Used Cars for Sale at Rick Hendrick Chevrolet Duluth in Duluth, GA

Michael Wheeler

Jan 13, 2021

When I called to make my appointment and make sure the dealership had the tires for my corvette, the service person was not aware of the tires, didn't have the knowledge of the history of the car. This appointment was made three weeks in advance. He researched the appropriate tires which were not the tires/brand which the car came with as a stock item. I assumed he was right. Turns out he wasn't right and the tires were totally different and didn't need to be different brand and spec. The price quoted was 500 more with the back tires being $200 each plus plus more than what he quoted. This should not happen at a dealership. Those who are put in charge of being customer facing and providing quotes, the dealership needs to match the quotes given in advance of the service appointment. Secondarily, there was an item identified in advance a need for my clutch to be looked at. Turned out to be something which was covered by my warranty purchased when the car was purchased, but the service person didn't know this existed and had to be informed of this being purchased and the item should be covered. Service tech said this wasn't something they are expected to do, research whether the owner has purchased an after market or even GM extended warranty. I believe they should at least ask if there is anything they should consider or look for. It was covered and all was good, but I had to let him know what we had purchased from the dealership directly.

Stephanie Jauregui

Jan 7, 2021

For anyone looking into purchasing a new car STOP and come into Rick Hendrix Chevrolet! I honestly visited 5 other dealers before deciding on Chevy. Matt and Patrick were the absolute best to work with! I left feeling great with my first car! They are extremely helpful, patient and friendly! Best decision I've made and with the help of Chevy!

Sherry Robinson

Oct 27, 2021

Great experience getting routine work done on my husbands Chevy truck. The staff was friendly, efficient, and knowledgeable. They also detailed the truck and now it looks like a brand new vehicle! In fact, I had them detail my Subaru too. The pricing was also very reasonable. I’m so pleased with this business that we will be back again for sure!

Ashley Nve

Jan 27, 2021

Thank you Rick Hendrick Chevrolet! I was attended by Johnathan James, who blew me with his knowledge on cars. I told him exactly what I wanted and he made it happen. I love how I wasn’t pressured to buy the car right then and there, and options where given to me. I appreciate his patience, determination and consistency throughout the whole process. Amazing customer service! Thank you to my salesman Johnathan. Definitely referring you to my friends and family.

Kennard Everett

Nov 23, 2021

If you want solid service and timely execution on your trade then ask for Calvin, the experience was amazing. You won't have to worry about pushy sales tactics or someone trying give you a bad deal. He greeted my wife and I with a welcoming environment. He ensured we were well informed of the current market conditions and recommended vehicles as well as options that were reasonable in our situation. I would definitely purchase another car from Rick Hendricks.