EmeliaDMV

28 de ago. de 2016

The dealership had the specific car I was shopping for, they were nice, and professional. Received a hand written thank you note from Mike, the guy who sold my car to me. That was a nice touch, fourth car purchase and first time receiving a thank you note. Ps: my car was priced to sell, so that was good too.

Clifford Gordon

16 de ago. de 2016

Tried on Friday. Aug 12 to get an appointment on line , no response back , Called twice on Aug. 15 to get appointment , left all my information! No call back! I will have to go to one of the other Nitro Fill dealers to get service, also wanted my Camaro serviced! Hey Renn Kirby please stop sending me your sales brochures ! I have no idea y I would purchase another vehicle from your dealership! A lot of Chevrolet dealers in PA. They even call you back !

local car owner

22 de ene. de 2016

Brought my car in for an oil change. They said they needed to replace transmission fluid as well. I paid almost $300. After I left I realized that the right blinker stopped working and when I called I was told it might have been the bulb blew out after I left (what a coincidence!) So they wouldn't acknowledge that it was probably their service that caused the issue. I am not going back to Renn Kirby.

Anthony Helfrick

11 de jul. de 2014

This dealer does not even inspect their vehicles prior to selling them. I have actually bought two separate vehicles from them that have PA inspection Issues that should have been caught in the presale inspection. My first one had no high beam headlights and they didn't catch that. How do you no t check lights in PA inspection. The second one has cracked tires on it in the treads that are almost the entire way through the tire tread and body of the tire. They don't care. They got their money and wont do anything about it even though the tires are under warranty and the manufacturer installed them originally. Less than 22000 miles on them and they are falling apart. I will never purchase from them again. BEWARE. HAVE YOUR VEHICLE INSPECTED ELSEWHERE BEFORE YOU PURCHASE IT.

sales manager

19 de abr. de 2014

I was very intrested in buying a gmc denali but, they would not work with me on price they expected me to pay FULL retail

david mummert jr.

8 de ene. de 2014

great price good trade in value on 2008 gran prix witch i bought there . i grew up in a buick dealership i know cars .. great service thanks keith and chris

Bill

2 de ene. de 2014

Well had my used truck for a month and put about 600 miles on it, and its been a night mare. 5 days after the purchase, the battery went dead. They wouldnt replace it. 2 of the tires had leaks, and they wouldnt do nothing about it. Transmission hits hard on the down shift from 3rd to 2nd. Now the truck had major suspension problems. Had to get towed to nearest Chevy dealer. It seems that the check list they talk about was not done properly, or the truck was not gone over properly. The kicker is they didnt even want to work with me on any of the issues. Now i'm stuck with a truck that needs some work. I didnt even make my first payment and had to put over 200 dollars in it. That is not right. The people were nice, the place is kept pristine. I'm ready to throw the towel in on this truck. All they had to do was work with me and I wouldnt be writting this bad review.

Chesapeake

20 de may. de 2013

I was looking for an escape. I found one at Renn Kirby online, and I left them my phone number as it was late in the evening and they were about to close, I got a call from Curtis from Renn Kirby the next morning. I explained to him I was an hour away in maryland, and the condition of the car was key to me...Im picky and Im wasnt interested in a beater. Curtis called me back 10 minutes later after looking the car over and assured me the car was in excellent condition, and told me the car had only 1 scratch on it which had been touched up. His assesment was very accurate, and after a very detailed inspection, I purchased it 2 hours later. I found Curtis, Jamie and the general manager Gary to be straight up, honest and professional guys. The escape passed Md inspection with no troubles. Im pleased with the purchase and I thank Renn Kirby for the great treatment I received.

Mountaineer Fan

9 de mar. de 2013

We located a fairly new used car with low mileage at this dealership and had many discussions with salesman concerning exterior of car. Specificially expressed concerns about scratches, etc. and was repeatedly informed car was in "great condition". Upon seeing the car we were immediately shocked to see the car had been obviously vandalized at some point as there were numerious "key" type grooves on the car. We were only informed of one 3 inch scratch...which turned out to be approximately two inches in length. Additoinally back door was keyed the entire length of door. There were places on the car that had been excessively buffed to the point the primer was showing through. Requested at least the cost of gasoline for our wasted trip of two hours plus to pick this car up, but did not hear back from owner. Very, very dissapointed in this experience and with this dealership to not reply back. We felt we were totally mislead about the condition of car. Pictures of black cars can be very deceiving and in this case they were. Lesson learned I guess.

Frederick buyer

8 de mar. de 2013

Inquired about a car but never heard from anyone. I am not able to comment on the overall experience since I never spoke with anyone from the dealership. I would suggest they improve their web response