Used Cars for Sale at Royal Jaguar-Land Rover Tucson in Tucson, AZ

wytecap

Jun 28, 2014

When searching for a used vehicle, nothing can prepare you for the unexpected, however, when it does happen under the most unusual circumstance, contradicting all known horrors of buying a used car, all I can say is, what just happened here. First a little background. I have purchased many different type new and used vehicles is my lifetime. For this experience, the most notable European models being two Volvos a Mercedes and Jaguar (all were great automobiles). After being overseas in Iraq and Afghanistan as the Director for Waste Management for 8 years supporting the American Wars Fighter I returned home disabled. With my family growing and in my condition we were in need of a larger vehicle. Along with my deteriorating health, my credit had gone south and after several failed attempts at other dealerships trying to purchase a used vehicle, I was convinced that this is not going to happen and had proven itself as inevitable. From the minute I drove on the lot at Royal Jaguar / Land Rover of Tucson was without question, a different experience and in a category all by itself. During my search, I was eventually greeted by a friendly no pressure, informed professional Michael Totman who was not only easy-going but sincere and made me feel welcome even after understanding my dismal situation. I had located a used Land Rover Range Rover HSE that could be a perfect fit for my family, but I had doubts because of my credit. After discussing the Range Rover with my wife (who is working in Afghanistan) and contemplating overnight our dilemma I returned to the dealership the next day. I met with the Manager Mike Sitzman who appraised my trade-in and then sat down with me. After evaluating my impasse Mike requested that I provide the information required as he rounded up the troops and put the wheels in motion. Mr. Stizmans took control of my situation and he has proven to be a rare breed of true professional. Mike had the ability to identify, evaluate, and then provide the correct direction to my complex issues. I would say that his high proficiency of knowledge in the car business has made him a leading expert in his field and one of the few professionals who cares. He is not only on top of his game but brings extreme value to the Dealership. Who takes the time with someone that took a record setting three weeks to see that my family and I owed a Land Rover- Mike did!! Mike you showed that caring and persistence gets the job done and for that my family and I from our hearts thank you. While there may be many choices a person could make regarding a vehicle purchase, after what happened here, I highly recommend Royal Jaguar / Land Rover of Tucson but only if they are looking for someone who cares and is undoubtedly the best in the business.We love are Range Rover and for that we thank you Mike Sitzman- Manager, Rhonda Bystry- Banking, Kyle Henderson- Finance and Michael Totman- Sales for caring and your hard work making the impossible a reality and the experience unforgettable.

RC

Jun 28, 2014

When searching for a used vehicle, nothing can prepare you for the unexpected, however, when it does happen under the most unusual circumstance, contradicting all known horrors of buying a used car, all I can say is, what just happened here. First a little background. I have purchased many different type new and used vehicles is my lifetime. For this experience, the most notable European models being two Volvos a Mercedes and Jaguar (all were great automobiles). After being overseas in Iraq and Afghanistan as the Director for Waste Management for 8 years supporting the American Wars Fighter I returned home disabled. With my family growing and in my condition we were in need of a larger vehicle. Along with my deteriorating health, my credit had gone south and after several failed attempts at other dealerships trying to purchase a used vehicle, I was convinced that this is not going to happen and had proven itself as inevitable. From the minute I drove on the lot at Royal Jaguar / Land Rover of Tucson was without question, a different experience and in a category all by itself. During my search, I was eventually greeted by a friendly no pressure, informed professional Michael Totman who was not only easy-going but sincere and made me feel welcome even after understanding my dismal situation. I had located a used Land Rover Range Rover HSE that could be a perfect fit for my family, but I had doubts because of my credit. After discussing the Range Rover with my wife (who is working in Afghanistan) and contemplating overnight our dilemma I returned to the dealership the next day. I met with the Manager Mike Sitzman who appraised my trade-in and then sat down with me. After evaluating my impasse Mike requested that I provide the information required as he rounded up the troops and put the wheels in motion. Mr. Stizmans took control of my situation and he has proven to be a rare breed of true professional. Mike had the ability to identify, evaluate, and then provide the correct direction to my complex issues. I would say that his high proficiency of knowledge in the car business has made him a leading expert in his field and one of the few professionals who cares. He is not only on top of his game but brings extreme value to the Dealership. Who takes the time with someone that took a record setting three weeks to see that my family and I owed a Land Rover- Mike did!! Mike you showed that caring and persistence gets the job done and for that my family and I from our hearts thank you. While there may be many choices a person could make regarding a vehicle purchase, after what happened here, I highly recommend Royal Jaguar / Land Rover of Tucson but only if they are looking for someone who cares and is undoubtedly the best in the business. We love are Range Rover and for that we thank you Mike Sitzman- Manager, Rhonda Bystry- Banking, Kyle Henderson- Finance and Michael Totman- Sales for caring and your hard work making the impossible a reality and the experience unforgettable.

cmesssner

Jun 27, 2014

Friendly, readiness to assist and answer questions, knowledge of the car we were looking at, no high pressure sales, let us look on our own, gave us water which we needed (summer in Tucson), the roses are just a wonderful touch, the restrooms are superb. All of our cars will be bought at Royal from now on, our last NICE car will be a NEW Jag and we will be back. Thank you again, Constance Messner PS Mike is in LA, He will write a review when he is home

Kyliebug

Jun 3, 2014

We had been looking for a small SUV for our daughter to drive. She had found one at another dealership that she said "I love this car, it's my dream car". My husband and I went to look at it and I was truly disappointed with it and the sales person did not seem to be very knowledgeable so I voiced my opinions to both my daughter and my husband. Needless to say, I received numerous text messages from my daughter about the car and why did I have to be so negative and find things wrong with her dream car. The next day I sat at my desk and started to "surf the web" and came across Royal Jaguar - Land Rover Tucson and the Rogue we ultimately purchased. I called the dealership and was connected to Tim Taylor. I asked him numerous questions and was soooooooo delighted at his willingness to go out, find the car and call me back with answers to my questions. Tim asked if I wanted to go by and see the vehicle and advised me of his work hours but immediately told me that he would be more than willing to stay longer if those hours did not fit my time frame. Well, we went to the dealership and I have to say IT WAS THE MOST AMAZING, STRESS FREE PURCHASE WE HAVE EVER MADE. Tim was absolutely fantastic-friendly, kind, courteous, funny, talkative but not overly, and I did not feel as though I was being appeased by him so that he could make the sale. Our daughter stayed around for almost the entire process and was very impressed with Tim and how smooth everything went. Mike and Denise, what can I say, you both are FABULOUS. I highly recommend this dealership and would not hesitate to purchase another vehicle from them. The entire staff is REMARKABLE!!!!!!!!Armin & Velma Cicala

Brianar

May 29, 2014

I contacted Royal Jaguar threw cars.com & immediately got an e-mail back Alex. I explained I was shopping around but had interest in a vehicle I saw on cars.com. We made an appointment for that Friday at 4:00 and when I showed up an hour early he was arriving from the hospital with his son who had a little accident. He was still professional and wanted to be there to assist just like he said he would in the e-mail. Great customer service from everyone and simple car buying!

ddechant

May 18, 2014

Our salesperson, Tim Taylor and Mike Boniti, their Sales Manger are absolutely great to work with. There is no sales pressure and they work to provide you with the very best deal. This 2011 Jaguar XJ is my wife's car. She is extremely happy with the all aspects of the transaction and especially the car. I have an 2003 XK8 and have had it serviced by Royal for the last few years. My Service Advisor, David Layton does an outstanding job at reasonable prices, so I know our after sales experience will be the very best.Doug Dechant

lauriejjacobsen

Apr 24, 2014

I bought a used car from this dealership a week ago after being a BMW owner for the last eight years. This dealership is a DREAM to work with. Everyone is exceedingly kind and very helpful. I've had the car into the service department for some add-ons and they are amazing to work with as well. Kudos to Mike and Mike and John for their excellent customer service. I would buy from these people again in a minute.

rcballow

Apr 2, 2014

We went to visit this dealership just to check-out the Jaguar brand, but we really were not prepared to purchase the vehicle for several more months. Once on the lot though we found our dream car in a very low milage 2008 XJ8L at a price we found very acceptable. Alex was our salesperson and when we had an issue with the Navigation System he went to bat for us with the management guys and got them to split the cost of new disks for our System. We drove out of the lot with everything working really well and the car driving like a dream. I love my Jag :)

dcilliam

Mar 22, 2014

I recently purchased a Nissan Altima from Royal Jaguar/Land Rover. I had my other vehicle in Royal Collision, and it turned out that it had to be totaled. Since I already had my vehicle in their collision center, I looked at the different options across all the Royal dealerships. The vehicle I liked the most happened to be at this location. Mike and Alex made me an excellent deal in regards to taking care of the vehicle in their collision shop, and also gave me every possible incentive on my new car. They both made the entire process smooth and seamless, and I will definitely be letting everyone I know to use Royal whenever they need to buy a new car.

binky2010

Feb 21, 2014

Our Jaguar buying experience with Royal Jaguar was very pleasant and easy. We selected this dealership because of their great relationship with the Tucson Jaguar Club. They have been very supportive of this club and all the members that we talked with had nothing but great things to say about the dealership. We think that says a lot about a dealership that sells New and Used cars. Their return policy appears to be above and beyond any dealership we have ever dealt with.We checked prices with dealerships from California, Nevada, and Arizona. They were very price competitive. We were not treated to the normal salesman and manager merry-go-round in the process of buying the car. Our Sales Consultant, Tim Taylor was very knowledgable on the 2014 F-Type we about to purchased and made the ordering process a breeze. Customer service levels were outstanding from start to finish. It would be a pleasure to recommend Tim Taylor of Royal Jaguar of Tucson to any potential customer who has a need for a new or second hand vehicle.

laurienw

Feb 15, 2014

Raylene was delightful, professional and detailed! We have done business with Royal Jaguar and been delighted with their sales and service. We are confident that we will experience the same professionalism with Royal Land Rover!

erica1

Jan 13, 2014

Sales staff was helpful and understanding of our need or a new car. Our sales guide, Amy, helped us to select the right vehicle for us and worked with her sales managers to get us a fair price. I would recommend and return to Royal to others and for any other cr needs.

sandy

Dec 4, 2013

Vehicle listed online but had already been sold. Still showing online 5 days after my first call. Don't waste my time.

AZRover

Oct 21, 2013

We leased a 2006 LR3 from them and the experience from sales to service was 5-star. Their group off-roading trips were a highlight of ownership and they made us feel very welcome. I would buy another vehicle from them and highly recommend them to anyone!

cccole

Jun 29, 2013

took time with us to answer are questions and did not try and pressure us in buying. Pricing was up front with no hidden charges.

Higheryield9r5

Apr 24, 2013

Truly a great experience! Wayne Saunders was 1st class all the way. Did not push and did not try to upgrade us, unless we asked. Dealer worked with our budget and was treated with the up most class. I have been to almost every dealer in Tucson and this one is by far the best!

mccmom

Mar 23, 2013

AAAAHHHHMMMMAAAAAZZZIIINNNGGGG!!! Best way to describe this dealership and staff. No pressure, no chaos, no long drawn-out haggle process. ACCURATE AND COURTEOUS service from start to finish. HIGHLY recommend service and will continue to purchase future vehicles here. Felt like we were treated BETTER than family :)

Driveit

Mar 1, 2013

The purchase of my Jaguar at a Royal Jaguar was hassle free due to the great service provided by Rayleen Sonntag. This was my first experience purchasing an auto off the internet and via phone the process was professional and customer oriented throughout the from start to finish.

menendeza

Feb 2, 2013

This was one of the best car buying experiences we ever had. No pressure, good communication, great price and they treated my wife and I like Royalty! Tim Taylor was great!

karlingcosca

Jan 23, 2013

I work with Mark at Royal Land Rover. He is always prompt, helpful, honest and follows through. I appreciate his service. I love Land Rover and will continue doing business with Royal Land Rover.

champdt

Nov 24, 2012

I live in Tempe, Arizona and was looking to trade in my 2002 Yukon XL Denali. I found a 2006 Jaguar S-Type online, low miles, navigation, interior/exterior great condition. I also found a 2011 Kia Optima in Tempe, lower miles, great features, even more wonderful gas mileage,1 owner, basically a brand new vehicle for only a few thousand more, but worth the extra dollars. I called about the Jaguar first, spoke with Wayne Saunders, he was excellent; upfront about my options, returned phones calls and emails to answer my questions promptly, sent me a link to view all pictures, was able to get an estimate of my monthly payments, interest rates, I knew all the numbers within hours. He even appraised my vehicle handsomely over the phone with just a description of my vehicle, he didn't even see photo's of it, he was like the Superman of sales! Then I called about the 2011 Kia, they basically did everything the opposite of Wayne, could not give me any information, the car was there, then it was sold, then they called me back and said "oops" its back or it never actually left, we lost it, but now found it. Then they acted like the vehicle was a top secret government project and could not disclose any information, I had to go to Area 51 and meet them at the secret location to receive the information. They gave me no numbers except to remind me of the great discounted price, which mysteriously increased when they learned the value of my trade in vehicle. Four different people called me in a 4 hour span to confirm and reconfirm my appointment. I faxed over an attachment of all my information they would need to start the finance process but they claimed they never received it, I resent it, then they said file was too big and it kept crashing their computers, but opened fine on my 2006 laptop, they must still use the Commodore 64 from the late 1980's. Even with all those issues, the bottom line, the price was still right for a very clean and basically new 2011 vehicle, but the customer service was all wrong. Wayne, at Royal Jaguar, made it clear for me I was going to drive 2 hours to meet him and purchase the Jaguar. Let me tell you, I got hell from my wife about my decision, she said I was acting uneducated, I reminded her I received a Master's degree, she tossed it from my desk. I was called dumb, stupid, questioned on why would I pass up a newer, more gas efficient, modern car for a 2006. I made one final deal with her and said "I work today, your off today, if you can get the numbers from them, we will buy the Kia" she was motivated. She ran into the same roadblocks I did and they told her she would have to drive to one location for the appraisal, another for finance, and another to pick up the car; she admitted the situation was not fun, they were not professional and this is coming from a major dealership called Earnhardt. We got to Royal Jaguar, met with Wayne, his manager test drove my truck, while Wayne and I test drove the Jaguar, all was great. We signed papers in about 10 minutes, he gave my wife a great departing gift for our purchase, he had put my license plate on while we were saying goodbye to the other staff members. My wife was so satisfied she raved about how great that process was, how nice the entire staff was, she saw other vehicles there she would love to drive in the future, then admitted that I made a wonderful choice in going with the Jaguar and Royal. On the drive home she was amazed at the condition of the vehicle and how great it drove. This purchase was solely made by the customer service I received from Wayne, the car is great, received a nice warranty and I couldn't be more satisfied, even ecstatic about my decision to drive 2 hours after work! My degree is back on my desk. Thanks Wayne and Royal! Cheers to you all!!!

cyclingsab

Nov 8, 2012

Wayne was GREAT super helpful and very fast in response.. My husband and I were very busy and he was super great with email / text and getting everything set up for us! We live out of town and it was all set and car was exactly what we saw and thought! Thank you!

rgarts

Oct 20, 2012

Wayne Saunders communications, professionalism, follow up and follow through were all flawless. Wayne made the shopping experience a real pleasure. I HIGHLY RECOMMENDED the dealership nut especially Wayne.

noreen.chrysler

Sep 4, 2012

Once again, Royal Land Rover gave us a great experience and a fabulous car. This is the second Land Rover that we have purchased and will definetly not be the last. Wayne's patience as we worked through different decisions was most appreciated. The professionalism of the entire staff is top notch. I would highly recommend to anyone wanting to purchase a car to go directly to Royal Land Rover. You'll love the expereince as well as your new car. Thanks Wayne.

jane.poynter.9

Aug 28, 2012

Wayne was fabulous to work with. Thanks for all the help! The speed with which the dealership got our car ready was great, and we appreciated their staying late on several occasions to help us finalize the deal!

gonzaga

Aug 27, 2012

there was absolutley no high pressure here which has always been a thorn in my side at other places. very knowledgable. will definetely return for my next car purchase

rascaltaz

Aug 24, 2012

My wife and I have purchased dozens of cars in our lives but this was once again one of the best buying experiences of our lives. This is the 3rd car we have purchased from the Royal Group and they never cease to impress! By the way, we have driven 2 hours down from Phoenix every time just to work with them. This is our second Jaguar but the first one from Royal, however it will probably not be our last. Everything they promised would be done on the phone was perfect, the paperwork, the accessories on the car and the prep of the car. Not to mention they have an indoor and air conditioned area to take delivery, (very important for summers in Arizona). When we arrived we were greeted by "every" employee we met from the manager Charles Gregory, our salesperson Tim Taylor right down to the Lee Ann who I believe works in the office as well as the person cleaning the floors, yes I am serious... great customer service. Neal Weitman the general manager made it a point to introduce himself and let us know he was available if everything was not perfect. Our 2012 XJL was prepared perfectly and immaculate, plus Tim patiently went over every detail of the car with my wife so she could take advantage of all the amenities. I would imagine most people that buy high line luxury cars expect impeccable service so they will not be disappointed. I can always tell when a company takes great care of their employees, it comes back to them ten fold by the way their employees take care of their customers. In a world where mediocre service and half empty promises have become the norm, Royal Jaguar's great service stands alone. We have sent many of our friends, relatives and clients of our business down to buy cars from the Royal Group and every experience is consistently great. I will continue to recommend this dealer!

cereibel

Aug 19, 2012

My experience with Wayne Saunders at Royal Jaguar for the purchase of my 2013 Land Rover Sport was by far the BEST car buying experience I've ever had. My husband agrees...Needless to say, we were thrilled to avoid the usual "haggling" and endless negotiating. We paid a fair price and were treated with care and respect. The Range Rover is beautiful. We look forward to future purchases from Wayne Saunders at Royal Jaguar.

Broockone

Aug 18, 2012

I was in the market for a used bmw. I had been looking for a while and had a particularly bad experience with one bmw dealership in Sherman Oaks. I won't say names but they are on Van Nuys Blvd. I saw a great bmw offered at Royal Jaguar. It looked great and the price was right. Wayne Saunders was the internet salesman and he was terrific from start to finish. I am in Vegas and sometimes out of state purchases can be a hassle. Wayne made it very easy. He got me a lower rate on my financing and a lower rate on the shipping of the vehicle. The sale was only for $15500 but he treaded me like it was a $50000 sale. I highly recommend him.

Rob123321

Aug 14, 2012

Excellent service and not pushy at all. Purchased a used car, which I requested a few things done first, and picked up one week later, everything was done per my request. I waited a few weeks before writing this, and so far no issues have developed. We WILL be back for future sales and service. Mike, as well as the rest of the staff were EXCELLENT.

karschbh

Jul 22, 2012

Purchase was easy and painfree. Richie spent a lot of time going over my new LR, so I could understand all the new features. I have been a long time service dept customer. I have always been treated like family and the purchase of my new LR4 was no exception. I was an exceptional experience.

Kathy Sherman

Jun 16, 2012

I have never enjoyed th experience of buying a car at a dealership and was not looking forward to purchasing a used vehicle, but My salesperson, Raylene Sontagg, made the process easy. The pricing was fair, the service and follow up was excelent and the transaction was processed quickly.

Nancy_kane

Jun 14, 2012

Raylene and the team constantly went above and beyond to help us order our Evoque. They were in constant contact with us and got us very fast responses to any questions we had. There was absolutely no pressure when we went in to purchase the car, we felt comfortable and relaxed through the entire process. We had a wonderful experience and are so happy to now be a part of the Land Rover family! Even after purchasing we continued to be amazed at how outgoing the team members at the dealership were! We were pulled over on the side of the road one morning, trying to get some information for the navigation, Tim saw us on his way to work and pulled over to offer his assistance and to make sure everything was ok! Superb service after the sale was something we hadn't experienced with any other dealerships we had felt with in the past and we were completely blown away with the wonderful people at Royal.

Larry Padilla

Jun 11, 2012

I own 2 Jags...both purchased at Royal. Would I do it again? Without hesitation. Service experience has been the key to our decision. Full explanation, timely delivery, most reasonable options presented and just plain friendly/personable people. David Layton in Service and Tim Taylor have been there every time. When it comes time to purchase another Jag I already knoe where I will go.

TucsonJ&K

Jun 5, 2012

Buying a car is not our idea of a fun time but this was not a typical used car sales experience. Tim Taylor was very easy to work with and actually helped to make buying a car a pleasant experience. This was our first contact with Royal and probably will not be our last. We especially appreciated the no haggling pricing that was fair and at/below market value. We are enjoying our used Mercedes and are glad that we shopped at Royal.

BenBear50

May 23, 2012

10 Years ago I bought a Kia from the Royal Automotive Group and it is nice to see the standards that made that experience so nice. This time at Royal Automotive Jag. Land Rover, Mini Cooper the buying, financing, ease and speed with which the whole deal happened reminded me why buying a car is and should be fun and exciting given it is the second largest purchase you usually make in your life. Pricing, terms, being updated as to what and how the process is going was a relief. I was not set in a room and allowed to wait it out. Yvette and the managers and assistants checked in frequently to see if I had any questions concerns needs. I would encourage anyone to check with any of the Royal Auto Group Dealers for a car and a clear deal and great service.

Bailey's

Mar 27, 2012

After passing on buying an Aston Martin in CA we decided on a Jaguar XK Coupe and found the perfect car right in our backyard, and we couldn't be happier with our decision. Yvette was very helpful and George helped answer all our questions. Plus all the other sales people were friendly and helpful as well. We thoroughly enjoyed the whole buying experience, which can't be said for many other dealerships. We look forward to many miles of pleasure in our Jag and will buy again from Royal Jaguar, if and when we decide on another car.

jlazyr

Mar 20, 2012

Our experience was pressure free. Mike gave us his full attention and allowed us to test drive several vehicles until we found the one that fit us best. They were straight up with us on exactly how much they would give us on our trade and why that was their offer. Paperwork took less than 10 minutes once it was ready. Our salesman as well as several others continually asked us if we were comfortable and if they could get us something to drink. We enjoyed looking at and sitting in the beautifully expensive Jaguars in the showroom while we waited. We felt welcomed during our entire visit.

Don Blascak

Mar 17, 2012

I was in abind .my 203 Discovery blew an engineat 131,00 miles. I had the dilemna of a broken unpaid for car. Mike S searched for an engine . Would have cost the blue book value of the car to have it fixed. Mike T took my challenge to management and they took the car off my hands , paid off the loan and put me into a new LR 2 at a price I can afford.Story ended well. Don Blascak

Jazelle Ghiz

Feb 22, 2012

After an insulting experience at Scottsdale Jaguar, I contacted Michael B at Royal. It was as if I entered a different stratasphere. Mike Totman was selected as my salesman and I was thrilled with the how these gentlemen found me the car I was looking for, priced it and did most of the work before I even drove down to Tucson from my Scottsdale home to check the car out. The car was waiting for me in an all glass area by itself, washed, polished and ready to drive off the lot. I then ordered chrome wheels and tinted windows which took several days to complete, so they offer to drive the car up to my home when it was ready.They gave me a fair trade on my Mercedes,and just this afternoon, Mike brought me my beautiful new Jaguar. I will never shop at another dealership in Arizona for any car sold by a Royal dealership. I often wonder why sales"men" still feel a woman couldn't possibly have the brains, money or seriousness to actually purchase a car. How very sad for those poor fellows. The men at Royal treated me with respect and dignity. They got my business and I am thrilled to own a Royal Jaguar.

pkeuter

Dec 29, 2011

Our salesman was approachable, friendly, and knowledgable! He gave us a great price and we will recommend everyone to Royal Land Rover& Jag, for new or used! Excellent customer service!

vlmoyer

Dec 20, 2011

Purchased new vehicles before, but have never had the quality experience that we have had at Royal Jaguar. They treat you respectfully and fairly and make you feel like you are part of their Jaguar family.

Badcatz

Dec 6, 2011

I have purchased several vehicles over the years and every time I visit Royal Jaguar Land Rover, I feel at home. Sales and Service are very friendly and professional. The last car that I she would be driving soon. Mike Totman did not forget what I had said. He kept his eyes open and called me when the perfect vehicle arrived. This type of service is rare and the experience just cant be beat!!!

Designer of Buildings

Nov 10, 2011

While shopping on line from Chandler, AZ I expanded my search range to 100 miles and found myself looking at just the right vehicle. I submitted an e-mail over Cars.Com and was connected to Kyle Hook with Royal Auto Group. He e-mailed a three part video of the entire car. He then drove the car up to Chandler. Kyle Hook professionalism, communication skills and knowledge were exceptional. My wife and I have never experienced car shopping like this. We did not need to go into the dealer at all. Kyle met us in Casa Grande for the final sale. I highly recommend Kyle and his dealership. Our experience was a no hassle, professional, fun and by far the easiest way of shopping for a used car we have ever asked for.

Gregory

May 16, 2011

The title tells you we are impressed. We also, however, understand the importance of reviews and will provide you with factual information. Buying automobiles, (both new and used) isn't new to us. I'm over 50 and honestly can't recall all vehicles purchased over the years, but well in to double digits. You'll immediately notice a different environment when visiting Royal Automotive Group Tucson! Perhaps it's because Sales people are salaried, perhaps it's the Owner's influence, perhaps it's the Team working well collectively, or perhaps it's all these in unison. Whatever it is, it works-flawlessly! These folks don't sell vehicles to sell vehicles. They truly care about you and your automotive needs! We purchased a Jaguar which we'd been looking to buy for years. Either we couldn't find the vehicle we wanted, it wasn't in good condition, price was too high, etc. They had the vehicle we wanted, its condition was "immaculate" it was a "one owner" and was "priced below" what we expected to see. We than began to look over their used car inventory via their web site. Instantly we noticed there wasn't a vehicle on their lot which wasn't in immaculate condition! Most of their inventory appeared to be one-owner, low mileage, above average equipped vehicles, and all priced below competitor pricing. The Service Department was our next encounter. Whether or not you buy a vehicle from Royal Automotive Group or not, (and we can't imagine why anyone wouldn't), you'll want to schedule an appointment with their Service Dept. These folks are tops in their field and know their vehicles inside/out. Vehicles aren't allowed for resale unless their service department says they are good to go! We were shown the items checked before reselling a vehicle, absolutely amazing! I don't think you could find another Dealership as comprehensive with their inventory. If like us, most people need financing assistance. We were introduced and had the distinct pleasure of working with "Rhonda" who runs the Finance Department, what a professional she is! She has decades of financial experience and assisted us from start to finish. She was a delight to work with and truly wants to help her customers obtain the best financial deal possible. Our Salesman at Jaguar was "Mike" Mike's knowledge of Jaguar seemed unending. He walked us through parts and features of the car we'd never have thought to ask about. As was Rhonda's, Mike's customer service skills are exemplary! We had very few questions thanks to Mike's expertise. Lastly, being so incredibly impressed we wanted to speak with the Owner. He was out the day we phoned, however, promptly returned our call the following A.M. After a few short minutes on the phone with the Owner, it was easy to see how and why the Dealership runs as it does. This man knows the auto industry and realizes quality customer service, happy customers and repeat business are more important than the sale of any one automobile. He ensures his customers receive such. I realize this review is lengthy, but it isn't every day people purchase vehicles and we wanted to share our experience with you. From the bottom of our hearts we say this to you today....don't purchase a new or used vehicle until you've visited Royal Automotive Group, you're cheating yourself if you do. Thank you for your time. We know you'll love your car as much as we do ours! Gregory H.