Used Cars for Sale at Rusnak/Pasadena Audi in Pasadena, CA

Gary

Nov 5, 2016

Everyone was terrific, from the person checking my reservation, the associate assisting with the loaner car, and of course Vince was great as well, the car needed a very minor repair, a sensor. It was installed, works perfectly again.

Dan Amador

Nov 5, 2016

My family and I just made a purchase of a Q7. The experience was extremely comfortable. We utilized the Costco Auto Purchase Program which assisted in the ease of the purchase. Salesman Michael Parrish really made our purchase easy, as did Kevin in Finance. All other Rusnak employees we crossed paths with through our afternoon stay, was plesant! All would smile, make eye contact and greet you in a very NICE manner.Thank you Rusnak!

Milost999

Oct 31, 2016

Omega made the experience of leasing a car fun and easy! 10/10! If you're looking for an honest salesman you better go through Omega!

Gautam Ganguly

Oct 29, 2016

Mr Marin is excellent and extremely professional .Friendly and courteous . He worked with me through this process of leasing a new car around my schedule. It was a great experience . I love to come to this place again and again because of employees like him .

Natasha M

Oct 28, 2016

Cocierge service from beginning to end. Very courteous staff, beautiful facility, efficient service.I purchased my Audi A5 here and continue to maintain/service it at the same facility. Upgraded model oaners are provided free of charge.Highly recommended!

Rosie500

Oct 28, 2016

Henry Perez was great kept me up to date on what was happening with my car.even gave me a tip on how to avoid rats getting into the engine. Was easy getting a loner car. The whole experience was great. Would definitely recommend.

BAROB417

Oct 22, 2016

Resolved an issue with my car professionally & in a timely manner. Issue was unknown, but they contacted Audi technical support for input and they resolved the issue to perfection. The service advisors were extremely helpful and very friendly.

jsansa

Oct 22, 2016

Friendly quality service with the convenience of a loaner! Vincent was knowable about the service my car needed! My Audi looked great after the complementary car wash!

Stephanie R

Oct 21, 2016

Henry provided friendly, timely service and follow-through and kept me informed of the process. I especially like that Rusnak provides a loaner so I can quickly get back to work and do errands if necessary until I get my car back.

AudiAudi

Oct 21, 2016

Eagan is so attentive and friendly. I never have to worry about anything. I get an email when my car needs to be service and a phone call to pick it up! Plus, I don't need to service it for another 10,000 miles. Thank you Audi! Excellent services!!!

danora

Oct 21, 2016

Rusnak, especially Johnny Borja treats us like FAMILY!! He knows our names and does the utmost to accomodate our time and schedule. Always courteous and very knowledgable.

Ed

Oct 21, 2016

Fast sevice,Vince is very knowledgable , and gives good recommendations, I have been very happy since I have been taking my car in ro Rusnak.

darbdobs

Oct 20, 2016

I took my 2012 Q5 in to try and find out why I occasionally hear a thump when turning into or backing out of a parking space. The service department could not reproduce the issue (of course) so Johnny asked me to go on a drive with the technician to see if I could get it to happen. Of course I could not but the fact that they spent 30 minutes with me and were as intent as I was to find the problem says a lot about their staff. Each of the five times I've used Rusnak Audi service (Johnny) I experience the same level of attention and detail. It's very much appreciated!

rjr

Oct 18, 2016

Did fine. Rusnak has a wide range of possible purchase options. Ernnie Chan is an excellent sales person and gave me incredible service and help.

Cdavey

Oct 17, 2016

From the time I dropped my car off to the time that I picked it up... everyone that I encountered were very polite and courteous. Very helpful!

Maggss79

Oct 17, 2016

Adam was friendly & professional during the sales process. The staff also was very accommodating. Thank you to the staff & sales team for all you help!

Ray

Oct 12, 2016

totally professional. Great service managers including Vincent.

areznik

Oct 8, 2016

Vince Stamegna of Rusnak Audi is impeccable. He makes every (though rare) need to arrive for service really a pleasure. The service is always perfect and the care and communication bar none. Thank you Vince for making every experience I have with you and Rusnak always a pleasure as well as a reassurance that I made the best decision on getting 4 Audis from your dealership.

ggausman

Oct 5, 2016

The service folks, including Egan my rep, are agreeable, kept me updated and were a pleasure to deal with.The loaner car person and the cashier were also very proficient and customer service-oriented.

2006BMW550i

Oct 3, 2016

Really enjoyed visiting Rusnak. The dealership experience was fantastic, and my salesperson, Matt, was great to deal with. We shopped 3 other dealerships and Rusnak was the most responsive and was the only dealership that provided a custom-tailored buying experience. Plus, living in the area, we always wanted to be part of the Rusnak family with their charity events and their exotic-car gatherings.

Romanawahid

Oct 2, 2016

Matthew was patient and listened to what I expected in the car that I was looking for and he made sure that I was happy when I walked out of the dealership.. I feel he went beyond and over what even Rusnak expects out of there sales representative.

Duane B

Oct 1, 2016

Our salesman, Ivan, was the very best I have ever dealt with. In the past 10 years, we have bought a Lexus GS350 and GX370, a BMW 750 Li and a Subaru Outback 3.6R., all of which were 2-3 year old CPOs. None were bad experiences, but Ivan was heads above all those experiences. The credit review, and extended warranty explanation was also clear and concise. We will recommend Rusnak (and Ivan), to all of our friends and acquaintances, and we will be back next time we purchase a vehicle!

Andy Manukyan

Sep 30, 2016

Special Thanks to Vince at Audi Rusnak Pasadena Service department

Niki17

Sep 30, 2016

Omega Chambers will make car buying a smooth and painless process. I've leased 6 cars in the last 10 years so I've had my fair share of experience with dealers. I've purchased 2 cars from Omega and recommend him to all my friends and family. Omega is knowledgeable in the Audi brand. You will be in good hands with Omega!

Gary garen menjikian

Sep 29, 2016

Henry was great help as always, he got me on and out real quick with no wait time. Audi has always been good me and that's why this is my fourth car with Rusnak Pasadena. Looking forward to getting my new car next year.

Sue Lee

Sep 29, 2016

Great attitude about helping the customer. Excellent coordinator and nice facility upgrade/remodel. Loved the Audi rental too. Much better than before when we had to use rental co. Best experience at Audi servicing my car ever. Thank you.

John322

Sep 29, 2016

I bought a new Q7. They were very fair and negotiating a fair price was easy. The whole process was expedited online and I was in/out of dealer inabout an hour (and that included a trade I ). The sales staff was very helpful in walking me thru the technology.

Kennedy

Sep 29, 2016

Henry went above and beyond for us! Service was quick and the shuttle ride home and the car wash just showed how much Rusnak goes all out for their customers.

Ammcoy

Sep 28, 2016

I took my car in, as it had been recalled. The staff knew exactly what to do without too much explanation. The took my car right away, had me meet with Vince, the Service Representative who was incredibly nice and very helpful. I was offered a loaner, which was unexpected and extremely convenient! I have a cabriolet and told the Service Attendent who was handling the car loaner paperwork that I actually was thing of getting the SUV before I committed to the cabriolet, so he loaned me one to see how it drove -- love it! That will definitely be my next car!Thank you for the great experience.

Jim O

Sep 24, 2016

Very friendly and professional service all the way around. The service reps take the extra steps to ensure that my satisfaction as a customer is met.

Bradley A Mohr

Sep 23, 2016

It was a great experience! Henry did an excellent job explaining everything that was preformed on car. I would recommend Rusnak/Pasadena Audi to everyone.

alanhaight

Sep 22, 2016

Henry was excellent at meeting my needs and keeping me informed all the way through the process. I would definitely recommend Rusnak for Audi servicing.

yiranli4

Sep 22, 2016

The service guy name HENRY was SO PROFESSIONAL AND FRIENDLY! EVERYTHING WENT WELL AND I will definitely consider come back for service again! Thank you.

Chris Karageuzian

Sep 21, 2016

Arbi is my sales rep and he is awesome!! Vince takes care of me in service, class act and a LA Kings Fan!! Thanks Audi

sonny1

Sep 19, 2016

I've come to expect a great service experience from my local dealership and they certainly didn't disappoint this time either. Vince is my service advisor and he makes me feel like my car is in great hands with him.

JM

Sep 17, 2016

We experienced flexible, helpful, polite staff with minimal pressure to purchase. They made purchasing a car a very pleasant experience. Cesar and Jam were great and the car is incredible.

Dennis S.

Sep 8, 2016

Great Audi dealer! Be sure to ask for Cesar Zavala in the sales dept. for an enjoyable buying experience.

VRMeggie

Sep 4, 2016

I had a very pleasant experience at the Audi Pasadena and would definitely return to make another purchase. Our sales rep was professional, patient, and knowledgeable. I am extremely happy with my purchase.

Rowena

Sep 1, 2016

My service technician, Henry Perez, was very helpful and accommodating. He was very conscious of my time away from work and made the appointment painless. The shop foreman, Jaime Reyes, was exceptionally gracious and knowledgeable. He listened to what I had to say about the condition of my car and was willing and able to assist me.

jcana

Aug 30, 2016

Great service and excellent customer attendance. Vincent provided an excellent service with attention to details and made the entire process very fast and easy. Thank you !

Jonathan N

Aug 24, 2016

Henry was Amazing as usual!! He went out of his way to make sure the car was serviced well and was very accommodating to the schedule requests. Great service!

Kim

Aug 21, 2016

From point of driving up until leaving on completion of work, Rusnak staff was courteous, fast, and thorough, which made for an extremely pleasurable experience, thank you!

James Jefferies

Aug 18, 2016

It was quick, hassle free and easy. Larry Tittle was very responsive and a pleasure to work with before and after the sale. I would recommend the dealership to a friend.

Kwo4425

Aug 17, 2016

Rusnick Audi provide great service, people work there are friendly and courtesy to me. They have very clean facilities. They are efficient in handling my car drop off and pick up process. I would definitely recommend it to others.

Shant

Aug 17, 2016

Another great experience coming in for a 15,000 mile service. I received the royal treatment from Vince. He took care of everything.I didn't have an appointment and the staff accommodated me early in the morning. Squeezed me in and I got out of there very quickly. Got a nice loaner car too.The entire process was done by 11 AM, much to my surprise. A+ treatment.

Tiffany H

Aug 16, 2016

Prompt service --very helpful to have a loaner car for the day!

Hamlet

Aug 14, 2016

Yolanda was the sales representative in Russnak of Audi in PASSSDENA DEALER. Very npofacianal , didn't want to bother herself to give me a chance to test drive the Audi Q7. First thing she asked me is that if can afford $900.00 a month without even test drive . First I need to drive the car then we can go over pricing. If I would get a chance to test drive I might fall in love that care and pay $1000.00 a month. Right there you are a loser already RUSSNAK OF AUDI BECAUSE OF YOU SALES REPRESENTATIVE. Secondary, I asked the front desk for another salesperson so I can test drive the car and she sad that I need to wait 20 minutes since there was no sales representative available Afterwords, I left the dealer and call to tall to a manager to talk about my experience with there service never received the call back from him.I'll tell about my experience all of my friends about Russnak of Audi in PASSSDENA how horrible is there service

Aline Y

Aug 13, 2016

I brought my car for a recall update. The service was excellent and fast. Loved that my car was washed also when I picked up.

megs

Aug 13, 2016

always great service. i can always count on vince and the team to take care of all my car needs. always consistent and good. thank you.

P.S.

Aug 10, 2016

I have never been treated with such courtesy and respect. Henry Perez goes above and beyond to make every experience as painless and helpful as possible.

Cyndee

Aug 9, 2016

I've been coming here for a little over 3 years now and wouldn't go anywhere else The service is fast and friendly. Everybody always has a smile on their faces here. I love that

S4

Aug 7, 2016

in for some minor details and the service department took care of them as if they were major repairs, kudos to them for being so diligent.

sabrina1091

Aug 7, 2016

Having worked with Vince during my visits, I always receive top notch service. Super knowledgeable, detailed, efficient, and patient even when I scare myself easy thinking there's something wrong with my A3 when it's nothing major. Definitely would not go elsewhere!

Emily Mabana

Aug 5, 2016

I'm grateful to the sales consultant / Audi Specialist, Mr. Adam Kayali for an excellent customer service I received and to the entire Team from Rusnak in Pasadena. I bought an Audi SUV Q5 on July 14, 2016 and I'm very happy for the performance of this car. I will definitely refer this auto dealership to my family and friends so they too can experience the best customer service and satisfaction for owning an Audi car.

Brotherlin98

Aug 4, 2016

Best sales experience I have ever had from any dealership, patience, thorough, helpful, knowledgeable, swift, and no pressure. Omega is the best sales rep I've met.

Heidi Vincent

Aug 3, 2016

This is my 4th Audi and I ALWAYS get the best, most prompt, friendly and efficient service from Henry when I get my cars serviced.

Meri Galfayan

Jul 30, 2016

We went in to Rusnak to take a look at the Q3 & Q5 and met Yolanda. She was super helpful and definitely helped make our decision easier. We were stuck between both vehicles and we took them out for a test drive and she beat any other price we had! Will definitely be back in the future!

Sugarcube

Jul 30, 2016

I have never been disappointed with the service at Rusnak, and I'm three Audi's in! I highly recommend Audi service at Rusnak to anyone.

MikeB

Jul 29, 2016

My normal service advisor was out and Henry Perez stepped in and handled everything perfectly. I bought my car from Rusnak and they have serviced it for the past 5 years. I wouldn't go anywhere else for service.

Swissdriver

Jul 29, 2016

This was our second time trading in two vehicles each time. Our salesman provided excellent service making a normally stressful decision smooth and easy!! Thank you Hector Marin!

Ray Stradley

Jul 28, 2016

We had such a great experience with Michael Parrish. We started off online, comparing used vehicles across all sites - Autotrader, Truecar, Cars.com, Carmax, Beepi, Craigslist, etc. Initially, I was a bit turned off with this vehicle because the pictures were SO dark and SO poor online (hint hint Rusnak Audi), But after a quick inquiry, an online associate connected me with Michael and not only did he answer my questions, he took fresh pictures and made us comfortable enough to make the trip to visit Pasadena.

Jim

Jul 26, 2016

I have taken my car here for service several times and have been extremely pleased every time. They are courteous and professional and often go above and beyond my expectations.

Bill

Jul 26, 2016

Very minor adjustment of the front end alignment. Work was done correctly and in a reasonable amount of time. No other service issues at this time.

Alex Salicrup

Jun 30, 2016

Vince and the rest of the crew were really good to work with. The shuttle option was really convenient.

CorAl

Jun 30, 2016

My Audi A6 needed a service and Henry Perez went above and beyond to make sure my car was taken care of and in a timely manner, thank you Henry!!

NewAudiOwner

Jun 28, 2016

An Audi was never a true consideration when I began looking to replace my Lexus which I've had for 8 years. Yalonda is a true professional, shetook the time to explain the engineering behind the Audi brand and patiently assisted me in identifying the right car for me and then with equal patience- the right deal. I would suggest Audi and Yalonda to any car buyer.

Eric

Jun 24, 2016

I had a great experience with Rusnak Audi for my new Audi A6 sedan. I went in kinda late but the salesperson Matthew welcomed us warmly and patiently. They gave me a great deal on that car and awesome service afterwards.

lucy123

Jun 23, 2016

Ricardo was amazing to work with. Very knowledgable and helpful. Would definitely work with him and Rusnak Audi again. We are loving our new Audi.

rlubman

Jun 19, 2016

Rusnak always does a great job with my car. It's a 2000 Audi A4 with 150,000 miles and it runs like new. Not kidding!

Bernie Becker

Jun 17, 2016

Henry has been helping us ever since we purchased our car. He explains things thoroughly and there are never any surprises. Well done Henry.

chris s

Jun 17, 2016

Top notch service every time. Henry always goes the extra mile to make sure I'm satisfied and informed.

Mrayo73

Jun 17, 2016

The sales person that contacted me. what we talked over the phone was exactly what I pay for my car I did not receive any unexpected costs and I was happy with the process of buying my new car When I went to the dealer the process was really fast and friendly and professional

Renee

Jun 17, 2016

Getting car serviced is typically a pain, but this was super easy. Everyone was efficient and polite. Ca was done early in the day as promised.

Rosi777

Jun 16, 2016

I used to dread all car dealership interactions, which have been quite a lot as we change our cars frequently. Omega at Rusnak Pasadena rocks! He is smart, fast, reasonable and very personable. We trust him and will lease all of our cars through him going forward

cb12345

Jun 4, 2016

Everything was great except the wait time to see finance which really impacted the overall experience in a negative way. The rest was top rate.

audiowner

Jun 2, 2016

Vince, the service advisor is great. I have requested him for years. He is friendly, helpful and knowledgable. Would highly recommend the service to anyone.

Malka Borrego

May 27, 2016

I had a great experience and love my new Audi. We came in late on Sunday evening and our representative, Larry ensured we were able to test drive two cars and finalize our lease.

ddirks

May 24, 2016

Always exceptional service! We brought our Audi in for a routine 35,000 mile service. While there, our front and back brakes needed to be replaced. Henry made sure the work got done and was ready to go the same day. Henry and his colleagues are always great to work with and are top notch when it comes to repairs on your vehicle.

jeffrey.kaye

May 24, 2016

Good service. The only thing is that the right engine mount wasn't replaced as recommended. I'll get more specifics and bring my car back.

Gabriele Shirley

May 20, 2016

David Carter and staff were very courteous and professional. It made car buying a pleasant experience. The next Audi my family purchases will be from Rusnak Pasadena and specifically from Mr. Carter.

cragnottic

May 20, 2016

Vince is always easy to work with and friendly. I appreciate his efficiency. Also, the shuttle service is nice perk to get me back home.

Xiaolin cui

May 19, 2016

Love going to this place. Henry is the nicest guy. He is trustworthy and honest.

Jfischer

May 17, 2016

Always easy to work with and pleasant staff. Loner, rental, car was quickly obtained so I could go about my day. All employees knowledgeable on any questions about my car.

Bill

May 14, 2016

The Rusnak service team is very well trained, polite and respectful of me as a customer. Vince is a fine service rep (replacing Larry who was great) and I particularly appreciate the provision of an Audi loaner when my car is in for service.

Henry

May 11, 2016

Great service and great deal. Rick Torres is a great guy best sales person I've worked with in my 30 years of buying cars. Very easy dealer to work with and fast. Henry

Henry Hancock

May 11, 2016

Great service and great deal. Rick Torres is a great guy best sales person I've worked with in my 30 years of buying cars. Very easy dealer to work with and fast.Henry

Housewife

May 10, 2016

Sales experience were goodHowever new car coming the a lose stripe near by the sun roof.Don't you think you ask for too much?(25 words min)

pat in pasadena

May 10, 2016

Egan was thorough, professional and friendly. I liked him very much and we both have something in common: we both collect pens! Fun to meet another collector.

Warren Wong

May 10, 2016

Best car buying experience from beginning to end. I got the A3 I wanted thanks to Larry Gootkin and Ricardo Torres. Both were super friendly, knowledgeable and genuine professionals. For excellent customer service give this dealership a visit and ask for my guys. Will definitely be back for any future purchases.

Ken

May 8, 2016

Henry was exceptional in taking care of the 45k service. Exceptional.

Charlotte Saulny

May 5, 2016

I thought the service was excellent. I worked with Egan, who met me on time, explained everything to me thoroughly and took care of the car. He was pleasant, efficient and very helpful

larry

May 5, 2016

great experience with service advisor and all of the rest of the staff I interacted with. Never have had any complaints with service personnel or the quality of work.

Sherie Carroll

May 4, 2016

Service Department is always a pleasure to deal with - especially Johnny Borja.

Karen_Ayala

May 4, 2016

Wonderful customer service, fantastic communication and overall made me feel welcome and addressed all my concerns. Rusnak will be my go-to for all my service and purchasing needs!

Melissa Hon Tsai

May 4, 2016

Everything went well. I got a great loner car to use during the service of my car. Everyone was genuine about wanting to help me. I picked up my car with no problems and it was like brand new.

Love my Audi

Apr 30, 2016

Egan Kwan was very helpful and took care of my questions. The cashier was also pleasant and efficient.There was a delay of almost 10 minutes to retrieve my car when I came to pick it up.

steadfast8

Apr 28, 2016

I had, by far, the best car buying experience at this dealership! Cesar Zavala quickly responded to all of my numerous text and email questions throughout the entire process. With only an hours notice of my arrival, Ricardo Torres found the exact A7 & S7 models I was interested in and conveniently placed them side by side for the ultimate comparison and most comprehensive test drives ever. Pano Argyropoulos then presented me with great quotes on both vehicles, accepted my counter offer on the S7, and took over my previous vehicle before the lease ended without any charges! I highly recommend talking with any of these professional salespeople!

T R Shier

Apr 26, 2016

staff was busy had to wait a little longer than I would have liked

Zach J

Apr 24, 2016

Rusnak Audi made the buying process fast and easy. The service department has also been courteous and efficient with every visit. Highly recommend.

Ed

Apr 23, 2016

Great service and customer service timely performance and delivery followed by phone call , awesome and quality work, I would recomend them to friends and family .

eddie123

Apr 21, 2016

my salesman jared newmeyer was very knowledgeable about the audi product, professional and helpful! he was able to answer all my questions and left no doubt that an audi was the perfect car for me! thank you!

michael3291

Apr 20, 2016

Koni..my salesman...was great with answering questions about the terms , options, and the financial conditions, of my lease.. Also, he made sure the car was ready for me to drive away the same day.

TomSA6

Apr 20, 2016

Service tech guys went out of their way to cover my wife's SUV trunk with protective sheets before loading the wheels/tires I'd switched out of my A6. Very friendly!

audipete

Apr 18, 2016

Johnny is the best! Incredibly nice, very clear, fast to get my loaner car and the service was very fast. It was an absolute pleasure!

karencho

Apr 17, 2016

Larry and Henry were excellent help like always, they always take care of my needs and have my on my way.. I enjoy visiting Rusnak Pasadena because of the great service I get from great professionals ..

Max Darnell

Apr 16, 2016

Egan Kwan was top notch in every respect. Even went to get my car when the valet wasn't available.

Our Audi

Apr 16, 2016

My son's car needed service and he couldn't be without a car for a couple of days as he needed it for school. Egan Kwan at Audi was awesome, he gave us an appointment as soon as we called him and made sure the service was completed by noon the next day. He called and kept us posted with what work the car needed and what work had been completed. He made sure the car was ready for pick up and everything promised was changed and done in time! Thanks Egan!!

Trozostudio

Apr 16, 2016

Egan at Audi Rusnak Pasadena was great. The service was clear and quick. I had a shuttle service back home and had my car returned within hours.Thank you

tazcat47

Apr 12, 2016

Be sure to call dealer rather than go to online chat. Friendlier service and nice facilities. Henry was very helpful as I am new to the Audi family.

Alfred

Apr 11, 2016

the customer service is good and they get you and out and keep you updated with the progress of the repairs. Good experience overall.

Audi A# Cab

Apr 11, 2016

From an iPhone photo I sent to my sales person Michael, he and Vince took a quick look and immediately set-up a service appointment and loaner vehicle for me to use while the issue was being diagnosed.

Audi5

Apr 11, 2016

Rusnak Pasadena Audi has a great service department. Vince is terrific to work with - friendly and professional - first class. Appointments are easy to schedule and he makes sure I have a ride option when I drop off.

Adam amer

Apr 8, 2016

Johnny the service advisor was amazing and professional... Thanks a lot for the great customer service

Audilover

Apr 8, 2016

I have been with Rusnak since my first A4 in 1996. I am now on my 4th A4. Current service levels are outstanding, particularly from my longstanding Service Advisor, Vince Stamegna, whom I trust completely and who is always there for me. He acknowledges me as a person as well as a customer, and represents the best in service and caring. I am always grateful for the help he provides.

Easy E

Apr 8, 2016

Johnny Borja was exceptional as usual. He was able to get car ready, take care of service and everything handled as promised and on time and at same estimate. Johnny Borja makes the service department shine without Johnny I could have gone to Audi Valencia one mile from my home or Audi Van Nuys closer to me but I drove by three Audi dealerships to take my Audi to Johnny for his remarkable service! Everything was perfect except the check out lady was rude.

Paul S

Apr 8, 2016

Good service and timeliness. Vince was friendly and courteous. Flexible with my pick-up time for my vehicle. Only feedback would be for the service rep to be more aware of service specials the dealership is currently offering. Vince quoted me a price for a repair, and only by accident did I find a service coupon for this same repair on your website. I brought it to Vince's attention and he made the adjustment, however it would have been nice for him to proactively bring this to my attention rather than the execption because I found it was a special.

Gohar Matevosian

Apr 7, 2016

I had my car serviced and repaired. I am so happy with the service it was done very fast.Vince helped me and he answered to all my questions. They are always ready to help, that what I like about this dealership.

Parker

Apr 7, 2016

Friendly, professional and prompt service. Would recommend their services highly.

mstrpaddler

Apr 7, 2016

The wifey and I recently purchased our first Audi; a new 2016 Q5 from Rusnak Pasadena. Our Sales Professional, Hector Marin made the whole experience simple and low-stress. He outlined our lease options, trade-in values (we sacrificed our BMW X5) and had provided clear communication through out the entire process. Kevin, his Finance Manager was also wonderful to work with as he addressed our concerns with maintaining this vehicle through the lease term. Clearly, Rusnak Pasadena is our preferred partner for our automotive needs. If you're considering making a new car (or pre-owned) automotive purchase, ensure Rusnak Pasadena is one of your stops. Go see Hector and Kevin and tell'em we said "hi"!

wanda franklin

Apr 7, 2016

Johnny Borja is friendly and provides excellent customer service. He takes a personal interest in my satisfaction. Johnny personally drove me in my car to demonstrate the proper way to use my brakes.

LeroyJones

Apr 6, 2016

Johnny Borja provided excellent customer service. He provided a loaner vehicle for me to use while my car was being serviced. I'd definitely recommend to friends and family.

Robin from Upland

Apr 6, 2016

Johnny Borja and the other employees at Rusnak Audi are the most professional, courteous, expedient group I have ever dealt with. I pass by two other Audi dealerships closer to my home and drive to Rusnak because of the great customer service given there every time I need to visit. They make you feel so very important. They respect your time, your finances and your work schedule. I would highly recommend Johnny and his group there at Rusnak.

pjbloom69

Mar 31, 2016

Larry Gootkin made it easy and I came away feeling I made a fair deal. The finance department was great too! Would definitely come back!

Yvette Lamprecht

Mar 30, 2016

Great service - timely and friendly service by Henry and the staff

jim dorsey

Mar 30, 2016

Henry Perez and all the ppl that I come in contact with every time I am in for service are incredibly kind, professional easygoing.Jim Dorsey

Mramos

Mar 30, 2016

Friendly courteous and personal service. I tried going to Keyes van nuys with my previous Audi, but didn't care for their service at all.

wendyA4

Mar 26, 2016

As always, Henry Perez is the best service in-take person you have; friendly, thorough, and very helpful. My A4 has been using oil at an alarming rate. Apparently there is under warranty and Henry walked me through the procedure - adjustment and replacement of some parts now, then a return when the car needs oil next time. I must say, I'm disappointed that the car has this problem and that I wasn't contacted by Audi concerning the problem.

Helmut

Mar 25, 2016

Great reception and taking care of our service needs. Corteous and on time. Went out of his way to organize and went through each item on the service list.

Audi Fan

Mar 24, 2016

Friendly, fast, and very thorough annual service check for my Audi. They even washed my car at the end! Highly recommend. Ask for Henry Perez; he's the best.

Notracecar24

Mar 22, 2016

Johnny Borja will go above and beyond to satisfy my needs as a owner! I have and Audi A3 and it's not the greatest Audi, but I've been taken care of in a timely manner only expected of the best in this!

MeriB

Mar 19, 2016

I just had my 5,000 mile service on my new Q3. Egan was very friendly and helpful. I got a loaner car very quickly and the service was completed in a timely manner.

Atef

Mar 18, 2016

This is the first time I have had my car serviced here, and the experience has exceeded my expectations. Henry Perez in particular was professional, courteous, and friendly. I'm glad to be an Audi convert! Atef

Marc Helwig

Mar 18, 2016

Arbi did a fantastic job guiding us through the process on the day and he was extremely courteous and efficient throughout. The same for Len Rosenberg who I have been buying cars from for close to a decade now and who is a genuine class act. Patient, insightful and always a gentleman. Couldn't recommend this team any higher.

Audi9990909

Mar 17, 2016

Great facility, a lot of inventory, friendly sales staff. Process was easy, and went smoothly and quickly. One of the best Audi dealerships I have visited. Alex Sirani and the manager at the time were very professional and friendly, and worked with me to get a great deal on the exact car I wanted.

Pcd18793

Mar 16, 2016

My service consultant was professional and courteous, but it took the whole day to service my car even though I made an appointment in advance. At the end of the day, they could not find any thing wrong with my car. When my service was completed, it took 15 minutes to get my car from the garage. Not the overall experience I was accustomed to.

LeAnn

Mar 14, 2016

Quick and easy. Loved just getting an Audi loaner and not having to use enterprise. This made it much more convenient and I loved that tester I drove.

Allen

Mar 11, 2016

Excellent customer service. A pleasure doing business with.

Scott

Mar 10, 2016

I could not be happier with the sales experience with Rusnak. Larry was easy to speak with, fair and very knowledgeable about the product line. We will be back.

Monica White

Mar 9, 2016

My first (5000 mile) check up was uneventful. The only thing that I thought was odd was that when I picked up my car, the guy never said anything to me about it. Was everything OK? I asked the receptionist, who said it must have been.

Nicole Tan

Mar 9, 2016

Egan my service specialist was very friendly and accommodating. He was very prompt in keeping me updated with the status of my vehicle and due to some technology update issue he even took care of me and got me a rental vehicle after waiting for an hour longer than the time that he had initially quoted me.

Audi#4

Mar 8, 2016

It's such an ease to have my car serviced at Rusnak Pasadena Audi. Johnny is great and handled every detail, and my car was ready and washed on time as promised. I have an Audi dealership in my area, but I continue to have my car serviced at Rusnak Pasadena Audi because of their great service!

jamesibew477

Mar 8, 2016

always a great experience at Rusnik Pasadena..everyone is friendly, helpful and service is timely. I was given a loaner car and then called when my vehicle was ready for pick up.

mn30

Mar 8, 2016

Great Service! Schedule 5K service online. Very easy to use. They will get you in and out quickly. Will come back again for my 15K service.

Pasadena Jay

Mar 8, 2016

We made an appointment to bring the Q7 in for regular service. At the same time, we wanted the service person to investigate a rattle that had reoccurred after a prior fix about eight months ago. The service advisor, Egan, was very friendly and took care of everything. The car was serviced, the rattle is gone and the best part of all was that there was no charge.

Mrbigtanker

Mar 2, 2016

All was good but one thing at that was I was under the impression that there was at least 2 keys that came with the car I purchased. For almost 60,000.00 I kind of thought that was a no brained. Ray

tvjohnso

Mar 1, 2016

Scheduled for 15K service on my Audi. I had a meeting to get to the same morning and the service team got the car back to me with everything done in record time.

Roger Scherrer

Feb 26, 2016

Excellent experience. would recommend to a friend for sure.

Hilda2421

Feb 26, 2016

I was floored his fast and thorough my whole lease experience went , Arbi covered everything accurately and easily for me to understand . Overall great service from Arbi

Jessica

Feb 26, 2016

I had a wonderful time at Rusnak! Would definitely go back! All of the salesmen were friendly and did everything they could for me to get me the best deal possible.

Gary

Feb 25, 2016

Johnny in the service department was very helpful.

Arpi

Feb 25, 2016

I received great customer service from Arbi. He was very professional. He explained every details of my new car and answered all my questions. Thank you Arbi.

Li2016

Feb 24, 2016

Ivan is very easy to work with. He is all about transparent on price and providing great service. This made car purchasing a painless experience!

AUDI2016

Feb 23, 2016

Johnny Borja is extremely acomodating and eager to help. I bought five different Audi's in less than five years. I never had an issue Audi did not resolve. Over all, I can rate Audi of Pasadena with five stars plus.

ClaraI49

Feb 23, 2016

My husband and I came to Rusnak a couple of days ago because our lease on our old Audi was about to be over. From the moment we walked in, Danny Ranft treated us in the most professional and friendly way. He made the whole car buying process seem so effortlessly. He also took good care of our old car, because it had some dings and scratches. If you want truly exceptional service, and not a pushy sales person, go see Danny ( he is the lease specialist ).

Audirs5

Feb 22, 2016

Excellent services. Better than I expected. I got my car back on time and my car is very clean. The service is much better than last time.

David

Feb 18, 2016

Service was fast and well done. Johnny updated me through the repair/service project and carefully went through everything that was done at time of pickup;

Audi747gal

Feb 17, 2016

I scheduled my appointment on a Saturday morning and was nicely greeted by the valet. Vincent and the entire Audi team was a pleasure to deal with. The experience was fast and professional. Always happy to have my car serviced as Rusnak Audi because the staff really takes care of you and makes you feel important.

dr.et

Feb 17, 2016

Johnny Borja makes this experience so easy. Even though I have the Audi A3 Diesel and am very angry with Audi right now, I was able to put that aside due to Johnny's charm and expertise. On my first service on this car I was out within two hours. This is so important for a busy working woman.

Andy H

Feb 16, 2016

I was able to make a service appointment the week of and dropped my car off sat morning. At drop off, was promptly greeted and assisted. Car was ready and cleaned at the promised time.

Tjwood

Feb 16, 2016

Took my new Q3 in for its first service.Scheduling the appointment was quick and easy. Showed up in the morning and they set me up in a loaner and I was on my way to work in less than 10 minutes. When I returned the car was ready and waiting with all work delineated on the paperwork and verbally explained.Egan was a pleasure to deal with. Happy to get service at Rusnak Audi

Busy Mom

Feb 14, 2016

Johnny Borja is my service advisor. He really cares about his clients and sees that their needs are met. He is friendly and efficient, and never lets me down.

BTH

Feb 13, 2016

Henry Perez, our assigned service manager, is fabulous. He knows us by name and knows our cars. It is a pleasure to deal with him. Our car was well serviced and ready when he said it would be. It would be hard to ask for a better experience.

TaxMan

Feb 13, 2016

Purchased an Audi A6 from pacific Audi which after 8 days was leaking coolant and had a cracked water tank. I called Rusnak Audi and was taken care from the moment I opened my door to discovering the my recently purchased car (not from Rusnak) needed maintenance much can sooner than expected to providing me a rental within an hour after that. Egan and his coworkers were great and made the process effortless.

Osvaldo

Feb 11, 2016

The service advisor Johhny Borjas is great. He knows what he is talking about, listens to your concerns and I feel taken care of. I ask for the same mechanic, Danny Rivas, to work on my car and I am accommodated without any problems.I am very happy taking my car for service at Rusnak and feel like I am visiting friends.

Vinsal01

Feb 9, 2016

Came in for a minor service repair. Asked how long it would take and they said 30 minutes. As if on que, 30 minutes later my car was being pulled out of the shop. A couple of signatures and I was gone. Great, friendly service.

sofia

Feb 4, 2016

I bought a new audi on January 30th and absolutely love it! We received excellent service, sales people were friendly and the buying process was smooth and fast!

stinaAudi

Feb 4, 2016

Great service! Henry is exceptional and accommodating. He informs me of what I need to have done and goes over every detail completely. He has earned my trust over the past 7 years.

Dave Curry

Feb 2, 2016

Had a great experience at Ruznak Audi...Lalit our salesman made us feel at home and answered every question we had....would definitely come back for our next Audi

Lonnie Teper

Jan 31, 2016

Vince does an great job...honest, reliable, patient. Thumbs up,

Audi Lover

Jan 30, 2016

Great friendly place. Very clean and have a nice waiting area. I plan on buying my second Audi this summer. They make the buying experience very easy

DannyTlo

Jan 27, 2016

I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he even called AUDI USA to get approval on an item right after my warranty ran out 10 days before the problem came up.Vince is the Man...Danny

Nickscott

Jan 27, 2016

Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a great experience.

rub

Jan 23, 2016

THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE ALREADY.LATER HE CALLED AND MAID SOME RECOMMENDATIONS. THAT CAR WAS GOING TO BE READYIN ONE HOUR.

AudiDan

Jan 17, 2016

I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every service I've had since I purchased my CPO Audi Q5 two years ago. And while I deal with Vince directly, other service advisors are standing by to offer assistance too.It might be possible to save a little money at an independent shop, but I'm not sure the value translates. I have a confidence that the Rusnak team understands Audis, and will be attentive to issues that arise, and can also anticipate problems too. Prior to owning my Audi, I would venture to independents. Not anymore. The service is smart, they go the extra mile in every possible way, I trust their work, and they always deliver on time. Finally, it's nice to know that the Service Advisor truly understands how these cars work. Vince not only answers questions, but he makes sure that I understand what is being done and why. The dealership is picky about its employees, and I'm picky about who works on my car. Sincerely,Happy Customer

Car123

Jan 17, 2016

All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process personally. We definitely recommend Rusnak Audi service!

Happy Audi Owner

Jan 16, 2016

I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in the afternoon. Johnny assured me that the car would be ready and he delivered. All of the staff were very helpful and courteous.

Rick

Jan 16, 2016

Johnny is simply the best! His attention to detail and customer service is top tier.His communication is prompt...always!I have been a Rusnak Audi customer for 16 years

Vincent Tropea

Jan 16, 2016

Our experience here was unbelievable from beginning to end. Jared provided us with great customer service. He made us feel like valued customers and went over and beyond the call of duty. As a result of his diligence, we ended up purchasing a car that we are thrilled with. So happy with our experience here and highly recommend Audi as a brand as well as this dealership for customer service.

carlo

Jan 15, 2016

Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak, in my 3 years of being a customer, excels. I have one service specialist I work with, (Vince S.) and when I have needed a loaner, Paul has assisted me. Both of these Rusnak representatives are excellent customer advocates, making sure everything is taken care of as well as being prompt and concerned. I would recommend to anyone looking for Audi service to visit Rusnak. They provide no-cost loaners, all very nice vehicles. They schedule appointments so you don't have to wait, which I never have had to. And if you just prefer a ride, they have door to door service. Overall a very good experience.

Cayuga1

Jan 9, 2016

We just purchased and leased two cars from Rusnak / Pasadena Audi, and feel we made the correct choices. The service was top notch and we felt like we were part of a family.

audifan

Jan 8, 2016

Salesperson George is what makes the world of difference for me to return to Rusnak. I know him personally but he treats all customers to the best purchasing experience you can ever have. Plus service is above all expectations. I have to recommend Vince for stopping at nothing to answer all your needs.

Arlen Khachatourians

Jan 7, 2016

Vince is absolutely phenomenal. I sincerely trust him and can't imagine ever going by anyone else.

JP

Jan 7, 2016

Terrific buying experience! Great staff! Very knowledgeable sales staff. I would recommend Rusnak Pasadena Audi.

A4 Fan

Jan 7, 2016

I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas vapor filter. They not only fixed than but gave the car a once over and toped off fluids, even though it had been less than 5K miles since the last service. No charge to me (I have the pre-paid svc plan along with my lease). Got a ride to work too.

Old guy from Pasadena

Jan 6, 2016

Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they still had me at the old time.Arrived early...no one welcomed me outside nor made it easy for me to park...then, I had to wait for a service person assigned to me...who I'd never met nor knew about.Waited in nice, clean, lighted room with adequate coffee and a few remaining "normal" muffins.Car was ready on time and the departure/paperwork handled nicely.Just felt it wasn't a true Audi experience...other dealerships in other parts of the country more "in tune" with the Audi brand.Also, on 2-3 different occasions staff spoke Spanish to each other in front of me...seemed rude.

Arnie

Dec 30, 2015

Excellent customer care and good service.Jonny did a great job for me.

73swbGT

Dec 30, 2015

I had an overall pleasant experience typically what you would expect at a dealership. The only issue is I wish they would cut the wait time to do paperwork. Christian was very straightforward and easy to deal with.

JBlPAK

Dec 28, 2015

I was looking for a car for our daughter. We have Q7 already and she wanted to get an SUV as well. Her current lease expired end of December. When we came to the dealership, we were greeted by the receptionist who introduced us to Danny Ranft. He is a very friendly and professional individual. He gave us a great deal on the Q3 for my daughter which she loves by the way. I am not a fan of the typical car buying experience, but Danny made our transaction as smooth as possible. 5 stars all the way!!

Trudy A.

Dec 26, 2015

Arbi was very professional and patient. It was a no- nonsense deal, which I liked.

RDK

Dec 23, 2015

Dealer consultant Johnny is very good, main reason I keep on going back to dealer for repairs after warranty is over.Pricing is a bit high.So far repairs have been OK. Sometimes they offer extra repairs that are difficult to determine if needed.

goaudi

Dec 22, 2015

Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be able to help me. It seemed like an understaffing problem. Second, my wife mentioned to two people that there was a broken part on the driver's side visor that needed to be fixed. It wasn't fixed and no one followed up on the problem. It needs to be fixed.

jmorrill36

Dec 22, 2015

Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every experience with Johny has exceeded all expectations a customer could reasonably define as normal or expected.

Laitre

Dec 20, 2015

It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love....I went to the one in BH a few months ago and hated my experience. I drive up to Pasadena simply because the service is what you expect it to be as a client paying premium dollars for a premium car. Love it, that simple! Happy Holiday to you all.

Igmta

Dec 19, 2015

Excellent follow up and service. Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with tge dealership in the future.

Jeffrey Wang

Dec 18, 2015

Sales experience was great. Negotiation process is typical like all other car dealers.

Christine Bolle-Kim

Dec 16, 2015

Mr. Johnny Borja is a wonderful asset to the Rusnak team! A warm, friendly, and very customer-service oriented employee, he makes the potentially frustrating and annoying necessity of car service and repair as smooth and stress-free as humanly possible. Thank you, Johnny!Sincerely,Christine Bolle-Kim

Goodtimes

Dec 16, 2015

Daniel Allen did a great job finding me the right car and Jamshid Nejad was a pleasure to work with on the finances. Overall great experience and would definitely return next time I need a car.

jakopyan

Dec 16, 2015

I can never write enough good things about Johnny Borja. Rusnak as a whole is probably one of the only dealer groups that understand the individual needs of each brand they carry. Every visit has been a great experience and the experience gets even better when you sit with Johnny Borja. What a delightful and kind human being. He leaves such an impression that no matter where you are, you still go back to him. As far as the service itself and the dealership, outstanding. I have never had any issues or concerns with Rusnak. Your reputation for having the highest standards in the industry is well deserved. Thank you again for your continued dedication to customer service.

Garyusc

Dec 14, 2015

It was a pleasure working with Vince. He's an extraordinary service provider and a great ambassador for the Audi brand and the Rusnak dealership

micknemo

Dec 13, 2015

For the past 5 years we have taken all our Audi vehicles to Pasadena Rusnak Audi. Vince is highly knowledgeable of all Audi models, friendly and courteous, 'nuff said !

Howard Newman

Dec 12, 2015

Did not get a call back in a timely fashion when service completed.

Bsor

Dec 10, 2015

From my first visit which led to the purchase of an A6 to my most recent visit for service. I have been impressed with the professional and personal touch of service. The sales process was as good as I could have expected including the paperwork and discussion of extended warranty, etc. Follow up has been excellent and everything has been delivered as promised. The sales rep I dealt with, David Carter, was very helpful in all aspects of the purchase. My recent service visit was a very good experience in all aspects. Numerous individuals in the service area stopped to ask me if there was anything they could do as I waited for my car. Egan, my service rep, thoroughly explained everything to me.

Rafiq

Dec 8, 2015

This dealer is exceptional. They offer a complete service package for owning and maintaining your audi. I highly recommend them. My vehicle run smoothly and I am very satisfied. They do not however answer their phones promptly as you would expect.

MDymek

Dec 6, 2015

We've been taking our Audi's to Johnny Borja at Rusnak Audi Service (Pasadena) for more than a decade, and have driven away extremely satisfied each and every time. We recently relocated to Scottsdale AZ and just brought our Audi A8L back to Pasadena /Johnny Borja for service/maintenance.

Lesley Yvonne Hunter

Dec 5, 2015

Process was seamless and Johnnie informed me (Lesley) and my fiance Vincent on best options in regards to the repair costs vs. Audi care packages. He was very upbeat, friendly and dynamic as well.Will come back!

gus4273

Dec 5, 2015

Everything was explained before and after the service. . Great job by chris Fernandez on my car.. will definitely come back and have Chris work on my car

Kennedy

Dec 5, 2015

Not pushy, let us test drive several options. Quickly received answers to any questions. Once we made a decision the process was quick and easy.

Shushan

Dec 5, 2015

I went to the Rusnak Audi dealership and had the best experience. The workers were all very fast and helpful, shoutout to Ricardo Torres!!! I definitely recommend everyone to him, so patient and gave great advice. -Shushan

Samantha Lyman

Dec 4, 2015

This was my 3rd experience leasing an A4 from Rusnak and I had an extremely pleasant experience working with Kyriakos "Koni" Koniotis. He is a true professional, courteous and made the process of choosing the right model easy, enjoyable and quite fun. Leasing and/or buying a car can be a stressful experience, however Koni instantly put me at ease. He answered every question accurately, provided extensive information, and his polite and genuine approach to working out a great deal was a wonderful surprise. I would rate over 5 stars if it were possible! And, I plan to refer my friends and family members to Rusnak, specifically to work with Koni, as my experience was so positive.Also, Barbie in the Leasing Office was an absolute delight to work with (I don't have her full name). But she also contributed to the great experience. Thank you, once again, to the Rusnak team!Samantha Lyman

Pw86

Dec 4, 2015

Excellent service from Vince who turned the car round in record time - very happy , but slightly irritated by the 25 word minimum ! I'm taking my time and feel my comments should suffice

SteveFanning

Dec 3, 2015

Arbi Josephian made our new car buying experience enjoyable! He made us feel like we were important and he should be commended. His professionalism and knowledge was stellar! Fantastic job and keep up the wonderful attitude!I also met Bill McGrath briefly in parts and he also was pleasant and informative! Kevin Khourjian in finance walk me through everything and explained my options and I added a nice package to cover all my extras! Great job to the whole team at Rusnak Audi Pasadena!

Hi-doggie

Dec 1, 2015

Audi specialists Larry was very polite, well mannered, and knowledgeable. Was greeted by GM Chris after conversation with him over the phone, very willing to work with me. I think I got a very reasonable deal. Will definitely recommended friends and family to Rusnak Audi.

Q9 lover

Dec 1, 2015

Gilberto was very cool to work with. He made it simple to make the deal. I would recommend him to others. Audi was the right choice for us

MikeLC

Nov 30, 2015

Pleasant experience, but still took longer than I would have hoped. We received a good price on our trade-in and the new car in the end, but took awhile to get there.

Mike789

Nov 27, 2015

I recently turned in my lease on an A6 and replaced it with a Q5. The transaction was smoothly, quickly and expertly handled by Danny at Rusnak Audi.

nateguy

Nov 26, 2015

Service was about to close but Johnny Borja said there was no problem and he would make sure that my car would be ready in time.

xx Simin

Nov 26, 2015

As with my previous purchase this lease was handled beautifully. Daniel was extremely attentive to my time issues and my being familiar with the model.

renirose

Nov 24, 2015

Over the past 15 years it has always a pleasure doing business with Johnny. Just met this week and enjoyed working with him as well!

TING

Nov 24, 2015

I began having my cars serviced at Rusnak Pasadena for almost 20 years ago,when living in the San Gabriel Valley. Superior service and attention to every detail on all of my cars.I live in mid city now,and still drive my Audi to Rusnak.I would not take it anywhere else. Mr Johnny Borja is the epitome of professionalism,service and always a pleasurable experience.Along with the excellent team of Audi technicians working on my car,Mr Borja is the reason I go to Rusnak.

JRJ

Nov 20, 2015

Satisfied customer. Interaction and service result was as expected. Loaner car was provided at no cost. Dealer is professional and aware of customer needs.

Happy Buyer

Nov 19, 2015

It was a pleasure to buy my second Q5 at Rusnak Audi!

uettwilleratme.com

Nov 18, 2015

Johnny was awesome as usual as well as everyone I came into contact with. Perfect! Could have not been better from every perspective. Until next time.

jesse lacayo

Nov 13, 2015

Tez was the most honest salesman i ever met.I have bought over 10 cars and own 4 currently. I am buying my next 2 cars with Tez in the near future.

dberkus

Nov 12, 2015

Rusnak was able to solve my minor issue quickly as I waited, avoiding rental car or shuttle issues. They made time for me and constantly informed me of progress.

ThereIsOnlyTheAllroad

Nov 12, 2015

Had a great service experience. Vince was excellent and made sure every question was answered and every concern addressed. My best service experience yet at his dealership.

Pie

Nov 8, 2015

It's absolutely a great experience with Audi Rusnak! I'm there for my first maintenance service, and my advisor Egen did a great job in taking care of the car. He is very patient and explained every bit of details of their work. It's absolutely a great dealer and I would give Egen a thumb up for this experience.

Dan Bise

Nov 5, 2015

Bought a 2014 Cayman 10/2015 and thoroughly enjoyed the process. They worked with me on my trade and got everything done in a matter of a few hours. Excellent.

JCS10

Nov 5, 2015

There's no one better than Johnny Borja at Rusnak Pasadena. This is my fifth Audi, and I'll keep coming back.Can't recommend them highly enough

Jay Martin

Nov 4, 2015

Service was great. Everyone was helpful. My car was ready when they said it would be. All good, as usual.

dh

Nov 4, 2015

I took my car in because of an oil change alert on my dashboard. It came on earlier than expected. Johnny was helpful, kind, understanding and professional. I would recommend this dealership to friends.

John

Nov 1, 2015

My Service Rep is GREAT! He took care of my needs from start to finish!

phong nguyen

Oct 30, 2015

rep johnny was super helpful and friendly. my greatest experience with all of rusnak so far thanks to johnny!

SV Herman

Oct 30, 2015

Such a smooth process! Make my appointment, drop off my car, get a loaner from the dealership, my car is repaired promptly, and I'm a happy customer!

SQ5

Oct 29, 2015

Henry went out of his way to accommodate my requests and to service the car on very short notice. He addressed all of my concerns in a very timely manner

Anonymous

Oct 28, 2015

Upon arrival you are greeted by a friendly staff. Nice waiting area and the coffee machine is wonderful.

Chiedu

Oct 28, 2015

Service was great. Johnny was friendly and willing to help on all aspect

AndyT

Oct 26, 2015

Leased an Audi A5 convertible from here with the help of Omega Chambers. Super lovely guy to work with and got us in the car we have been wanting for a long time. He was very knowledgable and willing to help every step of the way.Service dept have been fab since we've had the car as well. Good job!

rob

Oct 23, 2015

no surprises. great service. very clean and don't have to wait.I like that the staff is still the same after so many years.

Karl Swaidan

Oct 22, 2015

Excellent service. Timely, professional and efficient.

Artgirlofvenice

Oct 22, 2015

Highly recommend Rusnak/Pasadena Audi. Truly appreciate all the help and excellent service from Claudia, Eric, Ivan, and Omega. Top notch service & selection. Top notch team!

Mjhorton

Oct 22, 2015

As usual Johnny Borja is always the best. He is always attentive, thouroughnand always follows through. It is a pleasure to take my car for servicing.

alxb4

Oct 21, 2015

Vincent Stamegna was a pleasure to work withI will be coming back because on his professionalism.Everything was handled like he said and very punctual

Shant

Oct 21, 2015

Danny made everything so easy. Every aspect of this deal was covered by him in an extremely professional manner. This is why I come back to Rusnak over and over. Great service.

Lxsteinberg

Oct 20, 2015

Amazingly attentive and friendly and fast. I will drive all the way to Pasadena for service from Studio city. Jonny was great and made it very easy and accommodating by getting me a loaner car asap

Harma

Oct 18, 2015

Henry my service advisor is the best at Rusnak Audi, very understanding and is very curtious.

mcianciulli20

Oct 16, 2015

He is always very helpful and pleasant to speak with. I believe he is very good at his job and recommends only what he feels is necessary (i.e. does not push me to replace part merely to make money).

Emil

Oct 10, 2015

Johnny Borja is always taking care of me. Thank you.

Fred

Oct 10, 2015

Ok, for a dealer experience! The people are friendly and nice.

irishgal

Oct 2, 2015

Asked and received a review of the services performed for 5K. Our family currently owns 3 varieties of Audi vehicles all purchased and services at Rusnak: '07 A4 2.0 wagon, '14 S5 coupe and '15 Q5. Requested a specific past service record of A4 and received it in a timely fashion.

qtesq

Oct 2, 2015

Henry Perez from the service dept was so professional and helpful. Excellent service!Work performed was well done. Car returned promptly and immaculate.Rusnak always comes through!.

D Dirks

Oct 1, 2015

Top Notch Service Department! Every Rusnak employee we have spoken with is outstanding...from their sales department to the service department. We are very impressed with the outstanding service we received recently when we brought our Audi in for scheduled maintenance. Extremely helpful and courteous!

thebeers

Sep 30, 2015

What can I say Christian makes every transaction completely smooth. That's why we are on Audi #4! I can wait to see what is in store for me on Audi #5!

Abbym

Sep 27, 2015

New Audi owner with high expectations coming from Ruznak Jaguar experience. Very impressed with customer service, Johnny was very helpful and knowledgable! Ruznak is always the right choice for excellent service in luxury vehicles. Christopher was very knowledgable about Audi! He worked with me on price and was very accommodating! Easiest car purchase!

Dan Gulley

Sep 21, 2015

The team at Rusnak was fantastic. The overall energy, attitude and communication of the employees was excellent. The best car buying experience I have ever had.

Lorraine Morales

Sep 21, 2015

Henry Perez has been my service rep from 2000, I have always been treated with the utmost courtesy and respect and I would recommend him to anyone wanting great customer service at Rusnak. Henry is the epitome of customer service and he is definitely an asset to the Rusnak Audi. It is always a pleasure to see him.

Trialhound

Sep 17, 2015

I was greeted promptly for my appointment. I was provided with a similar car for the period of service. A buzzing sound I had noticed was researched, then solved, with my being able to return the loaned car next day for my car. I was again greeted promptly and the return done expeditiously. All in all, professional in every regard.

californiakid

Sep 16, 2015

Rusnak Audi got me in and out very quickly and did exactly what they said they would do. No complaints. However, while the loaner car was convenient and I am grateful it being offered, my experience with car provided by Enterprise Rent a Car was not good. The car had an ignition switch that would not easily turn over (cost me a lost of time and stress). Also a cracked windshield.

dr.et

Sep 13, 2015

Johnny Boria was fantastic!My only criticism of the maintenance is that when they gave me my car I drove to work and the engine hood was open. I had to drive back to the dealership as I couldn't find the defining icon in my book. Quite an inconvenience.

Tom

Sep 12, 2015

My Audi S5 was due for its regular service interval and I wanted to have it detailed. My service adviser was able to discount the detailing and, even with this additional 5 hour job to do, was still able to get the car back to me in time to make my afternoon appointment. Excellent work. Thanks

Lattequeen

Sep 11, 2015

Very professional..makes it a pleasure to get your car serviced,McCarthy was done on time, I received a longer vehicle, and any questions I had were answered.

shan

Sep 9, 2015

The service was excellent. I took my car in to be service and to get a complete auto death. The service was excellent. I had my car completed with a very reasonable period of time. I would use Audi service again in the future.

Tsi11912

Sep 7, 2015

Henry was nice and friendly he told me about the water pump recall, but since Audi never emailed me about the recall I had it fixed before I went to Audi.

mrwright

Sep 5, 2015

Great experience all around. Christopher was very accommodating and made getting our new car very easy and hassle-free. I highly recommend this dealership. In fact, it's our second time using them.

Alan Haight

Sep 2, 2015

My primary regular contact with this dealer is through Johnny Borja in the service department. Johnny is a great service advisor and provides excellent customer service.

SonaMin

Aug 31, 2015

Great experience at this dealership. Christian was attentive and made sure all my needs were met. I would definitely recommend him to anyone that is looking for someone amazing.

Jon Dudley

Aug 22, 2015

Vince is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

errol v.

Aug 20, 2015

Johnny Bora in service at RUSNAK AUDI is exceptional and truly cares about his customers. He always has reserved a nice Audi rental and makes sure the car is returned when promised. Plus my Audi is cleaned and ready to go. I pass by three (3) Audi dealerships to get to see Johnny at Rusnak...including Audi Valencia, just 2 blocks from my residence. They are the best service and worth the drive!

Marie Zondler

Aug 20, 2015

Henry my service advisor has always been polite, knowledgeable and listens to the customer. Henry would get five stars from meOne small item wasn't taken care off, and I guess the mechanic on the job didn't check , when one backs up and brakes it makes a squeaking noise, but only when one backs up. It is a real pain to go back again, but guess I need to go and talk to Henry, who is always very professional and follows up .

Theresa D

Aug 18, 2015

I always call Johnny to make an appointment, and he always makes me feel like I am his only customer. He is a warm, really lovely family man.And, I am very glad you have your own loaners now; when I had to go through Enterprise the cars were usually pretty awful, and reflected poorly on the Rusnak experience.

danora

Aug 17, 2015

Started our appointment with a phone call. The receptionist was very helpful, and willing to accommodate. As always, when we got to Johnny the next day, he took over, and made sure everything was taken care of!!! Including our loaner car. He called us to give us updates and finally made sure we made it in time to pick up our car. JOHNNY BORJA IS THE BEST!!

Drenchel

Aug 17, 2015

All good with oil service. Staff is wonderful loaners available and all around good service. Will definitely take my vehicle back here. Johnny be good thanks for the great service and honoring my discount!

Bob

Aug 16, 2015

I am very pleased with the service both my car and I receive when we visit Rusnak Audi. The staff is professional, courteous, and thorough. Thank you for a great experience!

Happyguy

Aug 13, 2015

While fueling my Q7, the gas filler door would not open. With a tug and a little push, the filler door came off and I was able to see that the electric filler door lock was in the locked position. Another tug and push and the interior door was opened and I was able to fill the gas tank. I called Rusnak, talked to Monica, and explained my problem. She told me to come in and see Henry in the service department. I was there in 15 minutes. Henry had the paperwork ready and with a couple of signatures, my car was off to be checked and repaired. In just over an hour, Henry returned my key and presented me with a fixed and very clean car. Everything was covered under warranty. This was the first time I have used the service department at Rusnak. Based on the filler door problem and how quick it was handled, I will take my car there for normal service. Great job Monica, Henry, and Rusnak!P.S. When I brought the Q7 in April, Christopher Sy made the buying of the Q7 a breeze. I have recommended Rusnak to several friends who are in the market to purchase a new vehicle.

JoeF

Aug 10, 2015

This was the easiest and best car buying experience i have ever had. Ricardo Torres was my salesman and he did a fantastic job. I purchased an Audi A3 convertible and got a great deal on the price. I love my new car and will definitely go back when I'm ready to buy another car.

JoeF

Aug 9, 2015

This was the easiest and best car buying experience i have ever had. Ricardo Torres was my salesman and he did a fantastic job. I purchased an Audi A3 convertible and got a great deal on the price. I love my new car and will definitely go back when I'm ready to buy another car.

Greg C

Aug 6, 2015

Overall rating would have been a five, but there was an issue getting my check cleared through the third party check verification vendor

Jk

Aug 6, 2015

Johnny's initial review and analysis of the initial problem together with his keen observation of a few additional issues to be addressed, was suburb - sign of a real professional; done with swift resolve and meticulous care!

Kaching5

Aug 6, 2015

It was a great experience with Henry and Gus. They always provide the best detailed service. I hope to come back to the same people

Q5driver

Aug 4, 2015

The service experience was perfect. In and out very quickly. Johnny is fantastic. They took great car of my q5 and washed it as well. I was picked up by the shuttle service within 4 hours, just as Johnny said it would be.

Audigal

Jul 30, 2015

Ed was my service consultant and provided great customer service. I called for an appointment and was able to bring my car for service that same morning. Ed and the rest of the service department make their customers feel important. I would definitely recommend this service center.

Penny

Jul 30, 2015

Treated with respect. Problem and Solution explained well.One suggestion: If people want to talk on their cell phone, have a sign for them to speak softly or go outside.

Lana Miller

Jul 28, 2015

Eduardo was very friendly and came through exactly as promised.

Lolly

Jul 26, 2015

I called on Tuesday, got an appointment and loaner for Wednesday early morning, was in and out of service drop-off quickly and got a call that my car was ready before noon for pickup.

Emik123

Jul 24, 2015

Rusnak in Pasadena is the best , I am a customer since 2004 . Vince is helpful , polite and customer oriented . Thank you Vince . My next car will be Audi again .

bigapplause

Jul 23, 2015

My wife and I were looking to trade in our Audi convertible for an allroad due to our growing family. As I looked around on autotrader, I reached out to all the local Audi dealers. Cesar Zavala from Rusnak was quick to respond and most informative. It took about 3 weeks before we were ready to pull the trigger and Cesar did a great job of keeping in touch, but not in an annoying way, just in a way that made us feel like he truly wanted our business. At the end, we were between two cars - one at Beverly Hills Audi (a lot closer to home) and one at Rusnak. Cesar bent over backwards to get us a great deal and even better service that it made it worth driving out to Pasadena. And while the transaction took longer than anticipated, due to circumstances outside Cesar's control, he did everything to make my pregnant wife, our dog Cookie and I comfortable and well attended too. It is that kind of service that has earned our business now and in the future.

LFerg

Jul 23, 2015

Love audis, # 4.Tough review on yelp one star. "Don't buy a car from Rusnak unless you like waiting for service"The sales guy David Yee was excellent. After that, service is impossible to schedule and gain a commitment for how much time it will take. "Drop your car off for 4-6 hours" is the basic answer. Don't buy the extended service because getting something done takes 10-12 calls to schedule and 2 trips and great frustration. I can't imagine doing this for the life of the car.- A second key: As a customer i spent over 5 hours getting my second key? Most people get 2 keys when you buy a nice car, or any car. I had to schedule a day to go back, wait for a really nice guy to come out and say, hey our computers are down you'll have to schedule another appointment to get your key. I asked why he didn't call me and it never occurred to him. That second trip took only 2 hours? - Schedule a detail to estimate a scratch: After a cart bumped my car I needed to have it washed and estimated. Over two weeks of calling with no answer and leaving my name and number the answer is from the receptionists "drop it off for 4-6 hours". ReallyDavid Yee, who no longer works there, is the only person to return my call.I spoke to the sales manager Chris P. and ask for a cost to return the car to Rusnak after 8 weeks and 2000 miles. Still waiting for that return call he promised

Gordon Wong

Jul 21, 2015

The dealership took the time to explain the warranty repairs made to the vehicle.

Whittiermom

Jul 18, 2015

Dealt with an Audi dealer much closer to my area before dealing with Rusnak, I feel Rusnak is worth the extra travel time due to their honestly and integrity

Sam

Jul 16, 2015

If you ever need exceptional service, ask for Ed Avetisyan! He is VERY professional, knowledgeable and helpful. Although, our son's Audi was not purchased at this location, (we took the car in for service here) I assure you when we are ready for a new car, we will certainly purchase it from Rusnak/Pasadena Audi. Thanks to Ed's excellent customer service and professionalism, they have earned our loyalty and future business for a very long time to come! THANK YOU!!!

dr rachford

Jul 11, 2015

dealership of excellence ...... the place to buy and service your audi .... great staff

Lucky 7

Jul 11, 2015

Excellent service all the way around. Very attentive, helpful, and nice loaner cars! Everything was repaired to original condition, everything checked with me before I picked it up, service was quick without a lot of waiting around. Good complementary coffee and Porto's pastries too!

parker647

Jul 11, 2015

Danny Ranft helped make my car shopping experience enjoyable with his professional, courteous, easy going & kind manners. He treated me with respect, provided a thorough background of the auto features, answered my questions, provided clarification, was very helpful and accommodating! He is a true example of a professional that understands customer service. Congratulations!

ec2015

Jul 10, 2015

Johnny Borja was particularly helpful since I was really concerned about an engine warning light. He had a great sense of humor and at the same time gave exceptional service! Vince Stamegna also remembered a previous map software issue I had and really explained what the service check found out on my 2015 A3.

marina k

Jul 9, 2015

After shopping around for cars, I finally found the perfect car at the perfect dealer all thanks to Rick Torres. He made my Audi experience was exceptional and smooth. He did everything in his nature to make sure I was satisfied with the car. He was extremely helpful and would gladly go to him for my second Audi.

Sugarcube

Jul 8, 2015

I always dread taking my car in at the end of a lease. The negotiations for a new car are usually unnecessarily painful. Ernnie Chan, Danny Ranft and Omega Chambers on the sales team at Rusnak Pasadena helped me negotiate and tie up a deal that was both fair and expeditious. I'll definitely return, and I recommend Rusnak to anyone looking for an Audi. In the Service department, Johnny Borja always exceeds expectations.

John Swallow

Jul 7, 2015

This service department has always been great to deal with and has always gone the extra mile for me!!Ask for Johnny Borja as your service representative.

John T

Jul 7, 2015

My experience with Rusnak Audi was top notch. Jared Newmeyer was very helpful and professional. He was knowledgable about the Q5s I was interested in and was able to answer all of my questions. I would definitely recommend Rusnak and Jared.

ihateliars

Jun 25, 2015

Seriously, one star is more than enough for this shop. We bought an Audi A3 these days and it turns out the manager is playing some tricks on the price we shake hands on. We agreed on the deal the first day and we did all the paperwork that day. But we didn't receive the car since it was in transpiration from Orange County. That cool, and we just hold till the next day. It was odd that the manager bring up another paperwork to me not mentioning anything but financial program was changed. I sighed the paper without deeply looking onto it because I trusted this team. However, I realized there was 1500 dollars more than the price we agreed and signed the first day. Now, the manager Eric explained that it was my problem that my income doc cannot get Audi fanantial approved. Holy xxxx, Audi fanantial? Lucky me, first time to hear of it! xxxx happens every time, but this is our recent horrible experience with this store, looks like they don't really care about small businesses. They are lack of professional of explaining things ahead. They are not patient when setting up the price. Dealers are nice and helpful, but that manager is busy of making money.Take care of signing paperwork with them, and don't waste time with Eric.

JoshM

Jun 25, 2015

I am extremely satisfied with Rusnak Audi of Pasadena. I contacted them (after hours) through the internet on a recent listing for a CPO 2014 RS5. I received an immediate response from Cesar letting me know they were closed and he would contact me the following morning. The next day I spoke to Cesar, arranged an appointment to look at the car, and arranged financing before hand. I arrived the same afternoon, took the car for a drive, fell in love, and signed the necessary paperwork. The whole process took no time at all. The bottom line is Rusnak Audi of Pasadena was professional, courteous and made the car buying experience simple and headache free. If anyone is in the market for an Audi, I urge you to contact Cesar at Rusnak.

amyk

Jun 24, 2015

This is a very delayed review for a very deserving salesman, Omega Chambers. We bought our new Audi Q5 with Omega in January. We had some very specific things we wanted in the car and he worked hard (over the Christmas / NY holiday!) to make sure we got what we wanted for the price we wanted. It was so easy and effortless to work with Omega - we truly felt he was a guy on our side. We also spoke briefly to other salespeople at Rusnak and everyone we spoke to was very knowledgable and nice. I knocked one star off for the experience we had with the finance person who we worked with on the actual contract. He didn't seem interested or show much patience when we asked questions. It wasn't to the level of the rest of the experience that we had with Omega. But again, overall, a great experience. So, thank you!

my first lemon

May 26, 2015

I bought a 2008 Audi which turned out to be a lemon. I had transmission problems and within a few months the back of the driver's seat somehow opened up, became unattached. I also purchased other cars from the showroom but I don't think I will be returning.

returning Rusnak client

May 6, 2015

We dropped by Rusnak Audi one Saturday morning to window shop for an Audi Q5. I had no intention of buying from Rusnak as I had had a negative experience with Jaguar service in 2001. I remember telling the Jaguar rep. that he had lost my business for the forcible future, and I meant it I did not buy another car from Rusnak for 14 years. However Omega Chambers single handedly won my business and once again made me a Rusnak client. How did he do this? As soon as we motioned that we were interested in Q5 he had 3 models pulled from stock, an SQ5, a TDI and a 2.0 gas model. He intelligently answered questions about the different levels of performance and features of the different cars and offered to have us test drive what he thought would fit our requirements. Long story short we purchased a fully loaded Q5 TDI. Omega got the right car to the dealer guided us though the sales process and delivered the car. Omega is a pleasure to deal with and is responsible for bringing us back to Rusnak.

Gary Vlahakis

May 2, 2015

I went into Rusnak Audi in Pasadena, CA to order a new Audi RS5.Spoke with a new salesman for a moment and said i'd call back tomorrow.Fortunately for me that salesman was out and i was handed to OMEGA CHAMBERS!!Have NEVER dealt with a more knowledgable and efficient salesman EVER!There was NO running somewhere out of sight to speak to a manager or someone else after each of my intricate questions about either the car or the process. Immediate succinct answers were all i received from Omega. Before i knew it I had EXACTLY what i wanted with the absolute LEAST amount of hassle.This is not normal in any experience i have EVER had with a car salesman.AND I won't mention how Omega was eager to spend whatever time necessary to completely program my new car.....NO SMALL FEAT!To add to my PERFECT EXPERIENCE was Keti Ludzheva in financing with whom i signed all necessary papers. ALSO COMPETENT and EFFICIENT and just a great gal, the pain (spending money) was over before i knew it. I CANNOT give a 10 STAR review here but f i could it would be done.BY FAR the best new car purchasing experience EVER!!!!!!

Gordon

May 2, 2015

Omega, made myself and my wife feel completely at ease during the initial visit to the dealership, we both appreciated the "no pressure sales" atmosphere. Omega made the buying experience a hassle free experience, it was informative, and Omega explained all the features and benefits of the Certified Pre-Owned warranty. After the sale, Omega followed up to make sure that my wife was completely comfortable with the features of her A3. I would highly recommend Rusnak Audi and Omega to my family and friends.

Rick

Apr 10, 2015

Omega's the best. Had an incredable experience test driving the 2015 SQ5 and Omega treated me with exceptional courtesy and his knowledge of the car was first rate. One of my concerns was getting my old car back home to Oxnard and he afford to drive it to my house. He helped me setup the nav system and most of the other new fangled electronics (still a learning experience).I highly recommend Omega and Rusnak Audi pasadena.

NewA6TDI

Mar 23, 2015

Omega made the entire buying process easy and enjoyable, he even drove to my house to drop off the new A6. Great service and experience.

Richard

Mar 2, 2015

Beshoy gave us great service. I researched all other SUV's and decided on the QS5. So impreseed were we with Audi and Beshoy that we also bought an A4. My other half is so happy with her new car as am I.Thanks to all at Rusnak!!!!!!!!

sbeaz

Feb 21, 2015

You be the judge...Had been trying to work a deal with these guys for a few years. (EVERYTHING you read about Omega Chambers is true. He's awesome) We called them and the salesperson (Beshoy) said that they had exactly what we wanted - black CPO (Certified Pre-Owned) A3 extremely low miles from the loaner pool. My wife hustled over to the dealership. In the 53 minutes it took for her to get down there the car had been sold. When she asked why we weren't called, he shrugged and said he had been busy. I get there and Beshoy tells us that he will make us a good deal on another car. We settle on another A3 from the loaner pool. It has features we really don't want or need. We ask about a new A3 and Beshoy informs us that he doesn't have any new A3 cars on the lot for less than 36K. He got the sales manager to begrudgingly drop the price of the CPO A3 by 1K. We are told that we will be financed through Audi Finance. We were there from 1PM past 8PM. My wife missed a meeting she'd scheduled. Less than a week later, the right rear tire splits. While Audi roadside is on the way, I contact Rusnak Audi service and our salesperson Beshoy. The service manager says there's nothing they can really do and that I probably ran over something in the road. He tells me to drive around on the spare (small temporary spare, NOT full sized spare) for a couple of days and bring the car in the following Monday, but it's extremely doubtful anything can be done. I emailed a picture of the tire to Beshoy. I drive to a tire store and purchase 2 new tires so that I can function. I had a least 100 miles a day of freeway driving that weekend and the spare was not built for that. I contacted Continental Tire and they were MORTIFIED. They asked me to simply go to any tire store that carried their product and they assured me the tire would be replaced free of charge. And they did replace the tire free of charge. This was before they even saw the picture. After I sent them the picture they were in disbelief. When I connected my mobile phone to the car, I lost features that are essential to the way I function, work and even listen to music. I called Beshoy and he told me - twice - that I needed to come in and have another tutorial. I advised him that I am a consultant for the company that makes my phone and it actually is the area of my expertise. When I called Audi customer service and some of my guys in Cupertino, they advised me that those features would not work with MMI navigation plus and Audi connect. We took the car to our detail guy and he asked us about the deep circular scratches on the hood. We were not aware how deep they were and that we would need to get the car wet sanded to get them out. Two body shops and another Audi dealership told us that there was no way the car should have been CPO in that condition. Later we got a letter from US Bank. It was informing us of a loan. Beshoy had told us to our faces that we were being financed by Audi Finance. Of course, that's our fault as we didn't check the paperwork. The person in the finance department never said anything otherwise. We have very good credit and got financed at least a full percentage than we should have. This is all within the first month of ownership. One day, the wife was talking about the car and got so angry we got up and went to Beverly Hills Audi and got EXACTLY what we were looking for BRAND NEW financed through AUDI FINANCE at a much lower rate and the first month was free with much less down and traded the car in to them. And the NEW A3 was CHEAPER than the CPO A3 from Rusnak. My iPhone works perfectly with the different MMI system in the new car and we couldn't be happier. We filed a formal complaint with Audi and never heard from Rusnak Audi. GM, salesperson (Beshoy), finance department, service all SHAMEFUL. But...YOU BE THE JUDGE.

Godfrey

Jan 20, 2015

It was nice working with Omega Chambers for my CPO Q5 shopping. Could not find the Q5 with right color and features and end up with 2013 E350 Lunar Blue in a Benz dealership. The Sales agent Omega in Rusnak was very friendly, knowledgeable, patience to explain everything in detail and great follow up. I recommend him as your Sales associate for your purchases in Rusnak Pasadena.

KC

Jan 2, 2015

If you are interested in Audi's, I highly recommend to talk directly to Omega Chambers. I worked with him late December 2014 on a new A6. He of course knows Audi products. He communicates willingly, promptly, and professionally to email price inquiries and negotiations. He is familiar with the promotions and incentives as well as financial and leasing options. When we started, he asked me questions to narrow down the specific car off the lot. There were 3 cars that were quite similar. Then he gave me a very good offer without much back and forth. He included the window sticker and nearly all the key numbers in correspondence before I headed to the showroom which is what I required. As you know when buying a car, getting all the deal details before traveling to the showroom will save a lot of time, effort, and usually side step miscommunication. This was my first Audi, and I definitely will work with Omega again on the next one.

raulc78

Dec 19, 2014

I experienced a painless and effortless sale at Rusnak. Both Michael Parrish and Omega Chambers are an amazing team and honest! I placed a call inquiring about a certain vehicle and they never pressured me or tried to sell me something over my said budget. They even gave me advice and tips wherey... I give them both a 10.

Tiffany Harris

Dec 12, 2014

I recently purchased an Audi Q7 TDI and I absolutely love it. Omega Chambers helped broker the deal and he was a class act, start to finish. He provided all the information I needed and worked tirelessly to help me find the exact vehicle I wanted (price, colors, options, etc) in a very short time frame. I highly recommend Omega Chambers at Pasadena Audi.

myaudia5

Dec 8, 2014

Bought a 2015 Audi A5 from Omega Chamber at Rusnak Audi. Had been shopping around for a couple months to decide which make and model I wanted, once decided started just go online to see the best possible price I could get. Emailed a couple dealers to see what they could offer and ended up talking with Omega the internet manager at Rusnak. He was very honest and offered the best price by far. That was the main reason I called him because I thought it was a mistake but price quoted was correct. I informed him I would go down there once I could figure how I was going to get there because I wasn't trading a vehicle in and they were over 70 miles from where I live and didn't want to go back and forth to pick up vehicle and old vehicle. He offered to drive to my home in Victorville and pick me up. I agreed, I figured he would send someone but he picked me up personally. Everything worked out great, needless to say I purchased a vehicle which I love and overall one of the best car buying experiences I every had would definitely recommend Rusnak Audi for anyone looking and ask for Omega Chamber or simply contact online. Simple and easy no pressure whatsoever.

agree

Dec 5, 2014

Just bought a 2013 Audi A4 from Omega Chambers at Rusnak Audi/Pasadena and have only good things to say about the experience. Omega spent a long time running through scenarios with me to make sure I got the best deal that was compatible with my situation. Thanks Omega, I hope to buy from you again. I should add a shout-out for Larry and Henry as well, who have always been very helpful - thanks Guys!!

airrowe

Dec 5, 2014

Omega Chambers and Rusnak Audi made my special order and purchase easy from start to finish. It was a super easy buying experience and they accommodated me wonderfully. Thanks Omega, Id buy from you again in a second.

cmwill83

Nov 14, 2014

While my 2000 Volvo was being diagnosed at Rusnak Volvo, I decided to walk to their other dealership to look at my dream car, the Porsche Panamera. That's when I spotted the 2011 Audi A3 2.0T Hatchback. It was immaculate inside and out. Within a few moments, Omega Chambers approached me, inquired about my visit and informed me the car had just been marked down. I told him I was "killing time" and wasn't in the market to buy a car unless I was led otherwise. I received a phone call about my car and needed to get back to the service center. Omega offered to drive me and brought the Audi A3 around. He asked if I wanted to drive it and I said yes. The moment I got in, it felt comfortable, as if it was already my car. After receiving the estimate for the repairs on my car, I started thinking about the idea of buying a new car. I drove back to the Rusnak Audi and with Omega in the passenger seat, I took the car on a 30 minute test drive. I was impressed with how it handled, Omega's knowledge of the vehicle and how he let me experience the car without an ounce of pressure. During this time, I had a chance to quiet myself and I made a decision to make an offer on the car. We were able to come up with a deal that I felt comfortable with and because I had so much peace about everything, I knew it was the right car at the right time. I am someone who researches and Googles everything before I make a purchase so it is a testament to my experience with Omega and his colleagues that I was able to make this decision. This was by far the best car buying experience I have ever had...smooth and effortless!!

Tom Horne

Nov 10, 2014

Bought my car 100% online from Rusnak and had the best car buying experience to date. I've never done a deal via phone,internet but it worked out great and Omega did an amazing job both for his dealership and the customer. I enjoyed working with Omega and over the course of the week we both negotiated a deal that I couldn't be happier with. I almost walked away from the deal but Omega brought me back in several times and kept me at the table. He knew how to keep the conversation going and how to keep the deal alive. Omega pushed at the right times and gave me space at the right times as well. In the end he sold me the car I wanted at the Price I had budgeted for. The care was a used SUV and when it arrived at my house at 10:30pm after we agreed to terms earlier that evening it was perfect. I've purchased several used high end cars before and this one was impeccable beyond belief. You can tell that Rusnak takes pride in all of it's cars before putting their name on it. The car was literally brand new and expertly detailed. I was equally impressed when Omega and Jose drove up 1 hour and 45 minutes to deliver me the car the night we closed the deal. Both were extremely polite, knowledgeable and helpful. This was honestly the most fun I have ever had buying a car and look forward to always coming to Rusnak 1st whenever I'm in the market! High Service - High Professionalism - Great Cars!

Tom H

Nov 4, 2014

This is the first time I have bought a car 100% over the internet and it was the absolute best car buying experience I have ever had. The internet sales person I worked with Omega, was the best car sales person to work with. He knew exactly what he was doing and made me feel confident in him every step of the way. Omega was knowledgeable, great with follow up and knew when / how to press me when needed. Omega understood my constraints and budget and worked every angle he could to help us reach the common goal. I walked away from the deal 2 x due to my budgetary needs and Omega brought me back in with creative ways to help get the deal done. In the end he got the sale and I have to say that I actually enjoyed the car buying experience. I have always heard of Rusnak's high standards of service, professionalism and quality and I felt every bit of it through the process. In the end Omega and the team drove the car to me, over an hour and a half away, at 10:30pm and we finalized the deal in my living room. When the car arrived it wasn't just another use car, it was immaculate! You can tell that before Rusnak put their plates on it and sold the car they put a ton of energy / effort into making the car as perfect as possible. I've bought used cars with under 30,000 miles several times and whether it was a BMW, Lexus or Jeep I have always been disappointed that the car wasn't even very well cleaned inside or out. My Rusnak car was SPOTLESS. Seeing how well the car was cared for really made me feel comfortable about the deal and finalized a great experience. I'd recommend Rusnak 100% to anyone and feel comfortable that not only this dealership but all the Rusnak's provide the same high level of service. Very impressed and love my new car!

Bolt

Nov 1, 2014

Both Boshoy and Michael were terrific.No pressure, very reasonable deal. Honest.Great service.I can't recommend both of them highly enough.It was the nicest buying experience I've had in many years.

mm2468

Oct 25, 2014

I live in Thousand oaks and my wife and I wanted an A5 Cabriolet. We tried locally and were told the car we wanted was not available anywhere in CA. I found that hard to believe and did a quick internet search and found the exact A5 at Rusnak, Pasadena that said "contact Omega Chambers". Within a couple of hours we had the car and started the paperwork. I told Omega exactly what the deal had to look like or it would be a nonstarter. He met every requirement and by the next night he personally delivered the car to us, we signed the paperwork, gave him our old car in trade and we were done!! I have bought many cars over the years but never experienced this type of service and total lack of bait and switch tactics. On top of that I never had to go to the dealership. Omega is the guy to see if your looking for an Audi!!

CorrineDraper

Oct 16, 2014

Understand that I had been looking at Audi S5's for over a year, determined to purchase a certified used one off a lease return. People don't turn in S5's. I had been working with a dealer close to my home, but when I did a search for a new red Audi S5, two came up. I emailed both dealers to find out if they truly had one. I heard back from Omega within minutes and decided to go the next day, "just to see one in red." Omega was patient, watched, listened, and asked me if I would like to take the car home for the night. I thought he was crazy and told him so. I brought it back the next day and a day after that, purchased a brand new red S5. That NEVER would have occurred if I had not met Omega. He is an eagle. He never pushed and he made sure every step of the transaction was smooth and painless. I have purchased many cars in my life, and I can tell you that Omega Chambers is the BEST! Now, if I could only convince him to sell homes with me...

dylan.wang

Oct 13, 2014

Omega helped me bought my preowned Audi A5. I am very happy with his service. He talked with me in detail on the phone and text before I went to the store. On the day when we got there, he showed us the car with great patience and walked us through the process. When we finally finishing the purchase and about to drive the car out, we found the carpet inside the car is broken. Omega happily changed a new one for us. Omega is so kind that the next day he helped me delivered my old car to my place, which is 1.5 hr away from the shop!I have been having my A5 for a month. I got all the documentation in mail as promised and I enjoyed a lot driving the car. I would definitely recommend the shop to my friends and family.P.S.: It has been 2 months. Omega mailed me a picture that he took after I purchased the car. He also wrote a nice thank you letter. I appreciate the kindness and level of thoughtfulness even after the sales.

Vincent Chang

Oct 13, 2014

If you're even thinking about getting an Audi from this place you better make sure Omega Chambers is working the day you go in. He gives you 100% and is one of the good guys. Believe me, I've had the displeasure of working with a few of the other staff and they're all cold blooded sharks. It doesn't have to be this way fellas. You can be a cool cat like Omega and still slang Audi's and meet your quota. The floor manager is also a pain so make sure you ONLY deal with Omega if you want a good car buying experience. This place overall gets 1 star. Omega gets 5 stars. Place should be called Omega Audi.

ET098

Oct 11, 2014

Omega goes above and beyond to ensure that you get the exact car you want, without the hassle. Purchasing my car with him with him was efficient and smooth sailing. Even after driving off the lot, to this day, Omega continues to follow up with me to ensure that I'm happy with my A5. He always asks if there's anything he could help me with, or if I have any questions. This is what I value the most. Will definitely want to continue doing business with Omega!

MichaelKu

Oct 9, 2014

I was shopping for a nice fast car ~300 hp. I was looking into the 4 series and the S4. I was shopping for a car and online service representative gave me call. Within minutes I was offered a great deal and they were willing to ship the car from up north in order for me to get the car. Everything I asked was done and they took care of everything. It was a fast and seamless transition for buying my car. I would gladly come back and do business again. PS I love my Audi S4!

chrisl203

Oct 7, 2014

From the moment Omega Chambers contacted me about my inquiry for a 2015 Audi A6 3.0T, Prestige Black Optic vehicle, I knew it was going to be a good interaction. He is a standup, class act of an individual. My deal was made very smooth by him, even though I hadn't physically been to the dealership and looked at the car, as he was going to do a dealer trade for it.Since the entire business transaction was handled over the phone and online, when I got to the dealership to take delivery, all that was required was for me to sign the contract!I will be doing business with Rusnak Pasadena in the future, no doubt about that.

Audir8DDS

Aug 19, 2014

Vince will do his best to make you happy! Even though another dealer MESSED UP my audi R8 he did his best to reach out to audi of North America and audi of albuquerque ( who messed things up) and tried to take care of every thing. Great Guy.

nikbuckingham

Jul 31, 2014

I just leased a car from Audi Rusnak and wanted to put my thoughts in this review because I was so impressed with everyone there, especially the salesperson, Omega Chambers. I returned to Rusnak/Pasadena Audi because I bought a car there in the past and knew what a great experience I had. I was pleasantly surprised when I went to Audi to test drive the new A3 and Omega offered to lend the car to me for the afternoon. That afternoon, I called and explained I wanted to take my wife and daughter out to dinner and was again really surprised when I was allowed to keep the car even longer than I expected. The next day, I leased the car from Omega. He was patient, kind and very knowledgeable. I am a lawyer, so I was careful about the terms of the deal and making sure I was treated fairly. Omega was very easy to work with and ended up working out a fair deal and making sure I was happy. I would highly recommend Rusnak and I'm very happy with my new car!

Burhop

Jun 24, 2014

If you live in LA, go to Pasadena and ask for Vince. He's the most honest and caring Service Advisor I have ever met. If you want to wait for your vehicle while it's being serviced, the location is prime for walking, shopping, dining and movies. I have been to every Audi Service Department in LA, and thanks to Vince, I will never go anywhere else.

mlawrencesjsu91

Jun 12, 2014

I've been a customer of this dealership for over 3 years. Whether working with Vince in service or Beshoy in Sales, as a customer you are treated extremely well. Both are very honest, and quite frankly, the complete opposite of the stereotype of car dealership employees. Those two are both outstanding to work with, but it's clear that the entire organization values its customers and treats them with respect and appreciation.

davendo

Mar 31, 2014

Rusnak was the best dealership I've been to thus far. The price on the car and the service was clearly the best. Beshoy was knowledgeable, nice and expedited the process. What a great experience! Thank you!

kaorisdad

Mar 16, 2014

I test drove and purchased an Audi A6 Prestige from Beshoy Abdou and found the overall experience to be great. His initial contact (for me via email) was quick, and he responded back to an appointment time for me to test drive two separate cars. He met me and had both cars ready to test drive. He was very pleasant, professional and easy to work with. There were no high-pressure sales tactics used, and we worked out a deal that I was very happy with over a series of emails that same day.When I came to pick up the car the next day, the car looked great, and he went over in great detail all the technology features of the car and the sales details. He noticed that during the preparation of the car that the tank wasn't filled and he took care of it immediately while I went over financing with Gladys. Gladys, incidentally, was also very pleasant and helpful and had all of our paperwork ready to go and we were in and out in minutes.Beshoy is well-versed on all functions of the A6 and went over everything. He constantly checked with me and made sure all of my needs were attended to. Great guy, great dealer.

Alexandria001

Jan 21, 2014

My husband and I stopped by the dealership to check out the used car inventory and were absolutely blown away by the customer service we received by Ray Mkrtchyan. He was incredibly friendly, knowledgeable and a true professional. He answered all of our questions and did so with a smile. He exceeded all of our expectations and made the process of buying a car a very positive one. We love the car we purchased and love the fact that Ray got us an amazing deal! THANK YOU Ray for everything, we will definitely be back!

Cjanna

Jan 19, 2014

Ray was exceptionally helpful in the process of purchasing our new vehicle. I am extremely satisfied and appreciative of the amazing care with which he approached us. He is very knowledgable and friendly. My husband and I are both satisfied with the amazing service that we received from Ray. We would recommend him to our friends and family and would definitely do business with him again. Thanks so much for making our purchasing experience so pleasant and for getting us exactly what we wanted. We love our car very much and so do the kids. :)

Carguy60

Dec 24, 2013

I gave the above high ratings simply because Beshoy was a pleasure to work with and exceeded all of my expectations in regards to professionalism and customer service. I came in with a friend to help her get a new Audi--made an appointment with Beshoy beforehand.The first thing that struck me was his congeniality. Before anything, he wanted to make sure we were comfortable and basically got us some coffees from the machine himself. The entire procedure, from the test-drive to the negotiation was very relaxed and pleasant. He treated us completely the opposite of how I am used to be treated at rival dealerships, like one that starts with a K and is located in Van Nuys. There was no pressure, he was generally concerned that my friend got what she wanted and did a thorough job in all aspects.Lastly, the dealership had closed, yet Beshoy acted as if it were noon and took my friend for an extremely lengthy tour of the car's interior and exterior, showing her just about everything--if not everything about how the car works, etc. I would only deal with him again if I went back to Rusnak, even though other dealers, who were not invested in the sale, were friendly as well.Kevin, the finance manager was also pleasant and very accommodating. I usually find finance managers cold and boring. But Kevin had an amiable personality and made an otherwise dull experience all the more cheerful.If I was not happy with the service at Rusnak, I would not have filled out this survey. I look forward to returning soon, either with another friend or for myself.Michael Cohen

SharonCarz

Dec 21, 2013

Test drove almost everything and once I saw the white A5 that was the one. The sales person was great and the finance department knew their stuff as well!

Skazazia

Dec 21, 2013

Beshoy is the best sales advisor I have ever worked with in my car buying endeavors throughout my life. Reasonable, honest, great customer service are just some of the many great characteristics he attains. He found the car I wanted, delivered it that day and was able to get me the best price I could find. Highly recommended to deal with.

crainaldi17

Sep 10, 2013

I had a great experience at the Rusnak dealership in Pasadena. Beshoy is extremely helpful in helping to learn all of the car's features and it's obvious that they want you to get the most out of what the features have to offer. The whole process (paperwork, test drive, run-through of features) is very thorough and they are able to answer every question. Everyone is very friendly and happy to help.

Pepitocabrito

Aug 28, 2013

Great pricing, No pushy salesperson. If they don't have it in stock, they will get it for you. Will recommend to any one l

venice26

Aug 21, 2013

Ask for Beshoy. He brings customer service to a new level. I had no hesitation in what dealership to pick and that is due 100% to my experience with Beshoy. He is the reason I came back for a second car. I live near the Santa Monica Audi and my experience with Santa Monica Audi was awful so I came out to Rusnak in December (for my first Audi) where I met with Beshoy who takes customer service to a new level. Six months later I was back in again because my car was totaled when someone hit me. Beshoy got the exact car I wanted. He was patient and never pushed me into something I didn't want. I can't thank him enough. Your sales, finance team, and maintenance team at Rusnak are top notch. I appreciate how well everyone treated me during the process! Beshoy stayed with me until I drove off the lot he made sure every detail of the car was perfect before I left. I really appreciate his dedication an support and in 42 months I'll be back for another through Beshoy!

RN_MMarquez

Jul 21, 2013

I was searching online for a new Audi Q5 and looking for the best deal. Beshoy was the first to respond to my email from all the Audi dealerships and it was not an automated generic email. He had amazing professionalism and searched for what we were looking for. He was willing to provide us with what we wanted and gave us the best price possible. We purchased a 2013 Audi Q5 S-line with sports package from Beshoy Abdou. If you want someone who genuinely believes in great customer service and will take care of you, go to Beshoy to buy your Audi. He is very organized and knows his facts on Audi vehicles. Beshoy went over every detail on the car. Thanks Beshoy for everything!

Janie Marquez

Jun 24, 2013

Henry Perez was very helpful and great. He has excellent customer service, he explained with details the process of my vehicle service, overall he made me feel welcome. The entire staff are great individuals, friendly and warm. I will and do recommend my friends and family to Rusnak Pasadena.

Joyce

Jun 14, 2013

I can't say enough about the amazing service experience I have everytime I step into Rusnak Audi. Vince Stemagna, my advisor, always keeps me informed and has earned my complete trust. I live in Downtown LA and drive to Pasadena for service to my Audi specifically because of Vince and Rusnak.

matthew.crow

Jun 8, 2013

Rusnak Audi is very easy to work with. The service folks are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professional with the care of my car. Based on my experiences over the last 2 years with Larry and the Rusnak sales and service teams, I would definitely recommend their services.

S and S

Jun 1, 2013

Rusnack Audi Service is one of the reasons that we are a two Audi family. The ease of bringing your car in for service, and the attention of the service personnel is exceptional.

Jime

May 24, 2013

Beshoy Abdou treated us with such respect and class! He was super respectful, genuine, patient, and did not pressure us. The guy was genuinely nice, not like those sales people who fake nice conversation then turn into sharks when it comes time to talk numbers. He was consistent from the time that we walked in to the time we drove off, and even after sent me emails with more information about the car and just to see how our drive home was. He helped us choose the car that best met our needs financially and practically. Beshoy spent 4 hours with me making sure that I understood all aspects of the buying experience, made sure all paperwork was in order, even spent 30 minutes getting paperwork together and contacting the dealer of my previous car to make sure that I got a refund on my warranty, something I did not even know was possible! After all the paperwork was complete, he sat with me in the car for a good 30-45 minutes explaining every aspect of the car from technology to maintenance, etc...he was so thorough that even I was thinking "ok already". haha! He even sent the car back to detailing because there were a few pieces of lint in the trunk! But I appreciated that he didn't have to take that much time with me yet he did. I would recommend this dealer and especially Beshoy!

jimemalo

May 24, 2013

I gave this dealer, and especially Beshoy Abdou a 5! He treated us with such respect and class, was super respectful, genuine, patient, and did not pressure us. He spent an hour with us telling us about different options and helping us choose the car that best met our needs financially and practically. We were just looking without really planning to buy yet. But not only did we fall in love with the car, we decided to go back the following week to buy it because Beshoy was such a pleasure to work with. He helped us find the best car for our needs. When I did go back to buy, he spent 4 hours with me making sure that I understood all aspects of the buying experience, made sure all paperwork was in order, even spent 30 minutes getting paperwork together and contacting the dealer of my previous car to make sure that I got a refund on my warranty, something I did not even know was possible! After all the paperwork was complete, he sat with me in the car for a good 30-45 minutes explaining every aspect of the car from technology to maintenance, etc...he was so thorough that even I was thinking "ok already". haha! He even sent the car back to detailing because there were a few pieces of lint in the trunk! But I appreciated that he didn't have to take that much time with me yet he did. I would recommend this dealer and especially Beshoy!

elaine_yu0331

May 21, 2013

Beshoy Abdou is very nice to work with, he offered us competitive pricing through emails and closely followed up but not annoying. Willing to search for different cars/options. We live in OC, but drove all the way up to Pasadena and bought A4 here. Great service, highly recommend.

roydestroy

May 9, 2013

I love Rusnak Audi Pasadena, the staff is always friendly and helpful. I trust them with my car for all services and repairs. I appreciate the clean and comfortable environment when I drop off my car. My car always comes back from services in tip top shape.

evoegele

May 6, 2013

Johnny reminds you that you have a beautiful car and makes it all feel easy. Perfect service guy.

grrracious

May 6, 2013

Johnny always make my dealership experience easy and seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anything requires follow-up.

Happy

Apr 27, 2013

really the best customer service ever!!! christian was wonderful, incredibly nice, timely, friendly, professional, knowledgeable, and efficient! it was not a painful process getting my new car at all, as it has been in prior experiences at other dealerships. this is my second rusnak car, and i'll never go any where else again!!!!!

Lor For

Apr 4, 2013

I believe that Johnny is the most incredible customer service person I've encountered since I can remember. It is a pleasure taking my car to him for service.

Lacey Stanford

Mar 25, 2013

Last week was my first visit to Rusnak Pasadena, and to describe it in one word- IMPRESSED. Not only was the facility beautifully maintained and flooded with incredible cars, but the people there stood out above it all. I was greeted promptly and politely upon arrival (in a tow truck, poor Audi) and was treated like family immediately. Johnny was AMAZING. He did absolutely everything he could to make sure that I was happy, well taken care of, and my Audi was fixed as quickly as possible. If you ever find yourself at Rusnak Audi do yourself a favor and ask for Johnny. I will never go anywhere else for my Audi needs!

Bianca and Brett Cannon

Mar 21, 2013

My experience at Rusnak was epic! You are treated with the utmost respect and courtesy. Nevertheless...service on your car is thoroughly explained to you, most important car is ready in a timely manner. It's the best feeling to drive off Rusnak Pasadena knowing you are putting your family in a safe and well maintained car taken care of by the extreme professionals at Rusnak.

s9teve

Mar 16, 2013

We had been to a car dealer in a few years. We were dreading the experience knowing that it would be an "all day" affair. We spoke with Beshoy on the phone, and he was very informative about the car that we were interested in. He was the reason that we drove from Huntington Beach to Pasadena! He was very patient with our questions and always had the answer. Our dreaded experience turned out to be a pleasant one. We knew that we were in good hands.

MarkAzurin

Feb 28, 2013

Beshoy Abdou was awesome in handling my Lease Term buyout. Walked me through a process he has keen experience with, was straight forward and upfront with everything, and I ended up one happy customer!

Frank W.

Jan 31, 2013

I just leased an Audi Q5 from this dealership last weekend. The salesman Christopher approached me when I came in the door and was extremely helpful in answering my questions about the car's features and options, as well as searching other dealerships to locate the exact color combination and package that I was interested in. I ended up finding what I wanted onsite and after two test drives and speaking with the Sales Manager I felt comfortable with the car and in doing business with them, so I went for it. The three people I dealt with in the sales process (Sales Rep, Sales Manager, Finance Manager) were all very courteous and normal people, like me. There was no pressure, no sleeze factor, they came across very genuine and helpful even when I was negotiating a couple of things with them. Because of past experiences I went into the dealership with my "guard up" but had a great experience overall and would definitely recommend Rusnak Audi to others.

luxusc

Jan 9, 2013

Everyone at the dealership was very courtious and friendly without being overbearing or pushy. They answered all my questions and they were very easy to deal with. They didn't have the exact car I wanted on the lot, but they got it for me the next day. The dealership was extremely busy the day I picked up my car, but the process was still pretty smooth.I went back to the service department a few days later to have the crossbars mounted and they were great, too. I didn't even have to get out of the car! They were very efficient.

kdubbah

Jan 6, 2013

Bought a 2013 S5. Jock Washington was very personable and not pushy at all. The overal process of the purchase was not painful. Overall a pleasant experience.

MeghanZ

Dec 19, 2012

My husband and I spent many weeks shopping for a car and interacted with many salesmen and many different dealerships. Michael was our favorite by far. We do not like being given the hard sell and Michael's down-to-earth, easygoing manner put us at ease and made us feel like we were dealing with not with a typical car salesman put a smart, nice guy who happens to sell cars. His lack of pushiness very much worked in his favor. The way it ended up working is that we were very close to buying the Audi A3 (Michael had gone out of his way to track down the one we wanted and taken us on more than one test drive) but ultimately decided it was too small. He did not give us a hard time or make us feel bad. After a several more weeks of looking around, we went back to Michael and bought a pre-owned A4. Though we obviously didn't base our decision on the salesman, we were glad to be able to return to Michael. He was very helpful and knowledgeable throughout the actual purchase transaction and we would highly recommend him to anyone.

bnakama

Dec 13, 2012

Beshoy was helpful in showing me all of the vehicles functions. Andreas took my wife and i out for a test drive. I had a great experience dealing with Beshoy and Andreas.

Hessie D

Nov 7, 2012

Fabulous experience. Beshoy(sales) and Gladys (finance) were so helpful, respectful, honest, and wonderfully polite. The car was detailed and sitting for us in the showroom under the lights to see the beauty of the vehicle. Beshoy was extremely descriptive in the details of the vehicle. He took us on a long test drive. Not pressuring on if we wanted to purchase the vehicle or not. This dealership offered us the lowest price on the vehicle and the lowest interest rate around. The whole experience was so wonderful, we could not say no. I will be purchasing more vehicles from Beshoy at Rusnak Audi Pasadena.

a7buyer

Oct 26, 2012

Contacted dealer in response to internet ad for car. Made appointment. Phelan was off that day. He purportedly arranged with Arbi to take care of me. When I arrived at the specified appointment time to see the car, it was not there. I was told it would be "right back". After waiting for 30 mnutes, I left. I emailed Phelan to tell him how upset I was that the car was not there, when I had taken 2 hours out of my work day to drive to Pasadena to see it. He did not respond to my email. After a day, I called him and he was very unapoligetic and said "if the car is not sold, I will call you back". He called three days later to say the car was still available. I had already bought another car, even though I prefered the one that was in Pasadena.

zeisy

Oct 9, 2012

It was my first time at Rusnak Audi, I knew I should have listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female, and I don't know a whole lot about cars. But I am definitely NOT a sucker, which is what I felt like 1 minute into being there.Right off the bat, Johnny, one of the service techs starts telling me how its going to be SO EXPENSIVE. He was talking so fast telling me "oh it's going to be 160 just to look at this and 200 just to look at that plus repairs, its going to be very expensive." Ok Johnny, first of all, you don't even know what is wrong with my car, dont start barking these huge numbers at me. Don't they teach you how to talk to people?? He made me feel extremely uncomfortable and already felt like I was being taken advantage of. He wouldn't listen to anything I had to say, seemed like he was just trying to get me in and out and take as much money as he could. I expressed a little concern to him about everything he was saying and the way he wasn't listening to me. He responds with "well I gotta eat". um what?! I've never been a part of a dealership that treated me this way. Long Beach Circle Audi and Santa Monica Audi are light years ahead of this place. Never again will I go there. Do yourself a favor and take the time to drive to a different dealership.

MaryJane Amiri

Oct 4, 2012

Terrific guy right Here, glad i found him, delivers outstanding work and never falls short of any expectations, my experience as been above and beyond phenomenal ;)

brookie1031

Sep 7, 2012

From my first visit at this dealership, I have had nothing but great experiences. They whole team of sales and finance were so friendly and efficent! I applied online and got a call from the intenet sales manager that same day. By that evening we were driving 2 hours from where we live to go pick up our car. When we got there everything that we had discussed on the phone and via email was exactly as our salesman, Michael, said it was going to be. When your dealing with car salesmen it is so refreshing when you know you are dealing with someone you can trust and sticks to their word. All my paperwork was prepared a head of time so the whole process from start to finish took a little over an hour, which was amazing! After the sale was complete, my salesman Michael, went above and beyond to ensure I knew all the features of my new car. I would recommend this auto dealership to anyone who is looking for an friendly and smooth experience when purchasing a car.

An

Aug 16, 2012

i just wanna say i have the worst service experience with this person who totally reap me off with service and promise to help me and never did. he took advantage of the fact that i am a young girl. They don't respect your warranty rights unless you really go over it and know what you really have rights to... I brought them 3 customer who purchased their cars there but after all this bad experience i will NEVER recommend the service there nor the dealer!!!

alioto5

Feb 24, 2012

I recently purchased a 2012 A5 from Emin Noorijanian. I have been buying cars for over 30 years and this purchase was the easiest and most enjoyable experience I have ever had. I flew all the way from San Francisco to work with Emin. It was a rare no hassle process. I give them 5 stars!

Dacky

Feb 18, 2012

Arbi Josephian, Sales Consultant, is easy to talk to. I never dealt with this situation on my own before but its not that terrible considering. He made me feel at ease not taken advantage because I'm a woman. I never driven the freeway several years now and offered to pick me up and agreed to deliver the car and I got the feeling I trusted his words about the car and he did not dissapoint me and the friend who kept telling me if I'm really sure of my choice and he agreed of my choice the minute he saw the car and talked to Arbi. For sure I would recommend this dealer. Sales managers e-mailed me too and offered to help but I stayed with Arbi and I told myself if I'm not satisfied of what he can help me with then I would talk to the managers but I did not need too.

daklasiq

Feb 2, 2012

Past few years, I was fed up with driving automatics. So, my priority of this very car shopping was a manual transmission. So, I decided to get an S5 with manual transmission, ofcourse. So we went out for a drive, The car felt slower than S4. I thought it would be faster. Quickness aside, this dealer guy comes and tells me that I should get an automatic!! I lost my words. He was saying that if I drive like I do, automatic is way better because it shifts faster. The guy lost his mind!! My priority of the car shop was to get a manual transmission. I did not/ do not care if it shifts faster, it is all about the experience of engagement with the car. Ended up going to Porsche, and bought a Cayman S.

IgSt

Oct 17, 2011

It all started pretty bad with Internet sales crew having been very busy for us on Sunday, but is ending up as a bad story turned good.Thanks to Michael Bradford, the store manager.We emailed back and forth with Michael P, who was nice and told him we'd come on Sunday. He was busy with a client, so we were passed to John, who after two minutes got too busy and passed us to Samy, who did a quick test run and was very busy, rushing us out.After writing my report on this dealership here, got a message from Michael B.I believe he is really trying to change the Rusnak Audi Pasadena to the standards of his previous place - Rusnak Volvo ( the great place and people to work with).After some discussions I think we are in good hands. John Ashley is very helpful now.We need to decide if we buy this Audi or Volvo.Best luck to Michael Bradford with changing the culture at this place to more friendly.It is probably location in the middle of rich Pasadena hood, which spoils his personnel a bit.

UnhappyExperience1234

Sep 30, 2011

I came in to the dealership on Tuesday, September 27th looking to test drive an Audi A4. The Sales person was nice, answered questions - but wanted to sell me an A6, even though I mentioned several times that an A4 was the car I was interested in.We went all through the parking lot looking for a car I could drive with Navigation and Leather. It seemed like he didn't know where any of the cars were located. We walked from car to car and tried to help the sales person find the car I was to test drive.When we realized that there were no A4 cars with the luxury package, we went all the way back to secure keys to where other cars are kept.I kid you not, 15 minutes passed and he still hadn't come back with the car. I was so fed up with the lack of organization and sloppy service, we left and vowed never to come back to this dealership. It's ashame, since I bought a car the next night.

jsim'11S4

Sep 11, 2011

My family has been a client of Rusnak Audi Pasadena since 2004 with our first purchase of an S4 Avant. From the beginning, we were impressed with the professionalism of the staff and the high attention to customer service and satisfaction on both the showroom floor, and later, the service department. Our excellent experience has been attributable to Ehprem and Nathaniel J on the showroom floor as well as Henry for our service needs. The start to finish buying experience has been easy and enjoyable, resulting in the subsequent purchase of an A6 Avant, TT-S and my current '11 S4. These three individuals have been an integral part in our ongoing relationship with the Rusnak dealership and we look forward to future transactions down the road. 5 stars and two thumbs up if you are looking for a hassle free car buying experience and a solid service staff who will go out of their way to make sure their clients are happy.

clifieton00

Aug 22, 2011

John was great. I went in to buy-out my lease and he helped me with everything I needed. The process took a little longer than I expected because I think some things were new to him. However, he went above and beyond what I would expect from a car salesman and his effort, honesty, and friendliness far surpassed any negative aspects of the deal.

matthew.crow

Aug 18, 2011

From my 1st contact with Rusnak's Audi internet sales dept through the finance and drive off experiences, everything was at or above my expectations.

idpeacelyn

Aug 5, 2011

I've been going to Rusnak Audi for 4 years, and Henry never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opinion on what services are mandatory and what are optional.

surfboardandfun

Aug 1, 2011

Recently, I went to purchase my first car. My family and I decided to buy a used Audi A4. After extensive research, I found Rusnak to be the best dealership. As soon as we arrived, we were greeted by a friendly salesman by the name of Emin Noorijan. I explained the situation and what car we were in the market for. He gladly took us to his office so we could discuss the options. We found the right car in the end, thanks to Emin. He is a very competent and knowledgeable individual, yet he manages to explain the complex details of the cars in an easy to understand manner. In slow times, it wouldn't be surprising if a salesman was cutthroat, pushy and in a hurry to move to the next sale. Emin, however, exhibits none of these pitfalls. He understood how excited I was to be getting my first car, and it seemed that he too was excited for me, rather than just to make a sale. If you are in the market for an Audi, I recommend Rusnak Pasadena, due to their bright employees and friendly atmosphere.

rachelmeeks

Jul 31, 2011

Everyone knows that buying a new car can be a tedious process especially if you are trading in a car. But I can honestly say hand down that my experience purchasing a carat Rusnak Audi was wonderful. From the moment I was even interested in purchasing an Audi, Emin was the best sales person ever. Hands down he was so friendly, and helpful. At times I asked so many questions and wasn't sure at times about purchasing the car, and not once did he ever pressure me into buying the car. He made himself completely available, and was straight forward with me. He knew how much I was willing to pay and gave me a straight up number (no let me crunch some numbers or check with my manager trick that you get at some dealerships). When it came to trading in my car as well, it was a great experience.After I purchased my car, let me tell you, John Edwards was AMAZING!!!! I have never seen someone so knowledgeable and friendly. After the buying process was complete, John went over everything in my car. He showed me features that I didn't even know existed with the car. I must admit I was like a kid in a candy store, it was so refreshing to see someone actually take the time (he really took his time, he spent at least 45 minutes) to explain things to you and make sure all of your questions were answered.It doesn't stop there. After I left, I still received follow-up emails and phone calls from John making sure that everything was ok with my car and if I had any questions at all. I have to say hands down that this was the first time in my life that I actually had a "fun" while purchasing my car. The environment was relaxed and stress-free. I can say that I am truly a customer for life. I will buy all my future cars from Rsunak Audi, as well as refer all of my friends and family there.

epkealoha

Jul 26, 2011

Henry Perez is FANTASTIC! He was extremely pleasant to work with. Listened to all of my concerns and answered all of my questions regarding the maintenance service I had scheduled. He took the time to note additional areas I wanted them to look at while the car was in and made sure that we went over each area before I drove away. I never felt rushed and was taken care of from the minute I drove into the dealership. My experience was enhanced by their efficient loaner system and wonderful customer service from each person I came into contact. Thanks so much Henry! I look forward to working with you on my next maintenance service.

smedinacue

Jul 14, 2011

I flew from San Francisco to pick up my new A4 Avant and it was more than worth the trip. Rusnak Audi was able to find the exact color combination and the options I was looking for. The service and treatment I received was outstanding, Emin went out of his way to ensure all of my questions were answered. I am thrilled with the car - Emin provided a fantastic overview of all of the car's features, spending over an hour ensuring I was comfortable before driving off the lot. I will be making the trip from San Francisco for any future needs and will recommend Rusnak to all friends and family.

lovitar

Jul 7, 2011

Working with Armando Ocampo was a very enjoyable experience. Armando was extremely attentive and listened to understand what my requirements and expectations were in the car I was looking for and of the dealership I was collaborating with.Both my wife and I were impressed with the friendliness and professionalism of the entire staff and the speed with with our agreement was reached.My thanks to Armando and the rest of the staff at Rusnak Audi. I will not hestiate to recommend Rusnak Audi to any of my friends or associates who might express an interest in either a new or previously owned vehicle, especially an Audi.

Hibbster1

Jul 1, 2011

Purchased Audi Certified Q5. Came to agreement on price quickly and easily.Dealer offered favorable financing.Guys were friendly and helpful in explaining features of the car.

knjent

Jun 30, 2011

Ehprem and Nathaniel J both are exceptional people to deal with. Professional, courteous and willing to take the extra steps to provide quality service and a great buying experience. We have been dealing with Ehprem since 2004 and whenever we have a concern or question, he is always quick to resolve it and follow up. Nathaniel J is an added bonus to the equation assisting us in our latest purchase.('04 S4 Avant, '06 A6 Avant, & '11 TTS)

varnwyke

Jun 25, 2011

Larry Vena has been my Service contact for several years- through 2 different leased Audis, and he has always been courteous, professional, and extremely informative in terms of what the problem is, if any, and what he can do to make the service process as easy as possible. Much appreciated!

JWCook1980

Jun 24, 2011

Emin was the best car salesman we have ever had. Very friendly and easy going. No pressure and willing to let us look through all of the options. Knocked down the price and was very reasonable. Extremely happy with the whole experience and purchase. Thank you.Secondly, Gladys was very nice in financing. Rusnak is a great place to purchase thanks to the staff they have there. The buildings are not fancy like most Audi dealorships, but perhaps they don't update so they save and not put the cost onto the buyers and pressure their salesmen to sell sell sell. The relaxed environment is great.Wish it was closer to where we live so I could go there for maintenance. Considering it anyways although it is +30 miles away.

dede3

Jun 23, 2011

Larry Vena knows his job and the car he represents very well. He is honest and treated me with the utmost respect. I would definitely recommend Larry as the guy to see about any car problems. Thank you Larry for taking the time to explain things very thoroughly so that i can make a wise decision. A+ service from Larry the service guy!

dickdecoit

Jun 22, 2011

I have been a client of Larry Vena's since I purchased my first Audi in 2003. The quality of service he has provided me has earned my loyalty and gratitude. Thanks to his outstanding work, my experience at Rusnak has always been over-the-top first rate.

akeurogh

Jun 21, 2011

Amazing sales department. Everything was so smooth! Thank you. Audi rusnak was a great dealership. I enjoyed my time there. I reccomndd it to everyone. Maties was great! reccomend himto everyone!! Thank you again.

ys2011

Jun 20, 2011

After an exhaustive search of all major Audi dealerships in the Southern CA area I found an excellent dealership at Rusnak Audi. Furthermore, Emin provided superb service. A few examples of why Emin and Rusnak were terrific: 1. Emin was very responsive when answering my inquiries regarding new and used cars that the dealership had in inventory. His follow-up and prompt replies were without peer in comparison to the other Audi dealerships. 2. There is no hard-sell at Rusnak Audi. My girlfriend and I had an enjoyable experience with all their service members--there was no pressure to "buy today". 3. Emin was very patient on our test drives (we test drove two vehicles), and was very open regarding the differences of various models. He wanted to inform, rather than push a sale. 4. Upon agreeing upon a purchase price, Emin ensured that we received proper paperwork and had all the necessary materials. 5. When our new car was ready, Emin took over 20 minutes to walk us through all the functions of the vehicle (i.e. the navigation system, the climate controls, etc.). The first-hand tutorial was invaluable for a "quick-start". The care he took for us to learn about the controls was outstanding. Overall, a very positive experience working with Emin and the Rusnak team. I highly recommend.

Hardgel03

Jun 16, 2011

You guy gave me a real good experience. Good price, nice talk and kindnessEspecially, alex sirani is really good guy, i really thank youI would definately come back again if i need another car

sstroud

Jun 16, 2011

We had a very good new car buying experience, thanks to Armando Ocampo whom we found to be very generous with his time. He proved to be very knowledgeable and helpful as well as patient as we peppered him with questions ranging from the car's operation to the final details of the sales procedure.

pcjr

Jun 15, 2011

I have purchased two Audis over the past year from Rusnak. I was treated very well by all I came in contact with. Both deals were handled flawlessly from my initial contact thru negotiating, taking care of the paperwork and finally delivery. I am not the easiest individual to deal with but these people jumped thru hoops to earn my business. I could have bought from any of a number of dealers in the area. Some quite frankly more conveniently located to me. I am a Rusnak customer for a reason. They were, all things considered, far and away the best Audi dealership I came in contact with. No games or BS, just a convenient and fair deal.

egayim

Jun 14, 2011

I recently bought Toyota Camry 2000 from Rusnak Audi Pasadena for a good price. Salesman Maties Getachew explained to me everything about the car, allowed me to test drive it, and facilitated all the practical matters smoothly. I strongly recommend this company to any person who is in need of a good car.

janieray

Jun 14, 2011

great showroom that invites people in to see the selection of some of the best car brands with the people to match. Everything was perfect but sooner or later you need the bad news of how much it is going to cost. Even then Maties , along with the floor manager, continued with excellent service . I would recommend your dealership as well as Maties.Thank you and I love the carRay Kohler

ewchan3

Jun 10, 2011

Provided comprehensive review of the vehicle and giving their pros and cons to what they think. Friendliest customer service and treat you with every respect they could have. Also, they would consider the best pricing option they could offer comparing with other dealership.

tad17

Jun 10, 2011

I recently leased a 2010 Audi A6 from Rusnak Audi in Pasadena, CA. I have leased several cars in the past and been pleased with my experience. However, my experience at Rusnak Audit was remarkable. My sales representative's loyal, friendly and diligent disposition enabled me to successfully finalize my lease with them. After the sale Emin has frequently followed up with me to ensure I am pleased with my vehicle and in addition, every time I have taken my car inn for service, Emin has ensured all my concerns are rectified in a efficient and timely manner. I will indeed recommend prospective buyers to Rusnak Audi and in particular advise them to work with Emin Noorijanian.

ryaneagon74

Jun 8, 2011

"My fiance and I had a great experiance at Rusnak Audi Pasadena". We were in the market for a new A4 so I reached out to the Internet Manager (Emin Noorijanian). Emin couldn't of been more helpful. He made the intire process extremly easy and stress free. We ended up with the car we wanted and at a price that was extremly fair. If you are in the market for a new or used Audi I would highly recommend Emin Noorijanian at Rusnak Audi in Pasadena.

DJA

Jun 5, 2011

Alex and all of those at Rusnak Audi in Pasadena, CA were very professional and respectful during the process. Because of their passion for excellence, they made my car buying experience a memorable one. Alex Sirani was very informative about each vehicle and very honest and straight-forward. Since this was my first car purchase, I wanted to make the right decision. I left Rusnak Audi and looked at other dealerships. But while at other dealerships, the only car I was thinking about was the 2011 Audi A4 Premium that Alex had shown me. When I began comparing every car I was test-driving to the Audi A4, I knew my decision was made. I went back to Rusnak Audi and Alex worked with me to lease the new 2011 Audi A4. To this day, It was one of the best choices I have made.

noaudiforme

Jul 31, 2006

Purchased a new Audi A4 over Father's Day and only one month of owning the car I had to call the service department to get an appointment to bring in the car because at each stop it would sputter and act like it would die. Waited 15 minutes to check in and when a service consultant finally started to write up the service request when I mentioned that I had spoke to JOHN earlier he stopped the check-in process and told me I had to go direct to John. After an additional 15 minutes I finally got checked in with John and then sent to a car rental location to get my "loaner" car. I waited an hour and a half to finally get into a car that was a gas guzzler and absolutely filthy. As of today, they have had my car for one week and each time I want an update or information, I have to call. They first thought it was one part of the transmission (after 2 days) but after 5 days they found out they were wrong and again they have "gone back to Audi Tech" to find out what tests they should run, blah, blah, blah.I purchased a $45,000 car in June and am currently driving a $7,000 car with no power windows/locks/etc. From my conversations with John and Chris, apparently I am not being patient enough with them and they could care less about what I am driving as a "loaner". THIS SERVICE DEPARTMENT IS TOTALLY INCOMPETENT AND I WILL NEVER BRING MY CAR TO THEM. I WILL ALSO TELL ANYONE I KNOW NOT TO PURCHASE A CAR FROM THEM EITHER AS I WAS PROMISED BY MY SALESMAN THAT THIS SERVICE DEPARTMENT WAS TOP NOTCH!!!!

csommers

Jul 29, 2006

car broke down after 3 weeks service manager and service peo[ple do not know anything thing about our car, they promised to have it fixed in one day , then the next day , now they don"t know when or how to fix it. they are the worst service i have e ver seen. do not buy a car from rusnak pasadena , i put 27,000 ollars down and ended up driving a ford focus instead of the car i . purschased " the lemon law should also apply to service people who keep your car with no resolution insight on how to fix it. rusnak should revamp his service department if he was smart. but as you can see he condones such incompentance in his dealership, when i get my money back i will buy a bmw where service counts and they treat you with respect.

memccoy101

May 10, 2006

If you can avoid servicing your car at Rusnak, then do so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts of unknowns and the labor was insanely expensive. We are now awaiting a possible settlement for faulty diagnosis on oru ingnition system that they insisted needed replacement. They make all their money on repairs!!!!

mtdrake

Sep 14, 2005

Beware of Rusnak. Chris Aldworth is in charge of the Rusnak service dept and he was totally unresponsive. My Audi TT 225 with 39k has been in the shop over 30 times!!! You would think someone would look at my service history and offer to get involved to fix this vehicle.About every 1 - 2k a new problem surfaces. Many of which, were repaired previously at Rusnak. Just a few from my very long list...- Drivers Side Air Bag (warning light on/air bag replaced)- Passenger Side Air Bag (warning light on/air bag replaced)- Fuel pump (car stalled - replaced)- Temp Warning Light - (sensor replaced)- Alternator & battery replaced- Instrument cluster replaced- Gas Tank senor replacedAnd, lots, lots more.....Worst of all, my warranty ran out in December & now Audi claims no responsibility for repeated and/or prior problems.Bottom line - I will NEVER buy any vehicle from Rusnak!!!!!!!!!Mark Drake

Pierre

Mar 11, 2004

This dealership is called an "auto group" because the same company on the same lot has several other high end car brands, Porsche, Bentley...etc. We were serious about purchasing an "factory ordered" car. We knew exactly what we wanted and the ordering process was carefull and clearly explained. The car was delivered in about three months (about the time they estimated), exactly what we ordered and in perfect condition. Perhaps this isn't the place you want to haggle and penny pinch. Our experiences with other Audi "LA area" dealers could take up pages. Rusnak Pasadena was more business-like and provided the best new car purchasing experience we've had since...... 1989. The parts department was very helpful, the car has yet to have it's first oil change so I haven't experienced the service department. Overall, we are glad we purchased from Rusnak Pasadena and would buy from them again.