mark wangrud

13 de sep. de 2016

We love the amenities Kia puts in their cars, you get more for your money. We had a very good experience buying our Optima. The whole staff was friendly and patient. They know their products, very knowledgeable. They are ready to help you get that car. Kia in Riverside went the above and beyond to make sure we left satisfied

Fairway Dave

9 de sep. de 2016

Just purchased a Sorento and am very happy we selected this dealership. Great price, customer service, and efficiency. We used the internet sales department. Great team!

Carlos Rodriguez

21 de ago. de 2016

Lorin and the General Manager at Kia Riverside were two very AWSOME People we went too get One car and end up getting two . I would recommend them to any and everyone my buying experience was quick easy and rolling out with my brand New Kia

Jasmine D

4 de jul. de 2016

Great experience. Got a great deal and would recommend to a friend.

Frank

26 de may. de 2015

Over the past couple decades, my fiance and I have purchased perhaps 15 vehicles and this was the absolute worst sales experience we have ever had. My fiance and I wanted to purchase a reasonably priced additional small vehicle. We have excellent credit and are blessed to have comfortable cash reserves. In addition, I am a finance professional. We came in with an advertisement from the newspaper and asked them to match it. What they came back with was an offer that was more than 200% more expensive with an endless array of justifications. After extensive negotiation, their next offer dropped significantly but was still more than 100% over the advertisement. My critique is that Kia of Riverside, specializes in getting people into cars who have few other options. As a result, their sales personal and sales managers are used to having their way with an uninformed and somewhat desperate customer base. They will get people into cars - at a highly inflated price. Our salesman was a rookie, he knew relatively little about automotive finance and was therefore entirely irrelevant during the entire financial negotiation. The "sales manager" was much more versed in financial matters, however, his attitude grew increasingly agitated when he realized he was negotiating with someone who understood automotive finance. When it became apparent that he could not blind us with standard tactics, he next attempted to daze us with "Money Factors", "Residual Values" and "Factory Incentive Prioritization". When this didn't work, he resorted to a childish action of ignoring us. He said he had to go to his computer to quickly work out a number, and after waiting for him for over 20 minutes. I approached him in his office. His reply as to when he was coming to present his best offer, was that, ' he was too busy managing the rest of the sales department to return to present us with an offer.' Additional exchanges took place with another senior manager who would not identify himself and he became confrontational when he realized that we were leaving without purchasing a vehicle. We decided to just walk out and take our business elsewhere. After additional reflection, this was such a bad experience, we will no longer consider a purchase of the Kia Brand.

Lost Customer

26 de may. de 2015

Over the past couple decades, my fiance and I have purchased perhaps 15 vehicles and this was the absolute worst sales experience we have ever had. My fiance and I wanted to purchase a reasonably priced additional small vehicle. We have excellent credit and are blessed to have comfortable cash reserves. In addition, I am a finance professional. We came in with an advertisement from the newspaper and asked them to match it. What they came back with was an offer that was more than 200% more expensive with an endless array of justifications. After extensive negotiation, their next offer dropped significantly but was still more than 100% over the advertisement. My critique is that Kia of Riverside, specializes in getting people into cars who have few other options. As a result, their sales personal and sales managers are used to having their way with an uninformed and somewhat desperate customer base. They will get people into cars - at a highly inflated price. Our salesman was a rookie, he knew relatively little about automotive finance and was therefore entirely irrelevant during the entire financial negotiation. The "sales manager" was much more versed in financial matters, however, his attitude grew increasingly agitated when he realized he was negotiating with someone who understood automotive finance. When it became apparent that he could not blind us with standard tactics, he next attempted to daze us with "Money Factors", "Residual Values" and "Factory Incentive Prioritization". When this didn't work, he resorted to a childish action of ignoring us. He said he had to go to his computer to quickly work out a number, and after waiting for him for over 20 minutes. I approached him in his office. His reply as to when he was coming to present his best offer, was that, ' he was too busy managing the rest of the sales department to return to present us with an offer.'Additional exchanges took place with another senior manager who would not identify himself and he became confrontational when he realized that we were leaving without purchasing a vehicle. We decided to just walk out and take our business elsewhere. After additional reflection, this was such a bad experience, we will no longer consider a purchase of the Kia Brand.

savanbear

27 de feb. de 2015

Wow what a fantastic experience, these people are great, I was about to give up and I decided to go to one more place. They saved me at least $2,000. As you know, it is quite difficult these days to get a good price on a brand new car but they made it happen! I love you guys.

Jso92336

4 de feb. de 2012

They gave me my money back and I returned my car. Not their fault at all but they helped me out because of my situation. I owe you guys.