Truck Seeker

27 de oct. de 2016

I did not buy a vehicle here but the several inquiries that I made by phone and received by phone were of the utmost pleasure.

Shameka

26 de mar. de 2016

I came in to get an oil change and have my tire replaced. I was told a few days earlier when I had a flat that there was a small knot in my tire and will need to replace it as soon as possible. I told the guy and the first thing he tells is that the wholesale tire place is not open today. I wait for my car as usual and when it was time to pay for the oil change I was told the knot was so small that it was not an issue. I asked him three different ways whether or not that was safe and I was told yes. I explain this to my family just to find out that was not true. I call the service center the following Monday and speak to someone who was shocked I was told it was safe. As I look up the cost of a new tire I see they all come with tirecare road hazard. When I called to see if I had it on this tire (purchased in April of 2015) I could not get an answer. I get an email saying if I have any questions call for Darrell Miller but the toll free number is not a working number. If they would have just told me the tire is not safe but come back on Monday to purchase a new tire I would have been fine with that and not question the warranty on the one I just purchased a year ago. Now I question everything I asked them to check that they said was find like the noise coming from my ac every time I turn it on and off. I believe you get what you pay for so if I am going to half the service I would rather just go to the wholesale tire place myself. Now I know your safety does not matter they are just waiting for your warranty to end so they can then tell you what's wrong with your car and charge you for it.

William

14 de dic. de 2015

I bought a new car for my wife a few months ago. Brand new 2016 Ford Fusion sports edition. Buying process wasn't bad...so I thought. Was told from the sales person my 1st oil change would be free. Agreed on the price, shook hands, and then filled out paperwork. Few months later my wife takes the car up there to get her 1st oil change and was told there is no record of a free oil change and that she would have to pay $50. She was also told that the person who sold her the car no longer works there. I finally called the sales department and talked to someone and they told me they would not own up to it. I asked to make sure the sales person didn't work there anymore hoping maybe he did to clear all this up. I couldn't remember the name of the man who sold me the car. I asked if they keep a record of the sales person, he said yes but he would have to go to accounting to get that information n he couldn't do that. So I said basically I was lied to and now y'all won't own up to it. He said they would not pay for the $50 oil change. Normally I could care less about $50. But the fact that I was lied to and treated that way is ridiculous. I will NEVER do business with this place again. I also urge you to go somewhere else as well. I expected more from a company that makes millions a year.

Richard in bossier

1 de may. de 2014

I was treated great and was very glad they were truthful with me about the deal I was asking about and was impressed when I got a follow up call from the manager asking how things went

lfl

4 de abr. de 2014

Great working with Janet Haynes from start to finish

new car buyer

18 de nov. de 2013

Recently visited Roundtree Ford, Shreveport. After being shown a car the sales person asked to introduce his manger. I waited to be greeted in the lobby. Sales person came back out and asked for me to come into the sale managers tower. Where we were introduce to "Walter" who had just finished sticking a wade of chew into his mouth, his spit cup sitting on the raised counter, where he sat raised above us and stook out his hand aoround the spit cup. As he started to talk a lady from the lobby interupted to tell him two customers had complained about the loud lobby music. About one of the most unprofessional exchanges I have ever had. Total lack of customer service. My son commented as we walked out saying we would be crazy to do business with someone like that. And he was right. Honestly I think even the sales person was shocked to see just how awakard and uncomfortable the exchange was. Not the way to sell new cars or to show customers are the focus. Sorry Ford this is one dealership that needs some real managers. And no I was not looking for a truck! Horrible customer service by Walter! The last person I would want managing my sales team!

gfj

19 de sep. de 2013

took my 07 mustang in cause check engine light was on. car has been slightly modified, i.e., a sports tune. they kept the car 3 days then called to tell me they couldn't work on it. said it was TOO modified. took it to a local mechanic who found the problem was a wire against the header, took about an hour to fix. I was way past disappointed that the dealer didn't even look at my car and took 3 days to tell me that. I thought a ford dealer would at least look at a ford car. my Honda dealer said they would have at least looked at it. guess I should have taken my ford to the Honda dealer, better service. goes without saying, I sure wouldn't buy a car from a dealer with this kind of service policy.

jalouxson

2 de feb. de 2013

I have bought two cars from this dealer with the same salesman. The entire transaction process was smooth with no suprises or pressures. A rather pleasant experience.

Retired Christian engineer

5 de dic. de 2012

I drove 900 miles to see the car. the car condition and equi9pment was as represended. I bought the car.rich