Used Cars for Sale at Rockwall Ford in Rockwall, TX

nothappy

Jun 2, 2016

after 5 weeks still have not received over $5000 refund that I was to receive. Purchased a $33000 car so they got their money . Horrible customer services , I have to call them to get any communication going with them. Will never buy from them.

The Teach's

Jun 1, 2016

We spent hours with Freddy and we were treated very respectfully. He was knowledgeable about the vehicles we were test driving and did not try to upsell us and was patient during our purchase negotiations. He knew how to close the deal by involving his manager and stayed with us until we drove out of the dealership very satisfied. Would highly recommend Freddy to any customer.

Lisa

May 31, 2016

Austin was great! Asked what I was looking for, asked about my budget, was patient with me while I test several different models.

Pat Newland

May 31, 2016

I posted online for a Ford Focus. My phone rang less than a minute later. It was Jason Chury from Rockwall Ford. He said he thought he had the car that I wanted. He was right. I took one for a spin to another lot where they had some more stored away. After looking at a couple of more I was still not satisfied. He told me that there was another one just around the corner. I walked around there and there it was. I signed the papers a couple of hours later and I love this car. I will recommend Rockwall Ford to anyone that I know who is looking for a good car.

PNC336

May 31, 2016

The Jason and the Dealership worked with me to provide the vehicle I was looking for at the price point I was expecting - including vehicle color/features.

Robert Salgado

May 28, 2016

I purchased a used 2015 Chevrolet Cruze last night from Rockwall Ford. I had found it through Capital One's Auto Nav website 3 days ago but was not able to go by this dealership to test drive it until yesterday evening. My Client Advisor was Blake Hart. Blake's client advisor skills are exceptional in that upon my arrival he listened to why I was there (which I am glad his first response was not to try to sell me a different vehicle), then during the test drive he easily answered all m questions with confidence, politely asked if I would give them an opportunity to beat the financing I had already qualified for and then he gave me the keys. The whole experience was seamless and pleasant. I highly recommend Blake to be your Client Advisor if you are looking to purchase a vehicle.

Rob1965

May 28, 2016

I purchased a used 2015 Chevrolet Cruze last night from Rockwall Ford. I had found it through Capital One's Auto Nav website 3 days ago but was not able to go by this dealership to test drive it until yesterday evening. My Client Advisor was Blake Hart. Blake's client advisor skills are exceptional in that upon my arrival he listened to why I was there (which I am glad his first response was not to try to sell me a different vehicle), then during the test drive he easily answered all m questions with confidence, politely asked if I would give them an opportunity to beat the financing I had already qualified for and then he gave me the keys. The whole experience was seamless and pleasant. I highly recommend Blake to be your Client Advisor if you are looking to purchase a vehicle.

Customer

May 17, 2016

Blake Hart is an honest salesman who is just as concerned with you after the sale as he is before the sale. Highly recommended!

Ms. Happy Camper

Mar 30, 2016

My salesperson, Chuck, listened, found an exact match to my needs and arranged for delivery in just a couple of hours. The finance department found a way to get payments in the range that met my budget. I am one happy camper and so glad I met that "Old Man" at Rockwall Ford. If you are looking for a Ford, go see "Chuck"!

MamaSensei

Mar 24, 2016

After nightmare experiences at the local Nissan dealerships, we began to look for an alternative to the Nissan NV. We found a Mercedes Sprinter at this dealership and decided to check it out, assuming it would be a vehicle out of our financial reach. Our credit union said it would be 2% more since it was a used vehicle, and it was just not justifiable. The overall experience was fantastic. They had a great space for our 4 kids, along with balloons, snacks and water. We went home after the test drive discouraged because it was late, and they couldn't give us any financing offers. The next morning, we contacted our local Nissan dealership to give them one more fair shot. Then Rockwall called us back with a rate lower than what we were given for a new one! They made a dream car a reality for our family. I highly recommend this dealership. Great people, friendly and exceptional service. Not your average dealership.

Grider0

Mar 22, 2016

Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Ford before, so I was nervous about getting it worked on at this dealership. I had nothing to worry about, I got a quick quote and then my car was fixed the same day. I will be bring my car back for future services. Thank you once again,Mrs. Rider

Jim Copeland

Dec 13, 2015

I would like to thank the staff at Rockwall Ford for providing yet another professional & personable buying experience. This is the 4th vehicle that I have purchased from Rockwall Ford & the treatment I receive speaks for itself. My salesperson Bonner Lovern has assisted me on the last 3 purchases & he is very knowledgeable & professional. Bonner has the true interest of the car buyer as his main priority. The sales manager, Davie Jones took the time to come over & verify that I was happy with the vehicle & pricing structure. This means a great deal when you are spending the type of money it takes to purchase a new car today. I am an obvious Ford owner & I believe Rockwall Ford is the best dealership to make your car buying purchase a reason to continue. I recommend Bonner & Rockwall Ford to anyone who wants a new Ford.

author

Dec 10, 2015

Brought my truck to the dealership, where I bought it, for body work. Someone hit my truck. They removed the bed cover and parked it on the back lot waiting for repairs. It rained for almost 3 days. I needed something out of my truck and found it in sad condition. I asked my rep why, and she said they would move it inside. Everything in the back of my truck isn't supposed to get wet. It is now almost 4 weeks. No finished truck and no one has responded to my complaints.

deer hunter

Nov 25, 2015

Sheddy,I wanted to say thank you again for all of your help. My experience working with you on the purchase of my new vehicle was truly one of a kind. Your approach, your style and your character run completely counter to what turns most folks off on the whole car buying experience. You made what I would normally consider a painstaking process an enjoyable experience. Keep doing what your doing!Thanks,Richard

Carol G

Nov 2, 2015

My salesperson Anton and sales manager Davy Jones went over and above to see that I was pleased with my experience. They both answered all my questions completely and were very patient with me when I didn't understand something. Sometimes, being a woman, car dealers tend to talk down to me, but this was not the case at Rockwall Ford. I feel I got a very good deal here, they worked with me to stay within my budget. My son has purchased 8 vehicles from Rockwall Ford and I can see why!

KB

Oct 30, 2015

Was shuffled around to several reps, were given information that later was retracted (Davie Jones). Was given the runaround on preferred vehicle to later find out vehicle was sold but was never told. Very deceptive & disappointing. All to try and get a sale. From a long time Ford customer, will continue with Ford however not through this dealership. Remember, regardless of sale or not, how you treat potential customers has lasting affect on that customer ever returning and the loss of other business that customer could potentially bring you. Thanks

Michael J. Inklebarger

Oct 29, 2015

If you're looking for a great car deal, and even a better sales experience, then look no further than Rockwall Ford! Sheddy Rose is hands down the best salesman there, and for a reason. Not only is Sheddy very knowledgeable when it comes to cars, inventory, and the sales process, but he also has a great personality and is very professional. Sheddy was able to track down the exact car I was looking for quickly, and he also got me a great deal. My car was not on the lot at the time I visited, but he was able to get it there within two days! He had the car detailed, filled the tank, and even took the time to run through all the features of the car with me. You dont see that kind of customer service much these days anymore. Thank you Sheddy for making my care buying experience a pleasure!

Jimmy D.

Oct 25, 2015

I would rather go the dentist instead of going to a car dealership but Sheddy changed my outlook on the process. He has to be the most personable and professional car salesman I have ever dealt with. His low pressure sales tactic helps you to feel relaxed through the entire process. I would highly recommend if you are in the market for a Ford give Sheddy a call and let him help you. I love my new Ford F150 King Ranch and appreciate Sheddy selling it to me. I appreciated Sheddy's style so much we went back 5 weeks later and bought a 2016 Ford Explorer. Thanks for you help and customer service Sheddy.

Shopper with a grand baby!

Oct 25, 2015

Sheddy is the nicest, most caring, helpful man! He was great! Explained everything thoroughly and answered any question honestly! He made things easy for me and I feel like I could call on him anytime..which he insists that I do! I will always come back to him for any car purchase! Thank you, Sheddy! You are so appreciated!

Wanda Smith

Oct 18, 2015

Sheddy was awesome His professionalism is rare but very much appreciated. My car buying experience was seamless and painless. My son loves his car and appreciates all the advise given by Sheddy. I would highly recommend this salesman to anyone who can appreciate excellence.

KC

Oct 17, 2015

Best car sales rep I've ever worked with. Very thorough and no pressure. Was prepared with what we asked him to find for us. Would recommend him to others without reservation. Nice guy too.

S Curran

Oct 17, 2015

SHEDDY ROSE was the best car salesman my husband and I have ever dealt with. He returned calls or texts promptly, answered ever question and thoroughly explained ever aspect of the truck we were looking at when we were trying to decide on which vehicle would work best for our family's needs. The no pressure approach was new and refreshing. Buying a new vehicle is something I usually dread. But I found every question answered quickly and never felt like he was rushing us into a decision. We left feeling like we had been treated with respect and got a great deal on our trucks. This is the second purchase from this dealership and we will continue to return for future vehicles. Thanks you ROCKWALL FORD.

Bill spindle

Oct 9, 2015

Wonderful salesman ,great communication on returning calls to completely understand what vehicle you are wanting , All decisions are yours no pressure ,got me in the truck of my dreams,two days got my daughter in her new mustang. 5 star guy all the way.

Sandra Benton

Oct 7, 2015

First of all I thank God for leading me to Rockwall Ford. My salesman- Chuck took me under his wings and took care of me like a daughter, David Jones made me feel welcome, his firm handshake and warm smile gave me assurance that I'd leave in my new F150. Mr. Rob took very good care of the financial end for me and sent me away very happy. The customer service is outstanding, not just from the people that helped me but all of the employees exhibited Great Customer Service skills which I love because I'm very big on good customer service. Yes I'd recommend Rockwall Ford. Thanks Again! Sandra Benton

William & Stephanie

Oct 6, 2015

Buying a car is not something we look forward to and, in fact, dread. That said, we have nothing but praise for our recent experience with Sheddy at Rockwall Ford. There were no hard tactic sales pitches; Sheddy simply did what he could to meet our needs and expectations and we drove off the lot in a new F150. We would highly recommend Sheddy to anyone in the market for a vehicle. Kudos also to Mikael who processed the financing.

Elizabeth Jean

Oct 5, 2015

Sheddy Rose and Rockwall Ford truly ROCK!!! If anyone would be at a disadvantage purchasing a car, it may be me. As a single mom, teacher, and having lived overseas for the past 11 years, plus new to Texas, I had no idea where nor how to begin to find a new car. I decided Id only buy American but that was my limited starting point. I did a soft search on line and chose to go with Ford but again, not much else to go by. I found myself the following Saturday at a car dealership where I was pumped with popcorn, bottled water, met with 3 different salesmen (still unsure as to the role of each), without much information nor greater knowledge to move forward and a first encounter that left me feeling exhausted, harassed, and ignored on every level. I really needed a vehicle but I needed someone to truly help me, to guide me, and now I had to muster the wherewithal to set foot in another car dealership? So, I decided to talk things over with a representative from my credit union who suggested I speak with a Sheddy Rose from Rockwall Ford and wow, what a recommendation! I called Sheddy and left a voice mail message that was returned within 5 minutes. Never, not for a second, did he come off as hungry or desperate to sell a vehicle but to merely set up some time to meet so we could discuss my car needs. We found 2 days later worked best so waiting 48 hours was already a great departure from the sales pitch, what can we do to convince you to leave this showroom in one of our cars??? which was the aggressive approach at the first showroom I stumbled upon a week earlier. I mean really, how could I know the answer to this? Any-who a bad first experience for sure but Sheddy had begun to dissolve all those unpleasant feelings with just one phone call. Fast-forward to our meet and greet where I never felt rushed, I never felt like an idiot nor unknowledgeable about automobiles, I felt like he was helping me solve a problem working as a team to find the right solution that would meet the needs of my family, and my pocketbook. He was a gentleman, he was patient, he was thoughtful, informative, and I now have a car that I absolutely love, and it wasnt even the car that I had initially made queries. He was fully prepared for my visit, he was aware of my initial interest, and yet when we went to the parking lot to see cars, he already had some other options available. I needed this I needed someone to point out other possibilities. I needed someone to help me to truly see my options not try to sell me a car well out of my means, beyond what is necessary for my family. We discussed leasing versus buying, we discussed loans, we looked at the situation from every angle and I can truly say that I now know so much more about buying, leasing, and cars in general. I was treated with utter respect, he went out of his way and returned my rental for me, he called and bargained with the insurance company for the best price possible, and I am now in possession of a beautiful car, one that fits my monetary means, and I had the great fortune of meeting someone who I could recommend without a moments hesitation to anyone and EVERYONE if youre looking for a new car. PS I haven't had any buyer's remorse - actually quite the opposite - and that is new for me. Be kind to yourself - go to Rockwall Ford, speak with Sheddy, and you will be one happy camper!!

rmcrorie

Sep 13, 2015

With what should have been the easiest sale ever for this dealer, I came out with nothing but disappointment.My salesperson (Bonner) could not understand what I specifically detailed in an email; literally had no clue what Out-The-Door cost meant. I bought another 2013 F150 a year ago from a dealer in Virginia at a lower price with more options and less miles, yet he couldn't find a way to roll all costs (OTD) into the asking price.The internet sales person was friendly, courteous and timely during communication - the only shining spot in the 5+ hours I dealt with this dealer.I would recommend you buy from somewhere else; this experience was a major disappointment.

JHairell

Aug 18, 2015

Drove all the up from Houston to buy my F150! My sales guy, Sheddy, was great to deal with over the phone and in person. He took great care of me and my needs. I had an issue with one of the tires and they took care of it for me which allowed me to drive-off in my new used truck. Great experience and would do it again.

Terry B

Aug 16, 2015

Bought a 2015 Ford Fusion from Rockwall Ford back in July and thoroughly love the car. Bonner Lovern was my salesman and he was very patient and explained everything. The whole experience was great plus I got a good trade in on my car and a great price for the new one. The showroom was very clean and the atmosphere was great. They even had a food truck there and they gave us a couple of tickets to be able to eat lunch. The whole experience took about a couple of hours since I already knew which car I wanted. Bonner even followed up with a phone call and email to make sure how everything is and to let me know I can contact him anytime with any questions. I will go back when it's time to buy another car to Rockwall Ford and Bonner will be the one I look for.

Carol88

Aug 5, 2015

I had a good exchange with all of the staff and enjoyed the experience . I felt I got a good deal on my Taurus and love it so far

Goteam12

Jul 17, 2015

Bonner with Rockwall Ford is awesome, I had terrible credit and a hoopty when I went in for a new car... They found a lender that would work with my credit, found me the exact model I wanted and kept it in the monthly budget I needed! He went above and beyond to get me in a nice, reliable car, and took that old car off my hands! Go there! See Bonner L.!

carhunt

Jul 14, 2015

Emailed. Offered a price that they thought was too low for car. No problem, but when I asked what the best deal they could give. Nothing! no response, no offer, just the run-around. Pre-approved and ready to purchase a car, too. This is the first dealership I looked at. bad experience!

Cn8134

Jul 6, 2015

Thank you to Hunter Howard, Patrick Davalos and Anton! So courteous and knowledgable!!! Awesome place and very patient with us! We will return!!!yayyyyyy way to go

Katieoutland15

Jun 30, 2015

John Bowers helped us and was very helpfull and honest. He made sure we got the best deal possible! Thank you we are so happy!

KRowe

Jun 9, 2015

So, I bought my car in September 2013. Brand spankin' new. 2014 Ford Taurus. This dealership went above and beyond for me. They priced matched my vehicle and even gave me a better car (more features) than the one I found "down the road". Katrina, my sales associate was thorough and made sure my purchase was as painless as possible. Since I work in sales, I have put 32k miles on my car in 18 months. I have maintained oil change and maintenance and always go to their service department for my vehicle needs. Heather, my service associate is always kind and looks for ways for me to save on my service needs. The waiting room is beautiful, the atmosphere is friendly, and the store is just awesome! I will definitely recommend them when the question comes up and think you should try them as well. Other dealerships could learn a thing or two from this dealership.

Amy Montgomery

May 20, 2015

I just had my SUV repaired there after a bad experience at another dealership. I was assisted by Jerry in service. He was so accommodating and professional! Thank you so much Jerry for helping me. My vehicle drives terrific now. I picked it up and they even washed it for me! I really appreciate the awesome service!

Myra

Mar 15, 2015

I can say absolutely nothing but great things about this dealership! I can see why I was referred by many. My car salesman, Bonner was very patient, got me exactly what I needed and worked with me all while being very straightforward about the ordeal. Was in and out of the dealership in about 3 hours in a new Fiesta. Thank you again Rockwall Ford and all the staff especially Bonner. Will refer everyone I know and shop there for next time!

Jamie

Jan 8, 2015

I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out of state, am very particular about my vehicles, and had been dealing with a sound for over 20,000 miles that just kept getting worse, and another dealership couldn't seem to figure out what was wrong. Nervously, I took the truck in, asked if I could have a technician drive it and I ride along. Within 15 seconds the technician diagnosed my issue then took me back to the area to check to see if it was still under warranty. It was. He said he could possibly squeeze it in, and get it done by end of business day. I told him no worries if he couldn't, I was just thrilled he knew what the problem was finally. Everyone in there was willing to help, friendly, and spoke as they walked by. The technician was a little dry, but I overlooked that being he was obviously knowledgeable about his job. I thought it could stand an alignment so I asked them to do that as well, and asked if they could update my GPS. They called me and had my truck done several hours before closing, said I didn't need an alignment so they didn't feel the need to charge me for something I didn't need, and said not even the new Ford maps are as updated as they should and that I had the latest version. I was so thrilled with their customer service and that they didn't try to sell me an alignment, when they very easily could have, that they fixed my noise that was about to drive me crazy, and all without even having had an appointment ahead of time. I have learned more than just this once you have to take some of these reviews with a grain of salt because we are all human, they aren't going to be perfect all of the time, and every once in awhile we may get a bad technician working on our vehicle and everyone is bound to have a bad day. In the end it's how the dealership overcomes to correct the mistake and make the future business better. Thanks Rockwall Ford for making my experience the best it could have been. You have a customer for life after helping me.

Jamie Geans

Jan 8, 2015

I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out of state, am very particular about my vehicles, and had been dealing with a sound for over 20,000 miles that just kept getting worse, and another dealership couldn't seem to figure out what was wrong. Nervously, I took the truck in, asked if I could have a technician drive it and I ride along. Within 15 seconds the technician diagnosed my issue then took me back to the area to check to see if it was still under warranty. It was. He said he could possibly squeeze it in, and get it done by end of business day. I told him no worries if he couldn't, I was just thrilled he knew what the problem was finally. Everyone in there was willing to help, friendly, and spoke as they walked by. The technician was a little dry, but I overlooked that being he was obviously knowledgeable about his job. I thought it could stand an alignment so I asked them to do that as well, and asked if they could update my GPS. They called me and had my truck done several hours before closing, said I didn't need an alignment so they didn't feel the need to charge me for something I didn't need, and said not even the new Ford maps are as updated as they should and that I had the latest version. I was so thrilled with their customer service and that they didn't try to sell me an alignment, when they very easily could have, that they fixed my noise that was about to drive me crazy, and all without even having had an appointment ahead of time. I have learned more than just this once you have to take some of these reviews with a grain of salt because we are all human, they aren't going to be perfect all of the time, and every once in awhile we may get a bad technician working on our vehicle and everyone is bound to have a bad day. In the end it's how the dealership overcomes to correct the mistake and make the future business better. Thanks Rockwall Ford for making my experience the best it could have been. You have a customer for life after helping me.

Max

Nov 26, 2014

Save your money and deal with another dealership. I traded in my car for a Ford Focus and waited on them to send the buyer's order for four days. Once the buyer's order got to my credit union, there were some issues and I couldn't buy the car. I took it back to get my car back and Brian (sales manager) demanded that I pay an $800 service bill because my car was detailed, the exterior lights were fixed, and it was ready to be sold. We went back and forth for a while before I decided to pay just to be done with these guys. I get my car back and it looks exactly the same as when I had brought it in. Of the $800 on the service bill, $490 was "labor" even though I'm not 100% sure they did anything. I truly think they typed up a fake service bill, but I can not confirm that. It was still dirty and the exterior lights were still broken. I am trying to contact the general manager because I think that he will make the situation right, but until then I can't recommend this dealership to anyone.

FX2_Owner

Nov 7, 2014

My recent experience of buying a new truck from Rockwall Ford was great. Chuck Willison (my sales person) was professional and friendly but most important ... patient, as selecting a truck with so many models to choose from and meeting your budgetary goals is difficult. I would say overall, I'm completely satisfied with my purchase and experience at Rockwall Ford.

Christopher Hale

Nov 3, 2014

I was put on hold four times and never given a price for an oil change. A guy named james I think continually asked me for information but could not tell me how much to change my oil. Placed me on hold every 45 seconds...if you work at a dealership and don't know basics thend that speaks volumes for your management. I give this experience a negative f

Richard Greer

Oct 10, 2014

My review for 10/07/2014 was in error. I placed Sheddy Rose and Rick Glover at Rockwall Dodge. The two individuals are at ROCKWALL FORD. Please excuse this error although at either location, these two are a great asset. I also failed to mention the assistance of Jerry Jones in the service department who assisted in a situation. Again a great asset at ROCKWALL FORD. Respectfully Richard Greer Rockwall, Texas.

Richard Greer

Oct 7, 2014

In the years that I have had the privilege to be served by the sales personnel at Rockwall Ford, I am amazed at the way the sales personnel, finance management and support staff aid a prospective buyer in making their purchase. Such was the case on 10/07/2014 when I went in to lease a Ford pick-up. Because of circumstances, I could not lease. Sheddy Rose gathered all the information necessary and proceeded to find a vehicle that met my needs and fell into my price range. Rick Glover in finance continued the help and I now have a 2010 Dodge Ram Pick-up. Thank you, as usual, Rockwall Dodge for having such quality professionals. I look forward to my next experience with them. Respectfully, Richard Greer Rockwall, Texas

Kenneth Leming

Oct 6, 2014

By Kenneth Leming, Wylie 10/06/2014 Just bought a new Fusion from Rockwall Ford. This is my first car from Rockwall Ford, and I can say the best experience withe salesperson Maryam Pjetrovic, and I can say this recent purchase was very enjoyable for me and my friend. .I wanted a new car, , night beafore I saw commercial on a TV abouth Fusion EcooBoost withe good gas mileage. Maryam was very helpful she fined Fusion Color which one I like and next minutee we was on the road for test driving. She explained all features and I was impressed howe fast she soled me car. I spend only two hours at the Dealership Rockwall Ford to baying my new Fusion. I would definitely recommend anyone planning on a new Ford visit Rockwall Ford and ask for Maryam.

Genae- DTX

Sep 28, 2014

I came to the dealership completely oblivious to the criteria of car searching and car purchasing. All I knew was that I needed a reliable car, within my budget, that would be durable enough to last me for years to come. The Rockwall Ford Dealer, Quintell Soloman, approached me professionally, analyzed my issue at hand, and took action with such ease and grace that I felt 100% more confident within my situation. He understood my frustration and provided me with substantial information that I needed in order to purchase the car perfect for me! Not once did I feel forced, rushed, or jived into purchasing a car, instead he was patient, understanding, and made me feel as though he really cared about my situation! Now that's great customer service! & a wonderful car buying experience!

FootballDad212

Sep 27, 2014

Came in to Rockwall Ford and the first and last person I shook hands with was Mr. Solomon!! He made my car buying experience great and unforgettable. He got all my info and price range in which I wanted to stay in, and within minutes. We were outside checking out a few cars that met my needs. I will say he is very professional, precise, and dedicated to satisfying the customer. Rockwall Ford is very lucky to have a guy like him on their staff and I'm even luckier to have him as my salesman. So thank you Mr. Solomon for my used car and I will defiantly recommend anyone to Rockwall Ford!

JanC.

Sep 27, 2014

I walked into the dealership completely lost and unsure exactly at what I was looking for. As soon as I got to the lot I was greeted off top by Quintell. I simply told him my interests, as well as what exactly I had to work with. To my surprise I was presented with more options than I thought I would have to choose from. I dreaded dealerships simply because of past hectic experiences. However, Quintell made the entire car buying process a breeze. I'll definitely recommend Rockwall Ford to my family and friends.

Kierra Jackson

Sep 27, 2014

Mr. Solomon was excellent. He was very patient. Took me for a nice test drive. Went into all the details of the car. After I picked it out, he got the car detailed and gas filled up for me. I would strongly recommended him to others looking for cars. He went the extra mile to make sure I got the car I wanted while being honest and loyal. At no time during the sale did I feel any pressure to buy the vehicle. I would recommend any and everybody to buy a car from him.

Stick

Sep 27, 2014

I just purchased a Ford Fusion from Rockwell Ford. Quintell Solomon was very helpful and friendly. From the start when I walked through the door to the minute I left with my car, I felt very comfortable and Quintell was very helpful which made my decision easy. Quintell was able to help me pick out the perfect vehicle. I had a great experience and I would definitely recommend Rockwell Ford.

Michael

Sep 25, 2014

Very prompt with follow-up. Courteous and helpful. Good folks!

Terry Martel

Sep 25, 2014

I was insistent that I wanted a 2015 Silver Taurus with Dune leather. The salesman Sheddy went to extremes to find exactly the vehicle I wanted. He was very personable and new all about the technology in the vehicle and spent a lot of time showing me how to work it. I will definitely recommend Sheddy and this dealership to everyone. Alan Fox was my F&I person and he was very personable knowledgeable and took the time to answer all my questions. If your purchasing a vehicle at this dealership I would ask for him as my F&I person. The dealership was very nice and everyone there was very sociable and no-one tried to push me to buy anything I did not want. I really enjoyed my experience and will definitely b recommending the dealership and the people who work there. You go Rockwall Ford - you have the right processes in place and people appreciate that. thank you and I love my new Taurus!!!!!!

Sharonne Morris

Sep 23, 2014

First and foremost....Sheddy Rose Rocks!!! I have never met such a nice salesman. Absolutely the only person you should see when looking to buy a new car. I set out with a firm goal as to what car I was looking for and exactly what I needed to do financially. Not only did the finance team meet my financial needs beyond expectation, Sheddy put me in a car that I love and it wasn't even the car I came in for, it's like he knew what "fit me". I have never had the kind of car buying experience I had at Rockwall Ford, for the first time ever I felt good about buying a car.The entire staff, right down to the receptionist was fabulous!

Buddy Liptrap

Sep 17, 2014

Just bought a new Expedition from Rockwall Ford. Over the years I have bought several cars and trucks from various dealers, this is my second from Rockwall Ford, and I can truthfully say my Client Advisor, Sheddy Rose, made this recent purchase almost fun. Not sure, it might have been the British accent, but my wife and I both felt like he truly wanted to know us, understand why we wanted a new car and how we planned it use before we looked at the Expedition I came in asking about. After he understood our requirements he validated our plans and did a great job pointing out the added features and how they would benefit us. We have had the SUV two weeks now and Sheddy has called several times just to make sure we are happy with our purchase and to see if we have any questions. I cannot remember that ever happening with a previous sales person. One last observation, after we made the decision to buy the Expedition we needed to go thru the "Finance Process". Don Webb was the best Finance Manager I have ever interfaced. He understood my wife and I had been in the dealership for some time and we had an appointment with friends later so he got us in and out so quick I am not sure we actually sat down:). I would definitely recommend anyone planning on a new Ford visit Rockwall Ford and ask for Sheddy. If you buy a new car or truck ask for Don to complete the transaction.

D Barnes

Sep 17, 2014

If you need a car, got to Rockwall Ford and ask for SHEDDY!! Tell him December sent you and he will treat you GREAT!!! I absolutely hate buying cars. It takes too long and it's just not fun, BUT that all changed when I met Sheddy three weeks ago!! Thanks, Sheddy! Buying a car was fun again!!

mneugent

Sep 17, 2014

I purchased a Ford Expedition from Quintell and had a great car buying experience. I went in not really knowing what I wanted and after talking with Quintell and explaining my needs to him he said, I have the perfect vehicle for you and he was right. I would definitly shop at Rockwall Ford again.

Clay

Sep 10, 2014

Purchased a 2014 Ford Fusion after sales rep Brian Greenstone was patient and knowledgeable to answer all my questions about various cars and options. The amount of information he had stored in his memory banks was impressive, as was his friendly attitude and desire to find me the best deal for my budget. Would do business with again.

Matthew Chamberlin

Sep 9, 2014

Best car buying experience yet! They were busy when I came in but got me out of there in record time with out feeling rushed. All salesmen were kind and thankful, no one was pushy. My salesman Davy Jones was outstanding! They gave me a fair amount for my trade, much more than other dealers I had been to on my search for new wheels. And they bent over backwards to make sure I was happy and satisfied even after my purchase of the car. Great dealer, this is how it should be done folks.

Mustang fan

Sep 1, 2014

I had a very easy and enjoyable used car shopping experience. I sent an email regarding a can they had for sale and received a call back within 10 minutes. When I showed up to the dealership the car was sitting out front ready for me to test drive, can't ask for better service than that!

Mike72

Aug 23, 2014

Brian Greenstone was very easy to deal with and the entire process was quick. Wish all car buying experiences were this good.

Rhonda

Aug 23, 2014

This place was great. We have never had such a good experience buying a car. We left with a great deal. Nick Mitref and Sheddy Rose were excellent. The whole staff was respectful of our needs and time. I definitely would recommend this dealership.

Anthony T.

Aug 21, 2014

I purchased a 2014 Ford Expedition King Ranch from Sheddy Rose and he made the process very painful. One salesman who's really on the buyers side.

EC

Aug 13, 2014

I recently bought a new King Ranch F-250 from Brian Greenstone at Rockwall Ford. Brian was very courteous and helpful and made sure I was happy with all aspects of the sale before I left

Sara Chambers

Aug 12, 2014

She got us in a great deal for a 2014 Ford Focus! Go see her!!!

Richard Adams, Deanna Adams

Aug 11, 2014

My wife and I rode into Rockwall Ford on a Friday night on the bike just to look around. We met Maryam on the lot and after a brief chat, we looked over their used F 250's. Maryam was so helpful and showed us 2 trucks she thought I'd like. We chatted more after a couple of test drives and told her we'd think it over and come back on Saturday if we decided to buy. We were trading in my '03 F 150 Lariat Super Crew. When we went back on Saturday afternoon, Maryam met us at the door and went WAY out of her way to help in any way she could to get us in the F 250 we chose, 2010 King Ranch 4X4. She was the consummate car sales person. She did everything possible to get what we wanted for our trade in. If she had not been so persistent, we would have left and went to a different dealer and possible gotten a lot worse deal. Kudos to Maryam Pjetrovic. Thank you for all your help. Rockwall Ford should be proud to have you as a sales person. Good luck with your future there.

Omer Kelecija

Aug 9, 2014

I bought my first car in Rockwall Ford I hade garate experients with sales person Maryam in the Rockwall Ford She was best.

M. Gibbons

Aug 7, 2014

The best customer service we have had in a long time. I spoke with my salesmen Brian Greenstone before we came in. From the start the service was Awesome. Everyone was very friendly and got right to bussiness. In all my car purchases I have never had a more professional salesmen. He took the time to explain everything about my car. Best walk around and under the hood ever. He was very knowledgable and very helpful and honest and up front., after everything he got in and really took his time , setting up my phone and radio and showing me all kinds of stuff on my car,. He made us feel very much that he appreicated our bussiness. In this day and age of hurry up I really don't have time for you service, its nice to see old time customer service and pride in what you do.. I can't recomment them enough, Rockwall Ford and the Best salesmen I have ever had Brian Greenstone.This man knows customer service. Thank you again. We will be back.

Jnbindallastx1

Aug 5, 2014

I wrote this terrible review below about Rockwall Ford in regards to my Navigation system not working and Rockwall Ford not wanting to place my unit. Although they are still not replacing my unit (Ford Corp not Rockwall Ford), The GM Jon Zilloux took time out of his very busy schedule to try and talk to me and explain the entire Navigation and electronic system in my truck and why I am having these issues. Pointing out some new technology that I was not even close to knowing about.I respect the fact that Mr. Zilloux cares and has taken the time to call me and even though we can't get my issues resolved, he took the time and the patience to talk me through this.Thank you Mr. Zilloux!I have written here once before about Rockwall Ford and when I did they jumped all over me about writing poorly about them on this site. So I was called and am still being told that the cause of my navigation issues are my oversized tires and 2"lift. I counted on their lot yesterday and they have 12 trucks Brand New with lifts and oversized tires and I am being told had the lift been done only at Ford I wouldn't have a problem. So they just don't want anyone taking their trucks to other companies trying to make a living to do accessories on their vehicles.After my last review I was asked to go back to 4 wheel parts in Dallas to have them look at the part that Rockwall Ford had me spend $300 to install as their claim was this calibrator would solve my problem and when it didn't, Rockwall Ford asked me to go back as it must be defective or there's an issue as it still didn't fix my problem with my navigation. The guys at 4 Wheel Parts are awesome and they laughed when I told them what Rockwall Ford said and proceeded to explain to me what I already knew, that there's no way a lift and oversized tires can have my navigation location off my over a mile. I have spoke to several other places like 4 wheel parts and they all concur. When I asked Rockwall Ford to please call 4 wheel parts (who does lots of work for Rockwall Ford) and hear for themselves that what they are telling me, to just skirt their warranty responsibility, they refused to call and speak with those guys.Anyway, I wanted to remind if you hadn't read the first review I sent that I received and still have in my possession an email from Wayne Osborne, the Rockwall Ford Service Manager to bring my truck in and they would replace my navigation, but now refuse to. So I have in writing a binding agreement from their Service Manager Wayne Osborne and they will not honor that agreement.Then I received a text from another Rockwall Ford Employee and first told me he would call 4 wheels parts, but then decided not to. Instead, while he was on vacation, he text me back and said when I return I will get your navigation issue resolved., Yesterday he text me back and told me, sorry, nothing at all I can do for you. If you had the work done here we would be happy to help, but since you didn't, good luck with your problem.So a) if y9ou are a small business owner doing truck work or accessories you should hate Rockwall Ford b) don't buy any vehicles from Rockwall Ford as they do not stand by their product c) they have the worst service department in the area and that's not just coming from me, but from other companies that work with them.I also brought in my 2013 Taurus which had the low air pressure light on. They took it back, put air in it and told my wife if it does it again bring it back but we found no issues with the tire. 3 days later the same problem, take it back again and now I am told there's a nail in the tire. That same nail had to be there the first time as well, just very poor and lazy service department that could have sent my wife and g rand children on the free and had that tire blown out, could have caused serious damage.Additionally, I have my sister who I just recommended to Rockwall Ford when she moved here, she [purchased a brand new Ford Focus. Took it into Rockwall Ford service recently complaining about loud noise and jerks in the transmission. Guess what they told her........Yep, it's normal!!!! Typical from Rockwall Ford Service. They do not want to do the work and they do not want to have the costs of doing the repairs that are covered under warranty.While I have in writing from the Service Manager Wayne Osborne that he WILL replace my navaigation and a text stating that this would be resolved, I am not going to rest and I will continue to push this issue with anyone and everyone that will listen or post the problems I am having with Rockwall Ford.My next stop will be Channel 5 news and the Dallas Morning News to post how poor Rockwall Ford's service department and GM is.

txswat

Jul 30, 2014

My daughters 2011 Ford Fiesta recently had safety issues with the right/rear door flying open due to an apparent quality/mechanical issue with the lock. A quick search engine search reveals this to be an increasing safety issue, with several complaints being filed with the NHTSA, mine recently included due to the poor response from Ford and the dealership regarding this problem.Rockwall Ford did nothing to resolve the safety issue except charge me $500 to get the door lock repaired. The 3yr/36000 warranty had recently expired. As I questioned in the meeting with the service manager, how would he deal with this should his daughters be in the rear seat of the vehicle and the door flys open taking a corner? He told me he had no answer...but business is business and Ford is not covering this issue at this time....shameful really I will never buy another Ford based upon how this dealership and Ford handle business

dma

Jul 20, 2014

We bought a Flex a few years ago, and the sales process was trouble free and honest. We called and asked for our same salesman John. I explained that were were interested in an F150, but my wife wanted to see how it drove around town and be sure our three cars seats fit. He was happy to have it fueled up and ready to go. I brought it back, explained what I wanted in the deal, and he got it together. There wasn't really any haggling. I would recommend the dealer to anyone interested in a low pressure sales experience.

tttwayne

Jun 10, 2014

I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next day the check engine light was on again. They kept it for three days and called the Ford engineers and fixed it. Then two days later the check engine light was on. Took it back for the third time. They gave me a car to drive while mine was being "fixed". The loner car was a piece of junk and was dirty and had a strange smell to it. They kept the car this time for five days and had the Ford engineers research the problem and then it was "fixed once again". The same day that I picked up the car the check engine light came on again for the fourth time. I told them that I wanted to trade the car because it was clear that they or Ford did not have the ability to fix ths car. So I asked the sales manager if Ford was not going to help with the trade. He told me that Ford didn't really care about the customer. He would do the best he could for me.I guess the biggest surprise was to find out that Ford didn't care about its customers. That was the Sales Manager Karl that told me this.

John Alardin

Apr 30, 2014

Hopefully this being our third vehicle purchased here, our hopes were shot down. I went in to hopefully trade my truck (understood I will have negative rolled in) for a used F250. Filled out app online, along with my co-signer (sorry, but I dont have the best credit in the world) and was told to come down work the deal. Understand this was the day before month end so my schedule was hectic also but I was told they could get me into what im looking for. WRONG!.. Left work early out of my commission based job just to be let down. I understand about not being able to roll in negative equity, but dont get hopes up high to be let down.

chu1chu2

Apr 29, 2014

I had been emailing back and forth with Rockwall Ford and 5 other Ford dealers in the DFW area, including my dealers here in Tyler, one of which I'd purchased from 4 years ago. After being lead astray by those here in Tyler at THE LAST MINUTE I called Bonner Lovern at Rockwall Ford and asked if HE would stand behind his word and price on the new 2014 Ford Flex I wanted to purchase. He not only DID but had the car ready and waiting for me 2 days later!! She was detailed and ready to go! The process was easy and quick and this is only the second car I've ever bought. They ALSO took in my trade at the last minute at a great price due to the failure of another dealer who had agreed to purchase my 2010 Flex. I am VERY PLEASED with Bonner and everyone else there that helped me and would recommend them to anyone!! They are my new Ford dealer!! Thanks guys!!

James

Apr 20, 2014

Called in to take a look at a new Explorer. The sales guy became very pushy supposedly offering me a great deal that was one day only and I had to sign immediately. To start off with the price was double that of the Ford TV commercials and the sales guy just wasn't interested in selling me the spec I wanted, just this basic model which I can only assume they had excess stock and wanted to clear out. When I started the negotiation process it was a drawn out process of tactics not aimed at customer service. The low point was when they paraded the manager in front of me to make sure I was genuinely interested in a sale and to tell me he wanted to keep my money local. I had to laugh when the sales guy asked me if I had a problem with him in front of the manager, of course I responded yes. They said they'd find me another sales associate, told them not to bother and I walked out. I'm still interested in the Explorer but won't be going back to Rockwall Ford.

Dustinsanders24

Apr 7, 2014

I definitely would recommend Rockwall Ford to anyone looking for a new car, because they are so nice and helpful. They really try to work with you, and help you get the dream car you want, as well as the the best price you can get on that car! They are very truthful, and want the best for you and your new vehicle, and i would recommend everyone looking for a new vehicle to stop by Rockwall Ford!

John

Apr 6, 2014

I bought my new C-Max Energi in late Feb 2014. Great car, unbelievable MPG (well over 100 mpg) we have driven it over 700 miles and have used about 6 gals of fuel, just loving this car. My experience with this dealership couldn't be any better, my best ever! It's hard to believe some of these reviewers have given Rockwall Ford the low reviews they did. Oh, well, mine was a great experience.

DariusShelton

Mar 2, 2014

From the moment we arrived, my family was treated like a long standing and valued customer. From our first visit to our second when we purchased, it was the welcoming feeling that we got from the team at Rockwall Ford. Every question was answered and we were given a comfortable feeling about calling or coming by with any other questions. I have bought from multiple dealerships in the past but I am certain that our next purchase will come from Rockwall Ford.

ollen46

Feb 20, 2014

We have never had such a great experience & smooth transaction that we did with Mr. Jones. We even had our son come up to the dealership that evening & Mr. Jones is working with him to get the Truck that he wants. We have had may vehicles in the past years and have never experiences such a genuine & caring person as a "Sales Person" as Mr. Jones. We will recommend him to everyone we know in the future and we will do all of our future business with Mr. Jones. Mr. Jones did not make us wait for hours, haggle over prices, he even had 2 Trucks the type and colors we were looking for out front waiting for us when we arrived. We can't say that there was anything bad about our experience with buying our Truck from Mr. Jones. What a great person and salesman, both kind and professional. Rockwall Ford is very blessed to have such a wonderful person to be on their team and at their dealership. Thank you very much Rockwall Ford for having such a great guy, as Davy Jones to work with and making car buying an enjoyable event, and Thank You Davy Jones for being such a wonderful person who made our day easy and very pleased and happy to drive our new 2014 F-150 Lariat home that very same day. We are very happy!!!

Mustang5.0

Jan 20, 2014

I had a bad experience at first but the dealership did a good job of resolving my complaint. I will be bring car back for a second look if the issue with my car continues. I will bring my vehicle back for future service.

JoeWieck

Jan 16, 2014

Service refused to answer over the phone how long a TSB would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matter what. The truck had to be towed to the nearest dealer and that was still them so I had to deal with them. I bought the Certified Preowned 2012 F250 from Rockwall Ford with 20K miles on it. Less than 700 miles later I had to use my "1 free oil change" because they did not change the oil on the CPO per standard procedure. After that, less than 200 miles more, the DEF was low and I had to refill that because they did not fill it per procedure. Now 2 EGT sensors failed and the TSB was done to it at 24K miles on the truck. My evidence tells me they just slapped a CPO sticker on it without performing the steps required to certify it. It seems as if they went by miles only. I recommend everyone stay away from this service center and avoid buying any used car from this dealership.

lannemack

Jan 4, 2014

Davy Jones Ridell was a friendly salesman who was very professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car.

Dancer4567

Jan 3, 2014

I saw a Chevy listed that was what I wanted so I went to the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was going and said he would get the keys for me to test drive the car. Less than 5 minutes later I was testdriving the car. I went back to the dealership and asked him the price and Davy Jones was able toget the car down to the ideal price that I wanted. I walked out of the car dealership with an amazing car and the service was amazing. I would definitely recommend Davy and Rockwall Ford if you are wanting to purchase a vehicle for a reasonable price.

Almost a buyer

Nov 7, 2013

Rockwall was fair and up-front. They answered all my questions. I didn't get the price I wanted so did not buy. But the dealership and its' employees were square with me.

Devin166

Oct 25, 2013

I purchased a used truck from here and 3 days after I purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of it and he would call me back to let me know what the plan is. He never called back. I then call rockwall ford main number and request a manager so they send me to someone's voicemail. So I leave a message and guess what no one calls me back. It is now 2 weeks later and I am calling them everyday a couple times a day and guess what no one wants to call me back. I would not recommend buying a car new or used car from this company.

Bromark

Jul 21, 2013

I went to the dealership on Sat the 20th of July with my 16 yr old son. We're looking for a late model, low mileage mustang. The sales rep (a female) approached us while we were looking. I asked her about a specific car and the price and she said they were not "obligated" to provide prices on used vehicles (SERIOUSLY) ?? When I asked again, she said "I can get you the price once we go inside and I get some information from you". I couldn't believe what I was hearing! I turned around and told her "there's no way I'm buying a car her after making that comment" and she simply walked off and said "ok, thanks". I will never shop there again and will never recommend this dealership to anyone!

vcantre

Jul 1, 2013

Maverick was the absolute best. He was friendly, not pushy and very knowledgeable. He has followed up since we bought the car to make sure everything was ok. He even went out and bought a huge bow for the car so that we could surprise our daughter for her birthday. I would buy from Maverick again!

imadkassem

Jun 27, 2013

I purchased a 2013 ford Escape. The sales person Steve Bracky was awesome and very helpfull . Jon Bowers the GM of the dealer went out of his way to make us happy and did not want to lose the sale.Don the finance manager made it so painless that we were there no more than 20 minutes. I will go back to this dealership again.

Emily

Jun 1, 2013

I can't imagine being so rude to a customer who just purchased a vehicle, but that's how this place operates. Once you sign a contract, I guess they couldn't care less about you. Spend your money elsewhere. Incredibly rude.

Arthur C.

May 21, 2013

Have been looking for months on getting a newer car and have been to this dealership and others looking for just the right one. John Bowers my salesperson showed me a few cars but then sold me on a 2011 Certified Ford Fusion with 19k miles on it. We dickered back and forth a bit on the out the door price but then drove it home a little later. Would recommend the salesman the dealer and the car. I hope to make this a long term relationship with a good dealership. I would highly recommed it to friend and family alike

Gigirocks

May 18, 2013

#1 All the stickers have been removed from the vehicles so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to test drive. She said they had all been at an event. When she came back whith keys the were for the plug in even though I had told her I wasn't interested in a plug in. It took another 15 min to get the keys. Got in the car and there was a sign with 26,599. She attempted to find features but was clueless. I found what I was interested in and the car had those features. I asked her the price of the car. She said let's see - looked at the sign for $26 K tossed it in the back saying well that's not right - lets drive the car and then get the price. If drove the car and loved it. Went inside to get a price with every intent of buying the car. After waiting around 20 min. She says the price is 30,000. I say not interested. She says for me to look up the Internet price on my ipad so she'll have a price io go back to her sales manager. I'm leaving call me when you guys can give me an actual price - I have somewhere to be and don't have time for this. As I'm walking out the door she and her manager run up to me and he says so you didn't like the price - what do you want to pay. I said oh please........ And left.Why is buying a car so difficult????? Why not cut all the wear the customer down and see how big of a sucker we can make them be. Is there a ford dealership with a different attitude????????? I would never never go back to Rockwall Ford. Just a giant waste of time!!!!!!!!

Andrew

Apr 28, 2013

I went into the service to have a used truck looked over for leaks and such. After they were done i had to aske them what they did cause they didnt say anything and i had to ask if there were any leaks and they said no. " I brought it there becasue i thought i saw a oil leak" a couple weeks later i was crawling under the truck i just bought and saw fresh oil under neath. i called them and they told me to bring it up there so they could look. Then they said that that is a new leak and it just happened. But me being a mechanic new that it wasnt new cause you could see the old oil residue on the engine and other spot. I beleive that they did not look at it the first time and just barely looked at it. the service advisor also was not very nice about it all. also a few days ago i was under my truck and i saw the flywheel cover was hanging off and missing bolts and the rest of the bolts were about to fall out. They had to take that off to look at the leak so i know they did that. Im just saying im very unsatisfied with their service department.

kaustin1980

Apr 13, 2013

This is probably the worst experience I have had trying to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and told they had the vehicle and to come take a look. Since I was going to be in the area any way I did. I was approached at the door told the sales person I was looking for matt. He came back claiming to have paged him. I took a seat at a table right next to the receptionist. After about 30 mins of listening to her talk to her mother and I was a little tired of hearing them talk a out how I had taken her mothers seat. So I got up and left to get a drink. Why not, no one else spoke or approached me anyway. When I came? back into the dealership walked past three seeming un-busy employees and stood next to a bright yellow mustang on the sales floor where I thought for sure I would be noticed. But maybe the laughing from the mother daughter work team were taking away from my need for help. By the way I just finished writing this while standing next to the mustang. I've been here for an hour total.

sara

Mar 6, 2013

I contacted this facility and they have A+ service. Now was just not the time to buy.

Ingegibbons77

Feb 13, 2013

These people are STUPID. Can you imagine walking into a dealership and having an A+ credit score, with prior Ford Financing, and being talked to like a your an idiot.I warn however goes here, the don't want to negotiate anything, they want you to PAY sticker price that's marked WAY UP!!! They have a GIANT sign up there flashing right now, that says $13,000.00 off on ALL Super Duty trucks........well, we go to talk to the salesman and as we are standing by the HUGE SIGN, he tells us they can might take 7 grand off???? What???? IT IS FALSE ADVERTISING MY FRIENDS!!!! AND THEY COULD CARE LESS WHEN I POINTED THAT OUT!!!!!! WOW IS ALL I CAN SAY!!!!!!!

GabrielleBruns

Feb 5, 2013

My car was having trouble soon after purchase, paid once to have it fixed I will not pay again!!! This is why I bought my extended warranty!

TwinMom2b

Jan 26, 2013

We went to break our lease early because we are expecting twins. When we first made the lease, we were told that we could trade it in anywhere, even early (although there might be fees) Ford Credit told us they couldn't give us the payoff amount, only Rockwall Ford could. Rockwall Ford said we had to come in. After three hours of waiting for them to "pull the numbers" and after repeatedly telling them that we did not want to look at purchasing a car until we knew what the numbers were yet we were bullied into looking a some while we waited, I had to insist on getting our keys back so we could leave. We did leave, to Rockwall toyota where we found a car and a deal we liked within 20min. However, both Ford Credit and Rockwall Ford refused to give us the payoff information. On one phone call, they even asked the toyota guy if he was calling about a our car and then said that everyone was too busy. Even Ford Credit said that they knew we were trying to make a deal with toyota and said that the dealership didn't have to give us a payoff amount! I called Rockwall Ford to complain about their behavior and spoke to Rick. He said that we couldn't trade in anywhere and then said that we could. He gave me the remaining value on the car (a number I already had from the automated system) but refuses to email me that number saying that it was the payoff amount. Currently, we are stuck with a car that we cannot legally fit all of our children in. When we get out of this deal, we will NEVER pay from this dealer or any Ford again.

ERO

Jan 1, 2013

I purchased a 2013 Mustang. The salesperson, Brenda, was very friendly and informed. I had brought the online ad from Rockwall Ford with me. I gave the VIN number to Brenda. I assumed, wrongly, that we were dealing directly from the price on the Internet ad. We finished the process with the Sales Manager. I signed the papers in the Finance office, and realized as I arrived home that the purchase price was actually not the Internet price, but nearly $3000 greater. I have to assume blame for not being more vigilant, but I am disappointed in the dealership and will not purchase another vehicle there.

Daryl Blackburn

Nov 19, 2012

I was going to look for a car planning to visit several dealers that day, I looked up a car they had on the internet and planned to just come look at it. Steve Adair met us out on the lot when we were walking around looking, he greeted us asked us what we were looking for then we found the car I was looking for. It was really dirty lookin but I drove it anyway to see how it ran, it was in awesome running condision. I liked it. But I was hesitant I didnt feel comfortable with it yet. But Steve was a VERY good sales man told me they could clean it up and fill it up and let me take it home that night. He made me feel sooo comfortable in my purchase, made it super easy for me in getting it. The lights were fogged up from over time, so he sweetened the deal a little by having the lights buffed up and cleared. I could'nt have been more happy with the sevice and I would recomend this dealership to anyone who is in the market for a new car or used car. I will be comeing back for my next purchase.

merebryant

Oct 2, 2012

Communication was horrible, pressured into purchasing, vehicle was in need of work and is already in the shop less than a week later, less than pleased.

Buy GM

Aug 21, 2012

When looking for F-150 the dealership was great. Salesman stated they were going to work on getting the financing where the payments needed to be and they would call me back that day. Didn't hear from them at all. The next day a mgr called and asked about buying experience. I told him what happened, he told me he would call me back. He did, to tell me that he would call back at 2pm with the terms of financing, deal approved. Never heard back from him. I called and was asked for my no# and they would call back. Hours passed, nothing. Called back, same answer. Called back hours later, spoke to finance mgr, and he stated he would call back in 10min, with terms, he didn't call. Hours later my salesman called me, I asked what were terms, he said he would call back. Nothing. I called back and spoke to another manager. He put me on hold and the phone hung up. I called back and could not get him back on the phone. Finally just called back and left msg for GM of the store. The #1 worst car buying experience I have ever had. Although I am NOT going to buy a vehicle from this auto group. Didn't get a call back from the mgr, after the phone hung up. Buy a FORD just don't do it from these guys. No common courtesy, lack of professionalism.

brocktune

Aug 13, 2012

After test driving cars all over the DFW metroplex, I should have started closer to home. Rather than offering sales pressure, this dealer provided customer advocacy, which made the shopping and buying experience as painless as an automotive purchase could possibly be. I have driven a Ford truck for the last eight years, and while I'm not as sensitive to brand loyalty as the manufacturer probably hopes, my experience in buying a car for my wife has put Rockwall Ford at the top of my list when I make a new vehicle purchase for myself. Ask for Jimmy Hamilton and you'll be treated the way a customer should be.

jennbugged

Aug 10, 2012

BUYERS BEWARE!!!...Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13,000 cash. On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basically they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16,999, which is only worth $6,400,(per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford....I am sick to my stomach how we were treated and how we LOST $13,000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company....If anyone would like more info, please message me. I have so much more to say!

mustangsteve24

Aug 10, 2012

Wow, worst dealership experience I have ever had! I arrived at the dealership around 10:30 a.m. after finally coming to an agreement on a used F250 that I wanted I basically sat around for 4 hours while they kept going to their sales office and made small talk or something. eventually around 6:00 p.m. the deal was finalized and I drove the truck home. The very next morning when driving the recently purchased truck it was stuttering upon acceleration. I immediatly took the truck to my local ford dealership (Southwest Ford, Lincoln, Mercury Greenville, TX) which has always been an amazing dealership. After running a diagnostic check on the truck two codes came up. First code showing was clear all codes, second code showing was fuel pump failure. So basically Rockwall Ford knew the truck had a bad fuel pump and cleared all engine codes on the truck and sold it to me with this major problem. While at my local ford dealer I tried calling Rockwall Ford to find out what my options were. My local ford dealer and I tried calling Rockwall Ford at least 15 times but they wouldn't answer any phones (except for the receptionist who transferred us to multiple people who didn't answer their phones). I drove back to Rockwall Ford in my other vehicle to talk to them in person. I explained my problem to them and the first thing they said is "where is the truck now?" I informed them that it is broken and at my local Ford dealer. After about an hour of arguing they said they would fix it, but were going to charge me for the repairs. By the way this fuel pump replacement costs 3,000 dollars. I was amazed that they refused to fix this broken truck that was 16 hours old! I should have brought the truck back and cancelled the deal, but then I would have had to pay my local Ford dealer for the diagnostic and troubleshooting and also paid for a tow truck to bring it back to Rockwall. I basically would have been out 500 dollars and had nothing to show for it. I can't believe this place is still in business with the way they run tings!

wavsine

Aug 1, 2012

I have never been treated more rudely by a car dealership. My wife, daughter and I asked to test drive a car. The salesman was rude and answered my questions with a flippant attitude. He handed us off to another salesman who went out to the lot to get a car for us to test drive. While we were waiting, we attempted to look at a car on the showroom floor that had the windows rolled down. As we approached the car, we noticed the lights blink as someone remotely armed the alarm on the car. My daughter reached inside and opened the door from the inside and the alarm blasted us. I looked over and saw salesmen laughing about it. We left without purchasing a vehicle. This was the second time we had visited the dealership. We were treated rudely then as well. I strongly advise people to shop elsewhere for their new Ford vehicle.

Larry

Jun 6, 2012

Joe was an excellent ssles rep to work with. Customer service did mail license plate to bad address. However, they worked hard to correct mistake

girlfromdallas

May 24, 2012

I went to this dealership because they had a used GMC Sierra Texas Edition I was very interested in. My sales guy, Jimmy Hamilton, was nice, helpful and did add 2 things that were deal-breakers, but once he passed me off to the "finance guy" I never saw him again. The Sales Director, Karl Thormahalen, walks around and makes small talk to give you that "we are just good ol' boys" feel. I think it's a big act. The finance guy, Will Nobles was arrogant, condescending and patronizing. I have owned over 25 cars and this guy took the cake. I was never so glad to be done with someone. I am sure he shares my sentiment. The truck had no floor mats and I expressed that this was a challenge for me. They said they would take care of it. They did. They took a pair of floor mats out of some other used truck with different colored carpet and slapped them in there. That was their solution. Really? In addition, the truck had a "thunking" feeling when you would brake (like a bowling ball rolling from the back of the bed to the front of the bed almost every time you stopped). The service department "looked it over" and told me that they found out that this is just a "GMC thing". Are you kidding me? I bought the truck as it was still under it's original warranty, and took it to Gateway GMC to look at it. Guess what? It had a problem!! Gateway fixed it for free (under warranty) and they genuinely appreciated my business. They have followed up consistently. I would not recommend Rockwall Ford to anyone. Please re-consider where you shop. Lastly, NO ONE from the dealership ever called me to follow up, thank me for my business, see if I was happy, etc. That should tell you all you need to know about their Used Car department...YOU are just a number, baby!

mullins01

May 10, 2012

Purchased a 2007 VW Passat in mid December 2011, in January 2012 took it to the VW dealership for routine service and was told that the timeing belt should have been replaced at the milage it had when purchased, i had the work done by a local repair shop when they had it tore down they noticed the bolts had backed out of the upper motor mount bracket and they found one of the bolt holes had been heli coiled, they finished the work anm secured the bolts, cost of repairs $1,000.00. Hindsite is always 20/20 I should have stopped the work when they found the bolt issue but at 19 this is my first car experience and I just wanted it fixed. May 2012 had severe engine vibration took it back to my repair shop and was told the bolt with the heli coil had stripped out, I called Rockwall Ford spoke with Morris Carter the salesman I bought the car from, he told me there was nothing they would do about it, it had been 6 months since I bought the car. The next day May 8th, Morris Carter called and told me he spoke with his manager and to bing the car to them "they would either fix it or hook me up with another car". I paid $113.00 to have it towed there only to be told, after the service department talked to Morris Carter, that Rockwall Ford was not coving any of the repair charges and Morris Carter said he never spoke to me about bringing it in. I believe Rockwall Ford knew the condition of the car prior to sale and possibly did the shoddy repairs to it before they sold it to me. I would never recommend anyone do business Morris Carter or with this dealership.

ESCAPE

May 9, 2012

My wife and we looking to trade our existing Escape for a newer model. We meet with Hunter who was great. The not so great part was waiting over 1 1/2 to see finance. Needless to say we left the delership at 9:30PM The new escape could have been cleaned better. Or we should have picked the vehicle up the next day like we wanted to.

Tanner

Mar 26, 2012

John Bowers is an excellent sales person. I felt he was honest... warm and a very nice person all around. Thank you for allowing me to express my opinion.

Carlos

Feb 27, 2012

Best sales deal I and my wife have ever experienced. Everyone was great did not plan on buying a truck, but it happened. Thank You

Keyven

Feb 1, 2012

I do appreciate all Wayne did to get my car fixed.

Danny

Dec 18, 2011

I just bought my 3rd vehicle from Rockwall Ford, and my 2nd from Dave Jones. Dave is a very professional salesman and very attentive to every detail. I don't know when I will need another vehicle, but I will only take my business to Dave and the rest of the great team at Rockwall Ford. I have bought trucks from many dealers and I enjoy the experience of buying from Rockwall. I strongly recommend them for your purchases, too.

Tracy

Dec 8, 2011

Rockford Ford has a No pressure... Professional and Friendly attitude. I will definitely recommend you to friends & family. As a matter of fact... two days after I bought my new Escape... I brought in my 1st referral for Randy----my husband Scott.

Gabby

Nov 2, 2011

Michael Foreman is an outstanding employee. He is the main reason why I drive from Frisco... TX to Rockwall Tx.

Kevin

Oct 5, 2011

I wanted to thank everyone who played a part in helping me get into my new car. I know they all worked very hard to get it done and I appreciate everything they did. I will definitely recommend you guys to people.

jwy1941

Sep 17, 2011

I bought a new 2011 f150 on June 6, 2011. As of September 17, 2011 I have not received my registration and license plates. I have contacted them via visit to dealership, phone calls, and emails. I was told by Will Nobles on Sept 2 that my plates had been found at Dallas Dodge and they would be in Rockwall the following week (Sept 5th). On Sept 13th I received an email from Faye Capell saying that they are still waiting for paperwork (over 3 months since the sale). On Sept 17th, I sent an email to Ford.com to complain and I am expecting to hear from them in 2 business days. Hope I do. I have talked to two others customers who said they had a similar problem with Rockwall Ford (license plates etc). I recommend looking for some other Ford dealer when buying a Ford product.

crestliner

Aug 20, 2011

the car had some dings and scratches and I was promised by the sales manager (jon zillioux)that they would be fixed if I bought the car, I WAS given a ''WEOWE'' sheet of paper signed by jon zillion that the dings and scratches would be fixed.THEY WERE NOT FIXED, after i bought the car the excuses started. Don't believe anything rockwall ford says or gives you on paper. They will lie and promise anything to sell a car. do not trust rockwall ford.

Ramon

Aug 11, 2011

Michael... did go above & beyound when he noticed my inspection sticker had expired in July 10. I had no idea when I would have noticed the lapse. Special thanks to him.

RowlettMustangSeeker

Jun 22, 2011

I went in to this dealership to buy a car I had seen online. It looked like a good price for a certified used car, or so it showed in the ad. I spoke with a salesman (a very nice guy) and test drove the car, and liked it very much. We negotiated a price, and while the floor manager wasn't happy about it, he shook my hand on the deal. I agreed to pay $24,000 plus TT&L, specifically. When they came with the invoice, I saw several extra fees that I, of course asked about. I was told "Everyone pays those", even though we had said specifically what I would pay. When the manager came in, he threw a fit, tore up our paperwork, and broke the deal, saying that he didn't need to be "Nickle and dimed". Extremely unprofessional at best. I'd like to say if they met the original deal that I would go back and finish it, but if that's the way they choose to treat customers with cash in hand, how can I trust them to stand behind their product? I'm buying the truest form of a commodity, so I will just take my business elsewhere. I can't in good conscience recommend them to anyone else.

MARKS.LL

May 26, 2011

Everything went great and I didn't feel any pressure from anyone about buying my car. Morris was great to work with! He took care of all my needs. I can tell he loves his job by the way he assisted me! I will tell all my family and friends about your dealership! Thank Rockwall Ford!

Maddy.B

May 23, 2011

I was not aware that the right shock absorber was leaking. I was impressed that the service department checked so thoroughly found the problem and fixed it while it is still under warranty! That very seldom happens with other dealerships I have dealt with. I certainly appreciate that level of service, and will trust the service team in the future.

micheald

Mar 22, 2011

i got a 03 cobra from rockwall the car was a lemon from day one! motor was bad so they rebuilt it there and not even two years later the motor is bad again. i also had tranny problems out the door when i took it back the tech said its the fly wheel and cluth! WRONG it was the tranny witch i had to have rebuilt! the rear also gave out on it to witch they did fix about a year ago and is bad again. the car has been in a shop more than on the road and they dont care seem like they were super nice til you drove off the lot.

melissamcculloch

Nov 9, 2010

Rockwall Ford is a complete scam!! I have a truck that I had in there for repair that they charged me $1400 to supposedly fix and it still does not run. I have been talking with not only the general manager who was very rude and no help to me at all but also a service advisor named Floyd Hume. I have spent over $3000 between Rockwall Ford and Wichita Falls Ford and the truck is still not running. I would never recommend taking any vehicle to the Rockwall Ford service department. They are a complete scam and very unprofessional and have no idea what customer satisfaction is!!!!!

xRod52x

Oct 13, 2010

Was originally told they could get a car I liked from another dealership, so went there and was given tentative figures. When I returned they tried to sell me a different vehicle and changed all the figures enormously. Naturally I refused that deal and nothing more was ever mentioned about the original deal. To make it short and sweet it was there way or the highway, so I am on the highway(LOL)

txcustomer

Jun 10, 2010

We took a company truck, which was early in its warranty period, to Rockwall Ford, for what was diagnosed by our trusted local mechanic as a problem which fell under the warranty. The service center stated that there was water in the fuel tank and that there would be a 600. charge to drain it. This service was already done TWICE at our mechanic's shop and it was found that there was NO water in the tank. (The root problem was warrantied.) Consequently, the service center insisted that there would be a CHARGE of over 100. to test drive the truck so THEY could determine if there was any further problem. Why would Ford charge a warrantied vehicle owner to diagnose a possible warranty vehicle problem? We ended up taking our truck to Prestige Truck Ford Service Center. Will report on their progress. 6-1-10, Follow-up: We just found out that Rockwall Ford CANCELLED our Warranty without informing us. We were not told by Rockwall Ford that our warranty was cancelled. We found this out quite by accident when we looked up our warranty dates for service when our truck was taken to Prestige. It looks like this is a retaliatory act for this review and the statement that was made that we would file a complaint for their poor customer service. We were also told that a dealer can do this if a service they recommended is not done. Interesting. As a side note, we would not have found out the warranty was cancelled, and we are still paying for this warranty in our monthly payment without receiving the service. Fraud. Shoddy customer service on their behalf. This just furthers my original claim of poor and unprofessional customer service.

leonardtx

Dec 13, 2009

They had what I call a teaser ad for a 2010 vehicle which actually existed on their lot. The vehicle did have some dealer ad-ons which weren't stated in the conversations prior to arriving - the typical overpriced window tint, alarm and nitrogen in the tires. Those were negotiated down and I paid very close to the sale price.Very good staff, no high pressure sales pitch and I was out the door in less than 4 hours. This was my first experience with this specific Ford dealer and it would be my first choice on another Ford purchase.

smartshopper101

Sep 5, 2009

We were in the process of purchasing a vehicle from Rockwall Ford and had taken possession of the vehicle. Two weeks later they call to inform us that they "overlooked" the fraud alert on my credit report. They FAILED to even verify that I was who I said I was and let us drive off with the vehicle. When the fraud alert got in the way because the bank was trying to verify it, we decided to return the vehicle only to find out that they had sold our trade-in at auction (with no title and they did not even pay it off!) We were stuck, they told us to drive the vehicle until they cut us a check for the trade. We went in to return it today and they refused to accept the vehicle, claiming that we owed them $9500 for the use of it!!! I will NEVER recommend Rockwall Ford to anyone EVER!!!