Used Cars for Sale at Red McCombs Toyota in San Antonio, TX

fcuriel37

Sep 23, 2016

Brian and Kenny were Great. No pressure sales. Thanks Brian and Kenny

Rosejuarez

Sep 16, 2016

Rudy Hernandez was very professional and knowledgeable about taking care of our wants in our car. He was very patient with us. Showed us several choices. And never did he pressure us at all . Rudy is an awesome salesman. We will go back and ask for Rudy again or refer him to our family and friends. Thanks Rudy

Ruben

Sep 14, 2016

Purchased my first Tacoma from the most professional courteous gentleman at the dealership. Rudy Hernandez made it a great experience from start to finish. If anyone wants a great Toyota from a great guy who will listen and do above and beyond for you see Rudy. Thanks for making my dream truck become reality .

Brandon B

Sep 3, 2016

I purchased my truck from Stacy Nguyen at Red McCombs Toyota and it was the best car buying experience i ever received. The process was seamless and very customer service oriented. I would highly recommend Red McCombs to anyone.

Brandon93

Sep 3, 2016

I purchased my truck from Stacy Nguyen at Red McCombs Toyota and it was the best car buying experience i ever received. The process was seamless and very customer service oriented. I would highly recommend Red McCombs to anyone.

rafael vela

Aug 29, 2016

Amazing friendly place! Definitely will recommend this dealership when I know someone looking to get a good quality car for the right price. I walked in there knowing exactly what I was looking for, and Victor Vela was great at finding the perfect vehicle for me at the price that worked for me!

celhdz

Aug 29, 2016

Amazing friendly place! Excellent service and I will Definitely recommend this to my family and friends dealership when I know someone looking to get a good quality car for the right price. I walked in there knowing exactly what I was looking for, and Victor Vela was great at finding the perfect vehicle for me at the price that worked for me!

Sam Barakat

Aug 24, 2016

Amazing friendly place! Definitely will recommend this dealership when I know someone looking to get a good quality car for the right price. I walked in there knowing exactly what I was looking for, and Brian Kriger was great at finding the perfect vehicle for me at the price that worked for me!

SAM2222

Aug 24, 2016

Amazing friendly place! Definitely will recommend this dealership when I know someone looking to get a good quality car for the right price. I walked in there knowing exactly what I was looking for, and Brian Kriger was great at finding the perfect vehicle for me at the price that worked for me!

cindy23

Jul 12, 2016

From the moment I sent an inquiry through Autotrader Brian was attentive and extremely helpful. He and the team at Red McCombs Toyota went over and above to get me into the car I wanted. Brian made the car buying process so easy and more importantly, stress free. I high recommend Brian Kriger and Red McCombs Toyota.

cindy23

Jul 11, 2016

From the moment I sent an inquiry through Autotrader Brian was attentive and extremely helpful. He and the team at Red McCombs Toyota went over and above to get me into the car I wanted. Brian made the car buying process so easy and more importantly, stress free. I high recommend Brian Kriger and Red McCombs Toyota.

Sylvia Acker

Jun 27, 2016

We drove from Houston to San Antonio to see a truck we saw online with the fact in mind it may not be what we really want or what it looked like online. Brian was great when we called about it. He sent us pictures , he answered all our questions and we decided to take the four hour trip. When we got there Brian was waiting for us and ready to help us in any way he could. The truck was way beyond what we expected and Brian never once was pushy or trying to sell us more than what we wanted. He was what people hope for with a salesperson but rarely get. In just a couple of hours we were finished with the process, the truck was detailed, the tank was full and we were on our way home. We had gotten preapproved so it was smooth from the start. I would highly recommend Brian to my friends and family and would make that trip again just to do business with him.A pleasant experience for a change when purchasing a new vehicle.Thank you Brian

Braves95

Jun 27, 2016

I just wanted to say thank you to Brian Kriger for being the ultimate professional when I was shopping for a new Toyota. I started my communication with Brian last week and he kept me at ease with every contact. When we met, he was courteous, friendly and made me feel important during my time at the dealership. He was a true example of what it should be like for anyone who goes in to purchase a vehicle. I am a very happy customer and I would recommend seeing Brian for all your car shopping needs. He will take extremely good care of you.

Brandi Andrews

Jun 26, 2016

I just wanted to say thank you to Brian Kriger for being the ultimate professional when I was shopping for a new Toyota. I started my communication with Brian last week and he kept me at ease with every contact. When we met, he was courteous, friendly and made me feel important during my time at the dealership. He was a true example of what it should be like for anyone who goes in to purchase a vehicle. I am a very happy customer and I would recommend seeing Brian for all your car shopping needs. He will take extremely good care of you.

txshooter5

Jun 7, 2016

Joe Ellis really took good care of me. He was professional, courteous, and attentive. I stopped by just to look at new trucks and ended up buying one. Matt in Finance was also great. Super fast service and he's very personable as well. This makes two Tacomas in a row for me from Red. If I buy another one it'll probably come from the same place. MTH

txshooter5

Jun 6, 2016

Joe Ellis really took good care of me. He was professional, courteous, and attentive. I stopped by just to look at new trucks and ended up buying one.Matt in Finance was also great. Super fast service and he's very personable as well.This makes two Tacomas in a row for me from Red. If I buy another one it'll probably come from the same place.MTH

Lynn

May 31, 2016

Had another successful purchase with Toyota, if you're looking to get in a vehicle, see Darwin! You won't be disappointed!! :)

Walt

May 31, 2016

If the new/used car buying experience has taken its toll on your patience , may I suggest Red McCombs in San Antonio. After not much success in Austin , I shopped the Internet and was fortunate in connecting with DeAndre Washington at red McCombs Toyota. I informed Mr. Washington what model and price I was looking for and in short period of time he came back with "can do" offer. The wife and I went to San Antonio the following Saturday , met with DeAndre , who had selections available. We picked vehicle of choice and 2 1/2 hours later we were on our way back to Austin with the vehicle we wanted , at the price we could afford. That folks is good business. I highly recommend Red McCombs Toyota and Mr. DeAndre Washington

NicoleS

May 31, 2016

This is the second vehicle my family has purchased at Red McCombs Toyota. Our salesman Andrew Roth was absolutely superb. He made the entire process so easy and fun. From the pricing to the technology Andrew took the time to answer all questions. He truely is top notched!Nicole and Maria

sam r

May 31, 2016

Purchased my second vehicle from Toyota and was very satisfied, again! If you're looking to get a vehicle, go see Darwin! :) He's a great salesman, and worked really hard to get me my dream car. Thank you!

RMsanantionio

May 30, 2016

Marcos Galdamez was AMAZING and the best Auto Salesman I have ever worked with! He was knowledgeable, honest, helpful, sincere and had a fun sense of humor. Up until this point I HATED car shopping-Marcos completely changed my mind! He was respectful to both my son and I and really made the process easy peasy and enjoyable from beginning to end. I would recommend Marcos to anyone looking to purchase or lease a car. Over all my Red McCombs experience was A++! PS- I LOVE MY NEW RAV4 XLE. RM-San Antonio

CHite

May 29, 2016

Was fortunate enough to be able to come back to Red McCombs to purchase a Tundra for my mom. She LOVES it!! Thank you for all your help Phavion!

RMSanAntonio

May 29, 2016

Marcos Galdamez was AMAZING and the best Auto Salesman I have ever worked with! He was knowledgeable, honest, helpful, sincere and had a fun sense of humor. Up until this point I HATED car shopping-Marcos completely changed my mind! He was respectful to both my son and I and really made the process easy peasy and enjoyable from beginning to end. I would recommend Marcos to anyone looking to purchase or lease a car. Over all my Red McCombs experience was A++! PS- I LOVE MY NEW RAV4 XLE. RM-San Antonio

bcraddock01

May 21, 2016

I purchased a 2015 Toyota Camry a couple of days ago from Red McCombs Toyota. I had the opportunity to do so with Cavender, but Arsalan Doraji, my sales consultant at Red McCombs Toyota, worked extremely hard to get the price comparative to Cavender. I purchased this vehicle from Red McCombs because of the relationship I built with Arsalan Doraji. He is highly personable.

Benjamin D. Craddock

May 21, 2016

I had a terrific experience this past week with Red McCombs Toyota buying my 2015 Toyota Camry. Arsalan Doraji really went above and beyond to get me the price I wanted for this car and was extremely successful. This deal would not have happened without Arsalan. Because Arsalan spent time listening, building a relationship with me, and refusing to pressure me in any way, I am the owner of a newer car and an extremely satisfied customer.

cmgangels

May 16, 2016

I have to tell you that this was one of the best experiences Ive ever had buying a car. It was smooth, painless and I spent less time than I ever have anywhere else. Richard Galvan was very accommodating, knowledgeable, and friendly as well as making me feel very comfortable in my car buying experience. I will definitely buy my next vehicle from Red McCombs Toyota!

Mahmood saboori

Apr 12, 2016

Great job Arsalan Doraji ,im very happ with my truck. Great dealer Great mangers Great experience. ...i highly recommend Red mcCombs Toyota and friendly salesmen Arsalan!!!

vahid khamesieh

Apr 11, 2016

Arsalan was a good salesman he was very easy going he give me his best price up front .I highly recommend him to anyone looking to buy a car! Thanks Arsalan Doraji for good car buying experience :)

Vkh596

Apr 11, 2016

Arsalan was a good salesman he was very easy going he give me his best price up front. I highly recommend him to anyone looking to buy a car...Thanks Arsalan

Gunny

Apr 7, 2016

What a great experience in buying a truck I looked at many options and when I called I spoke to Arsalan Doraji he helped me through the whole process. He made the experience fun for me. Very Personable, Comical, and Fun! Most of all he help me achieve my goal on my first purchase of a truck. The trade-in value on my car was great and I couldn't have asked for anything better. Recommend him I will and I'll be back for the purchase of a vehicle for my daughter. Thank you Again Doraji

krs

Apr 1, 2016

Jesse was terrific, he made us feel like best friends. This is the first time since we bought our first vehicle in VA in 1976 that the process was scary easy thanks to Jesse! Jesse not once put any pressure on us, was quick to respond to questions via text and/or email and just a genuinly nice man.

san1jwh

Mar 28, 2016

I cant say enough about Mike Buffenbarger I hope you guys realize what a true asset he is to your organization along with Ceasar Kondo. I was treated as a person rather than a quota, they truly made it the best buying experience Ive ever had and will be a Toyota owner for life. Mike was very knowledgeable and informative through the whole process and hope he can be recognized for it, I will definitely refer all my friends and family to Red Mcombs. Thank you for making buying our vehicle a pleasure.Sincerely,James Hamilton

AlyG

Mar 17, 2016

Great and easy experience buying a car! Darwin Mercado, was so friendly and easy going. Was not pushy nor made me feel pressured. Also he listened to what i could afford monthly. It was a good decision going to Red Mccombs ! I'm happy with my toyota camry!

AF

Mar 17, 2016

We had a wonderful experience at Red McCombs Toyota. We are a returning customer and we always refer friends. Our sales rep Jimmy Freiermuth was excellent - took excellent care of us and delivered on all of his promises. We are a proud customer!

sam r

Mar 17, 2016

I highly recommend everyone to see Darwin, he's a great salesman and was very attentive to my needs. Overall, he made my experience very smooth and easy. Go see him people, you won't regret it!

Happy Customer

Mar 16, 2016

Our experience was excellent! We worked with Jimmy Freiermuth and he was a fantastic sales person who took care of us and honored all promises! We are return customers and would highly recommend Red McCombs Toyota to friends and to family.

MGalvan07

Mar 16, 2016

I was shopping for a used car and Darwin had helped me so much with looking for the car as well as price range. I am very happy with my choice and it was all because of him. I highly recommend Darwin. If I ever need another car I will definitely ask for him again.

toyota,toyota

Mar 15, 2016

After ordering a Highlander Ltd. Platinum there were numerous delays in delivery. Six weeks after promised delivery date, we used another Highlander Ltd. to make an extended trip to the east coast and took delivery on the new car on our return. Service became excellent after two employees failed to return my phone calls with delivery concerns. The dealership seems well managed and efficient. Our sales rep, Jimmy Freiermuth, anticipated almost all our questions and requirements and cheerfully met them. He patiently went over the use of the many new features with us more than once. Even volunteered to come to our home to activate the garage opener into the new car. We have been encouraged to come back as often as necessary with questions or other assistance as required.

LukeG210

Feb 16, 2016

I purchased a 2014 Toyota Corolla from this dealership in October 2015. Darwin Mercado was my salesman and he was awesome! He greeted me professionally and was truly passionate about finding a car that was the right fit for me. What's more, he communicated with me over several days and didn't pressure me at all! Nearly 4 months later and the car is still running great! Thank you for your great customer service Darwin!

JRod74

Feb 15, 2016

What a great experience buying my vehicle from red McCombs Toyota my service provider DARWIN was amazing friendly and helped me achieve my goal in the monthly payment process and a great apr% thanks darwin

Heavywear

Feb 15, 2016

What a great experience in buying a truck I looked at many options and when I called I spoke to darwin mercado he helped me through the whole process even achieving my monthly payment budget........ Thanks Darwin

LukeG210

Feb 15, 2016

I purchased a 2014 Toyota Corolla from this dealership in October 2015. Darwin Mercado was my salesman and he was awesome! He greeted me professionally and was truly passionate about finding a car that was the right fit for me. What's more, he communicated with me over several days and didn't pressure me at all!Nearly 4 months later and the car is still running great! Thank you for your great customer service Darwin!

Cgrgonz

Feb 8, 2016

We experienced outstanding service and dedication to our needs at Red McCombs Toyota. Mr. Freiermuth was an amazing sales rep who found what we needed with limited time. We only had a few days in town and he met and exceeded all of our expectations.

Gaby

Feb 7, 2016

I was extremely nervous on buying a car. Been divorced for six years and didn't think I could buy my first car.. Met Phavion and he truly was Heaven sent.. He was very professional but showed immense compassion. His disposition was Impecable!!!! Made my experience, something I'll never forget .. I'm definitely sending all my friends to him

boxdiva44

Feb 6, 2016

I was extremely nervous on buying a car. Been divorced for six years and didn't think I could buy my first car.. Met Phavion and he truly was Heaven sent.. He was very professional but showed immense compassion. His disposition was Impecable!!!! Made my experience, something I'll never forget .. I'm definitely sending all my friends to him

0706dora

Jan 28, 2016

I purchased a vehicle on Jan 27 2016 with a vehicle which I still owed. I had purchased an extended policy on my trade in vehichle which was $2000. I thought I was keeping that and decided to put down $1000 down. I even questioned about the extended warranty to salesman John. He told me and my husband its a toyota Ibdidnt need it. So we agreeded. When in the finance dept with Chris he was friendly telling me sign here one paper after another. I trusted him. He kept saying I threw in battety, tires and oil changes. My husband and I were thankful and signed where he said. After getting home I told my husband my $13,700 corolla came out to $21,000. We looked at the contract. Chris added the extended warranty for $3000 and maintance fees of $1500 without asking me if I wanted it. We were very upset. Beware of this kind of hidden fees. Dont trust what the finance man says. I was so disappointed with my vehicle experience. I was sick to my stomach.

Friend

Jan 9, 2016

My experience in the process of buying the car was very smooth and easy. Richard Galvan showed great confidence and knowledge of the progress. He was very good guiding me in the documentation and alternatives to consider. He was a good engine in the process to me and guide me so well. He also collect the information that he will need from me and in this way he avoid to expend this time in from of me, and I appreciated that he did all the checking before I arrived to the store. He was prepared very well!!! Richard was very aware about how I feel and how he can help me.. Much appreciated. Always listening to my observation, necessities and economics limitationsbased on it he found the right car for me. He cover my needs and provide excellent solution. Thank to Richard support I was able to achieve my new car.

Justin Tidwell

Dec 30, 2015

I had a great experience with my Toyota vehicle purchase. Everyone was extremely helpful during the entire process and very understanding of my needs in a vehicle. I cannot imagine buying a vehicle from any other dealership. Thank You!

Halerman

Dec 29, 2015

I had a great experience with my Toyota vehicle purchase. Everyone was extremely helpful during the entire process and very understanding of my needs in a vehicle. I cannot imagine buying a vehicle from any other dealership.Thank You!

Jrben13

Oct 23, 2015

Cristian Garcia was a great help in finding my Tundra. I drove from El Paso to San Antonio and got my truck within an hour. He helped me from the time I called him to the time I purchased. He was very knowledgeable and courteous. I'd recommend seeing Cristian for your next purchase. Also, Brittney was helpful when I initially spoke to Red McCombs about a truck. Great staff!

Tremonti4628

Jul 29, 2015

Rick Paskovich made me feel comfortable excellent friendly service Rick provided me. Samantha Peacock in finance very friendly explained everything to me excellent, I will always shop at Red McCombs Toyota.

Red Mccombs Toyota Scam

Jul 19, 2015

Sold me a certified truck with a clean carfax. Couple months later carfax popped up a wreck. Lost a lot of money lost in diminished value. No offer to do anything. Told me 'I was out of luck.' Alignment was off when I took it to another shop. No action from anyone to make my buying experience better. Poor customer service. They talk so highly about there certified inspections but couldn't tell the truck was wrecked. DO NOT GO HERE!

HillCountryPerson

May 10, 2015

Took my wifes 2014 4 Runner here for the 10K Toyota Care service. I selected this dealership for this service after Cavender took almost 3 hrs. to do a tire rotation during the 5K Toyota Care service. McCombs knocked out an oil/filter change and tire rotation in 40 mins. Decided to check their work when I got home. Been working on cars for about 45 yrs.Tire pressure was correct when I took it in. After this 10K service the pressure in all 4 tires was grossly uneven.2 or more lugs on each wheel were loose. Had to torque lugs correctly.Oil filter housing on this car is made of plastic. It was WAY over torqued. Had to loosen.Told my wife that I would be doing all maint. on her car in the future as I always have.McCombs apparently hires the same talent Jiffy Lube does.And a message to the person who posts replies after many of these negative reviews.DO NOT tell me "we are so sorry about your experience. Please call a member of mgt. to discuss this issue further".There is nothing to discuss. Your lube techs are hit-n-runs morons who shouldn't be allowed to service vehicles.

dfr1956

Mar 23, 2015

Rick Paskovich provided us superior customer service. He was very professional, courteous and patient with me. Also, Chris Long, the Finance mgr. made us feel comfortable filling out the contract. Of course I need to mention Melissa Bellamy, the Service Mgr. Melissa is the reason we bought our car at Red McCombs Toyota. Melissa has always provided Superior customer service in the service department.You should be very proud of your team.

galloping

Feb 3, 2015

Used car dept. at Red McComb's Toyota has the worst customer service my wife and I have ever experienced. We will never do business with these people again. Buyer beware.

Captain Obvious

Jan 8, 2015

My credit is not great at all, so I went shopping at a bunch of buy-here-pay-here places. After being sick of looking a high-mileage xxx cars, I started looking at some real dealerships. Alec Hardy contacted me immediately, and we set up an appointment to meet over the weekend.I didn't have a whole lot of money, but that didn't stop them from putting me into a beautiful Camry. I pretty much fell in love with the car when I saw it. We took it out for a test drive (raining at the time) and it handled great. When all was said and done, we got with the finance guy, Valente, and got me on my way. There was a little snafu with the dates on some of the paperwork a few days later, but when I went to re-sign some stuff, they went ahead and filled my gas tank as an apology. Red McCombs really knows their stuff, and hire great people to represent them. Definitely getting my next car there!

Kayla F.

Dec 4, 2014

I personally talk to dealers on a day to day basis for my profession, and Red Mccombs by far surpassed my expectations. I know I received a solid price for my brand new FRS, and also got a very reasonable amount for my trade. Darren Williams worked with me for two weeks making sure the right color, and vehicle would be there when I was ready. He is considerate and very professional. He bent over backwards to make my deal happen, and for that I will not only tell every employee at USAA that they should go to Red Mccombs, but also my family and I know now the only place I will buy a vehicle from.

Rondell Choates

Nov 29, 2014

I had the best experience purchasing my new beautiful Scion from, Darren Williams. He was great, experienced and non-pushy. I would recommend this dealership and Darren to anyone looking for a great experience in finding their next vehicle.

thymectomy

Nov 29, 2014

We were referred to this dealership by a friend and were not disappointed! Esteban Garcia was our salesperson and was very knowledgeable and kind. Rick Martinez was the finance guy and was very helpful. We enjoyed spending some time with both of these gentlemen, and my wife loves her new car!

Honest Abe

Nov 27, 2014

After shopping for a new car for many months, and visiting many dealers, my search ended with my first and only visit to Red McCombs Toyota. Salesperson Darren Williams was instrumental in getting my purchase of a 2015 Toyota done quickly and professionally. Within 3 to 4 hours I was on my way with my new vehicle. Darren Williams continues to follow up with calls and emails to see how satisfied I am with my vehicle, and to remind me of my upcoming service appointments. I would highly recommend Darren and his staff to anyone contemplating a car purchase. Great job and keep up the good work.

Diane Thompson

Nov 26, 2014

Darren Williams is young but he is the most mature and helpful car sales person I have come across. He was concerned, did follow up and truly cares about the people he helps. Better retain him for sure!

Foxcrkranch

Nov 15, 2014

Shane Mitchell was our salesman, Rudy Lizaola and Mirt Ramey were are Finance specialist. They went beyond what most dealerships would do and were able to work with our bank to get exactly what we wanted. A 2013 Highlander with low miles and extra clean for a used SUV. Several of my co-workers have purchased vehicles from Shane and have had the same overall experience.We went to several other dealers before Red McCombs and were not able to even get anywhere. One dealer wanted a lot of cash down on a high miles 2010. The other wanted 5K in cash down and then when we came in the next day with 5K they changed the numbers and tried to steer us to a high mileage Mercedes? Terrible experience!!!I strongly recommend the team I worked with at Red McCombs and anticipate their service department will continue this excellent experience.I believe a "Deal"is when all parties walk away happy. We got a "Deal" at Red McCombs.

sweetpam

Oct 4, 2014

I have never bought a car for myself as my dad has always done it for me. I have heard about how salesman would do anything to get you to buy a car. and you end up with a huge payment and something you do not like. So I was really hesitant to go car shopping as the car salesmen are know as VULTURES to me.. Rick was oh my gosh so,so nice to me. He carefully listened to me and we talked and texted for 3 weeks before we even got together face to face. And he allowed me to make the choice and then he explained what was a good idea or not. and he was not pushy at all.. I felt so at eased like I was getting a massage...lol.. Then he took me to Frank and explained to me what he was going to do and stayed by me the whole time... for a single woman that really, really made me feel good.

jerryoconnor4269

Jun 11, 2014

My wife and I decided that we need a mini-van as our family increased with the new editions of a little girl and a little boy in the last two years; in addition to our six year old. In total we are a young family of five. Currently, we share one car.We decided to give Red McCombs a shot off of I-10. Our Salesperson was Travis, the Sales manager was Shaun, and the Finance rep. was Valente.Thursday of last week, Travis showed us some vans that we were interested in and we eventually sat down with Shaun to pull some paperwork. My wife and my credit is not the best but we were coming in with a trade in that is paid for or possibly with some money down in addition.Travis and Shaun told us one thing but the finance guy, Valente, told us something completely different.I am a Sales manager and work with finance options for my clients. When I put pen to paper, the loan ended up with almost $ 7,000.00 unaccounted for!!! I'm sure these could be hidden fees, charges and commissions - OR - the finance guy (Valente) didn't figure the numbers right.The thing about it is, we didn't "beat-up" anyone on price. We didn't ask for anything crazy. We just asked for a payment less than $ 400. on a used van (2010 Sienna LE with 96,000 + miles on it) where the asking price was 18999.99.By the time I sat down with Valente, Monday afternoon, he recognized that we wanted to stay under 400.00 dollars a month for a payment but he proceeded to show me a term of 66 months with a payment of almost 500.00 a month!!!! When I put pen to paper and calculated Tax, Title, Interest, Principle, with the term offered, there was almost $ 7,000.00 unaccounted for build-in somewhere, or, the numbers were incorrect altogether.I took time off from work to try and make a deal with these guys and Red McCombs used car dept off of I-10.. I even had to bring my family into the dealership, which is difficult with two little babies. I waited for over 40 minutes in the lobby before Valente asked for additional documents that he needed copies of (why did I wait over 40 minutes when all Valente needed was some copies, which I had brought in with me?). When I explained to Valente that we had time factors because of my work and the kids - he got short and irritated with me! I then explained that I had been waiting for almost a hour as our appointment was arranged with Travis and Shaun at 10am. He changed his attitude a little but was still very un-empathetic to mine and my family's situation. We decided to leave and go to lunch. I had to call my work and explain that the arranged time off to make a deal on a van might not be enough time. We were basically waiting for the departments at this place to communicate and all get on the same page, only to go back after lunch (with all the kids again) and get over charged and almost ripped off on a crazy loan deal... At one point, Valente even turned the computer monitor around and showed me figures which showed the price worked in the deal was a thousand dollars more than the MSRP for the used van, a credit amount of over 1200.00 actually showed. The interest rate was at 18.99 %. You do the math, 7,000.00 added in somewhere.I went out to the lobby and told my wife what was happening and she decided that we just needed to leave. So as we were leaving Valente tried to say that "he didn't know" we needed to be under 400.00 a month in payment, which is just infuriating. The double talk wasn't eloquent and was a joke. If you are gonna lie and double talk at least sound good when doing it. Reminded me of a con artist or a street panhandler when you catch them in a lie or call their bluff.Travis didn't say much through all this. I don't think he knew quite what was going on himself. Shaun rushed out to the parking lot to shake my hand only to tell me to consider a co-signer for the loan.. so on some level he was lost as to what was going on.Shortly after we left, Shaun/Travis called with a van that they would be willing to work payment of 400.00 dollars a month, which is all we wanted to begin with. Its crazy.We are a young family who feel incredibly cheated, used, disrespected, and almost taken advantage of. I'm completely lost how a group of people can do this in any industry. The ethics and care for the customer became completely devoid.The time and money and inconvenience placed on my family was astonishing - and still no van.I will forever tell everyone of my experience and to NEVER work with these people at Red McCombs.

woodba

Jun 1, 2014

This was, by far, the best car buying experience I have ever had. First of all, Rudy Lizaola and Andrew Roth are an amazing team. I know they are there to sell you a car, but they didn't try to take advantage of me because I'm a female. I felt comfortable the whole time. Not only where these two great, this dealership has a Military Relations department. Great experience all the way around. If you are in need of a vehicle, this is definitely the place to go.

trina.valdez

May 8, 2014

Love the friendly service. Rey was great. We have bought many cars from him and we will return should the need ever come up. Thanks

pacificigirl

Apr 25, 2014

We have dealt with Mario in purchasing our previous vehicles and currently we own a new 2014 Highlander LE Plus. His other sales dealers Mr Andrew and Mr Rudy handled our search for a new vehicle with awesome personality and great professionalism. We recommend any of our family or friends to visit Red Mccombs Toyota and ask for these gentlemen. Last but not least, Mr Jimmy, Dealer Delivery provided us with a thorough review of the new vehicle.We are very pleased with the dealership because of the service these gentlemen have provided including their Auto Service and representative, Ms Jennifer.

shanmugavel

Apr 24, 2014

The internet team sales person gave me a good quote for new Toyota Camry. I went there and test drove the car. I wanted a different color and he earlier had told it was fine with him. After running credit application, this guy says the car price is hiked $5.8K because I wanted a different color. If I asked him about the car that he quoted earlier, he said I could take it for the quoted price and he was ready to drive me to the lot to take the car for me. However when I asked the VIN number and miles driven in that car that I wanted to buy and asked if there were any problems in the car to be sold for huge difference in price for $5.8K, he suddenly says some guy out of town had bought the car online. I am not surprised by this con. I think that's what sales has become nowadays. You lure a customer to dealership, run his credit and then raise the car price and interest rates. I wonder who would do something like this. He also said he is sorry for misleading me as if it really mattered to him. How do these guys sleep in the night?

cutie18674

Mar 13, 2014

The other day I went to purchase a car, not that I need one, but I do travel to Austin everyday. I had a set price for the car that I wanted. He kept getting the car lower and lower, but not low enough for me. He kept telling me to sign something saying that I would purchase the car at a different rate than what I was willing to pay. Then he tells ME that I am playing games. The price was lowered over 2,000, but not as low as I wanted for an older 2009 camry. THEN he tells me it will cost another 1,000 do go get a different car from Universal. The funny thing is Universal Toyota said lets go get the car and They will get me the price I want. They even said they would go to San Marcos and get me a car. In other words Isaac is a liar!! and I now refuse to give my money to Red Mccombs after I have had several people buy from them and me since 1998, My money will now be going elsewhere. They are a bunch of crooks and liars!! BEWARE of them,

jalvarez2

Dec 7, 2013

After doing a lot of research online regarding the new 2014 scion Fr-s, I decided that was the car I definitely wanted. I searched all over the internet until I came across a website that gave an estimate of what the car should be worth and it provided me with a certificate that locked in my savings, meaning that the price stated on truecar.com was the price I was going to pay for the white Fr-s they supposedly had in stock. I printed out the certificate (which was about 4 pages long) like I was instructed to do but somehow the estimate given was for a 2013 fr-s, and not the 2014 Fr-s. I went back and checked the estimate for the 2014 Fr-s and it was only a $3.00 difference between the two, so I decided to just note down the difference rather than wasting more paper since I had the certificate on my phone as well. I went back and double checked Red McCombss inventory online to make sure that the specific car I wanted was in stock so I wouldnt drive all the way over there for nothing and it was indeed there. I then visited Red McCombs and I found the car I wanted but with a SOLD sign parked under a tree on a windy evening and with a lot of bird stool on it. I decided it wouldnt hurt to ask a salesperson if they had any more white automatic fr-ss, so my family and I headed inside. As we walked in the door, we see many of the representatives standing around talking to each other and since many of them made eye contact with us, we thought we would be asked if we needed assistance. We walked in the showroom for about 5 minutes and no one bothered to approach us. I then went up to the front desk and informed the young lady I was interested in purchasing a car and if I could get someone to assist me, preferably someone who spoke Spanish to make the process easier for my mother who was the one that was going to buy the car. Immediately one of the men that were standing around socializing came up and offered his help. I was offered to take the white fr-s which had the SOLD sign on it for a test drive and then decide on what color to get if I didnt like that particular one. As I walked around it, I noticed a couple of small, barely noticeable scratches (probably from being parked under the tree) but didnt think anything of it at that moment. I then saw that the car I was test driving was not $26,xxx but $28,xxx because of some additional accessories. Overall, I knew that was the car I wanted but I couldnt make a choice until after I saw the figures/numbers offered to us since its a big decision to make, especially around this time of year with jobs being so slow. I then made the salesperson aware that I had the truecar.com certificate which gave the specific car I wanted (without any accessories) a $26,xxx MSRP value. I also asked him if they had the $1,000.00 off MSRP of any scion promotion as stated on the scion.com website, but he did not know anything about that. By the way he looked at me and responded he made it clear he didnt know what I was talking about, and I guess he left to show someone the paper. He then returned with the keys to test drive the car without mentioning anything about the truecar.com certificate or the promotion I had mentioned previously.Upon our return from the test drive and after much walking around, the salesperson returned with the estimated prices and showed them to my family. During the time of the price discussion, I was with my fiance test driving the car again so he could get a feel of what I was planning to get but by the time I returned I had missed out on the most important information, the price discussion. My family was walking out as I came back from the test drive and said they had been given a higher price compared to what we calculated. My fiance and I returned inside to speak to the salesmen so he could clarify for us the price he had estimated but we werent shown the figures again. Instead, he went inside the main office and came back out explaining there wasnt much they could do to reduce the price on the car more. I explained that I understood that and I wasnt arguing that at all, all I wanted to see were the figures! After he came out, some other guy came out from his office (he didnt present himself nor did he greet us so I dont know what his name is) using an angry and loud tone of voice and asked me whether the certificate I printed was for a 2013 or 2014 scion, which I had already explained to the previous salesperson and explained again to this other guy that I simply didnt want to waste more ink and paper when there was only a $3.00 difference between the two MSRPs; I could prove it by showing him the e-mail on my phone, but instead he cut me off and said that the MSRP he gave us was the same as truecar.com. I only stared at him with disbelief that he had just spoken to us like that! He stared at us with a frustrated look as if we were stupid or were asking to have the car for free. All I needed was to see the paperwork but no one was nice enough to sit down and explain to me what is included in their estimate of more than $29,xxx which was the estimate even after they supposedly deducted the $1,000.00. The salesperson knew the car was for me which means I would pay for it, so why didnt he wait to show me the numbers until I was present? After the rude guy talked to me like that I lost my patience and just walked out with no desire to go back. It seems like they were not interested in selling any cars since the salesperson was yawning during the whole time he was speaking to us, and the manager or whatever he was spoke so rudely to us before even asking what it was that we needed to be clarified in the first place. These people dont seem to understand that the food they provide to their families on a daily basis as well as the gifts they will be buying these holidays for themselves and their loved ones come mainly from the consumers who purchase cars from their dealership! Unless we are millionaires and have money to throw out the window carelessly, as consumers and I as a college student especially, will always try to find a good deal since we are dealing with not just hundreds, but thousands of dollars. So salesmen, dont get mad when someone asks you if you can do anything to reduce the price of a vehicle because more than likely, the consumer already found out about the many ways they can save money. I personally informed myself well on the many promotions available at Scion at this moment and not a single one of the promotions I was aware of was mentioned to me until I brought it up. Being an owner of a small business, I know that promotions and special sales are the way to get more costumers to buy your products even if it means losing profit for some time because in the long run, you will gain the respect and loyalty of many customers. Other ways to gain and keep a customer are to be well informed about the products you sell, demonstrate interest in your job, provide care and attention to your customers, listen attentively to your costumers, but most importantly communicate in an educated manner! These are the many virtues some salesmen/ managers have yet to work on at Red McCombs Toyota/Scion. My visit to Cavender Toyota was much more pleasant. I was well received and assisted from the very moment I stepped out of my car and they made my first car buying experience one I will never regret. I love my new car!?

Mike7007

Oct 30, 2013

I purchased a used vehicle from Red McCombs Toyota in early October 2013. My sales rep was Rudy Abrego and I couldn't be happier with his work. He worked hard to get me the price I wanted and answered every email, text, and phone call. Ultimately the price was good, his customer service was outstanding, the sales manager and finance manager were great, the service department went out of their way to explain some potential issues - just an overall really good experience. If you are looking at a vehicle at McCombs Toyota, ask for Rudy. I don't think you'll be disappointed.

OOO3

Sep 8, 2013

I just returned from two back to back deployments and needed to find a vehicle. After settling on the 2014 Scion tC, I came online to USAA for an Auto Loan. After qualifying, I saw that a New Car Buying Service was being offered in partnership with TrueCar.com so I signed up for it. On 26 August, I went to the dealer, Red McCombs, USAA/TrueCar.com has designated for my new purchase. As soon as I arrived on the lot, I was greeted by Cameron Gutierrez. I immediately told him that I was there under the USAA/TrueCar New Car Buying program and was there to see Mike Buffenbarger as his name was listed on my certificate. Cameron made no effort to go get Mike nor really seemed interested in my certificate or the USAA/TrueCar program. Cameron asked what I was looking for. I told Cameron that I wanted to test drive a manual 2014 tC but was likely going to need to order my car. I then asked for Mike again but Cameron told me that he was busy. I went ahead and completed my drive (this was my 5th drive after visiting several other Scion dealers,) As I knew that I wanted it. I told Cameron that I was very specific on my accessories. Cameron then brought me inside to sit so he could see about how fast he could order what I wanted. As we were about to move into the actual buying portion, I again asked for Mike as I wasnt sure if I needed to speak to him to stay within the intended Car Buying Program. Cameron disappeared again. When he came back, he brought Estevan Garcia with him. Estevan explained that Mike was actually part of the internet team but Cameron was the actual salesman. I explained to Estevan that I was there for the USAA/TrueCar.com Car Buying Program. He just stated, Yeah, yeah but also showed no real interest when I tried to show him the certificate. Both Estevan and Cameron sat down with me to ask what I wanted in my vehicle. I was very clear with my accessories that I wanted. They both left to try and find my car. Estevan then returned with Cameron in tow to tell me that they located my car and it could be here in a day. He shows me the price. I saw the car had more accessories than what I wanted and told him so. Estevan told me, Well thats how the car comes. I stated that I wanted my car with the four accessories and that was all. He then tells me that to get the car I want, I will have to order it so I may be waiting for months since the dealership orders their inventory about 2 months out. I stated that I didnt mind waiting. They both leave again. Cameron then comes back to me to ask for my name, phone number and email address. I tell him that he should already have my info as USAA sent Red McCombs my info and it was received as I had emails from the dealership that morning. Cameron stated that they didnt have it and needed it again. He also wanted to clarify that I wanted navigation in my system and stated that he believed it was going to cost more but he would check. Again both Estevan and Cameron returned to tell me that my navigation was going to cost me $1,700 ON TOP of the $1,198 I was already going to pay for the premium stereo. That didnt seem right to me at all so I asked them to remove that option. They both left again. When both returned, they told me they found the car and it could be there in a day or two. After adding the figures, I saw that it was still about $500 more than what I expected to pay. I asked what it was and Estevan stated that it was the dealer installed accessory package. I stated that I didnt want it. Estevan told me that that is how the car comes. I told him again that I didnt want it. Estevan then said he would go and see if he could take it off. As he left, I had felt I reached the limit of my patience. I was especially annoyed that this was not a Hassle Free experience that both USAA and TrueCar had promised. No one at Red McCombs was listening to what I wanted. Later, both men returned with more paperwork, this time showing the dealer package removed and of course, acting like they did me a huge favor. When I compared the prices, I still saw a $50 dollar discrepancy that I was curious about versus the certificate printed from USAA/TrueCar.com (that no one bothered to look at or acknowledge earlier.) When I asked what it was, both men stated that they didnt know but had to ask. By then I was finished and decided to leave. As I walked into the parking lot, I was chased down by Cameron, Estevan and a man named George, who stated he was a manager. George was trying to get me back in by explaining the $50 difference. I was no longer interested and proceeded to leave the dealership. Later that day, I received a call from Cameron. In order to get me to return, he offered to subtract the $50 in question and give me my window tint for free. (A $339 value.) I was so put off from the dealership, I absolutely did not wish to EVER return. They were THAT awful to deal with and I would never send anyone there to buy a car. I instead went to Universal Toyota to conduct my business, so please see my review under that dealership.

terrygl

Jul 10, 2013

I was looking for a wheel cap for a 2001 Camry wheel. i had bought this car in another region of the country. Another dealership in the city couldn't find the part or part number, but Ernest did and this ended an ordeal for me that had taken up a number of hours of my time over the last few months. He really showed a desire to take care of the customer's needs. This was an aftermarket wheel made by Enkei and placed on the car before I bought it new and I had previously contacted both Enkei and the original toyota dealership without success in finding the part or part number. In fact, no one at Enkei wheels or the dealership in California could do what your employee did for me, he found the part number, which was exactly what I needed.Thank youGlenn Terry

kathyhartman07

May 28, 2013

I bought a truck from Josh Hartman at Red Mc Combs and was very happy with the service he provided! Our truck is perfect for our family. We would recomend anyone looking for a vehicle to call Josh Hartman. He is very helpfull, and will find you what you need.

fbarba

Mar 5, 2013

My wife and I want you (Red McCombs Toyota), your staff, and your organization to know Mr. Dustin Hall's appreciation towards high standards of quality.I want you to know that you have an exceptional employee Mr. Dustin Hall in your Toyota support division. His calm patient manner was a great help to me and my wife when my frustration was at an all-time high. His knowledge, tactic, and his remarkable problem-solving abilities are rare indeed.If the quality of a firm's employees is an indication of future success, then Mr. Dustin Hall is the second hand in a fine Swiss watch that allows the entire time piece of any organization to work together efficiently and effectively.Mr. Dustin Hall assisted my wife and I on numerous occasions, both during his duty hours and on his personal time after duty hours in order to achieve full and complete success. Such professionalism is rare nowadays. Mr. Dustin Hall is foremost an asset to your entire Toyota organization. I have been working in Afghanistan for the last 5 years and to see this quality in America today is very comforting at the least, I highly recommend anyone to visit Mr. Dustin Hall while researching the purchase of any Toyota brand vehicle.Again, thank you so much. I greatly appreciate your generosity.To include everything above, while during your finance please visit Mr Vic. (I apologize for not remendering his last name)If you have any questions, please feel free to contact me.Thank you,Frank and Velma Barba

mgflores86

Dec 1, 2012

We live in Brownsville, Tx and decided to go up to San Antonio for the Thanksgiving holiday and the possiblity of our daughter purchasing her very first brand new car which we are happy to say that she did purchase one. During the paperwork process we were told that the car needed to have some door guards installed however it could not be done on that day because the person who did that was not available (this was on a Friday). We did advise that we were heading back home on Sunday and asked if a dealership close to home could install them for her and we were told that they thought it could possibly be done but would inquire and let us know for sure. Well needless to say we drove about 300 miles home and within 2 days we received a call advising my daughter that she needed to take the car back to San Antonio because it could not be done at a dealership close to home which made us furious in that fact that she needed to drive back adding 600 miles just for some door guards that only took seconds to install. It was a big inconvinience because I had to miss 2 days of work just to take her. Over all we were very satified with the customer service, the salesman Mr. Carl Moore was excellent and so were the other gentlemen who helped us out.

dfr1956

Nov 20, 2012

We would like to compliment Melissa Bellamy and the service department at Red McCombs for the excellent service they ALWAYS provide. Melissa's professionalism and the ability to get to the bottom of a situation we had on our 98 Avalon exceeded our expectations. Such a commitment to great customer service is to be commended and is very much appreciated. We have always had our 98 Avalon and 02 Tundra serviced at RedMcCombs Toyota and will continue to do so with the outstanding customer service they continue to provide.

marybay

Oct 28, 2012

Very friendly and we got a great car at a super price. Employees worked as a team and always had our best interest at heart. Thank you!

ScioniQ

Oct 24, 2012

I can't say enough about Alec! He exceeded my expectations. He did everything possible to make my buying experience as easy and painfree as it could possibly be. I traded my 2009 Toyota for a 2013 Scion and could not be happier. He is professional, friendly, and very prompt with everything that he did for me. I will be a loyal customer for life. Not to mention, I am 300 miles away and he did everything that he could to help me with my vehicle selection, options, and delivery. I couldn't have asked for a better experience at any other dealership. Alec Hardy is awesome!!

TSPeters

Sep 26, 2012

I was looking for a new car and was interested in something with good gas mileage. My wife has arthritis and has difficulty getting out of vehicles if their seat is too low. We went to this dealership to see if she could sit in a Prius V to see if it is too low for her. We arrived at the dealership and found a Prius V outside. We looked around it for a couple minutes then I went inside to find a salesperson to help us.When I walked inside I saw a desk with two young ladies seated at it. I walked up to the desk and both ladies had their heads down looking at their cell phones. They were texting or something I guess. I stood there, a couple feet from them at most for at least 40 seconds before one of them decided to look up and even acknowledge that I was there! I asked her if she could find me a salesperson and she got up and wandered in and out of offices for about 3 minutes before she came back and sat down. Without saying a word to me. Was someone coming, did she give up? I didn't know because she didn't bother to say and just went back to looking at her phone.This alone should have been enough to tell me that customer service isn't this dealers strong point but I waited another minute or so before a man that looked in his 60s or so wandered out and asked me if I needed help. I explained my wife's issue and asked if he could show us to a Prius V we could sit in. He told me that they didn't have any Prius V's but said "she could come in and sit in a regular Prius, they're the same thing". Now, if they're the same thing (which I know the Prius V sits higher off the ground, I checked the specs on the website) why would Toyota make another model?I told him that they had one outside, could he come out, let us in it and she can sit in it? He just repeated that they were the same, I should bring her inside to sit in the one in the showroom.I said ok and just left. I'm dumbfounded by all this as I expected if I was willing to spend some money on a new car that I could expect the dealership be willing to help me out and sell me one. Apparently not this dealership. We ended up buying a Honda C-rv EX-L from Gunn Honda; the service was excellent and we couldn't be happier with the way they treated us.

larnree

Sep 19, 2012

Called from Grand Junction, Co. to schedule a needed repair and assure part was on site. Arrived at scheduled time and repair was done (overran estimate time ~1/2 hour). While waiting for initial scheduled repair,Told service person windshield washers, front and back did not work also. They said it was a motor and put one in. Removed it as it was not the problem. Claimed switch was problem. I told them to please check fuse as very unlikely two motors would fail (front and rear)at same time. Said fuse was o.k. and they did not have switch so could not repair that day. We were only passing through town of 7 week road trip from Seattle, so left. The looking for and installing/uninstalling washer motor was a little over two hours. Today I looked at fuses and found 20 amp fuse was "missing" altogether. Replaced it and washers work fine...We wasted over two hours at the dealer when we needed to be on the road to a scheduled location with friends that night.I can not believe that a certified Toyota repair dealer would not have looked for the obvious as a first possibilty, especially when I told them "very unlikely two motors would fail at same time.".I can not speak to purchasing a vehicle from this dealer.... but I would never take a toyota to them for service...

ThelmaGColwell

Aug 22, 2012

Our experience with McCombs Toyota and Mario was FANTASTIC! We're repeat customers and have been treated extremely well each and every time we have purchased a new vehicle. Mario was very knowledgeable and helpful, taking the time to answer our questions thoroughly along the way. Would not hesitate to recommend McCombs Toyota and Mario!! Thank you for all you do and keep up the good work!!!

Pinkoo

Jul 30, 2012

I always go to this dealership. Very reliable. I bought couple of cars and this is the third car buying from them. The sales representative was excellent when we went the second day. The first day he was using the statement "it is expensive" every time we asked about any car which I disliked the most. When he understood that we are potential buyers then he started being professional and took care of us in an excellent manner. No complaints against him at all. We disliked the representative who was processing our loan as he was not approachable at all and was not willing to answer my questions. We ended up taking the extended warranty depending on what he told and it ended up to be something wrong. According to him it is 7yrs from the day we purchased the car but I ended up later receiving a letter with coverage saying that it is from the time the car was manufactured where I lost two years of coverage as I purchased used vehicle from 2010. I called them to figure out the problem but no one returned my call. I would like to suggest not to fall for their extended warranty....Ont he whole the experience turned out to be good becuase of the sales representative.

nsrapaka

Jul 10, 2012

Everything was great and fine. Luis Hernandez was great. I was not completely satisfied with the representative who was helping us with financing. He was too reserved and not friendly. I can't recollect his name.

brianunc

Jul 5, 2012

We were looking for a FJ Cruiser and found one we loved at Red McCombs. From the very begining the sales employees were awesome. They worked with us on price and all of the people we dealt with there were very friendly. I would definitely buy from them again. Great customer service!

ncequina

Jul 1, 2012

I gave this score because Riki, our sales dealer, was so patient and honest. We got a great deal for our new car and it left us feeling quite satisfied!

Steveandres

Jul 1, 2012

Upfront, fast, dealt honestly, good price. Would recommend to friends. They also have a good product in Toyota. This was the third Toyota for our family.

bobdimas

Jun 27, 2012

I was interested in the purchase of a used 2011 Toyota Corolla (stock #34375). I asked the salesman Isaac Avelar if anything could be done to get a better price than sticker price of $16,495. He said that he would have to go talk to his Manager. Upon his return I was told that the price could not be lowered, however a Comprehensive Warranty could be included for this price to sweeten and close the deal with me. The offer was clear to me and there was no misunderstanding. I was told specifically by Isaac that this was a great offer since the warranty could be valued at upwards of $2,500 and I would be getting that as part of the purchase price. I agreed to the deal. Upon doing the paperwork with the Finance manager, the purchase contract had a separate line item for a comprehensive warranty with a price of $1,800. I told him that that was not the agreement and that the price of $16,495 already included the warranty. He called Isaac and his Manager to discuss the agreement. Their collective response was that there had been a misunderstanding but they could go ahead and give me the warranty for $1,000. I pointed out to them that was not our agreement and that I should not have to even consider a discount on an "upsell" item since that was already supposed to be included in the purchase price. It was left as a "misunderstanding" and I told them that I was not going to do the deal and left the dealership. It was clearly a bait and switch tactic that I clearly discerned. I was happy with the price only after I had been told I would have the warranty included. I do not seek any remediation but felt you should know the questionable business practices of your used car sales team. I will be taking every opportunity to tell this story to every friend and relative to ensure they know how this store deals.

cpenn295

Jun 18, 2012

I bring my 2008 Tundra in for the quick lube service as needed. While I am happy with the service provided it is a time consuming experience each and every time I go. With the purchase of my truck I received free oil changes for the life of the truck. If I was paying for this service I would go somewhere else due to how long it takes them to complete the basic service.

ronnielourdes

Jun 13, 2012

rick paskovich is a great guy felt like i knew him for years!!!lol.......he answered every question i had !!!!!it was one of my best experience i have had buying a car!!!!!!

looking for a ride

Jun 8, 2012

I went to get a scion tc and was quoted a price in the afternoon, then I told them I was going to come back in the evening to purchase. They said they were going to hold the car. When I was on the way back the vehicle was "sold" even though I told them I was in-route with the money and they still have the car on their inventory. Not cool!!!!!!!!!!!!

chrisransom

Jun 8, 2012

Alec was great and worked with me for over a month before I finally settled on a Camry, even after I initially started with a Prius-C.

johan

Jun 1, 2012

Excellent dealership....went out of their way on 2 different occasions. Bought 2 tacoma trucks over the last few years and planning to upgrade again in the next month..

cmm22001

May 25, 2012

I bought a Corolla about three months ago and the car is ok. My Volkswagen had a lot of little gadgets that made it better than the Corolla. The only option that makes the Corolla better is it has Bluetooth and XM radio. I was told the 2012 Corolla would be out way later in the year which was a lie. I have seen the 2012 Corolla commercials this past month. I went for my first oil change yesterday and the guy hands me my keys (in a friendly matter) and tells me my car is ready. He didn't show me where my car was or anything. It took me a few minutes to find my car because other people's cars were in the way and my car was parked up on a little hill. Now when I had my Volkswagen, they gave me a complimentary car wash. Could I at least get a vacuum or something with my oil change? There were some small problems when I first purchased my car but they fixed that. Overall the car is ok and the dealership could be better. I'm not too happy where I purchased my first Toyota car.

dianeperfetto

May 3, 2012

Since we bought our first car at this dealership we have had the absolute pleasure of dealing with Thomas Bundick, Jr. who has done everything in his power to make our service visits as short as possible with the best possible quality of work. I have been to many service places before and they have worked on the car and within a week I had to go back and have it reserviced. That is not the case here. Thomas Bundick makes sure that it is taken care of correctly, efficiently and with the least amount of stress or aggravation. I will never ever use another service center anywhere but here. Just as a sidenote - we travel 70 miles to get there and 70 miles home to deal with Tom. On another note Jay Kroum is a salesman who is so honest and so dependable and someone that I trust implicitly. We have dealt with him now with 2 vehicles and he makes it a point to give us the best possible service in the sales department. These are the 2 men at Red McCombs that I would tell anyone to go to. Jay Kroum for sales and Tom Bundick for service. You are in excellent hands with these 2 men. Frank and Diane Perfetto

jnolan1

Apr 13, 2012

I always get great, friendly, honest, service with Red McCombs Toyota. Honest being the most important to me after being taken advantage of at another dealer.

kirbylf

Apr 12, 2012

Great experience after having a bad one elsewhere. Whole sales process was painless and only a little pressure was applied to add-on options we did not want. The dealer had the car we wanted in stock so we were able to drive away with it. Used the USAA service and made the whole process even earier.

minilu08

Apr 8, 2012

The service I received was the best. Everyone went above and beyond. The entire process was smooth, I did not have to wait long and everyone provided their full name and card and if any concerns to call them directly, it was a team environment. No one was pushy or overbearing, I loved the experience and the post sale experience has been wonderful. Thanks so much.

Isaul Garcia

Mar 28, 2012

The whole experience was very friendly and pleasant. The staff was very helpful and genuine. I would recommend buying from red mccombs Toyota to all my friends

crete1973

Mar 27, 2012

Bill was great! He was patient and I was not ready to purchase my Pruis on my 1st visit to you dealership and he wasn't pushy. That's great with me. I would have walked out if he was. He waited two weeks like I asked him and I made my purchase and was very pleased with yoour dealership.I would have never come to your dealership had it not been for the CARPRO radio station that I listened to and was able to ask them questions about the Pruis and asked for the recommended dealer in the area and Red McCombs was suggested. I feel my overall experience was perfect.

sanders.spangler

Mar 26, 2012

i have been going to red mccombs toyota since i purchased my 2000 toyota land cruiser. mark kumler has taken care of my service on this vehicle and my other non-toyota trucks and cars. he is a great person! i can full trust him and his service team. he has never fixed something that did not need it. price is very fair to competitors. service is excellent, friendly and honest. i would definitely recommend this dealership for sales,and service. 12 years later i have not changed. and i have shopped around, to ck pricing.

Karen Speer

Mar 21, 2012

I have had all my Toyota's serviced at Red McCombs since I bought my first one there in 1993. The staff is friendly and thorough and explains everything in detail. There are never any surprises with the cost and they do not try to sell me service I do not need. I would not go anywhere else for service.

Yvonne McClellan

Mar 20, 2012

Great person to do business with. Very professional, friendly and knowledgeable. Looks for the best in what the needs of the customer are. Has always been so patient when all our kids are there =) We have gone to Hector on more than one occasion and will continue to always do business with him, highly recommended!

Cyvettelopez

Mar 18, 2012

Excellent service , had a welcoming feeling and was fortunate to have been assisted by an excellent sales representative . I believe he is in used sales , however demonstrated an outgoing, positive attitude and walked me through my entire sale. His interpersonal as well as intrapersonal skills are remarkable and admirable. This is the third time I have purchased a vehicle from your dealership but this particular experience has by far superseded my expectations ! Thank you and I look forward to next time !

Salsabo

Mar 10, 2012

Great, friendly, and reasonable experience. Jay was great and it was nice to see his support for the military. All other members were also very professional and helpful.

sandye1971

Mar 10, 2012

Purchased my 3rd toyota from Rick,I have been very happy with the service he has provided over the years.I just wish I would have waited 24 hours to take advantage of the free gas promotion that started today.

Mgreekboy

Mar 9, 2012

James is professional, honest, diligent and very helpful. I especially appreciate the connection James made with my father. It was clear that James was genuine and this made the biggest difference to me.

Beach Bubba

Mar 4, 2012

Attention by salesman (Ansilmo) was excellent...not pushy, no false handshake, etc. The selection was made and the paperwork processed by loan guy (Harvey) was fast and efficient. I felt it was a good deal which is rare at a used lot.

cbright50

Mar 4, 2012

I can't begin to express my gratitude and satisfaction with the purchase of my new 2012 tundra. The service I received from Vic and Shane were the true difference and the main reason I purchased from Red McCombs Toyota. I was looking at similar vehicles from Universal and Alamo Toyota, but it was the excellent customer service from those two that made the difference. Another special thanks Glenn in finance for making the closing process an understandable and enjoyable process. He's was a great resource and answered all my questions thoroughly. These men are a great asset to your organization and will be reason that I recommend anybody looking to purchase a vehicle to Red McCombs Toyota.

CamryRed2012

Mar 1, 2012

Camry is my favorite car. I like the service of the Red McCombs Toyota. The guys are all friendly. Mr. Dustin Hall is nice and patient. I would like to introduce my friends to him once they plan to buy a car.

tpatchx

Feb 28, 2012

I have bought 5 vehicles from Red McCombs Toyota since 2003, not including the 2012 Tacoma I just purchased. I have always been taken care of with each of my purchases and have also received great maintenance coverage on all of my vehicles. I'm glad to be a customer of Red McCombs Toyota. Willie Butler is great salesman.

quinterl

Feb 23, 2012

Dustin went out of his way to answer my questions and make my experience as easy as possible. He was personable, knowledgeable, and profession. Dustin gave me excellent recommendations He contacted me immediately after the CarPro Jerry Reynolds gave the Toyota recommendation. Andre was personable, professional, and helpful.

Sue Ann

Feb 21, 2012

Alec was professional, helpful, patient and very informative. I have never had such a great experience and both my husband and I will be life long customers.

Ruth Wells

Feb 13, 2012

Every one was very helpful and followed up on all request. I will buy another car from you in the future.I know you want to improve on the overall experience for customers. This was a cash deal and we were there for three and one half hours, way too long for a cash deal. Please take this as constructive criticism.Even though Vic is new, he did a great job, he is an asset to your dealership.

ronaldlehman

Feb 2, 2012

My first contact with Red McComb salesman was by phone on a cold, rainy Saturday last December. I live in Boerne and earlier in the day I visited the Boerne Toyota dealer. It seems that none of the sales staff there wanted to get off their butts and come out in the cold wind and talk to me. They had 2 vehicles I was interested in but I decided that it was time to try another dealership. (This was 2nd time I had stopped to look at a vehicle and couldn't get a salesman.) I tell you this because I was met by a salesman at your dealership moments after I stepped out of my vehicle when I arrived. That salesman walked me inside and found Mr. Beffenberger for me immediately. I was impressed. As a last note: I love my Toyota truck. My wife keeps stealing the keys so I think she likes it too.

vivasusan141

Jan 18, 2012

Your advertising says when you deal w/ Red McCombs the deal gets done, but I am one of the countless people who discount c. 95% of all advertising. I came to Red McCombs as a "fleet" customer, through AAA, after visiting four other dealerships, one of which was a Toyota dealer. I was more than pleasantly surprised. The staff at Red McCombs really has its act together. Dustin Hall almost made the car-buying experience fun. I have to clarify "fun" with "almost" becuase car-buying for me is usually much worse than a trip to the dentist. I was treated with courtesy and professionalism from the moment I walked in with my friend. I was given what I consider a good price for the vehicle I purchased. In the interest of full disclosure I should add that the transaction is not yet complete: I have signed all the paperwork and given my check for the full amount of the car, but I have not yet taken possession of the vehicle as the seats are being changed out for leather. In the interim I have been given a rental to use at no cost to me. I have no doubt that the remainder of this transaction will go as smoothly as all that went before.

wombatbuddha

Jan 15, 2012

From the beginning of our conversation until the conclusion of our deal, Bill was outstanding: courteous, well-spoken, honest, and real. Some dealerships, you walk in and right away someone starts talking AT you with that car salesman tone of voice. With Bill, the conversation was real, comfortable, and informative. He's a keeper.

drsedgwick

Jan 4, 2012

We were not expecting to find a salesman on our first visit who was willing to accomodate us. We already made arrangements to visit other Toyota dealerships in town,and only made it to Alamo...because it was on our way home, and visited with them once. Steve promised us he would make the best offer/price and would find whatever car I wanted. He kept his promise. Initially we settled on an SE, but it wasn't quite what I wanted. So, I sat with him and told him what I had to have in a car. He found one at another dealership, and had it brought in the next day! The car was everything (and more) than what I expected. And, more than that - Steve couldn't have been more patient and understanding with me. He more than exceeded our expectation - he delivered on his promise. He met the price we told him we would pay, and he called and followed-up when he said he would. Thank you so much.

c3mwa

Dec 24, 2011

From the beginning Mr Perantoni was very forthright about what he could and couldn't do for me regarding features, price, availability, etc; which I appreciated.His experience was manifestly evident by how quickly he sought to engage with the customer.I'm looking forward to experiencing the full gamut of your after-sales service in order to gain a fuller appreciation of how responsive you are to customer concerns, unforseen issues that inevitably crop up and the like.Again, I applaud Steve's sales attributes and look forward to doing business with your company in the future.Kind rgds,Watson

sacrocha

Dec 22, 2011

I came in with my 5 year old son to just check out a couple of vehicles and sit in a couple to get a feel for them. Stephen Perantoni was extremely friendly though and very helpful. He answered all my questions and we three were all able to take a nice test drive in one of the Tundras on the lot. We enjoyed the test drive and once I decided I liked the tundra, I said I wanted his business card as I wasn't going to buy that night. However, without taking too long, we were able to negotiate a fair deal and get all the paperwork signed on a 2012 model that I am very happy with. Andre Gizynski then took me through the warranty process and did it fairly quickly and we financed the vehicle without problem. I was very pleased with my visit and my kid was not too tired at the end of the night and I was happy he was with me. I thank Steve and Andre for their excellent work. Sac Rocha

Jggonzales03

Dec 21, 2011

For the FIRST time, I walk into a dealership and the salesman didn't tell me that what i want and the price i want it at was impossible and then tried to sell me something else i dont want. Mario Addari asked questions and listen to what i wanted, found it, and got me to the price i asked without all of the back and forth negotiating.

Valerie C.

Dec 19, 2011

My husband and I drove from Austin to San Antonio because Red McCombs offered us our new Highlander for significantly less than the local dealerships. We were looking at used and ended up buying new because of the great deal offered. Mike Lane, Tripp and the GM made our experience worth the drive and we love our new Highlander!

w2firmin35

Dec 12, 2011

Great buying experience. Shane is a very down to earth, likeable individual. Very effecient operation. Glen completed a mound of paper work in minimum time. Some issues remain.

mando0518

Dec 6, 2011

Ronnie Torres provided great information on the vehicle that i would not have known if it wasn't for him. He is very professional and has alot of respect for the customer. He ensured that i was comfortable and have a great experience as a first time buyer. Ronnie Torres represented the company red mccombs very well and it was his enthusiasm, motivation,respect,honesty and knowledge that gave me much more congfidence in red mccombs toyota.

JimTysinger

Nov 23, 2011

We had a great experience purchasing a new Tundra at Red McCombs. Tyler and Cisco were great to work with, and the financing experience was smooth and professional. A great dealership with terrific people!

trey77

Nov 19, 2011

I live 150 miles from San Antonio and I was negotiating with Alec on trading in 2010 vehicle for a new 2012 Tundra via email and phone. We had reached a tentative agreement prior to me beginning my journey to purchase a new Tundra. Alec and the Red McCombs Toyota Team treated me with respect and were outstanding. Alec listened to my wishes concerning what I wanted and he was able to 'make it happen' and of course, honored our tentative agreement we had made prior to me driving the three hours. I certainly have nothing but positive things to say about Alec and Red McCombs Toyota. And absolutely will recommend to anyone in the market for a vehicle to visit Alec Hardy and the Red McCombs Toyota Team. It will certainly be worth their visit.Ken in Del Rio

asachetta

Nov 13, 2011

Dustin did an excellent job; good attitude through out, very helpful and informative. This was a positive experience, I had visited the dealership some months ago and had a very unpleasant experience with a seasoned salesman, and I had vowed never to return. I discussed this with Tripp, and I strongly regret not calling to report this other sales person. Completing this process, was Mr. Holiday, through, helpful, and very genuine. I will look forward to seeing these gentleman and recommending them to others. I believe Dustin will do well with this dealership, you are fortunate to have him. Thank you for this experience.

dalemize

Oct 31, 2011

Mario was very helpful. I do believe he had my best interests at heart, and he answered all of my questions leading up to my decision.

theresashamaa

Oct 21, 2011

Everyone we worked with was very motivated to help us make the best possible deal and put us in the vehicle that worked best for our family.

schmuschmu

Oct 20, 2011

NO ISSUES WITH SALES. I PLAN ON PURCHASING THE NEW TOYOTA SUPRA FROM RONNIE WHEN IT IS AVAILABLE. FROM RECEPTION TO FINANCE, GREAT JOB TO ALL THOSE WHO ASSISTED IN MY SALE.

anne3mente

Oct 17, 2011

Super, super courteous service, from my first contact with Alec. The entire team work with me and for me. There are two things you need to do before you leave Texas: learn to do the two-step, and visit Red McCombs.

K. Pasquarell

Oct 13, 2011

I appreciated the Toyota product knowledge shown by Mario Addari and the straight forward price he offered for the difference between my 2008 Pre Runner and the 2012 Pre Runner. James English took over later that day when Addari was unavailable to get me in and out with the transfer completed in time so I could go to a meeting I had scheduled later that day.However, I really appreciate Doris Calderon for taking care of an error on the temp license plate and temp title. The paperwork had been processed listing the vehicle as a 2011 instead of a 2012. I came back to get it straightened out on Saturday 10/8/2011 but it was explained that was just temporary paperwork and the vehicle licensing would take care of it to show it was actually a 2012 when it was titled. Since I was going out of town the next week I was not comfortable driving a vehicle with incorrect information on the plate and title which could have caused needless time spent by me and law enforcement authorities if it came to their attention for some reason. I went back to the dealership on Monday 10/10/2011 and spoke to Doris Calderon at the customer service counter who appears very knowledgable about all aspects of the agency. She explained it was a good thing that I had come in because the paperwork would not have gone through with conflicting information and would have caused further title delays down the road. Calderon had someone in a back office prepare new temp tag and title with the correct information then had someone from sales replace the plate on my truck. It may sound like a small thing in the scheme of things in a large dealership like McCombs but is going to mean the difference whether I come back there again or not. Having people like Calderon in Customer Service to put customers in touch with the peple they need to see, or in this case empowere to quickly take care of problems within her control is key to a well run organization.

Awesomesuv

Oct 1, 2011

Very friendly and efficient staff. Mario was very patient in explaining everything on our new Highlander and was kind enough to set up the hands free phone for us before we left. We will definitely be sending all our friends and family your way ;-)

rvrover

Sep 30, 2011

I never would have considered your dealership except that it was included in the Internet (Edwards website) list of local dealers. The actual purchase process seemed too long (from 1:30 pm until 5 pm). It seems like too many players are included in the process and you have to wait for each to become available.

djones2042

Sep 29, 2011

It was a pleasure dealing with Frank DeLeon, Internet Sales Manager at Red McCombs Toyota. He was welcoming, knowledgeable, and extremely helpful, throughout the entire sales process, and during a follow-up visit for a repair. It was a pleasure dealing with Frank. We would definitely recommend that anyone in the market for a used vehicle to contact Frank DeLeon at Red McCombs Toyota.Dan & Connie Jones

rtremper

Sep 26, 2011

We are savvy buyers and Mr. Hardy spoke the truth and answered all our concerns and questions. The exact Vensas were in stock and then the pricing met our budget. We are thrilled with the car, the service and the free hotdogs. We did not get this kind of honesty and help from Toyota Boerne where we reside. Thanks!!

enaddison

Sep 25, 2011

This is the seventh vehicle I've bought from your dealership and the ONLY reason I keep coming back is Rick Paskovich. I will not buy a vehicle from anyone other than Rick.... He's the best!!! He is honest and works VERY hard to get the best deal for his customer. In your business, trust, honest, and integrity are key to your success and Rick has all of these qualities in "spades".

Patricia Robinson

Sep 23, 2011

We had intended on buying an Escape, and at the last minute decided to check out the Rav 4, before closing the deal on the Escape. With Duane's intervention, and willingness to work with us, we left with the Rav 4. The feedback was always positive during the negotiation phase, and handled with professionalism. We have been Honda people for the last 18 years, so it took some convincing to switch. We are looking forward to a pleasurable experience with Toyota.

baublitm

Sep 17, 2011

I wanted to let you know that Melissa Bellamy has been taking outstanding care of me for many years, and is the reason I love coming to your dealership. She has taken perfect care of me and my two Tundras, and I did not look anywhere else when researching a new vehicle because of her.She personally referred me to Shane Mitchell to help me through the Sales process; and she couldn't have picked a better person. Shane made this (by far) the easiest vehicle purchase I have ever experienced. In addition, he went above and beyond to proactively address all my needs and catered to my schedule and (high maintenance) requests. Oh, and Melissa checked in on my along the way as well; even though she's in the Service Department.Please pass on my appreciation and recognition to both Melissa and Shane. You have two phenomenal employees with these two.

johncannon1961

Sep 13, 2011

Frank Deleon (used internet dealer) had sold us a used car two weeks earlier, and then we were ready for a new car. Frank worked with Buffy, and it was a smooth transition to the new car side.Definitely recommend to others, and will be back for future cars.

raghuveer

Sep 13, 2011

Sales people are active and they know what they ared oing, as compared to other dealers, where they are slow and try to follow same old dirty tricks to sell the carsShane, is a great guy to work with,he seems to be honest, gud luck shane.

dianamen

Sep 7, 2011

Great experience overall, car was great quality. salesperson was very friendly and did everything they could to make me happy with my purchase. they offered great financing and worked with me every step of the way to ensure i approved of any steps taken for my sale completion.

sethraye

Aug 26, 2011

Just moved from Vancouver BC and needed a specific vehicle quickly, sent emails to Honda, Chrysler and Toyota dealerships in Austin (where I am) and San Antonio. I got lots of responses, but Richard not only found me exactly what I wanted, but he was courteous and friendly. Other dealerships even though they were closer and also had similar vehicles were not. I work in the hospitality industry and Richard's attitude is what "earned" my business at Red McCombs Toyota. We drove all the way from Austin to San Antonio because of this. When I was there, there were no games and I felt taken care of. Also Glen Fowler (Finance) was very clear and straight forward and I felt very comfortable dealing with him. Overall this was a great experience and I used to own a Hat#da but I will now consider Toyota first in the future.

CurtisWund

Aug 25, 2011

No hard sales pitch. We preferenced the car we wanted and Mike gave us an approximate time when it would arrive and the final price. We made some changes on the preference and they were taken care of. The car came in ahead of the time frame given and the price was what Mike said it would.

mrskltyson

Aug 23, 2011

I am very pleased with my purchasing experience at Red McCombs Toyota. Everyone was very helpful and we were able to get the truck we wanted even though it had to be brought in on a dealer transfer. The only thing none of us noticed before I left the dealership is the truck had no inspection sticker... Since I live in Rockport and am about 50 miles from the nearest Toyota dealership, I know have an inspection sticker for one year instead of the two year normally on a new vehicle, but thats a minor issue. I am sure that we will be reimbursed for being charged for an inspection sticker on the contract and for the one I had to pay for.

diazrotts

Aug 22, 2011

The process went faster than originaly thought. Was informed of finance options that really made sense; dropped the Gap coverage and opted for extended warranty because of a large down payment. Real happy with the whole sale.

Ranch Granny

Aug 22, 2011

I do not like pressure selling. I told Alec what I needed to fit my situation, and my price range. He only showed me what would fit my lifestyle. He did not try to convince me of anything else. I really appreciated that. Then a few days after the sale Alec and Leah both went above and beyond to help me out. I hit something in the road, It ruined a tire. I live in a rural area quite a distance from SA. After going to 5 different tire shops and being told that the tires on the Sienna were pretty much specialized to the Sienna and they were not carried in a small town I called Alec rather upset. If the tire was going to be a problem finding I would have appreciated knowing this before needing one! Alec contacted Leah who contacted me. I would have a wheel and tire waiting for me at the dealership as soon as I could come in. I very much appreciated this and now if I ruin another tire I will have a good tire, not the donut, to make the trip to SA to get another. Since I carry my Grandkids and I also work with SA Great Dane rescue, I have more than just myself to worry about if I happen to mess up a tire and can't find another short of SA. Both went above and beyond to help out a customer AFTER the sale. Linda HaggardSabinal,Tx

nbkhg8n

Aug 19, 2011

My overall experince was exceptional at Red McCombs Toyota. Everyone was very friendly and worked really hard to work within my financial needs/budget. Thank you!!

Mlfkirk

Aug 16, 2011

It was an awesome buying experience. We were able to test drive and didn't feel pressured to make an impulse purchase. Before buying, I comparison shopped and didn't find a better deal than what y'all had to offer. Hector gave personal attention and answered every question we had.

Candi415

Aug 15, 2011

It was a great experience. We have bought many makes of vehicles, from many different dealers. This was the best treatment we have had from sales to finance and service. We will highly recommend doing business with Red McCombs Toyota.

mariague

Aug 15, 2011

ABSOLUTELY would refer this dealership and sales person. I did my research online and it was between 2 dealers in San Antonio. I decided to stop at your first and was glad I did.

truong2

Aug 9, 2011

I came in already knowing exactly which car I wanted and an appropriate price range that I would not go over and was able to speak with Shane of Red McCombs, and get an amazing, honest deal within ten minutes. I wasn't looking for an inexpensive deal, I preferred an honest one. I'm from Chicago where dealerships love to mess with you and tack on hidden fees but everyone I countered, from the woman at the front desk to the person that helped me finance, was so genuine and honest.I am so happy with my experience at Red McCombs and can't wait to continue my relationship with the dealership as time continues!

enaddison

Aug 8, 2011

Realistically, the main reason I've now bought SIX vehicles in the last six years from Red McCombs is because of the great sales experience I get from Rick Paskovich. He is always very prompt with answers to questions, gives the customer a real feeling of working for the customer's best interest, and is a very plesant person to deal with when looking to purchas a vehicle. I'm very aware there are other dealerships in San Antonio who MAY give us a better price, but the piece of mind Rick provides a customer is worth any additional funds I might have to pay for the same vehicle. Rick's a great salesman.

jhorst

Aug 8, 2011

I have purchased and recommended many vehicles over the years to this dealership primarily in part due to the customer service, professionlism and support I receive. Lane Tokunaga is a top notch General Mangager and Hector Mancillas was great to work with. Red Mc Combs should be proud of his staff.

csurratt369

Aug 2, 2011

Stephen made the experience as expedient as possible. He was very friendly and helpful. He worked hard to get me the best deal possible and made me feel that I was an important customer. It was important to him that I was happy with the car and the car-buying experience.

MGBarrero

Aug 2, 2011

It was a pleasure doing business with Dustin and Yolanda. They are friendly,patient and very professional. They were able to answer all the questions I had about the Toyota Highlander,which made it easier for me to decide on purchasing the vehicle.I consider Dustin and Yolanda to be an asset to your company. I would definitely recommend them to family members and friends that are interested in purchasing a vehicle.I would also like to add that Dustin is doing a great job training Yolanda.Maria

Patrick0317

Aug 1, 2011

We were very happy with our salesman, Stephen, and our overall experience. Stephen took his time with us, even though I was debating what vehicle I wanted to purchase. My wife and I came in to trade in and purchase a Tacoma. After I was trying to make up my mind, Stephen pointed us to the Camry's. We test drove the silver SE and my wife liked it so much, we went to work to purchase this one for her. As we were finalizing paperwork, I made up my mind to purchase a black Camry. They drove so smooth and looked terrific. The managers we encountered were very friendly and genuine. We met Chipp and GM, Lane. Stephen introduced us to almost everyone we encountered. We are repeat customers. We purchased two Camry's 5 years ago. We had the same experience. But Stephen kept taking us to everyone and telling them that we are repeat customers and had purchased two vehicles. He made us feel very special and the employees we encountered welcomed us and Thanked us for being their customers. Glenn and his boss, I can't recall his name, in finance. His boss gave us a terrific price on the extended warranty and oil change services. I don't recall this being offered last time. I take in our vehicles for every service. Frank Driffel and his service repair staff, Thomas, Jennifer, Mark, Winfred, and Melissa are all terrific. I trust each one to give me a fair and straight quote.

Fred Meyer

Jul 30, 2011

I was referred by a customer of McCombs Toyota. I also have known Ms. Wagner for about 20 years. She was so helpful and put me in touch with Shane Mitchell and we looked at different Tundras. Pricing was a big factor and Shane was able to give me a very good price for the truck I was looking for and also for my 2002 Tundra trade-in. Once the deal was done I met with "Doc" Holliday to work out the financing and warranty details. He was very informative and helpful to me. He showed me many scenarios with all the options available. Overall I had a very pleasant experience in the purchase of my new Tundra. Everyone was so helpful and no high pressure tactics were used, which I really appreciated. I came back a day later to purchase a couple of accessories from Ernest Torres in the parts department and was treated like I was a lifetime customer. I felt very much at home and comfortable in all my dealings and the whole experience had a positive impact on my 20 year old daughter. She was so very impressed. I will be in the market for a Ford Edge in the near future and McCombs will definitely be a store we will shop. I look forward to visiting the service department for my service needs. Just a side note, I really like my new Crew Max Tundra and Shane did an excellent job, with the help of my daughter, to select tires and wheels to make my Tundra a unique truck on the road. Shane shows such pride in his job making the vehicles exactly what his customers are looking for. All the people I had dealings with in my opinion were very professional and knew their jobs and how to take care of the customer.

mamarachal

Jul 28, 2011

I thought dealership was very helpful and willing to negotiate on price and financing.We bought a 2010 Tundra from Mario Castillo last Feb and were very pleased with his attention to our needs and concerns during and after the sale. He was very adamant about calling him back if we had any questions or concerns after we purchased my husband's vehicle as well as my own.

don1934

Jul 27, 2011

Hector was courteous, always available, and knew his job. He was very helpful and took the time to explain the various features of the car when it was delivered. He worked hard to get the car with the accessories I wanted.

Lmcalpine

Jul 25, 2011

My mother and I just went to go look at cars. Then come to find out we bought a 5 door Yaris. Mike showed what the payments would be and how much it would be every month I didn't think the price would be so low!! I am very pleased with how friendly everybody was. I loved the atmosphere, and all the men looked fresh and clean. I like my experience and in 20 years come back for the latest Yaris.

huggyboy

Jul 20, 2011

Mike Buffenbarger should be commended for his customer service. From the very first day, he was very patient and kind and allowed me to ask tons of questions. He was very friendly and courteous and was not rushing me at all. Later on that week, I purchased my very first Scion from him, and I'm sure will not be my last!! Mike is the kind of salesman I want working FOR me (the customer) and not just trying to push every car at me just for a quick sale. I enjoyed my shopping/buying experience at Red McCombs Toyota/Scion and have already recommended him to others. Mike was a great guy from the beginning to the end of my sale. I very much appreciated that, and being in customer service myself, can respect someone who delivers it to me!THANKS MIKE!!!I frickin love my car!!!J.J. Gonzales

bshirah

Jul 19, 2011

Jerry Reynolds, host of the AM 1200 radio show "The Car Pro Show," referred me to Red McCombs Toyota for "the best car buying experience." Mario Castillo, Internet Sales Manager, and Lane Tokunaga, General Manager, treated me kindly and ensured my car-buying experience was comfortable and exciting. Glenn Fowler, Business Manager, was polite, but he hastily reviewed the financial paperwork and contracts, leaving me bewildered and uncomfortable. I felt I annoyed him when I asked certain questions and refused the extended warranty offer. This was my first car-buying experience, and I enjoyed it. It was exciting to drive off the lot in a new 2011 Toyota Camry SE!

arshmon

Jul 18, 2011

From the test drive to the actual purchase of the car, everyone was very curtious and helped me have a successful leisure purchase. No one ever pressured me to buy something more than I wanted and I appreciate that.

T.drackley

Jul 18, 2011

Very positive experience, love the car. Mario and Henk were a pleasure to work with. I also have to say that the company that installed the leather did a GREAT job.Very happy, thanks for everything.

E-J Warren

Jul 11, 2011

Richard Galvan was extremly great sales person that is why my wife Tomoko and I have now bought three cars from him. There must be a reason why we keep coming back to Red McCombs to purchase our Toyota. There is another dealership that sales toyotas, but we chose Red McCombs for simple reason that Richard has treated us right every time. I would and have recommend people to see ya'll at Red McCombs. Thank you. E-J and Tomoko Warren

Mary Blanton

Jul 11, 2011

Kiffen was so wonderful when I went in and purchased my Camry. Kiffen is the reason my husband went back 5 days later to purchase a $45,000 Tundra. Tripp was great as well and took care of items my husband wanted for the truck. Finance person was very professional and friendly as well. I only stopped at McCombs Toyota by chance I had originally gone to Toyota of Boerne and they didn't seem to take me serious and chose to have a meeting while I waited. That is when I got up and walked out they called me back then asked where I was going to go. I advised I would stop at the first Toyota dealership I see on the way back to town that happened to be McCombs. Thank you all for making this sale a pleasurable experience.

rmarin

Jul 11, 2011

Alec Hardy was one of the most professional dealers I have ever had the privilege of meeting. He was knowledgeable, courteous, and eager to meet my needs. Toyota Red McCombs exceeded my expectation for quality service. Thank you for making my car purchase an enjoyable experience!

T.drackley

Jul 9, 2011

Hank was very friendly and courteous. He was very new and still learning the ropes. If he did not know a answer, he found it. Mario was a pleasure and very knowledgable. The finance person was pretty pushy when trying to sell us warranty etc, that was the only negative.

tsherer

Jul 7, 2011

This was the shortest and smoothest car purchase I have ever done. From Alec in sales, to contracts to financing. Never thought it could go so well. This is the second truck I have bought from Red McCombs and will not be the last!

belg

Jul 4, 2011

Dustin was very professional and extremely knowledgeable on the various cars we inquired about. I would recommend dealership to family and friends. The building and site were clean and comfortable.

Jbuecher

Jul 4, 2011

My experience was excellent- I used usaa auto circle and from the moment Hector contacted me to the moment I arrived home with my new highlander everything was pleasant and smooth.

MartinDo9

Jun 30, 2011

Buying a car has always been a terrifying experience for me. The time involved, the choices of models, options and colors and most of all, the haggle of prices are some of the things that I do not like to deal with. Coming to Red McCombs Toyota has not been too bad as I had expected. My wife and I met Mr. James English first. He asked what our interests were, then he showed us various choices of mini van. He took the time to explain what each model has and their differences were. Furthermore, he also made his recommendation for the expected parents. With his information, we were able to make our decisions easier and quicker. Next, we were introduced to Mr. Dustin Hall for price discussion. At first, the negotiation was a little bit lengthy between both sides. At the end of first visit, we did not come to an agreement on price and so we left. Because of having a good experience during the time being there with Mr. English and Mr. Hall, we decided to come back the second time for further discussion on price. We finally came to an agreement and the van was sold to us. When come time to pick up the van with all options added, Mr. English took the time to show us where the options added and some features of the van. He even told us to give him a call if we have any question relating to the van.Overall, because of the great customer experience that I had with Mr. English and Mr. Hall, I decided to make my purchase there. I congratulate Red McCombs Toyota on having outstanding employees especially Mr. English. He went above and beyond to help my wife and I to overcome the fear of buying a car. I will recommend my friends, families and co-workers to buy car at Red McCombs Toyota in the future.

captcurry

Jun 28, 2011

Every time I have taken my vehicle in for service, paid my bill at the cashier's desk, asked for parts or purchased a vehicle, I've been treated with respect and with a smile. Your staff make me feel sincerely, as if I'm family.This makes my third Toyota I've purchased from your dealership. You must be doing something right, if I made it a point to make your dealership my first and only stop.Capt. Joe

marpel

Jun 28, 2011

Dustin and Tony were excellent in their service and friendliness. Although I wish I could have gotten a better interest rate, they were very nice and understanding. They also work well together. I will definitely recommend them to my friends and family.

Walter Rutkowski

Oct 20, 2010

HE REALLY HANDLES IT, ALL! (INFORMATION,OPTIONS, AND SEVICE)HE IS THE TOTAL PACKAGE AND GOES THE EXTRA STEP FOR HIS CUSTOMERS!HE COVERS ALL THE BASES. EXCELLENT! HE TAKES HIS CUSTOMERS ON TESTDRIVES. COVERS ALL THE ADVANTAGES OF THE CAR THAT YOU HAVE INTEREST ININQUIRING ABOUT. HE OFFERS YOU REFRESHMENT. HE IS GOOD. HE IS THE MAN!! I HAVE BEEN IN... FOR A COUPLE VISIT TO MAKE INQUIRIES AND ALEC HAS BEENGREAT!! NO PRESSURE, THAT'S GREAT I AM SATIFIED WITH HIS HELP!!

heylee

Mar 31, 2010

After shopping around w/ my roommate for a Hihglander,we found exactly what she wanted, a 09 Highlander Limited. She was leaving to go out of town the next day, but knew she wanted it, so they worked out all the financing over the phone, decided the bottom line # and she offered to buy it. Since she wasnt in town, they offered to hold it if she would sign a letter of intent to buy and fax in her credit card information. He informed her all she needed to do was come in and sign the paperwork Monday. She called Monday to setup a time to come in to sign, only for them to tell her they sold the car. Even after speaking with the Sales Manager, he offered no explanation as to why, and never once apologized. Obviously, she was very confused and angry and had no plans to do business with them going forward.The Sales Manager called her back yesterday letting her know they had another Highlander come in (same spec as the last one, but a different color), he wanted her to come look at, telling her he wanted to make things right. He told her they would do the same pricing, financing, etc. Reluctantly, she decided to go. When we arrived, the Sales Mgrs supervisor met us outside to show us the car and quoting the price, which was 3K more than what she was told. She explained the only reason she even came back was because they said they were going to make things right and offer her the same pricing. He told her there must have been some miscommunication, because he could only come off the vehicle $500. She had him call the Sales Mgr, who had her come back, and asked if he told her he would sell the Highlander for the same price and the Sales Mgr claimed he didnt say that. How convenient!We are both very upset at this time, because she has been lied to several times now and driven all the way back across town for no reason. The Supervisor tells us we should calm down, that obviously we misunderstood, and it would be best if we came inside to talk in his office!!! (He didnt want the other customers outside hearing our conversation and how upset we were w/ their customer service and experience). He never accepted fault in the whole situation, nor apologized until I mentioned I worked for Rackspace and would be sure to let everyone know of our experience. He then started apologizing and praising their efforts and things they do for the community. And how he would like to put gas in my car to make things right. LOL At that point, I let him know, we were not interested in doing business with a company with such poor customer service.The overall experience was so bad, she decided against buying a Toyota all together.