal with he works with you and is not a cheat. Car salesman tend to be slick but not this wonderful gentleman . He treated me , my husband and son with respect and kindness. He explained the car before taking my check. I think I will be back to get a mazda from him when my Prius passes on. We then went on to financing and the experience was quick and through. Mr Lau was equally kind and competant . This is a great team but Willy is the man to deal with.

kpacr

Dec 18, 2015

I'm so grateful to have met with Willy and really appreciated his assistance in purchasing my new car. He explained everything that was offered and tailored the visit to my specific needs. He went above and beyond to make sure I drove off with the perfect car for me (and I did - my Mazda CX-3), and I was beyond impressed with his caring nature, professionalism and respectful manner. However, my experience with the financial department was different. Key points regarding insurance were not explained to me, even after asking for more detail. I was told one thing before the purchase, and another thing after. I expressed my concern and I was literally shrugged off with no explanation, leaving the impression that the deal was done at it was my problem now... including a higher bill.Even though the last part of my experience was distasteful, I still give a 4 star rating because my experience with Willy far outshone any negativity that I experienced. The financial department could learn a lot about customer service from Willy.

hhkaon

Dec 14, 2015

From time I stepped into the showroom to the time I drove away with my new CX-5 I was happy that came to Ramsey Mazda to buy my new car. I did not feel pressured into buying something I wasn't interested in, since I was fairly certain I would be buying this car and I feel I got the really fair price.Willy Elkammary is a great salesperson to work with, because he listened to me and made sure I understood what I was getting or not getting, and Donovan Lau was so thorough with making sure all was in order. Without hesitation, I would recommend this dealership and these employees.

kdjumps

Dec 9, 2015

As this trek started for a new car I went Back to the dealer where I bought the Mazda i was currently driving/going to trade in to see Willy Elkammary and was informed he was no longer there, as a courtesy i still looked around the dealer and listened to what they had to say but felt the need to look further. After getting nowhere with another Mazda dealer (or 2) which surprised me by being a prior Mazda owner 2 times over I started to look at other brands of cars. I happened to be driving on RT 17 North and caught/remembered there was a Mazda dealer in Ramsey en route to where I needed to be so I pulled in for a real quick look thru. The receptionist asked me my name as I said my last name - Willy came around the corner because he recognized my name. I am an experienced sales person and I do not like the back and forth with price haggling in car buying. Here is how simple this was - because of WillyI traded in a 2011 Mazda 3 isport (6 speed) and said what $$$ amount I was also going to be putting down on a 2016 CX5 grand touring and said the dollar amount I wanted the monthly payment, ( i finance) that was it. I got top dollar for my trade in - (way more than the others wanted to give which kept extra dollars in my bank account which is a first for me on a trade in.) Done - that simple, no back and forth at all. Just like the last car that I bought thru Willy at his prior dealer. Also honorable mention to Business Manager Joe Guadalupe - he took care of the final paperwork, no pressure to get anything extra with warranty coverage and did a true financial breakdown of everything and much to Willy's word, the payment was exactly what I said - no games. If you're getting an upper end Mazda with the larger wheels, tires etc get the tire/wheel protection package. (this comes from my neighbor/good friend who owns one of the top garages in Bergen County) if you use it once in the 5 years it's will pay for itself many times over.Go to Ramsey - go see Willy and it will be the most painless car buying experience you've ever had.

Vinny

Dec 7, 2015

I had one of the best experiences when I leased my new vehicle from Ramsey Mazda. Brian Wallin was a perfect gentleman who made me feel very comfortable over the phone before I even went to the dealership. When I arrived Brian turned me over to Willy Elkammary who was a great person to deal with. Brian, Willy and I finished the deal in a very short time and it was all nice and easy. I tried to make a deal in the Mazda of Lodi dealership and didnt get any of the great treatment I got in Ramsey, so I am so glad I went to this dealership and I will probably lease another vehicle for my wife this month all because of the way I was treated. I finalized the paperwork with Donovan Lau who was another person who was nice to work with.

samreddy

Dec 5, 2015

They are total cheats they use classic bait and switch method. Once you go there they say the car is gone and try to sell you another one.Their service is total rip off and liars- on my first 45K service they had me change front suspension and even recommend to change the back one. I checked with my local mechanic it seems nothing was wrong.Second visit - they said initial charges will be around 80, after a while the guy comeback and said the light is going to cost 266 + service charges. When I refused the service, they behaved arrogantly. And charged me 60 for me diagnose and were calming that they already put the bulb in and had to take it back. This all happened in 15 mins. The mechanic who bought the car out threw my keys on the front desk and had this disgruntled look on the face. The women cashier had rude face expressions. I hope their boss was watching them on the CCTV.

HobDan24

Dec 2, 2015

I just purchased a new 2016 Mazda 6 from Ramsey Mazda. I enjoyed working with my salesman Victor Jacobson. He is young and very knowledgeable about all aspects of the vehicles he showed me. From the test drive to walking me through every single button in the car, he was helpful, honest, and efficient. Don in finance made the paperwork and purchase seem simple and I felt comfortable working with everyone at the dealer. I'd highly recommend this dealer to anyone looking for a Mazda in the NY Metro area.

AlansCX5

Nov 28, 2015

I had an excellent customer experience with the entire staff from my salesman Adonis to Don in finance. I live in Flemington, NJ which is 1 hour 15 minutes away and I traveled this distance because they gave me a great deal and were quick and courteous. When I buy another Mazda I will buy it there!

Greg

Nov 28, 2015

Patiently found us the right car! Walked us through transaction with no pressure! Beginning to end, No Hassles!.....occasional follow-ups to justify satisfaction..... Recommend!

darasin

Nov 25, 2015

One of the best and easiest experiences I have ever had at dealership in which I have had over 30. The sales rep, Adonis Antonick and Donovan Lau of the finance department were great. There were no gimmicks, hassles or pressure. I first went to Wayne Mazda and told them where I wanted to be and what I was trading in. They later changed the price with an excuse once I went to finalize the numbers. I then called Ramsey Mazda and spoke with Adonis Antonick. He was honest and even suggested that if I can get the deal with other dealership after running numbers I should try and get it. After I did not feel comfortable with the other dealership I called him and he gave me a price that was exceptional and worked with me. I was in and out of the dealership in no time. I left surprised but in a good way. Thank you, Ramsey Mazda.

Michael DeMaio

Nov 22, 2015

Great Service, will definitely do business with them again.Dealt with Mike Depaolo and Donavan Lau with the purchase of a new vehicle; I traveled far to get to Ramsey and they made it worth my while.

Tyleryac

Nov 10, 2015

My experience at this dealership has been the worst I have ever experienced. The people working here are unprofessional, unfriendly, and rude. I was not treated fairly as a customer and felt as if my business was not wanted. To be honest, the nicest employee at this dealership is the lot attendant. Even when I got a price is was higher than what I would pay for a BMW! If you are considering Mazda, please do yourself a favor and go to Wayne Mazda.I even spoke to a Manager of this dealership who provided zero customer service whatsoever. I will be contacting the corporate office to report what happened. I honestly wish I had a better experience.

Kevin Leacock

Nov 6, 2015

One of the best experiences I have had at dealership, and I have had quite a few. Victor Jacobson (sales) and Donovan Lau (finance) are great. I highly recommend going to see them for your next vehicle. This is our second car buying experience at this location and they have been excellent both times. They really treat you like family from the way they break down the car buying essentials to their after sales service. I have no hesitation recommending them, and am already looking forward to my third car buying experience when the time comes.

Onlyu1

Nov 6, 2015

Great people. I needed a new car to replace my aging car and they offered an amazing service and made the job as painless as possible.They also allowed me to use there lot to park my old car until i was able to pick it up.My dealer was Willy. The car i bought is a used 2008 mazda 3 hb and the previous owner wouldnt give up the head rest. He eventually got the rear headrest.I would buy from here again when i have more money to buy a brand new car.

bg1975

Nov 3, 2015

Staff was friendly and knowledgeable. My salesperson, Rocky, was attentive, but never made me feel pressured. I was pleased that he followed up with me. He was always willing to answer any questions that I had. Would definitely recommend this dealership.

omar123

Nov 2, 2015

willy was very great and helpful i Loved the car, Mazda really gives you the most bang for the buck out of any brand out there !!

sledder88

Oct 22, 2015

I found a good car and worked with Willy on making it happen. He was an extremely patient and helpful person throughout the process. He made the time for an agreeable deal to work for both of us. During the closing Joe was easy to work with and did not push on extra coverage when I hesitated. Thank you to you both! The car is great to drive!

New Blue

Oct 20, 2015

The minute we walkedin the door we were greeted warmly and professionally. The Mazdas are really nice looking cars and we were ready to turn in our van. Adonis Antonick was our salesman and he was very friendly and knoweledgeable. he was able to answer all our questions and very very patient. when we did the test run the Mazda was smoothe and we knew we made our decision to lease a grand touring. Adonis was very good with communicating and made sure that we got the gorgeous blue with moonroof grandtouring sooner than expected- he was great.we also worked with Donovan lau and he was professional and really nice to work with finalizing the paperwork.We had excellent experience at Ramsey Mazda Dealership and we will be back!

DD65

Oct 18, 2015

After doing extensive research on the Mazda CX-5 at various dealerships, I decided to stop in Ramsey Mazda one day after work. I had the pleasure of working with Rocky (salesman) and Donovan (Finance), and a few days later I drove away in my new car. Rocky helped me leave the dealership with the exact car I wanted, and Donovan helped make the leasing process quick and easy. They made it such a pleasant experience that, not only will I definitely be going back there in the future for myself, but so will my children.

MarkNY

Oct 2, 2015

Ramsey Mazda was not the closest dealership (about the 6th closest), but was the best. I was a little hesitant when I wasn't provided Internet Pricing. We planned to visit a few dealerships that day and come home with a deal, but we made a deal at our 1st stop. Based on his previous reviews, I requested Willy. We had been looking for a good year-end deal on a Mazda3 iTouring for my son. We initially tried the dealership we bought my daughter's car at 2 years ago - offer good pricing, but high turnover in sales staff. Willy quickly recognized my priority ($'s) and went to work. I was looking for an out-the-door price, so he didn't waste my time by showing me affordable monthly payments like several other dealerships. Willy gave me the best deal, included the rebates I knew about, and even got me an extra incentive I wasn't aware of (Joe in Finance was kind enough to contact me and move our sale up by a day to meet the deadline for it). Thanks Ramsey Mazda!

cleon44

Sep 27, 2015

I worked with Victor Jacobson as my salesperson. From the start, he was willing to do his best to offer a good deal and gain my business. He was able to beat a competitor's price and he did it in an honest, no BS sort of way. I didn't get a "sneaky salesman" vibe from him...Victor just seemed like an honest, nice guy who was willing to work with me to get a fair deal done. What turns me off the most about salesman is when they try to pressure me or get one over on me...I didn't feel that at all with Victor and, in the end, feel that I came away with a good deal that I was comfortable with. When I signed the final paperwork, I worked with Donovan Lau. He also struck me as an honest, no BS kind of guy. The closing process was quick and easy and he was able and willing to honestly answer whatever questions I had. Overall, I'd recommend Ramsey Mazda to anyone looking to buy a new car. Thanks guys!

mj5700

Sep 27, 2015

Since purchasing my car in 2007, this is the only place I have gotten my car serviced. The staff had always been consistently friendly and thorough.

beckeb00

Sep 25, 2015

I stopped by Ramsey Mazda to see if I could get the car that I wanted... a Red Mazda 5 Grand Touring.My experience there was a great one. I especially wanted to mention that Adonis was terrific. I stopped in on a rainy Thursday afternoon where he had me test drive a Mazda5 Sport. It was that test drive that made me set on the Mazda5, but I did have my heart set on a Grand Touring trim in Red. Adonis worked very hard to find one in the region and he could not. So with that, and with his permission, I went elsewhere and will be going all the way to Maryland to pick up the car.His efforts were a reflection on the courtesy and professionalism your team there at Ramsey Mazda give to their customers, even if at the end of the day, we don't purchase the vehicle from you.

FinallyHappyMazdaOwner

Sep 23, 2015

I was referred to Ramsey Mazda after I had spoken to the customer service representative regarding terrible treatment at another dealership. The team at Ramsey, Jim, Charlie and Donovan, were all fantastic!! They understood my previous experience and were helpful in helping me with my purchase. I would recommend to anyone that they should purchase there Mazda here!!

mb45

Sep 17, 2015

Was looking at Mazda 6, told Willie what I was interested in. A few months later, Willie called with a deal to good to pass on. Purchased Mazda 6 and was happy with service by Willie and the Ramsey Mazda experience. Willie was wonderful salesman to purchase a car from. Thumbs Up

Yvonne

Sep 15, 2015

Willy went ABOVE AND BEYOND to help me in leasing my first Mazda. I typically don't look forward to car shopping but Ramsey Mazda made this process very smooth!!! Thank you Willy for all your help!!!!

MyTime

Aug 25, 2015

I always lease my cars. So, I have this experience every three years. I don't look forward to it. However, Mike DePaolo and Donovan Lau have changed my mind. Mike was great. He did everything possible to make sure I got exactly the car that I wanted. He was very knowledgeable and willing to show me all the features on the car. He made me feel like I was, already, a part of the Ramsey/Mazda family. Donovan was very organized and thorough with the paperwork and making sure that I understood everything I was signing. I am looking forward to doing business with them again. I will, definitely, recommend them to all my friends and family. By the way, I purchased the CX5 and it is a beauty. It rides beautiful and the features are awesome. I'm very happy.

Michael Bowen

Aug 21, 2015

Purchased Mazda 6 grand touring. Everything was fine. Willie was a professional salesmen and pleasure to work with. Right on 17 easy to get to.

JeanQueen

Aug 20, 2015

Mike DePaolo went above and beyond to explain how to use all the new features in my 2016 Mazda 6. Very happy with the whole experience. I would definitely recommend Mike as he is extremely knowledgable. He even help me set up my iPhone, radio ( so many different stations), and the screen features. Set up an appointment as you won't be disappointed. ????Filomena 2016 Mazda 6Very happy with the entire Mazda family!I've been a customer since 2000.Also worked with the price. Great job!

DD67

Aug 18, 2015

I found a car online for sale at Ramsey Mazda. I was hesitant to take the drive, as it was an hour and a half ride from home and I didn't want to waste my time at a dealership I wasn't familiar with. After meeting our salesman, Willy, I was glad I made the trip. He was very friendly, while still remaining professional. Also the finance rep, Donovan was excellent. He found a better loan rate than what my credit union was offering. He was very pleasant to talk with and patiently answered all of our many questions. Definitely worth the drive, I ended up with the car I wanted and an unbeatable loan rate.

ah0699

Aug 13, 2015

I was very interested in a car available at Ramsey Mazda. After test driving and doing some initial number crunching with the very helpful Rocky Dunn, I started comparing prices between dealerships. When I returned to Ramsey Mazda looking for a better deal, I was yelled at in front of the whole store by General Manager Brian Wallin and told that they didn't want my business in an extremely unprofessional manner. This whole experience was very embarrassing and I will not recommend Ramsey Mazda to anybody.

First new car

Jul 24, 2015

I went with my son to look into leasing a Mazda 3. The salesman Danny was not only knowledgeable but gave my son a test drive that really showed him how this car performs. He did not pressure him at all. We did not decide to lease the car until the next day (Danny was off). Victor assisted us the next day and assured us that Danny would get the commission. Victor treated us as if we were his customer as well. Every employee we dealt with was so incredible including Jim the Sales Manager who worked out a great deal for my son. Donovan made the whole financing transaction painless and comfortable. I would highly recommend this dealership.

Nb1234

Jul 23, 2015

I had been to two other Mazda dealerships and Ramsey was by far the most welcoming. They were so willing to work with the price we wanted and were not intimidating. Victor, one of their salesman, was so polite and worked with us for two hours going through every question we had. Our experience here was the best I have ever had at any car dealership. Will definitely be returning myself and referring family and friends!!

Mlieber90

Jul 20, 2015

When I went looking for a new car, I encountered the typical salesmen. "What can I do to have you walk out with a car today?" This was not the case at Ramsey Mazda. I didnt feel pressured to buy a car right then and there. Charlie was very helpful and didn't pressure me into making the decision to buy the Mazda 3 two weeks later.

jim262

Jul 13, 2015

Salesman Charlie Finocchiaro made buy a new Madza at Ramsey a pleasure. The showroom is roomy, clean and comfortable. I would definitely would recommend this dealership to all my friends.

GJohn25

Jul 9, 2015

Willy made the whole shopping experience pleasant and stress free. He was very patient and answered all questions and concerns. Donovan explained all the financing and options that suited our needs. Definitely would purchase another car there when the time comes.

arolfs

Jul 7, 2015

This was my third car with mazda and I always have a pleasant experience. The car salesman Willy went out of his way to make sure I got the best car for the best deal and I could not be happier to drive away in my new mazda same day!

MAZDA CX-5

Jul 1, 2015

From start (on line search) to finish (purchase vehicle) all employees were knowledgeable; courteous & professional. When time comes; I'll be back to Ramsey Mazda for my next vehicle. Thank you...

ehill102

Jun 26, 2015

Having purchased a number of vehicles over the years I know what I'm looking for in a car sales person. I found it at Ramsey Mazda. I dealt with Glenn Toker who was knowledgable and a pleasure to work with. He was straight forward in working out the financial end of the deal and delivered the vehicle in perfect condition. No hassles, no pressure and a great new CX5!

KB123

Jun 24, 2015

We had an excellent experience with the sales team at Ramsey Mazda. Willy, our salesman, did a great job working with us. In addition, Donovan, the finance guy, was easy to work with. Great sales experience. Unfortunately, we discovered a mechanical issue with the car shortly after we picked it up. The service department simply did not respond to us on this - did not have time to speak with us - and we are now working with another Mazda dealership to resolve the problem. Still not resolved. Several emails to Ramsey Mazda reps seeking call backs to discuss this matter were not returned. I am baffled. I can not recommend them.

steve

Jun 23, 2015

Don't go in there!! They are very nasty, not helpful, you can wait there for nothing, not reliable much more to say against them

mmarchese346

Jun 22, 2015

Glen and everyone else at Ramsey Mazda were great. All of my questions were answered, Glen was very informative. My entire car buying experience was a pleasant one.

Hank

Jun 15, 2015

Our salesman Victor Jacobson was extremely helpful and informative. We had a great test drive, and he answered all our questions. Victor also found a incentive we didn't know and saved us money.Donovan Lau was very knowledgeable, helpful and a straight shooter. Donovan (finance) even saved us some dough too. My best car buying experience yet.

Glen B

Jun 10, 2015

Walked in not knowing what to expect and was pleasantly surprised by how welcome I felt without the normal pressure of car sales. I got exactly the car I wanted with no stress. Mike was very helpful and a pleasure to work with. Picking up the car was easy also and Mike and Donovan in the finance department got me in and out with no hassle.

A De Simone

Jun 8, 2015

I had a great experience purchasing a Mazda CX5 at Ramsey Mazda. The salesman, Victor Jacobson, and the Finance Manager, Donavan Lau, were both very easy to work with. Victor was very helpful with the follow up. Overall, from test drive to purchase, it seems to be a well-run, professional and no-hassle outfit.

rich86

May 31, 2015

We had gone into Ramsey Mazda after dealing with two other high pressure and low result Mazda Dealerships. While I really liked the Mazda CX-5, I had about given up on Mazda Dealer's. After dealing with Willy Elkammary and Donovan Lau, my opinion has been turned around. Willy is very pleasant and easy going, the opposite of high pressure. Donovan was quick, polite, and professional. The pricing was very fair and better than I expected. In short I would recommend Ramsey Mazda without reservation.

MoonRise

May 28, 2015

I hadn't purchased a car in many years and Willy made it very easy for me. He wasn't pushy and didn't try to oversell me. I told him I was technically challenged and he took that to heart and didn't suggest that I add technical packages that would be beyond my comprehension and totally unnecessary to the CX-5 that I was interested in. I drove the car home today and am very pleased with the experience.

Sunshine912

May 28, 2015

We just purchased our third Mazda from Ramsey Mazda. Each time we have had an GREAT experience! Our Salesman, Mike DePaolo was absolutely the BEST!!! He is sincere, honest, knowledgeable, respectful, and most of all, NOT pushy - which is a rarity!! Finance manager, Donovan Lau was wonderful to deal with, he is friendly and knowledgeable. Everyone that we encountered at the dealer was awesome and we highly recommend anyone to shop for their next automobile there! My brother-in-law also purchased a car the day after we did!

terrancefreer

May 27, 2015

why buy a car anywhere else . the salesmen Mike Depalo was professional, knowledgable,and respectful . The manager Donovan Lau could be the best part of the whole experience. He also was very knowledgable,and friendly.THEY were all awesome,and I highly recommend shopping for your next automobile there. I bought the CX 5 and i am very happy.

ehfh123

May 25, 2015

I bought a Mazda 3 from Ramsey Mazda last month and had the pleasure of working with Willy and Jim. Willy was punctual, very friendly, accommodating and a straight shooter. Within 30 minutes of my arrival, he gave me a great deal no haggling. Willy and his manager Jim truly made an effort to give me an excellent price. The experience was completely different from other car dealerships where underhanded tactics were being employed at every turn to put one over you.The finance person Donovan, explained the paperwork clearly. He pushed hard to sell other options which I decided not to take. This was the least pleasant part of the purchasing experience, but not terribly bad.Overall, I highly recommend Willy and Jim at Ramsey Mazda and encourage others to give them a try for a fair/excellent price and a good car purchasing experience.

srd4484

May 22, 2015

Our salesman "Willy", was very nice and pleasant to deal with. We told him what we were looking for and asked for his opinions on some topics. He was straightforward with his answers and agreed. We ended up buying a preowned certified car that day. Thanks.

Ryan's car

May 3, 2015

The sales person (rocky) was very laid back, he was not pushy, he cut right to the chase and I didn't feel any pressure whatsoever!After I leased my Mazda, I was introduced to Donovan lau where he took me through the financial end to close my deal. Also, extremely friendly and not at all pushy!!It was a very easy experience!

Robert Ewing

Apr 24, 2015

Willy Elkammary was outstanding, and so was Donovan Lau, manager. Willy was warm and personable but also quick and sure. He helped me through the whole process of trading in my older Subaru and buying a spectacular red 2016 Mazda CX5 with all the trimmings in less than 3 hours! I would recommend the Ramsey Mazda team to anyone looking for a pleasant as well as professional car-buying experience!

Angela

Apr 14, 2015

Willy Elkammarytook great care of us through the whole process of purchasing our new Mazda.He worked within our parameters and made the process seamless. There was never a sales pressure. Willy kept us informed, took care of all the logistics, was very responsive to all of our inquires and patiently sat in the car to give us a detailed tutorial of all the technologies. He listened to us and we felt like we got exactly what we wanted. Donovan Lau on finance was terrific. At the end we got an amazing deal on an incredible car. We are one happy family today! Thank you Ramsey Mazda!

rollercoasterdan

Apr 7, 2015

I had an appointent for a test drive the CX-5 with Willy. From the moment I walked in he was very friendly, personable and helpful. He was informative and enthusiastic. He explained all the features of the car as we drove and made me feel confident in my decision.Very satisfied my Ransey Mazda and would recommend this dealership.

Tom

Apr 3, 2015

I'm not going to disparage other Mazda dealers, since this was the only one we went to. That was because there was no need to. The people at this dealership treat you like you want to be treated. No hidden anything. Our salesman, Victor J. went to great lengths, we feel, to accomodate us. This is only a review of their sales team, since that's all we've really experienced, but if the rest of the team is this professional, then there's no need for anybody to look further.

Doug

Mar 27, 2015

They really know how to treat you right in the service department. I was very happy with the service I recieved on my cx7. They followed up after I got the car back and made sure I was happy.

JC

Mar 27, 2015

I came in knowing the exact car that I wanted and left with the car! No games or hassles. They really treated me professionally and I was impressed with how quickly the deal came together and I had my car. I will recommend them to my fiends.

Kimberly

Mar 26, 2015

Had a great experience here when buying my new car. They treated me fairly and I wasn't taken advantage of. I really believe that I got a good deal, so I'm happy.

Kristy

Mar 24, 2015

Brought my CX7 in for routine maitenance and we very impressed with their service department. They reminded me before my appointment and followed through with status until pick up. They discovered some small wear and tear items which made me feel good abouth their thoroughness.

Drew

Mar 20, 2015

The price they advertise is the price you pay. No games. I've bought and serviced my Mazda here and I'm very comfortable referring you to them.

Happy Harry

Mar 20, 2015

Got to give a shout out to the service department here. They made it so easy and convenient and also diagnosed my electrical problem immediately. It was nice it was covered under my extended warranty too!

Ellen

Mar 18, 2015

I have a pet peeve when it comes to cleanliness of my car. I've brought cars in for repairs at other Mazda dealers and the car was filthy afterwards inside and out. They only changed the oil and brakes but my car was immaculate when I got it back. Thanks!

Joe C

Mar 18, 2015

Found the exact cx9 that I was looking for on Cars.com and showed up at dealer without contacting them. Showed them the car I wanted and deal was done on th spot. They even had the a tire replaced at service dept that had a bubble in the side.

Leslie

Mar 17, 2015

Check engine light came on in my car recently and I was scared to bring it in because I thought it would cost me money I don't have righ now. I was relieved that it was a very minor exhaust issue that didn't cost much at all. Mad at myself for not brining in earlier.

Acetee

Mar 16, 2015

I was very surpised the oil change on my CX9 was so inexpensive. They charged the same as the 10 min places and I had an appointment. Very good customer service.

Hector

Mar 16, 2015

Very happy with the service process. Maint light on my 6 came on and i thought the worst only to find out it was was gas cap. Warranty covered which made me happy.

VICTOR B.

Mar 7, 2015

Great experience.. The staff were very attentive, especially Charles Finocchiaro who was the one who offered us their help . He was very attentive and sincere .The whole process was without pressure. WE TRULY RECOMMENDED!

Wilson

Mar 6, 2015

My car buying experience started in 2011. I live in Rockland County NY and went to a Mazda dealer about 10 minutes from my house. They were treating me as if they had never heard the words "customer service". While I was waiting at the salesman's desk, (he got up and left me sitting there several times) I checked my phone for another dealer and found Ramsey Mazda. I gave them a call (still sitting at the salesman's desk) and was connected to Rockstone (Rocky) Dunn. He assured me that if I went over to Ramsey Mazda it would be worth the trip. When my salesman finally returned I shook his hand and said "goodbye". Of course he tried to make me stay to no avail. I drove about 40 minutes to Ramsey Mazda and met up with Rocky. I not only buy cars for myself, I also buy cars for my wife, my mother and my sister. Needless to say I have purchased over 15 new cars in my lifetime and know a good dealership and salesman when I see them. Rocky is the best. I walked out with a new car in just a couple of hours and have since bought a total of 3 cars from Rocky. My latest just last week. I spoke to Rocky and Donovan and told them that I would be back for a forth car from them. I would recommend this dearler to anyone who wants to have a great and honest new car buying experience...

nightrain333

Mar 5, 2015

Great Experience , no pressure sale, quality suv with all the bells and whistles, price was right, professional staff, happy with purchase, HIGHLY RECOMMENDED. ................Sales person MIKE was TOP NOTCH..........

trinasoul

Feb 22, 2015

I went to Ramsey Mazda this past Saturday at the advice of my friend who had recently leased a car from them. She said they were the best- and she was right! I test drove the Mazda 3, fell in love with it and was able to take it off the lot that very afternoon. Willy was the nicest, honest and funniest salesperson I have ever dealt with (and I have car shopped many times in my life). I am so happy with my car and my experience at Ramsey Mazda and would recommend this dealership to anyone! Willy and Donovan- thanks for making magic happen! And shoutout to the whole staff for being super friendly and making this girl a happy driver!

rbtneums

Feb 20, 2015

Being my first new car in ten years I was dreading the experience. Went to another Mazda dealer and really dreaded the experience. Then I went to Ramsy and met Willy, and all was fine. Good people with a good product.

SamG

Feb 19, 2015

I didn't realize how enjoyable and simple leasing a car could actually be until going to Ramsey Mazda. Willy and Donovan were a pleasure to deal with! No hassle at all and they were both very friendly and helpful. This is my first Mazda and would without a doubt continue to buy from Ramsey Mazda, as well as recommend this dealership to my friends and family. Thank you again for such a great experience!!

Ralph

Jan 23, 2015

This was the best experience I have ever had with leasing a new vehicle.From the phone call to the actual meeting, Rockstone Dunn was the best salesperson I've dealt with. He made my experience very pleasant and comfortable and it guaranteed my return of a customer. I recommend anyone who is looking to purchase or lease a new vehicle, to go to Ramsey Mazda and ask for Rockstone Dunn.

jwinters01

Jan 17, 2015

After dealing with another Mazda dealer where they just wasted my time and jerked me around, I wasn't sure what to expect when I came to Ramsey. I'm SO SO glad I ended up doing business at Ramsey Mazda!! Everyone that I met was friendly and helpful & the entire process was quick and painless! Thank you to everyone who helped make my buying experience a breeze!

Denise

Jan 15, 2015

My husband and I just signed our 6th lease with Mazda last night. We started our journey way back in 1999 with the lease of the first of two MPVs. We decided on that car because at the time, we were new parents and needed the room for car seats, strollers etc. As our childrens needs changed, we leased the Mazda 9 and then the Mazda 7 because they went along with the changing demands of our growing children... sporting equipment, friends etc. Soon after, my husband needed a small car to get back and forth to work so we leased the Mazda 3, which is a fun little car. Now that our children have grown older and we are no longer in need of a "mommy van" we just drove home with our brand new sporty Mazda 6 which I am loving!!! Its great to feel like a young driver again! As you can see, we are very pleased with not only the Mazda vehicles but the friendly service and customer support that we have received. We highly recommend exploring all of the diverse cars that Ramsey Mazda to offer.

johnleonhard

Jan 6, 2015

Had to go in for a service on my day off and they had me in and out in about half an hour. Thanks to Ken L. my service writer and the mechanic who worked on my vehicle. They respected my time and I would highly recommend to anyone. Thanks again.

Brain p

Dec 20, 2014

After trying to deal with Wayne and morristown mazda, I was happy to buy from Ramsey. They did not try to trick me with an inflated APR rate or extra window etching fees and other hidden fees. Willy is an honest man who I recommend. I hope to continue to have a good relationship with Ramsey Mazda for years to come.

Peter Wierenga

Dec 11, 2014

Here's the bottom line...Ramsey Mazda made it worth our while to drive 200 miles to buy a used car from them. That's saying something! My daughter's car was totaled a week ago. She might chime in with a review as well. I am an aggressive car shopper. She knew exactly what she wanted...a Mazda3 to replace the one that was totaled...so that part was easy. I shopped for cars within a 250 mile radius and found two that would work well for her. They were both Certified (very important for her), had the features that she wanted and were priced well under the dozens of others that we could see within that radius. One of the two cars was a mile and a half from where she lived. The other one was at Ramsey Mazda...200 miles away from where she lived. I talked with Rocky on the phone and he told me that he would submit an offer to his manager if I made a $100 refundable deposit with my credit card which I agreed to do. They came back with a price that made it well worth our while to NOT buy the car that was in the same town but to spend the day driving to Ramsey, NJ to buy the car. Along the way, we gave them every bit of information that they needed to process the loan for my daughter. We walked in the door and were sitting down with Donovan within two minutes to sign the paperwork. Fifteen minutes later, everything was signed and Joe took some time to show us the ins and outs of the car and got us on the road back. So we were in and out within 30-60 minutes. There was a minor problem with the battery that we discovered when we were filling the tank next door and within another half hour, the other Joe had arranged to have the battery replaced and we were on our way home. It simply could not have gone any better. We did our part to have everything done for the loan and insurance before we got there and they did their part by having EVERYTHING ready to sign and the car ready to go when we got there. Virtually no waiting for anything. Very, very impressive!

fobando

Dec 7, 2014

I dread going to any dearleaship but we were impressed with Victor's no-pressure approach. My wife and I decided in the morning to start looking for a M3 for our 17-year old son. We chose Ramsey which is the second closest to our home. Thank god we did because right from the initial sitdown through the test drive to negotiations, it was a pleasure to deal with Victor, never pushy and straight foward. There was no need for us to keep looking to save a few dollars but who needs the hassle or pressure. After we made the deal, Victor took the time to show my son all the features and gadgets. My son was happy and I was thrilled that I didn't have to go to another Madza dealership. Thank you Ramsey, Victor and Donovan!!!

deduardoh

Dec 5, 2014

I was blown away by Ramsey Mazda's no-nonsense approach to what has traditionally been a painful experience for me. I dreaded having to replace my old car because of the headaches with negotiation and finance. These guys made the whole process super easy and enjoyable.Rocky made sure I fully experienced the Mazda 6 during our test drive, He was super knowledgeable about all the features and was able to compare them against the Toyota and Honda I was considering. When it came time to talk numbers, Rocky broke everything down for me, including invoice. He gave me a great deal without all the fuss.Donovan is a real class act. He was really patient as I decided on finance options and felt comfortable with the arrangement. Donovan was able to cut my monthly payments for practically nothing. Amazing.When it came to drive away with my new car, Red filled in for Rocky. This guy's a tech guru. He helped set up Bluetooth and gave me a detailed overview of the technology.I love my car, and I love this dealership.

ioanna.mavrea

Nov 21, 2014

We had already checked out both this and the neighborhood Toyota dealer three months earlier but we returned to Mazda, and more specifically to Willy, because he had made such a great impression. He was very helpful answering our questions (and we had a lot), honest about pricing, and very-very patient. Donovan helped us with our paperwork. He explained every detail of the different options we had, allowed us the time to discuss it and decide on exactly what option best fit our needs, and overall made us feel that he was there to help. We couldn't be happier with our new car! Thank you.

angie0501

Nov 18, 2014

I actually went to this car dealership to check out a Mazda CX5 for my mother to lease. She had already met with Glenn once and she was hoping to make a deal that day. He was very patient with my whole family, answered all of our questions, survived a test drive with us and was very honest about pricing. The negotiation was a smooth process, no hard sales tactics or gimmicks. Glenn and the sales manager (who never came over to hassle us) were very upfront and honest about what they could do for us. After my mother finalized her deal, Donovan came over to explain the financial aspect of the deal. Again, he explained everything thoroughly and made sure she knew what she needed to in order to finalize the deal. Everyone was so great! SO not the normal car buying experience that you would expect. I was so satisfied with how they handled my mother's lease that I decided to do the same for myself. We went last night to pick up our cars. Glenn went through every button of the vehicle with both of us. Donovan was great, he explained everything to us again and got us out of there very quickly. Overall, I have to say that this was the best car buying experience I have ever had. I will definitely recommend them to anyone who is in the market for a new vehicle.

luanne223

Nov 18, 2014

I was very pleased with the professionalism in dealing with Joe DiSimmone, Mike DePaolo and Donovan Lau. This team was patient, and informative with all my questions. No pressure kind of guys..... Very important when trying to make a big decision like a vehicle purchase.. That is why this is my 4th Mazda purchase from Ramsey Mazda !! Great job guys !

roseann manna

Nov 15, 2014

Rolling over my lease was made easy by Willy Elkammary. I went from a 2011 to a 2015 Madza3 at a great price. He was friendly, personable and knowledgeable of the product. Willy explained the different features in the car. Joe Guadalupe processed the paper work quickly and efficiently. I would recommend doing business with him and the Ramsey Mazdadealership.

Jeff Paull

Nov 11, 2014

Great leasing experience. Rocky Dunn was totally knowledgeable and made the transaction totally stress and pressure free.

mjojr919

Nov 6, 2014

It was a pleasure to work with Brianna, Jimmy (Red) and Joe while purchasing my new Mazda6. From start to finish everything was handled in a professional and courteous manner. There were no hard sell tactics (like at a nearby dealer) and they allowed me the time and space I needed to make the best decision for me and my family. I wouldn't hesitate to recommend them to anyone interested in a Mazda.

ym77

Nov 5, 2014

I wish I could recall the young woman and older gentleman I dealt with while servicing my CX9 here for the last 5 years, as they were great. While they do not have control over their pricing, the work was always excellent. They were always thorough with their explanations of everything. The service was always timely as well. I put over 100,000 miles on my vehicle and up until this weekend it still drove exceptionally well. And I believe due to their excellent service, I was able to get full value for it as a trade in. My needs for a vehicle have changed and I decided on a non-Mazda vehicle. But if you do own a Mazda, I highly recommend Ramsey as your go to place for servicing your vehicle.

Angelika Strama

Nov 3, 2014

After having my car totaled and being in a rush to find the perfect replacement with in my budget, I came to Ramsey Mazda. From star it was just a pleasure to talk to Michael Mann he is the one that help me get my perfect car, he wasn't pushy at all, worked with me and my price and gave me exactly what I needed! and now I drive the 2015 CX5 and completely love it!!! this is my 3rd car i purchase and from now on I wouldn't go anywhere else but Ramsey Mazda! very pleased!!!

suzicamm

Nov 2, 2014

It was a pleasure to work with Victor. He hade the buying experience fast and easy and was very helpful in answering all of my questions. He also got me the best price for the vehicle. I love my CX5. Thank you

mikeg21175

Oct 12, 2014

My wife and I were in the market for a Mini Van, and after doing our homework knew the Mazda 5 was just what we needed. Our experience with Willy as our Sales Representative was extremely quick, easy, and pleasant from the minute we walked in the door until the minute we drove off in our new Mini Van. Willy is not only a great asset to your sales team, but a genuinely great person as well. I recently ran into Willy at our local grocery store and he not only asked about our new Mini Van, but he also remembered our names and asked about our kids and family as well. It's that kind of personal experience that makes all the difference to us, and I would recommend any of my friends and family to go see Willy if they are in the market for a new car anytime!

Megibson

Sep 30, 2014

We had a wonderful experience with Mike at Ramsey Mazda. All the staff was very helpful and we felt as though we got a fair price for a great car. Thanks everyone at Ramsey Mazda!

reviewofmazda

Sep 28, 2014

Do not go to this place for service, and if you get Robert as your representative, run. This guy is beyond rude and will tell you whatever issue the car has, you somehow caused it.

Gwain

Sep 18, 2014

Everyone was a pleasure to work with. No hassles, no pressure to buy, we were allowed to check things out and given time to make our decision a couple days later. We got what we believed was a fair price for the vehicle, actually at a much better price than other dealerships. If you want a no pressure, friendly car shopping experience, this is the place to go. Highly recommended.

BP1212

Sep 15, 2014

Leased a 2015 CX-5 from Ramsey Mazda. Willy was helpful, amiable, and easy to work with. The process was seamless from start to finish and speedy.

ahurlock

Sep 10, 2014

Getting into another Mazda lease was becoming a hassle. Brianna helped me out over the internet to get an agreed upon deal and made the process less of a headache. Mike was great. He had the paperwork ready to go and overall timing on getting the financing done and paperwork was minimal. Unfortunately, the prep time for the car turned out costing us an extra hour due to back up in the service area. I don't blame Mike for this, but it was an inconvenience that everything but the car wash and prep was so quickly done and this cost us a bunch of extra time that was not necessary.

alx0818

Sep 10, 2014

I recently just hit the 6 month mark on my new 2014 Mazda3 i-grand touring and I for one couldnt be any happier. While the car is amazing and I recommend anyone looking to buy an extremely affordable car that is fully equipped with everything but a microwave on the inside, what really sold me on it was my car salesman Mike Depaolo. Although its been six months since my date of purchase, what triggered my memory to post this was Mikes attentiveness to call me a week ago just to wish me a happy birthday! Who does that?! I thought it was such a nice gesture that i thought Id write my first ever online review. If youre looking to buy a car then go to Ramsey Mazda and ask for Mike Depaolo! Less then 12 hours before I went to Mike, I had the worst experience ever at Wayne Mazda. The salesmen there were fine, but it was the finance guys and managers that were rude, condescending and made closing a deal anything but possible. After spending almost 6 hours there, testing the vehicle i wanted, and quibbling over a couple hundred dollars, my father and I left the store outraged and decided to head to Ramsey Mazda the very next morning. Mike had come highly recommended by a friend of ours. We walked inside, asked to speak with Mike and told him the horrific experience we had just had at Wayne Mazda. We put the same numbers that were shot down at Wayne Mazda on the table in front of Mike, Mike looked at them, and after being at the dealership for no longer than 5 minutes he told us, you ready to take the car off the loft today? We couldnt believe it! Ive never experienced such an easy going, laid-back, yet extremely knowledgeable salesman like Mike Depaolo. We were in the dealership for an hour tops before I was driving away in my brand new car. Mike is wise beyond his years, and knew full well the ins and outs to all the high-tech gadgets that came equipped in the car. Being a first time buyer, Mike knew exactly what this kind of purchase meant to me and made it fun and enjoyable the entire time I was there. Even before my birthday, Mike would call me every now and then just to check-in and see how both me and the car was doing. If you want to buy a car, theres only one person I would recommend and thats Mike Depaolo of Ramsey Mazda!!!!

stmclee

Sep 3, 2014

In our life time, how many times are we in auto dealerships to purchase or lease a car?If you would like to make one of them the most delightful, try Ramsey mazda. I visited a few dealerships of Mercedes, Audi, VW, Hyundai and Toyota in my vicinity, and I felt being treated the most valuable customer at this place. Period.Mr. Mike DePaolo was especially great - he was not pushy, but responded to all of my tedious inquiries.

Vijay

Sep 2, 2014

Victor was very cool and helpful... I will always recommend him in Ramsey Mazda to all my friends...

raynameg

Aug 24, 2014

We have been buying/leasing cars for 30 years and this was by far the best experience. First we were given the details of the vehicle that were important to us. The salesman had a lot of knowledge about the vehicle and cars in general. Next came the greatest test drive ever! The salesman explained that he's going to have my wife push the car to highlight the cars exceleration, handling, and breaking. He made sure that she was comfortable before the test drive. This was much better than the usual drive around the block test drive. We were sold at the end of the test drive. Then the dealership worked quickly to get us a good deal. We already had worked up a number that we would want and they beat it. At that point it was a quick finish of the papers, setting up the bluetooth, and we were out the door. We recommend Ramsey Mazda and ask for Charlie to get the test drive of your life!

asailer

Aug 23, 2014

This was the best experience I have ever had at a dealership. Salesman Rocky and Financial Agent Donovan made everything so easy to understand and I truly enjoyed my time there. Nobody pushed me into anything I did not want to do and they really listened to what I wanted. They seemed to really care about my happiness with the choice of a car. I was in and out in an extremely reasonable amount of time. I can say without a doubt I will continue to go to this dealership and know that I will continue to get quality service. Thank you everyone at Ramsey Mazda!

njteach

Aug 18, 2014

I had a positive experience with this dealership. This is my first Mazda and I am happy with it. Everything went smoothly when I was at the dealership. I recommend talking to Willy when you go!

Bandlady74

Aug 15, 2014

I found Ramsey Mazda through an online search and Brianna in internet sales contacted me promptly with the quotes I had requested. She was pleasant and professional. The prices were extremely fair, and we went ahead and did a lease on a Mazda3 hatch. Charlie, our salesman, was a pleasure to deal with. The transaction went very smoothly and he did a fine job of explaining the car's features to us. He took plenty of time, and nothing that we asked was too much trouble for us. I will definitely use Ramsey again if I'm buying another Mazda.

5max

Aug 5, 2014

We knew which used car we wanted. They had several on the lot with various features. We were able to work with Willie to get a fair price with the features we wanted quickly.

annette.lernercornell

Aug 4, 2014

After shopping around for a new crossover, got an internet price on a 2015 CX-5 Grand Touring from Brianna. Walked into the showroom Saturday morning, met with Mike D and Donovan Lau and drove out with our new car!Friendly, knowledgeable people. NO high pressure sales tactics. Great Coffee!!! Kudos to the Service Dept.(don't remember the service guys' name) for getting our options installed that day so we could take the car home without having to come back another time for the install. It was the best car buying experience we have ever had. Thanks again Brianna, Mike D and Donovan!Thanks Ramsey Mazda!

gailpic

Jul 20, 2014

It was a great experience, both the sales rep, Victor and the Finance Manager, Donovan, were extremely helpful. Would definitely recommend the dealer ship to friends and family.

kmvp

Jul 20, 2014

I went there to look at cars and see what deal I could get for my trade in and walked away a few hours later with a brand new Mazda CX5!I had a really great experience with my salesperson Glenn Toker as well as with Donovan Lau in the finance department. Glenn was knowledgeable and patient and I felt really comfortable with him. Donovan was great in explaining all the paperwork and cost and made everything easy to understand. This was the best car buying experience I have ever had!

speedism

Jul 19, 2014

I called ramsey mazda and asked to speak to a salesman about leasing a 2015 cx-5. The receptionist put me through to Jimmy. I proceeded to tell Jim what i wanted. I asked him if he could get me a base lease number for the car. He proceeded to tell me that he couldn't and that i HAD to come in in order too even talk numbers. I told him that another dealership had given me a base price over the phone, so he should be able to as well. He proceeded to bash that dealership, saying that they lie and treat their customers like crap and that I was the only customer to ever have a good experience at the other dealership when i bought my last mazda. I would never work with a salseman who is ready to burn and slander their competition. Jimmy needs to learn respect and professionalism before i ever deal with ramsey mazda.

Korikakak

Jul 14, 2014

I bought my 2014 Mazda3 last December from this dealership. Today I took my car in for 10K service and dealt with Kenny and Henry. The flyer I had said the service was $89.95 but the dealership jad it crossed out and wrote 109.95. It was fine. After an hour I got a call and went to get my car back. I noticed there were scratches where the air gun goes and pointed it to service manager Henry. He saw them and did not offer any apologies nor did he say anything about it. When I got home I called them and told them I noticed they did not wash or vacuum the inside, which was listed as part of the package I paid for. Instead, Henry insisted they washed the car and vacuumed it too fast they did it in a hurry. Poor excuses and lies. This is the last time I am having my service done with this dealership. Poor attention to details and insensitive to customer needs makes this a bad place to have your car serviced.

Meghann F.

Jul 2, 2014

I had a stress free experience buying my new Mazda here! Everything was smooth, and I didn't feel pressured to buy. My dealer was great, facilities great, an I'm so happy with the car! Came in a week early too!

laptopluke

Jun 26, 2014

Victor and Donovan were terrific! Victor worked with me every step of the way and worked out a price that was affordable for me. He was patient and got us the best deal. Donovan was very professional and explained all the financing and paper work making it easy to understand and follow. Thank you both!

rteggs

Jun 26, 2014

Truly unparalleled service. They really work with you to get the best possible deal. I would recommend this dealership to anyone. Definitely the best car buying experience I ever had.

harveydy2004

Jun 21, 2014

Glenn Toker was exceptional during my visit,he really accomodate what i need, even to the extend that i change my mind and change the car i want to get. Without any violent reaction,he told his boss,went back to me, and i got the car that i want..

wbroadbentjr

Jun 18, 2014

Ramsey Mazda was a pleasure to work with and I did not feel pressured to buy. My sales Representative was awesome to work with and I would highly recommend him and Ramsey Mazda.

ladybug86

Jun 10, 2014

My boyfriend and I were shopping for a Mazda 3 to lease. We went to Ramsey Mazda for a test drive. It was the WORST experience I have ever had at a car dealership. The salesman was so pushy about driving the car aggressively and going above the speed limit. I was extremely uncomfortable during the whole test drive. After returning to the dealership, I had no desire to purchase a vehicle from Ramsey Mazda. We even called to complain about our experience. The sales manager said he or the general manager would call us back the next day to see if they could work out a deal since we had such a horrible experience. However, it has been almost a week and we have not received a call back. Today, I got a generic e-mail from the general manager. Our issue was never addressed. The experience almost ruined purchasing a Mazda at all. But I've decided to take my business to a different dealership that doesn't bully me into driving a vehicle out of my comfort zone.

Crodriguez23

May 25, 2014

My family and I have been Mazda owners for quite sometime, well out of those years, 4 Mazdas have been bought at the Ramsey dealership. Since they very first car we bought there we have always been treated with respect and never once did they make us feel like they were trying to "take our money" (Unlike other dealers did - Wayne Mazda) I just recently leased a 2015 Mazda 6 and I cannot stress how happy I am with the whole experience. John Torres has always been the one to help us out and along with his teammates they always make sure we leave with the car we want. I would definitely recommend all my friends and family to visit the Ramsey Mazda dealership, since I know they won't disappoint!

Chris

May 12, 2014

Had preconceived ideas on how this buying process would go and they were unfounded. Dealership treated me with respect and that went a big way with me.

carman145

May 4, 2014

Willy the sales consultant was very friendly, helpful and accommodating in purchasing my vehicle. He made the experience truly enjoyable. The finance department and management were also a pleasure to deal with.

PeterKaye

Apr 17, 2014

This was my second purchase from Ramsey Mazda and my experience was great as always. Sales Associate Rob Ellis was great and Sales Manager John Torres really helped make the deal happen. We love the dealership and the Mazda brand and will recommend to all of our friends.

NeverAgainwithRamsey

Feb 24, 2014

Brought my Mazda in for the first time since purchasing the vehicle at Ramsey Mazda with an Emergency repair as my sunroof exploded with no direct cause. Sitting in the car at a stop light and BOOM ! After researching online I saw that this was a common issue and I called Mazda USA for help. They said to bring the car in and they would deal directly with the service center. I assumed it was covered. They fixed the car quickly and charged me 650 to replace the glass. A little high, but who cares if its covered right ? Well the service manager tells me my car needs the following work: Front pads and Rotors - 490Flush Brake Fluid - 159Flush Trans Fluid - 279Flush PS Fluid - 159Cabin Filter - 89Wheel Alignment - 89.95 Another 1265 worth of work ??? ..... Look at the pricing here folks.... over 600 to Flush Fluids? If that's not a money grab, I don't know what is. Knowing I just put 4 new tires on the car less than a week before, I asked the service tech how he could tell it needed an alignment and he told me he could see the wear real bad on the insides of the tires.... really? after about 40 miles of drive time? Come on.So I tell them I don't need anything else done, pick up my car and before I even return home I get a call from Mazda USA telling me the sunroof is not covered that the service center said it was caused by something while I was driving. Not sure how they came to that conclusion, but I'll assume it had something to do with me refusing the additional 1265 of work they felt I needed. I walked away with the feeling that I was dealing with some sleazy Rt. 46 used car dealer, not a major service center. Bad Experience all around, will never go back.

mandycudahy

Feb 11, 2014

My experience purchasing my new Mazda 3 was great. Joe G was very helpful and personable. He made sure I knew everything possible about my new car before I drove off the lot. Would definitely recommend this dealership.

BOBC211

Feb 8, 2014

thieves..liars..dishonest.....describes this place..during the week i emailed this place in reference to a 2013 mazda 6....roughly 8000 miles on the car..stock number MZU2344....the veh was listed for $16,000...no haggle pricing....doing my own research the car is over priced around 500 bucks...in contact with the internet girl...she stated the price is the price....nothing will come off the price.....hence the term -no haggle price....this car is for my son..not myself....i'm just doing the negotiating..he"s 19 and he"s paying for it.......so we go out there on the 1st....we meet charlie the salesman.....we go for a ride....son likes the car....i like the car.....im ready to buy this thing.....so we sit down to do the numbers.....i tell him the car is over priced ..u have to have some wiggle room...he tells me no....no room.....i then give him a ad from the ramsey web site.....$250.00 coupon off from the web site....he takes it ...makes a face( the face one would make after drinking a glass of sour milk) and tells me he"ll work with me....he goes to his boss and comes back and saids he"ll take off the 250......(now comes the fun part).....charlie starts to do the math.......15,750 for the car.....$500 for the CPO.........WAIT WHAT......THATS RIGHT 500 more because the car is a CPO....im driving BMW CPO..from across the street...Ramsey BMW......the cost of the CPO is always built into the price before hand...not after.....he doesnt think i know this....i basically laugh and walk out.....with charlie nipping at my heels going out the door.....now they have the same car listed on their site for 15,500....still not telling people that their CPO car will cost another 500 bucks on top of the advertized price...what a bunch of dummies....they could have sold this thing last week and made a sale....and now it still sits there.....so now i take off for Palisade Mazda in Rockland CO.....1 hour later i get a Mazda 3 fully loaded with 50 miles on it(not the *8000 that the ramsey car had on it)..heated leather seats..heated mirrors....power sun roof.....265watt 10 speaker Bose radio system..navigation system...for $17,000......so the moral of the story is..stay away from ramsey mazda or go there if u want to be ripped off....or go to Palisade Mazda and get a great deal.....see Chris....

Baba123

Jan 4, 2014

Mike DePaolo was friendly, professional and well informed. He listened to my needs and found the CX5 that fit. We test drove it, then he took time to explain every feature on the car. He made sure I was comfortable with it before I drove off the lot. Both he and the manager have called to be sure all is well with my new car . Very pleasant experience.

Jim L -- transplanted Philadelphian

Jan 3, 2014

I have purchased many cars during my lifetime and this dealer ranks at the top of the list for both sales and service. The purchase expertience was very straightforward. The representative with whom I dealt provided me with his bottom-line price for the car and even revealed how much profit he was making through the sale. When the car came in with an option that was not part of the negotiation, the dealer still delivered the car at the negotiated price. My experiences with the service department have also been quite positive. I have taken my car there for routine, scheduled maintenance and for bdy work. On every occasion, the work has been completed quickly, professionally, at reasonable cost and with smiles. I do not know whether I will be purchasing another Mazda in future, but if I do, I will not consider going anywhere else.

Dan F

Dec 30, 2013

I had a really great experience with Rocky in Sales. I found a CX-5 that I wanted at a good price and got a really fair offer on my trade-in. I was trading a Jeep with both a hard and soft top and asked at closing if I could leave a deposit and bring the hard top back the next day. A simple "no" would have been better than what transpired. The Sales Manager got involved and was insulting and offensive. He then said that I had to put the hard top on the jeep or they wouldn't do the deal. I told them to hold the car while I tried to see if I could get my Jeep dealer to put switch the tops but he said, "check your contract, we have to hold the car for 48 hours and I have someone else very interested in this car." The only reason I gave this Two Stars was Rocky, who was fantastic. Good deal or not, I will never, ever return or recommend this dealership. I work too hard to be insulted, offended and re-traded in front of my family. Goes to show you how one bad representative can destroy loyalty.

E.Ott

Dec 25, 2013

These guys are great. I don't dread taking in the car - they make it convenient, are honest and always try to give a good deal. I've been with them for 5 years.

luanne223

Dec 20, 2013

I usually deal with Amanda, however Ken has assisted me from time to time.... I have a 2001 Mazda 626, and Amanda knows the history of my car better than anyone... She and Ken are always very friendly and knowledgeable. I have bought 3 cars from Ramsey Mazda and will probably be buying my 4th one in the near future. Amanda has been very diligent to make sure I am taken care of when my car goes in for service. She always makes sure Orlando, the mechanic, is available to work on my car, as he is most familiar with it's problems. I can always count on quality work from the people at Ramsey Mazda.

yazdzik

Dec 20, 2013

Clutch and suspension expertise on Mazdaspeed six were astonishing - many mechanics drive the mazdaspeed cars - last month, transmission issue with my speed MX5 was handled as professionally and promptly as I have ever seen - within half an hour I was on the road and safe - and not even broke! the techs and Amanda simple "get" the idea of why people drive interesting cars, and the quality of service is equal to the exotic dealers. Unequivocally the most competent but also fairly priced(not to say cheap) service imaginable. For mazdaspeed owners, the place to go. Service amenities are also first rate, although, in spite of internet, nice waiting area, and so on, talking cars with the staff, and they love cars, is a lot more fun, and most of all, one way to realise sales and service by people who like cars and like to drive will always be superior to that of people who simply have jobs at car dealers.

Amopola

Dec 5, 2013

Our salesmen Joshua Demosthene was very helpful, friendly and professional. He was able to answer all our questions and got us a deal that was right on our budget. We purchased a new Mazda CX5 and we were there about 2 1/2 hours and left with our new car. Overall was a very good experience.

susanleong

Dec 2, 2013

The Ramsey Mazda customer service team members are always helpful, provide good information and help provide realistic pricing for all service. The service is always great and they ensure that any problems are totally taken care of. Thank you team!

zevmo

Nov 25, 2013

Very good experience overall, Charley was fantastic, and the detailed test drive really helped settle the questions about which car to purchase (Honda, Toyota, etc).

jg1000

Nov 19, 2013

Joshua made us feel very comfortable. He was very friendly and was not pushy. He did his best to meet our requests. While other sales people from other dealers kept calling he was not like and person. I would recommend looking him up,

Korikakak

Nov 12, 2013

I bought a 2014 Mazda 3 4-door i touring from Ramsey Mazda and Victor was very helpful and pleasant to deal with. He answered all my questions and got me a deal that was priced right in my budget.

mymazdacx9

Nov 7, 2013

Amanda the service adviser has always been very professional and has provided me with expert advise and service for my car. I have returned to this dealer for my service because of the friendly, expert, and quality service I have received. The pricing is fair but they are so accommodating, supplied a loaner car if needed and the car is always done on time and has always been professionally repaired. I trust their advise and I truly appreciate the friendly and responsive service. I know the status of the repair and I am always informed as to when it is completed and what had to be done. Everything is approved by me and I feel that they have been reliable in their estimates. My experience has caused me to recommend this service to many other friends because I know they are consistently excellent. Thanks PH

Truereviewer

Oct 16, 2013

Terrible dealership. Underhanded, sneaky, hidden fees, fake credit scores, asks for money before a price is agreed on! (Says they need it to run credit- not true!). Pushy, arrogant, does not care about repeat business.

GGelman

Oct 5, 2013

Got a great deal on Mazda 6. Service was great. Lots of cars in stock, drove my car home the same day. Michael took the time to sit in the car with me and go over all the finer details of the car. Even sync'd my phone to the car. I was moving out of state and needed permanent plates. The turn around time was only 3 days!

brettg

Sep 27, 2013

Victor, Rocky and there manager John were friendly and honest. They matched up my needs and kept within my budget. And the whole process moved quickly.

jeuceda

Sep 27, 2013

My experience at Ramsey Mazda was a great one. When I pulled into the parking lot I was not attacked or pushed to look at a certain car. After settling in, Willy approached me and asked if I needed help with anything and I responded I was just looking for now. He unlike other salesmen I have dealt with at other dealers left it at that and walked inside. This was already a good sign for me. After selecting the car I wanted to purchase I went in to talk to him about doing some business. We test drove the car and my father and I decided this was the car for me. Throughout our conversation with Willy we felt extremely conferrable. Willy respected everything we had to tell him, interacted with us in the most friendliest and professional matter, and was willing to work with us. At the end of the day I was glad to do business with the dealership. I walked out with a great deal and low APR. This was an overall great experience. Willy and Ramsey Mazda earned my business and future business.

Sheila

Sep 26, 2013

Our Sales Man Willy was the best.He was friendly, Knowledgeable, and easy to communicate with. I loved the fact that they give you bottom price and they play no games.Thanks Willy I love my new Mazda 6 :) Sheila from Oakland

Keleigh

Sep 25, 2013

FANTASTIC! I thought buying a new car would be terrifying...and it was...UNTIL I walked into Ramsey Mazda! My salesman, Jimmy Smith, was incredible! Jimmy wanted to make sure that the car that I bought was a car I'd love! Unlike many other dealerships in the area, Jimmy was knowledgable and informative about the vehicle I was interested in. He knew EVERYTHING about it and was able to answer each and every one of my questions with confidence. Not only was he a great source of honest information, he was professional and kind! Throughout my two visits to the dealership, everyone working inside was smiling, saying hello, AND seemed as though they genuinely enjoying both the clients and working there. From Jimmy, to the manager Lee, to Ron in Finance, everyone gave me an INCREDIBLE experience! I would DEFINITELY recommend this dealership to anyone! AND I LOVE MY NEW CAR!

keleigh749

Sep 25, 2013

FANTASTIC! I thought buying a new car would be terrifying...and it was...UNTIL I walked into Ramsey Mazda! My salesman, Jimmy Smith, was incredible! Jimmy wanted to make sure that the car that I bought was a car I'd love! Unlike many other dealerships in the area, Jimmy was knowledgable and informative about the vehicle I was interested in. He knew EVERYTHING about it and was able to answer each and every one of my questions with confidence. Not only was he a great source of honest information, he was professional and kind! Throughout my two visits to the dealership, everyone working inside was smiling, saying hello, AND seemed as though they genuinely enjoying both the clients and working there. From Jimmy, to the manager Lee, to Ron in Finance, everyone gave me an INCREDIBLE experience! I would DEFINITELY recommend this dealership to anyone! AND I LOVE MY NEW CAR!

wzslz

Sep 24, 2013

The sales consultant give me a good service. The deal give me a good price.Willy Elkammary is a kind man and very nice to us.

Hskunca

Sep 14, 2013

Buying a car has historically been one the least pleasant experiences in my life. Naturally we did not have high hopes this time around either. My husband and I were happily surprised by Ramsey Mazda. Our salesman, Willy Elkammary was friendly, knowledgeable and professional and made the whole process seamless for us. We purchased a new CX5 and everyone went the extra mile. Super efficient, we were there about 2 hours and left with our new car. They could have made us wait for Monday to pick it up but they cleared the showroom and got it ready for us. Talk about a pleasant surprise.....if you are looking for a Mazda, this is the place to go. FINALLY a dealership that didn't make me want to scream by the time I left. Thank you all so much!

ms15

Sep 10, 2013

Amanda and Ken could not have been any more responsive. They were both a pleasure to work with, and could not have been any more accomodating. I'll go out of my way to get back to the dealership for any service issues in the future.

newyork566

Sep 10, 2013

I went to this dealer to buy a Mazda CX-5 and was surprised for the great level of detail and professionalism of Joshua.Joshua was able to answer all our questions and was an effective intermediary between us and the sales manager.The car was delivered impeccably and he explained all the features with patience and expertise.When we return to pick up the plates, Joshua was at hand to install the plates and solve a little problem with one of the bolts.The paperwork was handled fast by the finance department.Thank You Joshua!!

Lee3Boys

Aug 29, 2013

Friendly atmosphere. Not too much haggle for a fair price. I am happy with my purchase. There was a scratch on the bumper upon delivery. They tried to fix it but it's in the plastic. They have offered to replace the piece. I am hesitant to do so since it is a new car and a small scratch. I have emailed them to see if they could give me a year or two of sirius radio in lieu of bumper replacement. I am waiting to hear back. Overall was a very good experience.

adooster

Aug 28, 2013

The salespeople were very friendly, knowledgeable, and straightforward. I almost had a bad experience due to the finance manager but Rocky came and reassured me and put me back at ease. Definitely try to work wedith him and/or the general sales manager, John.

melissaeydenberg

Aug 20, 2013

I did buy a Mazda CX-5 on August 19, 2014. I had got pricing through USAA from several dealerships and actually Wayne and Sansone beat Ramsey's price by $500. I asked if they would beat those, as I live in Allendale and would rather buy closer to home. Stephanie in Internet Sales emailed me saying yes, they would beat that price- the price they gave was $258 lower than the other dealer's. She said I could also print the coupon on the website and get another $250.00 off. Each time Stephanie got back to me she said "I spoke to my manager Lee" making it clear she was speaking for him. When I arrived, I was met by a salesperson I will review separately, because I really liked him and it was not his fault Lee would not honor what they told me in writing. It turned out they did NOT have the color I asked for, even though they said they did. They had my color but not with "tech" package. This worked out as I did not actually want the whole tech package, just the nav and they installed that in the car in the color we wanted, without the rest of the tech package and this brought the price down BUT where Wayne was going to install the nav only for $600 they wanted $895 and said thats what it cost them at service. Since the doc fee at Ramsey is 299 and at wayne was 399 it washed a bit. That part I ok'd. However, at the end, when I was signing the papers, I saw they did NOT take off the $250 coupon and LEE said he couldn't because I was already getting a great deal. So what! I had pre-negotiated my deal! I had the printed out email from Stephanie. He TOOK IT AND CRUMPLED AND THREW IT AWAY. (Duh, I still have the email.) AND THREW AWAY THE COUPON (that I can still print again). I believe LEE STOLE $250 from me in this way. I could have walked away but this was literally at the end when all papers were ready and I had spent 3 hours already and was bringing the car home for my son. I WILL NOT RETURN TO RAMSEY UNTIL LEE IS GONE. DO NOT TRUST LEE.

smakovsky

Aug 14, 2013

They are trying to rip you off in all the ways possible.The approach is "you are dump and we are smart". It took about an hour for me to get the residual value on Mazda 3 I wanted to lease.They are trying to hide the actual numbers behind the car, just giving you "your best deal ever" which is about 70%-80% higher that you can get in different dealerships.I would suggest to stay away from this dealership if you are looking for honest prices.

rolandtm

Aug 8, 2013

Amanda who runs the service dept. is outstanding. We have been dealing with her for a long time. She is extremely helpful, knowledgeable, professional, and always smiling. She wants to help, and always is ready good suggestions, and takes care of our car as if it was her own.She is an asset to the dealership, and knows how to treat a customer. Congratulations Amanda.....you deserve the top rating that we gave you. Roland & Brigitte, Midland Park, NJ

Ger1968

Jul 19, 2013

This service department has been nothing but a nightmare.When returning the car for the first oil change I asked them to look at a gasket hanging out of the dashboard which was there the day I bought the car. I was told I couldn't have that done as this a an oil change and I needed to make an appointment for service as the dashboard would have to be taken apart. I made the service appointment today only to be told they cut the piece out and did not remove the dashboard. I also have an issue with the brakes pulsing which shouldn't occur at 17k miles. Finally able to get service done at 22k (because they never got my online appointment) and brakes are wearable part. I understand this but this is a defective part that needs to be looked at. They wouldn't look at it because I said I will not pay if it is not warranty.I've sat in the service department and watch them try to scam a young family who got a flat into buying four new tires because his car is All Wheel drive so he would need to replace all the tires. I really like the sales department but the service department is awful. Steer away from these shady people they are just trying to bilk you for money.

johnleonhard

Jul 16, 2013

Hands down the best car buying experience I've ever had. Friendly, helpful, no BS. Would highly recommend to anyone for a fantastic sales process. Just bought another car from them !!!

CFBanc

Jun 25, 2013

Rocky is super helpful, honest from the beginning, and very friendly! He got me in the car I wanted and I drove it off the lot that same day at a fair price. Very happy with my experience at Ramsey Mazda with Rocky!

JaneCahill1

Jun 21, 2013

I can't say enough great words about my experiences with Kenny and Amanda. Both are professional, knowledgeable and extremely kind! Not only have I come in for scheduled services but have arrived at odd times for car troubles and every time Kenny and Amanda have gone out of their way to help! They are definitely an example of customer service and support, efficiency and guidance. This has made all my visits quite a bit easier and one of the outstanding aspects is the customer service. Something that is so rare in this ultra high tech world. It means0 so much to me to be able to actually speak with someone who explains all the work that needs to be done clearly and kindly. This expertise should not go unnoticed. And many thanks to Kenny and Amanda for keeping my car working beautifully!

crobertson64

Jun 20, 2013

My wife and I a loyal Mazda customers, though we have in the past gone to a different dealer in the area. However, we decided to try Ramsey Mazda this time because of advertising we saw on a Mazda 3i. Joe Guadalupe treated us professionally and enthusiastically, and helped us arrive at a decision that was far better for us in the end. We decided to lease a Mazda 6, and are so pleased with the decision. Joe, as well as John Torres, impressed us with their knowledge and even more with their genuine concern. It was clear that we were not simply "buyers"--we were being treated as new friends. I will be happy to recommend Ramsey Mazda to people I know, and look forward to working with them again in the future.

BreePearly

Jun 9, 2013

I have been driving a Mazda 3 since it first came out over 10 years ago. I'm on my 3rd one, which I leased from Wayne Mazda. It turned out to be a mistake, and a very costly lesson. I swore off leasing and Wayne Mazda. I chose to start bringing my 2011 Mazda 3 to Ramsey Mazda because it was closer to home and I was unsatisfied with my experiences at the Wayne dealership. Overall the difference of the Ramsey dealership compared to Wayne was impressive and reassuring (since I had a 3yr lease I was stuck in). I enjoyed the entire staff there, but one employee in particular stood out: Amanda Ciborski! She is the perfect example of an employee that goes above and beyond! I am so grateful to her for turning my Mazda frown upside down. Recently my car was hit and needed repairs that were quite costly. She made the entire experience feel effortless. I preferred dealing with her instead of my insurance company or Enterprise, not because they were unhelpful, but just for the pure ease of being able to trust her and know that my car was in capable hands. The fact that I could deal with only one person saved me any further hassle (we all know insurance claims are a headache)! She took care of all my needs, keeping me posted and reassured. My car came back good as new! When I had dealt with Wayne Mazda more often then not, I had to bring my car in more than just once to have the same issue completed. That was how I let them convince me to lease in the 1st place. Buyers remorse had me originally thinking I'd never purchase a Mazda again. Thanks to the wonderful quality of service at Ramsey Mazda I have changed my mind. I trust Amanda and that is more important to me than holding a grudge. She has made some great suggestions after taking the time to get to know me and my needs. I rely on her opinion and cannot say enough positive things about how because of her I am going to stick with the Ramsey Mazda staff. I want them to be the one's to perform any further repairs on my current and future Mazda's! Thank you to Amanda Ciborski and the entire staff of Ramsey Mazda for an excellent customer experience!!!

Kliebowitz

Jun 5, 2013

I visited Ramsey Mazda after having finishing researching inventory of the car I wanted to buy. I walked into the dealership and was immediately led to Rocky. After a brief chat about what I was looking for he arranged a test drive within minutes. Rocky was friendly, customer focused and knowledgable about the car. He knew that I wanted the car and gave me the best price possible without having to go talk to his sales manager 1000 times. He knew that didn't have a lot if time so we wrapped up the deal and I had a sales order in my hand in an hour. The entire process was painless and Rocky was extremely professional. I would not hesitate to recommend the dealership and I suggest asking for Rocky Dunn to assist with your sales process.

dannys321

Jun 2, 2013

I went to Ramsey Mazda after visiting several other Mazda dealerships and found Ramsey to be the best out of all visited. I had several concerns about price ,but after speaking to the Sales Manager John Torres and Master Sales Manager Joe Desimore all my concers were answered,a very pleasant experience. I would highly recommend Ramsey Mazda and the two gentelmen mention.

rubindo

May 23, 2013

Excellent service and very friendly people to deal with. Very knowledgeable and helpful. Very accommodating. I would highly recommend this dealership for sales and service. I will purchase future vehicles from this dealership.

CJ

May 14, 2013

I'm shocked to read some of the other reviews on this website... I had to double check that I was looking at the right dealer... my experience with Mazda of Ramsey is one of the best I've ever had! The sales manager John and sales rep Joe Guadeloupe were both kind, courteous, and respectful! I can only assume that the discrepancy in reviews is due to the individuals or circumstances you're working with. I went to trade in, and lease a 2014 Mazda6 and it was an absolute pleasurable experience!

mbzowner1

May 14, 2013

The folks at Mazda of Ramsey were an absolute pleasure to deal with... it was a NO DRAMA sales process! None of that back and forth sales manager BS! I have to say- this was probably the very best sales experience I've ever had with the buying/leasing process! The sales people were courteous, kind, and respectful... not something you experience in many dealerships. I wouldn't have taken the time to write this review otherwise!

dduyckinck

May 2, 2013

Outstanding customer service every time. Amanda C. demonstrates extraordinary care and professionalism. I truly appreciate everything she does to help make my Mazda running well!

giggles15

May 2, 2013

I have always had no problem getting the truth about my service from Amanda. This is the second vehicle that I have purchased at this dealership. I went back there because I liked the service department. They are honest and can be trusted with what they tell me. I get my car within a reasonable time waiting. They are courteous and friendly. I feel like they do know me and enjoy going there. Amanda is very knowledgeable in what she does.

dupal1

May 1, 2013

I have purchased two Mazda's here-mostly for the service. Everytime I come here I regret the many years that I owned a Audi and had such bad service. The staff is always friendly and nice. Amanda always go out of her way to make sure that she describes the problem or just what needs to be done for the maintenance of the vehicle. I am always offered a ride or a loaner car. When a time is quoted I have never been disappointed. Extremely timely. Overall the total experience has been positive on all points. Highly recommended.

Rachelmartin

May 1, 2013

The best service anywhere!!!! Love Amanda she goes out of her way too make sure your not only happy but satisfied!!!! The sales department all the way down to the service is top notch. I could go to many dealers but this is the only one for me and my family . I am a customer for life!!!

rachnyc

May 1, 2013

We bought a certified used CX-9 Mazda 20 months ago, as well as leased a smaller Mazda at the same time. Having the cars serviced for routine maintenance has been such an easy experience. All the employees are wonderful. I usually deal with Amanda who is always helpful and friendly, and extremely knowledgeable. She goes above and beyond...she once even drove to my house when I thought something in my car was not fixed! Of course, it was my error and she showed me what I was doing wrong on the spot. Truly a pleasure!

rughooker2

May 1, 2013

We looked at and drove 5 different cars and we found Mazda to be the most knowledgeable and not "pushy". We had a wonderful experience with our salesman Rocky who knew the answers to all our questions, took a great deal of time explaining everything in the car, never pressured us on the spot and also had a great senses of humor! The manager came over and spoke with us asking us what we were looking for, price, etc. When we went for the mid-priced car we were asked what our "wants" were and they had our heated front seats! We love our Mazda 6 and the grey/blue color is incredible - everyone thinks so. WE got the car at the price we wanted too. Rocky introduced us to the service department before we left who were also friendly. Denise Dondiego

tompp

May 1, 2013

My lease was up on my mazda 2010 and went in and leased a 2013 from them. The car is very good, however, the sales manager indicated to me that i would get my $500 back from my previous payment to the bank that I had rcently made on the 2010.After the sale, and when I did not receive my money, the "story changed" and that the $500 was part of the buyout , even though he called the bank twice to get a final payment but never thought of asking them if my $500 cleared or not. After I tried to discuss it with him, he gave me a short period of time to discuss it with him and told me that it was my error and he could not help me any longer and if need to get legal advice. Great customer service!! Be very careful dealing with him but would not recommend going there.

bigvette85

Apr 21, 2013

I went there to test drive a Mazda cx5 for my daughter. She drove it with no problem and loved it. We were going to test drive other brands but she loved it so much we started to talk price (we leased). With very little pressure, our salesman and sales manager wanted to know what our needs were. With about 15 minutes of talking (negotiating) we came to an agreement that we were happy with and they were happy to sell a car. They were friendly, not high pressure and very accomidating. We traded in a car and within 3 hours we had the car. While they got it ready, we went home, cleaned out the car, got the title and returned with only some paperwork to fill out. I leased 3 vehicles in the past 3 weeks and this was the easiest and comfortable experience I had. I would definintely recommend Ramsey Mazda if you are interested in purchasing or leasing a new vehicle.

Mnastri

Apr 13, 2013

I had gone to several dealerships and just happened to be driving by Ramsey Mazda and pulled in. The service, friendliness, and honesty I received was unmatched. I dealt with Rocky Dunn and I feel very lucky to have done so. First he took me on a test drive. We hopped in the 2014 Mazda 6 and we went on a nice ride. It wasn't your typical uturn after uturn test drive. We went on winding roads and into Parking lots to go over every feature. Then when it came time to negotiate he helped us find every rebate and cost savings there was. I have bought several cars and this was by far the best car buying experience I have ever had. I HiGHLY recommend going to see Rocky and the management team at Ramsey Mazda. They were all extremely helpful.

eileenanne1

Apr 8, 2013

We had a great experience purchasing a Mazda from Ramsey Mazda. All employe that we encountered were extremely professional, courteous, friendly & very well informed about products.

JohnZ3

Feb 28, 2013

My Name is Juan Zarate I have been a proud owner of a 2010 Mazda CX-7, and i feel compeled to speak of Ramsey Mazda and there service they are truly the leaders in customer service, because of there detail, concern, friendliness, but most of all there sincerity.... i am and will always be a Loyal Ramsey Mazda customer. on a Side note i have recentley had my vehicle serviced, and there is one women who truly extends herself above the rest, Ms. Amanda Ciborski. In the years of loyalty i have had with Mazda she is truly a shining star that is about the customer, each time i schedule an appointment for my vehicle she is alway accommodating , when i arrive she always greets with a bright smile, a positive attitude, and all her sincerity. Because of Ramsey Mazda's 5 star service and Amanda Ciborski i will always be a devoted customer.. Thank you Juan Zarate

ms15

Feb 8, 2013

Joe was tremendous to work with. Great guy, very knowledgable about all of the Mada cars. No games here, our discussion on pricing took less than 5 minutes. I would recommend Joe to anyone thinking about a Mazda. Mike S. Randolph, NJ

chef76

Jan 3, 2013

The salesman was good knew about the cars and explained their features well. He was patient and answered my questions. When it came to making the deal they would not negotiate price and the finance rate was very high. The friendly atmosphere completely changed when dealing with the finance people. NOT helpful or interested in me, even when I pointed out that the rate was higher than most banks they said "Well finance it through them". Poor customer service, cancelled the deal on the spot.

aliciavuon

Dec 3, 2012

Bill was a very thorough and knowledgable salesperson, very different from other experiences we've had. His priority was to make sure we knew about Mazda and the car we were interested in, not just about making a sale. When we picked up the car he again went over everything in detail and made sure we had no questions whatsoever. He was extremely willing to help with anything he could. He was very friendly and outgoing and made us very comfortable while buying her car. We would highly recommend and encourage going Bill Rajner at Ramsey Mazda to anyone who is looking to buy or lease!

Mchet10

Dec 3, 2012

Excellent, friendly, precise. I just lease Cx-5 2013. Bill was very thorough introduce me to the service department team. Let me know when the next service is due. Showed all the features of the vehicle. Made sure I understood everything and if I had any questions and if i have questions or problems later on to notify him anytime. He was very kind and considerate to my mom and I. Bill and Ramsey Mazda is the best in town. Keep up the good work.

evets449

Nov 23, 2012

We are the proud new owners of a new Mazda CX9. We are very pleased with our overall buying experience at Ramsey Mazda, and Bill Rajner made it all happen from the moment we walked through the door. Bill is friendly and very knowledgeable. He guided us through the various features and fully answered all our questions. We never felt pressured. Buying our new car was an extremely positive experience. We would fully recommend buying a new car from Bill. My wife totally agrees as she noted many times that Bill made sure that both of us had our questions answered and that we both had an understanding of the various features and controls. The other folks at Ramsey Mazda were all great. Thanks, Bill for doing such a great job.Steve and Tina

drovealongway

Nov 21, 2012

I am still waiting for something to go wrong because it just went too smoothly. I never write these reviews, but I had to express what a good experience I had at Ramsey Mazda. My husband and I own our own business with a small fleet of cars so I am no stanger to purchasing vehicles and the offensive salesmen that come with it. I was buying for myself this time and braced myself for the usual bravado. But at Ramsey Mazda I did not have to deal with that. Bill Rajner is the most professional, thorough, respectful salesman I have dealt with. He did not treat me any differently as a woman and I appreciate that. I got a great price right off the internet, and then also got more off the car when I got there. Nothing was hidden and the sales manager and financing manager were also easy to deal with. Bill continues to follow up with me and has met every request I have asked of him. Go Bill! Ramsey mazda was over 50 miles away but well worth the drive.

CreamerWife

Nov 18, 2012

It's funny how people have had such varied experiences here. I've been to at least 10 dealerships (several brands) over the past month, and like people, have had bad experiences. It's amazing how 1 person can make or break a whole dealership, and it's luck of the draw when you walk in.I'm sorry that some of you have had bad experiences here because of a couple of dodos. I had a wonderful salesman, and my experience was nothing but a pleasure. He was hands down, the most knowledgeable, courteous, personable one I have come across. He showed me every button & feature in the car- never happened any where before. Seems like a no brainer, right? How else would you sell something? So little, but so much. Excellent job, well done Bill. You represent Ramsey Motors and Mazda well.

dodgeitri

Nov 5, 2012

Brought my cx-5 to Ramsey Mazda when the brake light came on for no reason. They squeezed me in at the end of the day and were able to find what was causing the problem. It was a '13 with 2000 miles so it was an issue they probably never saw before. Amanda at the service desk was very nice through all of it, she had printed out all of the service reports for the tech before I even arrived to speed along the process. In the end they had to order the part but they assured me it was just a sensor and is safe but I could leave the car and take a loaner if I wasn't comfortable. I took my car and they called a week later when the part arrived, they arranged a loaner and it was all fixed within a day. I will be taking my car back here for service from now on. Unfortunately I bought it from a different horrible horrible dealshership in Wayne, but if I decide to buy another Mazda it will be from Ramsey.

robedi

Nov 5, 2012

Bill was highly recommended by a friend. He is very thorough and friendly. He made the car buying experience pleasant and comfortable. There was no need for negotiating since he made a good deal immediately.

jimdixon

Oct 31, 2012

The most pleasant car-buying experience I have ever had. I found the car I wanted on the internet, and after a quick call was offered a very good price. I drove from out of state the next day to pick up the car. The staff were very professional and courteous, and respectful of my time. No haggling, no bait-and-switch techniques. I still can't believe how easy the entire process was.

Upset Customer

Oct 25, 2012

We had a horrible experience at Ramsey Mazda! This is the most underhanded, sleazy operation I have ever encountered! We made an appt. with the Store Manager to view 2 cars we were interested in. While test-driving 1 of the cars, another customer came into the store and was interested in 1 of the cars we were interested in. We were assured that since we had made an appt. and were there first, that we had 1st choice. While our backs were turned, they wrote up a sales order for 1 of the cars we were interested in purchasing!!!!! They were afraid of the other customer who was obnoxious and out of control. So, they went ahead with the sale. To top it off, the Store Manager insulted us and apologized and said that he could give us a better car - $4000.00 more than our original budget! LOL!! Are you kidding???? Stay away from this dealership!!!!!!! Save your time and money!! They have NO IDEA WHAT GOOD CUSTOMER SERVICE IS!!!!!

Marisa656

Oct 25, 2012

Bill was extremely friendly, courteous and professional from the moment we walked into the dealership. He is very knowledgeable about the Mazda CX9 Grand Touring. He answered all my questions and was patient to review again anything I wasn't quite sure that I understood. I higly recommend Bill Rajner, my salesman. He made purchasing the Mazda CX9 easy and stress free. I don't understand alot about cars, especially the cars of today - with alot of technology. I was hesitant about purchasing this car becauses of all the bells and whistles and the fact that my husband is not patient with teaching but Bill has reassured me that he is there for me in the event that I may need to call him for future assistance. He is a gem!

Upset Customer

Oct 24, 2012

We had a horrible experience at Ramsey Mazda! We called and made an appt. to look and test-drive 2 used cars. While we were test driving 1 of the vehicles, another customer asked to see 1 of the cars we were interested in. They assured me that we had 1st choice, "because that's our store policy." Yeah, right! The Store Manager had the odasity to try to convince us that the Mazda we were interested in was not a good car and that it was in bad shape. He manages a Mazda dealership! LOL! He knew the other customer wanted the car we were looking at and did not give us the opportunity to choose which car we wanted and wrote up a sales order for the other customer BEHIND OUR BACKS!!! Apparently, the other customer was obnoxious and biligerent and they were afraid of a scene. So, because they liked us so much they offered us a more expensive car at their cost! $4K more than we wanted to spend! LOL! I have never been so insulted and have never experienced such sleazy salesmanship! STAY AWAY FROM THIS DEALER!!!!!

Peterboconnell

Oct 13, 2012

Second Mazda 3 Purchased from Bill and the crew at Ramsey Mazda. 100% satisfied with my experience which is why I keep coming back. I always feel welcomed when I come to Ramsey Mazda. I look forward to dealing with them again in the future.

ShaveYourYak

Oct 5, 2012

The salesman was an encyclopedia of the Mazda product, whereas the other dealerships we visited couldn't answer a single question. At one particular dealership, the cost of the 39 month lease, (not a Mazda) was almost the price of the car. With the buy back, the car would have been $8000.00 more than the sticker.Ramsey Mazda came in with one price, and there was no need to go anywhere else.I highly recommend Ramsey Mazda to anyone.

pphelan

Oct 1, 2012

I contacted several different Mazda dealers in order to explore the purchase of the Mazda 3 for my husband. William (Bill) responded to my internet inquiry promptly, but most importantly, was the only one of the dealerships I dealt with that was candid with me that unfortunately the Mazda 3 ISport could not be gotten anymore around here. The other dealers strung me along, pretending they could get me the car, when all the while they could not. I appreciated Bill's professionalism and candor. In addition, when we began discussing a different model (the Touring), Bill was honest about being able to beat one of the other dealer's prices, and by how much. He was also thorough about how explaining how the car differed from the ISport, which we had initially wanted. Bill did represent that he MAY be able to get me an even greater deal than the initial quote he made, but as soon as he found out that he could not get the better of the deals, he immediately telephoned me, informed me of the fact, and inquired whether I was still interested in him running my credit card through to hold the car at the initial deal of $5 below the other dealerships I had worked with. Indeed, it was primarily due to Bill's candor and responsiveness that my husband and I agreed to purchase our new Mazda 3 Touring at Ramsey Mazda. Bill followed up with us by phone, but was not too pushy. Once we decided to purchase the car from Bill, he handled all of the paperwork with us over the telephone, including credit checks and insurance documents. Upon arriving at Ramsey Mazda the next day, all that we had left to do was visit with the finance manager, then have Bill show us all the wonderful attributes of our new car! Bill personally brought us to Service, introduced us to the Service personnel, and explained how the Service Department worked. We couldn't have asked for more individual attention from Bill than we got. We are so pleased with the car we purchased as well as with the customer service that Bill gave to us. While purchasing a car historically seemed like such an uncomfortable and difficult experience, Bill changed all that for us. It was a pleasure working with Bill; we give him the highest of ratings!

Romac85

Sep 24, 2012

Overall, my experience with Bill and the staff at Ramsey Mazda was excellent. Everyone was able to answer all the questions I had about the car. Bill is an excellent sales person and I would definitely recommend him and the dealership to anyone interested in purchasing a Mazda.

dustmcintyre

Sep 17, 2012

It was refreshinging to go to a dealership like Ramsey Mazda after my previous attempts. I had gone to multiple other dealers prior to Ramsey Mazda to look for a car and I found the salesman to be bold faced liars. They lied to me about everything from what was covered under the warranty, to what the price of the cars were. I had dealers quote me one price and I would on to their website only to find out that they were asking 20% less online.At Ramsey Mazda Bill was 100% honest and trust worthy from the beginning. Bill was extremely knowledgeable about the Mazda I chose to lease. Bill took the time to explain every detail of the process out to me and there weren't any unexpected surprises. After going to Ramsey Mazda and working with Bill, I would solely recommend working with Bill. If when my lease is up, I chose to lease from a different dealer in the Ramsey Auto Group, I would ask that Bill assist me.

Evan38

Sep 12, 2012

They put a truck online for an advertised price as soon as I called they said the truck was 4k more scam artists stay away

star.baby

Sep 1, 2012

Dealing with Bill and the rest of the staff at Ramsey Mazda was a pleasure. We were never pressured and they took their lead from us. While we decided between a new and a used Mazda 3, we were given the information we needed and plenty of time to think it over. We were in no rush and put of the purchase for several weeks. When we needed help they were there, when we wanted time at home to think it over, nobody called to push us. I will definitely look to Ramsey Mazda for future purchases and will recommend them to my friends.

veryunhappybeware

Aug 31, 2012

It is very unprofessional and uncomfortable to outwardly ask your customer to give you an excellent rating on your customer satisfaction survey, then never call them back and have them chase you when they have an issue. It took a month for me to get an unsatisfactory answer to a question about an agreement that could have easily taken 20 minutes if they valued their customers. I feel burned and upset that I have to continue on with my lease with Ramsey Mazda. I had been a loyal customer to Mazda for yrs and they did absolutely NOTHING for me when I had an issue except make me call them time and time again. This is by far the shadiest and worst car experience I have ever had. You cannot trust that they are looking out for you. Beware

h.d.henderson

Aug 15, 2012

I knew I wanted a CX-9, it was just a matter of finding the right features. I missed out on two vehicles before finding Ramsey Mazda. I walked in knowing what I wanted...and I knew all there was to know (I'd been shopping for fifteen days for this vehicle)... until Rocky! He took me on a 15 minute test drive and told me about features I didn't know existed! He told me more about this vehicle than the previous four Mazda dealerships. Yes, I traveled almost 90 miles (I live less than 6 miles from another Mazda dealer), but I would do it again for this kind of service and buying experience. I can't express how very pleased I am to have found Ramsey...and more importantly, Rocky! He is an amazing wealth of knowledge and clearly knows the Mazda product. Ramsey Mazda is lucky to have him...and now I'm looking at neing a loyal, lifetime Mazda owner!

maa10977

Jul 23, 2012

i can not begin to express how wonderful my visit was to ramsey mazda. the staff in the service is so friendly and accomodating. amanda, the girl in service that handled my car was a true pro. she explained everything to me in detail and was so patient and understanding. i never once felt pressured. she gives a great reputation to dealership service. highly recommend!

cosmic1

Jul 20, 2012

My wife and I leased our first vehicle from Ramsey in 2008. Unbeatable service and value have kept us coming back (I just leased our 3rd vehicle from Ramsey last week- love the CX5!!!). Jerry Stern has made it worth the 2 hour drive in from Connecticut- I highly recommend checking out Ramsey for anyone in the tri-state area!!

illustr8or

May 25, 2012

This dealership is great. Respect for customers. Willingness to deal without feeling like you are at third-world bazaar. They went out of their way to get the exact Mazda3 I wanted and even got it delivered to me on my birthday. In addition, I left my EZ Pass in my trade in, and the sales guy was nice enough to drop it off at my house. This was 3 years ago and I have been very happy with all of the dealings I have had with them. My next car won't be a Mazda, but if it were going to be, I would not hesitate to visit Ramsey again. I highly recommend them.

RonFlannery

May 18, 2012

Mike and everyone else in the dealership were very helpful. During the discussion, people from the service department even came out to talk about the history of the car, the work that had been done on it, and even the previous owner's driving habits - all of which they knew. The price was good, and the the car was well worth it.

Christinav125

Apr 30, 2012

Great experience at this dealership. Buying a car can be a long and laboring process. Our salesman, Bill Rajner, made purchasing a vehicle easy and stress free. As a Long Island, NY resident with a busy schedule, Bill did an excellent job communicating all vehicle-related information to me via email and phone. Every phone call and email was returned in a timely fashion, and all questions were always answered. Friendly and knowledgeable, would recommend Bill to any friends or family I know looking to purchase a car.

Libra36

Feb 23, 2012

After a horrible experience at Wayne Mazda I was compelled to write this review to show my extreme satisfaction with Ramsey Mazda. One of the sales consultants, Mike DePaolo, was very knowledgable about the vehicle we were looking for. He was very upfront and honest about the charges that will be applied toward the purchase of the vehicle.When we were negotiating the price, sales manager John Torres was very flexible during the negotiations.The business manager, Jim Sabini advised us on the advantages of financing with different banks and acquired for us the best financing available. He made the process of signing documents pertinent to financing very simple and stress free. We would like to acknowledge that Ramsey's Mazdas staff is extremely competent in their field and that they provide exceptional customer service.

glevy

Jan 29, 2012

James was very helpful and added comic relief to this stressful situation. He was able to explain things to me about the car and everything about buying it.

happycamper1

Jan 27, 2012

I went to Ramsey Mazda and had already been shopping around for a Mazda 3 for 2 months. I just wanted to test drive the car and wanted to get an idea of what it would cost me. I went to a few dealerships before i stopped here and no one was interested in giving me any information knowing I was not ready to buy at that time. It was a completely different experience walking in to Ramsey. From the receptionist to the manager to the salseperson they were all friendly and welcomeing. Rocky my salesperson asked me a few questions then asked if I would be interested in taking a test drive. Finally someone who understands you have to like a car before you buy it. The test drive was fun and I learned a lot about the Mazda that I was interested in buying. When we got back to the dealership from the test drive Rocky asked me what else I wanted to get accomplished. I told him I got enough information and I left to go to the next dealership on my list. My voicemail was and is still full from all the dealerships calling me nonstop but I decided I wanted to return to Ramsey to purchase my Mazda. The Managers were upfront about everything and John the store manager at one point took me to his desk and showed me the different options since i had a very tight budget. i got the car i wanted wich made me happy and for the price that made my dad happy. Me and my dad were talking about all the fun we had when we picked up the car i love my new car.

rranges

Jan 27, 2012

With a family of five, I have shopped for quite a few cars from different manufacturers and through many dealers. Ramsey Mazda is a local dealership for me so convenience was a given. What impressed me most, however, was the friendly, professional and knowledgeable service I received from the sales person, James Zaku. James greeted me at the door when I first arrived. He was polite and not pushy. In little time, he understood my needs and was able to answer all of my questions about the car I was considering. Bottom line: It was a pleasure working with James and I would certainly shop at Ramsey Mazda again.

S.mor02

Jan 26, 2012

oh I don't know where to start..The beginning, I contacted the internet salesman via email for a quote, his name was Robert Wood. He gave me a quote back and we emailed back and forth a few times, I told him I was paying cash and no financing was needed and the price that I wanted. He said come on in and assured me we can do it. So I went down, I went into the showroom and asked for Robert, he shook my hand and immediately blew me off to Mike and told him "she has a budget show her the options she has or something used". I was huh? I should have ran then but stupidly enough I sat down with Mike who asked me what I was looking for. Are you kidding me I thought I went through this in 10 emails I exchanged with Robert, I thought oh wait I brought the email yah! I showed him the email and what I discussed with Robert, that the fees would be added in the price not tacked on, at this point there were 2 fees. He says ok let me see what I can do and he got up and when over to talk to a very loud man who I would have sworn was gov. Christie at first. He comes back with a peace of paper with a list of fees and tells me that he can sell me the car for 1,560 over the quote Robert gave me plus tax and tags. Seems these were the fees added to the one time online quote, dest fee, AD fee, loyalty fee, cash fee,+250 coupon fee..LOL coupon fee? loyalty fee? cash fee? ok they were nice enough to deduct 250 if I print a coupon LOL I hope so they charged me for it.. and they were so kind to deduct the cash fee..there we were still 1600 above the quote, I said no this is the quote I was given not that. So the sales manager comes over and starts raising his voice yelling give me a price, ugh I gave u one. He says we can't do that....well then why did u tell me to come in! He starts showing me his fake invoices and making me feel about 2 feet tall, and funny, making me question what I know, I know..I had enough I walked out..I had 2 emails from the other day from 2 other dealers all same quotes with no added fees, so I went to Middletown Mazda I was in and out with the new Mazda3 for 1,600 dollars less than Ramsey. I was treat like a human being a valued customer offered coffee and hot chocolate for my daughter. I have bought a lot of new cars and never in my life have I experienced such a sham..BUYER BEWAREIn closing I would like to say Mike(sales manager) was a very nice guy I felt bad for him, the manager blew his deal

dmplatinum

Jan 11, 2012

lance and charlie were both very helpful and patient....we were a pain...lol.we ended up buying a cx7 and we are very happy with our decision!dana marshall

dengaterade

Jan 8, 2012

Bill and the folks at Ramsey Mazda were great to work with. Knowing that I was on a trip to a handful of dealerships in the area to check out cars comparable to the Mazda3, Bill was understanding and patient, and had me behind the wheel of the exact car I had in mind in no time. He was very thorough and knowledgeable about the car, and spent as much time with me as I needed. Back in the showroom, he asked my timeline ("within the next couple weeks," I said, and, "that I was going to check out other makes"). He worked some numbers, and I drove away from there that day in a new Mazda3. Bill was never pushy. He was very courteous throughout. I'd highly recommend Ramsey--and especially Bill Rajner--if you're in the market for a Mazda.

buyaJETTA

Dec 30, 2011

I was a loyal Mazda customer for 7 years now.I did love my car and was looking for a new car to lease then buy.I went into Mazda Wednesday evening as that same day I received an email stating the appraiser was there to give me a quote.I met with a sales man James? My story is similar to customer who was there 11/21/11.But it was much worse actually I felt like the most worthless person leaving this dealership.No words can describe this experience.So, I tell James what I was looking for specifically as I wanted to lease then buy later as I am putting myself through school.He says okay I will be right back and brings over the branch manager, John Torres.This guy starts off with giving me a problem about the options I wanted.I told him I was leasing then buying and this was the car I wanted and would buy.He refused to give me a quote or any estimate.When he learned I had a trade in he told me that because my Mazda 2005 had 118,000 miles on it that it was valueless.I told him that I was offered $5,000 on the spot from ford with a quote of $183 a month for a lease.He asked for me to go get my registration which I did.My car is in good condition and was a former show room car so it basically has everything included being the sport edition it also has custom wheels added.My carfax shows a car accident as last year an old lady rear ended me with minor damage. This guy tells me he will not accept my trade as with an accident it will sit at the auction and will not be able to sell.The website states any trade in accepted under 6 reason's to buy at Ramsey Mazda.So, I inquire about the lease for $148 a month for a new Mazda 3 and the guy tells me it's more like over $200 telling me the website is not accurate.I said I have a Jetta waiting for me Saturday for $199 a month.He then became unprofessional saying that I was being low balled and that Jetta has a horrible engine that the car loses value as everyone knows these cars are horrible.He says the lowest lease is $219 a month and he is unaware of the dealer special happening right now.He also said with a Jetta you have a 50/50 chance of getting a good car or really bad car.He asked me if I was willing to take that chance.He ranted about the plant in Europe and parts and more bad stuff about Jetta.I just looked at him like he was crazy.He said I am here to sell you a car but it's obvious you don't want that right now.He tried to get me to commit to a number or give him a price.I said I would not do this as I need that information from him.He said your the buyer not me.It was really disrespectful at how he was talking down to me.He refused to give me a quote on any car lease or buy.He said you want to shop prices then go ahead but this is not how I do business.I sell cars and that's it and if you want to run back to my competitors will lower numbers I am not doing business like that.He said everyone comes running back to him when they see the prices going up.I told him I knew someone at Autosone in Woodbridge and that I could get a discount but thought I would stop here first.He said that the dealership is a wreck that it is a mess over there barely moving 38 cars a month.He refused to again give me a quote on the car I wanted to buy or lease.He got up and said I am sorry but I can not sell you a car and walked away from me.His sales associate looked at me said my name and then Well?I will never buy a car from Ramsey Mazda!In fact I think I am done with Mazda as if I can not even trade it in at the own dealership that says what types of people you have to deal with to own a Mazda.It's not worth and wait until the warranty runs out at 60,000 miles and you will have problems with a newer car.I do not know how this dealership won awards this year probably because the economy is so bad people are lowering their standards.I had my two young sons with me and one of them says to me Mom you got dumped!He said Please buy the Jetta.I can not wait until Saturday morning comes and I get my new keys.I was asked what I would like for breakfast from VW and if my family would like to join us as well.

nbaron

Nov 27, 2011

Bill was extremely helpful in describing the Mazda3 in detail during the test drive. He was very patient and was not pushy at all. I will definitely recommend Bill to my family and friends when they are shopping for a new or used car.

egoldenberg

Nov 21, 2011

My wife and I came in looking to lease a 2012 Mazda CX-9. This was one of four cars we were looking at and wanted to get an idea of what the CX-9 would run for. Called a few days prior to showing up and got a range of $350-$400 from John Torres, who I later found out was a sales manager. When we showed up, unfortunately I did not remeber the name of guy that I spoke to so I was helped by the next available sales rep, James (really nice guy, knew the car and the options but unfortunately didn't seem to know much about the pricing, fees, etc.). Test drove the CX-9 and liked it and wanted to get a more concrete figure from them, but still had the Highlander to tets drive afterwards.James got his sales manager, John Torres, involved - and unfortuntely for James that's what cost his the sale. This guy absolutely refused to give us a concrete price unless we were committed to buying a Mazda right there. Forget about pressuring to buy, I can deal with that, but its tough to make a rational decision when you don't even know what's the number you're negotiating. After a heated 15 minute conversation he comes back with a figure of $429 per month and I was like what happened to $350-$400. He said I was just shopping and obviously was not interested in buying the car right then and there and since all I wanted was a price, his $429 satisfied what I was looking for. Am I out of my mind or is the whole point of trying to sell a car is to give a competitve price that would entice the consumer to buy the vehicle? Apparently this genius (with 28 years of experience I might add, as I was told to me on several occasions) had a different approcah to selling cars and customer service. I later found out that he's been at this dealership for just a month and has bounced around several Mazda dealers in NJ over his 28 years. Point proven that just because a person has been doing something for a long time does not mean he's good at it. I really felt bad for James, the sales guy, because he couldn't do anything but stand there and see his manager absolutely kill his sale - mission accomplished.Anyway, we were so disgusted by our experience at Ramsey Mazda and the way we were treated by the Sales Manager, not the sales guy, we had no choice but to leave. We ended up test driving the Highlander afterwards and hated it, but absolutely refused to go back to this dealer to get the CX-9, which we ended up getting from Mazda of Lodi. Don't waste your time at this dealership, go somewhere where they actually care about you as a customer. By the way, I'm not alone here - I highly encourage you to read other customer reviews from 2011. It appears that my experience was similar to someone else's who interestingly enough also dealt with John.

s_vpp

Oct 25, 2011

I had come to Ramsey Mazda for looking at the pre-owned Mazda 3's they had. Bill Rajner in Sales was patient while we shortlisted one to look at and explained the features and the car history while I was test driving it. Jim Sabini in Finance helped me setup financing and tried different options to get me financed even though I had a light credit history. Bill and Jim were prompt to answer my calls and even though I couldn't buy the car due to personal reasons, I recommend the dealership for their professional and courteous manner.

nydev4

Oct 8, 2011

I found out about this dealer because they came up on truecar.com (Zag) as having a very competitve price for a 2011 Mazda CX-9.I called in advance to confirm the price, and asked to speak with Robert Wood, Internet Sales assistant as indicated on the coupon. Well, what do you know, they suddenly "did not have any more 2011's" in stock, even though I had just made the quote a few hours earlier ! Asked how come they still get listed there for that price, he admitted that they use that site to advertise.This is called false advertising - advertising that you have a certain product and you don't. I asked them to please give me the price for a 2012 Mazda instead - he said he couldn't do that, that I had to come to the dealership. I explained that I live 1.5hrs away and that I didn't want to drive all the way over there just to get a quote. He was completely inflexible.There are reasons that there are laws against false advertising. Places like these break them, and they should be reported to BBB and fined / not allowed to operate.

Gintnik

Sep 9, 2011

I leased a new Mazda 3 from Ramsey Mazda and the whole process went very smooth. They allowed me to test drive two different vehicles, let me use their computers to compute the mileage I would need and worked with my on the price and exchange for my used vehicle. The whole process, while a lengthy one, was exciting and rewarding.

Dirt Jumper

Sep 1, 2011

The customer service is terrible,the guy who was showing us a used jeep at first was very knowledgeable and then another sales person came along and took away our salesman but he wouldn't answer my questions about the car, and he said flat out this car isn't for me, well how would you know because it's what i want, not you.

Tink3

Sep 1, 2011

From start to finish, the purchase of my new Mazda 3 could not have been any easier. I went in and spoke with Joe (Hi Joe!). I was upfront with what I wanted and what I needed. I didn't want to spend all day at the dealer either like the previous person who wrote; and I didn't. I got such a great deal, the payment I was looking for and to my surprize, zero financing! Jim made the paperwork process as well as the explanation of the additional coverage I was purchasing quick and simple--NO FINE PRINT! Thank you Joe, Jim and John and everyone else who helped in making my Mazda experience so worth while. You guys are awesome! ZOOM! ZOOM!

scubadoo

Aug 9, 2011

I am a super easy customer when it comes to buying a car. I determine what car I want ahead of time. No going to the dealer to talk and think about it. I call or email a few dealers with exactly what car I want and ask for a price. It's usually a 5 minute conversation, we agree, I go in sign and pick up the car. Really, it's that easy.HOWEVER, I called them about 2 weeks ago, spoke to a John, told him I was ready to lease a CX9 with certain options and asked for a price. This is what he says "you are looking at a payment of mid 400s". Typically Car Salesman talk. I asked him to narrow it down and he tells me that's the best he can do on the phone. Invited me to the dealer so we can discuss. WHY WOULD I WANT TO SPEND MY ENTIRE SATURDAY SITTING IN A DEALER WHEN I CAN GET THE SAME THING ACCOMPLISHED WITH A QUICK PHONE CALL?Called Palisades Mazda, asked the exact same question, gave me a price on the phone of $360/month. PERIOD. I thought that was fare, didn't haggle. Went the next day to sign and the following day to pick it up.

Unhappy Buyer

Aug 5, 2011

When buying a car they tried to charge an extra $1000 in charges. $500 dealer fee, $300 document fees, $200 in etching fee. Even thoyugh it said optional for the etching they force you to get it. They will try to rip you off with all these fees. So expect to pay no less than $1000 in extra fees. There were more fees that say optional but do not be surprised if they charge you for them. If you think you have a great deal think again. I checked 4 or 5 other dealers in the area and they all do not charge those fees except for the document fees that was universal.

arlawson

Aug 3, 2011

I have been looking for a new car and visited other Mazda dealers. I was referred to Ramsey Mazda by a friend. I walked in and was greeted accordingly. I met with Peggy. She was very knowledgable, friendly and honest. Different from other car dealers I visited. She took the time to review numbers with me and explain what they meant. She made me feel very comfortable about making my decision to buy from Ramsey Mazda. She made my buying experience comfortable and fun. I would recommend visiting Ramsey Mazda if you are planning on buying a car. I would ask for Peggy. She made my buying experience worth while. I also found all of the employees at Ramsey Mazda very friendly and responsive to my questions. Yes, I bought a Mazda CX7 and love it.

mlonate

Aug 3, 2011

Peggy was my salesgirl and she was great..I was in a rush to get a new car and she made it very easy for me. She handled all the paperwork and insurance issues for me. I have been to a lot of dealers in the past, Ramsey Mazda was definetely one of the best !

ohhbiancastfu

Aug 3, 2011

Overall the experience had at mazda in ramsey for me was perfect. It was my first time getting a car and the employee, Peggy made it terrific. She was so bright and bubbly it made me even more excited for my new car. The good rating i'm giving the dealership all comes down to because of how we were treated by Peggy. She's a great sales person and i'd definitely get another car from her

mjk456

Jul 31, 2011

This was our first time ever going to a dealership and purchasing a new car. We did not want to feel pressured and we had arrived with the intentions of testing driving and getting all the information first. We ended up leaving with a new car that same day and we were extremely happy with our service and our purchase. The employees were all very helpful and friendly. Peggy worked with us and sold us our car. She was extremely informative and we never felt pressured to make a decision that we were not ready to make. We would recommend this dealership to anyone interested in buying a new car.

bmazdab

Jul 12, 2011

Last winter I had a nasty encounter with an icy exit ramp and a snow packed median. Ramsey Mazdas service department was invaluable in helping me process the insurance claim, often letting me know what the adjuster was doing before I heard from my insurer. They helped make a frustrating experience far more palatable. Id like to call particular attention to the Service Advisor, Amanda. She was proactive, encouraging and communicative, e-mailing me periodically to keep me updated. She is an effective ambassador to the brand given the sense of goodwill she cultivated for the Service Department. Ill now factor in their service in any future decision to purchase a vehicle. The repairs have held up well, and my out of pocket expenses were not that bad.Its easy to view service at the dealership as an extravagance. Though I cant say Im completely sold yet on having all the work on my car done there, this experience was overall very positive.

jscapone

Jul 8, 2011

On Tuesday 7/5, I went to see a 2002 Ford Focus and was offered a great price. I had to discuss the deal with my parents and contacted the sales rep and told her we would speak on Wednesday morning. On Wednesday morning I called to schedule a road test and acknowledge I was coming to purchase the car and I was told the car was whole saled. I was reviewing the Ramsey Mazda website this evening and saw the car listed, called and spoke with Ashley and she checked to see if the car was still in stock and came back to advise that it was sold.This was the first time that I was purchasing a vehicle and the first time our family had an experience with this dealership. We strongly believe in customer service excellence and I would not recommend this dealership at all.

efizzle201

Jul 6, 2011

This was my first time going to finance a new or used vehicle. Went here not knowing if I was going to buy a new or used car. We found a car that was classified as a loaner vehicle. It was a 2011 Mazda 3 and it had only 7K on it. The price was 16.5K I decided I wanted this car.I went into the dealership and was greeted by a salesman named Steve. Right away he seemed like he did not know what he was doing. This is besides the point. Steve had some help. I forgot the two gentlemen's names. All i know is one looked to be running the joint. He looked like Gov Christie. The other had glasses and short hair. I informed the gentleman with glasses and short hair [seemed to be the 'finance guy'] that I wanted this car and I had a trade in. To make a long story short, I went to two other dealerships after this one and got double the money offered for the car. Already knowing I was low-balled, I asked him to come up a little. He declined. After voicing my opinion I was approached by Gov. Christie and he started going on and on how his service dept has professionals with 30 yrs in the business. When I heard this, I knew it was all down hill from here. I had a deal in place and left a deposit. They told me they would run my credit with the bank. Since it was the 4th of July, I wanted to leave. So I left my info and I told them we can talk on the phone the next morning to hammer out the rate after they dealt with the bank.The next day came and it took me 4 hours to get an answer from them. After my 3rd phone call they told me someone else was interested in the car and the only approval I could get was if I put an additional 3K down with my trade in, which was low balled anyway. That means I would have had to put down 8 K for this car. I knew something was wrong here and I am so happy they did not want my business. I went to Wayne Mazda. I got approved and I am picking up my car Friday. It took an hour and a half. I got double th rate for my trade in than what Ramsey was offering.To do this to anyone to get more money out of them, you have to be a classless, souless, awful bunch of human beings. Last time I checked, business in the car industry is not good. I guess this hasnt affected the wonderful town of Ramsey.

fenomenal

Jun 14, 2011

As soon as I entered the dealership I was treated with excellent customer service. My sales person Peggy was great. She and another coworker of hers were very helpful in my purchase i got the perfect deal avaliable to my credit history. Im happy with my purchase and definetly wish them the best.

ILovemyMazda

Jun 14, 2011

Peggy at Ramsey is the best. She took the time to show us the car we wanted in the color we wanted. With no pressure. When it came to price, they matched the lowest quote that I had received from their competitor. And were glad to do so. This has been by far my best car buying experience to date and PEGGY is the reason. If you're looking for a Mazda, call Peggy. I will again.

Yoel W.

May 2, 2011

Peggy at Ramsey Mazda was extremely wonderful, She was beyond helpful, Got me a great deal on the car I wanted. I am a very happy customer. Will definitely come to her again. The staff was great, very friendly. Great experience. Will most definitely recommend them to family and friends.

techie

May 1, 2011

manager at this dealership did not seem interested in retaining customers

carcomment

Apr 25, 2011

Car was brought in for a manufacturer's defect and this dealership made excuses why the problem was not covered under warranty. Moreover, I was charged for repair work that did not solve the problem.I went to another dealership and immediately they determined that the problem was a manufacturer's defect and are going to fix the problem under warranty,

cilloette

Apr 23, 2011

This is the 4th Mazda I purchased from Ramsey Mazda. Each time I had purchased a new car they were always very accomodating. The last time I was ready to purchase a car, I had a friend who had worked for corporate Mazda, who was going to get me a discount. However, Ramsey Mazda did better than her friends and family discount.This time my salesman, Steve Moore, couldn't have been nicer. He was extemely helpful, very laid back, and not at all pushy. He walked me through all the models I was interested in and wanted to make sure that I would be satisfied with my purchase. I ended up buying a 2011 Mazda 3 hatchback, which I was able to go home with the same day. I was fortunate that they had the color and model I wanted right there on the lot. My timing was just right, they had great deals, fair prices and 0% financing. Every person I worked with was very kind and helpful. I would highly recommend Ramsey Mazda and my salesperson, Steve Moore, and John Torres, the manager and Lou, another manager, who was also very helpful. Thank you all! It felt like home purchasing another Mazda from them.

erviolet

Apr 14, 2011

Peggy was extremely helpful, knowledgeable, and most of all not pushy. I had financing lined up but after speaking with Peggy and Jim I decided to to apply for fianacing through the dealership and Jim got me a better rate. They were both so happy for me and truely wanted me to get the best deal I could. This has been the BEST car buying experience I have had. :-)

luvmyride3

Mar 31, 2011

The guys at Ramsey Mazda where really great. As soon and we walked into the showroom, we were greated by John D. He asked me what I was looking for and I was able to tell him that I was looking for a Mazda 3 hatchback, but I really wanted a manual shift, which are hard to come by now a days. I also wasn't sure if I was going to lease or buy a used car. I explained to John D, and later to John T how much I was able to put down and what I could afford monthly. John T thought it was best for me to lease and worked within my budget. I have never leased a new car before, and had a lot of questions. Everyone was very patient and answered all my questions. I am glad to say that they went above and beyond to find the car I wanted, with some extra bonuses, in the color I wanted. Overall, I was very satisfied with Ramsey Mazda and would recomend them to anyone who is looking for a new car.

NYCTaxLady

Mar 22, 2011

By far, bar none, hands down - the BEST experience I have ever had purchasing a car (and I have purchased 6 cars in my lifetime, 4 of them high end luxury). I found Ramsey Mazda doing research on Mazda dealerships in the Tri State area (I am from NYC) and was initially impressed with the positive feedback I found on them on various websites. First, they are a BBB accredited business and while I was initially impressed that they only had 4 complaints against them (versus how many cars sold with positive experiences), the BBB had marked those complaints as resolved. My head was already spinning from the various dealerships I had been dealing with up until that point. From the moment I spoke to John on the phone, I decided right there and then that I would be buying my next car from Ramsey Mazda. John was courteous, professional and straight forward - He gave me a more than fair price for the car (over the phone and he detailed the fees upfront - unlike other dealerships who quote one price over the phone to try to get you in and then add over $2000 in fees when you go in person). Once we agreed on the price, I dealt with Jeffrey in finance next who was extremely friendly and knows his stuff. Jeff and I went over the numbers in more detail and he told me exactly what he needed - I spoke to him several times on the phone and he answered every single one of my questions each time I called (again unlike other places where I was told the finance guy "can't get on the phone" and I'd have to come in to see him to go over the numbers). Picked up the brand new Mazda 3 a few days ago and couldn't be happier. Have already told my friends and family about this place and just had to come on here to write up my review. If you're looking for a super smooth transaction to buy a car with no headaches, go to Ramsey!

A_A_CX7

Mar 10, 2011

I brought in my Mazda CX-7 for service because I smelled oil burning from engine being circulated threw my vents. Amanda and her staff were able to locate the problem and correct it in a timely manner. She demonstrated great knowledge of mechanics and factory warranty. I walked in worried about my vehicle and left confident that the problem was resolved. Thank you Amanda!

JanineP

Mar 4, 2011

When my daughter and I first visited the dealership, we were just browsing, but regardless Peggy was more than helpful, she was knowledgeable, extremely welcoming, not pushy, because of this, when it came time to purchase, we went back to her. She is terrific and a definite asset to Mazda. Jim (finance) was terrific with the financing details. Very efficient and professional. Sometimes discussing finances can be stressful, but Jim made us feel very comfortable. I would highly recommend them to anyone looking for a vehicle. I have been to several dealership over the many years of driving, and this one is special.

rosie4346

Feb 26, 2011

Peggy was wonderful. She didn't push me and she was knowledgable and worked within my means instead of trying to get me to work in hers. She is one of the first car salespeople I have ever liked and enjoyed working with.John, one of the managers, was wonderful, friendly and helpful.Jim, in finance, worked unbelievably hard to get me what I needed, definitely above and beyond.Also, the main manager was amazing!!! He was supportive to his entire team!This was the best experience I ever had a car dealership!

raybarone

Feb 25, 2011

Me and my wife found a car online called about the availability of the car and spoke with a salesman named Peggy she was very friendly advised that there was a fair amount of interest and we could leave a refundable deposit so no one could test drive or be shown the car. Upon arrival a family asked about the car and was told it was unavailable we were happy we put deposit. We worked with Peggy on the deal and ended up with a very nice Mazda 3. Would Highly recommend doing business with Ramsey Nissan especially Peggy.

crand

Feb 9, 2011

OUTSTANDING in just one word----after shopping multiple car dealers in the last few weeks & looking at many different "suv crossovers"--I wanted to trade in my 2007 Nissan for what i finally decided i wanted---a 2011 Mazda CX9--I was fortunate to stumble onto Ramsey Mazda via the internet and received a prompt reply from Robert Wood who was extremely polite & willing to help me--no pressure---he then put me in touch with John Torres--one of the sales managers who I liked after just a short conversation--I spoke to John a 2nd time a few days later before making the drive to the dealership which was just over an hour away from me. I was greeted by Bill Rajner & from the moment I walked into the dealership everyone could not have been nicer. We took the CX9 out for a test drive & Bill sat in the back seat and was a wealth of knowledge regarding all of the vehicles features. John gave me a price on the car right away which was far better then the other 2 Mazda dealerships i had visited (even after the other dealerships did their "check with the boss" back & forth routine that we all hate) John also gave me the most for my trade--no smoke & mirrors here, just good honest car salespeople--I would not hesitate in recommending Ramsey Mazda--its the first time I have ever had such a good experience in buying a new car

Kanniethy

Feb 6, 2011

From the moment I walked in to the moment I left with a new car, everyone and everything about this dealership was at the top! They were friendly, helpful, listened to you and never pushed anything on you. They worked with my budget, gave me a great deal and went above and beyond to make this a great experience.I would recommend this dealership to everyone!

Supersuzee

Jan 14, 2011

I returned my Mazda 3 lease and was pleasantly surprised that I was offered a great deal on a brand new mazda 3 lease. Peggy made sure I got the exact color and specifications I asked for. She also followed up with me andMade sure I was satisfied the day after. The entire process was quick and easy & I would recommend this dealership to others.

ALuckyWoman

Dec 3, 2010

The plan was to check out the cars and we if we liked anything and to get an idea of pricing, that's it. A little while later, we were negotiating! Our salesperson was Peggy and Peggy is awesome. She knows her stuff, is a pleasure to deal with and knows how to get things moving. We highly recommend working with Peggy. Jason was also very nice to deal with, worked with us to get a payment we could live with and the car I wanted in the color I wanted. The paperwork went quickly and effortlessly. This is our first Mazda and so far so good. The Mazda 6 is a nice car. We went to this dealership because of the rave reviews on this site and we were really glad we did!

shemesh000

Nov 1, 2010

Loved working with PeggyShe is nice, professional and not pushy.It was a pleasure to work with her and I would not hesitate giving her a perfect rating.We leased a CX-9 this weekend. Peggy got us a great price and we could not be happier with our choice.

sandw419

Oct 26, 2010

My mother made an appointment with the dealer Mike. D. Mike met us at the door and was both friendly and professional. He was very patient and answered all our inquires. We took a test drive with my kids. He made sure to pay attention and even include my children in the conversation. I would definately recommend going to this dealership. Mike even followed up with a phone call. When I went to pick up my plates he greeted me with a smile. I am grateful for all his assistance, as this was my first time purchasing a car on my own. I want to also state that when I called other dealerships to inquire about the cars, Mike was the only one out of 5 that actually returned my call!I would recommend going to the Ramsey Mazda dealership. The other dealers were also friendly. It was nice to go to a place that was professional and serene. Thanks Mike D.Sandra Weber

skcook

Oct 23, 2010

This experience with purchasing our new Mazda 6 was handled via the internet. It was handled with professionalism and we were quite surprised to admit that is was an overall pleasant experience. Jason finalized a price which was far better than our original quote from a dealer we had purchased our previous two Mazda's from. Once the deposit and the financing was squared away, he turned us over to Peggy. We went in on Saturday morning to meet Peggy and Jason for the first time, sign the paperwork which was all set, took the car for a final test drive and drove it home. Peggy took the time to go over everything with us and made sure we were comfortable, happy and had no further questions. It was an overall very pleasant expierience and made buying our car "easy". We would definetly refer our friends and family to Ramsey Mazda as this was our 3rd Mazda we have purchased but our first time at Ramsey.

mrsk1259

Oct 4, 2010

Peggy Witkowski and Ramsey Auto Group are wonderful. She was beyond helpful. She came up to us right away and asked us if we needed help. We already knew what car we wanted so she immediately asked if we had any questions. She answered each one without hesitation. When it came time to talk about price she was more than fair and gave us a better deal on a better car than we expected. She explained everything each step of the way. When it came time to make the final deal she was very accommadating with her time. She went over everything about the inside of the car and how everything works. I will be reccommending Peggy and Ramsey Mazda to everyone. Thank you Peggy for a great car buying experience.

maz

Sep 18, 2010

This is my second vehicle from Peggy and Ramsey Mazda. She was very friendly and accommodating with my questions, needs, and arrangements. All numbers were very clear, upfront, and catered to my requests. She also helped me clear up a minor confusion with service visits, again making me a satisfied customer. I highly recommend this dealership, Mazda, and Peggy!

amo

Sep 15, 2010

I was lucky enough when I went to Ramsey Mazda to have Peggy Witkowski as my salesperson. I've bought more than a few cars and this was one of the most pleasurable experiences I've had. She was very friendly, took the time to explain everything and answered all of my questions. She worked with me until I got what I thought was a great price on the vehicle I leased. She was also very accommodating as I called her the day I was to pick up my car and asked if I could switch to another color. It wasn't a problem and she did what was necessary to make that switch happen. Overall I had a great experience and would not hesitate to go back.

gundy

Sep 10, 2010

I had a great experience buying a CX-7. This was due to Merry Robertson & Peggy Witkowski. Merry handled my online inquiry and had the information I needed and contacted me in a timely manner. She was easy to deal with and one of the reasons I decided to make the 60 mile trip to Ramsey Mazda. Peggy Witkowski was my sales person and she was terrific. 30 minutes after sitting down I had a done deal for a new car. Peggy made it very easy and enjoyable. Ramseey didn't have the color I wanted but it was no problem to find the color I wanted and get it for me. Picking up the vehicle was just as easy. The finance guy was great( sorry forgot his name) even found an extra rebate for me and I was out the door in an hour. The easiest and best experience I have ever had buying a car. Give them a chance you won't be disappointed! Special thanks to Merry, Peggy and Mike too!

caylaoj1

Aug 28, 2010

For some reason the first time I did this review it did not show up so I will do another, but better. Just because I like you Peggy, you were awesome. Miss Peggy Witkowski was very, Very, VERY helpful. She was super friendly from the beginning as if I was talking to a friend I've known for years. I only came in to inquire about pricing and car performance with no intention of purchasing anything. She was kind enough to show me the cars, crunched the numbers, and was very informative to each question I asked her. Unlike the other Sales Consultants I've been speaking with, her intrapersonal skills are far better. I didn't feel any pressure, didn't feel uncomfortable, and didn't feel intimidated. Peggy Witkowski and the rest of the Mazda staff at Ramsey are all very reliable, very informative, and more than enough easy to talk with in person. Seven (I hope I am spelling your name correctly, if not I apologize), Jim, and the rest of the staff were all easy going and very professional. I highly recommend Ramsey Mazda not just because I believe you will not only get your money's worth, but also your time will not be wasted. Thank you very much for the wonderful experience. You've made my first automobile finance one to remember. Good luck and best wishes Peggy, including your animals.-Jasper Caylao

nicb

Aug 19, 2010

The first time I acutally enjoyed buying a car. Our salesperson could not be more helpful. Managment was not pushy at all, no pressure. There weren't any gimicks. A complete pleasure to work with. Met all our price points and met 100% of our needs/requirements.

katecon27

Aug 16, 2010

I had just purchased a Mazda 3 from my sister, who had bought the car about 5 years before from Ramsey Mazda, when the car went on fire due to a down power line. I was not expecting to buy a car at all. My sister had such a great experience at Ramsey Mazda during the purchase of her car and then through the service trips that I decided to take a look. When I got there, Peggy was extremely nice, very upfront, and didn't pressure me at all. She went out of her way to accommodate me and helped me get the best deal! I was dreading the experience of buying a new car and left feeling much better about my brand new car!

deandavison

Jul 27, 2010

Friends recommended this dealer so we visited with no appointment and were immediately made to feel very welcome. We thoroughly recommend Joe Guadalupe. His product knowldge is impressive but more than anything else he did everything he could to conclude a deal that suited our needs - financially and in terms of timing. He worked very hard to meet our requirements and to ensure that we were satisfied. He is a real nice guy and truly understands that people buy cars by building respectful relationships. Yet all staff at this dealership are pleasant, helpful and contribute to making it a pleasurable experience.

gplaszewski

Jul 18, 2010

We went to Ramsey Mazda in search for a new car. We concluded our deal with Peggy Witkowski who was very helpful, knowledgeable and patient. We bought the car at Ramsey on July 10 2010 and they had it ready for us in a matter of three days. Peggy and Joseph made the experience of buying new car very smooth and painless. My wife and I would like to thank Peggy and all people working at Ramsey Mazda who helped us!We are really Grateful! Best Regards: Gregory & Karolina

jblum1

Jul 11, 2010

I just leased a new Mazda 3. Very friendly and knowledgable staff. Peggy was great and worked with me to get the features I wanted in the price range I wanted. I never felt pressured. Jim in finance was also friendley and helpful and the whole process was quick and painless. I felt very comofortable the entire time.

holst

Jun 16, 2010

I went to Ramsey Mazda to look for a car for my mother. Peggy Witkowski was very helpful and patient. We bought the car there today, June 15,2010 and they had it ready for us to leave in in a short period of time. Peggy in conjunction with all who work there made the experience fantastic. Thank you Peggy and all who helped us. I can't say enough nice things about her and the staff. Regards, J. Holst / Helena Holst.

Colleenc

Jun 7, 2010

I went to this dealership because my father wanted me to get my new car there because he had gone to Ramsey mazda with my little sister to get her a car and he said he got a fair price and had a good experience. I had the worst expereince of my life there. Not only was the store dirty, every sales person in that store looked at you like a piece of meat. I waited for 2 hours in the show room to talk to Bill about the car I wanted. I wouldn't have minded the wait if he had actually tried to spend time with me when he was free. When he finally had time to talk to me about the car I wanted, he seemed uninterested in what I wanted and didn't explain any of the additional packages or options for the Mazda 3 5-door. When he did take time to sit down with me, he kept getting up to go talk to other people looking at cars in the show room or going outside and smoking cigarettes. Everytime I had to fill out another form it meant I would be sitting alone at a desk for another 30 minutes. All I knew was I wanted White with black interior and a moon roof. He tried to talk me out of the car I wanted because they didn't have that color in stock, when I refused to be manipulated and settle for a car I did not want he refused to offer me a discount for anything (I am a recent college graduate and a first time buyer) but he did try to SELL me yankee tickets. He made a huge deal about how difficult it was to find the car I wanted and it took a week for him to locate it--the wait was not the problem for me. When the car finally came in I had an appointment to pick it up at 7pm. When I walked into the dealership to finish my paperwork I had to wait another 2 hours to sign the financing papers. The car was there and ready to go accept Bill noticed that there were all weather mats in the vehicle; while I was still sitting in the car he opened all the doors and took all of them out telling another guy that worked there about "HOW SCREWED HE GOT ON THIS CAR." It was UNPROFESSIONAL to say the least. The finance guy ( I do not remember his name ) was very nice and was the only person to appoligize to me about the wait. I gave them a $2500 cash down payment and finally got to leave.About a week later I recieved a phone call at work from the dealership telling me there was a problem with my paperwork and I had to come back to the dealership to resign the papers. I work and live approximately 40 miles 1-way from the dealership (I went there because of my father) and asked them if they could fax me what needed to be resigned and they refused. I drove there after work to find out that THEY had written the wrong amount on my MSRP by $200 and the bank would not pay them because of their mistake. They would not compinsate me for the miles I had put on my vehicle to drive there out of my way. When I walked into the dealership I was treated with disrespect. It has been 2 months since this has happened and they STILL call me to take surveys after I told them I will not be returning to that specific dealership and please not to contact me. Bottom line, the Mazda 3 is a wonderful car and I would recommend getting one. However, I would never recommend this dealership to my worst enemy. This was the largest group of unprofessionals I've ever had to come into contact with.

JuanZarate3rd

Jun 7, 2010

About 2 Weeks ago i had the Honor, and Heart warming privledge of purchasing a Brand New Mazda CX-7 with Peggy. As soon as i walked in the door her warming smile and positive attitude made the purchase a lock. She did all she possibly could to accommodate me with the best rate and going over the details of my new car. This is my 2nd Mazda purchase from Ramsey Mazda, and both times i have been overwhelmed by far with Above Excellent service. What i appreciate most is the you are treated as an Individual and not as a Profit number, which i dislike. As long as Mazda Ramsey will be there i will be a faithfull and repeat Customer. Thank you Peggy. May all that is great come to you ..

jenniferb4u

Jun 4, 2010

I would like to say that the sales team at Ramsey Mazda knows what it is to run a successful business. Peggy Witkowski and the other sales persons provided me with a level of service that is outstanding! I got more than I wanted in this car buying experience. My car is a perfect match for me and I think I was lead to Ramsey for a reason. Thank you all for your cooperation in finding what I wanted and for a price that I could afford. I love my Mazda 3 that is fully loaded!!!!! Jennifer Brown

Jkeyes

Jun 3, 2010

Ramsey Mazda succeeds in providing a level of customer service that I thought was no longer possible to find. My Sales Consultant, Peggy Witkowski, put her entire focus not on the car itself, but on my satisfaction and comfort level with the car and the entire car leasing experience. To me, it's the little things that create that EXCEPTIONAL customer service experience -- little things like offering me a bottle of water, providing a professional introduction to the Finance Manager, cooling off the car while I was completing the paperwork so that I wouldn't have to get into a hot car, offering to pick me up if getting a ride to the dealership was inconvenient for me, thorough explanations of the car features, a true concern that I knew how to get to the dinner I was attending that night,.... I could go on and on. I have never been overly impressed by the service I received with any car dealership, the service levels are mediocre at best - but THIS experience was quite different. The service at Ramsey Mazda blew me away. Congratulations on raising the bar when it comes to service. Who knew that car buying CAN be ENJOYABLE!!

tennisplayer1981

Jun 2, 2010

I just wanted to say dealing with Ramsey Mazda was one of the best experiences I have ever had. Not only did they not lie to me, but they actually DROPPED the price by a couple of dollars in my favor! The manager, Jason is by far, the most professional and courteous person I have ever met in my 15 years of buying cars. Not only was Jason a pleasure to deal with, but he is very easy on the eyes-too bad I am already married!

codgers

May 31, 2010

Normally, I hate the thought of shopping for a new car...and the hard sell, sleazy, stereotypical car-salesman treatment I recently received at Wayne Mazda is exactly the reason why. I really had my eye on a Mazda 3 though, so, undaunted, my husband and I drove over to Ramsey Mazda. WOW...what a difference. We worked with Peggy, who was an absolute pleasure. No condescending sales rap, no hard sell, no effort to try and do anything other than answer our questions (and there wasn't a question we had that she didn't know the answer to), and help us decide if the 3 was right for us. Honestly, if you drive one, the cars sell themselves, so Peggy's low-key approach was exactly what convinced us to spend our money at Ramsey rather than Wayne.Rick, in finance, was every bit as accommodating and pleasant to work with. In fact, as hard as this may be to believe, I would actually describe our experience at Ramsey Mazda as fun. And that's not something you are likely to hear every day.Kudos to Ramsey Mazda for getting it right. In fact, kudos to the group that owns all the Ramsey dealers. In our search for a new car, my husband and I also visited Ramsey Jeep and Ramsey Subaru, and while we didn't ultimately buy a car at either, we got the same excellent service both times.

howman27

May 30, 2010

I just recently bought a Mazda 3 from this dealership and the whole process from beginning to end was great! When I walked into the dealership, I was greeted right away, but not in the "vultures on the attack" way. They were very friendly and professional. I had explained to the salesperson, Peggy, what my situation was and the type of car I was looking for (as I was only up in NJ for a year and was looking for a short term lease). Peggy helped me narrow my search quickly to the model/make of car that fit my needs. The color of the car that I wanted was not at the dealership. Peggy didn't pressure me in selecting a color out of the ones that were available at the dealership that day, and to me, that is a very significant quality to have in a salesperson/dealership (not feeling pressured). Luckily, they were able to find the color I had wanted. The price they provided was better than I had expected as well. Since I was moving up to the area for work, I had a rental car and didn't know how to logistically have two cars at the same time. I thought my options were to either a) drive to dealership with rental car, but then unsure how I get two cars to my home at the same time, or b) return rental car, but then somehow cab over to dealership. I explained the dilemma to Peggy and she went ahead and picked me up at the rental car company after I dropped off the car. This was going above and beyond in my mind considering she may have had other customers she could have been trying to get more sales from. The rest of the process was easy, as they were very organized with all of the paperwork. Peggy also took a great amount of time to go over the car features again when I picked up the car, including setting up the bluetooth with the phone to my car.

lizbeth

May 30, 2010

I purchased a Mazda in December, I drive to Bethesda, MD. frequently, I love the way my car handles. Peggy was terrific, she advised rather than pressure. I enjoyed the buying experience. Ken has been very attentive when I have brought my car in for service. Everyone at this dealership is nice and helpful.

jodigweissberg

May 29, 2010

I would guess that the previously written positive reviews were written by Ramsey Mazda employees. I visited Ramsey Mazda this week interested in leasing a CX9. I was quickly approached by Peggy and we test drove a CX9. I told her that I was not able to make a decision that day but would be in later that week to sign papers if we could come to terms on a deal. I told her what I wanted to pay and she gave me a price on two CX9 models. I called another dealership later that day and they told me over the phone they could beat the price by $10 and probably more if I came in. I called Peggy at the end of that week and told her the offer I had received and what I wanted to pay. She asked me if I was ready to do the deal and if I would give her my credit card to put a $100 deposit down if her manager agreed. She called me back shortly and said it was a deal and asked me if I knew what color I wanted. She also said that she didn't need to charge my card and that the next morning would be fine. I told her I would look on-line at colors and she said she would call me back with what they had in stock. We agreed that I would be at the showroom around nine the next morning (today) - she then left the available colors on my voicemail. We arrived this morning and Peggy said she had to check what colors were now available since last night they were busy. She came back and told me that the deal was now different - it was $5 more a month and that they wouldn't be picking up my last two lease payments on my current vehicle. I was surprised since my understanding was that we had come to terms yesterday. I asked her if that was all they could do and she said yes - I asked to speak to a manager - I went over to the manager desk and the manager could care less what I was saying and reiterated that we never came to an understanding yesterday. At this point, I was pretty irate, and another manager came over, Joe, and he also didn't care what I was previously told. At this point, I was angry and started getting a little loud (very uncharacteristic) - also started telling them I would stand outside all day and tell people not to shop there - oh well for professionalism on my part. They started saying then that they would call the police. It was all pretty comical at this point. The issue being not the money as much as the fact that this business establishment in 2010 when the car industry has taken such a black eye in the last two years would enter into a dialogue with a customer the way they did. It was unfathomable. Although, I agree that perhaps they should protect their sales rep not at the expense of the customer. I would never enter that establishment again - I ended up leasing a Mazda at Mazda of Lodi for a much better deal and will recommend them to everyone I know in the market for a new or used car.

mcdoodle07716

May 23, 2010

Purchased a Mazda5 yesterday. Our sales person was Peggy Witkowski. We had experienced a very frustrating day of car shopping. Went to a different car dealership that promised they had Mazda5 sport on lot ready to take that day. Got to dealership to find they had no such car. Another dealership promised a price over the internet, when we got to the dealership we were informed the salesperson made a mistake and it would be and additional $1000.00. Discouraged, we left and went to Ramsey Mazda. Peggy approached us kindly and professionally. We explained to her our displeasure with the other dealerships. Told her what we were able to spend, and what we were promised at the other dealerships. We drove out with the car we wanted at the original price we were promised at the other dealership 1 hour later. Had we known what we were in for that morning we would have started the process at Ramsey Mazda. We would definetly go back to Peggy and refer anyone to her.

jenniferb4u

May 20, 2010

I contacted Ramsey Mazda after having a HORRIBLE experience with Wayne Mazda on rt 23. Peggy spoke with me on the phone and set up an appointment to meet. the meeting was punctual and pretty quick. We discussed what I was looking for and what I could afford. She also had someone appraise my trade in and I was able to leave in about 1 hour. I will have to return once they get more veichles in stock, but this experience was very plesant. I did not feel as though Peggy was pushing me into getting something right then. I plan to do business very soon with Peggy at Ramsey Auto Group very soon. Thank you!

HockeyTown715

May 15, 2010

I visited this dealership looking to explore purchasing a Mazda. It's my first car purchase so although I did some research beforehand I was still in an "exploratory" phase. Once I explained this to the salesperson, he/she completely lost interest. The salesperson was not effective at describing the product and had a horrible attitude. I knew within the first 5 minutes that I would not be buying from this person. The funny part of all this is although I was in an "exploratory" phase, I traveled to a competitor's dealership up the road and ended up buying a car later that day. I've heard great things about this dealership in the past but was amazingly shocked at how horrendous the service was.

tennant

May 5, 2010

After shopping with 5 Mazda dealers I would have to rate Ramsey Mazda the most professional and courteous. I negotiated with the usual team members when purchasing a vehicle (sales person Peggy Witkowski, manager Joe Simone, and financial person Steve Smith) all whom were polite and respectful. My purchase with Ramsey was straigth forward without any games or pressure to buy and most important not a time consuming experience. My advice to shoppers is to make a trip to Ramsey before your next purchase and see for yourself what I'm talking about.

TimC05

May 4, 2010

I was looking for a Mazda 3 on cars.com and found the photos and descriptions of the cars at this dealer to be very beneficial. I worked most of the afternoon with Peggy and she was extremely helpful. I did not feel pressured in any way, and Peggy's professionalism is a big reason I made my purchase at that dealership. The team at Ramsey Mazda explained how the process would work----from what was being done with my trade in, to explaining my options to me, and clearly explaining what needed to be done with registration/insurance etc. after I had my new car. I will recommend them to firends and family.

BETTYBOOPLBM

May 1, 2010

First of all, we have done business with a lot of dealers and never have we had the excellent detailed attention we had with Willie Elkamary. He's the best one of them all. We cannot say enough good things about this salesperson. We rate him alone with 5 stars and he's a huge asset for MAZDA. THANK YOU WILLIE. We have never had such professional and courteous service from any dealership as we had with our wonderful salesperson WILLIE. You are the greatest buddy. Keep up the excellent job. Mazda should be very happy to have someone like you in their Company. We cannot say enough good things about our experience at Ramsey Mazda. It was a absolute pleasure doing business with you and Ramsey Mazda. It was our pleasure and we will be back in the future. We also HIGHLY RECCOMEND RAMSEY MAZDA TO EVERYONE!!! It's a 5 star dealership. PLEASE GO AND VISIT WITH WILLIE ELKAMARY...the man that knows what's going on in today's business world. BEST OF LUCK TO YOU WILLIE.

LilyMoo492

May 1, 2010

Willie sold me the first Mazda I leased, and when I learned that he had transferred to Ramsey Mazda, I had to go back to him. He's a great salesperson and very accomodating to my needs. He leased me a car in less than 40 minutes on a very rainy evening!

kdc1213

Apr 29, 2010

I owned a 2008 Mazda 3 which I purchased at Ramsey Auto Group Mazda and then traded it in one year later at the same Ramsey Auto Group Mazda for my 2009 Mazda 6 which I am absolutely in love with. Joe helped me personally when I was having a problem with a component on the car. Peggy helped me work many gadgets and I couldn't be more thankful to this Mazda team for their knowledge and support in the car buying/leasing process, as well as the service department that answers any question or concern I have. I can't wait to get my next Mazda!

mlites

Apr 29, 2010

I GIVE RAMSEY DEALERSHIP A GREAT RATING. I HAVE PURCHASED A NISSAN QUEST AND LEASED A NISSAN MAXIMA AT RAMSEY'S. I KEEP GOING BACK THERE BECAUSE I ALWAYS GET TREATED RIGHT. THEY ARE VERY PROFESSIONAL AND ALWAYS GIVE ME THE BEST PRICE, RATE AND SERVICE. THE SERVICE DEPT IS CLEAN AND THE WORKERS ARE VERY KNOWLEDGEABLE. I ALWAYS RECOMMEND RAMSEY DEALERSHIP AND LOOK FORWARD TO GETTING ANOTHER VEHICLE AT RAMSEY'S WHEN I HAVE TO REPLACE MY 2004 CHRYSLER PACIFICA IN A FEW YEARS BECAUSE I LOVE MY 2010 MAZDA6 I GRAND TOURING. I TRAVELED ONE HOUR FOR EXCELLENT SERVICE.

boothe35

Mar 10, 2010

Pretty much no nonsence buying experience. Good comunication , fair price, flwaless transaction involoving trade in and new car purchase.Peggy Witkowski, saleswomen, was by far the best, most courteous, knowledgable, competent saleperson I have ever down business with. Would definetly recommend this dealership.

mazda2

Feb 2, 2010

Wanted to purchased my lease return was told there would be $895 dealer fee added to the price of the residual. Asked what the 895 was for was told it is what the delear charges to the paper work. What I don't understand is if the delare makes money when I buy it (lease it) the first time why do they have a right to charge an additional amount not on the contract. Why can't they make it a reasonable amount? I have seen dealers charge anything from 395 all the way up to 995. I guess they are just money hungry. It doesn't seem like that much paperwork.

dannyguzman

Dec 23, 2009

My first time I bought a new Mazda it was in 2007 at Giuffre Mazda in Brooklyn but the experience was terrible. I never thought that I was going to find a dealer like Ramsey Mazda, this dealer is amazing, the way they treat customers is very professional, polite and honestly. I bought a pre-owned Mazda CX-7 with 20,000 miles and I am very happy with the car. I bought the vehicle from Peggy Witkowski. She is the internet sales manager; she is a very professional sales person and she was making sure that every detail was met. I recommend this dealer 100% because they will never insist you or pressure you to buy a car. If you go there dont doubt to see Peggy, she is wonderful!!!!!

CubanLou

Dec 21, 2009

Leased a vehicle from Peggy Witkowski. She was awesome. Got me through the process easily and quickly. No hassles, no hard sell, no fake dealer talk. I had some bad experiences at Wayne Mazda and Sansone Mazda but Ramsey and Peggy were just the opposite. Very happy with my CX-9 Touring AWD lease. Go see Peggy!!

garypro1

Dec 20, 2009

Leased a 2008 CX-9 from Peggy Witkowski. She really worked hard to get the vehicle I wanted. She made sure everything was right and the way I wanted it. The paper work went so smooth and the leasing department answered all of my questions. They really made the whole transaction a pleasure. What makes this experience even better is the service I get after the sale. Sita Goss and the service department work just as hard to make sure my CX-9 receives the best attention and I am completely satisfied when I pick up the vehicle. These people are a dream come true. I have never received this level of service from any dealer/service department. I whole heartedly recommend this dealer and their sales and service staff to everyone. The CX-9 is a great vehicle and the people at Ramsey Mazda ensure the entire Mazda experience is a great one!

alexMazda

Nov 27, 2009

Bought my first car there. After agreeing on the phone and over emails about the price and car's features, came in and in 15 minutes drove away. There were no hidden fees and nobody was pushing for any unnecessary things that dealers usually try to give you with a new car. Peggy was very nice, helpful and explained everything. She is the main reason many people buy cars at Ramsey and not in other dealerships.

illy23

Nov 17, 2009

Emailed this dealer with specific needs for a Mazda CX-9. Peggy emailed back within 48 hours and 2 days later had the car we wanted. The deal was fast and painless. She was a pleasure to do business with and I would highly recommend to anyone that they use Ramsey Mazda and especially this wonderful sales woman. She made the experience easy and stressfree. The only thing that was a negative was that they did not budge on the price saying that these cars were selling a lot and they did not have many in stock. I have yet to use their service department so I can't comment, but when I returned for my plates Peggy was there and was super friendly and got one of the guys to put the plates on without any wait what-so-ever which was another plus in my book. We had a good experience and hope you do too.

docranger

Nov 9, 2009

I was very specific about the car I wanted. Peggy W. returned my call immediately, located the car at the price I wanted and three days later I drove it home. Everyone at Ramsey Mazda was friendly and helpful and I highly recommend calling Peggy and purchasing your next car from Ramsey Mazda.

KSzwech

Nov 9, 2009

Purchasing my first car was very exciting, and stressful at the same time. I went to a few other dealerships including another Mazda and I ended up fighting with the sales man. When I spoke to Peggy for the first time, i could tell she understood where i was coming from and how this first time car should be the best experience, and she made it just that. She was very friendly, responded to my phone calls and emails promptly, she didn't play any games, and worked with me and my budget, and talked to me like a human. haha I would defiantly recommend Peggy, she's awesome!

lisatra

Nov 8, 2009

Ramsey Mazda got my business because they were attentive to me from the very start. I'm a USAA member and the minute I chose RM online (USAA car buying serivce) I immediately got an email from Peggy and then before I could click on it she was ringing my phone to offer her assistance. We hit it off immediately. It is important for me to note that I chose a total of three dealerships and the second one not only didn't call me after I chose them online but they didn't even return my phone call(s). I called the salesperson three times! Peggy answered all of my questions and assured me that even though my credit was in the toilet she would work something out for me. Let me also say that it was the last week of the cash for clunkers program when I first dealt with Peggy and Rick in the finance department and they were extremely busy at that time. As busy as they were both hung in there with me. I told Rick my situation--that I was about to start a new second job and I absolutely had to have a car to get there. There is no mass transit to that particular location. Rick scoured the earth and found me some financing and I am forever grateful.I started working with Peggy on Thur. 8/21 and on Mon. 9/1 I drove off with my cute 2005 Ford Focus ZX3 hatchback. My new job is great and I'm now working nearly 11 hours a day. And I wouldn't be in this position if it wasn't for Ramsey Mazda! Thanks Peggy! Thanks Rick!

Chas111

Nov 7, 2009

Ms.Peggy Witkowski was very knowledgeable about the Miata I was looking to buy and answered all questions I needed answered. It took me several months to make up my mind about the color and features I wanted and she remained patient throughout the buying process. I had been to at least 7 other Mazda dealerships while I was deciding and Peggy was the only sales person I saw more than twice. Obviously, Peggy made the difference in my purchase.

jkane101

Nov 6, 2009

I've been buying cars for more than 30 years and this was the EASIEST purchase I can ever remember making. This was all due to the sale associate that I worked with, Peggy Witkowski. Peggy knows the vehicles inside & out and was completely prepared each time we spoke. There was none of the typically back and forth negotiations to go through, I knew what the bottom line price was and she hit it right from the beginning. The paperwork was a breeze, no hard selling on extended warrenties. It took me all of 15 minutes to get everything signed and leave. What can I say other than...PEGGY ROCKS!!!!

Dennis0812534

Nov 4, 2009

The services was excellent no pushy sales person. very patient honesty pleasant to desl with. The service and sale approach was better that Wayne Madza. My son is the one I purchased the vehicle for and he liked the sales person better than the one at Wayne Mazda.

MindyC19

Nov 4, 2009

Peggy made the sale easy! She was very nice and explained everything through out the whole process. Thanks Peggy! I love my new Mazda! The guy that did my loan was very nice, and also explained everything as we went. Those papers can get pretty confusing, but he was great!

bkg9001

Nov 3, 2009

Joe was extremely friendly, helpful, and knowledgeable, and didn't pressure me. We negotiated a fair price and I now have a great new Mazda 3. I have to write at least 250 characters to submit this review, so I am looking for more to add. I would highly recommend Joe Guadalupe.

wendym37

Nov 1, 2009

Peggy, John and Steve made leasing my new Mazda CX-7 a pleasure. They were professional, pleasant and friendly. The atmosphere in the dealership was warm and inviting. There was no hard sell and the "what can we do to get you in a car today" nonsense. The day my husband and I were in it was raining very hard. Peggy, in her high heels, was jockeying cars back and forth because I couldn't make a decision. We went on 2 or 3 test drives. We finally decided on the base model CX-7. (Which I love!)It was 11:30 in the morning and I had to be at work at noon. We went back at 2:00 that afternoon and our new car was ready for us to take home. Our daughters were shocked when we picked them up from school in a new car. Their faces were priceless. I will be sending everyone I know that is even considering a Mazda to Ramsey Mazda and to Peggy. Thank you, thank you, thank you! Wendy and Anthony Melillo

carbuffguy

Oct 31, 2009

Simply put,I would not do business nor recommend others to do so....my experience was not good. My wife and I were just stopping by to see a new CX-9 and when we mentioned that we hadn't much time we got a cold shoulder. I wish not to name names but would just say I think the salesman lacked product knowledge, integrity, tact and was rather evasive when answering questions. We simply wanted to know what a monthly lease payment would be. I will also add that I feel as though I was being misled and/or being taken advantage of. The salesman perhaps prejudged us and made us feel as though we were wasting his time and bothering him.

patrickkely63

Oct 25, 2009

Painless and easy was my experience at Ramsey Mazda. I was fortunate enough to do to have Peggy as my sales person who was extremely helpful during my car buying experience. I felt like I was purchasing a future auto relationship rather than just a product at Ramsey Mazda.

friedmanlynnc

Oct 24, 2009

I purchased my new Mazda 6 this past January. I have been going to this dealership since 2001 when I bought my MPV. This dealership has come along way baby as they say. First and most importantly, I bought my car, I repeat I came back to this dealership because of the way my salesperson Peggy treated me. She makes the customer feel comfortable and not intimidated by the usual car dealer tricks. She is personable, knowledgable and funny. Peggy made it easy to purchase my car. She is an asset especially to women who are the largest representation of the car buying market. I plan to buy my next Mazda in 2012 from Peggy!!! Keep up the good work Peg!!! Sincerely, Lynn FriedmanSecondly, and very important next to sales is the relationship between service dept and the customer. I love the fact that finally you now realize that customers don't want to be inconvenienced. You have loaner cars if I neededone and I actually got a car wash when I was in this week after service. I appreciate Sita and her staff. I want thank you for taking me to work across the street each time I come in to service my car. I would like to receive coupons via email which I know Sita addressed with me and made sure my email address was correct. Yet in the 8 years I've been with Mazda, I gotten maybe 2 coupons and nothing changed when I bought my new vehicle this year. Dealers are competing for customers, surely Mazda can do a better job with their marketing. Much Continued success to Sita and her service dept!!! Lynn Friedman

yogando

Oct 21, 2009

I had a need for certain car in short time. All the sales people were really understanding and helpful. They processed the sale in timely manner and I am very satisfied.I also had to bring in the car for service a few days after the purchase. The people in service department are very pleasant and kind as well. Thanks all!

sigamy

Oct 1, 2009

Peggy was a pleasure to deal with. She was very helpful, friendly and answered all my questions. She took us for a good test drive, explained the features of the car and made sure that we were in and out in a quick manner.Ramsey Mazda did a great job in my transaction.

JasonFiore

Sep 23, 2009

I just bought a 2010 Mazda 3 Hatchback Sport 6 Speed from Peggy just last week and I couldn't be happier with the service I received from her and the entire dealership, from her to the service department.Very quick responses back from my email questions, knowledgeable, and just overall a pleasure to work with.Went down there to discuss a price a month ago, gave her the amount I was willing to spend and the deal was done, and I got the exact car I was in the market to purchase.They even did a port switch for me so that my car would not be driven by anyone else across the country. I picked it up and it had 8 miles on it, that's it!!!When it came time to pick up my car, she came in on her day off just to meet with me and walk me through everything with the car. Explained how everything worked, even connected my blue tooth phone for me.... She made my fiance and I feel like friends instead of customers. Overall she took at least 2 hours out of her own time just to hang out with us there...I will recommend her and Ramsey Mazda to anyone in the market looking to purchase a new or used car.Overall I am a very, very happy customer and when it comes time for either me or someone I know to buy a car, this will be the place I tell them to go.

Chow21

Sep 10, 2009

Great serivce, switched from Lodi which sucked!!!! Thanks Willy <----- very helpful with buying cars. I recommend buying your car from him. I arrived at the dealer almost before close and they took me in at last minute with great and fast serice. ;)

Daniellex1220

Aug 6, 2009

WORST DEALERSHIP EVER!!!! PEGGY SAID SHE WOULD BEAT WAYNE MAZDAS PRICE FOR THE MAZDA 3 BUT HER PRICE CAME OUT TO BE MORE. SO I SAID NO THANK YOU AND SHE SAID "HOW DARE YOU COME HERE TELLING ME YOU WERE READY TO MAKE A DEAL AND NOT DO IT" WELL EXCUSE ME WHO IN THEIR RIGHT MIND WOULD PAY MORE FOR THE EXACT SAME CAR!!!!!!! THEN AS WE WERE LEAVING SOME MAN WHO WORKED THERE CAME OUT YELLING AT US THAT "SOMETHING WAS PSYCHOLOGICALLY WRONG US" ARE YOU KIDDING ME????? BY FAR THE WORST EXPERIENCE I HAVE EVER HAD WITH ANYONE. NOT TO MENTION THAT IN AN EMAIL SHE TOLD US THE PRICE OF THE CAR WE WANTED WAS GOING TO BE 17,800 AND THEN WHEN WE GOT THERE IS WAS 19,500. WE PRINTED THE EMAIL AND SHOWED IT TO HER AND SHE SAID WELL WHO EVER TOLD YOU THAT WAS WRONG! THE EMAIL CAME FROM HER!!!! DON'T WASTE YOUR TIME!!!!!! HORRIBLE RUDE AND NASTY PEOPLE WORK HERE!!!!! I WILL BE REPORTING THIS INCIDENT TO THE BETTER BUSINESS BUREAU!!! HOW DARE SOMEONE COME OUT AND CALL US PSYCHOLOGICALLY UNSTABLE FOR WANTING THE BETTER PRICE! UNBELIEVEABLE!!!!!!

ashleyheins

Jul 30, 2009

Peggy was a delight to work with. I would recommend this dealership to friends/family. Although I had to bring back my new car within days for service the service department stayed open later on a holiday weekend so that I could pick up a rental. Peggy even installed my car seat. Peggy and the rest really go out of their way to ensure you have a good experience. Was apprehensive to buy a new car out of state, but ended up being really easy!

IdoS

Jul 23, 2009

Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make sure they never sell another car.I called up Ramsey Mazda today to ask if I could come in for a hassle free test drive of a Mazdaspeed 3. By hassle free I mean, I didnt want to wait for 2 hours in a dealership showroom idly knowing the games dealerships play. I was upfront and honest on the phone with the salesman (Bob) about being in the market for a car but was still researching cars and just wanted to test drive the car. Bob kindly responded saying that it shouldnt be a problem and to come down at my earliest convenience. I stopped by at 2:20 PM (told Bob that i'd come b/w 2PM and 3PM).I walked in, found Bob and introduced myself. He was all ready to get the keys to have me on my way for a test drive when the manager (still working on getting his name) told me that if I wanted to test drive the car, I'd have to work out a deal first to buy the car. My first reaction was "Excuse me?" Thinking to myself...did this guy really tell me that I have to sign for a ~$20K car AND THEN I'd get to test drive it. Suffice it say, I kindly reminded him that I was in the research phase of car buying and looking at a bunch of different cars and that no one hands over $20K to anyone without first knowing what you are going to get. He then informed me that if I was not ready to buy today that I wouldnt be able to test drive the car. With Bob the salesman there, I explained that I called ahead of time to schedule a test drive, was up front about what my intentions were and drove the 15 miles to get there just for that purpose. He finally agreed to let me test drive the car but not before sitting me down with another salesman to get some basic information. Relieved a bit, I started to chit chat with the new salesman as he was gathering some basic info and making a copy of my license.Just when I thought I was ready to go, the manager interrupted several times and asked me some questions from 10 feet away.Manager: "Will you be financing this car?"Me: "Probably finance, but I am really not ready to talk about that until I test drive the car and do some more homework"Manager: "So, what is your budget?"Me: "Around $20k, but again, not really interested in talking price until I know that I even want this car"Manager: "Well, just so you know, its $22K, is that ok with you?"Me: "Again, I am really looking to drive this car before I talk about the price, I think that is reasonable"Just when I thought he would stop harassing me with these questions as I was with the new salesman, he butts in again.Manager: "So, what is your time frame in buying a car?"Me: "Relatively soon, probably within a week or two"Manager: "In that case, you can't test drive the car because it will be gone tomorrow"Me: "Well, that isnt my problem, i am here now and just want to test drive the car as promised"Manager: "Well, it actually IS your problem because you arent gonna test drive this car and you can leave now"I think my jaw actually dropped at the rudeness of this comment. I couldnt believe what I was hearing. For absolutely no good reason (I SWEAR i am not exaggerating or making any of this up), this manager asked me to leave and was not going to let me test drive this car. Before you start thinking, well maybe this kid writing this review is a 17yo punk who wants to beat up on cars for fun, rest assure that I am 26yo, extremely responsible, clean cut, college educated, fiscally conservative, well mannered guy who can easily afford a $20K car WITHOUT the financing.In the next 7 or 8 minutes a shouting match ensued with excessive profanity that I will leave out. I told him I have never been treated worse by a store owner or business owner in my entire life and I would make it my mission to let it be known that this guy was a complete and utter D!CK!It is my prayer and hope that this guy does not get another dime in business for the rest of his life. If you are reading this review, please consider this story and head over to ANY OTHER Mazda dealership and do not give Ramsey Mazda business, you will thank me.And yes, I plan to launch a formal complaint against him and make it known that customers about to drop $20K as well as human beings should never be treated this way.If there was a way to give negative stars to this Ramsey Mazda, trust me i would.If you made it to the bottom of this review, thanks, and good luck with your next car purchase.

ghlnynj

Jun 22, 2009

my salesperson, Peggy, was a real delight. She helped me install my child's car seat "actually she installed it herself" even though i bought my car from another salesperson. Peggy has always been super helpful and goes out of her way to help all her customers. she always has a smile on her face and a great attitude. If you are in the market for a Mazda, see Peggy.

Nermene

Jun 15, 2009

I bought a 2010 Mazda 3 I Touring from Nick Salvemini on Saturday 6/13/09. I had heard about Mazda of Ramsey only from Dealerrater.com, and was impressed by their perfect 5/5 score. Having just dealt with Maxon Mazda in Union, I was afraid that all car dealers were the same - crooks who rather than becoming lifelong gangbangers, just got jobs as car salesmen instead. I say lifelong because who knows, the Maxon guys might have been former gangbangers - one of them even did that dog-bark "whoo-whoo" sound that you hear in some hip-hop songs as he greeted his coworker - no exxageration!I had seen a Ramsey review on this website that said someone had made a deal over the phone, and since I live an hour away, figured it was worth a phone call. I shopped Ramsey's price around to a couple of dealerships, and the closest I got was still "a couple hundred dollars more" according to one of the dealers who said that Ramsey's price was so low it must include Mazda owner loyalty cash. I double checked with Ramsey over the phone, speaking to John, since Nick was with clients at that time. He told me the price was the price. The other dealer's best offer was still over $400 more than Ramsey's. I was also able to print a coupon from Ramsey's website that lowered the price even more.When I got there, everything went so smoothly, I felt like I was dealing with friends. It took all of 3 hours, including a short wait because Nick was delivering a car to another client when my mom and I got there, the test drive, and me asking a zillion questions based on my awful experience at Maxon. I just wanted to be sure that none of the nonsense that Maxon did was going to happen at Ramsey. The way my questions were answered left me feeling so at ease, and basically the whole time I felt like Maxon and Ramsey existed on two different planets altogether. Even Ramsey's Finance & Insurance rep (Rick) was so comfortable to work with. After the deal was done, Nick spent about ten minutes in the car with me going over every aspect I needed to know. He even set up my cell phone with the car's Bluetooth capability. I would recommend this dealer to anyone, and I made it clear to both Nick and John (who turned out to be the sales manager) that I was so, so happy that I found them. The least I can do is sing their praises on this website. This is how car-buying should be. I was able to drive away in my brand-new car feeling so excited and happy, whereas with Maxon, I felt a pit in my stomach, like I had just been bamboozled in a major way. I wouldn't even send my worst enemy to Maxon, but Ramsey's going to be the only place I go from now on. I am still just in a state of bliss over the whole experience, and would've posted this review sooner if I wasn't out enjoying my car so much! Thank you Nick, Rick, and John so much!!! P.S. I just checked out Ramsey on the Better Business Bureau website, and was surprised to find they had a C rating, while Maxon had an A+. That blew my mind until I saw that the grade was based on a lot of things, including whether the business provided the BBB with their owner's name, for example. What's much more telling is that whereas Ramsey has only had 8 complaints in the last 36 months, 2 of which were closed in the last year, Maxon has had 23 complaints in the last 36 months, 11 of which were closed in the last year. That says a lot. Go to Ramsey, I cannot stress this enough. They're the only ones with only positive reviews on this site - it doesn't matter that they're not as big as the others. If you want your experience to be smooth and headache-free, just go to Ramsey. Good luck!

BEAR2815

May 30, 2009

This by far was the best experience I've ever had purchasing a car. Peggy was very knowledgeable about the 2009 Mazda 3. I wasn't expecting to make a deal right away but after I took a test drive and Peggy explained everything about the car I couldn't resist. When I went back to finish my purchase, Peggy took the time to go over the the car and the functions(which I'm thankful for). The transaction was fast and easy. I would recommend this dealership to anyone.

jerryvp

May 19, 2009

I picked up a new 2009 Mazdaspeed 3 GT for my son from Ramsey Mazda yesterday. The negotiation on price was short, to the point and very reasonable and I bought the car for the exact price that I wanted to pay. I made the deal by telephone in the morning, received an email confirming the deal and picked up the car the same evening. It took the business manager all of five minutes to have me sign the paperwork and then Peggy went over every facet of the car before I left. The entire process took only twenty minutes from the time I arrived until I drove away. I have purchased over 20 new cars for my wife and I over the years and I have never had a purchase experience quite like this. I would recommend this dealer, and Peggy and John, to anyone. My wife and I will definitely give strong consideration to buying our next two new cars here.

chapstickgurl86

Apr 27, 2009

I had gone to Ramsey Mazda to Lease or Finance a new car. Peggy and John were MORE THAN ACCOMODATING in obtaining my new vehicle. They tracked down the color and type of car that I wanted, and I couldn't be happier. After having my car for a couple days, my Auxillary Jack for my iPod didn't work - it just so happens that I didn't plug it in all the way. Go figure - even with an owner/user error, they were more than happy to help! I am so happy with my Brand New 2010 Mazda 3, that I will reccommend Ramsey Mazda to everyone I know!! Thanks again!

ttanly79

Mar 27, 2009

Very good dealership. I leased a CX-7 from them.They were very friendly and did their best to accommodate me.The person I dealt with seemed new and even though she did not know much about the car she was very friendly and tried to get the info I needed about the car. Also I received a thank you card something I never expected from a dealer. I also recommend their service dept. Went in for an oil change and while I was waiting for my car they discovered a problem with my car. It was under warranty so it was no big deal for me but the great thing is they offered a loaner car on the spot instead of me having to come back again. I would recommend this dealer for anybody looking to get a Mazda.