Used Cars for Sale at Robin Ford in Glenolden, PA

kellywellystitz

May 22, 2016

My experience with Robin Ford was the best experience of car buying I have ever had. My salesman Rich Small was fantastic to say the least. He listened to all of my needs and made me feel very comfortable. I left feeling happy with my decision. He was not a typical salesman, you could tell he could actually care about my needs. He was not pushy and did not force the sale. What a great guy he is!!! Mickey was great also, so nice and answered all of my questions. Explained everything very well. I will never go to another dealership.

Fordbyer1

May 20, 2016

We have been dealing with Robin for for over 15 years. The sales department is very helpful in getting you the vehicle you want a a price you can afford. Service is a priority for any vehicle and this is the best that we have found in our area. We have gone to other dealers and their service departments do not compare to Robin Ford. Sales people are helpful and let you decide when you are purchasing a car, no pressure. This is why we always go to Robin Ford.

Mark D

May 14, 2016

I financed a car for the first time from Robin Ford. I can not thank Rich Small, and Jim enough for everything they've done for me. They were so knowledgeable and kind. It showed that they loved the work that they do. The car was a 2013 Ford Focus Hatchback. Rich showed me all of the features, and answered all of my questions. You guys now a have a lifetime buyer. Thanks again guys.

Patricia Cronauer

May 11, 2016

I always take my care to Robin Ford to be serviced, they are very friendly and very honest they give you the best price they can. Doug and Mid are awesome always willing to go out of there way to make sure you had a good experience. Thank you for all you do at Robin Ford!!!!!!!!!!!!

Hygiene queen

May 10, 2016

I just purchased my 5th car from Robin Ford . Can't thank Mickey Sullivan and Eric Kane for once again making this an awesome experience

Deborah Liberatore

May 2, 2016

I have always had great service from Robin Ford. Dave and Mickey helped me find the vehicle I wanted at a great price. Great guys to work with very professional. They were very helpful and the process went quick and painless. I recommend all my family and friends to these guys.

angelic21

Apr 18, 2016

I was very pleased with my sales rep. he was very friendly and did a wonderful job, I would recommend this place to anyone looking for a great car/deal. thanks again

dwebb6

Apr 14, 2016

Very Professional very efficient and knowledgeable about the vehicles. The process was smooth and easy and the team was funny and caring and it helps even more that my deal was AWESOME and in my budget . and my car is GORGOUS ....thanks Jamaar and Robin Ford!!!!

dray1970

Mar 31, 2016

Extremely Professional and proficient. The Sales person was knowledgeable and experienced. I would recommend her to all of my colleagues and friends. The buying experience was hassle free.

clinic coach

Mar 29, 2016

Rich was easy to talk to and informative in describing vehicle. Mickey was on top of his game, and sealed the deal. Everyone was friendly and appreciative of purchase. Gave me one example to upgrade with, but did not pressure when discussing my payment decisions.

Harry Nuss

Mar 29, 2016

Eric was great. Never pushed. Was very upfront regarding the vehicle. Followed up a few days later to make sure everything was okay. Would definitely do business with them in the future.

YURA19023

Mar 22, 2016

I HAVE DEALT WITH THEM FOR A YEAR NOW. I BOUGHT MY NISSAN SENTRA LAST YEAR IN MAY AND NOW IN MARCH I JUST PURCHASED MY DODGE CARAVAN. THEY WERE THE BEST. GAVE MY A GOOD PRICE! THE DETAILING JOB ON THE VAN WAS BY FAR THE BEST. RICH WAS SO WONDERFUL. HE REALLY LISTENED AND SHOWED ME THE GREATEST RESPECT BOTH TIMES. JAMAR WAS EXCELLENT AS WELL. WE HAD AN AWESOME CONVERSATIONS ABOUT THE POWER OF THE LORD, FINANCES, RESPONSIBILITIES, GETTING GREAT CREDIT, FAMILY, AND JUST ABOUT EVERYTHING. I'M TELLING EVERYONE FOR GO TO ROBIN FORD!!!!

Bob Smith

Mar 21, 2016

Went to Robin Ford with the idea of purchasing a Ford Escape, but after talking with salesman Eric Kane and getting out a tape measure we realized it was too small for my golf clubs. No problem because Eric worked out a deal on a new Edge which handled my problem and my budget. Great job by the team at Robin Ford as Mickey Sullivan worked the paper work out and got us on the road in no time at all.

Jb111

Mar 18, 2016

Recently I purchased a Ford Edge at Robin Ford.....my salesman John Martin couldn't have been more helpful.....He was courteous, I formative and very knowledgeable.......He knew the car inside and out and answered any and all questions I had. No hassles....no bull......a very very good salesman.....Happy I chose Robin Ford and ended up with Mr John Martin as my salesman...thanks......jb

petrchal 65

Mar 12, 2016

i have been a costumer 30 years buying vehicles and having them serviced there.the staff is friendly as well as professional. always willing to help,explain things and answer my questions.Jules andJim very quick to get paper started once i decided on a vehicle.both were very friendly and did not mind my many questions!they made my over all experience a pleasure.i always have and will continue to recommend robin ford to people in know!

smc1228ataol.com

Mar 10, 2016

Jules was very friendly made me feel very comfortable .and would recommend her to any of my friends. The Team that worked on get me the best rate were very very good. I would come back again.

TD3

Mar 10, 2016

Rich small and jim suydam were two great guys that helped me get into a new truck. And I was just dropping my other truck off for an oil change! Two top notch guys!

cwhite6725

Mar 5, 2016

Went in to dealership to weigh my options on a vehicle trade in and purchase, two short hours later I left in my new vehicle ! Very friendly and comfortable transaction. Would recommend to everyone the service and sales staff here.

jenn1169

Mar 4, 2016

Ms Jules Dixon was very nice and professional. She took her time to show me the best deal that I can get for what I wanted to spend.

ronnie511

Mar 2, 2016

Rich Small was very nice about my new car purchase. I was very satisfied with the financing of my new Ford Focus. I would recommend going to Robin Ford

Red 1942

Feb 28, 2016

2-27-2016Went to Robin ford looking for new my car for my wife ,talk with John Martin ,told him what i was looking for their was no hassle just friendly place.Now wife is very happy with new car Taurus,and very good deal,,

Johnnierock

Feb 27, 2016

John was very helpful today. He was extremely knowledgeable about the Ford Fusion and Ford Taurus. He was able to get us a great deal and didn't pressure us to make a purchase. John was upfront and extremely honest. I recommend him 100%.

dasean2014

Feb 17, 2016

It was a excellent customer service expecially working with John Martin he was patient and very helpful doing the work and helping me get the car that I wanted so bad I recommend everybody that want a new car or a used car come to Robin Ford! and speak to John Martin

Dmooney

Feb 13, 2016

Mickey Sullivan was my sales rep. He was well organized and did not have us sitting around for hours. He was very knowledgeable of the car (a Chevy Malibu) even though it was a Ford Dealership.He answered all of our questions and he was able to negotiate and work within my budget. Mickey actually secured a better interest rate than my own bank..impressive. When I picked up my car the next day I was in and out within a matter of minutes. He actually followed up the next day to thank me for purchasing a car from him. I will definitely send anyone who is looking for a car to Robin Ford and have them ask for Mickey Sullivan.

Bjames

Jan 26, 2016

Robben Ford to me is the number one Ford dealership in my area, from my salesman Dave Adler and finance manager Jim. They both work very diligently together to get me into the vehicle that I wanted. My recommendations from now on is, Robben Ford, and an excellent salesman Dave Adler and a great finance guy Jim.

CrossHatch2000

Jan 26, 2016

Walked in after a brief phone call to the dealership. Jules was a joy to work with, and was ready to show me a number of cars as soon as I arrived. We worked inside my price range and eventually settled on a Sable that exceeded my expectations with a 3 month warranty.Received my new registration within two weeks, and my title in less than a month.

Davis72

Jan 24, 2016

I was welcomed as soon as I walked. Rich Small answered all of my questions and helped me find a cheaper insurance. He was really friendly and helpful, he found me a great car that was in my budget.

Nathen28

Jan 11, 2016

After couple different dealer don't get not good news .. I diced go back where I buy first cars I'm explain my situation..Then I sit down we John Martin he explained me everything about to get new cars he was the best sale person I met ... 100% back to get my son cars next week

david fisher

Jan 3, 2016

Salesman and manager were very honest and forthright. One counter-offer was made following initial offer and sales and management team accommodated my counter offer.

Michael Russo and Rose Cutrufello

Jan 3, 2016

We leased a fully loaded 2016 Ford Fusion from Robin Ford. We dealt with John Martin (the salesman) and Jim (the finance manager). They were pleasant, friendly and accommodating! They answered all of our questions and addressed our concerns, without hesitation. For us, customer service usually trumps getting "the best deal". We not only got exceptional customer service from these gentlemen, but we also managed to get a good deal, fitting nicely into our monthly budget. We test drove the vehicle one day (with all features being explained to us by John) and returned a couple days later (after test driving other vehicles) to complete the paper work (prepared and explained by Jim) in less than an hour. This was a positive experience all around! We highly recommend Robin Ford and John/Jim!

jwahl

Dec 28, 2015

My wife and I stopped in Robin Ford to meet with a sales rep, Rich Small, who she dealt with before. We came in with what seemed like an unthinkable idea and gave him little to work with. Rich managed to make everything we needed to happen and we walked out of there extremely happy with the cars we wanted. All of the guys we dealt with and met there were great. I've been in and out of several dealerships in the past and this was by far one of the more enjoyable experiences I've had. Not to mention, Rich made the whole thing seem stress free. I'm glad we stopped in there and they'll have our business as long as we are both able to drive. Thanks!

Revgrif62

Dec 24, 2015

John Martin greeted me with a smile and a handshake he went right to work on what I was interested in. Love you much John

Beth&Jake

Dec 20, 2015

Michele first helped me online when I inquired about the pre-owned 2014 Mazda CX-5. We set up a time for 10:30 AM on a Saturday, and when I got there, she referred us to Jules. Jules didn't beat around the bush. She quickly got us the keys to the Mazda, and, for once, I didn't mind having the car salesperson ride in the car on the test drive. She told stories and talked to us like we were actual humans, while not straying too far from talking about the car. She really made us feel comfortable, and she was willing to help me get the best deal possible. Even though it wasn't a Ford, she showed me all the features and helped me picture myself driving the car super easily. She wasn't pushy in the slightest and seemed to really care about what I wanted. She let me ask the questions and was polite and respectful throughout the whole thing. She is also really friendly and funny, which didn't hurt one bit. The insurance broker they deal with is a huge plus, as well. I didn't think I would get a car that day, but I couldn't help it once Jules started working her magic. Thanks for everything, Robin Ford!

cargal Lori6969

Nov 5, 2015

Because the service was impeccable awesome. I couldn't have asked for a better salesman. Rich Small is definitely a man of his word. Awesome

Scion

Oct 27, 2015

This was the best experience I have ever had shopping for a car. My appointment was at 1:00 pm and I was out of there by 2:30 pm with my new car!!!! My salesman Rich was so professional, very quick and very friendly. I would strongly recommend anybody thinking of buying a new car to definaltely go to Robin Ford. The entire staff was great!!!!!! I love my Scion that I purchased. Once again thank you Rich for all your help!!!!!

kimladley

Oct 23, 2015

I just purchased my new car at the Robin Ford and I cannot say enough about my salesman and the staff. They were great. They really worked hard to get the deal that I wanted.

Furfacemom

Oct 19, 2015

I went in for service on my Ford Focus 2013. I left with a new 2015 Ford C-Max. I wasn't expecting this but I am not unhappy about it. I am recently widowed and my husband always wanted me to be safe in my car. So when I got a recall on my Focus I became nervous. I wandered into the show room to just look (my sister just got an Escape) and looked at the Escape. That is when I met Jules Dixon. She was great. Took me for a test drive and then before you know it I was trying to get an Escape. That didn't work out, monthly payment to high. So Jules said how about trying the C-Max. Well let me tell you, I couldn't be happier. Every time I get graded on my braking skills and see how much I am saving on gas, I shout for joy. Thanks so much for making me feel safe and happy.

Blockman

Oct 16, 2015

Looking for a car for our daughter and keeping it a secret from her was no easy task. John and Dave did a great job helping us find a car that fit our needs and kept us in the price range that we wanted to be in. We were offered many choices of cars, upgrades and warranties but they did not try to push us into anything that we didn't want. When we came to pick up the car they had balloons attached to the mirrors and helped make the surprise even better. The final paperwork was done fast and the overall experience was an A+.

Navy Chief

Sep 18, 2015

This was the 27th Ford we've purchased from Robin Ford since 1966. Our salesman, John Martin, was great, he handled all the details, no pressure at all to buy, We had some wait time while the paperwork was being finalized, we had some good conversation with John, we will recommend him to friends looking to buy a new Ford. Oh yeah, they gave us a GREAT deal on our Fusion. We really felt like we were treated with respect as very long time customers.

Sarabean166

Sep 16, 2015

I walked in explained my situation to John and he worked with me to get the vehicle I needed. He was patient and understanding. It was an all around great car buy experience. Thanks Again John!

Sabah

Sep 2, 2015

Everyone was great and delightful. I worked with John Martin, he was very patient and professional. If you need a car, this is the place you will want to go to.

Dave cleary

Aug 29, 2015

The experience was great. Very friendly and helpful. Rich was an excellent salesman and made the process very easy. I will not hesitate to recommend both RICH and Robin Ford to everyone.

blinkklown

Aug 2, 2015

I called the dealership and told them I only had 3 hours before I had to be at work and the response I got was "we can have a deal made in less than that" and they weren't kidding. Michele Harlan set everything up for me. And she passed me off to the fastest dealer in the east. Jules Dixon was waiting at the door for me to walk in and we got right to business. We took a test drive, talked about all the great features of car ( 2015 fusion se, the car she also owned), and she was incredibly easy to get along with. In the first hour I had already test drove the car I wanted, had my trade in appraised, and the paperwork basically finished. Speaking of paperwork, Jim Suydam was on top of everything. It was the fastest contract signing I'd ever been through. He knew I needed to get to work and he wasn't going to let me be late. Great people. Great experience. I would absolutely recommend this dealership to friends and family. I think I was finished and driving off the lot in under 2 hours. Of course I needed a little time with Jules so she could show me all the bells and whistles. She was awesome. To the point, beyond educated on the product, and honestly a real pleasure to talk to. This was not your typical car saleswoman just trying to get a sale. And Jim even hooked me up with his remote start installer. The guy even comes to your house to install it if you want! All around this place was great. AND WHAT A GREAT CAR!!!

Marti O

Jul 16, 2015

Mr. Mickey Sullivan was prepared to let me test drive three vehicles on a Saturday afternoon. I settled on the 2015 Ford Escape Titanium. He had to find it for me, but did! It is a beautiful ruby red with tan interior and has all of the features I wanted in a new car. I picked it up on Wednesday after work. The dealership gave me more than I expected as a trade in for my 2006 Ford Freestyle. This helped me get what I wanted but stay within my car note budget. I also purchased the extended warranty. I haven't done that in the past, but wanted to be sure all of the new electronics that have come out were covered. Every member of the Robin Ford Team that I met was friendly and courteous. I would definitely refer anyone to them to purchase a vehicle.

Mini Cooper

Jul 8, 2015

I wouldn't suggest or refer anyone to buy a car from Robin Ford dealership in this life time. I have been sucked into their scam. I purchase a Mini Cooper November 2014. The red Flag should have been when I purchased the car and the car had old inspection sticker 5/2015. They never reinspected the car after they sold it to me. Five days after I purchased the car the gear shifter wouldn't let me put the car in park gear. Four months after I bought the car, the car wouldn't go into the park gear or the reverse gear, the only way I could park my car by putting it in neutral gear along with the emergency brake. Now keep in mind When I bought the car in November 2014 my inspection stickers on my car is saying 5/2015. And not to mention there must have been a short in the computer system but they say that they did an inspection on my Mini Cooper The check engine light fades in and out must been a short. When I went and got my own diagnostic test not only was my car gearshift is not working, but the engine cylinders are shot. I wouldn't suggest anyone to buy a car from Robin dealership because, don't no dealership sell a customer a car and six months later the car is no good. I was sucked into The Robert Ford scam because they sold a vehicle that has 101 problems and they didn't want to invest the money to get the Mini Cooper fixed the proper way that's why the vehicle didn't have Upto date inspection stickers on it. Now they are trying to stick me with all the problems and the cost. I have contacted the consumers Attorney General in this situation which is way too much. So my lesson is I would never refer or suggest anyone to deal with Robin Ford for in any matter in regards of buying or leasing a vehicle because you just might get scammed!

Tom2015

Jun 6, 2015

my experience with robin ford was great. I recently purchased a 2015 Ford Escape with no hassle at all. The staff is great. They are friendly and know their product.

roy2meghan

May 31, 2015

I was desperate for a car. Eric was great. I talked to him before I got the car to make sure I was pre-approved. I was and made it there and had my new car within an hour. Eric realized my situation and helped. It was awesome to have an experienced salesman who was so great. Plus, I got a great deal.

Cesar c4

May 30, 2015

A had a very good experience buy my ford escape thanks to Jules Dixon she is very professional and she will work whit you budget

SouthwestJim

May 30, 2015

Jules and Jim helped me purchase this car with a lot of ease. I scheduled a time to meet for a car and I was a bit tardy. They did not give me a hard time over that. They ensured my purchase was hassle free. I would absolutely recommended this dealership. -James

PRomano

May 28, 2015

If you're considering a Ford vehicle from this dealership make sure they explain the difference between a recall and a service action. Big difference. Real big difference that you may want to get in writing. Wish I had but I guess I had to learn the hard way.

CollinsFamily

May 26, 2015

Michele helped my husband and I find exactly what we were looking for via internet and handed us over to Mickey when we arrived for our appointment at Robin Ford. Mickey picked up right where Michele left off! We test drove our new Escape and signed the papers soon after, with no surprises! We left with a brand new Ford Escape exactly in the price range we wanted. Thanks Michele, Mickey, and Robin Ford!

ptesche

May 12, 2015

I am giving the sales staff an excellent rating do to the quick turnaround on the sale, friendly staff, and the competitive pricing. Julie and Jim worked as a professional team, I would recommend this dealership to my family and friends.Pat Tesche

angeldiben

May 11, 2015

Over the last month or so I have been test driving different cars and casually shopping. Robin Ford had me at ease and worked with my budget. They found me what I was looking for. The whole staff was friendly and amazing. I even had a tutorial on the car. Highly recommend!!!

Jimbo92

May 3, 2015

the staff was very friendly and helpful. the prices were much more reasonable than other dealers i visited. they staff was very patient with me because i was a little nervous since this was the first car i ever purchased. they worked with me and helped me to reach a price that was within my budget.

Cem420

Mar 25, 2015

It's been quite a while since I've had to buy a new vehicle. Working with Dave Adler was amazing. He made me feel like he really wanted to get me into the right car for me, not just to make the sale. He worked with me and his staff on pricing for the best financing deal possible, again making sure I was satisfied. Because of my experience with Dave, I will definitely be sending more business to Robin Ford and to Dave especially. Thank you to everyone!

alanda smiley johnson

Mar 11, 2015

I recently brought a Ford Fusion. I was so excited once I found out I was approved. Jules Dixon and Jim Suydam picked out the perfect car for me. It's the right size and the pricing was in my budget. The staff in the dealership were friendly and the experience really made me feel welcomed. Thank you so much. I would recommend Robin Ford 100 N Mac Dade Blvd, Glenolden, PA 19036. Please ask for Jules Dixon and Jim Suydam. I know anyone on their team would be helpful.Alanda

tonx4908

Mar 9, 2015

I had a great experience taking a lease to term (from another dealer may I add) and getting into another 36 month lease for a 2015 explorer. The service was friendly, the pricing was clear, and the entire lease end/new lease process took just over an hour an a half which was awesome. I recommend Jules in sales and Jim in finance for anyone looking for a new Ford.

JAB the fisherman

Feb 21, 2015

Robin Ford has been my place to go for more years than I care to remember. The service has always been outstanding. In several emergency situations, Steve and the other service personnel could not have been more helpful. They can be counted on to find a solution. I can imagine dealing with any other dealership.

Lin

Feb 19, 2015

Bought a Ford Fusion in 2012. Had a great sales experience. Always have a pleasant, professional experience in the service department.

mike stevens

Feb 19, 2015

everyone was so helpful, polite and courteous diagnosed my problem in no time

Terry

Feb 19, 2015

No problems will be back and intend to buy my next car there.

MBascelliJr

Feb 19, 2015

I recently bought a truck from Robin Ford. My experience with Eric Kane was awesome! He really jumped through hoops for me to get me into the vehicle that I desired. Thanks for the tremendous experience and I would do business with this dealership and employee again!!

Silver Raptor

Feb 18, 2015

After being disrespected at Springfield Ford and not being treated with customer service I decided to go to Robin Ford and treated me lIke I was one of there own. I would recommend this service dept to anyone!! Keep up the good work

bill

Feb 17, 2015

They help me out very well. They list to what I was looking for and did not try to sell me something I did not want or need

onetoteach

Feb 16, 2015

Jules was amazing...I love that she made my car buying experience so easy and i feel I got the best deal ever. Her and Jim Suydam made the purchase of my Lexus a dream deferred....

leahysx4

Feb 13, 2015

Im my experience,if you are a woman,you should always bring a man with you whenever it has to do with cars, bc most men think they can get over easy on women. this is just a generalization. On Monday February 9, 2015 I walked into Robin Ford of Glenolden,with no intention of leaving with a car,bc I was alone. Well what happened after i got in there,changed the way I felt about men thinking women can't think for themselves. I can thank Dave and Jim for that! I was treated with respect and not just a woman who can't think for herself!! These two men made sure I was well informed every step of the way. The whole process was really,worry free. I felt extremely comfortable asking question and getting honest answers. I left there with confidence that I got a car that was just for me. Dave and Jim are to Thank for that. Thanks guys! you Rock!!!!I will make sure and tell anyone who is in the market for a car to go to Robin Ford of Glenolden.

lorioshort

Feb 11, 2015

I had a wonderful experience at Robin Ford!! Jules was extremely helpful and very knowledgeable!! Not only was I impressed with her professionalism she was funny and made me feel right at home. I definitely recommend going to Jules for your next car purchase. Thanks for the Jeep :))-Lori

ran

Feb 11, 2015

Let first state that I am not the easiest customer to work with. I do my research, maybe more than most people. I walk in to the showroom with my folder containing price comparisons between Edmund's, KBB and other company's for both the new car and my trade in. I know what I want and how much I am willing to pay. Since I never "need" a car, its always I want a new car, I have no problem walking away from a deal. Now with that being said, dealing with Mickey, just made the overall experience a walk in the park. The whole transaction went very smoothly, no back and forth on the price, for either car. He never pulled the "I have to talk to my manger" trick. I dealt with one person, him. Since the car I wanted, the way I wanted it, it had to be order. Mickey kept me advised thru the whole ordering and delivery process. When I picked the car up, he had all the paperwork ready, I just had to sign and drive. Now that was really nice. I had ordered molded splash guards and when I asked how much for them to install, he's answer was perfect, no charge. Now that is a awesome salesman and an awesome dealership. Would I recommend both him and the dealership, in a heartbeat. Would I buy from them again, already planning on it in 3 years. So be smart about it and do yourself a big favor, go see Mickey for your new car. You wont be disappointed. The reason for not giving all 5 stars is simple, nobody is perfect but they came close.

Jack

Feb 10, 2015

Working with Eric Kane was my best experience ever while buying a new vehicle. Not only was my experience awesome, I appreciated the fact that there was no haggleing back and fourth. Eric made the deal quick and easy.

Rachel

Feb 8, 2015

I had a great experience buying my first car with Robin Ford. Rich Small and Jim Suydam were a pleasure to work with and very knowledgeable. They made by car buying experience fun and stress free and did everything in their power to get me the right prices I was looking for. Robin Ford definitely went above and beyond to get me in a great dependable car and even went as far as entertaining my not so patient 3 year old. I would without a doubt recommend Robin Ford to friends and family.

Dave

Feb 5, 2015

We have been customer of Robin for over 30 years. Time to look at a new or newer used car. The Service Manager, Steve LaMonaca suggested - pick out an used suv he would go over it and use it for a day. We did come in to look at used Escape's, road tested about 4 including a new one.Rich Small was our sales representative, he was so well versed in the specifications and how to operate the Ford Sync system we knew we were going to buy the new Escape. We looked at all the new ones but wanted the lighter interior which was not in stock. He said wait a moment and called another dealer and within 40 minutes the very Escape we wanted was at Robin Ford. We now own that vehicle.By the way, if you need any training on the Sync System Rich is the one to ask. While we were there he guided two owners with there system. He said call me or stop if you need any help.Robin Ford is not a large over powering dealership. They do Take very good care of there customers. We have had all our cars serviced with them, they stand behind the work they do. One time our Explorer had a starting problem, they replaced a part, a day later we had the same problem. They again found and corrected the problem, refunded our money for the first service call - Now That's What I Call An Outstanding Dealership....Great Job Again......Thanks

toni

Feb 3, 2015

I had been contacted by several Ford dealers, but because of their being consistent in contacting me, I chose Robin Ford. I would and will recommend to anyone in the market for a vehicle. Eric and Jim were extremely professional and friendly. I enjoyed my buying experience!!!

Patrice

Feb 2, 2015

Robin Ford I would like to thank u for your great customer service u provided Me n my fiance with. I've had the pleasure of meeting with Jules Dixon. She provided us with exceptional customer service. While we waited (which wasn't very long) her team assisted her as well. My fiance and I were very SATISFIED and treated with RESPECT and had her undivided attention.

train263

Feb 2, 2015

Jim and Eric were a pleasure to do business with. The atmosphere was comfortable. I will recommend them to family and friends in the future.

Mr. Smth

Feb 1, 2015

We bought a new vehicle from Mickey Sullivan last week. It was the best dealership experience we ever had. We went to Springfield Ford first and walked the lot for 10 minutes and nobody even came out to help us. Then we went to Murphy Ford and their salesman was so rude on the test drive that we left ASAP. Then we went to Robin and had the most pleasurable experience. Mickey brought the Escape up to the door, he made sure the car was warm before we got in... very nice touch. He explained all the features of the car and explained the warranty and extended warranty options too! Mickey was so nice and not pushy... he really is a true professional, making sure his customers were happy 100% of the time. When it came time to negotiate the deal, the Sales Manager, Ben Snyder, came over to us several times and explained our financing options, along with offering us coffee and water several times... always making sure we were comfortable. He couldn't have been nicer and easy to negotiate with. When it came to the paperwork, Jim Suydam took his time and explained everything and make sure we were taken care of along the way.

Mr. Smith

Feb 1, 2015

We bought a new vehicle from Mickey Sullivan last week. It was the best dealership experience we ever had. We went to Springfield Ford first and walked the lot for 10 minutes and nobody even came out to help us. Then we went to Murphy Ford and their salesman was so rude on the test drive that we left ASAP. Then we went to Robin and had the most pleasurable experience. Mickey brought the Escape up to the door, he made sure the car was warm before we got in... very nice touch. He explained all the features of the car and explained the warranty and extended warranty options too! Mickey was so nice and not pushy... he really is a true professional, making sure his customers were happy 100% of the time. When it came time to negotiate the deal, the Sales Manager, Ben Snyder, came over to us several times and explained our financing options, along with offering us coffee and water several times... always making sure we were comfortable. He couldn't have been nicer and easy to negotiate with. When it came to the paperwork, Jim Suydam took his time and explained everything and make sure we were taken care of along the way.All in all, we are very satisfied with Mickey, Ben, Jim and the rest of the Robin Ford staff who went out of their way to make sure we didn't feel pressured or uncomfortable in any way. These guys aren't car guys, they are true customer service professionals! We highly recommend Robin Ford to anyone in the Philadelphia area...

NicholasT

Feb 1, 2015

My in-laws got a great deal on 2 mustangs they purchased in 2009 from Robin Ford so when i decided to purchase a new vehicle this was the frist place i thought to go. Mickey was extremely helpful and knowledgable in finding me a car that fit my budget and needs in everyway. No doubt myself and my family will be returning to Robin Ford for our next vehicles.

Disatisfied Consumre

Jan 31, 2015

On Friday 1/23/15 I purchased A Ford Escape from Mickey Sullivan at that time a gave great review. Now I wouldn't even give him the time of day. Six days after my $20k purchase the check engine light. I looked up to check the oil sticker in the window only to see that it was due. The car was turn I to the dealership in 10/14. I came to found out the one of the GM(s) had used the car as a demo for 3 months and put on 4k miles. Information that Mickey advised me afterward they aren't required to disclose. I stated and later denied saying things are to be expected when you buy a used car. Be for I brought the car they referred to it as pre-owned after I singed now they refer to it as used. Since I could not longer trust Mickey I asked to speak to the GM that used the car. He said he forgot to check the oil sticker when he returned the car and I guess the mechanic that checked the car out also for got. As far as the engine light goes he also stated things happen when you buy used. Well, I took my car in today for the oil change they paid for and found out the engine light was do it a valve sticking. And they did not have the part. I was given a rental and the car is suppose to be done Monday. While I was there I spoke with Ben Snyder GM, an arrogant man wit zero interpersonal or customer service skills. I request a call back from the owner on Monday. When Ben Snyder handed me his business card he said make sure you spell my name right (it's printed on the card). example of this man's professionalism The good news is that I did identified to polite professional employees Jim Suydam and Rob Worrerell. Rob was very polite, empathic and professional. He could teach Ben Snyder a few things about Customer Service and professionalism. All I wanted the to be treated with respect, All I wanted was to be treated with respect, have the car fixed and ensure the future consumer don't encounter the same over-sights and treatment I did. Jim you were pleasant and understanding, Rob The should put you in charge of Customers and training. Ben, you need to get over yourself, learn to treat customer's with respect and loose the sarcasm. I hope the owner calls so that I can personally provide him feedback On the two employees he should coach and develop and on an EXCELLENT PROFESSIONAL (Rob) who should handle customer interactions because he has what it takes to keep consumer in the Robin Family

Noah H.

Jan 29, 2015

I would like to start by thanking our salesman Michael Sullivan (Micky) and the sales manager Jim Suydam. They were amazing to work with and did their best to provide me and my family with a great vehicle purchase experience.I was referred to the dealership by a trustworthy friend who had wonderful things to say about them. At first I was skeptical, as I usually am with car dealers, but made the 1 1/2 hour trip from my home in Lancaster, PA to Robin Ford. I am glad that I did! They exceeded my expectations and I came away with a better deal than I had been offered locally.I love my new 2014 F-150 XLT! Thanks Micky, Jim and Robin Ford!

Louise

Jan 27, 2015

This dealership was excellent to work with. I would definitely recommend Robin Ford to anyone who is interested in purchasing or leasing a car. My overall experience was great.

micadroz

Jan 26, 2015

Today January 26, 2015 I purchased my first car at Robin Ford! I had the best experience with such kind customer service. Not only did I feel like I was taken care of by such great employees, I also felt comfortable in making my decision. Rich who was the Salesman who helped me was awesome! From the moment we walked through the door he reached out and was willing and able to help me purchase my first car. He was very kind and was in no means pushy. This was my third dealership in just two weeks and the reason why I didn't purchase from somewhere else is because they were to pushy and didn't seem like they were looking out for my best interest. Rich did and that is what made me feel so comfortable purchasing this Chevy vehicle from Robin Ford. Even with the big snow storm coming Rich and Jim put the time in to help me complete my purchase. Rich and Jim both were very patient with me and did such a wonderful job in sending me home in my new car! I definitely recommend Robin Ford for their great selection of cars, and even greater customer service!

colemans714

Jan 17, 2015

We leased our second car here because they were pleasant and not pushy. Rich Small really worked with us to get us what we wanted. Jim in finance had all of our paperwork completed in a quick and timely manner which delighted us. We highly recommend Robin Ford! Great overall experience.

MikeH

Jan 16, 2015

My experience could not have been better. I shopped for two weeks at four other Ford dealers, and obtained the best price at Robin. Best of all, the salesperson and sales manager made me feel like a valued customer. Highly recommended!

wassr1956

Dec 27, 2014

sold my wife a used car and found out they did nothing to the car. they did not check it at all. my wife brought the car back to them and they laughed at her.

Rich

Dec 21, 2014

First visit, very pleased with service and results and pleasant work staff. Will be back .

shane

Dec 17, 2014

polite staff, fast service, and they always have deals/coupons for their customers. ive been coming here for years and have no plans to change that. sign up for their emails and you'll save everytime.

Candy from Collingdale

Dec 16, 2014

You are always treated well. They know your time is valuable and try to get things done as quickly as possible. I'm glad a purchased my car here and have been taking it here for repairs ever since (a few years).

cvfiesta

Dec 16, 2014

The sales person was very friendly and went over and beyond to get me a new car that I really liked. The whole process took a little longer than I thought it would, but I never bought a new car before.

E. Kirshner

Dec 16, 2014

Treated like family with every visit. Steve LaMonaca's Service Department is first rate and unbeatable in every way. Wouldn't go anywhere else to purchase and/or lease a vehicle and certainly wouldn't use another service department. First class business.

Eddie

Dec 16, 2014

Very pleasant and knowledgeable service staff. Would highly recommend.

John C

Dec 16, 2014

Never a problem in the service department, everyone seems very friendly & helpful, & if I wait for my vehicle it always seems to be done in a timely manner. We leased a vehicle in 2013 & had a very good experience, we will definitely be leasing again with Robin in the coming year!

LGD

Dec 16, 2014

I ALWAYS FEEL CONFIDENT DRIVING MY OLD 2002 FORD TAURUS WHEN I KNOW THE MECHANICS AT ROBIN FORD HAVE PROVIDED THE SERVICE. I AM ALWAYS ON THE ROAD VISITING FAMILY AND FRIENDS, AND NEVER BREAK DOWN. THANKS FOR THE CONFIDENCE. SINCERELY, LYDIA G. DAMBRO

Lou from NE Philly

Dec 16, 2014

Robin Ford is by far the best I have ever experienced. They will bend over backwards to see that you are completely satisfied . Sales people are knowledgeable and helpful. Service people are professional and respectful. Buying my truck and having routine service on it at Robin was a refreshing departure from the impersonal treatment I was used to from other dealers.

Pauline

Dec 16, 2014

I have bought my last three cars from Robin Ford. They are a small dealership and give excellent customer service. They take the time to care for your needs in whether buying a car or having your car serviced. When I purchase another car I am buying from them.

RobertE

Dec 16, 2014

My wife and I have purchased three cars from Robin Ford. We actually purchased two of them at the same time. Our sales experience has been wonderful and each time it is time to get our cars serviced, it is always a pleasant and fast experience. The service staff is always pleasant and they greet us by name. The cost is reasonable and they make sure our cars are returned to us very clean. I would purchase from Robin Ford when the time comes, and they are the ONLY dealership that services our cars.

The Judge

Dec 16, 2014

Steven LaMonaca and his team are totally competent, helpful and customer oriented. I would bring any car to them for service not just my Ford Explorer or my wife's Ford Focus. When you buy a car at Robin you get a great deal. When you service your car through them you get service you can rely upon. Thanks to Steven and the crew!

TRF D.H.

Dec 16, 2014

Be back if i come back I'm happy. There are other dealers out there and that's how I ended up at Robin.

Brian Keating

Dec 15, 2014

Great service and Great peoples!!!! Had a great experience and couldn't ask for better service!!!

GH

Dec 15, 2014

I have been bringing my Ford Taurus to Robin Ford for service for over 15 years. They have always been courteous and reliable. My hat goes off to the service people.

GLM...a very satisfied customer

Dec 15, 2014

I have been purchasing my automobiles at Robin Ford for many years whereby all of the drivers in my household have had 1 or more vehicles at any given time. I drive many miles to do so although I have other dealerships closer. The sales department is second to none with Richard Small most recently helping my daughter obtain her first car. He made her feel special, important and went out of his way to ensure our ultimate satisfaction. The service manager, Steven LaMonaca, met us that night and likewise assisted in the process. Over the years I trust my cars service to no other departments as they not only service the vehicle, but go out of their way to follow up to make sure the job was done right. The entire service department is exceptional. A strong work ethic is trickled down from Harry, the owner, to his entire management team and employees. Thank you.

Mike Barrett

Dec 15, 2014

Good fast service in and out yes will use again. When im ready to buy a new car will go here.

RobertH,

Dec 15, 2014

Been happy dealing with Robin Ford after having bought my 5th vehicle there.

Sarah

Dec 15, 2014

Excellent customer service. I got a very fair deal for a new car and they really worked with me and continue to follow up on any service I have done (which is reasonably priced and well done) or to thank me for my business. Very happy I chose Robin Ford.

Tim P

Dec 15, 2014

Great service, good people that treat me like family.

lmb2055

Dec 2, 2014

Basically I leased my car here because they were nice. I liked the car too which is a plus, drove away with a car I didn't expect, but I was satisfied with the lease. Everyone at the dealership was low key and really nice. No slick salespeople trying to high pressure you.

lynwerner

Oct 20, 2014

This was a great day at Robin Ford! Took in two cars and came home w/exactly what I wanted! A brand new 2015 Fusion! Can't beat that, huh? My salesmen were spectacular and worked w/me every inch of the way! And w/me, they DID have to work!!! There was a lot involved since I had two cars to trade in, an existing warranty to deal with, as well as insurance and they handled everything very efficiently. I was very pleased with the service they rendered.

cmbretail

Sep 27, 2014

I needed an oil change. Rob let me know that a special was available with the oil change which included tire rotation, fluids check, brake check, etc. Although I don't drive much, it is good to have had that mini inspection for peace of mind and the cost was reasonable.I was recently out of town and my car became undrivable. I had it towed to a local Ford Dealer expecting the same great work product. They fixed the immediate problem but the car didn't drive right. The work was sloppy. Upon my return, I took it to Robin Ford and they made the adjustments and my car drives right and I feel safe driving it.

jay1970

Sep 24, 2014

My husband and I came into the dealer and we were greeted by the biggest, friendliest, smile we have ever seen when car salesmen are involved and it just so happened she was a woman! Jules listened to our wants and needs and sure enough picked out the perfect vehicle for our family. She answered all of our questions and made the entire car buying process a wonderful experience. You have forever customers in us.

hagey428

Sep 23, 2014

Wife and I drove 2 hours to look at vehicle listed on internet. The vehicle was exactly as described and we were able to make the deal with no sales pressure. Would buy from them again.

sillyjilly1227

Sep 22, 2014

Jules was an outstanding sales rep who helped me find the perfect vehicle. I love my Ford Edge and credit Jules for paying close attention to what it was that I was looking for in a car. She was a lot of fun and made the whole process from start to finish, easy and painless. Jim explained everything to me regarding financing so that I left feeling confident in my purchase. Thanks again for a great experience!Jillian Cleary

beverly.hudsongresham

Sep 20, 2014

Jules is by far an excellent sales rep. She was pleasant helpful and honest. I would recommend her to all my family and friends that are ford people and the one the are not. Bless you Jules you are the best. Jim Suydam was also a top of the line finance person. He was friendly honest and extremely pleasant. Im looking to work with both of them again.

Mom382011

Sep 19, 2014

All of the employees here are super friendly, helpful, and one I find the most important HONEST!! They are working hard not just to sell u a car but to build a long term relationship that makes you want to return. We have nothing but great service and quick service, when needed for our truck , so I am sure that will continue with our new car as needed.

mgood38

Sep 9, 2014

Robin Ford is the best Ford Dealer in the area by far no one comes near them .The sales staff is number one in my book , and the Service Department is one of a kind you can't match it ,Service Manager Steve Lamonaca And Shawn can't do enough for you to make your time at Robin Ford A pleasant and happy time looking for real pros they are wright here you don't have to goany further . Milt Goodman Satisfied Customer

TheHills2

Aug 18, 2014

So 52 days ago my husband Doug and I had the pleasure of meeting Jules who assisted us in our sale of Doug's well deserved 2014 F150~ We couldn't say enough about our experience with Jules then and same for 3 days ago when we returned to just say Hi and was greeted by her beautiful smiling face and a hug~~ Doug was at the sales desk talking about his F150 when I decided to just take a walk around all the cars, I asked Jules if she could walk with me and she sure did~~ Well when we returned Doug asked if I saw anything I liked, my response was of course but I love my Ford Edge, Doug then suggested I test drive the new Explorer so I did and the rest is history~~ Love my new Explorer but I must say if it wasn't for Jules, Jim Suydam, Erin Oberholzer I don't think I would love it as much. The ease into the new transaction is remarkable how the 3 of them handle everything.... I would also like to say that Rich Small another sales associate is one of the nicest men around.... Thanks Robin Ford you truly are the definition of PERFECTION when it comes to your employees ~~~~~ Kim and Doug Hill

1auntiecat

Aug 11, 2014

Jules the best best car salesperson that I dealt with. To say she was nice and helpful is a understatement. She helped us decide what to do and was so helpful. All the salespeople should be like her. Jim was just as good. They both made buying a new car a good experience.

6105347420

Jul 13, 2014

I do not go to a dealership to buy a car, I allow the salesperson to attempt to sell me a car. Dave did just that, he was very friendly had all the answers that I needed. he showed me several cars that I was interested in and once I made up my mind on an escape he worked with me on the price until I was completely satisfied. Dave did a great job selling me a car. Jim Suydam the Sales and Finance Manager did a great job of explaining all the information necessary. I wanted remote start installed and Dave had it done while I waited. I felt the whole experience was well handled by all of Robin Ford personnel. Thank you all.

mllley

Jun 28, 2014

From my first contact online with Erin, the entire process of purchasing a car was perfect! All the personnel at Robin Ford are knowledgeable, efficient and friendly! Jules Dixon assisted me upon arrival. She made me feel comfortable, answered all of my questions and most importantly, there was NO PRESSURE! Jim Suydam processed the paperwork, in what felt like to me, record time! I can not praise this dealership enough! Robin Ford has a new customer for life!!!

bridgetlagasca

Jun 25, 2014

Jules found a great first car for me in my price range and Jim Suydam made it possible to get me an affordable payment plan. It was a bit of a wait, but they had excellent customer service. I was very pleased with the people that worked with me and will definitely recommend robin ford.

sally

Jun 25, 2014

I have no complaints with the service they provided. They were both very helpful, informative and overall very nice men. They walked me through the process with ease.

TheHills2

Jun 25, 2014

This is our second time with this dealership~~First time was in 2010 when I bought my Ford Edge which by the way "I AM STILL IN LOVE WITH" ~~ At that time our sales and finance manager was Jim Suydam which again we had the pleasure working with~~ My only regret is that I had not written about him back then~~ Jim is beyond what a Manager title holds~ Jim is also very friendly not stuffy and truly cares about his clients~~ Jim goes above and beyond his duties. I say this because Jim explained when we came in which was 5 PM that he would work on our papers when time allowed due to the fact he was working with other clients as well as delivery coming in. We totally understood and told him to take his time we would never go to another dealer and he could work on us the next day, which in fact he did. ~ Jim called at 11 AM the next morning to let us know he was working on our deal and would contact us within an hour or two, which is exactly what he did~~ In the meantime let me go back to the first day after we spoke with Jim and submitted our paper work, Jim introduced us to Jules Dixon who would be our sales rep, and what I saw in Jules was a BEAUTIFUL RAY OF SUN, FULL OF SMILES, AND MORE THAN EAGER TO HELP AS WELL. What we have experienced in the two of them was more than them making a sale to profit on. They are two of the kindest people we have come across in a long time~~ I could write forever about Jim and Jules but I am sure you get the entire picture. WE THANK YOU SO VERY MUCH for employing such wonderful caring people. My husband and I are thrilled with his new 2014 F150 and know that we will be for years to come. My husbands F150 of 24 years with 255,000 miles that still works like a charm sits in our driveway as a reminder of how TOUGH FORD REALLY IS~~ And why we would NEVER drive any other vehicles. Thanks again until next time ! Sincerely, Kim and Doug Hill

dmalesky

Jun 20, 2014

Jim Suydam was 98% involved in successful sale of '14 Fusion LE Hybrid. Jim's qualities: patience, informative, friendly, professional, cooperative, excellent listener, energetic, precise and knowledgeable.

concreteballoon

Jun 10, 2014

The service was wonderful and the experience was overall very pleasant. The employees were very friendly and I would recommend Robin Ford to anyone who is looking to buy a car.

Sarah Gallagher

Jun 2, 2014

This was the best car buying experience I've had by far. Everyone was flexible, fair, professional, and truly customer service oriented. Thank you! Love my new car!

Fjorjanak

May 27, 2014

Jules was wonderful to work with. I walked in early afternoon just to do a quick test drive and told her that I was strapped for time and she was very accommodating. I came back later that night to buy my car and requested her because I loved the service she provided for us. She was very knowledgable and very helpful answering all our questions.

Trishcaba1

May 16, 2014

I was not sure what I wanted but when I first walked in the door Jules approached me and it was all good. I thought at first I would feel uncomfortable with a woman helping me but it was a great experience. She should me so many different was to go in my price range. She worked very hard on that situation. I was not a easy task. We went back and forth with leasing or not but I wanted to own. Now we got Jim involved to make this happen. After a few times with Jim and Jules I went home with a new Escape. She was great. They walked well as a team. So everyone go to Robin Ford and ask for Jules.

Larbil

May 3, 2014

Rich was very helpful. He made the whole car buying experience very pleasurable and easy. Both Rich and Jim were very professional. I would definitely recommend Robin Ford.

jonathanslosser

May 2, 2014

I had a lease end coming up on my 2012 Fiesta that I had leased previously from Robin Ford. Much like last time Mickey helped me get the deal that fit into my budget and Jim was very helpful in the filing of my new lease and terming the end of my other lease. I always recommend anyone looking for a car to these guys.

Jdelcasale14

Apr 25, 2014

I recently purchased a 2013 Ford Fusion from Robin Ford in Glenolden. Everyone at the dealership was very nice and I was able to find the car I wanted without any problems. They made the process of buying a new car very east for me and I would recommend anyone to buy a car from Robin Ford.

Red59new

Apr 21, 2014

It was Good Friday, April,18,2014 and a very good Friday for me. Rich was very friendly and not in a Salesmen kind of way, meaning he cared about me as a person and what would be the best for me, then just selling/leasing just another car. He and Jim Suydam ,very firendly, found that if I leased ,it would be a better oppurtunity for me in many ways. Rich was friendly and totally prepared with the tons of paperwork for the lease. I enjoyed my expierence and felt great about being a Robin Ford Customer for the 4th time .

tyler2002

Apr 10, 2014

Our dealer Mickey Sullivan was friendly and professional and answered all our questions and we would recommend him and are very happy with our purchase.

cdavis1126

Mar 26, 2014

Everyone was so friendly and more than willing to help me get where I needed to be in order to drive out of there in a new car! Thank you all very much! Christine

LAbel84

Mar 26, 2014

This was my first BRAND NEW car that I bought, and I want to thank Kyle for making it an exceptional experience. He was very nice and personable, and the way he used small talk, also made me feel like he was more of neighbor than a salesman. He is new to the dealership, but I thought he did a great job! MY family has been using their dealership auto body services for at least the last 15 years or so...and I have been for the last 4-5 years by learning the hard way that other places took advantage of me, and the people at Robin Ford are very professional and honest, and will not do anything without your consent and knowledge of why something needs to be or may need to be replaced in the near future. I bought a new 2014 Ford Focus Hatchback, and I couldn't be more happy! Kyle also had Mickey Sullivan help with the technical things, such as the syncing my phone to the car, and some other details and features and was very knowledgeable himself and answered any questions I had without skipping a beat, and I will be a lifetime customer for sure, I wont go anywhere else, and they are located in my home town which is more than convenient.

Joshnoah2

Mar 3, 2014

This was a great first time buy for Michael and I (Jasmine). Our needs we're fully met with a great car that fits right into our budget. The robin ford team was very helpful and we are very grateful for them taking the time to help us.

tdell51

Feb 23, 2014

I visited Robin Ford on an exploratory mission in response to a flyer in the mail showing an increase of 120 % on average Blue Book value.I already owned a 2013 Ford Escape S. I liked it, but was interested in the further benifits of a 2014 Escape SE. The sales person that greeted me and assisted in my endeavor, was Rich Small. He was very essential in the enlightening of me to the bennefits that the Escape SE provided.We then got into the issue of the spread of my trade value to the balance of cost for the Escape SE. I was not keen on filling the monetary gap,even though the 120% on Blue Book value was provided. Rich Small was very patient and spent many reviews with Robin Fords financial people. They then reverted to a lease approach which I found attractive. After spending approximately 5 hours with Rich, we concluded a deal.It would not have happened without Rich Small`s pleasant attitude and anxious to please mentallity. I rate him a very definite 5-great.C. Thomas Delurio475 Mount Alverno RoadMedia,PA 19063

betsy222

Feb 21, 2014

Awesome customer service. This is my 2nd time at this dealership. I Will definitely go back if I purchase another car. They made everything easy.

mmcgrath226

Feb 20, 2014

Dave Adler and Jim Suydam allowed me to trade in my '14 escape for a 'focus se which I am much happier with. Escape was a great vehicle, just too big for me to handle. I drove off the lot the same day with a '14 ruby red focus which I love. And this time I'm leasing instead of buying. Never having done anything like this before these gentlemen who worked with me when buying the escape made it a great experience once again. Robin Ford rocks and I will refer my friends to them and tell them about my wonderful experience there. I will be returning in 39 months and am sure I will find the same great customer service. Thank you Robin Ford, Dave Adler (salesman) and Jim Suydam (finance mgr.)

sparke1974

Jan 27, 2014

I was in the market for a used Ford Explorer and Robin Ford was one of a few dealerships that had the specific color and miles I wanted..After one impersonal, typically slick experience with another dealer I went over to Robin in a snow storm. Right from the get go it was a no hassle, no pressure experience. I had the pleasure to work with Rich Small on my test Drive and vehicle inspection in a very cold, wet snowy day and he was nothing but pleasant and patient. The car was what I wanted and Rich and I made a deal that could not have been any easier. So for being my first experience with Robin Ford I can only give them top reviews. Customer service, car inventory and working for the best deal for the customer..all top notch.

zachabbott5264

Jan 20, 2014

I went to Robin Ford to get a trade in value for my truck since that was the dealership I bought my vehicle at and had a good experience then and expected the same. As soon as I walked in they were very welcoming and high spirit with all smiles. I told them the reason I was there and they jumped right in to help me get a value of my trade in and patient with me while I made a decision on my next vehicle I would like to drive away in. When we sat at the desk going through paperwork they worked with the budget that I have and gave me a great price for the car I chose. All around the team at Robin Ford are all down to earth nice people who are very helpful. What you normally find at a dealership are pushy salesmen, but here is just a good experience all around and I recommmend this dealership with it's team to everyone who is in the market.

shirleydan

Jan 18, 2014

Leo was very friendly and personable; I felt at ease with him right away. He worked hard to find a selection of vehicles that met my needs, and he never exerted pressure to purchase a particular vehicle. Finishing up the sale with Jim was also very comfortable. Bottom line is that I had an excellent experience, and left with the perfect car for me and my budget.

frankemcg

Jan 16, 2014

Both Jim Suydam and Matt Cohen were very helpful and gave me a fair price for my trade-in and an excellent price on my new vehicle. They were very patient, informative, and answered all of my questions. I bought my trade-in vehicle from Jim 14 years ago and have dealt with Robin Ford as a dealer for over 30 years. They are an excellent dealership, and their service dept is honest and fair. Sean Cantwell always takes care of our needs.

mgood38

Jan 16, 2014

I have been buying fords from Robin Ford for many years they are a very friendly and good dealer to do business withthey have the best service in the area, the service people are very friendley and try to help you and under stand your problems .Jim suydam is very professional as manager and always trys to give you the best deal he can and my salesman Mickey Sullivanalso was very professional and took his time working with us to buy our car which we did and left that night with it .Jim and Mickey get 5 stars from me on my review and so does Robin Ford They are the best Ford dealer in the Philadelphia ,Delaware County area to go to .

jshicora

Jan 14, 2014

Both Mickey and Jim were extremely friendly and easy to deal with. This was my first time buying a car and I felt comfortable and armed with knowledge when I left. I couldn't believe I was able to take the car the same day! Overall, as expected based on their local following, my experience at Robin Ford was great!

kim74

Jan 10, 2014

We are very pleased with our experience at Robin Ford today. Mickey and Jim did everything they could to get us the car we wanted at the price we wanted. We have been leasing and buying cars from Robin Ford for over 10 years. We keep coming back because of the great service we recieve. Thanks guys, you are awesome!

vsjulander

Jan 10, 2014

I was looking for a used vehicle with more room and Mickey had me test the Ford Edge - I love it! There was no haggling, the experience I had was the best car buying experience I've ever had. It was very smooth and I highly recommend Robin Ford. Go see Mickey!

PHILWERN

Jan 2, 2014

THE SALES PERSONS WERE HELPFUL AND PROVIDED THE INFORMATION I NEEDED. I WAS MADE TO FEEL COMFORTABLE AFTER THE SALE WITH MY CHOICE OF VEHICLE. I WOULD HAVE NO RESERVATIONS WITH RECOMMENDING ROBIN FORD TO MY FRIENDS.

Sandidear

Dec 6, 2013

Mickey was patient, kind, knowledgeable. Thought I wanted Fiesta HB, he showed me Focus HB- He was right! LOVE this car. It is fun to drive and meets my needs perfectly and is in excellent condition.Had 2 friends with me, and they, too, were very pleased with Mickey's salesmanship, and in my new bright red Ford Focus. Am telling all my friends about Robin Ford ... I came to you because another friend had purchased a car there a few weeks before.So why do I give Robin Ford the highest rating I know? Your employees, and Mickey Sullivan in particular.

Jasonstep

Nov 29, 2013

My experience at Robin Ford on 11/29/2013 was one of the best car buying experiences! Matt, Jim, & team helped me out throughout the entire process. They were knowledgeable about the features of each car, contracting was explained perfectly, and they met me at a price I could afford. I will definitely refer friends and family to Robin Ford in the future!

KatieLynch

Nov 25, 2013

My experience from start to finish was great, from the test drive to driving away in my new car I was 100% satisfied. Working with Rich and Jim was a pleasure - I'm making it a point to return for all my service needs over the course of my lease. Thank you Rich & Jim!

rossigreen34

Nov 22, 2013

I went in to Robin Ford with the expectation of purchasing a new escape, and although Mickey tried to sell me one, we ended up with a spectacular new explorer instead, :)!!! Mickey and Jim were both great, helpful, curteous, and very patient while we waited for the new truck to be cleaned up at 10:00pm!! Once again, we are pleased with our purchase from Robin Ford.

Mmcquade9

Nov 19, 2013

Dave Adler and Jim Suydam made my experience a very enjoyable and pleasurable one. I am very happy and excited with my new Ford Escape.

dstone5811

Nov 17, 2013

Salesmen were great. worked hard to find me the right car. Both salesmen were very professional. I would recommend friends and family to buy a car from Robin ford .

capriconwendy

Nov 14, 2013

It was a wonderful ending after weeks of searching for a car at various dealerships in delaware county. The experience was totally professional and I never felt pressured. The salesperson was very knowledgeable and above that he was friendly and help me feel comfortable with my decision. The finance manager was fair and honest and provided me with the best offer to match my finanial situation.

MarieC05

Nov 14, 2013

We have been looking for a new vehicle for months. We decided on a Ford Escape. We love it! Robin Ford personnel were very helpful.

jeffodavis

Nov 9, 2013

Prompt and friendly service. We worked with several dealers and they gave us the best price . It was a pleasure to do business with Robin Ford!

Medeva

Nov 9, 2013

I purchased a new vehicle from Robin Ford in 2002. After 10 years, I wanted a newer vehicle. My salesman, Mickey Sullivan, was courteous, quite personable and fully explained the options of leasing vs. purchasing a new vehicle. I was very happy with the deal the credit manager, Jim Suydam was able to get for me. Now, almost 2 years later, Mickey and Jim were able to put me into another new vehicle of my choice. I couldn't be happier or more satisfied. I was treated with dignity and respect. They are great guys who exemplified what it takes to retain customers for life.

mstee918

Nov 6, 2013

Overall experience was good. The price coming out of the lease was unexpected. Jim was very knowledgeable and helpful. Made the transit from leasing to financing smooth.

Retired1013

Nov 2, 2013

As soon as we walked into the dealership we were greated in a very friendly way. We asked for Mickey because he was the salesperson our family members had used and highly recommended. He was everything you would hope for in a saleperson. He was very personable and knowledgeable and not pushy. We also would highly recommend Mickey to all our friends (we are running out of relatives for him to serve).

Donbrown145

Oct 31, 2013

Mickey Sullivan was awesome and made the process fast an easy. He listened to what I wanted and gave me multiple options to choose from. I will be back once my lease is up.

Kleyna1234

Oct 29, 2013

Jim and Mickey were very professional and gave me a great deal and made my experience buying a new car easy and comfortable.I would recommend them every possible chance.

lencieslak

Oct 25, 2013

Ron and Jim did a great job with service and price. They are extremely helpful with any questions or concerns. They helped out my wife and I from our first visit through the car purchases process.

megan1827

Oct 21, 2013

I gave this rating because it was a friendly atmosphere right when I walked in the door. All of the employees I encountered were great! Jim Suydam was able to find me the SUV that fit my needs and get me financed at the price that I was comfortable with! They even went the extra mile and gave my new car a quick wax before my daughter and I hit the road!! I would definitely recommend this dealership and employee to my family and friends!

GrayCisco

Oct 20, 2013

Our first encounter with this dealership was very impressive. Initially we came in with a promotion mailing and were greeted by Teezo, then Yasir, then Taylor who were assigned from New York for the promotion. Gradually we met with Sales Associates, Leo and Jim. What started out to be just looking and possibly a test drive, turned into a very successful sales/trade-in transaction. Everyone was very accommodating. At first we were given the options of either 1.9% for 72 months with rebates...or...0% financing for 60 months with no rebates. We chose the 1.9% option. But when the paperwork was conducted, there seemed to not have any 1.9% financing availability. We were a little discouraged as to why it was presented and then not available, but Jim shopped around and found a 2.59% for 72 months. We decided to accept the percentage and purchase our truck. Leo and Jim were very helpful in explaining the functions of the truck and the paperwork. We were also very happy to meet Harry the owner of Robin Ford.

mpn1jjl

Oct 18, 2013

I'll be the first one to tell ya, I'm not the easyest person to sale anything too. But, i've been coming to Robin ford for my last 4 cars,I've bought used, New and leased the last two times. I stopped one day and talked to Jim, then two weeks later Mickey called to see if I wanted to get out of my old lease. Jim Suydam and Mickey Sullivan went out of there way to get me what I didn't want.Let me explan, I came in to lease a SUV, but I didn't wanted to pay as much as I was currently paying so after going back and forth Mickey comes up with the idea to switch me to a Fusion. But, i wanted all the bells and whistles to go with it. Now we where back to paying to much because of the extra's and the color wasn't what I was looking for. As i was getting a sales pitch by a sales director Mickey surprized me and went out and up the stakes. Jim and Mickey found my color with leather seats that heat-up. just what I wanted. Thank you Jim and Mickey for your hard work and determination. I know I was rough on ya! But you got me! See you next time.

masobel

Oct 14, 2013

New car pricing has beaten the competition repeatedly. The financing set up each time was at better rates than I could obtain on my own. All delivered on time, as scheduled, in perfect shape.Service is high quality, and very easy to schedule. The vehicles needed little more than routine maintenance, but on those occasions needing special work, it was done well. The vehicles were returned to me clean, with evidence of having been protected while serviced.Ben Snyder is my connection to purchasing and servicing my Fords. I have recommended Ben, and Robin Ford, to my family and to many friends.

stephan sydnor

Oct 13, 2013

Mickey is a good down to earth guy his is sincere and knowledgeable about his work I was happy to do business with him this is my second time getting a car from him I will recommend anyone to him

bstump434

Oct 12, 2013

My husband and I were called by Mickey Sullivan about early termination of our Ford Edge Lease and if interrested in doing so to please come into Robin Ford and see Mickey for terms and conditions. My husband Robert and I went into Robin Ford today to see the 2014 selections available and met with Mickey and talked about the selection available. We proceded to look in the lot of 2014 cars and did come across one car that we were interested in and a possible second one if first was not ideal. We went back into the show room and sat down with Mickey and told him which cars we would like to have quotes on and he said he would get the information on them, right away. While waiting for the quotes I stopped in the service center and said hello to the service person who we aways deal with Sean Cantwell. I let him know that we were trading in our car for another one and he came out to see my husband and say hello and he was looking forward to seeing our new vehicle. Mean while, Mickey came to us with the quotes we had asked for very quickly. My husband and I asked questions about different things covered under both quotes, got the answers and were able to select which vehicle we wanted. Mickey was very helpful giving us all the information we needed to go ahead and select the vehicle and start all the paper work. We next went with the Finance Manger, Jim Suydam. He went over all the paper work with us and was able to answer any questions we had. We signed all the paper work, Jim gave us copies of everything and we were on our way in our new Ford Escape. We would like to thank everyone at Robin Ford for a pleasant experience as always. We would highly recommend Robin Ford to anyone in need of a "no pressure" experience at a car dealership.

drule14

Sep 24, 2013

We arrived late in the day less than an hour before closing. We had made an earlier appointment but were delayed and called to let them know we were coming later. The car was waiting for us under the lights sow we could see it. The salesman noticed our arrival and came out to greet us practically before we got out of our car. He immediately got in the car so we could take it for a test drive. He was friendly and not at all put off by how late we arrived. After the test drive, he showed us a significantly lower than the list price and patiently answered all our questions. He knew our payment needs and met them. He didn't try to walk us through a higher price. He and two other sales personnel and a service technician stayed way over an hour after closing to ensure all our needs were met. They never once stared at a clock or seemed impatient with us. The warranty salesperson actually recommended a lower priced option than the one we were looking to purchase because he said we didn't need the higher priced option. They made sure all our questions were answered and were professional, courteous and patient. We had been to other dealers while looking and Robin Ford was by far the best experience we had. We left there feeling like they really cared about our business even though we were only buying a used car. it is the MOST customer service friendly dealer we have ever dealt with.

PHILLYJAC

Sep 15, 2013

My expierence at Robin Ford was a great one when I was in the market for a new car . My salesman in particular , Ron , was very helpful and knowledgeable about the car and the sale of the car . He took away all the pressure usesally associated with purchasing a new car and made it a very pleasant one. He took his time and explain everything about the car and the purchasing of the car. He never pressure us in buying or making the sale. On a whole everyone that day where very helpfull in making sure we were comfortable with everything through out the process. Thanks for Great Day, RON SIERCHIO THANKS TO ALL JACK & CAROL RUSSELL

edburns0923

Sep 5, 2013

From the time we received the internet quote to the time we drove our new F150 off the lot, everyone we dealt with at Robin Ford was helpful, knowledgeable, and not pushy.

mmcgrath226

Sep 5, 2013

My experience with Robin Ford was great from beginning to end. They explained things thoroughly (especially the financing) and before I drove off they explained what every button did in the car (Dave Adler). Jim Suydam stood on his head making the figures fit my budget. I couldn't ask for more from Robin Ford. They even said to come back with any questions or issues. They are a top-notch dealership and not only will I be returning there but I will also brag about Robin Ford to all my friends. It was a wonderful buying experience because of Jim Suydam & Dave Adler. I definitely give them a five-star rating! Maureen P. McGrath(A very,very satisfied and happy customer of Robin Ford)

gmcardle

Sep 1, 2013

I had such a wonderful experience at Robin Ford thanks to Eric Kane. This was my first time purchasing a car on my own, and he made it very easy. When I first arrived to the dealership Eric greeted me with a warm smile. The confidence and knowledge he has in his field put me instantly at ease. I had so many questions for him, and each one he answered with patience and understanding. He even allowed me to take the car to my mechanic during the test drive so he could take a look at it. When I decided this car was for me, Eric made the process as easy as possible, and went out of his way to insure I got the best price that I could. The employee's at robin ford go above and beyond to insure customers satisfaction. I left there that day, with confidence in my first car purchase, a peace of mind, and a beautiful new car! Thanks again Eric!

jerrysandusky

Aug 26, 2013

I went to lease a new car after the lease on my Ford Focus was up. The salesman made the experience easy as one, two, three. He explained all of my options as far as lease vs. purchase. Of course the bottom line was cost. I feel I got a very good deal. On the day I was leasing my new Ford Fusion was a very busy day as they were running a sales event. At no time did I feel rushed to make a decision. On a side note. I had selected the car. The lot attendant was washing and fueling the car up. And was involved in an accident with the car.(fortunately it was minor and no one was hurt.) The salesman Ron quick found another Fusion on the lot for me. After all I didn't want the one with damage. He took the time to take me for another test drive. This car was actually a more optioned model. Then he did his best to get this car for me at the same price point. I would think it's safe to say they worked a little harder to make this a good day for me.

Cessna172

Aug 22, 2013

Go see Mickey Sullivan. He's the best!! Very Professional, kind person with lots of experience. Makes the whole process of buying a car seem easy!

Fordbyer1

Aug 22, 2013

We have been dealing with this dealership for 15 years and the sales and service departments have been great. Other dealers may say them give you the best deals and service but they fall short on delivering. Dealing with Mickey Sullivan and Jim Suydam made this leasing experience very pleasant and affordable. Mickey showed us several Edges that were reasonably priced and had the equipment we wanted. Jim made the financing happen and we were very happy with it. So we returned our 2010 Edge and got a new 2013 Edge that has a lot of bells and whistles, for my son. We know that the service department will take care of this Edge as they have done for all of our fords. Many thanks to Mickey Sullivan, Jim Suydam and all of Robin Fords employees.

Dsaunders227

Aug 12, 2013

My husband and I were very happy with the service while purchasing our new car. The staff was very friendly and seemed to really go above and beyond to reach our goal payment. We were on a specific budget and certain aspects that we were looking for in a new car ( 4 wheel drive, leather seats). It was nice to know that leather seats could be installed into our car to help meet our needs. Eric was very helpful and showed us a variety of cars before we made our decision. The best part is that he did not pressure us to buy anything which other dealers did in days before. Overall, we are very happy with our new car! Thanks so much!

BOBLAMEY1

Aug 10, 2013

When my wife and I arrived at Robin Ford dealership we were greeted by Ron Sierchio, he was very pleasant and knowledgeable about all the Ford products.I was originally interested in buying a new Ford Taurus, as we were walking out to look at the new 2013 cars Ron mentioned that they had a used 2013 Taurus Ltd. that had just been prepped to be put out on a lot . The car was loaded with extras and there was quite a substantial savings over buying a new car. Ron was very patient and took the time to explain and set up all the new high-tech gadgets that came on this car. He also took me into the service department and introduced me to the service manager, everyone I talk to was very friendly and helpful with my transaction.We ended up buying the used 2013 Taurus Ltd. and you can't tell the difference between this car and a new one. Most of my friends can't believe it's a used car.I would definitely recommend Robin Ford dealership to my friends and relatives and I would definitely consider future purchases at Robin Ford.Bob

carpaintman

Aug 5, 2013

Ron was very helpful and informative and answered all my questions in the process!! I appreciated his time. Everyone at the dealership was very friendly and made my overall experience a good one!! I would recommend my friends and family to Robin Ford!!

sep795

Aug 3, 2013

great rating because mickey Sullivan was a total professional. he walked us through the whole routine of showing the vehicle and explanned all the details and functions of the car. very patient with me, when asking questions and gave good information to all the questions that I asked.

8gldac9

Jul 24, 2013

My Ford Fusion lease was coming to an end, so I went back to Robin Ford to look for another vehicle.Scott Blum showed me many options in a very helpful and informative way. I would recommend himto anyone looking to purchase or lease a car.

dmonte

Jul 17, 2013

My overall experience at Robin Ford with Mickey Sullivan was great. I've always wanted a Ford Edge, but as a college student I knew I could not afford a new one. Mickey took me right to their selection of used Ford Edges and there was one that fit right within my budget. Mickey did an excellent job explaining all my options for various Ford Edges and what the payments would be, and made a superb effort to make one of them very affordable. Everyone was friendly and not pushy, which is greatly appreciated. Thank you!

JoanneTony

Jul 2, 2013

I chose this rating of 5 because this dealership/dealer provided me with the best service. We visited 4 other dealerships and found them to be no help. We are very happy with our service

linda11555

Jun 30, 2013

The reason for my visit was to help my son & his family purchase a reliable used car. They were driving a vehicle that I felt was not safe and in need of repairs. I visited Robin Ford because I was referred to the dealership because of a particular salesman, Mickey Sullivan. I was not disappointed. He was extremely helpful and went out of his way to help me select my purchase of a Ford Focus. My original thought to purchase a used car made no sense since I was already trying to get out of a gas guzzler. He explained the benefits of a new car purchase and now I don't have to be concerned about expenses of driving an unreliable vehicle. The money saved in gasoline purchases will assist in making my car payment, which he made sure was affordable. Thank You, Mickey for your knowledge, patience, and kindness in what is usually a very stressful time. I never felt pressured or stressed out during my visit to your dealership. I will not hesitate to recommend Mickey Sullivan to friends and family for car purchases. He is a very valuable employee to Robin Ford.

colemans714

Jun 26, 2013

I can't say enough good things about this place. I came in & told Ron & Jim what I was looking for & that I had to max out at a specific price and not a penny over as my wife & I were on an extremely tight budget. They showed me every possible scenario, some lower than my desired price, some right up to my price, but they didn't try to coax me into "spending a few more dollars" per month like every other dealership that I tried to deal with over the years. These guys were by far the easiest car salesman I that ever had to deal with!! I will highly recommend them to ANY of my friends & family that will be car shopping in the future.-John Coleman

DeniemarieBlithe

Jun 21, 2013

I went to Robin Ford a half hour before they closed, with a chance that I was getting a car, and the dealer, Mickey Sullivan, stayed as long as it took to work out getting a car. I just graduated a Month ago from college and he worked really hard to make sure I was going home with the car I wanted and for the price I could afford!! I am so happy!!

mblithesr

Jun 21, 2013

I don't even know where to begin. This is the 4 vehicle that a family member has bought from Robin Ford. We love the atmosphere. I work night work and had to be out of the dealership by a certain time. Scott Blum and the rest of the team took care of all our needs did exactly what I asked them (and let me tell you, we aren't easy customers). We got what we wanted for the price we wanted it and they explained everything in much detail. It was amazing the service we received.My daughter bought a car from Robin Ford on June 19 and we were so impressed with Mickey Sullivan that my wife and I went back on June 20th and wanted to buy another car for ourselves. He was not available so Scott Blum stepped in. My goodness he was just as wonderful as Mickey Sullivan and neither one of them were pushy. What a nice feature. I am not even going to shop around anymore. I have had great success with Robin Ford and their associates. Thank you so much for the great service.

ajohn9145

Jun 1, 2013

Mr. Kane was the most nice and attentive salesman, no rush salesmanship. It was a pleasure to buy a car from him. This is my second car from Robin Ford.

rick3wom

May 20, 2013

Mickey was very helpful and knowledgeable. He took his time with us(even though they were shorthanded this day) to make sure we understood everything and made our new car buying experience easy.

ellisa

May 12, 2013

Stopped by looking for a Mustang conv. Mickey, was very helpful, attentive. He didn't make me feel rushed or pushed into buying. I took the car for a test drove, brought my husband back that night, we both, loved it and bought it. I would definately recommend both Mikey and Robin Ford to others.

shamrockbaby

May 10, 2013

Absolutely wonderful experience from start to finish. I will definitely recommend this dealership to anyone looking for a good car at a reasonable price. I felt completely comfortable and all of my questions were addressed.

smifter57

May 8, 2013

Went looking for a used Dodge truck. So i went to Robin Ford in Glenolden, PA.I ended up buying a F150 STX.I never thought of buying a Ford at all. What a beauitful truck it is.My salesman was Eric Kane. A really informative and friendly salesperson.t was an easy purchase thru this dealership. My finance person was Jim Suydam,he made the selection of this truck very easy.I told them what i needed and they brought the truck to me..Yes it was that easy.. I would purchase another truck from this dealership.Robin Ford was the right dealership for me.What a Great WinningTeam they have there.

Pennstate010

May 7, 2013

Wow...what can I say about these guys...in one word, awesome! The day I went on the lot, I was there to only look at what kind of vehicles they had, and I left the owner of a "new" used Ford Focus. I have to admit this was the first car I purchased on my own and I was terrified! I needed to make sure the car I bought was one I can see myself with in the future, where I wanted my life to go. And as if right on que, Ron told me about how reliable the focus was and economically smart the purchase was. His acute knowledge of cars and friendly personality won me over. When writing this review, I also must mention how wonderful Jim was with "making it happen". Jim was determine to help me leave with a car and a price I was comfortable with. As for Eric, he kept me laughing and comfortable while I waited, which I thought was great of him considering I wasn't his customer. So for the guys at Robin Ford I truly THANK YOU...and recommend that other people looking for a car come to you...

RCMercer

May 7, 2013

I have purchased other cars from Robin Ford before because I like Fords and they are close to my house. First of all my sales associate was Mickey Sullivan and he could not be any more helpful. He was polite, informative, answered all my questions and told me anytime I am not sure of anything that I can't figure out to just come see him and he would help as soon as he could. I have never had a problem with this agency with sales or service. The showroom and bathroom are clean, tidy and attractive. I really enjoyed buying a car from Mickey he made this experience very calming and gave me the confidence I needed taking a brand new car on the road and nothing was too much trouble for him. I also want you to know that I gave my daughter from 2003 Escape because it is still a great SUV with low mileage. I am enjoying riding in this Escape and the new design is sleek. The electronics are new and I will learn as I go but I would not hesitate to go back and buy another car from Robin Ford.

lensway

Apr 30, 2013

Had vehicle in stock, right color. Test drove it with Scott. Price with rebates and my trade in was right. Bought the 2013 Ford escape with power panorama roof. Leonard Mokshefski

mylastride

Apr 30, 2013

As always the customer service and financing department were great. They went over and above to help me.That is why I gave them an excellent rating. I have purchase all my cars from them for the last 10 years or longer. They are always polite and friendly. I can't say enough about them.

BBraun21

Apr 27, 2013

The overall experience was outstanding from sales and products to financing. Very friendly atmosphere and all personnel were pleasant and helpful at all times. I purchased a 2013 Escape and I am very pleased with my experience at Robin Ford.

philly10

Apr 22, 2013

All of the employees at Robin Ford were extremely helpful and my experience of leasing a Ford Fusion was great. I am always nervous when I am shopping for cars but the selection of vehicles and the knowledgable staff made this a breeze. I would highly recommend Robin Ford to anyone looking for the latest ford vehicles at an affordable price and with a friendly staff. Mickey Sullivan was accomodating and provided additional advice and information for me to consider when making my final selection.

jhb0714

Apr 13, 2013

Eric was friendly, professional and knowlegeable. He made my time purchasing a new Excape very rewarding and stress free. I would recommend everyone to give Eric a chance to meet all your expectations in purchasing a car

jdoc2384

Apr 10, 2013

Scott was very helpfull and pleasant. My Husband and I were very pleased with this dealership. Scott wasn't just trying to sell us a car. He was very honest willing to answer any questions we had. We will definatley refer him to our friends and family.

KRTS

Apr 6, 2013

We needed to get another car so our daughter could take my car for college. We were looking for a good used car for me and Mickey was very helpful in presenting us with choices in our price range. He gave us a lot of information about different vehicles which helped me narrow my selection. Mickey was very professional with a no pressure attitude which I appreciated. I am very happy with the car I selected and the service I received at Robin Ford. I would highly recommend Robin Ford and especially Mickey Sullivan to anyone looking for a great car buying experience.

harty0928

Mar 24, 2013

I was actually recommended to Robin Ford last year buy a private seller who had an automobile for sale that my father was looking for specific wants and needs. The private seller explained that is where he purchased his vehicle and recommended we go there(I have never had anyone selling anything point me in another direction to purchase a product such as vehicle). Ron was my fathers salesperson and and was great! Got everything he wanted and more and a incredible deal. I had been researching vehicles for the last 2 months and finally narrowed it down to the vehicle wanted. I had visited about 8 dealerships, amongst many phone calls to others looking for my vehicle. I saved Robin Ford for last. I was in and out of the dealership in about an hour with my new car. My Salesperson Ron Sierchio and sales manager Jim Suydam were incredible. I drove away with a vehicle, warranty and a price that was far from being matched by any of the other dealerships visited. Do yourself a favor and visit Robin Ford, you have nothing to lose and everything to gain. There is no pressure, a knowledgeable staff and laid back family atmospere. Thanks so much!!!

BobPubRel

Mar 16, 2013

Scott was helpful, not pushy, gave me a good price and good instructions on how to operate the electronics. Also urged me to call him if I had any questions about vehicle operation. Five stars for Scott.

samcupps

Mar 14, 2013

Robin Ford has totally won me over, their service and workers are simply the best that I could ever ask for. Eric Kane was so helpful to me while searching for the perfect car, and he definitely found the right one for me! Just from my experience, I can tell that Robin Ford and Eric Kane work very hard to make sure you are happy and pleased by their service.

saidshafik

Mar 4, 2013

My wife and were interested in a specific Ford car the dealer has, the general manager, salesperson, and the financial officer did their very best to help us getting this car at the lowest possible rate. The service was a pleasant experience from the start to finish. They offer our boys a place to stay during the sale process, and explained to us all the details included in the sale transaction.

rtmill03

Mar 1, 2013

The best experience I have ever had buying a car. They made it as easy and as stress free as possible, and I was impressed with how quickly they got me into my new car. I purchased a new 2013 Ford Fusion and it is by far the best car I have ever had. The personnel was extremely helpful and friendly toward me and my family, and their professionalism and knowledge of the vehicles was top notch. I will be back to buy my wife's new car from Robin Ford, and I have already begun to recommend them to my friends and co-workers.

jpterruso

Feb 28, 2013

I very recently purchased a lightly used 2012 Jeep Grand Cherokee. I feel like I got a pretty good deal and working with Ron was a rare pleasure. I drove from Robin to Jeep and had the vehicle serviced by Jeep to include an alignment and wheel balance. The wheel balance showed that one of the front wheels had been badly bent as the wheel is "out of round," not a cosmetic bend in the rim, but a badly bent wheel that wobbles and was moved to the rear during the rotation. I brought this to Ron's attention, Ron in turn spoke with the manager, and the manager stated that Robin would pay for replacement of the wheel only if the vehicle failed NJ inspection due to the wheel. I informed Ron that NJ does not inspect for safety anymore, only emissions. If Robin would have paid to replace the $260 wheel on the $24,500 vehicle that I purchased, my experience would rate as the best all around car buying experience of my life. Even though Robin would not pay to replace the bent wheel, the experience was still pretty good. I feel like I got a good deal, and I really enjoyed working with Ron.

mtustin105

Feb 22, 2013

I bought a brand new car from Robin Ford and Eric Kane was my sales employee. I was very happy from the start. He listened to what I was looking for in a new car, asked some simple questions and took me out into the lot to show me exactly the type of car that I was looking for. He knew the answers to the questions I've had about the cars I was looking at. Most important is that I felt comfortable and didn't feel like I was being pushed into a deal. That can be the worst aspect of buying a new car. The negotiations went very well. Eric was extremely professional, curteous and, efficient during the closing process. I couldn't have asked for a better experience and down the line I know where to go back to.

shellhead18

Feb 21, 2013

Got a response quickly, everyone was super friendly. Not a lot of unnecessary info given just the facts and numbers. Knew a lot of tricks for the new car and technology.

mlband

Feb 18, 2013

We contacted 5-7 dealers for quotes on a new Ford C-Max. Scott with Robin Ford responded to our inquiry right away, whereas other dealers we had to wait to find out their best offer. Scott gave us the best deal and we could not pass it up. We came out and even though we had already test driven the car at another dealership and were decided on buying the car, he insisted that we test drive that particular one before purchasing. After we purchased the car he stayed late to help us through all of the various features before we took off. He ended up staying about 1.5 hours after the dealership's closing hours with us. The manager Jim was also friendly and helpful to speeding the process.

kmommy3

Feb 7, 2013

Eric was extremely friendly and helpful, even came in on his day off to help us out, would do business with him again. And will recommend Robin Ford and Eric to anybody interested in purchasing a new car!

DanMassey

Feb 5, 2013

Scott was extremely courteous, thorough and helpful in helping me select a used vehicle. My former vehicle had received excellant service since 1997. Based on my experience, I would recommend the highest rating possible. It was not less than fantastic.

joela3rd1

Feb 5, 2013

I HAVE ALWAYS FOUND DEALING WITH A DEALERSHIP A HASSEL.THIS IS NOT THE CASE AT ROBIN FORD.THE SERVICE DEPARTMENT IS EXCELLENT. STEVE LA MONACA IS UNBELIEVABLY FRIENDLY AND DOES HIS VERY BEST TO SATISFY A CUSTOMER.HE GOES OUT OF HIS WAY TO LET A PERSON KNOW EXACTLY WHAT IS WRONG WITH HIS CAR AND HOW TO SAVE AS MUCH MONEY AS POSSIBLE. I HAVE ALWAYS FOUND IT A PLEASURE TO DO BUSINESS WITH ROBIN FORD AND HAVE BOUGHT MY LAST 3 CARS THERE BECAUSE I KNOW THAT STEVE WILL ALWAYS KEEP MY CAR AT TOP PERFORMANCE.

CliftonH13

Feb 4, 2013

I have been taking my car to Robin Ford for the past 4-5 years and have never a bad experience. Everybody is always friendly, things are easily explained to me and I always leave with everything resolved and a smile on my face.

etheltaylor

Feb 4, 2013

Yes...Mr Sullivan was very professional and explained the process in deatail..He answered any questions I had without hesitation. I have always purchased imports and want to change to american made vehicles.

nickrizzo

Feb 4, 2013

I have been using Robin Ford for over twenty years They are knowledgeable and always deliver on time Steve 's knowledge is second to none regardless of the make of car . They stand by their work They go the extra mile to make you happy Nick Rizzo

ebru

Feb 3, 2013

Scott and Sean were the best, this is the 5th truck I have purchased from them and I will be back to buy another truck

bobbyjr1952

Feb 2, 2013

Have purchashed a few vehicles for my family from Robin Ford during the past 20 years..I am satisfied with their sales dept., but the excellence in their Service Dept is beyond what I expected......Steve Lamonaca , and Sean Cantwell have worked with me especially after my warranty expired on my vehicle....Sorry to say my vehicle has had many a problems, but each time it was fixed with understanding and compassion...These guys sit and listen time after time to all the the car problems , plus our own, as we vent to them....This takes patience...I would recommend this service dept to all my friends , and no place else...They even have a courtesy vehicle to take you home an pick you up , when you have to leave it overnite....NOW THAT IS SERVICE!!!!!!! What else can I say...a perfect 10....Bob

davez714

Feb 2, 2013

I stopped the dealership for a part for my vehicle that i was working on. i was not sure exactly what i needed. i talked to bill duffy about what i was trying to replace on the vehicle and he was very helpful and knowledgeable about what i needed to replace the part and he even helped me out on what i needed to do when replacing it. it was a great experience and in the future i will definiatly go back there for anything i will need for my vehicle or any service work that i may need in the future.

HarryFC

Feb 2, 2013

Mr Sierchio is a real asset to Robin Ford. Very Friendly. Thorough in providing requested information and going the extra mile to see the customer is satisfied.After sale follow up was offered and I believe he is sincere in his offer.Was a real pleasure to work with him.

LeonardArcure

Feb 2, 2013

This dealer ship is best by fare second to none, of all is the service departmentSteve Lamonaca is outstand and takes his job personal

Marty Keating

Feb 2, 2013

Excellent service the personnel were friendly and efficient . The time spent servicing my vehicle was exactly what they said it would be if not even quicker. I would recommend this dealership to everyone. A special thanks to the bill Duffy and the parts department for the great service!

steve515

Feb 2, 2013

Have have been going to Robin Ford for over 20 years. There service department is second to none. They always get me in right away and do the job right the first time. It's nice to get greeted by such a frienlyd staff. They are so nice and friendly. A great dealership to do business with .

DAlten

Feb 1, 2013

Over two decades ago, I was both aggressively & meticulously pursuing a honest, trustworthy, reputable, efficient & highly effective auto service center all in which I eventually found in the Glenolden, PA, based family oriented environment of Robin Ford, led by the extremely professional & knowledgeable service manager, Steve LaMonaca. From the inception to the current day present, Steve LaMonaca, and his Robin Ford staff consistently prove to run a superb, first class organization where they will go above and beyond for each respective client/customer base irrespective of the circumstances. Highly recommended.

gander

Feb 1, 2013

I bought my last three cars from these folks. A great place to do business. sales people are friendly and they actually listen to your needs. Service dept is top notch. I would recommend this dealership to everyone.

Larrykeen3

Feb 1, 2013

Scott was very knowledgeable about the cars he was selling. He worked with us to get the price as close as he could to what we wanted. They gave me a very reasonable amount on my trade. The entire Dealership was very friendly and helpful. After the purchase, Scott took us around and introduced us to the people in the service department. There was no hassle back and forth during the negotiation and we were dealt with fairly and professionally.

Bfecondo

Jan 31, 2013

Great service department. Have been going to Robin ford for service iver trn years. no matter what the issue with my vehicles the service is always done right and completed when they say it will be. Top shelf service department!!!

Chad34

Jan 31, 2013

I have dealt with Robin Ford for both a new car purchase and all service/maintenance on my vehicles for about 10 years now. Having used other service departments previously, I was not happy with the time it took to deliver services or the overpricing in several instances. My last repair at one of the other shops was when the price was so exorbitant on a minor repair that I had them put the tires back on and drove it to Robin Ford for the first time based on a friends recommendation. The service at Robin Ford has always met the timeframe that they've promised me and the prices have been reasonable for the services I've required. I've primarily dealt with Steve Lamonaca, and he's been pleasant and courteous each time and most importantly honest on what I really need serviced. I used to dread servicing my vehicles because I'm not very automotively inclined and I previously felt overcharge, but with Robin Ford and Steve Lamonaca I feel confident when service is needed. Not only do I go there, but my whole family uses this dealship now and we'd recommend it to everyone not happy with their current level of service at another place.

Ddddmmmm

Jan 31, 2013

I always get good service at Robin Ford. John was very friendly and professional. I will definitely return to Robin Ford the next time I need service.

Hnenner

Jan 31, 2013

Great service department, quick and effecient, job was diagnosed and done right the first time. Service manager Steve LaMonaca was a gem to deal with and I feel he went over and above for me even though I was a new client to his dealership.

Isnyder

Jan 31, 2013

Robin Ford is an Excellent dealership. I Will definitely buy there again and i will recommend Robin Ford to friends! Keep up the great work Robin Ford'

jsk69

Jan 31, 2013

I bought a car from these guys 1.5 years ago! It was a great experience, and I would use them again, and have recommended them to others!

maryann.maloney

Jan 31, 2013

Great service department, very friendly and helpful. Would recommend this place to family and friends. The staff was helpful in answering all of my questions and concerns.

Bwallauer4

Jan 30, 2013

I've been getting all my vehicles service at robin ford for a few years and never had a bad experience. Everyone in the service department are very perfesonal and knowledgable. I would recommend this place to anyone

ckraiza

Jan 30, 2013

I needed help and I got great help from mister Duffy. He was friendly and accommodating. ver eas and I will surely and I will surely do business with them againi

Dawn916

Jan 30, 2013

I worked with John Taylor in service department for oil change. He was very friendly and helpful. He suggested other services that needed to be taken care of. Due to time constraints, we will be taking care of those in the near future as well.

Fury Fecondo

Jan 30, 2013

I was recommended by a friend to try Robin Ford and after 12 years my wife and I are thrilled with the purchase and service of our Edge and F-150 pickup. I had tried other dealerships in the area and can't say that about them. We always get the vehicles in for the recommended service intervals and have never had a bad experience. Steve Lamonaca has been my point of contact. His professional attitude and efficiency in handling my concerns is the reason I keep returning to Robin Ford.

H.W.

Jan 30, 2013

I was in need of service. I was greeted pleasantly by everyone I came in contact with including the Sales and Parts Depts. I talked to almost everyone in the store while waiting for the srvice dept. to finish with the repairs to my vehicle. When the work was completed, the Service Manager "Thanked" me for being a loyal customer.I needed some parts, so I visited the parts dept. - very friendly and professional. Next I inquired about a new vehicle and wound up talking to a few sales people, including the Manager, all courteous & professional. I was quoted a great deal, but the service I had done was extensive, so I'll have to wait for a short time to consider a new vehicle - but it will be with Robin Ford.Great Place to do business.

MReiner

Jan 30, 2013

Bill is consistently both helpful and professional and is a pleasure to work with. I have used him several times for parts for my vintage 67 Bronco. If he does not have the part in stock, he gets it quickly. Often, the same day. I've witnessed him making calls on my behalf and it appears he has a goto person each time I need something. Five star guy in the auto/parts biz is a rare find!

sgmantis

Jan 30, 2013

I have purchaed 2 new Ford F150 pick ups from Robin Ford and they have doing my servive for over 14 years.Recently, I had to take my truck in for some major repairs ( it has over 160,000 miles), and the service dept effectively diagnosed the problem and explained the issues and cost in detail for me. The work was done very professionally.

Al Albertson

Jan 29, 2013

I bought a taurus ( 2013). Scott Blum was very good in helping me get what I wanted.We had to order it.The service was grate in every way.I am a happy Ford owner.

Mr. and Mrs. Tomasco

Dec 19, 2012

I was looking to buy a new car for both me and my wife. I came in on a Saturday to look at a new Hybrid Fusion and a new Edge. Their sales staff was very friendly, offered us coffee and a danish, and made the entire test drive experience very relaxed and easy. Their prices were great, and we were very happy, but more importantly, they were honest about interest rates, rebates, etc., unlike two other Ford dealers we went to who tried to not give us all the rebates we were entitled to.We've been very happy with the new Ford products. Robin Ford's service department is above great! They always greet us with a smile and offer coffee, etc. when we come in for service. Steve is great and so are Jim and Ben. They truly are professionals and treat their customers with respect and class. Robin Ford is truly a great "Family Style" dealership. It's nice to always see the same faces when we come in. My wife and I have told everyone we know about our new cars and Robin Ford's great customer service. I give them a 10 out of 10 and will be buying from them again, along with my friends and family! As you can see, I can't say enough god things about them! A true needle in a haystack!

JF1234

Oct 1, 2012

I went to robin ford to trade in my car and at first the sales rep seemed very nice but when it came time to sit down and talk about the value of my old car and the car I was looking at he disappeared. Instead of telling me they weren't interested they just walked around and made excusses and finally he told me I can leave and that they would call me later if and my loan got approved. If that wasn't bad enough while there my keys got locked in my car and the other sales rep broke my handled trying to get into the car but the company wouldn't fix claiming that he was just trying to be helpful. Warning to all car buyers don't shop at Robin Ford

Penn Grad

Aug 27, 2012

Fantastic customer service.. me and my family have been import owners for a while and decided to switch and the service accompanied with a fantastic product made this switch painless and easy.. from the salespeople to the finance department it couldnt have got any better.. I just purchased at the end of July and they were very busy but really took the time to take care of me and my family.. go see for yourself if youre a non believer I really cant express how truly completely satisfied I am.

dell230

Aug 2, 2012

Went to Robin Ford to have my daughter car sevices... had the Works Oil change Filter etc... Cost came to $45.00 not bad at all I thought... I received a call from the service manager stating that the airfilter needs to be replaced and fuel filter also..The cost for the airfilter replacement would be $40.00 So I said no to that And I would be able to change the filter myself.... So went to store and pick up airfilter for $9.00 and came home to install the new filter... As I was walking around the car I had noticed that the tires were not rotated and also the airfilter they said that needed to be replaced was brand new.... Now I have been dealing with this dealer for serval years now and never really had and problems with them... The reason I am mad now is that I paid for service which I did not receive. Also how do i know if any service was done at all to my car....

elzbthbl8

Jul 7, 2012

saw a car i was considering on cars.com. Came to robin ford to see my vehicle. Associates were very helpful with helping me get into the car that I wanted, not a car they thought i would like. Very nice guys at robinford.

Theresa

Sep 10, 2011

When my mom's 11yr old Hyundai was totaled, she was looking for a replacement vehicle. Richard really went out his way to help her and was very nice. Even though she did not buy a car from Robin Ford, she was very appreciative of his efforts and help.

Maryellen

Jun 1, 2011

Spoke with saleman over the phone in reference to a specific used car that I saw on cars.com for their dealership. He was extremely helpful, gave information over phone, easier directions to get to their location vs. what internet gave, and also his cell phone number just in case I still would get lost. At the time of writing this, I haven't purchased the vehicle. But, I'm discussing with my husband and very good possibility we will be back up to purchase.