Used Cars for Sale at Rowe Auburn in Auburn, ME

Richard

Aug 29, 2016

I will say that I love my vehicle and the salesman was pleasant to deal with. The service department on the other hand is bad. I was talked into purchasing the best warranty and was told I would be taken care of. My wife won't even go into the service department because of the rude people she had to deal with. Two weeks ago I took my car in for an issue and was told that there would be a loaner car available when I was to drop my car off for work. Now it's a week later and I'm still waiting for a loaner vehicle. I will never buy another vehicle from this dealership.

ittybitty065

Aug 26, 2016

Couldn't have asked for better people to work with...car shopping is not fun at all...rather have a root canal!!! However Cleves made it fun and enjoyable...thank you Cleves and Lea for making it easy and fun !!

jj56982

Aug 23, 2016

nice to do business with. They gave me a ride home and delivered my car to my home...That is what I call great service! I told all my friends.

timmaxey

Aug 23, 2016

Very satisfied with the sale. Cleve was a stand up salesman. Will buy again if the opportunity comes about and if the deal can be agreeable.

ali232000

Aug 19, 2016

Great overall experience. Cleve answered all of my questions, provided excellent information, and was extremely pleasant! I always envision car shopping to be stressful, but this was stress-free and enjoyable! Thank you for making this pain free!

sunnycmaxrun

Aug 19, 2016

Need a car? MARTIN READ at Rowe Auburn in Auburn ME should be your first and only stop if you want the absolute best deal possible. Martin has fabulous experience, knowledge, and is respectful no matter what situation you may face. He has never failed to get me into a great car (used and new) within a few hours of working with him. He simply gets the job done and you get to drive away in something that makes you happy. Rowe Auburn has found a way to take the angst out of car buying. High fives to Martin and the Rowe Auburn team!

mx11babe

Aug 16, 2016

Martin was great! Worked with me and my needs for a better vehicle on gas mileage! He was very friendly and willing to help out to make sure I had a vehicle!

light_sharon

Aug 11, 2016

When I arrived at Rowe Ford it was a VERY HOT day. Conner Tremblay was the only salesman on the lot (which impressed me) He worked hard answering any questions I had, arranging a test drive. Conner was not in on the day I took delivery on my new car so Brian Kelsea closed the deal and delivered my car. Great Team Work!!!

Pat

Aug 6, 2016

I have purchased vehicles for myself and others from Rowe Ford for approximately 20 years. The dealership is great but the ultimate reason is Gary Travaglini. I put my complete trust in him and, for an auto dealership, that is saying a lot. He has always gone above and beyond and I would never purchase a vehicle elsewhere.

remycyr

Aug 4, 2016

Cleve Rines was an absolutely amazing salesman. If I had criticism to give it would be that Jim could use a more outgoing personality. And we have now received two papers that he did not have a sign when we were there through the mail

coldfiremoon

Aug 2, 2016

We walked away with what we hoped for, Chris genuinely tried to get us exactly what fit our needs. The play area for kids was a huge help in the process. Thanks to everyone!

Camero6

Jul 8, 2016

Wanted to thank salesman Cleve's rines ,for taking great care of me, ...traded my truck for a sports car.....had issues about trading in my truck.....because it was mine for 10 years ....Cleve's had no problem understanding me .....thanks a lot ,and will buy my next truck with him at Rowe ford.....thanks buddy

rcharpie

Jun 23, 2016

I received excellent service while purchasing my new 2016 Hyundai Elantra. I did not feel pressured at anytime during my time with the salesperson (Gary Travaglini) and Finance Manager. I have purchased several vehicles from Rowe Auburn and plan to continue to do so in the future.

Vijay

Jun 3, 2016

I am new to Maine and had a look into one of the car in Rowe Auburn Hyundai. I had a talk with the sales representative regarding my current situation (everything was verbal).Thank you for making me believe that I bought a Car and finally selling it to some other customer ( own employee) within a weeks time without even letting me know. That was a nice sales strategy and thank you for wasting my time. Thank you for your rude reply too. I am not worried that the car is gone but try to know how to deal and reply a customer.

bwmb

May 26, 2016

We had such an excellent experience with Rowe Ford,Auburn. The service desk personnel are always so very pleasant, and always willing to help. We came away with such an incredible car, and we tell everybody about the dealership, and where we got the car.

belinda.ashworth

May 22, 2016

I love my new Hyundai. Enjoy driving it every day. Eric major did a great job especially as it was only his first week on the job. The dealership made us comfortable on the long financial process.

chrstpin

May 10, 2016

Jimmy, Lea and Nick went above and beyond to make sure we got into an amazing car! We can't thank them enough. Especially Jimmy who stayed 3 hrs late to make sure we were taken care of. Now that is great customer service!

steverino71s

May 9, 2016

Thanks for making this an easy and friendly purchase! We were stressed after having our previous Hyundai totaled in a vacation car accident in Florida. However, one trip to Rowe, dealing with Cleve and the financial ladies - all eased our stress and we drove away in another Hyundai. We are totally satisfied with our experience and will recommend Cleve and Rowe any chance we get. Thank you, Steve Missler

anitaplourde2015

May 5, 2016

The sales person was easy to work with and competent. My experience with the finance person was less satisfying. Person is trying to sell you extended warranty, protection for car, gap insurance etc. One does not have the time to read the contracts. I know he was trying to maximize profits but I wasn't interested. In the service dept., the application of the protection package was rushed. When the dealer was notified of the situation, they quickly arranged for the Service Dept to correct their work which was completed to my satisfaction.

Janice Record

May 3, 2016

I was down and out and these people took care of me. I got the car that I thought was just right for me with no down payment and payments that I could afford. I will buy my next car there.

spamalicious

Apr 27, 2016

Rowe in Auburn was super easy to find. From the moment I stopped in, it was a place with friendly faces. Everyone was very nice and wanted to help me any way they could. For me, I was not planning on buying a new vehicle, but due to an unforeseen car accident that totaled my previous vehicle I had to begin my search quickly. I only had about a week to look before my insurance company would come and tow the old one away. I realistically only had about two days to find something new with my tight work schedule. It was a very stressful time for me and I began to become frantic as time was ticking away. Nerves shot, and anxious my family and I stopped at the dealership and began our search. We were quickly greeted outside by Jimmy Rodden. He was very knowledgeable, friendly, patient and most importantly put me and my needs first. I was under a time crunch, budget, and a whole lot of stress. I had a few emotional melt downs, and he was nothing but kind to me. I never felt pressured or uncomfortable to buy a vehicle. He listened to everything I needed and helped me find the vehicle that met all my needs. He made me feel like I was important and his first priority. And most importantly that my next vehicle would be safe and was what I wanted. He was very personable and the few days we shopped around with him helping us we began to get to know him as well. This is very important to me. This shows me that he really enjoys his job and enjoys what he does for a living and that he cares about his customers. The thing is though, I never felt like a customer about to make a sale. I felt like a guest and my new friend was helping me find my next new car. Being so stressed out and emotional those days, my mind was running and my attention span was short. Jimmy was so patient with my crying, and asking him questions he already answered earlier. I was concerned about my car payments and what that would look like. Also with the recent accident, my insurance was certain to increase. I was under a budget and he helped me crunch numbers and see what I was comfortable with. He even helped me call around for insurance quotes!!! He tried to make the whole experience as stress free and painless as possible. The day I signed the papers and came to pick up my new vehicle he made sure I was 100% satisfied with everything. He even offered to bring the vehicle to my work if it wasn't ready in time before my shift started. Everything about my experience at Rowe Auburn was satisfactory. I ended up purchasing a 2016 Kia Rio. I've had it about two weeks now. I've received a few follow up phone calls to make sure everything was going great. I love the customer service here. Also I love my new vehicle. It fits my personality perfectly, I am so very happy with it. Everyone was so helpful and kind and for that I am so greatful. I even registered my new vehicle earlier today and I was missing a paper I needed when I was at the town hall. I called up Rowe and they quickly faxed it right over. Everyone has been so helpful. I recommend everyone to come to Rowe Auburn and visit Jimmy Rodden to help meet all your needs. I will definatley recommend Jimmy and this dealership to all my friends and family. I will also buy any future vehicles through him because he is the best most patient, knowledgeable, and kindest employee. I don't have any complaints, and he exceeded my expectations. It only lets me give 5 stars for a rating, but he deserves many many more.

moosemaine

Apr 22, 2016

We are very satisfied with the service we received at this dealership. Conner greeted us after just a short time being in the door and asked the appropriate questions to find out exactly what we were looking for in a lease vehicle. He was very professional and didn't pressure us at all. Overall, we had a great experience at this dealership.

RACHEL TALARICO

Apr 22, 2016

Brian Kelse was very helpful finding the right suv for us.It has everything we were looking for. A Kia Sorento,! He satisfactorily answered all of our questions. Lea Smith was very proficient with financing and documentation! It was a pleasure doing business with both of them.

Lee

Apr 20, 2016

Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up done. She notified me when the vehicle was ready and informed me of a problem with a tire on vehicle. She knew it created a problem for me to get the tire replaced and offered to work at getting an appointment that would fit my schedule. Thanks for the genuine concern and help!

Saundra Jheri Moran

Apr 19, 2016

I am so very pleased with the knowledgeable, staff (Steve Entrott) and his ability to listen to what I was looking for, it wasn't about the sell..sell..sell, it was about what he could do for me, it was about me driving away with a vehicle that that I would be pleased and comfortable with (I AM) ...so "Thank You Steve", your the MAN!!Also Lea who put together a finance and extended warranty plan that work with me. Thank You "LEA"

paddysandy2

Apr 16, 2016

My entire experience with purchasing my car was largely due to the salesmanship of Gary Travaglini. He answered all my questions and I was extremely satisfied. I did and will continue to recommend him to my friends.

rjfox9897

Apr 12, 2016

Very happy with my total experience. Connor Tremblay, our salesperson, was extremely professional & helpful. He also took the time to contact Sirius radio to transfer my subscription. Day I picked up my new car, he sat in the back seat & went over every feature of the car. Answered all my questions. So pleased with him.

Kiario

Apr 10, 2016

Our salesman was Brian Kelsea. He was very pleasant to deal with and knows the product. Very nice experience. Charlie was nice, but made several paperwork mistakes that had to be corrected during signing.

Bill

Apr 8, 2016

Brian Kelsea was able to meet my specific needs with patience, and a personal touch. He listened to what I said, and found a way to make it work for my situation. At all times, I felt that Brian had my best interest at heart, even if it meant less of a sale for him personally. He truly earned my respect, and I have been very pleased with my purchase!

Pamela Rathmell

Mar 23, 2016

Michelle is always very helpful, in helping me with questions in regarding my Ford Transit. Whether it is a foolish question or needed service on my car. I enjoy dealing with her very much. Pam Rathmell

Rodney Winslow

Mar 22, 2016

I was treated excellent at Rowe Ford. Michelle was excellent to work with and did an excellent job. Leo the shop forman was excellent to work with. He explained all my problems to me very well and handled any problems with the vehicle very proffesionally.

Douglass Kinchen

Mar 21, 2016

This is the best place to get service for your vehicle. I love Michelle, she has such a welcoming attitude and makes your experience there very enjoyable.

Gilman Michaud

Mar 21, 2016

Great staff, Shuttle driver awesome. Jen Robinson was a great help

Leon Deletetsky

Mar 21, 2016

Always a professional, knowledgable and courteous staff. The waiting area is very comfortable and stocked with pleasant amenities.

Richard Giard

Mar 21, 2016

Your people are always friendly, curtious, and very helpful.

Susan Boynton

Mar 21, 2016

Very happy with the service and the people!!! The service is exceptional in every way!!!!

Sergeant H

Mar 21, 2016

Many friends and even people I didn't know highly recommended Rowe Kia and I am glad I went there to purchase a Kia Soul. Brian Kelsea the salesperson was absolutely super and very thorough explaining everything, I would highly recommend Rowe Kia to anyone and would definitely purchase another vehicle there.

Linda

Mar 20, 2016

I have purchased a few new cars in the past and have met several salespeople . Talking to them and trying out a car with the salesperson riding with me is the worse for me. But Soon after getting an internet response about a Kia Soll I went to see Brian in person. He made me feel comfortable right from the first minute. We went out for a test drive and it was like taking a drive with family. He made every step of the way easy.

Benjamin Harrison

Mar 19, 2016

The sales people were nice and it was a difficult sale as i had some other dept to pay on my previous vehicule. The sales representative was quick to say he didn't think they could accomidate me. Due to my previous purchase there that came with a bunch of issues managment was able to work with me and I was happy with my purchase.

Jamie Spear

Mar 17, 2016

I purchased a 2013 Elantra New have always done my service through the dealership. Everyone has always been helpful and curtious. I have received follow up calls when I have just dropped of my car or when they had it for a few weeks to replace the motor I was always updated on the status of the work.

William Bullard

Mar 17, 2016

Service was prompt and fairly priced with car and me finished quicker than anticipated.

mcfarland1201

Mar 14, 2016

Our second new car purchase from Rowe Auburn. First was a 04 focus that lasted almos10 years, 160k miles! May it rest in peace. Second was a new Elantra. Our first Foreign Car! Looking forward to driving this one well after the payments are over! 10year, 100,000 mile warrenty.

ncbanta

Mar 14, 2016

We were treated excellently from the time we drove on the lot until the salesperson saw us off in our new car. Doing business with Rowe was a very pleasurable experience each step of the way,

smorin

Mar 11, 2016

I left my review on my experience with Gary on prior page. Hopefully that is enough but if not, please know that I had a great experience during the full shop, buy and finance and would recommend Rowe in the future. Also noted that your showroom, wait area and goodies were a nice extra :)

Mary Desjardin

Feb 25, 2016

VW Diesel, service was excellent and quick. Staff was very attentive and professional.

Corinne Hutchinson

Feb 24, 2016

The service department was very timely, friendly and I'm very happy with my service.On a side note, Jim Hanson is a wonderful salesman and helped us follow up on a few issues with the car the day we came to have it serviced and he went above and beyond to help us out.

Nicole Drew

Feb 22, 2016

I purchased a Elantra last March and could not be happier with it! I have nothing but good things to say about Rowe from the time I bought the car and every time I come in to service it. I would absolutely buy from Rowe again and will recommend it to others. By the way...With Snow tires, this car rocks in bad weather.

William L'Heureux

Feb 20, 2016

Excellent staff at the service desk. Very personable. Very patient, very helpful.

Paul Lacasse

Feb 19, 2016

You have had my car for 10 days with no word when it will be ready.Paul Lacasse 784-6147 - Please answer me this time.

Peter Perkins

Feb 12, 2016

Service Advisor Michelle Morin was very professional and helpful in getting tires I wanted ordered for when the car was going to be in for inspection and tire mounting. They were there and all service performed while there was done on time and efficiently. She is a definite asset and a plus for Rowe Auburn.

Denise Daoud

Feb 7, 2016

Staff accommodated my service request due to a last minute change in my schedule. Thank you .

Jamie Dufour

Feb 7, 2016

Michelle in quick lane was very helpful and accommodating.

Karen and Kevin Mclane

Feb 5, 2016

ROWE AUBURN is an outstanding dealership that treats you like family :)

Bernard Berry

Feb 2, 2016

The staff is very friendly and courteous. They treat me fair and always answer my questions

Doris Morgan

Feb 2, 2016

I love the service staff at Auburn Motor/Row Ford. I needed work on the Van's rear springs, Jen found the right ones that were needed.

Joseph Roy

Feb 2, 2016

Fast service.Service with a smile. No complaints. Great people.

elizabeth1

Feb 2, 2016

Our family has purchased many cars over the years with Tom and Scott. Yesterday we picked up our new 2016 Ford Escape and love it! From the time we started the process of trading our Kia Sportage in for the Ford Escape to end of deal everything was handled with the up most professionism. Rowe makes you feel like family and gives you the best deal out there. They are an amazing dealership :) Thank You The McLane Family

Ben Marschall

Feb 1, 2016

The lady at the express lane counter was awesome and took care of the previous maintenance item. The car wash looked great!!! Thank you.

Jennifer

Feb 1, 2016

Michelle in quick lane is awesome!!! She always takes such great care of me and gets my car serviced in record time without an appointment. I won't go anywhere else. Great job!

Raymond Lagueux

Feb 1, 2016

Prompt, courteous service to match this customer's time schedule.

Robert Davis

Feb 1, 2016

Time ready estimates involving parts for cars more than 5 years old can encounter many glitches

Stephen Robinson

Feb 1, 2016

I appreciate Rob having Rowe split 50/50 the replacement of our vision screen in our 2013 Ford Edge. Ford should have covered the expense 100%.. Especially paying for extra coverage and car less than 36K miles. It took way too long to get resolved. 9/1/15 to 2/16...

Bethany Mason

Jan 31, 2016

Went faster than expected. Waiting room is too cold though.

Carly Cavallari

Jan 30, 2016

This is my third vehicle from Rowe and I love the service. The QuickLane staff never been anything but friendly and helpful.

Amber Edwards

Jan 29, 2016

Very helpful and friendly. Great customer service.

Jerry Bernier

Jan 29, 2016

The service was great. Tom was excellent about trying to let me use the vw dealer card that the diesels are receiving. However getting the card activated and used was a pain because the dealership is an hour away and I could only do it on the weekend. I do not blame Rowe for that inconvenience, just vw. But the weekend crew was not up to speed on how to deal with the card.

JGDLGOODY

Jan 28, 2016

Like the Hyundai product. This is the fourth new Hyundai we have purchased since 2000. Have shared our Hyundai experience with friends and family. Our salesman, Quentin, was a pleasure to deal with.

Andrew Bowden

Jan 27, 2016

I was having trouble with my 2013 VW Jetta. My check engine light came on due to a misfire. I went in to get it checked but there didn't seem to be an issue. So the code was reset and I SaaS on my way. The day after my epc light came on and my car didn't want to accelerate. I called Rowe immediately, the scheduled an appointment as quickly as they could. I went in on the following Monday and talked to a very helpful and professional staff member. I addressed my concerns and he assisted and took over to get the problem solved. The staff over at Rowe Auburn are supreme. I won't ever go anywhere else.

Denise Bernard

Jan 27, 2016

Had an oil change- Pleasant person-Helpful-Told of other things that need to be done in the near future- The service was awesome!

Pauline Gilbert

Jan 27, 2016

The girl at the desk (sorry I forgot her name, ugh!) went above and beyond her duties when the shuttle was late.

Rhonda Coffren

Jan 27, 2016

All ways treated with smiles and curtiously . Love all the people I have felt with

58ESTELLE

Jan 27, 2016

Went online picked the car , went the next morning to get sale rolling, came back in the after 3pm. signed papers and drove my new car home.

Sherry Pike

Jan 26, 2016

I was having electrical problems in my Hyundai Elantra that caused an ear piercing sound to emit from the sound system. The only way the sound could be stopped was to disconnect the battery. At this point I took the car into the dealership and the spent several days trying to replicate the sound - no luck. Brought the car back home only to have the sound come back within days. Called while the sound was happening and was told to take out a fuse - sound still would not stop. Again went to the dealership and the guys drove miles to try to get the car to perform. No luck. After a short time the sound system stopped completely. The radio appeared to be running, the GPS, XM... just no sound. Brought the car back in, again, this time they were able to find that an amplifier was bad. This was replaced and my radio works once again. I appreciate the fact that they did not give up on me and never treated me like I was crazy even though they couldn't get the same things to happen that I was hearing.

David Sharpe

Jan 25, 2016

The staff goes out of its way to make me happy and for being a loyal customer.

Emanuel Fedrizzi

Jan 25, 2016

excellent, fast service and courteous employees. Clean facility

James Johnston

Jan 25, 2016

Had normal service on my Santa Fe. They were quick and thorough. They took extra time to explain what my next service would entail which allowed me to prepare for the next visit.

Elsie Martin

Jan 24, 2016

Repairs done in timely manor shuttle service is Great so don't have to wait around

Karen Chandler

Jan 24, 2016

The work was dine. Communication a little confusing regardingnwhen car would be di ished, but it all worked out. Very pleased with service.

Bruce Blanchard

Jan 23, 2016

This repair was for warranty work. The work was completed as promised and at the time promised.

Mark Marston

Jan 23, 2016

Staff was wonderful. Service was above average! Facilities were clean. I purchased a 2011 Ford Fusion, little to no problems.

Richard Champagne

Jan 23, 2016

Took car the same day and delivered in a timely manner.

Charles Humphrey

Jan 22, 2016

I had a 9:30 appointment for an oil change at the service center and waited for it to be done. It took about an hour and 15 minutes. I have had similar experiences with the "Express" Lane. If I go to the Victory Lane around the corner of my house I can be in and out in about 15 minutes. Other than the time factor I had no problems with the experience.

Alison Walker

Jan 21, 2016

Great staff, great service. Will be back. Customer for life.

Daniel Mckenzie

Jan 21, 2016

The service was great. The person at the counter was very nice with me and she was very pleasant I always have my work down at Rowe Ford Auburn. Having it there i know i have the best working on my car

Douglass Kinchen

Jan 20, 2016

Love coming here Mrs. Morin is always a pleasure. They did a great job.

Richard Proctor

Jan 19, 2016

I bought my 2006 Explorer brand new from the dealership, and have always done all service, whether recommended or scheduled. I've always used the dealership even though there are closer places to my home because of the excellent knowledge of my vehicle. I now have about 115,000 miles on the SUV, and because of the excellent service and vehicle dependability, I doubt that I would purchase any other vehicle from any other dealership.

James Bowker

Jan 18, 2016

The window wouldn't go up. Called Rowe Auburn, Me, was able to drop off the car and it was ready at the end of the day.

Jeff Levesque

Jan 18, 2016

the staff was very pleasannt and very helpful and did what they could to make my service enjoyable they worked with me on etting it in as quick as possiable they quated e a price up front andd it wa what it was when the car when in for transmission it never shifted as good as before i bought the carso again thanks for every thing the staff is very helpfull and peronal

Sandy Dubuc

Jan 18, 2016

2008 Hyundai Sante Fe Chris was very understanding of my days without having my vehicle,in fact, he surprised me with having my car back a day earlier.he was great at his service, my only down fall is Rowe not having the part for my car in stock.This caused the delay of my getting my vehicle at an earlier timeframe.

Michael Ellingwood

Jan 17, 2016

Everything was terrific except the shuttle driver either forgot to come pick me or he was running late and no one contacted me.

Alison Bennett

Jan 15, 2016

I recently had my oil changed and tires rotated at the Quick Lane in Auburn Maine. It was a stormy day and they were running behind. The staff kept me very informed and really tried to move me along get me back on the road and home! Thank you Rowe!

Gloria Graham

Jan 15, 2016

I brought my truck in for an oil change and they found my antifreeze didn't even look like antifreeze and they recommend a flush. They also noticed I had a bad tie rod. I want to thank the crew right from the girls knowing what they are talking about and the mechanics really checking out my vehicle making sure it is road worthy. I am very pleased in knowing that the crew cares about keeping us customers safe. Once again thank you all so very much.

John w Phillips jr

Jan 15, 2016

got defective part from the factory, was replaced and we were on our way

Kerri-ann Laroche

Jan 15, 2016

I always go here for my oil changes. This time, my oil change was free because of some sort of point accumulation I had amassed but had never heard of. Thanks guys!

Mark Ridgeway

Jan 15, 2016

The service department as well as the quick lane side take great care of my vehicle service needs.

Roland Roy

Jan 15, 2016

We have purchased several vehicles from Rowe Ford in Auburn. Everyone is so helpful and they will do everything possible to get you into a vehicle that you want. The service is fabulous. We want to thank everyone for treating us so good.

Patricia Salvatore

Jan 13, 2016

Just a couple of things: overall the experience was good though when I called about the appointment which I tried to schedule online, there were a few glitches, I should have been told to bring my vehicle to quick lane service. I was unaware because the last time it was serviced on the other side and I expected my car to be washed as it always has in the past, and it wasn't.

Steve Hodgson

Jan 13, 2016

cordial quick service. early appointment and coffee was left-over from previous day, (turn off) quality of service TBD over time.

Terrance Lamoreau

Jan 13, 2016

The service was excellent there but while we were there the heat was out and it was quite cold and there were some older people there and they were pretty uncomfortable. The staff and the service I have no complaints at all.

Jamye Longley

Jan 12, 2016

They were very helpful in telling me how long my wait would be and explained everything they did for my recall. He also went outside to make sure to tell me where they parked my car.

Michael Brann

Jan 12, 2016

The service was great and the staff were very helpful and professional.

Michael Kelly

Jan 11, 2016

Service staff was very professional. They communicated quite well and the work was completed in a timely fashion.

Roland Hamel

Jan 11, 2016

Brought in vehicle for tire rotation and lube. Had the vehicle back promptly.

SDA4

Jan 11, 2016

We recently had our 2009 Kia Borrego in for an oil change and a tire rotation. We have owned the vehicle since new. The dealership recommended the 90,000 mile service which consisted of a transmission flush (closed system, so no way to check level) and a coolant flush. The total work cost us a bit over $500, which I thought was on the pricey side, but when you have work done at dealership, it is likely to be done correctly. After driving about 1,500 miles, we noticed the car was shifing hard and hitching, then the check engine light came on. We took the vehicle back to Rowe, and they determined that their was a camshaft failure, which required a major engine overhaul...fortunately the car was still under warranty and after two weeks the engine was repaired at no charge - gotta love that 100,000 mile warranty!!!After bringing the vehicle home, I noticed a puddle of oil under the car. I wiped it up and it came back. I also noticed the same hitch in the car that we had before - I returned the vehicle to Rowe and they determined that the oil pan had not been tightened and oil was leaking out the gasket. They also found that the Transmission was 2 1/2 quarts low - when I asked how it got that way, they told me that it most likely did not get filled properly when they did the transmission fluid change. (The coolant was also low and topped off - looks like not enough of that got added at the 90,000 mile service either.)I have to give Rowe credit for owning up, but it now makes me wonder if any of the other work I have had done there was done correctly. Two jobs; two mistakes. I also can't help but wonder if the lack of transmission fluid and "hitching" caused by it contributed to the engine failure.I complained to the gentleman at the service desk that I would expect more for $500, and was told that they didn't charge me for repairing it the second time around. (I would hope not!!!)Based on the above, I could not recommend Rowe Auburn for any work outside warranty work authorized by the factory. I would say that everyone I dealt with was courteous and respectful, but with the high rates, I don't think it sets a high bar to expect the work to be done correctly the first time around.

Cynthia Charloff

Jan 9, 2016

Courteous, professional and knowledgable. We were very pleased.

Linda Lagueux

Jan 9, 2016

Glad to see that portable heating units were provided in the waiting area.

Paul Leclair

Jan 9, 2016

I got in and out very quick and the service was top notch.

Bob Orsillo

Jan 8, 2016

I will not go anyplace for service! Every single person I deal with is fantastic, knowledgeable and pure joy to work with. Most important everyone there has our 100% trust.

Haven Neal

Jan 8, 2016

I had a seatbelt problem on my 2015 F 150. The problem was resolved and everyone was helpful and courteous.

Kim Costa

Jan 6, 2016

Whenever I am there to have my car service the staff is very helpful, and may sure that you are taken care of.

Patrica Draper

Jan 6, 2016

I was very happy with the service done on my car. The work was done in a timely manner and I was very satisfied.

Corinne Frazier

Jan 5, 2016

Customer service at Kia is awesome. My car was ready within the time frame they told me. Thank you

Denise

Jan 5, 2016

Service at Rowe is always on time and professional. I've never had reason to believe that I'll get get anything but the best service.

MJWhittier

Jan 5, 2016

Purchased Kia 5/14. It has performed as promised until my steering wheel locked up while I was about to leave Walmart today (1/5/16) coldest day of the season so far. My call to the service department didn't go as planned until they connected me to Brian Kelsey at my request. He had told me, "any problem call me" He arrived at W/M within 5 mins and unlocked the steering wheel, What a relief as I was getting VERY anxious. Thank you Brian. Rowe Ford, you are lucky to have such a dependable salesman on your staff.

Robert Delano

Jan 4, 2016

no problems everything went well on short notice got appointment in and out same day

Sarah Rosenberg

Jan 4, 2016

Always friendly and knowledgable staff and techs. Fast and reliable service!

Cheryl Allen

Jan 3, 2016

they had lot going on that day which is understandable, took them more than 15 min to check in as I arrived early as they requested as I was checking out I was handed the wrong keys other than that service was great.

Chip Pettengill

Dec 31, 2015

I'm very pleased with the work done, and will be back!

Norman Parker

Dec 31, 2015

The replacement transmission was acting funky. I thought it was low on fluid. It was, the top cover was loose and lost fluid. My other work, filters, was done very well as repairing the tranny was. Good Job!

Taylor Smith

Dec 31, 2015

I was looking for a new Fiesta ST and I got exactly that. The moment I walked in to the dealership I received help and got respect. My time their was quick, hastle free, and enjoyable. I would recommend everyone to buy their next vehicle here.

TRASEA46

Dec 31, 2015

I found my experience at the dealership to be top notch from start to finish. I found Mr.Read to be well informed, friendly, efficient and had a no pressure attitude about him. I dislike being pressured into making any type of sale and at the dealership I felt I could take my time without being pressured to make a decision. Any questions I had were quickly answered. In the end I felt I had made an informed decision and all of the staff where top notch professionals.

Peggy Stockford

Dec 30, 2015

The service manager was awesome. Kept me posted and was very pleasant with a good sense of humor.

Donna Leveille

Dec 29, 2015

I took my car in for 20,000 mile maintenance and also needed to have a replacement on the glove box door. The wait time was much longer than anticipated. Would like to have had a better idea in advance the amount of wait time.

Edward Harwood

Dec 29, 2015

I brought my car in as a result of a recall notice and also had the first tune-up done. Everyone was great and I was in and out very quickly.

John Davis

Dec 28, 2015

Although I am not using the vehicle, I understand from talking to the primary user that the vehicle is fine and the service at Rowe was very good. Thanks!

Ricky Porter

Dec 28, 2015

I just had to have a tire check for a slow leak. Work was done well and a very quick time.

Wendy Baril

Dec 28, 2015

My car buying experience at Rowe Auburn was an excellent one. The staff were well organized and pleasant to deal with. The entire process went smoothly from start to finish.Thank you!

Daniel Bergeron

Dec 26, 2015

The job was completed in a timely manner and I had enough bonus points to cover the cost. Merry Christmas.

Harry Capple

Dec 26, 2015

Very good. Timely , friendly , helpful service , responsive , service rep. Understands my auto needs.

Dale Gamage

Dec 24, 2015

They were very efficient and helpful. I didnt even know that i had a recall item which they took care of.

Shawn Milazzo-shannon

Dec 24, 2015

It was very nice. Had a really good time. Great staff

Sherry Robinson

Dec 24, 2015

Friendly fast great price I had a coupon. Reminds me of my appointment

Joan Bolduc

Dec 23, 2015

The staff was great, but my Kia Sorrento had a recalled which they fixed, but still now as before when I place the gear in Park it doesn't always click?? After the holidays I will be calling them.

Louise Tyler

Dec 23, 2015

VERY PLEASE WITH THE SERVICE.THE LADY THAT WAITED ON US WAS PLEASENT FRIENDLY VERY HELPFUL.VERY RESPECTFULL

Rosaria Chantrill

Dec 23, 2015

I love my 2008 Ford Escape and I want to keep it as long as I can. When I bring it to this dealership, I know it is in good hands. Everyone there is very good at reassuring my car will be well taken care of. I especially love the shuttle service to work. Thank you Ford motors in Auburn.

Claire Meserve

Dec 22, 2015

Great Service at Quick Lane. Never have any issues when I go there.

Daniel Brown

Dec 22, 2015

received fast friendly service was very happy with the trip to rowe!

Alan Chapman

Dec 21, 2015

Timely and courtesy as usual . Clean and friendly facilities . Was given an approximate wait time and was out as anticipated

Charles Thayer

Dec 21, 2015

The service personnel were extremely cooperative and helpful. I could not have been treated any better. I was impressed!

Edward Dwyer

Dec 21, 2015

Quick Service Dept personnel are top notch! Always friendly and helpful. Counter service is much faster than "regular" service department desk (where you can stand waiting a looonnngg time.

Heidi Dock

Dec 21, 2015

It was great. A little confusion over what side of the building to park on for different services.

Hieyoung Oh

Dec 21, 2015

The service counter lady was very professional and courteous. Thanks for the great work.

Marc Blais

Dec 21, 2015

thanks for great service on my 150////////////////////////////////////////////////////////////////////////////////////

Ralph Carter

Dec 21, 2015

Your computer scheduling program set a time of 7:00 A.M., but the department doesn't open until 7:30 P.M. The lady at the desk moved things around so I didn't have a long wait and was very helpful.Thanks

Travis Adams

Dec 21, 2015

Thank you. Service was very accommodating. I was late getting to my appointment and they were able to fit me in.

William Riley

Dec 20, 2015

our salesman was very polite and corteous. my wife and I had an excellent experience. We will highly recommend Rowe to any of our friends or relatives that are looking to purchase or do any kindof maintenance on their vehicle. we liked that he showed us all the different thingsour Edge could do and offered to set things up in the car for us and that if we had any questions or concerns we could call him or bring the car in and he would help us. we are Rowe customers for life. Thankyou, Bill & DeAnn Riley

Carmen Dufresne

Dec 19, 2015

I loved the reminder that my vehicle needed service. Then, the service date was flexible for me and it fit my schedule. A shuttle to my home was available and prompt, but the best part was the friendly service at the front desk.

Wilbur Myers

Dec 19, 2015

I own a Kia. The service was completed on time and the staff wasexcellent.

Chandra Leblanc

Dec 18, 2015

Excellent, and a free oil change. I was thrilled. The woman at the desk was very pleasant and helpful.

Terry Chapman

Dec 18, 2015

I prefer having my service done on the "regular" service side versus the quick lube. The staff on that side are more respectful, they listen to concerns and explain findings thoroughly.

Peter Beloin

Dec 17, 2015

Ever since I purchased my 2008 Kia Rio the service group, especially Tom Peters, has been great!

Michael Cote

Dec 15, 2015

The staff is always helpful and willing to help with the best way to repair my Ford Escape as I am retired and need all the help I can get financially !! Michael Cote.

Ldehetre207

Dec 15, 2015

Shopping for a car can be overwhelming - not at Rowe Auburn - my husband and I have purchased/leased cars for over 15 years here. Tom Mooney is fantastic and makes car shopping easy and enjoyable!

Maurice Hyde

Dec 14, 2015

I had a flat tire on the road and I got the tire changed and came to Rowe. Tom Peters took excellent care of me and I was on my way in no time with a repaired tire! Thanks Tom for a job well done. Another Rowe employee who goes above and beyond is the Foreman, Leo. He is always ready to take care of our problems!!!!

Arthur Storer

Dec 12, 2015

service was good on my 2011 elantra and the time was faster than estimated, no complaints on this end.

Carol Ayers

Dec 11, 2015

C-MAX HYBRID 2013 SERVICE WAS FINE. STAFF WAS PLEASANT & HELPFUL

Douglas Cilley

Dec 9, 2015

Very fast friendly and efficient. Best of all done right the first time.

Elaine Michaud

Dec 9, 2015

very pleasant receptionist.......................................................

Kevin Becker

Dec 9, 2015

Did I great job will return for all future service

Charles Bouchles

Dec 8, 2015

This is the time of year that I have my winter/snow tires put on. Service and staff are great and always have been.

James Linscott

Dec 7, 2015

F150 , the service was great. The staff was outstanding

Avoidroweauburn

Nov 25, 2015

I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Waterville (who didn't get back to me). I took my car here and that was a huge mistake. They replaced the master cylinder and made my car unsafe to drive! My brakes no longer worked. They charged me $400 for that and said they weren't liable because they didn't actually diagnose the problem.I tried to tell Jen Robinson, Chris Goulette, and Dean Swindler several times that they made my car unsafe to drive. All of them said it was not Rowe Auburn's fault. At one point Jen Robinson told me, "YOU made your car unsafe to drive. We just did what YOU asked us to." No kidding -- she actually said that!After fighting with them for hours, they finally agreed to put the old master cylinder back on the car. Like magic, my car was suddenly safe to drive again. So obviously, they had a defective part, but they still tried to charge me over $400 for putting a defective part on my car and destroying my brakes!They eventually refunded my money, but I would never go back here.

BOBWIDTFELDT

Nov 17, 2015

Not a bad experience at all.. Steve was great. I felt no pressure at anytime during my visit. Ended up with with a great car at a good price.

nobler1

Nov 3, 2015

I have purchased several vehicles from Rowe Kia and Rowe Hyundai in Auburn, ME through the years and feel that I have always received a great deal. I have always been treated in a friendly and profeesional manner at Rowe and have never been pressured to buy something that I really didn't want. When I recently purchased a 2016 Elantra, Sales Manager Jake Anderson, Sales Rep Steve Entrott, and Lea Smith in Finnace made the entire process easy and enjoyable. Thanks.

SNOWSEXCAVATION

Oct 27, 2015

Very impressive dealership and employees, more than helpful and very nice. They did not make you feel like they were trying to push you out the door after the sale

Chevy girl

Oct 18, 2015

Great place to deal with, Dan Brissette was the nicest man! They made the deal work for me, would absolutely return. NOT pushy at all! Thank You!

CMETIVIER79

Oct 14, 2015

Gary made this experience less stressful. He was so helpful and answered all the questions that we had. When I went by myself he treated me with respect and never tried pushing me into a vehicle that I didn't want.

firesafe dave

Oct 12, 2015

We have been dealing with Rowe for years, Tom Mooney is very knowledgeable and professional great to deal with. Definitely will keep buying from them.

BPLOURDE

Sep 30, 2015

Pleasant overall. Salesperson was very accommodating and wiling to take time to show me multiple options on the lot. No pressure to buy until numbers matched.

CARLY.CAVALLARI

Sep 25, 2015

This is the third vehicle I've purchased from Rowe and I've been very happy with them. They have always been professional and courteous, and have worked very hard to get me the best deal.

KBF

Sep 16, 2015

We enjoyed working with Jim Hanson. This is the second vehicle we bought from him. We would recommend anyone to ask for Jim's help when looking for a vehicle.

Richard Libby

Sep 16, 2015

Again I would like to thank Mr Weld for the way he took care of my wife and me when we came in for a service visit on 9-15-15. He made sure everything was going smoothly and that we were satisfied with the work performed. We were. Our service writer Jesse Beaulieu was very courteous and explained things so I understood what work was done. Thank you Jesse. Everyone that we have dealt with at Rowe Auburn has been very professional and helpful. I will come back again when I need another vehicle.. Regards Richard Libby - Fryeburg

Richard Libby

Sep 6, 2015

Bruce was very helpful when we were choosing our new {used} car. He explained all the aspects of our purchase. He is not your stereotypical car salesman. He was not pushy and did not try to pressure us in any way. It was a very pleasant transaction. I would recommend him to my friends. When the time comes I will come back to see him about another car. Your dealership is lucky to have an employee of Mr Weld's character. He was honest and down to earth and that is important to me and others I am sure. Thank you Mr Weld. Regards Richard Libby Fryeburg, ME

suzanne 128

Sep 4, 2015

My name is Suzanne Litalien .We own a Ford Fusion and love it.I m writing about the great service I received when bringing our car for recall. The young man is Jesse Beaulieu. Very polite effecient and nice. The wait was not long.Thanks for the great service.Sue Litalien

Lovemyescape

Aug 29, 2015

I was only going to "look" for a used vehicle and I ended leaving with a 2013 Ford Escape. Chris was really amazing, he did all he could to get me into that vehicle. I am very pleased with my "new to me" Ford Escape! Thank you!

wilcox

Aug 27, 2015

salesman was very good and didn't try to sell us something we didn't want. There was no pressure. It was an easy experience. Thank you

Judy

Aug 24, 2015

I am very happy with my car and the whole experience. I would recommend them to anyone .. Thank you again Ryan for all you did to put me in my car.. and also to Lea Smith with the financing!! Great job!!I would definitely come back to purchase another vehicle if I needed too..

misty7

Aug 20, 2015

Everyone there was very friendly and helpful! This was my first time buying a car, I told them what I wanted and what my price range was and they were able to find me a car in no time. I am very satisfied with my purchase!

Ron & Linda M.

Aug 14, 2015

I have now purchased three Kias from Rowe and I cannot say enough about the dealership. I have worked with Brian Kelsea in sales, Charlie Burns in finance and Michele in service and I cannot say enough about their attention to customer needs. I have purchased many cars in my 69 years here on this earth and never have I and my wife been so comfortable and at ease in a car dealership. I invite anyone who is within driving distance from Rowe to give them a try, I promise, you will not be disappointed.

STEVERINO71

Aug 14, 2015

Thank you Jim, Cleve, and Lea for your professional and friendly assistance. It was a pleasure doing business with all of you. I will be referring anyone looking for a car and for a good sales experience to Rowe!

MaineTiger

Aug 13, 2015

Bought a Kia here and had a great experience with the sales rep. Very friendly and helpful, no high pressure sales tactics. And the price he gave me was the best offer in the area.

pjstockford

Aug 1, 2015

Very good experience buying through this dealership. Hit a bump in the road that could have been a huge mess, but they went the extra mile and made it right. We were so happy with our salesman, we bought two cars in less than 24 hours!! Steve Entrott ROCKS! along with Charlie Burns, Jake Anderson and Scott Stubinski! Very good guys to work with.

Ranstef

Jul 24, 2015

Drove 45 minutes to see a car we had called about only to arrive and greeted by a young salesman. After explaining why we were there and who we were told over the phone to speak to, we were informed that person was a manager and unavailable. He told us not to worry and that he could help us and then took us around the lot to find the car we wanted to see. We spent 10 min walking around trying to find the car with no luck, so when he couldn't find it he took us over close to some new 2016 models and said take a look at these and to wait while he went to find the car real quick. 20 minutes go by and he's nowhere to be found, so considering the cars he shiwed us were locked and we couldnt see inside them, we went inside to sit and wait because it was very hot and my back was starting to hurt. Another 15-20 minutes and he's still no where to be found. At this point my husband is not happy and ready leave as it seemed like we were just blown off but we had driven so far and I really wanted to see the car. Finally someone comes up and informs us that he heard us talking, and the car we called about hours earlier was being driven by a Manager who had been using it as a demo and wasn't even on the lot because the guy wasn't due into work yet! They said he was on his way in so we decided to wait to see the car and at this point my husband was clearly upset and tried to explain that this could have been explained to us prior to us waiting a half hour with no one telling us what was going on. Then at this point the young dealer that left us hanging shows up and concurs that there was miscommunication . I had a feeling he was new which I figured due to the fact that his fellow salesmen were laughing at him behind his back while he was speaking with my husband. I thought that was in very poor taste and unprofessional and I almost felt bad for him but from that point on he had a bad attitude and it was obvious he was done. Apparently he felt that the bad experience we had up till that point was totally not his fault and and it was out of his control, and felt my husband was nit justifies in being upset but made no mention of taking off and leaving us with no word for a half hour. He finally got a quote for us and just tossed the paper in front of my husband, and just sits down.. no explanation no nothing. My husband asked if that was the final offer and he said yes but we could speak further to one of the sales managers about pricing and he goes to get the guy and then just leaves. I will never go back to this dealer and I certainly do not recommend anyone else to shop there either. Never have we been treated so rudely as customers and I hope that no one else does either.

kgoulet

Jul 23, 2015

Cleve was great finding me the best deal and getting me into a safe reliable car. I never felt pressured and I was treated with respect the entire time! I highly recommend Rowe over any other dealership. They will be getting all my business from here on out! You won't be disappointed stopping by!

rich.70

Jul 13, 2015

I am 70 years old and have purchased many new cars This was the least pressure I have ever felt in A deal . I delt with Steve Entrott and Charlie Burns. Two of the nicest people you would ever want to meet.

INFO2

Jul 9, 2015

Steve Entrott was Excellent for us. We have been buying cars through Rowe for many years and decided to go to Charlies Jeep in Augusta because of the last sales experience we had at Rowe. I am very much happy we did come to Rowe. I will be reccommending Steve Entrott always.Thank you,Very Happy Customer

kathy2014

Jul 8, 2015

I had a fantastic experience with Rowe of auburn and the sales man Chris goulette and manager Charlie burgess were fantastic. They worked hard to put me into a vehicle I could afford and would be economical for me as well as safe. This is my first car purchase as a dealership and in started the entire process online at their website then thru email. By the time I was ready to visit the showroom and test drive the car in really wanted...the rest if the process took less than 3 hours. Amazing in my opinion. Will be a Rowe customer for life now!!

Ryan.J.Michaud97

Jul 7, 2015

My fiance and I were in the market for a new vehicle. Sadly we owed a substantial amount on the two vehicles we were looking to trade due to poor deals that were taken. After explaining our situation Chris went out of his way to negotiate a deal. Finally after a couple of days of trying every avenue he was able to get us in to a 2014 Ford Fusion Hybrid. My fiance absolutely loves her new car, and I love the fact there wasn't a major run around trying to get it. Chris was upfront and honest the whole time and was even willing to stay late past closing time to ensure we could get the vehicle we wanted. I would highly recommend this dealer to any one who is looking for a vehicle. Thanks again for all your effort and time you put in to making this happen for us.

Deb

Jul 2, 2015

I stopped by this dealership to check out my options for a car purchase. From checking out vehicles to financing to delivery, I received honest, clear communication and stand up service. I HIGHLY recommend this dealership, particularly Brian Kelsea in sales and Sandy and Leah in the business office. Brian took time to consider our needs and carefully chose a vehicle that is a great fit for us all around. I am delighted with the price and the car. The women in the business office answered ALL of my questions and listened to what I needed. They supported me quickly and efficiently throughout the loan paperwork process. Perfect! Thank you!

happycamper marlene

Jul 1, 2015

i went looking for a second hand car and got great service and ended up leaving with a new vechile. Brian Kelsea was a friendly sales man and Charlie Burns kept up the pace because we were on a time crunch and our expectations were met. I would recommend people to go and see both of you with no regrets. Thank you.PS A very happy person.Marlene

kfgates

Jun 29, 2015

I was NOT looking forward to working with ANY car dealer! My husband purchased a new Kia from Rowe Auburn a few years ago and the service he has been receiving has been outstanding...so we decided to go back and see if I could find something. I KNEW what I wanted and KNEW what I could afford....I didn't need to be 'sold' on anything. We met Cleve shortly after we chose the vehicle we wanted..HE WAS FANTASTIC! He related very well to us and had ALL the information we needed. If you are looking for a 100% stress free 'deal' ask for Cleve! We then had the please of working with Charlie for financing. He walked me thru the warranty MORE than once! I felt a little uncomfortable with the warranty...so he walked me thru it AGAIN! I left Rowe on Saturday with both of their cell phone numbers and ZERO ANXIETY. When we went back to purchase our vehicle on Monday...they gave us a fair trade on our Volvo. Cleve walked me thru ALL the bells and whistles on our Ford Edge Limited. THANK YOU BOTH for making our purchasing experience a good one...WE WILL BE BACK to purchase a new Kia for my husband next year!

ANGEL11761

Jun 1, 2015

The sales person was Steve Entrott. What a great sales person. Very friendly and helpful. I was looking for a spare used vehicle or a very inexpensive new vehicle, like the Chevy Spark, Nissan Versa, or similar small car. He showed me a Hyundai Veloster, base model. Looked awesome and priced right and gets fantastic gas mileage. I never considered the Veloster, but it turned out to be a great choice and am very happy with it. For a base model, the Veloster offers a lot, like Bluetooth, power windows, nice touch screen, cruise control, CD player, backup camera, and I love the 6 speed standard shift. My wife purchased a Santa Fe sport, also from Steve several months before the Veloster purchase. Very happy with the vehicle choices and the great service.

woody1369

May 12, 2015

Just a 100% stress free time with Brian Kelsie.Test drive,all options ,took the time to explain all.Awesome and fun sales associate.Thanks

Satisfied Buyer - Arthur & Claire A

May 10, 2015

My wife and I were interested in purchasing a new or a very good pre-owned vehicle but really did not know what we wanted for a car. Decided to stop at Rowe Auburn to look around at the cars they carried. Bill Lovejoy came over and asked us if he could help. Bill asked us some very important questions as to what we were looking for in a car to narrow down our search. Bill was very nice, not pushy in the least and very easy to talk with. We ended by purchasing a 2012 GMC Terrain which was in excellent condition. Bill gave us the CARFAX Report copies which substantiated that the Terrain was pre-owned by a single person and that he took very good care of the vehicle. Bill was very knowledgeable about the Terrain and even took the time to explain the many features it came with so that we would be familiar with them before we left the lot. I would certainly recommend Bill Lovejoy, at Rowe, to anyone interested in buying a car for he is a very good salesman. He will bend over backwards to help you. Thanks Bill.enjoying our new Terrain every day. Also would like to acknowledge Scott Rodrigue and Lea Smith for their help in regards to the financial process needed to buy the Terrain. Two very satisfied customers......Arthur & Claire Allard

LDI - Woody

Mar 12, 2015

I asked about a pick up truck, which looked like a great deal, and probably still is, however we have not yet made a purchase anywhere. Still looking. The salesperson contacted me, answering several questions, and was very honest, and up front.

4runner

Feb 5, 2015

Purchased used 2012 Toyota 4 Runner from Jim Hanson (very knowledgeable guy) at Rowe Auburn.Jim and Scott both were great to do business with and suv is special.Highly recommend.

Burmans

Jan 21, 2015

We had a friend who referred us to them and we very happy with our experience.Bill Lovejoy was a very good salesman, he bent over backwards for us. Charlie Burns was helpful in financing instead of paying cash we made monthly payments which is a better way to finance, with a great interest rate.

junebug

Jan 17, 2015

Purchased an awesome car from Bill Lovejoy at Rowe Auburn. Bill and Lea worked hard to find a great deal for me and helped me to get an affordable payment that I was comfortable with. I highly recommend purchasing a new or used vehicle from Rowe Auburn. Ask for Bill Lovejoy and tell him June sent you!! Thank you Bill and Lea!!!

Scalpelplease

Jan 16, 2015

Purchased a Jeep Patriot from Bruce Weld and Renee Yates. They were knowledgeable, courteous, and made the car buying experience extremely pleasant. Bruce answered all of our questions, put the vehicle on the car lift to allow viewing on the underside of the vehicle, and was patient and understanding. Bruce also had a new rotor pad and car battery installed before we purchased the vehicle. Quite frankly, this was by far the best car buying experience encountered by my family. Bruce is definitely a wonderful ambassador for Auburn Motors. Will tell others about my positive buying experience.

happsat

Jan 9, 2015

Michaal, Lea and Charlie went out of their way to make sure my car buying experience was pleasant and stress free. No pressure and no gimicks. These guys are the real deal.

bickwhit

Nov 24, 2014

Because a rock hit my windshield on my new Kia I had to have a new windshield installed. The work was not done at the dealer. The new windshield has a bad distortion which is very distracting while driving. While the glass company has been very helpful, the Kia dealer (not Rowe) they purchased the glass from has not. So I asked my salesman Brian if I could come look at a new car to see if there was any distortion in the windshield. Not only did he let me look at one in the showroom he also let me test drive another Kia to see if the distortion was there. There was little to no distortion. You can't ask for better service than that!By the way, the Kia is great!!

dlrlp

Nov 17, 2014

Answered all our questions and more regarding the Kia Sorento we purchased. We were very Happy with the service he provided us. Many Thanks for making our car buying experience pleasant.

ndutil

Nov 16, 2014

The price of the vehicle was negotiated before I arrived, so the pain of haggling for a price didn't exist. While I personally felt that Rowe low balled the offer on my trade in, they did meet me half way. If I had to critique the dealer in one way, it's the fact that they are selling vehicles that use 91 Octane fuel (recommended by the manufacturer), and yet the dealership refuses to fill the tank with anything higher than regular. Rowe, I know it's a pain, but if you want to sell these high performance vehicles, you have to either be offering gas vouchers or driving the car to the station yourself to fill it up. There is no excuse for pouring regular gas into these vehicles. My car will more than likely be fine, but being quite OCD, I'm a bit paranoid that every noise coming from the hood is the engine knocking. I can't get through this tank of gas soon enough.Overall, the experience was very pleasant and I would certainly recommend them to others. If you stop by here, ask for Brian Kelsea and he will make the experience painless.

RoseannF

Nov 15, 2014

Cleve Rines and Charlie Burns worked really hard to getting the car that I wanted. Their customer services was excellent and I will continue to be a repeat customer. This was my fourth car that I bought from Cleve and I will recommend my friends and family to him.

sfmamabear

Nov 14, 2014

Rowe Auburn Dealership has extraordinary people who make up a team without equal. I have had many vehicles and dealt with many top tier dealerships across the U.S., but none can compare with Rowe Auburn. From first telephonic introduction via Nathan Baril, to original dealer meeting with Jake Anderson, I knew that I was in very good company and if a deal could be reached it would be equitable to all parties. The first thing Jake asked me was if I had any concerns about finding a used vehicle. I had several, and explained what they were. Jake heard my concerns and had a most considerate salesman, Martin Read, help me navigate this sometimes difficult process for a woman alone. Martin even made me feel relevant and went out of his way to help me find my perfect car. I have never believed in settling for second best (as some other local dealerships tried to make me do), and Martin was clearly in line with finding what I wanted and would be happy driving.Then Jake and Martin put together a fabulous deal that worked. Enter Lea Smith, Business Manager - which meeting I was dreading. If you have ever been treated like a car dealer was doing you a huge favor, get ready to be impressed. Lea was the height of professionalism, she was helpful, grounded in honesty, and made me feel completely at ease. And the car that I wanted was mine. Hallelujah. As I said at the beginning, do yourself a huge favor and go to Rowe Auburn first. Sunny M.

GrandPaPaul

Oct 14, 2014

We were very pleased and satisfied with their customer service, quality of work, friendliness and price. They were very helpful .Overall, they are excellent. Rowe Auburn is a great place to shop cars, etc. because they CARE..... E and M

angry bird 2014

Oct 11, 2014

Charlie Burns and Bill Lovejoy worked extensively to provide me with the correct vehicle at the right price with excellent financing. Very professional respectful, and capable. These gentlemen both went above and beyond to meet my transportation needs. I highly recommend anyone contact Bill or Charlie for a fair no B.S. deal on their next vehicle. Great job gentlemen. Thank you. Patrick Moore.

donna.fournier1

Oct 10, 2014

I had the pleasure of working with Brian Kelsea, who guided me in such a kind, friendly manner, and no pressure applied, when i bought my vehicle. I would recommend him to anyone who is out shopping. He had knowledge of the vehicle i was interested in (which was on my wish list for a few years!!), and when the purchase was complete, he offered to call my insurance company for me. I had given them a heads up the day before, so when it came time for the transaction to take place, the fax came through promptly and in a timely manner. Look Brian up if you visit the Kia Lot...i guarantee you, you will not be disappointed!! Kindly, Donna Fournier

amy.mangiaficoespeaignnette

Sep 15, 2014

I am extremely pleased with the purchase of my new Hyundai. Brian Kelsea has gone above and beyond for us.. He took the time to explore all avenues and found us the best solution. He is a man of is word and someone you can TRUST which is rare, he listens to what your needs and wants are and finds the right fight for the right price. I would highly recommend Rowe Auburn Brian Kelsea friendly, caring, trustworthy, all around good guy. he's a keeper..... Thank you The Espeaignnette Family

ethelwyn1

Sep 10, 2014

I bought my car last time from Rowe Auburn and decided when it came time to get another car, there was only one place I had to visit...Rowe Auburn. I had called ahead and Brian had everything set up I had told him I wanted to see. He was so friendly and knowledgeable about everything. He answered every question and asked me if there was anything else I needed. It was wonderful to feel at ease and no pressure from him. I ended up falling in love with the car and I drove home in it. Brian walked over with me to deal with the finance part of the deal. Charlie was awesome as well. He too was friendly and helpful and a joy to work with. I would highly recommend this dealership to anyone I know. I am a loyal customer and will remain one because of the quality and care I received at Rowe Auburn !!! They are the best......Sincerely, Helen Rideout

Robert Cookson

Sep 9, 2014

Mr. Baril,My wife started our search for a new car on the internet and really liked what we saw and read about your dealership. We made an appointment with you and came in to look. Mr. Anderson had Mr. Lovejoy show us the cars we were interested in and we test drove until we made our minds up about what we wanted. We decided we did not need to go to any other dealership because this was the right one. The whole experience was great from the first inquiry to driving off the lot. Bill is a great salesman (no pressure and complete transparency) and your dealership is lucky to have him as an employee. I will recommend your dealership to any one looking for a new car or pickup. Thank you and you now have a loyal customer for life.

ltlrascule

Sep 8, 2014

The last time I bought a car at Rowe Auburn was in 1997. I purchased the car I'm driving now at Rowe Westbrook, after having done all of the dealing online. Today was the first time I'd stepped into a showroom and actually spoken at length with a salesman since 1997. I wasn't looking to walk away with a new car, but I can now say I am the proud owner of a brand new vehicle. I worked with Jake and Bill, and the ease of this transaction is still boggling my brain.... What a great Monday!!!

VWRepeat

Aug 31, 2014

Excellent from first phone call to driving off the lot. No nonsense. I called for the car I wanted and got just what I expected.

koakes72

Aug 27, 2014

The sales team was great to deal with, as always. We were restructuring our budget and wanting to trade two cars for a reliable, all-wheel-drive winter vehicle. Tom Mooney, Jason Standley and Lea Smith had us driving off a new Kia Sportage in a matter of hours. We love our new vehicle, and the people at Rowe Auburn always treat us with the utmost respect and friendliness.

beepbeep7

Jul 21, 2014

Well, we spent several months searching for our perfect vehicle, to perfectly fit our budget...many, many nights of research. Many trips to different dealerships on off hours, so we could narrow down our choices. We finally decided to go to Rowe one Saturday and check out a Sorento that definitely had caught our eye! I absolutely dreaded the idea of an intense salesperson. The last thing we wanted was to feel pressured or like our preferences didn't matter. We pulled on to the lot and before my right foot hit the pavement...I looked in the mirror and saw the salesperson coming our way and immediately thought.."oh yeah, here we go already." Well, moments later, Brian Kelsea met us at our car and introduced himself to us. Was I ever mistaken! Because of Brian's awesome personality and demeanor, I quickly forgot about my dreaded moment with a salesperson! That speaks great volume for me! He was so relaxed and personable, but above all, he asked the most important question: "What are YOU looking for in a vehicle?" The only thing that seemed to matter to Brian was what we wanted and needed. His knowledge of KIA was phenomenal!! He impressed us from the moment he said, "Let me show you a few things about this vehicle." He proceeded to open the hatch and from there, he covered every inch of the vehicle, right to underneath the hood...not missing a beat as to what the vehicle had to offer! This man knows his KIA!! Perhaps why he is known as "The Kia Man!"!!! Yes, his business card he handed us said this, so of course, I came home and checked out You Tube and was blown away! He is definitely a professional who knows how to personalize the buying experience!! We took Brian with us for a test drive...and low and behold...he still had more info to offer us in regards to this great vehicle. Next was the big step for us.....the decision on purchasing or not. Brian worked very closely with us and got us the best possible deal and financing and we bought the KIA and have been very pleased! Did I mention that not once did we feel any pressure? Notta! He is great and I would recommend him to any one interested in purchasing a vehicle. Let Brian erase your thoughts of how ALL salespeople are pushy and impersonal!!! Thank you so much for all your incredible knowledge and assistance, Brian! We will be buying our next vehicle from Brian at Rowe!!! Without a doubt!!! Rowe Kia, you have a gem on your hands, take good care of him!

strattard

Jul 18, 2014

Looked at several trucks for months and chose Rowe because of several cars purchased before. Worked with Mike Jeffers from the Westbrook facility and both jake and gary to buy the truck and charlie was very pleasant for financing

Lmchar

Jul 16, 2014

Michael, Lea, and Scott were wonderful to work with. I was treated fairly and with respect. Everyone was very friendly and knowledgeable. This purchase started with a phone call for a quote on Saturday. I went into the dealer on Monday where we agreed on a price and I put a deposit down. The car was not on the lot, but it arrived the next day in perfect condition and I picked it up on Wednesday. Michael took his time and explained all the features of the car. This is the second car I have purchased here and the second time I have been totally satisfied with the service.

KeithP90Xer

Jul 15, 2014

Had a great experience, the moment I stepped in, met with sales manager Jake Anderson he introduced me to salesman Gary Travaglini (Dick Butkis' twin) immediately. We hit it off right away and we test drove an EDGE and ESCAPE, then we discussed different options for payment, financing, rebates etc. No pressure at all, very comfortable conversation, like you would have with a friend! The numbers for the trade in were great and showed me they wanted to sell a vehicle! I chose the Ford Certified 2013 EDGE Limited! Pretty much loaded! We discussed the cost, step by step, no hidden fees and BS, everything was right there to see. I can't wait to send my friends in Gary's direction and I will be doing business at Rowe Ford Auburn for many years to come. Lea made all the paperwork easy and no pressure, the extended warranty was a no brainer, she made signing my life away a lot of fun! a Truly a great experience! Props to Danielle Devine, who is a manager for Rowe Westbrook that stepped up through Facebook to help me out, while on vacation! An overall great buying experience!!!

Robert Faunce

Jul 11, 2014

I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service department and Ford. Ken in service kept me up to date as work progressed, was very solicitous of my need to have alternative transportation and was, overall, very friendly and professional. I could not be happier with the service department, including the shop foreman who volunteered to take a test ride to better understand the problem. Without question my experience means that when I need to replace my car the first dealership I will go to will be Rowe Auburn.

Bustins

Jun 30, 2014

Both Steve and Charlie went above and beyond, were cheerful, kind, and helpful, for not one, but two purchases. An unplanned stop during Saturday errands-prompted by a radio ad- had me in the parking lot where I was greeted by Steve, who did his best to put me in the car of my choice at the price I wanted. Before long, I was test driving the Elantra and was soon completing the paperwork for my new car with Charlie, whose cheerful personality and knowledge made the paperwork signing a breeze, and before I knew it I was driving my new car home.I was, happy with the purchase and the experience but within hours I realized I had really wanted the Limited model. I expected that I would just keep the car I had and chalked it up to experience. The following Monday I went in to drop off some paperwork and was greeted by Steve, who asked how I liked my car, I told him I had wished I had gotten the Limited...within minutes we were in the lot, as he honed into the car I wanted, with the options I wanted, in the color I wanted, for the price I wanted. After speaking to his boss, and striking a new deal, taking back my purchase, with no problems, I was again sitting in Charlie's office, signing papers, and closing yet another deal. I was buying the car that I REALLY wanted, and got a deal that made it work for me, and Steve and Charlie were great, having to do a "do over", they never once made me feel that it was an inconvenience. Superior customer service and I would highly recommend Rowe, not only for their inventory, but for the folks that make it happen. Thanks Guys!

Ryanmdk1234

Jun 26, 2014

My girlfriend and I just got a car from Rowe ford they went above and beyond to Leo us out and got us into a brand new car thank you

LisaRussell

Jun 25, 2014

This is not the kind of review I'd hoped to be writing when I bought my car here 5 months ago. Although I do feel that the Sales Department at Rowe Auburn is absolutely second to none, it is the way you are treated after the sale that decides whether you will continue to be a customer. After I share with you the experience I've had with their service department, you will understand why I will not go back to them again. My car went in for a routine 55K mile service; tire rotation, oil change, etc. Being that it was the Saturday before my daughter's high school graduation and my day was booked solid, my adult son drove the 230 miles (round trip) to the dealership for the appointment that morning. On his way home afterward it became obvious that we had a big problem; lots of smoke, lots of smell; he pulled over and found that the oil cap had not been replaced after the oil change. What a mess. Oil everywhere from the hood to the rear fender. The dealership was notified, and they had it towed back. Once back at the shop, it was sprayed with water, had an old ill-fitting cap put on, the exterior was hosed down, and my son was sent on his way with a coupon for a free oil change and a refund of my $40 for the 55K mile service that day.I took one look at my car when my son got back with it and could not believe that the dealership would send it back to me in that condition. Rather than send my son home in a loaner so that they could properly address the issue (they claimed they didn't have one. Really? No used cars on the lot that would have sufficed?). Anyway, my husband suggested we wait till Monday when the service manager would be in and we could talk about how to fix this problem. On Monday I did speak with the service manager. He was apologetic and sounded sincere; he said he understood that I was upset and had been informed of what had happened on Saturday.We agreed that he would send a driver to come get my car and leave me a loaner in exchange. He told me that my car would be thoroughly cleaned and that a new insulation pad (cloth/foam hood liner) would be installed to replace the one that was now saturated with oil. I was confident after our conversation that he would take care of everything. The next day he called to say that my car was done and that it had been completely cleaned. He told me that the insulation pad had been cleaned and that there had been no need to replace it. I was skeptical. When their driver arrived with my car, the first thing I did was ask him to pop the hood. Before he even had a chance to do that, I noticed oil was still leaking out from the side edge of the hood. And sure enough, it was still a mess underneath; the insulation pad had been scrubbed to the point of it looking like a rag, one of the clips holding it in place was gone, and as I pointed out to the driver, it was still saturated with oil. I asked him to get the service manager on the phone, which he did, and I relayed to him what I was seeing. The service manager apologized again and said that he 'had been told by recon that everything was good'. (I have photographs that say otherwise).At this point, putting yet another 230 miles on the car to send it back once again to people I no longer trusted was pointless. Instead I asked that he have a new pad sent to my regular mechanic. He agreed to do so and took my email address so that he could make sure 'all was progressing'. A few days later I communicated to him that my mechanic had installed the new pad and that the smell had dissipated. (I found out the smell comes back as soon as you turn on the heat or the A/C). He replied that he appreciated my patience. That was the end of that.Now, my car still smells because the engine compartment was not cleaned as it should have been, and I have no choice but to write this negative review.I want to be clear about what it is I am upset about and what my expectations were;I understand that we all make mistakes. I'm not upset with the tech who failed to put the oil cap on. These things do happen and I'm certain that it was not intentional. It's the 'after' that I am astounded by. I am upset that the service manager did not personally see to it that my car was returned to me in the same condition as when I entrusted it his shop. I am upset that he did not keep his word and do what he said he would do. I am upset that he has not offered to reimburse me for the pad installation or to pay for the proper cleaning of my car after his shop's accident and negligence thereafter. I'm upset that every time I start my car, it stinks!I have not ruled out legal remedies, however I have ruled out the possibility of repeat business to Rowe.

bickwhit

Jun 5, 2014

I was looking for a hard to find specific car and they were able to find it for me. The price was excellent and the service was surprisingly very pleasant. Brian totally took the fear of dealing with a pushy salesman right away from me.

Meliso

May 19, 2014

Bill was a very down to earth salesman. There was no high pressure involved. He was very patient while I went back and forth from cars to SUV's, from new to used. He answered many questions without any hesitation. When we moved on to finance to work with Lea she was wonderful and went above and beyond to help secure financing that was within my budget. Everyone was just wonderful!

dsharpe77

May 8, 2014

Brian, Charlie and Rowe went the extra mile to find the best deal that met our needs. We got a vehicle that gets great mileage.The Jetta rides nice and with plenty of pep. We got plenty of whistles and bells for a modest price. The staff was willingto stay overtime to complete the transaction.

maryrn92

May 6, 2014

Great service. The salesmen worked very hard with me to get me to a price that was affordable. The service department has always been very friendly and cooperative with my previous leased car.

syram51

Apr 17, 2014

From the time we walked in the door we were made to feel comfortable. William Lovejoy came over greeted us and asked what he could help us with. We were ready.... two females looking to buy a car...... we were ready for the hard sell and the push towards something we didn't want or could not afford. To our surprise that was NOT what we got ! William listened to what we said as we explained what we felt we could afford and what we were looking for in a new car. We then began our search for the perfect one. He let us test drive different ones and when we found the one we liked all we needed was to pick a color. Now to the hard part sale price and our trade in. He brought in his sales manager Scott Rodrique... who also listened to what we had to say... and in the end we were very happy with the deal and what they offered us for our trade in and 2 days later we were driving away in our new Hyundai Elantra LMTD.I would like to thank William, Scott, Lea and James ( James stepped in for William on our delivery as we picked the car up on Williams day off so he got to show us all the fun things the car could do and he even synced my smart phone for me :) ) Thank you all for making this the BEST car purchasing experience either of us has ever had in all our years. !!!!!!!!!!! Treat every customer as you did us and they will all be walking out with the keys to a new car ... I will definitely refer friends and family to Rowe Auburn.

Realstupid1

Apr 11, 2014

I drove 2 hours to test drive and hopefully purchase a newer vehicle. The sales person was nice enough, but I felt very pushed and rushed. When promised "loyalty program rewards" nobody seemed to have a clue. Car ended up being more than what they quoted. 2 weeks after buying the car I found out it had a very strong cigarette smoke residue. I should have gone with the dealer across the street from them that had the same vehicle, but less expensive. I fell for the "certified pre-owned" line! Trust your own instincts.

smilingred

Apr 2, 2014

The salesman , Brian, went out of his way. Best deal with NO haggling. Made the car buying process stress free. Great honest place to do business with. Highly recommend that if you looking for a new car to visit Kia dealership. Gave us the most for our trade in along with Kia's rebates for best price.

tlprovencher

Mar 22, 2014

Jim Hanson listened to my needs relating to payment and vehicle needs. He was patient and offered insightful information to help me make an educated decision. Jim worked diligently with the financing manager to get me the best possible financing as well as helped me weigh my options. I did not feel pressured or rushed. My experience was positive in every way. I chose Rowe Auburn because of Wally's participation and contributions to the recent Barbara Bush fundraising campaign with 99.9 Wolf FM. I became a miracle donor through that campaign and heard about the amazing commitment and contributions Wally made. My daughter was in Barbara Bush with an emergency perferrated appendix. Barbara Bush is a cause worth contributing too. Thank you for stepping up to the plate Wally! It was my pleasure doing business with you and Tim Hanson. Sincerely, Terri Provencher

bsawyer610

Mar 10, 2014

if it was not for brian and charlie i do not think i would have had a great new car buying experience.i do not enjoy going to buy a car and brian came out and talked to me and found out alittle about me and my life sytle and i ended up with the right car for me.brian you are agreat salesperson and rowe ford is a better place because you are their emplyeeand charlie who did all the paper work thank you you are great-that really went fast getting all the papers done with2 great employees who i hope i get to have the next time i buy a car, because i will be coming back to rowe thanks again

Fyfejennifer

Mar 5, 2014

My husben and I whent in to buy a new car on a tight budget. Brian helped us out tramandisly to make it work. Brian went thought the opions to find the right car to meet our specific needs. I would deffanitly recommend him to my friends and family as a great car salesmen.

finalvine

Feb 28, 2014

I wanted to take this time to compliment Rowe for providing me with a great, reliable Kia Sorento EX, SUV. The buying experience is more like family, when sitting down with Cleve and Scott. They listened to my needs and directed me to the vehicle that would handle my work requirements. They explained in detail, the warranty coverage for my driving style and indicated that dollar for dollar, this would meet my highway needs. They are right. Amazing SUV. Individually or family vehicle, this is the way to go.I now have 53K plus miles on my 2013 Kia Sorento and love this vehicle. New England winters are harsh and not very friendly to the average driver. After putting a much more aggressive tire on this vehicle, it is like a tank in the snow and ice. I can go virtually anywhere. It is everything both Cleve and Scott said it would be. Mileage is in the 25/31 mpg, depending on time of year and driving style. If you are looking for a safe, excellent ride for you or family, I recommend the Kia Sorento and Rowe as your selling and servicing dealer.One more thing, the service department is the best. Getting you in and out with knowledgeable techs and service managers, explaining what just took place on your vehicle. These guys and gals are an excellent support group to keep your investment running and at an affordable price to you and your budget. If you are in the market, stop by and see these people and ask for a walk around of the facility and departments. Wally Camp does it right and surrounds himself with the greatest people, to make your buying experience at Rowe, one you will come back to, over and over. Thanks for letting me touch base with all of you.

scott

Feb 23, 2014

salesman returned my call quickly and tried to help in anyway possible very happy with responce

ErikFranzen

Feb 23, 2014

stopped in looking at a ford explorer and after talking with brian decided to give the Kia Sorento a try both my wife and I really liked it. it was a no pressure type sale. I was able to do most of the back and forth through text messaging and that worked out very well for me.

William

Feb 21, 2014

everthing went very smooth and fast. waiting for the car to get cleaned and detailed took alittle to long. but other than that had a great time.

Mark

Feb 20, 2014

Your staff were friendly and attentive to my needs and listened to what I said. They addressed all of my concerns about my truck.

Nancy

Feb 20, 2014

I like the pleasant and respectful treatment, by all the service people, whenever I need their assistance with my car.

Charles

Feb 19, 2014

Bill was particularly helpful and is an asset to Rowe. Everybody was great. Thanks for putting the car inside before the big snow storm. It looked wonderful when we drove it away.

Sherry

Feb 17, 2014

Jim hansen was very informative and helpful. I was unsure what I wanted when i went in. I was looking for a suv and ended up with a kia soul. He took care of me from the moment he said hello to the moment I drove away.

Timothy

Feb 16, 2014

Fast and friendly!! Great people to work with, wether buying a new car or getting service on a new or old car.

Andrew

Feb 13, 2014

I have had relationships with all of the techs and customer service people and when I have service to my vehicle at the Auburn Maine location I have come to the realization that they treat my vehicle as if it were a family members. And that all of the hard work they do they provide personalized and take the extra time and or necessary action to ensure that all aspects of the job are addressed and corrected.

Shawn

Feb 13, 2014

Was a pleasure dealing with Brian.he listened to my concerns and needs I was looking for in my vehicle decision.I am very happy with my kia soul and will be back again when I outgrow it.Thankful Brian was there to help

Lisa

Feb 12, 2014

The professional and pleasant staff. Tom went the extra mile to make sure the recall on my Explorer was taken car of right away. The BEST experience I have ever had a car dealership.

Mylinda

Feb 12, 2014

I liked the young lady at the counter. She was very personable.She was helpful and informative. The service was fast.

Andrew

Feb 10, 2014

Gary T was very personable and was able to explain on the features available on the vehicle. It was at the right price and Charlie was able to get the financing I need at the price, payment, and interest rate that I wanted.

Jeffrey

Feb 9, 2014

The receptionist/saleswoman I dealt with seemed to genuinely care. She took the time to get an answer for me about something that was not related to the service they were providing.

Linda

Feb 7, 2014

The service desk person Bob Lawlor was very helpful and patient despite my dissatisfaction about needing a $900 repair for a 4 year old Jetta with 45,000 miles.

Gerard

Feb 6, 2014

Everyone was very friendly, I was satisfied with the final price, and Jim explained everything about the car I needed to know, Will be back when I'm ready for a new car.

Judith

Feb 6, 2014

Bob Lawler was right on with making sure that recalls that had previously been neglected were taken care of and suggested necessary service issues that needed taken care of.

Michael

Feb 6, 2014

An extremely hard electrical problem still unsolved because of the short term effect. Hard to diagnose but still being worked on.

Cheryl

Feb 5, 2014

I appreciate the expert advice on the recommendations for what preventative maintenance procedures that should be applied at the timely intervals that will keep the car operating at optimum efficiency with genuine hospital attitude.

Lois

Feb 5, 2014

I found that Rowe Auburn is respectful, knowledgeable, warm and friendly. This is my third vehicle that I have bought at Rowe Auburn and I would recommend them.

Lauriane

Feb 3, 2014

When I tried to make an oil change appointment online, apparently it didnt go through so when I went in for my "scheduled" appointment, the woman said not a problem and fit me in. I also liked that I could trust leaving my car after hours since I was not able to make it back before closing.

Pricilla

Feb 3, 2014

When I went in they let me know I was due for the regular scheduled maintenance for 30,000 and was able to do this all while I was there.

Donald

Feb 1, 2014

The service personnel were pleasant and helpful.The re-call items in question were explained well and a service rep. called when the vehicle was ready to be picked up. All in all it was a good experience.

John

Feb 1, 2014

I thought Bill Lovejoy my sales rep, tried everything he could to get me into a vehicle that I could afford. I was only looking at used, and he suggested I look at some new vehicles, as there were rebates from Ford that I was not aware of. He really worked hard and did not pressure me or push me away.

Sandra

Feb 1, 2014

I had a great experience at Rowe Ford-Auburn. All my expectations were met in buying my car. I was very pleased with the sales associate Cleve Rines

Mary

Jan 31, 2014

Excellent staff and it was cheaper and quicker than quoted. I always go there for service on my 2012 Ford Escape that I bought at Rowe Ford on Center St in Auburn, Maine.

Tarnya

Jan 30, 2014

Ben Robinson was a very helpful sales man!!! Always had the answers to my questions. Prompt with responding to emails. I got exactly what i wanted with my car. I will be back.

Justin

Jan 25, 2014

I liked that I was dealt with in a courteous manner at the counter and the work done to my truck was completed within the estimated timeframe without an appointment.

Angela

Jan 23, 2014

Dan was absolutely wonderful to work with. He addressed all of our concerns and made sure we were satisfied with the vehicle that we purchased. I would highly recommend to anyone to buy a car from Dan, he was great!!

Melissa

Jan 20, 2014

All the sales and lending agents (Brian, Jason, and Charlie) were personable, helpful, efficient (and persistent). It was very easy to identify the car and features we wanted (particularly using USAA Auto Circle) and then locate this car with Rowe Kia. Everyone was very accommodating to our schedule as well.

Mary

Jan 19, 2014

Have bought 3 vehicles and love the atmosphere. Dan Brissette. Is great to deal with. He is our sales man every time. Service is the best for vehicles. Dan goes over the vehicle and all the necessary paper work and what is available. Love dealing with him.

Jean

Jan 18, 2014

in Maine from Florida and had KIA recall - on line found ROWE - U were wonderful and made appt to help me weather-wise since I do not drive much on ice and snow Tom Peters, I think that was his name, was so friendly and the lady that made appt and the work was done quickly and y'all even did a complimentary walk around and check of the car -as I have 1700 miles to drive back in about a month - so, I really was pleased that you all took such good and friendly and professional care of me !!! Will go to ROWE again when I am in Maine , which is about twice a year , if the need arises!! --

Joan

Jan 18, 2014

The gentleman that waited on me this last time was very friendly and nice. He wore a smile and seemed to be happy at his job. That feeling rubs off on the customer. I told them to change the filters if needed. To my surprise, they didn't need changing and they didn't change them just to get my money. That impressed me. The gentleman was more than nice.

Eric

Jan 17, 2014

Tom Mooney was fantastic and very helpful but stayed out of the way when appropriate. He was accommodating, friendly and inviting. I am typically a Toyota customer but my experience at Rowe put me in a Ford for the first time in 16 years.

Alan

Jan 16, 2014

The one thing i like about Rowe Ford is there alway polite, well informed, explain everything to you and go out of there way to make sure your comfortable. Once your car has been fixed, you know the job was done with excellence and done right. Yes, some things may be a little pricy, but you will at least feel safe againg driving down the road.

Ellen

Jan 15, 2014

I do not remember ever being treated so kindly, courteously at any place. They act like I am doing them a favor when I drop in to have my car serviced. A large part of my job is dealing with customers and I thoroughly appreciate the attitude at this dealership

Linda

Jan 9, 2014

PLEASANT, HELPFUL. LISTENED TO WHAT WE WERE TRYING TO SAY. OUR POINT OF INTEREST AND TO STEER US IN THAT DIRECTION WE WANT; NOT PRESSURED TO STEER US OTHERWISE. SUGGESTIONS MADE TO MAKE SURE WE WERE AWARE OF OTHER POSSIBILITES IF INTERESTED.

Pjmcvs06

Jan 8, 2014

Brian was very professional, respectful, and honest during the entire transaction! Brian made the difference during this unexpected experience! Great employee with amazing interpersonal as well customer service skills

Celine

Jan 5, 2014

The young lady who had helped me with scheduling my appt. was very pleasant to speak with. (I wish I could remember her name.) She had good customer service skills and that is EXTREMELY important to me.

Richard

Jan 4, 2014

Friendly helpful and professional staff They went out of their way to make sure we got the car we wanted and at the best price possible this the forth car that my family have purchased from Rowe Kai

Happy D

Dec 12, 2013

Called about a used car talked to person about pricing because it was a two hour round trip was assured of a pretty narrow price range. Upon arriving car was ok but filthy in rear seat/seat belts person Id talked to previously was nowhere to be found and the salesman assured me that the pricing I was given was a complete fantasy. Typical, I guess for this highly revered line of work.

vgoblirsch

Oct 22, 2013

I had a great experience at Rowe and this is my second time purchasing a car through them. I had my car serviced there as well and the service department was great too. Brian Kelsea is one fantastic, great, awesome saleman!!!!

danielle0613

Oct 20, 2013

I have had 3 great experiences here with buying a kia from Brian. Very professional an great to work with! thank you for another great experience!

shondamenezes

Oct 17, 2013

I couldnt be more pleased with the service I received from David Warford and Charlie Burns. David went above and beyond to get me into a beautiful efficient car and stayed with in my price. He spent hours showing me all of the bells and whistles that came with my car; he synced my phone and really was just a pleasure to deal with. I honestly felt he was as excited as I was about my new car. I can say that this was the best sales experience I have ever had and highly recommend David at Rowe Ford in Auburn. I will never buy a car anywhere else. Charlie Burns was the business manager I dealt with and he was equally as wonderful. He explained to me every document that I was signing and informed me of all of the details. Being a woman, walking into a car dealership alone, they were honest and took very good care of me, and I am SO grateful to both of them. I love my new 2013 ford fusion hybird and Rowe Ford Auburn.

Luvford

Oct 4, 2013

I have repeatedly returned to service dept because they forget to reset oil light. Also they've worked on my vehicle and I paid for it to turn around and find out they never did the work! Excuse, they must of missed it some how! They give no consideration for my time, just get to your car when they can. Don't trust them!

janicecoburn

Aug 3, 2013

ive purchased 4 vehicles out of rowe auburn over the coarse of 14yrs always have had great service however this time the sales man listened to my needs and didn't try pushing other deals, he delivered above and beyond the vehicle I was looking for, a ford f150 pickup, loving my new truck. I definitely would recommend rowe auburn to my family and friends,and will be back in 4yrs looking for a Raptor, Memphis says thank you mr Rines you made gramma and papa real happy,

dwhitney

Jul 30, 2013

We have purchased 2 Mazdas and 2 Hyundais from Rowe Auburn - all with great satisfaction. When our current 2004 Hyundai reached 160,000 miles, we decided to trade. Scott Stubinski - sales manager for VW/Mazda/Kia was most helpful explaining the differences in several new and used vehicles, and we decided on a very clean low-mileage 2010 VW Jetta TDI. We agreed on the price even before Scott and Brian Kelsea arranged a more-than-fair trade in price for our Hyundai. We are thrilled with the experience and will be back. I have already passed Brian's contact information on to a colleague of mine.On the day of purchase, I was introduced to Charlie Burns who handled all of the paper work via fax with my out-of-town credit union. I was in and out of there within an hour, able to drive the new car home that day.Fantastic in all ways.

MelGar

Jul 20, 2013

Our Sales Consultant, Ben Robinson, did a fantastic job helping us get into our new Kia. He and the Sales Manager, Scott Stubinski, gave us a very fair trade-in amount and a great deal on our new vehicle. We could not be happier with the vehicle we purchased and the service we received! The Business Manager, Lea Smith, who did our financing made arrangements for our other Kia to be washed before we left that day. We would highly recommend this dealership to anyone and you should definitely ask for Ben Robinson.

sanford77

Jul 1, 2013

I am from sanford maine. I contacted this dealership to see if they would match a newspaper ad for the kia sportage. They had the color in stock I wanted. The dealership did match the newspaper ad. They had the vehicle ready for me at the dealership and the finance dept was waiting for me.Jason Standley stands by his words enjoy helping people get into the vehicle of their dreams. They think of the customers first, No pressure sale people and no games played. I meet scott stubinski first . I was very impresses by him. He took time out of his scedule to meet me and look at my vehicle and He assure me that no games are played at this dealership. He was able to match a purchase agreement from another dealership.He also gave me the choice of either a mineral silver or a bright silver sportage. John M Mcgrail(MIke) was a exellent sale person he took my phone call first and talk with scott and jason and was able to give me the sportage I wanted. He got me pre approved for financing and everything was ready when I enter the dealership on June 29th. Charlie Burns did a exellent job in finance. He had most of the paperwork ready when I arrived and was waiting for me.Thank You Scott Stubinski ,Jason Standley , John M Mcgrail (mike) and Charlie Burns for getting me in the car and color I wanted. A+++.I would recommend this dealership. I traveled about 1.5 hours to this dealership it was well worth the trip. I would buy from this dealership again in a heartbeat. This dealerhip earns 5 stars rating.Very friendly staff. **Any customers that do read this I would recommend you go though traveler ' s insurance they give out a new car discount. My car Insurance is now lower that I purchase this vehicle**

lindajt1973

Jun 30, 2013

From the moment I walked through the door until I drove off the lot with my new 2012 Kia Sorento, each and every employee I encountered was pleasant, polite, and truly worked their hardest to get me the very best deal possible. I can't recommend them enough. They all went above and beyond to make sure I was in love with the vehicle I chose and then got me incredible financing! I look forward to working with them in the future and will be back soon for my other half's new truck needs.

Niseplus3

Jun 22, 2013

Easy going salesmen that weren't pushy to sell us a car. Honored our budget for monthly payments. Hate the whole car shopping thing but they really made this painless

soulel

Jun 8, 2013

The customer service and attention to detail and my needs was superb! I would absolutely refer friends and others to buy a vehicle from Rowe Auburn!

kaylabrown5

May 28, 2013

Bill was very friendly and worked very hard for us. We had to negotiate price down to come close to other dealership's sticker prices. Bill and Charlie spent all the time necessary to discuss all the decisions we had to make. Dealership experience was good. The only suggestion would be to throughly research pricing.

skisicks

May 18, 2013

My husband and I came to Rowe Volkswagen looking for a Passat TDI. Two of our neighbors had purchased from Rowe and recommended them to us. We can't say enough about the friendly service and hard work this dealership and its employees gave to us. We spent several days trying to decide whether to buy a gas model or a TDI model and they were very patient with us and answered our million questions over those days. We never felt the usual pressure to buy but rather a group that was working their hardest to be sure that we were satisfied, happy and comfortable with our purchase. As a result, we walked away with the car we always wanted and couldn't be happier. We would revisit this dealership and work with these people over and over again!

John349

May 3, 2013

Everyone involved that I checked off has demonstrated the highest degree of service and professionalism I have ever had at any car dealership. They listened to what I had to say and did everything to satisfy my needs. I got exactly what I was looking for and couldn't be happier. A big Thank You to the Rowe team that serviced me. John Houle

Bryanblackman

Apr 22, 2013

Brian made my first time at a dealership and first time purchasing a car a really good time! I will always come back here whenever I'm looking for a car!

MyNM156

Apr 9, 2013

We were in the market for a truck to get life done. The idea of buying new was a bit daunting because of the overall cost. There were only a handful of offerings in the used category to select from. Jim was fantastic about letting us look at whatever we wanted to and spending time to understand what we were looking for. With Scott's help they got us not into the truck I thought I wanted but the truck I really needed. I already love my F150 super-crew. On the financing side Charlie was a great help in making the process as simple as possible. He also committed to follow through to make sure we addressed all my questions. Based on my experience I will be recommending the team at Rowe Auburn.

kungji

Apr 3, 2013

it's my first time visiting Kia, and I had help as soon as I walked to the dealer. The sale representative answered any questions I had asked, help throught out the process step by step. Its was very pleasure to have business with Kia and help from Michaal Hartley.

StaciBest

Mar 28, 2013

I had been shopping for a new car for over TWO MONTHS and had had a couple bad experiences. I was becoming exhausted, since I was looking for something very specific. Not only did Adrian and Scott deal with my extremely hectic work schedule, but they did endless footwork to find me just what I was looking for. I couldn't be happier with my shiny new car!!! Thanks guys for an awesome experience!!

meb528

Mar 26, 2013

Rowe Auburn Kia Team listens and works for the consumer. A great first experience. The KIA team located a vehicle for us and served us with genuine kindness and service.

mikeandjo7379

Mar 16, 2013

Excellent care...friendly, knowledgeable, and considerate. I was concerned when I found out that our normal dealer was gone, Dave Hart. But Jim McCarthy filled those shoes completely. Charlie Burns is one of the best business managers I've worked with....

bedardbo

Mar 13, 2013

From the first phone call to the congratulations on your purchase, Kevin and Lea were amazing. I felft very comfortable; they provided grat customer service. Thank you, both, for the wonderful experience. Bonnie J. Bedard

joecop

Mar 13, 2013

I arrived at Rowe Auburn today to browse around for used cars. While walking around, salesman, Steven Entrott walked over and introduced himself. He asked me what I was interested in and I told him that I was just looking around as I was not in a hurry to make a purchase at that time.I told Steve what I was looking for and he showed me a vehicle that I might be interested in. I asked him if we could take a test ride. I really liked the vehicle and ended up purchasing the car. Steve was able to give me a very fair price on the vehicle I purchased. Steve was very professional, very humble and made the sale very comfortable for me. I also got a fair deal on the trade price.I would purchase another vehicle from Steve and Rowe Auburn. I was treated very well in the accounting department and the vehicle was prepped excellent for my ride home. Overall, it was a great experience and I am pleased that I purchased the vehicle at the Rowe Auburn dealership!Sincerely,Michael ParshallUpton, Maine

zydecotrooper

Mar 13, 2013

Brian was a pleasure to work with. I didn't feel pressured into buying a car. It was helpful that I knew exactly what I wanted. Brian was able to work with me and the manager to find the perfect car. I would highly recommend Brian to anyone. There's enough stress in buying a car and Brian relieved a lot of that stress by not being the *normal* sales guy. I love the car I have and look forward to doing business with Rowe over the years as my car ages and needs maintenance.Thanks!!!

Hulits

Mar 11, 2013

I have been searching for a vehicle for my wife for months.I called Steve after seeing his ad on carghuru, I called Steve on Thursday met him on a Saturday and we had the best car buying experience I have ever had. Steve was professional yet honest,helpful,friendly and courteous.All during the car purchasing process Steve was always making sure we were comfortable and always explaining what was going on,I most certainly would recommend Steve to any of my friends.

ski2fast

Mar 11, 2013

My husband and I came in on a Tuesday looking for a desal VW. My husband spoke with Michael as I tryied to keep our three toddlers at bay. Soon after we were trying out a VW TDI. My husband instantly fell in love with it. We did some shopping around and found this was the best deal any where in the state. So we came back two days later to talk to Michael about purchasing the car. He had the day off and dropped everything and rushed in to meet us. In the mean Scott got the paper work started. Michael was in his office in ten minutes flat..with a big smile on his face. We had paperwork filled out and he went over all the extra bells and whisels...We had to wait mabey a hour to get the car serviced and the protective coating on but it was well worth the wait. Great experience, loved the service and hope to do business again in the future. We give 5's all around great job everyone.

NinaLM

Feb 23, 2013

I called the dealership to inquire about a car I had seen online, and when I got to the dealership they had the car out front warming up. Brian has excellent customer service! He is friendly and extremely helpful. He really wanted to help find me a car. I'm definitely going to go back to them in the future. I really recommend this dealership and especially Brian Kelsea to help you out.

lillieme65

Feb 19, 2013

Jason, Brian & Charlie were actually fun to work with. A great car buying experience! I would recommend them and Rowe Auburn to everybody I know!!!!

martnic

Feb 15, 2013

Visited the dealership just to look at the Sonata. Was greeted by a very friendly, not pushy saleman. Brian Kelsea showed me the Sonata as well as some other options that might fit my budget. I was anxious to get rid of my Tahoe because of the fuel I was constantly putting into it and all of the driving I do, but was unsure about being able to afford a newer vehicle. Brian made everything so easy and also steered me in the right direction with the Sonata. I can not believe how good this car is on gas! Brian was friendly, easy to talk to and very understanding of my concerns. I will recommend him and this dealership to all of my family and friends!

Kris9702

Feb 4, 2013

I drove from Bangor Maine to go to this dealership. I am so glad I did. Charlie and Gary were great they worked very hard to make this sale happen. They did not treat me like a simple customer. They treated me like a family member. The banks gave them a hard time at first. Due to the banks it took a lot of time from their busy days, but they did not give up. Because Charlie and Gary did not give up, I walked away with a brand new Kia and I couldn't be happier with it. Also I have two more people I can call my friends. They were completely honest and up front about all the costs and fees, unlike the last dealership I worked with. Anyone interested in a new vehicle or even used vehicle needs to go see these men at Rowe. They will help every way they can. They went well above and beyond for me.

jlbeau

Jan 10, 2013

I was recommended to Rowe and specificaaly Dave Warford by a Ford F150 Raptor forum/blog. I was looking for great pricing and a no hassle experience to purchase my Ford Raptor. Many users recommended Rowe Auburn's Dave Warford for competitve pricing and excellent customer service. I must say they were right. I am from Massachusetts and I searched for 30-45 days for Ford Raptors and could not find them at a competive price let alone tremendous customer stisfaction. I highly recommend Dave Warford and the entire team at Rowe Auburn Ford. Buy with confidence and drive away with the utmost of satisfaction.

sappervet

Jan 10, 2013

Just bought new 2013 Ford Raptor. Dave was fantastic to work with. Great, consistent communication and just a real pleasure. Would not hesitate to recommend him. Entire transaction was smooth & efficient and HONEST!

dicktracy

Nov 26, 2012

i went to rowe auburn my experience with brian kelsea and charlie burns was great they both made it very easy for me. i now am the proud owner of a hyundri thanks guy....... Richard

mmcaleer

Nov 17, 2012

Whomever,Kevin knows many things about cars, people, pricing, dealerships and politics due to his background. I will visit him where ever he lands ... to buy a car.thanx,Marty

kaytlen.davis

Nov 4, 2012

We felt all four people we encountered were personable, helpful, and professional. We had no reservations in purchasing our car through them and never once felt we were being strong armed into making a purchase. We had several questions and they all took the time to answer thoroughly. Charlie was especially considerate in finalizing the paperwork as my husband and I both were in a hurry to return to work. He worked efficiently and was very understanding. Great experience overall.

stlrydn1

Oct 29, 2012

Initially it appeared I was looking at a truck out of my price range. Kevin Milligan was very patient to work with and when we could get to my price range he graciously got me my keys for my trade and walked me out. Later that evening I got a call from Kevin and he asked if I had gotten a truck yet. when I told him I hadn't, he said they have another offer for me. I ended up purchasing the vehicle I was looking at the next day. Kevin is very knowledgeable and great to work with. Charlie in finance was also a pleasure to work with. The whole transaction went very smooth and I would highly reccomend them if you are in the market for a vehicle. Thanx guys...

kelly.trafton.9

Oct 28, 2012

Had a great experience working with Brian and Charlie in Auburn yesterday. Super friendly and helpful through the entire process. Brian was very informative and easy to chat about this car and our dream car as well. He made the process feel much easier and less daunting than buying a vehicle usually is. The company definitely went above and beyond my expectations by giving me full value for my trade. I will continue to support this locally-owned dealership with my next purchase!

edesjardins

Oct 23, 2012

Both Adam and Charlie went above and beyond the call of duty when assisting me with a used vehicle purchase. Adam listened closely to exactly what I wanted and helped me to find exactly the vehicle that I was looking for. There was never any pressure or urgency to do anything on their terms, it was all about what I was looking for. When it came time to make the purchase, Charlie was able to find me a rate that exceeded my expectations and walked me through the entire process smoothly and efficiently. When I picked up my vehicle, it was spotless - fully cleaned, full tank of gas, and ready to go. They had even called the insurance company for me so I wouldn't have to deal with it! I was very impressed, and look forward to a long relationship with Rowe Auburn and their excellent staff.

egagnon89

Oct 20, 2012

I am a first time car buyer, and was just starting to look for a new car. Rowe Auburn was the first place I looked. I went in to just browse their selection and ended up leaving that day with my brand new 2013 VW Jetta! Dale was easy to work with, not pushy at all, and made my experience fun! I would recommend Rowe Auburn, and especially Dale! I never expected car shopping to be fun, but Dale made my experience fun and easy!

judouel

Oct 19, 2012

I gave Rowe this rating because of the fast reponse to my e-maills in finding the vehicle i was looking for.Dave Warfare sent pictures of the Suv and called with all the infoi needed to drive down and make my purchase.I messed up on how i was going to pay,but things were taken care of and explained to me by Charley in finace.By Monday everything was done.I am happy with my new Hyundai Tucson.

james.doucette.311

Oct 14, 2012

our experience at rowe was nothing more than five star. we bought off the wholesale lot. probably not the sale of the day for rowe but they treated us like we were buying the boss 302 mustang in the showroom. we were not pressured into anything or shown anything that we did not want see. ive been to some dealerships that i have been argued with by the sales crew and left so stressed out. this is not that place. these guys were great, not only to us but great to my 10 year old daughter. great experience guys. thank you very much. i know where my next car search will begin. everyone do yourselves a favor and check out rowe auburn for your next purchase

TaraLauze

Oct 13, 2012

I was more then overly impressed with the service given by Adam, he was knowledgeable, easy to understand, and did not hide anything from us. I'm not big on salesmen because I feel they only tell you what you want to hear and not the truth, we did not get that from Adam he was honest even if it was not what we wanted to hear. Scott Rodriguez and Scott S were also helpful and worked for us to get a reasonable trade. This experience has changed my view on dealerships and salesmen! I only went through one dealer because we had a relationship and he knew what we liked with no hassles. Thank you Adam for everything that you did, and I will def recommend Rowe Auburn to everyone that is looking for a used or new car!!!!!

HankT

Oct 11, 2012

Adam Loudermilk is a friendly, fun and awesome sales person! I highly recommend this sales person/dealer to anyone of my friends! Mr. Loudermilk is very personable, and very kind. Best yet!

judith.andrucki

Oct 3, 2012

Thomas Mooney was extremely helpful and patient. He was responsive to my concerns without being pushy. He let us take our time, which was important to us.Charlie Burns, business manager was likewise helpful, and again did not try to pressure us into anything we didn't want.The experience was good, and I love my car.

debbiem40

Sep 20, 2012

My husband and I went shopping for a new car with no idea of what we actually wanted. When we arrived at Rowe we met by Adam Loudermilk who's first question was if we needed help. Within a few minutes both my husband and myself were completely relaxed and ready to put Adam to the test. Adam was very knowledgable and answered all of our questions with prompt direct answers. He spent several hours with us and never once tried to pressure us into trying any vehicle that didn't meet our minimum requests. After spending 4 hours of test driving vehicles we were ready to set Adam free and it was on to financing where Adam introduced us to the ever friendly Charlie Burns. Charlie was more than helpful and answered all of our questions regarding financing and warranty questions. Both gentlemen were extremely pleasant through the whole process and I would highly recommend dealing with both of them if anyone is ever shopping for a new car. They made the experience the best I have had when purchasing a vehicle and I would definitely go back for my next one.

jamesk052003

Sep 19, 2012

By far the best sales experience ever. Quick in and out with excellent price on new car and trade in. Jamie's straight shooter with great personality. Thank you!

tjbad2010

Sep 17, 2012

Kevin was very knowledgeable about our Hyundai;if we had a question and he didn't know the answer (that was rare) he immediately found out where to get it and got it.He was friendly without being gushy or pushy. Everything was done in a very timely manner.

DevonCrawford

Aug 23, 2012

Jamie Reynolds was excellent to deal with. My first day car shopping he was extremely friendly and not pushy. My boyfriend who was with me deals in selling John Deere tractors and can often be weary of car salesmen, but he shook Jamie's hand and said he was excellent!! I had to come back on a Wednesday to test drive the Jetta I was interested in and Jamie was very accommodating and came in on his day off to work with me. He worked to get the price to where I was comfortable and stayed in contact with me throughout my entire process of working with the Rowe dealership. He answered any and all questions I had, as well as made himself available to do so at any given moment. I would highly recommend him as a car salesman to people I know, whom are in the market for quality service while car shopping.

jhalpin

Jul 29, 2012

We went in for an Edge. Came out with a Lincoln MKX. Martin was extremely helpful. Knew product well and answered all questions with a little humor. Martin was VERY POLITE!! A pleasure to do business with. We also worked with Mr. Anderson he gave us a fair trade.The big reason I would give high marks for these folks is NO DOG & PONEY SHOW!!!No running back and forth with different prices and double talk.Charlie was also helpful with financing several options no pressure.We would recommend Rowe AuburnJim& Kathy

ebilodo24

Jul 26, 2012

My wife and I were very pleased with the overall service. Our only complaint is that when you spend over $30 K on a vehicle, the least they could do is fill the gas tank for you. Otherwise we were very happy and Jamie was awesome to work with.

PBSAWYER

Jul 24, 2012

We had exelent service from Brian. We feel that we should have gotten a little better price on the car. We have not had any service work done on the vehicle as yet.

ameygeever

Jul 23, 2012

I should have gone to Rowe earlier on in my car search!!! I live in the Augusta area and I had been looking for a car for a few days. I was getting pressured by other dealers in the Augusta area and they weren't giving me a car that I was wanted at the price I could afford. I spent 11 hours one day just trying to get information straight that was given to me by these sales people in Augusta. I work in Auburn and someone suggested that I go to Rowe. I showed up at 3:00 and was greeted by Tyler Green. He didn't pressure me at all. He asked what I was looking for and sat me down with a manager to see if I could afford that type of car. I couldn't, but that was ok. After looking at a few others of MY choosing, I found the Kia Sorento. The price was right and it had the space I needed for my family and dogs. After a fun test drive, a few laughs and an explanation of how they got to the price on my trade in and where the price of the new car was going to be, I took a few minutes to think about my decision. I felt that the Rowe crew was very upfront and did all they could do to get my payments close to where I wanted to be. I decided pretty quickly that this car was affordable and that I was getting a good deal. Within 3 1/2 hours of showing up at Rowe, looking at 4 types of cars, I drove away in my 2013 Kia Sorento!!!! Tyler Green, Jason Standley and Scott Stubinski were great at helping me into what I needed for a car and what I could afford!!! They didn't put pressure on me once and that made all the difference. Thank you for your help guys!!! I am extremely happy with how things turned out!!!

jdunca

Jul 19, 2012

I gave this rating because after 3 other ford dealerships this team could not be beat great folks Jamie was great to deal with no pressure just awnsers and alot of patience. I could'nt be more impressed, with his service. And thanks to charlie burns another great guy who helped make it happen.

mannyfed

Jul 13, 2012

Anyone would like to get a better price, but these emloyees did an outstanding job at handling all aspects of the sale, closing and delivery of my purchase.A one service.

SliJez

Jul 11, 2012

My husband & I visited Rowe Auburn with intentions to purchase a Jetta Sportwagen. After thoroughly looking several over, we discovered that with 3 children, it just wasn't spacious enough. After speaking with Ben in Sales (whom by the way was super nice & not pushy at all), we told him what we were looking for. A manual transmission & spacious back seat were our two big requests. The manual tranny left us with few options. But, after he spoke with Scott in management, he came back to tell us there was a beautiful 2012 Passat- with a huge back seat- just marked down with...wait for it...a manual transmission! My husband & I adored the car. We took it for a spin and my husband was sold. We crunched some numbers with Scott then finalized them all with Charlie with no hassles or pressure. After a bad experience purchasing a new VW 11 years ago, (they know what I mean)- we were adamant about driving the car home that night rather than coming back the next day to pick it up. It may not have been their normal routine, as they would have liked to vacuum & wash the car first and such-but it was the way we wanted to do it. As requested, however, we did return the next day to have it done! Thank you. We thoroughly appreciated their patience as everyone we were working with stayed late to finish up the sale. After this experience, I would highly recommend Rowe Auburn VW to anyone! We are very pleased with our new car & the service everyone provided!

Trailer12

Jul 10, 2012

We had a great experience and both Charlie and Kevin were very knowledgable. It didn't feel like we were sold but that we were given information so we could make a decision.

LBDean

Jul 9, 2012

I would highly recommend Rowe Auburn! My son was buying his first car and after dealing with a pressurized situation from another dealership, Tyler, Jason, Brian, and eventually Charlie made the whole experience worth it. They were willing to let him test drive a few cars, offered a reasonable and fair price, helped with financing suggestions, and were so patient as we were waiting for everything we needed to finalize the purchase. I hated the whole car buying process before because it always felt like I had to be on my guard and be ready to determine what dishonest practce or trick the salesperson was ultimately going to try to get me to fall for. From the moment I met Tyler and Jason, to working with Brian when the others were busy, to filling out all the papers and closing the purchase with Charlie, I felt no pressure! And my son is happily driving his new Kia Forte! Thank you Rowe Auburn!

mverrill

Jul 4, 2012

We visited the dealership several times before deciding to purchase. Brian was always helpful, honest and straight forward. Although Brian was busy during the actual sale, we appreciated all his help and passing us to Adrian Mendes who assisted us while he was occupied. We also would like to thank Charlie for his excellest service closing the deal. He even stayed late on a Saturday evening to make sure the deal was complete. We couldn't be happier with the service and sales and not to mention I love my new car! Many thanks to Rowe!!!

christandanny

Jul 1, 2012

Why did I give the rating I gave? After leaving another dealership due to the rudeness of their finance manager and lack of communucation, I told Jamie exactly what I wanted and he made it happen. He listened to me, kept in contact with me and gave me what I wanted: a 1-day sale. He, by far, made this the easiest car purchase I have ever made and I will totally recommend him to anyone else! (Sorry to everyone else on the team I didn't get to meet, I'm sure you're all great too!).As for Lea, she understood that I was obtaining financng elsewhere and didn't push me to use the dealer financing. She presented the options for extended care, and let them sell themselves. Everyone was polite, happy, and very accommodating. Thank you all and I can't tell you how much I LOVE my new car!

tk1021

Jul 1, 2012

yes, the staff was friendly and knowledgable, and very patient, since i i was kind of picky about the car i wanted. They found me a great car, unfortunatly, it was not available, but they made us a GREAT offer on an even better model, and we couldnt have been happier!!

dberg751

Jun 23, 2012

I bought a new Milan during the Cash for Clunkers program. I was GM customer previous to the Obama bailout,so my reasons were mostly political for switching to Ford products. Since that purchase I've been very satisfied with my Milan and having your maitenance department open on Saturdays and evenings has been a help to me due to my work schedule. When it came time to trade my wife's car in we new we were going to buy from Auburn Motor Sales because of our satisfaction with our past experiences with the dealer. Gary was very helpful and not pushy at all was willing to go out of his way to show me the cars I was interested in viewing. I had intentions of trying 2 Hyundai models and the Focus. Once my wife saw the Focus and drove it there was no need to try the Hyundai. We haven't had any issues with the Focus yet and will be taking it on its first trip this week. We don't anticipate any problems and if something goes wrong I'm confident we'll be satisfied with what ever service we should need. Sicerely, Dan Bergeron

Judy Schmitt

Jun 19, 2012

Rob Clark was professional, concerned, very helpful, and an asset to Rowe. Deb has also been very helpful many times. They make Rowe my favorite.

heylee012

Jun 12, 2012

Very friendly group of people. Everyone we met with were efficient, friendly, and extremely helpful. Brian Kelsea was especially helpful at getting me a great deal on a 2012 Jetta! I highly recommend this dealership!

jdavis2692

Jun 11, 2012

Great dealership and wonderful experience working with Paul. He answered all my questions and made me feel comfortable buying my new car! I enjoyed the use of internet chat for initial questions. Much faster than emailing back and forth. Thanks!!!

pinetree

Jun 11, 2012

Tom Mooney Co-ordinated all aspects of the sale from purchase to delivery, it required very little of my time, which as a business owner this is very important.

elmoforty2

Jun 10, 2012

We have not yet had our new Ford in for service as it only has 300 miles on it. However, if the the "sales" service we received from Tom Mooney is an indication of what we can expect from your service dept. then we expect it to be GREAT.

AL TALLEY

Jun 9, 2012

The several times I had been to Rowe since I purchased my vehicle from Dave Hart on November 20, 2008 up to the last scheduled visit for my oil change in May 2012,I found their staff to be very caring, friendly and professional. Excuse me for listing the names of the folks in the service department, all I can say they were very friendly to deal with. It appears this dealership has a strong customer satisfaction rate. Not only do they just focus on makeing the sales but there is an after sales communication with customers as far as feedback from them to see, if they were satissied with their service and was the staff very friendly to them, most important how rapid was the service on the vehicle. Personally, I find Rowe deserves a AAA+ on all their business traits. I am very impressed with my 2009 Hyundai Sonata. It is a very dependable vehicle. Just like my first Hyundai vehicle 1988XL from Pacifico Ford in Philadelphia, Pa I always find them the best bang for my buck.

henley

Jun 3, 2012

I saved $2,500.00 by buying my brand new 2012 ford focus hatchbackat Rowe in Auburn. The salesmen were all very friendly and pleasant. CharlieBurns the business manager made me feel like an old friend, he was exceptional!!!By purchasing my focus at Rowe I was able to get a beautiful silver HB. There was a small defective paint spot that I discovered after my purchase and when I brought my car back to be examined they immediately dealt with the issue. I was given a free loaner and the small area was repaired at no charge to me. They never made me feel like a bother. I was treated with respect and compassion. I absolutely would recommend Rowe Auburn for anyone looking for a vechicle.

memom22

May 4, 2012

Awesome - very straightforward deal. I had a bad experience at another Dealer. Rowe took me seriously, realized I had done my research and knew what I wanted. Dealer honored all manufacturer rebates, interest rates for financing as advertized by Kia, gave me KBB on trade and honored other dealers "advertized special".Car was ready 3 days later. Full tank gas.Could not ask for more.

Billy Dumont

Apr 22, 2012

Steve Entrott and Rowe Auburn go all out in finding the right automobile with the right price that I can afford and make us very happy. The Service department are quick and thorough, providing our vehicles with excellent service. We have and always will do all our automotive needs with Rowe Auburn. Thanks for being here.

lcorbe1

Apr 19, 2012

My Wife an I just purchased a new Kia Optima Hybrid from Rowe Kia in Auburn. The staff is very friendly and willing to go the extra mile without pressuring you like most new car dealers. They were able to take in our trade, work with the bank that we had our loan through; and did all the leg work for us. Not only did we get the car we really loved, But the got the payment to exactly what we were hoping for. We have already told several friends of ours to come See Paul to help with any purchasing needs they may have. It was nice to be treated kindly and with the respect that we expected to get. Sincerley,Larry & Stacy CorbettLewsiton, Maine

tsigotto

Apr 18, 2012

We have dealt with Rowe Auburn for many years and have always found the sales department to be outstanding. They are very helpful with financing as well, looking to do what is best for the customer - not necessarily themselves.Although the services department went through some bad years, they are definitely so much better now. In fact, they are outstanding! We would recommend them any day.

jmsnmcln

Apr 17, 2012

I had a great experience at Rowe, it was very low pressure. They listened to what I was looking for, and Jamie Reynolds was easy to deal with. He didn't make me jump through any hoops to get the car I wanted at a price that was fair to me. Great experience all the way around.

embryotech

Apr 16, 2012

We were trying to decide whether to put the money into our vehicle so that it would pass inspection or try to sell it. Bob helped us tremendously by having knowledge of the vehicle to determine the current value, determining the work it needed, and explaining to us in terms we could understand so that we could make an informed decision. We easily decided that day to have our vehicle fixed at Rowe Ford and are very happy with the results. It drives like its brand new!

Pcapozza1

Mar 27, 2012

Jim was extremely knowledgeable about the car. He made the purchasing experience a pleasure. His customer service before and after the purchase is exceptional. He never made me feel like just a sale but bent over backwards to comply with all our wishes. I am so glad to be back at Rowe where the customer always comes first and they stand behind their cars. Rowes' service area has always been number one . I wouldn't hesitate to recommend the dealership to my friends and relatives. I already have done so.

ccaverill

Mar 24, 2012

We started searching for a replacement vehicle at another dealer and thought we had found what would work for us i.e. make, model, price, etc. but after taking the vehicle for another test ride, we decided that vehicle was not what we wanted. We test drove some other vehicles only to find we didn't like those either! Out of humor, we looked at the Kia Soul--at first site, the car is kind of odd looking, but once we opened the doors and sat in the vehicle, we were quite surprised with the room and the comfort of the car. THEN we drove the Kia Soul....what a nice ride! Quiet, spacious and quite comfortable (my husband is 6 feet tall and quite broad). We tried working with the salesman but the dealership could not align the price with what we were looking for--so we walked.This past week, we contacted Adrian at Rowe Kia and explained to him what we were looking for with the Kia Soul and asked what the dealership was asking 'out the door' for the Kia. Within an hour he contacted us with information that warranted us driving to the dealership after work. Long story short, that night we left the dealership with the new Kia Soul!Everyone we dealt with was great at the dealership! Adrian was very informative and all the other employees who have their part in the sale, were very friendly and quite hospitable. Thank you Adrian for the time you spent with us and ensuring we were aware of the proper operations of all the internal features of the Soul!

omsa

Mar 16, 2012

I brought my car into the service department and was promptly greated. Bob was my service advisor and was great to work with. He was extremely helpful, accommodating and knowledgeable. I felt that he made sure all my service needs were met.

rmartin00919

Mar 8, 2012

Service is the reason,My Kia is the first new car I've purched in 30 years. I bought at Rowe and have it serviced at Rowe.I like the car but, can't get over the Service, top notch from begining to end.

ohr61

Mar 3, 2012

Traded my 2008 Kia Spectra 3 weeks ago for a 2012 Kia Forte Koup. Wonderful car, great service and Dale Cunningham is the best sales professional I've ever dealt with. If you want a great deal, and a no-nonsense, hassle-free shopping experience, go to Rowe in Auburn. PS: Ask for Dale! ;o)

mascms1978

Feb 29, 2012

It was a good experience. Almost did not send this in because you guys required so many words! So it was agood experience until I got to this survey. Not being funny, I am being very serious. If I had something bad to say about the dealer, believe me, I would say it.

Skiahh

Feb 29, 2012

I brought my problem to Hyundai Rowe Auburn, they did not bring it to me. In early January I purchased a used Hundai that came from out of state via a private party. Long story short, I had a series of error codes with the onboard engine control module (OBD II). I was unable to return the car to the person I purchased it from, that's the way ME law works on private sales. After I did a series if troublshooting myself and even contacting Hundai Motor America directly with my VIN I was unable to figure out what was causing the problem so I brought the car to Rowe Auburn. Bob patiently listed to my tale of woe as well as all the work I had done prior to bringing the car to Rowe Auburn. We agreed to put it in the garage and troubleshoot it with one of their technicians.The technican Eric met with me after he spent the better part of an hour on the car with yet a second technican. Eric told me he reviewed my notes (all three pages of them) then he and Bob were able to explain exactly what was causing my problem. It turned out that in that particular model year, 2003, three states (CA, MA and VT) had a different emission requirement and a different engine were put in these cars (probably 1% of the model manufactured that year). Apparently there had been a problem with the engine such as a failed timing belt, so some mechanic somewhere had installed a used replacement head on the engine and put the wrong one on this car. So the engine ran fine, but timing was slightly off generating the error codes. This mechanic proceeded to disable the warning lights on the dash by removing the bulbs. (I'd like to find this guy and give him a piece of my mind.)At that point my best option was to put the correct head on the engine, we agreed to get one from a junk yard and proceed ahead with Rowe Auburn doing the work. After the correct replacement head was installed, Eric was testing compression and found the new (used) head had a crack. Certainly this was not my fault nor was it Rowe Auburn's. Bob credited me with all the time the dealership spent making this repair and we discussed the next step.Bob tried to locate another replacement head, but none were available. He did manage to find an entire low mileage used engine. We discussed my options and moved ahead with the engine replacement. Bob worked very closely with me during this process and in the end the cost of the entire engine replacement was not a lot more than if I had only had the head changed. The cost came in below the agreed upon amount I had set up with Bob by a couple hundred dollars....and now I have a low mileage engine in the car that works just as it should.I cannot say enough positive things about the experience I had with Bob and Eric at the dealership. I fully appreciated them listenting to me and I was never rushed by either of them. Next time, prior to purchasing a used car, I would bring it to them to look over should I go the private party route or simply purchase from them. I could have saved myself a lot of money and headache. Thanks for a great job.

c.rack

Feb 28, 2012

My husband and I visited Rowe yesterday to purchase a new Kia Soul. We loved the guys and they were super knowledgeable and very friendly. I am VERY happy with the car and am glad that I had Brian to teach me how to use all of the new goodies it comes with. So, if you see someone driving around in a new red Soul, smiling like a lunatic, you'll know it's me :)

TarynHall

Feb 27, 2012

My husband and I wanted to trade in his Toyota Tundra for a vehicle that has better gas mileage. We traded for a 2012 Kia Sorento and love it! We loved it so much 5 days later we traded in our Jeep for a Kia Optima. Dale was great to work with and has a fun personality. He made our buying experience that much more enjoyable and was very thorough showing us the vehicles. With our first purchase we worked with Charlie Burns to sign all of the paperwork. We requested to sign with him the second time around as he made us very comfortable and was able to answer all of our questions.

jared.lane

Feb 24, 2012

Car was serviced in a fast and timly manner. Rob called as soon as he had answers or information for me about my car. I was able to test my car with the head mechanic and talk to he about my cars issues. Price is always an issue just because times are tight and so dishing out hundreds of dollars sucks no matter what. I am happy with the work and willing to pay for a job done right. So far Ford has always treated my right and made good on anything that was not.

shadopanther

Feb 23, 2012

We visited Rowe Auburn looking for a new Kia, and they unfortunately did not have any on our first visit. Brian and Jason were amazing, however, by remembering us as soon as they got some Kia Souls in and giving us a call. The service was fantastic, and Charlie Burns worked hard to get us a great deal. I accidentally left my garage door opener in my trade-in vehicle, and Jason and Brian worked hard to get it back to me. GREAT people, and I would definitely recommend them to anyone I know, and will buy a car from them again in the future!

dlaking

Feb 22, 2012

I bought my car new in 2007 and have had Great service. Bob was in Service these past few times and he was GREAT...Very Professional and Knowledgable. I highly recommend him.

braintre1

Feb 15, 2012

Shopping for my second new car in 10 years, and they both made me feel at ease, and confident with my purchase. They listened to what I was looking for in a vehicle and took into account my budget. This experience alone will cause me to return to this dealership again for future car purchases!!!

lukymom00

Feb 14, 2012

My husband and I were not sure if we wanted to lease or buy and showed up at Rowe 15 minutes before they closed. We went straight to Dale because I had talked to him early last year. We were all over the place with which vehicle to go with so Dale took the extra time with us; while everyone went home, to show us options on the lot. We went home still pondering ideas and knowing that Dale was going to be patient with us we went back the next day. We pinned it down to one car and started the process money wise, Dale made it really easy to talk with him. I was impressed with the waiting area, great seating, play area for the children, tv to watch, computers to use as well as Ipads. There was even free coffee and snacks and of course your normal vending machines. Everyone was so nice and would stop and chat with you while waiting. We ran into some issues with my credit lock but not once did I feel pressured. This took a few days and lots of communication with Dale. In the end I had my new car delivered to me! I could not have had a better experience with purchasing a vehicle, this was not my first time and I was truly impressed. Thank you so much Rowe Auburn! Dale and Scott you two were wonderful and we will be back for future purchases, we will also be sending people your way for I know they will get the same experience!

altvater1

Feb 1, 2012

I was so happy that Brian was able to pretty much everything over the phone as well as online since I had about a 4 hour drive to get to the dealership. Living where I am there is only 1 in town and I was so relieved that all I had to do was sign and drive home. I would not only recommend this dealership to someone but I would highly recommend Brian as well, he is very helpful and personable. We will be shopping here again. :)

nicole.derosier

Feb 1, 2012

Very friendly people, worked with me an the bank for financing. Would recommend this dealer to anyone looking for a new vehicle. Even my dog loves goin there!

theellisfamily

Jan 30, 2012

Today we purchased a 2008 Nissan Altima from Rowe Ford in Auburn. Dale Cunningham was our sales representative and we were beyond pleased with his service to us. He was very professional, friendly and exceeded our expectations for our visit today. In short, it was the most enjoyable experience we've had at a dealership. Dale, thank you so very much for working with us today. We are beyond grateful for your customer service and overall goodness as a person. We also spoke with Leah in finance. She was also very friendly and professional. We walked away with little questions because she was so informative! Thank you so much Leah! We enjoyed our visit with you today.We highly recommend Rowe Auburn. It was a breath of fresh air to walk into a car dealership and have such great quality service. Adam and Jennifer Ellis

philips

Jan 25, 2012

adrian was extemely helpful.he worked with me all day long.he was friendly,and very informational.adrian seemed to be very knowledgeable with the kia brand. he asked question,to help me make my finally decision with the forte (red). he has since called and checked in with me to see how things are going. rowe auburn kia is lucky to have such an employee. i have been to another dealer and walked out. keep him he is a good guy,down to earth ,which i really appreciated.adrian thank you for a awesome expericence, i will be doing business with you againthank you sincerely,april thorndike

cdionne

Jan 24, 2012

I went to Rowe back in November and fell in love with the Lincoln MKX. I spoke with Tom Mooney and fell in love with him too. He spent tons of time with me and was patient, understanding and very knowledgable. I just couldn't pull the trigger. Over the past two months Tom stayed in contact and worked diligently to get the price where I needed it to be and in my "trigger pulling" zone. He was never pushy or overbearing, just helpful and informative. He called on the same day I was thinking about going in to see "my car" again. My husband and I went in for another look and Tom was right there showing me my dream car again. I told him again where I needed to be financially and if he could get me there, I'd buy it. The next morning Charlie Burns called me and worked hard at putting the deal together. He did it :) We went in to sign and again patience was tested with Rowe. I took FOREVER to sign everything and had hundreds of questions about the warranties. He made me feel as though he was truly helping me, not selling me. Charlie was great, funny, empathetic and did I mention patient lol? So I finally got my car and I'm so happy :) Tom has already text me to make sure I'm happy. The whole vibe of Rowe was great. There was a salesman named Gary T who was always smiling, funny and playful. He never attempted to take over for Tom, but was just as sweet. I thank you Rowe and you should be honored to have Tom and Charlie working for you. They made this deal happen...2 months later :)

ABCStar1

Jan 11, 2012

One of the best experiences I've had purchasing a car, new or used, and I've purchased quite a few. Very easy to work with everyone at the dealership, no pressure to buy a particular vehicle or model, and the car pricing was quite transparent and fair. Our salesman, Paul, was especially courteous and helpful throughout the entire process, including helping to set up the car's bluetooth. I'd definitely recommend Paul and the rest of the Rowe Auburn Kia team! BTW, love my Sportage, too!

lovinthenewcar

Jan 11, 2012

I pulled into Rowe Auburn after spending 4+ hours being pressured by another dealership, not even sure that I wanted to continue my search that evening. It was 10 minutes to close and I saw a salesman walking back into the KIA building. I yelled to him to get his attention, hoping to ask him a quick question and be on my way. "Do you have any used Kia Sportages?" I asked. Though I'm sure he wanted nothing more than to pack up and go home, Paul never let me know it. He was friendly and curteous as he apologized for not having any on the lot. He tried to bring my attention to the new Sportages and I quickly dismissed him, sure that they were not in my price range. He understood and asked me a few questions about what I was looking for. Paul then tried again to bring me back to the new Sportages, explaining this time that depending on a few circumstances, I could be spending about the same amount of money on a NEW Sportage as I would be on a used car. He had one base model on the lot and suggested I try it out while he and his boss ran some numbers. I test drove it, trying to keep it quick for his sake, and LOVED it. He gave me a few different options (buying vs. leasing etc.) and though I liked the numbers he gave me, I still needed a night to "sleep on it." Unlike the dealership I had just wasted 4+ hours at, Paul was more than understanding of this fact, and said "Well this is what I have to offer, I hope you like the car enough to come back and see me again." The next morning I called him and made arrangements to come in and lease my Sportage. He spent the majority of his afternoon with me, making sure I knew everything there was to know about my new car. He's exceptionally personable, and unlike that stereotypical "car salesman" you tend to think of, Paul really gives off an air of genuine honesty. I had been shopping for weeks and speaking with scads of salesmen. It was truly a breath of fresh air to meet Paul. Within a week, my aunt had also bought a Sportage from Paul. I would recommend him to anyone in a heartbeat!

miklyn

Jan 3, 2012

WE BOUGHT A NEW F150 PICKUP TRUCK FROM TOM M., HE WAS VERY GOOD AT HIS JOB AND WE LIKED HIM VERY MUCH.LEA WAS OUR BUSINESS PERSON AND SHE DID A VERY GOOD JOB. JASON A. ADVISED US AND HE IS A VERY GOOD TEK AND HAS A LOT OF KNOWLEDGE ABOUT FORD'S. WE WOULD SEND ANY OF OUR FAMILY OR FRIENDS TO ROWE AUBURN TO TALK TO ANY OR ALL OF THESE PEOPLE. A VERY VERY GOOD REVIEW AND WE WILL GO BACK....MIKE AND LYNN VERY HAPPY...

msyph

Dec 19, 2011

Don and the rest worked very hard to get me into a car that I could afford. I was needing to get out of my van and after much discussion leasing a new Jetta seemed to be my best option and affordable. Everyone understood my situation and was upfront and honest with me. Cannot thank them enough for helping me out!

jen day

Oct 19, 2011

I walked in inspecting a hothead salesman and not really planning on buying a car, just looking around. I was greeted with a handshake,and good eye contact,They were patient with me while i looked at other options helping me along. they were good at answering my questions and tellinbg me everythinbg about the cars.I didnt seem to have to pull information out of them. I left there buying a brand new car, but a car that was good for me, finanical wise and economical. Thanks Jamie and charlie, this is my first brand new car, thanks for helping me choose whats best for me

gleto

Oct 9, 2011

GLeto... First time "New Car" buyer and the BEST experience I ever had. Brian Kelsea and Charlie Burns were awsum.. They made me feel as if I had know them all my life.I got a great trade in for my 2001 Aztec..with 233834 miles.Over all GREAT place to buy a car ,truck or suv..

vhamel

Sep 21, 2011

All features of the Forte were explained in detail and Brian even set up the blue tooth to match my cell phone before we left. My price choice probably would have been described as a little below great to very good but that was not an option. I arrived knowing some of my options from searching the internet before I shopped. I saw we could take advantage of 2 rebates. All in all I had a very good experience at Rowe.

melmac

Sep 8, 2011

Jamie was great to work with, he made the "car buying experience" comfortable for us.We traveled to Auburn (60 miles from our home)twice just so we could work with him.

skysweeper07

Aug 25, 2011

I had a great experience with this dealership. I feel like I got a great deal on a great car (2011 Kia Soul). They did everything they could to get me great financing and really worked with me to find the perfect car within my budget. I also got a great value on my trade, which I wasn't expecting, since it was only one year old and had depreciated well past what I owed. They actually paid off my vehicle for me (2010 Kia Rio5). I bought my Rio at another dealership and got completely ripped off (I am a young female and was shopping on my own) and was not happy with my car or service. But I did have a great experience at Rowe, they come highly recommended from me and my family. Nearly everyone in my family has bought their car at Rowe! I am really happy with my purchase.

wiersam

Aug 18, 2011

We have dealt with Rowe for years! We love them! They are very helpful and attentive! Thank you to Tom Mooney and Charlie Burns for all your help!! We are so impressed with you guys that we sent my father-in-law over the next week and he got a new truck from you!!

struman8

Aug 2, 2011

This was my first time buying from Rowe Auburn and the whole experience was great!! Brian Kelsea was an extremely knowledgeable salesman and very personable. He treated us like we were the only people there when in fact he had another set of customers he was working with at the same time. Charlie Burns went above and beyond to get us the best possible deal with the banks. He was also very knowledgable about the warranties available to us, and made sure we understood everything we were getting. These two guys are an asset to Rowe, and I would buy another car there just because of the two of them:) I am a very happy customer!! Go Rowe Auburn!!!

lday

Apr 25, 2011

This was my second purchase from Rowe, and both times I would have to say was a great experience. I purchased a Mitsubishi just before they closed their Mitsubishi branch, with that branch closing I was left to find warranty related service else where. Because of the hassle to get that car serviced I decided it was time to trade it in. At first, I shopped around at other dealers because I have to admit I was still a little bitter about the whole branch closing issue. However, after a less than stellar experience with another dealership, I decided to give Rowe another try. I can not say enough great things about my salesman Brian or Charlie Burns. Rowe had the car I wanted for the price I wanted to pay. An excellent experience from start to finish. I would recommend Rowe to anyone and everyone!

tasha0217

Apr 25, 2011

Cleve was extremely knowledgeable about the car we were searching for our daughter. He searched the region for a car to meet her requests. Cleve has a very friendly personality. He was not pushy at all. Cleve made the new car buying experience for my 20 year old daughter a fabulous experience. I will go back to Rowe Ford in Auburn for a future purchase.

herrick123

Apr 15, 2011

Very friendly and fast service. Jamie Reynolds was an excellent source of information about the car and has a great personality. He is professional and acts very experienced in this field of work. I would definetly recommend him to my family and friends to buy a car from.

heron

Apr 10, 2011

We feel we got the best car at the best price with great customer service.We shopped around several dealerships in our area and although this one was further away it was worth it.It was also the first Ford car we have purchased and the sales person was well informed and able to answer all of our questions.The paper-work was done and handled quickly and efficiently.

derrick04240

Apr 4, 2011

I took my 2001 Hyundai Elantra gls here for a recall repair and was not informed that i needed to have full coverage insurance to get a loaner car until after my car was checked in. I ended up paying $70.00 for a rental car from Enterprise. I was told that my repairs would be done in 2 days and did not get my car back until the 5th day. When I got my car back i noticed that there was damage on the passenger side of my car. The front bumper had a crease, my passenger side rear view mirror had been moved and I had to readjust it. When I looked at it further I noticed that the paint had been scraped off and that touch up paint had been smeared on the rear view mirror. I also noticed that the door below the mirror was all scraped up and the passenger side rear door was all rippled with more touch up paint smeared on. Above the rear wheel well is still caved in and touch up paint smeared on it. When I mentioned my findings to one of the supervisors in the service department he denied anything happening to my car. I am now dealing with Rowes insurance company and have been for the last month. This is the worst experience that I have ever had dealing with a car dealership and would highly NOT recommend Rowe Ford (Auburn motor sales) to anyone unless you plan on dealing with more headache that its worth.

cjh1221

Mar 31, 2011

We had a wonderful experience, everyone was so nice and helpful. We had shopped around and visited other dealerships, and none gave us the feeling of being among friends like Rowe did. We will certainly be buying our next car there. There was no pressure, and they really took the time to listen to us, and help us find exactly what we were looking for. We did shop around, and always ended up back at Rowe, because we knew they were not only giving us the best price, but that we were going to be taken care of in the future. We can't say that about any of the other dealerships we visited. If you are reading this, thanks guys!

RLSmith

Mar 31, 2011

Gary was reccomended by a family member who had worked with him in the past. My wife and I went in looking for a very specific vehicle and Gary came through. He was not your typical "sales" person; he was very professional. He located the vehicle we wanted very quickly and we were easily able to negotiate a price we could afford.Once that part was over, Charlie worked hard and very quickly to find us the financing we needed at a payment we were comfortable with.Thank you to both of them; we would definately reccomend them to anyone looking to purchase a new or used vehicle.

tlchase

Mar 29, 2011

I initially drove in to Rowe Auburn, to look at a replacement vehicle for my current van. Maybe something more stylish and smaller then the 7 passager van that I currently owned. From Paul's first approach, to last signature on my papers, it was the best experience I could have imagined. I ended up buying a 2011 Kia Optima and absolutely love it! Paul really took the time to get a feel and understanding of what I was truly looking for. He guided me through the whole process; along with Chenoa my financial advisor with the paper work. It could have been very nerve racking to find that right fit for my family, however it wasn't with this dealership or with my sales person. I would highly recommend Rowe Auburn to anyone for vehicle decisions in the future.

tosatenfour

Mar 21, 2011

Once we decided on a 2011 Optima, we contacted the dealership in our city but quickly became convinced they weren't that into selling cars. Rowe Kia of Auburn, on the other hand, won us over. They didn't pressure us; they drew us in with a great deal. Then, they followed up on that with outstanding customer service. They were not high pressure, pushy, or rude, but they were compelling (in a good way) and wanted our business. I felt they were honesty, polite, and clear communicators. It was definitely worth driving an hour and half from home to buy this car, and I will not hesitate to recommend this dealership to family and friends. Thanks, guys!

yniles

Feb 27, 2011

I had a great exspearance at the this dealer. Jamie was so helpful in finding my car. He knew my price range and what i was looking for and lead me in the right direction. I love my new car. Charlie was very helpful in working with my price and making my payment affordable for me. He was such a great help and they were both very nice. I would recommend this dealer to anyone. My mother and Aunt have always gotten their cars there. They are a great dealer. I rated them the best because i believe they are the best. Ive had so many friends that have gotten screwed from dealers. These men are very honest and great to work with. Even there for you and your car after u purchase it. I would send any one of my friends there! Thanks for your time!

lhiggins

Feb 26, 2011

Bought a new Sante Fe on Tuesday, 2/22/11 - What a fabulous experience dealing with Rowe, friendly, courteous, patient. I cannot say enough good about everyone. Steve the saleman, outstanding!!!! Charlie B. in the business office, he too, outstanding.I went in with intent to just try the vehicle out, this was my 4th dealership and 5th car I tried. Let me tell you I wish it had been my first!! I will always go there first from now on... left THAT evening with my new car - unbelievable!!!!oh did I mention got the price I wanted - they want to sell cars and prove it!!!

dorisalice

Feb 24, 2011

We went to the dealership to look at new Ford F150s. When browsed the showroom and we could see that all the sales people were busy with customers. We asked for assistance, and they got Marc for us immediately. They also apologized for the wait, which was very considerate. Marc asked about and listened to what we were there for. He had our agenda, not his! He was very considerate and helpful explaining the vehicles and savings incentives. There was another man who helped with financing who I cannot remember his name. He was very helpful with discussing financing. They were both great, and there was NO PRESSURE, even when the monthly payment for the vechicle we were looking at was out of our price range. We were taken aback, but they never missed a beat and discussed the used inventory for a very similar vehicle! Marc and the financial man worked VERY HARD to get the monthly payment in our price range, with no pressure! I was very impressed that the final monthly payment included all the extras like tax, and such. WOW! THANK YOU!!!Chenoa Sullivan worked hard a well to get us a VERY NICE interest rate at 72 months! Thank you Chenoa!Both Marc and Chenoa stayed late to finish the paperwork, which was very, very nice of them!I have been passing the good word about Rowe Ford! My parents-in-law have been in to purchase a truck. My friend from work will be in too!The only recommendation I have is to approach the customer when they come into the dealership, and say something like, "Sorry for the wait, we will be right with you." In that manner the customer is acknowledged, and doesn't feel like he/she is being ignored.

wanda griffin

Feb 23, 2011

From Start to finish my experience with this dealership was a pleasant one. I started with the on line process and the pre approval for a loan as well as looking into make and models of cars that Rowe had to offer. Dean Swindler answered my emails in a timely Fashion asking questions that would make my purchase easier when I was ready and giving helpful suggestions of cars to look into. When ready I went into the Kia dealer where Imet Dave Sardella who was very customer orientated and helped by allowing me to test drive two vehicles that I was interested in and this helped me make my decision on the one I liked best which turned out to be the 2011 Kia Optima. Dave helped in expiditing the paperwork process and connected me with Charlie Burns who was fantastic at explaining the warranties and what was to be expected out of my purchase. I would recomend Rowe Kia in Auburn to anyone as they are prompt and efficience and care about customer satisfaction.

mjgrise

Feb 9, 2011

Our experience was great from beginning to end. What impressed us the most was the time spent getting things done - that is, very little. Everything was done swiftly and efficiently. We received a great deal, were able to roll the rest of our previous loan into our lease, and drove the car off of the lot in about an hour.

budnelson2000

Feb 5, 2011

The above dealership provided my wife and I with a great new car buying experience. It has been 11 years since we have bought a new card and Kim & Jason provided us with a customer service experience that made this very painless and enjoyable. We both would highly recommend Rowe Kia for their next new car buying experience.

junebugsram

Jan 19, 2011

I stopped by Rowe the whole sale side after looking at a truck on Sunday. I talked with Bruce about my 2 wheel drive Ford Explorer that didn't drive to well in snow. He asked me if there was any thing i want to try. I said yes the Dodge Ram that was on the lot. I took it for a test drive and when i returned i told him i really like it an he drew up some numbers after he got a value on my Explorer. He took my paperwork next door to see if i could get financed. Before he left he asked me if i wanted to wait there or go next door in the main building to wait or if there was something else i want to do. I gave him my cell# and went to get a few thing at the store. A little over an hour later Bruce called me back saying do you want to come back and get your new truck. I went back across the street and meet Chenoa who had all my paper work ready for me to sign. I had truck shopped during the summer and sat all day at the car dealer to go home with the same car I had driven there. I just could beleive how efficient your staff was and how enjoyable it was working with both Bruce and Chenoa. I would recomend Rowe to my friends if they were looking to find a car or truck.

Apmy3boys

Jan 10, 2011

I went in there with a limit of what I wanted to spend and needed something that day as my vehichle had broken down, they showed me what they had available and I had my new car by that night. I did not feel pressured at all to make a decision, which was nice. They were great and did everything they could to get me a great deal and into a "family" vehichle, I will definitley be going back in the future.Adrienne & Al Patenaude

Robert Pomerleau

Jan 9, 2011

I when to Rowe Ford in Auburn and talk to Marc , I told him what I have and what I can spend. He did all the work and made it happen along with Charlie and 4hour later I drove away with my new 2008 Ford FX4X4 and 6 day later I still love my truck, I will be going back to Rowe Ford Auburn in the Future

krolnjc

Jan 7, 2011

When I walked into Rowe, I was very nervous. Immediately when I walked in I was greated with a smile and asked what I wanted and what I was looking for in a vehicle. They never tried to push on me anything that I didn't want. This was my very first time purchasing a new vehicle and let's be honest, everyone hears horror stories about car salesmen, and this was exactly the opposite. From the salesman to the finance people to the business manager, everyone really made my experience great. Taking the time to go over warranty info and features of my car and even introducing the service department, they really take their time with their customers. They aren't all about the sale and moving on to the next, they really care and put forth a lot of effort to give you what YOU want and make the car buying experience a great one.

tnaparent

Jan 2, 2011

My husband and i were looking to buy an economical car.We test drove several cars and Jamie Reynolds was very informative,polite friendly and not at all pushy for us to make up our mind.I went home and did my research and found that all that Jamie told us was true about the different vehicles that we were interested in. That was a major plus in my eyes. Charlie Burnswas very pleasant to work with and he was very expediate with the loan process.He found us more rebates that we qualified for.This is my third car that I have pirchased thru Rowe Ford and all my experinces with them have been excellent.

SteveHunter86

Dec 24, 2010

My fiance and I recently went into rowe auburn to get her a car. we worked with Marc Mailhot in the sales department and his customer service was outstanding. After my fiance bought her car, I then talked to marc about my car situation. Marc then took it above and beyond to find me a car that would work with me and my finances. at that point he did all he could do and left it up to Chenona Sullivan who took her time and with the advice she gave me, made choosing to buy this car easy. after filling out the paper work Marc then took the experiance to the next level when we took the time to go indepth about everything in the car, about the car, anything at all i needed to know. the experiance i had was a great one and I would recommend anyone to shop at rowe auburn. I will in the future go back there for my next vehicle. Great work guys you made me and my fiance extremly happy.Thanks,Steve

sj9

Dec 13, 2010

Of all the dealers we contacted by email, Rowe Ford(Tom Mooney) was the only one to respond.Tom was very nice. We never felt pressured into buying. We would go back again in a minute. In fact we are going back in January,when the new Explorers come out to buy a second vehicle from Rowe Ford.

afox823

Dec 3, 2010

My fiance and I have bought 3 vehicles from Rowe Auburn and from Paul Laird, it has been a great experience for us and we will continue to buy from them. We had a hard time picking out one of two vehicles so Paul and his team allowed us to take the vehicles for test drives to make the decision easier and they were both beautiful, well-maintained SUVs and it was a hard decision, but ultimately it came down to what was the best deal for us.

leona.samuel

Dec 3, 2010

My husband and I moved to Maine from California with 2 very large vehicles. We went to Rowe to look for a smaller car and left the same day with a Kia Soul! Kim Daellenbach and Chenoa Sullivan worked all day to help us get the financing that we needed. We were so happy with the service and friendly helpfulness of both of them that a month later we went back and purchased a Hyundai Accent! We have told all our friends and family what a great place Rowe is for car shopping!

Megan. S1245

Dec 2, 2010

I Was in the market for a car used was really the only option I had being as young as i am and only working a part time job. I was just looking at dealers and what they had to offer. No plans to Buy a car at all My uncle and I stopped at Rowe we had talked about the great deals they had to offer and how him and his wife had wonderful and affordable cars. We drove in and was greeted by a sales man who went and got Kim for us I chose to take a KIA out and another car for a test drive. I immediately fell in love with the KIA Rio. Everything about it was perfect The color the Price and everything. Kim helped me With the financing and the whole ten yards. I was even allowed to take it home and show my family before anything was set and done.I had a Wonderful Experience at Rowe Ford and I will never go anywhere else.

ILRIII

Dec 1, 2010

Everyone my wife and I dealt with were very helpful. No pressure felt. Information/options laid out clearly in easy to understand terms. Fair price on trade-in vehicle given. Good financing terms available, but we opted to pay cash to save even more money. Great car with all the bells and whistles at a very reasonable price.The exact vehicle we wanted was not on the lot but they procured just what we wanted in a very timely fashion. All in all, a very pleasant hassle-free experience!

Dubes

Nov 28, 2010

Both Paul and Charlie did a great job working with me.They were pleasant and took the time to explain things. They repeatedly verified that I understood what they were describing.I did not feel rushed and they both offered their telephones numbers and encouraged me to call with any questions.

The Blackdiamond12345

Nov 28, 2010

This makes our second purchase of 2010 and we both rate our experience at Rowe as very rewarding. The sales person (Kim) was very professional and in tuned with what we wanted and when we had any questions she had the answer. The sales manager Jake Anderson and Finanace Manager Chenoa Sullivan we very knowledable and willing to explain all of our options.

RanSue

Nov 26, 2010

Great car-buying experience. The two gentlemen who worked with me: Marc Mailot, CS Representative; Charlie Burns, Business Manager do darn good work. Both took their time to help me make a confident and informed purchase. After hours and days researching online, and test driving cars from several dealerships, Marc Mailot lead me to the "right car" for me. My 2010 Hyundai Elantra met (and exceeded) my requirements and expectations. Thanks again Marc! Charlie Burns was awesome as well. Not only did he find the best price, deal and AMAZING WARRANTY PACKAGE to fit my budget (and peace of mind), he made every signature a pleasure to write. Keep on smilin' Mr. Burns. So ya, I definitely recommend Rowe Auburn as the first and best place to buy your next car.

lmtherrien

Nov 24, 2010

The sales staff was very helpful. They went out of there way to make the payments work out for me.As soon as I got there I felt that the staff was there to help me and not push me into a decision that I was not ready to make. I will defiantly return for my next car.

EDunn

Nov 23, 2010

I love my car I bought from Rowe Auburn!! They were so helpful when it came to buying the right car for me. I was able to test drive my car and felt no pressure that I had to buy right away. The sales person took the time to get to know exactly what I was looking for in a car!! I would recommend this dealership to all my family and friends!

darby.oneill

Nov 22, 2010

Felt very comfortable with Marc. Purchased a used car through him for my daughter in September. Was very pleased with his choice of a vehicle for her (Hyundai Accent). Because of the way he treated us then, I wanted to give him first shot at finding something for me. No need to look elsewhere..........he came through for us once again and I hope to have many years in my new (used) small SUV (Saturn VUE).

MONGRELLINMAINE

Nov 22, 2010

IT STARTED WITH A PHONE CALL TO DALE CUNNINGHAM ABOUT BUYING A NEW CAR. I EXPLANED TO HIM WHAT WOULD FIT OUR NEEDS AND HE ASSISTED ME IN EVERY WAY WITHOUT PREASURING ME ON THE SALE. I FELT COMFORTABLE ALL THE TIME.THEN WE MET CHARLIE BURNS AND MADE OUT ALL THE PAPER WORK,ANOTHER VERY FRIENDLY AND PERSONAL EXPERENCE. IN FACT THE BEST IN MY 55 YEARS OF BUYING A CAR OR PICKUP TRUCK.THIS CAR WAS FOR MY SON BUT IF I LIVE LONG ENOUGH MY NEXT VISIT WILL BE WITH THEM. I AM 76 YEARS OLD AND I WANT TO THANK THEM FOR A WONDERFUL EXPERENCE.

sisjim

Nov 22, 2010

Rowe Auburn went out of their way to make our car buying a pleasant experience! They even let us return a car after we leased it and then put us in a better vehicle with a lower lease payment to match our budget. We have bought a few vehicles from Rowe Auburn and will continue to do so in the future as well as recommending them to our family and friends. Their sales department (Kim) and service department (Sherman) are second to none! Keep up the good work! Jim and Sharon Mizner

tommy tinkle

Nov 22, 2010

This professional service team has taken excellent care of us for years. They are totally dedicated,well trained, honest, professionals. We are always provided with the best service possible in a timely manner, keeping our time and schedule in mind. They do not quit until the job is perfect and the customer is completely satisried. This includes Service and sales. Time and time again they have gone above and beyond what was satisfactory.

shamlin2

Nov 21, 2010

WELL,MY HUSBAND AND I HAVE BEEN GOING TO ROWE AUBURN FOR EIGHTEEN YEARS.MY DAUGHTERWAS HAVING A PROBLEM GETTING SOMEONE TO LISTEN TO HER,BECAUSE OF HER INCOME.WHEN SHETALKED TO TOM MOONEY,HE FOUND A CAR THAT FIT HER BUDGET,AND WHAT SHE REALLY LIKED.THE NEW TRUCK WE JUST BOUGHT TOM,JAKE,AND CHARLIE WERE GREAT AT FINDING WHAT WE WERELOOKING FOR.THEY GOT THIS NEW TRUCK FOR A LOW INTREST RATE.I GIVE THEM ALL A TRIPLEPLUS.

sadielynn62

Nov 18, 2010

From start to finish, both Jamie and Charlie were friendly,helpful and went above and beyond for us. We have never had such a comfortable and actually enjoyable,car buying experience. Both were very clear on explaining everything to us. During the waiting period.....we were made to feel very at ease and comfortable. We will definately recommend Rowe to everyone and give them an A++ rating. It was just an awesome experience!!

gary rounds

Nov 10, 2010

Our entire experience at Rowe Auburn was a most positive and very pleasant one. Both Gary Travaglini(salesman) and Charlie Burns(business manager) made all three of us(my wife and our 10 month old Scottie,Noel) feel most welcome. The entire process went smoothly and was most efficient. We would highly recommend Rowe Auburn and especially to meet Gary and Charlie for a great car-buying experience.Thank you all, Gary, Carol and Noel

SherryAbram

Nov 9, 2010

I live in Bath, and don't have a lot of free time so I made a call inquiring about a lease. We spoke several times and he was very pleasant to speak with, and didn't make me feel intimidated. He and Charlie Burns practically jumped through hoops to get me the vehicle I wanted at the price I could afford. This is the first time I have ever dealt with any dealer that didn't try to put me over the payment I could handle. I gave a great rating because I have never been treated so well by any dealer. Both of these gentlemen are assets to Rowe.

Pete Pilsbury

Oct 27, 2010

This is the reason why I gave the positive rating I did : The total buying experience was a pleasure from start to finish due to Steve Endtrott.Steve made my ten year old grandson feel like he was the "Man In Charge" and actually bought the new F-150. Steve was very low key, very knowledgeable, and very customer oriented. A great job on all fronts. Thanks. Pete Pilsbury

RonDoughty

Oct 25, 2010

EXCELLENT EXCELLENT SERVICE AND I WILL HIGHLY RECCOMEND ROWE TO ANYONE AND IT SHOWS WHY ROWE'S REPUTATION DRIVES THEM..I WAS IMPRESSED AT HOW THE FINANCE MANAGER AND SALES PEOPLE WERE KIND AND SOCIABLE EVEN THOUGH I WASNT BUYING A CAR FROM THEM HOWEVER I THINK I MAY HAVE FOUND THE PLACE IM BUYING MY NEXT FORD TRUCK FROM..THANK YOU ROWE FORD!RON DOUGHTY~ Sabattus Maine

egagne

Oct 23, 2010

Our sales man, Steve was amazing. He was very laid back did not presure us at all.He was very knowlegable about the cars we were interested in, he went over all the pros and cons of the vehicles. He listened to what we had to say & made it work.The finance guy Charlie was great. He kept us informed of everything he was doing to make a deal with the bank on our behalf. He got us the best possible deal he could & kept it within our budget.

rogermjack

Sep 23, 2010

This is the second car that I've bought at this dealership this past year alone; this is probably the only dealership that I'll be going to for the rest of my car shopping life. The service is exceptional. Both Jake and Bruce are very honest about potential issues with the cars I've looked at and very forthcoming in suggesting alternative buys. They lay out the pros and cons and ensure that I have no surprises. My first car I've had for a couple months now and haven't had to take it to the shop once; that's a first for me. I appreciate the courteous and professional demeanor of Jake who makes the deal happen. Bruce is always at the other end of his telephone and readily available to answer my questions. Great Team - Thank You!!!

mgraham213

Sep 17, 2010

My used car purchase experience was great at Rowe Ford! Both Jake Anderson and Bruce, the used car dealer worked with me patiently for almost two months helping me find and pick the best car for my budget, taste, and style! their patience and honest approach to dealing with me got me into my dream car! My wife and I are extremely happy! thanks so much Rowe Ford Auburn!

deepseadiverjack

Sep 9, 2010

I have experienced multiple issues with low tire pressure and the brakes on my 2004 Ford Freestar. James Richardson set up an appointment for me to have everything checked out. When we arrived at the dealership, I reviewed the problems that I was having with James. The service advisor to his right overheard my concerns and stated that another customer had experienced the same problems. They had the service foreman, Leo Hamann, come out of the shop and review the problems with him. They took my Freestar in the shop and replaced the tire pressure sensors and performed a complete brake inspection for me. They found that one of the brake calipers was sticking and fixed the problem. Thy then explained everything to me in detail. Why I gave this rating is because, I found each of them extremely helpful, knowledgeable and courteous.

mslack

Apr 29, 2010

Rowe gets a big thumbs down from me. The transmission went after only two years of owning it and they did not honor their lifetime warranty which was a big sales pitch. They basically told me "You should have read the fine print." This company in my opinion is dishonest and does not care about their customers. They wouldn't even tow the car back to me for my troubles. Next time, I will find a local "Mom and Pop" used car dealership in my home town for my purchase.

cmsingact

Mar 22, 2009

I have spent a lot of money with them over the years. Granted, my Taurus seems to have a lot more problems than I think it should. But I've also taken it to other service stations and gotten better work at a better price. My most recent visit, which has prompted me to never go there again came after I found that there was obviously something wrong with one of my front brakes. The wheel was hot and smoking. This is only 9 months after I had it into Rowe when they service my two front brakes, replacing rotors and bearings. I was told that the caliper was frozen and needed replacing, that the one on the other side was going soon, and that the back ones would probably follow soon thereafter. I was quoted $250 to just replace the one caliper that siezed. My husband stepped in and said that maybe the tech could have caught this problem 9 months ago and could they make good on this price wise. Darin, the manager said "no." So my husband told them that they had lost a customer, and that we have lost faith in their company.I called Stratham Tire, who put in rear brakes THREE years ago (and I've had no trouble with them). He was concerned that with the caliper going that the pad and rotors may also have been damaged. So he said worst case would be replacing calipers (for which he quoted a part price over $20 less than Rowe), pads and rotors on both front wheels, which would cost $420. And he took the car in on the spot (late Friday), originally said that they wouldn't get to it until Mon., but Sat. I got a call saying that they had already examined it. It DID NOT need a new caliper at all. He said it was just the brake hose that had collapsed and that I should probably replace both front ones. Those are of course much less than calipers. He also was honest and said that the pads and rotors actually had escaped damage. On top of that, I suddenly remembered that I was due for a 75k mile check up, so they're going to research what is usually done for that and do it as well!

peanutt1970

Aug 3, 2008

I took my Expedition in to have the wheel bearings and brakes fixed. They fixed the wheel bearings (that lasted about two months) and didn't bother to check the brakes. My check engine light was on and they said it was because I needed a new gas cap. Ha! I didn't buy that one. They reset the engine light (for a mere $75) and off I went. A week later, I was stranded in Portland with a busted brake line! It cost me $100 to have it towed. Went to another mechanic (should have gone there to begin with but the Ford promise of greatness drew me in). He told me that my brake line was indeed busted and I was leaking brake fluid everywhere. He said I didn't need a gas cap. I needed a new sensor in the transmission. Also, my wheel bearings weren't touched. When I contacted the Service Manager, I was told it was my problem and that they did the job they were supposed to do...$1800 later...I got bupkiss!!!!!! DO NOT DO BUSINESS AT ALL WITH THIS COMPANY. THEY ARE HORRIBLE!!!!!

dslfan

Jun 14, 2007

I took my car (2003 Jetta) to Rowe Auburn in 2004. The main purpose was to get a state inspection sticker and an alignment. I accidentally locked my glove box, which had my registration in it, which meant the sticker couldn't be issued. This would normally not be a huge problem, but I worked about an hour away from the stealership, so it was difficult to get there to fix the problem. I made arrangements to leave work early and was assured that an inspection tech would be there until a certain time. Also while I was on the phone with them, they tried to sell me a filter replacement package for about $150. However, the filters they were replacing were only worth about $40, and didn't take much time to replace! I passed on the service upsell because I had recently changed all the filters myself, and I really didn't want anyone else touching my engine compartment.Anyway, I got to the stealership, and found that even though I got there about 30 minutes before the tech was supposed to leave, he was already gone. I was not happy and I made sure that the service staff know about my unhappiness. Of course I was met with blank, "we don't care" stares. I paid for my alignment and left the building. When I got into my car, I started it up. When I let my foot off the clutch, suddenly the car lurched forward and came about 2 inches from hitting a VW Beetle that was parked in front of it. The reason for this? The moron that parked it threw it in first gear. I *always* put the car in Neutral and put the emergency brake on when I park it. Apparently the techs there don't do the same thing. Probably my fault for not checking first, but I assumed they would maybe park it the same way they found it. I guess that's too much to ask though, silly me. I was so angry at this point, I didn't know what to do. It would have been lovely if I actually did hit the Beetle. That would have made the day just great. As it is, this happened almost 3 years ago now and I still want to hurt people just thinking about it. But, the bottom line is - don't go to Rowe Auburn. It's a bad service department, and they couldn't care less about the customer. I do most of my own repairs, but for the odd time I have needed VW work done, go to Cy's foreign auto in Lewiston. They'll do it right.

basketbird

Sep 21, 2004

The service department is slow. Everytime something is "fixed" it really isn't. Or something else breaks right after the fix. The prices are high and I'm convinced that they find problems that don't exist. This was vefired when I took my vehicle to another mechanic after getting an estimate from Rowe. He told me that the "problems" they found did for the most part not exist. There estimate of around 700 dollars was fixed by my neighborhood mechanic for under $100.