Used Cars for Sale at Royal Auto Group in Cortland, NY

David E

Sep 8, 2021

Worst experience ever! Don't work with Mike if possible, only answers by texts and is completely disrespectful "don't insult my intelligence", is that what you want a salesman to say when you tell them your budget comfort level? He won't budge when you tell them a reasonable option. He didn't seem like he wanted to make a sale. I'm sure there are better and more open minded salesman there, but I would rather take my business elsewhere.

A A

Sep 20, 2021

TL;DR: Don’t recommend. Don’t work with Mike P. Good luck getting your money back. Take your business elsewhere. I worked with a salesperson, Mike P. Not only was my experience with him mixed and ultimately unprofessional, the dealership as a whole is extremely sketch. I went in to trade in my car and start a purchase of a used car on their lot. I thought after working with Mike, all was well, I would pick up the car in a few days. It was set. Come to find out all the negotiating we had done in the office, went out the door after they started getting the car ready for pick up. It was pulling teeth to get someone to answer a phone, (Mike's number directly, the sales department, the owner). Mike only communicated over text, even though I asked to speak over the phone MULTIPLE times over voicemail message, email, and text. He was defensive and was belittling when I asked clarifying questions, like how their financing works, how they specifically calculated my trade allowance under over half of what other dealers quoted. If you are one to ask clarifying questions on a major purchase, this dealership and salesman are not for you. He did not take my nonnegotiable items into consideration. He said they would work on bringing the sales price down and/or increasing my trade allowance to fit an agreed on monthly payment range and to keep the term to 60 months. NOPE. From leaving the dealership, he went above the monthly payment range, did nothing to the sales price or trade allowance. Just increased the term to seven years! Ultimately, I cancelled the deal. Mike disrespectfully laughed at me, stated “don’t insult my intelligence” for asking clarifying questions, and stated I would get a refund on my deposit. 14 days later, still haven’t received it. All I’ve received since cancelling the deal has been a customer service rep calling me only to hear me out and take note of what happened, and a cryptic voicemail to give them my card information once more. Over the phone. To some man whispering into the phone. This is their business in a nutshell. Save your time and your money. It’s not worth bringing business to a place that is unprofessional in communication and customer service. I ultimately found a way better dealer that was perfect for me and regret coming to a place that now sits on my credit report for the next two years and that falsely claims refunds are easily refundable. NOT WORTH IT. DON’T GO HERE. BEWARE: the dealership owner has two locations in town. Not sure if Mike works at both. Or if the other is just as bad.

Franman74 Minney74

Jun 25, 2021

I had a vehicle I took to them it was a Subaru and it cost me $600 to get it back from them because they told me the engine was blown. I took it to somebody I know and the engine was perfectly fine there was a rider wheel for the timing belt that the bearing went bad and that's what was wrong with it they told me the engine was blown and it cost me $1,400 for a new engine Plus tax not brand new either but another engine and have them put it in it would be all together almost $3,000 before everything was said and done. They didn't even look at it and I won't do any business with them because of what they did because they tried to scam me. You would have figured that for $600 they would have at least looked to see if the timing belt was broken but I don't think they even looked at it I think they just figured the third returns but the engine ain't turning over because of the rider bearing so they just said the engine was no good I drove that car for five more years after taking it to somebody I knew and they fixed it in a day it said over at their shop for over two weeks survey of the lost my business for the rest of their lives and mine I would not recommend going to them especially after them trying to sell me an engine that I didn't need and telling me my engine is blown up by the time I got it towed out of there and paid the $600 for them to look at it it became an $800 day and they never tried to make it right and I even let him know and ask them why the mechanic didn't even look at it because if he would have looked at it he would have seen for $600 he could have took the time and cover off but like I said that was $600 plus tax and I had triple a so I had it towed there with triple a but I had to pay to get it towed out of there to a different garage and the other garage charged me $300 with the parts that it needed to be fixed. So they lost my business forever.

Anthony Pace

Jul 23, 2021

I have to give them a lower review this time around. I was in for an oil change and the car was returned with grease stain foot prints all over the driver side floor mat. They did clean it after I brought the floor mat in which I appreciated but it shouldn't happen to begin with. They used to place plastic floor mats in to prevent this. Needless to say, I was disappointed. Good service is why I have purchased my cars there for 50 years. If this is what is going to be the standard, I'll buy them somewhere else.

Linda Pearson

Aug 29, 2021

I have my car in several times for related but not the same problems. After thousands if dollars and multiple services...still A/C and heater not working. I am super disappointed. I have always beena loyal customer but I am rethinking my future with Royal.