Used Cars for Sale at Rick Case Acura in Fort Lauderdale, FL

Cathy and Fred

Sep 1, 2016

We wanted you to know that Alberto was an amazing Salesman. So pleasant and so helpful. He has a 21St Century of selling/leasing cars. Be nice and respectful to all/any customer or prospect. Be informative, nice and not a hard or pressured sell style like most Car Dealers. We encourage Acura to meet Alberto Acosta of Rick Case Acura in Ft Lauderdale as his approach to selling cars is the only approach to be used in 2016, and forward. We drove out with our new RDX in a great mood and very thankful he was our salesperson.We also want to do a shout out to Fred Wolf, Sales Manager as well. As he to was a major reason for making our first lease or purchase of an Acura a terrific experience.Cathy and Fred

rochak

Aug 28, 2016

Right from the get go, Alberto was right on point and focussed on what I needed. I hate when people don't listen to you specially in sales because they want to sell you something. But at this dealership, my experience with everybody has been amazing.I went there on a Saturday after visiting few other dealerships but the courtesy and the knowledge about the car I received was top notch, I did not buy the car on the same day but I really wanted to buy the car from Rick case only since I received that great of a service. Special mention to Kelly who helped me the next day when Alberto was tied up with some other customers.Great thanks to all the employees working there. I would definitely recommend Rick case Acura.

murphy7983

Aug 26, 2016

Had Alberto Acosta as my Rep. He is kind and doesn't push what you don't want on you. listens and gives his honest opinion. Thank you

HAP

Aug 20, 2016

We ordered this car through Costco's Auto Buying program which required that we drive over from the West Coast of Florida to obtain it, as Rick Case Acura is the only regional authorized dealer for this program. Because we wanted a very specific set of features we waited 5 weeks for our 2017 RDX. The car is fantastic and loaded with technology and safety features that make the car awesome but also a bit overwhelming. Alberto's thorough command of the vehicle's features was impressive and he patiently walked me through to fully acquaint me with their operation - especially important since I was a somewhat intimidated to now hop behind the wheel of my brand new car to drive the two hours back to the West Coast! Alberto not only spent the necessary time enthusiastically orienting me on the car, but also sent me a handful of useful YouTube videos to further cement my knowledge and insure I get the most out of my car. He was a super sales rep in closing out the deal!My only negative feedback would be that the initial rep we dealt with (not Alberto) for the Internet sales end of our purchase, left us frustrated. She verbally promised us a certain price adjustment but then only came through with this full amount once we went over her head to her manager. She also provided the wrong vehicle VIN number, which meant correcting our auto insurance after the fact. She was pleasant enough, just didn't dot the i's and cross the t's...Anyway, in the end, our excellent experience with Alberto smoothed over our frustrations.

Mark Martin

Aug 18, 2016

I just took delivery on a new Acura TLX from Rick Case. It couldn't have been an easier or more pleasurable experience, thanks to Alberto Acosta, my salesperson. He listened to my needs, and took the time to help me find exactly what I was looking for. I would wholeheartedly recommend Alberto and Rick Case - I'm glad to be a new member of the family.

FLIP

Aug 17, 2016

BEING IN THE SAME BUSSINESS A VERY LONG TIME AGO I HAD A DISTINCT ADVANTAGE. MY FIRST STOP WAS AT "CASE ACURA". I WAS GREETED BY ALBERTO IN A VERY RELAXED AND COMFORTABLE SETTING. AFTER ACCOMMODATING MY REQUEST FOR A TEST DRIVE, ALBERTO EXPLAINED IN GREAT DETAIL THE BENEFITS OF THE RLX. UPON ALBERTO'S COMPLETION I WAS SPOKEN TOO BY YOUR 'T.O.' MAN. HE WAS ALSO VERY NICE. BUT UNDERSTANDING THE BUSS. I WAS STRAIGHT FORWARD AND TOLD THEM I WAS GOING TO TEST DRIVE OTHER CARS AND GET OTHER QUOTES. MY EQUIS WAS TOTALED 7 WEEKS AGO. (YOUR HYUNDAI DEALERSHIP WAS A WHOLE DIFFERANT STORY). D.U.I. FELONY . DROVE GENNISESS, CHRYSLER'S, IMPALAS, BUT SETTELED ON A RLX. THEN I PROCEEDED TO GET OTHER PRICES'S. 3 TO BE EXACT. 1 WAS ALOT LOWER THAN YOUR T.O. MAN GAVE ME. BUT I AGAIN KNOW THE BUSSINESS. SO AFTER BEING TREATED SO RESPECTFUL AND GENERALLY HONEST I DECIDED TO GIVE ALBERTO AND THE RICK CASE FAMILY THE CHANCE TO MATCH THE PRICE $$$$$$. OF COURSE THEY DID! UPON THE COMPLETION OF THE DELIVERY OF THE VEHICLE I WAS JUST AS IMPRESSED AS HOW I WAS TREATED. ANSWERING ALL MY STUPID QUESTION'S. ALBERTO TOOK HIS TIME AND SHOWED GREAT PATIENCE. BEING TECHNOLOGY CHALLENGE, I REALY APPRECIATE ALBERTO'S KNOWLEGE AND GIFT OF EXPLANATION.

gottajiboooo

Aug 17, 2016

From making the return of my old lease a breeze to getting me in a brand new TLX and lowering my payments, Mort has proven again to be above everything else, a friend. He always had my interests in mind and was respectful of my time. Karim assisted in getting the deal done without the typical hassle that has unfortunately has become part of getting a new vehicle. Every member of the staff at Rick Case Acura makes the experience there a pleasurable one. This is my 5th Acura and I love it!

Alebin

Aug 14, 2016

I was shopping for a car for more than a month before finding what I thought was my future ride, a 2004 Acura TL. Well, it turns out that there have been a LOT of technological advancements in the automotive industry over the last 12 years, so I went back to the drawing board in pursuit of a luxury sedan that was a bit newer. 6 weeks and countless dealer trips later, I ended up leasing a 2016 Acura TLX from Rick Case Acura. They offered the most attractive deal in South Florida (trust me, I quoted several other dealers in Broward and Dade county) and---most importantly---made the entire process completely painless. Negotiation was brief and easy, and the paperwork took less than than an hour to draft and sign. I STRONGLY recommend working with Alberto, as he was easily the most honest, competent, and knowledgeable sales associate I worked with. When he learned that the vehicle I wanted wouldn't arrive until the following day, he actually offered to drive my new car to my workplace 20 miles away even after the deal was done. He also returned my previous lease to the dealership and took his time showing me every feature my new car had to offer...just an amazing experience overall, and I can truly say that he hasn't disappeared after the sale was closed. I also want to recognize Fred and Karim, without whom this lease wouldn't have been possible. Bottom line, if you're thinking of leasing or purchasing a new Acura in South Florida, this should be your first stop.

Hawkmona

Aug 5, 2016

Kelly and Alberto were great. Would recommend them to anyone buyin an Acura or any car and would return for another vehicle!! Finance was painless

Irm2u

Aug 5, 2016

Our experience at this dealership was very positive. Our salesperson, Alberto Acosta, was professional, knowledgeable, and personable. He was not pushy or overly assertive. He did a great job taking care of our needs in buying a new car which can be a stressful time. The dealership in general was friendly and efficient. I was surprised at how positive an experience we had at this dealership.

Skidra

Jul 25, 2016

From the General Manager (Benny) to Allen Sardinas (sales and leasing consultant), to John in Finance ~ all were exceptional. No BS...did not feel taken advantage of...real people selling what their passion is and that is ACURA! The grounds were clean, and friendly, not fake! Worth every penny, and time spent in the dealership. You have to have patience when buying any car, so be prepared to spend some time there and make friends....Very courteous and friendly. Allen is the BEST! That man knows his cars...and the features, and the best part is his sincerity. Thank you to Benny, and Allen ~ I will recommend you anytime, anywhere, all day long! I love my Acura TLX - thank you so much! :)

MDX Buyer

Jul 7, 2016

Phillip Knapp was asked to show me the electronics of our new Acura MDX. He was very patient and spent a lot of time going over all of the features with me. He was not even our salesman, but he still was extremely dedicated to making sure that all of my questions were answered.

Beryl007

Jun 29, 2016

Phillip Knapp was my sales consultant. He was honest, personable, sincere and professional. He had a lot of patience teaching the electronics of the car and kept his word when he made a promise. I have had many dishonest salesman in the past but Phillip was not one of them. I leased a car from him in April of 2016 and would highly recommend him. This is the second Acura I have leased from Rick Case. I have been very satisfied with my experience.

Janet1940

Jun 25, 2016

I am a long time customer of Acura cars and my Acura representative, Mort Schwartz, is the mostCourteous, kind and knowledgeable person and one of the main reasons I will remain a Rick Case Acura customer. First class service at all times. They are the only people who would rent me a car during the airbag crisis! No other dealership would have done that. So, if you want a first class dealer and a first class salesperson, I highly recommend Mort Schwartz at Rick Case Acura in Plantation on 441.Janet Brady

Buddy Felzer

Jun 19, 2016

This being our first time at the Rick Case Acura dealership, it was an overall extremely pleasurable experience. Phillip and Kimberly were wonderful. Very Happy!

scubastew

Jun 13, 2016

I emailed the company through their website. I listed exactly the vehicle model, specification, color and extras that I wanted, together with the price I was prepared to pay out the door. If they were willing to meet my offer they had a deal. Kelly Davis responded quickly and courteously. We did the deal very quickly, she emailed me confirmation and I visited the dealership to complete the transaction. Phillip Knapp was the in-store salesman partnered with Kelly. He made the entire deal go smoothly, took the time to fully demonstrate the vehicle's features, both during the test drive, and on delivery. I have nothing but high praise for both the sales staff members and their finance manager, John Evans.

kirkmara

May 26, 2016

The sales Manager Mr Fox told me that He would install 4 brand new tires on my Acura MDX 2014. Went back 2 days later to get them installed, they installed 2. He told me that 2 didn't need to be new. This was a verbal agreement from him to me saying he would install 4 brand new tires to put through the deal. After going through all this, he then had the audacity to tell me that I can return the car if I want to because he can make more money off the sale if I dont buy it. RUDE!! Completely wasted my time. By the way, I didn't return the car because my time is too valuable for pride.

VI Buyer

Apr 30, 2016

I have returned to Rick Case Acura for the third time, and as always very satisfied. My sales man this time was Mr. Phillip Knapp, he was very patient and professional in what could have been a very trying situation for me. My visit was not to get a new car , but to repair one. To make a long story short, Phillip and the whole staff, helped me walk out with a new car.

MommaBear

Apr 12, 2016

After looking for months, we finally found what we were looking for at Rick Case Acura. Phillip Knapp was an amazing sales representative! He went above and beyond to ensure our experience was pleasant and that we were more than satisfied with our purchase. He is extremely knowledgeable and did his due diligence to make sure he conveyed all important information and features to us regrading our vehicle. There were a few minor things we had to come back and square away at the dealership and Phillip made it a point to make sure the process was handled in a timely fashion. Would absolutely buy another car from him and would recommend him to anyone in the area looking to purchase a new or used vehicle. Wonderful guy, outstanding salesman!

Michael Steven

Apr 10, 2016

I found Phillip Knapp very supportive in helping me with the search and purchase of my new vehicle. His professionalism and integrity made the experience of selecting, negotiating, and driving off with my new Acura RDX perfect. Phillip's knowledge of the vehicle was very informative and he demonstrated the options allowing me to clearly see the advantages. I would recommend him to anyone interested in quality service. Thanks Phillip for listening and making the entire experience at Rick Case Acura relaxed and straightforward.

Lee Lipman

Mar 30, 2016

My experience with this dealership was exceptional. I was met on arrival by Phillip Knapp who took the time to speak with me and my husband regarding our wants and needs. Having met Phil and seeing the RDX at the auto show, we were fairly certain the Acura RDX was for us. We discussed purchase and lease options with Fred Wolf (sales manager) who treated us with the utmost respect and courtesy. We finalized our deal with John Evans in finance who explained the various protection packages available.We took delivery of the RDX and again, Phil was incredible. He walked us through every operation of the vehicle including set up and use of the multiple phone, navigation, and audio features. I felt completely comfortable when I left with the new vehicle and am most grateful for the time and effort Phil spent with us to make our entire experience pleasant and relaxed. Having purchased many cars in the past, I can say this experience was by far the best. I recommend Rick Case Acura and particularly Phillip Knapp to anyone who is in the market for a quality vehicle.

Butch1/27

Mar 28, 2016

My wife & I went to Rick Case A. on the defensive after having a poor experience at a dealership closer to home. The Case team, led by Phillip, put us quickly at ease and 3 hours later, we drove home in a new RDX. Phil showed us all the pkgs., made positive, insightive comments as to what he thought might be best for us, and led us to an excellent decision in choosing out vehicle... We both commend him for being so helpful and straightforward. He is an outstanding salesman.

Kelly L

Mar 11, 2016

I absolutely HATE buying a car BUT Phillip made the entire experience the best I've ever had. Dealing with Phillip is a joy. I felt more like he was a friend than a salesman. I can't say enough good about him. He's the best! Go see him if you want a new Acura!

Bryan

Feb 4, 2016

Negociated the deal over the phone and they delivered the car to my office, 35 miles away from dealership. The follow up after was fantastic and Mort in sales is a person who went out of his way to make the deal a great experience.

Minteyegreen

Feb 4, 2016

Terrible customer service AFTER you buy the car. This dealership has a very friendly sales staff, but you were warned; after you buy that car they don't care about you or the car they sold you.

OmegaRed

Jan 14, 2016

Before Christmas, I took my 2006 Acura TL to Rick Case to have them investigate leaking transmission fluid. I agreed to pay the diagnostic charge to have them look and determine the cause of the leak. After running their diagnostics, they call back and tell me both Axel seals need to be replaced. In addition to the axel seals, they say you have bad motor mounts, power steering pump, and rack/pinion. I was told once I do this I would be all set. I agreed to pay the $2158 or so to get all the work done believing I'm finally going to be car-trouble-free for a while. I pick up the car take it back home...car is still leaking. Not only did they not fix the originally problem but they led me to believe I had to have all this additional work done. I then take the car back twice before George the mechanic finally stops their band-aid fixing and troubleshooting and finds the source of the leak. Final diagnoses is to rebuild or replace transmission. These people took my $2100, did not fix the issue, and could even return my call back when I called to talk to him about this fiasco - Yes you Tony Vrenna!! Stay away from these people, they don't care about genuinely fixing your car and saving you money. They will tell you all kinds of things to get you to spend money you don't need to spend.

YeseniaP

Dec 22, 2015

I had the best experience while purchasing my new car! Mort Schwartz is a rare breed in the sales business. He was very knowledgable and provided excellent customer service! I will definitely be referring him to friends and family!

kevinach

Nov 24, 2015

I recently had the battery changed on my 2010 Acura MDX and was required to enter a security code in order for my Radio to work. I could not find the security code in any of the information that I had in my glove box. In one call to Mort Schwartz, he helped me troubleshoot the problem and found the necessary code in a database at the dealership. Fantastic customer service to handle my problem over the phone saving me time, money and effort, by not having to come to the dealership in person. Thank you Mort for your excellent customer service. Well done!

mpowell227

Nov 24, 2015

Donnie was AMAZING and quite friendly! I truly loved the customer service and my Sonata. I will certainly refer my friends and family to this location.

wallacefry

Oct 7, 2015

Mort Schwartz and Rick Case Acura have earned an A+ from me for over 20 years now. The dealership service department has always been excellent. I happen to love the brand. I have been driving Acura cars exclusively for 26 years now. Mort Schwartz has been such a wonderful salesman and advocate for me. He also has the patience of a saint teaching me about all of the advanced features of each new vehicle I get. Sometimes I need repeat lessons but it is never a problem for Mort. The Acura brand, Rick Case and especially Mort Schwartz have earned my loyalty.

Franklin123

Oct 3, 2015

We just leased a new TLX from Rick Case Acura. This is my family's eight Acura in the last 15 years. This was by far the best, easiest, most stress-free and smooth transaction we have ever had. Our sales person Mort Schwartz was extrembly knowledgable, helpful and excellent in ensuring our needs were met. Mort consistently treats us as family. The rest of the staff including Karim and Benny facilitated the ease of use of the dealership and added to the exceptional experience.

Elliott918

Oct 2, 2015

My family has been purchasing automobiles with Rick Case for the last 15 years. My husband and I have purchased the last 4 Acura's with, I personally would say, is the best salesman around, Mort Schwartz. He is extremely knowledgeable, polite and willing to listen. He is not the pushy type that is just out to make a "quota". Did I mentioned that at the end - he gives the best tutorial about all the new features! He makes the difference! On a whim, I stopped by last Friday and talked to Mort for a few minutes. Explained what I was looking for and what I wanted to pay. He called me on Saturday with more information and I made an appointment for Tuesday. On Tuesday we talked numbers, did a test ride and with my busy schedule, made an appointment to pick up my car on Wednesday. I got there at 4:30 and was out by 5:45 p.m., in my bright shiny new Acura! Kudos to the Rick Case Family and especially to Mort!!!

Richard Judelson

Oct 1, 2015

I went to RICK CASE ACURA last month ready to return my 2013 TL and look at the new 2015 TLX models. Mort Schwartz sat with me and went over all the features of the TLX with the advance and tech packages (As I like Tech gadgets).I found Mort to be very knowledgeable with all the aspects of the TLX. We went for a test drive and then he went to bat for a good deal on my trade and new purchase.All in all, I would recommend RICK CASE ACURA, and specifically Mort as the person to see if you contemplate buying an ACURA.

Erikamendy

Sep 15, 2015

These guys...hands down the best car leasing experience ever! They were Helpful, friendly, funny, knowledgable, and the list could go on. They even helped me name my new car! If you are leasing or buying a car, do yourself a favor and come to Rick Case! Getting a new car should be a positive experience. And that's what they will make it!!!

seaching_for_quality_service

Sep 10, 2015

I recently wanted to service my car in this relationships. They charged me twice for the same job not honoring their own service warranty. The reason they gave me was it was not the same component. Good luck learning which components they touch when they try to fix. The info on the invoice may not represent the actual work. When I told them I will share my experience online, the service manager threatened me with not fixing my car thus causing additional hardship.So if you are not a car expert and/or has no experience dealing with people who have respect for what they do, try to find another service location for your car. This service does not deserve your business.

CurtisBouknight

Jun 5, 2015

My wife and I went here to get her a car and we ended up getting one for me as well. I dread car buying/leasing time because it usually entails hours and hours of back and forth nonsense with salespeople and management, sometimes ending in walking out.Not here. Carl and Mort were great from the start. We never felt pressured or uncomfortable, or worse that we were being ripped off. There were no games... my wife made clear early what we were looking for and left more than satisfied at the end. This dealer, from Carl and Mort in sales, to Michael in finance, epitomize what "customer service" should be. Highly recommend this location.

Bad biz

Apr 15, 2015

Went to buy a car spent over 6 hours there negotiating a price , finally settled on price. By the time got back to financing the numbers weren't adding up. The guy told me it was because of interest rate come to find out they didn't give me negotiated price. Was in a hurry to get to work two hours north and having my 2 year old with me I signed papers not catching wrong negotiated price until I got home from work that nite. ( yes I should of seen) called to try an correct it and asked to see original paper with agreed upon price. I was email a different paper and told that was all they had. So will have to drive 4 hours to deal face to face. Also charged me 200$ more than what was told on dealer fee.

Jongdan

Mar 28, 2015

The experience at the dealership was perfect from top to bottom. I received two cars and both times Mort Schwartz was very helpful. The transaction was very smooth and I would go back here again.

Drsteveg

Mar 19, 2015

I live almost 40 miles from Rick Case Acura and have been driving Honda and Acura products for years. I have 3 different Acura Dealers closer to me, but I choose to take the drive. The main reason is Mort Schwartz. He is an outstanding person and a pleasure to work with. The next reason is that the people working at the dealer remember my name. That says alot. I even take the long drive for service, just to say hello to Mort. I recommend Mort Schwartz to anyone and this dealer.Stephen Goodman

Greatness54

Feb 27, 2015

I went in for a service appointment on my Acura 2006 RSX. Had my service done & then decided to look at a newer car. My salesman, Mort Schwartz, did an outstanding job getting my deal done. Very Happy with my Acura 2013 ILX just purchased 2 weeks ago.

Dissatified Customer

Feb 2, 2015

I purchased an Audi Q5 2012 vehicle from this dealership in December and encountered all types of issues dealing with honesty. The first occurrence was with them trying to tack on dealership fees. If a vehicle was traded on a purchase to a new vehicle what dealership fees needs to be associate with the traded vehicle. Second the vehicle came with two sets of keys but I was told later after the fact the original owners only gave them one key. Upon inquiry to the second key they said it would only cost $50.00 dollars to replace. Called the Audi dealership and they said it would be about $450.00 to $500.00 to replace. They did not want to accommodate the replacement of the key. They gave me the run around until I said I was going to post a bad review on Facebook. They did not replace the key and furthermore added due to cost savings of the vehicle I purchased I could get a replacement key. I truly will not recommend this dealership to anyone and yes I am still going to write a review on Facebook...... Palm Bay, FL

ornakadosh

Jan 20, 2015

great, service, friendly, made everything quick and easy for my busy schedule. my 4th lease with them, coming back for sure. the business manager was very efficient.

Mfonti

Jan 11, 2015

I went in on Saturday at 3:30 to have my car serviced. Oil change, tire rotation etc.... We went and sat in the waiting room for about an hour . While there a group of thugs which had no business being there walked in and started serving themselves hot chocalate and grabbing bags of potatoe chips which are intended for the customers. One of the personnel there asked them to leave and they just kept on, she had to literally tell them several times.... I could not believe this was happening at tick case Acura!!!!!!! I said to my boyfriend first and last time we will come here to this, anything could happen there. So a while later my service advisor for that day "Jason " comes in and says oh they are going to wash the vehicle and vacuum which is a complimentary service and I said oh ok thank you. I went to sit outside and was truly impressed on how the vehicles were being detailed ... When Jason says oh you car is ready I go to it and literally had to turn back as it was still wet all over the place and the vacuum inside, never happened..... Rick case has a lot of things to fix. I will never go back. Next time I need a service I will be going to pembroke pines Acura ... Much classier dealership!!!!!! I was very very disappointed with Rick case Acura .

AliciaNewAcura

Dec 22, 2014

I met with Mort Schwartz at Rick Case Acura to pick up my Acura ILX. The experience was the best one at a dealership! Not only did Mort take the time and personal attention to answer my questions, I was treated like a queen the entire time I was there. Mort is cordial, amiable and attentive. What dedication and superb customer service! Plus I really enjoyed talking to Mort. He makes you feel like you're part of his family and that kind treatment is so rare nowadays. He even followed up two days later to make sure I was enjoying my new vehicle. An enormous thank you to him. This definitely makes me want to recommend Rick Case Acura!

kevinf15e

Dec 11, 2014

Four years ago, I bought 2 MDXs from Rick Case Acura. I got a decent price all around.I went back figuring loyalty would be rewarded. WRONG!They were having their 0/0/0 special at the time. They didnt have the specific MDX Model I was looking for on the lot. They could get one they quoted me $1,500 OVER MSRP and low-balled me on a trade.I went to another dealer they didnt have the car either. THEY worked hard to get it. I got the car for almost $4,500 UNDER MSRP. I also got a respectable trade. Obviously, Rick Case Acura feels they dont need to work for a sale. I saved over $8,000 by walking out of Rick Case Acura! I wont be going back

Mbsslp18

Oct 10, 2014

The process of leasing our 2nd MDX was so easy. We had contacted Mort Schwartz our salesman from 2012 and he let us know about the current promotion. We were able to get into a new lease 3 months earlier than we had expected. We went in on a busy Saturday afternoon. We had scheduled an appointment with Mort since we had a busy afternoon of birthday parties for our 9 year old. It took about an hour but we had negotiated the price and there was nothing stressful about it. My wife was thrilled to move up to the Technology package and get the color she wanted. We picked it up a few days later. Mort took the time to sit with us and go over all the special features that are standard to the 2015 model as well as features associated with the Tech package. He is super knowledgeable and has worked with Acura behind the scenes to make the features as safe as possible. He is a real professional and we look forward to seeing him again as he stressed that he was available at any time to review the features if need be. Thanks for making this a very pleasurable experience. Oh and we love the popcorn machine in the showroom, great for snacking!

jeilts

Sep 14, 2014

Went in to view a car after researching on the internet and from the great service from Kelly Davis to my salesperson, Mort Schwartz everything was great. Mort took the time to get to know me personally then really looking into everything that I was looking for in a new car. He was very attentive, not pushy at all and really took the time working with me every step of the way. I ended up finding a different model than originally was looking for and got a great deal. I would recommend Rick Case Acura and ask for Mort and you will definitely be happy.

deville_c

Mar 14, 2014

I contacted Mr. Schwartz to see if Rick Case could beat a standing written offer I had from another dealer. Mr. Schwartz took down my information, as well as the details of the offer I already had, and stated he would get back to me with an answer. Within a short period of time he contacted me and indeed beat the offer I had from another dealer. Everything else after that was handled either via phone or e-mail. He was always extremely responsive, helpful and was willing to provide everything he said in writing. We picked up the new MDX today and it was the easiest and most pleasurable experience we have had in leasing a new vehicle ever. Everything was as Mr. Schwartz had stated with no last minute changes to the deal we had agreed upon. It is rare to find such an honest, up front, and courteous individual in the car business. Mr. Schwartz is a true gentleman and treated my wife and I as if we had been life long friends. I can honestly recommend this dealership and Mr. Schwartz very highly to anyone in the market for a new Acura. This dealership has earned all of my future business in purchasing/leasing new vehicles!!!

Jrvow2

Nov 29, 2013

i drove in for service and asked attendant how long will be oil change be last...i was told an hour. My car service and complete in 45min. Now that was impressive service considered it was a saturday morning, when is the busiest - very inmpressive and service was excellent. Keep it Rick Case service.

rlobel07

Nov 29, 2013

After dealing with Delray Acura, Delray Honda, and Acura in Lighthouse Pointe, Rick Case Acura was so great that I will always go back to them. The hassle of going to a dealership can not be fun, but salesman James and managers Karin and Allan were extremely helpful, fast and patient with me while I made my decision. If you are in the market for a car, I highly recommend going to see this dealership. They truly were the best.

sebatussie

Aug 17, 2013

After years of having a very good experience at this dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that "by accident they broke my rear lights". "They had no idea what they were doing", (words of the general manager when he saw what happened) so now,two weeks later, after I email and call the service manager (no response) and visited to dealer and talk to the General Manager I am still waiting for the dealer to call me so they can take care of what they did. No one took responsibility to resolve this in a timely manner. I also contacted Acura Client Relations, and to make this more funny, they are still waiting for the dealer to respond. Horrible customer service, at Rick Case Acura,you do not get what you paid for.

SusanandEd

Apr 17, 2013

Shawn is a patience and knowledgable salesperson. His professionalism continued even after I drove off the lot. He has answered emails and returned phone calls in a timely manner. What a wonderful experience I had! Shawn is definitely a reason that Rick Case Acura will have my future business !

marclarosa

Apr 5, 2013

Many times that I have been at a dealership I feel hounded, bombarded and uncomfortable by the sales representatives. At Rick Case Acura my rep Michael Salzverg allowed me enough time to look around at my own pace and when I was ready to question him on a potential purchase he was ready and knowledgeable of the whole Acura lineup. Michael was new but made sure all my questions were answered. The test drive went smoothly, and the ease and convenience of how everyone works in conjunction with each other made my decision easy to get in a new model. While working on the paperwork and numbers that worked for me, Michael and the rest of the team made us feel at home. We were offered refreshments, comfortable areas to rest our feet (since it was late in the evening), and complimentary snacks. You can tell Michael takes pride in his work. He was as excited as I was to be getting into a new vehicle. Being a sales representative myself, I know many tricks of the trade, but feeling more like a friendly conversation and less like a business transaction made this purchase easier for me. Previously I have had many issues with dealerships, but Rick Case Acura has changed my mind on how I feel about them now. I would recommend this dealership to all friends, family and future buyers. They had an extensive used car section and so many models of new vehicles to choose from on their lot that when I chose which new car I wanted, I had a variety of exterior colors, interior colors and tech packages to choose from.I have had my car for 2 weeks now, and Michael has been diligent with keeping me in the loop about my new license plate, window tinting, and other options that I have for my vehicle. All of this WITHOUT being overbearing. To me that is very important. When purchasing a new car, you are inundated with so many surveys and courteousy calls. This has not been the case with Rick Case Acura. I was not planning on getting another Acura when my lease was up, but the team at Rick Case Acura changed my mind, and changed it easily. Their service department, sales department and staff have been nothing but helpful and professional. Acura should be thrilled to have a team like this working for them. If you are local, do not choose any other dealership! I hope when you visit Rick Case Acura you ask for Michael Salzverg, but in all honestly their whole staff was excellent!Marc LaRosa

kandm

Mar 8, 2013

My experience with Rick Case Acura exceeded my expectations. All of the staff from internet sales manager Matt, sales manager Karim, Joann the concierge, finance manager John, and finally salesman Sean Segaloff were very pleasant and accommodating . Sean was very knowledgeable and took the time to show my wife all the bells and whistles with our new Acura ILX and answered all of her questions.

rjacomino

Mar 4, 2013

My wife and I bought a bigger boat and had to trade our SUV for one with more towing capacity; we made a list of possible options and started to solicit quotes over the internet and visiting dealers after to test drive our possible options. Reading the reviews in Dealer Rater we became acquainted with Mort Schwartz and his ability to persuade customers. I wrote Mort and e-mail with our requirement and with the vehicle choices we were contemplating to lease. Mort responded my e-mail with advice and then we spoke on the phone and he sounded like a car consultant rather than a sales person, and he got my attention. Anyhow, we thought that the MDX was outside of our budget limitations and we received a great lease offer on a well-known brand (which I will reserve the name because of our great relationship with the salesman and dealership) also made is Japan SUV. We went to this dealership on Saturday determined to test drive this car and to move forward with the transaction. We test drove 2 of the same SUV (loaded and the lease program was second to none), however, at 60 Mph on the expressway the Steering Wheel vibrated worse than a 20 year old vehicle with Alignment problems and out of balance tires. We were very disappointed (so was the sales person and the dealer GM) and we decided to stop by Rick Case Acura to meet Mort and discuss the lease program face to face. I had spoken to Mort earlier that day and was told that if planned to visit him, to please try to make as early as possible as he planned to leave earlier than usual. Although my wife and I came in to Rick Case Acura at the time Mort had to leave; he took the time to stay with us to explain why we should consider the Acura MDX over other vehicles and left us in the hands of Carl Ziedman. We test drove the vehicle with Carl and went to the negotiation table. We were very impressed with the professionalism of Mort and Carl and decided to work around our budget and leased a NEW Acura MDX last Saturday evening. We had sort a negative experience about 4 years ago at Rick Case Honda, and we had a bit of reservation about doing business at Rick Case Acura store. Mort and Carl made the difference and made us forget about the past; we highly recommend that you give Rick Case Acura an opportunity when shopping for an Acura and definitely schedule an appointment with Mort and/or Carl. You will not be disappointed!

Romanfayer

Feb 26, 2013

I had a pleasure meeting Sean Segaloff, a sales representative of Rick Case Acura. Sean made my experience buying a new vehicle smooth and pleasurable. Sean was very attentive, polite and respectful. He also went above and beyond to make a very smooth transition and provided his personal option, prior experience and facts. Sean was very knowledgeable about the availability of the current inventory, which made it very simple locating the perfect vehicle for me. Sean took his time to explain the difference between different models and price range. Sean went to battle for me while negotiations begun. He didn't play any games and was very honest from the start. Sean made my purchase experience very pleasurable. Sean Segaloff would be my number one choice for my next purchase. Sean Segaloff is highly recommended to anyone who would like to get a very smooth transition from their current vehicle into a new car. Should anyone be interested to hear the positive input of Sean's work, here is my cell phone number 954-590-0786, please leave a message and I will get back to you with a lot more positive feedback. Sean Segaloff is highly recommended, if you like honest and honorable salesmen.

Rubinlaw

Dec 29, 2012

Horrible experience. Passed back and forth between two salesmen providing inconsistent information. I was given a price and told it was a bottom dollar price. Another dealer beat the price by a large amount with no haggling. When I told Mike I purchased the car somewhere else he was extremely rude and sent me a slew of negative and. Insulting text messages. I would not have anything to do with this dealership. To top it off a week after I bought my Acura I bought another one for my wife and did not call Rick Case. The bad service cost them two sales.

fafa.jeanbaptiste.5

Sep 19, 2012

I had a bad experience with Rick case Acura that was my first time buying a car if I ever need to buy another car I will never go to Rick case Acura the finance department is sucks if you buy two cars from them they will take forever before the approved one I will never recommend someone to rick case acura

rkeery99

Sep 11, 2012

When it comes to customer service, Rick Case is #1. As soon as you walk through the door, they know your name (returning customers) and make you feel at home. They offer the best deal and don't hassle you to purchase today. Everyone is very friendly, even the salesman who are not taking care of you. I have purchased 5 cars from them and I can see me purchasing more in the future.

FigSter

Aug 5, 2012

Everyone is super nice but don't pay attention to details. I brought a certified used Mdx and I have had to return a few times for VIP things overlooked. Annoyed by the lack of attention.

silveroli

Jul 30, 2012

We had an excellent experience working with Mort Schwartz. He has an encyclopedic knowledge of the Acura features and really helped us select the right vehicle for our needs and budget. We love our new RDX! I would highly recommend Mort - his professional approach lets you as the buyer think about the options and alternatives he presents and then make the best decision without feeling pressured. We liked him so much, we bought a second pre-owned vehicle from him that same week and he really went the extra mile in terms of personal service by bringing the vehicle to us for a test drive when we could not get to the dealership due to our schedule. We felt well cared for by everyone at the dealership and were never left sitting around wondering what was happening with our transaction. Mort doesn't waste your time with something that doesn't fit your needs and he really listens to his customers! We felt like our business was truly valued by Mort and the entire team at Rick Case Acura.

arichter344

Jul 9, 2012

I had tried to purchase an Acura MDX over the past 6+ years on 2 separate occassions through other Acura dealerships. A neighbor of mine had purchased his last 4 or 5 Acura and Honda vehicles from Rick Case and highly recommended i give Rick Case a shot.I did extensive research on the vehicles I was considering this go around, which included Lexus, BMW, Volvo and Audi and started my search.I worked with Yury Golynsky at Rick Case Acura initially via email and phone, then in person when I was ready for a test drive. From the initial contact with Yury, I was treated with respect, honesty and professionaism...not the case with the other vehicles/dealerships I was considering.The experience with Yury & Rick Case Acura was a very pleasant surprise considering all the haggling and wasted time I had come to expect from a new car purchase from other dealerships. With Yury and Rick Case, it was hassle free and Yury lived up to every promise made meeting and exceeding all of my expectations.After this experience. I would highly recommend Yury Golynsky and Rick Case Acura. they are true professionals, honest, deliver on what they say and have exceptional follow-up as well to ensure all aspects of the process and purchase were great!I will be in the market for another vehicle in a few years when my son comes of driving age, and you can bet, Yury and Rick Case will top my consideration list.

cindysues

Jul 2, 2012

2nd car purchased at Rick Case. The overall experience has been nothing but excellent both times. They were fair on the price and was what I expected. Sean was an excellent salesman.

mdxer2012

Jul 2, 2012

We received an excellent lease on a MDX Tech & Ent with Rick Case Acura in mid June 2012. The entire process from initial contact through F&I and driving off was completely stress free and without any hassles or surprises. Prior to contacting Rick Case Acura I had done a lot of research and worked with a few other dealers that we were close to going with so we were comfortable on what represented a great price and knew the lease specifics at the time. After speaking with Ms. Kimberly Petitt over the phone and discussing where we looking to be she called me back shortly thereafter and provided a deal that met or exceeded what we had discussed in our conversation. We met with Kimberly the following afternoon and also Mr. John Evans in F&I, everything was exactly as per our conversation and we were in and out within a couple of hours. Would definitely recommend checking them out when looking for an Acura.

Drsteveg

Jun 20, 2012

Mort Schwartz as always is an extreme pleaseure to work with. Marc Riley the same. Both of them make sure my acura experience is to my upmost satisfaction and enjoyable. I would reccomend them highly to anyone who is looking to buy a new car.

VIGGEN33

Jun 2, 2012

THEY WERE VERY HELPFUL AND KNOWLEDGABLE.I WAS ABLE TO BUY THE CAR KNOWING IT WAS A FAIR PRICE AND A QUALITY PRODUCT.THEY ALSO TREATED US VERY CURTEOUSLY.

obg911

May 14, 2012

I had previously visited this dealership to see another car. Yuri was very helpful even though I did not buy at that time. He did not pressure me at a all. I decided to purchase a different Acura model through the internet. The purchase process was easy and I never felt pressured. I usually hate the whole car buying experience but this time it was quite easy. I did finance the car at a great rate but I wish the dealer would provide extended warranty options ahead of time.

Tharr62

May 11, 2012

I gotta say.. buying a car of any kind from a dealer can be a stressful undertaking for anyone. When I walked into Acura, I was very surprised at the service and friendly approach I got vs. other dealerships from other car makers I have been to. It was great to sit down, and talk with Mort as I felt he was able to quickly relate with my situation, and made practical advise that made sense to me. In the end, I got the car I wanted (2012 MDX Base) and I gained a great contact within the Acura brand. Mort. 3 days after taking home my new car, I was back with a friend who was also thinking about Acura vs. BMW. The service alone was enough for me! and yes, Acura is MUCH nicer then the BMW ;-)- Travis

billrogers

May 10, 2012

Have purchased and leased before at Rick Case and am very Happy with the Dealership and this is why I return Time and Time again

coralrocks2

May 4, 2012

I would say service here is better than most dealers, however realize there are some serious catches. First, Rick Case charges a $600 dealer fee, which is one of the highest around. A dealer fee is simply a "Junk Fee" charged to insure the dealer has a built-in profit for the deal, and fortunately some dealers have eliminated this dirty practice--some states have even banned dealer fees. So you're paying for all those fancy hats that Rita Case is wearing in the many photos they flood you with at Rick Case. In turn for the $600 dealer fee you get bogus frills, like "discounted" gas, but actually I called up and found out that the "discounted" gas was $3.79/ gallon of gas meanwhile it is $3.80 at a local gas station--so you save a whopping penny per gallon. Other things include Rick and Rita Case's book "Our customer, our friend" to read and a $5 key ring. To tell you the truth I would rather have my $600 back and they could keep all the bogus gifts. Also, when you buy anything from Rick Case you are going to have to deal with the "Rick Case Marketing Machine." That's right everytime you callup Rick Case, for anything you have to sit through Rick pitching you to buy one of his services or hear why Rick Case is so much better than everyone else. I bet this guy is even pitching people in his sleep. To be honest with you they are slightly above average compared to other dealers, but if you would listen to all their marketing and Rick Case's pitching you would think they are the greatest thing since sliced bread. $600 for a dealer fee is a tough whack, but you will get slightly better service--so just know what you're getting into!

Kirkysha

May 2, 2012

I went to lease an Acura ZDX and salesman Yury assisted me with the entire process. I must say I was very pleased to have him as the salesman. He delivered the car to my doorstep and followed through with his promises. As a satisfied and happy customer I would recommend him to my friends for his exceptional service. All in all, if you're looking for an Acura, Yury is your go to man! Thank you for all your help!

ssv2012

Apr 30, 2012

I had contacted Yury to negotiate a purchase of new Acura TSX. I wanted it in particular configuration and color. Rick Case Acura didnt have such vehicle in stock. Yury had located such vehicle with 1 hour after my call and made it delivered on the next day to Rick Case Acura. He gave me an excellent price as well. Yury arranged Carl Ziedman to pick me up at my place. Yury were highly professional and knowledgeable. Carl went with me through all paperwork and explained everything about the vehicle. My experience with Rick Case Acura was excellent and pleasant. I will recommend Yury to my friends.

dv2012

Apr 29, 2012

My recent car purchase with Yury Golynsky at Rick Case was exceptional. Yury managed to deliver both on the price of my new vehicle as well as insuring a tremendous customer experience for me. I had contacted Yury to negotiate a new vehicle purchase. Yury presented several oprtions to me and recommended the best option for me. We arranged to meet to test drive the vehicle and Yury prepared all of the documents to complete the sale.It is refershing to see that people such as Yuri still exist in the vehicle sales community - Yury continuosly demonstrated honesty, integrity and maintained his objective of delivering a great client experience.I have recommended Yury to my colleagues and friends.

dashinggal322

Apr 25, 2012

Yury at Rick Case Acura is a great salesman! He was able to get us an excellent price on our Acura MDX, and we could not be happier with the car. He went above and beyond to make sure we had no hassles or headaches in purchasing our new car. He even drove the car to us, seeing that we have a young child and spending a long time in the dealership would have been an inconvenience. We are so happy with Yury!

jessfl11

Apr 25, 2012

My husband and I had a great experience at Rick Case with Yury. We settled on a price via email communication with him and decided to come and take delivery of our new vehicle near their closing time on a Saturday evening. I spoke with Yury before we left our house, gave him our information ahead of time and he had much of the paperwork ready and waiting for us. Yury and his team stayed past closing time to make sure we were satisfied and we did not feel rushed at all. He took the time to explain everything we were signing as well as going over the features of the car. I have since called Yury with questions and he is always right on the ball, quick to call me back and answer any questions or needs I have. I absolutely recommend Rick Case Acura and Yury for a no hassle and pleasant car buying experience. We hope to keep coming back and buying Acuras from him in the future!

mishkin

Apr 25, 2012

I highly recommend Yury and Rick Case Acura. I put a deposit on my CPO Acura TL not even seeing it and Yury took his time to check the vehicle for me and take care about most of the paperwork before I arrived. The car was like he described and he picked me at Hertz because I was driving a rental car. He is very knowledgeable and easy to work with. Finance Director Mike was great also and got me excellent financing.

Indycar

Apr 21, 2012

I just had a great experience buying my new Acura from Rick Case Acura. Mort made it very easy and went above and beyond to meet my satisfaction. I worked with Mort and Marc and they took care of every detail of the transaction from start to finish. I would definitely recommend this dealership to anyone looking for a car. Great finance department as well, went over all of the options to obtain the vehicle and all the goodies that come with it. Great team, very professional, and very friendly.Mort took me around and I met anyone and everyone that would be involved with the transaction and even some of the guys in the shop that would put the finishing touches on the car before driving home.

jlevitt573

Apr 20, 2012

My wife and I have now purchased 3 new cars, a CL, a TL, the current 2012 TSX and one used TSX from Rick Case and each sale was handled in a friendly and honest manner. I dislike the aggressive salesmanship I had previously found at other dealerships. At Rick Case I never felt that. There was, as expected the negotiations usual in buying an automobile but never the degrading intimidation that is characteristic at other car dealerships I have experienced. Our last purchase of a 2012 TSX with the Tech package was very positive. The salesman Sean Segaloff was patient,honest, and low key. We test drove several cars and hunted around in the rain for color schemes and Sean did not seem at all perturbed. He was very knowledgeable and helped us make the right decision. I was very pleased with the transaction. I also want to mention the service department. Once you purchase a car a dealership is represented by its service personnel. We have dealt with Anders Madsen for many years and many repairs and he has been a terrific representative of Rick Case Acura. He has taken care of us like a friend. He is honest about what needs to be done and what can wait and when he tells us a repair needs to be done I am confident that it does. It is for that reason that I keep coming back to Rick Case for service. All in all I am very pleased with all my dealings with Rick Case Acura.

Robin Kupperman

Apr 17, 2012

We enjoyed our most recent experience dealing with Sean Segaloff. He was professional, courteous, didn't waste our time and delivered on every promise made. We would highly recommend him for any business you need to conduct at Rick Case Acura. He gave us a great deal and was a pleasure to work with.

putch22

Apr 16, 2012

We just leased our 7th vehicle from Rick Case and Mort Schwartz. We keep coming back because of the service we receive from Mort and ALL whole Rick Case staff. We are always treated like family. We will be back again!

originalelvis

Mar 28, 2012

First and Foremost I would like to say that I just took possession of my ACURA TL just over 2.5 hours ago and "YES" I am here writing this review hoping that potential ACURA buyers read it. I want to write a long review but will try keeping it short. I am 100% satisfied with RICK CASE ACURA. This is my third ACURA and my second one that I get at RICK CASE. The first one I regret not getting it at RICK CASE but I did get it serviced at RICK CASE and needless to say I was more than satisfied. Thank you Mack (service department) Kudos to you.On my most recent experience, I had the pleasure of dealing with Henry, Carl and John and I must say that they all did their part in making sure that I felt like a valuable customer. No "sharks" here guys! During the course of the purchase, each and every one treated me with the highlest level of respect; the same level that many of us never thought was possible when making a vehicle purchase. It appears that the RICK CASE family really instills in the their staff to respect and value their customers. I would highly recommend anyone wanting to make a purchase or lease to please give the RICK CASE dealerships a chance. You will never know how easy and pleasureable car buying can be if you never try them. Take it from me, an extremely difficult customer to deal with extremely high expectations. For anyone wanting to know more about my great experience at RICK CASE ACURA please feel free to call me. Elvis Vazquez-Bello (An Acura Fan and a loyal Rick Case Acura Customer) 305-525-1077 Cell

gackerman

Mar 26, 2012

Mort took his personal time on Sunday, March 18th late afternoon to give me a Nivigation refresher course for my 2012 Acura leased back in October 2011. He spent over an hour going through all the verbal commands as well as using my cell phone through the navigation system.When I was in for my 1st oil change in 2012, I had some knowledge issues on the navigation system, which the service people tried to help me on but couldn't assist. My regular salesman, Rich Ragone, was not in during that service visit. But apparently they relayed a message to Mort, who called me and advised me that he could give me a tutorial on the navigation system since I lived in Boynton Beach and he lived in Boca Raton.I finally took him up on that tutorial on Sunday, March 18th, and he did an excellent job helping me!

Georox

Mar 23, 2012

Very good. Service, profecional, excellent Triment, good friendliness, I recommend this dealership and I personally recommend mr Sean segaloff very professional and good friends thanks.

keilamarie

Mar 23, 2012

Segourney was extremely helpful and patient! She worked with me for hours while I went back and forth between cars. She even drove me to other dealerships until I found the car I wanted. My experience was an excellent one. Thank you, Segourney!

plubin

Mar 22, 2012

Sean was very helpful and prompt. The staff was also helpful and friendly. Service was excellent, prompt and efficient. They made the process easy. I would return.

shightower1

Mar 22, 2012

After having a civil conversation with Sean we came to a reasonable outcome that we both could appreciate at this time. Im really greatful that we was able to talk.Best regards,Sophia

stefs1010

Mar 21, 2012

Mort was extremely helpful to me within the first meeting I had with him. He was recommended to me by a friend of a friend. I am very happy with my experience at Rick Case. I originally went in thinking I was going to buy a used vehicle and ended up leasing a brand new Acura. I am very happy that Mort was there to explain the conditions and positives of leasing instead of buying. Mort was always easy to get in touch with, he responded promptly and took care of me each time I entered the dealership. Being a single, young woman, I felt that I was treated respectfully and not taken advantage of. I feel comfortable with my decision to lease this car and I have faith that Mort will be there for me if need help with anything. Steffie Skarwecki

arpino

Feb 27, 2012

I went to a toyota dealer at the corner of taft and 441 to lease a car we choose the car work on price got to an agreement wrote the check but the sales person came back to tell us that the manager is not happy I talked to manager that the sales person was going back and fort during the negotiation and you agreed that is why I issued the check it is not right not to honor your own word . we left and end up at rick case acura bing was wonderful worked hard with honesty and understand our situation we got a much better deal better car fantastic service and satisfaction thank again to bing and rick case acura.

mari162

Jan 24, 2012

I will rate the dealer based on my outstanding experience with Mr. Mort Schwartz. I live in Miami, Fl and made a deal with Mort on the phone and he delivered the deal without any problems. Mort was very professional, dynamic and knew the Acura product. All my questions were answered and the customer service he provided was like no other. This is my first Acura as I have been leasing for almost 16 years from BMW to Volvo's. Not only was he very diligent, but he assisted with helping me program the vehicle since I ventured into the technolgy package without any experience. Rick Acura should be very proud of Mort's outstanding service. You can tell that he knows thr product, believes in the product, and transmits his positive energy to the client. What an amazing experience.

Accuratsxbuyer

Jan 23, 2012

Car buying experience may be haunting to some people as you feel the pressure and I have been postponing my purchase for at least an year because I do not like the pressure. But with my experience at Rick Case Accura, it was quite opposite to my surprise. My first contact was with Sean Segaloff. He called me on the phone assured me that he will work with me to get the best deal. I walked into the showroom with my own doubts. Sean Segaloff was great, he did not put me to pressure. He clearly explained the process. Got me the rates. I would say the rate was already a best deal in the market. I worked with the rate as well to my satisfaction and it was a good deal. The finance was a best deal as well. Rick Case Accura was so great that they had to prepare a new finance contract on day 2 as they did not include the lower promotion APR on previous day. Over all it was a great experience. I have recommended to all my friends and I can recommend to any body who reads this. Before going to showroom decide on what car you want to buy/price/options, then you can get the car that you will enjoy driving.

tobycar123

Jan 20, 2012

NEEDED TO BUY A CAR. FOUND ONE AT THIS DEALERSHIP THAT MET MY NEEDS. BEST THING IS FOUND THE SALES STAFF AND MANAGER VERY EASY TO WORK WITH. NO PRESSURE SALES.VERY PROFESSIONAL. WILL RECOMMEND HERE FOR YOUR IF YOU NEED TO BUY A CAR.

DGOC

Jan 4, 2012

Worked with Bing on getting a new car. I had a 7 year old TSK and he showed me the new 2012 TSX and TL. He was very helpful and detail oriented. Showed me all of the options the cars had and also explained some of the changes since the last acura i got was 6 1/2 years ago. Fast and efficient service and will definitely recommend the place and the service to anyone looking for a car.

Pearlboca

Dec 22, 2011

I am very satisfied with Rick Case Acura and find all of our dealing to be easy. They always have the vehicles we want and they make an attractive offer without wasting time or giving me any stress. All their staff, including those in Service is friendly and professional. Dealing with my rep, Mort and Marc, the General Manager is a pleasure. I have referred many of my female friends to this unusually comfortable and woman friendly environment. This was our sixth purchase or lease.

falkarelli

Dec 19, 2011

I have purchased my last 3 cars from this dealership. Always the lowest price with no hassle. Not being annoyed by car salesman is very important to me and i can honestly say this has never happened with this dealership. Highly recommend if you are in the market for an Acura.

ibraham

Nov 21, 2011

We had a great experience with Sean, he was extremely friendly and honest, went the extra mile to accommodate us and found the exact vehicle we wanted. Even after we purchased the MDX, he met me at the service department to help take care of a service item.

rflores79

Nov 2, 2011

I had a great purchasing experience at Rick Case Acura. I stopped by in the morning, did a test drive, quickly negotiated a price with no games and sign the deal. All the staff was very professional. My sales person, Bing Mordecai, made the process stress-free. I would definitely recommend this dealer.

rocknrollrph

Oct 14, 2011

Mort is extremely knowledgable about the vehicles he sells. He is super friendly and he is the only sales person I go to when I buy from Rick Case Acura.

MBoudin

Oct 4, 2011

I purchased two Acura TL's in the past and in each instance was very pleased working with Mort. I trust him, and feel that he truly has my best interests in mind. He worked with me to offer a purchasing alternative that would work for me. I came to him recently, not to purchase an Acura product, but for a referral for a vehicle sold at another Rick Case dealership. Again, Mort has extremely helpful, and kind in working with me and my wife.Thank you Mort.

Nfeller

Sep 26, 2011

We have leased 3 Acuras from Mort Schwartz. We have enjoyed each one and continue to be loyal to Rick Case Acura. Mort has been the perfect guide for us - knowledgeable, informative and easy to work with. Thank your Acura and Mort!

Gidon1

Sep 23, 2011

To the attention of Dealer Rater:First of all I would like to recognize all the staff working at Rick Case Acura. What a wonderful warm group of excellent professional people. I always say that whoever is choosing the staff that works at Rick Case, is doing a remarkable job. Every person who works there has always been helpful, informed about the products and very professional in handling any situation. Trust me I have witness it several times.Mr. Mort Schwartz and I have been working together for the past about 7-8 years. We have developed a very good friendship during these times. My experience working with Mort Schwartz has always been one of pleasure. He is a fantastic person, and knows the products of Rick Case extremely well. In fact, in the sales process he insists on going through every little detail, and does not skip anything. That impresses me and also gives me comfort knowing he is always there to help me when I need it. One last thingThere is not a question that I have asked Mort that he has not replied with a satisfying answer. He is a delight and an asset to your company. Not to mention his colorful unique character which brings light to anyone who speaks with him !I must add that what is important for me in a sales person is, first and for most trust, honesty and caring. And of course also, product knowledge, and the efficiency in the process of purchasing a car. In all these categories Mr. Mort Schwartz is superb , and I would like to express my appreciation to him and to all your staff.In addition, I have been bringing my car into service at Rick Case Acura, and always been treated well, and in a timely matter. Mr. Anders is my service person, and he is a real gentleman, and a professional person. Another example of your excellent staffMr. Marc Riley your General manger deserves a lot of credit for handling Rick Case Acura at Sunrise so well. My impression is that he manages the dealership in such a high level of customer service, a warm and friendly, outgoing atmosphere, and a well managed staff.If there is any other information you need from me, please do not hesitate to contact me. I would be more than glad to assist you in anyway I can.Thank you Sincerely yoursGIdon (MR G) Reichstein President Inland Packaging Inc 1649 NW 81 WayPlantation Florida 33322Phone: 1 305 529 7776

reputah

Sep 23, 2011

Our experience with Rick Case Acura, specifically Mort Schwartz was exceptional. We are returning customers and dealt with Mort in the past to obtain our previous vehicle - we wouldn't deal with anyone else. This visit we drove away with two Acura vehicles which is a testiment to excellent salesmanship and dealership experience. The quality of the vehicles and value are important - but just as important is the customer service which Mort deserves a '5' - Great rating. It is a good feeling driving away in a car you feel secure in and that you know the deal was right!

Drsteveg

Sep 22, 2011

Rick Case Acura is the best dealer I have ever dealt with. They go the extra mile to make sure I am always taken care of. I would not buy my Acura anywhere else and recommend this dealer to as many as I can. Mort Schwartz is my salesman and he always takes care of me. He is easy to work with and listens to my wants and needs and meets them always. The service department is five star and the managment staff is friendly and always easy to work with as well.Thank you Rick Case for always making my buying experience exceptional!Stephen R. Goodman Lake Worth, FL