Used Cars for Sale at Royal Automotive Group in San Francisco, CA

ALO415

Jun 1, 2016

Why are there only five stars?! I need more!I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.

Matt H.

Dec 13, 2010

I take my car here all the time. I love their attentiveness to detail. They are very thorough and have a fast turn around. When I arrive to pick my car up, the porters always pull it up fast and it's washed everytime. I wouldn't take it to any other dealer.

wystyne

Sep 27, 2010

The purchase - Audi 2010 Q5: Michael, Craig and Evelyn were very attentive and responded to all questions. I dealt with Michael for sale commitment and Evelyn delivered the vehicle. The finance: Larry is knowledgeable and will explain the packages thoroughly! Very sincere and attentive.The Service: Less than desirable CS, not as friendly as their sales staff. The vehicle: At 7500 miles, bushings on the rear needed to be replaced! Hopefully, that will be the only defect on the vehicle. I'm very concerned since I purchased rather than leased the car...UPDATE: I sent a short note to Craig Perry regarding my Service experience, he immediately followed up and upon my return to pick up my car, the whole Service experience was transformed! The bushing replacement was identified on a TSB - I feel relieved with reservation. I am actually looking forward to my next scheduled service at Royal.

Mikala

Sep 13, 2004

I am suprised at the reviews that I read about this dealership, in fact I was a little hesitant to go down there. But I too worked with somebody via the internet and the deal sounded easy and straightforward and they were the only AUDI dealer in San Francisco. So I met with Jim and told him about all the horror stories that are out there. It was funny because he was actually more prompt and precise about his responses to me that anybody else I talked to. I haven't had any problems with my new car but he introduced me to the service department and made it seem real accessable. I would say it was the best auto buying experience I have had, personally.

tsitmc

Sep 8, 2004

Dealt with this and one other "dealer". First test drive in March 2003 and Ms. Holtz lost my license which I needed to replace. After second dealer issues returned to Royal and finalized first sale in August 2004. After three months of non-communication with dealer on special order finally found out specific order was delayed w/o comment - dealer never tried to get in touch with me to follow up I always had to chase down for reply. Re-placed order in November 2003 and received March 2004 and delivered dirty. Ms Holtz knew next to nothing about the particular Audi's specifics and barely remembered to get my requested and ordered accessories together. To date still missing two accessories. A shame for the only Audi dealer in San Francisco.

Chekm8

Mar 1, 2004

Do not purchase from this dealership. Manager of Internet sales will be nice to you only through email and before you purchase. After you purchase, make sure you have everything that is listed in the manual or you might not get it if you ask for it later. When you do ask for something that is listed on the manual and is not there, my personal experience was just hell. First the Manager (yes manager) of Internet Sales responded to me and insulted me by telling me that mine does not come with an Emergency Key (what I was missing). Told her manual stated it, she told me "we are already losing money when we sold you the car..." <--tell me that's not an insult. I had to go through hoops trying to get this one piece ordered. The stealership is just crap. Sales is crap. If you do buy from them, be prepared to get tons of headaches. Do a search on this dealership anywhere and you will get the same response. I was there November 2003.