Used Cars for Sale at Ray Huffines Chevrolet Plano in Plano, TX

Gaspar Tamez

Nov 17, 2016

Highly recommend Ray Huffines, my salesman Eric Pearce went beyond my expectations and did whatever it took to find me the truck that I wanted, would definitely do business with them again. If you're in a search for a new car this is the place!

Jenl

Nov 15, 2016

I worked with Jeff at Ray HuffinesCheverolet. He was fantastic - informative, personable, knowledgeable and not at all pushy! I got a great deal on the exact vehicle I wanted! I will certainly work with him again!

Johnny6832

Nov 12, 2016

I purchased a 2016 Colorado WT pickup from Cory Adams at Ray Huffines Chevrolet. The vehicle I requested was a bit unusual because it was the WT trim, with the 4 cylinder engine and the 6 speed manual transmission, which was apparently hard to find because not many have the manual transmission. I was ready to downsize from a full size Silverado, and this vehicle fit the bill. Cory found this truck for me in Oklahoma, and went and got it. It was a surprise when I saw it for the first time, it's much better equipped than I ever would have believed, and it was a beautiful red that I have not seen before. It already gets better city gas mileage than my full size Silverado got on the highway. Cory did all this with a lot of communication with me, so I always knew what was up and where we were, and he was great about it. I actually enjoyed this experience, because it was fun, and I got the vehicle that I built from the Chevy Colorado build your own website. Cory, you rock!

John26

Nov 11, 2016

This was the best car buying experience we have ever had. I was able to get the pleasure to work with Eric and he was fantastic! We negotiated a price over the phone and when we got there everything was lined up just as he promised! Would definitely recommend Eric and this dealership to family and friends.

Lawley Tahoe

Nov 10, 2016

Dan Werner made the experience very pleasant and comfortable. Burl Thomas in finance made it very simple and quick.I will refer family and friends to also go to Huffines and ask for Dan.

JOE MERRELL

Nov 9, 2016

Eric Pearce represented my wife and I in the purchase of a Suburban at Ray Huffines in Plano. He quickly answered our internet request , and, based on terms that we greed on, we made the 360 mile trip to buy. Upon our arrival everything was exactly as he said. There were absolutely no hassles in quickly and efficiently completing our purchase. Eric was very knowledgeable and patient in helping us set up the technology in our Suburban. We felt very confident when leaving the dealership and immediately driving the long trip home. Eric was warm and professional from the time we met him until we left. He stayed late and even assisted us in locating a hotel for the night. My wife usually feels intimidated and overwhelmed when buying a car. Eric's professionalism, friendliness, and no hasle efficiency made her comfortable and she would recommend that women buyers use this dealership. Eric represented to us a company that is very customer orientated.Joe and Joyce

lipstick red

Nov 9, 2016

I was so impressed with Jeff Childress service. He was very professional and very personable. He worked so hard to get me the very best deal possible. I wasn't sure of what I wanted to do, he was so patient not at all pushy. Once I decide on what I wanted he did everything he could do to help me and get me the payment amount I needed. And after he sold me the car his help didn't end there, he made sure that I knew everything about my new car and how it works. I can't say enough good things about Jeff!! Thank you Jeff..Sincerely, Kim

PJLE2014

Nov 9, 2016

I am so glad that I purchased my car from Ray Huffines in Plano. They have been so professional from the first phone call to the last signed page of the contract. I have been shopping for my Tahoe for several months. They are the complete opposite of most dealerships. They are very down to earth and a nice team that really tries hard to satisfy their customers. They came up with a great, unbeatable number over the phone and my husband went there to do paperwork. My husband said the finance department was great and did everything to help him get a low interest rate. It was as easy 1,2,3 and I had a car by that evening. I will be recommending them to every single person that is searching for a car. I have been to plenty of Chevy dealerships in the last several months and I am telling you, don't waste your time. Go straight to Ray Huffines in Plano and you will not be disappointed. Thank you Eric Pearce for making this purchasing experience as painless and hassle free as possible!!!!

J A

Nov 8, 2016

we bought a suburban from this dealership last week and Mr. Eric Pierce kept his word to make the process simple , honest and enjoyable. He laid the ground work on the Internet, which was convenient for us and closed the dealing person with great personal attention.

MichaelCal

Nov 7, 2016

After calling a few Chevolet dealerships for a taillight assembly I found the price to be the same but only the Plano Huffins had this part in stock. This was great because I got to see my friend Melva.

Ken Ducote

Nov 6, 2016

Cory Adams and Burl Thomas were exceptional, and made this my best car buying experience in the 70 years I have been driving. Both were extremely professional, helpful, courteous, and explained everything I asked about very well.I am extremely pleased with my Malibu LS, and my buying experience.

megrog18

Nov 6, 2016

Highly recommend this dealership for all your car, SUV, and truck buying or leasing needs. The staff from the General Manager to sales professionals to financing and the service department, everyone was friendly and attentive. Jeff Childre is awesome! I called him up after being referred to him from my credit union and he was able to help me find what I was looking for in a few moments. As everyone knows the car buying process can be pretty painful, but he and Burl made it considerably less so. I was able to come in and immediately get the process moving to buy my new car! After four experiences at four different dealerships, I won't go anywhere else.

Coates2016Tahoe

Nov 3, 2016

We purchased our Tahoe new almost one year ago. The purchase process was easy and we were pleased. Yesterday was my second trip in for service and Keith Overturf treated me great, even though I was 30 minutes late. The waiting room has comfy chairs, TV, free WiFi, free bottled water, restrooms and vending machines. The time went fast. Each person I have dealt with treated me with respect. We went to Huffines because it is a family owned business and not a nation wide big corp. I would recommend this dealership and service dept. to anyone.

chevysilver

Nov 2, 2016

Our sales rep was Dan Werner, he was great to work with and provided all the information we requested, very honest. He and his whole team were courteous and upfront with information. It made for a very worthwhile experience. We had visited several other dealerships before and did not feel as comfortable with the sales people as we did with Dan.

Glenn D.

Nov 2, 2016

We worked with Mark Furguson to purchase this car, it was the second time working with Mark and he was helpful and knowledgeable about the car which made the process of buying a new car effortlessly. It was a pleasure to work again with Mark Furguson. Burl made the finance simple and quick, we signed and was complete in just a few minutes.

Dan

Nov 1, 2016

Chuck was great! Low pressure, patient and knowledgable. Helped set up all technology on the vehicle. Facilitated the finance process. Best car buying experience ever. We will definitely be back.

Wheels

Oct 30, 2016

I did a lot of research & visited three other Chevrolet dealers before coming to Ray Huffines in Plano.We knew what we wanted & found it at Ray Huffines in Plano. Chuck made the experience very pleasant & comfortable, looking for ways to help us in our purchase. He paid attention to detail & made sure we were comfortable with our decisions. Shirlene Salter.

Randy

Oct 28, 2016

Keith and staff determined that my engine light and wacky gauges required an electrical diagnostic. The diagnostic determined that it was necessary to replace a worn wire (my Silverado is 8-years old) and - believe it or not - bleed an air bubble from somewhere beyond my mechanical understanding. NO CHARGE for parts and only an hour or so of Labor . . . PROBLEM SOLVED - as always. I was able to pass state inspection and get my new state inspection sticker the same day - with only 5 days remaining on my existing inspection sticker. It was a wonderful experience, however, cannot compare with the 5-minutes I got to spend with Melva - Cashier Extraordinaire. What a hoot. Never had so much FUN paying for services. I'll probably purchase a new Silverado from Huffines within the year.

James Hernandez

Oct 26, 2016

I had a great experience purchasing my brand new truck from Jeffre. He was very knowledgeable about the truck and made my family feel right at home during the purchase. I would definitely recommend anyone looking to buy a new vehicle to go see Jeffre.

Erik

Oct 25, 2016

An oasis in the days of car shopping. All props to Eric the car guy. He made our day, and releaved the stress of car buying. Awesome guy, great service. High five Eric.

moradbarghi64

Oct 24, 2016

The salesman was extremely friendly and polite. He was courteous and very helpful. My wife and I truly enjoyed our shopping experience with him. I highly recommend Ray Huffines Chevrolet.

Ronald Lewis

Oct 24, 2016

Chuck Winnett is the best dealer I have come in contact with. He made my wife and I experience the greatest and easiest we ever had. He was like family to us. We can't wait to get together again real soon Chuck. It was a early and best anniversary gift I could give my wife. I'm coming back for that Impala I love it but this one going to be mine lol ! Thanks a million Ray Huffines Chevrolet of Plano.

woosahh

Oct 22, 2016

My wife recently had an accident and we had to replace her vehicle. I went to Huffines and described what I needed and what I was looking for and Mike exceeded our expectations. He was able to provide my wife exactly what she was asking for down to the letter and we couldn't have been more happier.

Big Al

Oct 21, 2016

Dan Werner is the best sales person I've ever dealt with. The total buying process was a pleasure. No hassles no bs. Straight forward pricing. I'll be back for service and future purchases.

Rayray2016

Oct 19, 2016

Bryce and all the staff made my buying experience great. They went above and beyond to make sure they met my wants, I told Bryce what exactly I wanted in my suburban and bam he made it happen, I told him I was coming 3hours away and to have my paperwork ready so I can turn around and come back just in time to be at my sons baseball game and bam he made that happen.. Thanks for all the help and y'all have my family business

newcargal

Oct 18, 2016

It was an easy and very pleasant vehicle purchase experience. I felt comfortable and well taken care of.Brian did a great job making sure all my requirements were met.As usual the Ray Huffines Chevrolet Plano team is very friendly and it was a great experience!

aaronbutts

Oct 17, 2016

The car I was looking for had a few very specific details that were not exactly easy to come across. Mike did a great job of searching the area and providing real-time feedback in order to aid my purchasing decision. Within a week of my test drive, I was able to meet with him, discuss options, and negotiate to a reasonable price for my Camaro 2SS. The sales staff was responsive and friendly. I recommend Ray Huffines for your next purchase. They are friendly and seem to be aggressive in hitting the correct strike price for your next purchase.

virgy

Oct 16, 2016

I was looking for a new Chevy Colorado and started surfing the web. Low and behold...Ray Huffines Chevrolet popped up as having the best price for the exact truck I wanted. The only problem is that Plano is 5 1/2 hours from me. I had the next two days off and needed to work quickly so I could hit the road if they still had the truck available. I sent a message pretty late that night and very early the next morning I noticed a response to my inquiry. Within a few hours Mark Ferguson had everything approved and ready for me to jump in the car and start my road trip. We arrived late in the day, but all the guys were so kind to stay late and work through the paperwork. I wanted to add the protection to the interior and exterior...this takes 3 hours and we had to leave Plano by noon to make it home for a dinner party. Mark and the guys were amazing and we were protected and on the road by 12:15!! Not only was everyone kind, courteous and professional, they were also patient and helpful. Mark's knowledge of the truck allowed him to teach us everything we needed to know and helped us feel comfortable taking a long road trip immediately after receiving the keys. I would recommend Ray Huffines to all of my friends and family!!

Chuy

Oct 15, 2016

OMG great service! The staff is very professional,very kind super frendly. This was my first time at Ray Huffines and I loved it! The best costumer service I've seen in years!

Cliff

Oct 15, 2016

Left dealership laughing,sure doesn't happen often! Customer friendly, service oreniated! Have not yet encountered a bad deal at dealership, will continue to use for service!

DFish

Oct 12, 2016

Frank Conti and Melva Walton are always courteous, outgoing, and a pleasure to do business with. They are the reason we keep coming back to Huffines! They are the Best of the Best!!

NSharp

Oct 12, 2016

Keith's team quickly found the EVAC error on my 2009 Corvette that had illuded another service shop for 2 days. Replacement part was then ordered and arrived in just a few short days, for which I received immediate notice from Keith. Given my typical experience with other shops is having to follow up with orders myself, Keith's prompt follow up was greatly appreciated. My thanks goes out to both Keith and Melva for their great customer service!

wrogden1

Oct 11, 2016

I have been a customer of Ray Huffines Chevrolet for 25 plus years and they are the only place that works on my vehicles. The level of service, professionalism, and character are always on display. Ray Huffines Chevrolet is at the top of their industry and the employees have made that happen on a daily basis. The service department is the Gold Standard of what all customer should expect.Great Job Guys and Gals.

RB

Oct 10, 2016

Excellent service! Reggie had my order up and running in no time and got me out the door in under an hour! Melva provided excellent and fast service with a smile! Very friendly and courteous service all the way around! Thank you and see you two next time!

Jeff Pope

Oct 10, 2016

Huffines Chevrolet in Plano made my new car purchase a pleasurable experience. Their website made it easy to find what I was looking for. I was pleasantly surprised that the advertised price of the vehicle was the actual sales price. Many dealerships don't honor their advertised prices or find other ways to take advantage of you during the process (i.e. offering you a fraction of what your trade is worth to offset their advertised price). I received a fair value for my trade-in and the financing department worked to get me the best possible interest rate for my new car purchase. Dan Werner did a great job getting my wife and me taken care of quickly and made the entire process enjoyable. I have worked with Huffines' service department in the past (and always had a good experience), but this was my first time purchasing a vehicle from them. I absolutely will purchase from Huffiness again in the future. There are other dealerships that are closer to my house, but I don't mind driving the extra distance to work with a great dealership like Huffines.

Denis J King

Oct 9, 2016

My previous three vehicles have been purchased through the "No Hassle" types of distributors, and a dealership would normally be my last choice. In searching for a used car this time, since I am new to the Plano area, I decided to just have a look at what Huffines had to offer, and was pleasantly surprised. In having rented a few Hyundais on business trips, I like their performance, and wanted to see what was available. The selection was large, and the prices were competitive. I filled out the online credit application, and Walter Segovia contacted me that same day. We set up a test drive, and it went well; Walter let me know the specifics of the car and was very congenial. I looked at some competitor sites over the next couple of days, but the model and price of the one I drove, turned out to be my choice. Walter had a personal commitment that evening I wanted to come in and purchase the vehicle, but he let me know Miguel Lopez would be handling the transaction that evening. My wife and I showed up, and Miguel had taken care of all the paperwork, and we were in and out in about an hour. Not bad at all. Good staff, good experience, good location. I plan to check on Huffines again for my next vehicle purchase.

Larry Morth Dallas

Oct 8, 2016

OK I have to tell you first of all I would rather be beaten that have to buy a car. In the past it is been like the most exhausting experience. Eric Pearce and the team at Huffunes Chevrolet listen to what I wanted to care of me and unbelievably short time, and treated me with integrity and dignity. If you're going to buy a Chevy this is the place to go. PS: I love my new Tahoe!

Advantage!1

Oct 7, 2016

The visit was for an oil change that I had made an appointment. My car was finished in around 45 minutes. The staff was very friendly and courteous.

Lee3801

Oct 7, 2016

Melva Walton is a joy and a pleasure to work with. She is always friendly & courteous over many years doing business with Huffines Service. Seeing me in a short line today she opened up another window to keep things moving, and we all appreciate her attention to her customers. Service Advisor, Marc Henley, was very helpful, prompt and courteous. Also, I had called earlier in the week about my SUV stuck at the airport and a receptionist was kind enough to connect me to Service Manager, Terry (I think) who was informative and helpful in my long distance situation at the time. In any case, Melva Walton is No. 1 in my book!!!

zac1

Oct 7, 2016

Great friendly service. Melva can brighten up any day, and Keith is a great service advisor who takes care of his customers and knows them by name. Sometimes run into issues when I choose to wait at the dealership (service can take longer than estimated), but I've had a good experience lately by bringing my vehicle in the morning and taking advantage of the courtesy shuttle to get to work. Love working with all the great people here.

cestes

Oct 5, 2016

No hassle sales isn't just a gimmick. I've been looking for a specific car for months. Lucky me, saw the car I wanted and Andres helped me get it at the lowest possible price. Test drove it around lunch and drove it home around 5. I now have bought both new and used cars from Huffines Plano and have glowing reviews.

Happy Customer

Oct 4, 2016

Their staff is friendly and honest, they don't push services or products you don't need. I've been going to this location for over 6 years and will gladly continue to get my car serviced there.

Mgb4852

Oct 4, 2016

Contacted Steven Weber saturday morning about an on line listing. We reluctantly went to see the car expecting a price jump for dealer add ons. Price was as listed and got a fair price on trade in and drove the new car home by 3 pm same day . Steve applied no pressure and was able to answer all questions. Easiest and most pleasant experience in car buying ever!

Montrelle

Oct 1, 2016

This dealership has great fast service you tell them what your looking for and they will find the perfect car for you for a great price

Carl123

Sep 30, 2016

Melva Walton, JR Lopez, and Paula Hartman were all a pleasure to work with. JR. took care my service in a timely manner. Paula was very polite and helpful. Now what can I say about Melva? She always makes me smile even if I'm not a great mood. You should keep her around. She is definitely good for business!!!

Kim

Sep 30, 2016

I am very proud to have had the experience of buying my first new car, that's just mine, from Jeffre Childre. He was very helpful and thorough. His knowledge of the vehicle made it an easy process.

Ramiro Barrientos

Sep 27, 2016

I had the opportunity to purchase my truck from Jeff Childre who did an amazing job! Everything was explained perfectly and he really made me feel confortable and satisfied with my purchase. I would highly recommend his service!

Tiffney Smith

Sep 27, 2016

I loved working with them to have my son's car repaired. I was apprehensive about coming to a dealership because of some of the horror stories. They've renewed my trust. They took great care of my service needs and even honored my son's military service. I will be a customer from now on. I'll never take my car anywhere else.

southwinds2

Sep 26, 2016

My transaction with Mark was complicated by 2 car purchased at the same time. My brother was buying a new 2016 corvette and I was buying his 2013 corvette, which was his trade in. Both buys were accomplished in a efficient and timely manner. I consider Mark to be my friend. Jim

bob_loblaw

Sep 23, 2016

Frank was great. The 4 tires I purchased were not in stock at the dealership, so he hunted them down, contacted me, scheduled the appointment, and we were on a roll...literally. Great job. Good luck with the barn repairs. Melva and Paula...they both knew it was Friday, and it had been a long week. They made their part of my interaction with Huffines a wonderful and uplifting experience. Have a relaxing weekend Melva, and enjoy the Plano Balloonfest Paula.

GoColoradoBuffs94

Sep 22, 2016

Melva is always smiling and upbeat about life in general!She is helpful. courteous and definitely an asset to Huffines Chevrolet Plano!Always takes care of me in a timely manner with a smile.Keith has been my service advisor since 1997 and is always ready to do his best for me and my vehicles.

Jim Coker

Sep 22, 2016

Mike Edgerton is a great salesman who treats folks like friends. He makes certain the customer is happy and understands the program no matter how long it takes. Burl Thomas was the finance guy and he has a smile and attitude that lights up a room. It is always a pleasure to visit Huffines and wouldn't buy a Chevrolet anywhere else.

JanG

Sep 21, 2016

Melva noticed I was having trouble removing my old house key from my broken car key. She was SO helpful and worked at getting that key off the ring. In addition she was cheery and helpful throughout my transaction.When Melva couldn't fix the key, Bob came to the rescue and fixed the problem. He also quickly found my replacement keys and reprogrammed them in record time. He is most professional and helpful.

vango819

Sep 21, 2016

I was looking for a new location for service for my Silverado after hearing very negative reviews of the Chevrolet dealer that is closer to me. Initially I was going to visit my "old" GMC dealer and took a chance on Huffines because it is more convenient. I have to say that I was very impressed. Thank you Huffines and especially Melva Walton for making me feel welcome. I will see you next time!!

Lmstacy24

Sep 17, 2016

My new car purchase was one of the best experiences I could ask for Thanks to my salesman Mike Edgerton!! The finance guys were great as well! To me they all went above and beyond to help me get my car and I will forever be Thankful for all of them!! I would recommend Mike and the guys to anyone looking for a car and their service department awesome as well. So glad my good friend referred me to this dealership a few years ago. Nothing but excellent service and a family atmosphere.

CWH

Sep 16, 2016

I was in the market for a new vehicle 300 mi away. Not happy with local dealer. Bought from Huffines via phone and email communication with Taylor Fellwock and Bryce Bessler, having never seen the vehicle until day of purchase. Went smooth, no hitches until options were added in service and those were due to the supplier and service tech. Sales folks aimed to please and were great!!

LauraKathman

Sep 15, 2016

There are 3 professions I dislike, doctors, lawyers, and car salesmen. After dealing with Bryce Bessler on leasing my new Equinox, I may have to retract the latter. Bryce came highly recommended, and with good reason. I live in Washington State, so my entire experience with him was done on line and over the phone. I have never had an easier time with this process. I originally was looking to lease a different vehicle, but with my budget it did not fit well. Bryce suggested looking at it from a different angle, leasing a lesser vehicle now and work up to the one I wanted later. It was a brilliant plan in which he was able to get me approved in a matter of hours. He was prepared and diligent, having me email him all the paperwork and information he thought finance would need to get the approval, leaving no stone unturned. As a result, I got approved without a hitch. Because the leasing laws between Texas and Washington vary, he and his team wasted no time figuring out how to get the contracts written to accommodate the differences. In total, doing everything online and by phone, I had contracts in my hand to sign in less then 5 days. The vehicle was shipped right to my doorstep via transport, and Bryce walked me through the operation of the vehicle over the phone until I understood every aspect of my vehicle. I even called him several time through the day with additional questions which he happily answered without a hitch. In fact, I could hear his smile through the phone. I will be leasing another vehicle from Huffines and Bryce Bessler in the future without question. I was treated with respect and dignity, making this the most painless and enjoyable car buying experience I have ever had. I cannot say enough about this young man. I highly recommend Bryce Bessler to be your next car salesman. Laura Kathman, Kennewick Washington

usrey1952

Sep 15, 2016

Excellent service and very informative on options and offers. Bryce's quick response to my email inquiry about vehicles is what got me to come to this Dealership. I did not have any pressure to look at new vehicles versus pre owned.

JBarnett

Sep 14, 2016

From the moment I walked in, I was greeted with courtesy and respect. Mark Ferguson was my salesman and helped me through the entire process answering all questions and returning emails timely. Mark is an outstanding example of an auto professional and I cannot thank him or the dealership team enough for living up to the core values he explained the second I walked in. Chris was the also beyond helpful from a management standpoint and Burl provided the polishing touches on a truly wonderful car buying experience. Thank y'all!!

Orlando T and Maria Lara

Sep 11, 2016

I went with my sister searching for a 2017 Chevy traverse. We had a great expiriance searching for the right traverse for her. Bryan was very helpful. He was able to answer all of our questions. He has excellent communication skills as well as people skill. I would recommend every one who is searching for a new or used car to definitely go and see him. Overall I had a great experience everyone was very friendly. I would like to thank every one in Ray Huffines Chevrolet for the great experience we had searching for a new vehicle.

Jeff W

Sep 10, 2016

Everyone I dealt with was professional, courteous, and responsive. Steve Webber did an excellent job showing us vehicles and answering questions. He went above and beyond the call of duty by picking me up at work and doing the paperwork for our new used car on his day off! Kudos to Steve and the team at Huffines!

jerry

Sep 9, 2016

Dan Werner was my sales representative and he went far beyond just selling me a pickup. Followed my purchase from sale to delivery, was always available, and solved any questions I had. Enjoyed our conversations. He demonstrates the qualities mentioned in your TV ads. Service and parts department also great.

schmuhlc34

Sep 9, 2016

I found a vehicle I was interested in online and Mark Ferguson had it detailed and ready for us when we arrived that evening. We were able to complete the entire process in about 3 hours and drove home in our new Tahoe that evening. Chris-the sales manager was very courteous and professional, and Abraham in finance was able to talk me through the process in minutes. There was no pressure for extended warranties and no sighs or eye rolls when I turned it down. Mark Ferguson came in on his day off to finish up the paperwork with us and walked us through all of the vehicle options. I will be recommending Huffines Chevrolet in Plano to anyone who will listen and will be recommending Mark Ferguson as well. I bought a car at Grapevine Ford earlier in the year and comparing the two experiences is like night and day. I will be a returning customer for years to come!-Carl Schmuhl

ChevyOwner

Sep 8, 2016

I went in for an oil change and walked out with an oil change and a smile on my face. Melva at the cashier desk was extremely friendly and got me out in no town. This isn't the first time Melva has helped me in the manner she did, it's just the way she always makes my checkout experience a positive one. Susie in service communicated to me in a manner that should be the standard for all dealerships.

Sally A Pratt

Sep 6, 2016

Trying to decide on a new car I went in to test drive a camaro but enjoyed the experience with Ben soooo much I called my husband to come look at cars. We decided on a new camaro for my new car but my husband started looking at trucks also. As he decided on what truck he wanted Ben called the used dealership about a car for my son. We did leave with three cars that day.The service, patience and kindness of everyone in each department was great. They even stayed late to make sure we all left satisfied with our new vehicles that day.

Fred Ficht

Sep 5, 2016

Thank you Mike Edgerton for making buying a new car experience a positive one. When I left the dealership, not only did I have a new car but also felt that I got a great deal on my traverse. Thank you,Fred Ficht

Jturn2012

Sep 5, 2016

As soon as I stepped into Huffines, I knew I would be taken care of. Brian Farmer immediately made me feel like part of the family. With his knowledge and extremely informative demeanor, I found my new 2016 Tahoe. The entire team made the car buying process simple and easy. I would recommend this dealership to anyone. Thanks guys- see you again next time! Justin Turner

Marianne Mackey

Sep 5, 2016

I would recommend Dan Werner and Burl Thomas for making my new car lease a very positive one. It was quick and easy, I got exactly what I wanted in a new lease vehicle. They were fast and efficient when it came to getting through all of the paperwork needed.

Jeneebb2006

Sep 2, 2016

If you come here, I definitely recommend you speak to Ernie Massei. He made my whole experience a pleasure, even ensured my seven year old son was content throughout the process with their kiddy room available. He dealed back and forth until got a deal I could comfortably afford. I walked out with a fully load Chevy Trax LTZ with the custom wheels. Tell him what you want and he'll get you as close a possible!!! Thanks Ernie!!

SunnyDaze

Sep 2, 2016

Just purchased my new Corvette from Mark. Great no hassle low pressure sales service. Easy to do business with these guys - car was ready to drive away when promised. Have purchased from them before and will again. Service team is also great to work with.

The_One

Sep 1, 2016

Mark and Bryan were amazing to work with. They both were accommodating and made my wife and son feel welcomed. This was the easiest car buying experience I've had. Mark took the time to explain any questions I had about the new Silverado, and he skipped over others that I was already familiar with knowing that I was pressed for time. Knowing that I was on limited time, Mark even made a USB drive loaded with FAQs and detailed topics on my new Silverado ahead of time. He was extremely friendly as well as knowledgeable and didn't make me feel pressured to buy in the slightest bit. Bryan helped us out on the finance/titling side of the deal and was by far the most pleasant one I've ever dealt with. In my experience, finance guys tend to be on the dry/bland side. Bryan interacted well with my kid, and my wife and I were impressed. I will have no problem making another 2.5 hour drive to purchase from Huffines dealership when the time comes.

Wayne001

Sep 1, 2016

From the first call till the sale, Eric did a great job and was easy to work with. Will be doing business with Eric in the near future.

BarneyBackstop

Sep 1, 2016

I am recommending Ray Huffines Chevrolet because Ernie Massei took great care of me and my daughter as we went through the process of buying a 2016 Silverado. Ernie was knowledgeable about the truck and was a caring salesman as he responded to our questions and concerns in the buying process. Of course, I am knowledgeable, too, because my son was the lead designer for the truck. Ernie matched what I knew and walked with us step by step through the entire process, ending with leading us through the maze and array of buttons and controls on the dashboard so that we got a great launch as we left the curb of the dealership. Thank you Ernie. In addition Burl Thomas provided excellent service in the Finance part of the process. Didn't hurt that he treated us like family and we shared in the joy of his family, too. That's what this is all about--not a game of who gets the better deal.

Bill Barger

Sep 1, 2016

Our sales person Bryce Bessler was fantastic and Burl Thomas is my "favorite human."They and the entire staff made our car buying experience a truly hassle free pleasure!!Mark Ferguson is awesome also. I always recommend Huffines Chevrolet to anyone looking for great deal and fantastic service. My wife Leslie is now a believer and loves her new car.

JoeBrum

Sep 1, 2016

Mark was recommended by a friend and previous customer, excellent experience and great service, very knowledgeable on every aspect of the car which made it the purchasing experience go very smoothly, no hard sell with add on's or extended warranties which I have had to go through with other dealers at the point of sale which made it pretty much stress free.

Leslie

Sep 1, 2016

My husband and I both had our cars totaled this summer! Besides the emotional shock we were very worried about how we would swing buying 2 new vehicles at once. Bryce Bessler and led our business from the very beginning. It was an amazing experience because he had to deal with our finances, our time issues and some emotional baggage! He was so patient and encouraging and we both came out with cars that we absolutely love! The financial manager was also wonderful! My husband has dealt with Huffine's for 30 years and now I'm sold too! I will recommend this dealership to everyone.

BrennanR

Aug 31, 2016

We originally purchased a Chevy Trax from Walter and after a few days realised that it was to small for our family. Walter told us to come back in and have no concerns. He took care of turning in the Trax and also found us the perfect vehicle which was Hyundai Santa Fe. We also got the professional Scotchgaurd service done to the vehicle and Walter lended us a vehicle for the time being. Overall it was a great experience and could have never imagined the car buying experience handled so well. I am sorry I had wasted my time at other dealerships and wish I would have started at Huffines and saved myself the frusttration. Walter went above and beyond and I couldn't have expected anything more.

wrogden1

Aug 31, 2016

25 years of having all my vehicles serviced at Ray Huffines Chevrolet should speak for itself. They have always have gone above and beyond the expected.

D. Lumbley

Aug 30, 2016

Erick Valdez was our salesman, and he made the process quick and easy. We really love our new truck. And we will recommend Huffines Chevrolet, and Erick Valdez, to our friends and family who are looking for a new vehicle.

anita2486

Aug 29, 2016

I just bought a Chevrolet Impala from this dealership and had a very positive experience.Chuck Winnett was the person who handled my purchase. He was very friendly and knowledgeable . He took the time to explain everything about the Impala that I was purchasing. I will recommend this dealership to anyone looking to purchase a vehicle.

happysilverado16

Aug 29, 2016

First of all, I want to take my hat off to the entire staff that I dealt with here at Huffines. From the moment I walked in, until I drove off, I felt like I was more than a customer. I felt like I had made lifetime friends. Between dealing with Bryce and Russell, I felt comfortable and unpressured. When I got there I told them what I wanted. I wanted the 4x4 Silverado painted in the pearl tricoat with sunroof. But they didnt have it in their inventory. They went through great lengths to make me happy searching statewide for my truck. They indeed eventually find my truck, exactly what I had pictured. They could have easily attempted to sell me something similar from their inventory, but they didn't. I could have gone somewhere else but i didn't because they tried to satisfy their customer and they were successful. Again my hats off to you. You just made a lifetime customer out of me and my family.

PorscheCabriolet911

Aug 29, 2016

I have purchased two(2) Silverado's, a Camaro, and now a Tahoe from Huffines - and Huffines Chevrolet is clearly several levels above any other auto dealers that I have dealt with. I worked exclusively with Bryce Bessler in New Cars and I drove away in a new 2016 Tahoe fully equipped in less than three(3) hours. He represents Huffines very well - knowledgeable, a good man that understood exactly what I wanted in a new vehicle. He understood all the features, demonstrated them, and worked out a fair deal on my trade-in, that is everything that I could ask for. Thank you Bryce and the Huffines Team. Regards, Rick Smith

mrmr

Aug 28, 2016

I recently traded my old Suburban for a new one at Ray Huffines Chevrolet in Plano. Mark Ferguson was my salesperson, and I had an easy no-hassle purchasing experience. Mark made sure that I was in and out of the dealership as quickly as possible.

Bruce S.

Aug 25, 2016

Melva Walton and Susie Frazier demonstrate great character. They are very personable and professional. Awesome people. They provide outstanding service. We have been coming to Huffiness service for many years and would not go anywhere else for our service needs largely due to the awesome staff like these ladies. Keep up the great work.

CharlesB

Aug 25, 2016

I came in for a recall service update and oil change. Melva was very helpful and nice and funny. She helped make the checkout process quick and painless.

Full choke

Aug 25, 2016

Purchased a new Silverado Crew Cab with the able assistance from Jeff Childre. Jeff is very knowledgeable and detail oriented. This was a hassle-free purchase that met every expectation. I'm looking forward to enjoying my new truck. Thanks Jeff and Eric.

Tahoekid

Aug 25, 2016

We dealt with Ernie Massei, Chevrolet Product expert, via email and in person to consummate the purchase of a 2016 Chevrolet Tahoe (Texas Edition) SUV. Ernie was very helpful in finding a vehicle that fit our needs. He is very personable and helpful and appears to be well respected by his peers. We would highly recommend Ernie and Huffines Chevrolet to anyone in the market for a new vehicle.Richard and Barbara Moore

Tripp123

Aug 24, 2016

We met the sales manager and finance manager and all were helpful in outlet vehicle transaction.We were pleased with the selection and pricing. Thanks!

bill721

Aug 24, 2016

Thank you Melva for a warm and friendly service today on getting me in and out in a timely manner!!!Thanks to all the Huffines team members for making my day.

DallasDave

Aug 24, 2016

During my early morning vehicle collection both Melva and Susie Frazier were pleasant, courteous, fun and informative. Good people to have on staff and would certainly use Huffines again.Thank you all

lmplb

Aug 23, 2016

It's been a long time since I bought a vehicle Ernie Massei made it easy and we drove out in our new Chevy Colorado with plenty of time for dinner. Ernie worked all the details out and even got us another discount. Love my new Colorado

Mercedchapa

Aug 20, 2016

I was looking for an SS Camaro 2016 and was searching nationwide. I was having a hard time locating one. I saw the SS Camaro through auto trader, and contacted this dealership. I was contacted by Mark Ferguson, and was ecstatic to find that they had one. I drove over to Plano and test drove the car and fell in love with it. The staff was super friendly and professional. I was expecting to have a hard time negotiating but was surprised on how willing they were to work with me. I came out with a good experience. I would recommend this dealership to anybody and if you are looking to purchase a car this is the place to go! Thanks to Mark Ferguson and Burl Thomas, also Craig Robbins for the pleasant experience.

SHANNEN DAK ATTACK !!

Aug 20, 2016

I had been shopping around for a new car for a week .. Having no luck, only getting the runaround from other finance managers, I was lucky enough to have Bryce Bessler respond to me ,, he had my paperwork ready for me and my perfect 2016 Chevy Trax sitting and waiting for me. No BS No problem as Burl brought me into his office to give me the good news !! This man worked my deal as if I had perfect credit a huge down payment and a trade in ... He treated me bad credit no down payment no trade in like a Queen!! I recommend this car dealership and these two amazing gentlemen !! Thank you thank you !!

Zack318

Aug 19, 2016

I just bought a Chevy Colorado from this dealership and had a very positive experience. Taylor Fellwock was the representative who handled my purchase. He was very friendly and knowledgeable and worked with me to make sure I got exactly what I wanted. The entire team that I interacted with there were very friendly as well. I did not experience any high pressure tactics and they were very responsive to my requests. Thanks Taylor and the rest of Huffines Chevy!

Lovemynewcamaro

Aug 19, 2016

I was so impressed with how hard the salesman (Mark Ferguson) worked to get me the deal I wanted. I drove 75 miles to buy my car because I was so impressed by their willingness to help me unlike the dealer in my home town. Would recommend them to anyone looking to buy a car. The finance dept worked to get me a great interest rate and he was so easy to work with. They were willing to spend as much time as we needed to show us all the features of my new car and to explain our options in financing. We never felt rushed only that the cared and were there to help us.

nhagan

Aug 19, 2016

The service was excellent, Keith was friendly and made me feel like I was important. Melva was kind and courteous with the handling of my payment Definitely recommend !!

rachel2017

Aug 17, 2016

We visisited the Huffines Chevy location in Plano and had excellent service. We never felt pressured or rushed. Ben our sales person made our experience very easy and smooth process. Thank you everyone that talked to us the days we we're up there , would totally recommend this dealer and sales person to all my family and friends.Thanks again especially to Ben S. for being such a friendly and welcoming person.

LoveChevy75034

Aug 16, 2016

A great service experience - Melva loves people and her job and I can tell you it make a difference. Melva job is more than just receiving customer payments but of building a positive image for the dealership and she does that very well. Frank my service advisor was also very friendly and provided a good quality service experience - My only issue was time allotted for the work - a better estimate of how much time it would take would had been helpful. I understand that it is sometimes out of his control. To both: Keep up the good work!

Paul

Aug 14, 2016

What a refreshing experience.... Being new into the country (5 days) I was slightly worried about the hassle of purchasing vehicle. What a surprise I walked into the garage to be greeted by the receptionist who kindly fetched Brandon out to help find my first US vehicle. After a couple of minutes we had found what I thought was the ideal truck... So I arranged to come back on Friday with the wife and family to sort out the purchase of the truck.Friday comes the wife and children go to the garage before me as I am stuck at work.... they find a different truck (wife's who would have them....) which they prefer Brandon was excellent about it and sorted everything for when I arrived, plus whilst everyone was waiting for me to turn up, off my family pop with Chuck a salesman who works there for lunch (burger and chips I believe).I turn up at the garage and 1 hour later Brandon is guiding me back to the area where I live in my brand new shiny truck.What a nice and relaxed experience , no hassle or pushiness in selling the vehicle just plain easy talk and guiding me and my family what would be best for our life styles, plus helping us figure out how to go about sorting our schooling out for our children (thanks Chuck)

Shannoncanas

Aug 14, 2016

Steve Webber provided awesome customer service, not pushy and no hassle! Clean and friendly environment. Best and easiest experience of buying a car so far.

ldplunk

Aug 13, 2016

Howard Carey, Chris Ninos, and Bryan Etzell at Huffines Chevrolet in Plano made the trade in of my leased vehicle and the purchase of my new vehicle as easy as I could have imagined. I felt they really listened to my needs, gave me the best deal possible, and I have not had a single twinge of buyer's remorse in the 2 months since my purchase. I don't know if there is a better compliment anyone could give.

BPD

Aug 12, 2016

Both Reggie and Melva were both very professional, hospitable and got me back on the road within an hour and fifteen minutes. They're great ambassadors for excellent customer service.

Britt

Aug 12, 2016

I am a regular customer of a Ford Dealer for my fleet but wanted a Chevy and a Ford Dealer recommended me to Mike Edgerton at Huffines. When a competitor says good things that is an ultimate compliment. Mike is professional,honest, and communicated well during the entire ordering process. This was a special unit for me and he was patient making sure everything was exactly like I wanted it. On delivery every person I met in the dealership was friendly and made me feel welcome. The purchase itself was quick and the finance guy never acted as though he was a little smarter and better than me and if you have bought many new cars you know the normal finance guy attempts to intimidate.There Are reasons this dealership has withstood consolidation and buy-outs and continues to be family owned and operated. Customer Service, nice and honest employees, and a friendly and professional attitude toward customers. From now on when I need a Chevrolet Huffines will be my Chevrolet Dealer. (By the way,I came all the way from Houston)

Lana Hill-Little

Aug 11, 2016

This was my second time to get a full synthetic oil change for my 12 year old Saturn. You mail coupons to me, which I greatly appreciate. Evan Pace was my service technician, he was wonderful. I love the vehicle checkup you do with my oil change. I worry about not getting what I pay for (like regular oil instead of synthetic), or shops trying to upsell service. I haven't gotten that feeling from you, & I can't tell you what a relief that is. I feel like I can trust you w/my beloved old Saturn. Thanks for the coupons & the great service. I'm your forever customer. :)

JR

Aug 10, 2016

Melva and Marc were great. Timely and on point. I was in and out promtly. Customer service was the norm and sincere. Thanks again Marc and Melva.

disapointed

Aug 8, 2016

I had been looking for a specific second car on line and found what I was looking for at Ray Huffines Chevrolet Hyundai in Plano, TX. I called the person listed as a contact at the dealership and was transferred to another person. I got the feeling that the contact didn't want to be bothered. After talking to two different people, I was able to speak to a semi informed person. He needed to look at other things and called me back. He pointed out a few flaws and guaranteed they'd all be fixed. I told him I was interested and needed to know what cash price was and wanted to see pictures of the flaws. He stated he'd call right back with answers. 5 days pasted without hearing anything. I send the sales person a text. Another 8 days past. I sent another text. He finally responded that the car had sold. I was left with the feeling that I didn't matter. Here's a little tip Ray Huffines, if you want to build your business, follow up with your customers, even if you can't make the sale. When you make the customer feel like you don't give a crap, you have made an impression that will last and travel a long ways.

Kraig Johnson

Aug 7, 2016

I want thank Melva Walton and Steven Ashley for making getting a second key for my 2001 Alero a great experience. When I entered the service office, I received a friendly greeting from Melva and asked if she could help me. When I told her I needed a key, she sent me to Steven in the Parts department for help. I received a "how can I help you?" from Steven. He took my information and personally made me the key. It was so easy and took very little time! It was a pleasure to get an important task completed with the help of two great people. This is what I envision good service to be and they did a great job. I would recommend that my friends come see the nice people at Ray Huffines Chevrolet when they need service for their vehicle.Thank you Melva and Steven!

The Beast

Aug 6, 2016

We knew the car we wanted and drove 210 miles one way to take a look at it. After the discounts they allowed without any hassle.....SOLD!!! I've dealt with various types of salemen in the past, some good and some bad, but Erick Valdez is outstanding in all categories. He was very knowledgable on the Camaro's technology and all of it features. Erick was very pleasant to work with in all stages of the deal and he was not kidding when he said "Ray Huffines is a family business and we will treat you like we want our family to be treated". Ray Huffines dealership is just good people. And to Burl....GO OU!!#outstandingdeal! #superfriendly! #nopressure!New car smell and his name is The Beast.

Ddenial

Aug 3, 2016

This is the second new Chevy Silverado that I have purchased at this dealer ship and they have alway give me great service and a great price A highly rated dealer ship and super personnel Regards Dennis Den Uyl

courtneyalyson

Jul 30, 2016

I looked at several dealerships when buying my truck, and Ray Huffines is by far the best. I dealt directly with the manager Eric, and Dan handled all the paperwork and details of the sale. It was as quick and easy as car buying can possibly be. If you're looking to buy a new car or truck, I would definitely recommend looking at this dealership.

Darrius Robertson

Jul 30, 2016

I went to this dealership to find a new car. Now this was my first time actually buying a vehicle, and my ambitious were initially a bit to high. I had my heart set on a brand new fully loaded Silverado. My salesmen Erick Valdez, as well as his finance manager Bryan Etzel, worked every angle they could to try to get me into my dream truck. However, being a young first time buyer with no real credit history made it difficult. Instead of turning me away or just brushing me off (as other dealerships did) they got me approved for a brand new 2017 Equinox that I really love, at a very reasonable price/rate. What I appreciate the most is them genuinely taking the time to get me into a vehicle that I really loved rather than just make a sale or work over an inexperienced buyer. Again a big thank you to Erick Valdez and his finance manager Bryan Etzel, I love the car!

Wendy

Jul 30, 2016

Melva Walton and JR Lopez were both extremely helpful and everything was ready for me when I arrived. I was given an update on everything a day before and the work was good.

dude

Jul 29, 2016

Sometimes buying a new car is a hassle, but not this time. Dealt with Mark Ferguson and found it to be an easy process. I knew what I wanted and since I had been shopping for a while, I knew what I wanted to pay. Made an offer and three minutes later I was a new car owner. I think it was the best car buying experience I ever had.

Beth Sokolyk

Jul 27, 2016

We have been back in the Dallas area for 2 years and we love the excellent friendly service we always receive at Huffines. Frank Conti, Melva Walton, and the service team always go the extra mile to make sure everything has been done right!

sheliak

Jul 26, 2016

We just purchased a 2016 Z71 Suburban. Our sales representative was Mike Edgerton. Mike was a true breath of fresh air in the car buying experience. We have purchased many new vehicles over the years, and I can truly say that this was the best experience we have had. Mike was informative, attentive, knowledgable, but not at all pushy. We have been known to literally walk out of car dealerships when the pressurized tactics used by many dealerships began. Not so with Mike and Huffines. The rest of the staff that we met and worked with were professional and enjoyable to work with as well. Thanks for the experience. We will definitely be purchasing any new vehicles in the future from Huffines!

SmileCollector

Jul 26, 2016

I needed to have service on my 2012 Grand Sport Corvette. I live closer to Stonebriar Chevrolet but was lost in their phone maze to even get an appointment. Decided to call Huffines. Was able to speak to some directly verse a computer, was give a few options on availability. When I arrived was met by Evan Pace, even though I had never been there previously when I gave him my name knew what I was there for. Told me approx 45 min- 1 hr to be completed. My car was completed in just under 45 mins. was taken over to Cashier where I met a smiling Melva Walton who was engaging and friendly. I appreciate the level of service and would highly recommend Evan, Melva and the staff at Huffines for all my car service needs. Well Done !

Erinmi88

Jul 25, 2016

I have had nothing but the very BEST experiences at Huffines Chevrolet. For the past three years, I have been taken care of like I am the most valued customer to the company. Every experience in the service department, body shop, sales department, and finance department has been first class. I have felt catered to as my every concern or request has been honored. Every person I have dealt with has been friendly, knowledgeable, patient, and trustworthy. Working with Huffines Chevrolet has been easy and reliable . I KNOW when I go in I will be well cared for and will leave TOTALLY satisfied. One of the bonuses to the excellent treatment I've received is the beautiful loan cars I've gotten to drive. I cannot recommend a car dealership more highly than Huffines. Because of how wonderfully I've been treated, I will go nowhere else for my next cars. Again, Huffines has almost made me feel loved! Thank you Jeff, Reggie, Eric, Bryan, Chuck, Susie, and Tommy for everything!

Mr. Najera

Jul 22, 2016

While on a business trip I rented a 2016 Chevy Traverse and fell in love with it. While on the way home at 30,000 feet I started talking to Bryce Bessler at Huffines Chevrolet through the website and discussed what I was looking for. We were not even in the market for a vehicle. There was no pressure to buy. Bryce got us in touch with Mike Edgerton who was prenominal. The two worked together to meet all of our needs and worked together as a team to give us the most enjoyable experience purchasing a car that we have ever had. Seventy two hours later my wife was driving her new Traverse.Mr. Najera

Andy Irvin

Jul 21, 2016

Recently purchased a new Tahoe at Huffines Chevrolet. Jeff Childre did a wonderful job. Very knowledgeable and helped to remove obstacles and get a deal done quickly. The whole team at the dealership does a great job working together to help the customers and they are very trustworthy.

steves3002

Jul 21, 2016

This was my 2nd experience with Huffines and I went back because my 1st experience was so positive.They truly focus on the customer and making the car buying as pleasant as possible when it is something most people dread. Everyone I dealt with was very friendly and helpful especially Mark Ferguson. I even had a pleasant experience with the finance guy, Burl Thomas which is usually the most stressful part. Although Huffines is a large dealership in the middle of Plano they still have a small town feel which is much appreciated. It was definitely worth the drive from Fort Worth and I will go back the next time I'm shopping for a car.Thanks!

Tina Marshall

Jul 21, 2016

Mark Ferguson and his Team at Huffines Chevrolet Plano were awesome from day one. Very patient with my husband and I as we contemplated various options for our Tahoe. Mark was extremely helpful with all aspects of the sale walk us through each phase smoothly and professionally.Taking the time to show us the Service/Parts area, during our test drive really made us feel we would be taken care of. Walking around and introducing us to some of the team was also very nice as it made our contact more personal. I will remember the faces I met when I come back, and that is a great feeling.

Curtis

Jul 19, 2016

We have used the Huffines team for years and Melva and Reggie take excellent care of us EVERYTIME! HIghly recommend the entire team. We will remain loyal customers of the service center and dealership.

JD

Jul 19, 2016

Chuck Winnett at Huffines Plano made my family's car buying experience easy and hassle free. We brought our kids and he was so nice and patient. The sales manager Chris Ninos was also wonderful. I would definitely recommend Huffines to friends and family.

radfield

Jul 19, 2016

From service entry until exit, personnel and service expertise is exceptional.J.R. and Melva are great Huffines team members. Always attempt to satisfy customers needs and more.

AngrySnowball

Jul 18, 2016

Melva and Evan were friendly, knowledgeable and quick. There is a certain relief if having a dealer that makes routine maintenance...routine (novel concept). I was in and out in less than an hour! Great experience and feel that I am in good hands.

Glenn

Jul 18, 2016

Bought the new Costco special edition Chevy Silverado and the experience was great. Ernie Massei and Mark Ferguson were great to work with and kept us in the loop through the whole process. I never had to reach out to them to get an update because they informed me frequently on the status of the process from start to finish. Also, Bryan was great to work with in the finance dept. Great all round group to work with, friendly and very knowledgeable. Highly recommend to anyone looking for a dealership to work with to use this one.

William Keen

Jul 18, 2016

There was no waiting at the counter with Melva. She was pleasant, professional and got right to it.I have been quite satisfied with both sales and service at Huffines Chevrolet.

jppurt

Jul 17, 2016

When I moved to Texas six years ago, I had to find service for my trusted old Saturn, and found it at Huffines in Plano. Once a car is purchased, what we are left with is the service department. As a woman, I experienced about 16 years of dismissive, disrespectful service department behavior from another auto maker...while they maintained a national fleet of company cars, no less! As a result, I became extremely sensitivity to dealership and service department behavior. My Saturn was well cared for by Huffines and I have been treated respectfully and fairly. I have never felt patronized or financially preyed upon. So, when it came time to let my Saturn go, the decision to buy from Huffines and continue my relationship with Reggie Pimento and his colleagues in the Service Department and business office was an easy one. I just purchased a 2016 Cruze from Jeff Childre. I will not hesitate to buy from him again when the time comes. Despite my positive service experience with Huffines, as I walked toward the show rooms door I could not avoid the fear of being a woman alone at a dealership. Chicken entering the fox house? Mr. Childre and his colleagues put me at ease immediately. Mr. Childress addressed my concerns and needs professionally, respectfully and personably. His knowledge of the car and his demonstrations were such that I almost do not feel the need to read the manual. But I will. I left feeling confident that I had made a sound purchase and with my dignity intact. Thanks, Jeff!

Gary

Jul 16, 2016

Purchasing two vehicles at the same time, I asked each dealership I was working with to give me their best lease price up front with no opportunity for back and forth. Huffines had the best price, with the exact inventory I was requesting and they were able to include some dealer added features at a good price as well. Negotiations were very straightforward and refreshing. They even went above and beyond expectations at delivery to make my daughter's first car a special event. Bravo to the salesman, Taylor Fellwock, for making all of this come together.There were a few items that need improvement but did not spoil the experience or keep me from doing business with them again. Even though I was told all the paperwork was ready for me to sign before I came in, we waited over an hour before we started to sign documents. Additionally, the vehicles "make ready" left a lot to be desired ... like streaks on the inside of the doors from installing the window tint ... and tire pressures being 5 PSI low on a brand new car.Again, overall great experience. They got the big stuff right and I would recommend them based on this transaction.

JoAnn

Jul 16, 2016

Dan Werner helped me with my new car lease. Dan was very kind and made me feel at ease. He was great to work with. I would highly recommend Dan and the entire Huffine team.

Gina4321

Jul 15, 2016

Eric Stovall assisted me with purchase of an Infiniti FX35. I'm in OKC and he answered all my questions, answered all my emails and texts quickly. He never left an email unanswered. He also gave me an honest description of the FX . I picked up the FX a week later and he was waiting for me. He had the FX cleaned and filled up with gas so I could head back to OKC. Ask for Eric for excellent used car sales.

ErinMaye

Jul 14, 2016

My experience with the parts department was very close to my idea of an ideal shopping experience.Several people contributed to this. Steven Ashley assisted me on the phone, locating the part I needed and ordering it for me. The very next day he called me promptly in the morning to inform me that it was ready for pickup. He was friendly on the phone. At the parts counter two gentlemen greeted me and seemed genuinely pleased to have me in their shop. I regret I did not get their names, so you should give credit to everyone who made your counter feel friendly. At chechout Paula Hartman and Melva Walton gave fast and friendly service. When I mentioned that I wanted to submit a survey, Melva was excited to receive feedback and showed me how. Thanks to everyone who made the experience a pleasure.

Princess

Jul 14, 2016

Mark Ferguson is definitely one-of-a-kind he is sweet honest knows his stuff and let me tell you this guys very knowledgeable on every vehicle on the lot and he can tell you anything you need to know about how vehicle works inside and out ! He will make sure you know exactly how to operate your new Chevrolet in anyway shape or form ! If you're looking for a great sales associate through Ray Huffines in Plano Texas Mark is the guy you need to go to ! Thank you again Mark and Ray have fines for all your kindness and honesty and respect ! You'll definitely see us every year or two for brand-new cars :)Nick and Heather Diacossavas

Richard Villarreal

Jul 14, 2016

I highly recommend Ray Huffines Chevrolet to anybody trying to buy a new vehicle. They treat you royalty. I drove 500 miles and got the best deal ever. I shopped around for 7 months and nobody can beat Ray Huffines Chevrolet. Thumbs up. Thanks.

dannurn

Jul 12, 2016

I purchased a 2016 Chevy Traverse from Ray Huffines in Plano. Our salesman was Mark Ferguson and I could not have asked for a better experience. I emailed Mark to inquire if they still had the vehicle from Auto Trader that I was interested in and he was quick with a response despite the Dealership being closed that day(July 4th Holiday Weekend). Mark Ferguson let me know in his response that the Dealership was closed until Tuesday and that he would check the inventory 1st thing Tuesday morning. The dealership reopened on Tuesday morning and sure enough I had an email waiting for me from Mark first thing Tuesday morning letting me know that they had the vehicle available. I set up a meeting with Mark for that Friday. Upon arriving Manager Christopher Ninos and Mark greeted my wife and I and introduced themselves. They made sure we knew that we were in good hands and that they were excited for the opportunity to earn our business. Mark had already put in some work and had the car pulled around for us to look at and to test drive. He also recommended another 2016 Chevy Traverse vehicle on their lot that had less miles and was a better deal. We eventually ended up buying the car with lower mileage that Mark Recommended. I would HIGHLY Recommend using Ray Huffines for your next car buying experience.

cargirl, 27cora

Jul 11, 2016

I had a wonderful experience. Ernie Massei knew what I was looking for. Ernie Massei and Burl Thomas took the time to explain every answer to all my questions.

chevy

Jul 11, 2016

I had a wonderful experience with the Huffines team, specifically Jeff Childre. Jeff worked with me to close the deal which included trading 2 cars. He was very customer focused and made the transaction painless.

jschell

Jul 11, 2016

Jeff Childre was our sales rep and did an excellent job with all aspects of our purchase. Spent 5-6 hours showing us the available trucks we were interested in, including explaining all features and doing a test drive. Also worked with the finance manager to get us the best available financing. Couldn't be more pleased with the experience we had at Huffines!

KA&U

Jul 11, 2016

Our experience with Mark Ferguson was the absolute best we've ever had in our car buying years. We started looking at this particular vehicle 6 months ago and we showed up at Huffines and the experience has been great from beginning to end. We will recommend him to everyone we know that will be buying in the near future. Thank you Mark for a great car buying experience!!!!!

Transit51

Jul 11, 2016

My experience was very good with Darrell Rice. I emailed an inquiry on their website and he emailed back with 10 mins. I then called him and we met at 8:40pm that night. They closed at 10. I ended up buying the vehicle and we did paperwork until about 10:30. Both Darrell and the finance person were very nice and did not mind staying late. Since I was by myself I had to wait 3 days to pick up the vehicle so I could have a ride up there. Once I arrived, and as promised by Darrell, my new vehicle was derailed and topped off with gas. I didn't know dealerships even did this anymore. I would definitely recommend Darrell Rice and Ray Huffines in Plano, TX to do business with.

Luvtheskins

Jul 8, 2016

Went in for an oil change & inspection. It was completed in 40 minutes. I'm originally from the DC/Northern VA area and never got out of the service waiting room for the same service within 3 hours without getting ripped off for other "service" they said I needed!! Melva and Evan were awesome, friendly and courteous!!

dwpsgray2521

Jul 6, 2016

I contacted Huffines earlier in the week before our visit. Brandon Mockbee got back to me after the website contact. I told him my husband wanted a Chevy Colorado Work Truck. We arrived Saturday afternoon. Brandon pulled out a white Chevy Colorado work truck and it was exactly what my husband wanted. We did a quick deal and signed the purchasing papers. The Finance office took longer than the actual process of looking at and deciding to buy the truck.

AlexM

Jul 3, 2016

We absolutely loved our experience at Huffines. Taylor did an exceptional job and provided honest, upfront, and reliable information for all our questions. We would highly recommend this dealer.

Carly Weiss

Jul 3, 2016

Thank you to all at Huffines for your help getting me into my new Tahoe! The experience was great and I will for sure recommend you to family and friends!!

QTguy 630

Jul 2, 2016

Mark Ferguson went above and beyond helping us find and locate the 2016 Impala LTZ I was interested in purchasing for my wife. She knew exactly what features she wanted. He was persistent in locating the exact Impala we wanted and keep checking with us. It took three weeks before he found one in Missouri that had all the features and colors we wanted. I appreciate the fact that Mark never gave up. He answered every question we had and spend time making sure we were familiar with some of the feature on our new Impala LTZ.

Steve

Jun 29, 2016

Mark Ferguson did a wonderful job finding a new truck for me, quite a challenge! Got the job done in a timely fashion. Very fair price. thank you Mark!

Bryan13

Jun 27, 2016

Last week my wife decided she wanted a Tahoe. We went to Huffines Chevrolet in Plano. We bought our last two vehicles there and we were very happy with those purchases. This time was no different. Dan Werner was great to work with in sales. Everything was easy just like before. Burl in finance made the paperwork quick and easy to understand. Huffines did a great job and met all of our expectations. I don't even need to think about where I'll get our next vehicle, Ray Huffines Chevrolet has my business. Give them a chance to earn yours.

sc

Jun 26, 2016

We once again had a outstanding experience purchasing a vehicle from Huffines Chevrolet in Plano. We have purchased 4 new vehicles from this location (and 1 new from their Plano Jeep location), dating back to 1995.We worked with Mark Ferguson on our recent Silverado purchase. Mark was very knowledgeable and very easy to work with and worked hard to locate our new truck; after discussion, we settled on one that was in-transit (on the train) that more than met our requirements. Mark made sure that we received all the available discounts and incentives for this vehicle, so that we were able to come in well within our budget. The actual purchasing process went very smooth and Mark spent time with us upon delivery of the truck to make sure we understood all the new technology in it and how to operate that technology.Thanks much to Mark and the Huffines team for their excellent service.

JB

Jun 25, 2016

Very good experience buying my new car. Transaction was very smooth. I applied for financing online, they secured my loan. I showed up and completed the deal

BAI

Jun 21, 2016

Once again, I am able to place complete confidence and trust in the Huffhines Service crew. My normal advisor, Keith Overturf, happened to be off the day I brought my Yukon XL Denali in for A/C diagnostic and service before my upcoming road trip. Fortunately, Marc Henley was able to assist me in with the same outstanding service that I have come to expect from the Huffhines staff! My vehicle was taken in just past 7am and was ready by the afternoon even with the past weekend holiday and backup. I was ecstatic that I was able to pick up my Yukon the next morning. Unfortunately, the check out process was not as great as the service portion. Upon checkout I reviewed the ticket and inquired about a uniformed service discount. After presenting my ID the bill was adjusted but still did not look correct. When I inquired further as the line items did not match what should have been the adjusted total. Long story short I was speaking with Raul and he said that military discounts are only half the percentage that I have received on all of my previous visits to Huffhines. This still didn't look right to me so I just paid my bill and decided to speak with my trusted advisors. Although, I should've just asked Melva instead as she has always helped me in the past with such questions. In any case, it was looked at by my service advisors and shown to be incorrect with what was adjusted. So now I have to wait for a manual check to be mailed back to me. So once again, service is 5 star but the checkout process fell way short this time for me.

CAW1Bear

Jun 19, 2016

I have been with Huffine's for years. I lived just a few blocks from Huffine's in Plano, TX until March 2016. I have since moved to Oklahoma. My long distance purchase of a new car went as smooth and as well as if I still lived in Plano, TX. All parties stayed in touch with me until I was able to travel back to Plano, TX to close on my new car. I HIGHLY recommend Huffine's, Mark Ferguson, Eric Rea, Burl Thomas, JR Lopez, Susie Frazier and Craig Robbins. It was well worth the trip back to purchase a new car from Huffine's again.

Jean B.

Jun 19, 2016

At first I went only for a car shopping, but Eric R. Stovall approached us and asked what I need. I went to other dealership but I'm not satisfied. And I can't believe that I can get a car since my partner always discouraged me that I cant get any. I'm a first buyer and he helped me through the process. And the Finance agent discussed me how to lessen my interest rate and explained further about the finance. I believed this car fits for me, a cute red car that fits for a small woman like me, I'm so happy. Thanks to all! More power!

Laura A.

Jun 17, 2016

Steve made it super easy for us to make the decision to buy the car we we saw on the huffi es web site! He was efficient and patient with us and made the experience enjoyable.

shollaway

Jun 17, 2016

New vehicle purchase went smoothly with no surprises. The Sales staff - Chuck Winnett, Mark Ferguson, and Eric Rea - went out of their way to make sure we were satisfied with all phases of the purchase, including the price. Their honesty, professionalism and knowledge made this a pleasure.

bdbrowntx

Jun 15, 2016

Had an awesome experience with the entire Ray Huffines team, especially Mark Ferguson. They worked with me to find discounts I hadn't considered and communicated through the entire process. Chevrolet had an issue that caused a delay in delivery, the Ray Huffines team was all over it getting my vehicle to the top of the list. I will definitely be a return customer.

Heather Taylor

Jun 15, 2016

We arrived at 7pm to met Jeff Childre. He was polite, professional and was easy to talk to. He didn't try to sell us a car he listened to what we needed and showed us options that fit our needs. He also went step by step, before we had even taken a test drive, to show us how to utilize all the features of the Tahoe. He was even patient as our 10 month old daughter climbed all over the car and helped him utilize the touch screen. He stayed until 10pm that evening, along with Eric R and Abraham to ensure we were able to finalize our deal. He was overall the best car salesman I have ever interacted with and made the experience easy.

Jt

Jun 10, 2016

Taylor Fellwock did a great job and did what he said he would. It was a great experience at Huffines Chevrolet. I would tell my friends about the great service I received

Jose Arellano

Jun 9, 2016

I came here recommended by my credit union. Jeff Childre has been the best sales rep I've dealt with thus far. He is very professional, knows his products, provided a hassle free experience, and was upfront. I had been shopping around many other dealers before coming here, Jeff worked with me to get the deal I wanted. In and out in less then 3 hours.

The Westfall's

Jun 9, 2016

We are very pleased with our new purchase! The great Salesman (Taylor) & Finance officer answered all our questions, were professional and courteous - and it was truly "hassle free" !!

Jamie Isbell

May 31, 2016

My husband and I "dropped" into Huffines Chevrolet Plano on Monday and checked in with Reggie P. our favorite Service Advisor requesting help with finding a Tahoe. He introduced us to Bryce Bessler and a few hours later I am driving off in a beautiful Tahoe. The process was so streamlined....Bryce could answer all of the questions, he has a peaceful confidence, and was right to the point in finding us what we needed. The dealership was hopping on Memorial Day but, we received amazing attention and very professional service . Bryce knows what he is doing, he is honest and simply put my husband and I at total ease. I am confident that we call him for any questions on the Tahoe. The Financial specialist was super efficient as well.Ray Huffines Chevrolet Plano is awesome and we highly recommend them to anyone.The Isbell Family

buzzf

May 27, 2016

I worked with Mike Edgerton on the purchase of my new Chevy truck. It was the best experience I've ever had. Mike was great at what he does and did what he said he would do.

Mike L.

May 27, 2016

I recently move to Plano and started having my vehicle serviced at Huffines Chevrolet. I could not ask for more in service, honesty and promptness. I became interested in a 2016 Silverado because of a promotion. I thought if their service was so good lets see how their sales department shapes up. Dreading the hassling and haggling I did my due diligence researching trade in values, manufactures invoice price, day and time of the month ready to do battle. The first impression I had was there was no gauntlet of salesmen to pass through. The first person I was fortunate to meet was Jeffre Childre. He was warm, friendly and professional. I told him what I was looking for. He told me what my trade in was worth and the price of the new truck. I took a look at my notes and threw them in the trash can. Deal done! It was that easy. Now just about anyone can sell a vehicle but how about service after the sale? On deliver of the vehicle Jeffre took an inordinate amount of time inspecting the truck and explaining it and its systems. He has made several calls after delivery to see if there are any issues that needed to be addressed or any service that he might offer. Jeffre gave me his cell number and told me to call if I had any concerns or problem. I would also l like to express my appreciation to Burl Thomas, in finance. My previous experience was it is generally at this point where you were once again hassled into buying protection packages and other add-ons. Burl was professional, engaging and genuine. Once again there was no pressure. Great guys, great service dept and great dealership, great experience.

mrlane3

May 25, 2016

First of all, the entire service department at Huffines Chevy Plano recommended Bryce Bessler. After the experience I had, so would I. He was a very even-keeled fellow who dealt with the facts of the vehicle you wanted to buy, which was in my case a 2014 Chevy Cruze. He and the business office presented me with an offer but were very willing to adjust it to suit my needs. Huffines Chevy Plano + Bryce Bessler + Sam Huffines = your next great Chevy buying experience.

duke1234

May 22, 2016

I stopped by Huffines Chevy of Plano just to LOOK at the 2016 Malibu, well Out came the sales rep who was Taylor Fellwock and he was so knowledgeable and took so much time telling us about the Malibu that I was really impressed....I was previously at Lincoln looking and just stopped at Huffines and the the best thing I did.......Taylor worked with me and believe me I put him through a lot... He took the time to get me all my answers and then some.. I bought it and love it....Thank you Taylor I appreciate all you did for me. You really made a great impression me.... Job well done.......

hc0184

May 22, 2016

I chose Huffines Chevy Plano when I decided to buy the new 2016 Chevy Camaro SS. I wanted to order a car that would be built to my specifications so I knew it might be a long process. Mark Ferguson made it extremely easy by explaining the ordering process to me and being very transparent with pricing. Mark emailed me several times a week keeping me updated on the build process without me even having to ask! He also was able to get me the BEST pricing around and made our trip to pick up the car as easy as possible. My family has purchased several vehicles through Huffines over the past 25 years and there's no reason to go anywhere else. Thank you to Mark and Huffines Chevy Plano!

JR

May 18, 2016

I bought several cars from Huffines in the past. Recently I purchased a car for my son and have to share my experience. Mark Ferguson in new car sales found the perfect car for me, it was a trade-in. Between him and Larry Smith (used cars) they bent over backwards for me. Mark even helped me on his day off. They exceeded EVERY expectation I had and kept the excitement going without any issue whatsoever. I have to also include Bryan in Finance who was the most helpful and sharpest finance guy I ever worked with. Buying a car is an investment - you should walk away feeling happy and satisfied. If you are in the market for a car, Huffines is the place to go. Best price, expert customer service.

dakny

May 17, 2016

Came in on Saturday May 14, and on Monday May 16, 2016, and Reggie Pimento was service advisor. I have had the pleasure of dealing with Reggie before, and he has always be very helpful, courteous and professional, and a pleasure to deal with. Thank you Reggie.I cannot even begin to express my joy and satisfaction every time I come in and see that warm, loving, smiling and cheerful face of Melva Walton. She lights up the place with her friendly and warm smile , and just makes my day better, no matter what mood I may be in. I love coming in just to see Melva. Thank you Melva, for always making me leave feeling better than when I came in.

2branch32

May 10, 2016

My wife and I decided to purchase a Camaro and the only thing I can compare it to is purchasing a car from your best friend. I've never melt Jeffre before but you would not have guess that by how he went above and beyond. He was very honest and sincere. He did everything possible to ensure we leave with that Camaro. I bought plenty cars but never had the experience I had that day. Jeffre even gave me his personal number so if I have any questions concerning anything just give him a call. Can you believe that. A friend indeed. Thanks Jeffre, you are the best.

Jimmy

May 8, 2016

I was thrilled with buying my car at this dealership. I checked around a few other places and they couldn't come close to the knowledge and service of Ray Huffines Chevrolet. They were also the most competitive on price. I worked with Mike Edgerton and he was very patient in answering all my questions. He also went the extra mile in exploring all my options. Without a doubt, Mike exceeded all my expectations and I plan on never going to a different dealership again. Mike Edgerton has a wonderful temperament, and I would highly recommend him for his no pressure and no hassle approach. The new car sales manager, Chris Ninos, was incredible as well. I will buy all my future vehicles from this dealership.

AMinter1

May 6, 2016

Most enjoyable vehicle buying experience I've had. . Friendly , knowledgeable and hospitable staff. They worked for me ,took care of me and were transparent with prices and met the timeline I needed.

Jeffbrundidge

May 6, 2016

I have been frequenting this dealership for about 3 years now. This was my first interaction with Melva at the checkout counter. She was beyond nice and extremely helpful. Her hospitality and customer service was second to none! I would recommend this dealership to everyone. All the ladies are a pleasure to talk to. Thank you Melva!

EDecal

May 5, 2016

They helped me get the truck I wanted. My brother passed away last month and I wanted to purchase a new vehicle. They made it happen. Thank you Mark Ferguson and team!!!

VInce55

May 5, 2016

I hate buying new cars, but it was time. I did my research, and talked to many people about what dealerships they have dealt with. One name kept popping up - Huffines Chevrolet.Jeff Childre is the man you want - especially if you are working your financing through a Credit Union.We talked on the phone, he listened to what I wanted, and found the EXACT vehicle. They offered me a great deal but did not pressure me to sign.I walked out with a new Silverado and feeling good about the transaction. From the salesman to the Store manager to the Finance manager - great bunch of people.I will return to Huffines for my next vehicle - again and again

coachjoe25

May 3, 2016

My car was totaled in the recent hail storm. I was dreading the whole car buying process. I applied online to avoid the dealership. Within 30 minutes I was called with specific questions on my situation, what car, budget, etc. Then within a hour I received a call back that the car I wanted was approved. I went down to the dealership and the car was washed and ready for my test drive. I noticed a tire had some worn tread and they agreed to replace it. There were no surprises. Actually, the only surprise was that my rate was 5% lower then what they originally told me. Darrell was courteous, no pressure sales, didn't try to add on, or convince me to go in another car. The experience was exactly what I was looking for but better. Also want to say that Abraham at the closing of our loan was non pressuring. The sales manager also took care of us.

PrinciPal

May 3, 2016

Eric Valdez did a great job! I am very busy this time of year and was able to work via phone and Internet to get the quote and finance needed to seal the deal. Others wanted me to come in and waste my time going through all the back and forth. Huffines Chevrolet beat another local dealer's price. As a matter of fact, I got the vehicle I wanted, GAP insurance and extended warranty of 6 years/85,000miles for the price the other local dealer quoted for the vehicle alone. This is the 4 or 5th car I have bought from Huffines. Don't know why I tried to go anywhere else. They are in my backyard.

Mjt83

May 2, 2016

I went in knowing exactly what I wanted and that's what I got! The car buying experience can seem daunting, but they made it pleasant all the way around! They were very forthcoming and willing to help and explain anything if I had any questions and concerns. I went in there and had a down payment that I was comfortable with paying and Ernie made sure I didn't spend the full amount and got me in my dream car! Please go and ask for Ernie!

Larry S.

Apr 27, 2016

It was the most pleasant car buying experience I've ever had. I was still rattled from a car accident in which the Blazer I had driven for 15 years was totaled. The friendliness, courtesy, and expertise of the Huffines employs who worked with me made me feel much better.

James Petrey

Apr 22, 2016

This was the best car buying experience we have ever had. Dan was very patient with us and along with management team worked very hard to get us into our new TahoeWe will definitely recommend Huffines Chevrolet Plano to our friends and family/

art

Apr 20, 2016

My first visit for check up for service was very efficiently handled by Mr. Frank Conti with courtesy, and I was directed to Melva Walton's desk where I would check out after the service. She was very friendly and we had good conversation which helped pass the time, and I noticed she was very effective in her work and greeted customers and co-workers alike with a smile and friendly greeting.

smithlatoya1018

Apr 18, 2016

This was time first time visiting Ray Huffines in Plano and it won't be my last. Curtis Snell, was very helpful and understanding of my situation. He did everything in his power to make servicing my vehicle easy for me. I really appreciate Curtis and Melva for putting me as their customer first and making my experience with Ray Hufffines one to remember. If you're looking for great and honest customer service I recommend you visit Ray Huffines in Plano. Ask for Curtis Snell, he'll take care of you!!

TeedOffTX

Apr 18, 2016

Jeff was easy to deal with. We started the buying experience electronically and when we were close, we put it over the finish line via phone. He even assisted while on PTO.Thanks Jeff

wrogden1

Apr 16, 2016

I have been using Ray Huffines Chevrolet for 25 years and this would not happen if they were not consistently providing outstanding service and they do this EVERY TIME. What more could one ask for from their go to team.

joepauley

Apr 13, 2016

Ben Siebel was an excellent salesman. I felt zero pressure, a good camaraderie, and he listened to my needs and wants for the car I was looking at. The entire process from test drive to trade-in to finance to meeting the service team was smooth, and I've never received an answer so quickly on whether I could get the financing. I tend to buy a new vehicle every few years, and the experience I had at Huffines Chevy in Plano is the best I've experienced thus far.Everyone involved went out of their way to make me feel welcome and valued, and issues I had in the first couple days of ownership (not issues with the car, but I required service on a couple of things due to my own issues). Just a wonderful dealership.

BaWa6819

Apr 11, 2016

A big "Thank You!" to Eric Stovall for another great car purchasing experience at Huffine's in Plano. Eric is very professional and courteous, a joy to work with during the entire car trade-in / purchase process.

greatride

Apr 7, 2016

My name is Anthony Darden and my 2015 Tahoe LTZ had a catastrophic internal engine failure and left my family stranded. I took my vehicle in to be checked out and they called my wife and said that nothing was wrong with the car come pick it up. Not until I called and informed them of my profession, the truth came out and my 2015 Tahoe has major problems. Several internal engine components were damaged by broken off peices of metal chars. I was disappointed that the only thing that was done was replacement of broken components and not the replacement of the engine, because metal pieces are still in the engine causing more damage. Im completely dissatisfied with Huffines Chevrolet of Plano for the service experience of lying first until trapped into the truth. I'm also disappointed in GM Chevrolet Tahoe because of the major failure at only 25,000 miles, for such and expensive flagship vehicle. I definitely would not recommend this dealership nor the purchase of this vehicle to anyone. I'm now stuck with a car who's engine can fail at any moment. I truly feel that no one went the extra mile to rectify my issue for the sake of my investment into this brand and for my family's safety.

jaymyhill

Apr 5, 2016

Ernie - we had fun negotiating the purchase of our new Impala. As you know, we have bought several vehicles from Huffines and would recommend them to anyone interested in a new Chevrolet. Keep hitting the ball straight and long down the fairway and good luck with Huffines in the future. Give me a call when the plates come in and could I pick up the touch up paint at that time? Thanks.

mclifford67

Apr 4, 2016

Mark Ferguson and the staff at Ray Huffines went above and beyond my expectation for a dealership. I was please with the first class services and care that I was treated with. They made the car buying experience as painless as possible. I would highly recommend Mark and the wonderful service team to others. I will for sure be back in the future.

MNSVolt

Apr 4, 2016

Dan Werner and all of the Huffines Chevrolet Plano team did an amazing job of helping my wife and I through the buying experience. Everyone was professional, nice, and never pushy. A great car buying experience overall!

pjesionek182

Apr 3, 2016

I bought a brand new 2016 Camaro at the Huffiness Chevrolet Plano dealership yesterday with the assistance of Mark Ferguson. He was extremely knowledgeable and made the entire process pleasant, quick, and easy. I am so appreciative of the staff and so excited to have my beautiful, new car!

Kelvin Arellano

Mar 31, 2016

When I took my Sonic LT for an oil change and tire rotation, Mr. Pace and Mrs. Walton gave me nothing but the best service and care for me. They went above and beyond and took care of my car as if it were their own. Will be coming back soon!

ChevyGuy

Mar 30, 2016

If you're like me you go to a car dealer with a little trepidation. All I want is a fair deal but the dealer is always armed with all the information and I have very few facts. I've acquired 4 vehicles from Huffines over the past few years and have been very happy each time. My sales rep this time was Ernie Massei. Ernie is just a great guy. After 5 minutes, you feel as if you've known Ernie for 20 years. He was very knowledgeable about my new vehicle. I was completely satisfied with my new car and also the Huffines personnel. .

Mrs. Nortey

Mar 29, 2016

My husband and I bought a 2016 Chevy Traverse LT this past weekend. This was our best car buying experience ever. We worked with Dan Werner, Ernie Massei and Joe Ensey. Each one of these gentlemen were personable, courteous and transparent in all of their dealings with us. Most importantly, we felt no pressure to make a quick decision. They all did their very best to make sure that we walked away satisfied with the choice we made. From the receptionist, to the salesmen to the finance department, we were very happy with our experience. In addition, we are loving our new vehicle. Thank you Ray Huffines team....Keep up the great work!

Pick707

Mar 26, 2016

I am a fan of the Huffine Dealerships. I purchased a Genesis from Shea Benedict at the Huffines Plano dealership a while back and recently came upon a friend who was looking to purchase a new vehicle. She was a die hard Chevrolet owner, so I contacted Shea. who was absolutely wonderful to work with and he turned us onto Bryce at Huffines Chevrolet Plano Dealership. Wow - what an experience...He was everything that a customer could want when looking at new vehicles. He spent time in explaining the vehicles and going over the options before even looking at a new car. The decision, at that point, was quite simple - we already had all the facts. The manager came to make sure that everything was going well during our visit - we felt very comfortable and at ease during the entire process. The paperwork was completed in record time and we were out the door in no time flat. Absolutely wonderful experience with Bryce as well as Shea .... These gentlemen are definitely an asset to your organizationHomer.

Scalzi

Mar 26, 2016

Jeff Childre was Head and Shoulders above anyone I have ever dealt with in the Car Sales Industry. He was genuine, attentive, fair, concerned, communicative, hard working, diligent and singularly focused on my needs, the business at hand and ensuring that I got what I wanted, not what he wanted to sell.If you are dealing with any other dealership, like I did, and not to mention any names, but their initials were "Toyota of Denton, Classic Chevrolet, Carmax and Gateway Buick/GMC", don't walk away from those other dealers. RUN ! Jeff, Eric Rea, Jon, Chris and Burl worked tirelessly to ensure that my experience was World Class.It was not without a few issues, but the laser focus on resoloution and Best In Class Customer Service kept me fully engaged and determined to ONLY do business with Ray Huffines Chevrolet in Plano. What a great team Eric and Chris have assembled. If you have a new car need and are going to start shopping, go see Jeff, he will set the bar for you to compare other dealerships too, and I guarantee you that you will return to see and buy from Jeff and the team.Totally blown away and a deathly loyal customer for life. Great job ya'll and thanks for everything.

2016 Chevy Silverado 2500 Diesel (3/21/2016)

Mar 23, 2016

Ive bought and sold several vehicles and this was by far one of the best truck buying experiences I have had thus far. I wanted to thank Ernie Massei, Mike Edgerton and Chris Ninos for their outstanding customer service. They went over every detail with me from start to finish and were very knowledgeable and helpful. I would definitely recommend all your vehicle purchases through this Ray Huffines Chevrolet Plano, who has a great friendly staff willing to go the extra mile.

Eli

Mar 21, 2016

I was helped by a service coordinator named Curtis Shell Jr. Curtis was an absolute pleasure to deal with. He was professional and friendly and made me feel at home during this extremely stressful time when I needed my car fixed. He spent hours on the phone with my extended warranty company working all the details out. Although not everything in my car was fixed in the end, the service was amazing and I would like to give a huge shout-out to my new friend Curtis. He definitely deserves recognitions for his outstanding service.

Greg

Mar 21, 2016

Just wanted to say thank you to Mike Edgerton and Eric Rea for helping me get my new truck and taking the time to explain in detail how the process works. I also want to thank Burl Thomas for taking me to my bank for paperwork. Going the extra mile right there. And not to forget Bryan Etzel for walking me through the finance portion of my journey. Huffines Plano team were very helpful and understanding during the process. I look forward to future business with them.

SKK

Mar 21, 2016

For many years I've been servicing my Saturn Vue at Huffines Chevrolet, and my Service Reps have been the best - JR and Evan are exceptional! When my A/C went out on my VUE, I called JR to inquire about the trade-in process. Within 30 minutes Brian Farmer called with information, and 90 minutes later I had purchased a wonderful new car - all of it effortless and enjoyable!

2016 Corvette Z6

Mar 20, 2016

Mark Ferguson and the rest of the team at Huffines did a fantastic job of helping me get my dream car - a shiny new 2016 Z06 Corvette. Every question and request was handled quickly with a thorough response. Very authentic interactions that gave me the confidence to place an order which was fulfilled to the exact specifications in the exact timing communicated. My thanks and gratitude to the team at Huffines for doing such a great job. We will be back again for sure.

Jeff Webb

Mar 20, 2016

Just brought a new Silverado from credit union direct sale rep Jeff Childre what a great experience it was. I just told him what I was looking for he found it had it brought in he took care of all of the credit union paperwork and the deal was done. Good guy and company to deal with.

2011 Malibu

Mar 19, 2016

Melva sure made the cashier function seem easy. Extremely pleasant individual. Between Melva & JR Lopez my Malibu service was about half of what I expected to pay.

eyelash12

Mar 16, 2016

We had a wonderful experience at Huffines. Bryce Bessler went above and beyond to make sure we were well taken care of. I am always so worried about visiting dealerships because I hate the excessive pressure put on you. Bryce was the opposite of that. He made sure we were informed and understood that we were not ready to leave with a car on that particular day. I can't say enough good things about him.

LD

Mar 14, 2016

Mark Ferguson, my salesman, is what others in the industry should emulate. He is a people person first, and that shows throughout the car buying process. He strives to make sure your in the right vehicle and tries hard to get you the right deal. I have purchased a lot of vehicles in the past, and this is one of the first where the process was completely smooth from the time I walked in to the dealership to the time I left the finance office. Eric, the sales director, was very friendly and worked to get the best value for me and the vehicle I purchased. It shows that he cares about the customers, not just closing a deal. Burl, the finance manager, was very friendly and efficient in the entire process. The other workers I had small talk with while there were very friendly. The up front receptionist, Pat, was super friendly. This is the first review in about 30 vehicles that I can say was positive from start to finish, from receptionist all the way through to finance. Huffines Chevrolet Plano, you're doing something right.

Ray Fromn Purdue

Mar 11, 2016

Melva was very friendly and helpful. She made sure the service consultant, Curtis Shell. wasdoing his job. Curtis needs confirm receipt of striker parts.

happy mom

Mar 7, 2016

I would highly recommend this dealership! From the time I walked in with my dad to start looking for a new car to meet the needs of my growing family to the next day when I brought my husband in to finalize what I chose the day before, I was completely satisfied with the many staff members we worked with. All four of these men were extremely nice, not pushy at all (which is what I remember disliking with my last car purchase experience), catering to our needs, very knowledgable, personable, and all with cheery personalities where it seemed as though they enjoyed there job (which is crucial). I found a Tahoe that I really liked and wanted so Mark was able to put a hold on it for me until I could bring my husband in to look at it. He also went ahead and had it washed (before we even had committed to purchasing it) so I could see the true color of its beauty. It did take almost 4 hours to "seal the deal" but it was at the end of the day on a Friday where there were more people buying cars than there were staff members to approve and finalize the numbers and paperwork. Because I am a mom with a newborn who was "along for the ride", both Mark and Chris were extremely helpful in securing a private room for me to take care of my baby's needs whenever needed. Burl was the last one to work with us after a long evening at the dealership and he was a great note to end on. He was very personable, funny, understanding of our needs, accommodating and tried his very best to get us out the door in a timely manner. This is my 4th time purchasing a car over the many years and I can 100% say that we worked with the most genuine, accommodating, and helpful dealers around. Thank you Ray Huffiness!

Bubbaj007

Mar 3, 2016

I appreciate tha great service E Stovall, I will be sending some people by to experience the same.. Great customer service an very nice prices for quality vehicle...

truck girl 234

Mar 2, 2016

I would like to thank the Huffines family for my experience with Mr Bryce Bessler. He was very welcoming and very warm .More than that his word was his bond. I would recommend my entire family and friends to experience the personal and professional character that Mr Bryce expressed to me. THANK YOU MR. BRYCE

Tahoe Bob

Mar 1, 2016

As I was searching for a great deal on a Tahoe, I came across Ray Huffines Chevrolet. My problem is that I lived 120 miles away and could not just swing by. Mark confirmed that the Tahoe was still available and double checked the window sticker with me to maker sure it was exactly what I wanted. I was ready to buy, but could not make it there until the next day. The dealership held the car for me and had it detailed and ready to go the next day. Mark was very professional and personal. He made sure we knew how to operate all of the great features of the Texas Edition Tahoe. He even gave us a USB drive with videos explaining the features. Best of all - the Tahoe was exactly what we expected, no hassles and no pressure. Thanks Mark

Bob in Texas

Feb 28, 2016

Decided to change vehicles and shopped for new wheels. Had a couple of cars selected that fit our needs. This was not our first rodeo and we have dealt with all types of dealerships and sales folks and sales managers within them. This was the most pleasant and hassle free deal we have done in 55 years of purchasing cars. Mike Edgerton was the salesman and he went out of his way to make the transaction work as we wanted it to. We had a couple of unique issues and they were addressed - no prob. Try it you will like it.

1truckluver

Feb 27, 2016

From the moment I arrived I was treated more like a friend not just a customer.And when I spoke they listened delivering on everone of my needs. Never was there any pressure. Dan, the finance manager, and the sales Mgr got me exactly what I wanted. True straight shooters.

Happy Silverado Owner

Feb 27, 2016

Huffines Chevrolet Plano was recommended by my credit union and now I know exactly why. Immediately after I walked in the door, I was treated as if I was the most important person in the show room. After a very brief and informative conversation with the show room assistant, I was Introduced to Mark Ferguson. From the very beginning, I was treated professionally and was allowed to explain what type of vehicle I wanted rather than Mark explaining the vehicle the dealership wanted to sell me. Needless to say 2 hours later I drove off in the exact brand new 2016 Chevrolet Silverado I wanted. The no haggle sales approach was very welcome; entire negotiation process took 5 minutes followed by a 5 minute visit with Burl Thomas. Without a doubt, this was the best experience I have ever had when purchasing a new vehicle. Now I am looking forward to continuing this excellent relationship with the Service Department. Thank you Mark. Not only did you sell me a new truck, you have sold me on Huffines Chevrolet.

huffines

Feb 26, 2016

Melva Walton makes having service done on your car a very pleasant experience. She is friendly, personable and extremely efficient. She has excellent customer skills. Thanks Melva!

happy customer

Feb 25, 2016

Jeffre Childre gave me the attention and information I needed and wanted and with utmost patience! His kind personal and professional demeanor was so much appreciated after having gone through a devastating car wreck. I can't thank him enough for his help in selecting the car that meets my needs and so much more.Molly Farmere

Terrell3

Feb 24, 2016

Brian was a nice, non pushy salesman. He answered all my questions and if he didn't know the answer he went and found the answer. I came in to just drive trucks and he was more than happy to take me driving with no pressure to buy. I found a truck I liked and bought it that week. Brian made the experience easy and he was easy to work with. I would buy another vehicle from them.

rustyschevy

Feb 22, 2016

Brian Farmer took care of me and my wife and went well above what was expected, it was a great experience and will come back again and I will recommend Huffines to my friends.

sblom

Feb 21, 2016

I am so happy that I came to this dealership to get my car checked out. Mr. Curtis and the whole team were super helpful and kind. They made sure to call me if any additional charges came up and helped me find out the best options for my car. I am grateful to all of them!

Sheezmilo

Feb 19, 2016

If they had 10 stars,I would pick that. I had a wonderful experience with Ray Huffines Chevrolet,all thanks to Jeff. He made the car buying experience much less stressful and guided us the right way. Very professional,knows his stuff and followed up with us,keeping us updated on every little and big steps of the experience. Because of his kindness, professionalism and knowledge, my husband decide that when he's ready to get his car he will only get it with Jeff's help and expertise. Thanks to all who assisted with the experience, I forget some names but everyone was wonderful and helpful in a lot of ways.

Chevy Cruze

Feb 19, 2016

Need to thank Mark Ferguson for this excellent explanation and quality. He is very good, friendly and I appreciated his service. Also, I would like to recommended Huffines.

RaulMondragon

Feb 15, 2016

It was a really pleasurable experience dealing with Bryce and the Huffine's organization. Bryce's professional service, dedication, and understanding of my purchase needs were exceptional as was the entire sales experience. Bryce's thoroughness and dedication insured me complete satisfaction in my purchase.

Trey

Feb 15, 2016

I purchased a new colorado a week befor I was planning because of work schedules and Jeffre Childre did an amazing job of working with me and helping me get into the truck with all of the crazy critera I needed met! Hats off to you sir and Ray Huffines Chevrolet in Plano!!!!

Tmac

Feb 13, 2016

I purchased a used car through Walter Segovia. From the minute I walked into the dealership he made me feel like family. He did not rush and took his time helping me make the best decision for my family. Walter went above and beyond to make the sale process enjoyable. I would definitely recommend using Walter to purchase a car!

john schuller

Feb 11, 2016

Melva is a great long time employee. Always happy, funny and courteous. She is a good person for customers to have as a final contact upon leaving

SMaxwell

Feb 9, 2016

My Chev Impala recently needed the ignition cylinder replaced. While there, diagnostics were run, and determined 3 other issues that truly needed to be repaired. Curtis Shell, Jr. carefully and understandably explained the issues, needed repairs, and costs. He was very helpful, always available by either dealer phone or his cell, and responded quickly.I was provided a brand new, full-size SUV to drive while my vehicle was in for repairs. Curtis walked me around the vehicle, explained functions, and just asked that I bring it back with a full tank of gas. When I arrived to pickup my car, Curtis walked me to the front desk. Sadly, I cannot remember the name of the very nice woman who checked me out; she was fairly new, and her name is not listed in the list below. Curtis asked for the invoice, went through it line by line (but quickly), and then passed the baton to his colleague. She quickly checked me out, and I was ready to go. At that time, Melva Walton, the other Front Desk person, asked if I would complete a review. This has been a great experience, and I'm happy to do so. I'm also pleased to know that I have a dealer within 2-3 miles of my work where I can go for future Chev needs. Thank you!!I rate Curtis, Melva, and the other Front Desk person all EXCELLENT!When my husband and I are ready to replace this vehicle, Huffines WILL be one place we definitely will look.

jimcgee

Feb 8, 2016

I recently had an opportunity to really test the product and service reputation of Ray Huffines Chevrolet. I've got to say, 'I WAS IMPRESSED'... I had a very serious complication arise with a used truck I purchased from Ray Chevrolet, 2 years previous. The service / used car sales team investigated the situation and came up with an option that treated me fairly and got me back on the road quickly. I've been dealing with Ray Chevrolet for almost 30 years now, but I really didn't know what to expect with this particular situation. I'd imagined the worst case scenario with a significant amount of money, time and effort being invested in getting my situation resolved. That wasn't the case, Ray Chevrolet demonstrated integrity and commitment to their customers that goes beyond what I usually experience in business transactions today. Ray Chevrolet treated me with honesty, efficiency and a true commitment to service that goes well beyond what I expected. I couldn't be any more satisfied. Thanks guys...

Marie04

Feb 7, 2016

Jeff did a wonderful job finding the perfect Tahoe for us. We couldn't be happier with our experience with Jeff and Huffines in general. Thanks again!

oliviag09

Feb 6, 2016

I went a different dealership before the Chevy and the other place was so overwhelming and not in a good way! Mike made my first car purchase a very great experience. He never once gave me the run around or pressured me into anything. He has helped me threw every step of the way even after my purchase. He is a good salesman but even greater person! Thank you so much Mike Edgerton!

PhilLeary

Feb 4, 2016

In December, Jeff Childre helped me with placing an order for a new car. He carefully explained all of the options, the process, was transparent about pricing and finance options, and after the order was diligent to keep me updated on its status. When the car came in, he accelerated the prep process, closed the transaction, and handed me the keys within 2 hours of my arrival. Chris Ninos helped with finding additional discounts and made the entire process even more pleasant. Burl Thomas made the financing and warranty process quick and valuable (he's the only person I've ever purchase an extended warranty from - and this is my 14th car purchase.)I highly recommend Huffines.

PlanoClaritySpa

Feb 4, 2016

This dealership stole my heart and reshaped my intense fear of car dealerships. Bryce got me in and out in no time. He is honest and genuine. I did go alone (after being overcharged $23,000 from our original agreement at Sam Pack Ford in Carrollton). I had my boyfriend come up to review the deal on my amazinggggg new 2016 Malibu I have the butterflies over.... He changed nothing. In fact, he's buying a truck from Bryce soon! This dealership will care for you like family from A-Z.

wrogden1

Feb 3, 2016

We have purchased 5 vehicles and had 9 serviced by Ray Huffines Chevrolet in the last 25 years and would not go anywhere else for purchase, service, or body work.

PJB

Feb 2, 2016

This is 3rd vehicle we have bought of Huffines and obviously we keep comin back. My wife especially likes the service department and how they really take care of any issues on old or new vehicles. Again, Huffines has done what they said they would, when they said they would and if we buy another Chevy ,will definitely be at Huffines.

kyle Richardson

Jan 31, 2016

I will definitely be a repeat customer,the salesman and finance manager were both up front and honest,all tgey wanted was a shot to help.since I live a good distance from the dealership,I was able to get almost all of the paperwork done before I even got there.this is hands down the best experience I have ever had at a car dealership

second time

Jan 29, 2016

I recently purchase a Chevrolet Equinox from Jeff Childre and he found the one I wanted with a price I was comfortable with.This is my second purchase and the entire staff is wonderful to deal with

Basil Nacy

Jan 28, 2016

I took my Chevy Impala to Ray Huffines Chevrolet In Plano & I was totally satisfied with the service there. My Service advisor was J.R. Lopez. He was very friendly & professional & explained the services to me in detail. Car was washed clean after the service.I would also like to praise the great team of cashiers. The ladies were very courteous. I spoke to Melva Walton & she was so kind & helpful. The place was very clean & had a great family atmosphere. Keep up the good Work.Basil Nacy

Elliot

Jan 28, 2016

Great experience ever for leasing a new vehicle. Brian provided very professional service. I appreciated with the time Brian teaching us all of the various features special in 2016 new Malibu. I'm looking forward to shopping from this dealer again.

Plano buyer

Jan 28, 2016

Jeff Childre was very professional, did a great job (even while on his days off) and got me in to the vehicle I was looking for. All commitments were fulfilled, no surprises, not last second changes. I can recommend him wholeheartedly.

carowner, Herman123

Jan 27, 2016

The first individual that I spoke to in the Service Dept was extremely helpful in providing me a quote for the service which I needed on my car over the phone. Then, when I brought my car in and spoke to her (Susie) in person, she reassured me that the price she quoted was going to be the actual price - and it was! While I was in the waiting area, a Huffines employee named Melva took the time to speak to me and welcomed me to the dealership. That simple act was not lost on me!

gswyman

Jan 21, 2016

I recently purchased a new Chevy Colorado at Huffines from Jeffre Childre. It was a pleasant hassle free experience. He was helpful without being pushy. I was very satisfied with the entire experience.

lavietesphyl

Jan 21, 2016

Susie Frazier in the service department is always thoroughly professional and smilingly friendly. I love dealing with her. Oil change and other routine maintenance were done well, and she made sure to check after the service was done that any oil spills were cleaned up and that my driver's seat was put back into the position I preferred. Wait time was not excessive and I was able to take advantage of the free wi-fi while waiting. Thanks, Susie!

drunkmonkey

Jan 20, 2016

Great service and very pleasent staff. Not only did we buy my husband truck but were able to lease my car all within 3 days of each other. This was the second time we have bought a car from them. Will contune to buy from them in the future.

Sasmac

Jan 18, 2016

I recently purchased a Chevy suburban at huffines from Ben Siebel. This was a hassle free, easy car buying experience. Ben and Eric (finance manager) were low pressure but very helpful. We were very satisfied with the entire experience.

Kelley

Jan 17, 2016

Mark Ferguson was friendly and helpful in car buying and trading process. He was always quick to respond which is always a positive in customer service.I would recommend huffines as everyone was nice and helpful. I had a great experience.Thank you

Tom N

Jan 14, 2016

I worked with salesman Brian Farmer and quickly finalized the deal. Brian was open and honest in our conversations, and I left in my new car feeling good about the total transaction. The dealership as a whole has a friendly atmosphere about it, and Brian will do well there.

gonzalesvino

Jan 12, 2016

The experience I had at Ray Huffines Chev was the most enjoyable time I ever had buying a new vehicle. The people was so friendly and treated you like family. I would never go any where else to buy a another vehicle. Thanks again for your honesty and professionalism.

RobertB

Jan 6, 2016

I saw a car online and put in an inquiry, and Eric called me within 15 minutes to follow up on my inquiry. I bought a used Hyundai Sonata in November, and Eric did an amazing job of walking me through the process of buying from a dealership. There were a couple of issues with getting transferred to the right department when calling the dealership to try and reach Eric or the Service department (to see when the car would be ready for pickup), but Eric always went above & beyond to make sure that I knew what was going on.

charlottesellshomes

Jan 4, 2016

My experience with Huffines was wonderful! Bryce even drove to my home to deliver my new Tahoe and take my trade! Bryce was very knowledgeable on all the features of the Tahoe and answered all of my questions. Burl was extremely professional and I enjoyed working with him. I would highly recommend these folks!

stevearonflores

Jan 3, 2016

Had a great experience in purchasing my new Truck. Mike Edgerton was extremely helpful and highly experienced. Mike spent a lot of time patiently explaining all the features and amenities of the Truck. If you are searching for an experienced and patient salesperson, Mike Edgerton is definitely the one to contact. Also had a great experience with the other Sales/Mgmt/Finance team members throughout the purchasing process. Ray Huffines in Plano is a trustworthy dealer to purchase your next car.

GHerring

Jan 2, 2016

Thanks to my salesman Jeff Childre, and the management team at Huffines for an effortless purchase of my Equinox. My family purchased two vehicles in December, looking foward to many more.

Raiderred11

Dec 31, 2015

This is our second experience with Huffines Chevrolet. Both have been wonderful! We worked with Bryce and Chris and both were great! We also work very closely with Frank in service and love his professionalism! Highly recommend!

Gerald_in_Plano

Dec 28, 2015

Melva was very helpful to make my experience at Huffines Chevrolet Plano painless. She inquired if I was a veteran and a reminded me to make sure that in my future transaction that I let businesses know that fact in case there is a discount. I will make sure that I let the dealership know the next time I buy a car at Huffines.Curtis Shell was also very helpful in helping me get through the seat belt recall inspection process. I look forward to working with him when the parts come in.Thanks again for the great service.

jkfarris

Dec 26, 2015

Pam worked with me to understand exactly what I wanted in a new Tahoe. I was very specific in what options I wanted and where I wanted to land financially. Where another dealership told me the deal I wanted was impossible, Pam and Chris worked with me and GM Finance to get the numbers right so that they made sense for me financially.

Nance L

Dec 23, 2015

I sceduled an appointment for an oil change dropped it off. She was very friendly and informative. She walked me to the bay to show me who would take my car and have it serviced. The rest of the staff was just as helpful and effecient... My car was done by 9 AM. I will definetly recommend!

AlexNelle

Dec 22, 2015

This was my first car purchase and the process went absolutely perfect, thanks to Pam! She made it very painless, easy and was extremely helpful to me throughout the entire process. There was no stress at all and a lot of excitement going through the long process. I definitely recommend this dealership and Pam as well!

pantherpam88

Dec 22, 2015

The service I received from Curtis Shell was excellent. He was friendly ad made me laugh and took care of me through the whole process. When he took me up to Melva Walton, she provided the same excellent service and helped me check out and head on my way. Both employees were a joy to work with and I look forward to working with them again in the future when my car needs assistance.Thank you both for taking such good care of me and my Malibu!

John 1973

Dec 21, 2015

I purchased 2 new vehicles for my company and dealt with Mike Edgerton and Chris Ninos. Both individuals were very professional and thorough in crafting and closing the transaction. Always felt good about the deal itself because Mike and Chris new what they were doing. I have purchased 5 or 6 vehicles from Ray Huffines Chevrolet over the past 14 years or so and look forward to doing business with you in the future.

Mamaporter6

Dec 20, 2015

We've used Huffines for years and they never disappoint. Reggie P. in service has always taken excellent care of us. So when he called with the bad news about my older suburban & I knew I could trust him!! Hence, hello Mark Ferguson & my brand new suburban!!! Mark was fabulous walking through all our options! Things had definitely changed in 9 years!!! Mark was delight to work with!! We felt very taken care of from manager Chris N. to Mark to Brian E. We loved the staff. Such kind people!! Thank you to all!!

Crutch81

Dec 14, 2015

My family had a great experience at Huffiness purchasing a new Traverse. Shopping for cars with two preschool boys can be difficult, so I was pleased with how much I could get done through their website. After getting a great deal, the Huffines Team accommodated our young family through the closing process - wrangling two young boys is not easy at dealership, but the Team was very understanding.

tangie

Dec 14, 2015

I got great customer service at this location they very friendly and the kept me update on my car and I didn't have to wait along time to put on a new headlight on. Here are the lovely people that give me good customer service there name was CURTIS SHELL AND PAULA HARTMAN AND MELVA WALTON.

rdc consrtuction

Dec 11, 2015

I LOOKED AT OVER A 1000 BOX TRUCKS, IN ARIZONA, NEW MEXICO, CALIFORNIA, AND TEXAS. RAY HUFFINES CHEVROLET PLANO WAS THE ONLY DEALERSHIP THAT ACTUALLY TRIED TO CONTACT AND HELP ME TO LOCATE THIS TRUCK. HOWARD CAREY OF HUFFINES CHEVROLET IS A TRUE BLESSING TO ME, HE E-MAILED ME INFO, CALLED ME WITH INFO AND WENT TO DFW AIRPORT TO PICK US UP, AS WE ARRIVED FROM CARLSBAD NEW MEXICO. EVERERYONE AT THIS DEALERSHIP ARE TOP NOTCH PEOPLE, ESPECIALLY MR. CAREY, HE WENT ABOVE AND BEYOND WITH ME ON THIS DEAL. I WOULD LIKE TO RECOMMEND THIS DEALERSHIP TO EVERYONE WHO IS INTERESTED IN BUYING A NEW OR USED VEHICLE. THIS IS THE PLACE TO BUY. THEY ARE OUTSTANDING REMEMBER HUFFINES CHEVROLET PLANO. THANKS TO THE MANAGEMENT TEAM AND MR CAREY BE BLESSED. RAUL DOMINGUEZ

Bob G

Dec 10, 2015

After some online research we decided to purchase our 2014 Malibu from Huffines. I was pleased to receive $1500 more for my trade in than Carmax had offered. The price of the car we purchased was a fair price based on what comparable vehicles were selling for in the area. Mr. Webber was friendly and handled the transaction in a highly professional manner.

GranSport Guy

Dec 8, 2015

My service team at Huffines Chevrolet has been consistently top-notch. Keith Overturf and Frank Conti are fantastic to work with. They are prompt, courteous and upfront when it comes to defining the services required to keep my Vette and Caddy in top shape. (yes, my Caddy; Way better to take my Escalade to Huffines than to the Cad dealer).The "time to pay" process is always brightened by Miss Melva. Her quick wit and constant smile eases the pain when it's time for the wallet extraction. These three are exemplary in their roles, and for me, they define the Huffines' slogan, "Huffines has it".Kent Phillips

Aharonyoch

Dec 7, 2015

It was a pleasure working with everyone at Huffines. Our sales team of Raque and Brian were super helpful and extremely knowledgable about all of the features and options available in our car of choice. We were very impressed with the time they devoted to teaching us all of the various features special in our car. Our overall experience definitely far exceeded our expectations. We look forward to working with them in the future.

DIVINE DIVA!

Dec 7, 2015

VERY SWEET LADY, I JUST LOVE HER CUSTOMER SERVICE???????? VERY HAPPY ALSO CURTIS SHELL AWESOME??GUY I AM GOING TOO TELL MY WHOLE FAMILY ABOUT HUFFINES CHEVROLET IN PLANO TEXAS.AGAIN THANKS SO MUCHMS.SHARLENE BERRY???

OnlineChevyShopper

Dec 7, 2015

I did extensive research on-line but had horrible customer service from most dealers. Brian Farmer (Ray Huffines) reached out to me and we chose to purchase from him despite having 4 dealers closer to where we live. He was super responsive, very knowledgeable, and made the purchase not only easy but actually enjoyable. Our experience was great. Brian was the sole reason why we chose to go to Huffines, but we had great interactions with everyone we dealt with. I have no doubt that our next Chevy will also be bought at Ray Huffines!

A.Demmel

Dec 5, 2015

It has been three weeks since I bought my 2013 chevy malibu and I regret not a moment. Very professional and knowledge experience. Thank you. Ray Huffines is a top choice for me.

bigt6921

Dec 4, 2015

I recently purchased a used 2007 Chevrolet Silverado from the Huffines Chevrolet used car dealership in plano. Eric Stovall was my salesman. He made the whole process very easy, and has been very helpful with any questions I have had. I would highly recommend this dealer and especially Eric for any future purchases.

maloney1833

Dec 4, 2015

This is my second vehicle I have purchased from Ray Huffines Chevrolet, and once more they have won my business again. Not only was the process as painless as one could possibly make purchasing a new vehicle, they have gone the extra mile to make sure this was even better than the last. The sales man Steven Webber was fast and diligent in helping me locate a vehicle with many special options. Once the the vehicle was found they gave me the most incredible price they possibly could without the haggling and negotiating about the price and options so many dealerships practice to beat you down and then give in. I was shown the invoice and what the price of the vehicle is from the supplier and what they would normally sell it for, and then every last hidden rebate, promotion and incentive that could be applied. Then Bryan Etzel the finance manager not only found me a rate that beat every bank that I had been pre-approved for, he helped explain (not up sell) all of the financing options, extended warranty plans, and maintenance services available. In closing, not only has Ray Huffines retained a valued customer again, but ensured that my next vehicle purchase will be with them as well. Thank you again to Steven Webber and Bryan Etzel for helping me find and purchase the truck of my dreams.

sdhahnjr

Dec 4, 2015

I recently visited Huffines Chevy Plano for the first time. My experience was exceptional. I spoke with Ryan Knowles over the phone before coming in to get an idea on what the expenses would be to the service needed on my Chevy Tahoe. His pricing was lower than the other 5 dealerships I spoke with. He got me in and out as quickly as possible and the total was lower than initially quoted. Everyone was friendly and the waiting room was clean. I would highly recommend Huffines Chevy Plano and plan on using them for any needs going forward.

The Tillmons

Dec 4, 2015

This was our first experience with Ray Huffines Chevrolet Plano, and it was a pleasant one. To the credit of the service department, they have the right team of people assisting customers at check out. Although our bill was large, Melva Walton's attitude and overall niceness seemed to lessen the blow. We even received a discount we did not know we could be entitled to. We hope to see her again when we use this dealership for our service needs.We also had dealings with Ryan Knowles, our service advisor, who is one of the best in the field. He knows his stuff, and did not try to pull one over on us, in terms of suggesting service we did not need. He will definitely be the advisor we rely on from now on.

BAI

Dec 3, 2015

I've been coming to Huffhines since 2006. The main reason is my service advisor, Keith Overturf. He's always been a great help in maintaining my old Tahoe and Yukon Denali XL. I had to recently use another service center while out of town. You better believe my first call was to Keith for some expert guidance and advice with regards to the recommended repairs. Long story short, they did a fine job but did not measure up to the service I get at Huffhines with Keith. So in the end I fixed what was necessary to get me back home to where I could drop my GMC off to have Keith and his team look it over for this latest visit. I am glad I did because the techs were able to spot other service items before they became major issues. I was able to make an informed decision on my repairs and had every confidence that it would be completed timely as well as professionally!Now comes the other part of repairs/service, payment. This is hard enough but with Melva Walton, whom I dealt with before on numerous occasions, just made it pleasant. Melva goes out of her way to make sure that everything is correct. I am an active uniformed service member and Melva made certain that I was able to receive a much needed discount off my total! Kudos to Huffhines for having such quality staff and service members working with its customers to make the experience a pleasant one.

Coates2016Tahoe

Dec 2, 2015

We just purchased a new Chevy Tahoe from Brian Farmer at Ray Huffines Chevrolet in Plano, Tx. We were promptly greeted with a friendly smile. Brian never pressured us and made us feel at ease. I would highly recommend both Mr. Farmer and the Ray Huffines dealerships. Mr. Farmer took us back to meet the parts dept. and the service dept. after the final delivery. Steven Ashley in the parts dept. was very friendly and helpful. Keith Overturf in the service dept. surprised me by giving us each a card that included his cell number if we ever needed it.... WOW I feel very comfortable about coming in to get service work done or going to the parts dept. if I need any parts. Good job guys !!!

ShelbyFraz

Nov 22, 2015

I had salesman Steve Webber and I would recommend him for your buying experience. Being a young adult with my father there I was bypassed by most sales men I met, but he treated me with respect and gave me his undivided attention. I hope he realizes how thankful I am to Ray Huffines in Plano and Steve, not Sir:) There was no xxxxxxxx and gave me answers to every question. I enjoyed this experience and would get his assistance for the future.

DaveThomas

Nov 19, 2015

Raque Gaddis was professional and listened! And being in sales that's the one thing missing with most people in the sales industry. We talked about my trade in and what trucks I was looking to possibly buy. He had it all setup for me to see both the LTZ and the LT / Club Cab and Crew Cab. And after meeting Raque we talked the numbers which where laid in on a single sheet with all details of trade, incentives, price and payment. I'd recommend to family member and that should say it all. Dave ThomasEbby Halliday Realtors

larrysing

Nov 18, 2015

It was the most trouble-free car purchase I have experienced in my 52 years. No problems getting the price I asked for (it was reasonable, of course!) and Don Williams and the staff were professional and helpful. Didn't try to pressure me into anything at finance time. Held the car for me a week while I tended to getting rid of my other lease. I was impressed and they will be in my short-list of dealers to work with next time I am car shopping, which hopefully will be a LONG time from now !! Keep up the great work folks !! Thanks much.

wrogden1

Nov 18, 2015

I have been doing business with Ray Huffines Chevrolet for almost 25 years and 8 vehicles. We will not let anyone else touch our vehicles. They are outstanding and we have referred several friends to them that are equally as pleased with their service.

Barry Stewart

Nov 16, 2015

What a great employee you have in Melva Walton! She is always cheerful, always efficient, always kind. What an asset for your company!Barry Stewart

fische54

Nov 16, 2015

I came in on a Saturday morning after doing some research online with different cars, I still wasn't sure exactly what I wanted. Walter Segovia at the Pre Owned lot was able to field my questions and provide extensive and detailed answers that helped me in making my decision. We test drove several cars to give me the opportunity to distinquish exactly what I wanted, I was able to pay right after and I was in and out. Walter provided exceptional knowledge and great customer service, I would recommend Ray Huffines and Walter specifically on any of your future purchases.

keith11

Nov 16, 2015

Traded in my old Silverado and got a beautiful new one. Mark made it a very easy and enjoyable experience. The whole staff was very friendly and helpful. Mark got me exactly what I was looking for with no hassles. Once I purchased my new Silverado Mark went over every new feature and was very knowledgeable on how each one worked and answered all questions I had. I would recommend Ray Huffines to anyone looking to get a new or used truck.

Blessed woman

Nov 13, 2015

If anything is wrong with your sale are salesman, Mr. Ray Huffines will stand behind ( whatever is the issue) and it will be right!!! He's a man of great integrity!!! He's a Blessing & so are his people around him!!??

PAULPK1

Nov 11, 2015

Melva has been extremely helpful, kind and courteous with each visit I make to Huffines Chevrolet. I've been a Customer at Huffines for 30 years, their commitment to Service Excellence in ALL facets of the Operation remain the Standard for other Dealerships. Melva goes above and beyond at her position with her Great! Personality and attitude while paying for Services performed at Huffines.Paul K.

Elantra

Nov 7, 2015

Recently I purchased a used car from Ray Huffines Chevrolet and I have to admit it was a very pleasant experience. The salesman, Don Williams, was very knowledgeable about his inventory, professional and easy to work with. I told Don my price range and the features I was looking for in a car. In no time flat he showed me a 2013 Elantra with very low mileage that met my needs. I highly recommend Huffines Chevrolet and make sure you ask for Don Williams to assist you in your next purchase of a quality car.Andy Zelner

Susan R

Nov 7, 2015

I purchased a 2016 Huffines Chevy Equinox from Pam Profitt and it was a smooth process. Pam was knowledgeable about the car and electronics. This was my second Huffines vehicle so, I knew about their great service department.

WPDjr

Nov 4, 2015

I started looking online "building" my car, and sent an inquiry to Huffines. I got a nice response from Mark Ferguson, who identified himself as an "internet sales" specialist. I was not ready to act on my inquiry, and told Mark that. He was fine with this...not pushy, but gave me some information and options for searching out the perfect car via email. He checked in (referencing some medical issues my family was dealing with; i.e., personalized messages) on an every week to 10 days interval...again, not pushy, just offering his services, and letting us know he was available if/when we were interested. I very much appreciated his personalized emails to just check in. When the time came, he made himself available to us, was extremely patient, allowed us, without pressure, to test drive several levels of the Impala so we could "feel" the differences, and spent a little over 6 hours with us. As a result, we drove off in a 2016 Impala LTZ, and feel like we are valued customers. It was a great overall experience.

jwewing

Nov 4, 2015

I purchased a 2016 4X4 Chevy Colorado from Huffines Chevy/Plano on 10/31/2016. This was the 7th vehicle I have purchased from a dealer. This was by far the most enjoyable and stress-free purchase I have ever made. I never felt any pressure from Brian Farmer the salesman and Burl Thomas my finance manager was the best. I highly recommend using Huffines Chevy of Plano and I would recommend using Brian and Burl.James EwingSeagoville, Texas

iwilkerson

Nov 3, 2015

This was our forth car/SUV to buy from Ray Huffines Chevrolet of Plano. Our sales person was Pamela Profitt this time. She was great to work with on getting the deal we needed. Everyone we dealt with was easy to work with and answered all of our questions. We will come back to but again.

phillipm

Nov 3, 2015

After visiting three other area Chevrolet dealerships, I found myself at Huffines in Plano. It did not take long to realize I had landed in the correct place. Raque Gaddis, Eric Rea and Burl Thomas were a true pleasure to deal with. They were courteous, professional and extremely helpful and never applied "sales pressure". I would highly recommend not wasting your time at other dealerships. These guys are the best.Phillip McCloud

KDD

Nov 2, 2015

Jeff Childre and the Team at Ray Huffines Chevrolet Plano made our recent car buying experience very easy to recommend to anyone interested in the market for a new car.Professional, courteous, knowledgeable and focused on satisfying our needs from the start, Jeff and the rest of the Huffines team made this purchase a great experience from start to finish.

Murphy

Nov 2, 2015

Great guys, sharp, professional and they helped me obtain a one of kind corvette. Bryce kept me informed and in the loop throughout the whole process. I will always recommend them to friends and family.

Randy

Nov 2, 2015

I have never had a better experience trading in a car than my last trade with Mark Ferguson at Ray Huffines Chevrolet in Plano, TX. -- and I hate that process of buying new cars. If you want to buy a car at a place where you won't be taken advantage of, or feel pressured into doing something you don't want to do, go see Mark Ferguson.

Olton

Oct 30, 2015

I'm happy with the purchased of the truck except for dents in top. Advertising your name and peoples comments about the dents this hurts, I have five years of payments and feel you at least take care the problem. Thanks Mr Olton Ingram Sr.

VRC

Oct 28, 2015

Without going into too many details, I was what you might call a nightmare customer. My salesperson, Mark Ferguson, was wonderful to work with. In no time he located a Tahoe that fit the exact specifications I had given him. Unfortunately, I changed my mind about one of the "attributes" and asked him to find another one (twice). I was embarrassed to be such a pain, but Mark along with his manager, Chris Ninos, were incredibly kind and understanding. Their goal was to make sure I was satisfied and in a vehicle I would love for years to come. I'm definitely a customer for life!

jane2016

Oct 25, 2015

I ordered my new 2016 Chevy Colorado truck on Labor Day weekend and had to practice patience waiting for it to be built. It was finally here this past weekend, and Jeff Childre made taking care of the business end of this process simple and very easy. I had to chuckle that learning to drive off in a new vehicle is much more difficult than it used to be, due to the fact that you have to go through technology training first. To say I am not very technologically savvy would be an understatement, but Jeff spent over an hour and a half walking me through everything and getting all of the On Star and blue tooth stuff set up. He was extremely warm, kind and patient. He even gave me his cell number in case I need more tutoring.My last vehicle was a 2004 Chevy Colorado Truck and it was the best vehicle I have ever owned. I am sure hoping this 2016 version is as good.Thank you Jeff and all of the team.

Oklahoma15

Oct 19, 2015

This is the second time we have purchased a vehicle from Huffines. We live 4 and half hours away and will continue to drive there for all of our vehicle purchases. They worked with me and we did everything over the phone/email. We showed up, took it for a test drive, signed papers, and headed out with our new behicle in just over an hour. Don and Walter were great giys and it really helped having to professional's make sure we were getting what we wanted!!

TxMom

Oct 9, 2015

My car buying experience was excellent! I was treated wonderfully from the moment I walked in the door and was greeted by Chris. Steven Webber is so patient, highly knowledgeable and kind! He knew the answer to every one of my questions...and I asked a lot! The entire team at Huffines goes beyond what you would expect from a dealership. I highly recommend the entire group. Can you believe I actually enjoyed the time I spent in the finance office?! Bryan is also knowledgeable and efficient.

Sandie11

Oct 4, 2015

Jeff Childre was great. We told him our needs and budget and he made the process simple and fast. He was knowledgable without being pushy, and gave my husband and I plenty of opportunities to chat in private about our decision. I would recommend!

Alexkeck11

Oct 3, 2015

Last week my sister and I went to look at new cars. Once we visited Ray Huffines, the atmosphere and all of the workers were very helpful. Not only were they helpful but they were also honest and funny. All of the workers took the time to make us feel at home. The workers treated each other like family. I would definitely recommend this dealership and be going back to them for my future needs.

NewTahoe- LC

Oct 3, 2015

Raque was the best sales person! He was not pushy but you knew that he wanted to make sure he got you the best deal and everything you wanted in a Tahoe!I had past experiences that were miserable - but Huffines Plano is definitely working to change that persona car dealerships!I would recommend Raque to anyone that is looking for a new Chevrolet!

Jojo5656

Oct 2, 2015

Best sales person that I I have seen in a long time. I came in told want I want and how much I want to spend. After I told her that she pointed me into the right direction and gave me one hell of deal. She is awesome.

jim39

Sep 30, 2015

We bought a used Honda Ridgeline. Eric our sales person was easy to work with, honest, direct with out all of the flim flam one ordinarly expects buying a used car or any car for that matter. Huffines Plano gets our best recommendations!! and thank you Eric the Honda is all and more than you represented!! Jim and Gail White

brs77

Sep 28, 2015

The staff at Ray Huffines Chevrolet in Plano were very friendly and helpful! I am a first time buyer and they made my experience painless and hassle-free. Steven and Burl were very honest and knowledgeable about the whole car buying process and I feel as though I got the best deal possible. Thank you, Steven and Burl, for your help, I absolutely LOVE my new car!

Mike

Sep 27, 2015

This is the second vehicle we purchased in about a week. Andres is the best. Would buy a third if I had another child. Thanks

FredB

Sep 24, 2015

Emergency battery replacement. I phoned ahead and told Frank my dilemma and said come on out and we'll get it repaired.Frank handled it well as always.

CTAPtruck

Sep 21, 2015

On Saturday September 19th my wife and I went to Ray Huffines to look at trading in my 2011 Silverado for a 2015..We met Mark Ferguson at 5:30 pm, by 8:30 we were driving out with a new 2015 4x4 Silverado. We got a great price on our 2011 and a GREAT deal on our new 2015.It was a perfect seamless transaction. I highly recommend Ray Huffines Chevrolet for your next vehicle need.

dabrion

Sep 21, 2015

Purchased my 5th Vehicle from Huffines and my experience just gets better and better. My Sales Rep was Pam, and she was just marvelous. Made the process seamless and easy. I never feel pressured into anything and felt truly looked after in regard to what I was looking for. I'm definitely a customer for life.

Nick D

Sep 21, 2015

I did an inquiry on-line and within a couple minutes Raque called me and had the corvette I was looking for. I told him I would be in the next day to see it and he said he was off but Chris would show me the car. They helped get me the financing I needed and I went back later that day to pick up the car and Raque came in on his day off to go over the paperwork with me. This experience was not at all like other car dealship experiences I've had. These guys did exactly what they said they would do and I couldn't have been happier with getting the chance to work with them. Most people don't use the word honest when you are thinking of car salesman but that's exactly what you get at this place. I would highly recommend them to anyone looking for a new car.

wrogden1

Sep 21, 2015

Ray Huffines Chevrolet Service is the most outstanding service department that I have ever used and it shows because I have been returning to them for almost 25 years. Everyone in the department treat you like you are the only one they are concerned about.

Cookies

Sep 20, 2015

Our sale rep was Eric Stovall, he helped make it a relaxing experience and more importantly worked with our budget. We were able to get our intended vehicle and came in a bit under budget, Which is really appreciated. Again Thank you.

Debrah Moore

Sep 19, 2015

Melva Walton very friendly, makes you laugh and smile. She has excellent customer service skills, remembers you when you come back, always ask about mydaughter and how she is doing. Thank you Melva.

suvs richard158

Sep 19, 2015

SERVICE WAS EXELLENT/MRS. SHIRLEY TAPLIN THE CASHIER WAS VERY NICE AND FAST WITH PROCESSING MY INVOICE.I BROUGHT MY 2007 GMC IN FOR SERVICE AND WAS VERY SATISFIED WITH THE SERVICE THEY DID.I ALSO HAVE A 2013 CHEVROLET EQUINOX THAT WE HAVE SERVICE THERE. WE BOUGTH BOTH VEHICLES FROM THERE.

TexasSilverDude.REH

Sep 19, 2015

Had a great experience with a Mark Ferguson, Chris Ninos and Bryan Etzel. These guys are very patient, detailed and honest in their approach. It was both comfortable and without the normal dealership sales pressure you see in all the other places. Would highly recommend everyone at Ray Huffines in Plano. We have purchased numerous vehicles over the years at Ray Huffines and e will continue to shop there first every time.

Mike

Sep 18, 2015

I have bought many cars in the past. This was the easiest and fastest turn around. Andres was very helpful and getting the deal signed from start to finish was fast. Having a good personality and humor helped.

New2Plano

Sep 18, 2015

I just moved here a few weeks ago and I received the same excellent service from Huffines Chevrolet as I did with my dealership in Phoenix AZ. They replaced my battery at no charge even though I purchased it originally at an Arizona dealership> Marco Weston was my Service Advisor and he made sure that I was not charged any labor charge for this. Thank you Melva Walton and Marco Weston for such great customer service and making me feel welcome as a new resident of Plano Texas! I will definitely be back for all my service/maintenance needs.

junior049

Sep 17, 2015

I brought my Tahoe in for a realignment and a couple of miscellaneous minor fixes. The got me setup first thing in the morning. Reggie got me squared away on paperwork immediately and then they gave me a ride to work. Reggie called and gave me a detailed rundown of everything and made sure I wanted to proceed before they started any of the repairs. He was very thorough and made the comfortable throughout the entire process. They were able to complete the repairs much more quickly than I anticipated. The driver picked me up from work and once again, Reggie got my paperwork handled immediately, got me setup at the cashier and had my vehicle delivered promptly to get me on my way (freshly washed too!).The whole process, start to finish, was a breeze. Nobody likes to spend money on automobile repairs. But having a professional team that knows what they are doing and knows how to treat a customer sure helps with the process. These folks know what they are doing and have earned my repeat business!!

PACKER Princess

Sep 16, 2015

Ryan in service department, Shirley Taplin and Melva Walton cashiers truly practice customer service. I was treated like a friend.. It was obvious they truly love what they do, are good at it, and care for the customers. I wouldn't go anywhere else. They give new meaning to customer service! Thank you.

Jet4866

Sep 15, 2015

Mrs. Melva Walton makes you feel at home. It shows she knows how to treat a customer very informative. Thanks mr.Gunn have great rest of year.

scrumscar

Sep 15, 2015

I have been using Huffines service department for years (1986) by far the worst area has always been the cashiers, this time the cashier office was nice and friendly. In the past paying for service has always been unfriendly and just rude. Shirley was a pleasure as were the other ladies present. I hope this continues. Working with JR is always a pleasure and his efficiency and updates are spot on!

Shawn

Sep 14, 2015

It had been a while since I last purchased a car, and the process has really changed over the years. Unlike purchases in the past, the experience was truly hassle/haggle free. I couldn't be more happy with my purchase and experience at Huffines Chevrolet Plano.

Janeth123

Sep 11, 2015

Couldn't be any more satisfied! Everybody was great, the prices are excellent they try making you visit satisfying. I would recommend this place to everyone looking for a great deal on a great car!

Jim 72

Sep 11, 2015

Susie Frazier, who I met for the first time, was my service advisor. I knew my repairs were going to be expensive, but I learned I was optimistic. Susie and the mechanics showed me and made certain I understood what had happened to my brake and Stabilitrak systems and problems with my steering and explained the critical and the elective repairs and related cost estimates. I love my Huffines Tahoe and believe I have made an investment in my Tahoe's future. I have been a Huffines Suburban and Tahoe customer over 25 years.I don't remember the mechanics name, but consider him to be a real "Pro."I arrived back to pickup my car with just minutes to spare early in the evening. Shirley Taplin processed my payment and got me on my way very quickly and comfortably.

PG

Sep 11, 2015

Robert and Walter went above expectations to make the purchase of this new to me vehicle pleasant. They asked me what I wanted and the deal was done start to finish in a couple of hours. I continue to recommend Huffines to all my friends and family.

ron pyles

Sep 10, 2015

melva walton handled my bill payment quickly and with wonderful care. She was courteous and efficient. Thanks to her for great service!Susie Frazier found the services I needed, worked with me efficiently, and got me a comfortable seat to wait.I am deeply great full to get service like this because at other dealers I have not had this type of service

linbil10

Sep 5, 2015

The most courteous and helpful service department I have ever worked with. From the person who greets you to Melva who checks you out! Awesome!

Bryan

Sep 3, 2015

First visit to this dealer for a warranty repair. Susie greeted me with a smile and made the process pain free. Will return to her in the future.

clark.happy.yes

Sep 1, 2015

We had a great experience finding our next car at Ray Huffines. Steven Webber was extremely knowledgable and thorough during the whole process. We are very happy with the car and the entire buying experience was exceptional.

mike

Sep 1, 2015

Suzie is a great person to work with . She keeps you informed of the progress of your service and help with options you may have . Great employee and a credit to her employer

Donameche W.

Aug 31, 2015

I purchased a new 2015 Impala on August 28th 2015 and I love that car. Mark Ferguson was my sales rep and he done a wonderful job. He made my car buying experience a good one and the process went smooth. I am now a life long customer, Thanks Mark. Donameche W.

Casey, Selena

Aug 30, 2015

I came into this dealership with my old broken down car and something had been wrong with the transmission. Jeff was beyond amazing I can't even put in to words how much his kindness and patience helped me get a brand new car, and even bought my old one. I will forever be going back to that dealership thank you so much!

Edd1951

Aug 30, 2015

It's refreshing in today's world to find a genuinely friendly salesperson who listens to what you want and work tirelessly to get it for you. That's the experience we had when we recently purchased our new Chevy Traverse from Curtis Lacy at Ray Huffhines Chevrolet in Plano.

KG

Aug 28, 2015

Met with Eric on Friday, he got all the financials and paper work done, drove off with the car on Saturday, win for Hyundai loss for Ford, Eric was the difference. I spoke and got pushed around to 3 sales people before meeting with Eric and if it was not for him I would of left. The rating was given based upon the fact that it took me a long time before they got me to someone that did not want to waste my time.

MarkS

Aug 28, 2015

Walter really wants to know you and your situation and goes out of his way to match you with a car that is right for you and your needs and budget. I can't say enough about how I felt Robert and Walter were working hard to help me and my family and not just make a sale. I will be back anytime my family needs another car.

sc_frontier

Aug 27, 2015

I am very weary of taking my vehicle into any service center. My first experience with this dealership and the service people was positive. Upon pickup, my car was in good condition and communication with my service representative, Ryan, was excellent throughout the repair. Bob in parts, and Melva in checkout were also very helpful and friendly. The service manager and JR were able to answer my question when Ryan was on lunch, and were also friendly. Thanks to the driver who got me to and from work on two occasion.In a previous visit the service manager tested my Volts charging for me, while we were in the service bay. Thank you.

annet2

Aug 26, 2015

Walter Segovia ,our sales representative, handled all the necessary details with proficiency, a discounted price, good financing, and complete follow through. This is our second purchase through this dealership and Walter and we will be back again when we need our next vehicle.

james72

Aug 26, 2015

Marco and Shirley where my contacts. After having issues with another dealership not wanting to take the time to look at my 2014 camaro, i brought it to Huffines. As soon as i arrived i was well taken care of and put right into a loaner vehicle. A week later the car was repaired as well as washed. I have been using the same dealership for over 20 years for both new vehicles and service. With this outstanding service, i know where my new service shop is. Couple of years when its time to trade the car in....well lets just hope I've also found my new vehicle dealership as well!!!!

Radio Guy

Aug 26, 2015

I have two vehicles which I have serviced / maintained at Huffine's Chev... I depend strongly upon the Service Writers / Mechanics /Cashier staff/ Management. My experience has been very satisfying and I would recommend others to take advantage of services offered at Huffines Chev. in Plano. Melva Walton usually "closes" out my visit with a smile and assures my complete satisfaction after my visit. J.R. and Susie begin my experience and quickly take care of my questions and needs.I am very happy with the staff I encounter..

The Bear

Aug 21, 2015

Steve Webber showed me what I was looking for,was very knowledgeable , and let me make my decision about the purchase. Very professional and courteous.

paul

Aug 17, 2015

WALK INTO THE DEALERSHIP, KNEW WHAT I WAS LOOKING FOR. SALESMAN WAS POLITE & FRIENDLY. WE DISCUSSED PRICE, LET ME TAKE TRUCK HOME TO SHOW WIFE, DONE DEAL. IT WAS A PLEASANT EXPERIENCE, NO GAMES, STRAIGHT FORWARD. RAQUE & STEVE WEBBER WORK WELL TOGETHER, NO PRESSURE.

redd0815

Aug 15, 2015

Ms. Melva is always very nice and helpful. She was very efficient, especially when she had to work both windows. She always provides excellent service.

sfm123sfm123

Aug 14, 2015

Melva Walton was extremely helpful and professional. When I arrived at the Service Center at 7:00am this morning, the sugar dispenser was empty in the waiting room. Melva went right away to the back of the office and got a new sugar dispenser for me. Very nice lady. When it was checkout time for me, she was just as friendly and helpful. The world needs more people with good attitudes like Melva!!!Also, Frank Conti did a great job helping me....thanks again Frank!

Ourkids3

Aug 4, 2015

Went to Huffines off Coit rd in Plano just to "Look" and got assisted by Jeff Childre . He was nice and helpful and ahead of most salesman . Jeff got us water and had printed off Dora coloring pages for our daughter to have while we started the long process of buying a car . We had to leave to take care of some other members of our family but Jeff stayed in contact with me and was working to make our family experience of a new car easy and fun . I liked how on point Jeff was with our now new 2015 traverse . Thank u again and we will see you when we get our next new family car . I will recommend cheverlote huffines of Plano . Sincerely all of us .. W...

lynn67

Jul 24, 2015

I have continued to bring my 2003 Chevy Impala to the dealership for general maintenance even though the warranty is long since expired. The service representatives and other employees have always been very helpful and have even made sure that I receive the best rate for parts and service that they can offer.

Redbird

Jul 23, 2015

Thanks for a high quality service and attention to detail.I brought in my 2015 C7 in for a 500 mile oil change. Susie Frazier took great care of me and allowed for me to watch part of the service. It was great to see the tech's taking the time to pre-fill the new oil filter and properly clean all sealing surfaces. It's clear that the service team across the board is focused on customer satisfaction first.Pamela Profitt ensured the remaining IOU items from delivery were taken care of even on her day off!Thanks to Robert Jackson and Melva Walton for their friendly and efficient service!

ABCDavis

Jul 20, 2015

I had an excellent experience at this dealership! Melva is amazing! She was very helpful with all of my needs today. Best customer service experience I have ever had at a dealership.

wrogden1

Jul 15, 2015

This is the only place that has serviced or repaired my vehicles for the past 25 years. Also the only place we have purchased our vehicles in that same time period.Enough Said!!!

lgj1984

Jul 13, 2015

I moved to the area about 4 months ago and have been actively searching to upgrade my 2008 Equinox. This dealership was by far the best. They are not pushy, they listen to your needs and make your car buying experience as painless as possible. I won't shop anywhere else and recommend these guys to anyone in the area looking for a new or used Chevrolet.

Jonathan Gutknecht

Jun 30, 2015

Melva Walton made my overall experience one to never forget. She is such a wonerful person to speak with. Because of Melva I will be back to this location for all of my service needs. Thank you very much Melva Walton for making my day and making my serivce experience excellent!

Robert.Schoaff

Jun 27, 2015

I recently purchased a 2015 Chevy Traverse from Ray Huffines Chevrolet in Plano. Bryce Bessler was an outstanding sales consultant and I will recommend him to anyone who is looking for a new car. We are very happy with the car and the whole experience.

Rodguzman

Jun 25, 2015

Even though I live in Mesquite and pass several Chevrolet Dealerships. to have my car oil changed. The folks at the dealership had me in and out in less than an hour. I was very pleased with the customer service and advice given to me concerning my vehicle. I was even more appreciative when Ronni Cruz and Suzie worked together It made some extra work for them, but they were more than happy to do so. Thanks ladies!

Al Latimer

Jun 25, 2015

I have never experienced a more efficient, professional,less pressure transaction in purchasing over 50 vehicles both company and personal in my 81 years.The whole transaction was directed more toward service than than the sale. I would certainly recommend Ray Huffines Chevrolet to anyone . Also I would recommend Mike Edgerton in sales.

peewee1943

Jun 16, 2015

We have been working with Regie and Melva before we even moved here in 2004 to be close to our kids and grandkids from California.Melva, has always been a ray of sunshine to deal with. The wife and I just love her. We think she is the greatest.Regie has always made our service experience easy to deal with. He has always been honest, and he has been very trustworthy. When he tells me something is going to be done, it is done, and done right.i have NEVER doubted anything he has told me about that needed to be done.Thank you for two great people to make our service experience easy to deal with.

SharonK

Jun 16, 2015

Frank, you are the best! My husband brought you my suburban with a flat tire very late last Friday afternoon. You offered to get it changed with our spare, but my husband said it was late, he would just leave the car and take the courtesy shuttle home. He waited a bit for it to come back....but it was late afternoon. So you then sent him home in a new RED "loaner" truck for the weekend. How great was that! Frank, thank you, thank you.... for this is not the first time you have given us such good service!Also, many thanks to Melva for her friendly, helpful service!

bentyung

Jun 15, 2015

The service staff is very helpful. I always take my car here for any issues and my experiences have always been excellent. I highly recommend.

StacieMc

Jun 11, 2015

Great customer service with a big ole smile! :) Everyone at Ray Huffines Chevrolet is always courteous and helpful. Thank you Bob and Melva - I appreciate your helpfulness!

Sunshine

Jun 11, 2015

I always go to the Plano location to have my car oil changed. The service is excellent and the waiting area is always tidy. The folks at the dealership had me in and out in less than an hour. I was very pleased with the customer service and advice given to me concerning my vehicle. I was even more appreciative when Melva and Suzie worked together to have my Huffines Coupon added to my receipt as I had failed previously to show it to the servicemen upon my vehicle's acceptance. It made some extra work for them, but they were more than happy to do so. Thanks ladies!

lissafree21

Jun 9, 2015

Mrs. Melva Walton was very informative and polite! My husband usually takes the car to have it serviced at Ray Huffiness Chevrolet Plano or the Frisco dealership, I always like when he takes it to Ray Huffines because they seem to always do better service. I was told it would be about 1-1 1/2 hour wait but I was in and out within an hour. I will definitely come back!!!!!!! Evan Pace was very friendly and offered me a good deal on services as well.

prt2rent

May 22, 2015

Frank was very knowledgeable & helpful, keeping me informed about the diagnosis, cost estimate & time to repair. He even advised me of a recall that was only announced last week & even though GM hadn't notified me yet, he had the work done so I wouldn't need to make an extra trip to the dealer. Melva is an angel! She ensured I received any discounts to which I was entitled, got the coffee pots refilled, & kept me smiling with her great sense of humor. Since the cashier is the last person the customer sees, Huffines couldn't have a better person for the job. I hope she handles my transaction next time I have my truck serviced.

Ken

May 21, 2015

Picked up my SUV this morning. I dealt with Susie Frazier on my service call and she did a great job in keeping me informed and getting my service done on time. When I checked out Melva Walton handled my paperwork and was a jewel. These guys together had me laughing when I left. Great way to start my day.

DAW

May 20, 2015

Melva is clearly one of the most personable, caring, cheerful persons I have dealt with in a long time. Ray Huffines is well represented by Melva. She is most likely the last person that his parts and service customers interface with before they leave the dealership and Ray is fortunate to have Melva as that person. Melva made sure that I understood all of the services and charges before I left. Thank you Melva and I hope Ray rewards you well for your service to his customers.

rujustnuts

May 20, 2015

The personal service at Huffines does not stop at the Sales floor. My experience with the Service staff was excellent. The personal service extends to Melva, the cashier, who took time to review the itemized report to ensure I understood all the covered services. Great job Melva!

AnnMarie

May 13, 2015

Today I went in for my usual oil change and also had a tire rotation which was completed in a timely fashion. Also, today I had a lot of questions in regard to my car given the age so I spoke to Jody in Finance in regard to possibly renewing my warranty, spoke to a wonderful man in parts (I think his name is Bob) who answered all my questions, had a lot of questions of Ryan and wanted to know the value of my car so went to the pre-owed part of this company and spoke to Miguel. Each and every person that I spoke today was patient and answered my questions -- I walked away with a wealth of information that I really needed to know at this point in time. Four divisions and four employees who deserve 5 stars. Shirley the Cashier was friendly and took care of checking me out.

calistyle

May 7, 2015

I always have "red carpet" service when I visit the shop for my car needs Thank u all and especially to Miss Melva Walton who's always cheerful, to Miss Susie who's so nice and sweet and to Mr. Ryan Knowles who has a great personality This service center has a GREAT staff Keep up the good work to u all Thank u again

GR

May 3, 2015

I purchased a 2015 Colorado 4 door pickup.The salesman did an excellent job of guiding me through the purchase process.Once the vehicle was delivered it took only about 1 hour to sign the final paperwork.

Lori B

Apr 23, 2015

We have consistently experienced excellent service from Huffines Chevrolet Plano! My husband, who always handles our car issues, was out of town and even though he made the call to set up the arrangements, I was tasked to bring in my car. Everyone was so helpful and friendly! Thank you for making my "car drama" no drama at all!

Blue Blazer

Apr 22, 2015

My key fobs stopped working to open my car and to start my car.I called Huffines and talked to Frank Conti in Service. He had me use the key part of fob to get inside the car and used the key to start it but the wireless feature didn't work. He got me right in the next morning and researched recalls and didn't see any. Took it back into the shop and within 30 minutes came back and told they did find a fix. Everything works well. He told me there was a little door when the key goes in and when you pull it out and the door doesn't shut it inactivates the fobs. So it needed to be lubed.On checking out I had no issues and everyone was very courteous from Frank to Melva.

ChevyDriver

Apr 20, 2015

Excellent service, Keith greeted me at the door and handled all my questions (as usual) !! Both service items were completed in timely manner, along with additional guidance for long term maintenance (we are already at about 200,000 miles over the last 16 years - so Keith's expertise makes a huge difference !!)Melva was helpful, courteous,, and efficient at cashier, which always helps save time in the day !!Thanks to both Keith and Melva !!

Bob

Apr 17, 2015

I have been coming to Huffines Chevrolet Plano for several years and have always had a great service experience. Your service team is always a pleasure to deal with and they all seem to enjoy working with their customers. A special thanks to Susie and to Melva.Bob

Jen987

Apr 17, 2015

After numerous times going back and forth to a shop that repaired my transmission, I ended up at Huffines Chevrolet. Ryan was a great "detective" and was able to help us figure out the root of the problem. He treated us like a person and not a number which is hard to find these days. I appreciate his thoughtfulness in dealing with the matter. I won't go to any other Chevrolet dealership as I know even private mechanic shops that say Ray Huffines is the best in the metroplex.

Sudi

Apr 17, 2015

I had a wonderful experience during my last visit for routine maintenance. Very fast and friendly service. Smooth and pleasant, from making the online service appointment to the check out process.

max413

Apr 16, 2015

I can not say enough good words about my truck buying experience Steven Webber made the purchase seamless. I'm not the kind of car buyer you run over. Steve and the sales team where the best. My loan officer even commented to me on the friendly and courteous sales team. I can not stand Finance People but I must the Finance man was just as nice as the rest of the staff. The best way to describe the whole purchase is I could send my mother to Huffines and not even think twice about it. Thank to all the Sales Team!!!

Mike

Apr 15, 2015

I have been to Huffines several times and had the pleasure of dealing with Melva Walton for the first time today. Melva was very open, friendly, helpful and presents the positive image that is representative of Huffines.Mike

Silverado

Apr 14, 2015

Shirley and Melva....what a hoot! Those two made paying my service bill enjoyable. Had a great conversation with them. Huffines should advertise more on WRR!

Murphy

Apr 10, 2015

I built my Colorado on Sam's Club site. My email and phone # blew up!! Went to every Dealer within 50 miles. The truck is new and hard to find. I got every mis-information statement you could imagine - and a few that were off the charts of reality. Bryce was the only Sales person who knew the product and the process. Ray Huffines is not the closest dealer, not my old dealer, they were the most knowledgeable and polite. Bryce was courteous, knowledgeable, and kept every promise made. He made the order process and the wait for my new truck a pleasant experience.

Frank

Apr 8, 2015

Nice folks to work with - did what I asked for and did not try to offer anything else - very refreshing to have actual customer service. Congratulations to Melva for her upcoming 15 years with the dealership

Gjpena

Apr 8, 2015

Great Experience purchasing my new Truck. Mark Ackerman, J.R. Lopez and the team at Huffines Chevrolet in Plano worked tirelessly to answer all my questions and send me pictures of the trucks I was interested in... since I was from San Angelo, 4 hrs away. I've purchased Trucks before, but Mark, J.R. and the Huffines Team made it painless and stress free. I even got a call from Manager Chris Ninos to assure everything was going smoothly. I am always busy and when I decided to make the Drive, Mark had everything ready for me to sign and still had time to give me a tour of the facilities at Plano Chevrolet. Mark also walked me through all of the features on my new vehicle, everything went so smooth. When I forgot how something worked I would Call J.R or Mark and they would patiently walk me through it again! I already recommended Huffines Chevrolet in Plano to friends and family. Thanks Mark and J.R.! I LOVE my New Texas Edition Chevrolet!

rgoldberg711

Apr 3, 2015

From my first contact with Mark Ackerman and the team at Huffines Chevrolet in Plano, they catered to all of my questions and needs. I've purchased cars before, but this experience with a dealership was by far the best I've had. Everything from help on which features on the Tahoe I was looking for, to a great tour of the facilities at Plano Chevrolet, as well as a thorough walk through of the features on my new vehicle, everything was made very easy for me. My schedule is busy, and Mark catered to that, and never lost patience - it was about a three week process from when I really had decided to get the Tahoe, and actually got a around to doing it - Mark was great throughout the entire thing. I have already recommended Huffines Chevrolet in Plano to friends, and happen to love my Tahoe to boot.

mycar83

Mar 30, 2015

My experience with this place was really easy and something I wouldn't mind going into again. Thank you guys for a great service and I'm pleased.

weldoll

Mar 24, 2015

The service has always been consistent. Melva Walton in the office always checks final invoice carefully to insure accuracy and is always helpful and friendly. My current service advisor or concierge is Keith Overturf. is always courteous and helps me keep my truck in top shape. I am confident that only necessary work will be done and can rely on the quality of the work. Give Keith Overturf a raise in pay. I wish he was working for me.

paulgarcia4213

Mar 23, 2015

I have been dealing with Huffines since 1990. The service has always been consistent. Melva Walton in the office always checks final invoice carefully to insure accuracy and is always helpful and friendly.My current service advisor is J.R. Lopez, J.R. is always courteous and helps me keep my truck in top shape. I am confident that only necessary work will be done and can rely on the quality of the work.

mikewaj

Mar 20, 2015

I came in today for some warranty work, and was greeted by friendly Service Advisor Frank Conti. The service was quick and friendly. Melva Walton took care of me when the work was done and sent me on my way.

Ron

Mar 15, 2015

The service team at Huffines chevy has serviced three vehicles for me for over 11 years. I have owned three Chevrolet SS model vehicles and I would not trust having any of them serviced by any other dealership. I am dedicated to the service team at this location because of the friendly and always knowledgeable staff. I value receiving service from your team and I value consistincy I receive on each visit.

Craig M

Mar 7, 2015

This is not the first review that I have written about the awesome service I received from Ray Huffines of Plano. I live about 3 miles from Stonebriar Chevrolet and did not have a good experience with them. I drove an extra 30 minutes in the snow because of the service that Ryan Knowles and Melva Walton continue to give. I was so impressed that I decided to talk to Steve Gandy the General Service Manager. Steve was just as gracious with my needs. You can tell that this is family that happens to work for the same company. I will be back with all my service needs and when I purchase my next car, it will be from Ray Huffines.

TJW

Mar 4, 2015

I went in to the dealership just before closing and was met with a smile by Mark Ferguson. When I apologized for the time Mark stated he would help me regardless of how late he needed to stay to do so. We went through the preliminary paperwork and I met Burl whom also had a wonderful attitude considering it was after 9pm. There are countless dealerships in DFW but I purchased a 2015 Camaro from Huffines simply because I was treated so well there! Visit Huffines and ask for Mark Ferguson. You will not regret it!

pat

Feb 23, 2015

I couldn't be more pleased with my new car. Nor with the way everything was handled. No time wasted with the paper work, etc. Steve Webber makes you feel that he can/will take every opportunity to see that you are completely satisfied. I will definitely ask for him if I have a need in the future.

Kiwana

Feb 14, 2015

I had in the past been a customer of Ray huffines Hyundai. I had purchased 3 vehicles with them over the years. Today I went to Ray huffines Chevrolet because I wanted a change and tomorrow is my birthday. I had the very best car buying experience. From sales to financing it was amazing. Ritchie Ballenger took his time and explained every step. He was courteous as well as extremely professional. I will recommend him as well as remain a customer of his. Amazing!

texaswillie

Feb 14, 2015

Had been to one other dealer who said he did not have the parts. Huffines ordered the parts and installed them in about 30 minutes while I waited. Great service, friendly and helpful staff from the service writer to the cashier. I will be going back.

Terrier

Feb 10, 2015

Ray Huffines Certified Chevy Service Center was choice for 2013 Silverado 2500HD; The Service Center is a fast paced Professional Service Center. The Customer Service, Consumer Relations and Public Affairs are an emphasized within The Service Center with the Quality Workmanship that is Paramount. Susie Frazier is an asset as a Service Consultant and many thanks to everyone within this Ray Huffines Location.

James

Jan 25, 2015

Bryce Bessler is a nice young man who does not fit the stereotype of a car salesman. He is very humble, polite and PATIENT ! Having never leased before, Bryce crunched and re-crunched numbers and options several times. I finally agreed to a two year lease, and they gave me a very fair price on my 2011 Silverado. He willingly took me on three test drives (three different vehicles) and also allowed me to take the truck (2015 Silverado V6) one day for several hours so I could be sure I was happy with the vehicle. The deal we struck was much better than the quote I received from another local dealer. Bryce even found additional discounts (credit union member) in addition to GM discounts. He could have been quiet about that but he made every attempt to make me the best possible deal. I appreciate his sincerity, thoroughness, patience and customer service. Looking for a Chevrolet ?, see him and I believe you will have the same experience as I did.

Megan Nicole

Jan 22, 2015

I leased my 2015 Cruze through Steve Webber. I contacted him prior to moving to the Plano, TX area, and he kept me informed and answered all questions thoroughly via email. When I arrived, he was very helpful and patient while I answered several more questions. He is very friendly and knowledgeable and made the process very smooth for me. I would recommend him to anyone looking to purchase/lease a new car!

dallasgirl123

Jan 21, 2015

Melva is GREAT. We walked in there and she had a smile on her face first thing in the morning, and she made us laugh the WHOLE time we were there. She is always sweet and friendly. She is a great worker, on top of things, and also makes being in there enjoyable. Loved her and she is a HUGE asset to your company.Thanks Melva!!!

brusenda

Jan 13, 2015

I have a 2011 Chevy traverse that had a leaking water pump(falls under the drive train warranty 5 yrs /100,000 miles) I purchased my traverse from Ray Huffines but I have been going to Young Chevrolet because it is so close to me. When I first noticed it leaking took my car to Young they informed me that they were a week behind and maybe somewhere else could get me in sooner. I then took my car to a non dealership where the gentleman checked it and said it was the water pump where he gave me a quote and said they could get it in and out the next day or so. Then he suggested to me that it may be covered under warranty. I then called Young Chevrolet again and discussed this with them. Again with no other suggestions but to take my car somewhere else. So I called Ray Huffines and spoke to Reggie Pimento about the problem and he said he could get me in and out in a day I also informed him I did not live close and would need a rental car and without hesitation it was all set up for me on the following morning(which was a Saturday morning) From the moment I pulled into the bay I could see the customer service that this place offers. I met with Reggie who took all my info and got me into my rental and I was on my way. He called that afternoon after my car was checked and said they discovered my front engine mount was leaking and loose. He gave me a quote and I approved the repair and also informed him I wanted my car detailed. He called me on Monday morning and said my car was ready. When I went to pick it up Reggie was at lunch so I had the pleasure of dealing with Frank Conti who was very professional and very nice. I asked if I could see my detailed car first and he located it and was happy to show it to me. I was amazed how clean my car was!!!It was like having a new car once again!! Then after checking out my car Frank brought me over to the cashier who was the friendliest women I had encountered in forever, so full of joy and gratitude and letting her customers know that it is people like us that keep her employed. The service here is 1st class and all the people I came in contact with were so professional and so friendly!!! Will recommend to anyone who ask where they should go for great service.

dscull7437

Jan 13, 2015

I have driven a GMC Yukon since I purchased it new in 1999. It only has about 89,000 miles on it, so it was very hard to replace this vehicle. I noticed that Costco had a special purchase program with GM, so I investigated this program at Huffine's with a service technician, Scott Orlowski, a friend of mine. Scott arranged for me to have a meeting with a representative of the Sales Department, John Tynan. John offered me the opportunity to test drive a Tahoe for about 5 days to appreciate the new features of a 2015 Tahoe. After the test drive, I thought about my new vehicle needs for a few weeks and went back to the dealership to talk with John. He was out ill for a few days, so Scott arranged for me to talk to Mark Ackerman. Mark made the purchase of my new Tahoe very hassle free. He found me the Tahoe that I wanted and delivered it the next day.

jmh23

Jan 9, 2015

Ryan was fantastic. He was honest, straightforward and kept me up to date as things went on. The check out process was smooth and quick. This type of overall service is what people need.

gmdTX

Jan 3, 2015

I just purchased a 2015 Chevy Traverse LS. My salesman was Steven Webber. He was a good listener, and thus helped me identify the vehicle that would best fitmy needs, and replace my beloved 2001 Chevy Tahoe. I dont want to imply thathe was low key, but he was not a high pressure salesman. I felt very comfortabledealing with him, and would do so again, and also recommend him to friends. Steve, thanks for a great sales experience.

CAW1Bear

Dec 28, 2014

I purchased a 2014 Chevrolet Sonic LT Sedan in August of 2014. The vehicle was awesome as Chevrolets are, but a Sedan was not my car of choice. After only owning this vehicle for only 5 months I guessed there was no way I could trade out of it without raising my payment a massive amount and having to put a lot of cash down. I was wrong. I went to see Mark Ackerman who I have dealt with solely for years and to my amazement I was able to get out of the 2014 Chevrolet Sonic Lt Sedan into a 2014 Chevrolet Sonic LT Hatchback. I LOVE Mark and my Sonic. Mark has always been able to work with me and to get me into the vehicle I really enjoyed. I would recommend Mark and Huffine's to anyone who wants to be treated as family. Carolyn A. Wernet

dakny

Dec 24, 2014

I was there this morning for my oil change and tire repair. Keith Overturf is always very professional and friendly. Melva as usual always is such a pleasure to see, she always greets you with a smile,and makes you feel like you are welcomed there and that you are special. Way to go Melva.

MichaelCal

Dec 18, 2014

I really enjoy coming to this service area to be welcomed by name and sincere smiles. Reggie has been our service manger for over 3 years and Ms. Melva is always ready to answer any question and solve any problems. She is getting ready to celebrate 15 years at this dealership and Mr. Reggie about 12 years. That says a lot about this location to where they can retain such quality service managers.

kishoreb

Dec 12, 2014

I have purchased 2 cars from this dealership where the sales team and management are honest.I had a recall on my chev 2001 Malibu and called service dept and Ms Susie picked up and told me part was not available and she will call me once she gets it.She promptly called me to fix an appt and worked with me around my schedule.She got the recall fixed fast.Pl think of it why would a dealer call on a 13yrs old car and still provide great service.That is Huffines who always do that.Car buyers must just go and but their cars and also get serviced there with Ms Susie.Cashier Shirley will ensure you have yr coffee while you wait with a smile.Susie gets 5 star and Blessings Kishore

carlsonfj

Dec 5, 2014

I HAVE A 2002 SILVERADO PICKUP WITH 262,000 MILES WHICH I'M VERY FOND OF BUT WAS EXPERIENCING DEGRADING PERFORMANCE. YESTERDAY, WHILE TRAVELLING BACK HOME TO ROWLETT IT DIED ON ME. I DO NOT LIVE IN THE PLANO AREA BUT WITH THE HELP OF GOOGLE I LOCATED THE NEAREST CHEVEY SHOP WHICH WAS RAY HUFFINES PLANO. UPON ARRIVING, I WAS OVERWHELMED BY THE FRIENDLYNESS AND PROFESSIONALISM OF THE STAFF AND THEY DISCOVERED MY PROBLEM AND FIXED IT AND QUITE FRANKLY, THE TRUCK RUNS AS WELL AS OR EVEN BETTER THAN WHEN I BOUGHT IT 12 YEARS AGO. HOORAY FOR HUFFINES AND THE LORD WHO BROUGHT ME HERE!

madisonwebb

Nov 28, 2014

I have had great experiences with Chevrolet Huffines and I can't say that I have ever had a bad experience working with the employees of Huffines. I have a 2015 Tahoe and anything that I have needed fixed or worked on, from oil changes to tire pressure, they have always been there to lend a helping hand. Such a great group of people to work with and take care of my vehicle.

Disney95

Nov 12, 2014

I have been nothing but happy with the exceptional service I have received from Reggie. He always makes sure that I am completly satisfied. Service with a smile and professionalism at its best. I bought my car at Huffines in Lewisville but consider Huffines my dealer for any work on my new car! He is the best! Thank you Reggie!

sfrivers

Nov 5, 2014

Always great service and friendly people when I go every time. I have been going to this dealership for more than 4 years and have never had a problem they could not solve.

jack.english.161

Oct 23, 2014

We went to Huffines Chevrolet looking for a new car. We found our New Car in the form of a 2015 Traverse. The whole experience was very pleasant. There was never any pressure to buy from this dealership. All of the employees that we encountered were very friendly and courteous. All displayed a genuine interest in helping with our questions and trying to meet our needs. Mark Ackerman was especially helpful. I would readily do business with them again.

Bemie47

Oct 15, 2014

We count on Huffines Chevrolet and Chrysler/Jeep to keep our business and personal vehicles serviced and running because of their product quality, service, friendliness, integrity, trustworthiness and dependability.

huffy6042

Oct 9, 2014

We came in to pick up the car on 10/06/2014. We appreciate the excellent customer service provided by melva walton while checking out . We highly recommend this service center.

faye.h.sparks.3

Oct 1, 2014

Andres was very professional and worked hard to find me the car I wanted. I would definitely buy another car from him. And Huffines was a great dealership to work with too.

Lindberg4

Sep 23, 2014

I have been bringing my Suburbans to Huffines since 2000. Reggie always provides excellent service. I appreciate his honesty and the way he follows up when needed. Melva always has a smile when I am checking out. I appreciate her up-beat attitude.

dakny07081955

Sep 18, 2014

, Keith Overturf, Melva Walton, Steve Gandy made my service visit one of the most pleasant experiences. They all provide excellent customer service. Thank you all.

pepappa

Sep 18, 2014

Susie in the service department was professional and courteous!!! and when I checked out with Melva, the professionalism and courteous continued.. I can see that the dealership is well run, from the service end!!!

samann

Sep 18, 2014

Great service with a smile every time for the last 12 years I have used Huffines Chevrolet.Honest, very knowledgeable, friendly, and efficient describes everyone I encounter every visit. Thank you for this great service and sense of community with familiar faces over the years.

marywfrank

Sep 17, 2014

Ms Walton has a very good Customer Service attitude for this place. She will uplift your spirits and make sure that everything is proper on your papers. I was ready for my car and was about to pay just what the papers stated. But, Ms Walton made it a point to ask me if if the paperwork was correct and the quoted price was what was in front of me. Thanks to her, I stopped to look and saw that I was about to pay for a service that I had a warranty covering. Thank You very much Ms Walton. She also had plenty of laughter and Praise to go along with the transaction. She made my already "Good Day" even "Better". Thank You. Jocelyn Duncan/Mary Frank

angelbear_80

Sep 15, 2014

My car wasn't running quite right so I took it in to get it checked it out. Service was great and the wait wasn't too bad for just showing up. Ryan & Cynthia got me going with little pain!! :)

Gregtdunn

Sep 12, 2014

Ryan Knowles and Melva Watson took great care of me and my car. They are friendly, efficient, and customer-service oriented. I highly recommend this service center.

mrtrennisd

Sep 9, 2014

Very satisfied with service from the front door all the way to the cashier's desk. Personally, I could not be happier with my visit.

megan.muzzin

Sep 8, 2014

This was my first time at this dealership and I was bringing my Chevy Cobalt in for a recall. They had my part already and finished it in a day. Best service I have had in awhile at a car dealership. I highly recommend this place for its fast service and friendly staff!

Tmastin

Sep 5, 2014

Melva and Susie took such great care of me. My repairs were made quickly and my wait time was minimal. I will definitely recommend Huffines and when it comes time to replace my car, I will most certainly be shopping on the Huffines lot.

depotemra

Sep 4, 2014

When I have to go to the service department at Huffines to pick up one of my vehicles, I am so happy to see when Melva is working. She is responsive, friendly, and just an overall sweet person.. She definitely knows what needs to be done. Thank you Melva!!

PAULPK1

Sep 4, 2014

Frank Conti continues to be the best in the field of Service Writer/Technicians. Frank is always willing to go the extra mile to resolve complex issues in an expeditious manner. Franks knowledge of the Industry and subsequent requirements separate him from the field. Frank remains a highly valued Team member in the Huffines Family...Franks care and personality are superior and he's a pleasure to work with.

paulrector

Sep 4, 2014

I have been a customer since 1997 and Frank Conti and Melva Walton have always taken care of me!I hate to say it but sometimes I wish my car would have a problem just so I could go and see them! In this industry it is a joy to have complete faith in your dealership and I share that with everyone looking for good service. I only have one thing to say give them a RAISE!

corky.newton.9

Sep 3, 2014

Great service and a wonderful person to have interfacing with your customers!! I always enjoy the visits to your dealership and the chance to converse with Melva and the rest of your service staff.

jonathan2004

Sep 3, 2014

I have been in the retail car business for over 20 years and the level of service that Huffines Chevrolet Plano continues to amaze me. Frank Conti in particular is a notch above them all. Frank has continued to provide incredible service through all the vehicles I have owned. I highly recommend Frank and the other service professionals at Huffines to all my friends, family, and clients.

april.d.franks

Sep 2, 2014

Both Ritchie and Travis were really sweet. My first car purchase at Herb Easily in Wichita Falls, TX did not go so well and left me with a poor taste in my mouth about buying new cars. Coming to Huffines really changed my mind about salesmen. I just purchased my 2014 Camaro from them. I have fun driving it and can't wait to show it off to all my family and friends. Thanks guys!

celane51

Sep 2, 2014

Keith & Melva are a great team. Always friendly and helpful, honest and trustworthy. so much fun to work with. Their the best. Won' go anywhere else. Past 15 years!!C. E. Lane, The lane Law Firm

CAW1Bear

Sep 1, 2014

I have purchased several cars from Mark in the past years. Mark has always worked hard to put me into the vehicle that I needed at the time and it was pain free. You can tell him what you want and the price range/payment that you need and he meets those guidelines 100%. Even if I relocated out of Texas I would still return to Huffine's to work with Mark again.

tom.keeling.54

Sep 1, 2014

Both sales and service team provided a seamless, synergistic approach to the new car buying process. Very apparent the Huffines' dealerships are in this for the long haul, and focus on making you a repeat customer. Thanks to you all.

dlebron2

Aug 29, 2014

Best people that I've been to when it comes to service. Told me it might take two hours and I was out in less than one hour. Super quick and amazing. Keep up the hard work.

elbi11

Aug 28, 2014

I was looking for a specific vehicle, and after visiting another dealership with a less than optimal experience, it was so refreshing to visit Huffines Chevrolet. Being from the midwest and being part of a GM family, my family has had great experiences with their local dealerships that we have gotten cars from in the past and being relatively new to Texas and in a crunch to get a new car, I was so glad to have found Huffines Chevrolet. It had the family atmosphere, the caring support, and went the extra mile to make sure my questions were answered and I was taken care of. I really appreciate all that they did and will definitely be recommending others to visit if looking for a new car!

flymysky

Aug 28, 2014

Thanks for the quality of service for my Saturn Sky recall for the ignition switch replacement. Keith was very professional and answered all of my questions. Now I know where I can bring my Sky for servicing since I had a bad experience at Ewing dealership. Thanks again Keith and Huffines

txstorm

Aug 27, 2014

Thanks to all that worked on my Saturn. The car was giving off gas fumes and didhave a recall on the fuel pump module. Keith was very helpful.The car was fixed in just a few hours. Parts for other recalls are on order.So nice to have the shuttle service. the driver (Ricky) was very nice.I had a very nice experience with Huffines and all employees. Highly recommended!Thank you!

The_Man00

Aug 25, 2014

Oil change $$ which included 32 Point Inspection free: Minimal wait with expert service with a smile. Melva was pleasant to talk to and gave the place "Home Sweet Home" feeling. Thanks to all whommade it a pleasant experience.

jrntex

Aug 24, 2014

Have always had good experiences with Melva and Keith. Feel like their family. Melva had my car up so fast, the blue tooth took over my phone call. Made me smile. But what else could I have expected. Thanks Guys.

micknlynn

Aug 21, 2014

Recently our family decided our midsize SUV was just not a good fit for our family and our current lifestyle. We did a lot of research on size, gas mileage, options, standards, ratings and reviews and narrowed our search down to a few options. One at the top of the list was a new 2015 Suburban. Our family has not previously owned a Chevy vehicle so were unsure what to expect. Our last 2 family vehicle purchases had not been good experiences and honestly left us absolutely dreading the idea of taking a Saturday evening to make this purchase. We figured we would absolutely have to drag the purchase out to several weekends and several dealerships to get the right purchase at the right deal. So after forcing ourselves to make the trip we were expecting a long drawn out exhausting trip. Instead what we experienced was an absolutely easy, smooth, exciting purchase with only one stop. Our first stop at Ray Huffines proved to be the best decision we could have made. We were approached by our Sales Rep Ritchie in the parking lot. He was professional but friendly and not pushy. He was quick to ask what we were looking for and what we were interested in. He took what we provided and suggested a test drive. We test drove a fully loaded 2015. It was a GREAT ride, but was more than what we were looking for. Instead of pushing for an up sale and running us off (which is exactly what would have happened if he pressured us), Richie took the time after the test drive to talk with us about exactly our needs, wants, and priorities. He then went about looking at our options and walking through them with us. He even went out in the pouring rain to bring up several of the vehicles on the lot so we could see the options in person. After a quick look at a few we found exactly what we were looking for and wanted. He made the entire process smooth. He quickly transitioned us to the finance department where we again have had very bad experiences in previous purchases (Not Chevrolet) but everything went smoothly. There were no hidden agendas, no silly games on pricing, extras, etc. We were so impressed with their straight forward honesty. Jas was fantastic to work with, especially after a long day. It was amazing to us that such a large purchase went so well. We love our new Suburban, our boys LOVE our new Suburban and we will definitely recommend Huffines and their staff! Thank you so much for helping us with such a major family purchase to make the right decision for us.

Don Baird

Aug 20, 2014

Hey, your service and employees are great, fixed the problem in half of the time I expected, additional checks on the vehicles, tires, oil, etc., you know makes a person proud to see someone who cares. Second time dealing with J R, first with Melva, both outstanding employees as well as the rest of your staff, you have my 5 star rating for sure. I never had a problem with my recall problem, couldn't have had nicer people to fix it.

steve.frederickson

Aug 19, 2014

My check engine light came on so I brought my car in for service. Susie took care of everything and even got me a car to drive for the day! Everything turned out great.I came to pick up my car on my lunch break. Melva had me out the door and back in my car in less than five minutes! Thanks Ray Huffines!

reverett

Aug 15, 2014

I've had the best service from this dealership for over 17 years living in the Plano area. I would recommend this service center to anyone.

Janie Crelin

Aug 15, 2014

Long story short: Major family emergency. Had to drive to Amarillo. My dad had been admitted to icu. Needed oil change first. Very long line. Asked for reputable quick lube for one time. Huffines slipped me in line in order to protect my safety and my car. The ladies at the counter were sympathetic and kind, assuring me they would pray for us. We nearly lost him! Five and a half months later, Daddy is very close to being out of the acute care and moving to rehab hospital! I'm back at Huffines for another oil change. ...this time patiently waiting my turn!

vincent.l.smith

Aug 12, 2014

Ive had the best service from this dealership that i have ever had in the 35 years of owning a car. I would recommend this place to everyone I know.

lfmerrell

Aug 10, 2014

My interaction was with Mr Lopez, Mr Ryan and Shirley in the cashier section.All were peasant to deal with, answered questions and promptly returned phone calls.Autos serviced were purchased new in appropriate year. Chevy Volt 2014 and 8,200 miles and a Pontiac Aztek 142,000 miles. This was the first vehicle repair service call on the Aztek.The Volt service call was in response to a self noticed warning light and an OnStar eMail, the Aztek due to understood wear and tear.All, Mr Lopez, Ryan and Shirley, have very excellent interpersonal skills.LFM

GLDaven

Aug 8, 2014

Thank you Keith, Melva and Cynthia for your exemplary customer service and caring attitude for me and my family! You all are definitely the BEST!!

Kenneth623

Aug 5, 2014

Melva, is a great person to work with as a cashier for Huffines Chevrolet. She is very professional, quick, friendly person to work with. Sincerely, Kenneth Henneberger

karin.s.beck

Aug 2, 2014

I go to Huffines for all my car service needs. This past Saturday I needed an oil change and state inspection. I showed up early to get my car worked on early and was greeted by Susie. She is always such a pleasure to deal with and I know I will be given a heads up on any costs or items that need further consideration. The team at Huffines really knows how to make any service needs a none stressful pleasant experience. I won't take my car any place else. Thanks also to Shirley at check out. She always makes the check out process smooth and efficient once our car is ready.

akatre11

Jul 26, 2014

There are closer Chevy dealerships to me, but I will always come here! The service has always been extraordinary. I used to own an older Chevy 2005 Silverado. Roy, (who is no longer there) Frank and Keith have always done a great job at helping me. They are always honest and up front when it comes to service and things needed on my old truck. They have gone above and beyond when it comes to assistance and service. I also recently bought a new 2014 Chevy Silverado, which is awesome! There were a few little things wrong in the beginning, but Brett took care of it with no problem. Its guys like this, which makes a good team and service. AJ in finance was very helpful and open about the process as well. I couldnt be happier with the way things work! I will definitely recommend this dealership, and will come back next time, when Im looking for a new Chevy!

runrmom63

Jul 22, 2014

I have an '06 Saturn and Huffines has serviced my car since Saturn closed. I am very happy with the service I receive and with the friendliness and honesty of the staff at Huffines.

Debbelyeu

Jul 21, 2014

Frank was very friendly and took the time to see that my problem was covered by warranty. The shuttle service driver was also very nice.

Jquillon

Jul 19, 2014

They did a great job and finished within the quoted time frame. Everyone was very nice and I will be coming back in the future!

msshady11

Jul 19, 2014

Ryan gave me excellent service! He was very attentive, professional and made sure I understood all of my options. And to complete my visit, Shirley the cashier followed it up with a smile and very pleasant personality. I will definitely return to this location for service in the future!

Sue Carter

Jul 18, 2014

Ms. Walton was a very nice and professional lady. I'll look forward to seeing her the next time I get my oil changed. The office is very clean and the coffee is good.

KLSteele

Jul 16, 2014

I always enjoy going to Huffines to have my SUV serviced. The Customer Service Department is great, and the always get you taken care of quickly.Iit is always a pleasure talking with Melva. I have know her for several years and never once have I seen her not smiling and talking and laughing with the Customers. It is a shame you don't have more employees like her.

suziepcr

Jul 14, 2014

I have been a service department customer for at least 8 years, and I have always received outstanding customer service.I highly recommend--can't imagine taking my vehicle anywhere else.

Bill Golden

Jul 11, 2014

I have always enjoyed the service and sense of caring at this dealership. Susie has always been great and helpful and makes the stop seem like a visit with old friends.Shirley followed up with a very Big Thank You and pleasant words to end my day.Great Experience.. Caring Service

gerjill

Jul 8, 2014

Very quick and professional service, will use Huffines for all my service needs. I was in and out in less than an hour for new car service (oil change, tire roatation and 32 point inspection). Melva was very pleasant and friendly.

elisej_tx

Jul 7, 2014

As I have come to expect, I get wonderful service from Huffhines. From coupons, to service to check out with Melva, they all keep my 2002 Saturn running great. Congratulations on passing your certification exam, Melva.

iamrocketgirl

Jul 7, 2014

Overall I am pleased with my first service experience at Huffines. My service adviser alerted me to a couple of items that I was not aware of. He also suggested I get my first oil change and tire rotation which was free. I did wait for two hours which I thought was a little long. The waiting room was comfortable and bright. And my cashier, Melva, was pleasant and friendly.

KendraBen

Jul 2, 2014

Who can ask for a better service department. JR Lopez is the best, the service is excellent. My car service repair for 3 years and counting. Never taken advantage of, and what's needed done is done. Very honest, very reliable service department. JR is the best...

kburoker

Jun 30, 2014

I trust the work, enjoy the people, and wouldn't take my Camaro anywhere else! I appreciate the fact that the only service recommended is what is necessary. If something can wait to be done, that is what I am told & not pressured to do unnecessary work. I also look forward to Shirley's friendly smile & happy demeanor.

myoldcar

Jun 24, 2014

My wife and I purchased a 2000 Chevrolet Suburban at Huffines of Plano in November of 1999 and we are still driving it. The vehicle is still in great shape and it still runs like it did over 14 years ago. This we attribute in large part to the excellent service we have always received at Huffines.We have never taken the Suburban anywhere but Huffines for service and we have always taken it in for the scheduled maintenance. Jerry Taylor was our service representative for years until he moved over to the body shop. Jerry was always extremely competent and friendly and we were always confident that he would not recommend something that was not needed. He was totally honest and we trusted him completely.When Jerry moved over to the body shop, he recommended Frank Conti to us and we have been equally pleased with him. We trust him and his advice just as we did when Jerry was our service rep and we will continue to trust him to keep our vehicle in good shape. Frank is very knowledgeable and easy to talk to and we always feel comfortable taking our car to him.Melva Walton has waited on us more often than not when we paid our bill and she has always been very friendly and personable. She is very competent and we have always enjoyed being waited on by her. Just like thew other Huffines employees that we have dealt with, Melva helps to make the visit pleasant.

nicolewrobinson

Jun 23, 2014

The service at Huffines Plano is top notch! It is always exciting to drive up, and immediately be met by your service consultant. I didn't have a long wait, and I appreciate service with a smile.

sherlock1

Jun 23, 2014

Always helpful and smiling in Customer Service - Melva Walton is a fantastic employee! She always recognizes me by name.Happy Birthday Melva! Enjoy your special day!Ted Sealey

Danie C

Jun 14, 2014

I was always told to stay away from dealerships when I need work done on my Chevy because they were . I've been told that they were expensive, the labor was through the roof and the people weren't that friendly. I am here to say that those are all LIES when it comes to Ray Huffines Chevrolet and their staff! They are AMAZINGLY AWESOME! Keith takes care of me EVERY TIME I go and he makes sure I know everything I need to know to make the best decisions for my car...and my pocketbook. Had I not been ill informed about going to a dealership for service 2 years ago, I wouldn't have had to replace my brakes and rotors...again...in less than 2 years...Happy Birthday to me. -_- SMH. Even after Keith is done working his automotive magic the cashiers continue the level of AWESOMENESS that Keith starts. Cynthia felt my pain during the foolishness I was confronted with when trying to pay. She was all smiles the entire time I was at her desk dealing with it and that made the situation that less annoying. Once I finally got it together Dimen was available to assist me and she was AWESOME too! She got everything processed at lightening speed! I LOVE RAY HUFFINES!

kbeattie56

Jun 13, 2014

Thank you to Susie Frasier for excellent communication so we knew when the recall parts were in and could schedule the work. I appreciate how she wanted to save us money by completing the recall fixes first in hopes that one of them would fix our stuck ignition key problem. We still had to have additional work done to fix the key problem but it was worth a try. Susie is good at explaining and answering my questions, too. She has a warm and friendly manner as does the cashier, Melva Walton.

mrsw88

Jun 9, 2014

Frank is the BEST service advisor. During the recall, he went above and beyond to provide exceptional service for me. I am new to Texas and did not purchase my car from Huffines, but he treated me as if he had known me for years. Thanks to Frank, when I purchase a new vehicle, I will be coming back to Huffines!

jarich3

Jun 7, 2014

Gary was great to work with. Told him what I wanted and how much I wanted to pay..drove off the lot that day. Thanks!

JulieChronis

Jun 6, 2014

The ladies I worked with were very helpful in accommodating my hectic schedule and service needs. I appreciate their assistance and recommend Huffines to others.

aananian1

Jun 5, 2014

We looked around and decided on a 2015 Chevrolet Suburban for our new bigger family. They were able to order the exact model with all the extras we wanted. Mark Ackerman updated us along the way regarding delivery date. When my wife's sister and kids came in town during is time, they offered us a loaner suburban to help shuttle everyone around until our new suburban arrive. The suburban drives great and we are pleased with the whole experience. Thanks

bgt1

Jun 3, 2014

We have had our Suburban service at Huffines for 13 years. We've got over 213K+ miles and still going strong. Reggie has always been helpful.

gilmcguire

Jun 3, 2014

I went to this dealership May 19th and got my daughters vehicle serviced and they did a great job, while waiting I walked around the lot and dreamed of what new vehicle where out there now, I meet Steve Barnes (did a great job) he showed me around and we came up with the Chevy Malibu, however we could not come to a good payment plane for me at that time, so I thanked him and Jay for working with me. May 23, I came back to the service department to get my Chevy Cruze serviced, and again meet up with Steve, and we looked at some other options and at that time they send Bryce out to help Steve in getting a sale, (Bryce was very helpful, however, not really needed at that time, But I do want to say thank-you to Bryce for all the input he gave us.) Anyway, we worked out a deal on a New Chevy Cruze, did all the paperwork, however, the car was at an other lot so I was to pick it up on Saturday, but Steve call and told me that that car was already sold, so I went back down on Saturday morning to fine out what was going on, and again Steve and I walked around the lot and came across 2 Chevy Malibu's that I liked one Champaign color the other a White color, ( Hind sight, I should have taken the Champaign color it had a few more options like XM radio, which I thought the White one had also, but does NOT have, oh well it saves me some money in the long run.) Anyway, I ask Steve about a lease that I just seen on TV for $249 for 36 months, so he talked with Sean the (Birthday Boy) and he came out and said they can do a lease for $261 a month for 39 months which was OK with me, however, since I was there Friday for another car and did all the paperwork for that vehicle and to find out it was already sold, I asked if they could tined the car windows on the White Chevy Malibu, for my time I spend there at the dealership, and they agreed to that. So we made the deal, at the time we where doing the closing deal Steve had another one of his customers come back, and that is where Bryce stepped in and helped to deliver the Chevy Malibu, and walked me through of all the options on the car and help me to get the On-Star hooked up. On Tuesday, I got the windows tined, during the time that was getting done they let me have a loner car. I just want to say a BIG Thank-You to everyone that helped make this deal!

daddygee

May 30, 2014

I was very pleased with Frank Conti and Dimen's responses to my requests. It was an overall good experience. I would gladly recommend the service department to my friends and family.

EQQ397

May 30, 2014

Susie Frazier and Melva Walton were very friendly and the service I received was excellent. I was in and out of the dealership in less than 30 minutes.

jmh23

May 30, 2014

I always bring my Chevy's to Huffines in Plano for service because not only are the service managers friendly, honest and quick, so is the cashier staff and parts team. There is no other place I will bring my vehicles than Huffines...

Burchfro

May 29, 2014

My overall first experience with this Dealership was great. From the Service Guy (JR) through the closing transaction... Cynthia and the other ladies made me smile, with their friendly and humorous personalities. I would certainly consider buying my next Tahoe or Vette from this dealership. Thank you.

Ckethley

May 28, 2014

Every time I go to this dealership for service, I feel like I'm a burden on them. I pull in and the service team looks at me like I'm out of place and don't belong. Honestly if I didn't spend additional money when I purchased my truck to have them service my vehicle for the first 60000 miles, if take it somewhere else. I have been going here for 18 months and each time is the exact same. I used to work for a competing dealership and we used to have meetings specifically about how to make the customer feel welcome and part of the family. I've never written a review, nor have I expressed my dissatisfaction before (because I'm stuck with their crappy service since I've already paid for service) but today really grinded my gears. The checkout gal, name starts with an M, is always super sweet and willing to help, but by the time I get to her, the damage is done and she can't do much to remediate the situation.

gilmcguire

May 26, 2014

This was my second visit to this service center, I worked with J R to get my Chevy Cruze serviced and look over so I can take it on a road trip, J R was very helpful and got my car in and out with in the time promised, Melva Walton was very helpful in explaining my bill, and she was very friendly and helpful (BIG smile on her face) to me and others that came in. Thank-you for your fast and friendly service!

caddmantx

May 25, 2014

Vehicles need service and it is not something I look forward to but this service center makes it less of a chore. Susie Frazier has always made me feel welcome and usually remembers our last conversation even when I do not.Melva Walton made the part where I have to hand over my money less painful. In this case most of the work was under warrantee but she still made me laugh even while signing on the CC receipt. If you have to get your car serviced or repaired it's nice to be able to laugh through the ordeal.

clewis6871

May 25, 2014

I started going to the Huffines service center in Plano, TX in 2009 because they are the official Saturn repair place in Dallas. I am so grateful to be directed there, as the service has always been perfect.I know nothing about car repair. I went there today for the 60,000 mile maintenance, and (because of "Car Talk" and other advisors), thought I needed new brake pads, timing belt, and other expensive maintenance. Frank Conti was my service manager, and he advised that I wait for the diagnostics before making any decisions. I planned on spending $1500 and the service was less than $350. Everyone at Huffines is great, but Frank gives the kind of customer service that makes women who know nothing about car repair feel secure. Bravo, Frank.At check-out, Shirley was personable and funny. My loyalty to Huffines is absolute.

tanniman26

May 24, 2014

My visit was a very good one, the workers were very nice to me and assisting me in every possible way. This is the why, I came here because of beautiful people like Ms. Melva Walton and Mr. Keith Overturf. there sweetie attitude.Thanks Chevrolet and its Staff

dongood

May 23, 2014

Melva Walton, such a kind, courteous lady. She reviewed the two work orders I had and double checked them for price accuracy and made sure she rang them up accurately. Thought I had been dealing with my grandmother. Very nice experience at the cashier.

DogsAreKing

May 22, 2014

I brought my 2500 HD pickup in for a regular oil and filter change and tire rotation. My service advisor (Susie) was friendly and knowledgeable. When check out time arrived, the cashier (Shirley) was efficient and extremely friendly. Friendly, knowledgeable, and efficient personnel combined with fair pricing continues to bring me back to Huffines.Jim H.

dustyrhodes011

May 22, 2014

Superior friendliness and service. from both Susie and Melva. We have known Susie for 8 years - bought two vehicles from her. We wouldn't buy from anyone else. When she moved to service, we moved with her and will only deal with her when we return to Huffines. She is a true professional - always works well with us as customers. When we brought my vehicle for service this week, Melva also helped me while I was there. She went beyond "the call of duty" and made me feel like a VIP. I will continue to return to Huffines because of the outstanding service that I receive and the kindness that both Susie and Melva extended to me.

jpvsrv

May 21, 2014

J R always dose a really good job of taking my car and looks after what is best for me. I have been coming to Ray Chevrolet service for 28 years and JR continues the fine service and attention I have gotten through the years. I frequently recommend your service to others and J R is the reason I do that.Melva is always so pleasant and cheery when I come in, it makes me feel like my business is appreciated. She is a real asset to your organization.Jack Vipond972-964-5555

PennyBoyle

May 21, 2014

I have been coming to Huffines in Plano for 12 years and Reggie has been my service guy for 12 years! He is knowledgeable, friendly and tries to help me as much as he possibly can. In my opinion, there is no one better than Reggie!Melva is always helpful, friendly and prompt.Because of Reggie and Melva I actually enjoy coming to have my "Burb" serviced. Sincerely,Penny Boyle

DiPeterson

May 20, 2014

I appreciate the service I receive from Huffines Chevrolet, Plano. Reggie always does a very thorough job of checking what service my Saturn Vue needs as scheduled. He is also very conscientious of any other issues found and works to find the best cost solution. I have made him promise me that he will remain at this location as long as I have a GM car or I will hunt him down! Melva does a great job going over the paperwork at the cashier desk. All the staff is very friendly. That helps make having my car serviced a much more pleasant experience.

chuckannw

May 19, 2014

Huffines Chevrolet Service Department turned an oil change into a refreshing experience. From the call I made to get an estimate to the check out experience with Shirley, my cashier, I was treated with grace and respect. The price was almost 30% lower than the quote from a local oil change franchise store. The 32 point inspection was a welcomed and appreciated bonus. It actually costs less to go first class!

dbrown_st

May 19, 2014

I was having an issue with the transmission on my Saturn Vue. The Saturn website recommended that I take my car to Huffines. (I usually take my car to Reliable in Richardson for service.) I am very happy that I went to Huffines. My Service Advisor Susie was very knowledgeable and helpful. She didn't try to sell me services that I did not need. She communicated with me about the status of my vehicle without me having to ask. I was quite pleased. I even found that the cashier Shirley was very nice and helpful. Overall I found Huffines more like a neighborhood shop than your typical dealership service center. I will definitely use Huffines for my future vehicle service needs.

cabby5631

May 17, 2014

the dealership was closed to my house the people there were very helpful and polite it did not take very long for them to repair my car and the price was reasonable

BillStoffregen

May 13, 2014

Keith did his usual good service and Frank made sure everything was acceptable. Shirley very effeciently took my money made it a pleasureable experience.BHS

bridgerich

May 11, 2014

I could not be more pleased with the service I received from Frank C. and the crew at Huffines! The entire experience with Huffines in General was wonderful - the web check in was simple and awesome, and everyone was very friendly and helpful when I dropped my car off. Frank talked straight, was informative, and always humored my (many) random questions about the repair. It was a warranty repair, but I was also pleasantly surprised that I received a nice, new loaner without having to ask. I knew that the repair would involve a fairly extensive amount of labor, so I told Frank when I dropped it off that I wasn't concerned about the time frame, as long as expectations were communicated. He went above and beyond with keeping me updated and managing my expectations with the repair. I always appreciated knowing what the progress was and trusted that they were taking their time (meaning, the RIGHT amount of time) to make sure the repair was done correctly the first time. The cherry on this spectacular service sundae was when I picked up my car, they took care to make it look just as good (if not better) than it did when I dropped it off. It's obvious that everyone at Huffines - from Shirley the cheerful cashier to Andre the masterful mechanic that took apart & reassembled my car - has a passion for what they do and really care about providing excellent service to customers. No one LIKES to have to bring their car in for repairs, but if it happens again, I know I can count on Huffines to at least make it as pleasant as possible. THANK YOU!

yoder7

May 11, 2014

Keith is honest, efficient, and very helpful. I always feel like he is listening and truly trying to help me. The service is fast and professional. I am usually uncomfortable at service garages, but I am at ease at Huffines. Melva, the cashier, makes a great last impression. She is a ray of sunshine!

Grady99

May 10, 2014

The service team is always prompt and knowledgeable. I had an electrical problem with the air conditioning system, which is difficult to find and it was treated and the cashier was very friendly while I waited. Thank you to all concerned.

BrantleyL1

May 9, 2014

Ryan communicated effectively and promptly. I was actually expecting the service to take much longer, but Ryan called very quickly and explained what needed to be done.

etem

May 9, 2014

I would like to thank Ryan for his kind attitude and his advise on what needs to be done and/or replaced for secure driving. Also, I would like to thank Shirley for her politeness and sincere conversation while making a payment.

recruiterl

May 9, 2014

Melva cracks me up. She always remembers me and has something nice to say. I tell her i looklike Tom Cruise and she agrees.

sandy848424

May 9, 2014

Reggie did an excellent job at keeping me informed and updated on the progress of my car. Reggie always got back with me regarding pricing and what was best for the repairs and what was covered under warranty. The service center was clean and well kept. The waiting area has comfortable seating and very clean. Melva the cashier was very prompt in greeting me and very cheerful. In all Huffines Plano is the place I will always take my camaro back to.

dusty103

May 8, 2014

Have been dealing with Huffhines for many years. Susie was very professional, friendly, and enjoyable to interact with in resolving my service. Shirley at the cashier was also very nice. Would enjoy seeing them again.Dustin Koellhoffer

jmbar55

May 7, 2014

My 2008 Silverado was stalling, I spoke to several mechanics before taking it in to Huffines. They had it repaired and ready to pick up in less than a day. On top of that it was covered under the 8 year emissions warranty that I did not know I had. They are great!!!

kdriffe

May 7, 2014

I haven't been very gentle with the keys to my 2005 Equinox, so they are extremely worn, to the point where I had trouble getting my car to start. At first I visited the Stonebriar Chevrolet parts department, where I left feeling like a nuisance. I visited my local auto shop (Frisco Automotive) and they recommended that we give Huffines in Plano a try. During my first visit, Mike Massey found the same issue that Stonebriar found - my keycode was not in the Chevrolet system, so it looked like I'd need a new lock cylinder. Mike was extremely helpful, although we didn't come to a resolution. I decided to have Huffines replace my lock cylinder.Enter Keith. Although it took a couple days, Keith went ABOVE AND BEYOND in trying to obtain my car's key code - and he located it! Instead of spending several hundred dollars to have my lock cylinder replaced, I only had to pay for the key code search and the new keys - under $100!Check out was a breeze as well. Melva was pleasant and helpful and the valet had my car pulled up and ready to go as soon as I cashed out.Thank you Huffines Service Department for such incredible service!!!! I promise that we'll be back!

1972bart

May 6, 2014

J R Lopez and Melva Walton are a great asset to your organization. I live quite a ways from your shop (near Galleria) but it is worth the distance to deal with people like J R and Melva. They are a "keeper"

Artistboy73

May 6, 2014

Had a service issue with my 2012 Chevy Cruise. Ray Huffines Chevrolet Plano - Service Center made my experience easy and I would highly recommend this service center!

dana.fergiep

May 6, 2014

Excellent Salesman. Very friendly and concerned about purchase. My second time I have purchased a vehicle from Paul Sentkas. Huffines is a leader in car sales.

MyMalibu01

May 5, 2014

I always experience great Customer Service at the Plano Service Center. The employees are informative and the service is quick. This is my 4th visit and the Service is consistent.

meburley

May 2, 2014

Got my car in at 8:30am..today..they took me to work, came back to pick me up at 3pm..my choice..My car was repaired, new water pump..under warranty..No Fuss No Problem.. Love their Employees, MS Frasier is a doll. My second time needing their help and again they were FANTASTIC..will always be using their facility as long as I own my Malibu LXT..Love my car..

amywrea

May 1, 2014

Keith and Melva took great care of us on our visit. Very friendly, courteous and timely. We will be back next time we need service

kedwards123

Apr 30, 2014

Building good relationships with customers, & maintaining a customer friendly process, that's what I call excellent customer service. 5 words. Keep up the good work!

dparnin

Apr 28, 2014

Even though my Equinox was purchased from Stonebriar Chevrolet in Frisco, Huffines has a superior service department. Next time I'll purchase from Huffines as I have always done since 1991 (except the last time).

prcj

Apr 28, 2014

THE Friend lyness and response is very good over all help in my request for service on oil change and tire roation took a veryshort timeThank You for a job well done

rpsimpson07

Apr 28, 2014

I brought my 2000 Chevrolet Astro van to Huffines for service. Our service advisor, Keith Overturf, was great. He kept me informed, explained what we needed, and made sure the work was completed in the time he estimated. I have been coming to Huffines for service on my Astro van since I bought it there in 2000, and they have kept it running well for 14 years and 198,000 miles...so far. Also, the cashier, Melva Walton was very friendly and helpful. All in all, a great experience.

Slithr

Apr 25, 2014

Ms. Frazier knew exactly what I needed when when I explained my situation (car from out-of-state). She wrote it up quickly and guided me to the coffee. My car was ready in 30 minutes. I checked out with Ms. Walton. She made the check out process as enjoyable as it can be when I'm the one paying. Both ladies were friendly, personable and professional. They are two of the reasons I prefer to do business with Huffines.

tlrsal

Apr 24, 2014

Thank you to Ms. Melva Walton and Mr. JR Lopez for their excellent, efficient, and friendly service. They are always kind and do their very best to make the chore of getting your car fixed easier. JR always explains the service my vehicle needs and treats me with respect when I do not understand. He also lets me know when my vehicle is completed. Melva is always smiling and efficiently organizes all my papers. I truly appreciate their kindness and professionalism. Their service is what keeps me coming back to Huffines for many years. Thank you to both of them.

poppy2009

Apr 24, 2014

I would like to commend your employee Keith Overturf. I went in for the recall on my2009 HHR and the state inspection. I didn't realize I had an expired insurance document. He called AAA and had the paper work faxed over to the dealer. Very impressed that he went the extra mile to help me out.

MARCBH

Apr 23, 2014

AS ALWAYS, SERVICE VISIT WAS GREAT, FAIR AND HONEST. I PURCHASED MY FIRST CAR HERE IN 1985 AND HAVE BEEN SERVICING CARS AND TRUCKS HERE EVER SINCE.

Nakjones1950

Apr 23, 2014

Awesome Experience......Paul Senktas was my salesman...Great Guy....very patient with me....I'm from the old school and me and the gadgets on cars these do not get along....he kept saying come back to him if I needed more tutoring...He might be sorry he said that...anyway..Burl Thomas was my Finance Manger....Awesome Guy also....I would definitely recommend this Dealership....In fact they may have to start paying me a referral fee..Just kiddingThanks Guys You Are The Best

dpmull01

Apr 21, 2014

As always I found that the service at Huffine's was professional, friendly and efficient. In have been coming to Huffine's Plano since I bought my corvette in 2003.

brani1

Apr 19, 2014

I appreciate your business. I came to service my 2009 Corvette and Ryan K. is great service adviser he is providing great quality customer service and took care of all my car service issues in very professional way. I am very happy and satisfied with his service that he provided and he do not mind to go the extra mile to get the work done right and properly.

1996S10

Apr 16, 2014

My vehicle required battery service and Keith arranged for the battery to be replaced without notice. I have been a Huffines Service customer for more than ten years and Keith has always been honest, fair and professional with all of my service needs - this is the primary reason I'm a repeat customer. I can't recommend the Service staff enough. Thanks Keith.

equinox101

Apr 16, 2014

No one came out to my car to see what I needed and I was the only car there . I had to walk in and find a service person. When I did he passed me off to the fleet service guy but he was to busy to write me up so he passed me back to the other rep.

Lindberg4

Apr 15, 2014

Thank you Reggie for your excellent service. I appreciate how you follow up and take care of our service needs. Melva you are so pleasant and your smile is contagious. Ricky and Maynor thanks for the rides home and back to the dealer. It was a huge help to me!Lisa L.

customizedsec

Apr 14, 2014

I would and have recommended Huffines Plano to anyone looking for a great service department. Reggie always takes great care of all of our vehicles, both personal and business and I never have to worry about un-needed or un-wanted services being performed. I have full faith in the crew at Huffines and never worry that I am being taken advantage of. Our family business runs all of our vehicles through Huffines Plano and they always take great care of us and I never have to worry about our vehicles failing us when we are out in the field.The entire staff at Huffines is very friendly and attentive. Everyone from the people that greet you when you pull in to the cashier's that assist you at checkout. Shirley was very attentive and friendly on my last trip in there and she saw to it that my vehicle was brought up to me in a prompt manner.

jmgant

Apr 14, 2014

Over the years this dealership has treated us fairly and kindly in both sales and service. I would this dealership to anyone looking for a dealer to buy a car or have their car serviced.

wrogden1

Apr 13, 2014

Melva and JR are outstanding and provide excellent customer service. They are an example of the quality that represents the excellence of Ray Huffines Service.

CAW1Bear

Apr 9, 2014

I have only one word for Susie and Melva and that is "AWESOME". These 2 people are a large part of why I only use Huffine's to service my 2013 Sonic LT. Susie sees me pull in and she is at my car before I can even open the door always with a smile. She listens, communicates and gets the job completed in usually less time than what she has quoted. When my car is completed Melva calls my name and has the paperwork ready with what has been done with the prices. She processes my payment quickly and I am on my way knowing that when my car needs servicing again the next experience will be just as "AWESOME" as it was this time.

kentphillips

Apr 9, 2014

Keith and Melva are a great team at Huffines.. They consistently turn a negative experience (taking a car in for repair rates along side going to the dentist) and make it a positive one. Always friendly, courteous and professional, these two are marquee employees at Huffines Chevy.

bcplano

Apr 8, 2014

My husband and I have been buying cars and having them serviced at Huffines Chevrolet for years. The sales staff and service advisors have never been anything short of professional, considerate, helpful and efficient. Today I appreciated the help from Suzie Frazier and Melva Walton. Thanks for making taking my car in for service a very pleasant experience. Top notch people all the way around.

mathfarm

Apr 8, 2014

I had my GMC 100,000 mile service today and was privileged to have Ryan Knowles as my Service Consultant. He is on top of the game, and expertly handled my visit. He was very knowledgeable about my vehicle, and provided the exact guidance I needed for this big milestone in my driving experience. I couldn't find his photo in the employee gallery. Please post it as soon as possible for others to access so his reviews will soon bubble to the top.

marywfrank

Apr 6, 2014

The oil change and tire rotation was done in such a short time. I was truly prepared to wait. The serviceman was very prompt in greeting me at my car when I enter the service center and escorted me back to my car when leaving. I plan to get all of my repairs done her in the future.

slsmith

Apr 6, 2014

This is the second car I have purchased from Ray Huffines of Plano. I recently was in a wreck and hit broadside. My car was totaled. I work full time and needed a car ASAP. Shane Dove sent me a letter suggesting I come in and see the new Impalas, so I did. Mr. Dove asked Travis Kilcullen to show me some cars. When I got in and sat down in the one I finally bought, I fell in love with this vehicle. Travis explained all the new changes made to this year's vehicle. I had an Impala (2010) and this car really blew me away. After I purchased the car Travis asked me to come back after work and he would explain how everything worked and help me to get familiar with the new additions. He went the extra mile to help me out and I really appreciate it. Thank you all for making my search for a new car so pleasant. I tell everyone I know to go to Ray Huffines in Plano first!

LarryDeering

Apr 4, 2014

My experience was outstanding BECAUSE everyone I met was both pleasant and professional. It's a pleasure to do business with a dealership where it's apparent that everyone truly cares about making you happy. That's what Huffines Plano does consistently and that's what makes them successful. And because they're successful, you can see that they're happy, too. Lot's of smiling faces there and Melva Walton stole my heart while making me laugh!

DonovanCawood

Apr 3, 2014

My recent service at Huffines was a wonderful experience. Typically, I dread going to get my vehicle serviced because of wait times and the overall hassle of bringing a vehicle in and maintaining my daily schedule. In this case, the Huffines team members (Susie, Shirley, and the Service Tech) had me in a loaner vehicle quickly and even had my vehicle fixed quickly as well. They also pointed out the problem and potential problems that I did not see. After all was finished they had my very reasonable bill taken care of and had me back out the door to complete my regular daily schedule. Great all around experience at Huffines. I have purchased many Chevys in my days and would highly recommend Huffines Sales and Service as the one-stop go to Dealership.Pleased Customer, Donovan - Plano, TX

radfield

Apr 3, 2014

Having my vehicles serviced at Huffines Chevrolet is done with confidence that the work will be performed per specification with quality and satisfaction. The Routine Maintenance items and more "complicated" repairs are initiated and completed efficiently and in a timely manner. Susie Frazier usually performs the line service write ups and Melva Walton brings in the receipts. J.R. Lopez answers some of my technical inquiries, and John Limbocker handles my special parts requests. Evan Pace does a great job processing the State Inspections and routine Oil / Lube Service. AND.. Steve Gandy stands by in the wings to solve the unsolvable .. whenever that rarely transpires..... Thank you Huffines Chevrolet for taking on the Saturn vehicle line for service and parts. Much appreciated...Rad Field

Gregtdunn

Apr 2, 2014

I have owned many vehicles of different types (Honda, Mazda, Ford, Chevy, etc.), and so I have experienced different service centers. Ray Huffines Service Center in Plano has provided me with the absolute best customer service I have ever experienced. Keith Overturf is always so friendly, and knows what it means to go the extra mile. When my service was complete, I also had the pleasure of being checked out by cashier Melva Walton - who was a pleasure to work with. I can't say enough good things about this service center. - Greg

Bettysue7

Mar 31, 2014

Work was completed as promised. We were treated exceptional well. Have used Reggie for years and always courteous and very helpful. Explains all the work detail and does not try to "fix" more than necessary. Always recommend Reggie and Huffhines.

BettyCastle

Mar 26, 2014

After Mastertech of Plano sent me over to Huffines Chevrolet, I got to talk to Susie Frazier. She IS really a very nice and helpful person. I am so glad that I DID listen to Jerry from Mastertech, because now my Saturn VUE had found a place to go when in need of service!! =)

Caseygerwer

Mar 26, 2014

Frank Conti is awesome. We have been using only frank for service since we bought our suburban back at the end of 2007. We wouldn't want to take our car anywhere else.

cherivon

Mar 25, 2014

tHE PEOPLE WHO WORK HERE ARE FRIENDLY , KNOWLEDGABLE, AND THE SERVICE IS QUICK. THE RIDE TO AND FROM WHEN NECESSARY IS NICE TOO AS WAS THE DRIVER, RICKY. rATES AND FEES ARE MANAGABLE.

radar1

Mar 25, 2014

Reggie has been my Service guy for years and he has always taken great care of me! And Melva was so nice and has such a great personality. Great people!

weldoll

Mar 24, 2014

The service was GREAT, as usual, and we really appreciate the call from our Service Advisor Keith Overturf letting me know my truck was completed fast sevices Also, the service received at checkout was great from the ladies at the checkout desk! Melva ALWAYS greet us with a smile and are extremely POLITE, COURTEOUS and PROFESSIONAL...............ALWAYS!

Bradholloway

Mar 22, 2014

Good experience. Incentives and debates during truck month were exactly what I was looking for. Staff has been great to work with so far at least.

jamirivy

Mar 21, 2014

Overall great job by everyone involved at Huffines. My car need to be inspected, and they let me know all of my issues with a very help informative service print out.

maderd

Mar 21, 2014

I was greeted by a service advisor that explained to me what the mechanical problem could possibly be attributed to & how readily my car could be repaired. While I waited in the lounge area the service advisor explained to me what part had to be changed & what the repair would cost me. The repair work didn't take up my afternoon, which pleased me. Upon checking out the cashier was friendly & got me out quickly. Nobody likes to have car trouble but this experience was brief & pleasant! I really can't recall the service advisor's name, but he was very professional.

Michael1946

Mar 21, 2014

Service at Huffine's Chevrolet was a pleasure and the people really care about the customer. I would recommend this company to any and all who wish to experience this type of service.

sbrowhow

Mar 21, 2014

Love this location. ..Customer service is always excellent and service is just as good! I feel comfortable leaving knowing that my vehicle has been fixed correctly.

RickLongbrake

Mar 18, 2014

The service experience was professional, fast and convenient. I was able to bring the vehicle in at a time that fit my schedule. The waiting area was comfortable. The cost was in line with my expectations. There were no surprises.

SallieInTexas

Mar 17, 2014

My experiences with this service has always been outstanding and today was no exception. I explained the services I required and they estimated about an hour to wait. I was surprised and pleased that it took less time than that and I was on my in no time at all. As usual the staff was professional and courteous. I would definitely recommend my friends to come there.!!

snobird

Mar 17, 2014

I have always received prompt and excellent service when I bring my vehicles in for service.I also used the Driver Service for this service. They delivered me to my office in the morning and picked me up in the afternoon. It was very convent not to have to ask someone else for a ride.

skerr3507

Mar 16, 2014

This was to be a fairly quick front end alignment......and then I was off to the mall for a day of shopping. But it turned out there was more than that and would take a good part of the day. My service adviser Frank Conti was so nice to me and gave me a new Cruz to drive so that I could still have my fun day of shopping! Actually he has always been a great guy to deal with.....courteous, polite, helpful. And then checking out with Cynthia. Again friendly, positive, courteous, efficient. The cashiers at the window must enjoy their jobs as they are always jolly, giving service with a smile. Huffines is the dealership!

ubdaiwright

Mar 16, 2014

Melva was the one who did check-out for me today, and she is always friendly and represents Huffines well. She leaves a great impression of Huffines as you leave the dealership.

ALW1502

Mar 14, 2014

The service was GREAT, as usual, and we really appreciate the suggestions/call from our Service Advisor Keith Overturf letting us know which items could wait to be taken care of at a later date..........to save us money.Also, the service received at checkout was great from the ladies at the checkout desk! Melva and Cynthia ALWAYS greet us with a smile and are extremely POLITE, COURTEOUS and PROFESSIONAL...............ALWAYS!Thank you to the ENTIRE Service Team at Huffines in Plano!

katiegifford3194

Mar 14, 2014

I was previously at Jupiter Chevrolet but recieved such poor service I had to find a new dealer, do not ever go to Jupiter Chevrolet. Fortunately Ms. Frazier has been my service advisor since coming to Ray Huffines over a year ago. I feel confident my car will recieve the best evaluation and care as well as her customer service is impeccable. Ms. Frazier is the sweetest person anyone could want to meet. If you go to Ray Huffines Chevrolet ask for her and you won't be sorry. On my last visit I also worked with Ms. Walton my cashier advisor, she was very nice, answered all my questions and showed sincere interest in my satisfaction with the service department, I appreciate that very much!So overall I would say Ray Huffines will continue to recieve my business and I will refer them to anyone I know as a reliable and reputable place to go.

NEYOYANK

Mar 14, 2014

The service provided on my Equinox was done in a timely manner while I waited. All the dealership personnel were very friendly and professional as in the past.

bobsweeney1961

Mar 13, 2014

Shane researched exactly what I wanted, Mark took amazing time explaining the vehicle, giving us the keys for the test-drive, getting the most for our used vehicle and engaging with us both personally and professionally. A.J. in finance was jovial, helpful and very professional. It just proves why I am a Huffines customer for life! Your customer service is UNBEATABLE, your product is great! This is our second new Chevrolet after being a Ford driver for over a decade and I am thrilled with the performance of the cars. The safety, look and price are great selling points. We could not be happier!

cokathy6

Mar 10, 2014

I needed service on my car and my old service agent Erin Lloyd apparently was no longer at this location so I assigned to Keith. He was helpful and almost more informative and better at keeping up to date on my car than Erin Lloyd ever was. He made sure the work got done a little quicker so my ride could bring me back to pick up my car during his break time. He was very nice and made the situation painless. Melva always seems to be my customer service checkout person and is always a delight. She continuously apologizes for the wait even though you haven't been standing there for more than a minute. She always has a smile on her face even though it looks like she has a lot going on that she is trying to keep straight. She makes the checkout process quick and accurate. Although I do feel that the service agents have lost their want to personable with you, I had to remind Keith when I showed up why I was there even though I made the appointment with him on the phone and he should have been expecting me. I feel if I have to go through all the details on the phone when making the appointment I shouldn't have to do it again in person, it is exhausting to have to repeat yourself so many times. I feel this is isn't just with Keith but I always had to do that over the years I worked with Erin. I just don't feel like the really care about me or my car issues they just want you in and out. Gone are the days when you could rely on the person you are dealing with to really care and go the extra mile to make you feel like you are the only one they are working with at that moment in time. It's sad but I find this to be an issue at all dealerships no matter what brand or location.

jamdugan

Mar 10, 2014

I have been a Huffines customer for so long that many of those I have worked with over the years are now retired. I recently took my Chevy Equinox into the dealership for an annual state inspection. Keith Overturf was the service rep who handled the call and, although he and I had never met, he provided the same friendly and courteous service I have come to expect from everyone at the dealership. When the work had been completed Melva Walton immediately recognized me as a long time customer, favored me with one of her best smiles, and then worked pleasantly and efficiently to get me out the door and on my way home in no time at all. My thanks to both of these fine employees for the service they provided. John Dugan

CandaceHickey

Mar 9, 2014

Susie Frazier is the BEST! She is very professional, friendly and helpful. Usually I hate taking my car in for service, but Susie made the experience easy and pleasant. She also found a way to lower the price for my service. I can not say enough positive things about Susie....she is an amazing asset to Ray Huffines Chevrolet Plano.

gentrys

Mar 7, 2014

Frank Conti and Melva Walton are always a joy to deal with. Each are very helpful everytime I bring my truck in for service. Frank is always attentive to my needs and explains everything quite well. He always has my truck service completed and ready when he promises. Melba seems to always be in a happy mood. She is very courteous and professional. Frank and Melva are positive assets for the Huffines team. I always feel like I'm dealing with friends when I have my vehicles serviced at Huffines.

jboychuk

Mar 7, 2014

Great friendly customer service, with a quick quick check in and check out - what more could you ask for? I have all my service work done here through Keith - he looks after me.

samantha629

Mar 7, 2014

Went to get my routine oil change and had a good experience as always, Frank even gave me a free car wash! Thanks for always taking care of me and my family.

thundermoose

Mar 7, 2014

Everything was repaired in a timely and efficient manner with real friendly service!I needed my car back by a certain time and all was accomplished as expected!Thank you,Gary Cox

Jeannett

Mar 6, 2014

Everyone was so helpful and courteous. I had quite a wait and the employees were concerned that I was comfortable and well taken care of during the wait. The work was completed as expected.

lolahaley11

Mar 4, 2014

Everyone I dealt with at this location had a wonderful attitude. They were courteous and friendly and most of all, fast. I'll only bring my car here. Great job!

Bemie47

Mar 1, 2014

Frank Conti has handled our work fleet of trucks and personal vehicle for years. Conscientious, diligent, caring and honest. We attribute our success to Frank. Been dealing with Huffines since the 1980"s and will continue for many more years. Especially refreshing is seeing Melva and Shirley while making payment. Thank You Huffines.

SteveStrother

Mar 1, 2014

Heads up Display (HUD) died on my Camaro about 6 months after I bought it from Huffines. J.R. was my service advisor and got me taken care of including a courtesy vehicle (no cost), removal of a door ding and fixing the issue. The job took about 2 1/2 days and required me to bring it back once (included in the timeframe) to fix a relay that was unplugged accidentally during the repair causing the heater not to work. None of this was JR's fault and he kept me informed and took care of me. His service was top notch and he even had my car cleaned for me when I picked it up.

Californialove

Feb 28, 2014

This was first time coming to get my car.serviced with your shop. I pulled up and greeted with a warm smile. Susie assisted with given a quote and also following through with everything that was needed. I would take my car back. Thanks Susie..

carfitz

Feb 28, 2014

Service is always done fast and efficiently, employees are always polite and helpful. I will recommend Huffines to my friends and family. I also enjoy the fact that they have wifi.

Rudler01

Feb 26, 2014

Melva Walton is always available, friendly and efficient.Unfortunately for Service Quality of work, it was different: - Drop my car for oil service and to fix problem for message regarding "Tire monitor" display. Take the car back with notification to replace Trans line Cooler ( $ 483.95 to change a piece of pipe !!!). Part will be in order. On my way home, I saw that nothing was done for "Tire monitor" display, neither a new oil reminder sticker was put on windshield.- Came-back the following week to fix the leak for the line cooler (received call for part being available). I I Mentioned the still existing issue with the "tire display" and the oil sticker. Work being long I got a free rent a car to go-back home late afternoon. - Came-back the following afternoon. Leak solved (!!), tire sensor was changed and oil sticker updated. Few minutes after leaving "Tire monitor system" alert showed up again.- came back the following week: The reset of the system was not made...reason of the problem..To have to deal 3 times for an issue so minor (but security first) as a tire sensor is a total waist of time for your customer ( as well as your service). I'm leaving in University Park and your dealership is quite far from my home. I still do business with you because so far I always received good service from your advisers ( Keith, Frank..). This can be reconsider if other problem occurred. Cordially,Bernard Rudler

Ghicks2014

Feb 25, 2014

Great friendly service throughout the entire service process! Frank the service advisor was very helpful and kept me informed as well as providing valuable information about the repairs needed to my vehicle. Shirley the cashier was very polite and friendly.

jefr

Feb 25, 2014

We are enjoying our new truck and appreciate the courtesy and cooperation we received from the staff at the Plano Chevy dealership. Mr. Paul Senktas, our sales rep, is a superb salesman. He was very kind, courteous, professional, honest and a pleasure to work with. Mr. Burl Thomas, finance manager, was also very professional, helpful and well dressed.We look forward to doing business with you all again in the future. Thanks and have a great day. John & Edrene FrazierLouisiana

cjkrause

Feb 24, 2014

I brought the car into the Huffines at Plano. they had to find the reason i was getting a U0073 code and more that was an issue for 5 to 6 weeks. i was told that i needed a part first to be able to move on by Reggie because they were told the 25819157 module to find out what else was wrong.i have bought 3 new cars from the Huffines group in Lewisville, an 05 Equinox, no break on price, 05 Cobalt for my daughter and i got a break in price and a 06 HHR i got a break in price. i also have a business in Texas since 1981 and get discounts at 3 Chevy Dealers in the metroplex that i have not bought cars from. Classic in Grapevine, another dealer that is now gone and Reliable Chevy. Reliable had my 08 HHR SS for 4 days and couldnt fix anything.huffines offered me a 10% discount on parts, that is all and i get 32 to 40% at the other dealers. well i bought the part and had it overnighted. well Huffines didnt need the part for which now i will lose 30% restock fee which is a $100 loss and i paid 585 in labor only and no parts to get the car runninggranted they fixed it but i got no discount on the part, now i lose another 100 returning it and i have Stage 4 cancer for which i told them and i am on SSI disabled income and medical insurance. i had to quit teaching after 41 years so i got no break from Huffines from them after buying 3 brand new cars from them and i get discounts from dealers for which i never bought cars from.will i ever go back and use them for service- NOwill i ever recommend them to someone else after this to buy a new car or for service- xxxx NOmy car is fixed but i am highly disappointed w the whole experience and especially since i am financially handicapped. if my fiancee didnt step in and help me i would have been screwed. Reliable got the part overnight, they did terrible on service but at least they offeredHuffines didnt even offer to buy the part from me and they just put on the floor and wish me luck.this is the 3rd time i have been disappointed w Huffines and will never go back for anything, EVERi thought i would at least get my car back w a car wash and vacuum after spending 585 in nothing but service fees and no parts but no the car was not vacuumed or washed. just very disappointing.

MarshaCooper

Feb 23, 2014

I love Keith. He deserves the Employee of the month and year. He is awesome! He always walk to my vehicle with a smile and always have the same attitude

tkemmet

Feb 23, 2014

Honesty above reproach That is the way Frank Conti and I have worked together for many years. I can trust him to deal with any vehicle I bring to the dealership for service on. Melva was pleasent and very professional in processing me throught the checkout steps. Great Team to work with!

tperdue

Feb 19, 2014

The company I work for has been a loyal Frank Conti customer. The service he provides is top notch and will continue to bring us back time and again.

GoBlue88

Feb 19, 2014

Always take our vehicles here, whether chevy or not. Work with Susie Frasier all the time. She listens, she is honest and she looks out for us.We are treated well!

Mrharris41

Feb 19, 2014

Keith Overturf greeted me promptly on the service drive and understood the problem I wanted to have checked into on my Surban (noisy left rear door). We scheduled an appointment for the next morning. He greeted me again and took the job in. My car was completed by 1:00 that afternoon and he called to tell me it was ready. Melva Walton got me checked out and my car was delivered back to the service drive within ten minutes, ready to go.

cjolney

Feb 18, 2014

Brought Volt in for warranty (Cabin heater failure) and recall work. No money changed hands but I was treated like i was dropping a K on the work. Overall very happy with this group.

ConnieGuynn

Feb 18, 2014

I have been coming there for years and have always been happy with my treatment and service. Reggie and Melva are faces I look forward to seeing and visiting when time permits. I am so pleased with Huffines in no small measure due to Reggie Pimento. When I check out I always see a friendly face through the window when Melva Walton is there. Reggie has always given me good advice on which Chevrolet I should buy and what I should watch for in case of trouble. The repairs have always been done well and with a smile. I can't think of any time I have had to complain about the service repairs or the tratment I had received. He has been a big help and a good friend. Thank you Connie Guynn

amsterling

Feb 17, 2014

Keith is excellent - I enjoy my visit this time I did the oil change and replaced a daylight driver side light. As usual the labor is high but the results is always excellent. And I THANK YOU!

debhahs10

Feb 17, 2014

Just went in for an oil change/tire rotation. Everyone was nice and courteous. Shirley, our cashier was very outgoing and professional. Waiting room was clean and comfortable.

ec414

Feb 17, 2014

Frank is always helpful and responsive. I know he'll take good care of my car and will recommend service only when it is necessary. I appreciate his thoroughness!

pdkistner

Feb 16, 2014

Keith Overturf is the reason I continue to have my 2004 Chevrolet Suburban maintenance completed at Huffine's Chevrolet dealership. I trust his judgement and I trust his word that the work on my Suburban will be done properly. He has a great attitude about his work and always a smile on his face.

ckrames

Feb 15, 2014

Bryce was patient & answered our questions. We were trading another vehicle & after selecting the new Chevrolet model we wanted after a couple of test drives. We wanted a particular color combination. We negotiated on price with Bryce & Mark. One like we wanted was found at another dealers & Bryce told us he would have it brought to Huffines. We went home & later that day he called saying the vehicle had arrived but needing cleaning up & he would let us know. That evening he called saying the car was ready & he would deliver it, which he did & took our trade-in back with him. It was very good service.Clay Krames

Aob92

Feb 14, 2014

I purchased my Tahoe at Huffines Chevrolet Plano in 2003 and have been taking it here for service ever since. Reggie is my service advisor and has always been great to work with - professional, thorough, trustworthy and honest. My Tahoe is in great shape and has 124k miles on it.

rtebo1

Feb 14, 2014

Great job - quick and efficient service and very professional staff. Waiting area is clean and and comfortable!Very well run service department - I highly recommend

kirkbanfield

Feb 12, 2014

Keith and Melva are friendly and professional. I appreciate the way they do business. If there is a problem they will get it taken care of. Keep up the great work!!

bw4380

Feb 10, 2014

Excellent service. Came in for state inspection and in and out very quickly. Melva is a hoot and a wonderful asset to your service team. The coffee was good and Melva's homemade coffee cake was the best I've ever tasted. Melva rocks!

DLEEWMD

Feb 10, 2014

The experience from start to finish was good. Paul was very helpful & friendly. The financial part was fair & low stress. Worth coming from Cedar Hill to deal with the folks at Huffines.

hansenka

Feb 10, 2014

Another great experience at this dealership. Got car right in and had three issues to resolve and all were done. Susie gave me a very detailed explanation for each of the issues.Malva was her usual very friendly self and you just have to smile when dealing with her, she is pleasant and professional.This is the first time I have taken my vehicle exclusively to a dealership for all of my maintenance needs, it is the people who work there like Susie and Melva that make me keep coming bacl

Kirsten1959

Feb 8, 2014

Frank was great. He had my pickup ready a head of time. I think he goes an extra mile for you to make you happy with the service you get.Shirley at the cashier was so friendly and kind. You can not get any better than this. Thank you so much Jay Munson

ahutyra

Feb 7, 2014

Service advisor was very professional and courteous. Work was performed immediately and I was pleased that service advisor kept in touch with me about my problem, Warranty work was taken care of by service advisor and I was pleased with the results. Frank Conti was very helpful and I really appreciate his concern.

garyldawson

Feb 7, 2014

Mark Ackerman along with the finance department did an awesome job to assist me with my new truck purchase. When I arrived at the dealership, the truck I was considering was waiting for me at the front door. Mark went over the numbers with me and what my options were. I did not feel like I was getting a bad deal like I have in the past with other dealerships. I would highly recommend Ray Huffines to anyone who is considering a vehicle purchase. I will definitely visit this dealership again in the future.

john70chev

Feb 7, 2014

I was very pleased with the Service I received from both. Mark and Bryce were patient as we changed our mind on three different vehicles before we finally chose the right one. We searched and found the vehicle with all the correct requirements we had. When Mark was unable to assist to do a personal matter, Bryce stepped in and worked with us on finding the right vehicle. Thanks so much

stewart9545

Feb 7, 2014

I have not been to the dealership for service since 2012, but the professionalism I was shown was outstanding and I look forward to returning in the very near future.

BillStudley

Feb 6, 2014

Reggie asked me what problems I was experiencing, and followed up after the car was reviewed and gave me feedback on what the problem actually was ,and the estimated cost. I LOVE no surprises after the service.Melva Walton was a pleasure to deal with at checkout/ cashier. I wish everyone was as outgoing and personable as she is.I only wish that you would send me lube/oil change coupons for "corvettes".Not coupons that say "excludes corvettes and synthetics"

ohatche

Feb 6, 2014

I own three Chevrolet's (Impala, Corvette, C-1500 Pick-up). Since I moved to Dallas in '84, Huffines has handled all of my all of my service needs, going back to my '78 Pace car. My 1st service adviser retired and I thought I would never be treated that well again. I was wrong. My next adviser, Jerry Taylor was familiar with my vehicles and seamlessly took over. As Jerry moved to Body, Keith Overturf was also familiar with my growing stable, and always goes out his way to take care of my relationship with Huffiness Chevrolet. When I retired after 36 years, my company practically gave my my company '08 Impala which Huffines had already serviced since zero-miles. Melva has been a big asset and cleared every administrative problem I ever had and always recognizes me as a "life-customer". Judy's reception and telephone help is invaluable and obviously knows the organization well and makes sure I am taken care of when Keith is unavailable.Even the courtesy drivers Maynar and Ricky know me and always remember me.I have been lucky enough the meet Mr. Huffines several times and he has always accepted my compliments on his organization graciously, but humbly.Professionally speaking I have the highest regard for Huffines service and culture.Otis Hatcher Vice-President, AIG (Ret.)

Rudler01

Feb 5, 2014

The 4 individual mentioned are always very professional and friendly. Shirley at the cashier is sweet and very smiley. Even spending money I was doing it pleasantly.

alcrawford5

Feb 4, 2014

I took my car in for a scheduled maintenance visit. The team was quick, friendly, and efficient. Thanks everyone! It's a pleasure to bring my car here.

chat39

Feb 4, 2014

Erin is a great asset to your company. I won't have anyone else wait on me. I had a couple of hiccups with my 2014 impalla but she assured me that everything would be resolved. VERY SATISFIED!!!! three cheers for Erin!! Raul rivera in Service showed me how to properly adjust my seats with the electrical switches one evening when everyone else had already left.

Jeffbrundidge

Feb 4, 2014

The staff was great! They immediately greeted me as I walked inside and we're very knowledgeable about what I needed done. Also, the lovely ladies who I had the pleasure of talking to at the cash register were very personable. Already looking forward to my next visit!

LaurenSmith

Feb 4, 2014

JR is always so helpful and great to work with. He is always so friendly and takes the time to explain the services being done as well as finding the best prices for parts. Cynthia was my cashier and was also extremely helpful and friendly. It's always a great experience working with the folks at Huffines Chevrolet!

hopperkay

Feb 3, 2014

Bryce was very welcoming and knowledgeable. He connected with other people in the agency to get me the best possible deal on ending my old lease and getting a new one. He was reassuring and careful with getting me in the right car. I appreciated his attention. He also was reassuring about the delay in my actually being able to pick-up the car and what needed to be done to it.

kjg0226

Feb 3, 2014

Frank was very friendly and got my car out in record time. The lounge is comfortable.Melva is delightful to work with and just shoot the breeze with.The only problem is www.ilovehuffhines.com does not work. Melva passes out paper that lists that website. So I had to hunt around to find the place to go to do the ratings.

Trythall

Feb 3, 2014

Very professional and helpful. Service was timely. Waiting room was comfortable with TV and magazines to pass the one and a half hours that service required..

vincentmillioto

Feb 3, 2014

Completely satisfied with service on my Saturn. Employees are friendly. Comfortable waiting room.. trust the work thats done on my vehicle. knowledgeable employees. have had my Saturn serviced at Huffines Chev before and have always been satisfied. Thank You.

BillStoffregen

Feb 1, 2014

I have been doing business with Frank Conti and Huffines ever since they came to Plano and have been completely satisfied with their service. Frank is always professional, courteous and knowledgeable about every vehicle that I take to him. He has done an excellent job of covering Jerry Taylor's customers, and he had some big shoes to fill. Keith Overturf is a great back-up and always helpful. Miss Melva, and her associate Shirley, even make paying the bill as pleasureable as possible. BHS

jmh23

Feb 1, 2014

Every time I take my vehicles to Huffines, I am treated well and with respect. I can expect honesty and competitive pricing and no pressure to repair things that can wait; these are the reasons I return to Huffines everytime. Everyone I encounter at Huffines is this way.

Kbarron04

Feb 1, 2014

Great customer service!! Erin took care of EVERYTHING I didn't have a worry at all. It was the easiest service experience I've ever had...and that's no lie!! Shirley the sweet cashier had us in and out in a flash.

bfoot

Jan 31, 2014

Reggie was very helpful and friendly during my visit. He explained the work that needed to be done on my Saturn, and came in the service waiting room to update me about the progress on the car. I asked him what needed to be done on my car to keep it in good running order, and he gave me a list of them. Reggie also pointed out which items he believed needed to be done before the others. Most helpful!Melba was very helpful and friendly when the work on the Saturn had been completed, and the paperwork was ready to be taken care of. She was most gracious to me, and I appreciated her kindness to me.I believe that Huffines can be most pleased and proud that both Reggie and Melva are part of the great Huffines Service Department.

ewturner

Jan 31, 2014

Erin has provided excellent service each time I have had to come in for a service repair. She has gone above and beyond to make sure all my needs are met. Shirley was very nice and friendly as my cashier. Always a pleasant experience dealing with the staff and cashiers.

bobs5938

Jan 30, 2014

I have years of experience with Reggie and he is a 10 on a scale of 1-10. He is knowledgeable, a good listener and always has an enthusiastic attitude. Add those attributes to his sense of humor and he is the BEST!Melva makes checking out a pleasureful experience. She is always pleasant, very efficient and is a credit to the dealership.

DonQ

Jan 30, 2014

Huffines Chevrolet has serviced our vehicles for over 15 years. They have always provide great Customer Service. Keep up the good work. I appreciate all your efforts.

72datsun

Jan 28, 2014

Each time I have worked with Susie, I have had a great experience. She walks out on to the service bay, with a major, "SOLUTION" attitude. You know she is going to take great care of you without her saying a word. There is a "Put Me In Coach" sense about her and I think that is very rare today. I appreciate it very much.

FredKuglin

Jan 27, 2014

Erin is the quintessential Service Manager, always looking out for the best interest of her customers. Melva always has a smile on her face, and is very knowledgeable of the whole payables process. Huffines is fortunate to have two wonderful "ambassadors" as employees. Fred Kuglin

ZMEG30

Jan 26, 2014

Erin has always provided great customer service, she keeps the customer up to date on the status of the repair and she actually returns phone calls. My new truck was in for a recall and Erin was able to schedule me in so that I was out in under an hour. She has never tried to over sale services that are not needed, unlike other dealerships that I've been to in the past. I'll continue to bring in both of my vehicles to Erin for great service!

kbeattie56

Jan 25, 2014

I had to bring my Malibu in for a recall. JR Lopez was very professional and friendly. The recall work was done in no time. Thank you for your efficient service.

aldensgma2

Jan 24, 2014

I was extremely happy to see Susie's smiling face when I drove up to the service center. Having recently moved to Arkansas, Susie greeted me with her usual friendly face. She remembered me from the time before plus she remembered the details of my Arkansas move. Melva's smiling face also made me feel at home upon checking out. She was informative and helpful. It is great to see two smiling faces this day and time when a lot of customer service has gone to xxxx.

Amandan2011

Jan 24, 2014

I love working with Erin. She has always provided great service to me and 3 others members of my family that drive Chevrolet cars. My car repair was under warranty which is always a nice benefit. It was ready quick even before promised. Erin is always friendly, helpful, and keeps me informed. Shirley was also very nice to work with when I picked up my car. It is always a pleasant experience to come to Huffines!

celane51

Jan 24, 2014

I have been working with Keith Overturf and Melva Walton for many years now. They are always friendly, honest, and helpful. I not only bring my Chevrolets here (Suburban, Impala SS, and Tahoe), but all my other brands, and friends & relatives cars too. Wouldn't go anywhere else because of these two individuals. Jeep up the good work. Chris e. Lane, The Lane Law Firm, Mechanic. 01.24.2014

Holly7

Jan 23, 2014

Robert Szyka was very honest, knowledgeable, and nice to work with. He did a great job of summarizing the key features on the 2 final cars we were considering so we could make a well informed choice. He went out of his way to get me a tool for the roof rack we purchased. He was excellent at servicing our purchase from the beginning to the end. Good personality and he did not rush us even though we were there late on New Years Eve! He is a valuable asset to the Chevy dealership.

lavietesphyl

Jan 23, 2014

Susie Frazier greeted me courteously and cheerfully as soon as I drove in (I had not had a prior appointment). I explained what the problem was, and she wrote up the service order and was extremely quick about getting the car looked at. Meantime, I had brought my laptop computer with me, and Melva Walton helped me with getting onto the Internet while I was waiting for the service. Ms. Frazier came in very soon after that to let me know what the diagnosis was and how much it would cost. It was considerably less cost than I had anticipated, and it turned out to be a quick repair (under an hour) and of course they had the part in stock even though my car is an "orphaned" Saturn. Everything was done quickly, perfectly, and inexpensively - a combination you don't often find at a car dealership! Ms. Walton was friendly when I paid and checked out, too. Ms. Frazier is the best! Whenever my car needs service in the future, I hope that she will be the one to assist me.

Cahurst

Jan 20, 2014

Getting the vehicle service is painless and seamless. Susie and Melva always are smiling and pleasant. I no longer dread getting my vehicle serviced or put the chore off on my husband.

vmw13

Jan 20, 2014

I live over an hour away from this service center, so when I brought my car in on a Saturday morning, having missed my appointment, I thought I'd be there all day. But the technicians were finished before noon. The cashier, Shirley, was very friendly and able to explain the breakdown of my bill. I was surprised how much lower it was than I'd been quoted, especially for such great results. Definitely worth the drive to have my car serviced here.

jpvsrv

Jan 19, 2014

Shirley was took care of my check out of the car. She was efficient and accurate, most importantly she was friendly and made me feel valued as a customer. A real asset to the dealership.

RobertoDiaz

Jan 17, 2014

Poor customer service and a negative attitude toward customers. I did not feel welcome at all. I arrived at this place at 3:30 pm and a customer representative named Conti said I do not think we can change the battery today. Our guys stop working at 4:30 pm and we close at 7pm. We have too many cars. You may have to pick up the car tomorrow. We have to many car ahead of you, I told him that I was going to wait. Surprisingly the car was ready in less than 30 minutes. This is not the first time that those people at this location has sent me away at 3:30 or 4:00. It seems that they do not want to work after 3:30 even to do something simple as to change the oil. I would not recommend this place. I wonder if the owners are aware of this practice.

RWMCSW

Jan 17, 2014

Reggie was very helpful, considerate and took care of the issues that I was having. I am very appreciative and thankful for a job well done!

ToneyBenson

Jan 17, 2014

AS i have made my review before on coming to Huffines dealership. Just having great people there keeps me coming back to this dealership. And having the cashier like Cynthia Terrell helps makes a day better. You don't meet people that kind to much these days. She makes you feel very welcome and want to come back. I can't say enough about the people i deal with at Huffines. Just make me feel very welcome and like i'm part of the Huffines family when i come there for anything.

icbillyj

Jan 16, 2014

Susie Frazier: friendly, welcoming, and helpful A+Keith Overturf: delivered when promised, helpful and friendly A+Cynthia Terrell: A+My truck was recalled by the factory for product safety overheated exhaust components and the problem was fixed.

aelgueta

Jan 15, 2014

I enjoyed the service and I was able to get my vehicle served as soon as possible. thank you. Good service, Good dealer " Chevrolet plano"

dakny

Jan 14, 2014

I have been coming to this dealership for 3 years now, since I purchased my new vehicle there, and although I have dealt with many service advisors, I would not be coming back if it were not for Melva Walton. I have have a few problems there, but Melva wa quick to resolve them to my satisfaction. Melva has a genuine concern for helping her customers and she ensures that everyone leaves 100% satisified. Again today there was a small "glitch" with my charges, but Melva sprung into action and immediately resolved the problem to my satisfaction. If it had not been for Melva's friendliness, and warm smile, I would not be returning there. Melva had convinced me to keep coming back, and so I do. Becasue of Melva, I will continue to have all my service needs there, and purchase my second new car there. Thank you Melva for all you do to help your customers.-David Katz

jordanash

Jan 14, 2014

JR was my service adviser who always keep me up to date on what was going on with my vehicle, I enjoyed the service and I was able to get my vehicle served as soon as problems began............

ChuckHoey

Jan 13, 2014

Our Buick Regal was brought in with a "Service Engine Soon" light on the dash and for an Inspection. Frank called after about an hour or so and described the service to be performed (Thermostat). Frank offered a complete service for the coolant system resulting in a very small additional cost. He also told us that since the service would require erasing the computer history, we would need cold start the car a couple of times before an Inspection could be done. We took the car home later the same day ( Thursday) after repairs were completed and asked if we could bring the car back for inspection on Monday. When we brought the car in on Monday for the inspection, Frank got the car right in and we were out in 30 minutes.My wife had taken the car back for inspection and I called Melva with the credit card. The whole transaction on the phone was quick, accurate and very easy. Good job to this fine dealership and especially to frank and Melva!Chuck Hoey

cruelnails

Jan 13, 2014

The service I received from Keith today, on my Saturn, was quick and friendly. The Shuttle drivers ensured that I missed no work while my car was being worked on and the repairs just took 2.5 hours from when I brought it in to when they called to say it was done. Then, as always Melva was very friendly and helpful in getting me checked out and back onto the road.

sparkie46

Jan 13, 2014

Erin was great at keeping me informed about the status of my repair. She was extremely helpful in I having my car pick up and taken to the dealership, informing me about my warranty, and keeping me abreast of the status of my repair. She was a pleasure to work with. Once I had picked it up on a late Friday afternoon, another problem arose. Since it was late and she was off on Saturday, their was a smooth transition to JR who called me on Saturday to inform me my car was ready. Shirley was great when I was checking out.I was extremely please with Erin, JR and Shirley. Because of their service especially Erin with whom I had the most interaction I will highly recommend you to my friends.Joel

98haynie

Jan 10, 2014

The service was great. Everything was as always great.the employees was very helpful. Got me in and out with no problems. Huffines is the best dealership I have ever felt with

celtan45

Jan 10, 2014

The service and environment here is excellent. I dropped my truck off for new pads and rotors. Reggie told me it would be a while but not to worry because they gave me a ride back to my house two minutes after I arrived! I've been going to Reggie for ten years and he takes the best care of me. I called for a ride back and Gerald promptly arrived and called me when he got there. When I got back to the lounge I was greeted my Melva. She was so nice and comforting. She gave me some snacks for me and my girlfriend while we waited. Her smile and spirit made our stay enjoyable. I look foward to coming back to seeing the crew! Thanks Melva and Reggie.

LS00

Jan 10, 2014

I have tried other car service places and always thought going to a dealership would be more expensive but it is not. After 3 oil changes the fourth one is half price and I am always receiving coupons from Huffines for different service work. Erin is honest about the work that needs to be done and is always friendly. She explains the work that does need to be done in a clear, easy manner. And then today I had Melva as my service cashier and she was a cheerful smiling face who sincerely wanted to help and send me on my way happy.

pwood116

Jan 10, 2014

Had a busted tire and had my car towed specifically to this location so I could get a new tire. Keith & Shirley were great and were both very helpful, as always!

alfrw1353

Jan 9, 2014

I came in for regular service and was greeted promptly. My vehicle was serviced and returned to me in 30 minuets or less. Erin let me know what would be needed on my next visit and gave me her number to call to arrange an appointment. My 2007 Tahoe has been serviced at Huffines from day one and is in great condition. Shirley, the cashier, was very friendly and helpful at check out. I trust this dealership to always do what is needed to keep my vehicles in good order and safe condition.

JimNix

Jan 9, 2014

My experience with Huffines Chevrolet was very nice. The staff was very helpful. They really made buying a new care easy and enjoyable. Proud owner of 2014 TraverseThank you Huffines Chevrolet

zackj

Jan 9, 2014

I went to Huffines with the intention to look at New camaros. Paul quickly greeted me and was able to quickly direct me in the right direction for which car was right for me. Paul let me take one out for a test drive, I immediately loved the car. When we got back Paul was able to offer me a better model at a great price. I couldn't be happier and strongly recommend Paul!

ckurth1

Jan 8, 2014

I have always had a good experience working with Frank Conti in the Chevy Plano service department. All service work has been done in a timely manner and I've never had any surprises as pricing is reasonable. Melva & Cynthia were friendly and courteous making it an overall great experience. Thanks folks!

Katenordeen

Jan 8, 2014

Susie was so sweet! Told her what I wanted and she didn't try to talk me into getting more than I needed. Was in and out in very quickly. When I came back to pick it up she remembered me by name and had a conversation with me. She definitely went out of her way for good customer service; which is hard to find. Note for the dealership though; 45$ is too much for an oil change. Maybe you pay for good customer service & quick work but still.

arlw

Jan 7, 2014

The rating given was because of Keith Overturf and him getting the work done on time for me. Steve Gandy played a great role in this too and managed his crew like a Captain on a ship! Melva always welcomes me with a smile and says hello-we have been coming to Huffines for over 20 years and the service is the best. We both own Trailblazers, mine is a 2003 LTZ, the other is a 2005 LS model and nobody has ever serviced them or touched them except Huffines. The reason we continue to go back is the service work done, the advisors such as Keith, and your service manager Steve Gandy! And, when I check out, it's nice to know they can look at you in the eye and know your name, without the paperwork! It's like one big family that really cares about the cars brought in. Thanks Steve for keeping them all in line. Huffines in Plano has the best crew and keep up the great work!

stevesigrist

Jan 7, 2014

It was such a pleasure to deal with Suzie. She asked me solid questions about my service needs, how I intended to utilize the vehicle and she took attentive steps to make sure I made a wise investment on my service needs. This is much more than I ever expected. She really had the customer's best interest in mind. Upon checkout -- she carefully covered with me about what was done, why certain procedures were complete and she verified I was happy with the direction established. Thanks Suzie!

Hahnram

Jan 6, 2014

Overall good experience. Friendly people that seem to want to help the customer. No run around, just good serivce. Would recommend to anyone! Thanks Robert!

MyTribeca

Jan 6, 2014

We appreciated the professional courtesy that Jermaine gave to us. We were never pushed to purchase. We had several cars to test drive that day and looking for the right price/vehicle to take home. Jermaine came through for us. We really enjoying our new Subaru Tribeca. Thanks to Jermaine...

culipsa

Jan 5, 2014

Reggie has been incredibly helpful and friendly fixing all issues Dallas roads created for me. I would very much recommend Huffines on Coit to any of my friends and family!Thank you for some great service!

jennduke

Jan 5, 2014

I was so upset with what was happening with my car, and had no clue what was wrong. All of the lights were on on my car and I was so worried. Erin was very positive when talking to me about my car. She assured me that it was going to be fixed and correctly. I took it in on a Sat at 12, and by 4 my car was fixed and back on the road. They are very friendly, speedy, and if I ever need anything else done on my car this will be the place I go.

jppurt

Jan 4, 2014

Huffines has serviced my Saturn since I moved to Plano three years ago. I have always been pleased with their work, attention to detail and their pleasant communication. When the time comes to give up my beloved Saturn, I will buy my first non-Saturn at Huffines.

BillBrownson

Jan 3, 2014

This time I brought in for Oil Change and they finished it in a timely manor. Then came and got me to go finish in billing. Shirley was very pleasant and explained the question I had on the bill. Extremely pleasant in both voice and looks..

ddborgman

Jan 3, 2014

Susie, It is always a pleasure working with you. You are the reason I continue to use this dealership. Just keep up the good work, you have a great personality.Melva, It is always nice having a pleasant person checking me out. Thanks

dcrawf44

Jan 2, 2014

I always enjoy dealing with Susie. The diagnosis was quick and I was introduced to the technician who helped me understand why I couldn't correctly diagnose my tire problem. Service was quick and cashier was great to deal with. I have a twelve year relationship with Huffines Chevrolet (I have bought two new Corvettes) and wouldn't go anywhere else.

McAnally

Jan 2, 2014

Robert Szyka is a friendly and professional salesman. He provided us with a good selection of models to examine and test drive, along with giving us excellent product information. He sent us other data through the internet, which helped narrow down our choices. He worked tirelessly to find just the right vehicle for us and answered all of our questions. Shopping for the purchase of a vehicle can often be a stressful ordeal. However, we can say in all honesty that working with Robert, along with the rest of the Huffines staff, was an enjoyable experience. We would highly recommend working with Robert Szyka and Huffines. They were great!!

ronolesen

Jan 2, 2014

We love coming to see Susie Frazier and appreciate the service we get on our Avalanche with Huffine's! Thanks, you all make the experience superior to other options.Ron

TXCherokee

Jan 1, 2014

As always, Erin is courteous and genuinely interested in making sure her customers receive a positive service experience. She is thorough, attentive to detail, and always reviews with you the work that has been done to help you understand why it was necessary. In each of the times I have worked with Erin as my service advisor, and there have been many, she has been extremely helpful and very professional about her work--always willing to go the extra mile to make this as painless as possible.

leebirnbaum

Dec 31, 2013

Note: My story/complaint relates to the collision center (and I believe, management), not the sales part of the dealership, and not necessarily the non-collision part of the service center, as I'm not sure if they share worker resources or not.Based on my $21K job at the collision center, this dealership appears to NOT own up to their work, and worse is DISHONEST and flat out DISPICIPLE.Here's my currently unfolding story:In 2008, 5 years ago, I got in a bad front end accident in my corvette.My insurance, Farmers, referred me to one of the trusted places in what they call their "circle of dependability", which among other benefits, offers a lifetime warranty to back the work performed.At the time, I had some minor to medium issues after the repair, which I willn't get into, but what I will say is that I hated going back because of their attitude, which I had always assumed was due to the "farmers assigned guy", Richard Snyder. There were several things they just couldn't get right.My interface, Richard, quite the politician, insisted that everything was "with in factory specs".It's now 2013, 5 years, but only 4K miles, later.I finally decided to do face the dreaded task of trying to go back to Huffines again to speak to Richard again in the collision center about a front and noise that has gradually been progressing over the years (and 4K miles).True to form, he gave me a political run-a-round indicating that too much time had passed, and that the so-called lifetime warranty" more referred to paint type work than mechanical, because mechanical parts wear. I told him it was only 4K miles, and he said that's the problem - I wasn't driving it enough, causing things like bushings to dry out.I all but begged him to have a body man/mechanic at least take a look at the car and noise, but he said that my only options were to either bring it to Service on my own and have them diagnosis it, or if I wanted something for free, claiming warranty, to contact Farmers, since I was talking about the circle of dependability warranty (and pointed out to me that Huffines was no longer on that program).I then contacted Farmers, who assigned the best, most thorough claims adjuster imaginable - he was an X-GM mechanic, and even had lots of specific Corvette training from GM.He sent me to the next closest Chevrolet dealer that IS still in the circle of dependability program - Reliable Chevrolet in Richardson.There, the corvette expert and Farmers adjuster, very very carefully examined the front end and all the $21K+ of work Huffines did in 2008, and guess what? It was NOT performed to factory specs after all.According to what I was told, The left side rail (of the frame) wasn't welded according to spec, and the right side rail still has a small ripple/bend in it which is throwing things off slightly - but slightly on a corvette Z06 is important. As I'm informed, because of the off frame, it seems that several mounts that are supposed to be bolted to the frame were welded on instead - because the bolts wouldn't align up. There are other small things, but these big things, as I'm told, amount to $10K-$15K of work to be redone correctly and according to GM specs.The biggest issues appears to be the not perfectly straight right side rail, because according to Farmers, there is a liability because a rail with even a slight bend, becomes a rail with a weak point, as the bent area is susceptible to failure should the vehicle again get in another bad accident.Farmers informed me that before they can approve Reliable Chevrolet to begin repairs/rework under the "COD warranty", they first need to call Huffines in to review the findings and hopefully offer to take ownership of the shoddy work.OK, before I go into what happened next, I want to point out that I was actually in agreement to allow Huffines to re-do their work, and do it right, with a 3rd party, such as Farmers or their assignee to inspect the final job this time.Unfortunately, the original mechanic from 5 years back, and several Huffines managers visited Reliable the other day to look at my car, and denied taking responsibility.Denying taking responsibility for their shoddy work is one thing, and probably more of a legal matter (which Farmers may well tear them apart in court over), but the thing that I consider absolutely despicable and dishonest is the reason they provided for not taking responsibility.Ready for this? - They claim the car WAS IN ANOTHER ACCIDENT BECAUSE THEIR DEALERSHIP WOULD NEVER DO SHUCH SLOPPY, IMPROPER WORK !Wholly cow - what nonsense! (and arrogance)I like to think I try to be an understanding and patient guy, but to flat out denie the bad work is their work is flat out fraudulent, and suddenly I find myself extremely angry and wanting the world to know this story and what kind of place Huffines is (or at least has become).I' not sure about the sales side of things, but if the general dealership management are the ones executing this fraudulent behavior, then I would say the proceed with extreme caution doing anything related to the Huffines company.

BRICHEY

Dec 30, 2013

This is the second vehicle I have purchased from Huffines Chevrolet. Paul Senktas has been my salesperson both times. I went back to Paul for this purchase since the first purchase was so smooth. He is friendly, knowledgeable and takes the stress out of purchasing a new vehicle. I highly recommend Paul and Huffines to others and will continue to purchase here in the future.

lynnday

Dec 29, 2013

The service I receive at the dealership keeps me coming back for service on my Chevy Impala long after the warranty has expired. I never have to wait long and I feel like all work done on the car is explained to me.

Skmcnair

Dec 28, 2013

Very helpful. Told me what to do about my seats that had rubber residue on them when my kids had gone go cart riding. Reggie seven tested a small area with the product that he had on hand. Cynthia was courteous and efficient.

ALW1502

Dec 27, 2013

As usual, my experience was GREAT! I trust the Service Advisors and am VERY pleased with the service I received!Shirley the cashier was GREAT also!

billkow

Dec 27, 2013

Everyone courteous, friendly, helpful and a joy to deal with. Repairs completed in a timely fashion. Erin Lloyd and Melva Walton were fun to work with

jimcgee

Dec 27, 2013

Quick and easy service experience, no hassles getting my problem identified and resolved. Erin was courteous and knowledgeable about my truck and appreciated how well the truck had been taken care of.

andyhofmann62bellsouthnet

Dec 26, 2013

Melva Walton was friendly and full of Holiday spirit when I checked out for service. Always great to see people that care and love what they do. Customer service is vital to any business, especially the people business. Melva adds to the success of Huffines Chevrolet.

Noah1699

Dec 26, 2013

I have three Chevrolets and have them all serviced at Huffines. The Service Department is the best I nave ever dealt with. Reggie keeps you very informed as to what's going on with your vehicle. After having some tires mounted I noticed a scratch on the wheel that was not previously there. I showed it to Reggie and it was taken care of the next day. As with any maintenance needed I expect it to be completed properly but Huffines (Reggie) goes the extra step to make the experience go much more smoothly without the many problems I have experienced at other dealerships.The cashiers are always very friendly and helpful. I would recommend this Service Department above all.

PaulDePace

Dec 23, 2013

Thank you for the opportunity to tell you about my experience with your people today.The focus is going to be on MELVA WATSON...cashier...who checked me out at the Cashier's window this afternoon (12/23).Dec. 23rd was a very busy day for your dealership, both sales and service. I saw a guy out there in the Service drive-up with a brand new Corvette and could tell he had just bought it. I asked, and an employee told me the Christmas vehicle sales were going really well. And tons of people were leaving their vehicles while they travelled. So the Service Dept. was buried. I asked the Courtesy Driver, and he said that there had been 141 vehicles checked-in and left for service by the time I left my car!! That was about noon time...I had my tires rotated and an oil change done on my Tahoe (2012 / 13,000 miles). Incidentally, I love my Tahoe. I bought it at your dealership. It is like riding around in my living room! I have had two Corvettes and am going to buy another one in a year or two! Right now, my second car is a 1985 Chevrolet IROC Z-28 with 7,000 miles on it!! Anyhow...this to say...your dealership was SUPER BUSY today...and there was every reason for your employees to give me the rush job...But when I went to check out...MELVA WATSON....was in the Christmas spirit at the Cashier's window!!! She greeted me with a big smile and looked so Christmas-y with her professional image and special Christmas dress code! I immediately noticed her name tag because I planned to comment on her via an E-mail... But, after Melva had rung me up, she asked if I would be willing to go on-line and fill out a customer survey? Of course I immediately said "Yes" !! MELVA WATSON is everything you want as an employee of Huffines' at the Cashier's window. So make sure that you don't lose her under any circumstances. She was fast, she was accurate, she was friendly, she had her act together; she was tearing off invoice stubs and copies, and spinning them around, stapling receipts, printing Charge Card receipts and handing me a pen and showing me where to sign, BAM!!!!.... All that in about 10 seconds, and then saying "Thank you for your business Mr. DePace". I couldn't believe it!! Someone was actually taking pride in their job execution, speed, accuracy, considerate of the customer's time. In short, Melva Watson was taking OWNERSHIP of her actions...SETTING THE EXAMPLE TO THE OTHER CASHIER'S who were watching and listening nearby! She was THANKING ME for spending my money and choosing Huffines.... All that, and Melva was BEING FRIENDLY AND CHARMING and FUN too!!! I mean, what else could a customer (or employer) ask for?!! I know I couldn't!No, MELVA WATSON is not my mom!! I am just some guy who buys cars from you and has his cars serviced at your place!!! But I know about Customer Service. Because, although retired, I also depended on someone to represent my company with our customers. And I wish I had a lot more MELVA WATSONs in my time!!! Melva is your customers' LAST IMPRESSION in the Service Dept. Think about it. Your CASHIER is the last impression your customers have when having their vehicle serviced. Some of the bills a cashier has to ring up are up there, huge. They hurt. Things can get emotional. Or, there is some frustrating issue, and they come to that window already hot under the collar. And how these customers are handled might mean the difference between them leaving in a reasonable spirit, coming back, buying again; or being further aggravated and saying "Hey, I can have my car worked on and buy my cars at some other delaership." There are lots of choices out there...So take a minute to tell MELVA WATSON that some guy she waited on wrote about her...and took the time to say she was terrific. Because she was. Melva Watson was a great hire...and is a super employee!!Best regards, and Merry Christmas...Paul G. DePacePlano, TexasP.S. Evan Pace was my Service Writer...and he told me you were very busy when I dropped off my Tahoe; but they would do their best to get my car done as-soon-as-possible... And he delivered, along with your service guys, as my car was ready in time for me to get a shuttle ride back up to the dealership for vehicle for pick-up. Much appreciated. I will be back next time...!! Paul

PWF001

Dec 23, 2013

I brought a Trail Blazer in for a state inspection and repair of a light over the license plate. I was initially met by Erin Thompson, since my normal Service Advisor, JR Lopez, was at lunch. She promptly prepared the service request and initiated the service. Upon his return JR performed the follow-up and finalized the invoice. Melva quickly performed the checkout process and I was on my way.I have 3 vehicles I bring to Huffines for service. I am always treated with respect and friendliness. Two vehicles were purchased at Huffines and when the next is purchased it will probably be at Huffines and one of the main reasons will be the service department. You see a sales person one time but you see the service people many times. In my opinion they are the real face of the dealership.

drbruce2003

Dec 21, 2013

I have 2 Chevy vehicles. Every time I go into this dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem!

pgtaylor

Dec 21, 2013

There are tons of places to take your car to have it worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also consider him as a friend and trust him 110%. I would also recommend him to everyone.Melva Walton makes spending my money fun. She always has a grin and a nice word to say. These two people keep me coming back.Thank you,Phil Taylor

slsmith

Dec 21, 2013

I had the R/rear tire going flat with a nail in it. I drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get up and go to work so I needed my car to be ready. He put air in the tire, showed me where the nail was. I told him I wanted to replace the tire. He checked to see if there was any in the size I needed. He arranged everything, I went in and sat in the waiting room. He came by and told me the price, etc. He is excellent and I really appreciate his comments about what was going on with my car. Within a few minutes he came back and said my car was ready and took me to the cashier, Cynthia. She is really great, very helpful and friendly. I am a widow, 71 years old, still working full time. I really appreciate Huffines Chevrolet Plano Service Department, and I LOVE my Impala.

elisej_tx

Dec 20, 2013

I have chosen Huffines since 2008 to work on my Saturn, because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want in a dealership's service department. I will consider buying my next car from them.

lchalus

Dec 20, 2013

After weeks of doing research and deciding on a new Chevy Sonic, I worked with a wonderful sales person at Ray Huffines, Blair McElreath, to gather information on the exact car I wanted. With Blair expecting me, I drove to Plano, TX from Tulsa, OK on a Saturday with my pre-approved Capital One auto loan financing check in hand, only to be insulted by Shane Dove, who, after 3 hours waiting with my daughter in the showroom, came in to try and bully me by saying that if I did not provide my social security number to "verify my identify" then they could not sell me the vehicle, even though they already had my driver's license, my proof of insurance, and the original, pre-approved Capital One "Blank Check" auto loan information. All I had to do was fill out the check and the sale was done.I had already been asked 3 times for my social security number on a credit application before Shane walked in and 3 times I explained that I already had my financing and was not going to provide my social as there was no need. After I refused, once again, to give my social to Shane, pointing out that they already had "verified my identity", he then informed me "it was company policy" and stated again that they could not sell me the vehicle without my social. This was not a cash transaction and they had more than enough information to "verify my identity". I would never recommend this dealership to anyone, especially to women, unless they change their sales tactics and practice of trying to intimidate customers.

WAGE

Dec 19, 2013

Melva always seeks to make sure the invoice reflects the appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the situation in a very fair and appropriate manner. Keith Overturf has been my long time service advisor. He is quite simply the best! He explains in understandable terms the issues associated with servicing a vehicle, is courteous, helpful and focused on taking care of the customer.

ttut102

Dec 16, 2013

Great dealer, highly recommended. Adam was great and made buying my vehicle a quick, enjoyable, and easy process. I will be returning in the future.

craiger1420

Dec 16, 2013

I had exceptional service from Erin and Ronni. I called in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it could take all day and I was ok with that. She ended up calling after 3 hours and my vehicle was finished. I would rather be told that it might be all day then 3 or 4 hours and then it isn't finished. When I came back to get my car Erin let me know what was done and walked me to the cashier. The cashier Ronni was excellent and friendly. I would be happy to come back to Huffines Plano for great service again.

alleycat2265

Dec 14, 2013

Both Shirley and Melva were very friendly and accommodating. They made it a little easier to pay my bill. Keith was his usual great serviceman. He always keeps you well informed on the status of service being performed and helps you understand exactly what was done.

AmandaHabenicht

Dec 14, 2013

My heater went out in my '06 Chevy Equinox and I had already taken it to Stonebriar Chevrolet in Frisco to be serviced, as that was the closest dealership to my house. The so-called "customer service" I received was the worst EVER. Beyond rude staff, no regard for the actual issue on my car- they just tried to find every other thing wrong so they could rack up a bill and get money out of me. I refused to have my car serviced there, called GM and they directed me to Huffines. The issue with my car was an extended warranty bulletin, so the issue was covered by GM. Steve and Susie took such great care of me and communicated the timeline of what was being done and when my car would be ready to pick up. They took care of the bill through GM- the only thing I paid for was my state inspection. They gave me a list of things my car could benefit from, but didn't try to cram repairs down my throat- which was nice, because most places will try to convince you that you "have to have this fixed or else" I thoroughly enjoyed my service experience from the time I dropped my car off, to the time I paid out with Shirley and chatted with her for a few minutes. Thank you, Huffines, for taking the bad taste of GM that Stonebriar left with me. Definitely have my business from here on out!-Amanda Habenicht

CarolDavis

Dec 14, 2013

Frank always greets me with a professional and welcoming smile and takes care of my cars. I feel well taken care of and he answers all of my questions. I drive by 3 dealerships on my way to Plano, but I would not go anywhere else. I enjoy my experience every time. Melva Walton wraps up my experience with a smile and nice conversation. Great staff and a wonderful experience every time.

kbsaylor

Dec 13, 2013

Setting up the appointment was easy. Greeted immediately upon arrival. Suggested other possible service. They were very prompt and helpful. In and out within an hour.

Tastribl

Dec 13, 2013

Erin and Shirley single handedly made experience enough to encourage all my friends to go to Huffines! Such a pleasure to work with and I look forward to seeing them in the future.

Marksucks

Dec 9, 2013

The worst experience I have ever had. When working with used car sales, their staff was pleasant and knowledgable. When I decided to look at new sales, I was greatly disappointed. The "general manager" told me he would have the vehicle that I picked out pulled from another lot that day. When I wasn't contacted later, I went back to the dealership. I waited for over an hour while the original sales associate from the used car department continued to keep the sale moving forward and accommodate me. While the new car sales department lolly-gagged and gossiped. When I finally got tired of waiting after two hours, I went straight into the managers office and confronted him. He continued to beat around the bush and tell me that he couldn't have the car delivered if the other lot wouldn't give it up, when he had made false promises all day. His words were " don't push me!". I was disrespected and offended by his demeanor. Which developed into an altercation in his office. This is the dumbest salesman I have ever met. I reminded him previously that I was ready to cut a check for the full amount that day. Luckily, I took my business elsewhere.

mzmel36

Dec 9, 2013

I love working with Susie -- she understands Saturns are different than any other car. She went above and beyond to try and get information regarding my OnStar problems. Ronnie was extremely friendly and helpful. Loved working with these two ladies and will definitely be back.

roberts1953

Dec 6, 2013

Melva, Keith and Reggie have been helping me with my service needs for several years. They are all friendly, providing excellent customer service. They all are responsive to my questions and my car's issues. I have confidence in all of them and I have recommended Keith and Reggie to several people in the past.Prices for repairs and service are high at all dealerships but if I receive good service and have confidence in the team (as I do at Huffines) then I feel I receive a good value.Thanks and I will continue to bring my car to Huffines.Gary W. Roberts

suziepcr

Dec 5, 2013

I have had my vehicles serviced at Huffines Chevrolet for at least 7 years. Not only do I appreciate how well my vehicles have been maintained, but the experience is always pleasant thanks to the outstanding staff.

Bakwov

Dec 5, 2013

I have received excellent service from Huffines Plano for the five years that my Trailblazer has been serviced there. Erin Thompson is usually the advisor that I am assigned to when I bring my Trailblazer in for service. Erin is always friendly and courteous when answering any questions I have about my vehicle. She is very knowledgeable about the products and services that are available for me. I would highly recommend Erin to anyone needing service for their vehicle. Shirley was my cashier the last time I had my Trailblazer serviced. She was very friendly and polite in processing my payment and getting my receipt ready. I would recommend Huffines to anyone and I trust them to service my Trailblazer.

mz1971

Dec 5, 2013

I have brought my car here for service since picking up the car in 2008 and wouldn't go anywhere else for service. The staff has always met high standards in quality of service but particularly their customer service. Everyone I work with listens carefully to my concerns and I always leave satisfied that my needs have been heard and addressed. Wonderful staff, wonderful service!

wrogden1

Dec 4, 2013

I have done business at Huffines Chevrolet for over 20 years. Everyone is exceptional in their efforts to satisfy the customer from checking in and progress reports to paying for the service. J R Lopez and Melva Walton make always make my visit a pleasure.Excellent people and Excellent service.

bherrick

Dec 3, 2013

The best wireless signal that I've had anywhere outside of my home.This allowed me to work on my laptop which was important to me as i waited while the recall work was performed on my vehicle.I've done business with them for quite a while and they're great folk to do business with.

Dorfmej

Dec 3, 2013

I have been a customer of Huffines for over twenty years. My experience with purchasing and service has bee excellent. My recent service visit for my 2005 Equinox was excellent. Suzie Frazier and Melva Walton were very helpful and courteous.

Gregtdunn

Dec 3, 2013

I was very pleased with my entire buying experience. From the initial sale, to the financing, to the detailing of my new car by the service department. Everything was great!

bbrown589

Dec 2, 2013

The sales team at Ray Huffines Chevy did a great job in getting me into my new 2013 Chevy Tahoe. I had researched the Tahoe online, but the personal service and knowledge that I received from Blair, Jay and Charwick surpassed any information that I could gain online. The negotiating process went very smoothly, working together to get the price that I desired. Finance was a breeze, Charwick really made things clear and explained in detail everything that I was worried about in buying my first car. I will definitely recommend Ray Huffines Chevrolet and will purchase from them in the future.Thanks!

mnpcervantes

Dec 1, 2013

I am a loyal customer of Ray Huffines Chevrolet Plano. I've been coming to this location for service for the last five years. Even when I moved away from the area (five hour drive away) I still waited to service my vehicle when I was in town because of the trust I have in this location. Everyone I have worked with at this location has always been professional and honest. One person whom I trust completely with both of my vehicles is Erin Thompson. Erin is very knowledgeable, friendly and honest. She has earned my trust and friendship these past years and I recommend her to anyone in need of service for their vehicle. From the moment I walk into Ray Huffines Plano, I am always greeted in a genuine, caring manner. Even when it's time to leave, the cashiers are just as friendly and honest. In particular, one of the cashiers, Shirley, greeted me with such a warm smile on two different occasions within the same week, when I brought in both vehicles for oil changes. It's this kind of service that earns a customer's trust and respect. Thank you to Erin and Shirley of Ray Huffines Chevrolet Plano!

CAW1Bear

Nov 27, 2013

I have been with Susie Frazier for a long time. I live on the Irving/Ft. Worth Borderline and always drive into Plano as I know Susie will take care of my car and I. She always addresses what needs to be done and how long it will take. I was in yesterday to have my car checked out for the Winter Weather. Susie stated it would be about an hour. She was right! I was in and out in an hour. Thanks to her care of my car and I Huffines will always be where I go.

rkerr3507

Nov 26, 2013

I always give a review on my Service Advisor(s). This time I would like to review Melva ! I have been coming to the Service Center since 2003, that is for 10 years. Melva has always been the smiling face behind the counter. She always greets you with a smile and a kind word. Jerry walked on water, Frank does a great job too and don't get me started on Susie! Susie keeps all of them in line. Then there is Melva, wonderful, kind, caring Melva. She had the right caring words for me when my brother died. Then when my baby sister followed, she once more had a comforting word. You see, we keep coming back to Huffines Plano Service Center because it is like going home. They are all part of our family too. I love seeing Melva's warm smile and I know that my vehicle is in good hands from the beginning to the time I pay my bill and head out. Before I retired, and when I had to hire people I was always looking for people like Melva. Melva honestly cares and it comes across as real! In my opinion, and I would tell Mr. Huffines this if I ever get to see him again, Melva is worth her weight in gold and is a real asset to Huffines Plano! The day she retires, I hope is not any time soon, Huffines will fill her job, but they will never be able to replace her. Melva is a Huffines treasure!

nmkrm2

Nov 25, 2013

Pit StopI should start by saying I have been a long time customer of Huffines , both purchasing vehicles and having them serviced there. I came to Huffines when my service advisor, Keith Overturf, left Reliable Chevrolet and started with you. I have always enjoyed great service and have been a loyal customer. Below is a great example of why I will continue to be.Last Friday afternoon I was driving on PGT and it was pouring rain. It was raining so hard I had the wipers on full blast and that is when they overlapped, twisted themselves into a pretzel and stopped altogether. Normally, I would not have been this close to Huffines, as I live about fifty miles away, but that day lucky for me I was in the neighborhood. I pulled in, got Keith, we went to parts, got the new blades, Cynthia rang me up, Keith installed them tightened the control arms and done. I then told Keith I had a check engine light that was going on and off but happened to be on. He checked it, found a broken wire leading to a sensor, fixed and I was on my way in about a half an hour.

bjackier

Nov 23, 2013

Professional and curtious service at its best is what I experienced. I was told about my warranty work and what was extra and how much up front.

Gregtdunn

Nov 23, 2013

Mark helped me to find a 2014 Conv Camaro that had all the bells & whistles I wanted. It was a great experience and I highly recommend this dealer.

jamiebush

Nov 22, 2013