Used Cars for Sale at Robert's Chrysler Dodge RAM Fiat in Meriden, CT

Mike V

Feb 24, 2016

If you are looking for a new or used vehicle, you should consider talking with Josh Gregoire at Roberts Dodge before any other dealer. Josh was quick to respond to all our emails and questions. He told us he was going to give us "AN AWESOME DEAL" and he delivered just that on the new 2016 Ram we purchased. This will make the 2nd vehicle we bought from him at Roberts Dodge and both times we have had a great experience. We will definitely continue to do business with Josh at Roberts Dodge.

Kimberly

Oct 16, 2015

We leased a new Durango last week and had a great experience. My husband and I have purchased/leased many vehicles over the years and had one of the easiest experiences at Roberts Chrysler Dodge. Josh answered all of my questions and gave us lease numbers before we even went to the dealership. Once at the dealership they assessed our trade in value and the numbers they had given us did not change. We were in and out of the dealership in record time. There were no high pressure sales tactics, everything was upfront and honest. We would definitely recommend Roberts to others.

ctdave329

Jun 26, 2015

I purchased a 2000 Jeep Grand Cherokee 13 years ago from Roberts. In 13 years there were the regular preventative maintenance repairs. I discover 4 months ago that there was a small crack in the head of the motor. With only 118k on this car (which is cosmetically in great shape) I decided to have the motor replaced with a rebuilt from Chrysler and having Roberts do the work. This was scheduled through Michael and the work done by Tom. The workmanship was great, clean, and on time! I have found that Roberts has stood by their commitment to quality. With my thanks and gratitude. . . David

Justine foratest

Sep 18, 2014

The girl behind the counter had the worst customer service skills I have ever encountered at a dealership. I walked in and patiently waited for her to finish a conversation with a mechanic. When she was done I approached and requested the service I was looking for. She looked at me like she had something stuck in her teethe, and waited a good five seconds before telling me there would be a small wait. Her demeanor was quite off putting and her tone of voice clearly conveyed her annoyance at being bothered. No complaints about the service otherwise, but I was only there for emmissions. I did have to wait about 20 mins when I was told it would be 10, but that's really not an issue as I don't mind waiting. Have been thinking about getting a new car, her attitude has definitely ruled out their dealership for me. I won't give my business to a company that will support that kind of customer service.

GEOANDKAR

Aug 19, 2014

In June 2014, I received an Emissions notice from the State of Connecticut that my 04 Durango needed to be tested. My check engine light was on so I called Roberts Dodge in Meriden and make an appointment to drop off my vehicle. I also mention to the Service manager that there is something wrong with some of the gauges and lights. He tells me that they will look at it while its there. I get a call from Joe the Service Manager that it has a bunch of codes stored in its computer and that it needed a Junction box because it showed signs of corrosion on the wiring. I authorized the repair and they ordered the part. A few days go by and they call me and tell me its all set. I pick it up and a mile down the road the check engine light comes back on. It goes right back to them and gets left there. They call me and tell me its and O2 sensor. They replace it and tell me its all set again. So I pick it up and a mile down the road the gauges are still malfunctioning. I leave it with them again and a week or two goes by and they call me to tell me that it needs a Body Control Module. I asked them if they were sure and they assured me that it would fix the problem. I was leaving for vacation on July 26th and needed the vehicle and I authorized the repair to replace the module. It wasnt ready and I had to borrow a vehicle to go on vacation. When I returned, I called Roberts Dodge to find out the status of my vehicle and they said it was ready to be picked up. (That repair cost me $1100). I picked it up and my Durango was still having the same problem. I have been very patient up until this point and when I called the Service Manager, he told me that they didnt have an answer on how to fix it. Now he wanted me to invest in a wiring harness and could not guarantee that that would fix the problem. I told him that I was done spending money on it and I already paid them twice to fix it after they diagnosed the issue. I asked for some compensation back or just fix the vehicle because they had my vehicle for 2 months and they misdiagnosed it. I was told that they could do nothing for me and I was out the $1700 that I paid them. I called the general manager Shane and instead of listening to my concern and frustration, he just told me the same thing that his Service manager told me that I was out the money. He was rude and told me that he was going to charge me 13 extra hours that they had invested in the vehicle and I was going to get billed for that. I picked up my Durango and I promise that I will never go back to Roberts Dodge. But that doesnt solve the issue that I paid them to diagnose it twice and now I am out the money for parts that didnt need to be replaced. They are not willing to work with me in any way and it is not easy in this economy to throw away $1700 on unnecessary repairs. I thought I was dealing with a reputable dealership but based on the online reviews posted on the internet, I was wrong, all of the reviews are bad

JustinC

Jul 15, 2014

Robert's is about a two hour drive each way from me, but I still went to look at and buy an 04 Grand Marquis from their lot. Josh was easy going, very helpful and responsive to my barrage of emails, and cleared things up when there was an issue with pricing. I would definetely purchase from again, even from teo hours and another state away.

Jessielauren

Jun 23, 2014

Great customer service and an easy transaction. Very easy to work with and friendly

John McCracken

Jun 18, 2014

Roberts Chrysler dodge ram were great to deal with. Josh Gregoire made the car of my dreams become a reality. thanks to the fact that they put customers first he made some wiggle room and brought the price into a spot that I could afford. The whole process was smooth as silk. Thanks Josh, And Thanks Roberts Chrysler.

FML4Dogs

May 29, 2014

I would recommend Roberts Chrysler Dodge Ram. I contacted them when I saw the car I was interested in on their website. Josh Gregoire was great to deal with. When the original car I was interested was sent to another dealership, he contacted me when they recieved a new one on the lot. Everyone at the dealership is professional and their cusotmer serivce is excellent

Rob G.

May 9, 2014

Josh was great to work with. No pressure, just an all around good guy. Would recommend to anyone. Picked up a 2012 Ram, the whole process was straightforward and fun!

Pt Cruiser

Feb 6, 2014

I have a now older PT Cruiser that gave me some troubles lately. I am happy that I found this place as they were always able to fix the problems. I really had the feeling they took the time to explain me what was wrong and what had to be done. Quick internet searches usually confirmed what they were telling me. Also, what they charge seems quite good, really nothing to complain about. I can really recommend the place.

Jim Y

Nov 4, 2013

I emailed quotes to 3 dodge dealerships for a new durango lease. Josh was the first to respond, his professional - no pressure manner was very appreciated. His pricing was the best and his customer service was excellent. The buying process was smooth from start to finish. I love our new vehicle and would recommend Roberts Chrysler and Josh to anyone.

Loving my new Grand Caravan

Sep 13, 2013

Excellent Sales Staff. I spoke with Josh G. on the internet for a few days before coming down to meet with him. He was very friendly and professional over the phone and internet. When I came into the dealership, nothing changed. His attitude and professionalism were exactly what I was hoping for. Everyone in the showroom was very friendly and accommodating. Most importantly, all of the prices we spoke about over the phone were the same when I came in. He was full disclosure and he backed it up when I entered the dealership. Thanks to Josh G. and Rick C. for the outstanding experience. I am loving my new Dodge Grand Caravan.

Peter. A

Mar 15, 2013

Start to finish went very smooth. Great dealership. A+

ManVan

Nov 16, 2012

I have been bringing all my vehicles to them for years, even non-Chryslers. They always are friendly and honest and never try to sell me things I don't need. My salesman still remembers me and treats me like a old friend.

Rocko

Jul 28, 2012

They had me back three times convincing me that it was not a rack and pinion. I went to another dealership (Executive Dodge) they fixed the rack and pinion. Some not all have attitude problems. I never had problems buying parts from them for 20 years. I will never do business again with Robert's.