Used Cars for Sale at Royal on the Eastside in Bloomington, IN

Richard

Oct 8, 2016

Ryan Smiley treated us with the utmost respect. He facilitated every aspect of our transition to a new car. We had very specific (and hard to meet) requests for the car, and he met them. He went above and beyond and made us feel like it was a pleasure for him to work with us.

David

Oct 5, 2016

Prompt communication. Not pushy. Knowledgeable but not a "know-it-all" mentality in car salesmen. Opportunity to drive vehicle to assess on our own.

Kristi

Oct 5, 2016

Every one was nice and very helpful. My experience was pleasant I would recommend this dealership to others and anyone I knew that wanted a car.

Donald

Oct 3, 2016

Great customer service! This is the second vehicle we have bought through Ryan Smiley. I had found a Crosstrek on their website. He returned my call even though he was on vacation!

Haldan

Oct 1, 2016

David Goya did an excellent job in the vehicle sale. He gave me a detailed description of the vehicle features, took me for an extensive and informative test drive, and offered me a fair price without the need to haggle. He was attentive but did not employ a high-pressure approach. The paperwork was completed in an expeditious manner. I was pleased with all aspects of the purchasing experience.

Wendy

Sep 30, 2016

Great salesman (Mark Weddle). Very kind, not pushy, I felt like he cared about finding the right vehicle for me and we did.Jared was also very helpful, understanding, & kind. I would recommend these two guys to anyone who was looking for a Subaru. Hope to send them many new customers in the future.

Patrick

Sep 28, 2016

Our salesperson...Mr. Crooks was very friendly and helpful and it was determined to please us !!The faculty and staff were all excellent !

Charles

Sep 27, 2016

Vadim Morozov went above and beyond expectations in making sure we got exactly the car we wanted. He had to trade with another dealer to do so. We believe we got an excellent value on the new Outback and a fair trade on our BMW. Vadim kept in contact with us throughout the process. I had called three dealers in Indiana and one in Florida and Vadim was the most responsive of any of them.,Vadim Morozov went above and beyond expectations in making sure we got exactly the car we wanted. He had to trade with another dealer to do so. We believe we got an excellent value on the new Outback and a fair trade on our BMW. Vadim kept in contact with us throughout the process. I had called three dealers in Indiana and one in Florida and Vadim was the most responsive of any of them.,Vadim Morozov went above and beyond expectations in making sure we got exactly the car we wanted. He had to trade with another dealer to do so. We believe we got an excellent value on the new Outback and a fair trade on our BMW. Vadim kept in contact with us throughout the process. I had called three dealers in Indiana and one in Florida and Vadim was the most responsive of any of them.,Vadim Morozov went above and beyond expectations in making sure we got exactly the car we wanted. He had to trade with another dealer to do so. We believe we got an excellent value on the new Outback and a fair trade on our BMW. Vadim kept in contact with us throughout the process. I had called three dealers in Indiana and one in Florida and Vadim was the most responsive of any of them.

David

Sep 20, 2016

David was the best! I've never had a better car buying experience! Very professional and friendly. I'll he sure to tell everyone I know to buy a car from him and Royal.

Charles

Sep 16, 2016

Always a good experience for us --- we just purchased our 4th Subaru from Royal and I think that says it all.

Bret

Sep 15, 2016

Vadim! Wonderful working with him; goes above and beyond to make buying a car easy! He is to the point and honest! Excellent personality and we leave with a sense of trust and comfort!!!

Cathy

Sep 15, 2016

Salesman was so nice and polite. Even though we showed up a closing time, he did not rush us and made us feel as though we were very important. The financial man was also just as friendly and polite and did not rush us thru the process.

Anne

Sep 12, 2016

The salesmen were real nice, helpful, and respectful. They were also committed to making me happy about my car purchase.

Rares

Sep 7, 2016

The environment and the staff. The process was made easy. Very efficient way of buying a new car for the first time.

Robert

Sep 2, 2016

Frankie took great care of during the entire process, from answering questions about the vehicles we were considering to showing us how everything functioned in the new car we chose.

Akari

Sep 1, 2016

Vadim was incredibly helpful, thorough, and wonderful. He truly takes care of his customers, even after you purchase the vehicle. I would really love to refer Vadim (and will!) any friends who are looking to purchase a car. He really works hard and is incredibly polite. His customer service is the best I've ever experienced in America, and reminds me of Japan's excellent customer service.

Nayung

Sep 1, 2016

Vadim was very kind and kept in touch with us.He helped me to find and best car with best price.I could feel he cares of me.Very happy.

Christine

Aug 31, 2016

I had an excellent experience buying my car. Everyone has great attention to detail and customer service. Vadim and Chris were very helpful.

Stephen

Aug 30, 2016

Vadim is excellent! Experience, knowledge, charisma, a real people person, he is a treasure in the business. Highly recommended by Steve and Gwen.

Allisa

Aug 27, 2016

As a single female entering the dealership-I did NOT feel uncomfortable at all. I was treated with respect. Everyone was friendly. I was shown various vehicles with no pressure to purchase. All my questions was answered. I even went back the next day with my questions I thought of overnight and they took time to answer them. (The sales person Frankie even came in of his day off to help me with features on the computer panel that I needed extra explanation on setting up.)

Susan

Aug 27, 2016

Ryan was very helpful and made the selection and lease of my new vehicle very easy. He helped walk me through the process, answering all my questions and enabling me to leave with my new car the same day. The whole process went very smoothly.

Don't want a relationship with VW anymore, ever

Aug 25, 2016

I bought a car on May of this year and I have yet to receive the information necessary to register and tag the car out of state. Royal initially blamed VW Credit, VW Credit blamed Royal and many weeks later and multiple errors in document preparation by Royal have e as of yet unable to title a car in a new state.The problems started with a bad VIN on the sales agreement, but they have since transposed by several address issues to include cite, county, state and zip code. They used the POA to make changes that I wasn't copied on and they were unresponsive when I pointed out the mistake and that my temporary tags were expiring.

Grumps

Aug 24, 2016

Royal on the Eastside doesn't respond to internet inquiries.

John

Aug 24, 2016

Felt comfortable--no pressure atmosphere. Sales person was relatively new but very knowledgeable and helpful. He is an asset to your dealership

Robert

Aug 23, 2016

Our salesman, Vadim, made the entire experience a delight. He was courteous, thoughtful, and didn't push us to make a decision before we were ready.

Susan M Klein

Aug 19, 2016

Excellent in every way! Courteous, timely, informative, thorough. We traded and purchased a 2017 Subaru Forrester.

Tim

Aug 19, 2016

The salesman was awesome the experience was good. That's all I can say this however is ridiculous that I have to put twenty words before I can move on I won't do a survey from you again you need to revamp this it is irritating

Teresa

Aug 18, 2016

I worked with Kevin Stryker on the purchase of our Subaru. He was excellent. He was very professional, straight forward, easy to talk to, always available and worked very hard to get me a deal that would work for me and my husband. After the purchase, he took the time to sit in the car with me and go over everything. Usually buying a car is painful and you feel like you are getting taken advantage of. I didn't feel this at any point during this experience. And we are loving our new Outback! :)

Cheri

Aug 12, 2016

David was interested in helping me to get the best car for me. He was persistent but not pushy and nice to work with. I really appreciated the efficiency during the sales process and the day we picked up the car. There was minimal paperwork and A.J. made it very easy to finance and to understand the options.

Jennifer

Aug 11, 2016

Helpful salesmen and managers!! Mike the salesman reviewed all the features on my new car with me and set up my phone on Bluetooth. Very nice dealership

Mark

Aug 2, 2016

The process was very simple, easy and no pressure! I told them exactly what I was trying to accomplish they were able to accommodate me with the payment range I was in and the type of vehicle I was looking for in a matter of a few hours !

Robert

Jul 29, 2016

David was ready when we arrived. He got the cars cooled off and explained them well. He was able to answer our questions.

Nancy

Jul 27, 2016

Kevin Stryker was wonderful - very helpful explaining features and options of the car. I purchased the car late in the day, no one made me feel like I was holding them up from leaving for the day. Great experience!

Courtney

Jul 22, 2016

Everyone was very friendly and helpful. Our sales representative, Vadim, was very informative and helpful without being pushy. The financial manager, AJ, was very friendly and helpful and willing to work with our situation. We had a very good experience.

Gene

Jul 22, 2016

Vadim was wonderful. Response time to my phone calls was immediate. He went above and beyond to meet our needs. Great selection of Subaru. Very prompt service.

Dennis

Jul 19, 2016

Vadim, your sales representative did an excellent job....very professional. He was very courteous and business like in his approach to his work.

William

Jul 14, 2016

David Goya treated me with respect, answered all my questions, and negotiated the final price in a manner I felt comfortable with.

Joe

Jul 9, 2016

Personal help was great and we will come back again on our next purchase and tell others about our experience

Curtiss

Jul 7, 2016

Friendly staff, process was speedy. Overall really great. Excellent communication while trying to track down the car I was going to purchase and throughout the whole process.

Claude

Jul 2, 2016

David was excellent of showing us what we were interested in. We feel we got a fair price for our van. Everyone was pleasant, professional and nice to boot. This was a pleasant experience for my wife and I. Thank you.Smokey

Craig

Jun 17, 2016

Frankie did an excellent job as our salesman. He knew the features and accessory packages of the vehicles and did a nice job of pointing them out and telling us how they work. He was friendly, courteous and professional in all of our interactions. He helped arrange a dealer trade for a vehicle with the color we wanted and also arranged (with manager approval) for a towing package to be added, at no extra cost, making the sales price a better deal. And despite being a customized order for a car not in stock, we had the car within days. Everything went very smoothly. We also had the very odd experience of finding a live bedbug in the car while Frankie was teaching us about the various electronics systems. At my wife's request, Frankie and his sales manager promptly called out Terminix to inspect and treat the car (they found nothing more) and had the car detailed and vacuumed thoroughly, as well. We appreciated this immensely, as bedbug infestations are hard to treat and if they get into your house, it costs thousands of dollars to exterminate them. Apparently, it was a single bug that came in from the environment, or from someone who had been in the car. I am very impressed with the new Outback, which is greatly improved over the 2008 model we also own and love. The new Outback is very comfortable, handles well, is quiet at highway speed, has good legroom in the back (not true of our 2008) and has all of the nice electronics and accessories of luxury SUVs costing 50% more. And it is made in Indiana. We are very happy with the purchase.

Sarah

Jun 1, 2016

Vadim is polite and not pushy! Took his time with me and thoroughly answered my questions. He listened to my feedback about what options I preferred and didn't try to sale me something I didn't want!

Elizabeth

May 29, 2016

When I came in to buy my second Outback, I looked up the man who sold me my first Outback. That tells you how much I appreciate the friendly, efficient, honest and knowledgeable service I have received from the salesman I work with. Watching other salesmen taking care of clients, I think the entire team working at my dealership treats their clients with the same respect.

Claudia

May 17, 2016

Since it's all about the sale, the most important factor was the sales people - Vadim Morochov and David Goya. They worked together as a team to find the car I wanted and to get me the best deal possible. They were genuine and low-key but very efficient - I liked that.

Jennifer

May 16, 2016

I loved my Subaru so much I decided to buy another one when it came time to buy a new car. Frankie Loar was great to work with in sales. He is very approachable, friendly, and easy-going, not pushy or aggressive like some other people in sales. I've had bad experiences with Royal's service, and hesitated to go there to buy a car, but was relieved to meet Frankie and have a good experience in buying a new car.

Christina

May 13, 2016

This was my first experience buying a car and it was really good. The salesperson I worked with was decently low pressure and did seem to be genuinely working to make sure I was taken care of.

Bj

May 10, 2016

Joe didn't pressure us to make a sale. He patiently answered questions, explained the car well. Was enthusiastic about the car and the dealership.

Robert

May 10, 2016

Everyone was very friendly and knowledgable. We did not feel pressured. We liked being able to tak the car on a test drive by ourself.

David

May 6, 2016

We never felt pressured or suffocated by our salesperson, Mike. From moment one, we knew we would have a positive experience and felt comfortable. And we did!!

Shirley

May 5, 2016

Never felt Pushed, felt like I could trust what I was being told.liked only 2 hrs to finalize the buy.

Cheri

May 4, 2016

David was interested in helping me to get the best car for me. He was persistent but not pushy and nice to work with. I really appreciated the efficiency during the sales process and the day we picked up the car. There was minimal paperwork and A.J. made it very easy to finance and to understand the options.

Lafayette

May 4, 2016

No pressure sales approach. We were treated fairly and at the end of the day everyone was pleased. A family-like atmosphere where customer service still matters.

Lisa

May 2, 2016

Very accommodating, friendly staff. Andy went above and beyond to make it a great experience on buying a car at Royal. Gave me a lot of information and was very thourough. You have my business.

Matthew

May 1, 2016

Ryan Smiley was excellent to work with - he really made the whole experience smooth and fun. No pressure, had answers for every question.

Deloris

Apr 27, 2016

Both Vadim (salesman) and AJ (finance)were extremely knowledgable, courteous and thorough. They made the entire process easy and stress free.

David

Apr 22, 2016

There is no better expert in selecting a car than Vadim Morozov. He has every skill in this process as well as extensive knowledge. He is fair, honest, and always available to you. I would never buy a car from anyone else. He is the best.

Joanna

Apr 22, 2016

The whole staff was very friendly, accommodating, and ready to help. My experience was superb and I will definitely consider purchasing/leasing my next car there !

Dena

Apr 7, 2016

I stopped by to take a new Subaru Crosstrek or Outback for a test drive, and ended up buying a used (1 yr old) Outback with NO warranty, so I purchased a 4 yr extended warranty. I never liked the car from day 1! I traded it for a new Honda HRV 8 months later. They refuse to refund the balance of the extended warranty. They're fairly nice before the sale, but won't give you the time of day afterwards.

Steven

Mar 31, 2016

All persons we encountered went out of their way to help us get the car we ordered as soon as possible and to get us enough training to start enjoying our A6.

Kristen

Mar 30, 2016

My salesmen David and Vadim are the best. Their new drive up service dept with automatic gate and heated floor is amazing.

William

Mar 15, 2016

Vidam was outstanding and easy to work with! This was the easiest vehicle purchase I have made and I appreciated the no haggle pricing, even when you met my price.

Angie K

Feb 29, 2016

I was happy with the car I purchased from Royal on the Eastside. Plus I was happy the staff members delivered the services they promised, by staying with in my price point and explaining everything to me.

Debra

Feb 26, 2016

The sales associate was very polite and helpful during the process. The financial aid associate was also very friendly and upfront about things. There were no hidden schemes behind the sale.

Gerald

Feb 24, 2016

They worked with me to get me the car that I wanted. They were friendly and were very professional. I will definitely go back the next time I am looking to buy another car.

Tammara

Feb 17, 2016

Vadim Morozov worked closely with my husband, Michael, and I to find a vehicle that we had been searching for, for almost a year now. He is professional and personable, a real asset to your company. He was just part of the team, including AJ Pappas, that worked together to make it possible for us to purchase the vehicle that Vadim found for us, as well as, helping us to get the best possible deal for our trade in. We are happy to recommend Royal on the Eastside and Vadim to anyone looking for a great deal!! Also, the improvements made to the showroom are very nice.

Kimberly

Feb 5, 2016

everyone is polite, clear explanations, I trust these guys. the location is excellent for me and the new showroom is awesome.

Jane

Feb 1, 2016

Everyone was very nice. Tim did a great job, but all of the other sales staff were friendly as well.

Timothy

Jan 31, 2016

Vadim listened to what we wanted in an automobile. Suggestions about which Subaru would more precisely meet our particular needs were totally on target and showed he wanted our experience to be the best. Vadim was off the day we came for our final decision but David contacted him and there was seamless progress with only a positive experience. AJ in finance was also a very nice engaging person who was very helpful and professional. Steve in service also very well met . Makes us feel secure about service.

Billy

Jan 29, 2016

Everyone there is great to work with. Ryan Smiley and Jared Mann went above and beyond their call of duty, in helping us find the car we wanted. The new renovations to the building looked great!

Harold

Jan 28, 2016

Justin and the team did a good job, from beginning to end. Everything was well explained, our questions were answered, and it took less time than expected.

Amy

Jan 24, 2016

Our sales person Vadim was excellent & very knowledgeable. He respected our input & got us everything we wanted. The recent dealership remodel is amazing.

Margaret

Jan 17, 2016

Appreciated our sales consultants knowledge and and presentation of the SUV. His willingness to spend time with us after the sale to answer any questions and go over anything that we did not quite grasp the first time about all the features we added to the SUV.

Marvin

Jan 17, 2016

Salesman Frankie was great to work with. He was knowledgable and very accommodating. The dealership didn't have the type of car we wanted, so they found one online at another dealership in Nashville, TN They made arrangements for that car to be brought to Bloomington in two days. We weren't sure if we wanted to lease or buy outright, Frankie and the accounting office worked overtime (past closing time) to make sure we were informed and satisfied with the numbers. Love the new additions and building improvements (we've dealt with the dealership before)

Kirsten

Jan 11, 2016

I liked the follow up and good customer service when going into the business. The managers are also very nice to me and my wife.

Bruce

Jan 10, 2016

Steve Hudson, who has been with Royal for sometime, explained the new changes to your service department and helped us menauver through the changes. Thank you Steve

Dawn

Jan 9, 2016

Vadim and everyone I worked with was friendly and knowledgeable. I went in with some questions and left with a new car! The car I've been wanting for about a year... exact color, sunroof, the works!

James

Jan 7, 2016

Really like your new service entrance -- very nice to be able to pull in an enclosed space & have the service writers right there.

Everett

Jan 6, 2016

I like the friendliness of the service personnel and others. The new remodeled building seems a bit crowded, but nice and I appreciate the bathrooms on each floor.

Christopher

Jan 5, 2016

Tim was very helpful in helping me find what car was right for me! He is a great employee and you should be glad to have him!

Girish

Jan 5, 2016

Vadim was friendly and honest. Bought the car on the first day of arrival in town as they met all the expectations in price and specifications of the car that we had discussed on the phone before arrival. Very efficient. Drove off with the car within 3 hours of arrival including test drive

Jennifer

Jan 5, 2016

I'm always greeted promptly and kindly - they always offer a thorough explanation of options for services and costs upfront. The new waiting area is comfortable as well - and the in-town shuttle is a great option for longer service appointments.

Jawn

Jan 1, 2016

Personal service. Nice new facilities. Great drive through service check in. Great customer lounge, well stocked with food and drink. Took coupons for service.

Christopher

Dec 26, 2015

A great purchase experience due to the ease and convenience of test driving the vehicle - the sales staff were very accommodating to meet my schedule.

MelanieK

Dec 23, 2015

I have come here multiple times. I have bought cars here and I have also had them do some repairs for me too. Each time I have been there I have been more than pleased with the services.

Nathanael

Dec 22, 2015

Chris and his team went above and behond to find the exact car I was looking for. And they treated me like I was their most important customer of the year

Robert

Dec 22, 2015

Everyone on your team kept me informed of the work being performed and it's progress I spoke to the sales team and we had a nice discussion

Steven

Dec 21, 2015

Steve Hudson did a great job of getting me in and out. He very professionally informed of one item that needed to be addressed including a picture of the part that needed to be replaced. That part was the cabin air filter.

Fred

Dec 20, 2015

driving in to service bay out of weather to drop off for service and able to walk right into waiting area then to walk back into service bay drop off area after paying for service to get into car to leave without going out into weather. Staff were very attentive, did not wait long when dropping off to be assisted.

Glenn

Dec 19, 2015

Kevin worked with me to help choose the best car and options. He also was helpful in explaining options regarding turning in our car that was coming off lease as well as negotiating a lease payment for our new car.

Alan

Dec 18, 2015

Staff was willing to work on our schedule and did everything possible to make sure we were happy with our new purchase. Was able to get me exactly what I wanted in a quick manner.

Lance

Dec 17, 2015

The staff in the service department explains things well and takes the time to be nice. Also, the courtesy van driver is a nice service to get me to work while my car is being serviced.

Patricia

Dec 17, 2015

Informative staff- let me know details about the scheduled maintenance I need on my car.Personal touch- they call me by name.

Suzanne

Dec 17, 2015

Greeted me quickly and listened carefully to my concerns about my car. Treated both myself and my car with respect.Provided transportation to work and back at end of day.Best of all, they solved the problem I was having with my car!

janetnice1

Dec 11, 2015

I wouldn't go anywhere else to purchase cars or to get them serviced. Everyone over there was very friendly and helpful. I have always been very satisfied with the quality of work they do. now I am excited that they are expanding into a bigger dealership.

MikeDecker

Oct 14, 2015

I ultimately bought my Toyota Tacoma from Royal on the Eastside because they were the only dealership that had one within 200 miles. Plus, they were all really professional. I felt comfortable making a deal with them.

Frank B

Sep 14, 2015

I recently purchased a vehicle from Royal on the Eastside. It was sold to me in excellent condition and very clean. The buying experience was great.

MikeC

Jul 22, 2015

I purchased two cars from Royal on the Eastside. I was really happy with the quality of both of the vehicles I purchased from them. There have been no problems with either of the cars since I bought them, but if I ever do need repairs done I would return to them.

INcharles

Jun 25, 2015

The staff and product selection at Royal on the Eastside are both really great. The sales staff were able to explain all of the different model's controls and features to me while I was looking. I thought it was really nice that they let me try everything out. The hands on experience was really cool. When we went inside to do paperwork, the building was very clean.

Marye D.

Jun 19, 2015

A wonderful car buying experience. Great dealership.

Anthony

May 12, 2015

They are just so unprofessional and irresponsible. I guess it's because that area is not competitive enough. I used my sick day to make appointment with one of their sale and next day I drove one and half hour to Bloomington. After they pulled the car out, the sale said the car just had been sold to somebody else yesterday. I asked why didn't they inform me before I come and the sale just said I don't know you're coming. Definitely the worst dealer I've ever met.

Jezy

Nov 18, 2014

Stay away from Royal on the Eastside! Watch out for salesman Kevin Tylisz, in particular. My wife and I made an appointment with him to discuss an offer we were putting on a used vehicle he had shown us. When we got there, he told us that he had sold it that morning. Then he tried to sell us other cars (including one he previously told me had already been sold.) Instead of calling and telling us the car we wanted was no longer available, he made us drive across town in the snow for a sales pitch. Dishonest, disreputable and disrespectful. Don't waste your time here.

Nick

Aug 22, 2014

Worst customer service from any dealer, of any kind of retail, I've ever experienced. I've had two separate cars at Royal, both times I've dropped my car off for basic services and both times my car has been there for three to four days beyond expected due to the complete lack of urgency from the service representatives. No update calls on my car's status, no contact when services couldn't be performed due to insufficient parts or broken service equipment. These guys work with the attitude that your time and car issues are not their problem. Clearly their service manager has no idea what is going on OR he doesn't care. You decide which is a greater liability for your time and money.

Do NOT BUY

Aug 20, 2014

I have been trying to buy this vehicle searching and searching when I come to find out that there are many safety issues. Safety issues are major. The exhaust was entirely out. The muffler needed replaced. I gave them a solid price and asked if they could fix the vehicle and they said no. What a place to not even care about their customers. There could have been carbon dioxide in the vehicle!! There would have been lawsuits and I should have mentioned that to them! Unbelievable is all I have to say. Never going back! EVER!!!! They followed me out the door trying to make a deal happen but it was too late and it was still way too over priced. It was nearly 4,000 over the Kelly Book on the vehicle and with the mileage year and everything. I do not know who prices their vehicles there but they are way overpriced and the salesmen know absolutely nothing about the cars.

Never Buying From Royal

Jul 8, 2014

We were on our way over to buy a car from Ryan Allen. We had agreed on a price via email and phone. He knew we were coming over. He called us back to tell us that someone in Ohio is on the phone and is going to buy the car. Royal sold the car to the Ohio buyer. What a horrible (and stupid) way to do business. We are in the market of buying 2 cars and he knew that. Royal lost 2 deals with us. Several friends told me that they have had bad experiences with Royal. I would never buy a car from Royal. I'll go to Indy to buy my cars.

joya57

Jun 1, 2014

These people were okay until I made it obvious that I was NOT going to buy there! Then, they rapidly disappeared!! No one wanted to deliver me the final number of their offer on my car!! The number was a flat out insult to me, my car, and my womanhood!!! They would NOT have dared to give a man such a lowball offer, and then be pissy about it when I walked out!!! They followed me to my car promising me the moon, and to call me, which did not happen!!!

IUMATH

May 9, 2014

I went to them today to see and test drive a car that I am interested in. After the test drive, I made an offer lower than they expected. The guy named Ryan said that I was not a serious buyer, and I came to them only to drive the car for fun! Yes, he said this to me, can you believe that? When I was about to leave, he said that if they take my offer would I buy the car right at the spot. I said I need more time to think about it, he replied that I am not a serious buyer, and asked me if I really have the money to but the car. Then he thanked me for "messing with them". What on earth can he say something like that! It is not about the car, it is about his attitude and manner. I am really disappointed and would never go back again.

AUDI TT FAN

Mar 13, 2014

OVERALL I ENJOYED THE PURCHASE OF THE TT, HOWEVER WHEN THEY SAID AS IS , THEY WERE CORRECT----THEY DID DELIVER THE CAR FOR ME----THEY DID NOT MENTION THE ELECTRONIC PROBLEMS WHICH I FOUND OUT LATER---VERY NICE FOR A 11 YEAR OLD CAR.

JonC

Mar 13, 2014

I've been a Subaru owner for many years, but it had not worked out before where the exact Subaru I was looking for was available at Royal on the Eastside. I was in the market for a Subaru Legacy and finally I spotted one on Cars.com that looked right. I expressed my interest over the web and had a reply from the dealership in about an hour at 10pm! We set up a test drive and I was assisted by both David Goya and Ryan Smiley. They were very knowledgeable about the car and made the purchasing process very smooth. They also worked very fairly with me about my trade-in value. We ended completing the deal after normal business hours but everyone was still very helpful. The next day, I got a call from David that he noticed one of the fog light bulbs was missing as I drove off the lot. He had already ordered the right parts so I could bring the car by later and have them installed. That's excellent customer service. Tony Angerette did the best job I've experienced covering financing and warranty options. And finally, Steve Hudson put the cherry on top with getting the fog light replaced. I've had previous cars in for service there, and their shop always does a great job. I'm glad to have now purchased a vehicle from Royal as well. I will definitely be going back there after the next 200,000 miles.

Arthur E. Mussett

Nov 21, 2013

Normally I dread the ordeal of buying a new car but my salesman, Vadim Morosov made it pain free. I have just had my 1000mile checkup and was very pleased with the quality of service I received.

Ben K.

Oct 7, 2013

This was the first car I've ever bought on my own, and the first one from a dealer. James McClatchie was my sales guy, and it was a great experience. I know James personally and knew he could help me navigate the process of buying a car. It helped that I fell in love with the car and there wasn't a comparable one within 100 miles, but it was still great. Very low pressure sales environment, relaxing interior replete with free drinks and snacks, and easy to deal with, friendly people. Haven't had any service or repairs done yet so I can't comment on that.

Joshua Lantz

Oct 4, 2013

I was looking for an Audi S4 from my home town in Ohio and stumbled upon Royal's website and inventory online and was quickly introduced to Ryan Smiley. I remember that it seemed like a cool idea that you could "chat" with a member of the team; however, I was doubting the ability to talk to anyone at 10pm (well after they closed at 7pm). However, I clicked on the "chat with me" button when Ryan's face popped up on my screen and instantly got a reply from him. He knew the car inside and out and from top to bottom as if he was physically in the car itself, even though he told me after I asked him that he was enjoying the comfort of his couch during a Sunday night football game. When I arrived later the following evening, the car we discussed had been detailed, waxed and parked away from the other inventory with the keys and a plate waiting in the car. A 15 minute test drive, a 10 minute negotiation process, and a 15 minute paperwork process later, I was back on the road heading home to Ohio in my new Audi S4!! Smiley, as they call him, was awesome and I would refer anyone at anytime!

Allykat95

Oct 2, 2013

James McClatchie was my salesman. And he was awesome. I am very picky. I can in wanting something older and the finance guy said we could get something newer for the same price. I was really upset because I wanted the jeep. I didn't really want a car I wanted an SUV. James spent over a week helping me. He found the perfect SUV for me. Not to big not to small. Very luxury and nice. A 2010 mercury mariner. I feel in love when I saw it and drove it. He was very helpful and put up with my pickiness. If I were to get another car I would go back to him. Once again THANK YOU SO MUCH JAMES!!

Satisfied Client

Sep 27, 2013

This was my first purchase from a Royal dealership. My husband & I were pleased with the ease of the process and the fantastic service we received from Vadim. There were no surprises or misrepresentations. I would recommend Vadim & Royal to anyone looking to purchase a car!

rickm

Sep 26, 2013

Chris was terrific to work with on the purchase and Vidam was excellent in the delivery of my new car. He was knowledgable about the systems and took time to walk me through all the major components.

Andrea from KY

Aug 13, 2013

Vadim helped us to learn everything we needed to know about our car over the phone, when we arrived all was true. We even worked out a price over the phone so the paperwork was all ready for us when we arrived. Great experience, especially considering it was a long-distance purchase!

hmcquist

Mar 25, 2013

This was a great experience, Tom Miller, whom I have bought cars from before, alway makes buying a car a pleasure.

New Subaru owner

Dec 12, 2012

First of all, I hate buying cars. I hate negotiating prices. I hate deciding what features I can live with, or choosing the ones I can't live without. It's an awful process.But I had a really great experience at Royal on the Eastside.I have purchased two previous cars from dealers in the Indianapolis area, but I decided to shop locally this time.Not only did I find exactly the car I was looking for, but the sales experience was actually enjoyable. I was trading in two vehicles toward one new car, and I got what felt like a great deal, plus a lot of patience and assistance getting the second vehicle transferred to them. There was no pressure to buy things I didn't want or need, like extended warranties, and there was not a lot of drama during the negotiation process.I hope I'll be in this new vehicle for a long time to come, but next time I'm in the market for a new car, I'll be starting my search here.

garyw

Aug 23, 2012

We arranged to have service performed at approx 103,000 miles on our A5. We had called before scheduling and were told the repairs at this time would be about $380 including a change of spark plugs. Service at 75,000 mi. had not been done. Not knowing anyting else they might find wrong we scheduled the car and asked that the work be completed by 3:30 that day so we could arrange to pick it up that evening. We live 35 mi. from the dealership. My wife was called 2 hours later than they promised to call and so they said the service would be no charge. All they did was change the oil and top off fluids. (about $60 worth) The check engine light was on when the car arrived. When we picked up the car it was still on and no mention of the problem or if it had been diagnosed. Also, no one was in the service dept since it was about 7:00 pm. Now, we surmised they had done a poor job both in scheduling their people to do the work and only got the oil changed and so to keep some goodwill they didn't charge us. To top it off, they misplaced the key and it took about 20 mins. to find it. We are totally diappointed in their performance and would be reluctant to return for futher work and could not recommend this dealership for sales or service to any friends. We do not feel any effort was taken to serve us and repair our vehicle.

Upset

Jun 27, 2012

If I could give them zero stars, I would. They sold a SUV to me in AS-IS condition. I made a fair offer for the vehicle and asked that the truck be serviced to remedy the service engine light. The deal fell apart but then the sales manager stepped in and downplayed the light after supposedly calling a member of the service department. Then he went into sales mood and dangled a carrot in the form of a deal to take the truck AS-IS. Again I asked for them to simply service it and we would complete the sale. After much back and forth apparently we broke and the truck was bought. We took it to be serviced and the minor issue blew up into a major repair and evidence was discovered that suggested the engine had already been diagnosed (the bad part was marked with an "X"). Maybe they didn't know about the problem but based on the conversations about how they say they do business, hindsight of the negotiation process, and their response and attention after the sale - I believe they knew! I will never shop with these clowns again.

kkkkk

Apr 4, 2012

I bought a Nissan Altima from this dealer a couple years ago. I have used their service dept for maintenance. I am very satisfied with this dealership and really like the Nissan Altima. Great mileage, great car.