Used Cars for Sale at Ross Downing Buick GMC Cadillac in Hammond, LA

Raymond

Jun 4, 2016

I've been shopping for a certain truck for a great price for about a year. They had the truck in stock, I told them what I wanted to pay and was offered a great deal. Chris, James, Jack, and Jimmy were all very helpful and professional. I would recommend them to anyone in the market for a vehicle.

James C

May 5, 2016

Jayson Bernius was a pleasure to deal with. The staff at Ross Downing were really great! A special thank you to Mike Terry. He knew we were looking for a certain type of truck . It was a perfect match!! I was so impressed with everyone at Ross Downing! My neighbor drove the truck and wanted one. I sent him to Jason and he bought one the next day!! Thank you James Chustz!!

J. L. Miller

Apr 21, 2016

We shopped two other dealerships before buying from Ross Downing. We got the best deal and were treated the best at Ross Downing. The price advertised is really the price before tax and title, no hidden fees. I have already recommended Ross Downing to my friends and family.

Boomcity

Mar 22, 2016

Excellent service all around. The buying process was very quick and easy, due to really good customer service from top to bottom

J Fullerton

Mar 3, 2016

Rudy, is a pleasure to work with. helpful, responsive to questions and quick to provide call back and follow up. At no time did I feel pressured to make a purchase. Jimmy, the business manager was able to save me money going thru my own bank to get a better rate. I felt like the Ross Downing team had my best interest in mind helping to get the truck I wanted at the best deal posible! Many Thanks and I'm really pleased with my new truck.

Sharon

Feb 28, 2016

did what i ask to be done in a timely manner had and did it well the people there are very

Edward

Feb 20, 2016

Staff was friendly quick not wasting my time by playing those little games were they want you to wait hours then take some crazy deal

Mike Cherry

Feb 17, 2016

Ross Downing GMC was the best dealership that I have purchased from. My salesman, John was very professional and knowledgeable about the truck of my dreams. I would definitely buy from there again and I recommend anyone looking for a GM product to let that be the first stop! And I must add that they had the lowest priced vehicles within a 500 mile radius from my house!

Daniel

Feb 16, 2016

The service that I received was excellent. The Salesperson Ms Bree Dixon was very professional. I would reccomend Ross Downing Cadillac to my family and friends. Great service. Clean facilities. Great experience.

Frank

Feb 16, 2016

I was told the work would take about 3 hours and it was right at 3 hours. Pleasantly surprised. Everyone was courteous and friendly.

Jayme

Feb 15, 2016

:) that is all i want to say, i dont have twenty words why do you make us have twenty words?

Donald

Feb 13, 2016

EXCELENT EXPERIENCE,PROFESSIONAL AND FRIENDLY SALES AND FINANCIAL STAFF.I WILL RECOMMEND ROSS DOWNING GMC TO FRIENDS AND FAMILY. JAMES DAVIDSON EXCELENT SALESMAN

Hunter

Feb 10, 2016

The service department at Ross Downing Cadillac in Hammond was great! Everyone was friendly and helpful. I had only a minimum wait time.

Diane

Feb 9, 2016

Always accommodating to my schedule . I vehicle if I need one. They truly are a team group of employees. They rely on each other as special services experience

Shannon

Feb 9, 2016

It was great to just walk in an everything was ready to sign and over with. It didn't take all day. Sales man and manager where great to work with.

Becky

Jan 5, 2016

1st Class Service!!! My Salesman always takes care of me from the time I purchase my vehicle to when it needs service or when I have the smallest question. I wouldn't buy from any other Salesman or any other dealership!

Neil

Jan 3, 2016

Had a recall in mail when set up appointment there were 2 recalls fast and friendly service called me when they were done

Henry

Dec 30, 2015

Ross downing resolved my issue very professional and effectively with little waiting time. They were also thoughtful about my issue

Charles

Dec 29, 2015

I give much thanks to my Sales person Mr. James who went above the call to make sure I got what I needed. Thanks so very much.

James

Dec 29, 2015

I received excellent service on my previous purchase,so I decided to trade up and got a very good deal. The salesman even picked the vehicle up from the rail yard insuring my wife received it for Christmas. I can't express the value of that kind of service.

Jennifer

Dec 24, 2015

Rudy is a great salesman; we have used him twice in the last three years. Entire staff is welcoming!!! Once my decision was made to buy the car, everyone pulled together to make sure the rest of the process was done quick and efficient.

Tamela

Dec 21, 2015

I would really like to thank the sales manager Chris for being so nice and helpful in the purchase of my new Cadillac.

Bradley

Dec 11, 2015

This is our third GMC purchased at Ross Downing. Everyone is professional and they work hard to get you the best deal possible.

Steven

Dec 10, 2015

very good everyone was very nice and straight foward. Buying process was very easy and pricing was fair. Nice people to work with.

Gary

Dec 9, 2015

The salesman was very friendly (Kurt Goodwin). He knew we were coming to look at the car so he did his homework to make sure he could answer questions that we might have. The entire experience from everyone else was also easy and friendly.

Steven

Dec 9, 2015

Bri took a lot of time and worked with me. Pleased with the level of service and the vehicle as well.

Darrell

Dec 1, 2015

from the time we arrived and were greated by the sales assistant to the time we departed, all of the people involved in making the deal were very curtious. this was the best auto buying exeperience i've had. thanks!

Sara

Dec 1, 2015

Very friendly people who are willing to work with you on the price. My salesman chase will be highly recommended to everyone I know looking for a new vehicle

Amanda

Nov 30, 2015

We received great service from our sales rep Michael Babin. Everything was quick, easy and professional. Overall we are very happy.

James

Nov 30, 2015

Rudy was easy to work and extremely polite. Wasn't your typical pushy salesman. Also the financing department went out of there way to work with my local bank.

Reginald

Nov 27, 2015

Top notch service! Very professional customer service employees who make you feel like they really care about you and want your car to be trouble free when it's serviced.

Cynthia

Nov 25, 2015

Because of my work schedule, I was unable to set an appt. However, the service technician went above and beyond the call of duty by working through his lunch break in order to get my car serviced quickly. I was extremely grateful for his kindness.

Shelia

Nov 24, 2015

My 1st service trip to Ross Downing was a very pleasant and efficient experience!!! Everyone was very nice!! Wild recommend Roos Downing to everyone I know.

Ashley

Nov 23, 2015

my experience with ross downing was wonderful.. its stressful enough to have to go through the car buying experience but Chris Vicknair and Michael Babin made that transition a lot easier for me. They were able to get me right in and out without having to spend the entire day. very straight forward and personable !!!

Abram

Nov 20, 2015

Good experience and good buying experience. Friendly staff. Good location and hours. Large inventory. Purchased vehicle from Ross Downing before.

Charles

Nov 20, 2015

Good friendly people sales people vary helpful my salesman wasn't pushy he was vary good I would definitely buy from him again this was my second car I bought from him

William

Nov 19, 2015

Thought you crowded me on the trade-in, Otherwise the experience was good. Got a good orientation upon delivery, Settlement process was easy and hassle free.

Brandon

Nov 17, 2015

Very fast service. Great process for service. Great loaner vehicle too!Very nice waiting area for kids, big and small alike. Makes the wait seem to fly by.

Henry

Nov 17, 2015

fast,easy and honest. They worked at your convenience not theirs, which means they put the customer first. They return my phone call quickly. They still continue to help and answer question days after the sell.

Stephen

Nov 17, 2015

We purchased our last 3 vehicles here, it has always been a positive experience.Thanks, it was a pleasant experience.Susie Ivanyisky

Robert

Nov 15, 2015

In the past, purchasing a car has usually been a stressful experience. Not this time. John Dudek picked up from my USAA web site search that I was searching for a Lacrosse. He called to say he had good news, having on the floor, a Lacrosse meeting my search criteria for options/packages.I drove over the next day during some extremely stormy weather. John was courteous, knowledgeable, professional and a pleasure to work with! There were no high pressure, arm twisting tactics.Since it was near closing with bad weather continuing, I was assured my name was on the car until we could get back the next day.In addition to being equipped the way I wanted, there was some unexpectedly good discounts, and advertised Black Friday specials. I drove home in a fantastic car, and not stresed, while spending much less than expected.If you like "red carpet" treatment, this dealership delivers!

Todd

Nov 12, 2015

Mr. James Davidson was very helpful and made my experience purchasing a vehicle much more pleasant than what I am accustom to.I appreciated not having to deal with high pressure sales tactics. Also he focused on making sure I got the truck that I wanted to own not trying to sucker me into getting any truck that he could put me for price X. I would come back in the future to deal with him.

Frederick

Nov 8, 2015

Everyone works together to fix things! Great team that quickly fixed my issues and took the time to go through some areas I was not familiar with.

Frank

Nov 6, 2015

Went in without appointment and they fit me in and fixed minor problem with windshield wiper. Need twenty words so that's why I'm typing this.

Hunter

Nov 5, 2015

As always, excellent service. Everyone was helpful and efficient and friendly. I will definitely go back both for sales and service.

Jason

Nov 4, 2015

Service advisor was extremely helpful, knowledgeable, and courteous. One big cavaot was when sales manager Jay Stricker stopped by and thanked me for being a loyal customer. I was amazed by his professionalizm and the fact he took time out of his day to check on a customer in service. I also need to mention that every time I come in, Scott Cannino is always available and willing to assist in my concerns. Great team at Ross Downing!

William

Nov 4, 2015

We had a key break for our 2013 Buick Lacrosse and the dealership ordered one and had it programmed in less than 20 minutes after we brought the car in for repairs.

Lance

Nov 1, 2015

Good experience and great people. Couldn't be happier with my new truck. Very professional team at Ross downing that puts the customer first.

Natalia

Oct 26, 2015

Our experience at Ross Downing was very good! Rudy was a pleasure to work with and so easy to talk to. Even when dealing with the financial aspect, Carey really made everything so simple.

Lorie

Oct 20, 2015

James was fantastic. I have already recommended him to other people. Credit dept was also great. Everything was ready when I arrived. It was a great experience.

Stephen

Sep 6, 2015

Great service and very friendly. They got right on it as soon as i pulled up and they treated me like i was there only customer.

Neil

Sep 4, 2015

they found out I had a recall and ordered the parts also ordered some molding that had come loose. very polite

Deborah

Sep 2, 2015

Everything was great! Great sales team, great finance dept and great coffee. Thanks, the car is so pretty, love it.

Jessica

Sep 2, 2015

The staff here are always prompt, courteous and knowledgeable! They greet you upon arrival- with a smile- and take time to resolve issues at hand.

Troy

Sep 2, 2015

The entire process was quick and the deal was great! I have already recommended you to several others that will certainly lead to additional business.

Becky

Aug 31, 2015

You can always count on Ross Downing to provide you with an excellent customer service experience! That is what keeps us coming back, time and again.

Joseph

Aug 31, 2015

Salesperson went the extra mile to ensure prompt delivery of my truck. Putting these words in only to satisfy 20 word minimun requirement which I do not agree with

Joyce

Aug 21, 2015

everyone always friendly to all they deal with, prompt service, clean facility inside & outside, like that they call & remind of appointment

David

Aug 20, 2015

This is the fourth Cadillac we have purchased from this dealership. Our experience here has always been great. The staff at Ross Downing Cadillac is top notch. Thanks for a no hassle experience.

Frederick

Aug 16, 2015

car was ready way before expected. they were able to take care of my car in a lot less time

Jim Mckennon

Aug 12, 2015

We all know used car dealers. I worked with salesman and used car manager on 2011 certified cad. They kept trying to get me into dealership 90 miles away, but I wanted deal over internet based on my truthfulness.. I presented my car and sent pictures and told them what I wanted and they gave it to me based on their final inspection. They did same with their car and their price subject to my inspection. I got there drove the car and in about 20 mins was signing papers on on my way. Great people to deal with.

John

Aug 12, 2015

Really impressed! Had great service from beginning to end! Salesman had excellent knowledge of vehicles,great attitude and was very patient with me!

John

Aug 7, 2015

Everyone was extremely professional,no one played "games" Best buying experience I ever had John Dudack is a valuable asset to your sales staff

Terry

Aug 4, 2015

Friendly knowledgeable staff, pleasant waiting area and reasonable wait time. I would recommend this to a friend or family member.

Robby

Jul 31, 2015

It was a great experience all around. James & Tim were excellent! I would highly recommend this dealership to anyone looking for a new vehicle.

David

Jul 27, 2015

Very layed back atmosphere , no pressure to buy , our salesman is very knowledgeable about the vehicles & willing to go the extra mile to make everything go as smooth as possible , I really appreciate that. Oh yea & got a great deal !

Rhonda

Jul 26, 2015

Fast and customer friendly service. The salesperson does not pressure you into buying if you dont see anything you like.

Su

Jul 25, 2015

Had a very positive experience at Ross Downing. Everyone I talked to from beginning to end were friendly and very helpful. This is my families 5th car to purchase from them. So that says it all I would recommend this dealership to all my friends and family.

Cynthia

Jul 24, 2015

The sales and service are exceptional at Ross Downing! I've shopped at several local dealerships, and my experience at Ross Downing was worth the drive.

Clarence

Jul 20, 2015

Jim Davidson worked really hard at getting me in a new truck and I would buy another one from him he's a great sales man and a good guy. Thanks

Michelle

Jul 18, 2015

the salesman that I spoke to on the phone n ultimately ended up buying from was very helpful, provided me with all the details that I asked for. I assumed that I would be greeted with the same when I visited the lot. My experience when I got to the lot was a bit different. No one greeted me on the lot after I asked for Michael b. He was not in n I received satisfactory service. I was promised gas cards for this but to date have not received. Overall, will do business with them again based on price, helpfulness and pleasant experience in the end. I love my new car.

John

Jun 26, 2015

Brad, Scott, Joey were awesome. Never experienced a dealership service department so concerned about customer satisfaction. They truly worked as a professional and knowledgeable team. Turnaround on time was as promised and fully explained all the work performed.

Roger

Jun 24, 2015

I have had nothing but great experiences with both the sales and service departments at Ross Downing Buick GMC Cadillac. My recent service experience was by appointment while I waited for the vehicle. They were ready for me when I arrived and got me in and out quickly. The service department staff are very professional and courteous.

Deborah

Jun 16, 2015

It was very easy to set up a service appointment and get it scheduled for a convenient time. They gave me a ride back to work and again back to pick up my vehicle. Couldn't have been easier!

Scarlett M

Jun 12, 2015

Earl is awesome to work with. He explains everything to you thoroughly on not only what has been maintenanced on your vehicle but also what you can to do on your own to keep your vehicle running at it's maximum performance. I could not ask for a better person to work with. Thank you, Scarlett Schliegelmeyer

Danny

Jun 10, 2015

You Guys are Awesome everyone went out of their way to help way for me and answer all my questions .I will be back !The Ross Team should be a model for other dealerships .

Gayle

Jun 6, 2015

I am very satisfied with the Sales representative who did an excellent job explaining the type of car that we were interested in. We are very satisfied with the service representative who helped us with and explained how the car works and what can be done if there is an issue. I would be more that happy to tell my friends and family how well Ross Downing treats its customers and Ross Downing will be the dealership that I will always use to purchase a new car.

Earl

Jun 4, 2015

While waiting for my car, a young man came and ask me if there was any thing he could for me. He was Scott the service manager. I was very impressed, he made my wait more pleasant. Dr. E. McCallon

Eric

Jun 2, 2015

Staff was very polite and professional. Completed service on my truck in a timely manner. I am extremely satisfied with Ross Downing.

Stephen

Jun 2, 2015

Jack Starkey was great and helped find me an additional $750 savings, on top of a good deal, for being a USAA member. The finance manager was also a pleasure to work with and gave me three finance options from which to choose.

Mary

May 30, 2015

Excellent service. Earl is top of the line in dealing with customers. You don't feel like you're at just any car dealership, he brings an atmosphere that makes you feel like your at a 5 star resort. I'm always in and out in record time, the issue is always completely taken care of and I never leave without any concerns being addressed upon my departure. Thank you!

Bradley

May 27, 2015

The sales staff were the only ones who answered my emails back promptly and completely. Other dealerships never answered me back. They never tried to sell me something other than what I asked for. Very freindly and knowledgable.

Gerard

May 25, 2015

I could not have asked for better service. The service I received and the friendliness of the staff was as good as it gets.Thanks,Gerard d'Fonseca

Ashley

May 15, 2015

We have bought several vehicles from Ross Downing and each experience has been exceptional! We called this time, I spoke to Rudy and he had the vehicles we were interested in ready and waiting! The financing was easy and very fast! Overall like every other purchase at Ross Downing, it was superb!!! We will always come right back to Ross Downing!

Joseph

May 15, 2015

All work was done in a timely manner. Was in and about in about an hour, witch is not bad I have been to other dealerships and spent over 2 hours for the same process. But the other dealership I went to for my truck said they done everything on the list and didn't (rotate tires and fill all low fluids). It's worth the hour drive to go to Ross Downing GMC.

Chase

Apr 21, 2015

Michael Babin, the Sales and Leasing Consultant at the Hammond LA location was a huge help. Michael was very knowledgeable about the vehicle and made the sale very easy for my wife and I. We would definitely recommend Michael to help anyone looking for their next vehicle purchase. -Chase Lambert

Douglas

Apr 21, 2015

Your internet guy is easy to work with. He put a fair deal together quickly and made the deal happen.

Tyler

Apr 21, 2015

Seth Lorio was my salesman and he found the exact truck I wanted and beat competitor prices by hundreds. I love my truck and the service was excellent!

John

Apr 17, 2015

I had a blow out for some unknown eeason. 10 minutes leaving dealership on I 55.Didn't hit or roll onto anything just tire came off rim.Called dealership Michael Babin and someone else came and brought a new tire and rim and changed out the blow out one.Very well appreciated.

Wayne

Apr 17, 2015

The experience was great. Never have we been to a dealership where there was NO pressure and everyone was friendly and helpfull . Thank you Jack Starkey, Rishaud Carter and Carey Stockton great guys . We are loving are new Terrain.

Victor

Apr 10, 2015

Pleasant, professional and accommodating. I was pleased with the customer service, contact and communication. Clear explanation of next steps in repair. Excellent loaner car.

Michelle

Apr 1, 2015

I had such a great experience! I'm from out of town and wanted to do as much as possible over the phone and email so I could basically just walk in and buy. That's exactly what happened! Everyone was so helpful and friendly and they just made my car buying experience as smooth as possible! When I'm in the market for another car or hear of friends or family needing one; I'll definitely be sending them to Ross Downing!

Donald

Mar 15, 2015

Everyone was very helpful and no pressure at all. To us the real test comes later if we need service a year or two from now. I feel they will do everything they can to give us that service. Very well pleased.

Matthew

Mar 13, 2015

I had a car in mind from researching online. I called ahead and Chase had the car detailed, gases, and waiting for me to test drive when I showed up. This was my first car purchase and it went more smoothly and quick than I anticipated.

Clint

Mar 5, 2015

The fact that they maintain updated website (accurate inventory and prices) and their "non-pushy" approach to selling made this my best car buying experience ever.

Cynthia

Feb 27, 2015

I am a repeat customer. I loved the service I received the first time I purchased a vehicle, and I was very pleased once again.

Derrick

Feb 26, 2015

I have purchased probably 4 other vehicles in my lifetime. All the way from Metairie to Gonzales. Purchasing this vehicle at your car lot was the most pleasurable purchase I have ever made. My salesman was great. Not pushy or demanding in the least bit. There was very little haggling once we were with the finance manager. (Which is always the part I dread)and we were in and out well under 2 hours with the exact car I wanted and the exact payment I needed. This was truly appreciated and I will not hesitate to come back in the future.

Michelle

Feb 23, 2015

very quick to service my car while I waiting. very professional. even did a quick car wash on my vehicle after service. very impressive.

Steven

Feb 23, 2015

OK, only problem was when I called to schedule the service i asked for them to check on a power supply problem with the towing package and it didn't get to the work order.

Cordell

Feb 18, 2015

Everyone is always so friendly and helpful. It's like visiting with family when I come in -- from greeter Jimmy Barrilleaux to Gary in the Service Department and mechanic Tommy Burke.

Karl

Feb 16, 2015

The salesman was very polite and answered all our questions and very knowledgable about the vehicle.not a pushy salesman which we liked

Michael

Feb 12, 2015

Probably the best car-buying experience we've had. Michael was knowledgeable, easy-going, and made us immediately feel comfortable. There was absolutely no use of any contrived salesperson lingo or high pressure sales tactics. Michael simply sold us on the merits of our car in a casual yet well prepared way. A great experience from start to finish.

Carol

Feb 11, 2015

Everyone was very friendly. We were quoted a price over the phone before we drove the long distance.The salesman checked the lot for the exact color and model we were looking for and the price was the same when we got there. No dealership had ever done that for me before.

Donald

Feb 9, 2015

mr.jack starkey was a great help with me buying a new truck I was treated well most professional salesman by far thanks for all the help

Thomas

Jan 28, 2015

Everything was great, smooth tranaction. In and out in less than an hour. My feed back was not 20 words so this is all you get.

Dominick

Jan 23, 2015

Very polite and competent staff. Earl is always a pleasure to deal with. I arrived 30 minutes before they opened but Earl was there and ready to help me.

Shaun

Jan 19, 2015

Was nice for them to fit us in as I called only a few days in advance. Would like ot see the ability to handle more vlume/less need for an apointment to get an oil change and tire rotation.

Deborah

Jan 8, 2015

My salesman James was excellent. He answered every question I had (and I had a lot!) with the utmost of patience. The whole experience was stress free!

Kg4

Jan 1, 2015

Contacted a Internet salesman and set up an appointment. Upon arrival of the appointment I drove the truck and then sat and talked numbers briefly with him not really doing crap. Same old let me talk to my Mgr BS with nothing achieved. I guess what do you expect from a kid as a salesman. He was a rude little snot nose and then very pushy to try and run my credit. I would not go back due to poor service nor would I send anyone I know. Went to Pemier Honda with my expectations far exceeded.

Fightinbulldog29

Dec 23, 2014

I found Ross Downing's prices on the Internet to be accurate and lower then all their competitors. No bait and switch. My wife and I drove all the way to Hammond from Chalmette to purchase our Acadiana. I had a baby, small kid, mother-in-law, and eagerly awaiting wife. Amanda our sales person and Coach are finance person were totally awesome. We knew exactly what we wanted and it was sitting there waiting for us already cleaned ready to go. I would totally recommend Amanda all my friends and family if they were looking to purchase a GMC.

Gerard

Dec 21, 2014

As usual, the service was great. Friendly people, nice atmosphere, efficient service. Good coffee as usual was also very nice. In addition, I took some time to check out the new vehicles in the showroom. Timing was also prompt and I was able to get to my meeting on time.

Earl

Dec 17, 2014

I was very happy with the service. I went to bohn gmc in Harvey and did not like the service . They made me wait for over three hours to even talk about the price and they only offered me half what my trade in was worth

Lindsey

Dec 17, 2014

I had to get a new car unexpectedly. I knew what I wanted and could not be more pleased with the help I received throughout the whole process. James Davidson was most helpful in every way! I have already recommended him to friends who are thinking of purchasing a car. Again, I could not be more satisfied with everyone who helped along the way. Thank you so much!

Wilbert

Dec 9, 2014

A quick in and out when I brought my vehicle in for service. The work was preformed quickly and I was informed of the work that was done. When I picked up my vehicle it was washed and cleaned

Nolan

Nov 20, 2014

I had a very good experience at Ross Downing when I purchased my truck. James Davidson was a great salesman to work with. He was very knowledgeable and informative on the truck that I was interested in and ultimately ended up purchasing. I will defiantly refer my friends and family to James and Ross Downing

Winston

Nov 20, 2014

Our sales person, Mandy Lynn Triche, did an excellent job in getting us what we wanted. The finance manager was extrememely good and overall we are very satisfied with our service and our new Acadia.

Romona

Nov 15, 2014

I was kept updated with the status of the work being done on my vehicle. Everyone was very courteous. The waiting room is very comfortable.

Carol

Nov 14, 2014

I've always been treated with respect. I drive from Harahan, and Crown Buick is less than five miles from my home.

Cynthia

Nov 5, 2014

We had a great experience at Ross Downing. They were very professional and helpful. They made our buying experience so pleasant.

Tally

Oct 24, 2014

My experience at Ross Downing GMC has always been well accepted with a firm hand shake and a welcoming smile. The Ross Downing GMC service department has bent over backwards in assisting me with repairs and provided vehicles for when I needed one. Thanks for all the help.

Edwin

Oct 8, 2014

Garry and Scott in the service department have once again outdone themselves with professionalism and service...makes it a joy to get vehicle serviced!!!

Roberta

Oct 7, 2014

They always have a great group of workers willing and able to help. The dealership is always clean and neat.

James

Sep 25, 2014

I arrived for the appointed time i was given an was taken immediately for the service. I was seated in the service waiting room which was comfortable and in less than an hour my service was completed.The service manager answered one or two questions i had asked and i was given instructions for my next service time. I was very pleased, Thanks !

Dean

Sep 17, 2014

had a Google one. Tires were rotated and aligned. Great customer service. I left my magnetic antenna on top of my vehicle and it was inadvertently knocked over on top of my truck by the service depot. Minor bruise top my top but nothing major hurt. Will remember to remove it on my next visit. Visit was still a good one.

Dominick

Sep 16, 2014

I first dealt with Paul Alford through an online quote and email through the Chevrolet Dealership. He was very patient with me and had a low pressure approach which lured me in to talk to him and test drive. We went over the numbers but I changed my mind on some options and found exactly what I wanted at the Ross Downing GMC store down the street. I contacted Paul while he was on vacation and he set me to see Jack Starkey. Jack also had a low pressure non aggressive sales approach. So I bought the GMC. I am totally satisfied with the whole experience and I will be back in a few years to do it again. Dominick Manno III

Kevin

Sep 12, 2014

Service department at Ross Downing GMC has been a great experience, the team acts as if they are looking in the mirror while providing service to their customers!Sincerely,Kevin Rainey

Robert

Sep 10, 2014

They took my car as scheduled, completed the work identified and called me when it was ready. They were friendly and answered the few questions I did have. What more can you ask for. Oh yes, the oil change and tire rotation were free of charge - nice.

John

Sep 9, 2014

Customer friendly staff do a great job from making an appointment to picking up vehicle at the end. Great dependable service. Inviting waiting area complete with complientary coffee and clean restrooms. Thanks Ross Downing GMC-Buick-Cadillac!

Danny

Aug 19, 2014

Over the Top !!!!Some of the most professional folks I have ever dealt with.I have been buying GM cars and Trucks for 40+ years And wouldn't buy anything else.The Downing Team even make it easy to continue .Thanks guys.

Mark

Aug 13, 2014

I am 58 years old and this was the best buying experience I ever had, if I had a buisness I would definitlely try to hire your salesman to work for me, he did a great job and should make you proud. Thanks, Mark Landry

Bryan

Aug 8, 2014

Everything went well and the wait time was less than expected, would definitely go back because the staff there was kind and shop was clean.

Henry

Jul 27, 2014

No haggling/rock bottom /fair pricing / and friendly service. Our salesman John made us feel welcome and took his time to explain and clarify every detail of the process.

Michael

Jul 12, 2014

The salesman and Finance man were straight to the point and very easy to deal with. Highly recommend to others. Thanks for a great experience.

Arthur

Jul 8, 2014

Took my 2013 Buick Envlave in for 1)Routine Oil Change 2) Safety Recall on the side air bags 3) Problem with the A/C unitAll issues were resolved in a timely manner and the servivce rep was very helpful and all went well ---- Thanks

Kelly

Jun 26, 2014

Lamar was very easy to deal with! The entire staff had me in and out with my choice of vehicle within 2.5 hours! By far the best service ever!

Summer

Jun 26, 2014

Everybody was extremely nice, professional and helpful without being pushy at all. I would definitely buy another car from them, especially James! He's the best!

Mercedes

Jun 16, 2014

I recently purchased a demo 2014 Yukon XL. As was my previous experience, everyone at the dealership was great! Jay Stricker along with the salesman Jack made buying this beautiful new vehicle a pleasure. They both were very helpful and professional. Carey in Finance was also professional. This vehicle had to be serviced shortly after the purchase. Earl in service was also very helpful and loaned me a vehicle to use while my Yukon was being serviced. The service department was very thorough. I left my watch in the loaner Yukon and Brittany in service called me on this and kept it for me until I could pick it up. Y'all are doing a great job!

Edwin

Jun 3, 2014

Jack starkey is the best salesman ive had during my 3 purchases from your dealership...He has excellent product knowledge. Ive thoroughly enjoyed the purchase of my new 2014 sierra...Thanks again for everything...

Gurley

Jun 2, 2014

I felt they personally cared for me. They were polite and very accommodating. They did everything that was needed in prompt fashion. Scott and Gerard are exceptional!!

Michael

Jun 2, 2014

Very accommodating, personable, and willing to provide answers or find the answer to any and all questions, even if the question is not directly related to the service that was provided. Thanks for a wonderful experience after the initial sale and standing out from the pack!!!

Hazel

May 31, 2014

Rudy Carter was very nice and helpful. He took time with me and made me a happy customer. Everyone there during my making a purchase were very helpful and nice. I am very satisfied.

Douglas

May 28, 2014

I called for an appointment for recall work. The appointment was scheduled quickly and convenient to me. the work was excellently done, and the service representative handled everything in a very professional manner. It is a pleasure dealing with Ross Downing people.

Glenda

May 28, 2014

The response to my phone calls and their assistance getting my car to the dealership and getting it fixed was very good.

Milton

May 28, 2014

Our experience was great.. Our salesman James was amazing with answering our questions and make us feel so welcome at your dealership.

Roberta

May 28, 2014

Our salesman was Rudy and, you could not have had a better man on the job. He was very nice and knew all about the car and explained how it all worked. Thanks for a job well done.

Diana

May 27, 2014

The service dept was friendly and quick to complete the services. I only wish that the service dept was opened on Saturdays, I work in Covington and have to take a day off to get my oil changed.

Richard

May 21, 2014

I brought my CTS in for regular maintenance. Gary Wilson handled everything great. He kept in touch with me about the maintenance schedule and also used the coupons that I brought. Ross Downing Cadillac service department did a great job on my car. Just a plastic bag over the seat and a cardboard floor mat means they care about the little things too. I've bought 2 vehicles from Ross Downing and will be back for another. Thanks guys.

John

May 18, 2014

We are happy with our whole experience with Ross Downing. From the first phone call made, to driving up to the dealership, to the test drive, to making the deal, to sealing the deal, to leaving the dealership was excellent. Our salesman John Dudek was very personable, yet very professional. I would definitely recommend Ross Downing to anyone. It was definitely worth the drive from Metairie.

Paula

May 16, 2014

sunroof drain hose broke loose and flooded front right interior. Ross Downing immediately stepped in and took vehicle in. Provided me transporation as well. Great service and friendly staff

SarahNick

May 16, 2014

Very pleasant personalities. Lowest advertised prices. We will keep them in mind for our next vehicle purchase.

Edward

May 8, 2014

The advertised internet price was the price that I was given. It was covered in one visit. Very pleased with the overall experience.

Allison S.

May 7, 2014

Ross Downing went above and beyond to fix the issues that occurred with the used vehicle that I purchased from them. They replaced the keyfob that was not working, and they sent the van to 3 dealerships to find the root of the noise I was hearing. The provided me with at vehicle to drive while my car was in the shop and made every effort to make the make it easy for me to get the loaner vehicle. I just wanted to say thank you to Jason Walter and Ross Downing for going above and beyond to fix the issues with my van. They are a dealership who truly stands behind the vehicles they sale and have good customer relationships.

Kevin

May 1, 2014

Scott Cannino is an amazing service manager!Heated seat was broken after the first few months, but resolved!Thanks Scott and thank the service department.Kevin Rainey

Gary

Apr 25, 2014

one suggestion, when your customer come in for service it would be nice to ask if they would like the care wash. Sewell always wash my car when it come in for service and I thought it was a nice thanks.

Marlene

Apr 18, 2014

IEveryone was very friendly and informed me of everythingthat was to be done. The service was very fast. I was very satisfied with the way Gary Wilson took his time to explain things I didn't understand in operating my vehicle

Ronald

Apr 18, 2014

This was our third purchase from Ross Downing. Upon walking into your dealership our immediate impression is that we are working with a staff that is both professional and courteous, and puts customer satisfaction above all else. It is nice to know that there is a dealership where "Service after the sale" is not just a slogan. Our GM purchases are, significantly, due to the fact that we have trust in Ross Downing to look after our interest. Thank you!Ronnie and Cindy Byrd

Christopher

Apr 17, 2014

We had a wonderful experience from choosing, ordering, and receiving our new Yukon XL. Thanks to all the staff for their professionalism and hospitality. Thanks especially to your sales staff Jason, Mike, Chris, and Dougie, and also to Monica, and Earl (in service) who helped answer a few questions about our vehicle after the sale.

Allison S.

Apr 14, 2014

I bought what I thought was my dream van at Ross Downing Buick GMC Cadillac. This dream turned out to be a nightmare. One key fob did not work when we first used it the other is starting to malfunction. This will cost $400 to replace the keys. I noticed a noise while driving, only 3 days after purchase. I notified Ross Downing they said bring it in for them to look at. Their service department said it was a transmission problem. So they took it to Community motors. The van was looked at all of two hours by community for them to say there is no noise. I took the van to my local Chrysler dealership and they looked at it for three days. They heard the noise but it is not transmission it is either a wheel bearing or cv joint going bad. Now the van is having issues getting cruise control to engage occasionally and the rear passenger power door opens on its own causing the headlights and four ways to flash as is opens and closes on its own. The doors are locked and the rear door opens on its own causing a weak battery if it is not noticed. I would not recommend Ross Downing. If you do buy here make sure to get the extended warranty, you will need it. I guess they new it would be needed that is why they push it so hard.

James

Apr 12, 2014

My experience at Ross Downing dealership was just amazing. The salesman was very professional and was highly knowledgeable about the new GMC truck package that I recently purchased and he answered all questions that I had about the truck which meet my expectations. I will return again to buy my next vehicle because I was treated with outstanding hospitality and respect.

Sherman

Apr 10, 2014

It was great. Everyone was very nice and I'm glad I got my be Acadia from them. I wouldn't bring it to anyone else.

John

Apr 8, 2014

My truck has had brake issues since I bought it in May 2013. This was the third time it was sent back to service to find the issue and correct it. While truck was being serviced they put me into a 2014 GMC Z71 4x4 with only 9 miles on it to use until mine was completed. They finally got the brakes right by replacing the rear drums and took care of their customer by giving them a new truck to use. Great service.

Hunter

Apr 5, 2014

This was an excellent experience. I was helped as soon as I walked into the service department. My car was ready when promised, and I am extremely pleased with the service I received.

Jerry

Apr 4, 2014

Great buying experience, that was no sales pressure from the sales staff, many different options was offered to me as customer along with a great price. Will be a return customer.

Thelma

Apr 4, 2014

Kept me update on my vehicle while I was there and made my stay most welcoming. I would definitely recommend them to my friends and when I upgrade I will do it with them.

Terry

Apr 3, 2014

went to buy another car (internet special) on April 1 & was told March 31 special was no longer available

Jimmy

Mar 27, 2014

Everyone at the dealership have been kind and helpful not only during the sale of the car but also after the sale. This such an important attribute to the buyer.

Ivory

Mar 25, 2014

I particularly liked the fact that the salesman stepped back and let me make my own decision as to what I wanted. I do not like or trust the high pressured sales tactics used by so many car salesmen.

Roger

Mar 23, 2014

Earl was nice and informative. I walked over to see James Davidson. He was very nice as always. There was an oil change reminder on my windshield indicating to come back at 20,000 miles. I have 15K now. I thought I was supposed to get an oil change every 7,500 miles. Why not 22,500?

Jason

Mar 21, 2014

Salesman Mike was great and was surprised how nice and friendly the sales manager was. He actually spoke with me and offered assistance with any of my needs. Mike and Jay deserve a lot of credit for what they do.

Gina

Mar 19, 2014

Every time I have gone to get a service it is always a long wait but I went back several hours later for an appointment and it was better

Jackie

Mar 19, 2014

Upon my latest visit to the dealership's service department, I noticed that the service staff has greatly improved. As always such amazing service. It's reassuring be able to have my vehicle service by such an amazing technician.

Sharon

Mar 18, 2014

Found a problem that I was not aware of and took care of it that day. Courteous, clean at the dealership and left my car clean. Thank you

Hunter

Mar 17, 2014

I felt as if they were sincere about helping me find the right car for me within my price range. It was the best car-buying experience I have ever had. The salesman also took time to show me how to use the technology, and was extremely helpful and knowledgeable.

Kerry

Mar 16, 2014

Mr George garner was so professional .I bought many cars in my lifetime but this time was very special because I felt like my salesman (Mr garner) treated me like a person and not a number I truly look forward to coming back and being a repeat customer. .thanks so much ..

Terri

Mar 16, 2014

Our salesman James was really great! He was very personable and knowledgeable. He was extremely patient with us while we looked at vehicles for what seemed like hours, trying to decide between the Acadia and Yukon, before even test driving the Acadia! It was such a pleasure not to feel "pressured" into purchasing a vehicle! We would highly recommend Ross Downing and James to our family and friends.

Edwin

Mar 14, 2014

Gary and Scott in service department are great, couldnt ask for better service, they are true assets to your business and customer service

Gerard

Mar 14, 2014

An excellent dealership with very knowledgeable and professional employees. I have purchased or leased many vehicles in my lifetime, but the experience I had leasing my new vehicle at Ross Downing was the best and easiest I have ever had.

Angela

Mar 13, 2014

Salesman, J. Davidson, was very professional but most importantly very personable. He was very knowledgable about the Cadillac ATS. The financial aspects of the deal was very easy and straightforward. I appreciated that very much. Overall the experience was very pleasurable and I would recommend Ross Downing Buick GMC Cadillac to all my family and friends.

Kate

Mar 5, 2014

We could not have asked for a better experience! We shipped around to a few different dealerships. At Ross downing, we never felt pressured or pushed into making a decision. The entire environment was extremely laid back and our salesman, Rudy, was very informative, helpful and willing to negotiate our needs. We already referred a friend the next day we purchase our vehicle! Thanks for an awesome car buying experience!

William

Mar 5, 2014

The wait was about 45 minutes for an oil change, but we arrived in the afternoon late and the delay was anticipated due to the volume in the service bay.

Summer

Mar 4, 2014

buying my car was pleasant. I was treated with respect and feel I was given the best deal possible. the service I received was very fast and efficient.

Sherman

Mar 1, 2014

Our salesman Rudy was great. He allowed us to look and then tell him what we wanted to see. There was no hassle and that made it a great experience.

Belinda

Feb 26, 2014

I want to say thanks. The guys at Ross Downing bent over backwards to help us. The car I ordered was destroyed in a train derailment. They vwry hard to find me a car close to what I ordered. They also worked with the Caddilac rep to get it at the same price as I ordered. Thanks again!

Penny

Feb 26, 2014

Your service department has greatly changed my mind about Ross Downing dealership. This last visit was not only very professional, I was treat like a very valued customer. Scott and Gary made sure that all service were complete and even my salesman, Rudy from a year ago stop in to insure I was taken care of.

Gurley

Feb 22, 2014

Thank goodness you have made some changes! Service was amazing. Very efficient, polite and expedient. Scott was fabulous! I appreciate the efforts to make things better. Thank you.

Jackie

Feb 22, 2014

Outstanding service. Scott, the service manager, was very knowledgable and professional. He really shows compassion and concern for each customer.

Lisa

Feb 21, 2014

It was a pleasant experience. We had a great salesman and finance manager. They really made me very comfortable with buying a new car. I will recommend in the future to anyone looking to come and see your company.

Charlotte

Feb 18, 2014

Ann did an outstanding job. She kept me informed the whole way through. She would send me emails to keep me updated on the progress. Scott however, needs to learn to deal with one customer before leaving them to speak to another customer. He was called out of a meeting to see to my needs. He spoke to a Cadillac owner for several minutes before even acknowledging my presence. Then he FINALLY spoke to me about my problem and we went to look at my vehicle. He left me AGAIN to talk to the same Cadillac owner. HOW UNPROFESSIONAL!!!!!! I know that GMC, Cadillac, and Buick Ross Downing customers are all important. WHY THEN did Scott feel the need to make the Cadillac owner his main priority. Cadillac owners do not keep Ross Downing up and running.

Latasha

Feb 15, 2014

I could not have asked for better services. The dealer was very professional and courteous. I will most definitely recommend your dealership to others. Your company gets 5 stars.

Megan

Feb 14, 2014

Dudley was fantastic! Very friendly and helpful. Ross Downing gave us the best deal on our Cadillac Escalade. I would definitely recommend them to anyone.

Michael

Feb 14, 2014

my service was done in a timely fashion, the only issue was the tyre pressure system was not repaired and i had to go home and return to the dealership to borrow a car to get the repair done to the tyre pressure system, but apart from that the service given from Ross Downing was excellent as always

Douglas

Feb 12, 2014

I always have a good experience at this dealership. Everyone is helpful and courteous. The work done is excellent. This is the very reason my wife and I purchased the vehicle at Ross Downing.

Gerard

Feb 3, 2014

As usual, the service I received was excellent. I could not ask for better. All the people I interacted with were friendly, happy and helpful. Ross Downing is definitely my number one choice of automobile dealerships.

Deborah

Jan 28, 2014

My service advisor Anna Due was fantastic and offering a loaner for the weekend was such a help and so wonderful!! Now my kids want us to buy a new yukon! We will definitely recommend this dealership and we will be back next time we need service.

Marlene

Jan 28, 2014

VERY impressed with salesperson, Jay Naquin. He was very knowledge in informing us all that we need to know aboutthe vehicle we were interested in purchasing. The time and extra effort was deeply appreciated.

Emily

Dec 19, 2013

All the employees at Ross Downing have always been very courteous and helpful to me. It is a pleasure to visit their dealership. And, I still love my Cadillac!!

Michael

Dec 18, 2013

One of the best experiences I have ever had. Everyone was so friendly and kind. There was fresh coffee everytime. I would refer this dealership to everyone I know for the rest of my life.

Pdum

Dec 11, 2013

The service was booked in advance. I was finished in approximately 1 hour. Very professional and courteous.

Saintsfan01

Oct 31, 2013

Jack Starley is an excellent salesperson. His is very professional and helpful, he tries hard to help each one of his customers find the right car for them. I am a repeat customer of his -- I purchased a 2010 Cadillac Escalade and this time I purchased a 2014 Cadillac XTS.

LovesMyLaCrosse

Sep 26, 2013

I've purchased 5 new cars in the past. This was my 6th new car purchase, and it was the best. My salesman, Jack, was very helpful and extremely knowledge about the car I purchased.

New Car Guy

Sep 22, 2013

I recommend any dealership that Jason Walter is involved with. He and his team of salesmen and Finance managers are always professional, courteous, knowledgeable and seem to go above and beyond to make a new car purchase something that I look forward to. I always recommend Ross Downing Chevy, GMC, Buick, Cadillac to my friends. Thanks to Jason Walter, my salesman Michael and Finance Manager Jimmy Borskey!

beth h

Sep 2, 2013

Rudy was very nice and helpful. We knew the car we wanted so it made the buying experience easier.

Keli

Aug 24, 2013

Great service. Great experience. Made every effort to meet all of our needs and make our experience a good one!

A.W. Pierce

Jul 6, 2013

Good prices and no hidden charges. Straight shooter was the salesman. No gimmicks. Love my new GMC Sierra.

Charlie Dube

Jun 28, 2013

Thank you for asking. Our, my wife and I had a great experience purchasing this vehicle. We are very excited with this car, so much that I have told two other people about the great buy. So, you should be hearing from others from over here sometime in the near future. Thank John Dudek for his hospitality, he made us feel right at home. The young man never exhibited a moment of pressure with us buying this vehicle and I really like that. It's like he had his customer in mind 100% of the time. Great job, John!!

Leon Alfano Jr

Jun 27, 2013

My experience was great. My salesman Rudy was very knowledgable about the vehicle I was buying and very courteous. The staff there did what they could and got me into the vehicle of my choice. I will definitely recommend Rudy and the dealership to anyone and will be back to purchase more vehicles in the future.

Ashley

Jun 24, 2013

Very professional dealerships and staff ! Very helpful website

Plaia

Apr 14, 2013

This is our second vehicle bought from John Dudek at Ross Downing Motors in Hammond. No pressure, very accommodating, and an extensive inventory to choose from. The pricing was much better than the local New Orleans dealerships and it was well worth the hour drive there.

TPerkins

Apr 5, 2013

Mr. Dudley was very polite and knowledgable about the vehicle. He was very thorough and my experience was very pleasant.

James S.

Mar 3, 2013

Great service and very glad to see that a company treats their customers and their vehicals with respect! Great job to everyone there and keep up the good work!

AnneG

Feb 22, 2013

The experience was great. I had an unusual situation where I had purchased a 2012 Mercedes GLK 2 months earlier from a dealership in Covington - had an unpleasant experience with their management staff and was then extremely unhappy with the vehicle. I knew I would not go back to that dealership and was concerned that it would be difficult to get out of the vehicle without being hosed on the transaction. I was afraid I would be stuck with a vehicle that just wasn't working for me. Basically, I came into your dealership thinking there was no way it would work. However, much to my surprise after a few hours of going back and forth and your people pulling a rabbit or two out of their hats we were able to get to a place that I could live with. I have to say that everyone I interacted with from my little sales guy to your management staff were great. They were extremely professional and went to great lenghts to put together a deal that worked for both of us. I realize thats what they do all day long, make deals of which must be profitable and that no dealership ever wants to lose a sale. The difference is in the experience and how you feel when you walk away know you just dropped big bucks! There were some things that had changed with my credit score within the two month time spand between the purchase of the Benz and this new SRX, which cost me a couple of additional points - my note was higher than I had hoped it would be. I wasn't happy about that and not sure exactly why, but your management staff were able to get the interest rate lowered a bit which was good. I will just wait a few months or so and refinance! Bottom line is, my husband is going to be in the market for a new vehicle within the next year and we will be back to purchase our GMC truck from Ross Downing. The way I see it, that speaks volumes to my level of satisfaction. Thank you!

Erica

Nov 20, 2012

Deal went well other than getting completely low-balled on my trade (1500 less offered than other dealerships in Baton Rouge) and the Finance Manager that really tried to screw us over. He started with an interest rate of 9.95%! Finally ended in one slightly over 5%. He kept saying that my credit was an issue when it wasnt. Kept asking me to add on additional warranties and insurances. He was much more of a high-pressure sales guy than the salesman! My husband and I nearly walked out 3 times due to the lack of respect for our budget and financing requirements. We ended up with a nice vehicle at a decent price, but we had to play games to get it. My recommendation- if you come here make sure you stick to your guns because the sales and finance guys will try to mess you over.

Love Quality Service

Jul 6, 2012

After visiting this dealership, I knew that I would go back. The sales staff is very friendly and helpful everytime you go to the store. I could not have asked for better service.