Used Cars for Sale at Roush Honda in Westerville, OH

KEVIN GRANGER

Nov 25, 2016

The service at this center was impeccable. From the moment my wife and I walked into the door, to the next day when we left with a new Honda Civic EX 2016, we felt like family and extremely welcomed. They worked with us to get us to a price point we could afford and were very respectful of us and our situation. I worked with Cameron and Casey, and both are very highly recommended. If I were to ever buy another cat, I know exactly where I will be going.

lemler_00

Nov 25, 2016

Josh was able to upgrade me from my 2013 Fit to a 2016 Fit and lower my monthly payment at the same time. Great upgrades from one vehicle to the other. Excellent customer service whether through the service department or sales is the reason I keep returning.

Karen

Nov 24, 2016

We had a very smooth positive experience buying a new HRV. This was the first new car I have bought ever! Cameron patiently worked with us to get the vehicle with the color I wanted when he didn't have it on their lot. He was patient while we looked at other small crossovers to make the best informed decision. He also went beyond the call of duty to retrieve something we had forgotten to take out of the Civic we were trading in.

Karlj

Nov 24, 2016

Cameron was laid back and the transaction went smooth. Traded in my truck, and they gave me exactly what I expected for it. I'm very happy with the transaction and the car.

Annie K

Nov 24, 2016

I live in Cleveland, but my parents had had such good experiences with Roush over the years that they convinced me to consider working with them when I decided it was time for a new car. Though I'd been in conversation with multiple potential dealerships in Cleveland, once I began working with Josie, I immediately knew my search was over. She and her colleagues made the whole experience wonderfully straightforward, and she was not only helpful, patient, thorough, and incredibly quick to respond, she was also extremely kind and fun to work with. I had a lot of tough decisions to make: buy or lease? Trade in my old car or not? Josie skillfully helped me navigate all of these options without ever making me feel pressured; indeed, her honesty and expertise lowered my anxiety greatly and made the process a pleasant one. I couldn't be happier with the outcome. I'm thrilled with my new HR-V, and I'm happy to be in a relationship with Roush for the foreseeable future. I enthusiastically recommend Roush -- and the lovely Josie Middendorf -- to anyone looking to buy or lease a Honda.

DMH

Nov 24, 2016

Customer service was fantastic! Tim Potts was friendly, helpful, and effecient in helping us purchase our car. He was knowledgeable and made the whole process as "pain free" as possible. Tim was able to provide us with a fabulous deal that made it impossible to say no. We are beyond pleased with our 2016 Honda Accord and the experience at Roush Honda and highly recommend working with Tim if you are in the market for a car. We will be recommending Roush and Tim to our friends. Thank you!

doraiswamy02

Nov 24, 2016

We were very happy with the excellent services provided by Bryant Cameron as our Sales Rep. when we purchased a Honda CRV touring from there on Nov. 21, 2016. Job (my husband) had done his homework prior to our coming to the dealership and had corresponded with Bryant.. Bryant was very efficient in showing and explaining all the questions asked. Since I have been driving a 2015 Honda CRV touring for the past 2 years and know that it is a reliable car for us retired people, I was happy to see Job decide to get one himself. I would highly recommend Bryant to anyone who is interested in buying a car. Marjorie Ebenezer

ellenholcomb

Nov 23, 2016

I leased a car through Leigh Daniels in 2013 and he had just previously retired within a month of my lease ending. Mary Huggins was so kind/helpful to recommend I use Cameron Bryant as a salesman. I decided to give him a chance and he never did me wrong! He was very polite the entire time and answered all of my questions. I was also able to get the best deal on my 2016 lease here after comparing prices with Lindsay Honda and Hugh White Honda. Mike was great to work with and quick to complete the sale. I would highly recommend Cameron Bryant and Cameron Bryant!

Ganesh Tavarekere

Nov 22, 2016

Our first new car buying experience at Roush Honda was excellent! Cameron, who was our rep was very patient and polite for all of our questions. He helped us a lot in transitioning to our new vehicle and gave us a very detailed information and features about the new vehicle. The Sales Manager, Casey is a very nice person to work with, got us all possible deals he could get us and made our car exchange a hassle free transaction! Our Car Delivery rep Mike, is really a humble person, who helped us getting the financial assistance for our car. Overall it was a great team of people to buy a car from!

Kelly Ware

Nov 22, 2016

My family and I have always purchased our cars at Roush Honda in Westerville and will continue to do so based on my most recent experience! I discovered that my beloved Honda Element needed a new transmission and thus a new car was the answer! My parents leased their CR-V through Lee Cohen and instructed me to do the same. I'm so happy I did! Lee is friendly, honest, and a pleasure to work with! He got me into a 2016 CR-V SE that I absolutely love! Karen Matthews in the finance department was also an absolute pleasure to work with and ensured everything went smoothly. I would recommend Roush to anyone who asks!

Mansfield Man

Nov 21, 2016

Purchased a 2016 CR-V. Sales dept. (especially Jeff Hape) was exceptional! Gave very good price for my trade in and an excellent price on the new car. Jeff was very good to work with. No pressure whatsoever. I have no reservation in recommending Roush Honda in general and Jeff Hape specifically.

Newaccord

Nov 21, 2016

Brooke was very attentive and didn't let me down. She was able to find a car I really wanted in my price range and didn't try to push me to a price I wasn't comfortable with. She took her time when she explained everything and answered any questions I had. She even stayed way past her shift to make sure I was satisfied. I would recommend Brooke to anyone who current in the market and she will take great care of you

Ray72

Nov 20, 2016

The sales person was extremely helpful and accommodating during the purchase process; explaining the important features on the car as well as going over the owners manual details.

beamsas

Nov 20, 2016

Our family has purchased 4 cars from Cameron Dean in the last year. The price was great and his attention to our needs was outstanding. Wouldn't consider working with anyone else. So far, the dealership has kept every promise he made to us.

CRV2

Nov 20, 2016

I have purchased 5 vehicles from Roush Honda and have my cars serviced with the dealership. My recent purchase of the 2014 Honda CRV was the result of an auto collision which totaled my 2012 Honda CRV. I called Lori Strohofer to assist me with the purchase of a replacement CRV. Lori was empathetic for my situation and was a great partner to find and purchase the 2014 Certified Honda CRV. The overall purchase process was a great experience at Roush and reflects Roush's commitment to their customers.

TN in Dublin Ohio

Nov 20, 2016

We recently purchased a new Honda Accord from Roush Honda in Westerville. My wife and I were very pleased with our experience. Jeff Hape was our Sales Consultant and he was very professional and we felt very comfortable with Jeff and all the people we interacted with as part of this process. This is the first car we have bought from Roush and we would be very comfortable going back to Jeff and the folks at Roush.

Heather Arscott

Nov 19, 2016

Jim took the time to help me find a 2015 Accord that I am truly proud to drive. He is very personable to work with, listened to my preferences and genuinely cared about making the experience a very pleasurable one for me. I can highly recommend Jim and Roush Honda to help you find the car for your needs.Heather Arscott

Elenie

Nov 18, 2016

I am now leasing a 2016 Honda Civic thanks to Spyros. My dad and boyfriend went to Roush Honda when I was at work because they both had the day off and wanted to help me on my car hunt. They met Spyros and they loved him! They got information about the 2016 Honda Civic because they knew I really liked that car. I came back with them the next day when I got off work and was blown away by how helpful and knowledgable Spyros was! He made it so easy and not stressful at all. He helped me get the car I wanted at a price I could afford. I highly recommend going to Spyros for your car needs!

KailaB

Nov 18, 2016

Shawn went to great length to make the process a great experience!! Would definitely recommend! Everything was very easy and comfortable. I am very happy with my new Honda!

Mel

Nov 18, 2016

Shawn made leasing my new CR-V simple. Shawn, with the support of John and Will, gave me the vehicle I wanted with the best possible deal. Can't imagine buying anywhere else.

Sunny

Nov 18, 2016

Greg helped me with finding civic made a good number for me. He went to the dealership when he could have a day off for me. However, if you were a graduate student, remember to ask for a discount, they won't offer it without your asking.

Lucky

Nov 16, 2016

I walked into the dealership to look at a CR-V EX-L and asked to speak to a salesperson and they gave me Spyros Tabone. He was extremely personable and I feel like I made a new friend. We could have talked all afternoon. There was never any pressure. I had put out a request for several cars and had received an email from Mark that I missed but Spyros noticed it and talked to Mark who had given me a good price. He went with that price which was actually below what I had expected to pay. Spyros introduced Mark to me and he was very nice, I am glad that they all work together. I have been places where that would have caused a row. I felt bad but Mark was great. The car was prepped and Spyros showed my wife and I how things worked including setting up my phone. Will in financing made all of the signing very easy and comfortable. I walked out of the dealer with the car I wanted at a better price than I expected. I would highly recommend that you buy your next car here!

Mary McGlocklin

Nov 16, 2016

Rough Honda employees are leading the way to "pressure free" car buying. Bill Seibert was knowledgeable and helpful. He didn't play the "let me talk to my manager" game. It was refreshing! The whole experience was one we will repeat in the future.

monkeyboy

Nov 16, 2016

Lori Strohofer had our best interest in mind and genuinely cared about helping us find the perfect fit. Our entire experience from start to finish was positive and enjoyable! We highly recommend Lori and this dealership!

Anectine

Nov 16, 2016

USMC veteran , no-nonsense kind of guy! This the third vehicle we have bought or leased with Dave. You will not go wrong with him. He also got us a good deal on a new CRV when my wife totaled her Odyssey. I have been dealing with Roush Honda for 10+ years and they have always been a pleasure to work with.

Atul Trikha

Nov 16, 2016

I just bought a Honda Civic from Roush Honda after being referred by my friends to Roush Honda. It was a very good experience without any surprises or hassle. I was offered with the best deal available as compared with other local Honda dealers (Believe me the difference was really big). Spyros Tabone helped us through out the process and he made the buying and leasing experience so smooth. He gave the detailed walk through and patiently answered all of our questions.He also introduced us to his manager and other staffed who helped us in different process. Overall a very good experience and again Amazing Deal.

Jeremy Miller

Nov 16, 2016

I ended up leaving with a vehicle that fit my needs better than the vehicle I originally came in to see. Lori Stroheofer was very helpful and enjoyable to work with. I will definitely recommend Lori to friends in my community.

Carla / Barney Goodwin

Nov 15, 2016

The Goodwin StoryWhen it came time for us to find a vehicle that would go in the southern Ohio snow in the winter, we decided that that a Honda CR-V EX-L AWD was the vehicle for us.We started looking online. We came to a good deal at Honda of Marysville, but it was a FWD not AWD vehicle.We looked online again searching again. That is when we found exactly what we wanted at Roush Honda! Questions being: Did they still have vehicle available? Would Roush Honda honor the same deal as Honda of Marysville for the FWD? What kind of dealership would Roush Honda be?With a little research, we found Roush Honda had an excellent reputation and people who had gone to Roush Honda had excellent things to say about the dealership.We made an online inquiry about the vehicle. Spyros Tabone contacted Barney. Barney explained that this vehicle was exactly what we were looking for and what we were willing to pay. Spyros and Barney made arrangements to meet on Friday.On Friday, we met with Spyros. Spyros went right to work with his new car managers. We came to an agreement with the new car manager relatively quick and we had a good deal on the exact vehicle that we wanted and desired! Even with the extras that we desired--floor mats and mud guards. Spyros went right to work to get them installed on the vehicle while maintenance was prepping vehicle.Spyros took the time to explain where things were on the vehicle, getting us familiar with the car, making sure the seat and mirrors were adjusted correctly, pairing both our iPhones, and even posed for a photo with usafter all this was a BIG moment for me (Carla) MY FIRST NEW CAR IN MY LIFE!! Thank you, Spyros!! You are AWESOME!Roush Honda staff were friendly and knowledgeable. It was as if we were family to them. Not just people purchasing a car. I believe this is what makes Roush Honda stand far above normal car dealerships. Roush Honda cares for their customers and wants to have a long-term relationship with their customers! We were not just people to sell a car to and never to see again. No, Roush Hondas attitude is they want to have long lasting relationships with their customers in years to come. This is important to both of us, especially in todays business world where people have lost the personal touch of customer service. We look forward to future routine oil changes and maintenance on our vehicle, so we have the privilege to see and say Hello to our new friends we have made at Roush Honda! But in the meanwhile, To adventures and beyond in our NEW HONDA CR-V EX-L AWD!!

Dane

Nov 15, 2016

Richard and the Roush Family took care of us once again. The whole experience was smooth and not rushed. Richard took the time to let us look at Models and cared about what we wanted in our new car. This was our 2nd car we bought from Richard and Roush and I know it will not be our last!Thanks Again Richard for a Great Experience!

Karen Judd

Nov 15, 2016

I have been a fan of this dealership for many years. Buying my new Civic was handled admirably by Cameron Bryant--he was very helpful and patient in explaining all the processes in the buying experience--including all the moving parts on the car's dashboard !! It was a real pleasure getting to know him. He is a fine addition to the Roush team ! Rich Broderick took good care of me in explaining all the parts of the financial process.I do have one concern with the service department. In addressing problems with my other Honda I had to wait days ( and even weeks ) to have it evaluated for a "check engine light". I hope that this does not happen again.

Thaunderbird

Nov 14, 2016

We began our day looking at used cars, but ultimately finished the day with a new 2016, CRV EX-LWhen it comes to customer service, the employee owned Roush dealership is head & shoulders aboveany dealership we have done business with. From start to finish everyone we encountered was respectful, professional and made you feel like part of their family. We have purchased four vehicles from Roush Honda, and use their service department on a regular bases. These folks know how create a relationship with their customers."Great Team Approach"

AngieHS

Nov 14, 2016

I just purchased my 2nd car from Roush Honda. I had a great experience both times! The salesman (Shawn)and sales manager were extremely helpful and fair. I compared my deal with 2 other local Honda dealerships and they wouldn't even match the deal I got from Roush! You also can't beat their service department!

birdman

Nov 14, 2016

Initial greeting when I arrived at dealership was excellent. He completed negotiation and agreement over the phone timely because I live in NW Michigan. He agreed to have minor refurbishments done as opposed to negotiating price., He was helpful when I took delivery. My thanks to him.

The Rizco Family

Nov 14, 2016

Thank you Richard, Casey, and Doug! Your team made our car buying experience exciting, enjoyable, and EASY, even with a 4 year old in tow. We appreciated your honesty, flexibility, and professionalism throughout the entire process. The experience was tailored to our needs, even the needs we didn't even know we needed (i.e. the wonderful and informative demo). Your dealership was a breath of fresh air after a negative experience at another local Honda location in 2012. We can't thank you enough for helping us with this process. Riding in our new 2016 Odyssey Elite is the highlight to our day, especially when we get to enjoy it as a family and show it off to friends. Thank you so much, you have earned many referrals and our customer loyalty thanks to your great customer service.

MICHAEL

Nov 12, 2016

They have a commitment to excellence and they excel at it. It was a pleasure doing business with Roush. I will definitely be doing business with them again.

Bharat Kunduri

Nov 12, 2016

I leased a Honda Civic recently and Lee Cohen made it the smoothest and easiest experience. All it took was less than 24 hours. The whole experience couldn't have been better. They are awesome.

dad#1

Nov 12, 2016

This dealership seems to be very particular on the quality of the people they have working for them. Every employee we talked with was friendly and personal. Spyros was our sales person and he was helpful and not pushy which we appreciated. Job well done!

DOUGLAS W WIDMAN

Nov 12, 2016

Really enjoyed working with our salesperson. He was friendly and very patient. Was able to drive demo cars and make several visits to dealership before making a final decision.

HondaforLife

Nov 12, 2016

Unbelievable. One phone call to let Cameron Dean know that we needed to replace or 2011 Odyssey EX-L with a 2016 Odyssey EX-L because it was involved in an accident. Unfortunately the vehicle was totaled, but everyone was okay and the van did its job of protecting my family. Cameron got back to me with the best price in the area, suggested the great honda financing deal currently going on and had us all ready to pick up the vehicle in 2 days. Friendly and efficient staff when we got there to sign, no tricks, no changes to terms. Overall a great experience.

Amy

Nov 11, 2016

Spyros was extremely friendly and honest, helping us find the right car for our situation. Roush Honda was low pressure and efficient. Loved the experience!

Art.Crooks

Nov 11, 2016

They gave us a good deal on a new vehicle. It was a good experience. They went at our pace. We looked around at several dealers and settled back in Westerville at Roush.

Charlene Mooney

Nov 10, 2016

We were treated with utmost customer service. Don Emery and his coworkers could not have been more accommodating and professional. We were amazed with the amount of preparation of the car, even though it was used, and how much was done to make sure it was running as well as it could. They were willing to work with us on the price. We appreciated their upfront honesty about the process and what we could expect. We would recommend this salesman and dealership to anyone. Thank them for making this car buying experience as good as it was. They deserve awards!

Charlotte

Nov 10, 2016

Spyros Tagone was my salesperson and I had a good experience deciding what model was best for meI was able to test drive all models of interest and he set up the Blue tooth with my phone and was very thorough about teaching the feature of the car. Later I came back for help with the Apple Car Play and James Beilfuss in service set up Honda link and Navigation for me . I never felt that I was not respected and that my questions were not valid. Thank you

Hondaguy

Nov 10, 2016

Sam did a great job. Could not ask for anything more! I asked to spend as little time at the dealership as possible. They had all the paperwork ready and I was there for only an hour.

Katief

Nov 9, 2016

Buying a car as such a daunting task, however Josie made it simple. She explained the benefits of buying from Roush without pressuring me in any way shape or form. She never let me know how much work she did behind the scenes to make sure I got the best deal possible. Thanks Josie, I feel like I made a friend. Katie

murf1967

Nov 8, 2016

I was in the process of a buyback on a lemon that I had purchased and was going to be without a vehicle in the interim. Spyros was very helpful with showing and explaining to me the Ridgeline I was interested in. Having a short time period to work in, he was able to make me a great deal. The day of the buyback, Nissan did not deliver my check. Spyros picked me up at the Nissan dealership, and with the help of Richard Broderick were able to work magic and I drove out with my Ridgeline that day. They really go the extra mile to help and work with their customers.

wastelandn3rd

Nov 8, 2016

From the moment i walked through the main entrance, i was instantly greeted by service rep Nick Manukian. He was extremely pleasant and helpful, and was very willing to help in every way he could. He stuck with me to the end and even went out of his way to make sure that i left satisfied. I would highly recommend Roush to anybody and will send my peers to Nick if ever given the opportunity

cjmicah09

Nov 6, 2016

My search and eventual purchase of a vehicle was easy and satisfying. Steve Tarbutton was the kind of salesperson my father (long deceased) had been: friendly, professional, accommodating, attentive to my specific needs and requests, respectful of my questions and thorough in answering them.

jae

Nov 5, 2016

Great Service, Friendly, I received a great deal and was satisfied with how fast and efficient the process was they work with me not having credit and I love my New car. Would Highly recommend to everyone

jwolfe

Nov 5, 2016

The total car buying experience was smooth and so pain free. The whole process was so smooth and easy to understand with no pressure and was a breeze. I'll buy from Roush again, no doubt.

Marge

Nov 4, 2016

Needed good used car. DId research online. Found several i wanted to test drive at roush used car lot. 2 of vehicles at schrock road location. SALESMAN Nick Manukian was wonderful in getting me to see vehicles I was interested in . FOUND great low mileage car that fit my needs &;budget. PUT down payment & he held car til returned with husband. Very accommodating.

Happy with a Pilot

Nov 4, 2016

I needed a car quickly. I contacted Lori and she put in the leg work to research what they had that met my requirements before I got there. Once there she was patient with me. Took the time for several test drives and was extremely knowledgeable and instrumental in helping me arrive at my decision. I would recommend Roush Honda and Lori specifically to anyone in need of a quality pre-owned car.

Carbuyer213

Nov 3, 2016

We had a wonderful experience buying a car from Spyros. He was helpful, informative and very easy to work with. I would gladly refer my friends to him.

Morgan&Nick

Nov 3, 2016

My fiance and I agree that our experience at Roush Honda was the best either of us have ever had at a dealership. Test driving was incredibly low pressure and we felt that they didn't want us to do anything we weren't comfortable with. Once we decided to lease a CR-V, everything was quick, seamless, and painless. The whole process of trading in my old car and taking home the new one took only a couple of hours, rather than all day. We could not be happier with the service provided by Sam and Shawn. It's only been a week and we've already told all of our friends to check out Roush Honda the next time they're on the market for a new car.

Ortman Family

Nov 2, 2016

My husband and I were looking for a bigger vehicle, for our family that has recently doubled in size. Bob Savage and Jim Erwin were great to deal with. Bob is so knowledgeable when it comes to Honda vehicles and they were super accommodating with our timeline. The best part of Roush is that you aren't pressured, they are quick to provide information and answer questions. We purchased a new Odyssey Touring Elite and couldn't be happier with it. Rich Broderick breezed through the paperwork and was great to work with. We strayed briefly from Honda vehicles but have happily returned and couldn't imagine buying anywhere other than Roush Honda. We can't wait for the first family vacation. Our sincere thanks!

Herman132

Nov 2, 2016

I have always purchased cars through private owners rather dealers, so I was skeptical about what my experience at a dealership would be. I was so pleasantly surprised. Nick and the staff at Roush Honda were great. They answered our questions when we had them, didn't pressure us, and easily negotiated our sale. We felt very comfortable and we appreciated that the mechanics so a comprehensive inspection before selling the vehicle. I would highly recommend them!

Brock1124

Oct 31, 2016

The Sales representative was very knowledgeable about the cars and features. They made me feel very comfortable when it came to finding the right car for me! I would highly recommend this facility for a new car buyer!

William Bell

Oct 30, 2016

This purchase was a Honda HRV for my wife. I have purchased vehicles from other dealers and even other Honda dealers. This dealer however was the best dealer I have ever had the pleasure of buying a car from. They were genuinely friendly and informative. They took the time to go over the various functions of the vehicle's varied electronics and features. The sales force and everyone we dealt with was friendly and sincere. We never felt "talked down to" or pushed to buy. Great experience in shopping for a car. Would definitely buy from them again and recommend anyone to buy from this dealer. Every dealer sells cars and will sell you any car you choose, this one sells a great buying experience.

Mary Lu Harrison

Oct 29, 2016

We were very pleased with the employees who dealt with us from the beginning of the process till we drove out the 2016 CRV. Nobody was pushy. Shaun asked some good questions to determine what I wanted in a car. Told me that I could get Leather seats, no Nav which would help keep price acceptable to me.

QFolck

Oct 29, 2016

I could not have asked for a better experience. There was no pressure from anyone I spoke with. Josie was great! She was so patient, kind, and understanding.

accorded

Oct 29, 2016

I have been a Roush customer for over 25 years. While I know Honda makes a great car, I trust Roush for their customer and car service. I have always been treated with the utmost respect in every aspect of dealings with Roush.

ALent

Oct 29, 2016

We are new to the area and Lori was extremely informative while being personable at the same time. Highly recommend both her and the dealership.

flo2016

Oct 29, 2016

Everyone we came in contact with at Roush Honda was very friendly and helpful. I have purchased several new automobiles over the years and this has been one of the best overall experiences. As it turned out we worked with 2 sales people ( Shawn Risner and Cameron Dean) and we were so impressed at how well they worked together. We will continue to deal with Roush and would not hesitate to recommend Shawn or Cameron to friends and family.

thegleaves

Oct 28, 2016

My wife and I had a tough ask, we were looking for a reasonable age car with low mileage that fit our budget. We were fortunate to have Ray on our side to help find the perfect car. Ray stayed patient with us and would notify us of inventory that met our criteria; until we found the car that was too good to pass up. Ray was a pleasure to deal with from the beginning of our search process and continuing through completing our purchase. We would highly recommend working with Ray when seeking a professional who is focused on helping the consumer.

Kidwell530

Oct 27, 2016

If I could go above and beyond the 5 star review on here, I would. I cannot rave about Roush Honda enough. Our family had always been Lindsay Honda customers, having purchased two vehicles from them within the last 6 years, as well as getting all of our maintenence and oil changes taken care of at their business. On Saturday, October 22, we spent a minimum of 3 1/2 hours invested into purchasing a vehicle, only to be left with a horrific and disappointing experience at the Lindsay Honda showroom. We were treated poorly and unfairly by the sales manager after being accused of lying about the prices given to us from other Honda Dealers in the area. The sales manager was overly aggressive and made us feel extremely uncomfortable after multiple inappropriate comments were made to us. Having called Roush Honda that same day and given an amazing price quote, we headed in that direction, even though it was an extra 30 minutes away. From the moment we contacted them over the phone, we were given quick, accurate, and helpful information from one of the sale representatives, Casey. Upon our arrival to the business, knowing they were closing in about an hour and a half, we weren't exactly sure what to expect considering our time invested at Lindsay. We were NOT surrounded like vultures in the parking lot as soon as we exited our car, nor were we attacked upon entering the building by multiple reps vying for our time. There were no high pressure sales tactics taking place, like at the Lindsay Honda business we had previously seen that day. We were met by a very nice receptionist who asked if she could help us with something, and upon telling her why we were there, she immediately paged Casey to let him know we had arrived. When he came out of his office, he was kind, well dressed, and well spoken. He knew exactly what we wanted and said he had even started getting paperwork together since he knew we were serious about purchasing the 2016 Honda Civic EX-T. He immediately had someone go retrieve the car and bring it out front for us to look over. Considering we had been looking at this car for months, we knew it was exactly what we wanted. The pricing out the door, which was BY FAR the best deal ANY Honda dealer has ever given us, was accurate and EXACTLY what he had quoted us over the phone. There were no hidden fees or underlying costs you commonly find at various car dealerships. After confirming that we were in fact ready to move forward with the deal, he introduced us to another sales associate Mark, who would be helping us with the final paperwork side. During that time, he took the car to get washed and detailed for us. Mark was extremely nice, knowledgeable, and made you feel comfortable during the entire process. We already had our financing set up with a local bank, and he was quick to get everything organized and moving. After Mark was finished with the paperwork portion, we met Rich, who was assigned to us for processing the financial part and to see if we needed any additional items. The entire process only took about an hour and a half which was absolutely amazing. Everyone we met was so professional and class act! After our paperwork and the financial part was processed, we met again with Mark. He went ABOVE and BEYOND explaining all of the technology in the car, showing us everything it could do and how to work all of the bells and whistles on it. I have never had such an amazing experience at a car dealership, let alone had the opportunity to work with three separate sales associates who worked together as a team unit. All three people we worked with, Casey, Mark, and Rich, worked to ensure our experience with Roush Honda was the best possible experience we could have. They took the time to get to know us, asked about our jobs and life, and made sure we were 100% happy with everything that happened before we left. We will never go to another Honda Dealer after our experience over the weekend. They have scored life long customers for sure!A HUGE thanks to Mark, Casey, and Rich for your time and help! We love the car!

lpeadon

Oct 27, 2016

I just purchased a car from Ray Moore! Great car, great experience! If you're looking for someone to contact, contact him! I love my new car!

Brooke & Steve

Oct 26, 2016

Living in Chicago and driving to graduate school everyday requires a reliable mode of transportation - and that's exactly what I left Roush Honda with. Bob helped us find a car that fit all of our needs and exceeded our expectations. I love my Honda Civic and the services provided by Bob and all of Roush Honda employees we interacted with.

David Neville

Oct 26, 2016

I am very happy with Roush Honda and Jim Hartsook. I don't buy cars often but they made the process painless. Jim met me and collected what I wanted in a new car and made sure to notify me when new arrivals came to Roush. The entire process was extremely easy even with my 3 boys adding distractions.

Janet123

Oct 26, 2016

My wife and I are repeat Roush Honda customers. The dealership's reputation for providing outstanding customer care is beyond reproach. Our dealings with Spyros Tabone in purchasing our new car is no exception. He was friendly, understanding, helpful and extremely knowledgeable in his dealings with us in purchasing our new new Honda. My wife and I thought we were dealing with a friend, not a salesman. He is very customer oriented and professional. Our thanks goes out to Spyros for all his hard work in taking care of our new car needs and for making us feel a welcome part of the Roush family.

jbline123

Oct 26, 2016

Cameron Bryant and Casey Brindley were great to work with, very knowledgeable. The whole buying experience was much quicker and easier than other car dealerships I have worked with. Cameron answered many of my questions about all the cars I was looking at and ended up with purchasing a 2017 Honda civix hatchback lx navi. I would definitely recommend buying a vehicle from Roush and is where I will be doing my future vehicle purchases.

JenK14

Oct 26, 2016

Lori and Christina made this car buying experience fast and easy. They were so welcoming and knowledgeable. We live two hrs from the dealership and arrived at 7:30pm. Lori and Christina stayed a little later to complete our paperwork and we never felt rushed into a decision. I would highly recommend them to anyone. You can tell they love what they do and we appreciate their flexibility. They are great people and we'll recommend them to anyone in a heartbeat. Thank you ladies for a wonderful experience! You rock!

Brian33

Oct 25, 2016

Roush makes buying a car very easy. I went into Roush after exploring a couple of other dealerships and no one was better at answering all the questions I had about leasing for the first time. Shawn was a very low pressured salesman would recommend to anybody.

Britt

Oct 25, 2016

We finally found the CRV we have been looking for. Many questions asked, and all were completely answered. We appreciate the friendly and knowledgable help from Bill, and the others like Will and Linda, who worked with us. Having previously purchased an Oddessy from Roush we know what to expect, and it's all good. Our thanks to all.

technot

Oct 25, 2016

Our experience was fantastic! From the moment we walked in we were greeted and welcomed like family. Everyone helped out till our contact person was available to see us. I could not believe how interconnected each Rousch team member were in helping us. I wish I could remember everyone who helped us, there were so many! Our selection and purchase of the Honda Odyssey was so smooth and stress free! After working with Josie Middendorf and Mike Dunlap to help us to decide which trim to select and the finance paperwork, we felt like we were in wonderland! Josie then took us through a safety training on the equipment since we are technologically challenged. We couldn't leave until we understood the wonderful safety features so that we would have a safe ride. It was wonderful! I would recommend Rousch Honda, Josie and Mike for your next purchase!

Tim

Oct 24, 2016

Dealing with Roush Honda and Spyros is about as easy as one can imagine. Very committed to providing outstanding service as they guide you through their process.

Lindabv

Oct 23, 2016

We recently bought a Honda Pilot and it was a good experience. They were respectful and polite and there was not any hassle or pressure to purchase additional unwanted items. The process was done very timely and efficiently...

romyves

Oct 23, 2016

Having to shop for qty 2 CRV-EXL, I decided to allow the best of the 3 local dealerships to win my business. I found Roush to be the best of the 3 for the following reasons:- worked with me on pricing- followed up by phone to make sure all is received an the process is moving forward- listened and addressed all my concerned- the showroom environment was more professional then the other dealerships- when my sales contact was busy when I came in, the other sales people addressed by concerns- I didn't feel the pressure and tension I felt at the other dealerships- The extended warranty was added value, even though price was met. This made my decision even easier.- the sales process was generally smooth.

Scott M.

Oct 23, 2016

Best dealership around IMO. Very organized and up front with everything - never felt like they were pushing me to purchase something I didn't want or giving me canned sales pitches. Lori Strohofer in used cars was very thorough and helpful throughout the process. I've had very good experiences with the Roush service department in the past and that was the main reason I purchased from them again.

anuba

Oct 22, 2016

I had an appointment for periodic service and software update. The service people were polite and timely. A good experience. The cost was not more than estimated. The waiting area was comfortable.

happy customer

Oct 21, 2016

Roush Honda had a great selection of used vehicles in their inventory. This is our second used car purchased this year from Jim Hartsook, very knowledgeable professional. Jim listened to our needs and helped us get the vehicles that fit our family.

Happy Honda Owner

Oct 21, 2016

I used the USAA Car Buying Service for the first time which guided me to the Roush dealership. Lori was my assigned representative who made this process seamless. She knows her Honda products, she is very patient, helpful and she walked me through every step of my first Honda purchase. This location has a great selection of new and used vehicles which are well maintained. If you prefer a Honda, start with Roush first because it will be your only stop and ask for Lori.

D & B's Accord

Oct 20, 2016

Just purchased a new Honda Accord. Bill Seibert has sold us 4 new Hondas over the years and the 2002 Accord I traded had been the best auto I have ever owned. Enjoyiing our new Accord and hope to have many years of reliable service out of it. Roush Honda is a great dealership and i look forward to having all of our service performed there.

bag1234

Oct 18, 2016

Excellant customer service. Very friendly and knowagable. This is our second lease of a Honda Civic. We love the new 2016 Civic! Especially the body design and fast pick up and go.

Adam Pfeifer

Oct 17, 2016

Took the time and was understanding of what my wife and I were looking for . Did not pressure at all, and was ready and organized for when I returned to pickup vehicle.

Momoftwo

Oct 16, 2016

Friendly, no-pressure salesman (Tim Potts) who took his time showing me several options of certified used Honda Odysseys (I had already narrowed down my search). He knew a lot about the vehicle and the various features and options. I was sort of putting off getting another car because I was worried about all the hassle and high pressure sales. Fortunately, this was a stress-free car buying experience and I couldn't me happier with my purchase!

bikergeo

Oct 15, 2016

Bought a 2016 CR-V here. The dealership was recommended highly by several friends who weren't wrong. Visited several other dealerships and the price and professionalism here were by far the best. Spyros Tabone was great to work with. He answered all questions and went out of his way to make our buying experience a great one. I would highly recommend Roush Honda and Spyros Tabone to anyone in the market for a new car. The coffee they serve there is really great too!

Deanna

Oct 14, 2016

I owned a 2004 Honda Civic that suddenly developed very expensive repair problems after 9 years of reliable performance. I took the car to Roush Service Department for diagnosis and after their examination, they called me to notify me of all the needed repairs, explained the repairs, and gave a cost estimate. With the repairs perhaps over 2000 dollars and taking 2 weeks to be performed, I asked the service woman for advise on my options. She was wonderful in giving me advise and said she would recommend putting the money for repair into a new car. She referred me to the Service Concierge, DeAnna Thompson who called me the next day. I met up with Deanna and she worked out some of the details about the rental car payment, getting a turn-in appraisal for my older car, and introducing me to Shawn Risner, sales consultant. Shaun was personable, courteous, and very helpful in arranging test driving, explaining various options for the CR-V, asking what my time requirements were, etc. He never really tried to "sell" me a car, instead, he was a wonderful facilitator in helping me purchase a car that would meet my needs. Both Shawn and Greg (a new sales consultant shadowing) seemed devoted to helping me shop and buy a new car. Greg did a thorough job demonstrating and teaching about using the technology on the dash board/steering wheel, etc. When I needed a silver strip repainted in my car's interior, Shawn researched and referred me to a business that beautifully painted the strip. The sales consultants at Roush continue with follow -up after you purchase your car and are always available for questions and concerns that may arise after purchase. To make a long story short, Roush Honda provides excellent customer service in all their departments and buying a new car was efficiently facilitated by all staff. I feel that the dealership is very trust worthy and I highly recommend Roush for all your car needs.

Ericamax5

Oct 14, 2016

Very helpful in finding us the vehicle that fits our family and budget. Send me pictures with in 5 min of our initial conversation. Less then a few hours we had our vehicle picked out! Thanks Jim!

happy buyer

Oct 14, 2016

I worked with Spyros Tabone to purchase a 2016 Honda HR-V. He was friendly, knowledgeable, and took very good care of me. Since I did not have a trade-in, he even picked me up at home when it was time to pick up my new car. He spent time to go over the features on the car too.

luvmycivic

Oct 14, 2016

This is the 4th Honda we've gotten through Roush dating back to 1993. Would still have the CRV to give to my 16 year old. But at 184,000 miles it was time to retire her. Our experience this time was just as spectacular as in the past! Great sales and support staff! And an AWESOME car! I love my new Civic!Thanks!

Skysweep

Oct 13, 2016

Friendly, informative, thoughtful salesmen (David McCamon & Mike Brady), very fair trade-in (1995 Prelude-381,514 miles), expeditious financing (Richard Broderick) and great follow-up.

Charles Temple

Oct 13, 2016

My wife and I have now purchased our second used vehicle from Roush Honda. We received excellent service on the first vehicle from this dealership. Our sales person found what we were looking for on our second purchase and served us in a professional and courteous manner. We are very pleased and could recommend Roush Honda to anyone.

doris21us

Oct 12, 2016

I was so welcome, very helpful sales people, Josie, Karen, John and Casey, I am so grateful, u guys went out of your ways, even though my credit wasn't that great u guys helped me.

Kosmo1

Oct 12, 2016

My first time at Roush Honda and I've lived in the area for 40 yrs. I wanted a dealership close to home since I am 73 yrs old. Rough Honda met every expectation I had for a car dealership. Friendly, very knowledgeable sales person and the kind of car I wanted to purchase. Very satisfied indeed!!!

Scason33

Oct 8, 2016

Often times people give car salesman a bad wrap. I always had the conception that car salesmen were sleazy tricksters whose sole purpose was to sell you a car no matter what. My experience at roush honda was eye opening. My wife purchased a vehicle from Shawn a few months prior to my visiti today. She raved about how great he was. He was friendly, honest, not pushy etc.. We got up early today and decided to go car shopping with no real determination to buy. We just wanted to shop and gauge our options. We visited a few dealerships and decided to call roush to see if shawn was working. Luckily he was. We sat down with Shawn who explained our options to us perfectly. He did not push us in any direction or try to hard sell us. I had a trade in that was not in the best condition but shawn worked with me to get the monthly payment i was looking for. The manager john came out and shook our hand thanking us for the purchase. I highly recommend this dealership and its staff if you are in the market for a vehicle. If i could give them more than 5 stars i would but unfortubately i am limited to 5 stars. Thank you roush honda for discounting the perception that car buying is a hassle and car salesman are pushy.

AthensTurtle

Oct 8, 2016

My mom has been buying her cars at Roush Honda for decades, and I recently purchased my second car from them. If anyone is the market for a new or previously owned vehicle, I highly recommend Roush. They will not do you wrong!

Beckie Cisler

Oct 7, 2016

When I wanted to get another vehicle, I knew exactly what I wanted! As an active grandmother, I needed a minivan, and I also knew that a Honda Odyssey was my best option. I had owned one several years ago and wanted to return to this perfect car to let me carpool and travel with ease. We called Lori at Roush, gave her our wishlist and the date we needed it. We trusted her to keep us in mind and locate the right one for us. Within a short time period, she delivered! She called us when one came into the dealership that met, and actually exceeded, the list we had given her. We were at the dealership within an hour of her phone call and bought it! She nailed it! Thank you Lori! We love it and expect that it will serve our family well for years.

Curtis St John

Oct 7, 2016

Appreciate all the help given by Lori Strohofer. She was very knowledgeable of the Honda products I was considering. I will buy from her again.

newcarlaurie123

Oct 7, 2016

He was new on the Job. But he was very helpful,and did a good job.Keep up the good work. I only came in for service but bought a new car.

New car

Oct 5, 2016

Josie understood my needs for a car. She knows her cars. 5 stars! Mike made sure I understood the terms. All paperwork clear and concise.

hmichaellee

Oct 5, 2016

Our shopping experience at Roush was quite simply superb - definitely the best car-buying experience we've had. Lee Cohen, our salesman, worked with us carefully to find the CR-V model we wanted, and he was professional and courteous throughout the entire process. We weren't pressured or given a hard sell, and we sincerely appreciated that.We're incredibly happy with our CR-V and will definitely be back to Roush next time we need a car. Cannot recommend this team enough if you're in the market for a Honda!

Westerville Professional

Oct 5, 2016

True to form, the service section of this dealer can never work your car in for service, no matter how immediate the problem. The story is always the same --- you can call for a service appointment that is two to three weeks out or you could perhaps leave your car here and we will work it in-- sometime! Oh, that would mean you are out of a car? Or driving a car with a safety hazard for 2 or 3 weeks? We are very sorry. It is too bad that we can't get good timely service from our local Honda dealer.

Judy

Oct 3, 2016

I am recommending this dealership to all my friends and family. We were impressed with how helpful Josie Middendorf was in helping me find a car and arrange for me to drive it home the same day. Rich Broderick and Joe Glomski were so professional. Roush Honda is great to work with. Thank you!

Kim

Oct 3, 2016

I was almost sure what car I wanted to purchase when I came to Roush. I had the pleasure of dealing with Cameron who showed me a few cars and offered me a book on the civic. I was not ready to make my decision on that date so I chose not to test drive a car. I did come back the next day after reviewing the book on the civics and took a test drive which completely convinced me that I wanted the civic. Casey was fair on dealing with the price of the car with all the options and add-ons that I wanted. Cameron is fairly new to Roush but will eager to help. Cameron answered all my questions and those he was not able to answer he did go find the answers for me. I am completely satisfied with Roush Honda and would come back to purchase another car. I would recommend Roush Honda to my family and friends as well as I would suggest Cameron as their sales consultant.

Hank Toutain

Oct 2, 2016

Although we had a pretty good idea of what we were looking for in a new car, Bill Siebert was exceptionally helpful in helping us refine our choice(s) and patient/persistent as we encountered successive delays in our purchase plan.We greatly appreciated the professional, helpful and accommodating responses we received from everybody at Roush Honda.

Margaret

Oct 1, 2016

This is 3rd car I bought from Roush Honda. I recommended this dealership to my friends and my relatives. Everybody was satisfied and as I know planning repeats

Jhorch

Sep 30, 2016

I reached out to the dealership last week, regarding my tire tread being low. I was concerned due to leasing my Civic, that I would have to pay for new tires on my leased car (and my lease is up in 3 months!). Jeff Hape and Shawn Risner made sure that I did not have the expense of new tires and got me into a new lease with a '16 Civic. This is my second purchase from Roush, I've had fantastic experiences and would recommend this dealership (and gentleman) to anyone.

Jessie4502

Sep 29, 2016

I went in, knowing what I wanted. My salesman, Josh, looked it up, got my daughter on a test drive, and then he was relentless in his pursuit to find the exact car I wanted. He drove out of state to pick it up, and I had it within a week. The entire process was under 3 hours, and my 4 year old daughter and I were treated very well. I know I got an excellent price, and I love my car!!! (2016 Pilot)

AnthonyDeLuca21

Sep 28, 2016

Purchasing my new Civic at Roush was easy and enjoyable. The staff was friendly and helpful. Low pressure sales tactics. Unparalleled warranty and service plan.

barrja0925

Sep 28, 2016

I worked with Lee Cohen and was very pleased with treatment in the purchase of our CRV. Lee was very took all the time we needed and explained everything and answered all our questions with friendliness and patience!

J3klms

Sep 28, 2016

I have bought 2 used vehicles through this dealership in the past year. One purchase was dedicated to a used Honda Odyssey. The second was open and the rep helped identify a great option not previously considered. In both scenarios I was provided oppty's that were not on the market yet. The pricing, the entire staff, and the ease of closing the paperwork was great. I asked the rep to follow up with me 7 months after the first purchase and right on cue I got a list of vehicles within the parameters I provided. No pressure to buy more car than was needed and objective viewpoints offered directly relevant to the purchase decision. Lastly everytime I stop in they run my car through the car wash.

Christine S

Sep 26, 2016

Shawn was very easy to work with, knowledgeable, and very efficient. Would highly recommend him. He answered all of my questions and went above and beyond to help make sure my expectations were met.

Leslie Knope

Sep 25, 2016

I was apprehensive about buying a new car, especially as a young woman. Roush Honda made the process easy. I had already done the research and knew what I wanted and Roush gave me a great deal from the start; I was in and out of the dealership in about an hour and a half.

Woody1935

Sep 24, 2016

I have to say, Josie Middendorf, gave us the best car-buying experience we've ever had! From the moment we met her, she was friendly, professional and went out of her way to find exactly what we were looking for! All without any high pressure sales tactics! We left the dealership feeling as though we made a new friend!

AbhishekSingh

Sep 24, 2016

The internet sales team was very responsive and Spyros was quick to provide quotes over email.The quotes were detailed, i.e. every fee was categorized, and most competitive amongst all the dealerships in town. Spyros responded to my queries, over emails, within few hours and made sure that all my questions were answered. Spyros spent ample time with us during the test drive and explained all the features in detail. Rich from the finance department was very helpful and helped us finish the paperwork in about 30 minutes.Spyros made the overall car buying experience very pleasant and made sure that we got the best deal. Even after the final sale, Spyros, has followed up with us multiple times to make sure that we were happy with the car. Thank you Spyros!

Ahmedhalim20

Sep 24, 2016

I recommend this dealership to anyone, and if you're lucky enough to have Spyros Tabone as your dealer then you are in great hands!

Happy happy happy

Sep 24, 2016

A dealership is really only as good as the people who work there. LORI STROHOFER is an excellent example of what a salesperson should strive to be. THANK YOU LORI for being UP FRONT HONEST and not wasting our time with a bunch of the back and forth dealer games.

ryoung45

Sep 23, 2016

I have purchased many cars previously and never have I had a salesperson take the time after the sale to go over key items in owners manual and explain programming features. Lori went the extra mile even after the sale to make sure I understood the features available in the car to me including service and maintenance.

slynnk1975

Sep 23, 2016

Just purchased my 2nd vehicle with Roush and couldn't be more pleased. They make the process super easy and never have to worry for a moment that they won't do what they said they would do. Also had the vehicle I just traded back in serviced with Roush for over 6 years and was never disappointed with the service my car...and I received.

Pacifica777

Sep 22, 2016

This was my first time trying out Roush Honda in Westerville, where I live, and it was a TOP NOTCH experience. From the salesperson, Josie, to the Sales Manager Casey, to the Finance rep Mike..everyone was polite, enthusiastic, knowledgeable, and sold me on a new Lease for my Honda Civic dream car, the 2016 Touring! Kept me appraised of all the details, made sure everything about the Lease deal was understood, went some extra steps to make my first time experience truly awesome! THANK YOU, Roush Honda! You won a new local customer!

Libby Mitchell

Sep 21, 2016

After researching cars and visiting dealerships I decided on a Honda. Bill and the Roush team treated me with respect and a genuine concern for my satisfaction. I work with customers on a daily basis and I have to say that this team is the friendliest and most welcoming I've encountered. The entire process was seamless and stress free, and I love my new CR-V and "Honfidence" package provided by Roush. I will definitely recommend Roush Honda to anyone shopping for a vehicle. Great experience.

Gene Miller

Sep 21, 2016

Jeff Hape was excellent to deal with very professional and helpful. My new car was inside waiting upon arrival, spotless inside and out, full of fuel, and ready to go. I actually flew in from out of state having purchased the car over the phone with Jeff Hape. Jeff went through all of the cars features showing me how those features worked. The paperwork was easy and painless. Excellent overall experience!!

hdock0459

Sep 21, 2016

Ray Moore was very helpful and professional. Very knowledgeable, easy to work with. Bought a Certified Used Car, CRV. and very happy with it. The cars, both new and used, workmanship and service shows when you walk in the dealership. Really excellent experience. Would highly recommend to anyone.

batesmotel79

Sep 19, 2016

I'm very satisfied with my purchase. The staff members are great to work with. I would definitely recommend family and friends to this dealer.

BenPrich

Sep 19, 2016

Shawn and team were very professional - lots of passion for doing the right thing by the customer. The Honda Pilot is super. Very professional and would recommend for any future car buy.Ben PrichardWesterville, OH

Wells

Sep 19, 2016

Casey and Chris was great to do business with the 2 of them and I was not there all day long like at other delear ships I can't wait for the next 3 years to go buy so I can go back to Casey and Chris t

Josh B

Sep 18, 2016

I originally walked into Roush with the mindset of browsing options and seeing what kind of pricing I could get, so that I could look around at other places also. Spyros was very nice and accommodating to us in every way possible. Spyros first welcomed us and allowed us to test drive one of the vehicles we were interested in. Afterwards, Spyros was very honest with us which allowed for us to have no questions left unanswered. We felt like we knew all details involved throughout the whole process. I left that night and came back two days later to finish the deal. Spyros truly was there for our every need. Thanks again Roush Honda!

Pilot2016

Sep 17, 2016

Hard vehicle to get your hands on but I'm very happy with the the vehicle and the dealership. This is the third Honda I've purchased from Roush and keep coming back because of the great service. Salesman Shawn Risner was excellent.

Mike H

Sep 16, 2016

We bought our 5th car from Honda since 2005, a new 2016 Honda Pilot. The dealer experience to purchase vehicles is outstanding! For all our cars, we also exclusively use Roush Honda for service, which keeps us coming back.

Bucks fan

Sep 16, 2016

The employees were friendly, courteous and helpful. They answered all my questions. They gave me space and time to make a decision. I would encourage anyone I know interested in purchasing a Honda to go to Roush.

LeAnn Riley

Sep 15, 2016

I lease my Hondas (have for years!) and responded to a card from Shawn Risner that it was time to begin the process of deciding just what avenue to take since my lease was nearly over. I talked with him several times on the phone and then went out to Roush to discuss my options. He was great, answered all my questions, and took me to look at new cars. I was then was in the neighborhood and made a surprise visit. Shawn was busy with another customer and David McCamon picked up where we had left off. I happily walked out of Roush later that day with my new lease, a beautiful CRV! I totally appreciated the efficiency and transparency of everyone there!

Simpson

Sep 15, 2016

Shawn Riser has helped us buy 2 cars. He makes the process as easy and stress free as possible and goes above and beyond to answer questions and make sure we are comfortable with the car, paperwork, etc....

Susan G. Clark

Sep 15, 2016

Here are just a few things I enjoyed about my experience. +Friendly and helpful employees at the front door to great you. +Clean dealership where employee pride is obvious. +Hassle free conversation about the actual deal on your car. +Great offer out of the gate. +Quick and efficient delivery of car proving everyone's time is valuable. +Interest in relationship building for future purchases. Highly recommend.

Joy K.

Sep 14, 2016

Spyros was at all times a true professional in his conduct, knowledge and service. He was patient and courteous in addressing all our questions. He went out of his way to find us the car we wanted and made the whole purchasing experience a positive one. We will be looking him up for our next Honda vehicle.

Kloceyyy

Sep 14, 2016

From the start of communicating with Jeff Hape through email, I felt like I was getting a very personal experience. He walked me through every step I needed to take in order to get a new car and answered every single question I asked (which, believe me, was a lot). Once I got to the dealership that evening, Jeff recognized me even though we had never met before which made me feel like he did his research to try and get to know me as best as he could. He was incredibly patient and helpful throughout the entire process of trading in my old car and starting up a lease for a brand new Honda Civic! He even asked me what color car I preferred (interior and exterior). I also met with Karen Mathews to go over all of the financial aspects of leasing a new car. She was also very kind and helpful. She even stayed late to help me with all of my paperwork! Overall, I thought my experience at Roush Honda was warm and welcoming. I never felt nervous or out of place during my visit and look forward to going back there for regular maintenance and car check ups.

Newbie

Sep 12, 2016

Great experience at this Honda dealership. Went in to buy a car after dinner, wanted to match a price and it went very smoothly. Very good staff to deal with and no pressure.

Harding Kirchhoff

Sep 12, 2016

I have never encountered a salesman as knowledgeable and as helpful with all of the many features the car has to offer. Bill spent a lot of time going over everything and trying to help us understand how everything works. He is on call for any further assistance.

happy driver of new Odyssey

Sep 11, 2016

Roush gave us the lowest quote of all the dealers we visited - we were astonished! Our saleswoman was very knowledgeable and helpful. We look forward to a continued relationship with Roush.

Homepage

Sep 11, 2016

I bought a used Honda Odyssey from Roush Honda. Sales gentleman Vince Delviscio was great. He had all the knowledge of the car model. His patience is highly appreciated for answering all my novice questions. In the journey, from first sales call to real sale to post sale support, he showed great professionalism and helpful in all the ways. Everyone in the office seemed so professional. The cars they sell looked really in good condition. I bought the van only by test driving it, didn't need private inspection. In a week after we bought, we went on a long trip which we enjoyed the most. Car made the trip wonderful in the mountain roads. A big thanks to Vince. Roush Honda rocks.... They are the best....Bala

happy 123

Sep 10, 2016

We went in expecting to test drive a CRV and then had plans to go to a Nissan Dealership and test drive a Nissan Rogue. Once we drove the CRV we really liked it. Shawn Risner was very friendly and was very willing to work with us in meeting what our expectations were for paying for a new car.We actually walked away with more amenities than we had planned to get in a new car. We would highly recommend this dealership and working with Shawn. Everyone we encountered at the dealership was very friendly and nice to work with.

RLM22

Sep 8, 2016

The entire staff at Roush was very helpful and knowledgeable. They were willing to work with us to achieve what we wanted in a new vehicle at a great deal. Our experience at Roush was great!

booandbri

Sep 7, 2016

They made this so easy and saved me money too. I would recommend them to anyone who is looking for a car to come see Lee and all the sales staff there!!!

Bb2016

Sep 5, 2016

Linda was great to work with. She quickly answered all my questions through email or phone call. Within a few days I had a great vehicle at a very competitive price.

C Klein

Sep 4, 2016

By saying this is the third Honda from Leigh Daniels says something in itself. This time I went to two other Columbus dealers before getting a quote from Roush and Leigh gave me a quote thousands below the others. I particular like the plan where if you pay about $175 you get a loaner when your car is serviced for only the price of the gas. I sent my son to Leigh when he wanted to buy his first car but he had his heart set on a Toyota and Leigh could't help him with that. You know how kids can be. Oh yeh, I'm not a relative of any Roush employee!

johnscivic9316

Sep 4, 2016

We were so happy with our experience at Roush Honda and our salesman Lee Cohen. He was so patient , friendly, courteous and professional. We would recommend Lee and Roush to our friends and family.

Mikeeleonard

Sep 3, 2016

I am a real pain in the A$$ with car salesman (for way over 50 years since I purchased my first new car in 1965). But this has been a real fun and pleasant experience, everyone I meet from the receptionist, the person doing the paperwork, and other salesman were friendly people. My individual Salesman Spyros Tabone couldn't have been any more pleasant and informative. He is a great representative of the Honda product. I guess I was real lucky finding this dealership, and plan on returning when the time is right for a new automobile. Thank you Spyros and the Honda Team!

Debera

Sep 3, 2016

I recommend Salesman Ray Moore at Rouch Honda in Westerville Ohio. He answers all question and addresses concerns to satusfaction. Ray is knowledgeable and thorough and really made buying a car painless. I was left feeling great about my decision to buy.

doyle,barb1234

Sep 2, 2016

No high pressure. Wonderful people. Quick and efficient. Excellent everything.Josh and John are very friendly, helpful, and do not pressure you at all. We highly recommend them and Roush!

todd

Sep 2, 2016

I traded my car in and they were fair and honest. Jeff in used was upfront. I had a small problem with my car and they fixed asap and gave me a loaner. Thanks.

Michael

Sep 2, 2016

I am now the proud owner of my third Honda purchased in the last 6 years from Roush Honda in Westerville, Ohio. I recently purchased a Honda CRZ, this car caught my eye when we purchased our second Crosstour over two years ago. Roush is a "top rated" dealership in our minds and our Sales Consultant, Richard Miller, has always been there for us when we have a question. The only down side is when we are due to replace the Crosstour we have to consider another vehicle since Honda has stopped making the Crosstour. We have already looked at the Pilot which most likely will be our next purchase in a couple years. Their Service Department is top notch and very professional and thorough in their work. We are very happy with our Roush relationship and Honda!

rajeshsurpur

Sep 2, 2016

This is great place to buy a new car. Well, I was visited Lindsay Honda and there customer server is too bad. Hence, When meet Mark Zolendziewski sales person help me lot and made us comfortable. Also explained all my question. So, I recommended all my friends to visit Roush Honda for buying new or Certified cars. they are very experience and responded all question. My Special Thanks to account team explaining all loan details in detail. Thanks again, I'm proud to be your customer... look forward another car deal near future ...:-)

Rrosen.4

Sep 1, 2016

I very much appreciated Mr. Miller's patient, kind and personable approach during the sales process. Both he and Roushhonda should be commended for their high level of professionalism, their belief in their product and making the sales process flow smoothly. The Honda Civic's ride and handling seems to just get better. It is a delight to drive!

Chuck1951

Sep 1, 2016

1st class customer service and value. Josie was professional and easy to deal with. We worked the terms and she followed through with every aspects of use.

Cindy

Sep 1, 2016

Spyros helped my daughter purchase her first new car--a Honda Accord. He has a personality that is so calming and trustworthy-I thoroughly enjoyed the experience! His priority was to provide my daughter with all the purchase options available, and then narrow down what worked best for her! We considered CPO, New and Lease and all sales members showed us high energy and commitment to providing us the choices. My daughter chose the Lease. Her first car experience was affordable, exciting and stress free--all because of Spyros and Roush Dealership. Sypros even earned extra kudos by adding the small touch of taking her picture with her new car...We will be back! Thanks Spyros, Richie and Karen!

hogan

Sep 1, 2016

Roush Honda beat the quotes I received from other dealerships with very little hassle. Sales person Cameron Dean was very easy to deal with. A painless experience.

Billtomko

Aug 31, 2016

We bought a 2017 Honda Accord. It was a great experience. Very professional and high quality people.For sure will buy again and service the car at Roush Honda, Westerville Ohio.Spyros, Casey and Karen were pros and made the process very easy.ThanksBill Tomko

Caitlin.Figaro

Aug 31, 2016

I am so happy with my 2016 Honda Accord EX-L! Cameron Dean went above and beyond to find the exact car I was interested in and had it at the dealership within 2 days! I couldn't be happier & highly recommend Roush Honda!

Michelle

Aug 30, 2016

Josh Wiswell made the experience so simple and quick. I purchased a CRV - my first new vehicle in 20 years. Mr. Wiswell made the process so much better. No pressure, no running back and forth with the manager. I was in and out in a couple of hours with my new vehicle. Thanks to Josh and Roush Honda for a great experience.

Rebecca2000

Aug 29, 2016

I purchased a CRV EXL from Spyros at Roush Honda, and the experience was absolutely no pressure. Spyros was very knowledgeable and a pleasure to work with. I highly recommend this dealership!

pilotowner

Aug 28, 2016

We knew what we were looking for and had done our homework, but hadn't purchased a car for 8 years. Things have changed and Lee did an excellent job of explaining what had changed and how. He introduced us to all of the new technology and helped us setup everything. I don't know what else we would have asked of him. Will, likewise, explained what had changed in financing and protection plans. He was able to help us understand the options we had without making us feel pressured. We didn't have to talk with any management to make our deal. Lee and Will handled everything. We had purchased a couple of vehicles from Roush and then skipped them for one and we are glad to see they are just as professional as before. Maybe they are even better.

Car buyer

Aug 28, 2016

Our salesperson was very informative without pressure to have us purchase a car that we were not interested in. Brooke Diedrich made the experience of buying our car a positive one.

Chica

Aug 28, 2016

After car shopping for what seemed like forever, I narrowed down my search to a particular model. I found a few cars of the Honda Accord EXL I was looking for online at Roush, so my husband and I trekked the two hour drive and called the dealership along the way and spoke with Richie Phillips, and he met us when we arrived. He remembered a car that they just got in, matching exactly what I was looking for, down to the the color and desired specifications I wanted. Alas, he pulled around the perfect car! One test drive and I was sold! Not only was it a great match, Richie was completely professional and worked with us in the deal, and made this a fun experience! Thank you Richie, we will definitely recommend you, and your company, to our friends and check in when we're ready to replace the hubby's car!

WWF

Aug 28, 2016

Roush Honda has found a way to turn the normal harrowing, nerve-racking experience of buying a new car into a fairly pleasant experience. Hondas are great cars and this particular dealership stands head and shoulders above the the others. Get a Costco membership first.

Kathy Albers

Aug 27, 2016

We bought a new Honda CRV from Bill Seibert at Roush Honda in Westerville. We couldn't be more pleased with the professionalism Bill demonstrated with us during the buying process. We love our new car! Thank You Bill, Karen Matthews, & Roush Honda!

J and R

Aug 27, 2016

We wanted a previously owned Honda Accord with low mileage, had specific colors in mind, and wanted to be within a certain price range. We chose to work with Richie Phillips based on his excellent reviews and now we know why he was highly recommended.Richie was professional, understood our needs, and didn't pressure us to purchase just any vehicle. He found the perfect Accord and called us immediately. We highly recommend Roush Honda and Richie Phillips. We also plan to have him help us with our next vehicle purchase.

DealerRaterLover

Aug 26, 2016

If you need AMAZING customer service, this is the place you want to be. I purchased a New Honda Car from them.First, the sales person Mark Zolendziewski is JUST AMAZING!!!! I think that word will cover everything. He makes you feel as if he is your brother and walks you through your needs before you could even think about it. Also, Roush Honda gives special discounts (AMAZING discounts) if you are a costco member.Their rate is just superb that you would keep your mouth shut coz you just can't bargain further. The Delivery coordinator Rich Broderick is amazing too. They have a lot of packages available to pick and choose on your auto loan, services and repairs TREMENDOUS discounts using "All State" service contract etc. This is a dream come true dealer place. They do VERY HONEST business and no hiding but ALWAYS VERY TRANSPARENT and CUSTOMER FRIENDLY

Jack Gorham

Aug 26, 2016

Without question, this was the best car buying experience for us. Jeff was so accommodating of our schedule. A fair price for what we wanted. Hassle free and a treat to work with the folks at this dealership.

mary

Aug 26, 2016

The people we dealt with were knowledgeable and courteous. I didn't need to be sold on the car this is my fifth Honda, just needed some faith restored in Roush Dealership and they accomplished that and beyond.

slrs

Aug 26, 2016

Bill is very knowledgeable and courteous. I was able to drive the vehicle that I later leased. When I picked the car up, Bill went through the entire car showing me all the features and how to use them. Signing the paperwork for the lease was well managed and took a minimal amount of time. All of the above reasons are important, however the best reason was not having to go back and forth on the price of the car. The best price was the first price.

Mardessa Baker

Aug 25, 2016

No games. We dealt with Ray who was personable and professional. He was willing to make us happy and bent over backwards to make sure everything was to our standards. Had to take car back and the service was awesome. They try to make everthing right. We have had a great experience.

T&AM1977

Aug 25, 2016

Hassle free buying experience. Worked with us to find the right car for my wives needs--I would have gone with the touring edition---she was more comfortable with the EXL edition. Negotiated a fair price with Spyros Tabone in a timely manner. No pressure, just very reasonable. Thoroughly and patiently went over all the features of the vehicle with us and assured us that if any questions or problems arise, he is there for us. Mike Dunlap in finance was also most personable and efficient. Presented us with options and explained in detail the pros and cons. No pressure to upsell us--just wanted to provide what we wanted and needed. This is our second new vehicle purchase from Roush Honda and when that time comes again in the hopefully distant future, we will be returning to see Spyros at Roush Honda.

bkcivic

Aug 25, 2016

I have nothing negative to say about Roush Honda, my rep Spyros was very knowledgable and went above and beyond to make sure my purchase was smooth and I was able to get exactly what I was searching for. I couldn't have asked for a smoother experience or a more friendly salesman. I will be referring people to this dealership because of the experience I received here.

hondabuyer

Aug 23, 2016

Everything from Sales dept and higher leadership personnel is outstanding. In Sales there is Ms. Jossie Middendorf whose knowledge and patience is remarkable; she is diligent, efficient and polite to her clients. It was a pleasure to work with her. In higher leadership, the General Manager, Mr. Jim Erwin is courteous, greets the clients, also communicates well and facilitates sales & transactions by his sales staff. So, why do I give a 4-star rating? It's the adjuster who evaluates cars in potential trade-ins. The pronouncements that individual makes is too harsh, not well justified. It nearly insults the owners of their cars by absurd quotes which are easily negated by quotes from other outside entities. This is one area Roush can improve; it is possible to make a profit and still behave reasonably.

hondalady62

Aug 23, 2016

I've been looking for a Honda Civic for about 3 months. Went to three other Honda dealerships they weren't really interested in helping me. Contacted Roush Honda! Matt Thompson was very kind and helpful. Iam really happy with my purchase. Thank You

Jan 44

Aug 23, 2016

I had a specific vehicle I was searching for, and Roush Honda had it! I called and spoke with Spyros, and from the beginning, he was a joy to work with. He knew I was coming in from a distance (over 4 hour drive), and he was careful to make sure all the paperwork was ready prior to my visit. Spyros took care to introduce me to the important features of the car, and how to properly operate them. Although it was a busy day (a Saturday), I didn't feel rushed. Spyros took the time to make sure I was completely satisfied before I drove off the lot. What a great experience!

kight

Aug 23, 2016

We recently purchased a new car and had a great experience from start to finish. Spyros Tabone was our salesperson and he reviewed a number of options, answered all of our questions and was very organized.

rlesko

Aug 23, 2016

Everyone was very helpful and nice. Chris was great to work with! One of the nicest dealerships I have every been in! Very impressed with the facilities and customer service at this dealership.

Natalie123

Aug 22, 2016

Jeff was so helpful in assisting me find my new car. The process was smooth and easy. This is a great friendly dealership that I would recommend to my friends, family, and anyone looking to purchase a new vehicle.

Catherine Snyder

Aug 22, 2016

Richie Phillips did an excellent job in assisting us in buy a new vehicle.Also Tim (finance) was very helpful with all the paperwork.Both gentlemen were courteous and friendly.

joe h

Aug 20, 2016

As usual , Excellent sales and processing of new car purchase without the pressure. Always professional # 6 and counting I buy honda because of Roush. Will continue to support this company, Service is also superior

Kyle V

Aug 18, 2016

Spyros is a very laid back and professional salesperson, unlike a few that I had met with before. He walked my wife and I through the entire car buying process and I did not feel any dishonesty from him. I had lots of questions to be answered and met with him on multiple occasions and I never once felt that I was wasting his time. In the end, I had a Honda employee discount which allowed me to get a very good deal on our 2016 Honda Civic, lower than dealer invoice. Even with that, I never felt that I was wasting anyone's time, even though they were surely not making money off me.I would recommend Roush Honda and Spyros and will be going back for our next car.

Lori A.

Aug 16, 2016

I came to the used lot knowing exactly what I wanted as I had seen the car online. (Honda Civic Coupe). Richie Phillips came out right away and assisted me. He was informative and personable at the same time. I needed to buy a car quickly as I was on a time frame and had other things to do that week. He made it easy for me and was helpful and courteous to my Dad who drove a distance to help me with the purchase. There's a reason Richie is a top salesman and you can tell he loves his job. Thank you for the good service!

mgaetano

Aug 16, 2016

Buying a car can be a stressful process. Shawn made the process very straightforward. He actually directly answered my questions. Don't always experience that when buying a car

New to Ohio

Aug 16, 2016

We bought our 2016 Honda Civic from Roush Honda in August 2016. While other area dealers had comparative prices, Roush stood out as our top choice because of the quality of their service and attention to details. I'd like to single out Lee Cohen, Joe Glomski, and Rich Broderick for their amazing, courteous, and fast service. They were spot on and at no point did we feel pressured or ignored. Thank you and we will return to Roush Honda for all our future Honda needs.

Willsmom

Aug 16, 2016

We came into Roush JUST to test drive the Civic. We had done a ton of research ahead of time and even walked car lots after closing so we could come in with all the information we needed. We expected a hard sell and lots of pushy sales pitches surrounding the test drive, but Spyros had us in a car within about 15 minutes. He told us what to look at and how to experiment with various features while we were out, which was very helpful. When we returned, we had already decided not to bother looking at the Hyundai and stick with the Civic. But even then, he was practical and helpful. He was never pushy. He helped us select the features we want, made sure we understood the options available, and negotiated an entirely fair price. When our son started to get impatient, he even gave him his own banana from his lunch as a snack.His manager (Joe?) was helpful with the financing process and recognized that USAA provides fantastic financing, so he didn't even pressure us to apply for Honda financing.We picked the car up two days later (our choice), and Rick in financing was also wonderful. He was patient. He checked and explained each item in our paperwork clearly. He helped us avoid title transfer issues with our existing plates from our prior car. He chatted with us about his amazing collection of bobbleheads.Once we were ready to go, Spyros helped us navigate all the settings in the car before we left. He took his time and explained everything thoroughly and clearly. He is a fantastic car salesman, and I would buy another car from him tomorrow if I needed to. Best experience of my life buying a car!

Carolyn

Aug 15, 2016

Had the pleasure of working with Leigh Daniels (ldanielsatroushhonda.com). Leigh was very professional and very knowledgeable. I especially liked that he was also approachable, personable and friendly. I hadn't purchased a vehicle since 2005 so I was not very familiar with the newer technology. Leigh spent time explaining everything to me - making sure I understood by asking me to show him what he just showed me. I was also encouraged to write it down. Leigh followed up with me daily during our transaction time period then afterwards via email to make sure I was still happy with my purchase. I barely have 300+ miles on the car and am impressed with the contact and attention I've received....

CaryO

Aug 15, 2016

I went in and told them what I wanted and what price I wanted to spend and they were able to get me exactly what I wanted and I didn't spend the entire day. I found the car that I wanted and we worked out the deal within an hour and then they set up the appointment for the next day and when I arrived all of the documentation was ready for me to sign. Signed all of the documents, was given a demonstration on the new vehicle and I was out the door in an hour.

Leo

Aug 14, 2016

We had an excellent experience. Lexy Baker presented a great deal that couldn't be matched, and was also able to find us the color we were looking for. No hassle, no back and forth, and top notch customer service. We definitely would work with her again.

Danielle

Aug 13, 2016

Kurt and I bought a beautiful blue 2016 Odyssey on 28 July 2016 with Lee Cohen's professional assistance. We were overwhelmed by the plethora of "new-to-us" electronic devices, but Lee patiently and thoroughly explained the most important features we would need to know immediately. He spent significant time highlighting the safety options, such as the right-hand mirror's abilities, the back-up camera, and the lane line warnings. He helped us set us a few radio stations, so that we would be able to add more on our own time. Lee encouraged us to call him for any further explanations we might need. We would recommend working with Lee Cohen to any Roush potential buyers! He is pleasant, professional and well-versed in the features of the 2016 Honda Odyssey!

Bryce

Aug 12, 2016

My first time buying from a dealer. Probably the last. But Ray made it wonderful. The mysterious management behind the curtain was questionable, but Ray was awesome. See him if you go here.

Donna Payne

Aug 12, 2016

This is the second car that we have purchased from Roush and they are always easy to work with and very patient with us. Good sales people and finance people. Thank you Jeff Hape.

Jennbatt

Aug 12, 2016

My husband and I came in to look for a new car and we're just so pleased with how friendly and professional the staff were. They are not pushy and make you feel very comfortable. Hands down one of the best experiences I have had. We will definitely be back and recommend them.

thek9guy

Aug 12, 2016

My past 5 vehicles have all been Hondas - all purchased from Roush. The facility is clean, all workers (sales and service) are professional and wear uniforms. I believe the Dealership is employee owned, which is probably why so many of their employees seem to stay there for many years.The sales staff take appointments and are there when you arrive - they follow up on items as appropriate. Getting down to pricing was quick and straightforward. Their pricing (for me) has been better than any of the other local Honda dealers. The service department has long hours (extremely convenient), and they have a courtesy package (for a modest fee at vehicle purchase) that provides a loaner any time you need service that takes more than 1 hr. For me, running a business, that means I'm not sitting around in a dealership waiting for anything. Better use of my time means better service to my own customers.In short, they are highly professional and respect my time and intelligence. Great buying and service experience with them over the past 15+ years.

cvgarber

Aug 11, 2016

I purchased a new 2016 Odyssey from Spyros Tabone and could not be more satisfied. He was very efficient, easy to speak with, and quick to respond. He worked a great deal to get us our car on time and even got us a loaner until it came in. Very pleased and will return here first when we begin our search for the next vehicle.

CH/HRV

Aug 10, 2016

Great service, easy going ,no high pressure. They really try hard to get you the best deal possible. Each person does they're job perfectly.

mtaylor4242

Aug 10, 2016

Lori Strohofer did an excellent job helping me find a certified CRV for my use. She gave me several to drive, and took the time to show me how everything worked.

KENHEN101

Aug 8, 2016

STOP IN TO LOOK AT WHAT THEY HAD IN USED ODYSSEY TO FIND OUT THEY HAD MORE CERTIFIED PER OWNED THEN ANY ONE ELSE. LORI HELP ME BY GETTING THE INFO ON ALL THE ODYSSEY THEY HAD. WHITCH MADE IT SO EZ TO FIND THE RIGHT ONE FOR ONE. TIM DID THE FINANCE AND FINAL PAPER WORK. WHAT A GREAT TEAM. ROUSH IS EMPLOYEE OWNED IT SHOWS. EXCELLENT EXPERINCE!

SFields

Aug 8, 2016

Thank you placing me in the perfect van for my family. I also appreciate all of the follow up to see how it is going.

loveourhondas

Aug 6, 2016

Nothing is more annoying than buying a new car and having the salesman go back and forth between the buyer and their "manager", that doesn't happen at Roush Honda. Dealing with Jeff Hape made the buying process hassle free, he didn't disappear for five minutes and then reappear with a different offer. Loved how easy this process was for us. In a few years, when we need to buy our next Honda, we will definitely see Jeff again.

cargal2

Aug 6, 2016

We were there the other day and purchased a used Honda CRV. It was certified. We were very happy with our excellent service we received from Lori. She is very Professional and Personable. We also appreciate the Service department there at Roush Honda.we were

jrob

Aug 5, 2016

I cannot say enough how wonderful our recent car buying experience was with Roush! Josh Wiswell and his manager Joe and Will in Fiance went above and beyond for us and recognized my husband's years of service in our military as other Honda dealers I went to did not seem to appreciate his Veteran status. This meant a great deal to us and Roush will always have our business moving forward. I love my new Honda Civic as it might be my favorite car I have ever owned also so, all in all this was win win for us! I have already sent co-worker there for her purchase. Wonderful dealership all the way around!

RACHEL CRONIN

Aug 5, 2016

I had an excellent experience, after having a less excellent experience elsewhere. They gave me a fair trade price on my 2014 previous vehicle, without excuses as to why it should be less due to the new body styles. Ray Moore was amazing to work with. He went above and beyond to find me exactly what I wanted! I'd highly recommend him and this dealership if you're looking for no pressure, honest, and dedicated folks. I will be back.

Robinsons Galena OH

Aug 5, 2016

Lee Cohen at Roush and the entire team at the dealership made my recent Honda Pilot purchase the easiest auto purchase I have ever made! I wanted a very specific Pilot model trim and color and although they didn't have want I wanted already on hand, they found the exact vehicle I wanted in less than a week and kept me updated just about every day. Lee had everything ready for me when I arrived to pick up my new Pilot and then spent a lot of time going over every feature to be sure I understood how to operate all the new tech features. It took less than 20 minutes to go over all the paperwork and wrap up the sale due to their extremely efficient finance dept. Casey was simply awesome. My last auto purchase at another dealer was a protracted nightmare, so I couldn't believe how friendly, knowledgeable and efficient every single person was at the Roush dealership. They now have a customer for life!

Michele Kerschner

Aug 4, 2016

We recently purchased a new 2016 CRV and could not have been happier with our experience! From the receptionist to the sales person (Linda Barba), everyone was friendly and welcoming - never any pressure! This has been the easiest car-buying experience we could have asked for.

Austin Brown

Aug 4, 2016

I was in and out within an hour of coming in! Josie Middendorf did a wonderful job helping me prepare to get the car set up before I ever physically went into the dealership. She was pleasant to work with and explained everything perfectly and with great detail. I will definitely refer my friends to her in the future! Mary Huggins also did a wonderful job getting me set up initially with Josie, after I submitted a credit application online. They are both amazing at their job!

Fiveish

Aug 4, 2016

Chris Ticknor did an amazing job!!! Very easy going and helpful. He made the experience wonderful.He was straight forward, approachable and easy to work with. He made it a seamless transition.

Glen F.

Aug 3, 2016

We just purchased a preowned Honda Ridgeline. Richie Phillips was most helpful and in finding just the right truck in our price range. We initially started shopping at Roush Honda at the recommendation of Doug Gunn, an excellent mechanic in the Roush service department. Our experience was great from the time we first came into the showroom and met Richie, right through the paperwork phase with Christina Baird. We look forward to a continued relationship with Roush Honda.

Myia310

Aug 3, 2016

Lori went above the the level of service I have ever received when making a major car purchase. I would recommend her to anyone in the market and look forward to working with her again.

SatisfiedRoushHondaCustomer

Aug 3, 2016

I just bought my second Honda Accord but the first time at Roush Honda. I wish I had bought my first Honda from Roush. Cameron Dean made this the best car buying experience I have ever had and I've bought many cars over the years. I had done my research and knew what a fair price was for the car. Cameron gave me an even better price than I was expecting, no haggling at this dealership. I am telling all my friends what a smooth process it was at Roush and am highly recommending them.

theman

Aug 3, 2016

The person we worked with was very helpful. There were no gimmicks or tricks. He answered all our questions, was knowledgeable of their inventory, and didn't pressure us to make a decision.

Winnie

Aug 3, 2016

I have brought my odyssey to Roush for the past 15 years for services even though I didn't purchase my car from them the last time. The employee owned company concept created a envoitment of motivation and enthusiasm. Since its time for me to buy a new car, it was only natural to purchase from them so I can continue my services with them. I just bought my CRV through Josie. I made it clear to her that I don't enjoy negotiation and will only be willing to spend 2 hours on the process. She made it easy to make all the arrangement with her manager ahead of time. I just came in to test drive and walked away with my new car in that amount of time. Her manager Jim also understood my preference and there is no back and forth deal. I believe he gave me a fair deal with respect to my loyalty to the company. It was overall a great and simple process and experience.

KSimonson

Aug 2, 2016

We just purchased our second Honda CRV from Roush and am so pleased with out buying experience. Lori Strohofer did a great job making sure all our needs were met. She addressed some concerns we had about the vehicle we were interested in by having an associate test drive the car, then sending it to the service dept to make sure we were happy with our purchase. I have just recommended Roush, and Lori, to my brother in hopes that he will also have a positive buying experience.

marissanini

Aug 2, 2016

I just leased my second car through Roush! Chris Ticknor has been extremely helpful for both leases and made my experience as easy as possible. I even drove up from a different city to lease through him again. Thanks for all of your help!!

Ren W.

Aug 1, 2016

The team at Roush Honda are outstanding, no pressure just answered all my questions straight forward. This was the best car buying experience I've had in the last 20+ years, I was a diehard Toyota owner, no longer. I am happy to be Honda accord coupe owner now. Thank you to everyone from the minute I walked in and the day I drove out with my new Honda the experience was the excellent.

Andrea Benson

Jul 30, 2016

Ray Moore and the entire team were the best of the best. I felt and continue to feel they were happy they could help reduce my stress with a car I could trust. I trust their dealership more than I know how to express.

Heather Cason

Jul 29, 2016

My experience at Roush Honda was top-notch from the moment I walked in (even before that if you count when I called to schedule an appointment!). Everyone was very friendly and ready and willing to cater to my needs. I only had an hour for lunch and one of the first questions my sales consultant Shawn Risner asked me was "how much time do you have today?" That really meant a lot because as a busy working mom, I don't have a lot of time and had been putting off the car-buying process for that reason! He asked me what I hoped to accomplish during that hour's time and he made sure we were able to do just that, all while making sure that we kept an eye on the clock so I wasn't late getting back to work. After making the decision to purchase the vehicle, Shawn was able to work around my schedule and have the car ready for pick-up. My time with the finance department was also first class. Mike Dunlap was efficient and professional. It is so great to have a dealership I can count on and trust, so close to home. If you are considering other dealerships, STOP and come to Roush (and ask for Shawn!). You won't be disappointed.

Nora8379Hope

Jul 29, 2016

For months, in 2015, my husband had been visiting the Roush Honda and looking at vehicles, making notes and all that goes with choosing a vehicle. I was with him at most of those times. Finally, on December 30, 2015 we took that big step. Fred was well acquainted with Lee Cohen, for Lee had answered most of those previous questions. On December 30, 2015 we were introduced to Shawn Risner and completed the paper work, asked more questions, and drove away in our new 2016 Honda Odyssey. Shawn was very personable, and was just the right person to help us. We felt at home with this man, and he remains a friend to this day. Thanks, Shawn.Lee gave us a walk through of the Odyssey dash board - so much to learn. Very patient and a great person to do the final show-and-tell and to patiently answer all those prior questions.We appreciate both of these men and are so glad we have met them, so glad we made the purchase, and we are enjoying the ride.May God bless each of these men. God used them to bless our day - and our rides.

Hollindtaylor

Jul 27, 2016

Thank you! This is my 6th car from Roush and all my experiences have been amazing! Class act!! First rate service! I love my new crv!

jae.clineclan

Jul 27, 2016

We had to unexpectedly replace a car and started with Roush due to having a great experience there getting a certified pre-owned car. Our experience in working with their new car sales was not a letdown! Mark took time to listen to what we would like and never pressured us at anytime during the process. After checking out another Honda dealership to see their offer, we realized just how much better Roush was. The other dealership continued to try to push back on what we would like our payment to be. We then returned to Roush who gave us an offer below what we wanted our monthly payment to be and were helpful the entire time until we pulled off the lot. We will definitely return to Roush when we need to get another car.

Tom and Becky

Jul 26, 2016

This is a great dealership! From the friendly, honest salespeople to the great service department. We are so lucky to have this dealership so close to home. They give you the best deals, great value on trade-ins and they have so many cars to choose from.

waterguy

Jul 26, 2016

I recently set out to purchase a new vehicle and the Honda CRV was a model I was interested in. I made an appointment at Roush and ended up working with Lee. He was very knowledgeable and patient through the process as I was in no hurry to purchase and wanted to also research other manufacture's makes and models. It turns up I ended up deciding on the CRV because of not only the value but the way I was treated (mostly by Lee) and not pressured at all into purchasing. lastly, I was not very familiar with the leasing option and this was explained to me thoroughly, by both Lee and Rich. I would like to send out a top of the line recommendation to both Roush Honda and Lee.Jeff Feltz, Gahanna OH

Karen45

Jul 25, 2016

This was our 3rd purchase from Roush Honda and we will certainly continue to purchase cars from them. Our salesman was very personable and very knowledgable about the crv that we were purchasing. I have always found Roush Honda to be honest and dependable.

statprof98

Jul 25, 2016

Spyros Tabone demonstrated unerring professionalism. He was patient and courteous. He worked hard to find the car I wanted. I never felt any kind of pressure, and appreciated his laid back, easy going nature.

sdub29ty

Jul 23, 2016

Bought a new 2016 Odyssey. Dave offered us some unique financing options I hadn't considered previously, and most importantly, offered us an exceptionally good price on the vehicle. Even though Roush isn't the closest Honda dealer to me (I drive past two dealerships to get there), I will be making future Honda purchases at Roush.

Matt

Jul 22, 2016

This was my first brand new car buying experience. I have always bought used cars until now. The staff at Roush Honda was and is the reason I will buy my next car from them. They are very knowledgeable about their products. Plus, they are friendly, very efficient, and worked with me on getting the car that met my needs and the price range I was looking for.

Murphy

Jul 22, 2016

Overall, it was a great buying experience from start to finish. Richard Miller took a personal interest in what we were looking for. He is a definite asset to the Roush Honda Team. The entire Team was very personable. Thank you.

Dusman8

Jul 22, 2016

Had one of the best car buying experiences ever. Our salesman Richie Phillips was awesome. Very friendly and personable. Took into consideration all that we were looking for in a car. As a matter of fact everyone we came in contact with was very nice and friendly.

Nat

Jul 20, 2016

So in 2002, I bought my first Honda, a small civic coupe EX. It was an awesome experience mostly because of my salesman, Bill Seibert. But also because I absolutely loved my civic. It never had major issues and i took good care of it for 14 yrs and it looked like new. Until just 2 months ago, a deer totaled it! I was definitely not ready for a new car, as my little car ran like new! But I remember my awesome dealer from over a decade and went to see him about a new car. So knowledgeable and patient! But keeping my options open, I still looked around at other makes & models and other dealerships for the next 6 weeks! After all, I wanted another car that I was going to enjoy for another 10 + years, right?! But in those 6 weeks I dealt with pushy salesmen, guys who didn't know their cars, high pressure sales, impoliteness, etc. I even went to a dealer ( sold a different make) tell me that he personally drove a Honda! But nothing was calling out to me and i couldn't make up my mind. So finally I gave Bill Seibert a call back. He took the time to address my needs, answer my questions, talk about my price range, and put up with my indecisiveness. And tonight, I drove home in a new white civic exl!!! i am completely happy with my choice, the no-hassle price that I needed, and the service I received!! Thank you Bill! You know your cars and you know your clients. We will be back when the '03 Element needs replaced, and have passed your name on to all we know. A million thanks!

Scott Pachi

Jul 20, 2016

Have never purchased a new car before. I put off pulling the trigger on this because I am not comfortable dickering over prices with people who do this for a living. My experience at Roush Honda and with Spyros proved my apprehension wrong. I did not feel any heavy handed pressure and feel that I got a great vehicle at a fair price. I truly could not be happier and will recommend both this place and Spyros to anyone looking for a Honda.

Mary123

Jul 18, 2016

I am about to be a single mom of 4 little ones. Along with everything else going on, my old lease (with another manufacturer) was coming due, and I was referred to Honda after having a head time dealing with the other company. I dreaded going through the process of leasing another van! I entered Roush Toyota and was handled with the greatest care and respect. I appreciated being able to text the salesman Shaun the questions that I had, and how he responded instantly. Appreciated how much he and Karen in finance wanted to "make it work" for me. What I thought was going to be a headache turned out to be one of the easiest transitions!

tgabe

Jul 18, 2016

Lexy did a great job managing our experience from production through purchase and we were able to purchase a second vehicle as well which was a significant savings for our business

YfGan

Jul 17, 2016

This was a great purchase experience. I found this dealership on the Internet and quoted the price of new Honda accord. They have a fast respond and give me a fair price. The sales consultant was very professional.

Ann Riesbeck DiClemente

Jul 15, 2016

I received excellent customer service from Jim Hartsook at Roush Honda in all ways: expertise, friendliness, and fast service. I am a very happy customer!

Believr

Jul 13, 2016

This was the best vehicle purchase experience I've ever had. Chris Ticknor had the model I was looking for, made it possible to close the deal in a week, and was extremely knowledgeable and great to work with. Will Groves went out of his way to help me lower my payment after an initial round of load application execution by switching to another option at my request. Roush will be my source for new Hondas as long as I'm driving.

Bill L

Jul 13, 2016

We have been doing business with Roush for about 15 years. Never a complaint about anything, so we don't even visit other dealerships. Went in to see if the CR-V would work for us. Met Lexy Baker for the first time; Venko has retired. If things worked out we planned to buy within a week. Well, it worked out so well that we drove out with an EX-L within a few hours. We could not be more satisfied with Roush Honda and Lexy Baker.

Happy person

Jul 12, 2016

Wow things have really changed when purchasing a car. It's much easier and no stress. Spyros was professional and personable! I appreciate all your help.

Ocawright

Jul 11, 2016

My friend, who recommended Roush and Dave Holscher, was spot on. From our first meeting, through introducing my 94 year-old Mother to the product, Dave was patient, helpful, kind, a great listener, and seemed to know what we needed without being pushy or hard-sell. Mother and I were very pleased with everything about the experience, and are very happy with the vehicle we purchased. Thank you, Dave! And Thank You, Roush Honda! We've already recommended you to others, and will continue to do so.

joeplattenburg

Jul 10, 2016

I had a great experience at Roush. Mark made the process very easy and was knowledgeable about the different models and features we were interested in. I also really liked their 7 yr./100k mile service package. I would definitely recommend Roush to friends and family.

Ostrander

Jul 10, 2016

Thank you Ray and Tim for your service. It was a pleasure talking with you both. Our experience with Roush was a great one. I love my Honda pilot .

Kevin

Jul 9, 2016

I couldn't have been happier as a first-time new car shopper. Chris Ticknor in sales was such a nice guy. He worked with me as I tried to figure out the whole process, and I never felt pressured. The other salespeople that I interacted with were great, too. All of them seemed like no pressure, easy going people, which is what I'm looking for when I'm making a big decision like this. Will Groves in finance did a great job of explaining all my options. The car seems great and the process was easy, so I'm a happy shopper.

PLDietz

Jul 9, 2016

Met with Dave Holscher to request he keep a lookout for a used truck. Dave informed me about the advantages of the Honda Ridgeline compared to the other models I was considering. His in-depth knowledge of trucks and his understanding of my personal requirements for a truck enabled me to make an informed decision to look for a Ridgeline. Dave diligently informed me of Ridgelines that became available over a period of several months, comparatively high lighting which items on my "list of requirements" were fulfilled and unfulfilled. Thanks to Dave's diligence he found a Ridgeline for me that exceeded my expectations. Dave also personally sought to expedite the servicing and preparation of the vehicle so that I could take possession of the Ridgeline as soon as possible. Dave also went above and beyond the day of delivery to ensure I could get to the dealership, have me complete the necessary paperwork in an efficient manner (thanks to Christina for making the administrative process a pleasure), and introduce me to the men who did a wonderful job of preparing the Ridgeline for delivery. I am also very appreciative of the time and patience Dave provided me as he explained and demonstrated the many options and basic functions of my "new" used Ridgeline. Thank you Dave and Roush staff for a wonderful customer experience!

Honda R&D Employee

Jul 9, 2016

Linda and Will made my purchase very easy. Everything was ready when I arrived to sign papers and pick up my new Ridgeline. Would recommend them and your dealership to anyone. Thanks for everything.

Kelly Smith

Jul 6, 2016

Made an appt. w/ Shawn to discuss leasing a Civic. At our appt., we test drove one and Shawn educated us about the different models in the Civic line. After choosing the EX model, we discussed lease options, and Shawn informed us that the current incentive offers would be ending soon - good to know! We got just what we needed - a new car, monthly payments that fit our budget, no hassle, and quick turnaround! And Shawn even came in on his day off to help with the final paperwork and delivery of our new Civic EX - thanks Shawn! Look forward to working with you again.

hondarth

Jul 5, 2016

We've purchased 5 Hondas from Roush, the latest the 2012 CR-V. This is an easy dealer to praise; they are attentive to the customer needs, no pressure, good prices, and the service department is also exceptional! If you want a Honda in Columbus, this is the place to go.

Jscragg

Jul 4, 2016

They had the right car and matched my price. The service I received was good and it was nice and easy to trade in and get my new car.

scottpopa

Jul 2, 2016

The website is good. I was able to see the vehicle I thought I wanted was in stock and the color I wanted. I location is convenient. The hours of the service department are awesome! They wisely let me go do some other stuff for a few hours and when I came back the paperwork was ready for me. I've been the other dealers where it's taken many hours all at once. I was able to have lunch and still run errands on my Saturday. I did not trade in a vehicle so I can't speak to that. I also leased.

Abby Schmelzer

Jul 2, 2016

We bought a new Honda Pilot from Cameron Dean at Roush Honda and we were very happy and pleased with the customer service. He did an awesome job with helping us buy our new Pilot. We would recommend Roush Honda and Cameron Dean to anyone looking for a new car. We had looked many other places, and they made the whole process of buying a new car so easy for us. They really put the buyer first and think of what is best for them. Over all we feel they are the best Honda dealership to buy a Honda from.

HappyHondaOwners-30yrs

Jul 2, 2016

Turned in our 2013 lease early and drove home in a new 2016 Accord Sport. You guys made the experience so easy - we love the new silver color of this Accord, and I'm looking forward to another purchase with you real soon.

what do I need a screen name for?

Jul 2, 2016

My experience was excellent. My daughter bought a used car here as well and I took her recommendation and was not disappointed. Good folks and fair.

JohnEggenspiller

Jul 1, 2016

I went to Roush initially because of the Costco program. When I got there I could tell everything was first class all the way. Everyone was extremely friendly and went the extra mile to ensure that I not only had options, but that I was satisfied. At the end of the day, one other dealership offered to match their price, but it was the friendliness that brought me back. On top of all that, the Honfidence program offered by Roush is such a great value, and they throw it in for free! Great dealership!

Slimjim43232

Jun 30, 2016

I worked with Shawn on getting a brand new Honda Civic. From the first contact with Shawn, he was awesome. He kept me in the loop throughout the whole process and made me feel like a friend instead of a number. I will definitely go back when this lease is up!!

K123

Jun 29, 2016

Roush hinda was great to deal with in getting my new car! He knew exactly how to help and didn't give me any "sales" crap. One thing I am impressed with is, I didn't see the interior and color of car on the lot that I wanted and they were able to find it for me and have it at their shop in just a couple Days! My experience was great and I am very happy with the car I got and the price I am paying!

New car buyer

Jun 29, 2016

We have purchased our last 4 cars from Roush and Bill. He is thoughtful, knowledgeable, and helpful. Anyone looking for a Honda should go to Roush and ask for Bill.

Carla

Jun 29, 2016

Shawn Risner was a pleasure to work with in the purchase of our new CRV. He was courteous, professional and extremely knowledgeable. It was a pure joy to have him as our salesman. Roush Honda has ALWAYS exceeded our expectations in sales and service. We have owned several Hondas in the past and have had nothing but excellent service.

2112Jim

Jun 27, 2016

Lori Strohofer was great. Was very good about explaining everything clearly and made it a good experience. This was the second car I purchased from Roush (and Lori) and I will likely look there again when I'm ready for another.

Core

Jun 27, 2016

There was no hard push to buy a car. They helped me with my very first lease. He helped me understand everything about the car. Thanks Roush Honda

jwtolbert

Jun 27, 2016

The help received from Mr. Phillips in helping to make this sale seamless was a huge, great help! Thanks Richie, nice customer service and your explanation of the financing was very well done and greatly appreciated!

MH

Jun 26, 2016

We have purchased about 8 vehicles through this dealership since 2010. we started our experience with Casey who was very friendly and knowledgeable and even showed us cars in the rain. To this day he will always stop to greet us if he sees us in the showroom. We later were introduced to Chris Ticknor, whom we met one year at the Columbus Auto show and he has been our salesperson ever since. Chris has always helped when choosing a vehicle and we have never had a bad experience with him. Even when Chris has been out Jeff Hape has stepped in on a number of occasions and assisted as well. The entire team goes the extra mile and never pushy. We now know at least half the staff. Thanks Again to the team at Roush!

stacey

Jun 26, 2016

Spyros Tabone was our salesman. He is a no pressure salesman . We were able to get the payment we wanted. I would recommend Roush to everyone especially Spyros!

CHEN

Jun 25, 2016

This was my first time to visit Roush Honda, Lori and Kelsey were extremely friendly and patient, especially my language barrier. I would like to suggest my friend who from another country come to Roush Honda to buy their car.

Happy buyer

Jun 25, 2016

This was our first visit to Roush Honda. There was no pressure and Shawn was very helpful. We walked in at 10:00 AM and received our new car at 5:00 PM. Mike Dunlap handled the paperwork and was very helpful. They made the entire process enjoyable. I would highly recommend Roush and especially Shawn and Mike.

Pleased456

Jun 24, 2016

Everyone was very kind and helpful. No high pressure sales. The first dealership we went to would not look for the type and color of vehicle we wanted. Mr. Tabone assured us their locators would find us the exact one we wanted. And they followed through and had a driver bring our car in from a different dealership within a few days. Very thankful for our experience.

Linda Watson

Jun 23, 2016

This was our first visit to Roush Honda. We entered the showroom and Jim, the manager greeted us. We immediately told him that we were not buying, that we were there to see the new Ridgeline that had just arrived. He introduced us to Spyros Tabone. We also let Mr Tabone know that we were not there to buy but only wanted to look at the new Ridgeline. He was very nice and let us know that was fine and he would be glad to show the truck to us. From the moment we started looking he proceeded to show us all the features and answer all our questions just like we had come in to purchase a vehicle. He made us feel good about coming in to look at the new truck. We even mentioned that we did not want to keep him away from other customers. He smiled and said he wanted to keep working with us util all our questions were answered. He made us feel like he really wanted to talk to us. He was wonderful to work with. He even helped us determine whether the truck would fit into our garage. Both my husband and I were impressed with his willingness to talk to us and answer our questions even though we were not buying. He is one good sales person to deal with. To make a long story shorter.....We did buy the Ridgeline that day. We enjoyed our shopping experience working with Spyros. He covered more than we could think to ask about. Because he was so attentive to us and knowledgable about the Ridgeline we pursued the possible purchase without anyone pushing us. We were surprised that we ended the day purchasing a new truck Thanks to Spyros for his kindness in working with us. We appreciate all Mr. Tabone did to help us.

zlr

Jun 22, 2016

Jim and Richie made the process easy, informative and free of pressure. Both were quick to answer all questions and provided various financing options that made the process very smooth. Additionally, both were very personable and enjoyable to worth with.

hondabuyerdave

Jun 22, 2016

I have bought many cars from Roush Honda, a few used cars and recently 2 new cars and I have neverhad a bad experience!

Hari Subramoni

Jun 21, 2016

The thing that got me interested in visiting the dealership was the way Mr. Spyros Tabone talked with me over the phone initially. He seemed like a very friendly person willing to talk and work with me to get a good deal for the new car I was looking for. My belief was only reinforced when I met Mr. Tabone a couple of days later in person. While I was there, I also met his manager, Mr. Joe Glomski - an armed services veteran and Mr. Richard Broderick - who was taking care of the credit.While waiting for the result my credit application, we had some interesting conversations which I didn't expect to happen at a car dealership. The credit application process was extremely fast (under 15 minutes) and before I knew it, Mr. Broderick was back saying that my application was approved at a very good rate. When I called back the next day to discuss some details, I was pleasantly surprised to hear that I will be able to get an even better APR thanks to some policy changes the finance company was making.Finally, when we went to take delivery of the vehicle, Mr. Broderick was very kind to explain things to us clearly and even worked with us to fulfil a last minute change in the amount of the loan. Overall, I had a very positive experience at Roush thanks to Mr. Tabone, Mr. Broderick and Mr. Glomski and I would highly recommend them as well as Roush Honda for prospective car buyers.

kathystrawn

Jun 21, 2016

My sales rep, who I've used before, understood my budget and what I was looking for. He helped me find it and didn't try to up-sell me.

Dcb4449

Jun 19, 2016

Purchased 2014 crv low mileage had a trade in and very pleased with the entire transaction. The salesperson Dave Holscher covered everything I needed to know and took the time to show and explain everything. This is my third cr-v I have purchased here and will continue to be a repeat customer.

Judy/Larry

Jun 18, 2016

We were looking at new and used Pilots and Odysseys and drove to Delaware to look at a 2015 Pilot. The car was not cleaned up and the salesman didn't seem to know the features. We decided to look at new Pilots again. We looked for a dealer on the internet and drove to Roush Honda. We browsed around the lot and there was a good selection. We were deciding whether to drive back to Dayton or go inside when Spyros asked if we had any questions. He was very nice and informative. There was no pressure and we liked the professional atmosphere. We decided to purchase the 2016 Pilot EX-L. We enjoyed meeting Spyros and Richard Broderick, the delivery coordinator. We could have bought the same vehicle 10 miles from home but felt it was worth an 80 miles drive to do business with Spyros and the Roush dealership.

Traci Sturgill

Jun 18, 2016

Lee Cohen was wonderful to deal with . He listened to our wants and made sure we got.exactly what we wanted. He also has fo)owed up andade sure we are satisfied (which we are). You have a customer for life. We have already been referring people to Lee and your dealership. THANK YOU !!

Cindy

Jun 16, 2016

I just leased my second Honda from Roush and received the same outstanding service both times. Josh Wiswell is just the nicest guy. He is friendly, kind, responsive and takes his time, so you won't ever feel rushed or pressured. Will Groves is also a pleasure to work with - kind and patient and thorough. I will definitely be back for my third Honda and highly recommend Roush Honda to everyone.

Lamorris50

Jun 13, 2016

It was a pleasure. Dave (I don't remember his last name) introduced me to Ray. Ray explained all of the new features , since my 2008 had very few of the newest features out. The service will be convenient for me, which is a big reason I walked into the dealership to begin with. Ray is a great person to have. I never felt pressured.

lovemycrv

Jun 12, 2016

Everyone I worked with at the dealership was very customer service oriented and very professional. I purchased a car from Josh Wiswell previously. Due to his excellent customer service I purchased my new car from him.

Maggie2016

Jun 12, 2016

Had the pleasure of buying a 2016 Honda Fit at Roush Honda, Richard the salesman who helped me was very knowledgeable about Honda, explained everything in detail about my new car. Other associates who worked at Roush Honda made me feel good, offering something to drink, asking if I needed anything. Karen the finance officer explained everything so I understood what I was signing.All in all it was a good experience and I would suggest Roush Honda if you are looking for a new car.

OhioJoe1962

Jun 12, 2016

Made an appointment with Lexy while we had our Pilot in for routine service. Right of the bat, we threw her a curve ball by changing what we wanted to look at. She took it and ran with it and still got us a great deal. I particularly like the amount of attention she paid to my wife, even when it was clear that the car was for me,

Rohit Mangal

Jun 12, 2016

We knew we wanted Honda CRV and it was just the matter of exploring the best dealership for best price and buying experience. Spyros Tabone was very responsive and helped getting answers to all our questions as quickly as possible. I had a great buying experience at Roush Honda and I definitely recommend Roush Honda as the best Honda dealership in Columbus OHIO

Joe

Jun 10, 2016

Jeff Hape was very accommodating and easy to work with. I would recommend Jeff and Roush Honda to everyone. This is our 6th car from Roush Honda and I plan to return.

Satisfied 123

Jun 10, 2016

Great dealership I started this process online the concierge got back to me very quickly hook me up with the salesman who was wonderful met all my needs went over the car with me spending a lot of time with me.Gave me some great advice and was a great individual.

Elmer1234

Jun 10, 2016

This was my third experience buying a car from Roush Honda. This time I traded my 2013 CRV in for a 2016 CRV-Touring. The differences in the two cars was very thoroughly explained to me. I was able to pick out the car I wanted with all the added features that I like on a car. Staff was very accommodating,courteous and knowledgeable. Once again another excellent experience with purchasing a automobile!

Bingram

Jun 9, 2016

My parents have gotten their past 8 cars from this dealership and keep going back because of the great experience they have with David. My parents took me when I was in a tough spot and David helped me out. It does pay to keep loyal customers and everyone was extremely friendly. I would go back.

kurtwolfe29

Jun 9, 2016

Got exactly what I needed in a timely manner and for an affordable price. Staff were very pleasant and were an excellent resource for all my questions.

Louis Childers

Jun 7, 2016

Roush Honda services what they sell which is you. This is about the fourth transaction I have completed with them. When you can get your car serviced up until midnight that is best in class service.

Michael

Jun 7, 2016

If you are looking for a Honda: do some research on what you looking for, go to Roush then ask for Lori. My experience: you're in, quickly you're out (with an awesome vehicle) and then you are happy. BAM. To easy

denaromo529

Jun 7, 2016

I always use Roush and I tell my friends when they worry about financing. I have bought 3 cars from Roush. All cars are excellent and financing was spectacular, even for my daughter's first car.

Gray71

Jun 7, 2016

Great experience. Josh keep in contact after I purchased my 2014 CRV and did a good job in helping me purchase my new 2016 vehicle. He explained detail on new car after purchase and followed up with e-mail.

Anna O. Soter

Jun 6, 2016

when I knew I was returning to the US after a year's absence, I contacted buddy Rich (Broderick) and let him know I was interested in a gently used, low milage, used 2014 Honda Civic. Rich connected me to Dave (Holscher), who has been phenomenal in enabling me to preview the 2014 Honda Civic that I first spotted online while still in Australia. From first contact onwards, he upheld my belief that Roush Honda is a company that truly cares about its customers and products and will deliver on promises until a buyer is satisfied. Christina Baird made the purchasing of the car I settled on, a smooth process. This is my third Honda...I am wedded for life to the vehicle and this company.. I also can't speak too highly of Roush's commitment to continued support and services. More than any other car dealership I've ever had interaction with (in the US and elsewhere), Roush consistently delivers superb products, service and expertise. I LOVE Roush - what else can i say??

hondacivic2016

Jun 6, 2016

I bought my first car from Roush Honda (Leigh Daniels) back in 2002. I bought my second one from Leigh in 2004. How surprised was I to find that in 2016, upon returning to the dealership to find Leigh still there an about to retire after 18 years! Wow, talk about really exemplifying a quality organization. How an organization treats their employees speaks volumes of how they will treat their customers. Their culture supersedes all the hype. This time, I had the opportunity to work with Spyros Tabone. He was just an helpful as Leigh was all those years ago. There was no pressure and he gave us his undivided attention which was not was I can say for another Honda Dealer (John Hinderer) where the salesman actually passed us off to a junior staffer so he could help others. A third dealer refused to find us what we wanted telling us we had to take what was on the lot. Roush comes out on top every time - I should have known. I could have saved a lot of time; however, I had to do my due diligence. Stay away from those other dealers - Roush will get you what you want, at a fair price and provide excellent service.

Larry64

Jun 6, 2016

Richies was so personable, honest and forthright. He was willing to deal, but we decided to buy a new car using the Costco discount. Still, he was friendly and helpful.

aj211191

Jun 3, 2016

Got a Honda CRV EX AWD 2016. I chose Roush because they offered me the minimum price online and successfully negotiated a price that was better than every other dealer in Ohio. Upon going there, I was greeted well by sales agent Josie and she gave me an exhaustive understanding of all the features and options in the car. She is a friendly person.

Elaine

Jun 1, 2016

About two months ago, I plan to buy the same car I just got from here. But they didn't agree on the price I offered. Okay, two months later, I finally got the car with the same price. So, eventually it is good. Maybe it is because I didn't meet Linda two months ago. Linda is great! good experience with her! very specific explanation for the car with new tech.

anne408

May 31, 2016

I recently leased a new Honda Civic from Roush Honda. The process could not have been easier for us. Everyone I spoke to was incredibly personable and easy-going, making car-buying much more enjoyable than it has been for us in the past. Spyros Tabone was extremely helpful, friendly, and professional, and I would recommend to anyone looking to purchase a car to speak with him at Roush. I had a great experience here and I will definitely be coming back to Roush in the future.

Tzacker23

May 31, 2016

I bought a brand new 2016 Honda CR-V and i could have asked for a better group of people I worked with. Chris Ticknor was my salesman. When i explained to him I wanted to move quickly and work retail so we had a very small time window to do everything he was right on it. He even tried to come across town to take my old car for appraisal. I was in amazement that he would be willing to do that! I came to him a year prior and things just didnt line up on my side of the deal but I didn't forget who I worked with since he made it memorable. Now to really make it an awesome experience, Karen in finance was absolutely phenomenal as well. She did not pressure anything and made it very clear if i needed anything to call her. I did end up having to change some financing and she was right on it! She came all the way across town to bring the me paperwork on her own time while I was at work to sign. I would not pick any other dealership! I have also had my previous car serviced several times and drive 45 minutes to them. The entire staff is amazing from service and now to my most recent in sales. Massive kudos, guys! Another amazing experience from Roush Honda in the books

sbodd1

May 31, 2016

I was completely surprised about my experience at Roush. I live in the community that is home to Roush and had heard great things about the company. That was not my experience in buying a used car from the used car dealership. The experience relates to my sales person, Vince. He was not good at all!!! He was cold and very distant. I think he was upset because I wanted scratches that were in the window fixed!! There was a scratch in 2 windows and he thought I should just be okay with it. I was willing to walk away from the deal if they were not going to fix them. I was okay with that and he acted like it was impossible to fox them and this is after he acted like they did not even exist. I mentioned them to him like 5 different times and he still acted like he did not see them until I went there send showed them to him. I left the dealership and went home stating I was not interested. He let me leave the lot, an approved buyer, he let leave the lot. Then called me later to say he talked to his manager. He should have talked to his manager before I left!!! He was ridiculous at that point and way too emotionally involved. I was adamant at that point that I wanted the glass replaced!! This guy was a joke and I would NEVER recommend him to anyone!! The manager was fine and the finance guy was fine, but this sales person was horrible!!!! I cannot believe Rough is okay with his behavior. I service customers everyday and I would NEVER let an approved buyer leave my place of business without doing everything possible to seal the deal. Shameful experience!!!

fran1234

May 30, 2016

I bought a new Honda Civic from Roush. Shawn Risner was professional, patient and kind throughout. Unlike my experience at other dealers, I did not feel pressured, and that was one of the biggest reasons I bought from Roush. Everyone--the receptionists, sales people, and finance people--were extremely pleasant and professional. Shawn took a lot of time with me, and I feel like he and John Newton treated me very fairly. This was the best car-buying experience I've ever had.

darryl

May 29, 2016

Richie was very professional and worked hard to get me the money for my car. Great Sales person. He made sure I was taking care that. I didn't get the money I wanted but Richie was great

Matt1234

May 29, 2016

This is the third new vehicle I have bought from Roush Honda. I was very impressed with the time Spyros took with me to determine which Honda I wanted to buy. He gave me all the options and worked with me through the decision making process. His knowledge of Honda was far greater than the salesman I talked to at a different dealer. I will be a customer of Roush for life.

Emilydow

May 27, 2016

I have been with Roush Honda for 10 years now and I have never had a bad experience. They are always friendly, they listen to what I want, and the service center is great.

Kimbol Stroud

May 26, 2016

Josh Wiswell gave me provided 5 star service at Roush Honda. I traded in two cars on a new Pilot, each with an e-title, which was a complicated process with a great deal of paperwork. Josh had the new Pilot ready for action even before I arrived that day. Great job, Josh. And many thanks to the Roush team!

Dc

May 24, 2016

My husband and I are still taken back about our experience on May 21, 2016 as it was so different compared to the last 20 years dealing with the dynamics of the car buying experience. We dread it every time, yet our experience on May 21, 2016 with Shawn Risner at Roush Honda has changed our perspective. We know in the future we will be contacting Shawn Risner for our car buying needs. Shawn Risner stood out in the following ways:- He demonstrated a no pressure attitude during the entire process. He respected where we were at and discussed with us the best options to meet our goals.- He was transparent and honest.- He was professional, yet had a great sense of humor.- He was patient with all of our questions. ( My husband asked a lot of questions.)- His interaction with his co-worker was extraordinary as he told one of his co-workers who was getting keys, I appreciate you. - Lastly, we believe he is not your typical car salesman. He is not focus on the sale as he is focus on making sure we were comfortable and confident with our choice. He reminded us I focus on the both of you because this is a big purchase for you both. Wow!!! This perspective and attitude was maintained during the entire process- which illustrates integrity. I cant say enough about Shawn Risner and the above does not do justice in what your experience will be. We drove one hour to work with him because from his first interaction till the last we knew we were in good hands as our feelings, goals and needs were always #1. We appreciate you taking the time to read this.

2Cars!

May 23, 2016

I purchased 2 cars in the same day! Both the salesmen were great! Easy to work with and not pushy at all. I've worked with Josh in the past, and will continue to work with him in the future. Great job guys!

Andrew9364829

May 23, 2016

Enjoyed my experience at Roush very much. All very professional, knowledgeable and kind throughout. Lee, John and Joe G worked with me. Will recommend to all family/friends looking for a Honda.

a_best_guy

May 23, 2016

We considered replacing our 2012 Odyssey with a 2016 Odyssey.. We met with Lee Cohen at Roush Honda who made sure he understood our needs, and why we were considering a new vehicle. As a prior Odyssey owner, Lee took the perfect amount of time showing us what we needed to know about the vehicle updates and options. It was clear that he knew all the details about the vehicle, and he would share as much as we needed to help with the decision. Lee was professional, respectful, pleasant and honest. All the things you expect to get from a salesperson but seldom come across. The experience throughout the buying process until I drove home the new car was smooth and timely and left us satisfied we made the right decision. I would recommend Roush and Lee Cohen to anyone shopping for a new Honda.

blee2016

May 23, 2016

Because we're in the 10-15 year club for keeping every car we buy, our process for choosing a new car takes months of research, test drives and patience. Lots of dealerships respect that in theory but not so much in practice, bombarding us with lots of passive aggressive "hey, if you don't like it, you can always trade it in two years!", "there will never be another deal like this, if I were you, I'd jump on it now!", and sales people that are suddenly not available on subsequent visits (but the new kid they just hired last week will be free shortly if you don't mind sitting over there and waiting... waiting... waiting...).To replace our 12 year old Accord, we were looking at VW Jettas and Passats, Subaru Legacy sedans, and Honda Accords. We met Cameron Dean early in our Honda process and were delighted every step of the way with him. He was pleasant to spend time with, forthcoming, knowledgeable, and never telegraphed even the slightest impatience, frustration or inner eye roll. On top of that, our comprehensive experience with the upper mid-range of dealerships in the Columbus area makes us completely comfortable stating that Roush's facility and customer lounge area are the best.All around top notch experience! (And yes, we love our 2016 Accord!)

Parisnyc3

May 23, 2016

When making the commitment to buy a new car, I decided to give Roush Honda a try. I had family members and friends say great things about this particular dealership. It was the best experience I've ever had when purchasing a car.My Salesman, Richie Phillips, made the whole car buying experience as easy as possible. He was able to help me get a lot of the necessary paperwork done online or over the phone. The one time I physically went to the dealership, I did a test drive then bought the car.Here's where I was most impressed. I was orginallly looking for a Civic but after a few conversations with Richie he presented me with a different car he felt would suit my needs better. In our conversations, he picked up on the fact that I'm in my car a lot for work and decided to show me an Accord. I loved it! Richie thought since I was in the car most of my day I could use the extra room. He was right and I'm glad he's very good at his job! I can't forget to mention Christina Baird. She is so sweet and lovely. She's a great addition to the Roush family. Thank you both Richie and Christina! I'm still gushing about my experience because of you guys.

retired usaf

May 23, 2016

It took a couple of meeting to select my car and what equipment I wanted, everyone was patient with me, I was treated with respect.

soseisarpong

May 23, 2016

We had the opportunity to work with Spyros Tabone; and I must say, working with him made the car buying experience very easy.He is someone I am more than willing to recommend.

Carol

May 22, 2016

Time to trade in my 2007 Honda Civic with 200,000 miles. She was a awesome car... hate to retire her, but its time. I wanted to check out the new 2016 Honda Civic, how awesome is it.... beautiful.Meet Spyros, what a wonderful man. Did not pressure me into something I did not want. Asked me what my needs are and he found me the prefect car. So painless! He hasn't been with Roush long, but he did know his job! High-five Spyros! If you are considering a new car Roush is the place, and Spyros is the man to ask for...

dasl1951

May 22, 2016

Roush made the car buying experience painless. All of the people who work there are friendly and concerned that you walk away happy. We did. We now have a new Honda! We definitely recommend this dealership and will be back.

tylerjameschrestoff

May 21, 2016

I have been looking for a car for a little over a month now as my old 1998 Civic is at its end. Called Roush yesterday morning and Reggie was there to take the call early. He was initially polite over the phone, I told him for what I was looking, filled out a pre-approval application on the Roush website, and within a few hours Reggie had found a car that fit all of my needs and more.If you're looking for a used car, I can confidently recommend Roush and Reggie Philips.

Fergs

May 20, 2016

We appreciate the time that Shawn Risner spent with us after we had purchased a new Accord. We had kept our previous Accord for many years, so there was a lot to learn about the new car.

buckeyedav

May 18, 2016

Fantastic deal!!! This is the third car I have leased from Roush Honda. They are a employee owned business like the company I work for. I got the CRV with all of the options I wanted.

Schneimh

May 18, 2016

This is my third lease with Roush Honda and it was a great experience as always. Jeff Hape was extremely helpful and made the experience fast and easy for me. I always know I am in good hands when I work with Roush and can trust them. I am really enjoying my new Honda Civic!

Lee A Ruess

May 17, 2016

Wanted to thank Spyros Tabone for his great help with leasing my 5th Odsessy! He made the process smooth and I really appreciated his hard work to get me a great deal!

BarryV

May 17, 2016

I highly recommend Roush to everybody I can. Jeff Hape in new cars sales was absolutely fantastic! I've been a customer at Roush since 2001, 4 vehicles and counting... While online shopping for a new vehicle, I found a car I loved through various websites, but not at Roush... I still stopped by Roush Used Cars first, as I've always had fantastic luck there. I found a car I was interested in, but still was in love with the online car. While test driving the car in used cars, my Mom stopped over in the new car sales to see Jeff (who sold her a car last year) and by the time I got back they had a new car lined up for me to check out. While I wasn't completely sold on that car, Jeff's friendly attitude made me forget completely about the original car that I wanted from another dealership.. and while I wasn't sure exactly what I wanted yet, I knew that I wanted it to be from Roush! We dug in, found the perfect car and I was driving it home in no time! I'm proud to be a part of the Roush family! Keep it up guys!

CR-V Fan

May 16, 2016

My recent experience in purchasing a 2014 Honda CR-V was a pleasant and productive one. Test driving a couple of used CR-V's during my first visit, I indicated to Jim Hartsook my preferences for model years, interior features, and odometer readings. Within a couple of days, Jim called to say that a CR-V meeting all of those specifications had just come in. He invited me to stop by for a test drive - and that is all that it took for me to find at a good price a vehicle that will serve me well for many years.

Roush4Ever!

May 16, 2016

I can't say enough about the quality, efficiency, and helpfulness of all staff members at Roush. Highly recommended! Lexy Baker was wonderful working through some unique circumstances for us and went out of her way to orient us to our new vehicles.

Sam123

May 15, 2016

Second car bought from Roush and I am very satisfied. Richard Miller was my dealer and made me feel very comfortable. He didn't pressure me into buying anything and was there if I had any questions. I was looking at a white civic and REALLY wanted black interior and Richard called to tell me they had a car being transported to them that had black interior so I got exactly what I wanted. Thanks Richard!!

CKeller

May 15, 2016

First car purchased form Roush and experience was great. First car we looked at was sold before we could make and offer. However Richie continued to look for other options and a few days later we had the one we were looking for. Sales process was easy, no pressure and very professional.Loan process was also very easy, and Christina had everything waiting for us when we arrived to purchase. Total time was less than 1 hr.

Chuck and Gale L.

May 14, 2016

We looked at a few other dealerships and was not treated as well as we were at Roush Honda. We felt like they were interested in us and not just making money off of us. I will and already have told people about our experience that we had with Richard Miller and his continued offer of help in learning all about the new Odyssey that we purchased. Also it was important to us not to be pressured into something we didn't want and that never happened with Richard. We will be return customers for sure.

jimmyt38

May 14, 2016

Third car purchased at Roush since 1997 (Hondas run forever) and very please every time. Richie Phillips was a pleasure to work with. Great selection, price and people. And their service department is excellent as well.I love Hondas and I love Roush - why go anywhere else? Employee owned seems to work for them.

DanS

May 13, 2016

When I walked in I had no idea what kind of car I wanted but when I started talking to the salesmen they helped me through finding a car. I wanted something with great gas mileage and they showed me the Hybrid which fit me perfect. Getting all the paper work done was easy and quick. Overall they helped me find a good used car and get it done quickly.

Jason Gray

May 13, 2016

Even with less than perfect credit, Tim Senek helped me find financing for a Honda certified used vehicle. Brooke Diedrich found me a beautiful 2013 Honda Civic with barely any miles on it at all! She even spent the time teaching me how to set up my Bluetooth devices and showed me some of the other features that I was unaware of. Overall, a great, positive experience and I would recommend anyone looking for a great car with excellent service. A far superior experience from the last time I bought a new vehicle at Germain Ford. I will definitely be back next time I am in the market for a new or used vehicle!

2Bellasmommy

May 11, 2016

In short, a 16 year old new driver needs a reliable vehicle that is also safe with great has mileage. We knew we would look at Honda first but could not believe the ease and quickness of our purchase. First visit, we got a great deal with no money down. That sealed the deal to buy with Honda over others. Bottom line prices were given for her Honda Civic on day two. On Day 3, we drove it home. To top all that about the car, our salesman Spiros was a joy to work with. I genuinely believe that he cared about our happiness over his own personal gain. This will make me buy any future Cars from him and Roush!! Kudos for great customer service and salesmanship!! My daughter will be happy for many years to come.

mhutson5

May 11, 2016

Your salesman, Spyros Tabone, did an excellent job selling us the Odyssey Elite. He was very patient with us. He taught us a lot about the car and if he didn't know, he would ask someone who did. I would recommend him to anyone who is in the market for a new car. Will Groves was also very helpful because he has an Odyssey and told us some of his experiences with the van.Everyone we talked to at the dealership was very helpful and kind.Regards,Mickey & Drew Hutson

MJM1

May 11, 2016

I was in the market for a new car and had done some research online. I submitted my preference late one evening. I had pretty much identified that I wanted a Honda CRV Touring edition. Josh called me first thing in the morning, had already checked inventory and knew that he had in stock exactly what I had requested. We set a time to meet that afternoon, and in a couple hours, I was out the door with my new CRV. Will Groves handled my paperwork smoothly and efficiently. Will helped me with my protection options, and never once tried to oversell anything. My interest rate was 1.9% over a four year loan, and I was very pleased. I thought Josh and Will did a great job together. The fact that this is an employee-owned dealership was re-enforced by how smoothly everything went from this buyer's perspective. I will certainly recommend Roush Honda! Mark.

Trudy

May 11, 2016

I just purchased a new 2016 Honda CRV from Roush Honda and found the staff very helpful and friendly. They fully answered all my questions and made this my best car-buying experience ever. I would definitely recommend Roush Honda to anyone looking for a new car.

abeas2525

May 9, 2016

Buying a car can be very stressful but not a Roush. Staff was extremely friendly and was able to get a great price on my 2016 Honda Pilot. I have bought my last 5 cars from Roush and plan on buying my next 5 from Roush.

chris

May 9, 2016

Professional friendly, easy way to buy a car. Lexy was very helpful and made the process very smooth. The car pickup process was smooth and the review of how the technology works was very helpful.

rhopkins8

May 8, 2016

Chris Ticknor and Karen Matthews at Roush - they were both very patient and helpful. Chris explained the features of our CRV and was able to work a great deal for us!

James F Gorman

May 7, 2016

I was looking for a reliable and short-term car at a certain price. Ray Moore found three or four that fit and let me choose. He was low-key and honest, got the price down a bit, close to where I wanted, then showed me why the car was priced as such. Once I made the choice, the rest was easy as Roush is great with handling all the details. In quickly, out quickly. Drove my 99 Accord around country roads this morning looking for a breakfast price with the other love love of my life. Thanks, Ray Moore.

Christina Duong

May 6, 2016

Highly recommend taking a look around online or going in. Super friendly, professional, not-pushy, and awesome! Vince took great care of me! See Vince!

David Chen

May 6, 2016

Sorry I have to say dealers are not perfect people like we are not perfect either. There are more bad dealers out there than good ones. So good ones are especially precious to find as you can imagine.My wife totaled my 2013 Honda Civic purchased from Josh and Casey completely at the other driver's fault. I felt my previously owned Honda Civic was good quality as it seemed to be able to protect the driver during the impact. So I went back to Josh for another Honda, 2016 Honda Odyssey. Josh Wiswell (Sales Consultant) still works for Roush after three years of my initial visit. I initiated an offer by email as I knew him before with an offer number that is meaningful and lucky to me (like 7 in most western culture and 8 to Chinese people etc). I also thought it was an acceptable price and very quickly Josh accepted it before I even went there. The quoting process was smooth.The test drive was also good experience with the help from both Josh and Spyros Tabone (Sales Consultant). Casey was there saying Hi. Over 50% of my friends own at least one Honda including my boss, my coworkers many other friends. Given my experience, I would love to recommend Roush because of Josh to all my friends who is looking for a new Honda.

2016 accord

May 5, 2016

Dealt with 2 professional Roush staff. Casey Brindley and Dave McCamon. Called in for a figure on a 2016 EX-L Accord and Casey priced it competitively and we finished up the deal with Dave. Our first purchase with Roush but our 6th. Honda since 1983. The dealer we have purchased from before just chose not to be competitive. Looking forward to our relationship with Roush.

GrumpyOldMan

May 5, 2016

The entire dealership is low pressure and just want to help answer any questions you have. Spyros was an absolute joy to work with. Went above and beyond in all aspects. Great personality and sense of humor as well.

ennewman

May 4, 2016

As a first time car buyer I was pretty overwhelmed with the whole experience. I was pleasantly surprised as to how seamless Shawn Risner made the experience. He was very professional and kind, and I would buy another Honda from him tomorrow if I could. To any, and all, if you are looking at a new Honda please visit Roush and ask for Shawn. He was great!

hdreyer

May 4, 2016

Almost two years after our last purchase at Roush Honda, we just bought a new 2016 Honda CR-V EX-L, this time leveraging the Costco Auto Buying program (which we highly recommend). Once again, we have nothing but good to say, from the value of the deal (this time also involving a trade-in, which was given a very fair value), to the integrity, customer-centric attention, knowledge, and lack of pressure of the people we worked with (primary salesperson Linda Barba, assisted by Deanna Thompson, and delivery coordinator Mike Dunlap), to the smoothness and efficiency of the entire buying and delivery process. Having bought cars at many other places in the Columbus area over the years (including in the same timeframe as these two Roush Honda experiences in the last two years), we believe Roush stands head and shoulders above other places and can serve as a model for how to treat and please customers. And 11 years of outstanding service experience at Roush only adds to this. It's why we keep coming back to Roush and Hondas, even when we're tempted by other makes and models.

JGscot

May 4, 2016

We have been buying cars from Roush (and Bill Seibert) for over 20 years and would not purchase another brand (Honda) or from another dealership. The process of buying the car has been uncomplicated and fair. After the purchase, the service and the "Honfidence" policy of including loaner cars when our car was in for service, has allowed us to be a one car family. Roush Honda is the only place for us.

Sal Gligora

May 3, 2016

A great company to deal with. Honest, no pressure, professional, and friendly. I worked with Lexy, who was a delight and extremely helpful. Hard to find a better dealership.

Charles Ryan Staley

May 3, 2016

I was looking for a new 2016 Honda Civic to lease and literally with zero hassle accomplished this with about 2 hours of total work. Shawn was amazing and thorough, and respectful. Financing took about 20 minutes and was completed. I would recommend nowhere else for such an endeavor.

Happy Customer

May 2, 2016

This is the third vehicle we've bought from Roush. We enjoy their friendly, honest and no-pressure approach. This time was no different. Shawn Risner was wonderful to work with. He worked with us on the price, thoroughly explained our new vehicle to us and stayed late to make sure we were able to take the vehicle home that evening. We would definitely recommend Shawn to others in the market for a new Honda. And we are very pleased with our purchase as well.

Tyvychy

May 2, 2016

I've owned four Honda's but never dealt with Roush until I needed service. I decided since their service was outstanding that I would buy my next vehicle from them. I recently bought a new Civic & I was overly satisfied with the entire process from start to finish. The sales & finance person were very professional & friendly to say the least. I will always own a Honda & always deal with Roush..."because they're dealing" lol

ucdprince

May 2, 2016

I knew the exact vehicle down to the color I wanted to look at when I came in. Shawn quickly set me up with a test drive and was very accommodating to my 1.5 year old that had to tag along. I had done my homework on the Odyssey and thought I had a pretty good idea of what it had to offer. Shawn surprised me as he went over the vehicle with an extensive knowledge of the model I wanted and its features. He told me about things that I didn't find in any of my research. The best part of the experience was how comfortable he made my wife feel about the purchase we were about ready to make. We left the dealership headed over to Toyota (which is what we have always bought in the past) knowing that I would be coming back to buy the Odyssey. Joe made sure that we left happy with our new Odyssey. He did everything that he could to give us the best deal possible. He is a former Marine and is military friendly. I left with a great deal of respect for both men. I highly recommend that you go to Roush Honda and work with Shawn and Joe. You won't be disappointed.

Older Guy

May 1, 2016

Mr. Spyros Tabone respectfully approached me as soon as I entered the dealership. He was polite,pleasant, and very knowledgeable about his product. He delivered everything he promised withouthesitation and was straightforward during our negotiations. The company went out of town tosecure the particular automobile that I wanted and had it ready for delivery the next day. It wasspotless inside and out and , needless to say, I was quite pleased. Thanks to all involved for a mostpositive buying experience.

Frank423

Apr 29, 2016

My wife, daughter and I knew the moment Spyros introduced himself to us we wouldn't be leaving without buying a new car. He was very personable, professional and extremely knowledgeable about the product. Not only did he educate my family on what was soon to be our new car, he shared a lot about himself and his lovely wife. Spyros, along with all the other smiling sales associates at Roush, made a stressful financial purchase seem more like a financial win! I've been in touch with Spyros since our purchase. Our conversations have been both business and friendly related. When I go back to Roush in a few months to buy a second car, I will look forward to seeing my family's newest friend, Spyros, and driving home another outstanding Honda!

Lindsey324

Apr 28, 2016

Shaun is amazing. We had been to a few other dealerships in town and couldn't decide on what we really wanted. Shaun helped us get into the car that was best for our family. I would recommend him to everyone. Roush is great dealership to do business with. They now have two more lifelong customers.

NavajoRugFan

Apr 28, 2016

I expressed an interest in a used Civic listed on the website and Richie Phillips was the first person to contact me. I have been a Roushonda customer for over 25 years but this is my first dealing with the used car department. Richie was very cool to work with and had me in the car for a test drive soon after I arrived at the dealership. He was very willing to package a great deal on a low mileage used Civic LX. He was pleasant throughout the process from test drive to sealing the deal. He even set up and connected my cell phone with the Bluetooth system. Ask for Richie, you won't be disappointed!

kylefishburn

Apr 27, 2016

This was our 2nd Odyssey we bought from Roush. I couldn't be any happier with how smooth everything went. I would recommend to everyone!!

megan

Apr 27, 2016

This was the third Honda dealership I had visited to look at a new 2016 Civic and it was by for the best dealership in central Ohio. Both Josh and Will were great to work with and made my first car buying experience painless. I highly recommend Josh, Will and Roush Honda to anyone in central Ohio.

Katy

Apr 26, 2016

I came in right at 9AM opening.... there were a two folks trying to figure out the door locks... anyway, I got in and was wondering around looking at all these folks not paying any attention to me, UNTIL!!! Steve Tarbutton walked up to me and asked if he could help. YES, someone had noticed me. So I told him my story and that I was interested in seeing a 2013 Honda Pre-cert CRV LX and was it still on the lot as I wanted to take it for a test drive. We found it, and he handed me the keys... well, I said, aren't you coming with me? Steve said if you want. Well, yes, because I wanted him to tell me why I should buy this car. And he did good, bad, and previously owned and what the Honda pre-certified meant. I was sold. Not only on the car but the salesman too. Steve never left my side although he had other plans that afternoon, he rescheduled to make sure every aspect of my experienced was perfect. I couldn't be more happy.

Alan Miracle

Apr 26, 2016

My wife left our Honda Odyssey overnight at Rousch for scheduled maintenance and brake service. While at the shop, her vehicle was involved in an incident. We received a call the next morning from the service center representative explaining what had happened and ensuring us that the Roush team would make things good as new. Not only did the Roush body shop repair the van to our satisfaction, the service team went the extra mile and waved the balance of our original maintenance charges.Truly EXCEPTIONAL service!

ncu001

Apr 24, 2016

Matthew was very patient with me, and guided me through the process. He worked very hard to help keep the cost within my desired range.

HappyCivicOwner

Apr 22, 2016

The sales staff were exceptional, facility was really nice, the inventory is huge, and the price we paid for our civic was icing on the on the cake.Thanks for everything,

Murphy57

Apr 19, 2016

This is the third poor experience with service at Roush Honda. I wouldn't have gone back there this time but it was for the airbag recall. They are partnering with Hertz for loaner cars for the cars recalled & unsafe to drive due to faulty airbag. They car they supplied us with was filthy inside (severely stained seats, grime covered steering wheel, etc) and after we got it home discovered it had two bald tires! Called Roush & was informed I needed to deal with Hertz, called Hertz and it goes to voice mail. Waited 2 hours and same thing happened. Called several more times that day with no answer! Went back to calling Roush, asked for Service Manager & as routed to voicemail. Used to prompt provided to transfer out & it hung up! Again this occurred twice. Called directly to service department and asks for Mgr, put on hold & they the call hung up! What! Finally got ahold of Zack in service & he took the initiative to go to another level at Hertz of me. Hoping to resolve today. No more service at Roush.

Westerville Professional

Apr 19, 2016

Visited their service department to get help with an air conditioning problem; their representative gave me an exhorbitant quote and said he could give me an appointment in a week and a half. I searched online for a non-dealer repair shop and had it resolved in an hour.

Al's New Car

Apr 16, 2016

I purchased a 2016 CR-V from Lee Cohen last week. This was the third vehicle I've purchased at Roush since 1991. I have always had a positive experience dealing with the staff at Roush, and this purchase was no exception. From start to finish, Lee and his manager John Newton were a real pleasure to work with. Lee kept me informed every step of the way as to the status of the CR-V, which was being built in Canada. When it arrived, Lee was very conscientious is explaining all the intricacies of the electronics of this model, something which was new to me and my wife. My previous 2005 CR-V had none to speak of. He has checked in numerous times since the purchase to see how things were going. I would highly recommend to anyone in the market for a new car to contact Lee. Thanks so much to the entire staff of Roush for your continuing commitment to excellence - from Reception to Sales and Finance to Service!

Jenni13

Apr 16, 2016

Thank you so much to Spyros for his help buying my new Civic! This was my first car buying experience and he was incredibly helpful. He understood my crazy work schedule, and was willing to work with me to still provide a seamless car buying experience. He was knowledgable about the cars features and made me feel comfortable driving the car off the lot. I am very excited about my new car!

kslsnewcar

Apr 16, 2016

I left the dealership one happy person!!!! Lori talked me through every step of the way...beginning with money and where I was comfortable....then we talked cars. I test drove one car and bought it. The entire staff that dealt with me were friendly, respectful, kind and nice to talk to.

SEJ

Apr 15, 2016

Richie Phillips provided excellent customer service in facilitating our purchase today. From greeting us, to arranging the test drives that led to our selection of a vehicle, to completing the purchase process, Richie made the experience a pleasant one. Thanks!

Carbuyer

Apr 15, 2016

Just bought our 3rd car from Roush. Always a great experience. No pressure sales. Efficient financing and delivery. We wouldn't buy from any other dealer.

jak1905

Apr 14, 2016

We certainly appreciate the time Leigh spent with us through the entire process--and we truly enjoyed our experience. We knew there was a reason that we ended up at Roush despite looking around at other dealerships, even other brands. Suffice to say, we love the Odyssey! Our experience was what we hoped and imagined it to be: attentive, informed, and superior!

kg1095

Apr 14, 2016

Jeff Kiehle was great - personable, professional, knowledgeable and most importantly patient! The search for the right car for my college age daughter went on for 18 long months! Jeff was always willing to help find that perfect car even when the size or budget criteria was constantly changing. He was always gracious and willing to fight the elements with me when I would pull in to check out the inventory with only 20 minutes to spare.(It always seemed to be windy, rainy or snowing and very cold on these pull in visits). When my daughter and I finally pinned down our criteria I took her to Roush Used Car Company which has a comfortable friendly atmosphere and where these female buyers found that our perspective to car buying was understood and we and our business was taken seriously. Jef reallyf was supportive and offered knowledgeable insight as we test drove many different models. He took care in answering our questions and made the extra effort to make my daughter's first car purchase a truly positive experience.

sb1995

Apr 14, 2016

I'm a 4 time repeat customer purchasing new vehicles at Roush Honda. Lee Cohen made sure that I purchased the right vehicle for my needs. He took the time to make sure I knew all the cars features before I drove it home from the dealership.

cbs69

Apr 13, 2016

Don Emery was knowledgeable and helpful. I never felt pressured into buying and was able to find the perfect car for my teenage son. The financing was quick and signing off on all of the documents took only a few minutes.

Doug from Galena

Apr 13, 2016

This is the 4th used car that I have bought from Roush Honda. Jim Hartsook made purchasing a used car for our daughter a smooth, painless process. He listened to our needs and then made recommendations based on our needs. He found us a car that was even better then what we expected. I will definitely be back to purchase our next used car from Jim.

Sally

Apr 11, 2016

It was a thoughtful experience. The salesperson was patient, helpful with providing alternatives, and informative. I wish all dealerships operated with the class that Roush does.

bruce3.14159

Apr 10, 2016

Starting with Jeff Brindley in the 1980's and continuing with Matthew Sanders last week we have purchased several Hondas at Roush, The sales force is friendly and fair while asking what you need to meet your needs. They listen and answer your questions in a caring and non-threatening atmosphere. We had narrowed our search to 2 different models and Matthew gave us plenty of information on both choices to help us make our decision. There was never any pressure to buy as we took 4 days to look over inventory on Roush's website and at the dealership. Matthew provided facts and figures as we needed them and brought several models from the storage lot for us to inspect and test drive. By the time we made our purchase we felt like family. By the way, the price we paid in the end was lower than what we had expected. According to information we perused on AARP's car buying website we received a great deal. The service we have received on our other Honda vehicles has been outstanding and we expect that to continue. Anytime we have questions or problems we can come to the service center and someone is ready and willing to help us. Many minor needs can be handled on the spot at no charge or a fee for parts only - tire pressures, light bulbs, loose license plate bolts, windshield wipers,etc. Also for you senior citizens be sure to show your Golden Buckeye card for a discount. We enjoy going to Roush Honda whether it is to buy a new car, to show off what great condition our car is in at the 150,000 or 200,000 mile service, or to just stop by and visit with friends.

Civic_2016

Apr 9, 2016

I had the pleasure of dealing with Matthew Sanders. Very nice person, which I noticed from the start. Instead of just immediately trying to sell me a car, he first asked me questions about what I was studying and what brought me to Roush Honda in the first place. From there he had the vehicle I wanted to test drive ready to go for me. He let me hop in and went over the highlights of the car, then I was off on my test drive. When I got back Matthew was waiting for me, and immediately asked my opinion. Since I really liked the vehicle, we started talking prices. After very little and stress-free negotiations, we settled on a price that I thought was a very fair deal. What was great is that I was never pressured into thinking that this was a now or never type of deal. Matthew even was very understanding when I called my father (multiple times) to get his opinion. I was always given the privacy that is hard to come by these days. I would (and have) recommend Matthew as the salesperson to go to for anyone thinking about buying a Honda. I was treated far better than I was expecting, and even decided to buy my Honda from Roush over my usual Honda dealer (last 4 vehicles).

Jabbarno

Apr 9, 2016

The Roush Honda team was absolutely amazing. From start to finish they made my car leasing experience not only easily understandable, but also very fun. When I had questions or needed information they always got back to me quickly. I wasn't pressured into purchasing anything, their staff was unbelievably friendly and knowledgeable, and they have better rates than the other Honda dealers in the Columbus area. I have already recommended them to my friends!

Partyoffive

Apr 9, 2016

Lee was incredibly polite, professional and patient with our family (it was 8:00 at night and my 3 children wanted to be involved in checking out the car). Our buying experience was amazing. We went in on Tuesday night and walked out with a brand new odyssey. When we picked up the car he went over every feature so we drove away feeling very knowledgable - he even made sure my phone was paired before we left. This was by far THE BEST experience buying any car (new or used!)

SANDY5427

Apr 9, 2016

I had researched the available pre-owned vehicles on line and picked out a couple that we wanted to see. Our salesman, Jim Hartsook, was very helpful, friendly and knowledgeable. We did a test drive of the CRV that we liked, worked together on an agreeable price and bought the car. Jim went over the car with us explaining about all the accessories it had. He took the time to teach me how to use the Bluetooth even entering contacts for me. I would definitely recommend Jim and this dealership to anyone interested in purchasing a used (or new) vehicle.

Michael Berry

Apr 8, 2016

They have excellent sales and are very successful. When we purchased our son a new civic coupe we met Lexy. We were Lexy's first sale and she has been great after the sale as well. I would recommend her and Roush for the sale. We also had a recall on our CRV for the airbag which said it could cause death. The part wont be in for about 3 months. They offered a rental for the entire time free of charge! I am very happy about that. I will say though that getting service appointments is harder since they offered a 100K warranty free with each car if you keep your maintenance schedule there. this causes their service department to be very busy and sometimes hard to schedule something quick as they are so booked. I also have unidirectional tires on our CRV and have asked them to not rotate the tires during maintenance as they rotate them a different way (the way they would do with stock tires right to left when mine can only be front to back else the tread faces the wrong way and can damage the tires. they have rotated them 2 times so far. first time I didnt know and drove to Maine like that! was not happy but accidents happen right?Lexi is great and if I need another honday (I may at some point) I would buy from Lexy

scone01

Apr 7, 2016

Jeff and Joe were amazing! You would have thought I purchased a brand new car. Jeff gave her an in depth tutorial of the car. The experience was awesome! Thank you for helping me make my daughter's day! I feel confident that my daughter now has reliable transportation, that didn't break the bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

gerry

Apr 7, 2016

I love this dealership. They are very easy to work with without high pressure sales. They sell a quality product at a reasonable rate. The company is owned by the employees. Our sales rep was Lori Strohofer. This is the second vehicle we purchased from Lori. She is friendly and knowledgeable. We will continue to buy from Lori in the future. Thanks Lori.

Brian Marshall

Apr 6, 2016

I inquired about a new Accord on the Internet on Monday night and by Wednesday afternoon was driving home a new car. Their Internet staff introduced me to Lexy on Tuesday. I gave her the KBB fair market value that I wanted to pay and she was able to meet that price with no haggling. The car I wanted was in high demand but Lexy made the deal happen because I am a loyal customer. She went out of her way to drive me to the auxiliary lot and let me look at the actual car. She made sure everything was explained and was very helpful.. Roush Honda has always been great to work with for sales and I have also never been to a better run service department.

JOSEPH M. KNAPIK

Apr 6, 2016

Couldn't have been more pleased with the purchase of our 2016 Honda CRV Touring SUV from this exceptional car dealership. Buying a car should be a fun, stress free experience, not like a painful root canal. The folks at Roush Honda were awesome. No pressure, haggle free sales staff. Our salesman Lee Cohen was great. Let us test drive the vehicle and even recommended a particular route to drive that would best demonstrate how well this model of car handles. He explained all the features and options and how everything works. When he finished running the numbers and presented the deal to us, we were ecstatic! Wow! What a great deal, and because of what we saved we were able to get the other options we wanted. Picked up our new car on Tuesday April 5th. We love it and the amazing folks at Roush Honda. Well done guys and gals!

Subrangshu

Apr 4, 2016

It was quite a pleasant and satisfying experience buying my Honda CR-V from Roush Honda. Everything was handled smoothly and thoroughly right from start to finish.

Ty Circosta

Apr 4, 2016

I've been driving an old car for a really long time. One of the reason that I've been putting off purchasing a new car was because that I didn't want to deal with pushy car dealers. I hadn't purchased my own car before and I felt that I wasn't prepared for "intense negotiations". When the time came for me to accept the fact that I needed a new car, I decided to try Roush Honda because it was close to where I live. I did some research and already picked a couple vehicles that I wanted to test drive. Upon entering the dealership, I was greeted by friendly staff and I they introduced me to my dealer, Jim Hartsook. Jim showed me the vehicles that I researched for, answered all my questions, and most importantly wasn't pushy at all. Jim exhibited excellent customer service and worked with me to get a great deal on my new car. I felt really comfortable doing business with Roush Honda and would recommend to anyone to pay them a visit.

Bowman

Apr 3, 2016

This dealership has always had an excellent reputation and I understand why based on my recent vehicle purchase with them. I could not have been more pleased with the experience. I was treated with honesty and respect. My sales woman, Lexy Baker, knew her stuff and the dealer did NOT play games regarding the financial aspect of the sale. Perfection.

mandres

Apr 2, 2016

My wife and I had a fantastic experience with Roush Honda. We began our auto search after we asked for a quote on our old civic. We received a low ball quote and we decided to wait a while longer. A few days later we received a call from one of the sales reps (Deanna) and she asked if we would be interested in a car if they gave us more for the vehicle. I told her "yes" and that began our experience. We were paired with Shawn Risner who was a fantastic sales man, very accomdating and polite to my wife and I. My wife and I had our first daughter who is 5 months old and our salesman showed us a nursing area and showed me to the breakroom to warm her bottle. During our sales process, we received no pressure during the several weeks we had to make a decision on the vehicle we wanted. During this time, our sales man just asked that we follow up when we made a decision. We never received any calls pressuring us to make that decision. Once we made a decision, the dealership gave us a larger pay off for the civic and another vehicle we decided to trade in. None of the decisions we made were criticized and they made several offers to help us with financing. We ended up going with a bank that was outside there normal financial business and we received no problems in doing so. Rich, the finance rep we worked with, was fantastic, very thorough and polite.We did have a small hiccup during our final sale process that was a misunderstanding. They quickly remediated this issue and made sure my wife and I were taken care of and happy.I have had experience with the car dealing process in the past and most of them, if not all, were not the best experiences. The negative connotation associated with the car buying experience is definitely not here. I highly recommend Roush as a dealership and our sales reps to take care of you. My wife and I will be going back in a few years as we continue to grow our family.

Pk74

Apr 2, 2016

This was our 3rd new car purchase from Roush. We couldn't be happier with their sales or service. The 70,000 mile warranty is a big deal for us too.

joyce65

Apr 1, 2016

We have bought a number of cars from Roush Honda. This was our first time using the COSTCO automobile incentive. After filing out a quick on line form Roush got back to me quickly. I went in to the dealership and first met with Elise the COSTCO contact. She introduced me to my salesman, Lee Cohen. Lee did a great job understanding exactly what I wanted. I was able to do a test drive immediately. I was given quotes on two versions of the Accord I was interested in. I came back the next day and met with Lee to finalize my purchase. I was able to drive my new car home later in the day after Lee gave me an in depth overview of all of the features of my new car. My new purchase was made within 48 hrs from beginning to end. Couldn't have asked for a better experience.

mvance

Apr 1, 2016

Last night my wife and I purchased our first Honda CRV. I will highly recommend Roush Honda to friends and family. Cameron Dean was my salesman. He was very helpful and took all the stress out of buying a new car. and the process did not take 3 or 4 hours like at other dealerships.

Anneneely

Apr 1, 2016

We came to Roush after dealing with a couple other Honda dealerships and had the best experience! We could not have been treated better! We leased a new odyssey with Shawn that day and could not be more happy!

Mhonda

Mar 31, 2016

Richie Phillips did an awesome job selling me a Honda Accord! He greeted me on the lot, answered my questions thoroughly and did not pressure me at all. His customer service was outstanding! I highly recommend Richie Phillips!!

JP23

Mar 30, 2016

Rich Beard took wonderful and thoughtful care of me and my husband while purchasing my car. All needs were met, including time spent and knowledge of the vehicle. I feel I was treated fairly in the negotiation process which included a beloved trade-in. I will recommend Roush Honda and Rich Beard to my friends and family, and will definitely return when purchasing my next vehicle.

Douglas Long

Mar 30, 2016

Our buying experience was very pleasant. They were willing to work with us on the selling price and trade-in value of our car.

Beth0515

Mar 30, 2016

I just had the ultimate buying experience at Roush Honda Used Car Company! Our sales consultant, Jeff Kiehle, was amazing - he did everything right! First, he spoke to us by phone, then researched his inventory to find some good choices for us prior to the time we came in. When we arrived, he greeted us warmly, had a great selection to show us all ready to go, and he stayed in our price range so we didn't feel pressured to buy something beyond our budget. He was unfailingly gracious and knowledgeable - so much so that there was no need to shop around further. We ended up with a beautiful, reliable and very reasonably priced new car - and a new friend in Jeff! If you want to be treated right, then Jeff - and Roush - are the place for you! They really are the best. :)

Amanda

Mar 29, 2016

Richie was great! Held the vehicle for me, even after someone else made an inquiry on it. Super patient with me while was indecisive about the purchase without pushing me. Made sure I got a great deal on the vehicle and my trade in. Also great conversationalist while waiting for financing to come through. If you go there, go to Richie, you won't regret it!

bballfanatic10

Mar 29, 2016

Very welcoming employees, they were very friendly to work with. I loved how quickly they worked to help me the vehicle I wanted. I would recommend anyone to check them out before going elsewhere.

skmoore83

Mar 29, 2016

We had a 2007 CVR and wanted to upgrade. Buying cars is one of my least favorite things to do but Shawn Risner made it a pleasure. I brought my husband who has to use a wheelchair. Shawn was very conscience of this. He treated my husband with great respect and moved things along as not to tire my husband. We did buy a 2016 CRV. Karen Matthews finalized the financial papers. She made sure I understood the paper work. She could see I had some questions and would not move on until she knew I was comfortable with my decisions. Shawn then sat with me in the car and went over the bells and whistles. He also made sure I understood everything. He took his time and was not intimidating. He was not like most who just say do this, do that, see ya. He made sure I knew what I was doing before letting me drive away. I have dealt with Honda for many years . Now that Shawn is there, I will continue to do so. skm

vimhoff

Mar 29, 2016

We weren't even thinking about trading in our Nissan but drove by the used car lot and saw a pristine Lexus ES 350. We test drove the car and we were impressed. Very satisfied with the negotiation process. Our salesman was friendly, helpful and precise.

199219

Mar 28, 2016

Great customer service at a great price! I noticed headlights were faded shortly after purchase, took it back an had them look at it. They had it repaired at no cost! Would recommend to anyone!

Al Allen

Mar 28, 2016

We recently leased our 4th Civic from Roush. This was our first experience with Shawn Risner. We found Shawn personable, comfortable and easy to do business with. Shawn made the process short (as short as it could be) and seamless. If you are in the market for a car, please take a moment to look up Shawn and give him a try.

Asilver6

Mar 24, 2016

Originally we were considering buying a new 2016 Honda Accord LX from Roush Honda. Lexy Baker was very helpful in providing us with information about availability and prices. After seeing an online listing for this 2015 Honda Accord 6 cylinder with 10K miles we called Roush Honda and they still had it in stock. We drove to Westerville within an hour and met Brooke Diedrich who let us go for a test drive. We were very pleased with the car and decided to buy it. Brooke was very helpful and professional and helped us complete the transaction in a couple of hours. Also Christina Baird in the finance office was very good at going over available service coverages of which we chose two. Over all a great experience. This is the third vehicle we have purchased from Roush Honda: a new 2014 Honda Odyssey and a used Accord. We give our highest recommendation for Roush on both purchase and follow up service needs.

Regina P

Mar 24, 2016

Thank you so much Rickie at the body shop you made it a wonderful experience during a very stressful time when my CRV was hit I truly appreciate your time an patients explaining the process of getting my CRV Repaired it looks brand new again thank you so much

earlsh002

Mar 23, 2016

Salesmen were great and my service at Roush has always been excellent. I purchased another Certified Used Honda Accord 2013 LX with 12,000 miles

HAPPY CUSTOMER

Mar 21, 2016

I purchased a used vehicle from Roush Honda In Westerville, Ohio and the entire process was the best experience I had ever had while buying a car. The salesperson Lori Strohofer was very friendly and knowledgeable and very organized. The Finance Manager, Tim Senek worked diligently to get me absolutely the best rate available. I do not believe I could have gotten the rate that I did without his persistence and dedication to his profession. I will definitely be a return customer and will certainly tell others to look at Roush Honda for there next vehicle purchase. Thank You Lori and Tim!!!!!!!!

Karen Patrick

Mar 21, 2016

A truly wonderful experience from start to finish. I enquired about a car one day, and called the next to see about a test drive. The car was ready, warmed up, and waiting when we got there. The sales person (Lori) was helpful in pointing out various features although she admitted she didn't know them all as the car was loaded with features and was a Jeep, not a Honda. No fault there, I wouldn't expect her to be an expert in Jeep. Luckily we had been researching the model and knew enough to check out the car.We returned and said we'd like the car and Lori went right into asking questions and explaining how to fill out paperwork correctly. She was fast and efficient. While we waited for financing to do their job, she chatted with us about Pittsburgh (she knew we were heading there that evening) and gave us some stellar recommendations about what to check out in the area if we had time. This led to a lot of conversations about various vacation adventures we had all been on. She did keep saying "I'll let you wait in our waiting room while finance is working on your paperwork" but then we ended up talking more. We really felt like we were not a burden and that she cared about us as people as much as she did about making a sale.Christina in finance was also wonderful. She explained everything and we did not feel pressured at all for any warranty product that is out there. While there Lori returned because the clean up guys had noticed some minor paint scuffs. She made sure we got a due bill for some touch up work. She did NOT have to do that--we expected some wear on a used car, so that was going above and beyond.We will DEFINITELY consider coming back to Roush in the future!!

TimM

Mar 20, 2016

Vince helped us find the right car to meet our objectives. He listened to our needs, gave us straight information about each car we examined with no high pressure sales. We got a good price for our trade in compared to other dealers. One day after the sale, we had an issue and Vince made sure it was taken care of in a day. We would work with Vince again. We have and will continue to recommend him highly.

King

Mar 20, 2016

great buying experience. I highly recommend you stop in and ask for Bob Savage. He made the process quick and easy and I felt the pricing was extremely fair when working a deal. I know I am heading back the next time I need a honda and will be sending my friends and family to Bob.

Bret M Nehrenz

Mar 20, 2016

The staff that work here are amazing! I went to this dealership to look into getting a new car. I ran into Shawn and he took me in to help find what I was looking for. I explained to him what I was looking for and luckily they had it at the dealership. He let me test drive the vehicle to make sure I was fully comfortable with my choice of car. The whole time through this process Shawn was courteous and explained things in a way that was easy to understand. Being that this was my first time buying a brand new car, Shawn made sure that I got to experience that feeling of buying that first new car and went out of his way to make sure it was a positive experience. Also, I was able to meet Mike who took me through the process of financing my car. He was also very courteous and explained the process in a way I could understand so I was able to choose the right option for the financing of my car. Both Shawn and Mike went above and beyond by staying late after the dealership had closed (Since i had forgotten a couple things at home and had to go get them) and made sure all the processes were complete so I could leave the dealership that day with a brand new car. By the end of the experience, I felt that my family and I were part of the Roush family and I felt like they were a part of mine. Overall, the staff is amazing and goes out of their way to make sure that you have a pleasant experience.

Elinor

Mar 19, 2016

I had help determining the vehicle met my needs and excellent advice from sales. The detailed explanation to all the new technology was valuable. Would recommend anytime.

"J"2015

Mar 17, 2016

I purchased my vehicle from this dealer less than a week ago. This is an out of state dealer so I had to drive a bit to get there. Over the phone the Ray was very helpful on the price and condition of the vehicle. Ray went above and beyond the call of duty to help me with this and one other vehicle we were interested in looking at. Even sending better pics and taking one car back to detail, so I wouldn't waste a drive. The sales team was great. The finance team on the other hand I was disappointed by. I had an issues with state taxes being added in to my loan. When I called on the subject Tim said he should be able to get it worked out and mail me the paperwork to sign. The very next day I received an email stating while he could make my request happen, his boss "J" told him that the paperwork could not be mailed. That I would have to drive back to the dealership 2 1/2 hrs away to fix the issue. This is unacceptable, when one person, a representative of an establishment says they can do something, then that should be it. Customers shouldn't receive anything other than what was told to them.

Dawn Graham

Mar 15, 2016

I was very impressed with Jim . I loved the fact that he had such a good sense of humor. He got us exactly what we wanted in our buying experience. The vehicle I wanted and payment as well. Thank you for a great experience.

Michael Freado

Mar 15, 2016

Linda Barba and the Roush Sales team were outstanding in every way during my buying experience. Linda made me comfortable and found answers to any inquiry I had. She was essentially there for me 24/7 leading up to my actual store visit. I would recommend her services and the customer service experience of Roush Honda as a whole to everyone.

JNCohen76

Mar 14, 2016

I was looking on the dealers website for an SUV. I browsed thru several cars. My father happened to know the Used Car Finance Manager. I told him about the cars I had looked at. He made a phone call and the next thing I knew I was filling out an application online for financing. I got a call less than two hours later that the financing was approved and when could I come take a test drive. I made the appointment for the next day and gathered all my documents for the finance company. I arrived the next day and took my test drive and drove home the car that night. Both the sales person and the finance manager were amazing!!!

Georgianne11

Mar 14, 2016

This past month I spent a great deal of time searching through dealerships to find the best fit. The people at Roush were very friendly and did not pressure us into any car purchase. After our first visit, they helped us narrow down the type of car, then we worked on how a new car would fit into my budget. I felt as if they understood the process of spending a great deal of money was a stressful one and they were willing to meet me in the middle. Finally, the day came where we bought the car, and I enjoyed how they brought out all the bells and whistles to celebrate! Although this process was still crazy, they worked with us at every turn to make sure we were satisfied with our purchase at the end. Hopefully I do not have to return in the near future, but if I do, I would return to Roush!

kellijobobo

Mar 12, 2016

My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service and salesmen. We returned to Roush after a horrible experience with another dealership (read Hinderer Honda review!) and bought a CRV. The salesman, Ray Moore worked with me through email for a few days and sent me new postings on CRVs as they came in. The first time we went into the dealership, Jim helped us. It was raining and he drove the CRVs he felt we would like into the garage so we could view them. This dealership answered all questions that we had and did not try to push us into buying before we were ready. I would definitely recommend this dealership and when we are ready to purchase again.....it will be from Roush!

keva522

Mar 11, 2016

This is my second time buying a car from this dealer. I was not disappointed 8 years ago and I was extremely pleased this time. The patience and time Richard and Tim took with me was amazing. I felt so comfortable about my purchase and did not feel pressured. I HIGHLY recommend them.

CREFIT

Mar 11, 2016

My wife and I purchased a 2016 Fit and thoroughly appreciated what a positive experience we had. Everyone at the dealership is genuinely friendly and interested in the highest quality customer service. Bill Siebert listened to what we needed and provided information that helped us make an informed decision- no stress involved as with other dealerships. Rich Broderick handled the finances in an efficient manner and like Bill helped us understand the financing. We also interacted with Jim Erwin, Casey Brindley and Ray Moore, all of them having our best interests in mind. Thank you Roush- we will highly recommend you to our family and friends.

lpk2395

Mar 8, 2016

My experience with Roush Honda has been great. I purchased one CRV and have leased 2 CRVs. My salesman, Bill Siebert has always been very helpful. He spends a lot of time with you answering questions and is never forceful in trying to sell you a car. I have and will continue to recommend Roush Honda to family and friends.

JD_CR-V

Mar 6, 2016

I just purchased my forth vehicle from Roush Honda, a 2016 Honda CR-V. Shawn Risner was the sales associated. He was very helpful, informative, extremely courteous, and was very knowledgeable about all Honda models and the features of each model of vehicle. The sales process was straightforward; I only worked with one sales professional and one finance professional. The sales manager also stopped by Mr. Risners work area to introduce himself and to get to know me. The personalized service I receive at Roush Honda and the quality products Honda produces is the reason I keep coming back to Roush Honda. The CR-V I purchased has a lot of the latest automotive technology and the vehicle has a really smooth and quiet ride. Honda has done a nice job improving the CR-V since my last CR-V, a 2010 model.I have also been using the Roush Honda Service Department for 13+ years. When entering the Service drop off area, you are always greeted warmly and the process of checking in your car begins with little to no wait time. The waiting room and showroom floor is spacious and clean, has plenty of comfortable chairs, along with very clean bathrooms, WIFI, and a refreshment area that offered coffee and tea. Service of my car has always been completed within the time-frame that I was given and once the service is complete the service professionals take the time to go over all the service that was done to your vehicle and takes the time to answer any questions. I have always been very satisfied with the sales professionals and the service professionals at Roush Honda and I would definitely recommend to family and friends.

DebbieY

Mar 5, 2016

My car buying experience was a bit out of the ordinary as the process took place over numerous months. I was looking at cars outside the Honda family but my Honda loyalty kept the Honda very much in play. Important to me was with over 25 years patronage to Roush with my past two Honda's the final deal with my new 2016 Honda Civic showed me that they valued me as a long time customer. Lee Cohen was professional, patient, and a pleasure to work with and I would encourage anyone considering a Honda to check out this dealership.

DMax2016

Mar 5, 2016

Our experience at Roush Honda is better than any review can even suggest!! Our salesman, Dave Holscher, has sold us two used vehicles in the last year that have been absolutely wonderful. Dave has taken so much extra time to educate us about our vehicles that it feels like we are working side by side with family who genuinely cares about us. Our experience has been so positive that we've decided we'll never buy a car from another dealership other than Roush Honda thanks to Dave!!!!

TheRedCivic

Mar 5, 2016

I stopped by the dealer on around 4pm on a Saturday and try to test drive civic 2016. I loved the car. Lee Cohen is salesman. He is professional, very patient, very friendly to work with. He would answer any questions about the car. This is first time getting a car from Roush Honda, and I would get my next car from Roush Honda again.

LauraL

Mar 4, 2016

I recently purchased my third Honda. What keeps bringing me back is the overall quality of the cars along with the sales and service departments! I have only had positive experiences with the service department and have never felt like they were trying to sell me services that I didn't need. The service department is run like a well oiled machine from the minute you pull in the garage. Everyone has a job to do and they all do it well! My recent experience with the sales department was much the same! Matthew was a please to work with and the entire process was very smooth. He listened to what I was interested in, showed me my options and gave me the time I needed to make my decision! On delivery day, everything was ready and waiting for me. No surprises! I signed all the papers and was out the door in under 90 minutes! Five star service! I couldn't be happier with my new CRV!

greatal

Feb 29, 2016

ELISE SWINGLE was very nice and helpful. Although we went with a different brand. Elise was so friendly and helpful if we make a Honda purchase in the future we will shop with you. Thank you.

vital1234

Feb 26, 2016

I had nothing but a positive experience at Roush Honda. This is nothing new. I have been going to Roush since 1987 when I went with my mom to buy her first new Civic. Shawn Risner provided me with the all the information I needed to make an informed decision on my purchase. We had been in contact for about 3 months, and through that time he never once made me feel pressure to buy from him. He treated me with respect and was honest with me. Upon delivery of the vehicle, Shawn and his team made the transaction smooth and efficient. I think that is the fastest car transaction I've ever had. You really can't go wrong if you go to Roush Honda.

Kuskus

Feb 26, 2016

My experience with Roush Honda was awesome. Richie PHillips went above and beyond to get me a befitted vehicle even though that kind of model was not in my thought but at the end I loved it. Thanks Richie for your professional assistance today......

keith1972

Feb 24, 2016

I bought a new Honda Accord from Roush Honda and the experience was very positive. Lee Cohen was my sales person and he was professional, upfront, and responsive. Buying a car can be frustrating but I can say this purchase from Roush Honda was nothing like I have experienced at other dealerships. I would definitely buy another car from Roush Honda.

Surendra

Feb 22, 2016

Appreciate the way of their approach. Lexy's kindness even on my second visit is speechless. The way she explained about the features of my Pilot and handled my kids was awsome. Even now my daughter is talking about her!!!! More than that Iam hearing from everyone that their service is prompt a timeliness.

Wade K

Feb 22, 2016

Just purchased a 2016 Civic EX-T. Shopped at another Honda dealer, and decided to try a larger dealer. Results? Roush (specifically Cameron Dean) used all available cost savings to include retired military. Roush got the monthly payment down $35!!!! I spent VERY LITTLE time at the dealer. I can also say that ALL of the staff helps each other to minimize customer time in the dealer. Started this with the online quote request with was VERY easy! I was contacted within the hour of submitting. I DIG this dealership, and will be back to replace my wife's Honda. COMPLETELY SATISFIED!! Thanks Cameron and Roush!! Wade K

Mark S.

Feb 21, 2016

Great experience buying a 2013 accord sport. Roush's customer service keeps bringing me back, first for service, and now for a purchase. Thanks Ray.

Roush - Unsatisfied Customer

Feb 21, 2016

VERY disappointed in Roush Honda on 2/18/16. I tried to negotiate a price on a vehicle while also trading in a vehicle. First, they play old-school negotiating, dont give you any numbers until the games are played (1 1/2 hours), take your car keys and keep them until youve talked to the Manager JOE GLOMSIK who was extremely rude. He told me to sell my vehicle to Car Max and then come back to him and hed negotiate a better price on his car. Once he found out I wasnt interested in purchasing at Roush Honda (since they wont negotiate as compared to other Honda dealerships in Central Ohio), Joe stomped/pouted away with NO handshake, nor could even sayThank You for coming in! Since that time, two associates have called me and apologized for his behavior. Personally, I would never buy there. I dont know if he was rude because I am a woman, or just completely disrespectful to anyone when they tell him they arent interested. PLEASE shop around because other dealerships will treat people with respect and Im very happy with my new Honda purchased at another very reputable dealership!

jrm

Feb 20, 2016

I recently purchased a 2016 Honda CR-V from Roush Honda. My salesman was Cameron Dean. Cameron was pleasant and professional. I needed a car sameday and he went out of his way to get the job done.Mike Dunlap also did a fine job explaining the delivery and financing.

Alabsi

Feb 20, 2016

Our salesman, Lee Cohen, was very helpful in our car buying experience. He was very honest, very helpful, and knowledgeable about the vehicle and helped us to what worked best for our needs. His attention to detail was great and his follow-up was amazing. Ended up buying a 2016 CRV, best price, great service, all around, just an awesome experience! We will ask for Lee when we purchase our next Honda.

Old Man Flair

Feb 19, 2016

No pressure, no haggle sales team, great finance team, helpful and friendly service and parts department. My extended family and I have leased several autos over the years from several sales associates here and always had a great experience.

mkane2014

Feb 18, 2016

I recently bought a car from Roush Honda. This is my families' 4th car from them. Everyone, from the sales rep to financial people to the manager and even the gentlemen that held the door open for us, were all so friendly! Any questions I had, they answered and they made sure to get me the best deal they could. I will go back and get my next car from them in the future, even though I live out of town now.

Qutiba

Feb 17, 2016

Shawn was very helpful the deal went great and easy . The price and the process was painless . The financial department was pretty fast and easy

cali1439

Feb 17, 2016

I love my new 2016 Honda Accord! I went in to trade my 2014 CRV and met Shawn Risner who made the whole process super fast and easy. Excellent customer service!

ckozak

Feb 17, 2016

I walked into Roush intending only to look at pricing. Lori and I discussed what I was looking for and found me the perfect "gem car". I couldn't say no! Lori and Christina were extremely helpful throughout my entire experience and worked with me and my boyfriend to get everything done as smoothly as possible with our schedules. They went above and beyond to help us out and I appreciate absolutely everything.

familyofthree

Feb 16, 2016

We are so excited about our new (to us!) car. We feel like we got a great price, a totally safe vehicle, and an insane APR. Lori and Tim were both super friendly, helpful, and informed. We felt literally zero pressure to buy. It was a totally relaxed, enjoyable experience. Thank you!!

rts

Feb 16, 2016

I got a great deal, and was able to choose the car that I wanted! But Josh Wiswell stood out because he went above and beyond our expectations for good customer service - he worked with us patiently with no pressure over several weeks until we decided exactly which car we wanted. And then he ensured that all of our requests were addressed, ranging from test drives to trade-ins. Thanks for your excellent service, Josh! We'll be telling all of our family and friends to go see you.

landshalter

Feb 14, 2016

Exceptional customer service by both the sales and the finance departments. We were dreading the hours that it normally takes to finalize the sale of a car, but we were in and out in under an hour!

seth47

Feb 14, 2016

I went to Roush because dealing with their service department is always so easy. Sales was the same way. Cameron was very helpful finding a car that matched my needs.

Kanessamarie13

Feb 13, 2016

I really appreciate the fact that I could a purchase a car here! Everyone was VERY welcoming. I personally worked with Lee Cohen. He was very kind and helpful. He helped me get the car of my dreams! Thank you so much Roush Honda! I will recommend you to anyone and everyone I know looking to buy a car!

mcseb2003

Feb 12, 2016

I spent weeks looking for a manual sedan with a V6 in my price range. I finally found one at Roush through auto trader and started exchanging emails with Jeff. He was very up front about the condition of the car sent me additional information and called to speak with me. The day before I planned to see the car he notified me a noise had been discovered in the front end and the car was being repaired. We drove 4 hours to look at the car and he took us to the shop to see it while the part was on the way and went through every inch of the car with us verifying that everything worked. He then gave us a few tips on where to kill time while they completed the repair so we could test drive it. The car drove wonderfully for a 2003 and was in excellent shape. We were out the door in about 45 minutes after we struck a deal. I would by from this dealership and Jeff again.

erixcomjColumbus

Feb 11, 2016

I highly recommend this dealership to everyone! Lori Strohofer was very helpful and competent with all the details of my purchase and was always pleasant to interact with. Tim Senek was very knowledgeable and proficient with the finance arrangements exceeding my expectations.

Roseylynne

Feb 10, 2016

I was in an accident that totaled my CR-V. The day we found out it was totaled we called Roush. They worked up the paperwork and had it all completed. Two days later I drove off the lot with my new 2016 CR-V. No hassle and with a payment that was $20 less than before. This type of above and beyond service is why I'm a Honda girl!

123456789

Feb 10, 2016

I would recommend this dealer to anyone! We worked with Shawn Risner and he was wonderful! Very honest, kind, helpful. We love our new pilot!

Roseylynne

Feb 10, 2016

Was in an accident that totaled my car. Called Roush when I was notified it was totaled. Two days later I had my 2016 CRV.

Ddd

Feb 8, 2016

This was my first Honda and first new car in 16 years. Bill was very professional and. very calming. I was pretty nervous and Bill was able to make my experience as smooth as possible. I hope the rest of my Honda experience will be as smooth as this process.

Greg and Max

Feb 8, 2016

I needed to buy a car for my son Max. We had looked at CRV's at other places and then decided to come to Roush Honda. Lori Strohofer, Rod Williams and Christina Baird did a fantastic job helping us get the right vehicle at the right price! The same thing happen 10 years ago when I bought my Odysessy! We started at another dealer but ended up at Roush! My advice is to just start at Roush!Roush Honda is a great dealership. Thanks to all! Greg and Max

shlgasman

Feb 5, 2016

We were contacted by Richie Phillips about an online request for information on a 2011 Honda Odyssey. He was professional and courteous. He made us feel welcome, like we were long time friends and made our first time experience with the dealership the kind that starts a long term buying relationship. Thank you Richie and Roush Honda. I can't wait to come back and buy my next car.

Sam Is Moon

Feb 3, 2016

Worked with Josh Wisman and got the deal I was looking for. All the staff are very friendly and the dealership showroom was very spacious with complementary beverages and a nice lounge area! Highly recommend this dealership especially Josh Wisman! Will come back in the future!

Sam Da Man

Feb 3, 2016

Worked with Josh Wisman and got the deal I was looking for. All the staff are very friendly and the dealership showroom was very spacious with complementary beverages and a nice lounge area! Highly recommend this dealership especially Josh Wisman! Will come back in the future!

dog

Feb 2, 2016

We had a wonderful experience with Lori Strohofer in the Roush Used Car Division. Lori was knowledgeable, friendly and very easy to work with! I would buy all my vehicles from Lori! Hands down, one of the Best Sales Professionals I have ever worked with!Best - Tecca D. Potina

Ann, from Grandview

Feb 1, 2016

My experience was terrific. Everyone at the Roush Honda dealership was friendly and helpful. I worked with Ray Moore, who was so patient! I was looking for an Accord with certain characteristics and even a certain color, and he looked and looked and found one for me! He never tried to talk me into another year, or model, or color. He wanted to find what I was after. The first time he found the "ideal car" I was suddenly called out of town for a family emergency. When I returned a few weeks later, Ray was glad to see me, asked how things were for my family, and was happy to start searching again, at my request. And he found the perfect car! I drove it home a few days ago, and I love it! I would definitely recommend Ray and the whole Roush dealership. They do their best to meet the customer's expectations. And they succeed!

Snicker13

Feb 1, 2016

We had a great experience with Lori we were shown our options and then were given what we asked for to make a decision. She was very helpful without the pressure. Which we greatly appreciate.Thanks Lori!

Jeffz

Jan 31, 2016

We had been looking at a civic hybrid for several weeks and after finding one at Honda Marysville we were disappointed to learn the car we had been looking at for a week had been sold from under in a very shady manner. It was at this point we found a similar certified used Honda and we were fortunate to have Richie Phillips answer the phone. He was polite, courteous and informative throughout the entire car buying process and was willing to work with us so we could afford the car in which we were interested. After we had set a price it was about an hour before we were out the door with our new (used) car!

Caliorange33

Jan 31, 2016

The experience that I had at Roush Honda in Westerville was by far the best experience I have ever had at a dealership. The staff is compassionate and NON-competitive. They will not push you into anything that you do not feel comfortable with. I personally worked with Shawn Risner. Shawn was patient, attentive and caring. It was like sitting with an old friend. I also worked with Rich Broderick in finance. Rich made it his priority to get nothing but the best rate. He was understanding, attentive and extremely friendly. I highly recommend Shawn, Rich and Roush Honda in Westerville to anyone and everyone. You will not regret it. Best car and best dealership - perfect combination!

JeffZ

Jan 31, 2016

We had been looking at a civic hybrid for several weeks and after finding one at Honda Marysville we were disappointed to learn the car we had been looking at for a week had been sold from under in a very shady manner. It was at this point we found a similar certified used Honda and we were fortunate to have Richie Phillips answer the phone. He was polite, courteous and informative throughout the entire car buying process and was willing to work with us so we could afford the car in which we were interested. After we had set a price it was about an hour before we were out the door with our new (used) car!

citygirl

Jan 29, 2016

The minute I entered the door, I was greeted professionally and in a friendly manner. My options were thoroughly explained to me. Options were patiently explained to me in a manner that helped me purchase the car I wanted. Shawn Risner further reviewed my options and drove me around to look at the colors of the vehicle that were available to me. We took our time talking about the overall car and what was offered. Shawn comprehensively reviewed my options, helped me reinforce my decision and gave me the confidence that I would always have an individual at the dealership whenever I had questions. It also helps that he was able to have a little humor in our interaction as well. Sometimes going to purchase a car can be such a daunting process. This was not the situation at Roush Honda. Thank you for spending a considerable amount of time with me! I look forward to my continued experience with Shawn and the dealership. Andrea Morbitzer

HE

Jan 29, 2016

Hi Vince,I want to thank you and Steve for the used car buying experienceyou provided me during my search for the right car within mybudget at Roush Honda. Your patience and professionalismwas so appreciated and I will recommend your dealershipto anyone I know who I looking to purchase a car in the future.So, thank you both again! H. Eaton

Daddy896

Jan 27, 2016

Had great customer service with an even better price... Have had the car now for 8months and still zero issues!! I couldn't ask for a better over all experience.

Conkins, Michele

Jan 26, 2016

Ray Moore at Roush Honda Used Car division answered my phone call; where I planned to ask a few questions about CR-V's. Ray was so knowledgeable, friendly and helpful that I decided to go look at a couple CR-V's he had in stock. I drove home a 2013 CR-V that evening. From start to finish Ray made the process so relaxed and easy. As a matter of fact, it couldn't have been any easier. I wouldn't hesitate to refer friends and family to Ray at Roush.

DebO

Jan 26, 2016

Buying a car is not always a pleasant experience. No so at Roush. Lori was very helpful. Very pleased with the Honda Civic we purchased.

jeremy1023

Jan 25, 2016

My wife and I have had several bad experiences at other dealerships - pushy sales, profiling us as unable to afford our chosen vehicle, not treating my wife and I as equals, and acting like we hadn't done our homework and didn't understand the details of the purchase. We ended up at Roush after a bad experience at another Honda dealership. Lee was receptive to our requests, and made the buying experience one of the best we've ever had. He worked with us on getting the right vehicle at the right price the right way. I don't write reviews typically, but felt a job exceptionally well done deserved recognition.

Minister

Jan 25, 2016

I visited two other dealerships before making my purchase at Roush Honda. It was a very pleasant experience. The difference was obvious. No pressure and no stress. Lee Cohen and his manager were very good about answering my questions. It was refreshing to work with Lee. He is the best car salesman ever!

missyk

Jan 24, 2016

I had a wonderful experience at Roush Honda thanks to salesman Sam Nhem. I Just moved here from out of state and needed a car immediately for my new job. I walked into the dealership after dark. Sam stayed late to help me pick a car, walked me through insurance and all the paperwork, and even offered to drive my rental car home when I expressed concern about driving in the dark in unfamiliar locations. I feel a lot more at home now that I have my own transportation, and I'm so glad I could do that with minimal amount of stress.

Pleased Skeptic

Jan 24, 2016

My husband is skeptical of all car buying experiences. We were very pleased with our sales person Lori and the efficient purchase transaction. Even he agrees!

Busymomof3

Jan 24, 2016

This was my first lease from Roush Honda and it has been the most pleasant trade in/ new lease I have had. I didn't feel pressured and Lee was very helpful. Overall it was a pleasant and quick experience.

emilysiemer

Jan 23, 2016

I leased my first new car from Roush Honda. I was in need of a new car and I was referred by a friend to look into going through Honda. Everyone inside the dealership was very friendly and very helpful. I do not know much about cars, let alone anything about leasing a new car given that I am 18 years old. All of my questions were answered and I felt very comfortable with everything, I did not feel pressured or like they were hiding anything. My dealer was very thorough with explaining everything I was taking on with the lease and also in explaining all the features of the new car, and making sure I felt comfortable in the car and knew everything about it before I pulled off the lot and took it home. I plan on staying with Honda for many years, they have wonderful customer service and beautiful cars. I feel very cared for and respected at Roush Honda!

awwheeler

Jan 22, 2016

We just purchased another car from Roush Honda...our fourth one! We always seem to come back...best service & wonderful staff! This was another wonderful experience!

Bubba

Jan 22, 2016

I was helped as soon as I walked in , the employees are very friendly, the employees are very helpful, and they worked quickly. I am very glad I went to this dealership.

otterfink

Jan 20, 2016

Richard Miller from the start was warm and friendly. He answered all of my questions no matter how basic and provided me with an easy first-time buyer experience. Paperwork was completed in advance as much as possible to speed up the process and my favorite part about Richard was that he didn't feel the need to talk my ear off. Very relaxed, casual, but business-like quality to make my first car-buying experience really stress free.

Timcdixon

Jan 20, 2016

This is the fourth vehicle I have bought from Roush. 3 Accords and an Odyssey. Each purchase has been fair and easy to negotiate. After purchase follow up and maintenance has been great with no gotchas. I use to grimace when I dropped my car off for service anywhere. I don't do that anymore. Josh Wiswell for my new car purchase and Lori Strohofer for my certified used purchases were both great to work with and knowledgeable and their product.After purchasing my Odyssey I returned to buy all season mats and the cargo tray only to receive an 15% discount on accessories. That was an unexpected bonus.

mark123

Jan 19, 2016

JIm Hartsook did a great job helping myself select a used / certified car that meet all the criteria I was looking for. I would recommend Jim to others without hesitation.

Awall

Jan 17, 2016

The first time I used them I was in a bind and needed a car immediately.. They provided the BEST service! Since then, I have recommended them to friends who have gone there and loved their experience. They are very honest and reliable!

Eliz8080

Jan 17, 2016

Just bought our third pre certified car within 12 months. Exceptional service and great selection. We could not be happier. We have been dealing with this dealership for 15 years and have been happy with both the new and used car process. Service has been great.

bct43202

Jan 16, 2016

I am very impressed with the professionalism and attention to details displayed by all of the Roush Honda staff. The entire process ran smoothly with no high pressure tactics. My salesperson, Shawn Risner, provided excellent service, answered all of my questions and was very knowledgeable about the entire product line. Unlike most of my car purchases, this experience was quite enjoyable and I highly recommend Roush Honda.

Van P

Jan 16, 2016

I have been dealing with Roush since 2001 and will go to no one else. They have always been so informative and at the same time very laid back with no pressure. I dealt with Sam this time and can't say enough positive things about him. I felt very comfortable and he listened to me and filled my wishes. I highly recommend him if you are looking for a new car. I love my Odyssey! Paula .

civic2012

Jan 13, 2016

I recommend Roush Honda to anyone looking to purchase a used certified Honda. My experience with the salesperson Lori Strohofer was one of a kind.

JohnB

Jan 12, 2016

I would recommend Roush Honda to anyone in the market for a car. Their selection is excellent and their knowledge and willingness to work with you is on par with the best I have experienced.I began this process with Bob Savage to review what options and pricing I would be looking at for our 2016 Odyssey EX-L. Bob was upfront with pricing and options, honored our (significant) Costco discount and presented me with information for me to consider. There was no pressure, save the notification that the current lease/pricing specials were only good until January 4th. Thank you, Bob!I made the decision to surprise my wife and family. Bob referred me to Lexy Baker, as he was out of the office. Lexy is an excellent example of how car buying should be! She worked with me on my terms, with regard to availability, choosing the right vehicle, inspecting the vehicle and getting all business matters resolved in a manner that allowed me to the surprise a secret. She had our van cleaned, prepped and topped with a big, red bow when we got there. True to her word, all communication was done directly with me and she was very cognizant of timing.Lexy took the time to give my wife a tour of her new van, showed her all of the options and luxuries included and even helped our children acclimate to what was actually happening. Our oldest daughter cried, as she was very fond of our old van, but Lexy helped her see all the good that she could expect from Mom's new van.All in all, it was a wonderful experience and I cannot thank her enough or adequately convey how special she made the experience for my family. I will not forget her and I will be purchasing my next vehicle from her, as well. Thank you to Lexy Baker, Bob Savage, Rich Broderick and the entire Roush dealership for the wonderful Christmas present!

Phoenixsoul85

Jan 12, 2016

Purchased a 2016 Honday Accord after my Cadillac CTS went out of commission. Chose Roush Honda because they honor Costco pricing. Worked with Lee Cohen, went through the Civic, CRV, HRV and finally ended up with the Accord. Closest thing to my CTS at a fantastic rate. No haggling involved with Costsco rates and we were completely satisfied with the service provided. Will definitely recommend for people we know that will be looking for cars.

LauraR

Jan 11, 2016

We recently purchased a 2016 Honda Odyssey to replace our 2013 model, which had an electrical problem that for some reason could not be resolved. We returned to Roush because we have received very consistent, reliable service from both the dealers and the mechanics in the service department. Venko Nechovsky sold us our first Odyssey in 2000 which we drove for over a decade and sold to our next door neighbor. We also bought two Civics from Roush which were both driven a lot between Cleveland and Columbus, and we had very few problems with any of these cars, including the 2009 Civic hybrid which we still drive every day. The gas mileage was not quite as good as we were told it would be, but other than that it's been a very reliable car. We are happy with our new 2016 Odyssey and hope to have better luck with that. If there is a problem, the service department does their best to take care of it. Venko wasn't there when my husband went to negotiate a trade-in so he dealt with Jeff Keihle (I believe) and he was very helpful. We have had a good relationship with Venko and find him honest and straightforward.

Ohiougrad77

Jan 11, 2016

Vince was our salesman and he was kind, experienced, and no-bull crap dealing. He was a gentleman, answered all our questions, showed professionalism and sincerity. Great used car choices from a well known and respectable dealership.

Bill A5

Jan 11, 2016

I have a very good car buying experience with Roush Honda and Jim Hartsook. The selection of cars was very good. I had been searching online for quite some time and and found Roush to have a best selection of one owner cars. There was no pressure once I came on the lot. I had a car in mind and ended up driving more than one. I feel I got very good deal on a very clean car.

acbs2

Jan 10, 2016

In my immediate family, we have now bought 8 cars from the new car, or used car division of Roush. We have always had good service. My only complaint is that Honda America doesn't make the color of car I wanted this last time (not the dealer's fault). I had to get a new car quickly because the old one needed too expensive of repair. Dave McCamon got me in on the "program" that was about to expire, and gave me below invoice price on the previous year's model. He also saved my choice car from being sold out from under me. Thanks!

Jerrry T.

Jan 10, 2016

Because of previously disappointing experiences with dealers in my area, I decided to explore an "out of state" purchase for the first time even though I was very skeptical that it would be any different. From our first contact via phone, Shawn Risner was straight forward, attentive, and very professional. As we discussed a potential purchase over the next few weeks, he patiently answered my many questions, worked diligently to put a deal in place, and in the process gained my trust, which is no easy task. Shawn reassured me that I would not be disappointed dealing with him and Roush Honda. So, I flew to Columbus and drove back with a new Crosstour! Shawn, along with Richard Broderick in Finance, demonstrated exceptional customer service throughout the entire process with no games, surprises, or pushy tactics. Shawn didn't forget about me after the sale either. He followed up to be sure I got back home safely and continues to answer any questions I may have. I purchased from Roush, because of Shawn Risner and intend to again in the future.

TeriandDave's honda

Jan 8, 2016

Thank you very much for your friendliness, professionalism, and getting my wire Teri and I a great deal on a Honda accord. We love it!

Bill T

Jan 6, 2016

We are longtime customers of Roush Honda and salesman Bill Seibert. Bill was very professional in helping us select our 2016 Honda Accord EX-L V-6. This was the first time to lease a car from Roush Honda. Bill and Mike Dunlap, finance advisor, were extremely helpful is guiding us through the leasing process. Mike walked us through the paper work and explained any questions that we asked. We appreciated Bill's patience and time to review all the features on the new car. We still have a few more lessons which Bill graciously offered to help us as often as we needed his help. The car was very clean and had a full tank of gas. This is our fourth car from Roush Honda and we would highly recommend Bill Seibert and Mike Dunlap to our friends and neighbors. Roush Honda's service department is outstanding and very professional.

KJMunn

Jan 5, 2016

I had a wonderful experience purchasing a Certified, Used Honda Pilot from Roush Honda! Salesman, Ray Moore was very professional and knowledgeable. He took his time explaining all of my payment options and was not pushy. I highly recommend Ray Moore and Roush Honda!

sealby

Jan 4, 2016

Richie explained the difference between models in detail. His explanation made me comfortable. That is why I bought a car. I will recommend him to my friends.

Dave H

Jan 4, 2016

Shopped around when trying to decide what to do as my Toyota lease was expiring. The team at Roush, specifically Shawn Risner, were extremely easy to deal with and by far the best I have visited. Never felt like I wasn't getting a good deal as they were very open and transparent. Was in and out of there and extremely happy with the decision.

familyoffive

Jan 4, 2016

Our experience was excellent! Bob was very helpful and really understood our needs. He was very knowledgeable and able to make great suggestions to help tailor the car to our family. Lexy went out of her way to assist us in orienting ourselves to our new car. She took her time to review features and answer all our questions. We really appreciated her patience even at the end of her day, and especially since we had our antsy toddler with us. Lexy is very genuine and we hope she is recognized for her great customer service.

kamran933

Jan 3, 2016

I leased a 2016 Honda Accord EX from Roush Honda this weekend. Had an excellent experience. Lexy was extremely helpful in selection of the vehicle and with the financing process. She is organized, patient, and very friendly. Strongly recommend her.

LieuLoo

Jan 1, 2016

I went to my salesman from my last purchase. I told him what I was looking for and wanted to buy in a few months. Turns out he had exactly what I was looking for. We came to an agreement on price and a trade and I purchased the car. I really did not want to buy anything until spring. But the car was exactly what I was looking for and I could not pass it up. This is my fourth car from Rousch.

SaraJayne18

Jan 1, 2016

Buying a new car isn't what I planned to due in December! I reached out to friend's & family for their input & the Roush Honda lead the group. I scheduled my appointment with Joe G to discus my car needs. I then worked with Cameron Dean. Joe & Cameron listened to what I wanted and made the car buying experience easy and painlessly simple. I never felt pressured to rush my purchase. The following Monday in just under 2 hours, I drove off in my new AWD 16 CRV. Karen handled the financial paperwork faster than I had ever experienced. Cameron made sure my new SUV was spotless, full of gas and all my options were set up. As for following up after my purchase, Cameron has been great. I highly recommend Roush Honda, Joe Glomski and Cameron Dean! Easiest car purchase with the most integrity & professional staff EVER!

ntor

Dec 30, 2015

This was my first time buying a car and Richie was very friendly, helpful, and patient in walking me through the process and making sure I got a great deal.

cgill

Dec 28, 2015

We recently purchased a new vehicle from Josh Wiswell and Roush Honda. Josh provided excellent customer service throughout the entire process. Josh provided great follow up and was a true professional. I would recommend Josh and Roush to anyone looking to purchase a vehicle.

happy honda owner

Dec 28, 2015

Hello, my search for the right van began at Roush Honda in Westerville. They needed to be very patient with me. See, I was doing this for the first time.... by myself. I didn't know what questions to ask or where to begin. I was introduced to Dave who was just that, Very patient. I gave him my email and from time to time he would send me pictures of pre-owned vans. I wanted a WHITE van, and that was the big hang up. So, I went to three other dealers. Big mistake! I was given wrong information by pushy sales men and to many times I felt like I should buy the van THEY wanted me to buy. Three months later, I called Dave at Roush. He remembered me and what I was looking for. I bought my 1st van by myself with the help of Dave at Roush. I can honestly say I bought what I was looking for. I'm so thankful for the people at Roush. I feel like they are a dealership you can trust. I even made copies of Daves business cards to hand out when friends and family when they ask about my experience. I'll be back.........Happy Honda owner Jennifer

Leroy Kennedy

Dec 27, 2015

Mr. Seibert already knew my situation with another dealership. He let me know up front that I would not have the same issue at Roush Honda. My car buying experience went so smooth and easy, I can hardly believe it. Mr. Seibert was genuine and he put me at ease through the whole process. I will recommend him to everyone I know who is thinking about purchasing a new automobile. Thank you Bill for this great experience.Leroy Kennedy, Jr.

Tim & Susan E.

Dec 26, 2015

Lee helped us purchases our new van. We love it and had a great experience. We will definitely work with Lee again and would recommend him to friends and family.

Woody41

Dec 25, 2015

Shawn Risner worked with us to understand our needs, posed several options, and continued to help us make a final decision on a new Odyssey. His associates Will Groves and Lexy Baker were considerate and helpful as well, making us and our old dog Brown very comfortable. The dealership is clean and well organized

Bgbcarter

Dec 25, 2015

I brought my CRV in for service and stopped in to see my salesperson, Bill. I asked if there was an HRV on the sales floor, and he said there was one on the lot. He drove it up to the front door for me, and the rest is history! He managed all the details seamlessly, and I love my new car!

GoCards1847

Dec 25, 2015

**This review is worth reading if "trust" and "transparency" is important to you when looking to purchase a car. Shawn Risner is the only car sales consultant that I trust other than my own brother, Matt Reynolds at McDaniel Auto Group in Marion, Ohio. I bought a new Honda Accord a few months ago and have been meaning to write a review to share my experience and give Shawn the credit he deserves.I am that annoying customer that no sales rep wants to deal with because I want the absolute best deal in which the dealership makes minimal or no profit from my purchase, and I want perfection. Furthermore, I do not trust car dealerships. I've always perceived the majority of car salesman to be misleading, dishonest, and manipulative. However, after visiting just about every Honda dealer in central Ohio, I bought my first brand new car at Roush Honda from Shawn Risner. He was incredibly honest, transparent, and professional. Shawn kept his word that he would beat any other dealers' best offer. He didn't pressure me at all and simply told me the facts remaining completely truthful and transparent the entire time, no gimmicks. Shawn has earned my trust, which is very difficult to do. He even earned the trust of my father who has worked at Honda for over 20 years. I couldn't be happier with my new Accord and the service I received at Roush. Thank you Shawn, and thank you to your team at Roush.**If you've read this far and you come from a Honda driving family like me and want someone you can trust to offer you the best service, finding you the right car at the best price, I highly recommend calling Roush Honda and asking for Shawn Risner specifically. Shawn will do everything he can to get you the best deal and make you happy.Thanks again Shawn! Merry Christmas and Happy New Year! -Perry

steve123

Dec 23, 2015

Richie Phillips was great. Helpful, knowledgeable with no pressure. Answered all of our questions and was patient as we made our decision. Would highly recommend if you are in the market for a certified Honda.

rich8765

Dec 21, 2015

We began looking for a new Honda and visited a local Dublin, Ohio dealer. I visited the dealer three times. After talking with a salesman, I returned so my car could be evaluated for trade. An alternate salesman was assigned to do that. I was told to call back for the information and had to do so twice to get the number. No one followed up to get our business and they had my phone number and email address.I then visited Roush Honda. The clean organized dealership and professional appearance of the sales staff began to hook me. The saleswomen was more than excellent, eager to answer any questions, and called as a follow up and spent over an hour explaining the details of the car at the time of pick up. I will recommend Roush to all who will listen.

rrobert8

Dec 21, 2015

I have been dealing with Roush for many years and Kristen was by far the easiest to work with. She is very informed and put me at ease about my choice of van. She set all the features in the van to my preferences. What a joy. Thanks Kristen

Kevin33

Dec 20, 2015

Just walked in to test drive Honda Crosstour but Steve met all my request.Down to earth friendly sales person, no games, smooth transition, great price!Enough said...

lc6591

Dec 18, 2015

This was the first time buying and financing a car and I have to say that Roush Honda was a great place to do that. The car I purchased (2013 accord ex-l w/ nav) was very competitively priced. Richie made the experience less stressful that I had thought it would be. He, along with management, held the car for me without a deposit while I sold my current vehicle for more than what I was offered as a trade-in. Richie also got touch up included in the deal at no additional cost which was nice. The finance guy, Tim, was very helpful as well and got me a rate that I was pleased with. All in all, my parents made this a more stressful experience than the dealership did. I am extremely happy with both my vehicle and the service I got from Roush Honda. Highly recommended.

Bill R

Dec 18, 2015

We had a great experience with this purchase. They went out of their way to make sure every thing was perfect. Even offered to come back in after a week or two for follow up technology training. Sales rep was Bill Seibert and he has followed up perfectly; not too much, not to little.

BuckeyeGirl1994

Dec 18, 2015

I was pretty certain that I wanted a CRV Touring model based on my research. Shawn greeted me immediately, listened to my requirements, and quickly confirmed that I was on track. After showing me the car and discussing the highlights, Shawn set-up a test drive. This was not my first new car purchase, and I appreciated that he offered a solo test drive so I could concentrate on the vehicle. Shawn had a trade-in estimate ready when I returned and we dove deeper into finding the specific car I wanted. Shawn went over my options in terms of 2015 vs 2016, financing, and vehicle options in a professional manner. He read my preferences correctly and got right down to business and the bottom line. We settled the deal in the space of a few hours and my new car was ready in 2 days.Shawn and Will took good care of me moving efficiently but thoroughly through the purchase and familiarization process. I've never had such a comprehensive introduction to my vehicle as what Shawn provided. I haven't had to look up a single feature to figure it out in 2 weeks of ownership and the Touring model has a lot of features. Shawn went the extra mile to make sure I was all set to go, even putting on my new registration sticker for me.The comprehensive customer service approach offered by Roush was part of what resulted in making my purchase there. Shawn and Will demonstrated it during the buying process and I expect the service department to live up to their standards. The hours alone put them on the right track.

EdandSusan

Dec 18, 2015

Roush Honda has been an excellent experience for us in buying a 2016 CRV-EX. We thank Lee Cohen for his generous time and helpful assistance all along the way of the Roush experience. We would most certainly recommend Roush, Lee, and the service department to others, as we were recommended to Roush.Thank you all very much. We love our car!Ed and Susan

bill2016

Dec 17, 2015

Linda was the sales person I dealt with. She was very clear in her sales presentation and helped find the Honda I was looking to purchase. She has followed up with me on questions of operations and helped clear up my understanding of new technology. I would recommend the Roush dealership because they went out of there way, from sales to maintenance to work with me.

tw123

Dec 17, 2015

I more or less knew what I wanted when I came in, but the entire process was painless and low pressure compared to some other dealerships that I had looked at. Everyone was very kind and helpful. I'm very happy to have purchased a new 2016 civic from Lexy at Roush.

mo

Dec 16, 2015

This dealer pays lots of attention to details. I would do business again and would recommend them to anyone. Very impressed with this dealership and it's employees.I went there expecting to buy a 2013 or 2014 CR-V and ended up with a demo 2015 CR-V because of price.

John

Dec 15, 2015

I had an excellent experience with Roush Honda and Richie Phillips was very professional, patient, and helpful. I'll definitely be looking for him for my next car purchase.

happy buyer

Dec 15, 2015

Having been a 3 time buyer of new hondas through Roush, I decided to check there first when shopping for my son's used car. Don Emery, with Roush Pre-owned Car Sales listened to what we needed, and quickly contacted us when the perfect car came onto the lot. He worked with us closely to make sure we were comfortable with the sale and handled all of the details effortlessly and professionally. We will definitely come back when we have future needs.

TheTwerkinDead

Dec 15, 2015

I went in expecting to buy a used 2013 honda civic, but was given such a great deal on a 2015 honda civic that I drove out with that instead.

jwalens

Dec 14, 2015

I've been dealing with Roush for over 20 years, and don't want to go anywhere else. Kristin knows what I'm looking for and picking out my new leased car is always simple. She also looks for the best timing to make the deal. When I come in to do the paperwork and pick up the car, it's smooth, quick and easy. Everything is ready and from checking in, doing the papers and getting oriented to the new features, I'm out of there in an hour. Yes it takes that long because over the years, we've gotten to know each other well and we catch up on family news.

NewAccordOwner

Dec 14, 2015

I had to make a quick car purchase before the new year -with the holidays I was very pressed for time.I told Lee Cohen what I was looking for....and he was quickly able to give me a car that matched what I needed -with pricing that was very competitive.I came back unannounced the next day to test drive the car -Lee was out....but another sales associate -Bill Seibert -was very helpful in getting me to test drive the vehicle I was interested in...and when I asked -also quickly setup a test drive for a vehicle with additional features.The car I chose was an upgrade -and they were quickly able to get me great pricing.Close process was a breeze....typical additional warranties/coatings were offered and explained -but not hard sold.After the sale was finalized -Lee Cohen went through in detail features of the car -with special attention to the electronic systems -which are pretty amazing -but which I likely would have not been able to use if not thoroughly demonstrated.Great dealership.

BasqueJoy

Dec 14, 2015

My visit to Roush Honda was a most favorable experience. Mr.WIswell was most informative in all aspects of the car I was interested in purchasing.. I never felt pressured to close a deal. I appreciate the time and patience extended to me. In fact I found this experience more favorable than any I ever encountered at any dealership..

dpovse9

Dec 10, 2015

Salesperson was very helpful. Process was a bit long but explained everything so I understood very easily. Anything I wanted to check out they allowed me to and even drove me over to the new car lot to look at each one more closely.

Jg7

Dec 8, 2015

Compared to my other times buying used cars, this was by far the best. From the sales person to the finance staff, everyone was very nice. They even were fair with the used car price and my trade in. I'm not sure what else I would want from a dealer. When I look to replace my other car, I plan to shop here first.

Allie79

Dec 7, 2015

Everyone was so nice and professional. They took the time to explain everything to me and I will definitely be going back for my service needs and when I need to buy a new car.

David

Dec 7, 2015

This is the third time my wife and I have purchased a car from Roush Honda and the second time from Jim Hartsook. Both times, Jim made us feel comfortable and never pushed one car over another. Jim's easy going personality coupled with the reliability of a Honda makes buying a car at Roush Honda a pleasurable experience. If you are in the market for a used car, contact Jim Hartsook at Roush Honda. You won't regret it!David

Honda pilot

Dec 5, 2015

I worked with Ray Moore on my car purchase, and I couldn't be happier. Ray was very knowledgeable, and was very nice to deal with. I would recommend him.

long time repeat customer

Dec 5, 2015

I first tried Roush Honda almost 30 years ago and that is the only place I've bought cars since. All of the employees I have encountered have always been very responsive to my needs and extremely easy to work with. I usually deal with Richard Beard and I have complete trust and confidence in our dealings. It has always been like working with a close friend. Recently my wife totaled her CRV and we found one on line that I knew would not last long so we immediately went to Roush. Rich happened to not be working that day so we dealt with another salesman named Ray Moore. There was no surprise that dealing with him was no different from dealing with Rich. The transaction was completed and we received the car the next day. He even took care of calling the car rental company and returning our rental car. I have always recommended Roush and some people "price shop" and go somewhere else. The service during and after the sale is well worth any slight price difference and everyone I have sent to Roush agrees.

Reelco

Dec 4, 2015

Kristen is very helpful and knowledgeable. She was honest and provided me with an extremely easy efficient process in purchasing an Accord that I thoroughly enjoy! I highly recommend Roush and look forward to dealing with Kristen on future car purchases.

Arlene

Dec 3, 2015

Roush Honda is the nicest dealership I have ever been to. When I called and spoke with Lee Cohen, he asked what I was looking for in a car and I just said I was looking for something small and fuel efficient with a comfortable ride. I didnt realize how much cars had changed since 2012! My husband and I ended up spending several hours with Lee, getting educated about modern safety equipment. Although the 2016 Civic had only arrived four days before, Lee knew all about the safety and other features. At my request, he came along for the lengthy test drive to better explain the right-side camera, back-up camera and modified left-side mirror. He also explained the other crash-avoidance options on this beautiful car. Roush Honda is employee-owned, and that could be why it has such a homey, friendly atmosphere. Sales Manager John Newton stopped by to say hi, and he was also very nice. We ran into an acquaintance who turned out to be a regular at Roush Honda. He was there to pick up his ninth Honda! The dealership is housed in a clean, spacious, attractive building. Staff, car buyers and service department customers looked happy. When we returned the next day for another test drive, Lee had the car we were interested in parked in front of the entrance. Outstanding customer service!

tombrowning51

Dec 2, 2015

I always had my Civic serviced by Roush and had great service. When I decided to buy new, it was a no-brainer. Roush salesman, Venko, guiided me through my purchase without pressure and with patience. And when I have questions, I know I can go to Venko anytime for the answers. I am very pleased I went to Roush.

samfb101

Dec 2, 2015

These guys gave me the best deal in town, and made the whole buying process simple. We agreed upon a no-hassle price via email. They even brought the car to me for a test drive, since I was home with my newborn and couldn't easily get away. I went to pick up the car a few days later, and the buying process with simple and straightforward. No pressure to buy extras or anything like that. They weren't able to locate the second key to my car, initially -- but they were extremely apologetic and found the key and delivered it to my house a few days later. I would buy from them again!

Lovehondas

Dec 1, 2015

I was in an auto accident and had car totaled. We needed a new car in a hurry. My husband and I were in and out in a couple of hours. We love our car and feel we got a good deal.

reliquie

Dec 1, 2015

My best friend's family have always gotten their vehicles from Honda at Westerville and when I personally went there with my father, I finally found out why. They have a large selection of vehicles and at a very good and affordable price (especially for a college student like me). Jim Hartsook took care of us immediately. Normally, the person would ask if anything was needed and just leave, except, Jim didn't. He stuck around until we had a question and he was quick to respond with an answer and if he didn't know, he would go inside and check and actually come out very quickly with the answer asked for. He truly is a great guy, I highly recommend going to this location and asking for Jim Hartsook. He knows his inventory and he's honest and very helpful. 5/5.

honda123

Dec 1, 2015

Jim hartsook really helped us out and explained all the functions of the car was really polite and took interest in us as a customer would recommend this place to friends and family

Mitchj8462

Nov 30, 2015

Just purchased a used Jeep Grand Cherokee from their used car area. Matt was awesome to deal with. Everything was smooth and not complicated. I would recommend them to anyone. Seth in finance area was very professional. We were very impressed by the dealership. We will be back. Thanks Mitch

robin168147

Nov 29, 2015

Roush has always been wonderful to deal with. This purchase was no different. Very helpful & knowledgeable. Called ahead (just minutes) & they had the vehicle ready for a test drive, by the time I got back (I knew this was the model I wanted), paperwork was ready, financing filled out - so quick & easy - Love my new car!!!

blarrabee

Nov 28, 2015

I recently purchased a CRV at Roush Honda and it was great. My salesperson Jim Hartsook was great. He was very nice and knowledgeable with no pressure like some places. he made sure my Bluetooth was connected and I was happy when I left. Highly recommend him if buying a car. The lady who did all the paper work and things was great.

Brad321

Nov 26, 2015

I purchased a 2016 Honda Accord LX and worked with Lexy Baker. Lexy was very good. She was very knowledgeable about the cars and worked to fit me with the best car for me. She was very professional, courteous and thorough. There were other people I met through financing the car and doing the paperwork but Lexy helped me the most. Overall, I had a very good experience. I hadn't bought a new car since 2004 and I was pleased that I went to Roush and would recommend Lexy Baker as a salesperson.

gretagaylejoe

Nov 26, 2015

I walked into the Roush Honda sales room to meet my salesperson totally on the defensive. I'm a senior citizen and have never purchased a car. I knew I was going to be intimidated, browbeaten, high pressured and made a fool of. I was introduce to Kristen, my salesperson, and from that moment on, I was put at ease. She answered all my questions, compared another car I was considering, looked at other models I could consider and never once rolled her eyes at my ignorance of cars. Her most important assets-she listened to me and was honest. Mike Dunlap made the signing of all the paperwork painless but very informative. Working with this duo was a great experience. I will recommend them to anyone.

TravSho

Nov 25, 2015

I enjoyed my car shopping experience at Roush Honda. I had done quite a bit of research online for the car I wanted and used the Roush website to narrow down my selection. When I actually went to the dealership Jim Hartsook was a good salesmen with all the answers to my questions and with basically zero pressure. I don't like to haggle much but also don't want to get totally taken. I felt like I got exactly what I wanted in that regard. The whole process went very efficiently and I was in and out with the exact car I wanted, at the price I wanted in less than 2 hours.

Mary's Honda 16

Nov 24, 2015

Shawn Risner was the salesman. He was knowledgable, friendly, and very, very helpful. We could not have asked for a more pleasant experience. He answered all of our questions and made helpful suggestions about equipment we might or might not want. We expect to be driving our new Honda for a very long time but, when we are ready for a new one we would definitely ask for Shawn Risner!

mblosser68

Nov 24, 2015

I bought a used 2008 Honda Accord from Roush about 5 days ago. This being the first time I bought a car on my own, they couldn't have made this process any easier. My salesman, Ray Moore, was very helpful and knowledgeable about the inventory and about the buying process. My finance person, Christina Baird, was very helpful as well. I also had a little electrical issue with one of the door locks and even though the vehicle was "As-Is' when I bought it, Roush still covered the expense for me to get it fixed. Overall a very pleasant experience. No games, no hassle. I will definitely be back for my next purchase!

Mercedesgb

Nov 24, 2015

Lori is a knowledgeable sales person who makes the car buying experience pleasant minimizing stress. The buyer is satisfied,likely to return and recommend. Excellent

Sapiditynthecbus

Nov 24, 2015

We bought our 2005 CRV from Roush 10 years ago and 258,376 miles later she is still running like a top but we moved outside the city and needed an all-wheel drive vehicle. So we said why not another CRV? Our current CRV has been so easy to take care of and they offer an all-wheel drive option. So we stopped in and Richie welcomed us with a warm greeting and showed us what we were looking for. A week or so went by and we did a little more research and ended up finding a 2011 with 18,243 miles on her. We knew what we wanted and they came down to the price we needed to be at and the transaction was smooth. Thank you Richie, Tim and Roush for making our new purchase easy.

South2015

Nov 24, 2015

Just purchased my 4th car from Roush Honda, and as always, they went above and beyond to provide amazing customer service. I will be a devoted Roush customer for life!

LaylaP

Nov 23, 2015

As the stereotype for my demographic goes- I'm a 25 year old female with zero car-buying experience- I am a easy target in this market to get duped. That being said, when I was looking for a new car, I had my guard up and was skeptical about everything. But at the end of my deal here, I was completely happy, not only regarding the car I chose, but with the service, advice and extremely thorough walk-through of the car buying experience. Dave explained the entire procedure to me very clearly, made sure I understood what my options were, and made sure I understood which of those options were in my best interest. Overall, he went above what I expected a dealership to provide for me. This is the third car my family has purchased from Dave. You can trust these guys. Thank you so much.

office100

Nov 23, 2015

Shawn was super helpful and accommodating even though we have a very demanding schedule and needed a car fast and delivered to us. I would use him again in a heartbeat! Thanks Shawn! Rich was also great and helpful with paperwork.

Ezondo

Nov 23, 2015

I went to Roush because my boyfriend had great experience there when he leased his new car. I wanted to buy a used car, but I had no idea what to expect. I met with Lori and she was informative and helpful. She helped me determine which car would be the best for my budget and my credit. She and Tim got me into a car more fabulous than I could have imagined with a rate much lower than I expected. I will buy my next car from Roush and encourage my friends and family to do the same.

amy dennis

Nov 22, 2015

I worked with Lee Cohen. He was helpful and understanding of my budget. He did not feel pressured at any point. All the pricing and options were provided and I was left to make my decision. I did a a lot of research on models, cost, and accessories and I feel like a got a fair deal. Lee did a great job explaining all the features on the car...this was my first Honda. I also appreciated that I was able to take the car for a test drive be myself. Less pressure!

HondaHome

Nov 22, 2015

Standard outstanding customer service and selection. I think 7th purchase from this dealership says it all. Great after purchase service as well. Had a great selection of cars in the price range and style we were looking for. Very happy with the process as well.

J.Guest

Nov 22, 2015

With zero intentions of actually purchasing a car the day my wife and I were there, Lee made it very clear that he was there to help in any way. The whole atmosphere was very friendly and very comfortable (no pushy salesmen). Lee was straight up with everything that was on the table, he would let us see all the numbers and figures, and nothing was hidden from us. Lee even helped us go through the lot and find various color choices to see what best fit us. After a long patient day, Lee had finally found a a 2015 Honda CR-V that couldn't be any more perfect. I would completely recommend Roush and would recommend Lee any day. You guys really know how to keep people happy and get them in the best vehicle with out pushing them away. You definitely get an A+ in my book. I will be back when it is time for a new car. Thank you!James Guest

Jamoke

Nov 20, 2015

Bought 5th car from Roush and I believe my third from Jim Hartsook. I can't say enough about Jim and Jeff Lacy and their excellent service in getting me in a car that I'm happy with.

Hondavan 123

Nov 18, 2015

This is my Second buy with(Jim) my salesman,Very good Customer service Not a pushy sales man like others. I highly recommend Jim Hartsook in your next car purchase at Roush Honda.

linalolita

Nov 17, 2015

I went in knowing what I wanted, Jim Hartsook made that very easy for me. He didn't sell me cars or services I didn't want. Having looked around for several cars, he made the effort and followed up with me and sure I was taken care of! With busy schedules and not a lot of time, he made it easy for me to purchase the vehicle I wanted within the price range I needed. He had everything prepared and ready and didn't waste my time. I appreciated all his hard work and effort to make sure I had exactly what I wanted and left happy! I would recommend him to my friends and family!

MackDaddy1962

Nov 17, 2015

Bought a new 2016 Accord EX-L Navi Sedan from Roush Honda last week. As always, they're a great dealership to do business with. The folks here know their product, and don't push or rush you into a decision from start to finish. Overall, I'm pleased as punch with my purchase at Roush. I'd recommend them to anyone who asks!

Trish36

Nov 15, 2015

Having narrowed my search for a car down to two and a limited budget, I arrived at Roush with an excellent recommendation from a coworker and friend. My salesperson was very helpful, patient, and respectful during the entire process of deciding on my purchase and making sure my monthly payments fit my budget. It was truly a pleasure doing business with this dealership and I will continue to do so through service for my vehicle.

Pilot Fan

Nov 14, 2015

This was our 6th Honda car purchased from Roush Honda. The customer service continues to be excellent. The purchase process and customer service were outstanding, as usual!

Bloss0056

Nov 14, 2015

I would highly recommend going to this dealership before you purchase a vehicle. Our salesman was not pushy at all and made me and my wife both feel comfortable. Great job by the whole Roush team, including our finance person (Chrisi Baird). My wife said when we left, "that was too easy and I don't feel like we just fought a war!" Good, honest dealership! Great job Ray, we'll be back for our next car.

Jim 1901

Nov 13, 2015

If you are going to get a Honda, use Roush. If you use Roush, work with Lee Cohen.I leased a new Civic yesterday. I worked with Lee via phone and e-mail for 2-3 days before that. He was quick to respond and was efficient when we met (first to review the offer and the car and a second time to sign the paperwork and pick up the car). He knows the product inside and out and is a professional. He will not waste your time. I will use Lee again.Mike in finance was a help also. He explained everything to me at a speed I was comfortable with.

Odyssey2012

Nov 13, 2015

Based on our daughter's recommendation and her business dealings with Roush, I called the dealership and talked to Ray Moore on November 6, 2015. We met with Ray that evening; it was our first time visiting Roush. Our goal was to purchase a used a fully-loaded Odyssey with low mileage and take the car home with us.As my husband and I are over 70 years old, we have purchased a great many cars over the years. Therefore, we were very direct in our conversation with Mr. Moore relative to centering on a fair price quickly! Within an hour or less, Ray had selected a car that met our requirements, we agreed on a price, and the papers and the agreement was signed. In addition, we had the opportunity to meet and converse with Jeff Lacy and Seth Kuber. We are very impressed with the professional demeanor of all three of Roush's employees.

GJG2

Nov 11, 2015

I take every opportunity to praise the Roush experience to as many people I can. Though I contemplated a different model of vehicle, I came back to Roush because their customers are a priority. Kristen, Rich, and John could not have been any more professional and helpful. They made a difficult situation into a positive experience. When my children were in an accident and totaled their vehicle as a result, the Roush team were interested in the well-being of the kids, as opposed to simply putting them into a new vehicle. And, that's just the buying experience. That professionalism is displayed across the company, from Service to front desk. I will not purchase from anywhere but Roush.

seriousbuyer

Nov 10, 2015

Initial internet contact was pleasant and presented impression at least some effort to deal. However, not reconnected by same person but was handed off to regular salesman. Salesman deal was MSRP, which could get from anybody. A waste of time.

Welch15

Nov 9, 2015

A great dealership and great people to deal with, especially Bill Seibert. Very knowledgable able the Honda products and competition. I would highly recommend Bill and this dealership to everyone looking at new Hondas.

Amy Kent

Nov 9, 2015

Wow! The team at Roush turned what I consider to be one of the most difficult times in my life, completely around!My car was hit at 5am on a Friday about a month ago. I was asleep when it happened and luckily, the person who hit me called the police and left their insurance information. I filed a claim immediately and sat and waited... and waited and waited and waited to find out that my car was totaled and that insurance was working to get me the money I was owed for the loss of my vehicle. My brother had just purchased a car through Lexy at Roush, and highly recommended her. I scheduled an appointment with Lexy and she quickly talked me into buying new vs. used. She provided me with the reasons I needed to hear and was very patient and just really listened to what I needed out of my new car. She found me exactly what I wanted and in the price range I needed to stay in. Lexy and her manager Casey worked with me to help me purchase my first new car, and I would tell anyone who is looking to purchase a new car to go see them. They were timely, friendly, detailed, organized and efficient. THANK YOU GUYS SO MUCH FOR YOUR HELP!!

JoeScho

Nov 8, 2015

I had narrowed my search to three cars, and submitted for quotes through the Costco program. For the CR-V, I was referred to Roush Honda. I was contacted by email and phone, and arranged to meet DeAnna Thompson at the dealership. DeAnna referred us to Lee Cohen who arranged for a test drive and patiently answered all our questions. Lee was very helpful with none of the high pressure salesman stuff that people hate. He helped us narrow down our options and pick a favorite. It was good to hear that Roush had it in stock.The next day we decided to come back and take a second look. Lee was there when it was convenient for us, and again answered our latest questions. We decided to move forward and close the deal, and again Lee was there that night and spent an hour with us going over the features of the car, synching my phone to the car, and generally getting us off on the right foot.I appreciated very much that the dealership did not play any games, no surprise charges or high pressure sales tactics. Lee was helpful, honest and professional throughout and I would refer friends to him and the dealership without hesitation.

V-Dub Guy

Nov 6, 2015

Surprisingly I found my 2013 VW Passat at Roush Honda in Westerville, OH. I saw the car while doing some research looking for an older 2012 Passat and something told me to head up to Westerville and look it over. This is where I met Mike Brady, Consultant, he came out to meet me, introduced himself, shook my hand and I thought OK the game was on. Only there was no game. Mike was up front and honest with the information about the car and after the test drive, we sat down to discuss the deal. We quickly came to an agreement that was good for both of us, seemingly a rare event at a used car dealership. I cannot say enough good things about my experience with Mike and Roush Honda and I hear they also sell used Hondas too-lol.

vwood1128

Nov 5, 2015

I will always go to Roush for Sales or Service! They treat me with respect and professionalism every time. Vince was no exception - this time I was purchasing a used car for my daughter. He always thought ahead of time of what I would want or need and had it ready. He was punctual, friendly, knowledgeable, professional and made the whole process move smoothly beginning to end. He even went out of his way to gather some items from my trade-in and moved them to the next vehicle so they weren't missed! Once again, Roush provided the quality in people and service that I have come to expect.

Ehartman

Nov 5, 2015

After shopping around for a used Honda CR-V at many dealerships in the Columbus area, my husband and I decided to take a look at a car we had seen on Roush's website. Unlike other dealerships, their website inventory was actually up-to-date, and he was able to come in that day to test drive the car. He met with Brooke, and when he decided that this could potentially be the car for me, she was kind enough to let him drive it to the school where I work so I could take it for a spin during one of my breaks. When we decided we loved the car, he went ahead and started the ball rolling on purchasing the vehicle. Although I was not there for the beginning of this process, I was there to finalize the purchase. Working with Brooke was the most pleasant and easy experience we have ever had purchasing a car. After meeting with many sales-people who were clearly trying to pressure us to buy ANY car just to make a sale, it was such a relief to find someone who wanted to make sure that the car was the right fit for us and who was clearly there to make the process as stress-free and smooth as possible. The negotiation process was simple, honest, and straight forward. After completing the purchase, Brooke even hopped in the car with us to help us connect our phones and show me all the buttons and knobs before we left the dealership. We would absolutely recommend Brooke at Roush Honda if you're in the market for a used car and painless purchasing process.

garyanderson5656

Nov 5, 2015

I just finished up my eight purchase from Roush, this time a gorgeous used '12 Crosstour. Lori Strohofer is a true pro who handled everything with the utmost in service and professionalism. But I also need to do a shout-out to the management team of Jeff Lacy and Rod Williams, who went above and beyond the call of duty in handling an unexpected complication on my part. They did what had to be done efficiently and professionally, making me a very happy camper. Finally, many thanks to the finance and delivery department for the way Christina Baird treated me in the process. Roush Honda continues to set the standard for dealerships in the 21st century. Thanks, all!

AndreaB

Nov 4, 2015

We all know that Honda makes great cars. The car however didn't sell me, as I am leasing, so it won't be my forever car anyways. I went to several other dealerships to test drive and discuss leasing options; Honda blew them all out of the water. The icing on the cake and what sealed the deal for me was my interaction with my sales person. A huge thank you to Lee Cohen for all his knowledge and patience he gave me. He worked diligently with me (and my husband) to cover each question and concern I had. He didn't BS me and let me tell you he knows his stuff. He didn't even flinch when I changed my mind at the last minute regarding which car I wanted. He was personable and obviously loves what he does. I mean he would have to to deal with people like me;) He did what he said he would and more -- just a wonderful experience and of course my car is a dream to drive. This was the BEST experience I have EVER had leasing/buying a new car. I will be leasing from them again in another few years . . see you then Lee!!

jquatt13

Nov 4, 2015

I appreciate going to Roush Honda in Westerville when car shopping because of the quality of the employees and service, I always feel at ease and well taken care of by the staff. They make car buying a postive experience. We have purchased 3 vehicles from Leigh Daniels over the last 15 years and I would reccommend him to all my family and friends, he is a true professional who cares. Also dealing with Rich Broderick in finance was a great experience , he made it a smooth transaction. We have always had our cars serviced there and they have convenient hours and helpful service personnel. Overall a 5 star experience everytime.Joe Quattrone

mobiaxis

Nov 2, 2015

Lee Cohen helped us buy a Civic for my wife earlier in the year and so naturally I turned to him when I was ready to replace my FIT. Lee is a pleasure to work with and everything went very smoothly. I would recommend him without reservation to anyone looking to buy a new Honda.

Pauley123

Nov 2, 2015

My daughter's civic died on the way to work and my husband and I went to wait with her for the tow truck. We had it towed to Rousch and while leaving the site we ran over something and lost air in our tire. After checking her car in, my husband asked the service guy about help with our tire and was told nothing could be done. While we were trying to pump the tire up ourselves with an air compressor, Norm Nolder came over and asked if he could help us. He took the vehicle to the back and tried to put air in the tire, but it wouldn't hold. He then took it and got it next in line to see if it could be plugged. They were able to plug the tire and we were on our way. Thanks so much Norm!! You made a difficult situation so much better. We greatly appreciated your help! You are an asset to the company and you truly understand what customer service is!! Thanks again Norm!

varughes1

Nov 2, 2015

I rate very high on my buying experience with Roush. Cameron Dean made it so simple and easy for me. I will definitley check with Roush for all my future car needs before I go to anyone else . I interacted first with DeAnna Thompson and she directed me to Cameron

Benjamin B Welch

Nov 2, 2015

Thanks so much Kristen, I think this is the third or fourth Honda you have set me up with and I greatly appreciate you always being there and available and for making things easy for me. .. This was by far my best experience yet. Thanks very much and look forward to next time - hopefully no sooner than about 2.5 years from now, but that is just for a car deal... look forward to speaking with you in the meantime anytime!Also, I would like to thank Will - who took care of my financials. I appreciate you being thorough but quick! :) Great service.

David

Nov 2, 2015

Having already purchased five cars from Roush (3 new and 2 used), I had high expectations when I went to purchase a used Audi Q5 from the dealership. I worked with Lori Strohofer, and was not disappointed. First, I enjoyed being able to test drive the vehicle by myself. I tested it on various roads, and stopped to give it a thorough review. Since this wasn't a Honda, I also appreciated their honesty in explaining they did not know much about the technical details of the vehicle. I also enjoyed receiving their best deal without all the back and forth haggling. When I decided to purchase the vehicle, there were a few things I asked them to attend to, and they were completed by closing. The car was ready and waiting when I showed up. All in all, I enjoyed working with Lori and am very happy with my "new" car. I would recommend Roush and Lori to anyone looking for new or used vehicles.

Proud Veteran

Oct 31, 2015

Ericka Smiley and Bill Seibert provided an outstanding buying experience. Their friendly, caring, and professional guidance was exemplary! They went above and beyond in every aspect. Their teamwork really made the buying experience very comfortable and seamless. Having worked with Bill Seibert before and respecting his expertise, I sought him out for this current purchase. Additionally, due to my respect and trust in Bill, I have referred other family members to him. A job well done!

OSU Usher

Oct 29, 2015

I had a tremendous buying experience at Roush, from the time that I walked into the dealership every one was fantastic. Great Job and everyone was a pleasure to work with!

Carecliff15

Oct 29, 2015

Ray Moore was our salesman. He was very respectful of our time (I'm not into the length sales pitches when buying a car). He was upfront, honest, friendly, and let us make the decision. He had everything ready to go when we made the final sale & I enjoyed my experience with him. Very comfortable and knowledgeable. I would recommend this dealer to anyone looking for a great car & comfortable sales experience.

Swinehart3395

Oct 28, 2015

Our sales Representative, Lee Cohen, was just excellent. He made the buying experience a pleasant one with no pressure and boy was he knowledgeable. Mike in financing walked us through the financing of the car and it could not have been easier. The final 2 hours of Lee going over every feature of the Pilot was just excellent. He knew the product, the features and explained them thoroughly. We own another Honda from Roush and this buying experience was superior.

mmcmillen

Oct 27, 2015

Great value all around! Great pricing, financing and exceptionally customer service from Brooke and Jeff! This was our 2nd vehicle purchase from Roush. We will be lifetime customers, as well as recommend to family and friends.

Ambrish

Oct 27, 2015

I had a very great experience shopping at Roush Honda and specially Venko as the sales person. I was offered very good price for Honda CRV which was very competitive and can't be beaten by other dealers,

chuck

Oct 27, 2015

After finding out that my vehicle needed a replacement engine, the team of employees (identified below) helped me understand my options and were helpful in my decision to purchase a vehicle from Roush. Though I didn't expect to buy a replacement vehicle so soon, the Honda team made it less agonizing to go through the process. I would like to especially note Ericka Smiley for all her help as liaison between me and the sales and the service organization. She is a plus to have at Roush Honda.

dattasnehith

Oct 27, 2015

I thought of just looking for the car, but with the best price offered from these people, I purchased and OMG I can't believe itThank you soo much Roush honda for your help in getting my new car...

tonajones

Oct 26, 2015

No high pressure, unpleasant surprises, or think you are getting something your not. This dealership is very professional. Have had 2 leases and am very pleased with the process from beginning to end. Bob S. is great to work with and I highly recommend going to Roush.

Ron & Pat D

Oct 24, 2015

My wife leased our first Honda (Odessey) in May 2015 and mentioned to Leigh during the transaction that I would be in the market myself very soon. Last week I emailed him my interests and was given a quick response answering all the questions. I returned a couple days later and leased a new Accord. The transaction was handled quickly and to my satisfaction and returned within two hours to pickup the car. The dealership and Leigh were a pleasure to do business with. Prior to May - I hadnt purchased a new car since 2001 - and this transaction is changed my opinion about car dealers and salesman - I hope these changes are permanent.BTW - i neither saw nor drove the car I leased prior to the transaction - like - how often does that happen?The finance guy must have been new - but was excellent too

Beuford

Oct 24, 2015

Walked in on a Monday afternoon looking for a new Honda. Staff is very helpful, polite, and accommodating. Received good information about options and about the vehicles from our salesman. Decided we found what we were looking for and the entire staff did a great job to put everything together, we left happy with a car a few hours later.

caseygoad

Oct 24, 2015

Richie, did a great job he listened to my needs and found a car that fit my needs that day. Financed and out the door that night. This was my first major car purchase, I was a little afraid but they Richie and the finance person Christy made it really simple and easy. I would highly recommend this dealership and Richie Phillips

Jetta

Oct 24, 2015

This was our 3rd car with Roush and our salesperson, Bill Siebert. He is a very caring person. He made sure all our needs were met. I will definitely get my next car there and Bill will be our person. I would recommend them to anyone. I love the fact that they are local and employee owned.

Rhyan15

Oct 23, 2015

Ritchie Phillips in the used car sales department helped me with my purchase. He was extremely helpful and friendly. I recommend him and Roush Honda!

W4

Oct 21, 2015

From our first phone call to our visit to the dealership we were met with great service. Lee Cohen listened to what we wanted and worked to get us exactly what we needed while keeping us informed throughout the process. Finance with Will Groves was a breeze and all choices were explained thoroughly.

Tom930

Oct 19, 2015

My wife and I went shopping this week for a used car. Fortunately we stopped by Roush Honda and met with Brooke Diedrich. She was a real pleasure to deal with and was so helpful in getting us in the exactly the car we were looking to buy. It was a most pleasurable experience and I rarely say that about dealing with a used car dealer. She was very professional, knowledgeable and friendly. Could not ask for a better experience. If your looking for a used car, I would highly recommend you stop by and see Brooke at Roush Honda.We love our CRV!

Laura F

Oct 19, 2015

The attention I receive from Roush Honda when looking for a car is excellent. I have purchased four new cars and two used cars from this dealership over the last 15 years. My most recent experience purchasing a used Honda Civic involved Lori Strohofer. My daughter was in a terrible car accident and her Honda Civic (purchased at Roush Honda 18 months ago) was totaled. We needed another vehicle quickly so I sent Lori an email asking her to look for another car. Lori called me back that same day and asked me a few questions about what I wanted. Less than 24 hours later, she had found a 2008 Honda Civic for me to consider. Another 48 hours later, my daughter and I had signed the papers and purchased the car. This past experience was great, as have all of my other car purchases. Thank you Roush Honda for making all of my car buying experiences easy.

jitendra

Oct 17, 2015

I bought my Honda CR-V from Roush Honda. Exceptional service from our salesman, Jeff Hape. Received inconsistent info from other dealership, but Roush treated us fairly and honestly. Very helpful with questions even after purchase which was refreshing. Great car buying experience.

buying in westerville

Oct 17, 2015

In a perfect world, car salespeople deserve to make a decent living off of the hours that they work and their product knowledge. Unfortunately, holding gross on the sale of the product is where they usually make the most money and this is done through painful negotiation processes. As any value conscious consumer would do this day and age, I did my research online before I contacted the dealership to work a deal on a new car and negotiate. I looked up what the exact car I wanted was actually selling for based on Truecar.com, and I also determined what the wholesale value was on the cars we were trading in. I initially worked with Sam, and while he was appraising my first trade in, I talked to Joe the sales manager and he cut right to a sale price that was actually BELOW what Truecar suggested. When it came time for Sam and I to discuss the trade in value, we agreed on the price that I initially wanted. There was obviously no need to negotiate that painful back and forth process, and that was awesome. Will put together the finance numbers, and then I returned a few days later with my fiance and worked with Richard to sign the finance paperwork. Will and Richard were both very professional in the finance office and weren't pushy about selling other products(and we did buy the gap insurance). I appreciated the fact that Joe was no-nonsense and got right to an aggressive sale price, and Sam was extremely knowledgeable and treated my family and I with respect. The deal was fair, painless and we love our new car!

DawnandReg

Oct 16, 2015

Began my search with Honda for a new SUV, liked Shawn Riser and the CR-V a lo,t but wanted to continue to look. Over the weeks I test drove similar vehicles at 7 different dealers. When time to make final decision, couldn't get the salesmanship of Shawn out of my mind or the beautiful Honda CR-V. I returned for one final look, Shawn made it so easy, and I leased the CR-V on the spot . My husband was with me, also impressed, and ended up leasing a new vehicle himself as well. Financial matters well explained by Will and were introduced to several other charming managers. Loved the day, loved the experience, love the cars, and learned of all the additional perks to dealing with Roush Honda.

deco

Oct 16, 2015

am not having any other answer except thanking you miss lori for the help....you the best ...tnx for your great customer services friends and family lets go to roush honda and get what we looking for and with lori no regret she always have the best for her customers thank you onces again miss lori

megs11583

Oct 15, 2015

I highly recommend buying a car from Roush Honda Used Cars. This is the 2nd time I have bought a car from them and both experiences were fantastic. Vince and Steve work very hard to get you into a great vehicle and find financing to fit your budget.

Pam Clegg

Oct 13, 2015

I would highly recommend Brooke Diedrich from pre-owned sales at Roush. She listened to our needs and wants, especially when it came down to the actual sale. She took the time to give the right amount of assurance with facts to support the sale. She was focused and stayed with us till the end - long day for her. She explained the vehicle features which was unexpected and great! Also, I am SO grateful for the finance person we worked with, Christi Baird. Financing can be so stressful and sometimes overwhelming but Christi was very clear in the what and why we were signing. Roush Honda exceeded my expectations because of these two employees.

GShearronJr

Oct 13, 2015

My wife has bought one Honda Accord, and I have bought 3 Honda Pilots from Kristen Taylor, and I gotta tell ya' .... she's the BEST! Once again, she made the process smooth and painless and delivered a deal that I am very happy with. By now, she knows how I like to work when buying a car, and she takes care of business in an efficient and professional manner. I have and will continue to refer her to anyone looking to buy or lease a Honda!

jaw.review

Oct 11, 2015

Jeff Kiehle at the Pre-Owned dealership was excellent with whom to work. Upfront and fair on the trade-in values. I use "values" because after we met with him and the trade-in values of our (my wife and mine) cars, we purchased two used cars with our two trade-ins( a Honda CRV and a Subaru Legacy)! And we are not related to Jeff or anyone that works there!!

Teena

Oct 10, 2015

My experience with Roush Honda and Lee Cohen was wonderful. Everyone was friendly and helpful. Working with Lee was easy and he made the experience pleasurable. His communication was timely and he helped me through every step of the process. He was patient and kind and really enhanced the experience for me. Elise was so friendly and fun to work with. She was a pleasure to meet.Will made the financing portion easy and quick. He answered any questions I had and was very thorough and helpful.

kav95

Oct 8, 2015

Salesmen at Roush Honda were very efficient and true to their word. So far, so good. Great deal as well. I sure would recommend again.

westerville-fam

Oct 8, 2015

We recently closed on the lease of a 2015 Civic.....and were pleased throughout the entire process. We started with Honda because of their solid reputation.We chose Roush for their lease options, proximity and convenience.We'll absolutely be back to Roush Honda because Kristen was so responsive and genuine.Thanks to you and your team!

Chiv1234

Oct 8, 2015

I found the people at Roush to be helpful. Every ASPECT of my buying experience was offered in a friendly, considerate and professional manner. We will have our car serviced at Roush. We trust them!!!!

BruceB

Oct 5, 2015

This is the second Honda from Roush we have purchased over the last seven years, dealing with Kristen after my first purchase and realizing she was there for my second purchase really made a big difference. she's honest trustworthy and very professional. She listen to me, told me things about the car that I needed to know and answered all my question. The process was very easy and quick. The next car I purchase will be from Kirsten, hopefully she will still be at Roush.

HAowner706

Oct 5, 2015

I have been leasing Honda Accords from Roush Honda for many years - my sixth lease - and have received consistently great service. I have recommended Roush Honda often.

cat

Oct 4, 2015

We were greeted kindly as soon as we arrived and helped to fine the car we wanted to test driveand the process of how to get car was clear.our dealer was very helpful but not pushie, Every thing was understood as to our options.

kedwards

Oct 4, 2015

I recently leased a car from Roush Honda. The experience was a great one! Lee Cohen listened to what I wanted and needed in a car. The dealership is owner operated which really makes a difference. There was no "I need to speak with a manager" with me sitting and waiting. Lee Cohen was respectful of my time and cared about providing excellent service.K.Edwards

Kevhit76

Oct 4, 2015

Shawn contacted me regarding my thoughts on what my plans are as my lease was winding down to maturity. I decided to go with another lease. He got me where I needed to be and in a new CR-V. This is my 3rd lease with Rousch and all experiences have been painless.

Abrcrmdl23

Oct 3, 2015

My 2000 civic had the ac compressor go out at 185000 miles. It was getting time to upgrade and I went in to check out some options. I dealt with Michael Brady. He was great. No high pressure tactics, really listened to what I wanted and the budget I had. He told me about a trade that had just come in that wasn't on the lot yet that he thought I would like and was in my price range. I test drove some comparable models and some competitor makes while we were waiting for it to come back to the lot. He notified me when it was there, I test drove and loved it and walked out with it that day. They got me a great finance rate for slightly less than my target price which was awesome. I loved the experience, Mike was great and I will definitely be back for my next car as I am a Honda die hard.

Babychicka08

Oct 1, 2015

From my initial visit to 2 days later when I drove off the lot with a 2015 Toyota Corolla, I felt in good hands as the entire team at Roush Honda took care of me & assisted me in my purchase. Richie was charasmatic & gentle (without being that overwhelmingly, pushy salesman) talking with me about different options I could explore to make sure I got all of what I needed while making this purchase. When I certainly back in, Ray & Matt got me off to a great start & allowed me to do a thorough test drive. & Tim made all the paperwork a breeze! A week later, I couldn't be happier - thanks to the great team at Roush Honda!(:

Shane Seemann

Oct 1, 2015

I gave them 5 stars because it was a great overall experience! Everything was done and finished within 2 hours, and that includes getting approved and driving the car off the lot! Richie was well knowledge about his cars and how everything worked! He helped me out so much in the process of buying my first car, and I couldn't be happier with the one I got! He always had a smile on his face, and went out of the way for me to get the car :) Thanks so much Richie Phillips your the man! Also one of the best dealerships I have walked into.

SB

Sep 30, 2015

Decided to take a quick trip to Roush in order to "look" at an Accord that my husband saw on the lot and thought I may like. I had absolutely no intention of buying that day nor did I actually believe I would like the car enough to even give it a second thought. Well, I loved it. It may have been the intoxication of the new car smell or just the fact that this is a beautiful car that rides exceptionally well but whatever the reason, I was smitten.I explained to Shawn that I was interested, however had three months left on my current lease and was "upside down" which left me no choice but to walk away and wait until December. Shawn was able to work something out that allowed me to purchase the car right then without rolling over any money from my lease. (He was able to think outside of the box which is a quality that is extremely hard to come by these days) Better still, I didn't spend my entire day inside of a dealership (a total of 2.5 hours) and they didn't push me to purchase anything extra. It was so refreshing!!I had a terrible experience with Byers Chevy and Lindsay Honda and decided that all dealers/sales associates were (insert bad word here) BUT SHAWN RISNER was able to change that perception and make my experience not only fun but worthwhile. If this dealership continues treating customers they way they should be treated, I will forever shop at Roush Honda!!!!I don't want to forget the other two people I worked with so bear with me. Elise Swingle was funny, sweet, prompt with replies and was not at all pushy. Karen Matthews was fun, to the point and not at all like anyone I have ever dealt with where vehicle financing is concerned. Didn't try to sell anything to me that I didn't want and explained some things that helped me better understand what services would best fit my needs. I can say only wonderful things about every single person I encountered. THANK YOU ALL SO MUCH!

Bonnie R

Sep 30, 2015

We were looking to buy a car but were accustomed to a mini van. We have 3 teenagers and were concerned about having less space than the van. Brooke, being a parent herself, understood our concerns and could relate . She steered us to the very roomy Accord. Also, before we drove it off the lot, she went over every detail of the car. We were very pleased with her genuine assistance and highly recommend this dealership.

alexisd

Sep 30, 2015

Ray was very helpful & didn't pressure me into anything like other dealers like to do. Absolutely love my car & I'm glad Ray found this for me :)

joshuaplatt

Sep 29, 2015

Just traded in my 8 year old Volvo with 100K miles and purchased my new, 2015 Civic from Roush. We're on our 4th Honda, and have bought a Honda Odyssey minivan previously from Roush, but I shopped around to make sure I was getting the best deal. I walked out of several other dealers prior to buying from Roush. I generally HATE the car buying process, and have no patience for games. From the first interaction, my salesperson, Lexy, was honest, upfront and not overly aggressive. The pricing was fair, there were no games to be played. The additional discount I received by inquiring about CostCo member pricing sealed the deal. From first contact to final paperwork was about 1 week's time. The process was easy, the staff helpful and polite. I'm paying a very reasonable price for a brand new car, at a dealer I trust. I'd recommend Roush to anyone who asks.

SicilianNate

Sep 29, 2015

I had a great experience here. I had stopped by really only for a short browse and ended up with a purchase. The lot had what I wanted but I have to say that a large part of my decision to buy ten and there was due to the staff. The people here were very helpful and friendly. At no point did we feel hounded, pressured, or subjected to obnoxious and manipulative sales tactics. Working with Brooke was one of the best experiences I've ever had in purchasing a vehicle. She was very friendly, helpful and easy to work with and went a long way in making what can be an exhaustive and stressful process very smooth, I would totally recommend coming here.

jdick73

Sep 28, 2015

Roush Honda, Richie Phillips, and Tim Senek were very professional and a pleasure to deal with. Roush is one of the few Honda dealerships in this area that I found still takes the time to certify their pre-owned Honda inventory. Richie did a fantastic job working with me to find the perfect car and Tim did a great job of making sure it was the right price. I could not have been happier with my experience and I will never shop anywhere else for my future vehicles. Thanks to all!

bike guy

Sep 24, 2015

My wife and I were dreading the search to replace our totaled accord. A neighbor referred us to Mr. Beard and we could not have been happier with the experience. Absolutely no pressure during the entire experience, small issues were dealt with hassle-free and rather than keep us there waiting for all of the paperwork to print, they took care of it while we went to lunch. We came back and everything was ready! Mr. Beard truly exceeded our expectations.

Becca

Sep 23, 2015

As soon as I walked onto the lot Lori was welcoming and quite helpful in finding me a car that fit my needs and my budget. She was realistic and honest about what my best options were and made it clear during and after the sale that she is available for whatever I need whenever I need it. I felt that her main goal was to get me into the right car, and I'm very happy with my decision. Thanks, Lori!

Carguy42

Sep 23, 2015

I got the car I wanted at a great price. Awesome service, and friendly staff. I would buy from this dealer again and recommend them to anyone.

Nathane1308

Sep 23, 2015

I purchased the new 2016 HrV a week ago and the service I received from Lee Cohen was amazing! He helped me out from the very first time I walked in. Even though there was a 5 week wait to receive my car the overall satisfaction was worth the wait. The car is great and the service was amazing. Will continue to go there and will recommend whoever I can.

Emily

Sep 22, 2015

Shawn was very attentive but never pushy. He was very knowledgeable and helped us pick the right car for our family. He had our best interest in mind and never at any point did I feel he was trying to push us for something that wasnt right for us. Thank you, Shawn, for a great experience!

BigAl

Sep 21, 2015

From the time of our arrival to our departure, we were assisted by helpful, low pressure sales personnel and other staff. Responding to an add for a used Toyota on AutoTrader, we called the dealership to check out the availability of the vehicle. We were directed to salesman Ray Moore. Since our trip to Roush Honda was approximately 125 miles away, we expected they would use the distance to their advantage in the negotiating process, extending it out to a long, painful experience. However, we found the negotiating process to be low pressure, fair, and relatively quick. Ray was courteous, and gave us the time and freedom to test drive and check out the vehicle at our own pace with no pressure. The vehicle was nicely detailed and we found interaction with other staff (Sales Manager and Finance) to be a pleasant experience. We are very happy with our purchase and buying experience with Roush Honda and highly recommend them to anyone considering a new or used car purchase.

newcarowner

Sep 21, 2015

We had gone to another Honda Dealership on the north side and had a horrific experience. And still did not have a car! So we went to Roush and had a totally different experience. They were friendly and upfront with us - a refreshing change! I'd highly recommend anyone looking for a Honda to go to Roush Honda.

Tanya

Sep 20, 2015

This was the first time I have ever purchased a used car. I visited another Honda dealership and was met with the high pressured sales pitch I feared. I came to Roush and could not have been more pleased with the staff from my salesperson, finance specialist as well as the manager.Who new purchasing a used car could be so much fun? I LOVE my "new" CRV and am driving it worry-free thank to the awesome warranty.

BigFamMom

Sep 20, 2015

This was our second vehicle purchased from Roush Honda. We received a great value on our used vehicle and great service from our salesman Richie Phillips. We will definitely go back for our 3rd.

bartk

Sep 18, 2015

I had a very good experience overall. Jim was helpful and not at all pushy, and he was willing to work with me on the price of the car.

JKaiser

Sep 18, 2015

I recently purchased a used 2012 Certified pre-owned Honda Civic, with help from Ritchie Phillips and Jim Hartsook. They were more than patient with me through my decision process, and understood and answered thoroughly all of my questions and inquiries. They were both extraordinarily quick in their responses, via email or phone. Christina Baird, was also helpful with all of the documentation and worked to find the best options for financing for me. Unless I move out of town, I doubt I will go to a different dealership.

Marrie