Used Cars for Sale at Rick Case Hyundai of Roswell in Roswell, GA

frantz.calixte

Oct 8, 2016

I had a great experience at Rick Case Hyundai Roswell. Jordan Hamlet was very professional and helped with all my needs in leasing the 2017 Genesis 80. Would recommend Rick Case Hyundai Roswell to anyone looking for a new/used vehicle.

melanie.f.scarbrough

Oct 1, 2016

Tyree was an awesome salesman. No pushy, knowledgeable, and personable. I appreciate the time and he spent with me and his approach. This is my second purchase from Rick Case. I purchased a Sante Fe in 2004 and it was a dependable vehicle. My hopes are that this Sante Fe will last me 12 years as did the other!

rjtoliver74

Sep 28, 2016

I recently purchased a Genesis G80 at Rick Case Hyundai. Everyone there was professional and gave excellent customer service. The buying process was smooth and expedient. I enjoyed the buying experience and I got the exact vehicle I was looking for. I definitely would recommend Rick Case to anyone looking for a new/used vehicle.

e.somerville

Sep 28, 2016

came to the Dealership in search of a car to lease. It was my first time going through this process and I was nervous but Mike was absolutely a joy to work with. Nothing seemed pressuring or forced, he listened to our needs and showed us vehicles that made sense for our budget and family needs. Everyone at the dealership was kind, receptive, and helpful. I am grateful for my positive experience at this dealership and recommend anyone in search of a car give Mike a call.

B.Hill

Sep 24, 2016

Can't say enough good things about these guys - everyone from service to sales to finance were a pleasure to deal with. I had been in the market for a vehicle but had not been able to decide on a model. Stopped by the dealership in Roswell for an oil change and checked out their lot while I was waiting. After a brief chat with Darren, he was able to show me a few models in my price range and one of them was one of the cars I had been looking at. The price was one of the lowest I'd seen and they offer a 10 year/100.000 mile warranty on their used vehicles! They showed me the CarFax and the inspection report and before I knew it, I was trading in my old one and driving home in my new (to me) Elantra GT. And they paid for my oil change!

mckaypattie

Sep 24, 2016

My experience was awesome and John Henry made buying my first new car easy and exciting! I will recommend Rick Case Hyundai to all of my family and friends. I am loving my new 2017 Santa Fe Sport . Thanks, Pattie

nellekeyarbrough

Sep 24, 2016

Friendly services and basic information. Proper test drive. Good selection and prompt delivery and nice follow up. Love the car, solid and soundless perfect size. Proud to be a Hyundai driver.

B.Hill

Sep 23, 2016

Can't say enough good things about these guys - everyone from service to sales to finance were a pleasure to deal with. I had been in the market for a vehicle but had not been able to decide on a model. Stopped by the dealership in Roswell for an oil change and checked out their lot while I was waiting. After a brief chat with Darren, he was able to show me a few models in my price range and one of them was one of the cars I had been looking at. The price was one of the lowest I'd seen and they offer a 10 year/100.000 mile warranty on their used vehicles! They showed me the CarFax and the inspection report and before I knew it, I was trading in my old one and driving home in my new (to me) Elantra GT. And they paid for my oil change!

trishhawkins

Sep 22, 2016

No high pressure, just a pleasant test made me fit right into the Tuscon. Malcom was accommodating and knew a tremendous amount of information about the car. He was low key and just right for me. I love the car. I have subsequently called Malcom and asked him many questions about the car.

tpaschell83

Sep 17, 2016

The Experience was great!! I asked questions they where answered. I received the best customer service and im very satisfied with my purchase and experience!!

Birendra

Sep 17, 2016

I like to go "Rick Case Hyundai Roswell" dealer for my car service. They are very honest and gentle. When I was scheduled my car service with them, I had issue with my one tier and I went to some other workshop (actually, i do not want to expose exact name of workshop) to change it as I could not wait till date of service with Rick Case Hyundai Roswell". I had some issue with car that I discussed to that workshop guys and he did not give me correct information and said to me your car motor mount needs to be replace and it would cost you 360$ + tax. Then I thought I will ask to my dealer and if the problem is with motor mound than I will ask them to replace. However, after checking my car by Hyundai engineer everything was good. So 'Rick Case Hyundai Roswell" guys are very honest and always give right information.

dewoodham

Sep 16, 2016

Good just need to get the hood alignment taken care of this is a brand new car and should not have had this issue at this time

jonathan.deutsch

Sep 13, 2016

we knew what we were looking for, came in, and didn't have to spend a lot of time haggling. Worked with GSM and sales rep to quickly close a deal.

Stewdog7

Sep 13, 2016

I was most surprised by both the Hyundai brand and my salesman Min. He was knowledgeable and professional.Great dealership ! We'll be back !Sincerely,Mark Stewart

LaurenCJ

Sep 12, 2016

The staff here was extremely helpful and made sure that I was happy with my trade-in all around. It was a much easier experience than my last car purchase, and it was clear that they know what they're doing.

vbrivero

Sep 10, 2016

After a wreck totaled my Sonata, there was no question I'd be coming back to Rick Case for my next car. Budd Orr and Kyung Min were great to work with, and Karen Dewhurst is a real pro at closing a sale.

amanda.alv81

Sep 9, 2016

Came to Hyundai after coming from BMW and Lexus and did not feel these dealerships treated me well/took me seriously and felt like they wasted my time. When I walked into Hyundai, it was a completely different experience. Was greeted right away, asked what I was looking for. Told me right away what was available to me. Talked in depth about safety features and answered any questions I had completely and patiently, as I had never owned a Hyundai before. Flexible with pricing and helped me get exactly what I wanted in terms of style and features at an affordable cost. Great experience!

barbarawelch51

Sep 8, 2016

We've owned vehicles made by Ford, Toyota, Honda, BMW, and Mercedes ... now we have five Hyundais in the family: Santa Fe, Genesis Coupe, (2) Sonatas, and Elantra. Hyundai has consistently given a product that competes admirably against the more expensive products ... for consistently less money. And the care at Rick Case Hyundai can't be beat, both in the front and in the back, from sales to service.

gaff341

Sep 8, 2016

Had a pleasant experience purchasing a vehicle at Rick Case Hyundai, I didn't feel pressure compaired to past dealers. Made you feel welcome. Good sellection of cars and suv to choose from new or pre owned. Mike C. was very knowledgeable on his presentation on the vehicle I was interested from the inside and out. Chris was very helpful to an extent, since he's only joined the staff there. Enjoyed working with Karen D, during the closing process. Overall , the car buying experience was not bad at all. By the way, my wife and daughter was here at this same dealer a month ago purchasing a vehicle for my daughter. Happy with my purchased !

sarahmcafee12

Sep 8, 2016

Amber made me feel very comfortable throughout the buying process and I probably wouldn't have bought this car if it weren't for her. The whole staff was great and didn't pressure me or stress me out. I left with my new car very happy.

Dustin K Sepulveda

Sep 5, 2016

Malcom was great, very helpful and knowledgeable. The cars were well kept and in good condition. I would recommend this dealership to anybody. I had a great overall experience.

kganta

Sep 2, 2016

My experience with purchase of Hyundai Sonata 2017 for lease was so helpful. Sales person and manager helped me sort out price and lease pretty nicely. It was pretty great experience.

itsgyro

Aug 26, 2016

I work in the automotive industry as a vendor and I can say hands down the training in customer service at this dealership is 100% top notch!

genesis first time owner

Aug 23, 2016

MALCOLM BURDEN did a great job to get us a fair trade-in amount for our vehicle.Everyone at the dealer was easy to deal with. No pressure at all.

Carguy101010

Aug 20, 2016

Kyung Min and Karen Dewhurst were very attentive and easy to work with. The buying process was easy and fast. Would recommend for anyone looking for a vehicle.

kari.sparks

Aug 18, 2016

Min and Jason made this experience a comfortable and easy process. Thank you.. I get compliments on my car everyday... So many people ask what kind of car it is and where I got it.

marg

Aug 17, 2016

Just want to say that this was the best experience I have ever had with purchasing a new car. The salesman, manager and finance Dept. rock. I would highly recommend this dealership. A special thank you to my salesman Min - you were truly great!

lscortez

Aug 16, 2016

Everyone at this dealership went above and beyond to help us find a car! We were very satisfied with our decision to do business with them.

gail.j.fish

Aug 16, 2016

All personnel were knowledgeable and courteous and informative. We were given excellent service. We didn't have to wait long. My son in law did the research and negotiating and I just asked a few questions and we agreed on the color and we did get the Sport Sunata instead of Thr Sport T. A

1timeuser

Aug 15, 2016

I came there looking for a specific car I had seen advertised. Luckily, it was still there and Min helped out with the purchase. He explained the car's history and even went with me to my mechanic to get it inspected. The process for me was quick and the deal was acceptable, made that way largely because of the 10 year/100,000 mile powertrain warranty they offer on used cars. I can't say I've ever heard of that.I truly despise buying cars, but they made the process tolerable (this is high praise for me!).

agilbert

Aug 15, 2016

Not only do I love my car but the folks at Rick Case made this such a pleasurable experience. Kyung was very attentive and understanding making it very enjoyable to work with him. Matt was very nice to work with as well, his dedication to please the buyer and passion for the Rick Case brand really stood out. The management team really cared about my satisfaction as well. I WILL definitely recommend this dealership to others.April

szawisza41

Aug 14, 2016

Another great experience in purchasing new auto from Rick Case. This dates back to 2011 when I purchased my first Sonata from Rick Case. Set up appointment with the same Sales Representative and took possession of my new Sonata that day.

bushwood18

Aug 10, 2016

We always receive top quality service from Andrew and the service staff. That is the reason I have our Hyundai's serviced here and as long as it continues, we will buy the rest of our cars here.

myworld696

Aug 5, 2016

The best experience I've ever had regarding a vehicle purchase. Malcolm is not only personable, but he's professional, knowledgeable and genuine. I was introduced to other staff and it didn't feel staged at all. It felt real! Rick Case Hyundai has the winning formula.

bekeigwe

Aug 4, 2016

The Salesman was respectful and professional when dealing with me in choosing my choice car. The process ran smoothly from when I walked on to the dealership and drove off the lot in my new Hyundai Elantra

Mark Fields

Jul 31, 2016

This is the 2nd Hyundai I have purchased from Rick Case Hyundai in Roswell and I specifically requested to have Malcom Burden assist me again. I was so pleased with the deal I received the first time I purchased a Sonata at Rick Case Hyundai, that I felt confident I would get the same treatment. I was not disappointed. Malcom treated us as VIP's. My wife loves the car and is extremely happy with the outcome. The entire staff deserves a 5-Star rating.Thanks again. I'll be back to purchase my 3rd Hyundai soon.

soc2win

Jul 29, 2016

Upon my car buying experience I didn't start with a test drive with Hyundai. After all was said and done my last stop was hyundai just to see the newer models. After the 3rd test drive I became convinced that I should stick with hyundai.Great job.

JaneishaGlover

Jul 29, 2016

Mr.Stokes was great! He ensured that I walked off in a car that was fit for me. This is my first brand new car and I'm so thankful to have had mr.stokes help me! I really appreciate it.

rhonda227

Jul 27, 2016

Getting a car from rick case Hyundai was a great experience. Everybody was very nice, and Malcolm burden was so helpful and made this experience so easy. Thank you to the Rick Case Hyundai team sincerely yours Rhonda Buchan.

penmarschalk

Jul 24, 2016

Mike was very pleasant to work with. He did a great job helping is find a vehicle that met our needs. He showed us many options.

ashley4721

Jul 23, 2016

BEST dealership I have ever worked with! My experience at Rick Case Hyundai Roswell was the most pleasurable experience I have ever had purchasing a car. Not one time, in the 4 times I visited the dealership, was I not greeted with a hello, smile or greeting in some way. They LISTEN to their customers, do not TALK to them. They are not aggressive or pushy. And the best part, I feel like they truly want to make your experience the best as possible!!!!

billdostie49

Jul 23, 2016

Salesman Jordan Hamlet was very professional and assisted us in finding the right vehicle for us. He explained the features that we asked about. We were replacing a vehicle that was declared a total loss due to and multi-car accident two months ago. We are very happy with our purchase and look forward to many years of worry free travels. We found this dealership through our Costco Auto Purchase Program and we were very glad to find such a friendly and professional staff.

casgrad123

Jul 23, 2016

I was in a sticky situation and had to get a car quickly. I went to a variety of dealerships but felt most supported and welcome at Rick Case. They were prompt with calling me back and when I went there they were crunching numbers and showed me cars right away. I initially got one car with a good deal but I wasn't satisfied due to my previous car situation. Dante stayed with me until the store closes and communicated with me constantly to make sure that the car I got was up to par. I got a great reliable car and I'm truly satisfied with their service. I'll update further in a few months!

Dana Red

Jul 16, 2016

Looked at several dealerships in the area when I had to buy a new car after mine was totaled. It took me awhile since I wasn't really thinking of having to buy a new car!! After visiting several dealerships to test drive cars, looking on line at "deals" what sold me ultimately was this dealership. The car had everything I wanted, but my sales associate Malcolm Burden was superior. He listened to me (let me say that again: he listened to ME), offered multiple options and then ultimately didn't pressure me. He was the most professional salesperson I met in all of my dealings to find a new car. Karen and Dino helped me with the price and getting the financing. Very understanding since I was also working things out with the insurance company. Just a totally enjoyable, friendly, helpful experience.

Jacarlos

Jul 13, 2016

John Really helped me find the perfect vehicle. The process was easy and was very informative to get me the best deal possible. I totally had the perfect first car experience. Great communication as well.

shaymbrown79

Jul 13, 2016

My salesman John was on the job as soon as I submitted my application. I told him what I was working with and he was able to work with me. I'm very pleased thanks

elaine.k

Jul 7, 2016

This dealership knows how to treat people. They respect people and are honest and upfront. They could not do enough to make our buying experience pleasant and painless.

DJ Slaughter

Jul 6, 2016

This place is great. I previously owned a 2011 Hyundai Sonata and for months we've been wanting to trade it in for a 2016 Sonata, because our the 2011 was beginning to give us expensive problems. We always dismissed the idea because we always thought that trading in a vehicle that has a lien on it would be a headache and more expensive. But one day we took our car in for a repair and the opportunity was presented to us to upgrade our vehicle with no upfront cost to us! It was exciting but we wanted to make sure we wouldn't be paying too much more in notes than what we were previously paying. They worked with us on payment and car options until my wife and I were satisfied. They didn't pressure like most car salesmen do, but they made valid reasons for upgrading my vehicle. I really appreciate there patience because my wife and I made an error when we reported our income. It was an honest mistake and the bank wasn't pleased with it, but they did all they could to make sure we would keptour vehicle even at there lost. I really appreciate them for and apologize for the trouble I caused. The day we signed off on the vehicle was too busy and we made a mistake without verifying the paperwork but they caught it and fixed it. And Henry is a great guy! Rick Case needs to give that man his props!

Gatorgrl0116

Jul 6, 2016

I purchased a used car from this dealership last year. 2013 Elantra Coupe. I really liked her a lot. Absolutely no problems. I brought her in for general service and while there test drove some new cars. After Darren did his math magic and Ryan helped find the perfect car, I ended up driving off the lot in my 1st ever Brand New car. With their 20yr 200K warranty its hard to consider other car manufactures. This is my 2nd car from them and I will consider my next purchase with them also. Thanks so much team!!

Elaine

Jul 4, 2016

I helped my parents lease a Hundai from Rick Case. Mark Thompson was our sales person. He was fantastic. Very patient with my parents, very kind to us all. Explained everything (all the details of the car, and the process) It was 100 degrees that day and he was always offering us cold water. When I am ready to buy my car (in a year or so) I WILL look for Mark.

sante fe fan

Jul 3, 2016

I arrived a few minutes before my appointment. Andrew got me into the shop, and service was completed in excellent time. I have never had anything but excellent experience when dealing with Andrew.

mfranklin814

Jun 24, 2016

My purchase of the Hyundai SantaFe was my first car purchase in 10 years. I could not possibly be more pleased with how the sale went. The staff was incredibly kind, professional, and answered all my questions to my satisfaction. I never once felt pressured or overwhelmed; on the contrary, I felt very well attended, spoiled even! The staff was clearly confident in the quality of their vehicles, and that impressed me. The customer service was top notch. I think Rick Case Hyundai would do well to teach their customer service techniques to many other businesses!! I have already recommended Rick Case to some friends who are looking for new vehicles and I will absolutely return for my car's maintenance. From the bottom of my heart, thank you for the excellent sale and service. You have a loyal customer in me.

Carrie224

Jun 20, 2016

Be careful buying a "Certified Pre-owned" here. They use the Hyundai Certified Pre-Owned label/logo/ sticker but it is not a Hyundai Certified Pre-Owned (referred to as HCPO from here on).They are Rick Case CPO. BIG difference. HCPO means a 150 point inspection with detailed, documented notes. Rick Case CPO is maybe a small inspection? And when you ask for the paperwork regarding the inspection you will get nothing in return. Took me going to corporate to even get a response from them. They did pay for the tires that I had to replace a month after purchasing. However, the comment made to me was "You seem like a smart girl, how could you not tell the tread was worn"(Will Barnes- who was nice otherwise, but slightly belittling) So adding insult to injury. Oh that sales managers I spoke with trying to get this resolved spoke to me in ways including "So what do you want?" Or "I read your lengthy email" (Dino and another sales person who I can't recall the name) Just downright rude and continued to belittle me. The situation escalated and they offered to buy my car back from me for full purchase price to which I followed up on and got no response. I contacted Hyundai Consumer Affairs and recorded follow up- this dealership is not to be using the HCPO logo. (Which by the way you pay more for a HCPO).I do have to say the finance guy, Anthony, was amazing, kind, friendly and a hard worker!! Take your business elsewhere there are other Hyundai dealerships in the area that will treat you OUTSTANDING and like your business matters to them!

GinaC

Jun 20, 2016

Mark did a great job and knew the vehicle inside and out. Was certainly impressed by his knowledge.Very pleased with the experience as well as the purchase

taylor95512

Jun 17, 2016

From start to finish, the was a wonderful experience. Karen was the most friendly, professional, no pressuring sales rep I've ever had the pleasure to work with. She clearly loves her job, and it shows in her knowledge and friendly disposition. Dino listened to my budget needs and together with Darren worked to keep me within budget. I will definitely buy from this team again.

Guy

Jun 12, 2016

They do good work but they leave your car filthy! They should clean the car if they leave grease all over it. I'm tired of having to clean my car after taking it for service

rbmendelson

Jun 11, 2016

I would recommend Rick Case Hyundai because of the professional attitude and the friendly professionals who work there. Karen was a delight and it was terrific to finally work with a woman!!! I felt like she became a friend during the process. We met over the internet when I was looking through the Hyundai selection. She steered me to the Tuscon vs the Santa Fe because I wanted a car similar in size to my CRV.

bmartin1990

Jun 10, 2016

This is my second purchase from Rick Case Hyundai Roswell. The staff is always friendly, customer service oriented, and not pushy. If you are considering a Hyundai, you should definitely check them out.

cjwebb527

Jun 10, 2016

I had a wonderful and very positive experience with Rick Case Hyundai Roswell. Mark Thompson was very knowledgeable and a pleasure to work with as was Anthony Delgardio as far as my financing. I am VERY pleased with my purchase and will definitely be recommending Mark and the dealership to my friends and co-workers. I love my new car and it was an enjoyable experience in purchasing it. I went to the right place!!!

dickamorgan

Jun 10, 2016

My sales experience was excellent. Most of my time was spent with Karen and I found her friendly, respectful and very professional. Will and Darren did a great job in supporting her when it came to pricing and handling the closing paperwork. I hope I will have the same experience with the Service Dept.

chansen8155

Jun 9, 2016

I choose to not write a review. The answers to the questionnaire have to suffice as answers to questions relating to my car leasing experience at Rick Case. I looked at 6 brands of cars and I now drive an Elantra.. nds of csrs, Inow drive an And as Forrest Gump said "That's al I have to say about that."

Aurion

Jun 8, 2016

Henry Stokes is the man! This is my second time buying a car from rick case roswell and I've received the phenomenal service each time. Henry will go out of his way to get the best deal for you and make sure you're satisfied . Always an excellent experience. I will recommend him to anyone! Thanks again Henry !

Donnie

Jun 4, 2016

Ask for Andrew Stedman he will go the extra mile to make sure you are taken care of! Always a pleasure to work with!He tells me what is most imtant to take care of!

wwynnie

Jun 3, 2016

Outstanding service from Dante Bryant and Anthony Delgardio! My husband and I visited Rick Case Hyundai in Roswell, GA, and we had our 3 yr old energetic toddler with us. I highly recommend this dealership to anyone looking for a pleasant and hassle free car buying experience or just browsing for a new vehicle. We were very pleased with the high level of respect and courtesy shown to our family by the Rick Case team in Roswell, GA. Dante was able to explain and demonstrate the features of the vehicle and didn't pressure us when we decided not to buy that day. On our second trip to Rick Case in Roswell, Anthony Delgardio got our monthly car payment within $8.00 of our budget and with a remarkable interest rate! Dante got our new car prepped and gassed up,. The purchase process was swift and any parent knows how precious time is when you have to bring their your child along with you to conduct business lol! :)

pyoung53

Jun 2, 2016

I came looking for a new high quality car at a good price, and found one. Dino and Mike are great! I would recommend them to anyone looking for a new car. They are professional, honest, and knowledgeable.

tricia.blanco

Jun 2, 2016

I had a very positive experience at Rick Case. Salesman Mark Thompson was very professional and knowledgeable. I don't remember the names of other personnel I spoke with but all were equally professional.

christina.paolino

Jun 2, 2016

This dealership made it so easy to purchase a vehicle. I never felt pressured. Their price was better than all the prices I got from research sites. Our salesperson, Karen, was amazingly helpful throughout the entire process and very knowledgeable about different aspects of the car that mattered to me (safety features) and my daughter (technology). I would definitely buy another car from this dealership.

i.zalland

Jun 2, 2016

Great Team!!! Very Professional !!! Great Looking Cars!!! Amazing Warranty!!! Safe Cars!!! Thank you !!! P.S the only honest dealer that I could find in 30-mile radius.

Deniece C.

Jun 1, 2016

Excellent customer service! They are awesome at Rick Case Roswell! Mr. Henry Stokes and the entire sales team were very helpful. I would highly recommend the dealership to family and friends.

LEK.ELS

May 28, 2016

Jim and Darren were very patient and attentive as I decided on the most important thing - COLOR! :-) Both were a pleasure to work with, without all the high pressure sales talk. Before I drove off in my new car, Jim also took the time to get me started with making calls, and setting up the bluetooth and radio settings. Awesome customer service!

hopesolis

May 27, 2016

I am repeat customer at this dealership. They are always nice and very helpful. This was my third Hyundai in a row and I knew exactly what I wanted. They secured the car and financing in a timely manner and the whole process only took 2 hours. Ryan explained all the new functions that the vehicle had that I was not aware of and I was on my way. All in all, a wonderful car buying experience!

jacki.artis

May 27, 2016

I worked with Karen for this experience. My father has purchased multiple vehicles from Rick Case. Karen was amazing, reaching out to us to make sure we were taken care of. I was intending to finance my car following this lease, but she was willing, kind, and able to work with me on the price. She was available when I needed to speak with her, understanding of my needs, and incredibly friendly. This is my fourth Hyundai vehicle, third Tuscon, and I'm very familiar with them. I also worked with Anthony when signing. He was very nice and helpful throughout the experience. I hope to continue doing business with the staff at Rick Case Hyundai. Thanks!

vbgrizzle

May 26, 2016

Jordan Hamlet is the best salesperson I have ever worked with! I have already recommended him to my friends and will continue to do so. He is friendly, while being humble, and professional at the same time. He goes above and beyond without being the least bit pushy. What a great combination!

statia

May 24, 2016

They are great at Rick Case I recommend them highly. Henry Stokes was very helpful in my decision on my putchase I have and will recommend him and the dealership in the future

rpswinney

May 20, 2016

The entire purchasing experience was excellent. All the sales staff was very courteous and professional. Every question I asked was answered and everyone at the dealership tried very hard to make the buying experience satisfying. Could not recommend a dealership more.

RSCOTT727

May 18, 2016

I have purchased three cars since 2015 and every single time I have used Mark to help me. As a matter of fact, if it were not for Mark Thompson I would not come back to this location. He is easy and pleasant to work with. He is stress free and go with the flow! He even came in on his day off to help me with my latest purchase as most staff members at this location know I will ONLY work with him or Matt. Should I need another car I will be contacting Mark of course.

Buster

May 17, 2016

This was a wonderful car purchase experience. The BEST I have ever had. Would encourage everyone to go to Rick Case. Salesman was great, as well as Manager and Finance guy.

Shannon Whitaker

May 13, 2016

I took my car in for service and was approached about upgrading my vehicle. Henry was able to get us into a brand new 2016 Sonata for a very comparable payment to what we had on our 2011 Sonata.

Jetturley

May 12, 2016

Rick Case and Hyundai have the best warranty of any dealer and manufacturer on the market.They work hard to maintain their reputation with quality work and original parts.

Anh

May 11, 2016

Mark is a great saleman. I would recommend to anyone. we have a great experience at the dealer. They alway on top of everything, and professional.

pattie65

May 11, 2016

My daughter and I had a great experience working with Henry. He was very professional, knowledgeable and helpful. His interest in accommodating our needs was key in helping us making our decision of buying our 2013 Hyundai Elantra. Thank you Mr. Stokes for all your help.

almt74

May 10, 2016

I didn't think my car buying experience could get any better, but I was wrong. I originally went into the dealer for a service on my 2013 Veloster which I really like, and shortly after arriving I found myself talking with Henry about car options. He was very thorough with the information that he provided, and through his action and conversation I new that he was listening to my needs. I've always had good experiences at the Roswell location, but this experience confirms that it's worth being a customer at the Rick Case Roswell location.I really appreciate the staff at the Rick Case Roswell location, but thank you Henry Stokes for making the experience even better.Alison Thompson

J0905smith

May 10, 2016

My wife and I have been loyal Rick Case customers for years. We have purchased 3 cars from them and have recommended them to all our friends. We brought our daughter in to buy her first car. We realize she purchased a used car, but it was only a year old and it was still nearly $30,000. The disappointment came after the paperwork was completed and she was given just 1 key for the car. We were told that is all it came with. We then had to spend the next three hours at the Kia dealer down the street to get a second key made. After relaying this story to a few friends, it turns out this is a common practice for Rick Case. A friend of ours purchased a car from the Rick Case store in Duluth and was only given 1 key with his car too. We are completely disappointed with Rick Case, it doesn't matter if you are loyal customers who refer other customers or not, they just don't seem to take care of customers like we have come to expect. Maybe there is a change in leadership or that is just the way they do business. Either way, it was a great disappointment for our daughter and her first car buying experience. I don't see us returning to Rick Case in the future.

elvis2165

May 9, 2016

Excellent salesman. Great experience Malcolm was a pleasure to work with. Dino closed the deal in a professional and timely manner. I was very pleased with the total experience at the dealership.

pamburn224

May 9, 2016

Excellent folks. Seamless transition between sales and service depts. will definitely get my vehicle serviced here! Had a few minor issues that were handled within days of purchase

Bobby

May 8, 2016

Friendly, knowledgeable and professional staff. I did not want to go back and forth on negotiation... I knew what I wanted and asked them for their best price.. They gave it and it was not your typical fake 1st stab ... Actually was in the range I was looking to be at.. Because of this, I gave them my business even though I had a lower counter from another local dealer (I won't name them) who had made be go back and forth 3 times...Great overall experience.

No worry Hyundai

May 7, 2016

I went in for an oil change and tire rotation after having easily made on appointment online. Pablo Estrada was my service agent and I could not have asked for a nicer or more knowledgeable person. I discussed a timeout issue with the bluetooth connection on my 2013 Hyundai Elantra GT . He understood what I described, asked a few questions, and wrote a concise statement such that the service technician would understand what the problem was. I waited for my vehicle to be serviced; the room was very pleasant. After the multi point inspection, another issue was discovered, brought to my attention and then resolved. The bluetooth issue requires a replacement part and I will be notified when that is received. Since car maintenance is a necessary thing in life just like doctor appointments, it is so much easier when it is a pleasant experience such as the one I had rather than a dreaded chore. Thank you Pablo Estrada and Rick Case Hyundai of Roswell

Angela9

May 6, 2016

I wanted to take a moment to write a review because of the excellent service I received from both Mr. Henry Stokes and Darren Davidson at Rick Case Hyundai Roswell. My sister and I came in looking for a car after mine had been totaled in an accident. We were under something of a time crunch, and Mr. Stokes quickly put us both at ease. He was exceptionally knowledgeable and patient in explaining the advantages of choosing a Hyundai, and the ins and outs of the purchasing process. I would recommend Mr. Stokes to any friend or family member who is in the market to purchase a new car. Mr. Darren Davidson provided us with excellent customer service as well. He went above and beyond to ensure us the best financing and interest rate possible. Overall, both Mr. Stokes and Mr. Davidson at Rick Case Hyundai Roswell helped to turn that what could've been a nerve-wracking process into an enjoyable experience, and I just love my new car! Thanks so much to them both.

JOHN m DIMINO

May 4, 2016

SERVICE ADVISOR WAS EXCELLENT AND DESERVES A BIG PAY RAISE DEALER WAS EXCELLENT AND STANDS BEHIND ITS WORK AND HAS FAIR PRICES AND WORKMANSHIP ALL THE TIME

emilyking

Apr 30, 2016

I recently purchased a 2013 Elantra Limited. My salesman, Mike, was extremely helpful and was able to narrow down exactly what I was looking for. Rest of the staff was very pleasant and helpful as well! I will definitely come back to Rick Case when it's time to get a new car.

Cathy C

Apr 23, 2016

Henry Stokes was knowledgeable and very helpful in helping us make a decision to lease a 2017 Hyundai Elantra. We had visited the dealership several months ago and came back, hoping he would be the person to help us. All of the staff is friendly.

Deilw2010

Apr 23, 2016

I had a wonderful experience at Rick Chase. All of the staff members that assisted me in leasing my new Vehicle were very professional and extremely nice. They made the leasing process go by quickly and efficiently. I would highly recommend this dealership!

barr46

Apr 21, 2016

The 2016 Tucson Turbo is our third Hyundai we picked up at Rick Case Hyundai in Roswell. All three of these transactions were pleasant and professional. Mark Thompson was the first salesman who started our relationship at Rick Case a few years ago and handled the first two cars. This time we worked with Tyree Hodo, who was exceptional and got us into a new 2016 Tucson. We will be back and we have recommended both the Hyundai as a excellent vehicle to own and Rick Case Roswell as a great place to buy or lease a Hyundai.

kkubde

Apr 20, 2016

Overall experience at Rick Case Hyundai was good. Folks were not pushy and answered my questions to satisfaction. They were willing to negotiate. Not aggressive, helpful, just perfect. I will highly recommend this dealership.

WBARNES7

Apr 20, 2016

They made me feel like I was part of the family. The event gave me a golf clap at purchase. You guys are awesome... I will tell everyone one I know.

jon2017

Apr 17, 2016

My saleman Henry (The upgrade specialist) was extremely straight shooting and helpful with his breakdown of costs and features. I ended up choosing an 2017 Elantra with a basic package but he was very thorough with describing all of the available upgrades.I was in a hurry to get to work on time but the team expedited the process very quickly and efficiently.I will definitely come back to Henry for my future purchases.

lauren.ferrelle

Apr 16, 2016

I kept delaying purchasing a new car because I was truly dreading the car-buying process, but Matt and James made the process painless- actually they made it fun. They were extremely knowledgeable, professional, patient when I was indecisive, and went out of their way to be accommodating. I'm absolutely in love with my new car and I can't say enough about how well I feel like I was taken care of by Matt and James.

Pinu

Apr 14, 2016

excellent customer service and they will work above and beyond to satisfy the customer. Highly recommended and will definitely give some more business from friends and family.

daniwhite1991

Apr 13, 2016

I came to Rick Case Hyundai because both my father and sister have gotten cars from this location. The service was good and the people were friendly. Overall, I had a very good experience here, my only concern was that my brand new 2016 Hyundai Tuscon had a small dent in it when I picked it up. I was very excited to be getting a new car, one that I really wanted and needed and to have all that excitement almost thrown away because of a dent was unfortunate. With how much every single person there is around the cars and knows the value of customer service I am amazed that this dent went overlooked. Needless to say that when we noticed the dent, it was taken care of right away and compensated for in the correct manner. I was told the dent would be fixed and if it was not fixed to my satisfaction then I would get a new car shipped to the store, and my husband and I were also given a gift card to a favorite restaurant. Overall my experience at Rick Case Hyundai was very positive and I really enjoyed working with Ryan. He is a top notch sales associate and he really made my experience all the more enjoyable.

elenaonafarm

Apr 12, 2016

"it was a pleasure working with everyone there, especially Jordan. Very professional and knowledgeable. He understood that we were super busy with our lives and had little time waste and definitely accommodated our needs. We gave him a list of what we wanted and got what we wanted without much going back and forth which was very valuable to us. Didn't have to play any ""let me sell you a car"" games. Thanks!"

frankma1830

Apr 12, 2016

Good personality, good service, excellent explanation of operation of the vehicle. Price is right and paperwork is moving smoothly and I do enjoyed shopping at Rickcase

lindatouart

Apr 12, 2016

Everyone I have worked with in the service and sales departments has been helpful and courteous. Service concerns are addressed quickly whether I've made an appointment or just drop by.

tamindraper

Apr 12, 2016

My experience with Rick Case was fabulous! Car shopping/purchasing can be so arduous and time consuming but in this case it wasn't! I spoke with Tyree Hodo prior to coming in and he listened to what I wanted and asked great questions. He identified a vehicle that was perfect for me and included his manager Adam to help me arrive at the deal I wanted. When we arrived at the dealership to view the 2016 Santa Fe we were greeted warmly and treated very professionally. Tyree made sure I understood all of the features of the car and was just very pleasant and personable and our finance professional, I believe his name was Anthony was also great. I'll defiantly recommend Tyree and the whole team at Rick Case.

landi04folder04

Apr 7, 2016

Having not purchase a car recently and as much as I don't like purchasing a new car, my experience at Rick Case was very pleasant and non-pressured.

Q

Apr 7, 2016

It was time to replace my jeep and after having recently rented a Hyundai I decided to look at buying one. Ryan was great to work with, I'm very happy with the deal I got and I love my new car!

Lexi Fierce

Apr 2, 2016

My sales person was very personable, welcoming, and knowledgable about the brand. He got me a great deal and I am in LOVE my new car!

JD&CN Two Sonotas

Mar 31, 2016

Outstanding, service was completed on time ..Fixed right the first time !!!!! We enjoy our visits to this dealership. Great coffee in the service area. Sales: John Henry always is ready to answer any ? we may have

taylor,458

Mar 30, 2016

Dino, the Finance Manager and Malcolm, the salesperson worked with me to find a vehicle in my price range. The paperwork was done in no time.

kgriffin

Mar 29, 2016

I recently bought a 2013 Hyuandai Elantra from Rick Case of Roswell and the experience was pleasant from start to finish! Special thanks to Ryan Tatum, Will, Shayne and Adam for working with me!

Mgarciacamp

Mar 28, 2016

Excellent service!! I am always satisfied with services and explanation about any other concerns that should be taken care, Andrew wa very professional during this visit.

Lori P

Mar 23, 2016

Chris was friendly and professional and took care of everything I needed. He even found a discount coupon for the service I was having done. Great service!

Praveen Thampi

Mar 20, 2016

Andrew was so friendly ,addressed all my concerns quickly.He could able to search for and apply all the service discounts.So happy about the service today

Brian Lj

Mar 19, 2016

Don't waste your time at this dealership. Go to Jim Ellis and get the respect you deserve when you are looking to pay thousands of your hard earned money!!!If you don't have perfect credit, the sales manager will give you the same reception that a time share salesman will give you after you tell them you are not going to purchase their timeshare. He did not respond to my requests to speak with him directly even though he was sitting behind the computer.The sales staff are personable but that's where the service stops!I went to Jim Ellis and purchased a 2013 Genesis R-spect, - CPO and was treated with respect and professionalism.

emoser99

Mar 18, 2016

Overall Purchase experience of 2017 Santa FE SE Ultimate was good. They made sure I received the vehicle I wanted even if it was not on the lot.

lchap12231

Mar 18, 2016

I was well treated by professionals. The car drives great and I look forward to driving it on a daily basis. Will return. Will recommend this dealership.

aledbetter33

Mar 17, 2016

After Internet shopping for a few weeks for a pre-owned car, I found Rick Case Hyundai. The online chat was a great feature and after completing that, I was directed to Ryan Tatum. He answered my questions quickly via email and we set up an appointment for the next day. The first car he brought out was the one (but he kindly showed me a couple more to be sure that I was really sold on the first car). The purchasing was quick and easy, and I've already received a followup email and phone call to be sure I was satisfied. I would definitely recommend Ryan Tatum and Rick Case Hyundai Roswell to any of my friends who are looking for a quality car at a great price!

jamesspencer21

Mar 14, 2016

The recent '16 Hyundai Tucson purchase from Rick Case Hyundai in Roswell, Ga was the ultimately the Best Vehicle purchase experience I've ever had! The entire transaction was through text and email within a 1 1/2 hours and once at the Dealership about the same time to complete all the paper work, review/inspect the vehicle and finalize all. Now this all came together by working directly with James Grasso & his Sales Mgr. Adam Toms and if wasn't for these two gentlemen, I would not have purchased our 3rd Hyundai from Rick Case Hyundai in Roswell. This was the Best vehicle purchase experience ever, Bar Non!!

joejohnson

Mar 13, 2016

I bought my last car, a 2011 Sonata Hybrid there. That was great. However, the car had glitches that weren't ever answered. That is, until I met Jason--their Master Mechanic. I had already determined that I would never by another Hyundai. But Jason answered every question and addressed every concern. He is the reason why I shopped for a Hyundai for this car. Malcolm was the Salesman I worked with, and he was excellent. No pressure, very honest. At no point in the buying process did I feel rushed or have second thoughts. He honored the quote I came in with and has been great since. Awesome salesman.I also had a great experience with Finance. Anthony was who we worked with (he actually sold me my last car). He was awesome then and was awesome again. He is the most honest auto financier I have ever dealt with. So one thing kept this from being a "5." I didn't have the SD Chip Map for my car. Apparently "Matt," one of the managers, took it home with him (!?!). Malcolm apologized for the inconvenience and met me on Sunday to get the chip put back in--which he did. But it said it was the wrong chip. Then I was told by Matt that the chip must have gotten de-synched with the car, and I would have to bring it BACK in to get it synch'd for it to work. Quite frankly, that is a pain in the butt and a major inconvenience. It brought down the overall excellent experience. Quite honestly, a manager should put the experience over the top, not bring it down. I hope this situation gets addressed. Again, high marks for Malcolm, Jason and Anthony. I will STILL bring it to Rick Case for service because of Jason. He is excellent, knowledgeable and trustworthy.

jacobccannon

Mar 11, 2016

I came in short notice to purchase a new car. Mike Christopher was extremely professional and friendly through out the whole process. He took the time to ask what kind of needs i had for a car, and was able to show me some different models that would fit those needs. Finally settling on a 2016 Sonata. William Scott Barnes (General Manager) and the whole Hyundai of Roswell team ensured a smooth, friendly, professional process. This is now my second time buying a car from this great group of guys and gals. Will definitely continue to be a loyal customer. Thank You!

jeffreyrkuck

Mar 11, 2016

The were thorough and helpful but not pushy and agressive like some of the other dealers in the area. Our Santa Fe is exactly what we needed for our little family. And for a reasonable price!

mmoore.geoenviro

Mar 11, 2016

I have now bought 4 Hyundais - 2 Elantra GTs, a Sonata Eco, and another Sonata Eco when my first one was totaled after only 3 months. The employees are always a pleasure to work with and are fair in their deals.

peggyb5150

Mar 11, 2016

It was a easy experience. Fast friendly salesman had everything we asked for. Very helpful in getting through the car buying experience. This is my third car from this store.

sgoldman0

Mar 11, 2016

One of the faster and most professional auto buying experiences I have ever had. Dino was very quick at negotiating the price with us and agreeing to what we asked and wanted. I will send everyone to this dealership.

mkauf

Mar 7, 2016

Great customer service. Friendly & helpful. All of the staff that we dealt with were gentlemen and tried their best to make sure that our needs were met. Thanks to Dante, Will and Dino!

elvis2165

Mar 7, 2016

My salesperson (Malcolm) had the knowledge, patience and experience to guide me trough the process of making a decision regarding a Genesis vs a Lexus. I have owned several Lexus' and have been very pleased with all of them but because of Malcolm I went with the Genesis. He made it a very pleasing experience.The General Manager (Dino) negotiated the price in a professional manner and was very quick to satisfy.An all around great experience!

Mrj_davis

Mar 5, 2016

I called to inquire about a vehicle that I saw online late afternoon and I was able to drive home with that vehicle by the end if the night. My salesman Jerard was a genuine individual which is something I look for in a car dealership.

kristy22716

Mar 4, 2016

Best car buying experience I have ever had. Friendly, helpful, and fast! RyanTatum is the best salesman I have ever dealt with. I will be recommending Rick Case to everyone I know.

eli59evan

Mar 3, 2016

Came in to get car service 100500 miles - and was told I'd need at least $1000 repairs. So I had to buy a new car in a hurry. I was treated courteously and the price seemed fair so I bought a Sonata Hybrid 2016.I hope everything works out. Mark Thompson was particularly helpful during a particularly stressful experience. I hope I made the right decision.

Joe Binns

Mar 2, 2016

Very good with follow up to customers. Knowledgable of their inventory and want to work with you.

AlSmithHIRED!

Mar 2, 2016

What traditionally is an unbearable episode to be avoided at all cost, this car buying experience was friendly, casual, cordial and almost enjoyable. The sales person, Malcolm Burden was professional, not smarmy like car "salesmen" have been known to be. He took his time to be certain that all our questions were answered and that we were ready to buy as opposed to "selling" us. This was the best car-buying experience I have had...and I have purchased/leased dozens of cars.

Chrism

Feb 27, 2016

Thanks for the great service as always. Quick and efficient with a very short wait time. Will recommend to all my friends and family to come here.

morgansmom

Feb 22, 2016

I don't know where to begin with these guys. They are hands down the best. I reached out a couple of months ago and was introduced to Mike Christopher. He was really nice and extremely helpful, but I was too nervous to purchase. Now fast forward to this past weekend, I finally made up my mind to purchase and was directed to Adam Toms. Let me tell you, this guy works miracles. When I went into the dealership, I was sent to Mike (the original contact) and he is the greatest. He was so patient. I never felt rushed when I was talking to him and he never pushed me to make a hurried decision. I test drove the exact car I wanted (minus the color,which wasn't a big deal). He was extremely patient with my 7 year old daughter, while we discussed cars and finished up paper work. I cannot tell you how amazing these guys have been. Literally, working a miracle on my behalf. I am forever appreciative of their hard work and patience. If you are in the market for a car be it used/new please head over to the guys in Rosewell. Oh and I cannot forget my financier, Darren Davidson. All of these guys are AMAZING!!!

Chrismaccullen

Feb 21, 2016

We bought a used sonata last week from Rick case Hyundai. We had a great experience. We were in and out in about 1.5 hours. Our salesman was named Michael Christopher and he is awesome. He answered all our questions and explained everything about the sonata to us. Thanks again.

heatherabramo

Feb 17, 2016

We had Michael Christopher as our Sales Assoc. and he is absolutely the best! The team was amazing. In and out in 1.5 hours!

Jessica1987

Feb 16, 2016

By far this was the easiest and most pleasant car purchase experience of my life. Jim helped us pick out the perfect car for our family, which happened to be a very nice Ford Escape. Their trade in offer on my Toyota beat every other dealership by far and they left us no reason to haggle because their price was about 3k below 'market' on the Ford! I couldn't believe it! On top of that, they offer a 100k mile, 10 year power-train warranty from the day of purchase (FREE with almost all their used vehicles, even the ones that aren't Hyundai!) so there's really no reason to look anywhere else for your next used car. Be sure to ask for Jim, he's wonderful!

kmccormick504

Feb 10, 2016

These guys are spot on with phenomenal customer service and thanks for all you do!! The folks at Rick Case Hyundai in Roswell are amazing. No one can get a better deal than Rick Case Hyundai in Roswell. They make me feel like familiy. If you are looking for an awesome deal, go to these guys you want be disappointed!!

wife's car

Feb 10, 2016

I bought my car new from Rick Case in Roswell over 9 years ago and have had it services there ever since. I have been dealing with the same service adviser for the last 8 years and trust him totally to keep my wife's car running well. I had other, more expensive cars, during this time but found the dealerships I took them to were only out to charge me for expensive service work which I have since learnt were not really necessary. I have great trust in the Service Adviser that Rick Case assigned to me..

tmfleet

Feb 9, 2016

On Monday, 12/14/2015, we purchased a 2013 Elantra Limited that was advertised as a Certified Pre-owned vehicle. During the test drive, we noticed it needed an alignment. There were also some areas that needed to be buffed so we agreed to pick up the car on Friday, 12/18. Up to this point everything was going just fine. Our salesperson, Tyree Hodo, was an absolute pleasure to work with unfortunately the pleasantry ended when the rest of his team got involved.For starters, the Rick Case guaranteed low price we agreed to as shown on the Customer Choice Sheet was $13,771.56. However, the price was changed to $13,883.25 on the Retail Purchase Agreement. Apparently the taxes ended up being less than the estimated amount and instead of giving us the difference the Finance Manager, Shayne Schilling, inflated the price of the car. Not sure if that is standard practice but that didn't sit well with us. When we arrived to pick up the car, we notified the Sales Manager, Matt Rowan, of the discrepancy and he agreed to cut a check for the difference. He gave us a copy of the Request for Check form dated 12/18/15. It took over a month to receive the check and I'm sure we wouldn't have received it all if I hadn't emailed them about it.Another thing we noticed when we went to pick up the car was that all four tires needed to be replaced. Three of them were basically bald and the fourth had minimal tread left - something we didn't notice before because it was dark when we originally saw the car. After a lot of back and forth "haggling" with Matt Rowan, he finally decided to replace the two front tires but refused to replace the others even though it was later revealed that the technician who did the inspection had recommended new tires as well. Please note, we were scheduled to pick the car up at 10:00 am and by the time all of this was handled it was nearly 2:00 pm so we basically had to take off work for something that should've been a quick transaction - pick up the keys and go. Another thing to note is that we live nearly an hour away from that dealership so to say that was an inconvenience is a huge understatement. The bald tires and alignment issue made us wonder what else may be wrong with the "certified pre-owned" car so we asked repeatedly to see the 150 point inspection that was supposedly performed to see if there was anything else the technician may have recommended that management decided against. We were emailed the CarFax report but never did get to see a copy of that inspection. Therefore, we decided to have it inspected by a third party. As expected, they recommended we replace both rear tires - one of them needed immediate attention just as we had explained to Matt. What we weren't expecting was for the technician to tell us the battery also needed to be replaced. We can ignore the fact that all the floor mats and one of the mud guards were missing but it absolutely baffles us that a car that was supposedly taken through a 150 point inspection so that it could be advertised as a certified pre-owned vehicle still ended up needing an alignment, had four bald tires and a bad battery. With the exception of those issues, the pre-purchase inspection came back clean but I'm pretty sure the pre-purchase inspection is not as detailed as the 150 point inspection. I called other Hyundai dealerships in the area and they all said I should've received the proper paperwork associated with purchasing a certified pre-owned vehicle. We decided to keep the car but as if the sales process wasn't horrible enough it's been nearly two months since the date of purchase and the title still hasn't been transferred into our name. I had to go into the tag office to get another temporary tag which will expire in about three weeks. I've contacted the Rick Case tag department on several occasions about this issue and all I get is the same response - "we're waiting on the paperwork". Why in the world would it take nearly two months to get a tag? I would never recommend this dealership to anyone. I've even reached out to Rick Case via the email that was provided from another Rick Case dealership. Needless to say, to date I haven't received a response from him either. Do yourself a favor and go some where else for your next vehicle purchase.

JTRIVISONE

Feb 8, 2016

I have now purchased 4 cars from Rick Case. On my recommendation my sons fiance has leased two cars from Rick Case. The consistent quality and high level of customer service have created a customer for life.

FT311

Feb 4, 2016

Ryan Tatum made my experience of purchasing a vehicle relaxing and free of stress! Ryan and the Hyundai team where extremely helpful and polite as they responded to my questions. Anthony and Ryan worked diligently to identify the best financing option with a low interest rate. I recommended Rick Case Hyundai (Roswell, GA) to my neighbor! Ryan and Anthony assisted me with transitioning from my previous, unbelievably high mileage vehicle with ease. Thank you Ryan & Anthony. Great work guys!!!

Debbie

Feb 3, 2016

Me and my 19 year old son were out shopping for his "first car with financing". We ended up at Rick Case and I have to say I am very thankful we did. Mike Christopher and the team at Rick Case Roswell went above and beyond trying to get my son in the car he wanted while staying within his budget. Needless to say my son ended up financing the same exact car I drive. My son walked away with a way better deal than I did on the same exact Hyundai because I DID NOT BUY MY HYUNDIA FROM RICK CASE. I can honestly say all my future vehicle's will come from Rick Case because no other dealership can offer what Rick Case Dealerships can plus we loved the team out in Roswell.Keep up the good work guys!!! This is teamwork at it's best!!!!!

SG423

Feb 3, 2016

Great experience buying a car from Rick Case and John Henry. John is THE BEST. He listens to the customer, responds and works to get you the car you want to buy. This is my 6th Hyundai and 2nd one bought from John!!!

hpprocida

Jan 31, 2016

My son (and I) recently purchased his first car - a 2012 Genesis. To say that our experience went beyond expectations would be an understatement. Will Barnes, Dino Manry, and especially Mark Thompson went above and beyond to make me feel at ease. They are a very personable group. Mark made an instant connection with my son talking about the car, all the accessories, and the differences in the models he was looking at. My son really trusted Mark and Will understood my parent point of view of checking with the insurance company about rates, etc. With all that being said, I think that the most significant part of the entire experience was that they were NOT pushy! It was such a pleasant and comfortable two days and I'll be back in a couple months to check the lot when my oldest son gets back from college. For now, I'm going to enjoy the book! Thanks guys!

juststart

Jan 31, 2016

I purchased my very first car back in 2011 and had that car serviced at Rick Case during the past few years as well. The service team is top notch, always remembers my name, fixes any warranty issues (most that I have no idea about), and has great coupons monthly to make servicing your car affordable. Fast forward to 2016, I decide to take my car in on my birthday to get an oil change and the tires rotated. I started to get an itch to look at some newer models and talked to Darren who helped me buy first car. Darren works in finance now but he and my sales consultant Ryan Tatum were happy to try to find something that would work. I test drove what I thought would be my dream car only to find out I really just wanted the updated model of my existing Elantra. Ryan was a pleasure to work with, easy going, and didn't pressure me into anything. If I didn't like something it wasn't an issue. Darren was on the phone wheeling and dealing to get me the best rate for financing he could find and I was VERY pleased with the deal he came up with. For a little extra a month I have a brand NEW 2016 Elantra with a 20 year powertrain warranty. It was a no-brainer kind of deal. I LOVE my new car and it has a lot of creature comforts that I didn't have in my 2010 Elantra and I feel great. The folks here are great, easy to work with, and I'll be coming back for services and new cars in the years to come.

bushwood18

Jan 25, 2016

All went well, faster than expected and very satisfactory. Car was taken in immediately upon arrival, we were promptly notified of additional services needed, and car was ready earlier than promised.

Lauren17

Jan 24, 2016

Awesome experience at Rick Case Hyundai in Roswell, GA. Mike Christoper was our sales guy and he was such a pleasure to do business with. You get a great sense of trustworthiness with these guys! I got a used 2013 Hyundai Elantra for a great price. Highly recommend them.

WHalkyard

Jan 23, 2016

I purchased a 2012 Genesis from RCHR this week, and the experience FAR surpassed my expectations. Prior to delivery, technicians took the time to correct not only the minor issues I pointed out, but also corrected a few that I hadn't even noticed. Anthony Delgardio & Shayne Schilling in finance were efficient, clear in their direction, and demonstrated flexibility in working with me to reach a mutually acceptable financing solution. Mark Thompson was infinitely patient in demonstrating the vehicle's features, providing brief tutorials in how they're used and never ONCE making me feel like the rookie that I clearly am. Mark proactively ordered minor items needed to complete repairs to the vehicle and committed to installing them upon arrival, which I greatly appreciated. Prior to this purchase, I hadn't done business at an automobile dealership since 1999...but would not hesitate to return to RCHR and Mark Thompson in the future.

Kburge1

Jan 23, 2016

I came to Hyundai to trade in my suv for a bigger one. Mohammad was very personable, and showed me several prospects. Neither of them worked for me. He didn't try to force a car on me, he kindly stated he would keep in touch with any new prospects. He kept his word, and called a couple days later with something I really liked, and bought. Thanks Muhummad!!P.s. the financial guys were very nice

Sonata 2015

Jan 22, 2016

Friendly and knowledge service. Promptly they took my car and I was in and out with in 40 minutes. It pays to set up an appoinment first.

sonata2

Jan 22, 2016

This is my second purchase at Rick Case Hyundai. I found the staff to be very helpful, professional and courteous. They provided me with a good value and great looking, reliable automobile.

shae74

Jan 21, 2016

I hate car shopping but I was in a wreck last November and my car was totaled. I wanted the exact same make and model again, a Volvo S40, but unfortunately there really wasn't any in my area (Augusta, GA) so I did an internet search and found some in the Atlanta area. This was by far the best car buying experience I have ever had. Mike Christopher made the whole process so easy! He kept in contact with me and even came and got me from the Atlanta airport on his off day!! He called me also to make sure I made it home safe. I would definitely recommend this dealership to everyone.

Dnita143

Jan 21, 2016

Came in for service to my vehicle. Mr. Stokes approached me as well as other customers to see if they were happy wih their service. I told him I had some questions and he helped me resolve everything as well as steps to trade in for a brand new vehicle that I had hoped to buy one day and with reasonable payments. I'm very happy with the service I received!.

JDRAHRER

Jan 21, 2016

Henry Stokes is a seasoned sales pro and I would buy another car from him anytime. I love my car, it is my fourth Hyundai.

RYAN.PALMORE

Jan 20, 2016

I was hesitant to come in that day. I didn't feel like going through the hassle. It turned out to be painless and easy. Tyree took me from step to step and got me in a new car.

landrewsart

Jan 18, 2016

My husband and I have had nothing but great experiences with Rick Case Hyundai. We bought our second car (used 2016 Elantra) there in November 2015 (yes, I am a bit behind in my review)!! We had a great sales person who answered all of our questions and was not pushy (thank you). Dequevus & Ryan were awesome! We recommend this dealer for a great deal (and their service department is great as well).

Dilip

Jan 16, 2016

My first car buying experience & I was being really confused & stressed. Visits to some other dealerships only added to my misery. Till I walked into Rick Case & met Mike Christopher, he understood my needs exactly & had options & solutions to all my questions. Thoroughly professional & knowledgeable Mike, Antony Delgardio & Will Barnes were very helpful. Thank you all. Thank you Rick Case.

smark12

Jan 13, 2016

Henry Stokes took care of us the second we walked in the door. I had been considering trading my Veloster in for the new 2016 Tuscon, and Henry sealed the deal for me. I couldn't be happier with how quick and easy the process was. He worked to make it all happen smoothly, and even called me when I left my garage door opener in the old vehicle.

Trish13

Jan 11, 2016

I can always count on great service & dependable! It is quality work & I get in & out of there quickly. I have come here for years & will continue to do so.

DAYDREAMINGATTIMES

Jan 8, 2016

Overall, I had a professional experience. sales people friendly; restroom healthy; customer finance seemed okay. Why do you insist on 25 words; some less is better.

Kevin E.

Jan 8, 2016

Great time in the dealership on New Years Eve. The car was what we were looking for, and our salesperson was very friendly and knowledgeable. Once we agreed to purchase the car, the Finance Manager came in and worked with us to make a good deal. The overall experience was great, and we got it all done in a very short period of time. Happy New Year!!Thanks for all that you do!!Kevin and LaJauna Ellis

Suv

Jan 7, 2016

I stopped by this dealer yesterday and was highly impressed by their customer service. Particularly, I was impressed with one of their sales persons (Mike Christopher) and his great knowledge of the company and his attention to detail when it comes to explaining the car I was interested in buying. I've visited many dealers in the last month and Mike has been the only sales person to really take the time to explain the car's functioning without assuming that for being a woman I was not going to care or pay attention to. I really appreciate the time he took to help me make the decision and I will highly recommend him for anybody interested in buying a Hyundai.

timstroud

Jan 6, 2016

I don't typically leave reviews for anyone, but I had to for this dealership. Buying a car from here was everything I could have wanted and more. Dante was an excellent Sales Consultant, and went above and beyond to make sure I was comfortable during the whole process as well as introducing me to everyone who helped out in getting me my brand new Elantra. And the phrase "whole process" is contradicting in itself because there really wasn't much to the process at all--which is still astounding to this moment. All I did was fill out the application, go in and bring all of the required paperwork, and Dante and the rest of the staff took care of everything else. I could not be happier with my brand new Elantra. I did not get a chance to meet the whole staff but everyone I met was really friendly and very helpful. Thank you, Rick Case Hyundai. You have a customer for life!

jennifer1948

Jan 6, 2016

Go Henry Stokes! Thanks for my new Hyndai. It is my fourth. I was waiting for my 2009 to have minor repairs and left with a brand new 2016 Elantra. So excited. Job well done.

prettybri

Jan 5, 2016

Again, Hyundai of Roswell has done it again! I have had the best vehicle purchasing experience again with Hundai. All of my needs were met and I was able to get into th vehicle I wanted with the correct monthly payments! I am beyond happy and grateful!!!

DAN15

Jan 1, 2016

James Grasso and Shayne Schilling did an excellent job. We felt like we were treated like royalty throughout the entire process and could not be happier with our new vehicle.

G. Ross

Dec 31, 2015

Jim Grasso greeted me at the door as if we had already met. I was looking to trade my 2013 Elantra or an 2015..there wasn't any available. Jim Showed me an 2016 Elantra that was exactly what I was looking for. During the test drive, Jim explained all the features...ect. I didn't feel pressured... Jim was knowledgeable about several different models. I am very happy with my purchase. Thanks Jim!

MELISSASUGG

Dec 31, 2015

Excellent salesman. I visited a number of other dealerships and none were as professional and informative as Mark Thompson. He was the most impressive employee I encountered at the dealership.

Robhawk15atbellsouth.net

Dec 30, 2015

Our first visit to the dealership was to check out the Santa Fe and determine if we really liked the car. We had the pleasure of looking at cars with Malcolm Burden. He was very friendly, low pressure and knowledgeable on the car. He spent a considerable amount of time with us that day after I told him we were in the preliminary stage of looking and would not buy that day. Several months later we returned to the dealer and sought out Malcolm because our experience with him had been so good. We told him we were serious about buying a car and he went with us on a test drive and showed us more cars and went into greater detail on option packages.When we decided to buy the car we sat down to discuss purchase price. I had done a great deal of research and had a good idea of a fair price for the car. They quoted me a very fair price and I was very favorably impressed. We decided we would purchase the car and they made us a very fair offer on our existing vehicle as a trade and we accepted the deal.Our purchase of the Santa Fe has been a great experience. There has been no high pressure sales pitches and no need for haggling over price.We had heard that Rick Case was very good to deal with and we found that to be true.We checked with several other dealerships on the Santa Fe and the main reason we chose to deal with Rick Case was because of our experience with Malcolm and the way they deal with their customers.

tsrubas

Dec 28, 2015

Our experience at Rick Case Hyundai was far superior than anything we've experienced before. The level of service we received before, during and after the sale was phenomenal. Everyone that we encountered were professional and friendly, not to mention fast and efficient. The Costco auto buying program made the sale even more pleasant. I would not hesitate to refer anyone and everyone to this dealership, nor would I hesitate to purchase another vehicle there.

lam7

Dec 27, 2015

Mike Christopher from Rick Case was great! He was very helpful even through I did not purchase yet. I will certainly contact him in the future.

Oliver19

Dec 27, 2015

Mike Christopher at Rick case Hyudai in Roswell Georgia made my first experience in purchasing a Hyundai Sonata an amazing buying experience. Mike was professional and personable and I could feel that he was looking out for my best interest. The experience was stress-free, quick, and simple. I will definitely speak to Mike at Rick Case the next time I'm in the market for a vehicle.

REUH

Dec 23, 2015

It was not my first time there. They helped me in a great way to get the right vehicle, without the pushing to sell me "something".

RIHERMAN

Dec 23, 2015

Making the choice to move to Hyundai was made easier by Charlie Herrera and Rick Case. I felt appreciated and my needs were met. I love my new Genesis and expect to come back again and again for new car purchases. Thanks Charlie.

Jack

Dec 22, 2015

I really appreciate Henry and Anthony, who worked to make my purchase experience a pleasurable one. I would definitely recommend Rick Case Hyindai, and these gentlemen in particular.

Torioarker93

Dec 19, 2015

I had such an amazing experience at Rick Case of Roswell. Dequeuus was an awesome salesman, and helped me get the car I wanted in a timely manner! Everyone in the building had smiles on their faces and we're so friendly. I would recommend this dealership to everyone! Thanks so much for all the help and the new car!

DOCTURZ1

Dec 18, 2015

Loved the bow on the car!! Great experience!!!!!!!!!i think it says it all. Got the car my daughter wanted and they transported it the next day. Gave us one to drive until the next day.

RSCOTT727

Dec 17, 2015

If you choose this dealership, ask for Mark! He is simply the best. You tell him what you want and be delivers! If you decide to purchase I would strongly suggest you ask to sign paperwork with anyone BUT Darren. He was rude and made me feel uncomfortable. No personality. If it was not for Mark I would never consider returning!!

Srparker31

Dec 17, 2015

I purchased a car from here 3 months ago. Long story short I recently got into an accident that totaled my new car. I went back to the dealership and told them the situation and they were able to work with me and put me into another vehicle a newer model at that. I would highly recommend you to go see Charlie

RPBRENNAN2014

Dec 16, 2015

Best sales and finance experience in many years. Having purchased 5 cars in past 6 years this was by far the most satisfied I have been.

AMYCOSSARTCOLLINS

Dec 16, 2015

I was referred by a friend that works for Capital One and she didn't steer me wrong. I told her i knew what I wanted and I didn't want any car salesman double talk. I was pleased with my experience and hopefully my sister will be purchasing from you soon. Merry Christmas.

eolson19

Dec 12, 2015

Hello,Today I went in for an oil change at Rick Case Hyundai. This dealership has a trade in specialist, Henry Stokes. I've been thinking about trading in sometime soon and decided to see what he had to offer. Henry was very honest and upfront. He went straight to the GM to work out a deal. They could tell I wasn't 100% sure and they fully explained my options. Then Henry showed me the type of car I could get with the lease option. Again, he could tell I wasn't excited and asked me what would make me happy. I said I like the car, but not the color of the car and interior. He asked what colors, showed me and found one. In the end I went with the lease option because they were able to get the car I liked at a lower monthly payment. I'll be able to pick up my car in a few days and they lent me a very nice Sonata in the meantime. Thank you to all the guys at Rick Case Hyundai for helping me into a new car!

Lee Nicholson

Dec 10, 2015

This is a great dealership. The service department has been great over the 7 years that I have dealt with them. Mark Thompson is a very professional sales person and has always done an excellent job for me. This is my 3rd car at this dealership, and the experience has been very positive.

love my santa fe sport

Dec 10, 2015

Went into Rick Case just wanting to test drive a 2016 Santa Fe Sport. I was greeted at the door by a gentlemen that introduced me to Mike Christopher, who I told what was looking for. He went and got a Santa Fe Sport that had all the options I asked for. Before we went for the test drive,he showed me everything about the vehicle inside and out. He really knew everything about it.I Loved the way it drove and came back the next day to purchase. Fiance people(Darren, the best!!) made it easy, painless and Timeless! From Start to finish I was in at 3:30 and out by 6!

MARLENEKOVACS

Dec 8, 2015

Ryan and Shayne worked well as a team and were very professional. I would recommend them to family, friends, and co-workers. They were able to find the car I wanted within 24 hours, impressive since AWD cars are hard to find down South.

natalienycol

Dec 8, 2015

Will was wonderful and very approachable. He made me feel like family. Henry helped me decide what vehicle would best fit me and what I thought I wanted, I left with what I love. Thank you so much for making everything so easy.

Santanu Kar

Dec 8, 2015

The process was smooth with provision of good options for different cars, test drive and information about financials worked out quickly as per mutual discussion that was conducted in a friendly and homely way with a professional touch .

WDBRINK

Dec 8, 2015

I found Charlie to be very competent and honest. Did not waste my time. Very easy to converse with. I would recommend him to others.

MENDEL0

Dec 7, 2015

When purchasing a car which you will use for the next few years, it is important to start with a good experience - dealer level - as this gives you the confidence that once you leave the property with your car, you will not be "sale done" and no service back up. Rick case Hyundai - Sales people (and Jordan in particular, were as professionally casual and comforting as you can ask. Obviously great training, choice of characters and choice of people to employ! Goes a long way! Congratulations on a job well done and a happy customer!

KWEIMANN

Dec 5, 2015

Darren make sure I understood the warranties. Which I really liked and did not force me into buying anything extra. I would come back to dearlship again when I am ready to trade in.

QuaQua

Dec 4, 2015

Staff was very friendly and helpful. Had a good selection, but not the one I wanted. Got the one I want with no problems. Love the 20 year 200,000 warranty included. Bought a 2015 Hyundia Genesis for my wife's birthday and she loves it.

Winnsome

Dec 4, 2015

This is the second car I have leased from Rick Case Hyundai. I have always been treated with courtesy and respect. Everyone has always been very helpful. Ryan, my salesperson was very patient even though it took til 10.00pmto wrap things up with my new car. I feel confident in the service and quality of this dealership.

R.BARLEY

Dec 3, 2015

The guys were very friendly and not pushy or aggressive. They took the time to explain the features and help me choose the right vehicle.

Bertron

Dec 3, 2015

I'm still deciding, but Jim Grasso is so easy to work with. He is calm, listens to you, and has absolutely no "hard sell" approach. Very caring about your situation and what you needs are, and tries very hard to fulfill them. These are all of the attributes I like in any person who is trying to sell me something!

KELSEY.CARL11

Dec 3, 2015

The staff was all very friendly and helpful. I got an amazing car at an awesome price. Many of my friends have shopped here and I will keep recommending this dealership to other people.

YESNO808

Dec 2, 2015

I bought my first car from Rick Case. They were incredibly friendly. The service was good, the people nice. The only thing that bothered me is that I was given false information about how my loan would work. I felt I was told what I wanted to hear and not the truth. This false info has put a strain on my financials. Other then that, the car runs great!

BALLGROUNDROB

Dec 1, 2015

Everything went smoothly. Darren and everyone were fantastic. Great selection of choices, dedicated service. Ryan was very helpful in explaining the functions of the car. The GM was also helpfull.

circafit89

Nov 30, 2015

I came to Rick Case to get service done on my 2013 Elantra. Mr. Henry Stokes approached me about the vehicle exchange program and quickly intrigued me, especially with the 20 year 200,000 mile warranty! He took the time to learn about my vehicle needs and to understand my budget. After doing some back-of-the-napkin calculations, he found out that he could put me in my dream Hyundai car and fit my budget! He let me test-drive a 2015 Sonata Sport and it was a dream! A couple days later I decided to buy the car and Henry couldn't have made the process any easier. He was so thorough, nice, and accommodating. The financing process was also a breeze. It wasn't long and drawn out like it is at most other car dealerships. Rick Case clearly cares about their customer's and doesn't want to waste their time. It's so refreshing! I'll be going back to Rick Case for all my service needs and referring all my friends and family!

bekachu

Nov 27, 2015

Absolutely loved my experience with this dealer. Henry was so great and so welcoming when looking for my car. He didn't overwhelm me and let me look at cars at my own pace and didn't rush me or make me feel pressured. He was very accommodating regarding my car model and color selection. Very helpful and kind. Darren was also such a lovely person. He was also very kind and didn't pressure us into anything. Overall, I had a great experience with this dealership. I loved the dealership and I love Hyundai's so they definitely have my business for quite a while!

RICATLANTA

Nov 27, 2015

We love our new car. John Henry was amazing helping us with this purchase. He's very friendly and I'll def come back in the future to buy a second car.

rick1017

Nov 24, 2015

Associates were friendly within the dealership. Sales experience was very amicable and straight forward. They couldn't do enough for you. Ryan was very thorough walking me through the workings of the automobile. I would definitely refer a family or friend to them.

Lori P

Nov 23, 2015

I purchased my Santa Fe from Rick Case Roswell in May and had a great experience with the sales department. The service department has continued with that same great treatment. The service work I've had done there is excellent and fair priced. Heather, my service rep is awesome! She always takes that extra step to make me feel welcomed like a friend and treated like a VIP. Rick Case Hyundai of Roswell has earned not only my business, but my respect.

JA Albertson

Nov 23, 2015

I received excllent assistance from Jordan Voica during my purchase of a Hyundai Sonata. I was further assisted by Jordan Kirtley in the purchase. I appreciate the excellent service received from Rick Case Hyundai in Roswell, Georgia. Jordan Voica and Jordan Kirtley did an exceptional job answering my questions and concerns about the Hyundai Sonata I purchased. They were courteous and friendly thoughout the buying experience. Jordan Voica went above and beyond my expectations to seal the deal. I am greatly impressed with this dealership and look forward to future purchases from this dealership.

JAAlbertson

Nov 22, 2015

I appreciate the excellent service received from Rick Case Hyundai in Roswell, Georgia. Jordan Voica and Jordan Kirtley did an exceptional answering my questions and concerns about the Hyundai Sonata I purchased. They were courteous and friendly thoughout the buying experience. Jordan Voica went above and beyond my expectations to seal the deal. I am greatly impressed with this dealership and look forward to future purchases from this dealership.

Tailwinds

Nov 21, 2015

I had a positive experience work with the staff at Rick Case Hyundai Roswell. The process was straight forward. All questions were answered in a forthright manner.

Hyre12

Nov 20, 2015

All employees were very helpful with all our needs. It was my daughters 18th birthday so our sales associate placed a big red bow on the car for her. He made her feel welcome and special. Mark Thompson was a great salesmen.

SantaFeSportlover

Nov 19, 2015

Like many of you, I dreaded spending days and days looking for a new car, only to finally make a decision and then have to spend countless hours at a dealership. Unfortunately I could not prevent the days I spent looking for my perfect new car, but was able to narrow down my choice via the internet once I began my search. I called several Hyundai dealerships to see if they had my exact vehicle at their location. When I called Rick Case Hyundai of Roswell, I was fortunate enough to get not only the most professional and polite gentleman Dante Bryant, but someone who listened to what I wanted and didn't try to talk me into what he had on his lot. He took great notes, communicated very clearly and I agreed meet him at the dealership after work. It was only after I was working with him that I discovered he was new. I say that, because the training he received prior to being put out on the floor must have been awesome. He answered all my questions and came across very confident. He was paired with a "mentor" Malcolm Burden, who was thorough and a great trainer. I did not feel as if I was in the middle of a training session, but getting double the assistance! I can't express enough about how comfortable Dante made me feel. I was a female, purchasing a car on my own and was treated with respect and honesty. There was no "hard sell" or pushy salesman there. The finance manager was very seasoned, and walked through my purchase quickly, but not too fast to where I was uncomfortable. More in a way that they valued my time and didn't want me to have to spend my entire evening at the dealership. My total experience was better than I could have expected! I would recommend Rick Case Roswell to anyone who is looking for a honest dealership that will value you as a customer.

breedo

Nov 18, 2015

Every time I have had service needs I was treated professionally with good explanations of what needed to be done and why. Also a look ahead to things that I should be aware of for future service. Always call regarding service items found that were not originally noted and a recommended course of action (my call ). I have never felt that I was being sold something rather just being informed.I have had three Hyundai cars and have always gone to Andrew Steadman when I needed to bring our cars into the shop. I will change days if he doesn't happen to be working that day. He is a real professional and makes me feel like I have my own personal service advisor.

Leigh

Nov 15, 2015

I purchased my vehicle as Rick Case Hyundai and continue to have my vehicle serviced here. They are honest and the service is excellent. When I am ready for my next vehicle I will purchase from them again, and recommend if you are looking for a new car or used car and your tired of the games, visit Rick Case Hyundai in Alpharetta.

KERRISDK

Nov 11, 2015

Ryan helped me every step of the way. My experience would have been less satisfying if somebody else was my salesperson :) Thanks for the umbrella and keychain. I am way cooler than before

PAUL_MARSCHALK

Nov 10, 2015

Seller knew vehicle well. Was pleased with overall experience and the service provided by Mike christopher. He went overy vehicle with me, took me to service and made a follow up call

TIANNIELLO

Nov 10, 2015

From the beginning Henry Stokes worked hard for me until I found the car that truly fit me and my needs. His customer service is outstanding! Also Anthony from the finance department was very helpful and understanding. His customer service was great as well. I didn't meet anyone there that wasn't helpful or willing. Thank you for a wonderful car buying experience.

Lisa R.

Nov 9, 2015

Mark and Ricky did an excellent job taking care of us and find the perfect vehicle that matched what we were looking forward too. Darren went above and beyond to get us the perfect rate.

SMARTIN8360

Nov 9, 2015

Overall outstanding. Waiting area could be more comfortable. All in all, the sales staff was knowledgeable and courteous. Darren and John did a good job describing vehicle meet

FLUTTERFALLS

Nov 9, 2015

From start to finish, it was the ideal car buying experience. Micheal Christopher was excellent! No pressure salesman, which I love in a car salesman. I was hesitant in buying a vehicle. He gave me to pros and cons. I think I may have driven him nuts over the car color but once I decided, it was quick and painless. They introduce you to everyone there. I don't remember all their names. Because of Michael, I would highly recommend him and Rick Case Hyundai to anyone and everyone! I know we will be going back when we replace our next car. Thank you!

onemandan

Nov 8, 2015

I've been going to Rick Case Hyundai for years to get my 2011 Accent serviced. Been working with Andrew Steadman for most of those visits..Andrew's extremely profession and trustworthy: always earns 5 stars. I also recently worked with Mr. Henry Stokes in the vehicle exchange department to consider the possibility of trading for a new model. Although, I am going to hold off on a new car for now, Henry was so knowledgeable and helpful during the consultation. He is also a true professional who excels at his craft.

New_Elantra_Buyer

Nov 7, 2015

Our overall buying process has been very positive so far. We worked with Henry Stokes and negotiated a fair out the door price for the Elantra, at least according to various car sites that shows what others have paid and/or fair price for same. Because they didnt have in inventory the exact specs, we were given a loaner for few days. When we received our car, unfortunately, it had one feature missing. We called Henry and he told us he would fix the problem. He ordered the part and will schedule the service when it comes in. From our perspective, the buying experience is not measured in just when things go well, but also when they dont and how they are resolved. So, for now, so far so good.Will update when everything is all done.

Kimaenf

Nov 7, 2015

I had the best experience ever. there was no haggling back and forth and I got exactly what I was looking for. Buying a car in the past has always been stressful, but this time was fun and very easy!! Thanks again Jim:)

DoctorData

Nov 6, 2015

I enjoyed my buying experience, Henry Stokes was very helpful. In the future if i'm in the market for a new car, i would not hesitate to call Henry Stokes.

JSTONE1

Nov 6, 2015

I was treated with respect and made the sales process Easy. Negotiated price and interest rate was great. I would recommend Jordan to my friends looking for a new car

Genius Gem 1980

Nov 4, 2015

Was treated like they cared Really appreciate the fast in and out service Friendly to me like I was important. The staff seemed really happy to help me. From top to bottom very professional Thank you to all that made my experience so great.

MINTYW

Nov 4, 2015

We had a wonderful experience at Rick Case! Malcolm and Darren were VERY professional and easy to work with. Malcolm took time to show us different cars and the options within the cars. He was very knowledgeable about each car and was an excellent salesman!

SHELBYBADEN

Nov 3, 2015

I love my new Hyundai Elantra GT. Anthony and Mike worked very hard to find me a car that suited all of my need at an affordable price.

bsimpkin22

Nov 3, 2015

I went into this dealership not expecting to purchase a vehicle AT ALL!!. I was greeted at the door, and sat with a sales Rep by the name of Henry, who offered me a deal I could not turn down. He was pleasant, truthful, and willing to work with my very high demands. The staff assisted with getting me to payments I was comfortable in, and for that I will recommend ANYONE to check them out. We drove an hour and a half away, but at the end I walked out with my DREAM CAR! Trust me you will not be disappointed. ;)

morganz

Nov 2, 2015

Jim is awesome! I bought my first car from this dealership and wanted to do a trade in and lease something else this time around. Jim helped me with the entire process and made me feel great about my decision to go with the 2016 Tucson. He helped me pick out the color and everything. The process was quick and easy. I highly recommend Jim to anyone looking to purchase a vehicle! I will definitely continue to bring my business to him in the future!

FORD_CAROLE

Oct 31, 2015

Great product, great experience. Employees were friendly, helpful, professional. I have received multiple compliments in the past month on my new 2016 Hyundai Tucson--especially the Caribbean blue color.

Jariang

Oct 31, 2015

Charlie herrera is without a doubt the best salesperson i've ever had, process was seamless and quick, he said he would make my situation work and he kept his word! I highly recommend him to anyone looking to purchase a vehicle

Denimazul1

Oct 30, 2015

Knowledgeable sales and service. I wouldn't go anywhere else. Heather and Andrew are my favorite. They seem like they care it makes a huge difference. They are very honest about what services I need I never feel gypped.

dsembera

Oct 30, 2015

Took my 2003 Hyundai Sonata in to check so I could pass my emissions inspection. Heather took great care of me, offered me a ride home, and kept me updated throughout the process. I highly recommend this dealership and working with Heather!

DFOREMAN1260

Oct 27, 2015

Working with Rene of MABS OF AMERICA and Charlie and Anthony made buying this car a breeze. I will definetly go through this process again . It was well worth the travel from New Orleans to Atlanta.

Chrystal tutson

Oct 26, 2015

I recently purchased a 2011 Hyundai Veracruz from Rick case Hyundai in Roswell and I have to tell you it was the best experience I have ever had buying a car. The process was very easy and their sales team did everything they could to help me. My sales consultant Jordan Voica was excellent as well. He helped me with my needs and found me he right vehicle. I highly recommend anyone looking for a vehicle new or used to go to Rick case Hyundai and ask for Jordan Voica.

Cahastie

Oct 26, 2015

From the moment I began looking at the different Hyundai's I didn't have a clue what I wanted. Henry Stokes, salesman, helped me immensely. He had all the facts and answers I needed. Henry made me feel right at home. He worked very hard for me, he didn't stop until I had the car of my dreams. I always hear from my friends how buying a car can be a terrible experience. I was not looking forward to it at all. But Henry changed all that for me! My experience was over the top!!! I highly recommend buying a car from HENRY STOKES at Roswell Hyundai in GA!!!! When its time to buy my children a car I will definitely be back. Thank you for an amazing experience and a beautiful car!!!!

Mrcarguy

Oct 25, 2015

Great service. I didn't feel pressured at all. Mark was very knowledgeable in regards to the automobiles. Overall, this was a Great car buying experience. No hassle.

Tricki Trick

Oct 25, 2015

If you need a car Henry Stokes is a Great hassle free salesman. He takes care of u like a family member and a decon at church. I never had a car experience so caring and easy. HENRY STOKES is the way to go if u go to Rick Case Hyundai Roswell, Ga

KM

Oct 22, 2015

I walked into the store and was greeted immediately by Henry Stokes. I told him I was not purchasing a car today, but just doing my due diligence. He immediately respected that decision, but did not ignore. He still treated me like he wanted to ultimately earn my business one day. He was very knowledgeable about the product. I cam into the store a week and half later told him what I wanted and we were able to strike a deal within in 15 minute. For someone who likes to haggle with salesman, I didn't have too much fun because Henry got me what I wanted very quickly. I will come back to deal with Henry in the future for my next car buying experience.

SteveC

Oct 19, 2015

Javier did an outstanding job of explaining the Genesis and doing the test drive. His attention to my needs made the difference in me buying the Genesis from Rick Case.

MrNanite

Oct 17, 2015

Henry's professionalism and knowledge of the Hyundai product as well as ease of service through the financing department makes for a wonderful experience! A++

New Buyer

Oct 15, 2015

I have purchased many cars over the years and this was by far the easiest and most professional group that I have dealt with. They made every step of the process enjoyable. Shouts out to Ryan Tatum the salesperson and Anthony the sales manager.

Tutson1

Oct 15, 2015

At Rick Case Hyundai Roswell I had the best experience! I was greeted by Jordan an he LISTENED to what I had to say, the problems I was having at other dealerships, an what I needed for my family. He made sure I was taken care of, an called me the next day to check on me an my children to make sure we were happy. Excellent customer service!

Glo252

Oct 15, 2015

Jim was the one who assisted me in the purchase of my 2015 veloster!! He was very friendly :)...overall experience was great, and not only him I must say , everyone there was great! Smoothest process I have ever experienced buying a car . Go see JIm at RIck Case!

floyd45

Oct 14, 2015

Our son bought his first car here. Out of three he test drove, there was one in particular he really wanted. Of course it was the most expensive, but Mark Thompson worked with us and made it possible!

WRITETOSATISH

Oct 13, 2015

Karen Dewhurst at Rick Case Hyundai provided excellent service and was a pleasure to deal with. No games, no gimmicks - she was very informative about the features of the car and got me the car I wanted within no time. I recommend her and the dealership to anyone who wishes to purchase a Hyundai.

BRENTSMITHCBS

Oct 9, 2015

I've leased two BMW and two Hyundai in the past 3 years. No dealer comes close to the ease and customer service I experience at Rick Case Hyundai.

Calidreaming

Oct 9, 2015

I was looking to get out of an expensive car payment and into a reliable, less expensive, used van. I had been getting the runaround with a couple of other dealers in this process. I did eventually find a van and a dealership to make it happen, but I wasn't thrilled about the quality of the vehicle. I contacted Henry Stokes at Rick Case about a 2009 Honda Odyssey and told him what I was looking for. When I told him I was trying to trade down, he didn't pressure me into buying a new car or to increase the monthly payments I was looking for and instead worked to find a way to get the deal done. I got the vehicle inspected immediately afterward and in very good condition and just needed the basic maintenance that I already expected needed to be done. My mechanic said the vehicle was super clean and I couldn't be happier because I have cut my car payment by over half and have a nice vehicle with all the features I wanted. I have given the dealership and sales man 5 stars because I got a good vehicle at a good price and was treated very fairly. However, I must note for future buyers that it took over two weeks for my trade in to be paid off. I had not expected such a long delay in pay off and did not contact my finance company to stop the automatic debit of my old car payment on my account. This led to $300 in overdraft fees which could have been easily avoided if my trade in had been paid off promptly or if someone could have alerted me that it might take an extended amount of time for the trade in to be paid off. Still, I am very happy with my vehicle and the process overall so I still give the dealership 5 stars.

AndreaH123

Oct 6, 2015

Overall, my experience was amazing. Javier Pujals took amazing care of me and my needs. I test drove a car at another dealership and talked numbers. I walked away from Rick Case paying three thousand dollars less for a better car than the one at the other guy's dealership. I would not have done anything differently and I definitely think you should go see Javier and the other friendly people at their location.

Mike B.

Oct 6, 2015

When you want to buy a car, see these folks. They listen to your needs and work with you to get the car you want.

MWALLACE098

Oct 5, 2015

5 Stars! Charlie helped me find my car and I am so happy with the choice I made. I would recommend this dealership to anyone looking.

ginamarie30004

Oct 3, 2015

Went to Rick Case to test drive a new Hyundai Genesis and came home with it! Service was excellent with Henry Stokes and he worked us through the deal. Very happy with purchase!

JCJUGGASSAR

Oct 2, 2015

Malcolm was a great salesperson. Both my wife & I loved the Santa Fe. The whole experience was great. I would buy another vehicle from Rick Case Hyundai.

K_Jordan

Sep 30, 2015

I went into the dealership thinking I would just test drive the 2016 Santa Fe Sport and leave. I had an appointment over at the Mazda dealership across the street later that evening to test drive the CX-5. But the people at Rick Case were so friendly, and Henry was so polite and knowledgeable, that I ended up buying the Hyundai that night. Henry is kind and professional, and won't "hard-sell" you the way some car dealers do. He explained all the features in a way that was easy to understand, and gave me a great deal both on the new car and on my trade. The finance guy, Shayne was great as well - he was patient with me and also made things quick and easy in terms of paperwork. If you're in the market for a Hyundai, definitely give Henry at Rick Case a call!

Aware1

Sep 29, 2015

I'm one of those people know never writes reviews because most customer service service is either nonexistent or frustrating. I have purchased many cars in my life and I have to say that Mark Thompson and Darren Davidson should teach others how to give a great customer service. The Elantra we purchased was for my daughter and she could no believe howsmooth the process was. They were courteous, focused and I actually forgot that I really don't like to buy a car. I could not ask for a better experience and will absolutely buy my NEXT car from them.

rhwillson06

Sep 28, 2015

The people at Rick Case Hyundai Roswell took the time to understand my needs and worked with me to reach my goals. They were all very friendly, and I felt I got a good deal. I am very pleased with my purchase.

Sbab

Sep 28, 2015

Got a great deal on my car, Thanks Javier for follow up and make it so easy on my purchase. I would recommend this dealership and for my next purchase :)

HAVEGUNWT

Sep 24, 2015

James Grasso was very helpful. James and Anthony Delgardio were able to get the car in the color and trim my wife wanted . She was/is delighted with the car and the personal instruction by James on the features. Thank you

EGARRISON20

Sep 23, 2015

I can't remember the manager's name but he was a lot of help. This is the second car we leased from him and we will probably do it again.

hhuffman649

Sep 23, 2015

I contacted Rick Case over the Internet said I was looking for a deal on a new Hyundai Sonata , and within a few minutes I was contacted by one of there Salesman Jim Grasso. I told him what I was wanting to do and willing to spend , he said he needed to do a little research and would get back to me. The next day he called me and said he had found the car for me , and it was at what I was willing to spend , I just needed to come in and test drive it. I made a appointment for the next day , the car was what I was looking for. The best thing about my experience is when they wrote up the contract the numbers came in just what Jim had told me over the phone , no surprises.

JayJohn87

Sep 23, 2015

James "Jim" Grasso was a blessing, so glad he was able to help us find a car that we absolutely love! So impressed with him!

jodi es

Sep 23, 2015

I worked with Jim Grasso over the last 3 weeks trying to decide which model Hyundai I should go with. He was very patient when quoting me prices with the different options on 2 different models. The finance director was very nice as well. I decided on a Limited Sonata and I love it.

KVermaak

Sep 23, 2015

My '14 SantaFe had to be towed to the dealership (on a Sunday night) and when I called the next morning, they had already taken a look into the issue with the power steering. I was pleased to know that Heather was able to explain to me their assessment in a way that I could easily relate to and understand.Even though my insurance did not cover the cost of a 24 hour rental, the dealership did. They ordered the part and I had to wait overnight. Even before I called the following morning, they had installed the part and test drove it. Perfect. Heather even offered for me to leave the rental car with her and she sorted it out with Enterprise. Very considerate - that was beyond my expectations. Heather is super cool! Thanks!

Cjarrett1

Sep 22, 2015

Originally went in for a check engine light problem. Decided to walk around while I waited and ran into Mr. Stokes who was very friendly. Then the next thing I knew I had a great deal with my trade in and walked out with a new car.

Calemar

Sep 21, 2015

Went in to get a light bulb for my daughter's 2011 Elantra to find out that the dealership was closed on Sundays when i was greeted by Henry Stokes; ended up with a brand new 2015 Sonata

DANA.DIFURIO

Sep 21, 2015

As a first time car buyer (second car with Hyundai), I couldn't be more happy with the service provided and the performance of the vehicles.

diworley

Sep 21, 2015

We've never purchased a car with as much ease as we did the one we purchased here!! I was so stressed with having to find another car and having to take on a car payment that we had not had for over a year. With me waiting on my disability hearing and my husband the only one working, we really couldn't afford another payment. However, our daughters were involved in a "not at fault" accident that totaled our car that was paid for. This was the reason for my being stressed about finding another car and having to take on another payment. I found this car on the Internet and for two weeks, no matter how I searched for a car, this car kept showing up. It was like this car was meant for me. I finally got the opportunity to visit Rick Case in Roswell to view and test drive this 2013 Santa Fe Sport w/Premium Pkg. And 35,000 miles. Needless to say I TOTALLY FELL IN LOVE with the car!! My husband had fair credit but had just co-signed on a fairly large truck loan with our son in June. I honestly felt like we didn't stand a chance to be approved for this car much less get a payment within a comfortable range for us. Within 5 minutes of Ryan completing the loan app online, Shayne from finance came to meet with us and explained our payment options with different down payments and term lengths. He advised us that he was confident he could get us a payment in our range. Within 10 minutes of submitting us for approval Shayne came back with and gave us the news that we had been approved and that our payment was on the low side of our range and that we had gotten an awesome interest rate!! I lifted my eyes to the ceiling and thanked God right there in the showroom then knelt my head and started to cry. That then caused my husband, my daughters, and Ryan, our salesman, to cry. This entire experience was all possible thanks to God putting that car and Rick Case Hyundai in our lives along with Ryan Tatum and Shayne Schilling!! My car that I had was 2003 Pontiac Vibe with 246,000 miles on it. It wasn't the nicest looking car but it got us where we needed to be and go. Our other vehicle is a 1991 Nissan truck. I honestly feel that God has seen us suffer and has seen us give of ourselves for others and help others and be servants in our church and He blessed us this with AWESOME SUV from this AWESOME DEALERSHIP and introduced us to these AWESOME PEOPLE!!!! From the time we walked on the lot to the time we drove off in our new car it was 2 1/2 hours!!!!! NEVER have I EVER purchased a car this fast!! If you're looking for a nice car, at a great price, from awesome people, with an out of this world warranty on new and used carS THEN RICK CASE IS YOUR PLACE!!!! ??

LRUSSELL505

Sep 21, 2015

I had a very good buying experience. They were able to get me the color and options that I wanted. The finance manager did try to sell me an option that was already included on my car.

BEEZ36

Sep 19, 2015

The staff is patient and friendly and also keep your needs in mind. Javier (salesman) and Darren (finance director) really made me feel informed and comfortable throughout the experience. Ask for Javier!

Potential Buyer

Sep 18, 2015

We came to look at a car that we were very interested in. Ready to buy that day for the OTD price they offered. We get there and upon inspection we found a few things wrong with the car. Our salesman said they can take care of those issues no problem. We get inside and they slap an extra $900 on the OTD price they offered earlier! We say we cant pay that. You offered $900 less OTD. GM Will Barnes said okay but we can't fix the issues with the car then. He was very condescending about it. Telling us we are his friends while also trying to take back multiple things he and his sales staff said. We discussed paying the extra $900 simply because the cost of the repairs they promised would easily add up to exceed that. We took the for a PPI. Mechanic told us its possible it needs a $500 caliper replacement but wouldn't know unless he took apart the brake system.We got back to the dealership and told this to Mr. Barnes. He cut us off repeatedly in the middle of our sentences and said "We will not fix anything on the car. We have other cars, go look at those." At this point I've never felt more hustled. We took a look at one more car. The car was nice, but I just had a sick feeling after dealing with Mr. Barnes. I did not feel comfortable spending money with a business that employs men like this. Will Barnes is a the greasy no good car salesman that gives this profession a bad name. Don't buy from this dealership and perhaps Mr. Barnes will be replaced by someone who is competent and wants to actually sell cars.

Blown Deal !!!!!!!!!!

Sep 17, 2015

My fiance' and I were quite excited to find what we thought and were told was a GREAT used Hyundai at the Roswell location. We drove out to Alpharetta and drove home with what we thought was a steal (coming from a reputable dealership). While inside the establishment, my fiance' absolutely fell in love with the showroom's Genesis 5.0. Despite the BMW being her car of choice, she was quite impressed with the amenities the car came equipped with as well as the price tag. We'd actually save nearly $20,000 on the Genesis as opposed to the BMW. We decided that we would purchase the car in a few months after paying off her truck. Needless to say, the car that we purchased ran hot the very next day and cost $120 to fix. The following day, the car wouldn't start and required a new battery. Still, that didn't do the trick, so we were told to pay for a tow truck and have the car towed to their service department. That service would cost $250 from Stone Mountain, where we live. Instead, I re-charged the battery and drove the vehicle back to Rick Case. The service techs analyzed the car and fixed it. What could be so wrong about that? THEY MADE US COME OUT OF POCKET FOR THE REPAIRS ! Imagine our chagrin. Yes, we're aware of the term "AS IS", but there are common COURTESIES that should be adhered to by REPUTABLE dealers. Yes, we still love the Genesis and still plan on purchasing...but not from RICK CASE HYUNDAI. Sorry Javier.

DZHENG33

Sep 17, 2015

The employees were very quick to respond to my needs. They were able to handle every situation that occurs and show a great amount of patience. Amazing dealership and highly recommend it to anyone trying to buy a car.

bobf8787

Sep 16, 2015

Went in for Service walked out with a new car. Worked with Henry Stokes and it was a great experience. Traded in a Sonata 2011 Hybrid with 68,.000 miles and drove off with a 2015 Sonata Limited. With trade in and incentives - my payments were the same, just a newer and more upgraded car and the same 60 month financing. Finance person was great also, it was the quickest in and out I have ever had. Great Experience ---

MRSBUNNY

Sep 15, 2015

A dealership with sales staff you can trust. They let me test drive and they only took about five minutes to give me numbers I could take home and review. No multi-hour drawn out process at all.

sharon201

Sep 14, 2015

How great my experience was having Mark Thompson explain every detail of the car to me and he was awesome he knew it inside and out.Dealer ship was great everyone there was so nice showed me around the dealership it was really good team work from everyone involved. Hats of to Rick Case Thank you,Sharon Hall

longne

Sep 11, 2015

My wife and I already had the make and model in mind that we were looking for. We found a vehicle that had just been added to the web inventory that didn't even have pictures yet. I sent a request for information Wednesday afternoon and was quickly contacted by James Grasso (Jim). Since we live two hours away from the dealership, Jim sent us pictures of the car and gave us a rundown on the features. We decided Thursday morning that we were interested enough to purchase the car pending the test drive. I asked Jim if he could go ahead and get everything ready as far as sales, trade, and financing and he said he would. We arrived just after 7pm and everything was ready. We test drove the car, loved it and decided to finalize the purchase. With test drive and paperwork, we were done by 8:30pm. In the end, I feel that we got a great car at a reasonable price. Jim and Darren were easy going and pleasant to deal with.

MATTMIZELL

Sep 9, 2015

Charlie Herrera made my car buying experience the best I've ever had! From the time I walked in the door to the way he bent over backwards to find me the right car with a more than fare pricing. I really appreciate how forthright he was and can really tell he loves what he does. He even went out of his way to pick me up from my house to take me to the dealership since I couldn't get up there. Thank you Charlie!

TodmanFamily

Sep 9, 2015

Came in for maintenance work on my previous Hyundai and was approach by Henry asking to see if I need any help with anything in general. I'm sure that was not Henry's department but that says a lot for someone to step out of their work area to check on waiting customers. Henry later brought to my attention about the great deals that they were having over the weekend and I may be eligible for a updated car. He was not pushy like some car salesman. Henry was very knowledgeable of the cars and very professional with a great personality that every cars salesman should have from beginning to end. By far this a was the best car sell experience I had with Hyundai within the last past 6 years!

CROUCHDAWGS

Sep 9, 2015

After being turned off by a Hyundai dealership closer to home that basically tossed me the keys and let me drive cars off the lot without a sales person in the car I returned to Rick Case for my second Genesis purchase. They honored the True Car Price Even Though They Aren't enrolled in the program. Next time I might use Costco pricing. I bought the car I wanted right off the showroom floor and they even matched my banks 1.5% interest rate.

BOB.SINGER

Sep 8, 2015

This is the 6th new Hyundai that we have purchased from Rick Case - Roswell in the past 5 year. This is the 3rd car we purchased with John Henry.

school teacher

Sep 8, 2015

My car, 2005 Hyundai Accent, had to be towed to Rick Case Hyundai after service center closed. Salesmen were great. They gave me a loaner car at 7:30 pm even though insurance did not cover it. No charge for the loaner car on the next day. The service department worked on my car on Labor Day weekend. They put in a new alternator and the car is working again. Thanks to all the salesmen and the service department for excellent service and prompt and correct attention.

BARRY0

Sep 7, 2015

Malcolm Burden did a great job as the salesman and the finance guy did as well. I greatly appreciate the assistance in making my purchase, and for the doubled factory warranty.

Spdrmn9221

Sep 6, 2015

My salesperson Henry Stokes did everything he said he would from the deal to delivery. My finance person Darren Davidson also went above my expectations and got me a great rate and a lower payment than I previously had. Another great experience this is my second car from here, keep up the good service guys.

Deacon80

Sep 5, 2015

I have used this dealership for three Hyundai SUV and my experience has been awesome fromthe very first purchase to yesterday...Sept 4, 2015. Javier Pujals was the sales consultant wedealt with. He was amazing giving us all the information we were looking for, knowledgeable, anxiousto help in anyway and very personable.... made us feel comfortable, very friendly and no pressure at all from him We commend him on his attitude and professionalism making our decision very easyto make.... yes, we did buy a SUV !!!

Bob Y

Sep 3, 2015

I had, without a doubt, the best car buying experience of my life on my new Sonata this week. Karen Dewhurst did an exceptional job in describing and the features and capabilities of the car. She was extremely professional and I never felt pressured into making a decision on the purchase.I would highly recommend Karen and Rick Case in general to anyone looking to purchase Hyundai vehicle. I will definitely return when looking for another car in the future.

Gatorgrl0116

Sep 3, 2015

This was my first time being a car buyer. I had checked out the website a few days before my visit. And scheduled my appointment via the online chat service. (Which was helpful) I showed up. We test drove the car I had been looking at and looked at a few other vehicles. Once we started the loan process and I was approved they explained everything to me. I had taken a friend of mine who has purchased several vehicles and he was even impressed with the whole experience. They are a easy group to work with and I will revisit to purchase again!!

Jess

Sep 2, 2015

Henry Stokes was an absolute pleasure to work with. He made sure that I was well taken care of and that I got my new Santa Fe with everything I wanted. A special shout out to Darren Davidson, you were awesome to work with!Thank you so much!

Debat4barrett.com

Sep 1, 2015

Henry Stokes was very helpful and kept us in the loop regarding our new limited Elantra My husband loves his new ride to work.Thanks Henry God BlessTom and Debbie Barrett

mabyrns

Sep 1, 2015

Recently was involved with my 5th purchase of a new Hyundai from Rick Case, Roswell, Georgia. Darren Davidson has assisted me with all five purchases and this last purchase was also assisted by Ryan Tatum. Every experience has been painless and the cars have been great. That's why I recommend them at every opportunity. Darren and Ryan are very knowledgeable and very fair. I'll be back in two to three years to get our second vehicle replaced. Thanks Darren and Ryan for a really great experience! No high pressure, just professionals.Mark Byrnside

CARONTAMMY6590

Aug 31, 2015

Everyone at rick case Hyundai were very attentive an helpful! I will definitely have my service done there an will recommend them to all my friends! I have a sonata limited an I just love it! It's my favorite car of all times! So much fun to drive an great on gas! Just an overall great experience!

Emilie

Aug 31, 2015

The salesperson was very helpful and friendly, which helped with making the process of purchasing a car go very smoothly. I was never rushed and they made sure to listen to my personal needs.

Juan Garcia

Aug 31, 2015

Went to buy a used santa fe Sport - Salesman Javier Pujals was very knowledgeable, not pushy -all pre- communcation was via text as i had requested - Javier was very professional and worked with me diligently thru different scenarios of choices in order to select the best option that made sense for me. He even drove down to the Marta station so I could pick up the car at the dealership the next day! Darren Davidson, financial manager, was also very professional and helpful reviewing and explaining in details the financing options and extended coverages. Overall, great experience.

GaRico

Aug 30, 2015

Saw an add on Autotrader.com and called to get more information. Sales person(Mark) answered the phone quickly, had answers to all of my questions and was very friendly. Drove two hours to come down to the lot and view the car. Mark meet us with a smile and a handshake, took us for a test drive. Car was exactly as described and negotiation on price was quick and easy. Came to price we both were happy with and started paperwork. The entire team was courteous and professional. I would recommend to anyone and will definitely revisit this team for my next purchase.

Joyce Hollinger

Aug 29, 2015

My appointment started out badly because Robert with whom both my son and I had spoken with on Monday, August 24 did NOT have our appointment of 2:30 pm logged in to the system. Donnie Bolena, service advisor saved the day and told us he would take care of us. We told him why we were there and he went to work to have my car serviced. Donnie was professional, demonstrated outstanding customer service, outgoing and very pleasant to work with. He spoke with Jason, technician and they drove my car right in to the shop area. Jason also was very professional and demonstrated great customer service skills. Total service was approximately 1-hour and although we were not able to complete the computer update on Tuesday, August 25, we were very pleased that our 50 mile drive to an appointment we thought we had was not for nothing. I was extremely satisfied with Rick Case Hyundai personnel and will certainly return if and when I need service.

Angie B

Aug 29, 2015

Henry worked very hard to get me in the car I wanted. He made sure everything was perfect before we left the lot and that I knew everything I needed to about the car. The staff was very friendly and was very appreciative of my business. I felt like I was a valued customer.

Maxime07

Aug 29, 2015

This was my second purchase with Rick case. As with the first one, the service was fantastic. Everybody on the team makes you feel comfortable and a valued customer.

RYANKMYERS

Aug 28, 2015

I can't say enough good things about my experience with Rick Case Hyundai. I was never pushed to accept any more or less than what I was asking for and I was treated with respect throughout the whole process.

ANGIEMAC1971

Aug 28, 2015

Best car buying experience EVER! We were taken care of from beginning to end with the most amazing customer service anyone should ever expect!! If I could do it all over again, I totally would!!

KATIECH

Aug 28, 2015

Being in the Costco program tremendously helped the process. No negotiating, no bait and switch, no "Let me ask my sales manager". I like that the sales guys are product specialists and the managers do the finances.

CAGERRITS

Aug 27, 2015

Third car I have gotten from Rick Case Hyundai Roswell. Another great deal and lease experience! Until I can afford a Tesla I'll be back.

DCWGOLF

Aug 27, 2015

This was my fourth consecutive Genesis. The vehicles have been great and I have treated very well by the dealership both in service and purchases.

EMICHELLE203

Aug 27, 2015

Fantastic! Helped me get my dream car! I really appreciate the time taken to show me/ get my dream car. Everyone was so helpful and friendly. A great experience at a dealership!

tractorfairy

Aug 27, 2015

My Elantra Touring was purchased elsewhere, but I have been coming here for almost two years for service. This includes regular maintenance, recalls, trim replacement, and most recently a sordid experience with a deceased rat in my dashboard. The technicians and advisers are all well qualified and very competent.....as well as being customer oriented. Heather Kratky is outstanding!During this last visit, Henry Stokes, Vehicle Exchange Specialist, made it a point to interact with those of us waiting for service. He showed genuine concern for the issues facing each customer and their vehicles. It initially appeared that my repair costs might be so prohibitive that a new car would have to be considered. Henry explained my options and remained calmly focused, despite my stressed out trepidation. Henry's extensive experience, business acumen, people skills, and intriguing blend of southern and sophisticated demeanor will certainly bring me back when I am ready for a purchase. Although I have not met all of the employees, Henry Stokes appears to be the Prince Charming (in a sincere and most manner) of the Rick Case family...

pstiede

Aug 26, 2015

Received a great deal! Went in and they got the car I wanted and the monthly payments that I wanted. Stop by to see them!

rsbrandi

Aug 26, 2015

It's not very often you come in for service on a vehicle and leave before you can complete 2 sudoku games while in the waiting room. Yes, it is possible! I brought in my daughter's car expecting to wait 1 -1 1/2 hours for a recall issue, oil change and tire rotation. Within 40 minutes all problems were taken care of and I was happily on my way. Thank you Andrew Steadman for doubling up my service and getting me out so quickly! (Oh, and giving me a discount before I asked . . . )

FoxyRoxy

Aug 26, 2015

Very personable!!! We were greeted by all the salesmen! Mr. Stokes was very informative, very helpful, and made us feel very comfortable since it had been many years since we bought a car. Henry was very efficient and thoroughly entertaining!!!! And very patient when dealing with indecisive female!!!

lynne

Aug 24, 2015

While I was waiting for my car to be serviced, I was able to spend some time talking with Mr. Stokes about the possibility of trading-in my car. He was most helpful and spent a lot of time educating me--not a big car buyer!! Very appreciative.

lynne

Aug 24, 2015

While I was waiting for my car to be serviced, I was able to spend some time talking with Mr. Stokes about the possibility of trading-in my car. He was most helpful and spent a lot of time educating me--not a big car buyer!! Very appreciative.

NICKTONEY125

Aug 24, 2015

we had an easy time with the process. Had some good laughs .... something I usually don't expierence when buying a car.GREAT SALES GUY

agwright

Aug 22, 2015

Mark Thompson and Shayne Schilling at Rick Case Hyundai Roswell make an amazing team. The guys were respectful yet down to earth. I felt as though I was being treated as a person versus just a dollar sign. The guys truly made every effort to help and were honest throughout the process. Thanks again!

Cathy

Aug 22, 2015

Donnie Bolena in Service was extremely helpful and professional in setting up the appointment for my 6000 mile oil change. My experience today was so easy. He made sure I was taken care of and took the time to explain the most important items needed for my 2015 Sonata. I will definitely go back to Donnie and would highly recommend him.

NC buyer

Aug 21, 2015

Henry Stokes worked tirelessly with me to get me into the car I wanted with price, terms & conditions that were more than reasonable. I don't even live in the area (I was visiting family) but I'd make the trip again when it's time to do the next deal!

Jass123

Aug 20, 2015

My experience with Rick case Hyundai was great. I started searching for a car a couple months ago and no luck .... I got Discourage! I called mr.stokes letting in him know my experiences with dealers and salesmen who did not keep in touch AT ALL or who were trying to get OVER ON A DEAL. Mr.stokes stated were going to figure this OUT have patience and be persistent. He kept his word and for that reason two days later I was driving off the lot with my own.I can not thank him enough he did everything. THANK YOU AGAIN MR.STOKES !!!!!

Jim Grasso - good guy

Aug 20, 2015

I like the dealership and especially Jim.He really took care of our needs, had the right car for us and took the time to explain to us all details of the car.Really good guy.I like the insurance Rick Case provides 20 years powetrain!.

Jack

Aug 19, 2015

AS ALWAYS, reliable, quick, professional, trusted service. Donnie was awesome, even taking a moment to teach me how I could avoid a service trip in the future.

CARLYVICTORIA

Aug 19, 2015

Loves it, great experience Charlie is the best and I can't wait to work with him again! He deserves a raise and a promotion, if you ask me!

father

Aug 19, 2015

The staff here is always friendly. Always able to answer any questions I might have. The facilities always are clean with complimentary beverages while you wait.

Jack

Aug 19, 2015

AS ALWAYS, reliable, quick, professional, trusted service.Donnie was awesome, even taking a moment to teach me how I could avoid a service trip in the future.

Kimberly Foster

Aug 18, 2015

Will purchase all future vehicles here. Amazing team, great experience. Everything completed as promised. Great warranties , great cars! Can't get better than these guys! They even put us in a loaner car when they took care of a couple last minute minor details. Switched out my battery for my new Veloster without being asked! Other dealers can never compare to this experience. I was blown away.

Patches

Aug 18, 2015

Heather was great! She was very personable and took care of everything with my car. Everyone at the dealership was very professional and kind. Problems with the car were all solved and taken care of in a timely manner.

Susan

Aug 18, 2015

My husband & I were looking for a mid sized SUV and getting no where with other dealers on available choices and price. Henry Stokes was very patient and helpful in finding a new car we liked and could afford. The car was delivered as agreed with no hassles or surprises. Thank you Henry and all the professionals at Rick Case in Roswell. Susan A. Camp

ACustomer

Aug 18, 2015

I brought my car in for something minor and ended up being saved the hassle of being stranded on the road!While checking the car for wiper washer issue, Robert noticed cracks in the serpentine drive belt. It turned out that the pulley had a machining defect and was eating up the belt. The work was covered under warranty and I was provided a loaner for the repair period. Robert and the rest of the staff treated me like I bought the Genesis; they always do. Service like this can't be beat.

busylizy

Aug 18, 2015

Henry reached out to me after I experienced a number of costly visits to Rick Case Hyundai service department trying to keep my 2003 Hyundai Elantra "alive" after nearly 150K miles and major parts beginning to just die off from wear. Henry noticed with all the money I was investing into repairs collectively, I could be making payments toward a newer, more reliable Hyundai. I was on a VERY limited budget and wanted to purchase. Henry took the time to listen to what fit in my budget and lifestyle and helped me find a vehicle that matched MY needs and finances. He did NOT try to push a sale on me which I could not realistically afford.After only a couple of hours, I very happily left the dealership in a 2013 Hyundai Elantra that was perfect for ME in style and budget.Thank you, kind sir, for your humor and professionalism. And for making this experience more about the customer instead of the sale. And THANK YOU FOR YOUR SERVICE AND SACRIFICE FOR THIS GREAT COUNTRY - HOOYAH!!(that's for Navy, correct? LOL) I will recommend you to anyone looking for a new or used vehicle.

GBEAU

Aug 18, 2015

Ryan and Darren always talked to me in an intelligent way, never felt like they were feeding me a 'line'. I know they had a job to do, and they knew I had a good grasp of what was going on, so I felt mutual respect. They were patient with my picky questions and I never felt they got frustrated. So we bought two cars.

Helmsman

Aug 18, 2015

Quick and simple new car purchase, I liked being able to finalize most of the details online and via email so once I came into the dealership everything was pretty much set up and no surprises. Hassle-free!!

Kimzzzlocks

Aug 18, 2015

Will purchase all future vehicles here. Amazing team, great experience. Everything completed as promised. Great warranties , great cars! Can't get better than these guys!

Patches

Aug 18, 2015

Heather was great! She was very personable and took care of everything with my car. Everyone at the dealership was very professional and kind. Problems with the car were all solved and taken care of in a timely manner.

ROGER.D.FIELDS

Aug 18, 2015

great experience all the way around- love our car- would recommend rick case hyundai to everyone. it was pleasant to work with mark and deal with the financial folks-

Susan Camp

Aug 18, 2015

My husband & I were looking for a mid sized SUV and getting no where with other dealers on available choices and price. Henry Stokes was very patient and helpful in finding a new car we liked and could afford. The car was delivered as agreed with no hassles or surprises. Thank you Henry and all the professionals at Rick Case in Roswell.Susan A. Camp

JerryT

Aug 17, 2015

I took my parents in to purchase a new vehicle this past weekend. This will make the 4th Hyundai purchased from Rick Case Hyundai of Roswell. I think everyone knows of the vehicle quality...so it really does come down to what dealer you purchase from to make it a pleasant experience. Dealing with Benjamin Hill was a breeze. He is very laid back and allows you to ask the questions as he realizes that most people do a lot of research before coming into the dealer. He was not pushy and did not sit there and tell me about every feature of the car...unless I asked. Since I was there for my parents, Ben quickly worked with all 3 of us to find the right car for them, knowing their requirements and their limitations. What a great experience for all of us!

Aurion1

Aug 16, 2015

This was the best car buying experience I've every had . Mr. Henry is such an amazing salesman with excellent customer service ! Henry got me into a 2016 Hyundai Elantra. If you are looking to buy a car he is the the man to see you will be more than satisfied !

najack3

Aug 16, 2015

Although, I did nto purchase a car I was evry pleased with the level of knowledge an care the salesman Henry showed me. He made sure I knew all my options to make the best possible decision for me. He also gave me as much information to make me a more knowledgeable consumer if I wanted to make a trade up from my car. I was very pleased with service and the great professionalism he had while working with me. Heather was also an exceptional service associate and helped me greatly with getting my car problem checked out without taking a great deal of time. She helped me to figure out my warranty information and set up my next appointment to fix my vehicles problems. This was a great visit for me and I will be using this service center again.

Aurion

Aug 15, 2015

This was the best car buying experience I've every had . Mr. Henry is such an amazing salesman with excellent customer service ! Henry got me into a 2016 Hyundai Elantra. If you are looking to buy a car he is the the man to see you will be more than satisfied !

GARFDND

Aug 15, 2015

This car purchase was to replace our Lincoln LS that was totaled in an accident. My wife did the initial shopping (test driving) of the cars that we had researched to be an appropriate replacement. When she came to Rick Case, she was met by Tyree Hodo when she pulled into the parking lot. He very courteously asked what vehicle she was looking for and, even though he knew that this was a "screening" drive by my wife to determine whether she found the car acceptable and that he would still have to demo it to me for my approval, he unhurriedly and thoroughly demonstrated the car to my wife and allowed her an unhurried test drive. When I went for my test drive, Tyree, again, was very courteous and allowed me to test drive the car on a route that I was very familiar so that I was able to truly compare the ride and handling of the car relative to the other cars I was test driving. When I left the dealership, Tyree was not the least bit "pushy" to close the sale knowing that I still had one more car to test drive. When It came time to negotiate the price the gentleman whose name I don't remember (but I think it was Will Barnes) gave me an offer, I countered with my offer, he checked with his boss and the deal was done. Because I wanted to have my wife on the paperwork, too, he very patiently waited for her to come to the dealership. He quickly and carefully prepared all the papers, explained the extended warranty options, we signed the papers. Because the car that we purchase was at their other location in Duluth we had to take delivery the next day. Tyree made arrangements with my wife to deliver the car to her as she returned the rental car she was using. At that time he performed all the demonstration of all the car's features and "synced" her cell phone to the car's Bluetooth feature. He truly is a credit to the Rick Case dealership. When recommending others to Rick Case I will most definitely be referring them to Tyree.

cuzzy09

Aug 14, 2015

Donnie was my service advisor, he told me it would take an hour and he was on the button.

Deer

Aug 13, 2015

Donnie and Austin were very helpful and curtious. I arrived for an oil change without an appointment and they were still able to work on my vehicle in a timely manner. They both have a very pleasant attitude and are both committed to upholding quality customer service!

Matt Carter

Aug 13, 2015

Andrew is very professional in the manner in which he presents himself and by the way he treats his customers . I will return for future service needs.

Satisfied customer

Aug 12, 2015

Donnie Bolena helped me when I brought my car in for a routine service visit (oil change, filter, fluids check, etc.) and he was very helpful and pleasant.

Susan Panvini

Aug 11, 2015

Charlie NEVER told us it was a 2015. He admitted that to me and said that he took full responsibility. If he says otherwise, he's not being truthful. In fact, before all this happened, I wrote a letter about how well Charlie treated us.We don't only write bad letters, but write good letters too. We are very happy with the car, but extremely disappointed with what transpired after the sale. We emailed Hyundai with our concerns regarding this in incident. We don't expect any more than what we negotiated for, but we don't expect any less. Thank you for your time. John Panvini

tfbnhra

Aug 10, 2015

Donnie was excellent with his customer service , but I had an appointment at 9 am and did not get out until high noon . Why should I have have made an appointment?

TJ0

Aug 10, 2015

Very good experience once again. We weren't quite sure what we were looking for, but the Sonata fit the bill perfectly. We will be back in the future. Thanks!

Janetrusetatyahoo.com

Aug 10, 2015

I recently bought my 4th car from this dealership. We have always had a great experience. Very professional and no high pressure. Remember to ask for Henry to help you with your purchase.

Charles_J

Aug 7, 2015

My Hyundai was due in for service. I set my appointment with Andrew who has was very accommodating and helpful. I chose to wait on my vehicle so I got to experience the great waiting room, with access to Starbucks coffee!! Quite waiting room, comfy seating and a TV to help pass the time. When my vehicle was done, Andrew came in looking for me and walked me threw my checkout process. I will DEFINITELY come back to Rick Case in Roswell as long as I'm treated like they want my business.

fuba3966

Aug 7, 2015

We are now on our 5th car that our company has leased from Rick Case. Our Sales Consultant, Mark Thompson, has taken care of us on all 5 leases. We picked up the phone and called him on a Tuesday and we wrapped up everything by 2pm the next day.What an effiicient and professional experience.We highly recommend Mark and Rick case...great experience, great people.

JHEAD0

Aug 7, 2015

This was a very Great experience, Thanks Rick Case and all the great employees. I will be returning and making sure I do all of my service for my car there. See you all soon!

Zekane1

Aug 7, 2015

I want to commend the workers at this location - especially Donnie. The service was impeccable and the airbag was fixed in record time. I was so happy with Donnie because he was so personable and made me feel as though I was a part of the Rick Case Hyundai family!

author

Aug 6, 2015

Great experience in purchasing new Hyundai and excellent service department. Donnie Bolena was very helpful. Plan to continue using Rick Case service department for all needs,

JenR

Aug 6, 2015

Andrew was extremely knowledgeable and helpful with our repairs.He took the time to listen to our concerns and help us make the right decisions. We will be back!

New Genesis AWD Owner

Aug 5, 2015

First service on my new Genesis H Trac and I was treated professionally. My service advisor, Donnie Bolena, was patient in explaining things and he kept me informed about progress. I know he stayed on top of things because the work was done and delivered as promised on a hot and busy day. I appreciate that and value good service. The technicians all seemed engaged and working hard. I will definitely be back for next service.

JAMESXHERNANDEZ

Aug 4, 2015

Very professional and to the point. Answered all of my questions and made me feel right at home. Was in and out in no time!

Rray

Aug 3, 2015

My family and I traveled to Rick Case from Riverdale, Ga. We past by many Hyundai dealers to get to them and boy it sure was worth the ride. Mr. Charlie Herrera displayed exceptional customer service. He also made sure my young kids were taken care of. Things went without a hitch. We were in and out in no time. Thanks Rick Case and thank you Charlie.

iverson70

Aug 2, 2015

Mr. Henry Stokes is the best salesman ever. He is a kind,patient and very understanding man. He exceeded our expectations! Thank you so much!

iverson70

Aug 1, 2015

Mr. Henry Stokes is the best salesman ever. He is a kind,patient and very understanding man. He exceeded our expectations! Thank you so much!

drmike

Jul 31, 2015

I was very fortunate to have Henry Stokes for a sales representative. He exceeded my expectations! Henry made the transaction simple and fast. He was very courteous, humble, and had a servant's heart. He understood exactly what I needed and wanted and provided me with the price I was asking for, and more. This is my second purchase at Rick Case Hyundai in Roswell. I wouldn't buy a car from anyone else!

drmike

Jul 31, 2015

I was very fortunate to have Henry Stokes for a sales representative. He exceeded my expectations! Henry made the transaction simple and fast. He was very courteous, humble, and had a servant's heart. He understood exactly what I needed and wanted and provided me with the price I was asking for, and more. This is my second purchase at Rick Case Hyundai in Roswell. I wouldn't buy a car from anyone else!

Eweaver123

Jul 31, 2015

With a big thanks to Charlie, I bought my very first car!! wouldn't have been able to do it without Charlie's help! THANKS RICK CASE

Tyree Hodo

Jul 30, 2015

Tyree Hodo helped me through my car buying process and was exceptional. Tyree kept in touch with me by phone throughout the process. When I arrived at the dealership, Tyree was waiting for me and had the vehicle I was interested in ready to go. Tyree was personable, patient, and informative. The dealership was busy the day I bought my car, and I had to wait quite a while to finalize my purchase, but I enjoyed talking with Tyree so much I hardly noticed. The other employees I interacted with briefly were also helpful and amiable.

Glad I. Called

Jul 30, 2015

I had the good fortune to connect with Donnie Bolena whne I called in for an emergency repair to my Tucson. From the first minute, he made me feel comfortable and made me feel that I made the right decision to choose Rick Case Hyundai. The repair was completed in a timely manner, and the communication level was excellent. I will definitely call Donnie next time i need scheduled maintenance or an emergeny repair.

travisstrickland

Jul 30, 2015

Tyree Hodo helped me through my car buying process and was exceptional. Tyree kept in touch with me by phone throughout the process. When I arrived at the dealership, Tyree was waiting for me and had the vehicle I was interested in ready to go. Tyree was personable, patient, and informative. The dealership was busy the day I bought my car, and I had to wait quite a while to finalize my purchase, but I enjoyed talking with Tyree so much I hardly noticed. The other employees I interacted with briefly were also helpful and amiable.

SHARONGREEN578

Jul 29, 2015

This is my second purchase from Rick Case. Charlie was very pleasant and a joy to work with. Anthony was very easy to work with as well. The Rick Case Roswell location is where I have had my vehicle serviced for the last 5 years.

F1999051

Jul 29, 2015

It was a good experience.. Staff explained in detail and provided guidance based on my requirement... Thanks to Rick Case and staff for this experience

Tatyana

Jul 26, 2015

My experience was great , Henry Stokes was very professional and fast. He made me very comfortable buying a brand new car .My family and I were so excited and happy about our car! Great deal and great customer service. I will be back

JEFFCOGGINS

Jul 25, 2015

Very good experience. I highly recommend this dealer. Great car at a fair price, and the sales team made it completely painless. 100% positive car buying experience.

Kelli Price

Jul 25, 2015

We purchased a Hyundai Santa Fe from Rick Case in Roswell. Charlie Herrera and Darren Davidson were extremely helpful. Charlie and Darren made us feel comfortable and well taken care of. Charlie was extremely thorough and his attention to customer service is an asset to Rick case of Roswell. We will definately be in touch with them again when the need arises for another vehicle. Great Experience!

ElEggMan1

Jul 24, 2015

Went in to see a used car and with the aid of Mr. Stokes quickly figured out that a NEW car was a much better deal. Henry is very attentive and has your best interest at hand. We were very pleased with his service and quickly realized that he is very honest and will not try to push you into purchasing anything you don't want.Henry was able to negotiate an excellent price on our trade-in and search for all possible incentives on the new car.If GREAT, HONEST service is what you're looking for, look no further---give Henry a call.

DON.MARSH

Jul 23, 2015

Very positive experience working with Charlie. He listened to my interests and allowed me to decide at my own pace. This is the way I want to buy a car. Thanks Charlie. I'll recommend Rick Case.

Janetrusetatyahoo.com

Jul 23, 2015

I purchased a Hyundai Sonata today from Rick Case in Roswell with the aid of Henry Stokes. Henry is a pleasure to work with. This is the second car my family has purchased with the help of Henry. He is the best! He will listen to you and make sure you are happy with your purchase. You will not feel pressured to buy something you don't want. This is the 4th car we have bought from this dealership. The service department to the sales department work to ensure that you are a happy customer!

LJB

Jul 23, 2015

Mark helped my 17 old son to buy his car. Everyone at this dealership was great! Mark was wonderful with his follow up with us and made sure we were happy before we took the car. They did everything they said that they would do and my son is very happy with his Elantra.

SDHUTCHINS

Jul 22, 2015

Great experience working woth Rick case staff, especially our salesman Javier P. He was very intuitive to our needs, and very efficient and knowledgeable about the different Hyundai models and packages.

AmberTaylor

Jul 22, 2015

I purchased a Hyundai Santa Fe this passed weekend from James Grasso a sales consultant from Rick Case Hyundai in Roswell and I must say I was pleasantly surprised by the experience and the entire process. I had previously done my research so I knew what model I was interested in as well as the options. One of my main concerns was getting a great deal and not spending the entire day at the dealership. James made himself available via phone, email and text so that we could get so much done. He explained the terms for each of my preferred options in a very clear and concise way. The only thing left for me to do was to come to the dealership look at the car I'd chosen, make sure it met my approval and sign the financial documents. Easy Peezy, Lemon Squeezy! I've never had an easier car buying experience! Thanks Jim, you rock and thanks Rick Case Hyundai! Also a big shout out to Darren in Finance who was such a pleasure to work with as well! You guys are great!

Gordon S

Jul 21, 2015

Brought my car in that was purchased elsewhere to get VIN registered. Referred to Mark Thompson who took care of my problem and set me up with BlueLink, which I did not no about until going into this dealership. Very impressed with his service and willingness to help me with nothing in it for him; and would recommend him to anyone. Wish I had gone there in the first place.Gordon Swanson

dcagle3

Jul 20, 2015

I must say i was completely surprised by my experience. I am very familiar with Rick Case from home (Ohio). Yet this was my first experience in Georgia. My salesman Mark...was very kind. .patient..gave service with a smile..even had a good sense of humor. I was very pleased. Darren was open to my situation..friendly and flexible.

Mma

Jul 20, 2015

I actually had a pleasant, no stress experience with my recent car purchase at Rick Case Hyundai in Roswell.Benjamin Hill was a delightful sales person to deal with and I left feeling it was a win-win for both parties - a rarity when purchasing a car from a dealership!They now have another loyal customer - and I highly recommend them for your next car purchase.

NikkiB

Jul 19, 2015

I came into the dealer knowing what I wanted. Mr. Ben Hill did an excellent job on finding just that. They didn't waste time trying to sell me something different. The whole staff was friendly and you could tell they enjoyed working for Mr. Case and his wife. I came in for used and ended up in an awesome BRAND NEW Sonata. Finance was easy and relaxing. Hands down the easiest, friendliest, car buying experience I've had yet!

BLEINBACH

Jul 19, 2015

We made our deal over the phone, as we live two hours north of the dealership. Arrived to find our new Accent in perfect condition with a custom sunroof installed and ready to go. Everyone was extremely professional and newbie salesman Andrew Steadman was awesome!

miper70

Jul 18, 2015

Talked to Jim night before I wanted to come in and buy. He had everything ready for us the next morning. We didn't have to wait around at all. We were in and out in less than an hour and a half with our brand new Sonata. By the way, this is our 5th Hyundai from Rick Case.

Timswife

Jul 18, 2015

I wish purchasing a home was this simple. Henry's honesty was the catalyst for me deciding to trade up for newer model. He was upfront about pricing and throughtout the entire process. Definitely not pushy or annoying like some sales people can be...smile.Much better car purchasing experience than my first Sonata at Legacy Hyundai.My only recommendation: bring back Sunday hours in the service department!!Keep up the good work.

Vince71

Jul 18, 2015

I bought my first brand new car at Rick Case almost four years ago, and was extremely pleased with the whole process, working with Mark Thompson, so when I got the urge to start looking again, it was only natural to start back with Mark. My intention was to only look at some models, but when I was presented with the amazing deal I was, I couldn't help but to drive off in my new '15 Sonata, and couldn't be happier with my decision, as well as the experience as a whole. Also, Darren in finance was super nice, and made the paper work process a piece of cake. I would definitely recommend Rick Case Hyundai to anybody I should run into looking for a vehicle!!

Mitchell

Jul 17, 2015

Working with Mark Thompson at Rick Case Hyundai in Roswell was really easy. The experience was great, quick and free from the usual frustrations of car buying. We said what vehicle we wanted to see, had a test drive, walked through the numbers and were out driving our new Tuscon in short order. Other dealers take not. This is how it is supposed to work.

robertgray

Jul 16, 2015

The entire dealership from Anthony Delgadio to Andrew Steadman have been a pleasure to work with. Specially Henry Stokes easy going manner, concise, efficient. Helped broker a win-win deal. Its these type of experiencing that keeps me coming back to Rick Case again and again.

Jackie

Jul 16, 2015

My husband and I recently purchased a 2015 Hyundai Tucson from Rick Case Hyundai in Roswell, GA.I was contacted by Mark Thompson after I had been looking at new cars on their website. I wasn't quite ready to buy at that point, just starting to look, and told Mark so. He was not pushy at all and we spoke a couple more times on the phone so he could get an idea of what I was looking for. He did not oversell at all. He made an effort to understand our needs and get us the car that suited them. The day we did go to the dealership to look at cars he made sure he had several available for us to consider and did his best to get the car at the price we could afford. He went over the details of the car in depth and pointing out differences in the car we selected and our older Tucson. He spent a good amount of time making sure I was comfortable with the features of the car, some of which were knew to me. He told us about the services offered at the dealership, the warranties, etc.I would highly recommend Mark to anyone who wants a no pressure but highly informed sales consultant!

jennifer_joiner

Jul 16, 2015

I had walked into two dealerships and attempted to buy a car. My experience couldn't have been worse!! Then I tried again at Rick Case Hyundai and worked with Karen and Darren to buy my car. I was in a hurry, probably more of a hurry than your average customer (I had a 2 and 5yr old I had to pick up from school). They both were very efficient, knowledgeable, patient, and respectful of my situation. Darren was open to speaking with my husband via the phone to assure him I was getting a great deal. Upon my arrival the following day for a tutorial of my car and how all the features worked Charlie Herrera was amazing. Such a breath of fresh air to work with. Very, very smart and great educator of my new car's functions. I look forward to seeing everyone again at my future service appointments and if I choose to upgrade or buy a new car. Thank you again everyone at Rick Case Hyundai Roswell.

Bobby H

Jul 15, 2015

Wow Excellent customer services and all staffs were very kind and professional.Especially, Charlie.. he was THE BEST salesman I ever had from the dealerships that I had experience before.I was very impressive for his customer service level even after car sales finalized.He treated me as I am one of his family (like his older brother ^^). Not to mention, he was very honest and straightforward that I can trust him all the way.I had best customer service experience with this dealership and Charlie/salesman.I definitely recommend Rick Case Hyundai Roswell to buy new or used cars.

NCF815

Jul 15, 2015

I've been using the Service Department for 6 years for a prior vehicle so it was a no brainer to use them as my first stop in buying a new car. They were very easy to deal with.

newcar

Jul 14, 2015

Many members worked seamlessly together to help me get the results that I needed to purchase a new car. They were very detail oriented and explained everything carefully answering all my questions.

Jim H

Jul 14, 2015

The best car buying experience I have ever had. I was made to feel confident, comfortable, informed and well taken care of...as were my wife and kids (who very much participated in the process). Just good people at Rick Case Hyundai. Really good people. The kind of people that make you feel good about spending your money right here in this dealership...as opposed to the many other options up and down the road. I highly recommend them.

NEEN3

Jul 13, 2015

I got great service on my Hyundai Sonata, so when the dealership offered a great trade in I was willing to listen. I had over 130,000 miles on my Sonata in just 3 years so I need a dependable car! I love my new Santa Fe even more. Looking forward to another great relationship with this dealership and my new car.

Ktwd

Jul 7, 2015

I just moved to Atlanta and needed to buy a car within a fairly short period of time. I went to over 20 + dealers and had some really poor experiences. At the end of the day most dealers have the same cars and you can get them to about the same price. I think what makes a dealership different is their staff and how comfortable you are dealing with them. I worked with Ben and he was absolutely amazing. I never felt pressured, he was knowledgable, easy going and made the whole process of buying a car very easy. His customer service was outstanding. I was unable to get to the dealership to pick up my car and Ben drove 45 minutes one way to pick me up. I also work with Darren in finance. What I appreciated about Darren was his honesty and how straight forward he was about all in costs. He was also able to get me a great rate for financing. After I bought my car I brought it to an outside mechanic to inspect it, and he said the car was in pristine condition and there was not a single complaint. I would absolutely recommend this dealership for their quality of cars, but more importantly their service.

ktwd

Jul 7, 2015

I just moved to Atlanta and needed to buy a car within a fairly short period of time. I went to over 20 + dealers and had some really poor experiences. At the end of the day most dealers have the same cars and you can get them to about the same price. I think what makes a dealership different is their staff and how comfortable you are dealing with them. I worked with Ben and he was absolutely amazing. I never felt pressured, he was knowledgable, easy going and made the whole process of buying a car very easy. His customer service was outstanding. I was unable to get to the dealership to pick up my car and Ben drove 45 minutes one way to pick me up. I also worked with Darren in finance. What I appreciated about Darren was his honesty and how straight forward he was about all in costs. He never pressured me to buy. He was also able to get me a great rate for financing. After I bought my car I brought it to an outside mechanic to inspect it, and he said the car was in pristine condition and there was not a single complaint. He said I bought a great car. I would absolutely recommend this dealership for their quality of cars, but more importantly their service.

mb

Jul 6, 2015

Everyone is so professional, and friendly. Great experience leasing, buying new and buying used. Excellent team on every area, including the service department. Thank you.

davidmarshallrolltide

Jul 4, 2015

My husband and I came in to look for a car for him to lease. He called and spoke with car salesman Henry Stokes, & Henry was very helpful, informative, & personable. When we physically went to the Hyundai dealership, he was just as exceptional in person. Took us for a test drive in the Elantra, and then sat down with us to go through all the paperwork. Great guy and salesman!

jp5416

Jul 4, 2015

This was a very good truck buying experience. The staff at the dealership were friendly, courteous and helpful. There was nothing more they could have done to have made my experience any better. I ended up with the truck I wanted at a very competitive price. Thank you Mark and Tyree for your assistance. I will highly recommend this dealership to anyone looking for a vehicle.

JOANNEREICHER

Jul 3, 2015

This was my best car buying experience in 40+ years of buying cars. The staff at the dealership were friendly, courteous and helpful. There was nothing more they could have done to make my experience any better. I would highly recommend this dealership to anyone looking for a car.

oengland

Jul 2, 2015

The sales manager, Tobin Oberhoulser, and the Sales Associate, James Grasso, were a pleasure to deal with in purchasing my 2015 Sonata Limited. Not at all like the high pressure, bait and wait experience I have had with other dealerships. Offered me a fair price for my trade-in and gave me all the available mfg and local discounts available to come up with a very good price. Again, not like other dealers where you get price breaks doled out a few dollars at a time and spend hours negotiating. All in all, a very easy transaction with some very nice people, Even the guy who takes your money, Darren Davidson, the business manager, was genuinely helpful and concerned about making everything right for me.

FGEIGER

Jun 30, 2015

Had to buy a car for business use. I was concerned about comfort and high milage value. 200,000 guaranty was a great reason to not worry!

Jeff

Jun 30, 2015

I bought a new Sonata after visiting every dealership in the area. I got a great deal and great service, and I LOVE this car. Very positive experience. Would do business with these guys again in a heartbeat!

reuvenmr

Jun 29, 2015

Mark Thompson and the Rick Case Hyundai provided exceptional support and attention with our new car purchase. Everything from selecting the right car, the price negotiations and financing was smooth and without stress. This is our 3rd purchase from this dealership and I would highly recommend them.

cloud0_2000

Jun 28, 2015

Had great service from the time I stepped on the lot. Henry answered all the questions I had, even some that I didn't know I had. He showed me several cars and knew the difference in them both! Truly a great experience!

Jodi O'Gara

Jun 28, 2015

Yesterday, I purchased my 2nd Hyundai from Rick Case Hyundai Roswell. Awesome service, again! Henry, our salesman was helpful, friendly, and experienced. I went in for an oil change on my 2011 Sonata and went home with a 2015 Sonata. Henry made the experience so easy! I would recommend Rick Case Hyundai to everyone. Thank you Henry and Rick Case Roswell.

BLAKEBGILBERT

Jun 24, 2015

Sales Department: 10Management Department: 10Finance Department: 7.5Overall I am happy with my experience at this dealership. Some parts of the process took a little longer than necessary but otherwise everything went well.

TRACEY0703

Jun 23, 2015

Great car...great service. Great price...great experience...would definitely come back. They are the only dealer to hand you a 200k warranty at no cost to you as well. Dont shop elsewhere

SEVA_B

Jun 18, 2015

The sales person, Allen, was very knowledgeable and friendly. He did a great job describing the features of the vehicle and did not oversell. If I were to make another Hyundai purchase, I would seek out Allen at this dealership.

GATH

Jun 18, 2015

Salesman and all the staff were very helpful, courteous and knowledgeable. I could not have asked for a better stress/pressure free experience in buying a new car.

KIRSTENWASHINGTON

Jun 16, 2015

It was the best experience I ever had a a dealership. I was very please with the staff and their approach to my needs for a new car. Thank you for taking time to help me with my new car. I love it

RACHADAMS91

Jun 16, 2015

My experience at Rick Case Hyundai was awesome! My sales guy John Henry did everything I asked and mr toban and Anthony were great too!

ronco

Jun 15, 2015

Just bought a new 2015 Sonata Hyundai. Salesperson Mark Thompson made this an exceptional experience due to his strong interpersonal skills and significant product knowledge. The deal was documented/closed by Anthony who was also quite personable and highly efficient. It was apparent from our very first visit to this dealership that Rick Case places strong emphasis on employee training and development to make the customer experience of paramount importance.

ronco

Jun 15, 2015

Just bought a 2015 Sonata Limited. The buying experience was great. Everyone was quite professional starting with Mark Thompson, our salesman. Mark's interpersonal skills and product knowledge is exceptional. We closed (documented) the transaction with Finance/Business manager Anthony who was also quite personable and highly efficient. It was apparent from our first visit to this dealership that Rick Case has a unique business model that includes training and development for all employees to make the customer experience of paramount importance.

sue1

Jun 14, 2015

anthony sold me my last car but is now in fknancing so I only saw him after I selected my car. He was extremly helpful which made me a very satisfied customer

SPUNK

Jun 13, 2015

Traded in car today and got a great deal....lower APR and no money down! Henry Stokes takes care of trade ins and got me a great deal.....I love my new car and am very happy!!!

Lou

Jun 12, 2015

Bryant Arria and others at Rick Case Hyundai make you feel right and home. He is quick to identify your ideal match with their fairly large inventory. In a courteous and personable manner, Bryant informs you of nearly all the vehicle features you would appreciate on you're prospective purchase. An overall great experience in purchasing my 2012 Hyundai Sonata!

Nancy

Jun 12, 2015

It has been many years since I have bought a car and was of course VERY nervous...My salesman Charlie Herrera was not only kind but he really seemed to care about helping to get what I truly wanted instead of some salesmen elsewhere that just care about selling a car,any car.....He also went over everything in the car and showed me how things work (of course I forgot alot of it but that's what the owners manual is for!!)..Also the finance manager Anthony was so nice and explained every paper that I signed and if I had any questions he responded in a way I understood!...I would most definitely go there again and refer any and all of my friends that want a vehicle to call Charlie!!..

aldoreyes

Jun 12, 2015

Many thanks to Jim Grasso for his patience and excellent knowledge and customer service for our recent purchase. He made everything seem simple from trade-in to walk out with our new Veloster. We had lots of questions and requests, and he was always responsive and pleasant. We especially liked the lack of "pushiness" in the dealership. We'll recommend Jim and Rick Case whenever possible. Thank you so much.

Drums6425

Jun 12, 2015

I recently purchased a vehicle from this dealership and m,y experience with both my Salesman, Bryant Arria, and the Business Manager, Anthony Delgardio, was unprecedented. These two gentleman assisted me in a manner that is truly unforgettable in an extremely positive way. These guys are TRUE professionals and most certainly have the customer's best interest in mind. I had a very difficult situation and they found a way to make it work which required a fair amount of effort on their behalf. I will definitely be back in the future!

ShariElantra29

Jun 11, 2015

This review is for my experience with Henry Stokes at Rick Case Hyundai in Roswell, GA. I was very pleased with how he treated me, he worked hard to make sure I was happy with my purchase, and he was polite. I would definitely come back and buy another car from him in the future!

ASH311

Jun 9, 2015

Thanks to Mark Thompson and Anthony Delgardio for their outstanding sales and finance help! I absolutely love my new Santa Fe! Thank you to Rick Case/ Roswell for the ease of buying my second new car from you. See you for my next new car in 2018.Anne

GB

Jun 7, 2015

Purchased a Sante Fe from the dealership a year ago - will rate it as one of the best vehicles I've had.Went back to the dealer last week to buy a second vehicle - Sonata - and was helped by their Sales Consultant Charlie Herrera.Charlie was awesome to deal with, friendly, professional and it was a pleasure to deal with him and the finance team.None of the drama one typically associated with car buying.Would highly recommend Charlie and this dealership

Jesse

Jun 5, 2015

Fantastic service!! I truly can not say enough about how amazing my car buy experience was at Rick Case Hyundai Roswell!!! It was truly a pleasure doing business there! They have a no pressure, here to serve the customer attitude. The atmosphere is nice as well. You can tell the staff enjoys working there. The sales representatives I had were Ryan Tatum and Mark Thompson. They were both very professional, but not stiff. By the end of it they seemed more like friends just trying to help me decide what choice was best for me than sales people. Everyone I had contact with made me feel comfortable and went out of their way to make sure I was well taken care of. I was given a thorough tutorial of the car and its features. They answered every one of my many questions and never made me feel like an annoyance. I purchased my first Hyundai from another dealership. Rick Case blew the other dealership out of the water!!! Needless to say, I will not be purchasing another Hyundai from any other dealership other than Rick Case again!!! Their quality of service is incredible! I had a family member with me at the time of purchase who only drives high dollar luxury vehicles, changes them every two years and always has multiple at a time... all this to say he has quite a bit of experience in car dealerships. He was extremely impressed and even said that he has never received the level of service I was given from any of the dealerships he has been to! I could not be happier and send a huge thank you to the fantastic staff at Rick Case Hyundai!!!!

mizzzy

Jun 5, 2015

Hello to those Perspective Car Purchase Clients,I highly recommend The Rick Case Hyundai Dealership on Alpharetta Hwy., in the city of Roswell, GA.They are: professional, friendly, knowledgeable and eager to assist you with your purchase, without being pushy. Rick Case Hyundai presents a versatile array of well-maintained used vehicles; as well as brand new vehicles for your selection.The Manager, William Barnes, was excessable to us, as clients, within the first twenty minutes. The Sales Team ofMark Thompson and James Grasso provided us with excellent, professional, friendly, service. Both Salesmen were assertive without being Pushy. Our Hyundai Santa Fe had low miles, was well maintained, and able to receive a power train warranty, plus additional service warranties.There was a "Notable" atmosphere of "Excellence in Service" which was consistent with the entire sales staff as they walked throughout the Sales Department.A neighboring competitor in Sandy Springs lost our business due to a lack of "focused team Cohesiveness " and a desire to serve the customer. Their Salesman was Professional, the Sales Manager was nice, but there was a communication breakdown which affected the service.Rick Case has a fantastic media presence. Every search engine on the net which sells vehicles had a Prominent, versatile, Rick Case Dealership Presence.Our hats go off to the owner, Rick Case and the entire Rick Case Team!We thank the Service Team for preparing our vehicle. Good Job!Thank you for the Rick Case Gift.We highly recommend Rick Case Dealerships for all your family vehicle purchases!Keep up the Great Work!The Alexanders

Peggy

Jun 5, 2015

I am on my fourth Hyundai! I just traded my Sonata for a Santa Fe and I love it!..I have never had a dealership work as hard to get me in a vehicle that would make me happy! Thank you Mark, Matt, Anthony and Darren!

ROBERT.RADOMSKI

Jun 3, 2015

The best way to describe this dealership is "real people," starting with Tyree Hodo, the sales guy I worked with. It's not the fanciest, but the atmosphere and the people make you feel comfortable and totally at ease.

StacyEKhorana

Jun 3, 2015

I recently purchased my 3rd Sonata in 4 years through the Vehicle Exchange Program. Henry Stokes in sales was a pleasure to work with. He respected my time and worked quickly to get me on my way.Darren Davidson in finance always makes the paper signing process quick and fun.Andrew Steadman in service always greats me with a smile, and keeps my car running safely.I highly recommend Rick Case Hyundai!Stacy K

SWALK35

Jun 3, 2015

Rick case helped a lot with getting what we wanted. All the way to the salesman to the general manager to the finance people. Go buy a car from Rick Case

wdwilson15

Jun 3, 2015

I recently relocated to Alpharetta, GA for my work. I have now been here for a little over a year, and I have had Hyundai as my vehicle of choice for almost 3 years now. I own a Hyundai Veloster and I usually take my car to get serviced at the dealership. I had about 6-7 months left on my lease for the 2013 Veloster I was driving. As I was waiting in the service area, Henry greeted everyone in the waiting area and asked if anyone wanted information on new vehicles. I had already been thinking about it so I said, "Sure why not?" About an hour later, after running some numbers and speaking with management, he was able to make a deal where I could lease a brand new 2015 Veloster Turbo R-Spec (a significant upgrade from my 2013 style package Veloster) with no money down and no increase in my monthly payment. I honestly never would have thought it possible, but they made it happen. I was only there for about 2 hours total, and I was already waiting for my previous car while it was being serviced anyway, so I did not waste any extra time. I just got my care delivered this morning, and I love it!!! Both management and the sales team treated me with the highest respect and provided the highest quality of service I have ever experienced at any car dealership.

RUIZJOSHUA1

Jun 2, 2015

Great service and great staff. They were very helpful in getting me into my new car. I will definitely be going back when it's time to get my next car.

lottn

Jun 1, 2015

I had no plans of buying a car in the near future...until my car was totaled in an accident. I started looking online first and finally found (what I hoped would be) the perfect car for me. Henry Stokes took excellent care of me and made the car buying experience far easier than I thought it was going to be. Everyone there seemed so nice! And the lady who baked the sweet treats...God bless you! Thanks, Henry and all the kind people at Rick Case Hyundai!

Jennifer

May 31, 2015

Before going to Rick Case Hyundai, I had been to 4 other showrooms! I was looking to trade in my car for a lease! Exhausted from this experience, I pulled into Rick Case in Roswell and was immediately greeted by Henry Stokes. He offered me something to drink and a hamburger!! It was Memorial Day so they were grilling! I knew I had finally come to the right place to trade in my car. The service I received from Henry was first class. He understood my needs and worked with me to get me a great deal!I would highly recommend Rick Case in Roswell to everyone!

Hyundaicarbuyer

May 30, 2015

I was pleasantly greeted by John Henry upon my entering the dealership. John, along with the General Manager, Finance Manager and the entire staff provided for a very customer friendly car buying experience. I would highly recommend the dealership to anyone looking to buy a high quality new or used vehicle.

kkap

May 30, 2015

I'd come in to pickup my older model Elantra after getting some service completed. My mom and I were approached by Mr. Henry, who was very personable and quickly gave me a run down of the dealership's trade in program. I was already thinking about looking for something newer, and he set me up with a new car that was right in my price range. Everyone in the dealership was very knowledgeable and helpful with all of our questions. Thank you guys!

awinner

May 27, 2015

I have never had any experience with Rick Case but I must say this was easy and effortless. Even on a rainy day I was greet outside in the rain and with ease and a smile.

Rosey

May 26, 2015

I have been buying automobiles since the 50's. I have never had a better experince than at Rick Case Hyundai in Roswell. The people who I worked with deserve a 6th star.

RB

May 25, 2015

We left this dealership with smiles on our faces. Charlie was so kind, friendly, and helpful. He went above and beyond to make us feel welcome. He even put a red ribbon on our new vehicle to make my wife feel very special. Charlie was fantastic. We would recommend this dealership and Charlie Herrera as this was the best car buying experience ever.

SAMUELDUPERVIL

May 25, 2015

The dealership had very friendly staff. Evertime was honest and easy to work with. our family keeps cars until the wheels fall off so the additional warranty is second to none.

jaf

May 25, 2015

Second Hyundai bought at this dealership and still a great experience. Henry was wonderful to deal with, listened to my concerns and very professionally dealt with them. At signing Darren explained exactly what we were signing and made it a pleasant experience.

Genesis Owner

May 20, 2015

Great buying experience. Matthew Johnson, Will Barnes, Tyree Hodo and Anthony Delgardio in the finance department made it an enjoyable experience. Exceptional customer service and follow-up by Matthew Johnson. Would definitely refer friends and buy from this dealership again.

judoka

May 20, 2015

Henry was really helpful in helping me get my new car and work my trade in. Overall the staff was very professional and friendly. I recommend them to anyone.

Krystal1092

May 19, 2015

As always, Rick Case never fails to disappoint- both with inventory and service and staff. I have done plenty of business with Rick case in Gwinnett but the further drive to Roswell was well worth it! The dealership is beautiful and everyone is extremely friendly and professional. James Grasso was incredible as I always love a salesman who lets me punch the turbo without getting scared. The best sales manager award goes to Matt Rowan for helping me out with financing options. Love this dealership!

chiaravez1

May 18, 2015

I want to say, I've never had a better experience with a dealership before! Henry really cared about my situation, and did the best he could to get me into the car I wanted. I had come to this location before but the salesman I had couldn't get to me into the car I wanted, but a month later Henry called my cell and apologized, got me to come in, and made me feel welcome again. Darren from finance was also very helpful and very nice, he was able to fix a mix-up, and was very patient. Over all friendly staff. Will recommend to friends.

Happycustomer

May 18, 2015

This was a great car buying experience. I got the car I wanted at the price I needed. Everyone was helpful and friendly. I would recommend this dealership to anyone shopping for a new car.

Renee

May 17, 2015

I just purchased a 2016 ELANTRA from Rick Case Hyundai. It was by far the best car buying experience in my 46 years. From my sales consultant to my finance director, to all involved I felt like everyone was not only honest and upfront with me, they genuinely cared about what was best for my financial well being. I highly recommend them. I honestly appreciate all the time and effort they gave to me to help me make the right choice.

nishayent

May 17, 2015

Let me just say it like this...I have went to many dealerships today and everyone else seems to 1. either didn't know what they were doing, 2. didn't care about my fiance and I's situation, or 3. we felt as if we were being rushed into something we knew we didn't want to do... I came to the dealership waiting for another set of salesman that would do the same, and thank the Lord I landed in the hands of Henry Stokes. He made this process so easy and my fiance and I were able to sign off on a brand new car we both would love. If I could give him a 10's up I would but your system only allows 5's (shrug) THANK YOU HENRY!!!

Kctkat

May 15, 2015

This was the second Hyundai I visited and at the Rick Case Hyundai I received so much more information and help. It was amazing and I left that same day with my brand new car!

cmoran93

May 13, 2015

I came into Hyundai Roswell looking for a newer-used car with low miles and the staff at this location made me feel welcome, and like they were on my side. James made the car buying process simple and he answered every question patiently and with detail. They were honest and fair about prices, and I didn't feel like I was being cheated. I'm in love with my car and feel comfortable going to them for any thing. I highly suggest doing business with James specifically!

Rosey

May 12, 2015

I have been buying cars since the 1950's and would rate this as the best and easiest car buying experience that I have ever had. The people who waited on me both sales and financing desire a 6th star.

freddymac

May 12, 2015

Because of the exceptional customer service I received, especially from Mr. Henry Stokes....I had my niece and grandniece with me and they were made to feel very comfortable from beginning to when I drove away with my detailed and gassed vehicle.....Kuddles!!!!To Rick Case Staff....

Montana Girl

May 12, 2015

Henry Stokes is a gentle man who works hard to get you what you want. After a few weeks of hunting, driving vehicles and several discussions, he was able to get me into a new Elantra - and a RED one at that!! I was always comfortable talking with Henry - I knew he would never try to pressure me into something I could not afford, just to make a sale. If you are looking at Hyundai vehicles, you should go see him. He has been in this business for many years and is as knowledgeable a sales person as you will ever find.Shayne (the financial mgr) and others that I met there were also great people and extremely pleasant & helpful. You will find what you're looking for at a price you can afford.! Nice incentives!thanks again, Henry.

Happy customer

May 11, 2015

I came to Rick Case's Hyundai Roswell dealership for help with my new 2015 Genesis. Mark Thompson came out and sat in the car with me explaining the many features for about an hour. He was extremely patient answering my many questions and was very pleasant also. I just returned from my second visit with Mark Thompson where he again helped me with many features. It is very comforting to know that even though I did not purchase the car from them, they are very willing to help with any problems I'm having and I plan to use their service department. Thank goodness for Mark Thompson.

Camran

May 8, 2015

Great people providing great service. Henry Stokes helped me to find a beautiful car for a great price and trade my car in with no hassle. Henry did a great job helping me every step of the way. He is a professional in what he does and also got a great personality. I recommend this dealership to anybody who wants great service and fair pricing. They will go the extra mile to make a customer happy.

steph78

May 5, 2015

Everyone at this dealer is friendly and eager to help! James Grasso assisted in my purchase of a used vehicle. I was treated just like I was buying a new vehicle. James was great at making the process move along and I left in a vehicle that I am very excited about!

anasimpson

May 4, 2015

The best experience I've had buying cars, the sales consultant Allen Tubman was super helpful and friendly, willing to give the extra mile to get the deal we were looking for.

CM

May 4, 2015

I came in for service my old car and ended up exchanging for a brand new car instead. Henry is very friendly and open - he helped me find just the right new car for me.

kcmccormick12

Apr 30, 2015

From maintenance, to monthly check ins, this dealership truly cares about their customers! Bryant has been there every step of the way to walk me through everything for buying my first car! I recommend him to everyone I know looking to buy a new car!the finance department is also fantastic and answered every single question I had!

Bmelton

Apr 29, 2015

Bryant Arria was a great sales person ! he listened, was quick to respond with info, and was very patient. I didn't feel like he was playing any games with pricing or anything - he made our car purchase easy and we plan on buying another vehicle from him towards the end of the year!

Larch

Apr 29, 2015

Saw an auto on-line I just had to look at, to see if it was as good in person as it was on-line.James brought me in, and we went on a test drive, both of us exclaiming over the different options it had and how wonderful (and quiet) it drove.James worked with me and the financial team to make the purchase relatively painless.Very nice place to purchase a car!

Evans w jr

Apr 28, 2015

Henry stokes is awesome. ...understand what I wanted and needed.he helped me find my car and the best fit for me...I would definitely recommend going to see Henry

Jgregoire3

Apr 28, 2015

Tyree and the rest of the employees made this such an easy experience. This is my first time buying a car right out of school and it couldn't have been easier. Definitely stop by if you're looking for a new or used car!

Jime1955

Apr 28, 2015

Allen Tubman made buying so easy...followed through.Best car buying experience I've ever had....highly recommend Allen this dealership. This is my 4th time buying from Allen...seamless.

melody1

Apr 27, 2015

I have never experienced such a professional team. Allen Tubman was awesome. Not your typical car salesman. He made it so easy. Shayne Schilling made the financing happen. Thanks to these two individuals I have a beautiful Hyundai Elantra that I am so proud of. Super cars. Thank you so much. Best Regards, Gladys Green and Melody Greco.

happywife

Apr 21, 2015

Mark was our salesperson and he was really great. I called earlier in the day to check on a specific vehicle. He let me know it was still available and answered my questions and set up a time to see it that day. Upon meeting him in person he was extremely friendly and knowledgeable about the cars. Our process took a little long which I guess is expected when getting a car but with two children in tow it seemed like forever. Mark was very personable and even entertained the kids for a while. My son even wants to come back and visit "Mr. Mark". Anthony worked with my husband on the finance side. He said he was very nice and helpful in that process which we truly appreciate. And to top it off I don't think you can beat Rick Case's prices and the warranty they offer on almost all of the vehicles on the lot. I would highly recommend this dealership. I love my new Santa Fe! We're very satisfied customers!

FloJ

Apr 18, 2015

I walked onto the dealership lot while having my BMW fixed and despite not being dressed to car shop in my gym clothes, I was greeted and treated like a real customer by my salesman, Malcolm who was very knowledgeable, up front, and honest which goes a long way with me. I'd already walked on two dealerships earlier that morning and visited two the day before and I was most comfortable with him and he treated me the best by far. We came to terms on first negotiation so I didn't have to do any lengthy haggling. They had to get the vehicle I chose from another dealer but instead of giving me a so so loaner, I got a fully loaded Santa Fe which I almost didn't want to bring back. It was just a great experience.

My Sales Rep

Apr 17, 2015

I am not a fan of car shopping, but Rick Case Hyundai in Roswell, GA makes it a pleasant experience. This is my second Hyundai from Rick Case and both times I have dealt with Mark Thompson as my sales person. He is a very genuine, nice man who earnestly makes you feel like someone special. I would highly recommend both the dealership and Mark.

Ieisha P.

Apr 14, 2015

I recently purchased a 2015 Hyundai Elantra from here and I loved it! James was great in helping me find my perfect car and he made sure I got what I wanted! And everyone else was really friendly and nice too! I would recommend everyone to get a car from here!

LaTee

Apr 12, 2015

I purchased my 2015 Elantra with Jim and he was really approachable and engaged in what it was that I was looking for and very personable which I appreciated. He's a friendly and nice guy .He was also helpful in my request to find a referral for added features I wanted on my vehicle.I would surely recommend him to others in the market for a vehicle.I love my new car!:)

MrNanite

Apr 12, 2015

We only came in for repair work on our Veracruz and came out with a brand new Santa Fe at the same monthly price we are now.

Monica

Apr 10, 2015

Henry Stoke helped make experience at Hyundai an awesome one because he showed that he naturally cared about whether I was happy or not with my decision to purchase a new vehicle at Rick Case.

pb4939

Apr 9, 2015

Start to finish it was the best experience I have ever had buying a car. I would like to especially commend Mr. Mark Thompson, my salesman, Mr. Matt Rowan, the sales manager, and Mr. Tobin Oberhoulser, the General Sales Manager. There were all very professional and it was like a new car experience.

kristengmorgan

Apr 9, 2015

My brake line went out on my 1999 Ford Explorer this morning. I'd been considering buying a used Santa Fe for a few months now, and I saw my dream car on the Rick Case website. My husband and I came in the same day and were given a great deal! Malcolm was so welcoming and professional. He made us feel very valued as customers. He and Shayne really took care of us today.

Bettyboop20716

Apr 2, 2015

Thanks for the helps with finding the right car! I love the one that finally was a match for me and my budget. Thanks again

Saudia A. McGlothin

Apr 2, 2015

Rick Case was the perfect place to purchase my new vehicle! Mark Thompson made me feel comfortable and welcome from the moment I arrived! I explained to Mark exactly what I wanted and the financial parameters I need to adhere. He found the perfect vehicle for me with no "pressure" tactics. Darren Davidson was equally courteous. He answered all of my questions regarding my financing with out hesitation! Mark and Darren were professional & knowledgeable and made purchasing my vehicle a stress free experience! I am very happy with my purchase and I will definitely recommend Rick Case Hyundai Roswell to anyone looking for a new car!

nekols1825

Apr 1, 2015

Went in to test drive a car I had seen and was being helped by James Grasso. Within a couple of hours everything was done and finalized and I was driving off in a new car. He was great.

Hyundai Sonata Hybrid Limited Premium

Mar 31, 2015

I've purchased/leased several cars over the years, but this was my first time at Rick Case Hyundai. The experience purchasing at Rick Case Hyundai was so much more pleasant than other dealerships I've encountered. The staff is knowledgeable, efficient, and pleasant. My sales rep, Mark Thompson took the time to explain all the new car technology features in an easy to understand presentation. He made the car buying experience easy and gave me the best deal for the same vehicle when compared to other dealerships. Darren Davidson also took the time to explain my finance options and extended protection coverage options in an easy to understand manner as well. I would highly recommend Rick Case Hyundai to my friends, family, and clients.

consnow

Mar 28, 2015

Mr. Henry Stokes and Darren Davidson helped me get into a great used car and were so courteous and helpful. My experience with whole Rick Case Hyundai team was a pleasure!

Glenn

Mar 28, 2015

We Recently bought two new cars from Rick Case Auto Mall, Duluth, GA. Chris Difort was our Sales Consultant on Both Sales and Josh Mikkelsen was the Finance Consultant. These Two guys, along with the Business and Finance Managers were GREAT to Work with. We Bought our last Hyundai's from Rick Case and Knew that we would buy from them again when we wanted new vehicles. We have also used Rick Case Service Department for ALL our Service needs and they have always treated us professionally and courteously. I would Highly Recommend Rick Case in Duluth or Roswell for your car needs, as they represent the BEST in Professional Sales and Service. Give ALL these Guys a Big Raise!!!

bobo

Mar 27, 2015

Wonderful experience. Mark Thompson our sales representative was professional, competent and gracious. The entire staff was a pleasure to deal with and are true ambassadors for Rick Case.

RENE CREWS

Mar 27, 2015

The Rick Case Dealership made my buyers experience fast, courteous, and professional. I was able to fax in all of the documents needed for the transaction and make a personal appearance of only an hour to complete the process and drive off the lot with my new vehicle. THIS IS THE WAY ALL DEALERSHIPS SHOULD MANAGE THE PROCESS OF SELLING CARS. Thank you Henry Stokes for your outstanding attention to my needs of express service and attention to my specific details; to Daren Davidson, appreciation for the thorough attention to detail in explaining the financial part of my very pleasant experience. Rick Case Hyundai will be recommended to all I come into contact with. Kind regardsRenee Crews

teenyla

Mar 27, 2015

We have thoroughly enjoyed our experience with the team at Rick Case in Roswell. Henry helped me find the car I love and when something went wrong they were there to help make it right! Henry is a great salesman and a fabulous person to get to know. He'll help you find the car that is right for you! I've never had a Hyundai and I'm glad I came because I absolutely love my Sonata!!! The service team was great as well, very professional and courteous. I highly recommend getting a new or used car at Rick Case Hyundai of Roswell!!

Yara

Mar 24, 2015

I would definitely recommend this dealership. Best prices and great service!!! Thanks everybody for your help , I'm so happy with my new car I'm enjoying it so much ...

Veloster2013

Mar 21, 2015

I brought my 2013 Veloster Turbo into this lackluster service center to have a fairly common issue diagnosed and repaired which can easily be found by a simple Google search.As the issue was no reproduce-able in the shop, the service center did absolutely nothing to even attempt to diagnose or correct it; noting that if they send a part back that doesn't test as failed, they get charged back for it. I showed them this appears to be a common issue and they still refused to do anything. I will now have to bring my car back into the service center when the weather is warm and the car will reliably display the issue, as they do not appear to take anyone's word at face value.

Lcav

Mar 19, 2015

Went in wanting a used Hyundai Elantra and walked out with a brand new one with a better interest rate than the used. Charlie was very helpful and didn't pressure me into anything I wasnt interested in. Shayne was very helpful setting up my financing and getting me a good interest rate! Thank you again Charlie and Shayne!!

Jeanieatl

Mar 19, 2015

We got a great deal through USAA car buying service and their agreement with Rick Case Hyundai. My daughter got her dream car.Hyundai Sonata and experience was good, no haggling, just brought USAA certificate with us, and got an even lower interest rate than what USAA offered. Malcolm and Shane helped us come to agreed upon amount, and everything went smoothly.

Debbie1118

Mar 17, 2015

After test driving a few different cars, we decided to go down the street to check out a slightly used Sonata at Rick Case Hyundai. Mark Thompson greeted us with a smile and his casual but knowledgeable personality won us over as well as the Sonata. Since were were not familiar with Hyundai's, Mark spent a great deal of time going over all the pertained information and listened to actually what we wanted. As a result of this great experience we were able to purchased not only what we wanted but more than we thought was possible for the price, a gently used 2013 Sonata. Great experience and great dealership.

ravynely

Mar 16, 2015

This is my first new car, and I am so excited and glad that I purchased it at this Rick Case Hyundai location. The men there were so great to me. Everything was explained clearly, and they really helped me save money. I left with a new car that I am proud to be in. Thanks so much to these guys.

dbk0630

Mar 15, 2015

Our purchase of a 2015 Elantra was a simple and painless experience. Mark and Shayne did a great job getting us into our new car!

Tarheel1

Mar 14, 2015

Great service, friendly and helpful Staff. I was in and out quickly, and am very satisfied with the experience.

Tarloh

Mar 14, 2015

Experience was great, response time was very quick. Overall, great experience

Gammajan

Mar 13, 2015

The service writers Jennifer and Andrew have been very caring and concerned. I had a problem that started in September and was not thoroughly resolved until February. They took very good care of me.Henry helped me to purchase my new Hyundai Sport. He was very polite and knowledgeable.

wshamblen

Mar 13, 2015

Arrived at dealership was greeted immediately and was guided to person I talked on the phone with. Was shown the car I came to see and a deal was reached. Happy with sales person and sales manager.Overall a good experience.

robindale

Mar 11, 2015

I brought my Hyundai Elantra in for service, Andrew always takes great care of me. The car had more issues than I realized and I asked to have someone in sales see what my trade in would be. I was put in the caring hands of Henry Stokes. Henry was very attentive and got right down to putting together the best deal for me. I am now driving a brand new car and am very grateful.Thank you all, I will always recommend Rick Case and his talented team.

Bob

Mar 10, 2015

Work was completed in less time than the quoted time. Pricing was discussed before the work was done and the final price matched what was discussed. The services were explained and understood before the work was performed. Everyone in the service department was very friendly and helpful.

Noel

Mar 9, 2015

I went in today without an appointment to get an oil change. I was helped by Jeremy Heuschneide and the customer service was outstanding. Thank you

jeremys

Mar 9, 2015

I'm a first time buyer and knew the car I wanted to look at at this dealership. However upon looking the new salesman Jim(James) came over and was very helpful and really easy to talk to. There was no pressure what so ever and everything was smooth, not to mention the amazing deal I got with the genesis coupe and how friendly everyone was. Thanks a lot guys!

Tara

Mar 9, 2015

Henry was very helpful and knowledgeable. He made car shopping and buying a pleasure. His customer service skills were great and he continues to follow up with us.

Cathy

Mar 8, 2015

This was our first time at Rick Case Hyundai. We purchased a 2015 Sonata. Our salesman, Malcom Burden made the entire experience a pleasant one. He was extremely knowledgeable and professional, answered all of our questions, and gave us a tour of the entire facility. Everyone from the GM, Will Barnes, to the finance guy Shayne Schilling was professional, courteous and knowledgeable. We will definitely recommend this dealership, and will be back again for future purchases. Also, whatever rating system is used, Malcom should get a Superior Plus.

Cathy

Mar 8, 2015

This was our first time at Rick Case Hyundai. We purchased a 2015 Sonata. Our salesman, Malcom Burden made the entire experience a pleasant one. He was extremely knowledgeable and professional, answered all of our questions, and gave us a tour of the entire facility. Everyone from the GM, Will Barnes, to the finance guy Shayne Schilling was professional, courteous and knowledgeable. We will definitely recommend this dealership, and will be back again for future purchases. Also, whatever rating system is used, Malcom should get a Superior Plus.

kb94596

Mar 7, 2015

Great experience! Allen Tubman made the process very easy. No tricks, no games, and no unexpected surprises. Everything was transparent. Anthony in finance also a great guy. Good price for the car, good price for the trade. Highly recommended.

John H

Mar 6, 2015

Andrew Steadman is a treasure as service advisor. Polite, helpful, friendly and professional. His demeanor and the great service department behind him keep me driving Hyundais and keep me coming back to Rick Case.

tfbnhra

Mar 6, 2015

From DD, Jason was my sales consulant , he was spot on point with all the answers to my questions. His knowledge of cars was excellent as well as his proffessionalism . He was very friendly and made my experience the best overall I have had since I have been in Ga. the last 16 years . Shayne who took care of my financials was very patient and supplied an answer for my questions and did not make me feel I was taking up his time and just fed me some answers just to make me happy . Overall the staff I met was 10 in my book . Thank you so very much . I hope Rick Case knows how great of a staff he has in Rosewell.

Lishy785

Mar 3, 2015

This was my second time buying a Sonata from Rick Case and I will be back again! My first Sonata was hands down the best car I have ever owned however Henry was such a great salesman he was able to show me how I could get into a newer and better Sonata. I ended up leaving with an awesome deal on a 2015 Sonata and my fiance left with a 2015 Genesis. We give Henry and the entire team at the dealership the highest praise!!

Melissa

Mar 3, 2015

When I came in to the dealership.I had spoken to Mark a few times on the phone and was unsure if I was going to be able to receive a car loan.I have really bad credit so I was leery and kind of discouraged.Mark was excellent. He was very nice and reassuring that he could help me get into a brand-new car.I explained the specifics of my situation to him.he assured me that he would deathly want to help me out.Mark is somebody you can trust.he's very well educated on the process of buying a new car.he was very helpful and knowledgeable.he was able to get me a brand-new car.at l at a lower price than what I expected to be paying a month.I would recommend Mark to anyone,is needing a new car because he is wonderful and extremely helpful.

Firefighter Doug

Mar 3, 2015

Once again, a great experience. Everyone here is focused on customer satisfaction. Just call ahead for urgent service and most likely they'll say come on down.

coollogic88

Mar 3, 2015

This is my first time buying from Rick Case and it was absolutely great. Henry was very knowledgeable and made sure that I was well taken care of throughout the entire car buying process.

BrownsFan

Mar 2, 2015

I was informed this past Saturday that I had no taillights on my 09 Genesis. Too late in the day to get it fixed, I made an appointment for Rick Case for early Monday Morning. A diode fix was needed for my car of which there was not an immediate fix from Hyundai. James McGuire walked me through my options very professionally to get me on the road that morning. I called Hyundai and they will reimburse me for the repair which James also was able to help. I was out in my car driving to work before 9:00. Rick Case also informed me of few issues. I have 96K on my original brakes, what engineering!! The team brought this to my attention and quoted me a fair price. I will definitely be back to this dealership.

tlob

Mar 2, 2015

Buying a new car can be an intimidating and overwhelming experience especially as a single mother who wants the safest and best priced vehicle. However, from the moment I stepped into this dealership I felt at ease and welcome. Mark Thompson was genuinely interested in trying to help me find the perfect fit for my daughter and I. He's extremely knowledgeable. Both he and Adam Toms were patient and accommodating when I was making my final decision. They were always happy to answer all of my questions or listen to my concerns. I also thought the price offered for my trade in was excellent. I had a wonderful experience buying a new car. Darren Davidson who took care of the financial end was equally as pleasant and organized. I could have not asked for a better experience! I've already recommended this dealership to a friend. Thank you for making this a painless, enjoyable experience guys!

Mike B.

Feb 28, 2015

Second car we have purchased at this dealership. This was the best experience. They were very easy to work with, the price was right, the trade in value was very acceptable. Completed purchase in just over 2 hours and out the door. We had purchased about the same car for our other daughter about 2 years ago, so we knew what we wanted and have been very pleased with that car. Would buy at this dealership again.

Olney England

Feb 28, 2015

Decided at Friday lunch that I needed to check when my next oil change was needed since I was headed out of town for the weekend. Called my Service Rep, Andrew Steadman at Rick Case Hyundai of Roswell who took only a minute to check my records and let me know that my Hyundai was definitely due. Understanding the situation, Andrew said he would try to get me in and out within the hour. And he did. Always a pleasant and helpful experience at RC of Roswell. They take good care of my Sonata at a reasonable and honest cost.

R. Dooley

Feb 28, 2015

Andrew Steadman was exceptional. He greeted me right away and saw that my service was completed thoroughly and in a timely manner.

Steve

Feb 28, 2015

Stacy Hood, my Service Manager, was very professional in his dealings with me. He kept me informed of where the tech was in the process and provided the information when i asked questions.

Wareagle

Feb 27, 2015

Went to look at a Hyundai with my Dad, we were in the market for a new vehicle ourselves but wasn't considering a Hyundai but was so impressed with the cars, warranty and the sales process I brought my Husband back a few weeks later and we bought one for ourselves too.

Dge

Feb 27, 2015

This dealership is classic example of you get what you pay for...Inexpensive price... Nonexistent customer serviceService representative could not explain ticket charges, could not answer basic questions regarding prices for traditional set price services, and zero personality... In addition the service area was dirty and in need of repairOverall... A bad experience... Buyer beware or go somewhere else for service

Dad proud owner of a 2015 Veloster 6 speed manual.

Feb 26, 2015

By the time I had arrived at Rick Case Hyundai , I had already visited several other dealers ,and I was tired of being pressed to buy a vehicle new or used . My wife told me about the Veloster ,I checked it out on line and found it to be the most sporty hatchback I have looked to purchase . So , I put in information and received the most interesting phone call. The call was from a salesman named Jason . He invited me to come look at my new Veloster . This was the first person who sounded energetic and confident and did not just say , when can you come in.. Thank You Jason . I was interested to meet this salesman , no doubt about that. When I arrived I was greeted by several other people while they paged Jason for me . We took a test drive and I was blown away by the vehicle . I knew before we retuned I wanted a Veloster , who knew the words he spoke to me were so true . Confidence! I just hoped they could meet my requirements to purchase a new car . Next I met Shayne , one of the financial gurus ,young and proffessional like Jason . He came to me with their offer and I said it does not fit my budget . In 15 minutes he came back after listening to my needs with an offer I could not refuse . I was then asked what color I would like , white or viitamin c orange . V C Orange was my choice and what a great color for me. When my wife came to the dealer , we were outside with Jason and he was going through the process again without any hesitation , my wife was totally impressed . While we were out there we both met Will the GM of Hyundai . Talking to him we could see why everyone we met was courteous and friendly . This just put an exclamation on the sale , that I myself would not forget . I am truly confident when it comes time to trade in and purchas another vehicle , it will be with Rick Case Hyundai and their wonderful staff of proffessional . Thanks so very much for everything , cannot wait to see how the service crew treats my car along with myself. Enjoyed very much !

SlamminSammy

Feb 26, 2015

Always a great experience with Andrew Steadman in the service & repair area! He's top notch!

Lesliehjones

Feb 25, 2015

I want to preface this with complimenting the heroic efforts of my customer service contact Jeremy. He was professional, pleasant and met every one of my requests with top priority and kindness. Jeremy is the only saving part of the afternoon's experience at the dealership. I made an online web appointment to install new tires on my Hyundai, it was my first time going to this dealership as it was only 10 miles from my office. I called and verified they had my tires there in stock and that they could be mounted during my lunch time, and I was told positively yes. Arriving 30 minutes early, I expected to be back to my office in 2 hours. Jeremy greeted me with very positive encouragements and I relayed to my staff I should be back in a couple of hours. You can imagine my frustration when I finally got the keys to my car over 6 hours later. I went to check on the status about every couple of hours, and seeing that there were few customers in the lobby, I was surprised there was such a time delay. There appeared to be 5 or 6 service technicians, and empty car areas, and other customers came and went while I waited, but my frustration was the total lack of communication and status. Jeremy was awesome every time I approached him, but it appeared the service technicians were just not communicating with him throughout my deal and would only reply to him when i approached for status.....that truly needs to be improved upon. After 3 hours, by phone died and I could not retrieve my charger because my car was up on the racks, so I lost 3 hours of work and communication with my staff who kept expecting my return. Had I been informed of the fact there were only 3 good new tires rather than 4 and there was 1 tire which needed to be ordered, I could have made other arrangements so I could have returned to work, but there was no communication to me until 5 o'clock rush hour. I encourage management to compliment Jeremy, but correct the lack of communication between the service techs and the customer service rep and the actual customer. I lost an entire afternoon of work when I had previously been told it would have only been a 2 hour ordeal. Very disappointing. The good things I can share are the dealership is clean, coffee and water available, magazines and newspapers available and cable tv on and working well, and it was pleasant to wait inside in the heat during a very bitter cold day. Jeremy saved my afternoon, but I doubt I will ever return to this dealership

Mr. Nick

Feb 25, 2015

I've dealt with this dealer for service for about 6 years now, and they always do a great job at a reasonable price. They are straight shooters and never add anything that isn't needed. The work on the car is always done perfectly and there is never a need for a return visit to "repair the repair". The service agents are all excellent. As an added bonus, the waiting room is like being a guest in the lobby of a pleasant hotel.

Corfu85

Feb 24, 2015

We were very happy with our experience buying our new Santa Fe Sport. We knew what we wanted and shopped around for the best deal. We had a number that we were set on paying, and our sales rep, Mark Thompson made it happen. He found the car in the color and package we wanted at a dealership in another city and had it there in less than 2 days. Mark was very thorough and patient in explaining all the new options on my car-- I haven't had a new car in 15 years and things have really changed! We really liked that we were able to take our time and find the right car with no pressure from any of the employees we came into contact with.

Kay

Feb 24, 2015

Mark Thompson was very knowledgeable and friendly. He made the car buying process very smooth. I asked many questions. I'll even say I asked too many questions, as I do in any business transaction. Mark answered them all. He was very patient and had an excellent attitude. Yes, I really am going to recommend Rick Case Hyundai of Roswell and their best salesman Mark Thompson.Kay

Marissa

Feb 24, 2015

Before Henry even met me , he started a diligent search for a used car meeting my criteria. Buying a car is on my list of worst ways to spend the day! How I got so lucky to have Henry on my team I'm not sure, but I thank heavens everyday that I did. We finally found the perfect car for me, thanks to his patience and perseverance. I will send anybody looking for a car to Henry with full confidence they will be happy with their experience. When I'm ready to buy again, I hope he will be available again. THANK YOU

David Kwan

Feb 23, 2015

I had problems with my vehicle and Jennifer Osborne was very knowledgeable. She knew exactly what she was talking about. She was able to get me a shuttle ride to and from work which made my day a lot easier. I highly suggest you getting your vehicle serviced at the Hyundai in Roswell.

Shelby Johnson

Feb 23, 2015

If you ever get your vehicle serviced at the Hyundai in Roswell you should ask for Jeremy Heuschneide. He was extremely helpful and friendly. He explain every detail thoroughly of what was going on with my car. I recommend servicing your vehicle at the Roswell location.

CTAX

Feb 19, 2015

Malcolm was patient, which was extremely helpful since I was buying my first car. He was a great salesman without making me feel pressured or annoyed, and he made sure I bought the exact car I wanted. He and Darren really went above and beyond despite me keeping them at the dealership past closing time. My experience at Rick Case was the best among all the dealerships I've been to while car shopping. I have no regrets! Thank you :-)

Ladyci

Feb 12, 2015

Henry Stokes is an awesome & helpful salesman. I went in for repairs & walked out with a new Sonata. Although the thought of exchanging my car ran across my mind briefly and left my mind Mr. Stokes approached me to speak with me about their exchange program and made it happen. I also have to thank Jennifer in service. I called in about an issue with my car and made an appointment to have it looked at. I almost ended up not going in, and was almost running late for my appointment. The morning of I called in and Jennifer instructed me to still come in even though the issues seemed to slow. Overall I am happy that she did have me still come in.

Adam

Feb 9, 2015

Mr. Stokes was very friendly and did an excellent job in assisting me find the car that I wanted. We traveled to several locations in the Roswell area in order to find the right car. Thanks Henry for all your help. Great job.ThanksAdam Orberson / Linda Jackson

ANGIE

Feb 8, 2015

VERY FRIENDLY SALESMAN MARK THOMPSON.VERY EFFICIENT AND HELPFUL. ALL OF THE STAFF THAT HELPED IN THE SALES WERE GREAT. THANK ALL OF YOU IN HELPING MY HUSBAND AND I IN FINDING THE 2012 SONATA. THANKS TO ALL AT RICK CASE IN ROSWELL. KEEP UP THE GOOD WORK... YOUR FRIENDS FROM CHATSWORTH..LOVING THE SONATA

tscott19

Feb 7, 2015

I spoke with Mark the day before I went into the dealership and right from the start of our conversation he was very warm, nice and accommodating to my needs, When I met him he was very aware of what I wanted to purchase and had the exact car I wanted ready and available. He let me take me time to view and go over the car which I really appreciated. I got the car I wanted at the price that I needed and the Finance guy that I worked with did everything that he could to get me my payments at the right amount. Everyone at the dealership was nice and I would definitely recommend.

kc1997atbellsouth.net

Feb 3, 2015

Having only had a phone conversation with Mark Thompson salesman at Rick Case Hyundai I did not know what to expect when we were to meet in person. Well I can only say it surpasssed my expectations. Extremely professional and knowledgeable, Mark is one of the nicest people I had ever met with a Great personality and more importantly, not a pushy high pressure salesman. The entire staff at this dealership was wonderful. I know hard to believe. But really they made this purchase the best car buying experience I ever had. Who would think!!!!!!!

Cjstanzione

Jan 30, 2015

My wife and I came in looking for a Sonata Limited and while we thought we knew exactly what we wanted we ended up getting what we wanted and more.I am not a fan of the traditional car buying experience, but Charlie and Adam (manager) were excellent at helping us get the car we wanted at the right price.We were in and out in under 3 hours (a miracle!!!) and after three days in the vehicle, I couldn't be happier. I can't vouch for the entire dealership, but Charlie took excellent care of our family. It's our second Hyundai and we love it.

wfkneuer

Jan 29, 2015

Mark Thompson was an outstanding salesman. Very professional and knowledgeable. Easy to get along with and not high pressure. I had my 2009 Genesis in for service and asked for a test drive while waiting, he took all the time I wanted, knowing I wasn't actually looking to buy. When I became serious about a purchase he matches my best online pricing and delivered the exact car I wanted the next day even though it wasn't in their inventory.

kathrynchandler3

Jan 28, 2015

Henry did a great job finding the car I've been looking for. He's very friendly and easy to work with. He was able to get the price of the vehicle in my price range. I highly recommend using Henry as your salesman to find the right vehicle for you!

New Genesis AWD Owner

Jan 23, 2015

Shopping for and buying a car at Rick Case Hyundai in Roswell, GA is a most pleasant experience. People are helpful, knowledgeable and friendly. There was no pressure and everyone went out of their way to ensure we had everything we needed including a wealth of information about the new Genesis AWD. The people I dealt with directly were all professional and helpful. Particularly enjoyed Clay White as my salesman for his patience with my need to really study the car several times. Also Darren Davidson provided a warm welcome and great insights on the the new Genesis compared to the previous year's model which my husband owns (and enjoys). Anthony Delgardio completed all the financial details quickly and with great expertise. He kept a smile on his face even though he was called back to work to do the paperwork. A very competent, caring and kind dealership experience. Shopped at many dealerships and these folks are excellent!

Bill4673

Jan 21, 2015

Friendly staff, attentive, and no pressure sale. Very efficient process and bought exactly what I was looking for. Prior to buying my new car, I had a pleasant experience with the service staff as well.

Jazzi

Jan 21, 2015

Second times a charm, Just leased my 2nd Veloster from Rick Case. All my repairs were done at their service center in Roswell.Awesome crew!!!

Brandon9744

Jan 17, 2015

Today I was helped by a guy name clay white and he went over and above to help us find the car that we wanted. When we first came in he asked how can he help us and from that point on he was so helpful. Also the manager on duty was very helpful and nice.

SMG2002

Jan 17, 2015

My husband and I purchased a used 2014 Sante Fe earlier in the week. The experience was fast and pleasant. We were under no pressure to buy which was a refreshing change as we had been to several dealers over the past month, and the way we were treated at Rick Case was great! We took the car home and to our shock and dismay discovered there was a major issue with the vehicle. True to their word, they offered a number of options, including a full refund, to show they cared about making it right. With all the horror stories about used car dealers (personal experience elsewhere included) I think this dealership is a breath of fresh air. In the end they worked with us for an agreeable solution and we are pleased with the result. Thank you Malcom, Anthony, and Will for going above and beyond.

lkg2014

Jan 16, 2015

I love my Sonata Limited!!! He cared about my budget and the features I wanted in my "new" car... the 1st car he showed me had everything I was looking for. He made the car buying process seamless. Thanks!!!

britch

Jan 16, 2015

We went in the dealership with no intentions of buying anything but were lucky enough to work with Charlie.. He made the experience so simple and comfortable a short while later we were leaving with a far better car then we even anticipated ending up with. He helped narrow down the exact vehicle we wanted, got us a fantastic price, finance department got us a great rate, and we drove home with a new car.. Highly recommend the friendly dealership and highly recommend asking for Charlie

Kayla

Jan 16, 2015

We went to this dealership because the salesman Henry ALWAYS stops and have a quick conversation when I'm having maintenance done. We went to a different dealership recently and we're not being treated good at all so I said let me take you to meet Henry! Showed her a car with all the features she wanted. I will be referring other people to him.

mindyjk57

Jan 14, 2015

Thank You so Much Henry Stokes and the Rick Case Roswell Hyundai staff our purchase went smoothly, Henry found us the exact car we wanted no pressure no hassle this is the second car we bought from Rick Case Hyundai and highly recommend them to everyone who wants these well made cars!Thanks AgainMindy and Steve

Good Elantra

Jan 13, 2015

Worked with Charlie to find my vehicle. He was very helpful, patient, did not use sales pressure and answered any questions I had before and after the car sale. I visited quite a few dealership before coming here. Next time, Rick Case Hyundai Roswell will be my first stop.

cantonman

Jan 10, 2015

This is the second Hyundai I've purchased from them. They are very professional and pleasant to deal with. I particularly like the extended warranty they offer free of charge! I would recommend this dealership to anyone who is looking purchase a Hyundai!

nikki

Jan 8, 2015

I just recently purchased a car from Rick Case Hyundai in Roswell. My dad and i had a great experience while we were there. We owe it all to Mr. Henry Stokes! He helped make my perfect car possible! He was so helpful, friendly and honest. He was not pushy at all and wasted no time getting me what i wanted that same day. Thanks so much for everything!

Laurennnn

Jan 6, 2015

EVERYONE WHO GOES HERE SHOULD TRY AND GET CHARLIE! seriously. Charlie was sooo helpful. I found my dream car right away. He was very kind and funny and very personable. If you get to work with him, he will make your day because one you found a great car and two...you might get a friend out of it. Also, he likes his smiley faces :))) He will not disappoint you and will do anything to help you find your new car.

MeganLee

Jan 5, 2015

We came in looking for a Sonata Turbo, we're immediately helped by Charlie, and took off for a test drive. Charlie was very honest with us and didn't waste any time making what we wanted happen. We were in and out of there in no time with the keys to our new Sonata! They not only beat nearby prices but went above and beyond to fix any detail we asked, free of charge. Ive already suggested this location to my family and friends!

Bonnie

Jan 5, 2015

There is absolutely nothing more Anthony or Will could have improved upon. Anthony (Gainer) was the most friendly and helpful sales person I have ever met. He went out of his way to answer any and all questions I had and made me feel completely at ease. Shane Schilling was very efficient and helpful as well. I know I kept everyone from leaving work on time, but no one ever made me feel pressured or that they wished I would just hurry along. Will Barnes is a very friendly and enthusiastic manager and even offered to come pick me up for a test drive earlier that day. Never had that happen before. Thank you for making this a wonderful experience. I will definitely mention you all to my friends.

Bill F

Jan 3, 2015

I generally prefer a visit to the dentist over a new car dealer, until I found Rick Case in Roswell, and salesman Allen Tubman. From the start I was treated with so much respect and no-pressure salesmanship that I thought I was in dreamland. I've now purchased two cars in two months and each time Allen and the Gen Mgr. Will went above and beyond to get me a well-suited car and a right-priced deal. If you're like me and the thought of the new car process precedes hyper-ventilation, set that aside and run (don't walk) to Rick Case in Roswell.

BillF

Jan 3, 2015

I was so pleased with my experience leasing an Elantra for my daughter in October that I found myself back here on Dec 31 for a Sonata. And again working with Allen Tubman and his gen mgr Will. They create such a completely comfortable and no stress buying experience, that I kept wondering when the "bad guy" was going to tell me "no deal," only that never happened. Allen and Will worked with me to make sure I got the right car and the right-placed deal. Everyone there is friendly and works hard to make sure you're satisfied. I would recommend you run (don't walk) to see Allen in Roswell if you need a car.

bthom086

Jan 2, 2015

Henry Stokes made my trade in purchase a great one. The process was smooth and professional. I purchased a Sonata from this same dealership and finally got the car I really want, An Elantra!!! A brand new 2015.

barbarawelch51

Jan 1, 2015

We have bought and have now leased from Rick Case Hyundai in Roswell. After owning BMW, Honda, Toyota, and Hyundai, we have to say that this team at Rick Case is the most efficient and family-like team we've ever worked with. In sales, Mark Thompson is a jewel at team effort, and offers deep experience and knowledge of the Hyundai products. Personable, interested, and patient with the customer, Mark listens well and responds with deep information. The entire Hyundai experience at Rick Case is credible and trustworthy.

roswellrate

Dec 30, 2014

Our salesman, Henry Stokes, was a pleasure to deal with. Same goes for their finance guy. The service department is open during evenings and on weekends.

seolsen

Dec 29, 2014

I had a great experience at Rick Case Hyundai and Mark was the best! I had been to a lot of different dealerships before I decided to buy here and what I could not stand at the others was their typical "salesperson" attitude, always pressuring to buy right then. Mark was very personable and had a great personality, I love it when people have a sense of humor! The managers there were really cool too. Some places I went had nice sales people (not as cool as Mark of course) but the managers were jerks so I refused to buy from them. Everyone there is grea plus i got the car I wanted with all the features and at a great price! Plus, they have all the coffee,tea, and water you can drink! I would recommend this place to everyone, and make sure to ask for Mark!

Kim

Dec 29, 2014

My husband and I bought a new 2014 Hyundai Elantra touring fully loaded and couldn't be happier with our buying experience. They worked with us on the 0.0% apr, monthly payment, and total cost of the car. They were friendly the whole time and not pushy at all. The car was freshly detailed with a full tank of gas before we got it.

Pam

Dec 28, 2014

I just came home from purchasing a third car from Mark Thompson at Rick Case Hyundai in Roswell. I keep coming back to Mark and Hyundai because I trust them to give me the best deal. I drive over one hour, past other dealerships because of the service and the attention I receive from Mark at Rick Case. The warrantee can't be beat and I am always given prompt and courteous service. My family has now purchased a Sonata, an Accent and now the cool Walking Dead Edition Tuscon. We are loyal customers! Thank you Mark and Darren!Pam TuttenPS...the service department is excellent too!

lizzy888

Dec 26, 2014

I purchased a used Elantra here, and my overall experience was great. I found the one I wanted on their website, called and made an appointment with Mark, and visited the following day. Their customer service was great. I came prepared with my own financing option, but they matched it and gave me a better deal. They were friendly and very helpful, and they didn't push too hard on amenities that I didn't want, which I appreciated.

kelsbels17

Dec 21, 2014

My experience was very good at the dealer. Malcolm was incredibly helpful and thorough. He also helped me find exactly what I wanted in my price range.

paulalucy

Dec 7, 2014

I had been in the market searching for a vehicle. I had gone to several car dealerships and just hadn't any luck with locating a vehicle and the customer service had been horrible in some incidents.Well, I was online looking for a vehicle and I found one at Rick Case in Roswell. So I gave the dealership a call and I was blessed with a young man named Alex on the other end of the telephone. I told him why I was calling and he told my phone number and name and told me that when I arrived just asked for him and he would take very good care of me. And I am writing this note to say, "he did just that". From the time I arrived in the parking lot to the time I left, the experience was superb and was "class act". Alex and the store manager, Will, demonstrated #1 Customer Service, they made me felt special and that they cared about my purchase.It is good to know that there are still some "good and kind" people in the world. Thank you for my experience!

BarbaraFL

Dec 5, 2014

Recently my car had been totaled in FL & was shopping for a used or new Hyundai. While visiting my daughter in GA for Thanksgiving we went to Rick Case Hyundai JUST TO LOOK at cars. To my surprise, I purchased a new 2015 Hyundai Elantra. I never had such a pleasant experience buying a car. We were treated like family, no pressure and met expectations way beyond expected. Customer service is the best ever! They even delivered my car to me in FL, 4 days later. I want to thank my salesman, Charlie Herrera, General Manager Will Barnes & Finance Darren Davidson for making it a memorable and satisfied experience. Kudos to all!

bahoward

Dec 5, 2014

Recently my car had been totaled in FL & was shopping for a used or new Hyundai. While visiting my daughter in GA for Thanksgiving we went to Rick Case Hyundai JUST TO LOOK at cars. To my surprise, I purchased a new 2015 Hyundai Elantra. I never had such a pleasant experience buying a car. We were treated like family, no pressure and met expectations way beyond expected. Customer service is the best ever! They even delivered my car to me in FL, 4 days later. I want to thank my salesman, Charlie Herrera, General Manager Will Barnes & Finance Darren Davidson for making it a memorable and satisfied experience. Kudos to all!

Angie

Dec 4, 2014

I spent several weeks researching a vehicle to purchase. After visiting many dealerships, I found a great price on a vehicle located at Rick Case Hyundai located in Roswell, GA. I almost walked away without a purchase, but salesman Mark Thompson did a follow up and easily convinced me to go back in for a second look and I'm glad I did. Mark went above and beyond. He is extremely knowledgeable and very personable. It's been two months since my purchase and Mark is continually there to help me out with any follow up questions I have. Highly recommend him for anyone looking to purchase a vehicle.

gigibo510

Dec 4, 2014

I spent several weeks researching a vehicle to purchase. After visiting many dealerships, I found a great price on a vehicle located at Rick Case Hyundai located in Roswell, GA. I almost walked away without a purchase, but salesman Mark Thompson did a follow up and easily convinced me to go back in for a second look and I'm glad I did. Mark went above and beyond. He is extremely knowledgeable and very personable. It's been two months since my purchase and Mark is continually there to help me out with any follow up questions I have. Highly recommend him for anyone looking to purchase a vehicle.

Kathrine Coggins

Dec 3, 2014

When my daughter's six-year-old Elantra got side swiped, I decided to take it and see if it had any trade-in value without doing the body work, so I called my go-to salesman, Mark Thompson. Long story short, we left with a brand new Veloster for way less than I had anticipated having to spend, with no hassle or haggling. I have been a faithful Rick Case Roswell Hyundai customer since 2007. Mark is a fun and friendly, but also knowledgeable and professional salesman. Will Barnes gave my daughter his business card in case she had any questions about the car, since he drives the same model. Andrew Steadman has capably handled our service for years. Honestly, the great customer service you encounter purchasing the car does not end when you buy the car! Thanks, guys! Gratefully, Kathrine Coggins

Brycebeckmann

Dec 3, 2014

I came to rock case when my old crummy college vehicle finally broke down and the repair cost was more than the value of the car itself. A friend recommended Rick Case Hyundai to me because of the quality of service and vehicles. Cornell asked me what I was looking for, showed me a few models, and took me out of a test drive. He was extremely knowledgeable and friendly during the whole experience. I ended up for a '13 Sonata. They made everything extremely easy for me, which was great since it was my first time buying a car on my own. Whenever I get my next vehicle, I will definitely be returning when I need my next car.

dadpreneur

Dec 3, 2014

I recently moved to the GA area and we were in need of two automobiles. My wife and I shopped around locally and had an immediate urgency to replacing two vehicles. We new we wanted pre-owned vehicles that were reliable and safe for our family but had a budget and wanted to stay within it. My dear friend Alex mentioned she knew the Sales Manager personally and that's all I needed to hear. Alex has been like a family member to us caring for our puppy and treating her like gold. We drove into the dealership and Charlie spent a great amount of time listening to our needs and worked with my wife to find two vehicles that fit the bill. Both vehicles turned out to need a battery replaced free of charge and Charlie made arrangements with the Sales Manager Matt to bring a loaner to my home and service each vehicle and return them to my home. If you want an exceptional experience with great service and attention to detail and value, go ask for Charlie Herrera and his manager Matt. Thank you Alex P. for continuing to go above and beyond in all you do! PS. Marley misses you.

Kathrine Coggins

Dec 2, 2014

When my daughter's six-year-old Elantra got side swiped, I decided to take it and see if it had any trade-in value without doing the body work, so I called my go-to salesman, Mark Thompson. Long story short, we left with a brand new Veloster for way less than I had anticipated having to spend, with no hassle or haggling. I have been a faithful Rick Case Roswell Hyundai customer since 2007. Mark is a fun and friendly, but also knowledgeable and professional salesman. Will Barnes gave my daughter his business card in case she had any questions about the car, since he drives the same model. Andrew Steadman has capably handled our service for years. Honestly, the great customer service you encounter purchasinging the car does not end when you buy the car! Thanks, guys!Gratefully,Kathrine Coggins

materialgirl271

Dec 1, 2014

My husband and I just purchased a vehicle from the Rick Case Hyundai Roswell and had a wonderful experience. Our salesman, Mark Thompson, was nice, knowledgeable, easy to work with made the overall experience a seamless process. We love our new vehicle and are extremely happy we purchased from this particular dealer. This is our 3rd Hyundai to own and would highly recommend this dealership and Mark Thompson to potential customers.

gcosler

Nov 27, 2014

Charlie was very friendly and knowledgeable. He made it easy to get a reliable vehicle for me and to trade in my clunker. My only disappointment was the manager's unwillingness to negotiate. The price was fair, but not great.

marketgirl26

Nov 24, 2014

My particular salesman, Henry Stokes, was very well informed and helpful. He provided excellent service and was extremely knowledgeable about the cars he showed me. Friendly and willing to get me the best deal for my money. Was a wonderful experience.

lmga

Nov 23, 2014

Outstanding service! Honest, reliable, responsive, welcoming, patient, understanding, and exceptional customer service. Unlike any other dealer I've experienced. Their sales manager, Will, has imprinted a positive, trustworthy, and customer-oriented style and culture throughout the dealership and made doing business with them easy and pleasant. Our salesperson, Alex, was tremendous. He consistently went out of his way to ensure every single detail was Perfect, not just meeting, but exceeding our expectations. Alex truly listened to our desires and concerns and addressed each of them with care to find the right solution. Straightforward, honest, and no games! I highly recommend Rick Case Hyundai, Roswell.

sheteta

Nov 23, 2014

I thoroughly enjoyed working with Henry. He worked hard to find me the car that met my needs. Henry was patient and sat with me on over 4 appointments to put together a car deal that I could afford. I purchased my previous car at the same dealership with another salesman, but I believe Henry Stokes outshines them all. I would recommend him with no hesitation at all. Sheteta Smith

maximilian.dichtl

Nov 22, 2014

Worked with Mark Thompson on getting a 2012 Hyundai Veloster. He was very knowledgeable of the car as well as direct and precise in working with me on my trade in. Shayne got me more than I could of asked for in terms of bargain for my financing and made the car buying experience hassle free. I would recommend this location and these personnel to anybody I know in the market for a car.

Maximilian Dichtl

Nov 22, 2014

Worked with Mark Thompson on getting a 2012 Hyundai Veloster. He was very knowledgeable of the car as well as direct and precise in working with me on my trade in. Shayne got me more than I could of asked for in terms of bargain for my financing and made the car buying experience hassle free. I would recommend this location and these personnel to anybody I know in the market for a car.

New Sonata Owner

Nov 22, 2014

Our experience at Rick Case Hyundai in Roswell was unlike at any other dealership. The atmosphere immediately hits you -- this is a sincerely friendly dealership, where customers are made to feel like friends. Our salesperson, Alex, was very friendly and did a terrific job of showing us the vehicle, and treated us and our concerns with respect. The sales manager, Will, displayed total confidence in Alex, and unlike the typical feel like you're wasting time when the salesperson goes to the manager to discuss what they're going to have for dinner, Will joined our discussion and brought us a terrific deal. He worked with us, not against us. I highly recommend this dealership, and both Alex and Will, specifically.

Packers Fan

Nov 22, 2014

Our experience at Rick Case Hyundai in Roswell was unlike at any other dealership. The atmosphere immediately hits you -- this is a sincerely friendly dealership, where customers are made to feel like friends. Our salesperson, Alex, was very friendly and did a terrific job of showing us the vehicle, and treated us and our concerns with respect. The sales manager, Will, displayed total confidence in Alex, and unlike the typical feel like you're wasting time when the salesperson goes to the manager to discuss what they're going to have for dinner, Will joined our discussion and brought us a terrific deal. He worked with us, not against us. I highly recommend this dealership, and both Alex and Will, specifically.

laineybeth

Nov 21, 2014

Our experience at Rick Case Hyundai in Roswell was unlike at any other dealership. The atmosphere immediately hits you -- this is a sincerely friendly dealership, where customers are made to feel like friends. Our salesperson, Alex, was very friendly and did a terrific job of showing us the vehicle, and treated us and our concerns with respect. The sales manager, Will, displayed total confidence in Alex, and unlike the typical feel like you're wasting time when the salesperson goes to the manager to discuss what they're going to have for dinner, Will joined our discussion and brought us a terrific deal. He worked with us, not against us. I highly recommend this dealership, and both Alex and Will, specifically.

leslie.bishop.144

Nov 18, 2014

We could not have been more pleased with the whole process of walking into the dealership on Wednesday to see what our options were to purchasing our vehicle on Friday. Will Barnes the manager was very low key and followed through on the promises he made on Wednesday, Charlie Herrera our sales person was very friendly and helpful, Adam Toms put together a deal where we could stay within our budget and Anthony Delgardio did a great job with all our financing and paper work. This is our second Rick case purchase. The next time we are in the market for a car, this is where we will go!

darinda.goethals

Nov 17, 2014

My husband and I have always hated buying a car!! Our experiences were always pretty terrible. To our great surprise, the experience we had with Alex Calderon was superior! The whole team made our experience very easy and NO HASSLES! Alex is very knowledgeable about the car I was interested in as well as the history behind Rick Case. We got the car we wanted at the price we wanted from the very best dealership! Totally satisfied customer's! Thanks to all of you!!!

dennisbooker

Nov 16, 2014

We have purchased a dozen+ cars/trucks in our 20 years of buying vehicles. By far, working with Mark Thompson and the team at Rick Case Hyundai was the best experience. Mark, Will and Darren were all very knowledgeable and honest about the Hyundai cars and services.Alpharetta, GA

Car Enthusiast

Nov 14, 2014

Cornell McBride helped us identify a beautiful 2013 Hyundai Genesis that met our price and our specifications. Although new to the dealership, he was very knowledgeable about all of the Hyundai models, which was critical to our making a final decision about what type of Hyundai to purchase. He was very professional and willing to work with us until we found the right car. We appreciated his honesty and integrity, and believe that he will be a valuable asset to the Rick Case Hyundai of Roswell dealership in the future. We would also like to commend Andrew Steadman, who has been our service adviser for the past 6 years that we have been bringing our Sonata in for maintenance. He always thoroughly explains what needs to be done and never makes us feel pressured to have any work done. He is also an excellent listener, who pays attention to the needs of the customer. He makes bringing the car in for service (even on the rare occasions when the news is not good after 220,000 miles!) a pleasure. Rick Case Hyundai is a great place to buy a car and to have it serviced!

Shannon

Nov 14, 2014

Allen in sales and Darren in finance were wonderful. And all the best to Clay, one of their newest associates. Thanks for a great experience. I love my Sonata!

AgLin

Nov 14, 2014

Cornell McBride helped us identify a beautiful 2013 Hyundai Genesis that met our price and our specifications. Although new to the dealership, he was very knowledgeable about all of the Hyundai models, which was critical to our making a final decision about what type of Hyundai to purchase. He was very professional and willing to work with us until we found the right car. We appreciated his honesty and integrity, and believe that he will be a valuable asset to the Rick Case Hyundai of Roswell dealership in the future.We would also like to commend Andrew Steadman, who has been our service adviser for the past 6 years that we have been bringing our Sonata in for maintenance. He always thoroughly explains what needs to be done and never makes us feel pressured to have any work done. He is also an excellent listener, who pays attention to the needs of the customer. He makes bringing the car in for service (even on the rare occasions when the news is not good after 220,000 miles!) a pleasure.Rick Case Hyundai is a great place to buy a car and to have it serviced!

Misz.MeMe22

Nov 14, 2014

Experience was wonderful!! The Service was the best experience I had will definitely shop here in the future for my next car. I recommend this business to everyone in the world.

Leonardo

Nov 12, 2014

Dealer overall was great!! Facility was clean and personnel were very friendly. Will Barns is an energetic and positive person, Rick Case is very lucky to have him as a General Manger. Alex Calderon was very knowledgeable salesman. Would definitely recommend to family and friends. A+

B.Anderson

Nov 12, 2014

After a few bumps in road on my side I finally was able to purchase a beautiful 2013 Hyundai Enlanta GT on 11/10/2014.. Cornell McBride is very patient, hardworking, and honest. I look forward to future purchases with him but, for now I will enjoy my new love...

Happy Customer

Nov 11, 2014

Everyone I worked with, Allen, Adam, Darren, were professional and a joy to work with. In and out in less than 45 mins. Thank you!

Claudia Newsome

Nov 9, 2014

From the moment I walked in the door, I was greeted by every associate. This was a very stressful time for me since my car was paid for. I received great price. Allen Tubman the sales associate who assisted me, Matt Rowen sales manager and Darren Davidson lead business manager where excellent. If you desire to be treated with respect, honesty and great service visit this dealership!!!!Claudia N.

amsamuels

Nov 8, 2014

Charlie and Shayne made my experience awesome!! They were extremely professional, kind and efficient in making this a great car buying experience. I would recommend these guys to anyone looking to buy a car!

LEMReed

Nov 8, 2014

Car shopping time = 3 months, multiple brands. Overall experience = Ugh! Exception = Charlie. Professional, knowledgeable, genuinely personable and the reason we now own a Hyundai. Highly recommend Charlie and Rick Case Roswell.

quizza98

Nov 3, 2014

Upon walking into Rick Case Hyundai Roswell, my family and I were welcomed and invited to explore the cars available. Mark Thompson made the car buying experience easy. He was very knowledgeable about the Sonata and what I could expect when purchasing one. He was patient about my choosing which car to purchase and about my options for additions. Shayne Schilling in finance was great about finding a competitive loan that I would be satisfied with. Mark Thompson offered my family and I a start to finish car buying experience that was much appreciated.

Kanye

Nov 2, 2014

Henry Stokes was extremely helpful and upfront with us on our purchase. We would recommend him and rick case Hyundai to our friends and family

Scott T.

Oct 26, 2014

I didn't plan to buy a car when I arrived at Rick Case, but I did. The good people, compelling product, and pricing made it easy to say yes. Mark Thompson (sales) was direct, informative and helpful throughout the process. Darren Davidson (finance) handled the paperwork process efficiently. Very good experience overall.

AuburnFan

Oct 25, 2014

This was the best car buying experience I've ever had. There was absolutely no pressure to buy! Henry Stokes has the type of personality that can turn any bad day around! Best "SALESFRIEND"! If and when I decide to trade in, I will be returning to this location. No other place has my business.

My g-coupe is better than yours :)

Oct 25, 2014

I came into Rick Case Hyundai looking to purchase a new Veloster Turbo. I test drove the car with my salesman, sat down and talked about some more details and how their financing would work and then decided to go ahead and see if I qualified. I had explained how much I could make work as far as monthly payments go and my salesperson assured me that he would do the best he could with their banking/finance department to get me that price. This is where Darren Davidson comes in. My paperwork came back and although I did qualify for the car, there was no possible way to get the payments down to where I could afford them. However, Darren explained to me in great detail the "who-what-when-where-why-how" of why I couldn't get the payments where I wanted them, at this car's particular price point. In my experience if you don't qualify for something of any kind whoever you are dealing with usually says they wish there was something they could do and so on and so forth. Not Darren. He took the time to understand how badly I wanted a better car than the one I was currently driving and saw that I really was kind of saddened by the fact that I thought I was going to go home with the same car. Now I know every dealership wants to sell cars, but face it, that's their living. At Rick Case though I did not feel pressured at all. After this initial downfall Darren quickly lifted my spirits back up by saying, "well let's find you something you can drive away in". He showed me the price point I needed to get down to in order to achieve the monthly payment goal I was looking for. Without even getting up he told me what cars he had on the lot in that price range and then we narrowed it down to something I might want right there in his office. I went outside to look at the particular model and fell in love with a 2010 Genisis Coupe 2.0 Rspec Edition! To cut the story short, we went back in and he went over all the numbers with me for this car and now it is sitting outside my house! Darren Davidson is just what every car dealership needs when it comes to customer service! Professional, polite and extremely knowledgeable about what he does! I would tell anyone interested in buying a car to come to Rick Case Hyundai in Roswell, GA!

grahamb0788

Oct 24, 2014

Rick Case Hyundai has some of the best employees at its Roswell,GA location. I dealt with Henry Stokes to originally purchase a new Veloster Turbo. That didn't end up working out and I ended up with a beautiful 2010 Genisis Coupe 2.0 Rspec Edition. Henry was very knowledgeable about the cars, extremely helpful when it came to specific questions I had about the cars and the loan process there and overall just a genuinely sincere and great person. Not your typical "used car salesman" type at all! I loved this because I hate being pressured or feeling like I am being pressured into anything. Henry did not once make me feel that way. He made me feel very at ease about the whole process and generally made the whole thing very simple. He is a hilarious person with a booming personality and just kept making me laugh and laugh the whole time! I would recommend this dealership to anyone and would tell them to go straight to Henry Stokes!

car man

Oct 23, 2014

Bought A 2014 Hyundai Sonata for my grandson and the experience was great (once again). This is the fourth vehicle I purchased from Rick Case. My salesman Cornell was very easy to deal with, we spent more time talking in general then we did on the car. The purchase was EASY

Melanie and Ben

Oct 23, 2014

Alex Calderon did a great job made it easy and smooth answered all my questions and made sure everything was taken cared of. His managers Chase and Shayne did a great job as well! Keep up the great service.

Tasha Lowery

Oct 23, 2014

They were fast and efficient. The salesman was very helpful and listened to what we wanted and delivered. I would recommend them to anyone looking to buy a car.

Hyundai3

Oct 22, 2014

Our third Hyundai is now on the road, We were very impressed with Mark's knowledge and flexibility from beginning to end of the sale.

bethanne72

Oct 19, 2014

Charlie Herrera went above and beyond to help us find a car! My husband called this dealership and spoke with Charlie about what we could afford and what we were looking for. Charlie did a lot of research and called my husband back with a list of cars that were in our price point. We then met him at the dealership the next day and the customer service we received was OUTSTANDING! From Charlie Herrera to Adam Toms in finance, we were extremely pleased and satisfied with the entire experience! There was no "wheeling a dealing" from anyone which is typical at most dealerships. We got such a great deal on a beautiful Hyundai Sonata and couldn't be happier. Thank you so much to everyone there and we will definitely be making our next purchase there! I have already recommended this dealership to all of my friends and family. Thanks, again! Sincerely, Beth and Ken Welischar

kevin.sauntry

Oct 13, 2014

I brought my car in today for a recall and oil change. They determined I also needed a brake job. With my wife home alone with stage 4 cancer i didn't feel I could wait that long. They volunteered to drive me home. Then Marl stepped in and took the whole experience over the top. He called and said relax I will bring your car to you. What a surprise to see the car totally detailed and a warm hug of concern from Mark. In tough times things like this mean so much. Thanks Mark and Rick Case

crwatso

Oct 10, 2014

Bought my second car 2015 Sonata (last was 2012 Genesis) from Rick Case in Roswell. Cornell McBride was very helpful in the process which took several weeks because I was looking at many car/SUV options throughout Cumming/Alpharetta/Roswell area. Cornell was very responsvie, very friendly and accommodating and overall a pleasant experience. Darren Davidson in Finance was also very friendly and helpful in the process. Kudos to both!!! I have also over last 3 years had all my service and work done at this dealer and always had very good service and the folks up front in service have been great.

crwatso

Oct 10, 2014

Bought my second car 2015 Sonata (last was 2012 Genesis) from Rick Case in Roswell. Cornell McBride was very helpful in the process which took several weeks because I was looking at many car/SUV options throughout Cumming/Alpharetta/Roswell area. Cornell was very responsvie, very friendly and accommodating and overall a pleasant experience. Darren Davidson in Finance was also very friendly and helpful in the process. Kudos to both!!!

niloofar.manzarpour

Oct 10, 2014

I was looking for good deal and good car since last 2 month! And all the dealerships they gave me reAly high rate and they offered me expensive deals! But in this dealership by helping Henry stokes finally I got a best deal and my new car.my cousin buy his cars just from Henry that's why he asked me to go there.amd I'm so glad that I listened to his advice.henry is a realy nice and very helpfull.he presented few optiones quickly and interduced me all of that options,he reAly care about the customer and he tryed his best to give me a good deals of the car. Thx Henry stokes

Papapmam

Oct 10, 2014

Hands down the best deal on a new 2015 Genesis! Friendly,down to earth staff who are up front with best deal options. No haggling or deceitful tactics such as typically experienced in most car buying situations (as was the case in comparison shopping at Jim Ellis in Chamblee!) Mark Thompson and Matt Rowan went above and beyond to insure my happiness with a new Genesis in color and style I desired (transporting from Savannah!) So personable for management team to be sitting right in middle of showroom--in touch with the customers; not hidden behind some mysterious wall or other room making their back and forth offers as you typically exoerience in other dealerships. Mark even offered to personally wash my car next time I came by! I definitely will be referring friends and family to Rick Case from now on!

tddixons

Oct 9, 2014

The service at Rick Case was above and beyond any car buying experience before. The salesman did not pressure, he was friendly and informative but stayed back enough to let us look and make decisions, ask questions, etc. The sales manager and finance manager were equally friendly and professional. Will definitely refer any friends and family looking for a vehicle!

Tdixon

Oct 9, 2014

The service at Rick Case was above and beyond any car buying experience before. The salesman did not pressure, he was friendly and informative but stayed back enough to let us look and make decisions, ask questions, etc. The sales manager and finance manager were equally friendly and professional. Will definitely refer any friends and family looking for a vehicle!

Ikramz7

Oct 9, 2014

Tim Crawley Is a very professional and friendly. His product knowledge is excelling!!!He is the reason why I always return to this Hyundai dealership because it is very hard these days finding a honest guy like him. Even after selling me cars Tim has kept in touch which many dont do. I am really happy with my purchase and with people like Tim Crawley. Thank you Rick Case Hyundai !!!

happyimme

Oct 6, 2014

This review is only for the employees that my husband and I dealt with this past Sunday. Anthony Delgardio and Darren Davidson. They were friendly, helpful, and sincerely wanted to assist us in making a used car purchase. I rated the Overall Experience as Average due to the unpleasant experience with two other sales people.

Dennis20140930

Sep 30, 2014

Mark quickly grasped my wants vs. needs and directed me to the model and options that suit me....no hard upsell. He worked diligently with me on price and I felt like he was always giving me the straight scoop. I was surprised when signing paperwork at the $250 deductible on the 20 year/200k warranty. When I discussed this with Mark after the sale, he apologized and said he always tells people about this, so it may have been that I wasn't listening. This is my first new car. Mark did a great job helping me see the value in a new vs. lightly used purchase, and I'm glad he did....I hate spending money and it took someone with Mark's straight shooting style to help me over that huge hurdle. I enjoyed working with Mark and would recommend him to others.

hqhu66a

Sep 26, 2014

Had a great experience in the purchase of my Hyundai Sonata. Henry was very attentive and made sure that I received the best deal possible, especially since I did not need to purchase a new vehicle. I would definitely work with him again.

Diamond Woods

Sep 25, 2014

Very pleased!! happy with my new purchase so far, i like the warranty. I have no complaints so far. i would definitely recommend them to friends

yhunt

Sep 23, 2014

Henry Stokes was very pleasant to work with. I was interested in trading in my 2012 Hyundai Accent, and he was able to get me into a 2015 Hyundai Sonata! The car is beautiful, and he helped me get a good deal on it. I am very pleased with the car and the service I received.

Sharon

Sep 17, 2014

My husband and I recently purchased our first. Hyundai ......and we are so pleased with our Santa Fe. Our salesman, Allen Tubman was great. We dealt with him via email at first, and he was thorough answering our questions. We have found that not all Dealerships do this..'they wan you to come in'. In person, Allen was personable and professional. He treated us like a treasured customer. We would highly recommend Allen and the Dealership.

Snajeway

Sep 16, 2014

My husband and I recently purchased our first Hyundai .....and we are so pleased with our Santa Fe. Our salesman, Allen Tubman was great. We dealt with him via email at first and he answered all of our questions. We had discovered that most other Dealers want you "to come in" to have all questions answered. In person, Allen was personable and professional. He made us feel like a treasured customer. We would highly recommend the Dealership, and Allen.

Ridgeline Driver

Sep 10, 2014

I had a good experience at Rick Case Hyundai in Roswell. Anthony Delgardio was very pleasant to work with. After we spoke on the phone about a specific used vehicle he had it ready to go when I got there. They offered what I expected for my trade-in. The whole deal only took a few hours.

Tuscany07

Sep 7, 2014

I want to thank salesman Anthony Delgardio for his recommendations and direction during my new car purchase. I came in debating between 2 different cars. He helped show me that I could get all the features I loved about my old car in the new Sonata plus so much more! I came in with pre-financing so after deciding on the car I wanted, I was ready to go! Anthony suggested letting their finance team try to get me a better rate. I am glad listened, Adam Toms did a great job to get my rate lower so I could add on the Advance Protection for the inside and paint on the car without making my payments outside my budget! Anthony then spent time helping me with programming my Bluetooth, completing my registration and adding BlueLink. This was my first purchase at Rick Case Hyundai Roswell and will highly recommend Anthony and this dealership. You have to agree Rick Case doubling the Hyundai warranty (20 yrs - 200,000 miles) is a great reason to refer friends and family! Having a great Sales & Finance team makes it worth spreading the word. Thanks Anthony, Adam and the entire Rick Case team!

Jenna Tuscany

Sep 7, 2014

want to thank salesman Anthony Delgardio for his recommendations and direction during my new car purchase. I came in debating between 2 different cars. He helped show me that I could get all the features I loved about my old car in the new Sonata plus so much more! I came in with pre-financing so after deciding on the car I wanted, I was ready to go! Anthony suggested letting their finance team try to get me a better rate. I am glad listened, Adam Toms did a great job to get my rate lower so I could add on the Advance Protection for the inside and paint on the car without making my payments outside my budget! Anthony then spent time helping me with programming my Bluetooth, completing my registration and adding BlueLink. This was my first purchase at Rick Case Hyundai Roswell and will highly recommend Anthony and this dealership. You have to agree Rick Case doubling the Hyundai warranty (20 yrs - 200,000 miles) is a great reason to refer friends and family! Having a great Sales & Finance team makes it worth spreading the word. Thanks Anthony, Adam and the entire Rick Case team!

funcars

Aug 30, 2014

I purchased a new Hyundai from Rick Case. Everyone I dealt with was very professional and nice. Mark Thompson was a great salesman. He made me feel comfortable and wasn't pushy. Thank you for making this experience a good one. :)

momdeezy

Aug 28, 2014

This was my 2nd experience at Rick Case in Roswell and Anthony Delgardio. The Accent I purchased 2 years ago was 'totaled' in a recent accident. I knew immediately that I would go back to Rick Case and specifically Anthony for another vehicle. I called Anthony, explained the situation and told him I needed another car asap. He sent me info online and found me exactly what I was looking for. We talked a few times and I was able to go finalize the deal a few days later. It was seamless! Anthony is wonderful to work with. I can't imagine doing car business with anyone else!!

lululauren

Aug 24, 2014

Malcoms was knowledgable about the cars we looked at. He was passioante about his job. He was dedicated to making us loyal customers. And, he was personable and wanted me to leave happy.

SantaFe Happy

Aug 24, 2014

We've owned a used 2009 Santa Fe Limited we bought at Rick Case Hyundai in Roswell in 2011. Fantastic car - loved its style, handling, power and features. Took it in for routine servicing on 8-21-14 (oil change and rear brakes). While in the lounge I noticed there was an upgrade program. So I looked into it with salesman Henry Stokes. We ended up taking a test drive in a new 2014 Santa Fe 2.0T and were absolutely amazed at how upscale everything was compared to our 2009. The front seats were much more comfortable and it was outfitted with an incredible array of tech features (which we will be weeks learning how to operate everything). Buy or lease? My wife and I have not had a "brand new" vehicle in over 20 years. (We thought "new car smell" only came out of a mist bottle at the car wash.) We met with Business Manager Darren Davidson (awesome person) and looked at our options. We ended up doing a 4 year lease with no down. We have only logged about 120 miles on it so far but it is certainly an UPGRADE. Every one of our friends and family who have seen it want to also sit in it and can't believe the looks, features and quality. One even said it was better than his BMW. Some are considering buying one themselves. The car literally sells itself. Thank you to the team at Rick Case in Roswell. You make obtaining a new car a pleasant experience.

Cathie404

Aug 24, 2014

Needed a new car and my husband and I had different ideas on what we wanted. Enter Cornell! What a gentleman and a great overall guy. Not only did he find us an outstanding car but one that met both my and my husbands needs. The service was excellent and no pressure. Cornell made himself available to our time frames and went above and beyond to find us our ideal Genesis! Great price for an exceptional vehicle. I would recommend Rick Case Hyundai to anyone looking for a great deal. Remember to ask for Cornell!

Pete Srodoski

Aug 21, 2014

I was incredibly satisfied with my purchase made with Rick Case Roswell. I came in looking to purchase a new vehicle and left later that day with a brand new Hyundai Elantra!!! I love it! The guys there were so nice, Anthony Delgardio was incredibly helpful through the entire transaction. I will absolutely buy from these guys again! Thanks!!!

psrodoski

Aug 21, 2014

I was incredibly satisfied with my purchase made with Rick Case Roswell. I came in looking to purchase a new vehicle and left later that day with a brand new Hyundai Elantra!!! I love it! The guys there were so nice, Anthony Delgardio was incredibly helpful through the entire transaction.I will absolutely buy from these guys again! Thanks!!!

happy customer guy

Aug 19, 2014

I bought my Hyundai Genesis a little over a month ago and I love it! Cornell Mcbride was my salesman, and he was wonderful. I would definitely suggest to anyone I know to visit Rick Case Hyundai, Roswell.

Euster

Aug 18, 2014

After a stressful afternoon of used car shopping, we made our way to Rick Case Hyundai. Aubrea was holding a 2009 Sonata for us. Earlier in the day we had 2 vehicles sold out from under us by other dealers before we could test drive them. Aubrea understood our frustration and was waiting for us when we arrived at the dealership. We took the car out for a ride and Aubrea was able to answer all of our questions. He is very knowledgeable about the cars. We purchased the car without the normal car buying hassle.

NYPAD

Aug 17, 2014

r. Stokes was extremely knowledgeable about the product he was recommending to me and very compassionate to my needs. I would not only recommend Rick Case Hyundai as a dealership with integrity (from the gentlemen in the service department to the finance department), but would highly recommend Henry Stokes as the person to see. This is the 2nd car purchase from Rick Case Hyundai and I'm sure it won't be my last. My dream car is to one day own a Genesis! Please continue to put the client first, and I'm sure you will always have repeat customers. Thank you Henry Stokes...I look forward to buying my GENESIS from you in a few years!

nicolejr36

Aug 17, 2014

Mr. Stokes was extremely knowledgeable about the product he was recommending to me and very compassionate to my needs. I would not only recommend Rick Case Hyundai as a dealership with integrity (from the gentlemen in the service department to the finance department), but would highly recommend Henry Stokes as the person to see.This is the 2nd car purchase from Rick Case Hyundai and I'm sure it won't be my last. My dream car is to one day own a Genesis! Please continue to put the client first, and I'm sure you will always have repeat customers.Thank you Henry Stokes...I look forward to buying my GENESIS from you in a few years!

Rdschmidt2014

Aug 16, 2014

I was at Rick Case Hyundai getting my 2005 Sonata worked on, and waiting for a rental car. Henry Stokes walked by me and asked if I was taken care of. I said yes. He came through the opposite direction some time later. He asked me what was going on with my car. I explained, in a shortened version, about the check engine light issues with my car and that I was waiting for the rental car company to get some cars in so I could get to work. He must have picked up on my frustration with dealing with my car. He asked me to come to the sales floor with him. I did. We sat down and I explained in a lot more detail about the history of my car's issues. He told me he wanted me to leave with a positive experience., He said "I want you to drive to work in a new car today and I am willing to do whatever it takes to make this happen". He then asked me if I had a monthly payment in mind. I said $200 - $250. He showed me a few cars and I fell in love with the 2014 Hyundai Accent. Henry made me an offer I couldn't refuse! I have bought a lot of cars in my time(most of them at least 10 years old due to my money situation) and I have had issues with most o f them. Henry set my mind at ease and I got a great car. I now have a great car, with a great warranty and I don't have to worry about car issues. Thanks Henry for the best "unexpected"car buying experience I have ever had!!

HyundaiFan

Aug 14, 2014

I was at Rick Case Hyundai getting my 2005 Sonata worked on, and waiting for a rental car. Henry Stokes walked by me and asked if I was taken care of. I said yes. He came through the opposite direction some time later. He asked me what was going on with my car. I explained, in a shortened version, about the check engine light issues with my car and that I was waiting for the rental car company to get some cars in so I could get to work. He must have picked up on my frustration with dealing with my car. He asked me to come to the sales floor with him. I did. We sat down and I explained in a lot more detail about the history of my car's issues. He told me he wanted me to leave with a positive experience., He said "I want you to drive to work in a new car today and I am willing to do whatever it takes to make this happen". He then asked me if I had a monthly payment in mind. I said $200 - $250. He showed me a few cars and I fell in love with the 2014 Hyundai Accent. Henry made me an offer I couldn't refuse! I have bought a lot of cars in my time(most of them at least 10 years old due to my money situation) and I have had issues with most o f them. Henry set my mind at ease and I got a great car. I now have a great car, with a great warranty and I don't have to worry about car issues. Thanks Henry for the best "unexpected"car buying experience I have ever had!!

Josh Slaw

Aug 13, 2014

I had the best car buying experience ever at Rick Case Hyundai of Roswell. My salesman Cornell is top notch. No pressure. My satisfaction was his number 1 concern. I will continue to work with him in the future. Everyone I dealt with were awesome. Highly recommend this dealer to anyone. I had originally bought a 2014 hyundai genesis and 3 days later I changed my mind and got a 2015 Hyundai Genesis. Best car I've ever owned.

jos12002

Aug 13, 2014

I had the best car buying experience ever at Rick Case Hyundai of Roswell. My salesman Cornell is top notch. No pressure. My satisfaction was his number 1 concern. Everyone I dealt with were awesome. Highly recommend this dealer to anyone. I had originally bought a 2014 hyundai genesis and 3 days later I changed my mind and got a 2015 Hyundai Genesis. Best car I've ever owned.

malan77

Aug 13, 2014

Jason and Darren made it easy for my wife and myself, highly recommended! They explained everything and gave us a good deal! Way to go!

mitchh24

Aug 11, 2014

Chase Channell, General Sales Manager, quoted me a price for a new car that fit my budget for trading in my existing Sonata for a newer model. Unfortunately the price was not honored when I filled out the paperwork in Finance. I was told that the price was actually $100 higher per month ($6,000 in total) and that Chase made a mistake in the email quote he sent me. I left the dealership without a new car and Chase never once apologized to me or came in to personally speak with me. I have sent an email complaining of my experience as I am an existing customer (I have purchased 3 cars from this dealership) but I haven't heard from Chase. I have had positive experiences with this dealership in the past but Chase Chanell has provided horrible Customer Service this time.

Mitch H

Aug 11, 2014

After three positive car buying experiences with Rick Case Hyundai Roswell (2011 Sonata, 2012 Sonata and 2013 Santa Fe), I experienced a poor one on July 31, 2014. While my 2012 Sonata was in Service for a transmission issue, I asked about the trade-in offers that Rick Case Hyundai offered for clearance vehicles during the month of July. I provided my desired budget to a Sales Associate and waited for a reply following the review of my trade-in vehicle. I quickly received a response from Chase Channell, General Sales Manager, that he could meet my budget with a trade-in of my 2012 Sonata for a 2014 Sonata. Chase provided me with a finance option that met my budget precisely on the car model with options desired. I sent a second email to Chase asking him to confirm that the monthly dollar amount provided in his email included tax, fees and GAP insurance and he replied yes. I returned later in the week to pick up the new car and after beginning the paperwork with Finance was told that the price I was quoted was incorrect. The Finance Manager told me that Chase mistyped the quote he sent me and it was actually $100 per month higher (or $6,000 over the term of the loan). I told him I was uninterested and waited for them to bring my old car around. At no time did Chase come in to speak with me and when I finally approached him and asked him about the mistake he kept his head down and told me he "fat fingered" the number. I expected an apology and received nothing in return. I emailed Rick Case to alert him to the poor customer experience I received at his dealership and my email was sent to the General Manager, Will Barnes. Will contacted me and verified my story with Chase and apologized on his behalf but said he could do nothing for me. Nearly two weeks later and I still haven't received a call from Chase or a written apology. I cannot recommend the Rick Case Hyundai of Roswell dealership to anyone looking to purchase a new car due to my poor experience. I have purchased three cars from this dealer in the past four years and I was not shown the proper respect by Chase Channell. Whether you are a new or existing customer of this dealership I would recommend looking at other options in the Atlanta area.

Dennis

Aug 9, 2014

This was my second purchasing experience with Rick Case Hyundia of Roswell which even exceeded my first experience. Sales consultant Aubrea Carriger was excellent in many ways and the other support personnel made the process seamless. Great job team. I highly recommend Rick Case Hyundai of Roswell.

PoppaGwin

Aug 9, 2014

After shopping for several days and dealing with so many pushy sales people, it was a breath of fresh air to visit Charlie at Rick Case. Charlie was honest and informative. He seemed more interested in helping us get what we wanted than pushing us to buy what he had to sell. After a quick, open and honest negotiation and contract process, we are now the proud owners of a beautiful car. I have heard the commercial for years, "Thanks Rick Case", always assuming it was just the typical advertising. Well, today, a happy customer, I know it is more than just words in an ad. Thanks Rick Case (and Charlie and Shayne). I will be back to see you next time I am in the market to buy a car.

Ex-Hater of Car Shopping

Aug 6, 2014

Like most people, I have a pre-conceived idea of "used car salesmen", you know the ones, pushy, aggressive, only interested in making the sale. We had met several in the process of looking for this car. We were driving across town to look at a used car they had just listed, one of those listings that looks too good to be true. I called ahead, fully expecting to hear "that car is gone, but we have others". Well, the car was real and still available. From the moment we walked in to Rick Case Hyundai of Roswell, we had a very pleasant experience. Charlie, who I had talked to when I called, was extremely nice. He was waiting for us to arrive and had the car right by the door, ready for us to look at. No walk across the lot so that he could point out other cars that might make him more money. Although a Hyundai dealer, we were there to look at a used Toyota Highlander, Charlie gave us more information about the car than we had received from a salesman at a Toyota dealer. After the test drive there were none of the pushy salesman questions about what it would take to close the deal. Charlie gave my wife and I time to talk to each other and decide what WE wanted to do. As you can probably guess, since I am writing this review, we decided to buy the car. Once again, the negotiation was an open and low pressure experience. We came to an agreement and it was off to see Shayne in the finance office. A surprisingly pleasant experience. Shayne had everything ready, quickly walked us thru the process explaining each item that we signed. There were no surprise fees nor additions to the agreement. I would certainly go back to the Roswell dealer and can, without hesitation, recommend to my friends that Charlie would be the man to see.

Mimijlt

Aug 3, 2014

My husband and I hate buying cars. We hate the bantering back and forth over price, trade in, what we can get for a fair price. At Rick Case, we had none of that! Our salesman was very helpful and honest. Since I knew what I wanted, he was able to deliver quickly without all the bantering! A great experience. Malcolm was a delight to work with.

MsM123

Aug 2, 2014

I went to Rick Case Hyundai to have my car serviced, while I was waiting Mr. Henry Stokes came through spoke to all the customers he spoke to me asked me about my car I told him that I had just leased a car last year. He asked me to walk to the showroom floor, I did. I figured nothing wrong with looking. We sat at his desk he asked me if he could put me in a new car with no money down and no payments for two months would I be interested? When I got home my daughter asked how do you leave home going to have a physical for work to buying a new car? I told her she would have to ask Mr. Henry Stokes, she asked who is that? I said the best car salesman at Rick Case Hyundai in Roswell Georgia. THANKS HENRY!!!

JasN

Aug 2, 2014

My whole experience was great. I inquired online and received a prompt response... I didn't plan on walking away with a car today. I am a first time car buyer and was weary of the whole buying experience, Aubrea made me very comfortable and confident that I was making a good choice. No one was pushy or inconsiderate. I feel as though Adam was also very considerate in finding me a good rate, and walking me through the process. I would definitely recommend this dealership to anyone and will probably buy my next car from here as well.

dillmap

Aug 1, 2014

Anthony Delgardio and the whole Hyundai team at Rick Case made the purchase process a real pleasure. Everyone treated me with respect and we were able to avoid all of the typical auto dealer games.

Darrell

Jul 30, 2014

After 20+ years in Audi and VW's I figured it was time for a change. I loved all my Audi's (90CS Sport Quattro, A6 2.7T, A4 Quattro) and VW's (Passat, Passat Wagon, Phaeton) as they are well built and engineered vehicles. I have been watching Hyundai over the years gobble the market with strong sales, creating high demand innovative vehicles all while improving quality and value with each new model. The first Genesis caught my eye but was not sold on it just yet. The Equus also intrigued me with the 'under dog' luxury feeling but did not want the added cost with fuel, insurance and payment. Once I saw the 2015 Genesis I knew I should stand up and pay attention. Incredible value, fit and finish, materials and thoughtful touches. Once I was sold on the 2015 Genesis I then determined I needed to purchase with Rick Case in Roswell. My overall experience with Darren and Anthony was superb. I did my research online and when I inquired with Darren and Anthony they were quick to respond and assist. When I did visit the dealership for a test drive I found a very untypical sales approach which was refreshing. I was NOT attacked upon getting out of my car. I was able to walk freely outside without someone running outside asking for assistance. When I did go inside the show room I was greeted by several friendly people. Since I had an online rapport with Darren and Anthony I went to them for a test drive. There was NO pressure with the typical question from the sales and management team of....'What can we do to get you in that car today?' That is an immediate turn off and I would have walked out right then and there. When I started negotiating with Anthony and Darren it was an easy and painless process. I did not experience the back and forth at all. As I started talking financing with Darren I knew I was not going to do any better anywhere else. Since I was not prepared to purchase the vehicle that day they held the car for me and until the next day when I did all the paperwork. Anthony performed the delivery process and was very knowledgeable and thorough with all the numerous features of the car. Anthony also set up my Blue Link account and customized some features. Overall a wonderful and painless experience!! Ask for Anthony and Darren as you will not be disappointed.

abfab30152

Jul 30, 2014

After 20+ years in Audi and VW's I figured it was time for a change. I loved all my Audi's (90CS Sport Quattro, A6 2.7T, A4 Quattro) and VW's (Passat, Passat Wagon, Phaeton) as they are well built and engineered vehicles. I have been watching Hyundai over the years gobble the market with strong sales, creating high demand innovative vehicles all while improving quality and value with each new model. The first Genesis caught my eye but was not sold on it just yet. The Equus also intrigued me with the 'under dog' luxury feeling but did not want the added cost with fuel, insurance and payment. Once I saw the 2015 Genesis I knew I should stand up and pay attention. Incredible value, fit and finish, materials and thoughtful touches.Once I was sold on the 2015 Genesis I then determined I needed to purchase with Rick Case in Roswell. My overall experience with Darren and Anthony was superb. I did my research online and when I inquired with Darren and Anthony they were quick to respond and assist. When I did visit the dealership for a test drive I found a very untypical sales approach which was refreshing. I was NOT attacked upon getting out of my car. I was able to walk freely outside without someone running outside asking for assistance. When I did go inside the show room I was greeted by several friendly people. Since I had an online rapport with Darren and Anthony I went to them for a test drive. There was NO pressure with the typical question from the sales and management team of....'What can we do to get you in that car today?' That is an immediate turn off and I would have walked out right then and there. When I started negotiating with Anthony and Darren it was an easy and painless process. I did not experience the back and forth at all. As I started talking financing with Darren I knew I was not going to do any better anywhere else. Since I was not prepared to purchase the vehicle that day they held the car for me and until the next day when I did all the paperwork. Anthony performed the delivery process and was very knowledgeable and thorough with all the numerous features of the car. Anthony also set up my Blue Link account and customized some features. Overall a wonderful and painless experience!! Ask for Anthony and Darren as you will not be disappointed.

Jessicacrafton

Jul 29, 2014

The customer service was superb! Everyone was super friendly. Allen made my family feel so comfortable! Allen made sure to really understand my needs, wants, and work with the price I needed to be able to make this purchase. I would recommend them to anyone looking for a great car with all the features you could want in a car! I love my experience! I will be back to purchase more vehicles from them! My parents already even said they would be buying their next cars from him!

Marian

Jul 28, 2014

The prices are fair, the service is great and the warranty is excellent. We visited all the dealerships in the areas for a couple of months and finally made a deal at Rick Case Hyundai. Aubrea and Alan were very helpful and professional. Buying a car with two little kids, in one of the hottest summer days was a breeze.

Kathy

Jul 27, 2014

Anthony Delgardio was very helpful and took care of me and my car buying experience. I purchased my 2012 Hyundai Accent from him in 2011 and he also took excellent care of my next buying experience. I just recently traded in my Accent for a 2014 Elantra SE and he was just as helpful and caring as in 2011. I highly recommend Anthony Delgardio at Rick Case Hyundai in Roswell for a positive car buying experience.

M Williams

Jul 27, 2014

I went to Rick Case Hyundai to have my car serviced, while I was waiting Mr. Henry Stokes came through spoke to all the customers he spoke to me asked me about my car I told him that I had just leased a car last year. He asked me to walk to the showroom floor, I did. I figured nothing wrong with looking. We sat at his desk he asked me if he could put me in a new car with no money down and no payments for two months would I be interested? When I got home my daughter asked how do you leave home going to have a physical for work to buying a new car? I told her she would have to ask Mr. Henry Stokes, she asked who is that? I said the best car salesman at Rick Case Hyundai in Roswell Georgia. THANKS HENRY!!!

kegolden1

Jul 27, 2014

Anthony Delgardio was very helpful and took care of me and my car buying experience. I purchased my 2012 Hyundai Accent from him in 2011 and he also took excellent care of my next buying experience. I just recently traded in my Accent for a 2014 Elantra SE and he was just as helpful and caring as in 2011. I highly recommend Anthony Delgardio at Rick Case Hyundai in Roswell for a positive car buying experience.

marian272

Jul 27, 2014

The prices are fair, the service is great and the warranty is excellent. We visited all the dealerships in the areas for a couple of months and finally made a deal at Rick Case Hyundai. Aubrea and Alan were very helpful and professional. Buying a car with two little kids, in one of the hottest summer days was a breeze.

Nubiandml

Jul 27, 2014

I must say, that I generally do not like the car shopping experience but Brandon was AMAZING and made this process a VERY pleasant experience!

Higor

Jul 26, 2014

Aubrea Carriger took great care of me! I went in just to take a look at some of the used vehicles that Hyundai had to offer and ended purchasing one. I had gone in 4 different dealers with the same or cheaper vehicles prices, but because of the way I was well received and very well treated at Hyundai Rick Case, I ended up purchasing a car that same day. Aubrea was an amazing professional, informative, attentive, kind, enthusiastic and very prompt. I have no complaints to make about my experience at Rick Case and the way I taken care of. I would definitely recommend this dealership, and PLEASE, if you go there, make sure to ask for Aubrea.

higaum3420

Jul 26, 2014

Aubrea Carriger took great care of me! I went in just to take a look at some of the used vehicles that Hyundai had to offer and ended purchasing one. I had gone in 4 different dealers with the same or cheaper vehicles prices, but because of the way I was well received and very well treated at Hyundai Rick Case, I ended up purchasing a car that same day. Aubrea was an amazing professional, informative, attentive, kind, enthusiastic and very prompt. I have no complaints to make about my experience at Rick Case and the way I taken care of. I would definitely recommend this dealership, and PLEASE, if you go there, make sure to ask for Aubrea.

Tamarasamara

Jul 25, 2014

I purchased a brand Hyundai Elantra GT with expecting to get one. This is my second car and was expecting to buy a used car. I went to check what kind of deal they could offer me and I ended up walking out with a car I put together with a much better deal than a used car dealer that I was planing on. Henry stokes was my sales man, and I defiantly refer him to anyone. He kept it real and showed me exactly what to expect. He went above and beyond to make sure this was a great experience. Defiantly check them out.

ollieligon

Jul 15, 2014

I purchased a 2010 Genesis. My salesman was Malcolm Burden. I am very pleased with the car and with the buying experience. Malcolm was very professional and customer focused. I have purchased many cars and Malcolm is easily one of the best salespersons I have worked with. He addressed my concerns and he kept in contact without being overbearing. The dealership had priced the car fairly, and Malcolm invited me to do my own research. I did, and we closed the deal in a way that left us both feeling good about it. I will definitely recommend Malcolm to others.Bill Ligon

asc

Jul 15, 2014

I was initially shopping the used car market to see what was out there, but at Rick Chase Hyundai there was a fantastic used car waiting for me. The car was in phenomenal shape thanks to the previous owners and the dealership keeping it up to par, and Aubrea Carriger was informative, kind, relatable and enthusiastic upon selling me my 2008 Santa Fe. He was prompt with the sale, and kind enough to follow up immediately. Overall, the experience was entirely stress free and exciting!

anna.s.conversano

Jul 14, 2014

I was initially shopping the used car market to see what was out there, but at Rick Chase Hyundai there was a fantastic used car waiting for me. The car was in phenomenal shape thanks to the previous owners and the dealership keeping it up to par, and Aubrea Carriger was informative, kind, relatable and enthusiastic upon selling me my 2008 Santa Fe. He was prompt with the sale, and kind enough to follow up immediately. Overall, the experience was entirely stress free and exciting!

Barry Etra

Jul 14, 2014

Jason Stough was the only one who continually followed up, both before and after purchase, when i was looking for a car and then after. He stood out,

Dina Stegall

Jul 14, 2014

I had an wonderful experience getting a great deal on a lease. I originally came in for service on my 2009 Hyundai. I actually wanted the newer model Sonata but didn't think I could get a good deal, but. Henry made it happen and I am still overjoyed by my overall experience at this dealership.

mmustachio

Jul 13, 2014

Charlie took the time to show me and my wife a variety of cars that fit our needs and wants. I highly recommend Charlie to anyone looking for a new or used car.

ben427292

Jul 12, 2014

Went to the dealership on a Sunday to look at car they were advertising on internet. Did not think they were open. Henry Stokes came out and informed me that indeed they were open. We talked about the car I was interested in. Henry filled me in on all the details about the car and pretty much convinced me that I wanted to buy it. Henry and the rest of the Rick Case Hyundai staff made my purchase a smooth and easy experience.

jb1995

Jul 12, 2014

I came in, bought my Elantra for a reasonable price, and left that same day with little to no unnecessary drama involved. Car still runs perfectly months later.

Dmck48

Jul 11, 2014

I want to thank Anthony for his tremendous patience during my new car purchase. I was a current Hyundai owner and knew the model and features I wanted, but was unsure of the color. After I decided and we agreed upon a price, he spent a lot of time helping me with programming my Bluetooth, completing my registration and adding BlueLink. This was my first purchase at Rick Case Hyundai Roswell and will highly recommend Anthony and this specific dealership.

just1jul

Jul 11, 2014

Jason provided exceptional service during the sales process. Very knowledgeable and listened to my buying concerns and needs. Highly recommend Rick case and Jason. Thanks

Maxime07

Jul 11, 2014

Purchased a new 2015 Sonata. Got a no-nesense fair price. Malcom provided great service! I recommend this dealership for a great car buying experience.

pswarren

Jul 11, 2014

Jason Stough made my car purchasing experience a real pleasure. Not only was he extremely knowledgeable about his product but insisted on linking my Nokia phone to the car's Bluetooth system before leaving the lot. He has consistently followed up after the sale to insure my satisfaction with my purchase.Would highly recommend Jason to anyone looking to purchase the best car on the road today, a Hyundai!! Submitted,Perry WarrenHappy Hyundai Owner