Used Cars for Sale at Roseau County Ford in Roseau, MN

Virginia Pearl Lian

Mar 11, 2015

my vehicle no longer grinds or howls while driving after two attempts to find the problem.

Charles Belmer Thompson

Feb 19, 2015

Lowell was very good. I have never felt so good about paying too much for a vehicle. He certainly has a talent.Chuck Thompson

Robert James Anderson

Feb 18, 2015

Very accommodating and prompt with appointment. Always a smile and a no pressure style!

Ryan Duane Coons

Feb 13, 2015

I got a brand new 2015 Ford Escape & I LOVE it !!!!!! Ford was great to work with I would totally purchase another vehicle from Roseau County Ford again great people to deal with!

J and M Alten

Feb 12, 2015

We purchased a Ford F-150 FX4 after just purchasing a Ford Explorer last spring. Lowell was our salesman both times and is fantastic. Barrett was our finance guy both times and was also fantastic. Any question we had was answered almost immediately. They are wonderful.

Chris Berger

Feb 12, 2015

Barrett gave great customer service.. Very easy buying process. Flawless.

Chris Jason Berger

Feb 12, 2015

2014 F150 FX4 truck. The buying process was quick and flawless. No work needed by myself. No reason to buy anywhere else. Barrett was great to work with. Will go back again without a doubt.

Jolynn Mary Cooper

Feb 11, 2015

I love my new truck and the purchase could not have gone better. Thank you, JoLynn Cooper

James Arthur Carlson

Feb 10, 2015

we like our truck very happy with it and the dealer was very helpful thank you so much

James Arthur Carlson

Feb 6, 2015

very happy about getting the truck and the people there were very helpful . we thank you so much for helping us out .

Ryan Heath Sprabary

Feb 5, 2015

It was quick to get an appointment, and quick to get the oil changed. Thank you!

Robert Harold Wennerstrand

Feb 2, 2015

We purchased a new vehicle through Barrett Hoosier. He provided information, answered our question and was accomodating and patient with us.

Gerald Ray Didrikson

Jan 22, 2015

was able to get in with short notice and work was done when I returned

Cory Magliaro

Jan 15, 2015

Good job done as usual keep up the good work. I will return for future service.

Roger Jacob Loer

Jan 4, 2015

I had an alternator replaced on my F-350. It was done in a short time.

Mark Hebel

Jan 3, 2015

Brought my vehicle there for an early morning appointment. Was treated with the usual service. Fast, efficient and performed perfectly. Had a cup of coffee and talked with the staff in front and was on my way in about an hour. Great service!!

Gary Edward Slater

Dec 29, 2014

I had a regular oil change. They checked the tires also and suggested we look at some replacement at the next oil change.

Steve

Dec 19, 2014

Great service but you always want to much trade difference

Valued Customer Lumber Mart Inc

Dec 8, 2014

f-150 Platinum, very happy great fit and finnish. Good style and comfort.

Jearline Stovall

Nov 29, 2014

The staff was very helpful and friendly. I never have any problems with service. Thanks

Kevin Schumacher

Nov 24, 2014

Thank you Roseau County Ford for providing excellent service!

Jeffrey Lee Siverhus

Nov 24, 2014

It seems things have improved in the last year. For example, our vehicle inspection report is now filled out.

RoseauCoFord

Nov 6, 2014

I brought my car in with a nail in the tire after 5pm. (the service dept. closes at 5pm) There still was a worker in the shop closing up and stopped what he was doing to help. He patched my tire and got me on my way. (on his own time) I would like to thank him but don't remember his name. This dealership went above and beyond to help me and I would recommend it to everyone.

nstig8r1123

Jul 10, 2014

June 2014, I arrived at oil change appt one minute early. I arrived at the service desk and said "hi". Two gentlemen (Myron and Rich) looked up from their computers but did not reply. Rich eventually said hello and told me he'd be with me in a minute. He then proceeded to inform me on how upset the customer's whose billing invoice he was working will be once he gets his bill. I don't care to hear such things. Makes one wonder what they say about me when I'm not there and I wonder if their rates were high. Eventually Rich turned his attention to me. I informed Rich I was there for an oil change then inquired about a part I wanted a price check on. Rich told me the other guy (Myron) could quote me a price. Rich then told me to have a seat in the waiting area, which he informed me, was remodeled and not in the same location (it was left for me to locate). Before leaving; I asked Rich what the oil change included. He showed me a checklist sheet of the tasks performed and findings will be indicated where needed. Off I went to sit. Upon my arrival to the new waiting area; TV was off and the coffee pot was off. With still one hour till business end; I would've thought they'd have something going...(yup, I couldve turned the TV on and brewed my own pot, not the point though). While waiting, Rich walked into the manager's office and with the door remaining open, he proceeded to inform the manager of the same billing invoice I heard about in the service area. Again, nothing I care to hear about. No one spoke to me for 39 minutes. At that point the front receptionist (who was a fill-in) informed me she would check to see how things were going. She voiced this from her work area, instead of walking up to me to let me know. I guess her yelling it across the showroom was less strenuous than coming to me. I waited 4 minutes; she didnt come back so I got up to see what was going on. When I entered the service area; Rich had already left and only Myron was working. The receptionist said shed get the bill for me. I walked back to the front desk to wait and pay. Upon paying for my service; I was shorted $20. I informed her of this and she said sorry; this isnt my day job. Nice. She then proceeded to give me the money owed; which she still shorted me $10. Once she finally got the change correct (basic math skills were not evident here) she said she doesnt usually work that area or handle the money. I let this pass. I asked her if everything went okay with the oil change. She then showed me to the checklist indicating my battery failed the test: 0% rating. Hmmm, I would have thought someone from the service area would have contacted me on this prior to this point. My patience was getting pretty thin by that time. I walked back to the service counter to talk with Myron about the battery and also ask about the part price check. Myron said I should get a new battery, thats it. Nice. I then asked about the part quote. He told me the price. I said not bad and told him to order it for me. He said he thought it was pretty cheap too and went ahead and ordered it for me already (without my consent at that point). Nice. So I have a battery which failed a test; they failed on an opportunity to sell me a new one, but they went ahead and ordered a part for less money which I only asked for a quote on. By the time I got out of there it was 5:00; closing time. As I left the building; they were already locking it up behind me. Gosh; they could have at least waited to see if everything was okay with me and my vehicle before removing the opportunity for me to get help from them if needed. I bought my vehicle in a private sale however the person I bought it from purchased it from this business. Earlier that week; I informed the business of the ownership change so their records could be updated. I initially wanted to continue having service with the same business. Well see now. A few opportunities for improvement (OFI) could increase their rating with me. Yes, I would recommend this place for an oil change: no complaints there. Good value for the price. They had an opportunity to make more money from a battery sale if theyd just taken the time to care. They order a part without consent prior to ordering. I wonder how many sales are generated off customers who only want a quote and end up with more. Customer service/ people skills needs improvement. Why settle when they can excel? Small town mentality at work there; friendly and all neighborly like but I would prefer better treatment. Sure, they may be familiar with me however respecting me was another matter. I had to wait to be verbally acknowledged. I was informed to find the waiting area on my own. After 39 minutes of waiting; someone finally spoke to me. No one checked on me whatsoever during that time. I had a part ordered without my consent; just fortunate I agreed to it after the fact. No battery recommendations other than I need a new one. If theyre going to have someone handle money; basic math skills should be a prerequisite.